the detail
full user guide Samsung E330
contents
contents
get to know your phone
manage your contacts
Text Messaging
Orange World and multimedia
services
phone keys........................................10
switch your phone on ........................12
make your way around the menus .....12
make your selection...........................12
symbols on your display.....................13
add a contact ...................................28
search for a contact...........................29
edit your phonebook .........................29
delete contacts .................................30
copy numbers from your SIM Card to
your phone .......................................30
Memory Mate ...................................31
send a text message .........................44
predictive text input ...........................44
standard text input ............................46
add a picture or sound ......................46
text templates....................................47
receive a text message ......................48
Orange World ...................................54
browser settings ................................55
empty your cache .............................57
resetting wap ....................................57
bookmark your favourite sites ...........58
Orange text media ............................59
Orange voice media ..........................60
Orange Plus menu.............................60
access Orange Services from
make calls
Photo Messaging
make a call........................................18
avoid accidental calls.........................19
listen to calls at the right volume ........19
answer a call ....................................20
redial a number..................................20
call waiting ...............................................21
mute a call ........................................22
call back a missed number ................22
conference calling..............................23
line 2 .................................................24
caller id ............................................26
manage your calls
take a photo......................................50
take a self portrait .............................51
multi media messages .......................51
receive a photo message ...................52
listening to your Answer
your PC.............................................66
register with Orange Services ............66
Phone messages ...............................34
personalise your Answer
Phone greeting ..................................35
set up an Answer Phone PIN .............36
call divert ..........................................37
call barring .......................................39
call records .......................................40
call length..........................................40
personalise your phone
change your ringtone and alert tones 68
use shortcuts.....................................68
set the phone language ....................68
add a welcome message ...................69
change your display settings..............69
4
5
contents
manage your time
International services
set the time and date ........................72
view world times ...............................72
use your phone’s organiser ...............73
using the voice recorder.....................75
Orange Answer Fax ...........................76
calculator ..........................................76
converter ...........................................77
timer..................................................77
stopwatch .........................................78
Pay monthly customers......................84
Pay as you go customers .................86
select a network ................................88
using your Answer Phone abroad .....89
using GPRS abroad ..........................89
ensure your phone
is secure
Orange Care .....................................92
manufacturer’s warranty ....................94
SIM Card PIN ....................................95
security code.....................................96
have fun on your phone
games ...............................................80
wap games .......................................81
download games and applications ...81
reference.........................................98
contact Orange............................176
index..............................................178
6
7
with the Samsung E330
you can...
1
■
integrated, good-quality
digital camera with light
for taking photos in
gloomy conditions
■
Photo Caller ID, shows
you a picture of who’s
calling
■ download ringtones and
pictures with Orange
World to personalise your
phone
■
■
Polyphonic ringtones, for
a fuller, richer sound
stay informed with the
latest news and reviews
using Orange Plus
■
Java for playing bundled
and downloaded games
get to know your phone
small, yet perfectly formed
the Samsung E330
get to know your phone
get to know your phone
i key
from the main display,
press this key to open
Orange World
headphone socket
volume keys
camera lens
camera key
soft keys
the function of these
change according to what
you are doing
end/power key
to end a call or, if your
phone is ringing, to reject
a call and divert it to your
Orange Answer Phone.
Press and hold to switch
your phone on.
external display
call key
to answer a call or
to make an outgoing call
service light
scroll keys
to move through the menu
options and to access your
camera and other favourite
menu options
clear/cancel key
to delete a character when
entering text or to return to
the previous screen
charger socket
10
11
get to know your phone
get to know your phone
switch your phone on
make your selection
How do I change my phone’s ring tone?
Appears when you are out of your
home area and have logged onto a
different network; for example, when
travelling in other countries.
To switch your phone on,
The soft keys control how you choose a
function. On your display you will see what
feature the soft key controls, depending on
what you are doing at the time. So, for
example, from the main display the left
soft key will open your main Menu and the
right soft key will open your Phonebook.
1
2
Press Menu and select Sound settings.
Select Incoming calls. Choose
between Default melodies or My
sounds.
press and hold
.
Appears when the Call diverting
feature is activated.
make your way around the menus
3
Scroll through the available ringtones.
Each tune will play as you scroll
down. Press Select to choose the
ringtone that you want.
Appears when a new text message
has been received.
To enter the menus, press Menu. Use the
scroll keys to find your way around the
menus. Each menu has its own set of
submenus. Have a look at the menu map
overleaf for a breakdown of the submenus.
Appears when a new voice mail
message has been received.
Appears when a new multimedia
message has been received.
Appears when you set an alarm to
ring at a specified time.
Use the scroll keys as shortcuts from the
main display. See page 68 for more
information on using your shortcut keys.
symbols on your display
Shows the received signal strength.
The greater the number of bars, the
stronger the signal.
From inside the menus, press the left soft
key to Select an option.
Appears when Silent mode is active
or you set the phone to vibrate when
you receive a call. You set this option
in the Alert type menu.
Appears when a call is in progress.
Appears when you are out of
your service area. When it displays,
you cannot make or receive a call.
Appears when you are connected to
the GPRS network.
You can return to the main display at
any time from any menu simply by
Appears when Mute mode is active.
Shows the level of your battery.
The more bars you see, the more
power you have remaining.
pressing
.
12
13
get to know your phone
get to know your phone
*only available to Pay as you go customers
15
14
2
make calls
16
make calls
make calls
avoid accidental calls
It’s a good idea to keep the phone closed
when you’re not using it to avoid pressing
keys by mistake.
listen to calls at the right volume
When you are on a call use the volume
keys to increase or decrease the earpiece
volume. When you are not on a call, the
volume keys will control how loudly the
key tones sound when individual keys
are pressed.
1
2
press and hold this button
to turn your phone on
3
press
to make the call
dial the number you want
to call, but don’t forget to
use the full area or
international code
18
19
make calls
make calls
choose whether you answer a call
or not
To redial other numbers that were
take two different calls at the
same time
To switch between calls, press Swap,
previously dialled:
which is the right soft key.
When your phone rings, press
to
1
2
Press
once.
not available to pay as you go customers
To reject the new call, press
.
accept the call.
Scroll through the phone numbers until
you reach the number you want.
To set up call waiting:
To put an active call on hold, make a
second call and then return to the
original call:
Press
to busy the call to your
3
Press
to dial your selected
Answer Phone.
number.
1
Press Menu, scroll to Network and
press Select.
To end a call, press
redialling a number
.
You can also set up Automatic Redial so
that your phone continually redials a
number if it has been unable to establish
a connection.
2
3
Scroll to Call waiting and press Select.
Select the type of calls, voice or data
to which you want to apply the call
waiting option. Press Select to choose
an option.
1
While the call is active, enter the
phone number of the second person
you would like to call and press
The first call is automatically put
on hold.
.
If you call someone and get disconnected
or forget to tell them something, you can
call them straight back by redialling the
last dialled number.
1
Press Menu, scroll to Phone settings
and press Select.
2
3
To return to the original call, press
Swap. The current call is put on
hold and you can speak to the first
caller again.
The sound of two beeps when you are on
a call indicates you have a second
incoming call.
2
3
Scroll to and select Auto redial.
On is highlighted. Press Select.
To redial the phone number last called,
To end either one of the calls, press
while the call is active.
press
twice.
To accept the new call press
. The
first call is automatically put on hold.
20
21
make calls
make calls
speak to someone privately during
a call
call back a missed number
speak with up to five other people
at the same time
To start a conference call:
Whenever you miss a call, your phone will
keep a record of who has called you so
that you can call the person back.
The number of calls missed will show in
your main display.
1
2
Call someone in the usual way.
Sometimes you may need to say
something to another person that you
don’t want your caller to hear. In these
cases, you can mute your call and
preserve your privacy.
not available to pay as you go customers
Call the second person in the normal
way. The first caller will automatically
be put on hold.
Conference Calling is a great way to chat
with up to five other people while you’re
out and about.
3
4
5
To join the first caller to the call, press
Options and select Join.
1
2
Press View.
To add more people to the conference,
repeat steps 2 and 3.
To mute your call:
The number for the most recent
missed call will appear. Other missed
calls will be listed below.
To activate Conference Calling, call
customer services on 150 from your
Orange phone or 07973 100 150 from any
other phone.
To add an incoming caller to the
conference, answer the call in the
normal way, then press Options and
select Join.
1
2
3
While the call is active, press Options.
Scroll to and select Mute.
3
Scroll to the number you want to call
To return to the call, press Options and
select Unmute.
back and press
.
There is no charge but you may be asked
for a refundable deposit. You will receive a
SIM update when the service has been
activated. Turn your phone off and back
on again.
6
To end the conference call, press
.
22
23
make calls
make calls
To have a private conversation with
The call with that participant ends, but you
will still be able to talk to the other callers.
There is a one-off connection charge
and you receive a reduced monthly charge
on your Line 2 Service Plan. You will
receive a SIM update when the service
has been activated.
When you receive a call on Line 2, your
phone will ring without you having to have
Line 2 selected. You receive a separate
Answer Phone for your Line 2 which you
can also personalise. Call your Answer
Phone in the usual way but remember to
switch to Line 2 first.
one participant:
1
2
Press Options and select Split.
A list of participants will appear.
Scroll to the person you want to
have a private conversation with and
press Select.
Note: If you are abroad the availability of
this service depends on the network you
are using. You are charged your standard
service plan rate for each call you make.
For information about line 2 tariffs go to
www.orange.co.uk or visit your nearest
Orange shop.
3
To return to the conference call, press
Options and select Join.
keep your business and personal
lives separate by using two
different lines
If you call Answer Phone from Line 2 but
have no messages, you will automatically
be connected to your Line 1 Answer
Phone if you have messages.
The following tariffs are not available on
Line 2:
To drop one participant from the
conference call:
not available to pay as you go customers
■
Orange Everytime 20 if it includes an
To switch between Line 1 and Line 2:
1
2
Press Options, then scroll to and select
Remove.
With Line 2 you can keep business and
personal calls separate.
option to call other networks
■
Orange Everytime 400
1
Press Menu, scroll to Network services
and press Select.
■
A list of participants will appear. Scroll
to the person you want to remove from
the conference and press Select.
Orange Everytime 1000
■
To activate Line 2, call customer services
on 150 from your Orange phone or
07973 100 150 from any other phone.
Orange Talk 150
2
3
Scroll to and select Active Line.
Choose from Line 1 and Line 2.
■
Orange Talk 200
■
Orange Talk 500
24
25
make calls
3
Note: Line 2 does not support Fax and
Data. You can receive but not send text
messages from Line 2.
know who is calling you, or hide
your number when you make a call
Your Caller id identifies you to a person you
are calling and identifies a caller to you.
To hide your number when calling another
person, simply dial 141 before
the number.
To hide your number permanently, call
customer services on 150 from your
Orange phone or 07973 100 150 from any
other phone. If you are a pay as you go
customer, please call 450 from your
Orange phone. While your number is
hidden you will not be able to see the
Caller id of any incoming calls.
manage your contacts
Note: If you are abroad the availability of
the services described in this section
depends on the network that you are using.
26
manage your contacts
manage your contacts
store the names and numbers of
your friends, family and colleagues
in your phonebook
3
If stored to Phone, you will also need
to choose a category for the number.
Scroll to the one you want and press
Select. Choose from:
Orange Directory Enquiries
search for a name in your
phonebook
The new number for Directory Enquiries is
118 000. So save 118 000 to your phone
now, and it’ll be there the next time you’re
out and about and need a number in a hurry.
The quickest way to find a name once you
are in the phonebook is to press the key
which corresponds with the initial letter of
the name you are looking for. If you press
a key twice, quickly, you will go to the
names starting with the second letter on
the key.
■
To open your phonebook, press
Phonebook, then press Select. This
opens your phonebook at the first
alphabetical entry.
Mobile
■
Home
■
Office
■
Fax
Otherwise, it’s the same convenient service
from Orange. Simply call 118 000 and tell
the operator the name or place you are
looking for and they will tell you the number
(you can request three numbers per call).
Then, they will send a text message to your
phone at no extra cost, allowing you to call
the number directly from the message or
add it straight to your phonebook.
■
Other
To call an entry in your phonebook,
scroll to the person you would like to talk
4
5
Enter a name and press OK.
to and press
.
For a save to SIM select a location
number. If you want to store the
contact at a different location number,
you can edit the contacts in your
phonebook
To add a new entry to your phonebook:
press
and enter another
To edit contact details:
1
2
Enter the phone number of the contact
and press Save.
location, then press OK. Otherwise just
press OK. The contact will now be
stored in your phonebook.
1
2
Press Phonebook, then press Select.
Scroll to the contact whose details you
want to edit and press OK.
Select where you want the contact to
be stored, either on the SIM or Phone.
3
4
Press Options and select Edit number
or Change name.
Make the changes and press OK to
save the new details.
29
28
manage your contacts
manage your contacts
delete a single contact from
your phonebook
It’s a good idea to copy numbers
from your SIM Card to your phone
backup your SIM Card address book
And, if you’re joining Orange from another
network, Memory Mate can be used to
transfer the contacts and text messages
saved on your old SIM Card to your new
Orange SIM Card, keeping your move
totally hassle-free.
Make sure that losing your phone doesn’t
mean losing all of the important contact
information stored on your SIM Card.
1
2
Press Phonebook, then press Select.
Scroll to the contact whose details you
want to delete and press OK.
Press Options, scroll to Delete entry
and press Select.
This enables you to add extra information
to, and personalise your contacts. Then,
when you upgrade your phone you can
easily copy key information to your SIM
Card and move your contact details to
your new phone.
3
4
Memory Mate is a new service which
ensures that the details you have stored
on your SIM Card for all of your friends,
colleagues and family are safely backed
up. So, if the worst happens, they will still
be available to you.
For more information, visit your nearest
Orange shop and one of our
Press Yes to confirm the deletion.
representatives will be happy to assist you.
delete all your contacts from
your phonebook
To copy numbers between your phone
and your SIM:
1
2
3
Press Phonebook.
1
2
Press Phonebook, then press Select.
Scroll to the contact whose details you
want to copy and press OK.
Press Options, scroll to Copy and
press Select.
For a low one-off charge you can
purchase a Memory Mate card from any
Orange shop which will backup your SIM
Card address book. Then, simply return
to your Orange shop regularly to have any
new information backed up at no
additional cost.
Scroll to Delete all and press Select.
Choose to delete either All your
contacts, your SIM contacts or Phone
contacts. To select one of these
categories, scroll to the corresponding
box and press Select.
3
4
5
Select either Copy to SIM or Copy to
Phone.
4
Press OK, then Yes to confirm.
Press OK.
30
31
manage your contacts
4
When I save a contact in my
phonebook where are the
details stored?
You can store up to 200 names and
numbers on your SIM Card’s memory.
Your phone’s internal memory is
dynamic, and is shared between the
features of your phone.
The advantage of storing contacts on
your SIM Card is that if you change
phones, all of the contacts on your SIM
Card will move to the new phone.
manage your calls
32
manage your calls
manage your calls
what happens when you get an
Answer Phone message?
Answer Phone Call Return
use Answer Phone shortcuts to
manage your messages efficiently
personalising your Answer Phone
greeting
You can use Answer Phone Call Return
to return a call after someone has left a
message on your Answer Phone,
without having to remember or make a
note of their number.
When someone leaves a message on your
Your Answer Phone is quick to use as
there are several single key presses to
help you move through your messages.
Your Answer Phone comes with a
standard greeting but you can record your
own personal greeting so your callers
know they’ve got through to you.
Answer Phone, the
symbol will be
highlighted on your phone’s display along
with the words New Voice mail. This
symbol will remain until the message has
been saved or deleted. Answer Phone
messages that have not been listened to
will be saved for up to 21 days.
When listening to your messages press:
To use Answer Phone Call Return:
1
Call your Answer Phone by pressing
and holding the 1 key. Listen to the
simple steps and select option 3, then
option 1, then option 1 again.
Record your greeting followed by the
# key.
1
Listen to your Answer Phone
message as normal.
1
2
3
7
8
9
#
0
to listen to your message again
to save your message
to delete your message
to rewind 10 seconds
to skip to the next message
to fast forward 10 seconds
to return the call
2
When you have finished, if you want
to return the call, simply press #
while you are still connected.
Orange Answer Phone will
automatically dial the caller’s number
and connect you.
listening to your Answer
Phone messages
2
3
3
Press 2 to save it.
To listen to your Answer Phone
messages, press Connect when the
message first arrives, or press and hold
the 1 key. Listen to the simple steps to
save, listen to or delete messages. You
can save messages that you have listened
to for up to seven days.
for help
Note: Answer Phone Call Return is only
available if the network you are calling
supports this service. You are charged
your standard call rate.
34
35
manage your calls
manage your calls
set up an Answer Phone PIN
listen to your Answer Phone
messages from any other phone
and while abroad
Note: The cost to call your Answer Phone
To activate a divert:
depends on your Service Plan.
For added Answer Phone security, you
can set your Answer Phone to request a
PIN (Personal Identification Number) each
time you want to listen to your messages.
1
2
3
Press Menu, scroll to Network and
press Select.
when you can’t take your calls,
why not divert them
If you do not have access to your Orange
phone, you can listen to your Answer Phone
messages from any other phone even while
abroad. To use this service you must set up
an Answer Phone PIN.
Call diverting is highlighted. Press
Select.
not available to pay as you go customers
Choose a divert option from:
■
To set up an Answer Phone PIN:
Divert always
Call Divert allows you to divert different
types of calls to different numbers. So, you
might choose to divert fax calls to your
office fax machine, but voice calls to your
Answer Phone. The availability of this
facility depends upon the network that you
are using.
All calls are diverted.
■
1
Call your Answer Phone by pressing
and holding the 1 key.
Busy
To access your Answer Phone messages
Calls are diverted when you are
already on another call.
2
3
Select option 3, then option 2.
from any other phone or while abroad:
■
Enter your chosen Answer Phone PIN
which should be between 4 and 10
digits long, followed by the # key.
Press 1 to save your Answer Phone PIN.
No reply
1
2
Call +447973 100 123 from any phone.
Enter your Orange number followed by
the # key.
Calls are diverted when you do not
answer the phone.
■
4
Unreachable
3
4
Enter your Answer Phone PIN followed
by the # key.
You can set up call diverts for the following
types of calls:
Calls are diverted when you are not
in an area covered by your service
provider, or when your phone is
switched off.
Follow the simple steps to listen to
your messages.
■
voice calls
■
■
data calls
Cancel all
All diverts cancelled.
36
37
manage your calls
manage your calls
■
■
4
5
Choose whether you want to divert
Voice calls or Data calls. Press Select.
The status of the divert option will
show. Press Change to activate the
divert.
To cancel your diverts:
Call barring can be used selectively
to bar outgoing and incoming calls
All incoming
You will be unable to receive any calls.
Incoming while abroad
1
2
3
Press Menu, scroll to Network and
press Select.
The call barring password is preset to 1111.
Emergency calls to 999 or 112 can be
made while Call barring is on.
While abroad, you will not be able to
receive any calls.
Call diverting is highlighted.
Press Select.
6
To divert calls to your Orange Answer
Phone, press OK. If you want to divert
calls to another number, press and
Scroll to Cancel all and press Select.
4
Select the type of calls, voice or data
that you want to bar.
1
Press Menu, scroll to Network and press
Select.
hold
and enter the alternative
Note: There is no charge to set up or
cancel a divert. You are charged your
normal Service Plan rate and, if you are
calling or diverting your calls abroad, the
rate will vary depending on the service
provider you are using.
5
6
Press Activate to confirm your settings.
Enter your call barring password, which
is preset to 1111 and press OK.
number, then press OK.
2
3
Scroll to Call barring and press Select.
Choose what type of calls you want to
bar from:
To check the divert status of a call
type, select one of the divert options.
The current divert status will display, along
with the number to which calls are to be
diverted if the divert is set.
■
All outgoing
To deactivate a call barring setting:
You will not be able to make any calls.
■
International
1
Press Menu, scroll to Network services
and press Select.
You will only be able to make calls to
numbers in your home country.
2
3
Scroll to Call barring and press Select.
Select the call barring option that you
want to deactivate.
■
International except to home
While abroad, you will only be able to
make calls to numbers in the country
you are in and to numbers in your
home country.
4
Select the type of calls to which this
option applies.
38
39
manage your calls
manage your calls
5
Press Deactivate and enter your call
barring password.
keep an eye on how long you
spend on your calls
more information
For more information call Orange
customer services on 150 or, if you are a
pay as you go customer, on 450 from
your Orange phone.
find out who has called you
and when
Your Orange phone allows you to keep
track of the length of your calls and,
consequently, to estimate how much
you spend.
Each time you make, receive or miss a
call, your phone takes a note. At any time
you can access a list of the last 20
1
Press Menu, scroll to Call records and
press Select.
missed, dialled or received calls, to keep
track of who you’re talking to and when.
2
3
Scroll to Call time and press Select.
Choose from:
■
1
2
Press Menu, scroll to Call records and
press Select.
Last call time
■
Total sent
■
Choose from:
Total received
■
■
Missed calls
Reset timers
■
Received calls
■
Dialled calls
Note: For billing purposes the length of
calls and service may be rounded off and
subsequently differ slightly from the
information supplied by this feature.
■
Delete all
■
Call time
40
41
5
Text Messaging
42
Text Messaging
Text Messaging
text messages are fun, quick and
convenient
6
7
Enter a phone number or press
Phonebook to get a number from your
contacts list.
and 3. You will see that the word does not
appear on screen immediately - don’t
worry, that’s how it works.
1
2
3
After you have finished pressing the
keys corresponding to the word, press
the 0 key repeatedly to view alternative
words.
When a phone call is inappropriate, or you
only want to convey a short and simple
message you can send a text message.
Press OK to send the message.
When you have finished pressing all of the
keys, the word should appear on screen.
Press # to accept the word or press the
0 key repeatedly to view the alternative word
options. When the right word appears press
#. A space will automatically be added and
you can start to enter the next word.
When you reach the last alternative
word option, your display will show
Spell above the left soft key. Press
Spell.
save time using predictive text input
1
2
Press Menu and select Messages.
Short messages is highlighted.
Press Select.
Predictive text uses a dictionary to
recognise certain combinations of letters
to create words, allowing you to write text
messages faster.
Enter your new word using standard
text input and press OK. The word will
be added to your T9 dictionary and will
become the first word for the
associated key presses.
3
4
Create is highlighted. Press Select.
Your new message screen will appear
with a flashing curser. Write your
message. Your phone is preconfigured
to use predictive text input. See below
for details of how to use predictive text.
When you have finished writing the
message, press Options, then Select
Send.
If you are not already in T9 (predictive text
mode), press the right soft key and select
T9 mode.
add your own special words to
your dictionary
Your predictive text dictionary contains
thousands of words. However, sometimes
when you are using predictive text, a
special word may not be predicted.
In this case, you can add a new word
to the dictionary.
5
To enter text using predictive input you
only need to press the key for a letter
once. So, for example, to write the word
orange you would press 6, 7, 2, 6, 4
44
45
Text Messaging
Text Messaging
switch to standard text input
brighten up your text message
with a picture or sound
write messages faster using
text templates
To use a text template:
If you are not already in standard input
mode, press and hold the right soft key
until A is displayed.
1
2
Press Menu and select Messages.
Short messages is highlighted. Press
Select.
With your Samsung E330 you can bring
your text messages to life by adding a
picture or sound to the text. Any
Text templates save you having to key in
messages that you send frequently. With
your Samsung E330, you can create up to
five text templates for messages that you
frequently send.
3
4
Create is highlighted. Press Select.
Press Options and select Preset
messages.
To use standard text input mode, you will
need to repeatedly press a key the
compatible picture messaging phone will
be able to receive these messages, so you
can send and receive livelier messages.
relevant number of times to get the letter
that you need. So, for example, you will
need to press the 4 key once for a G and
the 7 key four times for an S. To insert a
number, press and hold the number key.
4
6
Scroll to the template you want to use
and press Select.
To write a text template:
To add a picture or sound to a text
Your new message screen will open with
the template message. If necessary, edit
the message. Send as usual.
message:
1
2
Press Menu and select Messages.
Scroll to Preset messages and press
Select.
1
While you are writing the message,
press Options.
3
4
Scroll to a message or an empty space
and press Select.
2
3
Scroll to Add Media and press Select.
Choose from:
Write your message and press OK.
The template will be saved.
■
Add picture
■
Add animation
■
Add melody
4
Press Select to choose an option.
46
47
Text Messaging
6
to read a text message
view a list of options while writing
your message
1
When you receive a text message, 1
New SMS is shown in the display,
along with a phone number or
contact’s name if their number is
stored in your phonebook.
While writing a text message, press
Options at any time and choose from:
■
Send
■
2
3
Press View.
Text
■
Scroll to the message you would like to
read and press Select. The most
recent message will appear at the top
of the list.
Add media
■
Preset messages
■
Save message
4
Press Options and choose from:
■
Delete
Note: You can also set up e-mail on your
phone by visiting the mail and messaging
section within Orange World.
■
Message reply
■
Call back
■
Cut address
■
Send
Photo Messaging
■
Edit
■
Extract media
■
Transfer
48
Photo Messaging
Photo Messaging
explore a new world of messages
with Photo Messaging
take a photo
4
Press the left soft key to take the
photo. Your photo is automatically
stored in the My photos folder unless
you chose Delete.
send your photos as multi media
messages
1
Press and hold the camera key on the
right-hand side of your phone. Your
camera viewfinder will open.
Photo Messaging changes the way you
message, allowing you to send and
receive text and photos on one message
to other mobile users and even to an email
address.
1
2
Press Menu and select Messages.
Scroll to Multimedia messages and
press Select.
2
Press the right soft key to view a list of
options including:
Note: Your flash light can be found in your
Settings menu.
3
4
Create is highlighted. Press Select.
Press Add to enter the subject of your
message.
■
Mode
■
Frame
take a self portrait using your
phone’s self timer
■
You can send photo messages to other
phones that support Photo Messaging
and also to phones which do not (all the
features will only be available if it is a
Photo enabled phone). A non-Photo
Messaging phone will receive a text
message containing a website address
and the recipient can view the message
on the website.
Effects
5
Scroll to Picture and press Add.
Choose from:
■
Rotation
■
■
Timer
1
When the flip is closed, press and
hold the camera button on the right
hand side of your phone.
Create new
■
■
Settings
My photos
■
■
Help
My album1
■
2
3
4
This activates the self-portrait mode. To
zoom in or out, use the Volume keys.
When you are ready, press the camera
key to take a picture.
My album2
■
3
Aim the lens at the subject. Scroll up or
down to zoom in or out. Scroll left or
right to adjust the brightness of the
picture.
MMS images
6
7
Scroll to the photo you want to add
and press Select then Add.
The picture is automatically saved in
the My photos folder.
Scroll to Message and press Add.
Enter any text you would like to
include. Press Opt. and select Done.
50
51
7
8
9
Press Opt. and select Send.
receiving a photo message
Empty will be highlighted. Press Select
and choose Number or Email to enter
the recipient’s details manually, or
choose Phonebo to send the message
to a contact stored on your phone.
When you receive a photo message,
will show in your display along with the
sender’s number.
1
Press View. Information about the
message such as the sender’s number,
the message size and subject will
show.
2
Press View to read the message
Orange World and
multimedia services
52
Orange World and multimedia services
Orange World and multimedia services
Orange World
how to access Orange World
Keep up to date with Orange
browser settings
World
You can use your Orange phone for so
much more than just texting and talking.
With Orange World you can get the
To enter Orange World press
.
choose from a list of options while
you are browsing
Orange World will open. Scroll down the
page and press Select when you come to
a link you want to visit.
From Orange World you can:
■
information you need when you need it,
from cinema listings to football scores and
train times to finding your nearest cashpoint.
Check the weather forecast
You can access the Options menu at any
time by pressing Options.
■
See football fixtures and results
■
Fun with Orange World
Get live train timetables and traffic
reports
The full list of Options is as follows.
■
■
If you’ve got a few moments to spare,
Orange World will keep you entertained with
the latest games, music and celebrity
gossip, or you could treat yourself to a new
ringtone or wallpaper.
From Orange World you can:
Check cinema listings and reviews
Home
■
Get directions
This takes you to the Orange World
homepage.
■
■
Download a ringtone
Download a city guide
■
■
Choose a colour wallpaper
Reload
■
Play a game
Put Orange World to use
Reload the current page refreshing any
information that may have changed.
■
Catch up on celebrity gossip
■
■
For more information on Orange World and
other multimedia features call Orange
customer services on 150 if you are a pay
monthly customer or 450 if you are a pay as
you go customer and ask for the Orange
World ‘How to’ guide, or visit
Watch a video clip or trailer
From Orange World you can:
Bookmarks
■
Listen to a music track
Allows you to create a shortcut to your
favourite sites.
■
■
Remix your own ringtone
Send and receive email
■
■
■
Read your horoscope
Find things nearby (cashpoints, cabs,
Save as bookmark
restaurants)
Saves the address of the wap site you
are browsing as a bookmark so you can
access it easily in the future.
■
Find a wap site
54
55
Orange World and multimedia services
Orange World and multimedia services
■
Go to URL
share information with
empty your cache
What are my GPRS wap settings?
Allows you to enter the address of a site
that you wish to visit.
Orange World
Option
Setting
Your phone has a cache to temporarily
store wap files. To ensure your phone
remains confidential should it be used by
anyone else, or to free up memory space,
you may wish to empty it.
Provider title
Homepage
Orange GPRS Wap
■
Clear cache
Once you’re familiar with Orange World,
why not let a friend know what they’re
missing out on using the Mail and
Delete the information in the cache.
Preferred connect GPRS
Note: The Options menu is dynamic in that
its content may vary according to which
wap site you are visiting.
Messages menu? Click Your Orange Email
to access an orange.net email account,
which you can use on wap and the
Internet. You can register for an orange.net
You can also access a list of alternate
email providers, such as Freeserve and
Yahoo! by clicking Other email services.
GPRS parameters
APN
-
orangewap
To empty your cache:
Login
-
1
2
3
Press Menu while in wap.
Password
IP Address
Port Type
-
Scroll to Clear cache and press Select.
Press Yes to confirm.
192.168.071.035
9201
resetting wap
Note: You do not need to enter anything in
the username and password fields. Your
Access point name is case sensitive.
In the unlikely event you lose your wap
settings, copy them from the relevant
table opposite or from the previous page.
Dependent on whether you are using
GPRS or GSM.
56
57
Orange World and multimedia services
Orange World and multimedia services
What are my Orange wap settings?
bookmark your favourite sites
To go to a bookmark:
You will receive a text, or multimedia,
message every time there’s an update on
Option
Setting
When you find a site that you like you can
bookmark it. This means that when you
want to visit the site in the future you can
shortcut to it from the Orange homepage.
1
2
3
Press Menu to access your list of
the subject you’ve chosen.
Provider title
Homepage
Orange Wap
options and select Bookmarks.
Scroll to the Bookmark you would like
to go to and press Options.
1
2
Call 277 free.
Follow the voice prompts.
Preferred connect GSM
Go to URL is highlighted. Press Select.
GSM parameters
Mode
-
To bookmark a site:
To cancel an alert dial 277 and follow
the prompts.
Digital
set up text alerts for sports
results, horoscopes, news and
lottery numbers
1
Go to the page that you would like
to bookmark.
Login
Orange
Note: You can receive text alerts when
Password
IP Address
Port type
Multimedia
192.168.071.035
9201
2
3
Press Menu and select Bookmarks.
Scroll to an Empty Bookmark and
press Options.
roaming but you cannot set them up.
Need a giggle at a quirky news story?
Want to find out how your local football
team are doing? Set up Orange text alerts
to stay updated on the subjects that
interest you.
Note: You will be charged 12p for each
4
5
The current URL will display. Press Enter.
Enter a name for the bookmark and
press Enter.
text alert received.
Dial-up number
+447973100500
Note: Your username and password are
case sensitive.
To set up an Orange text alert simply call
277 free from your Orange phone:
58
59
Orange World and multimedia services
Orange World and multimedia services
■
voice services
access information direct from
How much does it cost?
All future
your phone’s Orange Plus menu
Text messages to request information are
free. Receipt of each Orange Information
text message costs 12p.
Requests that you are sent regular
updates on your chosen subject.
No more
if you prefer to listen to the news
rather than read it simply call 177
■
Your additional options can be found by
pressing the Menu button on your phone
and choosing Orange Plus.
Cancels the All future option.
When you call 177 you can listen to up-to-
date information on a variety of subjects
including lotto results, the weather in your
local area, your horoscope and a selection
of topical information from around the UK.
To access Orange Information:
5
You will then have two further choices:
■
You can:
1
2
3
Press Menu, scroll to Orange Plus and
press Select.
Get information
Requests information be sent to your
phone immediately
■
easily get in touch with Orange
Choose or enter the subject you are
interested in.
■
■
always be up to date with Orange
Add to menu
1
2
Call 177.
Information
You will be offered a further list of
options. Scroll to the one you want and
press Select.
Your SIM Card saves the information
you’ve entered so you don’t need to
re-enter it
Simply follow the voice prompts to
hear the information you want.
Orange Plus
4
Choose from the following three
options:
Note: You will be charged a set price of
Orange Plus Information is a way to
request text messages on:
Orange Plus Call Orange enables
you to…
■
40p per minute to call 177.
Latest
Sends you a single text message
with the latest information.
■
■
sports, news and results
speak to Customer Services
■
■
lottery, horoscopes, weather and jokes
listen to your Answer Phone messages
■
■
stocks, indices and foreign exchange
listen to traffic news using Text Alerts
■
call Orange Directory Enquiries
60
61
Orange World and multimedia services
Orange World and multimedia services
■
call Orange International Directory
Enquiries
4
Scroll to read the message from
Orange, then press OK.
How much does it cost?
4
5
Choose Voucher.
Balance and Top-up menu items are free,
although some restrictions may apply.
Enter your Orange Top-up Voucher
number and press OK.
■
request update of breaking news by
setting up Orange Text Alerts
Press Dial to call the number.
6
You will receive a message asking if
you want to proceed. Scroll to read
the full message and press OK.
Choose Yes to proceed.
Orange Plus Payasyougo enables
you to...
To check your balance:
To call Orange:
1
Press Menu and select
1
Press Menu, scroll to Orange Plus and
press Select.
only available to pay as you go customers
Orange Plus.
7
You will receive a text message.
Press the Cancel key until you return to
the main menu and choose Messages.
The message in your inbox will tell you
that your Voucher has been redeemed,
and gives you your new balance.
2
3
4
Choose Payasyougo.
■
2
3
Select Call Orange.
check your balance
Choose Balance.
■
Select one of the following:
top-up your talk time by Orange Top-
You will receive a text message. Press
the Cancel key until you return to the
main menu and choose Messages.
The message in your inbox will tell you
your balance.
■
Customer Services
up Voucher
■
■
Answer Phone
link your phone to an Orange Top-up
■
Voice Media
Swipe Card
■
Traffic News
To Top-up your talk time using your
■
Text Media
What can I do with Pay as you go?
Pay as you go gives you control of your
phone expenses, and provides flexible
options for topping up your balance.
credit or debit card:
■
Directory Enquiries
To top-up your talk time:
■
International Directory Enquiries
Use this to Top-up your talk time with a
nominated credit or debit card.
■
Breaking News
1
Press Menu and select
Orange Plus.
2
3
Choose Payasyougo.
Choose Top-up.
62
63
Orange World and multimedia services
Orange World and multimedia services
■
To use the Top-Up service you will first
need to nominate your card with Orange.
To register call 450 and choose option 1.
4
5
Scroll to Swipe Card and press OK.
Enter your Orange Top-up Swipe Card
number, which is the number following
894412, and press OK.
your account online
display your Personal Unlocking Key
(PUK) code – this will be required
Your Account is a great way to manage
your Orange account online. Simply go to
account’ on the left of the screen.
should your phone become blocked
due to entering the incorrect PIN code
three times in a row.
1
Press Menu and select
Orange Plus.
6
7
A message will appear confirming the
Orange Top-up Swipe Card number
(scroll to read the full message), and
asks if you want to proceed. Press OK
and choose Yes to proceed.
2
3
4
Choose Payasyougo.
Choose Top-up.
If you’re a pay as you go customer, there
is now an easier way to manage your pay
as you go phone. You now have the
If you’re a pay monthly customer,
Select credit or debit card as
appropriate
managing your Orange account has never
been more straightforward. Through our
easy to use website you can now:
You will receive a text message.
Press the Cancel key until you return to
the main menu and choose Messages.
The message in your inbox will tell you
that your Orange Top-up Swipe Card
has been linked to your Pay as you
go account.
freedom to do all your phone tasks online.
5
You will automatically be connected to
Customer Services to complete the
transaction.
■
top-up your credit using your credit or
■
view and change your account details
debit card, or an Orange voucher
■
online
view your remaining credit
■
■
To link an Orange Top-up Swipe Card to
view and change your talk plan
view, register and delete the details of
■
your account:
view your current bill and the two
your Orange Top-up swipe cards
■
previous
display your Personal Unlocking Key
■
1
Press Menu and select
Orange Plus.
An Orange Top-Up Swipe Card enables
you to Top-up your talk time at any
registered outlet. For more information
please see www.orange.co.uk
view your remaining inclusive minutes
(PUK) code – this will be required
should your phone become blocked
due to entering the incorrect PIN code
three times in a row.
■
pay your bill by setting up a direct
2
3
Choose Payasyougo.
Choose Top-up.
debit, or by using your credit or debit
card
64
65
Orange World and multimedia services
8
■
Orange Email and other services from
your PC
Manage your Orange phone account
online (not available to Pay As You Go
customers): check how many inclusive
minutes you have remaining, view your
latest bill, set up a direct debit or pay
by credit card securely, change your
Service Plan.
Register with Orange Services and you will
be able to:
■
Get your own Orange email address
which comes with free email alerts.
(When you're out and about, you can
receive a text message on your Orange
phone to alert you to emails you've
received.)
Registering with Orange Services
To register with Orange Services from your
■
Organise your personal diary which
comes with free text message
reminders for the important dates you
want to remember.
Read your email on Orange World
Select ‘Email’ under ‘Tools’ and you can
access email providers including Orange,
AOL, Yahoo! plus many more.
■
Send 30 free text messages when
online every month to phones on any
network.
personalise your phone
66
personalise your phone
personalise your phone
change your ringtone and alert tones
use shortcuts to quickly access
your favourite features
add a personal greeting message
change your display settings
1
2
Press Menu, scroll to Sound settings
and press Select.
When you switch your phone on, the
display will show Welcome to Orange. You
can however, change your greeting
message to something more personal.
1
Press Menu, scroll to Phone settings
and press Select.
The scroll keys provide shortcuts to
frequently used functions on your phone.
Scroll up to access your camera, left to
write a text message, down to open your
calendar and right to change your
incoming call alerts.
Choose from:
2
2
Select Display.
■
Incoming calls
Choose from:
■
■
Messages
Wallpaper
■
■
Power on/off
1
2
3
4
Press Menu, scroll to Phone settings
and press Select.
Front LCD
■
■
Connection tone
Skin
■
■
Key tone
Scroll to Greeting message and press
Select.
Backlight
■
■
Minute minder
set the phone language
LCD contrast
■
■
Quiet mode
Use the
key to delete the old
Service light
■
Alerts on call
You can change the text language and
input mode of your phone.
message.
Enter your new greeting and press OK.
1
Press Menu, scroll to Phone settings
and press Select.
2
3
Scroll to Language and press Select.
Select Text language or Input mode.
68
69
9
manage your time
70
manage your time
manage your time
set the time and date
view world times
4
Press Options and choose from:
To add an appointment:
■
Alarm day
■
To set your phone’s time:
1
Press Menu, scroll to Organiser and
press Select.
Alarm time
1
Press Menu, scroll to Organiser and
press Select.
■
Alarm tone
■
1
Press Menu, scroll to Organiser and
press Select.
2
3
Scroll to Clock and press Select.
Scroll to Set world time and press
Select.
Remove alarm
2
3
Scroll to Calendar and press Select.
Select a date on the calendar by using
the scroll keys. To skip to the previous
or next month, press and hold up or
down on your scroll keys. To skip to
the previous or next year press and
hold left or right on your scroll keys.
Press Options and select Add memo.
Enter your appointment details and
press OK.
2
3
4
Scroll to Clock and press Select.
Set time is highlighted. Press Select.
Enter the correct time and press OK.
Note: If your phone is set to silent, it will
vibrate not ring and if switched off, you
need to switch it to autopower for the
alarm to ring.
4
Scroll left and right to see what time it
is in different parts of the world.
To set the date:
To set your phone’s alarm clock:
use your phone’s organiser to remind
yourself of important events
4
5
1
Press Menu, scroll to Organiser and
press Select.
1
Press Menu, scroll to Organiser and
press Select.
2
3
4
Scroll to Clock and press Select.
Scroll to Set date and press Select.
Enter the correct day, month and year
and press OK.
2
3
Scroll to and select Alarm.
Select either Morning Call, Alarm1 or
Alarm2 depending on when you want
the alarm set for.
Your Samsung E330 has a built-in
calendar so you can keep track of
important meetings you need to attend.
You can save up to 25 appointments.
6
7
Choose to save the memo to
schedular, To do list, Call or
Anniversary.
Enter any further relevant details, for
example the time for a meeting and
press OK.
72
73
manage your time
manage your time
To check your calendar settings:
3
4
Enter a new memo or task and press
OK.
using the voice recorder
Press Options to choose from:
■
Send
1
Press Menu, scroll to Organiser and
press Select.
Enter your deadline and press OK.
You can use your Samsung E330 to
record, save and listen to voice memos.
You can record up to 5 voice messages
which can each be up 30 seconds long.
Send the voice recording as part of a
multi media message.
Rename
■
■
■
2
3
Scroll to Calendar and press Select.
Press Options and choose from:
To manage your To do list:
Rename the file.
■
Add memo
1
Press Menu, scroll to Organiser and
press Select.
Delete
■
Go to date
To record a voice memo:
Delete the voice recording.
Properties
■
View all
2
3
Scroll to To do list and press Select.
Scroll to one of the tasks listed and
press Select.
■
Delete day
1
2
Press Menu, scroll to Organiser and
press Select.
View the size and format information
of the recording.
■
Delete all
4
Press Options and choose from:
Scroll to Voice recorder and press
Select.
■
With your Samsung E330, keeping on top
of your list of things to do is easy. Simply
create a list of your tasks in the To do list,
so that you are able to keep track of
important deadlines.
Add
Note: Please obey all local laws. Do not
■
Mark
3
4
5
Record is highlighted. Press Select.
To start the recording, press Select.
Speak into the microphone on the
bottom right hand side of your phone.
The recording will automatically stop
after 30 seconds. If you want to end it
sooner, press Select.
use this feature illegally.
■
Edit
■
Move
■
Copy
■
Delete
6
■
1
2
Press Menu, scroll to Organiser and
press Select.
Delete all
Scroll to To do list and press Select.
74
75
manage your time
manage your time
keep track of your time and finances
To use the converter:
6
Select the new unit of measurement.
Press OK. The amount you entered
and its equivalent value will display.
Orange Answer Fax
not available to pay as you go customers
Your Samsung E330 has built-in calculator
and currency converter.
1
2
3
Press Menu, scroll to Organiser and
press Select.
If you spend a lot of time away from the office,
you can still keep on top of your faxes with
Orange Answer Fax. This service enables your
Orange phone to store faxes until it is
Scroll to a Conversion and press
Select.
To use the Timer:
To use the calculator:
Choose from:
1
Press Menu, scroll to Organiser and
press Select.
convenient for you to print them. Whenever a
colleague or friend sends you a fax on your
personal Answer Fax number, you will receive a
text message that tells you how many pages
there are and the number it was sent from. You
can then use your Orange phone to retrieve
and print your faxes using any fax machine that
is convenient to you. Simply call your Answer
Phone by pressing and holding the 1 key, and
follow the simple prompts to retrieve your faxes.
■
1
Press Menu, scroll to Organiser and
press Select.
Currency
■
Length
2
3
Scroll to Timer and press Select.
Press Set and then enter the time you
want to count down and press OK.
Press Start. Even if you exit the timer it
will still count down.
■
2
3
Scroll to Calculator and press Select.
Enter numbers using the keypad. Press
Weight
■
Volume
■
to enter a decimal point. Press # to
Area
4
5
*
■
add, subtract, multiply or divide. To
Temperature
delete a character, press
.
To stop the timer melody when it
sounds open and close the phone or
press any key.
4
To perform a sum, press Equal.
4
5
Enter the value to be converted and
scroll down. To enter a decimal point,
press the # key.
To connect to Orange Answer Fax, call 150
from your Orange phone.
6
To stop the timer before the timer
finishes press Stop on the timer
screen.
Scroll right to choose the original unit
of measurement, then scroll down.
Note: The availability of Orange Answer Fax
when you are abroad is dependent upon the
network you are using. You are charged a
standard data call charge.
77
76
manage your time
10
To use the Stopwatch:
1
Press Menu, scroll to Organiser and
press Select.
2
3
4
Scroll to Stopwatch and press Select.
To start the stopwatch, press OK.
To check an interval time press OK, the
stopwatch will continue to run.
Pressing Reset clears the stopwatch or
5
press
to exit.
have fun on your phone
78
have fun on your phone
have fun on your phone
when you have time to spare, why
not test your gaming skills against
your phone
4
Scroll to the game you want to play
and press Launch. The following
options are available:
wap games
download games and applications
You can access a great selection of
Your phone is preconfigured with Java™
technology. This allows you to download
Java™ games and applications to your
phone via Orange world, which you can
then use and update wherever you are.
■
START GAME
games on your phone using your wap
connection. These games are different to
the downloadable games, as they require
you to be connected while you are playing.
With the full colour screen and excellent
sound quality, gaming on your Samsung
E330 is more fun than ever. You can also
download new games to play from Orange
using wap when you’ve completed the
games we’ve already put on your phone.
Start a new game.
■
CONTINUE
Continue the last game you were
playing.
■
HIGH SCORE
To play games using your wap
To download a Java™ application:
Displays the high score table.
Note: This option may not be
available for some games.
connection:
1
2
3
Open the wap site with the application
you want to download.
To play a game:
1
2
Open the Orange World homepage by
pressing . Scroll to More fun and
■
HOW TO PLAY
Follow the on-screen prompts for
downloading.
1
Press Menu, scroll to Fun box and
press Select.
Instructions on how to play the
game.
press Options, then OK.
Open the Games option and you will
see a list of games that you can play.
Once you have chosen which game to
play you can open the instructions
option to learn about the game.
All downloading games will be stored
in your Fun box menu.
■
2
3
Scroll to JAVA world and press Select.
Select Downloads and choose from:
OPTION
Switch the game sound on or off.
■
SnowBall Fight
■
BubbleSmile
Note: You will be charged the standard
Orange World access charge while you
are connected and playing games.
80
81
11
International services
82
International services
International services
Orange International services for
pay monthly customers
Note: The availability of this service will be
dependent on the partner network
supporting Text Messaging and MultiMedia
Messaging.
What are the international dialling
codes I need to add to numbers
when I am calling to or from the
UK?
pay monthly check list before
you travel
Whether it’s two weeks in the sun or a
quick business trip, take Orange with you
when you go abroad and have the
reassurance that it’s the affordable way to
keep talking.
1
Call customer services on 150 from
your Orange phone or 07973 100 159
from any other phone to activate your
phone so you can make and receive
calls abroad. Roaming needs to be
activated at least 24 hours before
travelling abroad and it only has to be
activated once.
country
code
+43
When travelling abroad, always try to keep
safety at the front of your mind.
Austria
Belgium
+32
Cyprus
+357
+45
1
For safety and security, always pack
your Orange phone in your hand
luggage and switch it off before
boarding a plane.
Denmark
France
You can call or send text messages or
photo messages from abroad by simply
adding the international dial code before
the number you call or text.
+33
Germany
Greece
+49
+30
2
If you want to use Answer Fax abroad
you must have it activated on your
account at least 24 hours before you
leave the UK. Call 150 from your
Orange phone or 07973 100 150 from
any other phone for details. The
availability of this service is dependent
upon the partner network which you
are logged into.
2
Let others know you are abroad so
they can expect a different ring tone
when they call you or they might hear a
recorded message in a foreign
language if you are out of coverage.
Italy
+39
Luxembourg
Netherlands
Northern Cyprus
Portugal
+352
+31
If you call or send a text or photo
message abroad from the UK it makes
sense to use your Orange phone.
Orange’s low fixed price rates make it
simple to work out exactly what you will
be charged, so now you can stay in touch
around the world.
+905
+351
+353
+34
Rep. of Ireland
Spain and islands*
Sweden
+46
UK
+44
*includes the Canary and Balaeric islands.
84
85
International services
International services
3
If you have Line 2 we recommend that
you divert all Line 2 calls to your
Orange Answer Phone before you
leave as this service is not available
while you are abroad.
7
Make sure that the frequently used
numbers in your phonebook are saved
with the International dialling codes you
need, ie, +44 minus the leading zero
from the area code for calls back to
the UK.
You can call or send text messages or
photo messages from abroad by simply
adding the international dial code before
the number you call or text.
How do I know which countries
I can call from and to using my
Orange phone?
Call the Information line on 450 from
your Orange phone or 07973 100 450
from any other phone. You can also
up-to-date list of roaming destinations.
4
5
Remove any temporary bars on
international calls using the menu
options on your phone.
If you call or send a text or photo
message abroad from the UK it makes
sense to use your Orange phone.
Note: The availability of Orange products
and services when roaming is dependent
upon the partner network.
Set up any diverts on your Orange
phone before you leave the UK as you
will not be able to do it when you are
abroad. Refer to chapter 4 for more
information on call diverts.
When travelling abroad, always
try to keep safety at the front of
your mind
Orange International services for
pay as you go customers
pay as you go check list before
you travel
6
Make sure you pack your charger and
a three-pin adaptor so you can charge
your phone while abroad.
1
For safety and security, always pack
your Orange phone in your hand
luggage and switch it off before
boarding a plane.
Whether it’s two weeks in the sun or a
quick business trip, take Orange with you
when you go abroad and have the
reassurance that it’s the affordable way to
keep talking.
1
Remove any temporary bars on
international calls using the menu
options on your phone.
2
Let others know you are abroad so
they can expect a different ring tone
when they call you or they might hear a
recorded message in a foreign
language if you are out of coverage.
2
Top up your Talk Time by:
■
Credit or debit card
Register your card 72 hours before
you go and you can then call 450
from your Orange phone to top up
your talk time.
86
87
international services
international services
■
Orange Top-up Swipe Card
Note: The availability of Orange products
and services when roaming is dependent
upon the partner network.
For more information call Orange customer
services on 150 or, if you are a pay as you
go customer, on 450 from your Orange
phone.
using GPRS abroad
Before you go, use your Orange
Top-up Swipe Card to top up; in the
UK they’re available in any Orange
shop and wherever you see the
Top-up symbol.
If you use GPRS abroad you may need to
manually select the network you use to
ensure that you are roaming on a network
that supports GPRS Roaming.
when you go abroad, you need to
select the partner network to use
using your Answer Phone abroad
■
Orange vouchers
Buy £20 and £50 vouchers from any
Orange shop or high street stockist.
Note: Orange Top-up vouchers are
not currently available abroad. Only
UK vouchers will be redeemed.
Orange has partnerships with a range of
networks in a variety of countries.
When you go abroad, you need to tell your
phone to select a network.
While abroad, you can use your Answer
Phone as easily as you do when in the UK.
Call customer services on 150 from your
Orange phone, or 07973 100 150 from
any other phone, to get an up-to-date list
of foreign operators that support GPRS
Roaming and the tariffs applicable to the
service plan.
1
2
Simply press and hold the 1 key.
You will be connected to your Answer
Phone. Now just press:
1
2
3
Press Menu, scroll to Network and
press Select.
3
4
Make sure you pack your charger and
a three-pin adaptor so you can charge
your phone while abroad.
Scroll to Network selection and press
Select.
1
2
3
7
8
9
#
to listen to your message again
to save your message
You can connect to GPRS services as if
you are in the UK when you use it
abroad.Orange Care
Make sure that the frequently used
numbers in your phonebook are saved
with the international dialling codes you
need, ie, +44 minus the leading zero
from the area code for calls back to
the UK.
Choose from:
to delete your message
to rewind 10 seconds
■
Automatic
You are connected to the first
available network.
to skip to the next message
to fast forward 10 seconds
to return the call
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
■
Manual
Choose from a list of available
networks
88
89
12
ensure your phone
is secure
90
ensure your phone is secure
ensure your phone is secure
■
Orange Care
To get Orange Care call customer services
on 150 if you are a pay monthly customer
or 450 if you are a pay as you go
customer.
If this can’t be avoided, please make
sure it’s locked in the boot or locked in
the glove compartment.
information that Orange reasonably
requests in connection with the
replacement of your phone.
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
■
■
Never loan your phone to someone else.
Remember, if your phone is stolen or
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
Note: Orange Care includes insurance and
warranty which is subject to terms and
conditions and exclusions as stated in the
reference section. You should read these
carefully.
How to claim:
With Orange Care you get:
■
■
■
Worldwide cover for 12 months against
Report the loss, theft or damage to
Once your claim is agreed, and the
loss, theft, accidental or malicious
damage and handset breakdown.
Orange as soon as possible.
administration fee of £15 is paid,
Orange will despatch your replacement
phone. Please see the Orange Care
terms and conditions in the reference
section for more information.
■
Loss, theft or malicious damage claims
■
A replacement phone of the same
must be reported to the police
■
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
Protecting your phone
immediately (or as soon as possible
within 24 hours of discovery).
■
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help
protect your phone:
To make a claim or to have your phone
■
The same number and the same service
barred to prevent unauthorised use
simply call Orange customer services.
Small Business customers opening an
Orange account receive Orange Care free
of charge for the first 12 months. Small
Business customers will receive a free
replacement for their lost, stolen and
damaged phones which will be sent out
within 24 hours of our acceptance of your
claim.
on your replacement Orange phone that
you enjoyed on your old one, so you’re
never out of touch for long.
■
To speed up your claim make a note of
the key facts before calling, eg, time of
theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
■
■
Great value cover for £5 per month.
Don’t leave your phone unattended in
a public place.
■
Don’t leave your phone in a vehicle.
92
93
ensure your phone is secure
ensure your phone is secure
manufacturer’s warranty
What if I enter the wrong PIN?
To activate your SIM Card PIN:
To change your SIM Card PIN:
If you enter an incorrect SIM Card PIN or
PIN2 three times in a row, your SIM Card
will block. You will need a PUK (personal
unblocking key) to unblock your SIM
Card.
If you do not have Orange Care you still
receive a 12-month manufacturer’s warranty
which covers you against phone faults.
Please call 0208 391 0168 for more details.
1
Press Menu, scroll to Phone settings
and press Select.
1
Press Menu, scroll to Phone settings
and press Select.
2
3
4
5
Scroll to Security and press Select.
PIN check is highlighted. Press Select.
Enable is highlighted. Press Select.
Enter your four-digit PIN code and
press OK.
2
3
4
Scroll to Security and press Select.
Scroll to Change PIN and press Select.
Enter your current PIN number and
press OK.
Call customer services on 07973 100
150 if you are a pay monthly customer
or 07973 100 450 if you are a pay as
you go customer for details on how to
unblock your phone.
ensure that only authorised people
can use your phone
5
6
Enter your new PIN number and
press OK.
If your phone’s SIM Card PIN is activated a
four-digit PIN (Personal Identification
Number) will be requested each time you
switch your phone on. This PIN is preset
to 1111. To increase your phone’s security
you can change the PIN to a number only
you know.
To turn your phone on once SIM Card
Enter your new PIN number again to
confirm.
PIN is activated:
Do not attempt to guess the PUK code.
If you enter your PUK code incorrectly
10 times in a row, you will permanently
block your SIM Card and you may have
to return your phone to Orange.
1
2
When you switch your phone on, Enter
PIN will show in your display.
Enter your PIN code and press OK.
94
95
ensure your phone is secure
13
security code protects your phone
against unauthorised use
What are the security codes for?
Your Orange phone comes with a
number of preset security codes.
Each code controls one of your phone’s
features. Use the table below to identify
which code you need to activate
each feature.
The security code can be set to activate
when a different SIM Card is used in your
phone, to prevent unauthorised use. The
security code is preset to 0000.
1
Press Menu, scroll to Phone settings
and press Select.
security feature preset code
2
3
4
5
Scroll to Security and press Select.
Scroll to SIM lock and press Select.
Enable is highlighted. Press Select.
Enter your four-digit security code and
press OK.
SIM Card PIN (PIN1)
Fixed dialling (PIN2)
Call barring
1111
1111
1111
12345
6
Re-enter the code and press OK.
Lock code
reference
96
reference
safety
reference
■
operate at a higher power level than is
needed. As with any other radio
If you don’t have a personal handsfree
kit or personal handsfree car kit, stop
and park your vehicle safely with the
engine off before using your phone,
although never on a motorway slip road
or hard shoulder even if it is urgent.
Do not store or carry inflammable
liquids, gases or explosive materials in
the same compartment as your phone,
its parts or accessories and always
store your phone safely and securely.
You should always use a phone holder
in your car to secure your phone safely.
Never place the phone on the
Accessories Hotline on 0500 178 178 or by
visiting your local stockist.
1
network services
transmitting equipment, you are advised
that for the satisfactory operation of your
phone and for your own safety, you should
use your phone only in the normal
operating position.
The mobile phone described in this guide is
approved for use on the Orange network. A
number of features included in this guide
are called Network Services. These are
special services that you can arrange
through Orange. Before you can take
advantage of the Network Services, you
must subscribe to them through Orange.
Instructions for these services are included
in this guide.
4
car kit installation
■
Only qualified personnel should install or
service the personal handsfree car kit or
the phone in a vehicle. Faulty installation
or service may be dangerous and may
invalidate any warranty which may apply
to the unit.
■
3
using your Orange phone in a
vehicle
■
Safety comes first, and is the ultimate
responsibility of the driver. Therefore:
For vehicles equipped with an air bag,
remember that an air bag inflates with
great force. Do not place objects,
including both installed or portable
wireless equipment, in the area over the
air bag or in the air bag deployment
area. If a personal handsfree car kit is
improperly installed and the air bag
inflates, serious injury could result.
Check regularly that all mobile phone
equipment in your vehicle is mounted
and operating properly.
■
■
Orange recommend that you do not use
your phone when driving, unless you are
using a wired personal handsfree kit or
personal handsfree car kit.
2
everyday use of your phone
passenger seat or where it can break
loose in a collision or sudden stop.
Hold your phone as you would any other
telephone, with the antenna pointing up
and over your shoulder. If your phone has
an extendible antenna, extend it fully. Do
not touch the antenna unnecessarily when
the phone is switched on, as this will affect
call quality and may cause the phone to
■
If you need to make or receive a call
and you have a personal handsfree kit
or personal handsfree car kit, make sure
it is done sensibly using speed dialling
or voice activation where possible, and
keeping calls brief and to a minimum.
Remember: Always give your full attention
to driving. There is a personal handsfree kit
and personal handsfree car kit available for
most Orange phones which you can
■
purchase separately by calling the Orange
98
99
reference
reference
Your mobile phone is a low power radio
transmitter and receiver. When it is
switched on, it receives and sends out
radio frequency (RF) signals. Most
modern electronic equipment is shielded
from RF signals. However, RF signals may
affect improperly installed or inadequately
shielded electronic systems in motor
vehicles (eg electronic fuel injection,
electronic anti-lock braking, electronic
speed control or air bag systems, etc).
Check with the manufacturer or its
representative regarding your vehicle. You
should also consult the manufacturer of
any equipment that has been added to
your vehicle.
6
emergency calls
When making an emergency call,
999, 112 or other official emergency
If your phone offers the features listed
below, and if you have restricted or barred
outgoing calls from your phone, calls to
emergency numbers (999 or 112 in the UK)
may still be possible. The features are:
remember to give all the necessary
number) may vary by location. However,
only one official emergency number is
programmed into your phone, which may
be incorrect if you are using your phone
overseas. Please check with our Partner
Network abroad for the emergency number
that is used in that location. Your Orange
phone, like any mobile phone, operates
using radio signals, mobile and fixed line
networks which cannot always guarantee
connection in all conditions. Therefore
never rely solely upon your mobile phone
for essential communication such as
medical emergencies. Do not hang up
during an emergency call until you are told
to do so by the operator.
information as accurately as possible.
Remember that your phone may be the
only means of communication at the scene
of an accident - do not cut off the call until
given permission to do so by the operator.
■
Restricted dialling lists
■
Call barring
■
Fixed dialling lists
7
one touch emergency dialling
■
Calls to closed user groups
If your phone supports preprogrammed
one touch emergency dialling, using the 9
key to call the emergency number may not
be possible when you have restricted or
barred outgoing calls from your phone. This
depends on the type of restriction you have
chosen, and the type of barring option you
have selected.
■
Keypad locking
Ensure the phone is switched on and in
service. Give your location to the operator.
To make an emergency call:
1
If the phone is not on, switch it on.
Check for adequate signal strength.
From the main display key in the
emergency number for your location (eg
999, 112 or other official emergency
number).
5
fuse replacement
One touch emergency dialling does not
operate when certain other features are in
use (such as keypad locking and others).
■
Always replace a blown fuse with a fuse
of the same type and size. Never use a
fuse of a higher rating.
2
Note: When using voice dialling you must
say the name exactly as you said it when
you recorded it, which may be difficult in,
for example, a noisy environment or during
Note: Official emergency numbers (e.g
100
101
reference
reference
an emergency. Do not rely solely upon
voice dialling in all circumstances.
9
pacemakers
10 hearing aids
mobile telephone network, and is illegal.
■
Pacemaker manufacturers recommend
that a minimum separation of 16 cm (6
inches) be maintained between a
handheld phone and a pacemaker to
avoid potential interference with the
pacemaker. These recommendations
are consistent with the independent
research of and recommendations of
Wireless Technology Research. Users
with pacemakers should therefore:
Certain hearing aids can be interfered with
by your mobile phone. If this occurs, please
consult the hearing aid manufacturer.
Note: Failure to observe this instruction
may lead to suspension or denial of Orange
phone services to the offender, or legal
action or both.
Note: A valid SIM Card must be inserted
in your phone in order to make
emergency calls. Pay as you go
11 other medical equipment
customers do not need to have talk time
available, but need to have used the
phone in the previous six months.
Operation of any radio transmitting
equipment, including mobile phones, may
interfere with the working of other
13 explosive materials
■
You are advised to switch off your
inadequately protected medical devices.
Consult a physician or the manufacturer of
the medical device if you have any
phone when at a petrol station or other
refuelling point. You must observe
restrictions on the use of radio
equipment in fuel depots (fuel storage
and distribution areas); chemical plants
or where blasting operations are in
progress.
8
operating environment
■
Remember to follow any special regulations
in force in any area, and always turn off
your phone wherever it is forbidden to use
it, or when it may cause interference or
danger. When connecting the phone or any
accessory to another device, read its user
guide for detailed safety instructions.
Always keep your phone at least 20
cm (8 inches) away from your
pacemaker when the phone is
switched on.
questions. Always switch off your phone in
health care facilities when any regulations
posted in these areas instruct you to do so.
■
Never carry your phone in your
■
breast pocket.
12 aircraft safety
Areas with a potentially explosive
■
Use the ear opposite to the
Using your phone while in the air is
prohibited. Switch off your phone before
boarding any aircraft. The use of mobile
telephones in an aircraft may be dangerous
to the operation of the aircraft, disrupt the
atmosphere are often but not always
clearly marked. They include: below
deck on boats; chemical transfer or
storage facilities; vehicles using liquefied
petroleum gas (such as propane or
Do not connect incompatible products.
pacemaker to minimise the potential
for interference.
■
Switch off your phone immediately if
you suspect that interference is
being caused.
102
103
reference
reference
■
butane); areas where the air contains
chemicals or particles, such as grain,
dust or metal powders; and any other
area where you would normally be
advised to turn off your vehicle engine.
Your phone must be switched on to
access games, ring tone composer,
calendar, calculator, wap, infrared, timer
and other similar features. Do not
switch your phone on when mobile
phone use is prohibited or when it may
cause interference or danger.
information stored on them may be
erased.
areas. Its moving parts can be damaged.
Your phone is powered by a
■
■
Always switch your phone off in any
facility where posted notices so require.
rechargeable battery. Note that a new
battery’s full performance may only be
achieved after two or three complete
charge and discharge cycles.
15 phone and battery care
■
Note: The functioning of your phone can
be affected by localised conditions, and we
cannot guarantee coverage inside
buildings. If you have difficulty in making or
receiving calls, you should contact Orange
customer services.
Warning: Use only batteries, charger and
accessories approved for use with this
particular phone model. The use of any
other types may invalidate any approval or
warranty applying to the phone, and may
be dangerous.
The battery can be charged and
discharged hundreds of times but it will
eventually wear out. When the operating
time (talk time and standby time) is
noticeably shorter than normal, it is time
to buy a new battery.
■
The information or services you have
accessed using wap are stored in the
cache of your phone, which is a
memory used to store data temporarily.
You should empty the cache of your
phone after each use to ensure that any
confidential information cannot be
accessed by anyone using your phone.
Parts of the phone are magnetic.
■
■
Do not charge the battery when either
Temperature extremes may affect the
ability of your battery to charge: allow it
to cool down or warm up first.
14 general safety information
of your phone’s covers are removed.
■
■
When changing your phone’s cover,
Keep the phone and all its parts and
■
■
■
always switch off the power and
disconnect the phone from the charger
or any other device. Always store the
phone with the covers attached. Never
use a phone without a cover.
accessories out of children’s reach.
Never use any charger or battery which
is damaged or worn out.
■
Metallic materials may be attracted to
the phone. Always secure the phone in
its holder because metallic materials
may be attracted by the earpiece. Do
not place credit cards or other magnetic
storage media near the phone, because
Your phone is not water resistant. Keep
it dry. Precipitation, humidity and all
types of liquids or moisture can contain
minerals that will corrode electronic
circuits.
Always unplug the charger when not in
use. Do not leave the batteries connected
to the charger for longer than a week,
since overcharging may shorten its
lifetime. If left unused, a fully charged
■
Remember to always make backup
■
copies of all important data.
Do not use your phone in dusty, dirty
104
105
reference
reference
■
battery will discharge itself over time.
the + and - terminals of the battery).
Therefore, always take adequate
precautions when carrying a spare
battery in a purse or pocket.
Do not use harsh chemicals, cleaning
solvents, or strong detergents to clean
your phone. Wipe it with a soft cloth
slightly dampened in a mild soap and
water solution.
radio waves and
your phone
■
Do not paint your phone as this can
clog its moving parts and prevent
operation.
Specific absorption rate, or SAR, is an
internationally accepted way of measuring
how much radio frequency (RF) energy is
absorbed by the body when a mobile
phone is used.
■
■
Only use the antenna supplied or an
Batteries must be recycled or disposed
of properly and according to your local
regulations, and must never be
disposed of in household waste. Never
dispose of batteries in a fire.
■
approved replacement antenna.
Unauthorised antennae, modifications
or attachments could damage the
phone and may violate regulations
governing use of mobile phones.
Do not store it in hot areas. High
temperatures can shorten the life of
electronic devices, damage batteries
and warp or melt certain plastics.
Do not store your phone in cold areas.
When it warms up (to its normal
temperature) moisture can form inside
the phone which may damage
electronic circuit boards.
■
■
When you disconnect the power cord of
any accessory, including the charger,
grasp and pull the plug, not the cord.
For good operation times, discharge
an NiMH battery from time to time by
leaving your phone switched on until it
turns itself off.
All phones on the Orange network are
designed by the phone manufacturers to
comply with the relevant recommendations
and standards. Orange believes that new
and existing customers should be fully
informed about SAR.
■
Keep all SIM Cards out of children’s
reach.
■
■
Use your phone battery only for its
intended purpose, and never use any
charger or battery which is damaged or
worn out.
All of the above suggestions apply equally
to your phone, battery, charger or any
accessory. If any of them is not working
properly, contact Orange customer services
on 07973 100 150 or, if you are a pay as
you go customer, on 07973 100 450, from
any other phone for assistance.
The SAR value for your Samsung E330 is
0.903w/kg.
■
■
Never allow the battery terminals to
Do not attempt to open the casing on
your phone or its battery. Non-expert
handling may damage it.
short circuit, as this can cause damage
to the battery or to the connecting
object (a short circuit can occur if a
metallic object such as a coin, clip or
pen causes direct connection between
Note: The SAR value for your phone has
been provided to Orange by the
■
Do not drop, knock or shake the phone.
Rough handling can break the internal
circuit boards.
manufacturer. By acting as facilitator for
conveying this information to our
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reference
customers, Orange is fulfiling its duty as a
responsible retailer.
data protection
direct debit
you can choose to allow information only
access and access which will allow
changes to be made. Please call customer
services who will send you a form.
We will use the personal information you
supply us to help manage your Orange
account efficiently, for example, to assist in
handling queries, sending bills (excluding
pay as you go) or to send you information
on products and services which may be of
particular interest to you. From time to time,
we may pass information about you to third
parties or government agencies. Full details
are given in the terms and conditions
booklet.
Paying by Direct Debit is a convenient way
to pay. If you're a pay monthly customer
you will still be sent a detailed monthly
statement but won't have to remember to
send a cheque each month. To set up a
Direct Debit payment call 150 from your
Orange phone.
paperwork
14-day phone return
Orange useful booklets
The 14-day phone return only applies to
new phones and excludes upgrades and
reconditioned phones. If you are unsatisfied
with our service in any way, you can return
your phone within 14 days of purchase,
and we will reimburse you the cost of
purchase and your connection charge. All
we request is that you pay for the calls
you’ve already made and a percentage of
the monthly subscription. Simply fill in the
form supplied with your phone and take it
along with your phone to your stockist. You
should retain the form for your records.
If you would like to receive a free booklet
containing useful information on an Orange
product or service call Orange Customer
services on 07973 973 150 or, if you are a
pay as you go customer, 450 from your
Orange phone.
If you're a pay as you go customer you can
combine control with peace of mind,
topping up from as little as £10 a month to
£100. You can change or cancel your
Direct Debit anytime, just give 14 days
notice. To set up a Direct Debit payment
call 450 from your Orange phone .
Please call Orange customer services on
07973 100 150 or, if you are a pay as you
go customer, on 07973 100 450 if you do
not wish to receive any marketing materials
related to Orange and its services, or if you
do not wish us to pass on your details to
any other reputable organisations for sales
and marketing purposes.
allowing access to your Orange account
It can sometimes be useful for someone
else to have access to your account, for
example if you have more than one Orange
phone in your name. As an account holder
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reference
Orange Care terms and
conditions
your Orange pay monthly phone or
07973 100 150 from any other phone.
Small Business customers should call
345 from their Orange phone or
07973 100 345 from any other phone
and Business Solutions customers
should call 158 from their Orange
phone or 07973 100 158 from any
other phone. Pay as you go
claims, to arrange repairs and issue
replacement phones on behalf of the
insurer. For the purposes of this
Insurance “phone" means handset,
standard battery, SIM card and
Brokers Limited. Requests should be
made in writing, stating your Orange
phone number.
1
interpretation
1.1 In these terms and conditions
Insurance refers to the provisions of
clause 3 and Warranty to the
3
cover for lost stolen and damaged
phones
charger, originally supplied as part of
the standard package.
Your phone which must be in your
provisions of clause 7, together
Insurance and Warranty are referred to
as Orange Care.
2.3 The Insurance is arranged with an
authorised insurer whose details are
available upon request to HSBC
Insurance Brokers Limited, Quay
West, Trafford Wharf Road,
possession or in the possession of an
authorised user is insured worldwide
subject to the terms and conditions of the
Insurance policy (see clause 6.14 in respect
of conditions outside the United Kingdom).
If your phone (or parts there of) is lost,
stolen or damaged you will be entitled to a
replacement or repair “free of charge”
subject to payment of the administration
fee as detailed in clause 9.6, subject to
compliance with all the following terms and
conditions of the policy. For your
customers can purchase Orange Care
by calling 450 from their Orange
phone or 07973 100 450 from any
other phone.
1.2 Orange Care is subject at all times to
the provisions of these terms and
conditions and does not apply and
cannot be purchased in relation to any
second line activated on your Orange
phone. (Orange Care only applies to
approved and Orange branded
phones).
Manchester, M17 1PL.
2.4 The following paragraphs describe the
conditions and cover provided under
the terms of this Insurance which
forms part of a master policy arranged
by HSBC Insurance Brokers Limited
on behalf of Orange. This Insurance is
subject to the terms and conditions of
the master policy, a copy of which can
be obtained from HSBC Insurance
2
insurance terms
2.1 Orange Personal Communications
Services Limited (Orange) is monitored
by HSBC Insurance Brokers Limited
which is a member of the General
Insurance Standards Council.
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
optional extra please call 150 from
information an authorised user is the
Orange registered customer, other users
officially notified to Orange by the customer
2.2 Orange is authorised by the insurer to
collect premiums, to accept or decline
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reference
reference
and authorised by Orange, the registered
customer’s spouse/partner, members of
his/her immediate family, all of whom would
normally reside at the registered customer’s
address and employees of the registered
customer who use the phone with
you must provide the following:
3.2.1 the crime reference number in
respect of theft or malicious
4
exclusions
not impair the normal functions
of the phone;
4.1 A replacement or repair will not be
provided under the terms of the
Insurance where the loss or damage
is caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation,
rusting or oxidisation,
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an
unattended vehicle unless the
item was in a locked boot or
locked glove compartment and
the vehicle itself was securely
locked;
damage claims or the lost
property reference number if
the phone has been lost;
permission of the customer.
3.2.2 full details of how the loss, theft
or damage occurred; and
3.1 Loss, theft or malicious damage
claims must be reported to the Police
immediately but in any event within 24
hours of discovery of the occurrence.
In respect of claims arising outside the
United Kingdom please refer to
3.2.3 any other information and
evidence as may reasonably be
requested by Orange regarding
the cause of loss or damage.
atmospheric or climatic
conditions or other gradually
operating cause;
4.1.10 any wilful act, neglect or failure
to take reasonable care by you
or any authorised user or any
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or
modification;
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
Clause 6.14.
4.1.4 defective materials or
workmanship covered by the
manufacturer’s warranty;
3.2 Your claim must be reported to
Orange as soon as possible but in any
event not more than 24 hours after
you discover the loss, theft or
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
all reasonable precautions to safeguard
it against loss, theft or damage.
4.1.5 breakdown of or interruption to
the network service;
damage. In respect of claims arising
outside the United Kingdom please
refer to Clause 6.14. To make a claim
4.1.6 loss of use or consequential
loss of any kind;
4.1.7 cosmetic damage which does
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reference
reference
4.1.13 war and hostilities;
network in your name;
4.2.4 at the time of loss, theft or
damage the phone was not
being used or in the possession
of you or an authorised user.
6.2 Replacement phones may be supplied
from refurbished stock that have been
tested and are fully functional.
deliver the replacement.
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
6.6 When a replacement phone has been
supplied due to accidental or
6.3 In the event of a claim you are only
entitled to repair or replacement (at
the option of Orange) of your phone.
There is no entitlement to any
malicious damage the original phone
must be returned to Orange.
6.7 When a replacement phone has been
supplied because of loss or theft, if
the original phone is subsequently
recovered it must be returned to
Orange as it is the property of the
insurer.
5
premium payment
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
Insurance cover will cease if any premium is
not paid on the due date unless such delay
is due to a processing error by any clearing
bank or similar. Your phone will not be
replaced or repaired if any sum is due by
you to Orange.
monetary settlement under the terms
of the Orange Care Insurance policy.
6.4 The Insurance period will be
unaffected by the replacement of your
phone and will continue to apply from
the date the Insurance first came into
force.
6.8 If there is reason to believe that you
have not taken reasonable care of
your phone any claim may be referred
to Chartered Loss Adjusters in order
to carry out a special investigation into
the circumstances of the claim. No
free replacement or repair will be
provided unless and until the adjusters
confirm your claim is acceptable
under the terms of the policy
4.2.1 Orange has reason to believe
you have made a fraudulent
claim;
6
general
6.5 Should you find a phone that you
have reported lost or stolen before
you have received a replacement, you
must report this to Orange
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
Wherever possible, reasonable efforts
will be made to ensure that the
replacement phone is of the same or
similar specification.
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
immediately so that the delivery of the
replacement can be cancelled. If you
fail to do so we reserve the right to
impose a charge for any attempt to
4.2.3 the phone is not registered and
connected to the Orange
6.9 If Orange believes that you have
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reference
persistently failed to take reasonable
to Orange as soon as possible but in
any event as soon as reasonably
practicable after you discover loss
theft or malicious damage. A
these terms and conditions then
Orange may entirely at its discretion
agree to sell you a replacement phone
at prevailing replacement phone
prices. The charge for any
6.20 Any replacement phone received
care of your phone your cover will be
cancelled.
under either clause 3 or clause 7 will
not attract a further period of
6.10 Orange may at its option require you
to return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
Insurance or warranty. For the
avoidance of doubt (subject to the
provisions of clause 6) the periods
stated in clauses 8.1, 9.1 and 10.2 as
appropriate will continue to apply from
the date such cover originally came
into effect.
replacement phone will not be sent to
you until you return to the United
Kingdom.
replacement phone so supplied will be
applied to your Orange account.
6.18 Orange will use its reasonable
endeavours to dispatch any
6.15 Where a replacement phone is issued
under the warranty the original phone
must be returned to Orange.
replacement phone to you within 24
hours of agreeing to issue such
replacement, however, for reasons
beyond our control this may not
always be possible.
6.16 You may be charged the
6.21 Any claim accepted under Orange
Care purchased as an optional extra
with your Pay Monthly service plan will
be subject to an administration fee.
See clauses 9.6, 9.6.1, and 9.6.2. for
details
reasonably requests in connection
with the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
recommended retail price of any
battery charger or antenna returned to
Orange which is shown not to be that
originally supplied with the phone or of
any phone returned to Orange which
is shown to have been deliberately
damaged.
6.19 Orange will arrange with you a place
and time period for any replacement
phone to be delivered, on payment of
the administration fee detailed in
clause 9.6. We reserve the right to
impose a delivery charge if you are
unavailable for the delivery as agreed.
replacement if you have not complied
with the terms of the Insurance policy
and of Orange Care.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or
theft to the relevant local authority and
6.17 If your phone is lost or stolen, or
maliciously or accidentally damaged
so that it is no longer operable and
such lost theft or damage falls outside
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reference
7
warranty - defective materials or
workmanship
7.3 Batteries only have a 12-month
warranty.
9
term & payments – pay monthly
Service Plan with optional Orange
Care
and will be effective 90 days after you
have been notified in writing or other
durable form, unless the premium is
varied at the annual renewal date of
the policy. If your premium is
7.1 If your phone (or parts thereof)
becomes defective due to faulty
materials or workmanship Orange will
(at its option) repair or replace it at no
charge (on payment of the
8
term & payments - Service Plan
inclusive of Orange Care
9.1 Where you are connected to a service
plan which requires Orange Care to
be purchased as an optional extra the
Insurance and Warranty will come into
force 24 hours after you call to
8.1 Where you are connected to a service
plan which includes Orange Care the
Insurance and Warranty will come into
force when you register the phone on
the Orange network. The Insurance
and Warranty will remain in effect for a
period of 12 months, unless you
switch to a different service plan as
indicated in clauses 11.2 and 11.6.
8.2 Orange Care cover may be purchased
separately once the initial period of 12
months has expired.
increased you may terminate this
policy on not less than 10 days notice
(before your bill date). If you do not
give notice within one month of
administration fee, if applicable, as
detailed in clause 9.6) provided that:
7.1.1 it has been used in accordance
with the operating instructions;
7.1.2 any repairs which may have
been, or are to be undertaken
request cover or 24 hours after we
receive your written request for cover
and will each have a minimum term of
12 months. Your confirmation of
notification of any increase you will be
taken to have accepted the increase.
9.4 In the event that any tax payable on
premiums should be increased or any
new tax imposed then such increase
or new tax may be passed onto you.
9.5 Where phones share an Orange
Group service plan then Orange Care
must be purchased separately for
each phone.
Insurance cover will be sent to you
within 30 working days after the end
of the month in which cover becomes
effective.
have been arranged by Orange;
7.1.3 you have complied with the
foregoing terms and conditions;
7.1.4 the Orange phone is registered
and connected to the Orange
9.2 Premiums will be invoiced monthly by
Orange on behalf of the Insurer on
your Orange account and must be
paid along with your Orange charges.
9.3 Premiums may be varied at any time
8.3 Where phones share an Orange
Group service plan then each phone
will be covered separately.
network in your name;
7.2 This Warranty is an extra benefit and
is additional to your legal rights;
9.6 Any claim accepted under Orange
Care will be subject to an
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reference
administration fee charged to your
to Orange’s attention within 6
months of the date of purchase
of the phone.
you 90 days notice of any such
card or debit card the policy will come
into force 24 hours after your call to
request cover. If you pay by cheque
then the policy will come into force
within 24 hours of clearance of your
cheque. The Insurance and warranty
within the policy will each have a term
of 12 months. Your confirmation of
Insurance cover will be sent to you
within 30 working days after the end
of the month in which cover becomes
effective.
account in advance of any repair or
replacement being undertaken.
Details of the current administration
fee are available on request from
Orange and are published in our
periodically updated price guide. The
administration fee is subject to change
and is payable in respect of all
accepted claims made under Orange
Care with the exception of those set
out in clause 9.6.1.
changes. If your rights under the
policy are restricted or removed you
may terminate Orange Care on giving
not less than 10 days notice ending
on an invoice date. If you do not give
notice within one month of notification
of any changes you will be taken to
have accepted the changes.
9.6.2 For the avoidance of doubt the
administration fee is not
refundable.
9.7 You may terminate Orange Care on or
after the minimum term by giving not
less than 10 days notice before a bill
date. As a concession, if you are also
terminating your Orange account then
you may terminate Orange Care within
the minimum term and it will not be
necessary for the notice to expire on
your bill date but in such event you
will not be entitled to a refund of any
premiums paid.
10 term and payments – pay as you go
Service Plan
9.6.1 The administration fee will not
be payable in respect of a claim
for defective material or
10.1 When you are connected to a pay as
you go service plan which requires
Orange Care to be purchased as an
optional extra the premium must be
paid in advance.
10.3 You may request that the policy is
terminated at any time during the 12
month period in which event Orange
will refund to you a pro rata proportion
of the premium for the balance of
each complete month remaining of
that period unless you have already
made a claim on the policy in which
event no refund will be due.
workmanship of a new phone
(including standard battery and
charging unit but excluding
9.8 Orange will negotiate renewals of the
Insurance policy on your behalf and
may change Insurer. The Insurer and
Orange may vary the terms of the
policy from time to time but will give
10.2 The policy only applies to approved
and branded Orange pay as you go
phones and may be purchased for
any phone within the current pay as
you go range. If you pay by credit
reconditioned and/or second
hand phones) where the
defective material or
workmanship has been brought
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11 switching between Service Plans
11.1 In the event that you wish to switch
from one pay monthly service plan to
another both of which include Orange
Care, or, from one pay monthly
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
service plan which includes Orange
Care then from the date such
12 claims
12.1 To make a claim under this Insurance
you should call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone if you are a pay
monthly customer. Pay as you go
customers should call 450 from their
Orange phone or 07973 100 450 from
any other phone. Small Business
customers should call 345 from their
Orange phone or 07973 100 345 from
any other phone and Business
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay
monthly service plan inclusive of
Orange Care to a pay as you go
service plan Orange Care will
service plan to another both of which
require Orange Care to be purchased
as an optional extra then Orange Care
will continue unaffected.
11.2 In the event that you wish to switch
from a pay monthly service plan which
includes Orange Care to a pay
purchased to a pay monthly service
plan which requires Orange Care to
be purchased as an optional extra
Orange Care will automatically cease.
Orange will refund to you a pro rata
proportion of the premium for the
balance of each complete month
remaining of that period unless you
have already made a claim on the
policy in which event no refund will be
due.
monthly service plan which requires
Orange Care to be purchased as an
optional extra the inclusive Orange
Care will automatically cease.
automatically cease.
Solutions customers should call 158
from their Orange phone or
11.7 In the event that you wish to switch
from a pay monthly service plan for
which Orange Care has been
07973 100 158 from any other phone.
Your claim will be handled fairly and
promptly.
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such
purchased as an optional extra Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
12.2 In certain circumstances, particularly
where there is a dispute over your
claim Orange may refer the matter to
independent Chartered Loss Adjusters
for investigation and review.
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
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13 complaints
13.3 If you are not satisfied with the way a
complaint has been dealt with you
should write to HSBC Insurance
Brokers Limited, Quay West, Trafford
Wharf Road, Manchester, M17 1PL.
13.4 If you remain dissatisfied, HSBC
Insurance Brokers as a member of the
General Insurance Standards Council
is also a member of a registered
independent dispute resolution
pay monthly terms and
conditions
to emergency services). It may include us
restricting the Service whereby you will
automatically be re-directed into Orange
when you attempt to make an outgoing call
from your Device
13.1 If you have any queries or complaints
regarding this Insurance you should in
the first instance address this to
Orange. Call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone. Pay as you go
customers should call 450 from their
Orange phone or 07973 100 450 from
any other phone. Small Business
customers should call 345 from their
Orange Phone or 07973 100 345
from any other phone and Business
Solutions customers should call 158
from their Orange phone or
1
definitions
The following words and expressions shall
have the following meanings:
Accessories
Billing Date
the day on which your billing statement will
be issued after you have been connected.
Charges
Products approved by Orange which you
use in conjunction with your Device. They
include (without limitation) batteries,
chargers, car kits, headsets and carry
cases.
all charges for Services, as published in our
periodically updated Price Guide. These
include any reasonable administration
charges.
scheme. They will advise you how you
can contact this scheme.
13.5 Insofar as general Insurance products
are concerned Orange is monitored
by HSBC Insurance Brokers Limited
who are members of the General
Insurance Standards Council.
Account
our records of your payments and
outstanding Charges, plus your personal
details.
Connection
the process of giving you access to a
Service. "Disconnection" and "Re-
connection" have corresponding meanings.
Content
07973 100 158 from any other phone.
13.2 If your queries or complaints regarding
this Insurance are not satisfied, you can
in the second instance write to Product
Insurance, Orange PCS, Senhouse
Road, Darlington, DL1 4YG.
Age Restricted Services
any Services which are specified for use
only by customers over a specific age.
Bar
information, communications, images and
sounds, software or any other material
contained on or available through the
Services.
a block placed by us on some or all of the
Services you normally use (except for calls
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reference
Contract
Line One and Line Two
are supplied in conjunction with Service
Plans or outside Service Plans.
Orange
Services
these terms and conditions which are
binding on both you and Orange for each
Device you connect to the Orange
Network.
Line One is the primary means by which
you have access to the Services. Line Two
is a second line on the same Device with its
own phone number.
Network and other Services, including
Orange Additional Services, provided or
procured by us for you to use.
Service Plan
Orange Personal Communications Services
Limited, or any organisation that may
succeed it as the assignee of this Contract.
Referred to in this Contract from time to
time as “we” “us” or “our”.
Customer Communication
Minimum Term
a number of products which shall include
but not be limited to bundles of airtime,
text, and/or Orange Additional Services
and/or additional discounts offered by
Orange for an agreed monthly or other
periodic payment.
information made available to you by
Orange which provides information on
Orange Services. It may be made available
on your Device or provided electronically or
distributed with new Devices or in mailings
to some or all Orange Customers.
Deposit
the minimum period for the supply of
Services as specified in your Service Plan
commencing on the date of Registration;
where no period is specified in the Service
Plan a minimum period of 12 months from
the date of Registration will apply.
Network
Price Guide
a list of our current Charges which is
updated from time to time and is available
from us upon request.
SIM
Registration
a card or other device which shall for the
avoidance of doubt include a USIM which
contains your personal telephone number
and which is programmed to allow you to
access the Network.
refundable amount that Orange may ask
you to pay before we Connect or Re-
connect you to the Network or before
providing any Service.
the electronic communications system by
which Orange makes Services available in
the United Kingdom.
our acceptance of your application for
Services and our record of your data and
any User data prior to Connection.
"Register" has a corresponding meaning.
Roaming
Orange Additional Services
Device
optional Services (including but not limited
to Roaming, International Calling, Premium
Rate Services and Content provided by
Orange) which may cost extra whether they
Suspension
a mobile telephone, device or data card
(excluding Accessories) which is approved
by Orange for connection to its Network.
An optional Service that allows you to use
your Device on other operators' networks,
usually in foreign countries.
the temporary disconnection of Services.
“Suspend" has a corresponding meaning.
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reference
User
as normal until your Contract is
terminated in any of the ways
described in Section 4.
number of people trying to use
the network at the same time,
and faults in other
Services may sometimes be
you, or another person named by you, who
is authorised to incur Charges to your
Account.
affected by maintenance and
upgrading
telecommunication networks to
which the Network is
3.4 The Network and the Services may
from time to time require upgrading,
modification, maintenance or other
works. These may result in some or all
of the Services becoming temporarily
unavailable. In such cases, we'll do
everything we can to keep the period
of non-availability to a minimum.
However, some interruption may be
inevitable.
3
provision of Services
2
your Contract and the Minimum
Term
connected
what we aim to provide in the UK
3.1.2 the quality of our Services may
not be at its best inside
3.1 We will take all reasonable steps to
make the Services available to you at
all times. The Services are only
available within the range of the base
stations that make up our Network.
We cannot guarantee a continuous
fault-free service. Please note that:
3.1.1 the quality and availability of
Services may sometimes be
your Contract runs for at least the
Minimum Term
buildings or below ground.
3.2 When you move outside the Orange
enhanced service area this may result
in:
2.1 For each Device you own, your
Contract starts on the date of
Registration and will continue for the
Minimum Term and thereafter you
have limited rights to terminate your
Contract during the Minimum Term as
described in Section 4.
3.2.1 the call being terminated if you
are on a video call
3.2.2 the speeds at which data is
downloaded being affected.
3.3 Any coverage maps are our best
estimate but not a guarantee of
service coverage, which may vary
from place to place.
suspension of Services
3.5 We may suspend some or all of the
Services you use, without giving you
notice, if:
affected by factors outside our
control, such as local physical
obstructions, atmospheric
what happens when the minimum
term ends
3.5.1 we have good reason to believe
that you haven't complied with
one or more of the terms of
your Contract
conditions, other causes of
2.2 After the Minimum Term ends, we will
continue to supply you with Services
radio interference, features or
functionality of your Device, the
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3.5.2 you don't pay your bill within
is being used for fraudulent or
improper purposes
suspension of Orange Additional
Services
roaming Services outside the UK
3.9 Roaming relies on the
the time stipulated in Condition
6.2; we reserve the right to
3.5.5 we suspect on reasonable
grounds that information has
been supplied to us without the
knowledge of the person
3.7 We reserve the right to change,
suspend or withdraw part or all of any
Orange Additional Service on giving
reasonable notice.
telecommunications systems of
foreign networks, over which we have
no control. We cannot therefore offer
any guarantees about Roaming
services.
place a Bar on some or all of
the Services from your Device
(with the exception of calls to
the emergency services). This
Bar will remain in force until
you've paid everything you owe
us. At our discretion, we may
charge you for Reconnection
and removal of the Bar
named or that an application is
unauthorised or contains false
particulars
monitoring the Services you use
3.8 For the purposes of good
3.10 If you use Services from a country
outside the UK your use of the
Services may be subject to different
laws and regulations that apply in that
other country. Orange is not liable for
your failure to comply with those laws
or regulations.
3.5.6 you notify us that your Device
has been lost or stolen
management and security and to
make sure we follow your instructions
correctly and to improve our service to
you through training of our staff, or to
monitor instances of unsolicited
messages we may monitor or record
communications. Where we have
good reason to believe such
3.5.7 we are required by the
emergency services or other
government authorities to
3.5.3 a complaint has been made
against you. The complaint will
be thoroughly investigated, and
Services will remain suspended
until we know the results of that
investigation. Any complaint
you make will similarly be
suspend your Services.
3.6 You will remain liable for all monthly or
other periodic Charges during any
period of Suspension.
Storage and transmission of
information on our Network
communication is unsolicited you
agree we may but are not obliged to
block such communication.
3.11 We may establish limits concerning
the use of the Services, for example
the maximum size of an email
thoroughly investigated
3.5.4 we have good reason to believe
that your mobile phone number
message that may be sent or receive
and the maximum capacity allocated
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to you for storage of Content on the
Content or the provision of Content.
Orange agrees to rectify any such
problems in the Content which are
notified to Orange as soon as Orange
reasonably can. If you do notice a
fault or error in the Content, please
notify the fault to Orange.
access to the third party services
and the Internet
material or viruses that may be
Network which you access via the
Services.
downloaded to your Device without
your knowledge which may give
unauthorised access to, or damage,
your Device and the information
stored on it. Orange is not liable or
responsible in any way for such
unauthorised access, damage to or
loss of information on your Device.
3.16 We have no control over the value or
quality of goods, services or Content
offered by third parties on or through
the Services. As a result we cannot be
responsible or liable in any way for,
and do not endorse, any of these
goods, services or Content.
3.12 You agree that Orange has no
responsibility for the deletion,
corruption or failure to store any
Content maintained or transmitted by
the Network.
3.15 Orange accepts no liability for the
loss, late receipt or non-readability of
any download, transmission or other
communications. The Content, which
is obtained from a large range of
sources, is supplied to you on an “as
is” basis and Orange does not warrant
that the Content is of satisfactory
quality, fit for a particular purpose,
suitable, reliable, accurate, complete,
secure or is free from error.
3.13 While Orange has no responsibility to
monitor the use of the Services if you
exceed the use limits we reserve the
right to refuse to store or send
Content on your behalf.
3.17 The Services may be used by you to
access websites and networks
worldwide. Orange accepts no
responsibility for the Content or
services in respect of these and you
agree to conform with the instructions
issued by those websites and
Age Restricted Services
3.19 You are not permitted to access our
Age Restricted Services (if any) if you
are below the age specified to access
the Services. If you are allowed to
access the Age Restricted Services by
virtue of the fact that you are the
specified age or older you must not
show or send Content from the Age
Restricted Services to anyone below
the specified age. If you let anyone
under the specified age use your
access to the Services and Content
3.14 Under no circumstances will Orange,
or any of the other parties involved in
the provision of Orange Content, be
liable for any losses, damages, costs
or expenses arising from or in any way
connected with any errors, defects,
interruptions, malfunctions or delays in
networks relating to your use of those
services.
3.18 Accessing the Internet, which is not a
secure environment, or using third
party services may leave you
vulnerable to unwanted programs or
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Device, you must ensure you
4.2.2 a lump sum equivalent to the
total of all the monthly or other
periodic Charges still remaining
on your initial Minimum Term
agreement (except in the
your Billing Date (and within one
month of us telling you about the
changes). However this option does
not apply if:
accordance with Condition 15.1.
deactivate access to the Age
Restricted Services.
terminating your contract because
Orange is no longer able to provide
access to the Network
4
your rights to terminate this
Contract
4.3.1 we have increased the Charges
by an amount equal to or less
than the percentage increase in
the All Items Index of Retail
Prices published by the Central
Statistical Office in the Monthly
Digest of Statistics in any 12-
month period; or
circumstances set out in
4.4 If, for reasons beyond our control, we
are no longer able to provide Network
Services, we will at our discretion
either:
Conditions 4.3 and 15.1). You'll
be entitled to a rebate of 5% of
that total if you terminate your
Contract up to and including
the first day of the last month of
the Minimum Term.
terminating your Contract after the
Minimum Term
4.1 You may terminate your Contract to
expire at anytime after the Minimum
Term by giving us at least one
4.4.1 make arrangements for you to
be supplied with equivalent
Services by another network at
no extra cost to you, or
month's notice. You are free to restore
your Contract throughout this notice
period, should you change your mind.
4.3.2 the variations we have made
have been imposed on us as a
direct result of new legislation,
statutory instrument,
terminating your Contract because
Orange has changed its terms
4.4.2 accept written notice from you
that you wish to terminate your
Contract. In such cases we will
refund any pre-paid Charges
that have not been used up.
4.3 You may also terminate your Contract
if we vary its terms, resulting in an
excessive increase in the Charges or
changes that alter your rights under
this Contract to your detriment. In
terminating your Contract during
the Minimum Term
government regulation or
licence; or
4.2 You may terminate your Contract
before the Minimum Term has expired
if you pay us:
4.3.4 the variation relates solely to an
Orange Additional Service, in
which case you may cancel that
Orange Additional Service in
such cases you would need to give us
at least 14 days’ written notice prior to
4.2.1 all Charges that are due, plus
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termination of your Contract by
go into liquidation or become
subject to an administration
order or a receiver is appointed
over any of your assets or if we
have good reason for believing
that you are unable to pay the
Charges
breached Conditions 6.4.2,
6.4.3, 6.4.4, or 6.4.5, 6.4.8,
6.4.9, 6.4.10, or 6.4.11 or
what to do after Termination of your
Contract
Orange
4.5 We may terminate your Contract
immediately at any time in respect of
any or all the Devices owned by you,
in whole or in part, by giving you
written notice if:
5.2 Termination of your Contract is subject
to you paying us any money you owe
us and us paying you any money we
owe you. After termination, it is your
responsibility to cancel any direct
debits, standing orders, credit card
mandates or other authorisations you
may have given for periodic payments
to be made to us by third parties.
4.6.2 you haven't complied with one
or more of the terms of your
Contract and do not correct the
breach within 7 days of being
asked by us in writing to do so.
4.5.1 you fail to pass any credit
assessments which we may
reasonably consider to be
necessary from time to time
4.5.2 you fail to pay any of your bills
from Orange on time
4.5.5 in addition, we may terminate
your Contract at any time after
the Minimum Term has expired
by giving you at least one
termination and Line Two
4.7 Termination of your Contract for any
reason connected with Line One will
result in automatic termination of Line
Two.
month's written notice.
6
your responsibilities
4.5.3 we have good reason for
believing that any information
you have given us is false or
misleading
termination of your contract by
Orange without written notice
4.6 We reserve the right to terminate your
contract immediately at any time in
respect of any or all of the Devices
owned by you, in whole or in part
without notice to you if
when your payments are due
5
effect of Termination of the
Agreement
6.1 Ordinarily we will invoice you monthly
in advance for monthly charges which
are non-refundable and monthly in
arrears for call and message charges,
but we reserve the right to amend the
invoicing period and submit interim
invoices to you. The Connection
4.5.4 you become insolvent within
the meaning of Section 123 of
the Insolvency Act 1986, or
bankrupt, or make any
5.1 When this Agreement is terminated,
your Device will be Disconnected and
you will no longer be able to use the
Services.
4.6.1 we have good reason for
believing that you have
arrangement with creditors or
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charge will be included on your first
6.1.2 You must make your payment
when you receive your invoice
and by one of the payment
methods stated on your invoice
subject to clause 6.3. However
we may also submit an interim
bill or require an immediate
payment if we think you have
exceeded a reasonable limit on
your Account.
cheque, direct debit and electronic
transfer, but we reserve the right to
refuse any payment method if we
have reasonable cause to believe
such payment will be dishonoured.
6.3.1 We reserve the right to charge
an administration fee each
things that you agree to do
invoice. Charges in respect of
Services not supplied directly by us,
eg Roaming, may be invoiced several
months in arrears. VAT will be added
to all invoices at the relevant rate
where applicable. Payment is due
when you receive your invoice.
6.1.1 You will be responsible for
paying all Charges on your
6.4 Recognising that good management
and security of the Services is
important to all Orange customers,
you agree that you will:
6.4.1 provide whatever proofs of your
identity and address we
month for payments not made
by direct debit.
consider reasonably necessary
from time to time. While
6.3.2 We may arrange for invoices to
be issued by a third party on
our behalf. Invoices issued by
such third party shall be binding
on you and payment of such
invoices in full to the third party
will be a valid discharge of your
liability to pay such invoices
photocopy or fax copies are
usually acceptable we do
Account, whether or not they
have been accrued by you
penalties for overdue payments
6.2 If payment is not made within 14 days
of its due date, we may charge
interest on all sums outstanding at the
rate of 2% above the base rate of
National Westminster Bank. This
interest will be charged on a per
annum basis calculated daily.
reserve the right to request the
original document
personally. You will also be
responsible for any
6.4.2 keep confidential, and not
disclose to any third party, your
Account password or any
extraordinary costs incurred in
administering your Account,
including collecting any
personal identification code,
number or name issued by us
permitting access to the
payments. If your Service has
been Disconnected, either at
your request or ours, you will
remain responsible for paying
any outstanding Charges.
under this Agreement.
payment methods
Services
6.3 Ordinarily we will accept payment of
Charges by credit card, debit card,
6.4.3 not use the Services for any
improper, immoral, fraudulent or
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unlawful purposes or for the
with the Network, and comply
with all relevant legislation or
regulation relating to their use
6.4.7 comply with any reasonable
instructions issued by us which
concern your use of the
distribute it commercially
6.4.11not to re-sell, re-supply or
otherwise distribute the Services
or Devices without the prior
written agreement of Orange
6.4.12 not to circumvent the Age
Restricted Service mechanisms.
multiple users
8
Line Two - limitations on usage
sending of any communication
or storing any data which is of
an offensive, abusive, indecent,
obscene or menacing nature
6.4.4 not cause, nor knowingly allow
others to cause, any nuisance,
annoyance or inconvenience,
whether to us or to any of our
customers, by any means
including the use of the
Suspension of Services
8.1 If we Suspend Services on Line One,
Services on Line Two will automatically
be Suspended also.
Services, and co-operate with us
in our reasonable security and
other checks (which may include
us making phone calls to you)
6.4.8 not send or upload anything that
is copyright protected (unless
you have permission) or which in
any way breaches the intellectual
property rights of any third party
6.4.9 not copy, modify, store, forward,
publish or distribute the Services
or their Content without our
7
electronic messages
8.2 It is not possible to send electronic
messages on Line Two. This shall
include but not be limited to, text,
video and multi media messages.
7.1 Where there are one or more Users
other than you under your Contract,
you remain responsible :
Network for persistently
sending unsolicited
7.1.1 for ensuring the Services are
used in accordance with this
Contract; and
communications without
Service Plan
reasonable cause
8.3 You may not have a higher Service
Plan on Line Two than you have on
Line One.
6.4.5 not act in a way, whether
knowingly or otherwise, which
will impair the operation of the
Network or any part of it, or put
it in jeopardy
7.1.2 for all Charges incurred to your
Account by those Users.
express permission
6.4.10only use Content for your own
personal use and not for any
commercial purposes or
6.4.6 use only Devices and
Accessories approved for use
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9
information supplied by you
what happens if we suspect the
details you give us aren't correct
9.2 If we suspect, on reasonable grounds,
that information has been supplied to
us without the knowledge of the person
named, or that an application is
10 credit assessments
may ask you to lodge a Deposit with
us before we Connect you. If you
believe our assessment of you is
incorrect, we will review your eligibility.
However, we cannot accept
the details you give us must be
correct
your application is subject to
credit status
9.1 By applying for Registration or for
Orange Additional Services, you
undertake to provide your correct
name, address and other factual
information. You also confirm that:
9.1.1 the person stated to be
authorised to sign for a
10.1 All applications for Registration and
Orange Additional Services are
responsibility for the accuracy of
information provided from the
databases of credit reference
agencies. Nor can we accept any
liability for the consequences of our
declining to Connect you.
unauthorised or contains false
subject to credit assessment before
we can connect you to the Network.
In considering your application we will
search your record at the licensed
credit reference agencies. They will
add to your record details of our
search and your application. We will
use credit scoring or other automated
decision making systems when
assessing your application. If our
assessment of you does not meet our
normal requirements we reserve the
right to decline to Connect you or to
supply Orange Additional Services or
to decide an appropriate credit limit
on your Account. Alternatively, we
particulars, we may delay Connection
or Suspend Services to your Device
while we investigate further. Following
our investigation, we will Connect or
reinstate the Services unless we have
grounds to terminate. You acknowledge
that you will have no claim against us in
respect of any delay or Disconnection
caused as a result of the operation of
this Condition.
company or firm is duly
10.2 We will also check your details with a
fraud prevention agency who will
record details of any false or
authorised
9.1.2 any individual applying as a
member of a company is of full
contractual capacity and is able
both to pay for the Services he
or she has requested and to
meet his or her other
inaccurate information provided by
you where we suspect fraud. We or
other organisations may use and
search these records to:
10.2.1 help make decisions about
credit and credit related
obligations under your Contract
9.1.3 You will also tell us if your
details change.
services, for you and members
of your household
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10.2.2 help make decisions on motor,
make further searches. Although
these searches will be added to your
record they will not be shared by
others.
consider to be necessary from time
to time
be defective through faulty design or
workmanship. In any other
household, credit, life and other
insurance claims, for you and
members of your household
11.2 Deposits will be held for 12 months
from the date of receipt and then
refunded upon request. We do not
pay interest on Deposits. If you owe
us money, we may set off Deposits
against the amount due to us. If there
is a balance left over in such cases,
we will remit this to you or credit your
Account.
circumstances, however, we may
charge for replacing it. We reserve the
right to recall any SIM Card from you
at any time to enhance or maintain the
quality of the Services.
10.2.3 trace debtors, recover debt,
prevent fraud, and to manage
your Accounts or insurance
10.4 Please contact us if you would like
details of these credit reference and
fraud prevention agencies from whom
we obtain and to whom we pass
information about you. You have a
legal right to this information.
policies
10.2.4 check your identity to prevent
money laundering, unless you
furnish us with other
what to do if your SIM Card is lost,
stolen or damaged
12.2 You must inform us immediately if the
SIM Card supplied to you is lost,
stolen or damaged. You will remain
liable for all Charges incurred until you
do so. We will send you a
satisfactory proof of identity.
11 deposits
10.3 We may also disclose details of how
you conduct your Account to such
agencies. The information will be used
by other credit grantors for making
credit decisions about you and the
other members of your household, for
fraud prevention, debt recovery,
money laundering prevention, tracing
debtors and Account management.
For these purposes we or they may
12 SIM Card
deposits are held for 12 months
11.1 We may request a Deposit from you:
a) before Connection
it's your responsibility to keep your
SIM Card safe
replacement SIM Card as soon as
reasonably practicable, but we reserve
the right to charge you for doing so.
b) before making Orange Additional
Services available to you, or
12.1 Any SIM Card we supply to you
remains our property, but it is your
responsibility to keep it safe. SIM
Cards are easily damaged and should
be handled with care. We will replace
free of charge any SIM Card found to
c) before reinstating the Services after
Suspension, or.
your SIM Card and other networks
12.3 The SIM Card supplied with your
Device enables the Device to work on
d) if you fail to pass any credit
assessments which we reasonably
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our Network only with the exception
of your Orange number on receiving
Devices. If you prefer not to allow
either of these options, please let us
know in writing. Your mobile phone
number and the approximate location
of your Device will always be sent if
calling the emergency services.
which Orange Additional Services you
require. You may switch to a higher
Service Plan at any time. You may
switch to a lower Service Plan as
often as you like after 6 months
following your Connection to the
Network. In the event you do switch
Service Plan and add to or cancel
Orange Additional Services you must
give us not less than 10 days’ notice
before your Billing Date (subject to the
terms of any promotional offers you
have accepted). We do, however,
reserve the right to vary the terms of
this Contract from time to time and to
make changes to your Service Plan.
We acknowledge that if we do
terminate your Contract in accordance
with Condition 4.3. If you do not give
notice within one month of our
notifying you of any change(s), you will
be taken to have accepted the
change(s).
of Devices which can access
Roaming Services. However, after the
Minimum Term we will lift this
restriction at your request, provided all
your payments of Charges are up to
date and you pay the current
15.2 In exceptional circumstances a
government authority may require the
reallocation or change of phone
numbers in which case we may have
to change your mobile phone number
for the Services
administration charge. The software
in the SIM Card and the Device is
either owned by or licensed to Orange
which grants you a non-exclusive
licence to use it for accessing the
Services for the duration of your
Contract and not otherwise.
14 Devices
your Device is not a part of your
Contract
14.1 Your Device and Accessories are
acquired by you outside the terms of
your Contract.
new services
15.3 We are continuously enhancing our
existing Services as well as adding
new services, particularly Orange
Additional Services. Charges for, and
any special terms and conditions
attached to, Orange Additional
Services will be notified in Customer
Communication. The terms of your
13 directory and Caller id
15 changes to your Contract
what to do if you want your number
to remain private
increase the Charges, withdraw
Orange Additional Services or
we reserve the right to make
changes to your Contract
13.1 We will enter your Orange number in
Orange and third party directories,
and our Network will allow the display
introduce new mandatory Charges -
or if your contractual rights are
15.1 When you Register you are asked to
choose a Service Plan and to indicate
affected to your detriment - you may
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Contract, including Charges current
a)
b)
included in a mailing addressed
to you
who has Connected the Device to
our Network.
loss or corruption of data whether
caused to the other party through
any breach of your Contract or any
matters arising under it. Neither
party excludes liability for negligent
acts or omissions causing death or
personal injury to any person.
on the date when you take up the
offer of any Orange Additional Service,
will apply to it, subject to any special
promotional offer made by us and
accepted by you.
by voicemail, email text or other
form of electronic message
sent by us to your Device
communicated directly by any
means.
17.2 We may assign our rights to your
Contract only if such assignment is on
terms which are at least as
c)
advantageous to you as those set out
in your Contract.
16 Customer Communication
17 assignment of Contract and change
of ownership of Device
18 liability
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our
legal liability up to a maximum of three
thousand pounds per claim or a series
of related claims for any loss or
damage which is:
please read all the information we
send you
circumstances in which neither of
us accepts liability
16.1 We update our Customer
Communication from time to time.
Information on various topics is mailed
to Customers with their monthly billing
statements and is available on request
from us. You are asked to read your
Customer Communications and to
keep those which are mailed to you
until they are superseded. We regard
you as having been given any
information if it is:
your Contract is personal to you
17.1 Your Contract is personal to you and
you may not assign it. However, we
may at our discretion (not to be
18.1 Except as provided in this Condition
18, neither party shall be liable to the
other, whether in contract or tort nor
otherwise, for any loss or damage
which is:
a) direct financial loss
unreasonably withheld) allow you to:
a) nominate a User other than yourself
while you remain primarily liable to
us under your Contract
b) direct physical damage to or loss of
property resulting from our breach
of contract or negligence while
providing Services.
a) not the fault of the other party
b) indirect and/or not reasonably
foreseeable
b) terminate your Contract on short
notice if you have transferred title to
your Device to a new customer
c) loss of business, profits, savings,
revenue, use or goodwill, or for any
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factors beyond our control
19 general
how you have performed in meeting
your obligations under your
Contract
reasonable period after your contract
with us has finished in case you decide
to use our Services again and we may
contact you about our Services during
this time.
18.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
of any factor outside our control,
including but not limited to Acts of
God, industrial action, default or failure
of a third party, war, terrorist act,
governmental action, or by any act or
decision made by a court of
changes to your Contract
19.1 Subject to Condition 15, your
Contract may be varied or amended
only by the express mutual agreement
of both parties. A party seeking to rely
on such variation or amendment must
produce evidence of the other party's
agreement to it.
b) any disclosure as may be within our
Data Protection Act registration
c) any disclosure required as a result
of an order of any court of
competent jurisdiction or by
statutory authority.
19.4 You consent to us sharing your
information with other companies in
the Orange Group and companies
outside the Orange Group who are
our business partners. They or we
may contact you by mail, telephone,
electronic messaging services, fax or
email to let you know about any
goods, services or promotions which
may be of interest to you. Please call
customer services if you do not wish
to receive such information from us, or
if you do not wish to receive
competent jurisdiction.
Your information
your maximum liability
disclosure of information to third
parties
19.3 Orange or its Group companies will use
your information which you provide to
us together with other information for
administration, marketing, credit
18.4 Subject to Condition 18.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
19.2 You agree to the disclosure to any
telecommunications company, debt
collection agency, credit reference
agency, credit or fraud monitoring
scheme, security agency or credit
provider of:
scoring, customer services, tracking
your Device and web use preferences,
and profiling your purchasing
preferences. We will disclose your
information to our service providers and
agents to help us with these purposes.
We will keep your information for a
information from our business
a) any information relating to your
Contract, including your personal
financial information and details of
partners, but remember that this will
preclude you from receiving any of our
special offers or promotions or those
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of our business partners.
protection notices.
disputes between you and us
19.10You may request that disputes
between you and us are referred to
arbitration under our Code of Practice
for Consumer Affairs. We will supply a
copy of our Code of Practice for
Orange company details
19.5 By registering your Device on the
Network you consent to our
19.8 For details of the Orange Group of
Companies please visit our website.
19.13 Our Company Registration Number is
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
transferring your information to
countries which do not provide the
same level of data protection as the
UK if necessary for providing you
services you require. If we do make
such a transfer, we will put a contract
in place to ensure your information is
protected.
delivering communications to you
19.9 All notices to be served in
accordance with your Contract must
be served by post or facsimile. We
can in addition serve notice to you
by voicemail, email text or other form
of electronic message. They will be
deemed served 48 hours after they
are sent, or on earlier proof of
Consumer Affairs to you on request.
governing law
miscellaneous
19.14 Your Contract is to be interpreted in
accordance with the Laws of
England and Wales.
19.11 If either party delays or does not take
action to enforce their rights under
the contract this does not prevent
either party from taking action later.
19.12 If any of the terms in this contract are
not valid or legally enforceable the
other terms will not be affected. We
may replace any term that is not
legally effective with a similar term
that is.
19.6 You have a right to ask for a copy of
your information (for which we charge
a small fee) and to correct any
inaccuracies.
delivery. All invoices and notices
served by post will be sent to the
address given by you on Registration
unless you notify us of a change to
this address. Any waiver, concession
or extra time we may allow you is
limited to the specific circumstances
in which it is given and does not
affect our rights in any other way.
19.7 When you give us information about
another person you confirm that they
have appointed you to act for them,
to consent to the processing of their
personal data, and to the transfer of
their information abroad and to
receive on their behalf any data
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reference
pay as you go terms and
conditions
distributed with new Phones or in mailings
to Customers, whether or not supplied
automatically to all Customers.
pay as you go Voucher
Price Guide
as authorised to use your Phone.
publication listing our current Charges,
updated from time to time.
Registration
2
provision of services
The following words and expressions shall
have the following meanings:
Accessories
a voucher representing the cash value of
airtime allowing access to the Services
which must be paid for in advance which
expression includes airtime purchased
direct from Orange by credit or debit card.
Network
our acceptance of your application to
register individual pay as you go Voucher,
Register has a corresponding meaning.
Roaming
2.1 We will use reasonable efforts to make
the Services available to you at all
times. The Services are available only
within the range of base stations
goods designed for use with but not part of
Phones and approved by Orange, including
(without limitation) batteries, chargers, car
kits, headsets and carry cases.
Charges
a service which allows you to use your
Phone on other operator’s networks,
usually in foreign countries.
Services
which form the Network. Quality and
availability of the Services may be
affected by factors outside our control
such as local physical obstructions,
atmospheric conditions and other
causes of radio interference or faults
in other telecommunication networks
to which the Network is connected.
2.2 The Network and the Services may
from time to time require upgrading,
modification, maintenance and other
works (including but not limited to
works required for security reasons),
or may be affected by unforeseen
the public telecommunications system by
which Orange makes Services available in
the United Kingdom.
the charges for pay as you go as published
in our periodically updated list of charges
(defined herein as ‘Price Guide’)
Connection
Network and other services, provided by us
and made available for your use.
SIM
Orange
Orange Personal Communications Services
Limited, and any successor in business or
assignee.
the process we carry out to enable your
phone to access the Services.
'Disconnection' and ‘Re-connection' have a
corresponding meaning.
card or other device, bearing a unique
telephone number programmed to allow a
Phone to access Network Services.
Suspension
Phone
mobile telephone (excluding Accessories
but including charging unit and SIM which
remains the property of Orange) approved
by Orange for connection to its Network.
Literature
the temporary discontinuance of Services.
User
printed matter providing information on
Services published by Orange and
you or another person notified by you to us
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events which may result in the partial
notice if you do not comply with any
of these terms and conditions or if any
money owed by you to us, whether in
relation to Services or not, remains
unpaid.
given to a Customer in accordance
with 3.1 above is not used within the
relevant validity period stated in
Condition 3.1 such unused airtime will
be forfeited.
voice calls, data calls and text
or complete non availability of the
Services.
messaging. On disconnection your
mobile telephone number will be
reassigned. On reconnection you will
be assigned a new mobile telephone
number.
We will use all reasonable efforts to
provide back-up Services and to keep
all such periods of non availability to a
minimum but some interruption may
be inevitable. You Register in the
knowledge of this and accept our
obligation to carry out works from
time to time in the interests of all our
customers.
2.5 We shall investigate all complaints
made whether by or against you and
reserve the right to Suspend the
Services if a complaint has been
made against you pending the results
of investigation of the complaint.
3.3 Notwithstanding that you use all of a
pay as you go Voucher or that the free
airtime given to a Customer in
Any remaining credit on your pay as
you go Voucher will be reinstated if
you reconnect. You can reconnect
your phone without having credit on
your pay as you go Voucher.
accordance with 3.1 above expires
your Phone will continue to be
capable of receiving incoming calls for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of expiry.
3.5 No cash credits will be given for
unused pay as you go Vouchers.
Credit or Debit card payments are
subject to our policy on acceptance in
force from time to time.
2.3 We may from time to time tape
conversations between you and our
customer services for training
purposes only. For the purposes of
good management and security, we
may need to monitor the contents of
any text message you send from time
to time.
3
pay as you go Vouchers
3.1 Free airtime given to the customer on
initial registration of their new pay as
you go phone (if any) shall be valid for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of Registration.
3.4 We will disconnect your phone if
during the previous six months you
have not Registered a new pay as you
go Voucher or you have not made
chargeable calls from your phone or
received incoming calls on your
phone. For the avoidance of doubt
calls shall include but not be limited to
4
our rights to terminate your service
4.1 We may Disconnect your phone and
refuse to Re-connect it at any time in
whole or in part immediately by notice
in writing to you if:
2.4 We may Suspend the Services in
whole or part at any time without
3.2 In the event that the cash value of
airtime forming part of free airtime
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reference
4.1.1 you fail to comply with clause
abusive, indecent, obscene or
menacing nature;
5.1.5 comply with any reasonable
instructions issued by us which
concern your use of the
Customers and the Network, we may
delay Connection or Disconnect
Services to your Phone while we
investigate further. If our suspicions
prove groundless we will Connect or
Re-connect Services immediately. You
acknowledge that you will have no
claim against us in respect of any
delay or Disconnection caused as a
result of the operation of this
2.4, 2.5, 5 and 6 of these terms
and conditions provided that
where such failure is capable of
remedy you have not taken
such remedial steps as we shall
have required within 7 days of
our giving you notice of such
failure; or
5.1.2 not cause, nor knowingly allow
others to cause, any nuisance
annoyance or inconvenience
whether to us or to any of our
customers which shall include
the use of the Network for the
persistent sending of
Services and co-operate with
us in our reasonable security
and other checks (which may
include us making phone calls
to you).
4.1.2 for whatever reason we are
unable to provide the Services.
unsolicited communications
without reasonable cause;
5.1.3 not act in a way, whether
knowingly or otherwise, such
that the operation of the
6
supplied by you
Condition 6.2.
6.1 By applying for Registration you
represent to us that the name,
5
your responsibilities
7
SIM Card
5.1 Recognising that good management
and security of the Services is
important to all Orange customers you
agree that you will:
address and other factual information
which you provide to us are correct.
6.2 You acknowledge that if we suspect
on reasonable grounds that
Network or any part of the
Network will be jeopardised or
impaired;
7.1 Any SIM Card we supply to you
remains our property but it is your
responsibility to keep it safe. SIM
Cards are easily damaged and should
be handled with care. We will replace
any SIM Card found to be defective
by reason of faulty workmanship or
design free of charge but may charge
5.1.1 not use the Services for any
improper, immoral, fraudulent or
unlawful purposes or for the
5.1.4 only use a Phone and
Accessories approved for use
with the Network and comply
with all relevant legislation or
regulation relating to its use;
information has been supplied to us
without the knowledge of the person
named or that an application is
sending of any communication
which is of an offensive,
unauthorised or contains false
particulars, for the protection of our
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reference
for replacing or renewing a SIM card
and provided you pay the current
administration charge.
conditions. Any insurance or warranty
arranged by us of which you may
previously have had the benefit will no
longer be valid.
30-day period if you do not during that
period request the re-instatement of the
pay as you go Voucher.
in any other circumstances. We
reserve the right to recall any SIM
Card from you at any time to enhance
or maintain the quality of the Services.
7.2 You must inform us immediately in the
event that a SIM Card is damaged.
We will send you a replacement SIM
Card as soon as reasonably
8
directory and caller ID
9.3 You must inform us immediately in the
event that the SIM Card or your
Phone is lost or stolen. In order to
take advantage of the provisions of
Condition 9.4 you may inform us if at
any time your Phone requires repair.
9.4 Upon receipt of notification under
Condition 9.3 we may at your request
Suspend Services for a maximum
period of 30 days whilst you make
arrangements to obtain an alternative
phone.
10 changes
8.1 Unless you inform us otherwise when
you Register your first pay as you go
Voucher, we may make appropriate
directory entries and our Network may
allow the display of your telephone
number on receiving handsets.
10.1 We reserve the right to vary these
terms and conditions and the Charges
from time to time.
practicable but we reserve the right to
charge you for doing so.
11 customer literature
7.3 The software in the SIM and the
Phone is either owned by or licensed
to Orange which grants you a non-
exclusive licence to use it for
9
phones
11.1 We update our Customer Literature
from time to time. You are asked to
read your Customer Literature and to
keep it until it is superseded. We
regard you as having been properly
notified of any information if it is either
included in a mailing addressed to you
or in a text message sent by us to
your Phone. You are asked to ensure
that when contacting Orange
9.1 Your Phone and Accessories are
acquired by you outside of the
accessing the Services and not
otherwise.
operation of these terms and
9.5 In the event that you fail to make a
request as permitted by Condition 9.4
then any current pay as you go
7.4 The SIM Card supplied with your
Phone enables the Phone to work on
our Network only. We will lift this
restriction at your request, subject to
our current policy relating to the same
conditions and, as between you and
Orange, are your property.
9.2 Any insurance or warranty relating to
your Phone must be purchased by
you separately of these terms and
Voucher will lapse when you report the
loss or theft of your Phone or if you do
so make a request on the expiry of the
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customer services with queries you
12 assignment and change of
ownership of phone
13 liability
of related claims for any loss or
rely on current Customer Literature.
11.2 Orange cannot accept responsibility
for offers related to the provision of its
Services made elsewhere than in its
own advertisements or publications or
for any promises, representations,
waivers, indulgences or other
damage which is:
13.1 Except as provided in this Condition
13, neither party shall be liable to the
other, whether in contract or tort or
otherwise, for any loss or damage
which is:
13.2.1 direct financial loss.
12.1 For your security, we will not
knowingly Re-connect a Phone
13.2.2 direct physical damage to or
loss of property resulting from
our breach of contract or
owned by you to our Network at the
request of someone other than you
unless it is at least six months since
you last Registered a pay as you go
Voucher or the person requesting Re-
connection is able to correctly identify
your account password.
negligence while providing
13.1.1 not the fault of the other party;
13.1.2 indirect and/or not reasonably
foreseeable.
Services.
purported variations of these terms
and conditions unless confirmed in
writing by an authorised employee of
Orange.
13.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
of any factor outside our control,
including but not limited to Acts of
God, industrial action, default or failure
of a third party, war, governmental
action, or by any act or decision made
by a court of competent jurisdiction.
13.4 Subject to Condition 13.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
13.1.3 loss of business, profits,
savings, revenue, use or
If you are in any doubt as to whether
any statement or representation is
properly authorised you should
contact Orange customer services
immediately.
12.2 We may assign our rights and
obligations under these terms and
conditions only if such assignment is
on terms which are at least as
goodwill whether caused to the
other party through any breach
of your Contract or any matters
arising under it.
advantageous as those set out herein.
Neither party excludes liability for
negligent acts or omissions causing
death or personal injury to any person.
13.2 Subject to Condition 13.1, we limit our
legal liability up to a maximum of three
thousand pounds per claim or a series
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14 general
14.2.2any disclosure as may be within
our Data Protection Act
under these terms and conditions in
any other way.
downloadable games
terms and conditions
14.1 Subject to Condition 10 these terms
and conditions may only be varied or
amended only by the express mutual
agreement of both parties and the
party seeking to rely on such variation
or amendment must produce
evidence of the other party’s
agreement to it.
registration.
14.6 You may request that certain disputes
between you and us are referred to
arbitration under our Code of Practice
for Consumer Affairs, except for all
disputes concerning the operation of
Condition 10 of these terms and
conditions which shall always be
referred to arbitration. We will supply a
copy of the Code to you on request.
14.7 Our Company Registration Number is
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
14.2.3any disclosure required as a
result of an order of any court
1
eligibility
of competent jurisdiction or by
1.1 Each downloadable mobile phone
game from Orange Games (“the
Game”) is open to any UK resident
age 16 years or over who has phone
of a type which is both listed on the
orange.co.uk/games website and
registered on the Orange network in
the United Kingdom (“the Phone”).
1.2 Only one player can be registered for
the Game per phone.
statutory authority.
14.3 All notices under these terms and
conditions will be sent to the address
given by you on Registration unless
you notify us of a change to this
address. Any notice from us to you
will be deemed served 48 hours after
posting or an earlier proof of delivery.
14.4 All notices to be served in accordance
with these terms and conditions must
be served by text message, electronic
mail or by post or facsimile.
14.2 You agree to the disclosure to any
telecommunications company, debt
collection agency, credit reference
agency, credit or fraud monitoring
scheme, security agency or credit
provider of:
1.3 By downloading the Game the player
agrees to be bound by these Terms
and Conditions
14.2.1any information relating to your
Contract, including your personal
financial information and details
of how you have performed in
meeting your obligations under
your Contract;
14.8 The operation of these terms and
conditions shall be interpreted in
accordance with the Laws of England
and Wales.
14.5 Any waiver, concession or extra time
we may allow you is limited to the
specific circumstances in which it was
given. It does not affect our rights
1.4 You can only download the Game in
the United Kingdom, the Game may
be downloaded in some foreign
countries, however this is dependent
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reference
on this service being supported by the
outside the UK will be subject to
additional charges at the foreign
network rates. Similar charges may
apply in respect of certain actions
such as unlocking an individual
character or feature.
3
the prizes
Orange reserves the right to offer an
foreign network.
alternative prize of equal or greater value at
any time. The prizes may themselves be
subject to other terms and conditions,
depending upon their nature. No cash
alternative is available in whole or part.
Certain Games may have prizes for those
with highest scores, or who win
2
cost
tournaments. Details of any such prizes will
Orange’s decisions regarding prize winners
shall be final and no correspondence will
be entered into by Orange. Details of
winners will be made available by Orange
on written request. You must not enter into
any unlawful, inaccurate, vulgar or
2.1 The cost of downloading each Game
in its basic form is currently charged
at £1.50. For certain games,
2.3 Orange reserves the right to change
these costs, and will publish any
changes on
5
general
additional levels or stages may be
available for download and these will
be charged at 50p per level or stage,
any downloading of the Game outside
the UK will be subject to additional
charges.
continued use of the Game after such
publication means that you will be
deemed to have accepted such
changes. You will only be charged for
complete downloads. If your
5.1 Under no circumstances will Orange or
any of the other parties involved in the
provision of the Game, be liable for any
losses, damages, costs or expenses
arising from or in any way connected
with any errors, defects, interruptions,
malfunctions or delays in the provision
of the Game. We agree to rectify any
such problems in the Game which are
notified to us as soon as we reasonably
can. If you do notice a fault or error in
the Game, please notify Orange
inappropriate detail at the point of
registration for the prizes.
2.2 The charges for submitting your high
score are based on messages sent
from the player’s phone, which are
currently charged at 10p per message
whilst in the UK. This charge will apply
even if you have SMS remaining in a
monthly or other bundle. Any
download should not be completed
you will not be charged.
4
conditions attaching to Prizes
Prizes are not transferable. All prize
descriptions not illustrative and not
definitive. Further details available on
written request submitted to Orange with a
stamped self-addressed envelope.
submission of high score whilst
customer services.
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5.2 Orange accepts no liability for the
temporary non-availability of its
network, loss, late receipt or non-
readability of any transmission or other
communications.
5.6 The downloading of the Game is
subject to availability and may be
affected by the volume of users from
time to time or by network
Orange Value Promise
Terms and Conditions
outside competitor tariffs
2
Scope
1
Definitions
congestion. Orange’s Standard
Network Terms and Condition
2.1 OVP applies to Competitors' tariffs for
voice, answerphone, standard WAP
and standard person to person text
messaging on other UK digital
5.3 Orange reserves the right to amend
these Terms and Conditions from time
to time. Any alteration or addition to
these Terms shall take effect
Competitor tariff: A popular published,
currently available, monthly paid contract
digital tariff available in the UK from O2 (UK)
Limited (formerly British
continue to apply in parallel with these
Terms and Conditions.
5.7 You must only use the Game for your
own personal use, and not for any
commercial purpose.
networks. It includes standard data
calls at 9.6 kb per second. OVP
excludes High Speed Data at 28.8 kb
per second and GPRS calls.
immediately once posted on
Telecommunications Mobile
continued use of the Game after such
publication means that you will be
deemed to have accepted such
changes.
Communications Ltd), Vodafone Retail Ltd
& T-Mobile (formerly One 2 One). For the
avoidance of doubt this excludes O2
(Online) Limited tariffs.
5.8 You agree only to access, download
and use the Game in accordance with
Orange’s security measures relating to
its network and billing, and the source
code of the Game, and will not attempt
to circumvent such security measures.
2.2 Services will provide generally the
same functionality of the Competitor's
product but specifications may differ.
Competitor’s own branded e-
5.4 We reserve the right to cease
provision of the Game at any time.
5.5 Only one Game may be stored on
your phone at any time, in addition to
the Game already stored on your
phone at the time it is registered to
the Orange network.
OVP: Orange Value Promise
commerce and Additional Services are
not offered with OVP
Service Plan: The scale of charges for
All trademarks and trade names are the
properties of their respective owners.
All rights are reserved by the respective
owners.
using a mobile phone
2.3 For a list of current OVP tariffs please
visit www.orange.co.uk/cgi-
Additional Services: Optional services
which cost extra whether they are supplied
in conjunction with competitor tariffs or
bin/ovp/costs.pl
2.4 Once our Competitors close an OVP
equivalent tariff for new connections,
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we may at our choice withdraw the
2.8 OVP does not offer discounted rates
or schemes for calls between
nominated or frequently called
numbers.
3.2 In the event that a Competitor makes
any changes to a Competitor tariff,
subject to the provisions of these terms
and conditions we will make reasonable
endeavours to implement any published
changes to existing OVP Plans as soon
as is reasonably practical.
3.7 OVP Plans will replicate the charging
structure & minimum call charges of
the Competitor's tariff including, but
not limited to, service charges for
itemised billing, non-direct debit
payment, access charges for short
message service, and charges for
calls to Customer Service, 0800 &
0500 numbers
OVP Plan for new connections and
close the Service Plan to customers
switching Service Plan.
2.5 We reserve the right to discontinue a
currently available or a 'closed' OVP
Plan and move existing customers to
the nearest equivalent currently
available Service Plan. We will write to
the account holder to notify such
changes.
2.9 OVP does not apply to Competitor's
promotional tariffs but we reserve the
right to offer a competitor's
promotional tariff and may, from time
to time, offer our own promotional
variants of OVP Plans.
3.3 If you are connecting to Orange on an
OVP Plan you will be charged the
equivalent of the Competitor's
3.8 International direct dialled and
Roaming calls will be charged at
standard Orange rates
2.10 We reserve the right not to offer any
Competitor tariff containing elements
of services or functions that the
Orange Network does not currently
offer or to omit those elements of
services or functions.
standard connection charge.
2.6 OVP Plans are not available on
Orange Line Two.
3.4 We reserve the right to apply
Competitor's charges for changing
OVP Service Plan.
2.7 OVP does not apply to pay as you go,
pay up front or shared tariffs.
4
Charges for Mobile to Mobile calls
3.5 Subject to point 3.4 above, you may
switch between Orange Value Promise
Service Plans, Orange Talk Plans or
other Orange Service Plans
4.1 OVP Plan charges, for calls entirely on
the Orange Network, will be the
3
Charges
equivalent of the Competitor's tariff
charges for calls made entirely on their
network, subject to point 2.8 above.
These are known as 'On Net calls'.
4.2 OVP Plan charges, for calls made to
3.1 We will make reasonable endeavours
to ensure that OVP Plan charges are
the equivalent of the Competitor tariff
published charges.
3.6 You may switch between OVP Plans
or to an Orange Talk Plan by giving us
at least 5 days notice before your
Monthly Billing Date.
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phones on the Competitor's network,
an inclusive bundle where the
6
Insurance Products & Orange Care
7.3 We reserve the right to vary these
will be the equivalent of the
competitor tariff offers rollover on
minutes or text messages. Rollover on
minutes or text messages is not
available on Service Plans with an
inclusive value bundle. Unused
inclusive minutes and/or text
terms & conditions at any time. Please
call Orange Customer Services to
confirm the current terms &
conditions.
Competitor tariff charges for calls
made from their Network to phones
on the Orange Network, subject to
point 2.8 above. These are known as
'Mobile to Mobile Off Net calls'. For
example, if 'Y tariff', on ‘network X’,
charges 25p per minute to call
6.1 Competitors' insurance products are
not offered under OVP.
6.2 Orange Care is not included in any
OVP Plan, but you may purchase it
separately. If you do not purchase
Orange Care then you will only get the
benefit of the manufacturer's warranty
on a new phone.
messages from one month may be
rolled over for use in the next. If the
rolled over minutes and/or text
messages are not used in that month
they will be lost. We reserve the right
to offer rollover as a promotion on
certain OVP plans where rollover is
not offered by the competition.
another mobile phone on its network
and charges 50p per minute to call a
mobile phone on any other network,
the OVP equivalent Plan will charge
25p per minute to call another Orange
phone and 50p per minute to call a
mobile phone on 'network X' or any
other mobile network.
7
Final Points
7.1 We reserve the right to move each
phone on an OVP Plan to a separate
account and to bill you separately for
each such phone.
.
5.2 The Orange Network Performance
Promise applies to OVP Plans, subject
to its terms and conditions.
7.2 Service is subject to the Orange
Terms & Conditions for the supply of
Network Services, a copy of which
can be found at the back of your
Orange phone user guide.
5
Other Benefits
5.1 OVP offers rollover on minutes and
text messages on all OVP Plans with
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Declaration of conformity
We hereby declare that [all essential radio
test suites have been carried out and that]
the above named product is in conformity
to all essential requirements of Directive
1999/5/EC.
For the following product:
GSM900/GSM1800 Dualband Digital
Portable Cellular Telephone SGH-D500
Manufactured at: Samsung Electronics
C0., Ltd, 94-1 Imsoo-Dong, Gumi City,
Kyung-Buk, Korea, 730-350
The conformity assessment procedure
referred to in Article 10 and detailed in
Annex[* *] of Directive 1999/5/EC has been
followed with the involvement of the
following Notified Body(ies):
to which this declaration relates, is in
conformity with the following standards
and/or other normative documents.
Safety: EN 60950:2000
BABT, Claremont House,
34 Molesey Road,
EMC:
EN 301 489-01 v1.3.1 (2001-09)
EN 301 489-07 v1.1.1 (2000-09)
EN 50360:2001
Walton-on-Thames,
KT12 4RQ, UK
SAR:
EN 50361:2001
Identification mark: 168
Network: EN 301 511 v9.0.2 (2003-03)
0168
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contact Orange
further information
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
helpful booklets
The three-digit numbers can be called from any phone by adding the prefix 07973 100.
If you would like to receive a free booklet
containing useful information on any
Orange product or service call Orange
Customer services on 07973 973 150 or,
if you are a pay as you go customer, 450
from your Orange phone. The following
booklets are available:
Visit the Orange website to find out more
about Orange products and services, buy
accessories from the Orange shop and if
you are a pay as you go customer register
with Orange online.
pay monthly customers
pay as you go customers
Customer Services
Billing Enquiries
150†
150†
To top up your Talk Time
450†
Customer Services (Enquiries) 450*†
International Calling Helpline 159
Information Line
Talk Time balance
Orange Multi Media
Lost or Stolen
452
Orange Multi Media
Registration
177* or 277*
453
980
177* or 277*
07973 100 450†
0800 079 0006
Orange Care
150
■
Services and Charges
Lost or Stolen
07973 100 250†
Registration
■
Orange Care
■
Orange Value Promise
Orange Business Solutions
customers
all Orange customers
■
Terms and Conditions
■
How to use Answer Phone
Operator Services
100†
and manage your calls
Orange Accessories Line
Directory Enquiries
0500 178 178
118 000*
businesses with 1-49 employees
businesses with 50+ employees
345
158
■
How to get fun, news
International Directory
Enquiries
and information on your phone
118 880*
■
How to send messages, photos and more
Emergency Services
999 or 112
■
How to use your phone abroad
and call internationally
■
Some calls are free from your Orange phone unless you
have an Orange Value Promise Service Plan.
Chargeable services available with your Orange phone.
Charged at BT ‘F’ rate if you call from a BT fixed line phone.
*
†
176
177
index
index
a
c
d
i
Answer Phone
Calculator
Calendar
Calls
76
73
Download applications
Divert a call
81
37
40
Information menu
see Orange Answer Phone
Answer a call
see Orange Plus
20
73
20
28
68
Dialled numbers
International services
pay monthly customers
pay as you go customers
network selection
Appointments
answering
20
39
40
18
22
21
26
84
86
88
Automatic redial
barring
length
make a
mute
Add an entry to your phonebook
Alert tones
f
Fax and data
waiting
see Orange Answer Fax
Fun and games
l
b
Caller id
Care
see Orange Care
80
Line 2
24
Busy a call
Barring calls
Bookmarks
20
39
58
g
Games
Codes
96
23
30
77
80
57
Conference calling
Copy contacts
Converter
GPRS
178
179
index
index
m
Orange Text Alerts services
Orange Plus
r
Shortcuts
68
31
95
60
60
59
54
SIM Card backup
SIM Card PIN
Memory mate
Menu
31
12
48
40
51
22
Orange 177
Received calls
Received messages
Redialling
40
48
20
68
Orange 277
SMS
Message alert
Missed calls
Multimedia messages
Mute
Orange World
see text messages
Standard text input
Store a name and number
Stopwatch
Ring tone
46
28
78
68
21
13
p
s
Sound settings
Swap between calls
Symbols on your display
Phonebook
o
add number
28
28
29
30
28
29
10
50
52
44
Safety
98
96
51
51
store a name and number
edit
Security codes
Self-portrait
Self-timer
Settings
camera
clock
Orange Answer Fax
Orange Answer Phone
Answer Phone Call Return
Answer Phone PIN
checking from any other phone
messages
76
34
34
36
34
34
35
35
92
deleting
make a call using your phonebook
search
50
72
68
57
Phone keys
Photos
sound
personal greeting
shortcuts
Photo messages
Predictive text
wap
Orange Care
180
181
index
t
v
Taking a second call
Text entry
21
44
Vibrating alert
Voice recorder
Voice Media
see Orange 177
Volume
68
75
Text Alerts
see Orange Text Media
Text messages
send
19
44
44
46
47
72
77
68
write
attach a picture
Text templates
Time and date
Timer
w
Wap
57
81
72
44
Wap games
World time
Writing text
Tones
Travel abroad
see International services
182
183
For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified,
supplemented or withdrawn. All trademarks are
acknowledged. October 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
PCN –DO515 ISSUE 1 Z : h 15
®
Produced by Clear the explanation agency
GH68-06180A (Rev. 1.0)
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