HP Hewlett Packard 8210E User Manual

HP CD-Writer Plus  
8200e/8210e  
ii  
Laser Safety  
Th is un it em ploys a laser. Do n ot rem ove th e cover or attem pt to service th is  
device due to th e possibility of eye dam age.  
CAUTION  
Use of con trols or adjustm en ts or perform an ce of procedures oth er th an th ose  
specified h erein m ay result in h azardous laser radiation exposure.  
Contains: Class 1 Laser Product  
Innehåller: Klass 1 Laserapparat  
Sisältää: Luokan 1 Laserlaite  
Enlt: Klasse 1 Laser-Produkt  
D ANG ER : INVISIBLE LASER RADIATION W HEN OPEN. AVOID DIRECT  
EXPOSURE TO BEAM.  
D ANG ER : RADIATIONS INVISIBLES DU LASER EN CAS D’OUVERTURE. EVITER  
TOUT EXPOSITION DIRECTE AU FAISCEAU.  
VOR SI CH T : UNSICHTBARE LASERSTRAHLUNG, W ENN ABDECKUNG  
GEÖFFNET. NICHT DEM STRAHL AUSSETZEN.  
AD VAR SEL: USYNLIG LASERSTRÅLING VED ÅBNING. UNDGÅ UDS/ ETTELSE  
FOR STRÅLING.  
AD VAR SEL: USYNLIG LASERSTRÅLING NÅR DEKSEL ÅPNES. UNNGÅ  
EKSPONERING FOR STRÅLEN.  
VAR NING: OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD.  
STRÅLEN ÄR FARLIG.  
VARO! NÄKYMÄTÖN AVATTAESSA OLET ALTTIINA LASERSÄTEILYLLE. ÄLÄ  
KATSO SÄTEESEN.  
iii  
Ta ble of Con t en t s  
Con ten ts of th e Electron ic Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . vi  
About USB Drives  
Device Perform an ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Main tain in g th e Data Flow to th e Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Usin g th e Righ t Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Ch oosin g a Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Recon n ectin g th e Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
About Making CDs  
Wh en Sh ould I Use CD-R (Recordable or Write-On ce) Discs? . . . . . . . . .3  
Wh en Sh ould I Use CD-RW (ReWritable) Discs? . . . . . . . . . . . . . . . . . . . 3  
How do I Make CDs Th at Can be Read on Oth er Com puters? . . . . . . . . . 4  
Wh en is th e DirectCD Software Useful? . . . . . . . . . . . . . . . . . . . . . . . . . .4  
How do I Make Audio CDs?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Can I Avoid Swappin g Audio CDs In an d Out of th e Drive? . . . . . . . . . .5  
Can I Use th e New 80 Min ute Audio CDs? . . . . . . . . . . . . . . . . . . . . . . . . 5  
Solving Installation Problems  
Th in gs to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Troublesh ootin g. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Customer Support  
Your Local Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
HP Custom er Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Teleph on e Num bers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Return in g a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
iv  
Contents of the Electronic User’s Guide  
Contents of the Electronic Users Guide  
Addition al in form ation is available in th e electron ic Users Guide. To  
view th is on lin e docum en tation click St a r t on th e taskbar, poin t to  
P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d select User ’s  
Gu id e. You can view th is in form ation th rough your web browser.  
Th e User’s Guide provides in form ation on th e followin g topics:  
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Copyin g CDs  
Makin g Data CDs  
Makin g Music CDs  
Makin g In serts an d Labels  
Sh arin g CDs  
CD Care  
Troublesh ootin g  
Product Specification s  
Warranty  
Software Licen se Agreem en t  
Regulatory In form ation  
How to Reach Us  
Ab ou t USB Dr ives  
Device Performance  
USB (Un iversal Serial Bus) devices such as your n ew HP CD-Writer Plus  
are so easy to discon n ect an d recon n ect th at you m ay wan t to use oth er  
devices of th is type. Th e in form ation below can h elp you m ain tain th e  
CD-Writers perform an ce wh en oth er USB devices are con n ected to your  
com puter.  
Fast USB devices con n ected to your com puter (such as th e CD-Writer  
Plus, scan n ers, prin ters an d speakers) work well as lon g as th ey are used  
on e at a tim e. However, th ere is a drastic reduction in perform an ce wh en  
two or m ore of th ese devices are used sim ultan eously.  
Typically, slow USB devices con n ected to your com puter (such as m ice,  
keyboards, an d joysticks) do n ot decrease th e perform an ce of oth er slow  
USB devices. Th ey can , h owever, affect th e perform an ce of fast devices  
wh en a slow an d a fast device are used sim ultan eously.  
Maintaining the Data Flow to the Drive  
Th e CD-Writer Plus requires a con stan t stream of in form ation from th e  
com puter in order to create CDs with th e Easy CD Creator or CD Copier  
software. If th e stream of in form ation is in terrupted (called a buffer  
un derrun ) th e CD can be ruin ed.  
CAUTION: DO NOT USE, CONNECT or TURN ON any other USB  
device while creating a CD with Easy CD Creator or CD Copier  
software.  
Th e DirectCD software is n ot susceptible to buffer un derrun s. To  
un derstan d wh en to use th e differen t software program s, refer to section  
on m akin g CDs th at begin s on page 4.  
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Using the Right Cable  
Using the Right Cable  
Th e USB cable sh ipped with th e CD-Writer Plus is a h igh -quality cable.  
Do n ot replace it with oth er cables or use cable exten ders. Usin g lower  
quality cables could adversely affect drive perform an ce.  
Choosing a Hub  
A h ub allows you to con n ect m ultiple USB devices to your com puter. To  
operate properly, th e CD-Writer Plus requires a self-powered (also kn own  
as active) h ub. Th is type of h ub en sures th at all th e devices on th e h ub  
receive th e n ecessary power.  
Reconnecting the Drive  
On ce you h ave in stalled th e drivers for th e CD-Writer Plus you can  
con n ect or discon n ect th e drive at an y tim e. Win dows will recogn ize th e  
device an d load th e drivers. It is n ot n ecessary to restart Win dows to  
recon n ect your drive.  
Ab ou t Ma kin g CDs  
When Should I Use CD-R (Recordable or  
Write-Once) Discs?  
Files copied to a CD-R disc are perm an en tly recorded on th e disc. Th e  
space th e files occupy on th e disc can n ot be used for an yth in g else.  
Use CD-R d iscs t o:  
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Sh are your CDs with users th at h ave stan dard CD-ROM drives  
Make audio CDs  
Perm an en tly save files  
When Should I Use CD-RW (ReWritable)  
Discs?  
With CD-RW discs you can write, erase, an d rewrite files easily from your  
software application s or from th e Win dows Explorer. Sin ce n ot all CD-  
ROM drives can read CD-RW discs, th ese discs are better suited for use on  
your own com puter.  
Use CD-RW d iscs t o:  
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Save work in progress such as presen tation s an d docum en ts  
Make weekly arch ives of files on your h ard drive  
Tran sport files between th e office an d h om e if you h ave a CD-Writer  
Plus at each location , or h ave an extern al CD-Writer Plus to use on  
your com puters  
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How do I Make CDs That Can be Read on Other Computers?  
How do I Make CDs That Can be Read on  
Other Computers?  
Use th e Easy CD Creator (Data) software an d CD-R discs wh en you wan t  
to create CDs you can sh are with oth er users, for exam ple if you wan t to  
sen d th e CD to your co-workers.  
Virtually all CD-ROM drives an d operatin g system s (Win dows 95,  
Win dows 98, Win dows NT, Win dows 3.x, an d DOS) can read CD-R discs  
m ade with Easy CD Creator (Data).  
To start th e Easy CD Creator (Data) software in sert a blan k CD-R disc in  
th e CD-Writer Plus. From th e screen th at appears select th e option th at  
reads: Ma k e a d a t a CD t h a t is t h e m ost com p a t ib le w it h ot h er  
CD-ROM d r ives.  
When is the DirectCD Software Useful?  
With DirectCD you can sim ply drag an d drop files on to th e CD-Writer  
Plus icon to m ake CDs. Use DirectCD wh en you wan t to create data CDs  
(n ot audio) to use on your own com puter.  
Wh en you save to a disc with in a software application or Win dows  
Explorer, Direct CD copies th e file directly to th e disc.  
DirectCD allows you to organ ize CD-R discs wh en you eject th em so th ey  
can be read by m ost CD-ROM drives un der Win dows 95, Win dows 98,  
an d Win dows NT 4.0 Service Pack 3 or later.  
To prepare a disc for use with DirectCD software in sert a blan k disc in th e  
CD-Writer Plus. From th e screen th at appears select th e option th at reads:  
Ma k e a d a t a CD t h e ea siest w a y.  
How do I Make Audio CDs?  
Use Easy CD Creator (Audio) an d CD-R discs to create audio CDs.  
To start th e Easy CD Creator (Audio) software in sert a blan k CD-R disc in  
th e CD-Writer Plus. From th e screen th at appears select th e option th at  
reads: Ma k e a m u sic CD.  
Can I Avoid Swapping Audio CDs In and Out of the Drive?  
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Can I Avoid Swapping Audio CDs In and  
Out of the Drive?  
Makin g an audio CD m ay in volve swappin g CDs in an d out of drives  
m an y tim es. For exam ple, if you m ake th e CD usin g your CD-Writer Plus  
as both th e source an d destin ation drive, you will n eed to swap CDs  
every tim e a n ew track is copied to th e CD-Writer Plus drive.  
To m in im ize th e n um ber of tim es you swap CDs:  
1. Copy th e tracks to your h ard drive usin g Easy CD Creator. Th is is  
called pre-recordin g audio tracks to wave files.  
Approxim ately 10 MB of space on th e h ard drive are required for each  
m in ute of m usic.  
2. On ce all th e tracks are on your h ard drive, copy th em to th e CD usin g  
Easy CD Creator.  
Th e User’s Guide provides a step by step description of h ow to copy th e  
audio tracks to th e h ard drive an d th en on to a CD. Click St a r t on th e  
taskbar, point to P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d  
select User ’s Gu id e. Select Ma k in g Mu sic CDs an d go to th e section  
called P r e-r ecor d in g Au d io Tr a ck s t o W a ve Files. You can view th is  
in form ation th rough your web browser.  
Can I Use the New 80 Minute Audio CDs?  
HP does n ot curren tly support th e n ew 80 m in ute audio CDs even  
th ough th e HP CD-Writer Plus an d th e in cluded software are capable of  
usin g th em . Th e m an ufacturin g process for creatin g 80 m in ute CD-R  
discs is extrem ely difficult an d th e resultin g discs do n ot con sisten tly  
m eet HPs stan dards for reliability at th e tim e of th is prin tin g.  
Solvin g In st a lla t ion  
P r ob lem s  
If you n eed furth er assistan ce after usin g th e HP CD-DVD Toolbox an d  
reviewin g th is ch apter, con tact HP Custom er Care directly by callin g th e  
appropriate teleph on e n um ber from th e list begin n in g on page 15.  
Things to Try First  
Try th e followin g suggestion s if th e CD-Writer Plus does n ot appear  
un der Win dows Explorer on ce you h ave com pleted th e in stallation . If  
th e problem persists, see th e Troublesh ootin g section below.  
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Make sure th e com puter is plugged in an d th at each device h as power.  
Turn off th e com puters power, wait 20 secon ds, th en turn it on again .  
Discon n ect an d th en recon n ect th e CD-Writer Plus’ power cable. Th is  
m igh t fix a faulty con n ection .  
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Discon n ect an d th en recon n ect th e USB data cable.  
Run th e HP CD-DVD Toolbox (on ly available in En glish ) to get  
troublesh ootin g h elp. Click th e St a r t button on your taskbar, select  
P r ogr a m s, H P CD-W r it er P lu s, an d click H P CD-DVD Toolb ox.  
Troubleshooting  
Ma k e su r e t h e CD-W r it er P lu s is r eceivin g p ow er .  
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Ch eck th at th e CD-Writer Plus h as power by pressin g th e Eject button  
on th e fron t of th e drive to open an d close th e CD tray.  
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Troubleshooting  
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If th e drive is n ot receivin g power, ch eck th at a power supply is  
plugged in to th e rear of th e drive. Th en m ake sure th e power supply is  
con n ected to a wall outlet or power strip.  
Make sure th e wall outlet or power strip you are usin g h as power.  
Ch eck t h e USB d a t a ca b le  
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Un plug th e USB data cable th at goes from th e CD-Writer Plus to th e  
com puter at both en ds an d recon n ect it.  
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Ch eck th e USB data cable for an y sign s of ph ysical dam age.  
Replace th e USB cable with th e on e provided with your drive if you  
are n ot already usin g it.  
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If you h ave an oth er USB data cable th at you kn ow is workin g, swap  
cables to m ake sure you do n ot h ave a bad cable.  
If you are usin g a USB h ub, try con n ectin g th e CD-Writer Plus directly  
to th e USB con n ector on th e com puter in stead of th rough th e h ub.  
Ma k e su r e t h e USB p or t is en a b led  
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If th e Add New Hardware Wizard did n ot appear wh en you con n ected  
the CD-Writer Plus to the com puter, your USB port m ay not be  
en abled. Righ t click My Com p u t er , ch oose P r op er t ies, an d select  
th e Device Ma n a ger tab. Look for th e Un iver sa l ser ia l b u s  
con t r oller in th e Device Man ager.  
If th e Un iversal serial bus con troller option does n ot appear, in sert th e  
driver diskette in th e floppy drive, click St a r t on the taskbar, select  
Ru n , type A:\usbhelp, an d click OK. If th is program can n ot  
en able your USB port you can en able it from your com puters BIOS.  
See your com puters m an ual for in struction s or call your com puter  
dealer.  
Rein st a ll t h e d r iver s if n ecessa r y  
You m ay n eed to rein stall th e drivers if for an y reason th e driver  
in stallation was n ot com pleted. For exam ple, if th e Add New  
Hardware Wizard did n ot fin d th e drivers or th e Wizard was  
can celled.  
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Discon n ect an d recon n ect th e USB data cable from th e back of th e  
com puter.  
If th e Add New Hardware Wizard appears on th e screen , rein stall th e  
drivers. Accept th e recom m en ded option th at search es for th e best  
Troubleshooting  
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driver, an d th en select th e floppy drive as th e location to search for  
th e drivers. Make sure th e Drivers diskette provided with th e CD-  
Writer Plus is in the floppy drive.  
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If recon n ectin g th e USB data cable h as n o effect, click St a r t on th e  
taskbar, select Set t in gs an d th en Con t r ol P a n el. Double-click on  
Ad d New H a r d w a r e. If th e E-USB Bridge is am on g th e devices th at  
Win dows fin ds, select it an d click Nex t. After clickin g Fin ish on th e  
followin g screen th e E-USB Bridge Properties screen will appear. Click  
on Rein st a ll Dr iver . Accept th e recom m en ded option th at search es  
for th e best driver, an d th en select th e floppy drive as th e location to  
search for th e drivers. Make sure th e Drivers diskette provided with  
the CD-Writer Plus is in the floppy drive.  
Ma k e su r e you a r e u sin g a self-p ow er ed h u b  
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If you are usin g a USB h ub m ake sure it is of th e self-powered type an d  
th at it is con n ected both to a power source an d to th e com puter.  
Ma k e su r e you r com p u t er m eet s t h e m in im u m syst em  
r eq u ir em en t s  
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Does your com puter m eet th e m in im um system requirem en ts? (See  
Min im um System Requirem en ts in th e electron ic Users Guide or on  
the box.)  
Ch eck t h e Rea d m e file, t h e elect r on ic User s Gu id e, a n d on lin e  
in for m a t ion r esou r ces  
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Ch eck th e Readm e file th at cam e with th e CD-Writer Plus drive. To  
view th e Readm e file, click th e St a r t button on your taskbar, select  
P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d select  
Rea d m e.  
Th e electron ic Users Guide con tain s addition al troublesh ootin g  
in form ation . To view th e Users Guide click th e St a r t button on your  
taskbar, select P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d  
select User ’s Gu id e.  
Visit th e HP CD-Writer web site at h ttp://www.h pcdwriter.com an d  
click on Tech n ica l Su p p or t to get im m ediate access to a wealth of  
up-to-date in form ation 24 h ours a day, seven days a week.  
Cu st om er Su p p or t  
HP Customer Care Online  
Visit th e HP CD-Writer web site at h ttp://www.h pcdwriter.com an d click  
on Tech n ica l Su p p or t to get im m ediate access to a wealth of up-to-  
date in form ation 24 h ours a day, seven days a week. You will fin d  
troublesh ootin g docum en ts, m ain ten an ce an d efficien cy tips, ideas for  
usin g your products an d m uch m ore.  
Your Local Reseller  
If you n eed h elp with your drive, your local reseller h as th e latest  
in form ation regardin g HP products an d services an d can provide support  
un der HPs com preh en sive m en u of reseller services. If your reseller is n ot  
able to h elp, you can obtain support from HP directly. Th e list of  
teleph on e n um bers begin s on page 15.  
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HP Customer Care by Phone  
HP Customer Care by Phone  
Phone Support During Warranty  
Durin g th e warran ty period teleph on e support is provided free of ch arge  
an d on ly lon g-distan ce ch arges apply. Th e list of teleph on e n um bers  
begin s on page 15.  
After the Warranty  
After th e warran ty period support is still available for a per-in ciden t fee.  
Th e list of teleph on e n um bers begin s on page 15.  
Before You Call HP  
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Ch eck th e troublesh ootin g tips provided in th is In stallation Supplem en t  
an d th e electron ic Users Guide.  
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If you received an error m essage, write it down before you call.  
Make sure you are at your com puter an d h ave your drive in stalled wh en  
you call.  
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Gath er th e in form ation in th e table below.  
Th e diagn ostic utility provides m ost of th e in form ation . Click St a r t on  
th e taskbar, th en select P r ogr a m s, H P CD-W r it er P lu s, Ut ilit ies, an d  
Dia gn ose. Select th e drive an d th en click on th e Dr ive Da t a tab. For  
h elp fin din g in form ation n ot provided by th e diagn ostic utility, see page  
13.  
In form ation (Help on page 13)  
Drive series n um ber  
For your com puter  
Drive firm ware version  
Drive serial n um ber  
Before You Call HP  
13  
In form ation (Help on page 13)  
Com puter bran d an d m odel  
Operatin g system an d version ?  
For your com puter  
Win dows 98  
Version Num ber:  
Am oun t of m em ory in stalled  
Oth er CD-ROM or DVD-ROM  
drives? yes/no  
(If yes, list th em )  
Soun d card? yes/no  
Type:  
Type:  
Oth er USB devices? yes/no  
Passed Drive Self-Diagn ostics test?  
yes/no  
Where to Find This Information  
Dr ive ser ies n u m b er  
Th e drives series n um ber appears on th e fron t of th e CD-Writer Plus  
drive. Example: 7500 Series  
Dr ive fir m w a r e ver sion  
Drive in form ation , in cludin g firm ware version , can be foun d by clickin g  
on th e St a r t m en u on th e taskbar, th en selectin g P r ogr a m s, HP CD-  
W r it er P lu s, Ut ilit ies, an d Dia gn ose . Select th e drive an d th en click  
on th e Dr ive Da t a tab. The firm ware version is listed in the FW Rev  
dialog box. Example: Firmware: 1.0  
Dr ive ser ia l n u m b er  
Th e CD-Writer drive serial n um ber appears on th e un derside of th e tray  
as well as on th e m ain label on th e back of th e drive.  
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Before You Call HP  
Com p u t er b r a n d a n d m od el  
Th e com puter bran d appears on th e fron t of your com puter an d in th e  
docum en tation th at cam e with your com puter. Example: HP Pavilion  
8490.  
Op er a t in g syst em a n d a m ou n t of m em or y (RAM) in st a lled  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Gen er a l tab.  
Th e version n um ber appears below Microsoft Win dows 98, an d th e  
am oun t of m em ory in stalled is displayed in th e lower part of th e screen .  
Example: 4.10.1998 and 128.0 MB RAM.  
Ot h er CD-ROM or DVD-ROM d r ives  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Device  
Ma n a ger tab. Double-click on CDROM. Write down th e n am es of th e  
devices th at are displayed. Example: Toshiba DVD-ROM SD-M1202.  
Sou n d ca r d  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Device  
Ma n a ger tab. Double-click on Sou n d , vid eo, a n d ga m e con t r oller s.  
Write down th e n am es of th e devices th at are displayed. Example: Sound  
Blaster.  
Ot h er USB d evices  
Make a list of an y oth er USB devices th at you are usin g with your  
com puter. Example: HP DeskJet 895C Series Printer  
Dr ive Self-Dia gn ost ics t est  
Click St a r t on th e taskbar, th en select P r ogr a m s, H P CD-W r it er  
P lu s, Ut ilit ies, an d Dia gn ose. Select th e drive an d th en click on th e  
Test s tab. Select Dr ive Self-Dia gn ost ics an d click P er for m Test .  
Th e m ost recen t diagn ostic utility results are saved in C:/Program Files/  
Diagn ose/Logs as DRIVELOG.TXT an d TESTLOG.TXT.  
Telephone Numbers  
15  
Telephone Numbers  
For t elep h on e n u m b er u p d a t es:  
USA (Support available 24 h ours a day, 7 days a week)  
Literature an d dealer referral. . . . . . . . . . . 970-635-1500  
Durin g warran ty period (Support is provided free of charge during  
warranty; your only cost is the long-distance charge.)  
HP Custom er Care . . . . . . . . . . . . . . . . . . 970-635-1500  
After warran ty period (Charges begin only when you connect to a  
Customer Care representative. Prices are subject to change without notice.)  
HP Custom er Care. . . . . . . . . . . . . . . . . . . 800-810-0130  
(Per in ciden t fee of $25 US dollars ch arged to  
Visa, MasterCard or Am erican Express)  
U.S. on ly Custom er Care. . . . . . . . . . . . . . 900-555-1800  
($2.50 per m in ute/m axim um of $25. You m ust be 18 years  
of age or h ave paren tal perm ission to call 900 n um bers.)  
Ca n a d a / Eu r op e/ Mid d le Ea st / Afr ica / La t in Am er ica / Asia /  
P a cific  
Use the HP Customer Care numbers below during and after your warranty  
period. Support is provided free of charge during warranty; your only cost is the  
long-distance charge. A per-incident charge applies after the warranty period.  
Ca n a d a (M-F, 8:00-20:00 Eastern Tim e)  
HP Custom er Care in En glish an d Fren ch 905-206-4663  
Eu r op e/ Mid d le Ea st / Afr ica (M-F, 8:30-18:00 Cen tral European Tim e)  
Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . 0711 420 10 80  
Belgium  
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 06  
- Fren ch . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 07  
Czech Republic . . . . . . . . . . . . . . . . . . . . .02 613 07 310  
Den m ark . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 29 40 99  
Fin lan d . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 03 47 288  
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 43 62 3434  
Germ an y . . . . . . . . . . . . . . . . . . . . . . . . . 0180 52 58 143  
Greece (M-F, CET + 1h r) . . . . . . . . . . . . . . . 01 689 6411  
16  
Telephone Numbers  
Hun gary. . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 343 0310  
Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25  
Israel (M-F, CET + 1h r) . . . . . . . . . . . . . . . . 09 952 4848  
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 2 641 0350  
Neth erlan ds. . . . . . . . . . . . . . . . . . . . . . . . 020 606 87 51  
Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 11 62 99  
Polan d (M-F, CET + 1h r) . . . . . . . . . . . . . . 022 865 9999  
Portugal . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 318 00 65  
Russia (M-F, CET + 2 h rs) . . . . . . . . . . . . . 095 797 3520  
South Africa (M-F, CET + 1h r) . . . . . . . . . . .011 8061030  
Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 23 21 123  
Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 61 92 170  
Switzerlan d (Fren ch /Italian /Germ an ). . . 08 48 80 11 11  
Turkey (M-F, CET + 1h r) . . . . . . . . . . . . . 0212 224 5925  
United Kingdom . . . . . . . . . . . . . . . . . . . 0171 512 52 02  
En glish lan guage support for  
oth er coun tries . . . . . . . . . . . . +44 171 512 52 02  
La t in Am er ica  
Argen tin a (M-F, 8:30-19:30) . . . . . (54) (11) 47 78 83 80  
Brazil (M-F, 8:00-19:00) . . . . . . . . . . . (55) (11) 829 6612  
Ch ile (M-F, 8:30-18:30) . . . . . . . . . . (56) (2) 800 360999  
Mexico (M-F, 8:30-18:30) . . . . . . . (52) (5) 800 22 14700  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . (52) (5) 800 90 52900  
Venezuela (M-F, 9:00-18:00) . . . . . . . . (58) (2) 207 8488  
Asia / P a cific  
Australia (M-F 9:00- 17:00 for  
All Capital Cities) . . . . . . . . . . . . . (03) 8877 8000  
China (M-F, 8:30-17:30) . . . . . Hotlin e (010) 6564 5959  
Hon g Kon g (M-F, 9:00-17:00) . . . . . . . . . . . . 800 967729  
In dia (M-F, 9:30-17:30) . . . . . . . . . . . . . (91) 11 6826035  
In don esia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . 350 3408  
Korea (M-F, 9:00-18:00, Sat. 9:00-13:00) . (02) 3270 0700  
. . . . . . . . . . . . . . . . . . . . . . . . . . 080 999 0700 (toll free)  
Malaysia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 295 2566  
New Zealan d (M-F, 9:00-17:00,  
Aucklan d Tim e). . . . . . . . . . . . . . . . 0800 733 547  
Ph ilippin es (M-F, 9:00-17:00) . . . . . . . . . . . . . . 867 3551  
Sin gapore (M-F, 9:00-17:00) . . . . . . . . . . . (65) 272 5300  
Taiwan (M-F, 8:30-20:00). . . . . . . . . . . . . (02) 2717 0055  
Th ailan d (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 661 3900  
Vietn am (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 823 4530  
Returning a Drive  
17  
Returning a Drive  
If your Hewlett-Packard product requires repair or replacem en t, call th e  
appropriate n um ber for your coun try/region from th e list begin n in g on page 15  
to receive in struction s.  

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