Polycom SpectraLink 8020 User Manual

SpectraLink 8020/8030  
WirelessTelephone  
and Accessories  
SpectraLink 8030 Wireless Telephone  
SpectraLink 8030  
Volume  
up  
Volume  
down  
Headset  
jack  
Softkeys  
TALK  
NavOK  
END  
START  
Nav keys  
DEF  
1
3
6
9
ABC  
JKL  
TUV  
0
2
5
8
GHI  
MNO  
4
7
PQRS  
FCN  
WXYZ  
LINE  
Function key  
(FCN)  
LINE  
Microphone  
3
 
Notice  
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The  
drawings and specifications contained herein are the property of Polycom and shall be neither  
reproduced in whole or in part without the prior written approval of Polycom, nor be implied to  
grant any license to make, use, or sell equipment manufactured in accordance herewith.  
Polycom reserves the right to make changes in specifications and other information contained in  
this document without prior notice, and the reader should in all cases consult Polycom to deter-  
mine whether any such changes have been made.  
No representation or other affirmation of fact contained in this document including but not lim-  
ited to statements regarding capacity, response-time performance, suitability for use, or perfor-  
mance of products described herein shall be deemed to be a warranty by Polycom for any  
purpose, or give rise to any liability of Polycom whatsoever.  
Trademark Information  
Polycom® and the logo designs  
SpectraLink®  
LinkPlus  
Link  
NetLink  
SVP  
Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and  
various countries. All other trademarks used herein are the property of their respective owners.  
Patent Information  
The accompanying product is protected by one or more US and foreign patents and/or pending  
patent applications held by Polycom, Inc.  
Model Numbers  
Handset models: 802X, 803X  
Charger models: PCS1850, PCD1850, PCQ1850  
Battery Pack models: PBP0850, PBP1300, PBP1850  
4
INTRODUCTION  
Your SpectraLink 8020/8030 Wireless Telephone uses radio wave tech-  
nology to send and receive voice transmissions. It is designed to oper-  
ate like a cell phone. However, the handset uses the private telephone  
system installed in your facility and will not operate outside the area  
covered by this system.  
About This Guide  
This guide is meant to provide general information about your handset.  
Contact your system administrator for additional information on how  
your handset functions within your telephone system. This guide  
includes information about:  
The Handset  
Getting Started  
Advanced Features  
Handset Accessories  
Handset Administration  
5
 
TABLE OF CONTENTS  
6
THE HANDSET  
Modes of Operation  
Your handset has five modes of operation:  
Mode Description  
Standby  
Active  
The handset is not in a call or messaging.  
A call is coming in, a call is being dialed or  
the handset is in a call or messaging.  
Config menu  
Message alert  
User preferences are being accessed in the  
Config Menu. In this mode the handset is on,  
but will not receive calls.  
Custom text messaging applications may be  
programmed for your facility. This mode is  
activated through the FCN menu.  
Push-to-talk (PTT)  
The SpectraLink 8030 Wireless Telephone  
uses channels for incoming and outgoing  
radio communication. While PTT is active,  
the handset is in PTT mode.  
Menu Navigation  
Nav  
NavOK  
Nav  
Nav  
Nav  
8
               
The navigation keys (Nav keys) just below the softkeys are used to navi-  
gate through menu options. These are referred to in this guide as NavS,  
NavT, NavW, NavX, and NavOK to select.  
Shortcut Keys  
When a menu is displayed, a shortcut key may be displayed on the right  
edge of the menu line. Press the corresponding number on the keypad to  
activate the corresponding menu option.  
Handset Displays  
The top row of the display provides status indicators for various handset  
conditions. It is referred to as the status bar.  
The middle lines display information about the handset identity, user pro-  
file, calls in progress, menu options, and data from telephone system.  
The bottom row displays softkey labels.  
Standby Mode Display  
Extension  
Ext. 555  
John Doe  
User name  
Date/time  
07-05 12:19p  
Profile: Loud  
1: General  
User  
profile  
Default PTT  
channel  
(model 8030  
only)  
Softkey  
labels  
Spkr Phbk Prof Lock  
Press NavW or X to display the second set of available softkeys:  
Spdl Redl Cfg  
When the handset is in a call or in active mode, information from the  
telephone system in your facility displays. Information may include  
extension or telephone number of called or calling party, active line  
9
         
information, and softkeys that have been programmed by your system  
administrator. Press FCN to scroll to additional softkey sets.  
Status Bar Indicators  
Indicator Function  
The signal-strength icon indicates the  
strength of the signal and can assist the  
user in determining if the handset is moving  
out of range.  
The voicemail icon is activated when a new  
voicemail message is received when this  
feature is available in your facility.  
The battery icon indicates the amount of  
charge remaining in the Battery Pack. When  
only one level remains, the Battery Pack  
needs to be charged.  
The speakerphone icon displays when the  
speakerphone is active.  
The line indicators are associated with  
telephone line status and access.  
1
Up and down arrows are displayed when the  
menu has additional options above or  
below.  
Left or right arrows are displayed during  
editing when the cursor may be moved left  
or right.  
10  
       
Indicator Function  
Telephone ring icon. A regular telephone call  
is coming in.  
Messaging ring icon. A call is coming in  
from a Messaging application.  
The PTT ring icon. A PTT call is coming in.  
The priority PTT ring icon. A call is coming in  
on the priority PTT channel. This call will  
override any other.  
Muted  
The muted indicator displays after the Mute  
softkey has been pressed. It indicates that  
the microphone is not transmitting sound.  
Press the Mute softkey again to unmute the  
microphone.  
Locked  
Locked indicates that the keypad is locked to  
prevent accidental activation. Use the Unlk  
softkey plus the # key to unlock it.  
[No Service  
message]  
If warning tones are enabled, an alarm will  
sound and a descriptive message displays  
when the handset cannot receive or place  
calls. You may be outside of the covered  
area. Walk back into the covered area. The  
in-service tone indicates service is re-  
established.  
11  
   
Indicator Function  
The download icon indicates that the  
handset is downloading code. This icon only  
appears while the handset is running the  
over-the-air downloader. It appears to the  
right of the signal strength icon in the same  
location as the voicemail icon.  
Location Service (RTLS) is enabled.  
Softkey Labels  
The bottom row of the handset displays labels associated with the four  
softkeys just below it. When a softkey is active, a label appears to  
describe its function. Pressing the softkey will activate the feature.  
When additional softkeys are available, Nav arrows appear to the left  
and right of the softkey labels. Press NavX or W to view the additional  
softkey labels.  
These are some of the softkeys you will see.  
Label Description  
Action  
Back  
Go back  
Returns to the previous menu  
display.  
CAPS  
caps  
Change case  
Toggles to allow a change in case  
when entering alphabetical text.  
Cfg  
Clr  
Configure  
Clear  
Opens the Config Menu.  
Deletes the entry.  
12  
   
Label Description  
Action  
Cncl  
Cancel  
Returns to the previous menu display  
without saving any data that might  
have been entered.  
Del  
Done  
Edit  
Delete  
Finished  
Edit  
Deletes the character to the left of  
the cursor.  
Exits a list when more than one  
selection is possible.  
Opens an editing window so you can  
change information about an entry in  
the phonebook.  
Exit  
Exit  
Exits out of the menus.  
Lock  
Lock Keys  
Locks the keypad to prevent  
accidental activation. See Unlk  
softkey below.  
Hold  
Hold  
Places a call on hold.  
Mute  
Mute  
Toggles to mute or unmute the  
microphone.  
No  
Negative reply  
Press tso reply “No” to a displayed  
question.  
Phbk  
Play  
Prof  
Phonebook  
Play  
Opens the phonebook.  
Plays the selected ring tone.  
Opens the Profile menu.  
Profile  
13  
     
Label Description  
Action  
Redl  
Save  
Set  
Redial  
Save  
Set  
Displays a list of the last 10 numbers  
dialed.  
Saves the current entry to the  
phonebook.  
From the speed-dial assignment  
display, opens the phonebook listing  
for assigning a phonebook entry to a  
speed-dial key.  
Spdl  
Speed-dial  
Opens the list of speed-dial  
numbers.  
Spkr  
Unlk  
Speakerphone  
Unlock keys  
Toggles speakerphone function.  
Press Unlk, then the # key to unlock  
a locked keypad.  
USB  
Active USB port Displays when the handset is being  
configured via the USB port of the  
Dual Charger.  
View  
Yes  
View  
Displays information about an entry  
in the phonebook .  
Positive reply  
Press to reply “Yes” to a displayed  
question.  
14  
         
GETTING STARTED  
Your SpectraLink 8020/8030 Wireless Telephone is designed for full  
mobility within the workplace and operates much like a cell phone. It  
also interfaces with the telephone system at your workplace and incor-  
porates advanced telephony features. This section covers the basic  
functions available in every facility. For specific telephony system func-  
tions, see the Facility-Specific Features section or contact your system  
administrator.  
Place the handset into the charger for a minimum of two  
hours. The handset's Battery Pack must be fully charged  
before its first use. See the section Charger Models for full  
information.  
Basic Handset Operation Summary  
If you want to Then  
Remove the  
Battery Pack  
Press down on the latch on the Battery Pack  
at the back of the handset and pull the  
Battery Pack towards you. The Battery Pack  
releases outward.  
Replace the  
Battery pack  
Slide the lip of the Battery Pack into the  
bottom of the cavity. Push the top of the  
Battery Pack until it snaps into place. You  
should not have to force it into the handset.  
Turn handset on  
Press and hold the END key until two chirps  
sound.  
15  
         
If you want to Then  
Turn handset off  
Press and hold the END key. One chirp will  
sound. If you are in a call, hang up first, then  
turn off the handset.  
Unlock the keypad  
Lock the keypad  
Press the Unlk softkey, then #, to unlock the  
keypad.  
Press the Lock softkey.  
Make an internal  
call  
Press the START key, wait for a dial tone,  
then dial the extension.  
Make an external  
call  
Press the START key, wait for a dial tone,  
then dial the number just as you would from  
your desk phone.  
Make an emergency  
call  
Open the speed-dial list to determine if you  
have an emergency speed-dial number that  
has been programmed by your system  
administrator. If so, it will appear as the first  
item on the speed-dial list with a >  
in front of it and the programmed keypress  
as the next character. The ^ represents the  
volume up and down buttons on the side of  
the handset. Press the programmed key for 3  
seconds to activate the call. See Open the  
speed-dial list below.  
Select a line  
If multiple lines are available, your  
telephone system may require you to select  
a line before dialing a number. Press LINE  
and the number key corresponding to the  
desired line. You will hear a dial tone.  
16  
           
If you want to Then  
Dial a number  
Once you hear a dial tone, press the number  
keys to dial the number.  
Predial a number  
From standby mode, press the keypad to  
enter up to 28 numbers. Then dial the call by  
pressing START, NavOK or the Spkr softkey.  
Redial a number  
Press the Redl softkey from standby mode. A  
list of recently-dialed numbers displays.  
Select the number and press START, NavOK  
or the Spkr softkey.  
Make a  
speed-dial call  
Press and hold the speed-dial key assigned  
to the number.  
Open/edit the  
speed-dial list  
Press the Spdl softkey from standby mode.  
Make a  
phonebook call  
Press the Phbk softkey from standby mode.  
Highlight the name and press the START  
softkey.  
Answer a call  
The handset will ring or vibrate to alert you  
of an incoming call. Additionally, a line  
indicator on the display may flash and the  
display may show information about the  
call, such as the caller’s name and  
extension.  
To answer a call, press the START key and  
hold the earpiece to your ear. You may also  
activate the speakerphone function or use a  
headset.  
17  
               
If you want to Then  
Answer a call on a  
second line  
If you are on a call and hear subdued  
ringing, a call is coming in on a second line.  
The line number on the display may be  
flashing. To answer this call, put your first  
call on hold and press the LINE key, then the  
line number of the second call.  
Answer with  
headset  
Press any key (other than END) to answer a  
call when a headset is plugged in.  
Silence while  
ringing  
Press the END key to silence the ring.  
Change the  
ring volume  
Press the up/down volume buttons on the  
side of the handset during ringing. The  
default ring volumes are set in the User  
Profile menus.  
Activate or  
deactivate the  
speakerphone  
Press the Spkr softkey and speak towards  
the handset. Note that this feature may be  
unavailable in your facility.  
Adjust the  
speaker volume  
Press the up/down volume buttons on the  
side of the handset during the call.  
Adjust the  
headset volume  
Press the up/down volume buttons on the  
side of the handset during the call.  
Place a call on hold  
Resume a held call  
Press the Hold softkey.  
Press the LINE key followed by the line  
number key.  
18  
               
If you want to Then  
Mute the  
microphone  
Press the Mute softkey.  
End the call  
Press the END key. Be sure to do this at the  
end of each call to return to the standby  
mode.  
Change the profile  
Press the Prof softkey and use the Nav keys  
to select a new profile while in standby  
mode. The selected profile is marked with  
an asterisk (*).  
Edit the phonebook  
Press the Phbk softkey from standby mode.  
Display additional  
features  
During a call press the FCN key to display  
the softkeys programmed to additional  
features available in your facility. These  
might include transfer, conference,  
voicemail, etc.  
Turn on the backlight  
The backlight comes on when any key is  
pressed or when there is an incoming call  
and stays on for 10 seconds. It turns off  
after 10 seconds if another key is not  
pressed within that period.  
19  
           
If you want to Then  
Use message alerts  
If programmed in your facility, message  
alerts may be activated by pressing the  
designated softkey assigned by the system  
administrator. Press the FCN key to scroll  
through the softkey sets.  
In certain messaging applications, the  
back-arrow/asterisk (< *) key is used for left  
and up navigation and the forward-arrow/  
pound (# >) key is used for right and down  
navigation. Contact your system  
administrator for detailed information about  
message alert mode.  
20  
 
ADVANCED FEATURES  
Facility-Specific Features  
Press the FCN key while off-hook or in a call to display the the softkeys  
programmed for advanced telephony features such as transfer, confer-  
ence, and voicemail. The features may be activated by pressing the cor-  
responding shortcut key. Contact your system administrator for more  
information about custom features available in your facility.  
The Config Menu  
When the handset is in standby mode, press the Cfg softkey to enter the  
Config Menu. The handset cannot make or receive calls while in the Con-  
fig Menu. This menu allows you to set user preferences. Refer to the  
diagrams on pages 24-25.  
Shortcut  
key  
Menu line  
Info line  
Config Menu  
General Settings  
3
Lock Keys  
User Profiles  
Phone Settings  
Push-to-talk  
Prof  
Pl  
Exit  
Scroll through menu options by using NavS and NavT. When an aster-  
isk (*) appears to the left of an option, it indicates that the option is cur-  
rently selected. Press the Exit softkey to return to standby mode. Use  
the Back softkey to return to the previous menu.  
21  
           
Toggle Options  
Some menu options that have only two possibilities operate on a toggle  
basis. The current setting is shown on the second row of the display,  
called the info line. Highlight the option and press NavOK to toggle  
between the settings. For example, when Ring in Headset is the menu  
option, Ring in Speaker will show on the info line as the active setting.  
If you select Ring in Headset, Ring in Headset will show on the info line  
as the active setting and the menu option will toggle to Ring in Speaker.  
Profiles  
Your handset ring behavior is established by five User Profiles: Silent,  
Vibrate, Loud, Soft, and Custom. The currently-active user profile is  
shown on the standby display. The ring behavior can easily be changed  
by pressing the Prof softkey and selecting a new profile from the list  
when the handset is in standby mode. The currently-active profile is  
marked with an asterisk (*).  
User Profiles  
Choose a Profile  
3
Silent  
Vibrate  
*Loud  
Soft  
Prof  
P
Back  
22  
       
Changing Ring Settings  
To change the ring tone or any other ring setting for any profile, go to  
User Profiles and select the profile. Select Ring Settings and then select  
Telephone for standard phone calls or one of the Message Alerts for text  
messages. Then select the ring option you want to adjust. See page 24  
for the diagram that shows this sequence graphically.  
Default Profile Settings  
Setting/Profile Silent  
Vibrate Soft  
Loud  
Custom  
Ring Cadence  
Ring Tone  
Off  
Off  
Telephone Telephone Telephone  
Tone 1  
1
Tone 1  
1
Tone 1  
3
Tone 1  
7
Tone 1  
Ring Volume  
Vibrate Cadence  
Ring Delay  
5
Off  
Telephone Off  
Off  
Telephone  
5
0
0
0
0
Noise Mode  
Headset/Speaker  
Key Tones  
Normal  
Speaker  
Off  
Normal  
Speaker  
Off  
Normal  
Speaker  
On  
Normal  
Speaker  
On  
Normal  
Speaker  
On  
Warning Tones  
Push-to-talk*  
Off  
Off  
On  
On  
On  
Off  
Off  
On  
On  
On  
*Push-to-talk is only available on the SpectraLink 8030 model.  
Contact your system administrator if you want to reset all user profiles  
back to these default settings.  
23  
           
Config Menu Options  
Lock Keys  
User Profiles  
Silent  
Vibrate  
Loud  
Set as Active  
Telephone  
Soft  
Ring Settings  
Noise Mode  
Message Alert 1  
Message Alert 2  
Custom  
Ring in Headset  
Ring in Speaker  
Ring Cadence  
Ring Tone  
Warning Tones  
Key Tones  
Ring Volume  
Vibrate Cadence  
Ring Delay  
Push-to-talk  
continued on next page  
24  
   
continued from previous page  
Phone Settings  
Extension Info  
Extension Number  
Extension Name  
Keypad Autolock  
Display Contrast  
Use Hearing Aid  
Use No Hearing Aid  
Startup Song  
Play/Inhibit  
Predial  
Enable/Disable  
Push-to-talk  
System Info  
Default Channel  
Subscribed Channels  
PTT Audio Volume  
PTT Tone Volume  
Phone IP Address  
SVP IP Address  
Firmware Version  
25  
 
Data Entry and Editing  
Enter numbers by pressing the buttons on the keypad. The blinking  
underscore identifies the current cursor position. When entering alpha-  
numeric strings, the CAPS/caps softkey will appear and may be pressed  
to toggle between upper and lower-case letters. Enter letters by repeat-  
edly pressing the corresponding key until the desired letter displays on  
the screen. Use the CAPS softkey to change the case as needed.  
To edit during entry, delete the character to the left of the cursor by  
pressing the Del softkey. To replace an entry, delete all characters by  
pressing the Clr softkey and then enter the new data. To edit an existing  
entry, use NavW and NavX to move the cursor position, and then press  
the Del softkey to delete the character to the left. Insert new data by  
pressing the buttons on the keypad.  
Alphanumeric entries:  
Key  
1
caps  
1
CAPS  
1
2
2 a b c  
3 d e f  
4 g h i  
5 j k l  
6 m n o  
7 p q r s  
8 t u v  
9 w x y z  
0
2 A B C  
3 D E F  
4 G H I  
5 J K L  
6 M N O  
7 P Q R S  
8 T U V  
9 W X Y Z  
0
3
4
5
6
7
8
9
0
*
* . - _! $ % & ’ ( ) + , : ; / \ = @ ~  
# <space>  
#
26  
       
Speakerphone  
Your system administrator can enable or disable the speakerphone  
mode. If the speakerphone is enabled, it is activated by pressing the  
Spkr softkey. Press the Spkr softkey again to end speakerphone mode.  
The audio then transfers to the handset earpiece. When speakerphone  
mode is disabled, Spkr will not appear as a softkey label.  
Predial  
Predial is automatically activated when you begin pressing numbers on  
the keypad while in standby mode. Up to 28 numbers may be pressed.  
The call is then placed by pressing the START key, NavOK, or the Spkr  
softkey. Press Save to add the dialed number to the phonebook before  
placing the call.  
Predial may be disabled in the Config Menu.  
Redial  
The Redl softkey is available in the standby mode. When it is pressed, a  
list of the last 10 pre-dialed calls will be displayed. Use the Nav keys to  
highlight the number and press START to dial the number.  
You may save any of these numbers to the phonebook by pressing the  
Save softkey. You may also view any entry already saved in the phone-  
book by pressing the View softkey.  
27  
             
Phonebook  
The phonebook in your SpectraLink 8020/8030 Wireless Telephone can  
store up to 20 user-defined numbers. Open the phonebook list by press-  
ing the Phbk softkey from the standby mode or by pressing the Save  
softkey during predial. You may add, delete, or edit a phonebook entry,  
open the speed-dial list or start a call from the phonebook.  
The phonebook list is sorted alphabetically. If the system speed-dial key  
has been programmed, it will be listed as the first entry with a greater-  
than symbol (>) as the first character. Only the system administrator  
may change this entry. The <new> option appears until the maximum  
number of entries has been entered.  
Phonebook List Options  
If you want to Then  
Dial number  
Press START or the Spkr softkey.  
Search for an entry  
Press the key corresponding to the first  
letter of the name. Use NavW and NavX to  
edit the search characters.  
View an entry  
Press NavOK.  
Enter a new name  
and number  
Select the <new> option (if available) and  
press the Edit softkey to open the enter  
number display.  
Delete an entry  
Edit an entry  
Press the Del softkey to delete an entry.  
Press the Edit softkey to open the enter  
number display and edit the existing  
number. Use the Nav keys to highlight and  
select an entry. Press the Dial softkey to dial  
the number.  
28  
             
Phonebook Edit Entry Options  
If you want to Then  
Dial number  
Press START or the Spkr softkey.  
Assign a speed-dial  
number to this entry  
Press the Spdl softkey. Use the Nav keys to  
highlight an empty slot and then press  
NavOK.  
Edit an entry  
Press the Edit softkey to open the enter  
number display and edit the existing  
number.  
Return to  
phonebook list  
Press the Back softkey or NavOK.  
Speed-Dial  
The SpectraLink 8020/8030 Wireless Telephone can assign up to 10  
speed-dial keys to numbers entered into the phonebook.  
Open the speed-dial list by pressing the Spdl softkey from standby  
mode. If programmed, the first item on this list is the system-wide  
speed-dial number set by the system administrator. It is specially  
marked with a greater-than symbol (>) on the left side of the row. It is  
usually reserved for emergency situations. This feature is disabled if  
pre-dial is disabled in the Config menu.  
To make a speed-dial call, press and hold the corresponding key for one  
second. The system (emergency) speed-dial key must be pressed for  
three seconds. The handset will display the name and number for one  
second before the call is dialed. You may press END during this second  
to terminate the call.  
29  
         
You may also use the Nav keys to highlight a number or listing and then  
press START or the Spkr softkey to dial the number. The Exit softkey  
returns you to the standby mode.  
A phonebook entry may be assigned to a speed-dial key from the speed-  
dial list. Select the speed-dial key that you wish to assign and then  
press the Set softkey to open the phonebook list. Use the search routine  
or the Nav keys to select the desired entry.  
Speed Dial Key 3  
Choose a Number  
>[System Name]  
[Name]  
[Name]  
[Name]  
Back  
Press NavOK to assign the selected name to that speed-dial key. The  
Back softkey returns you to the speed-dial list. Speed-dial entries may  
be edited through the phonebook, as described above.  
30  
Push-to-talk (PTT)  
The PTT feature allows SpectraLink 8030 Series Wireless Telephones to  
operate in a group broadcast mode that allows the handsets to behave  
like walkie-talkies, where a single handset can transmit to multiple lis-  
teners.  
1
3DEF  
1
3DEF  
1
3DEF  
1
3DEF  
1
3DEF  
2ABC  
2ABC  
2ABC  
2ABC  
2ABC  
4GHI  
7PQRS  
JKL  
TUV  
0
6MNO  
9WXYZ  
4GHI  
7PQRS  
JKL  
TUV  
0
6MNO  
9WXYZ  
4GHI  
7PQRS  
JKL  
TUV  
0
6MNO  
9WXYZ  
4GHI  
7PQRS  
JKL  
TUV  
0
6MNO  
9WXYZ  
4GHI  
7PQRS  
JKL  
TUV  
0
6MNO  
9WXYZ  
5
8
5
8
5
8
5
8
5
8
*
#
*
#
*
#
*
#
*
#
FCN  
LINE  
FCN  
LINE  
FCN  
LINE  
FCN  
LINE  
FCN  
LINE  
Transmitter  
Receivers  
PTT is enabled by the system administrator and set up by the user in the  
Config Menu. See the Config Menu options for setting up PTT. If the sys-  
tem administrator has disabled PTT, the PTT options will not appear in  
the Config Menu.  
If you want to Then  
Make a PTT call  
To call on the default channel, from standby  
mode press and hold the TALK button. Wait  
for the display to show Transmitting and  
then hold the handset approximately two  
inches from your mouth and speak.  
Respond to a PTT  
call  
Press and hold the TALK button during the  
10-second wait period.  
End a wait period  
Press END.  
Select a different  
PTT channel  
Press and release the TALK button.Use the  
Nav keys or volume side buttons to highlight  
the desired channel. Press TALK to transmit.  
31  
     
If you want to Then  
End one PTT call and  
Press the END key to exit the PTT call. Press  
start another one  
and release the TALK button and select a  
different channel from the list. Press and  
hold the TALK button to begin transmitting  
on the different channel.  
Receive a PTT  
call while on a  
telephone call  
Press the END key to end the telephone call.  
Now you can hear the PTT call.  
Transmit on the  
priority channel  
Press and release the TALK button. Select  
the priority channel from the list. Press and  
hold TALK, then speak.  
End a PTT call  
Press the END key to exit the PTT call.  
Change the  
PTT volume  
Press the up/down volume buttons on the  
side of the handset while transmitting or  
receiving a PTT call.  
Answer a telephone  
call during a PTT  
transmission  
Press the START key. PTT transmissions will  
be pre-empted by the telephone call.  
Start a telephone  
call during a PTT  
transmission  
Press the START key and dial the number.  
PTT transmissions will be pre-empted during  
the telephone call.  
Turn off PTT  
Change to a different profile (Silent and  
Vibrate disable PTT by default).  
Subscribe to  
additional PTT  
channels  
Press the Cfg softkey to open the Config  
Menu and select Push-to-talk.  
Select Subscribed Channels and then select  
the channels you want to add. Subscribed  
channels are marked with an asterisk (*).  
32  
ACCESSORIES  
Accessories for the SpectraLink 8020/8030 Wireless Telephone include  
three different charger models, three different Battery Pack models,  
headsets and several carrying options.  
Battery Packs  
The Battery Packs must be recharged periodically. Each type of Battery  
Pack requires a different amount of time to achieve a fully charged state  
from a fully depleted state. Three Battery Pack options are available.  
Type  
Standard  
Talk Time  
4 hours  
Standby Time Charging Time  
80 hours  
120 hours  
160 hours  
2 hours  
3 hours  
4 hours  
Extended  
6 hours  
Ultra-Extended  
8 hours  
The Battery Pack icon on the status row indicates the charge amount  
remaining. Additionally the handset will sound warning tones and dis-  
play the Battery Low message when there are fewer than two minutes  
of talk time remaining.  
A melody will play when the handset is powered on for the first time  
after being fully charged, unless this feature has been disabled. Each  
Battery Pack type has a different melody.  
See your system administrator if you have questions about the type of  
Battery Pack you have been issued.  
The type of Battery Pack is printed on the label. Remove  
the Battery Pack and view the label to determine the type  
of Battery Pack you have been issued.  
33  
     
The Battery Pack can be changed while the call is still in progress. Do  
not press END. Quickly remove the discharged Battery Pack and replace  
with a charged Battery Pack, press END to turn the handset back on and  
then press START to resume the call.  
Notes on Battery Packs  
Battery Pack life will vary depending on handset model and fea-  
tures and system infrastructure.  
Maximum Battery Pack performance is achieved after a few  
charge/discharge cycles.  
If multiple Battery Packs are supplied with your handset, Polycom  
recommends that each be fully charged upon receipt to prolong  
battery life. Battery Packs will slowly lose charge if unused. To  
maintain battery potential, charge unused Battery Packs occasion-  
ally or alternate Battery Pack use.  
After a length of time Battery Packs will lose the ability to maintain  
a charge and to perform at maximum capacity and will need to be  
replaced. This is normal for all batteries.  
If your Battery Pack requires replacement, contact your system  
administrator.  
Charger Models  
Three charger models are available for the SpectraLink 8020/8030  
Wireless Telephone. The Single Charger will charge a single handset  
with an installed Battery Pack. The Dual Charger will charge the hand-  
set and a spare Battery Pack. The Quad Charger can charge up to four  
Battery Packs at a time. Any SpectraLink 8020/8030 Battery Pack can be  
charged in any charger.  
The Single and Dual Chargers allow the handset to remain operative in  
speakerphone mode or with a headset while charging. Handsets may be  
charged while in standby mode, while in an active call or while turned off.  
34  
           
Place the Single or Dual Charger on a flat, horizontal surface. Plug the  
power supply into the charger and into an appropriate wall outlet. The  
Quad Charger may be mounted on a horizontal or vertical surface.  
Charging Status  
The handset display and the LED on the Dual and Quad Chargers indi-  
cate whether or not charging is occurring or completed or if a Battery  
Pack failure has been detected.*  
Handset/LED  
Charging Status  
Charging  
LED Solid On  
The Battery Pack in the handset is charging.  
Note that in the Dual Charger, the handset’s  
Battery Pack takes charging precedence,  
and when it is finished charging, the single  
Battery Pack in the rear slot will charge.  
Charge Complete  
The Battery Pack in the handset has finished  
charging.  
LED Off  
Battery Pack fully charged, empty slot, or  
unit is not powered.  
Battery Failure  
Error. Battery Pack not able to be charged.  
Reinsert Battery Pack or replace Battery  
Pack.  
LED Flash  
* Note: the Single Charger does not have an LED indicator.  
35  
     
Single Charger  
1
2ABC  
5JKL  
8TUV  
3DEF  
6MNO  
9WXY  
4GHI  
7PQR  
S
Z
<
*
0
#
>
FC  
N
LIN  
E
The Single Charger is designed to allow the handset to remain opera-  
tional through speakerphone or headset use while the handset's Battery  
Pack is being charged. The handset may also be charged while it is in  
standby mode or turned off.  
Place the handset in the Single Charger facing forward. While the hand-  
set is charging in standby mode, it will display its extension number and  
Charging…. An animated charge icon will indicate that charging is in  
progress. The handset is fully operational and will ring if called. When  
the handset is charging while turned off, only Charging… will display  
and no calls will be received. The dots will be racing during the charging  
cycle.  
When the handset is fully charged, Charge Complete will display.  
No charging information will display during an active call.  
36  
       
Dual Charger  
1
2ABC  
3DEF  
4GHI  
5JKL  
6MNO  
7PQRS  
8TUV  
9WX  
YZ  
<
*
0
#
>
FC  
N
LIN  
E
LED indicator  
The Dual Charger is designed to charge the Battery Pack in the handset  
while it remains operational and also charge an additional Battery Pack  
in the rear charging bay. The handset has charging priority when both  
slots are occupied.  
Place the handset in the front slot, facing forward. The Battery Pack  
alone snaps into the charging bay as shown in the illustration.  
The LED indicates the status of the Battery Pack in the rear bay. The  
handset displays its charging status as described for the Single Charger.  
When the handset is fully charged or is removed, the Battery Pack in the  
rear bay will begin charging.  
Note that the time it takes for the Battery Pack to charge will be length-  
ened if its charging cycle is interrupted by the placement of a handset in  
the front slot.  
37  
   
Quad Charger  
The Quad Charger is designed to simultaneously charge four Battery  
Packs. It may be mounted on a horizontal or vertical surface.  
The Battery Pack snaps into the charging slot. The LED above the occu-  
pied bay indicates the charging status of the Battery Pack in the bay.  
A flashing LED may indicate a Battery Pack failure. Verify  
the condition of the Battery Pack by the following proce-  
dure before replacing it. First check the Battery Pack in a  
different bay or substitute another charger and repeat the  
operation that caused the failure. If the same Battery  
Pack lights a steady LED when inserted in a different bay  
or charger, the first charger may be faulty. Contact your  
system administrator for service information.  
38  
       
Carrying Options  
The following options are available for handset protection and easy  
handset carrying and removal.  
Belt clip: Spring-loaded plastic belt clip that attaches to the back of  
the handset.  
Swivel belt clip: Swivel-style belt clip that attaches to the back of the  
handset with full 360 degree swivel or eight-position ratchet options.  
Swivel carrying case: Black leather case with keypad cover and  
swivel-style quick release belt clip.  
Holster: Black holster with belt clip.  
Cord lanyard: Nylon cord lanyard with quick disconnect.  
Coiled lanyard: Plastic coiled lanyard with clothing clip.  
Headsets  
Polycom offers optional headsets (for North America only) for use in  
noisy environments or if you need to have your hands free while talking  
on the handset.  
To use the headset, simply plug it into the jack on the right side of the  
handset.  
While using a headset, the handset will ring according to the user pro-  
file setting established in the Headset/Speaker Ring option. The external  
ring will ring according to the setting of the profile.  
The headsets offered by Polycom have been laboratory tested and work  
properly with the SpectraLink 8020/8030 Wireless Telephone.  
Polycom does not recommend using other headsets.  
39  
           
HANDSET ADMINISTRATION  
FAQs  
How does the handset power off and power on?  
The END key is the power on/power off key. Press and hold it to turn the  
handset on. Turn the handset off from the standby mode by pressing and  
holding the END key. If you are in an active call, end the call by pressing  
the END key. This returns the handset to the standby mode, then press  
END again to turn the handset off.  
How do I place a call and terminate a call?  
To place a call, press the START key and then dial the number. End  
the call by pressing the END key. You can also use the speakerphone  
(Spkr softkey) instead of the START key.  
Can I change the ring?  
The ring is fully adjustable and may be set differently for different pro-  
files. For a complete explanation of how to change the ring, see the Pro-  
file Settings section of this guide.  
How do I change the voice volume and the ringing volume?  
Whether using a headset, the speakerphone, or the internal speaker,  
the speaker volume for the current call may be raised or lowered by  
pressing the up and down volume buttons on the side of the handset.  
The volume buttons may be pressed while the handset is ringing to  
raise or lower the ring volume, which also changes the ring volume set-  
ting in the current profile.  
40  
               
What is the range of the SpectraLink 8020/8030 Wireless  
Telephone?  
As barriers affect radio transmission, there is no single answer for this  
question. Normally, you can expect the same range as with any other  
wireless device. However, if your facility has metal walls or other mate-  
rials that inhibit radio waves, the range will be reduced.  
How do I charge the Battery Pack?  
The Battery Pack in the handset may be charged in a Single or Dual  
Charger without being removed from the handset by simply placing the  
handset into the charger. A spare Battery Pack may be charged in the  
rear bay of the Dual Charger or in a Quad Charger.  
How long does the Battery Pack hold a charge?  
There are three different Battery Pack models and each has a different  
charge capacity. The type of Battery Pack is printed on the label.  
Remove the Battery Pack and view the label to determine the type of  
Battery Pack you have been issued.  
Type  
Standard  
Talk Time  
4 hours  
Standby Time Charging Time  
80 hours  
120 hours  
160 hours  
2 hours  
3 hours  
4 hours  
Extended  
6 hours  
Ultra-Extended  
8 hours  
41  
   
What features (transfer, mute, etc.) are available and how are  
they activated?  
Active call features such as Mute and Hold are available by pressing the  
softkey programmed to the feature. Additional features, such as Trans-  
fer and Conference, are locally programmed and usually activated by  
pressing the FCN key and then the softkey that corresponds to the pro-  
grammed feature. Contact your phone system administrator for detailed  
information on how to access these features in your facility.  
Can I use the SpectraLink 8020/8030 Wireless Telephone at  
home?  
Access points installed in your facility transmit the radio waves emitted  
by your SpectraLink 8020/8030 Wireless Telephone to the telephone  
system in your facility which links the handsets to each other and to the  
rest of the world. The handset operates only within range of these  
access points and therefore will not work in your home.  
How should I clean the handset?  
Wiping the handset surface with a water-dampened cloth or paper  
towel will remove most films or residues. If the soiling is too stubborn  
for plain water, a mild detergent solution may be used. A spray cleaner  
may be used with care. Do not spray at an angle. Do not allow liquid  
cleaners to seep into keypad. Be sure to wipe away any detergent resi-  
due with a clean water-dampened cloth. Do not immerse in any fluid.  
42  
       
Specifications  
Radio mode 802.11b, 802.11g  
2.4–2.4835 GHz  
5.150–5.250 GHz  
5.250–5.350 GHz  
5.470–5.725 GHz  
5.725–5.825 GHz  
(set by system  
administrtator)  
802.11a  
Transmission type Direct-sequence spread spectrum (DSSS)  
Transmit data rate Up to 54 Mb/s  
Radio QoS SpectraLink Voice Priority (SVP)  
Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-  
bit; Cisco FSR; WPA-PSK, WPA2-PSK  
FCC certification Part 15.247  
Management DHCP, TFTP  
Voice encoding G.711, G.729a/ab  
VoIP Protocols SpectraLink Radio Protocol (SRP)  
Transmit power Up to 100 mW (set by system administrator).  
Display Up to five lines of text plus two icon status rows  
and one row for softkey labels.  
SpectraLink 8020 5.4" x 2.0" x 0.9"  
Wireless Telephone  
dimensions  
(13.7 x 5.1 x 2.3 cm)  
SpectraLink 8030 5.7" x 2.0" x 0.9"  
Wireless Telephone  
dimensions  
(14.5 x 5.1 x 2.3 cm)  
SpectraLink 8020 3.9 oz. ( 110.6 g) with  
Wireless Telephone  
weight  
Standard Battery Pack  
SpectraLink 8030 4.2 oz. (119.1 g) with  
Wireless Telephone  
weight  
Standard Battery Pack  
43  
   
Notes:  
44  
INDEX  
Mode 8  
Options diagram 24, 25  
Profiles 22  
A
Accessories  
Battery Packs 33  
Carrying options 39  
Chargers 34  
D
Data entry 26  
Headset 39  
Data entry table 26  
Dial call  
Outgoing calls 16–17, 40  
Via phonebook 28  
Displays, handset 9  
Active mode 8  
Administration  
Care of handset 47  
FAQs 40  
Handset Operation Summary 15–20  
Specifications 43  
Answer call  
First line 17  
Second line 18  
Via headset 18  
E
Edit  
Arrows during 10  
Data entry 26  
Phonebook 28  
Speed-dial number 29  
Emergency call 16  
External call 16  
B
Backlight 19  
Battery Packs  
F
Charging status 35  
Dual Charger 37  
Options 33  
Quad Charger 38  
Remove/replace 15  
Single Charger 36  
Features  
Config menu 21  
Config menu options 24  
Data entry and editing 29  
Display additional 19  
Facility-specific 21  
Phonebook 28  
Predial 27  
Push-to-talk (PTT) 31  
Redial 27  
C
Care of handset 47  
Carrying options 39  
Chargers  
Charging status 35  
Cleaning the handset 47  
Dual Charger 37  
Quad Charger 38  
Single Charger 36  
Use of 34–38  
Cleaning handsets and chargers 42  
Config menu  
Speakerphone 27  
Speed-dial 29  
H
Handset Operation Summary 15–20  
Hang up 16, 19  
Headset  
Answer 18  
Cleaning connector 47  
Profile setting 23  
Use of 39  
Default profile settings 23  
Defined 21  
Entering 21  
Volume 18  
45  
 
Volume with 40  
While charging 34, 36  
S
Shortcut key 9, 21  
Softkey  
Hold  
Place a call on 18  
Active 12  
Softkey label 13  
Labels 12, 14  
Speakerphone  
Answer with 17  
Icon 10  
Softkey label 14  
Volume with 40  
While charging 34, 36  
Specifications 43  
Speed-dial  
Open speed-dial list 17, 28  
Softkey label 14  
Use of 17, 29  
I
Internal call 16  
K
Keypad  
Cleaning 42, 47  
Cover 39  
Illustration 2, 3  
Unlock 14, 16  
M
Menu navigation 8  
Modes of operation 8  
Mute  
Standby mode 8  
Status indicators 10–12  
System administrator 5  
On status bar 11  
Softkey label 13  
Use of 19, 42  
U
User profile  
Changing 19  
Headsets and 39  
Setting 22–23  
N
Navigation 8  
P
V
Phonebook  
Volume  
Call 17  
Changing 40  
Headset 18  
Edit 19  
Edit entry options 29  
Features 28  
List options 28  
Open 13  
Save to 27  
Predial  
Use of 17, 27  
Push-to-talk (PTT)  
Defined 31  
Mode 8  
Operation summary 31  
R
Range 41  
Redial  
Softkey label 14  
Use of 17, 27  
46  
CARE OF YOUR HANDSET  
Avoid dropping the handset or knocking it against hard surfaces. Carrying the  
handset in a holster or carrying case will help protect it.  
There are no serviceable parts in the handset or chargers. You should not  
open the handset case or disassemble the chargers. Doing so will void your  
warranty.  
Turn off the handset and unplug chargers before you clean them. Take care  
not to exert undue pressure on charger electrical contacts while wiping.  
Wiping the handset surface with a water-dampened cloth or paper towel  
will remove most films or residues. If the soiling is too stubborn for plain  
water, a mild detergent solution may be used. A spray cleaner may be used  
with care. Do not spray at an angle. Do not allow liquid cleaners to seep into  
keypad. Be sure to wipe away any detergent residue with a clean water-  
dampened cloth. Do not immerse.  
Should the headset connector become dirty, you may experience a scratchy  
or intermittent signal. To clean the connector, dip the non-padded end of a  
wooden or paper cotton swab stick in isopropyl alcohol. Gently insert in the  
connector and twist, repeating several times. If available, blow compressed  
air into the connector to clear debris.  
Keep the headset jack covered when it is not in use.  
Using a carrying case may help protect the surfaces and help prevent liquids  
(e.g., rain) from entering the interior of the handset.  
If your handset interior gets wet, do not try to accelerate drying with the use  
of an oven or a dryer as this will damage the handset and void the warranty.  
Instead, do the following:  
1. Immediately power off the handset.  
2. Remove the Battery Pack from handset.  
3. Shake excess liquid from the handset.  
4. Place the handset and Battery Pack in an upright position in an area that  
is at room temperature and has good airflow.  
5. Let the handset and Battery Pack dry for 72 hours before reconnecting  
the Battery Pack and/or powering on the handset.  
If the handset does not work after following the steps listed above, contact  
your phone system administrator for servicing information.  
47  
         
Contact Information  
Please contact your Polycom Authorized Reseller for assistance.  
Polycom, Inc.  
4750 Willow Road,  
Pleasanton, CA 94588  
Copyright Notice  
Copyright © 2007, 2008 Polycom, Inc.  
All rights reserved under the International and pan-American  
Copyright Conventions.  
No part of this manual, or the software described herein, may  
be reproduced or transmitted in any form or by any means, or  
translated into another language or format, in whole or in part,  
without the express written permission of Polycom, Inc.  
Do not remove (or allow any third party to remove) any product  
identification, copyright or other notices.  
Every effort has been made to ensure that the information in  
this document is accurate. Polycom, Inc. is not responsible  
for printing or clerical errors. Information in this document is  
subject to change without notice and does not represent a  
commitment on the part of Polycom, Inc.  
1725-36023-001  
Revision C  

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