Aleratec HDD PortaCruiser 350108 User Manual

USER GUIDE  
Aleratec®  
HDD PortaCruiser™  
Part No. 350108  
Radio/TV Interference Statement  
The equipment described in this guide emits radio frequency energy. If it is  
not installed in accordance with the manufacturer’s instructions, it may cause  
interference with radio or television reception.  
This equipment has been tested and found to comply with the limits for a Class  
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed  
to provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses, and can radiate radio frequency energy. If not  
installed and used in accordance with the instruction manual, this equipment may  
cause harmful interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be verified  
by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an electrical outlet on a circuit that is different from  
the circuit to which the receiver is connected.  
Consult your dealer or an experienced radio/TV technician for help.  
This equipment has been certified to comply with the limits for a Class B computing  
device, pursuant to FCC Rules. In order to maintain compliance with FCC  
regulations, shielded cables must be used with this equipment. Operation with non-  
approved equipment or unshielded cables is likely to result in interference to radio  
and TV reception. The user is cautioned that changes and/or modifications made to  
this equipment, without the approval of manufacturer, could void the user’s authority  
to operate this equipment.  
Safety Regulations  
WARNING  
To prevent fire or shock hazard, do not expose the unit  
to rain or moisture.  
To avoid electrical shock, do not open the housing.  
Refer servicing to authorized personnel only.  
Table of Contents  
Introduction...................................................................................................1  
Product Features...................................................................................................1  
Key Items.............................................................................................................2  
HDD PortaCruiser Display Panel and Buttons....................................................3  
Precautions...................................................................................................4  
Installation............................................................................................................4  
Choose a Good Location......................................................................................4  
Operation..............................................................................................................4  
Transportation......................................................................................................4  
Overview........................................................................................................5  
Power Up Sequence.............................................................................................5  
Understanding RAID ...........................................................................................6  
RAID 0 (Striping) ........................................................................................6  
RAID 1 (Mirroring) .....................................................................................6  
JBOD (Just a Bunch of Disks or Spanning).................................................6  
Duplicator Main Menu.........................................................................................7  
Duplicator Subfunctions ......................................................................................8  
Dual Disk RAID (USB) Mode Main Menu.......................................................10  
Normal Mode.............................................................................................10  
JBOD Mode ...............................................................................................10  
RAID0 Mode .............................................................................................11  
RAID1 Mode .............................................................................................11  
Using the HDD PortaCruiser .....................................................................12  
Loading the Hard Drives....................................................................................12  
IDE Drives ................................................................................................12  
SATA Drives .............................................................................................12  
Removing Hard Drives ......................................................................................13  
Duplicator Mode ...............................................................................................14  
Main Menu: Copy HDD ............................................................................14  
Main Menu: Compare HDD ......................................................................15  
Main Menu: PreScan Source .....................................................................16  
Main Menu: ReScan Bus ...........................................................................17  
Main Menu: Source HDD Size..................................................................18  
Main Menu: USB RAID Mode..................................................................19  
Duplicator Mode................................................................................................20  
Setup Menu................................................................................................20  
Setup Menu: 6-01 Language......................................................................21  
Setup Menu: 6-02 DMA Mode ..................................................................22  
Setup Menu: 6-03 Copy Size.....................................................................23  
Setup Menu: 6-04 Startup Menu................................................................24  
Setup Menu: 6-05 Auto Compare ..............................................................25  
Setup Menu: 6-06 Copy with Detect .........................................................26  
Setup Menu: 6-07 Button Sound................................................................27  
Setup Menu: 6-08 Device Info...................................................................28  
Setup Menu: 6-09 System Info ..................................................................29  
Table of Contents  
Using the HDD PortaCruiser .....................................................................30  
Duplicator Mode................................................................................................30  
Advanced Setup Menu...............................................................................30  
Advanced Setup Menu: 8-01 ReScan Bus Delay ......................................31  
Advanced Setup Menu: 8-02 Read Error Skip ..........................................32  
Advanced Setup Menu: 8-03 Quick Erase HDD.......................................33  
Advanced Setup Menu: 8-04 H/W Diagnostic ..........................................34  
Advanced Setup Menu: 8-05 Load Default ...............................................35  
Advanced Setup Menu: 8-06 Link Option.................................................36  
Advanced Setup Menu: 8-07 USB Auto-Link...........................................37  
Advanced Setup Menu: 8-08 Copy HPA...................................................38  
Dual Disk RAID Controller (USB) Mode .........................................................39  
Main Menu: Duplicator Mode Option ......................................................39  
Main Menu: Information Option ...............................................................40  
Main Menu: Change RAID Mode Option .................................................41  
Dual Disk RAID Controller (USB) Mode – Normal Only................................45  
Main Menu: D1 Drive Select Mode Option ..............................................45  
D2 Drive Select Mode Option ...................................................................45  
Dual Disk RAID Controller (USB) Mode – JBOD Only ..................................46  
Main Menu: Initial JBOD Option..............................................................46  
Dual Disk RAID Controller (USB) Mode – RAID0 Only ................................47  
Main Menu: Initial RAID0 Option ............................................................47  
Dual Disk RAID Controller (USB) Mode – RAID1 Only ................................48  
Main Menu: Initial RAID1 Option ............................................................48  
Specifications .............................................................................................49  
Troubleshooting .........................................................................................49  
Technical Support ......................................................................................50  
Service and Support...................................................................................51  
Technical Support FAX Back Form...........................................................54  
Introduction  
Thank you for purchasing the HDD PortaCruiser. Please read this User Guide  
thoroughly before using this product.  
Product Features  
The HDD PortaCruiser is a Hard Disk Drive Duplicator and Dual Disk RAID  
Controller.  
Duplicator Features  
1 to 1 SATA/IDE to SATA/IDE HDD duplicator  
Stand alone, no computer needed  
Complete cloning of partitions, boot sectors, and unallocated sectors  
LCD display shows full menu items and progress  
Supports SATA-to-SATA, SATA-to-IDE, IDE-to-SATA and IDE-to-IDE  
duplication  
Dual Disk RAID Controller Features  
RAID 0 mode (Striping)  
RAID 1 mode (Mirroring)  
JBOD (Spanning mode) – combines two hard disk drives into one virtual drive  
Normal Mode – access your dual drives separately  
NOTE: In either mode, you must reset the unit when attaching/removing hard  
drives so that the system can re-scan the drives.  
1
Introduction  
Key Items  
SATA Source Drive  
Connector  
Drive Status  
Indicator Lights (4)  
IDE Source Drive Port  
IDE Source Power Port  
Controller Buttons  
USB Connector  
Power Switch  
Power Connector  
IDE Target Power Port  
Display Panel  
(see page 3)  
IDE Target Drive Port  
SATA Target Drive  
Connector  
2
Introduction  
HDD PortaCruiser Display Panel and Buttons  
(Actual display may vary from illustration)  
1
2
4
6
ENT RESET  
ESC MUTE  
HDD  
1-1  
Cruiser  
ver:  
3
5
7
1. LCD display shows all functions and messages  
2. UP arrow is used to scroll backward through functions or menus  
3. DOWN arrow is used to scroll forward through functions or menus  
4. ENT button is used to execute a selected function, or enter a menu  
5. ESC button is used to cancel a selected function, or exit a menu  
6. RESET button is used to restart the unit  
7. MUTE button is used to mute audible alarms  
3
Precautions  
Before installing your HDD PortaCruiser, please read the following.  
Installation  
Avoid placing the HDD PortaCruiser in a location subject to:  
High humidity  
High temperature  
Excessive dust  
Mechanical vibration  
Direct sunlight  
Electromagnetic radiation  
Choose a Good Location  
1. Allow adequate clearance for moving parts.  
2. Do not place near heat sources such as radiators or air ducts, or in a place  
subject to direct sunlight, excessive dust, mechanical vibration or shock.  
3. Disconnect the AC adapter from the outlet if the product is not used for an  
extended period of time.  
4. Proper care will help assure maximum product life. Improper operating  
environment and misuse may void the warranty.  
Operation  
Do not move the HDD PortaCruiser during operation. This may cause a malfunction  
or other undesirable results.  
Avoid exposing the unit to sudden changes in temperature as condensation may  
form inside the HDD PortaCruiser. Should the surrounding temperature suddenly  
rise while the HDD PortaCruiser is on, wait at least one hour before turning off the  
power. Operating the duplicator immediately after a sudden increase in temperature  
may result in a malfunction.  
Transportation  
Keep the original packing materials for future moving or shipping of the HDD  
PortaCruiser.  
4
Overview  
Power Up Sequence  
During the normal power-up sequence of the HDD PortaCruiser, the following  
information will be displayed.  
Figure 1 shows the firmware version  
ENT RESET  
HDD Duplicator  
1-1  
ver: 0.92C  
ESC MUTE  
Figure 2 shows the memory initialization  
ENT RESET  
Initialize SDRAM  
ESC MUTE  
Figure 3 shows the scanning of the drives  
ENT RESET  
Detect Drives  
ESC MUTE  
Figure 4 shows the number of drives loaded.  
ENT RESET  
Detect Drives  
Found 0 Devices  
ESC MUTE  
Figure 5 shows the first function. The HDD PortaCruiser will initialize in either  
Duplicator Mode or Dual Disk RAID (USB) Mode depending on its last state.  
ENT RESET  
1. Copy HDD  
Duplicator Mode  
ESC MUTE  
ENT RESET  
USB Mode: Normal  
USB Mode  
D1: HDD  
D2: HDD  
ESC MUTE  
5
Overview  
Understanding RAID  
RAID (Redundant Array of Independent Disks) is a system composed of many hard  
drives; that is, multiple physical drives form a single virtual drive to be recognized  
by the system. Different RAID modes have different advantages and disadvantages.  
RAID 0 (Striping)  
RAID 0 must be composed of a pair of hard drives at least. When data is written into  
the whole hard drive, it will be equally striped and written into each hard drive of the  
array. Thus the access speed becomes quicker. The effect of RAID 0 is to proportion  
the data to a number of hard drives. More hard drives mean more read/write heads,  
and therefore higher speed. Though RAID 0 is quick in read/write speed, it has no  
data redundancy, and accordingly has no fault tolerance. It is suggested to compose  
RAID 0 with hard drives of the same capacity. Because the capacity of striped disk  
array is the multiplication of the smallest hard drive capacity with the number of  
hard drives. For example, a 100GB hard drive and a 120GB hard drive unite into  
RAID 0. The total capacity is 200GB (100GB×2).  
RAID 1 (Mirroring)  
RAID 1 must be composed of hard drives in even numbers. The RAID controller  
willdivide the hard drives into a pair, and write data simultaneously into the two hard  
drives. The two hard drives contain the same data. When one hard drive’s data are  
damaged, you can replace the failed hard drive, and the RAID controller will restore  
the data by the backup on the other hard drive. RAID 1 provides fault tolerance. It  
is suggested to compose RAID 1with hard drives of the same capacity. Because the  
capacity of mirrored disk array is that of the smallest hard drive. For example, a  
100GB hard drive and a 120GB one unite into RAID 1. The total capacity is 100GB.  
JBOD (Just a Bunch of Disks or Spanning)  
JBOD is not a real RAID setting. It simply combines a bunch of disks into a single  
virtual drive. It doesn’t have the functions of quick read/write speed and error  
tolerance. However, compared with RAID 0, JBOD doesn’t waste any hard drive  
capacity. Its capacity is the total of all hard drive capacities. For example, set a  
100GB hard drive and a 120GB one as JBOD. The total capacity is 220GB.  
6
Overview  
Duplicator Main Menu  
In Duplicator mode, there are eight main menu items that can be seen in the HDD  
PortaCruiser Copy Controller Display Panel. These are:  
ENT  
RESET  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
1. Copy HDD  
ESC MUTE  
ENT  
RESET  
2. Compare HDD  
ESC MUTE  
ENT  
RESET  
3. PreScan Source  
ESC MUTE  
ENT  
RESET  
4. ReScan Bus  
5. Source Size  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
ENT  
RESET  
6. Setup  
ESC MUTE  
ENT  
RESET  
7. USB RAID Mode  
8. Adv Setup  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
Note: The Advanced Setup function is a hidden menu. To access this menu,  
press ESC for 3 seconds. After you have completed any desired adjustments,  
press ESC to exit Advanced Setup.  
7
Overview  
Duplicator Subfunctions  
The “Setup” menu has eight (8) subfunctions. These are:  
6-01 Language  
6-02 DMA Mode  
6-03 Copy Size  
6-04 Startup Menu  
ENT  
RESET  
6-05 Auto Compare  
6. Setup  
ESC MUTE  
6-06 Copy with Detect  
6-07 Button Sound  
6-08 Device Info  
6-09 System Info  
8
Overview  
The Duplicator “Advanced Setup” menu has eight (8) subfunctions. These are:  
8-01 ReScan Bus Delay  
8-02 Read Error Skip  
8-03 Quick Erase HDD  
8-04 H/W Diagnostic  
ENT  
RESET  
8. Adv Setup  
ESC MUTE  
8-05 Load Default  
8-06 Link Option  
(for USB Mode)  
8-07 USB Auto Link  
8-08 Copy HPA  
9
Overview  
Dual Disk RAID (USB) Mode Main Menu  
In USB mode, the options seen in the HDD PortaCruiser Display Panel depend on  
the RAID mode of the system. These are:  
Normal Mode  
ENT  
1.  
RESET  
1. Duplicator Mode  
ESC MUTE  
ENT  
2.  
RESET  
2. Information  
ESC MUTE  
ENT  
3.  
4.  
5.  
RESET  
3. Change RAID Mode  
4. D1 Drive Select  
5. D2 Drive Select  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
JBOD Mode  
ENT  
1.  
RESET  
1. Duplicator Mode  
ESC MUTE  
ENT  
2.  
3.  
4.  
RESET  
2. Information  
ESC MUTE  
ENT  
RESET  
3. Change RAID Mode  
4. Initial JBOD  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
10  
Overview  
RAID0 Mode  
ENT  
1.  
RESET  
1. Duplicator Mode  
ESC MUTE  
ENT  
2.  
3.  
4.  
RESET  
2. Information  
ESC MUTE  
ENT  
RESET  
3. Change RAID Mode  
4. Initial RAID0  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
RAID1 Mode  
ENT  
1.  
RESET  
1. Duplicator Mode  
ESC MUTE  
ENT  
2.  
3.  
4.  
RESET  
2. Information  
ESC MUTE  
ENT  
RESET  
3. Change RAID Mode  
4. Initial RAID1  
ESC MUTE  
ENT  
RESET  
ESC MUTE  
11  
Using the HDD PortaCruiser  
Loading the Hard Drives  
IDE Drives  
1. Use an IDE cable (not included) to connect the source/target hard drive’s IDE  
port to the HDD PortaCruiser’s Source/Target IDE port.  
2. Use an IDE cable (not included) to connect the source/target hard drive’s power  
port to the HDD PortaCruiser’s Source/Target port.  
SATA Drives  
1. Position the HDD PortaCruiser on a flat surface with enough area around it to  
place the source/target hard drive.  
2. Align the source/target hard drive’s SATA port with the HDD PortaCruiser’s  
SATA connector.  
3. Slide the source/target hard drive against the HDD PorrtaCruiser so that the  
SATA connection is made.  
Note: If you are duplicating, the hard disk drive you are copying goes on the side  
labeled “Source”, and the hard disk drive you are copying to goes on the side  
labeled “Target”.  
Note: When both the IDE and SATA connectors on the Target (or Source) side are  
connected to hard drives, the HDD PortaCruiser will only recognize the SATA drive.  
12  
Using the HDD PortaCruiser  
Removing Hard Drives  
1. Remove the IDE and power cables (for IDE drives) or slide the hard drive away  
from the HDD PortaCruiser unit (for SATA drives).  
Note: Do not attempt to remove the hard drive if the drive activity LED is on or  
the unit is in the middle of a process.  
13  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: Copy HDD  
The “Copy HDD” function performs an actual copy from the source HDD to the target  
HDD. The target HDD must be at least as large as the source. The HDD PortaCruiser  
will copy every block of capacity on the source HDD.  
1. Load the source HDD and the target HDD into the HDD PortaCruiser. The system  
will auto-detect the hard drives. After the drives have been detected, a screen  
similar to the one below will be displayed.  
ENT RESET  
1. Copy HDD  
149.1GB  
ESC MUTE  
Note: Before copying be sure that the capacity of the target HDD is equal to or  
larger than the source hard drive.  
2. Press ENT to start copying. The system will auto-detect the hard drives. The  
following information will be displayed.  
ENT RESET  
Detect Drives  
Please wait...  
ESC MUTE  
3. During the copy process the HDD PortaCruiser will display progress information.  
ENT RESET  
Copy - 36MB/s  
235.7GB  
0%  
1:48  
ESC MUTE  
The amount of data remaining to be transferred (shown in gigabytes), and time  
will be displayed in decreasing increments as the percentage of completion  
increases.  
Note: The copying speed, capacity and duration may vary from one source hard  
drive to another.  
4. Once duplication is complete, a job status screen will be displayed.  
ENT RESET  
1. HDD  
OK:1  
Fail: 0  
ESC MUTE  
14  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: Compare HDD  
The “Compare HDD” function performs a comparison of data from the source hard  
drive to the data on the target hard drive.  
1. With the source and target HDDs loaded use the arrow buttons (or) to select  
“Compare HDD”. The following screen will be displayed.  
ENT RESET  
2. Compare HDD  
ESC MUTE  
2. Press ENT to begin the comparison. The system will auto-detect the hard drives.  
ENT RESET  
Detect Drives  
Please wait...  
ESC MUTE  
During the compare process, the HDD PortaCruiser will display progress  
information.  
ENT RESET  
Comp-23MB/s 05%  
236.9.9GB  
51:12  
ESC MUTE  
3. When the comparison is completed, a job status screen will be displayed.  
ENT RESET  
Compare  
Fail:0  
OK:1  
Diff:0  
ESC MUTE  
15  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: PreScan Source  
The “PreScan Source” scans the source hard drive to determine if it can be read  
correctly.  
1. With the source HDD loaded, use the arrow buttons (or) to select  
“PreScan Source”. The following screen will be displayed.  
ENT RESET  
3. PreScan Source  
ESC MUTE  
2. Press ENT to begin the scan. The system will auto-detect the hard drives.  
ENT RESET  
Detect Drives  
Please wait...  
ESC MUTE  
During the PreScan process, the HDD PortaCruiser will display progress  
information.  
ENT RESET  
Scan-52MB/s  
236.4GB  
0%  
1:15:04  
ESC MUTE  
3. When the PreScan is complete, a job status screen will be displayed.  
ENT RESET  
PreScan OK!  
ESC MUTE  
16  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: ReScan Bus  
The “ReScan Bus” function causes the HDD PortaCruiser to redetect connected  
hard drives. This can be used when you change drives without restarting the  
system.  
1. Use the arrow buttons (or) to select “ReScan BUS”. The following  
screen will be displayed.  
ENT RESET  
4. ReScan BUS  
ESC MUTE  
2. Press ENT to select. The system will prompt you to confirm that you wish  
to proceed.  
ENT RESET  
ReScan BUS Now?  
Yes  
ESC MUTE  
3. Press ENT to begin the rescan, during which the following screen will be  
displayed.  
ENT RESET  
Detect Drives  
Please wait...  
ESC MUTE  
Note: The order of scanning is Source SATA, Source IDE, Target SATA,  
Target IDE.  
4. When the rescan is complete, the following screen will be displayed.  
ENT RESET  
Bus re-scan OK!  
Found 2 Devices  
ESC MUTE  
17  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: Source HDD Size  
The “Source Size” function is used to display the capacity of the source hard  
drive.  
1. With the source HDD loaded, use the arrow buttons (or) to select  
“Source size”. The following screen will be displayed.  
ENT RESET  
5. Source size  
ESC MUTE  
2. Press ENT to display the capacity of the source hard drive.  
ENT RESET  
Total: 232.5GB  
ESC MUTE  
18  
Using the HDD PortaCruiser  
Duplicator Mode  
Main Menu: USB RAID Mode  
This function allows you to switch to the Dual Disk RAID Controller mode.  
1. Use the arrow buttons (or) to select “USB RAID Mode”. The  
following screen will be displayed.  
ENT RESET  
7. USB RAID Mode  
ESC MUTE  
2. Press ENT to select. The system will prompt you to confirm that you wish  
to change modes.  
ENT RESET  
Switch USB Mode?  
No  
ESC MUTE  
3. Use the arrow buttons (or) to select “YES” and press ENT to select.  
The following screen will be displayed showing your connected drives.  
ENT RESET  
USB Mode: Normal  
D1: - - -  
D2: - - -  
ESC MUTE  
19  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu  
The “Setup” menu contains configuration options for the HDD PortaCruiser. It  
is suggested to use the factory defaults for optimum performance.  
1. Use the arrow buttons (or) to select “Setup”. The following screen  
will be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
Note: After changing any of the configuration options, you must press ENT  
to accept the change.  
20  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-01 Language  
This option allows you to select the language that is used for the display.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Language”. The  
following screen will be displayed.  
ENT RESET  
6-01. Setup  
Language  
ESC MUTE  
3. Press ENT to display the current language selection (the default language  
is English).  
ENT RESET  
Language  
English  
ESC MUTE  
4. Use the arrow buttons () to toggle through the available options. Once  
you change a configuration option, remember to press ENT to save it.  
21  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-02 DMA Mode  
This function is used to specify the Ultra DMA mode.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Copy Size”. The  
following screen will be displayed.  
ENT RESET  
6-02. Setup  
DMA Mode  
ESC MUTE  
3. Press ENT to display the current configuration setting.  
ENT RESET  
DMA Mode  
UDMA 4 (66MB/s)  
ESC MUTE  
4. Use the arrow buttons () to toggle through the available modes (1-4).  
Once you change a setting, remember to press ENT to save it.  
ENT RESET  
DMA Mode  
UDMA 1 – UDMA 4 (MB)  
ESC MUTE  
22  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-03 Copy Size  
This function is used to specify the amount of source disk data to copy to the  
target drive.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Copy Size”. The  
following screen will be displayed.  
ENT RESET  
6-03. Setup  
Copy Size  
ESC MUTE  
3. Press ENT to display the current configuration setting.  
ENT RESET  
6. Setup  
ALL  
ESC MUTE  
4. Use the arrow buttons () to toggle through the available copy sizes  
(1%-100%). Once you change a setting, remember to press ENT to save it.  
ENT RESET  
Copy Size  
1% - 100% (MB)  
ESC MUTE  
23  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-04 Startup Menu  
This option lets you select any of the functions (except “Setup”) as the initial  
function that appears when the HDD PortaCruiser is powered on.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Startup Menu”.  
The following screen will be displayed.  
ENT RESET  
6-04. Setup  
Startup Menu  
ESC MUTE  
3. Press ENT to display the current configuration setting. The default setting  
is “1. Copy HDD”.  
ENT RESET  
Startup Menu  
1. Copy HDD  
ESC MUTE  
4. Use the arrow buttons () to toggle through the available options. Once  
you change a setting, remember to press ENT to save it.  
24  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-05 Auto Compare  
This option allows you to choose whether or not to automatically compare the  
source and target hard drive after every copy operation.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Auto Compare”.  
The following screen will be displayed.  
ENT RESET  
6-05. Setup  
Auto Compare  
ESC MUTE  
3. Press ENT to display he current configuration setting. The default setting  
is “Off”.  
ENT RESET  
Auto Compare  
Off  
ESC MUTE  
4. Use the arrow buttons () to modify the setting. After you change a  
setting, remember to press ENT to save it.  
25  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-06 Copy with Detect  
This option allows you to choose whether or not to automatically rescan for  
connected drives immediately before a copy operation.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Copy with  
Detect”. The following screen will be displayed.  
ENT RESET  
6-06. Setup  
Copy with Detect  
ESC MUTE  
3. Press ENT to display he current configuration setting. The default setting  
is “Off”.  
ENT RESET  
6. Setup  
Off  
ESC MUTE  
4. Use the arrow buttons () to modify the setting. After you change a  
setting, remember to press ENT to save it.  
26  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-07 Button Sound  
This option allows you to enable or disable the beeping sound heard when you  
press a button.  
1. Use the arrow buttons (or) select “Setup”. The following screen will  
be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Button Sound”.  
The following screen will be displayed.  
ENT RESET  
6-07. Setup  
Button Sound  
ESC MUTE  
3. Press ENT to display the current configuration setting. The default is “On”.  
ENT RESET  
Button Sound  
On  
ESC MUTE  
4. Use the arrow buttons () to toggle through the available options. Once  
you change a default, remember to press ENT to save it.  
27  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-08 Device Info  
This option displays information about any hard drives connected to the HDD  
PortaCruiser.  
1. Use the arrow buttons (or) to scroll to “Setup”. The following screen  
will be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. Press ENT and use the arrow buttons () to scroll to “Device Info”.  
The following screen will be displayed.  
ENT RESET  
6-08. Setup  
Device Info  
ESC MUTE  
3. Press ENT to display information about the first device.  
ENT RESET  
0 Source  
Hitachi  
CH: 0  
149.1GB  
ESC MUTE  
4. Use the arrow buttons (or) to show information about any additional  
hard drive that is connected. The following screen will be displayed.  
ENT RESET  
1 Target  
Hitachi  
CH: 1  
149.1GB  
ESC MUTE  
28  
Using the HDD PortaCruiser  
Duplicator Mode  
Setup Menu: 6-09 System Info  
This function displays information about the HDD PortaCruiser, including the  
current firmware version.  
1. Use the arrow buttons (or) to select “Setup”. The following screen  
will be displayed.  
ENT RESET  
6. Setup  
ESC MUTE  
2. After selecting “Setup” use the arrow keys () to toggle between  
the subfunctions. Press ENT to select. “System Info”. The following  
information will be displayed.  
ENT RESET  
6-09. Setup  
System Info  
ESC MUTE  
3. Press ENT to display system information.  
ENT RESET  
HDD Duplicator  
1-1  
ver: 092C  
ESC MUTE  
29  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu  
The “Adv Setup” menu contains additional configuration options for the HDD  
PortaCruiser.  
1. Press and hold the ESC button for 3 seconds to enter Adv Setup. The  
following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
Note: After changing any of the configuration options, you must press ENT  
to accept the change. Once all changes are complete, press ESC to exit the  
Adv Setup menu. The following screen will be displayed.  
ENT RESET  
Saving Config...  
Please Wait...  
ESC MUTE  
2. When the configuration changes have been saved, the following screen  
will be shown.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
30  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-01 ReScan Bus Delay  
This function is used to set the time interval between the system’s re-scans of all  
connected HDD devices.  
1. Press and hold ESC for about 3 seconds to access the “Adv Setup” menu.  
The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to scroll to “ReScan Bus Delay”. The  
following screen will be displayed.  
ENT RESET  
ReScan Bus Delay  
ESC MUTE  
3. Press ENT to display the current configuration setting. Use the arrow  
buttons (or) to choose different time settings (1-60 seconds). After  
changing a setting, remember to press ENT to save it.  
ENT RESET  
ReScan Bus Delay  
20Sec  
ESC MUTE  
31  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-02 Read Error Skip  
This function can be enabled to ignore any error that occurs during copying. By  
default, the HDD PortaCruiser will halt the copy operation when it encounters  
an unreadable area of the source hard disk and display an error. Enabling this  
option will ignore any bad sectors on the source hard drive by skipping over  
them.  
Warning: Setting this function to “On” may result in corrupt data on copied hard  
drives.  
1. Press and hold ESC for about 3 seconds to access the “Adv Setup” menu.  
The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to scroll to “Read Error Skip”. The  
following screen will be displayed.  
ENT RESET  
8-02. Adv Setup  
Read Error Skip  
ESC MUTE  
3. Press ENT to display the current configuration setting. The default setting  
is “Off”.  
ENT RESET  
Read Error Skip  
Off  
ESC MUTE  
4. Press the arrow buttons (or) to toggle the option “On” or “Off”. After  
changing a setting, remember to press ENT to save it.  
32  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-03 Quick Erase HDD  
This function is used to erase the data of a hard drive quickly.  
Warning: Backup any important data before using this function.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “Quick Erase HDD”. The  
following screen will be displayed.  
ENT RESET  
8-03. Adv Setup  
Quick Erase HDD  
ESC MUTE  
3. Press ENT, and you will be prompted whether you wish to proceed. Use  
the arrow keys () to select “Yes” or “No”. The following screen will  
be displayed.  
ENT RESET  
All data will be  
lost, erase? No  
ESC MUTE  
4. Select Yes” and press ENT. The Quick Erase will begin. Once complete  
the following information will be displayed.  
ENT RESET  
Erasing Target  
Please Wait...  
ESC MUTE  
ENT RESET  
The Selected HDD  
Erase Finished  
ESC MUTE  
33  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-04 H/W Diagnostic  
This function is used to test various components of the HDD PortaCruiser.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “H/W Diagnostic”. The following  
screen will be displayed.  
ENT RESET  
8-04. Adv Setup  
H/W Diagnostic  
ESC MUTE  
3. Press ENT to begin the diagnostic tests. The following tests will be  
preformed: Button Test, Self-Test of SDRAM, Hardware Connection Test,  
and Flash Test. Follow the on screen prompts to complete each test. All  
test results will be shown in the display panel.  
LCD Test Start  
Button Test →  
SDRAM Test:  
8192Kbytes OK  
Test IDE 0/1  
OK  
Flash Test: OK  
Test finished  
Note: The Button Test allows you to push the buttons and confirm that they  
are working properly. A button press will indicate on the LCD screen. DO  
NOT press the Reset button during this test as it will reset the unit. Press  
and hold the ESC button to exit this portion of the test.  
4. When all tests are complete the following information will be displayed.  
ENT RESET  
Test Finished  
ESC MUTE  
34  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-05 Load Default  
This function is used to restore all factory settings of the HDD PortaCruiser  
back to their original defaults.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “Load Default”. The following  
screen will be displayed.  
ENT RESET  
8-05. Adv Setup  
Load Default  
ESC MUTE  
3. Press ENT to proceed to the following screen:  
ENT RESET  
Load Default  
Config? Yes  
ESC MUTE  
Press ENT to confirm loading defaults, or press ESC to cancel.  
4. When all settings are restored to their original defaults the following  
information will be displayed.  
ENT RESET  
Load Default  
OK  
ESC MUTE  
35  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-06 Link Option  
This function is used to decide if “7.USB RAID Mode” will be displayed in the  
display panel.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “Link Option”. The following  
screen will be displayed.  
ENT RESET  
8-06. Adv Setup  
Link Option  
ESC MUTE  
3. Press ENT to display the available options. The default is “Menu ON”  
which specifies for “7.USB RAID Mode” to appear in the main menu.  
ENT RESET  
Link Option  
Menu ON  
ESC MUTE  
If set to “OFF”, “7.USB RAID Mode” will not appear in the main menu.  
After changing a setting, remember to press ENT to save it.  
36  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-07 USB Auto-Link  
This function sets the HDD PortaCruiser to immediately enter Dual Disk RAID  
Controller (USB) mode on startup. This allows direct control of the unit from a  
PC.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “USB Auto-Link”. The following  
screen will be displayed.  
ENT RESET  
8-07. Adv Setup  
USB Auto-Link  
ESC MUTE  
3. Press ENT to display the available options. The default is “OFF”.  
ENT RESET  
USB Auto-Link  
OFF  
ESC MUTE  
4. Use the arrow buttons () to toggle the option “ON” or “OFF”. If  
set to “ON” the unit will immediately enter USB mode on startup. After  
changing a setting, remember to press ENT to save it.  
ENT RESET  
USB L.H Mode  
D1:HDD  
D2:HDD  
ESC MUTE  
37  
Using the HDD PortaCruiser  
Duplicator Mode  
Advanced Setup Menu: 8-08 Copy HPA  
If the source hard disk contains a Host Protected Area (HPA), this option allows  
you to choose whether or not to copy data within the HPA.  
1. Press and hold ESC for about three seconds to access the “Adv Setup”  
menu. The following screen will be displayed.  
ENT RESET  
8. Adv Setup  
ESC MUTE  
2. Use the arrow buttons (or) to select “Copy HPA”. The following  
information will be displayed.  
ENT RESET  
8-08. Adv Setup  
Copy HPA  
ESC MUTE  
3. Press ENT to display the current configuration setting. A screen similar to  
the following will be displayed.  
ENT RESET  
Copy HPA  
Off  
ESC MUTE  
4. Use the arrow buttons () to toggle the option “On” or “Off”. After  
changing a setting, remember to press ENT to save it.  
Note: The HPA is a hidden data region defined in ATA/ATAPI-4. This area is  
not usually accessible to the operating system or software applications. The  
HDD PortaCruiser supports the copying of data from this hidden area.  
38  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode  
Main Menu: Duplicator Mode Option  
This function allows you to switch to the Duplicator mode.  
1. Use the arrow buttons (or) to select “Duplicator Mode”. The  
following screen will be displayed.  
ENT RESET  
Duplicator Mode  
ESC MUTE  
2. Press ENT to select. The system will prompt you to confirm that you wish  
to change modes.  
ENT RESET  
Back to Stand Alone Mode?  
No  
ESC MUTE  
3. Use the arrow buttons () to select “Yes” and press ENT to select. The  
following screen will be displayed. The unit is now back in Duplicator  
Mode.  
ENT RESET  
1. Copy HDD  
Copy Size  
ESC MUTE  
39  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode  
Main Menu: Information Option  
This function displays information about the HDD PortaCruiser and any  
attached hard drives.  
1. Use the arrow buttons (or) to select “Information”. The following  
screen will be displayed.  
ENT RESET  
Information  
ESC MUTE  
2. Press ENT to select. The system will prompt you to choose the desired  
device.  
ENT RESET  
Information  
System  
ESC MUTE  
3. Use the arrow buttons (or) to select between System, Drive1 and  
Drive2 and press ENT to select.  
For System information, USB Mode and firmware version will be  
displayed.  
ENT RESET  
USB Mode: Normal  
F/W ver:  
092C  
ESC MUTE  
For Drive information, drive model information and capacity will be  
displayed.  
ENT RESET  
Hitachi HD572168  
Capacity: 76.3GB  
ESC MUTE  
40  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode  
Main Menu: Change RAID Mode Option  
This function allows you to choose the RAID mode for the Dual Disk RAID  
Controller.  
1. Use the arrow buttons (or) to select “Change RAID Mode”. The  
following screen will be displayed.  
ENT RESET  
Change RAID Mode  
ESC MUTE  
2. Press ENT to select. The system will prompt you to choose the desired  
mode.  
ENT RESET  
Change RAID Mode  
RAID0  
ESC MUTE  
3. Use the arrow buttons () to select between Normal, JBOD, RAID0,  
and RAID1, and press ENT to select.  
Changing to Normal Mode  
4. The system will prompt you to confirm that you wish to change  
modes.  
ENT RESET  
Change to Normal Mode?  
No  
ESC MUTE  
5. Use the arrow buttons (or) to select “Yes” and press ENT  
to select. The system will then prompt you to confirm that you  
understand data may be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
41  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode  
Main Menu: Change RAID Mode Option  
Changing to Normal Mode - continued  
6. Use the arrow buttons () to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode  
and capacity.  
ENT RESET  
USB Mode: Normal  
D1:HDD  
D2:HDD  
ESC MUTE  
Changing to JBOD Mode  
4. The system will prompt you to confirm that you wish to change  
modes.  
ENT RESET  
Change to JBOD Mode?  
No  
ESC MUTE  
5. Use the arrow buttons (or) to select “Yes” and press ENT  
to select. The system will then prompt you to confirm that you  
understand data may be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
6. Use the arrow buttons () to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode  
and capacity.  
ENT RESET  
USB Mode: JBOD  
RAID Cap: 228.9GB  
ESC MUTE  
42  
Using the HDD PortaCruiser  
Changing to RAID0 Mode  
4. The system will prompt you to confirm that you wish to change modes.  
ENT RESET  
Change to RAID0 Mode?  
No  
ESC MUTE  
5. Use the arrow buttons (or) to select “Yes” and press ENT to select.  
The system will then prompt you to confirm that you understand data may  
be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
6. Use the arrow buttons () to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and  
capacity.  
ENT RESET  
USB Mode: RAID0  
RAID Cap: 152.6GB  
ESC MUTE  
Changing to RAID1 Mode  
4. The system will prompt you to confirm that you wish to change modes.  
ENT RESET  
Change to RAID1 Mode?  
No  
ESC MUTE  
5. Use the arrow buttons () to select “Yes” and press ENT to select.  
The system will then prompt you to confirm that you understand data may  
be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
43  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode  
Main Menu: Change RAID Mode Option  
Changing to RAID1 Mode - continued  
6. Use the arrow buttons () to select “Yes” and press ENT to select. The  
system will then ask you whether or not you want to preserve the Source  
drive’s data.  
ENT RESET  
Keep Source Data?  
No  
ESC MUTE  
7. If you would like to keep the Source drive’s data, use the arrow  
buttons () to select “Yes” and press ENT to select. The device  
will copy the source drive’s data to the target drive and a new main  
screen will be shown which displays the new mode and capacity.  
ENT RESET  
USB Mode: RAID1  
RAID Cap: 76.3GB  
ESC MUTE  
44  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode – Normal Only  
Main Menu: D1 Drive Select Mode Option  
This function allows you to enable or disable the Source drive.  
1. Use the arrow buttons (or) to select “D1 Drive Select”. The following  
screen will be displayed.  
ENT RESET  
D1 Drive Select  
ESC MUTE  
2. Press ENT to select. The system will prompt you to choose the desired  
mode.  
ENT RESET  
D1 Drive Select  
HDD  
ESC MUTE  
3. Use the arrow buttons () to select between HDD and Disable and  
press ENT to select.  
D2 Drive Select Mode Option  
This function allows you to enable or disable the Target drive.  
1. Use the arrow buttons (or) to select “D2 Drive Select”. The following  
screen will be displayed.  
ENT RESET  
D2 Drive Select  
ESC MUTE  
2. Press ENT to select. The system will prompt you to choose the desired  
mode.  
ENT RESET  
D2 Drive Select  
HDD  
ESC MUTE  
3. Use the arrow buttons () to select between HDD and Disable and  
press ENT to select.  
45  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode – JBOD Only  
Main Menu: Initial JBOD Option  
This function allows you to initialize your disks for JBOD.  
1. Use the arrow buttons (or) to select “Initial JBOD”. The following  
screen will be displayed.  
ENT RESET  
Initial JBOD  
ESC MUTE  
2. Press ENT to select. The system will then prompt you to confirm that you  
understand data may be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and  
capacity.  
ENT RESET  
USB Mode: JBOD  
RAID Cap: 228.9GB  
ESC MUTE  
46  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode – RAID0 Only  
Main Menu: Initial RAID0 Option  
This function allows you to initialize your disks for RAID0.  
1. Use the arrow buttons (or) to select “Initial RAID0”. The following  
screen will be displayed.  
ENT RESET  
Initial RAID0  
ESC MUTE  
2. Press ENT to select. The system will then prompt you to confirm that you  
understand data may be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and  
capacity.  
ENT RESET  
USB Mode: RAID0  
RAID Cap: 152.6GB  
ESC MUTE  
47  
Using the HDD PortaCruiser  
Dual Disk RAID Controller (USB) Mode – RAID1 Only  
Main Menu: Initial RAID1 Option  
This function allows you to initialize your disks for RAID1.  
1. Use the arrow buttons (or) to select “Initial RAID1”. The following  
screen will be displayed.  
ENT RESET  
Initial RAID1  
ESC MUTE  
2. Press ENT to select. The system will then prompt you to confirm that you  
understand data may be lost.  
ENT RESET  
Data May Be Lost  
Continue? No  
ESC MUTE  
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and  
capacity.  
ENT RESET  
USB Mode: RAID1  
RAID Cap: 228.9GB  
ESC MUTE  
48  
Specifications  
Power Requirements  
Voltage: 100-240V  
Current: 50-60Hz  
Dimensions  
(depth x width x height)  
D: 150mm W: 116mm H: 27mm  
(5.9” x 4.6” x 1.0”)  
Weight  
235g (0.5 Lbs.)  
Note: Specifications subject to change without notice.  
Troubleshooting  
If your HDD PortaCruiser is not performing as expected, refer to the symptoms  
below, and follow the suggested corrective action.  
Symptoms  
Corrective Actions  
LCD Display  
If the LCD display does not display any message and  
the backlight is not lit after powering on the HDD  
PortaCruiser, check that the power cable is properly  
connected and that the ON/OFF switch is turned on.  
Error Messages  
While the system is performing an operation and the  
operation is manually terminated, an error message will  
be shown in the LCD display. This may lead to an failed  
operation and could cause the HDD PortaCruiser to stop  
responding. If this happens, power the unit off, wait about  
ten (10) seconds, and then reapply power.  
Hard Disk  
If the HDD PortaCruiser does not detect one of the hard  
disk drives, verify that the drive is properly connected.  
Keypad Buttons  
If pressing the keys on the front panel produces no  
response from the system, the HDD PortaCruiser may still  
be busy with the previous operation. If the system idle,  
power the unit off, wait about ten (10) seconds, and then  
reapply power.  
Startup/Shutdown  
Do not power off the system while it is performing an  
operation. After a normal shutdown, wait about ten (10)  
seconds before reapplying power.  
49  
Technical Support  
After reading this User Guide, if you need additional assistance with this product,  
please contact Aleratec Technical Support. Our technical staff will be happy to assist  
you, but they may need your help to better assist you.  
Contacting support without all the necessary information can be both time  
consuming and frustrating. Therefore, please try to have the following information  
ready before calling:  
1. Part Number - the part number is located on the bottom of the HDD PortaCruiser.  
2. Serial Number - the serial number is located on the back of the HDD PortaCruiser.  
3. Troubles/symptoms - please provide enough information about the issue so our  
technical staff can accurately diagnose it.  
Technical Support Addresses and Phone Numbers  
X
X
By Telephone: 1-818-678-0484  
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time,  
Monday through Friday, excluding U.S. holidays.  
Please try to call from a phone near your Aleratec product.  
X
Access is available 24 hours a day, 365 days a year, via:  
The World Wide Web at: www.aleratec.com  
FAX at: 1-818-678-0483  
50  
Service and Support  
Aleratec, Inc., Limited Warranty  
This Limited Warranty covers defects encountered in the course of normal  
use of this product and does not apply to damage from improper use, abuse,  
accidents, unauthorized service, or inadequate packaging when shipping the  
product to Aleratec, Inc.  
Aleratec, Inc. provides the following limited warranty for this product only if  
the product was originally purchased for use, not re-sale, from Aleratec, Inc.,  
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc.  
approved reseller for this product. This product is warranted to be free from  
defects in workmanship and material for a period of one year from the date of  
your original purchase.  
If the product fails during normal and proper use within the warranty period,  
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except  
shipping and insurance). This limited warranty does not include service to  
repair damage from improper installation, accident, disaster, misuse, abuse, or  
modifications to the subsystem, or by any other causes unrelated to defective  
materials or workmanship.  
51  
Service and Support  
Please Note:  
This Warranty is valid only within the United States and Puerto Rico, and applies  
only to products that are new and unopened on the date of purchase. For areas  
outside the United States and Puerto Rico, contact the authorized dealer from  
whom you purchased this product to determine which warranty, if any, applies.  
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND  
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY  
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES,  
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY  
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A  
PARTICULAR PURPOSE.  
Your sole remedy shall be repair or replacement, with new or refurbished  
components, as provided in this Limited Warranty. Aleratec, Inc. shall not  
be liable for any direct, indirect, special incidental products or consequential  
damages, including, but not limited to, any loss of data or loss of profits or  
business, regardless of the form of action or theory of liability resulting from any  
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the  
possibility of such damages).  
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for  
damages to you or any third party, regardless of the form of action or theory of  
liability, shall not exceed the purchase price you paid for this product.  
Some states do not allow limitations of the disclaimer of implied warranties,  
the period an implied warranty lasts, or the exclusion or limitation of incidental  
or consequential damages, so the exclusions and limitations stipulated in this  
Limited Warranty may not apply to you. This Limited Warranty gives you specific  
legal rights, and you may have other rights which vary from state to state.  
52  
Service and Support  
To Obtain Warranty Service:  
You must ship your subsystem to the authorized dealer where your subsystem  
was purchased within the one year warranty period and no later than thirty  
days after discovery of claimed defect, whichever occurs first. In either case,  
you must provide proof of original purchase before any warranty service can  
be performed. Products and parts provided as a result of warranty service may  
be other than new but will be in good working order and become your property  
at the time of exchange. At the same time, the exchanged products or parts  
become the property of Aleratec, Inc.  
When shipping the subsystem for service, you agree to insure the Duplicator,  
to prepay shipping charges, and to use the original shipping container or  
equivalent. Any service outside the scope of this limited warranty shall be at  
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in  
effect.  
This warranty gives you specific legal rights; you may also have other rights  
which vary from state to state.  
53  
Technical Support FAX Back Form  
Aleratec, Inc.  
Technical Support Fax Back Form  
Please record the following information to help expedite any warranty claim:  
Model No.: _________________ Serial No.: _______________________________  
Date Purchased: ______________________________________________________  
Place of Purchase:_____________________________________________________  
Firmware Version:_________________ HDD Brand and Model: _______________  
To: Technical Support Group FAX: 1-818-678-0483  
FROM: ________________________ FAX: _______________________________  
E-MAIL ____________________________  
RE: ___________________________ TEL: _______________________________  
DATE: __________________ # OF PAGES: _______________________________  
I am experiencing the following issues with my HDD PortaCruiser:  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
By answering these questions, your problem will be solved more rapidly. Make copies  
54  
Document Number: 9399065_ENG_Rev. C  
Copyright © 2009  
Specifications subject to change without notice.  
Aleratec, Inc.  
9851 Owensmouth Avenue  
Chatsworth, CA 91311 U.S.A.  

Nikon Cell Phone Accessories V2 User Manual
Nespresso ESSENZA C101 C101USTINE1 User Manual
Motorola i690 User Manual
LG Electronics 2000 User Manual
Kenwood KDC MPV6022 User Manual
Kenwood KDC 217 User Manual
HTC One X 99HTB007 00 User Manual
Hamilton Beach 49464 User Manual
DeLonghi Coffee Maker emk6 User Manual
Alpine cdm7835 User Manual