Nortel Networks IP Phone 2001 User Manual

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Nortel IP Phone 2001 User Guide  
(CICM)  
Release: CICM 10.1  
Document Revision: 09.01  
www.nortel.com  
NN10300-005  
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4
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6
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New in this release  
Features  
There were no feature changes made to this document.  
Other changes  
There were no other changes made to this document.  
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8
New in this release  
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9
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Overview  
The IP Phone 2001 brings voice and data to the desktop by connecting  
directly to a Local Area Network (LAN) through an Ethernet connection.  
Basic features  
The IP Phone 2001 supports these features:  
four soft keys  
multifield LCD screen  
speaker for on-hook dialing or on-hook listening  
volume control bar for adjusting ringer, speaker and handset volume  
two specialized fixed keys:  
— Services  
— Inbox  
three Call processing fixed keys:  
— Line  
— Hold  
— Goodbye  
Automatic network configuration  
Not all features are available on all telephones. Consult your system  
administrator to verify which features are available to you.  
Figure 1 "IP Phone 2001 " (page 10) , shows the location of the keys and  
the components of the IP Phone 2001.  
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10 Overview  
Figure 1  
IP Phone 2001  
Terminal display  
Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001  
display areas.  
Figure 2  
IP Phone 2001 display  
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11  
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IP Phone 2001 menu systems  
After you have successfully logged on to the IP Phone, the menu systems  
are active and available. Menu items, the Inbox, the Outbox, and Directory  
entries, are accessed through lists. An up or down arrow appears beside  
an item to indicate the navigation key you can press to scroll to the next  
item. Labels appear on the bottom row above the soft keys, in response to  
items selected in the display.  
The IP Phone menu system provides access to these menus and  
submenus.  
Logoff  
Call Services  
Settings  
— Regional  
— User  
— Terminal  
— Call  
Directory  
Inbox  
Outbox  
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12 IP Phone 2001 menu systems  
Figure 3  
IP Phone 2001 display menu hierarchy  
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Settings menu 13  
Call Services menu  
The Call Services menu gives the IP Phone 2001 access to Centrex  
features. The soft keys in the display provide an alternative to the  
dedicated feature keys on an IP Phone 2004. Any changes made to the  
2001 feature key assignments, through the feature menu, apply only when  
the user is logged on to an IP Phone 2002 or 2004, which has dedicated  
Feature Keys.  
The Call Services menu is available after you select a Centrex feature  
from the list and press OK. Use the Call Services menu to:  
Activate a feature  
Deactivate a feature  
Assign a Centrex feature to a soft key  
Remove a feature from a soft key  
Reset the soft keys to the default settings  
View the current soft key assignments  
View a feature profile  
Change the label associated with a soft key  
Settings menu  
The Settings menu provides access to these submenus, which allow you  
to configure user preferences.  
Regional menu  
Items in the Regional menu allow you to select the your language, the time  
zone, and the time and date format the terminal uses; or to reset these  
terminal settings to their defaults.  
Use the Regional menu to configure:  
Language preference  
Time format which allows you to configure the following:  
— Time zone  
— Enable or disable Daylight Saving Time  
— Select the format used to display the time  
— Select the format used to display the date  
— Reset the time to the defaults  
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14 IP Phone 2001 menu systems  
User menu  
Use the User menu to:  
View your user name  
View your login type  
Enable or disable auto login feature  
Change your password  
Terminal menu  
Use the Terminal menu to configure your:  
View your audio profile  
Adjust the contrast level of the display  
Performing a firmware upgrade  
Call menu  
The Call menu allows you to access these menus:  
Feature  
History  
Softkey  
Softkey Status  
This item allows you to view the Centrex features currently assigned to  
the soft keys.  
Inbox  
Outbox  
To use this feature you must assign the Outbox to a Directory Number  
(DN) key. See "Outbox" (page 91).  
Directory  
To use this feature, you must assign the Directory to a DN key. After you  
assign a DN key to the Directory, use the Directory menu to:  
Add an entry to the directory  
Edit a directory entry  
Delete an entry from the directory  
Make a call using the directory  
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15  
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Connecting the IP Phone 2001  
components  
Follow this procedure to connect the handset to the terminal, and to  
connect the terminal to the LAN, and to a power source.  
CAUTION  
Risk of equipment damage  
Do not plug the IP Phone 2001 into a regular telephone jack. This causes severe  
damage to the terminal. Consult your system administrator to ensure that you plug  
your telephone into a 10/100BaseT Ethernet jack.  
the connectors.  
Procedure Steps  
Step  
Action  
1
2
3
Connect one end of the handset cord to the handset jack  
(identified with a handset icon) on the underside of the terminal.  
Connect the other end of the handset cord the jack on the  
handset.  
Connect one end of the CAT-5 line cable to the LAN Ethernet  
port (identified with a LAN icon), located on the underside of the  
terminal.  
4
5
Plug the other end of the CAT-5 line cable into the IP network.  
Contact your installation technician for the proper power option.  
The IP Phone 2001 can be powered by an AC adapter, or over  
a LAN.  
6
7
Thread the cord around the strain relief, retaining hook and  
channel provided for a secure power connection.  
Secure the terminal footstand to the base.  
--End--  
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16 Connecting the IP Phone 2001 components  
Procedure job aid  
This figure shows the location of the connectors on the back of the IP  
Phone 2001 terminal.  
Figure 4  
IP Phone 2001 connectors  
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17  
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Logging on  
Follow this procedure to log on to an IP Phone 2001.  
If the Centrex IP Client Manager (CICM) is set up as part of a group of  
CICMs, you can choose which CICM to connect to. After you select a  
gateway, the terminal directs itself to that CICM and the Username screen  
appears.  
If a firmware upgrade for the IP Phone 2001 is available, the system  
prompts you to upgrade when you log on. If the terminal is below the  
minimum level, the only option available is Yes. You cannot log on until  
you perform the upgrade. If the firmware level is between the minimum  
and maximum level set by the administrator, Yes and No options appear  
on the soft keys.  
To perform an upgrade, see "Performing a firmware upgrade" (page 54).  
Procedure Steps  
Step  
Action  
1
2
If the Selective Gateway Login feature is configured on your  
system, press the down navigation key to scroll through the list  
to select the gateway.  
When the gateway you want appears, press Ok, or start entering  
your user name.  
If the Username Screen appears when you start to enter your  
user name, the characters you already entered appear in the  
Username field.  
3
4
If you make a mistake entering your user name, press Clear to  
clear the field and re-enter your user name.  
If your user name is too long for the display (longer than 15  
characters), the digits scroll to the left and an ellipsis appears to  
the left of the field.  
Press Ok.  
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18 Logging on  
The password screen appears.  
5
6
7
Enter your password. For security, the password characters are  
displayed as asterisks (*).  
If you make an error, press Clear to clear the field, and then  
enter your password.  
Press Ok.  
You are logged on and the Menu screen appears.  
--End--  
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19  
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Logging off  
Follow this procedure to log off from the network.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
From the main menu, select Log Off.  
Press Ok.  
A confirmation screen appears.  
Press Yes.  
3
You are logged off from the network.  
--End--  
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20 Logging off  
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21  
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Making calls  
Follow these procedures to make calls.  
Navigation  
Making a call using off-hook dialing  
Follow this procedure to make a call using off-hook dialing.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Pick up the handset.  
You hear a dial tone.  
2
3
Use the dialpad to enter the number.  
When the call is answered, lift the handset and speak into the  
mouthpiece.  
--End--  
Making a call using hands-free dialing  
Follow this procedure to make a call using hands-free dialing. See Figure  
1 "IP Phone 2001 " (page 10) , for the location of the Line key.  
Prerequisites  
You must be logged on.  
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22 Making calls  
Procedure Steps  
Step  
1
Action  
With the handset in the cradle, press the Line key on the  
terminal.  
You hear a dial tone.  
2
3
Use the dialpad to enter the number.  
When the call is answered, lift the handset and speak into the  
mouthpiece.  
--End--  
Make a call using predial  
Follow this procedure to use the predial feature to make a call.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Use the dialpad to enter the number before you lift the handset.  
Do not press the Line key.  
The number is entered into the terminal.  
When you want to make the call, press Ok.  
The number is dialed.  
2
3
When the call is answered, lift the handset and speak into the  
mouthpiece.  
--End--  
Editing a predialed number  
Follow this procedure to edit a number held in the predialed state.  
Prerequisites  
You must be logged on.  
A number must be predialed.  
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Editing a predialed number 23  
Procedure Steps  
Step  
1
Action  
Perform one of these steps.  
To delete numbers that appear to the left of the cursor, press  
Bkspc.  
To delete numbers that appear to the right of the cursor,  
press Delete.  
2
3
Use the dialpad to enter the new number.  
Press Ok to dial the number.  
--End--  
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24 Making calls  
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25  
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Answering a call  
Follow this procedure to answer a call. Incoming calls cause the telephone  
to ring and the Message Indicator lamp to flash.  
The IP Phone 2001 does not have a hands-free feature. You do not press  
the not press the Line key to answer a call. You can press the Line during  
a call to continue to listen to the caller, but you must use the handset to  
speak to the caller.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
When the terminal rings, lift the handset.  
Speak into the handset .  
--End--  
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26 Answering a call  
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Terminating a call  
Follow this procedure to terminate an active call.  
The Goodbye is useful for dropping out of a conference call or exiting  
voice mail. See Figure 1 "IP Phone 2001 " (page 10) for the location of  
the key.  
Procedure Steps  
Step  
Action  
1
Perform one or these actions:  
Return the handset to the cradle.  
Press the Goodbye key.  
The call ends.  
--End--  
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28 Terminating a call  
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29  
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Navigating the menu system  
Follow the procedure in this section to access and use the menu system.  
Use the navigation keys to scroll through menus and screens.  
Navigation  
Navigating the Main menu  
Follow this procedure to navigate the main menu system.  
Only menu items numbered 0 through 9 have a dialpad shortcut.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
Press the Menu soft key.  
The main menu opens.  
2
To select a menu item, perform one of these actions:  
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30 Navigating the menu system  
Select the item in the menu, and press Ok.  
Press the number on the dialpad that corresponds to the  
menu item.  
The feature screen opens immediately.  
--End--  
Navigating the Call Services menu  
Follow this procedure to open the Call Services menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
Press Menu.  
The main menu opens.  
2
3
From the main menu, select Call Services.  
Press Ok.  
The Call Services menu opens.  
4
--End--  
Navigating the Settings menu  
Follow this procedure to open the Settings menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
From the main menu, select Settings.  
Press Ok.  
The Settings menu opens.  
Perform one of these actions:  
3
To configure regional preferences, including the language,  
time, and time and date formats, select Regional, and  
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Navigating the User menu 31  
press Ok. The Regional menu opens. See "Navigating the  
Regional menu" (page 31), for more information.  
To configure user account preferences, including changing  
your user name and password, select User, and press  
Ok.The User menu opens. See "Navigating the User menu"  
(page 31), for more information.  
To configure terminal preferences, including your audio  
profile, and performing a firmware upgrade, select Terminal,  
and press Ok.The Terminal menu opens. See "Navigating  
the Terminal menu" (page 32), for more information.  
To access the Features menu, and the History menu, select  
Call, and press Ok.The Call menu opens. See "Navigating  
the Call menu" (page 32), for more information.  
--End--  
Navigating the Regional menu  
Follow this procedure to open the Regional menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Settings menu.  
Form the Settings menu, select Regional.  
Press Ok.  
The Regional menu appears.  
4
See "Using the Regional menu" (page 41), for procedures.  
--End--  
Navigating the User menu  
Follow this procedure to open the User menu.  
Prerequisites  
You must be logged on.  
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32 Navigating the menu system  
Procedure Steps  
Step  
Action  
1
2
3
From the main menu, open the Settings menu.  
From the Settings menu, select User.  
Press Ok.  
The user menu opens.  
4
See "Using the User menu" (page 47), for procedures.  
--End--  
Navigating the Terminal menu  
Follow this procedure to open the Terminal menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
From the main menu, open the Settings menu.  
From the Settings menu, select Terminal.  
Press Ok.  
The Terminal menu opens.  
4
See "Using the Terminal menu" (page 51), for procedures.  
--End--  
Navigating the Call menu  
Follow this procedure to open the Call menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
From the main menu, open the Settings menu.  
From the Settings menu, select Call.  
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Navigating the Feature menu 33  
3
4
Press Ok.  
The Call menu opens.  
Perform one of these actions:  
Select Feature, then press Ok.The Feature menu opens.  
See "Using the Feature menu" (page 61), for procedures.  
Select History, then press Ok.The History screen appears.  
procedures.  
Select Softkey, then press Ok.See "Resetting soft keys to  
--End--  
Navigating the Feature menu  
Follow this procedure to open the Feature menu.  
Beginning with release (I)SN09, the Call Services menu gives the IP  
Phone 2001 access to Centrex features; the soft keys in the display  
provide the functionality. Any changes the user makes to the 2001 soft key  
assignments, through the 2001 Feature menu, apply only when the phone  
is logged on to an IP Phone 2002, 2004, or 2007, which has dedicated  
feature keys. Some options contained in the Feature menu have relevance  
on the IP Phone 2001, such as the Inbox key, but feature key functionality  
is only present when the IP Phone 2001 is logged on to a IP Phone 2002,  
2004, or 2007.  
Relabel soft keys through the Call Service menu, only.  
Local features, such as Directory contacts, cannot be assigned to soft  
keys. Only Centrex features can be assigned to soft keys.  
Procedure Steps  
Step Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, select Feature.  
Press Ok.  
The Feature menu opens.  
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34 Navigating the menu system  
Perform one of these actions:  
5
Select Assign, then press Ok. See "Using the Assign menu"  
(page 61), for procedures.  
Select Label, then press Ok. See "Labeling a feature" (page  
64), for this procedure.  
Select Options, then press Ok. See "Using the Options  
menu" (page 65), for procedures.  
Select Reset, then press Ok. See "Resetting the feature keys  
to the defaults" (page 63) for this procedure.  
--End--  
Navigating the Directory menu  
Follow this procedure to open the Directory menu.  
Prerequisites  
You must be logged on.  
The directory must be assigned to a soft key.  
Procedure Steps  
Step Action  
1
Press the soft key you assigned to the directory.  
The Directory menu opens.  
2
See "Using the Directory menu" (page 69), for procedures.  
--End--  
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35  
.
Using the Call Services menu  
Follow procedures in this section to use the Call Services menu to manage  
soft key assignments.  
Navigation  
Activating a feature from the menu  
Follow this procedure to activate a Centrex feature through the Call  
Services menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
From the main menu, open the Call Services menu.  
From the Call Services menu, select the feature you want to  
activate.  
3
4
Press Ok.  
Select Activate.  
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36 Using the Call Services menu  
Press Ok.  
5
The feature is activated. A text description appears in the display  
identifying the active feature, Forwarded, for example.  
An asterisk (*) appears next to the item in the menu, to indicate  
that the feature is active.  
--End--  
Using a soft key to activate a feature  
Follow this procedure to activate a feature that is assigned to a soft key.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the soft key associated with the feature you want to use.  
The feature is activated. A down arrow icon appears next to the  
item to indicate that the feature is active.  
--End--  
Assigning a feature to a soft key  
An assigned feature appears in the display except when the terminal is in  
the state specified by the profile: Hide when idle or Hide when active.  
If a feature is already assigned to the selected soft key, a message prompt  
appears to ask if you want to replace the current assignment.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
From the main menu, open the Call Services menu.  
From the Call Services menu, select the feature you want to  
assign to a soft key.  
3
4
From the Call Services menu, select Change Softkey.  
Press Ok.  
The Select Key screen appears.  
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Resetting soft keys to the default 37  
5
6
Press the soft key below the number of the key to which you  
want to assign the feature.  
The confirmation screen appears.  
Confirm the action  
The feature is assigned to the selected soft key.  
--End--  
Removing a feature assignment from a soft key  
Follow this procedure to remove the feature assignment from a soft key.  
The feature is still available from the Call Services menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Call Services menu.  
From the Call Services menu, select Unassign.  
Press Ok.  
The confirmation screen appears.  
Confirm the action.  
4
The feature assignment is removed from the soft key.  
--End--  
Resetting soft keys to the default  
Follow this procedure to reapply the default soft key assignments.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
From the main menu, open the Call Services menu.  
From the Call Services menu, select Softkey.  
Press Ok.  
The Default confirmation screen appears.  
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38 Using the Call Services menu  
4
5
Confirm the action.  
Press Ok.  
The soft key assignments are reset to the default.  
--End--  
Viewing soft key assignments  
Follow this procedure to view a list of soft key assignments.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
From the main menu, open the Call Services menu.  
From the Call Services menu, select Softkey Status.  
Press Ok.  
The Softkey screen appears, showing the current feature  
assignments.  
--End--  
Displaying soft key labels while on a call  
Follow this procedure to force the terminal to display the soft key labels.  
When an IP Phone is engaged in a call, the terminal clears the soft  
key labels so that other information can be displayed. When the labels  
disappear, a timer starts running. After 4 or 5 seconds, the labels reappear  
in the display.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
On the terminal press the Services key. See figure Figure 1 "IP  
Phone 2001 " (page 10) , for the location of the Services key.  
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Viewing feature profiles 39  
The soft key labels appear.  
--End--  
Hiding soft key labels  
Follow this procedure to manually hide the labels. The terminal temporarily  
hides the soft key labels when it is engaged in a call.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
On the terminal press the Services key. See figure Figure 1 "IP  
Phone 2001 " (page 10) , for the location of the Services key.  
The soft key labels disappear.  
--End--  
Viewing feature profiles  
Follow this procedure to view the profile for the selected feature.  
Before assigning a Centrex feature to a soft key, you should know if the  
profile is defined as Hide when idle, Hide when active, or Never hide. By  
knowing the feature profiles you can:  
increase the number of soft key assignments on your terminal by  
assigning a Hide when idle feature and a Hide when active feature to  
the same key  
avoid losing a previously assigned feature by assigning a Never hide  
feature to the same soft key  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Call Services menu.  
From the Call Services menu, select Details.  
Press Ok.  
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40 Using the Call Services menu  
The profile appears.  
--End--  
Labeling soft keys  
Follow this procedure to replace the default soft key label that is  
associated with a feature.  
The label can be a maximum of 5 characters in length.  
The label can consist of any alphanumeric characters and dialpad  
symbols.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Call Services menu.  
From the Call Services menu, select Label.  
Press Ok.  
The Enter Label screen appears.  
Use the dialpad to enter the new label.  
Press Ok.  
4
5
The soft key label associated with that feature is changed.  
--End--  
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41  
.
Using the Regional menu  
Follow the procedures in this section to configure time and date settings  
that appear in the display.  
Navigation  
Selecting the language  
Follow this procedure to select your language preference.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
From the Settings menu, open the Regional menu.  
From the Regional menu, select Language.  
Press Ok.  
The Regional menu opens. A list of available languages  
appears.  
4
5
6
Scroll through the list and select your preferred language.  
Press Apply.  
Press Ok.  
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42 Using the Regional menu  
The terminal now displays text in the selected language. You  
return to the previous screen.  
--End--  
Selecting the time zone  
Follow this procedure to select a time zone.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, select Time.  
Press Ok.  
The Time menu opens.  
5
6
From the Time menu, select Hours from GMT.  
Press Ok.  
The Hours from GMT screen appears.  
To change the time zone, press Clear.  
Scroll through the list and select a time zone.  
7
8
The display changes to show the time, based on the time zone  
you selected.  
9
Press Ok.  
The time is displayed using the selected time zone. You return  
to the previous screen.  
--End--  
Enabling Daylight Saving time  
Follow this procedure to set Daylight Saving Time.  
Prerequisites  
You must be logged on.  
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Disabling Daylight Saving time 43  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, select Time.  
Press Ok.  
The Time menu opens.  
5
6
From the Time menu, select Daylight Saving.  
Press Ok.  
The Daylight screen appears.  
Press Ok.  
7
8
The word On appears with a check mark beside it, to indicate  
the feature is enabled.  
Press Ok.  
Daylight Savings Time is enabled. You return to the previous  
screen.  
--End--  
Disabling Daylight Saving time  
Follow this procedure to disable Daylight Saving Time.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, select Time.  
Press Ok.  
The Time menu opens.  
5
6
From the Time menu, select Daylight Saving.  
Press Ok.  
The Daylight screen appears.  
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44 Using the Regional menu  
7
8
Press Ok.  
The word On appears with a check mark beside it, to indicate  
the feature is enabled.  
Press Clear.  
Daylight Savings Time is disabled. The word Off appears in the  
display, with a check mark beside it to indicate the feature is  
disabled. You return to the previous screen.  
--End--  
Defining the time format  
Follow this procedure to set the format the terminal uses to display the  
current time. The time format choices are:  
12-hour clock  
French  
24-hour clock  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, open the Time menu.  
From the Time menu, select Time Format.  
Press Ok.  
The Time Format screen appears.  
6
Scroll through the Time Format options to select the format you  
want.  
A check mark appears beside the format currently used by the  
terminal.  
7
8
To disable the currently selected format, press Clear.  
To enable a format, scroll to the format, and press Ok.  
A check mark appears beside the option, to indicate that it is  
enabled.  
9
Press Ok.  
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Defining the date format 45  
The time is displayed in the selected format. You return to the  
previous screen.  
--End--  
Defining the date format  
Follow this procedure to set the format the terminal uses to display the  
current date. The month (mmm) is displayed using an abbreviated name,  
Oct for example, and not a number.  
The date format choices are:  
mmmdd  
ddmmm  
mm/dd  
dd/mm  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, select Time.  
Press Ok.  
The Time menu opens.  
5
6
From the Time menu, select Date Format.  
Press Ok.  
The Date Format screen appears.  
7
Scroll through the Date Format options to select the format you  
want your terminal to use.  
A check mark appears beside the format currently used by the  
terminal.  
8
9
To disable the currently selected format, press Clear.  
To enable a format, scroll to the format, and press Ok.  
A check mark appears beside the option, to indicate that it is  
enabled.  
10  
Press Ok.  
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46 Using the Regional menu  
The date is displayed in the selected format. You return to the  
previous screen.  
--End--  
Resetting the default time  
Follow this procedure to reset the display to the default time format.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Regional menu.  
From the Regional menu, select Time.  
Press Ok.  
The Time menu opens.  
5
6
From the Time menu, select Reset to Defaults.  
A confirmation screen appears.  
Confirm the action.  
The terminal reverts to the default time settings. You return to  
the previous screen.  
--End--  
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47  
.
Using the User menu  
Follow these procedures view and edit your User profile.  
Navigation  
Viewing your user name  
Follow this procedure to view your user name.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the User menu.  
From the User menu, select Username.  
Press Ok.  
The Username screen appears, with your user name displayed.  
--End--  
Viewing your login type  
Follow this procedure to view your login type.  
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48 Using the User menu  
The terminal can operate in one of two login types:  
Unique—the terminal cannot join a session with an m6350 SoftClient.  
Joint—the terminal can operate in a joint session with an m6350  
SoftClient.  
In the display, a check mark beside a login type indicates the current  
mode.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the User menu.  
From the User menu, select Login Type.  
Press Ok.  
The Unique screen appears.  
5
6
Press the down navigation key to view the Joint screen.  
Press Ok to return to the User menu.  
--End--  
Viewing, disabling, or enabling Auto Login  
Follow this procedure to view, enable, or disable the Auto Login feature.  
Any maintenance activity, for example a firmware upgrade, results in  
a forced log off for logged on users. If you enable Auto Login, if you  
experience a forced log off, you are automatically logged on to the Centrex  
IP Client Manager when the service is available again.  
Prerequisites  
You must be logged on.  
You must have permission to edit this feature. If you have permission,  
a check mark appears beside Enabled when the screen appears.  
Procedure Steps  
Step Action  
1
From the main menu, open the Settings menu.  
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Changing your password 49  
From the Settings menu, open the User menu.  
2
3
4
From the User menu, select Auto Login.  
Press Ok.  
The Auto Login screen appears, displaying your Auto Login  
profile.  
If you do not have permission to edit this feature, the procedure  
is finished.  
5
6
If you have permission to edit this feature, click Ok.  
The Enabled screen appears. A check mark appears if the  
feature is enabled.  
Perform one of these steps.  
To enable Auto Login, select Enable.  
To disable Auto Login, select Disable.  
Press Ok.  
7
A check mark appears beside the item you selected. You return  
to the Auto Login screen.  
--End--  
Changing your password  
Follow this procedure to change your password.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the User menu.  
From the User menu, select Password.  
Press Ok.  
The Old Password screen appears. They system prompts you to  
enter your old password.  
5
6
Use the dialpad to enter the old password.  
After you enter the old password, use the dialpad to enter the  
new password in the same screen  
7
Press Ok.  
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50 Using the User menu  
The password is changed and you return to the previous menu.  
Use the new password the next time you log on.  
--End--  
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51  
.
Using the Terminal menu  
Follow the procedures in this section to view the Terminal settings and  
adjust the contrast level of the display.  
Navigation  
Viewing and editing your audio profile  
Follow this procedure to view and edit your Audio profile.  
Your Audio Profile menu options depend on the user settings set by the  
administrator, and can be Audio Profile or Audio. If your menu option is  
Audio, you can access another submenu with these items: Profile, Default  
Volume.  
Prerequisites  
You must be logged on.  
You must have permission to edit the Audio profile. If the administrator  
has granted you permission, a check mark appears beside the profile  
that appears in the display.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Settings menu.  
From the Settings menu, open the Terminal menu.  
From the Terminal menu, select Audio Profile.  
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52 Using the Terminal menu  
If you do not have permission to edit your audio profile, only one  
profile appears. This is your Audio profile.  
The procedure is finished.  
4
If you do have permission to edit your audio profile, press Ok on  
the Local Area Network screen.  
The Audio menu opens.  
5
6
Press the down navigation key to select an item: Profile, or  
Default Volumes.  
If you select Profile, press Ok.  
The profile is selected and you return to the Terminal menu.  
The procedures is finished.  
7
If you select Default Volumes, another menu opens; perform one  
of these steps:  
Select Handset.  
Select Headset.  
Select Handsfree.  
Select Help.  
8
9
Press Ok.  
If you selected Handset, Headset, or Handsfree, another menu  
opens.  
Perform one of these steps:  
Increase  
Decrease  
Apply  
Default  
Help  
10  
Select the audio profile you want, and press Ok.  
Your audio profile changes and a check mark appears beside it.  
You return to the Audio Profile screen.  
--End--  
Viewing and editing the default volume  
Follow this procedure to change the default volume of the handset,  
headset, handsfree speaker, ringer, or buzzer.  
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Adjusting the contrast level of the display 53  
Procedure Steps  
Step  
Action  
1
2
From the main menu, select Audio.  
From the Audio Menu, use the up/down cursor keys to select  
Default Volumes and press Ok.  
3
4
You are now presented with a list of audio devices whose default  
volumes may be adjusted. Use the up/down cursor keys to find  
the device you wish to adjust and press Ok.  
If you selected Handset or Handsfree, another menu opens. The  
selected audio device is listed on the screen and the current  
default volume setting is depicted in a bargraph display on the  
screen.  
5
Press the up cursor key to increase the default volume level  
of the selected audio device; press the down cursor key to  
decrease the default volume level of the selected audio device.  
Press OK and the settings will be saved. Press cancel to exit this  
menu without saving any changes made to the default volume  
level for the selected audio device. Pressing reset will set the  
volume level to the nominal level of 0dB and save this new  
setting.  
6
7
If you selected Ringer or Buzzer, another menu opens. The  
selected audio device is listed on the screen and the current  
default volume setting is depicted in a bargraph display on the  
screen.  
Press the up cursor key to increase the default volume level  
of the selected audio device; press the down cursor key to  
decrease the default volume level of the selected audio device.  
Press cancel to exit this menu without saving any changes  
made to the default volume level for the selected audio device.  
Pressing reset will set the volume level to the nominal level.  
Press OK and the settings will be saved.  
8
9
You may also press Play to hear the volume level of the Ringer  
or Buzzer volume settings.  
Also included in the menu for default volumes is the Help option.  
--End--  
Adjusting the contrast level of the display  
Follow this procedure to adjust the contrast level of the display.  
Prerequisites  
You must be logged on.  
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54 Using the Terminal menu  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the Terminal menu.  
From the Terminal menu, select Display.  
Press Ok.  
The Contrast screen appears.  
5
Perform one of these steps:  
To decrease the contrast, press the up navigation key.  
To increase the contrast, press the down navigation key.  
The percentage scale on the screen shows the degree of  
change. The level continues to decrease or increase each time  
you press the key.  
6
7
Stop pressing the key when you find the contrast you like.  
Press Ok.  
The current contrast level is saved and you return to the previous  
screen.  
--End--  
Performing a firmware upgrade  
If a firmware upgrade is available for the IP Phone, the system prompts  
you to upgrade when you log on. If the terminal is below the minimum  
level, the only option is Yes. You cannot log on until you perform the  
upgrade. If the firmware level is between the minimum and maximum level  
set by the administrator, Yes and No options appear on the soft keys.  
While an upgrade is in progress, the terminal reboots and becomes  
temporarily unavailable.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
From the main menu, open the Settings menu.  
From the Settings menu, open the Terminal menu.  
From the Terminal menu, select Upgrade.  
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Viewing and editing the dialpad feedback 55  
4
Press Ok.  
A confirmation screen appears.  
Confirm the action.  
5
6
A second confirmation screen appears.  
Confirm the action.  
The firmware is downloaded.  
--End--  
Viewing and editing the dialpad feedback  
Use the following procedure to view and edit the dialpad feedback.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
From the Settings menu, open the Terminal menu.  
From the Terminal menu, select Audio.  
From the Audio Menu, use the up/down cursor keys to select  
Dialpad feedback.  
5
6
You are now presented with a list of options for Dialpad  
feedback. The currently selected option has a tick against it.  
To change the settings, use the up/down cursor keys to find the  
option you want and then press Ok.  
--End--  
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56 Using the Terminal menu  
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57  
.
Call menu  
Follow these procedures to use the Call menu.  
Navigation  
Accessing the Feature menu  
Follow this procedure to open the Feature menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
--End--  
Resetting the Inbox or Outbox  
Follow this procedure to delete the contents of your Inbox or your Outbox.  
Prerequisites  
You must be logged on.  
To reset the Outbox, you must have assigned the Outbox to a soft key.  
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58 Call menu  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Call menu.  
From the Call menu, select History.  
Press Ok.  
The History screen opens.  
5
6
Press Ok.  
The Reset Inbox screen appears.  
Perform one of these steps.  
To reset the Inbox, Press Ok.  
The Inbox is reset. You return to the Call screen.  
To reset the Outbox, press the down navigation key. On the  
Reset Outbox screen, press Ok.  
The Outbox is reset. You return to the Call screen.  
--End--  
Resetting soft keys to the defaults  
Follow this procedure to reapply the default soft key assignments.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
From the main menu, open the Settings menu.  
Form the Settings menu, open the Call menu.  
From the Call menu, select Softkey.  
Press Ok.  
The Reset to defaults screen appears.  
Press Yes.  
5
6
A confirmation screen appears.  
Confirm the action.  
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Resetting soft keys to the defaults 59  
The soft key assignments are reset to the default.  
--End--  
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60 Call menu  
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61  
.
Using the Feature menu  
Follow these procedures to use the Feature menu.  
Navigation  
Using the Assign menu  
Follow this procedure to open the Assign menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Assign.  
Press Ok.  
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62 Using the Feature menu  
The Assign menu opens.  
--End--  
Defining the Key type  
Follow this procedure to define the key type.  
On the Features menu, if you select a feature assigned to a soft key, you  
can change the key type to from Central to Local. Changing the key type  
to Local causes a change in the Options menu. When a key is defined as  
Central you get this menu: 1. Key Type, 2. AutoScroll. When you select  
Local, the second menu item changes to 2. Feature.  
Selecting Feature and pressing Ok opens a list the Directory contacts  
list. By default, the first item in the list has a check mark beside it, and is  
empty. You can scroll through the list using the navigation keys to select  
an entry and then press OK to have that contact appear against the  
selected soft key. For example, selecting the first entry and pressing Ok  
causes that entry to appear as a label above soft key 2. The label follows  
the format defined for this entry. After the key is configured, you can dial  
the person by pressing the soft key.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Assign.  
Press Ok.  
The Assign menu opens.  
6
7
From the Assign menu, select Key Type.  
Perform one of these steps.  
To assign a feature from the core, select Central.  
To assign a feature locally, select Local.  
Press Ok.  
8
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Resetting the feature keys to the defaults 63  
The key type is assigned and a check mark appears beside the  
item to indicate that type is active. You return to the Feature  
screen.  
--End--  
Enabling or disabling AutoScroll  
If the AutoScroll feature is enabled, the IP Phone automatically directs you  
to the screen for the active feature. For example, if your second soft key  
is configured on screen two, and you get a call to that number, the feature  
screens scroll to page two. You can answer the call immediately without  
searching for the screen.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
6
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Assign.  
From the Assign menu, select AutoScroll.  
Press Ok.  
The AutoScroll screen appears.  
7
8
Perform one of these steps.  
To enable AutoScroll, select Enable.  
To disable AutoScroll, select Disable.  
Press Ok.  
A check mark appears beside the item to indicate your choice.  
You return to the Assign menu.  
--End--  
Resetting the feature keys to the defaults  
Follow this procedure to reset the keys to the default settings.  
Prerequisites  
You must be logged on.  
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64 Using the Feature menu  
Procedure Steps  
Step  
Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Reset.  
Press Ok.  
The Reset screen appears.  
6
Press Yes.  
The keys are reset to the default settings. You return to the  
Assign menu.  
--End--  
Labeling a feature  
Follow this procedure to change feature labels associated with soft keys.  
Relabel Centrex feature labels through the Call Service menu, only. See  
If you are unfamiliar with how to use the dialpad to enter text, see "Using  
the dialpad to enter text" (page 93) before you begin this procedure.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select the feature to relabel.  
From the submenu, select Label.  
The Enter Label screen appears.  
6
7
8
9
Press Clear to delete the current label.  
Use the dialpad to enter the new label.  
To correct the label, press Bkspc.  
When you have correctly entered the new label, press Ok.  
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Enabling or disabling Auto Hide 65  
The new label is applied. You return to the Feature menu.  
--End--  
Using the Options menu  
Follow this procedure to open the Feature menu.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
6
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Options.  
Press Ok.  
The Options menu opens.  
--End--  
Enabling or disabling Auto Hide  
Follow this procedure to enable or disable the Auto Hide feature. The Auto  
Hide feature allows only those features that are available for use to appear  
in the display. Feature availability depends on the state of the terminal,  
and the administrator settings.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Options.  
Press Ok.  
The Options menu opens.  
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66 Using the Feature menu  
6
Perform one of these steps.  
To enable Auto Hide, select Enable.  
To disable Auto Hide, select Disable.  
7
Press Ok.  
A check mark appears beside the item to indicate if the feature is  
enabled or disabled. You return to the Options menu.  
--End--  
Defining your default feature  
Follow this procedure to assign a feature to your default soft key.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
Action  
1
2
3
4
5
6
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Options.  
From the Options menu, select Default Feature.  
Press Ok.  
The Default Features screen appears, showing a list of soft keys.  
7
8
Scroll through the list to select the key that you want to assign as  
your default feature key.  
Press Ok.  
The selected key is now your default feature key. You return to  
the Options menu.  
--End--  
Assigning the Outbox to a key  
Follow this procedure to assign the Outbox to a soft key.  
Prerequisites  
You must be logged on.  
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Assigning the Outbox to a key 67  
Procedure Steps  
Step  
Action  
1
2
3
4
5
From the main menu, open the Settings menu.  
From the Settings menu, open the Call menu.  
From the Call menu, open the Feature menu.  
From the Feature menu, select Options.  
Press Ok.  
The Options menu appears.  
6
7
From the Options menu, select Outbox Feature.  
Press Ok.  
The Outbox screen appears, showing a list of soft keys.  
8
9
Scroll through the list to select a key that you want to assign to  
the Outbox.  
Press Ok.  
The Outbox is assigned to the selected key. You return to the  
Options menu.  
For more information about how to use your outbox, see  
--End--  
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68 Using the Feature menu  
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69  
.
Using the Directory menu  
Follow these procedures to use the Directory menu.  
To add an entry to the directory from the Inbox, see "Storing a number  
To add an entry to the directory from the Outbox, see "Storing a  
Navigation  
Adding an entry to the directory  
Follow this procedure to add an entry to the directory. If you are unfamiliar  
with how to use the dialpad to enter text, see "Using the dialpad to enter  
text" (page 93) before you begin this procedure.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
From the Directory menu, scroll to the New Entry screen.  
Press Ok.  
The Number screen appears.  
3
4
Use the dialpad to enter the number and press Ok.  
The Surname screen appears.  
Use the dialpad to enter the surname and press Ok.  
The First Name screen appears.  
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70 Using the Directory menu  
5
Use the dialpad to enter the first name and press Ok.  
The Feature Key Format screen appears.  
Perform one of these steps  
6
If you want to assign the entry to a soft key, select the key  
and press Ok.  
If you do not want to assign the entry to a soft key, press Ok  
without selecting a key.  
The Save screen appears.  
Press Ok to save your entry.  
A confirmation screen appears.  
Perform one of these steps  
7
8
To save the entry, press Yes. The entry is saved.  
To go back and edit the entry, press No, then press Yes on  
the Resume Editing screen. You return to the edit menu  
where you can edit the information you have already entered.  
To cancel the operation and exit from the Directory screens,  
press No.  
--End--  
Editing a directory entry  
Follow this procedure to edit an entry in the directory. If you are unfamiliar  
with how to use the dialpad to enter text, see "Using the dialpad to enter  
text" (page 93) before you begin this procedure.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step Action  
1
2
From the Directory list, select the entry you want to edit.  
Press Ok.  
The Directory menu opens.  
3
4
Press the down navigation key until the Edit window appears.  
Press Ok.  
The Edit Number screen appears.  
Perform one of these steps.  
5
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Deleting an entry from the directory 71  
If you want to edit the number, use the dialpad to enter the  
number, and press Ok.  
If you do not want to edit the number, press OK.  
The Surname screen appears.  
6
7
8
Perform one of these steps.  
If you want to edit the surname, use the dialpad to enter the  
name, and press Ok.  
If you do not want to edit the name, press OK.  
The First Name screen appears.  
Perform one of these steps.  
If you want to edit the first name, use the dialpad to enter the  
name, and press Ok.  
If you do not want to edit the name, press OK.  
The Feature Key screen appears.  
Perform one of these steps  
If you want the entry to appear on a feature key, enter the  
key and press Ok.  
If you do not want the entry to appear on a feature key, press  
Ok without pressing a feature key.  
The Save screen appears.  
Press Ok to save your entry.  
A confirmation screen appears.  
Perform one of these steps  
9
10  
To save the entry, press Yes. The entry is saved.  
To go back and edit the entry, press No, then press Yes on  
the Resume Editing screen. You return to the edit menu  
where you can edit the information you have already entered.  
To cancel the operation and exit from the Directory screens,  
press No.  
--End--  
Deleting an entry from the directory  
Follow this procedure to delete an entry from the directory.  
Prerequisites  
You must be logged on.  
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72 Using the Directory menu  
Procedure Steps  
Step  
Action  
1
2
From the Directory list, select the name you want to delete.  
Press Ok.  
The Directory menu opens.  
3
4
Press the down navigation key until the Delete screen appears.  
Press Ok.  
A confirmation screen appears.  
Confirm the action  
5
--End--  
Making a call using the directory  
Follow this procedure to make a call using the directory list.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
From the Directory list, select the name or number that you want  
to call.  
2
3
Press Ok.  
The Dial screen appears.  
Press Ok  
The number is dialed.  
--End--  
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73  
.
Using the Inbox  
Follow these procedures to use the Inbox feature. See the figure, Figure 1  
"IP Phone 2001 " (page 10) , for the location of the Inbox key.  
Navigation  
Accessing the Inbox  
Follow this procedure to access and use the Inbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the Inbox key on the terminal.  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select an item from the list and press Ok.  
Perform one of these steps:  
Select Dial, to call the number.  
Select Display to view caller information.  
Select Store to store the number in the directory.  
--End--  
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74 Using the Inbox  
Viewing Inbox call information  
Follow this procedure to view the information about a call in the Inbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the Inbox key on the terminal.  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select a number from the list.  
Press OK.  
The Dial screen appears.  
Press the down navigation key.  
The Display screen appears.  
4
5
Continue to press the down navigation key to view the  
information.  
--End--  
Storing a number from the Inbox  
Follow this procedure to store a number from the Inbox to the directory.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the Inbox key on the terminal.  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select a number from the list.  
Press OK.  
The Dial screen appears.  
Press the down navigation key to select Store.  
Press Ok.  
4
5
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Using the Inbox to make a call 75  
The Edit screen appears.  
6
See "Editing a directory entry" (page 70), for this procedure.  
--End--  
Using the Inbox to make a call  
Follow this procedure to make a call using the Inbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the Inbox key on the terminal.  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
4
5
Select the number you want to dial.  
Press Ok.  
Select Dial  
Press Ok.  
The Predial screen appears with the number entered in the  
display.  
6
Perform one of these steps.  
To edit the number, see "Editing a predialed number" (page  
22).  
To make the call, see "Make a call using predial" (page 22).  
--End--  
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76 Using the Inbox  
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77  
.
Using the Outbox  
Follow these procedures to use the Outbox feature.  
You must assign the Outbox feature to a soft key before you can use it.  
Navigation  
Accessing the Outbox  
Follow this procedure to access and use the Outbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the soft key that you assigned to the Outbox.  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
Select an item from the list and press Ok.  
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78 Using the Outbox  
3
Perform one of these steps:  
Select Dial, to call the number.  
Select Display to view caller information.  
Select Store to store the number in the directory.  
--End--  
Viewing Outbox call information  
Follow this procedure to view the information about a call in the Outbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the soft key that you assigned to the Outbox.  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
Select a number from the list.  
Press OK.  
The Dial screen appears.  
Press the down navigation key.  
The Display screen appears.  
4
5
Continue to press the down navigation key to view the  
information.  
--End--  
Storing a number from the Outbox  
Follow this procedure to store a number from the Outbox to the directory.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the soft key that you assigned to the Outbox.  
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Using the Outbox to make a call 79  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
Select a number from the list.  
Press OK.  
The Dial screen appears.  
4
5
Press the down navigation key to select Store.  
Press Ok.  
The Edit screen appears.  
6
See "Editing a directory entry" (page 70), for this procedure.  
--End--  
Using the Outbox to make a call  
Follow this procedure to make a call using the Outbox.  
Prerequisites  
You must be logged on.  
Procedure Steps  
Step  
1
Action  
Press the soft key you assigned to the Outbox.  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
4
5
Select the number you want to dial.  
Press Ok.  
Select Dial  
Press Ok.  
The Predial screen appears with the number entered in the  
display.  
6
Perform one of these steps.  
To edit the number, see "Editing a predialed number" (page  
22).  
To make the call, see "Make a call using predial" (page 22).  
--End--  
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80 Using the Outbox  
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81  
.
Call Services  
The introduction of Call Services gives the IP Phone 2001 access to  
Centrex features, which are assigned by your system administrator. Any  
call service features that are provisioned on your line are available when  
the IP Phone 2001 logs on to the Centrex IP Client Manager (CICM).  
You can have a maximum of 14 features assigned to your line. The full  
list of features is accessed through the Call Services menu. It is from this  
list that you can choose specific features to assign to the soft keys on the  
IP Phone 2001.  
Not all features are available on all IP Phones.  
Call Services menu  
The Call Services menu has six items:  
Activate—allows you to activate the selected feature  
Change Softkey—allows you to change the feature assigned to the  
selected soft key  
Details—allows you to view the profile of the selected feature  
Label—allows you to relabel the selected soft key  
Softkey Status—allows you to view the current features assigned the  
soft keys  
Unassign—allows you to remove a feature assignment from a soft key  
Feature profiles  
Each Centrex feature has a profile. The profile determines when the  
feature appears in the display, based on the current state of the terminal:  
idle or active. There are three possible profiles:  
Hide when idle  
Hide when active  
Never hide  
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82 Call Services  
Logically, some features are available only when the terminal is active,  
such as Mute. Other features, like Call Forwarding, are available only  
when the terminal is idle. You cannot change the profile that is associated  
with a feature.  
To realize the greatest benefit from soft key assignments, you can assign  
two features to a single soft key. However, you can only assign two  
features to the same key as long as one has a Hide when idle profile and  
the other is Hide when active. You cannot assign two features to the same  
key if one feature has a Never hide profile.  
Possible combinations of features assigned to soft keys are:  
Three Idle features and three Active features  
One Never Hide feature, two Idle features, and two Active features  
Two Never Hide features, one Idle feature, and one Active features  
Three Never Hide features  
Soft key assignment  
The Centrex features assigned to you by the administrator are always  
available through the Call Services menu. You do not have to assign a  
feature to a soft key to be able to use the feature.  
The first time you log onto the IP Phone 2001, the available Centrex  
features are automatically assigned to the soft keys. The default soft key  
assignment is set by the administrator. The method for this provisioning is  
based on the numerical order of the feature keys on the core.  
For example, if you transfer from an IP Phone 2004 to an IP Phone 2001  
for the first time, the Call Service features that were provisioned on feature  
keys 2, 3, and 4 on the 2004, are assigned to soft keys 2, 3, and 4 based  
on the feature profile of each feature.  
Key 1 on the CS2000 is reserved for the primary directory number (DN), or  
the associated Directory Number feature.  
After you log on the first time and the default key assignments are made,  
you can change the assignments to suit your own needs. Changing the  
feature to soft key association does not create new functionality, but  
instead changes the key on which the feature is available.  
example of Centrex features and default soft key assignments.  
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Soft key assignment 83  
Table 1  
Example 1: Default soft key assignment  
Key  
2004 feature  
assignment  
Feature profile  
2001 soft  
key assign  
ment  
Automatic soft key  
assignment on 2001  
2
3
4
5
6
7
1
Three Way Call  
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when idle  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
Yes. The feature appears only  
when the terminal is active.  
1
Yes. The feature appears only  
when the terminal is idle.  
2
Yes. The feature appears only  
when the terminal is idle.  
2
Yes. The feature appears only  
when the terminal is active.  
3
Yes. The feature always  
appears.  
Call Waiting  
Never hide  
None  
All soft keys are allocated.  
Therefore the feature is not  
automatically provisioned.  
Examples of feature to soft key mapping  
These examples illustrate how the system maps features to soft keys when  
you make key assignments. In these examples:  
The list of currently assigned features starts out empty, to make it  
easier for you to follow the mapping.  
The tables show a logical map. The tables are not an example of what  
you will see on the Status screen when you select Details from the Call  
Services submenu.  
The features that appear in these examples were chosen at random,  
and are not an actual reflection of the features you can expect to find  
assigned to your line.  
Not all features are available on all telephones. Consult your system  
administrator to verify which features are available to you.  
Example 1: Assign a feature to a soft key  
In this example, Three Way Call (profile: Hide when idle) is assigned to  
soft key 1.  
Table 2  
Example 1: Assign a feature to a soft key 1  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
2
1
Three Way Call Hide when idle  
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84 Call Services  
Table 2  
Example 1: Assign a feature to a soft key 1 (cont’d.)  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
3
4
5
6
7
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
None  
None  
None  
None  
None  
Call Waiting  
Never hide  
Example 2: Reassign a soft key  
If Three Way Call is replaced by Call Waiting (Hide when idle), the map  
looks like this.  
Table 3  
Example 2: Reassign a soft key  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
2
3
4
5
6
7
Three Way Call  
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when idle  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
None  
None  
None  
None  
None  
1
Call Waiting  
Never hide  
Example 3: Assign features with opposite profiles to the same  
key  
If a second feature, such as Make Set Busy (Hide when active) is assigned  
to key 1, the map now looks like this.  
Table 4  
Example 2: Reassign a soft key  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
2
3
4
5
6
7
Three Way Call  
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when idle  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
None  
None  
1
None  
None  
1
Call Waiting  
Never hide  
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Soft key assignment 85  
Example 4: Replace a feature with one with a like profile  
When a key has two features assignment to it, you can replace one  
feature with another with the same profile, without losing the other feature.  
Therefore, if Call Forward is assigned to key 1, it replaces Make Set Busy,  
but not Call Waiting. The new map looks like this.  
Table 5  
Example 2: Reassign a soft key  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
2
3
4
5
6
7
Three Way Call  
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when idle  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
None  
1
None  
None  
None  
1
Call Waiting  
Never hide  
Example 5: Assign a Never hide feature to key already assigned  
A feature with a Never hide profile always replaces a feature with a Hide  
when idle or Hide when active profile. This example shows what happens  
if you assign a feature with a Never hide profile, to key 1.  
Table 6  
Example 2: Reassign a soft key  
Key  
2004 feature assignment Feature profile  
2001 soft key  
assignment  
2
3
4
5
6
7
Three Way Call  
Call Forward  
Make Set Busy  
Busy Override  
Ring Again  
Hide when idle  
Hide when active  
Hide when active  
Hide when idle  
Never hide  
None  
None  
None  
None  
1
Call Waiting  
Never hide  
None  
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86 Call Services  
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87  
.
Mute feature  
The IP Phone 2001 does not have a fixed Mute key, but a Mute feature is  
available from the feature list. The Mute feature profile is Hide when idle,  
therefore the item appears in the display only when the handset is active.  
To activate the Mute feature, see "Activating a feature from the menu"  
To assign the feature to a soft key, see "Assigning a feature to a soft key"  
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88 Mute feature  
Carrier VoIP  
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4 July 2008  
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Inbox  
The IP Phone 2001 has a dedicated fixed key for the Inbox. The system  
logs the incoming key number, time and date, as well as the display shown  
on the IP Phone 2001 at the time of the incoming call. The information  
from the display is captured only if the call lasts for more than two  
seconds.  
The Inbox can store a maximum of 10 calls. When the maximum is  
reached, the oldest call is dropped. Calls appear in the list in order in  
which they were received, with the most recent call at the top of the list.  
The Inbox call display consists of a time or date stamp, and a name or  
number. A time stamp appears beside calls you receive on the same  
day on which you view the Inbox. A date stamp appears beside calls that  
arrive prior to the day of viewing. If no name or number was extracted from  
the display of the incoming call, a "No Details" message appears in the  
name/number field. Use the up and down navigation keys to scroll through  
the list.  
See these procedures to use the Inbox:  
Carrier VoIP  
Nortel IP Phone 2001 User Guide (CICM)  
NN10300-005 09.01 Standard  
4 July 2008  
Copyright © 2008 Nortel Networks  
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90 Inbox  
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Outbox  
To use the Outbox, you must assign the Outbox feature to a soft key. After  
you assign a key, the IP Phone 2001 logs all outgoing calls. The system  
logs the outgoing key number, time, and date. If the duration of the call is  
more than two seconds, the system captures the display as it appeared  
when the call was made.  
The Outbox can store a maximum of 10 calls. When the maximum is  
reached, the oldest call is dropped. Calls appear in the list in order in  
which they were made, with the most recent call at the top of the list.  
The Outbox call display consists of a time or date stamp and a name or  
number. A time stamp appears beside calls you made on the same day on  
which you view the Outbox. A date stamp appears beside calls that you  
made prior to the day of viewing. If no name or number was extracted from  
the display, the number dialed appears. Use the up and down navigation  
keys to scroll through the list. The list does not wrap around.  
See these procedures to use the Outbox:  
Carrier VoIP  
Nortel IP Phone 2001 User Guide (CICM)  
NN10300-005 09.01 Standard  
4 July 2008  
Copyright © 2008 Nortel Networks  
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92 Outbox  
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Using the dialpad to enter text  
Some screens require you to enter text in order to perform an action, such  
as changing your password or entering names in the directory. To enter  
text you use the dialpad on the IP Phone.  
On the dialpad, keys numbered 2 through 9 each have three letters  
associated with them. When entering text, press the key once to enter the  
first letter, twice to enter the second letter, and three times to enter the  
third letter. No letters are associated with the number 1 or the 0 keys.  
You can only enter text in the display when you see a flashing cursor in  
the information line above the soft keys.  
Prerequisites  
You must be able to enter text in the display.  
Procedure Steps  
Step  
Action  
1
Perform one of these steps to enter letters.  
To enter the first letter listed on a key, press the key once.  
To enter the second letter listed on a key, press the key  
twice.  
To enter the third letter listed on the key, press the key three  
times.  
2
Perform these actions to enter special characters. See  
"Procedure job aid" (page 94), for the list of special characters  
that are available.  
Carrier VoIP  
Nortel IP Phone 2001 User Guide (CICM)  
NN10300-005 09.01 Standard  
4 July 2008  
Copyright © 2008 Nortel Networks  
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94 Using the dialpad to enter text  
Press the Symbol soft key.  
A list of symbols opens.  
Use the navigation keys to scroll through the list and select  
the symbol.  
Press Ok to save the symbol to the text string you are  
entering.  
--End--  
Procedure job aid  
This list shows the output associated with each key on the dialpad.  
Carrier VoIP  
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4 July 2008  
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Use the IP Phone 2001 with the IP  
Softphone m6350  
Beginning with release (I)SN09, the Call Services menu gives the IP  
Phone 2001 access to Centrex features; the soft keys in the display  
provide an alternative to the dedicated feature keys on an IP Phone  
2004. Any changes the user makes to the 2001 feature key assignments,  
through the feature menu, apply only when the user is logged onto an IP  
Phone 2002 or 2004, which has dedicated Feature Keys.  
Contact your system administrator for more information about how to set  
up a joint session between your IP Phone 2001 and an IP Softphone  
m6350.  
Carrier VoIP  
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4 July 2008  
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96 Use the IP Phone 2001 with the IP Softphone m6350  
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Access Code summary  
Contact you system administrator for a list of features available on your IP  
Phone 2001, and the corresponding Access Codes.  
Use Table 1 to keep track of the feature Access Codes.  
Table 7  
Assigned feature access codes  
Feature  
Feature  
Access Code  
Access Code  
Carrier VoIP  
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98 Access Code summary  
Carrier VoIP  
Nortel IP Phone 2001 User Guide (CICM)  
NN10300-005 09.01 Standard  
4 July 2008  
Copyright © 2008 Nortel Networks  
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Carrier VoIP  
Nortel IP Phone 2001 User Guide (CICM)  
Copyright © 2008 Nortel Networks  
All Rights Reserved.  
Release: CICM 10.1  
Publication: NN10300-005  
Document status: Standard  
Document revision: 09.01  
Document release date: 4 July 2008  
To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.  
www.nortel.com  
Printed in Canada, the United States of America, and the United Kingdom  
LEGAL NOTICE  
While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing  
NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS  
OR IMPLIED. The information and/or products described in this document are subject to change without notice.  
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.  
All other trademarks are the property of their respective owners.  
.

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