DELL XPS 12 User Manual

XPS 12  
User’s Guide  
Regulatory Model: T02H  
Regulatory Type: T02H001  
Contents  
3
4
1
Tablet features  
Tablet features  
5
 
Feature  
1.  
Microphones (2)  
Provides sound input for audio recording,  
voice calls, and so on.  
2. Front camera-status light  
Turns on when the front camera is in use.  
3.  
Front camera  
Allows you to video chat, capture photos,  
and record videos.  
4. Volume-control buttons (2)  
5. microSD card slot  
Press to increase or decrease the volume.  
Insert a microSD card to expand the  
tablet’s storage capacity. Your tablet  
supports a microSD card with capacity up  
to 128 GB.  
6. Micro-SIM card slot (optional)  
Insert a micro-SIM card to connect to a  
mobile broadband network.  
7.  
Thunderbolt 3 ports (USB-C)/  
charging ports (2)  
Supports USB 3.1 Gen 2, DisplayPort over  
USB-C, and Thunderbolt 3. Provides data  
transfer rates up to 10 Gbps for USB 3.1  
Gen 2 and up to 40 Gbps for Thunderbolt  
3. Connect a power adapter to provide  
power to your tablet and charge the  
battery.  
8. Headset port  
Connect a headphone, a microphone, or a  
headphone and microphone combo  
(headset).  
9. Microphone  
10. Rear camera  
11. Windows button  
Provides sound input for audio recording,  
voice calls, and so on.  
Allows you to video chat, capture photos,  
and record videos.  
Press to open the Windows Start  
screen.  
Press for quick access to the most  
recently used app or most recently  
used screen.  
12. Tablet-docking pins  
Allows docking to the keyboard dock.  
Tablet features  
6
Feature  
NOTE: The keyboard backlight turns  
on for 2 seconds when the tablet-  
docking pins and keyboard-docking  
pins are aligned correctly.  
13. Service Tag label  
14. Security-cable slot  
15. Power button  
Provides the Service Tag and Express  
Service Code needed for contacting Dell.  
Connects a security cable to prevent  
unauthorized movement of your tablet.  
Press to turn on the tablet if it is turned  
off or in sleep state.  
Press to turn off the screen.  
Tablet features  
7
2
Accessories  
Your tablet supports the following accessories:  
Dell Keyboard  
Dell Premier Magnetic Folio  
Keyboard features  
Feature  
1.  
Keyboard-docking pins  
Allows docking the tablet here.  
NOTE: The keyboard backlight turns on for 2 seconds when the tablet-docking  
pins and keyboard-docking pins are aligned correctly.  
Accessories  
8
   
3
Setting up your tablet  
WARNING: Before you begin any of the procedures in this section, read the  
safety information that shipped with your tablet. For additional best practices  
Topics:  
Charging the tablet  
CAUTION: Charge the battery in an ambient temperature of 0°C to 35°C (32°F  
to 95°F).  
CAUTION: Use only the supplied power adapter to charge your tablet. Using  
unauthorized power adapters or cables may severely damage your tablet.  
NOTE: The battery may not be fully charged when you unpack your tablet.  
1
Connect the power cable into the power adapter.  
2
3
Connect the power adapter to the power-adapter port on the tablet.  
Connect the power adapter to an electrical outlet and charge the tablet until  
the battery is fully charged.  
Setting up your tablet  
9
   
NOTE: A fully discharged battery takes about 4 to 5 hours to fully charge.  
Turning on your tablet  
When you turn on the tablet for the first time, you must finish Windows setup to  
start using your tablet. For more information, see the Quick Start Guide that shipped  
with your tablet.  
1
Press and hold the power button for 2 seconds to turn on your tablet. The lock  
screen appears.  
2
Swipe up your finger from the bottom of the display to switch to the login  
screen, and then enter password to log in to Windows.  
NOTE: If the login screen is not enabled, the Start screen appears after the  
lock screen.  
The tablet is ready for use when the Windows Start screen is displayed.  
Inserting a microSD card  
1
Open the slot cover and locate the microSD card slot.  
CAUTION: Ensure that the microSD card is aligned as shown in the  
image.  
2
Insert the microSD card into the card slot until it locks into place.  
Setting up your tablet  
10  
   
3
Close the slot cover.  
Removing the microSD card  
CAUTION: Removing the microSD card while it is in use may cause data loss or  
result in application errors.  
1
Tap All Settings  
Devices Connected devices.  
2
Under Connected devices, tap the SD Card and then tap Remove device.  
NOTE: If a warning message appears stating the microSD card cannot be  
removed, ensure all data transfers involving the microSD card are  
complete.  
A message appears that the microSD card can be safely removed.  
Open the slot cover.  
3
4
Press the microSD card inward and release it.  
The microSD card pops out.  
5
6
Slide the microSD card out of the slot.  
Close the slot cover.  
Setting up your tablet  
11  
 
Inserting a micro-SIM card (optional)  
1
Open the slot cover and locate the micro-SIM card slot.  
CAUTION: Ensure that the micro-SIM card is aligned as shown in the  
image.  
2
3
Insert the micro-SIM card into the card slot until it locks into place.  
Close the slot cover.  
Setting up your tablet  
12  
 
Removing the micro-SIM card (optional)  
CAUTION: Removing the micro-SIM card while it is in use may cause data loss  
or result in application errors.  
1
Open the slot cover.  
2
Press the micro-SIM card inward and release it.  
The micro-SIM card pops out.  
Slide the micro-SIM card out of the slot.  
Close the slot cover.  
3
4
Using headset  
WARNING: Listening to loud music for an extended period of time can lead to  
hearing loss.  
You can connect a headset, headphones, microphone, or other audio equipment to  
the headset port of your tablet.  
1
Connect headset to the headset port on the tablet.  
2
Wear the headset and adjust the volume to a comfortable level. Adjust the  
microphone to an optimal level when using voice-enabled applications.  
Setting up your tablet  
13  
   
NOTE: When you connect an audio device to the headset port, the  
integrated speaker on your tablet is muted automatically.  
CAUTION: To prevent damaging your headset when disconnecting it  
from the tablet, pull the connector and not the cable.  
Setting up your tablet  
14  
4
Using your tablet  
NOTE: For detailed information on using Windows, see Getting help.  
Topics:  
Turning off your tablet  
Using the power button on the Start screen  
1
Tap Start.  
2
Tap the power button  
Shut down to turn off the tablet.  
Using your tablet  
15  
     
Using the power button  
1
Press and hold the power button for at least 4 seconds.  
2
Swipe down the shut-down confirmation screen to turn off the tablet.  
Turning off the screen  
Using the power button on the Start screen  
1
Tap Start.  
2
Tap the power button  
Sleep to turn off the screen.  
NOTE: If your tablet is in a standby state, press the power button or  
Windows button to turn on the screen.  
Using the power button  
Press the power button to turn off the screen.  
Start screen  
The Start screen displays tiles that act as shortcuts to installed apps.  
NOTE: You can disable or enable tablet mode using the icon in the Action  
center. You can also choose to automatically switch to PC mode when the  
tablet is docked. When in PC mode, the Start screen is replaced by the Start  
menu. To learn more about using Windows, see Getting help.  
Using your tablet  
16  
         
Tiles on your Start screen change and update in real time to show news and sports  
updates, weather updates, social-networking feeds, and so on.  
You also can customize the Start screen by pinning your favorite apps as tiles,  
setting your favorite picture as a wallpaper, and so on.  
Wi-Fi  
Turning Wi-Fi on or off  
1
Swipe-in from the right edge of the display to access the Action Center.  
Tap to turn Wi-Fi on or off.  
2
Connecting to a network  
1
Tap Wi-Fi icon  
in the bottom-right corner of the screen.  
2
In the list of available networks, tap the network you want to connect to, and  
then tap Connect.  
Mobile broadband setting (optional)  
1
Tap Network  
in the bottom-right corner of the screen.  
2
3
Under Cellular tap your mobile broadband carrier and then tap Connect .  
In the advanced options tap Connect.  
Using your tablet  
17  
       
Bluetooth  
Turning Bluetooth on or off  
1
Swipe-in from the right edge of the display to access the Action Center.  
2
Tap Bluetooth to turn Bluetooth off or on.  
Pairing with Bluetooth-enabled devices  
NOTE: Bluetooth connection between your tablet and Apple devices are not  
supported.  
1
Turn on Bluetooth. For more information, see Turning on/off Bluetooth.  
Swipe-in from the right edge of the display to access the Action Center.  
2
3
4
5
Press and hold Bluetooth and then tap Go to settings.  
From the list of devices, tap the device you want to pair with and tap Pair.  
If needed, verify that the Bluetooth passcode that appears on both the tablet  
and the Bluetooth-enabled device are the same.  
6
Confirm the pairing process on both the tablet and device.  
NOTE: After a device is successfully paired with the tablet, it automatically  
connects with the tablet when Bluetooth is enabled on both tablet and  
device and they are in Bluetooth range.  
Screen orientation  
For optimal viewing experience, the screen orientation changes automatically to  
portrait or landscape depending on how you hold the tablet. You can disable  
automatic screen rotation and lock the screen in portrait or landscape mode.  
NOTE: Some apps may not support automatic screen rotation and are designed  
to work only in one orientation.  
Using your tablet  
18  
       
Locking or unlocking the screen orientation  
1
Swipe-in from the right edge of the display to access the Action Center.  
Tap to lock or unlock the screen orientation.  
2
Adjusting screen brightness  
1
Swipe-in from the right edge of the display to access the Action Center.  
2
Tap the brightness icon to adjust the screen brightness.  
Calibrating the touchscreen  
1
Press and hold the Start button to display the right-click menu.  
Tap Control Panel Hardware and Sound Tablet PC Settings.  
Tap Calibrate.  
2
3
4
Follow the instructions on the screen.  
Synchronizing your tablet  
When you use your Microsoft account to sign in to devices, the settings such as  
Windows and app settings and personal files are automatically synchronized.  
NOTE: To synchronize, the devices must be connected to the internet. If you  
are using a local account, switch to a Microsoft account to enable  
synchronization. On the Settings screen, tap Accounts  
. On the Accounts  
screen, tap Manage my Microsoft Account to switch to your Microsoft account.  
To customize the synchronizing settings:  
1
Swipe-in from the right edge of the display to access the Action Center.  
Tap All settings  
2
3
.
On the Accounts screen, tap Sync your settings to see the options for  
synchronizing your data and settings.  
Using your tablet  
19  
       
Restoring your operating system  
CAUTION: Restoring the operating system deletes all data on the hard drive  
and removes any programs or drivers installed after you received your tablet.  
If possible, back up the data before using this option.  
This option restores the operating system on your tablet to the operating state it  
was in when you purchased the tablet. Use this option only if it is not responding,  
behaving unexpectedly, or has other software-related issues.  
Resetting your tablet  
CAUTION: Back up all the required data before you proceed.  
You can either reset your tablet to restore it to the state you received it or you can  
choose to retain your files.  
1
Swipe-in from the right edge of the display to access the Action Center.  
Tap All Settings Update and Security Recovery.  
2
3
4
Under Reset this PC, tap Get started.  
Choose either Keep my files or Remove everything.  
NOTE: The option Keep my files removes apps and setings, but keeps your  
personal files. The option Remove everything removes all of your personal  
files, apps, and settings.  
5
Follow the instructions on the screen.  
Gestures  
Gestures  
Functions  
Touch  
Select items on the screen including  
Tap gently on the display with your  
fingertip.  
options, entries, images, and icons.  
Start applications.  
Touch buttons on the screen.  
Input text using the on-screen keyboard.  
Using your tablet  
20  
     
Gestures  
Functions  
Touch and hold  
Display detailed information about an  
Touch and hold your finger on the  
display.  
item.  
Open the context menu of an item to  
perform further actions.  
Drag  
Move items such as images and icons on the  
screen.  
1
Touch and hold your finger  
on an item on the screen.  
2
Keeping your finger in contact  
with the display, move your  
fingertip to the desired  
location.  
3
Take your finger off the  
display to drop the item in the  
desired location.  
Swipe or slide  
Scroll through the Start screen, web  
pages, lists, entries, photos, contacts, and  
so on.  
Move your finger in a vertical or  
horizontal direction on the display.  
Close an application (Swipe the  
application to the bottom of the display).  
Using your tablet  
21  
Gestures  
Functions  
Zoom in  
Enlarge the view of an image or web page.  
Touch the display with two fingers  
and then move the fingers apart.  
Zoom out  
Reduce the view of an image or web page.  
Touch the display with two fingers  
and then move the fingers closer.  
Rotate  
Rotate an object by 90 degrees.  
Touch the display with two or  
more fingers and then move the  
fingers in a clockwise or counter-  
clockwise arc.  
Using your tablet  
22  
Docking your tablet  
1
Place the keyboard on the Dell Premier Magnetic Folio.  
2
Align the tablet-docking pins to the keyboard-docking pins and dock the  
tablet to the keyboard dock.  
NOTE: The keyboard backlight turns on for 2 seconds when the tablet-  
docking pins and keyboard-docking pins are aligned correctly.  
Using your tablet  
23  
 
3
Close the Dell Premier Magnetic Folio.  
Using your tablet  
24  
Undocking your tablet  
1
Open the Dell Premier Magnetic Folio.  
2
Slide and lift the tablet away from the keyboard and folio.  
Using your tablet  
25  
 
5
Entering BIOS setup program  
With keyboard  
1
Connect your tablet to the keyboard dock or connect a USB-enabled  
keyboard to your tablet.  
2
3
Press the power button to turn on your tablet.  
When the Dell logo is displayed, press F2.  
Without keyboard  
1
Press the power button to turn on your tablet.  
2
Press and hold the Volume Up button when the Dell logo appears on the  
screen.  
3
4
When the F12 boot selection menu appears, select BIOS Setup using the  
Volume Up button.  
Press the Volume Down button to enter BIOS setup program.  
Entering BIOS setup program  
26  
     
6
Specifications  
Dimensions and weight  
Thickness  
8 mm (0.31 in.)  
Width  
291 mm (11.46 in.)  
193.1 mm (7.60 in.)  
0.72 kg (1.59 lb)  
Height  
Weight (maximum)  
System information  
Processor  
6th Generation Intel Core m Processor  
Operating system  
RAM  
Windows 10  
LPDDR3  
Storage  
128 GB solid-state drive  
256 GB solid-state drive  
Memory  
Type  
LPDDR3  
Speed  
1600 MHz  
4 GB and 8 GB  
Configurations supported  
Ports and connectors  
Audio  
One headset port (headphone and  
microphone combo)  
microSD card  
One microSD-card slot  
micro-SIM card  
One micro SIM-card slot (optional)  
Specifications  
27  
 
Ports and connectors  
Thunderbolt 3 ports (USB-C)/charging Two Thunderbolt 3 ports (USB-C)/  
ports  
charging ports  
Communications  
Wi-Fi  
Dual-band 802.11ac  
Bluetooth 4.1 LE  
Bluetooth  
Video controller  
Type  
Intel HD graphics 515  
Display  
12.5-inch full HD  
12.5-inch ultra HD  
Type  
Resolution:  
FHD  
1920 x 1080  
3840 x 2160  
16:9  
UHD  
Aspect ratio  
Brightness  
Viewing angle  
Contrast ratio  
Color depth  
400 nits  
85  
1500:01  
16.7 M  
Camera  
Front-facing camera  
Rear-facing camera  
Type  
5 MP - Fixed focus  
8 MP - Auto focus  
Resolution:  
Still image  
2592 x 1944  
3296 x 2520  
Specifications  
28  
Camera  
Video  
1920 x 1080 at 30 fps  
(maximum)  
3296 x 2520 at 30 fps  
(maximum)  
Power adapter  
Input voltage  
120 VAC–240 VAC  
Input frequency  
Input current  
50 Hz–60 Hz  
1.30 A  
Output current  
Rated output voltage  
Temperature range:  
Operating  
1.5 A  
20 VDC  
0°C to 40°C (32°F to 104°F)  
Storage  
–40°C to 70 °C (–40°F to 158°F)  
Environmental requirements  
Temperature range:  
Operating  
0°C to 35 °C (32°F to 95 °F)  
Non-operating  
-40°C to 65 °C (-40°F to 149 °F)  
Relative humidity (maximum):  
Operating  
10% to 90% (non-condensing)  
5% to 95% (non-condensing)  
Non-operating  
Altitude (maximum, unpressurized):  
Operating  
-15.20 m to 3048 m (-50 ft to 10,000 ft)  
-15.20 m to 10,668 m (-50 ft to 35,000 ft)  
Storage  
Keyboard  
Width  
269.90 mm (10.63 in.)  
104.95 mm (4.13 in.)  
3.85 mm (0.15 in.)  
Height  
Thickness  
Specifications  
29  
Keyboard  
Weight  
Type  
0.55 kg (1.22 lb)  
Full-size, backlit chiclet keys with 1.9 mm  
key travel  
Specifications  
30  
7
Troubleshooting  
Battery problem  
Problems  
Possible causes  
Possible solutions  
Battery does not charge  
The cable connections  
may be loose.  
1
Check the cable,  
connectors, and  
power adapter to  
ensure proper  
connectivity.  
2
Verify that the wall  
outlet is functioning  
by connecting  
another device.  
The tablet's temperature is Charge the battery in an  
below 0°C (32°F) or higher ambient temperature  
than 35°C (95°F).  
between 0°C to 35°C  
(32°F to 95°F).  
The battery or power  
adapter is damaged.  
Contact Dell. See  
Battery does not charge  
when the battery charge is maintenance mode to  
at 95% to 99%  
The battery is in  
Let the battery drain  
until the battery  
charge drops below  
95%.  
prolong battery life.  
Restart the tablet. See  
and  
Battery drains quickly  
even when the tablet is in range of a network it can  
standby mode  
If the tablet is not in the  
Temporarily turn off  
the tablet.  
connect to, the tablet  
continues to try to locate  
a base station and drains  
the battery.  
Move the tablet in  
range of a network it  
can connect to or  
temporarily turn off  
the wireless  
Troubleshooting  
31  
   
connection on your  
tablet.  
Disable Wi-Fi or  
mobile broadband  
when not in range of  
any wireless networks.  
Enable airplane mode.  
Press and hold the  
power button for 10  
seconds to forcefully  
turn off the tablet, and  
force the system to  
obtain a new reference  
point for the battery  
charge value (do not  
follow the regular  
Windows shutdown  
process).  
Battery charge values are  
not accurate  
Battery is fully charged  
(battery charge is at 100%)  
but the battery-charging  
status light is on  
Battery charge jumps  
from 90% to 100% when  
the battery is charging  
Perform a full battery  
charge/discharge  
cycle to recalibrate the  
battery charge value  
by charging the tablet  
until the battery is fully  
charged and run the  
battery power until the  
tablet shuts itself  
down.  
Network problem  
Problems  
Possible causes  
Possible solutions  
No wireless connection  
The wireless connection is Check if the wireless radio  
not enabled.  
is on. See Wi-Fi  
The wireless connection is Try to get closer to the  
out of range. wireless access point.  
Slow internet connections The signal strength is not Contact your internet  
strong enough. service provider (ISP).  
Unable to pair with a  
Bluetooth device  
Ensure Bluetooth is  
enabled on both the  
tablet and the device  
you are trying to pair  
with.  
Troubleshooting  
32  
 
Ensure they are within  
Bluetooth range.  
Touchscreen problem  
Problems  
Possible causes  
Possible solutions  
Touchscreen responds  
slowly or improperly  
The screen is dirty.  
Moisten a soft, lintfree  
cloth with either water  
or a display cleaner,  
and wipe the surface  
of the tablet until it is  
clean. Do not allow  
water from the cloth  
to seep down to the  
tablet ports or buttons.  
A protective cover may  
prevent the tablet from  
recognizing your  
inputs.  
Moisten a soft, lintfree  
cloth with either water  
or a display cleaner,  
and wipe the surface  
of the tablet until it is  
clean. Do not allow  
water from the cloth  
to seep down to the  
tablet ports or buttons.  
.
System problem  
Problems  
Possible causes  
Possible solutions  
The battery is completely  
discharged.  
Tablet does not turn on  
Charge the tablet for  
at least 4 hours.  
Press and hold the  
power button for 2  
seconds.  
Tablet does not turn off  
Press and hold the power  
button for 10 seconds to  
forcefully turn off the  
tablet.  
Troubleshooting  
33  
   
Tablet locks up  
Press and hold the power  
button for 10 seconds to  
forcefully turn off the  
tablet.  
Tablet is not responding  
or behaving unexpectedly  
Restart the tablet. See  
and  
Reset the tablet. See  
Tablet cannot boot into  
Windows  
Contact Dell’s support  
service. Go to  
Software or feature is not  
working as expected  
Software updates may  
have been downloaded in  
the background. Restart  
your tablet.  
Troubleshooting  
34  
8
Getting help  
Self-help resources  
You can get information and help on Dell products and services using these self-  
help resources:  
Information about Dell products and  
services  
Dell Help & Support app  
Get started app  
Help + Tips app  
Accessing help  
In Windows search, type Help and  
Support, and tap Enter.  
Online help for operating system  
Troubleshooting information, user  
manuals, setup instructions, product  
specifications, technical help blogs,  
drivers, software updates, and so on  
Learn about your operating system,  
setting up and using your tablet, data  
backup, diagnostics, and so on.  
See Me and My Dell at www.dell.com/  
support/manuals.  
Getting help  
35  
   
9
Contacting Dell  
To contact Dell for sales, technical assistance, or customer service issues:  
1
2
Verify your country or region in the Choose a Country/Region drop-down list  
at the bottom of the page.  
3
Select the appropriate service or support link based on your requirement or  
choose the method of contacting Dell that is convenient for you.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area.  
NOTE: If you do not have an active internet connection, you can find  
contact information on your purchase invoice, packing slip, bill, or Dell  
product catalog.  
Contacting Dell  
36  
 
10  
Locating your Service Tag and  
Express Service Code  
You must provide the Service Tag and Express Service Code of your tablet when  
contacting Dell for customer service or technical assistance.  
NOTE: The telephone systems prompts you to enter the Express Service Code  
that helps in routing your call efficiently.  
The Service Tag and Express Service Code for your tablet are located on a label at  
the bottom of the tablet.  
Locating your Service Tag and Express Service Code  
37  
 

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