Q1910/Q1910s, Q2010/Q2010s, Q2210/
Q2210s LCD Monitors
User Guide
About This Guide
This guide provides information on setting up the monitor, installing drivers, using the on-screen display
menu, troubleshooting and technical specifications.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
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About This Guide
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Table of contents
1 Product Features ............................................................................................................................................ 1
2 Safety and Maintenance Guidelines .............................................................................................................. 3
3 Setting Up the Monitor ................................................................................................................................... 6
4 Operating the Monitor .................................................................................................................................. 15
CD Software and Utilities ................................................................................................................... 15
Side-Panel Controls ........................................................................................................................... 17
Appendix A Troubleshooting .......................................................................................................................... 24
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Appendix B Technical Specifications ............................................................................................................ 27
Appendix C Agency Regulatory Notices ....................................................................................................... 31
Disposal of Waste Equipment by Users in Private Household in the European
vi
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1 Product Features
Compaq LCD Monitors
The Compaq LCD (liquid crystal display) monitors have an active matrix, thin-film transistor (TFT) screen
with the following features:
Large diagonal display
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Maximum graphics resolution:
Q1910\Q1910s: 1366 x 768 @ 60Hz
Q2010\Q2010s: 1600 x 900 @ 60Hz
Q2210\Q2210s: 1920 x 1080 @ 60Hz
Plus full-screen support for lower resolutions
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VGA analog video input
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DVI digital signal (select models)
Fast response time, providing better experience for casual gaming and graphics
Easy viewing from a sitting or standing position, or while moving from one side of the monitor to
the other
Tilt adjustment
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Removable pedestal and Video Electronics Standards Association (VESA) standard mounting
holes for flexible mounting solutions, including wall-mounting
Security lock slot for a locking security cable (security cable sold separately)
Plug and Play capability, if supported by your computer system
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On-screen display (OSD) adjustments for ease of setup and screen optimization (choose English,
Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, Dutch, Japanese, or
Brazilian Portuguese)
Built-in stereo speakers, front facing
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Power Saver to reduce energy consumption
Quick View settings display
HDCP (High Bandwidth Digital Content Protection) on DVI input
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Compaq LCD Monitors
1
Software and utilities CD, containing the following:
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Drivers
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Auto adjustment software
Documents
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Chapter 1 Product Features
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2 Safety and Maintenance Guidelines
Important Safety Information
A power cord is included with the monitor. If another cord is used, use only a power source and
connection appropriate for this monitor. For information on the correct power cord set to use with the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
• Disconnect power from the product by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation,
setup, posture, and health and work habits for computer users, and provides important electrical and
the documentation CD, if one is included with the monitor.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge
protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips
provide surge protection; the power strips must be specifically labeled as having this ability. Use a power
strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment, if
surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they can not
be pulled, grabbed, or tripped over.
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Important Safety Information
3
Safety Precautions
Use only a power source and connection compatible with this monitor, as indicated on the label/
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back plate of the monitor.
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the electrical outlet, and the total ampere rating of the products connected to the power
cord does not exceed the rating of the power cord. Look on the power label to determine the ampere
rating (Amps or A) for each device.
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Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by
grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the
cord.
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Do not allow anything to rest on the power cord. Do not walk on the cord.
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Chapter 2 Safety and Maintenance Guidelines
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Maintenance Guidelines
To enhance the performance and extend the life of the monitor:
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those
controls that are covered in the operating instructions. If the monitor is not operating properly or
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
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Use only a power source and connection appropriate for this monitor, as indicated on the label/
back plate of the monitor.
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Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the electrical outlet, and the total ampere rating of the products connected to the cord does
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS
or A) for each device.
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the
plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
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Turn the monitor off when not in use. You can substantially increase the life expectancy of the
monitor by using a screen saver program and turning off the monitor when not in use.
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked
or covered. Never push objects of any kind into cabinet slots or other openings.
Do not drop the monitor or place it on an unstable surface.
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Do not allow anything to rest on the power cord. Do not walk on the cord.
Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.
When removing the monitor base, you must lay the monitor face down on a soft area to prevent it
from getting scratched, defaced, or broken.
Cleaning the Monitor
1. Turn off the monitor and the computer.
2. Unplug the monitor from the wall outlet.
3. Clean the monitor plastics with a clean cloth dampened with water.
4. Clean the monitor screen with an antistatic screen cleaner.
CAUTION: Do not use benzene, thinner, ammonia, or any other volatile substances to clean the
monitor or the screen. These chemicals may damage the cabinet finish as well as the screen.
Shipping the Monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
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Maintenance Guidelines
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3 Setting Up the Monitor
Unpacking The Monitor
1. Unpack the monitor. Make sure all contents are included. Store the packing box.
2. Turn off the computer and other attached devices.
3. Determine whether the monitor will be desktop mounted or wall-mounted. See "Installing the
Monitor" in this chapter.
4. Prepare a flat area to assemble the monitor. You may need a flat, soft, protected area for placing
the monitor screen-down while preparing it for installation.
5. You need a Phillips screwdriver for preparing the monitor for wall-mounting. You may need a
straight-slot screwdriver to secure some cables.
Installing The Monitor
You can install the monitor on a desktop or wall-mount it. Place the monitor in a convenient, well-
ventilated location near your computer. Connect the monitor cables after you have installed the monitor.
NOTE: For displays with glossy bezels, the user should consider the placement of the display as the
bezel may cause disturbing reflections from surrounding light and bright surfaces.
Preparing the monitor for desktop use
1. Set the monitor screen face down on a flat, soft, protected table or desk surface with the support
column overhanging the edge.
CAUTION: The screen is fragile. Avoid touching or applying pressure to the LCD screen; doing
so can cause damage.
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Chapter 3 Setting Up the Monitor
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2. Hold the base and push it onto the bottom of the support column until it snaps into place.
Figure 3-1 Installing the monitor base
3. Lift the monitor to an upright position and place on a flat, stable surface.
Figure 3-2 Monitor in upright position
Preparing the monitor for wall-mounting
1. Check the stability of the wall-mounting fixture.
WARNING! To reduce the risk of personal injury or of damage to the equipment, check that the
wall-mounting fixture is adequately installed and secured before attaching the monitor. Refer to the
instructions supplied with the wall-mounting fixture and check that it is capable of supporting the
monitor.
2. Disconnect the power cable and any other cables from the monitor.
3. Place the monitor face down on a flat, protected surface.
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Installing The Monitor
7
4. Release the base from the column by squeezing the two tabs toward each other. Pull the base
away from the column as you do so.
Figure 3-3 Bottom view of monitor base showing release tabs (circled)
5. Remove the screws inside the support column as indicated.
Figure 3-4 Remove the screws inside the support column
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Chapter 3 Setting Up the Monitor
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6. Rock the bottom of the support column until it snaps away from the top portion of the column, which
covers the support column mounting bracket.
Figure 3-5 Snapping the bottom portion of the column from the top
7. Slide the top portion of the column up to expose the mounting bracket.
Figure 3-6 Removing the top portion of the column
8. Remove the four screws that secure the column mounting bracket.
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Installing The Monitor
9
9. Slide the column mounting bracket away from the bottom of the monitor.
Figure 3-7 Sliding the column mounting bracket from the monitor
10. Remove the Compaq logo from the back of monitor to expose the top two threaded holes (A) and
(B) for the wall mount bracket. Place the tip of a small, flat blade screwdriver under the logo to pry
it up.
NOTE: The logo is held in place by rubber cement.
Figure 3-8 Removing the logo from the back of the monitor
B
A
C
D
Use the four holes (A), (B), (C), and (D) to attach the swing arm or other mounting fixture to the
back of the monitor with screws (not supplied).
11. Follow the instructions included with the mounting fixture to ensure that the monitor is safely
attached.
The four threaded holes that are on the back of the panel are compliant with the VESA standard
for mounting flat-panel monitors.
12. Attach a swing arm or other mounting fixture.
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Connecting Monitor Cables
Connecting the VGA (Analog) Cable or DVI-D (Digital) Cable
Use a VGA video cable or a DVI-D cable to connect your monitor to your computer.
1. To connect the VGA cable
Connect one end of the VGA video cable to the back of the monitor and the other end to the VGA
video connector on the computer.
NOTE: If your computer has a DVI connector and no VGA connector, use a DVI-I to VGA adapter
to connect your computer to the monitor. Connect the DVI-I to VGA adapter to the DVI connector
on the computer graphic card, and connect the VGA cable to the adapter and the monitor.
2. To connect the DVI-D cable
Connect one end of the DVI-D video cable to the back of the monitor and the other end to the DVI-
D video connector on the computer. You can use this cable only if your computer has a DVI
compliant graphics card installed. The monitor DVI-D connector and cable are included with select
models only.
Figure 3-9 Connecting the VGA or a DVI-D cable
High-Bandwidth Digital Content Protection (HDCP)
If your monitor supports HDCP, it can receive high-definition content. High-definition content is available
in many sources, such as Blu-ray Disc devices or HDTV air or cable broadcasts. If you do not have an
HDCP-enabled monitor, you will see a blank screen or a lower resolution picture when playing high-
definition protected content. Your computer graphics card and monitor must both support HDCP to
display protected content.
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Connecting Monitor Cables 11
Connecting the Audio Cable
Connect the built-in monitor speakers to the computer by using the audio cable, as shown in the following
illustration:
Figure 3-10 Connecting the audio cables
NOTE: When using a VGA or DVI signal, you must connect your audio separately because a VGA or
DVI signal converts only video data, not audio data.
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Connecting the Power Cable
1. Follow all Electrical and Power Warnings
WARNING! To reduce the risk of electric shock or damage to your equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet.
Be sure that the grounded power outlet you plug the power cord into is easily accessible to the
operator and located as close to the equipment as possible. A power cord should be routed so that
it is not likely to be walked on or pinched by items that are placed upon it or against it.
Do not place anything on power cords or cables. Arrange them so that no one may accidentally
step on or trip over them. Do not pull on a cord or cable.
Figure 3-11 Connecting the power cable
2. Connect one end of the power cable to the monitor and the other end to a grounded electrical outlet.
WARNING! To prevent injury from electrical shock, you should do one of the following if a properly
grounded electrical outlet is not available: (1) You should use an electrical outlet adapter that
provides proper grounding. (2) You should have a properly grounded electrical outlet installed.
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Connecting the Power Cable 13
Cable Management
Figure 3-12 Routing cables through the rear of the support column
Adjusting The Tilt
For optimal viewing, adjust the screen tilt to your own preference, as follows:
1. Face the front of the monitor and hold the base so that you do not topple the monitor while changing
the tilt.
2. Adjust the tilt by moving the top edge of the monitor either toward or away from you, without
touching the screen.
Figure 3-13 Tilt adjustment
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4 Operating the Monitor
CD Software and Utilities
The CD that is included with this monitor contains drivers and software that you can install on your
computer.
Installing Drivers
If you determine that you need to update the drivers, you can install the monitor driver INF and ICM files
from the CD, or download them from the Internet.
Installing the monitor driver software from the CD
To install the monitor driver software from the CD:
1. Insert the CD in your computer CD drive. The CD menu appears.
2. Select the language.
3. Click Install Monitor Driver Software.
4. Follow the on-screen instructions.
5. Ensure that the proper resolutions and refresh rates appear in the Display Control Panel settings.
Refer to the Windows® operating system documentation for more information.
NOTE: You might need to install the digitally signed monitor drivers (INF or ICM files) manually
from the CD, in case of an installation error. Refer to the "Driver Software Readme" file on the CD
for instructions (in English only).
Downloading updated drivers from the Internet
To download the latest version of drivers and software files from the HP Support site:
2. Select your country/region.
3. Select Download Drivers and Software.
4. Enter the model number of your monitor. The software download pages for your monitor are
displayed.
5. Download and install the driver and software files by following the instructions on the download
pages.
6. Ensure that your system meets the requirements.
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CD Software and Utilities 15
Using the Auto Adjustment Function
You can easily optimize the screen performance for the VGA input by using the Auto/OK button on the
monitor and the auto adjustment pattern software on the CD provided.
Do not use this procedure if your monitor is using a DVI input. If your monitor is using a VGA input, this
procedure can correct the following image-quality conditions:
Fuzzy or unclear focus
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Ghosting, streaking, or shadowing effects
Faint vertical bars
Thin, horizontal scrolling lines
Off-center picture
CAUTION: Burn-in image damage may occur on monitors that display the same static image on-
screen for a prolonged period of time (12 consecutive hours of non-use). To avoid burn-in image damage
on your monitor screen, you should always activate a screen saver application or turn off the monitor
when it is not in use for a prolonged period of time. Image retention is a condition that may occur on all
LCD screens.
To use the auto adjustment feature:
1. Allow the monitor to warm up for 20 minutes before adjusting.
2. Press the Auto/OK button on the monitor side panel.
3. Insert the CD in your computer CD drive. The CD menu displays.
4. Select the language.
5. Select Open Auto Adjustment Software.
6. The setup test pattern displays.
Figure 4-1 Auto adjustment setup test pattern
7. Press the Auto/OK button on the monitor side panel to produce a stable, centered image.
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Side-Panel Controls
Control buttons are located on the right side of the monitor:
Figure 4-2 Side-panel control buttons
1
2
3
4
5
No.
1
Icon
Description
Power
Turns the monitor on or puts it in standby or sleep mode. The Power
button is located on the top right side of the monitor.
2
3
Auto/OK
Auto-adjusts the display to the ideal setting when the OSD is not
active / Enters the selected option.
Hot key to link to Quick View / Navigates forward through the OSD
menu and increases adjustment levels.
/+
Or
Chooses video input source from the computer / Navigates through
the OSD menu and increases adjustment levels.
Source/+
4
5
Hot key to link to volume level adjustment / Navigates backward
through the OSD menu and decreases adjustment levels.
/-
Menu
Opens, selects, or exits the OSD menu.
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Side-Panel Controls 17
Using the On-Screen Display (OSD)
An on-screen display is an image superimposed on a screen picture, commonly used by monitors,
televisions, VCRs, and DVD players to display information such as volume, channel, and time.
1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press the Menu button. The OSD Main Menu displays.
3. To navigate through the Main or sub-menu, press the + (Plus) button on the monitor's side panel
to scroll up, or the – (Minus) button to scroll in reverse. Then press the Auto/OK button to select
the highlighted function.
NOTE: The menu moves to the top if you scroll down at the bottom of the selections. The menu
moves to the bottom if you scroll up at the top of the selections.
4. To adjust the scale of a selected item, press the + or – button.
5. Select Save and Return. If you don't want to save the setting, select Cancel from the sub-menu
or Exit from the Main Menu.
6. Press the Menu button to exit the OSD.
NOTE: When a menu is displayed, if the buttons are untouched for 30 seconds (factory default),
adjustments and settings are saved and the menu closes.
OSD Menu Selections
The following table lists the on-screen display (OSD) menu selections and their functional descriptions.
After changing an OSD menu item, and if the menu screen has these options, you may choose to:
Cancel — to return to the previous menu level.
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Save and Return — to save all changes and return to the OSD Main Menu screen. This Save and
Return option is active only if you change a menu item.
Reset — to change back to the previous setting.
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Icon
Main Menu Options
Sub-menu Options
Description
Brightness
Adjusts the brightness level of the screen.
Contrast
Color
Adjusts the contrast level of the screen.
Selects the screen color. The factory
default is 6500 K or Custom Color,
depending on the model.
9300 K
6500 K
sRGB
Changes to slightly blueish white.
Changes to slightly reddish white.
Sets your screen colors to adapt to the
color standards used in the image
technology industry.
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Icon
Main Menu Options
Sub-menu Options
Description
Custom Color
Selects and adjusts your own color
scales:
R — Sets your own red color levels.
G — Sets your own green color levels.
B — Sets your own blue color levels.
Image Control
Adjusts the screen image. Also enables
or disables the ambient light sensor
(select models).
Auto Adjustment
Horizontal Position
Vertical Position
Custom Scaling
Automatically adjusts the screen image
(VGA input only).
Adjusts the horizontal position of the
picture (VGA input only).
Adjusts the vertical position of the picture
(VGA input only).
Selects the method on how displayed
information on the monitor will be
formatted. Select:
Fill to Screen - image fills the entire
screen and may look distorted or
elongated because of non-
proportional scaling of height and
width.
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Fill to Aspect Ratio - image is sized
to fit the screen and maintains
proportional image.
Sharpness
Clock
Adjusts the screen image to look sharper
or soft.
Minimizes any vertical bars or strips
visible on the screen background.
Adjusting the Clock will also change the
horizontal screen image (VGA input only).
Clock Phase
Adjusts the focus of the display. This
adjustment allows you to remove any
horizontal noise, and clear or sharpen the
image of characters (VGA input only).
OSD Control
Adjusts the position of the OSD menu on
the screen.
Horizontal OSD Position
Vertical OSD Position
OSD Transparency
Changes the viewing position of the OSD
menu to the left or right area of the screen.
The factory default range is 50.
Changes the viewing position of the OSD
menu to the top or bottom area of the
screen. The factory default range is 50.
Adjust to view the background
information through the OSD.
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Using the On-Screen Display (OSD) 19
Icon
Main Menu Options
Sub-menu Options
Description
OSD Timeout
Sets the time in seconds that the OSD is
visible after the last button is pressed. The
factory default is 30 seconds.
Power Saver
Enables the power saving feature (see
"Power-Saver Feature" in this chapter).
Select:
On
Off
The factory default is On.
Power on Recall
Restores power to the monitor following
an unexpected removal of power. Select:
On
Off
The factory default is On.
Mode Display
Displays the resolution, refresh rate, and
frequency information on the screen each
time the OSD Main Menu is accessed.
Select:
On
Off
The factory default is On or Off,
depending on the model.
Management
Selects the power-management features
of the monitor.
Source Control
(Select Models)
DVI
Selects the video input signal. VGA is the
factory default.
Selects DVI as the video input signal.
Selects VGA as the video input signal.
VGA
Default Source
Selects the default or primary video input
signal when the monitor is connected to
two active and valid video sources. The
monitor will automatically determine the
video format.
Auto Switch Source
Turns the system's automatic video signal
input to On or Off. The factory default is
On.
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Icon
Main Menu Options
Sub-menu Options
Description
Management
Power-On Status Display
Displays the operating status of the
monitor each time the monitor is powered
on. Select the location at which to display
the status:
Top
Middle
Bottom
Off
The factory default is Top or Off,
depending on the model.
DDC/CI Support
Allows the computer to control some OSD
menu features such as Brightness,
Contrast, and Color Temperature. Select:
On
Off
The factory default is On.
Bezel Power LED
Turns the light (LED) in the Power button
on and off. When set to off, the light will
remain off at all times.
Volume
Adjusts the volume level.
Sleep Timer
Provides the timer-adjustment menu
options:
Set Current Time — Sets the current time
in hours and minutes.
Set Sleep Time — Sets the time you want
to place the monitor in sleep mode.
Set On Time — Sets the time you want
the monitor to wake up from sleep mode.
Timer — Sets the Sleep Timer feature on
or off; the default setting is Off.
Sleep Now — Immediately sets the
monitor to enter sleep mode.
Language
Selects the language in which the OSD
menu is displayed. The factory default is
English.
Information
Selects and displays important
information about the monitor.
Current Settings
Provides the current input video mode.
Recommended Settings
Provides the recommended resolution
mode and refresh rate for the monitor.
Serial Number
Reports the serial number of the monitor.
The serial number is needed if contacting
HP technical support.
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Using the On-Screen Display (OSD) 21
Icon
Main Menu Options
Sub-menu Options
Description
Version
Reports the firmware version of the
monitor.
Backlight Hours
Service Support
Reports the total hours of backlight
operation.
For service support, go to:
Factory Reset
Quick View
Returns settings to factory defaults.
Movie
Photo
Gaming
Text
Settings saved when user adjusts the
Brightness, Contrast, or Color in one of
the Quick View options.
Custom
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
Input Signal Out of Range — Indicates the monitor does not support the video card's input signal
●
because its resolution or refresh rate are set higher than the monitor supports.
Change your video card settings to a lower resolution or refresh rate. Restart your computer for
the new settings to take effect.
Monitor Going to Sleep — Indicates the screen display is entering a sleep mode. The speakers
are turned off in sleep mode.
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Check Video Cable — Indicates a video input cable is not properly connected to the computer or
monitor.
OSD Lock-out — The OSD can be enabled or disabled by pressing and holding the Menu button
on the side panel for 10 seconds. If the OSD is locked, the warning message OSD Lock-out appears
for 10 seconds.
If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
No Input Signal — Indicates the monitor is not receiving a video signal from the computer on the
monitor video input connector. Check to see if the computer or input signal source is off or in the
power-saver mode.
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●
Auto Adjustment in Progress — Indicates the auto adjustment function is active. See "Adjusting
Screen Quality" in this chapter.
22 Chapter 4 Operating the Monitor
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Adjusting Screen Quality
The auto adjustment feature automatically fine-tunes the image quality for display size, position, clock,
and phase each time a new video mode is displayed. For more precise adjustments of VGA input, run
the Auto Adjustment software on the CD. See "Using the Auto Adjustment Function" in this chapter.
If you want additional image quality improvement, use the Clock and Clock Phase controls of the monitor
to fine tune the image. See "Optimizing Analog Video" in this chapter.
Optimizing Analog Video
Some monitors contain advanced circuitry that allow the monitor to function as a standard analog
monitor. Two controls in the OSD menu can be adjusted to improve analog image performance:
Clock — Increase or decrease the value to minimize any vertical bars or stripes visible on the
●
screen background.
Clock Phase — Increase or decrease the value to minimize video distortion or video jitter.
●
Use these controls only when the auto adjustment function does not provide a satisfactory monitor image
in analog mode. To obtain the best results:
1. Allow the monitor to warm up for 20 minutes before adjusting.
2. Display the adjustment-pattern application provided on the CD.
3. Access the OSD menu, then select Image Control.
4. Set the main Clock settings correctly first, because the Clock Phase settings depend on the main
Clock settings.
When adjusting the Clock and Clock Phase values, if the monitor images become distorted,
continue adjusting the values until the distortion disappears.
To restore the factory settings, access the OSD menu, select Factory Reset, and then select
Yes.
Power-Saver Feature
When the monitor is in normal operating mode, the Power light is green and the monitor uses the normal
watts of power. For power usage, refer to "Technical Specifications" (Appendix B).
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor is
in the reduced-power state, the monitor screen is blank, the backlight is off, and the Power light is amber.
The monitor uses minimum power. When the monitor is "awakened," a brief warm-up period occurs
before the monitor returns to normal operating mode. The energy-saving reduced power state activates
if the monitor does not detect either the horizontal sync signal or the vertical sync signal. The power-
saver feature must be activated on your computer for this feature to work.
Refer to your computer documentation for instructions on setting energy-saver features (sometimes
called power-management features).
NOTE: The energy-saver feature works only when the monitor is connected to computers that have
energy-saver features.
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Adjusting Screen Quality 23
A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions:
Problem
Solution
Power LED is not on.
Make sure the Power button is on, and the power cord is properly connected to a grounded
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel
Power LED option is set to Off and, if so, set to On mode.
Screen is blank.
Connect the power cord. Turn on the power.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred,
indistinct, or too dark.
Press the Auto/OK button on the monitor side panel. If this does not correct the image, press
the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Image is not centered.
Press the Menu button to access the OSD menu. Select Image Control, and then select
Horizontal Position or Vertical Position to adjust the position of the image.
Check Video Cable appears
on screen.
Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the
computer. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range
appears on screen.
Restart your computer and enter Safe Mode. Change your settings to a supported setting (see
computer so that the new settings take effect.
Picture is fuzzy and has
ghosting, shadowing
problem.
Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. We recommend plugging
the monitor directly into the graphic card output connector on the back of your computer.
The auto adjustment feature might fix this problem (VGA input only).
Make sure the graphics card supports the optimal resolution.
Unable to set the monitor to
the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq
support. For other systems, refer to the Web site for your graphics card.
Screen is black or displaying Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth
at a lower resolution while
displaying high-definition
(HD) content.
24 Appendix A Troubleshooting
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Problem
Solution
Unable to hear audio from
built-in speakers.
Do the following:
Ensure the source signal is good by using headphones at the source.
●
●
Press the Menu button to access the OSD menu. Select Management, and then select
Volume to adjust the volume.
Turn up the volume with the side panel Volume button.
●
●
Ensure speaker volume is not muted or too low: Click the Windows start button™,
Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click Adjust
system volume. Under Main Volume, move the slider up.
No Plug and Play.
In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor's video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to "Installing Drivers" in the Operating
the Monitor on page 15 chapter for more information. Monitor drivers are also available at: http://
Picture bounces, flickers, or
Move electrical devices that may cause electrical interference as far away from the monitor as
wave pattern is present in the possible.
picture.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Monitor is always in sleep
mode (amber LED).
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock
key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation included
with the monitor.
Have the following information available when you call:
Monitor model number (located on label on back of monitor)
●
●
Monitor serial number (located on label on back of monitor or in the OSD display in the Information
menu)
Purchase date on invoice
●
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Getting Support from hp.com 25
Conditions under which the problem occurred
Error messages received
●
●
●
●
Hardware configuration
Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
26 Appendix A Troubleshooting
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B Technical Specifications
All specifications represent the typical specifications provided by HP's component manufacturers; actual
performance may vary either higher or lower.
Compaq LCD Monitors
Face treatment: Glare polarizer with hard coating
Input terminal:
VGA connector
●
●
DVI-D 24–pin D-type connector (select models)
Table B-1 Models Q1910\Q1910s
Specifications:
Display Type:
TFT LCD active matrix
47.0 cm (18.5 in.) diagonal
–5° to +25°
Viewable Image Size:
Tilt
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Text Mode:
3.9 Kg (8.6 lb)
347.4 x 455.1 x 171.4 mm (13.7 x 17.9 x 6.7 in.)
1366 x 768 @ 60 Hz analog mode
720 x 400
Dot Pitch:
0.30 x 0.30 mm
Horizontal Frequency (analog mode):
Vertical Frequency (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-Operating Humidity:
Relative Humidity (non-condensing):
Operating Humidity:
24 to 83 kHz
50 to 76 Hz
5° to 40° C (41° to 104° F)
–20° to 60° C (–29° to 140° F)
20% to 80%
5% to 95%
Non-Operating Humidity:
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Compaq LCD Monitors 27
Table B-1 Models Q1910\Q1910s (continued)
Specifications:
Power Source:
100–240VAC, 50/60 Hz
Power Consumption:
Sleep Power Consumption:
40 watts (W) maximum
<2 watts (W) typical
Table B-2 Models Q2010\Q2010s
Specifications:
Display Type:
TFT LCD active matrix
50.8 cm (20 in.) diagonal
–5° to +25°
Viewable Image Size:
Tilt
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Text Mode:
4.39 Kg (9.7 lb)
367.37 x 487.27 x 171.4 mm (14.5 x 19.2 x 6.7 in.)
1600 x 900@ 60 Hz analog mode
720 x 400
Dot Pitch:
0.2768 x 0.2768 mm
24 to 83 kHz
Horizontal Frequency (analog mode):
Vertical Frequency (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-Operating Humidity:
Relative Humidity (non-condensing):
Operating Humidity:
50 to 76 Hz
5° to 35° C (41° to 95° F)
–20° to 60° C (–29° to 140° F)
20% to 80%
Non-Operating Humidity:
Power Source:
5% to 95%
100–240VAC, 50/60 Hz
28 watts (W) maximum
<2 watts (W) typical
Power Consumption:
Sleep Power Consumption:
Table B-3 Models Q2210\Q2210s
Specifications:
Display Type:
TFT LCD active matrix
Viewable Image Size:
Tilt
55.68 cm (21.53 in.) diagonal
–5° to +25°
Maximum Weight (unpacked):
Dimensions (h x w x d):
4.57 Kg (10.1 lb)
384.18 x 517.84 x 179.32 mm (15.1 x 20.4 x 15.1 x 7.1 in.)
28 Appendix B Technical Specifications
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Table B-3 Models Q2210\Q2210s (continued)
Specifications:
Maximum Graphics Resolution:
Text Mode:
1920 x 1080@ 60 Hz analog mode
720 x 400
Dot Pitch:
0.2480 x 0.2480 mm
24 to 94kHz
Horizontal Frequency (analog mode):
Vertical Frequency (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-Operating Humidity:
Relative Humidity (non-condensing):
Operating Humidity:
50 to 76 Hz
5° to 40° C (41° to 104° F)
–20° to 60° C (–29° to 140° F)
20% to 80%
Non-Operating Humidity:
Power Source:
5% to 95%
100–240VAC, 50/60 Hz
56 watts (W) maximum
<2 watts (W) typical
Power Consumption:
Sleep Power Consumption:
Preset Video Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized
and centered on the screen.
Table B-4 Factory Preset Video Input Modes, Q1910\Q1910s
Preset
Resolution
Horizontal Frequency (kHz) Vertical Frequency (Hz)
1
2
3
4
5
6
7
640 x 480
720 x 400
800 x 600
1024 x 768
1280 x 720
1280 x 1024
1366 x 768
31.47
31.47
37.88
48.36
45.00
63.98
47.71
59.94
70.09
60.32
60.00
60.00
60.02
59.79
Table B-5 Factory Preset Video Input Modes, Q2010\Q2010s
Preset
Resolution
Horizontal Frequency (kHz) Vertical Frequency (Hz)
1
2
640 x 480
720 x 400
31.47
31.47
59.94
70.09
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Preset Video Modes 29
Table B-5 Factory Preset Video Input Modes, Q2010\Q2010s (continued)
Preset
Resolution
Horizontal Frequency (kHz) Vertical Frequency (Hz)
3
4
5
6
7
8
800 x 600
37.88
48.36
45.00
63.98
55.47
55.54
60.32
60.00
60.00
60.02
59.90
59.98
1024 x 768
1280 x 720
1280 x 1024
1440 x 900
1600 x 900
Table B-6 Factory Preset Video Input Modes, Q2210\Q2210s
Preset
Resolution
Horizontal Frequency (kHz) Vertical Frequency (Hz)
1
2
3
4
5
6
7
8
9
10
640 x 480
31.47
31.47
37.88
48.36
45.00
63.98
55.47
75.00
65.29
67.50
59.94
70.09
60.32
60.00
60.00
60.02
59.90
60.00
60.00
60.00
720 x 400
800 x 600
1024 x 768
1280 x 720
1280 x 1024
1440 x 900
1600 x 1200
1680 x 1050
1920 x 1080
LCD Monitor Quality and Pixel Policy
Your Compaq LCD Monitor uses high-precision technology, manufactured according to high standards,
to help guarantee trouble-free performance. Nevertheless, the display may have cosmetic imperfections
that appear as small bright or dark spots. This is common to all LCD displays used in products supplied
by all vendors and is not specific to your Compaq LCD Monitor. These imperfections are caused by one
or more defective pixels or subpixels.
A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel is always turned
on (a bright spot on a dark background), or it is always off (a dark spot on a bright background). The
first is the more visible of the two. A defective subpixel (dot defect) is less visible than a defective whole
pixel, and is small and only visible on a specific background.
To locate defective pixels, the monitor should be viewed under normal operating conditions and in
normal operating mode at a supported resolution and refresh rate, from a distance of approximately 50
cm (16 inches). We expect that, over time, the industry will continue to improve its ability to produce
displays with fewer cosmetic imperfections, and we will adjust guidelines as improvements are made.
For more information about your Compaq LCD Monitor, refer to the HP Web site at: http://www.hp.com/
30 Appendix B Technical Specifications
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C Agency Regulatory Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
●
●
●
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio or television technician for help.
●
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett Packard Company may void the user's authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods
to maintain compliance with FCC Rules and Regulations.
Declaration of Conformity for Products Marked with the
FCC Logo (United States Only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
For questions regarding the product, contact:
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Federal Communications Commission Notice 31
Hewlett Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
Or, call 1-800-HP-INVENT (1-800 474-6836)
For questions regarding this FCC declaration, contact:
Hewlett Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or, call (281) 514-3333
To identify this product, refer to the Part, Series, or Model number found on the product.
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union Regulatory Notice
This product complies with the following EU Directives:
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
●
●
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for
this product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom
This marking is valid for EU non-
products and EU harmonized Telecom harmonized Telecom products.
products (e.g. Bluetooth)
*Notified body number (used only if
applicable — refer to the product label).
32 Appendix C Agency Regulatory Notices
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Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
The official EU CE declaration of conformity for this device may be found at http://www.hp.com/go/
German Ergonomics Notice
HP products which bear the "GS" approval mark, when forming part of a system comprising HP brand
computers, keyboards and monitors that bear the "GS" approval mark, meet the applicable ergonomic
requirements. The installation guides included with the products provide configuration information.
Japanese Notice
Korean Notice
Power Cord Set Requirements
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the
monitor to operate on input voltages between 100–120V or 200–240V.
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use
in the country where you purchased the equipment.
If you need to obtain a power cord for a different country, you should purchase a power cord that is
approved for use in that country.
The power cord must be rated for the product and for the voltage and current marked on the product's
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and
current rating marked on the product. In addition, the cross-sectional area of the wire must be a minimum
of 0.75 mm² or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m).
If you have questions about the type of power cord to use, contact an authorized HP service provider.
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon
it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the
cord exits from the product.
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German Ergonomics Notice 33
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
Product Environmental Notices
Materials Disposal
This HP product contains mercury in the fluorescent lamp in the display LCD that might require special
handling at end-of-life.
Disposal of this material can be regulated because of environmental considerations. For disposal or
recycling information, contact the local authorities or the Electronic Industries Alliance (EIA)
Disposal of Waste Equipment by Users in Private Household in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing
it over to a designated collection point for the recycling or waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in a manner that protects human health and
the environment. For more information about where you can drop off your waste equipment for recycling,
please contact the local city office, the household waste disposal service or the shop where you
purchased the product.
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and Council). A chemical information report for this product can be found
34 Appendix C Agency Regulatory Notices
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HP Recycling Program
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/
Restriction of Hazardous Substances (RoHS)
A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that
manufacturers provide Material Content Declarations for certain categories of electronic products
offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit
11363-2006
11363-2006
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Product Environmental Notices 35
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