Mitel Cell Phone 5312 User Manual

MITEL  
COMMUNICATIONS DIRECTOR  
PLATFORM  
MITEL 5312 AND 5324 IP PHONES  
USER GUIDE  
Table of Contents  
- iii -  
Mitel 5312/5324 IP Phones User Guide  
- iv -  
Table of Contents  
- v -  
Mitel 5312/5324 IP Phones User Guide  
ABOUT YOUR PHONE  
The Mitel® 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that  
provide voice communication over an IP network. Each features a back-lit liquid crystal  
display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice  
announce with handsfree answerback, and a large ringing/message indicator. The 5312 IP  
Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys  
for one-touch feature access. Both phones provide ten fixed feature keys for convenient  
access to features such as Conferencing, Redial, and many customizable user settings.  
The 5312 and 5324 IP Phones support Mitel Call Control (MiNet) protocol and Session  
Initiated Protocol (SIP). The 5324 IP Phone also supports modules such as the Line Interface  
Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key Modules.  
The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The  
personal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; the  
remaining personal keys can be programmed as:  
Feature keys (for example, Do Not Disturb). You can program feature keys from your  
phone (5324 only), or using the Desktop Tool. Your administrator can also program  
feature keys.  
Speed Call keys. You can program speed call keys from your phone, or using the  
Desktop Tool.  
Line Appearances. Only the administrator can program line appearances.  
Note: For more information on the Desktop Tool, talk to your system administrator.  
- 1 -  
 
Mitel 5312/5324 IP Phones User Guide  
5312 IP Phone  
5324 IP Phone  
- 2 -  
Mitel 5312/5324 IP Phones User Guide  
Elements of Your Phone  
Function  
Feature  
1) Display  
Provides a two–line, 20–character liquid crystal display (LCD) viewing area that  
assists you in selecting and using phone features, accessing your voice mail, and  
identifying callers. When you access the Application key, prompts and feature  
information appear on the display screen. For information on selecting menu options,  
see "Selecting Menu Options" elsewhere in this guide.  
2) Softkeys (5324 IP  
Phone only)  
Context-sensitive keys change depending on the modes of the operation and the  
menu currently displayed. Softkeys enable you to easily view and select a variety of  
features.  
3) Ring/Message  
Indicator  
Flashes to signal an incoming call and to indicate a message waiting in your voice  
mailbox.  
4) Volume, Speaker and Provide the following audio control capability:  
Mute Controls  
(UP) and  
(DOWN) provide volume control for the ringer, handset, and  
handsfree speakers.  
(SPEAKER) enables and disables Handsfree mode.  
(MUTE) enables Mute, which allows you to temporarily turn your phone's handset,  
headset or handsfree microphone off during a call.  
5) Fixed Function Keys Give you access to the following phone functions:  
(MENU) : provides access to menus for your phone's additional features. Note :  
When navigating through Menu options, press  
up one menu level.  
(CANCEL) or  
(MENU) to back  
(CANCEL) : ends a call when pressed during the call, and, when you are  
programming the phone, eliminates any input and returns to the previous menu level.  
(REDIAL) : calls the last number dialed.  
(HOLD) : places the current call on hold.  
(TRANS/CONF) : initiates a call transfer or establishes a three–party  
conference call.  
(MESSAGE) : provides access to your voice mailbox and flashes to notify you  
of messages waiting in your voice mailbox. Note : The Ring/Message indicator also  
flashes when messages are waiting.  
6) Keypad  
Use to dial.  
7) Programmable  
Personal Keys and  
Designation Card  
Provides 12 or 24 keys that can be programmed as speed call keys, feature keys, or  
line appearance keys, according to your communication needs. Personal keys have  
status indicators. On a 5324 IP Phone, the bottom right personal key is always your  
Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your  
Prime Line key. Write the name (speed call, feature or line appearance) of the  
Personal keys that you program on the designation card (use the side of the card  
with the textboxes provided). Use the slot behind the plastic cover at the bottom of  
the phone to remove/insert the designation card.  
8) Handsfree Speaker  
9) Handset  
Provides sound for Handsfree calls and background music.  
Use for handset calls. If you are in headset or handsfree mode, you do not need to  
use the handset.  
- 3 -  
Mitel 5312/5324 IP Phones User Guide  
Ring/Message Indicators  
When indicator is  
it means that  
Flashing rapidly  
Your phone is ringing  
Flashing slowly  
A message or callback message is waiting at your phone  
Your phone is ringing another phone  
On  
Off  
Your phone is idle, or you are on a call  
Selecting Menu Options  
Because the 5324 IP Phone offers softkeys, feature availability and menu options for the  
5312 and 5324 IP Phones may differ.  
To select menu items on the display:  
1. On a 5324 IP Phone, press the softkeys.  
2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES  
0=DEFAULT #=NO appear and you want to select YES, press *.  
Procedures in this guide show all menu selection options, where applicable—for example,  
"Press the * or Yes softkey". Procedures in this guide also specify when a menu option is  
available on only one of the phones—for example, "On a 5324 IP Phone only, press the Save  
softkey".  
Using Your IP Phone with Mitel Unified Communicator Express  
Unified Communicator Express is a lightweight (server-less) unified communications client  
that provides productivity enhancements like click to dial, incoming caller ID pop-up, PC-  
based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory  
integration. In addition to enhancing telephony features in the office environment, it allows  
you to be immediately attentive to all incoming communications.  
For more information on installing and using this application, see the Mitel Unified  
Communicator Express documentation available at http://edocs.mitel.com.  
Using Your IP Phone in Remote Mode  
Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or  
in other locations away from the office. For information on how to program your IP Phone for  
remote operation, refer to the Multi-protocol Border Gateway Remote IP Phone Configuration  
Guide available at http://edocs.mitel.com.  
- 4 -  
       
Mitel 5312/5324 IP Phones User Guide  
About Feature Access Codes  
Use of some features requires dialing access codes. Ask your Administrator for a list of codes  
you should use.  
For Users on Resilient Mitel Communications Director (MCD)  
Systems  
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is  
switching to a secondary MCD system. The call continues but some of the keys and features  
on your phone function differently. The keys and most features begin working normally again  
after you hang up. If your phone switches to the secondary system while your speaker or  
handset is muted (that is, while the MUTE light is on), the call remains muted until you  
hang up. Normal operation resumes when your phone switches back to the primary system. If  
your phone is idle and switched to the secondary system, you'll see a flashing rectangle on  
the display. The rectangle remains until the switch to the primary system is complete.  
Line Interface Module  
The Line Interface Module is an optional device that adds an analog phone line (POTS)  
capability to your 5324 IP phone only. If Emergency Call Routing is not programmed on your  
MCD, you must use the Line Interface Module to dial emergency calls. For more information  
on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module  
connected to your 5324 IP Phone, all programming of the Line Interface Module, except the  
Analog Key, is done by the Installer when your phone is installed. For more information, refer  
to "Using the Line Interface Module" elsewhere in this guide.  
Note: The 5312 IP Phone does not support the Line Interface Module.  
- 5 -