Gateway Computer Hardware E 9722R User Manual

E-9722R Server  
USERGUIDE  
®
Contents  
i
Contents  
ii  
www.gateway.com  
iii  
Contents  
iv  
CHAPTER1  
Checking Out Your Gateway Server  
1
   
CHAPTER 1: Checking Out Your Gateway Server  
Front  
Hard drive  
tray LEDs  
SMIL module  
Hard drives (as many as 12)  
Optical drive  
bay (optional)  
Control panel  
Control panel  
Reset button  
USB ports (2)  
ID button  
VGA port  
NIC status  
LED  
ID LED  
Power LED  
System fault LED  
Power button  
NMI button  
2
         
www.gateway.com  
Back  
PS/2 Keyboard  
PS/2 Mouse  
port  
VGA port  
NIC ports (4)  
Power supply  
port  
Server management  
port  
USB ports (2)  
Serial port  
ID LED  
AC power connector  
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CHAPTER 1: Checking Out Your Gateway Server  
Interior  
1
2
4
5
3
6
7
8
9
10  
#
1
2
3
4
Feature  
#
6
7
8
9
Feature  
System board  
Fan duct  
Front panel  
Front panel VGA connector  
SMIL module (optional)  
System fans  
SATA II/SAS backplane  
Slimline DVD/CD-RW combo drive or  
DVD-RW drive  
5
Hard drive bays  
10  
Riser card assembly  
4
   
www.gateway.com  
System board  
Connectors  
#
Feature  
#
Feature  
1
PCI-X/PCI-E expansion slot (J41)  
19  
DIMM socket group for processor 0 (J24, J125,  
J27, J28)  
2
3
PCI-E expansion slot (J35)  
20  
21  
Processor 0 (CPU0) socket  
IDE connector (J36)  
DIMM socket group for processor 1 (J33, J32,  
J31, J30)  
4
5
6
7
8
ID LED (CR10)  
22  
23  
24  
25  
26  
IPMB connector (J43)  
Dual NIC 2 and 3 connector (RJ-45) (J26)  
Dual NIC 0 and 1 connector (RJ-45) (J23)  
Server management port (RJ-45) (J21)  
VGA port (J17)  
SMIL connector (J37)  
Front panel connector (J45)  
Front panel VGA connector (J46)  
2
I C (SMBus) signal connector (J44)  
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CHAPTER 1: Checking Out Your Gateway Server  
#
Feature  
#
Feature  
9
Serial port (J12)  
27  
28  
29  
30  
Main power connector (J48)  
Internal USB port for USB floppy (J59)  
10  
11  
12  
PS/2 keyboard and mouse ports (J10)  
Rear dual USB Port (J6)  
2
Power supply I C connector (J55)  
DIMM socket group for processor 3 (J14, J15,  
J16, J18)  
System configuration jumper (J56)  
13  
14  
15  
16  
17  
Processor 3 (CPU3) socket  
Processor 1 (CPU1) socket  
Processor power connector (J1)  
Fan tach connector (J2)  
31  
32  
33  
34  
35  
Floppy connector (J40)  
Battery (B1)  
PCI-E mezzanine board connector (J38)  
PCI-X mezzanine board connector (J49)  
Front panel USB connector (J53)  
DIMM socket group for processor 2 (J5, J17, J8,  
J9)  
18  
Processor 2 (CPU2) socket  
36  
Chassis intrusion connector (J58)  
6
www.gateway.com  
Hot-swap backplanes  
SATA II/SAS backplane  
#
1
2
3
4
5
6
7
8
9
Feature  
#
Feature  
SATA II/SAS hard drive connector 0  
SATA II/SAS hard drive connector 1  
SATA II/SAS hard drive connector 2  
SATA II/SAS hard drive connector 3  
SATA II/SAS hard drive connector 4  
SATA II/SAS hard drive connector 5  
SATA II/SAS hard drive connector 6  
SATA II/SAS hard drive connector 7  
SATA II/SAS hard drive connector 8  
10  
11  
12  
13  
14  
15  
16  
17  
SATA II/SAS hard drive connector 9  
SATA II/SAS hard drive connector 10  
SATA II/SAS hard drive connector 11  
2
I C (SMBus) signal connector  
Backplane SATA II/SAS connector  
rd  
3
party connector  
1X4 pin hard drive power connector  
2x3 pin hard drive power connector  
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CHAPTER 1: Checking Out Your Gateway Server  
LED information  
See the following table for a description of this server’s LEDs and the information they provide:  
LED Name  
Function  
Location  
Color  
Description  
ID  
Aid in server  
identification  
Control panel and  
back of system  
board  
Yellow  
On = Server identification  
enabled  
(front)  
Blue (back)  
System Fault  
Visible fault  
warning  
Control panel  
Red  
Off = System normal  
Blinking = Non-critical system  
fault  
On = Critical system fault  
(system needs to be shut down  
and serviced)  
Hard drive tray  
LEDs  
Indicate drive  
On each hard drive Blue or red  
Blue (On) - Hard drive present  
Blue (Blinking) - Hard drive  
activity  
status and activity tray  
Red (On) - Hard drive fault  
Red (Blinking) - Hard drive  
rebuilding  
Off - No hard drive access  
NIC status LEDs Identify NIC states Control panel and  
Blue (front)  
Blue (On) - Link  
Blue (Blink) - Activity  
Off - No link  
back I/O panel  
RJ-45 connectors  
LED 1 Green (On) - NIC linked  
LED 1 Green (Blinking) - NIC  
1 Gbps activity  
Green/  
Orange  
(back)  
LED 1 (Off) - No link  
LED 2 Orange (On) Link speed  
1 Gbps  
LED 2 Green (On) - Link at  
100 Mbps  
LED 2 Green (Off) - Link at  
10 Mbps  
Power LED  
Identify the power Control panel  
state of the system  
Blue  
Off = Power is off  
Blinking = Power saving state  
(S1, S3, or S4)  
On = Power is on  
AC power LED  
Identify power  
supply fault  
Power supply  
module  
Green or  
Orange  
Green (On) - Power supply good  
and receiving power  
Orange (On) - Power supply  
critical event causing shutdown  
Orange (Blinking) - Close to  
protection threshold or over  
within 15 seconds  
Off - Power supply not receiving  
power  
8
     
www.gateway.com  
Getting Help  
In addition to your operating system’s documentation, you can use the following information  
resources to help you use your server.  
Server Companion DVD  
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and  
documentation for your server and its components. For instructions, see Using Your Server  
Companion DVD.  
Gateway Web site  
Gateway provides a variety of information on its Web site to help you use your server.  
Visit the Gateway Web site at support.gateway.com for:  
Technical documentation and product guides  
Technical tips and support  
Updated hardware drivers  
Order status  
Frequently asked questions (FAQs)  
Telephone support  
You can access a wide range of services through your telephone, including customer service,  
technical support, and information services. For more information, see “Telephone support” on  
9
               
CHAPTER 1: Checking Out Your Gateway Server  
10  
CHAPTER 2: Setting Up Your Server  
Setting up the hardware  
To make sure that your working environment is safe:  
Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of  
the server for cabling and air circulation.  
Use the instructions on your server’s setup poster to set up your hardware.  
Caution  
Your server comes with 3-wire AC power cords fitted with the correct plug  
style for your region. If this plug does not match the connector on your surge  
protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use  
a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power  
cords.  
Use a grounded (three-prong) surge protector. A surge protector helps protect against AC  
power fluctuations. For additional protection from power outages, we recommend that you  
use an uninterruptible power supply (UPS).  
Avoid subjecting your server to extreme temperature changes. Do not expose your server  
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by  
extreme temperatures is not covered by your warranty. As a general rule, your server is  
safest at temperatures that are comfortable for you.  
Keep your server and magnetic media away from equipment that generates magnetic  
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both  
diskettes and hard drives. Even a telephone placed too close to the server may cause  
interference.  
Important  
Keep the server boxes and packing material in case you need to ship the  
server.  
Protecting from power source problems  
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your  
server against power source problems.  
Surge protectors  
Caution  
High voltages can enter your server through the power cord and the modem and  
network connections. Protect your server by using a surge protector. If you have a modem,  
use a surge protector that has the appropriate type of modem jack. During an electrical  
storm, unplug the surge protector and the modem and network cables.  
During a power surge, the voltage level of electricity coming into your server can increase to  
far above normal levels and cause data loss or server damage. Protect your server and peripheral  
devices by connecting them to a surge protector, which absorbs voltage surges and prevents  
them from reaching your server.  
When you purchase a surge protector:  
Make sure that the surge protector meets the appropriate product safety certification for  
your location, such as Underwriters Laboratories (UL).  
Check the maximum amount of voltage the protector allows to pass through the line. The  
lower the voltage, the better the protection for your server.  
Check the energy absorption (dissipation) rating. The higher the energy absorption rating,  
the better the protection for your server.  
Line conditioners  
A line conditioner protects your server from the small fluctuations in voltage from an electrical  
supply. Most servers can handle this variation, called line noise, without problems. However, some  
electrical sources include more line noise than normal. Line noise can also be a problem if your  
server is located near, or shares a circuit with, a device that causes electromagnetic interference,  
such as a television or a motor.  
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www.gateway.com  
Some surge protectors and uninterruptible power supplies include simple line-conditioning  
capabilities.  
Uninterruptible power supplies  
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total  
power failure. A UPS uses a battery to keep your server running temporarily during a power  
failure and lets you save your work and shut down your server. You cannot run your server for  
an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.  
Starting your server  
Before you start your server for the first time:  
Make sure that the server and monitor are plugged into a power outlet or surge protector  
and that the surge protector (if you are using one) is turned on.  
Caution  
When you connect peripheral devices to the server, make sure that your  
server and devices are turned off and the power cords are unplugged.  
Important  
At least two power supplies must be connected to AC power for the server  
to function. All three power supplies must be connected to AC power for  
redundancy.  
Make sure that all cables are connected securely to the correct ports and jacks on the back  
of the server.  
To start the server:  
1
2
Turn on any peripheral devices connected to the server.  
Press the power button (1). The Power LED (2) lights.  
If nothing happens when you press the power button:  
Make sure that the power cable(s) is plugged in securely and that your surge protector  
(if you are using one) is plugged in and turned on.  
Make sure that the monitor is connected to the server, plugged into the power outlet  
or surge protector, and turned on. You may also need to adjust the monitor’s brightness  
and contrast controls.  
If you cannot find the cause of the power loss, contact Gateway Customer Care. For  
more information, see “Getting Help” on page 9.  
3
The first time you turn on the server, any pre-installed operating system may begin asking  
you for configuration settings. See your operating system’s documentation for instructions  
on configuring advanced settings for your specific network.  
Understanding the power-on self-test  
When you turn on your server, the power-on self-test (POST) routine checks the server memory  
and components. If POST finds any problems, the server displays error messages and issues  
audible beeps. Write down any error messages that you see, then see “Error messages” on  
page 63 and “Beep codes” on page 67 for troubleshooting information.  
13  
           
CHAPTER 2: Setting Up Your Server  
Turning off your server  
Every time you turn off your server, first shut down the operating system. You may lose data  
if you do not follow the correct procedure.  
To turn off the server:  
Caution  
The power button on the server does not turn off server AC power. To  
remove AC power from the server, you must unplug the AC power cords from the  
wall outlet or power source. The power cords are considered the disconnect device  
to the main (AC) power.  
1
2
See the operating system’s documentation or online help for instructions on shutting down  
the operating system. Whenever possible, you should use the operating system’s shut  
down procedure instead of pressing the power button.  
If your server did not turn off automatically, press the power button.  
- OR -  
Press the reset button to reset the server.  
Setting up the operating system  
If you ordered your server with the operating system already installed by Gateway, in most cases  
it is completely installed and the basic settings are already configured. The Windows Small  
Business Server operating system may require additional installation, depending on the version  
you ordered. See your operating system’s documentation for instructions on completing the  
installation or configuring advanced settings for your specific network.  
If you are installing an operating system because it was not already installed by Gateway, see  
the appropriate installation guide for instructions.  
Initial hardware settings  
Your server comes from the manufacturer with the correct initial hardware settings to operate  
your server as configured. However, at some point you might want to change settings to reflect  
a tasking change, a change in security requirements, or the addition of new resources to your  
server.  
You can change general hardware settings by using the BIOS Setup utility. For information on  
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS  
14  
           
CHAPTER 3: Maintaining Your Server  
Caring for your server  
To extend the life of your server:  
Be careful not to bump or drop your server.  
When transporting your server, we recommend that you put it in the original packaging  
materials.  
Keep your server and magnetic media away from equipment that generates magnetic  
fields, such as unshielded speakers.  
Avoid subjecting your server to extreme temperatures. Do not expose your server to  
heating ducts or other heat-generating objects. Damage caused by extreme temperatures  
is not covered by your warranty. As a general rule, your server is safest at temperatures  
that are comfortable for you.  
Keep all liquids away from your server. When spilled onto server components, almost any  
liquid can result in extremely expensive repairs that are not covered under your warranty.  
Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms  
and can cause the server to overheat.  
Cleaning your server  
Keeping your server clean and the vents free from dust helps keep your server performing at  
its best. Your server cleaning kit could include:  
A soft, lint-free cloth  
Glass cleaner  
An aerosol can of air with a narrow, straw-like extension  
Isopropyl alcohol  
Cotton swabs  
A tape drive cleaning cartridge (if a tape drive is installed)  
A CD drive cleaning kit  
Cleaning tips  
Warning  
When you shut down your server, the power turns off, but some electrical  
current still flows through your server. To avoid possible injury from electrical shock,  
unplug the power cords and all other cables connected to the server.  
Always turn off your server and other peripheral devices before cleaning any components.  
Use a damp, lint-free cloth to clean your server and other parts of your server system. Do  
not use abrasive or solvent cleaners because they can damage the finish on components.  
Keep the cooling vents free of dust. With your server turned off and unplugged, brush the  
dust away from the vents with a damp cloth, but be careful not to drip any water into  
the vents.  
Cleaning the keyboard  
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,  
straw-like extension to remove dust and lint trapped under the keys.  
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to  
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard  
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled  
liquids is not covered by your warranty.  
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www.gateway.com  
Cleaning the screen  
Caution  
The computer screen is made of specially coated glass and can be scratched or  
damaged by abrasive or ammonia-based glass cleaners.  
If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray  
water directly onto the screen.  
- OR -  
If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner  
to clean the screen. Never spray cleaner directly onto the screen.  
Preparing for system recovery  
If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup  
diskettes are diskettes that let you start the server and attempt to fix the problem. See your  
operating system’s documentation or online help for instructions on creating startup diskettes.  
If your system files become corrupted, you can use the diskettes you created to start your server.  
If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In  
addition, you can also use a bootable Disk-on-key in any of the server’s USB ports. Your server’s  
BIOS must be set up to poll the optical drive and USB ports for bootable files.  
Some operating systems also let you create an emergency repair diskette, CD, DVD, or Disk-on-key  
to back up critical operating system files. See your operating system’s documentation or online  
help for instructions on creating and using an emergency repair discs.  
Recording the BIOS configuration  
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,  
you should record your BIOS configuration after you have your server set up and working. You  
should also record your BIOS configuration whenever you upgrade or add new hardware to your  
server.  
To record your BIOS configuration:  
1
2
Print the appendix for “BIOS Settings” on page 87.  
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
3
Record the BIOS settings on your printout.  
System administration  
Gateway Systems Manager  
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network  
from a single window, then implement commands and policies across the network with a single  
action. With Gateway Systems Manager, you can run system management tasks which are  
triggered by certain events or conditions.  
For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide  
at support.gateway.com (by selecting this server from the list). You can also find additional  
information in the program’s online help.  
17  
                 
CHAPTER 3: Maintaining Your Server  
Server security  
Locking the server  
To lock the server:  
1
Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles  
must be installed for the bezel to snap on.  
2
Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼  
turn counter-clockwise.  
Using BIOS security passwords  
To prevent unauthorized use of the server, you can set server startup passwords. Set an  
administrator password to prevent unauthorized access to the BIOS Setup utility.  
To set the BIOS security passwords:  
1
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
2
3
4
5
Select the Security menu.  
Select Change Supervisor Password.  
Type the password and press ENTER, then type it again and press ENTER.  
Save your changes and close the BIOS Setup utility.  
To remove a BIOS security password:  
1
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
2
3
Select the Security menu, then select the password to remove.  
Enter the current password, then press ENTER.  
Tip  
Passwords can also be cleared using jumpers on the system board. For  
4
For the new password, leave the password field blank, then press ENTER. The password is  
removed.  
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www.gateway.com  
Identifying your server  
Important  
If your server has an Intel IMM module installed, the system ID LED will turn on or  
off when the System ID button is pressed. If no IMM Module is installed, the system ID  
LED will blink when the System ID button is pressed.  
While you are working on a cabinet that contains several slim servers, it can be difficult to keep  
track of which server or servers you are currently working on. The System ID indicator is a yellow  
LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the  
System ID indicator to turn on, the server does not need to be turned on, but it does need to  
be plugged in.  
To turn on the System ID indicator:  
1
Press the ID button on the control panel of the server. The yellow (front) and blue (back)  
ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.  
2
To turn off the indicator, press the System ID button.  
Updating the baseboard management controller  
firmware  
The baseboard management controller (BMC) performs several system management functions  
such as:  
Monitoring server components (FRU) and sensor data records (SDR) (the information  
provided depends on the option selected)  
Managing non-volatile storage for the system event log and sensor data records  
Interfacing with the emergency management port to send alerts and interact with remote  
management systems  
Fault resilient booting (the extent depends on the option selected)  
You should update the BMC firmware when Gateway Customer Care has instructed you to update  
it.  
To update the BMC firmware:  
1
2
3
Download the BMC firmware zip file from support.gateway.com.  
Read the release notes for the firmware update.  
Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file  
to update the firmware.  
4
When the BMC update is complete, reboot your server.  
19  
     
CHAPTER 3: Maintaining Your Server  
Using your Server Companion DVD  
You can use your Server Companion DVD (SCDVD) to:  
Install hardware drivers  
Install programs  
View server documentation  
The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:  
Computer and component documentation  
Drivers and utilities for servers running Windows 2003 Server  
Viewing documents  
The DVD contains documents for your server and for some optional components. You can view  
the documents with the Acrobat® Reader® version 4.0 and above.  
To view documents:  
1
Insert the SCDVD into the DVD drive on a computer running the Windows operating system.  
The Gateway Application and Driver Recovery window opens.  
- OR -  
If the window does not open, run the file Run m en u.exe on the DVD.  
Click Documentation. The server document list opens.  
Click the title of the document you want to view. The document opens.  
To access files manually, open the Docs\Manuals folder on the Server Companion DVD.  
2
3
To install Acrobat Reader 7:  
Click the link for Acrobat on the Documentation page.  
- OR -  
Run Docs\ Read er\ ap p 21279\ Setu p.exe from the Server Companion DVD.  
Installing drivers and programs  
You can install drivers and programs directly onto the server by using the Server Companion  
DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.  
Important  
The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows  
operating systems.  
To install drivers and programs at the server:  
1
Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver  
Recovery window opens.  
- OR -  
If the window does not open automatically, run the file Run m en u.exe on the DVD.  
A list of programs and drivers that you can install appears in the Drivers and Application  
Recovery list.  
2
Click the program or driver you want to install, then click Install. Follow any on-screen  
instructions.  
To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate  
subfolder.  
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www.gateway.com  
To extract drivers and programs to diskettes:  
1
Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver  
Recovery window opens.  
- OR -  
If the window does not open automatically, run the file Run m en u.exe on the DVD.  
2
3
Click Extract Drivers.  
Click your server model and server operation system at the right of the window, then click  
Search. A list of programs and drivers with which you can create recovery disks (diskettes,  
CDs, DVDs, or Disk-on-keys) appears in the Drivers and Application Recovery list.  
4
Click the program or driver you want to extract, then click Extract. Follow any on-screen  
instructions.  
To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate  
subfolder.  
Booting from the Server Companion DVD  
By booting from the SCDVD, you can repair applications and drivers or exit to the command  
prompt.  
Important  
Although the SCDVD is bootable, it does not include network operating system files  
and is not intended to restore your operating system.  
To boot from the SCDVD:  
1
2
3
4
With your server turned on, insert the SCDVD into the DVD drive.  
Restart your server. A message appears asking you to select an option.  
Press any key to boot from the DVD. The Gateway Options Main Menu appears.  
Follow any on-screen instructions.  
You can use the options in this menu to reformat your hard drive, create mass-storage  
driver disks, or reload selected applications.  
21  
 
CHAPTER 3: Maintaining Your Server  
22  
CHAPTER 4: Installing Components  
Preparing to install components  
Selecting a place to work  
Work on your server in an area that:  
Is clean (avoid dusty areas).  
Is a low-static environment (avoid carpeted areas).  
Has a stable surface on which to set your server.  
Has enough room to place all of your server parts.  
Is near a grounded outlet so you can test your server after installation.  
Is near a telephone (in case you need help from Gateway Customer Care). The telephone  
must be directly connected to a telephone jack and cannot be connected to your server.  
Gathering the tools you need  
Tip  
Blue latches, thumbscrews, or connectors indicate tool-less components.  
Green latches and connectors indicate hot-swappable components.  
Some tools and supplies that you may need to work on your server are:  
A notebook to take notes  
A Phillips screwdriver  
A small flat-blade screwdriver  
Small containers to store various types of screws  
A grounding wrist strap (available at most electronic stores)  
Getting Help  
If you have questions about performing any of these procedures, contact Gateway Customer  
Care. For more information, see “Getting Help” on page 9.  
Preventing static electricity discharge  
Warning  
To avoid exposure to dangerous electrical voltages and moving parts, turn off your  
server and unplug the power cords and modem cable before opening the server case.  
The components inside your server are extremely sensitive to static electricity, also known as  
electrostatic discharge (ESD).  
Caution  
ESD can permanently damage electrostatic discharge-sensitive components in the  
server. Prevent ESD damage by following ESD guidelines every time you open the server  
case.  
Before working with server components, follow these guidelines:  
Turn off the server, then unplug the power cords and all other cables.  
Important  
If you are replacing a hot-swappable system fan, you do not need to turn  
off the server or unplug the power cord(s) and other cables.  
Press the power button to drain any residual power from the server.  
Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare  
metal part of the server. You can also touch a bare metal surface on the back of the server  
with your finger.  
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Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.  
Avoid working on the server when your work area is extremely humid.  
Remove components from their antistatic bags only when you are ready to use them. Do  
not lay components on the outside of antistatic bags because only the inside of the bags  
provide electrostatic protection.  
Always hold expansion cards by their edges or their metal mounting brackets. Avoid  
touching the edge connectors and components on the cards. Never slide expansion cards  
or components over any surface.  
Warning  
To prevent risk of electric shock, do not insert any object into the vent holes  
of the power supply.  
Opening the server case  
Warning  
This server may have two power cords. To disconnect internal AC power, you must  
unplug both power cords.  
Because the components inside your server are extremely sensitive to static electricity, make sure  
that you follow the instructions at the beginning of this chapter to avoid static electricity damage.  
To open the server:  
Warning  
Screws are required to support the front of the server when using the  
standard cabinet rails. You must support the server while removing the front screws  
and while sliding the server off the cabinet rails. If the server is not supported,  
damage to the server or injury may result.  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
Important  
If you are replacing a hot-swappable system fan, you do not need to turn  
off the server or unplug the power cord(s) and other cables.  
2
3
4
If the bezel is installed, unlock it, then pull it off.  
If the server is mounted in a cabinet, remove it from the cabinet.  
Place the server on a stable, non-skid surface.  
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5
Remove the screw (1) at the front of the top cover, then press and hold the release button  
(2).  
Caution  
For correct cooling and air flow, always reinstall the top covers before you  
turn on the server. Operating the server without the covers in place will cause the  
server to overheat.  
Important  
The hard drive carriers shown in these illustrations may look different than  
the actual hard drive carriers in your server.  
6
7
Slide the top cover (3) toward the back of the case, then lift it off the case.  
Move the fixed tabs (right and left) toward the middle of the server, then slide the front  
top cover (2) toward the back of the server and lift it off.  
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Closing the server case  
To close the server case:  
1
Make sure that all of the internal cables are arranged inside the case so they will not be  
pinched when you close the case.  
2
Place the front top cover on the server, then slide it forward until it clicks into place.  
Important  
The hard drive carriers shown in these illustrations may look different than  
the actual hard drive carriers in your server.  
3
Place the back top cover on the server, then slide it forward (1) until it clicks into place.  
Replace the screw (2) to hold the top cover in place.  
4
Reconnect the power cords and all other cables.  
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Installing and removing drives  
Your server’s basic configuration includes one optical drive and as many as twelve SAS/SATA  
hot-swap hard drives.  
As you prepare to install drives, remember:  
Before you install a drive, see the drive’s documentation for information on configuring  
the drive, setting drive jumpers, and attaching cables.  
You may need to configure the drives you install using the BIOS Setup utility. Press F2 at  
startup to open the BIOS Setup utility.  
Removing and installing an optical drive  
Caution  
The optical drive is not hot-swappable. Before installing or removing the drive, make  
sure that power is turned off and the power cord(s) is unplugged.  
To remove and install an optical drive:  
Important  
The hard drive carriers shown in these illustrations may look different than  
the actual hard drive carriers in your server.  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
4
5
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
Follow the instructions in “Opening the server case” on page 25.  
Disconnect the 44-pin optical drive cable from the optical drive interface board.  
Loosen the thumbscrew (1), then move the retaining clip (2) away from the optical drive.  
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6
Move the optical drive to the right (3), then push the optical drive (4) out of the bay.  
7
Unscrew the two screws (5) that secure the optical drive interface board to the optical drive,  
then remove the interface board.  
8
9
Using the two screws you just removed, attach the optical drive interface board to the  
back of the new optical drive.  
Insert the optical drive into the optical drive bay, aligning it with the clips on the right and  
left sides.  
10 Secure the assembly by tightening the thumbscrew you previously loosened.  
11 Attach the 44-pin optical drive cable to the back of the interface board.  
12 Follow the instructions in “Closing the server case” on page 27.  
13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
14 Reconnect all power cords and peripheral device cables, then turn on the server.  
Removing and installing a hard drive  
Important  
Gateway tests and verifies the operation and compatibility of the drives it sells.  
Especially in a hot-swap or mission-critical environment, additional or replacement drives  
must conform to Gateway standards.  
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as  
many as twelve 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or twelve 1-inch  
high, 3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your  
Gateway Sales or Customer Care representative.  
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To remove and install a hot-swap hard drive:  
Caution  
Before you remove a failed drive, use the appropriate software and utilities  
installed on the server to stop all activity on the failed drive. Instructions for using  
the software are provided by the software manufacturer. Failure to do so may  
destroy the data on the drive.  
1
2
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
Pull the drive release lever out. The drive release lever opens.  
3
Pull the drive carrier straight out of the server.  
4
If you are replacing a hard drive, remove the four screws that secure the old hard drive  
to the drive tray, then remove the drive from the tray. If you are installing a new drive,  
remove the dummy hard drive from the drive tray.  
5
6
Using the four screws you removed, install the new hard drive into the drive tray.  
Make sure that the tray’s release lever is open, then slide the new drive fully into the empty  
hot-swap drive bay.  
7
8
Push the lever back into place to secure the hard drive in the bay.  
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
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Filling empty drive bays  
Empty drive bays in the server must be filled by empty drive trays. With the bezel removed,  
install the appropriate carrier, then replace the bezel by snapping it into place on the front of  
the server. Empty drive carriers for unused drive bays are included with your server.  
Installing memory  
Caution  
Use only DDR2-667 MHz compliant, 184-pin, SDRAM registered ECC, DIMM memory  
modules.  
The system board supports 16 DDR2 667 MHz vertical DIMMs to provide up to 64 GB of memory  
with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with  
length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes  
include 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB.  
The BIOS configures the memory controller to run in single channel, dual channel, or four channel  
mode.  
Caution  
When using dual rank (double row) DIMMs, a maximum of four loads per memory  
channel is supported. This means a maximum of four dual rank DIMMs can be populated  
on this system board.  
DIMM banks must be populated using the following guidelines:  
There are four groups of DIMMs with four DIMMs in each group on the system board, to support  
processor 0, processor 1, processor 2, and processor 3. Each group supports one processor  
(circled). When you insert the DIMM(s), you must always start with DIMMA1 and DIMMB1 as a pair.  
Caution  
All DIMMs installed must be the same speed. Do not install more than four dual rank  
DIMMs or the BIOS will generate a memory configuration error.  
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If you install two processors, refer to the following table:  
DIMM  
Processor  
DIMMA0  
DIMMB0  
DIMMA1  
512 MB  
512 MB  
1 GB  
DIMMB1  
512 MB  
512 MB  
1 GB  
Total Memory  
4
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
Processor 0  
Processor 1  
-
-
2 GB  
-
-
-
-
4 GB  
8 GB  
-
-
1 GB  
1 GB  
-
-
2 GB  
2 GB  
-
-
2 GB  
2 GB  
-
-
4 GB  
4 GB  
16 GB  
4 GB  
-
-
4 GB  
4 GB  
8
512 MB  
512 MB  
1 GB  
1 GB  
2 GB  
2 GB  
4 GB  
4 GB  
512 MB  
512 MB  
1 GB  
1 GB  
2 GB  
2 GB  
4 GB  
4 GB  
512 MB  
512 MB  
1 GB  
512 MB  
512 MB  
1 GB  
8 GB  
1 GB  
1 GB  
2 GB  
2 GB  
16 GB  
32 GB  
2 GB  
2 GB  
4 GB  
4 GB  
4 GB  
4 GB  
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If you install four processors, refer to the following table:  
DIMM  
Processor  
DIMMA0  
DIMMB0  
DIMMA1  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
DIMMB1  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
Total Memory  
8
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
Processor 0  
Processor 1  
Processor 2  
Processor 3  
-
-
4 GB  
-
-
-
-
-
-
-
-
8 GB  
16 GB  
32 GB  
8 GB  
-
-
1 GB  
1 GB  
-
-
1 GB  
1 GB  
-
-
1 GB  
1 GB  
-
-
2 GB  
2 GB  
-
-
2 GB  
2 GB  
-
-
2 GB  
2 GB  
-
-
2 GB  
2 GB  
-
-
4 GB  
4 GB  
-
-
4 GB  
4 GB  
-
-
4 GB  
4 GB  
-
-
4 GB  
4 GB  
16  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
1 GB  
1 GB  
1 GB  
2 GB  
2 GB  
2 GB  
2 GB  
4 GB  
4 GB  
4 GB  
4 GB  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
1 GB  
1 GB  
1 GB  
2 GB  
2 GB  
2 GB  
2 GB  
4 GB  
4 GB  
4 GB  
4 GB  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
512 MB  
512 MB  
512 MB  
512 MB  
1 GB  
16 GB  
32 GB  
64 GB  
1 GB  
1 GB  
1 GB  
1 GB  
1 GB  
1 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
4 GB  
4 GB  
4 GB  
4 GB  
4 GB  
4 GB  
4 GB  
4 GB  
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CHAPTER 4: Installing Components  
To install or replace memory:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing  
a memory module, lift the old memory module (2) out of the slot.  
4
Align the notch on the new module with the notch in the memory module slot and press  
the module firmly into the slot. The tabs on the sides of the memory slot should secure  
the memory module automatically.  
5
6
Follow the instructions in “Closing the server case” on page 27.  
Turn on the server and open the BIOS setup utility. Verify the System Memory listed in  
the Main menu. When you exit the BIOS setup utility, make sure that the operating system  
completely loads. If you receive an error, review the memory overview information in  
Installing and removing PCI expansion cards  
Caution  
Always operate your server with the PCI riser assembly in place. The PCI riser  
assembly is important for correct airflow within the server. Operating the server without  
the PCI riser assembly in place could result in overheating and possible data loss or  
equipment damage.  
The system board provides one 280-pin PCI-X 66MHz expansion slot and one PCI-E x8 expansion  
slot. One PCI-X 66 MHz expansion slot can support two PCI-E x8 expansion slots with x8 speed  
and one PCI-X 66 MHz using the riser card. One PCI-E expansion slot can support two PCI-E x8  
expansion slots with x8 speed using the riser card. The riser card comes with the system package.  
The edge connectors of the riser card connect to the PCI slots on the system board.  
Removing and installing the PCI riser assembly, a riser, or a PCI card  
Caution  
The PCI riser assembly and individual PCI expansion cards are not hot-swappable.  
Before installing or removing any part of the assembly, make sure that power is turned  
off and the power cord(s) is unplugged.  
To remove and reinstall the PCI riser assembly:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
Follow the instructions in “Opening the server case” on page 25.  
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3
4
If you are replacing a card, disconnect any cables that are attached to the old card.  
Push the riser card locking tabs (1) in the directions shown in the illustration.  
5
Lift the riser card assembly out of the chassis (2) and place it on a clean, static-free surface.  
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CHAPTER 4: Installing Components  
6
Press down and open the release lever (4) and flip open the card guide tab (5).  
7
Remove the expansion card (6). If you are not replacing the card, install a slot cover (7)  
on the back of the riser card assembly.  
Caution  
Do not touch the contacts on the bottom part of the expansion card.  
Touching the contacts can cause electrostatic damage to the card.  
8
If you are replacing the riser card, continue with the next step.  
- OR -  
If you are replacing the PCI card, go to Step 11.  
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9
Press the tab (8) holding the riser card in the riser card assembly, then push the riser card  
in the direction shown (9) to unlock and remove it from the standoffs.  
Standoff  
10 Insert the new riser card into the riser card assembly, then push it toward the back of the  
assembly. It should snap into place.  
11 Insert the new PCI card into the riser card, making sure any connectors extend through  
the slot at the back of the assembly and that the card is fully seated in the riser card.  
12 Close the release lever (see Step 6) and the card guide tab.  
13 Position the PCI riser card assembly (1) over the PCI socket on the server board, then press  
the PCI riser card assembly into the PCI socket until it clicks into place.  
14 Follow the instructions in “Closing the server case” on page 27.  
15 See the card’s documentation for software installation instructions.  
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CHAPTER 4: Installing Components  
Replacing system fans  
This server contains five system fan groups seated in the fan cage. The fan cage is located inside  
the chassis and can hold as many as five groups of hot-swappable fans. When replacing a fan,  
it is not necessary to power off the server. These fans maintain the ideal temperature for the  
system board, backplane and disk drives. If one fan group fails, the speed of the other fan groups  
will increase. With the bad one replaced, the other fan groups may revert to the normal speed.  
To replace a system fan:  
1
2
3
4
Follow the instructions in “Opening the server case” on page 25.  
Determine which fan group needs to be replaced by noting which fans are not operating.  
Pull up the locking handle (1) on the system fan, then lift the fan group (2) from the fan  
cage in the chassis.  
5
Insert the replacement fan group into the fan cage and press down the locking handle to  
secure the fan group in place.  
Important  
Make sure that the arrows on top of the fans indicating airflow point to the  
back of the chassis. The fan cable should exit the fan module toward the back of  
the chassis.  
6
7
Replace the fan duct by placing it in the chassis.  
Follow the instructions in “Closing the server case” on page 27.  
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To replace the system fans and the fan cage:  
1
2
Follow the instructions in “Opening the server case” on page 25, but do not turn off the  
server or unplug the power cord(s) or other cables.  
3
Remove the fan duct by lifting it out of the chassis.  
4
Lift the retaining clip (1).  
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CHAPTER 4: Installing Components  
5
Lift one side of the fan cage (2) and disengage the retention tab (3), then disconnect the  
fan power and fan tach cables from the system board and remove the fan cage from the  
chassis.  
6
7
Insert the fans into the new fan cage.  
Important  
Make sure that the arrows on top of the fans indicating airflow point to the  
back of the chassis.  
Connect the fan power and fan tach cables to the system board, then insert the retention  
tab (1) into the corresponding clip on the chassis and push the other side of the fan cage  
down (2), making sure that the retaining clip is inserted into the hole in the chassis.  
8
9
Replace the fan duct by placing it into the chassis.  
Follow the instructions in “Closing the server case” on page 27.  
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Replacing or adding a processor  
Warning  
Processors and heat sinks may be hot if the computer has been running. Before  
replacing a processor or heat sink, let them cool for several minutes.  
Caution  
A heat sink must be installed on the processor. Installing a processor without a heat  
sink could damage the processor.  
The system board supports as many as four AMD® Opteron™ 2000 series processors with 3.0  
GHz Hyper Transport Bus. With four 1207-pin LGA socket F processor slots, the system can be  
configured with as many as four processors. The system connects with the nVIDIA MCP 55  
through the Hyper Transport Bus. The server automatically detects the processors each time you  
turn it on. Whenever you install new processors, you should first install the most current version  
of the BIOS. For instructions, see “Updating the BIOS” on page 54.  
Important  
You must have a processor in the Processor 0 socket, or your server will not start.  
If you are upgrading your server from one processor to multiple processors, you may need  
to reconfigure your operating system so it can recognize the additional processors. For  
instructions, see your operating system’s documentation.  
Important  
If you install multiple processors onto the system board, the processors must be  
the same speed, revision, core voltage, and bus speed.  
To replace a processor:  
1
2
Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 54.  
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
3
4
Follow the instructions in “Opening the server case” on page 25.  
Push down, then pull out and up on the heatsink retention levers (1) and move them out  
of the way.  
2
1
1
Caution  
The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful  
not to damage this material when you remove the heatsink from the processor.  
If removing the heatsink also pulls the processor out of the processor socket, the  
processor could be damaged.  
5
Lift the heatsink straight up (2), then remove the heatsink from the processor.  
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CHAPTER 4: Installing Components  
6
Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.  
7
Lift the processor (3) out of the socket and place it in a static-free bag or case for storage.  
8
Insert the new processor into the socket, making sure that the gold triangle on the corner  
is situated as shown in the following illustration.  
Caution  
The processor only fits the socket when oriented as indicated. Do not force  
the processor into the socket. You may bend or damage the processor. If the  
processor does not fit completely, check its orientation and check for bent pins.  
9
When the processor is oriented correctly and in place, press it firmly into the socket, rotate  
the load plate into place, and push down the load lever until it clicks into place.  
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Caution  
The heatsink has Thermal Interface Material (TIM) located on the bottom of  
it. Use caution when you unpack the heatsink so you do not damage the TIM. If  
you are reusing the original heatsink, make sure that the TIM on the bottom of  
the heatsink is not damaged. If the TIM is damaged, you should remove the old  
TIM, then apply new TIM to the bottom of the heatsink.  
10 Place the heatsink onto the processor, then push down the heatsink retaining levers and  
lock them under the retaining hooks on the heatsink socket.  
11 Follow the instructions in “Closing the server case” on page 27.  
Replacing a power supply module  
Caution  
The power supplies in this server contain no user-serviceable parts. Only a qualified  
computer technician should service the power supplies.  
Your server comes with 3-wire AC power cords fitted with the correct plug style for your  
region. If this plug does not match the connector on your surge protector, UPS, or wall  
outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall  
outlet that is appropriate for the supplied AC power cords.  
Your server uses as many as three 700 W hot-swappable power supply modules. If your server  
has more than one power supply module installed, the modules act as redundant, hot-swappable  
power supplies. If one of the power supply modules fails, the other power supply module(s)  
support the server while you replace the failed module. You do not need to turn off the server  
or disconnect peripheral devices to replace a failed redundant power supply module.  
If your server is only equipped with a single power supply module, the server must be turned  
off and the AC power cord removed before replacing the module.  
To replace a power supply module:  
1
If your server is equipped with more than one power supply module, determine which  
power supply module has failed (the LED on the power supply will be orange).  
2
If your server has only one power supply module installed, make sure that you turn off  
the server, then unplug the power cord before continuing.  
- OR -  
If your server has two or more power supply modules installed, you do not need to turn  
off the power to the server before continuing.  
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CHAPTER 4: Installing Components  
3
Press the retaining clip (1) on the power supply to the left to release the power supply  
module (2) from the chassis.  
4
5
6
Using the handle, pull the power supply module straight out of the server. It may take  
considerable force to remove.  
Push the new power supply module into the server, with the retaining clip on the right,  
until it locks into place.  
Reconnect the AC power cord for the new power supply module.  
Replacing the power distribution module  
To replace the RPS power distribution module:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the PCI riser assembly by following the instructions in “Installing and removing  
4
5
Remove the fan duct and system fan cage by following the instructions in “Replacing  
Disconnect the main power, CPU power, backplane power, I2C power, and midplane power  
cables from the system board. See “System board” on page 5 for the location of the  
connectors on the system board.  
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6
Loosen the thumbscrew (1), then lift the distribution module slightly and move it toward  
the front of the case (2) to release it from the three locking tabs.  
7
Lift the power distribution board (3) out of the chassis.  
8
9
Insert the new power distribution board into the chassis, then move it toward the back  
of the chassis to engage the three locking tabs.  
Tighten the thumbscrew to secure the power distribution board in the chassis.  
10 Reconnect the power cables. See “System board” on page 5 for the location of the  
connectors on the system board.  
11 Replace the system fan cage and fan duct by following the instructions in “Replacing system  
12 Reinstall the PCI riser assembly by following the instructions in “Installing and removing  
13 Follow the instructions in “Closing the server case” on page 27.  
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CHAPTER 4: Installing Components  
Replacing the hot-swap backplane  
Caution  
The hot-swap backplane is not hot-swappable. Before removing or replacing the  
backplane, you must first turn off the server and all peripheral devices attached to the  
server, and remove the AC power cord(s) from the power supply or wall outlet.  
To replace the hot-swap backplane:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
4
Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.  
Follow the instructions in “Opening the server case” on page 25.  
Remove all of the hot-swap drive carriers from the server and make note of which bay  
you remove each drive from. For instructions, see “Removing and installing a hard drive”  
5
Remove the fan duce, and the system fans and fan cage following the instructions in  
6
7
Disconnect all cables from the backplane.  
Pull the backplane bracket and backplane (1) out of the chassis.  
Caution  
Pressing or pulling on any components on the backplane could result in  
damage to the backplane.  
Caution  
Make sure you do not pinch, bind, or damage any cables as you install the  
backplane.  
8
Press the release tab (2) on the backplane bracket and push the backplane to the left (3).  
9
Pull the backplane from the backplane bracket.  
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10 Holding the new backplane by the edges only, align it with the locking tabs on the backplane  
bracket, then place it on the locking tabs (1) and slide it to the right until it click into place.  
11 Insert the backplane assembly into the chassis (2), then press down on the assembly until  
the locking tabs on the chassis engage the holes on the right and left sides of the bracket.  
12 Reconnect all cables to the backplane.  
13 Replace the system fans and fan cage, and the fan duct by following the instructions in  
14 Follow the instructions in “Closing the server case” on page 27.  
15 Reinstall the hot-swap drives back into the server. Make sure that you install the drives  
into the same bays you removed them from in Step 4. For instructions see “Removing and  
16 Replace the bezel by snapping it into place on the front of the server.  
Installing and removing an optional mezzanine  
board  
This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine  
board, and 2-channel SAS mezzanine board with RAID. They are designed to provide extra HDD  
storage capability with one 160-pin mezzanine board connector. Each type of mezzanine board  
uses the specific chipset for optimal features and provides expansive storage by connecting with  
the extra drives.  
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To install an optional mezzanine board:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the PCI riser assembly by following the instructions in “Installing and removing  
4
Align the holes on one side of the mezzanine board with the plastic standoffs and align  
the other side with the mezzanine board slots (1).  
5
6
7
Push down on the card (2) to seat it in the mezzanine board slot and onto the plastic  
standoffs until the retaining tabs snap into place.  
Replace the PCI riser card assembly by following the instructions in “Installing and removing  
Follow the instructions in “Closing the server case” on page 27.  
To remove an optional mezzanine board:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the PCI riser assembly by following the instructions in “Installing and removing  
4
Push aside the plastic retaining tabs (1) and pull the mezzanine board (2) out of the  
mezzanine board slot.  
5
6
Replace the PCI riser card assembly by following the instructions in “Installing and removing  
Follow the instructions in “Closing the server case” on page 27.  
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Replacing the CMOS battery  
Warning  
Danger of explosion if battery is incorrectly replaced. Replace only with the same  
or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries  
by taking them to a hazardous waste facility. Follow all local regulations for correct battery  
disposal.  
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when  
you turn off the server, replace the CMOS battery with an equivalent battery.  
To replace the battery:  
1
2
Print the appendix for “BIOS Settings” on page 87 in this guide.  
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
3
4
Record the BIOS settings on your printout, then close the utility.  
Turn off your server, then follow the instructions in “Preventing static electricity discharge”  
5
6
Follow the instructions in “Opening the server case” on page 25.  
Locate the old battery on the system board and note its orientation. You will need to install  
the new battery the same way.  
7
8
9
Push the battery retention clip away from the battery until the battery lifts up, then remove  
the old battery. You can use a screwdriver to help lift the battery.  
Make sure that the positive (+) side of the new battery is facing the correct direction, then  
press the new battery into the socket until it snaps into place.  
Follow the instructions in “Closing the server case” on page 27.  
10 Turn on your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
11 Restore any BIOS settings that you wrote down in Step 3.  
12 Save all your settings and close the BIOS Setup utility.  
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Replacing the control panel  
Caution  
Your server must be operated with a control panel in place.  
To replace the control panel adapter card:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
4
Follow the instructions in “Opening the server case” on page 25.  
Disconnect all cables from the control panel.  
Press down the two side locking tabs, then pull the control panel back and lift it out of  
the chassis  
5
Holding the new control panel by the edges, align it with the locking tabs in the chassis,  
then slide it toward the front of the chassis.  
6
7
Reconnect the cables to the control panel.  
Follow the instructions in “Closing the server case” on page 27.  
Replacing the system board  
To replace the system board:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the PCI riser assembly by following the instructions in “Installing and removing  
4
5
6
7
Remove the fan duct and system fan cage by following the instructions in “Replacing  
Remove the memory modules by following the instructions in “Installing memory” on  
Remove the heatsinks and processors by following the instructions in “Replacing or adding  
Disconnect all cables from the system board, noting their locations and orientation. (You  
will reconnect the cables after you install the new board.)  
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8
Loosen the two thumbscrews (1) that secure the system board to the server.  
2
2
2
2
2
1
1
9
Slide the system board toward the back of the server until it is free of the five retaining  
standoffs (2), then lift the board from the chassis.  
10 Place the old system board in a static-free bag for storage.  
11 Insert the new system board into the chassis, aligned with the eight retaining standoffs,  
then slide the board toward the front of the case so the board is held by the standoffs.  
12 Tighten the two system board thumbscrews you loosened in Step 8.  
13 Connect the cables you removed in Step 7  
14 Replace the heatsink(s) and processor(s) Follow the instructions in “Replacing or adding a  
15 Replace the memory by following the instructions in “Installing memory” on page 31.  
16 Replace the system fan cage and fan duct by following the instructions in “Replacing system  
17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing  
18 Follow the instructions in “Closing the server case” on page 27.  
19 Turn on your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
20 Check BIOS settings to make sure that they detect the server’s new hardware, then save  
your changes (if any) and close the BIOS Setup utility.  
21 If your server does not start after installing the new system board, contact Gateway  
Customer Care. For more information, see “Getting Help” on page 9.  
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CHAPTER 5: Using the BIOS Setup Utility  
Opening the BIOS Setup utility  
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware  
configuration, resource settings, and password security. These settings are stored and saved even  
when the power is off.  
Caution  
The options in the BIOS Setup utility have been set at the factory for optimal  
performance. Changes to these settings will affect the performance of your server.  
Before changing any settings, write them down in case you need to restore them later.  
You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on  
To open the BIOS Setup utility:  
1
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
When you select menu items, the Item Specific Help box on the right side of the screen  
displays specific information about the selection. The command bar across the bottom of  
the screen shows the keys you press to access help, navigate through the menus, and  
perform other tasks.  
2
Select one of these menus:  
Main gives you access to basic information and settings related to your server’s  
hardware and configuration.  
Advanced gives you access to information and settings for PCI, peripheral devices,  
memory, and the chipset.  
Boot gives you access to information and settings for startup features and startup  
sequences.  
Security gives you access to settings related to system access passwords. For more  
Server gives you access to settings for system management, console redirection, event  
log configuration, and fault-resilient boot settings.  
Exit gives you access to options for closing the BIOS Setup utility.  
Updating the BIOS  
To update the BIOS:  
1
2
3
4
5
Print the appendix for “BIOS Settings” on page 87.  
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
Record any custom BIOS settings on your printout.  
Download the BIOS update files from support.gateway.com.  
Follow the instructions on the Web site or the readme.txt file in the downloaded zip file  
to update the BIOS.  
6
7
After you have updated the BIOS, restart your server and load the default BIOS values.  
Enter any custom BIOS settings you recorded in Step 3, then save your changes and close  
the BIOS Setup utility.  
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Recovering the BIOS  
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS  
update may not be successful. If the system continues to try to boot from the new, corrupted  
BIOS, you can manually recover the old BIOS so you can try another update.  
Important  
This method does not work if the keyboard is connected through the KVM switch.  
To recover the old BIOS:  
1
Insert a diskette (if a diskette drive is available), CD or DVD, or a bootable USB “disk-on-key”  
containing the AMIBOOT.ROM file.  
2
Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery  
process begins (the server beeps). The process is complete when you see a message on  
the screen.  
3
4
Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”  
Restart the server. The old BIOS is recovered.  
To manually recover the BIOS:  
1
Turn off the server, then disconnect the power cords and all other cables connected to  
the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the jumper across pins 1-2 of header J56-E, then place the jumper across pins 2-3.  
Caution  
Moving the jumper while the power is on can damage your server. Always  
turn off the server and unplug the power cords and all other cables before changing  
the jumper.  
4
5
6
7
8
9
Follow the instructions in “Closing the server case” on page 27.  
Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port.  
Reconnect the power cords and turn on the server. The BIOS recovery is initiated.  
Wait until the BIOS recovery is completed. The process may take up to 5 minutes.  
Remove the bootable USB “disk-on-key.”  
Turn off the server, then disconnect the power cords and all other cables connected to  
the server.  
10 Follow the instructions in “Opening the server case” on page 25.  
11 Place the jumper back onto pins 1-2.  
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12 Follow the instructions in “Closing the server case” on page 27.  
13 Plug in the AC power cords and turn on the server, then verify that the recovery was  
successful.  
Resetting the BIOS  
You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:  
Press the power and reset buttons on the front of the server.  
Move the Clear CMOS jumper on the system board.  
To reset the BIOS using the power and reset buttons:  
1
2
Print the appendix for “BIOS Settings” on page 87 in this guide.  
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
3
4
Record any custom BIOS settings on your printout.  
Press the reset button and hold it down for four seconds or more, then continuing to hold  
down the reset button, press the power button.  
5
Release both buttons at the same time. The BIOS is reset.  
To reset the BIOS using the system board jumper:  
1
2
Print the appendix for “BIOS Settings” on page 87 in this guide.  
Restart your server, then press F2 when the Gateway logo screen appears during startup.  
The BIOS Setup utility opens.  
3
4
Record any custom BIOS settings on your printout.  
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
5
6
Follow the instructions in “Opening the server case” on page 25.  
Remove the jumper across pins 1-2 of header J56-B, then place the jumper across pins 2-3.  
Caution  
Moving the jumper while the power is on can damage your server. Always  
turn off the server and unplug the power cords and all other cables before changing  
the jumper.  
7
Follow the instructions in “Closing the server case” on page 27.  
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8
9
Reconnect the power cords and turn on the server. The BIOS is reset.  
Turn off the server, then disconnect the power cords and all other cables connected to  
the server.  
10 Follow the instructions in “Opening the server case” on page 25.  
11 Place the jumper back onto pins 1-2.  
12 Follow the instructions in “Closing the server case” on page 27.  
Resetting BIOS passwords  
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear  
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on  
Caution  
Moving the jumper while the power is on can damage your server. Always turn off  
the server and unplug the power cords and all other cables before changing the jumper.  
To clear the BIOS password(s):  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
3
Follow the instructions in “Opening the server case” on page 25.  
Remove the jumper across pins 1-2 of header J56-A, then place the jumper across pins 2-3.  
4
5
6
Follow the instructions in “Closing the server case” on page 27.  
Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.  
Turn off the server, then disconnect the power cords and all other cables connected to  
the server.  
7
8
9
Follow the instructions in “Opening the server case” on page 25.  
Place the jumper back onto pins 1-2.  
Follow the instructions in “Closing the server case” on page 27.  
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Updating and recovering the BMC  
Updating the BMC firmware  
To update the BMC firmware:  
1
2
3
Download the BMC firmware zip file from support.gateway.com.  
Read the release notes for the firmware update.  
Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file  
to update the firmware.  
4
When the BMC update is complete, reboot your server.  
Recovering the BMC  
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC  
update may not be successful. If this occurs, you may need to recover the old BMC.  
Important  
This method does not work if the keyboard is connected through the KVM switch.  
To manually recover the BMC:  
1
Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure  
that you turn off the server, then unplug the power cord(s) and all other cables connected  
to the server.  
2
Follow the instructions in “Opening the server case” on page 25.  
Caution  
Moving the jumper while the power is on can damage your server. Always  
turn off the server and unplug the power cords and all other cables before changing  
the jumper.  
3
Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.  
4
5
Follow the instructions in “Closing the server case” on page 27.  
Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”  
6
7
Follow the instructions in “Opening the server case” on page 25.  
Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.  
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8
9
Follow the instructions in “Closing the server case” on page 27.  
Plug in the AC power cords and turn on the server for normal use.  
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CHAPTER 6: Troubleshooting  
Telephone support  
Before calling Gateway Customer Care  
If you have a technical problem with your server, follow these recommendations before  
contacting Gateway Customer Care:  
Make sure that your server is connected correctly to a grounded AC outlet that is supplying  
power.  
If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure  
that all cables are plugged in securely and plugged into the correct port or jack.  
If you have recently installed hardware or software, make sure that you have installed it  
following the instructions provided with it. If you did not purchase the hardware or  
software from Gateway, see the manufacturer’s documentation and technical support  
resources.  
If you have “how to” questions about using a program, see:  
The program’s online Help  
The program’s documentation  
Your operating system’s documentation  
The software or hardware manufacturer’s Web site  
Have your client ID, serial number (usually located on the back of your server case), and  
order number available, along with a detailed description of your issue, including the exact  
text of any error messages, and the steps you have taken.  
Make sure that your server is nearby at the time of your call. The technician may have  
you follow appropriate troubleshooting steps.  
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and  
other technical help. You can also use the Web site to e-mail Customer Care. For more  
information, visit Gateway’s Customer Care Web site at support.gateway.com.  
Telephone support  
Gateway offers a wide range of customer service, technical support, and information services.  
Telephone numbers  
You can access the following services through your telephone to get answers to your questions:  
Resource  
Service description  
How to reach  
Gateway’s  
fee-based software  
tutorial service  
Get tutorial assistance for software issues.  
800-229-1103 (charged to your  
credit card)  
Gateway Customer  
Care  
Talk to a Gateway Customer Care representative  
about a non-tutorial technical support question.  
877-485-1464 (US) (say the word  
“Server”)  
800-846-3609 (CanadaandPuerto  
Rico)  
605-232-2191  
(all other countries)  
Sales, accounting,  
and warranty  
Get information about available systems, pricing,  
orders, billing statements, warranty service, or  
other non-technical issues.  
800-846-2000 (US)  
888-888-2037 (Canada)  
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Tutoring and training  
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,  
Gateway recommends the following training resources.  
Resource  
Service description  
For more information  
Gateway Learning  
Libraries  
A variety of courses and tutorials are available on  
CD. Select from several easy-to-use learning  
libraries.  
www.gateway.com/training  
Safety guidelines  
While troubleshooting your server, follow these safety guidelines:  
Never remove the top panel while your server is turned on and while the modem cable  
and the power cords are connected.  
Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power  
is disconnected, energy stored in the monitor components can be dangerous. Also, opening  
the monitor voids its warranty.  
Make sure that you are grounded correctly before opening the server. For more information  
about preventing damage from static electricity, see “Preventing static electricity  
After you complete any maintenance task where you have to open the server case, make  
sure that you close the case and reconnect all cables before you restart your server.  
Warning  
To avoid bodily injury, do not attempt to troubleshoot your server problem if:  
- The power cords or plugs are damaged  
- Liquid has been spilled into your server  
- Your server was dropped  
- The case was damaged  
Instead, unplug your server and contact a qualified computer technician.  
Error messages  
These messages often indicate procedural errors such as typing an incorrect keystroke or trying  
to save a file to a write-protected diskette. Some messages, however, may indicate a problem  
that requires further troubleshooting.  
Memory messages  
Gate20 Error  
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls  
access of memory over 1 MB. This may indicate a problem with the system board.  
Boot messages  
Boot Failure ...  
This is a generic message indicating the BIOS could not boot from a particular device. This  
message is usually followed by other information concerning the device.  
Invalid Boot Diskette (if a diskette drive is available)  
A diskette was found in the drive, but it is not configured as a bootable diskette.  
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Drive Not Ready  
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.  
This is often reported by drives when no media is present.  
A: Drive Error  
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure  
the device. This may be due to a bad cable or faulty diskette drive.  
Insert BOOT diskette in A:  
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.  
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device  
BIOS could not find a bootable device in the system or removable media drive does not contain  
media.  
NO ROM BASIC  
This message occurs on some systems when no bootable device can be detected.  
Storage Device messages  
Primary Master Hard Disk Error  
The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.  
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI  
devices in POST.  
Primary Slave Hard Disk Error  
The ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This  
message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in  
POST.  
Secondary Master Hard Disk Error  
The ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS.  
This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices  
in POST.  
Secondary Slave Hard Disk Error  
The ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.  
This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices  
in POST.  
Primary Master Drive - ATAPI Incompatible  
The IATAPI device configured as Primary Master failed an ATAPI compatibility test. This message  
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.  
Primary Slave Drive - ATAPI Incompatible  
The ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message  
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.  
Secondary Master Drive - ATAPI Incompatible  
The ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message  
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.  
Secondary Slave Drive - ATAPI Incompatible  
The ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message  
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.  
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S.M.A.R.T. Capable but Command Failed  
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.  
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.  
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.  
S.M.A.R.T. Command Failed  
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.  
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.  
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.  
S.M.A.R.T. Status BAD, Backup and Replace  
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.  
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.  
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.  
S.M.A.R.T. Capable and Status BAD  
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.  
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.  
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.  
System configuration messages  
DMA-2 Error  
Error initializing secondary DMA controller. This is a fatal error, often indication a problem with  
system hardware.  
DMA Controller Error  
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a  
problem with system hardware.  
Checking NVRAM..Update Failed  
BIOS could not write to the NVRAM block. This message appears when the FLASH part is  
write-protected or if there is no FLASH part (System uses a PROM or EPROM).  
Microcode Error  
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to  
INTEL CPUs. The message is most likely to appear when a new CPU is installed in a system board  
with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update  
for the new CPU.  
NVRAM Checksum Bad, NVRAM Cleared  
There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.  
Resource Conflict  
More than one system device is trying to use the same non-shareable resources (Memory or I/O).  
NVRAM Ignored  
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in  
POST.  
NVRAM Bad  
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in  
POST due to a data error.  
Static Resource Conflict  
Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).  
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CHAPTER 6: Troubleshooting  
PCI I/O conflict  
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.  
PCI ROM conflict  
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.  
PCI IRQ conflict  
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.  
PCI IRQ routing table error  
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to  
route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI  
Interrupt Routing of the system.  
Timer Error  
Indicates an error while programming the count register of channel 2 of the 8254 timer. This  
may indicate a problem with system hardware.  
Interrupt Controller-1 error  
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with  
system hardware.  
Interrupt Controller-2 error  
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with  
system hardware.  
CMOS messages  
CMOS Date/Time Not Set  
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system  
time in AMIBIOS Setup.  
CMOS Battery Low  
CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.  
It could also appear when the user intentionally discharges the CMOS battery.  
CMOS Settings Wrong  
CMOS settings are invalid. This error can be resolved by using BIOS Setup.  
CMOS Checksum Bad  
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by  
a program other than the BIOS or that the CMOS is not retaining its data due to malfunction.  
This error can typically be resolved by using BIOS Setup.  
Miscellaneous messages  
Keyboard Error  
Keyboard is not present or the hardware is not responding when the keyboard controller is  
initialized.  
Keyboard/Interface Error  
Keyboard Controller failure. This may indicate a problem with system hardware.  
System Halted  
The system has been halted. A reset or power cycle is required to reboot the machine. This  
message appears after a fatal error has been detected.  
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Troubleshooting  
First steps  
Warning  
To avoid bodily injury, do not attempt to troubleshoot your server problem if:  
- The power cords or plugs are damaged  
- Liquid has been spilled into your server  
- Your server was dropped  
- The case was damaged  
Instead, unplug your server and contact a qualified computer technician.  
Try these steps first before going to the following sections:  
Make sure that the power cords are connected to your server and an AC outlet and that  
the AC outlet is supplying power.  
If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle  
the power required by your server.  
If you added or removed server components before the problem started, review the  
installation procedures you performed and make sure that you followed each instruction.  
You may need to remove the device, uninstall the device’s software, then reinstall the  
device.  
If an error message appears on the screen, write down the exact message before calling  
Gateway Customer Care. For instructions, see “Telephone support” on page 62.  
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your  
server restarts. Check your configuration settings.  
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the  
server into a halt state. For the location of the button, see “Control panel” on page 2.  
If an error occurs in a program, see its documentation or online help.  
Battery replacement  
If you have problems after installing a new CMOS battery, try each of the following items, closing  
the case and restarting the server after each try:  
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your  
server restarts. Correct any discrepancies.  
Remove the back top panel by following the instructions in “Opening the server case” on  
page 25, then make sure that all cables inside the case are attached securely. Also, make  
sure that the colored cable edges are aligned correctly and that the connectors do not miss  
any pins.  
If you have the correct test equipment, make sure that the new battery has power.  
Although unlikely, your new battery may be defective.  
Beep codes  
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an  
error message that describes the problem. The BIOS also sounds a beep code (one long tone  
followed by two short tones) during POST if the video configuration fails (a faulty video controller)  
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot  
the operating system. No error found.  
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually  
consisting of one long tone followed by a series of short tones. For more information on the  
beep codes issued, check the documentation for that device.  
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses  
these codes to inform you of error conditions.  
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Beeps  
Description  
Troubleshooting steps  
1
Memory refresh timer error  
Reseat the memory modules or replace with  
modules you know are good.  
2
3
4
Parity error in the first 64 KB of memory.  
Base memory read/write test error  
System board timer not operational.  
Same as for 1 beep.  
Same as for 1 beep.  
Possible system board malfunction. To eliminate  
the possibility of an add-in card problem,  
remove all expansion cards.  
If the beep code occurs even when all expansion  
cards have been removed, the system board is  
at fault.  
If the beep code does not occur when the  
expansion cards have been removed, one of the  
cards is causing the problem. Install the cards  
one at a time until the problem happens again.  
When the beep code returns, the most recent  
card you installed is at fault.  
5
6
A processor on the system board generated an  
error.  
Remove one of the processors if two are  
installed, then try a known good processor in  
the first socket.  
Same as for 4 beeps.  
The keyboard controller (8042) may be  
defective. The BIOS cannot switch to Protected  
mode.  
Remove the keyboard to see if the error goes  
away. If it does, try a known good keyboard.  
Same as for 4 beeps.  
7
8
General exception error (processor exception  
error).  
Same as for 5 beeps  
Display memory error (system video adapter).  
If the system video adapter is an add-in card,  
replace or reseat the video adapter. If the video  
adapter is integrated into the system board, the  
board may be faulty. Try using an add-in card.  
9
The ROM checksum value does not match the  
value encoded in the BIOS.  
Same as for 4 beeps.  
10  
11  
The shutdown register for CMOS RAM failed.  
The cache memory test failed.  
Same as for 4 beeps.  
Same as for 4 beeps.  
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Diagnostic LEDs  
This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting  
your system, these LEDs can help you determine where errors are taking place.  
If you are experiencing problems with your server, open the case and check these LEDs (CR22  
to CR29) on the system board, then check the tables on the following pages to determine the  
problem.  
The location of Port 80 LEDs is shown in the following illustration:  
The eight diagnostic LEDs are divided into two groups. LEDs from CR22-CR25 comprise one group,  
and LEDs from CR26-CR829 comprise the other group. The two groups represent the two digits  
of the hex code. The CR22-CR25 group stands for the first digit and the CR26-CR29 group stands  
for the second.  
CR24  
CR25  
CR26  
CR27  
CR28  
CR29  
CR22  
CR23  
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In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding  
an error is taking place.  
For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect  
the PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem.  
All LEDs are cleared and restored to normal status after the server is power cycled.  
POST code checkpoints  
The following table shows the checkpoints, LED codes, and task description of events that may  
occur during the POST portion of the BIOS:  
Check  
point  
Description  
03  
Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,  
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.  
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”  
04  
Check CMOS diagnostic byte to determine if battery power is OK and CMOS  
checksum is OK. Verify CMOS checksum manually by reading storage area. If the  
CMOS checksum is bad, update CMOS with power-on default values and clear  
passwords. Initialize status register A.  
Initialize data variables that are based on CMOS setup questions. Initialize both the  
8259 compatible PICs in the system.  
05  
06  
Initialize the interrupt controller in hardware (generally PIC) and interrupt vector  
table.  
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the  
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.  
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”  
08  
Initialize the CPU. The BAT test is being done on KBC. The keyboard controller  
command byte is being programmed after Auto detection of KB/MS using AMI KB-5.  
C0  
C1  
C2  
C5  
C6  
C7  
0A  
0B  
0C  
0E  
Early CPU Init Start — Disable Cache - Init Local APIC  
Set up boot strap processor information.  
Set up boot strap processor for POST.  
Enumerate and set up application processors.  
Re-enable cache for boot strap processor.  
Early CPU Init Exit.  
Initialize the 8042 compatible keyboard controller.  
Detect the presence of PS/2 mouse.  
Detect the presence of keyboard in KBC port.  
Testing and initialization of different input devices. Also, update the Kernel  
Variables.  
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.  
Uncompress all available language, BIOS logo, and Silent logo modules.  
13  
24  
30  
Early POST initialization of chipset registers.  
Uncompress and initialize any platform specific BIOS modules.  
Initialize System Management Interrupt.  
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Check  
point  
Description  
2A  
Initialize different devices through DIM.  
See “DIM code checkpoints” on page 74 for more information.  
2C  
Initialize different devices. Detects and initializes the video adapter installed in the  
system that has optional ROMs.  
2E  
31  
Initialize all the output devices.  
Allocate memory for ADM module and uncompress it. Give control to ADM module  
for initialization. Initialize language and font modules for ADM. Activate ADM  
module.  
33  
37  
Initialize the silent boot module. Set the window for displaying text information.  
Displaying sign-on message, CPU information, setup key message, and any  
OEM-specific information.  
38  
Initialize different devices through DIM. See “DIM code checkpoints” on page 74  
for more information.  
39  
3A  
3B  
Initialize DMAC-1 and DMAC-2.  
Initialize RTC date/time.  
Test for total memory installed in the system. Also, press DEL or ESC keys to limit  
memory test. Display total memory in the system.  
3C  
40  
Mid-POST initialization of chipset registers.  
Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and  
so on) successfully installed in the system and update the BDA, EBDA, and so on.  
50  
52  
Programming the memory hole or any kind of implementation that needs an  
adjustment in system RAM size, if needed.  
Updates CMOS memory size from memory found in memory test. Allocates  
memory for Extended BIOS Data Area from base memory.  
60  
75  
78  
7A  
7C  
84  
85  
87  
8C  
8D  
8E  
90  
A0  
A1  
Initialize NUM-LOCK status and programs the KBD typematic rate.  
Initialize Int-13 and prepare for IPL detection.  
Initialize IPL devices controlled by BIOS and option ROMs.  
Initialize remaining option ROMs.  
Generate and write contents of ESCD in NVRam.  
Log errors encountered during POST.  
Display error to the user and gets the user response to error.  
Execute BIOS setup if needed/requested.  
Late POST initialization of chipset registers.  
Build ACPI tables (if ACPI is supported).  
Program the peripheral parameters. Enable/disable NMI as selected.  
Late POST initialization of system management interrupt.  
Check boot password if installed.  
Clean-up work needed before booting to operating system.  
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CHAPTER 6: Troubleshooting  
Check  
point  
Description  
A2  
Take care of runtime image preparation for different BIOS modules. Fill the free  
®
area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table.  
Prepares the runtime language module. Disables the system configuration display,  
if needed.  
A4  
A7  
Initialize runtime language module.  
Display the system configuration screen, if enabled. Initialize the CPUs before boot,  
including the programming of the MTRRs.  
A8  
A9  
AA  
AB  
AC  
B1  
00  
Prepare CPU for operating system boot, including final MTRR values.  
Wait for user input at config display, if needed.  
Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.  
Prepare BBS in Int 19 boot.  
End of POST initialization of chipset registers.  
Save system context for ACPI.  
Pass control to OS Loader (typically INT19h).  
Bootblock initialization code checkpoints  
The Bootblock initialization code sets up the chipset, memory, and other components before  
system memory is available. The following table provides the diagnostic LED code for these  
checkpoints and describes the type of checkpoints that may occur during the bootblock  
initialization:  
Check  
point  
Description  
Before  
D1h  
Early chipset initialization is done. Early super I/O initialization is done, including  
RTC and keyboard controller. NMI is disabled.  
D1  
Perform keyboard controller BAT test. Check if waking up from power management  
suspend state. Save power-on CPUID value in scratch CMOS.  
D0  
D2  
Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.  
Disable CACHE before memory detection. Execute full memory sizing module. Verify  
that flat mode is enabled.  
D3  
If memory sizing module not executed, start memory refresh and do memory sizing  
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that  
flat mode is enabled.  
D4  
D5  
Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.  
Bootblock code is copied from ROM to lower system memory and control is given  
to it. BIOS now executes out of RAM.  
D6  
Both key sequence and OEM-specific method is checked to determine if BIOS  
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,  
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section  
of document for more information.  
D7  
Restore CPUID value back into register. The Bootblock-Runtime interface module is  
moved to system memory and control is given to it. Determine whether to execute  
serial flash.  
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Check  
point  
Description  
D8  
The Runtime module is uncompressed into memory. CPUID information is stored in  
memory.  
D9  
Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into  
memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow  
areas, but closing SMRAM.  
DA  
Restore CPUID value back into register. Give control to BIOS POST  
(ExecutePOSTKernel). See “POST code checkpoints” on page 70 for more  
information.  
Bootblock recovery code checkpoints  
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs  
to occur because the user has forced the update or the BIOS checksum is corrupt. The following  
table provides the diagnostic LED codes for these checkpoints and describes the type of  
checkpoints that may occur during the Bootblock recovery portion of the BIOS:  
Check  
point  
Description  
E0  
Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.  
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is  
enabled.  
E9  
EA  
EB  
EF  
Set up floppy controller and data. Attempt to read from floppy.  
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.  
Disable ATAPI hardware. Jump back to checkpoint E9.  
Read error occurred on media. Jump back to checkpoint EB.  
Determine information about root directory of recovery media.  
E9 or  
EA  
F0  
F1  
F2  
Search for pre-defined recovery file name in root directory.  
Recovery file not found.  
Start reading FAT table and analyze FAT to find the clusters occupied by the recovery  
file.  
F3  
F5  
FA  
Start reading the recovery file cluster by cluster.  
Disable L1 cache.  
Check the validity of the recovery file configuration to the current configuration of  
the flash part.  
FB  
Make flash write-enabled through chipset and OEM-specific method. Detect correct  
flash part. Verify that the found flash part size equals the recovery file size.  
F4  
FC  
FD  
FF  
The recovery file size does not equal the found flash part size.  
Erase the flash part.  
Program the flash part.  
The flash has been updated successfully. Make flash write-disabled. Disable ATAPI  
hardware. Restore CPUID value back into register. Give control to F000 ROM at  
F000:FFF0h.  
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DIM code checkpoints  
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize  
different system buses. The following table describes the main checkpoints where the DIM module  
is accessed.  
Checkpoint  
Description  
2A  
Initialize different buses and perform the following functions:  
Reset, Detect, and Disable (function 0) — Disables all  
device nodes, PCI devices, and PnP ISA cards. It also  
assigns PCI bus numbers.  
Static Device Initialization (function 1) — Initializes all  
static devices that include manual configured onboard  
peripherals, memory and I/O decode windows in PCI-PCI  
bridges, and noncompliant PCI devices. Static resources  
are also reserved.  
Boot Output Device Initialization (function 2) — Searches  
for and initializes any PnP, PCI, or AGP video devices.  
38  
Initialize different buses and perform the following functions:  
Boot Input Device INitialization (function 3) — Searches for  
and configures PCI input devices and detects if system has  
standard keyboard controller.  
IPL Device Initialization (function 4) — Searches for and  
configures all PnP and PCI boot devices.  
General Device Initialization (function 5) — Configures all  
onboard peripherals that are set to an automatic  
configuration and configures all remaining PnP and PCI  
devices.  
ACPI runtime checkpoints  
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves  
a sleep state. The following table describes the types of checkpoints that may occur during ACPI  
sleep or wake events:  
Checkpoint  
Description  
AC  
First ASL checkpoint. Indicates that the system is running in  
ACPI mode.  
AA  
System is running in APIC mode.  
01, 02, 03, 04, 05  
10, 20, 30, 40, 50  
Entering sleep state S1, S2, S3, S4, or S5.  
Waking from sleep state S1, S2, S3, S4, or S5.  
BIOS  
The settings in the BIOS Setup utility are not retained  
Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 49.  
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Optical drive  
Your server does not recognize an optical drive  
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your  
server restarts. Make sure that the IDE controllers are enabled. For more information, see  
Reinstall the device driver. For instructions, see Using Your Server Companion DVD.  
Make sure that the drive is configured correctly by following the instructions in the drive’s  
documentation.  
Turn off your server, then remove the drive and push it in again to make sure the drive  
is seated correctly. For instructions, see “Removing and installing an optical drive” on  
Your optical drive tray does not open  
Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive  
tray opens.  
If this problem happens frequently while the server is turned on, the drive may be defective.  
Expansion cards  
Your server does not recognize an expansion card  
Restart your server.  
Make sure that you have installed the necessary software or driver. For instructions, see  
the card’s documentation.  
Reseat the expansion card and riser card. For instructions, see “Installing and removing  
If another slot of the correct size is available, install the card in a different slot.  
Hard drive  
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error  
message  
If a diskette is in the diskette drive, eject it and restart your server by pressing the reset  
button.  
Restart your server by pressing the reset button.  
Turn off your server, then remove all hard drives and push them in again to make sure  
the drives are seated correctly. For instructions, see “Removing and installing a hard drive”  
If your server has been subjected to static electricity or physical shock, you may need to  
reinstall the operating system.  
You receive a “Non-system disk” or “disk error” error message  
Eject the diskette from the diskette drive (if installed), then press ENTER.  
Make sure that your hard drive has an active partition. For more information, see “The  
You are having problems with a SATA drive  
For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has  
recognized the drive.  
Make sure that the power cable and SATA cables are attached securely to the drive cage.  
If the drive is not detected, try a different SATA port.  
Try swapping SATA cables between drives to determine if the cable is defective.  
Try listening to the drive to determine if the drive is spinning up. If not, the drive may be  
defective.  
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The master boot record is corrupted  
In a Windows network operating system, repair the master boot record using FDISK.  
To repair the master boot record:  
At a DOS command prompt, type fdisk/ m br, then press ENTER.  
Internet  
See also Modem.  
You cannot connect to the Internet  
Make sure that your account with your Internet Service Provider (ISP) is set up correctly.  
Contact your ISP technical support for help.  
Keyboard  
Liquid has been spilled into the keyboard  
If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean  
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.  
If the keyboard does not work after it dries, you may need to replace it. This type of damage  
is not covered by your server’s warranty.  
LED information  
See “LED information” on page 8 for a description of this server’s LEDs and the information they  
provide.  
Memory  
Memory errors were detected during server start up  
Open your server and make sure that the memory modules are installed correctly. For  
A memory module may be defective. If possible, try another memory module and see if  
the error repeats.  
Monitor  
Your server is running but there is no picture  
Adjust the brightness and contrast controls to the center position.  
Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the  
power LED should be lit.  
Check the port and cable for bent or damaged pins.  
Connect your monitor to another computer, or connect a monitor that you know works  
to your server.  
The color is not uniform  
Make sure that the monitor warms up for at least 30 minutes before making a final judgment  
about color uniformity.  
Make sure that:  
The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.  
You demagnetize the screen using the monitor’s degauss feature. For more information  
on degauss, see the monitor’s documentation.  
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A horizontal line or wire is visible across the CRT monitor screen  
The monitor may use thin damper wires, located approximately 1/3 of the way from the upper  
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious  
when the monitor displays a white background. The aperture grille allows more light to pass  
through the screen for brighter colors and greater luminescence. The damper wire is a critical  
part of the overall monitor design and does not negatively affect the monitor’s function.  
Power  
You press the power button, but the server does not turn on  
If the power button LED is green, the server is turned on, but you may not be seeing an  
image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.  
If your server is plugged into a surge protector or UPS, make sure that the surge protector  
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One  
way to check this is to plug the server directly into a wall outlet, bypassing the surge  
protector or UPS.  
Make sure that the electrical outlet is working by plugging a working device, such as a  
lamp, into the outlet, then turning it on to test the outlet.  
Open your server and make sure that the power supply module cage cable is connected  
correctly to the system board.  
When you turn on the server, it makes several short beeps  
The short beeps indicate the server has encountered some type of error. See “Beep codes”  
Processor  
Your server does not recognize a new processor  
Make sure that the processor is fully seated in its socket. The processor should be  
recognized automatically if it is installed correctly.  
If you have upgraded your server from one processor to two, you may need to reconfigure  
your operating system so it recognizes the additional processor. For instructions, see your  
operating system’s documentation.  
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APPENDIX A: Server Specifications  
System specifications  
5.12 × 17.56 × 27.56 inches (13.0 × 44.6 × 70.0 cm)  
Case size  
Minimum - 79.37 lbs (36 Kg) (no bezel, power supplies, hard drives, optical  
drive, fans, cables, and so on)  
Maximum - 99.21 lbs (45 Kg) ( 0.5 Kg)  
Weight  
Five dual-rotor, multi-speed system fans  
Fans  
PS/2 keyboard or mouse (2)  
Ports  
USB (4 standard, 2 front and 2 back)  
Serial  
VGA (2 standard, 1 front and 1 back)  
LAN (4) (RJ-45)  
IPMI (RJ-45) for BMC  
One slimline drive bay for an optical drive  
Drives  
(standard)  
Twelve SATA or SAS hot-swap hard drive bays  
Hard drive bays  
Card sizes  
Riser card assembly supports three full-length, full-height and two  
low-profile PCI expansion cards  
Three 700 W hot-swap, redundant power supply modules (standard)  
Supports Windows Server 2003 (all) and Windows Storage Server 2003 (all)  
Power supply  
Operating  
systems  
FCC Class A  
Certifications  
UL  
cUL  
System board specifications  
Quad 1207-pin socket F  
Processor  
Supports as many as four AMD Opteron 8000 Series processors with 1.0 GHz  
Hyper Transport Bus  
nVIDIA nFORCE 3600 (MCP55 Professional)  
Chipset  
nVIDIA nFORCE 3050 (IO55)  
NEC PCI-X bridge uPD 720404  
Sixteen DIMM slots support from 1 GB to 64 GB total memory  
Use only 184-pin, DDR2-533/667 compliant, ECC, registered, 72-bit, single  
rank or dual rank, SDRAM modules.  
Memory  
Caution - When using Dual Rank (double row) DIMMs, a maximum of four  
loads per memory channel is supported. This means a maximum of four dual  
rank DIMMs can be populated on this system board.  
Riser 1 supports - one full-length, full-height 64-bit PCI-X 100 MHz card  
PCI device/slot  
VGA  
and two PCI-Express cards  
Riser 2 supports - two low profile PCI-Express cards.  
Integrated Matrox G200 Graphics Core with 2.25 MB  
Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp  
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nVIDIA MCP55 and IO55  
LAN  
Four onboard 10/100/1000 network interface  
Supports teaming, load-balancing, failover, TOE, and jumbo frame  
ACPI 2.0b compliance  
Supports:  
ACPI  
S0  
S1  
S5  
Environmental specifications  
The following specifications identify maximum environmental conditions. At no time should the  
server run under conditions which violate these specifications.  
Variable  
Requirements  
Temperature  
Nonoperating: -40° to 158°F (-40° to 70°C)  
Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not  
to exceed 10° per hour  
Humidity  
Nonoperating: + 10% to +95%  
Operating: +20% to +80%  
Acoustic noise  
Sound Pressure: 58 dBA (Rackmount) in an idle state at typical office  
ambient temperature. (73.4 +/- ° F) Sound Power: 6.8 BA in an idle state  
at typical office ambient temperature. (73.4 +/- 3.6° F)  
Shock  
Operating - 5.0 g, 11 mSec, 1/2 sine  
Unpackaged - 25 g, velocity change 136 inches/sec  
( 40 lbs to > 80 lbs).  
Packaged - Non-palletized free fall in height 24 inches (40 lbs to > 80 lbs)  
Vibration  
Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random  
Electrostatic  
discharge (ESD)  
+/-15 kV, air discharge  
+/- 8 kV direct contact  
System cooling  
requirement in  
BTU/Hr  
7140 BTU/hour (Based on one 700W power supply module)  
Electronic specifications  
Memory map  
Address Range (hex)  
0 to 07FFFFh  
Amount  
640 KB  
128 KB  
128 KB  
128 KB  
Function  
DOS region, base system memory  
Video or SMM memory  
Expansion card BIOS and buffer area  
System BIOS  
0A0000h to 0BFFFFh  
0C0000h and 0DFFFFh  
0E0000h to 0FFFFFh  
81  
           
APPENDIX A: Server Specifications  
Address Range (hex)  
Amount  
2 MB  
Function  
0E0000h to 0EFFFFh  
Extended system BIOS  
PCI memory space  
FC000000h to FFFFFFFFh  
64 MB  
Interrupts  
Important  
If you disable an IDE controller to free the interrupt for that controller, you must  
physically unplug the IDE cable from the system board. Simply disabling the drive by  
configuring the BIOS option does not make the interrupt available.  
The following table reflects a typical configuration, but you can change these interrupts. Use  
this information to determine how to program each interrupt.  
ISA Interrupt  
IRQ0  
Description  
8254 timer  
IRQ1  
Keyboard controller  
Cascade for IRQ9  
Free  
IRQ2  
IRQ3  
IRQ4  
Serial port  
IRQ5  
VGA  
IRQ6  
Diskette controller  
Free  
IRQ7  
IRQ8  
Real-time clock  
Generic, Option for SCI  
USB controller  
LAN  
IRQ9  
IRQ10  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
Mouse controller  
Numeric data processor  
Primary IDE controller  
Free  
Connector pinouts  
Main power connector (J48)  
Pin  
1
Signal Name  
+3.3 V  
+3.3 V  
Ground  
2
3
82  
     
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Pin  
4
Signal Name  
+5 V  
5
Ground  
+5 V  
6
7
Ground  
Power good  
Stand by +5 V  
+12 V  
8
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
+12 V  
+3.3 V  
+3.3 V  
-12 V  
Ground  
DC_ON (soft on/off)  
Ground  
Ground  
Ground  
Key  
+5 V  
+5 V  
+5 V  
Ground  
Processor power connector (J1)  
Pin  
1
Signal Name  
Ground  
Ground  
Ground  
Ground  
+12 V1  
+12 V1  
+12 V2  
+12 V2  
2
3
4
5
6
7
8
83  
APPENDIX A: Server Specifications  
VGA connector  
Pin  
Signal Name  
1
Red  
2
Green  
3
Blue  
4
No connection  
5
GND  
6
GND  
7
+5 V  
8
GND  
9
+5 V  
10  
11  
12  
13  
14  
15  
GND  
No connection  
SDA  
HSYNC (horizontal sync)  
VSYNC (vertical sync)  
SCL  
Serial port connector  
Pin  
1
Signal Name  
DCD  
Description  
Data Carrier Detect  
Receive Data  
2
RXDATA  
TXDATA  
DTR  
3
Transmit Data  
Data Terminal Ready  
Ground  
4
5
GND  
6
DSR  
Data Set Ready  
Request To Send  
Clear To Send  
Ring Indicate  
7
RTS  
8
CTS  
9
RI  
Keyboard and Mouse connectors  
Pin  
1
Signal Name  
Keyboard (or mouse) data  
NC  
2
84  
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Pin  
3
Signal Name  
GND  
4
+5 V  
5
Keyboard (or mouse) clock  
NC  
6
External USB connectors  
Pin  
1
Signal Name  
+5 V  
2
USBn Data-  
USBn Data+  
GND  
3
4
2
I C (SMBus) connector  
Pin  
1
Signal Name  
2
I C SCL  
2
2
I C SDA  
2
3
I C Alert  
4
Ground  
+3.3 V  
5
Additional specifications  
For more information about your server, such as memory size, hard drive size, and processor  
type, visit Gateway’s Support page at support.gateway.com. The Support page also has links to  
additional Gateway documentation and detailed specifications for your server.  
85  
   
APPENDIX A: Server Specifications  
86  
APPENDIXB  
BIOS Settings  
87  
     
APPENDIX B: BIOS Settings  
If you ever need to restore your BIOS settings, such as after a system board change, a record  
of the settings will make the process much easier. You can print this appendix, then record your  
custom BIOS settings on the printout. Only settings which can be changed are listed. For a  
complete list of viewable BIOS settings, run the BIOS Setup utility.  
To view all BIOS settings:  
1
2
Restart your server  
Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility  
opens.  
3
Select menus and submenus to display setting information.  
Caution  
Setting the wrong values in the Advanced Menu may cause the server to  
malfunction.  
BIOS menu  
BIOS submenu  
Setting  
Value  
Main  
System Overview  
AMIBIOS (Version, Build date,  
System ID, Version), Processor  
(Type, Speed, Count)  
System Memory (Size)  
System Time  
HH:MM:SS  
System Date  
DAY MM/DD/YYYY  
Advanced  
CPU Configuration  
Module Version  
Physical count  
Logical count  
Manufacturer and type  
Revision  
Cache L1  
Cache L2  
Speed  
Current FSB Multiplier  
Maximum FSB Multiplier  
Able to Change Freq.  
uCode Patch Level  
GART Error Reporting  
Enabled  
Disabled  
Microcode Update  
SVM  
Enable  
Disable  
Enable  
Disable  
88  
   
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BIOS menu  
BIOS submenu  
Setting  
Value  
ACPI 2.0 Object  
Enable  
Disable  
Memory  
Configuration  
Total Memory Capacity  
IOMMU Mode  
AGP Present  
Disabled  
32MB  
64MB  
128MB  
256MB  
512MB  
1GB  
Memory Hole Remapping  
CS Sparing Enable  
Enabled  
Disabled  
Enabled  
Disabled  
DIMM Information  
CPU0  
Size of Dimm #A0 (Size or Non-Presence)  
Size of Dimm #B0 (Size or Non-Presence)  
Size of Dimm #A1 (Size or Non-Presence)  
Size of Dimm #B1 (Size or Non-Presence)  
CPU1  
Size of Dimm #A0 (Size or Non-Presence)  
Size of Dimm #B0 (Size or Non-Presence)  
Size of Dimm #A1 (Size or Non-Presence)  
Size of Dimm #B1 (Size or Non-Presence)  
CPU2  
Size of Dimm #A0 (Size or Non-Presence)  
Size of Dimm #B0 (Size or Non-Presence)  
Size of Dimm #A1 (Size or Non-Presence)  
Size of Dimm #B1 (Size or Non-Presence)  
CPU3  
Size of Dimm #A0 (Size or Non-Presence)  
Size of Dimm #B0 (Size or Non-Presence)  
Size of Dimm #A1 (Size or Non-Presence)  
Size of Dimm #B1 (Size or Non-Presence)  
IDE Configuration  
OnBoard IDE Controller  
OnBoard SATA Controller  
Disabled  
Enabled  
Disabled  
Device 0  
Device 0/1  
Device 0/1/2  
Primary IDE Master  
Primary IDE Slave  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
MCP55 SATA 0 Primary  
(auto-detected)  
Selects IDE Configuration sub-menu.  
89  
APPENDIX B: BIOS Settings  
BIOS menu  
BIOS submenu  
Setting  
Value  
MCP55 SATA 0 Secondary  
(auto-detected)  
Selects IDE Configuration sub-menu.  
MCP55 SATA 1 Primary  
MCP55 SATA 1 Secondary  
MCP55 SATA 2 Primary  
MCP55 SATA 2 Secondary  
IO55 SATA 0 Primary  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
IO55 SATA 0 Secondary  
IO55 SATA 1 Primary  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
IO55 SATA 1 Secondary  
IO55 SATA 2 Primary  
(auto-detected)  
Selects IDE Configuration sub-menu.  
(auto-detected)  
Selects IDE Configuration sub-menu.  
IO55 SATA 2 Secondary  
Hard Disk Write Protect  
(auto-detected)  
Selects IDE Configuration sub-menu.  
Disabled  
Enabled  
IDE Detect Time Out (Sec)  
0, 5, 10, 15, 20, 25, 30, 35  
ATA(PI) 80Pin Cable Detection  
Host & Device  
Host  
Device  
Super I/O  
Configuration  
Onboard Floppy Controller  
Floppy A  
Disabled  
Enabled  
Disabled  
1.44 MB 3½”  
2.88 MB 3½”  
Serial Port 1 Address  
Serial Port 1 IRQ  
Disabled  
3F8  
2F8  
3E8  
2E8  
IRQ3  
IRQ4  
IRQ10  
IRQ11  
PS/2 Keyboard  
PS/2 Mouse  
Present  
Present  
90  
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BIOS menu  
BIOS submenu  
Setting  
Value  
USB Configuration  
USB Devices Enabled (List of  
USB devices detected by BIOS)  
Legacy USB Support  
Disabled  
Enabled  
Auto  
USB 2.0 Controller Mode  
BIOS EHCI Hand-Off  
FullSpeed (12 Mbps)  
HiSpeed (480 Mbps)  
Disabled  
Enabled  
PCI Configuration  
OnBoard VGA  
Disabled  
Enabled  
OnBoard NIC1  
Disabled  
Enabled  
OnBoard NIC2  
Disabled  
Enabled  
OnBoard NIC3  
Disabled  
Enabled  
OnBoard NIC4  
Disabled  
Enabled  
OnBoard NIC PXE Function  
Disabled  
Enabled  
PCIX Daughter Card Option  
ROM  
Disabled  
Enabled  
GW MzBoard Option ROM  
Disabled  
Enabled  
Full Height Riser Slot  
Installed  
PCIe Top Slot Option ROM  
Disabled  
Enabled  
PCIe Middle Slot Option  
ROM  
Disabled  
Enabled  
PCI-X Bottom Slot Option  
ROM  
Disabled  
Enabled  
Low Profile Riser Slot  
Installed  
PCIe Top Slot Option ROM  
Disabled  
Enabled  
PCIe Middle Slot Option  
ROM  
Disabled  
Enabled  
91  
APPENDIX B: BIOS Settings  
BIOS menu  
Boot  
BIOS submenu  
Setting  
Value  
Boot Settings  
Configuration  
Quick Boot  
Disabled  
Enabled  
Quiet Boot  
Disabled  
Enabled  
Bootup Num-Lock  
POST Error Pause  
On  
Off  
Disabled  
Enabled  
Security  
Supervisor Password  
(Installed/Not installed)  
User Password (Installed/Not  
installed)  
Change Supervisor Password  
(Set or clear Supervisor  
password)  
User Access Level  
No Access  
View Only  
Limited  
Full Access  
Change User Password (Set or  
clear User password)  
Password Check  
Disabled  
Enabled  
Boot Sector Virus Protection  
Disabled  
Enabled  
Power & Reset Switches Inhibit Disabled  
Enabled  
NMI control switch inhibit  
Disabled  
Enabled  
Server  
System Management  
Restore on AC Power Loss  
Install OS  
Last State  
Windows/Other  
Wake on Ring Function  
Enabled  
Disabled  
Plug & Play BMC detection  
Enabled  
Disabled  
Remote Access  
Configuration  
92  
www.gateway.com  
BIOS menu  
BIOS submenu  
Setting  
Value  
Remote Access  
Disabled  
Enabled  
Serial Port Number (Base  
address and IRQ)  
COM1  
Serial Port Mode  
115200 8,n,1  
57600 8,n,1  
19200 8,n,1  
09600 8,n,1  
Flow Control  
None  
Hardware  
Software  
Redirection After BIOS POST  
Terminal Type  
Disabled  
Boot Loader  
Always  
ANSI  
VT100+  
VT-UTF8  
VT-UTF8 Combo Key Support  
Disabled  
Enabled  
IPMI Configuration  
Status of BMC  
BMC Firmware Revision  
View BMC Event Log  
Clear BMC System Event Log  
Disable PEF  
Provides data on event log  
No  
Yes  
Restore on AC Power  
Loss  
Power Off  
Power On  
Last State  
Wake on RING  
function  
Disabled  
Enabled  
Exit  
Save Changes and Exit (F10)  
Discard Changes and Exit  
Discard Changes  
Load Optimal Defaults  
Load Custom Defaults  
Save Custom Defaults  
This second level submenu is accessed from the submenu indicated in the first column.  
93  
APPENDIX B: BIOS Settings  
BIOS submenu  
BIOS 2nd level  
Setting  
Value  
submenu  
IDE  
Configuration  
Primary IDE Master  
(All IDE drives)  
(Below is shown information  
and options appropriate to  
drive type)  
Device  
Device information  
Device vendor  
Vendor  
Size  
Device size  
LBA Mode  
Block Mode  
PIO Mode  
Async DMA  
Ultra DMA  
S.M.A.R.T.  
Type  
Device LBA mode  
Device block mode  
Device PIO mode  
Device Async DMA mode  
Device Ultra DMA mode  
Device S.M.A.R.T. support  
Not Installed  
Auto  
CD/DVD  
ARMD  
LBA/Large Mode  
Disabled  
Auto  
Block (Multi-Sector Transfer)  
Mode  
Disabled  
Auto  
PIO Mode  
Auto  
0
1
2
3
4
DMA Mode  
Auto  
SWDMA 0-2  
MWDMA 0-2  
UWDMA 0-6  
S.M.A.R.T.  
Auto  
Disabled  
Enabled  
32Bit Data Transfer  
Disabled  
Enabled  
94  
   
APPENDIXC  
Legal Information  
95  
   
APPENDIX C: Legal Information  
Important safety information  
Warning  
Always follow these instructions to help guard against personal injury and damage  
to your Gateway system.  
Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the  
safety instructions marked on the product and in the documentation are followed.  
Setting up your system  
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.  
Do not use this product near water or a heat source such as a radiator.  
Set up the system on a stable work surface.  
The product should be operated only from the type of power source indicated on the rating label.  
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.  
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for  
ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.  
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.  
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.  
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.  
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage  
surges and buildup of static charges.  
Care during use  
Do not walk on the power cord or allow anything to rest on it.  
Do not spill anything on the system.  
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or  
equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.  
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the  
wall outlets before cleaning the system.  
Warning  
This unit has two power supplies. To remove power from all internal circuitry you  
must disconnect both power cords.  
Unplug the system from the wall outlet and refer servicing to qualified personnel if:  
The power cord or plug is damaged.  
Liquid has been spilled into the system.  
The system does not operate properly when the operating instructions are followed.  
The system was dropped or the cabinet is damaged.  
The system performance changes.  
Replacement parts and accessories  
Use only replacement parts and accessories recommended by Gateway.  
Warning  
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line  
cord.  
Important  
Do not use Gateway products in areas classified as hazardous locations. Such areas  
include patient care areas of medical and dental facilities, oxygen-laden environments, or  
industrial facilities.  
96  
     
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Regulatory compliance statements  
United States of America  
Federal Communications Commission (FCC)  
Unintentional emitter per FCC Part 15  
FCC Part 15 Class A Statement  
The server is designated as complying with Class A requirements if it bares the following text on the rating label:  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference.  
(2) This device must accept any interference received, including interference that may cause undesired operation.  
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection  
against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be  
required to correct the interference at your own expense.  
Caution  
Changes or modifications not expressly approved by Gateway could void the FCC  
compliance and negate your authority to operate the product.  
Telecommunications per FCC part 68  
(applicable to products fitted with USA modems)  
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer  
Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.  
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a  
compatible modular jack which is Part 68-compliant. See installation instructions for details.  
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices  
not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined  
by the total RENs, contact the local telephone company.  
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may  
request that you disconnect the equipment until the problem is resolved.  
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will  
provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.  
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public  
service commission for information.  
When programming or making test calls to emergency numbers:  
Remain on the line and briefly explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours such as early morning or late evenings.  
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine  
unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the  
business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax  
communication software documentation for details on how to comply with the fax-branding requirement.  
FCC declaration of conformity  
Responsible party:  
Gateway Companies, Inc.  
610 Gateway Drive, North Sioux City, SD 57049  
(605) 232-2000 Fax: (605) 232-2023  
Product:  
Gateway E-9722R Server  
For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.  
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference that may cause undesired operation.  
Caution  
Changes or modifications not expressly approved by Gateway could void the FCC  
compliance and negate your authority to operate the product.  
97  
APPENDIX C: Legal Information  
Canada  
Industry Canada (IC)  
Unintentional emitter per ICES-003  
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage  
radioélectrique édicté par Industrie Canada.  
Telecommunications per Industry Canada CS03  
(for products fitted with an IC-compliant modem)  
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety  
requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.  
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed  
using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The  
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.  
Warning  
To avoid electrical shock or equipment malfunction do not attempt to make electrical  
ground connections by yourself. Contact the appropriate inspection authority or an  
electrician, as appropriate.  
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected  
together. This precaution may be particularly important in rural areas.  
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The  
termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.  
Laser safety statement  
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser  
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.  
Warning  
Use of controls or adjustments or performance of procedures other than those  
specified in this manual may result in hazardous radiation exposure. To prevent exposure  
to laser beams, do not try to open the enclosure of a CD or DVD drive.  
California Proposition 65 Warning  
Warning  
This product contains chemicals, including lead, known to the State of California to  
cause cancer and/or birth defects or reproductive harm.  
98  
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Environmental information  
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the  
environment or to human health.  
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly  
recycle or reuse most of the materials in your “end of life” product.  
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-Out Waste  
Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.  
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by  
following these simple steps:  
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.  
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is  
available in your area.  
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your product’s  
user guide and we will be glad to help you with your effort.  
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where  
applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.  
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products,  
and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.  
Notices  
Copyright © 2007 Gateway, Inc.  
All Rights Reserved  
7565 Irvine Center Drive  
Irvine, CA 92618-2930 USA  
All Rights Reserved  
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from  
Gateway.  
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication  
editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate  
information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,  
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.  
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.  
Trademark Acknowledgments  
Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered  
trademarks of their respective companies.  
99  
APPENDIX C: Legal Information  
100  
Index  
opening 25  
checkpoints  
documentation  
Gateway Web site  
Server Companion DVD 20  
drive bays  
location  
drivers  
installing 20  
drives  
configuring 28  
Numerics  
5.25-inch drive  
ACPI runtime 74  
bootblock initialization code  
location  
A
bootblock recovery code 73  
DIM code 74  
POST code 70  
accessories  
safety precautions 96  
ACPI runtime checkpoints 74  
cleaning  
add-in card  
case 16  
diskette  
see card  
keyboard 16  
screen 17  
hard drive 2, 29  
hot-swap 2, 29  
installing 28, 29  
administrator password 18  
closing case 27  
Advanced menu  
optical  
BIOS Setup utility 54  
CMOS battery  
RAID 2, 29  
see battery  
removing 28  
replacing 28  
B
components  
installing 24  
backplane  
SAS/SATA  
installing 46  
configuration jumper  
connections  
troubleshooting 75  
SATA II/SAS  
DVD  
battery  
location  
replacing 49  
troubleshooting 67  
beep codes 67  
BIOS  
control panel  
diskette drive  
Server Companion 20  
IDE  
E
power  
RJ-45  
electronic specifications 81  
USB  
video  
electrostatic discharge (ESD) 24  
empty drive bays  
recovering 55  
control panel  
replacing 50  
standard  
filling 31  
resetting 56  
resetting passwords 57  
troubleshooting 74  
environmental specifications 81  
error messages 63  
eSupport 85  
control panel connector  
BIOS Setup utility  
menus 54, 88  
cover panels  
Exit menu  
navigating through 54  
opening 54  
removing 25  
BIOS Setup utility 54  
expansion card  
passwords 18, 57  
recording configuration 17  
settings 88  
D
see card  
DDR SDRAM  
see memory  
F
submenus 94  
troubleshooting 74  
device drivers  
fan module  
installing 20  
connector  
location  
BMC  
Device Initialization Manager  
recovering 58  
see DIM  
filling empty drive bays 31  
finding specifications 80, 85  
Boot menu  
diagnostic LEDs 69  
BIOS Setup utility 54  
ACPI runtime checkpoints 74  
bootblock initialization code  
checkpoints 72  
bootblock initialization code  
checkpoints  
G
diagnostic LEDs 72  
Gateway  
bootblock recovery code  
checkpoints 73  
bootblock recovery code  
Customer Care 62  
Learning Libraries 63  
checkpoints  
DIM code checkpoints 74  
diagnostic LEDs 73  
Web address  
POST code checkpoints 70  
Web site  
DIM code checkpoints 74  
C
Gateway Systems Manager 17  
DIMM  
card  
see memory  
installing 34  
slot location 5, 34  
troubleshooting 75  
H
diskette drive  
connector  
location  
hard drive  
indicator  
case  
installing 29  
LED indicator  
display  
closing 27  
troubleshooting 76  
101  
Contents  
removing 29  
troubleshooting 75  
cleaning 16  
troubleshooting 76  
location  
troubleshooting 75  
heat sink  
installing 41  
L
P
help  
LED  
password  
telephone support 62  
information 8, 76  
resetting BIOS 57  
tutoring 63  
supervisor 18  
user 18  
LEDs  
hot-swap  
diagnostic 69  
backplane 7, 46  
system board 8, 76  
PCI card  
backplane, SATA II/SAS  
hard drives 2, 29  
power supply 43  
see card  
line conditioners 12  
location  
PCI riser assembly  
installing 34  
removing 34  
drive bays  
fan module  
hot-swap drives  
installing 29  
memory slots  
POST (power-on self-test) 13  
POST code checkpoints  
location  
PCI riser assembly  
power supply cage  
processor air duct  
diagnostic LEDS 70  
I
power  
IDE  
lock  
auxiliary connector  
connectors  
drive configuration 28  
key 2, 25  
button 2, 13, 14  
location  
cord connector  
indicators 2, 13  
indicator  
LED  
line conditioners 12  
main connector  
protecting from surges 12  
reset button  
M
information  
LED 8, 76  
Main menu  
BIOS Setup utility 54  
installing  
add-in card 34  
backplane 46  
maintenance  
cleaning 16  
source problems 12  
static electricity 24  
surge protectors 12  
troubleshooting 77  
uninterruptible power supply  
(UPS) 13  
battery 49  
cleaning case 16  
cleaning keyboard 16  
cleaning screen 17  
Gateway Systems Manager  
card 34  
drives 28  
expansion cards 34  
hard drive 29  
heat sink 41  
general guidelines 16  
recording BIOS configuration  
power distribution module  
hot-swap drive 29  
memory 31  
replacing 44  
mezzanine board 47  
PCI expansion card 34  
PCI riser assembly 34  
power supply 43  
processor 41  
power supply  
master boot record 76  
memory  
installing 43  
manageability connector  
installing 31  
uninterruptible 13  
location  
power-on self-test 13  
processor  
map 81  
SAS/SATA backplane 46  
SAS/SATA drive 29  
system board 50  
system fans 38  
troubleshooting 76  
heat sink 41  
installing 41  
replacing 41  
troubleshooting 77  
messages 63  
monitor  
cleaning 17  
troubleshooting 76  
motherboard  
see system board  
Internet connection  
troubleshooting 76  
interrupts 82  
R
intrusion switch connector  
RAID drives  
location  
installing 29  
N
IRQ assignments 82  
RAM  
NMI 67  
see memory  
non-maskable interrupt 2, 67  
J
recovering  
BIOS 55  
BMC 58  
jumper  
O
location  
opening case 25  
operating system setup 14  
optical drive  
removing  
K
mezzanine board 47  
optical drive 28  
keyboard  
102  
www.gateway.com  
PCI riser assembly 34  
see installing  
safety precautions 12, 16, 96  
Setup utility  
see BIOS Setup utility  
slots  
memory  
troubleshooting  
see removing  
add-in card 75  
system fans 38  
removing hard drive 29  
battery 67  
beep codes 67  
BIOS 74  
replacing  
specifications 80, 85  
card 75  
control panel 50  
see installing  
electronic 81  
diagnostic LEDs 69  
error messages 63  
expansion card 75  
general guidelines 67  
general safety guidelines 63  
hard drive 75  
environmental 81  
system 80  
replacing power distribution  
module 44  
system board 80  
reset button  
standard control panel  
starting server 13  
static electricity 24  
supervisor password  
resetting  
BIOS 56  
Internet connection 76  
keyboard 76  
resources  
interrupts 82  
LED information 8, 76  
master boot record 76  
memory 76  
see administrator password  
support  
telephone  
memory map 81  
riser card 5, 34  
monitor 76  
surge protector 12  
optical drive 75  
power 77  
S
system 80  
safety  
administration 17  
control 17  
power source problems 12  
processor 77  
general precautions 12, 96  
guidelines for  
ID indicator 2, 19  
interrupts 82  
management 17  
security 18  
safety guidelines 63  
technical support 62  
telephone support 62  
video 76  
troubleshooting 63  
static electricity 24  
SATA II /SAS  
specifications 80  
startup 13  
backplane  
turning off server 14  
turning on server 13  
screen  
system board  
cleaning 17  
components  
connectors  
troubleshooting 76  
U
SDRAM  
see memory  
security  
installing 50  
uninterruptible power supply  
replacing 50  
(UPS) 13  
specifications 80  
updating the BIOS 54  
UPS 13  
locking server 18  
set passwords 18  
setting up in BIOS 18  
supervisor password 18  
system 18  
user passwords 18  
using password 18  
system board LEDs 8, 76  
system configuration  
protecting with passwords  
system fans  
installing 38  
removing 38  
replacing 38  
USB ports  
internal connector  
location  
user password 18  
Security menu  
W
BIOS Setup utility 54  
Web site  
system recovery  
security switch connector  
Gateway  
recording BIOS configuration  
location  
serial number 62  
server  
T
identifying 19  
interior  
tape drive  
starting 13  
location  
turning off 14  
turning on 13  
technical support  
Customer Care 62  
resources 62  
tips before contacting 62  
Server Companion DVD 9, 20  
Server menu  
BIOS Setup utility 54  
telephone support 9, 62  
setting up  
training  
hardware 12  
operating system 14  
Gateway Learning Libraries  
103  
www.gateway.com  
104  
A MAN E-9722R USR R1 03/07  

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