HP EliteBook x360 1020 G2 Notebook PC
Maintenance and Service Guide
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the
user-accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identification ......................................................................................................................................................... 4
Top .............................................................................................................................................................................................. 5
Lights ..................................................................................................................................................................... 6
Special keys .......................................................................................................................................................... 8
Right ......................................................................................................................................................................................... 12
Left ........................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 16
4 Removal and replacement procedures preliminary requirements ................................................................................................ 21
Service considerations .......................................................................................................................................................... 21
Cables and connectors ..................................................................................................................................... 21
Drive handling .................................................................................................................................................... 22
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 25
v
Speaker assembly ............................................................................................................................................. 29
TouchPad ............................................................................................................................................................ 37
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 38
Using Computer Setup .......................................................................................................................................................... 38
Starting Computer Setup ................................................................................................................................. 38
Restoring factory settings in Computer Setup ............................................................................................. 39
Updating the BIOS ............................................................................................................................................. 39
TPM BIOS settings (select products only) .......................................................................................................................... 41
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 42
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 43
8 Backing up, restoring, and recovering ................................................................................................................................................. 44
Using Windows tools ............................................................................................................................................................. 45
Restore and recovery ............................................................................................................................................................ 46
Recovering using HP Recovery Manager ....................................................................................................... 46
Using the HP Recovery partition (select products only) ......................................................... 47
Changing the computer boot order ........................................................................................... 48
9 Specifications .......................................................................................................................................................................................... 49
Computer specifications ....................................................................................................................................................... 49
10 Statement of memory volatility ........................................................................................................................................................ 50
Nonvolatile memory usage .................................................................................................................................................. 54
vi
Using HP Sure Start (select models only) .......................................................................................................................... 57
11 Power cord set requirements ............................................................................................................................................................ 58
Requirements for all countries ............................................................................................................................................ 58
Requirements for specific countries and regions ............................................................................................................. 58
12 Recycling ............................................................................................................................................................................................... 60
Index ............................................................................................................................................................................................................. 61
vii
viii
1 Product description
Category
Description
Product Name
Processors
HP EliteBook x360 1020 G2 Notebook PC
7th generation Intel® Core® processors:
●
●
●
●
i5-7200U, 8 GB with fan/heatsink
i5-7300U, 16 GB with fan/heatsink
i7-7500U 8 GB with fan/heatsink
i7-7600U 16 GB with fan/heatsink
Chipset
Graphics
Panels
Intel Premium Chipset
Integrated with processor
Intel UMA Graphics with shared video memory
Intel HD Graphics 620
31.75-cm (12.5-in) LED backlight
Full high-definition (FHD), ultra-wide viewing angle (UWVA), (1920 × 1080) eDP 1.3,
UltraSlim, touch display, 400 nits
FHD, UWVA (1920 × 1080), eDP 1.3, UltraSlim, touch display, 700 nits, touch display,
privacy
Ultra-HD (UHD), (3840 x 2160), eDP 1.3, UltraSlim, UWVA, touch display, 400 nits,
touch display
Memory
On-board (soldered) memory
LPDDR3, 1866 MHz, dual channel support
Supports up to 16 GB of system RAM
Primary storage
Supports M.2 SSD SS 2280
Supports the following M.2 SSDs:
●
●
●
●
●
●
●
128 GB M2 SATA-3 VALUE
128 GB M2 SATA-3 SS TLC
256 GB SATA-3 SED OPAL2 TLC
256 GB PCIe NVMe TLC
360 GB PCIe Gen 3 x 4 NVMe SS TLC
512 GB PCIe Gen 3 x 4 NVMe SS TLC
1 TB PCIe Gen 3 x 4 NVMe SS TLC
Audio and video
Two stereo speakers
HD Bang & Olufsen audio
IR and RGB camera (720 p), supports IR “Hello” facial recognition with Windows 10.
(supports wide dynamic range)
Premium stereo speakers (5)
1
Category
Description
Integrated dual-array microphone
Ethernet
Wireless
No direct Ethernet support. Ethernet available from accessory dongle.
WLAN
Integrated wireless local area network (WLAN) options via soldered assembly
Two WLAN antennas built into display assembly
Support for Intel Dual Band Wireless-AC 8265 802.11 AC 2 x 2 WiFi + BT 4.2 combo
adapter
Supports the following:
●
●
●
●
Miracast
S3/S4 wake on Wireless LAN
WiFi SAR in BIOS
HP Connection Optimizer
NFC
Integrated Near Field Communication (NFC) module (NXP NPC300 I2C)
NFC antenna configured with NFC option
External media cards
Ports
Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Headphone/Microphone Combo
HDMI
USB 3.1 Type-C port (2)
Docking
HP Docking Station
Keyboard/pointing devices
Keyboard
Dura keys
Backlit
Backlit – Privacy
Spill-resistant with drain
ClickPad
Gestures enabled by default: two-finger scrolling, two-finger pinch-zoom
Taps enabled by default
Glass with chemical etched surface
Power requirements
AC adapter:
65-W AC adapter non-PFC USB-C
Power cords:
Duck head power cord – length: 3.29 ft (1.0 m)
Battery:
4-cell, 49.28-Whr, 6.4 Ahr long life polymer battery
Security
Security lock
Touch fingerprint reader
2
Chapter 1 Product description
Category
Description
Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Full volume encryption
Preboot authentication (password)
Power-on authentication (password)
Operating system
Preinstalled:
●
●
●
●
●
Windows 10 Home 64 Chinese Market CPPP Plus
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Professional 64 StF MSNA Plus (For use with i7 processor and more
than 4 GB RAM only)
Restore media–DR-DVD:
●
●
Windows 10 (available with any Windows 10 operating system)
Windows 10 DRUSB (for service only)
Certified:
●
Microsoft WHQL: Windows 10 64
Web-only support:
●
●
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Serviceability
End user replaceable parts:
●
●
AC adapter
Pen
3
2 External component identification
Display
Component
(1)
Description
WLAN antennas*
Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)
(3)
(4)
Infrared (IR) Camera lights
Internal microphones
Cameras
On: One or more IR cameras are in use.
Record sound.
Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5)
Camera light
On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
4
Chapter 2 External component identification
Top
TouchPad
Component
Description
(1)
TouchPad zone
Reads your finger gestures to move the pointer or activate
items on the screen.
(2)
(3)
(4)
Left TouchPad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Right TouchPad button
NFC tapping area and antenna
Allows you to wirelessly share information when you tap it
with an NFC-enabled device.
Top
5
Lights
Component
(1)
Description
Privacy key light
Caps lock light
On: Privacy screen is on, which helps prevent side-
angle viewing.
(2)
On: Caps lock is on, which switches the key input to
all capital letters.
(3)
(4)
Fn lock light
Mute light
On: the fn key is locked.
●
●
On: Computer sound is off.
Off: Computer sound is on.
●
●
(5)
(6)
(7)
Microphone mute light
Num lk light
On: Microphone sound is off.
Off: Microphone sound is on.
On: Num lock is on.
Wireless light
On: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
NOTE: On some models, the wireless light is
amber when all wireless devices are off.
(8)
Sharing or presenting light
On: Sharing is on.
6
Chapter 2 External component identification
Special keys
Component
Description
(1)
(2)
esc key
fn key
Displays system information when pressed in combination with
the fn key.
Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
Opens the Start menu.
(3)
(4)
Windows key
Action keys
NOTE: Pressing the Windows key again will close the Start
menu.
Execute frequently used system functions.
NOTE: Some products may not include all action keys in the
illustration above.
(5)
Embedded numeric keypad
A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is turned
back on.
(6)
num lk key
Turns the embedded numeric keypad on and off.
8
Chapter 2 External component identification
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
▲
To use an action key, press and hold the key.
Icon
Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image among display devices connected to the system. For example, if a
monitor is connected to the computer, repeatedly pressing the key alternates the screen image
from computer display to monitor display to simultaneous display on both the computer and
monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft
Exchange or Office 365® servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Office 365 servers.
●
●
●
Answers a call.
Starts a call during a 1-on-1 chat.
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Office 365 servers.
●
●
●
Ends a call.
Declines incoming calls.
Ends screen sharing.
Top
9
Icon
Description
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Office 365 servers.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness
for well-lit or darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy settings, press fn + p
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the
fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can
still perform each function by pressing the fn key in combination with the appropriate action key.
10 Chapter 2 External component identification
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Key
Description
C
Turns on scroll lock.
E
Turns on the insert function.
Breaks the operation.
R
S
Sends a programing query.
Pauses the operation.
Turns on the highest privacy settings.
W
P
Top 11
Right
Component
Description
(1)
(2)
Volume button
Battery light
Controls speaker volume on the computer.
When AC power is connected:
●
●
●
White: The battery charge is greater than 90 percent.
Amber: The battery charge is from 0 to 90 percent.
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is not charging.
(3)
USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
(4)
HDMI port
Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High Definition Multimedia Interface (HDMI)
device.
12 Chapter 2 External component identification
Left
Component
(1)
Description
Audio-out
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio
(headphone)/ cable. Also connects an optional headset microphone. This jack does not support optional standalone
Audio-in
microphones.
(microphone)
combo jack
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
(2)
(3)
Security
cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen.
●
●
●
●
Power button
When the computer is off, press the button to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep.
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon
and then select Power Options.
Left 13
Bottom
Component
Description
(1)
Vents
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
Speakers
Produce sound.
14 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you will
probably be asked for the serial number, and possibly for the product number or the model number. Locate
these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)
(2)
(3)
(4)
Serial number
Product number
Warranty period
Model number (select products only)
Component
(1)
(2)
(3)
(4)
Model name (select products only)
Product number
Serial number
Warranty period
●
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
Item
(1)
Component
Spare part number
Display assembly, touch screen
NOTE: Touch displays are only spared as full hinge-ups. Individual components are
not spared for touch screen displays.
LCD 12.5” FHD BV UWVA 400 nits touch
LCD 12.5” FHD BV UWVA 700 nits touch (privacy)
LCD 12.5” UHD UWVA 400 nits touch
Keyboard with Top Cover (backlit; includes keyboard cable and backlight cable):
For use in the United States
For use in the United Kingdom
For use in Germany
937421-001
L02470-001
937422-001
(2)
937419-001
937419-031
937419-041
937419-051
937419-061
937419-071
937419-081
937419-091
937419-031
For use in France
For use in Italy
For use in Spain
For use in Denmark
For use in Norway
For use in Portugal
For use in Turkey
937419-141
937419-541
For use in Turkey (F)
For use in Greece
937419-151
937419-161
937419-171
937419-201
937419-211
937419-251
937419-261
937419-271
937419-281
937419-291
937419-A41
937419-AB1
937419-AD1
937419-B31
937419-B71
For use in Latin America
For use in Saudi Arabia
For use in Brazil
For use in Hungary
For use in Russia
For use in Bulgaria
For use in Romania
For use in Thailand
For use in Japan
For use in Belgium
For use in Taiwan
For use in Korea (Hangul)
For use in Europe
For use in Sweden and Finland
For use in Switzerland
937419-BA1
937419-BG1
Computer major components 17
Item
Component
Spare part number
937419-BB1
937419-D61
937419-DB1
937419-DD1
937419-DH1
937419-FL1
937419-FP1
For use in Israel
For use in India
For use in Canada (English/French)
For use in Iceland
For use in the Nordic region (English, Danish, Swedish, Finnish, and Norwegian)
For use in Czechoslovakia and Slovenia
For use in French Africa
For use with products equipped with a privacy panel
For use in the United States
For use in the United Kingdom
For use in Germany
L02471-001
L02471-031
L02471-041
L02471-051
L02471-061
L02471-071
L02471-081
L02471-091
L02471-131
L02471-141
L02471-151
L02471-161
L02471-171
L02471-201
L02471-211
L02471-251
L02471-261
L02471-271
L02471-281
L02471-291
L02471-541
L02471-A41
L02471-AB1
L02471-AD1
L02471-B31
L02471-B71
For use in France
For use in Italy
For use in Spain
For use in Denmark
For use in Norway
For use in Portugal
For use in Turkey
For use in Greece
For use in Latin America
For use in Saudi Arabia
For use in Brazil
For use in Hungary
For use in Russia
For use in Bulgaria
For use in Romania
For use in Thailand
For use in Japan
For use in Turkey (F)
For use in Belgium
For use in Taiwan
For use in Korea
For use in Europe
For use in Sweden/Finland
18 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
L02471-BA1
L02471-BB1
L02471-BG1
L02471-D61
L02471-DB1
L02471-DD1
L02471-DH1
L02471-FL1
L02471-FP1
937414-001
For use in Slovenia
For use in Israel
For use in Switzerland
For use in India
For use in Canada (English/French)
For use in Iceland
For use in the Nordic region (English, Danish, Swedish, Finnish, and Norwegian)
For use in Czechoslovakia and Slovenia
For use in French Africa
(3)
(4)
Audio Jack board w/cable
TouchPad
For 4W (with top cover)
937417-001
937418-001
937413-001
937411-001
915191-855
937416-001
937416-001
For use in models equipped with NFC board
Volume control board (spared with power button) and cable
Fingerprint reader
(5)
(6)
(7)
(8)
(9)
(10)
Battery
Front Speakers 14W (includes cable)
Rear speaker 14W
System board (processor is soldered with the WLAN, memory, thermals, fans, and heatsink):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Equipped with Intel Core i5-7200U processor 8 GB
Equipped with Intel Core i5-7300U 16 GB processor
Equipped with Intel Core i5-7300U 8 GB processor
Equipped with Intel Core i7-7500U 8 GB processor
Equipped with Intel Core i7-7600U 16 GB processor
Equipped with Intel Core i7-7600U 8 GB processor
Solid state drive
937423-xxx
937424-xxx
937425-xxx
937426-xxx
937427-xxx
937428-xxx
(11)
128 GB M2 SATA-3 VALUE
L02464-001
L08703-001
L02465-001
L02466-001
L02467-001
128 GB M2 TLC
256 GB, SED OPAL2 TLC
256-GB, PCIe NVMe TLC
512 GB, PCIe NVMe TLC
Computer major components 19
Item
(12)
Component
Spare part number
L02468-001
360 GB, TURBO DRIVE G2 TLC
1 TB, PCIe NVMe TLC
Bottom cover
L02469-001
937412-001
Miscellaneous parts
Component
Spare part number
860209-850
AC adapter:
65 W USB-C adapter (non-PFC) – slim
Power cord (3-pin, black, 1.0 m):
For use in Argentina
For use in Australia
401300-0111
213356-013
213353-01
For use in the Denmark
For use in Europe
213350-014
398063-008
213352-013
226768-001
213349-015
286497-013
213354-013
393313-007
285096-012
213351-013
361240-007
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People's Republic of China
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
For use in South Africa
Duck Head (3-pin for Korea, 2-pin for Japan, 2-pin for US, black, 1.00-m):
For use in the United States
For use in Europe and South Korea
For use in Australia
For use in the China
For use in India
854702-001
854703-0011
914724-001
914725-001
914726-001
937415-001
937410-001
Screw Kit
Cable kit, (14 W)
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
●
Flat-bladed screw driver
Torx T8 screw driver
Phillips P0 and P1 screw drivers
Non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Tools required 21
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels
Relative humidity
40%
Event
10%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
●
●
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 23
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
24 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
This chapter provides removal and replacement procedures.
There are as many as 59 screws that must be removed, replaced, or loosened when servicing Authorized Service
Provider only parts. Make special note of each screw size and location during removal and replacement.
Unlocking the device and disabling Always On Remote Management (select HP devices
only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP devices
with the Windows operating system, the Always On Remote Management (AORM) feature is automatically
activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com) provides
access to the AORM lock feature. The device must be unlocked using an authorized PIN from the same website
before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Press f10 to enter Computer Setup.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
2. Select Advanced and then select HP Touchpoint Manager Options.
3. Clear the Allow Activation check box.
4. Select Save changes and exit.
Component replacement procedures 25
Bottom cover
Description
Spare part number
937412-001
Bottom cover for use in all models
Before removing the bottom cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Remove the four Torx T8M2.0×4.3 screws (1) and loosen the captive screw (2) that secures the bottom
cover to the computer.
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Pry up on the top (near the display hinge) of the bottom cover (1) to disengage it from the computer and
then remove the bottom cover (2).
Reverse the removal procedures to install the bottom cover.
Battery
Description
Spare part number
915191-855
4-cell, 49-Whr, 6.4-Ah, Li ion battery
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove the six Phillips screws (2) that secure the battery to the computer.
Component replacement procedures 27
3. Lift the battery out of the computer (3).
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speaker assembly
Description
Spare part number
937416-001
Speaker assembly contains four speakers, with foam/rubber tape
Before removing the speaker assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the speaker assembly:
1. Disconnect the front speakers from the system board (1).
2. Remove the four screws securing the front speakers (2).
3. Remove the plastic tape holding the front speaker cable (3).
4. Remove the front speakers (4).
5. Remove the rear speaker (5).
Component replacement procedures 29
Reverse this procedure to install the speaker.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Solid State drive
Description
Spare part number
Solid State drive (SSD)
128 GB, M2 SATA-3 VALUE
128 GB, M2 TLC
L02464-001
L08703-001
L02465-001
L02466-001
L02467-001
L02468-001
L02469-001
256 GB, SED OPAL2 TLC
256 GB, PCIe NVMe TLC
512 GB, PCIe Gen 3 x 4 NVMe SS TLC
360 GB PCIe Gen 3 x 4 SS TLC
1 TB, PCIe NVMe TLC
Before removing the SSD, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the SSD:
1. Remove the Phillips PM2.0×1.8 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: SSDs are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the SSD.
Component replacement procedures 31
System board
NOTE: The system board spare part kit includes replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description
Spare part number
937423-xxx
937424-xxx
937425-xxx
937426-xxx
937427-xxx
937428-xxx
Equipped with Intel Core i5-7200U processor 8 GB
Equipped with Intel Core i5-7300U processor 16GB
Equipped with Intel Core i5-7300U processor 8 GB
Equipped with Intel Core i5-7500U processor 8 GB
Equipped with Intel Core i7-7600U processor 16 GB
Equipped with Intel Core i7-7600U processor 8 GB
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the system board:
1. Disconnect the following cables:
(1): Camera
(2): WLAN antenna
(3): Rear speaker
(4): Panel
(5): Audio
(6): Volume Fingerprint reader
(7): Fingerprint reader
(8): Keyboard
(9): TouchPad
(10): Backlight
(11): NFC module
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
(12): Front speakers
2. Remove the five Phillips screws that secure the system board to the computer.
3. Lift the right side of the system board up at an angle (1).
CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board. Do
not lift up on the narrow end of the board.
4. Pull the flat ribbon cable through the slit in the system board (2).
Component replacement procedures 33
5. Pull the system board away from and out of the computer (3), making sure the connectors on the side of
the board are clear of the computer.
Reverse this procedure to install the system board.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
This section describes removing components that require you to completely remove the display panel. Individual
components are not spared for the display assembly.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the display assembly:
1. Open the computer completely and fold the display under the base enclosure.
2. Remove the six Phillips screws (1) that secure the left and right brackets.
3. Open the display slightly (2).
4. Slide the display slightly toward the front to disengage the display from the computer (3). Remove the
display (4).
Reverse this procedure to reinstall the display assembly.
Component replacement procedures 35
Fingerprint reader board
Description
Spare part number
937411-001
Fingerprint reader board (includes cable)
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the fingerprint reader board:
1. Disconnect the fingerprint reader board from the system board (1).
2. Remove the Phillips screw (2) that secures the assembly to the computer.
3. Lift the bracket up at the screw end (3) and remove the fingerprint bracket (4).
4. Remove the fingerprint reader board and cable from the computer (5).
Reverse this procedure to install the fingerprint reader board.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
TouchPad
Description
Spare part number
937417-001
TouchPad
TouchPad with NFC module (includes antenna and tape)
937418-001
Before removing the TouchPad, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the TouchPad:
1. Disconnect the NFC module antenna cable (1) from the TouchPad, (select models only).
2. Disconnect the TouchPad cable (2) from the system board.
3. Remove the five Phillips screws (3) that secure the TouchPad to the computer, and then lift the TouchPad
from the computer (4).
Reverse the removal procedures to install the TouchPad.
Component replacement procedures 37
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable
FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options
menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use
the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the
on-screen instructions.
38 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
●
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults
and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and
troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
Using Computer Setup 39
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to locate
the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
40 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the
BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 41
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
b. Hard drive
c.
BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
42 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe files
are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
●
Creating recovery media and backups
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 44. For information on the recovery options that are available using the recovery media, see
●
●
Use Windows tools to create system restore points and create backups of personal information.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
On select products, use the HP Cloud Recovery Download Tool to create a bootable USB drive for your HP
country or region, and follow the on-screen instructions.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
menu, select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
44 Chapter 8 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures the
settings for the programs. HP Recovery media can also be used to customize the system or restore the
factory image if you replace the hard drive.
–
–
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs;
they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality
blank USB flash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased separately)
to create recovery discs. If you use an external optical drive, it must be connected directly to a USB
port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer
select your country or region, and follow the on-screen instructions.
–
–
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get help app.
▲
Select the Start button, and then select the Get Help app.
Using Windows tools 45
NOTE: You must be connected to the Internet to access the Get help app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and
level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get help app.
▲
Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get help app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application or
driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
●
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery
Manager offers the Remove Recovery Partition option.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only). If you have not already created recovery media, see Creating HP Recovery media (select
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
46 Chapter 8 Backing up, restoring, and recovering
●
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can find contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold
f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
Restore and recovery 47
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
48 Chapter 8 Backing up, restoring, and recovering
9 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
28.9 cm
20.3 cm
1.4 cm
11.41 in
8.02 in
0.53 in
2.50 lbs
Depth
Height
Weight
1.133 kg
Lightest panel, lightest SSD, 8 GB memory down, camera, FPS,
and WLAN
Input power
Operating voltage and current
Temperature
18.5 V dc @ 3.5 A - 65 W
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 49
10 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs.
This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data
after the system has been powered off and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based
and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP,
assuming that no subsequent modifications have been made to the system and assuming that no applications,
features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found in
Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and Exit,
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to
restore security level defaults.
The computer will reboot.
e.
f.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.
50 Chapter 10 Statement of memory volatility
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under
the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for
DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning
message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and
then select Shutdown.
k.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one
or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or
tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
Legacy BIOS Steps
Use the steps for older versions of BIOS.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
NOTE: If you have not already done so, access the BIOS menu.
●
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
51
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
a. Select Main, select Restore Defaults, and then select Yes to load defaults.
b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
c.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.
d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools under
the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox for DriveLock
password on restart. Select OK to proceed.
e.
If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then select the
desired hard drive and disable protection. At the automatic drive lock warning screen, select Yes to
continue. Repeat this procedure if more than one hard drive has an Automatic DriveLock password.
f.
Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning
message.
g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one
or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or
tap F1 to accept or F2 to reject.
i.
Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
52 Chapter 10 Statement of memory volatility
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
53
Nonvolatile memory usage
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Nonvolatile
Memory Type
How is data input into this
memory?
How is this memory write-
protected?
Amount (Size)
HP Sure Start flash 2 MBytes
(select models
No
Yes
Provides
protected
Data cannot be written to this This memory is protected
device via the host processor. by the HP Sure Start
only)
backup of
The content is managed solely Embedded Controller.
by the HP Sure Start
Embedded Controller.
critical System
BIOS code, EC
firmware, and
critical PC
configuration
data for select
platforms that
support HP Sure
Start.
For more
information, see
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 Bytes
No
No
Yes
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
Stores NIC
configuration
and NIC
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data to
this ROM in an
firmware.
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD) configuration module, 128
data
256 Bytes per
memory
No
Yes
Yes
Stores memory DIMM SPD is programmed by
Data cannot be written to
this memory when the
module is installed in a PC.
The specific write-
protection method varies
by memory vendor.
module
the memory vendor.
information.
Bytes
programmable
(not customer
accessible)
System BIOS
4 MBytes to 5
MBytes
Yes
Stores system
BIOS code and
System BIOS code is
programmed at the factory.
NOTE: Writing data to
this ROM in an
PC configuration Code is updated when the
inappropriate manner can
render the PC non-
functional.
data.
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
product, and then follow
54 Chapter 10 Statement of memory volatility
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Nonvolatile
Memory Type
How is data input into this
memory?
How is this memory write-
protected?
Amount (Size)
the on-screen
instructions.
Intel Management 1.5 MBytes or 5 Yes
Yes
Stores
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update utility. block all direct read/write
Unique Provisioning Data can access to this area. An
be entered at the factory or by Intel utility is required for
The Intel chipset is
configured to enforce
hardware protection to
Engine Firmware
(present in only
specific ZBook and
EliteBook models.
For more
MBytes
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
information, go to
support. Select
Find your product,
and then follow
the on-screen
third-party data an administrator using the
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
store.
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.
instructions.)
Bluetooth flash
2 Mbit
No
No
No
Yes
Yes
Yes
Yes
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
A utility is required for
writing data to this
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
memory and is made
available through newer
versions of the driver
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit
Stores
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public. not made available to the
public unless a firmware
A utility is required for
writing data to this
memory and is typically
configuration
and calibration
data.
upgrade is necessary to
address a unique issue.
Camera
64 Kbit
Stores
configuration
and firmware.
Camera memory is
programmed using a utility
from the device manufacturer memory and is typically
that can be run from
Windows.
A utility is required for
writing data to this
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader
512 KByte flash Yes
Stores
fingerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools call to write to the flash.
Only a digitally signed
application can make the
Security Manager.
Nonvolatile memory usage 55
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information
about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c.
Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between
the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but
supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system
diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment allows
the loading and execution of software programs from storage devices to provide more functionality, such
as advanced hardware diagnostics (with the ability to display more detailed system information) and
advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How
would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data
width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is not
installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
56 Chapter 10 Statement of memory volatility
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c.
Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot
Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c.
At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then
follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores
the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure
Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP
Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 57
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the
country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Accredited agency
EANSW
OVE
Applicable note number
Australia
1
1
1
2
1
1
1
1
1
3
1
1
5
4
Austria
Belgium
CEBC
Canada
CSA
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
COC
The People's Republic of China
South Korea
EK
58 Chapter 11 Power cord set requirements
Country/region
Sweden
Accredited agency
Applicable note number
SEMKO
SEV
1
1
4
1
2
Switzerland
Taiwan
BSMI
BSI
The United Kingdom
The United States
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 59
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
60 Chapter 12 Recycling
Index
Symbols/Numerics
camera and IR camera
camera light, identifying
F
; identifying
fingerprint reader
fingerprint reader board
removal 36
fingerprint reader, identifying
camera, identifying
caps lock light
chipset, product description
components
A
action keys
using
bottom 14
action keys, identifying
audio jack
audio, product description
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 13
display
fn key, identifying
fn lock light
ForcePad
top
removal 37
Computer Setup
G
using a USB keyboard or USB
mouse to start Computer
Setup 38
graphics, product description
guidelines
B
backups 44
battery
equipment 24
grounding 22
removal 27
BIOS
packaging 23
transporting 23
workstation 23
connectors, service considerations
updating 39
H
hard drive
D
Blu-ray R/RE DVD±RW SuperMulti DL
Drive
precautions 22
Blu-ray ROM DVD±RW SuperMulti DL
Drive
precautions 22
boot order
precautions 22
hard drive cover
hot keys
display assembly
removal 35
display panel
product description
docking
product description
microphone mute
HP PC Hardware Diagnostics (UEFI)
using 42
DVD-ROM Drive
changing 48
precautions 22
bottom 15
bottom cover
HP Recovery Manager
starting 47
DVD±RW Double-Layer with
SuperMulti Drive
precautions 22
removal 26
buttons
HP Recovery media
creating 44
recovery 47
HP Recovery partition
recovery 47
E
embedded numeric keypad,
identifying
esc key, identifying
Ethernet, product description
power 13
C
removing 48
call answer light, identifying
Index 61
I
microphone
product description
external media cards
integrated light, identifying
graphics
internal microphones, identifying
microphone mute key, identifying
microphone mute light, identifying
keyboard
memory module
microphone
operating system
IR camera, identifying
J
jacks
model name
mute light
audio-out (headphone)/audio-in
ports
power requirements
primary storage
processors
product name
security
serviceability
video
N
K
near field communications
identifying
keyboard
product description
keypad
embedded numeric
keys
esc
fn
Windows key
O
operating system, product
wireless
product name
product name and number,
computer 15
description
optical drive
precautions 22
R
L
P
recover
labels
Bluetooth 15
regulatory 15
plastic parts, service considerations
options 46
recovery
media 47
starting 47
system 46
service 15
WLAN 15
pointing device, product description
ports
HDMI 12
product description
USB Type-C power connector and
Thunderbolt port with HP Sleep
left TouchPad button
identifying
recovery media
lights
battery 12
call answer
power cord
creating 44
creating using HP Recovery
Manager 45
call end light, identifying
camera
caps lock
fn lock
recovery partition
removing 48
power requirements, product
microphone mute
regulatory information
removal/replacement
procedures 25
removing personal data from volatile
right TouchPad button
mute
description
sharing
primary storage
wireless
product description
privacy key light
processor
product description
product description
M
mass storage device
precautions 22
memory
audio
chipset
display panel
identifying
nonvolatile 50
volatile 50
S
memory module
product description
docking
Ethernet
62 Index
T
security, product description
Thunderbolt port with HP Sleep and
Charge
service considerations
cables 21
TouchPad
connectors 21
Touchpad
removal 37
serviceability, product description
setup utility
TouchPad zone
identifying
sharing light, identifying
slots
solid state drive
U
USB Type-C power connector and
Thunderbolt port with HP Sleep and
SSD 19
solid-state drive
precautions 22
V
speaker assembly
removal 29
speaker kit
video, product description
volume control board
W
Windows
Windows key, identifying
Windows tools
special keys, using
specifications
computer 49
SSD
using 45
SSD drive
removal 31
Sure Start
wireless light
wireless, product description
WLAN antennas, identifying
using 41
system board
removal 32
system memory, removing personal
system restore point
creating 45
Index 63
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