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Dell™ Axim™ X50
Owner’s Manual
Models HC03U, HC03UL, and HD04U
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
CAUTION: Safety Instructions .
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SAFETY: General .
SAFETY: Power
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SAFETY: Air Travel .
SAFETY: Electromagnetic
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When Using Your Device .
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SAFETY: Protecting Against
Electrostatic Discharge
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SAFETY: Battery Disposal
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Finding Information .
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About Your Device
Front, Side, and Back Views
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Front and Side Views .
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Back View .
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Using the Battery .
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Installing and Removing the Battery
Charging the Battery .
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Contents
3
Connecting to a Computer .
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Using the Cradle
USB Charging
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Using the Sync Cable .
Connecting to a Projector
Checking Built-In Storage .
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Using Cards .
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Secure Digital Memory Cards .
Performing a Reset
Soft Reset
Hard Reset .
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Using Microsoft® Windows Mobile™ 2003
Second Edition
Device Buttons and the Reset Stylus .
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Today Screen .
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Status Icons .
Programs .
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Program Buttons .
Switcher Bar .
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Navigation Bar and Command Bar .
Pop-Up Menus
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4
Contents
Backing Up Data .
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Entering Information
Entering Text Using the Input Panel .
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Typing With the Soft Keyboard
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Letter Recognizer
Block Recognizer
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Transcriber
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Editing Typed Text
Writing on the Screen
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Editing Written Text
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Drawing on the Screen .
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Creating a Drawing
Editing a Drawing
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Recording a Message
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Using My Text
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Adjusting Settings
Personal Tab .
System Tab .
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Connections Tab
Contents
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Using the Microsoft® ActiveSync® Program
About ActiveSync .
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Installing and Using ActiveSync .
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About Microsoft Pocket Outlook
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Calendar
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Using the Summary Screen .
Creating Meeting Requests .
Contacts
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Finding a Contact .
Using the Summary Screen .
Tasks .
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Notes .
Messaging
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Synchronizing E-Mail Messages .
Connecting Directly to an E-Mail Server .
Using the Message List .
Composing Messages
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Managing E-Mail Messages and Folders .
Notifications
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Contents
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Adding Programs Using Microsoft ActiveSync
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Downloading Programs From the Internet .
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Adding a Program to the Start Menu .
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Using File Explorer on the Device .
Using ActiveSync on the Computer .
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File Download Security Warning
Removing Programs
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Using Companion Programs
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Microsoft Pocket Word .
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Pocket Excel .
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Tips for Working in Pocket Excel
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MSN Messenger .
Setting Up .
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Working With Contacts .
Chatting With Contacts .
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Microsoft Windows Media Player for Pocket PC .
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Contents
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Using Microsoft® Pocket Internet Explorer
Mobile Favorites
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Conserving Memory
Mobile Favorites Folder .
Favorite Links .
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Using AvantGo Channels
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Browsing Mobile Favorites and the Web .
10 Getting Connected
Using Infrared .
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Using Bluetooth® Wireless Technology
Using Wi-Fi (802.11b)
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Creating a Modem Connection .
Creating an Ethernet Connection .
Ending a Connection .
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Connecting Directly to an E-Mail Server
Getting Help on Connecting
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11 Appendix
Specifications
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U.S. Terms and Conditions of Sale
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Contents
Dell™ Software License Agreement .
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Regulatory Notices .
FCC Notices (U.S. Only)
IC Notice (Canada Only)
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CE Notice (European Union)
CE Mark Notice
Australia and New Zealand .
VCCI Notice (Japan Only)
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Polish Center for Testing and
Certification Notice
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NOM Information (Mexico Only)
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Europe—CE Declaration of Conformity
Japan Standard .
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Canada—Industry Canada (IC) .
FCC Standard
Mexico
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Singapore—Approved by IDA for
Use in Singapore
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Korea .
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Brazil .
Radio Approvals .
Contacting Dell .
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Contents
9
Limited Warranties
Limited Warranty for Dell-Branded
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Total Satisfaction Return Policy (U.S. Only) .
Limited Warranty Terms for Dell-Branded
Hardware Products (Canada Only) .
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"Total Satisfaction" Return
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Dell Software and Peripherals (Canada Only) .
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
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Glossary
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167
Index
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169
10
Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help
protect your device and working environment from potential damage.
SAFETY: General
•
Do not attempt to service the device yourself unless you are a trained service
technician. Always follow installation instructions closely.
•
If you use an extension power cable with your AC adapter, ensure that the total
ampere rating of the products plugged in to the extension power cable does not exceed
the ampere rating of the extension cable.
•
•
Do not push objects into air vents or openings of your device. Doing so can cause fire
or electric shock by shorting out interior components.
Keep your device away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your device; do not place your device in
a closed-in wall unit or on a bed, sofa, or rug.
•
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you
use it to run the device or to charge the battery. Do not cover the AC adapter with
papers or other items that will reduce cooling; also, do not use the AC adapter inside a
carrying case.
•
•
•
The AC adapter may become hot during normal operation of your device. Use care
when handling the adapter during or immediately after operation.
Do not use your device in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.
If your device includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
•
To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your device during an electrical storm unless all cables have been
disconnected and the device is operating on battery power.
•
If your device includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.
•
•
PC Cards may become very warm during normal operation. Use care when removing
PC Cards after their continuous operation.
Before you clean your device, disconnect the device from the electrical outlet. Clean
your device with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Caution: Safety Instructions
11
SAFETY: Power
•
•
•
•
Use only the Dell-provided AC adapter approved for use with this device. Use of
another AC adapter may cause a fire or explosion.
Before you connect the device to an electrical outlet, check the AC adapter voltage rating
to ensure that the required voltage and frequency match the available power source.
To remove the device from all power sources, turn the device off, disconnect the
AC adapter from the electrical outlet, and remove the battery installed in the battery bay.
To help prevent electric shock, plug the AC adapter and device power cables into
properly grounded power sources. These power cables may be equipped with 3-prong
plugs to provide an earth grounding connection. Do not use adapter plugs or remove
the grounding prong from the power cable plug. If you use a power extension cable,
use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
•
•
Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s
power cable into the power strip. Some power strips may allow you to insert the plug
incorrectly. Incorrect insertion of the power plug could result in permanent damage to
your device, as well as risk of electric shock and/or fire. Ensure that the ground prong
of the power plug is inserted into the mating ground contact of the power strip.
SAFETY: Battery
•
Use only Dell™ battery modules that are approved for use with this device. Use of
other types may increase the risk of fire or explosion.
•
Do not carry a battery pack in your pocket, purse, or other container where metal
objects (such as car keys or paper clips) could short-circuit the battery terminals.
The resulting excessive current flow can cause extremely high temperatures and may
result in damage to the battery pack or cause fire or burns.
•
The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is
damaged, electrolyte may leak from the cells and may cause personal injury.
•
•
Keep the battery away from children.
Do not store or leave your device or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose
it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•
Do not dispose of your device’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions.
Dispose of a spent or damaged battery promptly.
12
Caution: Safety Instructions
SAFETY: Air Travel
•
Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell device while you are on board an aircraft.
For example, such regulations/restrictions may prohibit the use of any personal
electronic device (PED) that has the capacity for intentional transmission of radio
frequency or other electromagnetic signals while on an aircraft.
–
In order to best comply with all such restrictions, if your Dell portable device is
equipped with Dell TrueMobile™ or some other wireless communication device,
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–
Additionally, the use of any PED, such as a portable device, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing.
Some airlines may further define the critical flight phase as any time the aircraft
is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to
when the use of a PED is allowed.
SAFETY: Electromagnetic Compatibility Instructions
Use shielded signal cables to ensure that you maintain the appropriate electromagnetic
compatibility classification for the intended environment. For parallel printers, a cable is
available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at
www.dell.com.
Static electricity can harm electronic components inside your device. To prevent static
damage, discharge static electricity from your body before you touch any of your device’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface.
WARNING: Handling the cord on this product, or cords associated with accessories sold
with this product, will expose you to lead, a chemical known to the State of California to
cause birth defects or other reproductive harm. Wash your hands after handling the cord.
When Using Your Device
Observe the following safe-handling guidelines to prevent damage to your device:
•
•
When setting up the device for work, place it on a level surface.
When traveling, do not check the device as baggage. You can put your device through
an X-ray security machine, but never put your device through a metal detector. If you
have the device checked by hand, be sure to have a charged battery available in case
you are asked to turn on the device.
•
•
When traveling, do not place the device in overhead storage compartments where it
could slide around. Do not drop your device or subject it to other mechanical shocks.
Protect your device and battery from environmental hazards such as dirt, dust, food,
liquids, temperature extremes, and overexposure to sunlight.
Caution: Safety Instructions
13
•
When you move your device between environments with very different temperature
and/or humidity ranges, condensation may form on or within the device. To avoid
damaging the device, allow sufficient time for the moisture to evaporate before using
the device.
NOTICE: When taking the device from low-temperature conditions into a warmer
environment or from high-temperature conditions into a cooler environment, allow the
device to acclimate to room temperature before turning on power.
•
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on
the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending
any connector pins. Also, before you connect a cable make sure both connectors are
correctly oriented and aligned.
•
•
Handle components with care. Hold a component such as a memory module by its
edges, not its pins.
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display
to the bottom. Remove moisture from the display quickly and keep the display dry.
Long-term exposure to moisture can damage the display. Do not use a commercial
window cleaner to clean your display.
SAFETY: Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
SAFETY: Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your device. To prevent static
damage, discharge static electricity from your body before you touch any of your device’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component. Just before unwrapping the antistatic packaging, be sure to
discharge static electricity from your body.
•
•
When transporting a sensitive component, first place it in an antistatic container
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic floor
pads and workbench pads.
14
Caution: Safety Instructions
SAFETY: Battery Disposal
Your device uses a lithium-ion battery and a rechargeable NiMH battery. For
instructions about replacing the batteries in your device, see "Using the Battery"
on page 20.
Do not dispose of the battery along with household waste. Contact your local
waste disposal agency for the address of the nearest battery deposit site.
Finding Information
What Are You Looking For?
Find It Here:
How to set up my device and
information on the connectors and
buttons on my device
The setup diagram and the Dell™
Owner’s Manual
Information on using my device
Dell Owner’s Manual and Pocket PC
Help
To view Help, tap the Start button and
tap Help.
Additional programs that can be
installed on my device
Dell Companion CD
Information on using programs on my Pocket PC Help and, if available, tap
device
Help within a specific program
®
Connecting to and synchronizing with Dell Owner’s Manual and Microsoft
®
a computer
ActiveSync Help on your computer
To view Help, click Help and click
Microsoft ActiveSync Help.
Last-minute updates and detailed
technical information
The readme files, located in the
ActiveSync folder on the computer and
on the Dell Companion CD.
Up-to-date information on your
Pocket PC
www.microsoft.com/windowsmobile
My Service Tag
Label located in the battery slot
(remove the battery)
Caution: Safety Instructions
15
16
Caution: Safety Instructions
About Your Device
Front, Side, and Back Views
CAUTION: Before performing any of the procedures in this section, read and
follow the safety instructions on page 11.
Front and Side Views
infrared sensor (top)
CompactFlash card and
Secure Digital memory card
slots (top)
audio connector (top)
microphone
lanyard hook
wireless light
lock button
on/off button for
WLAN/Bluetooth
wireless
power button
touch screen
technology
record button
Home button
Inbox button
Calendar button
Contacts button
navigator button
About Your Device
17
INFRARED SENSOR — The infrared sensor lets you transfer files from your device to
another infrared-compatible device without using cable connections.
MICROPHONE — Allows you to record audio.
COMPACTFLASH CARD AND SECURE DIGITAL MEMORY CARD SLOTS — See "Using Cards" on
page 29 for information on using CompactFlash cards and Secure Digital
memory cards.
POWER BUTTON — Press the power button to turn the device on or off. Press and
• When the device is connected to external power and the main battery is fully
charged, the power button light is solid green.
• When the main battery charge is low, the power button light flashes amber.
• When the battery is being charged, the power button light is solid amber.
• When the device relays a notification, the power button light rapidly
flashes green.
TOUCH SCREEN — Use the touch screen and the reset stylus to enter information into
your device. See "Entering Information" on page 43.
®
ON/OFF BUTTON FOR WLAN/BLUETOOTH WIRELESS TECHNOLOGY — On wireless devices, the
button turns both WLAN and Bluetooth wireless technology on and off. Turn off
the wireless devices to conserve power. On non-WLAN devices, the button turns
Bluetooth wireless technology on and off.
HOME BUTTON — Press to launch Home or to turn on the device.
NAVIGATOR BUTTON — Press the right, left, top, or bottom of the navigator button to
move the cursor on the screen. Press the center to enter a selection.
CONTACTS BUTTON — Press to launch Contacts or to turn on the device.
CALENDAR BUTTON — Press to launch Calendar or to turn on the device.
RECORD BUTTON — See "Recording a Message" on page 51 for information on using
the record button.
LOCK BUTTON — Allows you to lock the device so that the device does not respond to
inadvertent pressing of keys.
18
About Your Device
Back View
reset stylus
(extended)
reset button
battery
battery lock
cradle/sync cable
connector (bottom)
BATTERY LOCK — Use this switch to release and remove the main battery.
See "Installing and Removing the Battery" on page 20.
BATTERY — See "Using the Battery" on page 20 for information on the main battery.
CRADLE/SYNC CABLE CONNECTOR — Connect a cradle or sync cable. See "Connecting to
a Computer" on page 23.
RESET BUTTON — See "Performing a Reset" on page 32 for information on using the
reset button.
RESET STYLUS — Use the reset stylus to write or draw on the screen. To remove the
stylus, pull it straight up and out of the holder. To avoid losing the stylus, store the
stylus in the holder when you are not using it. Ensure that the stylus is oriented
correctly when you replace it in the slot.
About Your Device
19
Using the Battery
NOTICE: Do not use your device until you have charged the main battery for at
least 8 hours for the first charge.
Before you use your device for the first time, you must install and charge the
battery. Once the battery is charged, use the power properties to monitor the
battery charge. See Pocket PC Help on the device for more information.
Installing and Removing the Battery
To install the battery:
1
2
Ensure that the device is turned off.
Align the battery contacts with the contacts in the battery slot, insert
the battery, and lower the battery into the slot until you feel a click.
battery
3
Close the battery cover.
20
About Your Device
4
Lock the battery cover by sliding the battery latch to the right.
NOTE: The device turns on immediately once the battery is inserted and
the battery cover latch is locked.
battery cover
battery latch
To remove the battery:
1
2
Slide the battery latch to the left to unlock the battery cover.
Lift the battery cover.
battery cover
battery latch
About Your Device
21
3
Pull the tab to lift the battery out of the slot.
pull-tab
battery
NOTE: Your Service Tag is located underneath the battery. You need your
Service Tag if you access Dell Support at support.dell.com or if you call
Dell for customer service or technical support.
Charging the Battery
Use one of the following options to charge the main battery:
•
•
•
•
Connect the AC adapter directly to the charger adapter and then to the
device and to an electrical outlet.
Connect the AC adapter directly to the sync cable and then to the
device and to an electrical outlet.
Connect the AC adapter to the cradle, and insert the device into the
cradle. See "Using the Cradle" on page 23 for more information.
Connect the cradle with the device to a computer, which is connected
to an electrical outlet. See "USB Charging" on page 26.
The standard battery pack (1100mAh) completely charges within 5 hours;
the optional battery pack (2200mAh) completely charges within 10 hours.
If the main battery is critically low, the device enters "sleep" mode and the
device turns off.
22
About Your Device
To recover from a critically low battery:
1
Plug in the AC adapter or replace the main battery with a
charged battery.
2
Press the power button to turn on the device.
If you remove the main battery, the internal backup battery can last for up to
30 minutes in "sleep" mode. Do not remove the main battery if the backup
battery power is low.
By default, the device turns off if the device is left unused for a period of
amount of time during which the device can remain idle before it turns off.
You either connect your device to a computer using a cradle or directly to a
computer using a sync cable. Connect your device to a computer to:
®
•
Add programs to your device. See "Adding Programs Using Microsoft
®
ActiveSync " on page 71 for more information.
•
Synchronize data on your device with data on your computer.
For information on synchronizing your data, see the following resources:
® ®
"Using the Microsoft ActiveSync Program" on page 55
•
•
•
ActiveSync Help on your computer
ActiveSync Help on your device
Using the Cradle
NOTE: Depending on the configuration of your device, the cradle is optional.
You can use the cradle to:
•
•
•
Synchronize the data on your device with the data on your computer.
Connect the device to an electrical outlet to conserve battery power.
Charge the main battery. See "Using the Battery" on page 20 for
more information.
•
Charge a spare battery.
NOTE: Before connecting your device to a computer for the first time, install
ActiveSync on the computer using the Dell™ Companion CD.
About Your Device
23
To connect your device to the cradle:
1
2
3
Place the cradle on a level surface near your computer.
Connect the cradle cable to the USB connector on your computer.
Connect the AC adapter to the cradle and to an electrical outlet.
cradle
power
cord
AC adapter
cradle cable
USB connector on the computer
24
About Your Device
cradle
4
Align the connector on the bottom of the device with the connector on
the cradle, and, keeping the front of the device flush with the front of
the cradle, lower the device onto the cradle.
When the device is docked in the cradle, the connection status icon appears
on the command bar (see page 36).
The spare battery status light on the cradle operates as follows:
•
•
Green — The spare battery is fully charged.
Amber — The spare battery is charging.
NOTE: The power button on the device indicates the charge status of the main
battery. See the description of the power button lights on page 18 for
more information.
To remove the device from the cradle, pull the device straight up and out of
the cradle.
About Your Device
25
USB Charging
You can charge your device battery when the cradle with the device is
connected to a computer by a USB cable, and the computer is plugged into
an electrical outlet and turned on.
NOTE: USB charging will not take place if the device is turned on.
You can charge the battery using a 5V/500mA USB port when the device is
turned off.
NOTE: Using an external USB hub with 5V/100mA ports to charge the device
battery may cause a temporary voltage drop in the hub, and other USB devices
connected to the ports on the hub may not work normally until the device
is removed.
NOTE: Charging the battery through a USB port takes more time than direct
AC adapter charging.
The device charger stops the charging process after 7 hours. If you need
more than 7 hours to charge the device battery, disconnect and reconnect
the USB cable to restart the charging process.
26
About Your Device
USB connector on the computer
Using the Sync Cable
Use the sync cable to connect your device directly to the computer without
using the cradle.
NOTE: Depending on the configuration of your device, the sync cable
is optional.
To connect the sync cable:
1
2
Connect one end of the cable to the USB connector on your computer.
Connect the other end of the cable to your device.
NOTICE: To avoid damaging the connector, press the two buttons on the sides
of the connector to release the self-lock structure before pulling the connector
out of the device.
About Your Device
27
power
cord
device connector
sync cable connector
USB connector
on the computer
AC adapter
sync cable
use this cable end to
connect to a computer
or a projector
Connecting to a Projector
You can connect the device to a projector using a VGA cable.
NOTE: The VGA option is available only with the VGA model of the device.
NOTE: The VGA cable will not ship with your device unless you ordered it.
NOTE: You need to install the Viewer program for the device to detect the
projector. To configure the program, see the Help section in the program.
To connect the device to the projector, connect the sync connector on the
VGA cable to the device, and then connect the other connector of the
VGA cable to the projector cable. Run the Viewer program for the device to
detect the projector.
28
About Your Device
Checking Built-In Storage
The amount of on-board flash memory in your device is dependent on the
device configuration and the operating-system image size. The memory is
non-volatile, so the data saved here is not lost even if the device is totally out
of power.
To check the available non-volatile memory space on your device:
1
2
3
Tap the Start button and tap Settings
Tap the System tab and tap Memory
.
.
Tap the Storage Card tab, and then select Built-in Storage from the
drop-down menu to display the available space.
Using Cards
CompactFlash Cards
Your device supports CompactFlash Type II cards. Some common types of
cards include:
•
•
Modem — Connect a telephone line for modem data communications.
Wireless communication — Perform data communications without
the use of cable connections. You can use cards, such as internal
cards with Bluetooth wireless technology and 802.11b wireless LAN.
•
Storage — Save data or install programs on a storage card.
When you do not have a CompactFlash card installed, insert the plastic
blank to protect the CompactFlash card slot.
About Your Device
29
To install a CompactFlash card:
1
If a blank is installed, remove it.
tab
notch in
blank
CompactFlash
card slot
2
Align the tab on the back of the CompactFlash card with the notch
in the CompactFlash card slot, and slide the card into the slot.
NOTICE: Do not force the card. If you feel resistance, remove the card, check
the orientation, and reinsert it.
See the documentation that came with the card for information on using
the card.
30
About Your Device
Secure Digital Memory Cards
Use Secure Digital memory cards to save or back up data.
To install a Secure Digital memory card:
1
If a card is already installed, press in the card to release it, and then
remove it.
blank
2
Ensure that the card is oriented correctly, and slide it into the slot until
you feel a click.
NOTICE: Do not force the card. If you feel resistance, remove the card, check
the orientation, and reinsert it.
See the documentation that came with the card for information on using
the card.
About Your Device
31
Performing a Reset
Soft Reset
When you perform a soft reset, the device deletes any data that has not been
saved but saves any data that has been stored in memory. Try performing a
soft reset if the device does not respond when you tap the display or press
a button.
To perform a soft reset, use the reset stylus to press the reset button.
reset stylus
reset button
32
About Your Device
Hard Reset
NOTICE: When you perform a hard reset, you lose all the data stored in your
device memory, and any programs that you installed on your device.
Perform a hard reset if:
•
•
•
You want to delete all the data stored in your device memory.
You forget your password and need to clear it.
Your device is experiencing severe operational problems and you have
already attempted a soft reset.
NOTICE: It is strongly recommended that you back up your data before you
perform a hard reset. See ActiveSync Help on your computer for
more information.
To perform a hard reset:
1
2
3
Press and hold the power button.
Using the reset stylus, hold the reset button for about 2 seconds.
Follow the instructions on the screen.
About Your Device
33
34
About Your Device
®
Using Microsoft Windows
Mobile™ 2003 Second Edition
Device Buttons and the Reset Stylus
Your device has hardware buttons that control actions and scroll functions, and
a stylus for selecting items and entering information.
On the device, the stylus replaces the mouse:
•
•
•
Tap — Touch the screen once with the stylus to open items and
select options.
Drag — Hold the stylus and drag across the screen to select text and
images. Drag in a list to select multiple items.
Tap and hold — Tap and hold the stylus on an item to see a list of actions
available for that item. On the pop-up menu that appears, tap the action
you want to perform.
See "Entering Information" on page 43 for more information.
Today Screen
When you turn on your device for the first time each day (or after 4 hours of
inactivity), the Today screen appears. You can also view the Today screen by
tapping the Start button and then tapping Today. The Today screen displays
the date and information about the device owner, today’s calendar, and
important tasks. To customize the Today screen:
1
2
Tap the Start button and tap Settings
Tap the Personal tab and tap Today
.
.
Use the Appearance tab to change the background that displays on the
Today screen.
Use the Items tab to change the items that appear on the Today screen.
Using Microsoft Windows Mobile 2003 Second Edition
35
volume control icon
Start
button
connection icon
connection
status icon for
®
Bluetooth
wireless
technology
New items menu
Status Icons
NOTE: If there is not enough room to display all notification icons, the
notification icon,
all notifications.
, displays. Tap the notification icon to view
36
Using Microsoft Windows Mobile 2003 Second Edition
Icon
Description
Turns sound on and off.
Backup battery is low.
Main battery is charging.
Main battery is low.
Main battery is very low.
Main battery is full.
Connection is active. Tap the icon to configure
connections.
Connection is not detected.
Wireless network is detected.
Synchronization is beginning or ending.
Synchronization is occurring.
New instant message(s).
New e-mail message(s).
Using Microsoft Windows Mobile 2003 Second Edition
37
Programs
You can switch from one program to another by selecting a program from the
Start menu. To access programs that are not listed in the Start menu, tap the
Start button, tap Programs, and then tap the program name.
NOTE: Some programs have abbreviated labels for check boxes and
drop-down menus. To see the full spelling of an abbreviated label, tap and hold
the stylus on the label. Drag the stylus off the label so that the command is not
carried out.
Program Buttons
You can also switch to some programs by pressing a program button.
Your device has four program buttons located on the front of the device.
The icons on the buttons identify the programs to which they switch.
By default, the buttons launch Home, Messaging, Contacts, and Calendar.
Switcher Bar
You can also use Switcher Bar to switch to or close open programs. To launch
Switcher Bar:
1
2
Tap the Start button and tap Settings
Tap the System tab and tap Switcher Bar
The Switcher Bar icon, , appears in the navigation bar.
Tap to view a list of all open programs. In the Switcher Bar menu:
.
.
•
Tap Brightness settings or Power settings to configure those settings.
Tap a program name to switch to that program.
•
•
•
•
Tap Exit current program to close the current program.
Tap Exit all programs to close all open programs.
Tap Exit Switcher Bar to close the menu.
The following table contains a partial list of programs that are on your
device. See the Dell™ Companion CD for additional programs that you can
install on your device.
38
Using Microsoft Windows Mobile 2003 Second Edition
Icon
Program
Description
ActiveSync
Synchronize information
between your device and
your computer.
Calendar
Keep track of your
appointments and create
meeting requests.
Contacts
Keep track of your friends
and colleagues.
Messaging
Send and receive e-mail
messages.
Pocket Internet Explorer
Browse websites and WAP
sites, and download new
programs and files from the
Internet.
Notes
Create handwritten or
typed notes, drawings, or
recordings.
Tasks
Keep track of your tasks.
Pocket Excel
Create new workbooks or
view and edit Excel
workbooks that you created
on your computer.
MSN Messenger
Send and receive instant
messages with your MSN
Messenger contacts.
Pocket Word
Create new documents or
view and edit Word
documents that you created
on your computer.
Using Microsoft Windows Mobile 2003 Second Edition
39
Navigation Bar and Command Bar
The navigation bar is located at the top of the screen. It displays the active
program and current time and allows you to switch to other programs and
close screens.
Use the command bar at the bottom of the screen to perform tasks in
programs. The command bar includes menu names, icons, and the input
panel icon. To create a new item in the current program, tap New. To see the
name of an icon, tap and hold the stylus on the icon. Drag the stylus off the
icon so that the command is not carried out.
navigation bar
Start menu
command bar
40
Using Microsoft Windows Mobile 2003 Second Edition
Pop-Up Menus
With pop-up menus, you can quickly select an action for an item. For
example, you can use the pop-up menu in the contact list to delete a
contact, make a copy of a contact, or send an e-mail message to a contact.
The actions in the pop-up menus vary from program to program. To access a
pop-up menu, tap and hold the stylus on an item name. When the menu
appears, lift the stylus and tap the action you want to perform. To close the
menu without performing an action, tap anywhere outside the menu.
Finding and Organizing Information
The Find feature on your device helps you to quickly locate information.
On the Start menu, tap Find. Enter the item that you want to find, select a
data type from the drop-down menu, and then tap Go to start the search.
Using Microsoft Windows Mobile 2003 Second Edition
41
You can also use the File Explorer to find files on your device and to organize
your files into folders. On the Start menu, tap Programs and tap
File Explorer
.
sort menu
folder location
Backing Up Data
To prevent or minimize data loss, you should periodically back up the data
stored on your device. Use ActiveSync to synchronize the files on your device
with the files on your computer. You can also drag and drop files from your
device to your computer using Windows Explorer. See the ActiveSync Help
on your computer for additional information.
42
Using Microsoft Windows Mobile 2003 Second Edition
Entering Information
You have several options for entering information:
•
Use the input panel to enter typed text using the soft keyboard or another
input method.
•
•
•
Write directly on the screen with the stylus.
Draw pictures on the screen with the stylus.
Speak into your device microphone to record a message.
®
®
Use Microsoft ActiveSync to synchronize or copy information from your
computer to your device. For more information on ActiveSync, see ActiveSync
Help on your computer.
Entering Text Using the Input Panel
Use the input panel to enter information in any program on your device.
You can type using the soft keyboard or write using Letter Recognizer, Block
Recognizer, or Transcriber. The characters appear as typed text on the screen.
input panel icon
To show or hide the input panel, tap the input panel icon. Tap the arrow next
to the input panel icon to change input methods.
Entering Information
43
When you use the input panel, your device anticipates the word you are
typing or writing and displays it above the input panel. When you tap the
displayed word, the word is inserted at the insertion point. The more you use
your device, the more words it learns to anticipate.
suggested words
To change word suggestion options, such as the number of words suggested:
1
2
3
Tap the Start button and tap Settings
Tap the Personal tab, tap Input, and then tap the Word Completion tab.
Select the desired settings and tap OK
.
.
Typing With the Soft Keyboard
1
2
Tap the arrow next to the input panel icon and tap Keyboard.
Tap the keys on the soft keyboard with your stylus.
44
Entering Information
Letter Recognizer
Letter Recognizer allows you to use your stylus to write letters on the screen
as you would write them on paper.
NOTE: Letter Recognizer is included with the English, French, German,
Italian, and Spanish operating systems. Other versions do not support
Letter Recognizer.
1
2
Tap the arrow next to the input panel icon and tap Letter Recognizer
.
With your stylus, write a letter between the lines that appear on the
bottom of the screen.
The letters are converted to typed text on the screen. For specific
instructions on using Letter Recognizer, tap the question mark next to
the writing area.
NOTE: Tap Demo to learn the character strokes that the device can recognize.
Block Recognizer
Block Recognizer allows you to use character strokes that are similar to those
used on other handheld devices.
NOTE: Block Recognizer is included with the English, French, German,
Italian, and Spanish operating systems. Other versions do not support
Block Recognizer.
1
2
Tap the arrow next to the input panel icon and tap Block Recognizer
.
Using your stylus, write the appropriate character stroke in the box that
appears at the bottom of the screen.
The character strokes are converted to typed text on the screen. For
specific instructions on using Block Recognizer, tap the question mark
next to the writing area.
NOTE: Tap Demo to learn the character strokes that the device can recognize.
Transcriber
Transcriber allows you to write anywhere on the screen using the stylus
similar to the way that you would write on paper. Unlike Letter Recognizer
and Block Recognizer, you can write a sentence or more, and then pause to
let Transcriber change the written characters to typed characters.
Entering Information
45
NOTE: Transcriber is included with the English, French, and German operating
systems. Other versions do not support Transcriber.
1
2
Tap the arrow next to the input panel icon and tap Transcriber.
With your stylus, write anywhere on the screen.
When you pause, Transcriber converts your written characters to typed
characters. For specific instructions on using Transcriber, tap the
question mark in the lower right hand corner of the screen.
Editing Typed Text
To edit or format typed text, you must select it first:
1
2
3
Drag the stylus across the text that you want to select.
Tap and hold the selected text.
Tap the appropriate editing command in the pop-up menu.
You can also tap Edit at the bottom of the screen to select
editing commands.
Writing on the Screen
In any program that accepts written text, such as the Notes program and the
Notes tab in some programs, you can use your stylus to write directly on the
screen. You can edit and format what you have written and convert the
information to text at a later time.
NOTE: Some programs that accept written text may not have the pen icon. See
the documentation for that program to find out how to switch to writing mode.
To write on the screen, tap the pen icon to switch to writing mode.
This action displays lines on the screen to help you write.
46
Entering Information
pen icon
Editing Written Text
To edit or format written text, you must select it first:
1
2
3
4
Tap the pen icon to deselect it.
Drag the stylus across the text that you want to select.
Tap and hold the selected text.
Tap the appropriate editing command in the pop-up menu.
You can also tap Edit at the bottom of the screen to select
editing commands.
5
Tap the pen icon to switch back to writing mode.
Entering Information
47
To convert written text to print-style text, tap Tools and tap Recognize
.
If you want to convert only certain words, select them before tapping
Recognize (or tap and hold the selected words and then tap Recognize on
the pop-up menu). If a word is not recognized, it is not converted to
print-style text.
If the conversion is incorrect, you can select different words from a list of
alternatives or return to the original written text:
1
2
Tap and hold the incorrect word.
On the pop-up menu, tap Alternates
.
A menu with a list of alternative words appears.
3
Tap the correct word, or tap the written text at the top of the menu to
return to the original written text.
48
Entering Information
alternate
words
Tips for getting good recognition:
•
•
Write neatly.
Write on the lines and draw descenders below the line. Write the cross
of the "t" and apostrophes below the top line so that they are not
confused with the word above. Write periods and commas above
the line.
•
•
•
•
For better recognition, try changing the zoom level to 300 percent
using the Tools menu.
Write the letters of a word closely and leave big gaps between words so
that the device can easily determine where words begin and end.
Hyphenated words, foreign words that use special characters such as
accents, and some punctuation cannot be converted.
You cannot add written text to a word to change it after the word has
been recognized. You must delete the written word and write the
new word.
Entering Information
49
Drawing on the Screen
You can draw on the screen the same way that you write on the screen;
however, selecting and editing drawings is different than selecting and
editing written text. For example, selected drawings can be resized, while
written text cannot.
Creating a Drawing
NOTE: To zoom in or out on your drawing, tap Tools and tap a zoom level.
Cross three ruled lines on your first stroke. A drawing box appears.
Subsequent strokes that touch or are inside of the drawing box become part
of the drawing. Drawings that do not cross three ruled lines are treated as
written text.
drawing box
50
Entering Information
Editing a Drawing
To edit or format a drawing, you must select it first:
1
Tap and hold the stylus on the drawing until the selection handle appears.
To select multiple drawings, deselect the pen icon and drag to select
the drawings.
2
3
Tap and hold the selected drawing and tap an editing command on the
pop-up menu.
You can cut, copy, and paste selected drawings by tapping and holding
the selected drawing and then tapping an editing command on the
pop-up menu.
You can also tap Edit at the bottom of the screen to select
editing commands.
To resize a drawing, ensure that the Pen icon is not selected, and drag a
selection handle.
Recording a Message
In any program where you can write or draw on the screen, you can also
quickly capture thoughts, reminders, and phone numbers by recording a
message. In Calendar, Tasks, and Contacts, you can include a recording in
the Notes tab. In the Notes program, you can either create a stand-alone
recording or include a recording in a written note. If you want to include the
recording in a note, open the note first. In the Messaging program, you can
add a recording to an e-mail message.
To record a message:
1
2
Hold the microphone near your mouth or other source of sound.
Press and hold the Record button on the side of your device until
it beeps.
3
4
While holding down the Record button, make your recording.
To stop recording, release the Record button.
The device beeps twice. The new recording appears in the note list or
as an embedded icon.
NOTE: You can also make a recording by tapping the Record icon on the
Recording toolbar.
Entering Information
51
To play a recording, tap the name of the recording in the list or tap the
speaker icon in the note.
Using My Text
When using Messaging or MSN Messenger, use My Text to quickly insert
preset or frequently used messages. To insert a message, tap My Text and tap
a message.
NOTE: You can add text to a My Text message after you insert the message.
To edit a My Text message:
1
2
3
In Messaging or MSN Messenger, tap Tools
Tap Edit My Text Messages
.
.
Make the changes and tap OK
.
52
Entering Information
Adjusting Settings
You can adjust the device settings to suit the way you work. To see available
options, tap the Start button and tap Settings
.
NOTE: Depending on the features of your device, you might have additional tabs
and additional items on the tabs.
See Pocket PC Help on your device for additional information on adjusting
settings (tap the Start button and tap Help).
Personal Tab
•
Buttons — Assign the programs that launch when you press the
hardware buttons.
•
Input — Adjust the settings for input method, word completion, and
other options.
•
•
•
•
Menus — Add or remove items from the Start menu.
Owner Information — Enter your contact information.
Password — Set a password to protect the data stored on your device.
Sounds & Notification — Adjust the volume and set notifications.
See "Notifications" on page 69 for more information.
•
Today — Customize the look and the information that is displayed on
the Today screen.
System Tab
•
®
About — Find information about Microsoft Windows Mobile™ 2003
Second Edition and your device.
•
•
Brightness — Adjust the brightness settings to conserve power.
Certificates — View or delete certificates stored on your device.
Certificates help establish your identity and the identity of other
computers to prevent unauthorized users from accessing your data.
•
Clock & Alarms — Change the time or set the alarm.
Adjusting Settings
53
•
Memory — Allocate memory for data and program storage. View free
•
•
Microphone — Adjust the microphone gain.
Power — Check the battery or charge status. Set the amount of time
that the device can remain idle before it turns off on the Advanced tab.
•
•
•
•
•
Regional Settings — View and change the formatting for regional
settings, such as currency, time, and date.
Remove Programs — Remove programs from your device. For more
information, see "Adding and Removing Programs" on page 71.
Screen — Adjust the screen if your device is not responding accurately
to taps, and select the screen orientation that you want to use.
Switcher Bar — Adjust the settings of the Switcher Bar program
launcher utility.
System Information — View technical information about your device.
Connections Tab
•
Beam — Receive infrared beams from other devices.
®
Bluetooth — Turn on the radio with Bluetooth wireless technology
•
and off, and create and edit bonded devices. By default, the radio is off.
Connections — Add and configure modem or server connections.
Dell WLAN Utility — Available only on devices with Wi-Fi.
Network Cards — Configure your network adapter settings.
•
•
•
54
Adjusting Settings
®
®
Using the Microsoft ActiveSync
Program
About ActiveSync
You can synchronize the information on your computer with the information
on your device with ActiveSync. Synchronization compares the data on your
device with the data on your computer and updates both with the most recent
information. For example:
•
Keep Microsoft Pocket Outlook data up-to-date by synchronizing your
device with Microsoft Outlook data on your computer.
•
Synchronize Microsoft Word and Microsoft Excel files between your device
and your computer. Your files are automatically converted to the correct format.
NOTE: By default, ActiveSync does not automatically synchronize all types of
information. You can change ActiveSync options to synchronize specific types
of information.
With ActiveSync, you can also:
•
•
•
Back up and restore your device data.
Copy (rather than synchronize) files between your device and your computer.
Select a synchronization mode to control when synchronization occurs.
For example, you can synchronize continuously or only when you select
the synchronize command.
•
Select which information types are synchronized and control how much
data is synchronized. For example, you can choose how many weeks of
past appointments you want synchronized.
®
To synchronize your data, you need both the Microsoft Windows and
Pocket PC versions of ActiveSync. You must install the Windows version of
ActiveSync on your computer using the Dell™ Companion CD. The Pocket PC
version is already installed on your device.
NOTE: Before connecting your device to a computer for the first time, ensure that
you install ActiveSync on the computer using the Dell™ Companion CD.
Using Microsoft ActiveSync
55
Installing and Using ActiveSync
To install ActiveSync:
1
2
3
4
Insert the Dell Companion CD.
Click Getting Started to access the main menu.
Click Start Here
.
Click Install ActiveSync and follow the instructions on the screen.
After the installation is complete, the ActiveSync Setup Wizard helps you to
connect your device to your computer, set up a partnership so that you can
synchronize information between your device and your computer, and
customize your synchronization settings. Your first synchronization process
automatically begins when you complete the wizard.
NOTE: The device must be powered on for the synchronization process
to occur.
During your first synchronization, information that was stored in Outlook
on your computer is copied to Calendar, Contacts, and Tasks on your device.
After you set up ActiveSync and complete the first synchronization process,
you can initiate synchronization from your device. To switch to ActiveSync
on your device, tap the Start button and tap ActiveSync. If you have a
wireless LAN card, you can synchronize remotely from your device.
To find information on using ActiveSync on your device, open ActiveSync
on your device, tap the Start button, and then tap Help
.
To find information on using ActiveSync on your computer, open
ActiveSync on your computer, and click Help→Microsoft ActiveSync Help
.
56
Using Microsoft ActiveSync
Scheduling and Communicating
About Microsoft® Pocket Outlook
Pocket Outlook includes Calendar, Contacts, Tasks, Messaging, and Notes. You
can use these programs individually or together. For example, e-mail addresses
stored in Contacts can be used to address e-mail messages in Messaging.
®
Using Microsoft ActiveSync , you can synchronize information in Microsoft
Outlook or Microsoft Exchange on your computer with your device. You can
also synchronize this information directly with an Exchange server. Each time
you synchronize, ActiveSync compares the changes you made on your device
and computer or server and updates both computers with the latest
information. For information on using ActiveSync, see ActiveSync Help on
your computer.
You can switch to any of the following programs through the Start menu.
Calendar
Use Calendar to schedule appointments, including meetings and other events.
You can check your appointments in one of several views (Agenda, Day, Week,
Month, and Year) and easily switch views by using the view menu. Tap the
today icon to view the current date.
Scheduling and Communicating
57
today icon
view menu
input panel icon
NOTE: To customize Calendar, such as changing the first day of the week,
tap Tools and tap Options.
To create an appointment:
1
In the Day or Week view, tap the desired date and time for
the appointment.
2
3
Tap New
.
Tap a field to select it, and enter a description and a location using the
input panel.
4
5
If necessary, tap the date and time to change them.
To see all available fields, tap the input panel icon to hide it. Enter the
remaining information, if necessary.
58
Scheduling and Communicating
6
7
To add notes, tap the Notes tab.
You can enter text, draw, or create a recording. For more information on
creating notes, see "Notes" on page 63.
When you have finished entering information, tap OK to return to
the calendar.
To receive a notification for an appointment, select Remind me in the
appointment settings. You can configure notifications through the Sounds &
Notifications icon. For more information, see "Notifications" on page 69.
Using the Summary Screen
When you tap an appointment in Calendar, a summary screen displays.
To change the appointment, tap Edit
.
Creating Meeting Requests
You can use Calendar to set up meetings with users of Outlook or Pocket
Outlook. The meeting request is automatically created when you
synchronize Messaging or when you connect to your e-mail server. To set
how you want meeting requests sent, tap Tools and tap Options. If you send
and receive e-mail messages through ActiveSync, select ActiveSync
.
To schedule a meeting:
1
2
Create an appointment.
On the Appointment tab, tap the input panel to hide it, and then
tap Attendees
.
The Attendees field lists the e-mail addresses that you have entered
in Contacts.
3
Select the meeting attendees.
The meeting notice is created automatically and placed in the
Outbox folder.
For more information on sending and receiving meeting requests, tap the
Start button, tap Help, and then tap Calendar or Messaging
.
Scheduling and Communicating
59
Contacts
Use Contacts to maintain a list of your friends and colleagues. You can
quickly share Contacts information with other device users using the
infrared port.
category
search field
NOTE: To change the way information is displayed in the list, tap Tools and
tap Options.
To create a contact:
1
2
3
Tap the Start button and tap Contacts
Tap New
.
.
Using the input panel, enter a name and other contact information.
Scroll down to see all available fields.
60
Scheduling and Communicating
4
To assign the contact to a category, tap Categories and select a category
from the list.
In the contact list, you can display contacts by category.
5
6
To add notes, tap the Notes tab. You can enter text, draw, or create a
recording. For more information on creating notes, see "Notes"
on page 63.
When you have finished entering information, tap OK to return to
the calendar.
Finding a Contact
You can find a contact using one of the following methods:
•
•
•
•
In Contacts, enter a contact name in the field under the navigation bar.
To show all contacts, clear text from the box or tap the arrow to the
right of the box.
In Contacts, tap the category list (labeled All Contacts by default) and
select a category. To show all contacts again, tap All Contacts. To view
a contact not assigned to a category, select None
.
To view the names of companies your contacts work for, tap View in
the contact list and tap By Company. The number of contacts that
work for that company is displayed to the right of the company name.
Tap the Start button, tap Find, and then enter the contact name.
In the Type drop-down menu, tap Contacts, and then tap Go
.
Using the Summary Screen
When you tap a contact in the contact list, a summary screen is displayed.
To change the contact information, tap Edit
.
Tasks
NOTE: To change the way information is displayed in the list, tap Tools and
tap Options.
Use Tasks to keep a list of things that you need to do.
Scheduling and Communicating
61
sort menu
To create a task:
1
2
3
4
Tap the Start button and tap Tasks
Tap New
Enter a description using the input panel.
.
.
If necessary, enter a start date and due date or other information by first
tapping the field. Tap the input panel icon to hide it to see all available fields.
5
6
7
To assign the task to a category, tap Categories and select a category
from the list. In the task list, you can display tasks by category.
To add notes, tap the Notes tab. You can enter text, draw, or create a
recording. For more information on creating notes, see "Notes" on page 63.
When you have finished entering information, tap OK to return to
the calendar.
NOTE: To quickly create a task with only a subject, tap Tools and tap Entry Bar.
Tap Tap here to add a new task, and enter your task information.
62
Scheduling and Communicating
Notes
Quickly capture thoughts, reminders, ideas, drawings, and phone numbers
with Notes. You can create a written note or a recording. You can also include
a recording in a note. If a note is open when you create the recording, it is
included in the note as an icon. If a note is not open, the recording is saved
as a stand-alone recording.
input panel icon
record icon
pen icon
To create a note:
1
2
3
Tap the Start menu, tap Programs, and then tap Notes
Tap New
.
.
Create your note by writing, drawing, typing, or recording. For more
information on using the input panel, writing and drawing on the
screen, and creating recordings, see "Entering Information" on page 43.
Scheduling and Communicating
63
Messaging
Use Messaging to send and receive e-mail messages:
•
•
Synchronize e-mail messages using Exchange or Outlook on
your computer.
Send and receive e-mail messages by connecting directly to an e-mail
server through an ISP or a network.
Synchronizing E-Mail Messages
You can synchronize e-mail messages along with the rest of your data if you
enable Messaging synchronization in ActiveSync. For information on
enabling Messaging synchronization, see ActiveSync Help on your computer.
NOTE: You can also synchronize e-mail messages with your computer from a
remote location. For more information, see "Getting Connected" on page 91.
During synchronization:
•
Messages are copied from the e-mail folders of Exchange or Outlook on
your computer to the ActiveSync folder in Messaging on your device.
By default, you receive:
–
–
–
Messages from the past 3 days
The first 100 lines of each message
File attachments of less than 100 KB in size
•
•
E-mail messages in the Outbox folder on your device are transferred to
Exchange or Outlook on your computer, and then sent from
those programs.
ActiveSync to be transferred.
Connecting Directly to an E-Mail Server
In addition to synchronizing e-mail messages with your computer, you can
send and receive e-mail messages by connecting to an e-mail server using a
modem or network card connected to your device. You need to set up a
remote connection to a network or an ISP, and a connection to your e-mail
server. For more information, see "Getting Connected" on page 91.
64
Scheduling and Communicating
When you connect to the e-mail server:
•
•
•
New messages are downloaded to the device Inbox folder.
Messages in the device Outbox folder are sent.
Messages that have been deleted on the e-mail server are removed from
the device Inbox folder.
Messages that you receive directly from an e-mail server are linked to your
e-mail server rather than to your computer. When you delete a message on
your device, it is also deleted from the e-mail server the next time you
connect depending on the settings you selected in ActiveSync.
When you are working online, you read and respond to messages while
connected to the e-mail server. Messages are sent as soon as you tap Send
which saves space on your device.
,
After you have downloaded new message headers or partial messages, you
can disconnect from the e-mail server and then decide which messages to
download completely. The next time you connect, Messaging downloads the
messages you have marked for retrieval and sends the messages you have
composed.
Using the Message List
Messages you receive are displayed in the message list. By default, the most
recently received messages are displayed first in the list.
When you receive a message, tap to open it. Unread messages are displayed
in bold.
Scheduling and Communicating
65
delete icon
previous/next message
forward icon
When you connect to your e-mail server or synchronize with your computer,
you receive by default:
•
•
•
Messages from the last 5 days
The first 100 lines of each new message
File attachments of less than 100 KB in size
The original messages remain on the e-mail server or your computer. You can
mark the messages that you want to retrieve in full during your next
synchronization or e-mail server connection. In the message list, tap and
hold the message that you want to retrieve. On the pop-up menu, tap
Mark for Download. The icons in the Inbox message list indicate
message status.
66
Scheduling and Communicating
You specify your downloading preferences when you set up the service or
select your synchronization options. You can change the settings at any time:
•
Change options for Messaging synchronization using ActiveSync
options. For more information, see ActiveSync Help on your computer.
•
Change options for direct e-mail server connections in Messaging on
your device. Tap Tools and tap Options. On the Account tab, tap the
service that you want to change. Tap and hold the service and select
Delete to remove a service.
Composing Messages
To compose a message:
1
2
Tap the Start button and tap Messaging
.
Tap New
.
Contacts icon
record icon
Scheduling and Communicating
67
3
In the To field, enter an e-mail of one or more recipients, separating
them with a semicolon. Or tap the Contacts icon to select names from
the contact list.
NOTE: All e-mail addresses entered in the e-mail fields in Contacts appear in
the Address Book.
4
5
Compose your message. To enter preset or frequently used messages,
tap My Text and select a message.
Tap Send when you have finished the message.
If you are working offline, the message is moved to the Outbox folder
and sent the next time you connect.
Managing E-Mail Messages and Folders
By default, messages are displayed in one of five folders for each service you
have created: Inbox, Deleted Items, Drafts, Outbox, or Sent Items. The
Deleted Items folder contains messages that have been deleted on the
device. The behavior of the Deleted Items and Sent Items folders depends
on the options you have selected.To change the options, tap Tools in the
message list and tap Options. On the Message tab, select your options.
To create a new folder, tap Tools, and tap Manage Folders. To move a
message to another folder, tap and hold the message in the message list and
tap Move to on the pop-up menu.
Folder Behavior With a Direct Connection to an E-Mail Server
The behavior of the folders you create depends on whether you use
ActiveSync, POP3, or IMAP4.
•
If you use ActiveSync, e-mail messages in the Inbox folder in Outlook
are automatically synchronized with your device. You can select to
synchronize additional folders by designating them for ActiveSync.
The folders you create and the messages you move are then mirrored
on the server. For example, if you move messages from the Inbox folder
to a folder named Family, and you have designated Family for
synchronization, the server creates a copy of the Family folder and
copies the messages into that folder. You can then read the messages
while away from your computer.
68
Scheduling and Communicating
•
If you use POP3 and you move e-mail messages to a folder you created,
the link is broken between the messages on the device and their copies
on the e-mail server. The next time you connect, the e-mail server
detects that the messages are missing from the device Inbox and
deletes them from the server. This prevents you from having duplicate
copies of a message. However, you no longer have access to messages
that you move to folders created from anywhere except the device.
•
If you use IMAP4, the folders you create and the e-mail messages you
move are mirrored on the server. Therefore, messages are available to
you any time you connect to your e-mail server, whether it is from your
device or computer. This synchronization of folders occurs whenever
you connect to the server, create new folders, or rename/delete folders
when connected.
Notifications
You can set your device to remind you when you have something to do.
For example, if you have set up an appointment in Calendar, a task with a
due date in Tasks, or an alarm in Clock, you are notified in one of the
following ways:
•
•
•
A message box appears on the screen.
A sound, which you can specify, is played.
A light flashes on your device.
To configure the reminders and sounds for your device:
1
2
Tap the Start button and tap Settings
.
On the Personal tab, tap Sounds & Notifications
.
•
•
Sounds tab — Adjust the volume and enable sounds.
Notifications tab — Set notifications for specific events.
Scheduling and Communicating
69
70
Scheduling and Communicating
Adding and Removing Programs
Programs that were already installed when you received your device are stored
in ROM. You cannot remove these programs, and you never accidentally lose
ROM contents. ROM programs can be updated using installation programs
with the *.xip extension. You can save data to either ROM or RAM.
You can install any program created for your device as long as your device has
®
www.microsoft.com/windowsmobile
.
Adding Programs Using Microsoft®
ActiveSync®
You need to install the appropriate software for your device on your computer
before installing software on your device. See "Using the Microsoft®
ActiveSync® Program" on page 55 for more information.
1
Determine your device and processor type so that you know which
version of the software to install:
a
b
c
Tap the Start button and tap Settings
On the System tab, tap About
From the Version tab, record the processor information.
.
.
2
3
Download the software to your computer (or insert the CD or floppy that
contains the software into your computer). You may see a single *.xip
,
*.exe, or *.zip file, a Setup.exe file, or several versions of files for different
device types and processors. Ensure that you select the program designed
for the Pocket PC and your device processor type.
Read any installation instructions, readme files, or documentation that
comes with the program. Many programs provide special
installation instructions.
Adding and Removing Programs
71
4
5
Connect your device to your computer.
Double-click the *.exe file.
If the file is an installer file, the installation wizard begins. Follow the
directions on the screen. Once the software has been installed on your
computer, the installer automatically transfers the software to
your device.
If the file is not an installer file, you receive an error message stating
that the program is valid but that it is designed for a different type of
computer. You need to move this file to your device. If you cannot find
any installation instructions for the program in the readme file or
documentation, use ActiveSync Explore to copy the program file to the
Program Files folder on your device. For more information on copying
files using ActiveSync, see ActiveSync Help on your computer.
To open a program after the installation is complete, tap the Start button,
tap Programs, and then tap the program icon.
Downloading Programs From the Internet
1
Determine your device and processor type so that you know which
version of the software to install:
a
b
c
Tap the Start button and tap Settings
On the System tab, tap About
From the Version tab, record the processor information.
.
.
2
Using Pocket Internet Explorer, download the program to your device.
You may see a single *.xip *.exe or *.zip file, a Setup.exe file, or several
,
versions of files for different device types and processors. Ensure that
you select the program designed for the Pocket PC and your device
processor type.
3
4
Read any installation instructions, readme files, or documentation that
comes with the program. Many programs provide special
installation instructions.
Tap the file, such as a *.xip or *.exe file.
The installation wizard begins. Follow the directions on the screen.
72
Adding and Removing Programs
Adding a Program to the Start Menu
1
Tap the Start button and tap Settings.
2
Tap Menus, tap the Start Menu tab, and then tap the check box for
the program.
If the program is not listed, you can either use File Explorer on the
device to move the program to the Start Menu folder, or use
ActiveSync on the computer to create a shortcut to the program and
place the shortcut in the Start Menu folder.
Using File Explorer on the Device
1
2
Tap the Start button, tap Programs, and tap File Explorer
.
Locate the program. Tap the folder list (labeled My Documents by
the device.
3
4
5
Tap and hold the program name and tap Cut on the pop-up menu.
®
Open the Start Menu folder located in the Windows folder.
Tap and hold a blank area of the window, and tap Paste on the
pop-up menu.
The program now appears on the Start menu. For more information on
using File Explorer, see "Finding and Organizing Information" on page 41.
Using ActiveSync on the Computer
Use Explorer in ActiveSync to explore your device files and locate the
program. Right-click the program and click Create Shortcut. Move the
shortcut to the Start Menu folder in the Windows folder. The shortcut now
appears on the Start menu. For more information, see ActiveSync Help on
your computer.
Adding and Removing Programs
73
Error Message When Installing Software
When installing software on your device, you may receive the following
error message:
The program you have installed may not display
properly because it was designed for a previous
version of Microsoft® Windows Mobile™ software.
To correct the error:
1
2
Tap ok to continue installing the software program.
Run the program in portrait mode. See "Changing the Display Mode
on Your Device" on page 74.
NOTE: Most device programs function with the Windows Mobile 2003 Second
Edition operating system when using portrait mode. Dell cannot guarantee
proper functioning of a program that was not written for Windows Mobile 2003
Second Edition.
NOTE: The Dell Axim X50 has the Windows Mobile 2003 Second Edition
operating system installed. Most device software packages currently available
were designed for previous versions of Windows Mobile. If you need technical
assistance with the software you are trying to install, contact the manufacturer
of the software. Dell does not provide support for third-party electronics
and accessories.
For more information on the Dell™ Electronics and Accessories Technical
Support Policy, search for Dell Knowledge Base article RA1062902 at
support.dell.com.
Changing the Display Mode on Your Device
To change the display mode from landscape to portrait:
1
2
3
4
Tap the Start button and tap Settings.
In the Settings window, tap the System tab and tap Screen
In the Screen window, tap Portrait to select portrait mode.
Tap ok and close the window.
.
NOTE: To change the display mode from portrait to landscape, follow the steps
in reverse order.
74
Adding and Removing Programs
File Download Security Warning
The following File Download Security Warning message appears when
attempting to install software programs onto your Dell system running
®
®
Microsoft Window XP Service Pack 2 (SP2).
As a safety precaution, the File Download Security Warning appears
whenever you attempt to install a software program onto your system. This
occurs regardless of who makes the software you are attempting to install.
NOTE: This warning is not indicative of a problem with your Dell system.
Removing Programs
Tap the Start button and tap Settings
1
.
2
Tap the System tab and tap Remove Programs
.
If the program does not appear in the list of installed programs, use File
Explorer on your device to locate the program.
3
Tap and hold the name of the program, and tap Delete in the
pop-up menu.
Adding and Removing Programs
75
76
Adding and Removing Programs
Using Companion Programs
The companion programs include Microsoft Pocket Word, Microsoft Pocket
Excel, Microsoft Money, Windows Media Player for Pocket PC, and
Microsoft Reader.
To switch to a companion program on your device, tap the Start button, tap
Programs, and then tap the program name.
Microsoft® Pocket Word
Pocket Word works with Microsoft Word on your computer to give you easy
access to copies of your documents. You can create new documents on your
device, or you can copy documents from your computer to your device.
Synchronize documents between your computer and your device so that you
have the most up-to-date content in both locations.
Use Pocket Word to create documents, such as letters, meeting minutes, and
travel reports. To create a new file:
1
2
Tap the Start button →Programs →Pocket Word
Tap New
.
.
A blank document appears. Or, if you selected a template for new
documents in the Options dialog box, the template appears with
appropriate text and formatting already provided.
Using Companion Programs
77
formatting
toolbar
show/hide
formatting toolbar
You can open only one document at a time. If you open a second document,
you are asked to save the first one. You can create, save, or edit a document
in a variety of formats, including Word (.doc), Pocket Word (.psw),
Rich Text Format (.rtf), and Plain Text (.txt).
Pocket Word contains a list of the files stored on your device. Tap a file in
the list to open it. To delete, make copies of, or send files, tap and hold a file
in the list. Then select the appropriate action in the pop-up menu.
You can enter information in Pocket Word in one of four modes: typing,
writing, drawing, or recording. These modes are displayed on the View menu.
Each mode has its own toolbar, which you can show and hide by tapping the
Show/Hide Toolbar icon on the command bar.
78
Using Companion Programs
To change the zoom magnification, tap View, tap Zoom, and then select the
percentage that you want. Select a higher percentage to enter text and a
lower percentage to see more of your document.
If you are opening a Word document created on a computer, select
Wrap to Window on the View menu so that you can see the entire document.
Pocket Excel
Pocket Excel works with Microsoft Excel on your computer to give you easy
access to copies of your workbooks. You can create new workbooks on your
device, or you can copy workbooks from your computer to your device.
Synchronize workbooks between your computer and your device so that you
have the most up-to-date content in both locations.
Use Pocket Excel to create workbooks, such as expense reports and mileage
logs. To create a new file:
1
2
Tap the Start button →Programs →Pocket Excel
Tap New
.
.
A blank workbook appears. Or, if you selected a template for new
workbooks in the Options dialog box, the template appears with
appropriate text and formatting already provided.
Using Companion Programs
79
formatting
toolbar
show/hide
formatting toolbar
You can open only one workbook at a time. If you open a second workbook,
you are asked to save the first one. You can create, save, or edit a workbook in
a variety of formats, including Pocket Excel (.pxl) and Excel (.xls).
Pocket Excel contains a list of the files stored on your device. Tap a file in the
list to open it. To delete, make copies of, or send files, tap and hold a file in
the list. Then select the appropriate action from the pop-up menu.
Pocket Excel provides fundamental spreadsheet tools, such as formulas,
functions, sorting, and filtering. To display the toolbar, tap View and
tap Toolbar
.
80
Using Companion Programs
If your workbook contains sensitive information, you can protect it with a
password. To set a password, open the workbook, tap Edit, and then tap
Password. Every time you open the workbook, you need to enter the
password, so choose one that is easy for you to remember but difficult for
others to guess.
Tips for Working in Pocket Excel
Use the following tips when working in large worksheets in Pocket Excel:
•
•
•
Tap View and tap Full Screen to see as much of your worksheet as
possible. To exit full-screen mode, tap Restore
.
Show and hide window elements. Tap View and then tap the elements
that you want to show or hide.
Freeze panes on a worksheet. First select the cell where you want to
freeze panes. Tap View and tap Freeze Panes. You might want to freeze
the top and leftmost panes in a worksheet to keep row and column
labels visible as you scroll through a sheet.
•
•
Split panes to view different areas of a large worksheet. Tap View and
tap Split. Drag the split bar to where you want it. To remove the split,
tap View and tap Remove Split
.
Show and hide rows and columns. To hide a row or column, select a cell
in the row or column you want to hide. Tap Format, tap Row or
Column, and then tap Hide. To show a hidden row or column, tap
Tools, tap Go To, and then type a reference that is in the hidden row or
column. Then tap Format, tap Row or Column, and then tap Unhide
.
For more information on using Pocket Excel, tap the Start button and
tap Help
.
MSN Messenger
With the MSN Messenger instant message program, you can:
•
•
•
See who is online.
Send and receive instant messages.
Have instant message conversations with groups of contacts.
Using Companion Programs
81
To use MSN Messenger, you must have a Microsoft Passport account or a
Microsoft Exchange e-mail account. You must have a Passport to use
MSN Messenger Service. If you have a Hotmail or MSN account, you
already have a Passport. Once you have obtained either a Microsoft Passport
or a Microsoft Exchange account, you are ready to set up your account.
NOTE: Sign up for a Microsoft Passport account at www.passport.com. Get a
free Microsoft Hotmail e-mail address at www.hotmail.com.
To switch to MSN Messenger, tap the Start button →Programs
MSN Messenger
→
.
Setting Up
Before you can connect, you must enter Passport or Exchange
account information.
To set up an account and sign in:
1
2
3
Tap the Start button →Programs →MSN Messenger
.
Tap Tools and tap Options
.
On the Accounts tab, enter your Passport or Exchange
account information.
4
To sign in, tap the sign-in screen and enter your e-mail address
and password.
Working With Contacts
The MSN Messenger window shows all of your messenger contacts at a
glance, divided into Online and Not Online categories. From this view,
while connected, you can chat, send an e-mail, block the contact from
chatting with you, or delete contacts from your list using the pop-up menu.
NOTE: If you already use MSN Messenger on your computer, your contacts
show up on your device without having to be added.
To see others online without them seeing you, tap Tools →My Status
Appear Offline
→
.
If you block a contact, you appear offline but remain on the blocked
contact's list. To unblock a contact, tap and hold the contact, and then tap
Unblock on the pop-up menu.
82
Using Companion Programs
Chatting With Contacts
•
Tap a contact name to open a chat window. Enter your message in the
text entry area at the bottom of the screen or tap My Text to enter a
preset message, and then tap Send
.
•
•
To invite another contact to a multiuser chat, tap Tools, tap Invite, and
then tap the contact you want to invite.
To switch back to the main window without closing a chat, tap the
Contacts icon. To revert back to your chat window, tap Chats, and
select the person with whom you were chatting.
•
To know if the contact you are chatting with is responding, look for the
message under the text entry area.
For more information on using MSN Messenger, tap the Start button and
tap Help
.
Microsoft Windows Media® Player for
Pocket PC
Use Windows Media Player for Pocket PC to play digital audio and video files
that are stored on your device or on a network. To switch to Windows Media
Player for Pocket PC, tap the Start button →Programs →Windows Media
Use Windows Media Player on your computer to copy digital audio and
.
video files to your Pocket PC. You can play Windows Media and MP3 files
on your Pocket PC.
For more information about using Windows Media Player for Pocket PC, tap
the Start button and tap Help
.
Using Companion Programs
83
84
Using Companion Programs
®
Using Microsoft Pocket
Internet Explorer
Use Pocket Internet Explorer to view Web or WAP pages:
•
During synchronization with your computer, download your favorite links
and mobile favorites that are stored in the Mobile Favorites subfolder in
Internet Explorer on your computer.
•
Connect to an Internet service provider (ISP) or network and browse the
Web. For more information on connecting to the Internet, see "Getting
Connected" on page 91.
When the device is connected to an ISP or network, you can also download
files and programs from the Internet or intranet.
To switch to Pocket Internet Explorer, tap the Start button and tap
Internet Explorer
.
Mobile Favorites
If you are using Microsoft Internet Explorer 5.0 or later on your computer, you
can download mobile favorites to your device. Synchronizing mobile favorites
downloads Web content to your device so that you can view pages while you
are disconnected from your ISP and computer. Use the Internet Explorer
®
plug-in installed with Microsoft ActiveSync to create mobile favorites quickly.
To create a mobile favorite on your computer and download it to your device:
1
On your computer, open Internet Explorer and click Tools →Create
Mobile Favorite
.
2
3
4
To change the link name, enter a new name in the Name box.
Specify an update schedule next to Update (optional).
Click OK
.
Internet Explorer downloads the latest version of the page to
your computer.
Using Microsoft Pocket Internet Explorer
85
5
6
7
and click Properties
.
On the Download tab, specify the number of levels deep you want to
download. To conserve device memory, go only one level deep.
Synchronize your device and computer.
Mobile favorites that are stored in the Mobile Favorites folder in
Internet Explorer are downloaded to your device.
If you did not specify an update schedule in step 3, you need to manually
download content to keep the information updated on your computer and
device. Before synchronizing with your device, click Tools in Internet
Explorer on your computer and click Synchronize. The date in the
Last Updated column was the last time content was downloaded to the
computer. You can manually download content, if necessary.
NOTE: You can add an icon to the Internet Explorer toolbar for creating mobile
favorites. In Internet Explorer on your computer, click View→Toolbars, and then
click Customize.
Conserving Memory
Mobile favorites take up storage memory on your device. To minimize the
amount of memory used:
•
•
Turn off pictures and sounds or stop some mobile favorites from being
downloaded to the device in the Favorites settings in the ActiveSync
options. For more information, see ActiveSync Help on your computer.
Limit the number of downloaded linked pages. In Internet Explorer on
the computer, right-click the mobile favorite you want to change and
click Properties. On the Download tab, specify
of linked pages you want to download.
0
or
1
for the number
Mobile Favorites Folder
Only items stored in the Mobile Favorites subfolder (in the Favorites folder)
in Internet Explorer on your computer are synchronized with your device.
The folder was created automatically when you installed ActiveSync.
86
Using Microsoft Pocket Internet Explorer
Favorite Links
During synchronization, the list of favorites in the Mobile Favorites folder
on your computer is synchronized with Pocket Internet Explorer on your
device. The computer and the device are updated with changes made to
either list each time you synchronize. Unless you mark the favorite link as a
mobile favorite, only the link is downloaded to your device—you need to
connect to your ISP or network to view the content. For more information
on synchronization, see ActiveSync Help on your computer.
Using AvantGo Channels
AvantGo is a free interactive service that gives you access to personalized
content and thousands of popular websites. You subscribe to AvantGo
channels directly from your device. Then synchronize your device and
computer, or connect to the Internet to download the content. For more
information, see the AvantGo website.
To sign up for AvantGo:
1
2
In ActiveSync options on your computer, turn on synchronization for
the AvantGo information type.
In Pocket Internet Explorer on your device, tap Favorites to display
your list of favorites.
3
4
5
Tap the AvantGo Channels link.
Tap Activate
.
Follow the directions on the screen.
You need to synchronize your device with your computer and then tap
the My Channels to complete the AvantGo setup.
When synchronization is complete, tap the AvantGo Channels link in your
list of favorites to see a few of the most popular channels. To add or remove
channels, tap the Add or Remove link.
Using Microsoft Pocket Internet Explorer
87
Browsing Mobile Favorites and the Web
You can use Pocket Internet Explorer to browse mobile favorites and
channels that you have downloaded to your device without connecting to
the Internet. You can also connect to the Internet through an ISP or a
network connection and browse the Web.
back icon
refresh icon
home icon
favorites icon
To view mobile favorites and channels:
1
2
Tap the favorites icon to display your list of favorites.
Tap the page you want to view.
88
Using Microsoft Pocket Internet Explorer
The page that was downloaded the last time you synchronized with your
computer appears. If the page is not on your device, the favorite is dimmed.
You need to synchronize with your computer again to download the page to
your device, or connect to the Internet to view the page.
To browse the Internet, set up a connection to your ISP or corporate network
using Connections, as described in "Getting Connected" on page 91.
NOTE: To add a favorite link, go to the page that you want to add, tap and hold
the page, and then tap Add to Favorites.
To connect to and browse the Internet:
•
•
Tap the favorites icon and tap the favorite you want to view.
Tap View and tap Address Bar. In the address bar that appears at the
top of the screen, enter the Web address that you want to see and tap
Go. Tap the arrow to select previously entered addresses.
Using Microsoft Pocket Internet Explorer
89
90
Using Microsoft Pocket Internet Explorer
Getting Connected
You can use your device to exchange information with other mobile devices or
with a computer, a network, or the Internet. You can use any of the following
connection options:
•
Use the infrared (IR) port on your device to send and receive files between
two devices. See the following section, "Using Infrared," for more information.
•
Connect to your Internet service provider (ISP). Once you are connected,
you can send and receive e-mail messages by using Messaging, and view
®
Web or WAP pages by using Microsoft Pocket Internet Explorer.
The communication software for creating an ISP connection is already
installed on your device. Your service provider provides software needed
to install other services, such as paging and fax services.
•
Connect to the network at your company or organization where you work.
Once you are connected, you can send and receive e-mail messages by
using Messaging, view Web or WAP pages by using Pocket Internet
Explorer, and synchronize with your computer.
•
Connect to your computer to synchronize remotely. Once you are
connected, you can synchronize information such as your Pocket Outlook
®
information. See Microsoft ActiveSync Help on your computer or
Connections Help on the device for more information.
Using Infrared
Using infrared, you can send and receive information, such as contacts and
appointments, between two devices.
To send information:
1
2
3
Switch to the program where you created the item you want to send and
locate the item in the list.
Align the infrared sensors so that they are unobstructed and within a
close range.
Tap and hold the item, and tap Beam xxxx on the pop-up menu, where
xxxx is the item that you want to beam.
Getting Connected
91
You can also send items (excluding folders) from File Explorer. Tap and hold
the item you want to send, and tap Beam File on the pop-up menu.
Using Bluetooth® Wireless Technology
To configure a device with Bluetooth wireless technology in a
Pocket PC environment:
1
From the lower-right corner of the Today screen, tap the icon for
Bluetooth wireless technology,
.
2
3
4
5
From the pop-up menu, select Bluetooth Manager
To establish a connection with Bluetooth wireless technology, tap New
Tap Explore a Bluetooth device
.
.
.
Tap the remote device with Bluetooth wireless technology that you
want to connect.
6
7
8
Tap the service that you want to use to create the connection.
Tap Finish to create the connection.
Tap and hold the connection created under My Shortcuts and
tap Connect
.
9
If the device to which you are trying to connect prompts you for a
Passkey, enter the Passkey and tap OK
.
NOTE: You need to get the passkey from the remote device wit
Bluetooth wireless technology.
h
An active connection with Bluetooth wireless technology is created and
is ready to use.
NOTE: For more information about using Bluetooth wireless technology, tap
the Start button→Help→Bluetooth to access the Microsoft Help on your device.
Using Wi-Fi (802.11b)
To configure the Wireless Network in a PocketPC environment:
1
2
Press the wireless button to enable the wireless capability on your device.
Tap the Start button →Settings →Connections tab.
92
Getting Connected
3
4
To add, edit, or delete a profile, tap Network Cards.
NOTE: If tapping the Network Cards icon does not open up the Configure
Wireless Networks screen, enable the wireless radio by pressing the
on/off button with WLAN/Bluetooth wireless technology on your device.
On the Configure Wireless Networks screen, select one of the available
network names.
NOTE: If the network name is not listed, you must add a configuration
profile for each wireless network environment in which you want to use
your (mobile) wireless client station. If you plan to use your wireless client
station in multiple networking environments that require different
configuration settings, you can define dedicated profiles for each
environment. For example, you can create a configuration profile for your
office headquarters, a branch office, and your small office/home office.
a
b
If no network name is listed, tap Add New Settings... and type in the
network name. Select the The Internet or Work connection method
from the drop-down menu. If you want to set up a peer-to-peer
connection, tap the This is a device-to-device (ad-hoc) connection
check box.
Tap the Network Key tab to adjust the configurations. To disable
encryption, tap the Authentication drop-down menu and tap Open
.
Now, select Disabled from the Data Encryption drop-down menu.
•
If you are using Network Authentication (Shared mode), tap the
Authentication drop-down menu, select Shared, and then select
the proper encryption method from the Data Encryption
drop-down menu.
•
If you do require encryption and are provided with the key
automatically, the The key is provided for me automatically
check box, when unchecked, allows you to enter the
encryption key yourself. You can enter key values in either
alphanumeric value or hexadecimal value. The encryption key
value is case-sensitive. Consult your LAN Administrator or
wireless router documentation for the correct value.
If you are using IEEE 802.1x option you will first need to get a certificate
through a non 802.1x enabled wireless network connected to a certificate
server. Select or configure a non 802.1x enabled wireless network from
the list.
Getting Connected
93
Creating a Modem Connection
1
Install a modem card and appropriate adapters to connect an external
modem to your device through the serial port.
2
Obtain the following information from your ISP:
- ISP dial-up access telephone number
- Username and password
- TCP/IP settings
Some ISPs require information in front of the username, such as
MSN/username.
3
4
5
6
Tap the Start button →Settings →Connections tab →Connections
Under My ISP or My Work Network, tap Add a new modem connection
.
.
Enter a name for the connection, such as ISP Connection
.
From the Select a modem list, select your modem type, and tap Next
.
If your modem type does not appear, try reinserting the modem card. If
you are using an external modem that is connected to your device with
a cable, select Hayes Compatible on COM1
.
7
8
Enter the access phone number and tap Next.
Enter your user name, password, and, if applicable, your domain.
NOTE: You should not need to change any settings in Advanced. Most ISPs
now use a dynamically assigned address.
9
If the ISP you are connecting to does not use a dynamically assigned
address, tap Advanced, tap the TCP/IP tab, and then enter the address.
10 Tap Next
.
11 Select other appropriate options and tap Finish
.
94
Getting Connected
When you open Messaging, Pocket Internet Explorer, or MSN Messenger,
your device automatically connects. Once you are connected, you can:
•
Send and receive e-mail messages using Messaging. Before you can use
Messaging, you need to provide the information Messaging needs to
communicate with the e-mail server. See "Connecting Directly to an
E-Mail Server" on page 97 for more information.
•
•
See Web and WAP pages using Pocket Internet Explorer. For more
®
information, see "Using Microsoft Pocket Internet Explorer" on
page 85.
Send and receive instant messages with MSN Messenger. For more
information, see "MSN Messenger" on page 81.
Creating an Ethernet Connection
1
2
3
Contact your network administrator to obtain a user name, password,
and domain name.
Install the network card driver, if required. For more information,
see the documentation that came with your network card.
The Network Settings window appears automatically the first time you
insert the network card so that you can configure the network card. To
change settings later, tap the Start button →Settings →Connections
tab →Connections
.
4
If you need to enter specific server information, tap the appropriate
adapter, and then tap Properties. You may need to enter proxy server
and VPN connection settings. For more information, see your
network administrator.
NOTE: Most networks use DHCP, so you do not need to change the
connection settings unless your network administrator instructs you
to do so.
5
If necessary, connect the network card to the network by using a
network cable. For more information, see the documentation that
came with your network card.
Getting Connected
95
Creating a VPN Connection
1
2
3
4
5
Tap the Start button →Settings →Connections tab →Connections
Tap Add a new VPN server connection
.
.
Enter a name for the connection, such as the name of your company.
In the Host name/IP field, enter the VPN server name or IP address.
Depending on the type of authentication that you want to use with
your device, tap IPSec or PPTP next to VPN type
.
If you are unsure about which option to select, contact your
network administrator.
6
7
Tap Next and enter your username, password, and, if required, domain.
Install the network card driver, if required. For more information, see
the documentation that came with your network card.
8
Insert the network card into your device.
•
If a network with a broadcast SSID is detected, the wireless
network icon, and the New Network Detected bubble
,
appear in the navigation bar. Go to step 9.
•
If a network with a broadcast SSID is not detected, skip to step 10.
9
Tap The Internet
.
NOTE: If multiple networks are detected, tap the network to which you
want to connect, tap The Internet, and tap Connect.
10 Tap the Start button →Settings →Connections tab →Connections
11 Tap the Wireless Ethernet icon.
.
12 On the Wireless tab, tap New Settings
13 Enter the SSID next to Network Name, and tap The Internet
14 Tap the Authentication tab to enable or disable WEP settings,
depending on your network type.
.
.
15 Tap OK
16 Tap the connection icon,
17 Tap the name of your VPN connection to enable it.
.
,
that appears in the navigation bar.
96
Getting Connected
Ending a Connection
To disconnect:
•
•
•
•
When connected through dial-up or VPN, tap the connection
icon, , on your navigation bar and tap End
.
When connected through a cable or cradle, detach your device from
the cable or cradle.
When connected through the infrared sensor, move the device away
from the computer.
When connected through a network (Ethernet) card, remove the card
from your device.
Connecting Directly to an E-Mail Server
You can set up a connection to an e-mail server so that you can send and
receive e-mail messages by using a modem or network connection and
Messaging on your device.
NOTE: The ISP or network must use a POP3 or IMAP4 e-mail server and an
SMTP gateway.
You can use multiple e-mail services to receive your messages. For each
e-mail service you intend to use, you must first set up and name the
e-mail service. If you use the same service to connect to different mailboxes,
set up and name each mailbox connection.
To set up an e-mail service:
1
2
In Messaging on your device, tap Accounts and tap New Account.
Follow the directions in the E-mail Setup wizard.
For more information, tap the Start button and tap Help
.
To connect to your e-mail server, tap Account and tap Connect. For more
information on using the Messaging program, see "Messaging" on page 64.
Getting Connected
97
Getting Help on Connecting
For more information on getting connected, see the following resources:
•
•
"Messaging" on page 64.
Online Help on the device. Tap the Start button and tap Help
.
Tap Messaging or Connections
.
•
•
ActiveSync Help on your computer. In ActiveSync, click Help and click
Microsoft ActiveSync Help
.
See www.microsoft.com/windowsmobile for troubleshooting information.
98
Getting Connected
Appendix
Specifications
System Information
®
Processor
Intel XScale™ PXA270 processor at
up to 624 MHz
Memory
RAM
64-MB SDRAM
®
ROM
64-MB or 128-MB Intel StrataFlash™
ROM
®
Operating System
Microsoft Windows Mobile™ 2003
Second Edition
Display
Type
QVGA, VGA TFT Color 16-bit,
touch-sensitive, transflective display
Size
3.5 inches (QVGA)
3.7 inches (VGA)
Resolution
240 x 320 at 65,536 colors (QVGA)
480 x 640 at 65,536 colors (VGA)
QVGA:100 nits
LCD brightness
VGA: 80 nits
Controls and Lights
Navigation
5-way navigation button
Buttons:
four program buttons: Calendar,
Contacts, Messaging, Home
power on/off
Appendix
99
Controls and Lights (continued)
®
on/off button for WLAN/Bluetooth
wireless technology
voice record button
reset button
lock button
Lights:
synchronization/communication
event notification
charge status
Expansion Slots
Secure Digital memory card
one Secure Digital memory card slot (3.3v)
supports 1-bit and 4-bit SDIO card
one CompactFlash Type II card slot (3.3v)
CompactFlash card
Ports and Connectors
Infrared
standard v1.2 (115 kbps)
36-pin connector
Cradle/synchronization connector
Audio
stereo headphone connector and mono
microphone connector
Physical
Dimensions:
Length
119.0 mm (4.69 inches)
73.0 mm (2.87 inches)
16.9 mm (0.67 inch)
Width
Height
100
Appendix
Physical (continued)
Weight
165 g (0.36 lb) QVGA with
standard battery
175 g (0.38 lb) VGA with
standard battery
NOTE: The weight described refers to the
device, not including the CompactFlash
card or the Secure Digital memory card.
Audio
Audio controller
Stereo conversion
WM8750L sound chip
16-bit stereo; 8.0-, 11.025-, 22.05-, and
44.1-KHz sample rate
Record
full duplex record and playback
integrated
Microphone/speaker
Headphone
stereo connector
Wireless Connectivity
WLAN (802.11b)
Host interface
Network standard
Data rate
CF
IEEE 802.11b
1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps
Modulation
CCK (11 Mbps, 5.5 Mbps);
DQPSK (2 Mbps); DBSPK (1 Mbps)
Network architecture
Operating frequencies
Operating channels
ad-hoc and infrastructure
2.4–2.497 GHz
1–11 (North America);
1–13 (Europe and Japan)
RF output power
Range
13.0 dBm maximum
indoor — up to 10 m (120 ft) at 5 Mbps
and 75 m at 0.5 Mbps
Client utility
automatic location profile, site survey,
diagnostics, current link status, ping
Appendix
101
Wireless Connectivity (continued)
Software support
Wi-Fi certified
Lights
green (WLAN status)
blue (Bluetooth wireless technology status)
Switch
manual radio on/off (hardware button
and software switch) to comply with
aviation restrictions
Bluetooth wireless technology
2.4-GHz ISM band operation;
compatible Bluetooth 1.2 wireless
technology; includes manager for
Bluetooth with wireless technology;
Class II device; Max 4 dBm o/p power;
3.3V operation; UART interface
Power Supply
Battery type:
Main
1100-mAh lithium-ion removable,
rechargeable battery (standard)
2200-mAh lithium-ion removable,
rechargeable battery (optional)
Backup
20-mAh rechargeable nickel metal
hydride button cell
AC adapter:
Supply voltage
Frequency
100–240 VAC
50–60 Hz
0.4 A
Current consumption
Output voltage
Output current
5.4 VDC
2.41 A
102
Appendix
Environmental
Temperature range:
operating
0° to 40°C (32° to 104°F)
–20° to 60°C (–4° to 140°F)
storage
Thermal gradient:
operating
15°C (59°F) per hour maximum
20°C (68°F) per hour maximum
storage
Relative humidity (maximum):
operating
10% to 90% non-condensing
5% to 95% non-condensing
storage
Altitude (maximum):
operating
0 to 3048 m (0 to 10,000 ft)
0 to 12,190 m (0 to 40,000 ft)
storage
Maximum shock (measured with a 2 ms
half-sine pulse):
operating
storage
200 G
400 G
Maximum vibration (using a random-
vibration spectrum that simulates user
environment):
operating
storage
2.6 GRMS
3.41 GRMS
Appendix
103
U.S. Terms and Conditions of Sale
These terms and conditions ("Agreement") apply to your purchase of computer systems
and/or related products and/or services and support sold in the United States ("Product") by
the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By
accepting delivery of the Product, you accept and are bound to the terms and conditions of
this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell
immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact
information.) If returned, Product(s) must remain in the boxes in which they were shipped.
THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE
AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL
GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO
THE TRANSACTION.
1
Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the use of any other
document(s) unless otherwise agreed to in a written agreement signed by both you and
Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with
your Product, information about your purchase may be obtained at
support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.
2
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell,
payment must be made at the time of purchase. Payment for Product may be made by
credit card, wire transfer, or some other prearranged payment method. Dell may invoice
parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole
discretion. Unless you and Dell have agreed to a different discount, Dell's standard
pricing policy for Dell-branded systems, which include both hardware and services in one
discounted price, allocates the discount off list price applicable to the service portion of
the system to be equal to the overall calculated percentage discount off list price on the
entire system. Dell is not responsible for pricing, typographical, or other errors, in any
offer by Dell and reserves the right to cancel any orders resulting from such errors.
3
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated at the time of
sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's
responsibility. Loss or damage that occurs during shipping by a carrier selected by you is
your responsibility. You must notify Dell within 30 days of the date of your invoice or
acknowledgement if you believe any part of your purchase is missing wrong or damaged.
Unless you provide Dell with a valid and correct tax exemption certificate applicable to
your purchase of Product and the Product ship-to location, you are responsible for sales
and other taxes associated with the order. Shipping dates are estimates only. Title to
software will remain with the applicable licensor(s).
104
Appendix
4
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE
PRODUCT CAN BE FOUND AT www.dell.com/policy/legal/warranty.htm OR IN THE
DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO
WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED
PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS". WARRANTY AND
SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE
ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS
WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY
STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR
ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE,
AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND
SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE
ITEM TO BE WARRANTED OR SERVICED.
5
6
Software.
All software is provided subject to the license agreement that is part of the software
package and you agree that you will be bound by such license agreement
.
Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not a third party)
you may return or exchange only in accordance with Dell's return policy in effect on the
date of the invoice or acknowledgement. Any returns or exchanges will be made in
accordance with Dell's exchange policies in effect on the date of the return or exchange.
You must contact us directly before you attempt to return Product to obtain a Return
Material Authorization Number for you to include with your return. You must return
Product to us in their original or equivalent packaging. You are responsible for risk of loss,
shipping and handling fees for returning or exchanging Product. Additional fees may
apply. Dell's return policy for Dell-branded Product can be found at:
www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral
return policies can be found at:
www.rcommerce.us.dell.com/rcomm/include/dw_policies.htm
.
Refurbished Product return policies can be found at:
www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow
the return or exchange instructions and policies provided by Dell, Dell is not responsible
whatsoever for Product that is lost, damaged, modified or otherwise processed for
disposal or resale. If you are returning all components in an order, you will be credited the
full amount paid for the order. At Dell's discretion, credit for partial returns may be less
than invoice or individual component prices due to bundled or promotional pricing.
7
Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue
Product at any time without notice to you and this may affect information saved in your
online "cart." Dell will ship Product that have the functionality and performance of the
Product ordered, but changes between what is shipped and what is described in a
specification sheet or catalog are possible. Parts used in repairing or servicing Product
may be new, equivalent-to-new, or reconditioned.
Appendix
105
8
Service and Support.
Service offerings may vary from Product to Product. If you purchase optional services and
support from Dell, Dell and/or your third-party service provider will provide such service
and support to you in the United States in accordance with the terms and conditions
located at www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed
to you. You may contact Dell for more information, see
www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell and/or the third-party service provider may at their
discretion, revise their general and optional service and support programs and the terms
and conditions that govern them without prior notice to you. Dell has no obligation to
provide service or support until Dell has received full payment for the Product or
service/support contract you purchased. Dell is not obligated to provide service or
support you purchase through a third party and not Dell.
9
Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH
HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT
NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR
LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF
SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL
WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR
PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR
ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT
LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING
ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET
FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL
THEIR ESSENTIAL PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES,
SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY
AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE FOR
REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
10 Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various states and of
the United States. You agree and represent that you are buying only for your own internal
use only, and not for resale or export. Dell has separate terms and conditions governing
resale of Product by third parties and transactions outside the United States. Terms and
conditions for resale are located at: www.dell.com/policy/legal/termsofsale.htm.
11 Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED
BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO
CONFLICTS OF LAWS RULES.
106
Appendix
12 Headings.
The section headings used herein are for convenience of reference only and do not form a
part of these terms and conditions, and no construction or inference shall be derived
there from.
13 Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND
EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees,
principals, successors, assigns, affiliates (collectively for purposes of this paragraph,
"Dell") arising from or relating to this Agreement, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this Agreement
(including, to the full extent permitted by applicable law, relationships with third parties
who are not signatories to this Agreement), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its
Code of Procedure then in effect (available via the Internet at www.arb-forum.com
,
or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute
or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL
SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST
OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR
CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This
transaction involves interstate commerce, and this provision shall be governed by the
Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be
final and binding on each of the parties, and may be entered as a judgment in any court
of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees
and fees required to obtain a hearing to the extent such fees exceed the amount of the
filing fee for initiating a claim in the court of general jurisdiction in the state in which
you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if
any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or
if there is a written agreement providing for fees, the Arbitrator may award reasonable
fees to the prevailing party, under the standards for fee shifting provided by law.
Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405. (REV 4/04)
Dell™ Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This
agreement covers all software that is distributed with the Dell product, for which there is no
separate license agreement between you and the manufacturer or owner of the software
(collectively the "Software"). This agreement is not for the sale of Software or any other
intellectual property. All title and intellectual property rights in and to Software is owned by
the manufacturer or owner of the Software. All rights not expressly granted under this
agreement are reserved by the manufacturer or owner of the Software. By opening or
breaking the seal on the Software packet(s), installing or downloading the Software, or using
Appendix
107
the Software that has been preloaded or is embedded in your product, you agree to be bound
by the terms of this agreement. If you do not agree to these terms, promptly return all
Software items (disks, written materials, and packaging) and delete any preloaded or
embedded Software.
You may use one copy of the Software on only one product at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses. "Use"
means loading the Software in temporary memory or permanent storage on the product.
Installation on a network server solely for distribution to other products is not "use" if (but
only if) you have a separate license for each product to which the Software is distributed. You
must ensure that the number of persons using the Software installed on a network server
does not exceed the number of licenses that you have. If the number of users of Software
installed on a network server will exceed the number of licenses, you must purchase
additional licenses until the number of licenses equals the number of users before allowing
additional users to use the Software. If you are a commercial customer of Dell or a Dell
affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of
your use of the Software during normal business hours, you agree to cooperate with Dell in
such audit, and you agree to provide Dell with all records reasonably related to your use of
the Software. The audit will be limited to verification of your compliance with the terms of
this agreement.
The Software is protected by United States copyright laws and international treaties. You
may make one copy of the Software solely for backup or archival purposes or transfer it to a
single hard disk provided you keep the original solely for backup or archival purposes. You
may not rent or lease the Software or copy the written materials accompanying the Software,
but you may transfer the Software and all accompanying materials on a permanent basis as
part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to
the terms hereof. Any transfer must include the most recent update and all prior versions.
You may not reverse engineer, decompile, or disassemble the Software. If the package
accompanying your product contains compact discs, 3.5", and/or 5.25" disks, you may use
only the disks appropriate for your product. You may not use the disks on another product or
network, or loan, rent, lease, or transfer them to another user except as permitted by
this agreement.
Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and workmanship
under normal use for ninety (90) days from the date you receive them. This warranty is
limited to you and is not transferable. Any implied warranties are limited to ninety (90) days
from the date you receive the Software. Some jurisdictions do not allow limits on the
duration of an implied warranty, so this limitation may not apply to you. The entire liability
of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for
the Software or (b) replacement of any disk not meeting this warranty that is sent with a
return authorization number to Dell, at your cost and risk. This limited warranty is void if
any disk damage has resulted from accident, abuse, misapplication, or service or
modification by someone other than Dell. Any replacement disk is warranted for the
remaining original warranty period or thirty (30) days, whichever is longer.
108
Appendix
Dell does NOT warrant that the functions of the Software will meet your requirements or
that operation of the Software will be uninterrupted or error free. You assume responsibility
for selecting the Software to achieve your intended results and for the use and results
obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have
others, which vary from jurisdiction to jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not apply to you.
U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at
48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with
48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end
users acquire the software and documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.
General
This license is effective until terminated. It will terminate upon the conditions set forth
above or if you fail to comply with any of its terms. Upon termination, you agree that the
Software and accompanying materials, and all copies thereof, will be destroyed. This
agreement is governed by the laws of the State of Texas. Each provision of this agreement is
severable. If a provision is found to be unenforceable, this finding does not affect the
enforceability of the remaining provisions, terms, or conditions of this agreement. This
agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the
maximum extent permitted by law, any right to a jury trial with respect to the Software or
this agreement. Because this waiver may not be effective in some jurisdictions, this waiver
may not apply to you. You acknowledge that you have read this agreement, that you
understand it, that you agree to be bound by its terms, and that this is the complete and
exclusive statement of the agreement between you and Dell regarding the Software.
Appendix
109
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited to
AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager,
and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility is the ability of items of electronic equipment to function
properly together in the electronic environment. While this computer has been designed and
determined to be compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of
the following measures:
•
•
•
•
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
Dell™ computers are designed, tested, and classified for their intended electromagnetic
environment. These electromagnetic environment classifications generally refer to the
following harmonized definitions:
•
•
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
Information Technology Equipment (ITE), including devices, expansion cards, printers,
input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the
computer should match the electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to
any Dell device to reduce the possibility of interference with radio communications
services. Using shielded cables ensures that you maintain the appropriate Electromagnetic
Compatibility classification for the intended environment. For parallel printers, a cable is
available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web
at accessories.us.dell.com/sna/category.asp?category_id=4117.
110
Appendix
Most Dell computers are classified for Class B environments. However, the inclusion of
certain options can change the rating of some configurations to Class A. To determine the
electromagnetic classification for your computer or device, see the following sections specific
for each regulatory agency. Each section provides country-specific Electromagnetic
Compatibility/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer, examine
all FCC registration labels located on the bottom, side, or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the labels carries a
Class A rating, your entire computer is considered to be a Class A digital device. If all labels
carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo,
(
), your computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate
FCC notice. Note that FCC regulations provide that changes or modifications not expressly
approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
•
•
This device may not cause harmful interference.
This device must accept any interference received, including interference that may
cause undesired operation.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/television technician for help.
Appendix
111
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•
•
Models: HC03U, HC03UL, and HD04U
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
IC Notice (Canada Only)
Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada
(IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices.
To determine which classification (Class A or B) applies to your computer (or other Dell
digital apparatus), examine all registration labels located on the bottom, side, or the back
panel of your computer (or other digital apparatus). A statement in the form of "IC Class A
ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that
Industry Canada regulations provide that changes or modifications not expressly approved by
Dell could void your authority to operate this equipment.
This Class B (or Class A, if so indicated on the registration label) digital apparatus meets
the requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette
d’enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur
du Canada.
CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell computer to the
Electromagnetic Compatibility Directive and the Low Voltage Directive of the European
Union. Such marking is indicative that this Dell system meets the following technical
standards:
•
•
•
EN 55022 — "Information Technology Equipment — Radio Disturbance
Characteristics — Limits and Methods of Measurement."
EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits
and Methods of Measurement."
EN 61000-3-2 — "Electromagnetic Compatibility - Part 3: Limits - Section 2: Limits
for Harmonic Current Emissions (Equipment Input Current Up to and Including
16 A Per Phase)."
112
Appendix
•
•
EN 61000-3-3 — "Electromagnetic Compatibility - Part 3: Limits - Section 3:
Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for
Equipment With Rated Current Up to and Including 16 A."
EN 60950 — "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
•
•
Class A is for typical commercial areas.
Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has
been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland.
Appendix
113
VCCI Notice (Japan Only)
Most Dell computers are classified by the Voluntary Control Council for Interference
(VCCI) as Class B information technology equipment (ITE). However, the inclusion of
certain options can change the rating of some configurations to Class A. ITE, including
devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on,
integrated into or connected to the computer should match the electromagnetic
environment classification (Class A or B) of the computer.
To determine which classification applies to your computer, examine the regulatory
labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE
Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you
have determined your computer’s VCCI classification, read the appropriate VCCI notice.
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for
Interference (VCCI) for information technology equipment. If this equipment is used near a
radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class B product:
Appendix
115
MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your computer (or other Dell digital
device), examine the Republic of Korean Ministry of Information and Communications
(MIC) registration labels located on your computer (or other Dell digital device). The MIC
label may be located separately from the other regulatory marking applied to your product.
Line two of the label identifies the emissions class for the product—"(A)" for Class A
products or "(B)" for Class B products.
NOTE: MIC emissions requirements provide for two classifications:
•
•
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used in
any environment, including residential areas.
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your computer is a Class B product.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a
3-prong socket). All equipment that works together (computer, monitor, printer, and so on)
should have the same power supply source.
116
Appendix
The phasing conductor of the room’s electrical installation should have a reserve
short-circuit protection device in the form of a fuse with a nominal value no larger than
16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the
power supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107 and PN-EN 55022.
PN–EN 60950:2000 i PN–EN 55022:2000.
Appendix
117
118
Appendix
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Importer:
Dell Inc.
One Dell Way
Round Rock, TX 78682
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Models:
HC03U, HC03UL, and HD04U
Supply voltage:
Frequency:
100–240 VAC
50–60 Hz
0.4 A
Current Consumption:
Output voltage:
Output current:
5.4 VDC
2.41 A
Wireless Regulatory Information
The Dell™ Axim™ X50 device must be used in strict accordance with the manufacturer's
instructions as described in the user documentation that comes with the product. For
country-specific approvals, see Radio approvals. Dell Inc. is not responsible for any radio or
television interference caused by unauthorized modification of the device, or the
substitution or attachment of connecting cables and equipment other than that specified by
Dell Inc. The correction of interference caused by such unauthorized modification,
substitution or attachment is the responsibility of the user. Dell Inc. and its authorized
resellers or distributors are not liable for any damage or violation of government regulations
that may arise from the user failing to comply with these guidelines.
Appendix
119
Europe—CE Declaration of Conformity
EN 301 489 v1.4.1 (December 2001), EN 301 489 v1.2.1 (December 2001), EN 300 328
v1.4.1 (August 2002), EN60950 (January 2000)
English
Finnish
Dutch
Hereby, Dell Inc. declares that this HC03U/HCO3UL is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
Dell Inc. vakuuttaa täten että HC03U/HCO3UL tyyppinen laite
on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien
direktiivin muiden ehtojen mukainen.
Hierbij verklaart Dell Inc. dat het toestel HC03U/HCO3UL in
overeenstemming is met de essentiële eisen en de andere relevante
bepalingen van richtlijn 1999/5/EG
Bij deze verklaart Dell Inc. dat deze HC03U/HCO3UL voldoet aan
de essentiële eisen en aan de overige relevante bepalingen van
Richtlijn 1999/5/EC.
French
Par la présente Dell Inc. déclare que l'appareil HC03U/HCO3UL
est conforme aux exigences essentielles et aux autres dispositions
pertinentes de la directive 1999/5/CE
Par la présente, Dell Inc. déclare que ce HC03U/HCO3UL est
conforme aux exigences essentielles et aux autres dispositions de la
directive 1999/5/CE qui lui sont applicables
Swedish
Danish
Härmed intygar Dell Inc. att denna HC03U/HCO3UL står I
överensstämmelse med de väsentliga egenskapskrav och övriga
relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Undertegnede Dell Inc. erklærer herved, at følgende udstyr
HC03U/HCO3UL overholder de væsentlige krav og øvrige
relevante krav i direktiv 1999/5/EF
120
Appendix
German
Hiermit erklärt Dell Inc., dass sich dieser/diese/dieses
HC03U/HCO3UL in Übereinstimmung mit den grundlegenden
Anforderungen und den anderen relevanten Vorschriften der
Richtlinie 1999/5/EG befindet". (BMWi)
Hiermit erklärt Dell Inc. die Übereinstimmung des Gerätes
HC03U/HCO3UL mit den grundlegenden Anforderungen und
den anderen relevanten Festlegungen der Richtlinie 1999/5/EG.
(Wien)
Greek
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Dell Inc. ∆ΗΛΩΝΕΙ ΟΤΙ HC03U/HCO3UL
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ
ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ
Italian
Con la presente Dell Inc. dichiara che questo HC03U/HCO3UL è
conforme ai requisiti essenziali ed alle altre disposizioni pertinenti
stabilite dalla direttiva 1999/5/CE.
Spanish
Por medio de la presente Dell Inc. declara que el
HC03U/HCO3UL cumple con los requisitos esenciales y
cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE
Portuguese
Dell Inc. declara que este HC03U/HCO3UL está conforme com os
requisitos essenciais e outras disposições da Directiva 1999/5/CE.
France
Some areas of France have a restricted frequency band. The worst case maximum authorized
power indoors is:
10 mW for the entire 2.4 GHz band (2400 MHz–2483.5 MHz)
100 mW for frequencies between 2446.5 MHz and 2483.5 MHz (NOTE—Channels 10
through 13 inclusive operate in the band 2446.6 MHz to 2483.5 MHz)
There are few possibilities for outdoor use: On private property or on the private property of
public persons, use is subject to a preliminary authorization procedure by the Ministry of
Defence, with maximum authorized power of 100 mW in the 2446.5–2483.5 MHz band. Use
outdoors on public property is not permitted.
In the departments listed below, for the entire 2.4 GHz band:
Maximum authorized power indoors is 100 mW
Maximum authorized power outdoors is 10 mW
Appendix
121
Departments in which the use of the 2400–2483.5 MHz band is permitted with an EIRP of
less than 100 mW indoors and less than 10 mW outdoors:
01
Ain
36
Indre
66
Pyrénées
Orientales
02
03
05
08
09
11
12
16
24
25
26
32
Aisne
37
41
42
45
50
55
58
59
60
61
63
64
Indre et Loire
Loir et Cher
Loire
67
68
70
71
75
82
84
88
89
90
94
Bas Rhin
Allier
Haut Rhin
Haute Saône
Saône et Loire
Paris
Hautes Alpes
Ardennes
Ariège
Loiret
Manche
Meuse
Aude
Tarn et Garonne
Vaucluse
Aveyron
Charente
Dordogne
Doubs
Nièvre
Nord
Vosges
Oise
Yonne
Orne
Territoire de Belfort
Val de Marne
Drôme
Gers
Puy du Dôme
Pyrénées
Atlantique
This requirement is likely to change over time, allowing to use your wireless LAN card in
more areas within France. Please check with ART for the latest information (www.art-
telecom.fr).
NOTE: Your Dell Axim X50 transmits less than 100 mW, but more than 10 mW.
Italia
A license is required for indoor use. Outdoor use is prohibited.
E' necessaria la concessione ministeriale anche per l'uso interno. Verificare
con i rivenditori la procedura da seguire. L'uso per installazione in esterni
non e' permessa.
Japan Standard
STD-T66 (Ver 1.0)
122
Appendix
Canada—Industry Canada (IC)
This device complies with RSS210 of Industry Canada. Operation of the device is subject to
the following two conditions:
•
•
This device may not cause harmful interference.
This device must accept any interference that may cause undesired operation.
FCC Standard
47 CFR Part 15, Subpart C (Section 15.247). This version is limited to channel 1 to
channel 11 by specified firmware controlled in the U.S.A.
Federal Communications Commission (FCC)
This device complies with Part 15 of the FCC Rules. Operation of the device is subject to the
following two conditions:
•
•
This device may not cause harmful interference.
This device must accept any interference that may cause undesired operation.
NOTE: The radiated output power of this Dell Axim X50 device is far below the FCC radio
frequency exposure limits. Nevertheless, the Dell Axim X50 device should be used in such a
manner that the potential for human contact during normal operation is minimized. To determine
the location of the antenna within your computer, check the information posted on the general
Dell support site at support.dell.com.
Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instructions, the equipment may cause harmful interference to radio
communications. There is no guarantee, however, that such interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception (which can be determined by turning the equipment off and on), the user is
encouraged to try to correct the interference by taking one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Appendix
123
NOTE: This Dell Axim X50 device must be installed and used in strict accordance with the
manufacturer's instructions as described in the user documentation that comes with the
product. Any other installation or use will violate FCC Part 15 regulations.
NOTE: FCC Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating instructions for
satisfying RF exposure compliance. This device has been tested and demonstrated
compliance when Bluetooth wireless technology and WLAN are transmitting
simultaneously. This device must not be co-located or operating in conjunction with any
other antenna or transmitter
Mexico
MEC SCT RCPUSCF02-609
Singapore—Approved by IDA for Use in Singapore
DA102617
Korea
R-LARN-03-0166
124
Appendix
Brazil
Este equipamento opera em caráter secundario, isto é não tem direito a proteção contra
interferência prejudicial, mesmo de estações do mesmo tipo, e não causar interferência a
sistema operando em caráter primário.
Radio Approvals
To determine whether you are allowed to use your wireless network device in a specific
country, please check to see if the radio type number that is printed on the identification
label of your device is listed on the radio approval list posted on the general Dell support site
at support.dell.com.
Contacting Dell
To contact Dell™ electronically, you can access the following websites:
•
•
•
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational,
government, healthcare, and medium/large business customers,
including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Appendix
125
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Anguilla
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda General Support
Argentina (Buenos Website: www.dell.com.ar
Aires)
E-mail:
Code: 00
E-mail for desktop and
Country Code: 54
portable computers:
City Code: 11
E-mail for servers and EMC:
Customer Care
Tech Support
Tech Support Services
Sales
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
126
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Australia (Sydney)
E-mail (Australia):
International Access
Code: 0011
E-mail (New Zealand):
Country Code: 61
Home and Small Business
Government and Business
1-300-655-533
toll-free: 1-800-633-559
toll-free: 1-800-060-889
City Code: 2
Preferred Accounts Division
(PAD)
Customer Care
toll-free: 1-800-819-339
toll-free: 1-300-655-533
Technical Support (portables
and desktops)
Technical Support (servers and
workstations)
toll-free: 1-800-733-314
Corporate Sales
Transaction Sales
Fax
toll-free: 1-800-808-385
toll-free: 1-800-808-312
toll-free: 1-800-818-341
Appendix
127
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Austria (Vienna)
Website:
support.euro.dell.com
International Access
Code: 900
E-mail:
tech_support_central_europe
@dell.com
Country Code: 43
City Code: 1
Home/Small Business Sales
Home/Small Business Fax
0820 240 530 00
0820 240 530 49
0820 240 530 14
Home/Small Business
Customer Care
Preferred Accounts/Corporate
Customer Care
0820 240 530 16
0820 240 530 14
0660 8779
Home/Small Business
Technical Support
Preferred Accounts/Corporate
Technical Support
Switchboard
0820 240 530 00
toll-free: 1-866-278-6818
1-800-534-3066
Bahamas
Barbados
General Support
General Support
Belgium (Brussels) Website:
support.euro.dell.com
International Access
Code: 00
E-mail for French Speaking
Customers:
Country Code: 32
support.euro.dell.com/be/fr/em
aildell/
City Code: 2
Technical Support
Technical Support Fax
Customer Care
Corporate Sales
Fax
02 481 92 88
02 481 92 95
02 713 15 .65
02 481 91 00
02 481 92 99
02 481 91 00
Switchboard
128
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Bermuda
Bolivia
Brazil
General Support
1-800-342-0671
General Support
toll-free: 800-10-0238
Website: www.dell.com/br
International Access Customer Support,
0800 90 3355
Code: 00
Technical Support
Technical Support Fax
Customer Care Fax
Sales
Country Code: 55
City Code: 51
51 481 5470
51 481 5480
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
604 633 4966
Brunei
Customer Technical Support
(Penang, Malaysia)
Country Code: 673
Customer Service
(Penang, Malaysia)
604 633 4949
604 633 4955
Transaction Sales
(Penang, Malaysia)
Appendix
129
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Canada (North York, Online Order Status:
Ontario) www.dell.ca/ostatus
International Access AutoTech (automated
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
Code: 011
technical support)
Customer Care (Home
Sales/Small Business)
Customer Care (med./large
business, government)
Technical Support (Home
Sales/Small Business)
Technical Support (med./large toll-free: 1-800-387-5757
bus., government)
Sales (Home Sales/Small
Business)
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Sales (med./large bus.,
government)
Spare Parts Sales & Extended
Service Sales
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
General Support
1-800-805-7541
Sales, Customer Support, and
Technical Support
toll-free: 1230-020-4823
Technical Support E-mail:
Customer Care E-mail:
Technical Support Fax
818 1350
Technical Support
toll-free: 800 858 2969
(Dimension™ and Inspiron™)
Technical Support (OptiPlex™,
Latitude™, and
toll-free: 800 858 0950
Dell Precision™)
130
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website:
support.dell.com.cn
Technical Support E-mail:
Customer Care E-mail:
Technical Support Fax
818 1350
Technical Support
toll-free: 800 858 2969
(Dimension™ and Inspiron™)
Technical Support (OptiPlex™,
Latitude™, and
toll-free: 800 858 0950
Dell Precision™)
Technical Support (servers
and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors,
PDAs, printers, switches,
routers, and so on)
Customer Care
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
Large Corporate Accounts
GCP
Large Corporate Accounts Key
Accounts
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts
North
Large Corporate Accounts
North Government
and Education
Appendix
131
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East
Government and Education
Large Corporate Accounts
Queue Team
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
Large Corporate Accounts
South
Large Corporate Accounts
West
Large Corporate Accounts
Spare Parts
Colombia
Costa Rica
General Support
General Support
980-9-15-3978
0800-012-0435
Czech Republic
(Prague)
Website:
support.euro.dell.com
Code: 00
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Country Code: 420
Customer Care
Fax
Tech Fax
Switchboard
132
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Denmark
Website:
(Copenhagen)
support.euro.dell.com
International Access E-mail:
Code: 00
http://support.euro.dell.com/dk
/da/emaildell/
Country Code: 45
Technical Support
Customer Care (Relational)
7023 0182
7023 0184
3287 5505
Home/Small Business
Customer Care
Switchboard (Relational)
3287 1200
3287 1201
3287 5000
Switchboard Fax (Relational)
Switchboard (Home/Small
Business)
Switchboard Fax (Home/Small
Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
1-800-148-0530
Dominican Republic General Support
Ecuador
General Support
General Support
toll-free: 999-119
01-899-753-0777
El Salvador
Finland (Helsinki) Website:
support.euro.dell.com
International Access
Code: 990
E-mail:
http://support.euro.dell.com/fi/
fi/emaildell/
Country Code: 358
City Code: 9
Technical Support
Customer Care
Fax
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Switchboard
Appendix
133
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
France (Paris)
(Montpellier)
Website:
support.euro.dell.com
International Access E-mail:
Code: 00
support.euro.dell.com/fr/fr/ema
ildell/
Country Code: 33
City Codes: (1) (4)
Home and Small Business
Technical Support
Customer Care
Switchboard
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
Switchboard (calls from
outside of France)
Sales
Fax
0825 004 700
0825 004 701
04 99 75 40 01
Fax (calls from outside of
France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Fax
134
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Germany (Langen) Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
tech_support_central_europe
@dell.com
Country Code: 49
City Code: 6103
Technical Support
06103 766-7200
0180-5-224400
Home/Small Business
Customer Care
Global Segment Customer Care
06103 766-9570
06103 766-9420
Preferred Accounts
Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
06103 766-9560
06103 766-9555
06103 766-7000
Greece
Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
support.euro.dell.com/gr/en/em
aildell/
Country Code: 30
Technical Support
00800-44 14 95 18
00800-44 14 00 83
Gold Service Technical
Support
Switchboard
2108129810
2108129811
Gold Service Switchboard
Sales
2108129800
Fax
2108129812
Grenada
Guatemala
Guyana
General Support
General Support
General Support
toll-free: 1-866-540-3355
1-800-999-0136
toll-free: 1-877-270-4609
Appendix
135
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Hong Kong
Website: support.ap.dell.com
International Access Technical Support E-mail:
Country Code: 852 Technical Support (Dimension
2969 3188
2969 3191
2969 3196
and Inspiron)
Technical Support (OptiPlex,
Latitude, and Dell Precision)
Technical Support
(PowerApp™, PowerEdge™,
PowerConnect™, and
PowerVault™)
Customer Care
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small
Business Division
India
Technical Support
1600 33 8045
1600 33 8044
Sales (Large Corporate
Accounts)
Sales (Home and Small
Business )
1600 33 8046
136
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Ireland
Website:
(Cherrywood)
support.euro.dell.com
International Access E-mail:
Code: 16
Country Code: 353 Technical Support
1850 543 543
0870 908 0800
City Code: 1
U.K. Technical Support (dial
within U.K. only)
Home User Customer Care
Small Business Customer Care
01 204 4014
01 204 4014
U.K. Customer Care (dial
within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
0870 907 4499
Corporate Customer Care (dial
within U.K. only)
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K.
only)
0870 907 4000
Fax/Sales Fax
Switchboard
01 204 0103
01 204 4444
Appendix
137
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Italy (Milan)
Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
support.euro.dell.com/it/it/
emaildell/
Country Code: 39
City Code: 02
Home and Small Business
Technical Support
Customer Care
Fax
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Switchboard
Corporate
Technical Support
Customer Care
Fax
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Switchboard
Jamaica
General Support (dial from
within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Code: 001
Technical Support outside of
Country Code: 81
Japan (servers)
City Code: 44
Technical Support (Dimension
and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of
Japan (Dimension
and Inspiron)
138
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Japan (Kawasaki)
Technical Support (Dell
Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
International Access
Code: 001
Technical Support outside of
Japan (Dell Precision,
81-44-556-3894
Country Code: 81
City Code: 44
OptiPlex, and Latitude)
Technical Support (PDAs,
projectors, printers, routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of
Japan (PDAs, projectors,
printers, routers)
Faxbox Service
044-556-3490
044-556-3801
24-Hour Automated Order
Service
Customer Care
044-556-4240
044-556-1465
Business Sales Division (up to
400 employees)
Preferred Accounts Division
Sales (over 400 employees)
044-556-3433
044-556-3430
044-556-1469
Large Corporate Accounts
Sales (over 3500 employees)
Public Sales (government
agencies, educational
institutions, and medical
institutions)
Global Segment Japan
Individual User
Switchboard
044-556-3469
044-556-1760
044-556-4300
Appendix
139
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
toll-free: 080-200-3600
604 633 4949
International Access Sales
Code: 001
Customer Service (Penang,
Country Code: 82
Malaysia)
Fax
City Code: 2
2194-6202
2194-6000
Switchboard
Technical Support (Electronics
and Accessories)
toll-free: 080-200-3801
Latin America
Customer Technical Support
(Austin, Texas, U.S.A.)
512 728-4093
512 728-3619
512 728-3883
Customer Service (Austin,
Texas, U.S.A.)
Fax (Technical Support and
Customer Service) (Austin,
Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
140
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Luxembourg
Website:
support.euro.dell.com
International Access
Code: 00
E-mail: [email protected]
Country Code: 352 Technical Support (Brussels,
3420808075
toll-free: 080016884
02 481 91 00
Belgium)
Home/Small Business Sales
(Brussels, Belgium)
Corporate Sales (Brussels,
Belgium)
Customer Care (Brussels,
Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
02 481 91 00
Switchboard (Brussels, Belgium)
Macao
Technical Support
toll-free: 0800 105
34 160 910
Country Code: 853 Customer Service (Xiamen,
China)
Transaction Sales (Xiamen,
China)
29 693 115
Appendix
141
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Malaysia (Penang)
Website: support.ap.dell.com
toll-free: 1 800 88 0193
toll-free: 1 800 88 1306
International Access Technical Support
Code: 00
(Dell Precision, OptiPlex,
and Latitude)
Country Code: 60
City Code: 4
Technical Support
(Dimension, Inspiron, and
Electronics and Accessories)
Technical Support (PowerApp,
PowerEdge, PowerConnect,
and PowerVault)
toll-free: 1800 88 1386
Customer Service (Penang,
04 633 4949
Malaysia)
Transaction Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
001-877-384-8979
or 001-877-269-3383
50-81-8800
Corporate Sales
Mexico
Customer Technical Support
International Access
Code: 00
Sales
Country Code: 52
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
Montserrat
General Support
Netherlands Antilles General Support
142
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Netherlands
(Amsterdam)
Website:
support.euro.dell.com
International Access Technical Support
020 674 45 00
020 674 47 66
020 674 42 00
Code: 00
Technical Support Fax
Country Code: 31
Home/Small Business
City Code: 20
Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
E-mail (New Zealand):
International Access
Code: 00
E-mail (Australia):
Country Code: 64
Technical Support (for desktop
and portable computers)
toll-free: 0800 446 255
Technical Support (for servers
and workstations)
toll-free: 0800 443 563
Home and Small Business
Government and Business
Sales
0800 446 255
0800 444 617
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
001-800-220-1006
Appendix
143
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Norway (Lysaker)
Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
http://support.euro.dell.com/no
/no/emaildell/
Country Code: 47
Technical Support
671 16882
671 17575
23162298
Relational Customer Care
Home/Small Business
Customer Care
Switchboard
671 16800
671 16865
Fax Switchboard
General Support
General Support
Panama
001-800-507-0962
0800-50-669
Peru
Poland (Warsaw)
Website:
support.euro.dell.com
International Access
Code: 011
E-mail:
Country Code: 48
Customer Service Phone
Customer Care
Sales
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Customer Service Fax
Reception Desk Fax
Switchboard
144
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Portugal
Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
support.euro.dell.com/pt/en/e
maildell/
Country Code: 351
Technical Support
Customer Care
Sales
707200149
800 300 413
800 300 410 or
800 300 411 or
800 300 412 or
21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the General Support
Grenadines
toll-free: 1-877-270-4609
Singapore
(Singapore)
Website: support.ap.dell.com
Technical Support
toll-free: 1800 394 7430
International Access (Dimension, Inspiron, and
Code: 005
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex,
Latitude, and Dell Precision)
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Technical Support (PowerApp,
PowerEdge, PowerConnect,
and PowerVault)
Customer Service (Penang,
Malaysia)
604 633 4949
Transaction Sales
Corporate Sales
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Appendix
145
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Slovakia (Prague)
Website:
support.euro.dell.com
International Access
Code: 00
E-mail: [email protected]
Country Code: 421 Technical Support
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Customer Care
Fax
Tech Fax
Switchboard (Sales)
South Africa
(Johannesburg)
Website:
support.euro.dell.com
International Access E-mail:
Code:
09/091
Gold Queue
Technical Support
Customer Care
Sales
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Fax
Switchboard
Southeast Asian and Customer Technical Support,
Pacific Countries Customer Service, and Sales
(Penang, Malaysia)
146
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Spain (Madrid)
Website:
support.euro.dell.com
International Access
Code: 00
E-mail:
support.euro.dell.com/es/es/
emaildell/
Country Code: 34
City Code: 91
Home and Small Business
Technical Support
Customer Care
Sales
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Sweden (Upplands Website:
Vasby)
support.euro.dell.com
International Access E-mail:
Code: 00
http://support.euro.dell.com/se/
sv/emaildell/
Country Code: 46
City Code: 8
Technical Support
Relational Customer Care
08 590 05 199
08 590 05 642
08 587 70 527
Home/Small Business
Customer Care
Employee Purchase Program
(EPP) Support
20 140 14 44
Technical Support Fax
Sales
08 590 05 594
08 590 05 185
Appendix
147
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Switzerland
(Geneva)
Website:
support.euro.dell.com
International Access E-mail:
Code: 00
Tech_support_central_Europe
@dell.com
Country Code: 41
City Code: 22
E-mail for French-speaking
HSB and Corporate
Customers:
support.euro.dell.com/ch/fr/e
maildell/
Technical Support (Home and
Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
0848 802 202
Customer Care (Home and
Small Business)
Customer Care (Corporate)
Fax
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
Taiwan
Website: support.ap.dell.com
Code: 002
Technical Support (OptiPlex,
toll-free: 00801 86 1011
Country Code: 886 Latitude, Inspiron, Dimension,
and Electronics and
Accessories)
Technical Support (PowerApp,
PowerEdge, PowerConnect,
and PowerVault)
toll-free: 00801 60 1256
Transaction Sales
Corporate Sales
toll-free: 00801 65 1228
toll-free: 00801 651 227
148
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Thailand
Website: support.ap.dell.com
International Access Technical Support (OptiPlex,
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Code: 001
Latitude, and Dell Precision)
Country Code: 66
Technical Support (PowerApp,
PowerEdge, PowerConnect,
and PowerVault)
Customer Service (Penang,
Malaysia)
604 633 4949
Corporate Sales
Transaction Sales
General Support
General Support
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Trinidad/Tobago
Turks and Caicos
Islands
toll-free: 1-866-540-3355
Appendix
149
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
U.K. (Bracknell)
Website:
support.euro.dell.com
International Access
Code: 00
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
E-mail:
Technical Support
(Corporate/Preferred
Accounts/PAD [1000+
employees])
0870 908 0500
Technical Support (direct and
general)
0870 908 0800
01344 373 186
0870 906 0010
Global Accounts Customer
Care
Home and Small Business
Customer Care
Corporate Customer Care
01344 373 185
0870 906 0010
Preferred Accounts (500–5000
employees) Customer Care
Central Government
Customer Care
01344 373 193
01344 373 199
Local Government &
Education Customer Care
Health Customer Care
01344 373 194
0870 907 4000
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
01344 860 456
0870 907 4006
Uruguay
toll-free: 000-413-598-2521
150
Appendix
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
U.S.A. (Austin,
Texas)
Automated Order-Status
Service
toll-free: 1-800-433-9014
International Access AutoTech (portable and
toll-free: 1-800-247-9362
Code: 011
desktop computers)
Consumer (Home and Home Office)
Country Code: 1
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-877-Dellnet
(1-877-335-5638)
DellNet™ Service and Support
Employee Purchase Program
(EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell
toll-free: 1-800-283-2210
Preferred Accounts [DPA])
Business
Customer Service and
Technical Support
toll-free: 1-800-822-8965
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
Employee Purchase Program
(EPP) Customers
Printers and Projectors
Technical Support
Appendix
151
Country (City)
Department Name or Service
Area, Website and
E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Public (government, education, and healthcare)
Customer Service and
Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program
(EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or
toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
Dell Outlet Store (Dell
refurbished computers)
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
Extended Service and
Warranty Sales
Fax
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Dell Services for the Deaf,
Hard-of-Hearing, or
Speech-Impaired
U.S. Virgin Islands General Support
Venezuela General Support
1-877-673-3355
8001-3605
152
Appendix
Limited Warranties
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day,
1-year, 2-year, 3-year, or 4-year limited warranty, depending on the product purchased. To
determine which warranty came with your hardware product(s), see your packing slip or
invoice. The following sections describe the limited warranties and return policy for the U.S.,
the limited warranties and return policy for Canada, the manufacturer guarantee for Latin
America and the Caribbean, and the Intel® Pentium® and Celeron® warranty for the
U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software
•
•
Non-Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical
power
–
–
–
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive
maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
•
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
Appendix
153
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice,
except for the following Dell-branded hardware:
•
•
•
•
Portable computer batteries carry a 1-year limited warranty.
Projector lamps carry a 90-day limited warranty.
Memory carries a lifetime limited warranty.
Monitors carry the longer of either a 3-year limited warranty or the remainder of the
warranty for the Dell computer to which the monitor will be connected.
•
•
"PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year
limited warranty.
Other add-on hardware carries the longer of either a 1-year limited warranty for new
parts and a 90-day limited warranty for reconditioned parts or, for both new and
reconditioned parts, the reminder of the warranty for the Dell computer on which
such parts are installed.
154
Appendix
The limited warranty on all Dell-branded products begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers:
Technical Support
U.S. Only
1-800-624-9896
1-800-624-9897
Customer Service
Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-822-8965
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
Government and Education Customers:
Technical Support and Customer Service
Dell-Branded Memory
1-800-822-8965
1-800-234-1490
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in the
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we
will ship the product to you freight collect.
Appendix
155
If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary, or
personal information and removable media such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
156
Appendix
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
•
•
•
If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that
you—the end-user customer—purchase directly from Dell. Under this policy, you may return
to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with Dell,
all hardware, accessories, peripherals, parts and unopened software still in its/their sealed
package, excluding the products listed below, may be returned within twenty-one (21) days
from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
•
New PowerEdge™, PowerConnect™, and PowerVault™ products (excluding
PowerVault 160T tape libraries) may be returned within thirty (30) days from the date
on the packing slip or invoice, except that new PowerEdge™ SC servers and n series
products purchased from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or invoice.
•
Application software or an operating system that has been installed by Dell may not be
returned unless you return the entire computer under the 21-day return policy, if
applicable to your purchase (if not applicable to your purchase, you may not return
application software or an operating system).
Appendix
157
•
Non-defective third party and Dell-branded software, peripheral, electronics and accessory
products (for example: televisions, printers, projectors, MP3 players, PDAs, battery
chargers, non-preinstalled third party software, wireless cards/access points/routers),
including but not limited to those sold by or through Dell's "Software & Peripherals"
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days
from the date on the packing slip or invoice, but a fifteen percent (15%) return fee
may be deducted from any refund or credit.
•
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault™ 160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized hardware
and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished PowerEdge™, PowerConnect™, and PowerVault™ products
may be returned within 30 days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be returned
within 14 days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit
Return Authorization Number within the return policy period applicable to the product you
want to return. You must obtain a Credit Return Authorization Number in order to return
the product. See "Contacting Dell" or "Getting Help" in your customer documentation
(or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items
that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary, or
personal information and removable media such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.
158
Appendix
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware
products through our factory-integration system, or the reloading of the software
•
•
Non-Dell branded and Solution Provider Direct products and accessories
Problems that result from:
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive
maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
•
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED
TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Appendix
159
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice,
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty
begins on the date of the packing slip or invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and availability
of limited warranties, at its discretion, but any changes will not be retroactive (that is, the
warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers; Government,
Education, and Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support
Customer Service
1-800-387-5757
1-800-326-9463
Government or Education Customers, or Individual Home
Consumers who purchased through an Employee
Purchase Program:
Technical Support
Customer Service
1-800-387-5757
1-800-326-9463 (Extension
8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
160
Appendix
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary or
personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service.
Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at
1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice)
for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
Appendix
161
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell’s website:
•
For Canada-purchased computers (in-country transfers) and to transfer from one
customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers)
or 1-800-326-9463 (Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product
purchase price. If you are an end-user customer who bought reconditioned or refurbished
products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the
refund or credit will not include any shipping and handling charges shown on your packing
slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise
prohibited by law. If you are an organization that bought the products under a written
agreement with Dell, the agreement may contain different terms for the return of products
than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit, Dell
expects you to return the products to Dell in their original packaging within 5 days of the
date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals [Canada Only]").
162
Appendix
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products.
Third-party software and peripheral products are covered by the warranties provided by the
original manufacturer or publisher only. Third-party manufacturer warranties vary from
product to product. Consult your product documentation for specific warranty information.
More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically
test or guarantee that all of the products we offer work with any or all of the various models
of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations,
and projectors. To determine which limited warranty applies to the product you purchased,
see the Dell packing slip or invoice and/or the product documentation that accompanied
your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in as-new
condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of
the product purchase price if already paid. This refund will not include any shipping and
handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals products
back to Dell in their original manufacturer's packaging (which must be in as-new condition),
prepay shipping charges, and insure the shipment or accept the risk of loss or damage
during shipment.
To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.
Appendix
163
1-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the
following provisions that its branded hardware products, purchased by the end user from a
Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be
free from defects in materials, workmanship, and design affecting normal use, for a period of
1 year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third parties or
the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale
within the guarantee period. The end user must always supply proof of purchase, indicating
name and address of the seller, date of purchase, model and serial number, name and address
of the customer, and details of symptoms and configuration at the time of malfunction,
including peripherals and software used. Otherwise, Dell may refuse the guarantee claim.
Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground
freight and insurance to and from Dell’s repair/replacement center. The end user must
ensure that the defective product is available for collection properly packed in original or
equally protective packaging together with the details listed above and the return number
provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the
end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against
and/or any rights resulting from other contracts concluded by the end user with Dell and/or
any other seller.
164
Appendix
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Appendix
165
166
Appendix
Glossary
802.11 (WI-FI) — A wireless technology standard for mid-range networking
devices that allows for enabled devices to automatically recognize each other.
®
BLUETOOTH WIRELESS TECHNOLOGY — A wireless technology standard for
short-range (10 m [30 ft]) networking devices that allows for enabled devices to
automatically recognize each other.
COMPACTFLASH CARD — A removable card that is used to expand the capabilities
of a device. Common types of CompactFlash cards include memory and wireless cards.
CRADLE — A device that allows your handheld device to synchronize with a
computer, recharge its battery, and run on AC power.
DHCP — dynamic host configuration protocol — A communication protocol
that allows network administrators to manage and automate the assignment of
Internet Protocol addresses to computers in a network.
IMAP — Internet message access protocol — A standard client/server protocol
that allows you to access your e-mail from a server. Using IMAP, you can store and
browse your e-mail on the server.
INFRARED SENSOR — A port that allows you to transfer data between the
computer and infrared-compatible devices without using a cable connection.
ISP — Internet service provider — A company that allows you to access its host
server to connect directly to the Internet, send and receive e-mail, and access
websites. The ISP typically provides you with a software package, username, and
access phone numbers for a fee.
LAN — local area network — A computer network covering a small area. A LAN
usually is confined to a building or a few nearby buildings. A LAN can be
connected to another LAN over any distance via telephone lines and radio waves
to form a wide area network (WAN).
PIM — personal information manager — A program that stores and organizes
your personal information, such as Calendar, Contacts, Messaging, and Tasks.
POP3 — post office protocol 3 — A standard client/server protocol that allows
you to access your e-mail from a server. Using POP3, you must download your
e-mail to your local system to view and browse your messages.
RAM — random-access memory — The primary temporary storage area for program
instructions and data. Any information stored in RAM is lost when you perform a reset.
RAS — remote access server — A type of server that allows users to access a
network from a remote location.
Glossary
167
ROM — read-only memory — Memory that stores data and programs that cannot
be deleted or written to by the device. ROM, unlike RAM, retains its contents after
you perform a reset. Some programs essential to the operation of your device
reside in ROM.
SDRAM — synchronous dynamic random-access memory — A type of DRAM
that is synchronized with the optimal clock speed of the microprocessor.
SECURE DIGITAL MEMORY CARD — A type of removable memory commonly
used in digital cameras, handheld devices, cell phones, and other devices. Secure
Digital memory cards are approximately the size of a postage stamp.
SERIAL CONNECTOR — An I/O port often used to connect devices such as a
handheld digital device or digital camera to your computer.
SMS — short message service — A service that is capable of sending short
messages to wireless devices.
SMTP — simple mail transfer protocol — A type of protocol used for sending
and receiving e-mail. SMTP is typically coupled with POP3 or IMAP.
SYNC CABLE — A cable through which you can connect a handheld device to a
computer to transfer or synchronize files.
SYNCHRONIZATION — An automated process that replaces the files in one
location with the most updated files from another location. For example, you can
synchronize the files on your computer with the files on your handheld device.
TCP/IP — transmission control protocol/Internet protocol — The basic
communication language of the Internet. TCP/IP can also be used as a
communication protocol in an intranet or extranet.
USB — universal serial bus — A hardware interface for a low-speed device such
as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging devices, or storage devices.
Devices are plugged directly into a 4-pin socket on your computer or into a
multiport hub that plugs into your computer. USB devices can be connected and
disconnected while the computer is turned on, and they can also be
daisy-chained together.
VPN — virtual private network — A set of communication protocols that allows
remote users to securely access a network.
WAP — wireless application protocol — A standardization for the way that
wireless devices access the Internet.
168
Glossary
Index
buttons
about, 35
A
ActiveSync
about, 55
Calendar, 18
Contacts, 18
Home, 18
installing, 56
appointments
scheduling, 58
locations, 17
navigator, 18
power, 18
audio
program buttons, 38
Media player, 83
notifications, 69
AvantGo
about, 87
C
Calendar
B
about, 57
battery
appointments, 58
meeting requests, 59
charging, 22
main, 20
command bar, 40
using and installing, 20
communicating
block recognizer, 45
with other devices, 91
Bluetooth
settings, 54
CompactFlash
about, 29
installing, 30
slot, 17
Index
169
computer
about, 79
connecting to, 23, 28
tips, 81
Contacts
about, 60
creating, 60
finding, 61
expansion slots
CompactFlash, 29
cradle
F
D
files
data
File Explorer, 73
finding, 73
backing up, 42
disconnecting
dial-up connection, 97
from a cable or cradle, 97
from a network, 97
infrared sensor, 97
finding and organizing, 41
synchronizing, 55
contacting Dell, 125
drawing
creating, 50
H
E
finding, 98
editing
written text, 47
e-mail
Pocket PC Help, 15
composing messages, 67
connecting to a server, 64, 97
message list, 65
I
Messaging, 64
icons
organizing, 68
program, 39
status, 36
synchronizing, 64
ethernet connection, 95
170
Index
infrared
using, 91
input panel, 43
Internet
MSN Messenger
about, 81
connecting to, 91
setting up, 82
Internet Explorer
about, 85
working with contacts, 82
browsing the web, 88
favorite links, 87
mobile favorites, 85-86
My Text
inserting, 52
N
K
navigation bar, 40
keyboard
soft, 44
network
connecting to, 91
Notes
creating, 63
L
notifications
about, 69
letter recognizer, 45
M
P
Media Player
about, 83
Pocket Outlook
about, 57
meeting requests
creating, 59
Pocket PC
getting started, 35
memory
pop-up menus, 41
conserving, 86
print-style text
Messaging
about, 64
converting written text to, 45
Index
171
programs
accessing, 38
ActiveSync, 55
adding and removing, 71
adding programs using
ActiveSync, 71
AvantGo, 87
Calendar, 57
Contacts, 60
safety instructions, 11
downloading, 72
Media Player, 83
Messaging, 64
MSN Messenger, 81
Notes, 63
Service Tag, 15, 22
Pocket Excel, 79
Pocket Internet Explorer, 85
Pocket Outlook, 57
Pocket Word, 77
removing, 75
settings
adjusting, 53
Connections tab, 54
Personal tab, 53
System tab, 53
Start menu, 73
Switcher Bar, 38
Tasks, 61
specifications, 99
projector, 28
stylus
using, 35
writing methods, 43
R
Switcher Bar, 38
recording
sync cable
voice messages, 51
connecting to a computer, 27
reminders. See notifications
synchronizing
with your computer, 23
172
Index
T
Tasks
warranty, 109, 153
about, 61
creating, 61
about, 77
text
writing
converting written text to
print-style text, 45
editing, 46-47
block recognizer, 45
converting written text to
print-style text, 45
drawing, 50
input panel, 43
typing, 44
editing, 46
written, 45-46
methods, 43
Today screen, 35
transcriber, 45
on the screen, 46
transcriber, 45
V
video
Media Player, 83
VPN connection, 96
Index
173
174
Index
|