Aastra Telecom Telephone 480E User Manual

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Emergency Service Feature  
Introduction  
The Model 1 will provide basic  
telephone service during a power  
failure. However, only the dial pad,  
ringer and handset will function. If  
you are on a handset call during a  
power interruption, the Model  
Congratulations on your purchase  
of the Model 1 telephone! The  
Model 1 boasts several  
timesaving and advanced features,  
including:  
• a large 8-line backlit display  
1
will keep the call, although  
• a 200 Name/Number Directory  
with 100 entry Callers List  
the display will not work while the  
power is off. Handsfree calls will  
not be re-established during a  
power interruption.  
• a speakerphone for handsfree  
calls  
• access to advanced services  
• a jack for headset usage  
Unpacking the Phone  
When you unpack your telephone,  
you should ensure that you have all  
of the following items. If any part is  
missing, contact the supplier of  
your telephone.  
Use this guide to learn more about  
the Model 1 ’s features.  
480  
Hold  
Redial  
Goodbye  
Options  
ABC  
DEF  
1
2
3
GHI  
JKL  
MNO  
WXYZ  
4
5
6
9
PQRS  
TUV  
7
8
0
#
*
Copy  
Services  
handset  
handset cord  
telephone  
2 line cords  
stand  
number card and lens  
power adaptor  
The power adaptor is 16 VAC, 250mA – please see the regulatory sheet for  
safety instructions regarding the power adaptor and operation of the telephone.  
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Key Description  
Dataport  
Large 8 Line Backlit Display  
Navigational Keys  
Telephone Status Light  
Handset  
Hold  
Redial  
G
o
o
d
b
y
e
O
p
tio  
n
s
480  
Speaker/Headset  
Status Light  
Volume Bar  
Dial Pad  
Softkeys  
Headset Jack  
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Keys  
Key Description  
Places an active call on hold or releases this call from  
being held. This key also enters pauses during predial or  
editing mode. See the section “Using Hold key” for more  
information.  
o
Displays the last 10 numbers dialed. See the section  
“Using the Redial List” for more information.  
k
Pressing kends an active call. kexits an  
open list, such as the Directory or Callers List, but if a call  
is active when the list is open, it will also end the call. It  
will not hang up a call that is on hold.  
The £button lets you access nine options to cus-  
tomize your telephone. See the section “Customizing  
your phone” for more information.  
£
Adjusts the volume for the handset, headset, ringer and  
handsfree speaker. See the section "Adjusting the Vol-  
ume" for more information.  
u
d
f
Pressing d activates Handsfree so you can make and  
receive calls without lifting the handset. When the audio  
mode option is activated, this key is used to switch  
between a headset and the Handsfree speakerphone. See  
the sections "Handsfree calling" and "Customizing your  
phone" for more information.  
Mute, when activated, prevents the caller from hearing  
you through the handsfree, handset or headset. The dis-  
play will show Microphone muted. When a Handsfree or  
Headset call is muted, the speaker light blinks. To take a  
call off mute, press a again.  
a
Directory, which can store up to 200 names and numbers  
in alphabetical order. See the section “Using the Direc-  
tory” for more information.  
c
J
i
Pressing Jcopies a displayed number into the  
Directory.  
Pressing s and r lets you move between screens  
when you are using services. These buttons also let you  
scroll through menu selections, such as the Options List.  
When you are editing entries on the display, 3 deletes a  
character or number, and 4 adds a space when entering  
or editing names.  
Callers List, which stores the last 100 callers. See the sec-  
tion “Using the Callers List” for more information.  
b
Í
Pressing Íopens a list of Services scripts that are  
stored in memory. See the section “Services” for more  
information on downloading and using services.  
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viewing angle, use the slots marked  
m . Then slide the stand towards  
the phone until it snaps into place  
(B).  
Installation  
Your Model 1 telephone can be  
installed on a desk or mounted on  
the wall. To use the phone’s Call  
Waiting and Caller IdentiÞcation  
capabilities, contact your local  
Service Provider for subscription  
details. Your Service Provider may  
call these services by different  
names.  
3. Connect the cords  
If you attached the stand to install  
the phone on a desk, route both the  
phone cord and power adapter cord  
through the opening in the stand.  
Insert the phone cord into the  
1. Connect the handset cord  
Turn the telephone over and locate  
the handset jack marked j  
Insert one end of handset cord into  
the jack until it clicks into place.  
Then route the handset cord  
through the groove as shown in the  
illustration below.  
middle slot on the back of the  
telephone marked l until it clicks  
into place. Insert the power cord  
into the power jack marked k .  
.
4. Press the cords into grooves  
Press the cords into two of the  
grooves provided on the bottom of  
the stand. This will allow the stand  
to sit ßat on a desk surface.  
Attach the handset to the other end  
of the handset cord.  
Stand  
Power Adaptor  
Phone cord  
Line grooves  
1
4
B
A
2
3
Headset cord jack  
Handset cord jack  
Handset groove  
Phone cord jack  
Handset cord  
Handset  
5. Install the phone  
If you have installed the stand and  
are using the phone on a desk:  
Simply turn the telephone over so it  
rests on the stand. Connect the  
phone cord to a phone jack and plug  
the power adapter into a power  
outlet.  
2. Attach the stand  
If you plan to mount the phone on  
the wall, you do not need to attach  
the stand; skip this step. If you plan  
to use the phone on a desk, attach  
the stand by inserting the tabs on  
o
the stand (marked with  
) into the  
Note: You should connect the  
power adaptor to a surge pro-  
tector or power bar.  
slots on the bottom of the telephone  
(A). For a higher viewing angle, use  
the slots marked n . For a lower  
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6. Install on a wall  
7. Insert number card  
To install the Model  
1
on a wall:  
Write your telephone number on  
the number card, and place it into  
the card slot on the telephone,  
located under the mouthpiece in the  
handset cradle. Gently bend the  
clear plastic lens into the slot, over  
the number card.  
Connect the cord to the wall jack  
(A). Coil the phone cord into the  
space provided on the back of the  
phone (B). Then align the telephone  
so the hooks on the wall plate (C)  
align with the wall-mount slots on  
the back of the phone, as shown  
here. Push the phone onto the pegs,  
then slide it down until it is secure  
(D). Plug the power adaptor into a  
power outlet (E).  
D
A
8. Customize the telephone  
Follow the instructions in the  
section “Customizing your phone”  
to customize your Model 1  
telephone.  
B
C
E
Note: You should connect the  
power adaptor to a surge pro-  
tector or power bar.  
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Prompts and Indicators  
How do I use softkeys?  
This telephone uses softkeys to give  
you commands to choose from.  
Each choice corresponds to the  
button next to it. In this illustration,  
the user is selecting NextSpaceto  
insert a space. Commands will  
change depending upon the action  
you are performing.  
Enter the name>  
Drew  
Use Save to end  
-Save  
NextSpace-  
Quit-  
-Backspace  
-ChangeCase  
Display Prompts  
means, Þnd it here, or see the  
Troubleshooting or index section  
Instructions and information are  
displayed on the large screen. If you  
are unsure what a certain prompt  
for additional information.  
Display Prompt  
Explanation  
Call is on hold  
A call is on hold. Press the o key or the  
Handsfree key to speak with the caller.  
Check phone cord  
Directory is full  
A line cord (l ) may not be connected properly.  
The Directory has reached its maximum number of  
entries. If you want to add entries, you must Þrst  
delete some entries.  
Directory locked  
The Directory has been locked, and you cannot edit,  
add, or delete entries. See the section “Using the  
Directory” for more information.  
Message Waiting  
Check for new messages in your Voice Mail service*.  
more 4  
Press 4 to see other display prompts.  
Private Name or  
Private Number  
The caller has requested that the name (or number)  
not be shown.  
Ringer is OFF  
No audible ringing. To turn the ringer on again, press  
the right side of u  
.
Unknown name or  
Unknown number  
The telephone company is unable to provide the  
name (or number) of the caller.  
XX New callers  
XX new calls have been added to the Callers List since  
you last checked it.  
XX Call(s) bumped  
XX callers have been deleted from the Callers List to  
make room for new callers.  
* You must subscribe to a Message Waiting service for this feature to work.  
Consult your local telephone company for information.  
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Timing a call  
Making and Answering  
Calls  
When you make or answer a call,  
the Timer shows the elapsed time of  
the call.  
Predialing a number  
Predialing lets you view a number  
before you dial. Enter the number  
using the dial pad before lifting the  
handset. Use the Backspace softkey  
or 3 to correct any errors. To dial  
the number, lift the handset, or  
Using Flash  
The Flash softkey allows you to  
access telephone company  
subscribed services, such as call  
waiting and three-way calling.  
These services vary from area to  
area, so contact your telephone  
company for instructions on using  
available services with your Model  
press the Dial softkey, or press d .  
Note: This feature is not available if  
you choose to use the Live  
DialPad option. See the sec-  
tion "Customizing your  
1
telephone. If these  
instructions say to press the “hook-  
switch” or “receiver button,” press  
the Flash softkey.  
phone" for more information.  
Extension in Use  
Handsfree Calling  
The Extension in use prompt  
appears on the telephone display  
and the telephone status light turns  
on when someone uses another  
telephone on the same line.  
The Handsfree feature allows you to  
speak to someone without using the  
handset. To dial using Handsfree,  
enter a number and then press d  
or the Dial softkey. To answer using  
Handsfree, press d when a call is  
ringing. To switch between  
Handsfree and the handset when  
the handset is off hook, press d .  
When the handset is on hook, press  
This message also appears when the  
telephone is not properly connected  
to a phone line.  
Using the Redial List  
The Redial List records the last 10  
numbers you dialed.  
d
to disconnect a Handsfree call.  
When Handsfree is on, the speaker  
light turns on. When the speaker  
light is on, press a at any time to  
mute Handsfree. The speaker light  
will ßash and you will hear the  
caller, but they will not hear you. To  
switch between Handsfree and  
mute press a .  
Redialing a number  
1. Press to view the  
Redial List.  
2. Use the s r keys to move  
the cursor to the number you  
want to dial.  
3. Lift the handset to dial the  
number, or press the Dial  
softkey or d to dial the  
number using Handsfree.  
Note: Handsfree operation as  
described above will be  
affected and may be disabled  
if the set audio option has  
been activated. See the sec-  
tion "Customizing your  
Deleting the Redial List  
1. Press to view the  
Redial List.  
phone" for more information.  
2. Press the DeleteList softkey.  
3. Press the Delete softkey to  
conÞrm.  
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Note: A call is taken off hold auto-  
matically after 15 minutes. If  
the handset is on the phone,  
the call will be disconnected.  
If the handset is off, the caller  
will be able to hear you again.  
Status lights  
Speaker Light  
• Speaker light is on: a call is on  
Handsfree (speaker).  
• Speaker light ßashes slowly:  
indicates that the headset/hands-  
free option is being used. See the  
section "Customizing your  
Adjusting the Volume  
phone" for more information.  
Pressing the volume button adjusts  
the receiver, headset, speaker, and  
ringer volume.  
• Speaker light ßashes and the dis-  
play shows Microphone muted: a  
call is muted. Press a to take the  
call off mute.  
To adjust the ringer volume,  
leave the handset in the cradle  
and press the volume bar  
u
while there is no  
Telephone Light  
active call. There are 8 settings for  
the ringer – the display will tem-  
porarily indicate the current  
ringer volume setting.  
• Light ßashes and the display  
shows Call is on hold: a call is on  
hold. Press oor lift the  
handset to take the call off hold.  
To adjust the handset volume, lift  
the handset and press the volume  
button while you are on a call.  
The handset will return to the  
default volume after you hang  
up.  
• Light ßashes and the display  
shows Message Waiting: a mes-  
sage is waiting for you at your  
message or voice mail service.  
• Light ßashes quickly and the  
ringer sounds: you have an  
incoming call.  
To adjust the headset volume,  
press the volume button while on  
a call. The headset will return to  
the default volume after you end  
the call.  
• Light is on and the display shows  
Extension in use: an extension  
telephone is using the line. The  
message also appears when the  
telephone is not propertly con-  
nected to a phone line.  
Note: The default handset and  
headset volume is always set  
at medium.  
To adjust the speaker volume,  
press the volume button while  
the speaker is activated (activate  
the speaker by pressing d ). The  
speaker will remain at this vol-  
ume until it is adjusted again.  
Using Hold key  
Pressing oputs a call on  
hold.  
You can hang up the handset  
without losing the call.  
You must subscribe to a Message Waiting  
service for this feature to work. Consult your  
local telephone company for information.  
• The display will show the mes-  
sage Call is on hold.  
• The telephone light will ßash.  
To retrieve the call, lift the hand-  
set or press o again. You  
can also press d to retrieve a  
Headset or Handsfree call.  
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light. The light will ßash again  
when there are new messages  
waiting.  
Customizing your phone  
There are nine conÞguration  
options, accessed by pressing  
£.  
5. Area Code – In some locations,  
you cannot dial a local number  
using the area code. By default,  
incoming calls are recorded with  
area codes in the Callers List. This  
option allows you to enter up to  
three local area codes to be removed  
from incoming calls. Press the  
Changesoftkey to enter an area  
code.  
Setting your Options  
1. Press £to enter the  
Options List.  
2. Use s and r to scroll  
through the list of nine options.  
3. Press the Show softkey to  
conÞgure an option.  
6. Contrast Level – Use the Change  
softkey to cycle through 8 contrast  
settings, which brighten or darken  
the display.  
4. Use the softkeys to change a  
selected option.  
5. Press the Done softkey at any  
time to exit the option, or press  
£to exit the Options  
list.  
7. Security Numbers – This option  
allows you to keep selected  
numbers from appearing on the  
screen when dialed. Use this option  
to protect passwords, access codes  
etc. When a security number is  
used, your telephone displays the  
asterisk * symbol for all digits that  
you dial after the security number  
and the digits do not appear in the  
Redial list display. Up to three  
security numbers can be created  
using this option. Press the Change  
soft key and then enter the security  
number.  
The following nine options may be  
changed on the Model 1  
:
1.Language – Select a language for  
the display prompts (English,  
French, or Spanish).  
2.Time / Date – Use this option to  
change the time and date setting on  
the display. Press the appropriate  
softkey to increase that item by 1.  
For example, press the Hour softkey  
to increase the hour from 1 to 2.  
Note: The time and date are auto-  
matically set when the phone  
receives its Þrst Caller ID†  
call.  
8. Live Dialpad – Use this option to  
turn on or off the dial pad mode.  
With live dialpad on, the telephone  
automatically dials out and turns on  
Handsfree as soon a dial pad key or  
softkey is pressed. With live  
3. Set ring tone – Press the Change  
softkey to select one of four ring  
tones.  
dialpad off, you must dial the  
number Þrst and then lift the  
handset or press the d /f button  
before the number is dialed. Press  
the Change soft key to turn on or off  
the dial pad mode.  
4. Clear Msg. Wtg. – Sometimes the  
Message Waiting prompt will  
appear and the light will ßash when  
there are no messages waiting on  
your Voice Mailservice. When in  
this option, select the Clearsoftkey  
to clear the prompt and ßashing  
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9. Set Audio – The Model 1  
telephone allows you to use a  
handset, headset or handsfree to  
handle incoming and outgoing  
calls. This option provides different  
combinations of these three  
methods to provide maximum  
ßexibility in handling calls. There  
are four options to choose from:  
Handsfree – this is the default  
setting. Calls can be made or  
received using the handset or  
handsfree speakerphone and can  
be switched between the two  
modes.  
Headset – choose this setting if  
you want to make or receive all  
calls using a headset.  
Note: If this option is chosen, the  
handsfree speakerphone will  
not function.  
Spkr/Hset – calls will be sent to  
the handsfree speakerphone. By  
pressing the d /f button on the  
phone you can switch between  
the handsfree speakerphone and  
a headset.  
HSet/Spkr – calls will be sent to  
the headset. By pressing the d /  
f button on the phone you can  
switch between the headset and  
the handsfree speakerphone.  
These services may have different names in  
your area, and may require paid subscription.  
Contact your telephone company for details.  
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Note: You can also copy an entry  
from the Callers List to the  
Directory using the J  
button, before or after you  
have changed it.  
Using the Directory  
The Directory can store up to 200  
names and numbers, which are  
displayed in alphabetical order.  
Tip: Store all your Directory con-  
tacts the same way, either Þrst  
name Þrst, or last name Þrst.  
This will make it easier to Þnd  
names and numbers.  
Entering Letters and Characters  
You can enter characters using the  
telephone’s dial pad. To enter a  
letter, press the key with that letter  
on it. If the letter is the second one on  
that key, press the key twice. For  
example, to enter ‘R’ , press 7 three  
times. The cursor will advance to the  
Adding a name and number to  
the Directory  
1. Press the Directory button c .  
2. Press the AddNewsoftkey.  
3. Enter the number using the dial  
pad. You can enter up to 24  
digits. Hyphens will be  
next space after a delay of seconds  
2
or if you press a different key.  
To change the case of a letter, press  
the ChangeCase softkey, and then  
enter the letter. By default the Þrst  
letter of a word or name will be  
capitalized, and the letters  
automatically added. If you  
need to enter a pause (between  
your voice mail number and  
password, for example), press  
the Pause softkey. The pause  
icon p will appear. To program  
a number that uses Flash, press  
the Flash softkey where it is  
required in the number. The  
Flash icon q will appear. Press  
the Backspacesoftkey or 3 to  
erase a number.  
following will be lower case.  
Special characters are entered by  
pressing the 1 and the # keys.  
Characters will appear in this order:  
1: & , ( ) ` . _ - 1.  
#: # / \ @.  
Finding entries in the Directory  
1. Press the Directory button c .  
2. Once in the Directory, press s  
to scroll down and r to  
scroll up one listing at a time.  
Hold either key down to scroll  
continuously.  
4. Press the Savesoftkey.  
5. Enter a name using the letters  
on the dial pad. See the  
following instructions  
“Entering Letters and  
Characters” to enter names  
using the dial pad. The name  
can have up to 16 characters,  
including spaces. Press the  
NextSpace softkey or 4 to  
move to the next letter or add a  
space. Press the Backspace  
softkey or 3 to erase a  
OR  
Press a dial pad key to see  
listings that start with that  
letter. For example,  
5
takes  
you to the Þrst “J” listing, 55  
takes you to the Þrst “K”  
listing.  
character.  
6. Press the Savesoftkey. The new  
entry now shows on the  
Changing entries in the Direc-  
tory  
1. Press the Directory button c .  
2. Find the entry you would like  
to change.  
display.  
3. Press the Changesoftkey.  
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4. To change the number, use the  
Backspace softkey or 3 to  
erase digits. Use the dial pad to  
add digits. Use the Pause  
softkey to insert a 2 second  
pause. The pause icon p will  
appear.  
Deleting an entry in the Direc-  
tory  
c
1. Press the Directory button  
.
2. Find the entry you would like  
to delete.  
3. Press the Deletesoftkey.  
4. Press the Deletesoftkey again  
to conÞrm.  
5. Press Saveto move to the  
name.  
6. To change the name, use the  
Backspace softkey or 3 to  
erase letters. Use the dial pad  
and the NextSpacesoftkey to  
add letters. Press the  
ChangeCasesoftkey to switch  
between upper and lower case.  
7. Press Saveto save changes.  
Deleting all entries in the  
Directory  
Once you have deleted the  
Directory, you cannot get entries  
back. You can protect the Directory  
by locking it.  
To permanently delete all entries in  
the directory:  
Copying from the Callers List,  
the Redial List, or the Display  
to the Directory  
1. Open the Callers List, Redial  
List, or answer a call.  
1. Press the Directory button c to  
open the Directory.  
2. Press the DeleteList softkey.  
3. Press the Deletesoftkey to  
conÞrm.  
2. When the number is displayed  
on the screen, press J.  
If the entry includes a name  
and number, the display will  
show Saved: Directory.  
3. If the entry is a number only  
(such as in the Redial List), you  
will be prompted to enter a  
name. Once you’ve pressed the  
Save softkey to save the name,  
the display will show Saved:  
Directory.  
Locking the Directory  
You can lock the Directory so that  
entries cannot be deleted or  
changed. You cannot add entries to  
a locked directory.  
1. Press £.  
2. Press o.  
3. Press *. The display shows  
Directory locked.  
To unlock the Directory  
1. Press £.  
2. Press o.  
3. Press #. The display shows  
Directory unlocked.  
Dialing from the Directory  
1. Press the Directory button c .  
2. Find the entry you would like  
to call in the Directory.  
3. Lift the handset to dial the  
number, or press the Dial  
softkey or d to dial the  
number using Handsfree.  
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If the entry in the Callers List does  
not have a name (i.e. if the name is  
listed as Unknown or Private),  
you will be prompted to enter a  
name. You can edit a number in the  
Callers List and then copy it to the  
Directory.  
Using the Callers List  
The Callers List records the last 100  
callers, in the order they called. The  
telephone display will indicate  
when there are new callers.  
When the Callers List is full, new  
callers are added to the list, and the  
oldest callers are deleted. In the  
Callers List you will see the  
message XX New caller(s), XX  
Call(s)bumped on the display.  
Changing a number in the Call-  
ers List before dialing  
Tip: If you have to frequently  
remove area codes to return  
local calls, you should use the  
Area Codes option and add  
your local area code(s).  
Viewing the Callers List  
1. Press the Callers button b .  
2. Press r and s to move up  
and down in the Callers List.  
Hold either key down to scroll  
continuously.You can also press  
the Resume softkey to see the  
last caller you viewed the  
previous time you entered the  
Callers List.  
3. Press the Callers button b , the  
Quitsoftkey, or kat  
any time to leave the Callers  
List.  
Note: The Callers List does not save  
changes. If you plan to dial  
the number again, copy it to  
the Directory and change it  
there.  
1. Press the Callers button b .  
2. Find the caller in the Callers  
List you wish to dial.  
3. To add digits, use the dial pad.  
4. To delete digits, press the  
EditNumsoftkey to begin editing.  
Use the dial pad to add digits.  
5. Lift the handset to dial the  
number, or press the Dial  
Note: kwill also hang up a  
caller if you are on a call.  
softkey or d to dial the  
number using Handsfree.  
Calling an entry in the Callers  
List  
1. Press the Callers button b .  
2. Find the entry you would like  
to call in the Callers List.  
3. Lift the handset to dial the  
number, or press the Dial  
softkey or d to dial the  
number using Handsfree.  
Deleting an entry in the Callers  
List  
1. Press the Callers button b .  
2. Find the entry you would like  
to delete in the Callers List.  
3. Press the Deletesoftkey.  
4. Press the Deletesoftkey again  
to conÞrm. The display shows  
Item is erased.  
Deleting all entries in the Call-  
ers List  
1. Press the Callers button b .  
2. Press the DeleteListsoftkey.  
3. Press the Deletesoftkey to  
conÞrm. The display shows  
Callers list is empty.  
Copying from the Callers List  
to the Directory  
When the number is displayed in  
the Callers List, press J.  
The display will show Saved:  
Directory.  
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Making and Receiving Calls  
using a Headset  
Headset/ Dataport  
Operation  
1. Ensure that you have selected a  
headset audio mode by access-  
ing the Options menu. See the  
section "Customizing your  
phone" for detailed informa-  
tion.  
2. Plug the headset into jack.  
3. Press the d /f key to obtain  
dialtone or answer an incoming  
call. Depending on the audio  
mode selected from the  
Options menu, dialtone or an  
incoming call will be received  
on either the headset or the  
handsfree speakerphone.  
4. Press the kkey to end  
the call.  
Using a Headset with your  
Telephone  
The Model 1 is equipped to  
accept headsets with either a  
modular RJ22 jack or a 2.5mm  
standard jack. Headsets with a  
modular RJ22 jack can be connected  
to the phone by using the jack on  
the back of the set. Headsets with a  
standard 2.5mm jack can be  
plugged into the headset jack  
located on the left hand side of the  
telephone.  
Using the Dataport  
Located on the right hand side of  
the Model 1 , the dataport can be  
used to connect another device such  
as a fax machine or computer  
modem to the phone. Plug one end  
of a line cord to the phone and the  
other end to the device to be  
connected.  
Note: The dataport will only oper-  
ate when the handset is on  
hook (in the phone base cra-  
dle).  
Headset cord jack  
Handset cord jack  
Phone cord jack  
Contact your telephone equipment  
retailer or distributor to purchase a  
headset. Customers should read  
and observe all safety  
recommendations contained in  
headset operating guides when  
using any headset.  
14 Model 1 User Guide  
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Activating services:  
Using Services  
1. Dial the number provided by  
your telephone company and  
follow the prompts.  
2. Once you have successfully  
downloaded the services of  
your choice, press the Í  
key. The Services menu  
The Model 1 telephone allows  
you to access enhanced telephone  
company subscription features and  
services, which can include home  
banking, catalogue shopping,  
restaurant guides, and voice mail.  
Services may be free or may have a  
subscription cost. Contact your  
telephone company for information.  
Before selecting a service, you must  
download the service into your  
telephone. Contact your telephone  
company for information on  
downloading services in your area.  
Downloading a service is as simple  
as dialing the subscription number  
and following any voice prompts.  
Your phone may be capable of  
automatically dialing out to update  
your subscribed features and  
appears.  
3. Use the s r keys to move  
the 4 indicator to the Service  
you want to select.  
4. Press the Select softkey to  
activate the service next to the  
4 indicator.  
5. Once you have connected to the  
service, follow the instructions  
on the display.  
6. To exit a service session, press  
the Quit softkey, Íor  
kto leave the Services  
List.  
services. For more information on  
this ability, contact your telephone  
company.  
Deactivating services:  
Some services may be available by  
dialing them directly. You do not  
have to download these services,  
but you may wish to save them in  
your Directory.  
You may deactivate a service by  
contacting your telephone company.  
You can delete a downloaded  
service in the Services menu by  
selecting it and pressing the Delete  
softkey. The service will appear as  
<deleted>.  
Note: Some options, such as the call  
timer, may be disabled when  
you are using a service.  
If you download another service, it  
may overwrite any service  
displayed as <deleted>.  
Model 1 User Guide 15  
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Icons  
Other List Icons  
You are viewing the  
Redial List.  
The display uses icons to convey  
information about calls, Directory  
entries, Callers, and services.  
You are viewing the  
Options List.  
Icons in the Callers List  
You are viewing the  
Callers List.  
Icons in the Services List  
You answered the call  
when it came in.  
You are viewing the  
Services List.  
You did not answer the  
call when it came in.  
Press 4 or 3 for more  
information.  
You were on another  
call when this call came  
in.  
Service information is  
being downloaded to  
your telephone.  
You have returned the  
call from the Callers  
List.  
Icons in the Directory  
You are viewing the  
Directory.  
You pressed the Flash  
softkey, or Flash has  
been programmed into  
a number.  
You pressed the Pause  
softkey or a pause  
(which is about 2 sec-  
onds) has been pro-  
grammed into a  
number.  
16 Model 1 User Guide  
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long distance or local calls.You may  
have to remove the area code from  
local calls in order to call from the  
Callers List, or use the Area Code  
option in the options list to have local  
area codes automatically removed. See  
the section “Customizing your  
phone” for information about the Area  
Code option. Alternatively, you may  
need to add ‘1’ before long distance  
numbers in order to dial long distance.  
Troubleshooting  
What are services, and how do I  
use them?  
Services are provided by your  
telephone company, and include basic  
features such as Caller ID. Other  
services can be accessed through the  
Íkey, and may include  
services such as Call Forwardingand  
Voice Mail. Before using your  
services, you must activate them by  
contacting your local telephone  
company. See the section “Using  
Services” for more information.  
Why is my handset not working?  
Check to ensure that the handset  
cord is fully connected to both the  
phone and handset. See the section  
“Installation” for information.  
I’m having trouble with services  
I have subscribed to – how do I  
get help?  
Why is my speakerphone not  
working?  
Usually your telephone company  
supplies a special number to call for  
activation of your services. When  
you call this number, you must  
follow the recorded instructions  
carefully. This allows the telephone  
company’s system to recognize  
your phone and customize it with  
the services you have subscribed to.  
If you have any activation problems  
call your local telephone company.  
If you press d /f and the speaker  
light ßashes and you do not hear  
dialtone, the Set Audio option has  
been used to set up the phone for  
headset use. Press d /f a second  
time. If the light goes out, the  
phone is set up to be used only with  
a headset or handset. If the light  
stays on steady and you hear  
dialtone, you can alternate between  
the speakerphone and the headset  
by pressing d /f . See the section  
“Customizing your phone” for  
instructions on how to change the Set  
Audio feature.  
Why are there no prompts on  
the screen when a Call Waiting  
call comes in?  
You must subscribe to Call Waiting  
IdentiÞcationfrom your telephone  
company.  
Why is my display blank?  
Why is the light not coming on  
with a new Voice Mail Message?  
You must subscribe to the “Visual”  
Message Waitingservice from your  
telephone company for this function  
to work.  
Ensure that the power adaptor is fully  
plugged into the electrical outlet, and  
that the outlet is supplying power  
(you can test this with another  
electrical device, such as a lamp).  
How do I set the time and date?  
If you subscribe to the Caller ID†  
service, the Þrst incoming call will  
update the phone with the correct  
time & date. Otherwise, use the  
Time/Date option in the options list  
to manually set the time and date.  
Why don’t numbers I return  
from the Callers List connect?  
Incoming calls are recorded with the  
area code attached, whether they are  
Model 1 User Guide 17  
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Why can I only see 4 options  
when the user guide says there  
are 9?  
The telephone screen will only  
show 4 options at a time. To see  
more, press the down arrow button  
Why does the telephone wob-  
ble?  
Make sure the cords are routed  
properly through the stand, as  
indicated in the Installation section.  
Check that the stand has been  
properly snapped into place.  
s
.
What does Hold Msg do?  
How do I remove the stand from  
the phone?  
This is an option available with  
some Call Waitingservices. When  
you are on a call, and another call  
comes in on Call Waiting, you can  
press the Hold Msg softkey to send a  
network message to the caller. The  
message will ask the caller to hold,  
and tell them that you will be with  
them shortly. You can then answer  
the call at your convenience.  
Place one hand on top of the phone,  
and place the other hand on the top  
of the stand. Pull the stand away  
from the telephone. You will have to  
pull quite forcefully, but this will  
not break the stand.  
Can I turn the light on the screen  
off?  
No. You can only adjust the contrast  
of the display.  
Contact your local telephone  
company for activation information.  
Answ_CW Switch  
or  
What does  
do?  
Why are Callers not identified  
on the display?  
This is an option available with  
some Call Waitingservices. These  
softkeys allow you to put the  
current call on hold, and answer a  
Call Waiting call. You can then  
switch between calls normally.  
Contact your local telephone  
Caller IDinformation usually  
arrives between the Þrst and second  
ring. Let the telephone ring at least  
once before answering. Make sure  
you subscribe to Caller IDservices  
from your local telephone company.  
company for activation information.  
Why can’t I dial a number in the  
Callers List?  
What is a softkey?  
You must subscribe to a Caller ID†  
service for names and/or numbers  
to be recorded in the Callers List. If  
the number of the caller is unknown  
or private, you cannot return the  
call. Or, the number may require an  
area code. Press the EditNum softkey  
to edit the number, then press the  
Dial softkey.  
There are three keys on both the left  
and right side of the display. They  
do different things, depending on  
the command displayed next to  
them. See the section “How do I use  
softkeys?” for more information.  
These services may have different names  
in your area. Contact your telephone  
company for details.  
18 Model 1 User Guide  
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consequential damages for injury to the  
person in the case of telephones used or  
bought for use primarily for personal,  
family or household purposes.  
Limited Warranty  
Aastra Telecom warrants this product  
against defects and malfunctions during  
a one (1) year period from the date of  
original purchase. If there is a defect or  
malfunction, Aastra Telecom shall, at its  
option, and as the exclusive remedy,  
either repair or replace the telephone set  
at no charge, if returned within the  
warranty period.  
This warranty sets forth the entire  
liability and obligations of Aastra  
Telecom with respect to breach of  
warranty, and the warranties set forth or  
limited herein are the sole warranties  
and are in lieu of all other warranties,  
expressed or implied, including  
warranties or Þtness for particular  
purpose and merchantability.  
If replacement parts are used in making  
repairs, these parts may be refurbished,  
or may contain refurbished materials. If  
it is necessary to replace the telephone  
set, it may be replaced with a  
Warranty Repair Services  
refurbished telephone of the same  
design and color. If it should become  
necessary to repair or replace a defective  
or malfunctioning telephone set under  
this warranty, the provisions of this  
warranty shall apply to the repaired or  
replaced telephone set until the  
expiration of ninety (90) days from the  
date of pick up, or the date of shipment  
to you, of the repaired or replacement  
set, or until the end of the original  
warranty period, whichever is later.  
Proof of the original purchase date is to  
be provided with all telephone sets  
returned for warranty repairs.  
Should the set fail during the warranty  
period;  
In North America, please call 1-800-  
574-1611 for further information.  
Outside North America, contact your  
sales representative for return  
instructions.  
You will be responsible for shipping  
charges, if any. When you return this  
telephone for warranty service, you  
must present proof of purchase.  
After Warranty Service  
Aastra Telecom offers ongoing repair  
and support for this product. This  
service provides repair or replacement  
of your Aastra Telecom product, at  
Aastra Telecom's option, for a Þxed  
charge. You are responsible for all  
shipping charges. For further  
Exclusions  
Aastra Telecom does not warrant its  
telephone sets to be compatible with the  
equipment of any particular telephone  
company. This warranty does not  
extend to damage to products resulting  
from improper installation or operation,  
alteration, accident, neglect, abuse,  
misuse, Þre or natural causes such as  
storms or ßoods, after the telephone is  
in your possession.  
information and shipping instructions;  
In North America, contact our service  
information number: 1-800-574-1611.  
Outside North America, contact your  
sales representative.  
Note: Repairs to this product may be  
made only by the manufacturer  
and its authorized agents, or by  
others who are legally autho-  
rized. This restriction applies  
during and after the warranty  
period. Unauthorized repair  
will void the warranty.  
Aastra Telecom shall not be liable for  
any incidental or consequential  
damages, including, but not limited to,  
loss, damage or expense directly or  
indirectly arising from the customers  
use of or inability to use this telephone,  
either separately or in combination with  
other equipment. This paragraph,  
however, shall not apply to  
Model 1 User Guide 19  
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Index  
Contrast  
See Contrast Level  
A
Area Code 9, 13, 18  
Language 9  
Audio Mode 7, 9, 14  
Prompts 6  
B
E
Backlit Display 2, 18  
Emergency Service Feature 1  
Extension in Use 7  
C
Callers  
F
Key 3  
Flash 7, 11, 16  
Callers List  
Calling an entry 13  
Changing a listing 13  
Copying from 12, 13  
Deleting all entries 13  
Deleting an entry 13  
Viewing 13  
G
Goodbye key 3  
H
Handsfree calling 3, 7  
Headset  
Contrast Level 9  
Copy key 3  
Jack 2  
Making calls 14  
Receiving calls 14  
Switch 2, 14, 17  
Hold key 3, 8  
D
Dataport 2, 14  
Date and Time 9  
Directory  
I
Adding name/number 11  
Changing entries 11  
Copy to 12, 13  
Deleting all entries 12  
Deleting an entry 12  
Dialing from 12  
Entering  
letters/characters 11  
Finding entries 11  
Key 3  
Icons 16  
Insert Number Card 5  
Installation 4  
K
Key Description 2  
L
Language selection  
See Display  
Lights See Status Lights  
Live Dialpad 7, 9  
Locking Directory  
Locking 12  
Unlocking 12  
Display  
20 Model 1 User Guide  
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Index  
See Directory  
S
Security Numbers 9  
M
Services 15, 16  
Services key 3  
Softkeys 6, 18  
Speaker  
Message Waiting 6, 8, 9  
Mute key 3  
O
Key 3  
Options  
Light See Status Lights  
Operation 7  
Stand 4  
Status Lights  
Speaker 8  
Area Code 9  
Audio Mode 9  
Clear Message Waiting 9  
Contrast level 9  
Language 9  
Telephone 8  
Live Dialpad 9  
Ring Tone 9  
Security Numbers 9  
Time/Date 9  
Options key 3  
T
Timing a call 7  
Troubleshooting 17  
V
P
Viewing items  
Callers List 13, 16, 18  
Directory 16  
Redial List 16  
Voice Mail 6, 17  
Volume  
Pause  
Icon 16  
Inserting 3, 11  
Predialing 7  
Prompts 6  
Handset 8  
Key 3  
Ringer 8  
R
Redial key 3  
Redial List  
Deleting List 7  
Redialing a number 7  
Ringer  
Speaker 8  
W
Warranty 19  
ON/OFF 6  
Tone 9  
Volume 8  
Model 1 User Guide 21  
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If you’ve read this owner’s manual and consulted the Troubleshooting section and still have  
problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical  
assistance.  
© Aastra Telecom 2003  
D0041-0049-00-00 Rev.01  
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