Allied Telesis Network Card AT 2911LTX LC User Manual

AT-2911 Series Adapters  
Gigabit Ethernet Network Interface Cards  
AT-2911SX/SC  
AT-2911SX/LC  
AT-2911LX/SC  
AT-2911LX/LC  
AT-2911SFP  
AT-2911STX/SC  
AT-2911STX/LC  
AT-2911LTX/SC  
AT-2911LTX/LC  
AT-2911LX/2LC  
AT-2911SX/2LC  
AT-2911SFP/2  
AT-2911T/2  
Installation and User’s Guide  
613-001705 Rev. A  
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Electrical Safety and Emissions  
Standards  
This product meets the following standards:  
.
U.S. Federal Communications Commission  
Declaration of Conformity  
Manufacturer Name: Allied Telesis, Inc.  
Declares that the product: Gigabit Ethernet Network, Adapter  
Model Numbers: AT-2911SX/SC, AT-2911SX/LC, AT-2911LX/SC, AT-2911LX/LC, AT-2911SFP, AT-2911STX/SC,  
AT-2911STX/LC, AT-2911LTX/SC, AT-2911LTX/LC, AT-2911LX/2LC, AT-2911SX/2LC, AT-2911SFP/2, AT-2911T/2  
This product complies with FCC Part 15B, Class B Limits:  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device  
must not cause harmful interference, and (2) this device must accept any interference received, including interference  
that may cause undesired operation.  
Radiated Energy  
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15  
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in  
accordance with instructions, may cause harmful interference to radio or television reception, which can be determined  
by turning the equipment off and on. The user is encouraged to try to correct the interference by one or more of the  
following measures:  
-
-
-
-
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your  
authority to operate this equipment under Federal Communications Commission rules.  
Industry Canada  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
European Union Restriction of the Use of Certain Hazardous Substances  
(RoHS) in Electrical and Electronic Equipment  
This Allied Telesis RoHS-compliant product conforms to the European Union Restriction of the Use of Certain Hazardous  
Substances (RoHS) in Electrical and Electronic Equipment. Allied Telesis ensures RoHS conformance by requiring  
supplier Declarations of Conformity, monitoring incoming materials, and maintaining manufacturing process controls.  
RFI Emissions  
Immunity  
FCC Class B, EN55022 Class B, VCCI Class B, C-TICK, CE  
EN55024 Class B  
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Electrical Safety  
Laser Safety  
EN60950 (TUV), UL 60950-1 (CULUS)  
EN60825  
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Translated Safety Statements  
Important: The indicates that a translation of the safety statement is available in a PDF  
document titled “Translated Safety Statements” posted on the Allied Telesis website at:  
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Contents  
Chapter 1: Overview ..........................................................................................................................................................17  
Chapter 2: Installing the Hardware ..................................................................................................................................29  
Chapter 3: Modifying Advanced Properties ....................................................................................................................41  
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Contents  
Chapter 4: Installing the Driver Software ........................................................................................................................81  
Chapter 5: Uninstalling the Driver Software ..................................................................................................................101  
Chapter 6: Troubleshooting ............................................................................................................................................105  
Appendix A: Specifications ............................................................................................................................................111  
Appendix B: Cleaning Fiber Optic Connectors .............................................................................................................115  
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Figures  
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Figures  
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Tables  
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Preface  
This manual is the installation and user’s guide for the AT-2911 Series  
Gigabit Ethernet Network Adapters. The instructions in this guide explain  
how to install the network adapter on a desktop computer, install and  
uninstall the driver software, and configure the driver software. This  
preface contains the following sections:  
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Preface  
Safety Symbols Used in this Document  
This document uses the following conventions:  
Note  
Notes provide additional information.  
Caution  
Cautions inform you that performing or omitting a specific action  
may result in equipment damage or loss of data.  
Warning  
Warnings inform you that performing or omitting a specific action  
may result in bodily injury.  
Warning  
Warnings inform you that an eye and skin hazard exists due to the  
presence of a Class 1 laser device.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Contacting Allied Telesis  
If you need assistance with this product, you may contact Allied Telesis  
technical support by going to the Support & Services section of the Allied  
Telesis web site at www.alliedtelesis.com/support. You can find links for  
the following services on this page:  
24/7 Online Support - Enter our interactive support center to  
search for answers to your questions in our knowledge database,  
check support tickets, learn about Return Merchandise  
Authorization (RMA), and contact Allied Telesis technical experts.  
USA and EMEA phone support - Select the phone number that  
best fits your location and customer type.  
Hardware warranty information - Learn about Allied Telesis  
warranties and register your product online.  
Replacement Services - Submit an RMA request via our interactive  
support center.  
Documentation - View the most recent installation guides, user  
guides, software release notes, white papers and data sheets for  
your product.  
Software Updates - Download the latest software releases for your  
product.  
For sales or corporate contact information, go to  
www.alliedtelesis.com/purchase and select your region.  
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Preface  
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Chapter 1  
Overview  
This chapter contains an overview for the AT-2911 Series Gigabit Ethernet  
Network Adapters and includes the following sections:  
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Chapter 1: Overview  
Physical Description  
The AT-2911 Series Gigabit Ethernet Network Adapters are integrated  
Ethernet network interface cards based on Broadcom’s BCM5718 chipset  
with a PCI Express (PCIe) x1 version 2 interface.  
The AT-2911 series adapter connects a PCIe compliant computer to a  
Gigabit Ethernet network. Allied Telesis offers models equipped with a  
single port interface or dual port interface in the AT-2911 series.  
The AT-2911 adapter is equipped with single or dual fiber optic connector,  
copper connector, SFP slot, or a combination of these connectors.  
AT-2911 Series The following AT-2911 series models are equipped with a single port  
interface:  
Single Port  
Adapters  
AT-2911SX/SC  
AT-2911SX/LC  
AT-2911LX/SC  
AT-2911LX/LC  
AT-2911SFP  
The AT-2911SX/SC adapter card is shown in Figure 1.  
Figure 1. AT-2911SX/SC Adapter  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
AT-2911 Series The following AT-2911 series models are equipped with a dual port  
interface:  
Dual Port  
Adapters  
AT-2911STX/SC  
AT-2911STX/LC  
AT-2911LTX/SC  
AT-2911LTX/LC  
AT-2911LX/2LC  
AT-2911SX/2LC  
AT-2911SFP/2  
AT-2911T/2  
The AT-2911LTX/LC adapter is shown in Figure 2.  
Figure 2. AT-2911LTX/LC Adapter  
SC Fiber Optic The AT-2911SX/SC, AT-2911LX/SC, AT-2911STX/SC, and  
AT-2911LTX/SC adapters are equipped with a 1000BASE-SX or  
1000BASE-LX SC fiber optic connector for attaching to a compatible link  
partner.  
Connector  
The SC fiber optic connector is shown in Figure 3.  
Figure 3. SC Fiber Optic Connector  
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Chapter 1: Overview  
To connect the adapter to a network cable, you must have a fiber optic  
network cable with the SC connector. For more information, see  
LC Fiber Optic The AT-2911SX/LC, AT-2911LX/LC, AT-2911STX/LC, and  
AT-2911LTX/LC adapters are equipped with a 1000BASE-SX or  
Connector  
1000BASE-LX LC fiber optic connector for attaching to a compatible link  
partner. The AT-2911LX/2LC and AT-2911SX/2LC adapters have two LC  
connectors.  
The LC fiber optic connector is shown in Figure 4.  
Figure 4. LC Fiber Optic Connector  
To connect the adapter to a network cable, you must have a fiber optic  
network cable with the LC connector.  
Twisted Pair The AT-2911STX/SC, AT-2911STX/LC, AT-2911LTX/LC adapters are  
equipped with a port for a 10/100/1000BASE-T twisted pair cable.  
The AT-2911T/2 adapter has two ports.  
Copper Port  
The twisted pair cable port is shown in Figure 7.  
Figure 5. Twisted Pair Cable Port  
The pin layout to a port and RJ-45 connector is illustrated in Figure 6.  
Figure 6. Pin and RJ-45 Connector Pin Layout  
SFP Slot The AT-2911SFP adapter has an SFP slot that you can plug in an SFP  
transceiver to connect the adapter to a compatible link partner. The AT-  
2911SFP/2 adapter has two SFP slots.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Note  
An SFP transceiver must be purchased separately. For a list of  
supported transceivers, contact your Allied Telesis distributor or  
reseller.  
The SFP slot is shown in Figure 7.  
Figure 7. SFP Slot  
LEDs The AT-2911 series adapter has an LED per port.  
Table 1 describes the link states that the LED indicates.  
Table 1. LED Status  
State  
Description  
On  
Off  
Valid link.  
No link.  
Flashing  
Data traffic is present between the adapter and the  
switch.  
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Chapter 1: Overview  
Model Naming Conventions  
The hardware features of the AT-2911 adapters are represented by the  
letters and numbers in the model names. The conventions for the AT-2911  
adapters are identified in Figure 8.  
Figure 8. AT-2911 Model Naming Conventions  
The conventions are defined in Table 2.  
.
Table 2. AT-2911 Model Naming Conventions  
Convention  
Definition  
Indicates the product name  
1
2
Identifies the physical layer standard for Gigabit Ethernet  
transmission or SFP option. The following is a list of  
standards:  
SX - 1000BASE-SX multi-mode fiber optic cable  
LX - 1000BASE-LX single-mode fiber optic cable  
T - 10/100/1000BASE-T twisted-pair cable  
STX - dual port of SX fiber optic and twisted-pair  
cable  
LTX - dual port of LX fiber optic and twisted-pair  
cable  
SFP - SFP slot  
3
Identifies the type of fiber optic connector and the number  
of connectors. The connectors are listed here:  
SC - SC connector  
LC - LC connector  
The AT-2911 Series offers single and dual port. Number 2  
means that the model has two ports of same type.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Supported Operating Systems  
The following list shows the supported operating systems for the AT-2911  
series adapters:  
Windows XP 32-bit  
Windows XP 64-bit  
Windows Server 2003 32-bit  
Windows Server 2003 64-bit  
Windows Vista 32-bit  
Windows Vista 64-bit  
Windows Server 2008 32-bit  
Windows Server 2008 64-bit  
Windows 7 32-bit  
Windows 7 64-bit  
Windows Server 2008 R2 64-bit  
Linux 2.6  
Linux 3.x  
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Chapter 1: Overview  
Features  
The AT-2911 adapter supports the following features:  
One or two interfaces  
x1 PCI Express v2.0  
PXE 2.0 remote boot support  
Flow control (IEEE 802.3x)  
VLAN tag support (IEEE 802.1Q)  
Jumbo packet (9K)  
TCP, IP, and UDP checksum  
TCP segmentation  
Transmit Side Scaling (TSS)  
Receive Side Scaling (RSS)  
17 Receive Queues  
16 Transmit Queues  
17 MXI-x Vectors support per queue  
Link/Activity LED per port  
SNMP MIB II  
Comprehensive diagnostic and configuration software  
ACPI 1.1a compliant  
RoHS compliant  
Teaming  
Manageability (CIM and SNMP)  
User Diagnostics  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Broadcom Utilities  
The AT-2911 series adapter, which has a Broadcom’s BCM5718 chipset  
inside, supports teaming and management functions, such as CIM and  
SNMP. In addition, you can run a series of diagnostic tests on your AT-  
2911 series adapter using Broadcom’s user diagnostics utility. To  
configure and run these functions, you must install the utilities that  
Broadcom provides.  
Teaming Teaming is a method of grouping network adapters together in your  
system as a team and making a team of network adapters function as a  
single adapter.  
To configure teaming, you must have Broadcom Advanced Server  
Program (BASP) on your host computer. BASP runs within Broadcom  
Advance Control Suite (BACS), an integrated utility that enables tests,  
analyses, and diagnostics for network adapters installed in your system.  
To install BASP and BACS, download the Broadcom Management  
Application Installer on the Allied Telesis website as described in  
For more information about teaming and how to install BASP and BACS,  
see the Broadcom NetXtreme® 57XX User Guide. To view the document,  
CIM The Common Information Model (CIM) is an industry standard defined by  
the Distributed Management task Force (DMTF). Broadcom’s CIM data  
provider provides information through various classes and you can view  
them using a CIM client application.  
To configure CIM, you must have the CIM provider and BACS on your host  
computer. To install CIM provider and BACS, download the Broadcom  
Management Application Installer on the Allied Telesis website as  
For more information about CIM and how to install the CIM provider and  
BACS, see the Broadcom NetXtreme® 57XX User Guide. To view the  
SNMP Simple Network management Protocol (SNMP) is an internet-standard  
protocol for managing devices on IP networks. The AT-2911 series  
adapter supports SNMP.  
To configure SNMP, you must have the SNMP subagent and BACS on  
your host computer. To install SNMP subagent and BACS, download the  
Broadcom Management Application Installer on the Allied Telesis website  
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Chapter 1: Overview  
For more information about SNMP and how to install SNMP subagent and  
BACS, see the Broadcom NetXtreme® 57XX User Guide. To view the  
User Diagnostics The Broadcom User Diagnostics utility is an MS-DOS based application  
that allows you to run a series of diagnostic tests on the AT-2911 series  
adapters.  
To run the user diagnostics, you must install the Broadcom user  
diagnostics utility. Download the user diagnostics utility on the Allied  
For more information about the Broadcom User Diagnostics utility, see the  
Broadcom NetXtreme® 57XX User Guide. To view the document, see  
Installing To download Broadcom utilities, do the following:  
Broadcom  
1. Open a web browser, such as Internet Explorer or FireFox, on your  
Utilities  
system and enter the following:  
The Allied Telesis Software Download page is displayed.  
2. Enter “2911” in the search box and press the enter key.  
3. Select the Broadcom Management Applications Installer or User  
Diagnostics.  
4. Save the zip folder onto your system.  
Broadcom You can view more detailed information for the following features and  
topics for the AT-2911 series adapter in the Broadcom NetXtreme® 57XX  
Documentation  
User Guide including;  
Introduction - Teaming  
Introduction - Manageability  
Installing Linux Driver Software  
Installing Management Applications  
Configure Teaming (Windows)  
Using Broadcom Advance Control Suite  
User diagnostics.  
To access this document, click on the following link:  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Contents of Your Shipment  
The following items are included with your AT-2911 series adapter:  
Antistatic bag  
The adapter is shipped in an antistatic bag. It protects the module  
when stored or shipped. Keep the module in its packaging until ready  
for installation.  
Standard-profile bracket  
The standard-profile bracket is a faceplate whose length is longer than  
the low-profile bracket. The AT-2911 series adapters from a factory are  
shipped with a low-profile bracket attached; however, you can replace  
it with the standard-profile bracket if your PCIe slot is the standard-  
profile size.  
Note  
The AT-2911 adapter is not shipped with a software driver CD. You  
must download the driver software from the Allied Telesis website.  
Inform your network supplier of any missing or damaged items. If you need  
to return the module, you must pack it in the original (or equivalent)  
packing material or the warranty will be voided. See “Contacting Allied  
The product documentation is available in Portable Document Format  
(PDF) on our web site at www.alliedtelesis.com/support/software/. You  
can view the documents online or download them onto a local workstation  
or server.  
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Chapter 1: Overview  
Warranty Registration  
Allied Telesis hardware products are covered under limited warranties.  
All Allied Telesis warranties are subject to and provided only on the terms  
and conditions set out in the Allied Telesis Limited Warranties listed on the  
Allied Telesis website at www.alliedtelesis.com/support/warranty.  
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Chapter 2  
Installing the Hardware  
This chapter contains the following sections:  
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Chapter 2: Installing the Hardware  
Reviewing Safety Precautions  
Please review the following safety precautions before you begin to install a  
module.  
Note  
support/software/.  
Warning  
This is a “Class 1 LED product”. L1  
Warning  
Do not stare into the laser beam. L2  
Warning  
Do not look directly at the fiber optic cable ends or inspect the cable  
ends with an optical lens. L6  
Warning  
Do not work on this equipment or cables during periods of lightning  
activity. E2  
Warning  
Operating Temperature: This product is designed for a maximum  
ambient temperature of 40 degrees C. E7  
Note  
All Countries: Install this product in accordance with local and  
National Electric Codes. E8  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Warning  
The module is being installed in a system that operates with  
voltages that can be lethal. Before you remove the cover of your  
system, you must observe the following precautions to protect  
yourself and to prevent damage to the system components.  
– Remove any metallic objects or jewelry from your  
hands and wrists.  
– Make sure to use only insulated or nonconducting  
tools.  
– Verify that the system is powered OFF and  
unplugged before accessing internal components.  
– Installation or removal of modules must be  
performed in a static-free environment. The use of a  
properly grounded wrist strap or other personal  
antistatic devices and an antistatic mat is strongly  
recommended. E39  
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Chapter 2: Installing the Hardware  
Pre-Installation Checklist  
Before installing the AT-2911 series adapter, check the following list:  
1. Check that your computer has an appropriate open PCIe slot.  
2. Verify that your computer is using the latest BIOS.  
3. When you download the driver software from the Allied Telesis  
website, record the path to where the driver file resides on your  
system.  
4. If your computer is active, shut it down.  
5. When the system shutdown is complete, power off and unplug your  
system.  
6. Holding the adapter by the edges, remove it from its shipping package  
and place it on an antistatic surface.  
7. Check the adapter for visible signs of damage, particularly on the edge  
connector.  
Caution  
Do not attempt to install a damaged adapter. If the adapter is  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Replacing the Bracket  
The AT-2911 series adapter is shipped with the low-profile bracket  
attached to the adapter. Depending on your PC, you may need to replace  
the bracket attached to your adapter.  
The following procedure describes how to remove the low-profile bracket  
from the adapter and replace it with the standard bracket. You can also  
use this procedure to remove the standard bracket and replace it with the  
low-profile bracket.  
To replace the low-profile bracket with the standard bracket, perform the  
following procedure:  
1. Remove the screws that attach the bracket to the adapter. See  
Figure 9. Removing the Low-Profile Bracket  
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Chapter 2: Installing the Hardware  
2. Align the tabs of the standard bracket with the holes on the adapter  
and fasten the screws onto the adapter. See Figure 10.  
Figure 10. Fastening Screws onto Standard Bracket  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Installing the AT-2911 Series Adapter Card  
The following instructions describe how to install an AT-2911 series  
adapter in most systems. Refer to the manuals that were supplied with  
your system for details about performing these tasks on your particular  
system.  
To install an AT-2911 series adapter, perform the following procedure:  
Before installing the adapter, ensure the system power is OFF and  
unplugged from the power outlet, and that proper electrical grounding  
procedures have been followed.  
Warning  
High voltage inside the system presents a safety hazard. Make sure  
the power is off before removing the cover.  
2. Remove the system cover. See Figure 11.  
Figure 11. Removing the PC Cover  
3. Select any appropriate empty PCIe slot.  
If you do not know how to identify an appropriate PCIe slot, refer to  
your system documentation.  
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Chapter 2: Installing the Hardware  
4. Remove the faceplate that is directly in line with the PCIe slot you  
Keep the faceplate in a safe place. You may need it for future use.  
Figure 12. Removing the Faceplate From PCIe Slot  
Note  
If you cannot locate or know how to find an appropriate PCIe slot,  
refer to the documentation that came with your system.  
5. Remove the network adapter card from the shipping package and  
store the packaging material in a safe location.  
Caution  
Wear a grounding device and observe electrostatic discharge  
precautions when installing the network adapter card in a system.  
Failure to observe this caution could result in damage to the adapter  
card.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
6. Applying even pressure at both corners of the card, push the adapter  
card until it is firmly seated in the PCIe slot you have selected.  
Make sure the card is securely seated. See Figure 13.  
Figure 13. Inserting the Network Adapter Card  
Caution  
Do not use excessive force when seating the card, because this may  
damage the system or the adapter. If the card resists seating,  
remove it from the system, realign it, and try again.  
7. Secure the network adapter card to the chassis with a Phillips-head  
Figure 14. Securing the Adapter Card  
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Chapter 2: Installing the Hardware  
8. Replace the system’s cover and secure it with the screws removed in  
9. Power the system on.  
Note  
When you installed the adapter in a Windows Operating system  
before installing the driver software, the Found New Hardware  
Wizard launches automatically except Windows 7 and Windows  
Server 2008 R2 systems. For installing the driver software, refer to  
the section for your Windows Operating system.  
Once the system returns to proper operation, the adapter card is fully  
installed. Next, connect the network cables. See “Connecting the Network  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Connecting the Network Cables  
After you install an AT-2911 series adapter in your desktop computer,  
attach the system to a compatible link partner or an IEEE 802.3 compliant  
Gigabit Ethernet switch. The adapter has a fiber optic connector, copper  
connector, SFP slot, or a combination of these connectors.  
Note  
You must have a fiber optic or copper cable to connect your system  
to the network. If your adapter has an SFP slot, you must have an  
SFP transceiver as well. Contact your Allied Telesis distributor of  
reseller for a list of supported transceivers.  
Fiber Optic Cable The AT-2911 series fiber optic adapters are equipped with two types of  
fiber optic connectors: SC and LC connectors. For optical characteristics  
of the AT-2911 adapter, see Appendix A, “Specifications” on page 111. In  
addition, the AT-2911 data sheet is available on the Allied Telesis website:  
To connect a fiber optic network cable to the adapter, perform the  
following procedure:  
1. Prepare a fiber optic cable according to the specifications in Table 3.  
Table 3. 1000BASE-X Fiber Optic Cable Specifications  
Maximum  
Distance  
Port Type  
Connector  
Media  
1000BASE-SX Fiber Optic  
1000BASE-SX Fiber Optic  
1000BASE-LX Fiber Optic  
50 µm multimode  
850 nm  
550 meters  
(1,804 feet)  
62.5 µm multimode  
850 nm  
275 meters  
(853 feet)  
9.125 µm single mode 10 kilometer  
1310 nm (6.213 miles)  
Warning  
The fiber optic ports contain a Class 1 laser device. When the ports  
are disconnected, always cover them with the provided plug.  
Exposed ports may cause skin or eye damage.  
2. Remove a rubber plug from the adapter.  
3. Connect one end of the fiber optic cable to the adapter.  
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Chapter 2: Installing the Hardware  
4. Connect the other end of the fiber optic cable to the appropriate  
Ethernet network port or fiber optic port.  
After connecting the system to the network and power is supplied, the  
adapter performs auto-negotiation and attempts to establish the  
connection at 1000 Mbps full-duplex only. The adapter port LED should be  
functional at this point. See Table 1 on page 21 for a description of  
adapter port LED operation.  
Note  
Even minor smudges or dirt on the end face of the fiber can disrupt  
light transmission and lead to failure of the connection. For  
instructions that describe how to clean the fiber optic connector, see  
Twisted Pair If your AT-2911 series adapter is equipped with a twisted pair copper port,  
you need a copper network cable with RJ-45 connectors. See “Twisted  
Copper Cable  
1. Connect one end of the cable to the adapter.  
2. Connect the other end of the cable to the appropriate Ethernet network  
port or twisted pair copper port.  
After connecting the system to the network and power is supplied, the  
adapter performs auto-negotiation and attempts to establish the  
connection at the appropriate speed and duplex mode.  
SFP Transceiver If your AT-2911 series adapter is equipped with an SFP slot, you must  
have an SFP transceiver and an appropriate cable.  
1. Insert an SFP transceiver into the SFP socket on the adapter until the  
SFP transceiver snaps into place in the socket.  
2. Remove a plug from the SFP transceiver.  
3. Connect one end of the cable to the SFP transceiver.  
4. Connect the other end of the cable to the appropriate Ethernet network  
port or an appropriate port.  
After connecting the system to the network and power is supplied, the  
adapter performs auto-negotiation and attempts to establish the  
connection at 1000 Mbps full-duplex only.  
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Chapter 3: Modifying Advanced Properties  
Overview  
To modify the advanced properties of the AT-2911 adapter, you must  
access Device Manager on your operating system, then go to each  
advanced property page.  
Guidelines Here are the guidelines to modifying the advanced properties:  
To change the advanced property settings, you must have  
Administrator privileges.  
When you upgrade the driver software, the settings of the  
advanced properties may change. Verify the settings after  
upgrading the driver software.  
Twisted pair In addition to the advanced properties listed on page 41, twisted pair  
copper ports have the following properties:  
copper port  
Wake Up Capabilities  
WOL Speed  
Wake Up Capabilities  
The Wake Up Capabilities property enables the network adapter to wake  
up from a low-power mode when it receives a network wake-up frame.  
Two types of wake-up frames are available: Magic Packet and Wake Up  
Frame.  
WOL Speed  
The WOL Speed property allows you to set the speed at which the adapter  
connects to a network while the adapter is in the Wake on LAN (WOL)  
mode.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Accessing Advanced Properties  
To modify advanced properties, first access Device Manager, open the  
properties of your AT-2911 series adapter, and select a feature you want  
to change its setting.  
To access the advanced properties, do the following:  
1. Access Device Manager.  
Follow one of the procedures below:  
2. In the Device Manager window, double-click Allied Telesis AT-2911xx  
Gigabit Fiber Ethernet.  
The properties window pops up as shown in Figure 15.  
Figure 15. Properties Window  
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Chapter 3: Modifying Advanced Properties  
3. Click the Advanced tab.  
The Advanced Properties window opens as shown in Figure 16.  
Figure 16. Advanced Properties Window  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
802.3az EEE  
The 802.3az EEE (Energy-Efficient Ethernet) feature allows you to reduce  
power consumption when the network link is idle.  
Note  
This feature is valid only for copper ports. For fiber connectors, the  
setting is always disabled.  
To enable or disable the 802.3az EEE feature, do the following:  
1. Access the Advanced Properties.  
2. Select 802.3az EEE in the Property box.  
The 802.3az EEE page is displayed as shown in Figure 17.  
Figure 17. 802.3az EEE Page  
3. Select one of the following options:  
Disable— The Energy-Efficient Ethernet feature is off. This is the  
default setting.  
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Chapter 3: Modifying Advanced Properties  
Note  
For fiber connectors, the setting is always disabled.  
Enable— The adapter saves energy consumption when the link is  
idle.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
ARP Offload  
The ARP Offload feature, one of the network power management features,  
allows the adapter to respond to an ARP request without waking up the  
computer.  
To enable or disable the ARP Offload feature, do the following:  
1. Access the Advanced Properties.  
2. Select ARP Offload in the Property box.  
The ARP Offload page is displayed as shown in Figure 18.  
Figure 18. ARP Offload Page  
3. Select one of the following options:  
Disable— The computer wakes up from sleep mode and responds  
to an ARP request.  
Enable— The adapter responds to an ARP request without waking  
up the computer. This is the default setting.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
EEE Control  
The EEE (Energy-Efficient Ethernet) Control feature allows you prioritize  
power saving, performance, optimal power, and performance.  
To change the setting of the EEE Control feature, do the following:  
1. Access the Advanced Properties.  
2. Select EEE Control in the Property box.  
Figure 19. EEE Control Page  
3. Select one of the following options:  
Optimal Power and Performance— The adapter manages the  
best trade-off between energy efficiency and performance. This is  
the default setting.  
Maximum Performance— The adapter manages power for the  
best performance.  
Maximum Power Saving— The adapter manages power for the  
best energy saving.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Ethernet@WireSpeed  
The Ethernet@WireSpeed feature enables the adapter with a twisted pair  
copper interface to establish a link at a lower speed when only two pairs of  
wires are available in the connected cable.  
Note  
This feature is valid only for copper ports. For fiber connectors, the  
setting is always disabled.  
To enable or disable the Ethernet@WireSpeed feature, do the following:  
1. Access the Advanced Properties.  
2. Select Ethernet@WireSpeed in the Property box.  
The Ethernet@WireSpeed page is displayed as shown in Figure 20.  
Figure 20. Ethernet@WireSpeed Page  
3. Select one of the following options:  
Disabled— The adapter tries to establish a link at 1000 Mbps.  
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Chapter 3: Modifying Advanced Properties  
Note  
For fiber connectors, the setting is always disabled.  
Enabled— The adapter establishes a link at a lower speed when  
only two pairs of wires are available in the connected cable. This is  
the default setting for the AT-2911 series adapters with a twisted  
pair copper interface.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Flow Control  
The Flow Control feature allows you to control the flow between the AT-  
2911 adapter and its link partner. You can enable or disable the adapter to  
process received PAUSE frames and transmit PAUSE frames.  
To enable or disable the Flow Control feature, do the following:  
1. Access the Advanced Properties.  
2. Select Flow Control in the Property box.  
The Flow Control page is displayed as shown in Figure 21.  
Figure 21. Flow Control Page  
3. Select one of the following options:  
Auto— Receiving and transmitting PAUSE frames are optimized.  
This is the default setting.  
Disabled— The adapter ignores PAUSE frames.  
Tx & Rx Enabled— The adapter processes PAUSE frames when  
receiving and transmits PAUSE frames.  
Rx Enabled— The adapter processes PAUSE frames when  
receiving, but does not transmit PAUSE frame.  
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Chapter 3: Modifying Advanced Properties  
Tx Enabled— The adapter transmits PAUSE frames, but ignores  
PAUSE frames when receiving.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Interrupt Moderation  
The Interrupt Moderation feature allows you to limit the rate of interrupts to  
the CPU during packet transmission and packet reception. When this  
feature is enabled, interrupts are handled as a group so that the CPU  
utilization decreases; however, the latency may increase.  
To enable or disable the Interrupt Moderation feature, do the following:  
1. Access the Advanced Properties.  
2. Select Interrupt Moderation in the Property box.  
The Interrupt Moderation page is displayed as shown in Figure 22.  
Figure 22. Interrupt Moderation Page  
3. Select one of the following options:  
Disabled— The Interrupt Moderation feature is disabled  
Enabled— The Interrupt Moderation feature is enabled. This is the  
default setting.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
IPv4 Checksum Offload  
The IPv4 Checksum Offload feature allows the adapter to verify the IPv4  
checksum to enhance IPv4 receive and transmit performance and reduce  
CPU utilization.  
To enable or disable the IPv4 Checksum Offload feature, do the following:  
1. Access the Advanced Properties.  
2. Select IPv4 Checksum Offload in the Property box.  
The IPv4 Checksum Offload page is displayed as shown in Figure 23.  
Figure 23. IPv4 Checksum Offload Page  
3. Select one of the following options:  
Rx & Tx Enabled— The adapter verifies IPv4 Checksum for both  
receiving and transmitting packets. This is the default setting.  
Disabled— The CPU verifies IPv4 checksum.  
Rx Enabled— The adapter verifies IPv4 Checksum only for  
receiving packets.  
Tx Enabled— The adapter verifies IPv4 Checksum only for  
transmitting packets.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Jumbo Mtu  
The Jumbo Mtu (Maximum transmission unit) feature allows you to specify  
the size of the Ethernet frame that the adapter supports. The network  
performance usually improves when the larger frame size is specified:  
however, the network must be capable of supporting the oversized  
Ethernet frames.  
To change the Jumbo Mtu setting, do the following:  
1. Access the Advanced Properties.  
2. Select Jumbo Mtu in the Property box.  
The Jumbo Mtu page is displayed as shown in Figure 24.  
Figure 24. Jumbo Mtu Page  
3. Specify the size of the frame in the Value box.  
The range of the value is from 1,500 to 9,000. The default value is  
1,500.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Large Send Offload (IPv4)  
The Large Send Offload (IPv4) feature allows you to control the load of  
sending out large packets. When this feature is enabled, the AT-2911  
adapter segments large packets and reduces the CPU load.  
The Large Send Offload (IPv4) feature supports large packets up to 64kb.  
The Large Send Offload v2 (IPv4), which supports large packets up to  
256kb, overrides the Large Send Offload (IPv4) feature if both features are  
enabled. For more information, see “Large Send Offload v2 (IPv4)” on  
To enable or disable the Large Send Offload (IPv4) feature, do the  
following:  
1. Access the Advanced Properties.  
2. Select Large Send Offload (IPv4) in the Property box.  
The Large Send Offload (IPv4) page is displayed as shown in  
Figure 25. Large Send Offload (IPv4) Page  
3. Select one of the following options:  
Disabled— This feature is disabled.  
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Chapter 3: Modifying Advanced Properties  
Enabled — The adapter segments large packets up to 64kb for  
IPv4 traffic before sending them out. This is the default setting.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Large Send Offload v2 (IPv4)  
The Large Send Offload v2 (IPv4) feature allows you to control the load of  
sending out large packets. When this feature is enabled, the AT-2911  
adapter segments large packets for IPv4 traffic and reduces the CPU load.  
This feature, which supports large packets up to 256kb, overrides the  
Large Send Offload (IPv4) feature if both features are enabled.  
To enable or disable the Large Send Offload v2 (IPv4) feature, do the  
following:  
1. Access the Advanced Properties.  
2. Select Large Send Offload v2 (IPv4) in the Property box.  
The Large Send Offload v2 (IPv4) page is displayed as shown in  
Figure 26. Large Send Offload v2 (IPv4) Page  
3. Select one of the following options:  
Disabled— The feature is disabled.  
Enabled — The adapter segments large packets up to 256kb for  
IPv4 traffic before sending them out. This is the default setting.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Large Send Offload v2 (IPv6)  
The Large Send Offload v2 (IPv6) feature allows you to control the load of  
sending out large packets. When this feature is enabled, the AT-2911  
adapter segments large packets for IPv6 traffic and reduces the CPU load.  
To enable or disable the Large Send Offload v2 (IPv6) feature, do the  
following:  
1. Access the Advanced Properties.  
2. Select Large Send Offload v2 (IPv6) in the Property box.  
The Large Send Offload v2 (IPv6) page is displayed as shown in  
Figure 27. Large Send Offload (IPv6) Page  
3. Select one of the following options:  
Disabled— The adapter does not segment packets for IPv6 traffic.  
Enabled — The adapter segments large packets up to 256kb for  
IPv6 traffic before sending them out. This is the default setting.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Network Address  
The Network Address allows you to replace the MAC address originally  
assigned to the adapter with a user-defined address. The user-defined  
address that you assign to the adapter is called a locally administered  
address.  
Caution  
A locally administered address overrides the original MAC address  
stored in the AT-2911 adapter hardware. When you change the  
MAC address, be sure to assign a unique MAC address.  
To assign or change the Network Address, do the following:  
1. Access the Advanced Properties.  
2. Select Network Address in the Property box.  
The Network Address page is displayed as shown in Figure 28.  
Figure 28. Network Address Page  
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Chapter 3: Modifying Advanced Properties  
3. In the Value text box, enter a locally administered address for the AT-  
2911 adapter.  
By default, no network address is assigned.  
Here are guidelines to assigning a locally administered address:  
The address must be unique.  
The address consists of a 12-digit hexadecimal number, for  
example, “000C46005501.”  
The range is from 0000 0000 0001 to FFFF FFFF FFFD.  
Do not use a MAC address whose least significant bit of the most  
significant octet is 1. The MAC address is a multicast address.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
NS Offload  
The NS (Neighbor Solicitation) Offload feature, one of the network power  
management features, allows the adapter to respond to a Neighbor  
Solicitation request without waking up the computer.  
To enable or disable the NS Offload feature, do the following:  
1. Access the Advanced Properties.  
2. Select NS Offload in the Property box.  
The NS Offload page is displayed as shown in Figure 29.  
Figure 29. NS Offload Page  
3. Select one of the following options:  
Disable— The computer wakes up from sleep mode and responds  
to an NS request.  
Enable— The adapter responds to a Neighbor Solicitation request  
without waking up the computer. This is the default setting.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Priority & VLAN  
The Priority & VLAN feature allows you to control sending and receiving  
tagged frames of QoS and VLAN.  
When the property is set to Priority & VLAN Enabled, the adapter sends  
and receives QoS and VLAN tagged frames; with Priority Enabled, the  
adapter sends and receives QoS tagged frames; with VLAN Enabled,  
the adapter sends and receives VLAN tagged frames. To assign a VLAN  
ID to the adapter, see “VLAN ID” on page 77.  
To enable or disable the Priority & VLAN feature, do the following:  
1. Access the Advanced Properties.  
2. Select Priority & VLAN in the Property box.  
The Priority & VLAN page is displayed as shown in Figure 30.  
Figure 30. Priority & VLAN Page  
3. Select one of the following options:  
Priority & VLAN Enabled— The adapter sends and receives QoS  
and VLAN tagged frames. This is the default setting.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Priority Enabled— The adapter sends and receives QoS tagged  
frames.  
VLAN Enabled — The adapter sends and receives VLAN tagged  
frames.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Receive Buffers  
The Receive Buffers property specifies the number of receive buffers  
allocated for the adapter. Increasing this value may enhance performance  
in receiving traffic, but consumes more system memory.  
To change the Receive Buffers value, do the following:  
1. Access the Advanced Properties.  
2. Select Receive Buffers in the Property box.  
The Receive Buffers page is displayed as shown in Figure 31.  
Figure 31. Receive Buffers Page  
3. Select one of the following options:  
Default— Specifies the default number of receive buffers allocated  
to the adapter. This is the default setting.  
Maximum— Specifies the maximum number of receive buffers  
allocated to the adapter.  
Minimum— Specifies the minimum number of receive buffers  
allocated to the adapter.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Receive Side Scaling  
The Receive Side Scaling (RSS) feature allows the adapter to efficiently  
distribute receive processing across multiple CPU and to prevent from  
overloading a single CPU. To make this feature effective, the computer  
must have multiple CPUs in a multiprocessor system.  
To enable or disable the Receive Side Scaling feature, do the following:  
1. Access the Advanced Properties.  
2. Select Receive Side Scaling in the Property box.  
The Receive Side Scaling page is displayed as shown in Figure 32.  
Figure 32. Receive Side Scaling Page  
3. Select one of the following options:  
Enabled— Receiving data is processed by multiple CPUs. This is  
the default setting.  
Disabled— Receiving data is processed by a single CPU.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
RSS Queues  
The RSS Queues feature allocates queue space between the adapter and  
processor, and allows you to specify the number of RSS queues that the  
adapter assigns receiving data to.  
To Specify the RSS Queues value, do the following:  
1. Access the Advanced Properties.  
2. Select RSS Queues in the Property box.  
The RSS Queues page is displayed as shown in Figure 33.  
Figure 33. RSS Queues Page  
3. Select one of the following options:  
Note  
The supported number of RSS queues and default setting depend  
on the adapter and operating system. You might not see all options  
listed below.  
RSS 4 Queues— The system allocates four RSS queues.  
RSS 1 Queue— The system allocates one RSS queue.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
RSS 2 Queues— The system allocates two RSS queues.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Speed & Duplex  
The Speed & Duplex feature sets the link speed and duplex mode of the  
adapter with a twisted pair copper interface.  
Note  
This feature is valid only for copper ports. For fiber connectors, the  
setting is always Auto.  
To change the Speed & Duplex property, do the following:  
1. Access the Advanced Properties.  
2. Select Speed & Duplex in the Property box.  
The Speed & Duplex page is displayed as shown in Figure 34.  
Figure 34. Speed & Duplex Page  
3. Select one of the following options:  
Auto— Auto-negotiation. This is the default setting.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Note  
For fiber connectors, the setting is always Auto.  
10 Mbps Half Duplex— 10 Mbps speed in the half duplex mode.  
10 Mbps Full Duplex— 10 Mbps speed in the full duplex mode.  
100 Mbps Half Duplex— 100 Mbps speed in the half duplex  
mode.  
100 Mbps Full Duplex— 100 Mbps speed in the full duplex mode.  
This is the default setting.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
TCP/UDP Checksum Offload (IPv4)  
The TCP/UDP Checksum Offload (IPv4) function enables the adapter to  
compute the checksum of transmitting IPv4 packets and verify the  
checksum of receiving IPv4 packets, taking load off from the CPU.  
To modify the TCP/UDP Checksum Offload (IPv4) setting, do the  
following:  
1. Access the Device Manger on your operating system.  
2. Select TCP/UDP Checksum Offload (IPv4) in the Property box.  
The TCP/UDP Checksum Offload (IPv4) page is displayed as shown  
Figure 35. TCP/UDP Checksum Offload (IPv4) Page  
3. Select one of the following options:  
Rx & Tx Enabled— Enables the TCP/UDP Checksum Offload  
(IPv4) function for both receiving and transmitting IPv4 packets.  
This is the default setting.  
Rx Enabled— Enables the TCP/UDP Checksum Offload (IPv4)  
function only for receiving IPv4 packets.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Tx Enabled— Enables the TCP/UDP Checksum Offload (IPv4)  
function only for transmitting IPv4 packets.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
TCP/UDP Checksum Offload (IPv6)  
The TCP/UDP Checksum Offload (IPv6) function enables the adapter to  
compute the checksum of transmitting IPv6 packets and verify the  
checksum of receiving IPv6 packets, taking load off from the CPU.  
To enable or disable the TCP/UDP Checksum Offload (IPv6) feature, do  
the following:  
1. Access the Device Manger on your operating system.  
2. Select TCP/UDP Checksum Offload (IPv6) in the Property box.  
The TCP/UDP Checksum Offload (IPv6) page is displayed as shown  
Figure 36. TCP/UDP Checksum Offload (IPv6) Page  
3. Select one of the following options:  
Rx & Tx Enabled— Enables the TCP/UDP Checksum Offload  
(IPv6) function for both receiving and transmitting IPv6 packets.  
This is the default setting.  
Rx Enabled— Enables the TCP/UDP Checksum Offload (IPv6)  
function only for receiving IPv6 packets.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Tx Enabled— Enables the TCP/UDP Checksum Offload (IPv6)  
function only for transmitting IPv6 packets.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
Virtual Machine Queues  
The Virtual Machine Queues feature allows you to control the load of  
sorting data packets. When this feature is enabled, the adapter sorts data  
packets to improve networking performance and reduce CPU utilization.  
This feature applies to host computers with Windows Server 2008 R2 or  
Windows 7 64 bit operating systems only. To make this feature effective,  
the host computer must be set in virtual environment.  
To change the Virtual Machine Queues, do the following:  
1. Access the Advanced Properties.  
2. Select Virtual Machine Queues in the Property box.  
The Virtual Machine Queues page is displayed as shown in Figure 37.  
Figure 37. Virtual Machine Queues Page  
3. Select one of the following options:  
Disable— The feature is disabled. This is the default setting.  
Enable— The adapter sorts data packets.  
4. Click OK.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
VLAN ID  
The VLAN ID property allows you to specify a VLAN ID on your network to  
the adapter. The adapter adds the value of the VLAN ID to a frame in the  
VLAN tag before transmitting the frame.  
To change the VLAN ID value, do the following:  
1. Access the Advanced Properties.  
2. Select VLAN ID in the Property box.  
The VLAN ID page is displayed as shown in Figure 38.  
Figure 38. VLAN ID Page  
3. Specify an VLAN ID in the Value box.  
The range of the value is from 0 to 4094. The default value is 0.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
VMQ Lookahead Split  
The VMQ Lookahead Split feature allows the adapter to split receive  
buffers into two separate buffers. This feature applies to host computers  
with Windows Server 2008 R2 or Windows 7 64 bit operating systems  
only. To make this feature effective, the host computer must be set in  
virtual environment.  
To enable of diable the VMQ Lookahead Split feature, do the following:  
1. Access the Advanced Properties.  
2. Select VMQ Lookahead Split in the Property box.  
The VMQ Lookahead Split page is displayed as shown in Figure 39.  
Figure 39. VMQ Lookahead Split Page  
3. Select one of the following options:  
Disable— The feature is disabled. This is the default setting.  
Enable— The adapter uses two separate lookahead receive  
buffers.  
4. Click OK.  
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VMQ VLAN Filtering  
The VMQ VLAN Filtering feature allows the adapter to filter data packets  
using the VLAN ID in the media access control (MAC) header to improve  
networking performance and reduce CPU utilization. This feature applies  
to host computers with Windows Server 2008 R2 or Windows 7 64 bit  
operating systems only. To make this feature effective, the host computer  
must be set in virtual environment.  
To enable of disable the VMQ VLAN Filtering feature, do the following:  
1. Access the Advanced Properties.  
2. Select VMQ VLAN Filtering in the Property box.  
The VMQ VLAN Filtering page is displayed as shown in Figure 40.  
Figure 40. VMQ VLAN Filtering Page  
3. Select one of the following options:  
Disable— The feature is disabled. This is the default setting.  
Enable— The adapter filters data packets using the VLAN ID in the  
MAC header.  
4. Click OK.  
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Chapter 3: Modifying Advanced Properties  
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Chapter 4  
Installing the Driver Software  
This chapter describes how to install driver software for the AT-2911  
adapter onto your operating system. It contains the following topics:  
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Chapter 4: Installing the Driver Software  
Overview  
To install or update the driver software onto the Windows systems, you  
must follow the steps below:  
Or  
Guidelines Here are the guidelines for installing and updating the driver software on  
your operating system:  
To install or update the driver software, you must have  
administrative privileges.  
When you install the AT-2911 adapter on your computer and start  
the system, the Windows system detects a new adapter and may  
install a default driver. To update the driver software for the AT-  
2911 adapter, follow the instructions described in “Downloading  
When you install the AT-2911 adapter on your computer and start  
the system, the Windows system may install the native Broadcom  
driver if your computer has an onboard Broadcom network  
interface. To update the driver for the AT-2911 adapter, follow the  
Installing Linux Allied Telesis supports Linux systems for the AT-2911 series adapter. To  
install driver software, see the Broadcom NetXtreme® 57XX User Guide.  
Driver  
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Downloading the Driver Software  
The AT-2911 series adapter is not shipped with a software driver CD. You  
must download driver software from the Allied Telesis website.  
To download driver software, do the following:  
1. Open a web browser, such as Internet Explorer or FireFox, on your  
system and enter the following:  
2. The Allied Telesis Software Download page is displayed.  
3. Enter “2911” in the search box and press the enter key.  
Figure 41 shows an example of the search result.  
.
Figure 41. Software Downloads Search Result Example  
4. Select the driver for your adapter model and operating system.  
5. Save the zip folder onto your system.  
6. Right-click the zip folder and select Extract All.  
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Chapter 4: Installing the Driver Software  
A window as shown in Figure 42 pops up and prompts you to specify  
the location of a folder that you want to place unzipped files in.  
.
Figure 42. Specifying the Folder for Unzipped Files  
7. Specify the location of the folder and click Extract.  
8. Record the location of the folder.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Accessing the Device Manager  
When you install or update the driver software for AT-2911 series adapter,  
you must first access Device Manager.  
The procedures for accessing Device Manager are slightly different among  
Windows Server 2008 R2, Server 2008, Vista, 7, Server 2003, and XP. To  
access Device Manager on your operating system, follow one of the  
procedures below:  
Accessing Device To access Device Manager on Windows Server 2008 R2, Windows Sever  
2008, Windows Vista, or Windows 7, do the following:  
Manager on  
Windows Server  
2008 R2, Server  
2008, Vista, or 7  
1. Right-click the Computer icon on the desktop and select Properties.  
The System window is opened as shown in Figure 43.  
Figure 43. System Window on Windows Server 2008 R2, Server 2008,  
Vista, and 7  
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Chapter 4: Installing the Driver Software  
2. Click Device Manager on the left side bar.  
The Device Manager window opens. Your AT-2911 series adapter is  
detected as Ethernet Controller as shown in Figure 44.  
Figure 44. Device Manager Window on Windows Server 2008 R2, Sever  
2008, Vista, and 7  
Accessing Device To access Device Manager on Windows Server 2003 or Windows XP, do  
the following:  
Manager on  
Windows Server  
2003 and XP  
1. Right-click the My Computer icon on the desktop and select  
Properties.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
The System Properties window is opened as shown in Figure 45.  
Figure 45. System Properties Window on Windows Server 2003 and XP  
2. Select the Hardware Tab.  
The Hardware page is shown in Figure 46.  
Figure 46. Hardware Page on Windows Server 2003 and XP  
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Chapter 4: Installing the Driver Software  
3. Click Device Manager.  
The Device Manager window opens as shown in Figure 47.  
Figure 47. Device Manager Window on Windows Server 2003 and XP  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Installing the Driver Software  
Once you physically install the AT-2911 series adapter, the system detects  
the new hardware and creates an entry in Device Manger when the  
Windows operating system first boots up. Shortly after you log in, you  
need to install the driver software for your adapter.  
Note  
To install the driver software, you must have administrative  
privileges.  
The procedures for installing the driver software are slightly different  
among Windows Server 2008 R2, Server 2008, Vista, 7, Server 2003, and  
XP. To install the driver software on your system, follow one of the  
procedures below:  
Installing the To install the driver software on Windows Server 2008 R2, Windows  
Server 2008, Windows Vista, or Windows 7, do the following:  
Driver Software  
on Windows  
Server 2008 R2,  
Server 2008,  
Vista, or 7  
1. Access Device Manager. see “Accessing Device Manager on  
2. In the Device Manager window, right-click Ethernet Controller.  
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Chapter 4: Installing the Driver Software  
The shortcut menu appears as shown in Figure 48.  
Figure 48. Ethernet Controller on Windows Server 2008 R2, Server 2008,  
Vista, and 7  
3. Select Update Driver Software.  
The Update Driver Software window pops up as shown in Figure 49.  
Figure 49. Update Driver Software Window on Windows Server 2008 R2,  
Server 2008, Vista, and 7  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
4. Select Browse my computer for driver software.  
The Update Device Software window prompts you to enter the location  
of the driver folder as shown in Figure 50.  
Figure 50. Update Device Software Window on Windows Server 2008 R2,  
Server 2008, Vista, and 7  
5. Specify the location of the driver software. See “Downloading the  
6. Click Next.  
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Chapter 4: Installing the Driver Software  
driver software is successfully updated.  
Figure 51. Update Device Software Window on Windows Server 2008 R2,  
Server 2008, Vista, and 7  
7. Click Close.  
Installing the To install the driver software onto Windows Server 2003 and Windows XP,  
do the following:  
Driver Software  
on Windows  
Server 2003 and  
XP  
1. Access Device Manger. See “Accessing Device Manager on Windows  
2. In the Device Manager window, right-click Ethernet Controller.  
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The shortcut menu appears as shown in Figure 52.  
Figure 52. Ethernet Controller on Windows Server 2003 and XP  
3. Select Update Driver.  
The Hardware Update Wizard window pops up as shown in Figure 53.  
Figure 53. Hardware Update Wizard 1  
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Chapter 4: Installing the Driver Software  
4. Select No, not this time.  
5. Click Next.  
The Hardware Update Wizard prompts you to select one of two  
options as shown in Figure 54  
Figure 54. Hardware Update Wizard 2  
6. Select Install from a list or specific location (Advanced).  
7. Click Next.  
The Hardware Update Wizard prompts you to specify the location of  
your driver software as shown in Figure 55 on page 95.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Figure 55. Hardware Update Wizard 3  
8. Specify the location of the driver software.  
9. Click Next.  
The confirmation message is displayed as shown in Figure 56.  
Figure 56. Hardware Update Wizard 4  
10. Click Finish.  
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Chapter 4: Installing the Driver Software  
Updating the Driver Software  
If your operating system detects an adapter and installs a default driver,  
you need to update the driver software with the driver that you  
downloaded from the Allied Telesis website. To obtain the latest version of  
the AT-2911 series adapter driver, see “Downloading the Driver Software”  
To update the driver software, you use the same procedure for installing  
the driver software for the first time. The only difference between updating  
and installing the driver software is the name of your adapter that Device  
Manager detects and lists.  
Device Manager lists your adapter as Allied Telesis AT-2911xx Gigabit  
Ethernet once you installed the driver software. Before you installed the  
driver software, Device Manager does not know the name and lists your  
adapter as Ethernet Controller or as a Broadcom device.  
The procedures for installing the driver software are slightly different  
among Windows Server 2008 R2, Server 2008, Vista, 7,Server 2003, and  
XP. To install the driver software on your system, follow one of the  
procedures below:  
Updating the To update the driver software for your AT-2911 series adapter, perform  
the following procedure:  
Driver on  
Windows Server  
2008 R2, Server  
2008, Vista, or 7  
1. Access the Device Manager. See “Accessing Device Manager on  
2. In the Device Manager window, right-click the device you wish to  
update. It may be listed as Allied Telesis AT-2911xx Gigabit Fiber  
Ethernet or as a Broadcom Device.  
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The shortcut menu appears as shown in Figure 57.  
Figure 57. Device Manager with an Expanded List on Windows Server  
2008 R2, Server 2008, Vista and 7  
3. Select Update Driver Software.  
The Update Driver Software window pops up as shown in Figure 49 on  
4. Select Browse my computer for driver software.  
The Update Device Software window prompts you to enter the location  
of the driver folder as shown in Figure 50 on page 91.  
5. Specify the location of the driver software.  
6. Click Next.  
The confirmation message appears when the driver software is  
successfully updated. See Figure 51 on page 92.  
7. Click Close.  
Updating the To install the driver software for the AT-2911 adapter onto the Windows  
Server 2003 and Windows XP, do the following:  
Driver on  
Windows Server  
2003 and XP  
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Chapter 4: Installing the Driver Software  
2. In the Device Manager window, right-click the device you wish to  
update. It may be listed as Allied Telesis AT-2911xx Gigabit Fiber  
Ethernet or as a Broadcom Device.  
The shortcut menu appears as shown in Figure 58.  
Figure 58. Network Adapters on Windows Server 2003 & XP  
3. Select Update Driver.  
The Hardware Update Wizard window pops up as shown in Figure 53  
4. Select No, not this time.  
5. Click Next.  
The Hardware Update Wizard prompts you to select one of two  
options as shown in Figure 54 on page 94.  
6. Select Install from a list or specific location (Advanced).  
7. Click Next.  
The Hardware Update Wizard prompts you to specify the location of  
your driver software as shown in Figure 55 on page 95.  
8. Specify the location of the driver software that you downloaded from  
Allied Telesis website.  
9. Click Next.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
The confirmation message is displayed as shown in Figure 56 on page  
10. Click Finish.  
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Chapter 4: Installing the Driver Software  
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Chapter 5  
Uninstalling the Driver Software  
This chapter describes how to uninstall the driver software for the AT-2911  
adapter.  
This chapter contains the following topics:  
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Chapter 5: Uninstalling the Driver Software  
Overview  
When you no longer use the AT-2911 series adapter for your computer,  
you may want to uninstall the driver software from your operating system.  
Guidelines Here are the guidelines to uninstalling the driver software from your  
system:  
You must have Administrator privileges to remove the driver  
software.  
Before uninstalling the Allied Telesis device, capture all of the  
Advanced Property settings for later use. The properties are lost  
during the uninstall process.  
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Uninstalling the Driver Software  
To uninstall the driver software from your operating system, do the  
following:  
1. Start your Windows operating system and log in.  
2. Access the Device Manager.  
3. In the Device Manager window, click the next to the Network  
Adapters folder.  
Note  
For the Windows XP operating systems, click the + next to the  
Network Adapters folder to expand the Network Adapter folder.  
The selection expands to show the list of installed network adapter  
cards.  
4. Right-click Allied Telesis AT-2911xx Gigabit Fiber Ethernet.  
The shortcut menu appears. See Figure 57 on page 97.  
5. Select Uninstall.  
The Confirm Device Uninstall window pops up as shown in Figure 59.  
Figure 59. Confirm Device Uninstall Window  
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Chapter 5: Uninstalling the Driver Software  
6. Check the check box if you wan to remove the driver software for your  
adapter.  
Note  
This option is available only for Windows Server 2008, Windows 7,  
and Windows Vista operating systems.  
7. Click OK to complete the uninstall.  
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Chapter 6  
Troubleshooting  
This chapter describes troubleshooting procedures and contains the  
following sections:  
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Chapter 6: Troubleshooting  
Troubleshooting Checklist  
The following checklist provides recommended actions to resolve  
problems installing the Allied Telesis AT-2911 Series Gigabit Ethernet  
Network Adapters or running them in your system.  
Warning  
Before opening the cabinet of your system for removing or inserting  
the adapter, please review all precautions outlined under “Reviewing  
Inspect all cables and connections. Verify that the cable  
connections between the adapter and the switch are attached  
properly. Make sure that the cable length and rating are compliant  
with the requirements listed in “Connecting the Network Cables” on  
Check the adapter installation by reviewing Chapter 2, “Installing  
Make sure that the adapter board is properly seated in a PCIe slot.  
Check for specific hardware problems, such as obvious damage to  
board components or the PCIe edge connector.  
Check the configuration settings and change them if they are in  
conflict with another device.  
Make sure that your system is using the latest BIOS.  
Try inserting the adapter in another slot. If the new position works,  
the original slot in your system may be defective.  
Replace the adapter that is not working with one that is known to  
work properly. If the second adapter works in the slot where the  
first one failed, the original adapter is probably defective.  
Install the adapter in another functioning system and run the tests  
again. If the adapter passed the tests in the new system, the  
original system may be defective.  
Remove all other adapters from the system and run the tests  
again. If the adapter passes the tests, the other adapters may be  
causing contention.  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Checking a Port LED on the Adapter  
Each port has an LED that indicates the link status. The LED functions  
once the driver is installed and the cables are connected properly. The  
LED is lit is on if data traffic is present.  
Before the port LED can provide troubleshooting information, the adapter  
must be connected to the network and the network driver for your  
particular operating system must be installed.  
Before troubleshooting, verify the following:  
The adapter driver software has been installed.  
The adapter is connected to a network.  
The LED operates properly.  
To check the LED status, see Table 1 on page 21.  
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Chapter 6: Troubleshooting  
Testing Network Connectivity  
To test network connectivity for Windows, perform the following  
procedure:  
Note  
When using forced link speeds, make sure that both the adapter and  
the switch, or link partner are forced to the same speed. Or, make  
sure the adapter and the link partner are configured for Auto-  
Negotiation.  
1. Start the DOS prompt.  
See.“Starting the DOS Diagnostic Utility” on page 105.  
2. At the prompt, type ipconfig /all  
3. Type ping <IP address> from the command line, then press Enter.  
The network connectivity information is displayed, as shown in  
Figure 60. Command Window with ping displayed  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Software Problems and Solutions  
Microsoft Remote Problem: Microsoft Remote Installation Service (RIS) installation fails for  
Windows XP.  
Installation  
Service (RIS)  
Instructions  
Solution: Refer to Microsoft Article Q246184, “How to Add Third-Party  
OEM Network Adapters to RIS Installations.”  
Windows XP Image  
To deploy a Windows XP Image, follow the steps in the Microsoft Article  
Windows Server This section lists known problems and solutions when Windows Server  
2003.  
2003  
Problem: IP address is configurable on a member of the team.  
Solution: When a team is created, the TCP/IP properties for the adapters  
are unselected. Then you can select and configure TCP/IP properties of  
the adapters and configure an IP address manually.  
Problem: When creating 64 VLANs, all virtual adapters show  
disconnected or one of the 64 VLANs show disabled.  
Solution: The maximum VLAN configurations are 63 tagged and one  
untagged VLAN ID 0. If 64 tagged VLANs are created, they are  
disconnected. A reboot is required and only 63 tagged VLANs show links,  
while a 64th is disabled.  
Miscellaneous The following are known miscellaneous problems and solutions:  
Problem: When the bus on the system is operating at PCIe mode, the  
adapter performs at PCIe mode if it is added by the Hot Plug application.  
Solution: When the system is booted up without an adapter, the bus  
operates at the lowest mode which is PCIe. This problem can be corrected  
by rebooting the system.  
Problem: The adapter may not perform at optimal level when it is added  
by the Hot Plug application on some systems.  
Solution: The system BIOS, in some systems, does not set the cache line  
size and the latency timer, after the adapter is added by the Hot Plug  
application. This problem can be corrected by rebooting the system.  
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Chapter 6: Troubleshooting  
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Appendix A  
Specifications  
Physical and Power Specifications  
Table 4 provides the dimensions and weight specifications of the AT-2911  
series adapters:  
Table 4. Physical Specifications  
Length  
Height  
Weight  
Model  
(oz  
)
(cm) (inch)  
(cm)  
(inch)  
(g)  
AT-2911SX/SC  
AT-2911SX/LC  
AT-2911LX/SC  
AT-2911LX/LC  
AT-2911SFP  
8.76  
8.76  
8.76  
8.76  
8.87  
8.81  
8.81  
8.81  
8.81  
8.25  
8.25  
8.44  
7.62  
3.45  
3.45  
3.45  
3.45  
3.49  
3.47  
3.47  
3.47  
3.47  
3.25  
3.25  
3.32  
3.00  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
6.89  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
2.71  
56.7  
56.7  
56.7  
56.7  
2.0  
2.0  
2.0  
2.0  
45.36 1.6  
59.53 2.1  
59.53 2.1  
59.53 2.1  
59.53 2.1  
AT-2911STX/SC  
AT-2911STX/LC  
AT-2911LTX/SC  
AT-2911LTX/LC  
AT-2911SX/2LC  
AT-2911LX/2LC  
AT-2911SFP/2  
AT-2911T/2  
65.2  
65.2  
2.3  
2.3  
48.19 1.7  
48.19 1.7  
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Appendix A: Specifications  
Environmental Specifications  
The following environmental specifications apply to the AT-2911 adapter:  
Table 5. Environmental Specifications  
Operating Temperature  
0°C to 45°C (+32°F to +113°F)  
-20°C to +70°C (-4°F to +158°F)  
5% to 90% (non-condensing)  
5% to 95% (non-condensing)  
Storage Temperature  
Operating Humidity  
Storage Humidity  
Operating Altitude Range 3048 m (10,000 ft.)  
Power Specifications  
The following power specifications apply to the AT-2911 adapter:  
Table 6. Power Specifications  
Power  
(Watts)  
Model  
AT-2911SX/SC  
AT-2911SX/LC  
AT-2911LX/SC  
AT-2911LX/LC  
AT-2911SFP  
1.51 @ +3.3V  
1.51 @ +3.3V  
1.51 @ +3.3V  
1.51 @ +3.3V  
1.51 @ +3.3V  
1.65 @ +3.3V  
1.65 @ +3.3V  
1.65 @ +3.3V  
1.65 @ +3.3V  
2.42 @ +3.3V  
2.42 @ +3.3V  
2.42 @ +3.3V  
1.35 @ +3.3V  
AT-2911STX/SC  
AT-2911STX/LC  
AT-2911LTX/SC  
AT-2911LTX/LC  
AT-2911SX/2LC  
AT-2911LX/2LC  
AT-2911SFP/2  
AT-2911T/2  
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Performance Specification  
The following MTBF (Mean Time Between Failure) specifications apply to  
all of the AT-29xx Series adapters:  
Table 7. Power Specifications  
Model  
MTBF@30C  
AT-2911SX/SC  
AT-2911SX/LC  
AT-2911LX/SC  
AT-2911LX/LC  
AT-2911SFP  
1,960,000  
1,550,000  
810,000  
1,130,000  
7,720,000  
530,000  
AT-2911STX/SC  
AT-2911STX/LC  
AT-2911LTX/SC  
AT-2911LTX/LC  
AT-2911SX/2LC  
AT-2911LX/2LC  
AT-2911SFP/2  
AT-2911T/2  
1,130,000  
950,000  
750,000  
630,000  
400,000  
6,910,000  
3,430,000  
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Appendix A: Specifications  
Optical Specifications  
The following optical specifications apply to the AT-2911 series adapters:  
Table 8. Optical Specifications  
Wavelength  
Optical  
Output  
Sensitivity Optical Power  
1000SX/SC Connector  
1000SX/LC Connector  
1000LX/SC Connector  
1000LX/LC Connector  
-17 dBm  
-17 dBm  
-20 dBm  
-20 dBm  
-9.5/-4 dBm  
-9.5/-1.5 dBm  
-9.5/-3 dBm  
-9.5/-3 dBm  
850 nm  
850 nm  
1310 nm  
1310 nm  
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Appendix B  
Cleaning Fiber Optic Connectors  
This appendix explains how to clean fiber optic connectors and includes  
the following topics:  
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Appendix A: Cleaning Fiber Optic Connectors  
Overview  
The fiber optic connector consists of a fiber optic plug and its adapter. The  
end of the fiber optic cable is held in the core of the ferrule in the plug.  
Light signals are transmitted through the core of the fiber. Even minor  
smudges or dirt on the end face of the fiber, completely invisible to the  
naked eye, can disrupt light transmission and lead to failure of the  
component or of the entire system. Therefore, it is of utmost importance to  
clean all fiber optic connectors before use.  
Figure 61 shows the ferrule in an SC connector.  
Ferrule  
Figure 61. Ferrule in an SC Connector Plug  
Figure 62 shows part of the end face of an unclean and clean ferrule.  
Unclean  
Clean  
Figure 62. Unclean and Clean Ferrule  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Cleaning Fiber Optic Connectors Using a Cartridge-Type Cleaner  
Fiber optic cartridge-type cleaners are available from many vendors and  
typically called “cartridge cleaners.” See Figure 63.  
Figure 63. Cartridge Cleaner  
Note  
Do not use compressed air or aerosol air to clean a fiber optic  
connector.  
To clean a fiber optic connector using a cartridge cleaner, do the following:  
1. With one hand, hold the cartridge cleaner and push the lever on the  
cleaning cartridge in the direction of the arrow to expose the cleaning  
surface.  
2. Place the ferrule tip on the exposed cleaning surface and rub the  
ferrule in a downward direction, as shown in Figure 64.  
Figure 64. Rubbing the Ferrule Tip on the Cleaning Surface  
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Appendix A: Cleaning Fiber Optic Connectors  
Note  
Rub the ferrule tip on the cleaning surface in one direction only.  
3. When you reach the end of the cleaning surface, pick up the ferrule tip,  
rotate and place it at the top and rub downwards at least 2 times.  
Caution  
Failing to pick up the ferrule tip when you reach the bottom of the  
cleaning surface can result in static electricity that can damage the  
fiber optic cable.  
4. If desired, repeat steps 3 and 4.  
5. If a fiber inspection scope is available, use the scope to inspect the  
ferrule end face to make sure that it is clean.  
6. Reconnect the cable to the port or protect the ferrule tip with a dust  
cap.  
Note  
Always keep a dust cap on a fiber optic cable when it is not in use.  
Note  
Do not touch the end face of the ferrule in the connector.  
Warning  
Do not stare into the laser beam. L2  
Warning  
Do not look directly at the fiber optic cable ends or inspect the cable  
ends with an optical lens. L6  
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AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide  
Cleaning Fiber Optic Connector Using a Swab  
Specially treated swabs (stick cleaners) are available for cleaning inside  
connector adapters or hard-to-reach ferrule tips. These swabs, often  
referred to as “lint free” or “alcohol free” swabs, are available from many  
vendors. Stick cleaners are available in both 2.5 mm and 1.25 mm sizes  
for use on SC and MU connectors respectively. See Figure 65.  
Note  
NEVER use a household cotton swab and/or alcohol to clean a fiber  
optic connector. This may leave a residue on the ferrule tip.  
Figure 65. Lint-Free and Alcohol-Free Swabs  
Note  
Do not use compressed air or aerosol air to clean a fiber optic  
connector.  
To clean a recessed ferrule using a swab, do the following.  
1. Insert the swab into the adapter as shown in Figure 64 and rub the  
ferrule tip with the swab.  
Figure 66. Cleaning a Recessed Ferrule  
2. If needed, repeat step 1.  
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Appendix A: Cleaning Fiber Optic Connectors  
3. If a fiber inspection scope is available, use the scope to inspect the  
connector to make sure that it is clean and to check for scratches, pits,  
or other problems that may affect performance.  
Note  
Always keep a dust cap on a fiber optic cable when it is not in use.  
Warning  
Do not stare into the laser beam. L2  
Warning  
Do not look directly at the cable ends or inspect the cable ends with  
an optical lens. L6  
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