HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470p Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification .............................................................................................................. 15
Keys ................................................................................................................................................... 18
Right side ........................................................................................................................................... 23
3 Illustrated parts catalog ............................................................................................................................... 27
Service tag ......................................................................................................................................... 27
4 Removal and replacement procedures ....................................................................................................... 60
Cables and connectors ..................................................................................... 60
v
Display assembly .............................................................................................................119
5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 127
vi
6 Specifications .............................................................................................................................................. 140
7 Backup and recovery .................................................................................................................................. 144
vii
8 Power cord set requirements .................................................................................................................... 158
9 Recycling ..................................................................................................................................................... 160
Index ................................................................................................................................................................. 161
viii
1 Product description
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Product Name
HP EliteBook 8470w Mobile Workstationl
HP ProBook 8470p Notebook PC
√
√
Processors
●
●
●
●
●
●
Intel® Quad Core® i7-3840QM 2.80-
GHz processor (SC turbo up to 3.80-
GHz; 1600-MHz FSB, 8.0-MB L3
cache, 45 W)
√
Intel Quad Core i7-3820QM 2.70-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 8.0-MB L3 cache,
45 W)
Intel Quad Core i7-3740QM 2.70-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3720QM 2.60-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3630QM 2.40-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3610QM 2.30-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
1
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Processors (continued)
●
●
●
●
●
●
●
●
Intel Quad Core i7-3540M 3.00-GHz
√
√
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
Intel Dual Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
Intel Dual Core i5-3380M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3340M 2.70-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●
●
●
●
●
Intel Core i3-3130M 2.60-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-3120M 2.50-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-3110M 2.40-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Processors (continued)
Intel Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
√
√
Intel Celeron B840 1.90-GHz
processor (1333-MHz FSB, 2.0-MB L3
cache, 35 W)
Chipset
Mobile Intel QM77 chipset
√
2
Chapter 1 Product description
Category
Graphics
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Switchable discrete graphics: AMD
FirePro™ M2000 (64-bit), with 1024-MB
GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4); supports open GL
√
Switchable discrete graphics: AMD
Radeon™ HD 7570M (64-bit), with 1024-
MB GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4)
√
Internal graphics:
●
Universal memory architecture (UMA)
with shared video memory
●
●
Intel HD Graphics 4000
Support for dual-display ports through
docking station
√
√
●
●
●
●
Support for DisplayPort 1.2 (only on
computer models equipped with a
graphics subsystem with
discrete memory)
Support for up to 4 displays through
the APR (only on computer models
equipped with a graphics subsystem
with discrete memory)
Panel
14.0-in light-emitting diode (LED),
high-definition+ (HD+), AntiGlare (AG),
SVA (1600×900) display with and
without webcam and microphone
√
√
14.0-in LED, HD, AG, SVA (1366×768)
display with and without webcam and
microphone
All display assemblies include two wireless
local area network (WLAN) antenna cables
and two wireless wide area network
(WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
3
Category
Memory
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Two customer-accessible/upgradable
memory module slots
√
√
DDR3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●
●
●
16384-MB (8192-MB×2)
8192-MB (8192-MB×1 or 4096×2)
8192-MB (8192-MB×1 or 4096×2; not
supported on computer models
equipped with a 32-bit
operating system)
●
●
●
6144-MB (4096-MB+2048-MB)
4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048×1)
Flash cache
Hard drive
Intel 24-GB mSATA module (Intel Smart
Response Technology (SRT), not available
on computer models equipped with WWAN
or SSD)
√
√
√
√
Supports 6.35-cm (2.5-in) hard drives in
9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the
same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
●
750-GB, 7200-rpm, 9.5-mm
500-GB, 7200-rpm, 7.0-mm self-
encrypting drive (SED)
●
●
500-GB, 7200-rpm, 7.0-mm
320-GB, 7200-rpm, 7.0-mm
4
Chapter 1 Product description
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Solid-state drive
Solid-state drive (SSD) mounts in the same
bracket as the hard drive
√
Customer-accessible
Serial ATA III
Supports the following SSDs:
●
●
●
●
●
256-GB SED
240-GB
180-GB
160-GB
128-GB
Upgrade drive
Customer-accessible
√
Supports the following drive options:
●
●
●
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
SuperMulti Drive
●
●
DVD-ROM Drive
500-GB, 7200-rpm, 9.5-mm
Supports no drive option
Upgrade bay
Customer-accessible
√
(continued)
Supports the following drive options:
●
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
SuperMulti Drive
●
●
DVD-ROM Drive
500-GB, 7200-rpm, 9.5-mm
Supports no drive option
5
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Optical drive
Fixed
√
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
●
●
●
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
SuperMulti Drive
DVD-ROM Drive
Supports zero power optical drive
Fixed
√
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
●
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
SuperMulti Drive
DVD-ROM Drive
Supports zero power optical drive
Two stereo speakers
Audio and video
√
√
√
√
√
√
HD audio with SRS Premium Sound PRO
Audio and video
(continued)
Integrated 720p HD webcam (supports no
camera option)
Integrated dual-array microphone on
√
√
computer models equipped with a webcam
Integrated mono microphone on computer
models not equipped with a webcam
Modem
56kbps v.92 MDC data/fax modem module
Supports no modem option
√
√
Modem module cable not included
6
Chapter 1 Product description
Category
Ethernet
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Intel 82579LM 10/100/1000 Ethernet
network interface card (NIC) with
iAMT Intel 82579LM Gigabit
Network Connection
√
√
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
Wireless
Integrated wireless personal area network
(WPAN) option by way of Bluetooth 4.0
enhanced data rate (EDR) module
√
√
√
√
Supports no WPAN option
Integrated wireless local area network
(WLAN) options by way of wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
●
●
●
●
●
●
Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
Broadcom 43228 802.11abgn 2×2 Wi-
Fi Adapter
Intel Centrino Advanced-N 6205
Combo Adapter
Intel Centrino Advanced-N 6205
WLAN module
Intel Centrino Ultimate-N 6300
WLAN module
Intel Centrino Wireless-N 2200
802.11b/g/n 2×2 WiFi Adapter
Supports no WLAN option
7
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Wireless (continued)
Integrated wireless wide area network
√
√
(WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas
built into display assembly
Secured by subscriber identity module
(SIM, user-accessible behind battery)
Support for the following WWAN formats:
●
●
HP hs2350 HSPA+ Mobile
Broadband Module
HP lt2523 LTE/HSPA+ Mobile
Broadband Module
●
●
HP un2430 EV-DO/HSPA Mini Card
HP lt2522 LTE/EV-DO Mobile
Broadband Module
●
●
HP un2430 EV-DO/HSPA Mini Card
HP un2430 EV-DO/HSPA Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
Integrated 54-mm ExpressCard
External media cards
√
√
Secure Digital (SD) flash media slot with
push-push technology, supporting the
following digital card formats:
●
●
●
●
●
MultiMediaCard (MMC)
MMC+
Secure Digital (SD) Memory Card
SDHC
SDXC
8
Chapter 1 Product description
Category
Ports
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
●
●
●
●
●
1394a port
√
√
Audio-in (mono microphone)
Audio-out (stereo headphone)
Battery connector
DisplayPort 1.2 (on computer models
equipped with a graphics subsystem
with discrete memory)
●
DisplayPort 1.1a (on computer models
equipped with a graphics subsystem
with UMA memory)
●
●
●
●
●
●
●
●
●
●
●
Docking connector
eSATA/USB 2.0 combo port
HP Smart AC adapter
RJ-45 (Ethernet)
RJ-11 (modem)
Secondary battery connector
Serial port
USB 3.0 ports (2)
USB 2.0 port
USB 2.0 charging port
VGA (Dsub 15 pin) supporting:
1920×1200 external resolution @
75 Hz, hot plug and unplug and
autodetection for correct output to
wide-aspect vs. standard aspect video
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spill-
resistant, chiclet-style, with durakeys
√
√
√
√
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinch-
zoom as default
Taps enabled by default
√
√
√
√
√
√
Support for TouchPad with image sensor
Support for Windows 8 Indirect Touch
Supports the following HP Smart AC adapters:
Power requirements
Power requirements
(continued)
●
●
90-W HP Smart AC adapter (PFC,
EM, 3-wire)
√
√
√
√
90-W HP Smart AC adapter (PFC, 3-
wire)
9
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
●
●
65-W HP Smart AC adapter (non-PFC,
3-wire)
√
√
√
√
√
√
65-W HP Smart AC adapter (RC/V,
EM, 3-wire)
Supports the following batteries:
●
●
●
●
●
9-cell, 100-Wh, 3.0-Ah battery
9-cell, 73-Wh, 2.2-Ah battery
6-cell, 62-Wh, 2.8-Ah battery
6-cell, 55-Wh, 2.8-Ah battery
3-cell, 31-Wh, 2.8-Ah battery
Security
Supports security cable lock
√
√
√
√
Supports fingerprint reader and no
fingerprint reader option
Supports Trusted Platform Module (TPM)
1.2 (Infineon, soldered down) and
√
√
TPM Enhanced Drive Lock (not supported
in Asia and the People's Republic of China)
Integrated Smart Card reader (active)
Full volume encryption
√
√
√
√
√
√
Preboot authentication (password,
Smart Card)
Operating system
Preinstalled:
√
√
●
●
●
Windows® 8 ML 64 with Microsoft
Basics (Japan only)
Windows 8 Professional 64 with
Microsoft Basics (Japan only)
Windows 8 Professional 64 DPK with
Windows 7 Professional 64 and 32
(Japan only)
●
●
Windows 7 Home Premium 64 and 32
with Microsoft Basics
Windows 7 Professional 64 and 32
with Microsoft Basics
●
●
●
Windows 7 Service Pack 1
FreeDOS
SUSE Linux (SLED; People's Republic
of China only)
10 Chapter 1 Product description
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Preinstalled with Microsoft Office:
●
●
●
Windows 8 CH 64-bit with Office 2010
Transition OPK (People's Republic of
China only)
Windows 8 EM 64-bit with Office 2010
Transition OPK (not available
in Japan)
Windows 8 ML 64-bit with Office 2010
Business and Home (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●
●
●
Windows 8 ML 64-bit with Office 2010
Personal (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
Windows 8 ML 64-bit with Office 2010
Professional (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
Windows 8 ML 64-bit with Office 2010
Transition OPK (not available
in Japan)
(Continued)
11
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
Preinstalled with Microsoft Office:
√
√
(continued)
(continued)
●
●
●
●
●
Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Business and
Home (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Personal
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Professional
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Starter (not
available in Asia-Pacific countries and
regions, Japan, or the People's
Republic of China)
Windows 8 Professional 64-bit with
Office 2010 Business and Home
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
●
●
Windows 8 Professional 64-bit with
Office 2010 Personal (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
Windows 8 Professional 64-bit with
Office 2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●
●
Windows 8 Professional 64-bit with
Office 2010 Transition OPK (not
available in Japan)
Windows 7 Home Basic 32-bit with
Office Starter (emerging markets only)
(Continued)
12 Chapter 1 Product description
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
Preinstalled with Microsoft Office:
√
√
(continued)
(Continued)
●
Windows 7 Home Premium 64- and
32-bit with Office Starter (not available
in Japan)
●
●
Windows 7 Home Premium 64-bit with
Office 2010 Personal (only in Japan)
Windows 7 Home Premium 64-bit with
Office 2010 Home & Business (only
in Japan)
●
●
Windows 7 Home Premium 64-bit with
Office 2010 Personal (only in Japan)
Windows 7 Home Premium 64-bit with
Office 2010 Professional (only
in Japan)
●
●
●
●
Windows 7 Professional 64- and 32-bit
with Office 2010 Starter (not available
in Japan)
Windows 7 Professional 64- and 32-bit
with Office 2010 Business & Home
(only in Japan)
Windows 7 Professional 64- and 32-bit
with Office 2010 Personal (only
in Japan)
Windows 7 Professional 64- and 32-bit
with Office 2010 Professional (only
in Japan)
Restore media—DR-DVD:
√
√
●
Windows 8 (available with any
Windows 8 operating system and
required with Windows 8 Professional
64-bit DPK with Windows 7 image)
●
Windows 7 (available with any
Windows 7 HP, Windows 7
Professional loc, Windows 7 HB, or
Windows 8 Professional 64-bit DPK
with Windows 7 image)
13
Category
Description
HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
Restore media—OS-DVD:
√
√
(continued)
●
Windows 8 Professional 64-bit
(required with Windows 8 Professional
64-bit DPK with Windows image)
●
Windows 7 Home Basic 32-bit
(available with any Windows 7 Home
Basic location except Asia-Pacific
countries and regions and the People's
Republic of China)
●
●
Windows 7 Home Premium 64- and
32-bit (available with any Windows 7
Premium location except Asia-Pacific
countries and regions and the People's
Republic of China)
Windows 7 Professional 64- and 32-bit
(available with any Windows 7
Professional or Windows 8
Professional 64-bit DPK with Windows
image location except Asia-Pacific
countries and regions and the People's
Republic of China)
Certified:
√
√
√
√
●
●
Microsoft WHQL
SuSE Linux Enterprise (SLED) 64-bit
Service Pack 2
Operating system
(continued)
Web-only support:
●
●
●
Windows XP Pro 32-bit
Windows 7 Enterprise 64- and 32-bit
Windows 7 Ultimate 64- and 32-bit
Serviceability
End user replaceable parts:
√
√
●
●
●
●
●
●
●
●
●
●
AC adapter
Battery
Hard drive
Keyboard
Memory module
mSATA drive
Optical drive
Solid-state drive
WLAN module
WWAN module
14 Chapter 1 Product description
2 External component identification
Display
Item
(1)
Component
Description
Internal display switch
Turns off the display or initiates Suspend if the display is
closed while the power is on.
NOTE: The display switch is not visible from the
outside of the computer.
(2)
WLAN antennas (3)*
Send and receive wireless signals to communicate
with WLANs.
(3)
(4)
(5)
(6)
Internal microphones (2)
Record sound.
Webcam light (select models only)
Webcam (select models only)
Keyboard light button
On: The webcam is in use.
Records video and captures still photographs.
Turns the keyboard light on or off.
Display 15
Item
(7)
Component
Description
Keyboard light
Illuminates the keyboard, especially in low-
light conditions.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region.
16 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
TouchPad on/off button
Power button
Turns the TouchPad on and off.
(2)
●
●
●
●
When the computer is off, press the button to turn
on the computer.
When the computer is on, press the button briefly
to initiate Suspend.
When the computer is in the Suspend state, press
the button briefly to exit Suspend.
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
●
Windows 8—From the Start screen, type power,
select Settings, and then select Power Options.
●
Windows 7:
1. Select Computer > Control Center.
2. In the left pane, click System, and then click
Power Management in the right pane.
(3)
Wireless button
Turns the wireless feature on or off but does not
establish a wireless connection.
Buttons and fingerprint reader (select models only) 17
Item
(4)
Component
Description
Web browser button
●
●
When the computer is on, press the button to open
the default Web browser.
When the computer is off, in the Suspend state, or
in Hibernation, the button does not perform any
action or function.
(5)
(6)
Volume mute button
Mutes and restores speaker sound.
Fingerprint reader (select models only)
Allows a fingerprint logon instead of a password logon.
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
Function keys
Execute frequently used system functions when pressed
in combination with the fn key.
(2)
fn key
Executes frequently used system functions when
pressed in combination with a function key.
(3)
(4)
(5)
Operating system logo key
Displays the operating system menu.
Operating system applications key
Embedded numeric keypad
Displays a shortcut menu for items beneath the cursor.
When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated
by the icon in the upper-right corner of the key.
(6)
num lk key
Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
18 Chapter 2 External component identification
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
(2)
(3)
TouchPad light
●
●
●
●
●
●
●
●
Amber: The TouchPad is off.
Off: The TouchPad is on.
Caps lock light
Power light
On: Caps lock is on.
Off: Caps lock is off.
On: The computer is on.
Blinking: The computer is in the Suspend state.
Off: The computer is off or in Hibernation.
(4)
(5)
Wireless light
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
●
●
Amber: All wireless devices are off.
On: The computer is on.
Web browser light
Off: The computer is off, in the Suspend state, or
in Hibernation.
(6)
(7)
Mute light
●
●
Amber: Computer sound is off.
Off: Computer sound is on.
Num lock light
On: Num lock is on.
TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Lights 19
Item
(1)
Component
Description
Pointing stick (select models only)
Moves the pointer and selects or activates items on
the screen.
(2)
Left pointing stick button (select
models only)
Functions like the left button on an external mouse.
(3)
(4)
TouchPad on/off button
TouchPad zone
Turns the TouchPad on or off.
Moves the pointer and selects or activates items on
the screen.
(5)
(6)
(7)
Left TouchPad button
Right TouchPad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
Right pointing stick button (select
models only)
20 Chapter 2 External component identification
Front
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
Display release latch
Wireless light
Opens the computer.
(2)
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
●
●
●
●
Amber: All wireless devices are off.
On: The computer is on.
(3)
(4)
Power light
Blinking: The computer is in the Suspend state.
Off: The computer is off or in Hibernation.
AC adapter/Battery light
Amber: The computer is connected to external
power and the battery is charged from 0 to
90 percent.
●
●
White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
Blinking amber: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
●
●
Off: The battery is fully charged.
(5)
(6)
Hard drive light
Speakers (2)
Blinking white: The hard drive or optical drive is
being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Produce sound. One of the speakers is on the bottom of
the computer, and it cannot be seen from the front of
the computer.
Front 21
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Power connector
1394 port
Description
Connects an AC adapter.
(2)
Connects an optional IEEE 1394 or 1394a device, such
as a camcorder.
(3)
(4)
(5)
USB 3.0 ports (2)
Connect optional USB 3.0 devices and provide
enhanced USB power performance.
HP ExpressCard slot or Smart Card reader Supports optional ExpressCards or smart cards.
(depending on configuration)
Media Card Reader
Supports the following digital card formats:
●
●
●
●
●
MultiMediaCard (MMC)
MMC+
Secure Digital (SD) Memory Card
SDHC
SDXC
(6)
(7)
Upgrade bay (optical drive shown)
The upgrade bay can hold a weight-saver option, a hard
drive, or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes
to an optical disc.
Optical drive eject button (select
models only)
Releases the disc tray.
22 Chapter 2 External component identification
Right side
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
Audio-out (headphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2)
Audio-in (microphone) jack
Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(3)
(4)
Smart Card reader
Supports optional smart cards.
eSATA/USB 2.0 port
Connects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
(5)
USB charging port
Connects an optional USB device. The USB charging
port can also charge select models of cell phones and
MP3 players, even when the computer is off.
(6)
(7)
DisplayPort
Vents (2)
Connects an optional digital display device, such as a
high-performance monitor or projector.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(8)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
Right side 23
Rear
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
RJ-11 (modem) jack
External monitor port
RJ-45 (network) jack
Connects a modem cable.
Connects an external VGA monitor or projector.
Connects a network cable.
(2)
(3)
24 Chapter 2 External component identification
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Item
(1)
Component
Description
Vents (4)
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2)
(3)
(4)
(5)
(6)
(6)
Battery release latch
Docking connector
Service cover release latch
Battery bay
Releases the battery.
Connects an optional docking device.
Releases the service cover from the computer.
Holds the battery.
Accessory battery connector
Speakers (2)
Connects an optional accessory battery.
Produce sound.
Bottom 25
Item
(7)
Component
Description
Bluetooth compartment
Service cover
Contains a Bluetooth device (select models only).
(8)
Provides access to the hard drive, and also contains the
WLAN module slot and the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country
or region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support.
26 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item
(1)
Description
Function
Product name
This is the product name affixed to the front of
the computer.
(2)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
Service tag 27
Item
(3)
Description
Function
Part number/Product number (p/n)
This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4)
(5)
Warranty period
This number describes the duration of the warranty
period for the computer.
Model description
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
28 Chapter 3 Illustrated parts catalog
Item
(1)
Component
Spare part number
Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
(2)
Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models (includes
keyboard cable and pointing stick cable):
For use only on computer models equipped with the Windows 8 operating system:
For use in Belgium
For use in Brazil
702649-A41
702649-201
702649-261
702649-DB1
702649-FL1
702649-081
702649-051
702649-041
702649-151
702649-211
702649-DD1
702649-D61
702649-BB1
702649-061
702649-291
702649-161
702649-B31
702649-091
702649-FP1
702649-131
702649-271
702649-251
702649-171
702649-BA1
702649-AD1
702649-071
702649-B71
702649-BG1
702649-AB1
702649-281
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Norway
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
30 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
702649-141
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
For use only on computer models equipped with the Windows 7 operating system:
For use in Belgium
702649-031
702649-001
686300-A41
686300-201
686300-261
686300-DB1
686300-A81
686300-081
686300-051
686300-041
686300-DJ1
686300-211
686300-DD1
686300-D61
686300-BB1
686300-061
686300-291
686300-161
686300-B31
686300-091
686300-FP1
686300-131
686300-271
686300-251
686300-171
686300-BA1
686300-AD1
686300-071
686300-B71
686300-BG1
686300-AB1
686300-281
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Norway
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
Computer major components 31
Item
Component
Spare part number
686300-141
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
686300-031
686300-001
Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models (includes
keyboard cable and pointing stick cable):
For use only on computer models equipped with the Windows 8 operating system:
For use in Belgium
For use in Brazil
702651-A41
702651-201
702651-261
702651-DB1
702651-FL1
702651-081
702651-051
702651-041
702651-151
702651-211
702651-DD1
702651-D61
702651-BB1
702651-061
702651-291
702651-161
702651-B31
702651-091
702651-FP1
702651-131
702651-271
702651-251
702651-171
702651-BA1
702651-AD1
702651-071
702651-B71
702651-BG1
702651-AB1
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Norway
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
32 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
702651-281
For use in Thailand
For use in Turkey
702651-141
For use in the United Kingdom and Sinapore
For use in the United States
For use only on computer models equipped with the Windows 7 operating system:
For use in Belgium
702651-031
702651-001
686299-A41
686299-201
686299-261
686299-DB1
686299-FL1
686299-081
686299-051
686299-041
686299-DJ1
686299-211
686299-DD1
686299-D61
686299-BB1
686299-061
686299-291
686299-161
686299-B31
686299-091
686299-FB1
686299-131
686299-271
686299-251
686299-171
686299-BA1
686299-AD1
686299-071
686299-B71
686299-BG1
686299-AB1
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Norway
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
Computer major components 33
Item
Component
Spare part number
686299-281
For use in Thailand
For use in Turkey
686299-141
For use in the United Kingdom and Singapore
For use in the United States
Top cover (includes TouchPad):
686299-031
686299-001
(3)
Equipped with pointing stick buttons and a fingerprint reader for use only on HP
EliteBook 8470w Mobile Workstation computer models
686043-001
686964-001
686965-001
Equipped with pointing stick buttons and a fingerprint reader for use only on HP
EliteBook 8470p Notebook PC computer models
Equipped with pointing stick buttons but not a fingerprint reader for use only on HP
EliteBook 8470p Notebook PC computer models
(4)
(5)
(6)
(7)
(8)
(9)
Smart Card reader
686025-001
684340-001
684343-001
651948-001
684345-001
Display lid switch board (includes cable)
Fingerprint reader board (includes cable)
RTC battery
ExpressCard assembly
System board (includes replacement thermal material):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 8 Professional operating system in all countries and
regions except the People's Republic of China and the Ukraine
686042-601
686042-501
686042-001
691718-001
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 8 Standard operating system in all countries and regions
except the People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 7 operating system in all countries and regions except the
People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 7 operating system in the People's Republic of China and
the Ukraine
For use only on HP EliteBook 8470p Notebook PC computer models:
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 8 Professional operating system in all countries and
regions except the People's Republic of China and the Ukraine
686041-601
686041-501
686041-001
691717-001
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 8 Standard operating system in all countries and regions
except the People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 7 operating system in all countries and regions except the
People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory and the Windows 7 operating system in the People's Republic of China and
the Ukraine
34 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
For use only on computer models equipped with a graphics subsystem with UMA
memory and the Windows 8 Professional operating system in all countries and
regions except the People's Republic of China and the Ukraine
686040-601
For use only on computer models equipped with a graphics subsystem with UMA
memory and the Windows 8 Standard operating system in all countries and regions
except the People's Republic of China and the Ukraine
686040-501
686040-001
691716-001
628824-001
For use only on computer models equipped with a graphics subsystem with UMA
memory and the Windows 7 operating system in all countries and regions except the
People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with UMA
memory and the Windows 7 operating system in the People's Republic of China and
the Ukraine
(10)
(11)
Modem module
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number
641830-001.
WLAN module:
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
Intel Centrino Advanced-N 6205 Combo Adapter
Intel Centrino Ultimate-N 6300 WLAN module
675794-001
669832-001
695915-001
572511-001
670288-001
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter
Processor (includes replacement thermal material):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
(12)
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-
MHz FSB, 8.0-MB L3 cache, 45 W)
703266-001
681284-001
702840-001
681283-001
702081-001
680646-001
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-
MHz FSB, 8.0-MB L3 cache, 45 W)
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
For use on all computer models:
Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz 710787-001
FSB, 4.0-MB L3 cache, 35 W)
Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz
FSB, 4.0-MB L3 cache, 35 W)
681954-001
Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
708762-001
Computer major components 35
Item
Component
Spare part number
Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
681953-001
Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
708761-001
681952-001
711903-001
680645-001
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
For use only on HP EliteBook 8470p Notebook PC computer models:
Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W)
Fan (includes cable)
713163-001
700627-001
682417-001
677152-001
664663-001
641839-001
(13)
(14)
Memory modules (PC3-12800, 1666-MHz, DDR3):
8-GB
670034-001
707248-001
641369-001
652972-001
4-GB locked
4-GB
2-GB
(15)
WWAN module:
HP hs2350 HSPA+ Mobile Broadband Module
HP un2430 EV-DO/HSPA Mini Card
710788-001
702080-001
702080-001
634400-001
HP un2430 EV-DO/HSPA Mini Card
HP un2430 EV-DO/HSPA Mobile Broadband Module
Heat sink (includes replacement thermal material):
(16)
(17)
For use only on computer models equipped with a graphics subsystem with
discrete memory
686021-001
693371-001
For use only on computer models equipped with a graphics subsystem with
UMA memory
Optical drive (includes optical drive bezel and optical drive bracket):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive
686048-001
689090-001
689078-001
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
36 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
DVD-ROM Drive
689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
DVD-ROM Drive
689079-001
689077-001
689075-001
(18)
Hard drive (does not include hard drive bracket or screws):
750-GB, 7200-rpm, 9.5-mm
633252-001
683801-001
634925-001
634862-001
642774-001
641840-001
655792-001
500-GB, 7200-rpm, 9.5-mm self-encrypting drive
500-GB, 7200-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)
Speaker assembly (includes cable)
Bluetooth module 4.0 EDR
(19)
(20)
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number
641830-001.
(21)
Battery (Li ion):
9-cell, 100-Wh, 3.00-Ah
9-cell, 100-Wh, 3.00-Ah
9-cell, 73-Wh, 2.20-Ah
6-cell, 62-Wh, 2.80-Ah
6-cell, 62-Wh, 2.80-Ah
6-cell, 51-Wh, 2.55-Ah
3-cell, 31-Wh, 2.80-Ah
631243-001
634087-001
634089-001
628670-001
628668-001
659083-001
628664-001
685997-001
(22)
Base enclosure (includes rubber feet, service cover release latch assembly, and
battery release latch assembly)
Rubber Kit (not illustrated, includes display bezel left and right rubber screw covers, 642768-001
base enclosure front and rear rubber screw covers, top cover rubber bumper)
Latch Kit (not illustrated, includes service cover release latch assembly components 684339-001
and battery release latch assembly components)
(23)
Service cover:
Includes label indicating “Made in China”
Includes label indicating country of origin
686031-001
699325-001
Computer major components 37
Display assembly subcomponents
Item
(1)
Component
Spare part number
Display bezel:
For use only on HP EliteBook 8470w Mobile Workstation computer models
For use only on HP EliteBook 8470p Notebook PC computer models
Webcam/microphone module
686014-001
686012-001
686045-001
(2)
38 Chapter 3 Illustrated parts catalog
Item
(3)
Component
Spare part number
642798-001
Microphone module
Display Hinge Kit (includes left and right display hinges and left and right hinge
642782-001
brackets)
Display Hinge Cover Kit, includes:
Display hinge outer covers (2)
686024-001
(4a)
(4b)
(4c)
(5)
Display hinge inner covers (2)
Display hinge tube
15.6-in, LED, AntiGlare display panel:
14.0-in, LED, FLT, HD+, AntiGlare display panel
14.0-in, LED, FLT, HD, AntiGlare display panel
14.0-in, LED, SVA, HD+, AntiGlare display panel
14.0-in, LED, SVA, HD, AntiGlare display panel
Display Cable Kit, includes:
686047-001
686046-001
684348-001
684347-001
(6a)
(6b)
Display panel cable:
Webcam/microphone module cable:
For use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with an HD+ display assembly
686019-001
686017-001
686018-001
686016-001
685993-001
For use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with an HD display assembly
For use only on HP EliteBook 8470p Notebook PC computer models equipped with
an HD+ display assembly
For use only on HP EliteBook 8470p Notebook PC computer models equipped with
an HD display assembly
Antenna Kit, includes:
(7)
(8)
(9)
WWAN antenna cables and transceivers
WLAN antenna cables and transceivers
Display enclosure:
For use only on HP EliteBook 8470w Mobile Workstation computer models
For use only on HP EliteBook 8470p Notebook PC computer models
685996-001
685995-001
Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna cables and
transceivers, and display enclosure)
For use in HP EliteBook 8470w Mobile Workstation computer models
For use in HP EliteBook 8470p Notebook PC computer models
686023-001
686022-001
642785-001
Display Rubber Kit (includes display bezel rubber screw covers and display bezel
rubber bumpers)
Display assembly subcomponents 39
Mass storage devices
Item
(1)
Description
Spare part number
Hard drive (does not include hard drive bracket or screws):
750-GB, 7200-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm SED
500-GB, 7200-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
Hard Drive Hardware Kit, includes:
Hard drive bracket
633252-001
683801-001
634925-001
634862-001
642774-001
(2)
Mass storage devices 41
Item
(3)
Description
Spare part number
Hard drive bracket screws (not illustrated)
Optical drive (includes optical drive bezel and optical drive bracket):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
DVD-ROM Drive
686048-001
689090-001
689078-001
689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
DVD-ROM Drive
689079-001
689077-001
689075-001
643921-001
(4)
(5)
Upgrade bay cradle
Solid-state drive (does not include solid-state drive bracket or screws):
256-GB SATA III self-encrypting solid-state drive
256-GB SATA III Samsung solid-state drive
240-GB SATA III solid-state drive
691466-001
709167-001
702242-001
692097-001
693863-001
700626-001
690229-001
180-GB SATA III solid-state drive
160-GB SATA II solid-state drive
128-GB SATA III solid-state drive
128-GB SATA III solid-state drive
42 Chapter 3 Illustrated parts catalog
Plastics Kit
Item
Description
Spare part number
Plastics Kit:
For use only on HP EliteBook 8470w Mobile Workstation computer models:
686963-001
686027-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Includes:
(1)
(2)
(3)
RJ-11 jack plug
ExpressCard slot space saver
Optical drive bay space saver
Plastics Kit 43
Miscellaneous parts
Component
Spare part number
AC adapter:
90-W HP Smart AC adapter (PFC, EM, 3-wire)
693713-001
693712-001
693711-001
693710-001
90-W HP Smart AC adapter (PFC, 3-wire)
65-W HP Smart AC adapter (non-PFC, 3-wire)
65-W HP Smart AC adapter (RC/V, EM, 3-wire)
Carrying case:
HP basic carrying case
455084-001
612757-001
592923-001
HP essential nylon case
HP professional top-load slim case
Lock:
HP notebook computer combination lock
HP notebook computer keyed cable lock
Optical mouse:
591699-001
626729-001
HP USB optical travel mouse
HP USB/PS2 2-button optical mouse
Power cord (3-pin, black, 1.83-m):
For use in Argentina
434594-001
390632-001
490371-D01
490371-011
490371-202
490371-081
490371-021
490371-D61
490371-BB1
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
44 Chapter 3 Illustrated parts catalog
Component
Spare part number
490371-031
For use in the United Kingdom and Singapore
Screw Kit
686032-001
Sequential part number listing
Spare part number
390632-001
434594-001
455084-001
490371-001
490371-011
490371-021
490371-031
490371-081
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
490371-D61
572511-001
591699-001
592923-001
612757-001
626729-001
628664-001
628668-001
628670-001 [a]
Description
HP USB/PS2 2-button optical mouse
HP USB optical travel mouse
HP basic carrying case
Power cord for use in North America (3-pin, black, 1.83-m)
Power cord for use in Australia (3-pin, black, 1.83-m)
Power cord for use in Europe (3-pin, black, 1.83-m)
Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use in Denmark (3-pin, black, 1.83-m)
Power cord for use in Switzerland (3-pin, black, 1.83-m)
Power cord for use in Thailand (3-pin, black, 1.83-m)
Power cord for use in Brazil (3-pin, black, 1.83-m)
Power cord for use in Japan (3-pin, black, 1.83-m)
Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
Power cord for use in Taiwan (3-pin, black, 1.83-m)
Power cord for use in South Korea (3-pin, black, 1.83-m)
Power cord for use in South Africa (3-pin, black, 1.83-m)
Power cord for use in Israel (3-pin, black, 1.83-m)
Power cord for use in Argentina (3-pin, black, 1.83-m)
Power cord for use in India (3-pin, black, 1.83-m)
Intel Centrino Ultimate-N 6300 WLAN module
HP notebook computer combination lock
HP professional top load slim case
HP essential nylon case
HP notebook computer keyed cable lock
3-cell, 31-Wh, 2.80-Ah, Li-ion battery
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
6-cell, 55h, 2.80-Ah, Li-ion battery
Sequential part number listing 45
Spare part number
Description
628824-001
Modem module (does not include the RJ-11 jack cable)
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
631243-001
633252-001
750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
634087-001
634089-001
634400-001
634862-001
9-cell, 100-Wh, 3.00-Ah, Li-ion battery
6-cell, 73-Wh, 2.20-Ah, Li-ion battery
HP un2430 EV-DO/HSPA Mobile Broadband Module
320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
634925-001
500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
641369-001
641830-001
641839-001
641840-001
642768-001
642774-001
642782-001
642785-001
4-GB memory module (PC3, 12800, 1600-MHz)
Cable Kit (includes Bluetooth module cable, RJ-11 jack cable, and TouchPad cable)
Fan (includes cable)
Speaker assembly (includes cable)
Rubber Kit (includes rubber bumpers)
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Display Hinge Kit (includes left and right hinges and left and right hinge brackets)
Display Rubber Kit (includes display bezel rubber screw covers and display bezel rubber
bumpers)
642798-001
643921-001
651948-001
652972-001
655792-001
Microphone module
Upgrade bay cradle
RTC battery (includes cable and double-sided tape)
2-GB memory module (PC3, 12800, 1600-MHz)
Bluetooth module 4.0 EDR (does not include the Bluetooth module cable)
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001.
6-cell, 51-Wh, 2.55-Ah, Li-ion battery
659083-001
664663-001
Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W; includes
replacement thermal material)
669832-001
670034-001
670288-001
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
8-GB memory module (PC3, 12800, 1600-MHz)
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter
46 Chapter 3 Illustrated parts catalog
Spare part number
675793-001
Description
HP lt2523 LTE/HSPA+ Mobile Broadband Module
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
675794-001
680645-001
Intel Dual Core i5-3210M 2.50-GHz processor for use only on HP EliteBook 8470p Notebook PC
computer models (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
680646-001
681283-001
681284-001
Intel Quad Core i7-3610QM 2.30-GHz processor for use on all computer models (SC turbo up to
3.30-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material)
Intel Quad Core i7-3720QM 2.60-GHz processor for use on all computer models (SC turbo up to
3.60-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material)
Intel Quad Core i7-3820QM 2.70-GHz processor for use only on HP EliteBook 8470w Mobile
Workstation computer models (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache,
45 W; includes replacement thermal material)
681952-001
681953-001
681954-001
682417-001
Intel Dual Core i5-3320M 2.60-GHz processor for use on all computer models (SC turbo up to
3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)
Intel Dual Core i5-3360M 2.80-GHz processor for use on all computer models (SC turbo up to
3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)
Intel Dual Core i7-3520M 2.90-GHz processor for use on all computer models (SC turbo up to
3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W; includes replacement thermal material)
Intel Core i3-3110M 2.40-GHz processor for use only on HP EliteBook 8470p Notebook PC
computer models (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement
thermal material)
683801-001
684339-001
500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
Latch Kit (includes service cover release latch assembly components and battery release latch
assembly components)
684340-001
684343-001
684345-001
684347-001
684348-001
685993-001
Display lid switch board
Fingerprint reader board (includes cable)
ExpressCard assembly
14.0-in, LED, SVA, HD, AntiGlare display panel
14.0-in, LED, SVA, HD+, AntiGlare display panel
Antenna Kit (includes left and right WLAN antenna cables and transceivers and left and right
WWAN antenna cables and transceivers)
685995-001
685996-001
685997-001
Display enclosure for use only on HP EliteBook 8470p Notebook PC computer models
Display enclosure for use only on HP EliteBook 8470w Mobile Workstation computer models
Base enclosure (includes four rubber feet, service cover release latch assembly, and battery
release latch assembly)
686012-001
686014-001
686016-001
Display bezel for use only on HP EliteBook 8470p Notebook PC computer models
Display bezel for use only on HP EliteBook 8470w Mobile Workstation computer models
Display panel cable for use only on HP EliteBook 8470p Notebook PC computer models equipped
with an HD display assembly
Sequential part number listing 47
Spare part number
Description
686017-001
Display panel cable for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with an HD display assembly
686018-001
686019-001
Display panel cable for use only on HP EliteBook 8470p Notebook PC computer models equipped
with an HD+ display assembly
Display panel cable for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with an HD+ display assembly
686021-001
686022-001
Heat sink for use on computer models equipped with a graphics subsystem with discrete memory
Display Panel Support Kit for use only on HP EliteBook 8470p Notebook PC computer models
(includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna cables
and transceivers)
686023-001
686024-001
Display Panel Support Kit for use only on HP EliteBook 8470w Mobile Workstation computer
models (includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna
cables and transceivers)
Display Hinge Cover Kit (includes hinge tube, left and right hinge covers, cable guides, left and
right inner covers, and left and right outer covers)
686025-001
686027-001
Smart Card reader
Plastics Kit for use only on HP EliteBook 8470p Notebook PC computer models (includes
ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack cover, and wireless
antenna clips)
686031-001
686032-001
686040-001
Service cover (includes label indicating “Made in China”)
Screw Kit
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and
regions except the People's Republic of China and the Ukraine (includes replacement
thermal material)
686040-501
686040-601
686041-001
686041-501
686041-601
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all
countries and regions except the People's Republic of China and the Ukraine (includes
replacement thermal material)
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all
countries and regions except the People's Republic of China and the Ukraine (includes
replacement thermal material)
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with discrete memory and the Windows 7 operating system in all countries
and regions except the People's Republic of China and the Ukraine (includes replacement
thermal material)
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all
countries and regions except the People's Republic of China and the Ukraine (includes
replacement thermal material)
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with discrete memory and the Windows 8 Professional operating system in
all countries and regions except the People's Republic of China and the Ukraine (includes
replacement thermal material)
48 Chapter 3 Illustrated parts catalog
Spare part number
Description
686042-001
System board for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with a graphics subsystem with discrete memory and the Windows 7 operating system
in all countries and regions except the People's Republic of China and the Ukraine (includes
replacement thermal material)
686042-501
686042-601
686043-001
System board for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with a graphics subsystem with discrete memory and the Windows 8 Standard
operating system in all countries and regions except the People's Republic of China and
the Ukraine (includes replacement thermal material)
System board for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with a graphics subsystem with discrete memory and the Windows 8 Professional
operating system in all countries and regions except the People's Republic of China and
the Ukraine (includes replacement thermal material)
Top cover with pointing stick buttons and a fingerprint reader for use only on HP EliteBook 8470w
Mobile Workstation computer models (includes TouchPad)
686045-001
686046-001
686047-001
686048-001
Webcam/microphone module (includes double-sided tape)
14.0-in, LED, FLT, HD, AntiGlare display panel
14.0-in, LED, FLT, HD+, AntiGlare display panel
Blu-ray R/RE DVD±RW SuperMulti DL Drive (for use only on HP EliteBook 8470w Mobile
Workstation computer models; includes bezel and bracket)
686299-001
686299-031
686299-041
686299-051
686299-061
686299-071
686299-081
686299-091
686299-131
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in the United States (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Germany (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in France (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Italy (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Spain (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Denmark (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Norway (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Portugal (includes keyboard cable and pointing
stick cable)
Sequential part number listing 49
Spare part number
Description
686299-141
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Turkey (includes keyboard cable and pointing
stick cable)
686299-161
686299-171
686299-201
686299-211
686299-251
686299-261
686299-271
686299-281
686299-291
686299-A41
686299-AB1
686299-AD1
686299-B31
686299-B71
686299-BA1
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Latin America (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Brazil (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Hungary (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Russia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Bulgaria (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Romania (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Thailand (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Japan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Belgium (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Taiwan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in South Korea (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in the Netherlands (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Sweden and Finland (includes keyboard cable
and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Slovenia (includes keyboard cable and pointing
stick cable)
50 Chapter 3 Illustrated parts catalog
Spare part number
Description
686299-BB1
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Israel (includes keyboard cable and pointing
stick cable)
686299-BG1
686299-D61
686299-DB1
686299-DD1
686299-DJ1
686299-FB1
686299-FL1
686300-001
686300-031
686300-041
686300-051
686300-061
686300-071
686300-081
686300-091
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Switzerland (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in India (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Canada (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Iceland (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Greece (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in Northwest Africa (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in the United States (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Germany (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in France (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Italy (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Spain (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Denmark (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Norway (includes keyboard cable and pointing
stick cable)
Sequential part number listing 51
Spare part number
Description
686300-131
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Portugal (includes keyboard cable and pointing
stick cable)
686300-141
686300-161
686300-171
686300-201
686300-211
686300-251
686300-261
686300-271
686300-281
686300-291
686300-A41
686300-A81
686300-AB1
686300-AD1
686300-B31
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Turkey (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Latin America (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Brazil (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Hungary (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Russia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Bulgaria (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Romania (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Thailand (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Japan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Belgium (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Taiwan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in South Korea (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in the Netherlands (includes keyboard cable and
pointing stick cable)
52 Chapter 3 Illustrated parts catalog
Spare part number
Description
686300-B71
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Sweden and Finland (includes keyboard cable
and pointing stick cable)
686300-BA1
686300-BB1
686300-BG1
686300-D61
686300-DB1
686300-DD1
686300-DJ1
686300-FP1
686963-001
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Slovenia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Israel (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Switzerland (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in India (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Canada (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Iceland (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Greece (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 7 operating system in Northwest Africa (includes keyboard cable and
pointing stick cable)
Plastics Kit for use on HP EliteBook 8470w Mobile Workstation computer models (includes
ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack plug, and wireless
antenna clips)
686964-001
686965-001
689075-001
689076-001
689077-001
689078-001
689079-001
689080-001
689954-001
Top cover with pointing stick buttons for use only on HP EliteBook 8470p Notebook PC computer
models equipped with a fingerprint reader (includes TouchPad)
Top cover with pointing stick buttons for use only on HP EliteBook 8470p Notebook PC computer
models not equipped with a fingerprint reader (includes TouchPad)
DVD-ROM Drive for use only on HP EliteBook 8470p Notebook PC computer models (includes
bezel and bracket)
DVD-ROM Drive for use only on HP EliteBook 8470w Mobile Workstation computer models
(includes bezel and bracket)
DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8470p Notebook PC
computer models (includes bezel and bracket)
DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8470w Mobile
Workstation computer models (includes bezel and bracket)
Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8470p Notebook PC
computer models (includes bezel and bracket)
Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8470w Mobile
Workstation computer models (includes bezel and bracket)
24-GB flash cache module
Sequential part number listing 53
Spare part number
690229-001
Description
128-GB SATA III solid-state drive
256-GB SATA III self-encrypting solid-state drive
691466-001
691716-001
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with UMA memory in the People's Republic of China and the Ukraine
(includes replacement thermal material)
691717-001
691718-001
System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with
a graphics subsystem with discrete memory in the People's Republic of China and the Ukraine
(includes replacement thermal material)
System board for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with a graphics subsystem with discrete memory in the People's Republic of China and
the Ukraine (includes replacement thermal material)
692097-001
693371-001
180-GB SATA III solid-state drive
Heat sink for use only on computer models equipped with a graphics subsystem with UMA
memory (includes replacement thermal material)
693710-001
693711-001
693712-001
693713-001
693863-001
695915-001
699325-001
700626-001
700627-001
65-W HP Smart AC adapter (RC/V, EM, 3-wire)
65-W HP Smart AC adapter (non-PFC, 3-wire)
90-W HP Smart AC adapter (PFC, 3-wire)
90-W HP Smart AC adapter (PFC, EM, 3-wire)
160-GB SATA II solid-state drive
Intel Centrino Advanced-N 6205 Combo Adapter
Service cover (includes label indicating country of origin)
128-GB SATA III solid-state drive
Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
702080-001
702081-001
HP un2430 EV-DO/HSPA Mini Card
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 45 W; includes replacement thermal material)
702242-001
702649-001
240-GB SATA III solid-state drive
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in the United States (includes keyboard cable and
pointing stick cable)
702649-031
702649-041
702649-051
702649-061
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in the United Kingdom and Singapore (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Germany (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in France (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Italy (includes keyboard cable and pointing
stick cable)
54 Chapter 3 Illustrated parts catalog
Spare part number
Description
702649-071
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Spain (includes keyboard cable and pointing
stick cable)
702649-081
702649-091
702649-131
702649-141
702649-151
702649-161
702649-171
702649-201
702649-211
702649-251
702649-261
702649-271
702649-281
702649-291
702649-A41
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Denmark (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Norway (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Portugal (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Turkey (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Greece (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Latin America (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Saudi Arabia (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Brazil (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Hungary (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Russia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Bulgaria (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Romania (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Thailand (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Japan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system Belgium (includes keyboard cable and pointing
stick cable)
Sequential part number listing 55
Spare part number
Description
702649-AB1
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Taiwan (includes keyboard cable and pointing
stick cable)
702649-AD1
702649-B31
702649-B71
702649-BA1
702649-BB1
702649-BG1
702649-D61
702649-DB1
702649-DD1
702649-FL1
702649-FP1
702651-001
702651-031
702651-041
702651-051
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system South Korea (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in the Netherlands (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Sweden and Finland (includes keyboard cable
and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Slovenia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Israel (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Switzerland (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in India (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Canada (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Iceland (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in the Czech Republic and Slovakia (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
equipped with the Windows 8 operating system in Northwest Africa (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in the United States (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in the United Kingdom and Singapore (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Germany (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in France (includes keyboard cable and pointing
stick cable)
56 Chapter 3 Illustrated parts catalog
Spare part number
Description
702651-061
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Italy (includes keyboard cable and pointing
stick cable)
702651-071
702651-081
702651-091
702651-131
702651-141
702651-151
702651-161
702651-171
702651-201
702651-211
702651-251
702651-261
702651-271
702651-281
702651-291
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Spain (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Denmark (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Norway (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Portugal (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Turkey (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Greece (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Latin America (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Saudi Arabia (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Brazil (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Hungary (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Russia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Bulgaria (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Romania (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Thailand (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Japan (includes keyboard cable and pointing
stick cable)
Sequential part number listing 57
Spare part number
Description
702651-A41
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system Belgium (includes keyboard cable and pointing
stick cable)
702651-AB1
702651-AD1
702651-B31
702651-B71
702651-BA1
702651-BB1
702651-BG1
702651-D61
702651-DB1
702651-DD1
702651-FL1
702651-FP1
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Taiwan (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system South Korea (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in the Netherlands (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Sweden and Finland (includes keyboard cable
and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Slovenia (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Israel (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Switzerland (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in India (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Canada (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Iceland (includes keyboard cable and pointing
stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in the Czech Republic and Slovakia (includes
keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models
equipped with the Windows 8 operating system in Northwest Africa (includes keyboard cable and
pointing stick cable)
702840-001
703266-001
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 45 W; includes replacement thermal material)
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-
MB L3 cache, 45 W; includes replacement thermal material)
707248-001
708761-001
4-GB locked memory module (PC3, 12800, 1600-MHz)
Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-MB
L3 cache, 35 W; includes replacement thermal material)
708762-001
Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB
L3 cache, 35 W; includes replacement thermal material)
58 Chapter 3 Illustrated parts catalog
Spare part number
709167-001
Description
256-GB SATA III Samsung solid-state drive
710787-001
Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-
MB L3 cache, 35 W; includes replacement thermal material)
710788-001
711903-001
HP hs2350 HSPA+ Mobile Broadband Module
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB
L3 cache, 35 W; includes replacement thermal material)
713163-001
Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
Sequential part number listing 59
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
Flat-bladed screw driver
Magnetic screw driver
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
60 Chapter 4 Removal and replacement procedures
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
Preliminary replacement requirements 61
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
40%
Event
10%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
700 V
400 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
62 Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
●
●
●
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
●
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements 63
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
64 Chapter 4 Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 73 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item
(1)
Component
Description
Product name
This is the product name affixed to the front of
the computer.
(2)
(3)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
Part number/Product number (p/n)
This number provides specific information about the
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
Component replacement procedures 65
Item
(4)
Component
Description
Warranty period
This number describes the duration of the warranty
period for the computer.
(5)
Model description
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare
part number 642768-001. There are 4 rectangular rubber feet (1) and two square rubber feet (2) that
attach to the base enclosure and service cover in the locations illustrated below.
66 Chapter 4 Removal and replacement procedures
Battery
Description
Spare part number
631243-001
634087-001
634089-001
628670-001
628668-001
659083-001
628664-001
9-cell, 100-Wh, 3.00-Ah, Li ion
9-cell, 100-Wh, 3.00-Ah, Li ion
9-cell, 73-Wh, 2.20-Ah, Li ion
6-cell, 62-Wh, 2.80-Ah, Li ion
6-cell, 62-Wh, 2.80-Ah, Li ion
6-cell, 51-Wh, 2.55-Ah, Li ion
3-cell, 31-Wh, 2.80-Ah, Li ion
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Position the computer upside-down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) to release the battery.
3. Remove the battery (2) from the computer.
Component replacement procedures 67
Install the battery by inserting it into the battery bay until you hear a click.
SIM
NOTE: This section applies only to computer models with WWAN capability.
NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the
computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.
Before removing the SIM, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the SIM:
1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.)
2. Remove the SIM (2) from the SIM slot.
Reverse this procedure to install the SIM.
68 Chapter 4 Removal and replacement procedures
Service cover
Description
Spare part number
686031-001
Includes label indicating “Made in China”
Includes label indicating country of origin
699325-001
Before removing the service cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the service cover:
1. Slide the release latch (1) and remove the locking screw (if installed) (2).
2. Slide the release latch (3) to disengage the door from the computer.
3. Slide the door toward the front of the computer (4), and then lift the door off the computer (5).
Reverse the removal procedures to install the service cover.
Component replacement procedures 69
Smart Card reader
Description
Spare part number
Smart Card reader
686025-001
Before removing the Smart Card reader, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the Smart Card reader:
1. Disconnect the Smart Card reader cable (1) from the low insertion force (LIF) connector on the
system board.
2. Use the Smart Card reader tab (2) to lift the left side of the Smart Card reader (3) and swing it up
and to the right.
3. Detach the clips (4) on the right side of the Smart Card reader from the base enclosure.
4. Remove the Smart Card reader by sliding it up and the left at an angle (5).
Reverse the removal procedures to install the Smart Card reader.
70 Chapter 4 Removal and replacement procedures
Optical drive
NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.
Description
Spare part number
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
DVD-ROM Drive
686048-001
689090-001
689078-001
689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive
DVD±RW Double-Layer with SuperMulti Drive
DVD-ROM Drive
689079-001
689077-001
689075-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the optical drive:
1. Position the computer upside-down with the right side toward you.
2. Loosen the captive Phillips screw (1) that secures the optical drive to the computer.
3. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to
release the optical drive.
Component replacement procedures 71
4. Remove the optical drive (3) from the computer.
5. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.
6. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then
release the left side of the optical drive bezel (3).
7. Remove the optical drive bezel (4).
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
9. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the
optical drive.
72 Chapter 4 Removal and replacement procedures
10. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Upgrade bay cradle
Description
Spare part number
Upgrade bay cradle
643921-001
Before removing the upgrade bay cradle, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the upgrade bay cradle:
1. Position the computer upside-down with the right side toward you.
Component replacement procedures 73
2. Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay cradle to the computer.
3. Loosen the captive Phillips screw that secures the upgrade bay cradle in the upgrade bay (1).
4. Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to
release the upgrade bay.
5. Remove the upgrade bay (3) from the computer.
Reverse this procedure to install the upgrade bay.
74 Chapter 4 Removal and replacement procedures
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.
Description
Spare part number
633252-001
750-GB, 7200-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm SED
500-GB, 7200-rpm, 9.5-mm
683801-001
634925-001
320-GB, 7200-rpm, 9.5-mm
634862-001
Hard Drive Hardware Kit (includes hard drive bracket and screws)
642774-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the hard drive:
1. Loosen the three Phillips screws (1) that secure the hard drive to the computer.
2. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the
system board.
Component replacement procedures 75
3. Remove the hard drive (3) from the hard drive bay.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the
hard drive.
b. Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws
are available in the Hard Drive Hardware Kit, spare part number 642774-001.
Reverse this procedure to reassemble and install the hard drive.
76 Chapter 4 Removal and replacement procedures
Memory module
NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of
the computer.
Description
Spare part number
670034-001
8-GB memory module (PC3, 12800, 1600-MHz)
4-GB locked memory module (PC3, 12800, 1600-MHz)
4-GB memory module (PC3, 12800, 1600-MHz)
2-GB memory module (PC3, 12800, 1600-MHz)
707248-001
641369-001
652972-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click
Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 77
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
NOTE: The computer uses two memory slots. The top slot houses the expansion memory
module and is shown in the first image below. The bottom slot houses the primary memory
module and is shown in the second image below.
Reverse this procedure to install a memory module.
78 Chapter 4 Removal and replacement procedures
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
710788-001
HP hs2350 HSPA+ Mobile Broadband Module
HP un2430 EV-DO/HSPA Mini Card
HP un2430 EV-DO/HSPA Mini Card
HP un2430 EV-DO/HSPA Mobile Broadband Module
702080-001
702080-001
634400-001
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the WWAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The
blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the
system board. (The WLAN module tilts up.)
Component replacement procedures 79
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
80 Chapter 4 Removal and replacement procedures
WLAN module
Description
Spare part number
675794-001
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
Intel Centrino Advanced-N 6205 Combo Adapter
Intel Centrino Ultimate-N 6300 WLAN module
669832-001
695915-001
572511-001
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter
670288-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN
antenna cable connects to the middle terminal on the WLAN module.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the
system board. (The WLAN module tilts up.)
Component replacement procedures 81
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
82 Chapter 4 Removal and replacement procedures
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The
Bluetooth module cable is included in the Cable Kit, spare part number 641830-001.
Description
Spare part number
655792-001
Bluetooth module 4.0 EDR
Before removing the Bluetooth module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the Bluetooth module:
1. Disconnect the Bluetooth module cable (1) from the system board.
2. Release the Bluetooth module (2) from the clip built into the base enclosure.
3. Remove the Bluetooth module.
Reverse this procedure to install the Bluetooth module.
Component replacement procedures 83
Modem module
NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack
cable is included in the Cable Kit, spare part number 641830-001.
Description
Spare part number
Modem module
628824-001
Before removing the modem module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the modem module:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the modem module to the
system board.
2. Disconnect the modem module (2) from the system board by lifting it straight up.
3. Disconnect the RJ-11 jack cable (3) from the modem module.
4. Remove the modem module.
Reverse this procedure to install the modem module.
84 Chapter 4 Removal and replacement procedures
Fan
Description
Spare part number
Fan (includes cable)
641839-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Loosen the captive Phillips screw (2) that secures the fan to the top cover.
3. Remove the Phillips PM2.5×5.0 screw (3) that secures the fan to the top cover.
4. Remove the fan (4).
Reverse this procedure to install the fan.
Component replacement procedures 85
Keyboard
For use in country/region
Spare part
number
For use in country/region
Spare part
number
Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models
(includes keyboard cable and pointing stick cable):
For use only on computer models equipped with the
For use in the Netherlands
702649-B31
Windows 8 operating system:
For use in Belgium
For use in Brazil
702649-A41
702649-201
702649-261
702649-DB1
702649-FL1
For use in Norway
702649-091
702649-FP1
702649-131
702649-271
702649-251
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Bulgaria
For use in Canada
For use in the Czech Republic
and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
702649-081
702649-051
702649-041
702649-151
702649-211
702649-DD1
702649-D61
702649-BB1
702649-061
702649-291
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
702649-171
702649-BA1
702649-AD1
702649-071
702649-B71
702649-BG1
702649-AB1
702649-281
702649-141
702649-031
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Israel
For use in Italy
For use in Thailand
For use in Turkey
For use in Japan
For use in the United Kingdom
and Singapore
For use in Latin America
702649-161
For use in the United States
For use in the Netherlands
702649-001
686300-B31
For use only on computer models equipped with the
Windows 7 operating system:
For use in Belgium
For use in Brazil
686300-A41
For use in Norway
686300-091
686300-FP1
686300-131
686300-271
686300-251
686300-201
686300-261
686300-DB1
686300-A81
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Bulgaria
For use in Canada
For use in the Czech Republic
and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
686300-081
686300-051
686300-041
686300-DJ1
686300-211
For use in Saudi Arabia
For use in Slovenia
686300-171
686300-BA1
686300-AD1
686300-071
686300-B71
For use in South Korea
For use in Spain
For use in Sweden and Finland
86 Chapter 4 Removal and replacement procedures
For use in country/region
Spare part
number
For use in country/region
Spare part
number
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
686300-DD1
686300-D61
686300-BB1
686300-061
686300-291
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
686300-BG1
686300-AB1
686300-281
686300-141
686300-031
For use in the United Kingdom
and Singapore
For use in Latin America
686300-161
For use in the United States
686300-001
Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models
(includes keyboard cable and pointing stick cable):
For use only on computer models equipped with the
For use in the Netherlands
702651-B31
Windows 8 operating system:
For use in Belgium
For use in Brazil
702651-A41
702651-201
702651-261
702651-DB1
702651-FL1
For use in Norway
702651-091
702651-FP1
702651-131
702651-271
702651-251
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Bulgaria
For use in Canada
For use in the Czech Republic
and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
702651-081
702651-051
702651-041
702651-151
702651-211
702651-DD1
702651-D61
702651-BB1
702651-061
702651-291
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
702651-171
702651-BA1
702651-AD1
702651-071
702651-B71
702651-BG1
702651-AB1
702651-281
702651-141
702651-031
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Israel
For use in Italy
For use in Thailand
For use in Turkey
For use in Japan
For use in the United Kingdom
and Singapore
For use in Latin America
702651-161
For use in the United States
For use in the Netherlands
702651-001
686299-B31
For use only on computer models equipped with the
Windows 7 operating system:
For use in Belgium
For use in Brazil
686299-A41
For use in Norway
686299-091
686299-FB1
686299-131
686299-271
686299-251
686299-201
686299-261
686299-DB1
686299-FL1
For use in Northwest Africa
For use in Portugal
For use in Romania
For use in Russia
For use in Bulgaria
For use in Canada
For use in the Czech Republic
and Slovakia
Component replacement procedures 87
For use in country/region
Spare part
number
For use in country/region
Spare part
number
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
686299-081
686299-051
686299-041
686299-DJ1
686299-211
686299-DD1
686299-D61
686299-BB1
686299-061
686299-291
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
686299-171
686299-BA1
686299-AD1
686299-071
686299-B71
686299-BG1
686299-AB1
686299-281
686299-141
686299-031
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Israel
For use in Italy
For use in Thailand
For use in Turkey
For use in Japan
For use in the United Kingdom
and Singapore
For use in Latin America
686299-161
For use in the United States
686299-001
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
88 Chapter 4 Removal and replacement procedures
Remove the keyboard:
1. Loosen the three Phillips captive screws that secure the keyboard to the computer.
2. Rest and secure the computer on its right side.
3. Partially open the computer.
4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and
then press on the back of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
Component replacement procedures 89
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector to which the pointing stick cable is attached,
and then disconnect the pointing stick cable (1) from the keyboard.
8. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the
keyboard cable (3) from the system board.
9. Remove the keyboard.
Reverse this procedure to install the keyboard.
90 Chapter 4 Removal and replacement procedures
Base enclosure
Description
Spare part number
Base enclosure (includes four rubber feet, service cover release latch assembly, and battery
685997-001
release latch assembly)
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
NOTE: When replacing the base enclosure, be sure to remove the following components from the
defective base enclosure and install them on the replacement base enclosure:
●
●
●
Remove the base enclosure:
1. Close the computer.
2. Turn the computer upside down, with the front toward you.
3. Remove the four rubber screw covers (1). The rubber screw covers are included in the Rubber
Kit, spare part number 642768-001.
4. Remove the eight Torx PM2.5×8.0 screws (2) that secure the base enclosure to the computer.
Component replacement procedures 91
5. Remove the two Phillips PM2.5×11.0 screws from the docking connector alignment guides (3)
that secure the base enclosure to the computer.
6. Remove the following screws that secure the base enclosure to the computer:
(1) One Phillips PM2.0×3.0 screw from the hard drive bay
(2) Two Phillips PM2.0×3.0 screws from the battery bay
(3) One Phillips PM2.0×4.0 broad head screw from the battery bay
(4) Two Phillips PM2.5×4.5 screws from the optical drive bay
7. Position the computer with the battery bay toward you.
8. Remove the four Torx TM2.5×8.0 screws (1) from the rear panel of the computer.
92 Chapter 4 Removal and replacement procedures
9. Disconnect the speaker cable from the system board connector (2).
10. Remove the bottom cover from the computer.
NOTE: Thoroughly clean the thermal pad material from the surfaces of the base enclosure (1) and
the PCH chip (2) each time you remove the base enclosure. All base enclosure and system board
spare part kits include replacement thermal pad material.
Component replacement procedures 93
Reverse this procedure to install the base enclosure.
Speaker assembly
Description
Spare part number
Speaker assembly (includes cable)
641840-001
Before removing the speaker assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the speaker assembly:
1. Turn the base enclosure right-side up, with the front toward you.
94 Chapter 4 Removal and replacement procedures
2. Release the speaker cable (1) from the clips (2) and routing channel built into the
base enclosure. Note that the cable routes from inside the base enclosure to outside the base
enclosure.
3. Turn the base enclosure upside down, with the front toward you.
4. Remove the two Phillips PM2.0×5.0 screws (1) that secure the speaker assembly to the
base enclosure.
5. Remove the speaker assembly (2) from the base enclosure.
Reverse this procedure to install the speaker assembly.
Component replacement procedures 95
RJ-11 jack cable
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.
Before removing the RJ-11 jack cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the RJ-11 jack cable:
1. Turn the base enclosure right-side up, with the front toward you.
2. Release the RJ-11 jack from the clip (1) built into the base enclosure.
96 Chapter 4 Removal and replacement procedures
3. Release the RJ-11 jack cable from the clips (2) and routing channel built into the
base enclosure.
4. Remove the RJ-11 jack cable.
Reverse this procedure to install the RJ-11 jack cable.
Service cover release latch assembly
NOTE: The service cover release latch assembly components are included in the Latch Kit, spare
part number 684339-001.
Before removing the service cover release latch assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Component replacement procedures 97
Remove the service cover release latch assembly:
1. Position the base enclosure with the front toward you.
2. Remove the service cover release latch actuator from the base enclosure.
3. Turn the base enclosure upside down, with the front toward you.
4. Remove the service cover release latch arm spring from the spring retention hooks on the
service cover release latch arm (1) and the base enclosure (2).
5. Slide the service cover release latch arm (1) as far to the left as it will go.
6. Flex the middle of the service cover release latch arm (2) up and back until it releases from the
track built into the base enclosure.
98 Chapter 4 Removal and replacement procedures
7. Lift the left end of the service cover release latch arm (3) out of the openings in the
base enclosure.
8. Swing the left end of the service cover release latch arm (1) toward the back of the computer.
9. Release the right end of the service cover release latch arm (2) from the openings in the
base enclosure.
10. Remove the service cover release latch arm.
Reverse this procedure to install the service cover release latch assembly.
Component replacement procedures 99
Battery release latch assembly
NOTE: The battery release latch assembly components are included in the Latch Kit, spare part
number 684339-001.
Before removing the battery release latch assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the battery release latch assembly:
1. Position the base enclosure with the front toward you.
2. Remove the battery release latch actuator from the base enclosure.
3. Turn the base enclosure upside down, with the front toward you.
100 Chapter 4 Removal and replacement procedures
4. Remove the battery release latch arm spring from the spring retention hooks on the
base enclosure (1) and the battery release latch arm (2).
5. Slide the battery release latch arm (1) as far to the right as it will go.
6. Lift the right end of the battery release latch arm (2) until it is clear of the retention post built into
the base enclosure.
7. Swing the right end of the battery release latch arm (3) clockwise until it is clear of the retention
post built into the base enclosure.
8. Slide the battery release latch arm (1) as far to the left as it will go.
Component replacement procedures 101
9. Swing the right end of the battery release latch arm (2) clockwise until the left end of the arm
release from the openings in the base enclosure.
10. Remove the battery release latch arm.
Reverse this procedure to install the battery release latch assembly.
Fingerprint reader board
Description
Spare part number
Fingerprint reader board (includes cable)
684343-001
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
102 Chapter 4 Removal and replacement procedures
Remove the fingerprint reader board:
1. Position the computer with the front toward you.
2. Disconnect the fingerprint reader board cable (1) from the LIF connector on the system board.
3. Detach the fingerprint reader board (2) from the clips built into the top cover.
4. Remove the fingerprint reader board and cable.
Reverse this procedure to install the fingerprint reader board.
Component replacement procedures 103
RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided tape)
652650-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the TouchPad.
2. Detach the RTC battery (2) from the TouchPad. (The RTC battery is attached to the TouchPad
with double-sided tape.)
3. Remove the RTC battery.
104 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the RTC battery.
Display lid switch board
Description
Spare part number
Display lid switch board (includes cable)
684340-001
Before removing the display lid switch board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the display lid switch board:
1. Position the computer with the front toward you.
2. Disconnect the display lid switch board cable (1) from the LIF connector on the system board.
Component replacement procedures 105
3. Detach the display lid switch board (2) from the clips built into the top cover.
4. Remove the display lid switch board and cable.
Reverse this procedure to install the display lid switch board and cable.
106 Chapter 4 Removal and replacement procedures
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description
Spare part number
686042-601
For use only on HP EliteBook 8470w Mobile Workstation computer models:
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 8 Professional operating system in all countries and regions except the
People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 8 Standard operating system in all countries and regions except the People's
Republic of China and the Ukraine
686042-501
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 7 operating system in all countries and regions except the People's Republic of
China and the Ukraine
686042-001
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 7 operating system in the People's Republic of China and the Ukraine
691718-001
For use only on HP EliteBook 8470p Notebook PC computer models:
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 8 Professional operating system in all countries and regions except the
People's Republic of China and the Ukraine
686041-601
686041-501
686041-001
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 8 Standard operating system in all countries and regions except the People's
Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 7 operating system in all countries and regions except the People's Republic of
China and the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete memory
and the Windows 7 operating system in the People's Republic of China and the Ukraine
691717-001
686040-601
For use only on computer models equipped with a graphics subsystem with UMA memory and
the Windows 8 Professional operating system in all countries and regions except the People's
Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with UMA memory and
the Windows 8 Standard operating system in all countries and regions except the People's
Republic of China and the Ukraine
686040-501
686040-001
691716-001
For use only on computer models equipped with a graphics subsystem with UMA memory and
the Windows 7 operating system in all countries and regions except the People's Republic of
China and the Ukraine
For use only on computer models equipped with a graphics subsystem with UMA memory and
the Windows 7 operating system in the People's Republic of China and the Ukraine
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
Component replacement procedures 107
3. Disconnect all external devices from the computer.
f.
i.
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
●
●
●
●
●
Remove the system board:
1. Release the wireless antenna cables (1) from the routing clips (2) attached to the system board.
108 Chapter 4 Removal and replacement procedures
2. Disconnect the following cables from the system board:
(3) Display lid switch board cable
(4) Display panel cable
(5) Webcam/microphone module cable
(6) Fingerprint reader cable
(7) RTC battery cable
3. Remove the three Phillips PM2.5×4.0 screws that secure the system board to the top cover.
4. Flex the right side of the top cover (1) until the connectors on the right side of the system board
are clear.
5. Lift the right side of the system board (2) until it rests at an angle.
Component replacement procedures 109
6. Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
686021-001
For use only on computer models equipped with a graphics subsystem with discrete memory
For use only on computer models equipped with a graphics subsystem with UMA memory
693371-001
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
110 Chapter 4 Removal and replacement procedures
i.
Remove the heat sink:
NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete
memory. See steps 3 and 4 for heat sink removal information for computer models equipped with a
graphics subsystem with UMA memory.
1. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips
screws (1) and (2) that secure the heat sink to the system board.
2. Remove the heat sink (3).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with
UMA memory. See steps 1 and 2 for heat sink removal information for computer models
equipped with a graphics subsystem with discrete memory.
3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips
screws (1) that secure the heat sink to the system board.
4. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
Component replacement procedures 111
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Replacement thermal
material is included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations on a computer model
equipped with a graphics subsystem with discrete memory.
●
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that
services it
The following illustration shows the replacement thermal material locations on a computer model
equipped with a graphics subsystem with UMA memory. Thermal paste is used on the
processor (1) and the heat sink section (2) that services it.
112 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the heat sink.
Component replacement procedures 113
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Spare part number
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0- 703266-001
MB L3 cache, 45 W)
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0- 681284-001
MB L3 cache, 45 W)
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0- 702840-001
MB L3 cache, 45 W)
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 6.0- 681283-001
MB L3 cache, 45 W)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0- 702081-001
MB L3 cache, 45 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 6.0- 680646-001
MB L3 cache, 45 W)
For use on all computer models:
Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-
MB L3 cache, 35 W)
710787-001
681954-001
708762-001
681953-001
708761-001
681952-001
711903-001
680645-001
Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
For use only on HP EliteBook 8470p Notebook PC computer models:
713163-001
700627-001
682417-001
Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W)
677152-001
664663-001
114 Chapter 4 Removal and replacement procedures
Before removing the processor, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
i.
j.
Remove the processor:
1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn
counterclockwise, until you hear a click.
Component replacement procedures 115
2. Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)
embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
116 Chapter 4 Removal and replacement procedures
ExpressCard assembly
Description
Spare part number
ExpressCard assembly
684345-001
Before removing the ExpressCard assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
i.
Remove the ExpressCard assembly:
1. Release the ZIF connector (1) to which the ExpressCard assembly cable is attached, and then
disconnect the ExpressCard assembly cable from the TouchPad board.
2. Release the ZIF connector (2) to which the TouchPad cable is attached, and then disconnect the
TouchPad cable from the ExpressCard assembly.
Component replacement procedures 117
3. Release the ExpressCard assembly cable from the clips (3) built into the top cover.
4. Remove the Phillips PM2.0×4.0 screw (1) that secures the ExpressCard assembly to the
top cover.
5. Remove the ExpressCard assembly (2).
Reverse this procedure to install the ExpressCard assembly.
118 Chapter 4 Removal and replacement procedures
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
Remove the display assembly:
1. Disconnect the display panel cable (1) and the webcam/microphone module cable (2) from the
system board.
2. Release the display panel cable and the webcam/microphone module cable from the routing
channel (3) attached to the system board.
Component replacement procedures 119
3. Release the wireless antenna cables (1) from the routing channel (2) attached to the
system board.
4. Remove the two Phillips PM2.5×4.5 screws (1) that secure the display assembly to the top
cover.
5. Swing the display hinges (2) back until the top cover is free for removal.
6. Press the display release latch (3) to release the display assembly from the top cover.
7. Remove the computer (4) from the display assembly.
8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the rubber screw covers (1). The rubber screw covers are available in the Display
Rubber Kit, spare part number 642785-001.
b. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the
display assembly.
120 Chapter 4 Removal and replacement procedures
c. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the
top edge (5) of the display bezel until the bezel disengages from the display enclosure.
d. Remove the display bezel (6). The display bezel is available using spare part numbers
686014-001 (for use only on HP EliteBook 8470w Mobile Workstation computer models)
and 686012-001 (for use only on HP ProBook 8470p Notebook PC computer models).
9. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinge assemblies to
the display enclosure.
b. Remove the display hinge assemblies (2) from the display enclosure.
c. Remove the display hinge outer cover (3).
d. Remove the display hinge and inner cover (4) from the display enclosure.
Component replacement procedures 121
e. Remove the display hinge outer cover (5) from the hinge.
f.
Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge tube to the
display enclosure.
g. Release the display hinge tube (2) by sliding it away from the display enclosure.
h. Release the wireless antenna cables (3), display panel cable (4), and webcam/microphone
cable (5) from the display hinge tube, noting of the locations of the display cable guides (6)
at the left and right ends of the display hinge tube.
i.
Remove the display hinge tube. The display hinge tube, display hinge inner covers, display
hinge outer covers, and display cable guides are available in the Display Hinge Cover Kit,
spare part number 686024-001.
The display hinges are available using spare part number 642782-001.
122 Chapter 4 Removal and replacement procedures
10. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×4.0 screws (1) that secure the display panel to the
display enclosure.
b. Remove the display panel (2) from the display enclosure. The display panel is available
using the following spare part numbers.
●
●
●
●
686047-001 — 14.0-in, LED, FLT, HD+, AntiGlare display panel
686046-001 — 14.0-in, LED, FLT, HD, AntiGlare display panel
684348-001 — 14.0-in, LED, SVA, HD+, AntiGlare display panel
684347-001 — 14.0-in, LED, SVA, HD, AntiGlare display panel
11. If it is necessary to replace the display panel cable:
a. Turn the display panel upside down, with the display panel cable toward you.
b. Detach the display panel cable (1) from the display panel rear surface.
c. Release the adhesive support strip (2) that secures the display panel cable to the
display panel.
Component replacement procedures 123
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel cable. The display panel cable is included in the Display Panel
Kit, spare part numbers:
●
●
●
●
686019-001 — For use only on HP EliteBook 8470w Mobile Workstation computer
models equipped with an HD+ display assembly
686017-001 — For use only on HP EliteBook 8470w Mobile Workstation computer
models equipped with an HD display assembly
686018-001 — For use only on HP EliteBook 8470p Notebook PC computer models
equipped with an HD+ display assembly
686016-001 — For use only on HP EliteBook 8470p Notebook PC computer models
equipped with an HD display assembly
12. If it is necessary to replace the webcam/microphone module and cable:
a. Release the shielding tabs (1) that secure the webcam/microphone module to the
display enclosure.
b. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/
microphone module is attached to the display enclosure with double-sided tape.)
c. Disconnect the webcam/microphone module cable (3) from the webcam/
microphone module.
CAUTION: Handle the webcam/microphone module with caution. The module has a thin
profile and is susceptible to damage when not handled carefully.
d. Detach the webcam/microphone module cable from the contact points (4) on the
display enclosure.
124 Chapter 4 Removal and replacement procedures
e. Remove webcam/microphone module cable (5). The webcam/microphone module is
available using spare part number 686045-001. The microphone module is available using
spare part number 642798-001.
13. If it is necessary to replace the WLAN antenna cables and transceivers:
a. Release the WLAN antenna cables from the clips (1) and routing channel built into the
display enclosure.
b. Detach the WLAN antenna transceivers (2) from the display enclosure. (The WLAN
antenna transceivers are attached to the display enclosure with double-sided tape.)
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and
transceivers are included in the Antenna Kit, spare part number 685993-001.
Component replacement procedures 125
14. If it is necessary to replace the WWAN antenna cables and transceivers:
a. Release the WWAN antenna cables from the clips (1) and routing channel built into the
display enclosure.
b. Detach the WWAN antenna transceivers (2) from the display enclosure. (The WWAN
antenna transceivers are attached to the display enclosure with double-sided tape.)
c. Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and
transceivers are included in the Antenna Kit, spare part number 685993-001.
Reverse this procedure to reassemble and install the display assembly.
126 Chapter 4 Removal and replacement procedures
5 Computer Setup (BIOS) and Advanced
System Diagnostics
Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer
Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
Windows 8 127
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or
the keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then
press enter.
Your changes go into effect when the computer restarts.
128 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the
factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
Windows 8 129
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type h, and then select Help and Support.
2. In the Help and Support search box, type maintain, and then follow the on-screen
instructions to identify your computer and access the BIOS update you want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator
before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then click File Explorer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
130 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
●
●
●
Start-up test—This test analyzes the main computer components that are required to start
the computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.
●
BIOS Management—You can update or rollback the version of the BIOS on the system. Do not
shut down or remove external power during the process. You will be given a confirmation screen
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the Advanced System
Diagnostics window.
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: NOTE: you need to stop a diagnostics test while it is running, press esc.
Windows 8 131
Windows 7
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer
Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or
the keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
132 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then
press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the
factory settings.
Windows 7 133
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing
the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of
the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful
installation, download and install a BIOS update only when the computer is connected to reliable
external power using the AC adapter. Do not download or install a BIOS update while the computer is
running on battery power, docked in an optional docking device, or connected to an optional power
source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. Click the option for software and driver downloads, type your computer model number in the
product box, and then press enter. Follow the on-screen instructions to identify your computer
and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
134 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
●
●
Start-up test—This test analyzes the main computer components that are required to start
the computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Windows 7 135
SuSE Linux (SLED)
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
136 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
SuSE Linux (SLED) 137
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing
the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of
the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful
installation, download and install a BIOS update only when the computer is connected to reliable
external power using the AC adapter. Do not download or install a BIOS update while the computer is
running on battery power, docked in an optional docking device, or connected to an optional power
source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. Click the option for software and driver downloads, type your computer model number in the
product box, and then press enter. Follow the on-screen instructions to identify your computer
and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
138 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
●
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
SuSE Linux (SLED) 139
6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
33.80 cm
13.31 in
Depth
23.13 cm
9.11 in
Height (front to back)
3.18 to 3.38 cm
1.25 to 1.33 in
Weight
HP EliteBook 8470w Mobile Workstation:
Equipped with 9-cell battery, optical drive, one memory
module, WLAN module, and solid-state drive
2.25 kg
2.39 kg
2.41 kg
2.55 kg
4.96 lbs
5.27 lbs
5.31 lbs
5.62 lbs
Equipped with 9-cell battery, one memory module,
WLAN module, and solid-state drive
Equipped with 6-cell battery, optical drive, one memory
module, WLAN module, and solid-state drive
Equipped with 6-cell battery, one memory module,
WLAN module, and solid-state drive
HP EliteBook 8470w Mobile Workstation:
Equipped with 9-cell battery, optical drive, graphics
subsystem with UMA memory, one memory module,
WLAN module, and solid-state drive
2.51 kg
2.37 kg
2.35 kg
2.21 kg
2.21 kg
5.53 lbs
5.23 lbs
5.18 lbs
4.87 lbs
4.87 lbs
Equipped with 9-cell battery, graphics subsystem with
UMA memory, one memory module, WLAN module, and
solid-state drive
Equipped with 6-cell battery, optical drive, graphics
subsystem with UMA memory, one memory module,
WLAN module, and solid-state drive
Equipped with 6-cell battery, graphics subsystem with
UMA memory, one memory module, WLAN module, and
solid-state drive
Equipped with 3-cell battery, optical drive, graphics
subsystem with UMA memory, one memory module,
WLAN module, and solid-state drive
140 Chapter 6 Specifications
Metric
U.S.
Equipped with 3-cell battery, graphics subsystem with
UMA memory, one memory module, WLAN module, and
solid-state drive
2.07 kg
4.56 lbs
Input power
Operating voltage and current
18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Computer specifications 141
14.0-inch WGA display specifications
Metric
U.S.
Dimensions
Height
17.6 cm
6.93 in
Width
31.2 cm
12.28 in
14.06 in
Diagonal
35.7 cm
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
up to 16.8 million
200:1 (typical)
200 nits (typical)
0.197 × 0.197 mm
HD+, WVA (1600 x 1900)
HD, SVA (1366 x 768)
RGB vertical stripe
LED
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
80 × 25
3.46 W
±65° horizontal, ±50° vertical (typical)
142 Chapter 6 Specifications
Hard drive specifications
750-GB*
500-GB*
320-GB*
Dimensions
Height
9.5 mm
100.2 mm
69.9 mm
110 g
9.5 mm
100.4 mm
69.9 mm
110 g
9.5 mm
100.4 mm
69.9 mm
110 g
Length
Width
Weight
Interface type
Transfer rate
SATA
SATA
SATA
Synchronous (maximum)
Security
1.1 GB/sec
1.1 GB/sec
1.1 GB/sec
ATA security
ATA security
ATA security
Seek times (typical read, including setting)
Single track
2.0 ms
1.5 ms
1.5 ms
Average (read/write)
Maximum
12/16 ms
22 ms
11/13 ms
22 ms
11/13 ms
22 ms
Logical blocks
Disk rotational speed
Operating temperature
1,465,149,168
7200 rpm
976,773,168
7200 rpm
628,142,448
7200 rpm
0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications 143
7 Backup and recovery
Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using the
installed optical drive (select models only) or an optional external optical drive, or create system
restore points. In case of system failure, you can use the backup files to restore the contents of your
computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Help and Support. From the Start screen, type h, and then select Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information. From the Start screen, type h, and then select Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. As you add new software and data files, you should continue to back up
your system on a regular basis to maintain a reasonably current backup. The system repair media
(select models only) are used to start up (boot) the computer and repair the operating system in case
of system instability or failure. Your initial and subsequent backups allow you to restore your data and
settings if a failure occurs.
From the Start screen, type backup, click Settings, and then select Save backup copies of your
files with File History.
You can back up your information to an optional external hard drive or a network drive.
144 Chapter 7 Backup and recovery
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of
the computer.
1. From the Start screen, type backup, click Settings, and then select from the list of
displayed options.
2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows 8 operating system
media to reboot the computer and repair the operating system. For additional information, see the
“Using Windows 8 operating system media (purchased separately)” section.
Using the Windows recovery tools
To recover information you previously backed up:
▲
From the Start screen, type h, and then select Help and Support.
To recover your information using Startup Repair, follow these steps:
Windows 8 145
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see the “Using
Windows 8 operating system media (purchased separately)” section.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type h, and then select
Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c,
and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the Driver Recovery media (both
purchased separately). For additional information, see the “Using Windows 8 operating system
media (purchased separately)” section.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
146 Chapter 7 Backup and recovery
Using Windows 8 operating system media (purchased separately)
or region, and follow the on-screen instructions. You can also order the DVD by calling support. For
contact information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select
Help and Support.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the on-
screen instructions.
Windows 8 147
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or
deleted from the system.
1. From the Start screen, type HP Software Setup, and select Apps.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
Windows 7
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only)
with the installed optical drive (select models only) or an optional external optical drive, or create
system restore points. In case of system failure, you can use the backup files to restore the contents
of your computer.
148 Chapter 7 Backup and recovery
Windows Backup and Restore provides the following options:
●
Creating a system repair disc (select models only) by using the installed optical drive (select
models only) or an optional external optical drive
●
●
●
●
●
●
●
Backing up your information
Creating a system image (select models only)
Scheduling automatic backups (select models only)
Creating system restore points
Recovering individual files
Restoring the computer to a previous state
Recovering information using recovery tools
NOTE: For detailed instructions, perform a search for these topics in Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. See Help and Support for more information.
Windows 7 149
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as
well as select drivers and applications if the hard drive becomes corrupted.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:
●
●
Windows DVD—Installs the operating system without additional drivers or applications.
Driver DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows DVD can be created only once. Thereafter, the option to create that media will
not be available.
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver DVD or Windows DVD.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Burn button to start the burning process.
Backing up your information
Recovery after a system failure is as good as your most recent backup. Immediately after setting up
the computer, you should create system repair discs (select models only) using the installed optical
drive (select models only) or an optional external optical drive and back up your system. As you add
new software and data files, you should continue to back up your system on a regular basis to
maintain a reasonably current backup. The system repair discs (select models only) are used to start
up (boot) the computer and repair the operating system in case of system instability or failure. Your
initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend
on the type of optical drive you are using.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so
using them for backup reduces the number of recovery discs required.
●
When backing up to discs, number each disc before inserting it into the external drive.
To create a backup using Backup and Restore:
150 Chapter 7 Backup and recovery
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of
the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select
models only), or create a system repair disc (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
discs you previously created (select models only), you must purchase a Windows 7 operating system
DVD to reboot the computer and repair the operating system. For additional information, see the
Using a Windows 7 operating system DVD (purchased separately) section.
Using the Windows recovery tools
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select
models only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the
hard drive. All files you have created and any software installed on the computer are permanently
removed. When reformatting is complete, the recovery process restores the operating system, as well
as the drivers, software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows
operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
Windows 7 151
Using f11 recovery tools
CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard
drive. All files you have created and any software installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
You must recover your operating system and programs using the Windows 7 operating system
DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the
HP Recovery partition are not listed. For additional information, see the Using a Windows 7
operating system DVD (purchased separately) section.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11>” for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
152 Chapter 7 Backup and recovery
Using a Windows 7 operating system DVD (purchased separately)
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Windows 7 153
SuSE Linux (SLED)
Recovery after a system failure is as good as your most recent backup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably
current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if
ever needed.
Creating backups
1. Create restore media immediately after you set up the computer. For more information, see the
“Performing a system recovery” section.
2. As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, or discs. Back up
your system at the following times:
●
●
●
At regularly scheduled times
Before the computer is repaired or restored
Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1. Select Computer > More Applications > Tools > Backup Manager Settings, and click
Backup my home directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled
time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save
the backup files.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click Restore all files. To restore select files only,
click Restore selected files, click Select Files and then select the files to be restored.
154 Chapter 7 Backup and recovery
5. Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the
latest version.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an
HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
CAUTION: CAUTION: Using Recovery completely erases hard drive contents and reformats the
hard drive. All files you have created and any software installed on the computer are permanently
removed. The recovery tool reinstalls the original operating system and HP programs and drivers that
were installed at the factory. Software, drivers, and updates not installed by HP must be manually
reinstalled. Personal files must be restored from a backup.
To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery
disc. To create the recovery disc:
NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a
system failure.
1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right
pane.
3. Follow the on-screen instructions to create an image file to burn a recovery disc.
To restore the computer from the recovery disc, follow these steps:
1. If possible, back up all personal files.
2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot
menu, and then press enter.
5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6. Follow the on-screen instructions.
SuSE Linux (SLED) 155
USB Recovery option (select models only)
The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the
SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used
to restore the system to the original factory state when the F11 recovery option is not available. This
process should be done on first obtaining the computer.
CAUTION: The USB recovery option does not preserve data present on the computer’s hard drive
or on the Disk On Key used for the recovery process. Back up any data on the Disk on Key or the
notebook that will be recovered before starting.
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure.
The Disk On Key used for this process should be 4 GB or larger.
Creating a USB Recovery Disk On Key
1. Connect the USB Disk On Key to a USB port on the computer.
2. Select Computer > More applications > Tools > Create Recovery USB.
3. Enter the root password when prompted.
4. Select USB Disk On Key from the list.
5. Click OK.
6. A question dialog will remind you that the data on the USB key will be destroyed. To continue,
click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another
computer.
7. The backup process will display a status dialog box while the backup is in progress.
NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the
key is mounted. You may close the file browser window if desired. Once the USB Recovery Key
has been created, the status dialog will close. The USB Recovery Key is ready for use.
Recovering from a USB Recovery Disk On Key
CAUTION: Before starting the Recovery process, make sure any data on the system to be
recovered has been backed up. The recovery process destroys all data on the system to be
recovered.
1. Turn off the computer.
2. Connect the USB Disk On Key to a USB port on the computer.
3. Turn on the computer while holding down the f9 key.
4. Once the system has booted, the Boot Options menu should appear.
5. Using the arrow keys, select USB Disk On Key and press enter.
NOTE: The description may vary from one USB key to another. Any entry other than Optical
Disk Drive, Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On
Key.
6. Once the USB Recovery Disk On Key has been selected, press enter. The USB Recovery Disk
On Key will boot.
156 Chapter 7 Backup and recovery
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start
the System-Restore?” If data on the computer has not been backed up, use the tab key and
select No. The system will reboot. Back up the system data and repeat the previous steps. If no
data should be saved from the computer, use the tab key to select Yes. Press enter to begin the
recovery process.
8. After the files are copied to the system, follow the on-screen instructions.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, applications, and settings from your computer, and reinstalls the Linux
operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
The following options are available:
●
●
Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
Recover/Repair System—This option repairs a system that is not working properly and
preserves user data.
●
Restore Factory System—This option restores the system back to the original factory state. User
data is not preserved.
Select an option and follow the on-screen instructions.
SuSE Linux (SLED) 157
8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
158 Chapter 8 Power cord set requirements
Requirements for specific countries and regions
Country/region
Accredited agency
EANSW
OVE
Applicable note number
Australia
1
1
1
2
1
1
1
1
1
3
1
1
5
4
1
1
4
1
2
Austria
Belgium
CEBC
CSA
Canada
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
COC
The People's Republic of China
South Korea
Sweden
EK
SEMKO
SEV
Switzerland
Taiwan
BSMI
The United Kingdom
The United States
BSI
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions 159
9 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
160 Chapter 9 Recycling
Index
Symbols/Numerics
Blu-ray ROM DVD±RW SuperMulti
DL Drive
front 21
precautions 61
keys 18
A
removal 71
left-side 22
AC adapter, spare part numbers
lights 19
Rear 24
antenna
Bluetooth compartment, location
Bluetooth module
removal 83
right-side 23
TouchPad 19
computer feet
locations 15
location 66
removal 125, 126
Bluetooth module cable,
illustrated 40
buttons
connectors, service
considerations 60
Antenna Kit, spare part number
audio, product description
power 17
D
display
B
components 15
specifications 142
display assembly
removal 119
subcomponents 38
display bezel
base enclosure
removal 91
battery
TouchPad 20
wireless 17
removal 67
removal 120
C
Cable Kit
battery release latch assembly
removal 100
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
components 40
Display Cable Kit, spare part
numbers 39
display enclosure, spare part
display hinge
carrying case, spare part
removal 121
precautions 61
removal 71
chipset, product description
components
bottom 25
buttons 17
display hinge cover
removal 121
display 15
Index 161
Display Hinge Cover Kit, spare
Display Hinge Kit, spare part
display lid switch board
removal 105
ExpressCard slot space saver,
illustrated 43
heat sink
removal 110
F
fan
J
removal 85
feet
jacks
audio-in 23
display panel
audio-out 23
headphone 23
microphone 23
modem 24
monitor 24
network 24
RJ-11 24
RJ-45 24
location 66
product description
removal 123
fingerprint reader board
removal 102
flash cache module, spare part
number 53
display panel cable
removal 123
Display Panel Kit, spare part
numbers 124
K
keyboard
flash cache, product description
Display Panel Support Kit, spare
Display Rubber Kit, spare part
number 39, 46
product description
remval 86
DisplayPort 23
G
graphics, product description
guidelines
keys
DVD-ROM Drive
equipment 64
fn 18
precautions 61
grounding 61
function 18
removal 71
packaging 63
transporting 63
workstation 63
perating system applications
DVD±RW Double-Layer with
SuperMulti Drive
H
precautions 61
removal 71
hard drive
precautions 61
L
lights
product description
removal 75
E
specifications 143
hard drive bracket
illustrated 41
keyboard 16
mute 19
TouchPad 19
Ethernet, product description
ExpressCard assembly
removal 117
removal 76
Hard Drive Hardware Kit
162 Index
webcam 15
removal 71
optical drive
pointing device
ports
power requirements
processors
optical drive bay space saver,
illustrated 43
M
mass storage device
illustrated 41
product name
security 10
precautions 61
P
memory module
plastic parts, service
considerations 60
Plastics Kit
serviceability 14
solid-state drive
upgrade bay drive
product description
removal 77
video
contents 43
wireless
microphone
pointing device, product
location 15
description
product description
microphone module
removal 124
ports
R
removal/replacement
preliminaries 60
procedures 65
1394 22
DisplayPort 23
eSATA 23
product description
model name
RJ-11 jack cable
illustrated 40
modem module
power cord
power requirements, product
removal 96
removal 84
modem, product description
RTC battery
removal 104
description
processor
Rubber Kit, spare part number
product description
removal 114
N
S
product description
service considerations
cables 60
audio
chipset
O
display panel
Ethernet
external media cards
flash cache
operating system applications
keys 18
operating system, product
description 10
connectors 60
service cover
graphics
hard drive
keyboard
optical drive
location 26
precautions 61
product description
removal 69
memory module
microphone
modem
Index 163
service cover release latch
assembly
V
video, product description
removal 97
serviceability, product
description 14
removal 70
W
webcam 15
webcam/microphone module
removal 124
solid-state drive
wireless antenna
precautions 61
product description
locations 15
speaker assembly
removal 94
speakers 21
Wireless Antenna Kit, spare part
number 125
specifications
computer 140
display 142
wireless, product description
WLAN module
system board
removal 107
removal 81
T
WWAN module
top cover, spare part numbers
TouchPad board cable,
illustrated 40
removal 79
U
upgrade bay cradle
removal 73
upgrade bay drive, product
description
164 Index
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