Intel® Server Board SE7320VP2
User Guide
Order Number: C71354-002
Preface
About this Manual
Thank you for purchasing and using the Intel® Server Board SE7320VP2.
This manual is written for system technicians who are responsible for troubleshooting, upgrading,
and reparing this server board. This document provides a brief overview of the features of the
board/chassis, a list of accessories or other components you may need, troubleshooting information,
and instructions on how to add and replace components on the Intel Server Board SE7320VP2. For
the latest version of this manual, refer to
Manual Organization
Chapter 1 provides a brief overview of the Server Board SE7320VP2. In this chapter, you will find
a list of the server board features, photos of the product, and product diagrams to help you identify
components and their locations.
Chapter 2 provides instructions on adding and replacing components. Use this chapter for step-by-
step instructions and diagrams for installing or replacing components such as the memory,
processor, control panel board, and the battery, among other components.
Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be
required to update the system. This includes how to navigate through the BIOS Setup screens, how
to perform a BIOS update, and how to reset the password or CMOS. Information about the specific
BIOS settings and screens is available in the Technical Product Specification. See “Additional
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages
and POST code messages. You will also find suggestions for performing troubleshooting activities
to identify the source of a problem.
Product Accessories
This server board is compatible with the following Intel® Server Chassis:
ƒ
ƒ
Intel® Server Chassis SR2400
Intel® Server Platform SR1435VP2
You may need or want to purchase one or more of the following accessory items for your server:
Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive, RAID
controller, operating system.
For information about which accessories, memory, processors, and third-party hardware have been
tested and can be used with your board, and for ordering information for Intel products, see
Intel® Server Board SE7320VP2 User Guide
iii
Preface
Additional Information and Software
If you need more information about this product or information about the accessories that can be
used with this server board, use the following resources. These files are available at
Unless otherwise indicated in the table below, once on this Web page, type the document or
software name in the search field at the left side of the screen and select the option to search “This
Product.”
For this information or software
Use this search criteria or look at this document
Search for “Technical Product Specification”
For in-depth technical information
about this product, including BIOS
settings and chipset information
If you just received this product and See the Intel® Server Board SE7320VP2 Quick Start User’s Guide in the
need to install it
product box
For virtual system tours and
interactive repair information
Use the link to the SMaRT Tool under “Other Resources” at the right side of
the screen at
Search for “Spares and Configuration Guide”
Accessories or other Intel server
products
Hardware (peripheral boards,
adapter cards) and operating
systems that have been tested with
this product
Search for “Tested Hardware and Operating System List”
Chassis that have been tested with Search for “Reference Chassis List”
this product
Processors that have been tested
with this product
Search for “Supported Processors”
Search for “Supported Memory”
DIMMs that have been tested with
this product
To make sure your system falls
within the allowed power budget
For software to manage your Intel®
server
For drivers
Search for “Driver” (for an extensive list of drivers available)
Search for “Operating System Driver” (for operating system drivers)
For firmware and BIOS updates
For diagnostics test software
Search for “Firmware Update”
Search for “Diagnostics”
iv
Preface
Safety Information
WARNING
Before working with your server product, whether you are using this guide or any other
resource as a reference, pay close attention to the safety instructions. You must adhere to the
assembly instructions in this guide to ensure and maintain compliance with existing product
certifications and approvals. Use only the described, regulated components specified in this
guide. Use of other products / components will void the UL listing and other regulatory
approvals of the product and will most likely result in noncompliance with product
regulations in the region(s) in which the product is sold.
Emissions Disclaimer
To ensure EMC compliance with your local regional rules and regulations, the final configuration
of your end system product may require additional EMC compliance testing. For more information
please contact your local Intel Representative.
compliance information. This is an FCC Class A device. Integration of it into a Class B chassis
does not result in a Class B device.
Intended Uses
This product was evaluated as Information Technology Equipment (ITE), which may be installed in
offices, schools, computer rooms, and similar commercial type locations. The suitability of this
product for other product categories and environments (such as: medical, industrial,
telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE
application, may require further evaluation
EMC Testing
Before computer integration, make sure that the chassis, power supply, and other modules have
passed EMC testing using a server board with a microprocessor from the same family (or higher)
and operating at the same (or higher) speed as the microprocessor used on this server board.
v
Preface
Warnings
System power on/off: The power button DOES NOT turn off the system
AC power. To remove power from system, you must unplug the AC power
cord from the wall outlet. Make sure the AC power cord is unplugged before
you open the chassis, add, or remove any components.
Hazardous conditions, devices and cables: Hazardous electrical
conditions may be present on power, telephone, and communication cables.
Turn off the server and disconnect the power cord, telecommunications
systems, networks, and modems attached to the server before opening it.
Otherwise, personal injury or equipment damage can result.
Electrostatic discharge (ESD) and ESD protection: ESD can
damage disk drives, boards, and other parts. We recommend that you
perform all procedures in this chapter only at an ESD workstation. If one is
not available, provide some ESD protection by wearing an antistatic wrist
strap attached to chassis ground any unpainted metal surface on your
server when handling parts.
ESD and handling boards: Always handle boards carefully. They can
be extremely sensitive to ESD. Hold boards only by their edges. After
removing a board from its protective wrapper or from the server, place the
board component side up on a grounded, static free surface. Use a
conductive foam pad if available but not the board wrapper. Do not slide
board over any surface.
Installing or removing jumpers: A jumper is a small plastic encased
conductor that slips over two jumper pins. Some jumpers have a small tab on
top that you can grip with your fingertips or with a pair of fine needle nosed
pliers. If your jumpers do not have such a tab, take care when using needle
nosed pliers to remove or install a jumper; grip the narrow sides of the
jumper with the pliers, never the wide sides. Gripping the wide sides can
damage the contacts inside the jumper, causing intermittent problems with
the function controlled by that jumper. Take care to grip with, but not
squeeze, the pliers or other tool you use to remove a jumper, or you may
bend or break the pins on the board.
vi
Preface
Safety Cautions
Read all caution and safety statements in this document before performing any of the instructions.
See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at
SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the
system, follow these steps:
1. Turn off all peripheral devices connected to the system.
2. Turn off the system by pressing the power button.
3. Unplug all AC power cords from the system or from wall outlets.
4. Label and disconnect all cables connected to I/O connectors or ports on the back of
the system.
5. Provide some electrostatic discharge (ESD) protection by wearing an antistatic wrist
strap attached to chassis ground of the system—any unpainted metal surface—
when handling components.
6. Do not operate the system with the chassis covers removed.
A microprocessor and heat sink may be hot if the system has been running. Also, there may
be sharp pins and edges on some board and chassis parts. Contact should be made with
care. Consider wearing protective gloves.
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine
der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-
Serverplatinen und -Servergehäusen auf der Ressourcen-CD oder unter
SICHERHEISMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an
das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten:
1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus.
2. Schalten Sie das System mit dem Hauptschalter aus.
3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose.
4. Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von
den I/O Anschlüssen oder Ports ab.
5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen
(ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu
vermeiden.
6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein.
Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb
ist. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten
aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie
sollten Schutzhandschuhe tragen.
vii
Preface
重要安全指导
在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。参见 Resource
Server Boards and Server Chassis Safety Information（《Intel
服务器主板与服务器机箱安全信息》）。
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document
avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety
Information sur le CD Resource CD ou bien rendez-vous sur le site
CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à l’intérieur du
système, suivez les consignes suivantes:
1. Mettez hors tension tous les périphériques connectés au système.
2. Mettez le système hors tension en mettant l’interrupteur général en position OFF
(bouton-poussoir).
3. Débranchez tous les cordons d’alimentation c.a. du système et des prises murales.
4. Identifiez et débranchez tous les câbles reliés aux connecteurs d’E-S ou aux accès
derrière le système.
5. Pour prévenir les décharges électrostatiques lorsque vous touchez aux
composants, portez une bande antistatique pour poignet et reliez-la à la masse du
système (toute surface métallique non peinte du boîtier).
6. Ne faites pas fonctionner le système tandis que le boîtier est ouvert.
Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été
sous tension. Faites également attention aux broches aiguës des cartes et aux bords
tranchants du capot. Nous vous recommandons l'usage de gants de protection.
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Preface
Instrucciones de seguridad importantes
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en
INSTRUCCIONES DE SEGURIDAD: Cuando extraiga la tapa del chasis para acceder al
interior del sistema, siga las siguientes instrucciones:
1. Apague todos los dispositivos periféricos conectados al sistema.
2. Apague el sistema presionando el interruptor encendido/apagado.
3. Desconecte todos los cables de alimentación CA del sistema o de las tomas de
corriente alterna.
4. Identifique y desconecte todos los cables enchufados a los conectores E/S o a los
puertos situados en la parte posterior del sistema.
5. Cuando manipule los componentes, es importante protegerse contra la descarga
electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada
a la toma de tierra del chasis — o a cualquier tipo de superficie de metal sin pintar.
6. No ponga en marcha el sistema si se han extraído las tapas del chasis.
Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor
pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el
tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el
uso de guantes protectores.
AVVERTENZA: Italiano
PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere
all’interno del sistema, seguire i seguenti passi:
1. Spegnere tutti i dispositivi periferici collegati al sistema.
2. Spegnere il sistema, usando il pulsante spento/acceso dell’interruttore del sistema.
3. Togliere tutte le spine dei cavi del sistema dalle prese elettriche.
4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese
installate sul retro del sistema.
5. Qualora si tocchino i componenti, proteggersi dallo scarico elettrostatico (SES),
portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio
del sistema – qualsiasi superficie non dipinta – .
6. Non far operare il sistema quando il telaio è senza le coperture.
Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore
potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti
taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione.
ix
Preface
x
Contents
Contents
1 Server Board Features................................................................................. 15
Connector and Header Locations .........................................................................................17
Configuration Jumpers..........................................................................................................18
Back Panel Connectors.........................................................................................................21
Hardware Requirements .......................................................................................................22
Processor.....................................................................................................................22
Memory .......................................................................................................................22
Optional Hardware ................................................................................................................24
Storage Devices...........................................................................................................24
Before You Begin..................................................................................................................25
Tools and Supplies Needed..................................................................................................25
Installing and Removing Memory..........................................................................................25
Installing DIMMs...........................................................................................................25
Removing DIMMs.........................................................................................................27
Installing or Replacing the Processor....................................................................................28
Installing the Processor................................................................................................28
Removing a Processor.................................................................................................30
RJ45 Serial Port Configuration..............................................................................................31
Installing a PCI, PCI-X, or PCI-Express* Add-in Card ..........................................................32
Replacing the Backup Battery...............................................................................................32
3 Server Utilities .............................................................................................. 34
Using the BIOS Setup Utility .................................................................................................34
Starting Setup ..............................................................................................................34
If You Cannot Access Setup ........................................................................................34
Setup Menus................................................................................................................34
Upgrading the BIOS..............................................................................................................36
Preparing for the Upgrade............................................................................................36
Upgrading the BIOS .....................................................................................................37
Clearing the Password..........................................................................................................37
Clearing the CMOS...............................................................................................................38
4 Troubleshooting........................................................................................... 39
Resetting the System............................................................................................................39
Problems following Initial System Installation .......................................................................40
First Steps Checklist.....................................................................................................40
Hardware Diagnostic Testing................................................................................................41
Verifying Proper Operation of Key System Lights........................................................41
Confirming Loading of the Operating System ..............................................................41
Specific Problems and Corrective Actions ............................................................................42
Power Light Does Not Light..........................................................................................42
No Characters Appear on Screen ................................................................................43
xi
Contents
Characters Are Distorted or Incorrect...........................................................................43
System Cooling Fans Do Not Rotate Properly.............................................................44
Diskette Drive Activity Light Does Not Light.................................................................44
Cannot Connect to a Server.........................................................................................45
Problems with Network.................................................................................................45
System Boots when Installing PCI Card.......................................................................46
Problems with Newly Installed Application Software....................................................46
Hard Drive(s) are not Recognized................................................................................47
Bootable CD-ROM Is Not Detected..............................................................................47
LED Information ...........................................................................................................48
Product Regulatory Compliance ...........................................................................................49
Product Safety Compliance..........................................................................................49
Product EMC Compliance – Class A Compliance........................................................49
Certifications / Registrations / Declarations..................................................................50
Product Regulatory Compliance Markings...................................................................50
Electromagnetic Compatibility Notices..................................................................................51
FCC (USA) ...................................................................................................................51
Industry Canada (ICES-003)........................................................................................52
Europe (CE Declaration of Conformity)........................................................................52
Taiwan Declaration of Conformity (BSMI)....................................................................52
Korean Compliance (RRL) ...........................................................................................52
Getting Help....................................................................................................... 53
Intel® Server Issue Report Form....................................................................... 55
Figures
Figure 1. Intel Server Board SE7320VP2................................................................................15
Figure 2. Server Board Connector and Header Locations.........................................................17
Figure 3. Recovery Jumper Location.........................................................................................18
Figure 4. Serial Port Configuration Jumper Location.................................................................19
Figure 5. BIOS Select Jumper Location.....................................................................................20
Figure 6. Back Panel Connectors ..............................................................................................21
Figure 7. Installing Memory........................................................................................................26
Figure 8. Opening Socket Lever ................................................................................................28
Figure 9. Inserting Processor.....................................................................................................29
Figure 10. Closing Socket Lever................................................................................................29
Figure 11. Installing Heat Sink...................................................................................................30
Figure 12. Changing the Serial Port Configuration ....................................................................31
Figure 13. Replacing the Backup Battery ..................................................................................33
Figure 14. Password Recovery Jumper.....................................................................................37
Figure 15. CMOS Recovery Jumper..........................................................................................38
xii
Contents
Tables
Server Board Features ..................................................................................16
BIOS Select Jumper [J1A4]...........................................................................20
NIC LEDs.......................................................................................................21
Processor Support.........................................................................................22
Memory Capacity Support.............................................................................23
Keyboard Commands....................................................................................35
Keyboard Commands....................................................................................48
Product Certification Markings.......................................................................50
xiii
Contents
xiv
1 Server Board Features
This chapter briefly describes the main features of Intel® Server Board SE7320VP2. This chapter
provides a photograph of the product, a list of the server board features, and diagrams showing the
location of important components and connections on the server board.
The Server Board SE7320VP2 is shown in the following picture.
Figure 1. Intel® Server Board SE7320VP2
Intel® Server Board SE7320VP2 User Guide
15
Server Board Features
Table 1 summarizes the major features of the server board.
Table 1.
Feature
Server Board Features
Description
Processors
Support for up to two Intel® Xeon™ processors with an 800 MT/s MHz front side
bus and frequencies starting at 2.8 GHz.
Memory
Chipset
Six DIMM slots supporting DDR266MHz or DDR333MHz memory
Memory mirroring and memory sparing options
Intel® E7320 chipset, including:
ƒ Intel E7320 MCH
ƒ Intel 6300ESB ICH
I/O Control
External connections:
ƒ Stacked PS/2 ports for keyboard and mouse
ƒ RJ45 Serial B port
ƒ Two RJ45 NIC connectors for 10/100/1000 Mb connections
ƒ Two USB 2.0 ports
ƒ One USB port header, which supports two USB ports
ƒ One DH10 Serial A header
ƒ Two SATA-100 connectors with integrated RAID 0/1 support
ƒ One ATA100 connector
ƒ SSI-compliant and custom front panel headers
ƒ SSI-compliant 24-pin main power connector, supporting the ATX-12V
standard on the first 20 pins.
ƒ
ƒ
One low-profile riser connector that supports a riser card with a PCI or PCI-X
slot that is capable of speeds up to 66 MHz.
Add-in PCI, PCI-X, PCI-
Express* Cards (riser(s)
required)
One full-height riser connector, utilizing Intel® Adaptive Slot technology. This
connector supports a riser card with PCI, PCI-X, and/or PCI-Express* slots.
Video
On-board ATI* RAGE XL video controller with 8MB SDRAM
Ultra ATA/100 support:
Hard Drive
ƒ
Two IDE channels that support either one or two drives
SATA support
ƒ
ƒ
Two SATA ports
RAID level 0/1 support
LAN
Two 10/100/1000 NICs
Fans
Four SSI-compliant 3-pin fan connectors
ƒ
ƒ
Two processor fan connectors
Two PCI fan connectors
One 20-pin fan connector to provide power and management of system fans in
the Intel® Server Chassis SR2400 and in the Intel® Server Platform
SR1435VP2
ƒ
ƒ
On-board Essentials server management
Support for Intel® Server Management 8
Server Management
16
Server Board Features
Connector and Header Locations
A
B C
D
E
CC
BB
F
AA
G
H
Z
Y
X
W
V
U
T
S R
Q
P
N
L
J
I
O
M
K
TP00941
A
B
Serial Port A header
Battery
K
L
Processor 2 fan header
+12V processor power
U
V
Configuration jumpers
SATA 1 connector
connector
C Full-height PCI slot
D Low-profile PCI slot
M
N
O
P
Fan board connector
W
Z
Y
Z
SATA 0 connector
Floppy connector
PCI fan connecors (two)
IDE connector
Power supply connector
OEM RMC connector
Front panel USB header
E
F
Back panel I/O ports
Serial port selection jumper
G DIMM sockets
Q
100-pin Floppy / Front Panel /
AA IDE power connector
ATA connector
H Processor 1 fan header
R
S
T
Main power connector
50-pin front panel connector
34-pin front panel connector
BB BIOS Select jumper
CC Chassis intrusion header
I
Processor 1 socket
Processor 2 socket
J
Figure 2. Server Board Connector and Header Locations
17
Server Board Features
Configuration Jumpers
Recovery Jumpers
J1H2, J1H3, J1H5
J1H2 Pass Clr
3
2
Protect
Erase
J1H3 Rcvr Boot
Recovery Boot
2
Normal Boot
3
J1H5 CMOS Clr
3
2
BMC Control
Force Erase
TP00942
Figure 3. Recovery Jumper Location
Table 2.
Recovery Jumper [J1H2, J1H3, J1H5]
Pins What happens at system reset…
Jumper Name
J1H2: Password
Clear
1-2
If these pins are jumpered, administrator and user passwords will be cleared on the
next reset. These pins should not be jumpered for normal operation.
2-3
1-2
These pins should be jumpered for normal system operation.
J1H3: Recovery
Boot
If these pins are jumpered, the system will attempt to recover the BIOS by loading the
BIOS code into the flash device from a floppy disk. his jumper is typically used when
the BIOS has become corrupted. These pins should not be jumpered for normal
operation.
2-3
1-2
These pins should be jumpered for normal system operation.
J1H5: CMOS
Clear
If these pins are jumpered, the CMOS settings will be cleared on the next reset.
These pins should not be jumpered for normal operation.
2-3
These pins should be jumpered for normal system operation.
18
Server Board Features
Serial Port Configuration Jumper
J8A3
3
4
1-3: DCD to DTR (Default)
2-4: DSR to DTR
2
TP00944
Figure 4. Serial Port Configuration Jumper Location
Table 3.
Serial Port Configuration Jumper [J8A3]
Pins What happens at system reset…
1-3
2-4
Serial port is configured for DCD to DTR (default)
Serial port is configured for DSR to DTR.
19
Server Board Features
BIOS Select Jumper
J1A4 BIOS Select
1-2: Normal
Operation (Default)
3
3
2-3: Force to
Lower Bank
TP00949
Figure 5. BIOS Select Jumper Location
Table 4.
BIOS Select Jumper [J1A4]
Pins What happens at system reset…
1-2
2-3
System is configured for normal operation
Force BIOS to lower bank
20
Server Board Features
Back Panel Connectors
A
B
C
D
E
F
G
H
TP00943
A
B
Mouse
Keyboard
E
F
NIC2 (1 Gb)
Video
C Serial Port B
D NIC1 (1 Gb)
G
H
USB1
USB2
Figure 6. Back Panel Connectors
The NIC LEDs at the right and left of each NIC provide the following information.
Table 5.
NIC LEDs
LED Color
LED State
Description
Off
No network connection
Left LED
Solid Amber
Blinking Amber
Off
Network connection in place
Transmit/receive activity
10 Mbps connection (if left LED is on or blinking)
100 Mbps connection
Right LED
Solid Amber
Solid Green
1000 Mbps connection
21
Server Board Features
Hardware Requirements
To avoid integration difficulties and possible board damage, your system must meet the
requirements outlined below. For a list of qualified components, see the links under “Additional
Processor
One or two Intel® Xeon™ processors with an 800MHz front side bus and a minimum of 2.8 GHz
frequency must be installed. The following table outlines the supported processors. For a complete
Table 6.
Processor Support
Processor Family
Intel® Xeon™
Intel® Xeon™
Intel® Xeon™
Intel® Xeon™
Intel® Xeon™
FSB Frequency
800 MHz
Frequency
2.8 GHz
3.0 GHz
3.2 GHz
3.4 GHz
3.6 GHz
800 MHz
800 MHz
800 MHz
800 MHz
Memory
The Server Board SE7320VP2 provides six DIMM sockets across two channels, Channel A and
Channel B. Channel A consists of DIMM sockets 1A, 2A, and 3A. Channel B consists of DIMM
sockets 1B, 2B, and 3B.
If six DIMMs are installed, the following maximum capacitites are possible:
ƒ
ƒ
ƒ
For DDR266 DIMMS: Maxixmum capacity of 24GB
For DDR333 DIMMS: Maximum capacity of 16 GB
A minimum of one 256MB DIMM is required in DIMM socket 1A. This uses single-channel
interleave. However, for dual-channel interleave, providing optimum performance, a minimum
of two DIMMs should be installed in DIMM sockets 1A and 1B. Except for the option of
installing a single DIMM in socket 1A, DIMMs must be installed in pairs and populated as
follows:
ƒ
ƒ
DIMM1A and DIMM 1B: Populate these two sockets together first
DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if
four DIMMs are to be used.
ƒ
DIMM 3A and DIMM 3B: Populate these sockets after DIMM 1A, DIMM 1B, DIMM 2A, and
DIMM 2B have been populated.
22
Server Board Features
DIMMs must meet the following requirements:
ƒ
ƒ
ƒ
Use only DDR266 or DDR33, registered DDR DIMM modules
Use only DIMMs that comply with the DDR specifications.
DDR266 and DDR333 memory can be mixed on the server board, but when mixing DIMM
types, DDR333 memory will be treated as DDR266.
ƒ
ƒ
ƒ
Use only DIMMs with DIMM organization of x72 ECC
Use only 184-pin DIMMs
Use only DIMMs with the capacities outlined in the following table
Table 7.
Memory Capacity Support
DIMM Type
256MB
256MB
512MB
512MB
1GB
512MB
1GB
1GB
2GB
2GB
4GB
X8, single row
X8, double row
X4, single row
X4, stacked, double row
512MB
1GB
1GB
2GB
In determining your memory requirements, the need for memory sparing or memory mirroring must
be considered. For a complete list of supported memory DIMMs, see the links under “Additional
Memory Sparing and Mirroring
The Intel® E7320 chipset supports memory mirroring and memory on-line sparing. Both memory
mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails.
With memory mirroring the system maintains two copies of all data in the memory subsystem. If a
DIMM fails, the data is not lost because the second copy of the data is available from the mirrored
DIMM in the opposite channel. The system will not fail due to memory error unless both the
primary and the mirrored copy of the data become corrupt at the same time.
In a mirrored system, the maximum usable memory space is one-half of the installed memory, with
a minimum of four DIMMs installed.
One method for memory mirroring is available, with four identical DIMMs are used in DIMM
sockets 1A, 1B, 2A, and 2B.
ƒ
ƒ
If the DIMM in socket 1A fails, the DIMM in socket 2B takes over.
If the DIMM in socket 1B fails, the DIMM in socket 2A takes over.
23
Server Board Features
For memory on-line sparing, one DIMM per channel is used as the memory spare. The spare
DIMM is not available for use, but is kept in reserve. If a DIMM begins to fail, the content of the
failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied to the
spare DIMM, the primary DIMM is removed from service and the spare DIMM takes its place.
When memory on-line sparing is used, the spare DIMMs must be equal to or larger than the largest
in-service DIMM in that channel.
✏
NOTE
Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time.
Refer to the Intel® Server Board SE7320VP2 Technical Product Specification for additional
information regarding the memory sub-system.
Power Supply
A minimum of 450 Watts is required. Your supply must provide a minimum of 1.2 A of 5 V
standby current or the board will not boot. Use the power budget tool to determine the minimum
power supply for your system, based on all installed components. For a link to the power budget
Optional Hardware
Storage Devices
The Server Board SE7320VP2 provides two SATA connections and two ATA (IDE/ATAPI)
controllers. The two SATA connectors are on the powersupply side of the board marked “SATA 0”
and “SATA 1”. Each ATA connection supports one or two ATA/100 devices. IDE devices can be
connected to the standard ATA connector, next to the floppy connector, or to the 100-pin cable
connector.
A floppy drive connection is available through the standard floppy connector or through the 100-
pin front panel connector if you have installed the optional hot-swap backplane.
Drive power is supplied from the chassis power supply for conventional cable-attached drives.
Power is available from the IDE power header near the cutout in the center on the power supply
side of the board for ATA-compliant IDE flash drives (mini IDE, iDiskOnChip*, and others). For
multiple slimline devices a Y-cable for power can be used. For direct-plug IDE flash drives, use the
AXXFLASHPWR accessory cable.
See the documentation included with your server chassis for additional drive information and drive
installation instructions.
24
2 Hardware Installations and Upgrades
Before You Begin
Before working with your server product, pay close attention to the Safety Information at the
beginning of this manual.
Tools and Supplies Needed
ƒ
ƒ
ƒ
ƒ
Phillips* (cross head) screwdriver (#1 bit and #2 bit)
Flat-head screwdriver if replacing the battery
Pen or pencil to write down BIOS settings
Antistatic wrist strap and conductive foam pad (recommended)
Installing and Removing Memory
The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A,
DIMM3B, and DIMM3A, starting from the edge of the board. DIMM3A is the socket closest to
Installing DIMMs
To install DIMMs, follow these steps:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
Intel® Server Board SE7320VP2 User Guide
25
Hardware Installations and Upgrades
4. Remove the server’s cover. See the documentation that accompanied your server chassis for
instructions on removing the server’s cover.
DIMM 2A
DIMM 3B
DIMM 3A
DIMM 2B
DIMM 1A
DIMM 1B
TP00761
Figure 7. Installing Memory
6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open
position.
7. Holding the DIMM by the edges, remove it from its anti-static package.
8. Position the DIMM above the socket. Align the two small notches in the bottom edge of the
DIMM with the keys in the socket (see inset in Figure 7).
9. Insert the bottom edge of the DIMM into the socket.
10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips
snap into place. Make sure the clips are firmly in place.
11. Replace the server’s cover and reconnect the AC power cord. See the documentation that
accompanied your server chassis for instructions on installing the server’s cover.
26
Hardware Installations and Upgrades
Removing DIMMs
To remove a DIMM, follow these steps:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove the AC power cord from the server.
4. Remove the server’s cover. See the documentation that accompanied your server chassis for
instructions on removing the server’s cover.
5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket.
6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package.
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets.
8. Replace the server’s cover and reconnect the AC power cord. See the documentation that
accompanied your server chassis for instructions on installing the server’s cover.
27
Hardware Installations and Upgrades
Installing or Replacing the Processor
CAUTIONS
Processor must be appropriate: You may damage the server board if
ESD and handling processors: Reduce the risk of electrostatic
discharge (ESD) damage to the processor by doing the following: (1) Touch
the metal chassis before touching the processor or server board. Keep part of
your body in contact with the metal chassis to dissipate the static charge
while handling the processor. (2) Avoid moving around unnecessarily.
Installing the Processor
To install a processor, follow these instructions:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server’s cover. See the documentation that accompanied your server chassis for
instructions on removing the server’s cover
TP00763
Figure 8. Opening Socket Lever
28
Hardware Installations and Upgrades
6. Align the pins of the processor with the socket, and insert the processor into the socket.
NOTE
✏
Make sure the alignment triangle mark and the alignment triangle cutout
align correctly.
A
B
A
TP00764
Figure 9. Inserting Processor
7. Lower the socket lever completely.
TP00765
Figure 10. Closing Socket Lever
29
Hardware Installations and Upgrades
Installing the Heat Sink(s)
1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution
when you unpack the heat sink so you do not damage the TIM.
2. Set the heat sink over the processor, lining up the four captive screws with the four posts
surrounding the processor.
3. Loosely screw in the captive screws on the heat sink corners in a diagonal manner (screw in
one screw, then the screw located diagonally to the first screw). Do not fully tighten one screw
before tightening another.
4. Gradually and equally tighten each captive screw until each is firmly tightened. Do not over-
tighten the screws.
TP00774
Figure 11. Installing Heat Sink
5. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.
6. Replace the server’s cover and reconnect the AC power cord. See the documentation that
accompanied your server chassis for instructions on installing the server’s cover.
Removing a Processor
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove the AC power cord from the server.
4. Remove the server’s cover. See the documentation that accompanied your server chassis for
instructions on removing the server’s cover.
5. Unplug the processor fan cable from the server board.
6. Loosen the four captive screws on the corners of the heat sink.
7. Twist the heat sink slightly to break the seal between the heat sink and the processor.
30
Hardware Installations and Upgrades
8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do
not force the heat sink from the processor. Doing so could damage the processor.
9. Lift the processor lever.
10. Remove the processor.
chassis cover.
RJ45 Serial Port Configuration
The RJ45 serial port connector can be configured to support either a DSR signal or a DCD signal.
As the server board is shipped, it is configured to support DSR signals. To change the configuration
to support DCD signals a jumper on the board must be changed. Use the following instructions to
configure your server board to support DCD signals.
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server’s cover. See the documentation that accompanied your server chassis for
instructions on removing the server’s cover.
6. Move the jumper from the default position covering pins 1 and 3 to cover pins 2 and 4.
J8A3
3
4
1-3: DCD to DTR (Default)
2-4: DSR to DTR
2
TP00944
Figure 12. Changing the Serial Port Configuration
31
Hardware Installations and Upgrades
Installing a PCI, PCI-X, or PCI-Express* Add-in Card
Add-in cards are not included with your system and must be purchased separately. This server
board requires the use of a riser bracket assembly with one or more riser connectors installed on it
in order to use a PCI, PCI-X, or PCI-Express add-in card. The riser assembly is typically included
with your server chassis. You may need to order the riser connector(s) separately, depending on the
server chassis.
See your server chassis documentation for additional requirements and for instructions on installing
an add-in card into a riser connector and then installing the assembly into the chassis.
Replacing the Backup Battery
The lithium battery on the server board powers the RTC for up to four to five years in the absence
of power. When the battery starts to weaken, it loses voltage, and the server settings stored in
CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer
service representative or dealer for a list of approved devices.
WARNING
Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the equipment
manufacturer. Discard used batteries according to manufacturer’s
instructions.
ADVARSEL!
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning
må kun ske med batteri af samme fabrikat og type. Levér det brugte
batteri tilbage til leverandøren.
ADVARSEL
Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri
som anbefalt av apparatfabrikanten. Brukt batteri returneres
apparatleverandøren.
VARNING
Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller
en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera
använt batteri enligt fabrikantens instruktion.
32
Hardware Installations and Upgrades
VAROITUS
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo
ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty
paristo valmistajan ohjeiden mukaisesti.
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server’s cover and locate the battery. See the documentation that accompanied
your server chassis for instructions on removing the server’s cover.
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic
retainer. Gently push down on the screwdriver to lift the battery.
6. Remove the battery from its socket.
TP00945
Figure 13. Replacing the Backup Battery
7. Dispose of the battery according to local ordinance.
8. Remove the new lithium battery from its package, and, being careful to observe the correct
polarity, insert it in the battery socket.
9. Close the chassis.
10. Run Setup to restore the configuration settings to the RTC.
33
3 Server Utilities
Using the BIOS Setup Utility
This section describes the BIOS Setup Utility options, which is used to change server configuration
defaults. You can run BIOS Setup with or without an operating system being present. See
will find details about specific BIOS setup screens.
Starting Setup
You can enter and start BIOS Setup under several conditions:
ƒ
ƒ
When you turn on the server, after POST completes the memory test
When you have moved the CMOS jumper on the server board to the “Clear CMOS” position
(enabled)
In the two conditions listed above, after rebooting, you will see this prompt:
Press <F2> to enter SETUP
In a third condition, when CMOS/NVRAM has been corrupted, you will see other prompts but not
the <F2> prompt:
Warning: CMOS checksum invalid
Warning: CMOS time and date not set
In this condition, the BIOS will load default values for CMOS and attempt to boot.
If You Cannot Access Setup
If you are not able to access BIOS Setup, you might need to clear the CMOS memory. For
instructions on clearing the CMOS, see “Clearing the CMOS”.
Setup Menus
Each BIOS Setup menu page contains a number of features. Except for those features that are
provided only to display automatically configured information, each feature is associated with a
value field that contains user-selectable parameters. These parameters can be changed if the user
has adequate security rights. If a value cannot be changed for any reason, the feature’s value field is
inaccessible.
Table 8 describes the keyboard commands you can use in the BIOS Setup menus.
Intel® Server Board SE7320VP2 User Guide
34
Server Utilities
Table 8.
Press
Keyboard Commands
Description
<F1>
Help - Pressing F1 on any menu invokes the general Help window.
The left and right arrow keys are used to move between the major menu pages. The keys have
no affect if a submenu or pick list is displayed.
Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or
a value field pick list. Pressing the Enter key activates the selected item.
Select Item down - The down arrow is used to select the next value in a menu item’s option list,
or a value field pick list. Pressing the Enter key activates the selected item.
F5/-
Change Value - The minus key or the F5 function key is used to change the value of the current
item to the previous value. This key scrolls through the values in the associated pick list without
displaying the full list.
F6/+
Change Value - The plus key or the F6 function key is used to change the value of the current
menu item to the next value. This key scrolls through the values in the associated pick list
without displaying the full list. On 106-key Japanese keyboards, the plus key has a different
scan code than the plus key on the other keyboard, but it has the same effect.
<Enter>
<Esc>
Execute Command - The Enter key is used to activate submenus when the selected feature is a
submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for
multi-valued features like time and date. If a pick list is displayed, the Enter key will undo the
pick list, and allow another selection in the parent menu.
Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the
pressing of the Enter key. When the ESC key is pressed while editing any field or selecting
features of a menu, the parent menu is re-entered. When the ESC key is pressed in any
submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the
exit confirmation window is displayed and the user is asked whether changes can be discarded.
<F9>
Setup Defaults - Pressing F9 causes the following to appear:
Setup Confirmation
Load default configuration now?
[Yes] [No]
If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values. If
“No” is selected and the Enter key is pressed, or if the ESC key is pressed, the user is returned
to where they were before F9 was pressed without affecting any existing field values.
<F10>
Save and Exit - Pressing F10 causes the following message to appear:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [NO]
If “Yes” is selected and the Enter key is pressed, all changes are saved and Setup is exited. If
“No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to
where they were before F10 was pressed without affecting any existing values.
35
Server Utilities
Upgrading the BIOS
The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the
upgrade file include the following:
ƒ
ƒ
ƒ
ƒ
ƒ
On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings.
On-board video BIOS and other option ROMs for devices embedded on the server board.
OEM binary area
Microcode
A means to change the BIOS Language
Preparing for the Upgrade
The steps below explain how to prepare to upgrade the BIOS, including how to record the current
BIOS settings and how to obtain the upgrade utility.
Recording the Current BIOS Settings
1. Boot the computer and press <F2> when you see the message:
Press <F2> Key if you want to run SETUP
2. Write down the current settings in the BIOS Setup program.
NOTE
✏
Do not skip step 2. You will need these settings to configure your computer
at the end of the procedure.
Obtaining the Upgrade
Download the BIOS image file to a temporary folder on your hard drive. See “Additional
NOTE
✏
Review the instructions and release notes that are provided in the readme file
distributed with the BIOS image file before attempting a BIOS upgrade. The
release notes contain critical information regarding jumper settings, specific
fixes, or other information to complete the upgrade.
36
Server Utilities
Upgrading the BIOS
Follow the instructions in the readme file that came with the BIOS upgrade. When the update
completes, remove the bootable media from which you performed the upgrade.
NOTES
✏
Do not power down the system during the BIOS update process! The system
will reset automatically when the BIOS update process is completed.
You may encounter a CMOS Checksum error or other problem after reboot. If this
happens, shut down the system and boot it again. CMOS checksum errors require
that you enter Setup, check your settings, save your settings, and exit Setup.
Clearing the Password
If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into
the “clear” position clears both passwords. The password clear jumper must be restored to its
original position before a new password(s) can be set. The password clear jumper is located on
jumper block J1H2.
1. Power down the system and disconnect the AC power.
2. Open the server chassis.
3. Move the jumper from the normal operation position, Password Clear Protect, at pins 2 and 3 to
the Password Clear Erase position, covering pins 1 and 2 as indicated in the following diagram.
Figure 14. Password Recovery Jumper
37
Server Utilities
4. Reconnect the AC power, power up the system.
5. Power down the system and disconnect the AC power.
6. Return the Password Clear jumper to the Password Clear Protect position, covering pins
2 and 3.
7. Close the server chassis.
8. Reconnect the AC power and power up the server.
Clearing the CMOS
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used
to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J1H5.
1. Power down the system and disconnect the AC power.
2. Open the server.
3. Move the jumper from the normal operation position, CMOS Clear by BMC, at pins 2 and 3 to
the CMOS Clear Force Erase position, covering pins 1 and 2 as indicated in the following
diagram.
Figure 15. CMOS Recovery Jumper
4. Reconnect the AC power, power up the system.
5. When the system begins beeping, power it down and disconnect the AC power.
6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 2 and 3.
7. Close the server chassis.
8. Reconnect the AC power and power up the system.
38
4 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the
system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller
the server firmware and files, also update any drivers used for components you have installed in
your system, such as video drivers, network drivers, and SCSI drivers.
Intel provides a package called the “Platform Confidence Test” that may help with your
If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system using one
of the methods below.
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system.
Clear system memory, restart POST, and reload the operating system.
<Ctrl+Alt+Del>
Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory, Power off/on
restarts POST, reloads the operating system, and halts power to all peripherals.
Intel® Server Board SE7320VP2 User Guide
39
Troubleshooting
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is
First Steps Checklist
‰ Is AC power available at the wall outlet?
‰ Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the
AC source.
‰ Are all cables correctly connected and secured?
‰ Are the processors fully seated in their sockets on the server board?
‰ Are all standoffs in the proper location and not touching any components, causing a potential
short?
‰ Are all add-in PCI boards fully seated in their slots on the server board?
‰ Are all jumper settings on the server board correct?
‰ Are all jumper and switch settings on add-in boards and peripheral devices correct? To check
these settings, refer to the manufacturer’s documentation that comes with them. If applicable,
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.
‰ Are all peripheral devices installed correctly?
‰ If the system has a hard disk drive, is it properly formatted or configured?
‰ Are all device drivers properly installed?
‰ Are the configuration settings made in Setup correct?
‰ Is the operating system properly loaded? Refer to the operating system documentation.
‰ Did you press the system power on/off switch on the front panel to turn the server on (power on
light should be lit)?
‰ Is the system power cord properly connected to the system and plugged into a
NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V ?
‰ Are all integrated components from the tested components lists? Check the tested memory, and
chassis lists, as well as the supported hardware and operating system list. See “Additional
40
Troubleshooting
Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and locating its
source.
CAUTION
Turn off devices before disconnecting cables: Before disconnecting any
peripheral cables from the system, turn off the system and any external
peripheral devices. Failure to do so can cause permanent damage to the
system and/or the peripheral devices.
1. Turn off the system and all external peripheral devices. Disconnect each of device from the
system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the system.
Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their
maximum ranges (see the documentation supplied with your video display monitor).
4. If the operating system normally loads from the hard disk drive, make sure there is no diskette
in drive A and no CD-ROM disk in the CD-ROM drive.
5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-ROM disk.
Verifying Proper Operation of Key System Lights
As POST determines the system configuration, it tests for the presence of each mass storage device
installed in the system. As each device is checked, its activity light should turn on briefly. Check
for the following:
‰ Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light
to take to correct the problem.
Confirming Loading of the Operating System
Once the system boots up, the operating system prompt appears on the screen. The prompt varies
41
Troubleshooting
Specific Problems and Corrective Actions
This section provides possible solutions for these specific problems:
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
Power light does not light.
No characters appear on screen.
Characters on the screen appear distorted or incorrect.
System cooling fans do not rotate.
Diskette drive activity light does not light.
Hard disk drive activity light does not light.
CD-ROM drive activity light does not light.
There are problems with application software.
The bootable CD-ROM is not detected.
Try the solutions below in the order given. If you cannot correct the problem, contact your service
representative or authorized dealer for help.
Power Light Does Not Light
Check the following:
‰ Did you press the power-on button?
‰ Is the system operating normally? If so, the power LED might be defective or the cable from
the front panel to the server board might be loose.
‰ Have you securely plugged the server AC power cord into the power supply?
‰ Will other items plugged into the same power outlet function correctly?
‰ Some ATX power supplies have a power switch on the back of the power supply, next to the
fan. If your system as one, is it turned on?
‰ Remove all add-in cares and see if the system boots. If successful, add the cards back in one at
a time with a reboot between each addition.
‰ Make sure the memory DIMMs comply with the system requirements.
‰ Make sure the memory DIMMs have been populated according to the system requirements.
‰ Remove the memory DIMMs and re-seat them.
‰ Make sure the processor(s) comply with the system requirements.
‰ Make sure the processor(s) have been populated according to the system requirements.
‰ Remove the processor(s) and re-seat them.
‰ Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs
can contact the pins on the bottom of the server board and cause a short.
42
Troubleshooting
No Characters Appear on Screen
Check the following:
‰ Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make
sure the Num Lock light is functioning.
‰ Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to
the correct system?
‰ Are the brightness and contrast controls on the video monitor properly adjusted?
‰ Is the video monitor signal cable properly installed?
‰ Does this video monitor work correctly if plugged into a different system?
‰ Is the onboard video controller enabled in the BIOS?
‰ Remove all add-in cares and see if the video returns. If successful, add the cards back in one at
a time with a reboot between each addition.
‰ Make sure the memory DIMMs comply with the system requirements.
‰ Make sure the memory DIMMs have been populated according to the system requirements.
‰ Remove the memory DIMMs and re-seat them.
‰ Make sure the processor(s) comply with the system requirements.
‰ Make sure the processor(s) have been populated according to the system requirements.
‰ Remove the processor(s) and re-seat them.
If you are using an add-in video controller board, do the following:
1. Verify that the video works using the onboard video controller.
2. Verify that the video controller board is fully seated in the server board connector.
3. Reboot the system for changes to take effect.
4. If there are still no characters on the screen after you reboot the system and POST emits a beep
code, write down the beep code you hear. This information is useful for your service
representative.
5. If you do not receive a beep code and characters do not appear, the video display monitor or
video controller may have failed. Contact your service representative or authorized dealer
for help.
Characters Are Distorted or Incorrect
Check the following:
‰ Are the brightness and contrast controls properly adjusted on the video monitor? See the
manufacturer’s documentation.
‰ Are the video monitor’s signal and power cables properly installed?
‰ Does this video monitor work correctly if plugged into a different system?
43
Troubleshooting
System Cooling Fans Do Not Rotate Properly
If the system cooling fans are not operating properly, it is an indication of possible system
component failure.
Check the following:
‰ If your system has LED lights for the fans, is one or more of these LEDs lit?
‰ Are any other front panel LEDs lit?
‰ Have any of the fan motors stopped? Use the server management subsystem to check the fan
status.
‰ Have your fans speeded up in response to an overheating situation?
‰ Have your fans speeded up in response to a fan that has failed?
‰ Are the fan power connectors properly connected to the server board?
‰ Is the cable from the front panel board connected to the both the front panel board and to the
server board?
‰ Are the power supply cables properly connected to the server board?
‰ Are there any shorted wires caused by pinched-cables or have power connector plugs been
forced into power connector sockets the wrong way?
Diskette Drive Activity Light Does Not Light
Check the following:
‰ Are the diskette drive’s power and signal cables properly installed?
‰ Are all relevant switches and jumpers on the diskette drive set correctly?
‰ Is the diskette drive properly configured?
‰ Is the diskette drive activity light always on? If so, the signal cable may be plugged in
incorrectly.
If you are using the onboard diskette controller, use the BIOS setup to make sure that “Onboard
Floppy” is set to “Enabled.” If you are using an add-in diskette controller, make sure that
“Onboard Floppy” is set to “Disabled.”
44
Troubleshooting
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light
Check the following:
‰ Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed?
‰ Are all relevant switches and jumpers on the drive set correctly?
‰ Is the drive properly configured?
Cannot Connect to a Server
‰ Make sure the network cable is securely attached to the correct connector at the system back
panel.
‰ Try a different network cable.
‰ Make sure the driver is loaded and the protocols are bound.
‰ Make sure the hub port is configured for the same duplex mode as the network controller.
‰ Make sure the correct networking software is installed.
‰ If you are directly connecting two servers (without a hub), you will need a crossover cable.
‰ Check the network controller LEDs next to the NIC connectors.
Problems with Network
The server hangs when the drivers are loaded.
‰ Certain drivers may require interrupts that are not shared with other PCI drivers. For these
drivers, it may be necessary to alter settings so that interrupts are not shared. See the
documentation that came with your PCI card(s) for information on changing interrupts.
Diagnostics pass but the connection fails.
‰ Make sure the network cable is securely attached.
‰ Make sure you specify the correct frame type in your NET.CFG file.
The controller stopped working when an add-in adapter was installed.
‰ Make sure the cable is connected to the port from the onboard network controller.
current version.
‰ Make sure the other adapter supports shared interrupts. Make sure your operating system
supports shared interrupts.
‰ Try reseating the add-in adapter.
45
Troubleshooting
The add-in adapter stopped working without apparent cause.
‰ Try reseating the adapter first; then try a different slot if necessary.
‰ The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.
‰ Run the diagnostics.
System Boots when Installing PCI Card
System Server Management features require full-time “standby” power. This means some parts of
the system have power going to them whenever the power cord is plugged in, even if you have
turned the system power off with the power button on the front panel. If you install a PCI card with
the AC power cord plugged in, a signal may be sent to the command the system to boot. Before
installing a PCI card, you should always:
‰ Turn off the server power by using the power button on the front of the system.
‰ Unplug the AC power cord(s) from the server.
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the software, not
the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.
Check the following:
‰ Make sure the system meets the minimum hardware requirements for the software. See the
software documentation.
‰ Make sure the software is properly installed and configured for the system. See the software
documentation.
‰ Use only an authorized copy. Unauthorized copies often do not work.
‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
‰ Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.
Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly sometimes
indicate equipment failure. However, they can also be caused by file corruption or changes to the
software configuration.
Check the following:
‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
‰ Check your system for a virus infection.
‰ Uninstall and reinstall the software. Make sure all necessary files are installed.
‰ If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other random component failures.
46
Troubleshooting
‰ If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again. Symptoms of voltage spikes include a flickering
video display, unexpected system reboots, and the system not responding to user commands.
NOTE
✏
Random errors in data files: If you are getting random errors in your data
files, they may be getting corrupted by voltage spikes on your power line. If
you are experiencing any of the above symptoms that might indicate voltage
spikes on the power line, you may want to install a surge suppressor between
the power outlet and the system power cord.
Devices are not Recognized under Device Manager (Windows*
Operating System)
The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard
drivers and chipset files.
Hard Drive(s) are not Recognized
Check the following:
‰ Make sure the drive is not disabled in BIOS Setup.
‰ Make sure the drive is connected correctly and that is plugged into the power supply.
tested drives.
‰ If using SCSI drives, verify that each SCSI ID number is uniqe on the SCSI bus. See your
drive documentation for details on setting the SCSI ID for your drives.
‰ If using ATA drives, verify that the master/slave settings are set correctly. See your drive
documentation for details on setting the master/slave settings.
‰ If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed
correctly.
Bootable CD-ROM Is Not Detected
Check the following:
‰ Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.
47
Troubleshooting
LED Information
The Intel® Server Board SE7320VP2 includes LEDs that can aid in troubleshooting your system. A
table of these LEDs with a description of their use is listed below.
Table 9.
LED Name
ID
Keyboard Commands
Function
Location
Color
Correction
Aid in server
identification from the
back panel
Control panel and
board rear left
corner
Blue
Press ID LED button or user
Server Management
software to turn off the LED.
System fault
Visible fault warning
Control panel and
board rear left
corner
Green or Amber
On = No Fault
Green Blink = degraded
Amber = critical error or
non-recoverable
Amber blink = non-critical
ATA drive
activity
Control panel
Control panel and
board left side
Green
Amber
Blinking = Activity. No action
required.
Memory fault
1–6
Identify failing memory
module
DIMM end rear of
board
On = Fault
POST code 1–4 Display boot 80 POST
(LSB, bit1, bit2, code
MSB)
Left rear of board
Each LED can be
Off, Green,
Amber, Red
See the POST code table in
the Intel® Server Board
SE7530VP2 Technical
Product Specification
5v Standby
Power LED
Identify 5v standby
power on state
Front left board
Control Panel
Amber
Green
On = 5v standby power on
Identify the power state
of the system
Off = Power is off (off or
S5)
On = Power on or S0)
Slow Blink = Low power
state (S1 – S3)
48
Regulatory and Compliance Information
Product Regulatory Compliance
Product Safety Compliance
The Server Board SE7320VP2-E complies with the following safety requirements:
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UL60950 – CSA 60950(USA / Canada)
EN60950 (Europe)
IEC60950 (International)
CB Certificate & Report, IEC60950 (report to include all country national deviations)
GOST R 50377-92 – Listed on one System License (Russia)
Belarus License – Listed on System License (Belarus)
CE - Low Voltage Directive 73/23/EEE (Europe)
IRAM Certification (Argentina)
Product EMC Compliance – Class A Compliance
NOTE
✏
Legally the product is required to comply with Class A emission
requirements as it is intended for a commercial type market place. Intel
targets 10db margin to Class A Limits.
The Server Board SE7320VP2 has been has been tested and verified to comply with the following
electromagnetic compatibility (EMC) regulations when installed a compatible Intel® host system.
For information on compatible host system(s) refer to Intel’s Server Builder Web site or contact
your local Intel representative.
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FCC /ICES-003 - Emissions (USA/Canada) Verification
CISPR 22 – Emissions (International)
EN55022 - Emissions (Europe)
EN55024 - Immunity (Europe)
CE – EMC Directive 89/336/EEC (Europe)
AS/NZS 3548 Emissions (Australia / New Zealand)
BSMI CNS13438 Emissions (Taiwan)
GOST R 29216-91 Emissions - Listed on one System License (Russia)
GOST R 50628-95 Immunity –Listed on one System License (Russia)
Belarus License – Listed on one System License (Belarus)
RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)
Intel® Server Board SE7320VP2 User Guide
49
Regulatory and Compliance Information
Certifications / Registrations / Declarations
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UL Certification (US/Canada)
CE Declaration of Conformity (CENELEC Europe)
FCC/ICES-003 Class A Attestation (USA/Canada)
C-Tick Declaration of Conformity (Australia)
MED Declaration of Conformity (New Zealand)
BSMI Certification (Taiwan)
GOST – Listed on one System License (Russia)
Belarus – Listed on one System License (Belarus)
RRL Certification (Korea)
Ecology Declaration (International)
Product Regulatory Compliance Markings
This product is marked with the following Product Certification Markings:
Table 10. Product Certification Markings
Regulatory Compliance Country
Marking
UL Mark
USA/Canada
CE Mark
Europe
USA
FCC Marking (Class A)
EMC Marking (Class A)
BSMI Marking (Class A)
Canada
Taiwan
CANADA ICES-003 CLASS A
CANADA NMB-003 CLASSE A
RRL MIC Mark
Korea
50
Regulatory and Compliance Information
Electromagnetic Compatibility Notices
FCC (USA)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
For questions related to the EMC performance of this product, contact:
Intel Corporation
5200 N.E. Elam Young Parkway
Hillsboro, OR 97124-6497
1-800-628-8686
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit other than the one to which the receiver is
connected.
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Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the grantee of this device could void the
user’s authority to operate the equipment. The customer is responsible for ensuring compliance of
the modified product.
Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC
Class A or B limits may be attached to this computer product. Operation with noncompliant
peripherals is likely to result in interference to radio and TV reception.
All cables used to connect to peripherals must be shielded and grounded. Operation with cables,
connected to peripherals, that are not shielded and grounded may result in interference to radio and
TV reception.
51
Regulatory and Compliance Information
Industry Canada (ICES-003)
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils
numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis
Numériques”, NMB-003 édictee par le Ministre Canadian des Communications.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,”
ICES-003 of the Canadian Department of Communications.
Europe (CE Declaration of Conformity)
This product has been tested in accordance too, and complies with the Low Voltage Directive
(73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark
to illustrate its compliance.
Taiwan Declaration of Conformity (BSMI)
The BSMI Certification Marking and EMC warning is located on the outside rear area of
the product.
Korean Compliance (RRL)
English translation of the notice above:
1. Type of Equipment (Model Name): On License and Product
2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative
3. Name of Certification Recipient: Intel Corporation
4. Date of Manufacturer: Refer to date code on product
5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product
52
Getting Help
World Wide Web
Telephone
All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card
exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at
any time without notice).
Before calling, fill out an “Intel® Server Issue Report Form.” A sample form is provided on the following
pages. However, for the fastest service, please submit your form via the Internet.
Table 11. Customer Support Telephone Numbers
In U.S. and Canada
1-800-404-2284
In Europe
UK
France
Germany 069 9509 6099
Italy
Spain
Belgium
0870 6072439
01 41 918529
Finland
Denmark
Norway
Sweden
Holland
9 693 79297
38 487077
23 1620 50
08 445 1251
020 487 4562
02 696 33276
91 377 8166
02 714 3182
In Asia-Pacific region
Australia 1800 649931
Hong Kong 852 2 844 4456
Indonesia
Malaysia
803 65 7249
1 800 80 1390
Korea
China
822 767 2595
800 820 1100 (toll-free)
8 621 33104691 (not toll-free)
New Zealand 0800 444 365
Pakistan
632 63684 15 (IDD via Philippines)
Philippines
1 800 1 651 0117
Singapore 65 6213-1311
Thailand
Vietnam
1 800 631 0003
India
0006517 2 68303634 (manual
632 6368416 (IDD via Philippines)
63 2 636 9796 (via Philippines)
63 2 636 9797 (via Philippines)
toll-free. From India, you need an Myanmar
IDD-equipped telephone)
2 2545-1640
Cambodia
Taiwan
In Japan
0120 868686 (Domestic)
81 298 47 0800 (outside country)
Intel® Server Board SE7320VP2 User Guide
53
Getting Help
In Latin America
Brazil
001-916 377 0180
Ecuador (Andimate)
Contact AT&T USA at 1 999
Mexico
Contact AT&T USA at 001 800
462 628 4240. Once connected,
dial 800 843 4481
119. Once connected, dial 800 843 4481
Ecuador (Pacifictel)
Contact AT&T USA at 1 800
225 528. Once connected, dial 800 843 4481
Guatemala Contact AT&T USA at 99 99 190. Once
connected, dial 800 843 4481
Colombia Contact AT&T USA at 01 800
911 0010. Once connected, dial
800 843 4481
Costa Rica Contact AT&T USA at 0 800 0
114 114. Once connected, dial
800 843 4481
Venezuela Contact AT&T USA at 0 800 2255 288. Once
connected, dial 800 843 4481
Argentina
Contact AT&T USA at 0-800 222 1288. Once
connected, dial 800 843 4481
001 916 377 0114
001 916 377 0114
001 916 377 0114
Panama
Contact AT&T USA at 00 800
001 0109. Once connected, dial
800 843 4481
Paraguay
Peru
Uruguay
Chile (Easter Island)
Contact AT&T U
SA at 800 800 311. Once
connected, dial 800 843 4481
Chile (Mainland and Juan) Contact AT&T
USA at 800 225 288. Once
connected, dial 800 843 4481
Miami
1 800 621 8423
For an updated support contact list, see http://www.intel.com/support/9089.htm/
54
Intel® Server Issue Report Form
NOTE
✏
An on-line / automatic submission version of this form is available at
For the fastest service, please submit your form via the Internet.
Date Submitted:
Company Name:
Contact Name:
Email Address:
Intel Server Product:
Priority (Critical, Hot, High, Low):
Brief Problem Description. Provide a brief description below. See the last page for space
to include a detailed problem description.
Board / Chassis Information
Baseboard Revision – PBA#:
Baseboard Serial Number:
CPU1 Speed/Stepping/Spec:
CPU2 Speed/Stepping/Spec:
System BIOS Version:
DIMM Configuration
DIMM1A MB:
DIMM1A Vendor / part number:
DIMM1B MB:
DIMM1B Vendor / part number:
DIMM2A MB:
HSC Firmware Version:
Chassis Model
DIMM2A Vendor / part number:
DIMM2B MB:
ˆ
ˆ
Intel Server Chassis SR2400r
DIMM2B Vendor / part number:
Intel Server Platform
SR1435VP2
DIMM3A MB
ˆ
Other (Vendor / Model):
DIMM3B Vendor / part number
Issue Report Form
Operating System Information
Operating System
Version
Service Pack
Peripheral Information
Check each box below that is used, and provide the requested information
Peripheral
Card or Peripheral Description
Driver
Revision
IRQ #
I/O Base
Address
FW Rev#
Low-profile Riser
ˆ
ˆ
ˆ
Top slot
Center slot
Bottom slot
Full-height Riser
ˆ
ˆ
Top slot
Center slot
Bottom slot
ˆ
Video
ˆ
On-Board Video
Add-in Video
ˆ
NIC
ˆ
On-Board NIC1
(10/100/1000 Mb)
On-Board NIC2
(10/100/1000 Mb)
ˆ
Hard Drive Information:
ˆ
ATA # of drives installed:
Make/Model/Firmware Revision
ˆ
SATA # of drives installed:
Make/Model/Firmware Revision
Hot-swap:
Fixed:
Management Information:
ˆ
Essentials Server Management (on-board)
Control Panel Information:
ˆ
Standard Control Panel
Complete Problem Description
In the space below, provide a complete description of the steps used to reproduce the problem or a
complete description of where the problem can be found. Please also include any details on
troubleshooting already done.
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