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OWNER'S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
FV1409S3V
MFL71852925
Rev.00_082021
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
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3
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
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4
SAFETY INSTRUCTIONS
• Children should be supervised to ensure that they do not play with
the appliance.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• The inlet water pressure must be between 50 kPa and 800 kPa.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is
kg.
9
The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to Programme
Table in OPERATION chapter for further details.
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
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5
SAFETY INSTRUCTIONS
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance is equipped with a power cord having an equipment-
earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• This appliance must not be installed behind a lockable door, a sliding
door or a door with a hinge on the opposite side to that of the
appliance, in such a way that a full opening of the appliance door is
restricted.
Operation
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not push down the door excessively, when the appliance door is
open.
• Do not put animals, such as pets into the appliance.
• Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any
other items other than clothes or sheets, in this machine.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
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SAFETY INSTRUCTIONS
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, gasoline,
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near
the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• Do not touch the door during a high temperature programme.
• In case of a water leak from the appliance or flood, disconnect the
power plug and contact the LG Electronics customer information
centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they should be replaced after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
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SAFETY INSTRUCTIONS
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
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8
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
•
Appearance and specifications may change without notice to improve the quality of the appliance.
Front View
Rear View
a
b
c
d
e
f
g
h
Control Panel
Detergent Dispenser Drawer
Drum
a
b
c
Power Plug
Transit Bolts
Drain Hose
Door
Cover Cap
Drain Plug
Drain Pump Filter
Levelling Feet
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INSTALLATION
Specifications
Model
Power Supply
FV1409S3V
220‒240 V~, 50 Hz
Product Weight
70 kg
Dimension(mm)
W
D’
D
D’’
H
W
H
600
850
D
565
620
D''
1100
D'
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INSTALLATION
Accessories
*1 The included accessories vary depending on the model you purchased.
Cold Supply Hose
Anti–slip Sheets*1
Spanner
Elbow Bracket for Securing Drain Hose
Caps for Covering Transit Bolt Holes
Tie Strap*1
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INSTALLATION
Installation Place
Index
Clearance (mm)
Requirements
B
5
Before installing the appliance, check the following
C
20
information to make sure that the appliance
should be installed in a correct place.
WARNING
Installation Location
•
This appliance must only be used for domestic
household purposes and should not be used in
mobile applications.
•
•
This appliance must be installed on firm flooring
to minimize vibration during the spin cycle.
Concrete flooring is best, being far less prone to
vibration during the spin cycle than wooden
floorboards or a carpeted surface.
NOTE
If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (850 X 600 mm) covered with
aluminum foil on the side facing the cooker or
stove must be inserted between the two
appliances.
•
Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
•
•
Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
breakdown.
Wooden Floors (Suspended
Floors)
When installing the appliance on wooden floors,
use rubber cups to reduce excessive vibration and
unbalance. Timber or suspended type flooring may
contribute to excessive vibration and unbalance,
errors and malfunction.
When installing the appliance, adjust all four feet
using the transit bolt spanner provided to
ensure the appliance is stable.
Floor Installation
To ensure sufficient clearance for water inlet hoses,
drain hose and airflow, allow minimum clearances
of at least 20 mm at the sides and 100 mm behind
the appliance. Be sure to allow for wall, door, or
floor moldings that may increase the required
clearances.
B
•
To reduce vibration, we recommend placing at
least 15 mm thickness of rubber cups under
a
each adjusting foot of the appliance, secured to
at least two floor beams with screws.
•
•
If possible, install the appliance in one of the
corners of the room, where the floor is more
stable.
A
C
C
Fit the rubber cups to reduce vibration.
Index
A
Clearance (mm)
100
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12
INSTALLATION
CAUTION
WARNING
•
If the appliance is installed on the unstable floor
(e.g. wooden floor), the warranty does not cover
any damages and cost occurred due to the
installation on the unstable floor.
•
•
Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
The power plug must be plugged into an
appropriate outlet socket that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
NOTE
•
You can purchase rubber cups (part No.
4620ER4002B) from the LG service centre.
Unpacking the Appliance
Ventilation
•
Make sure that air circulation around the
appliance should not be impeded by carpets,
rugs, etc.
Lifting the Appliance Off the
Foam Base
* This feature may vary depending on the model
purchased.
After removing the carton and shipping material,
lift the appliance off the foam base.
Ambient Temperature
•
Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
•
If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
*
Electrical Connection
•
•
Make sure the tub support
the base and is not stuck to the bottom of the
appliance.
a* comes off with
•
Do not use an extension cord or double adapter.
•
Always unplug the appliance and turn off the
water supply after use.
If you must lay the appliance down to remove
the carton base
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
b
, always protect the side of the
•
•
•
Connect the appliance to an earthed socket in
accordance with current wiring regulations.
The appliance must be positioned so that the
plug is easily accessible.
Power outlet must be within 1 meter of either
side of the appliance.
Removing the Transit Bolt
Assemblies
To prevent the appliance from severe vibration and
breakage, remove transit bolts and retainers.
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INSTALLATION
1
Starting with the bottom two transit bolts
a
,
•
•
If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.
use the spanner (included) to fully loosen all
transit bolts by turning them counterclockwise.
Check whether the appliance is perfectly level
after installation.
NOTE
•
Timber or suspended type flooring may
contribute to excessive vibration and unbalance.
Reinforcement or bracing of the timber floor
may need to be considered to stop or reduce
excessive noise and vibration.
2
3
Remove the bolt assemblies by wiggling them
slightly while pulling them out.
Adjusting and Levelling the
Feet
When installing the appliance, the appliance
should be aligned and perfectly level. If the
appliance is not aligned and level properly, the
appliance may be damaged or may not operate
properly.
Install the hole caps.
•
Locate the hole caps
b
included in the
accessory pack or attached on the back.
1
Turn the levelling feet as required if the floor is
uneven.
•
Do not insert pieces of wood etc. under the
feet.
•
Make sure that all four feet are stable and
resting on the floor.
NOTE
•
Save the transit bolts and retainers for future
use.
•
Transport this appliance for the prevention of
breakage as below:
-
-
The transit bolts are reinstalled.
The power cord is secured to the back of the
appliance.
Levelling the Appliance
Checking the Level
When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (check both directions).
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INSTALLATION
If you install the appliance on a slippery surface, it
may move because of excessive vibration.
Incorrect levelling may cause malfunction through
noise and vibration. If this occurs, install the anti-
slip sheets under the levelling feet and adjust the
level.
NOTE
•
Do not install the washing machine on a plinth,
stand or elevated surface unless it is
manufactured by LG Electronics for use with this
model.
1
Clean the floor to attach the anti-slip sheets.
•
Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.
2
Check if the appliance is perfectly level using a
spirit level
a.
2
3
Adjust the level after placing the appliance in
the installation area.
Place the adhesive side
sheets on the floor.
a
of the anti-slip
•
The most effective way is to install the anti-
3
4
Secure the levelling feet with the lock nuts
by turning anti-clockwise against the bottom of
the appliance.
b
slip sheets under the front feet. If it is
difficult to place the sheets under the front
feet of the appliance, attach them under the
rear feet.
Check if all lock nuts at the bottom of the
appliance are secured properly.
NOTE
4
Put the appliance on the anti-slip sheets.
Do not attach the adhesive side of anti-
slip sheets to the feet of the appliance.
•
a
•
•
•
•
Proper placement and levelling of the appliance
will ensure long, regular, and reliable operation.
The appliance must be 100% horizontal and
stand firmly in position on a hard flat floor.
NOTE
•
It must not ‘Seesaw’ across corners under the
load.
Additional anti-slip sheets are available at LG
Electronics service centre.
Do not let the feet of the appliance get wet.
Failure to do so may cause vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the model
purchased.
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INSTALLATION
2
Remove the guide plate
to fit the adapter.
b
if the tap is too large
Connecting the Water
Supply Hose
Checking the Rubber Seal
Two rubber seals
a
are supplied with the water
supply hose. They are used to prevent water leaks.
Connection to taps is sufficiently tight.
•
Do not use mechanical devices such as multi
grips to tighten the water supply hose. Ensure
that the curved end of the water supply hose is
connected to the appliance.
3
4
Push the adapter onto the end of the tap so
that the rubber seal is connected to be
watertight. Tighten the 4 fixing screws.
Push the inlet hose
c
vertically upwards so
Connecting the Hose to the
Water Tap
Connecting Screw-Type Hose to Tap with Thread
Screw the supply hose connector onto the water
supply tap.
that the rubber seal within the hose can adhere
completely to the tap and then tighten the
hose by screwing it to the right.
Connecting One Touch Type Hose to Tap
Without Thread
Connecting Screw-Type Hose to Tap Without
Thread
1
Unscrew the adapter ring plate
the 4 fixing screws.
d
and loose
1
Loosen the 4 fixing screws
a.
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INSTALLATION
2
Remove the guide plate
to fit the adapter.
e
if the tap is too large
Connecting the Hose to the
Appliance
Screw the supply hose to the water inlet valve on
the back of the appliance.
3
4
Push the adapter onto the end of the tap so
that the rubber seal is connected to be
watertight. Tighten the 4 fixing screws and the
adapter ring plate.
•
Do not connect the hose to the hot water supply
for models with one water inlet. Connect to the
cold water supply only.
NOTE
•
After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. In
case that the tap is square or too big, remove the
guide plate before inserting the tap into the
adaptor.
Pull the connector latch plate
f
down, push
the inlet hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.
•
Make sure that the hose should not be kinked or
trapped.
Installing the Drain Hose
Installing the Drain Hose with
the Elbow Bracket
The drain hose should not be placed higher than
100 cm above the floor. Water in the appliance may
not drain or may drain slowly.
NOTE
•
After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
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INSTALLATION
•
Securing the drain hose correctly will protect the
floor from damage due to water leakage.
105 cm
•
•
If the drain hose is too long, do not force it back
into the appliance. This will cause abnormal
noise.
When installing the drain hose to a sink, secure it
tightly with string.
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OPERATION
OPERATION
•
Add the proper amount of detergent to the
detergent dispenser. If desired, add bleach
or fabric softener to the appropriate areas of
the dispenser.
Operation Overview
Using the Appliance
Before the first wash, select the Cotton wash
programme and add a half amount of the
detergent. Start the appliance without clothes. This
will remove possible residues and water from the
drum that may have been left during
manufacturing.
3
4
Turn on the appliance.
•
Press the Power button to turn on the
appliance.
Choose the desired cycle.
1
Sort clothes and load items.
•
•
•
Press the cycle button repeatedly or turn the
cycle selector knob until the desired cycle is
selected.
•
Sort clothes by fabric type, soil level, colour
and load size as needed. Open the door and
load items into the appliance.
Now select a wash temperature and spin
speed. Pay attention to the fabric care label
of your clothes.
CAUTION
•
Before closing the door, ensure that all clothes
and items are inside the tub and not
Pressing the Start/Pause button without
selecting a programme will cause the
Cotton programme to begin immediately,
using the default settings.
overhanging on the rubber door seal where they
will become caught when the door is closed.
Failing to do so will cause damage to the door
seal and the clothes.
5
6
Begin cycle.
•
Press the Start/Pause button to begin the
cycle. The appliance will agitate briefly
without water to measure the weight of the
load. If the Start/Pause button is not
pressed within a certain time, the appliance
will shut off and all settings will be lost.
End of cycle.
•
Remove items from the flexible door seal gasket
to prevent clothing and door seal damage.
•
When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
Check around the door seal when removing
the load for small items that may be caught
in the seal.
2
Add cleaning products or detergent and
softener.
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OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel Features
Description
Power On/Off Button
Press this button to turn the washing machine on.
Programme Knob
a
b
•
•
•
Programmes are available according to the clothes type.
The lamp will light up to indicate the selected programme.
Start/Pause Button
c
d
•
•
This button is used to start the wash cycle or pause the wash cycle.
If a temporary stop of the wash cycle is needed, press this button.
Extra Options and Functions
•
To use the extra functions, press and hold the corresponding button for 3 seconds. The
corresponding symbol lights up in the display.
•
This allows you to select an additional programmes and will light when selected.
Remote Start
With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
•
In order to use this function, refer to SMART FUNCTIONS
.
Wi-Fi
Press and hold the Delay End button for 3 seconds to initiate the connection of the appliance to
the LG ThinQ application.
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OPERATION
Description
Customizing Washing Programme Buttons
Use these buttons to adjust the water temperature or spin speed settings for the selected
programme.
e
•
•
The current settings are shown in the display.
Press the button for that option to select other settings.
Display
f
•
The display shows the settings, estimated remaining time, options, and status messages.
When the appliance is turned on, the default settings in the display will illuminate.
•
While the load weight is sensed automatically, the display on the control panel blinks.
Time and Status Display
Description
Programme Status Indicators
a
b
•
When a washing programme is running, LED for the active stage will blink, and the LEDs for
the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a
cycle is paused, the active stage LED will stop blinking.
AI DD
•
AI DD
is activated when the Cotton
operated.
Estimated Time Remaining
M
provides the appropriate drum rotation actions after load sensing is completed.
•
M
,
Mixed Fabric, and Easy Care programmes are selected and
c
•
•
•
When a washing programme is selected, the default time for that programme is displayed.
This time will change as options are selected.
If the display shows --- , then the time will be displayed after the load sensing has detected
the load size. This is normal.
The time shown is only an estimate. This time is based on normal operating conditions.
Several external factors (load weight, room temperature, incoming water temperature, etc.)
can affect the actual time.
d
q
lights up when the beep is off.
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21
OPERATION
Description
e
f
g
h
G
o
f
H
lights up when the Rinse+ option is activated.
lights up when the Intensive option is activated.
lights up when the appliance is connected to Wi-Fi network at home.
lights up when the programme starts and the door is locked.
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22
OPERATION
Preparing the Wash Load
Sort the wash load for best washing results, and
then prepare the clothes according to the symbols
on their care labels.
NOTE
•
The dashes under the symbol give you
information about the type of fabric and the
maximum allowance of mechanical stress.
Sorting the Clothes
•
For best washing results, sort your clothes
according to the care label stating fabric type
and washing temperature. Adjust the spin speed
or spin intensity in accordance with the fabric
type.
Checking the Clothes before
Loading
•
•
•
To help distribute the load evenly during
spinning, combine large and small items in a
load.
•
•
Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not
wash heavily soiled items with lightly soiled
ones.
Do not wash single small items. Add 1-2 similar
items to the load to prevent an out-of-balance
load.
Colour (White, Lights, Darks): Wash dark or dyed
clothes separately from whites or light colours.
Mixing dyed clothes with light clothes can result
in dye transfer or discolouration of lighter
clothes.
Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
appliance and clothes.
•
Lint (Lint producers, Collectors): Wash separately
lint producing fabrics from lint collecting fabrics.
Lint producers can result in pilling and linting on
the lint collectors.
Checking the Clothes Care Label
The symbols tell you about the fabric content of
your garment and how it should be washed.
•
•
•
Wash delicates (stockings, underwired bras) in a
wash net.
Symbols on the Care Labels
Close zippers, hooks and strings to make sure
that these items do not snag on other clothes.
Symbol
Wash / Fabric type
Normal Wash
Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
•
•
Cotton, Mixed Fabrics
•
•
Easy Care
Adding Detergents and
Softeners
Synthetic, Mixed Fabrics
•
•
Special Delicate Wash
Delicates
Detergent Dosage
•
•
Hand Wash Only
Wool, Silk
•
Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and the washing temperature. Use only
•
Do not wash
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23
OPERATION
detergents that are suitable for Drum (front
load) type washers.
•
Minimum load: 1/3 of full load.
•
•
If too many suds occur, reduce the detergent
amount.
Using the Dispenser
To add detergent dosage to the dispenser:
If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
•
•
•
If you wish to use liquid detergent, follow the
guidelines provided by the detergent
manufacturer.
1
2
Open the dispenser drawer.
Add the detergent and softener into the
appropriate compartments.
You can pour liquid detergent directly into the
main detergent drawer if you are starting the
wash cycle immediately.
Do not use liquid detergent if you are using the
Delay End function, or if you have selected Pre
Wash option, as the liquid will dispense
immediately and may harden in the drawer or
the tub.
•
Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the load. For best results, avoid
overdosing the detergent. Failing to do so will
cause oversudsing.
a
b
c
Main wash detergent compartment
Pre-wash detergent compartment
Liquid fabric softener compartment
•
•
Refer to the label of the clothes, before adding
the detergent and choosing the water
temperature.
Use only suitable detergents for the respective
type of clothing:
-
Liquid detergent is often designed for special
applications, e.g. for coloured fabric, wool,
delicate or dark clothes.
3
Gently close the detergent dispenser drawer
before starting the cycle.
•
Slamming the drawer closed may result in
the detergent overflowing into another
compartment or dispensing into the drum
earlier than programmed.
-
-
Powdered detergent is suitable for all types of
fabric.
For better washing results of white and pale
garments, use powdered detergent with
bleach.
•
•
Be careful not to get a hand caught in the
drawer while closing.
-
Detergent is flushed from the dispenser at the
beginning of the wash cycle.
It is normal for a small amount of water to
remain in the dispenser compartments at
the end of the cycle.
NOTE
Fabric Softener Compartment
•
Do not let the detergent harden. Doing so may
This compartment holds liquid fabric softener,
which is automatically dispensed during the final
rinse cycle. Either powdered or liquid fabric
softener may be used.
lead to blockages, poor rinse performance or
odour.
•
•
Full load: According to manufacturer’s
recommendation.
•
Pour fabric softer to the maximum fill line.
Pouring excessive fabric softener over the
Part load: 1/2 of the normal amount.
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24
OPERATION
maximum fill line can cause it to dispense too
early, which may stain the clothes.
Adding Water Softener
A water softener, such as anti-limescale can be
used to cut down on the use of detergent in areas
with high water hardness level.
•
First add detergent, and then the water softener.
Dispense according to the amount specified on
the packaging.
NOTE
•
Do not pour fabric softener directly onto the
clothes in the wash drum, doing so will cause
dark staining on the clothes that will be difficult
to remove.
•
Do not leave the fabric softener in the detergent
drawer for more than 1 day. Fabric softener may
harden. Softener may remain in the dispenser if
it is too thick. The softener should be diluted if
the consistency is too thick so that it can flow
easily.
•
•
Do not open the drawer when water is being
supplied during the wash.
Solvents (benzene, etc.) must never be used.
Adding Detergent Tablets
Detergent tablets can also be used when washing.
1
Open the door and put detergent tablets into
the drum before loading the clothes.
2
Load the clothes into the drum and close the
door.
NOTE
•
Do not put tablets into the dispenser.
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25
OPERATION
Programme Table
Washing Programme
Cotton
40 °C (Cold to 95 °C)
Max. Load: Rating
Description
Washes normally soiled clothes by combining various drum motions.
•
Pressing the Start/Pause button without selecting a programme will cause the
Cotton programme to begin immediately, using the default settings.
Eco 40-60
40 °C (40 °C to 60 °C)
Max. Load: Rating
Description
Washes normally soiled cotton clothes declared to be washable at 40 °C or 60 °C.
TurboWash 39
40 °C (Cold to 60 °C)
Max. Load 5 kg
Description
With 4 water jets operating during the wash and rinse, this washing machine can wash
a half load of lightly soiled clothes for approximately 39 minutes.
Mixed Fabric
40 °C (Cold to 60 °C)
Max. Load 4 kg
Description
Washes mixed fabrics simultaneously.
•
Use for various kind of fabrics except special garments (silk/delicate, sports wear,
dark clothes, wool, duvet/curtains).
Easy Care
40 °C (Cold to 60 °C)
Max. Load 4 kg
Max. Load 5 kg
Description
Washes clothes that do not need ironing after washing.
•
Use for Polyamide, acrylic, polyester.
Silent Wash
40 °C (Cold to 60 °C)
Description
Washes clothes with less noise and vibration than other washing programmes.
•
Use for lightly soiled white cotton (underwear).
Allergy Care
60 °C
Max. Load 4 kg
Max. Load 3 kg
Description
Helps minimise substances that cause an allergic reaction.
•
Use for cotton, underwear, pillow covers, bed sheets, baby wear.
Delicates
20 °C (Cold to 40 °C)
Description
Washes machine-washable lingerie, sheer and lacy clothes.
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26
OPERATION
Hand/Wool
30 °C (Cold to 40 °C)
Max. Load 2 kg
Description
Washes hand-washable and machine-washable delicate clothes such as washable
wool, lingerie, dresses etc.
•
Use detergent for machine washable woolens
Sportswear
40 °C (Cold to 40 °C)
Max. Load 3 kg
Max. Load 2 kg
Description
Washes special garments like sports and outdoor wear.
•
Use for water-repellent fabric laminate used on clothing.
Speed 14
20 °C (20 °C to 40 °C)
Description
Washes small loads of lightly soiled clothes for approximately 14 minutes.
Max. Load 2.5 kg (1 down
Duvet
Cold (Cold to 40 °C)
duvet)
Description
Washes large items such as bed covers, pillows, sofa covers, etc.
Tub Clean
-
-
-
Description
This function helps clean the inside of your appliance's tub.
Download Cycle
-
Description
This programme allows you to download a new and special washing programme to
your appliance with a smartphone. The default programme is Rinse+Spin
.
NOTE
•
Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing to avoid damage to clothes.
Select the proper wash temperature and spin speed for the desired programmes.
Actual water temperature may differ from the declared cycle temperature.
Neutral detergent is recommended.
•
•
•
Extra Options
*1 This option is automatically inserted in the programme and can not be deselected.
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27
OPERATION
NOTE
•
Rinse+, Delay End and Add Item options can be selected for every washing programme in this table.
Programme
Cotton
Steam
TurboWash
Pre Wash
Intensive
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
Eco 40-60
TurboWash 39
Mixed Fabric
Easy Care
*1
#
#
#
#
#
#
#
#
#
#
#
Silent Wash
Allergy Care
Delicates
*1
#
#
#
Hand/Wool
Sportswear
Speed 14
*1
#
Duvet
#
#
Selectable Maximum Spin Speed
Spin Speed
Programme
Default
Available
Cotton
1400 rpm
1400 rpm
1200 rpm
1000 rpm
1400 rpm
800 rpm
All
All
Eco 40-60
TurboWash 39
Mixed Fabric
Easy Care
400 to 1400 rpm
All
All
Up to 1000 rpm
All
Silent Wash
Allergy Care
1400 rpm
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28
OPERATION
Spin Speed
Programme
Default
800 rpm
800 rpm
800 rpm
400 rpm
1000 rpm
Available
Up to 800 rpm
Up to 800 rpm
Up to 800 rpm
All
Delicates
Hand/Wool
Sportswear
Speed 14
Duvet
Up to 1000 rpm
NOTE
•
Actual maximum spin speed may vary depending on the load conditions. The values above are rounded
to the nearest hundred.
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29
OPERATION
2
3
4
5
Press the Power button.
Extra Options and
Functions
Add detergent.
You can use the extra options and functions to
customize the programmes.
Select a washing programme.
Customizing a Washing
Programme
Each programme has default settings that are
selected automatically. You may also customize
these settings using these buttons.
Customize the washing programme (Temp.
,
Spin Rinse+ and Intensive) as necessary.
,
6
Press the Start/Pause button.
Temp.
This button selects the wash temperature for the
selected programme.
Only Using a Spin Function
•
Press the Temp. button until the desired setting
is lit.
1
Prepare the clothes and load the drum.
•
Select the water temperature suitable for the
type of load you are washing. Follow the
garment fabric care labels for best results.
2
Press the Power button.
•
Do not select a washing programme and do
not add a detergent.
Spin
The spin intensity level can be selected by pressing
this button repeatedly.
3
4
Press the Spin button.
•
Press the Spin button to select spin speed.
Press the Start/Pause button.
NOTE
NOTE
•
If No of the spin level is selected, the drum of the
•
If you select the washing programme, you will be
washing machine will rotate before the
drainage.
unable to select a spin only. If this occurs, press
the Power button twice to cycle the machine off
and back on.
Rinse+
This function is recommended for people with
detergent allergies.
•
Press and hold the TurboWash button for 3
Using Special Options
You can customize the programmes by using the
following special options:
seconds to add rinse once.
Intensive
This function is used to wash normal and heavily
soiled clothes.
Steam
Adding this option helps provide better cleaning
results.
•
Press and hold the Pre Wash button for 3
seconds.
TurboWash
Follow the next steps to customize a
washing programme:
Adding this option reduces the programme time
but the similar washing results will be provided.
1
Prepare the clothes and load the drum.
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30
OPERATION
5
6
Open the door after it unlocks itself and add or
remove necessary clothing items.
Follow the next steps to use a special
option.
1
2
3
Press the Power button.
Close the door and press the Start/Pause
button.
Select a washing programme.
Change the washing programme (Rinse+
NOTE
•
For safety reasons, the door remains locked
,
when the water level or temperature inside of
the drum is high. It is not possible to add clothes
at this time.
Temp. Spin and Intensive) as necessary.
,
4
5
To use special options, press Steam or
TurboWash button.
Delay End
You can set this function so that the appliance
starts automatically and finishes after a specified
time interval.
Press the Start/Pause button.
1
2
3
4
Press the Power button.
Using Basic Options
You can customize the programmes by using the
following basic options:
Select a washing programme.
Press the Delay End button as necessary.
Press the Start/Pause button.
Pre Wash
This option is recommended when washing a
heavily soiled load.
1
2
3
4
Press the Power button.
NOTE
•
Select a washing programme.
Press the Pre Wash button as necessary.
Press the Start/Pause button.
Except for LED of the Delay End button, all LEDs
on the control panel will be turned off within 20
minutes. This feature may vary depending on
the model purchased.
•
The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, clothes
and other factors.
Add Item
You can use this option in order to add or remove
clothes after the washing programme has started.
•
•
To cancel the function, the Power button should
be pressed.
1
2
3
4
Press the Power button.
Avoid using liquid detergent for this function.
Select a washing programme.
Press the Start/Pause button.
Press the Add Item button as necessary.
Settings
Child Lock
Use this option to disable the controls. This
function can prevent children from changing cycles
or operating the appliance.
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31
OPERATION
NOTE
•
Once this function is set, all buttons are locked
except the Power button.
•
When the controls are locked, [L and the
remaining time are alternatively shown on the
display during the wash while this function is
engaged.
•
Turning off the power will not reset this function.
You must deactivate this function before you can
access any other functions.
Locking the Control Panel
1
2
Turn on the power.
Press and hold the Delay End and Add Item
buttons at the same time for 3 seconds to
activate this function.
•
A beeper will sound, and CL will appear on
the display.
Unlocking the Control Panel
1
2
Turn on the power.
Press and hold the Delay End and Add Item
buttons at the same time for 3 seconds to
deactivate this function.
Beep On/Off
This appliance plays a melody when it starts and
stops.
•
Press and hold the TurboWash and Pre Wash
buttons simultaneously for 3 seconds to
deactivate/activate this function.
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32
SMART FUNCTIONS
SMART FUNCTIONS
notifications on a smartphone. The notifications
are triggered even if the LG ThinQ application is
off.
LG ThinQ Application
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
NOTE
•
If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG ThinQ
application and register it again.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
•
•
The application is subject to change for
appliance improvement purposes without notice
to users.
Remote Start
It allows you to control the appliance remotely
from the LG ThinQ application.
Functions may vary by model.
Download Cycle
You can download new and special cycles that are
not included in the basic cycles on the appliance.
A variety of specialty cycles specific to the appliance
can be downloaded to the successfully registered
appliances.
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a
new cycle is downloaded.
Before Using LG ThinQ
Application
1
Check the distance between the appliance and
the wireless router (Wi-Fi network).
•
If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
NOTE
•
Only one downloaded cycle can be stored on the
appliance at a time.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
Tub Clean Coach
This function shows how many cycles remain
before it is time to run the Tub Clean function.
Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.
Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the appliance
and in the application.
Push Alert
When the cycle is complete or the appliance has
problems, you have the option of receiving push
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33
SMART FUNCTIONS
3
Connect your smartphone to the wireless
router.
•
If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
Installing the LG ThinQ
Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
NOTE
•
To verify the Wi-Fi connection, check that
on the control panel is lit.
f
icon
Using the Appliance Remotely
Remote Start
Use a smartphone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.
•
The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
•
•
LG ThinQ is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
Using this function
If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
1
Put the clothes into the drum.
•
If desired, add bleach or fabric softener to
the appropriate areas of the dispenser.
extender) to improve the Wi-Fi signal strength.
The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
2
3
Press the Power button.
•
•
•
The network connection may not work properly
depending on the Internet service provider.
Press and hold Remote Start button for 3
seconds to enable the remote control function.
The surrounding wireless environment can
make the wireless network service run slowly.
4
Start a cycle from the LG ThinQ application on
your smartphone.
The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
NOTE
•
Once this function is enabled, you can only start
•
•
If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•
Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•
If the door has been opened, you can not start a
cycle remotely.
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34
SMART FUNCTIONS
Disable this function manually
When this function is activated, press and hold the
Remote Start button for 3 seconds.
Smart Diagnosis
This feature is only available on models with the
c
or
d
logo.
Use this feature to help you diagnose and solve
problems with your appliance.
Open Source Software Notice
Information
NOTE
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://
•
For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright
notices are available for download.
•
The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
•
Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
•
Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1
Press the Power button to turn on the
appliance.
•
Do not press any other buttons.
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35
SMART FUNCTIONS
2
Place the mouthpiece of your smartphone
close to the
c
or
d
logo.
.
Max
Max.
10 mm
10 mm
3
4
Press and hold the Temp. button for 3 seconds
or longer while holding the smartphone
mouthpiece to the logo until the data transfer
is complete.
•
Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
•
For best results, do not move the smartphone
while the tones are being transmitted.
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36
MAINTENANCE
MAINTENANCE
WARNING
•
•
Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.
Cleaning the Exterior
Proper care of your appliance can extend the
service life.
Cleaning After Every Wash
What to Clean
Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
Exterior
•
Immediately wipe off any spills.
•
Wipe with a damp cloth and then again with a
dry cloth ensuring there is no moisture in
cabinet joints or crevices.
•
After the wash cycle is finished, wipe the door
and door seal to remove any moisture.
•
Do not press on the surface or the display with
sharp objects.
•
•
Leave the door slightly open to dry the drum.
Wipe the appliance with a dry cloth to remove
any moisture.
Door
•
Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.
WARNING
•
Do not attempt to separate any panels or
disassemble the appliance. Do not apply any
sharp objects to the control panel in order to
operate the appliance.
WARNING
•
Leave the door open to dry inside of the
appliance only if the children are supervised at
home.
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37
MAINTENANCE
Cleaning the Appliance
WARNING
appliance only if the children are supervised at
home.
Periodically & Performing
an Emergency Water
Evacuation
•
Leave the door open to dry inside of the
Tub Clean
This is a special function to help clean the inside of
the appliance by soaking, washing, rinsing and
spinning.
Run this function once a month (or more often if
needed) to reduce build-up of detergent and
softener and other residue.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any sediment
that may be in water that is supplied to the
appliance. Clean the inlet filter every six months or
so, or more often if the water is very hard or
contains traces of limescale.
•
If there is a bad smell or mildew inside the
appliance, run this function once a week for 3
weeks in addition to the regularly prompted
intervals.
•
Turn off the water supply taps to the appliance if
the appliance is to be left for a certain period of
time (e.g. holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•
1E error message will be displayed on the
control panel when the water is not entering the
detergent drawer.
NOTE
•
The tcL message will be displayed to alert to the
recommendation of operating this function.
1
Turn off the power and the water tap and then
unscrew the water inlet hose.
1
2
Remove any clothing or items from the
appliance and close the door.
Open the dispenser drawer and add anti
limescale powder to the main wash
compartment.
•
Tablets can be placed directly into the drum
as an alternative to powder.
2
Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
tooth brush.
3
4
Close the dispenser drawer slowly.
Turn on the power, and then select the Tub
Clean
.
5
6
Press the Start/Pause button to start.
Leave the door open to dry the inside of the
appliance completely.
•
When the inside of the appliance is not dried
completely, it may cause a bad smell or
mildew.
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38
MAINTENANCE
Cleaning the Drain Pump Filter
and Performing an Emergency
Water Evacuation
The drain filter collects threads and small objects
that may have been accidentally left in the clothes.
Make sure that the filter is clean every six months
to ensure smooth running of your appliance.
CAUTION
•
•
Be careful when draining, as the water may be
hot.
Run the drum cleaning programme once a
month (or more often, as needed) to remove
excess detergent and other debris.
Allow the water to cool before cleaning the drain
pump filter. Open the door in an emergency or
perform an emergency water evacuation.
Cleaning the Dispenser Drawer
1
2
Unplug the appliance.
Detergent and fabric softener can build up in the
dispenser drawer. Liquid detergents can remain
under the dispenser drawer and not dispense
completely. Remove the drawer and inserts and
check for build-up of cleaning products once or
Open the cover cap and pull out the drain tube.
twice a month
.
1
Remove the detergent dispenser drawer by
pulling the drawer straight out until the drawer
stops.
•
Then gently pull the drawer outward while
pressing hard the disengage button.
3
Remove the drain plug from the drain tube first
a
, and then drain the water. Then slowly
unscrew the drain pump filter
b
to drain the
remaining water and then proceed to remove
any debris or objects from the filter.
2
Remove the build-up of detergent and
softener.
•
Rinse the drawer and the components of the
drawer with warm water to remove the
build-up from detergent and softener. Use
only water to clean the dispenser drawer.
Dry the drawer and the components of the
drawer with a soft cloth or towel.
4
5
After cleaning the drain pump filter, carefully
reinsert the filter and screw the drain cap back
in clockwise carefully to avoid cross threading
and leakage. Reinsert the plug back into the
drain tube and place the tube into its holder.
3
4
To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess.
•
Remove all residue from the upper and
lower parts of the recess.
Close the cover cap.
Wipe any moisture off the recess with a soft
cloth or towel.
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39
MAINTENANCE
5
Reassemble the components of the drawer to
the proper compartments and insert the
drawer.
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40
TROUBLESHOOTING
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. It is recommended to read the tables
carefully below in order to save your time and money that may cost for calling to LG Electronics service
centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the following
tables before calling to LG Electronics service centre.
Error Messages
Symptoms
Possible Cause & Solution
Water supply is not adequate in that location. Water does not enter
appliance or it enters slowly.
1E
INLET ERROR
•
Check another tap in the house.
Water supply tap is not completely open. Water does not enter the
appliance or it enters slowly.
•
Open fully tap.
Water supply hose(s) are kinked.
Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged.
•
•
Check and clean the inlet valve filter after turning off the taps and
removing the hose connections to the washing machine.
The appliance has a system which detects and corrects the unbalance of
the appliance.
UE
UNBALANCE ERROR
•
The clothes may be too wet at the end of the cycle, rearrange the load to
allow proper spinning. Close the door and press Start/Pause button. It
may take a few moments before the appliance begins to spin. The door
must be locked before spin can be achieved.
Load is too small. This system may stop spinning or even interrupt the
spin cycle altogether if individual heavy articles (e.g. bath mat, bath
robe, etc.) are loaded.
•
Add 1 or 2 similar items or smaller articles of clothes to help balance the
load. Close the door and press Start/Pause button. It may take a few
moments before the appliance begins to spin. The door must be locked
before spin can be achieved.
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41
TROUBLESHOOTING
Symptoms
Possible Cause & Solution
Drain hose is kinked or clogged. Water in the appliance does not drain
or drains slowly.
OE
WATER OUTLET ERROR
•
Clean and straighten the drain hose.
The drain filter is clogged.
Check and clean the drain filter.
Door sensor malfunctions.
•
dE dE1 dEz dE4
DOOR ERROR
•
Please call LG service centre. You can find your local LG service centre
phone number in the warranty card.
This is a control error.
Unplug the power plug and call for service.
Over load in motor.
tE
CONTROL ERROR
•
LE
MOTOR LOCKED ERROR
•
Let the appliance wait for 30 minutes until the motor is cooled down and
then, restart the cycle.
Water overfills due to a possible faulty water valve.
Close the water tap. Unplug the power plug. Call for service.
Water level sensor malfunctions.
Close the water tap. Unplug the power plug. Call for service.
FE
OVERFLOW ERROR
•
PE
PRESSURE SENSOR
ERROR
•
Vibration sensor malfunctions.
Call for service.
vs
VIBRATION SENSOR
ERROR
•
Is supply/drain hose or drain pump frozen?
FF
FROZEN FAILURE
•
Supply warm water into the drum in order to unfreeze the drain hose and
the drain pump. Cover the supply hose with wet and warm towel.
Water leaks.
Call for service.
AE
WATER LEAKAGE
•
Power failure or inadequate electrical service may have occurred during
operation.
PF
POWER FAILURE
•
Press the Start/Pause button to restart the cycle.
Noises You Might Hear
Symptoms
Possible Cause & Solution
Foreign objects, such as keys, coins, or safety pins may be in the drum.
Rattling and clanking
noise
•
Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
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42
TROUBLESHOOTING
Symptoms
Possible Cause & Solution
Thumping sound
Heavy clothes may produce a thumping sound. This is usually normal.
•
If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance.
Pause the programme and redistribute the clothes after the door unlocks.
Package materials are not removed.
Remove package materials.
The clothes may be unevenly distributed in the drum.
Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
•
Vibrating noise
•
•
•
See the Levelling the Appliance instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
•
Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.
Operation
Symptoms
Possible Cause & Solution
Water is leaking.
House drain pipes are clogged.
Unclog waste pipes. Contact plumber if necessary.
•
Leakage is caused by improper installation of drain hose or clogged
drain hose.
•
Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
Refit the drain pump filter.
•
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43
TROUBLESHOOTING
Symptoms
Possible Cause & Solution
Control panel has powered off due to inactivity.
This is normal. Press the Power button to turn the appliance on.
Appliance is unplugged.
Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
Turn the water supply tap completely.
Controls are not set properly.
Make sure that the programme is correctly set. Close the door and press
Appliance does not
operate.
•
•
•
•
the Start/Pause button.
Door is open.
•
Close the door and make sure that nothing is caught under the door
preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
•
Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the programme where it stopped once power is restored.
Appliance does not
operate.
Control needs to be reset.
•
Press the Power button, then reselect the desired programme and press
the Start/Pause button.
Start/Pause was not pressed after a programme was set.
•
Press the Power button, then reselect the desired programme and press
the Start/Pause button. The appliance is turned off if the Start/Pause
button is not pressed within a certain time.
Extremely low water pressure.
•
Check another tap in the house to make sure that household water
pressure is adequate.
Appliance is heating the water or making steam.
•
The drum may stop operating temporarily during certain cycles, while
water is safely heated to a set temperature.
Buttons may not
function properly.
The Child Lock option is activated.
Deactivate the Child Lock option if necessary.
The door cannot be opened for safety reasons once the appliance starts.
This is normal. You can safely open the door after turns off.
•
Door does not open.
•
H
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44
TROUBLESHOOTING
Symptoms
Possible Cause & Solution
Appliance is not filling
properly.
Inlet filter clogged.
Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
Make sure that both hot and cold water taps are turned on all the way.
Hot and cold supply hoses are reversed.
Check supply hose connections.
Kinked drain hose.
Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
•
•
•
•
Appliance does not
drain water.
•
•
Make sure that the drain hose is no higher than 1.2 m above the bottom of
the appliance.
Detergent is not
dispensed completely
or not dispensed at all.
Too much detergent is used.
Follow the guidelines provided by the detergent manufacturer.
Drain Pump Filter may be blocked.
Clean the Drain filter.
The load is too small.
Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
•
•
Cycle time is longer
than usual.
•
•
Always try to wash articles with similar weight in order to allow the
appliance to evenly distribute the weight of the load for spinning.
The load is out of balance.
Manually redistribute the load if articles have become tangled.
Unbalance is detected or suds removing programme is on.
•
Cycle end is delayed
•
This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.
Performance
Symptoms
Possible Cause & Solution
Poor stain removal
Previously set stains.
•
Articles that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
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45
TROUBLESHOOTING
Symptoms
Staining
Possible Cause & Solution
Bleach or softener is dispensed too soon.
•
Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
•
Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the drum.
•
Always use the detergent dispenser to ensure that bleach or softener is
properly dispensed at the right time in the programme.
Clothes were not properly sorted.
•
Always wash dark colours separately from light colours and whites to
prevent discoloration.
•
Never wash heavily soiled items with lightly soiled items.
Wrinkling
Appliance is not unloaded promptly.
•
Always remove items from the appliance as soon as the programme is
complete.
Appliance is overloaded.
•
The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
•
Hot water rinse can set wrinkles in garments. Check the supply hose
connections.
Spin speed may be too high.
•
Set the spin speed to suit the garment type.
Odour
Symptoms
Possible Cause & Solution
Musty or mildewy
odour in appliance
Inside of drum is not cleaned properly.
Run the Tub Clean function regularly.
•
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
•
When installing the drain hose, make sure that it does not get kinked or
blocked.
If the detergent dispenser is not cleaned regularly, odours can occur
from mold or foreign substances.
•
Remove and clean the detergent dispenser, especially the top and bottom
of the dispenser’s opening.
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46
TROUBLESHOOTING
Wi-Fi
Symptoms
Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
•
Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ
.
Mobile data for your smartphone is turned on.
•
Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
•
The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).
The router frequency is not 2.4 GHz.
•
Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
•
If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
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