AT T 2400 User Manual

585-310-216  
Issue 2  
December, 1995  
TM  
INTUITY Integration with  
TM  
NEC® NEAX 2400 Switch  
Graphics © AT&T 1988  
       
Contents  
viii Issue 2 December 1995  
About This Document  
INTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and  
administration instructions for integrating a NEAX 2400 MCI switch with an  
INTUITY system. The document contains instructions or information on the  
following topics.  
Switch integration planning strategies  
Switch Integration Device (SID) hardware installation instructions  
Software installation instructions  
NEAX 2400 administration instructions  
Acceptance test procedures  
Cut-to-Service procedures  
SID troubleshooting guide  
The document contains information only for the NEAX switch integration with the  
INTUITY system. If you have another type of switch, refer to the switch integration  
document for that switch.  
Issue 2 December 1995 xi  
 
About This Document  
Intended Audiences  
This document is designed primarily for the on-site AT&T-certified services  
technician, the customer’s technical personnel, and the customer’s NEAX  
services technician. Use the document to install INTUITY system  
integration-required hardware and software, perform acceptance tests, and  
perform cut-to-service. The customer or the customers’ switch vendor should use  
the document when performing switch administration tasks and other customer  
required tasks.  
Secondary audiences include the AT&T personnel shown in the following list.  
Field support  
The Technical Service Center (TSC)  
Provisioning project managers  
The Sales and Technical Resource Center (STRC)  
Helpline personnel  
Factory assemble, load, and test (ALT) personnel  
Prerequisite Skills or Knowledge  
Typical readers should understand AT&T computer systems, switches, and  
hardware and software installation procedures. AT&T provides and recommends  
INTUITY system training for customers. Customers should be familiar with the  
NEAX switch or contact their switch vendor.  
Document Organization  
INTUITY configuration and includes a component connectivity diagram  
that shows you each component in the configuration. The chapter also  
contains a hardware and software component checklist.  
components of the SID and how to use the system forms or screens. The  
chapter contains SID hardware component descriptions and illustrations,  
menu, edit, and action form explanations, and provides basic help  
functions.  
Chapter 3, "Switch Integration Planning", helps you plan, track, and record  
the switch integration. The chapter includes instructions for completing  
SID and switch integration worksheets that you use throughout the  
document as you complete the integration.  
xii Issue 2 December 1995  
     
About This Document  
Chapter 4, "Hardware Installation", describes the installation of the SID,  
cables to the switch, and cables to the INTUITY system. This chapter only  
contains information for installing the hardware components required for  
the integration.  
instructions for installing the INTUITY system software required to  
integrate with the NEAX 2400 switch.  
contains instructions for administering an INTUITY system to integrate with  
the switch. The chapter includes instructions for setting the message  
waiting lamp parameters, setting the switch interface parameters, and  
associating the application and the switch interface.  
instructions for administering a NEAX 2400 MCI switch to work with an  
INTUITY system.  
and instructions for administering the SID to work with the INTUITY  
system.  
Chapter 9, "Acceptance Tests", provides instructions for the switch  
administration you must perform before you can continue with the  
acceptance tests.  
Chapter 10, "Cut-to-Service", provides instructions for the switch  
administration you must perform before you can continue with  
cut-to-service.  
information to help you isolate and correct integration problems.  
the SID real-time views of the integration process.  
administration procedures if you have INTUITY Lodging.  
The document also includes a list of common abbreviations, a glossary, and an  
index.  
Issue 2 December 1995 xiii  
About This Document  
How to Use this Document  
This document provides additional information you need to know when  
integrating a NEAX switch with an INTUITY system. Use this document as  
additional information with the following documents:  
INTUITY MAP/5 Hardware Installation, 585-310-146  
INTUITY MAP/40 Hardware Installation, 585-310-138  
INTUITY MAP/100 Hardware Installation, 585-310-139  
INTUITY Software Installation, 585-310-140  
Do not perform any tasks in this document until you complete the required tasks  
in the installation documents.  
Conventions Used  
The following conventions were used in this book:  
Rounded boxes represent keyboard keys that you press.  
For example, an instruction to press the enter key is shown as follows:  
ENTER  
Press  
.
Square boxes represent phone pad keys that you press.  
For example, an instruction to press zero on the phone pad is shown as  
follows:  
0
Press  
.
ENTER  
The word “enter” means to type a value and press  
.
ENTER  
For example, an instruction to type y and press  
Enter y to continue.  
is shown as follows:  
Commands and text you type or enter appear in bold.  
Values, instructions, and prompts that you see on the screen are shown as  
follows:  
Press any key to continue.  
Variables that the system supplies or that you must supply are shown in  
italics. For example, an error message including one of your filenames is  
shown as follows:  
The filefilename is formatted incorrectly  
The sequence of menu options that you must select to display a specific  
screen is shown as follows:  
xiv Issue 2 December 1995  
   
About This Document  
Begin at the Administration menu, and select the following sequence:  
> Voice System Administration  
> Voice Equipment  
In this example, you would first access the Administration menu. Then you  
would select the Voice System Administration option to display the Voice  
System Administration menu. From that menu, you would select the Voice  
Equipment option to display the Voice Equipment screen. For information  
about how to select a menu option, see  
Issue 2 December 1995 xv  
About This Document  
Trademarks and Service Marks  
The following trademarked products may be mentioned in this book:  
Product Name  
Company  
5ESS™  
AT™  
Registered trademark of AT&T  
Trademark of Hayes Microcomputer Products, Inc.  
Registered trademark of AT&T  
AUDIX®  
BT-542B™  
Trademark of BusLogic Inc.  
COMSPHERE®  
Registered trademark of AT&T Paradyne Corp.  
Registered trademark of AT&T  
CONVERSANT® Voice Information System  
DEFINITY®  
Dterm™  
Registered trademark of AT&T  
Trademark of NEC Telephones, Inc.  
Trademark of Equinox Systems, Inc.  
Trademark of AT&T  
Equinox™  
INTUITY™  
MD110®  
Registered trademark of Ericsson, Inc.  
Trademark of Equinox Systems, Inc.  
Trademark of Equinox Systems, Inc.  
Trademark of Northern Telecom Limited  
Registered trademark of Microcom, Inc.  
Trademark of NEC Telephone, Inc.  
MEGAPLEX™  
MEGAPORT™  
Meridian™  
Microcom Networking Protocol®  
NEAX™  
NEC®  
Registered trademark of NEC  
Inc.  
Telephones,  
Northern Telecom®  
ORACLE™  
Paradyne®  
Phillips®  
Registered trademark of Northern Telecom Limited  
Trademark of Oracle Corporation  
Registered trademark of AT&T  
Registered trademark of Phillips Screw Company  
Trademark of Northern Telecom Limited  
Trademark of Texas Micro Systems, Inc.  
SL-1™  
TMI™  
UNIX®  
Registered trademark of UNIX Systems Laborato-  
ries, Inc.  
VT100™  
Trademark of Digital Equipment Corporation  
xvi Issue 2 December 1995  
   
About This Document  
Related Resources  
In addition to this book, you may need to reference the following books:  
Title  
Order Number  
585-310-211  
585-310-212  
585-310-540  
585-310-602  
585-310-603  
585-310-146  
585-310-147  
585-310-138  
585-310-141  
585-310-139  
585-310-137  
585-310-140  
585-310-214  
INTUITY System Description  
INTUITY AUDIX Feature Descriptions  
INTUITY Documentation Guide  
Migration to the INTUITY System  
INTUITY New System Planning  
INTUITY MAP/5 Hardware Installation  
INTUITY MAP/5 Installation Checklist  
INTUITY MAP/40 Hardware Installation  
INTUITY MAP/40 Installation Checklist  
INTUITY MAP/100 Hardware Installation  
INTUITY MAP/100 Installation Checklist  
INTUITY Software Installation  
INTUITY Integration with System 75 and DEFINITY Communications  
System G1and G3  
INTUITY Integration with System 85 and DEFINITY Communications  
System G2  
585-310-215  
INTUITY Integration with 5ESS  
585-310-219  
585-310-220  
585-310-216  
585-310-533  
585-300-512  
585-310-716  
585-310-534  
585-310-535  
585-310-536  
INTUITY Integration with DMS-100  
Integration with NEAX  
INTUITY AUDIX Digital Networking Administration  
AMIS Analog Networking  
INTUITY Intro Voice Response  
INTUITY Platform Administration and Maintenance  
INTUITY AUDIX Announcement Customization- American English  
INTUITY AUDIX Announcement Customization-  
British English  
INTUITY AUDIX Announcement Customization- Latin Spanish  
585-310-537  
Issue 2 December 1995 xvii  
   
About This Document  
Title  
Order Number  
585-310-538  
585-302-502  
585-300-701  
585-300-702  
585-300-705  
585-300-704  
585-310-721  
585-304-705  
585-310-724  
INTUITY AUDIX Announcement Customization- French Canadian  
AUDIX Administration and Data Acquisition Package  
A Portable Guide to Voice Messaging  
Voice Messaging Quick Reference  
Multiple Personal Greetings Quick Reference  
Voice Messaging Wallet Card  
Outcalling Quick Reference  
Voice Messaging Business Card Stickers  
Voice Messaging Subscriber Artwork Package  
How to Make Comments About This  
Book  
A reader comment card is behind the title page of this book. While we have tried  
to make this book fit your needs, we are interested in your suggestions for  
improving it and urge you to complete and return a reader comment card.  
If the reader comment card has been removed, send your comments to:  
AT&T  
Product Documentation Development Department  
Room 22-2C11  
11900 North Pecos Street  
Denver CO 80234-2703  
Please include the title and order number of this book.  
xviii Issue 2 December 1995  
   
Introduction and Requirements for  
Integration  
1
This chapter describes and defines requirements for the NEC NEAX 2400 MCI  
switch integration with an INTUITY Messaging System. The chapter includes  
diagrams and checklists that show the configuration for INTUITY Messaging  
System.  
To create an integrated environment between INTUITY Messaging System and  
an NEC NEAX 2400 MCI switch, AT&T uses an electronic box called a Switch  
Integration Device (SID). The SID operates as a protocol converter between the  
switch and the INTUITY Messaging System, converting NEAX 2400 call  
information into Simplified Message Desk Interface (SMDI) format and sending  
the information to the application. The SID does not restrict any switch features.  
For the SID to perform integrated call transactions, the switch must contain a  
Message Center Interface (MCI) link. The MCI link provides an RS-232  
connection between the NEAX 2400 and the SID. The NEAX 2400 sends call  
information to the SID through the MCI link.  
All channels reserved for the INTUITY Messaging System must be administered  
in a Uniform Call Distribution (UCD) group. The first channel in the UCD serves  
as the forwarding or central number for INTUITY Messaging System subscribers.  
After administering the switch, all covered and forwarded calls transfer to the first  
channel or central number of the UCD group. If the first channel is busy, the  
system searches through the other members of the UCD group until the system  
finds an open channel. Figure 1-1 shows you an example of an incoming call and  
the hunting process.  
Issue 2 December 1995 1-1  
                 
Introduction and Requirements for Integration  
1. Incoming call sent  
to the 1st extension  
of the UCD Group.  
The extension is busy.  
BUSY  
5001  
2. The call Hunts  
BUSY  
to the next  
5002  
extension which  
is also busy.  
OPEN  
Completed Call  
5003  
3. The call finds an  
open extension.  
The call is completed  
using the open extension.  
5004  
Figure 1-1 UCD Group Hunting Process  
By administering the UCD group, you enable the switch to support the following  
features.  
Calling party information for incoming calls  
Call forward to a personal extension  
Set and cancel message waiting indications  
Subscribers also use the UCD central number to access the INTUITY Messaging  
System.  
Before you connect the NEAX 2400 MCI to the SID and the INTUITY System,  
confirm that you have all required hardware and software integration  
components. This chapter provides you with hardware and software diagrams,  
checklists, and explanations. Use the information to confirm that you have all  
required integration components.  
1-2 Issue 2 December 1995  
 
Safety Considerations  
Safety Considerations  
!
CAUTION:  
Electrostatic discharge damages electronic equipment. Do not touch any  
electronic component until you properly ground yourself.  
To prevent damage to the equipment and yourself, follow these precautions:  
Familiarize yourself with the procedures necessary to prevent electrostatic  
damage to equipment.  
Shut off all power and remove all cables from equipment.  
Properly ground a work mat and wrist strap.  
Place the equipment on the work mat.  
Place the grounded wrist strap on your bare wrist. The wrist strap must  
contact your bare skin directly. Do not wear the wrist strap over your  
clothes.  
Factory Assembled Systems  
The factory performs assembly, load, and test (ALT) processes for most of the  
INTUITY hardware and software before shipping the system to the site. Use the  
information in this chapter to confirm that the system contains the hardware and  
software for your configuration.  
After checking the installed hardware and software, perform all tasks not  
completed during ALT, such as connecting the voice and data lines, setting up  
and cabling the peripherals, and installing the switch communications software.  
Use one of the following checklists to make sure you complete all necessary  
tasks:  
INTUITY MAP/5 Installation Checklist, 585-310-147  
INTUITY MAP/40 Installation Checklist, 585-310-137  
INTUITY MAP/100 Installation Checklist, 585-310-141  
Issue 2 December 1995 1-3  
           
Introduction and Requirements for Integration  
Determining the Placement of the SID  
The Switch Integration Device (SID) and the MAP/5, MAP/40, or MAP/100  
represent local devices. Place the SID and the MAP in the same area and close  
enough together so the RS-232 cable supplied with the SID can connect to the  
computer. During installation, the AT&T technician will place the SID and the  
MAP in the location specified by the customer.  
For the link between the MCI port and the INTUITY System, AT&T uses an  
Electronic Industries Association (EIA) RS-232-C serial data electrical interface.  
AT&T supplies an EIA standard RS-232 cable with a 25-pin connector. You  
cannot directly connect the cable to the switch. The MCI port on the backplane of  
the switch has a 25-pair connector. AT&T supplies the 25-pair to 25-pin adaptor  
required to connect the RS-232 cable to the backplane of the switch. The  
customer or the switch vendor representative must connect the adaptor to the  
switch. AT&T assumes responsibility only for the RS-232 cable that connects to  
the SID.  
If the distance from the switch to the SID is longer than the RS-232 cable  
reaches, you, the customer, must supply a cable that attaches between the AT&T  
supplied cable and the NEAX 2400 MCI port adaptor. Use a cable that meets the  
EIA RS-232 standards, including the 50 feet maximum cable length. Failure to  
meet EIA communication standards may cause data transmission errors. If you  
cannot reach the switch with the 50 feet maximum cable length, you, the  
customer, must determine and engineer a method of connecting the SID and the  
switch, such as using a limited-distance modem. AT&T does not recommend any  
particular methods.  
1-4 Issue 2 December 1995  
             
System Configuration  
System Configuration  
The Intuity system connects to the NEAX switch through a Switch Integration  
Device (SID). Figure 1-2 shows you the connections between an Intuity system  
and a NEAX switch through the multi-port serial card. Figure 1-3 shows you the  
connections between an Intuity system on a MAP/5 platform and a NEAX switch  
through COM1.  
Digital  
information  
link  
Demarcation  
point  
(MCI link)  
Multi-port  
serial card  
Customer-  
provided  
connection  
to NEAX  
NEAX 2400  
switch  
Null cable  
(shipped  
with SID)  
SID  
Modular  
cable  
RS-232  
6-25 pin  
adapter  
RS-232  
cable  
Analog  
(voice) link  
PA-16LCQ  
analog port  
IVC6  
Modular  
cable  
Figure 1-2 Connections through the Multiport Serial Card for an Intuity Integration with  
a NEAX Switch  
Issue 2 December 1995 1-5  
   
Introduction and Requirements for Integration  
Figure 1-3 Connections through the COM 1 Serial Port for an Intuity Integration with a  
NEAX Switch (MAP/5 only)  
1-6 Issue 2 December 1995  
 
System Configuration  
Intuity System Required Hardware  
Table 1-1 lists the hardware components required on the Intuity system for the  
NEAX integration.  
Table 1-1. Intuity System Hardware Components Required for the Integration  
AT&T  
Supplied  
Customer  
Supplied  
Component  
Description  
MAP/5, MAP/40, or Hardware platform that operates the  
X
X
MAP/100  
Intuity system software  
IVC6 cards  
Integrated Voice Processing (IVC6)  
cards used for voice port connections.  
May have a maximum of 11 cards.  
Includes any of the following hardware:  
885A adaptors and cables  
X
X
25-ft. modular cords with 6-pin to 25-pin  
adapters  
Two high density cables, RJ21X, with a  
356B adapter for T/R distribution  
X
X
Multiport serial  
port card  
Equinox multiport card provides multiple  
serial ports for adjunct component  
connections. On the MAP/40 and MAP/  
100, the COM ports are occupied by  
other components and the Equinox card  
must be used for the SID connection. On  
the MAP/5, the COM1 port can be used  
for the SID connection.  
MAP5 only:  
RS-232 cable  
(DB-25)  
For a COM1 connection on the MAP/5, an  
RS-232 cable, DB-25, is required to  
connect the SID to the Intuity system.  
The cable includes a 25-pin to 9-pin  
adapter (DB-9).  
X
X
Equinox  
For a connection to the Equinox multiport  
serial card, an RS-232 cable with a 6-pin  
to 25-pin adapter is required.  
connection only:  
RS-232 cable with  
6-pin to 25-pin  
adapter  
Issue 2 December 1995 1-7  
   
Introduction and Requirements for Integration  
Switch Integration D evice Required Hardware  
Table 1-1 lists the required SID components for the integration.  
Table 1-2. Switch Integration Device Hardware Components Required for the  
Integration  
AT&T  
Supplied  
Customer  
Supplied  
Component  
SID  
Description  
AT&T Switch Integration Device,  
Release 2  
X
Null Cable  
Y-Cable  
Used for connection to SID  
X
X
Used for connection from Null cable to  
customer A25B Cable  
A25B Cable  
MCI Cable  
25-pair Amphenol female-to-female cable  
used to connect Y-Cable and NEAX port  
cable or MCI cable  
X
X
Cable that connects from the NEAX MCI  
digital port to the A25B cable  
NOTE:  
AT&T only assumes responsibility for connecting the Null cable and the  
Y-cable to the SID. All remaining connections must be performed by the  
customer or the customer’s switch technician.  
1-8 Issue 2 December 1995  
         
System Configuration  
NEC NEAX 2400 MCI Hardware  
The customer must provide the correct switch and related components as  
described in Table 1-3. All required items should be available and configured  
before an AT&T technician arrives to install the INTUITY system. The INTUITY  
system integrates only with the NEC NEAX 2400 switch and related components  
described in Table 1-3.  
Table 1-3. NEAX Switch Required Components  
AT&T  
Supplied  
Customer  
Supplied  
Component  
Description  
NEAX 2400 MCI  
Switch  
Models UMG and MMG with software  
level 4000 or greater with support for  
the MCI link  
X
Models SIM and IMG with software  
level 5200 or greater with support for  
the MCI link  
The switch must have the 5200  
Feature Application Floppy Disk  
software installed. After installing the  
software, reboot the switch.  
MCI Digital Port  
Configure an I/O port, for example  
PA-IO02, as the MCI link  
X
X
PA-16LCQ analog  
ports  
PA-16LCQ recommended because it can  
be programmed to provide loop current  
disconnect. An analog port is required  
for each voice port. An analog port is  
also needed for the internal modem on  
the SID.  
Issue 2 December 1995 1-9  
             
Introduction and Requirements for Integration  
In addition to the hardware and software listed in Table 1-3, you must provide the  
following administration on the NEAX 2400.  
Program the PA-16LCQ analog ports to provide an adequate loop current  
disconnect, or wink. The PA-16LCQ card provides a default value of  
approximately 128ms wink. The wink can be increased to approximately  
448ms with a firmware upgrade from NEC. Without the upgrade and the  
increase, two items occur:  
— Call holding times increase substantially because the default  
disconnect time is lower than the minimum time required by the  
INTUITY System.  
— Call answer messages end with a reorder tone of approximately  
one second.  
Set the recall timer on the NEAX switch to an amount of time longer than  
the ring-no-answer time. If you do not, calls blind transferred to  
subscribers administered for forward on ring-no-answer recall back to the  
INTUITY System channel.  
Administer the INTUITY System to transfer calls to a station other than an  
actual attendant console, for example a digital telephone capable of  
displaying calling party information. The NEAX 2400 switch does not allow  
stations to transfer calls to an attendant console.  
1-10 Issue 2 December 1995  
       
Switch Integration Device Basics  
2
Before you attempt to operate and administer the Switch Integration Device (SID)  
and integrate an NEC NEAX 2400 MCI switch with an INTUITY System, you need  
to understand the hardware components of the SID and how to use the device.  
The information in this chapter explains the basic components of the SID and  
how to use the system forms or screens.  
The chapter covers the following topics.  
SID hardware component descriptions  
SID hardware component illustrations  
Menu forms  
Edit forms  
Actions forms  
Help functions  
Read the information in this chapter to understand the SID hardware and  
software.  
Issue 2 December 1995 2-1  
       
Switch Integration Device Basics  
The Switch Integration Device  
Hardware  
Before you use the SID, you need to understand each hardware component.  
Read the descriptions below of each component and refer to Figure 2-1. to  
locate the component.  
Front Panel  
LCD display  
A two-line, 40-character, backlighted LCD display  
screen used to show all menus and information on the  
SID.  
Diagnostic lights  
LED lights used to indicate and trace possible  
problems in the SID. The LEDs help to determine if  
problems exist in the SID, the link to the PBX, the link to  
the INTUITY System, or any combination of the  
different links or systems. The Status LED lights when  
you power on the SID.  
Keypad  
A 19-key, membrane-style keypad used to select  
menu items, enter information, and perform all  
administration on the SID. The keys include ten  
numbered keys (0-9), four directional arrow keys, a  
#
pound sign (  
)key, a star key (  
), a Function key,  
*
a Mode key, and an Enter key. Chapter 8, "Switch  
contains tables that show the function of each key, if  
different than marked.  
Rear Panel  
Power switch  
The toggle switch used to turn the SID on and off.  
Power cord outlet  
The male outlet where you plug in the power cord  
shipped with the SID.  
Link A and Link B  
Modem port  
Two RS-232 ports used to connect the SID to the PBX  
and the INTUITY System. Chapter 4, "Hardware  
Installation", of this document explains the proper  
connections for the two ports. (Detail 25 pin)  
The SID contains an internal modem used for  
diagnostic and software upgrade purposes. Use the  
modem port to connect the SID’s modem to an  
analog line.  
Continue to the next section, “Using the SID Software,” for an explanation of how  
to use the SID displays and menus.  
2-2 Issue 2 December 1995  
                                 
The Switch Integration Device Hardware  
ABC  
2
DEF  
3
Func Mode  
1
JKL  
5
G4HI  
M6NO  
LCD  
DISPLAY  
PRS  
7
TUV WXY  
8
9
VM  
PBX  
COM  
APP  
0
#
Enter  
Status  
*
KEYPAD  
DIAGNOSTIC  
LIGHTS  
25 Pin  
25 Pin  
Power  
Switch  
Link B  
Link A  
Line B  
Power  
Cord  
Outlet  
(Male)  
Diag  
Net B  
Net A  
Modem  
Line A  
115-230V AC  
50/60 Hz  
(Fan Outlet)  
Figure 2-1. Top: SID Front Panel  
Bottom: SID Back Panel  
Issue 2 December 1995 2-3  
 
Switch Integration Device Basics  
The Switch Integration Device  
Software  
The SID contains software that allows you to perform installation, configuration,  
and diagnostic tasks by using the keypad and the LCD screen. As you  
administer the SID, you use three types of forms or screen displays. Each type of  
form has a specific task.  
Menu Forms — used to select one of several options.  
Edit Forms — used to enter information into the SID’s configuration.  
Action Forms — used to perform an action, view event logs, or monitor the  
system.  
This section contains descriptions and examples of each form and provides you  
with instructions for using the forms. You also can find tables that show you valid  
key actions for each form.  
Menu Forms  
Menu forms allow you to select options by pressing a key. You can select another  
menu, an edit form, or an action form. The menu forms allow you to move  
between important forms by pressing only a few keys. Figure 2-2. shows you the  
MCI User Interface Main Menu.  
NEC  
1-View  
2-Utils  
5-Logs  
3-System  
4-Setup  
Figure 2-2. The MCI User Interface Main Menu  
A menu form contains two items:  
Name  
You can find the menu name in the upper left hand corner  
of the LCD display. Use the name as a reference item.  
List of options  
Menus show you different options. Each option has a  
number and a label. Not all menus contain the same  
number of options. To select an option from a menu, press  
the option number on the keypad. The SID clears the  
current form from the LCD display and places the form you  
selected on the display. The label you selected appears  
as the name of the form.  
2-4 Issue 2 December 1995  
                   
The Switch Integration Device Software  
Example: If you wanted option 4, SETUP, from the MCI User Interface Main Menu  
shown in Figure 2-2., press 4 on the keypad. After you press 4, you see the  
SETUP form appear on the screen as shown in Figure 2-3..  
SETUP  
1-Params  
2-Ports  
3-Clear  
4-Advanced  
Figure 2-3. The Setup Form  
The SID uses menus to organize all options and functions into categories. Menus  
also permit the user to navigate easily through the forms by pressing one or more  
keys.  
Each type of form requires you to use different keys on the keypad to make  
selections and enter information. The table below shows you what keys to use  
with the menu forms.  
Key  
Action  
1,2,3,4,5,6,7,8,9,0 Select menu option  
*,#  
No action  
Func  
Mode  
Arrows  
Enter  
Return to main menu  
No action  
No action  
No action  
Edit Forms  
Edit forms allow you to use the keypad to enter information into the SID’s  
configuration. There are three types of edit forms:  
Single Item  
Two Item  
Scroll Item  
This section contains descriptions and examples of each type of edit form and  
provides you with instructions for using the forms.  
Issue 2 December 1995 2-5  
           
Switch Integration Device Basics  
Single Item Edit Forms  
On a Single Item Edit form, you must enter one piece of information or answer  
one question. Figure 2-4. shows you an example of a single item edit form, the  
SETUP form. On the form, you need to enter the number of ports assigned to the  
INTUITY System. In this example, you enter the appropriate value using the digits  
ENTER  
on the keypad and press  
.
SETUP  
Number of Ports  
------  
Figure 2-4. The Setup Form  
Two Item Edit Forms  
Two Item Edit forms ask two related questions. After you answer the first question  
ENTER  
and press  
, the cursor moves to the second line. You must now enter  
ENTER  
information for the second question. When you press  
the second time, the  
cursor wraps or moves back to the first line. If you have entered all information  
FUNC  
press  
correctly, press  
or  
to move to the next edit form. You can  
to  
return to Main Menu. If you did not enter the information correctly, you can  
change the information until you have everything correct. Figure 2-5. shows you  
the VM Port form, an example of a two item edit form.  
VM Port  
LTN:  
------  
------  
Extension:  
Figure 2-5. The VM Port Form  
Scroll Item Edit Forms  
Scroll Item Edit forms ask questions that have a limited number of answers. The  
SID places a default value in the field, but allows you to scroll or search through  
the options. You use the left and right arrow keys on the keypad to scroll through  
the options. Figure 2-6. shows you a sample scroll item edit form, the MCI form.  
MCI  
Baud Rate:  
1200  
<- ->1  
Figure 2-6. The MCI Form  
2-6 Issue 2 December 1995  
                 
The Switch Integration Device Software  
In the example, you use the MCI form to set the baud rate for the MCI link. You  
can set the baud rate to specific values between 300 and 9600 baud. On the  
form you see a default value of 1200. To see the other options, you press the left  
arrow key to decrease the baud rate or press the right arrow key to increase the  
ENTER  
rate. When you find the rate you want, press  
to confirm your choice. You  
can recognize scroll item edit forms by the small arrow symbols (<- ->) shown  
below the form name.  
Edit Form Keys  
Edit forms require you to enter data for SID setup and configuration. Most edit  
forms have default values already entered on them. If you choose to use the  
FUNC  
default value, press  
to exit the form. As you edit forms, you can move to  
the next or previous edit form, return to the main menu, or access a help screen.  
Refer to the table below for a list of keys and the action each key performs.  
Key  
Action  
1,2,3,4,5,6,7,8,9,0  
*,#  
Data entry keys  
Data entry keys  
Return to main menu  
Help  
Func  
Mode  
Up Arrow  
Down Arrow  
Right Arrow  
Left Arrow  
Enter  
Go to previous edit form  
Go to next edit form  
Get higher value  
Get lower value  
Confirm entry  
With some menu selections, you can access multiple edit forms that link together.  
When you access multiple edit forms, press  
to move to the previous form.  
to move to the next form or press  
Issue 2 December 1995 2-7  
   
Switch Integration Device Basics  
Edit Form H elp Functions  
Edit forms allow you to actively access help screens. To access the help screen,  
MODE  
press  
at any edit form. The SID places the help screen on the LCD  
display. The SID retains any information you may have entered on the edit form  
and places the edit form with your information back on the display when you exit  
the help screen. You do not lose any information. Most help screens appear as  
shown in Figure 2-7., although certain edit forms add or delete options.  
EDIT  
1-Overtype  
4-Undo  
2-Insert 3-Clear  
Figure 2-7. Help Screen Options Accessed From an Edit Form  
The following list shows you each available option and explains the action of  
each option shown on the help screen.  
Overtype  
The option places the editor into a mode that allows you to  
enter new characters over existing characters.  
Insert  
The option changes the editor into a mode that allows you to  
insert new characters between existing characters.  
Clear  
Undo  
The option erases all characters in the field.  
The option replaces any new information typed in the field with  
information from the stored configuration.  
Action Forms  
Action Forms provide you with a window or a view into the integration application.  
With action forms, you can monitor the application activity, review event logs, or  
check statistical information. Figure 2-8. shows a sample action form, the  
Statistics View form.  
STATISTICS VIEW  
Calls:  
12481  
MWIs:  
10412  
Figure 2-8. The Statistic View Action Form  
Action forms operate in a dynamic or real-time mode. The screen changes with  
each transaction processed by the SID. When you finish observing an action  
FUNC  
MODE  
press  
form, you can press  
to return to the main menu. You also can  
to access any available help options for the action form. Although not all action  
MODE  
forms have help options, by pressing  
you usually can find optional ways  
to look at the information presented on the action form.  
2-8 Issue 2 December 1995  
                     
The Switch Integration Device Software  
All action forms use the same keys on the keypad to perform functions and make  
selections. The table below shows you what keys to use with the action forms.  
Key  
Action  
1,2,3,4,5,6,7,8,9,0  
No action  
*,#  
No action  
Func  
Mode  
Arrows  
Enter  
Return to main menu  
Help for Action Form  
No action  
No action  
You have read the basic information necessary to integrate and INTUITY System  
with an NEC NEAX 2400 MCI switch. Proceed to Chapter 3, "Switch Integration  
Planning", to plan the switch integration and prepare for the installation and  
administration procedures.  
Issue 2 December 1995 2-9  
Switch Integration Device Basics  
2-10 Issue 2 December 1995  
Switch Integration Planning  
3
Before you implement the NEC NEAX 2400 Message Center Interface (MCI)  
integration with an INTUITY System, you must plan the process. This chapter  
provides worksheets and information to help you plan and record the integration.  
You use the worksheets later to complete the switch integration process.  
By completing the worksheets you collect the following information:  
Number of voice mail ports  
Message desk number  
Calling party identification pad string  
Message waiting indicator pad string  
Message waiting indicator features  
Extensions/Logical terminal number plan  
Message center interface baud rate  
Simplified message desk interface baud rate  
Continue with the instructions on the next page to plan the switch integration.  
Issue 2 December 1995 3-1  
       
Switch Integration Planning  
Determining the Number of Voice  
Mail Ports  
You must specify the number of voice mail ports for the Switch Integration Device  
(SID) to support and monitor.  
The number of ports for the SID is the same as the number of ports assigned to  
the INTUITY System. The maximum number of supported lines depends on the  
switch software level. Your switch software must support the UCD overflow  
feature. The SID assigns a default value of 140 to this field. To find the number of  
voice ports assigned on the INTUITY System, refer to INTUITY New System  
Planning, 585-310-603. After you determine the number of voice mail ports you  
need to assign on the SID, write the number on line 1 of Worksheet A.  
Worksheet A: Switch Integration Information  
Line  
Field or Feature Name  
Number of voice mail ports:  
Value  
1
2
3
4
5
Message Desk Number:  
CPID Pad String Number:  
MWI Pad String Number:  
001  
0000000  
0000000  
MWI Feature:  
(ENABLE = on, DISABLE = off)  
6
7
MCI Baud Rate:  
SMDI Baud Rate:  
Setting the Message Desk Number  
The Simplified Message Desk Interface (SMDI) message desk number must  
match the number assigned on the voice mail system. For an INTUITY System,  
use the default value assigned to the SID. The default value is 001. Line 2 of  
Worksheet A already contains the value 001 as the message desk number.  
3-2 Issue 2 December 1995  
               
Setting the Calling Party Identification Pad String  
Setting the Calling Party Identification  
Pad String  
The Message Center Interface (MCI) protocol, used by the NEAX 2400 switch to  
communicate with the SID, provides calling and called party information  
consistent with the dial plan administered on the switch. The SID operates on  
Simplified Message Desk Interface (SMDI) protocol which uses a seven-digit  
field. To compensate for the difference between the MCI and SMDI protocols, the  
SID uses a seven-digit string, called the Calling Party Identification Pad (CPID)  
string, that the SID overwrites with caller identification information. The SID  
assigns the field a default value of 0000000. For an INTUITY System, use the  
default CPID string of 0000000. Line 3 of Worksheet A already contains the value  
0000000 as the CPID pad string.  
Example: If you set the CPID pad string to 0000000 and the SID receives a caller  
ID of 245, the SMDI caller ID information becomes 0000245.  
Setting the Message Waiting Indicator  
Pad String  
The Message Waiting Indicator (MWI) Pad String operates on the same basis as  
the CPID Pad String. As with the CPID Pad String, the SID uses a seven-digit  
string, called the Message Waiting Indicator (MWI) pad string, that informs the  
SID about the format of MWI information generated by an INTUITY System. The  
SID uses the MWI pad string to strip off digits not required by MCI. The SID  
assigns a default MWI pad string of 0000000. For an INTUITY System, use the  
default MWI pad string of 0000000. Line 4 of Worksheet A already contains the  
value 0000000 as the MWI pad string.  
Setting the Message Waiting Indicator  
Feature  
The MWI feature enables the INTUITY System to activate message waiting  
lamps. The SID sets the default value for this field to ENABLE, which activates the  
MWI feature. If you do not want the INTUITY System to activate the MWIs, change  
the field to DISABLE. Write the value on line 5 of Worksheet A.  
Determining the Message Center  
Interface Baud Rate  
You must set the baud rate for the MCI link. The SID provides baud rate  
selections of 300, 1200, 2400, and 9600 baud and sets a default of 1200 baud.  
Make sure that the baud rate equals the dip switch settings on the MCI link  
switch I/O card. Write the MCI link baud rate on line 6 of Worksheet A. If you plan  
to use the default setting, write 1200 on the worksheet.  
Issue 2 December 1995 3-3  
                         
Switch Integration Planning  
Determining the SMDI Baud Rate  
You must set the baud rate for the Simplified Message Desk Interface (SMDI)  
link. The SID provides baud rate selections of 300, 1200, 2400, and 9600 baud  
and sets a default of 1200 baud. AT&T recommends that you use a baud rate of  
2400. Write the SMDI link baud rate on line 7 of Worksheet A.  
Determining the Extension/Logical  
Terminal Number Plan  
On the INTUITY System, you assign a channel to each extension to allow for  
switch communications. For the SID application, you associate a Logical  
Terminal Number (LTN) with each analog extension number used by the INTUITY  
System.  
For example, if you assign channel 0 to extension 2222 on the INTUITY System,  
you assign LTN 1 (0001) to the extension on the SID. Assigning the LTN to an  
extension tells the SID where to send information for the extension. If you do not  
assign the LTNs, the SID does not integrate calls properly.  
NOTE:  
The INTUITY System uses 0 as the first channel number assigned to an  
extension. The SID assigns 1 as the first LTN assigned to an extension. As  
you assign channels and LTNs, the number is always one greater than the  
number assigned on the INTUITY System.  
To assign LTNs and extensions on the SID, refer to the planning document or  
have your switch administrator list the extensions of all the analog ports assigned  
on the INTUITY System. Use Worksheet B on the next page to record the LTNs,  
channels, and extensions. After you complete all of the worksheets, proceed to  
1
3-4 Issue 2 December 1995  
             
Determining the Extension/Logical Terminal Number Plan  
Worksheet B: Extension/LTN Plan  
Extension LTN  
Extension  
LTN  
1
2
3
4
5
6
7
8
9
10  
12  
14  
16  
18  
20  
22  
24  
26  
28  
30  
32  
34  
36  
38  
40  
42  
44  
46  
48  
50  
52  
54  
56  
58  
60  
62  
64  
11  
13  
15  
17  
19  
21  
23  
25  
27  
29  
31  
33  
35  
37  
39  
41  
43  
45  
47  
49  
51  
53  
55  
57  
59  
61  
63  
Issue 2 December 1995 3-5  
 
Switch Integration Planning  
3-6 Issue 2 December 1995  
Hardware Installation  
4
This chapter describes the hardware and cable installation tasks required to  
integrate the NEAX 2400 MCI switch with an INTUITY System through a switch  
integration device (SID). Before you proceed with the instructions in this chapter,  
verify that the hardware has been installed and that all required steps have been  
completed on one of the following checklists:  
INTUITY MAP/5 Installation Checklist, 585-310-147  
INTUITY MAP/40 Installation Checklist, 585-310-141  
INTUITY MAP/100 Installation Checklist, 585-310-137  
This chapter covers the installation of all integration-related hardware  
components. The tasks must be performed by the AT&T installation technician,  
the customer, or the customer’s switch technician. Each task provides an  
explanation of who should perform the task.  
The hardware installation tasks covered in this chapter include:  
Connect an analog line to the modem  
Connect the MCI line to the switch  
Connect the MCI cable to the A25B cable  
Connect the Null cable and the Y-cable to the SID  
Connect the SID to the INTUITY system  
Connect the SID power cord  
Continue with the instructions on the next page to install the hardware.  
Issue 2 December 1995 4-1  
   
Hardware Installation  
Connect an Analog Line to the Modem  
This task should be performed by the AT&T installation technician and the  
customer or the customer’s switch technician.  
The SID contains an internal modem that allows for remote site access and  
maintenance. You must connect an analog line from the switch to the remote  
modem to allow for maintenance. Connect the analog line to the switch before  
the AT&T installation technician arrives.  
Use the following procedure to connect the analog line to the modem.  
1. Connect the analog line to the MODEM port on the SID, as shown in Figure  
Proceed to the next task.  
25 Pin  
25 Pin  
Power  
Switch  
Link B  
Net B  
Link A  
Line B  
Power  
Cord  
Outlet  
(Male)  
Diag  
Net A  
Modem  
Line A  
115-230V AC  
50/60 Hz  
(Fan Outlet)  
Figure 4-1. Back View of the SID  
4-2 Issue 2 December 1995  
   
Connect the MCI Line to the Switch  
Connect the MCI Line to the Switch  
The customer or the customer’s switch technician must complete this task. AT&T  
does not assume responsibility for any cable connections to the NEAX 2400  
switch.  
The NEAX 2400 switch communicates with the SID through a Message Center  
Interface (MCI) link. To connect the link, the customer must provide a cable to  
connect to the MCI digital port and also provide an A25B cable to connect to the  
MCI cable. Figure 4-2 shows all of the cables and connections required for the  
integration.  
Digital  
information  
link  
Demarcation  
point  
(MCI link)  
Multi-port  
serial card  
Customer-  
provided  
connection  
to NEAX  
NEAX 2400  
switch  
Null cable  
(shipped  
with SID)  
SID  
Modular  
cable  
RS-232  
6-25 pin  
adapter  
RS-232  
cable  
Analog  
(voice) link  
PA-16LCQ  
analog port  
IVC6  
Modular  
cable  
Figure 4-2. NEAX Connections to the INTUITY System  
NOTE:  
To reduce the chance for data communication errors, do not exceed the  
Electronics Industry of America (EIA) RS-232 standard cable length of 50  
feet.  
Issue 2 December 1995 4-3  
       
Hardware Installation  
Use the following instructions to connect the MCI line to the NEAX 2400 switch.  
1. Set the MCI I/O port (PN PAIO02) at the same baud rate as the SID, 2400  
baud. Use Table 4-1 to set the DIP switches on the MCI I/O port.  
NOTE:  
To set the baud rate for the MCI Link, you must set switches 1, 2,  
and 3 in a specific combination. For example, to set the baud rate  
at 2400BPS, set switch 1 to ON, switch 2 to OFF, and switch 3 to  
OFF.  
Table 4-1. MCI I/O Port DIP-Switch SW01 or SW11 Settings for Switches 1  
through 3  
Switch Number  
1
2
3
Function  
ON  
ON  
ON  
ON  
ON  
300BPS  
OFF  
ON  
600BPS  
ON  
OFF  
OFF  
ON  
1200BPS  
2400BPS  
4800BPS  
9600BPS  
Settings  
ON  
OFF  
ON  
OFF  
OFF  
ON  
OFF  
4-4 Issue 2 December 1995  
   
Connect the MCI Line to the Switch  
2. Set the parity of the MCI link to even and the word length to 7 bits.  
Use Table 4-2 and Table 4-3 to set the DIP-switches on the MCI I/O card  
in the switch.  
NOTE:  
If you need more information for setting the baud rate, parity, and  
DIP-switches on the NEAX 2400 MCI port, refer to the  
documentation supplied with your switch or contact your switch  
service representative.  
Table 4-2. MCI I/O Port DIP-Switch SW01 or SW11 Settings for Switches 4  
through 8  
Switch  
Number  
Setting  
Function  
ON  
Parity bit valid  
Parity bit invalid  
Odd parity  
4
OFF  
ON  
5
6
7
8
OFF  
ON  
Even parity  
7 bits  
OFF  
ON  
8 bits  
1 stop bit  
OFF  
ON  
2 stop bits  
Send side FIFO is 1 byte  
Send side FIFO is 64 bytes  
OFF  
Issue 2 December 1995 4-5  
   
Hardware Installation  
Table 4-3. MCI I/O Port DIP-Switch SW02 or SW12 Settings for Switches 1  
through 8  
Switch  
Number  
Setting  
Function  
ON  
When PB lead is - terminal is busy  
When PB lead is + terminal is busy  
DTR signal is always ON  
DTR signal is controlled by the CPU  
DSR signal is not provided  
DSR signal is provided  
CD is not provided  
1
2
3
4
5
6
OFF  
ON  
OFF  
ON  
OFF  
ON  
OFF  
ON  
CD is provided  
CS is not provided  
OFF  
ON  
CS is provided  
CI is not provided  
OFF  
ON  
CI is provided  
PB signal is not provided  
PB signal is provided  
Not used  
7
8
OFF  
OFF  
NOTE:  
Recommended Default Settings:  
If you use port 0, configure switches 01 and 02. If you use  
port 1, configure switches 11 and 12.  
Standard switch settings for SW01 or SW11 are 1 ON, 2 OFF,  
3 ON, 4 OFF, 5 OFF, 6 OFF, 7 ON, and 8 ON.  
Standard switch settings for SW02 or SW12 are 1 ON, 2 ON,  
3 ON, 4 ON, 5 ON, 6 ON, 7 ON, and 8 OFF.  
3. Connect one end of a 25-pair cable to the MCI I/O port on the switch.  
To create the cable, refer to Table 4-4 for the correct cable pinouts.  
4-6 Issue 2 December 1995  
   
Connect the MCI Cable to the A25B Cable  
Table 4-4. Cable Pinouts  
RS-232  
Pin  
Number  
NEAX 2400  
25 Pair  
RS-232  
Function  
Port 0  
Violet/Slate  
Blue/White  
Orange/White  
Blue/Red  
Frame Ground  
Transmit Data  
Receive Data  
Signal Ground  
1
3
2
7
Port 1  
Violet/Slate  
Frame Ground  
Transmit Data  
Receive Data  
Signal Ground  
1
3
2
7
Green/Black  
Brown/Black  
Green/Yellow  
Proceed to the next section.  
Connect the MCI Cable to the A25B  
Cable  
The customer or the customer’s switch technician must connect the cable. AT&T  
does not assume responsibility for connecting the MCI cable and the A25B  
cable.  
After connecting the MCI cable to the switch, you must connect the MCI cable to  
the A25B 25-pair Amphenol cable. Use the following instructions to complete the  
connection.  
1. Connect the free end of the MCI cable to one end of the A25B cable.  
2. Connect the free end of the A25B cable to the Amphenol connector on the  
Y-cable shipped with the SID.  
Proceed to the next section.  
Issue 2 December 1995 4-7  
       
Hardware Installation  
Connect the Null Cable and the  
Y-Cable to the SID  
The AT&T installation technician, the customer, or the customer’s switch  
technician must complete this task.  
The NEAX 2400 switch communicates with the SID through a Message Center  
Interface (MCI) link. To connect the SID to the MCI digital port, you must connect  
a Null cable and a Y-cable to the SID. Use the following instructions to connect  
the cables to the SID.  
1. Connect one end of the Null cable to the 25-pin Link B on the SID, shown  
2. Connect Port 0 of the Y-cable to the free end of the Null cable.  
NOTE:  
Port 1 on the Y-cable is not used for any connections with this  
integration.  
Proceed to the next section.  
25 Pin  
25 Pin  
Power  
Switch  
Link B  
Net B  
Link A  
Line B  
Power  
Cord  
Outlet  
(Male)  
Diag  
Net A  
Modem  
Line A  
115-230V AC  
50/60 Hz  
(Fan Outlet)  
Figure 4-3. Back View of the SID  
4-8 Issue 2 December 1995  
   
Connect the SID to the INTUITY System  
Connect the SID to the INTUITY  
System  
This task requires you to connect the 6’ RS-232 cable to the SID and to the  
INTUITY System and should be completed by the AT&T installation technician.  
The cable connects directly to the SID and connects to the INTUITY system  
through a 6-to-25-pin adaptor and a modular cable. Use the following  
instructions to connect the SID to the INTUITY System.  
1. Connect the 25-pin RS-232 connector to Link A on the back of the SID.  
Figure 4-3 shows you the location of Link A.  
2. Connect the 25-pin end of the 6-to-25-pin adaptor to the free end of the  
RS-232 cable.  
NOTE:  
If you are connecting the SID to a MAP/5 through the COM1 port,  
you do not need the adaptor. Connect the free end of the RS-232  
cable to the COM1 port.  
3. Plug the modular cable into the 6-to-25-pin adaptor.  
4. Plug the free end of the modular cable into the multiport serial card in the  
MAP/5, MAP/40, or MAP/100 platform.  
Proceed to the next section.  
Connect the SID Power Cord  
The AT&T installation technician or the customer must complete this task.  
1. Plug the female end of the power cord into the AC power-in socket on the  
2. Plug the male end of the power cord into the AC outlet provided by the  
customer.  
3. Locate the power switch on the back of the SID, shown in Figure 4-3.  
4. Toggle the power switch to the ON position.  
When you turn on the power switch, the Status LED on the front of the SID  
illuminates.  
You have completed the hardware installation steps required for the NEAX 2400  
System", in this document.  
Issue 2 December 1995 4-9  
               
Hardware Installation  
4-10 Issue 2 December 1995  
Installing SID Software on the  
INTUITY System  
5
This chapter provides procedures for installing the SID software on the INTUITY  
system.  
NOTE:  
Before you install the SID software, make sure that the voice system and  
maintenance software are installed. Also, ensure that no other switch  
software is already installed.  
To install the SID software, perform the following 4 procedures:  
1. Stop the voice system.  
2. Load the SID software.  
3. Start the voice system.  
4. Turn on INTUITY AUDIX transfer feature.  
Each of these procedures is described in the following sections.  
Requirements  
Before you install the SID software, note the following requirements:  
Login: craft  
Materials: SID Switch Integration  
Software (2 floppy disks)  
Issue 2 December 1995 5-1  
             
Installing SID Software on the INTUITY System  
Stop the Voice System  
Before you can load the SID software, you must stop the voice system.  
!
CAUTION:  
All calls in progress will be disconnected.  
Use the following procedure to stop the voice system.  
1. Login as craft.  
ENTER  
2. Press  
to accept the AT386 default.  
You see the INTUITY Administration menu.  
3. Select the following series of menu options:  
> Customer/Services Administration  
> System Management  
> System Control  
>Stop Voice System  
After you select the last option, Stop Voice System, you receive the  
following message:  
Enter y to continue, n to quit.  
4. Enter y to begin the process.  
Before stopping the voice system, the system pauses until all calls in  
progress disconnect. During the pause, you see a series of messages.  
When all calls have disconnected, you receive the following message:  
The Voice System has stopped  
Press ENTER to continue...  
ENTER  
5. Press  
.
The system returns you to the System Control menu.  
CANCEL  
6. Press  
until you see the INTUITY Administration menu.  
You are now ready to load the SID software, as described in the next  
section.  
5-2 Issue 2 December 1995  
   
Load the SID Software  
Load the SID Software  
1. Starting at the INTUITY Administration menu, select the following series of  
menu options:  
> Customer/Services Administration  
>System Management  
>UNIX Management  
>Software Install  
After you select the last option, you see the Software Install menu, as shown in  
Figure 5-1. Software Install Menu  
Issue 2 December 1995 5-3  
       
Installing SID Software on the INTUITY System  
2. Select Floppy drive from the Software Install menu.  
The system responds:  
Insert diskette into Floppy Drive 1.  
Type [go] when ready  
or [q] to quit: (default: go)  
3. Insert SID Switch Integration Package Disk 1 of 2 into the 3.5” floppy drive.  
ENTER  
4. Press  
to install the software.  
The system responds:  
Installation in progress. Do not remove the diskette.  
The following packages are available:  
1
sid INTUITY SID Switch Integration Package  
(486) 1.0-16  
Select package(s) you wish to process (or ‘all’ to  
process all packages). (default: all) [?, ??, q]  
ENTER  
5. Press  
to accept the default of all.  
You will see a series of messages indicating that the software is being  
installed including a copyright statement. The system pauses at the  
following prompt:  
Select type of switch:  
1) NEAX  
2) ROLM  
3) MITEL  
4) NORTHERN  
5) QUIT  
Enter Selection:  
6. Enter 1 to select NEAX. You receive the following confirmation message:  
Confirm: You selected option 1. (y/n)  
7. Enter y to select yes. The installation continues. The system pauses when  
you see the following prompt:  
Insert diskette 2 of 2 into Floppy Drive 1.  
Type [go] when ready  
or [q] to quit: (default: go)  
8. Remove Disk 1 of 2 from the floppy drive.  
9. Insert Disk 2 of 2 into the floppy drive.  
ENTER  
10. Press  
to continue the installation.  
Following several screen messages, you see the Switch Link  
Administration screen as shown in Figure 5-2. The screen contains the  
system defaults that are automatically set when you load the software.  
5-4 Issue 2 December 1995  
     
Load the SID Software  
Figure 5-2. Switch Link Administration Screen with System Defaults  
11. Use Table 5-1 to enter the correct values in each field on the Switch Link  
Administration screen.  
Issue 2 December 1995 5-5  
 
Installing SID Software on the INTUITY System  
Table 5-1. Switch Link Administration Screen Entries  
Field  
Description  
Data link test number Indicates the test number sent to the switch to verify  
whether the switch is active.  
Setting: A 7- or 10-digit number that is not an in-  
service extension number. The number of digits must  
agree with the setting for the dialstring size set on the  
to find the dialstring size.  
Serial port  
Indicates which port on the multi-port circuit card in  
the INTUITY system is connected to the integration  
device.  
Setting: Press  
(F2) to choose from a menu of  
CHOICES  
available ports. Settings are in the format /dev/ttysax,  
where x is a letter a - h representing a port on the  
circuit card (from right to left). AT&T recommends  
that you use /dev/ttysaa as the serial port.  
Baud rate  
Indicates the rate at which the SID and the INTUITY  
system communicate.  
Setting: A baud rate of 1200, 2400, 4800, or 9600.  
Press  
(F2) to choose from a menu of  
CHOICES  
possible settings. This setting must agree the BAUD  
setting on the SID. AT&T recommends that you use a  
baud rate of 2400.  
Comment  
Use the field to enter a comment. Enter a maximum of  
30 characters. In your comment, do not use double  
SHIFT  
quotation marks (“)  
or  
+ baaschksl  
(\).  
5-6 Issue 2 December 1995  
         
Load the SID Software  
SAVE  
12. Press  
(F3).  
After you press the key, you receive a confirmation message as shown in  
Figure 5-3. The message tells you that the serial port was registered  
successfully and that you need to start the voice system  
Figure 5-3 Switch Link Administration Confirmation Message  
CANCEL  
13. Press  
(F6).  
You see the Switch Link Administration screen.  
CANCEL  
14. Press  
(F6) again.  
You see  
smeevsesralges indicating that the installation is still running.  
When the installation process finishes, you see the following messages:  
Installation of INTUITY SID Integration Package (sid)  
was successful.  
Insert a diskette into Floppy Drive 1.  
Type [go] when ready  
or [q] to quit: (default: go)  
15. Remove Disk 2 of 2 from the floppy drive.  
16. Enter q to quit.  
The Software Install screen is redisplayed.  
CANCEL  
17. Press  
until you see the INTUITY Administration menu.  
Restart the voice system as described in the next section.  
Issue 2 December 1995 5-7  
 
Installing SID Software on the INTUITY System  
Start the Voice System  
Restart the voice system for the INTUITY system to accept and process calls.  
Use the following procedure to start the voice system.  
1. Starting at the INTUITY Administration menu, select the following series of  
menu options:  
> Customer/Services Administration  
> System Management  
> System Control  
>Start Voice System  
You see messages indicating that the voice system is being restarted.  
When the process finishes, you see the following message:  
Startup of the Voice System is complete  
Press ENTER to continue...  
ENTER  
2. Press  
.
You see the System Control menu.  
CANCEL  
3. Press  
until you see the INTUITY Administration menu.  
Turn on Transfer Feature  
After you install the NEAX software and restart the voice system, you need to turn  
on the transfer feature in INTUITY AUDIX. For this procedure, see INTUITY  
AUDIX Administration, 585-310-539, and set the transfer type field to basic.  
5-8 Issue 2 December 1995  
   
Administering the INTUITY System  
for the NEAX Integration  
6
This chapter describes how to administer the INTUITY system for integration with  
the NEAX switch. To integrate with the NEAX switch, the INTUITY system needs  
to know specific information about how the integration is set up, such as the  
serial port and baud rate being used. To administer the INTUITY system, you  
must complete the following screens:  
Switch Link Administration screen  
System Translation screen  
Issue 2 December 1995 6-1  
   
Administering the INTUITY System for the NEAX Integration  
Administering the Switch Link  
Administration Screen  
During the NEAX software installation process, the values for the Switch Link  
Administration screen were administered. You need to change the default  
settings on this screen. Use the following procedure to change the settings.  
1. Login as craft.  
ENTER  
2. Press  
to accept the AT386 default.  
You see the INTUITY Administration menu as shown in Figure 6-1.  
Figure 6-1. INTUITY Main Menu  
3. Select Switch Interface Administration from the INTUITY Main Menu.  
After you select the option, you see the Switch Interface Administration  
menu as shown in Figure 6-2.  
6-2 Issue 2 December 1995  
     
Administering the Switch Link Administration Screen  
Figure 6-2  
Switch Interface Administration Menu  
4. Select Switch Link Administration from the menu. After you select the  
option, you see the Switch Link Administration screen as shown in Figure  
Figure 6-3 Switch Link Administration Screen  
5. Use Table 6-1 to enter the correct values in each field on the Switch Link  
Administration screen.  
Issue 2 December 1995 6-3  
   
Administering the INTUITY System for the NEAX Integration  
Table 6-1. Switch Link Administration Screen Entries  
Field  
Description  
Data link test  
number  
Indicates the test number sent to the switch to verify  
whether the switch is active.  
Setting: A 7- or 10-digit number that is not an in-  
service extension number. The number of digits must  
agree with the setting for the dialstring size set on the  
to find the dialstring size.  
Serial port  
Baud rate  
Comment  
Indicates which port on the multi-port circuit card in the  
INTUITY system is connected to the integration device.  
Setting: Press  
(F2) to choose from a menu of  
CHOICES  
available ports. Settings are in the format /dev/ttysax,  
where x is a letter a - h representing a port on the  
circuit card (from right to left). AT&T recommends that  
you use /dev/ttysaa as the serial port.  
Indicates the rate at which the SID and the INTUITY  
system communicate.  
Setting: A baud rate of 1200, 2400, 4800, or 9600.  
Press  
(F2) to choose from a menu of possible  
CHOICES  
settings. This setting must agree the BAUD setting on  
the SID. AT&T recommends that you use a baud rate  
of 2400.  
Use the field to enter a comment. Enter a maximum of  
30 characters. In your comment, do not use double  
SHIFT  
quotation marks (“) or  
+ backslash (\).  
6-4 Issue 2 December 1995  
         
Administering the Switch Link Administration Screen  
SAVE  
6. Press  
(F3).  
After you press the key, you receive a confirmation message as shown in  
Figure 6-4. The message tells you that the serial port was registered  
successfully and that you need to stop and restart the voice system  
Figure 6-4 Switch Link Administration Confirmation Message  
CANCEL  
7. Press  
(F6) until you see the INTUITY Administration menu as  
shown in the Figure 6-1.  
8. Proceed to the next section, "Stopping and Restarting the Voice System".  
Issue 2 December 1995 6-5  
 
Administering the INTUITY System for the NEAX Integration  
Stopping and Restarting the Voice  
System  
To execute the changes you made on the Switch Link Administration screen, use  
the following procedure to stop and restart the voice system.  
1. Starting at the INTUITY Administration menu, shown in Figure 6-1., select  
the following series of menu options:  
> Customer/Services Administration  
> System Management  
> System Control  
>Stop Voice System  
After you select the last option, Stop Voice System, you receive the  
following message:  
Enter y to continue, n to quit.  
2. Enter y to begin the process.  
Before stopping the voice system, the system pauses until all calls in  
progress disconnect. During the pause, you see a series of messages.  
When all calls have disconnected, you receive the following message:  
The Voice System has stopped  
Press ENTER to continue...  
ENTER  
3. Press  
.
The system returns you to the System Control menu.  
4. Select Start Voice System from the System Control menu.  
After you select the option, you receive a message indicating that the  
voice system is restarting. When the process finishes, you receive the  
following messages:  
Startup of the Voice System is complete  
Press ENTER to continue...  
ENTER  
5. Press  
.
The system returns you to the System Control menu.  
CANCEL  
6. Press  
until you see the INTUITY Administration menu.  
6-6 Issue 2 December 1995  
     
Administering the System Translation Screen  
Administering the System Translation  
Screen  
Use the following procedure to administer the System Translation screen.  
1. Starting at the INTUITY Administration menu, shown in Figure 6-1., select  
the following series of menu options:  
> Switch Interface Administration  
> System Translation  
After you select the System Translation option, you see the System  
Translation screen as shown in Figure 6-5.  
Figure 6-5. System Translation Screen  
2. Use Table 6-2 to enter the correct values in each field on the Switch Link  
Administration screen.  
Issue 2 December 1995 6-7  
     
Administering the INTUITY System for the NEAX Integration  
Table 6-2. System Translation Screen Entries  
Field  
Description  
Switch link type  
The field contains the current switch link type. You  
cannot change this setting.  
Host type  
The field contains the current host switch type. You  
cannot change this setting.  
Host link ID  
Extension length  
The field contains the current host link ID. You  
cannot change this setting.  
The field indicates the number of digits allowed for  
each extension in the address range.  
Setting: Enter a number from 3 to 10.  
Address Ranges: first  
Address Ranges: last  
Address Ranges:  
The fields indicate the first and last extension  
number in the address range and the public network  
number.  
public network number  
Setting: Address ranges are obtained from the  
switch. You can have up to 8 address ranges, one  
for each public network number. These ranges  
cannot overlap.  
The number of digits for the first and last extensions  
corresponds to the setting in the Extension length  
field. The number of digits for the public network  
number must match the dial string on the SID. The  
public network number must end with the digits of  
the first extension number. For an example, see  
6-8 Issue 2 December 1995  
               
Administering the System Translation Screen  
SAVE  
3. Press  
(F3) to save you entries on the screen.  
After you press the key, you see the Command Output screen as shown in  
Figure 6-6. The message indicates that the fields were updated  
successfully.  
Figure 6-6 Command Output Screen  
CANCEL  
4. Press  
(F6) until you return to the INTUITY Administration menu.  
You have completed the procedure required on the INTUITY System.  
Issue 2 December 1995 6-9  
 
Administering the INTUITY System for the NEAX Integration  
6-10 Issue 2 December 1995  
NEAX 2400 Switch Administration  
7
This chapter contains instructions for administering an NEC NEAX 2400 MCI  
switch to work with an INTUITY System. If you have another type of switch, refer  
to the documentation provided with that switch or the switch integration package  
for more information.  
The instructions in this chapter only explain the screen fields and information  
necessary to integrate the NEAX 2400 switch with an INTUITY System. If you  
require more information for any screens or processes not explained in this  
chapter, refer to the documentation supplied with your switch for more  
information.  
As you administer the switch, you must perform the following processes:  
Administer analog voice mail ports  
Assign voice mail ports to a UCD group (switch group)  
Configure the Message Center Interface link  
NOTE:  
This chapter contains administration guidelines for the NEAX 2400 switch  
with the INTUITY System. The switch administration process should be  
performed by a trained NEC switch technician.  
Issue 2 December 1995 7-1  
     
NEAX 2400 Switch Administration  
Administer Analog Voice Mail Ports  
Each voice mail port connects to the switch through an analog line. For the  
integration process to function, you must configure the voice mail port analog  
lines in the same manner as you configure analog lines for a 2500 telephone set.  
After configuring the ports on the switch, you must assign the analog port  
extension numbers on the SID configuration. You perform the SID processes in  
NOTE:  
Automated Attendant may not work properly on the NEAX 2400 with  
software version 4200 due to limitations in the NEAX 2400 switch.  
Use the following instructions to administer the analog lines for the voice mail  
ports.  
1. Log on to the NEAX 2400 Maintenance and Administration Terminal  
(MAT). For NEAX 2400 MAT logon instructions, contact your system  
administrator.  
2. After you log on to the MAT, you see the 2400 Maintenance Command  
***  
SYSTEM CONTROL  
SYSTEM BACKUP  
MAKE BUSY CONTROL  
TRAFFIC DATA  
TEST  
2400 MAINTENANCE COMMAND MENU  
***  
1
2
3
4
5
6
7
STATION DATA  
TRUNK DATA  
8
NUMBERING PLAN  
9
SERVICE FEATURE DATA (1)  
SERVICE FEATURE DATA (2)  
SIGNAL TRANSLATION DATA  
RESTRICTION DATA  
INSTALLATION  
LIST UP  
10  
11  
12  
13  
14  
ENTER MENU ITEM NO [ 6 ]  
Figure 7-1. 2400 Maintenance Command Menu  
7-2 Issue 2 December 1995  
             
Administer Analog Voice Mail Ports  
3. Enter 6 to select the Station Data option. After you select the option, you  
see the Station Data Commands screen as shown in Figure 7-2.  
*** STATION DATA COMMANDS ***  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
ASDT: Assignment of Station Data  
ASCL: Assignment of Station Class Data  
ASTN: Assignment of Station Number  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM01]  
[CM02]  
[CM02]  
[CM01]  
[CM01]  
[CM01]  
DSTN: Display of Station Data  
AKYD: Assignment of Key Data for Dterm  
ASHP: Assignment of Station Hunting-Pilot  
RSHP: Remove Station Hunting-Pilot  
ASHC: Assignment of Station Hunting-Circularn  
RSHC: Remove Station Hunting-Circular  
ACPG: Assignment of Call Pickup Group  
AISA: Assignment of Individual Speed Calling Entry Area  
APHN: Assignment of Phantom Station Number  
ASHU: Assignment of Station Hunting-UCD  
RSHU: Remove Station Hunting-UCD  
AUOG: Assignment of UCD Overflow Group  
ENTER MENU ITEM NO [ 1 ]  
Figure 7-2. Station Data Commands Menu  
Issue 2 December 1995 7-3  
   
NEAX 2400 Switch Administration  
4. Enter 1 to select the Assignment of Station Data option and enter station  
administration information for each voice mail port. After you select the  
option, you see the screen as shown in Figure 7-3.  
Assignment of Station Data  
TN: 1 STN:  
LENS: 000000  
TEC: 1 RSC: 0 SFC: 0  
TN : Tenant Number  
STN : Station Number  
LENS: Line Equipment Number (6 Digits)  
TEC : Telephone Class (1-31)  
1-DP (10PPS) 22-EMM  
2-PB  
3-DP/PB  
11-VMM/VMZ  
12-Dterm V  
13-Data Terminal via Dterm V  
14-Hot Line  
15-Cas Line  
RSC: Route Restriction Class (0-15)  
for assignment of RSC,ARSC cmnd  
SFC: Service Feature Class (0-15)  
for assignment of SFC,ASFC cmnd  
16-Data Terminal via Data Module  
18-Virtual Line Appearance  
19-TMM  
20-PSM  
Figure 7-3. Assignment of Station Data Screen  
5. In the TN (Tenant Number) field, you see a default value of 1. To select the  
ENTER  
default value, press  
. The cursor moves to the STN field.  
Contact your switch system administrator to determine if this value must  
be modified.  
6. At the STN (station) field, enter the number you plan to use as an analog  
ENTER  
voice mail port extension. After you press  
LENS field.  
the cursor moves to the  
For example, if you want to assign extensions 500, 501, 502, and 503 to a  
four port system, enter 500 as the first extension.  
7. In the LENS (Line Equipment Number) field, you see a default value of  
ENTER  
00000. Enter the correct LENS. After you press  
the TEC field.  
the cursor moves to  
Contact your switch system administrator for the correct line equipment  
assignment.  
8. In the TEC (Telephone Class) field, you see a default value of 1. Enter 3 in  
the field to permit dial pulse and push button functionality. After you press  
ENTER  
the cursor moves to RSC field.  
7-4 Issue 2 December 1995  
             
Administer Analog Voice Mail Ports  
9. In the RSC (Route Restriction Class) field, you see a default value of 0.  
ENTER  
Enter the correct RSC. After you press  
field.  
the cursor moves to the SFC  
Contact your switch system administrator to determine if the default value  
is correct.  
10. In the SFC (Service Feature Class) field, you see a default value of 0. Enter  
the correct SFC.  
Contact your switch system administrator for the correct SFC value.  
ENTER  
11. When you finish editing the final field, press  
administration.  
to confirm the station  
12. When you assign the first station data command for a Line Package, the  
message PKG CHECKappears on the screen.  
ENTER  
Check that the correct circuit card is in the correct slot and press  
.
ENTER  
After you press  
the cursor returns to the first field.  
If you continue to assign station data commands to the same Line  
Package, you receive a WRT? message after entering the station  
information.  
ENTER  
press the cursor  
Enter Y to confirm the information. After you  
returns to the first field.  
13. Repeat steps 5 through 12 for each analog voice mail port you need to  
assign. For example, if you have already assigned extension 500 but you  
still need to assign extensions 501, 502, and 503, return to Step 5 and  
enter 501 as the second extension. Repeat the process until 502 and 503  
have been assigned. When you finish entering the analog voice mail port  
/
numbers, press  
to return to the Station Data Commands menu.  
Proceed to the next section, “Assign Voice Mail Extensions to a UCD  
Group.”  
Issue 2 December 1995 7-5  
       
NEAX 2400 Switch Administration  
Assign Voice Mail Extensions to a  
UCD Group  
After administering the analog voice mail ports, you must assign the ports to a  
Uniformed Call Distribution (UCD) group or switch group. The first extension of a  
UCD group becomes the forwarding target number for the group. When a  
subscriber calls INTUITY System, they dial the target number of the UCD group.  
If the target number is busy, the system hunts or moves through the other  
members of the UCD group until the system finds an open channel and  
completes the call.  
The examples in the previous section assigned extensions 500, 501, 502, and  
503 to the analog voice mail ports. 500 was assigned as the first port extension  
and is the target number.  
The NEAX 2400 supports up to seven UCD groups with twenty members in each  
group. The UCD groups do not automatically transfer calls to each other. To  
connect the groups, you must use the UCD Overflow feature. Using UCD  
Overflow, calls flow to the next UCD group if all members of the first UCD group  
are busy. To support more than 24 ports on the INTUITY System, use UCD  
Overflow. Refer to the "Setting Up a UCD Overflow Group" section in this chapter  
for UCD Overflow groups setup instructions.  
Use the following instructions to assign voice mail port extensions to a UCD  
group.  
7-6 Issue 2 December 1995  
           
Assign Voice Mail Extensions to a UCD Group  
1. At the Station Data Commands Menu shown in Figure 7-2., enter 13 to  
select the Assignment of Station Hunting-UCD option. After you enter the  
selection, you see the Assignment Of Station Hunting - UCD screen as  
Assignment of Station Hunting - UCD  
TN: 1  
TN : Tenant Number  
STN: 500  
CNT: 4  
STN: Station Number  
2
STN: 501  
CNT: Number of Stations to entered  
(Recommend Max of 20 stations)  
ADD: Number of Stations to be added  
(Recommend Max of 20 stations)  
*STN: Station Numbers of the Stations  
included in the UCD group  
(* indicates the order of  
a station in the group)  
Figure 7-4. Assignment of Station Hunting -UCD Screen  
2. In the TN field, enter the Tenant Number you assigned to the analog voice  
mail ports. The system shows a default value of 1 in the field.  
ENTER  
After you press  
, the cursor moves to the STN field.  
3. In the STN field, enter the number you assigned as the first voice mail port  
extension. After you enter the station number, the cursor moves to the  
CNT field.  
For example, in the previous section a group of analog voice mail ports  
was assigned extensions 500, 501, 502, and 503. 500 was the first  
extension assigned.  
4. In the CNT (count) field, enter the number of extensions you need to  
include in the UCD group. After you enter the count, the cursor moves to  
the second STN field.  
For example, to set up a UCD group using extensions 500, 501, 502, and  
503, enter 4.  
Issue 2 December 1995 7-7  
       
NEAX 2400 Switch Administration  
5. In the second STN field, enter the second voice mail port station you need  
to assign to the UCD group.  
Using the 500, 501, 502, and 503 example, enter 501 as the second voice  
mail port station.  
6. Repeat Step 5 until you enter all voice mail port extensions in the UCD  
group. The system continues to ask for voice mail port extensions until you  
enter the enough stations to match the CNT field.  
In the examples above, CNT was set to 4. Extensions 500, 501, 502, and  
503 were assigned to the UCD group. 503 is the fourth and last extension.  
7. After you enter the last extension for the UCD group, you see the message  
WRT?on the screen. Enter Y to confirm and save the information you  
entered.  
/
8. Press  
menu.  
to exit the screen and return to the Station Data Commands  
Setting Up a UCD Overflow Group  
On the NEAX 2400 switch, you can create a maximum of 7 UCD groups with 20  
station extensions in each UCD group. If all the extensions in a UCD group are  
busy, calls do not automatically transfer to the next group. You must use the  
UCD Overflow feature to link the groups together. By using the UCD Overflow  
feature, an incoming call transfers from a busy UCD group to another UCD  
group. If you plan to use an INTUITY System with more than 24 ports, you must  
use the UCD overflow feature.  
NOTE:  
The NEAX 2400 switch must have software version 4200 or greater to  
support UCD overflow. If the switch does not contain software version  
4200 or greater, the SID only supports 20 voice mail extensions, the  
maximum allowed in one UCD group.  
Use the following instructions to administer UCD Overflow.  
1. Use the instructions in the previous section, "Assign Voice Mail  
Extensions to a UCD Group"” to assign all voice mail ports to UCD groups.  
For example, if you are setting up an INTUITY System with 24 ports, you  
could set up 4 UCD groups with 6 ports in each group. Determine the  
best method for your application.  
2. After you create all necessary UCD groups and return to the Station Data  
Command menu, enter 15 to select the Assignment of UCD Overflow  
option.  
7-8 Issue 2 December 1995  
   
Assign Voice Mail Extensions to a UCD Group  
After you select the option, you see the Assignment of Ucd Overflow  
Group screen as shown in Figure 7-5.  
Assignment of UCD Overflow Group  
TN-A:  
TN-B:  
1 STN-A:  
1 STN-B:  
500  
502  
TN-A, STN-A: Tenant Number and Station  
which belongs to a UCD group  
TN-B, STN-B: Tenant Number and Station  
Number of member station  
in a UCD group to be hunted  
in the case where the UCD  
designated by TN-A and STN-A  
happens to be busy.  
Figure 7-5. Assignment of UCD Overflow Group Screen  
3. In the TN-A field, enter the Tenant Number you assigned to the first UCD  
ENTER  
group you created. After you press  
field.  
, the cursor moves to the STN-A  
4. In the STN-A field, enter the target number of the first UCD group you  
ENTER  
created. After you press  
, the cursor moves to the TN-B field.  
For example, if you create two UCD groups with extensions 500 and 501  
in the first group and extensions 502 and 503 in the second group, the  
target number for the first UCD group is 500.  
5. In the TN-B field, enter the Tenant Number you assigned to the UCD  
group you want the system to transfer to when the first UCD group is busy.  
Figure 7-5. use 1.  
6. In the STN-B field, enter the target number of the UCD group you want the  
system to transfer to when the first UCD group is busy.  
Figure 7-5. uses 502 as the target number of the second group.  
In the example, when all stations in UCD group 500 are busy, voice messaging  
traffic automatically overflows or transfers to the target number of the second  
UCD group, 502. You can link more than two UCD groups. If you do need to link  
more than two UCD group, assign overflow for the target number of the second  
UCD group to the target number of the third UCD group. You may assign  
overflow to as many as 7 groups of 20 stations each.  
Issue 2 December 1995 7-9  
         
NEAX 2400 Switch Administration  
Configuring the Message Center  
Interface Link  
Voice messaging information travels from the switch to the SID through the  
Message Center Interface (MCI) link. For the MCI link to function properly, you  
must configure the MCI data link. During the process you perform the following  
actions:  
Administer the Message Waiting Lamp  
Assign a port for the MCI link  
Define the MCI port as a terminal  
Administer the Message Waiting Lamp  
You must administer the switch to assign Message Waiting Lamp (MWL) control  
to the MCI link. Use the following instructions to administer the MCI link MWL  
parameters.  
NOTE:  
Do not change any information on any screen until you contact your NEAX  
2400 switch administrator. Few switches are identically configured. The  
instructions in this section provide the minimum requirements for the MCI  
integration to function with the SID. If you need more information on  
configuring the switch, contact your switch administrator or consult the  
documentation supplied with the switch.  
7-10 Issue 2 December 1995  
         
Configuring the Message Center Interface Link  
1. At the 2400 Maintenance Command menu, shown in Figure 7-1., enter 13  
to select the Installation option. After you select the option, you see the  
Installation Commands menu as shown in Figure 7-6.  
***  
INSTALLATION COMMANDS  
***  
1
2
3
4
5
6
ASYD: Assignment of System Data  
AUNT: Assignment of Unit Data  
ASTD: Assignment of State Translation Data  
ATCC: Assignment Terminal Configuration Command  
ASMD: Assignment Service Module Data  
MMNF: Make Menu File  
[CM03]  
[CM03]  
[CM03]  
[CM03]  
[CM03]  
[CM02]  
ENTER MENU ITEM NO [ 1 ]  
Figure 7-6. Installation Commands Menu  
Issue 2 December 1995 7-11  
 
NEAX 2400 Switch Administration  
ENTER  
press  
2. Enter 1 to select the System Data option. After you  
seyeou  
the Assignment Of Station Data screen as shown in Figure 7-7.  
Assignment of System Data  
SYS: 1  
INDEX:  
SYS : System Data Items  
1-System Data 1  
28  
DATA:  
20  
2-System Data 2  
3-System Data 3  
TN  
: Tenant Number  
INDEX: System Data Index  
System  
Index  
0-255  
0-15  
1
2
3
0-31  
DATA : System Data (Hexa-decimal)  
Figure 7-7. Assignment of System Data Screen  
3. Enter 1 in the SYS field.  
You can select three types of switch system parameters. Each type has a  
different effect on the switch, as shown in the following list.  
Type 1 — parameters that effect the entire system  
Type 2 — parameters that effect specific system tenants  
Type 3 — parameters that effect the system timing  
MWL control effects the entire system.  
4. Enter 28 in the INDEX field.  
System data (SYS) 1, which you specified in Step 3, uses 255 indexes to  
control a variety of system parameters. Index 28 controls MWLs.  
5. Enter 20 in the DATA field.  
The value of 20 works with the information you entered in SYS and INDEX  
to set MWL control to the MCI link.  
/
6. After entering the information, press  
to exit the screen and return to the  
Installation Commands menu as shown in Figure 7-6.  
7-12 Issue 2 December 1995  
       
Configuring the Message Center Interface Link  
If you need more information for any of the screen fields or processes described  
in this section, contact your switch administrator or consult the documentation  
supplied with your switch.  
Assign a Port for the Message Center  
Interface Link  
Use the instructions in this section to assign a port for the MCI link. Assigning a  
port tells the switch the proper port to send information to the SID through the  
MCI link.  
1. At the Installation Commands menu, shown in Figure 7-6., enter 1 to select  
ENTER  
the System Data option. After you press  
you see the ASsignment  
Of Station Data screen as shown in Figure 7-8.  
Assignment of System Data  
SYS: 1  
INDEX:  
SYS : System Data Items  
29  
DATA:  
02  
1-System Data 1  
2-System Data 2  
3-System Data 3  
TN  
: Tenant Number  
INDEX: System Data Index  
System  
Index  
0-255  
0-15  
1
2
3
0-31  
DATA : System Data (Hexa-decimal)  
Figure 7-8. Assignment of System Data Screen  
2. Enter 1 in the SYS field to tell the switch that the parameter changes effect  
the entire system.  
3. Enter 29 in the INDEX field.  
System data (SYS) 1 uses 255 indexes to control a variety of system  
parameters. Index 29 controls the port assignment for the MCI link.  
Issue 2 December 1995 7-13  
         
NEAX 2400 Switch Administration  
4. Enter the port assignment number in the DATA field. Use Table 7-1 to  
determine the port assignment for the MCI link.  
To use the chart, find the port number you want to use under the Port  
heading. When you find the port number, find the Data value in the Data  
column across from the port number. One port is reserved for the MAT.  
The example in Figure 7-8. uses port 1 (Data 02).  
Table 7-1. Port Assignment Data Field Values  
Port  
Data  
Bit  
MAT Terminal  
1
2
3
4
5
02  
04  
08  
20  
40  
1
2
3
4
5
/
5. After entering the information, press  
to exit the screen and return to the  
Installation Commands menu as shown in Figure 7-6.  
If you need more information for any of the screen fields or processes used in this  
section, contact your switch administrator or consult the documentation supplied  
with your switch.  
7-14 Issue 2 December 1995  
 
Configuring the Message Center Interface Link  
Define the Port as a Terminal  
You must now designate that the port assigned to the MCI link is a terminal or  
two-way communication port. If you do not perform this step, the switch uses the  
port as a printer or one-way communication port.  
Use the following instructions to define the MCI port type.  
1. At the Installation Commands menu, shown in Figure 7-6., enter 1 to select  
ENTER  
the System Data option. After you press  
, you see the Assignment of  
Station Data screen as shown in Figure 7-9.  
Assignment of System Data  
SYS: 1  
INDEX:  
SYS : System Data Items  
117  
DATA:  
01  
1-System Data 1  
2-System Data 2  
3-System Data 3  
TN  
: Tenant Number  
INDEX: System Data Index  
System  
Index  
0-255  
0-15  
1
2
3
0-31  
DATA : System Data (Hexa-decimal)  
Figure 7-9. Assignment of System Data  
2. Enter 1 in the SYS field to tell the switch that the parameter changes effect  
the entire system.  
3. Enter the index number in the INDEX field that corresponds to the port  
number you entered in the previous section, "Assign a Port for the  
number for the port.  
Issue 2 December 1995 7-15  
           
NEAX 2400 Switch Administration  
Under the Port heading, find the port number you assigned to the MCI link  
you find the port number, locate the index value in the Index column  
across from the port number. Figure 7-9. uses an index value of 117,  
showing that the MCI link was assigned port number 1.  
Table 7-2. Index Assignment Values  
Port  
Index  
Data  
MAT Terminal  
1
2
3
4
5
117  
118  
119  
120  
121  
01  
01  
01  
01  
01  
4. Enter 1 in the DATA field. The number tells the switch that the port is a  
terminal and allows two-way communication.  
Assign the MCI Link to a UCD Group  
You must instruct the switch that the MCI link is associated with the UCD group  
you created in the previous section. If you do not perform this step, the switch  
does not communicate through the MCI link.  
7-16 Issue 2 December 1995  
         
Configuring the Message Center Interface Link  
Use the following instructions to configure the UCD group with the MCI link.  
1. At the INSTALLATION COMMANDS menu, shown in Figure 7-6., enter 1 to  
ENTER  
select the System Data option. After you press  
, you see the  
ASSIGNMENT OF STATION DATA screen as shown in Figure 7-10.  
Assignment of System Data  
SYS: 2  
INDEX:  
TN:  
DATA:  
1
SYS : System Data Items  
1-System Data 1  
6
01  
2-System Data 2  
3-System Data 3  
TN  
: Tenant Number  
INDEX: System Data Index  
System  
Index  
0-255  
0-15  
1
2
3
0-31  
DATA : System Data (Hexa-decimal)  
Figure 7-10. Assignment of System Data  
2. Enter 2 in the SYS field to tell the switch to associate the MCI link with a  
UCD group on a tenant by tenant basis.  
3. Enter 1 in the TN field. You must use the same tenant value that you used  
to create the analog stations and UCD groups.  
4. Enter 6 in the INDEX field. The value contains fields that allow the system  
to associate the MCI link with the UCD group or groups.  
Issue 2 December 1995 7-17  
       
NEAX 2400 Switch Administration  
5. Look at the value in the DATA field and write the value on the following line  
Current DATA value: _________  
NOTE:  
Do not change the value in the DATA field until you consult with  
your switch administrator. This index contains other fields that  
control features not related to MCI.  
6. Enter 01 in the DATA field.  
You have completed the NEAX 2400 MCI switch administration. Proceed to  
integration device.  
7-18 Issue 2 December 1995  
 
Switch Integration Device  
Administration  
8
The instructions in this chapter explain how to configure the SID to integrate with  
an NEAX 2400 MCI switch and an INTUITY System. The installation technician  
administers the SID based on NEAX switch administration information provided  
by the customer. As you administer the SID configuration, you must perform the  
following tasks:  
Administer the basic parameters  
— Number of voice mail ports  
— Message desk number  
— CPID pad string  
— MWI pad string  
— MWI feature  
Administer the extensions and logical terminal numbers  
Save and start the configuration  
Administer the serial data links  
Set the security level  
Change the system parameters  
— Set the date and time  
— Adjust the LCD contrast  
Issue 2 December 1995 8-1  
   
Switch Integration Device Administration  
Administer the Basic Parameters  
In Chapter 3, "Switch Integration Planning", you completed switch integration  
planning worksheets and determined the values for each of the basic  
parameters. If you did not complete the worksheets, turn to Chapter 3 and  
complete them now before you proceed with the instructions in this chapter.  
After you complete the worksheets in Chapter 3, continue with the instructions on  
the next page to configure the basic parameters.  
FUNC  
1. To access the basic parameters edit forms, press  
keypad.  
on the SID  
After you press the key, you see the MCI MAIN MENU as shown in the  
following example:  
NEC  
1-View  
2-Utils  
5-Logs  
3-System  
4-Setup  
4
2. To set up the basic parameters for the MCI data link, press  
keypad to select the SETUP option.  
on the SID  
After you press the key, you see the SETUP menu as shown in the  
following example:  
SETUP  
1-Params  
2-Ports  
3-Clear  
4-Advanced  
1
3. Press  
on the SID keypad to access the first in a series of eight  
PARAMS edit forms as shown in the following example:  
SETUP  
Number of Ports  
140  
0
4. Enter the number of analog voice mail ports from worksheet A that the SID  
must support for the INTUITY System.  
5. Press  
to confirm the number and move to the next basic parameter edit  
form, the MSG DESK NUMBER form, as shown in the following example:  
SETUP  
Msg Desk Number:  
001  
8-2 Issue 2 December 1995  
               
Administer the Basic Parameters  
6. Enter the three-digit message desk number from worksheet A in Chapter  
3.  
7. Press  
to confirm the number and move to the next basic parameter edit  
form, the CPID PAD STRING form, as shown in the following example:  
SETUP  
CPID Pad String:  
0000000  
8. Press  
to accept the default CPID Pad String number of 0000000 and  
move to the next basic parameter edit form, the MWI PAD STRING form,  
as shown in the following example:  
SETUP  
MWI Pad String:  
0000000  
9. Press  
to accept the default MWI pad string number of 0000000 and  
move to the next basic parameter edit form, the MWI FEATURE form, as  
shown in the following example:  
SETUP  
MWI Feature:  
ENABLE  
<- ->1  
10. Set the value for the message waiting feature as listed on worksheet A in  
The SID defaults to Enable. If you want to turn off the feature, press the left  
or right arrow key to change the value to Disable.  
ENTER  
11. Press  
to confirm the information.  
You have finished entering the MCI basic parameter information. To return to the  
FUNC  
MCI MAIN MENU, press  
.
Proceed to the “Assign Extensions and LTNs” section on the next page to  
continue the SID configuration.  
Issue 2 December 1995 8-3  
       
Switch Integration Device Administration  
Assign Extensions and LTNs  
As you assign extensions and LTNs, you associate an LTN (Centrex LTN) with  
each analog extension number used by an INTUITY System. For each extension,  
you must assign the same LTN to the extension as the INTUITY System assigns  
to the extension. If you do not assign the same LTN, the SID does not integrate  
calls properly. Read the section on the AutoFill feature before you assign  
extensions and LTNs.  
Use the following instructions to assign extensions and LTNs.  
FUNC  
1. To access the extension and LTN edit forms, press  
keypad.  
on the SID  
After you press the key, you see the SETUP menu as shown in the  
following example:  
SETUP  
1-Params  
2-Ports  
3-Clear  
4-Advanced  
2
2. Press  
to select Ports and access the chain of forms used to enter and  
edit extension and LTN information.  
After you press the key, you see the VM PORT form as shown in the  
following example:  
VM Port 1  
LTN:  
0001  
Extension:  
------  
The VM PORT0 form and the next series of forms link together. The  
number of VM PORT0 forms linked together depends on the number you  
entered on the NUMBER OF VOICE MAIL PORTS form in the “Basic  
Parameters” section. If you entered 4, for example, the SID would link 4  
VM PORT forms together.  
3. If you do not want to use the default LTN, use the keypad to type an LTN  
over the default. The sample screen uses an LTN of 0001.  
In Chapter 3, you completed worksheet B, “Extension/LTN Plan.” Use  
worksheet B as you enter LTNs and extensions.  
ENTER  
4. Press  
to confirm the LTN. The cursor moves to the Extension field.  
8-4 Issue 2 December 1995  
             
Assign Extensions and LTNs  
5. Use the keypad to type an extension for the LTN.  
Use worksheet B as you enter LTNs and extensions.  
NOTE:  
Each VM PORT0 form contains a default LTN, starting with 0001. If  
ENTER  
you want to use the default, press  
to select the default and  
move the cursor to the Extension field. Enter the extension number  
ENTER  
for the LTN. Press  
to confirm the number then press  
to  
move to the next form.  
6. After you enter the extension, press  
as shown in the following example:  
to move to the next VM PORT form  
VM Port 2  
LTN:  
0002  
Extension:  
211__  
In the example, notice that the LTN default automatically increased by one  
to 0002. You also can set the extension field to automatically increase by  
using the Autofill feature. For more information on the Autofill feature, refer  
to the section titled “Using AutoFill.”  
7. Repeat steps 4 through 6 until you have entered an LTN and an extension  
for each analog voice mail port.  
8. After you have entered valid LTNs and extensions for all forms, press  
FUNC  
to return to the MCI MAIN MENU.  
Using AutoFill  
If you use consecutive extension numbers, numbers that increase by one, the  
SID provides an AutoFill feature that automates the entry process. Using AutoFill,  
you enter the first extension number on the first VM PORT form. As you move to  
the next VM PORT form, AutoFill adds one to the extension you entered and  
places the number in the Extension field.  
Example: At the first VM PORT form for a four port configuration, you enter 210 in  
the Extension field. After selecting AutoFill, you move to the next VM PORT form.  
The SID adds one to the extension and places 211 in the Extension field. On the  
next form, the SID places 212 in the field and 213 in the extension number field  
on the fourth (last) form.  
Issue 2 December 1995 8-5  
     
Switch Integration Device Administration  
Follow the instructions on the next page to use the AutoFill feature.  
1. After accessing the first VM PORT form as instructed in the previous  
section of this document, enter an extension number in the Extension field.  
The following example uses 210 as the first extension number:  
VM Port 1  
LTN:  
0001  
Extension:  
210__  
2. Position the cursor on the extension number you entered.  
3. Press the MODE key for editor help.  
After you press the key, you see an editor help screen as shown in the  
following example:  
EDIT  
1-Overtype  
4-Undo  
2-Insert  
3-Clear  
5-AutoFill  
5
4. Press  
to activate the AutoFill option. The SID now uses the number you  
entered in the first extension field as the base number, adds one to the  
number for each form, and places the new number in the extension fields  
of the remaining forms. In the example, 210 was used as the first  
extension number. AutoFill automatically places the extension numbers  
211, 212, and 213 into the second, third and fourth forms and returns you  
to the VM PORT form.  
If only part of your extensions are numbered consecutively, you can still use the  
AutoFill feature.  
Example: You have a 12 port system. The five extension numbers from 100 to  
104 are consecutive. After extension 104, your extensions skip to 200 and  
continue consecutively to 206. To use the AutoFill feature, follow the regular  
Autofill instructions for numbers 100 to 104. When you reach the form that  
contains extension 105, move the cursor to the Extension field. Enter 200 in the  
field and turn on AutoFill again. The SID places extensions 201 to 206 in the  
remaining 6 edit forms.  
You also can use AutoFill for LTN data. If you need to start your LTNs at 0010, for  
example, enter 0010 into the first form. Turn on AutoFill. AutoFill enters 0011 and  
up in the LTN fields of the remaining forms.  
Continue to the procedure in the next section, “Saving and Starting the  
Configuration.”  
8-6 Issue 2 December 1995  
 
Saving and Starting the Configuration  
Saving and Starting the Configuration  
After you administer the basic parameters and assign extensions and LTNs, you  
must save the configuration. You also can start the integration at this point,  
although you should perform the tasks in the “Administer Serial Data Links”  
section to check the default settings for the MCI and SMDI communication links.  
Use the following instructions to save the configuration and start the system.  
FUNC  
1. Press  
on the SID keypad.  
After you press the key, you see the SETUP menu.  
FUNC  
2. Press  
again to return to the MAIN MENU.  
After you press the key and return to the MAIN MENU, the SID checks the  
current configuration against the information you entered. Because you  
made changes to the configuration, the SID places the following prompt  
on the screen:  
SAVE EDITS?  
1-Yes  
2-No  
1
3. Press  
to select Yes and save your configuration changes.  
After you press the key, the SID saves the information you entered and  
shows the following message on the screen:  
Setup Saved...  
4. After a short pause, the SID places another prompt on the screen as  
shown below:  
START SYSTEM?  
1-Yes  
2-No  
1
5. If you want to start the integration, press  
to select Yes.  
2
If you are not ready to start the integration, press  
to select NO.  
1
After you press  
you see the Restarting System... message on the screen. The  
SID pauses for a few seconds then starts the integration. When the integration  
Issue 2 December 1995 8-7  
     
Switch Integration Device Administration  
starts, you see the SMDI VIEW MODE screen as shown in the following diagram.  
below:  
SMDI Idle  
When the SID receives calls, the screen changes to show the SMDI packet being  
sent to the INTUITY System.  
The screen appears similar to the following example:  
SMDI MWI:  
CPID:  
0OP:MWI 0000202!.  
..MD0010001D 0000201 ...  
For more information on view modes, refer to Appendix B, "Using Views During  
Integration", in this document. Continue to the procedure in the next section,  
“Administer Serial Data Links.”  
Administer Serial Data Links  
The SID assigns default configurations to both the MCI and SMDI communication  
ports. You need to check the SID to make sure the defaults are set correctly and  
match the requirements of your integration. The SID sets the defaults shown in  
Table 8-1 for the serial data links.  
Table 8-1. Serial Data Link Default Values  
Link Type  
Settings  
SMDI:  
1200 baud  
7 data bits  
1 stop bit  
EVEN parity  
1200 baud  
7 data bits  
1 stop bit  
MCI:  
EVEN parity  
8-8 Issue 2 December 1995  
         
Administer Serial Data Links  
Use the following instructions to check or correct the default settings.  
1. To access the edit forms used to change the serial data links, press  
FUNC  
to access the MCI MAIN MENU.  
After you press the key, you see the MCI MAIN MENU as shown in the  
following example:  
NEC  
1-View  
2-Utils  
5-Logs  
3-System  
4-Setup  
2
2. Select Utils from the menu by pressing  
on the SID keypad.  
After you press the key, you see the UTILS menu as shown in the following  
example:  
UTILS  
1-Login  
2-Date/Time  
3-Serial  
3
3. Press  
on the SID keypad to access the SERIAL menu.  
After you press the key you see the SERIAL menu as shown in the  
following example:  
SERIAL  
1-Centrex  
2-MCI  
4. Enter the menu item number of the serial data link you need to edit.  
When you select MCI or Centrex (SMDI) from the menu, you access four  
edit forms. Use the forms to set the serial data to the values your  
2
application requires. For example, press  
on the keypad.  
NOTE:  
Both the MCI and Centrex edit forms appear the same, except for  
the edit form name. The MCI forms were chosen only as an  
example in this document. You can select either serial data link or  
both. You also can use the default values, as described earlier in  
this section.  
5. After you press the key, you see the BAUD RATE edit form as shown in the  
following example:  
MCI  
Baud Rate:  
1200  
<- ->1  
Issue 2 December 1995 8-9  
         
Switch Integration Device Administration  
6. To change the default value shown, press the left or right arrow key to  
toggle through the optional values. The value you set for the baud rate  
must equal the value set for the SID to the INTUITY System communication  
link baud rate. Do not set two different values for these links. Stop  
pressing the arrow keys when you find the value you want to use.  
NOTE:  
In Chapter 3 you completed worksheet A which contained lines for  
the MCI baud rate and the SMDI baud rate. Refer to the worksheet  
to review the baud rates you selected. For the INTUITY system, the  
baud must be set to 2400.  
7. After you select a baud rate, press  
the next form.  
to confirm your choice and move to  
After you press enter, you see the PARITY form as shown in the following  
example:  
MCI  
Parity:  
EVEN  
<- ->1  
8. To change the default parity value shown in the field, press the left or right  
arrow key to toggle through the optional values. Stop pressing the arrow  
keys when you find the parity value you want to use.  
9. After you select a parity, press  
next form.  
to confirm your choice and move to the  
After you press enter, you see the BYTE LENGTH form as shown in the  
following example:  
MCI  
Byte Length:  
7 Bits  
<- ->1  
10. To change the default byte length shown in the field, press the left or right  
arrow key to toggle through the optional values. Stop pressing the arrow  
keys when you find the byte length you want to use.  
11. After you select a byte length, press  
to the last form.  
to confirm your choice and move  
After you press the key, you see the STOP BITS form as shown in the  
following example:  
MCI  
Stop Bits:  
1
<- ->1  
8-10 Issue 2 December 1995  
     
Changing System Parameters  
12. To change the default stop bit value shown in the field, press the left or  
right arrow key to toggle through the optional values. Stop pressing the  
arrow keys when you find the stop bit value you want to use.  
ENTER  
13. After you select a stop bit value, press  
to confirm your choice.  
FUNC  
14. Press  
to return to the MCI MAIN MENU. If you need to reconfigure  
the SMDI data link, return to step 2.  
You have completed the MCI or SMDI configuration setup. The SID automatically  
accepts and saves any information you change. Continue to the procedure in the  
next section, “Changing System Parameters.”  
Changing System Parameters  
The SID provides access to some adjustable global system parameters. You can  
change the following two parameters:  
Time and date  
LCD contrast setting  
Use the instructions in this section to change the two system parameters.  
Setting the Date and Time  
Set the date and time when you install your SID system so error log messages  
are properly timestamped. Although the date and time are set at the factory, you  
may need to change the time to correct differences in time zones. Follow the  
instructions below to set the date and time.  
FUNC  
1. Press  
2. Press  
3. Press  
to access the MCI MAIN MENU.  
to access the UTILITIES menu.  
2
2
to access the DATE AND TIME form.  
After you press the key, you see the DT/TM form as shown in the following  
example. The cursor appears in the month field.  
DT/TM  
Date:  
Time  
11/18/91  
15:35:00  
4. Place the cursor on the Date field.  
5. Enter the correct date in the format MM/DD/YY (month/day/year) by  
ENTER  
pressing  
and typing the month, day, and year in each part of the  
date field. If the date is correct, do not change the information and  
proceed to the next step.  
Issue 2 December 1995 8-11  
           
Switch Integration Device Administration  
ENTER  
6. After you enter the year in the last date field, press  
date and move the cursor to the Time field.  
to confirm the  
7. Enter the correct time in the format HH:MM:SS (hour:minute:second) by  
ENTER  
pressing  
and typing the hour, minutes, and seconds in each part of  
the time field. If the time shown is correct, proceed to the next step.  
FUNC  
8. Press  
to return to the MCI MAIN MENU.  
The SID accepts and uses the information. You do not have to save the  
information or restart the integration. Continue to the next section, “Adjusting the  
LCD Contrast.”  
Adjusting the LCD Contrast  
The LCD has a contrast adjustment edit form that you use to adjust the screen.  
Follow the instructions below to adjust the LCD contrast.  
FUNC  
1. Press  
2. Press  
to access the MCI MAIN MENU.  
3
to access the SYSTEM TOOLS menu.  
After you press the key, you see the SYSTEM TOOLS menu as shown in  
the following example:  
SYSTEM  
1-Info  
4-Stop  
2-Contrast  
5-Reboot  
3-Start  
2
3. Press  
to access the CONTRAST form.  
After you press the key, you see the CONTRAST form as shown in the  
following example:  
CONTRAST 50%  
<- ->  
4. Change the setting by pressing the right and left arrow keys. As you press  
the arrow keys, the display changes.  
5. Stop pressing the arrow keys when you adjust the LCD to a comfortable  
level.  
FUNC  
6. Press  
to return to the MCI MAIN MENU.  
Continue to the procedure in the next section, “Special Processing for Message  
Waiting Lamps.”  
8-12 Issue 2 December 1995  
         
Special Processing for Message Waiting Lamps  
Special Processing for Message  
Waiting Lamps  
NOTE:  
The instructions in this section only can be performed by trained AT&T  
software specialists.  
The SID can buffer up to 4000 individual message waiting transactions and wait  
for small intervals of time to perform the transactions. Incoming calls receive a  
higher priority. If you use the Metrics View and discover that the SID is holding  
large numbers of MWL transactions you can perform one of the following actions.  
You can alter the MWL Interleave Factor. By decreasing the MWL  
Interleave Factor, the speed of transactions out of the queue increases,  
but call processing speed decreases. See the documentation supplied  
with your switch for more information.  
You can use the SID’s enhanced MWL processing. Continue with the  
instructions in this section to use the enhanced MWL processing.  
On a very active voice mail system, a subscriber can receive multiple messages  
in a very short period of time. Each message turns on the MWL which quickly  
increases the size of the buffer. Enhanced MWL handling insures that only a  
single entry in the MWL queue is used for a specific subscriber, which reduces  
the queue loading.  
For example, an INTUITY System receives three MWL requests in rapid  
succession. The first turns on John Smith’s lamp, the second turns off J. Doe’s  
lamp, and the third turns on John Smith’s lamp. Each is a valid request and each  
is queued for processing. John Smith’s lamp does not need to be lit twice,  
however.  
Enhanced MWL processing defaults to disabled and the SID queues and  
processes all MWL requests in sequence. In the example above, all three  
requests would be processed and John Smith’s lamp would be lit twice in quick  
succession.  
If you enable enhanced MWL processing, the MWL command for John Smith is  
sent to the queue as a normal request. Any future requests for John Smith  
overwrite the first, insuring that John’s lamp is only turned on once and set to the  
state that the voice messaging system expects at the time of the operation. When  
enhanced MWL processing is activated, the number of requests made by the  
INTUITY System can be considerably larger than the actual number of  
transactions undertaken by the SID.  
Use the instructions on the next page to enable the enhanced MWL processing  
feature.  
Issue 2 December 1995 8-13  
         
Switch Integration Device Administration  
FUNC  
1. Press  
to access the SETUP menu as shown in the following  
example:  
SETUP  
1-Params  
2-Ports  
3-Clear  
4-Advanced  
4
2. Press  
to select the Advanced option. After you press the key, you see  
the ADVNC screen as shown in the following example:  
ADVNC  
MWI Compress:  
OFF  
<- ->1  
3. Use the left and right arrow keys to turn MWL Enhanced processing to  
ON.  
After you set enable MWL Enhanced processing, the SID automatically begins to  
use the feature.  
You do not have to save or restart the configuration. Continue to the procedure in  
the next section, “Setting a Security Level.”  
Setting a Security Level  
The various features and functions of the SID are available only at specific  
security levels. The list below shows each security level and the options available  
to that level.  
Access Level 0 — The lowest security level. The only options available to  
level 0 are the ability to view integration activities, change the contrast on  
the LCD display, see the software version level, and log in to other access  
levels. The SID normally operates at level 0 and you do not need a  
password to access level 0.  
Access Level 1 — The second security level. Level 1 allows you to access  
all level 0 features and all of the tools needed to administer the system.  
The password for this level is the last five digits of your serial number.  
Access Level 2 — The highest level of security. Level 2 allows you to  
access all level 0 and level 1 features and several special diagnostic tools  
available only to trained personnel. Only AT&T authorized personnel can  
access this level, either on-site or remotely, to perform testing and  
diagnostics on the SID. The password for this level is only given to  
authorized personnel.  
8-14 Issue 2 December 1995  
               
Setting a Security Level  
The factory sets the SID to access level 1. When you first power on the SID, the  
unit accesses the SETUP menu and allows you to access all tools required to  
perform the administration tasks. You can select a security level for the SID and  
make the security level part of the configuration. AT&T recommends that you  
select security level 0 as the normal operating mode for the SID. Users only can  
access level 0 features, which reduces the risk of tampering by unauthorized  
users.  
Use the following instructions to set the security level on the SID.  
FUNC  
1. Press  
to access the MAIN menu as shown in the following  
example:  
NEC  
1-View  
2-Utils  
5-Logs  
3-System  
4-Setup  
2
2. Press  
to select the UTILS menu as shown in the following example:  
UTILS  
1-Login  
2-Date/Time  
3-Serial  
1
3. Press  
to select the LOGIN form as shown in the following example:  
LOGIN  
Access Level:  
Password  
1
<- ->0  
4. Press the arrow (<- ->) keys to change the access level to 0.  
ENTER  
5. Press  
to save the change. The SID immediately updates your  
security level.  
To log in to level 1, use the instructions above to access the LOGIN form. Use the  
arrow keys to set Access Level to 1. The SID now asks you for a password. Type  
ENTER  
in the level 1 password and press  
.
NOTE:  
As you type the password, you do not see the letters on the screen.  
When you complete the instructions in this chapter, proceed to Chapter 9,  
"Acceptance Tests", in this document.  
Issue 2 December 1995 8-15  
     
Switch Integration Device Administration  
8-16 Issue 2 December 1995  
Acceptance Tests  
9
Do not perform any tasks in this chapter until you complete the required tasks in  
the following appropriate documents:  
Intuity MAP/5 Hardware Installation, 585-310-137  
Intuity MAP/40 Hardware Installation, 585-310-138  
Intuity MAP/100 Hardware Installation, 585-310-139  
Intuity Software Installation, 585-310-140  
The installation documents explain when you must use the instructions in this  
chapter. If you have not performed the tasks in the installation documents,  
complete the tasks now. This chapter explains how to administer the switch to  
perform acceptance tests for the Intuity system.  
Issue 2 December 1995 9-1  
           
Acceptance Tests  
As explained in INTUITY New System Planning, 585-310-603, two test  
subscribers should have been administered on the switch for acceptance tests.  
Acceptance tests begin after you complete initial administration and administer  
two test subscribers on the INTUITY System. This chapter explains how to  
administer two test subscribers on the NEAX 2400 MCI switch for performing  
acceptance tests. If you have another type of switch, refer to the documentation  
provided with that switch or the switch integration package for more information.  
NOTE:  
The MCI link controls the message waiting indication. Four- and  
eight-button Dterm telephones have a message waiting lamp. On a  
16-button Dterm telephone, you see VMMon the display to tell you that you  
have voice mail. Analog (2500) sets require neon lamps and the switch  
must have an auxiliary 90V power supply to operate the lamps.  
Continue with the procedures in this chapter to administer the switch for  
acceptance tests. Before you proceed, though, select two test extensions to use  
for acceptance tests. Use the test subscribers listed in Intuiy New System  
Planning, 585-310-603.  
Administer the Test Subscribers  
By forwarding a subscriber extension to the main extension of the Uniformed  
Caller Distribution (UCD) group, the switch sends call information over the MCI  
link to the SID. The SID converts and sends the information to the INTUITY  
System. A call forwarded from the switch to the application is called an  
integrated call. You can set the following call forwarding conditions:  
Forward subscribers for ring-no-answer  
Forward subscribers for busy conditions  
Forward subscribers for all calls  
For acceptance tests, activate all three conditions.  
Task 1: Forward Calls for Ring-No-Answ er  
Ring-No-Answer (RNA) refers to an unanswered call. After a specific length of  
time, set on the switch, without the call being answered, the call transfers to the  
UCD group assigned to the INTUITY System.  
NOTE:  
The test subscriber’s service feature class must contain call forward RNA  
SFI=8. Dterm sets may have a function key for forward on busy (FKY=22).  
For a station transferred blindly to a ring-no-answer station, the recall timer  
takes priority over forward RNA. A call transferred to a busy extension  
transfers back to the station that initiated the transfer.  
9-2 Issue 2 December 1995  
                         
Administer the Test Subscribers  
Use the following instructions to forward an RNA call for the test subscribers.  
1. Using the phone of the first test subscriber, lift the handset and listen for  
the dial tone.  
2. Dial the access code or press the function key for forward RNA.  
After you perform the action, you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
RNA, contact your switch administrator. The switch administrator  
sets the codes and function keys during the initial setup of the  
switch.  
3. Dial the main extension of the UCD group to forward RNA calls to  
integrated voice mail. You created the UCD main extension during the  
switch administration process in Chapter , "NEAX 2400 Switch  
Administration", of this document.  
After you complete the process, process to the next task, “Forward Calls for Busy  
Conditions.”  
Task 2: Forward Calls for Busy Conditions  
Use this feature to forward a call when the extension is busy. When the switch  
attempts to send a call and finds a busy extension, the switch transfers the call to  
the INTUITY System.  
NOTE:  
The subscriber’s service feature class must contain call forward busy  
SFI=9. Dterm sets may have a function key for forward on busy (FKY=1).  
Use the following instructions to forward a busy call for acceptance tests.  
1. Using the phone of the first test subscriber, lift the handset and listen for  
the dial tone.  
2. Dial the access code or press the function key for forward on busy.  
After you perform the action you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
on busy, contact your switch administrator. The switch  
administrator sets the codes and function keys during the initial  
setup of the switch.  
3. Dial the main extension of the UCD group to forward busy calls to  
integrated voice mail. You created the UCD main extension during the  
switch administration process in Chapter 7 of this document.  
Issue 2 December 1995 9-3  
     
Acceptance Tests  
Task 3: Forward Subscribers for All Calls  
Use this feature to forward all calls to the INTUITY System. The switch  
automatically transfers the call to the UCD group administered for the INTUITY  
System.  
NOTE:  
The subscriber’s service feature class must contain call forward RNA  
SFI=7. Dterm sets may have a function key for forward on busy (FKY=2).  
Use the following instructions to forward all calls for acceptance tests.  
1. Using the phone of the first test subscriber, lift the handset and listen for  
the dial tone.  
2. Dial the access code or press the function key for forward all calls.  
After you perform the action you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
all calls, contact your switch administrator. The switch administrator  
sets the codes and function keys during the initial setup of the  
switch.  
3. Dial the main extension of the UCD group to forward all calls to integrated  
voice mail. You created the UCD main extension during the switch  
administration process in Chapter 7 of this document.  
Repeat Task 1, 2, and 3 for the second test subscriber. After you administer all  
features for both test subscribers, return to the “Acceptance Test” chapter in  
INTUITY Software Installation, 585-310-140, and complete the acceptance test  
procedures.  
9-4 Issue 2 December 1995  
   
Cut-to-Service  
10  
Do not perform any tasks in this chapter until you complete the necessary cut-to-  
service tasks in the Cut-to-Service chapter of INTUITY System Software  
Installation, 585-310-140. The installation document explains when you must use  
the instructions in this chapter. If you have not performed the tasks in the  
installation document, complete the tasks now.  
This chapter explains how to administer the switch for the INTUITY system cut-to-  
service process. Cutting over an INTUITY system requires you to change the  
coverage path used by all subscribers. All INTUITY system initial administration,  
switch administration, and acceptance tests must be completed before you cut  
the system into service. To perform the cut-to-service process, you must perform  
the following  
Cutting to service on the NEAX 2400 MCI switch is a phone-based task. A  
procedure must be performed at each subscriber telephone to administer the  
extension on the switch. Although each telephone only requires administration  
once, the process may require a large amount of time if you have a large  
subscriber base.  
Instead of having the system administrator perform the subscriber telephone  
tasks, have each subscriber perform the task. Use an In-service letter to provide  
instructions to the user for performing the tasks. Use the instructions in this  
chapter to write the user instructions. Determine the best cut-to-service strategy  
in advance and plan a time to administer the subscriber extensions.  
NOTE:  
When you cut the subscribers into service, all subscribers receive  
INTUITY System service. You need to prepare the subscribers and train  
the system attendants before you cut to service.  
Issue 2 December 1995 10-1  
   
Cut-to-Service  
Administer the Subscriber Telephones  
By forwarding a subscriber extension to the main extension of the UCD group,  
the switch sends call information over the MCI link to the SID. The SID converts  
the information to SMDI protocol and sends the information to the INTUITY  
System. A call forwarded from the switch to an INTUITY System is called an  
integrated call.  
You can set three different call forwarding conditions, listed below, depending on  
your needs or the needs of the individual subscribers.  
Forward subscribers for ring-no-answer  
Forward subscribers for busy conditions  
Forward subscribers for all calls  
Task 1: Forward Subscribers for Ring-No-Answer  
Ring-No-Answer (RNA) refers to an unanswered call. After a specific number of  
rings without the call being answered, the call transfers to the UCD group  
assigned to the INTUITY System.  
NOTE:  
The subscriber’s service feature class must contain call forward RNA  
SFI=8. Dterm sets may have a function key for forward RNA (FKY=22).  
For a station transferred blindly to a ring-no-answer station, the recall timer  
takes priority over forward RNA. A call transferred to a busy extension  
transfers back to the station that initiated the transfer.  
Use the following instructions to forward an RNA call for cut-to-service.  
1. Using the subscriber telephone, lift the handset and listen for the dial tone.  
2. Dial the access code or press the function key for forward RNA.  
After you perform the action, you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
RNA, contact your switch administrator. The switch administrator  
sets the codes and function keys during the initial setup of the  
switch.  
3. Dial the main extension of the UCD group administered for INTUITY  
System service.  
10-2 Issue 2 December 1995  
               
Administer the Subscriber Telephones  
You created the UCD main extension during the switch administration  
process in Chapter 7 of this document. The switch now forwards RNA  
calls to the INTUITY UCD group, creating an integrated voice mail system.  
Proceed to the next task.  
Task 2: Forward Calls for Busy Conditions  
Use this feature to forward calls that reach busy extensions. When the switch  
attempts to send a call and finds a busy extension, the switch transfers the call to  
the UCD group assigned to the INTUITY System.  
NOTE:  
The subscriber’s service feature class must contain call forward busy  
SFI=9. Dterm sets may have a function key for forward on busy (FKY=1).  
Use the following instructions to forward a busy call.  
1. Using the subscriber telephone, lift the handset and listen for the dial tone.  
2. Dial the access code or press the function key for forward on busy.  
After you perform the action you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
on busy, contact your switch administrator. The switch  
administrator sets the codes and function keys during the initial  
setup of the switch.  
3. Dial the main extension of the UCD group administered for INTUITY  
System service.  
You created the UCD main extension during the switch administration  
process in Chapter 7 of this document. The switch now forwards busy  
calls to the INTUITY UCD group, creating an integrated voice mail system.  
Issue 2 December 1995 10-3  
       
Cut-to-Service  
Task 3: Forward Subscribers for All Calls  
Use this feature to forward subscribers for all calls to the INTUITY System. The  
switch automatically transfers the call to the UCD group administered for  
INTUITY service.  
NOTE:  
The subscriber’s service feature class must contain call forward RNA  
SFI=7. Dterm sets may have a function key for forward all calls (FKY=2).  
Use the following instructions to forward all calls.  
1. Using the subscriber telephone, lift the handset and listen for the dial tone.  
2. Dial the access code or press the function key for forward all calls.  
After you perform the action you hear a second dial tone.  
NOTE:  
If you do not know the access code or the function key for forward  
all calls, contact your switch administrator. The switch administrator  
sets the codes and function keys during the initial setup of the  
switch.  
3. Dial the main extension of the UCD group administered for INTUITY  
System service.  
You created the UCD main extension during the switch administration  
process in Chapter 7 of this document. The switch now forwards all calls  
to the application UCD group, creating an integrated voice mail system.  
4. Repeat steps 1 through 3 for each subscriber extension that uses the  
INTUITY System.  
When you complete the station administration for all subscribers, return to the  
“Cut-to-Service” chapter in INTUITY System Software Installation, 585-310-140,  
and complete the cut-to-service procedure.  
10-4 Issue 2 December 1995  
     
Troubleshooting and Error Logs  
A
Appendix A provides troubleshooting information to help you isolate and correct  
problems that may occur with an INTUITY System integrated with the NEAX 2400  
MCI switch. The problems outlined in this appendix only refer to problems related  
to the integration device and processes. If you do not find your problem in this  
appendix, refer to INTUITY Platform Administration and Maintenance, 585-310-  
534, for more information.  
Issue 2 December 1995 A-1  
   
Switch Integration Device Problems  
The SID does not power on.  
Possible Reason:  
The power cord connection may be loose or not  
completed.  
Remedy:  
Make sure the power cord is firmly plugged into the  
wall outlet and the SID.  
Possible Reason:  
Remedy:  
The wall outlet may not have power.  
Make sure the circuit breaker for the wall outlet is on.  
The SID power switch may be set to the OFF position.  
Turn the SID power switch to the ON position.  
The SID may have a bad fuse.  
Possible Reason:  
Remedy:  
Possible Reason:  
Remedy:  
Check the fuse on the SID.  
Nothing appears on the LCD display.  
Possible Reason:  
Remedy:  
You may need to adjust the LCD contrast.  
Administration" for instructions on adjusting the LCD  
contrast.  
Calls are not integrated.  
Possible Reason:  
The cables between the SID and the INTUITY System  
may not be connected correctly.  
Remedy:  
the cable connections.  
Possible Reason:  
Remedy:  
The INTUITY System may not be administered  
correctly.  
Check the administration of the system using Chapter 6  
of this document.  
Possible Reason:  
Remedy:  
The SID may be administered incorrectly.  
Administration", and check the administration of the  
system. Make sure the channels and extensions are  
configured correctly.  
Possible Reason:  
The baud rate for the SID-to-INTUITY System  
connection may not be set correctly.  
A-2 Issue 2 December 1995  
 
Switch Integration Device Problems  
Remedy:  
Administration", and set the baud rate correctly.  
Possible Reason:  
Remedy:  
The baud rate for the SID-to-PBX MCI connection may  
not be set correctly.  
Administration" and set the baud rate correctly.  
Calls are integrated but the message waiting lamp (MWL) does not work.  
Possible Reason:  
The MWL may not be administered correctly on the  
INTUITY System.  
Remedy:  
Check the administration of the system using Chapter  
6 of this document  
Possible Reason:  
Remedy:  
The packet format and MWL codes are set incorrectly  
on the switch.  
and set the information correctly.  
Possible Reason:  
Remedy:  
The SMDI cable between the INTUITY System and the  
SID may be defective.  
Replace the cable.  
You receive constant MWI Packet error messages.  
Possible Reason:  
Remedy:  
The RS-232 MCI cable may be defective.  
Replace the cable.  
Possible Reason:  
The baud rate and parity are not configured correctly  
on the SID.  
Remedy:  
Administration" for instructions on configuring the baud  
rate and parity for the MCI link and the SMDI link.  
The LCD display contains the message Waiting for Remote Access.  
Possible Reason:  
You did not connect an analog phone line to the  
modem port.  
Remedy:  
instructions on connecting an analog phone line to the  
modem port.  
Issue 2 December 1995 A-3  
The VM LED is yellow constantly (more than 5% packet transmission error).  
Possible Reason:  
Remedy:  
The SMDI cable is loose.  
Tighten the SMDI cable connections.  
Possible Reason:  
The SMDI communications port baud rate, parity, and  
other settings are not correct.  
Remedy:  
Administration", for instructions on configuring the  
SMDI link.  
Possible Reason:  
Remedy:  
The SMDI cable may be defective.  
Replace the cable. Refer to Chapter 4, "Hardware  
Installation", for instructions on connecting the SMDI  
cable.  
VM LED is red constantly (more than 50% packet transmission error).  
Possible Reason:  
Remedy:  
The SMDI cable is loose.  
Tighten the SMDI cable connections.  
Possible Reason:  
The SMDI communications port baud rate, parity, and  
other settings are not correct.  
Remedy:  
Administration", for instructions on configuring the  
SMDI link.  
Possible Reason:  
Remedy:  
The SMDI cable may be defective.  
Replace the cable. Refer to Chapter 4, "Hardware  
Installation", for instructions on connecting the SMDI  
cable.  
A-4 Issue 2 December 1995  
Error Logs  
Error Logs  
The SID accumulates and records or logs error messages. The error messages  
can help solve problems and trace errors. You can access the error logs on the  
SID if you are authorized to use security level 1 features.  
The error logs also are available to trained support personnel to assist with  
troubleshooting. Use the instructions in this section to log on to the SID and view  
the error logs.  
FUNC  
1. Press  
to access the MAIN MENU as shown in the following  
example:  
NEC  
1-View  
2-Utils  
5-Logs  
3-System  
4-Setup  
5
2. Press  
to select Logs. After you press the key, you see the LOGS menu  
as shown in the following example:  
LOGS  
1-View  
2-Purge  
0
1
3. Press  
to view the error logs. After you press the key, you see the an  
error log screen similar to the following example:  
ER_LOG  
16-Bad PBX Pkts > 5%000000000000000I  
01/12 12:34 01/16 23:14000000000056  
0
NOTE:  
Your error log screens may appear different than the screen shown in the  
example.  
Issue 2 December 1995 A-5  
         
Read the following explanation of the error log to understand the information.  
16  
The error code number used by AT&T support personnel  
when they access the SID through the remote maintenance  
modem.  
No PBXPkts in  
60 Secs  
Informational text that provides a brief description of the  
error. In the example, the SID wrote an informational  
message indicating that no packets had been received  
from the switch in the previous 60 seconds.  
I
A letter that indicates the error type and severity. The error  
messages can be informational (I), warning (W), or error (E)  
types.  
01/12_12:34  
The date and time, rounded to the nearest minute, that the  
error or warning first occurred.  
01/16_23:14  
56  
The date and time the error or warning last occurred.  
The number of times the SID produced the error or warning  
between the first and last occurrence. The number tells you  
the how frequently the errors occur. If you see a severe  
error occurring frequently, contact your support  
representative.  
The SID can record many different errors. All errors are displayed in the same  
format, explained in the above example. You may use the up arrow and down  
arrow to scroll through the list of messages. Table A-1 lists all SID error codes  
and contains a description and action for each error code.  
A-6 Issue 2 December 1995  
       
Error Logs  
Table A-1. SID Error Codes and Descriptions  
Code  
Description  
Type  
Action  
1
VM Comm Error  
W
W
W
W
W
W
E
W
W
I
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Check MCI connection and parameters  
2
No Free VM_IN Packets  
Excess Data -- VM_IN Pkts  
Bad MWI Pkt  
3
5
6
No Free Centrex Pkts  
Excess Data - PBX_IN pkt  
Kernel Error  
10  
11  
12  
13  
15  
16  
17  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
No Free PBX_OUT Packets  
Idle Task Not Enough Time  
Bad PBX Pkts > 50%  
Bad PBX Pkts > 5%  
System Startup  
Check MCI connection and parameters  
Check MCI connection and parameters  
Check MCI connection and parameters  
No action required  
I
I
System Powerdown  
VM Comm Error > 5%  
VM Comm Error > 50%  
Boot Error: RTC  
I
No action required  
E
E
E
E
E
E
E
I
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Set time and date  
Boot Error: SCC  
Boot Error: LED  
Boot Error: Modem  
Boot Error: DPRAM  
Bad MWI Pkts > 50%  
Bad MWI Pkts > 5%  
PBX Comm Error > 5%  
PBX Comm Error > 50%  
Bad PBX Packet  
Check SMDI connection and parameters  
Check SMDI connection and parameters  
Check MCI connection and parameters  
Check MCI connection and parameters  
Check MCI connection and parameters  
I
E
E
W
E
I
Hardware Watchdog Reboot  
Integration Stop  
No action required  
Integration Start  
I
No action required  
No Free PBX_IN Packets  
Hardware Reset  
W
I
Check MCI connection and parameters  
No action required  
VM Remote Reset  
I
No action required  
Software Reset  
I
No action required  
Issue 2 December 1995 A-7  
 
From time to time, you may need to purge your error logs. You can purge error  
logs on the SID if you have authorization to access security level 1 features. Use  
the following instructions to purge error logs.  
FUNC  
1. Press  
2. Press  
to access the Main Menu.  
5
to select Logs. After you press the key, you see the Logs menu  
as shown in the following example:  
LOGS  
1-View  
2-Purge  
0
2
3. Press  
to select Purge. After you press the key, you see the screen  
shown in the following example:  
PURGE LOGS?  
1-Yes  
2-No  
0
2
4. Press  
Press  
to cancel the purge. The SID save the error logs.  
to erase the error logs.  
1
The SID starts to record new error messages after you purge the old logs.  
After the SID completes the purge, you see the following message on the  
screen:  
Purging Logs...  
0
A-8 Issue 2 December 1995  
     
Clearing Your Configuration  
Clearing Your Configuration  
When you add voice mail ports or change the switch dial plan, you may need to  
reconfigure the SID. In most cases, you can accomplish the task by editing the  
existing setup and restarting the system. If required, the SID provides the  
capability to restore the factory default settings.  
To clear your configuration and restore the factory setting, use the following  
instructions.  
FUNC  
1. Press  
2. Press  
to access the Main Menu.  
4
to select the Setup option. After you press the key, you see the  
SETUP menu as shown in the following example:  
SETUP  
1-Params  
2-Ports  
3-Clear  
4-Advanced  
0
3
3. Press  
to select Clear. After you press the key, you see the Clear Setup  
screen as shown in the following example:  
CLEAR SETUP?  
1-Yes  
2-No  
0
2
4. Press  
Press  
to cancel the clear and return to the SETUP menu.  
1
to restore the factory default settings. When you clear your  
configuration, you remove all global parameter information, dial plan,  
logical terminal number information, and SMDI and MCI serial port  
information. The contrast and Enhanced MWI handling settings are  
restored to the factory defaults. The only information preserved are your  
error logs and statistical tables. Using the clear command stops the  
integration. You must configure and start the system to integrate calls.  
Issue 2 December 1995 A-9  
       
A-10 Issue 2 December 1995  
Using Views During Integration  
B
The SID provides you with four real-time views of the integration process:  
SMDI monitor mode  
MCI monitor mode  
Statistics mode  
Metrics mode  
Each mode shows you different information in a common screen layout. A typical  
view mode appears as shown in the following example:  
SMDI MWI:  
CPID:  
0OP:MWI 0000202  
..MD0010001D 0000201...  
View modes remain on the screen, constantly changing as calls and message  
waiting transactions are processed. Use the information in this appendix to  
access and use the view modes.  
Issue 2 December 1995 B-1  
     
SMDI Monitor Mode  
The first option on the View menu is the SMDI monitor mode. The mode permits  
you to observe transactions as they occur on the SMDI data link that connects  
the SID to the INTUITY System. The SMDI monitor is a useful tool that provides  
condensed, real-time reporting of all transactions on the SMDI data link. The  
SMDI link connects the SID to the INTUITY System. The view is set as the default  
display mode for a configured SID. When the system first boots up and is idle,  
the display appears as shown in the following example:  
SMDI Idle  
Use the following instructions to access the SMDI monitor mode.  
1
1. At the NEC Main Menu, press  
following screen:  
to select the View option. You see the  
VIEW  
1-SMDI  
2-MCI  
3-Stats  
4-Metrics  
1
2. Press  
to select the SMDI option and access the SMDI0 view screen as  
shown in the following example:  
SMDI MWI  
CPID  
..MD0010002B0000201 0000202...  
MODE  
3. To exit the SMDI view screen, press  
Menu.  
to return to the NEC Main  
B-2 Issue 2 December 1995  
     
SMDI Monitor Mode  
When transactions are being processed, the screen updates continuously. The  
example SMDI view screen above shows a call covered to the pilot number of the  
UCD group. The following descriptions explain the content of each field. Each  
type of view screen contains similar fields.  
CPID  
The bottom line of the display is reserved for calling  
party ID packets, or information about the call that the  
INTUITY System is about to answer.  
MD0010002  
The number notifies the INTUITY System that the  
calling party information is specific to message desk 1  
and logical terminal number (LTN) 2. This permits the  
appropriate mail box to be opened on the correct  
analog voice mail port.  
B0000201 0000202  
The information represents calling and called party  
information. In this case, extension 201 called a busy  
extension 202. The call covered to the UCD group  
pilot number. The caller at extension 201 listens to the  
personal greeting for mailbox 202.  
When the SID processes a message waiting command, the screen appears as  
shown in the following example:  
SMDI MWI:  
RMV:MWI 0000201!.  
The example indicates that the message waiting lamp at extension 201 has been  
turned on. Since the SID preserves the most recent CPID or MWI transaction on  
the screen, you can see a mix of information on the screen, as shown in the  
following example:  
SMDI MWI:  
CPID:  
0OP:MWI 0000202!.  
..MD0010001D 0000201 ...  
If you attempt to use the view monitor before configuring the SID, the warning  
shown below appears on your screen. You must first configure your system  
before you use the view modes.  
SMDI Integration Stopped  
Issue 2 December 1995 B-3  
   
Using MCI Monitor Mode  
The SID provides an MCI data link monitor that allows you to view transactions  
sent between the switch and the SID. This view is similar in format to the SMDI  
Monitor. The top line on the display shows message waiting commands and the  
bottom line shows calling party data. Use the following instructions to use the  
MCI monitor view:  
1. Access the View menu as described in the previous section.  
MODE  
2. Press  
3. Press  
.
2
to select the MCI option. You see the following screen.  
MCI .0!B230100000001.  
The display updates as packets are transmitted and received on the MCI data  
link. You see the Idle message and the Integration Stopped message under the  
same circumstances as in the SMDI monitor mode.  
Using Statistics Mode  
Use the following instructions to use the Statistics monitor mode.  
1. Access the View menu as described in the previous section.  
MODE  
2. Press  
3. Press  
.
3
to select the Statistics oiopnt . You see the following screen.  
STATS  
Calls:  
MWIs:  
978 BdPkts:  
4
456 BdMWIs: 3 Q: 120-03%  
The screen updates continuously, showing the total number of calls processed  
and the number of bad packets received from the switch. The screen also shows  
the total number of message waiting commands processed, the number of bad  
MWI packets received from the INTUITY System, and the total number of MWI  
commands residing in the SID’s queue. Use the Statistics mode to monitor  
activity on your integrated system.  
B-4 Issue 2 December 1995  
           
Using Metrics Mode  
Using Metrics Mode  
Use the following instructions to use the Metrics monitor mode.  
1. Access the View menu as described in the previous section.  
MODE  
2. Press  
3. Press  
.
4
to select the Statistics oiopnt . You see the following screen:  
METRICS  
Calls/Hr:  
MWIs/Hr:  
12001  
9071  
This display updates occasionally, showing performance measurements for both  
the SID’s call processing and message waiting activities. The top line shows a  
running average for the number of calls serviced by the INTUITY System per  
hour. The bottom line shows a similar statistic for the number of message waiting  
commands serviced by the SID per hour. Use the Metric mode to monitor the  
performance characteristics of your integrated system.  
Clearing Statistical Information  
The SID accumulates data that supports the Statistics and Metrics views. You  
may wish to purge the data to begin taking new measurements, especially when  
you add subscribers to the system, analog voice mail ports, or change your  
usage habits. To clear the data, use the following instructions.  
1. Log into security level 1. For instructions on logging in to the security level,  
MODE  
2. Press  
at the VIEW action form.  
5
3. Press  
to select Clear and remove the old statistics. After you press the  
key, you see the following message on the screen:  
Clearing Statistics...  
The SID clears all statistical information. After a few seconds, the display clears  
and the SID returns to the View menu.  
Issue 2 December 1995 B-5  
           
B-6 Issue 2 December 1995  
Switch Administration for INTUITY  
Lodging  
C
Introduction  
Appendix C describes the switch administration you need to complete if you  
have INTUITY Lodging. Read the information and configure your switch as  
required.  
Hunt Group Administration  
A hunt group is a set of extension numbers assigned to another phone number.  
When a call is received by this number, a programmed search of the hunt group  
is made and the call is forwarded to a member of the hunt group that is not busy.  
For example, when two calls are made to the designated phone number, both  
are forwarded to two free extensions in the hunt group. Hunt groups are a  
commonly-used switch feature. Your switch probably has some hunt groups  
already assigned.  
In order to configure a hunt group for calls being received by the INTUITY system  
you must:  
1. Administer your switch to create a hunt group for your INTUITY system.  
2. Have the switch ports that terminate the hunt group extensions wired to  
the voice ports on the INTUITY platform. Wire them as described in one of  
the following documents, depending on your system:  
INTUITY™ MAP/5 Hardware Installation, 585-310-146  
INTUITY™ MAP/40 Hardware Installation, 585-310-138  
INTUITY™ MAP/100 Hardware Installation, 585-310-139  
Issue 2 December 1995 C-1  
           
Message Retrieval Administration  
The message retrieval number is the telephone number that subscribers call to  
retrieve voice mail messages. Like other calls to the INTUITY system, message  
retrieval calls are ultimately forwarded to the INTUITY hunt group.  
Message Retrieval in Lodging Systems  
without AUDIX  
Provide the INTUITY system’s message retrieval number to your subscribers.  
Message Retrieval in Systems Shared with  
AUDIX  
There must be two message retrieval numbers in a shared system, one to  
retrieve from the AUDIX application, and one to retrieve from the Lodging  
application.  
Retrieval from the AUDIX Application  
Provide the INTUITY system message retrieval number to your subscribers for  
the AUDIX application.  
Retrieval from the Lodging Application  
1. Administer on your switch an extension number not associated with a  
switch port. (These are often called phantom or dummy numbers.) This  
number becomes the Lodging message-retrieval number for your system.  
2. Configure the Lodging message retrieval number so that the INTUITY hunt  
group covers all calls.  
3. Provide the Lodging message retrieval number to your subscribers for the  
Lodging application.  
Alternate Message Retrieval Method  
Guests can also be allowed to log on from a remote phone to any mailbox for  
which they have a password. A guest will call a number to access this service  
then enter an extension number and a password to retrieve messages in the  
mailbox.  
To provide this service:  
1. Administer on your switch a phantom number. This is the message  
retrieval number used from a remote phone.  
2. Configure the phantom number so the INTUITY system hunt group covers  
all calls.  
C-2 Issue 2 December 1995  
               
Voice Mail Administration  
3. If your switch has password capability, assign a password to the new  
extension.  
4. Assign to the new extension, the service: ldg_ni_vm  
a. Log on to the INTUITY system as sa or craft.  
b. From the INTUITY Administration menu select the following  
sequence:  
>Voice System Administration  
Voice Equipment  
CHG-KEYS  
c. From the Voice Equipment screen, press  
(F8) then  
ASSIGN  
(F3).  
d. Select Services to Called Numbers from the Assign menu.  
e. Press (F2) and select ldg_ni_vm.  
CHOICES  
f. Enter the called number that was administered on the switch for this  
purpose.  
SAVE  
g. Press  
(F3). A command-output screen appears confirming  
your choice.  
CANCEL  
h. Press  
screen.  
(F6) three times to exit to the Voice Equipment  
5. If the phantom extension is to be accessed from outside your system,  
assign the extension to a Direct-Inward-Dialing number.  
6. Provide the Lodging message retrieval number to your subscribers for the  
Lodging application.  
Voice Mail Administration  
Voice mail is enabled when the switch sends a guest’s call to a coverage path.  
The following procedure, however, provides a separate number that can be used  
at any time to send voice mail to a guest.  
To provide this service:  
1. Administer on your switch a phantom number. This number is used to  
send voice messages to your subscribers.  
2. Configure the phantom number so that the INTUITY system hunt group  
covers all calls.  
Issue 2 December 1995 C-3  
       
3. Assign to the new extension, the service: ldg_ni_ca as follows:  
a. Log on to the INTUITY system as sa or craft.  
b. From the INTUITY Administration menu select the following  
sequence:.  
>Voice System Administration  
Voice Equipment  
CHG-KEYS  
c. From the Voice Equipment screen, press  
(F8) then  
ASSIGN  
(F3).  
d. Select Services to Called Numbers from the Assign menu.  
e. Press (F2) and select ldg_ni_ca  
CHOICES  
f. Enter the called number of your choice.  
SAVE  
g. Press  
(F3). A command-output screen appears confirming  
your choice.  
CANCEL  
h. Press  
screen.  
(F6) three times to exit to the Voice Equipment  
4. If the phantom extension will be accessed from outside your system,  
assign the extension to a Direct-Inward-Dialing number.  
5. Provide the Lodging voice mail number to subscribers for the Lodging  
application.  
Call Coverage Path  
A coverage path directs the switch to transfer unanswered calls to a hunt group,  
to a service, or to another extension.  
When a call goes to coverage, the switch forwards the called number to the  
INTUITY system. The INTUITY system detects that the called number is  
administered as a specific subscriber’s extension and treats the call as one to be  
answered and recorded. Depending on how the extension is configured, the call  
may be answered by either the AUDIX or the Lodging application.  
1. Administer your switch to assign call coverage for each guest’s extension  
to the associated INTUITY system hunt group number.  
C-4 Issue 2 December 1995  
   
Do-Not-Disturb  
Do-Not-Disturb  
Look for features on your switch that adapt themselves especially well to lodging  
situations. One example is the Do-not-Disturb feature on some switches. This  
feature makes it possible to request that a particular extension not receive calls  
until a specified time. At the specified time, the switch automatically deactivates  
the feature and allows calls to terminate normally at the extension.  
If this extension is covered by the INTUITY system hunt group, then calls  
received while Do-Not-Disturb is active will be recorded for later retrieval.  
Cut-to-Service  
A cut-to-service of the INTUITY Lodging application amounts to changing the  
coverage path for each guest extension to the INTUITY system hunt group. The  
associated system must be completely installed before you cut the INTUITY  
Lodging application into service. Furthermore, all INTUITY system initial  
administration, associated switch administration, and acceptance tests must be  
completed.  
Some switching systems make it possible to group these extensions as a set  
allowing the coverage path to be changed simultaneously. Most switching  
systems permit changing the coverage path for guest extensions one extension  
at a time. You may use either method.  
Gradual Cut-to-Service  
Using this cut-to-service strategy, enter guests into the INTUITY Lodging system  
as they check in. Only new guests, not current guests, receive INTUITY Lodging  
services.  
The advantages of this method include:  
Attendants can learn the new system while only a portion of guests are  
also learning to use it.  
Guests do not have to learn both the previous and the new systems.  
Current guests use the previous system; new guests use the INTUITY  
Lodging system.  
Custom passwords and language options can be assigned to each guest  
as the guest is checked in.  
Gradually cut-to-service as follows:  
1. Administer your switch to send the guests’ telephone call coverage to the  
INTUITY system hunt group.  
2. Check in each new guest as described in INTUITY Lodging Administration  
and Feature Operations, 585-310-559.  
Issue 2 December 1995 C-5  
         
One-Step Cut-to-Service  
On switches where a coverage path is separately defined and then applied to a  
class of stations, assign all guest stations to INTUITY Lodging at once.  
Using this cut-to-service strategy, all guest stations are changed to INTUITY  
Lodging at the same time.  
The advantages of this method include:  
Since INTUITY Lodging is brought up in one step, attendants must cope  
with only one call-answering system at a time.  
Cut-to-service is over at once. Multiple messaging systems can confuse  
the guests.  
Reasonable coverage options can be assigned to all guests at once;  
administration can be modified for the few that have unusual  
requirements.  
Cut-to-service as follows:  
1. Use INTUITY Lodging to administer the options that guests require.  
2. Make sure guests and attendants know when the change will take place  
and have some idea of how the new service operates.  
3. On your switch, determine the coverage path that applies to your guests’  
stations.  
4. On your switch, set the new coverage path for your guests’ stations to the  
INTUITY system hunt group.  
Summary  
You have completed the switch integration tasks necessary to configure your  
INTUITY system for the Lodging application.  
C-6 Issue 2 December 1995  
   
Abbreviations  
C
CCA  
call classification analysis  
A
CDH  
call data handler process  
CELP  
AC  
alternating current  
code excited linear prediction  
ACD  
automatic call distribution  
CIC  
customer information center  
CICS  
ADAP  
administration and data acquisition package  
ADU  
customer information control system  
asynchronous data unit  
CNT  
count  
ALT  
assemble load and test  
AMIS  
CO  
central office  
Audio Messaging Interchange Specification  
COIN  
central office implemented network  
COM1  
AT&T  
American Telegraph and Telephone  
AUDIX  
serial communications port 1  
Audio Information Exchange  
COM2  
serial communications port 2  
COR  
AWG  
American wire gauge  
class of restriction  
COS  
class of service  
CPID  
B
BIOS  
basic input/output system  
calling party identification pad  
CPU  
bps  
central processing unit  
CTS  
bits per second  
BRI  
clear to send  
basic rate interface  
BSC  
binary synchronous communications  
BTU  
British thermal unit  
Issue 2 December 1995 ABB-1  
 
Abbreviations  
D
E
DAC  
EIA  
dial access code  
Electronic Industries Association  
DC  
ESD  
direct current  
electrostatic discharge  
ESS  
DCE  
data communications equipment  
electronic switching system  
DCIU  
EXT  
data communications interface unit  
Extension  
DCP  
digital communications protocol  
DCS  
F
distributed communications system  
FACE  
DID  
framed access command environment  
direct inward dialing  
FIFO  
DIP  
first-in first-out  
FOOS  
data interface process  
DMA  
facility out of service  
direct memory access  
FMLI  
DN  
form and menu language interpreter  
FKY  
directory number  
DNIS  
function key  
dialed number identification service  
DSP  
digital signal processor  
G
DSU  
data service unit  
GBCS  
DTE  
Global Business Communications Systems  
data terminal equipment  
DTMF  
dual tone multifrequency  
H
DTR  
data terminal ready  
Hz  
hertz  
ABB-2 Issue 2 December 1995  
Abbreviations  
I
M
IDI  
MANOOS  
isolating data interface  
manually out of service  
IMG  
Mbyte  
Interface Module Group  
megabyte (one million bytes)  
MCI  
INADS  
initialization and administration system  
Message Center Interface  
I/O  
MD  
input/output  
Message Desk  
MHz  
IRQ  
interrupt request  
megahertz  
ISDN  
MMG  
integrated services digital network  
multi-module group  
modem  
IVC6  
integrated voice CELP card (6 channels)  
modulator/demodulator  
MPDM  
modular processor data module  
ms  
K
millisecond  
Kbps  
MT  
kilobits per second  
maintenance (INTUITY™ software component)  
Kbyte  
MTBF  
mean time between failures  
kilobyte (1024 bytes)  
kHz  
MWI  
message-waiting indicator  
kilohertz  
L
N
LCD  
NW  
liquid crystal display  
INTUITY AUDIX Digital Networking  
LED  
light-emitting diode  
LENS  
logical equipment number  
LTN  
logical terminal number  
LWC  
leave word calling  
Issue 2 December 1995 ABB-3  
Abbreviations  
RSC  
route restriction class  
O
RTS  
request to send  
OA&M  
operations, administration, and maintenance  
RTU  
right to use  
OP  
operate  
OS  
operating system  
S
SCSI  
small computer systems interface  
P
SID  
switch integration device  
SFC  
PBX  
private branch exchange  
service feature class  
PC  
power converter or personal computer  
SFI  
service feature index  
PDM  
processor data module  
SIMM  
single in-line memory module  
SMDI  
PEC  
price element code  
simplified message desk interface  
POST  
power-on self test  
SMSI  
simplified message service interface  
STN  
station  
R
STRC  
RAM  
Sales and Technical Resource Center  
random-access memory  
SW  
REN  
switch integration (INTUITY software component)  
ringer equivalence number  
SYS  
RMV  
system  
remove  
RNA  
ring-no-answer  
ROM  
read-only memory  
ABB-4 Issue 2 December 1995  
Abbreviations  
T
TDD  
telecommunications device for the deaf  
TDM  
time division multiplex  
TEC  
telephone class  
TN  
tenant number  
T/R  
tip/ring  
TRIP  
tip/ring input process  
TSC  
AT&T's Technical Services Center  
U
UCD  
uniform call distribution  
UMG  
ultra-module group  
UPS  
uninterruptible power supply  
V
VM  
INTUITY AUDIX Voice Messaging  
VP  
voice platform (INTUITY software component)  
VR  
INTUITY Intro Voice Response  
VROP  
voice response output process  
Issue 2 December 1995 ABB-5  
Abbreviations  
ABB-6 Issue 2 December 1995  
Glossary  
1A ESS Switch  
An AT&T central office switch that can be integrated with the INTUITY system.  
5ESS Switch  
An AT&T central office switch that can be integrated with the INTUITY system.  
A
accessed message  
A voice mail message that was received and scanned (either the entire message or just the  
header).  
ACD  
See automatic call distribution.  
activity menu  
The list of options voiced to INTUITY AUDIX subscribers when they first access the system.  
Selecting an activity is the starting point for all user operations.  
ADAP  
See administration and data acquisition package.  
address  
INTUITY AUDIX subscriber identification, containing the subscriber’s extension and machine, that  
indicates where the system needs to deliver a voice mail message. An address may include sev-  
eral subscribers or mailing lists. Name or number addressing can be selected with the *A com-  
mand.  
adjunct  
A separate system closely integrated with a switch, such as an INTUITY system or a call manage-  
ment system (CMS).  
administration  
The process of setting up a system (such as a switch or a voice messaging system) to function as  
desired. Options and defaults are normally set up (translated) by the system administrator or ser-  
vice personnel.  
administration and data acquisition package (ADAP)  
A software package that allows the system administrator to transfer system subscriber, mainte-  
nance, or traffic data from an INTUITY AUDIX system to a personal computer (PC).  
ADU  
See asynchronous data unit.  
alarm log  
A list of alarms that represent all of the active or resolved problems on an INTUITY system. The  
alarm log is stored in a software file on disk and can be accessed either locally or remotely on a  
terminal connected to the system.  
alarms  
Hardware, software, or environmental problems that may affect system operation. Alarms are  
classified as major, minor, or warning.  
Issue 2 December 1995 GL-1  
 
Glossary  
alphanumeric  
Alphabetic, numeric, or punctuation symbols.  
AMIS  
See Audio Messaging Interchange Specification.  
AMIS Prefix  
A number added to the destination number to indicate that the destination number is an AMIS  
analog networking number.  
ampere (amp)  
The unit of measurement of electric current. One volt of potential across one ohm causes a cur-  
rent flow of one amp.  
analog networking  
A method of transferring a voice mail message from one voice messaging system to another  
whereby the message is played back (voiced) during the transmission from one system to  
another.  
analog signal  
A communications path that, in teleprocessing usage, usually refers to a voice-grade telephone  
line.  
announcement fragment  
A numbered piece of spoken information that makes up a system message or prompt.  
antistatic  
A material that is treated to prevent the build-up of static electricity.  
asynchronous communication  
A method of data transmission in which bits or characters are sent at irregular intervals and bits or  
characters are spaced by start and stop bits and not by time. See also synchronous communica-  
tion.  
asynchronous data unit (ADU)  
An electronic communications device that can extend data transmission over asynchronous lines  
more than 50 feet in length. Recommended ADUs include Z3A1 or Z3A4.  
asynchronous transmission  
A form of serial communications where each transmitted character is bracketed with a start bit  
and one or two stop bits. The INTUITY system provides asynchronous RS-232 capabilities for  
INTUITY AUDIX Digital Networking, if required.  
Audio Messaging Interchange Specification (AMIS)  
An analog networking feature that allows subscribers to exchange voice mail messages with any  
voice messaging system that also has AMIS Analog Networking capabilities. Messages can be  
exchanged with subscribers on INTUITY systems as well as with users on remote voice messag-  
ing systems made by vendors other than AT&T.  
Audio Information Exchange (AUDIX)  
A complete voice messaging system accessed and operated by touch-tone telephones and inte-  
grated with a switch.  
audit  
A software program that resolves filesystem incompatibilities and updates restored filesystems to  
a workable level of service. Audits are done automatically on a periodic basis, or can be per-  
formed on demand.  
GL-2 Issue 2 December 1995  
Glossary  
AUDIX  
See Audio Information Exchange.  
automated attendant  
A feature that allows a user of an INTUITY system to set up a main extension number with a menu  
of options that routes callers to an appropriate department at the touch of a button.  
automatic call distribution (ACD)  
The System 85, Generic 2, or Generic 3 call-distribution group of analog ports that connects  
INTUITY subscribers and users to the system. See also call-distribution group.  
automatic message scan  
An INTUITY AUDIX feature that allows subscribers to scan all message headers and messages at  
the touch of two buttons.  
B
background testing  
Testing that runs continuously when the system is not busy doing other tasks.  
backup  
A duplicate copy of files and directories saved on a removable media such as floppy diskette or  
tape. The backup filesystem may be copied back (restored) if the active version is damaged  
(corrupted) or lost.  
basic input/output system (BIOS)  
A system that contains the buffers for sending information from a program to the actual hardware  
device the information should go to.  
baud  
A unit of measurement that describes the speed of transferred information.  
baud rate  
Transmission signaling speed.  
basic call transfer  
A switchhook-flash method used to send the INTUITY AUDIX transfer command over analog  
voice ports.  
basic rate access  
See basic rate interface.  
basic rate interface (BRI)  
International standard protocol for connecting a station terminal to an integrated systems digital  
network (ISDN) switch. ISDN BRI supports two 64 Kbps information bearer channels (B1 and B2),  
and one 16 Kbps call status and control (D) channel (a 2B + D format). Also called basic rate  
access.  
binary digit (bit)  
Two-number notation that uses the digits 0 and 1. Low-order bits are on the right (for example,  
0001=1, 0010=2, and so forth). Four bits make a nybble; eight bits make a byte.  
binary synchronous communications (BSC)  
A character-oriented synchronous link protocol.  
Issue 2 December 1995 GL-3  
Glossary  
BIOS  
See basic input/output system.  
bit  
See binary digit.  
body  
The part of subscriber voice mail that contains the actual spoken message. For a leave word call-  
ing (LWC) message, it is a standard system announcement.  
boot  
The operation to start a computer system by loading programs from disk to main memory (part of  
system initialization). Booting is typically accomplished by physically turning on or restarting the  
system. Also called reboot.  
boot filesystem  
The filesystem from which the system loads its initial programs.  
bps (bits per second)  
The number of binary units of information (1s or 0s) that can be transmitted per second. Mbps  
refers to a million bits per second; Kbps refers to a thousand bits per second.  
BRI  
See basic rate interface.  
broadcast messaging  
An INTUITY AUDIX feature that enables the system administrator and other designated users to  
send a voice mail message to all subscribers automatically.  
BSC  
See binary synchronous communications.  
buffer  
Memory used to compensate for time differences in transmission by temporarily storing data.  
bulletin board  
An INTUITY AUDIX feature that allows a message to be played to callers who dial the extension.  
Callers cannot leave a message since it is a listen-only service. Also called information service.  
bus  
An electrical connection/cable allowing two or more wires, lines, or peripherals to be connected  
together.  
busy-out/release  
To remove an INTUITY device from service (make it appear busy or in use), and later restore it to  
service (release it). The INTUITY switch data link, voice ports, or networking ports may be busied  
out if they appear faulty or if maintenance tests are run.  
byte  
A unit of storage in the computer. On many systems, a byte is eight bits (binary digits), the equiv-  
alent of one character of text.  
GL-4 Issue 2 December 1995  
Glossary  
C
call-answer  
An INTUITY AUDIX feature that allows the system to answer a call and record a message when  
the subscriber is unavailable. Callers may be redirected to the system through the call coverage  
or call forwarding switch features. Subscribers may record a personal greeting for these callers.  
callback number  
In AMIS analog networking, the telephone number transmitted to the recipient machine to be  
used in returning voice mail messages that cannot be delivered.  
call coverage  
A switch feature that defines a preselected path for calls to follow if the first (or second) coverage  
points are not answered. The INTUITY system may be placed at the end of a coverage path to  
handle redirected calls through call coverage, send all calls, go to cover, etc.  
call-distribution group  
The set of analog port cards on the switch that connects subscribers and users to the INTUITY  
system by distributing new calls to idle ports. This group (or split) is called automatic call distribu-  
tion (ACD) on System 85, Generic 2, and Generic 3 and uniform call distribution (UCD) on System  
75, Generic 1, and Generic 3. See also automatic call distribution and uniform call distribution.  
call vectoring  
A System 85 R2V4, Generic 2, and Generic 3 feature that uses a vector (switch program), allow-  
ing a switch administrator to customize the behavior of calls sent to an automatic call distribution  
(ACD) group.  
card cage  
An area within the INTUITY hardware platform that contains and secures all of the standard and  
optional circuit cards used in the system.  
cartridge tape drive  
A high-capacity data storage/retrieval device that can be used to transfer large amounts of infor-  
mation onto high-density magnetic cartridge tape based on a predetermined format. This tape is  
to be removed from the system and stored as a backup.  
central office (CO)  
An office or location in which large telecommunication machines such as telephone switches and  
network access facilities are maintained. In a CO, private customer lines are terminated and con-  
nected to the public network through common carriers.  
central processing unit (CPU)  
The component of the computer that manipulates data and processes instructions coming from  
software.  
channel capacity  
A measure of the maximum bit rate through a channel.  
class of service (COS)  
The standard set of INTUITY AUDIX features given to subscribers when they are first adminis-  
tered (set up with a voice mailbox).  
clear to send (CTS)  
Located on Pin 5 of the 25-conductor RS-232 interface, CTS is used in the transfer of data  
between the computer and a serial device.  
Issue 2 December 1995 GL-5  
Glossary  
CO  
See central office.  
collocated  
An INTUITY system installed in the same physical location as the host switch. See also local  
installation.  
collocated adjunct  
Two or more adjuncts that are serving the same switch (i.e., each has voice port connections to  
the switch) or that are serving different switches but can be networked through a direct RS-232  
connection due to their proximity.  
comcode  
AT&T’s numbering system for telecommunications equipment. Each comcode is a nine digit  
number that represents a specific piece of hardware, software, or documentation.  
command  
An instruction or request given by the user to the software to perform a particular function. An  
entire command consists of the command name and options. Also, one- or two-key touch tones  
that control a voice mailbox activity or function.  
configuration  
The particular combination of hardware and software components selected for a system, includ-  
ing external connections, internal options, and peripheral equipment.  
controller circuit card  
A circuit card used on a computer system that controls its basic functionality and makes the sys-  
tem operational. These cards are used to control magnetic peripherals, video monitors, and  
basic system communications.  
COS  
See class of service.  
CPU  
See central processing unit.  
cross connect  
Distribution system equipment used to terminate and administer communication circuits.  
cross connection  
The connection of one wire to another, usually by anchoring each wire to a connecting block and  
then placing a third wire between them so that an electrical connection is made.  
CTS  
See clear to send.  
GL-6 Issue 2 December 1995  
Glossary  
D
database  
A structured set of files, records, or tables. Also, a collection of filesystems and files in disk mem-  
ory that store the voice and nonvoice (program data) necessary for INTUITY system operation.  
data communications equipment (DCE)  
Standard type of data interface normally used to connect to data terminal equipment (DTE)  
devices. DCE devices include the data service unit (DSU), the isolating data interface (IDI), and  
the modular processor data module (MPDM).  
data communications interface unit (DCIU)  
A switch device that allows nonvoice (data) communication between an INTUITY system and an  
AT&T switch. The DCIU is a high-speed synchronous data link that communicates with the com-  
mon control switch processor over a direct memory access (DMA) channel that reads data  
directly from FP memory.  
data link  
A term used to describe the communications link used for data transmission from a source to a  
destination. For example, a phone line for data transmission.  
data service unit (DSU)  
A device used to access digital data channels. DATAPHONE II 2500 DSUs are synchronous data  
communications equipment (DCE) devices used forextended-local INTUITY system connections.  
The 2600 or 2700 series may also be used; these are more expensive DSU options and support  
diagnostic testing and the DATAPHONE II Service network system.  
data set  
AT&T term for a modem. A data set usually includes the telephone. See also modem.  
data terminal equipment (DTE)  
Standard type of data interface normally used for the endpoints in a connection. Normally the  
INTUITY system, most terminals, and the switch data link are DTE devices.  
data terminal ready (DTR)  
A control signal sent from the data terminal equipment (DTE) to the data communications equip-  
ment (DCE) that indicates the DTE is on and ready to communicate.  
DBP  
See data base processor.  
DCE  
See data communications equipment.  
DCIU  
See data communications interface unit.  
DCP  
See digital communications protocol.  
DCS  
See distributed communications system.  
debug  
See troubleshoot.  
Issue 2 December 1995 GL-7  
Glossary  
dedicated line  
A communications path that does not go through a switch. A dedicated (hard-wired) path may be  
formed with directly connected cables. MPDMs, DSUs, or other devices may also be used to  
extend the distance that signals can travel directly through the building wiring.  
default  
A value that is automatically supplied by the system if no other value is specified.  
delivered message  
A voice mail message that has been successfully transmitted to a recipient's incoming mailbox.  
demand testing  
Testing performed on request (usually by service personnel).  
diagnostic testing  
A program run for testing and determining faults in the system.  
dial-ahead/dial-through  
The act of interrupting or preceding INTUITY AUDIX system announcements by typing (buffering)  
touch-tone commands in the order the system would normally prompt for them.  
digital  
Discrete data or signals such as 0 and 1.  
digital communications protocol (DCP)  
A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two  
information (I) channels and one signaling (S) channel.  
digital networking  
A method of transferring voice mail messages between voice messaging systems in a digital for-  
mat. See also INTUITY AUDIX Digital Networking.  
DIP switch  
See dual in-line package switch.  
direct memory access (DMA)  
A quick method of moving data from a storage device directly to RAM, which speeds processing.  
directory  
An INTUITY AUDIX feature allowing you to hear a subscriber's name and extension after typing  
**N at the activity menu. Also, a group of related files accessed by a common name in software.  
display terminal  
A data terminal with a screen and keyboard used for displaying INTUITY screens and performing  
maintenance or administration activities.  
distributed communications system (DCS)  
A network of two or more switches that uses logical and physical data links to provide full or par-  
tial feature transparency. Voice links are made using tie trunks.  
distribution list  
See mailing list.  
DMA  
See direct memory access.  
DSR  
See data set ready.  
GL-8 Issue 2 December 1995  
Glossary  
DSU  
See data service unit.  
DTE  
See data terminal equipment.  
DTR  
See data terminal ready.  
dual in-line package (DIP) switch  
A very small switch, usually attached to a printed circuit card, in which there are only two settings:  
on or off (or 0 or 1). DIP switches are used to configure the card in a semipermanent way.  
E
electrostatic discharge (ESD)  
Discharge of a static charge on a surface or body through a conductive path to ground. An ESD  
can be damaging to integrated circuits.  
enabled/disabled  
The state of a hardware device that indicates whether the INTUITY system can use it. Devices  
must be equipped before they can be enabled (made active). See also equipped/unequipped.  
enhanced call transfer  
An INTUITY AUDIX feature that allows compatible switches to transmit messages digitally over  
the BX.25 (data) link. This feature is used for quick call transfers and requires a fully integrated  
digital switch. Callers can only transfer to other extensions in the switch dial plan.  
enhanced serial data interface  
A software- and hardware-controlled method used to store data on magnetic peripherals.  
equipped/unequipped  
The state of a networking channel that indicates whether INTUITY software has recognized it.  
Devices must be equipped before they can be enabled (made active). See also enabled/dis-  
abled.  
error message  
A message on the screen indicating that something is wrong and possibly suggesting how to cor-  
rect it.  
errors  
Problems detected by the system during operation and recorded in the maintenance log. Errors  
can produce an alarm if they exceed a threshold.  
escape to attendant  
An INTUITY AUDIX feature that allows a subscriber with the call answer feature to have a personal  
attendant or operator administered to potentially pick up an unanswered call. A system-wide  
extension could also be used to send callers to a live agent.  
ESD  
See electrostatic discharge.  
events  
Informational messages about the system’s activities. For example, an event is logged when the  
system is rebooted. Events may or may not be related to errors and alarms.  
Issue 2 December 1995 GL-9  
Glossary  
F
field  
An area on a screen, menu, or report where information can be typed or displayed.  
file  
A collection of data treated as a basic unit of storage.  
filename  
Alphanumeric characters used to identify a particular file.  
file redundancy  
See mirroring.  
filesystem  
A collection of related files (programs or data) stored on disk that are required to initialize a INTU-  
ITY system and provide full service.  
F key  
See function key.  
format  
To set up a disk, floppy diskette, or tape with a predetermined arrangement of characters so that  
the system can interpret meaningful information.  
function  
Individual steps or procedures within a voice mailbox activity.  
function key (F key)  
A key on a computer keyboard that performs a defined function when pressed. The user inter-  
face for the INTUITY system defines keys F1 through F8.  
G
Generic 1, 2, or 3  
AT&T switch system software releases. Generic 1, Generic 3i, and Generic 3s correspond to the  
new generation of System 75-based software. Generic 2 and Generic 3r correspond to the new  
release of System 85-based software.  
generic tape  
A copy of the standard software and standalone tape utilities that is shipped with a new INTUITY  
system.  
guest password  
A feature that allows users who are not INTUITY AUDIX subscribers to leave messages on the  
system by dialing a subscriber’s extension and entering a system-wide guest password.  
GL-10 Issue 2 December 1995  
Glossary  
H
hard disk drive  
A high-capacity data storage/retrieval device that is located inside a computer platform. A hard  
disk drive stores data on non-removable high-density magnetic media based on a predetermined  
format for retrieval by the system at a later date.  
hardware  
The physical components of a computer system. The central processing unit, disks, tape and  
floppy drives are all hardware.  
header  
Information that the system creates to identify a message. A message header includes the origi-  
nator or recipient, type of message, creation time, and delivery time.  
help  
HELP  
CTRL  
?
A command run by pressing  
or  
on an INTUITY display terminal to show the  
H
options available at your current screen position. In the INTUITY AUDIX system, press  
the telephone keypad to get a list of options. See also on-line help.  
on  
*
hertz (Hz)  
A measurement of frequency in cycles per second. A hertz is one cycle per second.  
host switch  
The switch directly connected to the INTUITY system over the data link. Also, the physical link  
connecting an INTUITY system to a distributed communications system (DCS) network.  
hunt group  
A group of analog ports on a switch usually administered to search for available ports in a circular  
pattern.  
Hz  
See hertz.  
I
IDI  
See isolating data interface.  
INADS  
See initialization and administration system.  
information service  
See bulletin board.  
initialization  
The process of bringing a system to a predetermined operational state. The start-up procedure  
tests hardware; loads the boot filesystem programs; locates, mounts, and opens other required  
filesystems; and starts normal service.  
initialization and administration system (INADS)  
A computer-aided maintenance system used by remote technicians to track alarms.  
Issue 2 December 1995 GL-11  
Glossary  
initialize  
To start up the system for the first time.  
input  
A signal fed into a circuit or channel.  
integrated services digital network (ISDN)  
A network that provides end-to-end digital connectivity to support a wide range of voice and data  
services.  
integrated voice processing CELP card  
The IVC6 card.  
interface  
The device or software that forms the boundary between two devices or parts of a system, allow-  
ing them to work together.  
interrupt request (IRQ)  
A device that signals the data bus and the CPU that it needs attention.  
INTUITY AUDIX Digital Networking  
An INTUITY feature that allows customers to link together up to 500 remote INTUITY machines for  
a total of up to 500,000 remote subscribers. See also digital networking.  
I/O address  
input/output address.  
IRQ  
See interrupt request.  
ISDN  
See integrated services digital network.  
isolating data interface (IDI)  
A synchronous, full duplex data device used for cable connections between an INTUITY  
GPSC-AT/E card and the switch data communications interface unit (DCIU).  
J
jumper  
Pairs or sets of small prongs on circuit cards and mother boards that allow the user to instruct the  
computer to select one of its available operation options. When two pins are covered, an electri-  
cal circuit is completed.  
K
Kbps  
kilobits per second. One thousand bits per second.  
GL-12 Issue 2 December 1995  
Glossary  
L
label  
The name assigned to a disk device (either a removable tape cartridge or permanent drive)  
through software. Cartridge labels may have a generic name (such as 3:3) to show the software  
release or a descriptive name if for backup copies (such as back01). Disk drive labels usually  
indicate the disk position (such as disk00 or disk02).  
LCD  
See liquid crystal display.  
leave word calling (LWC)  
A switch feature that allows the calling party to leave a standard (nonvoice) message for the  
called party using a feature button or dial access code.  
LED  
See light emitting diode.  
light emitting diode (LED)  
A light indicator on the hardware platform that shows the status of operations.  
liquid crystal display (LCD)  
The 10-character alphanumeric display that shows status of the system, including alarms.  
load  
To read software from external storage (such as disk) and place a copy in system memory.  
local AUDIX machine  
The AUDIX system where a subscriber's voice mailbox is located. All subscribers on this home  
machine are called local subscribers.  
local installation  
A switch, adjunct, or peripheral equipment installed physically near the host switch or system.  
See also collocated.  
local network  
An INTUITY AUDIX Digital Network in which all INTUITY systems are connected to the same  
switch.  
login  
A unique code used to gain approved access to the INTUITY system. See also password.  
login announcement  
A feature enabling the system administrator and other designated users to create a voice mail  
message that is automatically played to all INTUITY AUDIX subscribers every time they login to  
the system.  
Issue 2 December 1995 GL-13  
Glossary  
M
magnetic peripherals  
Data storage devices that use magnetic media to store information. Such devices include hard  
disk drives, floppy disk drives, and cartridge tape drives.  
mailbox  
A portion of disk memory given to each INTUITY AUDIX subscriber for creating and storing outgo-  
ing and incoming voice mail messages.  
mailing list  
A group of INTUITY AUDIX subscriber addresses assigned a list ID# and public or private status.  
A mailing list may be used to simplify sending messages to several subscribers.  
maintenance  
The process of identifying system errors and correcting them, or taking steps to prevent problems  
from occurring.  
major alarm  
An alarm detected by INTUITY software that affects at least one fourth of the INTUITY ports in ser-  
vice. Often a major alarm indicates that no service is available.  
megabyte  
A unit of memory equal to 1,048,576 bytes (1024 x 1024). It is often rounded to one million.  
memory  
A device which can store logic states such that data can be accessed and retrieved. Memory  
may be temporary (such as system RAM) or permanent (such as disk).  
message categories  
Groups of messages in INTUITY AUDIX subscribers' mailboxes. Categories include new,  
unopened, and old for the incoming mailbox and delivered, accessed, undelivered, undeliverable  
(not deliverable), and file cabinet for the outgoing mailbox.  
message delivery  
An optional INTUITY feature that permits subscribers to send recorded messages to any  
touch-tone telephone, as long as the telephone number is in the range of allowable numbers.  
This feature is an extension of the AMIS analog networking feature and is automatically available  
when the AMIS feature is activated.  
message-waiting indicator (MWI)  
An indicator that alerts subscribers that they have received new voice mail messages. An MWI  
can be LED, neon, or audio (stutter dial tone).  
minor alarm  
An alarm detected by maintenance software that affects less than one fourth of the INTUITY ports  
in service, but has exceeded error thresholds or may impact service.  
mirroring  
An INTUITY system feature that allows data from crucial filesystems to be continuously copied to  
backup (mirror) filesystems while the system is running. If the system has some problem where  
an original filesystem cannot be used, the backup filesystem is placed in service automatically.  
modem  
A device that converts data from a form that is compatible with data processing equipment (digi-  
tal) to a form compatible with transmission facilities (analog), and vice-vera.  
GL-14 Issue 2 December 1995  
Glossary  
modular  
A term that describes equipment made of plug-in units that can be added together to make the  
system larger, improve its capabilities, or expand its size.  
modular processor data module (MPDM).  
A data device that converts RS-232C or RS-449 protocol signals to digital communications proto-  
col (DCP) used by System 75/85, Generic1, and Generic 3 switches. MPDMs may connect INTU-  
ITY to a switch DCIU or SCI link or connect terminals to a switch port card.  
MPDM  
See modular processor data module.  
MWI  
See message-waiting indicator.  
N
networking  
See INTUITY AUDIX Digital Networking.  
networking prefix  
A set of digits that identifies an INTUITY machine.  
not deliverable message  
A voice mail message that could not be delivered after a specified number of attempts. This usu-  
ally means that the subscriber’s mailbox is full.  
O
on-line help  
An INTUITY feature that provides information about INTUITY user interface screens by pressing a  
predetermined key. See also help.  
operating system (OS)  
The set of programs that runs the hardware and interprets software commands.  
option  
A choice selected from a menu, or an argument used in a command line to modify program out-  
put by modifying the execution of a command. When you do not specify any options, the com-  
mand will execute according to its default options.  
OS  
See operating system.  
outcalling  
An INTUITY feature that allows the system to dial subscribers’ numbers to inform them they have  
new messages.  
outgoing mailbox  
A storage area for subscribers to keep copies of messages for future reference or action.  
Issue 2 December 1995 GL-15  
Glossary  
P
parallel transmission  
The transmission of several bits of data at the same time over different wires. Parallel transmis-  
sion of data is usually faster than serial transmission.  
password  
A code assigned to every INTUITY terminal user and INTUITY AUDIX subscriber for security rea-  
sons. After dialing the system, subscribers must dial their personal password correctly to log on.  
Passwords are also assigned to local and remote networked machines to identify the machines or  
the network. See also login.  
PBX  
See private branch exchange.  
PDM (processor data module)  
See modular processor data module (MPDM).  
peripheral device  
Equipment external to the INTUITY cabinet, such as printers or terminals, necessary for full oper-  
ation and maintenance of the INTUITY system. Also called peripherals.  
personal directory  
An INTUITY AUDIX feature allowing each subscriber to create a private list of customized names.  
pinouts  
The signal description per pin number for a particular connector.  
port  
A connection or link between two devices, allowing information to travel to a desired location. For  
example, a switch port connects to an INTUITY voice port to allow a subscriber to leave a mes-  
sage.  
priority messaging  
An INTUITY AUDIX feature that allows some subscribers to send messages that are specially  
marked and preferentially presented to recipients. See also priority outcalling.  
priority outcalling  
Works with the priority messaging feature by allowing the message recipient to elect to be notified  
by outcalling only when a priority message has been received. See also priority messaging.  
private branch exchange (PBX)  
A private switching system. See also switch.  
private mailing list  
A list of voice mail addresses that only the owning subscriber can access.  
private messaging  
A feature of INTUITY AUDIX that allows a subscriber to send a voice mail message that cannot be  
forwarded by the recipient.  
processor data module (PDM)  
See modular processor data module (MPDM).  
processor interface (PI)  
A System 75, Generic 1, Generic 3i, Generic 3s, and Generic 3vs switch data link. Also called  
processor interface board (PIB).  
GL-16 Issue 2 December 1995  
Glossary  
programmed function key  
See function key.  
protocol  
A set of conventions or rules governing the format and timing of message exchanges (signals) to  
control data movement and the detection and possible correction of errors.  
public mailing list  
A list of voice mail addresses that any INTUITY AUDIX subscriber can use if that subscriber  
knows the owner's list ID# and extension number. Only the owner can modify a public mailing list.  
R
RAM  
See random access memory.  
random access memory (RAM)  
The primary memory in a computer that can be overwritten with new information.  
reboot  
See boot.  
remote access  
Sending and receiving data to and from a computer or controlling a computer with terminals or  
PCs connected through communications links.  
remote installation  
A system, site, or piece of peripheral equipment that is installed in a different location from the  
host switch or system.  
remote network  
A network in which the systems are integrated with more than one switch.  
remote service center  
An AT&T or AT&T-certified organization that provides remote support to INTUITY customers.  
Depending upon the terms of the maintenance contract, your remote service center may be noti-  
fied of all major and minor alarms and have the ability to remotely log into your system and rem-  
edy problems.  
remote subscribers  
INTUITY AUDIX voice mail subscribers whose mailboxes reside on a remote INTUITY AUDIX Dig-  
ital Networking machine.  
remote terminal  
A terminal connected to a computer over a phone line.  
REN  
See ringer equivalence number.  
reply loop escape  
An INTUITY AUDIX feature that allows a subscriber the option of continuing to respond to a mes-  
sage after trying to reply to a nonsubscriber message.  
reply to sender  
An INTUITY AUDIX feature that allows subscribers to immediately place a call to the originator of  
an incoming message if that person is in the switch's dial plan.  
Issue 2 December 1995 GL-17  
Glossary  
request to send (RTS)  
One of the control signals on a RS-232 connector that places the modem in the originate mode so  
that it can begin to send.  
restart  
An INTUITY feature that allows INTUITY AUDIX subscribers who have reached the system  
through the call answer feature to access their own mailboxes by typing the *R (Restart) com-  
mand. This feature is especially useful for long-distance calls or for users who wish to access the  
INTUITY system when all the voice mail ports are busy. Also, the reinitialization of certain soft-  
ware. For example, restarting the voice system.  
restore  
The process of recovering lost or damaged files by retrieving them from available backup tapes,  
floppy diskette, or another disk device.  
retention time  
The amount of time voice mail messages are saved on disk before being automatically deleted  
from a subscriber's mailbox.  
ringer equivalence number (REN)  
A number required in the United States for registering your telephone equipment with the phone  
company.  
RTS  
See request to send.  
S
sales representative  
An AT&T or AT&T-certified person who assists you in the purchasing, planning, and implementa-  
tion of AT&T equipment and solutions.  
SCA  
See switch communications adapter.  
scan  
To automatically play voice mail messages, headers, or both.  
scheduled delivery time  
A time and/or date that an INTUITY AUDIX subscriber optionally assigns to a message that tells  
the system when to deliver it. If a delivery time is omitted, the system sends the message immedi-  
ately.  
SCSI  
See small computer system interface.  
serial transmission  
The transmission of one bit at a time over a single wire.  
shielded cables  
Cables that are protected from interference with metallic braid or foil.  
SIMMs  
See single in-line memory modules.  
GL-18 Issue 2 December 1995  
Glossary  
simplified message service interface (SMSI)  
Type of data link connection to an integrated 1A ESS switch or 5ESS switch in the INTUITY sys-  
tem.  
single in-line memory modules (SIMMs)  
A method of containing random access memory (RAM) chips on narrow circuit card strips that  
attach directly to sockets on the CPU circuit card. Multiple SIMMs are sometimes installed on a  
single CPU circuit card.  
small computer systems interface (SCSI)  
An interface standard defining the physical, logical, and electrical connections to computer sys-  
tem peripherals such as tape and disk drives.  
SMSI  
See simplified message service interface.  
split  
Group (or queue) of analog ports on the switch. See also call-distribution group.  
subscriber  
An INTUITY user who has been assigned the ability to access the INTUITY AUDIX Voice Messag-  
ing system.  
surge  
A sudden voltage rise and fall in an electrical circuit.  
surge protector  
A device that plugs into the phone system and the commercial AC power outlet. It is designed to  
protect the phone system from high voltage surges that could be damaging to the phone system.  
switch  
An automatic telephone exchange that allows the transmission of calls to and from the public tele-  
phone network. See also private branch exchange (PBX).  
switched access  
A connection made from one endpoint to another through switch port cards. This allows the end-  
point (such as a terminal) to be used for several applications.  
switch hook  
The device at the top of most telephones which is depressed when the handset is resting in the  
cradle (on hook). This device is raised when the handset is picked up (the phone is off hook).  
switch hook flash  
A signaling technique in which the signal is originated by momentarily depressing the switch  
hook.  
switch network  
Two or more interconnected switching systems.  
synchronous communication  
A method of data transmission in which bits or characters are sent at regular time intervals, rather  
than being spaced by start and stop bits. See also asynchronous communication.  
synchronous transmission  
A type of data transmission where the data characters and bits are exchanged at a fixed rate with  
the transmitter and receiver synchronized. This allows greater efficiency and supports more pow-  
erful protocols.  
system configuration  
See configuration.  
Issue 2 December 1995 GL-19  
Glossary  
T
tape cartridge  
One or more spare removable cartridges required to back up system information.  
tape drive  
The physical unit that holds, reads, and writes magnetic tape.  
terminal  
See display terminal.  
terminal type  
A number indicating the type of terminal being used to log on to the INTUITY system. Terminal  
type is the last required entry before gaining access to the INTUITY display screens.  
terminating resistor  
A grounding resistor placed at the end of bus, line, or cable to prevent signals from being  
reflected or echoed.  
tip/ring  
A term used to denote the analog telecommunications interface.  
tone generator  
A device acoustically coupled to a rotary phone, used to produce touch-tone sounds when voice  
mail subscribers cannot use a regular touch-tone generating voice terminal.  
traffic  
The flow of attempts, calls, and messages across a telecommunications network.  
translations  
Software assignments that tell a system what to expect on a certain voice port or the data link, or  
how to handle incoming data. They customize the INTUITY system and switch features for users.  
troubleshoot  
The process of locating and correcting errors in computer programs. Also called debug.  
U
UCD  
See uniform call distribution.  
undelivered message  
A message that has not yet been sent to an INTUITY AUDIX subscriber's incoming mailbox. The  
message resides in the sender's outgoing message and may be modified or redirected by the  
sender.  
Unequipped  
See equipped/unequipped.  
unfinished message  
A message that was recorded but not approved or addressed, usually the result of an interrupted  
INTUITY AUDIX session. Also called working message.  
GL-20 Issue 2 December 1995  
Glossary  
uniform call distribution (UCD)  
The type of call-distribution group (or hunt group) of analog port cards on some switches that  
connects subscribers and users to the INTUITY AUDIX system. System 75, Generic 1, Generic 3,  
and some central office switches use UCD groups. See also call-distribution group.  
UNIX operating system  
A multi-user, multitasking computer operating system.  
untouched message  
An INTUITY AUDIX feature that allows a subscriber to keep a message in its current category by  
using the **H (Hold) command. If the message is in the new category, message-waiting indica-  
tion remains active (for example, the message-waiting lamp will remain lit).  
user population  
A combination of light, medium, and heavy users on which INTUITY configuration guidelines are  
based.  
V
vector  
A customized program in the switch for processing incoming calls.  
voice link  
The INTUITY analog connection(s) to a call-distribution group (or hunt group) of analog ports on  
the switch.  
voice mail  
See voice message.  
voice mailbox  
See mailbox.  
voice message  
Digitized voice information stored by the INTUITY system on disk memory. Also called voice mail.  
voice port  
The IVC6 port that provides the voice interface between the INTUITY system and the analog ports  
on the switch.  
voice terminal  
A telephone used for spoken communications with the INTUITY system. A touch-tone telephone  
with a message-waiting indicator is recommended for all INTUITY AUDIX subscribers.  
voicing  
Either speaking a message into the INTUITY system during recording, or having the system play-  
back a message or prompt to a subscriber.  
volt  
The unit of measurement of electromotive force. One volt is the force required to product a cur-  
rent of one ampere through a resistance of one ohm.  
Issue 2 December 1995 GL-21  
Glossary  
W
watt  
A unit of electrical power that is required to maintain a current of one amp under the pressure of  
one volt.  
GL-22 Issue 2 December 1995  
Index  
C
Cables  
A25B cable, 1-8  
connections, 4-9  
MCI cable, 1-8  
Null cable, 1-8  
Y-cable, 1-8  
Numerics  
2500 telephone set, 7-2  
25-pin connector, 1-4  
call coverage path, lodging switch administration, C-4  
Called party information, B-3  
Calling party identification pad string  
planning, 3-3  
A
Channels  
A25B Cable, 1-8  
Acceptance tests, 9-1  
test subscribers, 9-2  
Access level  
planning, 3-4  
Clear, A-9  
configuration, A-9  
statistical information, B-5  
COM2, 4-9  
commands  
Start Voice System, 6-6  
Comment, 5-6, 6-4  
Comments to this book, xv  
Configuration  
Action forms, 2-4, 2-8  
Address Ranges  
first, 6-8  
last, 6-8  
public network number, 6-8  
saving, 8-7  
CPID, B-3  
Administration  
definition, 3-3  
NEAX 2400, 7-1  
analog voice mail ports, 7-2  
ALT  
description, 1-3  
Analog lines, 7-2  
analog port  
planning, 3-3  
CPID pad string, 8-3  
Cut-to-service, 10-1  
cut-to-service, lodging, C-5  
PA-16LCQ, 1-9  
Analog ports, 8-2  
Assembly, load, and test, 1-3  
Autofill, 8-4, 8-5  
Automated attendant, 7-2  
D
Data link test number, 5-6, 6-4  
Date, 8-11  
Diagnostic lights  
SID, 2-2  
do not disturb feature, lodging, C-5  
Dterm, 9-2  
B
16 button, 9-2  
Baud rate, 5-6, 6-4  
Book  
busy  
FKY=1, 10-3  
commenting on, xv  
related resources, xiv  
trademarks in, xiii  
eight button, 9-2  
FKY=1, 9-3  
FKY=22, 10-2  
four button, 9-2  
dummy number, lodging administration, C-2  
Issue 2 December 1995 IN-1  
   
Ind e x  
MSG desk number, 8-2  
E
STN-A, 7-9  
STN-B, 7-9  
TEC, 7-4  
tenant number, 7-4  
TN-A, 7-9  
TN-B, 7-9  
Forms  
action, 2-4, 2-8  
help, 2-8  
Edit forms, 2-4, 2-5  
help, 2-8  
clear, 2-8  
insert, 2-8  
overtype, 2-8  
undo, 2-8  
keys, 2-7  
scroll item, 2-5, 2-6  
single item, 2-5, 2-6  
two item, 2-5, 2-6  
EIA  
clear, 2-8  
RS232C, 1-4  
insert, 2-8  
overtype, 2-8  
undo, 2-8  
EIA standards, 1-4, 4-3  
Electronic Industries Association (EIA) standards, 1-4  
Electronics Industry Association (EIA) standards, 4-3  
Electrostatic discharge, 1-3  
ENTER key  
keys, 2-7  
scroll item, 2-5, 2-6  
single item, 2-5, 2-6  
two item, 2-5, 2-6  
SID, 2-2  
Erase  
error logs, A-8  
menu, 2-4  
Error code number, A-6  
Error logs, A-1, A-5  
code list, A-6  
name, 2-4  
options, 2-4  
SID, 2-1  
date, A-6  
logs, A-5  
purge, A-8  
Forward  
severity, A-6  
RNA, 10-2  
time, A-6  
Forwarding  
type, A-6  
all calls, 9-4, 10-4  
viewing, A-5  
Extension length, 6-8  
Extensions, 8-4, 8-5  
assigning, 8-4  
RNA, 9-2  
Front panel  
SID, 2-2  
planning, 3-4  
FUNC key  
SID, 2-2  
F
Factory assembled systems, 1-3  
Fields  
G
CNT, 7-7  
Glossary, IN-1  
LENS, 7-4  
Line Equipment Number, 7-4  
MWI pad string, 8-3  
RSC, 7-5  
H
SFC, 7-5  
Hardware  
SID  
cables, 4-9  
installation, 4-1  
CPID pad string, 8-3  
IN-2 Issue 2 December 1995  
Ind e x  
maintenance modem, 4-2  
SID, 2-2  
diagnostic lights, 2-2  
Link A  
connection, 4-9  
SID, 2-2  
Link B  
connection, 4-7  
SID, 2-2  
Local devices, 1-4  
lodging  
front panel, 2-2  
keypad, 2-2  
LCD display, 2-2  
link A, 2-2  
link B, 2-2  
call coverage path, C-4  
cut-to-service, C-5  
do not disturb feature, C-5  
hunt group administration, C-1  
message retrieval administration, C-2  
voice mail administration, C-3  
Logical terminal number  
planning, 3-4  
modem port, 2-2  
power cord outlet, 2-2  
power switch, 2-2  
rear panel, 2-2  
Host link ID, 6-8  
Host type, 6-8  
hunt group  
lodging, C-1  
LTNs, 8-4  
assigning, 8-4  
planning, 3-4  
I
M
Idle, B-4  
Index assignment values, 7-16  
Installation  
Maintenance modem, 4-2  
MAP/100 Voice Processing Hardware Installation, 9-1  
hardware, 4-1  
Integrated call, 9-2  
MAP/40 Voice Processing Hardware Installation, 9-1  
MAP/5 Voice Processing Hardware Installation, 9-1  
Integration, 10-2  
description, 1-1  
Integration stopped, B-4  
Intuity AUDIX transfer feature, 5-1  
Intuity New System Planning, 9-2  
Intuity System Software Installation, 9-1  
administration  
port terminal, 7-15  
UCD group, 7-16  
baud rate  
planning, 3-3  
MCI Cable, 1-8  
MCI I/O port, 4-4  
baud rate, 4-4  
K
dip switches  
defaults, 4-6  
settings, 4-4  
table, 4-4  
Keypad  
SID, 2-2  
Keys  
FKY=22, 9-2  
func, 8-2  
MODE, 8-6  
parity, 4-4  
word length, 4-4  
MCI link, 7-10  
administration, 7-10  
MWI, 7-10  
port, 7-13  
connection  
L
SID, 4-7  
switch, 4-3  
MCI monitor mode, B-4  
MCI port, 1-4  
LCD  
contrast, 8-12  
display (SID), 2-2  
LED  
menu  
status, 4-9  
Intuity system  
Issue 2 December 1995 IN-3  
Ind e x  
administration, C-3  
Menu forms, 2-4  
example, 2-4  
name, 2-4  
P
options, 2-4  
PA-16LCQ, 1-9  
Parity  
Message center interface, 1-1  
message retrieval, lodging, C-2  
Messages  
MCI I/O port, 4-4  
Password, 8-15  
phantom number, lodging administration, C-2  
PKG check, 7-5  
Planning  
idle, B-4  
integration stopped, B-4  
PKG check, 7-5  
WRT, 7-5  
baud rate  
Metrics mode, B-5  
MODE key  
SID, 2-2  
Modem  
maintenance, 4-2  
Modem port  
MCI, 3-3  
SMDI, 3-4  
calling party identification pad string, 3-3  
extensions, 3-4  
logical terminal number, 3-4  
message desk number, 3-2  
MWI feature, 3-3  
MWI pad string, 3-3  
switch integration, 3-1  
voice mail ports, 3-2  
worksheets, 3-1  
Port  
SID, 2-2  
MWI, 8-13  
administration  
MCI, 7-10  
pad string  
planning, 3-3  
SID, 8-13  
MWI feature  
planning, 3-3  
MWI pad string, 8-3  
MWL  
enhanced processing, 8-14  
MWL Interleave Factor, 8-13  
administration  
MCI, 7-13  
data field values, 7-14  
Power cord, 4-9  
connection, 4-9  
SID, 4-9  
Power cord outlet  
SID, 2-2  
Power switch  
N
SID, 2-2  
Purge  
NEAX 2400, 1-1, 5-4  
5200 Feature Application Floppy Disk, 1-9  
administration, 7-1  
analog voice mail ports, 7-2  
backplane, 1-4  
hardware checklist, 1-9  
IMG, 1-9  
MMG, 1-9  
PA16LCQ analog ports, 1-10  
recall timer, 1-10  
SIM, 1-9  
UCD Overflow, 3-2  
UMG, 1-9  
wink, 1-10  
Null Cable, 1-8  
error logs, A-8  
R
Rear panel  
SID, 2-2  
Recources to use with this book, xiv  
Requirements  
NEAX 2400, 1-1  
Ring-No-Answer, 10-2  
SFI=8, 10-2  
SFT=8, 9-2  
IN-4 Issue 2 December 1995  
Ind e x  
SMDI, 8-9  
Serial port, 5-6, 6-4  
Service Marks, xiii  
services to called numbers field, Intuity, C-3  
SID, 1-1  
S
Safety  
administration, 8-1  
basic parameters, 8-2  
date, 8-11  
electrostatic discharge, 1-3  
work mat, 1-3  
wrist strap, 1-3  
error logs, A-1, A-5  
screen  
Intuity system  
voice equipment, C-3  
viewing, A-5  
factory default settings, A-9  
forms, 2-1  
screens  
hardware, 2-2  
assignment of station data, 7-12, 7-13, 7-15, 7-17  
Confirmation Message, 5-7, 6-5  
installation commands menu, 7-11  
Intuity Administration menu, 5-3  
Intuity Main Menu, 6-2  
NEAX  
2400 maintenance command menu, 7-2  
assignment of station data, 7-4  
NEAX2400  
diagnostic lights, 2-2  
front panel, 2-2  
keypad, 2-2  
LCD display, 2-2  
link A, 2-2  
link B, 2-2  
modem port, 2-2  
powe switch, 2-2  
power cord outlet, 2-2  
power switch, 2-2  
rear panel, 2-2  
station data commands, 7-3  
SID  
baud rate, 8-9  
byte length, 8-10  
clear setup, A-9  
contrast, 8-12  
date and time, 8-11  
MCI main menu, 8-2  
MWI feature, 8-3  
LCD  
contrast, 8-12  
message waiting lamps, 8-13  
MWI, 8-13  
placement, 1-4  
software, 2-4  
system parameters, 8-11  
views, B-1  
params, 8-2  
parity, 8-10  
serial, 8-9  
MCI monitor mode, B-4  
metrics mode, B-5  
SMDI monitor mode, B-2  
statistics mode, B-4  
voice mail ports, 3-2  
SID Switch Integration Package, 5-4  
SID Switch Integration Software, 5-1  
Simplified Message Desk Interface, 3-3  
planning, 3-2  
SMDI, B-2  
SMDI view mode, 8-8  
stop bits, 8-10  
system tools, 8-12  
UTILS, 8-9  
VM port, 8-4  
SIDadvnc, 8-14  
SID-login, 8-15  
Simplified message desk interface, 1-1  
SMDI, 1-1  
Software Install menu, 5-3  
Switch Interface Administration menu, 6-2  
Switch Link Administration, 5-4  
System Control menu, 5-2  
System Translation, 6-7  
Security, B-5  
Security level, 8-14, A-5, B-5  
password, 8-15  
Serial data link, 8-9  
Centrex, 8-9  
MCI, 8-9  
baud rate  
planning, 3-4  
planning, 3-2  
SMDI monitor mode, B-2  
SMDI packet, 8-8  
Software  
installation, 5-1  
login, 5-1  
Start integration, 8-7  
Issue 2 December 1995 IN-5  
Ind e x  
Statistics mode, B-4  
Subscribers  
wiring, switch port for lodging, C-1  
Word length  
test, 9-2  
MCI I/O port, 4-4  
Switch group, 7-6  
Switch integration device, 1-1  
Switch link type, 6-8  
System parameters  
SID, 8-11  
Work mat, 1-3  
Worksheets  
planning, 3-1  
Wrist strap, 1-3  
Y
T
Y-Cable, 1-8  
Test subscribers, 9-2  
Time, 8-12  
Trademarks, xiii  
Transfers, 1-10  
Troubleshooting, A-1  
U
assignments  
voice mail extensions, 7-6  
forward target number, 7-6  
illustration, 1-2  
MCI group, 7-16  
UCD Overflow, 3-2, 7-6  
UCD overflow  
administration, 7-8  
UMG, 1-9  
Uniform Call Distribution group, 1-1, 7-6  
V
Views, B-1  
MCI monitor mode, B-4  
metrics mode, B-5  
SMDI monitor mode, B-2  
statistics mode, B-4  
voice equipment screen, C-3  
voice mail administration, lodging, C-3  
Voice mail ports, 8-2  
W
Windows, 2-8  
IN-6 Issue 2 December 1995  

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