Nokia 9300i User Manual

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SERVICE MANUAL  
Level 1&2  
nokia  
9300i  
RA-8  
Transceiver characteristics:  
Band: - Tri-band phone for GSM 900/1800/1900MHz  
Display: - Outer Display: Active matrix color display with  
65.536 colors, resolution 128 x 128 pixel  
Inner Display: Transflective display with 65.536  
Colors, resolution 640 x 200 pixel  
Infrared  
Bluetooth  
WLAN  
Connector: Pop-Port Connector™  
Transceiver with BP-6M 970mAh Li-Polymer battery pack  
Talk time  
3h -7h  
Standby  
Note  
Depends on  
network  
150h –200h  
parameters  
Environmental characteristics:  
Lead-free soldered  
Service Manual 9300i Level 1&2  
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1. INTRODUCTION  
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to  
NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it  
is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service  
suppliers, follow these regularly and comply with the given instructions.  
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.  
If you find any errors or if you have further suggestions, please notify NOKIA using the address below:  
Please keep in mind also that this documentation is continuously being updated and modified, so watch always  
out for the newest version.  
Warnings and Cautions  
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including  
important safety information. Note also the following:  
Warnings:  
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE  
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF  
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO  
DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.  
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN  
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.  
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE  
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE  
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY  
ALSO BE SUBJECT TO INTERFERENCE.  
Cautions:  
1. Servicing and alignment must be undertaken by qualified personnel only.  
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.  
3. Use only approved components as specified in the parts list.  
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.  
5. Ensure all cables and wires are repositioned correctly.  
Electrostatic discharge can easily damage the sensitive components of electronic products.  
Therefore every Service Supplier has to take care of all precautions, which are mentioned in  
the service level related “Service Partner Requirements”, available on NOKIA Online. Also see  
ESD Protection Requirements in this Service Manual.  
Service Manual 9300i Level 1&2  
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2. GENERAL REPAIR INFORMATION  
In this section the technician will get some general hints how to carry out repairs:  
o
o
To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->  
Phones, by selecting the Phone Model.  
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and  
connecting your wristband.  
o
o
o
o
Use gloves to avoid corrosion and fingerprints.  
Protect windows and displays with a film to avoid dust and scratches.  
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).  
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a  
glass fiber pencil because it scratches the surface and will lead later on to corrosion.  
Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they  
are not soldered.  
o
o
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency  
leakage can have an influence on the device.  
o
o
Always use original NOKIA spare parts.  
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered  
connectors or switches) and resolder them if necessary (Level 2 only).  
Remove redundant soldering flux after repair.  
Meet the torque requirements when assembling the unit (see also the document “torques for transceiver  
assembly” on NOKIA Partner Web Site/NOKIA Online).  
o
o
o
Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains  
about charger function, please test the phone with your own charger to be sure if phone or charger causes the  
malfunction.  
o
o
A SIM card is needed for all GoNoGo tests.  
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the  
appropriate part code from the assembly, if needed.  
o
Please be aware that some malfunctions could be software related and solved by an update.  
o
o
There are several documents available on NOL, which have to be followed:  
First, take care for the latest content pages of Service Bulletins, which are always available for each folder on  
NOKIA Online. This is also important to recognize, if existing documents have become invalid.  
o
The service level indicator at the bottom of each document tells the appropriate destination.  
Downloads > Support Library >  
1. Instructions  
2. General Service Bulletins  
3. Product related documents  
4. Spare Part Service Bulletins  
5. Service Tools Service Bulletins  
6. Common Software Service Bulletins  
etc,…  
Use General SB-217 as a reference or overview.  
Please also check NOKIA Online (NOL) for latest news and files on a regular basis.  
Service Manual 9300i Level 1&2  
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3. PATHFINDER FOR WORKSHOP STAFF  
In addition to the information in this Service Manual, there are several instructions and information, which have to  
be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia  
content, like video clips or interactive tutorials.  
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as  
required (see “Latest files in Support Library”). Every new information has to be processed and implemented as  
soon as possible.  
When logged into NOL you can also find needed information in different folder like:  
Support Library  
Phones  
Service Manuals  
Service Bulletins  
Software  
Repair Information  
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online  
Former NOKIA CarePoint  
content, such as  
Online Troubleshooting  
Product information  
Videos – Disassembly/Assembly  
can be found on  
NOKIA Online  
Care Services  
Training  
Phone Models  
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use  
the phone:  
Overview & Guides  
Basic information about the  
phone, features and technologies  
Disassembly & Assembly  
Instructions how to disassemble  
and assemble the phone  
Troubleshooting  
Step-by-step instructions on how to  
locate and repair the most common  
problems with the phone  
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix  
packages or Service Manuals only once and distribute it internally for further use.  
Service Manual 9300i Level 1&2  
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4. EXPLODED VIEW AND COMPONENT DISPOSAL  
Recommendation for the ecologically friendly disposal of components. Colorized components show the different  
categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.  
Service Manual 9300i Level 1&2  
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5. SPARE PARTS OVERVIEW  
Service Manual 9300i Level 1&2  
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6. SPARE PARTS LIST  
Please exchange this page (placeholder) with latest corresponding Service  
Bulletins (spare parts, SWAP units and service tools) from NOL!  
This will ensure, that you are using up-to-date order codes only.  
Therefore Service Bulletins have to be checked from NOL on daily basis.  
Service Manual 9300i Level 1&2  
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7. SERVICE TOOLS  
FLS-4S incl. ACF-8, Driver and User Guide  
Dongle and flash device incorporated into one package,  
developed specifically for POS use.  
ACF-8  
Universal Power Supply is used to power FLS-4S.  
Internal Battery BP-6M  
Inserted under the back cover, this Li-Polymer 970 mAh battery  
provides power in a lightweight package.  
Stand DT-5  
NOKIA Connectivity Desk Stand DT-5 provides convenient data  
synchronization between the NOKIA 9300 smart phone and a  
compatible PC.  
Travel Charger ACP-12E  
Small and lightweight charger for fast charging of your phone  
battery.  
Headset HDS-3  
Small and lightweight stereo headset for handsfree functionality  
and listening to FM radio.  
XCS-1  
Service Cable is used to connect FLS-4S to SF-24 .  
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SF-24  
POS Flash Adapter is used in POS (Point of Sales) environment for  
software updating. It provides controlled supply voltage and  
necessary connections between the phone and the Flash Device.  
It substitutes for the phone’s standard battery during the  
software update.  
Test Pins  
for Flash Adapter SF-24  
RJ-28  
Soldering Jig  
Lead-free Solder Wire  
Mandatory for lead-free products (Level 2 only).  
0772040  
NMP Standard Toolkit  
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ƒ
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ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
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ƒ
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NOKIA opening tool SRT-6 NOKIA No. 0770431  
Tonichi torque driver NOKIA No. 6901525  
Hoya micro fibre cloth MX304  
Dastex gloves S, M, XL  
Artilux goggles AH166  
Wera bit T5 867/4TX 5x50  
Wera 867/4 6IP; 50mm (Torx 6 PLUS®)  
Wera bit T6 867/4TX 6x50  
Wera 867/1 5IP; 25mm (Torx 5 PLUS®)  
Wera bit T6 PLUS® 867/4TX 6IP  
Facom side cutter 416E  
Facom T5 driver SP.14032  
Facom T6 driver SP.14033  
Facom slot screwdriver AEF. 2x35.E  
Wetec tweezers 7abb SA-ESD  
Wetec tweezers 22 SA-ESD  
Wetec tweezers 13 SA-SMD ESD  
Wetec tweezers PSF SA-ESD  
Wetec ESD brush E1211  
Kaiser Fototechnik airbrush 6315  
Wetec dental tool DEM83266/0  
RS Components Scissors 323-5732  
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8. SW-UPDATE  
Flash Concept – (Point of Sales)  
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the  
latest version of flash software, which is available on  
It is very important to follow this insertion and removal procedure, otherwise the contact pins of Flash Adapter  
will be damaged.  
The Flash Adapter is equipped with a movable part, which 1.) Remove the Sealing Plug carefully by using the dental  
is attached to the springs for fitting into the battery  
holder.  
tool. Do not scratch the test pads.  
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2.) Insert by starting from Battery Spring side. (NOT from 3.) Now, make sure that the contacts springs are settled  
Battery Connector side) To fix the Flash Adapter first press correctly.  
the adapter spring and then connect the test pins with the  
test pads of the device.  
4.) When removing the Adapter, first release tension  
by pressing as shown in the picture.  
5.) Lift up the Adapter while holding the release  
tension.  
6.) Put back the Sealing Tape after the flashing  
procedure.  
Service Manual 9300i Level 1&2  
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9. DISASSEMBLY INSTRUCTIONS  
1.) Protect the window with a film.  
2.) Fit protective film to the LCD Module.  
3.) Press down the Latch and open the Battery Cover. 4.) Be sure that the battery is removed and then  
continue with disassembly. Note to put back the  
Sealing Tape after the re-assembly.  
5.) Push the Latch and open the A-Cover Assy.  
6.) Protect the LCD Module with a film.  
7.) Remove the Keypad. Note the guide openings on  
the UI Shield Assy when assembling the Keypad.  
8.) Unscrew the four, Torx Plus® size 6 screws in the  
shown order. Always use new screws when re-  
assembling! For assembly, reverse the order and use a  
Torx Plus® size 6 driver with a torque setting of  
25Ncm.  
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9.) The screws are not reusable.  
10.) Open the flap carefully by using the dental tool.  
11.) Remove the SHIELD in shown order.  
12.) Remove the Power Key.  
13.) Push out the Speaker with SRT-6.  
14.) Open the LCD connector carefully.  
15.) Lift and remove the LCD Module.  
16.) From shown side only, open the UI Module  
connector carefully.  
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17.) Use the SRT-6 as a lever to lift the Shield.  
18.) Hold the unit as shown in the picture.  
19.) Use a slotted screwdriver to unlock the snap.  
20.) The snap of the C-Cover is locked to the Shield.  
Bend the snap a bit in the shown direction and push it  
out carefully.  
21.) Press out the C-Cover Assy carefully.  
22.) Take away the C-Cover Assy.  
23.) The Command Buttons drop out by pushing  
them out.  
24.) Place the SRT-6 between Qwerty Keypad and the  
DC-Jack and lift the Qwerty Keypad carefully.  
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25.) Open the hooks carefully by using the SRT-6 as a  
lever.  
26.) Unlock the hooks along the edge of the Qwerty  
Keypad as shown.  
27.) The same procedure on the shown side.  
For assembly only!  
28.) Now, the Qwerty Keypad can be removed.  
29.) Unscrew the eight, Torx Plus® size 6 screws in the  
Always use a new Adhesive Qwerty Keypad when re- order shown. Always use new screws when re-  
assembling!  
assembling! For assembly, reverse the order and use a  
Torx Plus® size 6 driver with a torque setting of  
25Ncm.  
30.) Remove the Chassis Assy. Always start from the  
31.) Remove the DC-Jack by using the DC-plug.  
antenna side.  
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32.) Remove the Microphone by using the dental tool. 33.) Remove the WLAN Antenna with tweezers.  
34.) Note the placement of the RF Coax Cable before  
continuing the disassembly.  
35.) First remove the Antenna Assy. Do Not open the  
Antenna RF connector!  
36.) Remove the RF Coax Cable from its guidance.  
37.) Do not pull up on the cable.  
For Repair only!  
38.) Lift RF connector straight up by using angled  
tweezers, do not bend it sideways.  
RF Coax Cable cannot be disconnected from the  
Antenna. If Antenna Assy or RF Coax Cable is defect,  
use always a new Antenna Assy.  
First place the Antenna Assy onto the Shield and than  
connect the RF Coax Cable.  
Service Manual 9300i Level 1&2  
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39.) Unlock the UI flex connector with SRT-6 carefully.  
40.) Remove the UI flex from the connector carefully as  
shown in the picture. Do not fold the flex foil  
41.) Unscrew the Torx Plus® size 6 screw.  
42.) Separate the 1CP QWERTY Flex Module from  
Chassis.  
43.) Unlock the QWERTY flex connector with SRT-6  
carefully.  
44.) Unscrew the Torx Plus® size 6 screw.  
45.) Turn the Engine Module. Take care of the RF  
Gasket.  
46.) Remove the QWERTY flex from the connector  
carefully.  
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For assembly only!  
For assembly only!  
Place the Engine Module onto the Shield. Take care of  
the RF Gasket.  
Always use new screw when re-assembling! For  
assembly use a Torx Plus® size 6 driver with a torque  
setting of 25Ncm.  
For assembly only!  
For assembly only!  
Put the flex into the connector carefully by using the  
flex assembly tape.  
Lock the connector carefully and remove the flex  
assembly tape.  
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10.LEGEND FOR QUICK TROUBLE SHOOTER  
This legend is valid for all parts of the Quick Trouble Shooter  
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.  
Only marked components ( e.g. I002  
) can be changed.  
The start point of repair activities regarding the appeared fault symptoms.  
Follow the arrows step by step  
Pads or contacts: Check optical and mechanical condition particularly regarding  
to corrosion. Clean if necessary.  
Measure component for electrical functionality and change, if needed.  
(Level 2 only)  
Pads or contacts: Check optical and mechanical condition particularly regarding  
to corrosion. Clean with ESD brush only, if necessary.  
No more actions possible send product to the appropriate service supplier with  
higher service level.  
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11.QUICK TROUBLE SHOOTER PART 1  
Service Manual 9300i Level 1&2  
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12.QUICK TROUBLE SHOOTER PART 2  
Service Manual 9300i Level 1&2  
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13.QUICK TROUBLE SHOOTER PART 3  
Service Manual 9300i Level 1&2  
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14.BLUETOOTH & INFRARED TEST  
Bluetooth test  
You need another Bluetooth device (e.g. 6230) to do a GoNoGo test.  
Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than  
5m from each other.  
Infrared test  
You need another infrared device (e.g. 6230) to do a GoNoGo test. The infrared windows of the devices must be  
directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in  
receiver device.  
Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This  
device is a Class 1 Laser product.  
Reference unit, Bluetooth /infrared activated  
Settings on the test unit:  
Test unit  
From Desk Menu select  
.
In Contacts directory select My contacts card and select New card.  
Create one new contact. Type for e.g. “test” and acknowledge it with  
Done.  
Select your entry “test” and press the  
key.  
For infrared test: Select: File-->Send-->Via infrared  
If sending of business card fails, make sure again that infrared  
windows are directed to each other and infrared is activated in  
reference device. Then try again sending. Test was successful, if you get  
a message on receiver device.  
For Bluetooth test: Select: File-->Send--> Via Bluetooth  
Activate Bluetooth if not already done.  
Search window appears, if all Bluetooth devices in range will be  
displayed, the test is successful!  
Note: Bluetooth is activated!  
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15.GONOGO TEST  
After the optical check, a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the  
functionality of the phone.  
Please refer to the actual information on NOKIA Online. When using delivered tester support files, take  
care of the right setup according to the tester type and product type.  
Please refer to “Recommended Service Equipment” on NOKIA Online.  
Mobile Phone Tester  
16.BATTERY TEST  
A battery tester lets you test the capacity of NOKIA batteries.  
Please refer to the actual information on NOKIA Online.  
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17.FORWARDING OF REPAIRS  
When it is necessary to forward of repairs to appropriate service supplier with higher service level we recommend  
using the offered swap phone cartons as described in Spare Parts SB-004.  
Always Protect the window with a protection film.  
Put the unit under the stretch film.  
Add repair documentation e.g. filled-in service note into Fold the swap carton as shown in Spare Parts SB-004.  
the swap carton.  
There are two different sizes of swap cartons for common mobile phones.  
Service Manual 9300i Level 1&2  
Copyright © 2005 NOKIA Corporation. All rights reserved.  
 
nokia  
CONNECTING PEOPLE  
CMO Operations & Logistics  
WW Competence Transfer  
Multimedia Creation & Support  
Bochum / Germany  
PAGE 27 (27)  
Approved 1.0  
MGR  
CONFIDENTIAL  
18.11.2005  
18. ESD PROTECTION REQUIREMENTS  
Please refer to the NOKIA Online document Service Supplier Requirements in folder General instructions.  
USE Conductive bags and boxes  
USE ESD compatible service tools  
NO Smoking  
NO Drinking  
USE Conductive wastebaskets  
NO Eating  
NO Dust  
NO Useless Items  
NO Normal pressured air for  
cleaning  
USE ESD gloves when handling PWBs/PCBs  
USE Cleaning material without changing el. Characteristics  
USE Grounded service equipment, i.e. soldering station  
USE ESD clothes such as coat or frock  
modules/displays  
The video covers general issues concerning Electro-Static Discharge (ESD)  
Service Manual 9300i Level 1&2  
Copyright © 2005 NOKIA Corporation. All rights reserved.  
 

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