LG CORDZERO A9 S User Manual

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OWNER'S MANUAL  
A9 S  
• Charge the battery fully before first use.  
• Read the Safety Instructions before using the product.  
• After reading this manual, keep it in an easily accessible location.  
Copyright © 2020 LG Electronics Inc. All Rights Reserved  
MFL69883639  
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3
TABLE OF CONTENTS  
4 IMPORTANT SAFETY  
INSTRUCTIONS  
4
4
8
READ ALL INSTRUCTIONS BEFORE USE  
WARNING STATEMENTS  
CAUTION STATEMENTS  
9 INSTALLATION  
9
Product Overview  
12 Installing the Charging Station  
15 Storing the Accessories  
16 OPERATION  
16 Getting Started  
18 Charging the Battery  
18 Using the Nozzles and Tools  
21 SMART FUNCTIONS  
21 Using LG ThinQ Application  
24 Smart Diagnosis™ Function  
25 MAINTENANCE  
25 Cleaning the Appliance  
27 Cleaning the Nozzle  
29 TROUBLESHOOTING  
29 Before Calling for Service  
31 LIMITED WARRANTY  
31 USA  
34 APPENDIX  
34 U.S. Patent Protection  
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4
IMPORTANT SAFETY INSTRUCTIONS  
IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USE  
Safety Messages  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and  
follow all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages  
will follow the safety alert symbol and either the word WARNING or CAUTION.  
These words mean:  
WARNING  
You may be killed or seriously injured if you do not follow instructions.  
CAUTION  
You may be injured or cause damage to the product if you do not follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,  
and tell you what may happen if the instructions are not followed.  
WARNING STATEMENTS  
WARNING  
To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this  
product, follow basic precautions, including the following:  
Technical Safety  
This appliance is not intended for use by persons (including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or  
instruction concerning use of the appliance by a person responsible for their safety.  
Do not allow to be used as a toy. Close attention is necessary when used by or near children.  
Do not allow children to play with or hang on the appliance.  
Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped,  
damaged, left outdoors, or dropped into water, return it to a service center.  
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges  
or corners. Do not run appliance over cord. Keep cord away from heated surfaces.  
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.  
Place the cords from other appliances out of the area to be cleaned.  
Have servicing performed by a qualified repair person using only identical replacement parts. This will  
ensure that the safety of the product is maintained.  
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IMPORTANT SAFETY INSTRUCTIONS  
5
Battery  
Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in  
electric shock, fire and/or serious injury.  
Never use the battery, adapter, and the charging station from other appliances with this appliance. Use  
only the battery and the charging station provided by LG Electronics.  
Use appliances only with specifically designated battery packs. Use of any other battery packs may  
create a risk of injury and fire.  
Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of  
battery pack may create a risk of fire when used with another battery pack.  
Never use the battery, adapter, and the charging station from this appliance with other appliances.  
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may  
exhibit unpredictable behavior resulting in fire, explosion or risk of injury.  
Do not disassemble, remove or short-circuit the battery.  
Have the battery replaced when it is no longer able to hold a charge.  
Refer to the Charging the Battery section instructions for the method of replacing the battery.  
When disposing of this appliance, follow regulations for disposal of rechargeable lithium-ion batteries.  
Follow all local ordinances and regulations when handling or disposing of the battery.  
Disconnect battery pack before cleaning or servicing.  
Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack,  
picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing  
appliances that have the switch on invites accidents.  
Disconnect the battery pack from the appliance before making any adjustments, changing accessories,  
or storing appliance. Such preventive safety measures reduce the risk of starting the appliance  
accidentally.  
When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails,  
screws or other small metal objects, that can make a connection from one terminal to another. Shorting  
the battery terminals together may cause burns or a fire.  
Under abusive conditions, liquid may be ejected from the battery. If this happens, avoid contact. If  
contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help.  
Liquid ejected from the battery may cause irritation or burns.  
Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated  
in the instructions for use and care.  
Battery Specifications  
One or two batteries are provided. The number of batteries varies depending on the model purchased.  
- Model Name: EAC63382204  
- Type: Rechargeable Lithium-ion Battery  
- Rated Capacity: DC 25.2 V, 2.4 Ah/60.48 Wh(Min. 2.3 Ah/57.96 Wh)  
Installation  
To avoid an electrical shock or fire, do not install, charge or store the appliance where it may be exposed  
to water, rainfall or high humidity.  
Install, charge and store the appliance in a well-ventilated place.  
Avoid operating the appliance in areas where there is a risk of leakage of flammable gas, industrial oil or  
metallic dust.  
Do not store or install the appliance, power cord or plug near heating devices or open flames.  
Install the charging station on a firm, level surface.  
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6
IMPORTANT SAFETY INSTRUCTIONS  
To prevent tipping, self-standing mode installations should be anchored to the wall using the provided  
stand anchoring screw, anchoring block and double-sided tape.  
In wall-mounted mode installations, the charging station should be secured tightly to the wall using the  
provided wall anchoring screws.  
Use the anchoring screws only when attaching to concrete or similar solid surfaces.  
Never drill into a wall without first checking that the area behind it is free from power conduits,  
plumbing, vents, or cables.  
Do not use or store the appliance at temperatures below 41 °F (5°C) or above 100 °F (38°C).  
Do not store or install the appliance where it is exposed to temperatures below freezing or exposed to  
outdoor weather conditions.  
When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord or  
plug.  
Operation  
Read all instructions before using the appliance, and save these instructions.  
Use only as described in this manual. Use only manufacturer’s recommended attachment.  
This appliance is designed for normal indoor domestic use only. It is not to be used for any non-  
residential, commercial, or industrial application.  
Do not use or store the appliance in any outdoor location, garage environment or on wet surface.  
This product should only be used with a 100 V - 240 V~ 50/60 Hz outlet. Make sure to check the  
power specifications of the place where you intend to use the appliance.  
Do not handle the power cord, plug, or appliance controls with wet hands.  
Wipe any moisture or dirt off the cord or plug with a dry cloth.  
Unplug the power cord using the plug, not the cord. Pulling on the cord can damage it and result in  
electric shock or fire.  
Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has  
missing or broken parts, including a damaged cord or plug. Take it to an authorized LG Electronics  
service center or dealer for assistance.  
Do not apply excessive force to the power cord to bend it, or place it under a heavy object as this will  
damage it.  
Do not use multiple-outlet adapters with this appliance. Make sure to use a power socket with a capacity  
of 10 A.  
Do not plug the appliance into a damaged or loose outlet.  
Make sure to unplug the power cord when the appliance is not to be used for an extended period of  
time.  
Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.  
Before using the appliance, remove any wire or string on the floor.  
Avoid touching the prongs of the power plug with your finger(s) when unplugging the power cord.  
Do not cover the power cord with a rug or carpeting.  
Push the power plug firmly into the wall outlet so that it is not loose.  
If the product has been submerged, contact an LG Electronics service center or dealer for instructions  
before resuming use.  
If the product makes a strange noise or emits an odor or smoke, discontinue use and contact an LG  
Electronics customer information center.  
Only qualified technicians or service personnel from LG Electronics may disassemble, repair or modify  
the appliance.  
Never insert a sharp metallic object such as a pin, nail or knife in a hole or gap in the appliance or the  
charging station.  
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IMPORTANT SAFETY INSTRUCTIONS  
7
Do not vacuum liquids with this appliance. Make sure that no water, beverage or detergent gets inside  
the appliance or the charging station.  
Do not allow the appliance to sweep up blades, thumb tacks, sawdust, sharp objects, or hot or cold  
ashes.  
Do not allow children to use the appliance.  
Do not let children or pets get close to the appliance when using, charging or storing.  
Do not insert the nozzle or tools in your mouth.  
Keep clothing and hair, fingers, or other parts of the body away from openings and moving parts.  
Do not operate the appliance with the suction inlet or outlet blocked.  
Do not use in an enclosed space where vapors are present from paint thinner, mothproofing substances,  
flammable dust or other explosive or toxic materials.  
Make sure that the filter is installed before use.  
Do not use with the dust bin opened.  
Do not touch the charging terminals on the appliance or the charging station, or insert an electrified  
object inside the appliance or the station.  
Always store the appliance on the self-standing or wall-mounted charging station when it is not in use.  
Do not lean the appliance on walls, chairs or tables.  
If the earth leakage breaker is tripped when the product is put on the charging station, immediately  
remove the appliance from the charging station. Contact an LG Electronics customer service center.  
Use extra care when cleaning on stairs.  
Do not use or store a heating device or flammable substance (ether, benzene, alcohol, chemicals,  
combustible sprays, insecticide, air freshener or cosmetics) in close proximity to the appliance.  
Do not attempt to clean up a liquid substance (water, beverage), odorous substances (candy, chocolate,  
pet excrement), metallic objects (blades, pins), flammable substances, surfactants, or glass shards with  
this appliance.  
In the event of a gas leak (natural gas, propane gas, etc.) do not operate this or any other appliance.  
Open a window or door to ventilate the area immediately.  
Do not hold the charging station upside down with the battery in the charging station.  
Do not expose the appliance, and the battery in particular, to heat, a heating device or direct sunlight.  
Do not keep the appliance or its battery inside a vehicle which is exposed to direct sunlight.  
Never allow any water, beverage or detergent to get inside the battery.  
Do not apply physical impacts to the battery.  
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair,  
and anything that may reduce air flow.  
Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they  
may be present.  
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
Do not use without dust bag and/or filters in place.  
Maintenance  
Make sure to unplug the power cord when cleaning or maintaining the charging station.  
Do not wash the inlet port or the dust bin with water or detergent.  
Do not use detergents, polishes or air fresheners to clean the dust bin.  
Do not apply or spray a flammable substance (gasoline or thinner) or surfactants (detergent or bath  
soap) on the appliance.  
Wash hands after handling nozzles. The nozzles contain carbon fiber, and contact may cause minor skin  
irritation.  
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8
IMPORTANT SAFETY INSTRUCTIONS  
Disposal  
• Keep packing materials out of the reach of children. Packaging materials can pose a suffocation risk for  
children.  
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children  
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight  
chambers.  
• Dispose of this appliance according to local, state, and regional laws and regulations.  
• Contact your local city council or the related government authority before disposing of this appliance.  
• In case rechargeable battery is included in this product, the entire device should be recycled in  
compliance with rechargeable battery recycling standards because of the internal battery. To dispose of  
CAUTION STATEMENTS  
CAUTION  
• To reduce the risk of injury to persons, malfunction, or damage to the product or property when using  
the appliance, follow basic safety precautions, including the following:  
Operation  
• This appliance has a built-in safety device to prevent damage from overheating. If the appliance  
becomes overheated after extended use, it may automatically turn off. If this occurs, leave the appliance  
in a cool, well-ventilated area for about an hour before turning on the power again.  
• Do not subject the product to shocks or drop it.  
• Secure the appliance in the charging station when not in use, to avoid it falling over.  
• Do not install wet or damp filters.  
• Make sure to wipe up any liquid such as water or oil or pet excrement from the floor before using the  
appliance.  
• Do not clean the product with a volatile or organic solvent (thinner or acetone).  
• Always use a soft cloth to clean the appliance.  
• Remain aware of your surroundings while using the appliance to avoid colliding with people or animals.  
• Do not kick or apply force to the appliance.  
• Do not put any object other than the appliance, especially a metallic or magnetic object, on the charging  
station.  
• Do not clean the same spot repeatedly for an extended period of time.  
• Vibration from the inlet port or rotating brush may damage the floor or the carpet.  
• Keep fingers away from pinch points when assembling the appliance or the charging station.  
• Do not let a child or a pet hang onto the charging station.  
• Follow all applicable state and local codes and regulations when installing the mounting station.  
• Do not use the double-sided tape to anchor the charging station on wallpaper. Use the provided screws  
to anchor the charging station. The weight of the charging station and the appliance could damage the  
paper.  
• Do not apply force or any impact to the cyclonic mesh filter.  
• Do not remove the battery during operation.  
SAVE THESE INSTRUCTIONS  
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INSTALLATION  
9
INSTALLATION  
Product Overview  
The images in this guide may be different from the actual components and accessories, which are subject  
to change by the manufacturer without prior notice for product improvement purposes.  
NOTE  
For your safety and for extended product life, use only authorized components. The manufacturer is not  
responsible for product malfunction, property damage or bodily injury caused by the use of separately  
purchased unauthorized components, parts, or non-LG products.  
The floor stand dock and floor stand pipe are not installed in wall-mount installation.  
Front View  
†: This feature is only available on some models.  
a Charging Station  
b Auxiliary Charging Station  
c Battery (Dual Battery†)  
d Product Body  
k Exhaust Filter  
l Pre-filter  
m Kompressor Lever  
n Cyclonic Mesh Filter  
e Extension Pipe  
f Nozzle  
g Floor Stand Dock  
h Floor Stand Pipe  
i Adapter  
j Tool Holders  
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10 INSTALLATION  
Installation Kit  
Accessories  
†: This accessory is only available on some models.  
Included Accessories  
a Wall Anchoring Block†  
b Double-Sided Tape†  
c Drywall Anchor†  
d Wall Anchoring Screw†  
e Stand Anchoring Screw†  
Tools and Accessory Bag  
a Charging Station  
b Extension Pipe  
c Adapter  
d Pre-filter  
e Battery (Dual Battery†)  
f Floor Stand Dock†  
g Floor Stand Pipe†  
a Hard Dirt Tool†  
b Mattress Tool†  
c Multi-angle Tool†  
d Flexible Crevice Tool†  
e Flexible Hose Extension†  
f Accessory Bag†  
Basic Accessories  
a Combination Tool  
b Crevice Tool  
NOTE  
• The batteries, exhaust filter and the pre-filter will  
eventually need to be replaced. Contact an LG  
Electronics customer service center.  
c Cleaning Brush  
Nozzles  
a Power Carpet Nozzle†  
b Power Punch Nozzle†  
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11  
INSTALLATION  
Specifications  
Appliance  
Model  
A9**********  
Dimensions  
(Width X Depth X Height)  
10.2 in X 10.6 in X 44.1 in  
260 mm X 270 mm x 1120 mm  
Weight  
Approximately 5.67 lb (2.57 kg)  
Power Consumption  
370 W in Turbo Mode (Maximum 590 W)  
120 W in Power Mode  
68 W in Normal Mode  
Battery Run Time  
(Using two battery)  
Using with the Power Drive  
Nozzle  
Using Nozzles other t an the  
h
Power Drive Nozzle  
Up to 12 minutes in Turbo Mode  
Up to 40 minutes in Power Mode  
Up to 14 minutes in Turbo Mode  
Up to 60 minutes in Power Mode  
Up to 80 minutes in Normal Mode Up to 120 minutes in Normal Mode  
Using with the Power Drive  
Nozzle  
Up to 6 minutes in Turbo Mode  
Up to 20 minutes in Power Mode  
Using Nozzles other than the  
Power Drive Nozzle  
Up to 7 minutes in Turbo Mode  
Up to 30 minutes in Power Mode  
Battery Run Time  
(Using one battery)  
Up to 40 minutes in Normal Mode Up to 60 minutes in Normal Mode  
Charger Adaptor  
ADC-30FSA-30 29430EPCU  
100 V - 240 V~, 50/60 Hz, 0.8 A  
DC 29.4 V, 1.0 A  
Model  
Input  
Output  
Dimensions are given for the assembled product body, extension pipe and nozzle.  
Battery run time is the result of using a fully charged battery according to the LG Electronics test  
standard. Results may be different depending on actual use environment and period of use.  
The Power Drive Nozzle contains the direct drive motor that rotates the nozzle cleaning head directly.  
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12 INSTALLATION  
Installing the Charging  
Station  
CAUTION  
• Keep fingers away from pinch points when  
assembling the appliance or the charging  
station.  
WARNING  
• To prevent tipping, self-standing mode  
installations should be anchored to the wall  
using the provided stand anchoring screw,  
anchoring block and double-sided tape.  
CAUTION  
• Do not allow children or pets to hang onto the  
charging station. They could be injured or cause  
damage to the appliance.  
• Take care not to drop the product parts while  
unpacking them to avoid appliance damage or  
personal injury.  
• Do not use double-sided tape to attach the  
charging station to wallpaper. The weight of the  
charging station and the product body could  
damage the paper.  
NOTE  
• The charging station can be removed as needed.  
To remove it, hold the floor stand dock steady  
and pull up on the charging station.  
• Use the stand anchoring screw on concrete or  
solid walls. If the appliance is not anchored  
securely and falls, it could result in damage to  
property or the product.  
NOTE  
• Once assembled, the floor stand dock and the  
floor stand pipe cannot be disassembled.  
• The cost of a service call to install or reinstall the  
charging station is not covered under the  
warranty.  
1
2
Place the floor stand dock on a hard and level  
floor and assemble the floor stand pipe.  
Self-Standing Installation  
Follow the steps below to install the charging  
station on a hard and level floor.  
Clip the power cord tidily into the cord keeper  
a on the back of the floor stand pipe.  
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INSTALLATION 13  
3
Assemble the charging station onto the top of  
the floor stand pipe.  
7
Plug the power cord into the power outlet.  
Using Double-Sided Tape to Secure the  
Appliance  
1
Use the double-sided tape a to attach the  
wall anchoring block b to the charging  
station.  
4
5
Connect the power adapter to the port on the  
back of the charging station.  
Remove the center section of double-sided  
tape before attaching it to the wall  
anchoring block.  
Drill a hole in the wall and insert the drywall  
anchor b if needed.  
Before drilling, make sure that there are no  
pipes or electrical wires inside the wall at  
the desired location.  
2
Attach the second piece of double-sided tape  
to the other side of the wall anchoring block  
to secure it to the wall.  
For drywall anchor: use 1/4(6.5 mm) drill  
bit  
For concrete or wall stud: use 1/8(3 mm)  
drill bit  
Do not use double-sided tape on wallpaper.  
If screwing into drywall, use the drywall  
anchor.  
6
Align the wall anchoring block c of the  
chanrging station, and fix the charging station  
to the wall by tightening the anchoring screw  
d all the way.  
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14 INSTALLATION  
Wall-Mounted Installation  
For wall-mounted installations, the charging  
station must be attached securely to the wall using  
the provided (short) wall anchoring screws.  
Compact Installation  
For safety and convenience, install the charging  
station using the self-standing or wall-mounted  
installation methods. If you choose not to install  
the charging station, place it on a level floor for  
charging or storage.  
• The detachable nozzle storage cannot be  
attached to the charging station in a wall-  
mounted installation.  
1
2
3
Connect the power adapter to the port on the  
back of the charging station.  
1
Connect the power adapter to the port on the  
back of the charging station.  
Place the charging station on a hard and level  
floor.  
2
Drill 2 holes and insert the drywall anchors (if  
needed) at least 3.25 ft (1 m) from the floor  
and near enough to easily reach a power  
outlet.  
Separate the extension pipe and nozzle from  
the product body before charging or storing  
the appliance.  
• Before drilling, make sure that there are no  
pipes or electrical wires inside the wall at  
the desired location.  
• For drywall anchor: use 1/4(6.5 mm) drill  
bit  
• For concrete or wall stud: use 1/8(3 mm)  
drill bit  
• If screwing into drywall, use the drywall  
anchors.  
4
Plug the power cord into the power outlet.  
CAUTION  
• Leaving the appliance on a level floor for a long  
time with the extension pipe and nozzle  
attached may damage the appliance.  
3.25 ft  
3
4
Attach the charging station to the wall with  
the wall anchoring screws.  
Plug the power cord into the power outlet.  
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INSTALLATION 15  
Assembling the Appliance  
Follow these steps to safely assemble the  
appliance.  
Storing in the Accessory Bag  
If the accessory bag is included in the model you  
purchased, you can store the tool in the accessory  
bag.  
1
Firmly attach the extension pipe c, nozzle d,  
or tool onto the product body a.  
CAUTION  
To detach the extension pipe, press the  
extension pipe release button b.  
Do not store the product body or battery in the  
accessory bag. If the appliance or battery are  
damaged, it could cause an explosion or fire.  
Do not throw or drop the accessory bag  
containing accessories. It may damage the  
appliance or cause personal injury.  
NOTE  
Do not use the accessory bag for purposes other  
than for storage of nozzles or tools.  
2
Put the product body on the charging station.  
See Charging the Battery for instructions  
on installing and charging the battery.  
Storing the Accessories  
Storing the Tools  
Store the frequently used tools such as the  
combination tool, crevice tool and cleaning brush  
at the bottom of the charging station.  
Slide the cleaning brush up into the tool holder.  
Slide the combination tool over the cleaning  
brush and onto the tool holder.  
To remove a tool, press the release button at the  
front of the tool.  
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16 OPERATION  
OPERATION  
• Do not use tools to clean a TV, monitor or LCD  
display as they may scratch these surfaces.  
Getting Started  
Before Using the Appliance  
• Make sure that the exhaust filter and pre-filter  
are properly assembled before using the  
appliance.  
Assembling Attachments  
Nozzles and tools can be attached to either the  
product body or the end of the extension pipe.  
• Close the dust bin cover properly before using  
the appliance. If the dust bin cover is left open,  
the suction strength may deteriorate and affect  
the cleaning performance.  
CAUTION  
• Running the appliance for a long period of time  
with a tool connected may cause the motor to  
overheat.  
• This appliance has a built-in safety device to  
prevent overheating. If the appliance becomes  
overheated after extended use, it may  
automatically turn off. If this occurs, leave the  
appliance in a cool, well-ventilated area for  
about an hour before turning on the power  
again.  
• This appliance has a built-in safety device to  
prevent overheating. If the appliance becomes  
overheated after extended use, it may  
automatically turn off. If this occurs, leave the  
appliance in a cool, well-ventilated area for  
about an hour before turning on the power  
again.  
• Make sure to remove any foreign object such as  
a sock or stocking before using the appliance.  
Any foreign object on the inlet port or extension  
pipe will prevent the appliance from functioning  
properly.  
• Do not use the Kompressor lever while the  
appliance is running. Doing so may cause  
product damage.  
• Environmental conditions such as temperature  
and humidity may cause static electricity to  
accumulate on the appliance. Please contact LG  
Electronics customer information center if the  
problem persists.  
1
Insert the fully charged battery a into the  
cavity at the bottom of the handle on the  
product body.  
• Please use the product at normal room  
temperatures as the battery runtime may  
deteriorate severely if used at temperatures  
lower than 41 °F (5°C) or higher than 100 °F  
(38°C) for an extended period of time.  
• Do not use the appliance to suck up oils or any  
liquids, including water.  
2
Attach the nozzles, tools, or extension pipe by  
sliding them onto the inlet b on the body  
until they click into place. The nozzles and  
tools can also be attached to the end of the  
extension pipe b.  
• Support the bottom of the appliance when  
cleaning an elevated surface.  
• Store the appliance in the charging station or  
place it flat on the floor when not in use. Leaning  
the appliance against a wall or chair can result in  
product damage or personal injury if the  
appliance falls.  
• Detach the accessories by pressing the  
release button c.  
• To avoid scratches on polished floors, keep the  
brushes of the nozzles and tools free from grit,  
sand, or abrasive objects.  
• Refer to the Specifications section for battery  
runtime details.  
• The battery runtime is dependent on the surface  
type and the suction power.  
• Follow manufacturer’s recommendations when  
cleaning flooring, carpets, and rugs.  
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OPERATION 17  
3
Adjust the extension pipe by pressing the  
length adjustment button d on the back of  
the pipe and sliding until it clicks into place at  
the desired length.  
Display  
The handle of the appliance displays indicators for  
clogged objects, filter cleaning alerts, appliance  
connection status, and the remaining battery  
charge.  
The extension pipe extends in four steps.  
a Clogged Objects Indicator  
4
Press the Power button to activate the  
Normal mode.  
This indicator lights up when the interior of  
the product body, extension pipe, inlets,  
nozzle, exhaust filter, pre-filter, or cyclonic  
mesh filter is clogged with foreign objects.  
To turn off the appliance, press the Power  
button again.  
If clogging persists, the motor will cycle and  
the appliance will shut off. Remove the  
foreign objects and clean the exhaust filter,  
pre-filter and cyclonic mesh filter following  
the steps in the Removing Foreign Objects  
section.  
Adjusting the Suction Power  
Adjust the suction power using the suction power  
adjustment button on the handle.  
b Filter Cleaning Cycle Alarm Indicator  
This indicator lights up when the appliance is  
used for a certain period of time. Clean the  
exhaust filter, pre-filter and cyclonic mesh  
filter if necessary.  
c Wi-Fi Indicator  
This indicator blinks when the appliance is  
connecting to the LG ThinQ application or  
home Wi-Fi network, and the indicator lights  
up when the connection is complete.  
a Power Button  
Press the Power button to turn the appliance  
on or off.  
Press the Power button to activate Normal  
d Battery Level Indicator  
mode.  
The remaining battery level is displayed in 3  
stages according to the remaining battery  
power.  
b Suction Power Up (+) Button / Turbo Mode  
Press the + button to increase the suction  
power. (Normal~Power~Turbo)  
The battery level indicator blinks when the  
battery needs to be charged.  
Press and hold the + button for more than 3  
seconds to activate Turbo mode from Power  
mode.  
As the product is charging, bars light up on  
the battery level indicator to indicate the level  
of charge.  
c Suction Power Down (-) Button / Wi-Fi Mode  
Once the battery is fully recharged, 3 bars will  
remain lighted on the battery level indicator.  
Press the - button to decrease the suction  
power. (Turbo~Power~Normal)  
Press and hold the - button for 3 seconds to  
activate Wi-Fi and connect the appliance in  
the LG ThinQ application.  
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18 OPERATION  
Charging the Battery  
Before Charging the Battery  
• Make sure that the adapter is connected to both  
the charging station and the power outlet.  
WARNING  
• Make sure to securely fit the product body onto  
the charging station. If the appliance falls off the  
charging station, it could cause injuries, property  
damage or product damage.  
• Fully charging a single battery usually takes  
about 4 hours. It will take twice as long to charge  
both the main and auxiliary batteries.  
Charging the Auxiliary Battery  
An auxiliary battery can be stored and charged in  
the base of the charging station.  
• The battery will not be charged if the indoor  
temperature is below 41 °F (5°C). Only charge  
the battery when indoor temperatures are  
between 41 °F (5°C) and 100 °F (38 °C).  
CAUTION  
• The battery will eventually need to be replaced.  
Due to the battery characteristics, runtime is  
shortened after using the appliance repeatedly  
for an extended period.  
• Keep fingers away from pinch points when  
assembling or disassembling the battery from  
the product body or the charging station to  
avoid personal injury.  
• The last bar on the battery indicator begins to  
blink when the battery needs to be recharged.  
Use the appliance with a fully charged battery.  
1
Remove the discharged battery from the  
product body by pressing the battery release  
button on either side of the battery and  
pulling.  
• If the main battery is charging on the charging  
station, the auxiliary battery will only start  
charging once the main battery is fully charged.  
• To maintain battery life on dual-battery models,  
swap the positions of the two batteries  
periodically, between the main body and the  
auxiliary charging station.  
Charging the Product Body  
Storing the appliance on the charging station  
automatically recharges the battery.  
2
Insert the discharged battery into the  
auxiliary charging station.  
1
2
Press the Power button to turn the appliance  
off.  
• The battery will only fit into the cavity if  
aligned properly.  
Put the product body onto the charging  
station by aligning it to the hook a of the  
charging station.  
• The auxiliary charging indicator blinks while  
recharging is in progress.  
• The auxiliary charging indicator lights up  
when charging is complete.  
• The battery level indicator starts to blink  
and begins charging the battery.  
• If you don't hear a beep, reload the  
appliance on the charging station.  
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OPERATION 19  
Use it with the Turbo mode to clean pet hair out  
of furniture, mats, or tight areas like corners.  
Using the Nozzles and Tools  
Some accessories are only available on some  
models.  
Specialized attachments can help you clean more  
effectively. Tools and nozzles can be attached to  
the product body or the extension pipe.  
Adjust the suction power if the inlet gets stuck  
on the floor, carpet, or bedding.  
Each Power Drive Nozzle (Power Carpet or Power  
Punch) is equipped with a motor and may make  
a sound when operating.  
Combination Tool  
Can be used in either crevice mode or brush mode  
for cleaning corners or small gaps where dust and  
dirt gather.  
CAUTION  
Do not use Power Floor Nozzle or Power Carpet  
Nozzle on PVC or polyurethane mats for infants  
and children. The mat may stick to the nozzle,  
making it difficult to operate, causing damage to  
the mat or static electricity on the appliance.  
Clean mats using the crevice tool.  
Crevice Mode  
Use the tool in the crevice mode to clean flat  
surfaces such as sofas or mattresses.  
Power Carpet Nozzle  
Use this nozzle to clean carpets or rugs.  
Brush Mode  
If used on hard flooring, this nozzle will be noisy.  
Use the tool in the brush mode to clean delicate  
surfaces such as frames or furniture.  
- To convert modes, press the adjustment  
button a and push forward.  
Power Punch Nozzle  
This nozzle lets you clean sheets and bedding  
more effectively. It removes dust in bedding using  
strong suction and a punching motion.  
Lower the suction level when vacuuming  
bedding such as duvet covers to avoid the thin  
fabric getting sucked into the nozzle.  
Hard Dirt Tool  
Firm bristles remove solidified dirt from hard  
surfaces. Clean up hair or foreign objects that are  
entangled in carpets or rugs.  
Crevice Tool  
Use this tool to remove dust from corners or  
narrow spaces.  
Use it for areas with static electricity such as  
mats.  
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20 OPERATION  
Mattress Tool  
Use this tool to clean up dust and foreign objects  
from mattresses, delicate fabrics, and upholstery.  
Multi-angle Tool  
This tool has a soft brush that can be adjusted to a  
variety of angles, making it especially useful for  
cleaning vehicle consoles or the tops of furniture.  
Flexible Crevice Tool  
Flexible Hose Extension  
Connect this flexible, extendable hose between the  
product body and the tools to clean hard to reach  
areas.  
This tool is flexible and its length can be adjusted,  
making it especially useful for cleaning inside  
vehicles or in narrow spaces under and behind  
furniture where an angled tool is needed.  
• The flexible hose extension cannot be used with  
the Power Drive Nozzle.  
Using the Brush  
To convert the tool from crevice to brush mode,  
press in on the sides of the brush head a and pull  
the brush down.  
Using the Kompressor Lever  
Use the Kompressor lever to compress hair and  
fibers inside the dust bin after vacuuming and  
before emptying the dust bin.  
• To convert back to the crevice mode, press in on  
the brush release button b and slide the brush  
up.  
• The vacuum must be turned off before using the  
Kompressor lever.  
• Compressing the dust clears it off the interior  
walls of the dust bin and allows you to vacuum  
for longer periods before emptying the dust bin.  
It also makes cleaning the dust bin easier and  
less messy.  
Adjusting the Length  
• The dust bin must be at least half full for the  
compression plate to be effective.  
To adjust the length of the tool, press and hold the  
release button c on the side of the tool. Pull or  
push on the brush head d to extend or retract the  
extension tube.  
• Press the Kompressor lever down several times  
to compress the dust and clean off the interior  
walls of the dust bin.  
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SMART FUNCTIONS 21  
SMART FUNCTIONS  
Before Using LG ThinQ Application  
Using LG ThinQ Application  
This feature is only available on models with the b  
1
2
3
Use a smartphone to check the strength of  
the wireless router (Wi-Fi network) near the  
appliance.  
or a logo.  
The LG ThinQ application allows you to  
communicate with the appliance using a  
smartphone.  
If the appliance is too far from the router,  
the signal becomes weak. It may take a long  
time to register or fail to install the  
application.  
LG ThinQ Application Features  
Cleaning History  
Turn off the Mobile data or Cellular Data on  
your smartphone.  
- Shows the cleaning history, such as monthly  
cleaning time, cleaning frequency, and  
cleaning mode, etc.  
NOTE  
Assembled suction tool is displayed on the  
screen during cleaning.  
A notification is displayed on the screen if the  
pre-filter and the exhaust filter need cleaning.  
Connect your smartphone to the wireless  
router.  
Filter Cleaning Cycle Alarm  
- After using the appliance for a centain period  
of time, a notification is displayed on the  
screen of your smartphone. Clean the exhaust  
filter or pre-filter, if necessary.  
Cleaning Mode  
NOTE  
- The cleaning mode you are using is displayed  
on the screen of your smartphone.  
To verify the Wi-Fi connection, check that the f  
icon on the control panel is lit.  
Filter Cleaning Guide  
- Guide to cleaning the filters.  
Smart Diagnosis™  
The appliance supports 2.4 GHz Wi-Fi networks  
only. To check your network frequency, contact  
your Internet service provider or refer to your  
wireless router manual.  
- This function provides useful information for  
diagnosing and solving issues with the  
appliance based on the pattern of use.  
LG ThinQ is not responsible for any network  
connection problems or any faults, malfunctions,  
or errors caused by network connection.  
NOTE  
The surrounding wireless environment can  
If you change your wireless router, Internet  
service provider, or password, delete the  
connected appliance from the LG ThinQ  
application and connect it again.  
make the wireless network service run slowly.  
If the appliance is having trouble connecting to  
the Wi-Fi network, it may be too far from the  
router. Purchase a Wi-Fi repeater (range  
This information is current at the time of  
publication. The application is subject to change  
for product improvement purposes without  
notice to users.  
extender) to improve the Wi-Fi signal strength.  
The network connection may not work properly  
depending on the Internet service provider.  
The Wi-Fi may not connect or the connection  
may be interrupted because of the home  
network environment.  
us_main.book.book Page 22 Tuesday, March 31, 2020 5:28 PM  
22 SMART FUNCTIONS  
NOTE  
NOTE  
• If the appliance cannot be connected due to  
problems with the wireless signal transmission,  
unplug the appliance and wait about a minute  
before trying again.  
• The usage history will be reset if you delete a  
connected appliance in LG ThinQ.  
• If the Wi-Fi signal is weak, the appliance may be  
temporarily disconnected to the application.  
When the Wi-Fi signal moves to the normal  
position, the appliance is connected to the  
application again.  
• If the firewall on your wireless router is enabled,  
disable the firewall or add an exception to it.  
• The wireless network name (SSID) should be a  
combination of English letters and numbers. (Do  
not use special characters.)  
• Smartphone user interface (UI) may vary  
depending on the mobile operating system (OS)  
and the manufacturer.  
Turning Wi-Fi On/Off on the  
Appliance  
• If the security protocol of the router is set to  
WEP, network setup may fail. Change the  
security protocol (WPA2 is recommended), and  
connect the product again.  
Disconnecting from Wi-Fi  
To save energy, turn off the Wi-Fi function by  
pressing the Wi-Fi button for 3 seconds while the  
appliance is charging on the charging station.  
Reconnecting to Wi-Fi  
Follow the steps below on the appliance.  
Installing the LG ThinQ Application  
Search for the LG ThinQ application from the  
Google Play Store or Apple App Store on a  
smartphone. Follow instructions to download and  
install the application.  
1
2
Press and hold the Wi-Fi button for 3 seconds  
until the f icon blinks in the display.  
Press the Wi-Fi button for 3 seconds again.  
• After the icon turns off, wait for a while and  
turn it on again.  
Connecting the Appliance to LG  
ThinQ  
• The time before the icon turns on may vary  
depending on the network environment.  
Wi-Fi Indicator f Status  
Indicator  
Description  
Status  
Wireless LAN Module Specifications  
Model  
LCW-007  
Blinking  
ON  
The appliance is connecting.  
Frequency  
Range  
2412 - 2462 MHz  
The appliance has finished  
connecting.  
The appliance is connected to Wi-Fi.  
Output Power < 30 dBm  
(Max)  
OFF  
The appliance has been  
disconnected.  
FCC Notice  
The following notice covers the transmitter  
module contained in this product.  
Connecting the Appliance Initially  
Select your appliance on menu by pressing the  
Add a Product (+) button. Follow instructions in  
the LG ThinQ to connect your appliance.  
This equipment has been tested and found to  
comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection  
against harmful interference in a residential  
installation. This equipment generates, uses, and  
can radiate radio frequency energy and, if not  
installed and used in accordance with the  
Connecting Additional Users  
Remove the appliance from the charging station.  
Follow the instructions under Connecting the  
Appliance Initially.  
us_main.book.book Page 23 Tuesday, March 31, 2020 5:28 PM  
SMART FUNCTIONS 23  
instructions, may cause harmful interference to  
radio communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or television  
reception, which can be determined by turning the  
equipment off and on, the user is encouraged to  
try to correct the interference by one or more of  
the following measures:  
Supplier’s Declaration of  
Conformity  
Trade Name  
Responsible Party  
Address  
LG  
LG Electronics USA, Inc.  
1000 Sylvan Ave Englewood  
Cliffs, NJ 07632  
Reorient or relocate the receiving antenna.  
Email  
Increase the separation between the equipment  
and the receiver.  
Open Source Software Notice  
Information  
To obtain the source code under GPL, LGPL, MPL,  
and other open source licenses, that is contained  
in this product, please visit http://  
Connect the equipment into an outlet on a  
circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV  
technician for help.  
opensource.lge.com. In addition to the source  
code, all referred license terms, warranty  
disclaimers and copyright notices are available for  
download.  
This device complies with part 15 of the FCC Rules.  
Operation is subject to the following two  
conditions:  
(1) This device may not cause harmful interference  
and  
LG Electronics will also provide open source code  
to you on CD-ROM for a charge covering the cost  
of performing such distribution (such as the cost of  
media, shipping, and handling) upon email  
request to [email protected]. This offer is valid  
for a period of three years after our last shipment  
of this product. This offer is valid to anyone in  
receipt of this information.  
(2) This device must accept any interference  
received, including interference that may cause  
undesired operation.  
Any changes or modifications in construction of  
this device which are not expressly approved by  
the party responsible for compliance could void  
the user’s authority to operate the equipment.  
FCC RF Radiation Exposure  
Statement  
This equipment complies with FCC radiation  
exposure limits set forth for an uncontrolled  
environment. This transmitter must not be co-  
located or operating in conjunction with any other  
antenna or transmitter.  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body. Users must  
follow the specific operating instructions for  
satisfying RF exposure compliance.  
us_main.book.book Page 24 Tuesday, March 31, 2020 5:28 PM  
24 SMART FUNCTIONS  
Smart Diagnosis™ Function  
Use this feature to help you diagnose and solve  
problems with your appliance.  
NOTE  
For reasons not attributable to LGE’s negligence,  
the service may not operate due to external  
factors such as, but not limited to, Wi-Fi  
unavailability, Wi-Fi disconnection, local app  
store policy, or app unavailability.  
The feature may be subject to change without  
prior notice and may have a different form  
depending on where you are located.  
Using LG ThinQ to Diagnose Issues  
If you experience a problem with your Wi-Fi  
equipped appliance, it can transmit  
troubleshooting data to a smartphone using the  
LG ThinQ application.  
Launch the LG ThinQ application and select the  
Smart Diagnosis™ feature in the menu. Follow  
the instructions provided in the LG ThinQ  
application.  
1
2
Put the product body on the charging station.  
Launch the LG ThinQ application on your  
smartphone.  
3
4
Select the connected product on your screen.  
Press the menu button on the upper right  
corner of the screen and select the Smart  
Diagnosis feature.  
5
6
Press the Start button to begin diagnosing  
the appliance.  
Press the Finish button to complete the  
diagnosis process.  
us_main.book.book Page 25 Tuesday, March 31, 2020 5:28 PM  
MAINTENANCE 25  
MAINTENANCE  
If the inlets are not completely blocked, the  
Cleaning the Appliance  
foreign objects clogging alarm indicator may not  
light up.  
Before Cleaning the Appliance  
If the sound of the appliance becomes loud or  
the cleaning performance is poor, check for  
foreign objects.  
To maintain the optimum suction power, the  
cyclonic mesh filter, the exhaust filter and the pre-  
filter should be cleaned regularly and washed  
under running water at least once a month.  
Turn off the power before cleaning the  
appliance.  
The frequency of cleaning varies depending on  
the usage environment and usage time. In a  
dusty environment, clean frequently.  
WARNING  
Never wash the Power Drive Nozzle, rotating  
brush or product body with water. Water could  
reach the motor and cause electric shock or fire.  
Do not allow foreign objects to enter the motor.  
Doing so may cause electric shock, fire or  
product damage.  
Do not insert fingers or sharp objects into the  
motor. Doing so could cause product damage,  
personal injury or electric shock.  
Cleaning the Dust Bin  
Empty and clean the dust bin after every use.  
CAUTION  
If the dust bin is completely full of dust or the  
filter is clogged, the suction power may be  
reduced.  
Do not apply force or allow impacts to the  
cyclonic mesh filter. Doing so could deform the  
filter, compromise product performance, or  
cause the product to malfunction.  
CAUTION  
If the Kompressor lever does not return to the  
top, remove the cyclonic mesh filter from the  
dust bin and clean it. A clogged or dirty filter may  
cause poor product performance.  
Do not use the appliance without the cyclonic  
mesh filter installed. Doing so could damage the  
appliance.  
1
2
Remove the battery from the product body  
before cleaning the dust bin.  
Removing Foreign Objects  
If the appliance is clogged with foreign objects, the  
suction power changes, the motor cycles  
repeatedly, and the foreign objects clogging alarm  
icon blinks.  
Push down the Kompressor lever a several  
times to collect and compact the dust from  
the outside of the cyclonic mesh filter and the  
interior walls of the dust bin.  
If clogging persists, the appliance will turn off  
automatically to prevent damage. Separate the  
battery from the product body and remove the  
foreign objects before resuming use of the  
appliance.  
Foreign objects which become lodged in the  
cyclonic mesh filter may be difficult to  
dislodge with the Kompressor lever.  
Remove the cyclonic mesh filter and use the  
provided cleaning brush to clean it.  
Check the inside of the product body, above the  
Kompressor working plate, the extension pipe,  
inlets, exhaust filter, pre-filter and cyclonic mesh  
filter for foreign objects.  
us_main.book.book Page 26 Tuesday, March 31, 2020 5:28 PM  
26 MAINTENANCE  
5
Wash the cyclonic mesh filter under running  
water.  
• To avoid odor and the malfunction of the  
motor, allow the cyclonic mesh filter to dry  
completely in a well-ventilated area out of  
direct sunlight for at least 24 hours before  
reassembling.  
3
Press the dust bin cover release button b to  
open the dust bin cover. Shake the dust bin to  
empty it.  
• Be careful as dust or foreign objects may  
spill out when opening the dust bin. Empty  
the dust bin into a wastebasket or where  
dust and foreign objects can be easily  
removed.  
6
Use the combination tool e to clean out dust  
or foreign objects inside the dust bin.  
• The dust bin can be wrapped in a plastic bag  
to contain the dust when emptying the dust  
bin.  
• Do not wash the product body or motor  
with water.  
7
Turn the product body over and lift the  
Kompressor lever f up to clean the inside of  
the working plate with the provided cleaning  
brush.  
WARNING  
• If the Kompressor lever does not slide down  
smoothly, foreign objects may be trapped  
between the dust bin and the cyclonic mesh  
filter. Clean the dust bin and cyclonic mesh filter  
to avoid product damage.  
• Do not push the Kompressor lever down  
hard. The working plate may be damaged.  
• Do not force the Kompressor lever down if  
foreign objects are caught around the working  
plate of the Kompressor system. Doing so may  
cause product damage.  
4
Insert the crevice tool d into the cyclonic  
mesh filter c and turn it counterclockwise to  
remove the filter.  
8
9
Turn the product body over again and shake it  
while pressing down the lever to remove the  
dust.  
Wrap the provided cleaning brush with a wet  
paper towel, tucked into the slots g on the  
handle.  
us_main.book.book Page 27 Tuesday, March 31, 2020 5:28 PM  
MAINTENANCE 27  
10 Turn the product body over, lift the  
Kompressor lever h up, and clean the inside  
of the working plate with the towel-wrapped  
brush handle.  
4
Use the combination tool d to clean any dust  
off the motor.  
Do not wash the motor with water.  
5
Clean filters by brushing the dust off and  
wash them in running water at least once a  
month.  
Cleaning the Filters  
Clean the exhaust filter and the pre-filter when the  
filter cleaning icon K lights up.  
To avoid odor and the malfunction of the  
motor, allow the exhaust filter to dry  
completely in a well-ventilated area out of  
direct sunlight for at least 24 hours before  
reassembling.  
Clean the filters more frequently if the appliance  
is used regularly or in areas with a lot of dust.  
CAUTION  
Do not use the appliance without the exhaust  
filter and pre-filter installed. Doing so could  
result in product damage.  
1
2
Remove the battery from the product body.  
Rotate the exhaust filter a to the unlocked  
position b to separate it from the product  
body.  
6
Insert the dried pre-filter and rotate the  
exhaust filter to the locked position e to  
reassemble it on the product body.  
3
Lift out the pre-filter c from the product  
body.  
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28 MAINTENANCE  
Cleaning the Nozzle  
Clean the nozzle and rotating brush regularly.  
CAUTION  
Always separate the nozzle from the product  
body or remove the battery before cleaning. If  
the nozzle starts to operate during cleaning, it  
could cause an injury.  
5
Use a damp towel or cloth to remove any  
remaining foreign objects and dust from the  
brush and the bottom of the nozzle.  
Keep fingers away from pinch points when  
assembling the nozzle on the appliance or the  
rotating brush on the nozzle.  
Carefully use a tweezers to remove foreign  
objects from the nozzle rollers.  
Do not use the rotating brush as a wet mop. It  
may cause product damage.  
Do not rinse or submerge the rotating  
brush or nozzle in water.  
Wrap the handle of the cleaning brush with  
a wet towel or cloth and use it to clean the  
rotating brush and nozzle.  
Cleaning the Power Carpet Nozzle  
Clean the brush and roller heads before each use.  
If the brush contains foreign objects, the brush  
may not spin or a noise may occur during  
operation.  
1
Press the nozzle release button a to remove  
the nozzle from the extension pipe or product  
body.  
6
Slide the brush back into the nozzle and  
rotate the cover back into place. Turn the  
cover lock clockwise to lock the cover.  
2
Turn the nozzle upside down and rotate the  
cover lock slot b counterclockwise.  
Cleaning the Power Punch Nozzle  
1
Press the nozzle release button to remove the  
nozzle from the extension pipe or product  
body and turn the nozzle upside down.  
2
Attach the crevice tool to the product body  
and use the vacuum to remove foreign  
objects and dust from the bottom of the  
nozzle.  
Use a damp towel or cloth to remove any  
remaining foreign objects and dust from  
the bottom of the nozzle. After cleaning,  
wipe the nozzle dry.  
3
4
Pull the brush cover forward and pull the  
brush out.  
Do not rinse or submerge the nozzle in  
water.  
Attach the crevice tool to the product body  
and use the vacuum to remove foreign  
objects and dust from the brush and the  
bottom of the nozzle.  
us_main.book.book Page 29 Tuesday, March 31, 2020 5:28 PM  
TROUBLESHOOTING 29  
TROUBLESHOOTING  
Before Calling for Service  
Operation  
Problem  
Possible Cause & Solution  
The appliance does  
not operate.  
Battery is fully discharged.  
Charge the battery.  
Appliance is turned off.  
Press the Power button to turn on the appliance.  
Suction power is too Dust bin is full of dust.  
weak.  
Empty the dust bin.  
Filters are clogged.  
Clean the pre-filter and the exhaust filter.  
Inlet is clogged.  
Remove any foreign objects from inside the product body or the extension pipe.  
Foreign object is on rotating brush, or in inlet port.  
Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.  
The product body  
does not appear to  
be charging.  
Power adapter is not connected to the charging station.  
Plug the adapter firmly into the charging station.  
Power cord is unplugged.  
Plug the power cord securely into the charging station.  
Foreign object is on the charging terminals.  
Remove dirt or foreign objects from the charging terminals with a dry cloth.  
Hot air is coming  
from the product  
body.  
Motor is cooling.  
If the appliance is running normally, the hot air is a result of the motor cooling and is not a  
sign of malfunction.  
A strange odor is  
coming from the  
appliance.  
Appliance was purchased within the last 3 months.  
The cleaner may emit a smell of rubber for about 3 months after purchase.  
Dust bin is full of dust.  
The dust in the bin may cause some odor. Empty the bin and clean it.  
Foreign object is on the filter.  
The filter may emit an odor if it has not been cleaned for some time. Clean the pre-filter  
and exhaust filter regularly.  
Pre-filter was installed while damp or wet.  
Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry completely  
in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.  
Exhaust filter was installed while damp or wet.  
Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter to dry  
completely in a well-ventilated area out of direct sunlight for at least 24 hours before  
reassembling.  
The appliance makes Vacuum cleaner is running in Turbo mode.  
too much noise.  
The motor may be louder at the higher suction power settings. This is normal.  
us_main.book.book Page 30 Tuesday, March 31, 2020 5:28 PM  
30 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
The appliance turns  
off unexpectedly or  
by itself after the  
motor speed  
Battery is not fully charged.  
• The battery must be fully charged before cleaning. If the problem persists when the  
battery is fully charged and the pipes and attachments are clear from obstructions, contact  
an LG customer information center for service.  
fluctuates  
repeatedly.  
Foreign object is in the product body, extension pipe, inlet port or nozzle.  
• Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.  
Filters are clogged.  
• Clean the pre-filter and the exhaust filter.  
The rotating brush  
does not rotate.  
Brush is improperly installed.  
• Remove the brush, clean it if necessary and attach it again.  
Foreign object is on rotating brush.  
• Remove any foreign objects from the rotating brush.  
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LIMITED WARRANTY 31  
LIMITED WARRANTY  
USA  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES  
YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU  
CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE  
SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.  
LG Electronics Inc. will repair or replace your product, at LG’s option, if it proves to be defective in material  
or workmanship under personal household use, during the warranty period set forth below, effective from  
the date of original consumer purchase of the product. This limited warranty is good only to the original  
purchaser of the product and effective only when used in U.S.A. and Canada.  
* Manufacturing Locations: LG Electronics. Changwon Factory2 84, Wanam-ro, Seongsan-gu, Changwon-si,  
Gyeongsangnam-do, 642-713, KOREA  
WARRANTY PERIOD:  
HOW SERVICE IS HANDLED:  
1 Year  
Any part of the Cleaner which fails due to a defect in materials or  
workmanship. During this full 1 Year warranty, LG will also provide, free  
of charge, all labor and shop service to replace the defective part.  
Inverter motor: 10 year warranty (Suction motor)  
From the date of the original  
purchase  
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING  
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR  
PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN  
DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. LG WILL NOT BE LIABLE FOR ANY  
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING LOST REVENUES  
OR PROFITS, IN CONNECTION WITH THE PRODUCT. SOME STATES DO NOT ALLOW LIMITATION ON  
HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  
This warranty covers only defects in material and workmanship.  
LGE will NOT pay for:  
1) Expendable items that can wear out, including, but not limited to, filters and belts.  
2) A service technician to instruct the user in correct product assembly, operation or maintenance.  
3) A service technician to clean or maintain this product.  
4) Damage to or failure of this product if it is not assembled, operated or maintained according to all  
instructions supplied with this product.  
5) Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its  
intended purpose.  
6) Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils  
other than those recommended in all instructions supplied with this product.  
7) Damage to or failure of parts or systems resulting from unauthorized modifications made to this  
product.  
This warranty is extended to the original purchaser for products purchased for home use within the U.S.A.  
In Alaska, the warranty excludes the cost of shipping or service calls to your home.  
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this  
exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also  
have other rights which vary from state to state. To know what your legal rights are, consult your local or  
state consumer affairs or your state’s Attorney General.  
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32 LIMITED WARRANTY  
CUSTOMER ASSISTANCE INFORMATION:  
To Prove Warranty Coverage  
Retain your Sales Receipt to prove date of purchase.  
A copy of your Sales Receipt must be submitted at the time warranty  
service is provided.  
To Obtain Nearest Authorized  
Call 1-800-243-0000 (Phone answered 24 hours - 365 days a year) and  
Service Center or Sales Dealer, or choose the appropriate prompt from the menu; or visit our website at:  
to Obtain Product, Customer, or  
Service Assistance  
(In Canada- Call 1-888-542-2623, website http://ca.lgservice.com)  
PROCEDURE FOR RESOLVING DISPUTES:  
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED  
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND  
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH  
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG  
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You  
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice  
must provide your name, address, and telephone number; identify the product that is the subject of the  
claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve  
the dispute within 30 days, either party may proceed to file a claim for arbitration.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us  
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute  
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or  
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you  
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of  
arbitration, either party may bring an individual action in small claims court, but that small claims court  
action may not be brought on a class or representative basis.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be administered by the American Arbitration Association  
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that  
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the  
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner  
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,  
USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a  
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will  
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on  
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,  
except that issues relating to the scope and enforceability of the arbitration provision and to the  
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this  
provision.  
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any  
disputes between us except to the extent that such law is preempted by or inconsistent with applicable  
federal law.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000  
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as  
us_main.book.book Page 33 Tuesday, March 31, 2020 5:28 PM  
LIMITED WARRANTY 33  
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the  
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering  
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the  
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator  
can award them to the same extent that a court would. If the arbitrator finds either the substance of your  
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by  
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will  
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise  
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails  
in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the  
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a  
location within the federal judicial district in which you reside unless we both agree to another location or  
we agree to a telephonic arbitration.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
us_main.book.book Page 34 Tuesday, March 31, 2020 5:28 PM  
34 APPENDIX  
APPENDIX  
U.S. Patent Protection  
This product is covered by one or more of the following patents in the U.S.  
Patents  
US10342404; US10314453; US10194779; US10229651; US10229650; US10405717; US10478036;  
US10433688; US10561291; US10542860; US10531777; US10492653  
OTHER PATENTS PENDING  
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Memo 35  
us_main.book.book Page 1 Tuesday, March 31, 2020 5:28 PM  

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