VeriFone NURIT 8000 User Manual
NURIT 8000  
Installation Guide  
VeriFone Part Number DOC113EN06-A, Revision A  
CONTENTS  
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
CHAPTER 1  
Overview NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
CHAPTER 2  
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Examining  
NURIT 8000 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Terminal Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Terminal Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Opening and Closing Battery/Card Compartment Cover . . . . . . . . . . . . . . . . . . 14  
Installing SIM, SAM, and SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Connecting the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Connecting and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Battery Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Battery Charge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Powering On and Off the Terminal With a Battery Pack. . . . . . . . . . . . . . . . 20  
Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Loading Paper into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Removing the Paper Roll From the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Car Adapter Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Data Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
External Modem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
CHAPTER 3  
Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
NURIT 8000 INSTALLATION GUIDE  
3
CONTENTS  
Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 29  
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
User Interactions and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
CHAPTER 4  
Maintenance and Cleaning the NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Cleaning  
CHAPTER 5  
Troubleshooting NURIT 8000 Appears to Have No Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Guidelines Transactions Cannot be Completed Successfully . . . . . . . . . . . . . . . . . . . . . . . 34  
Wireless Communication Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Operation with Peripheral Device Not Successful . . . . . . . . . . . . . . . . . . . . . . . 35  
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Printer Continues Printing When Out of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Magnetic Stripe Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . 35  
Smart Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . . . . . . . . . 35  
The Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
An Incorrect Response or Data Is Obtained. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
“Tampered Device” Displayed On Screen and Keypad Inoperable . . . . . . . . . . 36  
CHAPTER 6  
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Cables and Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
External Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41  
4
NURIT 8000 INSTALLATION GUIDE  
PREFACE  
Use this guide as the primary source of information for setting up and installing the  
NURIT 8000.  
This guide provides a simple description of the NURIT 8000’s features as well as  
basic information for the device’s installation and configuration.  
Audience  
This guide is organized as follows:  
Organization  
Chapter 1, Overview. Provides an overview of the NURIT 8000.  
Chapter 2, Setup. Explains the setup and installation of NURIT 8000, selecting its  
location, and establishing connections with other devices.  
Chapter 3, Specifications. Discusses power requirements and dimensions of the  
NURIT 8000.  
Chapter 4, Maintenance and Cleaning. Explains maintenance of the NURIT 8000.  
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines for  
problems related to the NURIT 8000’s installation and configuration.  
Chapter 6, Service and Support. Provides information for contacting your local  
VeriFone service provider and on how to order accessories or documents from  
VeriFone.  
To learn more about NURIT 8000, refer to the following set of documents:  
Related  
Documentation  
VPN DOC113EN04-A  
VPN DOC113EN05-A  
NURIT 8000 Quick Installation Guide  
NURIT 8000 Certifications and Regulations Sheet  
Various conventions are used to help you quickly identify special formatting.  
Table 1 describes these conventions and provides examples of their use.  
Guide  
Conventions  
Table 1  
Document Conventions  
Meaning  
Convention  
Example  
Blue  
Text in blue indicates terms that  
are cross references.  
See Guide Conventions.  
Italics  
Italic typeface indicates book  
titles or emphasis.  
You must not use this unit  
underwater.  
The pencil icon is used to  
highlight important information.  
Box contents, including  
interconnection cable types, may  
vary according to specific model.  
NOTE  
NURIT 8000 INSTALLATION GUIDE  
5
               
PREFACE  
Guide Conventions  
Table 1  
Document Conventions  
Meaning  
Convention  
Example  
The caution symbol indicates  
hardware or software failure, or  
loss of data.  
The unit is not waterproof or  
dustproof, and is intended for  
indoor use only.  
CAUTION  
The lighting symbol is used as a  
Due to risk of shock do not use  
WARNING  
warning when bodily injury might the terminal near water.  
occur.  
Various acronyms are used in place of the full definition. Table 2 presents  
acronyms and their definitions.  
Acronym Definitions  
Table 2  
Acronym Definitions  
Definitions  
Acronym  
AC  
Alternating Current  
DC  
Direct Current  
ECR  
LED  
LCD  
MRA  
MSAM  
MSR  
OS  
Electronic Cash Register  
Light Emitting Diode  
Liquid Crystal Display  
Merchandise Return Authorization  
Micromodule-size Security Access Module  
Magnetic Stripe Reader  
Operating System  
PC  
Personal Computer  
PIN  
Personal Identification Number  
Point-of-Sale  
POS  
RAM  
RJ45  
RS232  
SAM  
SDIO  
SC  
Random Access Memory  
Registered Jack 45  
Recommended Standard 232  
Security Access Module  
Secure Digital Iput/Output  
Smart Card (Integrated Chip Card)  
Secure Digital Card  
SD Card  
SIM  
Subscriber Identity Module  
VeriFone Part Number  
Wireless Fidelity  
VPN  
WiFi  
6
NURIT 8000 INSTALLATION GUIDE  
     
CHAPTER 1  
Overview  
This chapter provides a brief description of the NURIT 8000.  
The NURIT 8000 Wirless Palmtop Terminal is one of the most advanced,  
versatile, secure, and convenient POS terminals manufactured today.  
NURIT 8000  
Figure 1  
The NURIT 8000 Terminal  
The following is a list of features of the NURIT 8000:  
Features at a  
Glance Table 3  
NURIT 8000 Features  
Description  
Feature  
LCD Display  
•
•
•
Graphical LCD display  
Black and White  
128 x 128 pixels  
•
•
Application-dependent touch screen, with stylus  
18 keys comprised of:  
Keypad  
•
•
10-key telephone-style keypad  
8 function and special keys  
Smart Card Reader  
•
•
Integrated, front-entry, EMV-compliant smart card  
reader  
Magnetic Stripe  
Card Reader  
Integrated, bi-directional magnetic stripe card reader  
SAM-SD/MMC  
Cards  
Compartment  
•
•
Compartment for up to two SAM cards  
Compartment for up to one SD/MMC card  
Note: Configuration is model-dependent.  
SIM Connector  
•
Connector for the insertion of a SIM card (model  
dependent)  
NURIT 8000 INSTALLATION GUIDE  
7
             
OVERVIEW  
Features at a Glance  
Table 3  
NURIT 8000 Features  
Description  
Feature  
Thermal Printer  
•
Integrated printer uses thermal paper  
•
•
Easy-load mechanism  
Terminal Interface  
Connector  
Barrel power ( POWER) connector  
•
•
Data connector  
Radio  
Internal antenna, located under paper roll, with power  
supply  
•
GSM  
Note: Configuration is model-dependent.  
Power  
•
AC/DC adapter (safety approved)  
Output: 9-10 V at 1 A  
Note: The AC/DC adapter must be approved by the relevant  
authorities in the country where the equipment is sold.  
Operating System  
Accessories  
•
•
Ported NURIT for maximum application portability  
Car adapter  
•
External modem  
8
NURIT 8000 INSTALLATION GUIDE  
CHAPTER 2  
Setup  
This chapter describes the setup procedure for NURIT 8000, in the following  
sections:  
•
•
•
•
•
•
•
•
•
•
•
Selecting Location  
Unpacking Shipping Carton  
Examining NURIT 8000 Features  
Opening and Closing Battery/Card Compartment Cover  
Connecting Cables  
Connecting the Battery  
Connecting Cables  
Power Supply  
Connecting Cables  
Using the Magnetic Stripe Card Reader  
Using the Smart Card Reader  
Use the following guidelines to select a location for the NURIT 8000.  
Selecting  
Location  
Ease of Use  
•
When not operated from its hand-held position, place the NURIT 8000 on a  
flat table or countertop close to the power outlet and any peripherals.  
•
•
Maintain good ventilation.  
Environmental  
Factors  
Do not use the unit where there is high heat, dust, humidity, moisture, or  
caustic chemicals or oils.  
•
•
Do not use the NURIT 8000 in a known blasting area.  
Do not use the NURIT 8000 in an area of potential explosive atmosphere,  
such as fuel or chemical storage or transfer facilities, or in any area where you  
would be advised to turn off a vehicle’s engine.  
•
•
Do not cover slots and openings of the device. They may be provided for  
ventilation and protection against overheating. Never place the device near  
radiators, or in a place where proper ventilation is not provided.  
Do not cover the terminal.  
NURIT 8000 INSTALLATION GUIDE  
9
                 
SETUP  
Selecting Location  
•
Maintain at least 22 cm (8.5 in) of clear space around the terminal in its fixed  
operating location, in order to assure good ventilation.  
Indoor Use  
The NURIT 8000 is designed to be operated indoors in the following manner:  
•
•
•
Powered only by the built-in battery.  
Using the AC/DC power adapter for battery charging only.  
Using the optional external modem.  
Outdoor Use  
The NURIT 8000 is designed to be operated outdoors in the following manner:  
•
•
Powered only by the built-in battery.  
In a vehicle, using the optional car adapter.  
CAUTION  
WARNING  
Under no circumstances should the NURIT 8000 be powered or charged  
outdoors using its AC/DC adapter.  
For persons using a pacemaker or other medical device, please read the  
following important safety notes:  
Though most electronic equipment and critical medical devices are shielded  
against radio-frequency signals, it is important to realize the possibilities of  
potential interference and to know the standard precautions that may be taken.  
Consult the manufacturer of your medical device to determine its level of  
shielding.  
When the NURIT 8000 terminal is used as a secure PIN entry device:  
NOTE  
•
The customer should be able to obstruct visual observation of the PIN  
entry with his/her body and hand.  
•
The cardholder must be clearly instructed to obstruct visual observation of  
the PIN entry with his/her body and hand.  
Failure to comply with these conditions may render the PIN pad non-compliant  
with ISO 9564 for PIN protection and may violate card association requirements  
for PIN entry devices.  
Electrical  
•
Avoid using this product during electrical storms.  
Considerations  
•
Avoid locations near electrical appliances or other devices that cause  
excessive voltage fluctuations or emit electrical noise (for example, air  
conditioners, electric motors, neon signs, high-frequency or magnetic security  
devices, or computer equipment).  
10  
NURIT 8000 INSTALLATION GUIDE  
   
SETUP  
Unpacking Shipping Carton  
•
•
•
Do not use the NURIT 8000 near water or in moist conditions.  
Never spill any liquid on the device.  
Never push objects into the device through slots (other than those specifically  
intended for the magnetic stripe, smart cards, SAM cards, or cable ports).  
•
To reduce the risk of shock, do not disassemble any of the equipment or  
accessories referred to in this manual. If required, take the equipment to a  
qualified service representative. Incorrect reassembly or opening or removing  
covers may expose you to dangerous voltages or other risks.  
WARNING  
Due to risk of shock or damage, do not use the NURIT 8000 near water, including  
a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a  
swimming pool.  
Open the shipping carton and carefully inspect its contents for possible tampering  
or shipping damage. The NURIT 8000 is a secure product and any tampering can  
cause it to cease to function or to operate in an unsecured manner.  
Unpacking  
Shipping Carton  
Do not use a unit that has been tampered or damaged.  
WARNING  
The NURIT 8000 comes equipped with tamper-evident labels. If a label or  
component appears damaged, please notify the shipping company and your  
VeriFone service provider immediately.  
The package contents, including interconnection cable types, may vary  
according to the specific model.  
NOTE  
Some or all of the accessories contained in the box may already be installed in  
the PIN pad.  
To unpack the 1 Remove and inspect the contents of the shipping carton. The NURIT 8000  
shipping carton  
carton includes the following components:  
•
•
•
•
•
•
•
•
•
•
•
NURIT 8000 terminal  
AC/DC power adapter  
Documentation  
Touch screen stylus  
Thermal paper roll  
Paper roll spindle  
Lithium-polymer Battery  
RS-232 — barcode reader adapter (model dependent)  
Keyboard emulation barcode reader adapter (model dependent)  
PC-Terminal cable (model dependent)  
Terminal-terminal cable (model dependent)  
NURIT 8000 INSTALLATION GUIDE  
11  
   
SETUP  
Examining NURIT 8000 Features  
2
3
4
Remove all plastic wrapping from the components.  
Remove the clear protective film from the LCD screen.  
Save the shipping carton and packing material for future repacking or moving  
of the device.  
Before you continue with the installation process, familiarize yourself with the  
NURIT 8000 features:  
Examining  
NURIT 8000  
Features  
PAPER COVER  
STYLUS  
LCD SCREEN  
PAPER TEAR BAR  
KEYPAD  
MAGNETIC STRIPE CARD SLOT  
SMART CARD SLOT  
Figure 2  
NURIT 8000 Terminal Features (Front Panel)  
COMPLIANCE LABEL  
MODEL/SERIAL NUMBER  
BATTERY/CARD  
COMPARTMENT COVER  
DATA CONNECTOR  
POWER CONNECTOR  
Figure 3  
NURIT 8000 Terminal Features (Bottom Panel)  
12  
NURIT 8000 INSTALLATION GUIDE  
         
SETUP  
Examining NURIT 8000 Features  
The front panel of the NURIT 8000 terminal (see Figure 2) includes the following  
features:  
Terminal Front  
Panel  
•
•
•
•
A touch screen terminal display, backlit LCD screen.  
A stylus, with an integrated stylus storage slot.  
An 18-key, telephone-style keypad.  
A magnetic card reader on the top of the terminal. Bi-directional swiping  
capabilities. Swipe the card with the magnetic stripe down and left, towards  
the terminal and the keypad. For further directions, see Using the Magnetic  
Stripe Card Reader.  
•
•
A smart card reader, built into the front of the terminal. For further directions,  
see Using the Smart Card Reader.  
A thermal printer.  
The bottom panel of the NURIT 8000 terminal (see Figure 3) includes the  
following features:  
Terminal Bottom  
Panel  
•
An interconnection port panel. The interconnection port panel includes the  
following ports:  
•
A Power Socket where the power cable is plugged. For directions on  
connecting the terminal to an electrical outlet, see Power Supply.  
•
A Data connector. For directions on connecting to the data port, see  
Accessories and Documentation.  
•
A battery pack/card compartment with removable door. The card  
compartment is where the optional SIM (subscriber identity module), SAM  
(security access module), and SD (secure digital) cards are installed  
(configuration is model dependent).  
For directions on installing and removing the battery pack/card compartment  
door, see Opening and Closing Battery/Card Compartment Cover.  
For directions on installing and removing the battery pack, see Connecting the  
Battery.  
For directions on installing and removing the SIM, SAM, and SD cards, see  
Connecting Cables.  
VeriFone ships variants of the NURIT 8000 terminal for different markets. Your  
terminal may have a different configuration. The following devices may or may  
not be present: a smart card reader, up to four MSAM cardholders, or a battery  
pack. However, the basic processes described in this guide remain the same,  
regardless of terminal configuration.  
NOTE  
NURIT 8000 INSTALLATION GUIDE  
13  
       
SETUP  
Opening and Closing Battery/Card Compartment Cover  
To access the battery/card compartment, you have to first remove the  
compartment cover.  
Opening and  
Closing Battery/  
Card  
Compartment  
Cover  
NOTE  
SIM, SAM, and SD card configurations are model dependent.  
To remove the battery 1 Disconnect the AC/DC power adapter from the electrical power outlet.  
/card compartment  
2
Carefully place the NURIT 8000 face down on a soft, smooth surface, so as  
not to damage the LCD screen.  
cover  
3
4
Secure the unit with one hand.  
With your other hand, release the battery /card compartment cover by  
pressing and lifting its locking tab.  
5
Lift the cover and detach it from the terminal.  
Figure 4  
Removing the Battery/Card Compartment Cover  
14  
NURIT 8000 INSTALLATION GUIDE  
   
SETUP  
Installing SIM, SAM, and SD Cards  
To replace the battery 1 Place the NURIT 8000 face down on a soft, smooth surface, so as not to  
pack/card  
compartment cover  
damage the LCD screen.  
Figure 5  
Replacing the Battery/Card Compartment Cover  
2
3
4
Insert the two hinges of the battery/card compartment cover into the hinge  
slots on the edge of the battery/card compartment.  
Close the compartment cover and press down until the locking tab snaps into  
place.  
Connect the AC/DC power adapter from the electrical power outlet.  
Configuration of SIM, SAM, and SD cards are model dependent. You can install  
Installing SIM,  
SAM, and SD one SIM card, up to two SAM cards, and an SD card in the NURIT 8000 terminal,  
Cards  
depending on the particular model.  
The card compartment is shared with the battery. To gain access to the battery/  
card compartment, you must first remove the battery/card compartment door. For  
information on removing and replacing the battery/card compartment door, see  
Opening and Closing Battery/Card Compartment Cover.  
NOTE  
A SIM card must be installed when using a model of the NURIT 8000 that  
implements GSM or GPRS wireless communications technology.  
To install a SIM or a 1 Remove the battery/card compartment door. See Figure 4.  
SAM card  
2
3
If necessary, remove the battery. See Figure 10.  
Slide the locking-clasp in the direction indicated by the engraved arrow to the  
OPEN position.  
4
5
Lift the cardholder on its hinge to a vertical position.  
Hold the SIM/SAM card vertically, with the beveled corner at the top edge and  
the metallic contacts facing towards the contacts on the reader.  
6
Slide the card into the cardholder.  
NOTE  
Make sure that you first slide the end closest to the chip on the card into the  
grooves of the holder and that the beveled corner is on the top edge of the SAM  
card.  
NURIT 8000 INSTALLATION GUIDE  
15  
       
SETUP  
Installing SIM, SAM, and SD Cards  
7
8
Lower the SIM/SAM cardholder onto its base.  
Check that the corner of the SIM/SAM card is not obstructed by the triangular  
protrusion at the corner of the cardholder base.  
Lock the SAM cardholder by sliding the cardholder locking clasp to the LOCK  
position.  
CAUTION  
Do not bend or scratch the contacts of the SAM cardholder when installing or  
removing cards.  
9
If necessary, replace the battery. See Figure 9.  
10 Replace the battery/card compartment cover. See Figure 5.  
Figure 6  
Installing and Removing a SIM/SAM Card  
To remove a SIM/SAM 1 Open the card holder, by following steps 1-4 of To install a SIM or a SAM card  
card  
and remove the card.  
2
Close the card holder by following steps 7-8 of To install a SIM or a SAM  
card.  
For further instructions, see Figure 6.  
To install an SD/MMC 1 Remove the battery/card compartment door. See Figure 4.  
card  
2
3
If necessary, remove the battery. See Figure 10.  
Hold the SD/MMC card directly above the SD/MMC card slot, with the metal  
contacts facing down and the narrow edge with the beveled corner pointing  
towards the slot opening.  
4
Lower the SD/MMC card into position.  
16  
NURIT 8000 INSTALLATION GUIDE  
     
SETUP  
Installing SIM, SAM, and SD Cards  
5
Press down on the SD/MMC card while sliding it into the slot, until the card  
snaps into place.  
Figure 7  
Inserting the SD/MMC Card  
6
7
If necessary, replace the battery. See Figure 9.  
Replace the battery/card compartment cover. See Figure 5.  
To remove an SD/ 1 Remove the battery/card compartment door. See Figure 4.  
MMC Card  
2
3
If necessary, remove the battery. See Figure 10.  
With one hand press down on the SD/MMC locking tab, while sliding the card  
out with your other hand.  
4
Remove the SD/MMC card.  
Figure 8  
Removing the SD/MMC Card  
5
6
If necessary, replace the battery. See Figure 9.  
Replace the battery/card compartment cover. See Figure 5.  
NURIT 8000 INSTALLATION GUIDE  
17  
 
SETUP  
Connecting the Battery  
The NURIT 8000 terminal comes with a Lithium-polymer battery. Read this  
section to know how to install and remove the battery.  
Connecting the  
Battery  
NOTE  
Only use batteries provided by VeriFone. For information about purchasing  
additional or replacement batteries, see Accessories and Documentation.  
Depending on your model of the NURIT 8000 terminal, the battery compartment  
may be shared with the SIM, SAM, and SD cards. To gain access to the battery/  
card compartment, you must first remove the battery/card compartment door. For  
information on removing and replacing the battery/card compartment cover, see  
Opening and Closing Battery/Card Compartment Cover.  
The NURIT 8000 allows you to operate the terminal without an external power  
supply, by using a battery.  
Connecting and  
Removing the  
Battery  
To insert the battery 1 Remove the battery/card compartment cover. See Figure 4.  
2
Hold the battery, verifying that the side with the metal contacts are facing  
downwards and that the rounded edge is facing towards the back of the  
compartment.  
3
4
While holding the battery at a 30° angle, slide the two tabs on the front of the  
battery into the slots on the front wall of the compartment.  
Push the back of the battery down, until it snaps into place.  
Figure 9  
Inserting the Battery  
5
Replace the battery/card compartment cover. See Figure 5.  
To remove the battery 1 Power off the terminal. See Powering On and Off the Terminal With a Battery  
Pack.  
2
3
Remove the battery/card compartment cover. See Figure 4.  
Insert your fingernail into the groove at the back of the battery and lift the  
battery, snapping the battery out of place.  
18  
NURIT 8000 INSTALLATION GUIDE  
       
SETUP  
Connecting the Battery  
4
Lift and remove the battery.  
Figure 10  
Removing the Battery  
5
Replace the battery/card compartment cover. See Figure 4.  
Battery Maintenance  
CAUTION  
Take care when installing the battery pack. If it is installed incorrectly, it may  
explode. Use only a VeriFone supplied battery.  
•
The supplied high-performance smart Lithium-polymer battery provides 7.4  
VDC at 1800 mAH (minimum) capacity.  
•
•
When fully discharged, the battery fully recharges within three hours while  
installed in the terminal. An 80% charge capacity is reached within one hour.  
The terminal can be connected to an AC/DC power supply indefinitely without  
causing damage to the battery pack.  
CAUTION  
When using the VeriFone-supplied AC/DC power adapter, the Lithium-polymer  
battery must be installed in the terminal.  
•
In typical use, the life span of the battery exceeds 500 charge cycles, after  
which, operating time decreases slowly.  
•
•
The battery pack has a self-discharge rate. It loses approximately 1% of its  
charge per day when not in use. Replace the battery pack when the charge  
capacity is too weak for normal operation.  
Remove the battery pack from the terminal if you do not intend to use your  
NURIT 8000 for an extended period of time.  
WARNING  
WARNING  
Do not break open, or separate the battery.  
Do not dispose of the NURIT 8000 Lithium-polymer smart battery in a fire.  
LIthium-polymer batteries must be recycled or disposed of properly. Do not  
dispose of Lithium-polymer batteries in municipal waste sites.  
NURIT 8000 INSTALLATION GUIDE  
19  
   
SETUP  
Connecting the Battery  
Extreme temperatures degrade the battery pack performance.  
NOTE  
Battery Environmental Requirements:  
• Standard Charge: 0°C to 40°C (32°F to 104°F)  
• Discharge: -20°C to 50°C (-4°F to 122°F)  
• Storage: -20°C to 60°C (-4°F to 140°F)  
The LED indicator on the car adapter lights according to the charge status.  
Battery Charge  
Status  
Table 4  
Battery Charge LED Indicator Status  
Charge Status  
Indicator  
Red  
The battery is charging (less than 80% charged)  
The battery is charging (80% or more charged)  
Green  
No light  
the battery is fully charged or the charger is disconnected from  
the power outlet.  
To power on a terminal, while using a battery pack, press the ON/OFF button, on  
Powering On and  
Off the Terminal  
the keypad. Hold down the button until the terminal powers up.  
With a Battery Pack  
To power off a terminal, while using a battery pack, press down on both the  
function (F) and ON/OFF buttons, simultaneously. Hold down the button until the  
terminal powers down.  
NOTE  
Powering off the terminal is only possible when the terminal is running on  
batteries, and not connected to an AC power supply.  
20  
NURIT 8000 INSTALLATION GUIDE  
   
SETUP  
Using the Printer  
An integrated thermal printer is built into the NURIT 8000. Before you can process  
transactions in the NURIT 8000 that require a receipt or record, you must install  
paper in the printer.  
Using the Printer  
Before using the printer, load a roll of paper into the printer.  
Loading Paper into  
the Printer  
To load paper into the 1 Place the terminal on a flat, stable surface.  
printer  
2
Insert two fingers into the recess on the paper compartment cover, beneath  
the release latch.  
3
Pull the opening latch up until the cover unlocks.  
Figure 11  
Opening the Paper Compartment  
4
5
6
7
Remove the tape strip from a new paper roll.  
Unroll approximately 5 cm (2 in) of paper to facilitate the loading process.  
Hold the paper roll with the unrolled end on the underside.  
Lower the paper roll into the paper compartment.  
Figure 12  
Inserting a Paper Roll  
8
Pull the unrolled end of the paper approximately 2.5 cm (1 in) out of the paper  
compartment, ensuring that the paper feeds from the underside of the roll.  
9
Make sure that the opening latch is down, in its original position.  
NURIT 8000 INSTALLATION GUIDE  
21  
               
SETUP  
Using the Printer  
10 Close the paper compartment cover, pressing down firmly, until it snaps into  
place.  
Figure 13  
Closing the Paper Compartment  
When a roll of paper is finished, or if the paper is jammed, you may have to  
remove the old roll in order to replace it.  
Removing the Paper  
Roll From the  
Printer  
To remove a roll of 1 Place the terminal on a flat, stable surface.  
thermal paper from  
2
Insert two fingers into the recess on the paper compartment cover, beneath  
the printer  
the release latch.  
3
4
5
Pull the opening latch up until the cover unlocks.  
Lift the paper compartment cover until it is fully open (see Figure 11).  
Lift the paper roll out of the paper compartment.  
Figure 14  
Removing the Paper Roll  
22  
NURIT 8000 INSTALLATION GUIDE  
       
SETUP  
Power Supply  
The NURIT 8000 gives you the option of running the unit on battery power, or  
through a power adapter. The power adapter both gives power, as well as  
recharges the battery.  
Power Supply  
For information on using the battery, see Connecting the Battery.  
Before connecting a power supply, disconnect the power cord from the power  
outlet.  
Connect and route all cables between the NURIT 8000, ECR, and PC before  
plugging the power pack cord into a wall outlet or surge protector.  
Use only the VeriFone supplied AC/DC power adapter to power the NURIT 8000.  
The power adapter provides electrical power to the NURIT 8000 as follows:  
WARNING  
•
AC/DC adapter (safety approved)  
Output: 9-10 V at 1 A  
WARNING  
NOTE  
Do not plug the power pack into an outdoor outlet or operate the NURIT 8000  
outdoors. Also, disconnecting power during a transaction can cause transaction  
data files not yet stored in memory to be lost.  
To protect against possible damage caused by lightning strikes and electrical  
surges, VeriFone recommends installing a power surge protector.  
Connect one end of the power adapter cable to the Power port on the bottom of  
the terminal and the other into an electrical power outlet.  
Figure 15  
Power Supply Connection  
NURIT 8000 INSTALLATION GUIDE  
23  
     
SETUP  
Power Supply  
The car adapter is an optional accessory. You can use the car adapter to provide  
power to the NURIT 8000 and to charge the installed Lithium-polymer battery.  
Car Adapter  
Connection  
For information on ordering a car adapter for the NURIT 8000 terminal, see  
Accessories and Documentation.  
To connect the car Connect one end of the car adapter cable to the Power port on the back of the  
adapter  
terminal and the other into the vehicle’s electrical power socket.  
Figure 16  
Car Adapter Power Supply Connection  
NOTE  
The LED indicator on the car adaptor indicates the charge status of the battery,  
as described in Battery Charge Status.  
To remove the car Unplug the car adapter from the vehicle’s electrical power socket and then from  
adapter  
the power connector, at the front of the NURIT 8000 terminal.  
24  
NURIT 8000 INSTALLATION GUIDE  
 
SETUP  
Connecting Cables  
The NURIT 8000 has the following ports to facilitate different types of cabling  
connections:  
Connecting  
Cables  
•
•
Data Connection  
Power Supply  
POWER  
CONNECTOR  
DATA  
CONNECTOR  
Figure 17  
NURIT 8000 Connections  
The data cable is an accessory which may be ordered separately.  
Data Connection  
For information on ordering an external modem for the NURIT 8000 terminal, see  
Accessories and Documentation.  
CAUTION  
• Turn off the POS terminal, and any peripheral devices whenever you connect or  
disconnect the NURIT 8000.  
• Do not disconnect the NURIT 8000 from an external device when it is processing data.  
• Peripheral devices may require special adapter cables for their connection to the  
NOTE  
NURIT 8000. In addition, certain peripheral devices require an external power supply.  
• Refer to the product documentation of the specific peripheral devices, or contact your  
local VeriFone representative or service provider for further details.  
To connect the data 1 Turn off the external device to which the base unit is to be connected and/or  
cable  
the NURIT 8000 terminal.  
2
3
4
Insert the plug into the data port on bottom of the unit.  
Insert the plug at the other end, into the external device.  
Turn on the external device and/or the NURIT 8000 terminal.  
Figure 18  
Possible Data Connections  
NURIT 8000 INSTALLATION GUIDE  
25  
         
SETUP  
Connecting Cables  
To remove the data 1 Turn off the external device to which the base unit is connected and/or the  
cable  
NURIT 8000 terminal.  
2
3
4
Detach the plug from the external device.  
Detach the plug from the data port on the bottom of the terminal.  
Turn on the NURIT 8000 terminal.  
The External Modem is an optional accessory that has model dependent  
connection capabilities. You can use the high-speed modem to download  
applications and parameters to the NURIT 8000 via a standard telephone line. For  
more information, see Features at a Glance.  
External Modem  
Connection  
For information on ordering an external modem for the NURIT 8000 terminal, see  
Accessories and Documentation.  
To connect the 1 Connect the modem’s data plug into the data port on the front panel of the  
external modem  
NURIT 8000 terminal.  
2
Connect a standard telephone line cord from the modem to a standard RJ-11  
type modular telephone line outlet.  
Figure 19  
External Modem Connection  
To disconnect the 1 Disconnect the modem’s data plug from the data port on the front panel of the  
external modem  
NURIT 8000 terminal.  
2
Disconnect the standard telephone line from the telephone outlet.  
CAUTION  
Do not disconnect the NURIT 8000 from an external device when it is processing  
data.  
26  
NURIT 8000 INSTALLATION GUIDE  
 
SETUP  
Using the Magnetic Stripe Card Reader  
The magnetic stripe card reader is located at the top end of the NURIT 8000  
terminal. Use the magnetic stripe card reader with a magnetic stripe card.  
Using the  
Magnetic Stripe  
Card Reader  
To use the magnetic 1 Hold the card with the magnetic stripe positioned down and facing towards  
stripe card reader  
the LCD display.  
2
3
Insert the card into one end of the card reader slot.  
Swipe the card in a smooth, continuous movement, all the way through the  
slot.  
Figure 20  
Swiping Magnetic Card  
For guidance, a pictogram near the card slot indicates how to swipe the magnetic  
stripe card in the card reader.  
NOTE  
The magnetic stripe card reader supports bi-directional swiping of cards.  
NURIT 8000 INSTALLATION GUIDE  
27  
     
SETUP  
Using the Smart Card Reader  
The EMV-compatible smart card reader is located at the bottom end of the NURIT  
8000 terminal. Use the smart card reader with a smart card.  
Using the Smart  
Card Reader  
To use the smart card 1 Hold the smart card horizontally, with the metal chip facing up and at the edge  
reader  
of the card nearest to the smart card reader slot.  
2
Insert the card into the smart card reader slot.  
Figure 21  
Inserting Smart Card  
3
Remove the card when prompted by the POS terminal, depending on the  
specific application being used.  
NOTE  
For guidance, a pictogram near the card slot indicates how to insert the smart  
card into the smart card reader. In addition, insertion direction arrows may be  
engraved or inscribed on the smart card.  
28  
NURIT 8000 INSTALLATION GUIDE  
     
CHAPTER 3  
Specifications  
This chapter discusses power requirements, dimensions, and other specifications  
of the NURIT 8000.  
The following specifications describe the NURIT 8000 physical and electrical  
characteristics.  
Specifications  
NURIT 8020  
Model  
Power Supply  
•
AC/DC adapter (safety approved)  
Output: 9-10 V at 1 A  
The AC/DC adapter must be compliant with the applicable standards and/or  
approved by the relevant authorities in the country where the equipment is sold.  
Thermal; easy-load mechanism.  
Optional accessory.  
Printer  
Modem  
Choice of three speeds: 14.4 Kbps, 33.6 Kbps, or 56 Kbps telephone line modem  
(model dependent).  
Implements synchronous or asynchronous, HDLC, TCP/IP protocols.  
Supports Fast Connect connectivity.  
May be supplied with the terminal as a standard accessory (model dependent).  
Length: 210 mm (8.27 in.). Width: 92 mm (3.62 in.). Height: 59 mm (2.32 in.).  
Weight: terminal, 625 g (22.05 oz.); full shipping, 800 g (28.2 oz.).  
Physical  
The NURIT 8000 meets all the necessary environmental, regulatory, and  
performance standards for its intended use and expected market. VeriFone  
recognizes its responsibility to minimize the environmental impacts of its  
operations and products. For more information on the NURIT 8000 terminal  
certification and regulatory details, refer to the NURIT 8000 Certifications and  
Regulations (VPN DOC113EN05-A).  
Environmental,  
Regulatory, and  
Performance  
Specifications  
This device is not intended for outdoor use and is certified for indoor use only.  
Operating Temperature and Humidity  
Temperature and  
Humidity  
•
•
Temperature: 0oC to +40oC (+32oF to +113oF)  
Humidity: 5-95% RH, non-condensing  
NURIT 8000 INSTALLATION GUIDE  
29  
                                     
SPECIFICATIONS  
Environmental, Regulatory, and Performance Specifications  
Storage Temperature and Humidity  
•
•
Temperature: -20oC to +60oC (-4oF to +140oF)  
Humidity: 5-95% RH, non-condensing  
Reference: IEEE 1725, Section 9.2  
User Interactions  
and Responsibilities  
•
•
Do not disassemble or open crush, bend or deform, puncture or shred  
Do not modify or remanufacture, attempt to insert foreign objects into the  
battery, immerse or expose to water or other liquids, expose to fire, explosion  
or other hazard.  
•
•
Only use the battery for the system for which it is specified  
Only use the battery with a charging system that has been qualified with the  
system per this standard. Use of an unqualified battery or charger may  
present a risk of fire, explosion, leakage, or other hazard.  
•
•
Do not short circuit a battery or allow metallic conductive objects to contact  
battery terminals.  
Replace the battery only with another battery that has been qualified with the  
system per this standard, IEEE-Std-1725-200x. Use of an unqualified battery  
may present a risk of fire, explosion, leakage or other hazard.  
•
•
•
Promptly dispose of used batteries in accordance with local regulations  
Battery usage by children should be supervised.  
Avoid dropping the phone or battery. If the phone or battery is dropped,  
especially on a hard surface, and the user suspects damage, take it to a  
service center for inspection.  
•
Improper battery use may result in a fire, explosion or other hazard.  
30  
NURIT 8000 INSTALLATION GUIDE  
 
CHAPTER 4  
Maintenance and Cleaning  
The NURIT 8000 has no user-serviceable parts.  
CAUTION  
•
•
Opening or disassembling the terminal in any way automatically erase all  
secret encryption keys and will render the PIN pad inoperable.  
Opening the terminal will void any warranty and security certification. It may  
also result in irreversible damage to the unit’s electronic circuitry.  
In order to maintain the NURIT 8000 in proper working condition:  
•
Keep the terminal dry and in the cleanest possible working and storage  
environment.  
•
•
Do not store the terminal in extremely hot or cold areas.  
Do not shake or drop the terminal.  
Disconnect the device from the power supply and any peripherals before cleaning.  
Cleaning the  
NURIT 8000  
To clean the NURIT • Gently wipe off dirt from the body of the terminal with a soft, damp, lint-free  
8000  
cloth. A very mild dishwashing detergent can be used to dampen the cloth.  
•
•
If available, a low-pressured blower can be used to remove dirt accumulated  
around the keypad buttons.  
Use a soft cloth, an eyeglass lens wiper, or a lens blower to remove dust and  
dirt from the LCD screen.  
NURIT 8000 INSTALLATION GUIDE  
31  
           
MAINTENANCE AND CLEANING  
Cleaning the NURIT 8000  
•
To clean the PIN pad, use a soft, damp, lint-free cloth slightly dampened with  
water and a drop or two of mild soap. For stubborn stains, use alcohol or an  
alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. See  
Accessories and Documentation..  
CAUTION  
Never use abrasive compounds or solvents, thinner, trichloroethylene, ketone-  
based solvents, benzene, or synthetic cleansers– they can deteriorate plastic or  
rubber parts.  
Do not spray cleaners or other solutions directly onto the keypad or display.  
Never clean the unit with liquids. Use only a lightly dampened cloth or soft brush.  
Never rub or strongly press on the LCD display.  
Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a soft  
brush.  
To clean the printer 1 Disconnect the terminal from the power supply.  
2
3
Open the paper roll compartment cover. See Figure 11.  
Carefully lift the paper roll (see Figure 14) and remove any excess pieces of  
paper or dirt that might be lodged in the compartment. If available, use a low-  
pressure compressed air gun.  
4
5
Replace the paper roll. See Figure 12.  
Close the paper roll compartment cover. See Figure 13.  
32  
NURIT 8000 INSTALLATION GUIDE  
CHAPTER 5  
Troubleshooting Guidelines  
The troubleshooting guidelines provided in the following section are included to  
assist you to successfully install and configure your NURIT 8000 device. If you  
have problems operating your NURIT 8000 device, please read through these  
troubleshooting examples.  
If the problem persists even after performing the outlined guidelines or if the  
problem is not described below, contact your local VeriFone representative for  
assistance. Typical examples of malfunction you may encounter while operating  
your NURIT 8000 device and steps you can take to resolve them are listed.  
The NURIT 8000 comes equipped with tamper-evident labels. The device  
contains no user serviceable parts. Do not, under any circumstance, attempt to  
disassemble the device. Perform only those adjustments or repairs specified in  
this guide. For all other services, contact your local VeriFone service provider.  
Service conducted by parties other than authorized VeriFone representatives  
may void warranty.  
NOTE  
CAUTION  
Use only a VeriFone-supplied power cord. Using an incorrectly rated power  
supply may damage the device or cause it not to work as specified. Before  
troubleshooting, ensure that the power supply matches the requirements  
specified at the bottom of the device. (See Specifications for detailed power  
supply specifications.) Obtain the appropriately rated power supply before  
continuing with troubleshooting.  
NURIT 8000 INSTALLATION GUIDE  
33  
       
TROUBLESHOOTING GUIDELINES  
NURIT 8000 Appears to Have No Power  
If the NURIT 8000 appears to have no power:  
NURIT 8000  
Appears to Have  
No Power  
•
•
Check all cable connections.  
Check that the voltage is reaching the AC power outlet by connecting a  
different device to this outlet. If you suspect any type of problem at this electric  
outlet, contact a certified electrician for a professional inspection.  
•
•
Check that the AC/DC power adapter is correctly connected to the power  
supply, as described in Power Supply.  
Try adjusting the LCD screen contrast settings, using the designated, model-  
dependent, key combination.  
•
•
Press and hold down on the ON/OFF key for three (3) seconds.  
Check that the battery is securely installed and sufficiently charged, as  
described in Connecting the Battery.  
•
If possible, try to operate the NURIT 8000 with a different VeriFone supplied  
AC/DC power adapter.  
•
•
Connect the NURIT 8000 to a different AC power outlet.  
If the problem persists, contact your VeriFone distributor or service provider.  
If transactions cannot be completed successfully:  
Transactions  
Cannot be  
Completed  
Successfully  
•
Try to perform the transaction using a different magnetic stripe card or smart  
card (model dependent).  
•
•
Make sure that you insert or swipe the card in the proper manner.  
Attempt to complete several transactions manually using the terminal’s  
keypad instead of using customer cards. If all these transactions are  
completed successfully, contact an authorized representative or service  
provider.  
•
•
If manually performed transaction is not completed successfully, verify that the  
wireless transmission quality is sufficient to complete the transaction. Try  
changing your location to obtain improved transmission quality.  
If the problem persists, contact your VeriFone distributor or service provider.  
If the wireless communication is disrupted or cannot be established:  
Wireless  
Communication  
Does Not Work  
•
•
•
•
Try moving the terminal to a more open operating area. An enclosed area  
degrades the quality of wireless reception and transmission.  
Verify that the SIM card being used for wireless communication is installed  
correctly and is not dammaged or malfunctioning.  
In general, the angle of operation does not affect terminal performance.  
However, for optimal usage, hold the terminal at an angle not exceeding 30°.  
If the problem persists, contact your VeriFone distributor or service provider.  
34  
NURIT 8000 INSTALLATION GUIDE  
           
TROUBLESHOOTING GUIDELINES  
Operation with Peripheral Device Not Successful  
If operation with a peripheral device is not successful:  
Operation with  
Peripheral  
•
•
•
•
Verify that the peripheral device is properly connected to the terminal.  
Try to verify whether the peripheral device is functioning properly.  
Device Not  
Successful  
Replace the cable or the adapter cable being used with the peripheral device.  
If the problem persists, contact your VeriFone distributor or service provider.  
If the printer does not work properly:  
Printer Does Not  
Print  
•
•
•
Check the power connection.  
Recharge or replace the battery.  
Check that the paper roll compartment cover is fully and securely closed. (See  
Loading Paper into the Printer).  
•
Check that the printer has paper and that the paper and paper roll are properly  
installed. Take out and then reinsert the paper, if necessary. (See Loading  
Paper into the Printer).  
•
•
Check that the paper is not jammed or damaged. If it is, reload the paper. (See  
Loading Paper into the Printer).  
If the problem persists, contact your VeriFone distributor or service provider.  
If the printer continues to operate when out of paper:  
Printer  
Continues  
Printing When  
Out of Paper  
•
Check that the paper sensor of the printer mechanism (inside the paper roll  
compartment) is not blocked by paper or debris.  
•
If the problem persists, contact your VeriFone distributor or service provider.  
If the magnetic stripe card reader does not function properly:  
Magnetic Stripe  
Card Reader  
Does Not  
•
Check that the card has been swiped with its magnetic stripe facing left and at  
the lower edge of the card, as described in Using the Magnetic Stripe Card  
Reader.  
Function  
Properly  
•
•
•
Swipe the magnetic stripe card in the opposite direction.  
If possible, try using a different magnetic card.  
If the problem persists, contact your VeriFone distributor or service provider.  
If the smart card reader does not function properly:  
Smart Card  
Reader Does Not  
Function  
•
Check that the smart card is fully inserted with the metal chip facing up and at  
the edge of the card nearest to the smart card reader slot, as described in  
Using the Smart Card Reader.  
Properly  
•
•
If possible, try using a different smart card.  
If the problem persists, contact your VeriFone distributor or service provider.  
NURIT 8000 INSTALLATION GUIDE  
35  
                   
TROUBLESHOOTING GUIDELINES  
The Keypad Does Not Respond  
If the keypad does not respond:  
The Keypad  
Does Not  
Respond  
•
•
Refer to user documentation for the particular application in use.  
If the problem persists, contact your VeriFone distributor or service provider.  
If an incorrect response or data is obtained:  
An Incorrect  
Response or  
Data Is Obtained  
•
•
Refer to user documentation for the particular application in use.  
If the problem persists, contact your VeriFone distributor or service provider.  
If “Tampered Device” is displayed on the screen and the keypad is inoperable  
contact an authorized service representative.  
“Tampered  
Device”  
Displayed On  
Screen and  
Keypad  
Inoperable  
36  
NURIT 8000 INSTALLATION GUIDE  
           
CHAPTER 6  
Service and Support  
For NURIT 8000 problems, contact your local VeriFone representative or service  
provider.  
For NURIT 8000 product service and repair information:  
•
USA – VeriFone Service and Support Group, 1-800-834-4366,  
Monday - Friday, 8 A.M. - 8 P.M., Eastern time.  
•
International – Contact your VeriFone representative.  
Before returning the NURIT 8000 to VeriFone, you must obtain a Merchandise  
Return Authorization (MRA) number. The following procedure describes how to  
return one or more NURIT 8000 for repair or replacement (U.S. customers only).  
Service Returns  
NOTE  
International customers, please contact your local VeriFone representative for  
assistance with your service, return, or replacement.  
1
Gather the following information from the printed labels (see Figure 22) on  
the bottom of each NURIT 8000 to be returned:  
•
•
Product ID, including the model and part number. For example,  
“m108-xxx-xx” and “PTID xxxxxxxx.”  
Serial number (S/N xxx-xxx-xxx).  
2
3
Within the United States, call VeriFone toll-free at 1-800-834-4366.  
Select the MRA option from the automated message. The MRA department  
is open Monday–Friday, 8 A.M.–8 P.M., eastern time.  
4
Give the MRA representative the information gathered in Step 1.  
If the list of serial numbers is long, you can fax the list, along with the  
information gathered in Step 1, to the MRA department at 1-727-953-4172  
(U.S.).  
•
•
Please address the fax clearly to the attention of the “VeriFone MRA  
Dept.”  
Include a telephone number where you can be reached and your fax  
number.  
NURIT 8000 INSTALLATION GUIDE  
37  
             
SERVICE AND SUPPORT  
Accessories and Documentation  
•
You will be issued MRA number(s) and the fax will be returned to you.  
NOTE  
One MRA number must be issued for each NURIT 8000 you return to VeriFone,  
even if you are returning several of the same model.  
5
Describe the problem(s) and provide the shipping address where the  
repaired or replacement unit must be returned.  
6
Keep a record of the following items:  
Assigned MRA number(s).  
•
•
VeriFone serial number assigned to the NURIT 8000 you are returning for  
service or repair (serial numbers are located on the bottom of the unit as  
illustrated in Figure 22).  
•
•
Shipping documentation, such as air bill numbers used to trace the  
shipment.  
Model(s) returned (model numbers are located on the VeriFone label on  
the bottom of the NURIT 8000).  
MODEL/ SERIAL NUMBER  
Figure 22  
Information Label on Unit Bottom  
VeriFone produces accessories and documentation for the NURIT 8000. When  
ordering, please refer to the part number in the left column.  
Accessories and  
Documentation  
VeriFone Online Store at www.store.verifone.com  
•
USA – VeriFone Customer Development Center, 1-800-834-4366,  
Monday - Friday, 7 A.M. - 8 P.M., eastern time  
•
International – Contact your VeriFone representative  
38  
NURIT 8000 INSTALLATION GUIDE  
     
SERVICE AND SUPPORT  
Accessories and Documentation  
Power Supply  
AC power cord (United States of America)  
Car adapter (universal)  
WIR 30017  
80CA-XX-MXX-BLK  
The AC power cord varies by country. Contact your local VeriFone  
representative or service provider to identify the best power cord for your  
needs.  
802B-XX-MXX-BLK  
Battery  
Cables and  
Adapters  
Data cable  
FCL09503  
FCL09506  
FCL09503  
FCL09504  
FCL09505  
Keyboard emulation barcode reader adapter  
PC–terminal cable  
RS232 barcode reader adapter  
Terminal–terminal cable  
80EM-XX-MXX-GRY  
02746-01  
External Modem  
VeriFone Cleaning  
Kit  
To learn more about NURIT 8000, refer to the following set of documents:  
Documentation  
DOC113EN04-A  
NURIT 8000 Quick Installation Guide  
NURIT 8000 Certifications and Regulations Sheet  
NURIT 8000 Rechargeable Battery Quick Installation Guide  
NURIT 8000 Car Adapter Quick Installation Guide  
NURIT 8000 External Modem Quick Installation Guide  
DOC113EN05-A  
DOC113EN07-A  
DOC113EN08-A  
DOC113EN09-A  
NURIT 8000 INSTALLATION GUIDE  
39  
                     
SERVICE AND SUPPORT  
Accessories and Documentation  
40  
NURIT 8000 INSTALLATION GUIDE  
INDEX  
related 5  
A
accessories 38  
battery 39  
E
electrical considerations 10  
environmental factors 9  
environmental,regulatory, and performance  
specifications 29  
cables and adapters 39  
car adapter 39  
documentation 39  
external modem 39  
power cord 39  
terminal 38  
external modem  
ordering 39  
F
B
features  
battery  
bottom panel 13  
front panel 13  
general 7, 12  
front panel  
ordering 39  
bottom panel  
features 13  
terminal 13  
features 13  
terminal 13  
C
cables  
I
connecting  
inserting  
data 25  
paper 21  
cables and adapters  
accessories 39  
ordering 39  
car adapter  
ordering 39  
cleaning 31  
connecting  
installing  
SAM card 15  
SD/MMC card 16  
SIM card 15  
terminal location 9  
unpack the shipping carton 11  
cables 25  
K
power supply 23, 34  
keypad  
troubleshooting 36  
D
data  
L
connecting  
loading  
cables 25  
paper 21  
troubleshooting 36  
data connection 25  
documentation 38  
accessories 39  
acronym definitions 6  
conventions 5  
M
magnetic stripe card reader  
troubleshooting 35  
using 27  
maintenance  
NURIT 8000 INSTALLATION GUIDE  
41  
 
INDEX  
O
cleaning 31  
repair 37  
returning a unit for repair or replacement 37  
replacement  
returning a unit  
model 29  
modem  
specifications 29  
service 37  
S
O
SAM card  
installing 15  
operation with peripheral device  
troubleshooting 35  
ordering  
removing 16  
SD/MMC card  
removing 17  
battery 39  
SD/MMC card installing 16  
service  
cables and adapters 39  
car adapter 39  
returning a unit 37  
SIM card  
external modem 39  
power cord 39  
installing 15  
removing 16  
P
paper  
smart card reader  
troubleshooting 35  
using 28  
inserting 21  
loading 21  
removing 22  
physical  
specifications 29  
power  
specifications  
environmental,regulatory, and performance 29  
modem 29  
physical 29  
troubleshooting 34  
power cord 39  
ordering 39  
power supply 23  
connecting 23, 34  
specifications 29  
printer  
power supply 29  
printer 29  
product  
model 29  
temperature and humidity 29  
support 37  
T
paper  
tampered device  
troubleshooting 36  
temperature and humidity  
specifications 29  
terminal  
inserting 21  
troubleshooting 35  
specifications 29  
troubleshooting 35  
using 21  
accessories 38  
bottom panel 13  
cleaning 31  
documentation 38  
electrical considerations 10  
environmental factors 9  
features 12  
R
removing  
paper 22  
SAM card 16  
SIM card 16  
repair 37  
replacement 37  
returning a unit  
general 7, 12  
front panel 13  
42  
NURIT 8000 INSTALLATION GUIDE  
INDEX  
U
installing 9  
location 9  
repair 33, 37  
replacement 37  
service and support 37  
specification  
model 29  
troubleshooting 33  
transactions  
troubleshooting 34  
troubleshooting  
data 36  
keypad 36  
magnetic stripe card reader 35  
operation with peripheral device 35  
power 34  
printer 35  
paper 35  
smart card reader 35  
tampered device 36  
terminal 33  
transactions 34  
wireless communication 34  
U
using  
magnetic stripe card reader 27  
printer 21  
smart card reader 28  
W
wireless communication  
troubleshooting 34  
NURIT 8000 INSTALLATION GUIDE  
43  
VeriFone, Inc.  
2099 Gateway Place, Suite 600  
San Jose, CA, 95110 USA  
Tel: (800) VeriFone (837-4366)  
www.verifone.com  
NURIT 8000  
Installation Guide  
VeriFone Part Number DOC113EN06-A, Revision A  

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