Service Manual
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates potential for property damage, personal injury, or death.
®
®
If you purchased a DELL™ n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
September 2009
Rev. A02
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer.
NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell™ computer. Do not use batteries designed for other Dell
computers.
6. Turn the computer over.
7. Slide the battery lock to the open position.
8. Slide the battery latch release to the open position. (You may need to hold the latch release in the open position while removing the battery.)
9. Slide the battery out of the battery bay.
1
3
battery
2
battery lock
battery latch release
10. Turn the computer top-side up, open the display, and press the power button to ground the system board.
Flashing the BIOS
Service Manual
If a BIOS-update program media, such as a CD, is provided with a new system board, flash the BIOS from the media. If you do not have a BIOS-update
Flashing the BIOS From a CD
NOTICE: Connect the AC adapter to an electrical outlet that is known to be working properly to prevent a loss of power. Failure to do so may
cause system damage.
1. Ensure that the AC adapter is connected to an electrical outlet and that the main battery is installed properly.
2. Start your computer.
3. Press the eject button at the front of the optical drive to open the drive tray.
4. Place the BIOS-update CD in the center of the drive tray, then gently push to close the tray.
5. Restart the computer.
6. When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure,
press and release <F12> in even intervals until the Boot Device Menu appears.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your
computer and try again.
7. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight CD-ROM, and then press
<Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot
sequence specified in system setup.
NOTICE: Do not interrupt this process once it begins. Doing so may cause system damage.
8. Follow the instructions that appear on the screen. The computer continues to boot and updates the new BIOS. When the flash update is complete, the
computer automatically reboots.
9. Remove the flash BIOS update program CD from the drive.
Flashing the BIOS From the Hard Drive
NOTICE: Connect the AC adapter to an electrical outlet that is known to be working properly to prevent a loss of power. Failure to do so may
cause system damage.
1. Ensure that the AC adapter is connected to an electrical outlet, that the main battery is properly installed, and that a network cable is attached.
2. Start the computer.
3. Locate the latest BIOS update file for your computer at support.dell.com.
4. Click Download Now to download the file.
5. If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement.
6. In the File Download window, click Save this program to disk, and then click OK.
7. In the Save In window, click the down arrow to view the Save In menu, select Desktop, and then click Save.
The file downloads to your desktop.
8. Click Close if the Download Complete window appears.
The file icon appears on your desktop and is titled the same as the downloaded BIOS update file.
9. Double-click the file icon on the desktop and follow the instructions on the screen.
Internal Card With Bluetooth® Wireless Technology
Service Manual
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If you ordered a card with Bluetooth wireless technology with your computer, the card is already installed.
Removing the Card
9. Lift the card and cable and disconnect the card connector from the card.
10. Remove the card from the card compartment.
1
card cable connector
2
card
Replacing the Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the card cable connector to the card.
2. Replace the card in the card compartment.
Coin-Cell Battery
Service Manual
Removing the Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
9. Disconnect the cable that secures the internal card with Bluetooth® wireless technology to the system board (see Removing the Card).
12. Disconnect the coin-cell battery cable connector from the system board.
13. Lift the coin-cell battery from the system board.
1
coin-cell battery cable connector
2
coin-cell battery
Replacing the Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the coin-cell battery cable connector to the system board.
2. Position the coin-cell battery on the system board.
5. Connect the cable that secures the internal card with Bluetooth wireless technology to the system board (see Replacing the Card).
Processor Module
Service Manual
Removing the Processor Module
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
2. Remove the M2.5 x 5-mm screw that secures the memory cover.
3. Remove the cover and set it aside.
5. Remove the processor thermal-cooling assembly (see Removing the Processor Thermal-Cooling Assembly).
NOTICE: To avoid damage to the processor, hold the screwdriver so that it is perpendicular to the processor when turning the cam screw.
6. To loosen the ZIF socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam screw counterclockwise until it comes to the cam stop.
1
ZIF-socket cam screw
2
ZIF socket
NOTICE: To ensure maximum cooling for the processor, do not touch the heat transfer areas on the processor thermal-cooling assembly. The oils
in your skin can reduce the heat transfer capability of the thermal pads.
NOTICE: When removing the processor module, pull the module straight up. Be careful not to bend the pins on the processor module.
7. Lift the processor module from the ZIF socket.
Replacing the Processor Module
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTICE: Do not touch the processor die. Press and hold the processor down on the substrate on which the die is mounted while turning the cam
screw to prevent intermittent contact between the cam screw and processor.
NOTICE: Ensure that the cam lock is in the fully open position before seating the processor module. Seating the processor module properly in the
ZIF socket does not require force. A processor module that is not properly seated can result in an intermittent connection or permanent damage
to the microprocessor and ZIF socket.
NOTE: If you are installing a new processor, you receive a new thermal-cooling assembly which will include an affixed thermal pad, or you will receive a
new thermal pad along with a tech sheet to illustrate proper installation.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the pin-1 corner of the processor module with the pin-1 corner of the ZIF socket, then insert the processor module.
NOTE: The pin-1 corner of the processor module has a triangle that aligns with the triangle on the pin-1 corner of the ZIF socket.
When the processor module is properly seated, all four corners are aligned at the same height. If one or more corners of the module are higher than the
others, the module is not seated properly.
1
3
ZIF-socket cam screw
pin-1 corner
2
ZIF socket
NOTICE: To avoid damage to the processor, hold the screwdriver so that it is perpendicular to the processor when turning the cam screw.
2. Tighten the ZIF socket by turning the cam screw clockwise to secure the processor module to the system board.
3. Replace the processor thermal-cooling assembly (see Replacing the Processor Thermal-Cooling Assembly).
5. Replace the memory cover.
Processor Thermal-Cooling Assembly
Service Manual
Removing the Processor Thermal-Cooling Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
2. Remove the M2.5 x 5-mm screw that secures the memory cover.
3. Remove the cover and set it aside.
5. In sequential order, loosen the four captive screws that secure the processor thermal-cooling assembly to the system board, and carefully lift the
processor thermal-cooling assembly out of the computer.
1
processor thermal-cooling assembly
2
captive screws (4)
Replacing the Processor Thermal-Cooling Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the four captive screws on the processor thermal-cooling assembly with the screw holes on the system board and secure the screws.
3. In sequential order, tighten the four captive screws to secure the processor thermal-cooling assembly to the system board.
4. Replace the memory cover.
USB Daughter Card
Service Manual
Removing the USB Daughter Card
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
8. Remove the M2.5 x 5-mm screw from the daughter card.
9. Disconnect the daughter card connector from the daughter card.
10. Remove the daughter card from the computer base.
1
3
daughter card connector
USB daughter card
2
M2.5 x 5-mm screw
Replacing the USB Daughter Card
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Replace the M2.5 x 5-mm screw to secure the daughter card to the computer base.
2. Connect the daughter card connector to the daughter card.
Display
Service Manual
Display Assembly
Removing the Display Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
6. In sequential order, remove the four numbered M2.5 x 5-mm screws from the base of the display assembly.
7. Remove the captive grounding screw, then disconnect the display cable from the display cable connector on the system board.
8. Lift the display cable and antenna cables from beneath the tabs on the palm rest.
NOTICE: Ensure that the display cable and the antenna cables do not get caught beneath the plastic tabs on the palm rest.
9. Lift the display assembly out of the computer.
1
3
display cable connector
antenna cables (3)
2
4
captive grounding screw
display assembly
Replacing the Display Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the display hinges with the holes in the base of the computer, then lower the display into place.
NOTICE: Ensure that the display cable and antenna cables are properly routed and secured beneath the plastic tabs on the palm rest.
2. Route the display cable and antenna cables beneath the plastic tabs on the palm rest.
3. Slide the antenna cables through the hole in the palm rest and the base of the computer.
4. Connect the display cable to the display cable connector on the system board.
5. Replace the captive grounding screw.
6. In sequential order, replace the four M2.5 x 5-mm screws in the base of the display assembly.
9. Close the display and turn the computer over.
Display Bezel
Removing the Display Bezel
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
7. Remove the four rubber display-bumpers and two mylar screw-covers from the display bezel.
8. Remove the six M2.5 x 5-mm shoulder screws from the display bezel.
1
3
mylar screw covers (2)
M2.5 x 5-mm screws (6)
2
4
rubber display bumpers (4)
display bezel
NOTICE: Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel.
9. Starting at the middle bottom of the display panel, use your fingers to separate the bezel from the top cover, then lift the inside edges to separate the
remainder of the bezel.
Replacing the Display Bezel
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Starting at any corner, use your fingers to gently snap the bezel into place to secure it to the top cover.
2. Replace the six M2.5 x 5-mm shoulder screws in the display bezel.
3. Replace the four rubber display bumpers and two mylar screw covers in the display bezel.
Display Inverter
Removing the Display Inverter
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
8. Remove the M2 x 3-mm screw from the display inverter.
9. Disconnect the two display-inverter connectors.
10. Lift the display inverter out of the top cover.
1
3
5
top cover
2
4
display inverter connector
display inverter
M2 x 3-mm screw
display inverter connector
NOTICE: Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel.
Replacing the Display Inverter
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the two display-inverter connectors to the display inverter.
2. Replace the M2 x 3-mm screw that secures the display inverter.
Display Panel
Removing the Display Panel
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
9. Remove the two M2 x 5-mm screws from the display hinges.
11. Lift the display panel assembly out of the top cover.
12. Remove the six M2 x 3-mm screws (three on each side of the display panel) from the display hinge panels.
1
3
M2 x 5-mm screws (2) (on display hinges)
2
4
display panel
top cover
M2 x 3-mm screws (6) (on display hinge panels)
Replacing the Display Panel
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Replace the six M2 x 3-mm screws (three on each side of the display panel) to secure the display panel to the display hinge panels.
NOTE: The display hinge panels are labeled L (left) and R (right).
2. Position the display panel assembly in the top cover.
4. Align the guide pins at the top of the display hinge panels and position the display panel in the top cover.
5. Replace the two M2 x 5-mm screws in the hinges.
Display Cable
Removing the Display Cable
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
11. Lift the display panel out of the top cover.
12. Disconnect the display cable from the connector on the back of the display panel.
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3
display panel
display cable
2
display cable connector
Replacing the Display Cable
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the display cable to the connector on the back of the display panel.
3. Connect the camera/microphone cable to the connector on the camera/microphone assembly.
5. Replace the two M2 x 5-mm screws in the hinges.
Camera and Microphone Assembly
Removing the Camera and Microphone Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
8. Remove the M2 x 3-mm screw that secures the camera/microphone assembly.
9. Lift the camera/microphone out of the top cover and disconnect the camera/microphone cable.
1
M2 x 3-mm screw
Replacing the Camera and Microphone Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the camera/microphone cable to the connector on the camera/microphone assembly.
2. Position the camera/microphone in the top cover and replace the M2 x 3- mm screw that secures the camera/microphone assembly to the top cover.
Fan
Service Manual
Removing the Fan
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
2. Remove the M2.5 x 5-mm screw that secures the memory cover.
3. Remove the memory cover.
4. Remove the two M2.5 x 5-mm screws that secure the fan to the base of the computer.
5. Disconnect the fan connector from the system board connector, and remove the fan.
1
3
M2.5 x 5-mm screws (2)
fan connector
2
fan
Replacing the Fan
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the screw holes on the fan with the holes on the base of the computer.
2. Replace the two M2.5 x 5-mm screws to secure the fan to the base of the computer.
3. Connect the fan connector to the system board connector.
4. Replace the memory cover.
5. Replace the M2.5 x 5-mm screw that secures the memory cover.
Fingerprint Reader
Service Manual
Removing the Fingerprint Reader
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
8. On the underside of the palm rest, remove the M2 x 3-mm screw from the fingerprint reader cover, and lift the fingerprint reader cover out of the palm
rest.
9. Rotate the retaining bracket on the fingerprint reader connector on the palm rest upward to release the fingerprint-reader cable connector.
10. Remove the fingerprint reader from the palm rest.
1
3
5
M2 x 3-mm screw
2
4
6
fingerprint reader cover
fingerprint reader
underside of palm rest
fingerprint reader connector with retaining bracket
fingerprint reader cable
Replacing the Fingerprint Reader
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTICE: Ensure that the touch pad cable and the cable for the internal card with Bluetooth® wireless technology are properly routed before
snapping the palm rest into place.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Position the fingerprint reader on the underside of the palm rest.
2. Connect the fingerprint reader cable connector to the fingerprint reader connector and rotate the retaining bracket downward to secure the cable.
3. Replace the fingerprint reader cover and replace the M2x3-mm screw that secures the cover to the palm rest.
Flash Cache Module (FCM) Card
Dell™ Vostro™ 1310 Service Manual
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
The FCM card is an internal memory card that helps to improve the performance of your computer.
NOTE: The card is only compatible with the Microsoft® Windows Vista® operating system.
If you ordered an FCM card with your computer, the card is already installed.
Removing an FCM Card
8. Remove the M2 x 3-mm screw that secures the FCM card to the system board.
9. Slide the FCM card out of the card connector on the system board at a 45- degree angle.
1
3
FCM card
2
card connector on system board
M2 x 3-mm screw
Replacing an FCM Card
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Insert the FCM card into the card connector on the system board at a 45-degree angle.
2. Replace the M2 x 3-mm screw.
Hard Drive
Service Manual
NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell.
Removing the Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
CAUTION: Do not touch the metal housing of the hard drive if you remove the hard drive from the computer while the drive is hot.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on or
in Sleep state.
NOTICE: Hard drives are extremely fragile. Exercise care when handling the hard drive.
2. Close the display and turn the computer upside down.
3. Remove the M2.5 x 5-mm screw that secures the hard-drive compartment cover.
4. Remove the cover and set it aside.
1
hard drive cover
2
M2.5 x 5-mm screw
NOTICE: When the hard drive is not in the computer, store the drive in protective antistatic packaging.
5. Remove the two screws securing the hard drive to the hard-drive bracket.
6. Slide the hard drive out of the hard-drive bracket.
7. Pull the mylar tab to release the hard drive.
8. Lift the hard drive out of the computer.
1
hard drive
2
mylar tab
Replacing the Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: Hard drives are extremely fragile. Exercise care when handling the hard drive.
NOTICE: Use firm and even pressure to slide the hard drive into place. Excessive force may result in damage to the connector.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Slide the hard drive into the hard-drive bracket.
2. Replace the two hard-drive bracket screws to secure the hard drive to the hard drive bracket.
3. Slide the hard drive into the hard drive connector until the drive is fully seated.
4. Replace the hard-drive compartment cover, aligning the notches.
5. Replace the M2.5 x 5-mm screw to secure the cover.
6. Install the operating system for your computer, as needed. For information about reinstalling the operating system, see the Setup and Quick Reference
Guide for your computer on support.dell.com.
7. Install the drivers and utilities for your computer, as needed. For information on reinstalling drivers and utilities, see the Setup and Quick Reference Guide
for your computer on support.dell.com.
Hinge Cover
Service Manual
Removing the Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when removing the hinge cover.
2. Close the display and turn the computer to the back.
3. Insert a plastic scribe into the notch of the raised parts of the hinge cover at the back of the computer, and pry up to loosen the hinge cover.
1
3
back of computer
plastic scribe
2
raised part of hinge cover (one on each side)
4. Turn the computer to the front and open the display all the way (180 degrees).
NOTICE: To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously.
5. Insert a finger or a plastic scribe underneath each side of the raised parts of the hinge cover, and slide your fingers underneath the long part of the
hinge cover.
6. Moving from right to left, slide your fingers under the hinge cover to pry up and loosen the cover, and lift the hinge cover away from the computer.
1
raised part of hinge cover on right side
Replacing the Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when replacing the hinge cover.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the two tabs underneath the left edge of the hinge cover with the corresponding notches in the computer.
2. Moving from left to right, press down until the hinge cover snaps into place.
Keyboard
Service Manual
Removing the Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
3. Remove the two M2 x 3-mm screws at the top of the keyboard.
NOTICE: The key caps on the keyboard are fragile, easily dislodged, and time- consuming to replace. Exercise care when removing and handling
the keyboard.
NOTE: Lift the keyboard carefully to ensure that you do not pull on the keyboard cable.
4. Lift the top of the keyboard and move it slightly towards the back of the computer to access the keyboard cable connector.
5. Rotate the retaining bracket upward to release the keyboard cable connector.
NOTE: Ensure that you pull on the keyboard cable connector, not the keyboard cable itself.
6. Slide the keyboard cable connector out of the keyboard connector on the system board.
1
3
5
7
M2 x 3-mm screws (2)
tabs (4)
2
4
6
keyboard
palm rest
keyboard cable
system board
keyboard cable connector
Replacing the Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
NOTICE: The key caps on the keyboard are fragile, easily dislodged, and time- consuming to replace. Exercise care when removing and handling
the keyboard.
1. Slide the keyboard cable connector into the keyboard connector on the system board.
2. Rotate the retaining bracket downward to secure the keyboard cable connector.
3. Hook the tabs along the front edge of the keyboard beneath the front- inside edge of the palm rest.
4. Press on the upper right edge of the keyboard to snap the keyboard into place.
5. Replace the two M2 x 3-mm screws at the top of the keyboard.
Battery Latch Assembly
Service Manual
Removing the Battery Latch Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
9. Disconnect the cable that secures the internal card with Bluetooth® wireless technology to the system board (see Removing the Card).
13. Remove the M2 x 3-mm screw from the battery latch assembly.
14. Remove the M2 x 3-mm screw from the alignment bracket.
15. Lift the alignment bracket over the pin and push to the left to remove.
NOTICE: The battery-latch assembly spring is not secured to the latch assembly and can be easily misplaced. When removing the battery latch
assembly, place the spring in a secure location until the latch is ready to be reinstalled.
16. Lift the battery-latch assembly out of the computer and unhook the battery latch assembly spring.
NOTICE: Before you remove the battery release button, observe the orientation of the button to ensure proper installation when the button is
replaced.
17. Remove the M2 washer screw from the battery release button.
1
3
5
7
M2 washer screw
2
4
6
M2 x 3-mm screw
battery latch assembly
alignment bracket
alignment bracket screw
battery release button
battery-latch assembly spring
Replacing the Battery Latch Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTICE: Ensure the battery latch assembly is properly oriented. The indent for the screw should face up when installing the assembly.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Ensure that the battery-latch assembly spring is properly mounted on the guide post of the battery latch assembly.
2. Align the battery release button with the hole in the battery latch assembly, then press the button into place.
3. Replace the M2 washer screw that holds the battery release button in the battery latch assembly.
4. Align the guide post on the battery latch assembly with the slot on the base of the computer, then lower the latch assembly into place.
NOTICE: The battery release button is keyed to ensure proper alignment. If you feel resistance, check the alignment of the release button.
5. Replace the M2 x 3-mm screw that secures the battery latch assembly.
6. Position the alignment bracket and replace the M2 x 3-mm screw that secures the bracket to the computer base.
10. Connect the cable that secures the internal card with Bluetooth wireless technology to the system board (see Replacing the Card).
Memory
Service Manual
Your computer has two user-accessible SODIMM sockets, both accessed from the bottom of the computer.
You can increase your computer memory by installing memory modules on the system board. See "Specifications" in your Setup and Quick Reference Guide for
information on the memory supported by your computer. Install only memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
Removing a Memory Module
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
2. Close the display and turn the computer upside down.
3. Remove the M2.5 x 5-mm screw that secures the memory cover, and remove the cover and set it aside.
1
memory cover
2
M2.5 x 5-mm screw
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory module securing clips.
4. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the memory module pops up.
5. Remove the memory module from the connector.
1
tab
2
notch
Replacing a Memory Module
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the notch in the module edge connector with the tab in the connector slot.
2. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the
module and reinstall it.
NOTE: If the memory module is not installed properly, the computer may not boot. No error message indicates this failure.
1
tab
2
notch
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
3. Replace the memory cover and tighten the screw.
4. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
5. Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system configuration information.
To confirm the amount of memory installed in the computer:
l
l
In the Microsoft® Windows® XP operating system, right-click the My Computer icon on your desktop, and click Properties® General.
In Microsoft Windows Vista®, click Start ® Help and Support® Dell System Information.
Wireless Local Area Network (WLAN) Card
Service Manual
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer supports a WLAN card. If you ordered a WLAN card with your computer, the card is already installed.
Removing a WLAN Card
2. Turn the computer upside down.
4. Remove the M2 x 3-mm screw that secures the WLAN card.
1
3
WLAN card
2
4
system board connector
antenna cables (2)
M2 x 3-mm screw
5. Slide the WLAN card out of its system board connector at a 45-degree angle.
6. Disconnect the two antenna cables from the WLAN card.
1
3
WLAN card
2
system board connector
antenna cables (2)
Replacing a WLAN Card
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board,
and realign the card.
NOTICE: To avoid damage to the WLAN card, never place cables under the card.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Insert the WLAN card connector into the system board connector at a 45- degree angle.
2. Connect the antenna cables to the WLAN card that you are installing.
If the WLAN card has two triangles on the label (white and black), connect the white antenna cable to the connector labeled "main" (white triangle), and
connect the black antenna cable to the connector labeled "aux" (black triangle).
If the WLAN card has three triangles on the label (white, black, and gray), connect the white antenna cable to the white triangle, connect the black
antenna cable to the black triangle, and connect the gray antenna cable to the gray triangle.
3. Replace the M2 x 3-mm screw that secures the WLAN card.
Optical Drive
Service Manual
Removing the Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
8. Remove the M2 x 5-mm screw from the optical drive.
9. Lift the back end of the drive out and disconnect the optical drive cable from the connector on the system board.
1
3
M2 x 5-mm screw
optical drive cable
2
4
optical drive connector
optical drive
Replacing the Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the optical drive cable to the connector on the system board.
2. Replace the M2 x 5-mm screw to secure the optical drive to the system board.
Palm Rest
Service Manual
Removing the Palm Rest
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
8. Remove the thirteen M2.5 x 8-mm screws from the bottom of the computer.
NOTE: The screw locations may vary slightly on your computer.
9. Turn the computer over and remove the nine M2.5 x 5-mm screws and two M2 x 3-mm screws that secure the top of the palm rest.
10. Disconnect the multimedia-button pad connector from the connector on the system board.
NOTICE: Do not use force to separate the palm rest from the computer. If you encounter resistance, gently flex or apply pressure to the palm
rest, or move along the edge, working away from the area of resistance, until the palm rest is free.
11. Disconnect the fingerprint reader connector and the touch pad connector from the system board.
12. Moving from left to right, carefully lift the palm rest along the rear edge, near the hinge brackets, and gently lift the palm rest.
1
3
5
multimedia-button pad connector
touch pad connector
2
4
palm rest
computer base
fingerprint reader connector
Replacing the Palm Rest
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTICE: Ensure that the touch pad cable and the cable for the internal card with Bluetooth® wireless technology are properly routed before
snapping the palm rest into place.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the palm rest with the computer base and gently snap into place.
2. Connect the fingerprint reader connector and the touch pad connector to the system board.
3. Connect the multimedia-button pad connector to the system board.
4. Replace the nine M2.5 x 5-mm screws and two M2 x 3-mm screws on the top of the palm rest.
5. Turn the computer upside down and replace the thirteen M2.5 x 8-mm screws on the computer base to secure the palm rest.
DC Power Module
Service Manual
Removing the DC Power Module
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
9. Disconnect the cable that secures the internal card with Bluetooth® wireless technology to the system board (see Removing the Card).
13. Disconnect the DC-power module connector from the system board.
14. Lift the DC power module out of the computer.
1
DC-power module connector
2
DC power module
Replacing the DC Power Module
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Position the DC power module in the computer and connect the DC- power module connector to the system board.
5. Connect the cable that secures the card with Bluetooth wireless technology to the system board (see Replacing the Card).
Power Button and Multimedia Button Pads
Service Manual
Removing the Power Button and Multimedia Button Pads
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: The power button and multimedia button pads should be removed and reinstalled as a single unit.
4. Disconnect the multimedia-button pad cable from the system board.
5. Remove the M2 x 3-mm screw that secures the power button pad to the palm rest.
6. Remove the M2 x 3-mm screw that secures the multimedia button pad to the palm rest.
7. Slide the power button pad to the left and lift the power button and multimedia button pads out of the computer in one movement.
8. Disconnect the power-button pad cable from the connector at the bottom of the multimedia button pad.
1
3
5
7
system board connector
power button pad
2
4
6
8
multimedia-button pad cable
M2 x 3-mm screws (2)
multimedia-button pad cable
palm rest
power-button pad cable
multimedia panel
Replacing the Power Button and Multimedia Button Pads
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: The power button and multimedia button pads should be removed and re- installed as a single unit.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Connect the power-button pad cable to the connector on the bottom of the multimedia button pad.
2. Slide the power button pad to the right, positioning it under the tabs on the palm rest and aligning the screw holes.
3. Slide the multimedia button pad to the right, aligning it under the tab on the palm rest and aligning the screw holes.
4. Replace the M2 x 3-mm screw that secures the power button pad to the palm rest.
5. Replace the M2 x 3-mm screw that secures the multimedia button pad to the palm rest.
6. Connect the multimedia-button pad cable to the connector on the system board.
Speaker Assembly
Service Manual
Removing the Speaker Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
9. Disconnect the cable that secures the internal card with Bluetooth® wireless technology to the system board (see Removing the Card).
12. Remove the two M2.5 x 5-mm screws that secure the speaker assembly to the base of the computer.
13. Remove the speaker assembly.
1
3
5
M2.5 x 5-mm screws (2)
speaker assembly
computer base
2
4
speaker connector
guide post
Replacing the Speaker Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Align the guide holes in the speaker assembly with the guide posts on the base of the computer, then lower the assembly into place.
2. Replace the two M2.5 x 5-mm screws to secure the speaker assembly to the base of the computer.
5. Connect the cable that secures the internal card with Bluetooth wireless technology cable to the system board (see Replacing the Card).
System Board Assembly
Service Manual
The system board's BIOS chip contains the Service Tag, which is also visible on a barcode label on the base of the computer. The replacement kit for the
system board includes media that provide a utility for transferring the Service Tag to the replacement system board.
Removing the System Board Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
9. Remove the internal card with Bluetooth® wireless technology, if installed (see Removing the Card).
11. Disconnect the USB daughter-card cable from the system board.
12. Disconnect the DC-power cable from the system board.
13. Disconnect the speaker cable from the system board.
14. Remove any cards or blanks that may be installed in the ExpressCard slot or the 8-in-1 card slot.
15. Remove the three M2.5 x 5-mm screws from the system board.
16. Lift the right edge of the system board, and then carefully lift the system board out of the computer.
1
ExpressCard slot
2
8-in-1 card slot
3
5
7
9
system board
4
6
8
M2.5 x 5-mm system board screws (3)
DC-power cable connector
right side of system board
speaker cable connector
USB daughter-card cable connector
internal card with Bluetooth technology cable connector
Replacing the System Board Assembly
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
NOTICE: Ensure that any loose cables do not get caught beneath the system board.
NOTE: This procedure assumes that you have completed the removal procedure first.
1. Insert the left side of the system board into the base of the computer at an angle until the connectors on the system board are aligned with the holes
on the base of the computer, then carefully lower the system board into place.
2. Replace the three M2.5 x 5-mm screws on the system board.
3. Replace any blanks that you removed from the ExpressCard slot or the 8- in-1 card slot.
4. Connect the speaker cable to the connector on the system board.
5. Connect the DC power cable to the connector on the system board.
6. Connect the USB daughter-card cable to the connector on the system board.
8. Replace the internal card with Bluetooth wireless technology, if applicable (see Replacing the Card).
NOTICE: Before turning on the computer, replace all screws and ensure that no stray screws remain inside the computer. Failure to do so may
result in damage to the computer.
16. Turn on the computer.
NOTE: If you use a BIOS update program media to flash the BIOS, press <F12> before inserting the media in order to set the computer to boot from the
media for one time only. Otherwise, you must enter the system setup program to change the default boot order.
18. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information on the system setup
program, see the Dell™ Technology Guide on your computer or at support.dell.com.
Service Manual
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates potential for property damage, personal injury, or death.
®
®
If you purchased a DELL™ n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
September 2009
Rev. A02
Troubleshooting
Service Manual
Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Your computer has three keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status
(on or off) of the Num Lock, Caps Lock, and Scroll Lock features. If the computer starts without error, the lights flash, and then turn off. If the computer
malfunctions, however, you can use the status of the lights to help identify the problem.
NOTE: After the computer completes POST, the Num Lock light may remain on, depending on your BIOS settings. For more information on using the
system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com.
Diagnostic Light Codes During POST
To troubleshoot a problem with your computer, read the sequence of the keyboard status lights in order from left to right (Num Lock, Caps Lock, and then
Scroll Lock). If the computer malfunctions the individual lights display a status of either On
, Off
, or Flashing
.
Light
Problem Description
Suggested Resolution
Pattern
No memory modules are
detected.
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If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then
reinstall one module (see Replacing a Memory Module) and restart the computer. If the computer starts
normally, continue to install additional memory modules (one at a time) until you have identified a faulty
module or reinstalled all modules without error.
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If the problem persists, contact Dell Support.
Memory modules are
detected, but a memory
failure has occurred.
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If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then
reinstall one module (see Replacing a Memory Module) and restart the computer. If the computer starts
normally, continue to install additional memory modules (one at a time) until you have identified a faulty
module or reinstalled all modules without error.
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If the problem persists, contact Dell Support.
A possible processor
failure has occurred.
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If the problem persists, contact Dell Support.
A possible graphics
card/video failure has
occurred.
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Reseat any installed graphics cards.
If available, install a working graphics card into your computer.
If the problem persists, contact Dell Support.
A possible display failure
has occurred.
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If the problem persists, contact Dell Support.
A possible keyboard
failure has occurred.
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If available, connect an external keyboard.
If the problem persists, contact Dell Support.
A possible USB controller
failure has occurred.
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Remove any USB devices.
If the problem persists, contact Dell Support.
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can use the Hardware Troubleshooter to
resolve the incompatibility.
Windows XP:
1. Click Start® Help and Support.
2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
3. In the Fix a Problem section, click Hardware Troubleshooter.
4. In the Hardware Troubleshooter list, select the option that best describes the problem, and click Next to follow the remaining troubleshooting steps.
®
Windows Vista
:
1. Click the Windows Vista start button
, and click Help and Support.
2. Type hardware troubleshooterin the search field and press <Enter> to start the search.
3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Solving Problems, and then run the Dell Diagnostics before contacting Dell for
assistance.
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
NOTE: The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics From Your Hard Drive
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is
displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at
support.dell.com.
The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.
NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
NOTE: If your computer does not display a screen image, contact Dell Support.
1. Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2. Press and hold the <Fn> key or the mute button then turn on your computer.
NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup to boot to the diagnostic utility partition and run the Dell
Diagnostics.
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.
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¡
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During the assessment, answer any questions that appear.
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.
If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility
Partition. Press any key to continue."
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
3. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
4. Press <Tab> to select Test System and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to the previous menu.
5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
6. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
7. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
Starting the Dell Diagnostics From the Drivers and Utilities Media
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is
displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at
support.dell.com.
1. Insert the Drivers and Utilities media into the optical drive.
2. Restart your computer.
3. When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release
<F12> in even intervals to open the Boot Device Menu.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
4. When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press <Enter>.
NOTE: Using the one-time boot menu changes the boot sequence for the current boot only. Upon restart, the computer boots according to the
boot sequence specified in system setup.
5. Press any key to confirm that you want to start from the CD/DVD.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
6. Type 1to Run the 32 Bit Dell Diagnostics.
7. At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface).
8. Press <Tab> to select Test System and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to the previous menu.
9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
10. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
11. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
12. Remove the Drivers and Utilities media from the optical drive.
Dell Diagnostics Main Menu
After the Dell Diagnostics loads the following menu appears:
Option
Function
Test Memory Run the stand-alone memory test
Test System Run system diagnostics
Exit
Exit the diagnostics
Press <Tab> to select the test you want to run and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory
test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to this
menu.
After Test System is selected, the following menu appears:
Option
Function
Express Test
Performs a quick test of devices in the system. This typically can take 10 to 20 minutes.
NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly.
Extended Test Performs a thorough check of devices in the system. This typically can take 1 hour or more.
NOTE: The Extended Test periodically requires your input to answer specific questions.
Custom Test
Use to test a specific device or customize the tests to be run.
Symptom Tree This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell Support.
NOTE: When contacting Dell Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab
Function
Results
Errors
Help
Displays the results of the test and any error conditions encountered.
Displays error conditions encountered, error codes, and the problem description.
Describes the test and any requirements for running the test.
Configuration Displays the hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from System Setup, memory, and various internal tests, and displays the
information in the device list in the left pane of the screen.
NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer.
Parameters
Allows you to customize the test, if applicable, by changing the test settings.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A filename cannot contain any of the following characters:
\ / : * ? " < > | — Do not use these characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
Windows XP:
1. Click Start® Control Panel® Add or Remove Programs® Programs and Features.
2. Select the program you want to remove.
3. Click Uninstall.
4. See the program documentation for installation instructions.
Windows Vista:
1. Click Start
® Control Panel® Programs® Programs and Features.
2. Select the program you want to remove.
3. Click Uninstall.
4. See the program documentation for installation instructions.
drive letter :\ is not accessible. The device is not ready — The drive cannot read the disk. Insert a disk into the drive and try again.
Insert bootable media — Insert a bootable floppy disk, CD, or DVD.
Non-system disk error — Remove the floppy disk from the floppy drive and restart your computer.
Not enough memory or resources. Close some programs and try again — Close all windows and open the program that you want to use. In some cases,
you may have to restart your computer to restore computer resources. If so, run the program that you want to use first.
Operating system not found — Contact Dell Support.
Solving Problems
Follow these tips when troubleshooting your computer:
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If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
If a peripheral device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
If an error message occurs in a program, see the program's documentation.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows
Classic view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
®
Ensure that Microsoft® Windows Recognizes the drive —
Windows XP:
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Click Start and click My Computer.
Windows Vista:
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Click Start
and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Test the drive —
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Insert another disc to eliminate the possibility that the original drive is defective.
Insert a bootable floppy disk and restart the computer.
Clean the drive or disk —
For information on cleaning your computer, see the Dell™ Technology Guide on your computer or at support.dell.com.
Check the cable connections
Run the Hardware Troubleshooter —
Run the Dell Diagnostics —
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Adjust the Windows volume control —
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Click the speaker icon in the lower-right corner of your screen.
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer —
Problems writing to an optical drive
Close other programs —
The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before
you write to the optical.
Turn off standby mode in Windows before writing to a disc —
For information about setting power options, see the Dell™ Technology Guide on your computer or at support.dell.com. You can also search for the keyword
standby in Windows Help and Support for information on power management modes.
Hard drive problems
Run Check Disk —
Windows XP:
1. Click Start and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
4. Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1. Click Start
and click Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to
continue the desired action.
4. Follow the instructions on the screen.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: Your computer supports only IEEE 1394a standard.
Ensure that the cable for the IEEE 1394 device is properly inserted into the device and into the connector on the computer
Ensure that the IEEE 1394 device is enabled in system setup — For more information on using the system setup program, see the Dell™ Technology Guide
on your computer or at support.dell.com.
Ensure that the IEEE 1394 device is recognized by Windows —
Windows XP:
1. Click Start and click Control Panel.
2. Under Pick a Category, click Performance and Maintenance® System® System Properties ® Hardware® Device Manager.
Windows Vista:
1. Click Start
® Control Panel® Hardware and Sound.
2. Click Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
If you have problems with a Dell IEEE 1394 device —
Contact Dell Support.
If you have problems with an IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
The computer does not start up
Check the diagnostic lights —
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
Run the Program Compatibility Wizard —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
2. Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
1. Click Start
® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
(until the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
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Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If you receive an insufficient memory message —
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Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
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See the software documentation for minimum memory requirements. If necessary, install additional memory (see Replacing a Memory Module).
Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
If you experience other memory problems —
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Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer,
see the Setup and Quick Reference Guide for your computer at support.dell.com.
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Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If the power light is off — The computer is either turned off or is not receiving power.
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Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Eliminate interference — Some possible causes of interference are:
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Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
No sound from speakers
NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always check to ensure that the volume on the
media player(s) has not been turned down or off.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones are connected to the
computer's front-panel headphone connector.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
No sound from headphones
Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector. See the Setup and Quick
Reference Guide for your computer at support.dell.com.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics
cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. For information
about your graphics card, go to support.dell.com.
Check the diagnostic lights —
Check the display settings —
See the Dell™ Technology Guide on your computer or at support.dell.com.
Adjust the Windows display settings —
Windows XP:
1. Click Start® Control Panel® Appearance and Themes.
2. Click the area you want to change or click the Display icon.
3. Try different settings for Color quality and Screen resolution.
Windows Vista:
1. Click Start
® Control Panel® Hardware and Sound® Personalization® Display Settings.
2. Adjust Resolution and Colors settings, as needed.
Only part of the display is readable
Connect an external monitor —
1. Shut down your computer and connect an external monitor to the computer.
2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell Support.
Dell™ Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support,
, icon on the taskbar or from the Start button. Use this support
utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
icon on the taskbar or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1. Click Start® All Programs® Dell Support® Dell Support Settings.
2. Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
The Dell Support Utility is customized for your computing environment.
The
icon in the taskbar functions differently when you click, double-click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
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Check your computing environment.
View the Dell Support Utility settings.
Access the help file for the Dell Support Utility.
View frequently asked questions.
Learn more about the Dell Support Utility.
Turn the Dell Support Utility off.
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and
view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.
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