Avaya 1110 User Manual
Avaya 1110 IP Deskphone  
User Guide  
Avaya Communication Server 10 0 0  
Document Status: Standard  
Document Version: 07.01  
Part Code: NN43110-101  
Date: October 2010  
Re visio n h isto ry  
Re visio n h isto ry  
October 2010  
Standard 07.01. This document is up-issued to support Unistim  
5.0 and Avaya Communication Server 1000 Release 7.5.  
June 2010  
Standard 06.01. This document is up-issued to support  
Communication Server 1000 Release 7.0.  
October 2009  
Standard 05.01. Because of the similarity between  
Communication Server 1000 Release 6.0 for UNIStim 4.0  
features and Release 5.5 features, UNIStim 4.0 Release 6.0  
documentation is also used for Release 5.5.  
June 2009  
Standard 04.02. This document is up-issued to support Nortel  
Communication Server 1000 Release 6.0.  
May 2009  
Standard 04.01. This document is up-issued to support Nortel  
Communication Server 1000 Release 6.0.  
April 2008  
Standard 03.03. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 for UNIStim 3.0.  
May 2007  
Standard 02.01. This document is issued to support Nortel  
Communication Server 1000 Release 5.0.  
3
Re visio n h isto ry  
March 2007  
Standard 01.01. This document is issued to support  
Communication Server 1000 Release 4.5. This is the first  
publication of this document.  
4
Co n te n ts  
Co n te n ts  
About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11  
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18  
Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18  
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Managing your Station Control Password (SCPW) . . . . . 19  
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22  
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22  
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24  
Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
5
Co n te n ts  
Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45  
1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48  
1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49  
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49  
3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50  
3. Using the Network Configuration submenu . . . . . . . . . . . . 50  
4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
6
Co n te n ts  
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60  
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63  
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Talking with more than one person . . . . . . . . . . . . . . . . . . 71  
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75  
Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Using Call Page Connect to make an announcement . . . . . . 76  
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77  
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81  
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
7
Co n te n ts  
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89  
Using Virtual Office on your Remote telephone . . . . . . . . 90  
Using Virtual Office on your Office telephone . . . . . . . . . 93  
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95  
Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95  
Emergency calls on your Remote IP Deskphone . . . . . . . 95  
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96  
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98  
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100  
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100  
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102  
Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Accessing External Server Applications . . . . . . . . . . . . . 106  
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107  
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
Services and Telephone Options menus . . . . . . . . . . . . . . . 110  
Regulatory and safety information . . . . . . . . . . . . . . . . . . 113  
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115  
8
Co n te n ts  
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117  
Third Party Terms for UNIStim sw releases  
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117  
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128  
Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129  
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130  
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132  
ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133  
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134  
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135  
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 137  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143  
9
Co n te n ts  
1 0  
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Ab o u t th e  
Ava y a 1 1 1 0 IP De sk p h o n e  
The Avaya 1110 IP Deskphone brings voice and data to the desktop by  
connecting directly to a Local Area Network (LAN) through an Ethernet  
connection.  
Ba sic fe a tu re s  
Your Avaya 1110 IP Deskphone supports the following:  
•
four context-sensitive soft keys providing access to a maximum of 10  
features  
For information about context-sensitive soft keys, see Avaya  
Features and Services Fundamentals (NN43001-106).  
Context-sensitive soft keys are Avaya Communication Server  
dependent. Some Avaya 1110 IP Deskphones may not be  
configured to support context-sensitive soft key functionality. Contact  
your site administrator for further details.  
•
•
•
pixel-based LCD screen, backlit, with adjustable contrast  
speaker for on-hook listening and on-hook dialing  
volume control keys for adjusting ringer, speaker, and handset  
volume  
•
•
•
three call-processing fixed keys:  
— Line  
— Hold  
— Goodbye  
three specialized feature keys:  
— Message/Inbox  
— Services  
— Expand  
integrated 10/100 Ethernet switch for shared PC access  
1 1  
     
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
•
•
automatic network configuration  
hearing aid compatibility  
Note: Wideband audio is not supported on the Avaya 1110 IP  
Deskphone.  
Note: Some features are not available on all telephones. Consult  
your system administrator to verify which features are available for  
your use.  
Figure 1 shows the controls of your Avaya 1110 IP Deskphone.  
Fig u re 1 : Ava y a 1 1 1 0 IP De sk p h o n e  
1 2  
 
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Te le p h o n e co n tro ls  
Ta b le 1 : Te le p h o n e co n tro ls  
Note: In some geographic regions, the Avaya 1110 IP Deskphone is  
offered with key caps that have English text labels. Text in  
parentheses indicates labels appearing on the key caps, for example,  
(Services).  
Fwd  
Context-sensitive soft keys are located  
below the LCD display area. The LCD label  
above each context-sensitive soft key  
changes based on the call state or active  
feature.  
When a triangle appears before a context-  
sensitive soft key label, the feature  
associated with the context-sensitive soft  
key is active.  
Fwd  
More...  
Press the More key to access the next layer  
of context-sensitive soft keys.  
Use the Volume control buttons to adjust  
the volume of the ringer, handset and  
speaker. Press the top button to increase the  
volume, and press the bottom button to  
decrease volume.  
(Volume +)  
(Volume -)  
Use the Navigation keys to scroll through  
menus and lists appearing on the LCD  
display screen. The outer part of this key  
cluster rocks for up, down, left, and right  
movements.  
1 3  
               
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Press the Enter key, at the center of the  
Navigation key cluster, to confirm menu  
selections.  
In many cases, you can use the Enter key  
instead of the Select context-sensitive soft  
key.  
Use the Line (DN) key to access the single  
line and activate on-hook dialing. No status  
icon or LED is provided.  
(Line)  
Press the Hold key to put an active call on  
hold. Press the Hold key again to return to  
the caller on hold.  
(Hold)  
Use the Expand key to access external  
server applications.  
(Expand)  
Use the Goodbye key to terminate an active  
call.  
(Goodbye)  
When a message is waiting, the red Visual  
Alerter/Message Waiting indicator flashes.  
Also, when the ringer sounds, this indicator  
flashes. The flash cadence for each alert is  
different.  
Note: You may also hear an audio  
Message Waiting Indicator (stutter or  
beeping dial tone) when you go off-hook.  
1 4  
         
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
When your Avaya 1110 IP Deskphone  
firmware is being updated, the blue Feature  
Status Lamp flashes.  
Note: To find out if additional features  
are supported, contact your  
administrator.  
Press the Services key once to access the  
following server-based options:  
(Services)  
•
Telephone Options:  
— Volume adjustment...  
— Contrast adjustment  
— Language...  
— Date/Time...  
— Local Dialpad Tone  
— Set Info  
— Diagnostics  
— Ring type...  
— Call timer  
— Live Dial Pad  
— Caller ID display order  
— Normal mode indication  
Password Admin:  
•
— Station Control Password  
Note: The Password Admin menu may  
not be available on all Avaya 1110 IP  
Deskphones. Consult your system  
administrator.  
1 5  
 
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
•
•
Virtual Office Login and Virtual Office  
Logout (if Virtual Office is configured)  
Test Local Mode and Resume Local  
Mode (if Media Gateway 1000B is  
configured)  
Note: Press the Services key to exit  
from any menu or menu item.  
Press the Services key twice to access the  
following telephone-based (local) options:  
(Services)  
•
•
•
•
1. Preferences  
2. Local Diagnostics  
3. Network Configuration  
4. Lock Menu  
(Services)  
Note 1: Access to these local options  
can be password protected. If you press  
the Services key twice and a password  
prompt appears, contact your system  
administrator.  
Note 2: Press the Cancel context-  
sensitive soft key to exit from any menu  
or menu item.  
Press the Message/Inbox key to access  
your voice mailbox.  
(Msg/Inbox)  
Note: This function may not be available  
on all Avaya 1110 IP Deskphones;  
consult your system administrator.  
1 6  
 
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Te le p h o n e d isp la y  
Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone.  
Fig u re 2 : Ava y a 1 1 1 0 IP De sk p h o n e LCD scre e n  
The LCD screen on your Avaya 1110 IP Deskphone consists of two  
basic display areas:  
•
The upper display area is for information such as caller number, caller  
name, feature prompt string, user-entered digits, date and time (or  
call timer, if provisioned in the Telephone Options menu), and  
telephone information.  
•
The lower display area is for context-sensitive soft key labels.  
Lice n se N o tifica tio n  
Notify your system administrator if your IP Deskphone displays a  
message in a pop-up window about the licensing feature or evaluation  
period. License notification provides details to help diagnose why the  
features are disabled on the phone. You can press the Stop key or lift the  
handset to close the window. The window redisplays every 24 hours at  
1:00 AM (default). The time and time frame can be configured when you  
provision the phone. For information about provisioning the IP  
Deskphones, see Avaya Communication Server 1000 IP Deskphones  
Fundamentals (NN43001-368).  
1 7  
             
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Ca ll fe a tu re s a n d Fle x ib le Fe a tu re Co d e s  
Some features are not available on all IP Deskphones. Call features and  
Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone  
and supported by system software. Contact your system administrator to  
configure these features and codes on your IP Deskphone. Use table  
“Flexible Feature Codes (FFC)” on page 107 to record the FFCs that your  
system administrator assigns to your phone.  
Au d io a n d te x t m e ssa g e b ro a d ca st  
The Avaya 1110 IP Deskphone can display special messages in the  
display area of your telephone, and can play special audio messages  
through the speaker. Your administrator broadcasts these messages,  
which can be used to inform you of events like company news and  
weather bulletins. The message can be preceded by an audio alert (a  
series of beeps).  
The Avaya 1110 IP Deskphone supports the following special messages:  
•
•
top line: up to three lines of text. The displays of the first two lines  
alternate; the third line displays continuously  
audio: an audio message streams to the telephone  
When an audio message starts, the Interrupt Screen displays. While the  
audio message plays, you can switch to your handset or headset to listen  
to the message. Depending on the priority of the message, the message  
can barge-in during an active telephone call, during an incoming call alert,  
or when another message is playing.  
You can also cancel the audio using the following methods:  
•
•
•
•
•
if listening on the speaker, pressing the Handsfree key  
if listening on the handset, placing the handset on hook  
if listening on the headset, pressing the Headset key  
by pressing the Cancel soft key  
by pressing any Line or Feature key  
1 8  
   
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
Se cu rity fe a tu re s  
The following security features are available on your Avaya 1110 IP  
Deskphone:  
•
•
Using Encrypted Calling  
Connect the components  
Usin g En cry p te d Ca llin g  
Your Avaya 1110 IP Deskphone supports secure communication using  
SRTP media encryption. If the feature is enabled, a security icon (q ) is  
displayed on the screen when your call is secured using SRTP media  
encryption. Contact your system administrator to find out if this feature is  
available for your use.  
Ma n a g in g y o u r Sta tio n Co n tro l Pa ssw o rd (SCPW )  
Your Station Control Password (SCPW) enables the following security  
features:  
•
•
Electronic Lock to prevent others from making calls from your IP  
Deskphone  
Password-protected IP Deskphone features (for example, Personal  
Directory, Redial List, and Callers List)  
Your system administrator defines your initial SCPW. Contact your  
system administrator for detailed information.  
To change your password (SCPW):  
1. Press the Services key.  
(Services)  
1 9  
             
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
2. Press the Up/Down navigation keys to  
scroll up or down, and highlight  
Password Admin.  
3. Press the Enter key.  
4. Use the dialpad to enter your password  
at the prompt.  
5. Press the Up/Down navigation keys to  
scroll up or down, and highlight New  
Password.  
6. Press the Enter key.  
7. Use the dialpad to enter the new  
password.  
8. Press the Enter key to accept the new  
password.  
If you are locked out of your Avaya 1110 IP  
Deskphone, or if you forget your SCPW,  
contact your system administrator.  
Note: The default configuration for Password Protection is off.  
2 0  
Ab o u t th e Ava y a 1 1 1 0 IP De sk p h o n e  
To turn Password Protection on or off:  
1. Press the Directory key.  
2. Press the Up/Down navigation keys to  
scroll up or down, and highlight Change  
Protection Mode.  
3. Use the dialpad to enter your password  
(if Password Protection is enabled).  
Enter  
4. Press the Enter soft key.  
5. Press the Up/Down navigation keys to  
highlight one of the following:  
— Enable Password Protection  
— Disable Password Protection  
6. Choose one of the following soft keys:  
— Yes to accept the selection  
Yes  
No  
or  
— No to return to the Directory menu  
Done  
7. Press the Done soft key.  
2 1  
 
En te rin g a n d e d itin g te x t  
En te rin g a n d e d itin g te x t  
You can enter and edit text on your Avaya 1110 IP Deskphone using the  
following methods:  
•
•
•
“Connect the components” on page 25  
“Editing text using the soft keys” on page 22  
“Connect the components” on page 25  
The use of any of these methods for text entry depends on the applica-  
tion. Table 2 shows the applications and input devices that you can use  
for text entry.  
Ta b le 2 : Ap p lica tio n te x t e n try  
For:  
Use:  
Call Server-related applications Dialpad  
(for example, changing feature  
USB keyboard for numeric  
entries only  
key labels, adding personal  
directory entries, or dialing)  
Graphical applications  
Local Tools menu  
USB keyboard  
USB keyboard  
Dialpad for numeric entries  
En te rin g te x t u sin g th e d ia lp a d  
You can use the dialpad to enter text when you use features such as  
Personal Directory, Redial List, and Callers List.  
For example, if you want to use the letter A, press the number 2 key once.  
If you want the letter C, press the number 2 key three times.  
Note: No letters are associated with the number 1 or the 0 keys.  
Ed itin g te x t u sin g th e so ft k e y s  
2 2  
         
En te rin g a n d e d itin g te x t  
You can use soft keys to edit text when you use features such as  
Personal Directory, Redial List, and Callers List.  
To edit an entry in your Personal Directory, press the Directory key, and  
select the desired entry from your Personal Directory.  
To edit text with the soft keys:  
1. Press the Edit soft key.  
2. Press the Left/Right navigation keys to move through the text.  
3. Select the appropriate editing soft key for the operation you want to  
perform.  
4. If the character you want is not visible, press the More soft key to  
access the next layer of soft keys.  
5. To add non-alphanumeric symbols, press the Symbol soft key, and  
perform the following:  
a. Press the Up navigation key to access the symbols.  
b. Press the Left/Right navigation keys to move to a specific  
symbol.  
c. Press the Choose soft key to select a symbol.  
6. Press the Next soft key to submit your changes.  
Table 3 describes the soft key editing functions on your Avaya 1110 IP  
Deskphone.  
Ta b le 3 : Ed itin g so ft k e y d e scrip tio n (Pa rt 1 o f 2 )  
Key  
Description  
Cancel  
Action is cancelled.  
Choose  
Select a non-alphanumeric symbol (available  
only after the Symbol soft key is selected).  
Clear  
Case  
Clear the input field.  
Switch the next character to either uppercase  
or lowercase.  
Delete  
Backspace one character.  
2 3  
 
En te rin g a n d e d itin g te x t  
Ta b le 3 : Ed itin g so ft k e y d e scrip tio n (Pa rt 2 o f 2 )  
Key  
Description  
Done/Select/Enter  
Meaning depends on application.  
En te rin g te x t u sin g th e USB k e y b o a rd  
You can use the USB keyboard, when connected, to enter text in the tools  
and graphical applications.  
For number entry in phone applications (for example, when dialing), you  
can use the keyboard to enter digits (0–9), as well as * and #. Other  
characters are ignored.  
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and  
f8) to control the phone. Table 4 shows the function keys and their  
associated action during phone calls.  
Ta b le 4 : USB k e y b o a rd fu n ctio n k e y s d u rin g p h o n e ca lls  
Function key  
Action  
f1  
f2  
f3  
f4  
f5  
f6  
f7  
f8  
Go to Handsfree mode  
Go to Headset mode  
Place the current call on hold  
Mute the current call  
Volume up  
Volume down  
Copy  
Quit  
2 4  
     
Co n n e ct th e co m p o n e n ts  
Co n n e ct th e co m p o n e n ts  
Be fo re y o u b e g in  
CAUTION  
Damage to Equipment  
Do not plug your Avaya 1110 IP Deskphone into a regular or  
ISDN telephone jack. This results in severe damage to the  
IP Deskphone. Consult your system administrator to ensure  
that you plug your phone into a 10/100BaseT Ethernet jack.  
CAUTION  
Your Avaya 1110 IP Deskphone is designed for use in an  
indoor environment only.  
2 5  
     
Co n n e ct th e co m p o n e n ts  
Fig u re 3 : Re le a se th e p h o n e fro m th e sta n d  
Wall-mount lever  
WARNING Your Avaya 1110 IP Deskphone is shipped with its  
stand locked in position. To release the phone from the stand,  
press the Wall-Mount lever (see Figure 3) and gently rotate  
the phone away from the stand a little. When you’re sure the  
phone is released from the stand, press the Tilt lever and fully  
rotate the phone away from the stand.  
Use the following steps to connect the components of your phone.  
1. Remove the stand cover. Pull upward on the center catch (see  
Figure 4) and remove the stand cover from the stand base. The  
cable routing tracks are now accessible in the stand base (see  
Figure 5).  
2 6  
 
Co n n e ct th e co m p o n e n ts  
Fig u re 4 : Re m o ve th e sta n d co ve r  
2. Connect the AC power adapter (optional). Connect the AC power  
adapter (not supplied) to the AC adapter jack in the bottom of the  
phone (see Figure 5). Form a small bend in the cable, and then  
thread the adapter cord through the channel in the stand base. Plug  
the AC power adapter into the nearest AC power outlet.  
Note: Your Avaya 1110 IP Deskphone supports both AC power and  
Power over Ethernet (PoE), including IEEE 802.3af standard power.  
To use AC power, use only the Avaya-approved AC power adapter  
(RoHS Global Power Supply, PEC #: N0089601), which can be  
ordered separately. To use Power over Ethernet (PoE) power, your  
connected LAN must support PoE; an AC power adapter is not  
required.  
2 7  
 
Co n n e ct th e co m p o n e n ts  
Fig u re 5 : Ava y a 1 1 1 0 IP De sk p h o n e co n n e ctio n s  
3. Install the handset. Plug the end of the handset cord with the short  
straight section into the handset. Plug the end of the handset cord  
with the long straight section into the handset jack on the back of the  
phone (see Figure 5) marked with the symbol +. Form a small bend  
in the cord, and then thread it through the channel in the stand base  
marked with the symbol + so that it exits in the handset cord channel  
on the right-hand side of the stand base (see Figure 4).  
4. Install the LAN Ethernet cable. Plug one end of the supplied LAN  
Ethernet cable into the LAN ethernet port on the back of your phone  
(see Figure 5) marked with the symbol % and thread the cable  
through the channel in the stand base marked with the symbol % .  
Connect the other end of the cable to your LAN Ethernet connection.  
5. Install the PC Ethernet cable (optional). If you are connecting your  
PC Ethernet through the phone, plug one end of the PC Ethernet  
cable (not supplied) into the PC ethernet port on the back of your  
phone (see Figure 5) marked with the symbol ( and thread the  
cable through the channel in the stand base marked with the symbol  
2 8  
 
Co n n e ct th e co m p o n e n ts  
( . Plug the other end of the cable into the LAN port on the back of  
your PC.  
Fig u re 6 : Ca b le ro u tin g tra ck s a n d m o u n tin g h o le s  
Method A  
Method B  
6. Wall-mount your phone (optional). Your Avaya 1110 IP  
Deskphone can be mounted either by: (Method A) using the mounting  
holes on the bottom of the phone stand, or (Method B) using a  
traditional-style wall-mount box with an RJ-45 connector and a 15-cm  
(6-inch) RJ-45 cord (not supplied).  
Complete steps 1-5, as needed, before you wall-mount your phone:  
Method A: Using the stand cover (part removed in step 1), mark the  
wall-mount holes by pressing the bottom of the stand cover firmly  
against the wall in the location where you wish to install the phone.  
Four small pins on the bottom of the stand cover make marks on the  
wall. Use the marks as a guideline for installing the wall-mount  
screws (not supplied). Install the screws so that they protrude 3 mm  
(1/8 inch) from the wall, and then position the phone stand mounting  
holes (as shown in Figure 6, Method A) over the screw heads. You  
may need to remove the phone from the wall to adjust the lower  
screws. When the lower screws fit snugly, tighten the top screws.  
Method B: Attach the 15-cm (6-inch) CAT5e cable (not supplied),  
position the phone stand mounting holes (shown in Figure 6, Method  
B) over the mounting rivets, push the phone onto the mounting rivets  
and down, to lock the phone into position.  
2 9  
 
Co n n e ct th e co m p o n e n ts  
7. Replace the stand cover. Ensure that all cables are neatly routed  
and press the stand cover into place until you hear an audible click.  
8. Put the phone in the wall-mount position. If you wall-mounted your  
phone, put it in the wall-mount position by pressing the Tilt Lever and  
pushing the phone towards the stand until the phone is nearly parallel  
with the stand. Release the Tilt Lever and continue to gently push the  
phone towards the stand until you hear an audible click (from the  
Wall-Mount lever). Ensure the phone is securely locked in position.  
3 0  
Te le p h o n e fe a tu re s  
Te le p h o n e fe a tu re s  
Your Avaya 1110 IP Deskphone has both server-based telephone  
features and local (telephone-based) tools. Server-based telephone  
features are accessed through the Telephone Options menu item on the  
Services menu. Press the Services key once to access the Services  
menu, which has the following menu items:  
•
•
•
Telephone Options  
— enables you or your system administrator to select and configure  
server-based telephone features. For more information, see  
Telephone Options below.  
Password Admin  
— enables you or your system administrator to manage the Station  
Control Password (SCPW). For more information, see Station  
Control Password on page 104.  
Virtual Office Login and Test Local Mode (for Branch Office)  
— are present only when your phone’s Class of Service is  
configured for Virtual Office and Branch Office. For more  
information, see “Using Virtual Office” on page 87.  
Note: The Password Admin, Virtual Office Login, and Test Local  
Mode menus are not available on all Avaya 1110 IP Deskphone  
telephones. Consult your system administrator.  
Te le p h o n e O p tio n s  
The Telephone Options menu item provides you with access to the  
following features on your Avaya 1110 IP Deskphone:  
•
•
•
•
•
“Volume adjustment...” on page 33  
“Contrast adjustment” on page 34  
“Language...” on page 35  
“Date/Time...” on page 36  
“Local Dialpad Tone” on page 37  
3 1  
   
Te le p h o n e fe a tu re s  
•
•
•
•
•
•
•
“Set Info” on page 37  
“Diagnostics” on page 38  
“Ring type...” on page 39  
“Call timer” on page 40  
“Live Dial Pad” on page 41  
“Caller ID display order” on page 42  
“Normal mode indication” on page 42  
When an option has a submenu, an ellipses (...) appears after the option.  
Using the Telephone Options menu:  
1. Press the Services key.  
2. Press the Up/Down navigation keys to  
scroll up or down, and then locate  
Telephone Options.  
3. Press the Enter key.  
1. Use Press the Up/Down navigation keys  
to scroll up or down, and then locate an  
option (for example, Contrast  
adjustment).  
2. Press the Enter key. The display  
provides information required to adjust  
your selection.  
3 2  
Te le p h o n e fe a tu re s  
3. Choose one of the following:  
Select  
Cancel  
— Press the Select context-sensitive  
soft key to save any changes and  
return to the Telephone Options  
menu.  
or  
— Press the Cancel context-sensitive  
soft key to keep existing setting and  
return to the Telephone Options  
menu.  
Vo lu m e a d ju stm e n t...  
To adjust the volume, press the Services key, select Telephone  
Options, and then select Volume adjustment…  
Adjusting the volume:  
1. Press the Up/Down navigation keys to  
scroll up or down, and then locate one of  
the following items:  
— Ringer  
— Handset listen  
— On-Hook listening/dialing  
2. Press the Enter key.  
3 3  
   
Te le p h o n e fe a tu re s  
3. To increase or decrease the volume, do  
one of the following:  
Down  
Up  
or  
— Press the Up or Down context-  
or  
sensitive soft keys.  
— Press the Up or Down navigation  
keys.  
4. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the volume level and  
return to the Telephone Options  
menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
Co n tra st a d ju stm e n t  
To adjust the LCD display screen contrast, press the Services key, select  
Telephone Options, and then select Contrast adjustment.  
Adjusting the display screen contrast:  
1. To increase or decrease the display  
contrast level, choose one of the  
following:  
Lower  
Higher  
or  
or  
— Press the Lower or Higher context-  
sensitive soft keys.  
— Press the Up or Down navigation  
keys.  
3 4  
   
Te le p h o n e fe a tu re s  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the contrast level  
and return to the Telephone  
Options menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
La n g u a g e ...  
The LCD display is available in multiple languages. To choose a  
language, press the Services key, select Telephone Options, and select  
Language…  
If the Language setting is password-protected, you must enter a  
password (SCPW) to change the language. If you enter an incorrect  
password, an error message is displayed. If you enter an incorrect  
password more than three times, the password functionality is locked.  
Contact your system administrator to unlock the password.  
Selecting a language:  
1. Press the Up/Down navigation keys to  
scroll up or down, and then highlight the  
desired language (for example, German  
[Deutsche]).  
3 5  
   
Te le p h o n e fe a tu re s  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the language and  
return to the Telephone Options  
menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
Da te / Tim e ...  
Several date and time formats are available. Formats are based on the  
12-hour and 24-hour clocks. To select the date and time format, press the  
Services key, select Telephone Options, and then select Date/Time…  
Selecting a date and time format:  
1. Press the Up/Down navigation keys to  
scroll up or down, and then highlight the  
desired format. Sample formats appear  
on the upper-right side of the display  
area.  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the format and  
return to the Telephone Options  
menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
3 6  
   
Te le p h o n e fe a tu re s  
Lo ca l Dia lp a d To n e  
The Local DialPad Tone option produces Dual-Tone Multi-Frequency  
(DTMF) sounds, a single tone, or no sound when you press a key on the  
dialpad. To choose a local dialpad tone, press the Services key, select  
Telephone Options, and then select Local DialPad Tone.  
Choosing a local dialpad tone:  
1. Press the Up/Down navigation keys to  
highlight one of the following dialpad  
tones:  
— None to disable all tones  
— Short Click to enable a single tone  
for all keys  
— DTMF to turn on a separate DTMF  
tone for each key  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the tone selection  
and return to the Telephone  
Options menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
Se t In fo  
The Set Info option displays the following telephone-specific information:  
•
•
•
General Info  
Set IP Info  
Ethernet Info  
3 7  
   
Te le p h o n e fe a tu re s  
•
•
•
Server Info  
Location Info  
Encryption Info  
To view telephone-specific information, press the Services key, select  
Telephone Options, and then select Set Info.  
Viewing telephone-specific information:  
1. Press the Up/Down navigation keys to  
scroll through the list to view the  
telephone information.  
Cancel  
2. Press the Cancel context-sensitive soft  
key to return to the Telephone Options  
menu.  
Dia g n o stics  
The Diagnostics option displays the following telephone-specific  
information:  
•
•
•
•
•
•
Diag Tools (Ping, do Route Traces)  
EtherStats (Speed, Auto Neg, CRC Errors, Collision)  
IP Stats (Packet Info)  
RUDP Stats (Msg receive/trans)  
QOS Stats  
DHCP Info  
To view diagnostic information, press the Services key, select  
Telephone Options, and select Diagnostics.  
3 8  
 
Te le p h o n e fe a tu re s  
Viewing telephone-specific diagnostic information:  
1. Press the Up/Down navigation keys to  
scroll through the list of diagnostic  
information.  
Cancel  
2. Press the Cancel context-sensitive soft  
key to return to the Telephone Options  
menu.  
Rin g ty p e ...  
The Ring type… option configures the telephone’s ring tone. To choose a  
ring type, press the Services key, select Telephone Options, and then  
select Ring type…  
Choosing a ring type:  
1. Press the Up/Down navigation keys to  
scroll up or down, and then highlight one  
of the ring types.  
Play  
2. Press the Play context-sensitive soft key  
to sample the ring tone.  
3 9  
   
Te le p h o n e fe a tu re s  
3. Choose one of the following:  
Select  
Stop  
— Press the Select context-sensitive  
soft key to save the ring type and  
return to the Telephone Options  
menu.  
— Press the Stop context-sensitive  
soft key, and then use the Up/Down  
navigation keys to select a different  
ring type.  
Cancel  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
Ca ll tim e r  
The call timer measures how long you are on each call. To enable Call  
timer, press the Services key, select Telephone Options, and then  
select Call timer.  
Enabling or disabling Call Timer:  
1. Choose one of the following:  
On  
Off  
or  
— To turn on the call timer, press the  
On context-sensitive soft key.  
— To turn off the call timer, press the  
Off context-sensitive soft key.  
4 0  
 
Te le p h o n e fe a tu re s  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select context-sensitive  
soft key to save the configuration  
and return to the Telephone  
Options menu.  
— Press the Cancel context-sensitive  
soft key to keep existing  
configurations.  
Live Dia l Pa d  
Use Live Dialpad to dial a number using the telephone keypad without  
having to pick up the handset, press the Handsfree key, or press the  
Line (DN) key.  
Note: Live Dialpad activates the primary DN key.  
Configuring Live Dialpad  
To configure Live Dialpad, press the Services key, select Telephone  
Options, and then select Live Dial Pad  
1. Press the Up/Down navigation keys to  
scroll up or down, and then highlight one  
of the following:  
— On  
— Off  
2. Choose one of the following:  
Select  
Cancel  
or  
— Press the Select soft key to save the  
configuration.  
— Press the Cancel soft key to keep  
existing configurations.  
4 1  
   
Te le p h o n e fe a tu re s  
Ca lle r ID d isp la y o rd e r  
Caller ID display order appears in 2 formats:  
•
•
Number, name (default)  
Name, Number  
Configuring Caller ID display order  
Use the following procedure to configure Caller ID display order.  
1. Press the Services key, select Telephone Options, and then select  
Caller ID display order.  
2. Press the Up/Down navigation keys to scroll up or down, and then  
select one of the following:  
— Number, name (default)  
— Name, number  
3. Press the Select soft key to save the configuration, else press the  
Cancel key to cancel the modifications.  
N o rm a l m o d e in d ica tio n  
The Normal mode display indication can be On or Off when the IP  
Deskphone is in normal mode.  
Configuring Normal mode indication  
Use the following procedure to configure Normal mode indication.  
1. Press the Services key, select Telephone Options, and then select  
Normal mode indication.  
2. Press the Up/Down navigation keys to scroll up or down, and then  
select one of the following:  
— On  
— Off  
3. Press the Select soft key to save the configuration, else press the  
Cancel key to cancel the modifications.  
4 2  
   
Te le p h o n e fe a tu re s  
4 3  
Lo ca l to o ls  
Lo ca l to o ls  
Your Avaya 1110 IP Deskphone has both local and server-based  
telephone tools and features. This section discusses the various tools and  
features available locally on your Avaya 1110 IP Deskphone. Many of  
the tools and features discussed in this section are for administrator use  
only. Do not make any changes unless instructed by an administrator.  
Local tools and features are accessed through the Local tools menu.  
Press the Services key twice to access this menu. Your system  
administrator can establish a password for the Local tools menu. When  
the password is enabled, a password prompt appears when you attempt  
to access this menu. Use the dial pad to type the correct password, and  
then press the Enter key. The Local tools menu appears. If the menu  
does not appear, contact your system administrator.  
The Local tools menu has the following menu options:  
•
•
•
•
“1. Using the Preferences submenu” on page 45  
“2. Using the Local Diagnostics submenu” on page 48  
“3. Using the Network Configuration submenu” on page 50  
“4. Using the Lock Menu” on page 50  
Local tools menu options are preceded by numbers. Pressing the  
associated number key on the dialpad triggers the corresponding feature  
or tool. For example, when you are in the Local tools menu, you can  
select the Local Diagnostics menu option by pressing the 2 key on the  
dialpad.  
The functions of some navigation keys on your Avaya 1110 IP  
Deskphone vary depending on the situation. The navigation controls for  
menus are described in Table 5  
Ta b le 5 : N a vig a tio n co n tro ls fo r m e n u s (Pa rt 1 o f 2 )  
Key  
Function  
Down arrow keys Dislay next menu item.  
Up arrow keys Display previous menu item.  
4 4  
   
Lo ca l to o ls  
Ta b le 5 : N a vig a tio n co n tro ls fo r m e n u s (Pa rt 2 o f 2 )  
Key  
Function  
Left arrow key  
Right arrow key  
Enter key  
Close the menu.  
Select the current menu item.  
Select the current menu item.  
Enter digit on the  
dialpad  
Select correspondingly numbered menu item.  
Cancel context-  
Exit the Local tools menu option or feature/tool.  
sensitive soft key  
When you are working in Edit mode, the first field of the item is highlighted  
and a blinking cursor is to the right of the current edit position. The  
navigation controls for Edit mode are described in Table 6.  
Ta b le 6 : N a vig a tio n co n tro ls fo r Ed it m o d e  
Key  
Function  
Left arrow key  
Delete a character in the edit field.  
Ends editing function.  
Enter key  
Enter digit on the  
dialpad  
Inserts digits at current position  
Asterisk (*)  
Enters a dot (“.”) at current position.  
1 . Usin g th e Pre fe re n ce s su b m e n u  
When you select the Preferences option from the Local tools menu, a  
Preferences submenu appears. This submenu provides access to tools  
used for controlling various local display preferences for your  
Avaya 1110 IP Deskphone.  
The Preferences submenu provides access to the following tools:  
•
“1. Contrast” on page 46  
4 5  
   
Lo ca l to o ls  
•
•
“2. Languages...” on page 46  
“3. Backlight Timer” on page 47  
1 . Co n tra st  
Use the Contrast tool to adjust the contrast of the LCD display screen on  
your Avaya 1110 IP Deskphone.  
To adjust the contrast of the LCD display screen, press the Services key  
twice to open the Local tools menu, press the 1 key on the dialpad to  
select the Preferences menu option, and then press the 1 key on the  
dialpad to select the Contrast tool from the Preferences submenu.  
Note: The initial contrast setting for the LCD display screen is  
downloaded from the server when your telephone is first configured  
by your system administrator. Selecting the Contrast tool from the  
Preferences submenu in Local tools automatically sets the LCD  
display screen contrast to the telephone’s local contrast setting, even  
if the Cancel context-sensitive soft key is pressed.  
Adjusting the LCD display screen contrast:  
1. Press the Up/Down arrow keys to  
increase or decrease the value for the  
display screen contrast.  
2. Press the Enter key to select the  
currently displayed value and exits the  
menu.  
Cancel  
3. Press the Cancel context-sensitive soft  
key to exit the menu with no change.  
2 . La n g u a g e s...  
Use the Languages... tool to select the language used locally on your  
Avaya 1110 IP Deskphone.  
4 6  
   
Lo ca l to o ls  
Note: The Telephone Options menu is synchronized with the  
selected language.  
To access the local language tool , press the Services key twice to open  
the Local tools menu, press the 1 key on the dialpad to select the  
Preferences menu option, and then press the 2 key on the dialpad to  
select the Languages... tool from the Preferences menu.  
Selecting a local tools language:  
1. Press the Up/Down navigation keys to  
scroll up or down, and then highlight the  
desired language (for example, German  
[Deutsche]).  
1. Press the Enter key to select the  
desired language and exit the menu.  
Cancel  
2. Press the Cancel context-sensitive soft  
key to exit the menu with no change.  
3 . Ba ck lig h t Tim e r  
Use the Backlight Timer tool to adjust how long the LCD display screen  
remains lit when your phone is inactive.  
To access the Backlight Timer tool, press the Services key twice to  
open the Local tools menu, press the 3 key on the dialpad to select the  
Preferences menu option, and then press the 1 key on the dialpad to  
select the Backlight Timer tool from the Preferences menu.  
Note: The backlight timer is displayed in the format xxx, where xxx is  
a time in minutes or hours.  
4 7  
   
Lo ca l to o ls  
Adjusting the Backlight Timer:  
1. Press the Up/Down arrow keys to  
increase or decrease the backlight timer.  
— Available values for the backlight  
timer are as follows:  
5m (5 minutes)  
15m (15 minutes)  
30m (30 minutes)  
1h (1 hour — default)  
2h (2 hours)  
Never (screen does not go black)  
— Choosing a high backlight timer  
value or Never, reduces the life span  
of the display screen.  
2. Press the Enter key to select the  
desired backlight timer value and exit the  
menu.  
Cancel  
3. Press the Cancel context-sensitive soft  
key to exit the menu with no change.  
2 . Usin g th e Lo ca l Dia g n o stics su b m e n u  
When you select the Local Diagnostics option from the Local tools  
menu, a Local Diagnostics submenu appears. This submenu provides  
access to tools used for monitoring and controlling the operation of your  
Avaya 1110 IP Deskphone.  
The Local Diagnostics submenu provides access to the following tools:  
•
“1. IP Set&DHCP Information” on page 49  
4 8  
 
Lo ca l to o ls  
•
•
•
•
•
•
“2. Network Diagnostic Tools” on page 49  
“3. Ethernet Statistics” on page 49  
“4. IP Network Statistics” on page 49  
“5. DHCP Information” on page 50  
“6. License Information” on page 50  
“7. Certificate Information” on page 50  
When in the submenu, press the Cancel context sensitive soft key to exit  
the menu. When a Local Diagnostics tool is selected, use the Return  
context-sensitive soft key to exit the tool and return to the Local  
Diagnostics submenu.  
Use the Return context-sensitive soft key to quickly gather information  
and run tests. For example, you can check Ethernet Statistics (submenu  
option 3), press the Return context-sensitive soft key to return to the  
Local Diagnostics submenu, and then select Network Diagnostics  
Tools (submenu option 2) to ping an IP address.  
1 . IP Se t&DHCP In fo rm a tio n  
The system administrator can use the IP Set&DHCP tool to view reports  
about IP set and DHCP operation.  
2 . N e tw o rk Dia g n o stic To o ls  
The system administrator can use the tools of Network Diagnostic  
Tools menu to diagnose network problems.  
3 . Eth e rn e t Sta tistics  
The system administrator can use the Ethernet Statistics tool to view  
reports about Ethernet operation.  
4 . IP N e tw o rk Sta tistics  
The system administrator can use the IP Networks Statistics tool to view  
reports about network operation.  
4 9  
                 
Lo ca l to o ls  
5 . DHCP In fo rm a tio n  
The system administrator can use the DHCP Information menu to view  
DHCP related information.  
6 . Lice n se In fo rm a tio n  
The system administrator can use the License Information menu to view  
license related information.  
7 . Ce rtifica te In fo rm a tio n  
The system administrator can use the Certificate Information to view  
certificate related information.  
3 . Usin g th e N e tw o rk Co n fig u ra tio n  
su b m e n u  
When you select the Network Configuration option from the Local tools  
menu, network configuration data appears for your Avaya 1110 IP  
Deskphone. This tool is for administrator use only.  
4 . Usin g th e Lo ck Me n u  
When you select the Lock Menu option from the Local tools menu, a  
Lock Menu submenu appears. This submenu provides access to tools  
used for controlling access to the Local tools menu itself or various  
Local tools menu options. This tool is for administrator use only.  
5 0  
           
Ma k in g a ca ll  
Ma k in g a ca ll  
This section describes features associated with making a call. You can  
make a call from your Avaya 1110 IP Deskphone using any of the  
following methods:  
•
•
•
•
•
•
•
“Using Off-hook dialing” on page 51  
“Using On-hook Dialing” on page 52  
“Using Predial” on page 52  
“Using Ring Again” on page 53  
“Using Last Number Redial” on page 55  
“Using Speed Call” on page 56  
“Using System Speed Call” on page 57  
Usin g O ff-h o o k d ia lin g  
1. Lift the handset.  
2. Dial the number.  
3. To terminate the call, choose one of the  
following:  
— Replace the handset into the cradle.  
or  
— Press the Goodbye key.  
(Goodbye)  
5 1  
       
Ma k in g a ca ll  
Usin g O n -h o o k Dia lin g  
1. Leave the handset in the cradle.  
2. Press the line (DN) key.  
3. When the dial tone sounds, dial the  
number.  
4. When the called party answers, lift the  
handset.  
5. To terminate the call, choose one of the  
following:  
— Replace the handset into the cradle.  
or  
— Press the Goodbye key.  
(Goodbye)  
Usin g Pre d ia l  
Use the Predial feature to enter, preview, and edit numbers before  
dialing.  
To use Predial:  
1. Without selecting the line key, enter the  
number to be dialed.  
5 2  
       
Ma k in g a ca ll  
2. Choose one of the following:  
— Lift the handset to dial the number.  
or  
— Press the line key (DN) to dial the  
number.  
3. If the Line key is used to dial the number,  
lift the handset when the called party  
answers.  
To edit a Predial number:  
1. Use the dialpad to enter the number.  
2. Choose one of the following:  
Clear  
Delete  
or  
— To erase all numbers, press the  
Clear context-sensitive soft key.  
Reenter the numbers to be dialed.  
— To change one number at a time,  
press the Delete context-sensitive  
soft key to backspace. Re-enter the  
number.  
3. Press the line key to dial the number.  
Usin g Rin g Ag a in  
Use the Ring Again feature if you receive a busy tone or if there is no  
answer. Your IP Deskphone rings when the person you called becomes  
available. Ring Again automatically redials the number.  
5 3  
   
Ma k in g a ca ll  
To activate Ring Again:  
1. Dial a number and receive a busy tone  
or no answer.  
2. Choose one of the following:  
RngAgn  
— Press the Ring Again context-  
sensitive soft key.  
or  
— Enter the Ring Again Activate FFC.  
To call a Ring Again party when you receive notification:  
1. After receiving the notification ring, lift  
the handset.  
RngAgn  
2. Press the Ring Again context-sensitive  
soft key to automatically dial the number.  
To deactivate Ring Again before notification:  
Choose one of the following:  
RngAgn  
— Press the Ring Again context-  
sensitive soft key a second time.  
or  
— Enter the Ring Again Deactivate  
FFC.  
5 4  
Ma k in g a ca ll  
Usin g La st N u m b e r Re d ia l  
Use the Last Number Redial feature to automatically redial the last dialed  
number.  
To use Last Number Redial:  
Choose one of the following:  
1. To redial using the handset:  
— Lift the handset.  
or  
— Press the line (DN) key.  
2. To redial without lifting the handset,  
press the line (DN) key twice (the last  
number dialed is automatically redialed).  
5 5  
   
Ma k in g a ca ll  
Usin g Sp e e d Ca ll  
Use the Speed Call feature to place internal and external calls by dialing a  
one-, two-, or three-digit code to store, edit, and automatically dial  
frequently called telephone numbers.  
To store a Speed Call number:  
SpcCtl  
1. Press the Speed Call Controller  
context-sensitive soft key. The triangular  
icon flashes, indicating programming  
mode.  
2. At the prompt:  
— Enter a one-, two-, or three-digit  
code (0-999).  
— If required, dial the access code.  
— Enter the telephone number  
(internal, external or long-distance  
number).  
SpcCtl  
3. Press the Speed Call Controller  
context-sensitive soft key again to save  
the code and number. The flashing icon  
turns off.  
To make a Speed Call:  
1. Lift the handset.  
5 6  
   
Ma k in g a ca ll  
SpcCtl  
2. Press the Speed Call Controller  
context-sensitive soft key.  
3. Dial the Speed Call code to  
automatically dial the number.  
Usin g Sy ste m Sp e e d Ca ll  
Use the System Speed Call feature to dial Speed Call codes that override  
dialing restrictions placed on your telephone.  
To make a System Speed Call:  
1. Lift the handset.  
2. Choose one of the following:  
SScUsr  
SScCtl  
or  
— Press the System Speed Call  
context-sensitive soft key.  
— Press the System Speed Call  
Controller (SScCtl) key.  
3. Dial the Speed Call code to  
automatically dial the number.  
5 7  
   
An sw e rin g a ca ll  
An sw e rin g a ca ll  
Each incoming call causes the telephone to ring and the Message  
Indicator lamp to flash.  
To answer a call:  
Lift the handset.  
Note: Do not use the Line (DN) key to anwer a call.  
W h ile o n a n a ctive ca ll  
This section describes the following features, available during an active  
call:  
•
•
•
•
•
•
“Placing a call on hold” on page 58  
“Transferring a call” on page 59  
“Using Timed Reminder Recall” on page 60  
“Using Call Park” on page 61  
“Recording a Calling Party Number” on page 63  
“Tracing a malicious call” on page 64  
Pla cin g a ca ll o n h o ld  
Use the Hold feature to place an active call on hold.  
5 8  
       
W h ile o n a n a ctive ca ll  
To place a call on hold:  
Press the Hold key.  
(Hold)  
To retrieve a call on hold:  
Press the line (DN) key.  
Tra n sfe rrin g a ca ll  
Use the Transfer feature to redirect a call to the appropriate person.  
To transfer a call to a third party:  
Trans  
1. Press the Transfer context-sensitive soft  
key. The other party is put on hold and a  
dial tone sounds.  
2. Dial the DN to which you are transferring  
the call.  
Trans  
3. When that number rings or a person  
answers, press the Transfer context-  
sensitive soft key to connect the calling  
party.  
5 9  
   
W h ile o n a n a ctive ca ll  
To return to the original call, if the transfer is incomplete:  
If the person called is not available,  
press the Line (DN) key to reconnect to  
the original call.  
Usin g Tim e d Re m in d e r Re ca ll  
Use the Timed Reminder Recall feature to receive a reminder tone when  
a transferred call is not answered.  
To use Timed Reminder Recall:  
Trans  
1. Press the Transfer context-sensitive soft  
key. The call is put on hold.  
2. Dial the number to which you are  
transferring the call.  
3. Choose one of the following to start the  
recall timer:  
Trans  
— Press the Transfer context-sensitive  
soft key.  
or  
— Replace the handset before the  
extension answers.  
Note: If the transfer is complete, the  
recall timer stops.  
6 0  
   
W h ile o n a n a ctive ca ll  
If the transferred call is not answered, your telephone rings:  
1. Lift the handset to reconnect to the  
original caller.  
2. Choose one of the following:  
Trans  
— Press the Transfer context-sensitive  
soft key and repeat the transfer.  
or  
— If the transfer is picked up while you  
are on the line, press the Goodbye  
key to complete the transfer.  
(Goodbye)  
Usin g Ca ll Pa rk  
Use the Call Park feature to hold temporarily (park) and retrieve a call  
from any telephone. Using Call Park does not tie up a line. When  
configured network-wide, Call Park can be used across networks. A  
System Park extension can be configured to automatically park most  
calls.  
To park a call on the System Park DN or your own DN:  
During an active call, press the Park  
context-sensitive soft key twice.  
Park  
Park  
Note: By default, the call is parked on  
your DN unless a System Park DN is  
enabled to automatically park calls on  
the system.  
6 1  
   
W h ile o n a n a ctive ca ll  
To park a call on a DN other than the System Park DN or your own  
DN:  
Park  
1. Press the Park context-sensitive soft  
key.  
2. Dial the DN where you want to park the  
call.  
Park  
3. Press the Park context-sensitive soft  
key.  
To park a call using the SPRE code or FFC:  
1. Choose one of the following:  
Trans  
Conf  
or  
— Press the Transfer context-sensitive  
soft key.  
— Press the Conference context-  
sensitive soft key.  
2. Dial the Call Park FFC.  
3. To use an alternate DN from the System  
Park DN or your own DN, dial the DN  
where you want to park the call.  
Otherwise, proceed to step 4.  
6 2  
W h ile o n a n a ctive ca ll  
4. Choose one of the following:  
Trans  
Conf  
or  
— Press the Transfer context-sensitive  
soft key.  
— Press the Conference context-  
sensitive soft key.  
To retrieve a parked call:  
1. Lift the handset.  
Park  
2. Press the Park context-sensitive soft  
key.  
3. Dial the DN where you parked the call.  
Note: If a parked call is not retrieved  
within a specified period of time, it rings  
back to your telephone.  
Re co rd in g a Ca llin g Pa rty N u m b e r  
Use the Calling Party Number feature to record a caller’s number, or to  
charge a call to an account number, during an established call.  
To record a caller’s number for accounting purposes:  
CParty  
1. Press the Call Party context-sensitive  
soft key. The caller is placed on hold.  
6 3  
   
W h ile o n a n a ctive ca ll  
2. Dial a charge account number or the  
caller’s number.  
Note: For information on using the  
Charge key, see “Charging a call or  
charging a forced call” on page 77.  
CParty  
3. Press the Call Party context-sensitive  
soft key to return to the call.  
Tra cin g a m a licio u s ca ll  
Use the Call Trace feature to trace nuisance calls within your system.  
Note: This is not a default feature. Contact your system administrator  
to configure this feature on your telephone.  
To activate Call Trace:  
1. Choose one of the following:  
Trans  
Conf  
or  
— Press the Transfer context-sensitive  
soft key.  
— Press the Conference context-  
sensitive soft key.  
2. Dial the SPRE code followed by 83 or  
dial the Call Trace FFC to automatically  
reconnect.  
Note: Contact your system administrator for the Call Trace feature  
SPRE code.  
6 4  
   
W h ile a w a y fro m y o u r d e sk  
W h ile a w a y fro m y o u r d e sk  
You can use the following features when you are away from your desk:  
•
•
•
•
“Using Call Forward” on page 65  
“Using Internal Call Forward” on page 66  
“Using Remote Call Forward” on page 67  
“Securing your telephone” on page 69  
Usin g Ca ll Fo rw a rd  
Use the Call Forward feature to direct incoming calls to ring on another  
line (DN). If the telephone is ringing, the call cannot be forwarded.  
To forward your calls or change the forward number:  
1. Choose one of the following:  
Fwd  
— Press the Forward context-sensitive  
soft key.  
— Lift the handset and enter the Call  
Forward All Calls Activate FFC.  
2. Dial the DN where you want to forward  
your calls.  
Fwd  
3. Press the Forward context-sensitive soft  
key.  
6 5  
     
W h ile a w a y fro m y o u r d e sk  
To deactivate Call Forward:  
Fwd  
Choose one of the following:  
•
Press the Forward context-sensitive soft  
key.  
or  
•
Lift the handset and enter the Call  
Forward All Calls Deactivate FFC.  
To reinstate Call Forward to the same number:  
Press the Forward context-sensitive soft  
Fwd  
Fwd  
key twice.  
Usin g In te rn a l Ca ll Fo rw a rd  
Use Internal Call Forward to accept only calls originating at internal DNs  
to ring at another DN. Calls originating outside your telephone system still  
ring at your telephone. Current incoming calls cannot be forwarded.  
To forward internal calls:  
1. Lift the handset and enter the Internal  
Call Forward Activate FFC.  
2. Dial the DN to which you are forwarding  
your internal calls.  
6 6  
   
W h ile a w a y fro m y o u r d e sk  
3. Return the handset to the handset  
cradle.  
To deactivate Internal Call Forward:  
Lift the handset and enter the Internal  
Call Forward Deactivate FFC.  
Usin g Re m o te Ca ll Fo rw a rd  
Use the Remote Call Forward feature (from any telephone other than  
your own) to forward calls to any telephone.  
To activate Remote Call Forward:  
1. Lift the handset.  
2. If you are calling from a telephone  
outside the system, dial your direct  
system access number and wait for the  
dial tone.  
3. Dial the Remote Call Forward Activate  
FFC to activate the feature.  
4. Dial your Station Control Password. A  
dial tone sounds.  
6 7  
   
W h ile a w a y fro m y o u r d e sk  
5. Choose one of the following:  
— Dial your DN.  
— To forward calls to the previous call  
forward telephone number, press  
the # key. (Do not perform steps 6  
and 7.)  
or  
6. Dial the number to which you are  
forwarding calls. If calls are forwarded to  
an invalid number, a fast busy signal  
sounds.  
7. Press the # key.  
To deactivate Remote Call Forward:  
1. Lift the handset.  
2. If you are calling from a telephone  
outside the system, dial the direct  
system access number and wait for the  
dial tone.  
3. Dial the Remote Call Forward  
Deactivate FFC.  
4. Dial your Station Control Password.  
6 8  
W h ile a w a y fro m y o u r d e sk  
5. After you hear the dial tone, dial your  
DN.  
6. Press the # key.  
Se cu rin g y o u r te le p h o n e  
Use the Electronic Lock feature to prevent others from making calls from  
your telephone. The Electronic Lock feature is controlled using the  
corresponding Flexible Feature Codes (FFC) and your Station Control  
Password (SCPW).  
To lock your telephone:  
1. Lift the handset.  
2. Dial the Electronic Lock Activate  
Flexible Feature Code (FFC).  
3. Dial your Station Control Password.  
4. Choose one of the following:  
— If you are dialing locally, press the  
(Goodbye)  
Goodbye key.  
or  
— If you are dialing the FFC remotely,  
dial your DN.  
6 9  
     
W h ile a w a y fro m y o u r d e sk  
To unlock your telephone:  
1. Lift the handset.  
2. Dial the Electronic Lock Deactivate  
FFC.  
3. Dial your Station Control Password.  
4. Choose one of the following:  
— If you are dialing locally, press the  
(Goodbye)  
Goodbye key.  
or  
— If you are dialing the FFC remotely,  
dial your DN.  
7 0  
Ta lk in g w ith m o re th a n o n e p e rso n  
Ta lk in g w ith m o re th a n o n e  
p e rso n  
Use the following features to enable conversations between more than  
two people:  
•
•
“Setting up a conference call” on page 72  
“Using Group Call” on page 73  
7 1  
 
Ta lk in g w ith m o re th a n o n e p e rso n  
Se ttin g u p a co n fe re n ce ca ll  
Use the Conference feature to set up a conference call for a maximum of  
three or six people including yourself. The maximum number of people  
the conference feature supports depends on the configuration of your  
telephone.  
To set up a conference call:  
1. While on a call, press the Conference  
context-sensitive soft key to place the  
party on hold. You hear a dial tone.  
Conf  
2. Dial the number of the person you want  
to add to the conference call. You can  
talk privately to the person you are  
adding at this time.  
3. Press the Conference context-sensitive  
soft key a second time to conference all  
parties together.  
Conf  
If the person you attempt to add to the conference is unavailable:  
1. Press the Goodbye key.  
(Goodbye)  
2. Press the line (DN) key to return to your  
original call.  
7 2  
   
Ta lk in g w ith m o re th a n o n e p e rso n  
Usin g Gro u p Ca ll  
Use the Group Call feature to automatically call members of a predefined  
group, one at a time, until all members answer.  
To call group members:  
1. Lift the handset.  
2. Enter the Group Call FFC.  
— The feature automatically calls all  
group members.  
— The telephone numbers of the group  
members appear on the display as  
they answer.  
Note 1: After everyone in the group has  
answered, only the person who made  
the group call can put the call on hold.  
Note 2: When a person in your group is  
on a conference call or another group  
call, they are not connected to your  
group call.  
7 3  
   
Ta lk in g w ith m o re th a n o n e p e rso n  
To answer a group call:  
1. Lift the handset. Note the following about  
notification tones:  
— If you are on a call and receive three  
10-second tones, this is the  
notification of a group call on your  
current extension.  
— If you are on a call on another line  
when a group call is made, you  
receive a long tone through the  
handset or speaker.  
— If you are already on a conference  
call or another group call, you do not  
receive notification of a group call.  
To end a group call:  
Press the Goodbye key.  
Note: When the person who made the  
group call disconnects, the call  
(Goodbye)  
terminates for all members of the group.  
However, the members of the group call  
can disconnect from the call and not  
affect other members on the call.  
7 4  
W o rk in g w ith o u t in te rru p tio n  
Wo rk in g w ith o u t in te rru p tio n  
This section describes the Activating Make Set Busy feature, which  
provides uninterrupted work time.  
Note: Uninterrupted work time can also be obtained by forwarding  
your calls to another telephone number (see Using Call Forward on  
page 65) or directing your calls to your voice mailbox.  
Activa tin g Ma k e Se t Bu sy  
Use the Make Set Busy feature to make your telephone appear busy to all  
callers.  
To activate Make Set Busy:  
Lift the handset and enter the Make Set  
Busy Activate FFC.  
To deactivate Make Set Busy:  
Lift the handset and enter the Make Set  
Busy Deactivate FFC.  
7 5  
     
Ad d itio n a l ca ll fe a tu re s  
Ad d itio n a l ca ll fe a tu re s  
Contact your system administrator to determine if the following call  
features are available on your telephone.  
•
•
•
•
•
•
•
“Using Call Page Connect to make an announcement” on page 76  
“Charging a call or charging a forced call” on page 77  
“Using Enhanced Override” on page 80  
“Using Forced Camp-on” on page 81  
“Overriding a busy signal” on page 83  
“Using Privacy Release” on page 83  
“Using Radio Page” on page 84  
Usin g Ca ll Pa g e Co n n e ct to m a k e a n  
a n n o u n ce m e n t  
Use the Call Page Connect feature to make an announcement over a  
paging system.  
Note: A Page key on an attendant console overrides and disconnects  
the telephones. The telephones must reaccess the page trunk.  
To connect to Call Page:  
1. Lift the handset.  
2. Dial the Page Trunk Access Code to  
complete the connection to the page  
system.  
3. Make your announcement.  
7 6  
         
Ad d itio n a l ca ll fe a tu re s  
4. Press the Goodbye key.  
(Goodbye)  
Ch a rg in g a ca ll o r ch a rg in g a fo rce d ca ll  
Use the Call Charge feature to charge a call to a specific account.  
The Forced Charge feature charges long-distance calls from a telephone  
restricted to local calls.  
To charge a local or long-distance call to an account before you dial:  
1. Lift the handset.  
2. Choose one of the following:  
Charge  
— Press the Charge context-sensitive  
soft key.  
— Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. When the dial tone sounds, dial the  
number.  
7 7  
   
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To charge a call in progress:  
1. Choose one of the following:  
Trans  
Conf  
or  
— Press the Transfer context-sensitive  
soft key.  
— Press the Conference context-  
sensitive soft key.  
2. Choose one of the following:  
Charge  
— Press the Charge context-sensitive  
soft key.  
or  
— Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. Press the line (DN) key to return to the  
call.  
To charge a call to an account when you transfer a call:  
1. Press the Transfer context-sensitive soft  
key. The call is on hold.  
Trans  
7 8  
Ad d itio n a l ca ll fe a tu re s  
2. Choose one of the following:  
Charge  
— Press the Charge context-sensitive  
soft key.  
or  
— Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. After the dial tone, dial the number to  
which you are transferring the call.  
5. Press the Transfer context-sensitive soft  
Trans  
key when you hear the telephone ring.  
Note: You can talk privately to the  
person at the transfer number before you  
press the Transfer context-sensitive soft  
key.  
To charge a call to an account when you add someone to a  
conference call:  
1. Press the Conference context-sensitive  
Conf  
soft key. The call is placed on hold.  
7 9  
Ad d itio n a l ca ll fe a tu re s  
2. Choose one of the following:  
Charge  
— Press the Charge context-sensitive  
soft key.  
or  
— Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. Dial the number of the person you want  
to add to the conference.  
5. Press the Conference context-sensitive  
Conf  
soft key.  
Usin g En h a n ce d O ve rrid e  
Use the Enhanced Override feature to override an active call after you  
attempt a Forced Camp-on. Use Enhanced Override to make a call or a  
consultation call, such as placing a call on hold and calling another party.  
To use Enhanced Override:  
You receive a busy signal after dialing a  
telephone number.  
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1. Enter the Override FFC to initiate a  
Forced Camp-on.  
— If either person on the call  
disconnects at this time, you receive  
an overflow (fast busy or engaged)  
signal.  
2. Enter the Override FFC again.  
EnhOvr  
— The other two people on the call  
receive an override tone and a  
conference call is established  
between the three of you. If anyone  
disconnects, the other two people  
remain connected.  
or  
3. To terminate the call, press the  
Goodbye key.  
(Goodbye)  
Usin g Fo rce d Ca m p -o n  
Use the Forced Camp-on feature to automatically ring another telephone  
(internal or external) immediately after that telephone disconnects from its  
current call.  
To use Forced Camp-on:  
You receive a busy signal after dialing a  
telephone number.  
8 1  
   
Ad d itio n a l ca ll fe a tu re s  
1. Enter the Override FFC, to initiate a  
Forced Camp-on.  
Note: The person you called receives a  
tone, and you receive a ring signal or a  
busy signal, depending on the options  
chosen. You are now camped-on to the  
number you dialed.  
2. Return the handset to the cradle.  
— When the person you called finishes  
their call, your telephone  
automatically dials the number and  
both telephones ring.  
Answering a call camped-on to your extension:  
When your telephone rings, lift the  
handset.  
Note: You can program your telephone  
for either Camp-on or Call Waiting, but  
not both.  
8 2  
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O ve rrid in g a b u sy sig n a l  
Use the Override feature to override a busy signal and interrupt another  
call.  
To override a busy signal:  
You receive a busy signal after dialing a  
telephone number.  
1. Enter the Override FFC.  
— The people in the targeted call  
receive a tone for approximately 1  
second. After Override joins you to  
their call, a short tone repeats every  
16 seconds.  
2. To terminate the call, press the  
Goodbye key.  
(Goodbye)  
Usin g Priva cy Re le a se  
Use the Privacy Release feature to enable one or more people who share  
your DN to join a call.  
8 3  
       
Ad d itio n a l ca ll fe a tu re s  
To use Privacy Release in an established state:  
Press the Privacy Release context-sensitive  
PrvRls  
soft key during a call.  
— People can join the call by pressing  
the shared number (DN) key on their  
telephone (Multiple Appearance DN  
feature).  
Usin g Ra d io Pa g e  
Use the Radio Page feature to page a person and stay on the line until  
they answer. The paged person answers the call after entering a special  
Page Meet-me code from any telephone.  
To use Automatic Preselection (Meet-me page):  
1. Lift the handset.  
2. Dial the Radio Paging Access FFC.  
— The paging tone sounds (two beeps  
followed by a dial tone).  
3. Dial the number of the party you want to  
page.  
— After dialing, the ringback tone  
sounds.  
Note: The paged person can use any  
telephone to enter a Radio Paging  
Answer FFC, plus their own DN number.  
8 4  
     
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4. If your call goes unanswered for a preset  
time period and a 15-second high-  
pitched tone sounds followed by silence,  
press the Goodbye key or replace the  
handset.  
(Goodbye)  
or  
To use Automatic Post-selection:  
The called party is either busy on the telephone or away from their desk.  
To page the called party, you do not need to redial the number of the  
called party.  
1. Press the Radio Page context-sensitive  
RadPag  
soft key.  
— A special dial tone sounds.  
2. Dial the Radio Paging Access FFC.  
— The ringback tone sounds.  
Note: The paged person can use any  
telephone to enter a Radio Paging  
Answer FFC, plus their own DN number.  
3. If your call goes unanswered for a preset  
time period and a 15-second high-  
pitched tone sounds, followed by  
silence, press the Goodbye key or  
replace the handset.  
(Goodbye)  
or  
8 5  
Ad d itio n a l ca ll fe a tu re s  
To answer a Radio Page:  
If you carry a Radio Pager, a page indicates that someone dialed your  
DN. If the Radio Page system is configured to function in Meet-me mode,  
you can answer the page call from any telephone.  
1. Lift the handset.  
2. Dial the Radio Paging Answer FFC.  
— The paging tone sounds.  
3. Dial your own DN to connect to the  
paging caller. If the caller has  
disconnected, a steady high-pitched  
(number unavailable) tone sounds.  
8 6  
Ad d itio n a l p h o n e fe a tu re s  
Ad d itio n a l p h o n e fe a tu re s  
The following features are described in this section:  
•
•
•
“Secure Communication” on page 87  
“Using Virtual Office” on page 87  
“Using Media Gateway 1000B” on page 98  
Se cu re Co m m u n ica tio n  
Your Avaya 1110 IP Deskphone supports secure communication with  
other Avaya IP Deskphones by encrypting your calls using a Pre-Shared  
Key (PSK). If the PSK feature is enabled on both Avaya IP Deskphones,  
a PSK security icon (: ) is displayed on the LCD screen when a secure  
communication link is established. Consult your system administrator to  
find out if this feature is enabled on your IP Deskphone.  
Usin g Virtu a l O ffice  
The Virtual Office feature provides a service you can use while you are  
away from your desk to transfer calls, and all your office telephone  
features, to a remote telephone. Virtual Office makes this possible by  
allowing you to use another IP Deskphone (the Remote phone) to log in  
to your own home or office IP Deskphone (the Office phone). After you  
log in, you can access the DNs, key layout, and voicemail features that  
are configured on your own home or office IP Deskphone.  
To use Virtual Office, you need your DN and preconfigured Station  
Control Password (SCPW). You must activate Virtual Office on your  
Office phone before you can connect to it from a Remote phone. See  
“Logging in to Virtual Office” on page 89.  
Note: Consult your system administrator to verify if the Virtual Office  
feature is available for your use.  
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Ad d itio n a l p h o n e fe a tu re s  
You can use an IP Deskphone as a Remote phone to connect to your  
Avaya 1110 IP Deskphone even if it is a different IP Deskphone model.  
Table 7 shows the IP Deskphones on which you can use Virtual Office to  
connect to your Avaya 1110 IP Deskphone.  
Ta b le 7 : Virtu a l O ffice co n n e ctio n a va ila b ility  
IP Deskphone model  
Possible to log in to the 1110?  
Avaya 1110 IP Deskphone  
Yes  
Avaya 1120E IP  
Deskphone  
Yes, with restrictions  
Avaya 1140E IP  
Deskphone  
Yes, with restrictions  
No  
Avaya 1150E IP  
Deskphone  
Avaya 1165E IP  
Deskphone  
Yes, with extra key restrictions  
Avaya 1210 IP Deskphone  
Avaya 1220 IP Deskphone  
Avaya 1230 IP Deskphone  
IP Phone 2001  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes  
IP Phone 2002  
Yes, with restrictions  
Yes, with restrictions  
Yes, with restrictions  
Yes, with restrictions  
IP Phone 2004  
Avaya 2007 IP Deskphone  
Avaya 2033 IP Conference  
Phone  
Avaya 2050 IP Softphone  
Yes, with restrictions  
Note 1: When logged into an Avaya 1110 IP Deskphone from  
another IP Deskphone using Virtual Office, your IP Deskphone is  
limited to the features available on the Avaya 1110 IP Deskphone.  
Note 2: A Virtual Office login to an Avaya 1110 IP Deskphone from  
another IP Deskphone is blocked in certain situations. Consult your  
system administrator.  
8 8  
Ad d itio n a l p h o n e fe a tu re s  
Lo g g in g in to Virtu a l O ffice  
If the IP Deskphone is configured for Virtual Office, the Virtual soft key is  
displayed, as shown in Figures 7.  
Fig u re 7 : Virtu a l So ft k e y — sm a ll p h o n e  
8 9  
     
Ad d itio n a l p h o n e fe a tu re s  
To activate Virtual Office from this IP Deskphone on your Office IP  
1. Press the Virtual Soft key.  
2. At the prompt, enter your user ID.  
3. Press the Enter key.  
4. At the prompt, enter the home Station  
Control Password (SCPW).  
A successful login transfers all the  
features, time, date, and tones to your  
Remote telephone from your Office  
telephone.  
Note 1: If the user ID is not found locally,  
the message “Locating Remote Server”  
is displayed.  
Note 2: After three failed login attempts,  
wait 1 hour before attempting to log in  
again, or contact your system  
administrator to reset your password.  
Note 3: Your Virtual Office session  
expires after a fixed period of time,  
(determined by your system  
administrator).  
Deskphone:  
Usin g Virtu a l O ffice o n y o u r Re m o te te le p h o n e  
Because the display characteristics, including size, vary from one IP  
Deskphone model to the next, your Office Avaya 1110 IP Deskphone  
9 0  
   
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display is different on each Remote phone. Figures 8 to 10 show LCD  
displays of various IP Deskphones when they are logged on to an  
Avaya 1110 IP Deskphone using Virtual Office.  
Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote  
phone to an Avaya 1110 IP Deskphone Office phone.  
Fig u re 8 : Ava y a 1 1 2 0 E IP De sk p h o n e lo g g e d in to a n  
Ava y a 1 1 1 0 IP De sk p h o n e  
9 1  
 
Ad d itio n a l p h o n e fe a tu re s  
Figure 9 shows an Avaya 1140E IP Deskphone logged in as a Remote  
phone to an Avaya 1110 IP Deskphone Office phone.  
Fig u re 9 : Lo g g e d in to a n Ava y a 1 1 1 0 IP De sk p h o n e u sin g a n  
Ava y a 1 1 4 0 E IP De sk p h o n e  
9 2  
 
Ad d itio n a l p h o n e fe a tu re s  
Figure 10 shows an Avaya 2050 IP Softphone logged in as a Remote  
phone to an Avaya 1110 IP Deskphone Office phone.  
Fig u re 1 0 : Lo g g e d in to a n Ava y a 1 1 1 0 IP De sk p h o n e u sin g  
a n Ava y a 2 0 5 0 IP So ftp h o n e  
Note 1: On the displays of the IP Phone 2002, IP Phone 2004,  
Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and  
Avaya 2050 IP Softphone, the feature keys remain empty (except for  
the appearance of your DN), because your Avaya 1110 IP  
Deskphone does not support feature keys.  
Note 2: A User information line appears on all displays listing the  
number of your office telephone.  
Usin g Virtu a l O ffice o n y o u r O ffice te le p h o n e  
Figure 11 shows the Avaya 1110 IP Deskphone display when the phone  
is logged out due to remote access.  
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Fig u re 1 1 : O ffice p h o n e d isp la y s th e m e ssa g e Lo g g e d O u t  
When activated for Virtual Office by a Remote telephone, your Office  
telephone is logged out and no longer operational. If this is the case when  
you return to your office, you can disconnect the remote login and regain  
control of your Office phone. If you do not disconnect the remote login,  
your Virtual Office session expires after a fixed period of time, determined  
by your system administrator.  
9 4  
 
Ad d itio n a l p h o n e fe a tu re s  
To regain operation of a telephone being used for Virtual Office:  
Choose one of the following:  
— To completely disconnect your  
Office telephone from the Remote  
telephone:  
Home  
a. Press the Home context-sensitive  
soft key.  
or  
b. Enter your User ID and password  
(this logs the Office telephone back  
on to your office network).  
— Press the Virtual context-sensitive  
Vrtual  
soft key to log in to another IP  
Deskphone, and your telephone  
becomes a Remote telephone.  
Lo g g in g o u t o f Virtu a l O ffice  
To log out of Virtual Office, press the Virtual soft key.  
Au to m a tic lo g o u t fro m Virtu a l O ffice  
Your remote Virtual Office IP Deskphone may be configured to  
automatically log out of Virtual Office after a predetermined period of  
inactivity. When automatic logout is about to occur, the following message  
is displayed on the IP Deskphone: "Logout phone now?"  
Press Yes to allow the IP Deskphone to log out of Virtual Office or press  
No to remain logged in to Virtual Office and reset the IDLE timer. If no key  
is pressed, the IP Deskphone logs out of Virtual Office.  
Em e rg e n cy ca lls o n y o u r Re m o te IP De sk p h o n e  
If you make an emergency call while logged in to Virtual Office on a  
Remote IP Deskphone, the call is placed to the local emergency service,  
not to your home office emergency service.  
Note: Some IP Deskphones are configured as Virtual Office-only  
telephones and have no assigned DN. However, these IP  
9 5  
       
Ad d itio n a l p h o n e fe a tu re s  
Deskphones can still be used to make emergency calls. “Emergency  
Calls only“ is displayed on the IP Deskphone display when not logged  
in to Virtual Office. When the phone goes off-hook, dial tone is  
available for emergency calls only. All other calls are restricted.  
Tro u b le sh o o tin g Virtu a l O ffice  
Virtual Office can display error messages on-screen. Table 8 lists error  
messages and describes actions to correct the causes.  
Ta b le 8 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 1 o f 3 )  
Displayed Message  
Probable Cause  
Actions  
Busy, try again  
Remote IP  
Deskphone is active  
(not idle).  
Wait for remote IP  
Deskphone to  
become idle and try  
again.  
ACD is logged in.  
Log out ACD IP  
Deskphone before  
Virtual Office from  
another IP  
Deskphone.  
Make Set Busy is  
inactive on ACD IP  
Deskphone.  
Configure Make Set  
Busy active on ACD  
IP Deskphone.  
Invalid ID (1)  
Invalid ID (2)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID is not in  
Gatekeeper  
database.  
Notify system  
administrator.  
Incorrect User ID  
entered.  
Enter correct User ID.  
9 6  
   
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Ta b le 8 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 2 o f 3 )  
Displayed Message  
Probable Cause  
Actions  
Invalid ID (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID in  
Notify system  
Gatekeeperdatabase administrator.  
points to originating  
Call Server.  
Locked from Login  
Three failed attempts Wait one hour for the  
to enter the correct  
Station Control  
Password.  
lock to clear  
automatically, or  
notify system  
administrator to clear  
lock.  
Permission Denied  
(1)  
Remote telephone  
has no Station  
Notify system  
administrator.  
Control Password.  
Permission Denied  
(3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote telephone  
has no Station  
Notify system  
administrator.  
Control Password.  
Permission Denied  
(4)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Attempt to log in to a  
remote IP Phone  
2004 or Avaya 2050  
Go to an IP Phone  
2004 or Avaya 2050  
IP Softphone and try  
IP Softphone from an again, or consult your  
Avaya 1110 IP  
local system  
Deskphone (some  
restrictions apply).  
administrator.  
9 7  
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Ta b le 8 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 3 o f 3 )  
Displayed Message  
Probable Cause  
Actions  
Permission Denied  
(6)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect Station  
Control Password  
entered.  
Select Retry, and try  
again with the correct  
Station Control  
Password.  
Server Unreachable  
(1)  
Network problem.  
Network problem.  
Notify system  
administrator if the  
problem persists.  
Server Unreachable  
(2)  
Notify system  
administrator if the  
problem persists.  
VOUD configured on  
TN  
Remote IP  
Notify system  
administrator.  
Deskphone does not  
have VOUA Class of  
Service.  
Usin g Me d ia Ga te w a y 1 0 0 0 B  
The Media Gateway 1000B (MG 1000B) provides a means of extending  
CS 1000 Release 4.5 features to one or more remotely located branch  
offices using the Branch Office feature. A branch office is a remote  
location in the network where IP Deskphones, PSTN access, and TDM  
telephones are located. Contact your system administrator to see if these  
functions are available for your use.  
The Media Gateway 1000B (MG 1000B) telephone can operate in Normal  
or Local Mode.  
Normal Mode  
The telephone registers with the Main Office and receives telephone  
services from the Main Office. At any time during Normal Mode, you can  
check Local Mode functionality (make and receive calls) by enabling  
Local Mode and returning to Normal Mode. After testing, you can return to  
9 8  
     
Ad d itio n a l p h o n e fe a tu re s  
Normal Mode (see “Using Resume Normal Mode” on page 100) or by  
waiting for 10 minutes.  
Local Mode  
If the WAN connection fails, the IP Deskphone loses communication with  
the Main Office Telephone Preference Service (TPS). It then registers  
with the MG 1000B and receives telephone services from the MG 1000B.  
When in Local Mode, the telephone displays the message LOCAL  
MODE.  
This section provides more information on the following topics:  
•
•
•
Using Test Local Mode  
Using Resume Normal Mode  
Troubleshooting MG 1000B  
Usin g Te st Lo ca l Mo d e  
Use Test Local Mode to check Local Mode functionality (make and  
receive telephone calls). Test Local Mode is useful when provisioning has  
changed for an IP Deskphone on an MG 1000B Controller.  
1. Press the Services key.  
(Services)  
2. Press the Up/Down navigation keys to  
scroll up or down, and then highlight  
Test Local Mode.  
3. Press the Enter key (the telephone  
resets and registers back to the Main  
Office).  
9 9  
     
Ad d itio n a l p h o n e fe a tu re s  
Usin g Re su m e N o rm a l Mo d e  
Use the Resume Normal Mode command to return to Normal Mode after  
testing survival functionality.  
Note: If you do not use the Resume Normal Mode command after  
testing, the telephone automatically returns to Normal Mode in 10  
minutes.  
1. Press the Services key.  
(Services)  
2. Press the Up/Down navigation key to  
scroll and highlight Resume Normal  
Mode.  
3. Press the Enter key (the telephone  
registers back to the main office).  
Tro u b le sh o o tin g MG 1 0 0 0 B  
The MG 1000B can display error messages on-screen. Table 9 lists error  
messages and describes actions to correct the causes.  
Ta b le 9 : Tro u b le sh o o tin g MG 1 0 0 0 B (Pa rt 1 o f 2 )  
Display Message  
Probable Cause  
Actions  
Local Mode  
Test Local Mode.  
Press the Services  
key, and then select  
Resume Normal  
Mode.  
Network problem.  
Contact system  
administrator if  
problem persists.  
1 0 0  
       
Ad d itio n a l p h o n e fe a tu re s  
Ta b le 9 : Tro u b le sh o o tin g MG 1 0 0 0 B (Pa rt 2 o f 2 )  
Display Message  
Probable Cause  
Actions  
Local Mode  
Invalid ID (1)  
Gatekeeper unable to Notify system  
find end point from  
Branch User ID.  
administrator.  
Local Mode  
Invalid ID (2)  
Branch User ID not  
found in any  
equipped TN.  
Notify system  
administrator.  
1 0 1  
Usin g Ho sp ita lity fe a tu re s  
Usin g Ho sp ita lity fe a tu re s  
Hospitality features are intended for hotel operations. The following  
features are discussed in this section:  
•
“Configuring Automatic Wake-Up” on page 102  
Co n fig u rin g Au to m a tic Wa k e -Up  
Use the Automatic Wake-Up feature to receive a timed reminder call.  
From your telephone, you can program the system to automatically place  
a call to you at a predetermined time. When you answer the call, recorded  
music plays for up to 30 seconds, followed by a prerecorded  
announcement or the attendant.  
To enter the time for an Automatic Wake-Up call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Request  
FFC.  
3. Dial the Automatic Wake-Up time in a  
24-hour time format (hhmm).  
— A tone sounds to confirm your  
entered time.  
Note: In a 24-hour time format,  
7:30 a.m. is entered as 0730;  
9:45 p.m. is entered as 2145.  
4. Press the Goodbye key.  
(Goodbye)  
1 0 2  
       
Usin g Ho sp ita lity fe a tu re s  
To cancel an Automatic Wake-Up call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Quit FFC.  
3. Press the Goodbye key.  
(Goodbye)  
To verify the time for the Automatic Wake-Up call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Verify  
FFC.  
3. Dial the Automatic Wake-Up time in a  
24-hour time format (hhmm). If your  
query matches the preset time, a  
confirmation tone sounds.  
Note: In a 24-hour time format,  
7:30 a.m. is entered as 0730;  
9:45 p.m. is 2145.  
4. Press the Goodbye key.  
(Goodbye)  
1 0 3  
Sta tio n Co n tro l Pa ssw o rd  
Sta tio n Co n tro l Pa ssw o rd  
Some features on your Avaya 1110 IP Deskphone are supported by a  
Station Control Password (SCPW). The SCPW supports the following  
telephone features:  
•
Electronic Lock  
— to prevent others from making calls from your telephone  
Remote Call Forward  
•
•
•
Virtual Office login  
Branch Office login  
Your system administrator defines your initial SCPW. Contact your  
system administrator for detailed information.  
Changing your Station Control Password:  
1. Press the Services key.  
(Services)  
2. Press the Up/Down navigation keys to  
scroll up or down, and then highlight  
Password Admin.  
3. Press the Enter key.  
4. Use the dialpad to enter your password  
at the prompt.  
1 0 4  
   
Sta tio n Co n tro l Pa ssw o rd  
5. Press the Up/Down navigation keys to  
scroll up or down, and then highlight  
New Password.  
6. Press the Enter key.  
7. Use the dialpad to enter the new  
password.  
8. Press the Enter key to accept the new  
password.  
Note: If you are locked out of your  
Avaya 1110 IP Deskphone, or if you  
forget your SCPW, contact your system  
administrator.  
1 0 5  
Acce ssin g Ex te rn a l Se rve r Ap p lica tio n s  
Acce ssin g Ex te rn a l Se rve r  
Ap p lica tio n s  
Use External Server Applications to access a variety of applications  
directly from your Avaya 1110 IP Deskphone.  
To find out what features and services are available, contact your system  
administrator. Depending on what is available on your system, your  
phone can provide information; for example, local news and weather,  
stock market information, or traffic reports.  
For more information about the External Server Applications, consult the  
Avaya IP Deskphone External Server Applications User Guide.  
1 0 6  
   
Fle x ib le Fe a tu re Co d e s (FFC)  
Fle x ib le Fe a tu re Co d e s (FFC)  
Use Table 10 to keep track of the FFCs that the system administrator  
assigns to your Avaya 1110 IP Deskphone:  
Ta b le 1 0 : Fle x ib le Fe a tu re Co d e s (Pa rt 1 o f 2 )  
FFC Feature  
Automatic Wake-Up  
FFC Feature  
Make Set Busy Activate  
Activate  
Automatic Wake-Up  
Deactivate  
Make Set Busy Deactivate  
Malicious Call Trace  
Override  
Automatic Wake-Up  
Verify  
Call Detail Recording  
Charge Account  
Call Forward All Calls  
Activate  
Pickup Ringing Number  
Pickup Directory Number  
Call Forward All Calls  
Deactivate  
Call Park  
Pickup Group  
Electronic Lock  
Activate  
Radio Paging Access  
Electronic Lock  
Deactivate  
Radio Paging Answer  
Group Call  
Remote Call Forward Activate  
Internal Call Forward  
Activate  
Remote Call Forward  
Deactivate  
Internal Call Forward  
Deactivate  
RingAgain Activate  
1 0 7  
     
Fle x ib le Fe a tu re Co d e s (FFC)  
Ta b le 1 0 : Fle x ib le Fe a tu re Co d e s (Pa rt 2 o f 2 )  
FFC Feature  
RingAgain Deactivate  
FFC Feature  
Virtual Office Terminal Log Off  
Virtual Office Terminal Log On  
Station Control  
Password Change  
1 0 8  
Q u ick Re fe re n ce  
Q u ick Re fe re n ce  
Fe a tu re o p e ra tio n  
Call Forward  
Fwd  
Fwd  
Activate  
Fwd  
Fwd  
Deactivate  
Reinstate  
Fwd  
Pickup  
Call PickUp  
Conference  
Conf  
Conf  
Hold  
Place a call on hold  
(Hold)  
(Line)  
Return to a held call  
Last Number Redial  
Message  
(Line)  
(Msg/Inbox)  
Ring Again  
Activate  
RngAgn  
RngAgn  
Trans  
RngAgn  
When notified  
Deactivate  
Trans  
Transfer  
1 0 9  
   
Q u ick Re fe re n ce  
Adjust volume  
or  
(Volume +)  
(Volume -)  
Le g e n d  
Action  
Icon  
(
)
Indicates the key cap text label. For example, (Message).  
Lift the handset.  
Replace the handset.  
Press the goodbye key.  
(Goodbye)  
Fwd  
Dial a number.  
Press the line key.  
An icon flashes when a feature is being programmed.  
An icon lights steadily when a feature is active.  
Press the Services key once for server-based features, or press  
the Services key twice for local phone features.  
Press the Message/Inbox key.  
Press the Up/Down Navigation keys  
(
)
Press the Enter key  
Press the Expand key  
Se rvice s a n d Te le p h o n e O p tio n s m e n u s  
Services menu  
(Services)  
Note: The Services menu contains the Telephone Options, Password  
Admin, Virtual Office, and MG 1000B menus. These options are not available  
on all Avaya 1110 IP Deskphones. Consult your system administrator.  
Telephone Options menu  
The following are the most commonly used options:  
Volume adjustment  
Choose one of:  
. Ringer  
. Handset Listen  
. Listen-only  
speaker  
. Buzzer  
Contrast adjustment  
1 1 0  
   
Q u ick Re fe re n ce  
Language  
Note: This language setting controls the language used by features on  
your phone only. To set the language used elsewhere on your phone,  
press Services twice, select 1. Preferences, and select 2. Language.  
Date/Time format  
Local DialPad Tone  
Ring type  
Play  
Call Timer  
On  
Off  
1 1 1  
Q u ick Re fe re n ce  
1 1 2  
Re g u la to ry a n d sa fe ty in fo rm a tio n  
Re g u la to ry a n d sa fe ty  
in fo rm a tio n  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may  
cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is encouraged to  
try to correct the interference by one or more of the following measures:  
•
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which  
the receiver is connected.  
•
Consult the dealer or an experienced radio/ TV technician for help.  
Note: The user should not make changes or modifications not expressly  
approved by Avaya. Any such changes could void the user’s authority to  
operate the equipment.  
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil  
numérique de la classe B est conforme à la norme NMB-003 du Canada.  
Warnings:  
•
This is a Class B product. In a domestic environment this product can cause  
radio interference in which case the user must take adequate measures.  
•
Operation is subject to the following two conditions: (1) this device may not  
cause interference, and (2) this device must accept any interference,  
including interference that may cause undesired operation of the device.  
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス  
B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この  
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと  
があります。  
取扱説明書に従って正しい取り扱いをして下さい。  
1 1 3  
   
Re g u la to ry a n d sa fe ty in fo rm a tio n  
Table 11 lists EMC compliance for various jurisdictions.  
Ta b le 1 1 : EMC Co m p lia n ce  
Jurisdiction Standard  
Description  
United States FCC CFR 47  
Part 15  
Class B Emissions: FCC Rules for Radio  
Frequency Devices  
Canada  
ICES-003  
Class B Emissions: Interference-Causing  
Equipment Standard: Digital Apparatus  
Australia/New AS/NZS 3548  
Class B Emissions: Information technology  
equipment - Radio disturbance  
Zealand  
CISPR 22  
EN 55022  
European  
Class B Emissions: Information technology  
equipment - Radio disturbance  
Community  
EN 55024  
Information technology equipment - Immunity  
characteristics  
Limits and methods of measurement  
EN 61000-3-2  
EN 61000-3-3  
Limits for harmonic current emissions  
(equipment input current <= 16 A per phase)  
Limitation of voltage fluctuations and flicker in  
low-voltage supply systems for equipment with  
rated current <= 16 A  
VCCI  
Regulations for voluntary control measures.  
Japan  
Ta b le 1 2 : Sa fe ty  
Jurisdiction  
Standard  
Description  
United States UL 60950-1  
Safety of Information Technology  
Equipment  
Canada  
CSA 60950-1-03 Safety of Information Technology  
Equipment  
European  
Community  
EN 60950-1  
ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information Technology  
Equipment  
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:  
General requirements  
1 1 4  
 
Re g u la to ry a n d sa fe ty in fo rm a tio n  
O th e r  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
This equipment complies with the CE Marking requirements.  
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for  
Customer Equipment  
EU Countries: This device complies with the essential requirements and other  
relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be  
obtained from http://www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking  
Ridge, NJ 07920 USA..  
De n An re g u la to ry n o tice fo r Ja p a n  
1 1 5  
   
Re g u la to ry a n d sa fe ty in fo rm a tio n  
1 1 6  
Th ird p a rty te rm s  
Th ird p a rty te rm s  
Th ird Pa rty Te rm s fo r UN IStim sw re le a se s  
4 .1 th ru 5 .0 (Ja n 2 0 1 0 - N o v 2 0 1 0 )  
Certain portions of the product ("Open Source Components") are licensed  
under open source license agreements that require Avaya to make the  
source code for such Open Source Components available in source code  
format to its licensees, or that require Avaya to disclose the license terms  
for such Open Source Components. For a period of three years from your  
date of purchase of a product containing any of the software listed below  
from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we  
will provide upon request a complete machine readable copy of the  
source code for such Open Source Component on a medium customarily  
used for software interchange for a charge no more than our cost of  
physically performing source distribution. To get access to the source  
code, you may contact Avaya at (408) 577-7666.  
The Open Source Components are provided "AS IS". ANY EXPRESS OR  
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL  
THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE  
OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,  
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,  
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF  
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING  
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE  
USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGE.  
The following component is licensed under Public Domain:  
DateTime  
*
*
PUBLIC DOMAIN NOTICE  
National Center for Biotechnology Information  
1 1 7  
   
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*
* This software/database is a "United States Government Work" under  
the terms of the United States Copyright Act. It was written as part of the  
author's official duties as a United States Government employee and thus  
cannot be copyrighted. This software/database is freely available to the  
public for use. The National Library of Medicine and the U.S. Government  
have not placed any restriction on its use or reproduction.  
*
* Although all reasonable efforts have been taken to ensure the  
accuracy and reliability of the software and data, the NLM and the U.S.  
Government do not and cannot warrant the performance or results that  
may be obtained by using this software or data. The NLM and the U.S.  
Government disclaim all warranties, express or implied, including  
warranties of performance, merchantability or fitness for any particular  
purpose.  
*
* Please cite the author in any work or product based on this material.  
*
* =====================================================  
*
* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov  
END OF TERMS AND CONDITIONS  
GN U  
The following component is licensed under the GNU General Public V2  
license:  
libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software  
Foundation, Inc.  
GNU General Public V2 License  
GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C)  
1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,  
Boston, MA 02111-1307, USA Everyone is permitted to copy and  
distribute verbatim copies of this license document, but changing it is not  
allowed. Preamble The licenses for most software are designed to take  
1 1 8  
 
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away your freedom to share and change it. By contrast, the GNU General  
Public License is intended to guarantee your freedom to share and  
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This General Public License applies to most of the Free Software  
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TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND  
MODIFICATION 0. This License applies to any program or other work  
which contains a notice placed by the copyright holder saying it may be  
distributed under the terms of this General Public License. The  
\"Program\", below, refers to any such program or work, and a \"work  
based on the Program\" means either the Program or any derivative work  
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another language. (Hereinafter, translation is included without limitation in  
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License; they are outside its scope. The act of running the Program is not  
restricted, and the output from the Program is covered only if its contents  
constitute a work based on the Program (independent of having been  
made by running the Program). Whether that is true depends on what the  
Program does. 1. You may copy and distribute verbatim copies of the  
Program\'s source code as you receive it, in any medium, provided that  
you conspicuously and appropriately publish on each copy an appropriate  
copyright notice and disclaimer of warranty; keep intact all the notices that  
refer to this License and to the absence of any warranty; and give any  
other recipients of the Program a copy of this License along with the  
Program. You may charge a fee for the physical act of transferring a copy,  
and you may at your option offer warranty protection in exchange for a  
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of it, thus forming a work based on the Program, and copy and distribute  
such modifications or work under the terms of Section 1 above, provided  
that you also meet all of these conditions: * a) You must cause the  
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when started running for such interactive use in the most ordinary way, to  
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work as a whole. If identifiable sections of that work are not derived from  
the Program, and can be reasonably considered independent and  
separate works in themselves, then this License, and its terms, do not  
apply to those sections when you distribute them as separate works. But  
when you distribute the same sections as part of a whole which is a work  
based on the Program, the distribution of the whole must be on the terms  
of this License, whose permissions for other licensees extend to the  
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Thus, it is not the intent of this section to claim rights or contest your rights  
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to work written entirely by you; rather, the intent is to exercise the right to  
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you also do one of the following: * a) Accompany it with the complete  
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or distribute the Program or its derivative works. These actions are  
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Free Software Foundation may publish revised and/or new versions of the  
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DAMAGES. END OF TERMS AND CONDITIONS How to Apply These  
Terms to Your New Programs If you develop a new program, and you  
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want it to be of the greatest possible use to the public, the best way to  
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the program. It is safest to attach them to the start of each source file to  
most effectively convey the exclusion of warranty; and each file should  
have at least the \"copyright\" line and a pointer to where the full notice is  
found. one line to give the program\'s name and an idea of what it does.  
Copyright (C) yyyy name of author This program is free software; you can  
redistribute it and/or modify it under the terms of the GNU General Public  
License as published by the Free Software Foundation; either version 2 of  
the License, or (at your option) any later version. This program is  
distributed in the hope that it will be useful, but WITHOUT ANY  
WARRANTY; without even the implied warranty of MERCHANTABILITY  
or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General  
Public License for more details. You should have received a copy of the  
GNU General Public License along with this program; if not, write to the  
Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA  
02111-1307, USA. Also add information on how to contact you by  
electronic and paper mail. If the program is interactive, make it output a  
short notice like this when it starts in an interactive mode: Gnomovision  
version 69, Copyright (C) year name of author Gnomovision comes with  
ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free  
software, and you are welcome to redistribute it under certain conditions;  
type `show c\' for details. The hypothetical commands `show w\' and  
`show c\' should show the appropriate parts of the General Public  
License. Of course, the commands you use may be called something  
other than `show w\' and `show c\'; they could even be mouse-clicks or  
menu items--whatever suits your program. You should also get your  
employer (if you work as a programmer) or your school, if any, to sign a  
\"copyright disclaimer\" for the program, if necessary. Here is a sample;  
alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in  
the program `Gnomovision\' (which makes passes at compilers) written  
by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President  
of Vice This General Public License does not permit incorporating your  
program into proprietary programs. If your program is a subroutine library,  
you may consider it more useful to permit linking proprietary applications  
with the library. If this is what you want to do, use the GNU Lesser  
General Public License instead of this License.  
END OF TERMS AND CONDITIONS  
1 2 4  
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O p e n SSL  
The following component is licensed under OpenSSL license:  
OpenSSL 0.9.7b  
OpenSSL License  
/* =====================================================  
* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.  
*
* Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions are met:  
*
* 1. Redistributions of source code must retain the above copyright  
notice, this list of conditions and the following disclaimer.  
*
* 2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in the  
documentation and/or other materials provided with the distribution.  
*
* 3. All advertising materials mentioning features or use of this software  
must display the following acknowledgment:  
*
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"  
*
* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be  
used to endorse or promote products derived from this software without  
prior written permission. For written permission, please contact  
openssl-core@openssl.org.  
*
* 5. Products derived from this software may not be called "OpenSSL"  
nor may "OpenSSL" appear in their names without prior written  
permission of the OpenSSL Project.  
*
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* 6. Redistributions of any form whatsoever must retain the following  
acknowledgment:  
*
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit (http://www.openssl.org/)"  
*
* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS  
IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,  
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE  
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT  
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,  
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL  
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR  
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND  
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT  
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN  
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
* =====================================================  
*
* This product includes cryptographic software written by Eric Young  
(eay@cryptsoft.com). This product includes software written by Tim  
Hudson (tjh@cryptsoft.com).  
*
*/  
Original SSLeay License  
-----------------------  
/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)  
* All rights reserved.  
*
* This package is an SSL implementation written by Eric Young  
(eay@cryptsoft.com).  
* The implementation was written so as to conform with Netscapes SSL.  
1 2 6  
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*
* This library is free for commercial and non-commercial use as long as  
the following conditions are aheared to. The following conditions apply to  
all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,  
code; not just the SSL code. The SSL documentation included with this  
distribution is covered by the same copyright terms except that the holder  
is Tim Hudson (tjh@cryptsoft.com).  
*
* Copyright remains Eric Young's, and as such any Copyright notices in  
the code are not to be removed.  
* If this package is used in a product, Eric Young should be given  
attribution as the author of the parts of the library used.  
* This can be in the form of a textual message at program startup or in  
documentation (online or textual) provided with the package.  
*
* Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions are met:  
* 1. Redistributions of source code must retain the copyright notice, this  
list of conditions and the following disclaimer.  
* 2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in the  
documentation and/or other materials provided with the distribution.  
* 3. All advertising materials mentioning features or use of this software  
must display the following acknowledgement:  
*
"This product includes cryptographic software written by Eric Young  
(eay@cryptsoft.com)"  
*
The word 'cryptographic' can be left out if the rouines from the library  
being used are not cryptographic related :-).  
* 4. If you include any Windows specific code (or a derivative thereof)  
from the apps directory (application code) you must include an  
acknowledgement:  
*
"This product includes software written by Tim Hudson  
(tjh@cryptsoft.com)"  
*
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* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY  
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT  
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY  
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN  
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE  
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,  
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED  
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS  
OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING  
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE  
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY  
OF SUCH DAMAGE.  
*
* The licence and distribution terms for any publically available version or  
derivative of this code cannot be changed. i.e. this code cannot simply be  
copied and put under another distribution licence [including the GNU  
Public Licence.]  
*/  
END OF TERMS AND CONDITIONS  
Zlib  
The following component is licensed under zlib license:  
Zlib 1.2.1  
Zlib License  
/* zlib.h -- interface of the 'zlib' general purpose compression library  
version 1.2.4, March 14th, 2010  
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler  
This software is provided 'as-is', without any express or implied warranty.  
In no event will the authors be held liable for any damages arising from  
the use of this software.  
Permission is granted to anyone to use this software for any purpose,  
including commercial applications, and to alter it and redistribute it freely,  
subject to the following restrictions:  
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1. The origin of this software must not be misrepresented; you must not  
claim that you wrote the original software. If you use this software in a  
product, an acknowledgment in the product documentation would be  
appreciated but is not required.  
2. Altered source versions must be plainly marked as such, and must not  
be misrepresented as being the original software.  
3. This notice may not be removed or altered from any source distribution.  
Jean-loup Gailly  
Mark Adler  
END OF TERMS AND CONDITIONS  
Cu rl  
The following component is licensed under curl license:  
Curl 7.15.1  
Curl License  
COPYRIGHT AND PERMISSION NOTICE  
Copyright (c) 1996 - 2010, Daniel Stenberg, <daniel@haxx.se>.  
All rights reserved.  
Permission to use, copy, modify, and distribute this software for any  
purpose with or without fee is hereby granted, provided that the above  
copyright notice and this permission notice appear in all copies.  
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF  
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED  
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A  
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD  
PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR  
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR  
OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT  
OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION  
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE  
SOFTWARE.  
Except as contained in this notice, the name of a copyright holder shall  
not be used in advertising or otherwise to promote the sale, use or other  
1 2 9  
 
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dealings in this Software without prior written authorization of the  
copyright holder.  
END OF TERMS AND CONDITIONS  
Lib p n g  
The following component is licensed under libpng license:  
Libpng 1.2.37 - June 4, 2009  
Libpng License  
This copy of the libpng notices is provided for your convenience. In case  
of any discrepancy between this copy and the notices in the file png.h that  
is included in the libpng distribution, the latter shall prevail.  
COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:  
If you modify libpng you may insert additional notices immediately  
following this sentence.  
libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,  
2008, are  
Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are  
distributed according to the same disclaimer and license as libpng-1.2.5  
with the following individual added to the list of Contributing Authors  
Cosmin Truta  
libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are  
Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed  
according to the same disclaimer and license as libpng-1.0.6 with the  
following individuals added to the list of Contributing Authors  
Simon-Pierre Cadieux  
Eric S. Raymond  
Gilles Vollant  
and with the following additions to the disclaimer:  
There is no warranty against interference with your enjoyment of the  
library or against infringement. There is no warranty that our efforts or the  
library will fulfill any of your particular purposes or needs. This library is  
provided with all faults, and the entire risk of satisfactory quality,  
performance, accuracy, and effort is with the user.  
1 3 0  
 
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libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are  
Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed  
according to the same disclaimer and license as libpng-0.96, with the  
following individuals added to the list of Contributing Authors:  
Tom Lane  
Glenn Randers-Pehrson  
Willem van Schaik  
libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright  
(c) 1996, 1997 Andreas Dilger  
Distributed according to the same disclaimer and license as libpng-0.88,  
with the following individuals added to the list of Contributing Authors:  
John Bowler  
Kevin Bracey  
Sam Bushell  
Magnus Holmgren  
Greg Roelofs  
Tom Tanner  
libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright  
(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.  
For the purposes of this copyright and license, "Contributing Authors" is  
defined as the following set of individuals:  
Andreas Dilger  
Dave Martindale  
Guy Eric Schalnat  
Paul Schmidt  
Tim Wegner  
The PNG Reference Library is supplied "AS IS". The Contributing  
Authors and Group 42, Inc. disclaim all warranties, expressed or implied,  
including, without limitation, the warranties of merchantability and of  
fitness for any purpose. The Contributing Authors and Group 42, Inc.  
assume no liability for direct, indirect, incidental, special, exemplary, or  
1 3 1  
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consequential damages, which may result from the use of the PNG  
Reference Library, even if advised of the possibility of such damage.  
Permission is hereby granted to use, copy, modify, and distribute this  
source code, or portions hereof, for any purpose, without fee, subject to  
the following restrictions:  
1. The origin of this source code must not be misrepresented.  
2. Altered versions must be plainly marked as such and must not be  
misrepresented as being the original source.  
3. This Copyright notice may not be removed or altered from any source  
or altered source distribution.  
The Contributing Authors and Group 42, Inc. specifically permit, without  
fee, and encourage the use of this source code as a component to  
supporting the PNG file format in commercial products. If you use this  
source code in a product, acknowledgment is not required but would be  
appreciated.  
A "png_get_copyright" function is available, for convenient use in "about"  
boxes and the like:  
printf("%s",png_get_copyright(NULL));  
Also, the PNG logo (in PNG format, of course) is supplied in the files  
"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).  
Libpng is OSI Certified Open Source Software. OSI Certified Open  
Source is a certification mark of the Open Source Initiative.  
Glenn Randers-Pehrson  
glennrp at users.sourceforge.net  
December 18, 2008  
END OF TERMS AND CONDITIONS  
Ke rn _ra n d o m  
The following component is licensed under kern_random license:  
Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.  
Kern-random License  
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.\" This code is derived from software contributed to Berkeley by Chris  
Torek. Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions are met:  
.\" 1. Redistributions of source code must retain the above copyright  
notice, this list of conditions and the following disclaimer.  
.\" 2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in the  
documentation and/or other materials provided with the distribution.  
.\" 3. All advertising materials mentioning features or use of this software  
must display the following acknowledgement:  
.\"This product includes software developed by the University of  
California, Berkeley and its contributors.  
.\" 4. Neither the name of the University nor the names of its contributors  
may be used to endorse or promote products derived from this software  
without specific prior written permission.  
.\"  
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND  
CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED  
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL  
THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,  
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,  
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF  
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING  
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE  
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY  
OF SUCH DAMAGE.  
.\"  
END OF TERMS AND CONDITIONS  
Co n ve rtUTF  
The following component is licensed under convert UTF license:  
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Convert UTF  
ConvertUTF License  
Copyright 2001-2004 Unicode, Inc.  
Disclaimer  
This source code is provided as is by Unicode, Inc. No claims are made  
as to fitness for any particular purpose. No warranties of any kind are  
expressed or implied. The recipient agrees to determine applicability of  
information provided. If this file has been purchased on magnetic or  
optical media from Unicode, Inc., the sole remedy for any claim will be  
exchange of defective media within 90 days of receipt.  
Limitations on Rights to Redistribute This Code  
Unicode, Inc. hereby grants the right to freely use the information  
supplied in this file in the creation of products supporting the Unicode  
Standard, and to make copies of this file in any form for internal or  
external distribution as long as this notice remains attached.  
END OF TERMS AND CONDITIONS  
W ch a r fu n ctio n s  
The following component is licensed under wchar functions license:  
Wchar functions  
Wchar functions License  
.\" Copyright (c) 1990, 1991, 1993  
.\"The Regents of the University of California. All rights reserved.  
.\"  
Copyright (c) <YEAR>, <OWNER>  
All rights reserved.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions are met:  
Redistributions of source code must retain the above copyright notice,  
this list of conditions and the following disclaimer.  
1 3 4  
 
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Redistributions in binary form must reproduce the above copyright notice,  
this list of conditions and the following disclaimer in the documentation  
and/or other materials provided with the distribution.  
Neither the name of the <ORGANIZATION> nor the names of its  
contributors may be used to endorse or promote products derived from  
this software without specific prior written permission.  
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND  
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED  
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL  
THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR  
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,  
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF  
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING  
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE  
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY  
OF SUCH DAMAGE  
Lib jp e g  
END OF TERMS AND CONDITIONS  
The following component is licensed under libjpeg license:  
Libjpeg  
Libpeg License  
This software is copyright (C) 1991-1998, Thomas G. Lane.  
All Rights Reserved except as specified below.  
Permission is hereby granted to use, copy, modify, and distribute this  
software (or portions thereof) for any purpose, without fee, subject to  
these conditions:  
(1) If any part of the source code for this software is distributed, then this  
README file must be included, with this copyright and no-warranty notice  
unaltered; and any additions, deletions, or changes to the original files  
must be clearly indicated in accompanying documentation.  
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(2) If only executable code is distributed, then the accompanying  
documentation must state that "this software is based in part on the work  
of the Independent JPEG Group".  
(3) Permission for use of this software is granted only if the user accepts  
full responsibility for any undesirable consequences; the authors accept  
NO LIABILITY for damages of any kind.  
These conditions apply to any software derived from or based on the IJG  
code, not just to the unmodified library. If you use our work, you ought to  
acknowledge us.  
Permission is NOT granted for the use of any IJG author's name or  
company name in advertising or publicity relating to this software or  
products derived from it. This software may be referred to only as "the  
Independent JPEG Group's software".  
We specifically permit and encourage the use of this software as the  
basis of commercial products, provided that all warranty or liability claims  
are assumed by the product vendor.  
END OF TERMS AND CONDITIONS  
1 3 6  
Te rm s y o u sh o u ld k n o w  
Te rm s y o u sh o u ld k n o w  
Avaya Communication Server 1000  
Your office communication system.  
Calling Party Name Display  
Information appearing on the LCD display screen, such as the  
caller’s name and telephone number. The system must have  
CPND enabled.  
Category 5 (Cat5)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 100 MHz, used by 10BaseT,  
100BaseT4, 100BaseTX.  
Category 5e (Cat5e)  
Most Cat5 cable manufactured after 1996 also supports  
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e  
cable normally has four pairs of copper wire.  
Category 6 (Cat6)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 200 MHz. Designed specifically to  
support 1000BaseT (Gig Ethernet (GigE)), it is also compatible  
with 10BaseT, 100BaseT4, and 100BaseTX installations. The  
cable normally has four pairs of copper wire.  
Date/ time display  
The current date and time when the telephone is in an idle state.  
Directory Number (DN)  
A number consisting of one to seven digits for a telephone, and  
also known as an extension number.  
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Te rm s y o u sh o u ld k n o w  
Feature display  
An area that shows status information about the feature in use. It  
also displays the name and status of the active session.  
Feature Status Lamp indicator  
An LCD or an LED that indicates a data message, contact, or  
feature status by a flash, wink, steady on, or off.  
Fixed key  
The hard-labeled keys on your telephone.  
Flexible Feature Codes (FFC)  
Specialized codes entered using the dialpad that enable features  
(for example, Ring Again).  
Goodbye key  
A fixed key used to end an active call.  
Indicator  
An LCD or an LED that indicates the status of a feature by the  
flash, wink, steady on, or off.  
Information display  
Any display of call activity, lists, prompts, and status of calls. On  
your Avaya 1110 IP Deskphone, this information area is one line  
of text and symbols. If a text message exceeds this area, a scroll  
arrow icon indicates that you must use the scroll keys to view the  
remaining text.  
Information line  
A one-line by 24-character area that displays date and time or  
application information.  
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Interrupted dial tone  
A broken or pulsed dial tone that sounds when you access some  
features on your telephone.  
Message/ Inbox  
A fixed key on your Avaya 1110 IP Deskphone that connects to  
your voice messaging system when the key is pressed.  
Navigation keys  
Keys used to scroll through menus and lists appearing on the  
LCD display screen.  
Off-hook  
Any line selected to make a call or receive an incoming call.  
The term off-hook is applied when (a) the end-user lifts up the  
handset, (b) the end-user presses a line key, (c) the call is  
automatically answered at the telephone, or (d) a line is  
automatically selected for an outgoing call.  
Paging tone  
A special tone (two beeps followed by dial tone) that sounds  
when you use the Radio Paging feature.  
Ringback/ ring tone  
A sound indicating that a call you have made is ringing at its  
destination.  
Services key  
A fixed key used to access options such as Telephone Options,  
Password Admin, Virtual Office Login, Virtual Office Logout, Test  
Local Mode, and Resume Normal Mode.  
Shared Directory Number  
A DN (extension) that is shared by two or more persons.  
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Special Prefix code (SPRE)  
Special codes entered using the dialpad, followed by a two-digit  
access code, that enable features (for example, Call Forward All  
Calls requires entry of SPRE code + 74).  
Soft keys  
A set of keys programmed by your system administrator. These  
four keys, located directly below the display area, have four  
programmable layers. These keys are also used to configure  
parameters in the Telephone Options menu.  
Special dial tone  
The three consecutive tones followed by dial tone that you hear  
when accessing telephone features.  
Station Control Password (SCPW)  
Enables security features on your phone to prevent others from  
making calls from your telephone and to prevent access to  
protected features (for example, Remote Call Forward).  
Status Messages  
A message displayed to inform the user of important information.  
A right arrow appears if more than one Status Message is  
present. Examples of Status Messages include: Message  
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring  
Again active, and Ringer is OFF.  
System or Switch  
Your office communication system.  
Switchhook  
A button on which the handset presses down, disconnecting your  
call when you replace the handset. The handset (when lifted)  
releases the switchhook, and you either answer an incoming call  
or you receive a dial tone to make a call.  
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User interface  
Screen displays that interact with the end user as a result of an  
action or event.  
Visual Alerter/ Message Waiting indicator  
An LCD or an LED that flashes to indicate that a message is  
waiting or when the ringer is on.  
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1 4 2  
In d e x  
In d e x  
Date/Time format 36  
Directory Number 137  
display areas 17  
A
Adjusting the display screen con-  
trast 34  
Adjusting the volume 33  
AutoDial Transfer 76  
Display incoming calls 64  
Display settings 47  
DN 137  
Automatic Wake-Up 102  
C
E
Call features and Flexible Feature  
Codes 17  
Electronic Lock 69  
Enhanced Override 80  
Entering and editing text  
Call Forward 65  
Call log options 41  
Call Page 76  
Editing text using the soft keys  
22  
Entering text using the USB  
keyboard 25  
Ethernet Statistics 49  
Call Page Connect 76  
Call Park 61  
Call party information 137  
Calling 51  
Expand to PC key 14  
External server applications 106  
Calling Party Number 63  
Camp-on, Forced 81  
F
Charge a call or charge a forced  
call 77  
Feature display 138  
Fixed key 138  
Conference call 72  
Flexible 107  
Configure Name Display format 39  
Configuring call log options 41  
Flexible Feature Code (FFC) 138  
Configuring Name Display format  
39  
G
Goodbye key 14, 138  
Group Call 73  
Connect 25  
Connecting the components 25  
Contrast adjustment 34  
H
Hold key 14  
D
Hospitality features 102  
Date/time display 137  
1 4 3  
 
In d e x  
Normal mode 98  
I
Indicator status 138  
Information display 138  
Information line 138  
Internal Call Forward 66  
Interrupted dial tone 139  
IP Network Statistics 49  
IP Set&DHCP Information 49  
O
Off-hook 139  
Off-hook dialing 51  
On-hook dialing 52  
Override a busy signal 83  
P
Paging tone 139  
Place a call on hold 58  
Predial feature 52  
Privacy Release 83  
L
Language display 35  
Last Number Redial 55  
LCD screen 17  
License Information 50  
License notification 17  
Line (DN) 14  
R
Radio Page 84  
Record a Calling Party Number 63  
Local Area Network (LAN) 11  
Local Diagnostics 49  
Local mode 99  
Regulatory and safety information  
113  
Remote Call Forward 67  
Resume Normal Mode 100  
Ring Again 53  
lower display area 17  
M
Ringback/ring tone 139  
Make Set Busy 75  
Malicious Call Trace 64  
Media encryption 25  
Media Gateway 1000B 98  
Meet - me page 84  
Message (Inbox) key 16, 139  
Message waiting indicator 14, 141  
More key 13  
S
Secure your telephone 69  
Security features 19  
Selecting a language 35  
Selecting date/time format 36  
Services key 15, 139  
Shared Directory Numbers 139  
Soft keys 13  
N
Soft keys (self-labeled) 140  
Special dial tone 140  
Navigation keys 13, 139  
Network Diagnostic Tools 49  
1 4 4  
In d e x  
Special Prefix code (SPRE) 140  
Speed Call 56  
Volume control bar 13  
SRTP media encryption 19  
Station Control Password (SCPW)  
19, 104, 140  
change your password 19  
turn Password Protection on or  
off 21  
Status Messages 140  
Switchhook 140  
System or Switch 140  
System Speed Call 57  
T
Telephone controls 13  
Telephone information 41  
Test Local Mode 99  
Timed Reminder Recall 60  
Transfer a call 59  
U
upper display area 17  
USB keyboard  
function keys 24  
User Interface 141  
V
Viewing telephone information 41  
Virtual Office 87  
Virtual Office login 89  
Virtual Office logout 95  
Virtual Office on your Remote tele-  
phone 90  
Volume adjustment 33  
Volume control 13  
1 4 5  
In d e x  
1 4 6  

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