HP ENGAGE ONE PRIME User Manual

Maintenance and Service Guide  
HP Engage One Prime  
Table of contents  
2 Using and updating the computer ................................................................................................................... 9  
3 Operating guidelines, routine care, and shipping preparation ......................................................................... 13  
iii  
Appendix A Power cord set requirements ......................................................................................................... 18  
Appendix B Statement of memory volatility ..................................................................................................... 20  
Appendix C Specifications ............................................................................................................................... 22  
Index ............................................................................................................................................................. 25  
iv  
1 Product overview  
Standard features  
Standard features include the following:  
Full HD 35.5 cm (14-inch) display with ultra-wide viewing angles  
Android™ operating system 8.1.0  
Computer and peripheral devices available in black or white  
HP Engage One Prime Plus with 2.2 GHz + 4 GB memory + 32GB eMMC and HP Engage One Prime with  
1.8 GHz + 2 GB memory + 16 GB eMMC models  
Two USB Type-A and two USB Type-C ports  
Near Field Communications (NFC)  
Integrated magnetic stripe reader (MSR)  
Integrated Wi-Fi  
Integrated Bluetooth®  
Front and rear cameras; rear camera primarily used to rear barcodes  
Optional customer-facing display  
Expanded connectivity with optional hub  
Optional handheld barcode scanner  
Optional iButton  
Optional standalone printer  
Optional fingerprint reader  
IMPORTANT: The maximum operating temperature is 35°C (95°F).  
Standard features  
1
   
Bezel components  
Table 1-1 Bezel components  
Bezel components  
(1)  
(2)  
(3)  
(4)  
Rear-facing camera  
(5)  
(6)  
(7)  
MSR  
Rear-facing camera light  
Magnetic stripe reader (MSR) light  
Front-facing camera  
Power button  
Power button light  
Rear components  
Table 1-2 Rear components  
Rear components  
(1)  
(2)  
(3)  
Security cable slot  
USB Type-A ports (2)  
Volume button  
(4)  
(5)  
USB Type-C ports (2)  
Customer-facing display (optional)  
2
Chapter 1 Product overview  
   
Optional hub components  
Table 1-3 Hub components  
Hub components  
(1)  
(2)  
(3)  
(4)  
(5)  
(6)  
Power connector  
(7)  
USB Type-C port  
RJ-45 (network) jack  
Security cable slot  
Wall mount keyholes  
Power light  
USB Type-C powered port  
Cash drawer jack  
(8)  
(9)  
Powered serial ports  
Powered USB 12 V port  
USB ports (4)  
(10)  
(11)  
Optional hub components  
3
 
Configuring the hub’s powered serial ports  
The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some  
devices use a powered serial port. If the serial port is configured as a powered port, devices that support a  
powered serial interface do not require an external power source.  
IMPORTANT: The computer must be turned off before you connect or disconnect serial port devices.  
NOTE: The hub ships with all serial ports configured in standard, non-powered serial mode (0 volts).  
There are three voltage settings for each serial port:  
0 volts  
5 volts  
12 volts  
To change the voltage setting for each powered serial port:  
1. In the software included with the product, select Settings.  
2. Select Connected devices and then select Powered Serial Port Voltage.  
3. Select the appropriate voltage for the connected device.  
IMPORTANT: To reduce the risk of damage to a connected device, make sure that you select the correct  
serial port voltage.  
Mounting the hub  
The hub can be attached to a wall or other surface using the keyholes on the back of the hub.  
The suspension height for the hub should not exceed 2 meters. The spacing for the two screws embedded in  
the wall is 180 mm. The screw thread size should be M3, and the screw length should be no less than 6 mm  
with a diameter of 3 mm.  
4
Chapter 1 Product overview  
     
Connecting power to the computer  
To connect an AC adapter to the computer, connect one end of the power cord to the AC adapter (1) and the  
other end to a grounded AC outlet (2), and then connect the AC adapter to one of the USB Type-C ports on the  
computer (3).  
NOTE: If the computer is connected to the optional hub, you can connect a USB Type-C cable to the hub’s  
USB Type-C powered port instead of using the AC adapter to power the computer.  
Connecting power to the hub  
To connect an AC adapter to the hub, connect one end of the power cord to the AC adapter (1) and the other  
end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the hub (3).  
Connecting power to the computer  
5
     
Connecting the optional hub to the computer  
Use a USB Type-C cable to connect the computer and the USB Type-C powered port on the hub.  
NOTE: The computer does not need to be connected to an AC adapter when connected to the USB Type-C  
powered port on the hub.  
Locating the computer power button  
The power button is located on the bottom right edge of the bezel.  
NOTE: The power button light is white when the computer is on. The power button light is off when the  
computer is off. The power button light blinks when the computer is in the Sleep state.  
6
Chapter 1 Product overview  
     
Adjusting the tilt  
You can tilt the computer so that it is facing the cashier or the customer. The image on the screen  
automatically rotates to match the position of the computer. The computer can be stabilized at various angles  
to adjust for glare and counter height.  
Computer serial number location  
Each computer has a unique serial number and a product ID number that are located on the exterior of the  
unit. Keep these numbers available for use when contacting support for assistance.  
Adjusting the tilt  
7
     
Hub serial number location  
Each hub has a unique serial number and a product ID number that are located on the exterior of the hub.  
Keep these numbers available for use when contacting support for assistance.  
Contacting support  
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more  
information about your product, including links to discussion forums and instructions on troubleshooting. You  
can also find information about how to contact HP and open a support case.  
8
Chapter 1 Product overview  
     
2 Using and updating the computer  
Turning on the computer  
Press and hold the power key for three seconds. The startup logo should display in about two seconds.  
Turning off the computer  
1. Press the power key.  
2. Select Shutdown.  
Installing HP updates  
1. Open the HP Device Hub application.  
2. Select Update to the latest OS.  
3. Select the update.  
Updating the firmware  
1. Open the HP Device Hub application.  
2. Select HP Device Firmware Update.  
3. Select the available update and follow on-screen instructions.  
Performing a soft reset  
Press and hold the power button for about 10 seconds to reset the computer.  
TIP: The only function of the RTC battery is to keep the current time.  
Android devices do not include a BIOS or CMOS.  
Computer power button light behavior  
The computer power button light functions as follows:  
On (S0): Computer is on.  
Off (S5): Computer is off.  
Blinking (fades in for three seconds, fades out for three seconds): Computer is in the Sleep (S3) state.  
For more information about the computer power button light location, see Bezel components on page 2.  
Turning on the computer  
9
                         
Hub power light behavior  
When connected to the computer, the hub power light functions as follows:  
On (S0): Computer light is on. Hub power light is on  
Off (S5): Computer is off. Hub power light is off.  
Blinking (fades in for three seconds, fades out for three seconds): Computer and hub are in the Sleep  
(S3) state.  
When not connected to the computer, the hub power light functions as follows:  
On for 15 seconds, then blinking (fades in for three seconds, fades out for three seconds): Computer  
removed.  
On for 15 seconds, then blinking (fades in for three seconds, fades out for three seconds): AC adapter  
connected, computer not connected.  
Hub power light error blinking functions as follows:  
Blinking (one for one second, off or one second): Insufficient AC adapter (less than 120 W) connected.  
Blinking (one for one second, off or one second): Overpowered AC adapter connected.  
For more information about the computer power button light location, see Bezel components on page 2.  
For more information about the hub power light location, see Optional hub components on page 3.  
Over-the-air (OTA) update  
Preparing the USB flash drive  
Performing an OTA update requires a 2 GB or larger USB flash drive. You must format the drive using the  
FAT32 file system.  
To prepare the USB flash drive:  
1. Insert the USB flash drive containing the OTA package into a Windows® computer.  
2. Open File Explorer.  
3. Right-click the USB drive in the navigation panel.  
4. Select Format.  
5. Under Capacity verify that the USB flash drive capacity is at least 2 GB.  
6. Under File system select FAT32.  
7. Copy the OTA package to the root of the USB drive.  
Performing the OTA update from the Additional System Updates menu  
1. Insert the USB flash drive containing the OTA package into the Android device.  
2. Confirm that the USB drive is recognized in the Files app on the Android device.  
3. Tap Settings, and then tap Additional System Updates.  
4. Tap the upgrade package, and then tap Install.  
10 Chapter 2 Using and updating the computer  
           
5. Tap Update to start the update process. Once the update is complete, the computer restarts.  
6. Go to the About device menu to check the build number to verify that the update was successful.  
Performing the OTA update from Recovery  
1. Enter the Recovery menu:  
Method 1 (from the Android operating system)  
a. Tap Settings, and then tap Additional System Updates.  
b. Insert the USB flash drive into the Android device.  
c. Tap the Options button , and then tap Reboot in recovery.  
Method 2 (from restart)  
a. Power off the Android device.  
b. Use a pin or similar thin tool to hold the volume button, located between the USB ports on the back  
of the device.  
c. While holding the volume button, press the power button to turn the device on.  
2. Move the cursor to Apply update from SD Card, and then press the power button to select.  
3. Select the OTA update package, and then press the power button to start the update.  
After the update has completed, the Android Recovery screen displays.  
4. Select Reboot system now to restart the computer.  
5. Go to the About device menu and check the build number to verify that the update was successful.  
Operating system recovery using Fastboot flash device  
Entering Fastboot mode  
If you can start the operating system:  
1. Tap Settings, tap About device, and then tap Additional System Updates.  
2. Tap the Options button , and then tap Reboot in recovery.  
3. In the Recovery Menu, tap Reboot to bootloader to enter Fastboot mode.  
If the operating system is corrupt:  
Operating system recovery using Fastboot flash device 11  
           
1. Start the device using the power button.  
2. Press and release the volume button, located between the USB ports on the back of the device.  
3. Use the volume button to navigate to Fastboot, and then use the power button to select.  
Downloading the Android Bootloader driver  
1. Using the first (top) USB Type-C port, connect the device to a Windows computer.  
2. Open Windows Device Manager.  
3. Find the Android device. It may be listed under Other devices.  
Confirm that Android Bootloader is displayed under the Android device. If Android Bootloader is not  
displayed:  
a. Download Android Bootloader from https://developer.android.com/studio/run/win-usb.  
b. In Device Manager, right click the Android device. It may be labeled ‘Android’.  
c. Select Update Driver.  
d. Select Browse my computer for driver software.  
e. Select Let me pick from a list.  
f.  
Select Android Device, and then click Next.  
g. Select Have Disk.  
h. Browse to the downloaded ABI files, and then select OK.  
4. Unzip and open the Android OTA image files.  
5. Open flash-all.bat.  
After the flash has completed, the device automatically starts the installed operating system.  
12 Chapter 2 Using and updating the computer  
   
3 Operating guidelines, routine care, and  
shipping preparation  
Operating guidelines and routine care  
Follow the guidelines below to properly set up and care for the computer:  
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.  
Never operate the computer with any access panels removed.  
Do not stack computers on top of each other or place them so near each other that they are subject to  
each other’s recirculated or preheated air.  
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be  
provided on the enclosure, and the same operating guidelines listed above still apply.  
Keep liquids away from the computer and hub.  
Never cover the vents on the computer or hub with any type of material.  
Install or enable power management functions of the operating system or other software, including  
Sleep states.  
Turn off the computer and wipe the exterior with a soft, damp cloth as necessary. Using cleaning  
products may discolor or damage the finish.  
Wipe the exterior with a soft, damp cloth as necessary. Using cleaning products may discolor or  
damage the finish.  
NOTE: For more information on your retail system care and maintenance, go to http://www.hp.com/  
support. Then type ‘Retail Point of Sales Systems - Routine Care and Maintenance’ and click Search all  
support.  
Touch screen maintenance  
Keep your touch screen clean. The touch screen requires very little maintenance. HP recommends that you  
periodically clean the glass surface. Be sure to turn off your display before cleaning. Typically, an isopropyl  
alcohol and water solution ratio of 50:50 is the best cleaning agent for your touch screen. It is important to  
avoid using any caustic chemicals on the touch screen. Do not use any vinegar-based solutions.  
Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths. Always dampen the cloth and then  
clean the sensor. Be sure to spray the cleaning liquid onto the cloth, not the sensor, so that drips do not seep  
inside the display or stain the bezel.  
MSR maintenance  
To clean the MSR (magnetic stripe reader), swipe a standard cleaning card through the MSR a couple of times.  
You can order a standard cleaning card online. You can also put a thin oil-free cloth around a credit card.  
Operating guidelines and routine care 13  
           
Cleaning the barcode scanner  
Exterior surfaces and scan windows exposed to spills, smudges, or debris require periodic cleaning to ensure  
best performance during scanning. Use a soft, dry cloth to clean the product. If the product is very soiled,  
clean it with a soft cloth moistened with a diluted non-aggressive cleaning solution or diluted ethyl alcohol.  
IMPORTANT: Do not use abrasive or aggressive cleansing agents or abrasive pads to clean scan windows or  
plastics. Do not spray or pour liquids directly onto the unit.  
Cleaning the printer  
Because of the way the printer sits while in use, paper and other debris from the knife can build up. HP  
recommends that you keep the printer in working order by periodically cleaning the debris from the printer.  
To clean the printer, open the cover, remove the paper roll, and then use a can of compressed air to blow out  
the debris from the bottom plate where it accumulates.  
Cleaning I/O ports  
The computer has a series of ports. Dust and debris can collect in these ports, which can reduce connectivity  
and performance. Use a battery-powered vacuum to remove any debris that has accumulated in and around  
these ports.  
Updating drivers and firmware  
HP recommends that you regularly download and install the latest drivers and firmware updates to help  
enhance system performance, resolve known issues, and avoid replacing parts unnecessarily.  
To download and install the latest drivers and updates for your specific Retail Point of Sale model, go to  
http://www.hp.com/support, and follow the instructions to find your product. Then select Software, Drivers,  
and Firmware.  
Shipping preparation  
Follow these suggestions when preparing to ship the computer:  
1. Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic  
impulses while stored or in transit.  
NOTE: The hard drive locks automatically when the computer power is turned off.  
2. Remove and store all removable media.  
3. Turn off the computer and external devices.  
4. Disconnect the power cord from the AC outlet, and then from the computer.  
5. Disconnect the computer components and external devices from their power sources, and then from the  
computer.  
6. Pack the computer components and external devices in their original packing boxes or similar packaging  
with sufficient packing material to protect them.  
14 Chapter 3 Operating guidelines, routine care, and shipping preparation  
                 
Electrostatic discharge information  
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive  
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device  
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly  
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the  
internal layers, reducing its life expectancy.  
Networks built into many integrated circuits provide some protection, but in many cases, the discharge  
contains enough power to alter device parameters or melt silicon junctions.  
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,  
observe these precautions:  
Keep components in their electrostatic-safe containers until you are ready to install them.  
Before touching an electronic component, discharge static electricity by using the guidelines described in this  
section.  
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.  
If you remove a component, place it in an electrostatic-safe container.  
Generating static electricity  
Note the following:  
Different activities generate different amounts of static electricity.  
Static electricity increases as humidity decreases.  
Table 3-1 Static electricity occurrence based on activity and humidity  
Relative humidity  
40%  
Event  
55%  
10%  
Walking across carpet  
7,500 V  
3,000 V  
400 V  
15,000 V  
5,000 V  
800 V  
35,000 V  
12,000 V  
6,000 V  
2,000 V  
Walking across vinyl floor  
Motions of bench worker  
Removing DIPs from plastic tube  
400 V  
700 V  
Removing DIPs from vinyl tray  
Removing DIPs from Styrofoam  
Removing bubble pack from PCB  
Packing PCBs in foam-lined box  
2,000 V  
3,500 V  
7,000 V  
5,000 V  
4,000 V  
5,000 V  
11,500 V  
14,500 V  
26,500 V  
21,000 V  
20,000 V  
11,000 V  
Electronic components are multi-packaged inside plastic tubes, trays, or Styrofoam.  
NOTE: As little as 700 volts can degrade a product.  
Preventing electrostatic damage to equipment  
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of  
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity  
damage to electronic components.  
Electrostatic discharge information 15  
           
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.  
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.  
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.  
Place items on a grounded surface before removing them from their container.  
Always be properly grounded when touching a sensitive component or assembly.  
Avoid contact with pins, leads, or circuitry.  
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive  
foam.  
Personal grounding methods and equipment  
Use the following equipment to prevent static electricity damage to electronic components:  
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.  
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be  
connected and fit snugly into the banana plug connector on the grounding mat or workstation.  
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with  
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with  
a maximum of one-megohm ± 10% resistance between the operator and ground.  
Table 3-2 Static shielding protection levels  
Static shielding protection levels  
Method  
Voltage  
Antistatic plastic  
1,500  
7,500  
Carbon-loaded plastic  
Metallized laminate  
15,000  
Grounding the work area  
To prevent static damage at the work area, use the following precautions:  
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the  
work surface and properly grounded tools and equipment.  
Use static-dissipative mats, foot straps, or air ionizers to give added protection.  
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle  
them only at static-free work areas.  
Turn off power and input signals before inserting and removing connectors or test equipment.  
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.  
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.  
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.  
16 Chapter 3 Operating guidelines, routine care, and shipping preparation  
     
Recommended materials and equipment  
Materials and equipment that are recommended for use in preventing static electricity include:  
Antistatic tape  
Antistatic smocks, aprons, or sleeve protectors  
Conductive bins and other assembly or soldering aids  
Conductive foam  
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance  
Static-dissipative table or floor mats with hard tie to ground  
Field service kits  
Static awareness labels  
Wrist straps and footwear straps providing one-megohm +/- 10% resistance  
Material handling packages  
Conductive plastic bags  
Conductive plastic tubes  
Conductive tote boxes  
Opaque shielding bags  
Transparent metallized shielding bags  
Transparent shielding tubes  
Electrostatic discharge information 17  
 
A Power cord set requirements  
The power supplies on some computers have external power switches. The voltage select switch feature on  
the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power  
supplies on those computers that do not have external power switches are equipped with internal switches  
that sense the incoming voltage and automatically switch to the proper voltage.  
The power cord set received with the computer meets the requirements for use in the country where you  
purchased the equipment.  
Power cord sets for use in other countries must meet the requirements of the country where you use the  
computer.  
General requirements  
The requirements listed below are applicable to all countries:  
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the  
country where the power cord set will be installed.  
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage  
rating of 125 or 250 volts AC, as required by each country’s power system.  
3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be  
between 1.8 m (6 feet) and 3.6 m (12 feet).  
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or  
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits  
from the product.  
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in  
any manner, replace it immediately.  
Japanese power cord requirements  
For use in Japan, use only the power cord received with this product.  
CAUTION: Do not use the power cord received with this product on any other products.  
18 Appendix A Power cord set requirements  
     
Country-specific requirements  
Additional requirements specific to a country are shown in parentheses and explained below.  
Table A-1 Power cord country-specific requirements  
Country  
Accrediting Agency  
Country  
Accrediting Agency  
Australia (1)  
Austria (1)  
Belgium (1)  
Canada (2)  
EANSW  
OVE  
Italy (1)  
IMQ  
Japan (3)  
Norway (1)  
Sweden (1)  
METI  
CEBC  
CSA  
NEMKO  
SEMKO  
Denmark (1)  
Finland (1)  
France (1)  
DEMKO  
SETI  
Switzerland (1)  
SEV  
BSI  
UL  
United Kingdom (1)  
United States (2)  
UTE  
Germany (1)  
VDE  
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and  
wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.  
2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type  
with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.  
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese  
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole  
grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.  
Country-specific requirements 19  
 
B Statement of memory volatility  
IMPORTANT: Information in this chapter may not apply to all models with the Android operating system.  
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business  
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain  
personal data after the system has been powered off and the hard drive has been removed.  
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR  
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.  
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped  
from HP, assuming that no subsequent modifications have been made to the system and assuming that no  
applications, features, or functionality have been added to or installed on the system.  
Following system shutdown and removal of all power sources from an HP Business computer system,  
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain  
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the  
nonvolatile memory found in Intel-based and AMD-based system boards.  
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this  
chapter.  
20 Appendix B Statement of memory volatility  
     
Nonvolatile memory usage  
Table B-1 Troubleshooting steps for nonvolatile memory usage  
Does this  
memory  
store  
Does this  
memory  
retain data  
What is the  
Nonvolatile  
Memory Type  
customer  
data?  
when power purpose of this How is data input into this  
is removed? memory? memory?  
How is this memory  
write-protected?  
Amount (Size)  
Real Time Clock  
(RTC) battery  
backed-up CMOS  
configuration  
memory  
256 bytes  
No  
No  
Yes  
Yes  
Stores system  
RTC battery backed-up CMOS This memory is not write-  
date and time  
and noncritical  
data.  
is programmed using  
protected.  
Computer Setup (BIOS), or by  
changing the Microsoft®  
Windows date & time.  
Controller (NIC)  
EEPROM  
64 KB (not  
customer  
accessible)  
Stores NIC  
configuration  
and NIC  
NIC EEPROM is programmed  
using a utility from the NIC  
vendor that can be run from  
DOS.  
A utility must be used to  
write data to this memory  
and is available from the  
NIC vendor. Writing data  
to this ROM in an  
firmware.  
inappropriate manner will  
render the NIC non-  
functional.  
DIMM Serial  
Presence Detect  
(SPD)  
configuration data bytes  
programmable  
256 bytes per  
memory  
module, 128  
No  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Stores memory DIMM SPD is programmed by Data cannot be written to  
module  
information.  
the memory vendor.  
this memory when the  
module is installed in a  
computer. The specific  
write-protection method  
varies by memory vendor.  
(not customer  
accessible)  
Bluetooth flash  
(select products  
only)  
2 Mb  
Stores  
Bluetooth  
configuration  
and firmware.  
Bluetooth flash is  
A utility must be used for  
writing data to this  
memory and is made  
available through newer  
programmed at the factory.  
Tools for writing data to this  
memory are not publicly  
available but can be obtained versions of the driver  
from the silicon vendor.  
whenever the flash  
requires an upgrade.  
802.11 WLAN  
EEPROM  
4 Kb to 8 Kb  
Stores  
802.11 WLAN EEPROM is  
programmed at the factory.  
Tools for writing data to this  
memory are not made public. not made available to the  
public unless a firmware  
A utility must be used for  
writing data to this  
memory and is typically  
configuration  
and calibration  
data.  
upgrade is necessary to  
address a unique issue.  
Webcam (select  
products only)  
64 Kb  
Stores webcam Webcam memory is  
A utility must be used for  
writing data to this  
memory and is typically  
configuration  
programmed using a utility  
from the device  
and firmware.  
manufacturer that can be run not made available to the  
from Windows.  
public unless a firmware  
upgrade is necessary to  
address a unique issue.  
Fingerprint reader 512 KB flash  
(select products  
only)  
Stores  
Fingerprint reader memory is Only a digitally signed  
fingerprint  
templates.  
programmed by user  
enrollment in HP  
ProtectTools Security  
Manager.  
application can make the  
call to write to the flash.  
Nonvolatile memory usage 21  
 
C Specifications  
Computer specifications  
Table C-1 Computer specifications  
Metric  
U.S.  
Dimensions  
Length  
260 mm  
334 mm  
127 mm  
10.24 in  
13.15 in  
5.00 in  
Width  
Height  
Temperature  
Operating  
0°C to 35°C  
30°C to 65°C  
10% to 90%  
32°F to 95°F  
Nonoperating  
22°F to 149°F  
Relative humidity (operating)  
Maximum altitude (unpressurized)  
Operating  
0 m to 3,048 m  
0 ft to 10,000 ft  
0 ft to 30,000 ft  
Nonoperating  
0 m to 9,144 m  
Power supply  
45 W, 87.8% efficient at 15 V, active PFC  
90 V – 265 VAC  
AC voltage range  
Rated line frequency  
Operating line frequency range  
Rated input current  
Magnetic Stripe Reader  
50~60 HZ  
47~63 HZ  
1.4A RMS @ 90 VAC & max load, 2.2A RMS @ 90 VAC & max load  
Integrated MSR reader, triple-track head, ISO 7811/7812/7813 Compliant,  
encryption capable  
Front Camera  
Integrated front camera (5M, FF)  
Barcode Reader (back camera)  
Acoustic functions  
1 microphone  
Integrated back camera (5M, FF) with flash LED  
integrated  
1 speaker  
integrated, 1 W, embedded codec  
I/O Ports  
USB-C port x2  
Supports PD (power and data), if one USB-C port becomes PD power sink (15 V/3  
A), another port can be PD source (5 V/0.9 A, 5 V/3 A, 9 V/3 A)  
USB 2.0 port x2  
USB 2.0 (5 V/0.5 A)  
22 Appendix C Specifications  
   
Main display specifications  
Table C-2 Main display specifications1  
Metric  
U.S.  
Active diagonal size  
Operating temperature range  
Touch technology  
Resolution  
35.6 cm  
14.0 in  
0 to 50°C  
32°F to 122°F  
Projected capacitive touch screen  
1920 × 1080  
16:9  
Aspect ratio  
Maximum color  
Brightness  
262K  
Typical 220 nits2  
Typical 700:12  
161 μm × 161 μm  
Horizontal 85°, Vertical 85°  
30 ms  
Contrast ratio  
Pixel pitch  
Viewing angle  
Response rate  
Backlight  
LED  
Surface treatment  
Anti glare  
1
All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary  
either higher or lower.  
Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating  
2
Main display specifications 23  
     
Customer-facing display specifications  
Table C-3 Customer-facing display specifications1  
Metric  
U.S.  
Active diagonal size  
Operating temperature range  
Display technology  
Resolution  
14.0 cm  
5.5 in  
0 to 50°C  
32°F to 122°F  
AMOLED  
1920 × 1080  
16:9  
Aspect ratio  
Maximum color  
Brightness  
16.7M  
Typical 420 nits2  
Minimum 100K:1  
63.25 μm × 63.25 μm  
All view  
Contrast ratio  
Pixel pitch  
Viewing angle  
Response rate  
1 ms  
1
2
All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary  
either higher or lower.  
Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating  
24 Appendix C Specifications  
     
Index  
A
I
customer-facing display 24  
main display 23  
Android Bootloader driver 12  
installing HP updates  
static electricity 15  
B
M
system memory, removing personal  
data from volatile 20  
barcode scanner  
cleaning 14  
memory  
nonvolatile 20  
volatile 20  
MSR maintenance 13  
T
C
technical support  
tilt adjustment  
cautions  
electrostatic discharge 15  
computer components  
N
touch screen maintenance 13  
nonvolatile memory 20  
bezel  
rear  
U
O
updating the computer  
updating the firmware  
USB flash drive 10  
operating guidelines 13  
operating system recovery 11  
OTA update from Additional System  
Updates menu 10  
computer power button light  
computer specifications 22  
connecting power to the computer  
using the computer  
OTA update from Recovery 11  
connecting power to the hub  
connecting the hub to the  
P
computer  
performing a soft reset  
ports, cleaning 14  
country power cord set  
requirements 19  
power button  
power cord set requirements  
country specific 19  
powering off the computer  
powering on the computer  
printer  
D
display specifications 23, 24  
drivers and firmware, updating 14  
E
electrostatic discharge (ESD) 15  
preventing damage 15  
cleaning 14  
R
F
recovery 11  
Fastboot mode 11  
removing personal data from volatile  
system memory 20  
features  
reset  
G
grounding methods 16  
S
serial number  
computer  
H
HP software, updating  
hub  
shipping preparation 14  
soft reset  
hub components  
hub power light 10  
hub serial ports  
hub wall mount  
software, updating  
specifications  
computer 22  
Index 25  
 

York Sunline Dhe User Manual
Xerox 2045e User Manual
Toshiba Air Conditioner Mmy Map1604ht8 E User Manual
Sony Found Not Kdl 40v4150 User Manual
Samsung Us07s8gb User Manual
MAKITA RF1101 User Manual
Liftmaster Automobile Parts 412hm User Manual
Hardie Panel Installation User Manual
EMERSON EVC1800 User Manual
BLACK DECKER KS800E User Manual