Sprint Nextel Cell Phone 9930 User Manual

Applications

You can access your applications by tapping the icons on the Home screen. All of your

device’s applications can be accessed from the All panel on the Home screen. To display the

Home screen (while not on a call), press End/Power

. To view the complete selection of

applications, tap or click All.

Note: To select an item by tapping, simply touch it on the screen. To “click” an item,

highlight it using the trackpd and then press the trackpad.

Take some time to explore the applications that are available on your BlackBerry device.

Here are a few to get you started.

i®

Tap Setup to set up device options such as email and Bluetooth , to personalize

your device, and to access onboard help and tutorials.

Tap Browser to visit Web pages, browse for download items, and set browser

options. Your BlackBerry device might have more than one browser.

Tap Messages to view the messages list, compose new messages, and set

messaging options.

Tap Camera to take a picture.*

Tap Media to access your saved videos, ring tones, pictures, songs, and voice notes,

or to record a video or voice note.

Tap Video Camera in the Media folder to record a video.** 

Tap Manage Connections to turn network connections on or off and manage Wi-Fi

connections.

Tap Options to access the main list of BlackBerry device options.

Tap

Contacts to view your contact list or add new contacts.

Tap Help to view help topics for your BlackBerry device.

* Camera and Video Camera are not available in all BlackBerry Bold 9930 devices.

** Before using the Video Camera, the microSD card must be properly inserted into the media card holder.

(The microSD card is preinstalled in your BlackBerry device. See page 21.)

Your Home Screen

Battery power level

Wireless indicators

Tap to manage wireless

connections, Wi-Fi^®

Change your ring tone

or alerts

Bluetooth^®technology,

or alarm clock

Notification view

See upcoming

appointments, new

messages, and

Search your entire

device, including

help, messages, music,

the Internet, and more

other notifications

Navigation bar

Tap to see more icons

Slide left or right for

more panels

Setting Up Your BlackBerry 9930

WARNING: Use only those accessories approved by Research In Motion (RIM). Using

any accessories not approved by RIM for use with this particular BlackBerry device model

might invalidate any approval or warranty applicable to the device, might result in the non-

operation of the device, and may be dangerous. For more information about safe battery

usage, see the Safety and Product Information booklet that was packaged with your

BlackBerry device.

Insert the Battery and Memory Card*

For more information on purchasing RIM approved batteries and accessories, please visit

www.sprint.com.



If the battery is charged your BlackBerry device should turn on. If the BlackBerry

device does not turn on, charge the battery.

*Remove the battery before you insert or remove a memory card. A memory card may be pre-installed

Charge the Battery

1. Insert the larger end of the USB cable into the charging head.

2. Connect the smaller end of the USB cable to the micro-USB port on the left side of your

BlackBerry device.

3. Plug the charging head into a power outlet.

Turn On Your BlackBerry 9930

ᮣ

To turn the BlackBerry device on or off, press and hold

on the front of the device.

Explore the Setup Application

The Setup application is designed to help you learn about navigation and typing, change

options to personalize your BlackBerry device, and set up network connections. You can

also set up email addresses. The Setup application should appear automatically the first time

you turn on your device.

ᮣ

To access the Setup application at any time, tap Setup

.

Note: For more information about selecting and setting up your email options, please

see “Setting Up Email” on page 10.

BlackBerry ID

BlackBerry^®ID gives you quick and easy access to a variety of BlackBerry apps and

services including the BlackBerry App World™ storefront.

Create a BlackBerry ID

Create a BlackBerry ID using an email address and a password of your choice. Use it to

access selected BlackBerry products or services.

1. When you see the BlackBerry ID sign-in screen, enter your email address and password,

and then tap Create New. (If you already have a BlackBerry ID, tap Sign In, enter your

sign-in information and you’re all set.)

2. Read the BlackBerry ID terms and conditions. If you agree to the terms, tap I Accept.

3. Follow the prompts to create your BlackBerry ID.

Connect to the Nationwide Sprint Network

When you turn on your BlackBerry device it should automatically connect to the Nationwide

Sprint Network. To connect successfully, your Sprint service must be active and you must be

in a Sprint Network service area.

If your device is on and you do not successfully connect to the network, turn on your

connection by tapping Manage Connections

and selecting the Mobile Network

checkbox.

Set Up Your Sprint Voicemail

1. Press

and then press and hold

2. Follow the system prompts to:

Ⅲ Create your password.

Ⅲ Record your name announcement.

Ⅲ Record your greeting.

Voicemail Password:

Sprint strongly recommends that you create a password when setting up your voicemail to

protect against unauthorized access. Without a password, anyone who has access to your

device is able to access your voicemail messages.

Set Up a Wi-Fi^®Connection

Your BlackBerry device allows you connect to an available Wi-Fi^®network to access such

services as email service and Web browsing.

Note: If your BlackBerry device is associated with an email account that uses a

BlackBerry^®Enterprise Server, your organization may prevent you from connecting

to a Wi-Fi^®network.

1. On the Home screen, tap the connections area at the top of the screen, or tap

Manage Connections

2. Tap Wi-Fi Network. If prompted, tap Turn on Wi-Fi.

3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require

authentication, select the Show Open networks only check box.

4. Tap the Wi-Fi network that you want to connect to.

5. If the Wi-Fi network requires authentication, type a password for the network and then

tap Connect.

The name of the connected Wi-Fi network appears at the top of the Home screen.

Using Email on Your BlackBerry 9930

Setting Up Email

Choosing Your Email Setup Option

To begin sending and receiving email messages on your BlackBerry device, you must set

up your device with a supported email account. You may configure up to 10 supported

accounts on your BlackBerry device.

The following options will be available when you set up your email account(s):

Internet Mail Account

This option is most common for individual users. Use this option to create a new email

address for your BlackBerry device or to associate your device with up to 10 existing email

addresses (for example, a Google Mail^TMor Windows Live^TMHotmail^®email account) or to

create a new email address.

Enterprise Account

This option is most common for corporate users. If your administrator has provided you with

an activation password, use this option to associate your BlackBerry device with a Microsoft^®

Outlook^®work email account, IBM^®Lotus Notes^®work email account, or Novell^®GroupWise^®

work email account.

Creating or Adding an Email Account

You can set up for email using the Setup application on your BlackBerry device.

The first time that you log in, you can add a supported email address, create a BlackBerry

email address, or do both.

ⅷ Add an email address if you have an existing, supported email account that you want to

access from your BlackBerry device.

ⅷ Create a BlackBerry email address if you do not have another email account, or if you

need an additional email address that you can use to send and receive email messages.

Note: If you are swapping your phone number from a previous BlackBerry device, the

email application will prompt you to move any email account you had set up on

your other device. Click Move and enter the email passwords as prompted to

migrate your email accounts to your BlackBerry 9930 device.

1. Tap Setup

> Email Accounts > Internet Mail Account.

Ⅲ The first time you set up an account, read the BlackBerry Prosumer Agreement. If you

agree to the terms and conditions, scroll to the bottom and tap I Accept to continue. If

this is not your first account, tap Set up another email account.

Note: If you have not already signed in with your BlackBerry ID, you will see a

BlackBerry ID prompt. See ”Create a BlackBerry ID“ on page 7 to create or

2. Tap an email account type: Yahoo, Gmail, AOL (AOL, AIM), Windows Live (Hotmail,

MSN, Live), or Other.

3. Type your email address and password, and then tap Continue. The BlackBerry Internet

Service will attempt to set up your account.

Ⅲ If setup is successful, press

to return to the Home screen.

4. If the BlackBerry Internet Service cannot add your email address, try re-entering your

address or password, or tap I will provide the settings, and then enter your account

information and tap Continue.

Note: To add or edit settings for your email accounts, including account display name

and signature, tap Setup > Email Accounts > Internet Mail Account.

Highlight an email address, press

to save your changes.

> Edit, and make your changes. Tap Save

Using the BlackBerry Enterprise Server Option

If your system administrator has provided you with an Enterprise Activation password, you

can set up your supported email account directly from your BlackBerry device.

1. Tap Setup

> Email Accounts > Enterprise Account.

2. Under Account Activation, type your supported corporate email address.

3. Type the Enterprise Activation password provided by your system administrator, and then

tap Activate.



Accessing and Sending Email Messages

Accessing Email Messages

1. Tap Messages

to display a message list.

2. Highlight a message and click the trackpad to display the message.

Note: When you set up new email addresses, an icon for each account will appear

on the Home screen. Tap Messages

to access all of your messages. To

see messages from a specific account only, tap the icon for that account

Sending Email Messages

1. Tap Messages

2. In the To field, type an email address or a contact name.

3. Type a subject and a message and then press > Send.

to display a message list press

> Compose Email.

Note: If you have set up more than one supported email account on your BlackBerry

device, you can select an account from which to send the message. At the top

of the message, in the Send Using field, press

until the preferred email

account appears.

Using Your BlackBerry 9930



Tip: For complete details on any of your BlackBerry device features, tap

Help

Making and Answering Phone Calls

Making a Phone Call

ᮣ

On the Home screen or in the Phone application type a phone number and press

To end the call, press

Tip: Press

on any screen to open the phone application.

ᮣ

Select a contact, call log, or phone number link on any screen and press

a call.

to make

Tip: To call a contact, on the Home screen, type part of a contact name,

highlight the name or number, and press

Answering a Phone Call

ᮣ

To answer an incoming call, press

In-Call Options

During an active call, press

to display a menu of available in-call options, such as Flash,

Mute, or Activate Speakerphone. You can also tap one of the options at the bottom of the

screen.

Using the Mute Option

ᮣ

During a call, tap Mute or press the Mute key on the right side of your device. To turn off

mute, tap Mute off or press the Mute key again.

Using the Speakerphone

ᮣ

To turn the speakerphone on or off during a call, press

Call Waiting

To answer an incoming call waiting call:

ᮣ

When you hear the call waiting tone and see the “Waiting Call” message, press

to answer the incoming call and place the active call on hold.

Ⅲ To switch between calls, tap Flash or press

> Flash.

Making Emergency Calls

Your BlackBerry device is designed to allow emergency calls even when it is locked or when

your account is restricted, provided you are within range of a compatible wireless network.

To make an emergency call:

ᮣ

Dial the emergency access number for the country you are in (for example 911 in the

U.S. or 112 in countries that are part of the European Union), and then press

To make an emergency call if your BlackBerry device is locked:

Press > Emergency >

ᮣ



Enhanced 911 (E911) Information

Your BlackBerry device features an embedded Global Positioning System (GPS) chip

necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your BlackBerry device begins to

seek information to calculate your approximate location. Depending on several variables,

including availability and access to satellite signals, it may take up to 30 seconds or more to

determine and report your approximate location.

Important: Always report your location to the 911 operator when placing an

emergency call. Some designated emergency call takers, known as

Public Safety Answering Points (PSAPs) may not be equipped to receive

GPS location information from your BlackBerry device.

Note: The GPS feature on your BlackBerry device can help emergency personnel

determine your location in instances where you are in a wireless coverage area,

your device is able to communicate with a GPS-enabled satellite, and your

emergency response center is equipped to process such information. However,

successful determination of your location is not guaranteed.

Note: YOU SHOULD NOT RELY ON ANY WIRELESS DEVICE FOR ESSENTIAL

COMMUNICATIONS, INCLUDING MEDICAL EMERGENCIES. Emergency

numbers may vary by location and emergency calls may be blocked or

impeded by network, environmental, or interference issues.

Note: You can only make emergency calls by typing official emergency access

numbers (for example, 911 in North America or 112 in European Union

countries).

Voicemail

Note: For information about setting up voicemail on your BlackBerry device, see “Set

Up Y o ur Sprint Voicemail” on page 8 for details.



To change your voicemail options, follow the audio prompts in the voicemail

system.

New Voicemail Message Alerts

When you receive a new voice message, your BlackBerry device alerts you and prompts you

to call your voicemail.

Retrieving Your Voicemail Messages

You can review your messages directly from your BlackBerry device or from any other 

touch-tone phone.

Using Your BlackBerry 9930 to Access Your Voicemail Messages

ᮣ

From the Home screen, press and hold

your voicemail.

. If prompted, enter the password to access

Using Another Phone to Access Your Voicemail Messages

1. Dial your wireless phone number.

2. When your voicemail answers, press * and enter your voicemail password.

Sending Text Messages

You can send text messages to up to 10 recipients.

1. Tap Text Messages

> Compose Text Message.

2. In the To field, do one of the following:

Ⅲ Type a contact name

Ⅲ Type a phone number that can receive text messages (including area code) and then

press

Ⅲ Type an email address.

3. Type a message, and then press

Contacts

Adding Contacts

ⅷ To add a contact using the Contacts application, tap Contacts

> New Contact. Type

the contact information. Press

ⅷ To add a contact from a message, call log, or Web page, highlight the contact name,

number, or email address and press > Add to Contacts. Add or edit the contact

> Save.

information and then press

> Save.

Synchronizing Contacts

Some types of email addresses, including Google Mail™ and Yahoo!^®Mail, allow you to

synchronize contacts between your email account and your BlackBerry device. If you turn on

contact synchronization for an email address, you can add, change, and delete contacts

from your device or from your email account.

Note: If you have installed BlackBerry^®Desktop Software on your computer (see “The

BlackBerry Desktop Software” on page 28), you can also add contacts by

connecting your BlackBerry device to your computer and synchronizing with a

compatible Personal Information Management (PIM) address book. See the

BlackBerry Desktop Software Online Help for details.

Calendar

Adding an Appointment

1. Tap Calendar

> New Appointment.

2. Type the appointment information and then press

> Save

Camera

1. Tap Camera

2. Use the display screen as a viewfinder and tap

take a picture.

or click the trackpad to

Ⅲ To zoom, slide your finger and thumb up or down on the screen or trackpad.

Video Camera

Note: Before using the Video Camera, a microSD card must be inserted into the media

card holder. The microSD card is preinstalled in your BlackBerry device. 



To confirm that a microSD card is installed, tap Options

> Device >

Storage and look under Media Card Storage.

1. Tap Media

> Video Camera

2. To start recording, tap

3. To pause recording, tap

Visit a Web Page or Search the Internet

1. Tap Browser

2. In the field at the top of the screen, type a Web address or search terms and press

Tip: To zoom, slide your finger and thumb together or apart on the screen.

Tabbed Browsing

With tabbed browsing you can open multiple web pages on your BlackBerry device at the

same time.

Open, Close or Switch between tabs

Do one of the following:

1. To open a new tab, in the browser, tap

or press

> Tabs. Tap the New Tab icon.

2. To switch between tabs, in the browser, tap

> Tabs. Tap a tab.

3. To close a tab, in the browser, tap

. Highlight a tab. Tap

Setting a BlackBerry 9930 Password

1. Tap Options

Security > Password.

2. Select the Enable check box and then tap Set Password or Change Password.

3. Type a password, click the trackpad, and then repeat to confirm.

4. Press

> Save.

To turn off your BlackBerry device password, clear the Enable check box. You will need

to enter your password to confirm the change.

Locking and Unlocking the BlackBerry 9930

To lock your device:

To perform this task, you must have set a password for your BlackBerry device.

ᮣ

Tap Password Lock

To unlock your device:

ᮣ

Tap Unlock and then type your password and press the trackpad.

Note: When the BlackBerry device is locked, you should be able to make an

emergency call without dialing the emergency access number, provided you

are within range of a compatible wireless network. Press

> Emergency >

.



YOU SHOULD NOT RELY ON ANY WIRELESS DEVICE FOR ESSENTIAL

COMMUNICATIONS, INCLUDING MEDICAL EMERGENCIES. Emergency

numbers may vary by location and emergency calls may be blocked or

impeded by network, environmental, or interference issues.



You can only make emergency calls by typing official emergency access

numbers (for example, 911 in North America).

Tip: For additional options and shortcuts, including locking the keyboard, see

“Navigating Screens” on page 45.

Location Settings

Your BlackBerry device is equipped with a Location feature for use in connection with

location-based services that may be available.

Where services are available, the Location feature allows the network to detect your position

using GPS technology. Turning Location off will hide your location from everyone except 911

(where compatible wireless coverage is available and the emergency response center is

equipped to process such information). However, successful determination of your location

by the emergency response center is not guaranteed.

Note: No application or service may use your location without your request or

permission. GPS-enhanced 911 is not available in all areas.

To enable your BlackBerry device’s location feature:

1. Tap Options

> Device > Location Settings.

2. Change the Location Services field to Location On.

Ⅲ You can also enable or disable Location Data and Location Aiding from this menu.

3. Press

> Save.

Note: Tap Help

for more information about location-based services, such as

Maps.

Using Bluetooth With Your BlackBerry 9930

Turning Bluetooth Technology On or Off

ᮣ

On the Home screen, tap the connections area at the top of the screen. Select the

Bluetooth check box. To turn off Bluetooth technology, clear the Bluetooth check box.

Pairing With a Bluetooth-Enabled Device

You must pair your BlackBerry device with a Bluetooth-enabled device before you can

connect to it. For more information about preparing the Bluetooth-enabled device for pairing,

see the documentation that came with the Bluetooth-enabled device.

1. On the Home screen, tap the connections area at the top of the screen and then

tap Networks and Connections > Bluetooth Connections > Add New

Device > Search.

2. Click the name of a Bluetooth-enabled device.

3. If necessary, do one of the following:

Ⅲ If the Bluetooth-enabled device does not have a keyboard (for example, a headset),

type the pairing passkey from the Bluetooth-enabled device’s documentation

(frequently 0000) into your BlackBerry device.

Ⅲ If the Bluetooth-enabled device has a keyboard (for example, a laptop computer), type

a pairing passkey of your choosing on both devices.

Note: Verify that the Bluetooth-enabled device that you want to pair with is in the

correct mode for pairing.

About NFC Technology

NFC (Near Field Communication) technology is a short-range, wireless technology that is

designed to allow you to quickly exchange information between your BlackBerry^®device

and smart accessories, smart access points, and smart tags. You can also use NFC

technology to save, view, create, or change smart posters.

To use NFC technology, your device must be within approximately 1 inch (2.5 cm) of the

smart accessory, smart access point, or smart tag that you want to exchange information

with. For functions such as viewing smart posters or connecting to smart accessories, NFC

technology must be turned on and the backlight on your device must be turned on.

Turn On or Turn Off NFC Technology

ᮣ

On the Home screen, tap the connections area at the top of the screen or tap Manage

Connections

Ⅲ To turn on NFC technology, select the NFC checkbox.

Ⅲ To turn off NFC technology, clear the NFC checkbox.

Connect to or Disconnect From a Smart Accessory

Do one of the following:

Ⅲ To connect to a smart accessory, tap the smart tag reader on the back of your

BlackBerry device against the smart accessory. If necessary, tap Pair with Bluetooth.

If necessary, enter your device password.

Ⅲ To disconnect from a smart accessory, tap the smart tag reader on the back of your

device against the connected smart accessory.

Smart Tags and Smart Posters

Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap

the smart tag reader on the back of your BlackBerry^®device against a smart tag, your device

views the smart tag's smart poster and presents you with the options to view or delete the

smart poster. Smart posters can contain a range of information including web addresses,

coupons, graphics, media files, event details, and more.

NFC Technology Options

Play a Sound Alert When NFC Technology Makes a Connection

You can set your device to play a sound alert when NFC technology connects to a smart

accessory, views a smart tag, or exchanges information with a smart access point.

1. On the Home screen, tap the connections area at the top of the screen, or tap 

Manage Connections

2. Tap Networks and Connections > Near Field Communication.

3. Select the Play Sound Alert on Tap checkbox.

4. Press

> Save.

The BlackBerry Desktop Software

Install the BlackBerry^®Desktop Software on your computer to allow you to perform many

useful tasks such as synchronizing contacts and calendars, backing up data, transferring

files, and adding applications.

To install the BlackBerry Desktop Software:

ᮣ

Visit www.blackberry.com/desktopsoftware and follow the instructions to download

and install the software.

Note: To find more information about the features of the BlackBerry Desktop Software,

on your computer, click Help > BlackBerry Desktop Software help.



Finding Help With Other Features

ᮣ

To access a full list of help topics for your BlackBerry device, tap Help

ᮣ

To open the main list of topics for all programs, tap Contents from any open Help

screen.

ᮣ

To access a list of topics that are associated with the application that you are using,

press

> Help.



User Guide

The full User Guide for your BlackBerry device can be found on

www.blackberry.com/go/docs.

Note: See the Safety and Product Information booklet for more information about your

BlackBerry device.

Using Advanced Sprint Services

With your BlackBerry^®device and data services from Sprint, you have access to a variety of

entertaining and useful features.

Note: Consult your service plan for details on data usage. Depending on the plan

and options selected, additional charges may apply.

Sprint TV & Movies

With Sprint, you can watch live TV on the go right on your BlackBerry device. Accessing your

Sprint TV channels is as easy as using the remote control in your living room. Browse through

the available free channels or subscribe to one of the premium offerings.

1. Tap Media

> Sprint TV & Movies

the prompts to download it to your BlackBerry device.

. The first time you use the application, follow

Ⅲ If prompted, click Yes to grant the application Trusted Application status. Follow any

prompts to save appearance settings, location permissions, etc.

2. On the top bar, tap an option to find what you want to watch.

Ⅲ Home to return to the Sprint TV & Movies home page.

Ⅲ Live TV to select from a list of currently available live channels.

Ⅲ On Demand to see a categorized list of available on demand programs.

Ⅲ Movies to see a selection of movies available for purchase.

Ⅲ Shop to purchase premium viewing packages or individual channel access.

Ⅲ Help to view information about the Sprint TV & Movies application.

3. Browse through the available programming and click a clip or channel to view the

program.

Note: The first time you access a channel that requires a subscription, you will be

prompted to purchase access. Select Subscribe to purchase access, or select

Preview to see a preview of the selected channel.



Coverage not available everywhere. Content and lineup subject to change. Select

channels also available for casual usage. Go to www.sprint.com/tvguide for more

information.

Tip: For quick access, tap a featured item in the center of the screen or select a live

channel from the bottom bar.



For more information, tap Help on the top bar.

Sprint Music

Sprint lets you use your BlackBerry device as an all-in-one music store and player. With

Sprint Music Plus and the Music Store, Ringtone Store, and Ringback Tone Store, you can

purchase, download, and play music, ringtones, and ringback tones for your BlackBerry

device.

Accessing Sprint Music Plus

1. Tap Media

> Sprint Music

2. The first time you access the service, follow the onscreen instructions to download the

application.

Note: Use of Sprint Music requires that a microSD card is properly installed in your

device. Your BlackBerry device comes with a microSD card pre-installed.

Purchasing and Downloading Music

From the Sprint Music Plus Store, you can shop for songs to purchase and download to your

BlackBerry device’s microSD card.

1. Tap Media

> Sprint Music

> Music Store

2. Enter a song or artist in the search field or browse through options in the Featured, New

Releases, Top Downloads, Free Songs This Week or Genre pages.

3. Tap a song to select it or click the trackpad. Select a song and click on it. (The song

information screen is displayed.)

4. Follow the onscreen instructions to preview or purchase the song. Press

to display the Sprint Music Plus menu.

at any time

Tip: For ringtones or ringback tones, check out Ringtone Store and Ringback

Tone Store from the Sprint Music Plus main menu.

Playing Music on Your BlackBerry 9930

Use Sprint Music Plus to play all of your downloaded music.

Accessing the Music Player

1. Tap Media

> Sprint Music

> My Library.

2. Tap Artists, Albums, Tracks, Genres or Playlists and tap a song title to begin playing

music.

Ⅲ To pause or resume playing, press

Ⅲ To skip to the next or previous song, slide your finger left or right on the screen or

trackpad.

Ⅲ To view the current playlist, slide your finger up or down on the screen or trackpad. To

begin playing another song, tap the song or highlight the title and click the trackpad.

Note: You can close the music player and continue listening to music while using other

features of your BlackBerry device. Press

the Home screen. To stop playback, return to the Player screen and press

to exit the music player and display

Close.



If you make or receive a phone call while listening to music, playback will pause

until the call is over. Using certain applications, such as the Camera, will stop

playback altogether.

Additional Sprint Services

More advanced services, including NASCAR Sprint Cup Mobile are available for use on your

BlackBerry device.

1. Tap Media

and then tap the icon for the feature you want to use, such as NASCAR

Sprint Cup Mobile.

2. The first time you access a feature, follow the prompts to download and set up the

application.

3. Once you’re set up, follow the instructions to take advantage of your Sprint services.

Sprint Worldwide Wireless Service

Getting Started With Sprint Worldwide Service

Before using your BlackBerry device in global roaming mode, you must activate

Sprint Worldwide service.

To activate Sprint Worldwide service:

ᮣ

Chat with or email an international support rep. Visit www.sprint.com/international,

click Traveling with a Sprint Device, and then click the Chat with us or Email us link

on the right side of the screen.

Call Sprint Worldwide Customer support at 1-888-226-7212, option 2.

Note: Your BlackBerry device is compatible with European and worldwide voltage

standards; however, an additional power adapter is required. To purchase an

approved adapter, please visit www.shopblackberry.com.

Your SIM Card

Your BlackBerry device comes with a preinstalled SIM (Subscriber Identity Module) card to

support roaming on compatible GSM/UMTS networks.

Note: Your SIM card should be preinstalled. If you need to reinstall your SIM card, please

follow the instructions below. 



The SIM included contains infomation specific to your BlackBerry device and

should be retained with the device for use on GSM/UMTS networks.

Insert your SIM card

1. Remove the battery cover and battery.

2. Slide the SIM card into the SIM card holder

3. Replace the battery and battery cover.

(See “Insert the Battery and Memory Card*” on page 5.)

Activating Global Roaming Mode

Your BlackBerry device is designed to enter global roaming mode automatically when you

activate your Sprint Worldwide service, meaning that it should automatically connect to an

appropriate CDMA network or GSM/UMTS network when you travel. You may also set global

roaming options by tapping the Manage Connections

icon on the Home screen.

To set your global roaming options manually:

ᮣ

Tap Manage Connections

> Networks and Connections > Mobile Network.

Ⅲ To connect to GSM/UMTS networks only, set the Network Technology field to GSM/

UMTS option. To optimize network coverage, set the Network Mode field to one of the

following: 2G & 3G or 2G and 3G/4G.

Ⅲ To connect to CDMA networks only, set the Network Technology field to 3G

Ⅲ To connect to available CDMA or GSM/UMTS networks, set the Network Technology

field to Global.

Making and Receiving Worldwide Calls

When traveling on international networks, you can place and answer calls as you would on

the Sprint network (see “Making and Answering Phone Calls” on page 1 4), although some

additional instructions may be required to place a call. Some features and services are not

available in all countries. For more information on services that are available while roaming,

visit www.sprint.com/sww.



Note: Plus Code Dialing - When placing international calls, you can use the Plus

Code Dialing feature to enter the appropriate international access code for

your location (for example, 011 for international calls placed from the United

States). Plus Code Dialing is only available when roaming internationally on

GSM networks and on certain CDMA networks in the United States, Canada,

and the Caribbean.



International access codes and dialing information are available online at

www.sprint.com/sww.

To place an international call:

1. If you are on a GSM network, press and hold

to insert a “+” on the phone dial screen.

(The “+” symbol automatically inserts the international access code for the country from

which you are calling.)



- or -



If you are on the CDMA network outside Canada or the Carribbean, enter the

international access code for the country from which you are calling.

2. Enter the country code, city code or area code, and the phone number you’re calling.

3. Press

to place the call.

Note: Some countries require additional dialing steps for calling a mobile number;

you will need to verify you are dialing the number the same as you would from

a wireline phone in that country.

Important: Always check the local requirements for placing emergency calls. When

traveling in GSM locations, the emergency number is 112. In CDMA mode, the

emergency number will vary by country. Emergency 911 (E911) location

services are not available when roaming internationally.



Sprint Voicemail Service

Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be

forwarded to your Sprint voicemail. You will need to be sure your voicemail box is already

set up and that you know your voicemail password.

Note: In India, Sprint voicemail is not available while roaming on the GSM network; it

does work while on the CDMA network.

Setting Up Your Voicemail Access Number

To simplify accessing your Sprint Voicemail while traveling, you can set up your voicemail

access number as a Contacts entry. This will make it faster and easier to access your

messages while roaming internationally.

1. To add a contact using the Contacts application, Tap Contacts

> New Contact.

2. Type a name for the entry (for example “Voicemail”).

3. Enter

, (+1), your area code, and your wireless phone number.

> Save.

4. Press

Accessing Your Voicemail

New Message Indicators

Your voicemail message indicators may be displayed differently when roaming

internationally.

ⅷ A “Message Waiting” indicator icon or a text message is displayed when a voicemail

message is received.

ⅷ You may see “Missed Call” on your screen prior to receiving a message notification.

ⅷ You must call voicemail in order to retrieve messages. Follow the instructions above to

store your voicemail number for easy access.

Retrieving Voicemail Messages

The voicemail retrieval process while traveling is the same as on the Sprint Network;

however, you will be required to enter your voicemail password.

To retrieve your voicemail messages:

1. Tap Contacts

, highlight the voicemail access entry and press

2. When your voicemail answers, press , enter the password, and press

your voicemail.

to access

Voicemail Troubleshooting

Please keep the following tips in mind when using Sprint voicemail while traveling:

ⅷ Some carriers may not support voicemail indicators. It may be necessary to call your

voicemail to see if you have any new messages.

ⅷ If you hear the message “Please enter the number of the subscriber you wish to call,” enter

your 10-digit wireless phone number.

International Data Roaming

Sprint Worldwide Wireless Service can also keep you connected via email and Web

browsing when traveling in countries in which Sprint offers data service. Data services are

available on both CDMA and GSM networks; check www.sprint.com/sww to determine the

services available where you are traveling.

Note: Prior to using your Sprint Worldwide GSM Data Services, you must establish and

utilize your CDMA data services domestically on the Sprint Network.

Getting Started With Data Services

To use Sprint Worldwide Data Services, you will need to have these services activated on

your account.

ᮣ

To activate, call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.

Representatives are available 24 hours a day, 7 days a week to assist you.

Once your services are activated, you may need to select a GSM data services provider for

the country you are in.



Accessing Your Email and Data Services on GSM Networks

To access your email and browse the Web when traveling, you may need to manually select

the carrier that provides Sprint service in your location. You can find a list of carriers for each

country where GSM data service is offered at www.sprint.com/sww. Then, follow the

instructions below to select the appropriate carrier network on your BlackBerry device.

To select a GSM data service carrier for a specific country:

1. Tap Manage Connections

> Networks and Connections > Mobile Network >

Network Technology > GSM/UMTS.

2. Change the Network Selection Mode field to Manual.

3. Tap a wireless network that supports Sprint International GSM Data Roaming.

4. Tap Select Network. Press

> Close.

Accessing Your Email and Data Services on CDMA Networks

If data service is available on a CDMA network, then you only need to set the phone to

CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only

necessary for providers on the GSM network. If your device has automatically selected a

GSM network while traveling, then you will need to set the phone to CDMA to access CDMA

data services. (See “Activating Global Roaming Mode” on page 34.) Visit www.sprint.com/sww

for a list of services available in each country.

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting Sprint

Worldwide Customer Support, note the message, numeric code, and the conditions under

which it appeared. The following table lists and describes the status messages.

Status Messages

Message Description

Number Not in Service

User Not Available

The number that you entered is not valid.

The phone that you called is either busy, out-of-range, or

turned off. Please try again later.

User Not Authorized

The phone that you called is either busy, out-of-range, or

turned off. Please try again later.

Please Try Later

This service is temporarily not available. Please try again later.

Service Restricted

Service may not be activated properly. Please contact Sprint

Customer Service to report the issue for resolution.

Service Not Available

Energency Calls Only

This feature is not available on the current network.

Either the service is not activated properly or the current

network is available for emergency calling only. Adjust your

network settings to check for other available networks. If

service is still not available after adjusting the settings, contact

Sprint Customer Service to report the issue for resolution

System Busy. Try Later

The system is experiencing heavy traffic. Please try again later.

Status Messages

Service Conflict

Message Description

This service cannot be enabled because an incompatible

service has already been turned on.

Please Try Again

Self Check Error

An error occurred. Note the error code and try again.

A fault was detected with your phone. If this error recurs, note

the error and contact Sprint Customer Service.

Self Check Fail

Wrong PIN

An operational fault was detected with your phone. Note the

numeric code, turn your phone off, and contact Sprint

Customer Service.

You have entered an incorrect SIM PIN number. You have only

three attempts to enter your PIN. After a third unsuccessful

attempt, your phone will be locked and you will have to call

Sprint Customer Service to have it unlocked. Sprint sets the

default to PIN off; if you elect to enable the PIN then you will

need to contact Sprint for the default PIN and PUK.

PIN Blocked. Call Your Provider

An incorrect SIM PIN was entered three consecutive times.

You will be unable to send or receive calls on your phone.

Contact Sprint Customer Service to obtain the PIN Unblocked

Key (PUK) code. Sprint sets the default to PIN off; if you elect

to enable the PIN then you will need to contact Sprint for the

default PIN and PUK.

Insert SIM

Your SIM Card is not being detected. Please check to ensure

that you have inserted the SIM Card.

Check SIM Card

Please check your SIM card to make sure it is properly

inserted.

Contacting Sprint

If you experience any issues with voice or data services while outside of the United States,

Sprint offers customer support 24 hours a day. In the event that you do experience an issue,

try the following actions:

ⅷ First try powering your device off and then back on; this will force your BlackBerry device

to reregister with the network.

ⅷ Try manually selecting another network. Information for selecting networks can be found in

the phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see

below). When calling to report an issue, the following information will be beneficial in trying to

resolve your issue as quickly as possible:

ⅷ Your wireless phone number.

ⅷ The city and country you are traveling in.

ⅷ Any error mesage that displays on your BlackBerry device or that you heard when trying to

place a call.

ⅷ If the issue is with data, were you able to place voice calls?

ⅷ If the issue is with voice service, were you able to access data?

Please call the numbers below if you need assistance:

While in the United States:

ⅷ Call 1-888-226-7212, option 2.

While traveling outside the United States:

ⅷ In GSM mode: press

and then dial 1-817-698-4199, option 3.

ⅷ In CDMA mode: enter the country code and then dial 1-817-698-4199, option 3.

There is no charge for this call from your BlackBerry device.

From a landline phone when outside the United States:

Sprint Worldwide Customer Support can be reached from a landline phone at 

1-817-698-4199, option 3. Access or connection fees may apply. The toll free numbers below

can also be used to contact Sprint Worldwide Customer Support in the following countries:

Country

From Landline Phone

1-888-226-7212

Caribbean (Anguila, Barbados, Cayman Islands, and

Dominica)

France

0800-903200

Germany

0800-180-0951

800-787-986

Italy

Mexico

001-877-294-9003

1-800-201-7545

0808-234-6616

Trinidad and Tobago

United Kingdom

Note: This toll free service is available on ordinary landline phones and some public pay

phones. This service does not cover any holel access charges.

BlackBerry 9930 Basics and Shortcuts

Navigating Screens

Lock the BlackBerry device

Unlock the BlackBerry device

If you have set a device password (see page 22), tap

Password Lock

Tap Unlock and then type your password. Click the

trackpad

Lock the screen

Press the lock key on the top of your device

Press Escape

Unlock the screen

Return to the previous screen

Return to the Home screen

Select an item

Press End/Power

Tap the item or highlight it and click the trackpad

Select multiple items

Press and hold

trackpad

and slide your finger on the

Switch applications

Press and hold Menu

Turn the BlackBerry device on or off

Press and hold End/Power

Typing and Editing

Capitalize a letter

Insert a period

Press and hold the letter key.

Press

twice.

Type the alternate character on a key

Type a symbol

and the desired key.

and the letter key that appears below the

desired symbol

Insert an accented character

Press and hold a letter key and slide your finger left or right

across the trackpad.

Select text

Press

and slide your finger on the trackpad.

Select characters

Copy selected text

Cut selected text

Paste selected text

Cancel a selection

Press and hold

Click the trackpad > Copy.

Click the trackpad > Cut.

Click the trackpad > Paste.

Press Escape

Battery Status Indicators

Full battery power

Low battery power

Charging

Wireless Network Coverage

You must be connected to the Nationwide Sprint Network to begin using many of the 

features of your BlackBerry device. To connect to or disconnect from the network, tap

Manage Connections

. Indicators on the Home screen show the wireless coverage level for

the area in which you are using your BlackBerry device.

You can use the phone, send and receive email messages, PIN messages, and text

messages. You can use the phone and send and receive email messages or use the

browser simultaneously.

You can use the phone, send and receive email messages, PIN messages, and text

messages, and use the browser.

You can use the phone and send and receive text messages.

You can only make emergency calls.

Your connection to the wireless network is turned off.

You are not in a wireless coverage area

Wi-Fi Coverage Indicators



You can send and receive email messages and instant messages over a Wi-Fi

connection.

+ network name



Your BlackBerry device is connected to a Wi-Fi network but you cannot send or

receive email messages or instant messages over the Wi-Fi connection.



+ network name



Your connection to a Wi-Fi network is turned on, but you are not connected to a

Wi-Fi network.

Shortcuts

Phone Shortcuts

Change your ring tone

Press

> Phone Ring Tones.

Open the phone application or make a

phone call

End a call

Press

Turn mute on or off during a call

Turn speakerphone on or off during a call

Change the volume during a call

Dial a letter in a phone number

Add an extension to a number

Redial a number

Press the Mute key on the right side of your device.

Press

Press the volume buttons up or down.

Press

and then press the letter key.

and and then type the extension.

twice.

Call voicemail access number

Assign speed dial to a key

Press and hold

Press and hold the key that you would like to assign

speed dial to.

Browser Shortcuts

To use browser shortcuts, turn on shortcuts in the browser options. Tap Browser >

Options. Select the Enable Keyboard Shortcuts check box, press

> Save.

Open a selected link

Press

or click the link.

Insert a period in the Web address field

Insert a slash mark (/) in the Web

address field

and

Close the browser

Switch between tabs

Open the bookmark list

Add a bookmark

Press and hold

Press

Refresh a web page

Move down a screen

Move up a screen

and

Message List Shortcuts

Open a selected message

Reply to sender

Press

Reply to all

Forward message

Move to the next unopened message

Move down one screen

Move up one screen

and

Move to the top of the list

Move to the bottom of the list

Compose a message

Display the phone call log

and

Calendar Shortcuts

Move forward in week, month or day view

Move back in week, month or day view

Move the cursor horizontally in week view

Move the cursor vertically in month view

Press

and

Slide your finger left or right on the trackpad

Slide your finger up or down on the trackpad

Note: Your use of third-party products or services shall be governed by and subject to you

agreeing to the terms of separate licenses, if any, for those products or services. Any third-

party products or services that are provided (if applicable) with RIM's products and

services are provided “as is.” RIM makes no representation, warranty or guarantee

whatsoever in relation to the third-party products or services and RIM assumes no liability

whatsoever in relation to the third-party products and services even if RIM has been

advised of the possibility of such damages or can anticipate such damages.

For additional BlackBerry device help and troubleshooting information, visit:

www.blackberry.com/support.

provided or made available at www.blackberry.com/go/docs is provided or made accessible “AS IS” and

Legal Notice

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Used under license from Research In Motion Limited.

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SIG. CDMA2000 is a trademark of the Telecommunications Industry Association. CTIA – The Wireless

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