Bissell Vacuum Cleaner 50C9 User Manual

V A C U U M  
U S E R ’ S G U I D E  
50C9 SERIES  
3
4
5
Safety Instructions  
Product View  
Assembly  
6-9 Operation  
10-15 Maintenance and Care  
16-17 Troubleshooting  
18 Consumer Services  
19 Replacement Parts  
20 Warranty  
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IMPORTANT SAFETY INSTRUCTIONS  
When using an electrical appliance, basic  
precautions should be observed, including  
the following:  
Turn off all controls before plugging or unplugging  
vacuum cleaner.  
Use extra care when cleaning stairs.  
Unplug before attaching the TurboBrush.  
Do not pick up flammable materials (lighter fluid,  
gasoline, kerosene, etc.) or use in the presence of  
explosive liquids or vapors.  
REaD all InStRUCtIonS  
bEfoRE USInG yoUR  
UpRIGht VaCUUM.  
Do not pick up toxic material (chlorine bleach,  
ammonia, drain cleaner, etc.).  
Always connect to a polarized outlet (one slot is wider  
than the other). Unplug from outlet when not in use and  
before conducting maintenance.  
Do not use vacuum cleaner in an enclosed space  
filled with vapors given off by oil base paint, paint  
thinner, some moth proofing substances, flammable  
dust, or other explosive or toxic vapors.  
Do not pick up hard or sharp objects such as  
WaRnInG:to reduce  
glass, nails, screws, coins, etc.  
the risk of fire, electric shock,  
Do not pick up anything that is burning or smoking,  
or injury:  
such as cigarettes, matches, or hot ashes.  
Do not modify the polarized plug to fit a  
non-polarized outlet or extension cord.  
Do not use without filters in place.  
Use only on dry, indoor surfaces.  
Keep appliance on a level surface.  
Do not carry the vacuum cleaner while it is running.  
Do not leave vacuum cleaner unattended when it  
is plugged in.  
Unplug from outlet when not in use and  
before servicing.  
Brush may unexpectedly restart. Unplug from  
outlet when cleaning or servicing.  
Do not use outdoors or on wet surfaces.  
Do not allow children to operate vacuum  
SaVE thESE  
InStRUCtIonS foR  
fUtURE USE  
cleaner or use as a toy.  
Close attention is necessary when used by or  
near children.  
Do not use for any purpose other than described in  
this User’s Guide.  
Use only manufacturer’s recommended  
attachments.  
thIS applIanCE haS  
a polaRIZED plUG.  
Do not use with damaged cord or plug.  
If appliance is not working as it should, has been  
dropped, damaged, left outdoors, or dropped  
into water, have it repaired at an authorized  
service center.  
Do not pull or carry by cord, use cord as a handle,  
close a door on cord, or pull cord around sharp  
edges or corners. Do not run appliance over cord.  
Keep cord away from heated surfaces.  
To reduce the risk of electric shock, this appliance has a  
polarized plug (one blade is wider than the other). This plug  
will fit in a polarized outlet only one way. If the plug does  
not fit fully in the outlet, reverse the plug. If it still does not  
fit, contact a qualified electrician to install a proper outlet.  
Do not change the plug in any way.  
Do not unplug by pulling on cord. To unplug, grasp  
the plug, not the cord.  
This model is for household use only.  
Do not handle vacuum cleaner or plug with  
wet hands.  
Do not put any object into openings. Do not use with  
any opening blocked; keep openings free of dust,  
lint, hair, and anything that may reduce air flow.  
Keep hair, loose clothing, fingers, and all parts of  
body away from openings and moving parts.  
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Product view  
Power Switch  
Upper Handle  
Hose  
TurboBrush®  
Release Button  
Carrying Handle  
Brush Switch  
Filter Door Latch  
HEPA Filter  
Cartridge (inside)  
Quick Release™  
Cord Wraps  
Screen  
Power Cord  
Crevice Tool  
Dirt Container  
Headlight  
Filter Tray (foam  
filter inside)  
Hose  
Wand  
Height  
Adjustment  
Dial  
Wand Base  
Diverter  
Hose Collar  
Brush Window  
Furniture Protection  
Guard  
Telescoping  
Extension  
Wand  
Brush  
Upholstery Brush  
Handle Release  
Pedal  
Foot Hose  
Lower Hose Clip  
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CaUtIon:  
Assembly  
tool required: phillips screwdriver  
1. Slide upper handle onto lower handle. Insert  
one screw into hole marked with an arrow  
and tighten until snug.  
Do not plug in your  
vacuum cleaner until  
you are familiar with  
all instructions and  
operating procedures.  
2. Attach hose by lining up the tabs on the  
collar with the corresponding notches on  
the back of the vacuum as shown. Turn  
clockwise to lock the hose into place.  
2
1
3. Wrap the hose by routing it down and into  
the lower hose clip then up and over the top  
of the handle. Insert the hose wand fully into  
the hose base.  
note: It is important that the hose is fully  
inserted into the base for the suction air to  
be directed properly to the foot during floor  
vacuuming.  
4
3
4. Store TurboBrush on the front of the handle  
by aligning the slot at the bottom with the  
tab and snapping into place.  
5. Place crevice tool inside telescoping extension  
wand. Store tools on vacuum as shown.  
5
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Operation  
Transporting your cleaner  
Use the handle on the front to carry the cleaner  
or place the cleaner in the upright position and  
tip back to roll on the rear wheels.  
Releasing the power cord  
the upper and lower cord wraps rotate to allow  
for quick and easy removal of the power cord.  
Fingertip power switch  
the power button is located at the top of the  
vacuum handle.  
to turn cleaner on, press  
to turn cleaner off, press  
button once.  
button again.  
note: the rotating brush will not turn on  
unless the unit is in the reclined position  
and the brush switch is on.  
Handle positions  
Use your foot to pull the handle release pedal  
back to recline the vacuum cleaner.  
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Operation  
Height adjustment  
there are seven height settings available for  
various floor surfaces. turn the dial on the foot of  
the cleaner to the desired setting.  
lowest setting – for bare floors.  
Medium settings – for short and medium pile  
carpets.  
attEntIon:  
Some berber carpets have a  
tendency to fuzz with wear.  
Repeated strokes in the same  
area may aggravate this  
condition. Consider setting your  
cleaner on a higher than normal  
setting for this type of carpet.  
high setting – for plush carpet.  
note: for optimal cleaning performance,  
adjust to the lowest practical setting. If  
your cleaner is difficult to push, adjust to  
the next higher setting.  
If the dial is difficult to turn, tilt the cleaner  
back slightly to take the weight off the foot while  
turning.  
Fingertip brush switch  
the rotating brush is turned on or off using the  
switch at the side of the top of the handle. the  
brush will start rotating when the unit is reclined.  
the brush should be on for most carpeted floors.  
you may want to turn the brush off for bare floor  
cleaning or other delicate surfaces.  
to turn the brush on, press  
to turn the brush off, press  
button once.  
button again.  
Brush auto shut-off feature  
When your cleaner is in the upright position, the  
brush will not rotate. the brush will rotate only  
when the cleaner is in the reclined position and  
the brush switch is on.  
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attEntIon:  
Operation  
always place the vacuum  
cleaner on the floor in its fully  
upright position when using  
tools. placing the vacuum in  
this position automatically  
stops the rotating brush.  
Using the tools  
1
Make sure the cleaner is in the upright  
position.  
2. Remove the hose wand from the wand  
base. This automatically diverts the  
suction to the hose. Unwind the hose from  
the cleaner.  
2
note: to help prevent the machine from  
tipping, the hose should remain in the  
bottom hose clip.  
3. Use the hose and wand alone or attach  
any of the tools to the end of the hose  
wand.  
TurboBrush  
Use rotating brush action for small areas such  
as stairs and upholstery.  
note: press gently when using the  
turbobrush to gain maximum cleaning.  
too much pressure could cause the brush  
to stop rotating.  
Upholstery tool  
Use shorter stiff bristles when agitation is needed to  
remove debris.  
Crevice tool  
Use in tight narrow spaces  
Telescoping extension wand  
Use with desired attachment for a longer reach. to  
extend the wand, twist the collar to “Unlock” and  
push away from you. twist the collar to “lock”  
to lock into place. to retract, twist to unlock, pull  
toward you and twist to relock.  
CaUtIon:  
to avoid personal injury  
and to prevent the cleaner  
from falling when cleaning  
stairs, always place it at  
the bottom of the stairs.  
all items may not be included with your model.  
other tools are available; to order, please refer to  
page 18-19.  
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CaUtIon:  
Make sure vacuum cleaner  
has been switched off and  
unplugged before removing  
dirt container.  
Operation  
Emptying the dirt container  
Empty the dirt container as soon as the dirt  
reaches the “full” line on the side of the container.  
1. Press the release button on top of the  
carrying handle to remove the dirt container.  
1
2. Choose an emptying method.  
Method #1 – hold the dirt container over  
trash can and push the emptying button to  
open the bottom (2a). Close the bottom after  
the dirt empties.  
2a  
Method #2 – place a plastic bag over the bottom  
of the dirt container. Push the emptying button  
through the plastic to open the bottom (2b).After  
the dust settles, close the bottom and remove  
the bag to discard.  
2b  
3. Replace dirt container on cleaner by aligning  
the bottom and pushing back until it snaps  
into place.  
3
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Maintenance and care  
Cleaning the dirt container  
additional steps can be taken to clean the dirt  
container as necessary.  
WaRnInG:  
to reduce the risk of  
electric shock, turn power  
switch off and disconnect  
polarized plug from electri-  
cal outlet before perform-  
ing maintenance or  
1. Ensure the dirt container has been emptied.  
2. Remove the lower portion by pressing the  
front and back latches on the upper portion  
as shown.  
troubleshooting checks.  
2
3. Clean the screen with a cloth or soft brush  
to remove dust or debris.  
4. If desired, the lower dirt container may be  
washed in warm water. Make sure it is  
completely dry before reassembling.  
3
5. To reassemble, hold the carry handle and  
place the upper portion into the lower  
5
portion, lining up the front and back latches.  
Push down until both latches click into place.  
Make sure the dirt container is securely  
assembled before replacing it on machine.  
Cleaning the foam filter  
the foam filter should be checked monthly and  
washed as needed to maintain performance.  
More or less frequent cleaning may be required  
based on individual vacuuming habits and types  
of debris picked up .  
1. The foam filter is located in the tray  
labeled "Filter" underneath the dirt  
container. Pull the tray out to access  
the filter.  
WaRnInG:  
Do not operate the cleaner with a  
damp or wet filter or without all  
the filters in place.  
1
2. Remove foam filter from tray and hold under  
running water to wash. Mild detergent  
may also be used if desired. Wring excess  
water from filter. air dry thoroughly before  
replacing.  
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Maintenance and care  
Replacing the hEpa media filter cartridge  
the hEpa media filter cartridge should be  
replaced every six months or if suction  
is declining. More or less frequent  
replacing may be required based on  
individual vacuuming habits and types of  
debris picked up.  
1. To remove the HEPA media filter  
cartridge, push down on the filter door  
latch and pull door away from the  
cleaner.  
1
2. Lift the tab at the top of the HEPA media  
filter cartridge and pull cartridge away  
from the cleaner.  
2
3. Replace the used HEPA media filter  
cartridge with a new one.  
note: to avoid damaging the hEpa  
media filter cartridge and reducing  
its filtration capabilities, be careful  
not to touch the filter material. the  
hEpa media filter cartridge is not  
washable.  
4. To ensure a tight seal, the filter cartridge  
must latch fully in place. To install, push  
firmly near the top with the palm of your  
hand while holding the vacuum with  
your other hand.  
4
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Maintenance and care  
WaRnInG:  
to reduce the risk of  
Clearing clogs  
electric shock, turn power  
switch off and discon-  
nect polarized plug from  
electrical outlet before  
performing maintenance or  
troubleshooting checks.  
low suction or poor pickup may be due to  
a clog in the vacuum cleaner. If you notice  
a change in the sound of the motor or a  
reduction in the spinning action in the dirt  
container, check for a clog.  
If there is no suction or if suction is reduced  
at the hose, follow these steps to check for  
and clear the clog:  
5
1. Unplug cleaner from electrical outlet.  
2. Check the foam filter and clean as  
necessary (see cleaning your foam filter  
on page 10).  
3. Check the HEPA media filter and replace  
if necessary (see replacing the HEPA  
media filter cartridge on page 11).  
6
4. Check to see if dirt container is full.  
Empty if needed.  
5. Remove lower portion of dirt container.  
Clean the screen and check center  
tubes for dirt accumulation.  
6. While dirt container is removed, check  
7
dirt inlet for clogs.  
7. Remove the hose from the cleaner by  
twisting the collar counterclockwise.  
8a  
Straighten the hose and check for a clog.  
8. Check diverter area at back of machine  
for diverter position and clogs. When the  
hose wand is removed from the base,  
the diverter should be up (8a). If a clog is  
visible near the diverter, the plastic cover  
may be removed to clear the clog by  
removing the 7 screws as shown (8b).  
8b  
note: When removing and reinstalling the  
plastic cover, make sure the rope gasket  
remains fully in its track.  
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Maintenance and care  
Clearing clogs continued  
1
If suction is normal at the hose, follow these steps  
to check for and clear the clog for floor cleaning:  
1. Check diverter area at back of machine for  
diverter position and clogs. When the hose  
wand is inserted in the base, the diverter  
should be down. If a clog is visible near the  
diverter, the plastic cover may be removed to  
clear the clog by removing the 7 screws as  
shown in illustration on page 12.  
2a  
2. Check the foot hose for clogs (2a). If you are  
not able to tell from the outside if a clog is  
present, remove the bottom 4 screws from  
the diverter cover to loosen and straighten  
the foot hose (2b).  
2b  
Remove any clogs found and fully  
reassemble the cleaner before attempting to  
check suction again or using the cleaner.  
Thermal motor protection  
an internal thermal protector has been designed  
into your cleaner to protect it from overheating.  
When the thermal protector activates, the main  
vacuum motor will stop operating. If this happens,  
proceed as follows.  
1. Turn the cleaner OFF and unplug from  
electrical outlet.  
2. Check the cleaner for the source of over-  
heating problem (i.e. full dirt cup, dirty filters  
or clog).  
3. Fix the problem by following the steps in the  
maintenance section of the user guide.  
4. When the motor cools for approximately 30  
minutes, the thermal protector automati-  
cally resets and cleaning may continue. If  
the cleaner will not turn on or the thermal  
protector continues to activate, your cleaner  
may need servicing. Call BISSELL Consumer  
Services or visit the website.  
note: the thermal protector controls the  
main vacuum motor only, not the brush  
motor. If the thermal protector activates,  
the brush will continue to operate normally;  
however, there will be no suction.  
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Maintenance and care  
Brush reset  
If something becomes lodged in the foot and the  
brush shuts off, turn the cleaner off and unplug  
from the outlet. Remove the obstruction. the  
brush will automatically reset when the cleaner  
is plugged in and turned back on.  
CaUtIon:  
to reduce the risk of injury  
from moving parts, turn off  
the vacuum cleaner and  
disconnect power plug from  
electrical outlet.  
Brush maintenance  
the rotating brush should be checked regularly  
for accumulating debris that might reduce the  
cleaning performance of your vacuum.  
1. Unplug cleaner from electrical outlet.  
2. Recline the handle and turn your cleaner  
3
over so the bottom side is up.  
3. Carefully cut away any visible hair, fibers  
or debris from the brush roll.  
Do not attempt to disassemble the vacuum foot  
or to remove the brush roll. If you feel it needs to  
be checked or replaced, call bISSEll Consumer  
Services or visit the website to locate an  
authorized service center.  
Belt maintenance  
the brush belt is designed to last the useful life  
of the cleaner when used according to all  
instructions in the user guide under normal  
household conditions. If you feel that it needs to  
be checked or replaced, call bISSEll Consumer  
Services or visit the website to locate an authorized  
service center. Do not attempt to disassemble the  
vacuum foot or to change the belt.  
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Maintenance and care  
Changing the light bulb  
2
1. Unplug cleaner from electrical outlet.  
2. Recline handle for easier access to light bulb  
and remove screw to lift off lens.  
3. Remove the bulb by grasping bulb and pull-  
ing straight out of the socket. Install the new  
bulb by pushing gently into the socket until  
the bulb snaps into place.  
3
TurboBrush maintenance  
the turbobrush should be checked regularly for  
clogs or debris wrapping around the brush.  
1. Remove tool from hose or front of vacuum.  
2
2. Twist collar so opening is at the top and lift  
top cover to remove.  
3. Remove the brush from the belt and clean  
debris.  
4. Replace the brush inside the belt and place  
4
ends into slots on sides as shown.  
5. Reposition top cover making sure to line up  
inside tab at the front with the opening on  
the cover. Twist collar until opening is at the  
bottom to lock into place.  
5
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Troubleshooting  
WaRnInG:  
to reduce the risk of  
electric shock, turn  
power off and discon-  
nect polarized plug from  
electrical outlet before  
performing maintenance  
or troubleshooting.  
Vacuum cleaner won’t turn on  
possible causes  
Remedies  
1. Power cord not plugged in  
1. Check electrical plug  
2. Blown fuse/tripped breaker  
3. Thermal protector activated  
2. Check/replace fuse or reset breaker  
3. Allow cleaner to cool for 30 minutes, see  
pg. 13  
4. Handle not fully attached  
4. Remove handle and reinstall  
brush not rotating  
possible causes  
Remedies  
1. Brush switch turned to “Off”  
1. Make sure brush switch is in “On” position  
2. Vacuum is in upright position  
3. Brush is jammed  
2. Recline vacuum to operate brush  
3. Remove obstruction or debris (pg. 14),  
unplug cleaner to reset brush (pg. 14)  
4. Brush needs to be reset  
5. Handle not fully attached  
4. Unplug cleaner to reset brush (pg. 14)  
5. Remove handle and reinstall  
Vacuum cleaner won’t pick up or low suction  
possible causes  
Remedies  
1. Incorrect height setting  
1. Turn dial to lower setting  
2. Hose wand not properly positioned  
2. Make sure hose wand is fully seated in  
base and diverter is in down position  
3. Dirt container not installed properly  
3. Check assembly of upper and lower portions,  
correctly position and snap into place  
4. Dirt container full  
5. Clog in cleaner  
4. Empty dirt container  
5. Follow instructions on pg. 12-13 for  
clearing clogs  
6. Filters are dirty  
7. Hose not properly attached  
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6. Check and clean foam filter, check and  
replace HEPA media filter cartridge if needed  
7. Make sure hose collar is twisted to  
lock position  
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Troubleshooting  
Vacuum cleaner is difficult to push  
possible causes  
Remedies  
1. Incorrect height setting  
1. Turn dial to higher setting  
Visible dust escaping from cleaner  
possible causes  
Remedies  
1. Filter tray missing or not installed properly  
1. Check filter tray to make sure it is  
fully inserted  
2. Foam filter missing or not installed properly  
2. Check foam filter for correct installation  
3. HEPA media filter cartridge missing or not  
3. Check HEPA media filter cartridge for  
installed properly  
correct installation  
4. Dirt container not installed properly  
5. Dirt container not assembled properly  
6. Hose not installed properly  
4. Make sure dirt container is correctly  
positioned and snapped into place  
5. Check screen, upper and lower portions of  
the dirt container for proper assembly  
6. Make sure hose wand is fully seated in  
base, make sure foot hose is properly  
attached to diverter area  
7. Hole or crack in hose  
7. Check hose for holes or cracks and replace  
if needed  
other maintenance or service not included in the manual should be performed by an  
authorized service representative.  
thank you for selecting a bISSEll product.  
please do not return this product to the store.  
for any questions or concerns, bISSEll is happy to be of service.  
Contact us directly at 1-800-237-7691.  
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BISSELL Consumer Services  
For information about repairs or replacement parts, or questions about your warranty, call:  
bISSEll Consumer Services  
1-800-237-7691  
Monday - Friday  
Saturday  
Or write:  
8 a.m. — 10 p.m. EST  
9 a.m. — 8 p.m. EST  
BISSELL HOMECARE, INC  
PO Box 3606  
Grand Rapids MI 49501  
ATTN: Consumer Services  
Or visit the BISSELL website - www.bissell.com  
When contacting BISSELL, have model number of cleaner available.  
Please record your Model Number: ___________________  
Please record your Purchase Date: ___________________  
notE: please keep your original sales receipt. It provides proof of date of purchase in the event  
of a warranty claim. See Warranty on page 20 for details.  
please register your new bISSEll product at  
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Replacement parts - BISSELL Heavy Duty Vacuum  
you may purchase parts from your retailer, by calling bISSEll Consumer Services or by  
visiting our website. below is a list of common replacement parts*. While not all of these  
parts may have come with your specific model, they are available for purchase if desired.  
please note, all attachments may not store on board your vacuum.  
Item  
1
part no.  
28C2  
part name  
HEPA Filter Cartridge  
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
203-1374  
203-1362  
203-1372  
203-1381  
203-1367  
203-1364  
203-1373  
203-1365  
203-1363  
203-1366  
203-1382  
203-1359  
203-1377  
203-1434  
Foam Filter  
TurboBrush  
®
TurboBrush with Microban  
Wide TurboBrush  
Pet Wide TurboBrush  
Telescoping Wand  
Metal Telescoping Wand  
Combination Brush  
Crevice Tool  
Flexible Crevice Tool  
Contour Tool  
Hose  
Light Bulb  
Upholstery Tool  
*not all parts are included with every model. other tools may be available.  
Contact bISSEll Consumer Services or visit our website for more detail.  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
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Warranty - BISSELL Heavy Duty Vacuum  
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to  
state. If you need additional instruction regarding this warranty or have questions regarding what it may cover,  
please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.  
limited five year Warranty  
Subject to the *EXCEptIonS anD EXClUSIonS identified below, upon receipt of the product BISSELL  
Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option,  
free of charge from the date of purchase by the original purchaser, for five years any defective or  
malfunctioning part.  
See information below on "If your BISSELL product should require service".  
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply  
to fans or routine maintenance components such as filters, or brushes. Damage or malfunction caused by negligence,  
abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is  
not covered.  
If your bISSEll product should require service:  
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.  
If you need information about repairs or replacement parts, or if you have questions about your warranty,  
contact BISSELL Consumer Services.  
Website or E-mail:  
Use the “Customer Service” tab.  
or Call:  
BISSELL Consumer Services  
1-800-237-7691  
Monday - Friday 8 a.m. - 10 p.m. ET  
Saturday 9 a.m. - 8 p.m. ET  
or write:  
BISSELL Homecare, Inc.  
PO Box 3606  
Grand Rapids MI 49501  
ATTN: Consumer Services  
bISSEll hoMECaRE, InC. IS not lIablE foR InCIDEntal oR ConSEQUEntIal DaMaGES of any natURE  
aSSoCIatED WIth thE USE of thIS pRoDUCt. bISSEll’S lIabIlIty WIll not EXCEED thE pURChaSE pRICE  
of thE pRoDUCt.  
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above  
limitation or exclusion may not apply to you.  
*EXCEptIonS anD EXClUSIonS fRoM thE tERMS of thE lIMItED WaRRanty  
thIS WaRRanty IS EXClUSIVE anD In lIEU of any othER WaRRantIES  
EIthER oRal oR WRIttEn. any IMplIED WaRRantIES WhICh May aRISE by  
opERatIon of laW, InClUDInG thE IMplIED WaRRantIES of MERChantabIlIty  
anD fItnESS foR a paRtICUlaR pURpoSE, aRE lIMItED to thE fIVE yEaR  
DURatIon fRoM thE DatE of pURChaSE aS DESCRIbED aboVE.  
Some states do not allow limitations on how long an implied warranty lasts, so  
the above limitation may not apply to you.  
©2009 BISSELL Homecare, Inc  
Grand Rapids, Michigan  
All rights reserved. Printed in China  
Part Number 110-4073  
Rev 2/09  
Visit our website at:  
w w w . b i s s e l l . c o m  
8 0 0 . 2 3 7 . 7 6 9 1  
20  
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