DESIGNJET L26500 printer series
Maintenance and troubleshooting guide
Table of contents
1 Safety precautions ............................................................................................................ 1
2 Printer status .................................................................................................................... 5
3 Firmware update .............................................................................................................. 8
4 Hardware maintenance .................................................................................................... 9
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5 Substrate settings ........................................................................................................... 41
6 Troubleshoot print-quality issues .................................................................................... 54
7 Troubleshoot substrate issues ......................................................................................... 64
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8 Troubleshoot ink-system issues ....................................................................................... 72
9 Troubleshoot other issues ............................................................................................... 76
10 Front-panel error messages .......................................................................................... 80
11 When you need help .................................................................................................... 86
Appendix A Summary of common printing problems ......................................................... 88
Index ................................................................................................................................. 89
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1 Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment
safely.
You are expected to have the appropriate technical training and experience necessary to be aware of
hazards to which you may be exposed in performing a task, and take appropriate measures to
minimize the risks to yourself and to other people.
General safety guidelines
Refer to the installation instructions before connecting the printer to the supply.
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There are no operator-serviceable parts inside the printer except those covered by HP's Customer
qualified service personnel.
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Turn off the printer, unplug both power cords from the power outlets, and call your service
representative in any of the following cases.
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The power cord or plug is damaged.
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Liquid has entered the printer.
There is smoke or an unusual smell coming from the printer.
The printer has been dropped or the drying or curing module damaged.
The printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) has
been repeatedly tripped.
The printer is not operating normally.
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Turn off the printer and unplug both power cords from the power outlets in either of the following
cases.
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During a thunderstorm
During a power failure
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Electrical shock hazard
WARNING! The drying and curing modules operate at hazardous voltages capable of causing
death or serious personal injury.
The printer uses two power cords. Unplug both power cords before servicing the printer. The printer
must be connected to earthed mains outlets only.
General safety guidelines
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To avoid the risk of electric shock:
Do not attempt to dismantle the drying and curing modules or the electrical control cabinet.
Do not remove or open any other closed system covers or plugs.
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Do not insert objects through slots in the printer.
Test the functionality of the Residual Current Circuit Breaker (RCCB) every 6 months.
Heat hazard
The drying and curing subsystems of the printer operate at high temperatures and can cause burns if
touched. To avoid personal injury, take the following precautions.
Do not touch the internal enclosures of the printer's drying and curing modules. Even after opening
the window latch that disconnects drying and curing power, the internal surfaces could be hot.
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Take special care when accessing the substrate path.
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Fire hazard
The drying and curing subsystems of the printer operate at high temperatures. Call your service
representative if the printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) is
repeatedly tripped.
To avoid the risk of fire, take the following precautions.
Use the power supply voltage specified on the nameplate.
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Connect the power cords to dedicated lines, each protected by a branch circuit breaker according
to the rating of the wall socket. Do not use a power strip (relocatable power tap) to connect both
power cords.
Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do
not use the power cords with other products.
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Do not insert objects through slots in the printer.
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Take care not to spill liquid on the printer.
Do not use aerosol products that contain flammable gases inside or around the printer.
Do not block or cover the openings of the printer.
Do not attempt to dismantle the drying or curing module, or the electrical control cabinet.
Ensure that the operating temperature of the substrate loaded recommended by the manufacturer
is not exceeded. If this information is not available from the manufacturer, do not load substrates
that cannot be used at an operating temperature under 125°C (257°F).
Do not load substrates with auto-ignition temperatures below 300°C (572°F). See note below.
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NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies
when exposed to a source of radiant heat, method B. The test conditions, to determine the temperature
when the substrate starts ignition (either flame or glow) were: Heat flux density: 30 kW/m², copper
calorimeter, K type thermocouple.
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Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following
precautions when working close to the printer.
Keep your clothing and all parts of your body away from the printer's moving parts.
Avoid wearing necklaces, bracelets and other hanging objects.
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If your hair is long, try to secure it so that it will not fall into the printer.
Take care that sleeves or gloves do not get caught in the printer's moving parts.
Avoid standing close to the fans, which could cause injury and could also affect print quality (by
obstructing the air flow).
Do not touch gears or moving rolls during printing.
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Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
Handling heavy substrate rolls may require more than one person. Care must be taken to avoid
back strain and/or injury.
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Consider using a forklift, pallet truck or other handling equipment.
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When handling heavy substrate rolls, wear personal protective equipment including boots and
gloves.
Ink handling
Your printer does not use solvent inks and does not have the traditional problems associated with them.
However, HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal
injury or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal
injury or damage to the product.
Mechanical hazard
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Warning labels
Label
Explanation
Risk of burns. Do not touch the internal enclosures of drying
and curing modules of the printer.
Risk of burns. Do not touch the drying enclosure of the printer.
Even after opening the window latch, which disconnects the
power to the drying and curing modules, the internal surfaces
could be hot.
Electric shock hazard. The printer has two input power cords.
A voltage is still present in the drying and curing modules
after the main switch is turned off. There are no operator-
serviceable parts inside the printer. Refer servicing to qualified
service personnel. Disconnect all power cords before
servicing.
See installation instructions before connecting to the supply.
Ensure that the input voltage is within the printer's rated
voltage range. The printer requires two dedicated lines, each
protected by a branch circuit breaker according to the rating
of the wall socket outlet. Use only earthed mains outlets and
the power cords supplied by HP with the printer.
Risk of trapped hands. Do not push the roll while loading. Lift
the loading table to ease the spindle into the printer.
Risk of trapped fingers. Do not touch spindle gears while
moving.
Do not put objects on top of the printer. Do not cover the top
fans.
You are recommended to wear gloves when handling ink
cartridges, printhead cleaning cartridges and the printhead
cleaning container.
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2 Printer status
Check printer status
You can check the current status of the printer in the following ways:
The Embedded Web Server displays the status of the printer, the loaded substrate and the ink
system.
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To use the Embedded Web Server, enter your printer's URL into your Web browser. The URL is
The front panel displays the ink levels by default; otherwise, you can see the ink levels by selecting
the the Ink System icon . In addition, the most important current alert, if any, is displayed in the
front panel.
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Check the status of the ink system
1. Access the Embedded Web Server (see above).
2. Go to the Supplies page on the Main tab.
Check printer status
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The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the
heaters, the printhead cleaning kit, the ink funnel and the ink maintenance kit.
The traffic light shows whether maintenance is required. For further information, click View details.
Check the status of the ink cartridges
To view the ink levels in your ink cartridges, go to the printer's front panel and select the
icon.
Click the + sign for more details, or use the ink menu.
You can also view the status of the ink cartridges in the Embedded Web Server.
Ink menu procedure
1.
On the front panel, select the
icon, then select Ink cartridge information.
2. Select the cartridge about which you want information.
3. The front panel shows the following information:
Color
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Product name
Product number
Serial number
Status
Ink level, if known
Total ink capacity in milliliters
Expiration date
Warranty status
Manufacturer
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get
more information on your printheads.
1.
On the front panel, select the
icon, then select Printhead information.
2. Select the printhead for which you want to see information.
3. The front panel shows the following information:
Colors
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Product name
Product number
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Serial number
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Volume of ink it has used
Warranty status
You can also use the Embedded Web Server to check the printhead status and the warranty status.
NOTE: If the warranty status is See warranty note, this indicates that non-HP ink is being used.
Printer service or repairs required as a result of using "non-HP" ink are not covered under warranty.
See the Legal Information document for detailed warranty implications.
Check the file system
It is possible to check the integrity of the file system on the printer's hard disk, and automatically correct
any errors. You are recommended to do this about once every six months, or if you notice any trouble
in accessing files on the hard disk.
To execute the file system check, go to the front panel and select the
icon, then select File system
check.
If the printer is aware of damage to the file system, for instance after a severe software problem, it may
start a file system check automatically. This can take about half an hour.
Printer alerts
The printer can communicate two types of alerts:
Errors: When the printer is unable to print.
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Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance or ink cartridge replacement.
Printer alerts appear in the front panel and in the Embedded Web Server. In some cases, the printer
may also make an audible beep to draw your attention to the alert. If you do not want to hear the
beeps, you can disable them from the front panel.
Front-panel display: The front panel shows only one alert at a time, which is judged to be the
most important. It generally requires the user to press the OK key for confirmation, but in the case
of a warning, it disappears after a while. Some alerts reappear when the printer is idle and there
is nothing more important to report.
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Embedded Web Server: The alert displayed in the front panel also appears in the top right
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corner of the Embedded Web Server window.
An alert may require you to perform a maintenance operation; see Hardware maintenance
The following alerts require a service engineer:
Service Maintenance Kit 1
Service Maintenance Kit 2
Service Maintenance Kit 3
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Check the file system
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3 Firmware update
The printer's various functions are controlled by software that resides in the printer, also known as
firmware.
From time to time, firmware updates from Hewlett-Packard become available. These updates increase
the printer's functionality and enhance its features.
and installed in your printer using the printer's Embedded Web Server.
In the Embedded Web Server, select the Setup tab and then Firmware update.
Follow the on-screen instructions to download the firmware file and store it on your hard disk. Then
select the downloaded file and click Update.
If you experience very slow progress while uploading the firmware file to the printer, the reason could
be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the
Embedded Web Server directly.
In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and select the Bypass proxy server for local addresses check box.
Alternatively, for more precise control, click the Advanced button and add the printer's IP
address to the list of exceptions, for which the proxy server is not used.
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In Firefox 3.0 for Windows, go to Tools > Options > Network > Connection > Settings,
and select the Direct connection to the Internet check box. Alternatively, when the Manual
proxy configuration check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
In Firefox 2.0 for Linux, go to Edit > Preferences > Network > Connection > Settings, and
select the Direct connection to the Internet check box. Alternatively, when the Manual
proxy configuration check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
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4 Hardware maintenance
For the tasks in this chapter, you may need the User Maintenance Kit that was provided with your
printer.
Ink system tips
For best results, always follow these guidelines:
Follow the instructions on the front panel during installation.
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Allow the printer and the printhead cleaning cartridge to clean the printheads automatically.
Avoid unnecessary removal of the ink cartridges and printheads.
The ink cartridges should never be removed while the printer is printing. They should be removed
only when the printer is ready for you to replace them. The front panel guides you through the
replacement procedure.
Make sure that you comply with all applicable laws and regulations when disposing of ink system
consumables.
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NOTE: Shake the ink cartridges and printheads vigorously before installing them.
Align the printheads
The printer performs printhead alignment whenever printheads are replaced. If no substrate is loaded
when a printhead is replaced, the printer will perform the alignment the next time you load substrate.
You may also be recommended to align the printheads to solve a print-quality problem.
Automatic alignment
First make sure that you have a roll of opaque, white substrate loaded in the printer. Colored
substrates, glossy canvas, and transparent materials such as translucent bond, clear film, tracing
substrate, and vellum are not suitable for automatic printhead alignment; for these substrates, you
To request printhead alignment from the front panel (if the alignment is not performed automatically),
select the
icon, then select Image quality maintenance > Align printheads > Auto PH
alignment.
To request printhead alignment from the Embedded Web Server, select the Setup tab, then select
Printhead alignment > Automatic printhead alignment > Print.
Ink system tips
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The process takes about 10 minutes and starts immediately, unless an image is currently being printed.
If a print job is in process, the alignment will be done as soon as the current print job is finished.
Manual alignment
To request a manual printhead alignment from the front panel, select the
icon, then select Image
quality maintenance > Align printheads > Manual PH alignment > Print alignment
pattern.
To request manual printhead alignment from the Embedded Web Server, select the Setup tab, then
select Printhead alignment > Manual printhead alignment > Print.
The printer prints 17 rows labelled from A to Q. Inspect the print and write down the number of the
straightest line in each row (for example, A:9).
When you have done this, enter the correction values into the front panel or the Embedded Web
Server.
To enter the correction values in the front panel, select the
icon, then select Image quality
maintenance > Align printheads > Manual PH alignment > Enter correction values.
Enter each value into the window labelled with the same letter as the corresponding pattern.
To enter the correction values in the Embedded Web Server, select the Setup tab, then select
Printhead alignment > Manual printhead alignment, and enter each value into the window
labelled with the same letter as the corresponding pattern.
Check substrate porosity
To check the porosity of your substrate, proceed as follows.
1. If the printer has any substrate loaded, unload it.
2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.
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3. Stick it to the platen as shown.
4. Load the substrate that you want to check.
5. Open your RIP software.
6. Download the test file from inside the printer: http://printerIP/hp/device/webAccess/
images/Ink_trespassing_check.pdf, where printerIP is the IP address of your printer.
7. Print the test file using the number of passes and media profile that you intend to use in future with
this substrate (or a similar profile in terms of ink limit).
8. Unload the substrate.
9. Remove the strip of self-adhesive vinyl from the platen.
10. Compare the optical density (darkness) of the strip with the gray rectangle below.
If the strip is completely white (has no ink on it), the tested substrate is non-porous and can be
used for printing as described in the User's guide.
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If the strip is lighter than the gray rectangle above, the tested substrate can be used for
printing, but the platen should be cleaned immediately after each printing session (see Clean
If the strip is darker than the gray rectangle above, the tested substrate is too porous, and is
not supported for use with your printer.
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Check substrate porosity
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Clean the electrical connections on a printhead
It is possible that the printer will not recognize a printhead after it has been installed. This can happen
when ink builds up on the electrical connections between the printhead and the printhead carriage.
Under these circumstances, HP recommends that you clean the electrical connections on the printhead.
However, routine cleaning of the connections when no problems are apparent is not recommended.
A carriage interconnect wiper is included with your printer in the User Maintenance Kit.
Use this to clean the electrical interconnects on both the printhead carriage and the printhead if the
Reseat or Replace message persists next to the printhead on the front-panel display.
1. Remove a new pre-moistened replacement sponge from its pouch.
A supply of sponges is included in the box with the wiper. If all sponges have been used, more
can be obtained by calling your service representative.
2. Open the carriage interconnect wiper.
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3. Load the sponge by positioning the sponge on the face of the carriage interconnect wiper with the
shorter tab in the locating slot.
4. Close the carriage interconnect wiper, trapping the sponge in place.
5. Open the printhead carriage latch and extract the printhead that is causing the problem, as
6. Insert the carriage interconnect wiper into the printhead slot at the back. Wipe the electrical
contacts by inserting the tool between the electrical connections at the back of the slot and the
steel spring, with the sponge facing away from you and towards the electrical contacts. Try to
avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot.
CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it
attempts to return to its home position to the right.
7. Rub the sponge against the contacts with a light force along the entire depth of the flex connector,
inserting the wiper as far as allowed by the mechanical stop on the tool.
Clean the electrical connections on a printhead
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8. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the
connector.
9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the
printhead is new). Avoid touching the upper set of electrical contacts.
CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the
nozzles are easily damaged.
10. After waiting a few moments to allow both connectors to dry, replace the printhead into the
11. After completing the cleaning process, open the carriage interconnect wiper by pulling on the
sponge tab.
12. Remove the soiled sponge from the carriage interconnect wiper.
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13. Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing.
If the front panel continues to show the Reseat or Replace message, replace the printhead or call
your service representative.
Clean the exterior of the printer
Use a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap to
clean the outside of the printer and all other parts of the printer that you regularly touch as part of
normal operation (for example, ink cartridge drawer handles).
There may be some dampness from condensation under the fans of the curing module, which should be
wiped with a dry cloth.
WARNING! To avoid an electric shock, make sure that the printer is turned OFF and unplugged
before you clean it. Do not let water get inside the printer.
CAUTION: Do not use abrasive cleaners on the printer.
Clean the platen
You should clean your printer's platen every few months, or when necessary.
NOTE: If you print on wide substrate after having printed on narrower substrate, you may find that
the left side of the platen has become dirty. If this contaminated section of the platen is not cleaned, it
could leave marks on the back of the substrate.
CAUTION: Be careful not to damage the substrate-advance sensor when cleaning the platen. The
sensor is the very small rectangular window (less than 1 cm²) found close to the third pinchwheel from
Follow these instructions to clean the platen.
1. Unload all substrate from the printer. See the User's guide.
2. Turn off the printer and wait until it has cooled down, then unlock and open the printer window.
Clean the exterior of the printer
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3. Use a clean, absorbent lint-free cloth to thoroughly wipe any wet ink from the cutter grove, cutter
ramp and platen.
4. With a dry brush, remove dry, loosened ink deposits from the cutter groove and cutter ramp. A
brush is available in the User Maintenance Kit.
5. With the same dry brush, remove dry, loosened ink deposits from the platen surface.
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6. Slightly dampen the used cloth with 95% ethanol to wipe the remaining dry ink deposits from the
platen.
NOTE: 95% ethanol is not provided in the User Maintenance Kit.
CAUTION: Ethanol is highly flammable. Observe the manufacturer’s safety precautions.
CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly,
because you will leave too much moisture behind, which could damage the substrate advance
sensor.
7. Use the damp cloth to remove remaining dry ink deposits from the cutter ramp.
8. Use a dry cloth to clean the exposed part of the wheels. Ideally, you should clean the entire
circumference of these wheels.
9. Remove the 95% ethanol and the cloth from the vicinity of the printer.
10. Wait 3 or 4 minutes to let the ethanol evaporate, before turning on the printer and reloading the
substrate.
11. With a 1 mm diameter pin ensure that the vacuum holes are not obstructed, especially the holes
that are covered by the most-used substrate sizes.
Clean the platen
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Clean after porous substrates
If you print on a porous substrate (through which ink can pass), you should clean the platen
immediately after each printing session. Do not, for instance, leave the printer overnight or load a new
roll without cleaning the platen first.
When printing on a textile or thin substrate, you may find condensation in the input area of the printer.
You are recommended to wipe it away with a dry cloth, at least before loading a new roll.
Clean (recover) the printheads
To clean the printheads (which often enables them to recover from problems), go to the printer's front
panel and select the
icon, then select Image quality maintenance > Clean printheads.
Specify which printheads you would like to clean. You can clean all of the printheads or only some of
them. Select from the following options.
Print test plot
Clean all
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Clean LC-C
Clean Y-MK
Clean LM-M
Cleaning all printheads takes about 5 minutes. Cleaning any two printheads takes about 3 minutes.
NOTE: Cleaning all printheads uses more ink than cleaning a single pair.
Clean the substrate-advance sensor window
The substrate-advance sensor is the very small rectangular window (less than 1 square centimeter in
size) close to the third pinchwheel from the right.
HP recommends that you clean the substrate-advance sensor window whenever you clean the print
platen and if you are experiencing print quality issues.
1. Unload the substrate by using the front panel procedure. See the User's guide.
2. Turn off the printer and wait until it has cooled down.
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3. Wipe the sensor with one of the cotton swabs provided in the User Maintenance Kit, slightly
dampened with 95% ethanol, to remove dried ink.
NOTE: 95% ethanol is not provided in the User Maintenance Kit.
If the sensor window is heavily coated with dried ink, you may need to apply some pressure while
wiping, helping the cotton to absorb the ink. Continue cleaning with fresh swabs until the cotton
stays clean and the sensor window looks clean. When reflecting ambient light, a clean sensor
shows a blue-colored reflection that should extend uniformly across its whole surface. You can see
this reflection by moving closer and slightly changing your angle of view.
4. Remove the 95% ethanol and the cotton swabs from the vicinity of the printer.
5. Wait three or four minutes to let the ethanol evaporate, before turning on the printer and
reloading the substrate.
Lubricate the printhead carriage
The printhead carriage occasionally (about four times a year) needs lubrication so that it continues to
slide easily along the slider rod. This is recommended by the front panel when the time comes.
1. To gain access to the carriage, go to the front panel and select the
icon, then select Carriage
roller lubrication. The carriage slides to the middle section of the printer.
CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it
attempts to return to its home position on the right.
2. Take the bottle of oil from the User Maintenance Kit that is supplied with your printer. A
replacement kit can be ordered if necessary.
3. Unlock and open the printer window.
Lubricate the printhead carriage
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4. Apply a few drops of the oil to the pads on either side of the carriage.
5. Apply a few drops of oil directly to the slider rod on either side of the carriage.
Press OK when this has been done.
6. Clean the substrate jam reflector using a lint-free cloth dampened with distilled water. If you find
dried ink that you cannot remove, try using a lint-free cloth dampened with 95% ethanol.
Press OK when this has been done.
7. If the front panel prompts you to oil the rollers, see Lubricate the platen rollers on page 20. Press
OK when this has been done.
8. Close and lock the printer window.
Lubricate the platen rollers
If you notice that the platen rollers are squeaking, it is time to lubricate them. Locate the oil bottle in the
User Maintenance Kit that came with your printer.
1. Unlock and open the printer window.
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2. Locate the small holes in the platen near some of the rollers.
3. Put three drops of oil into each hole in the platen.
NOTE: Be careful not to spill oil onto the platen.
Lubricate the platen rollers
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4. If oil spills onto the platen, wipe the platen clean by using the cloth that was supplied with the User
Maintenance Kit.
5. Close and lock the printer window.
Maintain the ink cartridges
During the normal lifetime of a cartridge, no specific maintenance is required. You should replace a
cartridge when it has reached its expiration date. See the ink cartridge information on the front panel
for the expiration date.
Move or store the printer
If you need to move your printer or store it for an extended period of time, prepare it correctly to avoid
possible damage.
1. Do not remove the ink cartridges, printheads or printhead cleaning cartridge.
2. Make sure that no substrate is loaded.
3. Make sure that the printhead carriage is located in the service station (at the right end of the
printer).
4. Make sure that the Ready message appears on the front panel.
5. Turn off the power by using the Power button on the front panel.
6. Also switch off the power switch at the rear of the printer.
7. Disconnect the two power cables and any cables that connect the printer to a network, a
computer, or a scanner.
8. If you have a take-up reel installed, remove the take-up reel sensor and cable-housing unit from the
foot of the printer stand. When reinstalling the housing unit, make sure that the wheel on the foot
of the printer stand is pointing forward.
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9. If you intend to turn the printer upside down or on its side, first remove the waste management
10. For correct environmental storage conditions, see the specifications in the User's guide.
NOTE: If the printer or ink cartridges are moved from a cold location to a warm and humid location,
water from the atmosphere can condensate on the printer parts and cartridges and can result in ink
leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on
the printer or installing the ink cartridges, to allow the condensate to evaporate.
Replace an ink cartridge
Ink cartridges should be replaced for the following two reasons:
The ink cartridge is very low and you want to replace it with a full cartridge for unattended
printing. You can use the remaining ink in the first cartridge at a more convenient time.
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The ink cartridge is empty or faulty, and you must replace it to continue printing.
CAUTION: The procedure to remove an ink cartridge must be initiated from the front panel. Do not
remove an ink cartridge until the front panel prompts you. If you remove an ink cartridge incorrectly,
the printer may subsequently reject that cartridge.
CAUTION: Remove an ink cartridge only if you are ready to insert another one.
CAUTION: Avoid touching pins, leads and circuitry when handling ink cartridges because these
elements are sensitive to electrostatic discharge, which can reduce the life expectancy of the device.
WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
Remove an ink cartridge
1.
On the printer's front panel, select the
icon, then select Replace ink cartridges.
Replace an ink cartridge
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2. Grip the blue tab in front of the cartridge that you want to remove.
3. Pull the blue tab down and then pull it outwards, towards you.
4. The cartridge comes out, in its drawer.
5. Lift the cartridge out of its drawer.
NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the
connection might be coated with ink.
NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted
in the printer. Avoid using a partially-used cartridge that has been stored on its end.
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6. The front-panel display identifies the missing ink cartridge.
Insert an ink cartridge
1. Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge
so that you can see the label at the top of the side that is facing you.
2. Check that the colored label above the empty slot in the printer matches the color of the label on
the cartridge.
3. Shake the cartridge vigorously for about 15 seconds.
4. Insert the ink cartridge into the cartridge drawer.
5. Slide the drawer and cartridge into the slot until they lock into position.
Replace an ink cartridge
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25
6. The front-panel display confirms that all cartridges have been correctly inserted.
Refilled and non-HP ink cartridges
HP recommends that you replace an empty cartridge with a new HP cartridge.
The use of refilled or non-HP ink cartridges has several disadvantages.
If printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will
charge its standard time and materials charges to service the printer for the particular failure or
damage.
●
●
If failure or damage to printheads, ink cartridges, or other ink supplies is attributable to the use of
non-HP, expired or refilled ink cartridge, HP is not responsible for the cost of replacement.
Print quality may be impaired.
●
●
The printer will be unable to estimate the ink level in the cartridge, and will report it as empty.
If you decide to use refilled or non-HP ink cartridges, you will need to follow these instructions to make
the printer use a cartridge that it believes to be empty.
CAUTION: Running completely out of ink can damage the printheads. Damage attributable to
printing with empty ink cartridges is not covered under warranty. Forcing the printer to accept empty
cartridges will empty the ink delivery system as well. Once emptied, ink must be used to refill the system
and reprime the printhead when a new ink cartridge is installed.
2. The front panel will complain that the cartridge is empty, and the cartridge removal process will
start. Press the Cancel key to stop this automatic process.
3.
At the front panel, select the
icon.
4. Highlight Replace ink cartridges, but do not select it.
5. Press the Cancel key and the Up key at the same time, and hold them down for at least two
seconds.
6. The front panel will display a series of warning messages. In response to each message, press the
Cancel key to cancel the process, or the Select key to confirm that you wish to continue.
When you have pressed Select in response to all warning messages, the front panel will give the usual
ink cartridge status display, but the refilled or non-HP cartridge will be shown as empty with a warning
sign.
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Chapter 4 Hardware maintenance
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Replace the ink maintenance kit
The ink maintenance kit contains the ink funnel, the ink tube assembly and the ink filter. The front panel
prompts you when these components need to be replaced.
NOTE: When you have removed the ink tube assembly, you cannot reuse it: you must install a new
assembly.
1. Open the ink maintenance kit and remove the spare ink tube cap, which will be used to cover the
end of the old ink tube.
2.
On the printer's front panel, select the
icon, then select Replace ink mainten. kit.
3. Pull the bottom of the ink tube assembly out of the printhead cleaning container.
4. Cover the end of the old ink tube with the spare cap from the ink maintenance kit, to prevent ink
from falling out of the tube.
5. Unlock and open the window.
Replace the ink maintenance kit
ENWW
27
6. Locate the ink funnel.
7. Pull the slider with one finger while removing the ink funnel with the other hand.
NOTE: You are recommended to wear gloves.
8. Remove the ink tube assembly support and the ink tube assembly.
9. Insert the new ink tube assembly.
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Chapter 4 Hardware maintenance
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10. Pull the slider with one finger while inserting the new ink funnel with the other hand.
11. Press the ink funnel into place.
12. Remove the cap from the bottom of the ink tube assembly.
13. Insert the bottom of the ink tube assembly into the printhead cleaning container.
Replace the ink maintenance kit
ENWW
29
14. Open the ink filter cover.
15. Remove the old ink filter and insert a new one.
16. Close the ink filter cover.
17. Close and lock the window.
Replace a printhead
Remove a printhead
1.
On the printer's front panel, select the
icon, then select Replace printheads.
2. The carriage moves to the removal position.
CAUTION: If the carriage remains in the removal position for more than 3 minutes without
inserting or removing any printheads, it will attempt to return back to its home position to the right.
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Chapter 4 Hardware maintenance
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3. When the carriage has stopped moving, the front panel prompts you to open the printer window.
Unlock and open the window.
4. Locate the carriage on the right side of the printer.
CAUTION: Avoid touching the printer's drying enclosure, which may be hot.
5. Pull up and release the latch on top of the carriage.
6. Lift up the cover. This provides access to the printheads.
Replace a printhead
ENWW
31
7. To remove a printhead, lift up the blue handle.
8. Using the blue handle, gently disengage the printhead.
9. Gently pull the blue handle upward until the printhead is released from the carriage.
CAUTION: Do not pull abruptly. That action can damage the printhead.
10. The front-panel display identifies the missing printhead.
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Chapter 4 Hardware maintenance
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Insert a printhead
1. If the printhead is new, shake it vigorously before removing the protective caps. Hold the
printhead upright (with the protective caps facing down) and shake the printhead vigorously in a
smooth up and down motion for about 15 seconds.
NOTE: Be careful not to strike the printhead against anything while shaking it, because this
could cause damage.
2. Remove the orange protective caps by pulling them down.
3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check
that the colored label on the printhead matches the colored label of the carriage slot into which
the printhead is to be inserted.
4. Insert the new printhead into its correct slot in the carriage.
CAUTION: Insert the printhead slowly and vertically, straight down. It can be damaged if you
insert it too quickly, or at an angle, or if you rotate it as you insert it.
Replace a printhead
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33
5. Push down as indicated by the arrow.
CAUTION: You might feel some resistance when installing the new printhead, so you need to
press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel
display that the printhead has been inserted.
6. Insert all of the other printheads that need to be installed, and close the carriage cover.
7. Make sure that the end of the latch catches the wire loop on the near side of the carriage.
8. Lower the latch to rest on the carriage cover.
When all of the printheads have been inserted correctly and the printer has accepted them, the
printer beeps.
NOTE: If the printer does not beep when you insert the printhead and the Replace message
appears on the front-panel display, you might need to reinsert the printhead.
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Chapter 4 Hardware maintenance
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9. Close and lock the printer window.
10. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts
checking and preparing the printheads. The default routine process, when all printheads are
changed, takes up to 18 minutes. If the printer identifies a problem when preparing the
printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time
varies between 10 and 20 minutes. After all printheads are checked and prepared, the printhead
realignment procedure runs automatically if substrate is loaded.
Replace the printhead cleaning kit
The printhead cleaning kit contains the printhead cleaning cartridge, the ink funnel and the ink filter.
When the front panel prompts you to replace the printhead cleaning kit, you should replace first the
printhead cleaning cartridge, then the ink funnel, then the printhead cleaning container and ink filter.
NOTE: The printhead cleaning container is not contained in the kit, but should be replaced at the
same time. Therefore, make sure that you have a new printhead cleaning container ready, as well as a
new printhead cleaning kit.
TIP: If you want to remove and inspect the printhead cleaning cartridge at any time, you can start the
following procedure. If you put the old printhead cleaning cartridge back into the printer after
inspecting it, the procedure ends at that point.
1.
On the printer's front panel, select the
icon, then select Replace PH cleaning kit.
2. The printhead cleaning cartridge is located in a slot underneath the front panel, at the front of the
printer. Open the door.
Replace the printhead cleaning kit
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35
Follow these precautions when removing a printhead cleaning cartridge:
Be careful not to get ink on your hands. Ink may be on, around and inside the replaced
printhead cleaning cartridge.
●
Always handle and store the replaced printhead cleaning cartridge upright to avoid spilling
any ink.
●
WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
3. The printhead cleaning cartridge has a handle on the front. To remove the cartridge, press inward
and upward as indicated by the arrow, until the cartridge is released.
4. Lift up the printhead cleaning cartridge to remove it from the slot, and slide it out.
5. The plastic bag in which the new printhead cleaning cartridge comes can be used to dispose of
the old printhead cleaning cartridge.
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Chapter 4 Hardware maintenance
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6. Remove the plastic cover from the new printhead cleaning cartridge.
7. Insert the printhead cleaning cartridge into the slot, in the direction indicated by the arrow.
8. When the printhead cleaning cartridge has been pushed all the way in, press inwards and
downwards as indicated, until it clicks into place.
NOTE: The front panel will not show the new printhead cleaning cartridge until the door is
closed.
9. When you have inserted the printhead cleaning cartridge into the printer, close the door.
10. Unlock and open the window.
Replace the printhead cleaning kit
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37
11. Locate the ink funnel.
12. Pull the slider with one finger while removing the ink funnel with the other hand.
NOTE: You are recommended to wear gloves.
13. Pull the slider with one finger while inserting the new ink funnel with the other hand.
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Chapter 4 Hardware maintenance
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14. Press the ink funnel into place.
15. Close and lock the window.
16. Open the ink filter cover.
17. Remove the old ink filter and insert a new one.
18. Close the ink filter cover.
Replace the printhead cleaning kit
ENWW
39
19. Remove the printhead cleaning container.
20. Insert the new printhead cleaning container.
NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads and
printhead cleaning cartridge to be installed, and the printer window and printhead cleaning cartridge
door to be closed.
Service maintenance
During the life of your printer, components that are used constantly can wear out.
To avoid having these components degrade to the point that the printer breaks down, the printer keeps
track of the number of cycles that the printer carriage makes across the axis of the printer, and also
monitors the total quantity of ink used.
The printer uses these numbers to track the need for service maintenance, and displays one of the
following messages on the front panel:
Service Maintenance Kit 1
Service Maintenance Kit 2
Service Maintenance Kit 3
●
●
●
These messages mean that some components are nearing the end of their lives. You can continue
printing for quite some time, depending on your use of the printer. However, HP strongly recommends
that you call your service representative and arrange for a service maintenance visit. The service
engineer can then replace the worn parts on-site, which will prolong the life of the printer.
The benefits of arranging a service engineer's visit when these messages appear on the front panel are
two-fold:
The printer components can be replaced at a time that is convenient for you, and so will not
disturb your daily workflow.
●
During a service maintenance visit, the service engineer replaces several parts at once. This
eliminates the need for repeat visits.
●
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Chapter 4 Hardware maintenance
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5 Substrate settings
Download media presets
Each supported substrate has its own characteristics. The printer changes the way it prints on each
different substrate. The RIP requires a description of the requirements of each substrate. This description
is called the “media preset”.
The media preset contains the ICC color profile, which describes the color characteristics of the
substrate. It also contains information about other characteristics (RIP and printer settings) and
requirements of the substrate that are not directly related to color. Media presets for your printer are
installed in the RIP.
The RIP contains media presets for only the most commonly used substrates. If you buy a substrate for
which your RIP has no preset, you can obtain a preset for a new substrate in the following ways:
Try to download the media preset from the substrate manufacturer's Web site.
If it is not there, try to download it from the RIP company's Web site.
●
●
●
If it is not there, check availability using the HP Media Finder search application located at
If you cannot find it anywhere, create a new media preset in the RIP. See Add a new substrate
●
●
Add a new substrate
This section is provided in case you decide to make your own media preset. Normally there is no need
to do this if you can find ready-made presets for all the substrates that you use.
Download media presets
ENWW
41
Summary
Select printer settings and color profile
The correct printer settings for your substrate may be available from your RIP vendor or substrate
vendor. If not, you can start by copying printer settings from a similar substrate of the same family. For
more information on substrate families, see the User's guide.
If you cannot find a similar substrate for some reason, here are some recommended default settings for
each substrate family.
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Chapter 5 Substrate settings
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Substrate family
Drying
temp.
Curing
temp.
Heating
airflow
Auto-
tracking
(OMAS)
Cutter
Substrat
e-
advance
compens
ation
Input
tension
Vacuum
Self-adhesive
Banner
55
50
55
55
50
45
50
50
110
110
100
95
30
45
45
30
30
30
30
30
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
0
0
0
0
0
0
0
0
15
15
15
15
15
15
15
15
25
5
Textile
20
25
40
20
25
40
Film
Synthetic paper
Paper-aqueous
Paper-solvent
80
70
90
Low-temperature
substrate
80
Mesh
50
95
30
Yes
Yes
0
15
30
The various settings mentioned above are described below.
Setting
Description
If too low
If too high
Passes
The number of passes specifies
how many times the printheads
will print over the same area of
the substrate.
The amount of ink fired per time
unit is larger and ink has less
time to dry on the substrate. This relatively low. A lower curing
may create coalescence and
banding. The boundaries
between passes may be more
visible. However, printing speed
is relatively high.
Colors are vivid, print quality is
high. However, printing speed is
temperature is needed,
otherwise the substrate may be
deformed.
Drying temp.
Curing temp.
Print-quality defects such as
banding, bleeding and
coalescence may occur.
The heat applied in the printing
zone removes water and fixes
the image to the substrate.
Thermal marks may be seen on
the substrate; they may appear
as vertical bands in some colors.
The substrate may wrinkle on the
platen, causing vertical banding,
ink smears or substrate jams.
Curing is needed to coalesce the The print may emerge not fully
latex, creating a polymeric film polymerized, so that the ink
which acts as a protective layer, smears when rubbed. The print
while at the same time removing may appear wet, after printing
The substrate may wrinkle under
the curing module, causing
defects such as blisters or liner
detachment. The substrate
the remaining co-solvents from
the print. Curing is vital to
ensure the durability of the
printed images.
or later. You may need to
increase the number of passes to banding or ink smears at the
achieve adequate curing. beginning of the following plot.
wrinkles may also cause vertical
Heating airflow
Airflow helps to remove the
evaporated water from the print
zone and thus allows more
efficient drying.
In general, use the substrate family default value.
Add a new substrate
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43
Setting
Description
If too low
If too high
Substrate advance
compensation
Your printer was calibrated at
the factory to ensure that it
advances the substrate
You may see horizontal banding You may see horizontal banding
or grain.
or grain.
accurately when using supported
substrates in normal
environmental conditions.
However, you may find it useful
to adjust the substrate advance
when printing in an unusual but
stable temperature or humidity
level, or if the substrate-advance
sensor is not working.
Input tension
Tension is applied to the
substrate from the input spindle.
It needs to be constant over the
full width of the substrate, thus
substrate load is a critical
operation.
The substrate skews and may
become increasingly wrinkled in permanently deformed or
the printing zone. Also, substrate damaged. Substrate advance
advance may be irregular,
resulting in horizontal banding.
The substrate may be
problems may appear in
extreme cases.
Vacuum
The vacuum applied to the
substrate at the printing zone
The substrate may lift up off the
platen and touch the printheads. could be too high and substrate
For sticky substrates, friction
helps to hold the substrate down This can smear the printed
advance irregular, resulting in
horizontal banding or irregular
grainy patches.
on the print platen, keeping the
distance to the printheads
constant.
image, cause vertical banding,
cause a substrate jam or even
damage the printheads.
Bidirectional
Specifies whether printheads
print in both directions, when
moving from left to right and
from right to left.
If Bidirectional is selected, the
amount of ink fired per unit of
time is larger, and therefore print the speed is relatively low.
quality defects such as
If Bidirectional is unchecked then
the printing is unidirectional and
TIP: You are recommended to
keep Bidirectional selected in all
cases, increasing the number of
passes if necessary to avoid
coalescence and banding.
coalescence and banding may
occur, especially at the sides of
the plot. However, printing
speed is high.
High ink level
The maximum quantity of ink will If not selected, colors may look
If selected, there can be excess
of ink and some problems
related to poor drying and
curing.
be laid on the substrate (the
High ink level option available
only when the number of passes
is 10 or more). The ink quantity
may be reduced by the RIP color
profile.
washed-out.
TIP: Select High ink level for
backlit and some textile
applications, or if you want high
color saturation.
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Chapter 5 Substrate settings
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Setting
Description
If too low
If too high
Cutter
The printer's built-in cutter can
cut the substrate automatically
between each print.
Disable the cutter in the following cases:
You want to increase the speed of printing.
You want to use the take-up reel.
●
●
●
●
You want to cut the substrate manually.
The leading edge of the substrate tends to curl and cause
substrate jams.
In some cases, the cutter is automatically disabled.
Disable the sensor in the following cases:
Auto tracking
(OMAS)
The substrate-advance sensor
(also known as the Optical
Media Advance Sensor, OMAS)
is located under the print platen;
it can track the substrate
The substrate allows ink to pass through to the platen. Clean
the sensor after using this substrate.
●
You are instructed to do so by the front panel, because the
sensor is dirty or unable to track this particular substrate.
●
advance automatically.
Load the substrate and print the diagnostic plot
1. Load the substrate in the normal way, paying particular attention to the following points.
The stop at the right-hand end of the spindle has two possible positions on the spindle.
Always use the leftmost position if possible. Use the rightmost position only if the substrate roll
requires the full width of the spindle.
●
Turn off the substrate-advance sensor (OMAS) in the RIP if the substrate is transparent or
dark, or if the printer recommends you to do so.
●
●
Align the printheads.
2. Open the HP diagnostic chart in the RIP. The chart is stored in your printer, at http://ip-addr/
hp/device/webAccess/images/new.tif, where ip-addr is the IP address of your printer.
4. Print the plot.
Add a new substrate
ENWW
45
Change settings while printing
You can use the front panel to change the following settings while printing.
●
●
●
To change temperature and vacuum settings while printing: select the
icon, then Image
quality maintenance > Adjust printing params, and choose the setting that you want to
adjust. You can use the arrow keys to adjust the curing temperature, the drying temperature or the
vacuum pressure. The changes that you make take effect immediately, but they are not saved: the
next job will use the settings in the media profile as usual.
To change substrate advance calibration while printing (in case of banding): select the
icon,
then Image quality maintenance > Substrate advance calib > Adjust substrate
advance. You can use the arrow keys to adjust the substrate advance. The changes that you
make take effect immediately, but they are not saved for the next job. See also Substrate advance
To enable or disable extra printhead cleaning while printing: select the
icon, then Image
quality maintenance > Enable extra PH cleaning or Disable extra PH cleaning. In
this case, the change of setting is saved for subsequent jobs.
NOTE: Extra printhead cleaning shortens the life of the printhead cleaning cartridge.
Advanced settings
Here are some more advanced settings, which you are not recommended to change, unless you have
problems that you cannot resolve any other way.
The drying and curing temperatures used by the printer are determined by adding the offset to the base
temperature. The base temperatures shown in the table are the default values for each substrate family,
but may be changed by the printer depending on the printer settings in use. You cannot change the
base temperatures yourself, but you can change the offsets. The base warm-up drying temperature is
determined by the RIP.
Your RIP may have an option to return all settings to their default values.
Substrate Warm-up Warm-up Warm-up
Cool-
down
drying
Cool-
down
drying
Cool-
down
curing
temperat
ure
Cool-
down
curing
temperat
ure offset
Minimum
drying
power
family
drying
curing
curing
temperat
ure offset
temperat temperat
ure
ure offset temperat temperat
ure
ure offset
Self-
10
95
0
80
0
95
0
0.7
adhesive
Banner
Textile
Film
10
5
95
85
85
80
0
0
0
0
80
80
80
75
0
0
0
0
90
90
0
0
0
0
0.7
0.7
0.7
0
5
100
85
Synthetic
paper
5
Paper-
aqueous
5
60
75
0
0
75
75
0
0
85
90
0
0
0
Paper-
solvent
10
0.7
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Chapter 5 Substrate settings
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Substrate Warm-up Warm-up Warm-up
Cool-
down
drying
Cool-
down
drying
Cool-
down
curing
temperat
ure
Cool-
down
curing
temperat
ure offset
Minimum
drying
power
family
drying
curing
curing
temperat
ure offset
temperat temperat
ure
ure offset temperat temperat
ure
ure offset
Low-temp.
Mesh
10
10
80
85
0
0
75
0
0
85
85
0
0
0
80
0.7
The various settings mentioned above are described below.
Setting
Description
If too low
If too high
Warm-up drying
temperature
The base temperature that the
substrate in the print zone must
reach before printing starts.
This setting is determined by the RIP. You cannot change it.
Warm-up drying
temperature offset
This offset is added to the base
warm-up drying temperature,
and the total is displayed in the
front panel while the printer is
preparing to print.
Bleeding or coalescence may
appear in the first 200-300 mm
of the print.
A longer time to start printing is
required. Vertical banding or ink
smears may occur.
Warm-up curing
temperature
The base temperature that the
substrate in the curing zone must
reach before printing starts.
This setting is determined by the printer. You cannot change it.
Warm-up curing
temperature offset
This offset is added to the base
warm-up curing temperature,
and the total is displayed in the
front panel while the printer is
preparing to print.
The beginning of the print is not
fully dry, or looks oily.
Substrate degradation (blisters,
adhesive detachment) at the
beginning of the print.
Cool-down drying
temperature
The base temperature at which
the substrate can be under the
drying module without being
damaged. At the end of a job,
the substrate is not stopped until
this temperature is reached.
This setting is determined by the printer. You cannot change it.
Cool-down drying
temperature offset
This offset is added to the base
cool-down drying temperature.
A long time is needed to finish
the print.
The substrate at the beginning of
the next print may be damaged,
because it has stopped moving
under too high a temperature.
This case is uncommon.
Cool-down curing
temperature
The base temperature at which
the substrate can be under the
curing module without being
damaged. At the end of a job,
the substrate is not stopped until
this temperature is reached.
This setting is determined by the printer. You cannot change it.
Cool-down curing
temperature offset
This offset is added to the base
cool-down curing temperature.
A long time is needed to finish
the print.
The end of the print may be
damaged if the cutter is
disabled.
Minimum drying
power
The minimum power applied in
the drying module while
printing, so the substrate does
not cool too much in lightly
inked areas.
A heavily inked area that comes The substrate is damaged in
after a lightly inked area will
have bleeding or coalescence
defects.
blank or lightly inked areas of
the print, especially with a high
number of passes.
Add a new substrate
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47
Temperature profile
Many of the main and advanced substrate settings are related to temperature control, since this is a
critical area for correct printing results with latex inks on a wide variety of substrates. The diagram
below graphically represents the evolution of drying and curing temperatures during the various
printing phases.
NOTE: Target temperatures and time are not to scale. For the specific values used for a given
substrate type (family), consult the main and advanced settings tables above.
NOTE: tp time can be modified through the printer’s front panel.
Select the number of passes
Increasing the number of passes will tend to improve the print quality but reduce the speed of printing.
Passes
Uni/
bidir
Self
adhesi
ve
Banner
Textile
Film
Synthet
ic
paper
Paper
aqueou solvent
s
Paper
Low
temp.
Mesh
4
6
Bidir
Bidir
No
No
No
No
No
No
No
No
No
No
No
No
No
Maybe
Start
here
Start
here
Maybe
Maybe
8
Bidir
Start
here
Yes
No
No
No
No
Yes
Start
here
Start
here
Start
here
10
12
Bidir
Bidir
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Start
here
Maybe
Maybe
16
Bidir
Yes
Yes
Yes
Start
here
Start
here
Yes
Yes
Yes
Yes
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Chapter 5 Substrate settings
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Passes
Uni/
bidir
Self
adhesi
ve
Banner
Textile
Film
Synthet
ic
paper
Paper
aqueou solvent
s
Paper
Low
temp.
Mesh
18*
Bidir
Bidir
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
20 to 32
* Unlike other printmodes, the 18-pass printmode has 1200 dpi x 1200 dpi input data resolution at 1
bpp (1 bit per pixel). Therefore, to generate a 18-pass media preset you should start either from an
existing 18-pass preset or from scratch. In the same way, do not clone an 18-pass media preset to
generate a preset with a print mode other than 18-pass.
Key
Bidir: bidirectional
●
●
●
●
No: not recommended
Maybe: may be worth trying for extra speed
Start here, Yes: recommended
NOTE: More specific settings for many substrates from different vendors are available in the HP
Check the quantity of ink on the substrate
Check that the ink quantities in your media preset are adequate. Look at the color patches in the HP
diagnostic chart and check that the patches have the correct amount of ink using the guidelines below:
1. Too much ink: There are several possible symptoms of this problem.
The last two or three scales of the chart look the same.
●
Vertical bands.
●
Add a new substrate
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Horizontal bands.
●
Coalescence, grain (can be caused by an excess of light ink).
●
Try reducing the amount of ink in your RIP software, then reprint the chart and check again.
You may have chosen a media preset that uses more ink than your substrate allows. Consult your
RIP documentation to make sure you’re applying the right media preset, and to find out how to
lower the total ink limits of the media preset. For a quick solution, you could change to a different
media preset that uses less ink: for example, paper-aqueous presets use less ink than self-adhesive
presets.
2. Correct amount of ink: The top level of each patch shows a smooth gradient, there are no
visible defects and increasing amounts of ink result in increasing color density.
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3. Too little ink: The whole chart looks washed out.
Try increasing the amount of ink in your RIP software, then reprint the chart and check again.
You may have chosen a media preset that uses less ink than your substrate allows. Consult your
RIP documentation to make sure you’re applying the right media preset, and to find out how to
increase the total ink limits of the media preset. For a quick solution, you could change to a
different media preset that uses more ink: for example, self-adhesive presets use more ink than
paper-aqueous presets.
NOTE: Backlit and some textile substrates usually need to be used with the “High Ink Limit” option
enabled in the RIP.
Faster printing
The obvious way to increase speed is to reduce the number of print passes, although this will tend to
reduce print quality. Bear in mind the following considerations.
With fewer than 10 passes, you may see an increase in grain.
●
●
●
●
●
With fewer than 8 passes, the printer is more sensitive to substrate advance problems.
With fewer than 8 passes, you may need to reduce the ink quantity to improve print quality.
If you want to use the high ink level option, you must use at least 10 passes.
As you reduce the number of passes, the best curing temperature may be more difficult to find,
and may be more sensitive to the ambient temperature and humidity.
Here are some other suggestions for increasing the speed of printing.
Concatenating prints saves time, because one can be sent while another is being printed.
●
●
Disable the cutter: select the icon, then select Substrate handling options > Enable
cutter > Off. With most substrates, this saves some time at the end of the printing process.
Increase the cool-down curing temperatures. This also saves some time at the end of the printing
process, but may cause slight substrate deformation, depending on the substrate.
●
Color calibration
The purpose of color calibration is to produce consistent colors with the specific printheads, inks and
substrate that you are using, and in your particular environmental conditions. After color calibration,
you can expect to get identical prints from your printer on different occasions.
Color calibration can be launched from your RIP software; see your RIP documentation for details.
Faster printing
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In outline, the process consists of the following steps.
1. A calibration test chart is printed.
2. The HP Embedded Spectrophotometer (or, if you prefer, a different spectrophotometer) scans and
measures the test chart.
3. The RIP uses the measurements to calculate the necessary correction factors for consistent color
printing on that substrate.
Color calibration with the Embedded Spectrophotometer is not recommended for the following substrate
types. It may be possible to calibrate some of these substrates by using an external color measurement
device.
Non-opaque substrates such as clear film, backlit substrates, and some textiles.
Substrates with an uneven surface, such as perforated vinyl or punched-window substrates.
Substrates that suffer deformation from drying and curing, such as paper-based substrates.
Very elastic substrates, such as some textiles without liner.
●
●
●
●
Substrates suitable for color calibration include even-surfaced adhesive vinyls (neither punched nor
perforated), PVC banners and some opaque, stiff textiles.
Some textiles require the take-up reel for successful printing. However, the take-up reel may fail to cope
with the backward movement of the substrate between the printing and scanning phases of color
calibration. To avoid this problem, proceed as follows.
1. Ensure that the take-up reel is enabled.
2. Advance the substrate until the loop-shaper reaches its lowest position.
3. Manually rewind the take-up reel, using the buttons on the take-up reel motor, to collect the
substrate and raise the loop-shaper until it almost touches the take-up reel spindle.
4. Set the take-up reel's wind direction to neutral.
5. Launch color calibration from the RIP.
6. When the color calibration has finished, you can re-enable the take-up reel.
Color profiles
Color calibration provides consistent colors, but consistent colors are not necessarily accurate. For
instance, if your printer prints all colors as black, its colors may be consistent but they are not accurate.
In order to print accurate colors, it is necessary to convert the color values in your files to the color
values that will produce the correct colors from your printer, your inks and your substrate. A color
profile is a description of a printer, ink and substrate combination that contains all the information
needed for these color conversions.
These color conversions are performed by your Raster Image Processor (RIP), not by the printer. For
further information on the use of color profiles, see the documentation for your application software and
for your RIP.
In addition to the color profiles used for printing, you may wish to calibrate and profile your monitor
(display device), so that the colors you see on the screen relate more closely to those that you see on
your prints.
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Color reproduction tricks
Latex inks are a new technology, and there are some important guidelines when doing color
separations (such as when creating or modifying a new media preset within your RIP) that will help to
optimize the printer output in terms of color gamut, ink usage and print quality. These are as follows:
To achieve the best dark colors in vinyl gloss and other substrates, use as much black and as little
composite (CMY) as possible when creating the ICC profile.
●
●
●
●
Light inks should be avoided as much as possible in high-density colors such as secondaries and
tertiaries (dark red, blue, green, ...).
Light inks should be restricted to the lowest-density colors, starting the use of dark inks as early as
possible. Typically, a color of more than 50% density should not contain any light inks.
Light inks should be used at no more than 50% of maximum quantity. An excessive amount of light
inks can create gloss artifacts in vinyl gloss substrates.
Please refer to your RIP documentation for details of how to create or modify media presets.
Presets for HP-branded substrates have been created following the above recommendations in order to
optimize black and dark colors. You can find the HP media preset for your substrate family at
Color reproduction tricks
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6 Troubleshoot print-quality issues
General printing advice
Use the following approach when you have any print-quality problem:
Make sure that the substrate type that you select on the front panel, and in your RIP software, is the
same as the substrate type that is loaded in the printer. Make sure that the substrate type has been
calibrated.
●
CAUTION: If you have the wrong substrate type selected, you could experience poor print
quality and incorrect colors, and perhaps even damage to the printheads.
Make that you are using the correct media profile for your substrate, or that you have followed the
●
Make sure that you are using appropriate print-quality settings in your RIP software.
●
●
●
Make sure that you are using the correct ICC profile for your substrate and print-quality settings.
Make sure that your environmental conditions (temperature, humidity) are in the recommended
range. See the User's guide.
Make sure that your ink cartridges have not passed their expiration dates. See Maintain the ink
●
●
Avoid touching the substrate while printing is in progress.
Use the printhead status plot
The printhead status plot consists of patterns that are designed to highlight printhead-reliability
problems. It helps you to check the performance of the printheads that are currently installed in your
printer, and to determine whether any printhead is experiencing clogging or other problems.
Print the printhead status plot
To print the printhead status plot:
1. Use the same substrate type that you were using when you detected a problem.
2. Check that the selected substrate type is the same as the substrate type that is loaded into the
printer.
3.
On the printer's front panel, select the
icon, then select Image quality maintenance >
Print all test plots.
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Interpret the printhead status plot
The print consists of small dashes, one for each nozzle on each printhead.
For each individual colored pattern, make sure that most of the dashes are present.
Corrective action
status plot to see whether the problem has been solved.
2. If the problem persists, clean the printheads again, and reprint the printhead status plot to see
whether the problem has been solved.
What to do if problems persist
If you still experience print-quality problems after applying the advice in this chapter, here are some
additional tips to consider:
Try selecting a higher print-quality option in your RIP software.
●
●
●
●
Check that you have the correct settings in your software program.
Graininess
Graininess
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If you see this kind of problem:
Ensure that the vertical correction option is disabled in the RIP and in the front panel. At the front
panel, select the icon, then select Image quality maintenance > Disable vertical
●
correct. (if this option is available).
The printheads may be misaligned. This is likely if you have not aligned the printheads for a long
time, or if there has been a substrate jam. Align the printheads if necessary (see Align the
printheads on page 9). You can check whether it is necessary by using the printhead status plot
●
If you are printing with eight or more passes, the substrate advance may need adjustment. See
●
Use a higher number of passes: you will probably see less grain with ten or more passes.
●
●
If graininess is more visible in dark or saturated colors, there may be a problem of ink
coalescence. Try lowering the ink quantity.
Horizontal banding
Try the following remedies if your printed image suffers from added horizontal lines as shown (the color
may vary).
If bands affect mostly dark or saturated colors, or only area fills near the edges of the substrate,
the cause could be insufficient drying of the ink, or an inaccurate color profile. Try the following
suggestions.
●
Reduce the ink quantity.
◦
◦
◦
Increase the number of passes.
If bands affect all colors across the width of the printed image, the cause is probably a substrate
advance problem. Use the front panel to adjust the substrate advance on the fly (see Substrate
advance adjustment on the fly on page 58). If you have dark bands, increase the substrate
advance; if you have light bands, decrease it. When you find the right adjustment, store the value
in the RIP for future prints on the same substrate.
●
Another cause could be a fiber attached to one of the printheads. Turn off the printer and allow it
to cool down, then remove the printheads one at a time and remove any fibers that you see
attached to them.
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If bands affect only some colors, the cause could be a defective printhead.
●
◦
Clean the printheads again.
◦
◦
◦
Print the printhead status plot again. Identify the printhead with the greatest number of
blocked nozzles, and replace it.
◦
If bands appear and disappear intermittently, go to the front panel and select the
icon,
then Image quality maintenance > Enable extra PH cleaning. Remember to disable
this option when you no longer need it, because it shortens the life of the printhead cleaning
kit.
If bands affect most of the colors, the printheads could be misaligned. This is likely if you have not
aligned the printheads for a long time, or if there has been a substrate jam. Align the printheads if
●
●
If banding occurs mostly in black areas, create a new color profile using pure black and not a
mixture of other colors. See your RIP documentation.
If the problem persists, call your service representative (see the User's guide).
Adjust the substrate advance
The substrate advance sensor measures the advance of the substrate and compensates for irregularities
at every pass of the printheads. However, to fine-tune the quality of your print, you may need to
calibrate the rate at which the substrate advances. The substrate advance determines the placement of
dots on the substrate. If the substrate is not advanced correctly, light or dark bands appear in the
printed image and the grain in the print may increase.
You can modify the substrate advance with the Substrate Advance parameter in the RIP's substrate
preset.
1.
On the front panel, select the
icon, then select Image quality maintenance > Substrate
advance calibration > Print adjustment plot. The printer prints a substrate-advance
adjustment image.
2. The calibration image consists of several columns with a number at the bottom of each one. Locate
the lightest of the columns and enter its number into the RIP's Substrate Advance parameter for the
current substrate preset. The value chosen in this example should be “–6”.
Horizontal banding
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Substrate advance adjustment on the fly
If you are using no more than six passes, you can fine-tune the substrate advance while printing: select
the
icon, then select Image quality maintenance > Substrate advance calibration >
Adjust substrate advance. Select a value of change from –10 mm/m to +10 mm/m (or mils/inch).
To correct light banding, decrease the value. To correct dark banding, increase the value.
If you are using eight passes or more, a wrong advance adjustment will not produce banding but
graininess, which is harder to assess visually. Therefore, in this case you are recommended to use only
the adjustment plot.
When you have chosen a value and pressed OK, the rest of your job will be printed with that value,
but it will be reset to zero at the end of the job. Add the value found to the Substrate Advance value in
the RIP preset to print all future jobs with the new setting.
A simpler and faster way to adjust the substrate advance while the printer is printing is by pressing the
Move Substrate button on the front panel, which then displays the following instructions.
As you modify the setting, the new setting is applied immediately to the current job by the printer.
When you press OK to save the value, it is saved in the printer to be used throughout the current job.
Vertical banding
There are several different kinds of vertical banding that may be seen.
Wide vertical bands visible by darkness or graininess, typically seen on vinyl and banner
substrates in medium-density area fills such as grays, violets and greens
●
◦
◦
Try the automatic correction for vertical banding provided by the RIP. Depending on your
firmware version, this option may also be provided by the front panel: select the
icon,
then select Image quality maintenance > Enable vertical correct. (if this option is
available).
NOTE: Remember to disable the vertical banding correction when you no longer need it,
because it may increase grain.
Thin vertical bands visible by darkness, typically seen in the first 150–200 mm of the print on vinyl
and banner glossy substrates in high-density area fills or in backlit applications
●
Reduce the ink quantity if possible.
Disable the cutter.
◦
◦
◦
Increase the number of passes.
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If applicable, tell the RIP to group jobs together, so that printer temperatures remain more
stable between jobs.
◦
◦
Irregular or isolated vertical bands
●
Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20
mmH2O for banners, 35 mmH2O for vinyl, and 50 mmH2O for other substrate families.
◦
In backlit applications, increase the number of passes to 20 or more, and change the drying
temperature up and down in steps of 5°C.
◦
◦
If the banding appears only at the beginning of the print, disable the cutter and advance the
substrate manually about 100–150 mm before the first print.
The print is deformed into a curved shape
This may occur as a result of substrate bow deformation. See The substrate has bow deformation
Misaligned colors
If the colors are misaligned in any direction, the printheads may be misaligned. This is likely if you
have not aligned the printheads for a long time, or if there has been a substrate jam. Align the
printheads if necessary (see Align the printheads on page 9). You can check whether it is necessary by
Color intensity varies
If some printhead nozzles are in use while others in the same printhead are not, water evaporates
slowly from the ink in the unused nozzles, making the color more intense. Thus, in such cases you may
notice variations in color intensity in areas where the color of the image should be constant.
The print is deformed into a curved shape
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If you notice such a problem, there are various possible solutions.
●
At the front panel, select the
icon, then select Image quality maintenance > Enable
color variation correction. This correction will then remain enabled until you disable it.
If you notice the variation in intensity near one side of the print, try rotating the image by 180
degrees before printing. This may solve the problem in some cases, as all the nozzles are
refreshed whenever they enter the service station between passes.
●
Use your RIP to add lateral color bars on the side of the plot that is close to the ink supplies. The
color bars are designed to exercise all the printhead nozzles, to prevent the problem from
occurring.
●
NOTE: Not all RIPs provide this option.
Add lateral color bars to the image, manually, before printing. In this case, you can either use the
standard colors, or decide to include a particular color in which you have noticed the problem.
The recommended width of each color bar is 3 mm.
●
Lack of sharpness
If text, lines or solid areas are rough or blurred, the printheads may be misaligned. This is likely if you
have not aligned the printheads for a long time, or if there has been a substrate jam. Align the
printheads if necessary (see Align the printheads on page 9). You can check whether it is necessary by
Black areas look hazy
If black areas look hazy or not sufficiently black, try these suggestions.
Increase the number of passes.
Laminate the print.
●
●
●
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Ink smears
Ink smears may be seen on the print for the following reasons.
The substrate is skewed. Do not ignore the warning message that appears during the loading
process if there is significant skew.
●
●
The substrate is not flat in the print zone. Try the following possible solutions.
Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20
mmH2O for banners, 35 mmH2O for vinyl, and 50 mmH2O for other substrate families.
◦
Reduce the curing temperature. You will probably need to increase the number of passes in
order to achieve adequate curing.
◦
◦
Check whether there are fibers on the printheads.
If the problem appears only at the beginning of the print, try the following suggestions.
Disable the automatic cutter.
●
●
Go to the front panel and select the
icon, then Substrate handling options > Extra
bottom margin. Set the margin to 100 mm. If that is not enough, try 150 or 200 mm. This
extra margin will apply only to jobs that start printing when the printer is idle and when the cutter
is disabled.
Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O
for banners, 35 mmH2O for vinyl, and 50 mmH2O for other substrate families.
●
Decrease the warm-up drying temperature in steps of 5°C.
Decrease the warm-up curing temperature in steps of 5°C.
Increase the number of passes.
●
●
●
●
Make sure that the substrate is stored in the same room in which the printer is located.
Subtle stains or uneven appearance
Subtle color differences may be seen on some substrates if they are stored partially covered after
printing. In the period immediately after printing, such substrates should be stored either totally covered
or totally uncovered. It may be advisable to avoid the prolonged contact of two printed faces. This
problem tends to disappear if the substrate is left uncovered for some time.
Alternatively, some individual rolls of substrate may have a defective coating. The solution in this case
is to use another roll.
Ink smears
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The ink smudges when touched, or looks oily
There are various different circumstances in which these symptoms can be seen.
When there is a big transition from light to dark colors across the length or width of the substrate
Increase the minimum drying power.
●
NOTE: This solution is specific to this problem, and should not be used in other cases, when it
could cause further problems.
When the symptoms can be seen only at the start of the first print after the printer has been idle for
some time (especially when the start of the print uses a lot of ink)
●
Increase the warm-up drying temperature offset and the warm-up curing temperature offset. If
necessary, increase the stable drying and curing temperatures, or slightly reduce the ink limits.
When the symptoms can be seen only at the left and right sides of the print
●
●
Increase the drying and curing temperatures, decrease the overall ink quantity and/or increase the
number of passes.
When the symptoms can be seen only in certain parts of the print that use a lot of ink
Increase the drying and curing temperatures, decrease the overall ink quantity and/or increase the
number of passes.
When the symptoms can be seen only in the center of the print
Check that all fans are working correctly.
●
●
●
After reducing the number of passes
Increase the drying and curing temperatures and/or decrease the overall ink quantity.
When the oily finish appears minutes or hours after printing
Store the print face-up and uncovered; the effect normally disappears after a while.
NOTE: If you decrease the overall ink quantity, you may notice less color saturation.
The dimensions of the print are wrong
As the substrate is heated during the drying and curing processes, some substrates will shrink (and
some may expand) after the image has been printed. This may be inconvenient if the print has to be
framed or if several prints are to be to be tiled one next to the other.
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Tiling issues
The most common problems when printing tiles are as follows.
Color degradation within individual tiles
●
In many cases, individual tiles are long and contain very large areas of solid colors. This
combination (long areas of saturated solid colors) may lead to a degradation of printhead
performance, which can then cause degradation of the color inside the tile. To solve this problem,
go to the front panel and select the
icon, then Image quality maintenance > Enable
extra PH cleaning. Remember to disable this option when you no longer need it, because it
shortens the life of the printhead cleaning kit.
Color variation tile to tile
●
In some cases contiguous tiles with the same background solid color may show differences in color
between the right side of the first tile and the left side of the second tile. This is a common issue of
inkjet printers (both thermal inkjet and piezo inkjet), where there are slight color variations as the
swath advances. Since the biggest color differences are between the left edge and the right edge,
the effect may sometimes be seen when putting two tiles together. This issue can easily be
overcome by inverting alternate tiles, which has the effect of placing the right side of the first plot
next to the right side of the second plot and the left side of the second plot next to the left side of
the third, so all contiguous areas have been printed in the same point of the swath and, hence,
have the same color. This is a feature that all RIPs have available.
Dimensional variations from tile to tile
●
Some specific banner substrates may not have uniform dimensional stability when printing very
long tiles. The result is that the length of the tile may be different between the left and the right side
(e.g. a 9 meters long tile may be ~1 cm longer on the right side compared to the left side). While
this is not noticeable with individual plots, it affects the alignment between panels in tiling
applications. Substrate types that show this behavior tend to show it constantly along the roll. So,
when present, this issue can easily be overcome by inverting alternative tiles, which has the effect
of placing the right side of the first plot next to the right side of the second plot and the left side of
the second plot next to the left side of the third, so all contiguous areas belong to the same side of
the roll and, hence, have the same length. This is a feature that all RIPs have available.
Tiling issues
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7 Troubleshoot substrate issues
The substrate cannot be loaded successfully
Here are some suggestions to try if you cannot load the substrate successfully.
Reread the loading instructions in the User's guide, and make sure that you are following them.
●
●
When loading a textile substrate, remember to use the loading accessory, and select Load with
accessory in the front panel.
If automatic loading is unsuccessful, try manual loading instead.
●
●
The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge
of the substrate is aligned with the roll on the input spindle.
The substrate might be crumpled or warped, or have irregular edges.
●
●
If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not
be straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This
might be necessary even with a new roll of substrate.
Make sure that the spindle is correctly inserted.
●
●
Make sure that the substrate is correctly loaded on the spindle, and that it loads over the roll
towards you.
Make sure that the substrate is wound tightly.
●
The substrate is mispositioned
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If you see the above display on the front panel, proceed as follows.
1. Lift the substrate lever.
2. Manually reposition the substrate on the platen.
3. Lower the substrate lever.
4. Repeat the above steps until the front panel displays the Ready message.
The substrate has jammed
When a jam occurs, the Possible substrate jam message usually appears in the front panel, with
If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special
procedure described in the User's guide for loading such substrates.
Check the substrate path
This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard
core. If this has happened, cut the end of the roll away from the core. Then feed the substrate
through the printer, and load a new roll.
●
Otherwise, follow the procedure described under Check the printhead path on page 65
●
Check the printhead path
1. Turn off the printer at the front panel, then also switch off the power switch at the rear.
2. Unlock and open the printer window.
The substrate has jammed
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3. Cut the substrate where it enters the printer, and rewind the input roll.
4. Wait for the printer to cool down to room temperature.
5. Try to move the printhead carriage out of the way.
6. Lift the substrate-adjustment lever as far up as it will go.
7. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the
substrate if necessary.
CAUTION: Try to avoid pulling the substrate out from the input path, because this reverses the
normal direction of movement, and could damage printer parts.
8. Lower the substrate-adjustment lever.
9. Make sure that there are no pieces of substrate left in the printer. In particular, check in and under
the curing module, and in the substrate path.
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10. Close and lock the window.
11. Turn on the printer.
12. Reload the roll.
13. If some substrate continues to cause an obstruction within the printer, it can often be cleared by
loading a rigid substrate type into the printer.
14. If you find that you have print-quality problems after a jam, try realigning the printheads. See
Avoiding substrate jams
Substrate jams may be caused by loading the substrate with too much skew: do not ignore the warning
message that appears during the loading process in this case.
They may also be caused by not enough vacuum suction in the printing zone. If you decide to increase
the suction, do not exceed the following limits: 20 mmH2O for banners, 35 mmH2O for vinyl, and 50
mmH2O for other substrate families.
If you experience jams only at the beginning of a print, try the following suggestions.
Disable the automatic cutter.
●
●
Go to the front panel and select the
icon, then Substrate handling options > Extra
bottom margin. Set the margin to 100 mm. If that is not enough, try 150 or 200 mm. This
extra margin will apply only to jobs that start printing when the printer is idle and when the cutter
is disabled.
Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O
for banners, 35 mmH2O for vinyl, and 50 mmH2O for other substrate families.
●
Decrease the warm-up drying temperature in steps of 5°C.
Decrease the warm-up curing temperature in steps of 5°C.
Increase the number of passes.
●
●
●
●
Make sure that the substrate is stored in the same room in which the printer is located.
The substrate is deformed or wrinkled
If your substrate is deformed or wrinkled by the drying and curing process, change the temperature
settings before printing the next job, and advance the substrate, using the Move Substrate key on the
front panel, so that the next job will be printed on undamaged substrate.
If the problem appears only at the beginning of the print, try the following suggestions.
Disable the automatic cutter.
●
●
Go to the front panel and select the
icon, then Substrate handling options > Extra
bottom margin. Set the margin to 100 mm. If that is not enough, try 150 or 200 mm. This
extra margin will apply only to jobs that start printing when the printer is idle and when the cutter
is disabled.
The substrate is deformed or wrinkled
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Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O
for banners, 35 mmH2O for vinyl, and 50 mmH2O for other substrate families.
●
Decrease the warm-up drying temperature in steps of 5°C.
Decrease the warm-up curing temperature in steps of 5°C.
Increase the number of passes.
●
●
●
●
Make sure that the substrate is stored in the same room in which the printer is located.
The substrate has shrunk or expanded
During the printing process, some substrates may shrink, while others may expand. If this happens, the
dimensions of the print will not be correct.
As a general rule, you can expect the following percentages of shrinkage:
Photorealistic: less than 0.4%
●
●
●
●
Paper-solvent, Paper-aqueous: less than 0.5%
Self-adhesive: less than 1.2%
Banner: less than 3% shrinkage (if you disable the substrate-advance sensor, less than 7%)
The framing problem may be solved by printing a sample and adjusting the size of the image in the
RIP. You may reuse this value for all your future prints with the same substrate, although special care
must be taken when using banners, as the shrinkage may vary up to 1% depending on the amount of
ink used in the print.
You can expect the following variations from one print to another:
Photorealistic, Paper-solvent, Paper-aqueous: less than 0.4%
Self-adhesive: less than 0.7%
●
●
●
Banner: less than 1%
To solve the tiling problem and improve the repeatability of the printed size, you are recommended to
ensure that the substrate-advance sensor is enabled in the RIP's substrate preset, as this will improve the
stability of the prints over time. You are also recommended to tile together areas with similar amounts
of ink. If this is not possible, print the areas with different amounts of ink as different jobs and modify
the length of the job with less ink in the RIP to match its size with the job with high ink content.
Some RIPs may provide a scaling option that allows you to compensate easily for substrate shrinkage or
expansion; see your RIP documentation.
The substrate has bow deformation
The following substrates may suffer from bow deformation during printing, as a result of which the print
will appear curved.
Self-adhesive vinyl substrates (some specific calendared vinyls only)
●
●
Cellulose-based poster papers with no backing nor coating, including HP Photorealistic
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This deformation may be particularly noticeable in the following applications.
Printing images that will later be cut automatically or manually. When there is bow deformation,
cutters that are aligned on the sides may lose alignment in the center.
●
Poster printing, if the poster is framed or mounted on a straight surface.
●
The example below shows an original image, the substrate suffering from bow deformation, and the
resulting print, also suffering from bow deformation.
You can use the straightness optimization option in the front panel, or in your RIP software, to
compensate for this effect and restore the original shape of your image.
At the front panel, select the
icon, then select Image quality maintenance > Straightness
optimization, and select a correction value from –15 to +15.
The chosen value should represent the vertical distance in millimeters that the centre of the substrate has
moved with respect to the left and right edges. If the deformation moves the center of the substrate in
the direction of substrate advance, the correction value should be negative; if in the reverse direction,
the correction value should be positive. In practice, the required correction value is normally negative.
TIP: You can use the diagnostic image provided in http://IPaddress/hp/device/webAccess/
diagnostic/StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer)
to help you to determine the correct value to apply.
The automatic cutter does not work
The automatic cutter is turned off in any of the following cases.
When it has been manually disabled from the front panel: Select the
icon, then Substrate
●
handling options > Disable cutter.
When printing on some particularly heavy substrate types, which it cannot cut.
When the take-up reel is enabled.
●
●
TIP: You can disable the take-up reel from the front panel by selecting the
icon, then Take-
up reel > Disable take-up reel.
During double-sided printing.
●
Take-up reel substrate jam
If the substrate is severely damaged on the take-up reel spindle, do not use the printer's cutter to cut and
remove the substrate. Instead, cut the substrate manually as close as possible to the printer window,
then remove the roll.
The automatic cutter does not work
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If the problem remains after removing the substrate jam, unload the take-up reel from the front panel
and load it again.
Take-up reel does not wind
Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the
floor. If the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is
corrected. If the printer does not recognize a problem, the job continues to print. The following table
highlights possible issues and solutions.
Take-up reel LED
status
Issue
Print job
interrupted?
Possible cause
Possible solution
Blinking quickly
Take-up reel is not
winding
Yes
The sensor beam was
blocked for more than
3 seconds.
Make sure that the
take-up reel sensors are
not blocked by a strip
of substrate or any
objects. See the
following graphic.
Make sure that the
collection bin is placed
behind the foot brace.
Also ensure that the
take-up reel power
switch is in the On
position.
Blinking slowly
Solid red
Take-up reel is not
winding
No
No
The sensor cables are
loose or unplugged.
Ensure that the sensor
cables are correctly
secured.
Take-up reel is not
winding
There is too much
resistance on the take-
up reel motor.
Ensure that the
substrate is not winding
too tightly. A loop-
shaping core should be
inserted and hanging
as shown in the User's
guide.
Solid green
Solid green
Take-up reel is not
winding
No
The take-up reel power Ensure that the take-up
switch is in the Off
position
reel power switch is in
the On position.
Take-up reel is winding No
in the wrong direction
The take-up reel wind-
direction switch is in
the wrong winding
position.
Flip the take-up reel
wind-direction switch to
the correct position.
After 3 seconds, the
printer recognizes the
problem and interrupts
the print job. See the
first error listed in this
table.
The following graphic shows the take-up reel sensors and cable.
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1. Take-up reel sensor
2. Take-up reel sensor and cable housing unit
Take-up reel does not wind
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8 Troubleshoot ink-system issues
Ink maintenance kit needs to be installed
If the front panel tells you that the ink maintenance kit needs to be installed, it means that the kit has not
been installed in your printer. Perform the normal procedure for replacing the ink maintenance kit (see
Replace the ink maintenance kit on page 27), except that you will not need to remove the old kit.
Cannot insert an ink cartridge
1. Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge is the same color as the label on the slot.
3. Check that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should
face upwards.
CAUTION: Never clean inside the ink cartridge slots.
Cannot insert a printhead
1. Check that you have the correct type of printhead (model number).
2. Check that you have removed the orange protective caps from the printhead.
3. Check that the colored label on the printhead is the same color as the label on the slot.
4. Check that the printhead is correctly oriented (compare with the others).
5. Check that you have closed and latched the printhead cover.
Cannot insert the printhead cleaning cartridge
Check that the printhead cleaning cartridge has the correct model number and is correctly oriented.
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Front panel recommends reseating or replacing a
printhead
1. Remove the printhead and check that it is free from physical damage and from ink stains on the
electrical connections.
3. Reinsert the printhead into the carriage and check the front panel message.
4. If the problem persists, insert a new printhead.
Clean the printheads
Periodic printhead cleaning is performed automatically, as long as the printer is kept turned on.
However, you should clean the printheads if you are experiencing poor image quality and cannot
resolve the issues by other methods. This ensures that there is fresh ink in the nozzles and helps to
prevents nozzle clogs.
If you have printed the printhead status plot, you know which colors are failing. Clean the pair of
printheads that are not performing adequately. If you are not sure which printheads to clean, clean all
of the printheads.
To clean the printheads, go to the printer's front panel and select the
icon, select Image quality
maintenance > Clean printheads, then select which printheads you want to clean. You can clean
all of the printheads or only some of them. The choices are as follows.
Print test plot
Clean all
●
●
●
●
●
Clean LC-C
Clean Y-MK
Clean LM-M
Cleaning all printheads takes about 5 minutes. Cleaning any two printheads takes about 3 minutes.
NOTE: Cleaning all printheads uses more ink than cleaning a single pair.
Align the printheads
Precise alignment between printheads is essential for color accuracy, smooth color transitions, and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been reseated or replaced.
In the case of a substrate jam, if you have used a custom substrate, or if you are experiencing problems
NOTE: If you experience a substrate jam, HP recommends that you reseat and align the printheads.
Front panel recommends reseating or replacing a printhead
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73
TIP: Use the same substrate you intend to print on to align the printheads.
WARNING! Colored substrates, glossy canvas, and transparent materials such as translucent bond,
clear film, tracing paper, and vellum are not suitable for aligning the printheads. However, if you must
perform printhead alignment with a material that is not supported, make sure you use a material with
the same thickness as the material you are going to use for printing.
Reinsert printheads procedure
1. If the printhead alignment process is running and the wrong substrate is loaded, press the Cancel
button on the front panel.
CAUTION: Do not print if the printhead alignment process has been canceled.
2. Load the substrate you want to use. Photo paper is recommended for the best results.
WARNING! Colored substrates, glossy canvas, and transparent materials such as translucent
bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads. However,
if you must perform printhead alignment with a material that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
printhead alignment process.
NOTE: Make sure the printer window is closed during printhead alignment.
4. The process takes about 6 minutes. Wait until the front panel shows that the process is complete
before using the printer.
NOTE: A calibration image is printed during the printhead alignment process. The front panel
shows if there were any errors in the process.
Image Quality Maintenance menu procedure
1. Load the substrate you want to use. Photo paper is recommended for the best results. Plain; bond;
and thin, coated substrates are acceptable, but provide marginal results.
WARNING! Colored substrates, glossy canvas, and transparent materials such as translucent
bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads. However,
if you must perform printhead alignment with a material that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
2.
Go to the front panel and select the
icon, then select Image quality maintenance > Align
printheads > Auto PH alignment. The printer verifies that a sufficient amount of substrate
exists to perform printhead alignment.
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3. If the substrate type that is loaded is acceptable for printhead alignment, the printer performs the
alignment and prints an alignment pattern.
NOTE: Make sure the printer window is closed during printhead alignment.
4. The process takes about 5 minutes. Wait until the front panel shows that the process is complete
before using the printer.
Scan errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This
indicates that the alignment was not completed successfully. Therefore, the printheads are not aligned
and the alignment should be repeated before printing. The problem might be because of one of the
following scenarios:
The type of substrate used in the printhead alignment process was not acceptable. Repeat the
alignment process using one of the recommended substrate types.
●
●
●
The printer window was open during the printhead alignment process. Repeat the alignment
process with the printer window closed.
If the problem persists after following the recommended remedies, try replacing all of the printheads. If
the problem persists after replacing the printheads, a failure in the scanning system may exist.
Align the printheads
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75
9 Troubleshoot other issues
The printer cannot get an IP address
If your network has no DHCP server, the printer cannot automatically retrieve an IP address. In this
case, you must set the printer's IP address manually, in the following way.
1. Select the
icon, then select Connectivity > Gigabit Ethernet > Modify configuration >
TCP/ IP > IPV4 settings > Config method > Manual.
2. From the IPV4 Settings menu, select Manual settings > IP address.
3. Enter the IP address that you wish to use, and press the OK key when finished.
Cannot access the Embedded Web Server
If you have not done so already, please read the instructions in the User's guide.
1. Go to the front panel and select the
icon.
2. Select Connectivity > Advanced > Embedded Web Server > Allow EWS > On.
3. Go to the front panel and select the
icon, then select Connectivity > Gigabit Ethernet >
View information.
4. The information should read: IP enabled: Yes. If it does not, you might need to use a different
connection.
If you still cannot access the Embedded Web Server, turn the printer off with the Power button on the
front panel and then turn it on again.
If you experience very slow progress while trying to access the Embedded Web Server, the problem
could be that you are using a proxy server. Try bypassing the proxy server and accessing the
Embedded Web Server directly.
In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and select the Bypass proxy server for local addresses check box.
Alternatively, for more precise control, click the Advanced button and add the printer's IP
address to the list of exceptions, for which the proxy server is not used.
●
●
●
In Firefox 3.0 for Windows, go to Tools > Options > Network > Connection > Settings,
and select the Direct connection to the Internet check box. Alternatively, when the Manual
proxy configuration check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
In Firefox 2.0 for Linux, go to Edit > Preferences > Network > Connection > Settings, and
select the Direct connection to the Internet check box. Alternatively, when the Manual
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Chapter 9 Troubleshoot other issues
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proxy configuration check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
The printer is not printing
Possible reasons why a file you have sent from your computer is not printing when expected, include
the following:
There may be a problem with the electrical power. If the printer is not performing and the front
panel does not respond, check that the power switch at the rear is on, the residual current circuit
breakers are up, the power cable is correctly connected, and the electrical socket is providing
power.
●
Unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe
electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop
working. Turn off the printer by using the Power button on the front panel, wait until the
electromagnetic environment has returned to normal, then turn the printer on again. If the problems
persist, call your service representative.
●
One of the following substrate scenarios may exist:
●
The substrate name that appears on the front panel does not reflect the substrate that is
loaded in the printer.
◦
There is not a sufficient amount of substrate on the loaded roll to print the entire job.
◦
Under these conditions, one print job might be printed, while another print job is held in the print
queue. To resolve this issue, unload the roll from the printer and load a new roll, using the front
panel to guide you through the process.
The software program slows down or stalls while
generating the print job
Large quantities of data might be necessary to generate a high-quality large-format print job. This can
cause your software program to slow down significantly or stall. Lowering the print resolution may help
to avoid this scenario, however, lowering the print resolution reduces image quality.
The printer seems slow
Here are some possible explanations.
If you request the highest possible print quality in the RIP, printing will be relatively slow compared
with draft-quality printing.
●
●
●
Ensure that the substrate loaded in the printer belongs to the substrate family that appears on the
front panel.
Are the printheads in good condition? Printing time tends to increase when a printhead needs
cleaning. Check the printhead status on the front panel or through the Embedded Web Server.
Clean or replace printheads if necessary.
The printer is not printing
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77
Does your image contain high-density black fills? That may increase printing time.
If your printer is connected to a network, check the following points.
●
●
Ensure that all components used in the network (network interface cards, routers, switches
and cables) are capable of high-speed operation. All network switches should be Gigabit
switches or at least 100 Mbits/sec (100 baseT); all network cables should be CAT-5e or
better.
◦
Ensure that all network cables are well connected and in good physical condition. Damaged
cables and poor connections at the Ethernet sockets can seriously degrade performance.
◦
Is there a lot of traffic from other devices on the network?
◦
◦
◦
Ensure that no other device on the network is trying to use the same IP address as the printer.
Ensure that the Ethernet link speed is Gigabit (or 100 baseT full duplex if Gigabit is not
possible in your network). This is normally best achieved by setting the link speed to
Automatic in the Embedded Web Server. Ensure that the Ethernet switch or router to which
the printer is connected is also configured for automatic link speed (this is normally the
default case).
Having checked the network connection to the printer, make similar checks (on cables, link
speed settings and duplicated IP addresses) on the connection between the computer and the
Ethernet switch or router.
◦
◦
Remember that firewalls and other software running on the computer may reduce the network
speed significantly.
See also the information about printer states in the User's guide.
Cannot access files on the hard disk
If you have trouble accessing files on the printer's hard disk, consider running a file system check. See
Communication failures between computer and
printer
Some symptoms are:
The front-panel display does not show the Receiving message when you have sent an image to
the printer.
●
●
●
Your computer shows an error message when you try to print, such as error 61:09 or 63:05. See
Your computer or printer stalls when transferring data.
To solve a communication problem:
Make sure that you have selected the correct printer in your RIP.
●
●
Remember that large images usually require more time to receive, process, and print.
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If the printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try
connecting the printer directly to your computer.
●
Try another interface cable.
●
●
Try changing the I/O timeout, which specifies the time that an idle connection is allowed to
remain open when the printer is waiting for a remote computer. The default value is 30 seconds. If
set to zero, the timeout is disabled and the connection is allowed to remain open indefinitely. To
change the I/O timeout, go to the front panel and select the
icon, then Connectivity >
Advanced > Select I/O timeout.
The platen rollers squeak
The platen rollers squeak
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10 Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt of
Table 10-1 Text messages
Message
Recommendation
[Color] cartridge has expired
[Color] cartridge is missing
[Color] cartridge is out of ink
[Color] printhead #[n] error: not present Insert the correct printhead. See When you need help on page 86.
[Color] printhead #[n] error: please
remove
Remove the incorrect printhead and insert a new printhead of the correct type (color
[Color] printhead #[n] error: replace
[Color] printhead #[n] error: reseat
[Color] printhead #[n] out of warranty
Remove and reinsert the same printhead, or try cleaning the electrical connections.
persists, remove the non-functional printhead and insert a new printhead. See
Remove and reinsert the printhead; try cleaning the electrical connections. See
Clean the electrical connections on a printhead on page 12. If necessary, insert a
new printhead. See Front panel recommends reseating or replacing a printhead
The printhead's warranty has ended, because of the length of time it has been in
operation or because of the volume of ink used. See the Legal Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of non-HP ink. See the
Legal Information.
[Warning] internal failure: Unable to
create print
The internal print files are not available in the printer. Load the internal print files
through the Embedded Web Server.
Cable is disconnected. Repair ink
maintenance kit
At the front panel, select the
icon, then select Repair ink mainten. kit, and
follow the instructions on the front panel.
Clean OMAS or disable it at the RIP
Either the substrate-advance sensor is covered with dried ink or dust and needs to
be cleaned, or the current substrate is not supported by the substrate-advance
sensor, and you are advised to disable it for this substrate.
Ink maint kit almost full
Ink maint kit full
Make sure that you have a new ink maintenance kit available.
Ink maintenance kit is not correct. Repair The ink filter cover is open. Close it.
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Table 10-1 Text messages (continued)
Message
Recommendation
Ink maintenance kit not installed
The installation of the ink maintenance kit has been cancelled. To complete the
IO error
Restart the printer. If the problem persists, call your service representative. See
IO warning
Try again; if the problem persists, call your service representative. See When you
PDL Error: Ink system not ready
PDL Error: Job clipped
The image is too large for the substrate or for the printer. Load larger substrate if
possible, or reduce the image size.
PDL Error: memory full
Restart the printer and try resending the job; if necessary, reduce the complexity of
the job.
PDL Error: out of substrate
PDL Error: parsing error
Load more substrate.
The print job is unintelligible to the printer. Try to recreate and resend it. Check your
cable connections.
PDL Error: print mode error
The substrate type or print quality specified for the job are incorrect. Change the
loaded substrate type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary, reduce the complexity of
the job.
PH cleaning kit almost full
PH cleaning kit full
Make sure that you have a new printhead cleaning kit available.
Replace the printhead cleaning kit. See Replace the printhead cleaning kit
Replace [color] cartridge
Reseat [color] cartridge
Update: failed. Invalid file
Make sure that you have selected the correct firmware update file. Then try again to
perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and
then turn it back on. If the problem persists, call your service representative. See When you need help
Table 10-2 Numeric error messages
Error code
Recommendation
15.01:00
The printer is unable to warm up within a preset time limit. Check that the ambient temperature
and input voltage are within printer specifications. If the problem persists, call your service
15.02:00
The printer is unable to cool down within a preset time limit. Check that the ambient
temperature is within printer specifications. Check that all fans are working and unblocked. If
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81
Table 10-2 Numeric error messages (continued)
Error code
Recommendation
15.03:00
Excessive heat in the drying module. Check that all fans are working and unblocked. If the
15.04:00
Insufficient heat in the drying module. Check that the ambient temperature is within printer
specifications. If the problem persists, call your service representative. See When you need
15.05:00
15.06:00
Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,
The drying module has been operating at maximum power for too long. Check that the ink
quantity is not too high. Check that the ambient temperature is within printer specifications. If
16.01:00
16.02:00
The printer is unable to warm up within a preset time limit. Check that the ambient temperature
and input voltage are within printer specifications. If the problem persists, call your service
The printer is unable to cool down within a preset time limit. Check that the ambient
temperature is within printer specifications. Check that all fans are working and unblocked. If
16.03:00
16.04:00
Excessive heat in the curing module. Check that all fans are working and unblocked. If the
Insufficient heat in the curing module. Check that the ambient temperature is within printer
specifications. If the problem persists, call your service representative. See When you need
16.05:00
16.06:00
Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,
The curing module has been operating at maximum power for too long. Check that the ink
density is not too high. Check that the ambient temperature is within printer specifications. If
21:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the
power cords. Reconnect the power cords and turn the printer on again. If the problem persists,
21.2:10
Printhead cleaning cartridge error. Turn the printer off, remove the printhead cleaning
cartridge and check whether the cloth can be manually advanced by using the white gears on
its right-hand side. If so, reinsert it. If not, try a new printhead cleaning cartridge. Turn the
printer on. If the problem persists, call your service representative. See When you need help
24:03
The setup procedure has not been completed. Restart the printer, then restart the setup
procedure from the beginning.
26.n:01 (where n = the ink
cartridge number)
Remove the ink cartridge and reinstall it in the printer. If the error persists, replace the
cartridge with a new one. If the problem persists, call your service representative. See When
29:01
The printhead cleaning cartridge is not inserted correctly. Open the printhead cleaning
cartridge door on the right side of the printer, make sure that the printhead cleaning cartridge
is correctly seated, then close the door. If the problem persists, replace the printhead cleaning
cartridge. If the problem persists, call your service representative. See When you need help
32:01
The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and
ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not
want to use it, you may need to unload the substrate manually from the take-up reel.
Remember to cut the paper first, either manually or by pressing the Move substrate key.
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Table 10-2 Numeric error messages (continued)
Error code
Recommendation
32:01.1
This error occurs when there is a small amount of substrate printed, less than 79 in (200 cm)
long. Check that there is no obstacle between the take-up reel optical sensors; that the
substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the
correct position. If necessary, use the take-up reel arrow keys to wind the substrate; then press
OK to resume printing.
32:01.2
This error occurs when there is a small amount of substrate printed, less than 70 in (178 cm)
long. The take-up reel sensor detects that the loop shaper is (incorrectly) at the bottom of its
path, even though the spindle motor has been rotating for more than 3 seconds. The most
probable cause of this error is that you have forgotten to set the switch direction or tape the
substrate to the spindle core, when the substrate reaches the floor and blocks the take-up reel's
infrared sensors. Check that there is no obstacle between the take-up reel optical sensors; that
the substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the
correct position. If necessary, use the take-up reel arrow keys to wind the substrate; then press
OK to resume printing.
32:02
41:03
This error occurs during printer initialization, to warn you that the take-up reel has been
disconnected while the printer was turned off. It also occurs if you try to enable the take-up
reel, but it is not connected to the printer. Connect the take-up reel to the printer and press OK
to continue.
Turn off the printer using the front panel and the power switch at the rear. Disconnect the
power cords. Open the window and check for any visible obstacles restricting the movement
of the drive roller. If there is a wrinkled mass of substrate in the substrate path, lift the substrate
adjustment lever and clear the obstruction. Reconnect the power cords and turn the printer on
again. If the problem persists, call your service representative. See When you need help
42:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the
power cords. Open the window and check for any visible obstacles restricting the movement
of the printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the
substrate adjustment lever and clear the obstruction. Reconnect the power cords and turn the
printer on again. If the problem persists, call your service representative. See When you need
44:10
The waste management fan has failed.
44.1:01
The waste management system cable is disconnected; the cable from the printer cover to the
interconnect could be disconnected too.
44.2:01
44.3:00
44.4:01
46:03
A switch has failed. Check the waste management system: the ink tube assembly should be
connected and the ink filter door closed.
There is a short circuit in the waste management system cable, and perhaps also in the
interconnect.
There is noise in the signal of the waste management system. Check that the connector is
properly connected.
Turn off the printer using the front panel and the power switch at the rear. Disconnect the
power cords. Reconnect the power cords and turn the printer on again. If the problem persists,
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83
Table 10-2 Numeric error messages (continued)
Error code
Recommendation
61:01
The file format is incorrect and the printer cannot process the job. Try the following remedies:
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
●
Make sure that the RIP supports the printer and that the printer driver is installed in the
RIP.
Resubmit the file to the printer.
●
●
●
Check that you are using the latest version of your RIP.
If the problem persists, call your service representative. See When you need help
61:09
63:04
The RIP is unable to communicate with the printer. Check that all relevant cables are properly
connected, and check whether the RIP has displayed any error message.
An input/output problem has occurred with the network card. Try the following remedies:
Make sure that the network cable is correctly connected to the network card.
●
●
If the problem persists, call your service representative. See When you need help
63:05
The job is reaching the printer too slowly. The printer cancels the job if there are long pauses
of more than 20 s. Try the following remedies:
Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the
RIP.
●
Check the RIP for any error messages. Check that the computer with the RIP is working
correctly and has the minimum specification required by the RIP. Check that the hard disk
is neither full nor excessively fragmented.
●
Check whether the option RIP while printing is enabled. This option can cause slow
printing if the computer is not sufficiently powerful.
●
●
Try reducing the resolution of the job or increasing the number of passes.
73:03
74:01
Turn off the printer using the front panel and the power switch at the rear. Disconnect the
power cords. Reconnect the power cords and turn the printer on again. Check that the printer
has the latest firmware version. If not, update the firmware to the latest version. If the problem
An error occurred when uploading the firmware update file. Try the following remedies:
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
●
Try again to upload the firmware update file to the printer. See Firmware update
If the problem persists, call your service representative. See When you need help
84
Chapter 10 Front-panel error messages
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Table 10-2 Numeric error messages (continued)
Error code
Recommendation
76:03
A “disk out of space” has occurred. Try the following remedies:
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
Resubmit the file to the printer.
●
If the problem persists, call your service representative. See When you need help
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
●
If the problem persists, call your service representative. See When you need help
78.1:04
The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to
update the printer with the latest substrate presets.
78.2:01
The end of roll has been detected. If this is not the case, unload and reload the substrate.
81:01, 81:03
Open the printer window and make sure that there are no obstacles restricting the movement
of the drive roller. If the substrate has jammed and is restricting the movement of the drive
82:01
86:01
There may be a substrate jam, or a dirty carriage reflector. Try cleaning the carriage reflector;
Open the window and check for any visible obstacles restricting the movement of the
printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the
substrate adjustment lever and clear the obstruction. If the problem persists, call your service
98:03
One or more printheads is malfunctioning; use the printhead status plot to find out which. See
Printer logs
If you go to the front panel and select the
icon, then Printer logs, you can choose to display on
the front panel a log of recent system errors, warnings, or printhead or ink cartridge events.
Printer logs
ENWW
85
11 When you need help
Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP
Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies
to give you unique end-to-end support. Services include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and
self-maintenance services. For more information about HP Customer Care, go to: http://www.hp.com/
Documentation
The following documents are provided with your printer, and can also be downloaded from
Site preparation guide
●
●
●
●
●
Installation guide
User's guide
Maintenance and troubleshooting guide (this document)
Legal information
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them. Using this program, you can replace parts at your own convenience.
Convenient, easy to use
An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
●
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
●
Available for most HP products currently under warranty or contract.
Available in most countries.
●
●
86
Chapter 11 When you need help
ENWW
HP Customer Care Centers
Help is available to you by telephone. What to do before you call:
Review the troubleshooting suggestions in this guide.
Review your RIP's documentation, if relevant.
Please have the following information available:
●
●
●
The printer you are using: the product number, the serial number and the service ID
◦
NOTE: This information is available from the front panel: select the
icon, then View
printer information. You may also find it on a label at the rear of the printer.
If there is an error code on the front panel, note it down; see Front-panel error messages
◦
The RIP you are using, and its version number
◦
◦
◦
The software application you are using, and its version number
The text displayed by the Embedded Web Server when you select Help > About
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be
useful to a service engineer trying to fix a problem. There are two different ways to request this list:
In the Embedded Web Server, select the Support tab and then Service support > Printer
●
information.
From any computer with Internet access, enter the URL of your printer into a Web browser,
followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your
webAccess/allServicePlot.htm.
●
You can request the whole list, which takes a significant time to generate; or you can request specific
parts of it. If in doubt, you are recommended to request the whole list (select All pages).
If you need to send the list by e-mail, you can save the page as a file from your Web browser, and
later send the file. Alternatively, from Internet Explorer you can send the page directly: select File >
Send > Page by E-mail.
HP Customer Care Centers
ENWW
87
A Summary of common printing
problems
This is a table of common problems and the RIP parameters that can be changed in order to solve the
problem. Some possible side-effects are also shown. For a more detailed treatment of any particular
problem, please see the relevant chapter in this guide.
Problem
Parameter
Change
Possible side-effects
Durability problems, ink smudges
or oily finish
Curing temperature
Increase
Substrate jam, substrate damage,
ink smears
Number of passes
Curing temperature
Increase
Slower printing
Substrate jam, substrate damage,
ink smears
Decrease
Less durability (smudges), oily
finish
Vacuum (and disable cutter)
Top and/or bottom margins
Drying temperature
Increase
Increase
Decrease
Substrate skew
Substrate waste
Coalescence, banding, less
durability (smudges), oily finish
Horizontal or thin vertical banding Drying temperature
in saturated area fills
Increase
Substrate jam, substrate damage,
ink smears
Ink limits
Decrease
(depends on
RIP)
Reduced color gamut
Number of passes
Increase
Slower printing
Modify color separations and
dark color generation
Graininess, color misregistration
or lack of sharpness
Align printheads
Calibrate substrate advance
Black areas look hazy or image
gloss is not uniform
Modify color separations and
dark color generation
Drying temperature
Increase
Substrate jam, substrate damage,
ink smears
Number of passes
Curing temperature
Increase
Slower printing
Decrease
Less durability (smudges), oily
finish
88
Appendix A Summary of common printing problems
ENWW
Index
A
F
G
alerts
graininess 55
front panel error messages
all 80
H
errors 7
front-panel options
I
B
enable color variation
correction 60
ink cartridge
maintenance 22
non-HP 26
refill 26
replace 23
C
calibration
color 51
caution 3
clean the substrate-advance sensor
window 18
cutter
status 6
ink maintenance kit
replace 27
ink maintenance kit needs to be
installed 72
substrate advance calibration
L
M
disable 51
manuals 86
media presets
downloading 41
D
documentation 86
N
E
P
Embedded Web Server
print-quality problems
Index
ENWW
89
general 54
graininess 55
change settings while printing
tiling 63
settings 42
support services
printhead
T
take-up reel
align 73
aligning 9
cleaning 18
recovery 18
W
warning 3
replace 30
status 6
printhead cleaning cartridge
printhead cleaning kit
replace 35
R
S
statistics
substrate
advance 57
90
Index
ENWW
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