Canon All in One Printer 08011 41 UD2 003 User Manual

Canon  
Authorized Send  
Installation and Configuration  
Guide  
for imageRUNNER Machines  
Version 4.1  
08011-41-UD2-003  
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Contents  
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Preface  
Thank you for purchasing the Authorized Send software application. Please read this manual  
thoroughly before operating the product on your MEAP-enabled machine to familiarize  
yourself with its capabilities, and to make the most of its many functions. After reading this  
manual, store it in a safe place for future reference.  
How to Use This Manual  
This manual assumes that the reader has a good understanding of MEAP (Multifunctional  
Embedded Application Platform). This manual does not provide instructions for using or  
operating the Authorized Send application. For instructions on using the Authorized Send  
application, see the Authorized Send User’s Guide for imageRUNNER Machines.  
Symbols Used in This Manual  
The following symbols are used in this manual to explain procedures, restrictions, and  
instructions that should be observed for safety.  
IMPORTANT Indicates operational requirements and restrictions. Be sure to read these  
items carefully to operate the machine correctly, and avoid damaging the  
machine.  
NOTE  
Indicates a clarification of an operation, or contains additional explanations  
for a procedure. Reading these notes is highly recommended.  
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Keys and Buttons Used in This Manual  
Keys for using the machine’s main functions are located on the top of the touch panel  
display. To use any of the desired function’s features, you must first press the key or  
application tab for the desired function. Press [  
applications.  
] (arrow key) to access installed MEAP  
On the MEAP Application screen, there may be several application tabs that you can select.  
Select only the proper tab for the application that you want to use.  
The default application tab for Authorized Send is:  
NOTE  
The default tab name can be customized, and therefore the Authorized Send tab could have  
a different name.  
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The following key and button names are a few examples of how keys and buttons to be  
pressed and clicked are represented in this manual:  
Touch Panel Display Keys:  
Examples:  
[Key Name]  
[Scan]  
[Cancel]  
Control Panel Keys:  
Examples:  
Key Icon (Key Name)  
~ (Start)  
(Stop)  
Buttons on Computer Operations Screens:  
Examples:  
[Key Name]  
[Install]  
[OK]  
Displays Used in This Manual  
Most screen shots used in this manual are those taken when Authorized Send is being  
installed using MEAP SMS (Service Management Service), or when Authorized Send is  
running on the Color imageRUNNER C5185, unless otherwise specified.  
The keys/buttons you should select or click are marked with a circle, as shown below. When  
multiple keys/buttons can be selected on the screen, all keys/buttons are circled.  
Example:  
1. Select the [Authorized Send] radio button click [Start].  
Select  
these  
buttons  
for  
operation  
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Abbreviations and Terms Used in This Manual  
The following abbreviations are used in this manual.  
Abbreviation  
AD  
Definition  
Active Directory  
ADF  
DFS  
Automatic Document Feeder  
Distributed File System  
DN  
Distinguished Name  
FQDN  
HID  
Fully Qualified Domain Name  
Human Interface Device  
HTTP  
HTTPS  
IP  
Hypertext Transfer Protocol  
Hypertext Transfer Protocol Secure  
Internet Protocol  
KDC  
LAN  
LDAP  
LMS  
MEAP  
Key Distribution Center  
Local Area Network  
Lightweight Directory Access Protocol  
License Management System  
Multifunctional Embedded Application Platform  
Supported Canon imagePRESS, imageRUNNER, or  
Color imageRUNNER multifunctional machine featuring  
embedded MEAP technology.  
MEAP device  
NTLM  
NT LAN Manager  
These characters are from ‘ ’ (space) up to and including  
‘~’ (tilde) on the ASCII table (the decimal values for the  
characters, x , are: 32 (space) x 126 (tilde)).  
Service Management Service  
Simple Mail Transfer Protocol  
Secure Sockets Layer  
Printable ASCII  
SMS  
SMTP  
SSL  
A set of consecutive characters that the user is able to  
input into a text box. If input into a text box is required, a  
string consisting of all spaces is not valid.  
User Datagram Protocol  
STRING  
UDP  
UI  
User Interface  
URL  
Uniform Resource Locator  
Hyperlinks  
When this manual is in its native PDF form, the blue underlined text represents a hyperlink to  
the corresponding sections of this manual or to external Web sites.  
For example: See Chapter 1, “Overview,” on p. 13.  
Likewise, all entries in the Table of Contents are hyperlinks.  
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Legal Notices  
Trademarks  
Canon, the Canon logo, imageRUNNER, Color imageRUNNER, imagePRESS, and MEAP  
are registered trademarks, and the MEAP logo is a trademark, of Canon Inc. in the United  
States and may also be trademarks or registered trademarks in other countries.  
Windows and .NET Framework are registered trademarks of Microsoft Corporation in the  
United States and are trademarks or registered trademarks of Microsoft Corporation in other  
countries.  
Java and all Java-based trademarks and logos are the trademarks or registered trademarks of  
Sun Microsystems, Inc. in the United States or other countries.  
Other product and company names herein are, or may be, the trademarks of their respective  
owners.  
Copyright  
Copyright 2009 by Canon U.S.A., Inc. All rights reserved.  
No part of this publication may be reproduced or transmitted in any form or by any means,  
electronic or mechanical, including photocopying and recording, or by any information  
storage or retrieval system without the prior written permission of Canon U.S.A., Inc.  
Disclaimers  
The information in this document is subject to change without notice.  
CANON U.S.A., INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO  
THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN,  
INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO  
MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE  
OR USE OR NON-INFRINGEMENT. CANON U.S.A., INC. SHALL NOT BE LIABLE  
FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY  
NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS  
MATERIAL.  
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Chapter 1 Overview  
Authorized Send is a customized MEAP application. It should be installed and operated on a  
Canon MEAP-enabled device, and provides authenticated scan to e-mail, scan to fax, and  
scan to folder functionalities. Authorized Send does not require the user to be authenticated  
to use the native functions of the machine, such as Copy, Print, and Scan, and does not  
interfere with any of these functions.  
MEAP (Multifunctional Embedded Application Platform) is a software platform embedded  
in Canon imageRUNNER and imagePRESS machines that enables the development of  
custom applications, which run alongside native functions, such as Copy, Print, and Scan.  
MEAP, developed by Canon, is based on Sun Microsystems’ Java and Java 2 Micro Edition  
technology.  
“MEAP device” is a MEAP-enabled Canon imageRUNNER or imagePRESS that is running  
the Authorized Send application. It may also be referred to as “MEAP imageRUNNER” or  
“machine.”  
imageRUNNER machines are the Canon imageRUNNERs, Color imageRUNNERs, and  
imagePRESS multifunctional machines.  
Authorized Send is designed to perform the following functions once configured from the  
Authorized Send Configuration servlet:  
Authenticate against an LDAP server.  
Ability to disable LDAP authentication.  
Authenticate to an address book server anonymously.  
Retrieve a user’s e-mail address and home directory.  
Search the LDAP address book server for e-mail addresses.  
Browse a network for valid share folders.  
Provide the ability to configure preset shares.  
Scan and send a document to a valid e-mail address, networked folder, or fax server.  
Enables a System Administrator to control the features that are available to a user.  
Enables a System Administrator to set default values for the Scan to E-Mail function.  
If activated, enables the use of the Searchable PDF, Encrypted PDF, and Compact PDF  
modes.  
Logs error and debugging information that is generated by the application to your local  
hard drive and to optional remote syslog servers.  
Scan in the PDF, TIFF, TIFF(Single), and JPEG file formats.  
Create folders that do not exist dynamically (in particular, using the user’s User Name).  
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Authenticate to a separate domain when scanning to a folder.  
Provide the ability to use NTLM Authentication for Scan to Folder, regardless of the  
authentication method used.  
Provide the ability to dynamically locate the closet available domain controller within the  
domain, and cache that domain controller until it becomes no longer available.  
Provide the ability to populate the User Name text box from a login application.  
Authenticate to a separate SMTP server.  
Job Build feature  
Ability to upgrade from previous versions of Authorized Send.  
MEAP Configuration Tool 1.0 compatibility.  
Ability to change the application display name.  
Ability to configure the application’s images and colors.  
Ability to alter address book search results.  
Provide USB keyboard support.  
Enables a System Administrator to configure default scan settings for each file type.  
IMPORTANT  
Basic knowledge of networking and imageRUNNER/imagePRESS machines is necessary  
to install and configure the Authorized Send application.  
For instructions on using Authorized Send, see the Authorized Send User’s Guide for  
imageRUNNER Machines.  
The device must support MEAP Spec Version 13 to use the PDF Encryption feature.  
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1.1 System Requirements  
Authorized Send requires the proper installation and configuration of all items  
documented in this guide. Failure to correctly install or configure the application will  
affect its operation.  
If Authorized Send is not working properly, the problem can likely be traced to an  
installation or configuration issue. Please consult the appropriate chapters (including  
1.1.1 Hardware Requirements  
Authorized Send is designed to operate on the following Canon MEAP-enabled  
devices using the minimum specified MEAP Contents version.  
Device Family  
MEAP Contents  
imageRUNNER 2270/2870/3570/4570  
32.02  
imageRUNNER 8070/9070/85+/105+  
imageRUNNER 5570/5070/6570  
imageRUNNER C3170  
11.03  
35.02  
20.25  
35.02  
11.03  
20.05  
1.08  
imageRUNNER 7105/7095/7086  
imageRUNNER C6870/C5870  
imageRUNNER C5180/C4580/C4080  
imagePRESS C1  
imageRUNNER C3380/C2880  
imageRUNNER 3025/3030/3035/3045  
imageRUNNER 5075/5065/5055  
10.02  
10.05  
10.04  
imageRUNNER C5185/C5180/C4580/C4080  
(Version up)  
65.13  
60.06  
imageRUNNER C3380/C2880  
(Version up)  
imagePRESS C7000VP/C6000VP/C6000  
imageRUNNER C5058/C5068  
imageRUNNER 5055/5065/5075 V2  
imageRUNNER 5050  
10.07  
60.13  
30.04  
30.04  
imageRUNNER  
55.03  
7086/7086N/7086B/7095/7095P/7105/7105B V2  
imageRUNNER C2550/C3480  
imageRUNNER 3225/3230/3235/3245  
imagePRESS C1+  
75.45  
21.06  
1.10  
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IMPORTANT  
MEAP and Use HTTP settings (from the Additional Functions screen) on the  
MEAP device must be enabled. (See the Reference Guide or the appropriate  
e-manual that came with your machine.)  
Access to System Manager Settings (from the Additional Functions screen) on the  
MEAP device is necessary.  
There must be network connectivity between the MEAP device, Active Directory  
servers, an e-mail server, and shared file servers.  
Inbox 99 on the MEAP device must be available for use, and without password  
protection.  
1.1.2 Server Requirements  
Authorized Send communicates with the following servers:  
Supported authentication servers:  
- Windows 2000 SP4/2003 SP2/2008 SP1 Active Directory  
- Lotus Domino Version 7  
- Novell NetWare 6.5/eDirectory 8.7 SP1 (or later)  
Supported address book servers:  
- Windows 2000 SP4/2003 SP2/2008 SP1 Active Directory  
- Lotus Domino Version 7  
- Novell NetWare 6.5/eDirectory 8.7 SP1 (or later)  
Supported name servers:  
- Windows 2000 SP4/2003 SP2/2008 SP1 (or later) DNS server  
Supported Scan to E-Mail servers:  
- Microsoft Exchange Server 2000/2003/2007 SP1  
Supported Scan to Network Share servers (with the exclusion of Cluster Server  
environment):  
- Windows Vista SP1/XP SP2/2000 SP4/2003 SP2 (or later)/2008 SP1 Local Share  
- Windows Vista SP1/XP SP2/2000 SP4/2003 SP2 (or later)/2008 SP1 Domain  
Share  
- Windows DFS (Distributed File System) Share  
- Windows Vista SP1/XP SP2/2000 SP4/2003 SP2/2008 SP1  
The following fax servers have been tested:  
- Relay Fax 6.7 by ALT-N Technologies  
(In order for the Scan to Fax function to work successfully with Relay Fax, each  
fax number used must have a corresponding e-mail address.)  
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1.1.3 Software Requirements  
Microsoft Internet Explorer 6.0 or later, with JavaScript enabled, must be installed  
and configured prior to installing the Authorized Send application.  
KDC is necessary for running Kerberos authentication.  
1.1.4 Home Directory Requirements  
If the System Administrator wants to configure the Retrieve Home Directory (Active  
Directory only) feature, the following three types of configurations are supported.  
Local Share  
This configuration illustrates when the home directory exists on the authentication  
server as a local share. No text manipulation is required, and the value entered is  
used exactly as is.  
Home Directory as a Local Share  
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Local Path  
This configuration illustrates when the home directory exists on the authentication  
server as a local folder.  
Home Directory as a Local Path  
When the home directory exists on the authentication server as a local folder, it is  
impossible for Authorized Send to use the text as it is. Therefore, some text  
manipulation is required. In this case, Authorized Send removes the leading drive  
letter (in this case, “C:”), and then the rest of the text is treated as a local share. In  
this example, “home_directories” must be a valid share name.  
Mapped Share  
This configuration illustrates when the home directory exists as a mapped share.  
In this example, “fileserver” is used as the host name of the file server, and  
“\home\dev\user1” is used as the share’s file path.  
Home Directory as a Mapped Share  
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1.1.5 Distributed File System Requirements  
Authorized Send supports the following two DFS (Distributed File System) roots.  
Stand-alone DFS root  
Domain-based DFS root  
Successful domain-based DFS root support for Authorized Send requires that  
certain configuration settings be implemented and understood.  
1. End users can only access the domain-based DFS roots that belong to the  
domain against which they were authenticated.  
2. The authentication server created with Authorized Send’s Configuration  
servlet must have the Domain Name configured to match the FQDN.  
IMPORTANT  
If the authentication server is configured with a NetBIOS domain name,  
access is granted to the application; however, you will not be able to access  
any domain-based DFS roots.  
3. Browsing for domain-based DFS roots are not supported. A preset share or  
home directory must be configured, or be manually entered in the share  
location.  
IMPORTANT  
If you configure a preset share for a domain-based DFS root, the file server  
must be configured with the FQDN of the Domain (i.e., If the domain name  
is “MyCompany.com,” then the file server must be configured with the  
FQDN “MyCompany.com.” The FQDN is not case-sensitive.). This results  
in the domain-based DFS root’s preset share on the file server matching the  
authentication server’s domain name.  
4. The first successful DFS target is used; otherwise, the end user will not be  
able to scan to the DFS root.  
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1.1.6 Communication Interfaces  
The table below shows the different communication interfaces, their specific port  
numbers, and descriptions used with Authorized Send.  
Communication Interface  
Port  
Description  
Determined by AD  
server  
NTLM  
Kerberos  
LDAP  
Used for authentication.  
Used for authentication.  
UDP/TCP Port 88  
Used to retrieve e-mail  
addresses.  
TCP Port 389  
TCP Port 139 and  
TCP Port 445  
Used for the Scan to Folder  
function.  
SMB  
Used for the Scan to E-Mail  
function.  
SMTP  
HTTP  
HTTPS  
SSL  
TCP Port 25  
Used to access the  
administration Web page.  
TCP Port 8000  
TCP Port 8443  
TCP Port 636  
UDP Port 514  
Used to access the secure  
administration Web page.  
Used to communicate with the  
LDAP server.  
Used to communicate with the  
syslog server.  
Syslog  
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1.1.7 Supported Authentication Protocols  
Kerberos and NTLM are the supported protocols when communicating with a  
Microsoft Active Directory server.  
Simple Binding is the supported protocol when communicating with Novell  
eDirectory and Lotus Domino.  
Anonymous Binding is the protocol reserved for communication with any of the  
supported address book servers (when applicable).  
IMPORTANT  
If Simple is selected as the authentication method and Novell eDirectory is the  
targeted authentication server, set the following settings on the eDirectory server:  
- Disable “Require TLS for Simple Binds with Password” for the LDAP Group.  
- Disable “Require TLS for all operations” for the LDAP Server in the Connections  
section.  
- In the Restrictions section, select [Use Low Cipher (56 or 64-bit)].  
1.1.8 MEAP Application Coexistence Support  
Authorized Send can coexist with other installed MEAP applications that have  
received verification by Canon U.S.A., Inc., provided that there are sufficient  
resources available on the MEAP device.  
The following table shows the maximum values for MEAP resources that Authorized  
Send could use in a MEAP device.  
MEAP Device Resource Requirements  
File space usage  
Maximum  
25,000 KB  
Memory usage  
File descriptor usage  
Socket usage  
5,000 KB  
20  
16  
50  
Thread usage  
Authorized Send has been confirmed to coexist with the following applications:  
Scan to Database 1.1  
Pharos 2.3.10 with Uniprint 8.0 (Not supported when the [Enable USB Keyboard  
input] check box on the Options screen is selected.)  
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1.2 Communication Environment  
Authorized Send must be installed on a MEAP-enabled device. There must be network  
connectivity between the MEAP device, DNS, authentication servers, address book  
servers, SMTP server, and shared file servers.  
It is necessary to configure Authorized Send to communicate with the authentication  
servers and address book servers.  
The following table lists the supported authentication servers and authentication  
methods.  
Supported Authentication Servers  
Windows Active Directory  
Authentication Methods  
NTLM, Kerberos (with or without SSL)  
Simple LDAP (with or without SSL)  
Simple LDAP (with or without SSL)  
Novell NetWare 6.5/eDirectory 8.7 SP1  
Lotus Domino v7  
The following table lists the supported address book servers and binding methods.  
Supported Address Book Servers  
Windows Active Directory  
Binding Methods  
NTLM, Kerberos (with or without SSL)  
Simple LDAP (with or without SSL)  
Simple LDAP (with or without SSL)  
Novell NetWare 6.5/eDirectory 8.7 SP1  
Lotus Domino v7  
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The following illustrations represent a flow of operations for the Scan to E-Mail,  
Scan to Fax, and Scan to Folder functions of the Authorized Send application.  
Scan to E-Mail  
1. The user makes an address book query from the Scan to E-Mail function on the  
MEAP machine. The machine sends an LDAP query to the address book server to  
retrieve the desired list of e-mail addresses.  
2. Once all e-mail addresses are verified and selected, the machine sends the e-mail  
message to the E-mail or SMTP server.  
Scan to Fax  
1. The user manually inputs the recipient’s fax number.  
2. The machine sends the scanned document to the SMTP server.  
3. The SMTP server sends the scanned document to the fax server.  
4. The fax server sends the scanned document to the destination.  
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Scan to Folder  
1. The user browses for the desired folder on the file server directly from the machine.  
2. Once the directory is found and selected, the machine sends the file to the  
designated location on the file server.  
NOTE  
When a user accesses a network share, they are authenticated against that share using  
their credentials. If they do not have access rights to that share, they will be prompted  
to enter a user name and password.  
Scan to Folder with NTLM Authentication  
1. The user logs on to the machine using one of the authentication methods.  
2. The user browses and enters their credentials to gain access to a network shared  
folder using NTLM as the authentication method.  
3. Once access is granted, the scanned document is stored in the selected folder.  
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Scan to a Dynamically Created Folder  
1. The authenticated user selects a folder, enters a document name, and scans the  
document.  
2. The scanned document is automatically stored in a sub-folder (that was dynamically  
created) of the selected folder.  
Dynamic Domain Controller Location  
1. The user tries to log on to the machine using one of the authentication methods.  
2. The system is unable to contact the authentication server previously cached.  
3. The system locates the next closest available domain controller.  
4. Authentication or address book lookup is performed by the new domain controller.  
5. The new domain controller is cached.  
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1.2.1 Communication Diagrams  
This section shows the flow of communication protocols based on the authentication  
method that you select. You can configure up to 10 authentication servers.  
1.2.1.1 Authentication Communication Diagrams  
Kerberos Authentication  
Communication Protocol LDAP/Kerberos  
NTLM Authentication  
Communication Protocol LDAP/NTLM  
Simple Authentication  
Communication Protocol LDAP/Simple  
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1.2.1.2 Address Book Communication Diagrams  
Kerberos Communication with an Address Book Server  
NTLM Communication with an Address Book Server  
Simple Communication with an Address Book Server  
Anonymous Bind Communication Using LDAP with an Address Book Server  
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Chapter 2 Installing Authorized Send  
This chapter describes how to install Authorized Send on a MEAP-enabled machine using  
the MEAP SMS program.  
The System Administrator for the target MEAP device is best suited for installing the  
Authorized Send application, using a networked computer that is connected to the Internet  
and the device.  
Before installation, you must obtain the license file from www.canon.com/Meap, and have  
the IP address of the MEAP-enabled device.  
IMPORTANT  
This chapter describes the procedure for a new installation of Authorized Send Version 4.1.  
If you want to upgrade from a previous version of Authorized Send, you must uninstall the  
previous version from the MEAP device before installing this version. If you are upgrading  
from version 3.0, 3.51, 3.52, or 4.0 you do not have to uninstall the previous version if you  
are using the same license file (although you still must [Stop] the program).  
Do not use the browser’s [Back] and [Forward] buttons during the installation process.  
Only use the clickable links in the browser’s window.  
For more information on using SMS and uninstalling MEAP applications, see the MEAP  
SMS Administrator Guide that came with your MEAP device.  
1. Open a browser window enter the following URL:  
http://<device IP>:8000/sms  
https://<device IP>:8443/sms (if you are using SSL for communications)  
(Replace <device IP> with the IP address of the MEAP device.)  
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2. Enter MeapSmsLogin in [Password] click [Log In].  
The SMS Application List screen is displayed.  
3. Click the [Install] tab.  
The SMS Install Application/License screen is displayed.  
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4. Under <Application File>, click [Browse] to the right of Path.  
5. Navigate to the drive or directory containing the .jar file select the file click  
[Open].  
IMPORTANT  
Make sure that you select the file that ends with the .jar extension for the application  
file.  
6. Verify that the correct file was selected.  
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7. Under <License File>, click [Browse] to the right of Path.  
IMPORTANT  
The license file must be downloaded from the LMS beforehand. For more information,  
contact your local authorized Canon dealer.  
8. Navigate to the drive or directory containing the .lic file select the file click [Open].  
IMPORTANT  
Make sure that you select the file that ends with the .lic extension for the license file.  
9. Verify that the correct file was selected click [OK].  
The SMS Confirm Install Application/License screen is displayed.  
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10. Click [OK].  
During installation, the message <Installing…Please wait a moment.> is displayed.  
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11. Click the [Authorized Send] radio button click [Start].  
Note that the status of the Authorized Send application is <Installed> before clicking  
[Start].  
The status will change to <Started> if successful.  
Installation is complete.  
12. Click [Log Out] to exit SMS.  
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Chapter 3 Configuring Authorized Send  
This chapter describes how to configure Authorized Send from a Web browser and set up the  
authentication servers, address book servers, share names, and options for the Scan to  
E-Mail, Scan to Fax, and Scan to Folder functions. It also describes how to configure the  
application’s interface appearance using the optional Brand Configuration Tool.  
The Authorized Send Configuration page contains the following items for configuring  
Authorized Send:  
Authentication: Create up to 10 authentication servers.  
E-Mail Service:  
General:  
Configure an SMTP server.  
Address Book: Configure up to 10 address book servers.  
Scan to E-Mail: Configure the Scan to E-Mail settings.  
Scan to Fax:  
Scan to Folder:  
General:  
Configure the Scan to Fax Settings.  
Configure the Scan to Folder settings.  
Preset Shares: Create preset folders for users to scan to.  
Options:  
Logs:  
Configure the optional settings.  
Configure the log settings, remote syslog servers, and download and view  
the logs.  
About:  
Display the Authorized Send version information.  
3.1 Flow of Configuration Operations  
From the Authorized Send Configuration screen, you can configure the settings  
necessary to use the Authorized Send application.  
1. Open a browser window enter the following URL:  
http://<device IP>:8000/AuthSendConfiguration  
(Replace <device IP> with the IP address of the MEAP device.)  
The Please enter Login ID and Password screen is displayed.  
IMPORTANT  
Enter AuthSendConfiguration exactly as shown, as it is case-sensitive.  
If Portal Service is installed, you can also access the Authorized Send  
Configuration screen by entering http://<device IP>:8000 click the  
Authorized Send Configuration link. (Replace <device IP> with the IP address of  
the MEAP device.)  
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2. Enter your user name in [Login ID] and your password in [Password] click  
[Login].  
The default Login ID is ‘Administrator’, and the default password is ‘Admin’.  
The Authentication Servers screen is displayed.  
IMPORTANT  
If you are using a temporary license and the license has expired, the message  
<The Authorized Send license has expired. Please contact your Canon dealer.>  
will be displayed. You must update your license file, or you will not be able to  
access the Configuration servlet.  
3. Click [Add].  
The Create Authentication Server screen is displayed.  
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4. Select the authentication method configure the settings based on the selected  
authentication method click [Create]. (See “Creating an Authentication Server,”  
on p. 49.)  
The available settings vary, depending on the selected authentication method.  
The Authentication Server is created, and is added to the list on the Authentication  
Servers screen.  
5. Click [E-Mail Service] [General].  
The E-Mail Service screen is displayed.  
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6. Configure the settings under <General Settings> click [Save]. (See “Configuring  
7. Click [E-Mail Service] [Address Book].  
The Address Book Servers screen is displayed.  
8. Click [Add].  
The Create Address Book Server screen is displayed.  
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9. Configure the settings on the Create Address Book Server screen click [Create].  
The address book server is created, and is added to the list on the Address Book  
Servers screen.  
10. Click [Scan to E-Mail].  
The Scan to E-Mail screen is displayed.  
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11. Click the [Enable Scan to E-mail] check box click [Save].  
If you want to restrict users to only send e-mail messages to themselves, select the  
[E-mail to self only] check box.  
If you want to restrict access to the [Address Book] key or the [To], [Subject],  
[Body], or [File Name] text boxes on the SCAN TO EMAIL screen on the machine,  
select the respective check boxes under <Disabled>.  
If you want to restrict the [To] text box to only show the user’s e-mail address,  
select the [Self] check box.  
If you require that the [Subject] text box is always populated, select the [Required]  
check box.  
You can set up default recipients, subjects, and body text by entering their default  
values in the [To], [Subject], and [Body] text boxes under <Default Value>.  
If you want to send a copy of the scanned document to the e-mail address registered  
to your user account, select the [E-mail CC to self] check box.  
A message is displayed, informing you that the settings have been saved.  
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12. Click [Scan to Fax].  
The Scan to Fax screen is displayed.  
13. Click the [Enable Scan to Fax] check box enter the appropriate template  
configuration in the [Fax Recipient Template] text box click [Save]. (See  
A message is displayed, informing you that the settings have been saved.  
NOTE  
The Scan to Fax function is disabled by default.  
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14. Click [Scan to Folder] [General].  
The Scan to Folder screen is displayed.  
15. Select the [Enable Scan to Folder] check box configure the Scan to Folder  
Access Controls enter the IP address of the NetBIOS name server in [WINS  
Server IP] click [Save].  
Select the [Scan to Home Directory/Preselected Share only] check box if you want  
to automatically disable the [Preset Share], [File Server/Path], and [Browse] check  
boxes with one click.  
If you want to manually restrict user access to the Preset Share drop-down list, File  
Server and File Path text boxes, Browse key, or File Name text box on the SCAN  
TO FOLDER screen on the machine, select the [Preset Share], [File Server/Path],  
[Browse], or [File Name] check boxes under <Disabled>.  
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Select the [Test] check box if you want the connection to the WINS server to be  
verified before you save the settings.  
Select the [Enable Dynamic Folder Creation] check box if you want a sub-folder to  
be automatically created when a user tries to scan to a folder that does not exist.  
Select the [Only for Preset Shares] check box to restrict a user to only scan to a  
dynamic folder that was created as a preset share by the System Administrator  
beforehand. When this option is selected, the user must enter a valid file server/file  
path manually.  
A message is displayed, informing you that the settings have been saved.  
16. Click [Scan to Folder] [Preset Shares].  
The Preset Shares screen is displayed.  
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17. Click [Add] specify the Share Name settings click [Create]. (See “Creating a  
The new preset share is added to the list on the Preset Shares screen.  
17.1 If you want to specify your home directory as a preselected share that will  
automatically appear in the Preset Share drop-down list on the SCAN TO  
FOLDER screen, select [Home Directory (if exists)] from the Preselected  
Share drop-down list click [Save]. (See “Creating a Preset Share,” on  
A message is displayed, informing you that the settings have been saved.  
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18. Click [Scan Settings]  
The Scan Settings screen is displayed.  
19. Specify the scan settings, as necessary click [Save]. (See “Configuring Scan  
A message is displayed, informing you that the settings have been saved.  
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20. Click [Options].  
The Options screen is displayed.  
21. Specify the optional settings, as necessary click [Save]. (See “Configuring  
A message is displayed, informing you that the settings have been saved.  
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22. Click [Logs].  
The Logs screen is displayed.  
23. Check the [Enable Logging] check box specify the Severity Level configure  
the syslog servers click [Save]. (See “Configuring Log Settings,” on p. 117.)  
You can also view, download, or delete the current log file. For more information,  
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24. If you want to verify the version number of Authorized Send, click [About].  
25. Click [Logout].  
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3.2 Creating an Authentication Server  
You can create up to 10 domains for authentication.  
IMPORTANT  
If you select the Kerberos protocol for the authentication method, make sure that the  
device clock setting is properly synchronized with the configured authentication  
server and address book server. For more information on synchronizing the device  
clock with the server clock, see “Synchronizing the Device and Server Time,” on  
1. Display the Authorized Send Configuration screen.  
NOTE  
For instructions on displaying the Authorized Send Configuration screen, see  
2. Enter your user name in [Login ID] and your password in [Password] click  
[Login].  
NOTE  
For more details on logging on to the Authorized Send Configuration screen, see  
3. Click [Authentication] [Add].  
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4. Click the Method drop-down list to select the authentication method.  
[Kerberos]:  
[NTLM]:  
[Simple]:  
The machine communicates directly to Active Directory.  
The machine communicates directly to Active Directory.  
Necessary if you use Domino or eDirectory for authentication.  
[Anonymous]: Configuring an anonymous authentication server enables you to  
use Authorized Send without logging on to the application.  
IMPORTANT  
If an Anonymous authentication server is configured, the  
Authorized Send SIGN IN screen on the machine is always  
bypassed, and the user is logged in as an anonymous user.  
If an Anonymous server is created, other servers cannot be used.  
To disable Anonymous authentication, the Anonymous  
authentication server must be deleted. When Anonymous  
authentication is deleted, the default screen is the Authorized  
Send SIGN IN screen on the machine. For details about deleting  
an Anonymous authentication server, see "Deleting an  
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5. Specify the settings for the selected authentication method.  
5.1  
If you select [Kerberos] as the authentication method, specify the  
Authentication Settings, Retrieve User E-Mail Address During  
Authentication, Scan to Home Directory Settings, and Scan to Folder  
Authentication Settings.  
Authentication Settings  
Method:  
Kerberos  
Pull Host from  
DNS:  
Select [Yes] to automatically pull the host information  
from the DNS after you click [Create]. Select [No] if you  
want to manually configure the host information. The  
default setting is ‘No’.  
If you select the [Yes] radio button, the first “live”  
domain controller is used as the authentication server  
after you click [Create].  
Host:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the DNS name or IP address of the  
authentication server.  
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Port:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’ and if the [Pull Port from DNS] check box is  
not selected. Enter the connecting port number of the  
authentication server. You can enter a maximum of five  
numbers. The default port number is ‘389’.  
SSL:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’ and if the [Pull Port from DNS] check box  
is not selected. Select this check box if you want the  
authentication server to use SSL. If you select this check  
box, the host port number automatically changes to ‘636’.  
Test:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’. Select this check box if you want the  
connection to the authentication server to be verified  
before you save the settings. The [Test] check box is  
selected by default.  
Hostname:  
This text box is only displayed for Kerberos if Pull Host  
from DNS is set to ‘No’. Enter the host name of the  
authentication server.  
Domain Name: Enter the domain name of the authentication server.  
Pull Port from  
DNS:  
This check box is only displayed if Pull Host from DNS  
is set to ‘Yes’. Select the [Pull Port from DNS] check box  
if you want the Port text box to be dynamically populated  
from the DNS.  
Retrieve User E-Mail Address During Authentication  
Address Book  
Server:  
If you have already configured an address book server  
select the address book server from which your e-mail  
address will be retrieved from the drop-down list.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the  
authentication server. This will create a Home Directory  
Directory only): element in the Preselected Share drop-down list on  
the Scan to Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only)] check box on the  
Create Address Book Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
Search Root:  
Specify the search root for searching the user’s home  
directory via LDAP.  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against Active  
Directory and the domain is, for example, us.canon.com,  
then the search root is dc=us, dc=canon, dc=com.  
[Search Root] only appears if the [Retrieve Home  
Directory (Active Directory only)] check box is selected.  
LDAP Match  
Attribute:  
Select [sAMAccountName] or [userPrincipalName]  
from the drop-down list. This enables you to search for  
the user’s Home Directory.  
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Scan to Folder Authentication Settings  
NTLM  
Select this check box to use NTLM as the authentication  
Authentication: method for the Scan to Folder feature, regardless of the  
authentication method you selected for the authentication  
server.  
NTLM  
Enter the domain name to be used for NTLM  
domain name:  
authentication of a share for the Scan to Folder feature.  
IMPORTANT  
If you select the Kerberos protocol for the authentication method, make  
sure that the device clock setting is properly synchronized with the  
configured authentication server and address book server. For more  
information on synchronizing the device clock with the server clock, see  
5.2  
If you select [NTLM] as the authentication method, specify the  
Authentication Settings, Retrieve User E-Mail Address During  
Authentication, Scan to Home Directory Settings, and Scan to Folder  
Authentication Settings.  
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Authentication Settings  
Method:  
NTLM  
Pull Host from  
DNS:  
Select [Yes] to automatically pull the host information  
from the DNS after you click [Create]. Select [No] if you  
want to manually configure the host information. The  
default setting is ‘No’.  
If you select the [Yes] radio button, the first “live”  
domain controller is used as the authentication server  
after you click [Create].  
Host:  
Port:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the DNS name or IP address of the  
authentication server.  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’ and if the [Pull Port from DNS] check box is  
not selected. Enter the connecting port number of the  
authentication server. You can enter a maximum of five  
numbers. The default port number is ‘389’.  
SSL:  
Test:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’ and if the [Pull Port from DNS] check box  
is not selected. Select this check box if you want the  
authentication server to use SSL. If you select this check  
box, the host port number automatically changes to ‘636’.  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’. Select this check box if you want the  
connection to the authentication server to be verified  
before you save the settings. The [Test] check box is  
selected by default.  
Domain Name: Enter the domain name of the authentication server.  
Pull Port from  
DNS:  
This check box is only displayed if Pull Host from DNS  
is set to ‘Yes’. Select the [Pull Port from DNS] check box  
if you want the Port text box to be dynamically populated  
from the DNS.  
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Retrieve User E-Mail Address During Authentication  
Address Book  
Server:  
If you have already configured an address book server  
select the address book server from which your e-mail  
address will be retrieved from the drop-down list.  
Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the  
authentication server. This will create a Home Directory  
Directory only): element in the Preselected Share drop-down list on  
the Scan to Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only)] check box on the  
Create Address Book Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
Search Root:  
Specify the search root for searching the user’s home  
directory via LDAP.  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against Active  
Directory and the domain is, for example, us.canon.com,  
then the search root is dc=us, dc=canon, dc=com.  
[Search Root] only appears if the [Retrieve Home  
Directory (Active Directory only)] check box is selected.  
LDAP Match  
Attribute:  
Select [sAMAccountName] or [userPrincipalName]  
from the drop-down list. This enables you to search for  
the user’s Home Directory.  
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Scan to Folder Authentication Settings  
NTLM  
Select this check box to use NTLM as the authentication  
Authentication: method for the Scan to Folder feature, regardless of the  
authentication method you selected for the authentication  
server.  
NTLM  
Enter the domain name to be used for NTLM  
domain name:  
authentication of a share for the Scan to Folder feature.  
5.3  
If you select [Simple] as the authentication method, specify the  
Authentication Settings, Retrieve User E-Mail Address During  
Authentication, Scan to Home Directory Settings, and Scan to Folder  
Authentication Settings.  
Authentication Settings  
Method:  
Host:  
Simple  
Enter the DNS name or IP address of the authentication  
server.  
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Port:  
SSL:  
Test:  
Enter the connecting port number of the authentication  
server. You can enter a maximum of five numbers. The  
default port number is ‘389’.  
Select this check box if you want the authentication  
server to use SSL. If you select this check box, the host  
port number automatically changes to ‘636’.  
Select this check box if you want the connection to the  
authentication server to be verified before you save the  
settings. The [Test] check box is selected by default.  
Domain Name: Enter the domain name of the authentication server.  
Use Public  
Credentials:  
Select [Yes] to configure the public credentials (Public  
DN and Public Password), or select [No] to use  
anonymous binding.  
Public DN:  
This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. Enter the user’s login Distinguished Name  
to use when performing the first bind of the Simple  
Binding process.  
Public Password: This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. It is used as the password for  
authentication against the address book server. It is an  
optional text box, with no limit on the number of  
characters that can be used.  
LDAP Match  
Attribute:  
Enter the user name’s LDAP attribute to be matched with  
the user name when performing the first bind of the  
Simple Binding process.  
Search Root:  
Enter the root to search for the authenticating user’s  
Domain Name.  
If the directory server is authenticating against  
eDirectory or Domino and the organization is, for  
example, Canon, then the search root is o=canon.  
Retrieve User E-Mail Address During Authentication  
Address Book  
Server:  
If you have already configured an address book  
server, select the address book server from which your  
e-mail address will be retrieved from the drop-down list.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the  
authentication server. This will create a Home Directory  
Directory only): element in the Preselected Share drop-down list on  
the Scan to Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only)] check box on the  
Create Address Book Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
Search Root:  
Specify the search root for searching the user’s home  
directory via LDAP.  
[Search Root] only appears if the [Retrieve Home  
Directory (Active Directory only)] check box is selected.  
LDAP Match  
Attribute:  
Select [sAMAccountName] or [userPrincipalName] from  
the drop-down list. This enables you to search for the  
user’s Home Directory.  
Scan to Folder Authentication Settings  
NTLM  
Select this check box to use NTLM as the authentication  
Authentication: method for the Scan to Folder feature, regardless of the  
authentication method you selected for the authentication  
server.  
NTLM  
Enter the domain name to be used for NTLM  
domain name:  
authentication of a share for the Scan to Folder feature.  
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5.4  
If you select [Anonymous] as the authentication method, specify the  
Anonymous User Information, and Address Book Server for E-Mail  
Lookup.  
Authentication Settings  
Method:  
Anonymous  
Anonymous User Information  
Anonymous  
User Name:  
Enter the user name for anonymous sending. You can  
enter a maximum of 40 characters. Validation cannot  
occur if this text box is blank. The default setting is  
‘anonymous’.  
Anonymous  
User E-Mail:  
This text box is used as the sender’s e-mail address for  
the Scan to Fax and Scan to E-Mail functions. Enter the  
Anonymous user’s e-mail address. You can enter a  
maximum of 64 characters for the first (local) part, and a  
maximum of 255 characters for the domain part. This text  
box is optional.  
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IMPORTANT  
If an anonymous authentication server is configured, the SIGN IN screen  
on the machine is bypassed, and the user is logged on as an anonymous  
user. If more than one Authorized Send function is enabled, the MAIN  
screen on the machine is displayed. If only one Authorized Send function  
is enabled, that function’s screen is displayed.  
If the [Anonymous User E-Mail] text box is blank, the Scan to Fax and  
Scan to E-Mail functions do not work on the machine.  
If only one function is enabled but that function is inaccessible due to  
insufficient data (such as no sender’s e-mail address for the SCAN TO  
EMAIL or SCAN TO FAX screens on the machine), the MAIN screen on  
the machine is displayed with that function’s button disabled and an error  
message.  
NOTE  
Validation of the Anonymous User Name and Anonymous User E-Mail  
occurs when [Create] is clicked. If validation fails, an error message is  
displayed.  
Address Book Server for E-Mail Lookup  
Address Book  
Server:  
Select a configured address book server to use with the  
e-mail lookup feature of the Scan to E-Mail function.  
6. Click [Create].  
If you make a mistake while configuring the authentication server settings, click  
[Reset] to return the settings to their original values.  
To cancel creating the authentication server and return to the Authentication Servers  
screen, click [Cancel].  
A message is displayed informing you that the configuration has been saved, and  
the screen returns to the Authentication Servers screen.  
IMPORTANT  
Click the [Test] check box next to <Host> if you want to test the validity of the IP  
addresses you entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
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3.3 Editing an Authentication Server  
You can edit a previously created authentication server from the Authorized Send  
Configuration screen.  
1. Click [Authentication] select the check box next to the authentication server you  
want to edit click [Edit].  
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2. Edit the settings for the authentication server as necessary click [Update].  
If you make a mistake, click [Reset] to return the settings to their original values.  
To cancel editing the authentication server and return to the Authentication Servers  
screen, click [Cancel].  
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3.4 Deleting an Authentication Server  
You can delete a previously created authentication server from the Authorized Send  
Configuration screen.  
1. Click [Authentication] select the check box next to the authentication server you  
want to delete click [Delete].  
2. Click [OK].  
If you do not want to delete the authentication server, click [Cancel].  
The authentication server is deleted from the list.  
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3.5 Configuring the E-Mail Service Settings  
You can configure the settings for the SMTP server.  
NOTE  
The E-Mail Service Settings must be configured to use the Scan to E-Mail and Scan  
to Fax functions.  
1. Click [E-Mail Service] [General].  
If necessary, see the screen shot in step 5 of "Flow of Configuration Operations," on  
2. Configure the settings as necessary.  
General Settings  
SMTP Server  
Address:  
Enter the IP Address or DNS name of the SMTP server.  
Port:  
Enter the connecting port number of the SMTP server. You can  
enter a maximum of five numbers. The default port number  
is ‘25’.  
Test:  
Select this check box if you want the connection to the SMTP  
server to be verified before you save the settings. The [Test]  
check box is selected by default.  
Enable SMTP  
Select this check box to have the user authenticated on the  
Authentication: SMTP server when using the Scan to E-Mail or Scan to Fax  
function.  
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Use Public  
Credentials:  
Select [Yes] to configure the SMTP public credentials  
(Public User Name, Public Password). If [Yes] is selected, enter  
the user’s SMTP public name and password for SMTP  
authentication. If [No] is selected, the user’s normal login  
credentials are used.  
SMTP Public  
Username:  
If [Yes] is selected for Use Public Credentials, you must enter  
the user name for SMTP authentication.  
SMTP Public  
Password:  
If [Yes] is selected for Use Public Credentials, you must enter  
the password for SMTP authentication.  
3. Click [Save].  
If you make a mistake while configuring the settings, click [Reset] to return the  
settings to their original values.  
A message is displayed informing you that the configuration has been saved.  
IMPORTANT  
Click the [Test] check box if you want to test the validity of the IP address you  
entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
NOTE  
The [Test] check box is selected by default. If you do not want to test the validity  
of the address you entered, click the check box to clear the check mark.  
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3.6 Creating an Address Book Server  
You can create up to 10 address book Servers.  
When you create an address book server, you can either associate it with an  
authentication server, which has been previously created, or you can create a standalone  
address book server with no association to an authentication server.  
IMPORTANT  
You must configure an address book for an authentication server to retrieve an e-mail  
address for the end user when authenticating against the authentication server.  
If you select the Kerberos protocol for the authentication method, make sure that the  
device clock setting is properly synchronized with the configured authentication  
server and address book server. For more information on synchronizing the device  
clock with the server clock, see “Synchronizing the Device and Server Time,” on  
NOTE  
To associate an address book with an authentication server, you must first create an  
authentication server for Authorized Send. For instructions on creating an  
authentication server, see “Creating an Authentication Server,” on p. 49.  
This option may be initially set on this screen, as well as configured and edited on the  
Create Authentication Server screen.  
If you select [None] from the Authentication Server drop-down list when creating an  
address book server, the address book server will not be associated with an  
authentication server and will not interact with any other features of Authorized Send.  
Select [None] if you want to create an address book server that can be configured at a  
later time.  
1. Click [E-Mail Service] [Address Book] [Add] on the Address Book Servers  
screen.  
If necessary, see the screen shots in steps 7 and 8 of "Flow of Configuration  
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2. Specify whether you want to create an address book server with or without an  
association to an authentication server.  
2.1  
If you want to create an address book server with an association to an  
authentication server, select [Kerberos], [NTLM], [Simple], or  
[Anonymous] from the Authentication Server drop-down list under  
<Retrieve User E-Mail Address for the Following Authentication Server>.  
IMPORTANT  
If you select [Kerberos], [NTLM], or [Simple] as the authentication  
server, [Same as Authentication Server] appears as an additional setting  
under <Address Book Settings>. Select [Yes] to create the address book  
with the same credentials as the selected authentication server. If you  
select [No], you must enter the configuration information for the  
authentication method.  
NOTE  
The items in the Authentication Server drop-down list correspond to  
previously registered authentication servers.  
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2.1.1  
If you select a Kerberos or NTLM authentications server, specify  
the Address Book Settings and Scan to Home Directory Settings  
proceed to step 4.  
Address Book Settings  
Same as  
Authentication  
Server:  
Select [Yes] to create the address book with the  
same credentials as the selected authentication  
server. If you select [No], proceed to step 3 and  
enter the configuration information for the  
authentication method.  
NOTE  
Although step 3 shows a standalone address  
book server with no association to an  
authentication server, the configuration  
information is identical to if you were creating  
an address book server with an association to  
an authentication server (except for selecting  
[None] for the authentication server and not  
displaying [Same as Authentication Server]).  
Search Root:  
Depending on your environment, you must enter  
the Base DN (Distinguished Name) of the  
location of the user accounts.  
If the directory server is authenticating against  
Active Directory and the domain is, for  
example, us.canon.com, then the search root is  
dc=us, dc=canon, dc=com.  
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LDAP Match  
Attribute:  
Enter the LDAP Match Attribute to be used for  
e-mail address retrieval. If the [Retrieve Home  
Directory (Active Directory only] check box is  
selected under <Scan to Home Directory  
Settings>, the value entered here is also used for  
Home Directory retrieval.  
An example for Active Directory is  
‘sAMAccountName’ or ‘userPrincipalName’.  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the  
user’s e-mail address.  
An example for Active Directory is ‘mail’.  
Select [10], [25], [50], [75], or [100] from the  
Maximum  
Search Results: drop-down list for the maximum number of  
search results that you want displayed on the  
ADDRESS BOOK screen of the machine. The  
default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently  
Directory  
(Active  
logged on user’s home directory information  
from the address book server with the LDAP  
Directory only): attribute of “Home Directory.” This will create a  
Home Directory element in the Preselected  
Share drop-down list on the Scan to Folder  
Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve  
Home Directory (Active Directory only]  
check box on the Create Authentication Server  
screen is also selected, the authentication  
server is checked first for the Home Directory.  
If no Home Directory is found on the  
authentication server, then the address book  
server is searched.  
IMPORTANT  
If you select the Kerberos protocol for the authentication method,  
make sure that the device clock setting is properly synchronized  
with the configured authentication server and address book  
server. For more information on synchronizing the device clock  
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2.1.2  
If you select a Simple authentication server, specify the Address  
Book Settings and Scan to Home Directory Settings proceed to  
step 4.  
Address Book Settings  
Same as  
Authentication  
Server:  
Select [Yes] to create the address book with the  
same credentials as the selected authentication  
server. If you select [No], proceed to step 3 and  
enter the configuration information for the  
authentication method.  
NOTE  
Although step 3 shows a standalone address  
book server with no association to an  
authentication server, the configuration  
information is identical to if you were creating  
an address book server with an association to  
an authentication server (except for selecting  
[None] for the authentication server and not  
displaying [Same as Authentication Server]).  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the  
user’s e-mail address.  
An example for Active Directory is ‘mail’.  
Select [10], [25], [50], [75], or [100] from the  
Maximum  
Search Results: drop-down list for the maximum number of  
search results that you want displayed on the  
ADDRESS BOOK screen of the machine. The  
default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently  
Directory  
(Active  
logged on user’s home directory information  
from the address book server with the LDAP  
Directory only): attribute of “Home Directory.” This will create a  
Home Directory element in the Preselected  
Share drop-down list on the Scan to Folder  
Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve  
Home Directory (Active Directory only]  
check box on the Create Authentication Server  
screen is also selected, the authentication  
server is checked first for the Home Directory.  
If no Home Directory is found on the  
authentication server, then the address book  
server is searched.  
2.1.3  
If you select an Anonymous authentication server, proceed to  
step 3 and enter the configuration information for the  
authentication method.  
NOTE  
Although step 3 shows a standalone address book server with no  
association to an authentication server, the configuration  
information is identical to if you were creating an address book  
server with an association to an authentication server (except for  
selecting [None] for the authentication server and not displaying  
[Same as Authentication Server]).  
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2.2  
If you want to create a standalone address book server with no association to  
an authentication server, select [None] from the Authentication Server drop-  
down list under <Retrieve User E-Mail Address for the Following  
Authentication Server>.  
NOTE  
The items in the Authentication Server drop-down list correspond to  
previously registered authentication servers.  
If you select [None] from the Authentication Server drop-down list, the  
address book server you create will not be associated with an  
authentication server and will not interact with any other features of  
Authorized Send. Select [None] if you want to create an address book  
server that can be configured at a later time.  
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3. Select the authentication method from the Method drop-down list.  
[Kerberos]:  
[NTLM]:  
[Simple]:  
The machine communicates directly to Active Directory.  
The machine communicates directly to Active Directory.  
Necessary, if you use Domino or eDirectory for authentication.  
[Anonymous]: Authorized Send will not use any user login credentials to search  
the address book for e-mail addresses.  
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3.1  
If you select [Kerberos] as the authentication method, specify the Address  
Book Settings and Scan to Home Directory Settings.  
Address Book Settings  
Method:  
Kerberos  
Pull Host from  
DNS:  
Select [Yes] to automatically pull the host information  
from the DNS after you click [Create]. Select [No] if you  
want to manually configure the host information. The  
default setting is ‘No’.  
If you select the [Yes] radio button, the first “live”  
domain controller is used as the address book server after  
you click [Create].  
Host:  
Port:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the DNS name or IP address of the  
address book server.  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’ and if the [Pull Port from DNS] check box is  
not selected. Enter the connecting port number of the  
address book server. You can enter a maximum of five  
numbers. The default port number is ‘389’.  
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SSL:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’ and if the [Pull Port from DNS] check box  
is not selected. Select this check box if you want the  
address book server to use SSL. If you select this check  
box, the host port number automatically changes to ‘636’.  
Test:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’. Select this check box if you want the  
connection to the address book server to be verified  
before you save the settings. The [Test] check box is  
selected by default.  
Hostname:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the host name of the address book  
server.  
Domain Name: Enter the domain name of the address book server.  
Pull Port from  
DNS:  
This check box is only displayed if Pull Host from DNS  
is set to ‘Yes’. Select the [Pull Port from DNS] check box  
if you want the Port text box to be dynamically populated  
from the DNS.  
Use Public  
Credentials:  
Select [Yes] to use the public credentials (Public User  
Name and Public Password) configured by the System  
Administrator. Select [No] to use Anonymous binding.  
Public User:  
Name:  
This text box is only displayed if Use Public Credentials  
is  
set to ‘Yes’. It is used as the user name for authentication  
against the address book server. It is a required text box,  
with no limit on the number of characters that can be  
used.  
Public Password: This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. It is used as the password for  
authentication against the address book server. It is an  
optional text box, with no limit on the number of  
characters that can be used.  
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Search Root:  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against Active  
Directory and the domain is, for example, us.canon.com,  
then the search root is dc=us, dc=canon, dc=com.  
LDAP Match  
Attribute:  
Enter the LDAP Match Attribute to be used for e-mail  
address retrieval. If the [Retrieve Home Directory (Active  
Directory only] check box is selected under <Scan to  
Home Directory Settings>, the value entered here is also  
used for Home Directory retrieval.  
An example for Active Directory is ‘sAMAccountName’  
or ‘userPrincipalName’.  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the user’s e-mail  
address.  
An example for Active Directory is ‘mail’.  
Maximum  
Select [10], [25], [50], [75], or [100] from the drop-down  
Search Results: list for the maximum number of search results that you  
want displayed on the ADDRESS BOOK screen of the  
machine. The default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the address  
book server with the LDAP attribute of “Home  
Directory only): Directory.” This will create a Home Directory element  
in the Preselected Share drop-down list on the Scan to  
Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only] check box on the  
Create Authentication Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
IMPORTANT  
If you select the Kerberos protocol for the authentication method, make  
sure that the device clock setting is properly synchronized with the  
configured authentication server and address book server. For more  
information on synchronizing the device clock with the server clock, see  
Click the [Test] check box if you want to test the validity of the IP  
addresses you entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
NOTE  
The [Test] check box is selected by default. If you do not want to test the  
validity of the addresses you entered, click the check box to clear the  
check mark.  
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3.2  
If you select [NTLM] as the authentication method, specify the Address  
Book Settings and Scan to Home Directory Settings.  
Address Book Settings  
Method:  
NTLM  
Pull Host from  
DNS:  
Select [Yes] to automatically pull the host information  
from the DNS after you click [Create]. Select [No] if you  
want to manually configure the host information. The  
default setting is ‘No’.  
If you select the [Yes] radio button, the first “live”  
domain controller is used as the address book server after  
you click [Create].  
Host:  
Port:  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the DNS name or IP address of the  
address book server.  
This text box is only displayed if Pull Host from DNS is  
set to ‘No’ and if the [Pull Port from DNS] check box is  
not selected. Enter the connecting port number of the  
address book server. You can enter a maximum of five  
numbers. The default port number is ‘389’.  
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SSL:  
Test:  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’ and if the [Pull Port from DNS] check box  
is not selected. Select this check box if you want the  
address book server to use SSL. If you select this check  
box, the host port number automatically changes to ‘636’.  
This check box is only displayed if Pull Host from DNS  
is set to ‘No’. Select this check box if you want the  
connection to the address book server to be verified  
before you save the settings. The [Test] check box is  
selected by default.  
Domain Name: This text box is only displayed if Pull Host from DNS is  
set to ‘No’. Enter the domain name of the address book  
server.  
Pull Port from  
DNS:  
This check box is only displayed if Pull Host from DNS  
is set to ‘Yes’. Select the [Pull Port from DNS] check box  
if you want the Port text box to be dynamically populated  
from the DNS.  
Use Public  
Credentials:  
Select [Yes] to use the public credentials (Public User  
Name and Public Password) configured by the System  
Administrator. Select [No] to use Anonymous binding.  
Public User:  
Name:  
This text box is only displayed if Use Public Credentials  
is  
set to ‘Yes’. It is used as the user name for authentication  
against the address book server. It is a required text box,  
with no limit on the number of characters that can be  
used.  
Public Password: This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. It is used as the password for  
authentication against the address book server. It is an  
optional text box, with no limit on the number of  
characters that can be used.  
Search Root:  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against Active  
Directory and the domain is, for example, us.canon.com,  
then the search root is dc=us, dc=canon, dc=com.  
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LDAP Match  
Attribute:  
Enter the LDAP Match Attribute to be used for e-mail  
address retrieval. If the [Retrieve Home Directory (Active  
Directory only] check box is selected under <Scan to  
Home Directory Settings>, the value entered here is also  
used for Home Directory retrieval.  
An example for Active Directory is ‘sAMAccountName’  
or ‘userPrincipalName’.  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the user’s e-mail  
address.  
An example for Active Directory is ‘mail’.  
Maximum  
Select [10], [25], [50], [75], or [100] from the drop-down  
Search Results: list for the maximum number of search results that you  
want displayed on the ADDRESS BOOK screen of the  
machine. The default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the address  
book server with the LDAP attribute of “Home  
Directory only): Directory.” This will create a Home Directory element  
in the Preselected Share drop-down list on the Scan to  
Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only] check box on the  
Create Authentication Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
IMPORTANT  
Click the [Test] check box if you want to test the validity of the IP  
addresses you entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
NOTE  
The [Test] check box is selected by default. If you do not want to test the  
validity of the addresses you entered, click the check box to clear the  
check mark.  
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3.3  
If you select [Simple] as the authentication method, specify the Address  
Book Settings and Scan to Home Directory Settings.  
Address Book Settings  
Method:  
Host:  
Simple  
Enter the DNS name or IP address of the address book  
server.  
Port:  
SSL:  
Test:  
Enter the connecting port number of the address book  
server. You can enter a maximum of five numbers. The  
default port number is ‘389’.  
Select this check box if you want the address book server  
to use SSL. If you select this check box, the host port  
number automatically changes to ‘636’.  
Select this check box if you want the connection to the  
address book server to be verified before you save the  
settings. The [Test] check box is selected by default.  
Domain Name: Enter the domain name of the address book server.  
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Use Public  
Credentials:  
Select [Yes] to configure the public credentials (Public  
DN and Public Password), or select [No] to use  
anonymous binding.  
Public DN:  
This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. Enter the user’s login Distinguished Name  
to use when performing the first bind of the Simple  
Binding process.  
Public Password: This text box is only displayed if Use Public Credentials  
is set to ‘Yes’. It is used as the password for  
authentication against the address book server. It is an  
optional text box, with no limit on the number of  
characters that can be used.  
Search Root:  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against  
eDirectory or Domino and the organization is, for  
example, Canon, then the search root is o=canon.  
LDAP Match  
Attribute:  
Enter the LDAP Match Attribute to be used for e-mail  
address retrieval. If the [Retrieve Home Directory (Active  
Directory only] check box is selected under <Scan to  
Home Directory Settings>, the value entered here is also  
used for Home Directory retrieval.  
An example for eDirectory and Domino is ‘uid’.  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the user’s e-mail  
address.  
An example for eDirectory and Domino is ‘mail’.  
Maximum  
Select [10], [25], [50], [75], or [100] from the drop-down  
Search Results: list for the maximum number of search results that you  
want displayed on the ADDRESS BOOK screen of the  
machine. The default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the address  
book server with the LDAP attribute of “Home  
Directory only): Directory.” This will create a Home Directory element  
in the Preselected Share drop-down list on the Scan to  
Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only] check box on the  
Create Authentication Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
IMPORTANT  
Click the [Test] check box if you want to test the validity of the IP  
addresses you entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
NOTE  
The [Test] check box is selected by default. If you do not want to test the  
validity of the addresses you entered, click the check box to clear the  
check mark.  
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3.4  
If you select [Anonymous] as the authentication method, specify the  
Address Book Settings and Scan to Home Directory Settings.  
Address Book Settings  
Method:  
Host:  
Anonymous  
Enter the DNS name or IP address of the address book  
server.  
Port:  
SSL:  
Test:  
Enter the connecting port number of the address book  
server. You can enter a maximum of five numbers. The  
default port number is ‘389’.  
Select this check box if you want the address book server  
to use SSL. If you select this check box, the host port  
number automatically changes to ‘636’.  
Select this check box if you want the connection to the  
address book server to be verified before you save the  
settings. The [Test] check box is selected by default.  
Domain Name: Enter the domain name of the address book server.  
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Search Root:  
Depending on your environment, you must enter the Base  
DN (Distinguished Name) of the location of the user  
accounts.  
If the directory server is authenticating against Active  
Directory and the domain is, for example, us.canon.com,  
then the search root is dc=us, dc=canon, dc=com.  
If the directory server is authenticating against  
eDirectory or Domino and the organization is, for  
example, Canon, then the search root is o=canon.  
LDAP Match  
Attribute:  
Enter the LDAP Match Attribute to be used for e-mail  
address retrieval. If the [Retrieve Home Directory (Active  
Directory only] check box is selected under <Scan to  
Home Directory Settings>, the value entered here is also  
used for Home Directory retrieval.  
An example for Active Directory is ‘sAMAccountName’  
or ‘userPrincipalName’.  
An example for eDirectory and Domino is ‘uid’.  
LDAP Email  
Attribute:  
Enter the e-mail LDAP attribute to pull the user’s e-mail  
address.  
An example for Active Directory, eDirectory, and  
Domino is ‘mail’.  
Maximum  
Select [10], [25], [50], [75], or [100] from the drop-down  
Search Results: list for the maximum number of search results that you  
want displayed on the ADDRESS BOOK screen of the  
machine. The default setting is ‘25’.  
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Scan to Home Directory Settings  
Retrieve Home Select this check box to obtain the currently logged on  
Directory  
(Active  
user’s home directory information from the address  
book server with the LDAP attribute of “Home  
Directory only): Directory.” This will create a Home Directory element  
in the Preselected Share drop-down list on the Scan to  
Folder Preset Shares configuration screen.  
IMPORTANT  
If this check box is selected, and the [Retrieve Home  
Directory (Active Directory only] check box on the  
Create Authentication Server screen is also selected, the  
authentication server is checked first for the Home  
Directory. If no Home Directory is found on the  
authentication server, then the address book server is  
searched.  
IMPORTANT  
Click the [Test] check box if you want to test the validity of the IP  
addresses you entered before saving.  
If validation fails, an error message will be displayed. Enter the correct  
information click [Save].  
NOTE  
The [Test] check box is selected by default. If you do not want to test the  
validity of the addresses you entered, click the check box to clear the  
check mark.  
4. Click [Create].  
If you make a mistake while configuring the address book server settings, click  
[Reset] to return the settings to their original values.  
To cancel creating the address book server and return to the Address Book  
Servers screen, click [Cancel].  
The address book server is created and added to the address book servers list on  
the Address Book Servers screen.  
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3.7 Editing an Address Book Server  
You can edit a previously created address book server from the Address Book Servers  
configuration screen.  
1. Click [E-Mail Service] [Address Book] select the check box next to the  
address book server you want to edit click [Edit].  
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2. Edit the settings for the address book server as necessary click [Update].  
If you make a mistake while editing the address book server settings, click [Reset]  
to return the settings to their original values.  
To cancel editing the address book server and return to the Address Book Servers  
screen, click [Cancel].  
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3.8 Deleting an Address Book Server  
You can delete a previously created address book server from the Address Book  
Servers configuration screen.  
1. Click [E-Mail Service] [Address Book] select the check box next to the  
address book server you want to delete click [Delete].  
2. Click [OK].  
If you do not want to delete the address book server, click [Cancel].  
The address book server is deleted from the list.  
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3.9 Configuring Scan to E-Mail Settings  
You can enable the Scan to E-Mail function, restrict user access to the [Address Book]  
key and [To], [Subject], [Body], and [File Name] text boxes on the SCAN TO EMAIL  
screen on the machine, as well as enable E-mail CC to self.  
1. Click [Scan to E-Mail].  
If necessary, see the screen shot in step 10 of “Flow of Configuration Operations,”  
on p. 35.  
2. Click the [Enable Scan to E-mail] check box.  
If you want to disable the Scan to E-Mail function, click the [Enable Scan to  
E-mail] check box to clear the check mark.  
NOTE  
You can only disable the Scan to E-Mail function if there is at least one other  
Authorized Send function enabled.  
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3. Configure the settings under <Access Controls>.  
Access Controls  
E-mail to self only:  
Select this check box if you want to restrict users to only  
send e-mail messages to themselves, and to automatically  
disable the [Address Book] key and the [To] text box on  
the SCAN TO EMAIL screen on the machine.  
Disabled Column  
Address Book:  
Select this check box if you want to restrict user access to  
the [Address Book] key on the SCAN TO EMAIL screen  
on the machine. If you select this check box, the [Address  
Book] key is not displayed on the SCAN TO EMAIL  
screen. The user can manually specify an e-mail address,  
but cannot select an address from the address book.  
To:  
Select this check box if you want to prevent the user from  
manually entering an e-mail address. If you select this  
check box, the [To] text box on the SCAN TO EMAIL  
screen on the machine is grayed out. The user can select an  
e-mail address from the address book, but cannot manually  
specify an address.  
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Self  
This check box is only displayed when the [E-mail to self  
only] check box is not selected. When the [Self] check box  
is selected, the e-mail address of the user logged on to  
Authorized Send is displayed in the [To] text box on the  
SCAN TO EMAIL Screen.  
Subject:  
Required:  
Body:  
Select this check box to disable the [Subject] text box on  
the SCAN TO EMAIL screen.  
Select this check box if you require the user to enter a  
subject for their e-mail messages.  
Select this check box to disable the [Body] text box on the  
SCAN TO EMAIL screen.  
File Name:  
Select this check box to disable the [File Name] text box on  
the SCAN TO EMAIL screen.  
Default Value Column  
To:  
Enter the default e-mail address to be displayed in the [To]  
text box on the SCAN TO EMAIL screen.  
Subject:  
Body:  
Enter a default subject to be displayed in the [Subject] text  
box on the SCAN TO EMAIL screen.  
Enter a default e-mail message to be displayed in the  
[Body] text box on the SCAN TO EMAIL screen.  
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4. If necessary, click the [E-mail CC to self] check box click [Save].  
If you select [E-mail CC to self], a copy of each e-mail message sent via SCAN TO  
EMAIL will be sent to the currently logged on user’s e-mail address.  
IMPORTANT  
You must select the [Self] check box next to the [To] text box if you selected to  
disable the [Address Book] and [To] check boxes under <Disabled> at the same  
time, and the default value for the [To] text box is blank.  
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3.10 Configuring Scan to Fax Settings  
You can enable the Scan to Fax function and configure the General Settings.  
1. Click [Scan to Fax].  
If necessary, see the screen shot in step 12 of “Flow of Configuration Operations,”  
on p. 35.  
2. Click the [Enable Scan to Fax] check box.  
If you want to disable the Scan to Fax function, click the [Enable Scan to Fax]  
check box to clear the check mark.  
NOTE  
The Scan to Fax function is disabled by default.  
You can only disable the Scan to Fax function if there is at least one other  
Authorized Send function enabled.  
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3. Specify the General Settings click [Save].  
General Settings  
Fax Recipient Template: Enter the appropriate template configuration.  
For example, if you enter  
${FAXNUMBER}@faxserver.company.com as the  
string, and the fax number entered by the user (for  
example, ‘1234567’) when sending from the Scan to Fax  
screen, Authorized Send sends an e-mail message to the  
SMTP server with “1234567@faxserver.company.com”  
in the “To:” text box.  
Append:  
Clicking [Append] appends a dynamic variable (set in the  
Append drop-down list) to the string in the Fax Recipient  
Template. This is unnecessary if the string is entered  
manually in the [Fax Recipient Template] text box.  
Append drop-down:  
Selecting [Fax Number] in conjunction with pressing  
[Append] adds the fax number variable  
‘${FAXNUMBER}’ to the string in the [Fax Recipient  
Template] text box.  
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NOTE  
The user does not see the template. The user only has to enter the fax number(s)  
on the Authorized Send SCAN TO FAX screen on the machine.  
If you upgrade Authorized Send from version 3.x to 4.0 or later, the fax template  
is automatically updated to the current format, which would include:  
'${FAXNUMBER}' as the prefix to what was configured in version 3.x.  
For example, if the Domain text box on the Scan to Fax screen of the Authorized  
Send Configuration servlet was configured with “auth.send.com” in Authorized  
Send v3.x, when upgrading to Authorized Send v4.0 or later, the Fax Recipient  
Template text box on the Scan to Fax screen of the Authorized Send  
Configuration servlet is configured with ‘${FAXNUMBER}@auth.send.com’.  
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3.11 Configuring Scan to Folder Settings  
You can enable the Scan to Folder function and configure the Access Controls and  
General Settings.  
1. Click [Scan to Folder] [General].  
If necessary, see the screen shot in step 14 of “Flow of Configuration Operations,”  
on p. 35.  
2. Select the [Enable Scan to Folder] check box.  
If you want to disable the Scan to Folder function, click the [Enable Scan to Folder]  
check box to clear the check mark.  
NOTE  
You can only disable the Scan to Folder function if there is at least one other  
Authorized Send function enabled.  
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3. Configure the settings under <Access Controls>.  
Access Controls  
Scan to Home  
Select this check box if you want to automatically disable  
Directory/Preselected the [Preset Share], [File Server/Path], and [Browse] check  
Share only:  
boxes with one click.  
Disabled Column  
Preset Share:  
Select this check box if you want to prevent the user from  
selecting a preset share from the Preset Share drop-down  
list on the SCAN TO FOLDER screen. If you select this  
check box, the Preset Share drop-down list is grayed out.  
File Server/Path:  
Browse:  
Select this check box if you want to disable the [File  
Server] and [File Path] text boxes on the SCAN TO  
FOLDER screen. If you select this check box, the [File  
Server] and [File Path] text boxes are grayed out.  
Select this check box if you want to disable the [Browse]  
button on the SCAN TO FOLDER screen. If you select this  
check box, the [Browse] button does not appear on the  
SCAN TO FOLDER screen.  
File Name:  
Select this check box if you want to prevent the user from  
using the [File Name] text box on the SCAN TO FOLDER  
screen. If you select this check box, the [File Name] text  
box is grayed out.  
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4. Specify the General Settings click [Save].  
General Settings  
WINS Server IP:  
Test:  
Enter the IP address of the NetBIOS name server.  
Select this check box if you want the connection to the  
WINS server to be verified before you save the settings.  
The [Test] check box is selected by default.  
Enable Dynamic  
Folder Creation:  
Select this check box to automatically create any folders in  
the share path that may not exist when a user scans a  
document.  
Only for Preset  
Shares:  
Select this check box to enable dynamic folder creation  
for preset shares created only by a System Administrator. If  
a user enters a share path manually that does not exist, the  
share is not dynamically created when a user scans a  
document.  
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3.12 Creating a Preset Share  
You can create any number of preset shares.  
1. Click [Scan to Folder] [Preset Shares].  
If necessary, see the screen shot in step 16 of “Flow of Configuration Operations,”  
on p. 35.  
2. Click [Add].  
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If you want to specify your home directory as a preselected share that will  
automatically appear in the Preset Share drop-down list on the SCAN TO FOLDER  
screen, select [Home Directory (if exists)] from the Preselected Share drop-down  
list click [Save].  
NOTE  
If you do not have a Home Directory, or if you do not select [Home Directory (if  
exists)] from the Preselected Share drop-down list, no share will appear on the  
SCAN TO FOLDER screen.  
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3. Specify the Share Name settings click [Create].  
Create Share Name  
Share Name:  
Enter a name for the preset share. The Share Name is  
case-sensitive. You can enter a maximum of 31 characters.  
Enter the DNS name or IP Address to send documents.  
Enter the path of the folder to send documents.  
File Server:  
File Path:  
Append:  
Click [Append] to add a user’s name to the string in the [File Path]  
text box.  
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3.13 Editing a Preset Share  
You can edit a previously created preset share from the Scan to Folder configuration  
screen.  
1. Click [Scan to Folder] [Preset Shares] select the check box next to the preset  
share you want to edit click [Edit].  
2. Edit the settings for the preset share as necessary click [Update].  
If you make a mistake, click [Reset] to return the settings to their original values.  
To cancel editing the preset share and return to the Scan to Folder configuration  
screen, click [Cancel].  
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3.14 Deleting a Preset Share  
You can delete a previously created preset share from the Scan to Folder configuration  
screen.  
1. Click [Scan to Folder] [Preset Shares] select the check box next to the preset  
share you want to delete click [Delete].  
2. Click [OK] on the confirmation dialog box.  
If you do not want to delete the preset share, click [Cancel].  
The preset share is deleted from the list.  
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3.15 Configuring Scan Settings  
You can configure the Default File Type Settings and Default Scan Settings For File  
Types. This causes the default scan settings to automatically change based on the file  
type that is selected.  
1. Click [Scan Settings].  
If necessary, see the screen shot in step 18 of “Flow of Configuration Operations,”  
on p. 35.  
2. Specify the Default File Type Settings.  
Default File Type Settings  
Default File Type Selected: If want to change the default file type, select a file  
type from the drop-down list. The default Default File  
Type Selected is ‘PDF’.  
Disabled:  
Select this check box if you want to disable and gray  
out the File Type drop-down list on the SCAN  
SETTINGS screen.  
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3. Configure the settings under <Default Scan Settings for File Types> click  
[Save].  
Default Scan Settings for File Types  
Scan Settings for File Type: Select [PDF], [PDF(Compct)], [PDF(OCR)], [TIFF],  
[TIFF(Single)], or [JPEG] from the drop-down list.  
This file type in conjunction with the specific scan  
settings that you select and save, are displayed as the  
new default settings for that file type on the SCAN  
SETTINGS screen. The default Scan Settings for File  
Type is ‘PDF’.  
Disabled Column  
By default, each check box in this column is not  
selected unless a particular default scan setting, which  
is based on the file type selected from the Scan  
Settings for File Type drop-down list, requires it to be  
disabled and grayed out.  
Paper Size:  
Resolution:  
Select this check box to disable and gray out the  
Paper Size drop-down list on the SCAN SETTINGS  
screen.  
Select this check box to disable and gray out the  
Resolution drop-down list on the SCAN SETTINGS  
screen.  
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Brightness:  
Select this check box to disable and gray out the  
Brightness scroll bar on the SCAN SETTINGS  
screen.  
PDF Encryption:  
Select this check box to hide the PDF Encryption icon  
on the SCAN SETTINGS screen.  
NOTE  
The PDF Encryption check box only appears on  
machines that support PDF encryption.  
Image Mode:  
Color Mode:  
Sided:  
Select this check box to disable and gray out the  
Image Mode drop-down list on the SCAN  
SETTINGS screen.  
Select this check box to disable and gray out the  
Color Mode drop-down list on the SCAN SETTINGS  
screen.  
Select this check box to disable and gray out the  
Document check box on the SCAN SETTINGS  
screen.  
Settings Column  
Paper Size:  
By default, some settings are automatically selected  
and grayed out, based on the file type selected from  
the Scan Settings for File Type drop-down list.  
Select [Auto], [Letter], [Legal], or [11x17] from the  
drop-down list to correspond with the file type that  
you selected from the Scan Settings for File Type  
drop-down list. The default Paper Size is ‘Auto’.  
NOTE  
Select [Letter] if you want to scan in a portrait  
orientation.  
If you select [Letter] for scanning in a landscape  
orientation, the scanned image is truncated.  
Select [Auto] if you want to scan a letter-size  
document in a landscape orientation.  
If [Auto] is selected, scanning originals with  
different sizes or with different orientations may  
produce unexpected results.  
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Resolution:  
Select [200x200], [300x300], or [600x600] from the  
drop-down list to correspond with the file type that  
you selected from the Scan Settings for File Type  
drop-down list. The default Resolution depends on  
the file type that you selected.  
NOTE  
If your machine does not support a particular  
resolution, that resolution is not displayed.  
Authorized Send Version 4.0 and lower versions  
have a ‘DPI is user Configurable’ setting on the  
Options screen in the Configuration servlet. This  
allows the System Administrator to enable or  
disable the resolution on the SCAN SETTINGS  
screen for the end user. However, this setting has  
been removed from Authorized Send Version 4.1,  
since the resolution enable or disable state is now  
configured on the Scan Settings screen in the  
Configuration servlet.  
If the [DPI is user Configurable] check box was not  
selected and an upgrade to Authorized Send  
Version 4.1 is performed, the resolution is disabled  
for all file types.  
Brightness:  
Select [Auto], [10%], [20%], [30%], [40%], [50%],  
[60%], [70%], [80%], [90%], or [100%] from the  
drop-down list to correspond with the file type that  
you selected from the Scan Settings for File Type  
drop-down list. The default Brightness is ‘Auto’.  
PDF Encryption:  
Image Mode:  
The default setting is for the PDF Encryption icon to  
appear on the SCAN SETTINGS screen. PDF  
encryption is available only for PDF, PDF(Compct),  
and PDF(OCR) file types.  
Select [Text], [Text/Photo], or [Photo] from the  
drop-down list to correspond with the file type that  
you selected from the Scan Settings for File Type  
drop-down list. The default Image Mode is ‘Text’.  
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Color Mode:  
Select [Auto], [Full Color], or [Black] from the  
drop-down list to correspond with the file type that  
you selected from the Scan Settings for File Type  
drop-down list. The default Color Mode depends on  
the file type that you selected.  
NOTE  
If your machine is black-and-white only, [Black] is  
automatically selected and the Color Mode  
drop-down list is disabled and grayed out.  
The Color Mode selections that are available  
depend on the file type that you selected from the  
Scan Settings for File Type drop-down list.  
PDF:  
[Auto], [Full Color], and [Black]  
PDF(Compct): [Full Color]  
PDF(OCR):  
TIFF:  
[Auto], [Full Color], and [Black]  
[Black]  
TIFF(Single): [Black]  
JPEG:  
[Full Color]  
Sided:  
NOTE  
Select [1-Sided] or [2-Sided] from this drop-down list  
to correspond with the file type that you selected from  
the Scan Settings for File Type drop-down list. The  
default Sided is ‘1 Sided’.  
The table below displays the default scan settings for each file type that  
automatically appears on the SCAN SETTINGS screen on the machine, unless  
they are changed and saved by the System Administrator.  
PDF  
Encrypt.  
Paper  
Size  
Auto  
Img.  
Mode  
Color  
Mode  
File Type  
PDF  
Res.  
Bright.  
Sided  
1 Sided  
1 Sided  
1 Sided  
1 Sided  
200x200  
Auto  
Available  
Text  
Text  
Text  
Text  
Auto  
Full  
PDF(Compct) Auto  
300x300*1 Auto  
Available  
Color*2  
Auto  
PDF(OCR)  
TIFF  
Auto  
Auto  
200x200  
200x200  
Auto  
Auto  
Available  
Not  
Available  
Black*2  
Not  
Available  
Not  
TIFF(Single)  
JPEG  
Auto  
Auto  
200x200  
200x200  
Auto  
Auto  
Text  
Text  
Black*2  
1 Sided  
1 Sided  
Full  
Available  
Color*2  
*1 The Resolution Mode drop-down list is disabled.  
*2 The Color Mode drop-down list is disabled.  
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3.16 Configuring Optional Settings  
You can configure the timeout settings, decide whether to populate the User Name text  
box on the Authorized Send SIGN IN screen, enable USB keyboard input, and rename  
the tab of the Authorized Send application on the machine.  
IMPORTANT  
You can use third-party USB keyboards with Authorized Send. However, only the  
Cherry G84 keyboard has been tested with this application.  
1. Click [Options].  
If necessary, see the screen shot in step 20 of “Flow of Configuration Operations,”  
on p. 35.  
2. Specify the settings on the Options screen as necessary click [Save].  
Options  
Populate User Name  
from Login Application:  
Select this check box to have the [User Name]  
text box on the Authorized Send SIGN IN screen  
automatically populated with the user’s name from  
the machine’s login application (if used). If no login  
application is used, the user must enter their log on  
name manually.  
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Enable USB Keyboard  
input:  
Select this check box to enable your machine to  
utilize an attached USB keyboard. If this check box is  
not selected, your machine cannot utilize an attached  
USB keyboard and automatically uses the MEAP  
virtual keyboard instead. If you select the [Enable  
USB Keyboard input] check box, the [Only Use  
Cherry G84 Keyboard] check box is selected  
automatically. The [Enable USB Keyboard input]  
check box is not selected by default.  
NOTE  
If a USB keyboard is attached to or detached from  
the machine after Authorized Send has been  
installed and started, the machine must be restarted.  
imageRUNNERs 3225/3230/3235/3245 have a  
setting to enable or disable the MEAP driver for  
USB input. This setting must be turned on to use the  
USB keyboard with Authorized Send. To turn this  
setting on, go to the machine’s control panel, press  
(Additional Functions) [System Settings] ➞  
[USB Settings] [Use MEAP Driver for USB  
Input Device] select [On].  
If the [Enable USB Keyboard input] check box is  
selected and the machine is restarted, you will only  
be able to use an attached USB keyboard to input  
text. If no USB keyboard is attached, you have no  
way to input text into Authorized Send since the  
MEAP virtual keyboard is not displayed.  
The machine must be restarted each time you select  
or clear the [Enable USB Keyboard input] check  
box for the change to take effect.  
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Only Use Cherry G84  
Keyboard:  
Select this check box if you want to only use the  
Cherry G84 keyboard. By default, this check box is  
selected.  
NOTE  
The [Only Use Cherry G84 Keyboard] check box is  
displayed only if the [Enable USB Keyboard input]  
check box is selected.  
If a Cherry G84 keyboard and another HID are  
connected to your machine at the same time, only  
the Cherry G84 keyboard is functional for  
Authorized Send.  
If the [Only Use Cherry G84 Keyboard] check box  
is not selected and a non-keyboard HID is the only  
device connected to your machine, you have no way  
to input text into Authorized Send since the MEAP  
virtual keyboard is not displayed.  
If the [Only Use Cherry G84 Keyboard] check box  
is not selected and the [Enable USB Keyboard  
input] check box is selected, any USB keyboard can  
be used to input text, but only the Cherry G84  
keyboard is supported. In this case, to avoid any  
incompatibility issues between MEAP installed  
applications and HID card readers, or other HIDs, it  
is recommended that you select the [Only Use  
Cherry G84 Keyboard] check box.  
The machine must be restarted each time you select  
or clear the [Only Use Cherry G84 Keyboard] check  
box for the change to take effect.  
Configuration Session  
Timeout (min):  
Enter the time in minutes until the Authorized Send  
Configuration servlet session times out. You can set  
the timeout period between ‘1’ and ‘60’ minutes. The  
default setting is ‘5’ minutes.  
Network Socket  
Timeout (seconds):  
Enter the time in seconds until the connection to the  
authentication server and address book server times  
out. You can set the timeout period between ‘1’ and  
‘30’ seconds. The default setting is ‘5’ minutes.  
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Application Display Name Enter the application display name. You can enter a  
(up to 20 characters):  
maximum of 20 characters. Valid characters are the  
printable ASCII characters and the carriage return.  
The default setting is ‘Authorized Send’.  
If the application display name is changed, restart the  
machine for the change to take effect. If you want to  
return to the default setting, leave this text box blank.  
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3.17 Configuring Log Settings  
You can enable the Log function and view or delete the current log file.  
1. Click [Logs].  
If necessary, see the screen shot in step 22 of “Flow of Configuration Operations,”  
on p. 35.  
2. Click the [Enable Logging] check box.  
When the [Enable Logging] check box is selected, Authorized Send will log debug  
and error messages up to a maximum file size of 1 MB (1,024 KB).  
There are can be two log files, each with a maximum file size of 512 KB.  
Current Log:  
History Log:  
Contains the most recent logging information. Once the Current  
Log reaches the maximum file size, it replaces the History Log (if  
it exists), or it creates a new History Log. The Current Log is then  
cleared to 0 KB.  
Contains the contents of the last Current Log that reached the  
maximum file size. The History Log does not exist until the  
Current Log reaches its maximum size and resets itself.  
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3. Select the severity level from the Severity Level drop-down list.  
The table below shows the supported levels of increasing severity and their  
respective numeric codes.  
Severity Level  
Emergency  
Alert  
Critical  
Error  
Warning  
Notice  
Info  
Numeric Code  
0
1
2
3
4
5
6
7
Debug  
When you select a severity from the drop-down list, that severity and all severities  
with a lower numeric value are logged.  
The default setting is ‘Debug’. If [Debug] is selected, all severities are logged.  
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4. Select the [Enable Syslog] check box.  
If you select the [Enable Syslog] check box, at least one syslog server must be  
configured.  
Authorized Send supports only the user-level messages (Numeric Code = 1) and  
security/authorization messages (Numeric Code = 4) Facilities of the Syslog  
RFC3164 Protocol.  
User-level messages are logged locally within the Authorized Send application.  
Security/authorization messages are also logged locally, as well as sent to all  
configured remote syslog servers.  
Messages are logged in the following format:  
<PRI#> HEADER MSG  
PRI = Priority number depending on the Facility and Severity.  
HEADER = Mmm dd hh:mm:ss HostName/IP  
MSG = Tag (the application) followed by the message.  
For example: <34>Feb 23 22:14:15 iR-HostName AS sign-in failed.  
NOTE  
The messages sent to a remote syslog server cannot exceed 1,024 bytes. Any  
messages that exceed 1,024 bytes are split and sent as multiple messages.  
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5. Enter a syslog server’s IP address under <Syslog Server> in the table enter the  
corresponding UDP port number for the syslog server under <UDP Port> in the  
table.  
You can configure up to three syslog servers. You can enter a maximum of five  
numbers for the UDP port.  
6. Click [Save].  
7. To view the log file, click [Current Log] or [History Log] (if available).  
A browser window opens to display a snapshot of the contents of the log file.  
NOTE  
The log file contents displayed are not live. To view the latest contents of the log  
file, you must close the log window refresh the Authorized Send Configuration  
servlet click [Current Log] to open a new browser window.  
[History Log] only appears after the current log reaches a maximum size of  
512 KB. Once the current log reaches the maximum size, it replaces the history  
log (if it exists), or creates a new history log.  
8. To download the log file, right-click [Current Log] or [History Log] select [Save  
Target As] select a location to save the file.  
NOTE  
If HTTPS is being used for the Configuration servlet, you must first open the log  
file (by clicking [Current Log] or [History Log]), and then save the log file (by  
clicking [File] [Save As]). Right-clicking [Current Log] or [History Log] does  
not work with HTTPS enabled.  
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9. To delete the log file, click [Delete].  
If you want to disable the Log function, click the [Enable Logging] check box to  
clear the check mark click [Save].  
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3.18 Changing the Login ID and Password  
You can change your Login ID and password to log on to the Authorized Send  
Configuration servlet.  
1. Display the Authorized Send Configuration screen and log on to the Authorized  
Send Configuration servlet.  
If necessary, see steps 1 and 2 of "Flow of Configuration Operations," on p. 35.  
2. Click [Change ID & Password].  
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3. Enter the new login ID in the [New Login ID] text box confirm the ID in the  
[Confirm New Login ID] text box enter the new password in the [New  
Password] text box confirm the password in the [Confirm New Password] text  
box click [OK].  
If you want to cancel changing the login ID and password, press [Cancel].  
NOTE  
There is no limit to the number of characters that can be used for the new login ID  
and new password.  
Any alphanumeric character can be used for the new login ID and password.  
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3.19 Using the Brand Configuration Tool (Optional)  
This section describes how to dynamically modify the appearance of the end user’s  
interface screens using the optional Brand Configuration tool. You can customize the  
application’s banner image and colors, portal service logo, screen colors, button colors,  
and special button colors.  
NOTE  
If you are upgrading from a previous version of Authorized Send that uses the default  
brand configuration, the new brand configuration takes effect when Authorized Send  
Version 4.1 is installed.  
If you are upgrading from a previous version of Authorized Send that uses a  
customized brand configuration, the new brand configuration does not take effect  
when Authorized Send Version 4.1 is installed (the brand configuration is left as is).  
1. Open a browser window enter the following URL:  
http://<device IP>:8000/AuthSendConfiguration/branding  
(Replace <device IP> with the IP address of the MEAP device.)  
IMPORTANT  
Enter AuthSendConfiguration/branding exactly as shown, as it is  
case-sensitive.  
The Brand Configuration tool screen is displayed.  
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The following section describes the different areas that make up the Brand  
Configuration tool screen.  
Description Area:  
The description area displays an explanation of the Brand Configuration tool’s  
purpose.  
Preview Area:  
The preview area displays a preview of how the end user’s interface screens appear  
after changing the selected images and colors. This area displays a Banner  
Foreground, Screen Foreground, Normal Button, Special Button, and all of the  
images and colors relevant to each.  
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Status Area:  
The status area displays messages as various brand configuration operations are  
performed. It also displays informative messages whenever errors occur. If a  
message is larger than the display area, a scrollbar appears to enable you to view the  
entire message.  
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Settings Area:  
The settings area displays the text boxes used for modifying image and color  
settings seen in the preview area. The settings area is made up of the Portal Service  
Logo, Banner, Screen, Button, and Special Button.  
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Portal Service Logo:  
The Portal Service Logo provides a text box for entering the location of the  
application logo you want, and provides a preview of the selected image.  
Banner:  
The Banner area provides text boxes for specifying the background and foreground  
colors, and entering the location of the banner you want.  
Screen:  
The Screen area provides text boxes for specifying the background, foreground, and  
border colors.  
Button:  
The Button area provides text boxes for specifying the background and foreground  
colors for normal buttons. A normal button is any button except for the Sign In and  
Sign Out buttons.  
Special Button:  
The Special Button area provides text boxes for specifying the background and  
foreground colors for special buttons. The special buttons are the Sign In and Sign  
Out buttons.  
NOTE  
The default values for the Portal Service Logo and Banner Image screens are:  
Item  
Value  
Portal Service Logo  
A blank image is used by default.  
Banner Image  
The default values for the Background Color, Foreground Color, Border Color,  
Banner, Screen, Button, and Special Button screens are:  
Special  
Default Color  
Banner  
Screen  
Button  
Button  
Background Color  
Foreground Color  
255, 255, 255  
0, 0, 0  
187, 187, 170  
0, 0, 0  
187, 187, 170  
0, 0, 0  
255, 255, 255  
250, 0, 30  
N/A  
Border Color  
N/A  
64, 64, 64  
N/A  
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2. Select [Clear All], [Default], or [Current].  
[Clear All]: Click to clear all of the settings.  
[Default]:  
[Current]:  
Click to load the default values for each setting and populate the  
corresponding text boxes in the settings area.  
Click to load the currently saved values for each setting and populate  
the corresponding text boxes in the settings area.  
3. If you want to specify the end user’s interface portal service logo:  
3.1  
Click the [Image Path] text box under <Portal Service Logo> enter the  
path to the image file you want to display, or click [Browse] navigate to  
the drive or directory containing the path to the image file you want to  
display.  
3.2  
Click [Save] to save the settings currently displayed in the settings area, and  
to update the end user’s interface portal service logo to use the new settings.  
The preview area displays the updated image.  
IMPORTANT  
The supported file formats are jpg, jpeg, gif, and png.  
NOTE  
The recommended image size is 88 pixels (W) x 23 pixels (H).  
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4. If you want to specify the background and foreground colors, and select the image  
to be displayed in the end user’s interface banner area:  
4.1  
4.2  
4.3  
Click the [Background Color] text box under <Banner> enter three  
comma-separated digits representing the desired RGB color.  
Click the [Foreground Color] text box under <Banner> enter three  
comma-separated digits representing the desired RGB color.  
Click the [Image Path] text box under <Banner> enter the path to the  
image file you want to display, or click [Browse] navigate to the drive or  
directory containing the path to the image file you want to display.  
4.4  
Click [Save] to save the settings currently displayed in the settings area, and  
to update the end user’s interface banner to use the new settings.  
The preview area displays the updated colors and image.  
IMPORTANT  
The supported file formats are jpg, jpeg, gif, and png.  
NOTE  
The recommended image size is 164 pixels (W) x 43 pixels (H).  
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5. If you want to specify the background, foreground, and border colors to be  
displayed in the end user’s interface screen area:  
5.1  
5.2  
5.3  
Click the [Background Color] text box under <Screen> enter three  
comma-separated digits representing the desired RGB color.  
Click the [Foreground Color] text box under <Screen> enter three  
comma-separated digits representing the desired RGB color.  
Click the [Border Color] text box under <Screen> enter three  
comma-separated digits representing the desired RGB color.  
5.4  
Click [Save] to save the settings currently displayed in the settings area, and  
to update the end user’s interface screen to use the new settings.  
The preview area displays the updated colors.  
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6. If you want to specify the end user’s interface background and foreground colors  
for the normal buttons:  
6.1  
6.2  
Click the [Background Color] text box under <Button> enter three  
comma-separated digits representing the desired RGB color.  
Click the [Foreground Color] text box under <Button> enter three  
comma-separated digits representing the desired RGB color.  
6.3  
Click [Save] to save the settings currently displayed in the settings area, and  
to update the end user’s interface normal buttons to use the new settings.  
The preview area displays the updated colors.  
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7. If you want to specify the end user’s interface background and foreground colors  
for the special buttons:  
7.1  
7.2  
Click the [Background Color] text box under <Special Button> enter  
three comma-separated digits representing the desired RGB color.  
Click the [Foreground Color] text box under <Special Button> enter  
three comma-separated digits representing the desired RGB color.  
7.3  
Click [Save] to save the settings currently displayed in the settings area, and  
to update the end user’s interface special buttons to use the new settings.  
The preview area displays the updated colors.  
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Chapter 4 Configuring the MEAP Device  
This chapter describes how to configure your MEAP-enabled device so that you can use it  
with the Authorized Send application.  
IMPORTANT  
Inbox 99 must be available for use on the MEAP device (i.e., is not full), and with no  
password protection. Authorized Send temporarily stores scanned images in this inbox, and  
therefore, it is important that Inbox 99 have sufficient space available for these images to  
be stored. The images are automatically erased from Inbox 99 after scanning is complete.  
4.1 Setting DNS Server Settings  
After the servers and operating environment is set up, and Authorized Send is installed  
and configured properly, you must configure your MEAP-enabled device.  
Follow the procedure below to configure the MEAP device for Authorized Send.  
1. On the machine’s control panel, press (Additional Functions).  
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2. Press [System Settings].  
If the System Manager ID and System Password have been set, enter the System  
Manager ID and System Password using (numeric keys) press  
(Log In/Out).  
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3. Press [Network Settings].  
4. Press [TCP/IP Settings].  
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5. Press [DNS Server Settings].  
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6. Press [Primary DNS Server] enter the IP address using  
(numeric keys).  
IMPORTANT  
It is not necessary to enter a [Secondary DNS Server] or [Host Name]; however,  
you must enter a [Domain Name].  
If you are using SMTP Authentication, make sure that the host name does not  
contain spaces (including trailing spaces) or trailing periods.  
7. Press [Domain Name] enter the domain name press [OK].  
8. Press [OK].  
9. Press [Done] repeatedly until the Basic Features screen is displayed.  
10. Restart the machine.  
IMPORTANT  
The MEAP device must be restarted before the settings can take effect.  
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4.2 Specifying the Auto Clear Mode for Auto Log Off  
If the machine is idle for a certain period of time (after a scan to e-mail, scan to fax, or  
scan to folder key operation or job), you will be logged off of Authorized Send. This  
period of time is called the "Auto Clear Time."  
The Auto Clear Time mode can be set from ‘0’ to ‘9’ minutes in 1 minute increments,  
and can also be set to ‘Off’.  
NOTE  
If [0] is selected, the Auto Clear Time mode is not set.  
The default setting is ‘2’ minutes.  
1. On the machine’s control panel, press (Additional Functions).  
2. Press [Timer Settings].  
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3. Press [Auto Clear Time].  
4. Press [-] or [+] to specify the desired Auto Clear Time press [OK].  
You can also enter values using (numeric keys).  
5. Press [Done] repeatedly until the Basic Features screen is displayed.  
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4.3 Synchronizing the Device and Server Time  
If you configure an authentication server or address book server for Kerberos  
authentication, you must ensure that the device clock and server clock are synchronized  
within the maximum server specified clock skew tolerance of ‘5’ minutes. When you  
authenticate using Kerberos, if there is more than a 5 minute time difference between  
the device clock and server clock, an error message is displayed.  
You can manually adjust the device time to synchronize with the server time, or you  
can set to automatically synchronize the device clock with the server clock.  
4.3.1 Specifying Automatic Time Synchronization  
You can set the SNTP (Simple Network Time Protocol) settings to enable the device  
to automatically synchronize its system time with a public time server.  
1. On the machine’s control panel, press (Additional Functions).  
2. Press [System Settings].  
If the System Manager ID and System Password have been set, enter the System  
Manager ID and System Password using (numeric keys) press  
(Log In/Out).  
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3. Press [Network Settings].  
4. Press [TCP/IP Settings].  
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5. Press [SNTP Settings].  
NOTE  
If the desired setting is not displayed, press [] or [] to scroll to the desired  
setting.  
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6. Specify the SNTP settings.  
<Use SNTP>:  
Select [On] to perform time synchronization using SNTP.  
<Polling Interval>:  
Select the interval for performing time synchronization  
from ‘1’ to ‘48’ hours.  
[NTP Server Address]: Enter the NTP server address or host name.  
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7. Press [NTP Server Check] to check the status of the NTP server.  
If <OK> is displayed next to [NTP Server Check], time synchronization is  
working correctly via SNTP.  
If <Error> is displayed next to [NTP Server Check], check the settings for [NTP  
Server Address] set in step 6.  
8. Press [OK].  
IMPORTANT  
To perform time synchronization via SNTP, it is necessary to set the time zone  
of the region in which you are using the machine in advance. For instructions on  
how to set the time zone, see the Reference Guide that came with your machine.  
9. Press [Done] repeatedly until the Basic Features screen is displayed.  
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4.3.2 Manually Adjusting the Device Time  
You can manually adjust the device time to match the Kerberos authentication server  
or address book server time.  
1. On the machine’s control panel, press (Additional Functions).  
2. Press [Timer Settings].  
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3. Press [Time Fine Adjustment].  
4. Press [-] or [+] to adjust the time as necessary press [OK].  
5. Press [Done] repeatedly until the Basic Features screen is displayed.  
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Chapter 5 Troubleshooting  
This chapter explains the various issues that may arise when installing and configuring the  
necessary components of the Authorized Send application, along with possible causes and  
remedies.  
Problem  
Remedy  
You cannot connect to the network.  
Make sure that:  
The IP addresses of the MEAP device and server PCs are correct, and that you  
can ping the device.  
The server PC is on the network.  
You are not using a proxy server.  
Problem  
Remedy  
The Authorized Send application is not functioning properly.  
Verify that the supported MEAP contents and system software versions are  
installed on the MEAP device.  
Problem  
Remedy  
When creating a share name on the Authorized Send Configuration screen, the  
message <Connection failed. Could not resolve host name: xxx.> is displayed.  
Make sure that the MEAP device is on the same domain as your domain  
Problem  
Remedy  
Cannot access SMS.  
Two people cannot be logged on to SMS at the same time. Make sure that you are  
the only one logged on to SMS, and that you have the correct IP address and port  
number (:8000).  
Problem  
Remedy  
The Authorized Send application cannot be installed or started.  
Check to make sure that:  
Another application is not using resources.  
An authorized copy of the software is being used.  
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Problem  
Remedy  
The [Scan to E-Mail] button is disabled.  
Check to make sure that:  
An e-mail address is specified in the user’s address book account.  
An SMTP server address is configured for Authorized Send.  
For more information, see “LDAP Failure Notification Messages,” on p. 168.  
IMPORTANT  
It is necessary for the user to log off, and then log back on after the changes  
mentioned above have been made to activate the [Scan to E-Mail] key.  
Problem  
Remedy  
The Browse feature in the Scan to Folder function only displays non-hidden and  
non-system shares (i.e., the first level directory under the root is not displayed in  
the Browse window).  
Specify the first level directory share in the path text box, and then you can  
browse from this directory.  
Problem  
Remedy  
The address book feature in the Scan to E-Mail function does not work.  
Make sure that the correct Base DN (Distinguished Name) is entered in the  
[E-Mail Service] [Address Book] tab in the Authorized Send Configuration  
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Chapter 6 List of Error Messages  
This chapter explains the various messages that appear on the Authorized Send Configuration  
servlet screen or on the touch panel display of the MEAP device, along with possible causes  
and remedies.  
Any words that appear italicized are variables, and will be replaced with their corresponding  
values on the actual application screen.  
NOTE  
If an error message is too long to display in full in the Message Notification Section on the  
touch panel display, click [ ] next to the message to display a pop-up dialog box  
containing the full text of the error message click [OK] to close the dialog box.  
If any error messages are displayed but are not listed in this chapter, contact your local  
authorized Canon dealer.  
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6.1 Configuration Screen Error Messages  
Configuration screen messages are displayed on the Configuration screen of the  
Authorized Send Configuration servlet. If an error occurs during the configuration  
process, it is displayed in the body of the Configuration servlet screen, and is listed  
here.  
6.1.1 Authentication Servers Screen Error Message  
This section explains the Authentication Servers screen error message, along with a  
possible cause and remedy. For more information on the remedy, see “Creating an  
Message  
Cause  
Remedy  
Maximum authentication  
servers have been created. To  
create a new authentication  
server, you have to delete the  
old one(s) first.  
Delete the old  
The maximum number of 10  
authentication servers has been  
created.  
authentication server(s)  
first, and make sure you do  
not exceed 10 servers in  
total.  
6.1.2 Create/Update Authentication Server Screen Error  
Messages  
This section explains the Create Authentication Server and Update Authentication  
Server screen error messages, along with possible causes and remedies. For more  
information on the remedies, see “Creating an Authentication Server,” on p. 49, and  
Message  
Cause  
Remedy  
Enter the DNS name or IP  
address of the  
authentication server.  
Authentication Host is  
missing.  
The [Host] text box is blank.  
Enter the numeric value for  
the connecting port number  
of the authentication server.  
Authentication Port is missing. The [Port] text box is blank.  
Enter the numeric value for  
the connecting port number  
of the authentication server.  
Authentication Port has to be  
a number.  
A non-numeric value is entered  
in the [Port] text box.  
Enter the numeric value  
greater than zero for the  
connecting port number of  
the authentication server.  
Authentication Port cannot be Zero is entered in the [Port] text  
zero.  
box.  
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Message  
Cause  
Remedy  
Enter the numeric value  
greater than zero for the  
connecting port number of  
the authentication server.  
Authentication Port has to be  
a positive number.  
A negative number is entered in  
the [Port] text box.  
Authentication Hostname is  
missing.  
The [Hostname] text box is  
blank.  
Enter the host name of the  
authentication server.  
Authentication Public DN is  
missing.  
The [Public DN] text box is  
blank.  
Enter the public DN.  
Authentication LDAP Match  
Attribute is missing.  
The [LDAP Match Attribute]  
text box is blank.  
Enter the LDAP match  
attribute.  
Authentication Search Root is  
missing.  
The [Search Root] text box is  
blank.  
Enter the search root.  
Enter the anonymous user  
name for anonymous  
sending.  
Anonymous User Name is  
missing.  
The [Anonymous User Name]  
text box is blank.  
Anonymous User Name is too  
long. It cannot exceed 40  
characters.  
The anonymous user name in the Make sure the anonymous  
[Anonymous User Name] text  
box exceeds 40 characters.  
user name does not exceed  
40 characters.  
The [Anonymous User Name]  
text box contains ‘x’, ‘y’, and ‘z’  
which represent invalid symbols,  
such as ‘\’, ‘:’, ‘?’, etc.  
Anonymous User Name cannot  
contain the following symbols:  
‘x’, ‘y’, ‘z’…  
Make sure the anonymous  
user name is using valid  
symbols.  
Make sure the e-mail  
address format is valid. See  
step 5.4 in “Creating an  
p. 49.  
An e-mail address with an  
invalid format is entered in the  
[Anonymous User E-Mail] text  
box.  
Anonymous User E-Mail is not  
valid.  
Anonymous User E-Mail is not  
valid: local part cannot be  
empty  
The part before the ‘@’ symbol  
is blank.  
Make sure the part before  
the ‘@’ symbol is not blank.  
Anonymous User E-Mail is not  
valid: local part cannot exceed  
64 characters  
Make sure the part before  
the ‘@’ symbol does not  
exceed 64 characters.  
The part before the ‘@’ symbol  
exceeds 64 characters.  
Anonymous User E-Mail is not  
valid: dot, ‘.’, cannot be the  
first or the last character in  
the local part  
Make sure the dot, ‘.’, is not  
the first or last character in  
the local part.  
The dot, ‘.’, is the first or last  
character in the local part.  
Anonymous User E-Mail is not  
valid: ‘non-ASCII printable  
character’ is not an ASCII  
printable character.  
Make sure an ASCII  
printable character is  
entered.  
A non-ASCII printable character  
is entered.  
Anonymous User E-Mail is not  
valid: dot, ‘.’, cannot appear  
consecutively in the local part.  
Make sure the dot, ‘.’, is not  
entered consecutively in the  
local part.  
The dot, ‘.’, is entered  
consecutively in the local part.  
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Message  
Cause  
Remedy  
The local part contains  
Make sure the local part  
contains only the  
non-alphanumeric values  
‘.’, ‘-’, and ‘_’.  
Anonymous User E-Mail is not  
valid: local part cannot  
contain character(s) ‘?’, ‘&’  
non-alphanumeric values other  
than ‘.’, ‘-’, and ‘_’ (such as ‘?’,  
‘&’, ‘$’, ‘#’, ‘%’, etc.).  
Anonymous User E-Mail is not  
valid: domain cannot be empty  
if ‘@’ is present.  
Make sure if the symbol,  
‘@’, is present, the domain  
part is not blank.  
The symbol, ‘@’, is present, but  
the domain part is blank.  
Anonymous User E-Mail is not  
valid: domain cannot exceed  
255 characters.  
Make sure the domain part  
does not exceed 255  
characters.  
The domain part exceeds 255  
characters.  
Anonymous User E-Mail is not  
valid: hyphen, ‘-’, or dot, ‘.’,  
cannot be the first or the last  
character in the domain.  
Make sure the hyphen, ‘-’,  
or dot, ‘.’, does not appear  
first or last in the domain.  
The hyphen, ‘-’, or dot, ‘.’,  
appear first or last in the domain.  
Anonymous User E-Mail is not  
valid: hyphen, ‘-’, or dot, ‘.’,  
cannot appear consecutively in  
the domain.  
Make sure the hyphen, ‘-’,  
or dot, ‘.’, does not appear  
consecutively in the  
domain.  
The hyphen, ‘-’, or dot, ‘.’,  
appears consecutively in the  
domain.  
The domain contains  
Make sure the domain  
contains only the  
non-alphanumeric values  
‘.’, ‘-’, and ‘_’.  
Anonymous User E-Mail is not  
valid: domain cannot contain  
character(s) ‘?’, ‘&’  
non-alphanumeric values other  
than ‘.’, ‘-’, and ‘_’ (such as ‘?’,  
‘&’, ‘$’, ‘#’, ‘%’, etc.).  
The [Domain Name] text box is  
blank.  
Enter the domain name of  
the authentication server.  
Domain name is missing.  
The [Search Root] text box for  
the Retrieve Home Directory  
function is blank.  
Pre-Set Share Search Root  
cannot be empty.  
Enter the search root.  
NTLM domain name cannot  
be empty.  
The [NTLM domain name] text  
box is blank.  
Enter the NTLM domain  
name.  
The [Pull host from DNS] radio  
button is set to ‘Yes’ and a live  
domain controller cannot be  
found.  
Cannot pull a live domain  
controller from DNS servers.  
Check the configuration and  
try again.  
The connection to the  
authentication server failed  
Connection Failed. Could not  
because Authorized Send cannot Check the host name and/or  
connect to x:y  
connect to the host name,  
represented by x, and the port,  
represented by y.  
port and try again.  
The connection to the  
authentication server failed  
because Authorized Send cannot server configuration and try  
resolve the host name,  
Check the host name and/or  
Connection Failed. Could not  
resolve host name: x.  
again.  
represented by x.  
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Message  
Cause  
Remedy  
Duplicated authentication  
server: an authentication  
server with domain [x] and  
authentication method [y]  
already exists.  
An authentication server already  
exists where the domain is  
represented by x, and the  
authentication method is  
represented by y.  
Check the authentication  
server, domain, and  
authentication method and  
try again.  
6.1.3 E-Mail Service Configuration Screen Error Messages  
This section explains the E-mail Service Configuration screen error messages, along  
with possible causes and remedies. For more information on the remedies, see  
Message  
Cause  
Remedy  
SMTP Server Address is  
missing.  
The [SMTP Server Address]  
text box is blank.  
Enter the SMTP server address.  
A non-numeric value is  
entered in the [Port] text box,  
or the [Port] text box is blank.  
Enter the numeric value for the  
connecting port number of the  
SMTP server.  
SMTP Server Port has to  
be a number.  
Enter the numeric value greater  
than zero for the connecting port  
number of the SMTP server.  
SMTP Server Port cannot  
be zero.  
Zero is entered in the [Port]  
text box.  
Enter the numeric value greater  
than zero for the connecting port  
number of the SMTP server.  
SMTP Server Port has to  
be a positive number.  
A negative number is entered  
in the [Port] text box.  
SMTP Public Username  
Missing.  
The [SMTP Public Username]  
text box is blank.  
Enter the SMTP public username.  
Enter the SMTP public password.  
SMTP Public Password  
Missing.  
The [SMTP Public Password]  
text box is blank.  
The connection to the SMTP  
server failed because  
Connection Failed. Could  
not connect to x:y  
Authorized Send cannot  
connect to the host name,  
represented by x, and the port,  
represented by y.  
Check the host name and/or port  
and try again.  
The connection to the SMTP  
server failed because  
Authorized Send cannot  
resolve the host name,  
represented by x.  
Connection Failed. Could  
not resolve host name: x.  
Check the host name and/or  
server configuration and try again.  
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6.1.4 Address Book Servers Screen Error Message  
This section explains the Address Book Servers screen error message, along with a  
possible cause and remedy. For more information on the remedy, see “Creating an  
Message  
Cause  
Remedy  
Maximum address book  
servers have been created.  
To create a new address  
book server, you have to  
delete the old one(s) first.  
The maximum number of 10  
address book servers has been  
created.  
Delete the old address book  
server(s) first, and make sure you  
do not exceed 10 servers in total.  
6.1.5 Create/Update Address Book Server Screen Error  
Messages  
This section explains the Create Address Book Server and Update Address Book  
Server screen error messages, along with possible causes and remedies. For more  
information on the remedies, see “Creating an Address Book Server,” on p. 67, and  
Message  
Cause  
Remedy  
Address Book Port has to  
be a number.  
A non-numeric value is entered  
in the [Port] text box.  
Enter a numeric value for the  
port.  
Address Book Port cannot Zero is entered in the [Port] text Enter a numeric value greater  
be zero.  
box.  
than zero for the port.  
Address Book port has to  
be a positive number.  
A negative number is entered in Enter a numeric value greater  
the [Port] text box.  
than zero for the port.  
The [Pull Host from DNS] radio  
button is set to ‘Yes’ and a live  
domain controller cannot be  
found.  
Cannot pull a live domain  
controller from DNS  
servers.  
Check the configuration and try  
again.  
Enter the DNS name or IP  
address of the address book  
server.  
Address Book Host is  
missing.  
The [Host] text box is blank.  
The [Port] text box is blank.  
Address Book Port is  
missing.  
Enter a valid number for the  
port.  
Address Book Hostname is The [Hostname] text box is  
missing.  
blank.  
Enter the host name of the  
address book server.  
Address Book Public DN is The [Public DN] text box is  
Enter the public DN.  
missing.  
blank.  
Address Book Public User  
Name is missing.  
The [Public User Name] text  
box is blank.  
Enter the public user name.  
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Message  
Cause  
Remedy  
Address Book Domain is  
missing.  
The [Domain Name] text box is  
blank.  
Enter the domain name of the  
address book server.  
Address Book Search Root The [Search Root] text box is  
Enter the search root.  
is missing.  
blank.  
Address Book LDAP  
Match Attribute is  
missing.  
Address Book LDAP  
Email Attribute is missing. text box is blank.  
The [LDAP Match Attribute]  
text box is blank.  
Enter the LDAP match attribute.  
Enter the LDAP e-mail attribute.  
The [LDAP Email Attribute]  
The connection to the address  
book server failed because  
Connection Failed. Could  
not connect to x:y  
Check the host name and/or port  
and try again.  
Authorized Send cannot connect  
to the host name, represented by  
x, and the port, represented by y.  
The connection to the address  
book server failed because  
Authorized Send cannot resolve  
the host name, represented by x.  
Check the host name and/or  
server configuration and try  
again.  
Connection Failed. Could  
not resolve host name: x.  
Duplicated address book  
server: an address book  
server with domain [x] and  
bind method [y] already  
exists.  
An address book server already  
exists where the domain is  
represented by x, and the bind  
method is represented by y.  
Check the address book server,  
domain, and bind method and  
try again.  
6.1.6 Scan to E-Mail Configuration Screen Error Messages  
This section explains the Scan to E-Mail Configuration screen error messages, along  
with possible causes and remedies. For more information on the remedies, see  
Message  
Cause  
Remedy  
Perform any of the following:  
Clear the check mark from  
either the [To] or [Address  
Book] check box, or clear the  
check marks from both the  
[To] and [Address Book]  
check boxes.  
The [To] and [Address Book]  
check boxes are selected, the  
[To] text box is blank, and the  
[Self] check box is not  
selected.  
‘To’ and ‘Address Book’  
are disabled and no  
default value is specified  
for ‘To’ field.  
Enter a default value in the  
[To] text box.  
Select the [Self] check box.  
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Message  
Cause  
Remedy  
Perform any of the following:  
Clear the check mark from the  
Default value for ‘Subject’ The [Subject] check box is  
[Subject] check box.  
field cannot be empty if  
the field is disabled and  
required.  
selected, the [Subject] text box  
is blank, and the [Required]  
check box is selected.  
Enter a default value in the  
[Subject] text box.  
Clear the check mark from the  
[Required] check box.  
Default value for ‘Subject’ The default value in the  
Make sure the default value in the  
field is too long. It cannot  
exceed 255 characters.  
[Subject] text box exceeds 255 [Subject] text box does not exceed  
characters.  
255 characters.  
Default value for ‘Body’  
field is too long. It cannot  
exceed 255 characters.  
The default value in the  
[Body] text box exceeds 255  
characters.  
Make sure the default value in the  
[Body] text box does not exceed  
255 characters.  
6.1.7 Scan to Fax Configuration Screen Error Messages  
This section explains the Scan to Fax Configuration screen error messages, along  
with possible causes and remedies. For more information on the remedies, see  
Message  
Cause  
Remedy  
Fax Recipient Template  
cannot be empty.  
The [Fax Recipient Template]  
text box is blank.  
Enter a fax recipient template.  
The value entered in the [Fax  
Recipient Template] text box  
does not contain the ‘Fax  
Number’ variable  
Fax Recipient Template  
must contain the ‘Fax  
Number’ variable.  
Add the variable  
${FAXNUMBER} to the fax  
recipient template.  
‘${FAXNUMBER}’.  
6.1.8 Scan to Folder Configuration Screen Error Messages  
This section explains the Scan to Folder Configuration screen error messages, along  
with possible causes and remedies. For more information on the remedies, see  
Message  
Cause  
Remedy  
The connection to the WINS  
server failed because  
Connection Failed. Could  
Authorized Send cannot  
Check the WINS server IP and try  
not connect to x:42  
connect to the WINS server IP, again.  
represented by x, and the  
WINS server port 42.  
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Message  
Cause  
Remedy  
The connection to the WINS  
server failed because  
Authorized Send cannot  
resolve the WINS server host  
name, represented by x.  
Check the WINS server host  
name and/or server configuration  
and try again.  
Connection Failed. Could  
not resolve host name: x.  
6.1.9 Create/Update Share Name Screen Error Messages  
This section explains the Create Share Name and Update Share Name screen error  
messages, along with possible causes and remedies. For more information on the  
Message  
Cause  
Remedy  
The [Share Name] text box is  
blank.  
Share Name is missing.  
Enter a share name.  
The [File Server] text box is  
blank.  
Enter the DNS name or IP address  
to send documents.  
File Server is missing.  
File path is missing.  
The [File Path] text box is  
blank.  
Enter the path of the folder to  
send documents.  
The share name, represented  
by x, can be one of the  
following reserved names:  
Enter a share name other than a  
name that is already on the list of  
reserved names.  
Share name x is reserved.  
Please choose another one.  
“-Select Share-”  
“Home Directory”  
“Home Directory (if  
exists)”  
Share name x exists. Please The share name, represented  
Enter a share name that does not  
already exist.  
choose another one.  
by x, already exists.  
The connection to the file  
server failed because  
Authorized Send cannot  
connect to the file server IP,  
represented by x, and the file  
server port, represented by y  
(139 or 445).  
Connection Failed. Could  
not connect to x:y  
Check the file server IP and try  
again.  
The connection to the file  
server failed because  
Authorized Send cannot  
resolve the file server host  
name, represented by x.  
Check the file server host name  
and/or server configuration and  
try again.  
Connection Failed. Could  
not resolve host name: x.  
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6.1.10 Options Screen Error Messages  
This section explains the Options screen error messages, along with possible causes  
and remedies. For more information on the remedies, see “Configuring Optional  
Message  
Cause  
Remedy  
Zero is entered in the  
[Configuration Session  
Timeout (min)] text box.  
Enter a numeric value greater than  
zero for the configuration session  
timeout.  
Configuration Session  
Timeout cannot be zero.  
A number greater than 60 is  
entered in the [Configuration  
Session Timeout (min)] text  
box.  
Configuration Session  
Timeout cannot exceed 60  
minutes.  
Enter a number less than or equal  
to 60 for the configuration session  
timeout.  
A non-numeric value is  
entered in the [Configuration  
Session Timeout (min)] text  
box.  
Configuration Session  
Timeout has to be a  
number.  
Enter a numeric value for the  
configuration session timeout.  
The [Configuration Session  
Timeout (min)] text box is  
blank.  
Configuration Session  
Timeout needs to be set.  
Enter a numeric value for the  
configuration session timeout.  
Configuration Session  
Timeout needs to be a  
positive number.  
A negative value is entered in  
the [Configuration Session  
Timeout (min)] text box.  
Enter a positive numeric value  
between 1 and 60 for the  
configuration session timeout.  
Zero is entered in the  
[Network Socket Timeout  
(seconds)] text box.  
Enter a numeric value greater than  
zero for the network socket  
timeout.  
Network Socket Timeout  
cannot be zero.  
Network Socket Timeout  
needs to be a positive  
number.  
A negative value is entered in  
the [Network Socket Timeout  
(seconds)] text box.  
Enter a numeric value greater than  
zero for the network socket  
timeout.  
The number entered in the  
[Network Socket Timeout  
(seconds)] text box is greater  
than 30.  
Enter a number less than or equal  
to 30 for the network socket  
timeout.  
Network Socket Timeout  
cannot exceed 30 seconds.  
A non-numeric value is  
entered in the [Network Socket  
Timeout (seconds)] text box.  
Network Socket Timeout  
has to be a number.  
Enter a numeric value for the  
network socket timeout.  
Network Socket Timeout  
needs to be set.  
The [Network Socket Timeout Enter a numeric value for the  
(seconds)] text box is blank.  
network socket timeout.  
The application display name  
entered in the [Application  
Display Name (up to 20  
characters)] text box exceeds  
20 characters.  
The application display  
name is too long.  
Maximum length is 20  
characters.  
Make sure the application display  
name does not exceed 20  
characters.  
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Message  
Cause  
Remedy  
The [Application Display  
Name (up to 20 characters)]  
text box contains ‘x’, ‘y’, and  
z’, which represent invalid  
characters.  
Application Display Name  
cannot contain the  
following characters: ‘x’,  
‘y’, ‘z’  
Make sure the application display  
name is using valid characters.  
See step 2 in “Configuring  
*Warning!: Due to the size The application display name  
of the Application Display  
entered in the [Application  
name entered, Application Display Name (up to 20  
If this result is not desirable,  
reduce the size of the application  
display name entered.  
Display Name may cover  
the Authorized Send tab  
icon.  
characters)] text box may be  
covering up the icon on the  
display tab.  
*Warning!: Due to the size The application display name  
of the Application Display  
entered in the [Application  
name entered, Application Display Name (up to 20  
If this result is not desirable,  
reduce the size of the application  
display name entered.  
Display Name may be cut  
off.  
characters)] text box may get  
cut off on the display tab.  
* This denotes a warning message. A warning message will not stop the saving of the configuration  
data.  
6.1.11 Logs Screen Error Messages  
This section explains the Logs screen error messages, along with possible causes and  
remedies. For more information on the remedies, see “Configuring Log Settings,” on  
Message  
Cause  
Remedy  
The syslog server x, where x is  
1, 2, or 3, has a UDP port whose  
value is not a numeric value.  
Port for Syslog Server x  
must be a number.  
Enter a numeric value for the  
UDP port.  
The syslog server x, where x is  
1, 2, or 3, has a UDP port whose  
value is zero.  
Port for Syslog Server x  
cannot be zero.  
Enter a numeric value greater  
than zero for the UDP port.  
The syslog server x, where x is  
1, 2, or 3, has a UDP port whose  
value is a negative number.  
Port for Syslog Server x  
must be a positive number.  
Enter a numeric value greater  
than zero for the UDP port.  
An unknown host, represented  
by server, is entered in the  
[Syslog Server] text box.  
Unknown host: server  
Check the host and try again.  
Either configure at least one  
syslog server or clear the check  
mark from the [Enable Syslog]  
check box.  
The [Enable Syslog] check box  
is selected, but no syslog servers  
are configured.  
At least one Syslog Server  
must be configured.  
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6.1.12 Change Login ID & Password Screen Error Messages  
This section explains the Change Login ID and Password screen error messages,  
along with possible causes and remedies. For more information on the remedies, see  
Message  
Cause  
Remedy  
The value entered for the [New  
Login ID] text box does not  
match the value entered for the  
[Confirm New Login ID] text  
box.  
New Login ID and  
Confirm New Login ID do  
not match.  
Enter matching values in the  
[New Login ID] and [Confirm  
New Login ID] text boxes.  
The value entered for the [New  
Password] text box does not  
Confirm New Password do match the value entered for the  
New Password and  
Enter matching values in the  
[New Password] and [Confirm  
New Password] text boxes.  
[Confirm New Password] text  
box.  
not match.  
No data has been entered in any Enter values into the desired text  
of the text boxes. boxes.  
No data has been entered.  
6.1.13 Brand Configuration Servlet Screen Error Message  
This section explains the Brand Configuration servlet screen error message, along  
with a possible cause and remedy. For more information on the remedy, see “Using  
Message  
Cause  
Remedy  
The value x y, where x is the  
settings area (Banner, Screen,  
Button, or Special Button), and  
y is the value in the  
The RGB format accepts  
numeric values only. Enter the  
correct numeric values.  
ERROR: x y Color ::  
Invalid property value.  
[Background Color] or  
[Foreground Color] text box, is  
not in the correct RGB format.  
The value entered in the [Image  
Path] text box on the Portal  
Service Logo screen is an  
invalid file type.  
The valid file types are ‘.jpg’,  
‘.jpeg’, ‘.png’, and ‘.gif’. Enter a  
valid file type for the portal  
image path.  
Portal Image Path::  
Invalid file type.  
The valid file types are ‘.jpg’,  
‘.jpeg’, ‘.png’, and ‘.gif’. Enter a  
valid file type for the banner  
image path.  
The value entered in the [Image  
Path] text box on the Banner  
screen is an invalid file type.  
Banner Image Path::  
Invalid file type.  
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6.1.14 Authorized Send Configuration Servlet Log On Screen  
Error Messages  
This section explains the Authorized Send Configuration servlet log on screen error  
messages, along with possible causes and remedies. For more information on the  
Message  
Cause  
Remedy  
Invalid Login ID and/or  
Password. Please try  
again.  
The [Login ID] or [Password]  
text box contains an invalid  
entry.  
Enter the correct login ID or  
password credentials.  
The Authorized Send  
license has expired. Please The Authorized Send license  
contact your Canon  
dealer.  
Update Authorized Send with a  
valid license. by contacting your  
local authorized Canon dealer.  
has expired.  
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6.2 SIGN IN Screen Notification Messages  
The SIGN IN screen notification messages are displayed on the SIGN IN screen in the  
upper-right hand portion of the MEAP device’s UI. You will remain at the SIGN IN  
screen until they are resolved.  
6.2.1 General Authentication Notification Messages  
This section explains the general authentication notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
Enter values for the user name and  
password, and do not leave them  
blank.  
User name and password  
fields cannot be empty  
The [User Name] or  
[Password] text box is blank.  
You are attempting to log on  
to a MEAP device that has not  
been configured by a System  
Administrator.  
Please contact  
administrator to configure  
this device  
Configure Authorized Send for the  
environment via the Configuration  
servlet.  
Check that the configured  
The log on authentication  
process exceeds the specified  
value in the [Network Socket  
Timeout (seconds)] text box  
on the Options tab of the  
servers are active.  
Server connect error,  
connection timed out  
(host)  
Try to ping the servers from the  
MEAP device.  
Increase the network socket  
timeout in the Configuration  
servlet.  
Configuration servlet. The  
default setting is ‘5’ seconds.  
The [User Name] or  
[Password] text box contain  
an invalid entry.  
If you are using an  
authentication method other  
than Kerberos, this error  
message may be displayed  
even if you entered a  
Enter the correct user name or  
password credentials. If this does  
not work, contact the System  
Administrator.  
Check User Name and  
Password and try again.  
correct user name and  
password. In this case, the  
error message is due to  
another problem unrelated  
to the correct credentials.  
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6.2.2 Kerberos Authentication Notification Messages  
This section explains the Kerberos authentication notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
Verify and reconfigure the  
authentication server settings  
for the appropriate  
authentication server in the  
Configuration servlet, and try  
to log on again.  
The entered user name or password  
is blank, or the Configuration  
servlet host or domain value is  
blank.  
Kerberos requires  
username, password,  
host and domain  
A Kerberos bind is attempted, and  
an LDAP connection has not been  
established.  
Kerberos bind failed, no  
connection to (host)  
Check your Kerberos  
configuration.  
Check your Kerberos  
configuration.  
Kerberos bind failed,  
A Kerberos session could not be  
ldap ticket to (hostname) established.  
Ensure that the configured  
server’s host name is  
correct.  
Kerberos bind failed to  
host (host) hostname  
(hostname)  
A Kerberos bind is unsuccessful to  
the specified host and host name.  
Check your Kerberos  
configuration.  
Check your Kerberos  
An LDAP ticket to the host name  
could not be acquired.  
configuration.  
Unable to get LDAP  
ticket to (hostname)  
Ensure that the configured  
server’s host name is  
correct.  
Kerberos Error Code:  
KDC_S_PRINCIPAL_UNKNOWN  
The MEAP device clock and KDC  
server clock are not within the  
server’s specified maximum clock  
skew tolerance. The default setting  
for the Windows 2000, Windows  
2003, and Windows 2008 servers is  
‘5’ minutes.  
Verify that the MEAP device  
clock and configured server’s  
clock are in sync within the  
server’s maximum clock skew  
tolerance.  
Clock skew exceeds  
maximum tolerance at  
host (host)  
For more information, see  
Kerberos Error Code:  
AP_ERR_SKEW  
A connection to the KDC at the  
specified host cannot be reached.  
Check your Kerberos  
configuration.  
Unable to connect to  
KDC at host (host)  
Kerberos Error Code:  
UNABLE_TO_CONNECT_KDC  
Ensure that the configured  
server is active.  
Insufficient cross realm privileges  
are configured for the MEAP  
device’s domain.  
Check your Kerberos  
Unable to connect to  
KDC at domain  
(domain)  
configuration.  
Verify the Kerberos  
Kerberos Error Code:  
KDC_WRONG_REALM  
cross-realm configuration.  
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Message  
Cause  
Remedy  
Check your Kerberos  
configuration.  
Unknown host (host)  
The host cannot be resolved.  
Ensure that the configured  
server is active.  
Any other Kerberos error message  
that has not been defined as caught  
has occurred.  
An unknown Kerberos  
error has occurred  
Check your Kerberos  
configuration.  
6.2.3 NTLM Authentication Notification Messages  
This section explains the NTLM authentication notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
Verify and reconfigure the  
authentication server settings for  
the appropriate authentication  
server in the Configuration  
servlet, and try to log on again.  
NTLM requires  
username, password and  
domain  
The entered user name,  
password, or domain is blank.  
A NTLM bind is attempted, and  
an LDAP connection has not  
been established.  
NTLM bind failed, no  
connection to (host)  
Check your NTLM  
configuration.  
NTLM bind failed to host  
(host) domain (domain)  
A NTLM bind is unsuccessful to Check your NTLM  
the specified host and host name. configuration.  
Any other NTLM error message  
Check your NTLM  
An unknown NTLM error  
has occurred  
that has not been defined as  
configuration.  
caught has occurred.  
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6.2.4 Simple Authentication Notification Messages  
This section explains the Simple authentication notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
The public DN and public  
password have been configured  
in the Configuration servlet,  
however they are incorrect.  
Check Public DN and  
Public Password and try  
again  
Verify the public DN and public  
password.  
Verify that anonymous  
connections are enabled on  
the server.  
The server does not allow  
anonymous binding, and the  
public DN and public password  
are not configured in the  
Configuration servlet.  
Anonymous binding not  
accepted by host (host)  
If anonymous connections  
are required to be disabled,  
configure the public DN and  
public password credentials.  
Disable any “Require  
TLS/SSL” options on the  
authentication server.  
The authentication server you  
are using has a “Require  
TLS/SSL” option enabled, and  
Authorized Send is not using  
SSL for authentication.  
Enable SSL for  
Confidentiality Required  
authentication in Authorized  
p. 49.  
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6.3 MAIN Screen Notification Messages  
The MAIN screen notification messages are displayed on the MAIN screen in the  
upper-right hand portion of the MEAP device’s UI. If an error has occurred during the  
authentication process, it will be displayed here.  
6.3.1 LDAP Failure Notification Messages  
This section explains the LDAP failure notification messages, along with possible  
causes and remedies.  
These errors will not prevent you from authenticating into Authorized Send.  
However, [Scan to E-Mail] and [Scan to Fax] will be disabled, and you will only be  
allowed to use the Scan to Folder function.  
Message  
Cause  
Remedy  
Your E-mail was not  
found, admin limit  
exceeded.  
An LDAP server limit set by an  
admin authority has been  
exceeded.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, ambiguous  
response.  
An ambiguous response from  
the server was received by the  
client.  
Check your LDAP  
configuration.  
Check your LDAP  
Your E-mail was not  
found, authentication not  
supported.  
The client authentication  
method is not supported by the  
server.  
configuration.  
Use a different authentication  
method.  
Check your LDAP  
configuration.  
There are too many connections  
to the server, and the client must  
wait.  
Your E-mail was not  
found, server busy.  
Increase the amount of  
connections allowed by the  
server.  
Try authenticating later.  
Check your LDAP  
Your E-mail was not  
found, confidentiality  
required.  
configuration.  
The session is not protected by a  
protocol, such as TLS.  
Configure Authorized Send  
with SSL.  
During a bind operation, the  
client is attempting to use an  
authentication method that the  
client cannot use correctly.  
Your E-mail was not  
found, inappropriate  
authentication.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, insufficient access  
rights.  
The client does not have  
sufficient rights to perform the  
requested operation.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, bad attribute.  
A bad LDAP object has been  
specified.  
Check your LDAP  
configuration.  
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Message  
Cause  
Remedy  
Your E-mail was not  
found, invalid credentials.  
Invalid credentials have been  
supplied by the client.  
Check your LDAP  
configuration.  
Check your LDAP  
Invalid DN syntax has been  
supplied by the client (for  
example, an invalid search root  
is entered for the authentication  
server settings in the  
configuration.  
Ensure that the configured  
search root in the  
Your E-mail was not  
found, invalid DN syntax.  
authentication server settings  
in the Configuration servlet is  
correct.  
Configuration servlet).  
Your E-mail was not  
found, LDAP not  
supported.  
LDAP is not a supported  
protocol on the server.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, searched partial  
results.  
An LDAP referral was received, Check your LDAP  
but was not followed.  
configuration.  
Your E-mail was not  
found, LDAP timed out.  
Check your LDAP  
configuration.  
The LDAP server has timed out.  
Your E-mail was not  
found, no results.  
No results were returned by the  
LDAP server.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, bad object class.  
The target object cannot be  
found.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, could not handle  
referral.  
An LDAP referral was received,  
however it could not be  
followed.  
Check your LDAP  
configuration.  
Your E-mail was not  
The client has exceeded its  
found, time limit exceeded. operation time limit.  
Check your LDAP  
configuration.  
Your E-mail was not  
found, size limit exceeded.  
The client has exceeded its  
operation size limit  
Check your LDAP  
configuration.  
Your E-mail was not  
found, unknown error  
(resultCode).  
An unknown LDAP error was  
received.  
Check your LDAP  
configuration.  
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6.3.2 Configuration Notification Message  
This section explains the configuration notification message, along with a possible  
cause and remedy.  
Message  
Cause  
Remedy  
Configure a valid SMTP server  
for the appropriate address book  
server in the Configuration  
servlet.  
Please contact  
administrator to configure  
E-Mail Service.  
There is a bad configuration.  
6.3.3 Warning Notification Message  
This section explains the warning notification message, along with a possible cause  
and remedy.  
Message  
Cause  
Remedy  
User names that are longer  
than 20 characters may cause  
problems with Active  
Directory.  
Usernames over 20  
characters may cause  
issues with AD.  
Make sure the user name does not  
exceed 20 characters.  
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6.4 SCAN TO EMAIL Screen Notification Messages  
The SCAN TO EMAIL screen notification messages are displayed on the SCAN TO  
EMAIL screen in the upper-right hand portion of the MEAP device’s UI. As you  
interact with the application, different types of messages are displayed to notify you of  
an event.  
6.4.1 SCAN TO EMAIL Warning Message  
This section explains the SCAN TO EMAIL warning message, along with a possible  
cause and remedy.  
Message  
Cause  
Remedy  
Wait until the MEAP device  
has completed the operation  
in progress.  
The MEAP device is still in the  
process of sending an e-mail  
message, and you are attempting  
to start another scan.  
Scanning is disabled  
because the device is not  
ready.  
Restart the MEAP device.  
6.4.2 SCAN TO EMAIL Input Request Messages  
This section explains the SCAN TO EMAIL input request messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
Specify an e-mail address.  
You tried to scan a document to  
e-mail, but you have not  
specified an e-mail address, and  
the [E-mail CC to self] check  
box is not selected.  
Select the [E-mail CC to self]  
check box from the [Scan to  
E-Mail] tab in the  
Please specify at least one  
recipient.  
Configuration servlet. See  
Place a document in the  
You have not placed a document Place your document in the  
ADF or on the Platen then in the automatic document  
automatic document feeder or on  
the platen glass.  
close the lid.  
feeder or on the platen glass.  
The device is ready to scan a  
document to be e-mailed, you  
did not specify a subject in the  
[Subject] text box, and the  
[Subject] text box is configured  
as enabled in the Configuration  
servlet.  
You must enter a subject before  
the device scans and sends your  
document.  
Please input subject. It is  
required.  
The MEAP device is ready to  
scan, and validation for the  
SCAN TO EMAIL screen is  
successful.  
Press the [Scan] button or  
<Start> key to begin  
scanning.  
Press [Scan] or ~ (Start).  
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Message  
Cause  
Remedy  
The USB keyboard is in use, and  
a text box was changed that  
requires validation.  
Press <Enter> key to  
validate.  
Press [ENTER] on the USB  
keyboard.  
6.4.3 SCAN TO EMAIL Notification Messages  
This section explains the SCAN TO EMAIL notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
If the connection is OK, your  
document is sent to the  
specified destination.  
Checking SMTP  
Connection…  
You are attempting to scan and  
send a document via SMTP.  
You are attempting to scan and  
send a document via SMTP, and  
SMTP authentication is enabled.  
You must enter the correct user  
name and password to gain  
access to the SMTP server.  
Checking SMTP  
Authentication…  
6.4.4 SCAN TO EMAIL Error Messages  
This section explains the SCAN TO EMAIL error messages, along with possible  
causes and remedies.  
Message  
Cause  
Remedy  
Connection to the SMTP  
Contact the System  
server cannot be established.  
Administrator to make sure that  
the SMTP server is connected  
to the network properly, and is  
accepting connections.  
Cannot connect to the  
SMTP Server.  
The connection has timed out  
from the network socket  
timeout setting in the  
Configuration servlet.  
If you are not using public  
credentials, make sure that  
you enter the correct SMTP  
authentication credentials on  
the SMTP Authentication  
Password pop-up screen.  
Cannot Authenticate to  
SMTP Server; Invalid  
Credentials.  
SMTP authentication is enabled,  
and the SMTP authentication  
credentials used are invalid.  
If you are using public  
credentials, contact the  
System Administrator to  
verify the public credentials  
configured in the  
Configuration servlet. See  
172  
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6.5 SCAN TO FAX Screen Notification Messages  
The SCAN TO FAX screen notification messages are displayed on the SCAN TO FAX  
screen in the upper-right hand portion of the MEAP device’s UI. As you interact with  
the application, different types of messages are displayed notifying you of an event.  
6.5.1 SCAN TO FAX Warning Message  
This section explains the SCAN TO FAX warning message, along with a possible  
cause and remedy.  
Message  
Cause  
Remedy  
Wait until the MEAP device  
has completed the operation  
in progress.  
The MEAP device is still in the  
process of sending a fax, and  
you are attempting to start  
another scan.  
Scanning is disabled  
because the device is not  
ready.  
Restart the MEAP device.  
6.5.2 SCAN TO FAX Input Request Messages  
This section explains the SCAN TO FAX input request messages, along with possible  
causes and remedies.  
Message  
Cause  
Remedy  
You tried to scan a fax  
document, but you have not  
specified a fax number.  
Please specify at least one  
fax number.  
Specify a fax number.  
Place a document in the  
You have not placed a document  
Place your document in the  
ADF or on the Platen then in the automatic document feeder automatic document feeder or  
close the lid.  
or on the platen glass.  
on the platen glass.  
The MEAP device is ready to  
scan, and validation for the  
SCAN TO FAX screen is  
successful.  
Press the [Scan] button or  
<Start> key to begin  
scanning.  
Press [Scan] or ~ (Start).  
The USB keyboard is in use, and  
a text box was changed that  
requires validation.  
Press <Enter> key to  
validate.  
Press [ENTER] on the USB  
keyboard.  
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6.5.3 SCAN TO FAX Notification Messages  
This section explains the SCAN TO FAX notification messages, along with possible  
causes and remedies.  
Message  
Cause  
Remedy  
If the connection is OK, your  
document is sent to the  
specified destination.  
Checking SMTP  
Connection…  
You are attempting to scan and  
send a document via SMTP.  
You are attempting to scan and  
send a document via SMTP, and  
SMTP authentication is enabled.  
You must enter the correct user  
name and password to gain  
access to the SMTP server.  
Checking SMTP  
Authentication…  
6.5.4 SCAN TO FAX Error Messages  
This section explains the SCAN TO FAX error messages, along with possible causes  
and remedies.  
Message  
Cause  
Remedy  
Connection to the SMTP  
Contact the System  
server cannot be established.  
Administrator to make sure that  
the SMTP server is connected  
to the network properly, and is  
accepting connections.  
Cannot connect to the  
SMTP Server.  
The connection has timed out  
from the network socket  
timeout setting in the  
Configuration servlet.  
If you are not using public  
credentials, make sure that  
you enter the correct SMTP  
authentication credentials on  
the SMTP Authentication  
Password pop-up screen.  
Cannot Authenticate to  
SMTP Server; Invalid  
Credentials.  
SMTP authentication is enabled,  
and the SMTP authentication  
credentials used are invalid.  
If you are using public  
credentials, contact the  
System Administrator to  
verify the public credentials  
configured in the  
Configuration servlet. See  
174  
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6.6 SCAN TO FOLDER Screen Notification Messages  
The SCAN TO FOLDER screen notification messages are displayed on the SCAN TO  
FOLDER screen in the upper-right hand portion of the MEAP device’s UI. As you  
interact with the application, different types of messages are displayed notifying you of  
an event.  
6.6.1 SCAN TO FOLDER Warning Message  
This section explains the SCAN TO FOLDER warning message, along with a  
possible cause and remedy.  
Message  
Cause  
Remedy  
Wait until the MEAP device  
has completed the operation  
in progress.  
The MEAP device is still in the  
process of sending a document  
to a shared folder, and you are  
attempting to start another scan.  
Scanning is disabled  
because the device is not  
ready.  
Restart the MEAP device.  
6.6.2 SCAN TO FOLDER Input Request Messages  
This section explains the SCAN TO FOLDER input request messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
You have a document in the  
automatic document feeder or  
on the platen glass, and you  
have not selected a preset share  
or entered a file server and file  
path.  
Select a Preset Share or  
enter a File Server and  
File Path.  
Select a preset share, or enter a  
file server and file path.  
You have not placed a  
document in the automatic  
document feeder or on the  
platen glass.  
Place a document in the  
ADF or on the Platen then  
close the lid.  
Place your document in the  
automatic document feeder or on  
the platen glass.  
The MEAP device is ready to  
scan the document to the share,  
and validation for the SCAN TO  
FOLDER screen is successful.  
Press the [Scan] button or  
<Start> key to begin  
scanning.  
Press [Scan] or ~ (Start).  
The USB keyboard is in use,  
and a text box was changed that  
requires validation.  
Press <Enter> key to  
validate.  
Press [ENTER] on the USB  
keyboard.  
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6.6.3 SCAN TO FOLDER Notification Messages  
This section explains the SCAN TO FOLDER notification messages, along with  
possible causes and remedies.  
Message  
Cause  
Remedy  
Checking access to [share] The MEAP device is attempting to  
Not applicable.  
share…  
acquire sufficient read privileges.  
The MEAP device is validating  
correct formatting of the file server Not applicable.  
and file path.  
Validating File Server and  
File Path…  
6.6.4 SCAN TO FOLDER Error Messages  
This section explains the SCAN TO FOLDER error messages, along with possible  
causes and remedies.  
Message  
Cause  
Remedy  
The MEAP device cannot acquire  
sufficient read privileges to the  
specified file path on the specified  
file server.  
Specified share is  
inaccessible. Please enter  
or select another.  
Verify that the share exists  
and that sufficient privileges  
have been configured.  
Verify that the user has a  
Home Directory configured  
in Active Directory, or  
The [Scan to Home  
Directory/Preselected Share only]  
check box is selected in the  
Configuration servlet, and the user  
has no Home Directory configured  
in Active Directory.  
Home Directory is not  
configured. Contact  
administrator.  
Clear the check mark from  
the [Scan to Home  
Directory/Preselected  
Share only] check box.  
Select or configure a  
preselected share in the  
Configuration servlet, or  
The [Scan to Home  
Directory/Preselected Share only]  
check box is selected in the  
Configuration servlet, and no  
preselected share is selected from  
the Preselected Share drop-down  
list.  
No share is pre-selected.  
Contact administrator.  
Clear the check mark from  
the [Scan to Home  
Directory/Preselected  
Share only] check box.  
Create a preset share in the  
Configuration servlet, or  
The [File Server/Path] and  
Clear the check marks from  
the [File Server/Path] and  
[Browse] check boxes in  
the <Disabled> column.  
[Browse] check boxes in the  
<Disabled> column are selected in  
the Configuration servlet, and no  
preset shares have been created.  
No share can be selected.  
Contact administrator.  
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