Owner’s
Manual
Radiant Cooktop
Model ZEU769
Read this manual carefully. It is intended to
help you operate and maintain your new
cooktop properly.
If you don’t understand something or need
more help, there is a list of toll-free consumer
service numbers included in the back section
of this manual.
Before using
your cooktop
Keep it handy for answers to your questions.
OR
Visit our Website at: www.monogram.com
You’ll find them on a label under the cooktop.
Before sending in this card, please write these
numbers here:
Write down
the model
& serial
Fill out and return the Consumer Product
Registration Card that is packed with this
product. If you cannot find it, please send
in the duplicate card printed in the back of
this manual.
Model Number
numbers
Serial Number
Use these numbers in any correspondence or
service calls concerning your cooktop.
Immediately contact the dealer (or builder)
that sold you the cooktop.
If you
received a
damaged
cooktop
Read this manual. Inside you will find many
helpful hints on how to use and maintain your
cooktop properly. Just a little preventive care
on your part can save you a great deal of time
and money over the life of your cooktop.
You’ll find many answers to common problems
in the Before You Call For Service section.
If you review our chart of Troubleshooting Tips
first, you may not need to call for service at all.
Save time
& money
To obtain service, see the Consumer Services
page in the back of this manual.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
If you need
service
Manager, Customer Relations
GE Appliances
Appliance Park
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are two steps
to follow for further help.
Louisville, KY 40225
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.
3
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of fire,
electric shock, or to prevent property damage, personal injury, or loss of life.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety
• Use only dry pot holders—moist or damp pot
holders on hot surfaces may result in burns
from steam. Do not let pot holders touch hot
surface units. Do not use a towel or other
bulky cloth in place of a pot holder. Such
cloths can catch fire on a hot surface unit.
precautions should be followed, including the
following:
• Be sure your appliance is properly installed
and grounded by a qualified installer in
accordance with the provided installation
instructions.
• For your safety, never use your appliance for
warming or heating the room.
• Have the installer show you the location of
the circuit breaker or fuse. Mark it for easy
reference.
• Do not store flammable materials near the
cooktop.
• Use this appliance only for its intended use
as described in this manual.
• Keep the hood and grease filters clean to
maintain good venting and to avoid grease
fires.
• Do not attempt to repair or replace any
part of your cooktop unless it is specifically
recommended in this manual. All other
servicing should be referred to a qualified
technician.
• Do not store or use combustible materials,
gasoline or other flammable vapors and
liquids in the vicinity of this or any other
appliance.
• Before performing any service, DISCONNECT • Do not let cooking grease or other flammable
THE COOKTOP POWER SUPPLY AT THE
HOUSEHOLD DISTRIBUTION PANEL BY
REMOVING THE FUSE OR SWITCHING
OFF THE CIRCUIT BREAKER.
materials accumulate on the cooktop.
• Do not use water on grease fires. Never pick
up a flaming pan. Turn the controls off.
Smother a flaming pan on surface unit by
covering the pan completely with a well-fitting
lid, cookie sheet or flat tray. Use a multi-
purpose dry chemical or foam-type fire
extinguisher.
• Do not leave children alone—children should
not be left alone or unattended in an area
where an appliance is in use. They should
never be allowed to sit or stand on any part
of the appliance.
• Flaming grease outside a pan can be put out
by covering it with baking soda or, if available,
by using a multi-purpose dry chemical or
foam-type fire extinguisher.
• Do not allow anyone to climb, stand or hang
on the cooktop.
•
CAUTION: ITEMS OF INTEREST
TO CHILDREN SHOULD NOT BE STORED
IN CABINETS ABOVE A COOKTOP—
CHILDREN CLIMBING ON THE COOKTOP
TO REACH ITEMS COULD BE SERIOUSLY
INJURED.
• Clean the cooktop with caution. If a wet
sponge or cloth is used to wipe spills on a hot
surface unit, be careful to avoid steam burns.
Some cleansers can produce noxious fumes if
applied to a hot surface.
• NOTE: We recommend that you avoid wiping
any surface unit areas until they have cooled
and the indicator light has gone off. Sugar
spills are the exception to this. Please see the
Glass Cooktop Cleaning section.
• Never wear loose-fitting or hanging garments
while using the appliance. Be careful when
reaching for items stored in cabinets over the
cooktop. Flammable material could be ignited
if brought in contact with hot surface units
and may cause severe burns.
4
SAFETY PRECAUTIONS
• When the cooktop is cool, use only CERAMA
cookware to surface unit will also improve
efficiency. See the Cookware Tips section of
the manual.
®
BRYTE Ceramic Cooktop Cleaner and the
®
CERAMA BRYTE Cleaning Pad to clean the
cooktop.
• Never try to move a pan of hot fat, especially
• To avoid possible damage to the cooking
surface, do not apply the cleaning cream to
the glass surface when it is hot.
a deep-fat fryer. Wait until the fat is cool.
• Only certain types of glass, glass/ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.
• After cleaning, use a dry cloth or paper towel
to remove all the cleaning cream residue.
• Read and follow all instructions and warnings
on the cleaning cream labels.
• To minimize the possibility of burns, ignition
of flammable materials and spillage, the
handle of a container should be turned
toward the center of the cooktop without
extending over nearby surface units.
• Large scratches or impacts to cooktops can
lead to broken or shattered glass.
• Do not operate the glass surface units if the
glass is broken. Spillovers or cleaning solution
may penetrate a broken cooktop and create a
risk of electrical shock. Contact a qualified
technician immediately should your glass
cooktop become broken.
• Always keep combustible wall coverings,
curtains or drapes a safe distance away from
your cooktop.
• Always keep dish towels, dishcloths, pot holders
and other linens a safe distance away from your
cooktop.
• Use care when touching the cooktop. The
glass surface of the cooktop will retain heat
after the controls have been turned off.
• Do not leave paper products, cooking utensils
or food on the cooktop when not in use.
• Do not touch surface units. These surfaces
may be hot enough to burn even though they
are dark in color. During and after use, do not
touch, or let clothing or other flammable
materials contact the surface units or areas
near surface units; allow sufficient time for
cooling first.
• Avoid scratching the glass cooktop. The
cooktop can be scratched with items such
as sharp instruments, rings or other jewelry
and rivets on clothing.
• Never use the glass cooktop surface as a
cutting board.
• Potentially hot surfaces include the cooktop
and areas facing the cooktop.
• Be careful when placing spoons or other
stirring utensils on glass cooktop surface when
it is in use. They may become hot and could
cause burns.
• Cook meat and poultry thoroughly—meat to
at least an INTERNAL temperature of 160°F
and poultry to at least an INTERNAL
temperature of 180°F. Cooking to these
temperatures usually protects against
foodborne illness.
• Avoid heating an empty pan. Doing so may
damage the cooktop and the pan.
• Do not allow water, other liquids or grease to
remain on the cooktop.
• Never leave the surface units unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
• Always heat fat slowly, and watch as it heats.
• Clean only parts listed in this manual.
• Use proper pan size—select cookware having
flat bottoms large enough to cover the surface
unit’s heating area. The use of undersized
cookware will expose a portion of the surface
unit to direct contact and may result in
ignition of clothing. Proper relationship of
5
IMPORTANT SAFETY INSTRUCTIONS
SAFETY PRECAUTIONS
• Keep the cooktop clean and free of
accumulation of grease or spillovers which
may ignite.
• When preparing flaming foods under the
hood, turn the fan on.
• Foods for frying should be as dry as possible.
Frost on frozen foods or moisture on fresh
foods can cause hot fat to bubble up and
over the sides of the pan.
• To minimize the possibility of burns, always
be certain that the controls for all surface
units are at the off position and the entire
glass surface is cool before attempting to
clean the cooktop.
• Use little fat for effective shallow or deep-fat
frying. Filling the pan too full of fat can cause
spillovers when food is added.
• Always keep wooden and plastic utensils and
canned food a safe distance away from your
cooktop. They may become hot and could
cause burns.
• Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
• Do not place or store items on top of the
glass cooktop surface when it is not in use.
• Never heat unopened food containers.
Pressure buildup may make container burst
and cause injury.
• Teach children not to play with controls or
any other part of the cooktop.
• Never leave jars or cans of fat drippings on
• Always turn the surface units off before
or near your cooktop.
removing the cookware.
• If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.
• Keep an eye on foods being fried at high or
medium-high heat settings.
SAVE THESE INSTRUCTIONS
6
Features of Your Cooktop
Radiant Cooktop
2
4
2
3
2
Design
information
(Not all features
are on all models.
Appearance may
vary.)
1
HOT SURFACE
11
6
12
9
5
13
2
8
10 14
7
Feature Index
Page
10
1
2
3
Bridge Surface Unit
Radiant Surface Units
8, 9
3
Model and Serial Numbers
(under the cooktop)
4
5
6
7
8
9
Glass Ceramic Cooktop
11, 12, 14, 15
Right Rear Surface Unit Control Knob
HOT SURFACE Indicator Light
Surface “UNIT ON” Indicator Light
Bridge Select Knob
8
8
8
10
10
10
Dual Select Knob
10 Left Front Surface Unit Control Knob
(use with the bridge select knob)
11 Left Rear Surface Unit Control Knob
8, 10
10
12 Right Front Surface Unit Control Knob
(use with the dual select knob)
13 Dual Surface Units
10
8
14 Center Rear Surface Unit Control Knob
7
Using Your Cooktop
Radiant Cooktop
Push the knob in and turn in either direction
to the setting you want.
A HOT SURFACE indicator light will glow
when any radiant element is turned on and
will remain on until the surface is cooled to
approximately 150°F.
How to set
the controls
At both OFF and HI the control “clicks” into
position. You may hear slight “clicking” sounds
during cooking, indicating the control is
keeping the power level you set.
NOTE:
• It comes on when the unit is hot to the touch.
• It stays on even after the unit is turned off.
The controls for the radiant surface units can
be set anywhere between LO and HI for an
unlimited number of heat settings. With the
infinite switch the coil cycles on and off to
maintain your selected control setting.
• It glows brightly until the unit is cooled to
approximately 150°F.
The control must be pushed in to set only from
the OFF position. When the control is in any
position other than OFF, it may be rotated
without pushing it in.
The UNIT ON indicator light will glow when
any surface unit is on.
Cooktop temperatures increase with the number
of surface units that are on. With 3 or 4 units
turned on, surface temperatures are high, so be
careful when touching the cooktop.
Push the knob in and turn in either direction
to the desired heat setting.
8
The radiant cooktop features heating units
beneath a smooth glass surface.
Radiant
surface units
SURFACE
COOKING
NOTE: A slight odor is normal when a new cooktop
is used for the first time. It is caused by the heating
of new parts and insulating materials and will
disappear in a short time.
NOTE: On models with a white glass cooktop, it is
normal for the surface to appear discolored when it
is hot. This is temporary and will disappear as the
glass cools.
Never cook directly on the glass.
Always use cookware.
OFF CENTER
The surface unit will cycle on and off to
maintain your selected control setting.
It is safe to place hot cookware from the oven
or surface on the glass cooktop when the
surface is cool.
Always place the pan in the center of the
surface unit you are cooking on.
Even after the surface units are turned off, the
glass cooktop retains enough heat to continue
cooking. To avoid overcooking, remove pans
from the surface units when the food is cooked.
Avoid placing anything on the surface unit
until it has cooled completely.
DRAGGING
• Water stains (mineral deposits) are removable using
the cleaning cream or full strength white vinegar.
• Use of window cleaner may leave an iridescent film
on the cooktop. The cleaning cream will remove this
discoloration.
Do not slide cookware across the cooktop
because it can scratch the glass.
The glass is scratch-resistant, not scratchproof.
• Don’t store heavy items above the cooktop. If they
drop onto the cooktop, they can cause damage.
• Do not use the surface as a cutting board.
9
Using Your Cooktop
Radiant Cooktop
Make sure the pan rests flat on the glass cooktop.
Using the
bridge
surface unit
When the select knob points to , the
CONTROL knob controls both the left front
surface unit and the bridge area.
Choose pans that match the circle/bridge area
as closely as possible.
When the select knob points to ,the
CONTROL knob controls the left front
surface unit only.
NOTE: You can create an oblong heated area by using
the left rear unit in addition to the front unit bridge
combination.
Large 9″
surface unit
setting
The right front surface unit has 2 cooking sizes to
select from so you can match the size of the unit to the
size of the cookware you are using.
Using the
dual surface
unit
To use the large (9-inch) surface unit, turn the
selector knob clockwise to . Push in and
turn the control knob to the desired setting.
The unit will heat the entire area contained by
the larger circle.
Small 6″
surface unit
setting
To use the small (6-inch) surface unit, turn the
selector knob counterclockwise to . Push in
and turn the control knob to the desired setting.
The unit will only heat the area inside the
smaller circle.
10
Cookware Tips
Radiant Cooktop
The following information will help you choose
cookware which will give good performance.
Stoneware: usable, but not recommended
Poor performance. May scratch the surface.
Types of
cookware
Stainless Steel: recommended
Use pans that match the diameter of the
surface unit. Cooking performance will not be
as good if the cookware is either smaller or
larger than the surface unit.
Aluminum: heavyweight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom: recommended
Good performance, but copper may leave
residues which can appear as scratches.
The residues can be removed, as long as the
cooktop is cleaned immediately.
However, do not let these pots boil dry.
Overheated metal can bond to glass cooktops.
An overheated copper-bottom pot will leave a
residue that will permanently stain the cooktop
if not removed immediately.
Porcelain Enamel-Covered Cast Iron:
recommended
Pans with rounded, curved, ridged or warped
bottoms are not recommended.
Good conductivity. As long as the cookware
is covered completely with porcelain enamel,
this cookware is recommended. Caution is
recommended for cast-iron cookware that is
not completely covered with smooth porcelain
enamel, since it may scratch the glass ceramic
cooktop.
Glass-Ceramic: usable, but not recommended
Poor performance. May scratch the surface.
Check pans for flat bottoms by
using a straight edge.
• Place only dry pans on the surface units.
Do not place lids on the surface units,
particularly wet lids.
local retail store. The bottom of the wok
should have the same diameter as the surface
unit to ensure proper contact.
For best
results
• Do not use woks that have support rings.
This type of wok will not heat on glass
surface units.
• Some special cooking procedures require
specific cookware such as pressure cookers,
deep-fat fryers, etc. All cookware must have
flat bottoms and be the correct size.
• We recommend that you use only a flat-
bottomed wok. They are available at your
Do not place wet pans on the
glass cooktop.
Do not use woks with support rings
on the glass cooktop.
Use flat-bottomed woks on the
glass cooktop.
11
Home Canning Tips
Radiant Cooktop
Observe the
following
points in
canning
Note: Flat-bottomed
canners are required
for glass cooktops.
Right!
Wrong!
Pots that extend beyond 1 inch of the surface
unit’s circle are not recommended for most
surface cooking. However, when canning with
water-bath or pressure canner, larger-diameter
pots may be used. This is because boiling water
temperatures (even under pressure) are not
harmful to the cooktop surfaces surrounding
the surface units.
4. Remember that canning is a process that
generates large amounts of steam. To avoid
burns from steam or heat, be careful when
canning.
NOTE: If your house has low voltage, canning may
take longer than expected, even though directions have
been carefully followed. The process time will be
shortened by:
HOWEVER, DO NOT USE LARGE-DIAMETER
CANNERS OR OTHER LARGE-DIAMETER
POTS FOR FRYING OR BOILING FOODS
OTHER THAN WATER. Most syrup or sauce
mixtures—and all types of frying—cook at
temperatures much higher than boiling water.
Such temperatures could eventually harm the
glass cooktop surfaces.
(1) using a pressure canner, and
(2) starting with HOT tap water for fastest heating
of large quantities of water.
CAUTION:
• Safe canning requires that harmful
microorganisms are destroyed and that the
jars are sealed completely. When canning
foods in a water-bath canner, a gentle but
steady boil must be maintained for the
required time. When canning foods in a
pressure canner, the pressure must be
maintained for the required time.
1. Be sure the canner fits over the center of the
surface unit. If your cooktop or its location
does not allow the canner to be centered on
the surface unit, use smaller-diameter pots
for good canning results. Do not allow the
canner to overlap the countertop.
• After you have adjusted the controls, it is
very important to make sure the prescribed
boil or pressure levels are maintained for the
required time.
2. Flat-bottomed canners must be used. Do not
use canners with flanged or rippled bottoms
(often found in enamelware) because they
don’t make enough contact with the surface
units and take a long time to boil water.
• Since you must make sure to process the
canning jars for the prescribed time, with
no interruption in processing time, do not can
on any cooktop surface unit if your canner is
not flat.
3. When canning, use recipes and procedures
from reputable sources. Reliable recipes
and procedures are available from the
manufacturer of your canner; manufacturers
of glass jars for canning, such as Ball and
Kerr brand; and the United States
Department of Agriculture Extension Service.
Every radiant surface unit has a temperature
limiter.
The temperature limiter may cycle the units
off for a time if:
What is a
temperature
limiter?
The temperature limiter protects the glass
cooktop from getting too hot.
• the cooktop is on while cooking.
• the pan boils dry.
• the pan bottom is not flat.
• the pan is off center.
• there is no pan on the unit.
12
Care and Cleaning
Radiant Cooktop
The control knobs may be removed for
easier cleaning.
Control
knobs
Molded rib
Spring clip
Before removing the knobs for cleaning,
please note that the knobs are in the proper
OFF position. When replacing the knobs, check
the OFF position to ensure proper placement.
The knob has a groove in each side. The groove
on one side has a spring clip. The other groove
is clear. Check the inside of the knob and find
the molded rib.
Clear groove
in stem
Wash the knobs in soap and water or a vinegar
and hot water solution but do not soak. Avoid
getting water down into the knob stem holes.
Replace the knob by fitting the molded rib
inside the knob into the clear groove on the
stem.
13
Glass Cooktop Cleaning
Radiant Cooktop
®
®
ONLY use CERAMA BRYTE Ceramic Cooktop
4. Use a paper towel or CERAMA BRYTE
Cleaning Pad for Ceramic Cooktops to clean
the entire cooktop surface.
Normal daily
use cleaning
Cleaner on the glass cooktop. Other creams may
not be as effective.
To maintain and protect the surface of your glass
cooktop, follow these steps:
5. Use a dry cloth or paper towel to remove all
cleaning residue. No need to rinse.
1. Before using the cooktop for the first time,
NOTE: It is very important that you DO NOT heat
the cooktop until it has been cleaned thoroughly.
®
clean it with CERAMA BRYTE Ceramic
Cooktop Cleaner. This helps protect the top
and makes cleanup easier.
®
2. Daily use of CERAMA BRYTE Ceramic
Cooktop Cleaner will help keep the cooktop
looking new.
3. Shake the cleaning cream well. Apply a few
®
drops of CERAMA BRYTE Ceramic Cooktop
Cleaner directly to the cooktop.
Clean your cooktop after each
spill. Use CERAMA BRYTE®
Ceramic Cooktop Cleaner.
Burned-on
residue
WARNING: DAMAGE to your glass surface may
occur if you use scrub pads other than the pad
included with your cooktop.
5. For additional protection, after all residue
has been removed, polish the entire surface
®
with CERAMA BRYTE Ceramic Cooktop
Cleaner and a paper towel.
1. Allow the cooktop to cool.
®
2. Spread a few drops of CERAMA BRYTE
Ceramic Cooktop Cleaner on the entire
burned residue area.
®
3. Using the included CERAMA BRYTE
Cleaning Pad for Ceramic Cooktops, rub the
residue area, applying pressure as needed.
Use a CERAMA BRYTE® Cleaning
Pad for Ceramic Cooktops or a
Scotch-Brite® Multi-Purpose No
Scratch blue scrub pad.
4. If any residue remains, repeat the steps listed
above as needed.
Heavy,
burned-on
residue
1. Allow the cooktop to cool.
4. For additional protection, after all residue
has been removed, polish the entire surface
2. Use a single-edge razor blade scraper at
approximately a 45° angle against the glass
surface and scrape the soil. It will be
necessary to apply pressure to the razor
scraper in order to remove the residue.
®
with CERAMA BRYTE Ceramic Cooktop
Cleaner and a paper towel.
3. After scraping with the razor scraper, spread
®
a few drops of CERAMA BRYTE Ceramic
Cooktop Cleaner on the entire burned residue
®
area. Use the CERAMA BRYTE Cleaning Pad
The CERAMA BRYTE® Ceramic Cooktop
Scraper and all recommended supplies are
available through our Parts Center. See
instructions under “To Order Parts” section
on next page.
to remove any remaining residue.
NOTE: Do not use a dull or nicked blade.
14
1. Be careful not to slide pots and pans across
your cooktop. It will leave metal markings on
the cooktop surface.
This should be removed immediately
before heating again or the discoloration
may be permanent.
Metal marks
and scratches
WARNING: Carefully check the bottom of pans for
roughness that would scratch the cooktop.
These marks are removable using the CERAMA
®
BRYTE Ceramic Cooktop Cleaner with the
®
CERAMA BRYTE Cleaning Pad for Ceramic
Cooktops.
2. If pots with a thin overlay of aluminum or
copper are allowed to boil dry, the overlay
may leave black discoloration on the
cooktop.
Glass Surface – Potential for Permanent Damage
Our testing shows that if you are cooking high
sugar mixtures such as jelly or fudge and have a
spillover, it can cause permanent damage to the
glass surface unless the spillover is immediately
removed.
3. Any remaining spillover should be left until
Damage from
sugary spills
and melted
plastic
the surface of the cooktop has cooled.
4. Don’t use the surface units again until all of
the residue has been completely removed.
NOTE: If pitting or indentation in the glass surface
has already occurred, the cooktop glass will have to
be replaced. In this case, service will be necessary.
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
a. Use a single-edge razor blade scraper
®
(CERAMA BRYTE Ceramic Cooktop
Scraper) to move the spill to a cool area
on the cooktop.
b. Remove the spill with paper towels.
®
To order CERAMA BRYTE Ceramic Cooktop
To Order Parts
Cleaner and the cooktop scraper, please call our
toll-free number:
National Parts Center
800.626.2002.
®
CERAMA BRYTE Ceramic
Cooktop Cleaner . . . . . . . . . . . .# WX10X300
®
CERAMA BRYTE Ceramic
Cooktop Scraper . . . . . . . . . . .# WX10X0302
Kit . . . . . . . . . . . . . . . . . . . . . . . .# WB64X5027
(Kit includes cream and cooktop scraper)
®
CERAMA BRYTE Cleaning
Pads for Ceramic Cooktops . .# WX10X350
15
Before You Call For Service…
Radiant Cooktop
PROBLEM
POSSIBLE CAUSE
Save time
and money!
SURFACE UNITS
• You must use pans which are absolutely flat. If light can be seen
between the pan bottom and a straight edge, the surface units will
not transfer heat properly.
WILL NOT MAINTAIN
A ROLLING BOIL OR
COOKING IS SLOW
Review the
troubleshooting tips
on the following
pages first and you
may not need to call
for service.
• Pan bottoms should closely match the diameter of the surface unit
selected.
COOKTOP FEELS
HOT
• The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Use pans which are absolutely flat.
SURFACE UNITS
DO NOT WORK
PROPERLY
• Difficulty may be in the main distribution panel of your house, caused
by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
main fuse or the main circuit breaker, depending on the nature of
the power supply. If a circuit breaker is involved, reset it. If the
control box uses fuses, the cooktop fuse (a cartridge-type) should be
changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL
CIRCUITS. If after performing one of these procedures, the fuse
blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES
OR METAL MARKS
(may appear as cracks)
OR ABRASIONS ON
RADIANT COOKTOP
GLASS SURFACE
• Incorrect cleaning methods have been used, cookware with rough
bottoms have been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
recommended cleaning procedures, be sure cookware bottoms and
cookware are clean before use, and use cookware with smooth
bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
AREAS OF
• Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
DISCOLORATION
OR DARK STREAKS
ON THE COOKTOP
• Hot surface on a model with a white glass cooktop. This is normal.
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
Food spillovers should always be cleaned before the next use of the
cooktop, following the cleaning instructions in the Glass Cooktop
Cleaning section.
PLASTIC MELTED
TO THE SURFACE
• See the Glass Surface – Potential for Permanent Damage section in
the Glass Cooktop Cleaning section.
PITTING (OR
INDENTATION)
OF THE COOKTOP
• A hot sugar mixture was spilled on the cooktop. Call a qualified
technician for replacement.
FREQUENT
• Improper cookware used. Use only flat cookware to minimize cycling.
CYCLING OFF
AND ON OF
SURFACE UNITS
CONTROL KNOB
WILL NOT TURN
• When the knob is at the OFF position, it must be pushed in before
it can be turned. When the knob is at any other position, it can be
turned without being pushed in.
16
o d a y M a i l T t a n t I m p o r
e g i s t r a t i o n O w n e r s h i p R
o d u c t C o n s u m e r P
G E A p p l i a n c e s
Place
1st Class
Letter
Stamp
Here
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
17
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to
have you as a customer!
Follow these three steps to protect your new appliance investment:
Complete and mail
your Consumer
After completing
Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
this registration, write
your model and serial
numbers in this manual.
You will need this
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
safety modification.
information should you
require service. Our
service number is
1
2
800.444.1845.
3
Important: To ensure that your product is registered, mail the separate product registration card.
If the separate product registration card is missing, fold and mail the form below. No envelope is needed.
FOLD HERE
Consumer Product Ownership Registration
Product
Cooktop
Model
Serial
Miss ꢀ
Mr. ꢀ Ms. ꢀ Mrs. ꢀ
First
Name
Last
Name
Street
Address
Apt. #
Zip
Code
City
State
Date Placed
In Use
Month
Phone
Number
Day
Year
Monogram®
General Electric Company
Louisville, KY 40225
✄
TAPE CLOSED
18
Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll-free!
®
Whatever your question about any Monogram major appliance, GE Answer Center
GE Answer
®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center service is open
Center
®
24 hours a day, 7 days a week.
800.626.2000
OR
Visit our Website at: www.monogram.com
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer you
service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays, 9:00 a.m.
to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance inside and
out—so most repairs can be handled in just one visit.
In-Home
Repair Service
800.444.1845
GE offers, free of charge, a brochure to assist in planning a
barrier-free kitchen for persons with limited mobility.
For Customers
With Special
Needs…
Consumers with impaired hearing or speech who have access to
a TDD or a conventional teletypewriter may call 800.TDD.GEAC
(800.833.4322) to request information or service.
800.626.2000
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Service Contracts
800.626.2224
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
Parts and
Accessories
User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
800.626.2002
19
Warranty
Radiant Cooktop
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original purchase
date is needed to obtain service under warranty.
FULL ONE-YEAR WARRANTY
For one year from date of original purchase, we will provide, free of charge, parts and service labor in
your home to repair or replace any part of the cooktop that fails because of a manufacturing defect.
WHAT IS
COVERED
FULL FIVE-YEAR WARRANTY
For five years from date of original purchase, we will provide, free of charge, parts and service labor
in your home to repair or replace the following if they fail because of a manufacturing defect:
From the Date
of the Original
Purchase
A replacement glass cooktop if it should crack due to thermal shock, discolor, or if the pattern wears off.
A replacement radiant surface unit if it should burn out.
This warranty is extended to the original purchaser and any succeeding owner for products
purchased for ordinary home use in the 48 mainland states, Hawaii, Washington, D.C. or Canada.
In Alaska the warranty is the same except that it is LIMITED because you must pay to ship the
product to the service shop or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer
®
Care servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, in the USA call
800.444.1845. In Canada: 888.880.3030.
• Service trips to your home to teach you how to
use the product.
• Improper installation.
• If you have an installation problem, contact
your dealer or installer. You are responsible
for providing adequate electrical, gas,
exhausting and other connecting facilities
as described in the Installation Instructions
provided with the product.
• Damage to the glass cooktop caused by
hardened spills of sugary materials or melted
plastic that are not cleaned according to the
directions in the Owner’s Manual.
• Damage to the product due to misuse or
abuse.
• Failure of the product if it is used for other
than its intended purpose or used
commercially.
WHAT IS NOT
COVERED
• Replacement of house fuses or resetting of
circuit breakers.
• Damage to product caused by accident, fire,
floods or acts of God.
• Damage to the glass cooktop caused by the
use of cleaners other than the recommended
cleaning creams and pads.
• Incidental or consequential damage caused by
possible defects with this appliance.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state/province to province.
To know what your legal rights are in your state/province, consult your local or state/provincial
consumer affairs office or your state’s Attorney General.
Warrantor in USA: General Electric Company,
Louisville, KY 40225
Warrantor in Canada: Camco Inc.
164D4290P098
49-80140
ZEU769
05-02 JR
Printed in the United States
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