User Manual
*Lens tubes
sold separately
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Table of Contents
Table of Contents
Claims..........................................................................................................................................................................................1
Manual Conventions ....................................................................................................................................................................1
Symbols .......................................................................................................................................................................................1
Product at a Glance...................................................................................................................................................... 2
Personal Safety............................................................................................................................................................................2
Mounting and Rigging ..................................................................................................................................................................2
Power and Wiring.........................................................................................................................................................................2
Operation .....................................................................................................................................................................................2
Description.................................................................................................................................................................... 3
Lens Tube..................................................................................................................................................................... 3
Overview....................................................................................................................................................................... 4
3. Setup..........................................................................................................................................................6
AC Plug........................................................................................................................................................................................6
Fuse Replacement.......................................................................................................................................................................6
.....................................................................................................................................................................................................6
DMX Modes .................................................................................................................................................................................7
Master/Slave Connectivity............................................................................................................................................................7
Orientation ...................................................................................................................................................................................8
Rigging.........................................................................................................................................................................................8
4. Operation...................................................................................................................................................9
Control Panel Description............................................................................................................................................. 9
Control Options............................................................................................................................................................. 9
Menu Map...................................................................................................................................................................10
DMX Values................................................................................................................................................................11
DMX Personality ........................................................................................................................................................................11
DMX Control...............................................................................................................................................................................11
Loss of Signal Setting ................................................................................................................................................................11
Dimmer - Menu Control..............................................................................................................................................................12
Dimmer Speeds .........................................................................................................................................................................12
Dimmer Curves ..........................................................................................................................................................................12
Control Panel Lock.....................................................................................................................................................................12
Passcode ...................................................................................................................................................................................12
Menu Access Lock.....................................................................................................................................................................12
Reset..........................................................................................................................................................................................13
Performance Power Output Options ..........................................................................................................................................13
Manual Beam Focus Control......................................................................................................................................................13
Rotating the Barrel Assembly.....................................................................................................................................................13
Master/Slave Mode ....................................................................................................................................................................14
Drop-In Iris Slot..........................................................................................................................................................................14
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Table of Contents
Product Maintenance..................................................................................................................................................15
Cleaning the Reflector Housing Lens.........................................................................................................................................15
Technical Specifications .............................................................................................................................................16
Returns .......................................................................................................................................................................17
Contact Us ..................................................................................................................................................................17
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Before You Begin
1. Before You Begin
·
·
·
·
·
·
OVATION™ E-190WW
What is Included
Neutrik® powerCON® power cord
Gel Frame (6.25 in/159 mm accessories)
Safety Cable
Warranty Card
Quick Reference Guide
Carefully unpack the product immediately and check the box to make sure all the parts
are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from
shipping or show signs of mishandling, notify the carrier immediately, not CHAUVET®.
Failure to report damage to the carrier immediately may invalidate your claim. In
addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping,
or concealed damage, file a claim with CHAUVET® within 7 days of delivery.
Manual Conventions
Convention
Meaning
1–512
50/60
A range of values in the text
A set of mutually exclusive values in the text
A button on the product’s control panel
<SET>
Settings
MENU>Settings
1–10
A product function or a menu option
A sequence of menu options
A range of menu values from which to choose in a menu
A set of two mutually exclusive menu options in a menu
A unique value to be entered or selected in a menu
Yes/No
ON
Symbols
Symbols
Meaning
Critical installation, configuration, or operation information.
Failure to comply with this information may cause the product not
to work, damage third-party equipment, or cause harm to the
operator.
Important installation or configuration information. Failure to
comply with this information may keep the product from working.
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A
digital data transmission protocol.
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Before You Begin
Use on Dimmer
Outdoor Use
Auto Programs
x
x
x
P
Product at a Glance
Auto-Ranging Power
Supply
Sound-Active
DMX
Replaceable Fuse
User-Serviceable
Duty Cycle
x
P
P
P
x
x
Master/Slave
Read all the following Safety Notes before working with this product. These notes
include important information about the installation, usage, and maintenance of this
product.
Safety Notes
This product contains no user-serviceable parts. Any reference to servicing in
this User Manual will only apply to properly trained CHAUVET® certified
technicians. Do not open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this
product.
·
·
·
·
·
Avoid direct eye exposure to the light source while the product is on.
Always disconnect this product from its power source before servicing.
Always connect this product to a grounded circuit to avoid the risk of electrocution.
Do not touch this product’s housing during operation because it may be very hot.
This product is for indoor use only! (IP20) To prevent risk of fire or shock, do not
expose this product to rain or moisture.
Mount this product in a location with adequate ventilation, at least 20 in (50 cm)
from adjacent surfaces.
Make sure there are no flammable materials close to this product while it is
operating.
Personal Safety
Mounting and
Rigging
·
·
·
·
·
When hanging this product, always secure to a fastening device using a safety
cable (included).
Use caution when loosening the barrel rotation knobs. If these knobs become too
loose, the barrel assembly may inadvertently separate from the reflector housing.
Always make sure you are connecting this product to the proper voltage in
accordance with the specifications in this manual or on the product’s specification
label.
Power and Wiring
Operation
·
·
·
Never connect this product to a dimmer pack or rheostat.
Never disconnect this product by pulling or tugging on the power cable.
Do not operate this product if you see damage on the housing, lenses, or cables.
Have the damaged parts replaced by an authorized technician at once.
Do not cover the ventilation slots when operating to avoid internal overheating.
The maximum ambient temperature is 113 °F (45 °C). Do not operate this product
at a higher temperature.
·
·
·
In case of a serious operating problem, stop using this product immediately!
In the unlikely event that your CHAUVET® product may require service, contact
CHAUVET® Technical Support.
LEDs gradually decline in brightness over time, mostly because of heat. Packaged in
clusters, LEDs exhibit higher operating temperatures than in ideal, single-LED
conditions. For this reason, using clustered LEDs at their fullest intensity significantly
reduces the LEDs’ lifespan. Under normal conditions, this lifespan can be 40,000 to
50,000 hours. If extending this lifespan is vital, lower the operating temperature by
improving the ventilation around the product and reducing the ambient temperature to
an optimal operating range. In addition, limiting the overall projection intensity may also
help to extend the LEDs’ lifespan.
Expected LED
Lifespan
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Introduction
2. Introduction
The OVATION™ E-190WW delivers an excellent white light with a warm color
temperature and a beautiful flat field. It also features standard beam shaping shutters, a
gobo/effect slot and lens barrels that are interchangeable with other popular ERS
fixtures. Selectable dimming curves ensure smooth fading cues that intermix well with
the output of conventional theatre ellipsoidals.
Description
·
·
Warm white LED ERS-style lighting product
Operating modes:
Features
·
·
·
1-channel (UNO): dimmer control
2-channel (DOS): dimmer and fine dimmer control
3-channel (STD.P): dimmer, fine dimmer, and strobe control
·
·
·
·
·
·
·
·
Accessory slot for motorized gobo devices and iris unit
16-bit dimming for smooth fades
Flat, even field of light
Comes with standard pattern slot for glass or steel patterns and soft focus diffuser
Virtually silent operation
Works perfectly with industry standard lens tubes
Simple and complex DMX channel profiles for programming versatility
3- and 5-pin XLR data input and output connectors
The following lens tubes are available for purchase.
Lens Tube
·
·
·
·
19°
26°
36°
50°
Do not operate the OVATION™ E-190WW without a lens tube installed.
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Introduction
Pattern Holder Slot
(A-size holder for 3-in patterns
B-size holder for 2.5-in and 2.75-in
patterns, sold separately)
Framing Shutter
(x 4)
Overview
Beam Focus Knobs
Barrel
Rotation
Knobs
Drop-in
Gel Frame
Holder
Side View
Barrel
Assembly
Lens Tube
(sold separately)
Reflector
Housing
Handle
Menu Buttons
Fuse Holder
Display
powerCON®
Input
3- and 5-pin DMX In
powerCON®
Output
3- and 5-pin DMX Out
Rear View
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Setup
3. Setup
Each OVATION™ E-190WW has an auto-ranging power supply that works with an input
voltage range of 100~240 VAC, 50/60 Hz. To determine the power requirements for
each OVATION™ E-190WW, refer to the label affixed to the product. You can also refer
AC Power
The listed current rating indicates the maximum current draw during normal operation.
For more information, you may download Sizing Circuit Breakers from the CHAUVET®
Always connect this product to a protected circuit with an appropriate electrical
ground to avoid the risk of electrocution or fire.
Never connect this product to a rheostat (variable resistor) or dimmer circuit, even
if the rheostat or dimmer channel serves only as a 0 to 100% switch.
The OVATION™ E-190WW comes with a power input cord terminated with a Neutrik®
powerCON® A connector on one end and an Edison plug on the other end (U.S. market).
If the power input cord that came with your product has no plug, or if you need to change
the Edison plug, use the table below to wire the new plug to the power input cord.
AC Plug
Connection
Wire (U.S.)
Wire (Europe)
Screw Color
AC Live
Black
White
Brown
Blue
Yellow or Brass
Silver
AC Neutral
AC Ground
Green/Yellow
Green/Yellow
Green
Fuse Replacement
Make sure to disconnect the product’s power cord before replacing a blown fuse.
1. Disconnect this product from power.
2. Using a Phillips #2 head screwdriver, unscrew the fuse holder
cap from the housing.
3. Remove the blown fuse and replace with another fuse of the
same type and rating (T 3.15 A, 250 V).
4. Screw the fuse holder cap back in place and reconnect power.
Always replace the blown fuse with another of the same type and rating.
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Setup
The OVATION™ E-190WW supports power linking. You can power link up to 4 units on
120 V; up to 7 units on 208 V; or up to 8 units on 230 V.
Power Linking
This product comes with a Neutrik® powerCON® input power cord. This product does not
come with a power linking cable; however, a power linking cable is available as an option.
You can link the OVATION™ E-190WW to a DMX controller using a standard DMX
serial connection. If using other DMX-compatible products with the OVATION™ E-
190WW, you can control each individually with a single DMX controller.
DMX Linking
The OVATION™ E-190WW uses the standard DMX data connection for the 1-, 2- and
3-channel DMX modes.
DMX Modes
·
·
to work in these modes.
·
modes.
The Master/Slave mode allows a single OVATION™ E-190WW (the “master”) to control
the actions of one or more OVATION™ E-190WW units (the “slaves”) without the need
of a DMX controller to control the slaves. Once set and connected, the slaves will
operate in unison with the master. For instructions on connecting and configuring this
Master/Slave
Connectivity
DO NOT connect a DMX controller to products operating in Slave mode. The DMX
controller signals may interfere with the signals from the master product.
configure the master and slaves.
If you are not familiar with or need more information about DMX standards,
master/slave connectivity, or the DMX cables needed to link this product to a DMX
controller, download the DMX Primer from the CHAUVET® website:
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Setup
Mounting
Always mount this product in a safe position. The OVATION™ E-190WW may be
mounted in any position; however, make sure there is adequate room for ventilation,
configuration, and maintenance.
Orientation
CHAUVET® recommends using the following general guidelines when mounting this
product.
Rigging
·
·
·
·
When selecting an installation location, consider easy access to this product for
operation, programming adjustments, and routine maintenance.
Make sure to mount this product away from any flammable material as indicated in
Never mount in places where rain, high humidity, extreme temperature changes, or
restricted ventilation may affect the product.
If hanging this product, make sure that the mounting location can support the
requirements of this product.
·
When hanging this product, always secure to a fastening device using a safety cable
(included).
Procedure The OVATION™ E-190WW comes with a hanging/mounting bracket to which you can
attach mounting clamps. The bracket has 13-mm holes, which are appropriate for this
purpose. You must supply your own mounting clamps, so be sure the clamps are
capable of supporting the weight of this product. Use at least one mounting point per
product where necessary.
Mounting Clamp
(works with CLP-15 or CLP-15N
clamp from CHAUVET®)
Hanging/Mounting
Bracket
Alternative Yoke
Attachment
Mounting Diagram
Safety Cable
(works with CH
cable from CHAU
Bracket
Adjustment
Hand Shank
Secure the safety
cable using the
passageway on the
top of the product
Alternate Short Mounting
Overhead Mounting
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Operation
4. Operation
Button
Function
Control Panel
<MENU>
Exits from the current menu or function
Description
<ENTER>
Activates the currently displayed menu option or sets the
selected value in the current function
<UP>
Scrolls up the list of menu options or increases the numeric value
when in a function
<DOWN>
Scrolls down the list of menu options or decreases the numeric
value when in a function
You can set the starting address of the OVATION™ E-190WW in the 001–512 DMX
range. This enables control of up to 170 products in the 3-channel STD.P personality.
Control Options
Programming
shows the main level and a variable number of programming levels for each option.
·
Press <MENU> repeatedly to go to the desired main level. Press <ENTER> to select
the main level and go to the first programming level for that option.
Press <UP> or <DOWN> to scroll through the options or values within the current
programming level. When the desired option shows on the display, press <ENTER>
to select the option. If there are deeper programming levels, those options will show
on the display.
·
·
Press <MENU> repeatedly to exit to the previous level.
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Operation
Menu Map
Main Level
Programming Levels
Description
DIM
D.000–D.100
Selects the amount of light output (0–100%)
DMX
SLAV
Receives DMX signals from the DMX controller
Receives DMX signals from the master
Sets the DMX starting address
RUN
ADDR
D.001–D.512
OFF
ON
KEY
Sets to key lock (passcode mode)
OFF
DIM1
DIM2
DIM3
DIM4
OFF
CV1
CV2
CV3
Selects dimmer speeds from fast (DIM1) to
slow (DIM4) or OFF
DIMX
Selects dimmer curves from small (CV1) to
large (CV3) or OFF
CURV
PERF
Maintains LED cooling by balancing fan and
power output level
LIVE
Maintains LED cooling by limiting power output
level
STDO
SET
Maintains LED cooling by using fan and
allowing full power output
POWR
OFF
ON
SLCK
PERS
Sets menu-level access lock
UNO
DOS
STD.P
BLAK
1-channel DMX personality
2-channel DMX personality
3-channel DMX personality
Blacks out fixture upon loss of DMX signals
DERR
Continues with last command upon loss of
DMX signals
SAVE
****
(Enter Passcode)
REST
REST
OK
Resets the fixture to factory defaults
SELF
No DMX signals are sent through DMX output
MCON
Sends DMX signals to OVATION™ E-190WW
slaves
MAST
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Operation
DMX Values
UNO
DOS
Channel
1
Function
Dimmer
Value
Percent/Setting
Percent/Setting
000 ó 255 0–100%
Channel
Function
Dimmer
Dimmer Fine
Value
1
2
000 ó 255 0–100%
000 ó 255 0–100%
STD.P
Channel
Function
Value
Percent/Setting
1
2
Dimmer
Dimmer Fine
000 ó 255 0–100%
000 ó 255 0–100%
000 ó 009 No function
010 ó 099 Strobe (slow to fast)
100 ó 109 No function
110 ó 179 Lighting effect
180 ó 189 No function
3
Strobe
190 ó 255 Random strobe
Set the DMX personality as follows.
1. Go to the SET main level.
DMX Personality
2. Select the PERS programming level.
3. Select the desired personality: UNO (1-channel), DOS (2-channel),
or STD.P (3-channel).
·
·
personality.
Make sure that the starting addresses on the various products do not overlap due to
the new personality setting.
DMX Control allows you to assign each product to a unique starting address on the DMX
controller. All products with the same starting address will respond in unison.
DMX Control
1. Select a DMX personality.
2. Set the running mode:
·
·
Go to the RUN main level.
Select DMX.
3. Set the starting address:
·
·
Go to the ADDR main level.
Select the starting address D.001–D.512.
The highest recommended starting address for each DMX mode is as follows:
DMX
DMX
DMX
DMX
DMX
DMX
Mode
Address
Mode
Address
Mode
Address
UNO
512
DOS
511
STD.P
510
This setting controls how the product responds when the DMX signal is lost.
1. Go to the SET main level.
Loss of Signal Setting
2. Select the DERR programming level.
·
·
Select BLAK to turn off the LEDs when the signal is lost.
Select SAVE to use the last command programmed when the signal is lost.
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Operation
Dimmer - Menu
To adjust the light output of the OVATION™ E-190WW, select the dimmer setting as
follows.
1. Go to the DIM main level.
Control
2. Select the desired dimmer setting D.000–D.100 (0–100% light output).
Select the dimmer speed of the OVATION™ E-190WW by selecting the DIMX
programming level.
Dimmer Speeds
1. Go to the SET main level.
2. Select the DIMX programming level.
3. Select a dimmer speed DIM1–DIM4 (fast to slow) or OFF (linear output).
When selecting DIM1–DIM4, the output will correspond to the dimmer curve option
selected under the dimmer curves programming level (CURV).
Select the dimmer curve of the OVATION™ E-190WW by selecting the CURV
programming level. These options simulate the dimmer curve of an incandescent lighting
product.
Dimmer Curves
1. Go to the SET main level.
2. Select the CURV programming level.
3. Select a dimmer curve CV1–CV3 (small to large) or OFF (linear output).
This setting enables you to activate or deactivate the control panel lock, which keeps
non-authorized personnel from changing the product’s settings.
Control Panel Lock
1. Go to the KEY main level.
2. Select either ON (activate) or OFF (deactivate).
When the control panel lock is activated, after 30 seconds of control panel inactivity
or after turning on the product, the product will prompt you to enter the passcode.
After being prompted to enter the passcode:
Passcode
·
Press <UP>, <DOWN>, <UP>, <DOWN>, <ENTER>.
Note: Asterisks (*) appear on the display when entering the passcode.
This setting enables you to activate or deactivate the menu access lock. Activating the
menu access lock prevents non-authorized personnel from making any changes to the
programming levels under the SET main level.
Menu Access Lock
1. Go to the SET main level.
2. Go to the SLCK programming level.
3. Select either ON (activate) or OFF (deactivate).
When the menu access lock is activated, in order to access the SET programming
levels, the product will prompt you to enter the passcode. Enter the passcode as
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Operation
To reset the OVATION™ E-190WW to the factory default settings, follow the instructions
below.
Reset
1. Go to the SET main level.
2. Select the REST programming level and then the display becomes blank.
passcode, REST blinks on the display during the reset process.
3. OK appears on the display when finished.
The OVATION™ E-190WW offers three power output options during the cooling of the
fixture’s LEDs.
1. Go to the SET main level.
Performance Power
Output Options
2. Select the PERF programming level.
3. Select from the following options:
·
·
·
Select LIVE to cool the LEDs by balancing the use of the fan and the power
output level.
Select STDO to cool the LEDs by maintaining the use of the fan and limiting the
power output level.
Select POWR to cool the LEDs by maintaining the use of the fan and allowing
full power output.
The OVATION™ E-190WW has a manual focus, which is adjusted as follows.
1. Locate the beam focus knobs at the top and bottom of the barrel assembly.
2. Loosen the knobs by turning them counter-clockwise.
Manual Beam Focus
Control
3. Slide the lens tube forward or backward until you achieve the desired focus or beam
edge.
4. Tighten the knobs by turning them clockwise, which lock the lens tube’s position.
The OVATION™ E-190WW allows manual rotation of the barrel assembly, as follows.
1. Locate the barrel rotation knobs at the top and bottom of the reflector housing.
2. Loosen the knobs by turning them counter-clockwise.
Rotating the Barrel
Assembly
Note: Do not remove the knobs.
3. Rotate the barrel to the desired position, up to 25° in either direction from the
centered position.
4. Tighten the knobs by turning them clockwise, which lock the barrel’s position.
Make sure the barrel assembly is oriented with the pattern holder and drop-in iris
slots at the top of the product.
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Operation
Master/Slave Mode
The Master/Slave mode allows a single OVATION™ E-190WW (the “master”) to control
the actions of one or more OVATION™ E-190WW units (the “slaves”) without the need
of a DMX controller to control the slaves. The master will be set to operate in Master
mode (MAST), while the slaves will be set to operate in Slave mode (SLAV). Once set
and connected, the slaves will operate in unison with the master.
Configure the units as indicated below.
The Slaves:
1. Go to the RUN main level.
2. Select SLAV.
3. Connect the DMX input of the first slave to the DMX output of the master.
4. Connect the DMX input of the subsequent slaves to the DMX output of the previous
slave.
5. Finish setting and connecting all the slaves.
The Master:
1. Go to the SET main level.
2. Select the MCON programming level.
3. Select MAST.
Note: If you select SELF, no DMX signals are sent to the slaves.
4. Make the master the first product in the DMX daisy chain.
5. Control the master using the DMX controller and the slaves will operate in unison.
Do not connect a DMX controller to the products configured for slave operation.
The DMX controller may interfere with signals from the master.
The OVATION™ E-190WW has a drop-in iris slot, which holds either a drop-in iris or a
motorized pattern device, both optional (sold separately).
Drop-In Iris Slot
1. Using a flat-head screwdriver, loosen the screws on the slot cover.
Note: Do not remove the screws.
2. Slide to cover forward.
3. Insert the iris or motorized pattern device.
Note: Make sure the iris handle extends upward from the slot.
4. Slide the cover back. Make sure the iris handle moves freely.
5. Tighten the screws to secure the cover.
Cover Screws
Iris Handle
Drop-in Iris
Slot Cover
Sample
Drop-in Iris
·
·
When not using the iris slot, replace and secure the slot cover to prevent light
leakage during operation.
When obtaining any optional iris accessories, be sure the items are
compatible with the OVATION™ E-190WW.
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Technical Information
5. Technical Information
Dust build-up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life and mechanical wear. To maintain optimum
performance and minimize wear, clean this product at least twice a month. However,
usage and environmental conditions contribute to increased cleaning frequency.
Product
Maintenance
To clean your product, follow the instructions below.
·
·
·
Unplug the product from power.
Wait until the product is at room temperature.
Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external vents and components.
·
Clean all external surfaces with a mild solution of non-ammonia glass cleaner or
isopropyl alcohol.
·
·
·
Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
Wipe any dirt or grime to the outside edges of the lens surface.
Gently polish the lens surfaces until they are free of haze and lint.
Always dry the external surfaces thoroughly and carefully after cleaning them.
Framing Shutter
(x 4)
Beam Focus
Knobs
Barrel
Rotation
Knobs
Lens Tube
(sold separately)
Barrel
Assembly
Reflector
Housing
The lens inside the reflector housing may need periodic cleaning. To gain access to this
lens, do the following.
1. Separate the reflector housing from the barrel assembly by unscrewing the barrel
rotation knobs.
Cleaning the Reflector
Housing Lens
2. Use a Phillips screwdriver to remove the lens from its fixed cover, if necessary.
Take great care not to damage the LEDs and circuit board, which will now be
exposed inside the reflector housing.
To remove the lens tube (sold separately), unscrew the beam focus knobs. Follow
any maintenance and cleaning instructions supplied with the lens tube.
Always close the framing shutters when transporting or storing the product.
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Technical Information
Technical Specifications
Dimensions and
Weight
Length
Width
Height
Weight
21.5 in (545 mm)
15 in (380 mm)
15 in (380 mm)
16.4 lb (7.44 kg)
(fixture only)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100 to 240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
Operating current
Power linking current (units)
Fuse
208 W
1.7 A
200 W
0.9 A
8 A (4 units)
T 3.15 A, 250 V
8 A (8 units)
T 3.15 A, 250 V
Power I/O
U.S./Worldwide
Europe
Power input connector
Power output connector
Power cord plug
Neutrik® powerCON® A
Neutrik® powerCON® B
Edison (U.S.)
Neutrik® powerCON® A
Neutrik® powerCON® B
Local plug
Light Source
Photo Optic
Type
Power
Lifespan
LED
10 W
50,000 hours
Color
Quantity
Current
Warm White
19
2.8 A
Parameter
19° Lens
26° Lens
36° Lens
50° Lens
Illuminance @ 5 m (19°)
Beam angle
4,380 lx
16°
2,743 lx
20°
1,578 lx
26°
624 lx
40°
Field angle
19°
26°
34°
48°
Thermal
DMX
Max. External Temperature
Cooling System
113 °F (45 °C)
Fan-Assisted Convection
I/O Connectors
Connector Type
Channel Range
3- and 5-pin XLR
Sockets
1, 2 or 3
Ordering
Product Name
Item Code
UPC Number
OVATION™ E-190WW
01120650
781462209988
-16-
OVATION™ E-190WW User Manual Rev. 3
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You must send the product prepaid, in the original box, and with the original packing and
accessories. CHAUVET® will not issue call tags.
Returns
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number
before shipping the product. Be prepared to provide the model number, serial number,
and a brief description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece
of paper inside the box:
·
·
·
·
·
Your name
Your address
Your phone number
RMA number
A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing is
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Us WORLD HEADQUARTERS - CHAUVET®
General Information
Technical Support
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 577-4455 (Press 4)
Fax:
(954) 756-8015
Voice:
Fax:
(954) 577-4455
(954) 929-5560
Email:
Toll free: (800) 762-1084
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Technical Support
Email: [email protected]
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
World Wide Web www.chauvetlighting.co.uk
Voice:
Fax:
+44 (0)1773 511115
+44 (0)1773 511110
MEXICO - CHAUVET® Mexico
General Information
Technical Support
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Email:
World Wide Web www.chauvet.com.mx
Voice:
+52 (728) 285-5000
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to request
support or to return a product. Visit our website for contact details.
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