Telephone Quick Reference
Humboldt
State
University
Automatic Call-back
Cancel
Call Diversion
All Calls
Cancel
No Answer
Cancel
Busy
Cancel
Follow me
Cancel
Extension
Call Pick-up
Group
Directed
Extension number
Call Waiting
Send
Individual Abbreviated Dialing
Last Number Redial (off campus)
Telecommunications
&
Network Services
826-5000
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Notes
Table of Contents
Important Numbers and Access Codes........................................................................... 1
Quick Start....................................................................................................................... 2
Function Keys.................................................................................................................. 4
Menu and Function Keys (F1 – F4) ................................................................................. 5
Features .......................................................................................................................... 7
PLACING CALLS ........................................................................................................ 7
SPEAKER.................................................................................................................... 7
DIRECTED CALL PICK UP......................................................................................... 7
GROUP CALL PICK UP.............................................................................................. 7
EXCLUSIVE HOLD ..................................................................................................... 7
COMMON HOLD......................................................................................................... 8
INQUIRY/CONSULTATION HOLD.............................................................................. 8
CONFERENCE ........................................................................................................... 9
TRANSFER ................................................................................................................. 9
INDICATOR LAMPS.................................................................................................... 9
RING VOLUME ..........................................................................................................10
RING TONE................................................................................................................10
DISTINCTIVE RINGS.................................................................................................10
RING OPTIONS .........................................................................................................10
CALL WAITING ..........................................................................................................11
CALL DIVERSION......................................................................................................11
FOLLOW ME..............................................................................................................12
SPEED REDIAL (Off-campus calls only)....................................................................13
EXTERNAL NUMBER REDIAL ..................................................................................13
TELEPHONE NUMBER STORE (TNS) .....................................................................13
INDIVIDUAL ABBREVIATED DIALING......................................................................14
AUTOMATIC CALL BACK..........................................................................................15
Additional Features.........................................................................................................16
Voice Mail Quick Tips.....................................................................................................17
Notes..............................................................................................................................18
Telephone Quick Reference...........................................................................................21
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Important Numbers and Access Codes
Notes
EMERGENCY ...................................................................................
Campus Operator..............................................................................................
Off-Campus Calls ........................................................................
Voice Mail System....................................................................
Telephone Problems ................................................................
+ the number
On-Line Directory
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Voice Mail Quick Tips
Quick Start
Exclusive Hold (Page 7)
Automatic Date & Time
Bypass System Greeting
To place call on Exclusive Hold
Date & Time (for a single message)
• Press line key that received call
OR
Erase, Re-record
Greetings
Away from the phone
• Press vacant line key
Lamp will change from steady to slow flash
On the phone
Locate messages
Sent
Received
Common Hold (Page 8)
On Campus
Off Campus
With party on line
Password, Changing
Pause during playback
Press the wrong key?
Quick message delete
Quicken message playback
Reply to message
• Press
• Hang up
Record
Inquiry/Consultation Hold (Page 8)
Skip to next message
Skip to saved message
Slow message playback
Volume during playback
With party on the line
• Press
• Dial second party
• To alternate between parties If
answered, press
or
Transfer (Page 9)
To transfer with party on the line
• Press
• Dial second party
• Press
• Hang up
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Quick Start
Additional Features
ACCEPT SECOND CALL (ODN2)
Conference Calls (Page 9)
When engaged on a call, other incoming campus calls will ring through on the alternate
access line if available and if ODN2 is set.
With first party on the line
ADDITIONAL DIRECTORY NUMBER (ADN)
• Press
Additional extension numbers may be programmed into a function key. Calls may be
placed and received from these extensions.
• Dial second party
• If answered, press
and wait for
long beep
HOTLINE
• If no answer, press
This feature allows you to establish an immediate non-dialed connection between two
stations. Each station requires a Hotline key dedicated to the other.
INTERCOM (ICL)
A function key may be programmed to allow individuals to be members of an intercom
group. Calls may be made to an intercom member by pressing the intercom function key
and dialing the last two digits of the intercom member’s extension.
Call Waiting (Page 11)
To send to busy extension
MULTIPLE DIRECTORY NUMBER (MDN)
• Press
Function keys may be programmed to have a line appearance of another campus
extension. Calls may be placed or received from these extensions.
• Busy tone changes to ring
• Wait for party to answer
MULTIPLE DIRECTORY SPEED DIAL (MNS)
This feature is similar to the Multiple Directory Number, however, it will speed dial the line
it is associated to.
Automatic Call-Back (On-campus Only) (Page 13)
VOICE MAIL MESSAGE WAITING (MEW)
Extension is busy or does not answer:
A key programmed with this feature will light when a voice mail message is waiting. In this
state and when the key is depressed, the system will dial the voice messaging server.
• Press
• Listen for 3 beeps
• When extension becomes available your phone will fast
ring for eight seconds
• Lift handset before ringing stops
• Called extension rings
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Function Keys
Features
The 661 digital telephone has 26 function keys. Thirteen of these keys have fixed
functions, and the remaining 13 can be programmed for additional features.
AUTOMATIC CALL BACK (On-campus calls only)
Automatic Call Back (ACB) feature allows a user calling a station that is busy, or
does not answer, to request a callback when the station becomes free. (The
user may make and/or receive calls while the Automatic Call Back feature is in
effect.) When the station marked for call back becomes available, the system will
ring the user’s extension with eight seconds of fast ringing. Lifting the handset
will place a call to the extension marked for Automatic Call Back. (The user must
pick up the handset before the ringing stops, or the call back will be canceled.)
Several Automatic Call Backs can be activated at the same time. An Automatic
Call Back cannot be initiated to an off-campus number.
FIXED KEYS
Access 1
Access 2
Access 3
Transfer
Clear
Receives and places calls
Receives and places calls
Place calls on exclusive hold. Serves as third access to place calls
Transfer Calls
Disconnect active call or operation
Activates speaker
Mutes your voice to other end while other end still audible
Toggle programming mode
Speaker
Mute
Prog
F1 – F4
Menu
Function keys for programming the phone features
Toggles menu on the bottom of the screen
To request an automatic call back
•
•
•
•
•
Dial the on-campus extension, hear busy signal or no answer
Press
Listen for three beeps
Hang Up
When marked extension becomes available, there will be eight
seconds of fast ringing. Lift the handset, the extension on call back will
ring
To cancel an automatic call back
One Extension
All Extensions
•
•
•
•
Lift handset
Press
Dial extension number
Press
•
•
Lift handset
Press
Programmable keys are designated A12 through A24 and may be set to any one of the
following:
Accept Second Call (ODN2)
Call Back (CAB) [can also use
Call Divert (CAD)
]
Call Pick Up
Common Hold (CUP)
Conference (CNF)
External Number Redial (ENR)
Telephone Number Store (TNS)
Voice Mail Message Waiting (MEW)
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Menu and Function Keys (F1 – F4)
Features
INDIVIDUAL ABBREVIATED DIALING (optional feature programmed by System
Administrator)
Programmable Keys Descriptions
The Individual Abbreviated Dialing (IAD) feature allows users to program a speed
dial code for frequently called numbers or features. When an IAD code is dialed,
the system automatically dials the preprogrammed number. Stations can have
up to ten individual abbreviated numbers of up to 20 digits in length.
Toggles the menu display on and off. The displayed menu is
ENTER AUTH CODE
LOCK ACC AUTH
TIME
F4
F1
F2
F3
To Program or Reprogam Numbers
•
•
•
•
•
•
•
Lift the handset
Press
Enter one Digit (0-9) to represent dialed number
Press
Enter number (include access code 9 if off-campus)
Press
Hang up
LOCK
ACC
Press F1 to lock the phone’s settings
Press F2 to enter an Account code
Press F3 to exit the Authorization Code
Press F4 to start the timer function
AUTH
TIMER
Prompts you to enter the auth code to lock the instrument
ENTER AUTH CODE
To Dial Abbreviated Number
•
•
•
Lift handset
Press
The system will dial automatically
CLEAR DEL
F1 F2
ENTER
F4
F3
To Cancel/Reprogram Abbreviated Number
•
•
•
Lift the handset
Press
Hang Up or Follow program numbers (see above)
CLEAR
DEL
Press F1 to erase the digits entered for the auth code
Press F2 to erase the digits entered for the auth code
Press F4 to exit the current menu
ENTER
All Abbreviated Numbers
•
•
•
Lift the handset
Press
Hang Up
Prompts you to enter the Account Code. This allows you to charge the call to
another extension/department.
ENTER ACCOUNT CODE
CLEAR DEL
F1 F2
ENTER
F4
F3
CLEAR
DEL
Press F1 to erase all the digits entered for the account code
Press F2 to erase the last digit entered for the account code
Press F4 to exit the current menu
ENTER
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Features
Menu and Function Keys (F1 – F4)
Cancel Follow Me from
Enter the auth code. This feature allows you to use an auth code to override
the phones current class of service.
Answer Point
Your Phone
•
•
•
•
•
•
Lift handset
•
Lift handset at current answer point
ENTER AUTH CODE
CLEAR DEL
Press
Dial your extension
•
•
•
Press
ENTER
F4
Listen for normal dial tone
Hang up
Press
F1
F2
F3
Listen for pulsating dial tone
Hang up
CLEAR
DEL
Press F1 to erase all the digits entered for the auth code
Press F2 to erase the last digit entered for the auth code
Press F4 to exit the current menu
Note: Stuttered dial tone will remind the user that calls are diverted.
SPEED REDIAL (Off-campus calls only)
ENTER
This Speed Redial feature will redial the last off-campus number called.
To use speed dial
Toggle the display between the date display and the timer. The timer feature
will display the time since the timer was started by pressing F1.
•
Press
START RST
F1 F2
DATE
F3
EXIT
F4
EXTERNAL NUMBER REDIAL
Like the Speed Redial feature, The External Number Redial (ENR) feature will dial an off-
campus number. The difference is that you will choose the number to save.
START
Starts the timer. While running STOP is displayed in the F1
position. To stop the timer, press F1 again.
To save a number using External Number Redial
•
•
Dial an off-campus number
Press the ENR function key to save the number
RST
Press F2 to reset the timer to 0. Press F1 to start it again.
Toggles display between the date and the timer function
Press F4 to exit the current menu
DATE
EXIT
To use the External Number Redial function key
•
•
Press the ENR key to dial the number
The number will be dialed automatically
Depressing this key when dialing will recall the stored number and dial automatically
TELEPHONE NUMBER STORE (TNS)
TNS keys may be programmed to store key sequences up to 20 keystrokes.
To store number
•
•
Press
Press vacant TNS key
Lamp is on
•
•
Enter the number (+ 9 if off-campus)
Press TNS key
Lamp is off
•
Press
Lamp is off
To use a stored number
•
•
Press the TNS key
Number is automatically dialed
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Features
Features
PLACING CALLS
To place a call
The Diversion No Answer feature re-routes all incoming calls not answered within a given
interval (four to five rings) to the preprogrammed answering point. After the first diversion,
subsequent calls are diverted in two rings until a call is again placed or answered from the
extension.
•
Lift handset and dial
OR
•
•
Dial without lifting handset (Call set up is heard through speaker. See below)
Pickup handset to speak OR
To Divert No Answer
To Undivert No Answer
•
Listen and speak hands-free through speaker and microphone.
•
Lift handset
•
Lift handset
•
•
Press
•
Press
Listen for dial tone
Hang up
To receive a call or calls on other lines
Listen for 3 beeps and then the
dial tone
Hang up
•
Lift handset
•
OR
•
•
Press flashing key
(Call is heard through speaker. Speak to microphone.)
The Diversion Busy feature diverts incoming calls placed to a busy station to a
preprogrammed answering point, e.g. voice mail.
SPEAKER
The 661 is equipped with a speaker and microphone to permit hands-free conversations.
The lamp to the left of the speaker key indicates hands-free mode. To change from
handset to hands-free listening, press the speaker key and replace handset into cradle.
To change from hands-free to handset operation, pick up handset from cradle. Adjust
speaker volume with the sliding control above speaker key.
Note: If this option is in place a caller to your extension may not use automatic call back,
nor will you be able to pick up calls on your instrument from another telephone.
To Divert Busy
To Undivert Busy
•
Lift handset
•
Lift handset
•
•
Press
•
Press
Listen for dial tone
Hang up
DIRECTED CALL PICK UP
Listen for 3 beeps and then the
dial tone
Hang up
Any call ringing into a campus extension may be picked up from another telephone. This
feature works only on extensions which have not initiated the Divert to Voice Mail when
Busy feature.
•
•
To pickup a call ringing on another line
FOLLOW ME
•
•
Dial the number of the ringing extension
Listen for the busy tone
The Follow Me feature allows a user to forward all calls to another campus extension. It is
possible to redirect and/or cancel the Follow Me from the other extension without returning
to your station.
•
Press
Activate Follow Me
Redirect Follow Me
GROUP CALL PICK UP
•
Lift handset
•
Lift handset at current answer point
Multiple extensions may be put into a common pick-up group. Calls to an extension within
the group may pick up a call ringing into another extension within the group.
•
•
Press
•
•
Press
Dial your extension
Dial extension where calls to
follow to
•
•
Press
To pickup a call within the pickup group
•
•
Press
Dial the new answer point number
•
Press
Listen for 3 beeps and then the
dial tone
•
•
•
Press
Listen for dial tone
Hang up
•
Hang up
EXCLUSIVE HOLD
Calls may be placed on hold and cannot be retrieved from another telephone.
To place call on Exclusive Hold
•
OR
Press line key that received call
•
•
Press vacant line key (Access 1, Access 2 or Hold)
Lamp will change from steady on to a slow flash
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Features
Features
Retrieve Call on Exclusive Hold
•
•
Press line key
Slow flash goes steady
Distinctive Tones through the earpiece inform the user of call progress and feature
activation.
Sound
Single long beep
Tone Indication
Member joined conference call
Tone Name
Conference
COMMON HOLD
The Common Hold feature permits a user to place a party on hold. A call placed on
common hold may be picked up from another extension with the same line appearance.
Single short beep
Member left conference call
With the party on the line
Three short beeps Feature accepted and confirmed
Pulsating dial tone Message waiting OR
Phone has been diverted
Confirmation
Message Waiting
Diverted
•
•
Press
Hang up
To retrieve a call on Common Hold
Single beep
Double beep
On-campus call waiting
Off-campus call waiting
Call Waiting
From your desk
•
•
Pick up the handset
Press flashing line to retrieve call
CALL WAITING
From another location
Call Waiting alerts a station engaged on a call that another call is attempting to ring in.
Campus extensions can choose to send a call waiting tone to another campus extension.
Call waiting tone is automatic from off campus calls.
•
•
Dial the extension where call placed on hold
Listen for busy tone
•
Press
To Send call waiting tone
To Answer Call Waiting
Press the flashing key,
•
Hear busy signal
•
Note: If you have diverted your calls to go to voice mail when you are on the telephone,
this feature will not work as directed here.
•
•
Press
Busy tone changes to ring if
Call Waiting is accepted
Wait for party to answer
INQUIRY/CONSULTATION HOLD
•
The Inquiry feature allows a user to place a call on exclusive hold that cannot be picked
up by another extension. While on hold, the user can alternate between the original call
and a second call.
CALL DIVERSION
The Call Diversion feature re-routes a station’s incoming calls to an alternate number.
There are four types of call diversion; All Calls, No Answer, Busy and Follow Me.
Preprogrammed answering points may be voice mail or to another campus extension.
Pre-programming of the answer point is done by the system administrator.
With the party on the line
•
•
Press
Dial second party
The Divert All Calls feature automatically reroutes all incoming calls to a preprogrammed
answering point.
To alternate between parties
•
Press
OR
To Divert All Calls
To Undivert All Calls
OR
•
•
Lift handset
•
Lift handset
Initiate a conference call with all parties by pressing
•
•
Press
•
Press
Listen for dial tone
Hang up
Listen for 3 beeps and then the
dial tone
•
•
Hang up
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Features
Features
CONFERENCE
RING VOLUME
The Conference feature allows a user to initiate a conference call with up to eight parties.
After establishing a conference call, conference members may drop out or be added at
any time.
The ringer volume can be adjusted to four levels by a sliding switch located on the right
side of the instrument.
With the first party on the line
•
•
Press
Dial second party
RING TONE
The ringer tone is changed using the
key and the digit keys
After Answer
To change ring tone
•
•
•
•
Press
Listen for long beep
All parties connected
Repeat steps to connect up to 8 parties
•
•
•
Press
A digit from 0 to 9 to select the ring. A sample of the ring will be played
Press
No Answer
Press
•
DISTINCTIVE RINGS
Distinctive ringing provides a unique ringing cadence which permits station users to
distinguish between different types of incoming calls. Three types of ringing signals are
provided.
TRANSFER
Transfer allows a station user to extend an active call that has been placed on hold to a
third extension. Calls may be “blind” transferred by pressing transfer before the third
extension is answered or the call may be “announced” by waiting for the third extension to
answer.
Ring Signal
Indication
Single Ring
Double Ring
Interrupted Fast Ring
On-campus call
Off-campus call
Call back
To transfer with the party on the line
•
•
Press
Dial second party
RING OPTIONS
Ring options can be programmed by the user to flash lamps and delay or suspend ringing
as required.
After answer
Before answer
If busy or no answer
•
•
•
Announce Call
Press
Hang up
•
•
Press
Hang up
•
•
•
Press
Press
Returned to caller
To change ring options
Ring Options
Silent (flashes only)
•
•
Press
Press the line key to be
changed
Normal Ring
(Lamp is on)
Enter ring option
INDICATOR LAMPS
Each function key has an associated Lamp.
•
•
•
Rings after delay
Press line key
Press
Two rings, continues to flash
Lamp is
On
Indicating
Line engaged or feature activated
Line available or feature is idle
Incoming Call
Two rings after delay, continues to
flash
Off
•
Lamp is off
Conditional Automatic Answer
Flash
Call answered after a warning tone
Requires Auto Answer function key
Slow Flash
Fast Flash
Call on hold
Line in use by another
Unconditional Automatic Answer
Call answered after a warning tone if
access line is free.
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