Use and Care Guide
®
®
A Note to You ......................2
Cooktop Safety ..................3
Parts and Features .............5
Using Your Cooktop .........12
Using the surface burners..12
Characteristics of
cookware materials..........14
Ceramic glass surface .....15
Caring For Your
Cooktop .............................16
Cleaning chart..................16
Stainless steel surfaces...17
Sealed surface burners
and cooktop .....................18
Troubleshooting................20
Requesting Assistance
or Service ..........................21
Warranty ............................23
For assistance or service in the U.S.A.,
call the Consumer Assistance Center.
For assistance or service
in Canada, see page 22.
®
KITCHENAID Gas Sealed Burner Cooktop
MODELS KGCR055G KGCT055G KGCS105G KGCS127G KGCS166G
KGCT305G KGCT365G KGCT366G KGCC505H KGCC566H
3193071
Cooktop Safety
Your safety and the safety of others is very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you and others.
All safety messages will be preceded by the safety alert symbol and the word “DANGER” or
“WARNING.” These words mean:
You will be killed or seriously injured if you don’t
follow instructions.
wDANGER
You can be killed or seriously injured if you don’t
follow instructions.
wWARNING
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
WARNING: If the information in this manual is not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
– Do not store or use gasoline or other flammable vapors and liquids in the vicinity
of this or any other appliance.
– WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance.
Do not touch any electrical switch.
Do not use any phone in your building.
•
•
•
•
Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
•
– Installation and service must be performed by a qualified installer, service agency
or the gas supplier.
continued on next page
3
Cooktop Safety
IMPORTANT SAFETY INSTRUCTIONS
• Disconnect the electrical supply before
WARNING: To reduce the risk of fire, electrical
shock, injury to persons, or damage when using the
cooktop, follow basic precautions, including the
following:
servicing the cooktop.
• Never Use the Cooktop for Warming or Heating
the Room.
• Injuries may result from the misuse of the
cooktop such as stepping, leaning, or sitting on
the top surface.
• Maintenance – Keep cooktop area clear and free
from combustible materials, gasoline, and other
flammable vapors and liquids.
• Storage on the cooktop – Flammable materials
should not be stored on or near surface units.
• Top burner flame size should be adjusted so it
does not extend beyond the edge of the
cooking utensil.
• CAUTION: Do not store items of interest to
children in cabinets above the cooktop – children
climbing on the cooktop to reach items could be
seriously injured.
• Proper Installation – The cooktop, when installed,
must be electrically grounded in accordance with
local codes or, in the absence of local codes, with
the National Electrical Code, ANSI/NFPA 70 or the
Canadian Electrical Code, Part 1. Be sure the
cooktop is properly installed and grounded by a
qualified technician.
• This cooktop is equipped with a three-prong
grounding plug for your protection against shock
hazard and should be plugged directly into a prop-
erly grounded receptacle. Do not cut or remove the
grounding prong from this plug.
SAVE THESE INSTRUCTIONS
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to
publish a list of substances known to the State of California to cause cancer, birth defects, or other
reproductive harm, and requires businesses to warn of potential exposure to such substances.
WARNING: This product contains a chemical known to the State of California to cause cancer, birth
defects, or other reproductive harm.
This appliance can cause low-level exposure to some of the substances listed, including benzene,
formaldehyde, carbon monoxide, toluene, and soot.
4
Parts and Features
Models KGCT055G (15 inch/38.1 cm)
KGCR055G (15 inch/38.1 cm)-not shown
6,000 BTU
burner
Model and serial
number plate
(under cooktop)
(p. 2)
Surface burner
grate
(p. 14)
Surface
burner
cap
(pp. 14, 15, 16)
12,500 BTU
burner
Use the rear burner for simmering or for cooking smaller quantities of food requiring small cookware.
Use the front burner for cooking large quantities of food, deep-fat frying, or cooking with large cookware.
Control panel
Rear burner
control knob
Front burner
control knob
T
T
5
Parts and Features
Model KGCT365G (36 inch/91.4 cm)
9,000 BTU
burner
12,500 BTU
burner
Model and serial
number plate
(under cooktop)
(p. 2)
Surface burner
grate
(p. 14)
Surface
burner
cap
(pp. 14, 15,
16)
14,000 BTU
burner
6,000 BTU
burner
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small
cookware.
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying or cooking with
large cookware.
Control panel
Left rear burner
control knob
Right rear burner
control knob
OFF
OFF
Left front burner
control knob
Right front burner
control knob
M
M
OFF
OFF
M
M
6
Parts and Features
Models KGCS105G (30 inch/76.2 cm)
KGCT305G (30 inch/76.2 cm)
9,000 BTU
burner
12,500 BTU
burner
Model and serial
number plate
(under cooktop)
(p. 2)
Surface burner
grate
(p. 14)
Surface
burner
cap
(pp. 14, 15, 16)
14,000 BTU
burner
6,000 BTU
burner
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small
cookware.
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying, or cooking with
large cookware.
Control panel
Left rear burner
control knob
Right rear burner
control knob
OFF
OFF
Left front burner
control knob
Right front burner
control knob
M
M
OFF
OFF
M
M
7
Parts and Features
Model KGCC505H (30 inch/76.2 cm)
9,000 BTU
burner
12,500 BTU
burner
Model and serial
number plate
(under cooktop)
(p. 2)
Left surface
burner grate
(p. 14)
Right surface
burner grate
(p. 14)
Surface
burner
cap
(pp. 14,
15, 16)
14,000 BTU
burner
6,000 BTU
burner
Use the left rear and right front burners for simmering or for cooking smaller quantities of food requiring small
cookware.
Use the left front and right rear burners for cooking large quantities of food, deep-fat frying, or cooking with
large cookware.
Control panel
Left rear burner
control knob
Right rear burner
control knob
OFF
OFF
Left front burner
control knob
Right front burner
control knob
M
M
OFF
OFF
M
M
8
Parts and Features
Model KGCC566H (36 inch/91.4 cm)
6,000 BTU
burner
9,000 BTU
burner
12,500 BTU
burner
Model and
serial number
plate
(under cooktop)
(p. 2)
Left surface
burner grate
(p. 14)
Right surface
burner grate
(p. 14)
Surface
burner
cap
(pp. 14, 15,
16)
14,000 BTU
burner
6,000 BTU
burner
Use the left rear, center, or right front burners for simmering or for cooking smaller quantities of food
requiring small cookware.
Use the left front and right rear burners for cooking large quantites of food, deep-fat frying or cooking with
large cookware.
Control panel
Center rear burner
control knob
OFF
OFF
OFF
Left rear
burner
control
knob
Right rear
burner
control
knob
M
M
M
OFF
OFF
Left
front
Right front
burner
burner
control
knob
control
knob
M
M
9
Parts and Features
Models KGCS166G (36 inch/91.4 cm)
KGCT366G (36 inch/91.4 cm)
6,000 BTU
burner
9,000 BTU
burner
12,500 BTU
burner
Model and
serial number
plate
(under cooktop)
(p. 2)
Surface burner
grate
(p. 14)
OFF
OFF
OFF
H
H
I
H
I
I
M
M
M
E
E
E
D
D
D
H
H
I
H
I
Surface
burner
cap
(pp. 14, 15,
16)
I
O
L
O
L
O
L
M
E
M
E
M
E
D
D
L
O
D
MED
L
O
ME
D
M
E
D
L
O
OFF
OFF
H
H
I
I
M
M
E
E
D
D
H
H
I
I
O
L
O
L
M
E
M
E
D
O
D
MED
L
L
O
MED
14,000 BTU
burner
6,000 BTU
burner
Use the left rear, center, or right front burners for simmering or for cooking smaller quantities of food
requiring small cookware.
Use the left front and right rear burners for cooking large quantites of food, deep-fat frying or cooking with
large cookware.
Control panel
Center rear burner
control knob
OFF
OFF
OFF
Left rear
burner
control
knob
Right rear
burner
control
knob
M
M
M
Left
front
OFF
Right front
burner
OFF
burner
control
knob
control
knob
M
M
10
Parts and Features
Model KGCS127G (43 inch/109 cm)
6,000 BTU
burner
9,000 BTU
burner
9,000 BTU
burner
12,500 BTU
burner
Model and
serial number
plate
(under
cooktop)
(p. 2)
Surface
burner
grate
H
I
H
H
I
H
I
I
M
M
E
M
M
E
E
D
E
D
D
D
(p. 14)
H
H
I
H
I
H
I
I
O
L
O
L
O
L
M
E
O
L
M
E
D
M
E
M
E
O
L
D
O
L
MED
O
L
D
D
O
L
MED
M
E
D
MED
Surface
burner
cap
H
H
I
I
M
M
E
E
D
D
H
H
I
I
O
L
O
L
M
E
M
E
D
O
L
D
O
L
MED
MED
(pp. 14, 15,
16)
14,000 BTU
burner
6,000 BTU
burner
Use the left rear, center left rear, center right rear, or right front burners for simmering or for cooking small-
er quantities of food requiring small cookware.
Use the left front or right rear burners for cooking large quantities of food, deep-fat frying, or cooking with
large cookware.
Control panel
Center left rear
burner
control knob
Center right rear
burner
control knob
Right rear
burner
control
knob
Left rear
burner
control
knob
OFF
OFF
OFF
OFF
Left
front
Right
front
OFF
OFF
burner
control
knob
burner
control
knob
11
Using Your Cooktop
Using the surface burners
Your cooktop has sealed gas burners with an electric IMPORTANT: Your cooktop is factory-set for use
ignition system. The sealed burners spread the heat
evenly across the bottom of the cookware and
provide infinite heat control.
with Natural Gas. If you wish to use L.P. gas, an
L.P. Gas Conversion Kit is provided with the unit.
The conversion must be done by a qualified
service technician.
Surface Grates
Locator
pin
Burner
cap
The locator pin on the grate must be positioned in the burner cap hole to hold the grate in
place.
Left
grate
Groove
Middle
grate
The grates located on the left and right side of the cooktop contain grooves. These grooves
must always face inward toward the control knobs to hold the grates in place.
NOTE: (On some models) The middle grate must be placed in position first followed by the
left and right grates (see pp. 5-11 for illustration)
12
U
sing Your Cooktop
Using the Surface Burners (cont.)
Using the control knobs
Your cooktop comes with electric ignitors. Electric
ignitors automatically
light the burners each
time you turn the con-
trol knobs to LITE.
• Place a filled pan on
the burner grate before
turning on the surface
burner. Do not operate
a burner for extended
periods of time without
having cookware on
the grate.
Push in the control knob and turn it counter-
clockwise to the LITE position. The clicking
sound is the ignitor sparking. Make sure the
burner has lit.
•
•
NOTE: Do not leave empty cookware, or cookware
which has boiled dry, on a hot surface burner. The
cookware could overheat causing damage to the cook-
ware or cooking product.
To stop the clicking sound after the burner lights,
turn the control knob to the cook setting you
want. You can set the control knob
Burner heat settings
anywhere between HI and LO.
Use the following chart as a guide.
NOTE: All electric ignitors will click at the same
time. However, the burner with the control knob
turned to LITE is the one that will ignite.
SETTING
LITE
RECOMMENDED USE
• To light the burner.
HI
• To start food cooking.
• To bring liquid to a boil.
• To hold a boil.
• To fry chicken or pancakes.
MED HI
MED
• For gravy, pudding, and icing.
• To cook large amounts of
vegetables.
• To keep food cooking after
starting it on a higher setting.
MED LO
LO
• To keep food warm.
• To melt chocolate or butter.
• To simmer.
Energy saving tips
• To help shorten your cooking time, use the least
amount of liquid possible.
• Preheat your pans only when recommended and
for the shortest time possible.
• Start your food on a higher heat setting, then turn
the control to a lower setting to finish cooking.
13
Using Your Cooktop
Using the Surface Burners (cont.)
For up-to-date information on canning, In the United
In case of a prolonged
States, contact your local U.S. Government Agricultural
Department Extension Office or companies who
manufacture home canning products. In Canada,
contact Agriculture Canada.
power failure
You can manually light surface burners. Hold a lit
match near a burner and turn the control knob to
the LITE position. After the burner lights, turn the
control knob to the setting you want.
Using the right cookware makes a
big difference
Home canning information
The large diameter of most water-bath or pressure
canners combined with high heat settings for long
periods of time can cause damage to the cooktop
and/or surrounding areas.
• The pan should have a flat bottom, straight sides,
and a well-fitting lid.
• Choose medium to heavy gauge (thickness)
cookware.
To protect your cooktop:
• The pan material (metal or glass) affects how
quickly and evenly the pan heats.
• Center the canner over the surface burner.
• Do not let the canner extend beyond the grate
edges.
• When using glass or ceramic cookware, check to
make sure it is suitable for use on surface burners.
• Start with hot water, cover with a lid and bring to a
boil; then reduce heat to maintain a boil or
required pressure levels in a pressure canner.
• To avoid tipping, make sure pots and pans are
centered on the grates.
•
Refer to your canner manual for specific instructions.
Characteristics of cookware materials
The pan material affects how fast heat transfers from the surface cooking area through the pan material and how
evenly heat spreads over the pan bottom. Choose pans that provide the best cooking results.
• Heats quickly and evenly.
• Use for all types of cooking.
Aluminum
• Medium or heavy thickness is best for most cooking.
• Used as a core or base in cookware to provide even heating.
• Heats slowly and evenly.
Cast iron
• Good for browning and frying.
• Maintains heat for slow cooking.
• Can be coated with porcelain enamel.
• Heats slowly and unevenly.
• Use on low to medium settings.
• Follow manufacturer’s instructions.
Ceramic or
ceramic glass
• Heats very quickly and evenly.
Copper
• Used as a core or base in cookware to provide even heating.
• Can be used for cooktop cooking if recommended by the
manufacturer.
• Use on low settings.
Earthenware
• See cast iron and stainless steel.
Porcelain enamel-on-steel or
enamel-on-cast iron
• Heats quickly but unevenly.
Stainless steel
•
A core or base of aluminum or copper on the cookware provides
even heating.
• Can be coated with porcelain enamel.
14
U
sing Your Cooktop
Ceramic glass surface (Models KGCC505H, KGCC566H)
Your cooktop is designed for easy care. However,
you need to maintain your ceramic glass surface
differently than you would standard porcelain or
glass surfaces. Foods spilled directly on the cooktop
will not burn off. You should keep the surface dust
free and soil free before heating.
2. For stubborn spills, rub Cooktop Polishing
Creme into cooked-on soil using a paper towel. If
some soil remains, leave some creme on the
spot(s) and follow Step 3.
3. Carefully scrape spots with the razor scraper.
4. Finish by polishing entire cooktop with Cooktop
Polishing Creme and a paper towel.
The surface has been prepolished at the factory for
improved protection and easier cleaning. The
Cooktop Polishing Creme included with your
cooktop, paper towels or a sponge, and a single-
edge razor blade in the holder are all you need to
clean your cooktop. For proper cleaning methods,
please review “Cleaning tips” later in this section.
To order Cooktop Polishing Creme (Part No.
9753543) or razor scraper (Part No. 3183488),
call 1-800-422-1230 (in Canada, 1-800-461-5681)
and follow the instructions and telephone prompts
you hear.
NOTE: Always wipe and dry your cooktop thoroughly
after using cleanser to prevent streaking or staining.
Follow them each time you use your cooktop. This will
ensure you get the best performance out of your
cooktop, as well as preserve that uniquely elegant look.
How to keep your cooktop looking
like new:
NOTE: Let the surface cool before cleaning.
To avoid damaging the surface, follow these
instructions:
IF THERE ARE WHAT TO DO
• Remove sugar spills and soils from the cooktop
while the surface is still warm to avoid pitting on
the surface.
• Do not use steel wool, plastic cleaning pads, gritty
powdered cleansers, chlorine bleach, rust remover,
ammonia, or glass cleaning products with ammonia.
These could damage the cooktop surface.
Sugary spills To prevent pitting on the cooktop,
and soils
(such as
jellies and
wipe up with a paper towel or
clean, damp sponge while
ceramic glass surface is still
candy syrups) warm. Remove as soon as
possible after spill occurs.
Burned-on
soils
Rub Cooktop Polishing Creme or
nonabrasive cleanser into soil
using a paper towel. Reapply
creme to spots remaining. Hold
razor scraper as flat to surface as
possible, scrape spots. Polish
entire cooktop with creme and
paper towel. Rinse and dry. Store
razor blades out of reach of
children.
Cleaning tips
What to use:
• Cooktop Polishing Creme included with your
cooktop with a paper towel or clean, damp sponge.
This creme has been developed especially for
cleaning and polishing your cooktop. When using,
follow instructions on container.
• Razor scraper – Use to remove cooked-on soils
from your ceramic glass cooktop. To avoid
scratches, keep the razor blade as flat against the
cooktop as possible. Do not use on porcelain
surfaces. Store razor blades out of reach of
children. (Not included with your range.)
Use Cooktop Polishing Creme or
nonabrasive cleanser with a damp
paper towel or sponge.
Dark streaks,
specks, and
discoloration
Metal marks Use Cooktop Polishing Creme or
(from copper
or aluminum
pans)
nonabrasive cleanser with a damp
paper towel or sponge before
heating the cooktop again. If
heated before cleaning, metal
marks may not come off.
• Do not use steel wool, plastic cleaning pads,
abrasive powdered cleansers, chlorine bleach, rust
remover, ammonia, or glass cleaning products with
ammonia. These products could damage the
cooktop surface.
Tiny
Scratches and abrasions do not
scratches or affect cooking. In time, they will
Steps to follow:
1. Most spills can be wiped off easily using a paper
towel or clean, damp sponge as soon as Hot
Surface Indicator Light goes off.
abrasions
become less visible as a result of
cleaning. To prevent scratches
and abrasions, use Cooktop
Polishing Creme regularly.
15
Caring for Your Cooktop
Your cooktop is designed so you can care for it easily. You can do most cleaning with items found around your
home. Cleaning your cooktop whenever spills or soiling occurs will help to keep it looking and working like new.
Cleaning chart
Before cleaning, always make sure all controls are off and the cooktop is cool. Refer to instructions on
all cleaning products before using them to clean your cooktop.
PART
CLEANING METHOD
SPECIAL INSTRUCTIONS
Soap and water
Dishwasher
Control Knobs
• DO NOT use steel wool or
abrasive cleaners.
• Pull knobs straight away from
control panel.
•
•
• Wash, rinse and dry with soft
cloth.
Soap and water
Control Panel
• Wash, rinse and dry with soft
cloth.
•
• Apply spray cleaner to paper
towel; do not spray directly on
panel.
Spray glass cleaner
•
Cooktop Surface
Tempered Glass, Porcelain
and Stainless Steel
Soap and water
Mild liquid cleaner
Spray glass cleaner
• DO NOT use abrasive or harsh
cleaners like chlorine bleach,
ammonia or oven cleaners.
• Wash, rinse and dry with soft
cloth.
•
•
•
•
Non-abrasive plastic scrubbing pad • Gently clean around the model
•
and serial plate, too much
scrubbing could remove the
numbers.
NOTE: To avoid product damage,
do not remove thecooktop.
Ceramic Glass
Soap and water
• See “Ceramic Glass Surface”
earlier in this section for cleaning
instructions.
•
•
* When the cooktop is cool, remove all spills and clean. Food spills containing acids, such as vinegar and tomato,
may affect the finish.
16
Caring for Your Cooktop
Cleaning chart (cont.)
PART
CLEANING METHOD
SPECIAL INSTRUCTIONS
Surface burner grates and caps*
Light to moderate soil
• Clean as soon as they become
dirty.
Soap and water
Non-abrasive plastic scrubbing pad
•
•
•
• Wash, rinse and dry well.
Dishwasher (grates only)
•
Heavy burned on soils
Non-abrasive plastic scrubbing pad • Repeat steps of cleaning process
•
•
•
Mild abrasive powdered cleanser
and water
(with items at left) as needed,
until soil is completely removed.
• Rinse thoroughly and dry.
NOTE: Do not reassemble caps
on burners while wet. Do not
wash caps in dishwasher.
•
Surface burners
See “Sealed surface burners and
cooktop” in the “Caring for your
cooktop” section.
•
Stainless steel surfaces (some models)
Cleaning Stainless Steel Surfaces
• If commercial cleaners are used, follow label
directions. If product contains chlorine
(bleach), rinse thoroughly and dry with a soft,
lint-free cloth. Chlorine is a corrosive sub-
stance.
• Do not use steel wool or soap-filled scouring pads
• Rub in the direction of the grain line to avoid
marring surface
• Always wipe dry to avoid water marks
CLEANING AGENT
HOW TO USE
• Wipe with damp cloth or sponge, then rinse
with clean water and wipe dry.
Routine cleaning
and fingerprints
• Liquid detergent and water; all-
purpose cleaner
Stubborn stains and
baked-on residue
• Rub in the direction of the grain lines with a
damp cloth or sponge and cleaner. Rinse
thoroughly. Repeat if necessary.
• Mild-abrasive cleanser or stainless
steel cleaners
Hard water spots
• Vinegar
• Swab or wipe with cloth. Rinse with water and
dry.
17
Caring for Your Cooktop
Sealed surface burners and cooktop
Cleaning the surface burners
• You should routinely remove and clean the burn- Cast-iron
burner cap
er caps. Always clean the burner caps after a
spillover. Keeping the burner caps clean prevents
improper ignition and an uneven flame.
• For the proper flow of gas and ignition of the
burner, DO NOT ALLOW SPILLS, FOOD,
CLEANING AGENTS, OR ANY OTHER MATERI-
AL TO ENTER THE GAS TUBE OPENING.
• Gas must flow freely through the gas tube
opening for the burner to light properly. You must
keep this area free of any soil and protect it from
boilovers or spillovers. ALWAYS keep the burner
cap in place whenever a surface burner is in use.
Alignment pins
• Let the cooktop cool before cleaning.
Ignitor
• Do not use oven cleaners, bleach, or rust
removers.
• Do not obstruct the flow of combustion and
ventilation air.
• If the knobs are removed while cleaning, be care-
ful not to spill liquids through the holes in the
control area.
• Be careful not to allow moisture to collect in the
control area. Moisture can cause the ignitor
switches to fail.
Burner
base
Gas tube
opening
• Occasionally check the burner flames for proper
size and shape as
shown. A good flame
is blue in color. If the
flames are uneven, you
may need to clean the
burners.
18
Caring for Your Cooktop
Sealed surface burners and cooktop (cont.)
To clean the burners:
1. Pull the burner caps straight up from the
5. After cleaning the gas tube opening and ports,
replace the burner
burner base.
caps. To replace the
burner caps, make
sure the alignment
pins on the burner
base are properly
aligned with the cap.
2. Clean the burner caps with warm, soapy water and
a sponge. You can also clean the caps with
a mildly abrasive plastic scrubbing pad and pow-
dered cleanser. Do not clean the burner caps in a
dishwasher or self-cleaning oven.
3. If the gas tube opening has become soiled or
clogged, use a cotton swab or a soft cloth to clean
the area.
4. If the ports are clogged, clean them with a
straight pin. Do not
enlarge or distort the
port. Do not use a
6. Turn on the burner to see if it will light. If the
burner does not light after you have cleaned it,
contact a KitchenAid designated service
technician. Do not service the sealed burner
yourself.
wooden toothpick.
If the burner needs to
be adjusted, call a
qualified technician for
service.
19
Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve your problem without outside help. If the suggestions do not work,
see “Requesting Assistance or Service” on page 21 (In the U.S.A.), or on page 22 (in Canada).
Solution
Problem
Problem Cause
• Wire the cooktop into a live circuit
with proper voltage. (See installation
instructions.)
Nothing will operate.
• The cooktop is not wired into a live
circuit with proper voltage.
• The cooktop is not properly connect-
ed to the gas supply.
• Contact a KitchenAid designated
service technician to reconnect the
cooktop to the gas supply.
• A household fuse has blown or a cir-
cuit breaker has tripped.
• Replace household fuse or reset
circuit breaker.
• A control knob is not set correctly.
• Push in the control knobs before
turning them.
• Replace household fuse or reset
circuit breaker.
• A household fuse has blown or a
circuit breaker has tripped.
The burner fails to light.
• Let it dry.
• The burner is wet from being
washed.
• Clean them with a straight pin.
(See page 19.)
• The burner ports may be clogged.
• The burner ports may be clogged.
• Clean them with a straight pin.
(See page 19.)
The burner flames are
uneven.
• Clean as directed on page 16.
The burner flames lift off
the ports, are yellow, or
are noisy when turned
off.
• The burner needs cleaning.
• Contact a KitchenAid designated
service technician to check the
air/gas mixture or see Installation
Instructions.
• The air/gas mixture is incorrect.
• Level the cooktop.
Cooking results are not
what you expected.
• The cooktop is not level.
• Refer to a reliable cookbook for
recommended pan type and size.
• The pan used is not the correct type
or size.
• Pan should be the same size or
slightly larger than surface cooking
are being used.
• The flame size does not fit the cook-
ware being used.
• Remove any obstructions around
knobs or burners.
• The flow of combustion and/or venti-
lation air to the cooktop is blocked.
20
Requesting Assistance or Service
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the
cost of a service call. If you still need help, follow these instructions.
If you need assistance or service in the U.S.A.:
Call the KitchenAid Consumer
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance
(Spanish speaking, hearing impaired,
limited vision, etc.).
Assistance Center toll
free: 1-800-422-1230.
Our consultants are
available to assist you.
When calling:
• Referrals to local dealers, service
Please know the purchase date, and the complete
model and serial number of your appliance (see the
“A Note to You” section). This information will help
us to better respond to your request.
companies, and repair parts distributors.
KitchenAid designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service
company in your area, you can also look in your
telephone directory Yellow Pages.
Our consultants provide assistance with:
• Features and specifications on our full line of
appliances.
• Installation information.
If you need replacement parts
If you need to order replacement parts, we recom-
mend that you only use factory specified parts.
These parts will fit right and work right, because
they are made with the same precision used to
build every new KITCHENAID® appliance.
To locate factory specified replacement parts in your
area, call our Consumer Assistance Center telephone
number or your nearest KitchenAid designated
service center.
For further assistance
Please include a daytime phone number in your
correspondence.
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
21
Requesting Assistance or Service
If you need assistance or service in Canada:
Call the KitchenAid Consumer
• Accessory and repair parts sales.
Assistance Center toll free:
• Specialized customer assistance
(French speaking, hearing impaired,
limited vision, etc.).
• Referrals to local dealers, service
companies, and repair parts distributors.
8:30 a.m. - 6 p.m. (EST) at
1-800-461-5681. Our
consultants are available to
assist you.
When calling:
KitchenAid designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
To locate the KitchenAid designated service
company in your area, you can also look in your
telephone directory Yellow Pages.
Please know the purchase date, and the complete
model and serial number of your appliance (see the
“A Note to You” section). This information will help us
to better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line of
appliances.
If you need service:
Contact Inglis Limited Appliance Service from anywhere in Canada at 1-800-807-6777.
If you need replacement parts
If you need to order replacement parts, we recom-
mend that you only use factory specified parts.
These parts will fit right and work right, because
they are made with the same precision used to
build every new KITCHENAID® appliance.
To locate factory specified replacement parts in your
area, call our Consumer Assistance Center telephone
number or your nearest KitchenAid designated
service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
Please include a daytime phone number in your
correspondence.
Consumer Relations Department
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N3A7
22
®
Gas Cooktop
Warranty
LENGTH OF
WARRANTY:
KITCHENAID
WILL PAY FOR:
KITCHENAID
WILL NOT PAY FOR:
ONE-YEAR FULL
WARRANTY
FROM DATE OF
PURCHASE.
Replacement parts
and repair labor costs
to correct defects in
materials or workman-
ship. Service must be
provided by a KitchenAid
designated service
company.
A. Service calls to:
1. Correct the installation of the
cooktop.
cooktop.
2. Instruct you how to use the
3. Replace house fuses or correct house wiring.
4. Correct house plumbing.
B. Repairs when cooktop is used in other than normal home
use.
C. Damage resulting from accident, alteration, misuse,
SECOND-
Replacement parts for
any gas burner
to correct defects in
materials or workman-
ship.
abuse, fire, flood, acts of God, improper installation, or
THROUGH FIFTH-
YEAR LIMITED
WARRANTY
FROM DATE OF
PURCHASE.
or
installation not in accordance with local electrical
plumbing codes.
D. Any labor costs during the limited warranties.
E. Replacement parts or repair labor costs for units operated
outside the United States and Canada.
F. Pickup and delivery. This product is designed to be
repaired in the home.
G.
Repairs to parts or systems resulting from unauthorized
modifications made to the appliance.
H. In Canada, travel or transportation expenses for
customers who reside in remote areas.
8/99
KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so this exclusion or limitation may not apply to you. This warranty gives specific legal
rights and you may also have other rights which vary from state to state or province to province.
Outside the United States and Canada, a different warranty may apply. For details, please contact your
authorized KitchenAid dealer.
If you need assistance or service, first see the "Troubleshooting" section in this book. After checking "Trouble-
shooting," additional help can be found by checking the "Requesting Assistance or Service" section. In the U.S.A.,
call our Consumer Assistance Center at 1-800-422-1230. In Canada, call KitchenAid Canada at one of the telephone
numbers listed in the "Requesting Assistance or Service" section.
3193071
® Registered Trademark of KitchenAid, U.S.A.
KitchenAid Canada licensee in Canada
10/99
Printed in U.S.A.
© 1999 All rights reserved.
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