Dell POWEREDGE 1950 User Manual

Dell™ PowerEdge™ 1950 Systems  
Hardware Owner’s Manual  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
1 About Your System  
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Accessing System Features During Startup .  
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Front-Panel Features and Indicators.  
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11  
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Power Indicator Codes  
NIC Indicator Codes  
LCD Status Messages .  
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15  
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System Messages .  
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25  
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Diagnostics Messages.  
Alert Messages .  
System Setup Options.  
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32  
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
CPU Information Screen .  
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35  
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Integrated Devices Screen .  
System Security Screen  
Exit Screen. .  
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Contents  
3
System and Setup Password Features .  
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38  
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40  
Using the System Password .  
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Using the Setup Password .  
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Disabling a Forgotten Password.  
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41  
Baseboard Management Controller Configuration  
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42  
BMC Setup Module Options.  
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Recommended Tools .  
Inside the System .  
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Removing and Replacing the Front Bezel .  
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50  
50  
Removing the Plastic Fan Guide .  
Replacing the Plastic Fan Guide .  
SAS Controller Daughter Card .  
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56  
56  
Removing a SAS Controller Daughter Card .  
Installing a SAS Controller Daughter Card or SAS RAID  
Controller Daughter Card  
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56  
60  
RAID Battery .  
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4
Contents  
Expansion Cards  
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61  
Configuring the Boot Device .  
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63  
System Memory.  
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63  
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General Memory Module Installation Guidelines  
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Memory Sparing Support  
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Memory Mirroring Support  
Installing Memory Modules .  
Removing Memory Modules.  
Activating the Integrated NIC TOE .  
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67  
Processors.  
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67  
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Removing the Processor .  
Installing a Processor  
RAC Card.  
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71  
72  
Installing a RAC Card .  
Removing the RAC Card and Cables  
Optical Drive .  
Replacing a Hard-Drive Carrier .  
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Removing a Hard Drive From a Hard-Drive Carrier .  
Installing a SAS Hard Drive Into a SATAu Drive Carrier  
Installing a SATA Hard Drive Into a SATA Drive Carrier  
Installing a SATA Hard Drive and Interposer Card Into a  
SATAu Hard-Drive Carrier.  
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80  
Contents  
5
Expansion-Card Riser.  
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82  
83  
Removing an Expansion-Card Riser .  
Installing an Expansion-Card Riser  
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Backplane Board .  
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83  
85  
Removing the Backplane Board .  
Installing the Backplane Board.  
Sideplane Board.  
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85  
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Removing the Sideplane Board  
Installing the Sideplane Board .  
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System Battery .  
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86  
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Replacing the System Battery .  
Control Panel Assembly  
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88  
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Removing the Control Panel .  
Installing the Control Panel  
System Board .  
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90  
91  
Installing the System Board .  
Safety First—For You and Your System.  
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93  
Checking the Equipment  
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94  
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96  
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Troubleshooting the Keyboard .  
Troubleshooting the Mouse  
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Troubleshooting Basic I/O Functions .  
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Troubleshooting a USB Device  
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Troubleshooting a NIC .  
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98  
98  
99  
Troubleshooting a Wet System  
Troubleshooting a Damaged System  
6
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104  
107  
108  
Troubleshooting a Hard Drive.  
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Troubleshooting Expansion Cards.  
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Troubleshooting the Microprocessors .  
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112  
112  
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Running the System Diagnostics  
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System Diagnostics Testing Options  
Using the Custom Test Options .  
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112  
112  
113  
Selecting Devices for Testing  
Viewing Information and Results  
System Board Connectors. .  
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118  
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123  
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SAS/SATA Backplane Board Connectors .  
Expansion-Card Riser-Board Components and PCI Buses  
SAS Sideplane Board Connectors. .  
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Contents  
7
Online Services  
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125  
126  
AutoTech Service  
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127  
127  
128  
130  
Product Information.  
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Returning Items for Warranty Repair or Credit .  
Before You Call .  
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Glossary  
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147  
155  
Index  
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8
Contents  
1
About Your System  
This section describes the physical, firmware, and software interface features that provide and ensure  
the essential functioning of your system. The physical connectors on your system’s front and back  
panels provide convenient connectivity and system expansion capability. The system firmware,  
applications, and operating systems monitor the system and component status and alert you when a  
problem arises. System conditions can be reported by any of the following:  
Front or back panel indicators  
LCD status messages  
System messages  
Warning messages  
Diagnostics messages  
Alert messages  
This section describes each type of message, lists the possible causes, and provides steps to resolve any  
problems indicated by a message. The system indicators and features are illustrated in this section.  
Other Information You May Need  
CAUTION: The Product Information Guide provides important safety and regulatory information.  
Warranty information may be included within this document or as a separate document.  
The Rack Installation Guide or Rack Installation Instructions included with your rack solution  
describes how to install your system into a rack.  
The Getting Started Guide provides an overview of system features, setting up your system, and  
technical specifications.  
CDs included with your system provide documentation and tools for configuring and managing your  
system.  
Systems management software documentation describes the features, requirements, installation, and  
basic operation of the software.  
Operating system documentation describes how to install (if necessary), configure, and use the  
operating system software.  
Documentation for any components you purchased separately provides information to configure and  
install these options.  
Updates are sometimes included with the system to describe changes to the system, software, and/or  
documentation.  
About Your System  
9
     
NOTE: Always check for updates on support.dell.com and read the updates first because they often  
supersede information in other documents.  
Release notes or readme files may be included to provide last-minute updates to the system or  
documentation or advanced technical reference material intended for experienced users or technicians.  
Accessing System Features During Startup  
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your  
operating system begins to load before you enter the keystroke, allow the system to finish booting, and then  
restart your system and try again.  
Table 1-1. Keystrokes for Accessing System Features  
Keystroke  
<F2>  
Description  
Enters the System Setup program. See "Using the System Setup Program" on page 31.  
Enters the System Diagnostics program. See "Running the System Diagnostics" on page 112.  
<F10>  
<Ctrl+E>  
Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the  
system event log (SEL). See the BMC Users Guide for more information on setup and use of BMC.  
<Ctrl+C>  
<Ctrl+R>  
Enters the SAS Configuration Utility. See your SAS adapter Users Guide for more information.  
Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more  
information, see the documentation for your RAID card.  
<Ctrl+S>  
<Ctrl+D>  
Option is displayed only if you have PXE support enabled through the System Setup Program (see  
"Integrated Devices Screen" on page 36). This keystroke allows you to configure NIC settings for PXE  
boot. For more information, see the documentation for your integrated NIC.  
If you have the optional Dell Remote Access Controller (DRAC) installed, this keystroke allows  
access to selected DRAC configuration settings. See the DRAC Users Guide for more information on  
setup and use of DRAC.  
10  
About Your System  
     
Front-Panel Features and Indicators  
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the  
system's front panel.  
Figure 1-1. Front-Panel Features and Indicators  
1
2
3
4
5
6
8
7
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors  
Ite  
m
Indicator, Button, or Connector  
Power-on indicator, power button  
Icon  
Description  
1
The power button controls the DC power supply output to  
the system.  
NOTE: If you turn off the system using the power button  
and the system is running an ACPI-compliant operating  
system, the system performs a graceful shutdown before  
the power is turned off. If the system is not running an  
ACPI-compliant operating system, the power is turned off  
immediately after the power button is pressed.  
2
3
NMI button  
Used to troubleshoot software and device driver errors  
when using certain operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so by qualified  
support personnel or by the operating system's  
documentation.  
System identification button  
The identification buttons on the front and back panels can  
be used to locate a particular system within a rack. When  
one of these buttons is pushed, the blue system status  
indicator on the front and back blinks until one of the  
buttons is pushed again.  
About Your System  
11  
       
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)  
Ite  
m
Indicator, Button, or Connector  
LCD display  
Icon  
Description  
4
Provides system ID, status information, and system error  
messages.  
The LCD display lights during normal system operation.  
Both the systems management software and the  
identification buttons located on the front and back of the  
system can cause the LCD to flash blue to identify a  
particular system.  
The LCD display lights amber when the system needs  
attention due to a problem with power supplies, fans,  
system temperature, or hard drives.  
NOTE: If the system is connected to AC power and an  
error has been detected, the LCD display lights amber  
regardless of whether the system has been powered on.  
5
6
USB connectors (2)  
Video connector  
Connects USB 2.0-compliant devices to the system.  
Connects a monitor to the system.  
7
8
Hard drives (optional)  
Optical drive (optional)  
Four 2.5" drives or two 3.5" drives (shown in figure).  
One optional slimline optical drive  
NOTE: DVD devices are data only.  
Hard-Drive Indicator Codes  
If your hard drives are configured with the optional SAS RAID daughter card, two indicators on each of the  
hard-drive carriers provide information on the status of the hard drives. See Figure 1-2 and Table 1-3. The  
SAS backplane firmware controls the drive power-on/fault indicator.  
12  
About Your System  
   
Figure 1-2. Hard-Drive Indicators  
1
2
1
drive-status indicator (green  
and amber)  
2
green drive-activity indicator  
Table 1-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the  
system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for  
removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion  
or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern  
appears, followed by the "drive online" pattern.  
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.  
About Your System  
13  
 
Table 1-3. Hard-Drive Indicator Patterns for RAID  
Condition  
Drive-Status Indicator Pattern  
Identify drive/preparing for removal  
Drive ready for insertion or removal  
Drive predicted failure  
Drive failed  
Blinks green two times per second.  
Off  
Blinks green, amber, and off.  
Blinks amber four times per second.  
Blinks green slowly.  
Drive rebuilding  
Drive online  
Steady green.  
Rebuild aborted  
Blinks green three seconds, amber three seconds, and off six seconds.  
Back-Panel Features and Indicators  
Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.  
Figure 1-3. Back-Panel Features and Indicators  
1
2
3
6
4
5
7
8
9
10  
12  
11  
13  
1
remote access controller  
(optional)  
2
serial connector  
NIC1 connector  
3
video connector  
4
7
USB connectors (2)  
power supply 1  
5
8
6
9
NIC2 connector  
power supply 2 (optional)  
system status indicator  
1
0
system identification button  
11 system status indicator  
connector  
12 left PCI expansion slot (slot 2)  
1
3
center PCI expansion slot  
(slot 1)  
14  
About Your System  
         
Connecting External Devices  
When connecting external devices to your system, follow these guidelines:  
Most devices must be connected to a specific connector and device drivers must be installed before the  
device operates properly. (Device drivers are normally included with your operating system software or  
with the device itself.) See the documentation that accompanied the device for specific installation and  
configuration instructions.  
Always attach external devices while your system is turned off. Next, turn on any external devices before  
turning on the system (unless the documentation for the device specifies otherwise).  
For information about individual connectors, see "Jumpers and Connectors" on page 115. For information about  
enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on  
page 31.  
Power Indicator Codes  
The power button on the front panel controls the power input to the system's power supplies. The power  
indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator  
codes.  
Table 1-4. Power Button Indicators  
Indicator  
On  
Indicates that power is supplied to the system and the system is operational.  
Indicates that no power is supplied to the system.  
Off  
The indicators on the power supplies show whether power is present or whether a power fault has occurred  
(see Figure 1-4).  
Table 1-5. Power Supply Indicators  
Indicator  
Function  
Power supply status Green indicates that the power supply is operational.  
Power supply fault  
AC line status  
Amber indicates a problem with the power supply.  
Green indicates that a valid AC source is connected to the power supply.  
About Your System  
15  
           
Figure 1-4. Power Supply Indicators  
1
2
3
1
power supply status indicator  
2
power supply fault indicator  
3
AC line status indicator  
NIC Indicator Codes  
Each NIC on the back panel has an indicator that provides information on network activity and link status.  
See Figure 1-5. Table 1-6 lists the NIC indicator codes.  
Figure 1-5. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
Table 1-6. NIC Indicator Codes  
Indicator  
Indicator Code  
Link and activity indicators are off  
Link indicator is green  
The NIC is not connected to the network.  
The NIC is connected to a valid link partner on the network.  
Network data is being sent or received.  
Activity indicator is amber blinking  
16  
About Your System  
             
LCD Status Messages  
The system's control panel LCD provides status messages to signify when the system is operating correctly  
or when the system needs attention.  
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error  
condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7 lists  
the LCD status messages that can occur and the probable cause for each message. The LCD messages refer  
to events recorded in the System Event Log (SEL). For information on the SEL and configuring system  
management settings, see the systems management software documentation.  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code  
appears on the LCD. Record the code, then see "Getting Help" on page 125.  
Table 1-7. LCD Status Messages  
Code  
Text  
Causes  
Corrective Actions  
N/A  
SYSTEM NAME  
A 62-character string that can be This message is for information  
defined by the user in the System only.  
Setup program.  
The SYSTEM NAMEdisplays  
under the following conditions:  
in the System Setup program. See  
"Using the System Setup Program"  
on page 31.  
• The system is powered on.  
• The power is off and active  
POST errors are displayed.  
E1000  
E1114  
E1116  
FAILSAFE, Call  
Support  
See "Getting Help" on page 125.  
Temp Ambient  
Ambient system temperature is out See "Troubleshooting System  
of acceptable range. Cooling Problems" on page 101.  
Temp Memory  
Memory has exceeded acceptable See "Troubleshooting System  
temperature and has been disabled Cooling Problems" on page 101.  
to prevent damage to the  
components.  
E12nn  
xx PwrGd  
Specified voltage regulator has  
failed.  
See "Getting Help" on page 125.  
See "Troubleshooting the System  
E1210  
CMOS Batt  
CMOS battery is missing, or the  
voltage is out of acceptable range. Battery" on page 100.  
About Your System  
17  
       
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1211  
ROMB Batt  
RAID battery is either missing,  
Reseat the RAID battery  
bad, or unable to recharge due to connector. See "RAID Battery" on  
thermal issues.  
System Cooling Problems" on  
page 101.  
E1229  
E1310  
E1311  
E1313  
CPU # VCORE  
Processor # VCORE voltage  
regulator has failed.  
See "Getting Help" on page 125.  
RPM Fan ##  
RPM of specified cooling fan is  
out of acceptable operating range. Cooling Problems" on page 101.  
RPM of fan x in the # module is See "Troubleshooting System  
out of acceptable operating range. Cooling Problems" on page 101.  
The system is no longer fan- Check control panel LCD for  
redundant. Another fan failure will additional scrolling messages. See  
RPM Fan Mod #x  
Fan Redundancy  
put the system at risk of over-  
heating.  
E1410  
E1414  
CPU # IERR  
Specified microprocessor is  
reporting an internal error.  
support.dell.com for the most  
current system information. If the  
problem persists, see "Getting  
Help" on page 125.  
CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System  
acceptable temperature range and Cooling Problems" on page 101. If  
has halted operation.  
the problem persists, ensure that  
the microprocessor heat sinks are  
properly installed. See  
"Troubleshooting the  
Microprocessors" on page 108.  
NOTE: The LCD continues to  
display this message until the  
system’s power cord is  
disconnected and reconnected to  
the AC power source, or the SEL  
is cleared using either Server  
Assistant or the BMC  
Management Utility. See the Dell  
OpenManage Baseboard  
Management Controller Users  
Guide for information about these  
utilities.  
18  
About Your System  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1418  
CPU # Presence  
Specified processor is missing or See "Troubleshooting the  
bad, and the system is in an  
unsupported configuration.  
Microprocessors" on page 108.  
E141C  
CPU Mismatch  
Processors are in a configuration See "System Memory" on page 63.  
unsupported by Dell.  
Ensure that your processors match  
in the Microprocessor Technical  
Specifications outlined in your  
E141F  
E1420  
E1421  
E1422  
E1610  
CPU Protocol  
CPU Bus PERR  
CPU Init  
The system BIOS has reported a See "Getting Help" on page 125.  
processor protocol error.  
The system BIOS has reported a See "Getting Help" on page 125.  
processor bus parity error.  
The system BIOS has reported a See "Getting Help" on page 125.  
processor initialization error.  
CPU Machine Chk The system BIOS has reported a See "Getting Help" on page 125.  
machine check error.  
PS # Missing  
No power is available from the  
See "Troubleshooting Power  
specified power supply; specified Supplies" on page 100.  
power supply is improperly  
installed or faulty.  
E1614  
E1618  
E161C  
PS # Status  
No power is available from the  
specified power supply; specified Supplies" on page 100.  
power supply is improperly  
See "Troubleshooting Power  
installed or faulty.  
PS # Predictive Power supply voltage is out of  
See "Troubleshooting Power  
acceptable range; specified power Supplies" on page 100.  
supply is improperly installed or  
faulty.  
PS # Input Lost Power source for specified power Check the AC power source for the  
supply is unavailable, or out of  
acceptable range.  
specified power supply. If the  
on page 100.  
E1620  
PS # Input Range Power source for specified power Check the AC power source for the  
supply is unavailable, or out of  
acceptable range.  
specified power supply. If the  
problem persists, see  
"Troubleshooting Power Supplies"  
on page 100.  
About Your System  
19  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1624  
PS Redundancy  
The power supply subsystem is no See "Troubleshooting Power  
longer redundant. If the last supply Supplies" on page 100.  
fails, the system will go down.  
E1710  
E1711  
I/O Channel Chk The system BIOS has reported an See "Getting Help" on page 125.  
I/O channel check.  
PCI PERR B## D## The system BIOS has reported a Remove and reseat the PCI  
F##  
PCI parity error on a component expansion cards. If the problem  
that resides in PCI configuration persists, see "Troubleshooting  
space at bus ##, device ##,  
function ##.  
Expansion Cards" on page 107.  
If the problem persists, the riser  
PCI PERR Slot #  
The system BIOS has reported a card or system board is faulty. See  
PCI parity error on a component "Getting Help" on page 125.  
that resides in the specified PCI  
slot.  
E1712  
PCI SERR B## D## The system BIOS has reported a Remove and reseat the PCI  
F##  
PCI system error on a component expansion cards. If the problem  
that resides in PCI configuration persists, see "Getting Help" on  
space at bus ##, device ##,  
function ##.  
page 125.  
If the problem persists, the riser  
PCI SERR Slot #  
Unknown Err  
The system BIOS has reported a card or system board is faulty. See  
PCI system error on a component "Getting Help" on page 125.  
that resides in the specified slot.  
E1714  
E171F  
The system BIOS has determined See "Getting Help" on page 125.  
that there has been an error in the  
system, but is unable to determine  
its origin.  
PCIE Fatal Err  
B## D## F##  
The system BIOS has reported a Remove and reseat the PCI  
PCIe fatal error on a component  
expansion cards. If the problem  
that resides in PCI configuration persists, see "Troubleshooting  
space at bus ##, device ##,  
function ##.  
If the problem persists, the riser  
PCIE Fatal Err  
Slot #  
The system BIOS has reported a card or system board is faulty. See  
PCIe fatal error on a component  
that resides in the specified slot.  
"Getting Help" on page 125.  
E1810  
HDD ## Fault  
The SAS subsystem has  
See "Troubleshooting a Hard  
determined that hard drive ## has Drive" on page 104.  
experienced a fault.  
20  
About Your System  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1811  
HDD ## Rbld Abrt The specified hard drive has  
See "Troubleshooting a Hard  
Drive" on page 104. If the problem  
persists, see your RAID  
documentation.  
experienced a rebuild abort.  
E1812  
E1913  
HDD ## Removed  
The specified hard drive has been Information only.  
removed from the system.  
CPU & Firmware  
Mismatch  
The BMC firmware does not  
support the CPU.  
Guide for more information on  
setup and use of BMC.  
E1A14  
E1A15  
E1A17  
E1A18  
SAS Cable A  
SAS Cable B  
Pwr Cable FB  
PDB Ctrl Cable  
SAS cable A is missing or bad.  
SAS cable B is missing or bad.  
"SAS Controller Daughter Card"  
on page 56.  
"SAS Controller Daughter Card"  
on page 56.  
Flex bay power cable is missing or Reseat the cable. If the problem  
bad.  
on page 56.  
Flex bay control signals cable is  
missing or bad.  
"SAS Controller Daughter Card"  
on page 56.  
E2010  
E2011  
No Memory  
No memory is installed in the  
system.  
Memory Modules" on page 65.  
Mem Config Err  
Memory detected, but is not  
configurable. Error detected  
during memory configuration.  
Memory" on page 102.  
E2012  
E2013  
E2014  
E2015  
Unusable Memory Memory is configured, but not  
See "Troubleshooting System  
usable. Memory subsystem failure. Memory" on page 102.  
Shadow BIOS Fail The system BIOS failed to copy its See "Troubleshooting System  
flash image into memory. Memory" on page 102.  
CMOS Fail  
CMOS failure. CMOS RAM not See "Getting Help" on page 125.  
functioning properly.  
DMA Controller  
DMA controller failure.  
See "Getting Help" on page 125.  
About Your System  
21  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E2016  
E2017  
E2018  
E2019  
E201A  
E201B  
E201C  
Int Controller  
Timer Fail  
Prog Timer  
Parity Error  
SIO Err  
Interrupt controller failure.  
Timer refresh failure.  
See "Getting Help" on page 125.  
See "Getting Help" on page 125.  
Programmable interval timer error. See "Getting Help" on page 125.  
Parity error.  
SIO failure.  
Kybd Controller Keyboard controller failure.  
SMI Init  
System management interrupt  
(SMI) initialization failure.  
E201D  
E201E  
Shutdown Test  
POST Mem Test  
BIOS shutdown test failure.  
See "Getting Help" on page 125.  
BIOS POST memory test failure. See "Troubleshooting System  
Memory" on page 102. If the  
problem persists, see "Getting  
Help" on page 125.  
E201F  
DRAC Config  
Dell remote access controller  
(DRAC) configuration failure.  
Check for specific error messages.  
Ensure that DRAC cables and  
the problem persists, see your  
DRAC documentation.  
E2020  
E2021  
CPU Config  
CPU configuration failure.  
Memory  
Incorrect memory configuration. Check for specific error messages.  
Population  
Memory population order  
incorrect.  
See "Troubleshooting System  
Memory" on page 102.  
E2022  
E2110  
POST Fail  
General failure after video.  
Check for specific error messages.  
MBE Crd # DIMM ## One of the DIMMs in the set  
& ##  
See "Troubleshooting System  
implicated by "## & ##" has had a Memory" on page 102.  
memory multi-bit error (MBE). If  
no memory card is present, the  
"Crd #" string is left out of the  
message.  
22  
About Your System  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E2111  
SBE Log Disable The system BIOS has disabled  
See "Troubleshooting System  
Memory" on page 102.  
Crd # DIMM ##  
memory single-bit error (SBE)  
logging, and will not resume  
logging further SBEs until the  
system is rebooted. "##" represents  
the DIMM implicated by the  
BIOS. If no memory riser card is  
present, the "Crd #" string is left  
out of the message.  
E2112  
Mem Spare Crd # The system BIOS has spared the See "Troubleshooting System  
DIMM ##  
memory because it has determined Memory" on page 102.  
that the memory had too many  
errors. "## & ##" represents the  
DIMM pair implicated by the  
BIOS. If no memory card is  
present, the "Crd #" string is left  
out of the message.  
E2113  
Mem Mirror Crd # The system BIOS has disabled  
See "Troubleshooting System  
DIMM ## & ##  
memory mirroring because it has Memory" on page 102.  
determined that one half of the  
mirror has had too many errors.  
"## & ##" represents the DIMM  
pair implicated by the BIOS. If no  
memory card is present, the "Crd  
#" string is left out of the message.  
E2118  
E2119  
Fatal NB Mem CRC One of the connections in the FBD See "Troubleshooting System  
memory subsystem link on the  
Northbound side has failed.  
Memory" on page 102.  
Fatal SB Mem CRC One of the connections in the FBD See "Troubleshooting System  
memory subsystem link on the  
Southbound side has failed.  
Memory" on page 102.  
I1910  
I1911  
Intrusion  
System cover has been removed. Information only.  
>3 ERRs Chk Log LCD overflow message.  
Check the SEL for details on the  
events.  
A maximum of three error  
messages can display sequentially  
on the LCD. The fourth message  
displays as the standard overflow  
message.  
About Your System  
23  
Table 1-7. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
I1912  
SEL Full  
System Event Log is full of events, Clear the log by deleting event  
and is unable to log any more  
events.  
entries.  
W1228  
ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See "RAID  
battery has less than 24 hours of  
charge left.  
Battery" on page 60.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.  
Solving Problems Described by LCD Status Messages  
The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For  
example, if the code E1418 CPU_1_Presenceappears, you know that a microprocessor is not  
installed in socket 1.  
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you  
receive a series of messages indicating multiple voltage faults, you might determine that the problem is a  
failing power supply.  
Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is  
automatically removed when that sensor returns to a normal state. For example, if temperature for a  
component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable  
range, the message is removed from the LCD. For other faults, you must take action to remove the message  
from the display:  
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.  
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten  
seconds, reconnect the power cable, and restart the system.  
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the  
normal state. Messages will reappear under the following conditions:  
The sensor returns to a normal state but fails again, resulting in a new SEL entry.  
The system is reset and new error events are detected.  
A failure is recorded from another source that maps to the same display entry.  
24  
About Your System  
   
System Messages  
System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists  
the system messages that can occur and the probable cause and corrective action for each message.  
NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the  
application that is running when the message appears or the operating system's documentation for an explanation  
of the message and recommended action.  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
Table 1-8. System Messages  
Message  
Causes  
Corrective Actions  
Alert! Redundant memory  
disabled! Memory  
configuration does not  
support redundant memory.  
Installed memory modules are not the Ensure that all memory modules are of the  
same type and size; faulty memory  
module(s).  
same type and size and that they are  
properly installed. If the problem persists,  
see "Troubleshooting System Memory"  
on page 102.  
Attempting to update  
Remote Configuration.  
Please wait...  
Remote Configuration request has been Wait until the process is complete.  
detected and is being processed.  
BIOS Update Attempt  
Failed!  
Remote BIOS update attempt failed.  
Retry the BIOS update. If the problem  
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.  
Figure 6-1 for jumper location.  
is installed on system  
board.  
CMOS has been cleared.  
CPUs with different cache Microprocessors with different cache Ensure that all microprocessors have the  
sizes detected!  
sizes are installed.  
same cache size and that they are properly  
Decreasing available  
memory  
Faulty or improperly installed memory See "Troubleshooting System Memory"  
modules.  
on page 102.  
DIMM pairs must be matched Mismatched or unmatched DIMMs  
in size, speed, and installed; faulty or improperly seated  
technology. The following memory module(s).  
DIMM pair is mismatched:  
Ensure that all pairs of memory modules  
are of the same type and size and that they  
are properly installed. See "System  
Memory" on page 63. If the problem  
persists, see "Troubleshooting System  
Memory" on page 102.  
DIMM x and DIMM y.  
About Your System  
25  
       
Table 1-8. System Messages (continued)  
Message Causes  
Corrective Actions  
DIMMs must be populated in The specified DIMM is inaccessible to Populate 2, 4, 8, or 12 DIMMs  
sequential order beginning the system due to its location. DIMMs sequentially beginning with slot 1. See  
with slot 1. The following must be populated in sequential order, "System Memory" on page 63.  
DIMM is electrically  
isolated: DIMM x.  
beginning with slot 1.  
DIMMs should be installed Mismatched or unmatched DIMMs  
Ensure that all pairs of memory modules  
are of the same type and size and that they  
are properly installed. See "System  
Memory" on page 63. If the problem  
in pairs. Pairs must be  
matched in size, speed,  
and technology.  
installed; faulty or improperly seated  
memory module(s). The system will  
operate in a degraded mode with  
reduced ECC protection. Only memory persists, see "Troubleshooting System  
installed in channel 0 will be  
accessible.  
Memory" on page 102.  
Dual-rank DIMM paired with Mismatched DIMMs installed; faulty Ensure that all pairs of memory modules  
Single-rank DIMM - The  
following DIMM/rank has  
been disabled by BIOS:  
DIMM x Rank y  
memory module(s). The system has  
detected a dual-rank DIMM paired with are properly installed. See "System  
a single-rank DIMM. The second rank Memory" on page 63. If the problem  
of the dual-rank DIMM will be  
disabled.  
are of the same type and size and that they  
persists, see "Troubleshooting System  
Error: Incorrect memory  
configuration. DIMMs must installed; faulty or improperly seated  
be installed in pairs of  
matched memory size,  
speed, and technology.  
Mismatched or unmatched DIMMs  
are of the same type and size and that they  
are properly installed. See "System  
Memory" on page 63. If the problem  
persists, see "Troubleshooting System  
Memory" on page 102.  
memory module(s).  
Error: Memory failure  
detected. Memory size  
reduced. Replace the  
faulty DIMM as soon as  
possible.  
Faulty or improperly seated memory  
module(s).  
See "Troubleshooting System Memory"  
on page 102.  
!!*** Error: Remote Access Remote Access Controller initialization Ensure that the Remote Access Controller  
Controller initialization failure.  
failure*** RAC virtual USB  
devices may not be  
is properly installed. See "RAC Card" on  
page 71.  
available...  
FBD training error: The  
The specified branch (channel pair)  
Ensure that only Dell-qualified memory is  
following branch has been contains DIMMs that are incompatible used. Dell recommends purchasing  
disabled: Branch x  
with each other.  
memory upgrade kits directly from  
www.dell.com or your Dell sales agent to  
ensure compatibility.  
Gate A20 failure  
Faulty keyboard controller; faulty  
system board.  
See "Getting Help" on page 125.  
26  
About Your System  
Table 1-8. System Messages (continued)  
Message  
Causes  
Corrective Actions  
General failure  
The operating system is unable to carry This message is usually followed by  
out the command.  
information, and take the appropriate  
action to resolve the problem.  
Invalid NVRAM  
configuration, Resource  
Re-allocated  
System detected and corrected a  
resource conflict.  
No action is required.  
Keyboard Controller  
failure  
Faulty keyboard controller; faulty  
system board  
See "Getting Help" on page 125.  
Manufacturing mode  
detected  
System is in manufacturing mode.  
MEMBIST failure - The  
following DIMM/rank has  
been disabled by BIOS:  
DIMM x Rank y  
Faulty memory module(s).  
See "Troubleshooting System Memory"  
on page 102.  
Memory address line  
Faulty or improperly installed memory See "Troubleshooting System Memory"  
failure at address, read  
value expecting value  
modules.  
on page 102.  
Memory double word logic  
failure at address, read  
value expecting value  
Memory odd/even logic  
failure at address, read  
value expecting value  
Memory write/read failure  
at address, read value  
expecting value  
Memory tests terminated by POST memory test terminated by  
keystroke.  
pressing the spacebar.  
No boot device available  
Faulty or missing optical drive  
subsystem, hard drive, or hard-drive  
Use a CD or hard drive. If the problem  
persists, see "Troubleshooting an Optical  
subsystem, or no boot disk in drive A. Drive" on page 103 and "Troubleshooting  
a Hard Drive" on page 104. See "Using  
the System Setup Program" on page 31  
for information on setting the order of  
boot devices.  
About Your System  
27  
Table 1-8. System Messages (continued)  
Message  
Causes  
Incorrect configuration settings in  
Corrective Actions  
No boot sector on hard  
drive  
System Setup program, or no operating settings in the System Setup program. See  
system on hard drive.  
page 31. If necessary, install the operating  
system on your hard drive. See your  
operating system documentation.  
No timer tick interrupt  
Faulty system board.  
See “"Getting Help" on page 125."  
Northbound merge error -  
The following DIMM has  
been disabled by BIOS:  
DIMM x  
The specified DIMM was unable to  
establish a successful data link with the on page 102.  
memory controller.  
See "Troubleshooting System Memory"  
PCIe Degraded Link Width  
Error: Embedded  
Bus#nn/Dev#nn/Funcn  
Faulty or improperly installed PCIe  
card in the specified slot.  
Reseat the PCIe card in the specified slot  
page 82. If the problem persists, see  
Expected Link Width is n  
Actual Link Width is n  
PCIe Degraded Link Width  
Error: Slot n  
Faulty or improperly installed PCIe  
card in the specified slot.  
Reseat the PCIe card in the specified slot  
number. See "Expansion-Card Riser" on  
"Getting Help" on page 125.  
Expected Link Width is n  
Actual Link Width is n  
PCIe Training Error:  
Embedded  
Bus#nn/Dev#nn/Funcn  
Faulty or improperly installed PCIe  
card in the specified slot.  
Reseat the PCIe card in the specified slot  
number. See "Expansion-Card Riser" on  
page 82. If the problem persists, see  
PCIe Training Error:  
Slot n  
PCI BIOS failed to install PCI device BIOS (Option ROM)  
checksum failure is detected during  
Reseat the expansion card(s). Ensure that  
all appropriate cables are securely  
connected to the expansion card(s). If the  
shadowing.  
Loose cables to expansion card(s);  
faulty or improperly installed  
expansion card(s).  
Plug & Play Configuration Error encountered in initializing PCI  
Install the NVRAM_CLR jumper and  
reboot the system. See Figure 6-1 for  
jumper location. If the problem persists,  
see "Troubleshooting Expansion Cards"  
on page 107.  
Error  
device; faulty system board.  
28  
About Your System  
Table 1-8. System Messages (continued)  
Message  
Causes  
Read fault  
The operating system cannot read from Replace the diskette. Ensure that the  
the diskette or hard drive, the system  
could not find a particular sector on the connected. See "Troubleshooting  
diskette and hard drive cables are properly  
Requested sector not found  
disk, or the requested sector is  
defective.  
Expansion Cards" on page 107, or  
"Troubleshooting a Hard Drive" on  
page 104 for the appropriate drive(s)  
installed in your system.  
Remote configuration  
update attempt failed  
System unable to process Remote  
Configuration request.  
ROM bad checksum = address Expansion card improperly installed or Reseat the expansion card(s). Ensure that  
faulty.  
all appropriate cables are securely  
connected to the expansion card(s). If the  
Sector not found  
Seek error  
Faulty diskette or hard drive.  
Shutdown test failure.  
See "Troubleshooting a Hard Drive" on  
page 104 for the appropriate drive(s)  
installed in your system.  
Seek operation failed  
Shutdown failure  
See "Troubleshooting System Memory"  
on page 102.  
The amount of system  
memory has changed  
Memory has been added or removed or If memory has been added or removed,  
a memory module may be faulty.  
this message is informative and can be  
removed, check the SEL to determine if  
single-bit or multi-bit errors were detected  
and replace the faulty memory module.  
See "Troubleshooting System Memory"  
on page 102.  
Time-of-day clock stopped Faulty battery or faulty chip.  
See "Troubleshooting the System Battery"  
on page 100.  
The following DIMM pair is The specified DIMM(s) are  
Ensure that only Dell-qualified memory is  
used. Dell recommends purchasing  
memory upgrade kits directly from  
www.dell.com or your Dell sales agent to  
ensure compatibility.  
not compatible with the  
memory controller: DIMM x  
and DIMM y  
incompatible with the system.  
The following DIMMs are  
not compatible: DIMM x and incompatible with the system.  
DIMM y  
The specified DIMM(s) are  
Ensure that only ECC FBD1 memory is  
used. Dell recommends purchasing  
memory upgrade kits directly from  
www.dell.com or your Dell sales agent to  
ensure compatibility.  
About Your System  
29  
Table 1-8. System Messages (continued)  
Message  
Causes  
Time-of-day not set -  
Incorrect Time or Date settings; faulty Check the Time and Date settings. See  
please run SETUP program  
system battery.  
"Using the System Setup Program" on  
page 31. If the problem persists, replace  
the system battery. See "System Battery"  
on page 86.  
Timer chip counter 2  
failed  
Faulty system board.  
See "Getting Help" on page 125.  
Unsupported CPU  
combination  
Microprocessor(s) is not supported by Install a supported microprocessor or  
the system.  
microprocessor combination. See  
"Processors" on page 67.  
Unsupported CPU stepping  
detected  
Utility partition not  
available  
The <F10> key was pressed during  
POST, but no utility partition exists on drive. See the CDs that came with your  
the boot hard drive. system.  
Create a utility partition on the boot hard  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to respond before the system  
continues a task. For example, before you format a diskette, a message will warn you that you may lose all  
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y  
(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating system. For more information,  
see the documentation that accompanied the operating system or application.  
Diagnostics Messages  
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered  
in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 125,  
and then follow the instructions in that section for obtaining technical assistance.  
Alert Messages  
Systems management software generates alert messages for your system. Alert messages include  
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For  
more information, see the systems management software documentation.  
30  
About Your System  
           
2
Using the System Setup Program  
After you set up your system, run the System Setup program to familiarize yourself with your system  
configuration and optional settings. Record the information for future reference.  
You can use the System Setup program to:  
Change the system configuration stored in NVRAM after you add, change, or remove hardware  
Set or change user-selectable options—for example, the time or date  
Enable or disable integrated devices  
Correct discrepancies between the installed hardware and configuration settings  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the system to finish booting,  
and then restart your system and try again.  
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your  
operating system.  
Responding to Error Messages  
You can enter the System Setup program by responding to certain error messages. If an error message  
appears while the system is booting, make a note of the message. Before entering the System Setup  
program, see "System Messages" on page 25 for an explanation of the message and suggestions for  
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you  
start your system.  
Using the System Setup Program  
Table 2-1 lists the keys that you use to view or change information on the System Setup program  
screens and to exit the program.  
Using the System Setup Program  
31  
                 
Table 2-1. System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <>, left and right  
arrows  
Cycles through the settings in a field. In many fields,  
you can also type the appropriate value.  
<Esc>  
Exits the System Setup program and restarts the system  
if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart  
the system.  
System Setup Options  
Main Screen  
When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).  
32  
Using the System Setup Program  
         
Figure 2-1. Main System Setup Program Screen  
Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup  
program screen. For related information, see "System Security Screen Options" on page 37.  
NOTE: The options for the System Setup program change based on the system configuration.  
NOTE: The System Setup program defaults are listed under their respective options, where applicable.  
Table 2-2. System Setup Program Options  
Option  
Description  
System Time  
System Date  
Memory Information  
Resets the time on the system's internal clock.  
Resets the date on the system's internal calendar.  
Displays information related to installed system, video, and redundant memory,  
including size, type, and speed of memory modules, system memory test option  
status, and redundant memory status.  
CPU Information  
SATA Port x  
Displays information related to microprocessors (speed, cache size, and so on). See  
"CPU Information Screen" on page 35."  
Displays type and capacity of drive attached to port x.  
Using the System Setup Program  
33  
   
Table 2-2. System Setup Program Options (continued)  
Option  
Description  
Boot Sequence  
Determines the order in which the system searches for boot devices during system  
startup. Available options can include the diskette drive, CD drive, hard drives, and  
network. If you have installed a RAC, additional options, such as virtual floppy and  
virtual CD-ROM, may be present.  
SCSI adapter. See support.dell.com for the latest support information about booting  
from external devices.  
USB Flash Drive Type  
Determines the emulation type for a USB flash drive. Hard disk allows the USB flash  
drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal  
diskette drive. Auto automatically chooses an emulation type.  
(Auto default)  
Integrated Devices  
See "Integrated Devices Screen" on page 36.  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of the integrated devices on the  
PCI bus, and any installed expansion cards that require an IRQ.  
Serial Communication  
Options are On with Console Redirection via COM2, and Off.  
(Off default)  
Failsafe Baud Rate  
(57600 default)  
Displays the failsafe baud rate used for console redirection when the baud rate cannot  
be negotiated automatically with the remote terminal. This rate should not be  
adjusted.  
Remote Terminal Type  
Select either VT 100/VT 220 or ANSI.  
(VT 100/VT 220 default)  
Redirection After Boot  
(Enabled default)  
Enables or disables BIOS console redirection after your system boots to the operating  
system.  
Embedded Server  
Management  
LCD string. For more information, see the systems management software  
documentation that describes the features, requirements, installation, and basic  
operation of the embedded software.  
System Security  
Displays a screen to configure the system password and setup password features. See  
"System Security Screen" on page 37, "Using the System Password" on page 38, and  
"Using the Setup Password" on page 40 for more information.  
Keyboard NumLock  
Determines whether your system starts up with the NumLock mode activated on 101-  
or 102-key keyboards (does not apply to 84-key keyboards).  
(
On default)  
Report Keyboard Errors  
Report default)  
Enables or disables reporting of keyboard errors during the POST. Select Report for  
host systems that have keyboards attached. Select Do Not Report to suppress all error  
messages relating to the keyboard or keyboard controller during POST. This setting  
does not affect the operation of the keyboard itself if a keyboard is attached to the  
system.  
(
34  
Using the System Setup Program  
CPU Information Screen  
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information  
screen.  
Table 2-3. CPU Information Screen  
Option  
Description  
Bus Speed  
Displays the bus speed of the processors.  
Logical Processor  
(Enabled default)  
Displays when the processors support HyperThreading. Enabled  
permits all logical processors to be used by the operating system.  
Only the first logical processor of each processor installed in the  
system is used by the operating system if Disabled is selected.  
Virtualization Technology Displays when the processor(s) support Virtualization Technology.  
Enabled permits virtualization software to utilize Virtualization  
(Disabled default)  
Technology functions incorporated in the processor design. This  
feature can only be used by software that supports Virtualization  
Technology.  
Adjacent Cache Line  
Prefetch  
(Enabled default)  
Enables or disables optimal use of sequential memory access. Disable  
this option for applications that require high use of random memory  
access.  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Demand-Based Power  
Management  
(Disabled default)  
Enables or disables demand-based power management. When  
enabled, the CPU Performance State tables will be reported to the  
operating system; when disabled, the CPU Performance State tables  
will not be reported to the operating system. If any of the CPUs do not  
support demand-based power management, the field will become  
read-only, and automatically set to Disabled.  
Processor X ID  
Displays the family and model number of each processor. A submenu  
displays processor and core speed, amount of level 2 cache, and the  
number of cores.  
Using the System Setup Program  
35  
   
Integrated Devices Screen  
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices  
screen.  
Table 2-4. Integrated Devices Screen Options  
Option  
Description  
Integrated SAS Controller Enables or disables the integrated SAS controller.  
(Enabled default)  
Embedded SATA  
Controller  
Allows the integrated SATA controller to be set to Off or ATA mode.  
(Off default)  
IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the integrated  
(Auto default)  
IDE controller is enabled if IDE devices are attached to the channel and an external IDE  
controller is not detected.  
NOTE: This CD-ROM option will not appear on this menu screen if your system  
does not include this optional device.  
User-Accessible USB Ports Enables or disables the system's user-accessible ports. Options are All Ports On,  
(All Ports On default)  
Only Back Ports On, or All Ports Off. Disabling the USB ports makes system  
resources available for other devices.  
Embedded Gb NIC1  
(Enabled with PXE  
default)  
Enables or disables the system's integrated NIC1. Options are Enabled without PXE,  
Enabled with PXE, and Disabled. PXE support allows the system to boot from the  
network. Changes take effect after the system reboots.  
MAC Address  
TOE Capability  
Displays the MAC address for NIC1. This field does not have user-selectable settings.  
Displays the TCP/IP Offload Engine (TOE) feature status of NIC1.  
Embedded Gb NIC2  
(Enabled without PXE  
default)  
Enables or disables the system's integrated NIC2. Options are Enabled without PXE,  
Enabled with PXE, and Disabled. PXE support allows the system to boot from the  
network. Changes take effect after the system reboots.  
MAC Address  
TOE Capability  
Displays the MAC address for NIC2. This field does not have user-selectable settings.  
Displays the TCP/IP Offload Engine (TOE) feature status of NIC2.  
36  
Using the System Setup Program  
       
System Security Screen  
Table 2-5 lists the options and descriptions for the information fields that appear on the System Security  
screen.  
Table 2-5. System Security Screen Options  
Option  
Description  
System Password  
Displays the current status of your system's password security feature and allows you  
to assign and verify a new system password.  
NOTE: See "Using the System Password" on page 38 for instructions on assigning a  
system password and using or changing an existing system password.  
Setup Password  
Password Status  
Restricts access to the System Setup program in the same way that you restrict access  
to your system using the system password feature.  
NOTE: See "Using the Setup Password" on page 40 for instructions on assigning a  
setup password and using or changing an existing setup password.  
Setting the Setup Password option to Enabled prevents the system password from  
being changed or disabled at system start-up.  
To lock the system password, assign a setup password in the Setup Password option  
and then change the Password Status option to Locked. In this state, you cannot  
change the system password using the System Password option and cannot be  
disabled at system start-up by pressing <Ctrl><Enter>.  
To unlock the system password, enter the setup password in the Setup Password field  
and then change the Password Status option to Unlocked. In this state, you can  
disable the system password at system start-up by pressing <Ctrl><Enter> and then  
change the password using the System Password option.  
Power Button  
Turns system's power off and on.  
• If you turn off the system using the power button and the system is running an ACPI-  
compliant operating system, the system can perform an orderly shutdown before  
power is turned off.  
• If the system is not running an ACPI-compliant operating system, power is turned off  
immediately after the power button is pressed.  
The button is enabled in the System Setup program. When disabled, the button can  
only turn on system power.  
NOTE: You can still turn on the system by using the power button, even if the Power  
Button option is set to Disabled.  
NMI Button  
NOTICE: Use the NMI button only if directed to do so by qualified support  
personnel or by the operating system's documentation. Pressing this button halts  
the operating system and displays a diagnostic screen.  
Enables or disables the NMI feature.  
Using the System Setup Program  
37  
     
Table 2-5. System Security Screen Options (continued)  
Option  
Description  
AC Power Recovery  
(Last default)  
Determines how the system reacts when power is restored to the system. If system is  
set to Last, the system returns to the last power state. On turns on the system after  
power is restored. When set to Off, the system remains off after power is restored.  
Exit Screen  
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:  
Save Changes and Exit  
Discard Changes and Exit  
Return to Setup  
System and Setup Password Features  
NOTICE: The password features provide a basic level of security for the data on your system. If your data  
requires more security, use additional forms of protection, such as data encryption programs.  
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended  
without having a system password assigned or if you leave your system unlocked so that someone can disable the  
password by changing a jumper setting.  
Your system is shipped to you without the system password feature enabled. If system security is a concern,  
operate your system only with system password protection.  
To change or delete an existing password, you must know the password (see "Deleting or Changing an  
Existing System Password" on page 40). If you forget your password, you cannot operate your system or  
change settings in the System Setup program until a trained service technician changes the password jumper  
setting to disable the passwords, and erases the existing passwords. This procedure is described in  
"Disabling a Forgotten Password" on page 117.  
Using the System Password  
After a system password is assigned, only those who know the password have full use of the system. When  
the System Password option is set to Enabled, the system prompts you for the system password after the  
system starts.  
Assigning a System Password  
Before you assign a system password, enter the System Setup program and check the System Password  
option.  
38  
Using the System Setup Program  
             
When a system password is assigned, the setting shown for the System Password option is Enabled. If the  
setting shown for the Password Status is Unlocked, you can change the system password. If the Password  
Status option is Locked, you cannot change the system password. When the system password feature is  
disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system  
password.  
When a system password is not assigned and the password jumper on the system board is in the enabled  
(default) position, the setting shown for the System Password option is Not Enabled and the Password  
Status field is Unlocked. To assign a system password:  
1
2
3
Verify that the Password Status option is set to Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key combinations are not valid. To erase  
a character when entering your password, press <Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another  
field, or press <Esc> at any time prior to completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
The setting shown for the System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
6
Either reboot your system now for your password protection to take effect or continue working.  
NOTE: Password protection does not take effect until you reboot the system.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 40"), the system accepts  
your setup password as an alternate system password.  
When the Password Status option is set to Unlocked, you have the option to leave the password security  
enabled or to disable the password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
Using the System Setup Program  
39  
 
When the Password Status option is set to Locked whenever you turn on your system or reboot your  
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.  
After you type the correct system password and press <Enter>, your system operates as usual.  
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your  
password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the  
system displays an error message showing the number of unsuccessful attempts and that the system has  
halted and will shut down. This message can alert you to an unauthorized person attempting to use your  
system.  
Even after you shut down and restart the system, the error message continues to be displayed until the  
correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password  
options to further protect your system from unauthorized changes.  
Deleting or Changing an Existing System Password  
1
When prompted, press <Ctrl><Enter> to disable the existing system password.  
If you are asked to enter your setup password, contact your network administrator.  
2
3
4
5
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen field to verify that the Password Status option is set to Unlocked  
When prompted, type the system password.  
.
Confirm that Not Enabled is displayed for the System Password option.  
If Not Enabled is displayed for the System Password option, the system password has been deleted. If  
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the  
system, and then repeat steps 2 through 5.  
Using the Setup Password  
Read the information in the following sections to assign or change your setup password.  
Assigning a Setup Password  
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.  
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system  
prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.  
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup  
password can be used as an alternate system password. However, the system password cannot be used in place of  
the setup password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.  
40  
Using the System Setup Program  
           
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you  
enter one of these combinations, the system beeps. To erase a character when entering your password, press  
<Backspace> or the left-arrow key.  
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the  
System Setup program, the system prompts you for the setup password.  
A change to the Setup Password option becomes effective immediately (restarting the system is not  
required).  
Operating With a Setup Password Enabled  
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify  
most of the System Setup options. When you start the System Setup program, the program prompts you to  
enter a password.  
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the  
System Setup screens—with the following exception: If System Password is not set to Enabled and is not  
locked through the Password Status option, you can assign a system password (however, you cannot  
disable or change an existing system password).  
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the  
system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security option.  
Highlight the Setup Password option, press <Enter> to access the setup password window, and press  
<Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on  
page 40.  
Disabling a Forgotten Password  
See "Disabling a Forgotten Password" on page 117.  
Baseboard Management Controller Configuration  
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems  
remotely. BMC provides the following features:  
Uses the system’s integrated NIC  
Fault logging and SNMP alerting  
Access to system event log and sensor status  
Control of system functions including power on and off  
Using the System Setup Program  
41  
         
Support is independent of the system’s power or operating state  
Provides text console redirection for system setup, text-based utilities, and operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to  
integrated NIC1.  
For additional information on using BMC, see the documentation for the BMC and systems management  
applications.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl-E> when prompted after POST.  
If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting,  
and then restart your system and try again.  
BMC Setup Module Options  
For information about the BMC Setup Module options and how to configure the emergency management port  
(EMP), see the BMC Users Guide  
.
42  
Using the System Setup Program  
     
3
Installing System Components  
This section describes how to install the following system components:  
Cooling fan modules  
Cooling shrouds  
Power supplies  
SAS controller daughter card or SAS RAID controller daughter card  
RAID battery  
RAID controller expansion card  
Expansion cards  
Boot drive  
System memory  
Processors  
RAC card  
Optical drive  
Hard drives  
SAS backplane boards  
Risers  
Sideplane board  
System battery  
Control panel assembly  
System board  
Installing System Components  
43  
   
Recommended Tools  
You may need the following items to perform the procedures in this section:  
Key to the system keylock  
#2 Phillips screwdriver  
T10 Torx driver  
Small flat-blade screwdriver  
Wrist grounding strap  
Inside the System  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules  
sufficient time to cool before handling.  
In Figure 3-1, the bezel, system cover, and memory cooling shroud are removed to provide an interior view  
of the system.  
Figure 3-1. Inside the System  
5
6
4
3
7
2
8
1
9
14  
10  
11  
13  
12  
44  
Installing System Components  
         
1
control panel  
2
SAS controller daughter card  
or SAS RAID controller  
daughter card (optional)  
3
sideplane  
4
7
cooling fan modules (4)  
center riser (slot 1)  
5
8
power supply bays (2)  
battery  
6
9
left riser (slot 2)  
system board cooling shroud  
1
0
memory modules (8)  
11 heatsink/microprocessor (2)  
12 backplane  
1
3
two 3.5-inch or four 2.5-inch  
hard drive bays  
(optional)  
The system board holds the system's control circuitry and other electronic components. Several hardware  
options, such as the microprocessors and memory, are installed directly on the system board. The left and  
center risers each have one slot and can accommodate up to two half-length PCI-X cards or two half-length  
PCIe expansion cards. For more information, see "Expansion Cards" on page 61.  
The system provides space for one optional slimline optical drive. The optical drive tray connects to the  
controller on the system board through the sideplane board. For more information, see "Installing the Optical  
Drive Tray" on page 74.  
The hard-drive bays provide space for up to two 3.5-inch or four 2.5-inch SAS/SATA hard drives. The hard  
drives connect to a SAS controller daughter card or a SAS RAID controller daughter card. For more  
information, see "Installing a Hot-Plug Hard Drive" on page 76.  
During an installation or troubleshooting procedure, you may be required to change a jumper setting. For  
more information, see "Jumpers and Connectors" on page 115.  
NOTE: There are no hot-pluggable components inside this system except for externally accessible components,  
such as the power supplies and the hard drives.  
Removing and Replacing the Front Bezel  
1
The system is enclosed by an optional bezel. To upgrade or troubleshoot the system, remove the bezel and  
cover to access the internal system components. Unless you are installing a hot-plug hard drive, turn off  
the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.  
NOTE: You do not need to remove the front bezel to remove the system cover.  
Using the system key, unlock the bezel.  
2
3
4
5
Press the tab at the left end of the bezel.  
Rotate the left end of the bezel away from the system to release the right end of the bezel.  
Pull the bezel away from the system. See Figure 3-2.  
Installing System Components  
45  
     
Figure 3-2. Removing the Bezel  
1
2
1
key lock  
2
bezel cover  
To replace the front bezel, perform the preceding steps in reverse.  
Opening and Closing the System  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift  
the system by yourself.  
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules  
sufficient time to cool before handling.  
Opening the System  
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and  
peripherals.  
2
3
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
To remove the system cover, rotate the latch release lock on the latch in a counter clockwise direction to  
the unlocked position. See Figure 3-3.  
46  
Installing System Components  
           
4
5
Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3.  
Grasp the cover on both sides and carefully lift the cover away from the system.  
Figure 3-3. Removing the Cover  
1
2
3
4
1
4
latch  
2
latch release lock  
3
alignment J hooks  
chassis tabs  
Closing the System  
1
2
Lift up the latch on the cover.  
Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks  
and lays flat on the system chassis. See Figure 3-3.  
3
4
Lower the cover into the closed position aligning it with the J hooks and push down on the latch to guide  
the cover into place.  
Rotate the latch release lock in a clockwise direction to secure the cover.  
Installing System Components  
47  
     
Cooling Fan Modules  
This system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of eight fans  
that are connected directly to the system board.  
Removing a Cooling Fan Module  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
NOTE: The procedure for removing each individual fan module is the same.  
1
2
peripherals.  
Open the system. See "Opening and Closing the System" on page 46.  
NOTE: You can remove the fan modules without removing the memory cooling shroud; however, Dell  
recommends that you remove this shroud before removing a fan module. Do not remove the system board cooling  
shroud. See "Removing the Memory Cooling Shroud" on page 52.  
3
4
Raise the fan handle, disconnect the module wire harness from the system board, and pull the fan straight  
up to clear the chassis. See Figure 3-4.  
Unplug the fan module connector.  
48  
Installing System Components  
         
Figure 3-4. Removing and Installing a Cooling Fan  
2
3
1
4
5
1
4
cooling fan modules (4)  
2
5
fan module handles  
3
module wire harness  
cooling fan module connector  
system board cooling shroud  
Replacing a Cooling Fan Module  
1
Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated.  
Then lower the fan handle until it snaps into place. See Figure 3-4.  
2
3
Attach the fan module connectors.  
If you removed the memory cooling shroud to access the fan modules, replace the shroud. See "Replacing  
the Memory Cooling Shroud" on page 53.  
4
Close the system. See "Opening and Closing the System" on page 46.  
Installing System Components  
49  
       
Removing the Plastic Fan Guide  
NOTE: The plastic fan guide is mounted to the chassis between the fans.  
NOTE: You may need to remove the system from the rack.  
1
2
3
4
Remove the cooling fan modules. See "Removing a Cooling Fan Module" on page 48.  
Remove the system from the rack. See the Rack Installation Guide for your system.  
Place the system upside-down on a flat surface.  
Using a #2 Phillips screwdriver, remove the two screws from the bottom of the chassis that secure the fan  
bracket.  
5
Turn the system right-side up, place it on a flat surface, and then remove the fan bracket.  
Replacing the Plastic Fan Guide  
1
While the system is out of the rack, and with the top cover removed, place the system on its side on a flat  
surface.  
2
3
Place the fan bracket into its location inside the chassis.  
Holding the fan bracket in place, use a #2 Phillips screwdriver to replace the two screws on the bottom of  
the chassis.  
4
5
6
Place the system right-side up on a flat surface.  
Replace the cooling fan modules. See "Replacing a Cooling Fan Module" on page 49.  
Replace the system in the rack. See the Rack Installation Guide for your system.  
Cooling Shrouds  
Your system contains two cooling shrouds.  
System board cooling shroud  
Memory cooling shroud  
System Board Cooling Shroud  
The system board cooling shroud directs airflow over the system memory modules, channeling the air from the  
four fan modules. See Figure 3-5.  
50  
Installing System Components  
           
Figure 3-5. System Board Cooling Shroud  
1
1
system board cooling shroud  
Removing the System Board Cooling Shroud  
1
2
3
4
5
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and then disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 46.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser"  
on page 82.  
6
Press the tabs on the front side of the shroud (nearest to the processors), and then lift the shroud up and  
away from the system.  
Installing the System Board Cooling Shroud  
1
2
3
4
5
Align the back of the shroud to the front of the posts of the center and rear card risers on the motherboard.  
Press down gently on the front of the shroud until it engages with the plastic tabs on the motherboard.  
Place the center and left risers. See "Installing an Expansion-Card Riser" on page 83.  
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.  
Close the system. See "Closing the System" on page 47.  
Installing System Components  
51  
 
6
7
If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Attach any peripherals, connect the system to the electrical source, and then turn on the system.  
Memory Cooling Shroud  
The memory cooling shroud covers both the memory modules (DIMMs) and the processors. This shroud can be  
removed and installed. See Figure 3-6 and "System Board Removal" on page 91.  
Removing the Memory Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.  
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges  
and avoid touching the components on the memory module.  
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can  
develop quickly resulting in a shutdown of the system and the loss of data.  
1
To remove the cooling shroud, locate the release tab on the shroud edge that is nearest to the adjacent  
system board shroud. See Figure 3-6.  
2
3
4
Pull up on the release tab to release the memory cooling shroud.  
Unseat the shroud from the securing tabs located on the periphery of the shroud.  
Carefully lift the shroud straight up to disengage it from the system board, and then lift the shroud away  
from the system.  
52  
Installing System Components  
         
Figure 3-6. Memory Cooling Shroud  
1
2
3
4
1
4
memory cooling shroud  
system processors (2)  
2
memory shroud release tab  
3
memory modules (8)  
Replacing the Memory Cooling Shroud  
1
2
3
To install the memory cooling shroud, align the shroud directly over the memory modules and the  
processors.  
Using the interior system board cooling shroud as a guide, slowly lower the shroud straight down onto the  
system, directly over the processors and memory modules.  
Gently press around the periphery of the shroud until it engages with the external tabs and snaps into  
place.  
Power Supplies  
Your system supports one or two power supplies rated at an output of 670 W. If only one power supply is  
installed, it must be installed in the left power supply bay (bay 1). If two power supplies are installed, the  
second power supply serves as a redundant, hot-plug power source.  
NOTICE: In a non-redundant configuration, the power supply blank must be installed in the unoccupied power  
supply bay to ensure proper system cooling. See "Installing the Power Supply Blank" on page 56.  
Installing System Components  
53  
           
Removing a Power Supply  
NOTICE: The system requires one power supply for the system to operate normally. The system is in the  
redundant mode when two power supplies are installed and both power supplies are connected to an AC power  
source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system  
with only one power supply installed and without a power supply blank installed for extended periods of time can  
cause the system to overheat.  
NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1).  
NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies  
are installed, the second power supply serves as a redundant, hot-plug power source.  
NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with  
power supply removal. For information about the cable management arm, see the system’s Rack Installation  
Guide.  
1
If your system has a single power supply, turn off the system and all attached peripherals. For a redundant  
system, you can leave the system running and proceed to the next step.  
2
3
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the cable from the cable retention bracket.  
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For  
information about the cable management arm, see the system’s Rack Installation Guide.  
4
5
Release the locking tab on the left side of the power supply by pressing in toward the right until the power  
supply is released from the chassis. See Figure 3-7.  
Holding the power-supply handle, pull the power supply straight out to clear the chassis.  
54  
Installing System Components  
   
Figure 3-7. Removing and Installing a Power Supply  
3
4
1
2
5
6
7
1
4
7
power-supply  
2
5
power-supply handle  
3
6
locking tab  
power-supply bay 2 (optional)  
redundant power supply bay 1  
Replacing a Power Supply  
1
If you are adding a second power supply, remove the power supply blank. See "Removing a Power  
Supply" on page 54.  
2
Holding the power-supply handle, slide the new power supply into the chassis until it is fully seated and  
contacts the system chassis. See Figure 3-7.  
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For  
information about the cable management arm, see the system’s Rack Installation Guide.  
3
Insert the power cable through the cable retention bracket, connect the power cable to the power supply,  
and plug the cable into a power outlet.  
NOTICE: For more information about the power cable retention bracket, see the Getting Started With Your  
System guide.  
NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the  
system to recognize the power supply and determine its status. The power-supply status indicator turns green to  
signify that the power supply is functioning properly (see Figure 1-4).  
Installing System Components  
55  
     
Removing the Power Supply Blank  
Press the latch on the left side to release and remove the blank, rotating the blank slightly to clear the bay,  
and remove from the chassis.  
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power  
supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second  
power supply.  
Installing the Power Supply Blank  
To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power  
supply bay wall. Rotate the blank into the power supply bay until it is fully seated.  
SAS Controller Daughter Card  
Your system includes a dedicated slot on the sideplane for an optional SAS controller daughter card. The  
SAS controller daughter card provides the SAS storage subsystem for your system’s two optional internal  
hard drives. The optional SAS RAID controller daughter card allows you to set up any internal hard drives  
in a RAID configuration.  
Removing a SAS Controller Daughter Card  
1
2
3
If you are removing a SAS RAID controller daughter card, disconnect the battery cable from the card by  
releasing the tab on the cable connector on the daughter card. See Figure 3-26.  
Pull on the release latch on the daughter card (see Figure 3-8) and slide the daughter card tray towards the  
hard drives.  
Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the  
rails.  
Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card  
NOTICE: If you are installing a SAS RAID daughter card, be careful not to press on the memory module on the  
card (see Figure ). to avoid damaging the memory module or its socket.  
NOTICE: If you are installing a new or replacement SAS RAID daughter card, do not remove the card’s plastic  
cover until you have completed installing the card.  
1
2
3
Hold the metal daughter card tray by its edges with the release latch and edge connector facing the  
sideplane board. See Figure 3-8.  
Align the two slots in the daughter card tray and the corresponding tabs on the chassis, then lower the card  
tray onto the chassis.  
Slide the daughter card tray towards the sideplane until the edge connector on the daughter card fits into  
the socket on the sideplane board and the release latch engages. See Figure 3-8.  
56  
Installing System Components  
                       
Figure 3-8. Installing a SAS Controller Daughter Card  
4
3
2
5
1
6
7
8
1
4
SAS controller daughter card  
and tray assembly  
2
5
sideplane  
3
6
daughter card socket  
release latch  
RAID battery connector (SAS  
RAID controller daughter card  
only)  
RAID memory module  
(DIMM) (SAS RAID  
controller daughter card only)  
7
SAS RAID connector 0 (to  
backplane SAS A)  
8
alignment slots in card tray (2)  
4
Attach any cables from the internal storage daughter card to the backplane, referring to Figure 3-9 and  
Figure 3-10 for the cabling guidelines for your system’s card and backplane configuration.  
NOTICE: You must follow the cabling diagrams for connecting the hard drives to either of the internal storage  
daughter cards that are illustrated in the following figures to ensure proper connection. Figure 3-9 illustrates the  
cable routing for the SAS controller daughter card and Figure 3-10 illustrates the cable routing for the SAS RAID  
controller daughter card.  
Installing System Components  
57  
   
Figure 3-9. Cable Routing for the SAS Controller Daughter Card  
3
2
1
1
SAS connector SAS 0  
2
SAS controller daughter card  
3
SAS backplane connector  
SAS A  
58  
Installing System Components  
 
Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card  
3
2
1
1
SAS RAID connector SAS 0  
2
SAS RAID controller  
daughter card  
3
SAS backplane connector  
SAS A  
Installing System Components  
59  
 
RAID Battery  
Installing a RAID Battery  
1
2
3
Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0. See Figure 3-11.  
Insert the battery in the battery pocket.  
Connect the battery cable to the RAID controller daughter card. See Figure 3-11.  
Figure 3-11. Installing a SAS RAID Battery  
2
3
1
1
RAID battery  
2
SAS RAID daughter card  
battery connector  
3
release latch  
Removing a RAID Battery  
1
2
Disconnect the RAID battery cable from the SAS RAID daughter card. See Figure 3-11.  
Press the release latch toward the hard-drive bays and remove the battery from the battery pocket.  
60  
Installing System Components  
             
Expansion Cards  
The system is available with one of two optional PCI riser configurations.  
PCIe Riser Board Expansion Slots  
The PCIe riser configuration provides two PCI Express expansion slots with the following features:  
Two PCIe risers, installed in the left and center riser connectors.  
Two x8-lane PCIe expansion slots.  
Support for full height/half-length PCI cards in both slots.  
PCI-X Riser Board Expansion Slots  
The PCI-X riser configuration provides two PCI-X slots with the following features:  
Two PCI-X risers, installed in the left and center riser connectors.  
Two PCI-X 64-bit/133-MHz expansion slots (on separate buses).  
Support for full height/half-length PCI cards in both slots.  
Expansion Card Installation Guidelines  
NOTE: You cannot combine PCIe and PCI-X risers. Two risers must be installed or the system will not power up.  
NOTE: The expansion-card slots are not hot-pluggable.  
To identify expansion slots, see Figure 3-12. The two expansion card slots are on separate buses.  
Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
3
4
Open the system. See "Opening and Closing the System" on page 46.  
If you are adding a new card, open the expansion-card latch and remove the filler bracket. See  
Figure 3-12.  
5
Install the expansion card:  
a
Position the expansion card so that the card-edge connector aligns with the expansion-card connector  
on the PCI riser board.  
Installing System Components  
61  
               
b
c
Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.  
When the card is seated in the connector, close the expansion-card latch. See Figure 3-12.  
Figure 3-12. Installing an Expansion Card  
3
2
1
5
4
1
4
PCI riser  
5
card-edge connector  
expansion-card latch  
expansion card  
6
7
Connect any cables to the expansion card.  
See the documentation that came with the card for information about its cable connections.  
Close the system. See "Opening and Closing the System" on page 46.  
Removing an Expansion Card  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening and Closing the System" on page 46.  
Disconnect all cables from the card.  
62  
Installing System Components  
       
4
5
Remove the expansion card:  
a
Open the expansion-card latch. See Figure 3-12.  
b
Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.  
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot  
opening and close the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications  
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid  
in proper cooling and airflow inside the system.  
6
Close the system. See "Opening and Closing the System" on page 46.  
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)  
controller. The device that the system boots from is determined by the boot order specified in the System  
Setup program.  
The System Setup program provides options that the system uses to scan for installed boot devices. See  
"Using the System Setup Program" on page 31 for information about the System Setup program.  
Configuring the Boot Drive  
The drive or device from which the system boots is determined by the boot order specified in the System Setup  
program. See "Using the System Setup Program" on page 31 for information about the System Setup  
program  
.
System Memory  
You can upgrade your system memory to a maximum of 32 GB by installing 533-MHz or 667-MHz fully  
buffered (FB) DDR II memory modules (DIMMs) in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB modules.  
The eight memory sockets are located on the system board under the memory cooling shroud.You can purchase  
memory upgrade kits from Dell.  
NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them  
separate from any new memory modules that you may have, even if you purchased the new memory modules from  
Dell. Use only 533-MHz or 667-MHz DDR II fully buffered DIMMS (FBDs).  
The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two  
channels:  
Channel 0 and channel 1 are in branch 0.  
Channel 2 and channel 3 are in branch 1.  
Installing System Components  
63  
               
Each channel consists of two memory module sockets:  
Channel 0 contains DIMM_1, DIMM_5.  
Channel 1 contains DIMM _2, DIMM_6.  
Channel 2 contains DIMM_3, DIMM_7.  
Channel 3 contains DIMM _4, DIMM _8.  
The first DIMM socket of each channel has white release tabs.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following guidelines when configuring your  
system memory.  
Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are  
single-ranked and modules marked with a 2R are dual-ranked.  
A minimum of two identical FBDs must be installed.  
DIMM sockets must be populated by lowest number first.  
Memory modules must be installed in pairs of matched memory size, speed, and technology, and the  
total number of memory modules in the configuration must total two, four, or eight. For best system  
performance, all four, or eight memory modules should be identical in size, speed, and technology.  
Memory sparing and memory mirroring require  
identical memory size, speed, and technology.  
eight memory, and all memory modules must be of  
Memory sparing and memory mirroring cannot be implemented at the same time.  
Non-Optimal Memory Configurations  
System performance can be affected if your memory configuration does not conform to the preceding  
installation guidelines. Your system may issue an error message during startup stating that your memory  
configuration is non-optimal.  
Memory Sparing Support  
The system supports memory sparing if eight identical memory modules are installed in the system. The  
memory sparing feature must be enabled in the System Setup program and can be used only if memory  
mirroring is not enabled.(See "Using the System Setup Program" on page 31.)  
Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the  
first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four  
DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity is  
allocated to sparing. Table 3-1 shows how memory sparing splits the available and spared memory in each  
of the single- and dual-ranked memory module combinations.  
64  
Installing System Components  
         
Table 3-1. Memory Sparing Configurations  
DIMMs Size/Type  
Total Memory  
2 GB  
Available  
1 GB  
Spare  
1 GB  
2 GB  
4 GB  
8 GB  
4 GB  
8 GB  
8
256-MB single-rank  
512-MB single-rank  
1-GB single-rank  
2-GB single-rank  
2-GB dual-rank  
4 GB  
2 GB  
8 GB  
4 GB  
16 GB  
16 GB  
32 GB  
8 GB  
12 GB  
24 GB  
4-GB dual-rank  
Memory Mirroring Support  
The system supports memory mirroring if eight identical memory modules are installed in the system.  
Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled.  
(See "Using the System Setup Program" on page 31.) In a mirrored configuration, the total available system  
memory is one-half of the total installed memory.  
Installing Memory Modules  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.  
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges  
and avoid touching the components on the memory module.  
1
2
3
4
Open the system. See "Opening and Closing the System" on page 46.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
Locate the memory module sockets. See Figure 6-2.  
Press the ejectors on the memory module socket down and out, as shown in Figure 3-13, to allow the  
memory module to be inserted into the socket.  
5
Handle each memory module only on either card edge, ensuring not to touch the middle of the memory  
module.  
Installing System Components  
65  
             
Figure 3-13. Installing and Removing a Memory Module  
1
2
3
1
memory module  
2
memory module socket  
ejectors (2)  
3
alignment key  
6
7
Align the memory module's edge connector with the alignment key of the memory module socket, and  
insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to install the memory module in  
fingers to lock the memory module into the socket.  
When the memory module is properly seated in the socket, the ejectors on the memory module socket  
align with the ejectors on the other sockets that have memory modules installed.  
8
9
Repeat step 3 through step 7 of this procedure to install the remaining memory modules. See Table 3-1.  
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.  
10 Close the system. See "Opening and Closing the System" on page 46.  
11 Press <F2> to enter the System Setup program, and check the System Memory setting on the main  
System Setup screen.  
The system should have already changed the value to reflect the newly installed memory.  
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1  
through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their  
sockets.  
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on  
page 111.  
66  
Installing System Components  
       
Removing Memory Modules  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.  
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges  
and avoid touching the components on the memory module.  
1
2
3
4
Open the system. See "Opening and Closing the System" on page 46.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
Locate the memory module sockets. See Figure 6-2.  
Press down and out on the ejectors on each end of the socket until the memory module pops out of the  
socket. See Figure 3-13.  
Handle each memory module only on either card edge, ensuring not to touch the middle of the memory  
module.  
5
6
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.  
Close the system. See "Opening and Closing the System" on page 46.  
Activating the Integrated NIC TOE  
To add TCP/IP Offload Engine (TOE) or iSCSI TOE functionality to the system's integrated NIC, install the  
appropriate TOE or iSCSI TOE NIC hardware key in the TOE_KEY socket on the system board. See  
Figure 6-2.  
Processors  
You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each  
processor and its associated internal cache memory are contained in a land grid array (LGA) package that is  
installed in a ZIF socket on the system board.  
The following items are included in the processor upgrade kit:  
Processor  
Heat sink  
Removing the Processor  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
Prior to upgrading your system, download the latest system BIOS version on support.dell.com  
.
Installing System Components  
67  
                     
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
3
4
Open the system. See "Opening and Closing the System" on page 46.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink  
and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.  
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink  
is necessary to maintain proper thermal conditions.  
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time  
to cool before handling.  
5
Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the  
lever 90 degrees. See Figure 3-14.  
Figure 3-14. Installing and Removing the Heat Sink  
1
2
3
1
heat sink  
2
heat-sink retention lever (2)  
3
retention lever latch  
68  
Installing System Components  
   
6
7
8
Wait 30 seconds for the heat sink to loosen from the processor.  
Open the other heat sink retention lever.  
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then  
counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the  
processor.  
9
Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the  
thermal grease.  
10 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See  
Figure 3-15.  
11 Rotate the processor shield upward and out of the way.  
Figure 3-15. Installing and Removing the Processor  
3
4
5
2
1
6
1
4
socket key (2)  
processor  
2
5
notch in processor  
socket-release lever  
3
6
processor shield  
ZIF socket  
12 Lift the processor shield to release the processor, and then lift the processor out of the socket. Leave the  
release lever up so that the socket is ready for the new processor.  
NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor. Bending the  
pins can permanently damage the socket and system board.  
Installing System Components  
69  
     
Installing a Processor  
1
2
3
Unpack the new processor.  
Align the rocessor with the socket keys on the ZIF socket. See Figure 3-15.  
nstall the processor in the socket.  
p
I
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when  
you turn the system on.  
a
If the release lever on the processor socket is not positioned all the way up, move it to that position.  
With the rocessor and the socket keys aligned, set the processor lightly in the socket.  
b
p
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily  
into the socket.  
c
When the processor is fully seated in the socket, rotate the socket release lever back down until it  
snaps into place, securing the processor. See Figure 3-15.  
d
Close the processor shield. See Figure 3-15.  
4
Install the heat sink.  
NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 9.  
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the  
a
protective sheet from the thermal grease layer on top of the heat sink.  
If you did not receive a replacement heat sink with your processor kit, do the following:  
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you removed  
in step 9.  
Open the grease packet included with your processor kit and apply thermal grease evenly to the  
top of the processor.  
b
c
d
Place the heat sink onto the processor. See Figure 3-14.  
Close one of the two heat sink retention levers until it locks. See Figure 3-14  
.
Repeat for the other heat sink retention lever.  
5
6
7
As the system boots, it detects the presence of the new processor and automatically changes the system  
configuration information in the System Setup program.  
Press <F2> to enter the System Setup program, and check that the processor information matches the new  
system configuration.  
See "Using the System Setup Program" on page 31 for instructions about using the System Setup program.  
Run the system diagnostics to verify that the new processor operates correctly.  
See "Running the System Diagnostics" on page 111 for information about running the diagnostics.  
70  
Installing System Components  
 
RAC Card  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server  
remotely. The following procedure describes the steps for installing or removing the optional RAC card.  
Installing a RAC Card  
1
Turn off the system, including any attached peripherals, and then disconnect the system from the electrical  
outlet.  
2
3
4
5
6
Open the system. See "Opening the System" on page 46  
If applicable, remove the plastic filler plug from the system back panel. See Figure 3-16.  
Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.  
Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.  
Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, aligning  
the card with the back standoff.  
Figure 3-16. Installing and Removing a RAC Card  
2
1
3
6
4
5
1
4
RAC card  
2
5
RAC-card connectors (2)  
front standoffs (2)  
3
6
filler plug location  
back standoff  
RAC-card cable connectors  
Installing System Components  
71  
       
7
Align the front edge of the RAC card with the front plastic retention standoffs, and then press down on the  
front of the card until it is fully seated. See Figure 3-16.  
When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card.  
8
9
Connect the two small cables (44-pin cable and 50-pin cable), ensuring that connector labeled "Planar" is  
attached to the appropriate system board connector and the connector labeled "DRAC" is attached to the  
appropriate RAC card connector.  
Replace the center riser card. See "Expansion-Card Riser" on page 82.  
10 Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on  
page 61.  
11 Close the system. See "Closing the System" on page 47.  
12 Reconnect the system and peripherals to their power sources, and then turn them on.  
See the RAC card documentation for information on configuring and using the RAC card.  
Removing the RAC Card and Cables  
1
Turn off the system, including any attached peripherals, and then disconnect the system from the electrical  
outlet.  
2
3
4
5
Open the system. See "Opening the System" on page 46.  
Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.  
Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.  
Remove the RAC card cables from the system board connectors by pressing the metal tabs inward and  
then pulling up.  
6
7
Remove the RAC card cables from the RAC connectors by pressing the metal tabs inward and then  
Remove the RAC card by pressing outwardly on the front standoffs, and then lifting the RAC card up and  
out of the system.  
8
9
Replace the center riser card. See "Expansion-Card Riser" on page 82.  
Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on  
page 61.  
10 Close the system. See "Closing the System" on page 47.  
11 Reconnect the system and peripherals to their power sources, and then turn them on.  
72  
Installing System Components  
 
Optical Drive  
The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the  
controllers on the system board through the sideplane board.  
NOTE: DVD devices are data only.  
Removing the Optical Drive Tray  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
Turn off the system, including any attached peripherals, and then disconnect the system from its electrical  
outlet.  
2
3
4
5
6
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.  
Disconnect the optical-drive cable from the back of the drive. See Figure 3-17.  
To remove the optical drive, press forward on the blue tray release tab, and then slide the drive tray out of  
the system. See Figure 3-17.  
Installing System Components  
73  
       
Figure 3-17. Removing and Installing the Optical Drive Tray  
1
2
3
4
1
4
optical -drive tray  
optical drive  
2
optical-drive cable  
3
optical-drive release tab  
Installing the Optical Drive Tray  
1
Align the optical drive tray with its opening in the front panel.  
The optical drive opening is located directly below the SAS daughter card bay.  
2
3
4
Connect the optical-drive cable from the back of the drive. See Figure 3-17.  
Replace the SAS controller daughter card.See "Installing a SAS Controller Daughter Card or SAS RAID  
Controller Daughter Card" on page 56.  
5
6
7
Close the system. See "Opening and Closing the System" on page 46.  
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Reconnect your system and peripherals to their electrical outlets, and turn on the system.  
74  
Installing System Components  
     
Hard Drives  
This subsection describes how to install and configure SAS or SATA hard drives in the system's internal  
hard-drive bays. Your system features the option of two 3.5-inch (SAS/SATA) internal hard-drive bays or four  
2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two or four hard drives. All drives  
connect to the system board through one of two optional backplane boards.  
NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive  
interposer that allows your SATA drive to attach to the SAS connector on the backplane.  
Before You Begin  
Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on  
your configuration, you received one of the following two drive carrier types:  
SATA drive carrier — Usable only with a SATA hard drive.  
SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal  
interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive  
usable in some storage systems.  
NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for  
the optional SAS RAID daughter card to ensure that the host adapter is configured correctly to support hot-  
pluggable drive removal and insertion.  
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS  
backplane board.  
You may need to use different programs than those provided with the operating system to partition and format  
SAS or SATA hard drives.  
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive  
failure.  
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long  
format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.  
Removing a Drive Blank  
remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.  
The process for removing a drive blank depends on whether your system is configured with 3.5-inch or 2.5-  
inch hard drives.  
For 3.5-inch hard drive configurations:  
1
2
Remove the front bezel, if attached. See "Removing and Replacing the Front Bezel" on page 45.  
Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward  
from the bay.  
3
Pry the ends of the blank outward until the blank is free.  
Installing System Components  
75  
           
For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:  
1
2
3
Remove the front bezel, if attached. See "Replacing the System Battery" on page 86.  
Open the drive blank release handle to release the blank. See Figure 3-18  
.
Slide the drive blank out until it is free of the drive bay.  
Installing a Drive Blank  
The process for installing a drive blank depends on whether your system is configured with 3.5-inch or 2.5-  
inch hard drives.  
For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive bay.  
To install a 3.5-inch drive blank, insert the blank into the drive bay rotating in with the key side first, and  
press evenly on the ends of the blank until it is fully inserted and latched.  
For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5-inch hard drive carrier:  
1
2
3
4
5
Remove the front bezel, if attached. See "Removing and Replacing the Front Bezel" on page 45  
.
Open the handle on the hard-drive blank.  
Insert the hard-drive blank into the drive bay until it is fully seated.  
Close the handle to lock the blank in place.  
Replace the front bezel, if it was removed in step 1.  
Installing a Hot-Plug Hard Drive  
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive  
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed  
carrier's shield spring and make it unusable.  
NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with  
your operating system.  
1
2
Remove the front bezel if attached. See "Removing and Replacing the Front Bezel" on page 45.  
If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 75.  
76  
Installing System Components  
         
3
Install the hot-plug hard drive.  
Open the hard-drive carrier handle. See Figure 3-18.  
a
Figure 3-18. Installing a Hot-Plug Hard-Drive  
3
2
1
1
2
drive carrier  
3
hard drive  
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier.  
Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent  
b
Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. See  
Figure 3-18.  
c
Close the hard-drive carrier handle to lock it in place.  
4
Replace the front bezel if it was removed in step 1. See "Removing and Replacing the Front Bezel" on  
page 45.  
Installing System Components  
77  
 
Replacing a Hard-Drive Carrier  
Removing a Hard Drive From a Hard-Drive Carrier  
1
If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:  
a
Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer  
card.  
b
c
d
Push the lever away from the carrier rail to release the left end of the card.  
Rotate the left end away from the hard drive to release the connector.  
Pull the right end of the interposer card clear of the slots in the carrier rail.  
2
Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the  
carrier.  
Installing a SAS Hard Drive Into a SATAu Drive Carrier  
NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled  
"SATAu" and also has marks indicating the SAS and SATA mounting screws.  
1
2
Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear. See  
Figure 3-19  
.
Viewing the assembly as shown in Figure 3-19, align the bottom rear screw hole on the hard drive with  
the hole labeled "SAS" on the hard drive carrier.  
When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.  
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-19.  
78  
Installing System Components  
         
Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier  
1
2
3
1
screws (4)  
2
SATAu drive carrier  
3
SAS hard drive  
Installing a SATA Hard Drive Into a SATA Drive Carrier  
NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers  
(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.  
1
Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear.  
See Figure 3-20  
Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-20  
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-20  
.
2
3
.
.
Installing System Components  
79  
     
Figure 3-20. Installing a SATA Hard Drive Into a SATA Drive Carrier  
2
1
3
1
screws (4)  
2
SATA drive carrier  
3
SATA hard drive  
Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier  
NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto  
the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and  
SATA mounting screws.  
1
2
Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the  
rear. See Figure 3-21  
.
Viewing the assembly as shown in Figure 3-21, align the bottom rear screw hole on the hard drive with  
the hole labeled "SATAu" on the hard drive carrier.  
When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.  
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-21.  
3
80  
Installing System Components  
     
4
Attach the interposer card to the rear of the SATA hard drive:  
a
Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer  
card bracket attach to the slots on the inside of the carrier rail. See Figure 3-21.  
b
c
Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-21.  
Push the bottom end of the card towards the hard drive until the latch on the card bracket clicks into  
place.  
Figure 3-21. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier  
1
2
3
4
5
1
4
screws (4)  
SATA hard-drive  
2
5
SATAu drive carrier  
hole labels  
3
interposer card (SATA only)  
Installing System Components  
81  
 
Expansion-Card Riser  
Removing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Figure 3-22. Expansion-Card Riser Removal  
3
2
1
4
8
7
6
5
1
4
7
left riser board  
2
5
8
left riser board release  
latches (2)  
3
6
left riser board alignment  
pins (2)  
left riser board connectors (2)  
center riser board  
center riser board connector  
center riser board alignment  
pins (2)  
center riser board release latch  
82  
Installing System Components  
         
4
5
If applicable, remove the expansion card from the riser.  
Press the release latch(es) on the riser board and lift the riser board straight up from the system board. See  
Figure 3-22.  
The left riser board has two release latches; the center riser board has one latch.  
Installing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
1
2
Align the riser board with the alignment pins on the system board, then lower the board onto the pins.  
Press down on the riser board until the edge connector(s) on the board is (are) fully seated in the riser  
board connector on the system board. See Figure 3-22.  
3
4
5
6
If applicable, install the expansion card in the expansion-card slot.  
Close the system. See "Opening and Closing the System" on page 46.  
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Reconnect your system and peripherals to their electrical outlets, and turn on the system.  
Backplane Board  
Removing the Backplane Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
The removal procedure varies slightly, depending on which backplane board you have in your system.  
1
2
3
4
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove the hard drives.  
NOTICE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from  
which bay.  
5
Disconnect the SAS cable and power cable from the backplane.  
If you are removing a 3.5-inch hard drive (two-drive) backplane, see Figure 3-23.  
If you are removing a 2.5-inch hard drive (four-drive) backplane, see Figure 6-4.  
Installing System Components  
83  
         
6
Remove the backplane board:  
If you are removing a 3.5-inch hard drive (two-drive) backplane, press the release latch at the left end  
of the board, slide the board to its right, and lift the backplane off of the securing tabs. See  
Figure 3-23.  
If you are removing a 2.5-inch hard drive (four-drive) backplane, press the release latch at each end of  
the backplane and lift the backplane off of the securing tabs. See Figure 6-4.  
Figure 3-23. 2.5-Inch Hard Drive Backplane Board Removal and Installation  
1
2
6
3
5
4
1
4
backplane board release latch  
securing tabs  
2
5
backplane board  
3
6
securing slots  
power cable  
SAS interface cable  
84  
Installing System Components  
 
Installing the Backplane Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
Replace the backplane board:  
If you are installing a 3.5-inch hard drive (two-drive) backplane, fit the board onto the securing tabs,  
press the release latch at the left end of the board and slide the board to its left. See Figure 3-23.  
If you are installing a 2.5-inch hard drive (four-drive) backplane, fit the board onto the securing tabs  
on the back of the drive cage and slide the board downwards until the release latch at each end of the  
backplane clicks into place. See Figure 6-4.  
2
3
Connect the SAS cable and power cable to the backplane connectors.  
Reinstall the hard drives.  
NOTE: Reinstall the hard drives in the same drive bays from which they were removed.  
4
5
Close the system.  
If applicable, replace the bezel.  
Sideplane Board  
Removing the Sideplane Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.  
Disconnect the control panel cable and optical drive cable (if applicable) from the sideplane. See  
Figure 6-8.  
6
Press inward on the two sideplane release latches marked in blue and lift the sideplane up and away from  
the system board.  
Installing System Components  
85  
       
Installing the Sideplane Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
1
Align the guide on the end of the sideplane board with the pins on the system board, and lower the  
sideplane until that the sideplane connector is fully seated into the connector on the system board.  
2
3
Connect the control panel cable and optical drive cable (if applicable) to the sideplane. See Figure 6-8.  
Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID  
Controller Daughter Card" on page 56.  
4
5
6
Close the system. See "Opening and Closing the System" on page 46.  
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Reconnect your system and peripherals to their electrical outlets, and turn on the system.  
System Battery  
The system battery is a 3.0-volt (V), coin-cell battery.  
Replacing the System Battery  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only  
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the  
manufacturer's instructions. See your System Information Guide for additional information.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening and Closing the System" on page 46.  
If an expansion card is installed in the left riser board, remove the card. See "Removing an Expansion  
Card" on page 62.  
4
Locate the battery socket. See Figure 3-24.  
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with  
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the  
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the  
system board.  
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or  
removing a battery.  
86  
Installing System Components  
             
5
Remove the system battery.  
a
Support the battery connector by pressing down firmly on the positive side of the connector.  
b
While supporting the battery connector, press the battery toward the positive side of the connector and  
pry it up out of the securing tabs at the negative side of the connector.  
Figure 3-24. Replacing the System Battery  
1
2
3
1
positive side of battery  
connector  
2
system battery  
3
negative side of battery  
connector  
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or  
removing a battery.  
6
7
Install the new system battery.  
a
Support the battery connector by pressing down firmly on the positive side of the connector.  
b
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the  
connector.  
c
Press the battery straight down into the connector until it snaps into place.  
If you removed an expansion card in step 3, replace the card now. See "Installing an Expansion Card" on  
page 61.  
8
9
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.  
10 Enter the System Setup program to confirm that the battery is operating properly. See "Using the System  
Setup Program" on page 31.  
11 Enter the correct time and date in the System Setup program's Time and Date fields.  
12 Exit the System Setup program.  
13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at  
least an hour.  
Installing System Components  
87  
 
14 After an hour, reconnect the system to its electrical outlet and turn it on.  
15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on  
page 125 for instructions on obtaining technical assistance.  
Control Panel Assembly  
Removing the Control Panel  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.  
Disconnect the control panel cable at the back of the control panel board. See Figure 3-25.  
NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.  
a
Squeeze the metal tabs on the ends of the cable connector.  
Gently work the connector out of the socket.  
b
6
7
Disconnect the front panel cable from the control panel board. See Figure 3-25.  
Lift the release tab at the back of the control panel carrier and slide the carrier towards the back of the  
system, then lift the carrier out of the system. See Figure 3-25.  
8
9
Remove the three screws that secure the control panel board to the carrier and remove the board. See  
Figure 3-25.  
Remove the display module:  
a
b
c
Insert the end of a paper clip into the hole on the right side of the display module and gently pry the  
label off.  
Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis.  
See Figure 3-25.  
Remove the display module from the chassis cutout.  
88  
Installing System Components  
       
Figure 3-25. Control Panel Removal and Installation  
4
3
5
1
2
6
9
8
7
1
4
display module  
2
5
display module LCD cable  
3
6
control panel circuit board  
control panel cable  
control-panel circuit board  
securing screws (3)  
control panel carrier release  
tab  
7
control panel carrier  
8
display module label  
9
display module securing  
screws (2)  
Installing the Control Panel  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
6
Insert the display module into the chassis cutout and secure it with the two screws.  
Affix the control panel label to the display module.  
Install the control panel board on the carrier, and secure it with the three Phillips screws. See Figure 3-25.  
Install the carrier in the system chassis.  
Connect the display module ribbon cable to the control panel board.  
Connect the control panel ribbon cable to the control panel board.  
Installing System Components  
89  
     
7
Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID  
Controller Daughter Card" on page 56.  
8
9
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to the power source and turn on the system and attached peripherals.  
10 If applicable, install the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
System Board  
Removing the System Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
6
7
8
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Disconnect any cables from the system board back panel.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
Remove both power supplies. See "Removing a Power Supply" on page 54.  
Remove the sideplane from the system board. See "Removing the Sideplane Board" on page 85.  
Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser"  
on page 82.  
9
Remove the four fan modules. See "Removing a Cooling Fan Module" on page 48.  
10 If applicable, remove the RAC card. See "RAC Card" on page 71.  
11 Remove the memory modules. See "Removing Memory Modules" on page 67.  
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.  
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges  
and avoid touching the components on the memory module.  
installation.  
NOTE: Your system also comes with a pre installed system board cooling shroud. Do not remove the  
system board cooling shroud. See Figure 3-5.  
12 Remove the heatsink(s) and microprocessor(s). See "Removing the Processor" on page 67.  
13 If applicable, remove the TOE key. See "Activating the Integrated NIC TOE" on page 67.  
90  
Installing System Components  
     
14 Remove the system board:  
a
Pull the system-board release pin. See Figure 3-26.  
b
While pulling the release pin, grasp the system board release handle and slide the system-board tray  
toward the front of the chassis.  
c
Lift up the system-board tray and remove it from the chassis.  
Figure 3-26. System Board Removal  
3
2
4
1
5
6
1
4
system-board tray release  
handle  
2
5
system board attached to  
system-board tray  
3
6
system board release pin  
system board cooling shroud  
system-board securing tabs  
system-board securing slots  
Installing the System Board  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Lower the system-board tray until the tray sits flat on the bottom of the chassis.  
Ensure that all system-board securing tabs are fully inserted into the system-board securing slots. See  
Figure 3-26.  
Installing System Components  
91  
     
3
4
5
6
7
8
9
Slide the system-board tray toward the back of the chassis until it locks into position.  
If applicable, replace the RAC card. See "RAC Card" on page 71.  
If applicable, replace the TOE key. See "Activating the Integrated NIC TOE" on page 67.  
Replace the heatsink(s) and microprocessor(s).  
Replace the memory modules. See "Installing Memory Modules" on page 65.  
Replace both the center and left risers. See "Installing an Expansion-Card Riser" on page 83.  
Replace any expansion card(s). See "Installing an Expansion Card" on page 61.  
10 Replace the sideplane board. See "Installing the Sideplane Board" on page 86.  
11 Replace the fan modules. See "Replacing a Cooling Fan Module" on page 49.  
12 Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.  
13 Replace the power supplies. See "Replacing a Power Supply" on page 55.  
14 Connect any cables to the system.  
15 Close the system. See "Opening and Closing the System" on page 46.  
16 Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
92  
Installing System Components  
4
Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system cover and work inside the  
system. While working inside the system, do not attempt to service the system except as explained in  
this guide and elsewhere in your system documentation.  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online  
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the product.  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications described in Table 1-1.  
Table 4-1. Start-Up Routine Indications  
Look/listen for:  
Action  
A status or error message displayed on the front-panel  
LCD.  
An error message displayed on the monitor.  
See "System Messages" on page 25.  
Alert messages from the systems management software. See the systems management software documentation.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem" on page 95.  
See "Troubleshooting the Keyboard" on page 95.  
See "Troubleshooting a USB Device" on page 97.  
See "Troubleshooting an Optical Drive" on page 103.  
See "Troubleshooting a Hard Drive" on page 104.  
The USB CD drive activity indicator.  
The CD drive activity indicator.  
The hard-drive activity indicator.  
An unfamiliar constant scraping or grinding sound when See "Getting Help" on page 125.  
you access a drive.  
Troubleshooting Your System  
93  
           
Checking the Equipment  
This section provides troubleshooting procedures for external devices attached to the system, such as the  
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External  
Connections" on page 94.  
Troubleshooting IRQ Assignment Conflicts  
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To  
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.  
Table 4-2 lists the IRQ assignments.  
Table 4-2. IRQ Assignment Defaults  
IRQ Line  
IRQ0  
Assignment  
System timer  
IRQ1  
Keyboard controller  
IRQ2  
Interrupt controller 1 to enable IRQ8 through IRQ15  
IRQ3  
Available  
IRQ4  
Serial port 1 (COM1 and COM3)  
Remote access controller  
Reserved  
IRQ5  
IRQ6  
IRQ7  
Reserved  
IRQ8  
Real-time clock  
IRQ9  
ACPI functions (used for power management)  
Available  
IRQ10  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
Available  
Available  
Math coprocessor  
IDE CD drive controller  
Available  
Troubleshooting External Connections  
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and  
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external  
cables are securely attached to the external connectors on your system. See "Front-Panel Features and  
Indicators" on page 11 and "Back-Panel Features and Indicators" on page 14 for the front- and back-panel  
connectors on your system.  
94  
Troubleshooting Your System  
               
Troubleshooting the Video Subsystem  
Problem  
Monitor is not working properly.  
Video memory is faulty.  
Action  
1
2
Check the system and power connections to the monitor.  
Determine whether the system has an expansion card with a video output connector.  
In this system configuration, the monitor cable should normally be connected to the connector on the  
expansion card, not to the system’s integrated video connector.  
To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1  
minute, then connect the monitor to the other video connector and turn the system on again.  
3
4
Determine whether the system has monitors attached to both the front and rear video connectors.  
The system supports only one monitor attached to either the front or rear video connector. When a monitor  
is connected to the front panel, the back-panel video connector is disabled.  
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,  
continue to the next step.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 125.  
Troubleshooting the Keyboard  
Problem  
System message indicates a problem with the keyboard  
Keyboard is not functioning properly  
Action  
1
2
Examine the keyboard and its cable for signs of damage.  
Swap the faulty keyboard with a working keyboard.  
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 125.  
3
4
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup  
Program" on page 31.  
If the problem is not resolved, see "Getting Help" on page 125.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Troubleshooting Your System  
95  
       
Troubleshooting the Mouse  
Problem  
System message indicates a problem with the mouse.  
Mouse is not functioning properly.  
Action  
1
Examine the mouse and its cable for signs of damage.  
If the mouse is not damaged, go to step 4.  
2
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup  
Program" on page 31.  
If the mouse is damaged, continue to the next step.  
3
Swap the faulty mouse with a working mouse.  
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 125.  
4
5
If the problem is not resolved, see "Getting Help" on page 125.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
If the test fails, continue to the next step.  
Troubleshooting Basic I/O Functions  
Problem  
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports  
are configured appropriately for any applications you are using. See "Using the System Setup Program"  
2
3
If the problem is confined to a particular application, see the application documentation for specific port  
configuration requirements that the program may require.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on  
page 97.  
96  
Troubleshooting Your System  
         
Troubleshooting a Serial I/O Device  
Problem  
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial port.  
Swap the serial interface cable with a working cable, and turn on the system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device. See "Getting Help" on page 125.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting a USB Device  
Problem  
System message indicates a problem with a USB device.  
Device connected to a USB port is not operating properly.  
Action  
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup  
Program" on page 31.  
2
3
4
Turn off the system and any USB devices.  
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.  
Turn on the system and the reconnected device.  
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 125.  
5
If possible, swap the interface cable with a working cable.  
If the problem is resolved, replace the interface cable. See "Getting Help" on page 125.  
6
7
Turn off the system and the USB device, and swap the device with a comparable device.  
Turn on the system and the USB device.  
If the problem is resolved, replace the USB device. See "Getting Help" on page 125.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting Your System  
97  
       
Troubleshooting a NIC  
Problem  
NIC cannot communicate with network.  
Action  
1
2
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16.  
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC documentation.  
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.  
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC documentation.  
3
4
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup  
Program" on page 31.  
5
6
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.  
See the network equipment documentation.  
Ensure that all network cables are of the proper type and do not exceed the maximum length. See Network  
Cable Requirements in your Getting Started Guide  
.
Troubleshooting a Wet System  
Problem  
Liquid spilled on the system.  
Excessive humidity.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 62.  
98  
Troubleshooting Your System  
       
4
5
6
Let the system dry thoroughly for at least 24 hours.  
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the system does not start properly, see "Getting Help" on page 125.  
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards that you  
removed. See "Installing an Expansion Card" on page 61.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
If the tests fail, see "Getting Help" on page 125.  
Troubleshooting a Damaged System  
Problem  
System was dropped or damaged.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Open the system. See "Opening and Closing the System" on page 46.  
Ensure that the following components are properly installed:  
Expansion cards and risers  
Power supplies  
Processor and heatsink  
Memory modules  
Fans  
Drive-carrier connections to the SAS backplane board, if applicable  
3
4
5
Ensure that all cables are properly connected.  
Close the system. See "Opening and Closing the System" on page 46.  
Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 112.  
If the tests fail, see "Getting Help" on page 125.  
Troubleshooting Your System  
99  
   
Troubleshooting the System Battery  
Problem  
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its  
system configuration information. This situation is caused by a defective battery.  
Action  
1
Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on  
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.  
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery"  
on page 86.  
If the problem is not resolved by replacing the battery, see "Getting Help" on page 125.  
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate  
normally except for the time kept in the System Setup program, the problem may be caused by software rather  
than by a defective battery.  
Troubleshooting Power Supplies  
Problem  
System-status indicators are amber.  
Power-supply fault indicators are amber.  
Front-panel status LCD indicates a problem with the power supplies.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.  
Locate the faulty power supply.  
100  
Troubleshooting Your System  
           
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15.  
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate.  
The system is in the redundant mode when two power supplies are installed. Remove and install only one power  
supply at a time in a system that is powered on. Operating the system for extended periods of time with only one  
power supply installed, without a power supply blank installed, can cause the system to overheat.  
Remove the faulty power supply. See "Power Supplies" on page 53.  
3
Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies"  
on page 53.  
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply  
and to determine if it is working properly. The power indicator turns green to signify that the power supply is  
functioning properly. See "Power Indicator Codes" on page 15.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting System Cooling Problems  
Problem  
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan has failed. See "Troubleshooting a Fan" on page 101.  
Troubleshooting a Fan  
Problem  
System-status indicator is amber.  
Systems management software issues a fan-related error message.  
Display module LCD indicates a problem with the fan.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Troubleshooting Your System  
101  
         
2
Open the system. See "Opening and Closing the System" on page 46.  
CAUTION: The cooling fans are not hot-pluggable. To maintain proper cooling while the system is on, only  
replace one fan at a time.  
3
4
Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number  
of each fan, see "Removing and Installing a Cooling Fan" on page 49.  
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Cooling Fan  
Modules" on page 48.  
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.  
If the problem is not resolved, install a new fan. See "Cooling Fan Modules" on page 48.  
5
If the replacement fan is working properly, close the system. See "Opening and Closing the System" on  
page 46.  
If the replacement fan does not operate, see "Getting Help" on page 125.  
Troubleshooting System Memory  
Problem  
Faulty memory module.  
Faulty system board.  
Front-panel status LCD indicates a problem with system memory.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Turn on the system and attached peripherals.  
If an error message does not appear, continue to the next step.  
If an error message appears, go to step 12.  
3
Enter the System Setup program and check the system memory setting. See "Entering the System Setup  
Program" on page 31.  
If the amount of memory installed matches the system memory setting, go to step 12.  
4
5
6
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.  
102  
Troubleshooting Your System  
     
7
8
9
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 65.  
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.  
Close the system. See "Opening and Closing the System" on page 46.  
10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.  
11 Enter the System Setup program and check the system memory setting. See "Using the System Setup  
Program" on page 31.  
If the amount of memory installed does not match the system memory setting, then perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
b
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation  
Guidelines" on page 64.  
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory  
Modules" on page 65.  
d
e
f
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.  
As the system boots, observe the monitor screen and the indicators on the keyboard.  
12 Perform the following steps:  
a
b
c
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Perform step c through step f in step 11 for each memory module installed.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting an Optical Drive  
Problem  
System cannot read data from a CD or DVD in an optical drive.  
Optical drive indicator does not blink during boot.  
NOTE: DVD devices are data only.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
Troubleshooting Your System  
103  
         
1
2
Try using a different CD or DVD that you know works properly.  
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the  
System Setup Program" on page 31.  
3
4
5
6
7
8
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Open the system. See "Opening and Closing the System" on page 46.  
Ensure that the interface cable is securely connected to the optical drive and to the sideplane.  
Remove the SAS controller daughter card or the SAS RAID controller daughter card, as applicable. See  
"Removing a SAS Controller Daughter Card" on page 56.  
9
Close the system. See "Opening and Closing the System" on page 46.  
10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 125.  
Troubleshooting a Hard Drive  
Problem  
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up  
all files on the hard drive.  
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Depending on the results of the diagnostics test, proceed as needed through the following steps.  
2
3
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single  
hard drive, continue to the next step.  
4
5
Turn off your system, reseat the hard drive, and restart the system.  
If your system has a SAS RAID controller daughter card, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.  
104  
Troubleshooting Your System  
     
See the documentation supplied with the host adapter for information about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the operating system.  
6
7
Ensure that the required device drivers for your controller daughter card are installed and are configured  
correctly. See the operating system documentation for more information.  
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.  
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay  
location with another hard drive that is functioning properly.  
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard  
Drive" on page 76.  
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems.  
Replace the hard-drive carrier. See "Getting Help" on page 125.  
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS  
backplane has a defective connector. See "Getting Help" on page 125.  
8
a
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
b
c
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct.  
See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.  
d
e
f
Verify that the SAS cables are securely seated in their connectors.  
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.  
Close the system. See "Opening and Closing the System" on page 46.  
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting a SAS or SAS RAID Controller Daughter Card  
NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your  
operating system and the controller daughter card.  
Problem  
Error message indicates a problem with the SAS or SAS RAID controller daughter card.  
SAS or SAS RAID controller daughter card performs incorrectly or not at all.  
Troubleshooting Your System  
105  
     
Action  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is  
enabled. See "Using the System Setup Program" on page 31.  
3
Restart the system and press the applicable key sequence to enter the configuration utility program:  
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a SAS RAID controller  
See the controller's documentation for information about configuration settings.  
4
Check the configuration settings, make any necessary corrections, and restart the system.  
If the problem is not resolved, continue to the next step.  
5
6
7
8
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on  
page 56.  
9
properly installed and connected:  
Memory module  
Battery  
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are  
correct. See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on  
page 56.  
11 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane  
board.  
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the  
problem persists, proceed as follows:  
If you have a SAS controller daughter card, see "Getting Help" on page 125.  
If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery  
"Installing a RAID Battery" on page 60. If replacing the battery does not solve the problem, see  
"Getting Help" on page 125.  
.
See  
106  
Troubleshooting Your System  
Troubleshooting Expansion Cards  
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the  
expansion card.  
Problem  
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.  
Open or remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on  
page 61.  
6
7
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, go to the next step.  
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
10 Remove all expansion cards installed in the system. See "Installing an Expansion Card" on page 61.  
11 Close the system. See "Opening and Closing the System" on page 46.  
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 125.  
14 For each expansion card you removed in step 10, perform the following steps:  
a
b
c
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Reinstall one of the expansion cards.  
Troubleshooting Your System  
107  
       
d
e
Close the system. See "Opening and Closing the System" on page 46.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 125.  
Troubleshooting the Microprocessors  
Problem  
Error message indicates a processor problem.  
Front-panel status LCD indicates a problem with the processors or system board.  
A heat sink is not installed for each processor.  
Action  
CAUTION: Many repairs may only be done by a certified service technician. You should only perform  
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your  
warranty. Read and follow the safety instructions that came with the product.  
1
2
3
4
5
6
7
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
Ensure that each processor and heat sink are properly installed. See "Removing the Processor" on page 67.  
Close the system. See "Opening and Closing the System" on page 46.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
Run the appropriate online diagnostic test.  
If the tests fail or the problem persists, continue to the next step.  
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening and Closing the System" on page 46.  
10 Remove processor 2, leaving only processor 1 installed. See "Removing the Processor" on page 67.  
If only one processor is installed, see "Getting Help" on page 125.  
11 Close the system. See "Opening and Closing the System" on page 46.  
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the tests complete successfully, go to step 19.  
14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
15 Open the system. See "Opening and Closing the System" on page 46.  
108  
Troubleshooting Your System  
       
16 Replace processor 1 with another processor of the same capacity. See "Removing the Processor" on  
page 67.  
17 Close the system. See "Opening and Closing the System" on page 46.  
18 Run the appropriate online diagnostic test.  
If the tests complete successfully, replace processor 1. See "Getting Help" on page 125.  
19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
20 Open the system. See "Opening and Closing the System" on page 46.  
21 Reinstall the processor that you removed in step 10. See "Removing the Processor" on page 67.  
22 Close the system. See "Opening and Closing the System" on page 46.  
23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, see "Getting Help" on page 125.  
Troubleshooting Your System  
109  
 
110  
Troubleshooting Your System  
5
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before calling for technical assistance.  
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or  
risking data loss. If you are unable to fix the problem yourself, service and support personnel can use  
diagnostics test results to help you solve the problem.  
Using Server Administrator Diagnostics  
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to  
identify the problem, then use the system diagnostics.  
To access the online diagnostics, log into the Server Administrator home page, and then click the  
Diagnostics tab. For information about using diagnostics, see the online help. For additional information,  
see the Server Administrator User's Guide  
.
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular device groups or devices. The  
system diagnostics menus and options allow you to:  
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit  
is reached.  
View help messages that briefly describe each test and its parameters.  
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during testing.  
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly, component failure may be  
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and  
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
111  
             
Running the System Diagnostics  
The system diagnostics is run from the utility partition on your hard drive.  
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause  
invalid results or error messages. In addition, use only the program that came with your system (or an updated  
version of that program).  
1
2
As the system boots, press <F10> during POST.  
From the utility partition main menu, select Run System Diagnostics, or select Run Memory  
Diagnostics if you are troubleshooting memory.  
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next,  
the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system  
diagnostics.  
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your  
screen.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.  
Table 5-1. System Diagnostics Testing Options  
Testing Option  
Express Test  
Function  
Performs a quick check of the system. This option runs device tests that  
do not require user interaction. Use this option to quickly identify the  
source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can take an hour  
or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize window appears and allows you to  
select the device(s) to be tested, select specific options for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or  
by module, depending on the option you select. Click the (+) next to a device or module to view its components.  
Click (+) on any component to view the tests that are available. Clicking a device, rather than its components,  
selects all of the components of the device for testing.  
112  
Running the System Diagnostics  
               
Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:  
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.  
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run  
when you select this option.  
Show Ending Timestamp — When checked, time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where the test log file is saved.  
Viewing Information and Results  
The tabs in the Customize window provide information about the test and the test results. The following tabs  
are available:  
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device, component, or test.  
Configuration — Displays basic configuration information about the currently selected device.  
Parameters — If applicable, displays parameters that you can set for the test.  
Running the System Diagnostics  
113  
   
114  
Running the System Diagnostics  
6
Jumpers and Connectors  
This section provides specific information about the system jumpers. It also provides some basic  
information on jumpers and switches and describes the connectors on the various boards in the system.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the  
jumper settings.  
NOTE: To access the jumpers, remove the system board cooling shroud by lifting the release latch and  
sliding the shroud towards the front of the system. See Figure 3-13.  
NOTE: Lift up the memory module airflow shroud for easy access to the jumpers.  
Jumpers and Connectors  
115  
       
Figure 6-1. System Board Jumpers  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
(default)  
(default)  
1
2
PWRD_EN  
The password feature is enabled.  
The password feature is disabled.  
The configuration settings are retained at system boot.  
NVRAM_CLR  
The configuration settings are cleared at the next system  
boot. (If the configuration settings become corrupted to the  
point where the system will not boot, install the jumper and  
boot the system. Remove the jumper before restoring the  
configuration information.)  
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.  
116  
Jumpers and Connectors  
     
Disabling a Forgotten Password  
The system's software security features include a system password and a setup password, which are discussed in  
detail in "Using the System Setup Program" on page 31. The password jumper enables these password features  
or disables them and clears any password(s) currently in use.  
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information  
Guide.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Open the system. See "Opening and Closing the System" on page 46.  
Lift up the memory module shroud.  
Remove the jumper plug from the password jumper.  
See Figure 6-1 to locate the password jumper on the system board.  
5
6
Close the system.  
Reconnect your system and peripherals to their electrical outlets, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots with the password jumper plug  
removed. However, before you assign a new system and/or setup password, you must install the jumper  
plug.  
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system  
disables the new password(s) the next time it boots.  
7
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
8
9
Open the system. See "Opening and Closing the System" on page 46.  
Install the jumper plug on the password jumper.  
10 Lower the memory module shroud.  
11 Close the system.  
12 Reconnect your system and peripherals to their electrical outlets, and turn on the system.  
13 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Assigning a System Password" on  
page 38.  
Jumpers and Connectors  
117  
     
System Board Connectors  
See Figure 6-2 and Table 6-2 for the location and description of system board connectors.  
Figure 6-2. System Board Connectors  
26  
1
25  
24  
2
23  
3
4
22  
5
6
7
21  
8
9
10  
11  
12  
2
1
13  
16  
14  
17  
15  
18  
118  
Jumpers and Connectors  
       
Table 6-2. System Board Connectors  
Connector  
RAC_CONN2  
RAC_CONN1  
NVRAM_CLR  
PWRD_EN  
DIMM 1  
Description  
1
2
3
4
5
6
7
8
9
Connector for the remote access control connector (RAC)  
Connector for the remote access control connector  
Configuration jumper  
Password jumper  
Memory module connector, slot 1  
Memory module connector, slot 5  
Memory module connector, slot 2  
Memory module connector, slot 6  
Memory module connector, slot 3  
Memory module connector, slot 7  
Memory module connector, slot 4  
Memory module connector, slot 8  
System cooling fan module 4 connector  
Microprocessor connector 1  
DIMM 5  
DIMM 2  
DIMM 6  
DIMM 3  
10 DIMM 7  
11 DIMM 4  
12 DIMM 8  
13 FAN_MOD4  
14 CPU1  
15 FAN_MOD3  
16 FAN_MOD2  
17 CPU2  
System cooling fan module 3 connector  
System cooling fan module 2 connector  
Microprocessor connector 2  
18 FAN_MOD1  
19 SIDEPLANE  
20 BACKPLANE  
21 TOE_KEY  
22 LEFT PCIe RISER  
23 SATA_A  
System cooling fan module 1 connector  
Sideplane connector  
Backplane power connector  
TCP/IP offload engine key  
Left riser board connector  
SATA A connector  
24 BATTERY  
25 LEFT PCI-X RISER  
26 CENTER RISER  
Connector for the 3.0-V coin battery  
Left riser board connector (PCIe or PCI-X)  
Center riser board connector (PCIe or PCI-X)  
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.  
Jumpers and Connectors  
119  
 
SAS/SATA Backplane Board Connectors  
Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supports two 3.5-inch  
hard drives (Option 1).  
Figure 6-3. SAS 3.5-Inch-Drive Backplane Board Components - Option 1  
3
1
4
2
1
4
backplane power connector  
Drive 1 connector  
2
Drive 0 connector  
3
SAS A connector  
Figure 6-4 and Figure 6-5 show the location of the connectors on the SAS/SATA backplane board that supports  
four 2.5-inch hard drives (Option 2).  
120  
Jumpers and Connectors  
     
Figure 6-4. SAS 2.5-Inch-Drive Backplane Board Components - Option 2 (Front)  
6
5
4
3
7
2
1
1
4
7
Drive 1 connector  
Drive 2 connector  
release latches (2)  
2
5
Drive 0 connector  
securing tabs  
3
6
Drive 3 connector  
securing slots  
Figure 6-5. SAS Backplane Board Components - Option 2 (Back)  
1
2
1
SAS A connector  
2
backplane power connector  
Jumpers and Connectors  
121  
     
There are two expansion card configurations for this systems. Each riser (center riser and left riser) contains  
one slot for either a PCI-X configuration or a PCIe configuration. This system supports only one  
configuration (PCI-X or PCIe) for both risers. Figure 6-6 and Figure 6-7 show the components on the  
optional PCI-X expansion-card riser boards, including the expansion-card slots and buses. "PCIe Riser  
Board Expansion Slots" on page 61 and "PCI-X Riser Board Expansion Slots" on page 61 list the PCI bus  
and operating speed for each expansion-card slot.  
NOTE: Because the orientation and physical connectors are similar, the PCIe expansion card configuration is not  
shown.  
Figure 6-6. Optional PCI-X Expansion-Card Left Riser Board Components  
2
1
1
connector to system board  
2
slot 2 PCI-X 64 bit/133 MHz  
Figure 6-7. Optional PCI-X Expansion-Card Center Riser Board Components  
2
1
1
slot 1 PCI-X  
2
connector to system board  
122  
Jumpers and Connectors  
       
SAS Sideplane Board Connectors  
Figure 6-8. Side Plane Components  
1
5
2
3
4
1
4
SAS daughter card connector  
chassis intrusion switch  
2
5
control panel connector  
3
IDE/optical drive connector  
connector to system board  
Jumpers and Connectors  
123  
     
124  
Jumpers and Connectors  
7
Getting Help  
Technical Assistance  
If you need assistance with a technical problem, perform the following steps:  
1
2
3
4
Complete the procedures in "Troubleshooting Your System" on page 93.  
Run the system diagnostics and record any information provided.  
Make a copy of the Diagnostics Checklist, and fill it out.  
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help  
with installation and troubleshooting procedures.  
For more information, see "Online Services" on page 125.  
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.  
NOTE: Call technical support from a phone near or at the system so that technical support can assist you  
with any necessary procedures.  
NOTE: Dell’s Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call  
directly to the proper support personnel. If you do not have an Express Service Code, open the Dell  
Accessories folder, double-click the Express Service Code icon, and follow the directions.  
For instructions on using the technical support service, see "Technical Support Service" on page 126 and  
"Before You Call" on page 128.  
NOTE: Some of the following services are not always available in all locations outside the continental U.S.  
Call your local Dell representative for information on availability.  
Online Services  
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL  
SUPPORT page, and fill in the requested details to access help tools and information.  
You can contact Dell electronically using the following addresses:  
World Wide Web  
www.dell.com/  
www.dell.com/ap/ (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
Getting Help  
125  
       
www.euro.dell.com (Europe only)  
www.dell.com/la (Latin American countries)  
www.dell.ca (Canada only)  
Anonymous file transfer protocol (FTP)  
ftp.dell.com/  
Log in as user:anonymous, and use your e-mail address as your password.  
Electronic Support Service  
[email protected] (Asian/Pacific countries only)  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
Electronic Quote Service  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
AutoTech Service  
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most  
frequently asked by Dell customers about their portable and desktop computer systems.  
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.  
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the  
technical support service. See the contact information for your region.  
Automated Order-Status Service  
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you  
can call the automated order-status service. A recording prompts you for the information needed to locate and  
report on your order. See the contact information for your region.  
Technical Support Service  
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell  
hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.  
To contact Dell's technical support service, see "Before You Call" on page 128 and then see the contact  
information for your region.  
126  
Getting Help  
     
Dell Enterprise Training and Certification  
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This  
service may not be offered in all locations.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for  
customer assistance. Have your invoice or packing slip available when you call. See the contact information for  
your region.  
Product Information  
If you need information about additional products available from Dell, or if you would like to place an order,  
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the  
contact information for your region.  
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the  
outside of the box.  
For the telephone number to call, see the contact information for your region.  
Include a copy of the invoice and a letter describing the reason for the return.  
2
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you  
have run and any error messages reported by the system diagnostics.  
4
5
Include any accessories that belong with the item(s) being returned (such as power cables, media such as  
CDs and diskettes, and guides) if the return is for credit.  
Pack the equipment to be returned in the original (or equivalent) packing materials.  
You are responsible for paying shipping expenses. You are also responsible for insuring any product  
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages  
are not accepted.  
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to  
you.  
Getting Help  
127  
       
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone  
system direct your call more efficiently.  
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for  
technical assistance and call from a telephone at or near the computer. You may be asked to type some  
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps  
possible only at the computer system itself. Ensure that the system documentation is available.  
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for  
important safety information.  
128  
Getting Help  
 
Diagnostics Checklist  
Name:  
Date:  
Address:  
Phone number:  
Service Tag (bar code on the back of the computer):  
Express Service Code:  
Return Material Authorization Number (if provided by Dell support technician):  
Operating system and version:  
Peripherals:  
Expansion cards:  
Are you connected to a network? Yes No  
Network, version, and network card:  
Programs and versions:  
See your operating system documentation to determine the contents of the system’s start-up files.  
If possible, print each file. Otherwise, record the contents of each file before calling Dell.  
Description of problem and troubleshooting procedures you performed:  
Getting Help  
129  
   
Contacting Dell  
To contact Dell electronically, you can access the following websites:  
www.dell.com  
support.dell.com (support)  
For specific web addresses for your country, find the appropriate country section in the table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate  
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for  
XPS portable computers, you may contact Dell through the support number listed and your call will be routed  
appropriately.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the  
following table. If you need assistance in determining which codes to use, contact a local or an international  
operator.  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Anguilla  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
General Support  
Website: www.dell.com.ar  
E-mail for desktop and portable computers:  
City Code: 11  
®
E-mail for servers and EMC storage products:  
Customer Care  
toll-free: 0-800-444-0730  
toll-free: 0-800-444-0733  
toll-free: 0-800-444-0724  
0-810-444-3355  
Technical Support  
Technical Support Services  
Sales  
Aruba  
General Support  
toll-free: 800-1578  
Australia (Sydney)  
Website: support.ap.dell.com  
International Access Code: 0011 E-mail: support.ap.dell.com/contactus  
Country Code: 61  
General Support  
13DELL-133355  
City Code: 2  
130  
Getting Help  
   
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Austria (Vienna)  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Country Code: 43  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 81  
0820 240 530 14  
City Code: 1  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Support for XPS portable computers only  
Home/Small Business Support for all other Dell  
computers  
Preferred Accounts/Corporate Support  
Switchboard  
0660 8779  
0820 240 530 00  
Bahamas  
General Support  
toll-free: 1-866-278-6818  
1-800-534-3066  
Barbados  
General Support  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
City Code: 2  
Website: support.euro.dell.com  
Tech Support for XPS portable computers only  
Tech Support for all other Dell computers  
Tech Support Fax  
02 481 92 96  
02 481 92 88  
02 481 92 95  
Customer Care  
02 713 15 65  
Corporate Sales  
02 481 91 00  
Fax  
02 481 92 99  
Switchboard  
02 481 91 00  
Bermuda  
General Support  
1-800-342-0671  
toll-free: 800-10-0238  
Bolivia  
General Support  
Brazil  
Website: www.dell.com/br  
Customer Support, Tech Support  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
Technical Support Fax  
Customer Care Fax  
Sales  
51 481 5480  
0800 90 3390  
British Virgin Islands  
General Support  
toll-free: 1-866-278-6820  
Getting Help  
131  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Brunei  
Technical Support (Penang, Malaysia)  
Customer Care (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
604 633 4966  
604 633 4888  
604 633 4955  
Country Code: 673  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated Hardware and Warranty  
toll-free: 1-800-247-9362  
Support)  
Customer Service (Home Sales/Small Business)  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
Customer Service (med./large business, government)  
Customer Service (printers, projectors, televisions,  
handhelds, digital jukebox, and wireless)  
Hardware Warranty Support (Home Sales/Small  
Business)  
toll-free: 1-800-906-3355  
toll-free: 1-800-387-5757  
1-877-335-5767  
Hardware Warranty Support (med./large bus.,  
government)  
Hardware Warranty Support (printers, projectors,  
televisions, handhelds, digital jukebox, and wireless)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Cayman Islands  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
General Support  
1-800-805-7541  
Sales and Customer Support  
toll-free: 1230-020-4823  
132  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Technical Support website: support.dell.com.cn  
Technical Support E-mail: [email protected]  
Customer Care E-mail: [email protected]  
Technical Support Fax  
592 818 1350  
Technical Support (Dell™ Dimension™ and  
Inspiron)  
toll-free: 800 858 2968  
Technical Support (OptiPlex™, Latitude™, and Dell  
Precision™)  
toll-free: 800 858 0950  
Technical Support (servers and storage)  
toll-free: 800 858 0960  
toll-free: 800 858 2920  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Technical Support (printers)  
Customer Care  
toll-free: 800 858 2311  
toll-free: 800 858 2060  
592 818 1308  
Customer Care Fax  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
General Support  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
980-9-15-3978  
Colombia  
Costa Rica  
General Support  
0800-012-0435  
Getting Help  
133  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
Technical Support  
22537 2727  
22537 2707  
22537 2714  
22537 2728  
22537 2711  
Customer Care  
Fax  
Technical Fax  
Switchboard  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
Technical Support for all other Dell computers  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Switchboard Fax (Relational)  
Switchboard (Home/Small Business)  
Switchboard Fax (Home/Small Business)  
General Support  
7010 0074  
7023 0182  
7023 0184  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
1-800-148-0530  
toll-free: 999-119  
01-899-753-0777  
Dominican Republic  
Ecuador  
General Support  
General Support  
El Salvador  
General Support  
Finland (Helsinki)  
Website: support.euro.dell.com  
International Access Code: 990 Technical Support  
09 253 313 60  
09 253 313 38  
09 253 313 99  
09 253 313 00  
Country Code: 358  
Customer Care  
Fax  
City Code: 9  
Switchboard  
134  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support for XPS portable computers only  
Technical Support for all other Dell computers  
Customer Care  
0825 387 129  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
City Codes: (1) (4)  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
Technical Support for all other Dell computers  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
06103 766-7222  
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
City Code: 6103  
Getting Help  
135  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Greece  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 30  
Technical Support  
Gold Service Technical Support  
Switchboard  
00800-44 14 95 18  
00800-44 14 00 83  
2108129810  
Gold Service Switchboard  
Sales  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
General Support  
General Support  
General Support  
Website: support.ap.dell.com  
toll-free: 1-866-540-3355  
1-800-999-0136  
Guatemala  
Guyana  
toll-free: 1-877-270-4609  
Hong Kong  
International Access Code: 001 Technical Support E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension and Inspiron)  
2969 3188  
2969 3191  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp™, PowerEdge™,  
PowerConnect™, and PowerVault™)  
2969 3196  
Customer Care  
3416 0910  
3416 0907  
3416 0908  
3416 0912  
2969 3105  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
India  
Technical Support  
1600338045  
and 1600448046  
1600 33 8044  
Sales (Large Corporate Accounts)  
Sales (Home and Small Business)  
1600 33 8046  
136  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Ireland (Cherrywood)  
International Access Code: 00  
Country Code: 353  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
Technical Support for all other Dell computers  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
1850 200 722  
1850 543 543  
0870 908 0800  
01 204 4014  
City Code: 1  
01 204 4014  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/Sales Fax  
0870 907 4000  
01 204 0103  
Switchboard  
01 204 4444  
Italy (Milan)  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 39  
City Code: 02  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
Getting Help  
137  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
Technical Support outside of Japan (servers)  
City Code: 44  
Technical Support (Dimension and Inspiron)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (PDAs, projectors, printers,  
routers)  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside of Japan (PDAs,  
projectors, printers, routers)  
Faxbox Service  
044-556-3490  
044-556-3801  
044-556-4240  
044-556-1465  
044-556-3433  
24-Hour Automated Order Service  
Customer Care  
Business Sales Division (up to 400 employees)  
Preferred Accounts Division Sales (over 400  
employees)  
Large Corporate Accounts Sales (over 3500  
employees)  
044-556-3430  
044-556-1469  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
044-556-4300  
Switchboard  
Korea (Seoul)  
International Access Code: 001 Support  
toll-free: 080-200-3800  
toll-free: 080-200-3801  
Country Code: 82  
Support (Dimension, PDA, Electronics and  
Accessories)  
City Code: 2  
Sales  
toll-free: 080-200-3600  
2194-6202  
Fax  
Switchboard  
2194-6000  
138  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Latin America  
Customer Technical Support (Austin, Texas, U.S.A.)  
Customer Service (Austin, Texas, U.S.A.)  
512 728-4093  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
Support  
International Access Code: 00  
Country Code: 352  
342 08 08 075  
+32 (0)2 713 15 96  
26 25 77 81  
Home/Small Business Sales  
Corporate Sales  
Customer Care  
+32 (0)2 481 91 19  
26 25 77 82  
Fax  
Macao  
Technical Support  
toll-free: 0800 105  
34 160 910  
Country Code: 853  
Customer Service (Xiamen, China)  
Transaction Sales (Xiamen, China)  
Website: support.ap.dell.com  
29 693 115  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 1 800 880 193  
toll-free: 1 800 881 306  
toll-free: 1800 881 386  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
City Code: 4  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 881 306  
(option 6)  
Transaction Sales  
Corporate Sales  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
Getting Help  
139  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
Customer Technical Support  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
toll-free: 1-866-278-6822  
001-800-882-1519  
Montserrat  
General Support  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
Technical Support for all other Dell computers  
Technical Support Fax  
020 674 45 94  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
City Code: 20  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
Website: support.ap.dell.com  
E-mail: support.ap.dell.com/contactus  
General Support  
International Access Code: 00  
Country Code: 64  
Nicaragua  
0800 441 567  
General Support  
001-800-220-1006  
140  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Norway (Lysaker)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 47  
Technical Support for XPS portable computers only  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
815 35 043  
671 16882  
671 17575  
23162298  
671 16800  
Fax Switchboard  
671 16865  
Panama  
General Support  
001-800-507-0962  
0800-50-669  
Peru  
General Support  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
City Code: 22  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
General Support  
St. Kitts and Nevis  
St. Lucia  
toll-free: 1-877-441-4731  
1-800-882-1521  
St. Vincent and the Grenadines General Support  
toll-free: 1-877-270-4609  
Getting Help  
141  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Singapore (Singapore)  
Website: support.ap.dell.com  
International Access Code: 005 Technical Support (Dimension, Inspiron, and  
toll-free: 1800 394 7430  
toll-free: 1800 394 7488  
toll-free: 1800 394 7478  
Electronics and Accessories)  
Country Code: 65  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1 800 394 7430  
(option 6)  
Transaction Sales  
Corporate Sales  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
Slovakia (Prague)  
Website: support.euro.dell.com  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 421  
02 5441 5727  
420 22537 2707  
02 5441 8328  
02 5441 8328  
02 5441 7585  
Fax  
Tech Fax  
Switchboard (Sales)  
Website: support.euro.dell.com  
Gold Queue  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7713  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Technical Support  
Customer Care  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Technical Support, Customer Service, and Sales  
(Penang, Malaysia)  
142  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Spain (Madrid)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 34  
City Code: 91  
Home and Small Business  
Technical Support  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Customer Care  
Sales  
Switchboard  
Fax  
Corporate  
Technical Support  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Customer Care  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Technical Support Fax  
Sales  
0771 340 340  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
City Code: 8  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
Technical Support for XPS portable computers only  
0848 33 88 57  
0844 811 411  
City Code: 22  
Technical Support (Home and Small Business) for all  
other Dell products  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
Getting Help  
143  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Taiwan  
Website: support.ap.dell.com  
International Access Code: 002 E-mail: [email protected]  
Country Code: 886  
Technical Support (OptiPlex, Latitude, Inspiron,  
Dimension, and Electronics and Accessories)  
toll-free: 00801 86 1011  
toll-free: 00801 60 1256  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 00801 60 1250  
(option 5)  
Transaction Sales  
toll-free: 00801 65 1228  
toll-free: 00801 651 227  
Corporate Sales  
Thailand  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell  
toll-free: 1800 0060 07  
toll-free: 1800 0600 09  
Precision)  
Country Code: 66  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 006 007  
(option 7)  
Corporate Sales  
toll-free: 1800 006 009  
toll-free: 1800 006 006  
1-800-805-8035  
Transaction Sales  
Trinidad/Tobago  
General Support  
General Support  
Turks and Caicos Islands  
toll-free: 1-866-540-3355  
144  
Getting Help  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Care website:  
support.euro.dell.com/uk/en/ECare/Form/Home.asp  
City Code: 1344  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
Technical Support for XPS portable computers only  
0870 366 4180  
0870 908 0800  
Technical Support (direct and general) for all other  
products  
Global Accounts Customer Care  
Home and Small Business Customer Care  
Corporate Customer Care  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
Preferred Accounts (500–5000 employees) Customer  
Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Home and Small Business Fax  
General Support  
0870 907 4000  
01344 860 456  
0870 907 4006  
Uruguay  
toll-free: 000-413-598-2521  
Getting Help  
145  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
toll-free 1-877-459-7298  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Hardware and Warranty Support (Dell TV, Printers,  
and Projectors) for Relationship customers  
Consumer (Home and Home Office) Support for all  
toll-free: 1-800-624-9896  
other Dell products  
Customer Service  
toll-free: 1-800-624-9897  
toll-free: 1-800-695-8133  
Employee Purchase Program (EPP) Customers  
Financial Services website:  
www.dellfinancialservices.com  
Financial Services (lease/loans)  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Customer Service and Support  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
Employee Purchase Program (EPP) Customers  
Printers and Projectors Support  
Public (government, education, and healthcare)  
Customer Service and Support  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Employee Purchase Program (EPP) Customers  
Dell Sales  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
1-877-673-3355  
8001-3605  
146  
Getting Help  
Glossary  
This section defines or identifies technical terms,  
abbreviations, and acronyms used in your system  
documents.  
BIOS — Basic input/output system. Your system’s BIOS  
contains programs stored on a flash memory chip. The  
BIOS controls the following:  
• Communications between the processor and peripheral  
devices  
• Miscellaneous functions, such as system messages  
A — Ampere(s).  
bit — The smallest unit of information interpreted by your  
system.  
AC — Alternating current.  
ACPI — Advanced Configuration and Power Interface. A  
standard interface for enabling the operating system to  
direct configuration and power management.  
blade — A module that contains a processor, memory, and a  
hard drive. The modules are mounted into a chassis that  
includes power supplies and fans.  
ambient temperature — The temperature of the area or  
room where the system is located.  
BMC — Baseboard management controller.  
boot routine — A program that clears all memory,  
initializes devices, and loads the operating system when you  
start your system. Unless the operating system fails to  
respond, you can reboot (also called warm boot) your  
system by pressing <Ctrl><Alt><Del>. Otherwise, you  
must restart the system by pressing the reset button or by  
turning the system off and then back on.  
ANSI — American National Standards Institute. The  
primary organization for developing technology standards  
in the U.S.  
application — Software designed to help you perform a  
specific task or series of tasks. Applications run from the  
operating system.  
ASCII — American Standard Code for Information  
Interchange.  
bootable diskette — A diskette that is used to start your  
system if the system will not boot from the hard drive.  
asset tag — An individual code assigned to a system,  
usually by an administrator, for security or tracking  
purposes.  
BTU — British thermal unit.  
bus — An information pathway between the components of  
a system. Your system contains an expansion bus that  
allows the processor to communicate with controllers for  
the peripheral devices connected to the system. Your system  
also contains an address bus and a data bus for  
backup — A copy of a program or data file. As a  
precaution, back up your system’s hard drive on a regular  
basis. Before making a change to the configuration of your  
system, back up important start-up files from your operating  
system.  
communications between the processor and RAM.  
C — Celsius.  
backup battery — A battery that maintains system  
configuration, date, and time information in a special  
section of memory when the system is turned off.  
cache — A fast storage area that keeps a copy of data or  
instructions for quick data retrieval. When a program makes  
a request to a disk drive for data that is in the cache, the  
disk-cache utility can retrieve the data from RAM faster  
than from the disk drive.  
Glossary  
147  
   
CD — Compact disc. CD drives use optical technology to  
DIMM — Dual in-line memory module. See also memory  
read data from CDs.  
module.  
cm — Centimeter(s).  
DIN Deutsche Industrie Norm.  
cmos — Complementary metal-oxide semiconductor.  
directory — Directories help keep related files organized  
on a disk in a hierarchical, “inverted tree” structure. Each  
disk has a “root” directory. Additional directories that  
branch off the root directory are called subdirectories.  
Subdirectories may contain additional directories branching  
off them.  
component — As they relate to DMI, components include  
operating systems, computer systems, expansion cards, and  
peripherals that are compatible with DMI. Each component  
is made up of groups and attributes that are defined as  
relevant to that component.  
DMA — Direct memory access. A DMA channel allows  
certain types of data transfer between RAM and a device to  
bypass the processor.  
COMn — The device names for the serial ports on your  
system.  
control panel — The part of the system that contains  
indicators and controls, such as the power button and power  
indicator.  
DMI — Desktop Management Interface. DMI enables the  
management of your system’s software and hardware by  
collecting information about the system’s components, such  
as the operating system, memory, peripherals, expansion  
cards, and asset tag.  
controller — A chip that controls the transfer of data  
between the processor and memory or between the  
processor and a peripheral.  
DNS — Domain Name System. A method of translating  
Internet domain names, such as www.dell.com, into IP  
addresses, such as 143.166.83.200.  
conventional memory — The first 640 KB of RAM.  
Conventional memory is found in all systems. Unless they  
®
are specially designed, MS-DOS programs are limited to  
DRAM — Dynamic random-access memory. A system’s  
RAM is usually made up entirely of DRAM chips.  
running in conventional memory.  
coprocessor — A chip that relieves the system’s processor  
of specific processing tasks. A math coprocessor, for  
example, handles numeric processing.  
DVD — Digital versatile disc.  
ECC — Error checking and correction.  
CPU — Central processing unit. See processor.  
EEPROM — Electronically erasable programmable read-  
only memory.  
DC — Direct current.  
EMC — Electromagnetic compatibility.  
DDR — Double-data rate. A technology in memory  
modules that potentially doubles the output.  
EMI — Electromagnetic interference.  
device driver — A program that allows the operating  
system or some other program to interface correctly with a  
peripheral. Some device drivers—such as network  
drivers—must be loaded from the config.sys file or as  
memory-resident programs (usually, from the autoexec.bat  
file). Others must load when you start the program for which  
they were designed.  
ERA — Embedded remote access. ERA allows you to  
perform remote, or "out-of-band," server management on  
your network server using a remote access controller.  
ESD — Electrostatic discharge.  
ESM — Embedded server management.  
expansion bus Your system contains an expansion bus  
that allows the processor to communicate with controllers  
for peripherals, such as NICs.  
DHCP — Dynamic Host Configuration Protocol. A method  
of automatically assigning an IP address to a client system.  
diagnostics — A comprehensive set of tests for your  
system.  
148  
Glossary  
expansion card — An add-in card, such as a NIC or SCSI  
adapter, that plugs into an expansion-card connector on the  
system board. An expansion card adds some specialized  
function to the system by providing an interface between the  
expansion bus and a peripheral.  
guarding — A type of data redundancy in which a set of  
physical drives stores data and an additional drive stores  
parity data. See also mirroring, striping, and RAID.  
h — Hexadecimal. A base-16 numbering system, often used  
in programming to identify addresses in the system’s RAM  
and I/O memory addresses for devices. In text, hexadecimal  
numbers are often followed by h.  
expansion-card connector — A connector on the system  
board or riser board for plugging in an expansion card.  
F — Fahrenheit.  
headless system — A system or device that functions  
without having a keyboard, mouse, or monitor attached.  
Normally, headless systems are managed over a network  
using an Internet browser.  
FAT — File allocation table. The file system structure used  
by MS-DOS to organize and keep track of file storage. The  
®
®
Microsoft Windows operating systems can optionally use  
a FAT file system structure.  
host adapter — A host adapter implements communication  
between the system’s bus and the controller for a peripheral  
device. (Hard-drive controller subsystems include  
integrated host adapter circuitry.) To add a SCSI expansion  
bus to your system, you must install or connect the  
appropriate host adapter.  
FBD — Fully buffered DIMM.  
flash memory — A type of EEPROM chip that can be  
reprogrammed from a utility on diskette while still installed  
in a system; most EEPROM chips can only be rewritten  
with special programming equipment.  
hot plug — Describes the feature of the system that enables  
you to swap a component of the system while the system is  
running.  
format — To prepare a hard drive or diskette for storing  
files. An unconditional format deletes all data stored on the  
disk.  
Hz — Hertz.  
FSB — Front-side bus. The FSB is the data path and  
physical interface between the processor and the main  
memory (RAM).  
I/O — Input/output. A keyboard is an input device, and a  
monitor is an output device. In general, I/O activity can be  
differentiated from computational activity.  
ft — Feet.  
ID — Identification.  
FTP — File transfer protocol.  
g — Gram(s).  
IDE — Integrated drive electronics. A standard interface  
between the system board and storage devices.  
G — Gravities.  
integrated mirroring — Provides simultaneous physical  
mirroring of two drives. Integrated mirroring functionality  
is provided by the system’s hardware. See also mirroring.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
GB — Gigabyte(s); 1024 megabytes or  
1,073,741,824 bytes. However, when referring to hard-drive  
capacity, the term is usually rounded to 1,000,000,000  
bytes.  
internal processor cache — An instruction and data cache  
built into the processor.  
IP — Internet Protocol.  
graphics mode — A video mode that can be defined as x  
horizontal by y vertical pixels by z colors.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be  
sent to or received by a peripheral device travels by an IRQ  
line to the processor. Each peripheral connection must be  
assigned an IRQ number. Two devices can share the same  
IRQ assignment, but you cannot operate both devices  
simultaneously.  
group — As it relates to DMI, a group is a data structure  
that defines common information, or attributes, about a  
manageable component.  
Glossary  
149  
jumper — Small blocks on a circuit board with two or more  
pins emerging from them. Plastic plugs containing a wire fit  
down over the pins. The wire connects the pins and creates a  
circuit, providing a simple and reversible method of  
changing the circuitry in a board.  
local bus — On a system with local-bus expansion  
capability, certain peripheral devices (such as the video  
adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
LVD — Low voltage differential.  
m — Meter(s).  
K — Kilo-; 1000.  
Kb — Kilobit(s); 1024 bits.  
KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
KBps — Kilobyte(s) per second.  
mA — Milliampere(s).  
MAC address — Media Access Control address. Your  
system’s unique hardware number on a network.  
mAh — Milliampere-hour(s).  
key combination — A command requiring you to press  
multiple keys at the same time (for example,  
<Ctrl><Alt><Del>).  
Mb — Megabit(s); 1,048,576 bits.  
MB — Megabyte(s); 1,048,576 bytes. However, when  
referring to hard-drive capacity, the term is often rounded to  
mean 1,000,000 bytes.  
kg — Kilogram(s); 1000 grams.  
kHz — Kilohertz.  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
KMM — Keyboard/monitor/mouse.  
KVM — Keyboard/video/mouse. KVM refers to a switch  
that allows selection of the system from which the video  
is displayed and for which the keyboard and mouse are  
used.  
memory address — A specific location, usually expressed  
as a hexadecimal number, in the system’s RAM.  
memory module — A small circuit board containing  
DRAM chips that connects to the system board.  
LAN — Local area network. A LAN is usually confined to  
the same building or a few nearby buildings, with all  
equipment linked by wiring dedicated specifically to the  
LAN.  
memory — An area in your system that stores basic system  
data. A system can contain several different forms of  
memory, such as integrated memory (ROM and RAM) and  
add-in memory modules (DIMMs).  
lb — Pound(s).  
LCD — Liquid crystal display.  
MHz — Megahertz.  
LED — Light-emitting diode. An electronic device that  
lights up when a current is passed through it.  
mirroring — A type of data redundancy in which a set of  
physical drives stores data and one or more sets of  
additional drives stores duplicate copies of the data.  
Mirroring functionality is provided by software. See also  
guarding, integrated mirroring, striping, and RAID.  
LGA — Land grid array. A type of processor socket. Unlike  
the PGA interface, the LGA interface has no pins on the  
chip; instead, the chip has pads that contact pins on the  
system board.  
mm — Millimeter(s).  
Linux — A UNIX-like operating system that runs on a  
variety of hardware systems. Linux is open source software,  
which is freely available; however, the full distribution of  
Linux along with technical support and training are  
ms — Millisecond(s).  
®
MS-DOS — Microsoft Disk Operating System.  
available for a fee from vendors such as Red Hat Software.  
150  
Glossary  
NAS — Network Attached Storage. NAS is one of the  
concepts used for implementing shared storage on a  
network. NAS systems have their own operating systems,  
integrated hardware, and software that are optimized to  
serve specific storage needs.  
processor — The primary computational chip inside the  
system that controls the interpretation and execution of  
arithmetic and logic functions. Software written for one  
processor must usually be revised to run on another  
processor. CPU is a synonym for processor.  
NIC — Network interface controller. A device that is  
installed or integrated in a system to allow connection to a  
network.  
protected mode — An operating mode that allows  
operating systems to implement:  
• A memory address space of 16 MB to 4 GB  
• Multitasking  
NMI — Nonmaskable interrupt. A device sends an NMI to  
signal the processor about hardware errors.  
• Virtual memory, a method for increasing addressable  
memory by using the hard drive  
ns — Nanosecond(s).  
The Windows 2000 and UNIX 32-bit operating systems run  
in protected mode. MS-DOS cannot run in protected mode.  
NTFS — The NT File System option in the Windows 2000  
operating system.  
PS/2 — Personal System/2.  
NVRAM — Nonvolatile random-access memory. Memory  
that does not lose its contents when you turn off your  
system. NVRAM is used for maintaining the date, time, and  
system configuration information.  
PXE — Preboot eXecution Environment. A way of booting  
a system via a LAN (without a hard drive or bootable  
diskette).  
parity — Redundant information that is associated with a  
block of data.  
RAC — Remote access controller.  
RAID — Redundant array of independent disks. A method  
of providing data redundancy. Some common  
implementations of RAID include RAID 0, RAID 1,  
RAID 5, RAID 10, and RAID 50. See also guarding,  
mirroring, and striping.  
partition You can divide a hard drive into multiple  
physical sections called partitions with the fdisk command.  
Each partition can contain multiple logical drives. You must  
format each logical drive with the format command.  
PCI — Peripheral Component Interconnect. A standard for  
local-bus implementation.  
RAM — Random-access memory. The system’s primary  
temporary storage area for program instructions and data.  
Any information stored in RAM is lost when you turn off  
your system.  
PDU — Power distribution unit. A power source with  
multiple power outlets that provides electrical power to  
servers and storage systems in a rack.  
RAS — Remote Access Service. This service allows users  
running the Windows operating system to remotely access a  
network from their system using a modem.  
peripheral — An internal or external device, such as a  
diskette drive or keyboard, connected to a system.  
readme file — A text file, usually shipped with software or  
hardware, that contains information supplementing or  
updating the product’s documentation.  
PGA — Pin grid array. A type of processor socket that  
allows you to remove the processor chip.  
pixel — A single point on a video display. Pixels are  
arranged in rows and columns to create an image. A video  
resolution, such as 640 x 480, is expressed as the number of  
pixels across by the number of pixels up and down.  
read-only file — A read-only file is one that you are  
prohibited from editing or deleting.  
ROM — Read-only memory. Your system contains some  
programs essential to its operation in ROM code. A ROM  
chip retains its contents even after you turn off your system.  
Examples of code in ROM include the program that initiates  
your system’s boot routine and the POST.  
POST — Power-on self-test. Before the operating system  
loads when you turn on your system, the POST tests various  
system components such as RAM and hard drives.  
Glossary  
151  
ROMB — RAID on motherboard.  
rpm — Revolutions per minute.  
RTC — Real-time clock.  
striping — Disk striping writes data across three or more  
disks in an array, but only uses a portion of the space on  
each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several  
stripes on the same set of disks in an array. See also  
guarding, mirroring, and RAID.  
SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A  
standard interface between the system board and storage  
devices.  
SVGA — Super video graphics array. VGA and SVGA are  
video standards for video adapters with greater resolution  
and color display capabilities than previous standards.  
SCSI — Small computer system interface. An I/O bus  
interface with faster data transmission rates than standard  
ports.  
system board — As the main circuit board, the system  
board usually contains most of your system’s integral  
components, such as the processor, RAM, controllers for  
peripherals, and various ROM chips.  
SDRAM — Synchronous dynamic random-access memory.  
sec — Second(s).  
system configuration information — Data stored in  
memory that tells a system what hardware is installed and  
how the system should be configured for operation.  
SEL — System event log. Used in the system management  
software to record system events and errors.  
serial port — An I/O port used most often to connect a  
modem to your system. You can usually identify a serial  
port on your system by its 9-pin connector.  
system diskette — See bootable diskette.  
system memory — See RAM.  
System Setup program — A BIOS-based program that  
allows you to configure your system’s hardware and  
customize the system’s operation by setting features such as  
password protection. Because the System Setup program is  
stored in NVRAM, any settings remain in effect until you  
change them again.  
service tag — A bar code label on the system used to  
identify it when you call Dell for technical support.  
simple disk volume — The volume of free space on a  
single dynamic, physical disk.  
SMART — Self-Monitoring Analysis and Reporting  
Technology. Allows hard drives to report errors and failures  
to the system BIOS and then display an error message on  
the screen.  
system.ini file — A start-up file for the Windows operating  
system. When you start Windows, it consults the system.ini  
file to determine a variety of options for the Windows  
operating environment. Among other things, the system.ini  
file records which video, mouse, and keyboard drivers are  
installed for Windows.  
SMP — Symmetric multiprocessing. Used to describe a  
system that has two or more processors connected via a  
high-bandwidth link and managed by an operating system,  
where each processor has equal access to I/O devices.  
TCP/IP — Transmission Control Protocol/Internet  
Protocol.  
SNMP — Simple Network Management Protocol. A  
standard interface that allows a network manager to  
remotely monitor and manage workstations.  
termination — Some devices (such as the last device at  
each end of a SCSI cable) must be terminated to prevent  
reflections and spurious signals in the cable. When such  
devices are connected in a series, you may need to enable or  
disable the termination on these devices by changing jumper  
or switch settings on the devices or by changing settings in  
the configuration software for the devices.  
spanning — Spanning, or concatenating, disk volumes  
combines unallocated space from multiple disks into one  
logical volume, allowing more efficient use of all the space  
and all drive letters on a multiple-disk system.  
152  
Glossary  
UNIX — Universal Internet Exchange. UNIX, the  
precursor to Linux, is an operating system written in the C  
programming language.  
video resolution — Video resolution (800 x 600, for  
example) is expressed as the number of pixels across by the  
number of pixels up and down. To display a program at a  
specific graphics resolution, you must install the appropriate  
video drivers and your monitor must support the resolution.  
uplink port — A port on a network hub or switch used to  
connect to other hubs or switches without requiring a  
crossover cable.  
W — Watt(s).  
UPS — Uninterruptible power supply. A battery-powered  
unit that automatically supplies power to your system in the  
event of an electrical failure.  
WH — Watt-hour(s).  
win.ini file — A start-up file for the Windows operating  
system. When you start Windows, it consults the win.ini file  
to determine a variety of options for the Windows operating  
environment. The win.ini file also usually includes sections  
that contain optional settings for Windows application  
programs that are installed on the hard drive.  
USB — Universal Serial Bus. A USB connector provides a  
single connection point for multiple USB-compliant  
devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
utility — A program used to manage system resources—  
memory, disk drives, or printers, for example.  
Windows 2000 — An integrated and complete Microsoft  
Windows operating system that does not require MS-DOS  
and that provides advanced operating system performance,  
improved ease of use, enhanced workgroup functionality,  
and simplified file management and browsing.  
UTP — Unshielded twisted pair. A type of wiring used to  
connect systems in a business or home to a telephone line.  
V Volt(s).  
Windows Powered — A Windows operating system  
designed for use on NAS systems. For NAS systems, the  
Windows Powered operating system is dedicated to file  
service for network clients.  
VAC Volt(s) alternating current.  
VDC Volt(s) direct current.  
VGA — Video graphics array. VGA and SVGA are video  
standards for video adapters with greater resolution and  
color display capabilities than previous standards.  
Windows Server 2003 — A set of Microsoft software  
technologies that enable software integration through the  
use of XML Web services. XML Web services are small  
reusable applications written in XML that allow data to be  
communicated between otherwise unconnected sources.  
video adapter — The logical circuitry that provides (in  
combination with the monitor) your system’s video  
capabilities. A video adapter may be integrated into the  
system board or may be an expansion card that plugs into an  
expansion slot.  
XML — Extensible Markup Language. XML is a way to  
create common information formats and to share both the  
format and the data on the World Wide Web, intranets, and  
elsewhere.  
video driver — A program that allows graphics-mode  
application programs and operating systems to display at a  
chosen resolution with the desired number of colors. Video  
drivers may need to match the video adapter installed in the  
system.  
ZIF — Zero insertion force.  
video memory — Most VGA and SVGA video adapters  
include memory chips in addition to your system’s RAM.  
The amount of video memory installed primarily influences  
the number of colors that a program can display (with the  
appropriate video drivers and monitor capabilities).  
Glossary  
153  
154  
Glossary  
A
C
airflow  
CD drive  
cooling shroud, 50  
closing the cover, 47  
configuring  
daughter card  
SAS, 56  
B
back-panel  
controller, 41  
diagnostic messages, 30  
connectors  
BMC, 41  
SATA backplane board, 120  
advanced testing options, 112  
when to use, 111  
batteries  
DIMMS  
memory modules, 63  
battery  
raid, 60  
control panel assembly, 88  
bezel  
sockets, 63  
replacing, 46  
troubleshooting, 101  
blank  
hard drive, 75  
documentation  
BMC, 41  
cooling fan modules, 48  
drive blank  
removing, 75  
boot device  
configuring, 63  
memory, 52  
system board, 50  
drive carrier  
boot drive  
configuring, 63  
SAS hard drive (SATAu), 78  
SATA hard drive (SATA), 79  
SATA hard drive (SATAu), 80  
cover  
closing, 47  
opening, 46  
Index  
155  
 
guidelines for memory  
installation, 64  
hard drive blank, 76  
E
memory guidelines, 64  
memory modules, 65  
opening the cover, 46  
power supply blank, 56  
risers, 82  
card, 56  
SATA hard drive in a SATAu  
expansion card  
expansion cards  
installation guidelines, 61  
PCIe, 61  
PCI-X, 61  
installing SAS in a SATAu drive  
installing SATA in a SATA drive  
carrier, 79  
expansion slots  
hard drives  
expansion-card riser board  
connectors, 122  
PCI buses, 122  
boot device, 63  
indicator codes, 12  
SAS hard drives, 75  
SATA hard drives, 75  
external devices  
heat sink, 68  
tools, 44  
F
I
installing RAID battery, 60  
internal hard drives, 75  
fan modules  
indicators  
NIC, 16  
IRQs  
avoiding conflicts, 94  
features  
front-panel, 11  
front panel  
features, 11  
power, 15  
fully buffered DIMMs  
jumpers  
system board, 115  
installing, 68  
closing the cover, 47  
control panel assembly, 89  
expansion card, 61  
G
K
guidelines  
expansion card guidelines, 61  
keyboards  
expansion card installation, 61  
156  
Index  
installing, 69  
replacing, 67  
optical drives  
M
memory  
optical/diskette drive tray  
removing, 73  
R
installing, 71  
optional risers  
removing, 82  
troubleshooting, 102  
installing, 60  
removing, 60  
removing, 52  
options  
raid battery, 60  
memory modules  
messages  
alert, 30  
battery, 86  
bezel, 45  
cover, 46  
carrier, 78  
setup, 38  
diagnostics, 30  
error messages, 31  
status LCD, 17  
passwords  
warning, 30  
system, 38  
microprocessors  
troubleshooting, 108  
expansion-card riser board, 122  
mouse  
POST  
memory, 67  
RAID battery, 60  
risers, 82  
indicator, 15  
N
power supplies  
removing, 54  
replacing, 55  
NICs  
indicators, 16  
troubleshooting, 98  
SAS controller daughter  
card, 56  
troubleshooting, 100  
sideplane board, 83  
system board, 90  
power supply blank, 56  
processor  
Index  
157  
bezel, 46  
troubleshooting, 97  
replacing  
battery, 86  
processor, 67  
troubleshooting, 101  
system battery, 86  
assigning, 38  
risers  
removing, 82  
shroud  
cooling DIMMs, 50  
sideplane board, 83  
removing, 83  
using, 38  
S
safety, 93  
system setup  
sideplane board  
connectors, 123  
SAS  
backplane, 120  
RAID battery, 60  
connectors, 123  
expansion cards, 61  
using, 31  
accessing system features, 10  
integrated devices, 36  
main, 32  
connectors, 120  
support  
contacting Dell, 129-130  
system securtiy, 37  
interior, 44  
removing, 56  
system  
T
SAS hard drives  
system board  
connectors, 118  
installing, 91  
jumpers, 115  
removing, 90  
tools  
installing system  
SATA  
backplane, 120  
hard drives, 75  
troubleshooting  
basic I/O, 96  
system board cooling  
shroud, 50  
SATA backplane board  
connectors, 120  
battery, 100  
CD drive, 103  
cooling fan, 101  
system components  
securing your system, 39  
158  
Index  
damaged system, 99  
expansion card, 107  
external connections, 94  
keyboard, 95  
troubleshooting, 98  
Z
ZIF socket, 67  
NIC, 98  
(integrated), 105  
SAS hard drive, 104  
serial I/O device, 97  
start-up routine, 93  
system cooling, 101  
USB device, 97  
video, 95  
U
upgrades  
processor, 67  
USB device  
troubleshooting, 97  
V
video  
troubleshooting, 95  
W
warning messages, 30  
wet system  
Index  
159  
160  
Index  

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