Blackberry Storm 9500 User Manual

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

•

Type a PIN.

Type a contact name.

Type part of a contact name. Click a contact.

4. Type a message.

5. Press the Menu key.

6. Click Send.

Related topics

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. In a message list, press the

key.

2. Click Compose SMS.

3. In the To field, perform one of the following actions:

•

Type an SMS phone number (include the country code and area code).

Type a contact name.

Type part of a contact name. Click a contact.

4. Type a message.

5. Press the

key.

6. Click Send.

Related topics

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. In a message list, press the

key.

2. Click Compose MMS.

3. Perform one of the following actions:

•

If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

If the contact is in your contact list, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Press the

key.

6. Click Send.

Message basics

User Guide

Related topics

View the size of an MMS message before sending it, 50

Reply to a message

1. In a message, press the Menu key.

2. Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1. In a message, press the Menu key.

2. Perform one of the following actions:

•

Click Forward.

Click Forward As. Click a message type.

Resend a message

You cannot change an SMS text message or MMS message before you resend it.

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

•

To change the message, click Edit. Change the message. Press the Menu key. Click Send.

To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press

the Menu key. Click Send.

•

To resend the message without changing it, click Resend.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. In a message list, highlight the message.

2. Press the Menu key.

3. Click Delete.

Managing messages

Open a message

If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for

a specific email address.

In a message list, click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Save a message

1. In a message, press the Menu key.

User Guide

2. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

•

Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

Delete a message

1. In a message, press the Menu key.

2. Click Delete.

Delete multiple messages

In a message list, perform one of the following actions:

•

To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional

messages.Press the Menu key. Click Delete Messages.

•

To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Email messages

User Guide

Email messages

Email message basics

Send an email message

1. In a message list, press the

2. Click Compose Email.

key.

3. In the To field, perform one of the following actions:

•

Type an email address.

Type a contact name.

Type part of a contact name. Click a contact.

4. Type a message.

5. Press the

key.

6. Click Send.

Add, change, or delete an email message folder, 36

Delete the original text from a reply message

1. When replying to a message, press the Menu key.

2. Click Delete Original Text.

File an email message

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click File.

4. Highlight a message folder.

5. Press the Menu key.

6. Click File.

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned

on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the

BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Email messages

User Guide

Forward messages from a specific email message folder to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Press the Menu key.

6. Click Folder Redirection.

7. Select the check box beside an email message folder.

8. Press the Menu key.

9. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your device.

Stop storing messages sent from your device on your computer

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Save Copy In Sent Folder field to No.

6. Press the Menu key.

7. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Press the Menu key.

6. Click Folder Redirection.

7. Clear the check box beside the Sent Items folder.

8. Press the Menu key.

9. Click Save.

Email messages

User Guide

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the

email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you

create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by

placing that filter higher in the list.

Create an email message filter

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry

Internet Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Press the Menu key.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Press the Menu key.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Press the Menu key.

7. Click Save.

Options for email message filters

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Email messages

User Guide

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

5. Press the Menu key.

6. Click Save.

Change an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Edit.

7. Change the options for the email message filter.

8. Press the Menu key.

9. Click Save.

Email messages

User Guide

Prioritize email message filters

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Move.

7. Click the new location.

Delete an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Delete.

Email message options

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Press the Menu key.

4. Click Save.

Set an out-of-office reply

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Use Out Of Office Reply field to Yes.

6. In the text box that appears, type a reply.

7. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

8. Press the Menu key.

9. Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Email messages

User Guide

Request delivery or read confirmation for email messages

Depending on your wireless service provider, this feature might not be supported.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.

5. Perform any of the following actions:

•

To send read notification when a sender requests it, change the Send Read Receipts field.

To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.

6. Press the Menu key.

7. Click Save.

View email messages in plain text format

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Enable HTML Email field to No.

6. Press the Menu key.

7. Click Save.

Stop loading pictures in HTML email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Download Images Automatically field to No.

6. Press the Menu key.

7. Click Save.

To view pictures in an HTML email message, press the Menu key. Click Get Images.

Hide filed email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Filed Messages field to Yes.

5. Press the Menu key.

6. Click Save.

PIN messages

User Guide

Receive only the first section of long email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto More field to No.

5. Press the Menu key.

6. Click Save.

To download more of an email message, press the Menu key. Click More or More All.

Change the email address that you use to send messages or meeting invitations

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

Stop forwarding email messages to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Send Email to Handheld field to No.

6. Press the Menu key.

7. Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a

BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed

through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

SMS text messages

User Guide

Find your PIN

In the device options, click Status.

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

•

Type a PIN.

Type a contact name.

Type part of a contact name. Click a contact.

4. Type a message.

5. Press the Menu key.

6. Click Send.

Related topics

Set a high importance level for received PIN messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.

5. Press the Menu key.

6. Click Save.

SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless

service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your

device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the

phone application.

You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email

messages.

SMS text messages

User Guide

Find your SMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your

BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your SMS phone number.

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. In a message list, press the

key.

2. Click Compose SMS.

3. In the To field, perform one of the following actions:

•

Type an SMS phone number (include the country code and area code).

Type a contact name.

Type part of a contact name. Click a contact.

4. Type a message.

5. Press the

key.

6. Click Send.

Related topics

Delete the history from an SMS text message

1. When replying to an SMS text message, press the Menu key.

2. Click Remove History.

Options for SMS text messages

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Press the Menu key.

4. Click Save.

View more of the history in SMS text messages

1. In the device options, click SMS.

2. Set the Number of Previous Items field.

3. Press the Menu key.

4. Click Save.

SMS text messages

User Guide

Store SMS text messages on your SIM card

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might

notbesupported. IfyousetyourSIMcardtostoreSMStextmessages, theSIMcarddoesnotdeleteSMStextmessagesaftertheBlackBerry®

device imports them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Press the Menu key.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS

text messages on your SIM card are deleted after the device imports them to a message list.

Request delivery notification for all SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Delivery Reports field to On.

3. Press the Menu key.

4. Click Save.

Set how long your service center attempts to send SMS text messages

If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the

amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Validity Period field.

3. Press the Menu key.

4. Click Save.

Set a wireless network type for sending SMS text messages

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might

not be supported.

1. In the device options, click SMS.

2. Perform one of the following actions:

•

To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet

Switched.

•

To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send

Over field to Circuit Switched Preferred or Packet Switched Preferred.

3. Press the Menu key.

4. Click Save.

SMS text messages

User Guide

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices

in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by

subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell

broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic

reports.

Turn on cell broadcasting

•

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might

not be supported.

•

To perform this task, your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the

ID for a cell broadcast channel.

1. In the device options, click Advanced Options.

2. Click Cell Broadcast Settings.

3. Change the Cell Broadcasting Service field to On.

4. Perform one of the following actions:

•

If a cell broadcast channel appears on the screen, select the check box beside the channel.

If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel.

Type the channel ID and a nickname. Click OK.

5. Select the check box beside a language.

6. Press the Menu key.

7. Click Save.

To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your

wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on

your location.

1. In the device options, click Advanced Options.

2. Click Cell Broadcast Settings.

3. Highlight a cell broadcast channel.

4. Press the Menu key.

5. Perform one of the following actions:

•

To stop receiving messages from the cell broadcast channel, click Disable.

To delete the cell broadcast channel, click Delete Channel.

MMS messages

User Guide

Rename a cell broadcast channel

1. In the device options, click Advanced Options.

2. Click Cell Broadcast Settings.

3. Highlight a cell broadcast channel.

4. Press the Menu key.

5. Click Set Nickname.

6. Type a name for the cell broadcast channel.

7. Click OK.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf

(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up

for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages

using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.

Find your MMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your

BlackBerry® device for MMS messaging, this number is also your MMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your MMS phone number.

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. In a message list, press the

key.

2. Click Compose MMS.

3. Perform one of the following actions:

•

If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

If the contact is in your contact list, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Press the

key.

6. Click Send.

Related topics

View the size of an MMS message before sending it, 50

MMS messages

User Guide

Create a slide show in an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•

Attach Picture

Attach Audio

Attach Video

Attach Voice Note

3. Click a media file.

4. To add another media file, repeat steps 1 to 3.

5. To customize the slide show, perform any of the following actions:

•

To add text to a slide, highlight the empty field below the attachment. Type text.

To change how long a slide appears, change the Slide Duration field.

To move an item on a slide, click the item. Click Move Field.

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•

Attach Picture

Attach Audio

Attach Video

Attach Voice Note

3. Click a media file.

Attach a contact or appointment to an MMS message

1. When composing an MMS message, press the Menu key.

2. Perform one of the following actions:

•

To attach a contact, click Attach Contact. Highlight a contact.

To attach an appointment, click Attach Appointment. Highlight an appointment.

3. Press the Menu key.

4. Click Continue.

Add an appointment to your calendar from an MMS message

1. In an MMS message, highlight an iCalendar attachment.

2. Press the Menu key.

MMS messages

User Guide

3. Click View Appointment.

4. Press the Menu key.

5. Click Add To Calendar.

Add a contact to your contact list from an MMS message

1. In an MMS message, highlight a vCard® attachment.

2. Press the Menu key.

3. Click View Attachment.

4. Press the Menu key.

5. Click Add to Contacts.

Save a media file from an MMS message

1. In an MMS message, press the Menu key.

2. Click one of the following menu items:

•

Save Image

Save Audio

Save Ringtone

Save Video

Save Voice Note

MMS message options

Request delivery or read notification for an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

•

To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Press the Menu key.

5. Click Save.

Request delivery notification or read notification for all MMS messages

1. In the device options, click MMS.

2. In the Notifications section, perform any of the following actions:

•

To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.

To receive notification when recipients open MMS messages, select the Confirm Read check box.

3. Press the Menu key.

4. Click Save.

Message list options

User Guide

View the size of an MMS message before sending it

1. In an MMS message, press the Menu key.

2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. In the device options, click MMS.

2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

3. Press the Menu key.

4. Click Save.

Block MMS messages

1. In the device options, click MMS.

2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

3. Press the Menu key.

4. Click Save.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears when you mark messages as opened

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Confirm Mark Prior Opened field to No.

5. Press the Menu key.

6. Click Save.

Message list options

User Guide

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Use color to differentiate work messages from other messages

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. In the Message Outline Colours section, perform any of the following actions:

•

To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the

Enterprise Messages field.

•

To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other

Messages field.

4. Press the Menu key.

5. Click Save.

Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your

administrator.

Change how a message list displays messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

•

To view more of the subject line, change the Display Message Header On field to 2 lines.

To change the order of the subject line and sender, change the Display Order field.

To change how messages are separated, change the Separators field.

5. Press the Menu key.

6. Click Save.

Message list options

User Guide

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service

Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

•

To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Press the Menu key.

6. Click Save.

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

•

To hide the new message indicator, change the Display New Message Indicator field to No.

To hide the unopened message indicator, change the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Message list options

User Guide

View call logs in a message list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless

service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email

message forwarding or using email message filters.

Allow messages from contacts in your contact list or allowed sender list

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the Contacts check box or the Specific address check box.

4. Press the Menu key.

5. Click Save.

Add a contact to your allowed sender list

To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive

messages from contacts in your allowed sender list.

1. In the device options, click Security Options.

2. Click Firewall.

3. Press the Menu key.

4. Click Configure Exceptions.

5. Press the Menu key.

6. Click one of the following menu items:

•

Add Email Address

Add Phone Number

S/MIME-protected messages

User Guide

•

Add PIN

7. Type the contact information.

8. Press the Enter key.

9. Press the Menu key.

10. Click Save.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.

When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that

the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt

the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the

email address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

2. Press the Menu key.

3. Click Options.

4. Set the Use Password-Based Encryption field to Yes.

S/MIME-protected messages

User Guide

5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

6. If you are signing the message, in the Signing Options section, select a certificate.

7. Press the Menu key.

8. Click Save.

9. Type your message.

10. Press the Menu key.

11. Click Send.

12. Type a pass phrase to encrypt the message.

13. Confirm the pass phrase.

14. Click OK.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach Certificates.

3. Highlight a certificate.

4. Press the Menu key.

5. Click Continue.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download

the certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s Certificate.

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import Sender’s certificate.

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

S/MIME-protected messages

User Guide

Attachment indicators in S/MIME-protected messages

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

2. Press the Menu key.

3. Click Encryption Details.

S/MIME-protected message status

Digital signature indicators for S/MIME protected messages

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

S/MIME-protected messages

User Guide

Your device trusts the certificate chain.

The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not

trusted, cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Check the status of a certificate or certificate chain

If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status

of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption

certificate in messages that you send so that recipients can encrypt their reply messages.

1. In the device options, click Security Options.

2. Click S/MIME.

3. In the Signing Options section or the Encryption Options section, change the Certificate field.

4. Press the Menu key.

5. Click Save.

S/MIME-protected messages

User Guide

Change options for downloading attachments in encrypted messages

1. In the device options, click Security Options.

2. Click S/MIME.

3. Perform one of the following actions:

•

To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field

to Automatically.

To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to

Manually.

To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted

Attachment Information field to Never.

4. Press the Menu key.

5. Click OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact

previously, your device tries to use the signing and encryption option that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Encoding field.

4. Press the Menu key.

5. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and

your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each

message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies

the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the

message and the full description for the classification in the body of the message. You can also view the abbreviation and full description

for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature and your administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,

your device tries to use the message classification that was used for the last message.

1. In the device options, click Advanced Options.

S/MIME-protected messages

User Guide

2. Click Default Services.

3. Change the Default Classification field.

4. Press the Menu key.

5. Click Save.

Change the size of S/MIME indicators in messages

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Message Viewer Icons field.

4. Press the Menu key.

5. Click Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are

known to support.

1. In the device options, click Security Options.

2. Click S/MIME.

3. Select the check box beside one or more encryption algorithms.

4. Press the Menu key.

5. Click Save.

Request delivery notification for signed S/MIME-protected messages

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Request S/MIME Receipts field to Yes.

4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Warn about truncated messages field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Warn about problems with my certificates field to No.

PGP protected messages

User Guide

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

•

Verify that the email account that you are using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that you want.

Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to

prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does

not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

PGP protected messages

PGP protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.

When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that

the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt

the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the

email address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

PGP protected messages

User Guide

2. If necessary, change the Classification field.

Encrypt a PGP protected message with a pass phrase

By default, your BlackBerry® device uses your PGP® key to encrypt messages.

1. When composing a message, change the Encoding field to one that uses encryption.

2. Press the Menu key.

3. Click Options.

4. Change the Use Conventional Encryption field to Yes.

5. Press the Menu key.

6. Click Save.

Using a secure method, let the recipient know what the pass phrase is.

Attach a PGP key to a message

You can attach a PGP® key to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach PGP Keys.

3. Highlight a PGP key.

4. Press the Menu key.

5. Click Continue.

Download the PGP key used to sign or encrypt a message

If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download

the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download

the sender’s PGP key from the PGP Universal Server automatically.

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s PGP key.

Add a PGP key from a message

If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import PGP Key.

Add a PGP key from an attachment

If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.

1. In a message, click the PGP key attachment.

2. Click Retrieve PGP Attachment.

3. Click the PGP key.

4. Click Import PGP Key.

PGP protected messages

User Guide

Attachment indicators in PGP protected messages

The message includes a PGP® key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the PGP key used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's PGP Key or Display Encryption PGP key.

PGP protected message status

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Digital signature indicators for PGP protected messages

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

PGP protected messages

User Guide

Your device requires more data to verify the digital signature.

Your device trusts the sender’s PGP® key.

The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be

verified, or is not on your device.

The key status is not current, or your device requires more data to verify the trust status of the key.

The sender’s PGP key is expired.

PGP protected message options

Change your signing and encryption key

Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages

that you send so that recipients can encrypt their reply messages.

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Default Key field.

4. Press the Menu key.

5. Click Save.

Change options for downloading attachments in encrypted messages

1. In the device options, click Security Options.

2. Click PGP.

3. Perform one of the following actions:

•

To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field

to Automatically.

To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to

Manually.

To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted

Attachment Information field to Never.

4. Press the Menu key.

5. Click OK.

PGP protected messages

User Guide

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact

previously, your device tries to use the signing and encryption option that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Encoding field.

4. Press the Menu key.

5. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and

your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each

message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies

the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the

message and the full description for the classification in the body of the message. You can also view the abbreviation and full description

for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature and your administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,

your device tries to use the message classification that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Classification field.

4. Press the Menu key.

5. Click Save.

Change the size of PGP indicators in messages

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Message Viewer Icons field.

4. Press the Menu key.

5. Click Save.

PGP protected messages

User Guide

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are

known to support.

1. In the device options, click Security Options.

2. Click PGP.

3. Select the check box beside one or more encryption algorithms.

4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before a PGP protected message is truncated

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Warn about truncated messages field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Warn about problems with my PGP keys field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.

PGP protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

•

Verify that the email account that you are using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that you want.

Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to

prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does

not support attachments in encrypted messages.

Message troubleshooting

User Guide

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Message troubleshooting

I cannot send messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

•

If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

•

Change a contact, 114

Generate an encryption key, 212

Turn off data service, 195

Resend a message, 34

I am not receiving messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

•

If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

•

If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

Verify that data service is turned on.

If you use email message filters, verify that the options for email message filters are set correctly.

Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

•

Message troubleshooting

User Guide

•

Verify that your device is not blocking messages. For more information, contact your administrator.

Turn off data service, 195

Change an email message filter, 39

Forward messages from a specific email message folder to your device, 37

I cannot file email messages

Try performing the following actions:

•

Verify that wireless email reconciliation is turned on.

If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

Verify that fixed dialing is turned off.

Fixed dialing, 22

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Related topics

View messages in a specific folder, 35

Message troubleshooting

User Guide

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes

the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:

•

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment

again.

HTML email messages do not appear correctly

Try performing the following actions:

•

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server

that supports this feature. For more information, contact your administrator.

•

Wait for a short period of time. Your device receives long messages and attachments in sections.

Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

•

Wait for a few seconds. The email message folders might become available after a short period of time.

Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

•

Verify that your email message filters are turned on.

Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

Email message filters, 38

Message troubleshooting

User Guide

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

Try performing the following actions:

•

Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

Verify that the file is not copyright protected.

If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Related topics

View a list of saved searches, 157

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

Attachments

User Guide

Attachments

User Guide

Attachments

Attachment basics

About attachments

You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls

files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.

If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in

the device memory until you delete the email message.

You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an

email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card

until you delete it from your device.

To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and

Sheet to Go®) that are designed for use on BlackBerry devices.

Open an attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, press the Menu key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, click an option.

Download an attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. With the cursor in the body of the message, press the Menu key.

2. Click Download Attachment.

3. Click Download.

4. Highlight the folder that you want to save the attachment in.

5. Press the Menu key.

6. Click Select Folder.

Stop downloading an attachment

1. In a message, highlight an attachment that you are downloading.

Attachment basics

User Guide

2. Press the Menu key.

3. Click Cancel Download.

Open a link in an attachment

Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In an attachment, click a link.

2. Press the Menu key.

3. Click one of the following menu items:

•

Get Link

Retrieve

To return to the attachment, press the Escape key.

View properties for an attachment

You can view the size, author, publication date, and other attachment properties for an attachment.

1. In an attachment, press the Menu key.

2. Click Retrieve Info or View Info.

Set font options for an attachment

1. In an attachment, press the Menu key.

2. Click Options.

3. Set the font fields.

4. Press the Menu key.

5. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Document attachments

User Guide

Document attachments

Open a password-protected .pdf file attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. When the "Password protected document" message appears, press the Escape key.

2. Click Password.

3. Type the password.

4. Press the Enter key.

5. Click Retrieve.

6. Click Yes.

View tracked changes in a document

1. In a document, press the Menu key.

2. Click Show Changes.

To hide tracked changes, press the Menu key. Click Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

1. In a document, press the Menu key.

2. Click Table of Contents.

To move to a specific heading, click a heading. Click View.

Spreadsheet attachments

Move to a specific cell

1. In a spreadsheet, press the Menu key.

2. Click Go to Cell.

3. Type the cell co-ordinates.

4. Press the Enter key.

View the content of a cell

In a spreadsheet, click a spreadsheet cell.

Media attachments

User Guide

View a list of worksheets

1. In a spreadsheet, press the Menu key.

2. Click Table of Contents.

To move to a specific worksheet, click a worksheet. Click View.

Switch worksheets

1. In a spreadsheet, press the Menu key.

2. Click Next Sheet or Prev Sheet.

Change the size of a column

In a spreadsheet, perform one of the following actions:

•

To change the size of a column, click the column label. Click a size.

To view all the text in a column, click the column label. Click Fit.

To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the

spreadsheet. Click a size.

•

To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the

Menu key. Click Save.

Set display options for a spreadsheet

1. In a spreadsheet, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

•

To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.

To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.

4. Press the Menu key.

5. Click Save.

Media attachments

View a list of pages in a multi-page .tif file attachment

You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.

1. In a multi-page .tif file attachment, press the Menu key.

2. Click Table of Contents.

To move to a specific page, click a page.

Presentation attachments

User Guide

Switch pages in a multi-page .tif file attachment

1. In a multi-page .tif file attachment, press the Menu key.

2. Click Next Page or Prev Page.

Presentation attachments

Switch presentation views

1. In a presentation, press the Menu key.

2. Perform one of the following actions:

•

To view text only, click View Text.

To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, press the Menu key.

2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a slide in slide view, press the Menu key.

2. Click Rotate.

Zoom in to or out from a slide

When viewing a presentation in slide view, touch the screen twice quickly.

To zoom out, press the Escape key.

Save a slide

1. When viewing a presentation in slide view, press the Menu key.

2. Click Save Slide.

3. Type a name for the file.

4. Click Save.

vCard contact attachments

User Guide

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email

message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device.

When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name

of the attached contact.

Open a vCard contact attachment

1. In a message, highlight a vCard® contact attachment.

2. Press the Menu key.

3. Click View Attachment.

Add a contact to your contact list from a vCard contact attachment

1. In a vCard® contact attachment, press the Menu key.

2. Click Add to Contacts or Update Contact.

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

To download the content, click the skipped content bar. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

•

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment

again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

Camera and video camera

User Guide

Camera and video camera

Take a picture

1. In the camera, if necessary, perform the following actions:

•

To zoom in to or out from a subject, slide your finger up or down.

To lock the focus on a subject, press the Right Convenience key halfway.

2. To take a picture, click the camera icon.

Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of

the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.

Related topics

View a picture, 88

Pan a picture

To perform this task, you must zoom in to the picture.

On a picture, slide your finger in any direction.

To close the picture, press the Escape key once in the camera or twice in the media application.

Zoom in to or out from a picture

On a picture, touch the screen twice quickly.

To zoom out, press the Escape key.

Record a video

1. In the video camera, click the record icon.

2. To pause recording, click the pause icon again.

Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left

corner of the screen.

Related topics

Play a media file, 83

Camera and video camera options

User Guide

Camera and video camera options

Change the picture size

The larger the picture, the more memory the picture requires.

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Picture Size field.

4. Press the Menu key.

5. Click Save.

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture

requires.

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Quality field.

4. Press the Menu key.

5. Click Save.

Change the video size and format

The larger the video, the more memory the video requires.

1. In the video camera, press the Menu key.

2. Click Options.

3. Change the Video Format field.

4. Press the Menu key.

5. Click Save.

Change the location for storing pictures or videos

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

•

In the camera, change the Store Pictures and Folder fields.

In the video camera, change the Folder field.

4. Press the Menu key.

5. Click Save.

Change options to compensate for different lighting conditions in pictures or videos

1. In the camera or video camera, press the Menu key.

Camera shortcuts

User Guide

2. Click Options.

3. Perform any of the following actions:

•

To change the default flash mode for pictures, change the Default Flash Setting field.

To improve the colors in pictures, in the White Balance field, click the current lighting condition.

To turn on low-light mode for videos, change the Video Light field.

4. Press the Menu key.

5. Click Save.

Apply a color effect to pictures or videos

You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Change the Color Effect field.

4. Press the Menu key.

5. Click Save.

Camera shortcuts

•

To zoom in to a subject before taking a picture, press the Volume Up key.

To zoom out from a subject before taking a picture, press the Volume Down key.

To take a picture, press the Right Convenience key.

Camera and video camera troubleshooting

I cannot save pictures or videos

Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.

Try performing the following actions:

•

If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

If you are trying to save a picture or video on your media card, delete old media files.

In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine

or normal pictures.

Related topics

Delete a message, 35

Delete a picture or picture folder, 91

Delete a media file, 88

Camera and video camera troubleshooting

User Guide

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power

level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera

before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying

the full screen, an exclamation point indicator appears at the bottom of the screen.

Media

User Guide

Media

Transferring and downloading media files

About transferring media files

You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use

Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage

mode or MTP. Use mass storage mode to transfer all file types and MTP to transfer media files. To manage your media files and preserve

the information associated with your media files when you transfer files between your device and your computer, use the media manager

tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the online help that is available

in the Roxio® Media Manager.

If you encrypt the files on a media card and you transfer files to your media card using mass storage mode, MTP, or Bluetooth technology,

your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode, MTP, or

Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device.

Transfer a file between your device and your computer using the Roxio Media Manager

1. Connect your BlackBerry® device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Click Media.

4. In the Media Manager section, click Start.

5. Click one of the following options:

•

Manage Pictures

Manage Music

Manage Videos

6. In the left pane, click the Folders tab.

7. Drag a file or folder from one location to another.

For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.

Transfer a file between your device and your computer using mass storage mode or MTP

Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer when you

connect your device to your computer.

1. Connect your device to your computer.

2. If mass storage mode or MTP is not turned on, in the device options, click Memory. Press the Menu key. Click Enable USB Mass

Storage or Enable Media Transfer Protocol (MTP).

3. On your computer, double-click My Computer.

4. In the Devices with Removable Storage section, double-click Removable Disk.

Transferring and downloading media files

User Guide

5. Drag a file from one location to another.

To exit mass storage mode or MTP, disconnect your device from your computer.

Save a song or video from a web page

1. In the browser, click a link for a song or video.

2. Click Save.

3. Type a name for the song or video.

4. Click Save.

Receive a media file using Bluetooth technology

To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled

device.

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Receive Using Bluetooth.

4. Click Yes.

5. Click Save.

Send a media file

To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.

You can only send media files that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a media file.

4. Press the Menu key.

5. Click one of the following menu items:

•

Send As Email

Send As MMS

Send Using Bluetooth

Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Ring Tones.

2. Click All Ring Tones.

3. Press the Menu key.

4. Click Download Ring Tones.

Related topics

Transfer a file between your device and your computer using the Roxio Media Manager, 81

Playing media files and recording voice notes

User Guide

Download a Home screen background

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Pictures.

2. Click a category.

3. Press the Menu key.

4. Click Download Images.

Playing media files and recording voice notes

Play a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. Click a song, ring tone, video, or voice note.

Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library.

To stop playing a media file, click the stop icon.

Play a song or video on a web page

1. In the browser, click a link for a song or video.

2. Click Open.

Shuffle songs

1. In the media application, click Music.

2. Perform one of the following actions:

•

To shuffle all songs, click Shuffle Songs.

To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle.

To stop shuffling songs, press the Menu key. Click Shuffle.

Pause a media file

When playing a song, video, or voice note, click the pause icon.

To resume playing the song, video, or voice note, click the play icon.

Playing media files and recording voice notes

User Guide

Fast-forward or rewind a media file

1. When playing a song, video, or voice note, click the progress bar.

2. Slide your finger to the right or left.

3. Click the progress bar.

Play the next or previous song in a category

1. When playing a song, press the Menu key.

2. Click Next Track or Previous Track.

Search for a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note.

Record a voice note

1. In the voice notes application, click the record icon.

2. Perform any of the following actions:

•

To pause recording, click the pause icon. To resume recording, click the record icon.

To stop recording, click the pause icon. Click the stop icon.

Adjust the volume

•

To increase the volume, press the Volume Up key.

To decrease the volume, press the Volume Down key.

Amplify the volume

You can amplify the volume for songs, ring tones, and videos.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Audio Boost field to On.

4. Press the Menu key.

5. Click Save.

Improve sound quality for media files

You can only improve sound quality when you use stereo headphones with your BlackBerry® device.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Headset Equalizer field.

Managing media files

User Guide

4. Press the Menu key.

5. Click Save.

Keep backlighting on when you play a video

By default, the backlighting is designed to turn off after a period of time to conserve battery power.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Turn Off Auto Backlighting field to No.

4. Press the Menu key.

5. Click Save.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a

headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a

video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Managing media files

Playlists

About playlists

You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your

BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song

to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in

your list of playlists.

Create a standard playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click New Playlist.

4. Click Standard Playlist.

5. Type a name for the playlist.

6. Press the Menu key.

7. Click Add Songs.

Managing media files

User Guide

8. Click a song.

9. To add more songs, repeat steps 6 to 8.

10. Press the Menu key.

11. Click Save.

Change a standard playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a standard playlist.

4. Press the Menu key.

5. Click View.

6. Perform any of the following actions:

•

To add a song, press the Menu key. Click Add Songs. Click a song.

To change the order of songs, highlight a song. Press the Menu key. Click Move. Click the new location.

To delete a song, highlight a song. Press the Menu key. Click Delete.

7. Press the Menu key.

8. Click Save.

Create an automatic playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click New Playlist.

4. Click Automatic Playlist.

5. Type a name for the playlist.

6. Click the plus sign (+) beside Artists, Albums, or Genres.

7. Click an artist, album, or genre.

8. To add more criteria, repeat steps 6 and 7.

9. Press the Menu key.

10. Click Save.

To view the songs in the playlist, press the Menu key. Click View Songs.

Repeat a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click a playlist.

4. Press the Menu key.

5. Click Repeat.

To stop repeating a playlist, press the Menu key. Click Repeat.

Managing media files

User Guide

Rename a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a playlist.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the playlist.

7. Click Save.

Delete a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a playlist.

4. Press the Menu key.

5. Click Delete.

View properties for a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a media file.

4. Press the Menu key.

5. Click Properties.

Rename a media file

You can only rename songs, ring tones, videos, or voice notes that you added.

1. In the media application, press the Menu key.

2. Click Explore.

3. Navigate to a folder that contains songs, ring tones, videos, or voice notes.

4. Highlight a song, ring tone, video, or voice note.

5. Press the Menu key.

6. Click Rename.

7. Type a name for the file.

8. Click Save.

Move a media file

You can only move songs, ring tones, videos, or voice notes that you added.

1. In the media application, press the Menu key.

2. Click Explore.

3. Navigate to a folder that contains media files.

Viewing pictures

User Guide

4. Highlight a media file.

5. Press the Menu key.

6. Click Move.

7. Navigate to the new location.

8. Click a folder.

9. Click Move Into.

Delete a media file

You can only delete songs, ring tones, videos, or voice notes that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a song, ring tone, video, or voice note.

4. Press the Menu key.

5. Click Delete.

Viewing pictures

View a picture

1. In the media application, click Pictures.

2. Click a category.

3. Click a picture.

Transfer a file between your device and your computer using the Roxio Media Manager, 81

Use a picture as the Home screen background

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture.

4. Press the

key.

5. Click Set As Home Screen Image.

To clear the picture from the Home screen, press the

key. Click Reset Home Screen Image.

View pictures as a slide show

A slide show displays all pictures in a category or folder.

1. In the media application, click Pictures.

2. Click a category.

3. If necessary, click a folder.

Viewing pictures

User Guide

4. Highlight a picture.

5. Press the Menu key.

6. Click View Slide Show.

To close the slide show, press the Escape key.

Change the number of seconds between slides in a slide show

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Slide Show Interval field.

4. Press the Menu key.

5. Click Save.

View pictures by name

1. In the media application, click Pictures.

2. Click a category.

3. Press the Menu key.

4. Click View List.

Zoom in to or out from a picture

On a picture, touch the screen twice quickly.

To zoom out, press the Escape key.

Pan a picture

To perform this task, you must zoom in to the picture.

On a picture, slide your finger in any direction.

To close the picture, press the Escape key once in the camera or twice in the media application.

Rotate a picture

1. In a picture, press the Menu key.

2. Click Rotate.

The picture turns 90 degrees in a clockwise direction.

Managing pictures

User Guide

Managing pictures

Save a picture

Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment or highlight a picture on a web page.

2. Press the Menu key.

3. Click Save Image.

4. Click Save.

Sort pictures

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Sort By field.

4. Press the Menu key.

5. Click Save.

Hide album art from picture folders

If you hide album art from picture folders, the album art still displays when you play songs.

1. In the media application, press the Menu key.

2. Click Options.

3. Click Exclude Folders.

4. Click the folders that contain album art that you want to hide.

Rename a picture or picture folder

You can only rename pictures or picture folders that you transferred to your BlackBerry® device.

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture or picture folder.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the picture or picture folder.

7. Click Save.

Move a picture

You can only move pictures that you added.

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture.

Media card and file transfer options

User Guide

4. Press the Menu key.

5. Click Move.

6. Navigate to the new location.

7. Highlight a picture folder.

8. Press the Menu key.

9. Click Move Into.

Delete a picture or picture folder

You can only delete pictures or picture folders that you added to your BlackBerry® device.

1. In the media application, click Pictures.

2. Click a category.

3. Navigate to a picture or picture folder.

4. Highlight a picture or picture folder.

5. Press the Menu key.

6. Click Delete.

Media card and file transfer options

About media cards

You can insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media

files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed

documentation that came with your device.

Format the device memory or a media card

If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.

1. In the device options, click Memory.

2. Press the Menu key.

3. Click Format.

4. Complete the instructions on the screen.

View the amount of available memory

To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, in

the device options, click Memory.

About file encryption

File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted

in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates,

a device password, or both.

Media card and file transfer options

User Guide

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the

media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any

device that you insert your media card into, as long as you know the password for the device.

Encrypt the files in the device memory and on a media card

1. In the device options, click Memory.

2. Perform one of the following actions:

•

To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.

To encrypt files using a device password, change the Encryption Mode field to Security Password.

To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &

Device.

3. Change the Encrypt Media Files field to Yes.

4. Press the Menu key.

5. Click Save.

To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None.

Related topics

Set a device password, 207

Turn off media card support

1. In the device options, click Memory.

2. Change the Media Card Support field to Off.

3. Press the Menu key.

4. Click Save.

Change how you transfer files between your device and your computer

1. In the device options, click Memory.

2. Perform one of the following actions:

•

To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the USB Connection Type

field to Mass Storage. If necessary, change the Auto Enable USB Connection Type When Connected field.

To use MTP to transfer media files between your device and your computer, set the USB Connection Type field to Media Transfer

Protocol (MTP). If necessary, change the Auto Enable USB Connection Type When Connected field.

To receive a prompt to select mass storage mode or MTP when you connect your device to your computer, set the USB Connection

Type field to Both.

3. Press the Menu key.

4. Click Save.

Turn off mass storage mode and MTP

1. In the device options, click Memory.

2. Change the Auto Enable USB Connection Type field to No.

Media shortcuts

User Guide

3. Press the Menu key.

4. Click Save.

Media shortcuts

•

To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.

To play the next song in a playlist, press and hold the Volume Up key.

To play the previous song in a playlist, press and hold the Volume Down key.

If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest

volume setting. Press the Volume Up key four times quickly.

Media troubleshooting

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I cannot open media files

Try performing the following actions:

•

If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your

device from the computer or turn off mass storage mode or MTP.

If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media

manager tool of the BlackBerry® Desktop Manager.

If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode or MTP is turned off on your device.

If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to

open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file,

insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption

Mode field to None or Security Password.

Turn off mass storage mode and MTP, 92

My device does not recognize my media card

Try performing the following actions:

•

Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card

into your device, see the printed documentation that came with your device.

•

In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off

mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.

Related topics

Media troubleshooting

User Guide

Format the device memory or a media card, 91

Turn off mass storage mode and MTP, 92

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your

BlackBerry® device password and you reset your device, unlock your device.

Related topics

Lock the device, 207

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

Browser

User Guide

Browser

Browser basics

Browsing web pages

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the

charges associated with using each browser, contact your wireless service provider.

1. In the browser, perform one of the following actions:

•

If a web address field appears on the screen, type a web address.

If a web address field does not appear on the screen, press the

key. Click Go To. Type a web address.

2. Press the Enter key.

Search the Internet

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that

supports this feature. For more information, contact your wireless service provider.

1. In the browser, perform one of the following actions:

•

If the Search here field appears on the screen, type the search terms.

If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.

2. Press the Enter key.

Switch browser views

You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web

pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.

1. On a web page, press the Menu key.

2. Click Column View or Page View.

Zoom in to or out from a web page

On a web page, touch the screen twice quickly.

To zoom out, press the Escape key.

Move back or forward a web page

1. On a web page, press the Menu key.

2. Click Back or Forward.

Browser basics

User Guide

Refresh a web page

1. On a web page, press the Menu key.

2. Click Refresh.

Save a web page to a message list

A saved web page displays content that was current at the time that you saved the web page.

1. On a web page, press the Menu key.

2. Click Save Page.

3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key.

2. Click Stop.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View a list of web pages you visited recently

1. On a web page, press the Menu key.

2. Click History.

Return to the home page

1. On a web page, press the Menu key.

2. Click Home.

Close the browser

1. In the browser, press the Menu key.

2. Click Close.

Browser basics

User Guide

Viewing, copying, and forwarding addresses

View the address for a web page

1. On a web page, press the Menu key.

2. Click Page Address.

View the address for a link or picture

1. On a web page, highlight or pause on a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

Copy an address for a web page, link, or picture

1. On a web page, perform one of the following actions:

•

Highlight or pause on a link. Press the Menu key. Click Link Address.

Highlight or pause on a picture. Press the Menu key. Click Image Address.

Press the Menu key. Click Page Address.

2. Click Copy Address.

To paste the address, press the Menu key. Click Paste.

Send a web page address

1. On a web page, press the Menu key.

2. Click Send Address.

3. Click a message type.

To return to the browser after you send the message, press the Escape key.

Send a link or picture from a web page

1. On a web page, highlight or pause on a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

4. Click Send Address.

5. Click a message type.

To return to the browser after you send the message, press the Escape key.

Browser bookmarks

User Guide

Viewing pictures and playing media files

Play a song or video on a web page

1. In the browser, click a link for a song or video.

2. Click Open.

Save a song or video from a web page

1. In the browser, click a link for a song or video.

2. Click Save.

3. Type a name for the song or video.

4. Click Save.

View a full picture on a web page

1. On a web page, highlight or pause on a picture.

2. Press the Menu key.

3. Click Full Image.

Zoom in to or out from a picture

On a picture, touch the screen twice quickly.

To zoom out, press the Escape key.

Browser bookmarks

About bookmarks for web pages

You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to

check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear

in italic.

Add a bookmark for a web page

1. On a web page, press the Menu key.

2. Click Add Bookmark.

3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.

4. In the Start time field, set the time of day when the browser should start checking for updates.

5. Click Add.

If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.

Browser bookmarks

User Guide

Change a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the bookmark.

7. Click Accept.

Send a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Send Bookmark.

6. Click a message type.

To return to the browser after you send the message, press the Escape key.

Delete a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Delete Bookmark.

Add a bookmark folder for web pages

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark folder.

4. Press the Menu key.

5. Click Add Subfolder.

File a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Move Bookmark.

Web feeds

User Guide

6. Click the new location.

Rename a bookmark folder for web pages

You can only rename folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Rename Folder.

Delete a bookmark folder for web pages

You can only delete folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Delete Folder.

Web feeds

About web feeds

Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions

for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the

web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if

an audio version of the content is available, you can listen to the web feed content.

You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list,

web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear

in bold.

If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. On a web page, press the Menu key.

2. Click Add Web Feed.

3. Select the check box beside a web feed.

4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.

5. In the Start time field, set the time of day when the browser should start checking for updates.

6. Click Add.

View web feed content

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Perform one of the following actions:

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Web feeds

User Guide

•

To view a summary of the story, click Show Description.

To view the full story, click Read Story.

To hide a description, highlight a title. Press the Menu key. Click Hide Description.

Listen to web feed content

If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed

content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you

might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Click Get Audio.

Mark a web feed title as opened or unopened

In a web feed, perform one of the following actions:

•

Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.

Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the web feed.

7. Click Accept.

File a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Move Bookmark.

6. Click the new location.

Delete a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

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Browser options

User Guide

4. Press the Menu key.

5. Click Delete Bookmark.

Browser options

Change the default browser view

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Change the Default View field.

5. Press the Menu key.

6. Click Save Options.

Change the home page or start page

Depending on your wireless service provider, you might not be able to change the home page.

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Perform any of the following actions:

•

In the Home Page Address field, type a web address.

Change the Start Page field.

5. Press the Menu key.

6. Click Save Options.

Change JavaScript options

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Select any of the following check boxes:

•

Support JavaScript

Allow JavaScript popups

Terminate slow running scripts

5. Press the Menu key.

6. Click Save Options.

Change options for pictures and animation on web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

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Browser options

User Guide

•

To stop displaying pictures, click Browser Configuration. Change the Show Images field.

To change the quality of pictures, click General Properties. Change the Image Quality field.

To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field.

4. Press the Menu key.

5. Click Save Options.

Change display options for web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Perform any of the following actions:

•

To view background images, select the Use Background Images check box.

To change the browsing experience, change the Browser Identification field.

5. Press the Menu key.

6. Click Save Options.

Change font options for web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Perform any of the following actions:

•

Change the Default Font Family and Default Font Size fields.

Change the Minimum Font Style and Minimum Font Size fields.

5. Press the Menu key.

6. Click Save Options.

Set the character encoding for all web pages

By default, your BlackBerry® device uses the optimal character encoding for a web page.

1. On a web page, press the Menu key.

2. Click Set Encoding.

3. Clear the Auto mode check box.

4. Set the Default charset field.

5. Click OK.

Receive a prompt before closing the browser or running a script

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Select any of the following check boxes:

•

Prompt Before Closing Browser On Escape

103

User Guide

•

Prompt Before Closing Modified Pages

Prompt Before Running WML Scripts

5. Press the Menu key.

6. Click Save Options.

Clear a browser cache

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Beside a cache type, click Clear.

5. Press the Escape key.

Clear the browser history

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Click Clear History.

5. Press the Escape key.

About browser configurations

The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.

If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry

Browser, youcanusetheBlackBerryBrowserconfigurationtobrowsetheInternetandyourorganization'sintranet. IfyouusetheBlackBerry

Browser configuration, you might not be able to change some browser options.

You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or

access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device

or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider.

You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your

account information and subscribe to services such as voice mail.

Set the default browser configuration

1. In the device options, click Advanced Options.

2. Click Browser.

3. Set the Default browser configuration field.

4. Press the Menu key.

5. Click Save.

104

Browser security

User Guide

Browser security

About TLS

The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet

through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using

Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase

security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption

for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet

through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between

the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. In the device options, click Security Options.

2. Click TLS or WTLS.

3. Set the security options.

4. Press the Menu key.

5. Click Save.

TLS options

TLS Default:

Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change

this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.

Allow HTTPS Redirections:

Specify whether a prompt appears before a secure web page redirects your browser to another web page.

Protocol:

Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data

that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-

bit encryption or 56-bit encryption, change this field to Allow Weak.

Allow FIPS Algorithms Only:

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Browser security

User Guide

Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have

an authentication certificate for.

Prompt for Domain Name:

Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication

certificate for the content server does not match the web address that the browser is trying to connect to.

Prompt for Certificate:

Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your

device has more than one certificate that you use to authenticate with content servers.

Prompt if Client Cert Not Found:

Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate

that can be used to authenticate with the content server.

Default Client Cert:

Specify the certificate that your browser uses to authenticate with content servers.

WTLS options

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data

that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-

bit encryption or 56-bit encryption, change this field to Allow Weak.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have

an authentication certificate for.

Add a trusted content server

Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content

server.

1. In the device options, click Security Options.

2. Click TLS.

3. Press the Menu key.

4. Click Add Host.

5. Perform one of the following actions:

•

If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.

If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the

Certificate field to the client certificate that you want to use to authenticate with the content server.

106

Browser push

User Guide

6. Click OK.

7. Press the Menu key.

8. Click Save.

Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available.

For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives

an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might

change to indicate that new information is available. The web application might also push updated information to your browser cache

without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device

is not connected to the wireless network.

Your device supports different types of browser push messages. Service loading messages and service indication messages include updated

information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. In the device options, click Advanced Options.

2. Click Browser Push.

3. Perform one of the following actions:

•

To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes.

To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS

Push check box.

•

To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.

4. Press the Menu key.

5. Click Save.

Browser push options

Process MDS:

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet

Service.

MDS Hosts:

SetwhetheryourdeviceacceptspushmessagesfromallBlackBerryEnterpriseServersorBlackBerryInternetServices,ornoBlackBerry

Enterprise Servers or BlackBerry Internet Services.

Process SMSC:

Set whether your device accepts SMS-based browser push messages.

107

Browser troubleshooting

User Guide

SMSC Hosts:

Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC

host, type the phone number for the SMSC host.

Process IP:

Set whether your device accepts browser push messages that web applications send through a WAP gateway.

IP Hosts:

Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,

type the IP address for the WAP gateway.

Browser troubleshooting

No browser is available on my device

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network.

I cannot set up automatic synchronization for bookmarks

When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

Related topics

Protect your device data, 211

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I receive a prompt to switch browsers when streaming a song or video

If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you

switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming

media check box.

108

Date, time, and alarm

User Guide

Date, time, and alarm

Set the date and time

1. In the clock, press the Menu key.

2. Click Options.

3. Click Set Time.

4. Click the Time field.

5. Slide your finger to select a time.

6. Click the Time field.

7. Press the Menu key.

8. Click Save.

Get the date and time from the wireless network automatically

To perform this task, your BlackBerry® device must be connected to the wireless network.

1. In the clock, press the Menu key.

2. Click Options.

3. Click Set Time.

4. Change the Time Zone field.

5. Perform one of the following actions:

•

To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to

Network.

•

To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.

6. Press the Menu key.

7. Click Update Time.

8. Press the Menu key.

9. Click Save.

To set the time yourself, change the Date/Time Source field to Off.

Change what appears on the display when your device is charging

1. In the clock, press the Menu key.

2. Click Options.

3. Change the When Charging field.

4. Press the Menu key.

5. Click Save.

109

Change the clock face

User Guide

Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

1. In the clock, press the Menu key.

2. Click Options.

3. Set the Clock Face, Stopwatch Face or Timer Face fields.

4. Press the Menu key.

5. Click Save.

Display a second time zone

You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are

traveling.

1. In the clock, press the Menu key.

2. Click Options.

3. Set the Home Time Zone field.

4. Press the Menu key.

5. Click Save.

Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.

1. In the clock, press the Menu key.

2. Click Enter Bedside Mode.

To turn off bedside clock mode, press the Escape key.

Related topics

Set options for bedside clock mode, 110

Set options for bedside clock mode

1. In the clock, press the Menu key.

2. Click Options.

3. In the Bedside Mode section, perform any of the following actions:

•

To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No.

To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside

clock mode is turned on, change the Disable Radio field to Yes.

•

To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No.

4. Press the Menu key.

5. Click Save.

110

Turn on the alarm

User Guide

Turn on the alarm

1. In the clock, press the Menu key.

2. Click Set Alarm.

3. Click the text beside the alarm time.

4. Slide your finger to highlight On or Weekdays.

5. Press the Escape key.

6. Click Save.

In the device status section of the Home screen, a clock indicator appears.

Related topics

Silence the alarm

•

If snooze is not turned on, click the screen.

If snooze is turned on, click Snooze.

Change alarm notification options

1. In the clock, press the Menu key.

2. Click Options.

3. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields.

4. Press the Menu key.

5. Click Save.

Use the stopwatch

1. In the clock, press the Menu key.

2. Click Stopwatch.

3. Click the start/stop icon.

4. Perform any of the following actions:

•

To record lap times, click the lap icon.

To stop timing, click the start/stop icon again.

To send the results, press the Menu key. Click Send Results. Click a message type.

Set the timer

1. In the clock, press the Menu key.

2. Click Timer.

3. Press the Menu key.

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Change timer notification options

User Guide

4. Click Set Timer.

5. Click the time field.

6. Slide your finger to set the length of time to count down.

7. Click Start.

If you exit the clock application, the timer continues to count down.

Change timer notification options

1. In the clock, press the Menu key.

2. Click Options.

3. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields.

4. Press the Menu key.

5. Click Save.

Date, time, and alarm troubleshooting

The time on my device is incorrect

1. In the clock options, click Set Time.

2. Try performing the following actions:

•

If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.

If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.

112

Personal organizer

User Guide

Personal organizer

Contacts

Contact basics

Add a contact

1. In the contact list, click Add Contact.

2. Type the contact information.

3. Press the

key.

4. Click Save.

Add a contact from a message, call log, or web page

1. In a message, a call log, or on a web page, highlight a contact.

2. Press the Menu key.

3. Click Add to Contacts.

4. Type the contact information.

5. Press the Menu key.

6. Click Save.

Name a custom contact list field

If you change the name of a custom contact list field, it changes for all contacts.

1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field.

2. Press the Menu key.

3. Click Change Field Name.

4. Type a name for the custom contact list field.

5. Press the Enter key.

You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more

information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the

main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them

(wait).

Add a pause or a wait to a phone number

1. After typing the main part of a phone number in a phone number field, press the Menu key.

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2. Click Add Pause or Add Wait.

3. Type the additional numbers.

4. Press the Menu key.

5. Click Save.

View a contact

In the contact list, click a contact.

Change a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Change the contact information.

5. Press the Menu key.

6. Click Save.

Delete a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Delete.

Search for contacts in your organization's address book

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In the contact list, press the Menu key.

2. Click Lookup.

3. Type part or all of a contact name.

4. Press the Enter key.

Manage contact lookup results

1. In the contact lookup results, highlight a contact.

2. Press the Menu key.

3. Perform one of the following actions:

•

To add a contact to your contact list, click Add to Contacts.

To add all the contacts, click Add All to Contacts.

To view information for a contact, click View.

To delete a contact from the contact lookup results, click Delete.

To delete the contact lookup results, click Delete Lookup.

To start a new contact lookup, click Lookup.

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Customizing contacts

Assign a ring tone to a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. In the Custom Ring Tones/Alerts section, perform one of the following actions:

•

To assign a ring tone to phone calls that you receive from the contact, click Phone.

To assign a ring tone to messages that you receive from the contact, click Messages.

5. Set the ring tone information.

6. Press the Menu key.

7. Click Save.

Add a caller ID picture for a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Press the Menu key.

9. Click Crop and Save.

Change the caller ID picture for a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Highlight the caller ID picture.

5. Press the Menu key.

6. Click Replace Picture.

7. Highlight a picture.

8. Press the Menu key.

9. Click Select.

10. Center the picture in the box.

11. Press the Menu key.

12. Click Crop and Save.

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Delete the caller ID picture for a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Highlight the caller ID picture.

5. Press the Menu key.

6. Click Delete Picture.

7. Press the Menu key.

8. Click Save.

Mailing lists

About mailing lists

You can use mailing lists when you send email, PIN, SMS text, or MMS messages.

Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.

Create a mailing list

1. In the contact list, press the Menu key.

2. Click New Group.

3. Type a name for the mailing list.

4. Press the Menu key.

5. Click Add Member.

6. Click a contact.

7. To add another contact, repeat steps 4 to 6.

8. Press the Menu key.

9. Click Save Group.

Change a mailing list

1. In the contact list, highlight a mailing list.

2. Press the Menu key.

3. Click Edit Group.

4. Click a contact.

5. Click one of the following menu items:

•

Add Member

Change Member

Delete Member

6. Press the Menu key.

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7. Click Save Group.

Note: When you delete a contact from a mailing list, the contact remains in your contact list.

View a mailing list

In the contact list, click a mailing list.

To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the contact list, highlight a mailing list.

2. Press the Menu key.

3. Click Delete Group.

Multiple contact lists

About multiple contact lists

If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device.

For example, if your device is associated with a work email account and a personal email account, you might be able to view your work

contact list and your personal contact list on your device. For more information, contact your wireless service provider.

Switch contact lists

1. In a contact list, press the Menu key.

2. Click Select Contacts.

3. Click a contact list.

Change the default contact list

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Contact List (SYNC) field.

4. Press the Menu key.

5. Click Save.

Contact list options

Sort contacts or tasks

1. In the contact list or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

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4. Change the Sort By field.

5. Press the Menu key.

6. Click Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

1. In the device options, click Language.

2. Change the Name Display field.

3. Press the Menu key.

4. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of contacts stored on your device

1. In the contact list, press the Menu key.

2. Click Options.

3. Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

Contact troubleshooting

Custom contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example,

you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application

on your computer, because the birthday field is a date field in the email application on your computer.

Caller ID pictures are not appearing on my device

If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email

application on your computer, verify that the file name for the picture is ContactPicture.jpg.

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Calendar

User Guide

Calendar

Calendar basics

About calendar views

You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments

and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view

also displays free time that you have between appointments.

Switch calendar views

1. In a calendar, press the Menu key.

2. Click a view.

Move around a calendar

1. In a calendar, press the Menu key.

2. Perform one of the following actions:

•

To move to a specific date, click Go To Date.

To move to the current date, click Today.

To move forward or back by a time period, click Prev or Next.

Schedule an appointment

1. In a calendar, press the

2. Click New.

key.

3. Type the appointment information.

4. If the appointment recurs, change the Recurrence field.

5. Press the

key.

6. Click Save.

Related topics

Schedule a meeting

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a calendar, press the Menu key.

2. Click New.

3. Type the meeting information.

4. Press the Menu key.

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5. Click Invite Attendee.

6. Click a contact.

7. To add another contact to your meeting, repeat steps 4 to 6.

8. Press the Menu key.

9. Click Save.

Related topics

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Schedule an alarm

1. In a calendar, press the

key.

2. Click New Alarm.

3. Type the alarm information.

4. If the alarm recurs, change the Recurrence field.

5. Press the Menu key.

6. Click Save.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

•

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the Escape key.

To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Open an appointment, meeting, or alarm

In a calendar, click an appointment, meeting, or alarm.

Delete an appointment, meeting, or alarm

1. In a calendar, highlight an appointment, meeting, or alarm.

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2. Press the Menu key.

3. Click Delete.

Meetings

Schedule a meeting

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a calendar, press the Menu key.

2. Click New.

3. Type the meeting information.

4. Press the Menu key.

5. Click Invite Attendee.

6. Click a contact.

7. To add another contact to your meeting, repeat steps 4 to 6.

8. Press the Menu key.

9. Click Save.

Related topics

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Respond to a meeting invitation

1. In a meeting invitation, press the Menu key.

2. Click one of the following menu items:

•

Accept or Accept with Comments

Tentative or Tentative with Comments

Decline or Decline with Comments

Note: Ifyoudeleteameetinginvitationfromamessagelistbeforeyouacceptordeclineit, themeetingisdeletedfromtheemailapplication

on your computer.

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View your calendar when responding to a meeting

1. In a meeting invitation, press the Menu key.

2. Click View Calendar.

To return to the meeting invitation, press the Escape key.

Check availability of meeting participants

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

You can only check availability of meeting participants in your organization.

1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.

2. Perform any of the following actions:

•

To select the next time that all meeting participants are available, click Next Available Time.

To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the

Menu key. Click Show Legend.

Change the list of participants for a meeting

To perform this task, you must be the meeting organizer.

1. In a meeting, in the Accepted or Declined field, highlight a contact.

2. Press the Menu key.

3. Click one of the following menu items:

•

Invite Attendee

Change Attendee

Remove Attendee

4. Press the Menu key.

5. Click Save.

Send an email message to all meeting participants

1. In a meeting, meeting invitation, or meeting response, press the Menu key.

2. Click Email All Attendees.

Contact a meeting participant

1. In a meeting, meeting invitation, or meeting response, highlight a contact.

2. Press the Menu key.

3. Click a message type or Call <contact>.

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Calendar options

Change the default calendar view

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Initial View field.

5. Press the Menu key.

6. Click Save.

Change the default reminder time for calendar entries

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Reminder field.

5. Press the Menu key.

6. Click Save.

Related topics

Change the snooze time for reminders, 123

Change the start and end time for days

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Start of Day and End of Day fields.

5. Press the Menu key.

6. Click Save.

Change the snooze time for reminders

1. In a calendar or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Snooze field.

5. Press the Menu key.

6. Click Save.

Change the email address that you use to send messages or meeting invitations

1. In the device options, click Advanced Options.

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2. Click Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

View tasks in a calendar

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show Tasks field to Yes.

5. Press the Menu key.

6. Click Save.

Change the first day of the week

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the First Day of Week field.

5. Press the Menu key.

6. Click Save.

Hide free time in Agenda view

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show Free Time in Agenda View field to No.

5. Press the Menu key.

6. Click Save.

View more of the subject line for appointments in Agenda view

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show End Time in Agenda View field to No.

5. Press the Menu key.

6. Click Save.

Change how long your device stores calendar entries

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

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4. Change the Keep Appointments field.

5. Press the Menu key.

6. Click Save.

Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.

To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your

device within the set period of time appear in a calendar.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of calendar entries stored in a calendar

1. In a calendar, press the Menu key.

2. Click Options.

3. Click a calendar.

The Number of Entries field displays the number of entries that are stored in the calendar.

Multiple calendars

About multiple calendars

If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if

your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your

personal calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings

in each calendar. For more information, contact your wireless service provider.

Switch calendars

1. In a calendar, press the Menu key.

2. Click Select Calendar.

3. Click a calendar.

Use color to differentiate calendars

1. In a calendar, press the Menu key.

2. Click Options.

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3. Click a calendar.

4. Change the Appointment Color field.

5. Press the Menu key.

6. Click Save.

Change the calendar that reminds you of appointments

1. In a calendar, press the Menu key.

2. Click Options.

3. Click a calendar.

4. Change the Display Reminders field.

5. Press the Menu key.

6. Click Save.

Change the default calendar

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

Calendar troubleshooting

I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box

when you change a recurring appointment or meeting.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

For more information, see the documentation for the operating system on your computer.

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Tasks

User Guide

Tasks

Task basics

Create a task

1. In the task list, click Add Task.

2. Type the task information.

3. Set a due date for the task.

4. If the task recurs, set the Recurrence field.

5. Press the Menu key.

6. Click Save.

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Change a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Click Open.

4. Change the task information.

5. Press the Menu key.

6. Click Save.

Change the status of a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Perform one of the following actions:

•

To mark the task as complete, click Mark Completed.

To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.

Hide completed tasks

1. In the task list, press the Menu key.

2. Click Hide Completed.

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Send a task or memo

1. In the task list or memo list, highlight a task or memo.

2. Press the Menu key.

3. Click Forward As.

4. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

•

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the Escape key.

To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Click Delete.

Task list options

Sort contacts or tasks

1. In the contact list or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Sort By field.

5. Press the Menu key.

6. Click Save.

Change the snooze time for reminders

1. In a calendar or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Snooze field.

5. Press the Menu key.

6. Click Save.

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Memos

User Guide

View tasks in a calendar

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show Tasks field to Yes.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of tasks or memos stored on your device

1. In the task list or memo list, press the Menu key.

2. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

Memos

Memo basics

Create a memo

1. In the memo list, click Add Memo.

2. Type the memo information.

3. Press the Menu key.

4. Click Save.

Change a memo

1. In the memo list, highlight a memo.

2. Press the Menu key.

3. Click Edit.

4. Change the memo information.

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5. Press the Menu key.

6. Click Save.

Send a task or memo

1. In the task list or memo list, highlight a task or memo.

2. Press the Menu key.

3. Click Forward As.

4. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

•

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the Escape key.

To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a memo

1. In the memo list, highlight a memo.

2. Press the Menu key.

3. Click Delete.

Memo list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of tasks or memos stored on your device

1. In the task list or memo list, press the Menu key.

2. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

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Related topics

Silence the alarm, 111

Create a sound profile

1. In the sounds application, click Custom Profiles.

2. Click Add Custom Profile.

3. Type a name for the profile.

4. Click an application or item.

5. Set the notification information.

6. Press the Menu key.

7. Click Save.

Delete a custom sound profile

You can only delete custom sound profiles.

1. In the sounds application, click Custom Profiles.

2. Highlight a profile.

3. Press the Menu key.

4. Click Delete.

Assign ring tones and notifications to a contact

You can receive different notifications for incoming messages and calls from specific contacts or groups of contacts. Call and message

notifications for your contacts are received even if you switch your sound profile to Silent or Vibrate Only.

1. In the sounds application, click Set Contact Alerts.

2. Click Add Contact Alert.

3. Press the Menu key.

4. Click Add Name.

5. Click a contact.

6. To add additional contacts, repeat steps 3 to 5.

7. Click the application or item that you want to change.

8. Change the notification information.

9. Press the Menu key.

10. Click Save.

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Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Ring Tones.

2. Click All Ring Tones.

3. Press the Menu key.

4. Click Download Ring Tones.

Related topics

Switch sound profiles, 133

LED notification

The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.

Green:

You are in a wireless coverage area.

Blue:

Your device is connected to a Bluetooth® enabled device.

Red:

A new message has arrived and your selected sound profile is set to notify you using the LED.

If you are using your device with a smart card, your device is accessing data on the smart card.

Amber:

The battery power level for your device is low.

Turn off Bluetooth connection notification

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the LED Connection Indicator field to Off.

5. Press the Menu key.

6. Click Save.

To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.

Turn on wireless coverage notification

1. In the device options, click Screen/Keyboard.

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2. Set the LED Coverage Indicator field to On.

3. Press the Menu key.

4. Click Save.

When your BlackBerry® device is connected to the wireless network, the LED light flashes green.

To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Notifications troubleshooting

My device is vibrating more times than expected

For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your

sound profile. The device vibrates until the caller or the wireless network ends the connection.

I am not receiving notification for incoming calls or messages

Try performing the following actions:

•

In the sounds application, verify that the All Alerts Off sound profile is not selected.

If you have assigned a ring tone or notification to a specific contact, in the notification, verify that the Volume field is not set to

Silent.

Related topics

136

Typing

User Guide

Typing

Typing basics

Type a symbol

Perform one of the following actions:

•

If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To view more

symbols, press the Symbol key again. Click a symbol.

•

If you are using your device in portrait view with the multi-tap input method, press a key once to type the first symbol on the key,

twice to type the second symbol on the key, or three times to type the third symbol on the key. To view a list of symbols that do

not appear on the keyboard, press the Symbol key.

•

If you are using your device in landscape view, press the Symbol key. Click a symbol.

Type an accent or special character

1. Press and hold a letter key.

2. Click the accented or special character in the list that appears when you type.

Cut, copy, and paste text

1. With text highlighted, press the Menu key.

2. Click Cut or Copy.

3. Place the cursor where you want to insert the cut or copied text.

4. Press the Menu key.

5. Click Paste.

Clear a field

1. When typing text, press the Menu key.

2. Click Clear Field.

Highlight text

1. Place the cursor where you want to start highlighting text.

2. Press the Menu key.

3. Click Select.

4. Place the cursor where you want to stop highlighting text.

Cancel a text selection

1. With text selected, press the Menu key.

2. Click Cancel Selection.

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Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Press the Menu key.

4. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Press the Menu key.

4. Click Save.

Hide the keyboard

Your device shows the keyboard when you click a text field, and hides it when you click away from a text field. You can hide the keyboard

manually to display more content on the screen.

1. Press the Menu key.

2. Click Hide Keyboard.

To show the keyboard again, press the Menu key. Click Show Keyboard.

Change the keyboard layout

1. In the device options, click Screen/Keyboard.

2. Set the Keyboard Layout field.

3. Press the Menu key.

4. Click Save.

Change the default keyboard for portrait view

You can set your BlackBerry®device to use either the SureType® keyboard or the multi-tap keyboard by default when you use your device

in portrait view.

1. In the device options, click Screen/Keyboard.

2. Set the Portrait View Keyboard field.

3. Press the Menu key.

4. Click Save.

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Typing input methods

About typing

When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in

and the orientation of your device.

If you are using your device in portrait view, you can switch between the SureType® technology keyboard and the multi-tap keyboard.

These keyboards show more than one letter on each key.

SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout. SureType technology is

designed to predict words as you type them.

If you are using your device in landscape view, you can type on a keyboard that uses a computer-style letter layout with one letter on each

key.

Type text using SureType technology

To perform this task, you must be using your device in portrait view.

1. Press the letter key once for each letter in a word.

2. Perform one of the following actions:

•

To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key.

To select an item from the list that appears when you type and continue typing the same word, click the item.

To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.

To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears

on the screen.

Type text using multi-tap

To perform this task, you must be using your device in portrait view.

•

To type the first letter on a key, press the letter key once.

To type the second letter on a key, press the letter key twice.

To type the third letter on a key, press the letter key three times.

To type the fourth letter on a key, press the letter key four times.

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

•

To use the multi-tap input method, set the Input Language field to <Language> Multitap.

To use the SureType® input method, set the Input Language field to <Language>.

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3. Press the Menu key.

4. Click Save.

Switch typing input methods when typing

To perform this task, you must be using your device in portrait view.

1. Press the Menu key.

2. Click Enable Multitap or Enable SureType.

Change the typing input language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

2. Change the Input Language field.

3. Press the Menu key.

4. Click Save.

Change the input options for SureType technology

1. In the device options, click Language.

2. Click Input Options.

3. Change the input options.

4. Press the Menu key.

5. Click Save.

Arabic and Russian typing input methods

About typing in Arabic or Russian

If your BlackBerry® Device Software includes language support for Arabic or Russian and you are using your device in landscape view,

you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.

When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As

you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words

from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType

technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is

designed to "learn" new words or letter combinations that you type.

When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter,

if a second letter appears on the key.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.

You can set your typing input method for all fields to multi-tap.

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Spelling checker

User Guide

Type in Arabic or Russian using SureType technology

To perform this task, you must be using your BlackBerry® device in landscape view.

You can only perform this task if your keyboard displays Arabic or Russian letters.

1. Press the letter key for each letter in a word until you have typed the entire word.

2. If your device does not recognize the word that you have typed, perform one of the following actions:

•

To select a highlighted item from the list that appears when you type and continue typing the same word, click the word.

To select a highlighted item from the list that appears when you type and start typing a new word, press the Enter key.

Type in Arabic or Russian using multi-tap

To perform this task, you must be using your BlackBerry® device in landscape view.

You can only perform this task if your keyboard displays Arabic or Russian letters.

If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:

•

To type the first letter on a key, press the letter key once.

To type the second letter on a key, press the letter key twice.

Korean typing input method

Typing tips for the Korean typing input method

•

To type the alternate character on a key, press the key twice.

To type a number, hold the number key.

To convert a Hangul character to its equivalent Chinese character, in the device options, on the Language screen, the Use Space for

Han Homonyms check box must be selected. Highlight the character. Press the Space key.

Spelling checker

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

•

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the Escape key.

To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

To stop checking spelling, press the Menu key. Click Cancel Spell Check.

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Correct spelling while you type

By default, your BlackBerry® device underlines words that it does not recognize.

1. Place the cursor in the underlined word.

2. Press the Menu key

3. Perform one of the following actions

•

To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list.

To add the word to the custom dictionary, click Add to Dictionary.

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Press the Menu key.

4. Click Save.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling.

1. In the device options, click Spell Check.

2. Change one or more options.

3. Press the Menu key.

4. Click Save.

Stop displaying spelling suggestions in the list that appears when you type

By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold

in the list that appears when you type.

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Include Spell Check Variants checkbox.

4. Press the Menu key.

5. Click Save.

Add a word to the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Press the Menu key.

4. Click New.

5. Type a word or letter combination.

6. Press the Enter key.

7. Press the Menu key.

8. Click Save.

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Change a word in the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Edit.

6. Change the word.

7. Press the Enter key.

8. Press the Menu key.

9. Click Save.

Delete a word from the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Delete.

6. Press the Menu key.

7. Click Save.

Custom dictionary

About the custom dictionary

You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because

SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary

are displayed in the list that appears when you type.

Add a word to the custom dictionary

1. In the device options, click Custom Dictionary.

2. Press the Menu key.

3. Click New.

4. Type a word or letter combination.

5. Press the Enter key.

6. Press the Menu key.

7. Click Save.

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Change a word in the custom dictionary

1. In the device options, click Custom Dictionary.

2. Highlight a word.

3. Press the Menu key.

4. Click Edit.

5. Change the word.

6. Press the Enter key.

7. Press the Menu key.

8. Click Save.

Delete a word from the custom dictionary

1. In the device options, click Custom Dictionary.

2. Highlight a word.

3. Press the Menu key.

4. Click Delete.

5. Press the Menu key.

6. Click Save.

Stop adding items to the custom dictionary automatically

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Auto Word Learning check box.

4. Change the Learn Words From Email Messages field to Off.

5. Press the Menu key.

6. Click Save.

Stop displaying contacts in the list that appears when you type

By default, your BlackBerry® device recognizes contacts when you type them.

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Use Contacts as Data Source check box.

4. Press the Menu key.

5. Click Save.

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AutoText

User Guide

AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an

AutoText entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can

create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that

replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText.

2. Press the Menu key.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, perform one of the following actions:

•

Type replacement text.

To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.

6. Perform one of the following actions:

•

To capitalize the entry exactly as you typed it, set the Using field to Specified Case.

To capitalize the entry according to the context, set the Using field to SmartCase.

7. Set the language.

8. Press the Menu key.

9. Click Save.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Press the Menu key.

4. Click Save.

Change an AutoText entry

1. In the device options, click AutoText.

2. Click an AutoText entry.

3. Change the AutoText entry.

4. Press the Menu key.

5. Click Save.

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Delete an AutoText entry

1. In the device options, click AutoText.

2. Highlight an AutoText entry.

3. Press the Menu key.

4. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.

Typing shortcuts

•

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.

To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key

again.

•

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.

To place the cursor within text, click the screen. To move the cursor one character at a time, touch the screen near the cursor until

the cursor changes from a solid box to an outlined box. Slide your finger to move the cursor.

To cut or copy text and paste it into another application, simultaneously touch the screen before and after the text that you want to

copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press

the Menu key. Click Paste.

•

To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon.

Click an input language.

Typing troubleshooting

SureType technology does not recognize a word

Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for

the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter

combination. Continue typing the word.

I cannot check spelling

You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese.

You can only check the spelling of text that you type.

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Language

User Guide

Language

Change the display language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

2. Change the Language field.

3. Press the Menu key.

4. Click Save.

Add a display language

You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding

applications, including display languages, see the BlackBerry® Desktop Software Online Help.

Delete a display language

In the setup wizard, complete the instructions on the Language removal screen.

About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display language. When

you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your

BlackBerry® device in French, but type messages in English.

Change the typing input language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

2. Change the Input Language field.

3. Press the Menu key.

4. Click Save.

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

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Change the display options for contacts

User Guide

2. Change the Voice Dialing Language field.

3. Press the Menu key.

4. Click Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

1. In the device options, click Language.

2. Change the Name Display field.

3. Press the Menu key.

4. Click Save.

Language troubleshooting

Some characters do not appear correctly on my device

The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the

characters. For more information, contact your wireless service provider or administrator.

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Display and keyboard

User Guide

Display and keyboard

Backlighting

About backlighting

The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions.

Set the brightness of the backlighting

1. In the device options, click Screen/Keyboard.

2. Set the Backlight Brightness field.

3. Press the Menu key.

4. Click Save.

Set how long backlighting remains on

1. In the device options, click Screen/Keyboard.

2. Set the Backlight Timeout field.

3. Press the Menu key.

4. Click Save.

Stop backlighting from dimming automatically

1. In the device options, click Screen/Keyboard.

2. Change the Automatically Dim Backlight field to Off.

3. Press the Menu key.

4. Click Save.

Display options

Use a picture as the Home screen background

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture.

4. Press the

key.

5. Click Set As Home Screen Image.

To clear the picture from the Home screen, press the

key. Click Reset Home Screen Image.

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Download a Home screen background

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Pictures.

2. Click a category.

3. Press the Menu key.

4. Click Download Images.

Set owner information

Owner information appears on your BlackBerry® device screen when the device is locked.

1. In the device options, click Owner.

2. Type your contact information.

3. Press the Menu key.

4. Click Save.

Change the display font

1. In the device options, click Screen/Keyboard.

2. Change the font fields.

3. Press the Menu key.

4. Click Save.

About organizing applications

Application icons can appear on the Home screen or in an application list. The first few applications in the application list might also

appear on the Home screen.

Add an application folder

1. In the application list, press the Menu key.

2. Click Add Folder.

3. Type a name for the folder.

4. To change the folder icon, click the Icon field. Slide your finger left or right to view the folder icons. Click a folder icon.

5. Click Add.

Change an application folder

You can only rename application folders that you create.

1. On the Home screen, highlight an application folder.

2. Press the Menu key.

3. Click Edit Folder.

4. Change the folder information.

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5. Click Save.

Move an application icon

1. In the application list or in an application folder, highlight an application icon.

2. Press the Menu key.

3. Perform one of the following actions:

•

To move the application icon to a different location in the application list, click Move. Click the new location.

To move the application icon into an application folder, click Move to folder. Click an application folder.

To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Hide an application icon

Depending on your theme, you might not be able to hide some application icons.

1. In the application list, highlight an application icon.

2. Press the Menu key.

3. Click Hide.

To view a hidden application, press the Menu key. Click Show All.

Delete an application folder

1. In the application list, highlight an application folder.

2. Press the Menu key.

3. Click Delete.

Keyboard options

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Press the Menu key.

4. Click Save.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Press the Menu key.

4. Click Save.

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Themes

User Guide

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you

might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields.

3. Press the Menu key.

4. Click Save.

Themes

About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such

as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes

that are in .cod file format.

Switch themes

1. In the device options, click Theme.

2. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry® device.

1. In the device options, click Theme.

2. Highlight a theme.

3. Press the Menu key.

4. Click Delete.

Download a theme

Depending on your wireless service provider, this feature might not be supported.

1. In the device options, click Theme.

2. Press the Menu key.

3. Click Download Themes.

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Accessibility options

User Guide

Accessibility options

Change the contrast

You can change the color contrast to grayscale or reverse contrast.

1. In the device options, click Advanced Options.

2. Click Accessibility.

3. Change the Color Contrast field.

4. Press the Menu key.

5. Click Save.

Display troubleshooting

My device screen turns off

When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.

To turn on the screen, click the screen or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.

Related topics

Change the display font, 150

Use a picture as the Home screen background, 88

No application opens when I press a Convenience key

Try performing the following actions:

•

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

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User Guide

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User Guide

Messages, attachments, and web pages

Search for messages

You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your

computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet

Service or a BlackBerry® Enterprise Server that supports this feature.

1. In a message list, press the Menu key.

2. Click Search.

3. Specify the search criteria.

4. Press the Menu key.

5. Perform one of the following actions:

•

To search for messages without saving your search criteria, click Search.

To save the search criteria, click Save. Type a title. Press the Menu key. Click Save.

To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search.

Note: If you search for messages, your device does not search attachments.

To stop a search, press the Escape key.

Search criteria

Search Type:

Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or

in another integrated email account.

Name:

Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name

to widen the search.

In:

Change the type of address field that your device should search in for the name or email address.

Subject:

Specify one or more words that your device should search for in the subject of messages.

Message:

Specify one or more words that your device should search for in the body of messages.

Include Encrypted Messages:

Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.

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Service:

Ifyourdeviceisassociatedwithmorethanoneemailaddress, changetheemailaccountthatyourdeviceshouldsearchinformessages.

Folder:

Change the folder that your device should search for messages in.

Show:

Change the status of messages that your device should search for.

Type:

Change the type of messages that your device should search for.

Manage message search results

You can manage results of searches for messages in an email application on your computer or in another integrated email account.

1. In the search results, highlight a message.

2. Press the Menu key.

3. Perform one of the following actions:

•

To view more available search results, click Get More Results.

To add a message to a message list, click Add.

To add all the messages to a message list, click Add All.

To delete a message from the search results, click Delete.

To delete the search results, click Delete Search.

To start a new search, click Search.

CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your

computer or another integrated email account.

Search for messages by contact or subject

You can search for messages on your BlackBerry® device by contact or subject.

1. In a message list, highlight a message.

2. Press the Menu key.

3. Click one of the following menu items:

•

Search Sender

Search Recipient

Search Subject

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

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3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View a list of saved searches

1. In a message list, press the Menu key.

2. Click Search.

3. Press the Menu key.

4. Click Recall.

Change a saved search

1. In the list of saved searches, highlight a search.

2. Press the Menu key.

3. Click Edit Search.

4. Edit the search criteria.

5. Press the Menu key.

6. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search.

2. Press the Menu key.

3. Click Delete Search.

Organizer data

Search for organizer data

You can search for organizer data on your BlackBerry® device that contains specific information.

1. In the search application, perform any of the following actions:

•

In the Text field, type text or a phone number to search for.

In the Name field, specify a contact name to search for.

2. Select the check box beside one or more applications.

3. Press the Menu key.

4. Click Search.

Note: If you type more than one word in the Text or Name field, only items that contain all the words appear.

To stop a search, press the Escape key.

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Search for contacts in your organization's address book

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In the contact list, press the Menu key.

2. Click Lookup.

3. Type part or all of a contact name.

4. Press the Enter key.

Manage contact lookup results

1. In the contact lookup results, highlight a contact.

2. Press the Menu key.

3. Perform one of the following actions:

•

To add a contact to your contact list, click Add to Contacts.

To add all the contacts, click Add All to Contacts.

To view information for a contact, click View.

To delete a contact from the contact lookup results, click Delete.

To delete the contact lookup results, click Delete Lookup.

To start a new contact lookup, click Lookup.

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Synchronization

User Guide

Synchronization

About synchronization

Thewirelessdatasynchronizationfeatureisdesignedtosynchronizeorganizerdata(contacts, calendarentries, tasks, andmemos)between

your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your

computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or

deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer

should be reflected on your device.

If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use

the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more

information, see the BlackBerry Desktop Software Online Help.

Reconcile email messages over the wireless network

Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. If necessary, change the Message Services field.

5. Set the Wireless Reconcile field to On.

6. Press the Menu key.

7. Click Save.

To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.

Delete email messages over the wireless network

Set the Delete On option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. If necessary, change the Message Services field.

5. Set the Delete On field.

6. Press the Menu key.

7. Click Save.

It takes a short period of time for messages to be deleted over the wireless network.

To delete messages on your device only, set the Delete On field to Handheld.

Related topics

159

Prerequisites: Synchronizing organizer data over the wireless network

User Guide

Delete multiple messages, 35

Prerequisites: Synchronizing organizer data over the wireless network

•

Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your administrator.

•

You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information,

see the BlackBerry Desktop Software Online Help.

Synchronize organizer data over the wireless network

1. In the contact list, a calendar, the task list, or the memo list, press the Menu key.

2. Click Options.

3. To synchronize calendar entries, click a calendar.

4. Change the Wireless Synchronization field to Yes.

5. Press the Menu key.

6. Click Save.

To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.

About synchronization conflicts

A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in

the email application on your computer.

If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your

device or the email messages on your computer take precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over

the organizer data on your device when a data synchronization conflict occurs.

Manage email reconciliation conflicts

Set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. If necessary, change the Message Services field.

5. Set the On Conflicts field.

6. Press the Menu key.

7. Click Save.

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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,

changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop

Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop

Software Online Help.

About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device

data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the

BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized

organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have

an activation password. For more information, contact your administrator.

Prerequisites: Restoring data over the wireless network

•

Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your administrator.

•

Your device must be connected to the wireless network.

Your administrator must provide you with an enterprise activation password.

Delete all device data

Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete

it from your device.

CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You

cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.

1. In the device options, click Security Options.

2. Click General Settings.

3. Press the Menu key.

4. Click Wipe Handheld.

5. To delete all third-party applications from your device, select the Include third-party applications check box.

6. Click Continue.

7. Type blackberry.

Empty the deleted items folder on your computer from your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

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1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. If necessary, change the Message Services field.

5. Press the Menu key.

6. Click Purge Deleted Items.

Synchronization troubleshooting

Email messages are not reconciling over the wireless network

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

IfyourBlackBerry®deviceisassociatedwithaMicrosoft®Outlook®emailaccount,youmustusethesynchronizationtooloftheBlackBerry®

Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online

Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

•

If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email

reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the

Menu key. Click Delete Messages.

•

In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network.

Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.

If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to

synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.

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Custom contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example,

you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application

on your computer, because the birthday field is a date field in the email application on your computer.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

For more information, see the documentation for the operating system on your computer.

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Bluetooth technology

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Bluetooth technology

Bluetooth technology basics

About Bluetooth technology

Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth

enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled

device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is

approximately 10 meters).

When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons

appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came

with your BlackBerry device.

Turn on Bluetooth technology

1. In the device options, click Bluetooth.

2. Press the

key.

3. Click Enable Bluetooth.

To turn off Bluetooth® technology, press the

key. Click Disable Bluetooth.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1. In the Bluetooth setup application, click Search or Listen.

2. If necessary, click a Bluetooth enabled device.

3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Connect to a paired Bluetooth enabled device

To perform this task, you must turn on Bluetooth® technology.

1. In the device options, click Bluetooth.

2. Highlight a Bluetooth enabled device.

3. Press the Menu key.

4. Click Connect.

To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect.

Related topics

Turn on Bluetooth technology, 165

Pair with a Bluetooth enabled device, 165

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Switch to a paired Bluetooth enabled device during a call

To perform this task, you must turn on Bluetooth® technology.

1. During a call, press the Menu key.

2. Click Activate <Bluetooth device>.

Related topics

Turn on Bluetooth technology, 165

Pair with a Bluetooth enabled device, 165

Share contacts with a paired Bluetooth enabled car kit

1. In the device options, click Bluetooth.

2. Highlight a Bluetooth® enabled car kit.

3. Press the Menu key.

4. Click Connect.

5. Press the Menu key.

6. Click Transfer Contacts.

Receive a media file using Bluetooth technology

To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled

device.

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Receive Using Bluetooth.

4. Click Yes.

5. Click Save.

Send a media file

To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.

You can only send media files that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a media file.

4. Press the Menu key.

5. Click one of the following menu items:

•

Send As Email

Send As MMS

Send Using Bluetooth

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Rename a paired Bluetooth enabled device

1. In the device options, click Bluetooth.

2. Highlight a paired Bluetooth® enabled device.

3. Press the Menu key.

4. Click Device Properties.

5. In the Device Name field, change the name for the Bluetooth enabled device.

6. Press the Menu key.

7. Click Save.

Delete a paired Bluetooth enabled device

To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device.

1. In the device options, click Bluetooth.

2. Highlight a Bluetooth enabled device.

3. Press the Menu key.

4. Click Delete Device.

Bluetooth technology options

Prevent your device from sharing contacts with Bluetooth enabled devices

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the Contacts Transfer field.

5. Press the Menu key.

6. Click Save.

To share contacts with Bluetooth® enabled devices again, change the Contacts Transfer field to All Entries.

Restrict outgoing calls

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the Allow outgoing calls field to Never or If Unlocked.

5. Press the Menu key.

6. Click Save.

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Make your BlackBerry device discoverable

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the Discoverable field to Yes.

5. Press the Menu key.

6. Click Save.

Change the pairing name for your BlackBerry device

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. In the Device Name field, type a name for your BlackBerry® device.

5. Press the Menu key.

6. Click Save.

Turn off Bluetooth connection notification

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the LED Connection Indicator field to Off.

5. Press the Menu key.

6. Click Save.

To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.

Turn off the prompt that appears when connecting or pairing

1. In the device options, click Bluetooth.

2. Highlight a Bluetooth® enabled device.

3. Press the Menu key.

4. Click Device Properties.

5. Set the Trusted field to Yes.

6. Press the Menu key.

7. Click Save.

To turn on the prompt again, set the Trusted field to No.

Turn off a Bluetooth profile

1. In the device options, click Bluetooth.

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2. Press the Menu key.

3. Click Options.

4. Clear the check box beside one or more Bluetooth® profiles.

5. Press the Menu key.

6. Click Save.

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Bluetooth profiles

Headset (HSP)

This profile allows you to connect your BlackBerry® device to Bluetooth® enabled headsets that support the Headset profile.

Handsfree (HFP)

This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile.

Serial Port Profile

This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and

data transfer.

Desktop Connectivity

This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that

you can synchronize your organizer data.

Wireless Bypass

This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that

you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network.

Your device must be associated with an email account that uses a BlackBerry® Enterprise Server.

Data Transfer

This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files.

Dial-Up Networking (DUN)

This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry

Desktop Software.

Audio Source (A2DP)

This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and

car kits.

A/V Remote Control (AVRCP)

This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing

the next or previous media file on your BlackBerry device.

SIM Access

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This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and

receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not

available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need

to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.

Encrypt data that you send or receive using Bluetooth technology

To perform this task, the paired Bluetooth® enabled device must support data encryption.

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the Security Level field to High+Encryption.

5. Press the Menu key.

6. Click Save.

Turn off automatic reconnection to Bluetooth enabled devices

By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used.

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the Connect on Power Up field to No.

5. Press the Menu key.

6. Click Save.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

•

Verify that Bluetooth® technology is turned on.

Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

Related topics

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I cannot pair with a Bluetooth enabled device

Try performing the following actions:

•

VerifythatyourBlackBerry®deviceiscompatiblewiththeBluetooth®enableddevice.Formoreinformation,seethedocumentation

that came with the Bluetooth enabled device.

•

Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen.

Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device

options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the

Encryption field to Disabled. Press the Menu key. Click Save.

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

•

Verify that Bluetooth® technology is turned on.

Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.

Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object

Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.

Related topics

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GPS technology

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GPS technology

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GPS technology

About GPS technology

You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-

based services. Location-based applications can use your GPS location to provide you with other location-based information. For example,

a location-based application could use your GPS location to provide you with driving directions.

If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you

want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact

your wireless service provider.

Get your GPS location

1. In the device options, click Advanced Options.

2. Click GPS.

3. Press the Menu key.

4. Click Refresh GPS.

The longitude and latitude coordinates for your current location appear.

Turn off location aiding

By default, location aiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your

BlackBerry® device connects to a central server periodically, which can increase your data service charges. To avoid these charges, you

can turn off location aiding, but it might take longer for your device to get your GPS location. For more information, contact your wireless

service provider.

1. In the device options, click Advanced Options

2. Click GPS.

3. Perform one of the following actions:

•

To turn off location aiding, change the Location Aiding field to Disabled.

To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.

4. Press the Menu key.

5. Click Save.

GPS technology troubleshooting

I cannot use GPS technology

Try performing the following actions:

•

If you are outdoors, move away from buildings and expose your device to open sky.

If you are indoors, move close to a window.

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•

If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver

is turned on.

If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

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Maps

User Guide

Maps

Map basics

Get directions

1. On a map, press the Menu key.

2. Click Get Directions.

3. Perform one of the following actions to specify a starting location:

•

To specify your current location, click Where I Am.

To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check

box.

•

To specify a saved location, click Favorites.

To specify a location for a contact, click From Contacts.

To specify a recently viewed location, click the location.

4. Select or clear the check box beside one or more route options.

5. Repeat step 3 to specify an ending location.

To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions.

View directions as a route on a map

When viewing text directions, click View On Map.

To view text directions again, press the Menu key. Click View Directions.

Send a route or a map

1. On a map, press the Menu key.

2. Click Send Directions or Send Location.

3. Click a message type.

View a location on a map

1. On a map, press the Menu key.

2. Click Find Location.

3. Perform one of the following actions:

•

To view your current location, click Where I Am.

To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check

box.

•

To view a saved location, click Favorites.

To view a location for a contact, click From Contacts.

To view a location that you viewed recently, click the location.

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View a list of points of interest near a location

You can search for points of interest such as businesses, airports, schools, parks, or landmarks.

1. On a map, press the Menu key.

2. Click Local Search.

3. Type the point of interest information.

4. Press the Enter key.

View points of interest on a map

When viewing a list of points of interest, click View On Map.

To view a list of points of interest again, press the Menu key. Click View Businesses.

Track your movement

To perform this task, you must set a GPS receiver to use when you track your movement.

1. On a map, press the Menu key.

2. Click Start GPS Navigation.

To stop tracking your movement, press the Menu key. Click Stop GPS Navigation.

Related topics

About GPS technology, 173

Show or hide a layer on a map

1. On a map, press the Menu key.

2. Click Layers.

3. Highlight a layer.

4. Press the Menu key.

5. Click Show or Hide.

Set a home or work address

1. On a map, press the Menu key.

2. Click Layers.

3. If necessary, expand the Favorites folder and the Locations folder.

4. Highlight Home or Work.

5. Press the Menu key.

6. Click Edit.

7. Edit the address information.

8. Press the Menu key.

9. Click Lookup Address.

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Navigation

Zoom in to a direction on a route

1. On a map, highlight a direction on a route.

2. Press the Menu key.

3. Click Zoom To Point.

Zoom in to or out from a map

1. On a map, press the Menu key.

2. Click Zoom.

3. Perform one of the following actions:

•

To zoom in, slide your finger up on the zoom bar.

To zoom out, slide your finger down on the zoom bar.

Pan a map

On a map, slide your finger in any direction.

Maps bookmarks

Add a bookmark for a location or route

1. On a map, press the Menu key.

2. Click Add To Favorites.

3. Perform any of the following actions:

•

To rename the bookmark, in the Label field, type a new name.

To file the bookmark in a different location, change the Folder field.

4. Click OK.

Change a bookmark for a location or route

1. On a map, press the Menu key.

2. Click Find Location.

3. Click Favorites.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Edit.

7. Change the bookmark.

8. Press the Menu key.

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9. Click Save.

Delete a bookmark for a location or route

1. On a map, press the Menu key.

2. Click Find Location.

3. Click Favorites.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Delete.

Add a bookmark folder for locations or routes

1. On a map, press the Menu key.

2. Click Find Location.

3. Click Favorites.

4. Press the Menu key.

5. Click Add Subfolder.

File a bookmark for a location or route

1. On a map, press the Menu key.

2. Click Find Location.

3. Click Favorites.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Move.

7. Click a new location.

Map options

Set the GPS receiver that you use to track your movement

1. On a map, press the Menu key.

2. Click Options.

3. Change the GPS Source field.

4. Press the Menu key.

5. Click Save.

Clear the map cache

1. On a map, press the Menu key.

2. Click Options.

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3. Press the Menu key.

4. Click Clear Cache.

5. Click Delete.

View status information at the top of a map

You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at

the top of maps.

1. On a map, press the Menu key.

2. Click Options.

3. Change the Hide Title Bar field to No.

4. Press the Menu key.

5. Click Save.

To hide the status information again, change the Hide Title Bar field to Yes.

View north at the top of a map

By default, when you are tracking your movement, the direction that you are moving appears at the top of the map.

1. On a map, press the Menu key.

2. Click North Up.

To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up.

Hide the tracking information at the bottom of a map

1. When tracking your movement on a map, press the Menu key.

2. Click Hide Dashboard.

To view the tracking information again, press the Menu key. Click Show Dashboard.

Keep backlighting on when you track your movement

By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting

remains on when you track your movement unless the battery power level drops below a specified percentage.

1. On a map, press the Menu key.

2. Click Options.

3. Change the Backlight Timeout When field.

4. Press the Menu key.

5. Click Save.

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Add GPS location information to pictures

You can add the latitude and longitude coordinates for your current location to pictures that you take.

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Geotagging field to Enabled.

4. Press the Menu key.

5. Click Save.

To stop adding GPS location information to pictures, set the Geotagging field to Disabled.

View GPS location information for a picture on a map

When you highlight a picture that includes GPS location information, a globe indicator appears beside the file name in the lower-left

corner of the screen.

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture that includes GPS location information.

4. Press the Menu key.

5. Click View on Map.

Maps troubleshooting

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless

network.

If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

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BlackBerry Messenger

User Guide

BlackBerry Messenger

Contacts

Add a contact

You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list.

1. In BlackBerry Messenger, on the Contact list screen, press the Menu key.

2. Click Add a Contact.

3. Type part or all of the contact name.

4. Click the contact.

5. Ifyouhaveturnedoninvitationpasswordsandyouwanttosetapassword, typeaninvitationquestionandanswer. ClickOK. Otherwise,

click Cancel to continue.

6. If you want to add a custom message to your invitation, type a message.

7. Click OK.

Turn on invitation passwords

If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer

your question with the correct invitation password are added to your contact list.

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Ask Password Question When Adding Contacts field to Yes.

4. Press the Menu key.

5. Click Save.

To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No.

Respond to an invitation

1. In BlackBerry® Messenger, in the request group, click an invitation.

2. Click one of the following menu items:

•

Decline

Remove

Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email

address.

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Turn off invitation forwarding options

If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you

sent the invitation to.

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Allow Forwarding of Requests field to No.

4. Press the Menu key.

5. Click Save.

View a contact's information

1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Contact Info.

Rename a contact

When you rename a contact, their custom display name stops appearing on the Contact list screen.

1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Rename Contact.

4. Type a name.

5. Click OK.

To view the contact's custom display name again, click Set Original Name.

Delete a contact

1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Delete Contact.

Groups

Add a group

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Add Group.

3. Type a name for the group.

4. Click OK.

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Move a contact to a different group

1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Move Contact.

4. Click a group.

Rename a group

1. In BlackBerry® Messenger, on the Contact list screen, highlight a group.

2. Press the Menu key.

3. Click Edit Group.

4. Type a name for the group.

5. Click OK.

Delete a group

You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry®

Messenger contact list; you cannot delete the last remaining group in your contact list.

1. In BlackBerry Messenger, highlight a group.

2. Press the Menu key.

3. Click Delete Group.

Conversations

Start a conversation

1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Start Conversation.

4. Type a message.

5. Press the Enter key.

Open a conversation

Conversations appear in the conversation group and in the main message list.

In BlackBerry® Messenger, in the conversation group, click a contact.

Add an emoticon

1. During a BlackBerry® Messenger conversation, press the Emoticon key.

2. Click an emoticon.

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Send a file to a contact

1. During a BlackBerry® Messenger conversation, press the Menu key.

2. Click Send a File.

3. Navigate to a folder that contains pictures or audio files.

4. Click a file.

Send a voice note to a contact

You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes.

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Send Voice Note.

3. Record a voice note.

4. Click Send.

Send a vCard contact attachment

You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on

your BlackBerry device.

1. In BlackBerry Messenger, during a conversation, press the Menu key.

2. Click Forward Contact.

3. Perform one of the following options:

•

If the contact that you want to forward is in your main contact list, click BlackBerry Contacts. Click a contact.

If the contact that you want to forward is in your BlackBerry Messenger contact list, click Messenger Contacts. Select one or

more BlackBerry Messenger contacts. Click OK.

Ping a contact

When you ping a contact, the contact's BlackBerry® device vibrates.

1. During a BlackBerry® Messenger conversation, press the Menu key.

2. Click Ping Contact.

Turn off ping vibration

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Vibrate When Receiving a Ping field to No.

4. Press the Menu key.

5. Click Save.

To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes.

184

Conversations

User Guide

Prevent conversations from appearing in the main message list

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Show Conversations in Message List field to No.

4. Press the Menu key.

5. Click Save.

To view conversations in the main message list again, change the Show Conversations in Message List field to Yes.

Start a conference

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Invite to Conference.

3. Select one or more BlackBerry Messenger contacts.

4. Click OK.

View conference participants

1. In BlackBerry® Messenger, during a conference, press the Menu key.

2. Click View Participants.

Copy a conversation

When you copy a conversation, you can paste it into other BlackBerry® device applications.

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Copy History.

Clear a conversation

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Clear History.

Send a broadcast message

Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least

two conversations in the conversation group.

1. In BlackBerry Messenger, in the conversation group, highlight a contact.

2. Press the Menu key.

3. Click Broadcast Message.

4. Type a message.

5. Click OK.

185

Availability

User Guide

Send your GPS location to a contact

To perform this task, you must set a GPS receiver to use.

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Send My Location.

End a conversation

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click End Conversation.

Availability

Change your availability status

If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified.

1. In BlackBerry Messenger, on the Contact list screen, press the Menu key.

2. Click Edit My Info.

3. Click a status.

4. If necessary, type a message that contacts can see when they view your contact information.

5. Click Save.

Change your display name

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Edit My Info.

3. Type a display name.

4. Click Save.

Show when you are on the phone

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Allow On The Phone presence status field to Yes.

To stop showing when you are on the phone, change the Allow On The Phone presence status field to No.

Show when you are listening to an audio file

1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.

2. Click Options.

3. Change the Allow Now Playing presence status field to Yes.

186

Availability

User Guide

To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.

Receive notification when a contact becomes available

1. In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact.

2. Press the Menu key.

3. Click Set Alert.

187

Applications

User Guide

188

Applications

User Guide

Applications

Switch applications

1. In any application, press the Menu key.

2. Click Switch Application.

3. Perform one of the following actions:

•

If the application that you want to switch to appears, click the application.

If the application that you want to switch to does not appear, click Home Screen.

Add, update, or downgrade an application using the application center

You can use the application center to add, update, or downgrade a select number of applications that are hosted by your wireless service

provider.

1. In the application center, click an application.

2. Click Install.

3. Click Download.

Add an application

1. On a web page, highlight a link for an application.

2. Press the Menu key.

3. Click Download.

4. Click OK.

Related topics

View properties for an application

1. In the device options, click Advanced Options.

2. Click Applications.

3. Click an application.

Related topics