KitchenAid KGCC566H User Manual

Use and Care Guide  
®
®
A Note to You ......................2  
Cooktop Safety ..................3  
Parts and Features .............5  
Using Your Cooktop .........12  
Using the surface burners..12  
Characteristics of  
cookware materials..........14  
Ceramic glass surface .....15  
Caring For Your  
Cooktop .............................16  
Cleaning chart..................16  
Stainless steel surfaces...17  
Sealed surface burners  
and cooktop .....................18  
Troubleshooting................20  
Requesting Assistance  
or Service ..........................21  
Warranty ............................23  
For assistance or service in the U.S.A.,  
call the Consumer Assistance Center.  
For assistance or service  
in Canada, see page 22.  
®
KITCHENAID Gas Sealed Burner Cooktop  
MODELS KGCR055G KGCT055G KGCS105G KGCS127G KGCS166G  
KGCT305G KGCT365G KGCT366G KGCC505H KGCC566H  
3193071  
Cooktop Safety  
Your safety and the safety of others is very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and  
obey all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to hazards that can kill or hurt you and others.  
All safety messages will be preceded by the safety alert symbol and the word “DANGER” or  
“WARNING.” These words mean:  
You will be killed or seriously injured if you don’t  
follow instructions.  
wDANGER  
You can be killed or seriously injured if you don’t  
follow instructions.  
wWARNING  
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can  
happen if the instructions are not followed.  
WARNING: If the information in this manual is not followed exactly, a fire or  
explosion may result causing property damage, personal injury or death.  
– Do not store or use gasoline or other flammable vapors and liquids in the vicinity  
of this or any other appliance.  
– WHAT TO DO IF YOU SMELL GAS  
Do not try to light any appliance.  
Do not touch any electrical switch.  
Do not use any phone in your building.  
Immediately call your gas supplier from a neighbor’s phone. Follow the gas  
supplier’s instructions.  
If you cannot reach your gas supplier, call the fire department.  
– Installation and service must be performed by a qualified installer, service agency  
or the gas supplier.  
continued on next page  
3
Cooktop Safety  
IMPORTANT SAFETY INSTRUCTIONS  
Disconnect the electrical supply before  
WARNING: To reduce the risk of fire, electrical  
shock, injury to persons, or damage when using the  
cooktop, follow basic precautions, including the  
following:  
servicing the cooktop.  
Never Use the Cooktop for Warming or Heating  
the Room.  
Injuries may result from the misuse of the  
cooktop such as stepping, leaning, or sitting on  
the top surface.  
Maintenance – Keep cooktop area clear and free  
from combustible materials, gasoline, and other  
flammable vapors and liquids.  
Storage on the cooktop – Flammable materials  
should not be stored on or near surface units.  
Top burner flame size should be adjusted so it  
does not extend beyond the edge of the  
cooking utensil.  
CAUTION: Do not store items of interest to  
children in cabinets above the cooktop – children  
climbing on the cooktop to reach items could be  
seriously injured.  
Proper Installation – The cooktop, when installed,  
must be electrically grounded in accordance with  
local codes or, in the absence of local codes, with  
the National Electrical Code, ANSI/NFPA 70 or the  
Canadian Electrical Code, Part 1. Be sure the  
cooktop is properly installed and grounded by a  
qualified technician.  
This cooktop is equipped with a three-prong  
grounding plug for your protection against shock  
hazard and should be plugged directly into a prop-  
erly grounded receptacle. Do not cut or remove the  
grounding prong from this plug.  
SAVE THESE INSTRUCTIONS  
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to  
publish a list of substances known to the State of California to cause cancer, birth defects, or other  
reproductive harm, and requires businesses to warn of potential exposure to such substances.  
WARNING: This product contains a chemical known to the State of California to cause cancer, birth  
defects, or other reproductive harm.  
This appliance can cause low-level exposure to some of the substances listed, including benzene,  
formaldehyde, carbon monoxide, toluene, and soot.  
4
Parts and Features  
Models KGCT055G (15 inch/38.1 cm)  
KGCR055G (15 inch/38.1 cm)-not shown  
6,000 BTU  
burner  
Model and serial  
number plate  
(under cooktop)  
(p. 2)  
Surface burner  
grate  
(p. 14)  
Surface  
burner  
cap  
(pp. 14, 15, 16)  
12,500 BTU  
burner  
Use the rear burner for simmering or for cooking smaller quantities of food requiring small cookware.  
Use the front burner for cooking large quantities of food, deep-fat frying, or cooking with large cookware.  
Control panel  
Rear burner  
control knob  
Front burner  
control knob  
T
T
5
Parts and Features  
Model KGCT365G (36 inch/91.4 cm)  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and serial  
number plate  
(under cooktop)  
(p. 2)  
Surface burner  
grate  
(p. 14)  
Surface  
burner  
cap  
(pp. 14, 15,  
16)  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small  
cookware.  
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying or cooking with  
large cookware.  
Control panel  
Left rear burner  
control knob  
Right rear burner  
control knob  
OFF  
OFF  
Left front burner  
control knob  
Right front burner  
control knob  
M
M
OFF  
OFF  
M
M
6
Parts and Features  
Models KGCS105G (30 inch/76.2 cm)  
KGCT305G (30 inch/76.2 cm)  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and serial  
number plate  
(under cooktop)  
(p. 2)  
Surface burner  
grate  
(p. 14)  
Surface  
burner  
cap  
(pp. 14, 15, 16)  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small  
cookware.  
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying, or cooking with  
large cookware.  
Control panel  
Left rear burner  
control knob  
Right rear burner  
control knob  
OFF  
OFF  
Left front burner  
control knob  
Right front burner  
control knob  
M
M
OFF  
OFF  
M
M
7
Parts and Features  
Model KGCC505H (30 inch/76.2 cm)  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and serial  
number plate  
(under cooktop)  
(p. 2)  
Left surface  
burner grate  
(p. 14)  
Right surface  
burner grate  
(p. 14)  
Surface  
burner  
cap  
(pp. 14,  
15, 16)  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small  
cookware.  
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying, or cooking with  
large cookware.  
Control panel  
Left rear burner  
control knob  
Right rear burner  
control knob  
OFF  
OFF  
Left front burner  
control knob  
Right front burner  
control knob  
M
M
OFF  
OFF  
M
M
8
Parts and Features  
Model KGCC566H (36 inch/91.4 cm)  
6,000 BTU  
burner  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and  
serial number  
plate  
(under cooktop)  
(p. 2)  
Left surface  
burner grate  
(p. 14)  
Right surface  
burner grate  
(p. 14)  
Surface  
burner  
cap  
(pp. 14, 15,  
16)  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear, center, or right front burners for simmering or for cooking smaller quantities of food  
requiring small cookware.  
Use the left front and right rear burners for cooking large quantites of food, deep-fat frying or cooking with  
large cookware.  
Control panel  
Center rear burner  
control knob  
OFF  
OFF  
OFF  
Left rear  
burner  
control  
knob  
Right rear  
burner  
control  
knob  
M
M
M
OFF  
OFF  
Left  
front  
Right front  
burner  
burner  
control  
knob  
control  
knob  
M
M
9
Parts and Features  
Models KGCS166G (36 inch/91.4 cm)  
KGCT366G (36 inch/91.4 cm)  
6,000 BTU  
burner  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and  
serial number  
plate  
(under cooktop)  
(p. 2)  
Surface burner  
grate  
(p. 14)  
OFF  
OFF  
OFF  
H
H
I
H
I
I
M
M
M
E
E
E
D
D
D
H
H
I
H
I
Surface  
burner  
cap  
(pp. 14, 15,  
16)  
I
O
L
O
L
O
L
M
E
M
E
M
E
D
D
L
O
D
MED  
L
O
ME  
D
M
E
D
L
O
OFF  
OFF  
H
H
I
I
M
M
E
E
D
D
H
H
I
I
O
L
O
L
M
E
M
E
D
O
D
MED  
L
L
O
MED  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear, center, or right front burners for simmering or for cooking smaller quantities of food  
requiring small cookware.  
Use the left front and right rear burners for cooking large quantites of food, deep-fat frying or cooking with  
large cookware.  
Control panel  
Center rear burner  
control knob  
OFF  
OFF  
OFF  
Left rear  
burner  
control  
knob  
Right rear  
burner  
control  
knob  
M
M
M
Left  
front  
OFF  
Right front  
burner  
OFF  
burner  
control  
knob  
control  
knob  
M
M
10  
Parts and Features  
Model KGCS127G (43 inch/109 cm)  
6,000 BTU  
burner  
9,000 BTU  
burner  
9,000 BTU  
burner  
12,500 BTU  
burner  
Model and  
serial number  
plate  
(under  
cooktop)  
(p. 2)  
Surface  
burner  
grate  
H
I
H
H
I
H
I
I
M
M
E
M
M
E
E
D
E
D
D
D
(p. 14)  
H
H
I
H
I
H
I
I
O
L
O
L
O
L
M
E
O
L
M
E
D
M
E
M
E
O
L
D
O
L
MED  
O
L
D
D
O
L
MED  
M
E
D
MED  
Surface  
burner  
cap  
H
H
I
I
M
M
E
E
D
D
H
H
I
I
O
L
O
L
M
E
M
E
D
O
L
D
O
L
MED  
MED  
(pp. 14, 15,  
16)  
14,000 BTU  
burner  
6,000 BTU  
burner  
Use the left rear, center left rear, center right rear, or right front burners for simmering or for cooking small-  
er quantities of food requiring small cookware.  
Use the left front or right rear burners for cooking large quantities of food, deep-fat frying, or cooking with  
large cookware.  
Control panel  
Center left rear  
burner  
control knob  
Center right rear  
burner  
control knob  
Right rear  
burner  
control  
knob  
Left rear  
burner  
control  
knob  
OFF  
OFF  
OFF  
OFF  
Left  
front  
Right  
front  
OFF  
OFF  
burner  
control  
knob  
burner  
control  
knob  
11  
Using Your Cooktop  
Using the surface burners  
Your cooktop has sealed gas burners with an electric IMPORTANT: Your cooktop is factory-set for use  
ignition system. The sealed burners spread the heat  
evenly across the bottom of the cookware and  
provide infinite heat control.  
with Natural Gas. If you wish to use L.P. gas, an  
L.P. Gas Conversion Kit is provided with the unit.  
The conversion must be done by a qualified  
service technician.  
Surface Grates  
Locator  
pin  
Burner  
cap  
The locator pin on the grate must be positioned in the burner cap hole to hold the grate in  
place.  
Left  
grate  
Groove  
Middle  
grate  
The grates located on the left and right side of the cooktop contain grooves. These grooves  
must always face inward toward the control knobs to hold the grates in place.  
NOTE: (On some models) The middle grate must be placed in position first followed by the  
left and right grates (see pp. 5-11 for illustration)  
12  
U
sing Your Cooktop  
Using the Surface Burners (cont.)  
Using the control knobs  
Your cooktop comes with electric ignitors. Electric  
ignitors automatically  
light the burners each  
time you turn the con-  
trol knobs to LITE.  
Place a filled pan on  
the burner grate before  
turning on the surface  
burner. Do not operate  
a burner for extended  
periods of time without  
having cookware on  
the grate.  
Push in the control knob and turn it counter-  
clockwise to the LITE position. The clicking  
sound is the ignitor sparking. Make sure the  
burner has lit.  
NOTE: Do not leave empty cookware, or cookware  
which has boiled dry, on a hot surface burner. The  
cookware could overheat causing damage to the cook-  
ware or cooking product.  
To stop the clicking sound after the burner lights,  
turn the control knob to the cook setting you  
want. You can set the control knob  
Burner heat settings  
anywhere between HI and LO.  
Use the following chart as a guide.  
NOTE: All electric ignitors will click at the same  
time. However, the burner with the control knob  
turned to LITE is the one that will ignite.  
SETTING  
LITE  
RECOMMENDED USE  
To light the burner.  
HI  
To start food cooking.  
To bring liquid to a boil.  
To hold a boil.  
To fry chicken or pancakes.  
MED HI  
MED  
• For gravy, pudding, and icing.  
To cook large amounts of  
vegetables.  
To keep food cooking after  
starting it on a higher setting.  
MED LO  
LO  
To keep food warm.  
To melt chocolate or butter.  
To simmer.  
Energy saving tips  
To help shorten your cooking time, use the least  
amount of liquid possible.  
• Preheat your pans only when recommended and  
for the shortest time possible.  
• Start your food on a higher heat setting, then turn  
the control to a lower setting to finish cooking.  
13  
Using Your Cooktop  
Using the Surface Burners (cont.)  
For up-to-date information on canning, In the United  
In case of a prolonged  
States, contact your local U.S. Government Agricultural  
Department Extension Office or companies who  
manufacture home canning products. In Canada,  
contact Agriculture Canada.  
power failure  
You can manually light surface burners. Hold a lit  
match near a burner and turn the control knob to  
the LITE position. After the burner lights, turn the  
control knob to the setting you want.  
Using the right cookware makes a  
big difference  
Home canning information  
The large diameter of most water-bath or pressure  
canners combined with high heat settings for long  
periods of time can cause damage to the cooktop  
and/or surrounding areas.  
The pan should have a flat bottom, straight sides,  
and a well-fitting lid.  
Choose medium to heavy gauge (thickness)  
cookware.  
To protect your cooktop:  
The pan material (metal or glass) affects how  
quickly and evenly the pan heats.  
Center the canner over the surface burner.  
Do not let the canner extend beyond the grate  
edges.  
When using glass or ceramic cookware, check to  
make sure it is suitable for use on surface burners.  
Start with hot water, cover with a lid and bring to a  
boil; then reduce heat to maintain a boil or  
required pressure levels in a pressure canner.  
To avoid tipping, make sure pots and pans are  
centered on the grates.  
Refer to your canner manual for specific instructions.  
Characteristics of cookware materials  
The pan material affects how fast heat transfers from the surface cooking area through the pan material and how  
evenly heat spreads over the pan bottom. Choose pans that provide the best cooking results.  
• Heats quickly and evenly.  
• Use for all types of cooking.  
Aluminum  
• Medium or heavy thickness is best for most cooking.  
• Used as a core or base in cookware to provide even heating.  
• Heats slowly and evenly.  
Cast iron  
• Good for browning and frying.  
• Maintains heat for slow cooking.  
• Can be coated with porcelain enamel.  
• Heats slowly and unevenly.  
• Use on low to medium settings.  
• Follow manufacturer’s instructions.  
Ceramic or  
ceramic glass  
• Heats very quickly and evenly.  
Copper  
• Used as a core or base in cookware to provide even heating.  
• Can be used for cooktop cooking if recommended by the  
manufacturer.  
• Use on low settings.  
Earthenware  
• See cast iron and stainless steel.  
Porcelain enamel-on-steel or  
enamel-on-cast iron  
• Heats quickly but unevenly.  
Stainless steel  
A core or base of aluminum or copper on the cookware provides  
even heating.  
• Can be coated with porcelain enamel.  
14  
U
sing Your Cooktop  
Ceramic glass surface (Models KGCC505H, KGCC566H)  
Your cooktop is designed for easy care. However,  
you need to maintain your ceramic glass surface  
differently than you would standard porcelain or  
glass surfaces. Foods spilled directly on the cooktop  
will not burn off. You should keep the surface dust  
free and soil free before heating.  
2. For stubborn spills, rub Cooktop Polishing  
Creme into cooked-on soil using a paper towel. If  
some soil remains, leave some creme on the  
spot(s) and follow Step 3.  
3. Carefully scrape spots with the razor scraper.  
4. Finish by polishing entire cooktop with Cooktop  
Polishing Creme and a paper towel.  
The surface has been prepolished at the factory for  
improved protection and easier cleaning. The  
Cooktop Polishing Creme included with your  
cooktop, paper towels or a sponge, and a single-  
edge razor blade in the holder are all you need to  
clean your cooktop. For proper cleaning methods,  
please review “Cleaning tips” later in this section.  
To order Cooktop Polishing Creme (Part No.  
9753543) or razor scraper (Part No. 3183488),  
call 1-800-422-1230 (in Canada, 1-800-461-5681)  
and follow the instructions and telephone prompts  
you hear.  
NOTE: Always wipe and dry your cooktop thoroughly  
after using cleanser to prevent streaking or staining.  
Follow them each time you use your cooktop. This will  
ensure you get the best performance out of your  
cooktop, as well as preserve that uniquely elegant look.  
How to keep your cooktop looking  
like new:  
NOTE: Let the surface cool before cleaning.  
To avoid damaging the surface, follow these  
instructions:  
IF THERE ARE WHAT TO DO  
Remove sugar spills and soils from the cooktop  
while the surface is still warm to avoid pitting on  
the surface.  
Do not use steel wool, plastic cleaning pads, gritty  
powdered cleansers, chlorine bleach, rust remover,  
ammonia, or glass cleaning products with ammonia.  
These could damage the cooktop surface.  
Sugary spills To prevent pitting on the cooktop,  
and soils  
(such as  
jellies and  
wipe up with a paper towel or  
clean, damp sponge while  
ceramic glass surface is still  
candy syrups) warm. Remove as soon as  
possible after spill occurs.  
Burned-on  
soils  
Rub Cooktop Polishing Creme or  
nonabrasive cleanser into soil  
using a paper towel. Reapply  
creme to spots remaining. Hold  
razor scraper as flat to surface as  
possible, scrape spots. Polish  
entire cooktop with creme and  
paper towel. Rinse and dry. Store  
razor blades out of reach of  
children.  
Cleaning tips  
What to use:  
Cooktop Polishing Creme included with your  
cooktop with a paper towel or clean, damp sponge.  
This creme has been developed especially for  
cleaning and polishing your cooktop. When using,  
follow instructions on container.  
Razor scraper – Use to remove cooked-on soils  
from your ceramic glass cooktop. To avoid  
scratches, keep the razor blade as flat against the  
cooktop as possible. Do not use on porcelain  
surfaces. Store razor blades out of reach of  
children. (Not included with your range.)  
Use Cooktop Polishing Creme or  
nonabrasive cleanser with a damp  
paper towel or sponge.  
Dark streaks,  
specks, and  
discoloration  
Metal marks Use Cooktop Polishing Creme or  
(from copper  
or aluminum  
pans)  
nonabrasive cleanser with a damp  
paper towel or sponge before  
heating the cooktop again. If  
heated before cleaning, metal  
marks may not come off.  
Do not use steel wool, plastic cleaning pads,  
abrasive powdered cleansers, chlorine bleach, rust  
remover, ammonia, or glass cleaning products with  
ammonia. These products could damage the  
cooktop surface.  
Tiny  
Scratches and abrasions do not  
scratches or affect cooking. In time, they will  
Steps to follow:  
1. Most spills can be wiped off easily using a paper  
towel or clean, damp sponge as soon as Hot  
Surface Indicator Light goes off.  
abrasions  
become less visible as a result of  
cleaning. To prevent scratches  
and abrasions, use Cooktop  
Polishing Creme regularly.  
15  
Caring for Your Cooktop  
Your cooktop is designed so you can care for it easily. You can do most cleaning with items found around your  
home. Cleaning your cooktop whenever spills or soiling occurs will help to keep it looking and working like new.  
Cleaning chart  
Before cleaning, always make sure all controls are off and the cooktop is cool. Refer to instructions on  
all cleaning products before using them to clean your cooktop.  
PART  
CLEANING METHOD  
SPECIAL INSTRUCTIONS  
Soap and water  
Dishwasher  
Control Knobs  
DO NOT use steel wool or  
abrasive cleaners.  
Pull knobs straight away from  
control panel.  
Wash, rinse and dry with soft  
cloth.  
Soap and water  
Control Panel  
Wash, rinse and dry with soft  
cloth.  
Apply spray cleaner to paper  
towel; do not spray directly on  
panel.  
Spray glass cleaner  
Cooktop Surface  
Tempered Glass, Porcelain  
and Stainless Steel  
Soap and water  
Mild liquid cleaner  
Spray glass cleaner  
DO NOT use abrasive or harsh  
cleaners like chlorine bleach,  
ammonia or oven cleaners.  
Wash, rinse and dry with soft  
cloth.  
Non-abrasive plastic scrubbing pad Gently clean around the model  
and serial plate, too much  
scrubbing could remove the  
numbers.  
NOTE: To avoid product damage,  
do not remove thecooktop.  
Ceramic Glass  
Soap and water  
See “Ceramic Glass Surface”  
earlier in this section for cleaning  
instructions.  
* When the cooktop is cool, remove all spills and clean. Food spills containing acids, such as vinegar and tomato,  
may affect the finish.  
16  
Caring for Your Cooktop  
Cleaning chart (cont.)  
PART  
CLEANING METHOD  
SPECIAL INSTRUCTIONS  
Surface burner grates and caps*  
Light to moderate soil  
Clean as soon as they become  
dirty.  
Soap and water  
Non-abrasive plastic scrubbing pad  
Wash, rinse and dry well.  
Dishwasher (grates only)  
Heavy burned on soils  
Non-abrasive plastic scrubbing pad Repeat steps of cleaning process  
Mild abrasive powdered cleanser  
and water  
(with items at left) as needed,  
until soil is completely removed.  
Rinse thoroughly and dry.  
NOTE: Do not reassemble caps  
on burners while wet. Do not  
wash caps in dishwasher.  
Surface burners  
See “Sealed surface burners and  
cooktop” in the “Caring for your  
cooktop” section.  
Stainless steel surfaces (some models)  
Cleaning Stainless Steel Surfaces  
• If commercial cleaners are used, follow label  
directions. If product contains chlorine  
(bleach), rinse thoroughly and dry with a soft,  
lint-free cloth. Chlorine is a corrosive sub-  
stance.  
• Do not use steel wool or soap-filled scouring pads  
• Rub in the direction of the grain line to avoid  
marring surface  
• Always wipe dry to avoid water marks  
CLEANING AGENT  
HOW TO USE  
• Wipe with damp cloth or sponge, then rinse  
with clean water and wipe dry.  
Routine cleaning  
and fingerprints  
• Liquid detergent and water; all-  
purpose cleaner  
Stubborn stains and  
baked-on residue  
• Rub in the direction of the grain lines with a  
damp cloth or sponge and cleaner. Rinse  
thoroughly. Repeat if necessary.  
• Mild-abrasive cleanser or stainless  
steel cleaners  
Hard water spots  
• Vinegar  
• Swab or wipe with cloth. Rinse with water and  
dry.  
17  
Caring for Your Cooktop  
Sealed surface burners and cooktop  
Cleaning the surface burners  
You should routinely remove and clean the burn- Cast-iron  
burner cap  
er caps. Always clean the burner caps after a  
spillover. Keeping the burner caps clean prevents  
improper ignition and an uneven flame.  
• For the proper flow of gas and ignition of the  
burner, DO NOT ALLOW SPILLS, FOOD,  
CLEANING AGENTS, OR ANY OTHER MATERI-  
AL TO ENTER THE GAS TUBE OPENING.  
• Gas must flow freely through the gas tube  
opening for the burner to light properly. You must  
keep this area free of any soil and protect it from  
boilovers or spillovers. ALWAYS keep the burner  
cap in place whenever a surface burner is in use.  
Alignment pins  
• Let the cooktop cool before cleaning.  
Ignitor  
• Do not use oven cleaners, bleach, or rust  
removers.  
• Do not obstruct the flow of combustion and  
ventilation air.  
• If the knobs are removed while cleaning, be care-  
ful not to spill liquids through the holes in the  
control area.  
• Be careful not to allow moisture to collect in the  
control area. Moisture can cause the ignitor  
switches to fail.  
Burner  
base  
Gas tube  
opening  
Occasionally check the burner flames for proper  
size and shape as  
shown. A good flame  
is blue in color. If the  
flames are uneven, you  
may need to clean the  
burners.  
18  
Caring for Your Cooktop  
Sealed surface burners and cooktop (cont.)  
To clean the burners:  
1. Pull the burner caps straight up from the  
5. After cleaning the gas tube opening and ports,  
replace the burner  
burner base.  
caps. To replace the  
burner caps, make  
sure the alignment  
pins on the burner  
base are properly  
aligned with the cap.  
2. Clean the burner caps with warm, soapy water and  
a sponge. You can also clean the caps with  
a mildly abrasive plastic scrubbing pad and pow-  
dered cleanser. Do not clean the burner caps in a  
dishwasher or self-cleaning oven.  
3. If the gas tube opening has become soiled or  
clogged, use a cotton swab or a soft cloth to clean  
the area.  
4. If the ports are clogged, clean them with a  
straight pin. Do not  
enlarge or distort the  
port. Do not use a  
6. Turn on the burner to see if it will light. If the  
burner does not light after you have cleaned it,  
contact a KitchenAid designated service  
technician. Do not service the sealed burner  
yourself.  
wooden toothpick.  
If the burner needs to  
be adjusted, call a  
qualified technician for  
service.  
19  
Troubleshooting  
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the  
suggestions below to see if you can solve your problem without outside help. If the suggestions do not work,  
see “Requesting Assistance or Service” on page 21 (In the U.S.A.), or on page 22 (in Canada).  
Solution  
Problem  
Problem Cause  
• Wire the cooktop into a live circuit  
with proper voltage. (See installation  
instructions.)  
Nothing will operate.  
• The cooktop is not wired into a live  
circuit with proper voltage.  
• The cooktop is not properly connect-  
ed to the gas supply.  
• Contact a KitchenAid designated  
service technician to reconnect the  
cooktop to the gas supply.  
• A household fuse has blown or a cir-  
cuit breaker has tripped.  
• Replace household fuse or reset  
circuit breaker.  
• A control knob is not set correctly.  
• Push in the control knobs before  
turning them.  
• Replace household fuse or reset  
circuit breaker.  
• A household fuse has blown or a  
circuit breaker has tripped.  
The burner fails to light.  
• Let it dry.  
• The burner is wet from being  
washed.  
• Clean them with a straight pin.  
(See page 19.)  
• The burner ports may be clogged.  
• The burner ports may be clogged.  
• Clean them with a straight pin.  
(See page 19.)  
The burner flames are  
uneven.  
• Clean as directed on page 16.  
The burner flames lift off  
the ports, are yellow, or  
are noisy when turned  
off.  
• The burner needs cleaning.  
• Contact a KitchenAid designated  
service technician to check the  
air/gas mixture or see Installation  
Instructions.  
• The air/gas mixture is incorrect.  
• Level the cooktop.  
Cooking results are not  
what you expected.  
• The cooktop is not level.  
• Refer to a reliable cookbook for  
recommended pan type and size.  
• The pan used is not the correct type  
or size.  
• Pan should be the same size or  
slightly larger than surface cooking  
are being used.  
• The flame size does not fit the cook-  
ware being used.  
• Remove any obstructions around  
knobs or burners.  
• The flow of combustion and/or venti-  
lation air to the cooktop is blocked.  
20  
Requesting Assistance or Service  
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the  
cost of a service call. If you still need help, follow these instructions.  
If you need assistance or service in the U.S.A.:  
Call the KitchenAid Consumer  
Use and maintenance procedures.  
Accessory and repair parts sales.  
Specialized customer assistance  
(Spanish speaking, hearing impaired,  
limited vision, etc.).  
Assistance Center toll  
free: 1-800-422-1230.  
Our consultants are  
available to assist you.  
When calling:  
Referrals to local dealers, service  
Please know the purchase date, and the complete  
model and serial number of your appliance (see the  
“A Note to You” section). This information will help  
us to better respond to your request.  
companies, and repair parts distributors.  
KitchenAid designated service technicians are  
trained to fulfill the product warranty and provide  
after-warranty service, anywhere in the United States.  
To locate the KitchenAid designated service  
company in your area, you can also look in your  
telephone directory Yellow Pages.  
Our consultants provide assistance with:  
Features and specifications on our full line of  
appliances.  
Installation information.  
If you need replacement parts  
If you need to order replacement parts, we recom-  
mend that you only use factory specified parts.  
These parts will fit right and work right, because  
they are made with the same precision used to  
build every new KITCHENAID® appliance.  
To locate factory specified replacement parts in your  
area, call our Consumer Assistance Center telephone  
number or your nearest KitchenAid designated  
service center.  
For further assistance  
Please include a daytime phone number in your  
correspondence.  
If you need further assistance, you can write to  
KitchenAid with any questions or concerns at:  
KitchenAid Brand Home Appliances  
Consumer Assistance Center  
c/o Correspondence Dept.  
2000 North M-63  
Benton Harbor, MI 49022-2692  
21  
Requesting Assistance or Service  
If you need assistance or service in Canada:  
Call the KitchenAid Consumer  
Accessory and repair parts sales.  
Assistance Center toll free:  
Specialized customer assistance  
(French speaking, hearing impaired,  
limited vision, etc.).  
Referrals to local dealers, service  
companies, and repair parts distributors.  
8:30 a.m. - 6 p.m. (EST) at  
1-800-461-5681. Our  
consultants are available to  
assist you.  
When calling:  
KitchenAid designated service technicians are  
trained to fulfill the product warranty and provide  
after-warranty service, anywhere in Canada.  
To locate the KitchenAid designated service  
company in your area, you can also look in your  
telephone directory Yellow Pages.  
Please know the purchase date, and the complete  
model and serial number of your appliance (see the  
“A Note to You” section). This information will help us  
to better respond to your request.  
Our consultants provide assistance with:  
Features and specifications on our full line of  
appliances.  
If you need service:  
Contact Inglis Limited Appliance Service from anywhere in Canada at 1-800-807-6777.  
If you need replacement parts  
If you need to order replacement parts, we recom-  
mend that you only use factory specified parts.  
These parts will fit right and work right, because  
they are made with the same precision used to  
build every new KITCHENAID® appliance.  
To locate factory specified replacement parts in your  
area, call our Consumer Assistance Center telephone  
number or your nearest KitchenAid designated  
service center.  
For further assistance  
If you need further assistance, you can write to  
KitchenAid with any questions or concerns at:  
Please include a daytime phone number in your  
correspondence.  
Consumer Relations Department  
KitchenAid Canada  
1901 Minnesota Court  
Mississauga, Ontario L5N3A7  
22  
®
Gas Cooktop  
Warranty  
LENGTH OF  
WARRANTY:  
KITCHENAID  
WILL PAY FOR:  
KITCHENAID  
WILL NOT PAY FOR:  
ONE-YEAR FULL  
WARRANTY  
FROM DATE OF  
PURCHASE.  
Replacement parts  
and repair labor costs  
to correct defects in  
materials or workman-  
ship. Service must be  
provided by a KitchenAid  
designated service  
company.  
A. Service calls to:  
1. Correct the installation of the  
cooktop.  
cooktop.  
2. Instruct you how to use the  
3. Replace house fuses or correct house wiring.  
4. Correct house plumbing.  
B. Repairs when cooktop is used in other than normal home  
use.  
C. Damage resulting from accident, alteration, misuse,  
SECOND-  
Replacement parts for  
any gas burner  
to correct defects in  
materials or workman-  
ship.  
abuse, fire, flood, acts of God, improper installation, or  
THROUGH FIFTH-  
YEAR LIMITED  
WARRANTY  
FROM DATE OF  
PURCHASE.  
or  
installation not in accordance with local electrical  
plumbing codes.  
D. Any labor costs during the limited warranties.  
E. Replacement parts or repair labor costs for units operated  
outside the United States and Canada.  
F. Pickup and delivery. This product is designed to be  
repaired in the home.  
G.  
Repairs to parts or systems resulting from unauthorized  
modifications made to the appliance.  
H. In Canada, travel or transportation expenses for  
customers who reside in remote areas.  
8/99  
KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR  
CONSEQUENTIAL DAMAGES. Some states or provinces do not allow the exclusion or limitation of incidental or  
consequential damages, so this exclusion or limitation may not apply to you. This warranty gives specific legal  
rights and you may also have other rights which vary from state to state or province to province.  
Outside the United States and Canada, a different warranty may apply. For details, please contact your  
authorized KitchenAid dealer.  
If you need assistance or service, first see the "Troubleshooting" section in this book. After checking "Trouble-  
shooting," additional help can be found by checking the "Requesting Assistance or Service" section. In the U.S.A.,  
call our Consumer Assistance Center at 1-800-422-1230. In Canada, call KitchenAid Canada at one of the telephone  
numbers listed in the "Requesting Assistance or Service" section.  
3193071  
® Registered Trademark of KitchenAid, U.S.A.  
KitchenAid Canada licensee in Canada  
10/99  
Printed in U.S.A.  
© 1999 All rights reserved.  

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