Maintenance and Service Guide
HP Engage One Prime
Table of contents
1 Product overview .......................................................................................................................................... 1
Standard features .................................................................................................................................................. 1
Bezel components ................................................................................................................................................. 2
Optional hub components ..................................................................................................................................... 3
Configuring the hub’s powered serial ports .......................................................................................................... 4
Connecting power to the hub ................................................................................................................................ 5
Connecting the optional hub to the computer ...................................................................................................... 6
Adjusting the tilt .................................................................................................................................................... 7
Hub serial number location ................................................................................................................................... 8
Contacting support ................................................................................................................................................ 8
2 Using and updating the computer ................................................................................................................... 9
Turning on the computer ....................................................................................................................................... 9
Turning off the computer ....................................................................................................................................... 9
Updating the firmware ........................................................................................................................................... 9
Performing a soft reset ......................................................................................................................................... 9
Hub power light behavior .................................................................................................................................... 10
Over-the-air (OTA) update ................................................................................................................................... 10
Preparing the USB flash drive ........................................................................................................... 10
Performing the OTA update from the Additional System Updates menu ........................................ 10
Operating system recovery using Fastboot flash device .................................................................................... 11
Downloading the Android Bootloader driver .................................................................................... 12
3 Operating guidelines, routine care, and shipping preparation ......................................................................... 13
Touch screen maintenance .................................................................................................................................. 13
MSR maintenance ................................................................................................................................................ 13
iii
Cleaning the barcode scanner ............................................................................................................................. 14
Cleaning the printer ............................................................................................................................................. 14
Cleaning I/O ports ................................................................................................................................................ 14
Updating drivers and firmware ............................................................................................................................ 14
Shipping preparation ........................................................................................................................................... 14
Recommended materials and equipment ........................................................................................ 17
Appendix A Power cord set requirements ......................................................................................................... 18
Japanese power cord requirements .................................................................................................................... 18
Country-specific requirements ............................................................................................................................ 19
Appendix B Statement of memory volatility ..................................................................................................... 20
Nonvolatile memory usage ................................................................................................................................. 21
Appendix C Specifications ............................................................................................................................... 22
Computer specifications ...................................................................................................................................... 22
Main display specifications .................................................................................................................................. 23
Customer-facing display specifications .............................................................................................................. 24
Index ............................................................................................................................................................. 25
iv
1 Product overview
Standard features
Standard features include the following:
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Full HD 35.5 cm (14-inch) display with ultra-wide viewing angles
Android™ operating system 8.1.0
Computer and peripheral devices available in black or white
HP Engage One Prime Plus with 2.2 GHz + 4 GB memory + 32GB eMMC and HP Engage One Prime with
1.8 GHz + 2 GB memory + 16 GB eMMC models
●
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●
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●
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Two USB Type-A and two USB Type-C ports
Near Field Communications (NFC)
Integrated magnetic stripe reader (MSR)
Integrated Wi-Fi
Integrated Bluetooth®
Front and rear cameras; rear camera primarily used to rear barcodes
Optional customer-facing display
Expanded connectivity with optional hub
Optional handheld barcode scanner
Optional iButton
Optional standalone printer
Optional fingerprint reader
IMPORTANT: The maximum operating temperature is 35°C (95°F).
Standard features
1
Bezel components
Table 1-1 Bezel components
Bezel components
(1)
(2)
(3)
(4)
Rear-facing camera
(5)
(6)
(7)
MSR
Rear-facing camera light
Magnetic stripe reader (MSR) light
Front-facing camera
Power button
Power button light
Rear components
Table 1-2 Rear components
Rear components
(1)
(2)
(3)
Security cable slot
USB Type-A ports (2)
Volume button
(4)
(5)
USB Type-C ports (2)
Customer-facing display (optional)
2
Chapter 1 Product overview
Optional hub components
Table 1-3 Hub components
Hub components
(1)
(2)
(3)
(4)
(5)
(6)
Power connector
(7)
USB Type-C port
RJ-45 (network) jack
Security cable slot
Wall mount keyholes
Power light
USB Type-C powered port
Cash drawer jack
(8)
(9)
Powered serial ports
Powered USB 12 V port
USB ports (4)
(10)
(11)
Optional hub components
3
Configuring the hub’s powered serial ports
The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some
devices use a powered serial port. If the serial port is configured as a powered port, devices that support a
powered serial interface do not require an external power source.
IMPORTANT: The computer must be turned off before you connect or disconnect serial port devices.
NOTE: The hub ships with all serial ports configured in standard, non-powered serial mode (0 volts).
There are three voltage settings for each serial port:
●
●
●
0 volts
5 volts
12 volts
To change the voltage setting for each powered serial port:
1. In the software included with the product, select Settings.
2. Select Connected devices and then select Powered Serial Port Voltage.
3. Select the appropriate voltage for the connected device.
IMPORTANT: To reduce the risk of damage to a connected device, make sure that you select the correct
serial port voltage.
Mounting the hub
The hub can be attached to a wall or other surface using the keyholes on the back of the hub.
The suspension height for the hub should not exceed 2 meters. The spacing for the two screws embedded in
the wall is 180 mm. The screw thread size should be M3, and the screw length should be no less than 6 mm
with a diameter of 3 mm.
4
Chapter 1 Product overview
Connecting power to the computer
To connect an AC adapter to the computer, connect one end of the power cord to the AC adapter (1) and the
other end to a grounded AC outlet (2), and then connect the AC adapter to one of the USB Type-C ports on the
computer (3).
NOTE: If the computer is connected to the optional hub, you can connect a USB Type-C cable to the hub’s
USB Type-C powered port instead of using the AC adapter to power the computer.
Connecting power to the hub
To connect an AC adapter to the hub, connect one end of the power cord to the AC adapter (1) and the other
end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the hub (3).
Connecting power to the computer
5
Connecting the optional hub to the computer
Use a USB Type-C cable to connect the computer and the USB Type-C powered port on the hub.
NOTE: The computer does not need to be connected to an AC adapter when connected to the USB Type-C
powered port on the hub.
Locating the computer power button
The power button is located on the bottom right edge of the bezel.
NOTE: The power button light is white when the computer is on. The power button light is off when the
computer is off. The power button light blinks when the computer is in the Sleep state.
6
Chapter 1 Product overview
Adjusting the tilt
You can tilt the computer so that it is facing the cashier or the customer. The image on the screen
automatically rotates to match the position of the computer. The computer can be stabilized at various angles
to adjust for glare and counter height.
Computer serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
unit. Keep these numbers available for use when contacting support for assistance.
Adjusting the tilt
7
Hub serial number location
Each hub has a unique serial number and a product ID number that are located on the exterior of the hub.
Keep these numbers available for use when contacting support for assistance.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
8
Chapter 1 Product overview
2 Using and updating the computer
Turning on the computer
▲
Press and hold the power key for three seconds. The startup logo should display in about two seconds.
Turning off the computer
1. Press the power key.
2. Select Shutdown.
Installing HP updates
1. Open the HP Device Hub application.
2. Select Update to the latest OS.
3. Select the update.
Updating the firmware
1. Open the HP Device Hub application.
2. Select HP Device Firmware Update.
3. Select the available update and follow on-screen instructions.
Performing a soft reset
▲
Press and hold the power button for about 10 seconds to reset the computer.
TIP: The only function of the RTC battery is to keep the current time.
Android devices do not include a BIOS or CMOS.
Computer power button light behavior
The computer power button light functions as follows:
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●
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On (S0): Computer is on.
Off (S5): Computer is off.
Blinking (fades in for three seconds, fades out for three seconds): Computer is in the Sleep (S3) state.
For more information about the computer power button light location, see Bezel components on page 2.
Turning on the computer
9
Hub power light behavior
When connected to the computer, the hub power light functions as follows:
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On (S0): Computer light is on. Hub power light is on
Off (S5): Computer is off. Hub power light is off.
Blinking (fades in for three seconds, fades out for three seconds): Computer and hub are in the Sleep
(S3) state.
When not connected to the computer, the hub power light functions as follows:
●
On for 15 seconds, then blinking (fades in for three seconds, fades out for three seconds): Computer
removed.
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On for 15 seconds, then blinking (fades in for three seconds, fades out for three seconds): AC adapter
connected, computer not connected.
Hub power light error blinking functions as follows:
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●
Blinking (one for one second, off or one second): Insufficient AC adapter (less than 120 W) connected.
Blinking (one for one second, off or one second): Overpowered AC adapter connected.
For more information about the computer power button light location, see Bezel components on page 2.
Over-the-air (OTA) update
Preparing the USB flash drive
Performing an OTA update requires a 2 GB or larger USB flash drive. You must format the drive using the
FAT32 file system.
To prepare the USB flash drive:
1. Insert the USB flash drive containing the OTA package into a Windows® computer.
2. Open File Explorer.
3. Right-click the USB drive in the navigation panel.
4. Select Format.
5. Under Capacity verify that the USB flash drive capacity is at least 2 GB.
6. Under File system select FAT32.
7. Copy the OTA package to the root of the USB drive.
Performing the OTA update from the Additional System Updates menu
1. Insert the USB flash drive containing the OTA package into the Android device.
2. Confirm that the USB drive is recognized in the Files app on the Android device.
3. Tap Settings, and then tap Additional System Updates.
4. Tap the upgrade package, and then tap Install.
10 Chapter 2 Using and updating the computer
5. Tap Update to start the update process. Once the update is complete, the computer restarts.
6. Go to the About device menu to check the build number to verify that the update was successful.
Performing the OTA update from Recovery
1. Enter the Recovery menu:
Method 1 (from the Android operating system)
a. Tap Settings, and then tap Additional System Updates.
b. Insert the USB flash drive into the Android device.
c. Tap the Options button , and then tap Reboot in recovery.
Method 2 (from restart)
a. Power off the Android device.
b. Use a pin or similar thin tool to hold the volume button, located between the USB ports on the back
of the device.
c. While holding the volume button, press the power button to turn the device on.
2. Move the cursor to Apply update from SD Card, and then press the power button to select.
3. Select the OTA update package, and then press the power button to start the update.
After the update has completed, the Android Recovery screen displays.
4. Select Reboot system now to restart the computer.
5. Go to the About device menu and check the build number to verify that the update was successful.
Operating system recovery using Fastboot flash device
Entering Fastboot mode
If you can start the operating system:
1. Tap Settings, tap About device, and then tap Additional System Updates.
2. Tap the Options button , and then tap Reboot in recovery.
3. In the Recovery Menu, tap Reboot to bootloader to enter Fastboot mode.
If the operating system is corrupt:
Operating system recovery using Fastboot flash device 11
1. Start the device using the power button.
2. Press and release the volume button, located between the USB ports on the back of the device.
3. Use the volume button to navigate to Fastboot, and then use the power button to select.
Downloading the Android Bootloader driver
1. Using the first (top) USB Type-C port, connect the device to a Windows computer.
2. Open Windows Device Manager.
3. Find the Android device. It may be listed under Other devices.
Confirm that Android Bootloader is displayed under the Android device. If Android Bootloader is not
displayed:
b. In Device Manager, right click the Android device. It may be labeled ‘Android’.
c. Select Update Driver.
d. Select Browse my computer for driver software.
e. Select Let me pick from a list.
f.
Select Android Device, and then click Next.
g. Select Have Disk.
h. Browse to the downloaded ABI files, and then select OK.
4. Unzip and open the Android OTA image files.
5. Open flash-all.bat.
After the flash has completed, the device automatically starts the installed operating system.
12 Chapter 2 Using and updating the computer
3 Operating guidelines, routine care, and
shipping preparation
Operating guidelines and routine care
Follow the guidelines below to properly set up and care for the computer:
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Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
Never operate the computer with any access panels removed.
Do not stack computers on top of each other or place them so near each other that they are subject to
each other’s recirculated or preheated air.
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If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above still apply.
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Keep liquids away from the computer and hub.
Never cover the vents on the computer or hub with any type of material.
Install or enable power management functions of the operating system or other software, including
Sleep states.
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Turn off the computer and wipe the exterior with a soft, damp cloth as necessary. Using cleaning
products may discolor or damage the finish.
●
Wipe the exterior with a soft, damp cloth as necessary. Using cleaning products may discolor or
damage the finish.
support. Then type ‘Retail Point of Sales Systems - Routine Care and Maintenance’ and click Search all
support.
Touch screen maintenance
Keep your touch screen clean. The touch screen requires very little maintenance. HP recommends that you
periodically clean the glass surface. Be sure to turn off your display before cleaning. Typically, an isopropyl
alcohol and water solution ratio of 50:50 is the best cleaning agent for your touch screen. It is important to
avoid using any caustic chemicals on the touch screen. Do not use any vinegar-based solutions.
Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths. Always dampen the cloth and then
clean the sensor. Be sure to spray the cleaning liquid onto the cloth, not the sensor, so that drips do not seep
inside the display or stain the bezel.
MSR maintenance
To clean the MSR (magnetic stripe reader), swipe a standard cleaning card through the MSR a couple of times.
You can order a standard cleaning card online. You can also put a thin oil-free cloth around a credit card.
Operating guidelines and routine care 13
Cleaning the barcode scanner
Exterior surfaces and scan windows exposed to spills, smudges, or debris require periodic cleaning to ensure
best performance during scanning. Use a soft, dry cloth to clean the product. If the product is very soiled,
clean it with a soft cloth moistened with a diluted non-aggressive cleaning solution or diluted ethyl alcohol.
IMPORTANT: Do not use abrasive or aggressive cleansing agents or abrasive pads to clean scan windows or
plastics. Do not spray or pour liquids directly onto the unit.
Cleaning the printer
Because of the way the printer sits while in use, paper and other debris from the knife can build up. HP
recommends that you keep the printer in working order by periodically cleaning the debris from the printer.
To clean the printer, open the cover, remove the paper roll, and then use a can of compressed air to blow out
the debris from the bottom plate where it accumulates.
Cleaning I/O ports
The computer has a series of ports. Dust and debris can collect in these ports, which can reduce connectivity
and performance. Use a battery-powered vacuum to remove any debris that has accumulated in and around
these ports.
Updating drivers and firmware
HP recommends that you regularly download and install the latest drivers and firmware updates to help
enhance system performance, resolve known issues, and avoid replacing parts unnecessarily.
To download and install the latest drivers and updates for your specific Retail Point of Sale model, go to
http://www.hp.com/support, and follow the instructions to find your product. Then select Software, Drivers,
and Firmware.
Shipping preparation
Follow these suggestions when preparing to ship the computer:
1. Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic
impulses while stored or in transit.
NOTE: The hard drive locks automatically when the computer power is turned off.
2. Remove and store all removable media.
3. Turn off the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the computer components and external devices from their power sources, and then from the
computer.
6. Pack the computer components and external devices in their original packing boxes or similar packaging
with sufficient packing material to protect them.
14 Chapter 3 Operating guidelines, routine care, and shipping preparation
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
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Different activities generate different amounts of static electricity.
Static electricity increases as humidity decreases.
Table 3-1 Static electricity occurrence based on activity and humidity
Relative humidity
40%
Event
55%
10%
Walking across carpet
7,500 V
3,000 V
400 V
15,000 V
5,000 V
800 V
35,000 V
12,000 V
6,000 V
2,000 V
Walking across vinyl floor
Motions of bench worker
Removing DIPs from plastic tube
400 V
700 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
11,500 V
14,500 V
26,500 V
21,000 V
20,000 V
11,000 V
Electronic components are multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
Electrostatic discharge information 15
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To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 3-2 Static shielding protection levels
Static shielding protection levels
Method
Voltage
Antistatic plastic
1,500
7,500
Carbon-loaded plastic
Metallized laminate
15,000
Grounding the work area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
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Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
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Turn off power and input signals before inserting and removing connectors or test equipment.
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
16 Chapter 3 Operating guidelines, routine care, and shipping preparation
Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
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Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
Static-dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
Electrostatic discharge information 17
A Power cord set requirements
The power supplies on some computers have external power switches. The voltage select switch feature on
the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power
supplies on those computers that do not have external power switches are equipped with internal switches
that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you
purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the
computer.
General requirements
The requirements listed below are applicable to all countries:
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the
country where the power cord set will be installed.
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be
between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits
from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in
any manner, replace it immediately.
Japanese power cord requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
18 Appendix A Power cord set requirements
Country-specific requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Table A-1 Power cord country-specific requirements
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
EANSW
OVE
Italy (1)
IMQ
Japan (3)
Norway (1)
Sweden (1)
METI
CEBC
CSA
NEMKO
SEMKO
Denmark (1)
Finland (1)
France (1)
DEMKO
SETI
Switzerland (1)
SEV
BSI
UL
United Kingdom (1)
United States (2)
UTE
Germany (1)
VDE
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-specific requirements 19
B Statement of memory volatility
IMPORTANT: Information in this chapter may not apply to all models with the Android operating system.
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
20 Appendix B Statement of memory volatility
Nonvolatile memory usage
Table B-1 Troubleshooting steps for nonvolatile memory usage
Does this
memory
store
Does this
memory
retain data
What is the
Nonvolatile
Memory Type
customer
data?
when power purpose of this How is data input into this
is removed? memory? memory?
How is this memory
write-protected?
Amount (Size)
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 bytes
No
No
Yes
Yes
Stores system
RTC battery backed-up CMOS This memory is not write-
date and time
and noncritical
data.
is programmed using
protected.
Computer Setup (BIOS), or by
changing the Microsoft®
Windows date & time.
Controller (NIC)
EEPROM
64 KB (not
customer
accessible)
Stores NIC
configuration
and NIC
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility must be used to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
firmware.
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
configuration data bytes
programmable
256 bytes per
memory
module, 128
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Stores memory DIMM SPD is programmed by Data cannot be written to
module
information.
the memory vendor.
this memory when the
module is installed in a
computer. The specific
write-protection method
varies by memory vendor.
(not customer
accessible)
Bluetooth flash
(select products
only)
2 Mb
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
A utility must be used for
writing data to this
memory and is made
available through newer
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained versions of the driver
from the silicon vendor.
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kb to 8 Kb
Stores
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public. not made available to the
public unless a firmware
A utility must be used for
writing data to this
memory and is typically
configuration
and calibration
data.
upgrade is necessary to
address a unique issue.
Webcam (select
products only)
64 Kb
Stores webcam Webcam memory is
A utility must be used for
writing data to this
memory and is typically
configuration
programmed using a utility
from the device
and firmware.
manufacturer that can be run not made available to the
from Windows.
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KB flash
(select products
only)
Stores
Fingerprint reader memory is Only a digitally signed
fingerprint
templates.
programmed by user
enrollment in HP
ProtectTools Security
Manager.
application can make the
call to write to the flash.
Nonvolatile memory usage 21
C Specifications
Computer specifications
Table C-1 Computer specifications
Metric
U.S.
Dimensions
Length
260 mm
334 mm
127 mm
10.24 in
13.15 in
5.00 in
Width
Height
Temperature
Operating
0°C to 35°C
‑30°C to 65°C
10% to 90%
32°F to 95°F
Nonoperating
‑22°F to 149°F
Relative humidity (operating)
Maximum altitude (unpressurized)
Operating
0 m to 3,048 m
0 ft to 10,000 ft
0 ft to 30,000 ft
Nonoperating
0 m to 9,144 m
Power supply
45 W, 87.8% efficient at 15 V, active PFC
90 V – 265 VAC
AC voltage range
Rated line frequency
Operating line frequency range
Rated input current
Magnetic Stripe Reader
50~60 HZ
47~63 HZ
1.4A RMS @ 90 VAC & max load, 2.2A RMS @ 90 VAC & max load
Integrated MSR reader, triple-track head, ISO 7811/7812/7813 Compliant,
encryption capable
Front Camera
Integrated front camera (5M, FF)
Barcode Reader (back camera)
Acoustic functions
1 microphone
Integrated back camera (5M, FF) with flash LED
integrated
1 speaker
integrated, 1 W, embedded codec
I/O Ports
USB-C port x2
Supports PD (power and data), if one USB-C port becomes PD power sink (15 V/3
A), another port can be PD source (5 V/0.9 A, 5 V/3 A, 9 V/3 A)
USB 2.0 port x2
USB 2.0 (5 V/0.5 A)
22 Appendix C Specifications
Main display specifications
Metric
U.S.
Active diagonal size
Operating temperature range
Touch technology
Resolution
35.6 cm
14.0 in
0 to 50°C
32°F to 122°F
Projected capacitive touch screen
1920 × 1080
16:9
Aspect ratio
Maximum color
Brightness
262K
Typical 220 nits2
Typical 700:12
161 μm × 161 μm
Horizontal 85°, Vertical 85°
30 ms
Contrast ratio
Pixel pitch
Viewing angle
Response rate
Backlight
LED
Surface treatment
Anti glare
1
All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary
either higher or lower.
Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating
2
Main display specifications 23
Customer-facing display specifications
Metric
U.S.
Active diagonal size
Operating temperature range
Display technology
Resolution
14.0 cm
5.5 in
0 to 50°C
32°F to 122°F
AMOLED
1920 × 1080
16:9
Aspect ratio
Maximum color
Brightness
16.7M
Typical 420 nits2
Minimum 100K:1
63.25 μm × 63.25 μm
All view
Contrast ratio
Pixel pitch
Viewing angle
Response rate
1 ms
1
2
All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary
either higher or lower.
Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating
24 Appendix C Specifications
Index
A
I
installing HP updates
B
M
system memory, removing personal
barcode scanner
cleaning 14
memory
nonvolatile 20
volatile 20
T
C
technical support
tilt adjustment
cautions
computer components
N
bezel
rear
U
O
updating the computer
updating the firmware
OTA update from Additional System
computer power button light
connecting power to the computer
using the computer
connecting power to the hub
connecting the hub to the
P
computer
performing a soft reset
country power cord set
requirements 19
power button
power cord set requirements
powering off the computer
powering on the computer
printer
D
E
cleaning 14
R
F
recovery 11
removing personal data from volatile
features
reset
G
S
serial number
computer
H
HP software, updating
hub
soft reset
hub components
hub serial ports
hub wall mount
software, updating
specifications
computer 22
Index 25
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