Maxtor DIAMONDMAXTM 83240D3 User Manual

Dia m o n d Ma x™ 2 16 0

88400D8, 86480D6, 84320D4

83240D3 and 82160D2

Part #1384/A

CrystalMax™, CrystalMax™ 1080, DiamondMax™, DiamondMax™

1750, DiamondMax™ 2160 and MaxFax™ are trademarks of Maxtor

Corporation. No Quibble^®Service is a registered trademark of Maxtor

Corporation. Other brands or products are trademarks or registered

trademarks of their respective holders. Contents and specifications

U.S.A. 9/ 97

Corporate Headquarters

510 Cottonwood Drive

Milpitas, California 95035

Tel: 408-432-1700

Fax: 408-432-4510

Research and Developm ent

Engineering Center

2190 Miller Drive

Longmont, Colorado 80501

Tel: 303-651-6000

Fax: 303-678-2165

Be fo re Yo u Be g in

Thank you for your interest in the Maxtor DiamondMax™ 2160 AT hard disk drives. This manual provides

technical information for OEM engineers and systems integrators regarding the installation and use of the 88400D8,

86480D6, 84320D4, 83240D3 and 82160D2.

Drive repair should be performed only at an authorized repair center. For repair information, contact the

MaxtorCustomerServiceCenterat 800-2MAXTOR or408-432-1700.

Before unpacking the hard drive, please review Sections 1 through 4.

C A U T I O N

Maxtor Diam ondMax 2160 hard drives are precision products. Failure to

follow these precautions and guidelines outlined here m ay lead to

product failure, dam age and invalidation of all warranties.

BEFOREunpackingorhandlingadrive,takeallproperelectro-staticdischarge(ESD)

precautions,includingpersonnelandequipmentgrounding.Stand-alonedrivesaresensitiveto

ESDdamage.

BEFOREremovingdrivesfromtheirpackingmaterial,allowthemtoreachroom

temperature.

Duringhandling,NEVER drop,jar,orbumpadrive.

OnceadriveisremovedfromtheMaxtorshippingcontainer, IMMEDIATELYsecurethedrive

throughitsmountingholeswithinachassis.Otherwise,storethedriveonapadded,grounded,

antistaticsurface.

NEVERswitchDC powerontothedrivebyplugginganelectricallyliveDC sourcecableinto

thedrive'sconnector.NEVERconnectalivebustothedrive'sinterfaceconnector.

Please do not remove or cover up Maxtor factory-installed drive labels.

They contain information required should the drive ever need repair.

DIAMONDMAX1750PRODUCT MANUAL

Co n t e n t s

S e c t io n 1 — In t ro d u c t io n

Maxtor Corporation

Products

1 - 1

1 - 2

Support

Manual Organization

Abbreviations

Conventions

Key Words

Numbering

Signal Conventions

S e c t io n 2 — P ro d u c t De s c rip t io n

The DiamondMax™ 2160

Product Features

2 - 2

2 - 3

2 - 4

2 - 5

2 - 6

Functional/ Interface

Zone Density Recording

Read/ Write Multiple Mode

UltraDMA - Mode 2

Multi-word DMA (EISA Type B) - Mode 2

Sector Address Translation

Logical Block Addressing

Defect Management Zone

On-the-Fly Hardware Error Correction Code (ECC)

Software ECC Correction

Automatic Head Park and Lock Operation

Cache Management

Buffer Segmentation

Read-Ahead Mode

Automatic Write Reallocation (AWR)

Write Cache Stacking

Major HDA Components

Drive Mechanism

Rotary Actuator

Read/ Write Electronics

Read/ Write Heads and Media

Air Filtration System

Microprocessor

Subsystem Configuration

Dual Drive Support

Cable Select Option

Jumper Location/ Configuration

4092 Cylinder Limitation

DIAMONDMAX1750PRODUCT MANUAL

S e c t io n 3 — P ro d u c t S p e c ific a t io n s

Configuration

3 - 1

3 - 2

3 - 3

3 - 4

3 - 5

Performance

Physical Dimensions

Power Requirements

Power Mode Definitions

Environmental

Shock and Vibration

Reliability and Maintenance

Data Reliability

Acoustic Noise

EPA Energy Star Compliance

EMC/ EMI

Standard Test Methods

Safety Regulatory Compliance

S e c t io n 4 — Ha n d lin g a n d In s t a lla t io n

Pre-formatted Drive

4 - 1

4 - 2

4 - 3

4 - 4

4 - 6

4 - 7

4 - 8

4 - 10

Important Notice

Hard Drive Handling Precautions

Electro-Static Discharge (ESD)

Unpacking and Inspection

R epacking

Physical Installation

Drive Jumper Settings

Mounting Drive in System

Attaching IDE Interface and Power Cables

Attaching System Cables

System Setup

Hard Drive Preparation

S e c t io n 5 — AT In t e rfa c e De s c rip t io n

Interface Connector

Pin Description Summary

Pin Description Table

PIO Timing

5 - 1

5 - 2

5 - 3

5 - 4

5 - 5

DMA Timing

Ultra DMA Timing Parameters

DIAMONDMAX1750PRODUCT MANUAL

S e c t io n 6 — Ho s t S o ft w a re In t e rfa c e

Task File Registers

6 - 1

6 - 2

6 - 3

6 - 4

6 - 5

6 - 6

Data Register

Error Register

Features Register

Sector Count Register

Sector Number Register

Cylinder Number Registers

Device/ Head Register

Status Register

Command Register

Read Commands

Write Commands

Mode Set/ Check Commands

Power Mode Commands

Initialization Commands

Seek, Format, and Diagnostic Commands

S.M.A.R.T. Commands

Summary

Control Diagnostic Registers

Alternate Status Register

Device Control Register

Digital Input Register

Reset and Interrupt Handling

iii

DIAMONDMAX1750PRODUCT MANUAL

S e c t io n 7 — In t e rfa c e Co m m a n d s

Command Summary

Read Commands

Read Sector(s)

7 - 1

7 - 2

7 - 3

7 - 4

7 - 5

7 - 7

7 - 9

7 - 12

7 - 13

7 - 14

Read Verify Sector(s)

Read Sector Buffer

Read DMA

Read Multiple

Set Multiple

Write Commands

Write Sector(s)

Write Verify Sector(s)

Write Sector Buffer

Write DMA

Write Multiple

Ultra DMA

Set Feature Commands

Set Features Mode

Power Mode Commands

Standby Immediate

Idle Immediate

Standby

Idle

Check Power Mode

Set Sleep Mode

Default Power-on Condition

Initialization Commands

Identify Drive

Initialize Drive Parameters

Seek, Format, and Diagnostic Commands

S.M.A.R.T. Command Set

S e c t io n 8 — S e rvic e a n d S u p p o rt

Service Policy

No Quibble Service

Support

8 - 1

Glo s s a ry

Glossary

GL - 1

DIAMONDMAX1750PRODUCT MANUAL

Fig u re s

Fig u r e

Tit le

P a g e

2 - 1

3 - 1

4 - 1

4 - 2

4 - 3

4 - 4

4 - 5

4 - 6

4 - 7

4 - 8

4 - 9

4 - 10

4 - 11

5 - 1

5 - 2

5 - 3

5 - 4

5 - 5

5 - 6

5 - 7

5 - 8

5 - 9

5 - 10

5 - 11

5 - 12

5 - 13

PCBA Jumper Locations and Configuration

Outline and Mounting Dimensions

Multi-pack Shipping Container

2 - 6

3 - 2

4 - 2

4 - 3

4 - 4

4 - 5

4 - 6

4 - 7

4 - 9

5 - 1

5 - 3

5 - 4

5 - 5

5 - 6

5 - 7

5 - 8

5 - 9

5 - 10

Single-pack Shipping Container (Option A)

Single-pack Shipping Container (Option B)

Master/ Slave Jumper Detail

5.25-inch Mounting Brackets/ Slider Rails

5.25-inch Installation

3.5-inch Installation

IDE Interface and Power Cabling Detail

System Interface Card Cabling

System Mother Board Cabling

J46 (4092 Cylinder Limitation) Detail

Data Connector

PIO Data Transfer to/ from Device

Multi-word DMA Data Transfer

Initiating an Ultra DMA Data In Burst

Sustained Ultra DMA Data In Burst

Host Pausing an Ultra DMA Data In Burst

Device Terminating an Ultra DMA Data In Burst

Host Terminating an Ultra DMA Data In Burst

Initiating an Ultra DMA Data Out Burst

Sustained Ultra DMA Data Out Burst

Device Pausing an Ultra DMA Data Out Burst

Host Terminating an Ultra DMA Data Out Burst

Device Terminating an Ultra DMA Data Out Burst

DIAMONDMAX1750–INTRODUCTION

SECTION 1

In t ro d u c t io n

Ma xt o r Co rp o ra t io n

Maxtor Corporation has been providing high-quality computer storage products since 1982. Along the way,

we’ve seen many changes in data storage needs. Not long ago, only a handful of specific users needed more than

a couple hundred megabytes of storage. Today, downloading from the Internet and CD-ROMs, multimedia,

networking and advanced office applications are driving storage needs even higher. Even home PC applications

need capacities measured in gigabytes, not megabytes.

P r o d u c t s

Maxtor’s products meet those demanding storage capacity requirements with room to spare. They feature

proven compatibility and reliability. While DiamondMax™ 2160 is the latest addition to our family of high

performance desktop hard drives, the DiamondMax™ 1750 and CrystalMax™ 1080 series hard drives deliver

industry-leading capacity, performance and value for many PC applications.

S u p p o r t

No matter which capacity, all Maxtor hard drives are supported by our commitment to total customer

satisfaction and our No Quibble^®Service guarantee. One call – or a visit to our home page on the Internet

(http:/ / www.maxtor.com) – puts you in touch with either technical support or customer service. We’ll

provide you the information you need quickly, accurately and in the form you prefer – a fax, a downloaded

file or a conversation with a representative.

Ma n u a l Org a n iza t io n

This hard disk drive reference manual is organized in the following method:

❏ Section 1 – Introduction

❏ Section 2 – Description

❏ Section 3 – Specifications

❏ Section 4 – Installation

❏ Section 5 – AT Interface

❏ Section 6 – Host Software Interface

❏ Section 7 – Interface Commands

❏ Section 8 – Service and Support

❏ Appendix – Glossary

Ab b re via t io n s

ABBRV DESCRIPTION

ATA AT attachment

bpi bits per inch

MB megabyte

Mbits/sec megabits per second

CHS cylinder - head - sector

db decibels

MB/sec megabytes per second

MHz megahertz

dBA decibels, A weighted

DMA direct memory access

ECC error correction code

fci flux changes per inch

ms millisecond

MSB most significant bit

mV millivolts

ns nanoseconds

acceleration

PIO programmed input/output

RPM revolutions per minute

tpi tracks per inch

GB gigabyte

Hz hertz

KB kilobyte

UDMA ultra direct memory access

µsec microsecond

LBA logical block address

LSB least significant bit

mA milliamperes

volts

watts

1 – 1

DIAMONDMAX1750–INTRODUCTION

Co n ve n t io n s

If there is a conflict between text and tables, the table shall be accepted as being correct.

Ke y Wo rd s

The names of abbreviations, commands, fields and acronyms used as signal names are in all uppercase type

(e.g., IDENTIFY DRIVE). Fields containing only one bit are usually referred to as the “name” bit instead of

the “name” field.

Names of drive registers begin with a capital letter (e.g., Cylinder High register).

N u m b e r in g

Numbers that are not followed by a lowercase “b” or “h” are decimal values. Numbers that are followed by

a lowercase “b” (e.g., 01b) are binary values. Numbers that are followed by a lowercase “h” (e.g., 3Ah) are

hexadecimal values.

S ig n a l Co n ve n t io n s

Signal names are shown in all uppercase type.

All signals are either high active or low active signals. A dash character (-) at the end of a signal name

indicates that the signal is low active. A low active signal is true when it is below ViL and is false when it is

above ViH. A signal without a dash at the end indicates that the signal is high active. A high active signal is

true when it is above ViH and is false when it is below ViL.

When a signal is asserted, it means the signal is driven by an active circuit to its true state.

When a signal is negated, it means the signal is driven by an active circuit to its false state.

When a signal is released, it means the signal is not actively driven to any state. Some signals have bias

circuitry that pull the signal to either a true or false state when no signal driver is actively asserting or negating

the signal. These instances are noted under the description of the signal.

1 – 2

PRODUCTDESCRIPTION

SECTION 2

P ro d u c t De s c rip t io n

Maxtor DiamondMax™ 2160 AT disk drives are 1-inch high, 3.5-inch diameter random access storage devices

which incorporate an on-board Ultra DMA/ ATA controller. High capacity is achieved by a balanced

combination of high areal recording density and the latest data encoding and servo techniques.

Maxtor's latest advancements in electronic packaging and integration methods have lowered the drive's power

consumption and increased its reliability. Advanced magneto-resistive read/ write heads, an state-of-the-art head/

disk assembly using an integrated motor/ spindle design allow up to four disks in a 3.5-inch package.

Exceptionally high data transfer rates and < 9.7 ms access times make these performance series disk drives

especially well-suited to high speed desktop and server applications.

Dia m o n d Ma x 2 1 6 0 Ke y Fe a t u re s

ANSI ATA-4 compliant PIO Mode 4 interface (Enhanced IDE)

Supports Ultra DMA Mode 2 for 33 MB/ sec data transfers

256 KB buffer with multi-adaptive cache manager

< 9.7 ms seek time

Zone density and I.D.-less recording

High reliability with > 500,000 hour MTBF

Outstanding shock resistance at 150 Gs

High durability with 50K constant start/ stop cycles

Advanced multi-burst on-the-fly Error Correction Code (ECC)

Extended data integrity with ECC protected data and fault tolerant servo synchronization fields

Supports EPA Energy Star Standards (Green PC Friendly) with ATA powering savings commands

Auto park and lock actuator mechanism

Low power consumption

S.M.A.R.T. Capability

Note: Maxtor defines one megabyte as 10⁶or one million bytes and one gigabyte as 10⁹or one billion bytes.

2 – 1

PRODUCTDESCRIPTION

P ro d u c t Fe a t u re s

Fu n c t io n a l / In t e rfa c e

Maxtor DiamondMax™ 2160 hard drives contain all necessary mechanical and electronic parts to interpret control

signals and commands from an AT-compatible host computer. See Section 3 Product Specifications, for complete

drive specifications.

Zo n e De n s it y Re c o rd in g

The disk capacity is increased with bit density management – common with Zone Density Recording. Each

disk surface is divided into 16 circumferential zones. All tracks within a given zone contain a constant

number of data sectors. The number of data sectors per track varies in different zones; the outermost zone

contains the largest number of data sectors and the innermost contains the fewest.

Re a d /Writ e Mu lt ip le Mo d e

This mode is implemented per ANSI ATA/ ATAPI-4 specification. Read/ Write Multiple allows the host to

transfer a set number of sectors without an interrupt request between them, reducing transfer process

overhead and improving host performance.

Ult ra DMA - Mo d e 2

Maxtor DiamondMax 2160 hard drives fully comply with the new ANSI Ultra DMA protocol, which greatly

improves overall AT interface performance by significantly improving burst and sustained data throughput.

Mu lt i-w o rd DMA (EIS A Typ e B) - Mo d e 2

Supports multi-word Direct Memory Access (DMA) EISA Type B mode transfers.

S e c t o r Ad d re s s Tra n s la t io n

All DiamondMax 2160 drives feature a universal translate mode. In an AT/ EISA-class system, the drive may

be configured to any specified combination of cylinders, heads and sectors (within the range of the drive's

formatted capacity). DiamondMax 2160 drives power-up in a translate mode:

MODEL

CYLINDERS

16,278

13,395

8,930

HEADS

SECTORS

CAPACITY

8,400 MB

6,480 MB

4,320 MB

3,240 MB

2,160 MB

88400D8

86480D6

84320D4

83240D3

82160D2

6,697

4,465

2 – 2

PRODUCTDESCRIPTION

Lo g ic a l Blo c k Ad d re s s in g

The Logical Block Address (LBA) mode can only be utilized in systems that support this form of translation.

The cylinder, head and sector geometry of the drive, as presented to the host, differs from the actual physical

geometry.

The host AT computer may access a drive of set parameters: number of cylinders, heads and sectors per

track, plus cylinder, head and sector addresses. However, the drive can’t use these host parameters directly

because of zoned recording techniques. The drive translates the host parameters to a set of logical internal

addresses for data access.

The host drive geometry parameters are mapped into an LBA based on this formula:

LBA

(HSCA - 1) + HHDA x HSPT + HNHD x HSPT x HCYA

(HSCA - 1) + HSPT x (HHDA + HNHD x HCYA)

(1)

(2)

where

HSCA = Host Sector Address, HHDA = Host Head Address

HCYA = Host Cylinder Address, HNHD = Host Number of Heads

HSPT = Host Sectors per Track

The LBA is checked for violating the drive capacity. If it does not, the LBA is converted to physical drive

cylinder, head and sector values. The physical address is then used to access or store the data on the disk and

for other drive related operations.

De fe c t Ma n a g e m e n t Zo n e (DMZ)

Each drive model has a fixed number of spare sectors per drive, all of which are located at the end of the

drive. Upon detection of a bad sector that has been reassigned, the next sequential sector is used.

For example, if sector 3 is flagged, data that would have been stored there is “pushed down” and recorded

in sector 4. Sector 4 then effectively becomes sector 3, as sequential sectors are “pushed down” across the

entire drive. The first spare sector makes up for the loss of sector 3, and so maintains the sequential order of

data. This push down method assures maximum performance.

On -t h e -Fly Ha rd w a re Erro r Co rre c t io n Co d e (ECC)

10 bits, single burst, guaranteed

S o ft w a re ECC Co rre c t io n

64 bits, single burst, guaranteed

28 bits, double bursts, guaranteed

Au t o m a t ic P a rk a n d Lo c k Op e ra t io n

Immediately following power down, dynamic braking of the spinning disks delays momentarily allowing the

read/ write heads to move to an inner mechanical stop. A small fixed magnet holds the rotary actuator in

place as the disk spins down. The rotary actuator is released only when power is again applied.

2 – 3

PRODUCTDESCRIPTION

Ca c h e Ma n a g e m e n t

Bu ffe r S e g m e n t a t io n

The data buffer is organized into two segments: the data buffer and the micro controller scratch pad.

The data buffer is dynamically allocated for read and write data depending on the commands received.

A variable number of read and write buffers may exist at the same time.

Re a d -Ah e a d Mo d e

Normally, this mode is active. Following a read request, disk read-ahead begins on the first sector and

continues sequentially until the allocated buffer is full. If a read request is received during the read-ahead

operation, the buffer is examined to determine if the request is in the cache. If a cache hit occurs, read-

ahead mode continues without interruption and the host transfer begins immediately.

Au t o m a t ic Writ e Re a llo c a t io n (AWR)

This feature is part of the write cache and reduces the risk of data loss during deferred write operations. If a

disk error occurs during the disk write process, the disk task stops and the suspect sector is reallocated to a

pool of alternate sectors located at the end of the drive. Following reallocation, the disk write task continues

until it is complete.

Writ e Ca c h e S t a c k in g

Normally, this mode is active. Write cache mode accepts the host write data into the buffer until the buffer

is full or the host transfer is complete. A command complete interrupt is generated at the end of the transfer.

A disk write task begins to store the host data to disk. Host write commands continue to be accepted and

data transferred to the buffer until either the write command stack is full or the data buffer is full. The drive

may reorder write commands to optimize drive throughput.

2 – 4

PRODUCTDESCRIPTION

Ma jo r HDA Co m p o n e n t s

Drive Me c h a n is m

A brush-less DC direct drive motor rotates the spindle at 5,200 RPM (±0.1%). The dynamically balanced

motor/ spindle assembly ensures minimal mechanical run-out to the disks. A dynamic brake provides a fast

stop to the spindle motor upon power removal. The speed tolerance includes motor performance and motor

circuit tolerances.

Ro t a ry Ac t u a t o r

All DiamondMax™ 2160 drives employ a rotary voice coil actuator which consists of a moving coil, an

actuator arm assembly and stationary magnets. The actuator moves on a low-mass, low-friction center shaft.

The low friction contributes to fast access times and low power consumption.

Re a d /Writ e Ele c t ro n ic s

An integrated circuit mounted within the sealed head disk assembly (near the read/ write heads) provides up

to eight head selection (depending on the model), read pre-amplification and write drive circuitry.

Re a d /Writ e He a d s a n d Me d ia

Low mass, low force magneto-resistive read/ write heads record data on 3.5-inch diameter disks. Maxtor uses

a sputtered thin film medium on all disks for DiamondMax 2160 drives.

Air Filt ra t io n S ys t e m

All DiamondMax 2160 drives are assembled in a Class 100 controlled environment. Over the life of the drive,

a 0.1 micron filter and breather filter located within the sealed head disk assembly (HDA) maintain a clean

environment to the heads and disks. DiamondMax 2160 drives are designed to operate in a typical office

environment with minimum environmental control.

M ic r o p r o c e s s o r

The microprocessor controls the following functions for the drive electronics:

Command execution

Cache management

Data correction and error recovery

Diagnostic execution

Data sequencing

Head positioning (including error recovery)

Host interface

Index detection

Spin speed control

Se e ks

Se rvo

S.M.A.R.T.

2 – 5

PRODUCTDESCRIPTION

S u b s ys t e m Co n fig u ra t io n

Du a l Drive S u p p o rt

Two drives may be accessed via a common interface cable, using the same range of I/ O addresses. The drives

are jumpered as device 0 or 1 (Master/ Slave), and are selected by the drive select bit in the

Device/ Head register of the task file.

All Task File registers are written in parallel to both drives. The interface processor on each drive decides

whether a command written to it should be executed; this depends on the type of command and which

drive is selected. Only the drive selected executes the command and activates the data bus in response to

host I/ O reads; the drive not selected remains inactive.

A master/ slave relationship exists between the two drives: device 0 is the master and device 1 the slave.

When J50 is closed (factory default, figure 2-1), the drive assumes the role of master; when open, the drive

acts as a slave. In single drive configurations, J50 must be closed.

Ca b le S e le c t Op t io n

CSEL (cable select) is an optional feature per ANSI ATA specification. Drives configured in a multiple drive

system are identified by CSEL’s value:

– If CSEL is grounded, then the drive address is 0.

– If CSEL is open, then the drive address is 1.

J u m p e r Lo c a t io n /Co n fig u ra t io n

Darkened jumper pins indicate factory-installed (default) shunts.

JUMPER CONFIGURATION

J50

J48

J46

J44

J42

Master/Slave

Only drive in single drive system*

Master drive in dual drive system*

Slave drive in dual drive system

Cable Select

Disabled*

Enabled

4092 Cylinder Limitation

Disabled*

Enabled

Factory Reserved

Key * = Default C = Closed (jumper installed) O = Open (no jumper installed)

Figure 2-1

PCBA Jumper Location and Configuration

4 0 9 2 Cylin d e r Lim it a t io n

On some older BIOS', primarily those that auto-configure the disk drive, a hang may occur when the drive

cylinder value exceeds 4096. The 4092 Cylinder Limitation jumper reduces the capacity in the Identify Drive to

4092 allowing large capacity drives to work with older BIOS'. A software driver is required to access the full

capacity of the drive.

2 – 6

PRODUCTSPECIFICATIONS

SECTION 3

P ro d u c t S p e c ific a t io n s

Mo d e ls a n d Ca p a c it ie s

MODEL

88400D8

86480D6

84320D4

83240D3

82160D2

Formatted Capacity (LBA Mode)

8,400 MB 6,480 MB 4,320 MB 3,240 MB 2,160 MB

Maxtor defines one megabyte as 10⁶or one million bytes and one gigabyte as 10⁹or one billion bytes.

Drive Co n fig u ra t io n

MODEL

88400D8

86480D6

84320D4

ATA-4 / EIDE

EPR4 RLL 16/17

1:1

83240D3

82160D2

Integrated Controller / Interface

Encoding Method

Interleave

Servo System

Embedded

Buffer Size / Type

Data Zones per Surface

Data Surfaces / Heads

Aerial Density

256 KB / EDO DRAM

1,500 Mb / in²

7,825

Tracks per Surface (Cylinders)

Track Density

7,777 tpi

164-209 kfci

155-197 kbpi

512

Flux Density

Recording Density

Bytes per Sector / Block

Sectors per Track

Sectors per Drive

195-312

16,481,808 12,658,776 8,439,184 6,329,388 4,219,592

P e rfo rm a n c e S p e c ific a t io n s

MODEL

88400D8

86480D6

84320D4

83240D3

82160D2

Seek Times (typical)

Track-to-track

< 1.0 ms

Average

9.7 ms

Maximum

18 ms

5.77 ms

Average Latency

Rotational Speed (±0.1%)

Controller Command Overhead

Data Transfer Rate

5,200 RPM

< 0.3 ms

To/from Interface

up to 33.0 MB/sec

up to 16.7 MB/sec

(Ultra DMA - Mode 2)

To/from Interface

(PIO 4/Multi-word DMA - Mode 2)

To/from Media

10.6 to 17.0 MB/sec

7.3 sec typical

Start Time (0 to Drive Ready)

3 – 1

PRODUCTSPECIFICATIONS

P h ys ic a l Dim e n s io n s

PARAMETER

Height

Length

Width

Weight

STANDARD

1.00 inch

5.75 inches

4.00 inches

1.2 pounds

METRIC

25.4 millimeters

146.1 millimeters

101.6 millimeters

0.5 kilograms

Figure 3 - 1

Outline and Mounting Dimensions

3 – 2

PRODUCTSPECIFICATIONS

P o w e r Re q u ire m e n t s (Average)

MODE

12V ± 8%

1070 mA

530 mA

255 mA

250 mA

2 mA

5V ± 5%

390 mA

415 mA

445 mA

250 mA

140 mA

POWER

14.0 W

8.5 W

5.0 W

4.0 W

0.7 W

Spin-up (peak)

Seek

Read/Write

Idle

Standby

P o w e r Mo d e De fin it io n s

S p in -u p

The drive is spinning up following initial application of power and has not yet reached full speed.

S e e k

A random access operation by the disk drive.

Re a d /Wr it e

Data is being read from or written to the drive.

Id le

The drive is spinning, the actuator is parked and powered off and all other circuitry is powered on. The

drive is capable of responding to read commands within 40 ms.

S t a n d b y

The spin motor is not spinning. The drive will leave this mode upon receipt of a command that requires disk

access. The time-out value for this mode is programmable. The buffer is active to accept write data.

EP A En e rg y S t a r Co m p lia n c e

Maxtor Corporation supports the goals of the U.S. Environmental Protection Agency’s Energy Star program

to reduce the electrical power consumption of computer equipment.

En viro n m e n t a l Lim it s

PARAMETER

OPERATING

NON-OPERATING/STORAGE

Temperature

5° C to 55° C

low temperature (-40° C) per MIL-STD-810E, method 502.3.

high temperature (71° C) per MIL-STD-810E, method 501.3,

climatic category; hot-induced conditions.

Thermal Gradient

Relative Humidity

Wet Bulb

25° C per hour (maximum)

5% to 95% (non-condensing)

27° C (maximum)

Altitude

-200 to 10,000 feet

(with any naturally occurring

Per MIL-STD-810E, method 500.3, low pressure (altitude) test

procedure I. storage; test condition 2, transport aircraft cargo

temperature and humidity rate within compartment pressure.

this range)

Acoustic Noise (Idle mode)

37 dBA average sound power

(per ISO 7779, 10 microphone)

3 – 3

PRODUCTSPECIFICATIONS

S h o c k a n d Vib ra t io n

PARAMETER

OPERATING

NON-OPERATING

Mechanical Shock

Random Vibration

20 Gs, 2.0 ms, no errors

150 Gs, 2.0 ms, no damage

Per MIL-STD-810E, Method 514.4, Basic

transportation, Vertical axis PSD profile.

10 Hz at 0.0125 G²/Hz

Per MIL-STD-810E, Method 514.4, Basic

transportation, Vertical axis PSD profile.

10 Hz at 0.015 G²/Hz

40 Hz at 0.0125 G²/Hz

40 Hz at 0.015 G²/Hz

500 Hz at 0.000125 G²/Hz

500 Hz at 0.00015 G²/Hz

Swept Sine Vibration

5 - 20 Hz

21 - 300 Hz

0.049 inches double amplitude

1.0 G peak amplitude

Re lia b ilit y S p e c ific a t io n s

A FR

< 1.7%

The annualized average failure rate (AFR) applies to the period prior

to the expiration of component design life, and is based on failures

chargeable to Maxtor. Determination of the AFR takes into account:

a.) in-warranty field failure returns less quality acceptance-related

failures and b.) an AFR equaling an exponentially weighted moving

and average monthly failure rate multiplied by 12.

M TBF

> 500,000 hours

Maxtor does not differentiate between various usage profiles (e.g.,

power-on hours, power saving modes, non-operating periods or

operating temperatures within the published specification.)

Qu a lit y Ac c e p t a n c e Ra t e

99.85% (< 1,500 DPPM)

The quality acceptance rate indicates the percentage of Maxtor

products successfully installed by our customers, and/ or the number

of defective parts per million (DPPM) encountered during the entire

installation process.

S t a rt /S t o p Cyc le s

50,000 (minimum)

This indicates the minimum cycles for reliable start/ stop function at a

≥ 60% confidence level.

Da t a Re lia b ilit y

< 1 per 10¹³bits read

Data errors (non-recoverable). Average data error rate allowed with all

error recovery features activated.

Seek errors

< 1 per 10⁶seeks

Co m p o n e n t De s ig n Life

5 years (minimum)

Component design life is defined as a.) the time period before

identified wear-out mechanisms impact the failure rate, or b.) the time

period up to the wear-out point at which useful component life

expires.

3 – 4

PRODUCTSPECIFICATIONS

EMC/EMI

Ra d ia t e d Ele c t ro m a g n e t ic Fie ld Em is s io n s - EMC Co m p lia n c e

The hard disk drive mechanism is designed as a subassembly for installation into a suitable enclosure and is

therefore not subject to Subpart J of Part 15 of FCC Rules (47CFR15) or the Canadian Department of

Communications Radio Interference Regulations. Although not required, the disk mechanism has been

tested within a suitable end-use product and found to comply with Class B limits of the FCC Rules and

Regulations of the Canadian Department of Communications.

The CE Marking indicates conformity with the European Union Low Voltage Directive (73/ 23/ EEC) when

the disk mechanism is installed in a typical personal computer. Maxtor recommends that testing and analysis

for EMC compliance be performed with the disk mechanism installed within the user's end-use application.

Ca n a d ia n Em is s io n s S t a t e m e n t

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set

out in the radio interference regulations of the Canadian department of communications.

Le present appareil numerique n'emet pas de bruit radioelectriques depassant les limites applicables aux

appareils numeriques de Class B prescrites dans le reglement sur le brouillage radioelectrique edicte par le

ministere des communications du Canada.

Ra d ia t e d Ma g n e t ic Fie ld Em is s io n s

Minimum of VDE Class B and MIL-STD-461/ 462, Method RE01 (stand-alone test configuration).

Ra d ia t e d Ele c t ro m a g n e t ic Fie ld Im m u n it y

IEC 801-3, Class 2 compliance.

Ra d ia t e d Ma g n e t ic Fie ld Im m u n it y

Per MIL-STD-461/ 462, Method RD01(15 Hz to 100 kHz, stand-alone test configuration).

S t a n d a rd Te s t Me t h o d s

Traditional hard drive specifications are open to incorrect interpretation, but MIL-STD test methods accurately

measure how products perform in real-world conditions. These methods have gained worldwide acceptance

since they reflect actual environments, have well-defined test requirements, are easily understood and provide

repeatable results. They objectively demonstrate to our customers the reliable, durable design of Maxtor hard

drives. Each MIL-STD specification provides the basic method and condition information needed for reference

by a knowledgeable Test and Qualification Engineer.

Acoustic specifications such as sound pressure are misleading because the test methods used are not controlled

by recognizable standards. The sound pressure measurement itself is the least meaningful indicator of noise

emissions as it relates to the human ear. The specification of sound power, loudness and sharpness are

considered the most accurate acoustic measurement methodologies recognized by the leading acoustic

measurement experts. ISO 7779, sound power, ISO 532B, loudness and sharpness (proposed ANSI standard by

Eberhard Zwicker) are repeatable test methods providing results reproducible in any properly equipped

acoustic lab.

S a fe t y Re g u la t o ry Co m p lia n c e

All Maxtor DiamondMax™ 2160 drives comply with relevant product safety standards such as CE, CUL, TUV

and UL rules and regulations. As delivered, DiamondMax 2160 hard disk drives are designed for system

integration before they are used.

3 – 5

INSTALLATION

SECTION 4

Ha n d lin g a n d In s t a lla t io n

P re -fo rm a t t e d Drive

This Maxtor hard drive has been formatted at the factory. Do not use a low-level formatting program.

Im p o rt a n t No t ic e

There are a number of system BIOS’s currently in use which do not support hard drives with more than 4095

cylinders (2.1 gigabytes). This section contains information describing the conditions which may identify this

limitation. In order to obtain the full capacity of your Maxtor drive, you will need to follow the recommended

installation instructions.

Ha rd Drive Ha n d lin g P re c a u t io n s

◆ During handling, NEVER drop, jar, or bump a drive. Handle the drive by its sides and avoid touching the printed circuit

board assembly (PCBA).

◆ Hard drives are sensitive to electrostatic discharge (ESD) damage. Use proper ESD practices by grounding yourself

and the computer system the hard drive will be installed in.

◆ Allow the hard drive to reach room temperature BEFORE installing it in your computer system.

◆ NEVER switch DC power onto the drive by plugging an electrically live DC source cable into the drive's connector.

NEVER connect a live connector to the hard drive's IDE interface connector.

Ele c t ro -S t a t ic Dis c h a rg e (ES D)

To avoid some of the problems associated with ESD, Maxtor advises that anyone handling a disk drive use a

wrist strap with an attached wire connected to an earth ground. Failure to observe these precautions voids the

product warranty.

Manufacturers frequently experience “unsolved” component/ hardware malfunctions often caused by ESD. To

reduce the incidence of ESD-related problems, Maxtor recommends that any electronics manufacturing plans

include a comprehensive ESD program, the basic elements and functions of which are outlined here:

ESD Program Element

Management

Chief coordinator

Multi-department committee

Employee training

ESD Program Function

Institute and maintain

Organize and enforce

Evaluate and improve

Educate and inform

ESD program supplies typically include: wrist- and foot-worn grounding straps; counter-top and floor antistatic

matting; wrist strap testers; ESD video and training materials. Sources for such supplies include:

Static Control Systems – 3M

225-4S, 3M Center

Charleswater

93 Border St.

St. Paul, MN 55144

West Newton, MA 02165-9990

Maxtor also offers a complete video training package, “Care and Handling of Maxtor Disk Drives.”

Contact your Maxtor representative for details.

4 – 1

INSTALLATION

Un p a c k in g a n d In s p e c t io n

Retain any packing material for reuse. Inspect the shipping container for evidence of damage in transit. Notify

the carrier immediately in case of damage to the shipping container.

As they are removed, inspect drives for evidence of shipping damage or loose hardware. If a drive is damaged

(and no container damage is evident), notify Maxtor immediately for drive disposition.

Figure 4 - 1

Multi-pack Shipping Container

4 – 2

INSTALLATION

Figure 4 - 2

Single Pack Shipping Container (Option A)

Figure 4 - 3

Single Pack Shipping Container (Option B)

Re p a c k in g

If a Maxtor drive requires return, repack it using Maxtor packing materials, including the antistatic bag.

P h ys ic a l In s t a lla t io n

Re c o m m e n d e d Mo u n t in g Co n fig u ra t io n

The DiamondMax™ 2160 drive design allows greater shock tolerance than that afforded by larger, heavier

drives. The drive may be mounted in any attitude using four size 6-32 screws with 1/ 8-inch maximum

penetration and a maximum torque of 5-inch pounds. See Figure 3-1 for mounting dimensions. Allow

adequate ventilation to the drive to ensure reliable operation.

4 – 3

INSTALLATION

Drive J u m p e r S e t t in g s

Figure 4-4 shows the valid jumper settings for the Maxtor hard drive.

Ma s t e r Devic e

S lave Devic e

J50 J48 J46 J44 J42

EIDE Interface Connector J 1

Power Connector J 2

J50 – Master/Slave

J48 – Cable Select

J46 – 4092 Cylinder Limitation

J44 – Factory Reserved

J42 – Factory Reserved

Figure 4 - 4

Master/Slave Jumper Detail

Mo u n t in g Drive in S ys t e m

Turn the computer OFF, disconnect the power cord and remove the cover. Refer to your computer user’s

manual for additional information.

In s t a llin g 5 .2 5 -in c h Mo u n t in g Bra c k e t s

Mounting brackets are only needed when the drive will be installed in a 5.25-inch drive bay. This step is not

necessary when installing the drive in a 3.5-inch bay. See Figure 4-5 below.

Mo u n t in g Ra ils

Mounting rails are attached to the mounting bracket for systems requiring this feature. See Figure 4-5 below.

Figure 4 - 5

5.25-inch Mounting Brackets/Slider Rails

4 – 4

INSTALLATION

Note: The following figures are examples of typical computer systems and mounting placements. The

computer system the Maxtor hard drive is being installed in may have implemented a different mounting and

placement methodology.

Mo u n t in g Drive in 5 .2 5 -in c h Ba y

If the Maxtor hard drive will be mounted in a 5.25-inch bay, install it as shown in Figure 4-6 below.

Figure 4 - 6

5.25-inch Installation

Mo u n t in g Drive in 3 .5 -in c h Ba y

If the Maxtor hard drive will be mounted in a 3.5-inch bay, install it as shown in Figure 4-7 below.

Figure 4 - 7

3.5-inch Installation

4 – 5

INSTALLATION

At t a c h in g IDE In t e rfa c e a n d P o w e r Ca b le s

In order for your computer to recognize that the Maxtor hard drive is in the system, the IDE interface and power

cables must be connected to the hard drive, the mother board or the IDE hard drive interface card.

1 Attach an available IDE interface connector to J1 (see Figure 4-8 below) on the Maxtor hard drive.

This connector is keyed and will only fit in one orientation. Do not force the connector.

The striped or colored edge of the IDE interface cable indicates pin 1. Pin 1 on the IDE interface cable should

match pin 1 on the drive connector. On the Maxtor hard drive, pin 1 is closest to the power connector.

2 Connect an available power connector to J2 (see Figure 4-8 below) on the Maxtor hard drive.

This connector is keyed and will only fit in one orientation. Do not force the connector.

Striped/colored edge is pin 1

Figure 4 - 8

IDE Interface and Power Cabling Detail

IMPORTANT: After attaching the IDE interface cable and the power cable to the Maxtor hard drive, verify

that all other cables connected to other devices, the mother board or interface cards are

correctly seated.

4 – 6

INSTALLATION

At t a c h in g S ys t e m Ca b le s

Attachthe40-pinIDEinterfacecablefromtheMaxtorharddrivetotheIDEconnectorontheIDEinterfacecard.

Figure 4 - 9

System Interface Card Cabling

Attach the 40-pin IDE interface cable from the Maxtor hard drive to the IDE connector on the mother board.

Figure 4 - 10

System Mother board Cabling

4 – 7

INSTALLATION

S ys t e m S e t u p

The following procedures are designed for systems using the DOS 5.0 (or higher) or Windows 95 operating

systems. For other operating systems (e.g., OS2^®, UNIX^®, LINUX and Novell NetWare^®), refer to the

operating system user’s manual for the BIOS setting and other installation requirements

S e t t in g t h e BIOS (CMOS )

In order for the computer system to recognize the new Maxtor hard drive, it is necessary to set the system

BIOS with the correct information about the hard drive. To do this, run the system SETUP (BIOS) program.

The SETUP (BIOS) program identifies the system configuration information (e.g., floppy disk drives, hard disk

drives, video, etc.) used by the computer during system boot. This includes the information about what kind

and how many hard drives are attached to the system.

If you are unsure of how to access the system BIOS and/ or program the BIOS settings, refer to the computers

user’s manual for detailed instructions.

WARNING: When entering the settings for the new Maxtor hard drive, be careful not to change any of

the other BIOS settings, or other parts of the system may not work correctly.

Note: Most of the systems with newer BIOS’ (typically with a date of July 1994 or newer), support large

capacity hard drives. It is necessary to determine if the system provides support for large capacity hard drives

before entering the settings, as this affects how to correctly set the BIOS parameters for the Maxtor hard drive.

S e t t h e BIOS (CMOS ) p a ra m e t e rs a s fo llo w s :

IMPORTANT: Major BIOS manufacturers like AMI, Award and Phoenix provide their core BIOS programs

to system board manufacturers and OEM's who have the capability of making modifications to some of the

descriptions and definitions to meet their unique requirements. These changes include, but are not limited to,

how to access the BIOS, the apeearance of the information on the screens and the location of parameters

within the BIOS. Refer to the system or BIOS manufacturers documentation for the correct procedure to

enter the BIOS setup program for your system.

Turn the system ON. During the system start-up sequence, run the SETUP (BIOS) program or similar

commands to access the system BIOS.

Note: Newer systems will typically display a message (e.g., press DEL to Enter Setup) identifying how to

access the SETUP (BIOS) program.

OncetheSETUP(BIOS)programisactive,dooneofthefollowingtosettheharddriveBIOSparameters.

If the SETUP program provides an “AUTO DETECT” capability, use this feature to detect the

Maxtor hard drive.

Note: After the SETUP program has detected the hard drive, verify that the Logical

Block Addressing (LBA) mode is enabled for this drive.

If the SETUP program does not provide an “AUTO DETECT” capability, set the drive

parameters as defined in step 2).

Comment: When LBA is enabled, some BIOS programs will change the values of the cylinders

and heads by dividing the cylinders by 2, 4, 8 or 16 and multiplying the heads by the same value.

This does not change the capacity of the hard drive.

If the SETUP program does not provide an “AUTO DETECT” capability, the drive parameters

must be set using the User Definable Type (UDT). Select the appropriate UDT for the Maxtor

hard drive and set the cylinder, head and sector values for the model being installed from the

table below.

4 – 8

INSTALLATION

Drive P aram te rs

MODEL

CYL

SPT

LZone

(*)

WPcom CAPACITY

88400D8

86480D6

84320D4

83240D3

82160D2

16,278

13,395

8,930

6,697

4,465

(*)

8,400 MB

6,480 MB

4,320 MB

3,240 MB

2,160 MB

(*)

(*) The fields LZone (Landing Zone) and WPcom (Write Pre-comp) are not used by the Maxtor hard drive

and the values may be either 0 or the values set by the BIOS. All capacities listed in the parameters table are

based on 10⁹or one million bytes.

Only the values for cylinders, heads and sectors listed in the table must be entered. All other values may be

zero (0). Set the LBA mode to enabled for this drive. If the SETUP program does not provide the UDT, set

the BIOS to the drive type with the largest capacity of those listed in the BIOS.

After the drive parameters are entered, follow the SETUP program procedures to save the settings and exit

the SETUP program. After changing BIOS settings, saving the values and exiting, the SETUP program

should force the system to re-boot.

Note: Each BIOS manufacturer uses different methods of identifying the UDT. Newer BIOS’ from all

manufacturers will usually include an entry called “User” or “User 1.” Older BIOS’ vary in the

method used to identify the UDT: AMI = Type 47, Award = Type 47 and Phoenix = Type 48.

S ys t e m Ha n g s Du rin g Bo o t

If the system hangs after installing the Maxtor hard drive, either before or after setting the system BIOS, the

system many have a BIOS with a cylinder limitation. This may occur for hard drives with capacities larger than

2.1 GB. If this happens, do the following:

Turn the system OFF.

Ma s t e r Devic e

S lave Devic e

J50 J48 J46 J44 J42

EIDE Interface Connector J 1

Power Connector J 2

J50 – Master/Slave

J48 – Cable Select

J46 – 4092 Cylinder Limitation

J44 – Factory Reserved

J42 – Factory Reserved

4 – 9

INSTALLATION

Install the cylinder reduction jumper (J46) on the drive using the spare jumper shipped across pins J46 and

J48; or, if the drive is installed as a Slave, store the spare jumper across J42 and J44.

If the BIOS was set to AUTO DETECT, boot the system with the MaxBlast installation software diskette

to complete the hard drive installation. If other BIOS settings were used, access the system BIOS SETUP

program and set the BIOS parameters to a User Definable Type with 4,092 cylinders, 16 heads and 63

sectors per track for the Maxtor hard drive. Then boot the system with the MaxBlast installation software

diskette to complete the hard drive installation.

IMPORTANT: When jumper J46 is installed, the Maxtor hard drive must be prepared using the

MaxBlast installation software.

Ha rd Drive P re p a ra t io n

To complete the Maxtor hard drive installation, the drive must be partitioned and formatted.

Boot the system to the bootable MaxBlast software installation diskette received with the hard drive and

proceed to step 2.

The MaxBlast installation software will load and the first screen of the program will display. Complete the

information in the System Configuration Information table and follow the on-screen prompts to complete

the hard drive installation.To complete the installation of the Maxtor hard drive, the drive must be

partitioned and formatted.

S ys t e m /Drive In fo rm a t io n

The first time MaxBlast installation software is run, it will display information in a format similar to the System

Configuration Information table. Subsequent executions start at the main menu and allow the user to

optionally display this information.

The information in the System Configuration table must be completed for your records. This information

will be requested by the Maxtor Technical Assistance representative in the event that you call for assistance.

The Maxtor hard drive model number and serial number are also located on the top cover label of the hard

drive. System information should be available in the computer users’s manual or in the documentation for the

different devices attached to the system.

S Y S T E M / D R I V E I N FO RM A T I O N

Maxtor Hard Disk Drive

Model Number

Computer System

Manufacturer

Serial Number

Model

Processor (i.e., Pentium)

Interface Card

Speed (i.e., 90MHz)

Manufacturer

Model

BIOS (CMOS/Setup)

Manufacturer

Version

Date

Other Hard Disk Drive

Manufacturer

Model

Heads

BIOS Setting: Cylinders

Other IDE Devices

Type (i.e., CD-ROM)

Manufacturer

SPT

Model

Once the information in this table is copied from the screen, continue with the installation or exit the

MaxBlast installation software as shown on the screen. EZMAX is a menu-driven program with on-line help

to guide you through the installation process.

4 – 10

AT INTERFACEDESCRIPTION

SECTION 5

AT In t e rfa c e De s c rip t io n

In t e rfa c e Co n n e c t o r

All DiamondMax™ 2160 AT drives have a 40-pin ATA interface connector mounted on the PCBA. The drive

may connect directly to the host; or it can also accommodate a cable connection (max cable length: 18 inches).

Figure 5-1

Data Connector

P in De s c rip t io n S u m m a ry

SIGNAL

Ground

DD8

Reset -

DD7

DD6

DD9

DD5

DD10

DD4

DD11

DD3

DD12

DD2

DD13

DD1

DD0

DD14

DD15

Ground

(keypin)

Ground

CSEL

DMARQ

DIOW -:STOP

DIOR -:HDMARDY:HSTROBE

IORDY:DDMARDY:DSTROBE

DMACK -

Ground

IOCS16

Obsolete

INTRQ

DA1

DA0

PDIAG -

DA2

CS0 -

DASP -

CS1 -

Ground

5 – 1

AT INTERFACEDESCRIPTION

P in De s c rip t io n Ta b le

PIN NAME

RESET -

DD0

I/O SIGNAL NAME

SIGNAL DESCRIPTION

Host Reset

Reset signal from the host system. Active during power up and inactive after.

I/O Host Data Bus

16 bit bi-directional data bus between host and drive. Lower 8 bits used for register

and ECC byte transfers. All 16 bits used for data transfers.

DD1

DD2

I/O

DD3

DD4

DD5

DD6

DD7

DD8

DD9

DD10

DD11

DD12

DD13

DD14

DD15

DMARQ

DMA Request

Host I/O Write

Host I/O Read

This signal is used with DMACK for DMA transfers. By asserting this signal, the

drive indicates that data is ready to be transfered to and from the host.

DIOW -

STOP

Rising edge of Write strobe clocks data from the host data bus to a register on the

drive.

DIOR -

HDMARDY

Read strobe enables data from a register on the drive onto the host data bus.

DMA ready during UltraDMA data in bursts.

Data strobe during UltraDMA data out bursts.

HSTROBE

IORDY

DDMARDY

I/O Channel Ready

Cable Select

This signal may be driven low by the drive to insert wait states into host I/O cycles.

DMA ready during UltraDMA data out bursts.

Data strobe during UltraDMA data in bursts.

DSTROBE

CSEL

DMACK -

INTRQ

Used for Master/Slave selection via cable. Requires special cabling on host system

and installation of Cable Select jumper.

DMA Acknowledge This signal is used with DMARQ for DMA transfers. By asserting this signal, the

host is acknowledging the receipt of data or is indicating that data is available.

Host Interrupt

Request

Interrupt to the host asserted when the drive requires attention from the host.

IOCS16

PDIAG -

DA0

Device 16 bit I/O

Obsolete

I/O Passed Diagnostic

Output by drive when in Slave mode; Input to drive when in Master mode.

3 bit binary address from the host to select a register in the drive.

Host Address Bus

DA1

DA2

CS0 -

Host Chip Select 0

Host Chip Select 1

Chip select from the host used to access the Command Block registers in the drive.

This signal is a decode of I/O addresses 1F0 - 1F7 hex.

CS1 -

DASP -

GND

Chip select from the host used to access the Control registers in the drive. This

signal is a decode of I/O addresses 3F6 - 3F7 hex.

I/O Drive Active/Drive 1 Time-multiplexed, open collector output which indicates that a drive is active, or that

Present

device 1 is present.

N/A Ground

Signal ground.

KEY

N/A Key

Pin used for keying the interface connector.

5 – 2

AT INTERFACEDESCRIPTION

P IO Tim in g

TIMING PARAMETERS

MODE 0

MODE 1

MODE 2

MODE 3

MODE 4

Cycle Time (min)

600 ns

70 ns

383 ns

50 ns

240 ns

30 ns

180 ns

30 ns

80 ns

70 ns

30 ns

10 ns

20 ns

5 ns

120 ns

25 ns

70 ns

25 ns

20 ns

10 ns

20 ns

5 ns

Address valid to DIOR-/DIOW- setup (min

DIOR-/DIOW- 16-bit (min)

DIOR-/DIOW- recovery time (min)

DIOW- data setup (min)

)

165 ns

125 ns

100 ns

t2i

60 ns

30 ns

50 ns

5 ns

45 ns

20 ns

35 ns

5 ns

30 ns

15 ns

20 ns

5 ns

DIOW- data hold (min)

DIOR- data setup (min)

DIOW- data hold (min)

t6Z

DIOR- data tristate (max)

30 ns

20 ns

30 ns

15 ns

30 ns

10 ns

30 ns

10 ns

30 ns

10 ns

DIOR-/DIOW- to address valid hold (min)

Read Data Valid to IORDY active (min)

IORDY Setup Time

tRd

35 ns

1250 ns

35 ns

1250 ns

35 ns

1250 ns

35 ns

1250 ns

35 ns

1250 ns

IORDY Pulse Width (max)

Figure 5 - 2

PIO Data Transfer To/From Device

5 – 3

AT INTERFACEDESCRIPTION

DMA Tim in g

TIMING PARAMETERS

MODE 0

MODE 1

MODE 2

Cycle Time (min)

DMACK to DMARQ delay

DIOR-/DIOW- (min)

DIOR- data access (min)

DIOR- data hold (min)

DIOR-/DIOW- data setup (min)

DIOW- data hold (min)

DMACK to DIOR-/DIOW- setup (min)

DIOR-/DIOW- to DMACK hold (min)

DIOR- negated pulse width (min)

480 ns

150 ns

120 ns

215 ns

150 ns

5 ns

100 ns

20 ns

50 ns

215 ns

120 ns

40 ns

20 ns

80 ns

60 ns

5 ns

30 ns

15 ns

70 ns

5 ns

20 ns

10 ns

tKr

5 ns

50 ns

40 ns

25 ns

35 ns

25 ns

tKw DIOW- negated pulse width (min)

tLr DIOR- to DMARQ delay (max)

tLw DIOW- to DMARQ delay (max)

tZ DMACK- to tristate (max)

Figure 5 - 3

Multi-word DMA Data Transfer

5 – 4

AT INTERFACEDESCRIPTION

Ult ra DMA Tim in g

TIMING PARAMETERS (all times in nanoseconds)

MODE 0

MODE 1

MODE 2

MIN MAX MIN MAX MIN MAX

t_CYC

Cycle Time (from STROBE edge to STROBE edge)

114

t2_CYC

Two cycle time (from rising edge to next rising edge or

from falling edge to next falling edge of STROBE)

235

156

117

t_DS

Data setup time (at recipient)

Data hold time (at recipient)

t_DH

t_DVS

Data valid setup time at sender (time from data bus being

valid until STROBE edge)

t_DVH

Data valid hold time at sender (time from STROBE edge

until data may go invalid)

t_FS

t_LI

First STROBE (time for device to send first STROBE)

230

150

200

150

170

Limited interlock time (time allowed between an action by

one agent, either host or device, and the following action

by the other agent)

150

t_MLI

t_UI

Interlock time with minimum

Unlimited interlock time

t_AZ

Maximum time allowed for outputs to release

t_ZAH

t_ZAD

t_ENV

Minimum delay time required for output drivers turning on

(from released state)

Envelope time (all control signal transitions are within the

DMACK envelope by this much time)

t_SR

t_RFS

t_RP

STROBE to DMARDY (response time to ensure the

synchronous pause case when the recipient is pausing)

Ready-to-final-STROBE time (no more STROBE edges may

be sent this long after receiving DMARDY- negation)

Ready-to-pause time (time until a recipient may assume

that the sender has paused after negation of DMARDY-)

160

125

100

t_IORDYZPull-up time before allowing IORDY to be released

t_ZIORDYMinimum time device shall wait before driving IORDY

t_ACK

Setup and hold times before assertion and negation of

DMACK-

t_SS

Time from STROBE edge to STOP assertion when the

sender is stopping

DMARQ

(device)

t_UI

DMACK-

(host)

t_FS

t_ACK

t_ENV

t_ZAD

STOP

(host)

t_FS

t_ACK

t_ENV

HDMARDY-

(host)

t_ZAD

t_ZIORDY

DSTROBE

(device)

t_AZ

t_VDS

t_DVH

DD(15:0)

t_ACK

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 4

Initiating an Ultra DMA Data In Burst

5 – 5

AT INTERFACEDESCRIPTION

t_2CYC

t_CYC

t_2CYC

DSTROBE

at device

t_DVH

t_DVS

DD(15:0)

at device

DSTROBE

at host

t_DH

t_DS

t_DH

t_DS

t_DH

DD(15:0)

at host

Figure 5 - 5

Sustained Ultra DMA Data In Burst

DMARQ

(device)

DMACK-

(host)

t_RP

STOP

(host)

t_SR

HDMARDY-

(host)

t_RFS

DSTROBE

(device)

DD(15:0)

(device)

Figure 5 - 6

Host Pausing an Ultra DMA Data In Burst

5 – 6

AT INTERFACEDESCRIPTION

DMARQ

(device)

t_MLI

DMACK-

(host)

t_ACK

t_LI

STOP

(host)

t_ACK

t_LI

HDMARDY-

(host)

t_SS

t_IORDYZ

DSTROBE

(device)

t_ZAH

t_AZ

t_DVS

t_DVH

DD(15:0)

CRC

t_ACK

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 7

Device Terminating an Ultra DMA Data In Burst

DMARQ

(device)

t_LI

t_MLI

DMACK-

(host)

t_ZAH

t_AZ

t_RP

t_ACK

STOP

(host)

t_ACK

HDMARDY-

(host)

t_RFS

t_MLI

t_LI

t_IORDYZ

DSTROBE

(device)

t_DVS

t_DVH

DD(15:0)

CRC

t_ACK

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 8

Host Terminating an Ultra DMA Data In Burst

5 – 7

AT INTERFACEDESCRIPTION

DMARQ

(device)

t_UI

DMACK-

(host)

t_ACK

t_ENV

STOP

(host)

t_ZIORDY

t_LI

t_UI

DDMARDY-

(device)

t_ACK

HSTROBE

(host)

t_DVS

t_DVH

DD(15:0)

(host)

t_ACK

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 9

Initiating an Ultra DMA Data Out Burst

t_2CYC

t_CYC

t_2CYC

HSTROBE

at host

t_DVH

t_DVS

DD(15:0)

at host

HSTROBE

at device

t_DH

t_DS

t_DH

t_DS

t_DH

DD(15:0)

at device

Figure 5 - 10

Sustained Ultra DMA Data Out Burst

5 – 8

AT INTERFACEDESCRIPTION

t_RP

DMARQ

(device)

DMACK-

(host)

STOP

(host)

t_SR

DDMARDY-

(device)

t_RFS

HSTROBE

(host)

DD(15:0)

(host)

Figure 5 - 11

Device Pausing an Ultra DMA Data Out Burst

t_LI

DMARQ

(device)

t_MLI

DMACK-

(host)

t_LI

t_ACK

t_SS

STOP

(host)

t_LI

t_IORDYZ

DDMARDY-

(device)

t_ACK

HSTROBE

(host)

t_DVS

t_DVH

DD(15:0)

(host)

CRC

t_ACK

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 12

Host Terminating an Ultra DMA Data Out Burst

5 – 9

AT INTERFACEDESCRIPTION

DMARQ

(device)

DMACK-

(host)

t_LI

t_MLI

t_ACK

STOP

(host)

t_RP

t_IORDYZ

DDMARDY-

(device)

t_RFS

t_MLI

t_ACK

t_DVH

t_ACK

t_LI

HSTROBE

(host)

t_DVS

DD(15:0)

(host)

CRC

DA0, DA1, DA2,

CS0-, CS1-

Figure 5 - 13

Device Terminating an Ultra DMA Data Out Burst

5 – 10

HOST SOFTWAREINTERFACE

SECTION 6

Ho s t S o ft w a re In t e rfa c e

The host communicates with the drive through a set of controller registers accessed via the host’s I/ O ports.

These registers divide into two groups: the Task File, used for passing commands and command parameters and

the Control/ Diagnostic registers.

Ta s k File Re g is t e rs

The Task File consists of eight registers used to control fixed disk operations. The host accesses each register

by the I/ O port address shown in this Task File register map:

I/O PORT

1F0h

1F1h

1F2h

1F3h

1F4h

1F5h

1F6h

1F7h

READ

WRITE

Data Register

Error Register

Sector Count

Sector Number

Cylinder Low

Cylinder High

Drive/Head (SDH)

Status Register

Data Register

Features Register

Sector Count

Sector Number

Cylinder Low

Cylinder High

Drive/Head (SDH)

Command Register

Da t a Re g is t e r

Provides access to the drive’s sector buffer for read and write operations. With the exception of ECC byte

transfers (which, during Read long and Write long commands, are 8 bits wide), data transfers through the

Data register are all 16 bits wide.

Erro r Re g is t e r

A read-only register containing specific information regarding the previous command. Data interpretation

differs depending on whether the controller is in operational or diagnostic mode. A power up, reset,

software reset, or receipt of a diagnostic command sets the controller into diagnostic mode. This mode

invalidates contents of the Status register. The contents of the Error register reflect a completion code.

Issuing any command (apart from a Diagnostic command) places the controller into operational mode.

In operational mode, the Error register is valid only when the Error bit in the Status register is set. The bit

definitions for operational mode follow:

ECC

IDNF

ABRT

TK0

AMNF

Interface

CRC

Data

ECC Error

Not

Used

Not

Used

Aborted

Command

Track 0

Error

Address

Mark Not

Found

Not Found

Interface CRC – An interface CRC error occurred during an Ultra DMA transfer.

Data ECC Error – An non-correctable ECC error occurred during a Read Sector command.

Firm w are Problem – Indicates a firmware problem was detected, (e.g., invalid interrupt, divide overflow).

ID Not Found – Either a matching ID field not found, or a CRC error occurred.

Aborted Com m and – Invalid commands, write fault, no seek complete, or drive not ready.

Track 0 Error – Track 0 was not found during execution of a Restore command.

Address Mark Not Found – The Address Mark could not be found after an ID match.

Fe a t u re s Re g is t e r

Enables or disables features through the Set Features command.

6 – 1

HOST SOFTWAREINTERFACE

S e c t o r Co u n t Re g is t e r

Holds the number of sectors to be sent during a Read or Write command, and the number of sectors per

track during a Format command. A value of zero in this register implies a transfer of 256 sectors. A multi-

sector operation decrements the Sector Count register. If an error occurs during such an operation, this

S e c t o r Nu m b e r Re g is t e r

Holds the starting sector number for any disk operation. The register is updated as each sector is processed in

a multi-sector operation.

Cylin d e r Nu m b e r Re g is t e rs

Two 8-bit Cylinder Number registers (Low and High) specify the starting cylinder for disk operation.

De vic e /He a d Re g is t e r

Used to specify the drive and head number to be operated on during any disk operations. Within the

context of a Set Parameters command, this register specifies the maximum number of heads on the drive.

Bit definitions follow:

LBA

DRV

HS3

HS2

HS1

HS0

Drive

Head

Select

Head

Select

Head

Select

Mode

Select

Select LBA Mode – Enabling this bit for commands not supported by LBA mode will abort the selected command. When set,

the Task File register contents are defined as follows for the Read/Write and translate command:

CONTENTS

Sector Number

Cylinder Low

Cylinder High

Drive/Head

LBA BITS

0 - 7

8 - 15

16 - 23

24 - 27

Drive Select – Set to 0 to select the master drive; set to 1 to select the slave drive.

Head Select – Specifies the binary coded address of the head to be selected.

S t a t u s Re g is t e r

Contains results of the last command executed, and the drive’s status. The other seven Task File registers may

be read only when bit 7 (BUSY) of the Status register is low. Reading any of the Task File registers when

BUSY is high returns the value of the Status register. Reading the Status register also clears any interrupt

request to the host. Bit definitions follow:

BUSY

DRDY

DSC

DRQ

ERR

Error

Controller

Busy

Device

Ready

Device

Fault

Device Seek Data

Complete Request

Controller Busy – Goes active when a command is written to the Command register, indicating controller task

execution. After a command, this bit resets.

Device Ready – Indicates that the drive is ready for commands. If drive ready is not present, all commands abort.

Device Fault – Indicates the drive’s detection of a write fault condition, causing all commands to abort.

Device Seek Com plete – Signifies a seek completion, and that the drive is on track.

Data Request – Indicates that the drive’s sector buffer is ready for data transfer.

Error – The Error bit sets when the previous command has completed with a non-recoverable error.

6 – 2

HOST SOFTWAREINTERFACE

Co m m a n d Re g is t e r

Contains code for the command to be performed. Additional command information should be written to the

task file before the Command register is loaded. When this register is written, the BUSY bit in the Status

commands is given in Section 7.) Hex values for valid command formats follow:

Re a d Co m m a n d s

Read Sector(s)

20h

21h

22h

23h

40h

41h

E4h

C4h

C8h

C9h

Normal reads; retries enabled

Normal reads; retries disabled

Read Long; retries enabled

Read Long; retries disabled

Retries enabled

Read Verify Sector(s)

Retries disabled

Read Sector Buffer

Read Multiple

Read DMA

No retries

Writ e Co m m a n d s

Write Sector(s)

30h

31h

32h

33h

3Ch

E8h

C5h

CAh

CBh

Normal writes; retries enabled

Normal writes; retries disabled

Write Long; retries enabled

Write Long; retries disabled

Write Verify Sector(s)

Write Sector Buffer

Write Multiple

Write DMA

No retries

Mo d e S e t /Ch e c k Co m m a n d s

Set Features

Set Multiple Mode

EFh

C6h

P o w e r Mo d e Co m m a n d s

Standby Immediate

Idle Immediate

Standby

94/E0h Stops drive spindle; do not change time-out value

95/E1h Starts spindle; do not change time-out value

96/E2h Stops spindle; change time-out value

97/E3h Starts spindle; change time-out value

98/E5h

Idle

Check Power Mode

Set Sleep Mode

99/E6h

In it ia liza t io n Co m m a n d s

Identify Drive

Initialize Drive Parameters

Re-calibrate

ECh

91h

1xh

S e e k , Fo rm a t , a n d Dia g n o s t ic Co m m a n d s

Seek

7xh

50h

90h

Format Track

Execute Drive Diagnostic

S .M.A.R.T. Co m m a n d s

Execute S.M.A.R.T.

B0h

6 – 3

HOST SOFTWAREINTERFACE

S u m m a ry

COMMAND NAME

COMMAND CODE

PARAMETERS USED

SDH

Recalibrate

Read Sector(s)

Read DMA

Write Sector(s)

Write DMA

Write Verify Sector(s)

Read Verify Sector(s)

Format Track

Seek

Execute Diagnostic

Initialize Parameters

Read Sector Buffer

Write Sector Buffer

Identify Drive

Set Features

Read Multiple

Write Multiple

Set Multiple Mode

TIMER VALUE

TIME-OUT PERIOD

Time-out disabled

(value * 5) seconds

((value - 240) * 30) minutes

21 minutes

1 - 240

241 - 251

252

253

254

Vendor unique period = 10 hours

Reserved

255

21 minutes, 15 seconds

6 – 4

HOST SOFTWAREINTERFACE

Co n t ro l Dia g n o s t ic Re g is t e rs

These I/ O port addresses reference three Control/ Diagnostic registers:

I/ O PORT

3F6h

READ

WRITE

Fixed Disk Control

Not used

Alternate Status

Digital Input

3F7h

Alt e rn a t e S t a t u s Re g is t e r

Contains the same information as the Status register in the Task File. However, this register may be read at

any time without clearing a pending interrupt.

De vic e Co n t ro l Re g is t e r

Contains the software Reset and Enable bit to enable interrupt requests to the host. Bit definitions follow:

SRST

Reset

IEN

IRQ Enable

Reset – Setting the software Reset bit holds the drive in the reset state. Clearing the bit re-enables the drive.

The software Reset bit must be held active for a minimum of 5 µsec.

IRQ Enable – Setting the Interrupt Request Enable to 0 enables the IRQ 14 signal to the host. When this bit is set

to 1, IRQ14 is tri-stated, and interrupts to the host are disabled. Any pending interrupt occurs when the bit is set to 0.

The default state of this bit after power up is 0 (interrupt enabled).

Dig it a l In p u t Re g is t e r

Contains information about the state of the drive. Bit definitions follow:

-WG

-HS3

-HS2

-HS1

-HS0

-DS1

DS0

Reserved

Head

Select 3

Head

Select 2

Head

Select 1

Head

Select 0

Drive

Select 1

Drive

Select 0

Gate

Bit 7 of the host data bus is not driven when this register is read.

-Write Gate – Reflects the state of the active low write gate signal on the drive.

-Head Select 3 through -Head Select 0 – Represents the ones complement of the currently selected head number.

-Drive Select 1 – Is 0 if drive 1 selected; 1 otherwise.

-Drive Select 0 – Is 0 if drive 0 selected; 1 otherwise.

6 – 5

HOST SOFTWAREINTERFACE

Re s e t a n d In t e rru p t Ha n d lin g

Re s e t Ha n d lin g

One of three different conditions may cause a reset: power on, hardware reset or software reset. All three

cause the interface processor to initialize itself and the Task File registers of the interface. A reset also causes a

set of the Busy bit in the Status register. The Busy bit does not clear until the reset clears and the drive

completes initialization. Completion of a reset operation does not generate a host interrupt.

Task File registers are initialized as follows:

Error

Sector Count

Sector Number

Cylinder Low

Cylinder High

Drive/Head

In t e rru p t Ha n d lin g

The drive requests data transfers to and from the host by asserting its IRQ 14 signal. This signal interrupts the

host if enabled by bit 1 (IRQ enable) of the Fixed Disk Control register.

Clear this interrupt by reading the Status register, writing the Command register, or by executing a host

hardware or software reset.

6 – 6

INTERFACECOMMANDS

SECTION 7

In t e rfa c e Co m m a n d s

The following section describes the commands (and any parameters necessary to execute them),

as well as Status and Error register bits affected.

Re a d Co m m a n d s

Read Sector(s)

Read Verify Sector(s)

Read Sector Buffer

Read DMA

Multi-word DMA

Ultra DMA

Read Multiple

Set Multiple

Writ e Co m m a n d s

Write Sector(s)

Write Verify Sector(s)

Write Sector Buffer

Write DMA

Multi-word DMA

Ultra DMA

Write Multiple

S e t Fe a t u re Co m m a n d s

Set Features Mode

P o w e r Mo d e Co m m a n d s

Standby Immediate

Idle Immediate

Standby

Idle

Check Power Mode

Set Sleep Mode

Default Power-on Condition

In it ia liza t io n Co m m a n d s

Identify Drive

Initialize Drive Parameters

7 – 1

INTERFACECOMMANDS

Re a d Co m m a n d s

Re a d S e c t o r(s )

Reads from 1 to 256 sectors, as specified in the Command Block, beginning at the specified sector. (A sector

count of 0 requests 256 sectors.) Immediately after the Command register is written, the drive sets the BSY

bit and begins execution of the command. If the drive is not already on the desired track, an implied seek is

performed.

Once at the desired track, the drive searches for the data address mark of the requested sector. The data

address mark must be recognized within a specified number of bytes, or the Data Address Mark Not Found

error will be reported. Assuming the data address mark is found:

The data field is read into the sector buffer.

Error bits are set (if an error was encountered).

The DRQ bit is set.

An interrupt is generated.

The DRQ bit is always set, regardless of the presence or absence of an error condition after the sector.

Upon command completion, the Command Block registers contain the numbers of the cylinder, head and

sector of the last sector read. Back-to-back sector read commands set DRQ and generate an interrupt when

the sector buffer is filled at the completion of each sector. The drive is then ready for the data to be read by

the host. DRQ is reset and BSY is set immediately when the host empties the sector buffer.

If an error occurs during Read Sector commands, the read terminates at the sector where the error occurred.

The host may then read the Command Block to determine the nature of that error, and the sector where it

happened. If the error type is a correctable or an non-correctable data error, the flawed data is loaded into

the sector buffer.

A Read Long command sets the Long bit in the command code and returns the data and the ECC bytes in

the data field of the specified sector. During a Read Long, the drive does not check the ECC bytes to

determine if there has been a data error. The Read Long command is limited to single sector requests.

Re a d Ve rify S e c t o r(s )

Identical to the Read Sector(s) command, except that:

DRQ is never set,

No data is transferred back to the host and

The long bit is not valid.

7 – 2

INTERFACECOMMANDS

Re a d DMA

Multi-word DMA

Identical to the Read Sector(s) command, except that

The host initializes a slave-DMA channel prior to issuing the command,

Data transfers are qualified by DMARQ and are performed by the slave-DMA channel

and

The drive issues only one interrupt per command to indicate that data transfer has

terminated and status is available.

Ultra DMA

With the Ultra DMA Read protocol, the control signal (DSTROBE) that latches data from DD(15:0) is

generated by the devices which drives the data onto the bus. Ownership of DD(15:0) and this data strobe

signal are given DSTROBE to the drive during an Ultra DMA data in burst.

During an Ultra DMA Read burst, the drive always moves data onto the bus, and, after a sufficient time to

allow for propagation delay, cable settling, and setup time, the sender shall generate a DSTROBE edge to

latch the data. Both edges of DSTROBE are used for data transfers.

Any unrecoverable error encountered during execution of a Read DMA command terminates data transfer

after the transfer of all sectors prior to the sector where the error was detected. The sector in error is not

transferred. The drive generates an interrupt to indicate that data transfer has terminated and status is

available. The error posting is identical to the Read Sector(s) command.

Re a d Mu lt ip le

Performs similarly to the Read Sector(s) command, except that for each READ MULTIPLE command data

transfers are multiple sector blocks and the Long bit is not valid.

Execution is also similar to that of the READ SECTOR(S) command, except that:

Several sectors are transferred to the host as a block, without intervening interrupts.

DRQ qualification of the transfer is required only at the start of each block, not of each sector.

The block count consists of the number of sectors to be transferred as a block. (The block count is

programmed by the Set Multiple Mode command, which must be executed prior to the Read Multiple

command.) READ LONG command is limited to single sector requests.

When the Read Multiple command is issued, the Sector Count register contains the number of sectors

requested — not the number of blocks or the block count. If the number of sectors is not evenly divisible

by the block count, as many full blocks as possible are transferred, followed by a final, partial block transfer.

This final, partial block transfer is for N sectors, where N = (sector count) modulo (block count)

The Read Multiple operation will be rejected with an Aborted Command error if attempted:

Before the Set Multiple Mode command has been executed, or

When Read Multiple commands are disabled.

The controller reports disk errors encountered during Read Multiple commands at the start of the block or

partial block transfer. However, DRQ still sets, and the transfer occurs normally, along with the transfer of

any corrupt data. Remaining block data from the following the sector in error is not valid.

If the Sector Count register contains 0 when the Set Multiple Mode command is issued, Read Multiple and

Write Multiple commands are disabled; no error is returned. Once the appropriate action has been taken, the

controller resets BSY and generates an interrupt. At power up, or after a hardware or software reset, Read

Multiple and Write Multiple commands are disabled by default.

7 – 3

INTERFACECOMMANDS

S e t Mu lt ip le Mo d e

Enables the controller to perform Read and Write Multiple operations, and establishes the block count for

these commands. Before issuing this command, the Sector Count register should be loaded with the number

of sectors per block. The drives support block sizes of 2, 4, 8 and 16 sectors.

When this command is received, the controller sets BSY and examines the Sector Count register contents. If

they contain a valid and supported block count value, that value is loaded for all subsequent Read and Write

Multiple commands, and execution of those commands is enabled. An invalid and unsupported block count

in the register results in an Aborted Command error and disallows Read Multiple and Write Multiple

commands.

Writ e Co m m a n d s

Writ e S e c t o r(s )

Writes from 1 to 256 sectors, beginning at a sector specified in the Command Block. (A sector count of 0

requests 256 sectors.)

When the Command register is written, the drive sets the DRQ bit and waits for the host to fill the sector

buffer with the data to be written. An interrupt is not generated to start the first buffer fill operation.

Once the buffer is full, the drive resets DRQ, sets BSY, and begins command execution. If the drive is not

already on the desired track, an implied seek is performed.

The data loaded in the buffer is written to the data field of the sector, followed by the ECC bytes. Upon

command completion, the Command Block registers contain the cylinder, head and sector number of the

last sector written. The next time the buffer is ready to be filled during back-to-back Write Sector

commands, DRQ is set and an interrupt is generated.

After the host fills the buffer, DRQ is reset and BSY is set. If an error occurs, Write Sector operations

terminate at the sector containing the error.

The Command Block registers then contain the numbers of the cylinder, head and sector where the error

occurred. The host may read the Command Block to determine the nature of that error, and on which

sector it happened. A Write Long may be executed by setting the Long bit in the command code. The

Write Long command writes the data and the ECC bytes directly from the sector buffer; the drive itself does

not generate the ECC bytes. Restrict Write Long commands to PIO Mode 0.

Writ e Ve rify S e c t o r(s )

Identical to the Write Sector(s) command, except that the requested sectors are verified immediately after

being written. The verify operation reads (without transferring), and checks for data errors. Any errors

encountered during this operation are reported.

Writ e S e c t o r Bu ffe r

Allows the host to overwrite the contents of the drive’s sector buffer with a selected data pattern. When this

command is received, the drive:

1. Sets BSY,

2. Sets up the sector buffer for a write operation,

3. Sets DRQ,

4. Resets BSY and

5. Generates an interrupt.

The host may then write up to 256 words of data to the buffer. A disk write task begins to store the host

data to disk. Host write commands continue to be accepted and data transferred to the buffer until either

the write command stack is full or the data buffer is full. The drive may reorder write commands to optimize

drive throughput.

7 – 4

INTERFACECOMMANDS

Writ e Mu lt ip le

Performs similarly to the Write Sector(s) command, except that:

1. The controller sets BSY immediately upon receipt of the command,

2. Data transfers are multiple sector blocks and

3. The Long bit and Retry bit is not valid.

Command execution differs from Write Sector(s) because:

1. Several sectors transfer to the host as a block without intervening interrupts.

2. DRQ qualification of the transfer is required at the start of the block, not on each sector.

The block count consists of the number of sectors to be transferred as a block and is programmed by the Set

Multiple Mode command, which must be executed prior to the Write Multiple command. When the Write

Multiple command is issued, the Sector Count register contains the number of sectors requested — not the

number of blocks or the block count.

If the number of sectors is not evenly divisible by the block count, as many full blocks as possible are

transferred, followed by a final, partial block transfer. This final, partial block transfer is for N sectors, where

N = (sector count) modulo (block count)

The Write Multiple operation will be rejected with an Aborted Command error if attempted:

1. Before the Set Multiple Mode command has been executed, or

2. When Write Multiple commands are disabled.

All disk errors encountered during Write Multiple commands report after the attempted disk write of the

block or partial block in which the error occurred.

The write operation ends with the sector in error, even if it was in the middle of a block. When an error

occurs, subsequent blocks are not transferred. When DRQ is set at the beginning of each full and partial

block, interrupts are generated.

Writ e DMA

Multi-word DMA

Identical to the Write Sector(s) command, except that:

The host initializes a slave-DMA channel prior to issuing the command,

Data transfers are qualified by DMARQ and are performed by the slave-DMA channel and

The drive issues only one interrupt per command to indicate that data transfer has terminated

at status is available.

Ultra DMA

With the Ultra DMA Write protocol, the control signal (HSTROBE) that latches data from DD(15:0) is

generated by the devices which drives the data onto the bus. Ownership of DD(15:0) and this data

strobe signal are given to the host for an Ultra DMA data out burst.

During an Ultra DMA Write burst, the host always moves data onto the bus, and, after a sufficient time to

allow for propagation delay, cable settling, and setup time, the sender shall generate a HSTROBE edge to

latch the data. Both edges of HSTROBE are used for data transfers.

Any error encountered during Write DMA execution results in the termination of data transfer. The drive

issues an interrupt to indicate that data transfer has terminated and status is available in the error register.

The error posting is the same as that of the Write Sector(s) command.

7 – 5

INTERFACECOMMANDS

S e t Fe a t u re Co m m a n d s

S e t Fe a t u re s Mo d e

Enables or disables features supported by the drive. When the drive receives this command it:

1. Sets BSY,

2. Checks the contents of the Features register,

3. Clears BSY and

4. Generates an interrupt.

If the value of the register is not a feature supported by the drive, the command is aborted.

The acceptable values in the Features register are defined as follows:

VALUE

02h*

03h

DESCRIPTION

Enabled write cache

Set transfer mode based on value in Sector Count register

44h

Length of data appended on Read Long/Write Long commands specified in the

Identify Device information

55h

Disable read look-ahead feature

66h*

82h

Disable reverting to power-on defaults

Disable write cache

AAh*

BBh*

CCh

Enable read look-ahead feature

4 bytes of Maxtor specific data appended on Read Long/Write Long commands

Enable reverting to power-on defaults

* Enabled at power up by default.

7 – 6

INTERFACECOMMANDS

P o w e r Mo d e Co m m a n d s

S t a n d b y Im m e d ia t e – 9 4 h /E0 h

Spin down and do not change time out value. This command will spin the drive down and cause the drive

to enter the STANDBY MODE immediately. If the drive is already spun down, the spin down sequence is

not executed.

Id le Im m e d ia t e – 9 5 h /E1 h

Spin up and do not change time out value. This command will spin up the spin motor if the drive is spun

down, and cause the drive to enter the IDLE MODE immediately. If the drive is already spinning, the spin

up sequence is not executed. The actuator is parked and some circuits are powered off.

S t a n d b y – 9 6 h /E2 h

Spin down and change time out value. This command will spin the drive down and cause the drive to enter

the STANDBY MODE immediately. If the drive is already spun down, the spin down sequence is not

executed. A non-zero value placed in the sector count register will enable the Automatic Power Down

sequence. The timer will begin counting down when the drive returns to the IDLE MODE. A value of zero

placed in the sector count register will disable the Automatic Power Down sequence.

Id le – 9 7 h /E3 h

Spin up and change time out value. This command will spin-up the spin motor if the drive is spun-down.

If the drive is already spinning, the spin up sequence is not executed. A non-zero value placed in the Sector

Count register will enable the Automatic Power Down sequence and their timer will begin counting down

immediately. A value of zero placed in the Sector Count register will disable the Automatic Power Down

sequence. The actuator is parked and some circuits are powered off.

Ch e c k P o w e r Mo d e – 9 8 h /E5 h

This command returns a code in the Sector Count register that determines the current Power Mode status of

the drive. If the drive is in, going to, or recovering from the STANDBY MODE the drive sets the Sector

Count register to OOh. If the drive is in the IDLE MODE or ACTIVE MODE, the drive sets the Sector

Count register to FFh.

S e t S le e p Mo d e – 9 9 h /E6 h

This command will spin the drive down and cause the drive to enter the SLEEP MODE immediately. If the

drive is already spun down, the spin down sequence is not executed.

Note: The only way to recover from SLEEP MODE is with a software reset or a hardware reset.

De fa u lt P o w e r-o n Co n d it io n

The drive’s default power on condition is the ACTIVE MODE.

Upon receiving a Power Mode command, except the SLEEP MODE command, the drive sets BSY and

performs the requested power operation. Once the requested Power Mode change has begun, the drive

resets BSY and generates an interrupt - without waiting for the drive to spin up or spin down. Upon

receiving a SLEEP MODE command the drive is spun down, and when it is stopped, the drive resets BSY

and generates an interrupt.

7 – 7

INTERFACECOMMANDS

When enabling the Automatic Power Down sequence, the value placed in the Sector Count register is

multiplied by five seconds to obtain the Time-out Interval value. If no drive commands are received from

the host within the Time-out Interval, the drive automatically enters the STANDBY mode. The minimum

value is 5 seconds.

TIMER VALUE

TIME-OUT PERIOD

Time-out disabled

(value * 5) seconds

((value - 240) * 30) minutes

21 minutes

1 - 240

241 - 251

252

253

Vendor unique period = 10

hours

254

255

Reserved

21 minutes, 15 seconds

While the drive is in STANDBY MODE, any commands received from the host are accepted and executed

as they would in normal operation, except that the spin motor is started if required to execute a disk

command. Under these conditions, the drive will set BSY when command processing would normally begin

and will leave BSY set until the drive comes up to speed and the disk command can be executed. Disk

commands issued while the drive is in STANDBY MODE, restarts the Time-out Interval after completing

the command. A reset must be issued before attempting to issue any commands while the drive in

SLEEP MODE.

7 – 8

INTERFACECOMMANDS

In it ia liza t io n Co m m a n d s

Id e n t ify Drive

Allows the host to receive parameter information from the drive.

When the command is received, the drive:

1. Sets BSY,

2. Stores the required parameter information in the sector buffer,

3. Sets the DRQ bit and

4. Generates an interrupt.

The host may then read the information out of the sector buffer. Parameter words in the buffer follow.

Note that all reserved bits or words should be zeroes.

ORD C ON TEN T DES C RIPTION

General configuration

15 = device (0 = ATA, 1 = ATAPI)

14-8 = not used

7, 1 = removable media data

6, 1 = not removable controller and/or device

5-1 = reserved

Number of cylinders

Reserved

4-5

Number of logical heads

Not used

Number of logical sectors per track

Not used

7-9

10 - 19 Drive serial number (40 ASCII characters)

Not used

Buffer size in 512 byte increments (0000h = not specified)

Number of Maxtor specific bytes available on Read/Write Long commands

23 - 26 Firmware revision (8 ASCII characters)

27 - 46 Model number (40 ASCII characters)

Maximum number of sectors that can be transferred per interrupt on read and write multiple commands

Reserved

Capabilities

15 - 14 = reserved

13 = standby timer (1 = values as specified in this standard are supported, 0 = values are Maxtor specific)

12 = reserved (advanced PIO mode support)

11, 1 = IORDY supported, 0 = IORDY may be supported

10, 1 = IORDY can be disabled

9-8 = reserved

7-0 = not used

7 – 9

INTERFACECOMMANDS

ORD C ON TEN T DES C RIPTION

Reserved

15-8 = PIO data transfer mode

7-0 = not used

15-8 = DMA data transfer mode

7-0 = not used

15 = reserved

2, 1 = the fields supported in words 88 are valid, 0 = the fields supported in words 88 are not valid

1, 1 = the fields reports in words 64-70 are valid, 0 = the fields reports in words 64-70 are not valid

0, 1 = the fields reports in words 54-58 are valid, 0 = the fields reports in words 54-58 are not valid

Number of current logical cylinders

Number of current logical heads

Number of logical sectors per track

57 - 58 Current capacity in sectors

15-9 = reserved

8, 1 = multiple sector setting is valid

7-0xxh = current setting for number of sectors that can per transferred per interrupt on Read/Write Multiple

command

60 - 61 Total number of user addressable sectors (LBA mode only)

Reserved

15-8 = Multi-word DMA transfer mode active

7-0 = Multi=word DMA transfer modes supported

15-8 = reserved

7-0 = advanced PIO transfer modes supported

Minimum multi-word DMA transfer cycle time (15-0 = cycle time in nanoseconds)

Manufacturer's recommeded multi-word DMA transfer cycle time (15-0 = cycle time in nanoseconds)

Minimum PIO transfer cycle time without flow control (15-0 = cycle time in nanoseconds)

Minimum PIO transfer cycle time with IORDY flow control (15-0 = cycle time in nanoseconds)

69-79 Reserved

15-5 = reserved

4, 1 = supports ATA-4

3, 1 = supports ATA-3

2, 1 = supports ATA-2

1, 1 = supports ATA-1

0, reserved

Minor version number

Command set supported. If words 82 and 83 = 0000h or FFFFh command set notification not supported.

15, 1 = supports the Identify Device DMA command

14, 1 = supports the NOP command

13, 1 = supports the Write Buffer command

12, 1 = supports the Read Buffer command

11, 1 = supports the Read Buffer command

10, 1 = supports Host-Protected Area feature set

9, 1 = supports the Device Reset command

8, 1 = supports Service Interupt

7, 1 = supports Release Interupt

6, 1 = supports Look Ahead

5, 1 = supports Write Cache

4, 1 = supports the Packet command feature set

3, 1 = supports the Power Management feature command

2, 1 = supports the Removable feature command

1, 1 = supports the Security featurecommand

0, 1 = supports the SMART feature set

7 – 10

INTERFACECOMMANDS

ORD C ON TEN T DES C RIPTION

Command sets supported. If words 82, 83 and 84 = 0000h or FFFFh command set notification not

supported.

15 = shall be cleared to zero

14 = shall be set to one

13-1 = reserved

0, 1 = supports Download Microcode command

Command set extensions supported. If words 84, 85 and 86 = 0000h or FFFFh command set

notification not supported.

15 = shall be cleared to zero

14 = shall be set to one

13-0 = reserved

Command set enabled. If words 84, 85 and 86 = 0000h or FFFFh command set notification not

supported.

15, 1 = Identify Device DMA command enabled

14, 1 = NOP command enabled

13, 1 = Write Buffer command enabled

12, 1 = Read Buffer command enabled

11, 1 = Write Verify command enabled

10, 1 = Host Protected Area feature set enabled

9, 1 = Device Reset command enabled

8, 1 = Service Interrupt enabled

7, 1 = Release Interrupt enabled

6, 1 = Look Ahead enabled

5, 1 = Write Cache enabled

4, 1 = Packet command feature set enabled

3, 1 = Power Mangement feature set enabled

2, 1 = Removable feature set enabled

1, 1 = Security feature set enabled

0, 1 = SMART feature set enabled

Command sets enabled. If words 85, 86 and 87 = 0000h or FFFFh command set notification not

supported.

15 = shall be cleared to zero

14 = shall be set to one

13-1 = reserved

0, 1 = supports Download Microcode command

Command sets enabled. If words 85, 86 and 87 = 0000h or FFFFh command set notification not

supported.

15 = shall be cleared to zero

14 = shall be set to one

13-0 = reserved

Ultra DMA

15-11 Reserved

10 1 = Ultra DMA Mode 2 is selected

1 = Ultra DMA Mode 1 is selected

1 = Ultra DMA Mode 0 is selected

7-3 Reserved

1 = Ultra DMA Modes 2 and below are supported

1 = Ultra DMA Modes 1 and below are supported

0 = Ultra DMA Mode1 is not supported

1 = Ultra DMA Modes 0 is supported

0 = Ultra DMA Mode 0 is not supported

127

128

Reserved

Security Status

15-9 Reserved

Security Level 0 = High, 1 = Maximum

7-5 Reserved

1 = Security count expired

1 = Security frozen

1 = Security locked

1 = Security enabled

1 = Security supported

129-130 Reserved

131

Spin at power-up, but 0 is asserted when no spin at power-up is enabled.

132-159 Maxtor-specific (not used)

160-255 Reserved

7 – 11

INTERFACECOMMANDS

In it ia lize Drive P a ra m e t e rs

Enables the drive to operate as any logical drive type. The drive will always be in the translate mode because

of Zone Density Recording, which varies the number of sectors per track depending on the zone.

Through setting the Sector Count Register and Drive Head Register, this command lets the host alter the

drive's logical configuration. As a result, the drive can operate as any equal to or less than capacity drive type.

Do not exceed the total number of sectors available on the drive:

When this command is executed, the drive reads the Sector Counter Register and the Drive Head Register

(and so determines the number of the logical sectors per track and maximum logical head number per

cylinder and will calculate the number of logical cylinders.)

Upon receipt of the command, the drive:

1. Sets BSY,

2. Saves the parameters,

3. Resets BSY and

4. Generates an interrupt.

To specify maximum heads, write 1 less than the maximum (e.g. write 4 for a 5 head drive). To specify

maximum sectors, specify the actual number of sectors (e.g. 17 for a maximum of 17 sectors/ track).

The sector count and head values are not checked for validity by this command. If they are invalid, no error

will be posted until an illegal access is made by some other command.

Moves the read/ write heads from anywhere on the disk to cylinder 0.

When this command is received, the drive:

1. Sets BSY and

2. Issues a seek to cylinder zero.

The drive waits for the seek to complete, then the drive:

1. Updates status,

2. Resets BSY and

3. Generates an interrupt.

If the drive cannot reach cylinder 0, the Error bit is set in the Status register, and the Track 0 bit is set in the

Error register.

NOTE: If a maximum head and sector number is selected – such that the number of cylinders will exceed 65,535 – then

the maximum cylinder value will be reduced to 65, 535.

7 – 12

INTERFACECOMMANDS

S e e k , Fo rm a t a n d Dia g n o s t ic Co m m a n d s

S e e k

Initiates a seek to the track, and selects the head specified in the Command block.

1. Sets BSY in the Status register,

2. Initiates the Seek,

3. Resets BSY and

4. Generates an interrupt.

The drive does not wait for the seek to complete before returning the interrupt. If a new command is issued

to a drive during the execution of a Seek command, the drive will wait (with BSY active) for the Seek to

complete before executing the new command.

Fo rm a t Tra c k

Formats the track specified in the Command Block. Shortly after the Command register is written, the drive

sets the bit, and waits for the host to fill the sector buffer with the interleave table. When the buffer is full,

the drive resets DRQ, sets BSY and begins command execution. If the drive is not already on the desired

track, an implied seek is performed. Once at the desired track the data fields are written with all zeroes.

Exe c u t e Drive Dia g n o s t ic

Commands the drive to implement the internal diagnostic tests. (These tests are executed only upon

command receipt; they do not run automatically at power up or after a reset.)

The drive sets BSY immediately upon receiving this command. The following table presents the codes and

their descriptions. Note that the value in the Error register should be viewed as a unique 8 bit Code.

ERROR CODE

DESCRIPTION

No error detected

Master drive failed

Master and slave drives failed

Slave drive failed

80, 82

Note: If a slave drive fails diagnostics, the master drive OR’s 80h with its own status, and loads that code into the Error

register. If a slave drive passes diagnostics (or a slave is absent), the master drive OR’s 00 with its own status and loads

that code into the Error register.

7 – 13

INTERFACECOMMANDS

S .M.A.R.T. Co m m a n d S e t

Exe c u t e S .M.A.R.T.

The Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) command has been implemented to

improve the data integrity and data availability of hard disk drives. In some cases, a S.M.A.R.T. capable device

will predict an impending failure with sufficient time to allow users to backup their data and replace the

drive before data loss or loss of service.

The S.M.A.R.T. sub-commands (listed below) comprise the ATA S.M.A.R.T. feature set that provide access

to S.M.A.R.T. attribute values, attribute thresholds and other logging and reporting information.

Prior to writing a S.M.A.R.T. command to the device’s command register, key values must be written by the

host into the device’s Cylinder Low and Cylinder High registers, or the command will be aborted. For any

S.M.A.R.T. sub-command, if a device register is not specified as being written with a value by the host, then

the value in that register is undefined and will be ignored by the device. The key values are:

Key

4Fh

C2h

Cylinder Low (1F4h)

Cylinder High (1F5h)

The S.M.A.R.T. sub-commands use a single command code (B0h) and are differentiated from one another

by the value placed in the Features register. In order to issue a command, the host must write the sub-

command-specific code to the device’s Features register before writing the command code to the command

D0h

D1h

D2h

S.M.A.R.T. Read Attribute Value

This feature returns 512 bytes of attribute information to the host.

S.M.A.R.T. Read Attribute Thresholds

This feature returns 512 bytes of warranty failure thresholds to the host.

Enable/Disable Autosave

To enable this feature, set the sector count register to F1h (enable) or 0 (disable). Attribute values are

automatically saved to non-volatile storage on the device after five minutes of idle time and before

entering idle, sleep or standby modes. This feature is defaulted to “enabled” when S.M.A.R.T. is

enabled via the S.M.A.R.T. Enable Operations commands. The autosave feature will not impact host

system performance and does not need to be disabled.

D3h

D4h

S.M.A.R.T. Save Attribute Value

This feature saves the current attribute values to non-volatile storage.

Perform Off-Line Data Collection

Data is collected from random seeks, timed pattern seek times and head margin tests.

D8h

D9h

DAh

Enable S.M.A.R.T.

Disable S.M.A.R.T.

S.M.A.R.T. Return Status

This feature allows the host to assess the status of a S.M.A.R.T. capable device by comparing all saved

attribute values with their corresponding warranty failure thresholds. If no thresholds are exceeded, the

drive is declared to have a positive health status. If any warranty failure threshold is exceeded, the drive

is declared to have a negative health status. Executing this sub-command results in all attribute values

being saved to non-volatile storage on the device.

DBh

Enable/Disable Automatic Off-Line

To enable this feature, set the Sector Count register to F1h or 0 to disable.

7 – 14

SERVICEANDSUPPORT

SECTION 8

S e rvic e a n d S u p p o rt

S e rvic e P o lic y

Repairs to any DiamondMax™ 2160 drive should be made only at an authorized Maxtor repair facility.

Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the

Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take

direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality,

delivery, service and support.

No Qu ib b le ^®S e rvic e

Another TCS feature is Maxtor’s No Quibble^®Service policy. By minimizing paperwork and processing,

No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.

Here’s how it works:

1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number

and provides a credit card number,

2. Maxtor ships a replacement drive within 48 hours, and

3. Customer returns the original drive and credit card draft is destroyed.

S u p p o rt

Te c h n ic a l As s is t a n c e

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday

to provide detailed technical support.

U.S. and Canada

Language support: English, Spanish

800-2MAXTOR, press 1 (800-262-9867)

[email protected]

303-678-2260

Voice

E-mail

Fax

Outside U.S. and Canada

303-678-2015

Europe

Voice

E-mail

Fax

Language support: English, French, German

+ 353 1 204 11 11

[email protected]

+ 353 1 286 14 19

Asia/ Pacific

Voice

Contact your local Maxtor Sales Office for assistance

[email protected]

Language support: English

E-mail

Ma xIn fo S e rvic e

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s

from our 24-hour automated voice system.

U.S. and Canada

800-2MAXTOR (800-262-9867)

Press 1, wait for announcement, press 1.

303-678-2015, press 1

Outside U.S. and Canada

8 – 1

SERVICEANDSUPPORT

Ma xFa x^™S e rvic e

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and

other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax

machine.

U.S. and Canada

Phone

Outside U.S. and Canada

Europe

Language support: English, Spanish

800-2MAXTOR, press 3 (800-262-9867)

303-678-2618

Language support: English, French, German

+ 353 1 204 11 22

Phone

Asia/ Pacific

Phone

Language support: English

+ 61 2 9369 4733

In t e r n e t

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http:/ / www.maxtor.com

Bu lle t in Bo a rd S e rvic e

A 24-hour seven-day-a-week Bulletin Board Service (BBS) is available. Use the BBS to access and download

information and utilities maintained in the Maxtor data files, including utilities, drive specifications and

jumper options. Modem settings are 14,400 Baud or lower, 8, 1, N.

U.S. and Canada

Data Phone

Asia/ Pacific

Language support: English

303-678-2222

Language support: English

+ 61 2 9369 4293

Data Phone

Cu s t o m e r S e rvic e

All Maxtor products are backed by No Quibble^®Service, the benchmark for service and support in the

industry. Customer Service is available 6 a.m. to 5 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada

Voice

Language support: English, Spanish

800-2MAXTOR, press 2 (800-262-9867)

RM[email protected]

E-mail

Fax

408-922-2050

Europe

Voice

Language support: English, French, German

+ 353 1 204 11 11

E-mail

Fax

[email protected]

+ 353 1 286 14 19

Asia/ Pacific

Call Singapore Customer Service from the countries listed below.

Customer Service is available 8 a.m. to 5:30 p.m. ^{(Singapore time is GMT +8).}

From

Dial

Australia

Hong Kong

Indonesia

Japan

1-800-124-328

+800-3387

+001-800-65-6500

+0031-65-3616

+088-65-800-6500

1-800-1126

+0800-44-6542

1-800-481-6788

+0080-65-1062

+001-800-65-6500

Korea

Malaysia

New Zealand

Singapore

Taiwan

Thailand

8 – 2

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