Dell UltraSharp UP2718Q
User’s Guide
Model: UP2718Q
Regulatory model: UP2718Qt
Contents
About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying Parts and Controls. . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Plug-and-Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . 20
Setting Up the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . 24
Adjusting the Rotation Display Settings of Your System . . . . . . . . 25
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . 29
Wall Mounting (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Operating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Turning on the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . 31
Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . . . 34
Contents
|
3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . . . . 55
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
FCC Notices (U.S. only) and Other Regulatory Information . . . . . . 56
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
4
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Contents
About Your Monitor
Package Contents
Your monitor ships with the components shown below. Make sure that you have
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
Monitor
Stand riser
Stand base
Power cable (varies by country)
USB 3.0 upstream cable (enables
the USB ports on the monitor)
DP cable (DP to mDP)
About Your Monitor
|
5
HDMI cable
PremierColor
• Drivers and documentation media
UP2718Q Color Calibration Factory Report
Every Dell UP2718Q is shipped incorporating pre-tuned
Serial No.
Tester
CN0NGD827444555I066L
1
sRGB and AdobeRGB with average DeltaE<2. Color
and Luminance Uniformity is adjusted across the screen
to meet DeltaE<2 and 97-102% respectively. This helps
prevent significant color inconsistency or inaccuracy
addition, tighter grey-scale tracki elps
smooth color gradation.
Be assured of Accurate, Precise and Consistent
Onscreen Color with every Dell Ultrasharp UP2718Q.
.
I
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Test
Equipment
CA-310/CA-210
CA-2000S
Chroma 2326/2235/2233
sRGB
Avg. Delta
E
<
2
Adobe RGB
Avg. Delta
E
<
2
Drivers and Documentation
Dell™ UltraSharp UP2718Q Monitor
• Quick Setup Guide
Grey-Scale Tracking
Gamma
Contents:
•
•
•
•
Device drivers
Quick Setup Guide
User's Guide
Dell Display Manager Software
•
•
Color Calibration Software
Software Development Kit driver
• Safety, Environmental, and
Regulatory Information
Brightness Uniformity (x,y, Y) Ref to Center
Color Uniformity Delta
E
(L*a*b*) Ref to Center
1
2
3
4
5
1
0.05
6
2
0.10
7
3
4
0.05
9
5
0.14
10
100%
6
100%
7
100%
8
100%
9
100%
10
100%
15
100%
20
100%
25
0.06
8
0.02
13
0.00
18
100%
11
100%
16
100%
12
100%
17
100%
13
100%
18
100%
14
100%
19
0.10
11
0.08
16
0.05
12
0.04
17
0.05
14
0.02
19
0.09
15
0.07
20
100%
21
100%
100%
22
100%
100%
23
100%
100%
24
100%
0.12
21
0.07
0.10
22
0.13
0.22
23
0.02
0.16
24
0.03
0.10
25
0.13
P/N FV07F Rev. A00
P/N 790.A1U39.0001
May 2017
100%
Made in China
• Factory Calibration Report
Product Features
The Dell UltraSharp UP2718Q monitor has an active matrix, thinfilm transistor (TFT),
liquid crystal display (LCD), and LED backlight. The monitor features include:
•
68.47 cm (27-inch) active area display (Measured diagonally) 3840 x 2160 (16:9
aspect ratio) resolution, plus full-screen support for lower resolutions.
•
•
Tilt, swivel, pivot and vertical extension adjustment capabilities.
Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
•
•
Extensive digital connectivity with DP, mDP, HDMI, and USB 3.0 helps future-proof
your monitor.
Supports major color space standards for Adobe RGB, sRGB, REC2020,REC709 and
DCI-P3.
•
•
•
Plug and play capability if supported by your system.
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
Software and documentation media includes an information file (INF), Image
color Matching File (ICM), Dell Display Manager software application and product
documentation.
•
•
•
•
•
•
Security lock slot.
Supports Asset Management Capability.
Arsenic-Free glass and Mercury-Free for Panel only.
Energy Gauge shows the energy level being consumed by the monitor in real time.
0.3 W standby power when in the sleep mode.
Compliance to ULTRA HD PREMIUM™ certification mark. (ULTRA HD PREMIUM™
logo is a trademark of UHD Alliance, Inc.)
•
Optimize eye comfort with a flicker-free screen.
NOTE: The possible long-term effects of blue light emission from the monitor may
cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView
feature is designed to reduce the amount of blue light emitted from the monitor to
optimize eye comfort.
6
|
About Your Monitor
Identifying Parts and Controls
Front view
1
2
Label
Description
1
Power on/off button (with LED indicator)
2
About Your Monitor
|
7
Back View
UP2718Q
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UP2718Q
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Input Rating ૿ҵऄ
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Label Description
Use
1
VESA mounting holes (100 mm x Wall mount monitor using VESA-
100 mm-behind attached VESA compatible wall mount kit (100 mm x 100
cover)
mm).
2
3
4
Regulatory label
Stand release button
Security lock slot
Lists the regulatory approvals.
Release stand from monitor.
Secures monitor with security cable lock
(sold separately).
5
6
Barcode, serial number, and Service Refer to this label if you need to contact
Tag label
Dell for technical support.
Dell soundbar mounting slots
Attaches the optional Dell soundbar.
NOTE: Please remove the plastic strip
covering the mounting slots before affixing
the Dell Soundbar.
Dell soundbar is sold separately.
7
Cable management slot
Use to organize cables by placing them
through the slot.
8
|
About Your Monitor
Side View
USB downstream port
Port with
battery icon supports BC 1.2.
Bottom View
9
56 7 8
3 4
1
2
Label Description
Use
1
AC power connector
To connect the monitor power cable.
2
3
4
5
6
HDMI 1 connector
HDMI 2 connector
DP connector (in)
mDP connector (in)
Audio line-out port
Connect your computer with HDMI cable.
Connect your computer with DP cable.
Connect your computer with DP to mDP cable.
Connect speakers to playback audio coming through
HDMI or DP audio channels.
Only supports 2-channel audio.
NOTE: The audio line-out port does not support
headphones.
WARNING: Excessive sound pressure from
earphones or headphones can cause hearing
damage or loss.
About Your Monitor
|
9
7
8
9
USB upstream ports
Connect the USB cable that comes with your monitor
to the computer. Once this cable is connected, you
can use the USB downstream connectors on the
monitor.
USB downstream ports Connect your USB device. You can only use this
connector after you have connected the USB cable
to the computer and USB upstream connector on the
monitor. Port with
battery icon supports BC 1.2.
Stand lock
Lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
Monitor Specifications
Screen type
Panel type
Active matrix - TFT LCD
In-plane switching Technology
16:9
Aspect ratio
Viewable image dimensions
Diagonal
68.47 cm (27 inches)
Active Area
Horizontal
596.74 mm (23.49 inches)
335.66 mm (13.21 inches)
200301.7 mm2 (310.47 inches2)
0.1554 mm x 0.1554 mm
163
Vertical
Area
Pixel pitch
Pixel per inch (PPI)
Viewing angle
Horizontal
Vertical
178° (typical)
178° (typical)
Brightness
400 cd/m² (typical)
1000 cd/m² (peak)
Contrast ratio
1000 to 1 (typical)
20,000 to 1 (peak)
Display screen coating
Backlight
Anti-glare treatment of the front polarizer (3H) hard coating
White LED, Direct type system
Response Time (Gray to 6 ms (FAST mode)
8 ms (NORMAL mode)
Gray)
Color depth
Color gamut*
1.07 Billion colors
100% Adobe RGB
100% sRGB
97.7% DCI-P3
76.9% REC2020
Calibration accuracy
Delta E < 2 (average)
10
|
About Your Monitor
Connectivity
• 1 x DP 1.4 (HDCP 1.4/2.2)
• 1 x mDP 1.4 (HDCP 1.4/2.2)
• 2 x HDMI 2.0a (HDCP 1.4/2.2)
• 2 x USB 3.0 downstream port
• 2 x USB 3.0 with BC1.2 charging capability at 2A (max)
• 2 x USB 3.0 upstream port
• 1 x Analog audio line out (3.5mm jack)
Border width (edge of
monitor to active area)
13.79 mm (Top/Left/Right)
17.59 mm (Bottom)
Adjustability
Height adjustable stand 145 mm
Tilt
-5° to 21°
Swivel
-45° to 45°
Pivot
0° to 90°
Cable management
Yes
Dell Display Manager
(DDM) Compatibility
Easy Arrange and other key features
Security
Security lock slot (cable lock sold separately) Anti-theft
stand lock slot (to panel)
NOTE *: at panel native only, under Custom Mode preset.
Resolution Specifications
Horizontal scan range
Vertical scan range
30 kHz to 140 kHz (DP/HDMI)
24 Hz to 75 Hz (DP/HDMI)
3840 x 2160 at 60 Hz
Maximum preset resolution
Video display capabilities
(DP & HDMI playback)
480p, 576p, 720p, 1080i, 1080p, UHD
About Your Monitor
|
11
Preset Display Modes
Horizontal
Frequency
(kHz)
Sync Polarity
(Horizontal/
Vertical)
Vertical
Frequency (Hz) (MHz)
Pixel Clock
Display Mode
720 x 400
31.5
31.5
37.5
37.9
46.9
48.4
60.0
64.0
80.0
75.0
67.5
70.0
60.0
75.0
60.0
75.0
60.0
75.0
60.0
75.0
60.0
60.0
59.95
30.0
60.0
60.0
28.3
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1600 x 1200
VESA, 1920 x 1080
25.2
31.5
-/-
40.0
+/+
+/+
-/-
49.5
65.0
78.8
+/+
+/+
+/+
+/+
+/+
+/-
+/+
+/+
+/+
108.0
135.0
162.0
148.5
241.5
262.75
533.25
594.0
VESA, 2560 x 1440-R 88.787
VESA, 3840 x 2160
VESA, 3840 x 2160
VESA, 3840 x 2160
65.68
133.313
135.0
Electrical Specifications
Video input signals
• Digital video signal for each differential line.
Per differential line at 100 ohm impedance.
• DP/HDMI signal input support
Input voltage/ frequency/
current
100-240 VAC / 50 or 60 Hz 3 Hz / 1.8 A (maximum)
Inrush current
120 V: 30 A (Max.)
240 V: 60 A (Max.)
12
|
About Your Monitor
Physical Characteristics
Connector type
• DP connector
• mDP connector
• HDMI connector (x 2 ports)
• Audio line-out
• USB 3.0 connector
(Port with
battery icon supports BC 1.2)
Signal cable type (in-box)
DP to mDP, 1.8 M cable
HDMI 1.8 M cable
USB 3.0, 1.8 M cable
Dimensions (with stand)
Height (extended)
Height (compressed)
Width
547.1 mm (21.54 inches)
402.6 mm (15.85 inches)
626.4 mm (24.66 inches)
200.3 mm (7.89 inches)
Depth
Dimensions (without stand)
Height
369.1 mm (14.53 inches)
626.4 mm (24.66 inches)
64.4 mm (2.54 inches)
Width
Depth
Stand dimensions
Height (extended)
Height (compressed)
Width
433.4 mm (17.06 inches)
387.0 mm (15.24 inches)
292.4 mm (11.51 inches)
200.3 mm (7.89 inches)
Depth
Weight
Weight with packaging
11.55 kg (25.46 lb)
8.40 kg (18.52 lb)
Weight with stand assembly and
cables
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
5.98 kg (13.18 lb)
Weight of stand assembly
Front frame gloss
2.02 kg (4.45 lb)
4~7 GU
About Your Monitor
|
13
Environmental Characteristics
Compliant Standards
RoHS Compliant
yes
yes
BFR/PVC Free monitor
(excluding cables)
Temperature
Operating
0°C to 35°C (32°F to 95°F)
Non-operating
Humidity
–20°C to 60°C (–4°F to 140°F)
Operating
10% to 80% (non-condensing)
5% to 90% (non-condensing)
Non-operating
Altitude
Operating
5,000 m (16,404 ft) (maximum)
12,192 m (40,000 ft) (maximum)
412 BTU/hour (maximum)
309 BTU/hour (typical)
Non-operating
Thermal dissipation
Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as power save mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
VESA
Modes
Horizontal Vertical Video Power Indicator
Power Consumption
Sync
Sync
Normal
operation
Active
Active
Active White
120 W (maximum)**
90 W (typical)
Active-off
mode
Inactive
-
Inactive Off
White
(Glowing)
Off
Less than 0.3 W
Switch off
-
-
Less than 0.3 W
14
|
About Your Monitor
The OSD operates only in the normal operation mode. If you press any button in the
active-off mode, one of the following message is displayed:
Dell UltraSharp 27 Monitor
No DP signal from your device.
Press any key on the keyboard or move the mouse or wake it up.
If there is no display, press the monitor button again to select
the correct input source.
UP2718Q
*Zero power consumption in OFF mode can only be achieved by disconnecting
the AC mains cable from the monitor.
**Maximum power consumption with maximum luminance.
Activate the computer and the monitor to gain access to the OSD.
About Your Monitor
|
15
Pin Assignments
DP connector (in)
Pin number 20-pin side of the connected signal cable
1
ML3(n)
2
GND
3
ML3(p)
4
ML2(n)
5
GND
6
ML2(p)
7
ML1(u)
8
GND
9
ML1(p)
10
11
12
13
14
15
16
17
18
19
20
ML0(n)
GND
ML0(p)
CONFIG1
CONFIG2
AUX CH (p)
GND
AUX CH (n)
Hot Plug Detect
GND
+3.3V DP_PWR
16
|
About Your Monitor
mDP connector
Pin number 20-pin side of the connected signal cable
1
GND
2
Hot Plug Detect
ML3 (n)
CONFIG1
ML3 (p)
CONFIG2
GND
3
4
5
6
7
8
GND
9
ML2 (n)
ML0 (n)
ML2 (p)
ML0 (p)
GND
10
11
12
13
14
15
16
17
18
19
20
GND
ML1 (n)
AUX (p)
ML1 (p)
AUX (n)
GND
+3.3V DP_PWR
About Your Monitor
|
17
HDMI connector
Pin number 19-pin side of the connected signal cable
1
TMDS DATA 2+
2
TMDS DATA 2 SHIELD
TMDS DATA 2-
3
4
TMDS DATA 1+
5
TMDS DATA 1 SHIELD
TMDS DATA 1-
6
7
TMDS DATA 0+
8
TMDS DATA 0 SHIELD
TMDS DATA 0-
9
10
11
12
13
14
15
16
17
18
19
TMDS CLOCK+
TMDS CLOCK SHIELD
TMDS CLOCK-
CEC
Reserved (N.C. on device)
DDC CLOCK (SCL)
DDC DATA (SDA)
DDC/CEC Ground
+5 V POWER
HOT PLUG DETECT
18
|
About Your Monitor
Universal Serial Bus (USB)
This section gives you information about the USB ports available on your monitor.
NOTE: Up to 2 A on USB downstream port (port with
battery icon) with BC
1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports.
Your computer has the following USB ports:
•
•
2 upstream - bottom
4 downstream - 2 at left side, 2 at bottom
Power Charging Port - the ports with
battery icon supports fast current
charging capability if the device is BC 1.2 compatible.
NOTE: The monitor’s USB ports work only when the monitor is on or in the power
save mode. If you turn off the monitor and then turn it on, the attached peripherals
may take a few seconds to resume normal functionality.
Transfer speed
SuperSpeed
Hi-Speed
Data rate
5 Gbps
Power consumption
4.5 W (Max., each port)
2.5 W (Max., each port)
2.5 W (Max., each port)
480 Mbps
12 Mbps
Full speed
USB upstream port
USB downstream port
Pin number Signal name
Pin number Signal name
1
VBUS
1
VBUS
2
D-
2
D-
3
D+
3
D+
4
GND
4
GND
5
StdB_SSTX-
StdB_SSTX+
GND_DRAIN
StdB_SSRX-
StdB_SSRX+
Shield
5
StdA_SSRX-
StdA_SSRX+
GND_DRAIN
StdA_SSTX-
StdA_SSTX+
Shield
6
6
7
7
8
8
9
9
Shell
Shell
About Your Monitor
|
19
Plug-and-Play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer system with its extended display identification data
(EDID) using display data channel (DDC) protocols so the computer can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
LCD Monitor Quality and Pixel Policy
During the LCD monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on LCD Monitor Pixel Policy, see
20
|
About Your Monitor
Setting Up the Monitor
Attaching the Stand
NOTE: The stand riser and stand base are detached when the monitor is shipped
from the factory.
NOTE: The procedure below is applicable for the default stand. If you purchased
any other stand, see the documentation shipped with the stand to set it up.
CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the
display panel.
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To attach the monitor stand:
1 Remove the monitor protective cover and place the monitor with its front facing
downward on it.
2 Insert the two tabs on the upper part of the stand to the groove on the back of the
monitor.
3 Press the stand down till it snaps into its place.
Setting Up the Monitor
|
21
• Hold the stand base with the triangle
mark facing upward.
• Align the stand base protruded blocks to the matching slot on the stand.
• Insert the stand base blocks fully into the stand slot.
22
|
Setting Up the Monitor
• Lift the screw handle and turn the
screw clockwise.
• After fully tightening the screw, fold the
screw handle flat within the recess.
Setting Up the Monitor
|
23
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. If you purchased any other
stand, refer to the respective stand setup guide for set up instructions.
Tilt, Swivel and Vertical Extension
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.
5°
145 mm
45°
45°
21°
NOTE: The stand is detached when the monitor is shipped from the factory.
Rotating the Monitor
Before you rotate the monitor, your monitor should be fully vertically extended and fully
tilted up to avoid hitting the bottom edge of the monitor.
1
90°
24
|
Setting Up the Monitor
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with
your Dell computer, you require an updated graphics driver that is not included with
the Download section for Video Drivers for latest driver updates.
NOTE: When in the Portrait View Mode, you may experience performance
degradation in graphic-intensive applications (3D Gaming and etc.).
Adjusting the Rotation Display Settings of Your System
After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your System.
NOTE: If you are using the monitor with a non-Dell computer, you need to go the
graphics driver website or your computer manufacturer website for information on
rotating the ’contents’ on your display.
To adjust the Rotation Display Settings:
1
Right-click on the desktop and click Properties.
Select the Settings tab and click Advanced.
2
3
4
5
If you have an AMD graphics card, select the Rotation tab and set the preferred
rotation.
If you have an nVidia graphics card, click the nVidia tab, in the left-hand column
select NVRotate, and then select the preferred rotation.
If you have an Intel® graphics card, select the Intel graphics tab, click Graphic
Properties, select the Rotation tab, and then set the preferred rotation.
NOTE: If you do not see the rotation option or it is not working correctly, go to
www.dell.com/support and download the latest driver for your graphics card.
Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the
To connect your monitor to the computer:
1
Turn off your computer.
2
Connect the DP-mDP/HDMI/USB cable from your monitor to
the computer. (Vertically extend and tilt the monitor completely to rotate it for
3
Switch on your monitor.
4 Select the correct input source at Monitor OSD Menu and turn on your
computer.
NOTE: UP2718Q default setting is DP 1.4. A DP 1.1 Graphic card may not display
normally. Please refer to “product specific problems – No image when using DP
connection to the PC” to change default setting.
Setting Up the Monitor
|
25
Single monitor connection
Connecting the DP (or mDP) cable
mDP
DP
NOTE: Default is DP port. Select input source on monitor to switch to mDP.
Connecting the HDMI cable
HDMI
HDMI
Connecting the USB cable
After you have completed connecting the DP-mDP cables, follow the procedure below
to connect the USB 3.0 cable to the computer and complete your monitor setup:
1
a. Connect one computer:
Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port
on your computer.
b. Connect two computers:
Connect the upstream USB 3.0 ports to appropriate USB 3.0 ports on the two
computers. Then use the OSD menu to select between the two USB upstream
NOTE: When connecting two computers to the monitor, the monitor’s USB
downstream ports for the keyboard and mouse can be assigned to different input
26
|
Setting Up the Monitor
signals from the two computers by changing the USB Selection setting from the
2
3
Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor.
Plug the power cables for your computer and monitor into nearby outlet.
USB
USB
a. Connect one computer
USB
USB
b. Connect two computers
4
Turn On the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an
Requirements to view or playback HDR content
(1) via Ultra BluRay DVD or Game consoles
Ensure the DVD player and Game consoles are HDR capable, eg Panasonic DMP-
UB900, x-Box One S, PS4 Pro. Download and install the appropriate graphics card
drivers, see below.
(2) via PC
Ensure the graphics card used is HDR capable, ie HDMI2.0a or DP1.4(with HDR
option) compliant and HDR graphics driver is installed. HDR capable player
application must be used, eg Cyberlink PowerDVD 17, Windows 10 Movies and TV
app.
Setting Up the Monitor
|
27
For example Dell XPS8910, Alienware Aurora R5, bundled with the below graphics
cards.
Dell Graphics driver with HDR support: Refer to Dell support page to download the
latest graphics driver that supports HDR playback for your PC/Notebook.
Nvidia
HDR capable Nvidia graphics cards: GTX1070, GTX1080, P5000, P6000, etc. For
a full range of HDR capable Nvidia graphics cards please refer to Nvidia website
Driver that supports Full Screen Playback mode(eg PC games, UltraBluRay players),
HDR on Win10 Redstone 2 OS: 381.65 or later.
AMD
HDR capable AMD graphics cards: RX480, RX470, RX460, WX7100, WX5100,
WX4100, etc. For a full range of HDR capable AMD graphics cards please refer to
www.amd.com Check HDR driver support information and download the latest
Intel (Integrated Graphics)
HDR capable system: CannonLake or later
Suitable HDR player: Windows 10 Movies and TV app
OS with HDR support: Windows 10 Redstone 3
driver
NOTE:HDR playback via OS (eg playback of HDR in a window within desktop)
requires Win 10 Redstone 2 or later with appropriate player applications, eg
PowerDVD17. Playing back protected content will require appropriate DRM
software and/or hardware, eg Microsoft Playready(TM).
Please refer to Microsoft website for HDR support information.
28
|
Setting Up the Monitor
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (see Connecting
Your Monitor for cable attachment) organize all cables as shown above.
Removing the Monitor Stand
CAUTION: To prevent scratches on the LCD screen while removing the
stand, make sure that the monitor is placed on a soft, clean surface.
NOTE: The procedure below is applicable for the default stand. If you
purchased any other stand, see the documentation shipped with the stand to
set it up.
To remove the stand:
1
2
3
Place the monitor on a soft cloth or cushion.
Press and hold the stand-release button.
Lift the stand up and away from the monitor.
Setting Up the Monitor
|
29
Wall Mounting (Optional)
UP2718Q
Flat Panel Monitor
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Monitor Plano Panel
Numéro de modèle /ֺ垹: UP2718Qt
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㐔㷡㢬ஔWistron Corporation
Wistron InfoComm (Zhongshan) Corporation
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NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1
2
3
Place the monitor on a soft cloth or cushion on a stable, flat table.
Remove the stand.
Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4
5
Attach the mounting bracket from the wall mounting kit to the monitor.
Mount the monitor on the wall by following the instructions that comes with the
wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum
weight/load bearing capacity of 5.98 kg (13.18 lb).
30
|
Setting Up the Monitor
Operating the Monitor
Turning on the Monitor
Press the
button to turn on the monitor.
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.
1
2 3 4 5
6
Operating the Monitor
|
31
The following table describes the front panel buttons:
Front-Panel Button
1
Description
Use this button to choose from a list of preset
color modes.
Shortcut key:
Preset Modes
2
3
4
Use this button to directly access the “Brightness/
Contrast” menu.
Shortcut key:
Brightness/Contrast
Use this button to choose from a list of Input Source.
Shortcut key:
Input Source
Use this menu button to launch the on-screen display
(OSD) and select the OSD menu.
Menu
Exit
5
6
Use this button to go back to the main menu or exit
the OSD main menu.
Use the Power button to turn the monitor On and Off.
The white LED indicates the monitor is On and fully
functional.
Power (with power light
indicator)
A glowing white LED indicates DPMS Power Save
Mode.
32
|
Operating the Monitor
Front-Panel Button
Use the buttons on the front of the monitor to adjust the image settings.
1
2
3
Front Panel Button
1
Description
Use the Up (increase) and Down (decrease) keys to adjust
items in the OSD menu.
Up
Down
2
3
Use the OK button to confirm your selection.
OK
Use the Back button to go back to the previous menu.
Back
Operating the Monitor
|
33
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: Any changes you make using the OSD menu are automatically saved if
you move to another OSD menu, exit the OSD menu, or wait for the OSD menu
to disappear.
1 Press the
button to launch the OSD menu and display the main menu.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
75%
75%
Display
PIP/PBP
USB Selection
Menu
Personalize
Others
2 Press the
and
buttons to move between options. As you move from one
icon to another, the option name is highlighted.
3 Press the
4 Press the
5 Press
or
or
buttons to select the desired parameter.
or button, according to the
button once to activate the highlighted option.
and
to enter the slide bar and then use the
indicators on the menu, to make your changes.
6 Select the
to return to previous menu or
to accept and return to previous
menu.
34
|
Operating the Monitor
Icon Menu and
Submenus
Description
Brightness/
Contrast
Use this menu to activate Brightness/Contrast adjustment.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
75%
Display
PIP/PBP
75%
USB Selection
Menu
Personalize
Others
Brightness
Contrast
Brightness adjusts the luminance of the backlight
(minimum 0; maximum 100).
Press the
Press the
button to increase brightness.
button to decrease brightness.
Adjust the Brightness first, and then adjust Contrast only if
further adjustment is necessary.
Press the
button to increase contrast and press the
button to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and
lightness on the monitor.
Input Source
Use the Input Source menu to select between different
video inputs that are be connected to your monitor.
Dell UltraSharp 27 Monitor
Brightness/Contrast
DP
Input Source
Color
mDP
Display
HDMI1
PIP/PBP
HDMI2
USB Selection
Menu
Auto select
Reset Input Source
On
Personalize
Others
DP
Select DP input when you are using the DP (DisplayPort)
connector.
Use
to select the DP input source.
Operating the Monitor
|
35
Icon Menu and
Submenus
Description
mDP
Select mDP input when you are using the
mDP (mini DisplayPort) connector.
Use
to select the mDP input source.
HDMI 1
Select the HDMI 1 input when you are using the HDMI
connector.
Use
to select the HDMI 1 input source.
HDMI 2
Select the HDMI 2 input when you are using the HDMI
connector.
Use
to select the HDMI 2 input source.
Auto Select
Use
to select Auto Select, the monitor scans for available
input sources.
Reset Input
Source
Resets your monitor’s Input Source settings to the factory
defaults.
Color
Use the Color menu to adjust the color setting mode.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Preset Modes
Input Color Format
Reset Color
Standard
RGB
Display
PIP/PBP
USB Selection
Menu
Personalize
Others
36
|
Operating the Monitor
Icon Menu and
Submenus
Description
Preset Mode
When you select Preset Modes, you can choose Standard,
ComfortView, Movie, Game,Color Temp., Color Space, or
Custom Color from the list.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Standard
ComfortView
Movie
Display
Preset Modes
Game
PIP/PBP
Color Temp.
Color Space
Custom Color
USB Selection
Menu
Personalize
Others
• Standard: Default color settings. This is the default preset
mode.
• ComfortView: Decreases the level of blue light emitted
from the screen to make viewing more comfortable for
your eyes.
NOTE: To reduce the risk of eye strain and neck/arm/back/
shoulders pain from using the monitor for long periods of
time, we suggest you to :
•
•
•
•
Set the screen about 20 to 28 inches (50-70 cm) from
your eyes.
Blink frequently to moisten or rewet your eyes when
working with the monitor.
Take regular and frequent breaks for 20 minutes every
two hours.
Look away from your monitor and gaze at a distant
object at 20 feet away for at least 20 seconds during the
breaks.
•
Perform stretches to relieve tension in the neck/arm/
back/shoulders during the breaks.
• Movie: Ideal for movies.
• Game: Ideal for most gaming applications.
• Color Temp.: The screen appears warmer with a red/yellow
tint with slider set at 5,000K or cooler with blue tint with
slider set at 10,000K.
NOTE: When Smart HDR is ON, Movie and Game preset
modes will operate with backlight local dimming.
Operating the Monitor
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37
Icon Menu and
Submenus
Description
• Color Space: Allows users to select the color space: Adobe
RGB, sRGB,DCI-P3, REC2020,REC709,CAL1, CAL2.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Adobe RGB
sRGB
DCI-P3
REC2020
REC709
CAL1
Display
Preset Modes
PIP/PBP
USB Selection
Menu
YYYY-MM-DD
YYYY-MM-DD
CAL2
Personalize
Others
– Adobe RGB: This mode is compatible with Adobe
RGB (100% coverage).
– sRGB: Emulates 100% sRGB.
– DCI-P3: This mode reproduces 97.7% of DCI-P3
digital cinema color standard.
– REC2020: This mode matches 76.9% REC2020
standard.
– REC709: This mode matches 100% REC709 standard.
– CAL1/CAL2: User calibrated preset mode using Dell
Ultrasharp Color Calibration Software or other Dell
approved software. Dell Ultrasharp Color Calibration
Software works with the X-rite colorimeter i1Display
Pro. The i1Display Pro can be purchased from the
Dell Electronics, Software and Accessories website.
NOTE: Accuracy of sRGB, Adobe RGB, REC2020,REC709,
DCI-P3, CAL1 and CAL2 are optimized for RGB input color
format.
NOTE: Factory Reset will remove all calibrated data in CAL1
and CAL2.
NOTE: YYYY-MM-DD depicts last calibration date. If this
space is blanked it means no calibration was saved.
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Operating the Monitor
Icon Menu and
Submenus
Description
• Custom Color: Allows you to manually adjust the color
settings. Press the
and
buttons to adjust the Red,
Green, and Blue values and create your own preset color
mode.
Use the
and
buttons to select the Gain, Offset, Hue,
Saturation.
Dell UltraSharp 27 Monitor
Custom Color
Gain
Oꢀset
Hue
Saturation
– Gain: Select it to adjust input RGB signal gain level
(default value are 100).
– Offset: Select it to adjust RGB black-level offset value
(default value are 50) to control your monitor base
color.
– Hue: Select it to adjust RGBCMY hue value
individually (default value are 50).
– Saturation: Select it to adjust RGBCMY saturation
value individually (default value are 50).
Operating the Monitor
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39
Icon Menu and
Submenus
Description
Input Color
Format
Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected to a
computer (or DVD player) using the HDMI or DP-mDP cable.
YPbPr: Select this option if your DVD player supports only
YPbPr output.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display
Input Color Format
RGB
PIP/PBP
USB Selection
Menu
YPbPr
Personalize
Others
Hue
Use
or
to adjust the hue from 0 to 100.
NOTE: Hue adjustment is available only for Movie and Game
mode.
Saturation
Use
or
to adjust the saturation from 0 to 100.
NOTE: Saturation adjustment is available only for Movie and
Game mode.
Reset Color
Display
Resets your monitor’s color settings to the factory defaults.
Use the Display menu to adjust image.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Aspect Ratio
Wide 16:9
50
Sharpness
Display
Response Time
Uniformity Compensation
Smart HDR
Normal
Oꢀ
PIP/PBP
USB Selection
Menu
Vivid
Reset Display
Personalize
Others
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Operating the Monitor
Icon Menu and
Submenus
Description
Aspect Ratio
Sharpness
Adjust the image ratio to Wide 16:9, Auto Resize, 4:3, or 1:1.
Makes the image look sharper or softer.
Use
or
to adjust the sharpness from ‘0’ to ‘100’.
Response Time Allows you to set the Response Time to Normal or Fast.
Uniformity
Select screen brightness and color uniformity compensation
Compensation settings.
Uniformity Compensation adjusts different areas of the
screen with respect to the center to achieve uniform
brightness and color over the entire screen.
Smart HDR
Allow you to set the HDR to OFF, Normal or Vivid.
NOTE:Vivid maps to REC 2020. Normal maps to DCI-P3.
Restores the display settings to factory defaults.
Reset Display
PIP/PBP
This function brings up a window displaying image from
another input source. Thus you can watch two images from
different sources at the same time.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display
PIP/PBP Mode
Oꢀ
PIP/PBP
USB Selection
Menu
Personalize
Others
Sub - Window
Main Window
DP
X
mDP
HDMI 1 HDMI 2
DP
√
X
√
√
√
√
X
√
√
√
√
X
mDP
√
√
√
HDMI 1
HDMI 2
Operating the Monitor
|
41
Icon Menu and
Submenus
Description
PIP/PBP Mode Adjusts the PBP (Picture by Picture) model to PIP Small, PIP
Large, or PBP. You can disable this feature by selecting Off.
Oꢀ
PIP Small PIP Large
PBP
PIP/PBP (Sub) Select between the different video signals that may be
connected to your monitor for the PIP/PBP sub-window.
PIP Location
Select PIP sub-window position.
Use or to browse and to select Top-Right, Top-
Left, Bottom-Right, or Bottom-left.
USB Select
Switch
Select to switch between the USB upstream sources in PBP
mode.
Audio
Allows you to set the audio source from the main window or
the sub-window.
Contrast (Sub) Change Contrast settings of Sub video.
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Operating the Monitor
Icon Menu and
Submenus
Description
USB Selection
Select the USB upstream signals from the list: DP, mDP
and HDMI, thus the monitor’s USB downstream port (eg.
keyboard and mouse) can be used by the current input
signals when connecting a computer to either one of the
upstream ports.
The display and USB upstream ports connection can be
changed by selecting the input source function.
When you use only one upstream port, the connected
upstream port is active.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display
USB
USB
1
DP
PIP/PBP
USB Selection
Menu
2
HDMI
1
Personalize
Others
NOTE: To prevent data damage or loss, before changing
USB upstream ports, make sure that NO USB storage devices
are in use by the computer connected to the monitor’s USB
upstream port.
USB 1
USB 2
Use the
Use the
to Indicate the input signal for USB 1.
to Indicate the input signal for USB 2.
Operating the Monitor
|
43
Icon Menu and
Submenus
Description
Menu
Select this option to adjust the settings of the OSD, such as,
the languages of the OSD, the amount of time the menu
remains on screen, and so on.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Language
Transparency
Timer
English
20
Display
PIP/PBP
USB Selection
Menu
20
s
Reset Menu
Personalize
Others
Language
Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese,
Russian, Simplified Chinese, or Japanese).
Transparency
Select this option to change the menu transparency by using
and
(min. 0 / max. 100).
Timer
OSD Hold Time: Sets the length of time the OSD remains
active after you press a button.
Use the
and
buttons to adjust the slider in 1-second
increments, from 5 to 60 seconds.
Reset Menu
Personalize
Restore the menu settings to factory defaults.
Select from Preset Modes, Brightness/Contrast, Input
Source, Aspect Ratio,PBP Mode, or Smart HDRand set as
shortcut key.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Shortcut Key
Shortcut Key
Shortcut Key
1
Preset Modes
2
3
Brightness/Contrast
Input Source
Display
Power Button LED
USB
On During Active
Oꢀ During Standby
Enable
PIP/PBP
USB Selection
Menu
Monitor Sleep
Reset Personalization
Personalize
Others
Power Button Allows you to set the state of the power light to save energy.
LED
44
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Operating the Monitor
Icon Menu and
Submenus
Description
USB
Allows you to enable or disable USB function during monitor
standby mode.
NOTE: USB ON/OFF under standby mode is only available
when the USB upstream cable is unplugged. This option will
be greyed out when the USB upstream cable plugs in.
Monitor Sleep Sleep After Timeout: Monitor goes into sleep after timeout.
Never: Monitor never goes into sleep.
Reset
Restores shortcut keys to factory defaults.
Personalization
Other
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display Info
Auto Rotation
DDC/CI
On
On
Display
LCD Conditioning
Firmware
Oꢀ
PIP/PBP
M2T101
Enable
USB Selection
Menu
Acknowledge SDK Access
Reset Others
Factory Reset
Personalize
Others
Select this option to adjust the OSD settings, such as the
DDC/CI, LCD conditioning, and so on.
Display Info
Displays the monitor’s current settings.
Auto Rotation
The OSD shall be rotated to clockwise or anti-clockwise
depending on the direction of the display is pivoted.
Operating the Monitor
|
45
Icon Menu and
Submenus
Description
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows
you to adjust the monitor settings using software on your
computer.
Select Off to turn off this feature.
Enable this feature for best user experience and optimum
performance of your monitor.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display
DDC/CI
On
Oꢀ
PIP/PBP
USB Selection
Menu
Personalize
Others
LCD
Conditioning
Helps reduce minor cases of image retention. Depending on
the degree of image retention, the program may take some
time to run. Select On to start the process.
Dell UltraSharp 27 Monitor
Brightness/Contrast
Input Source
Color
Display
LCD Conditioning
On
Oꢀ
PIP/PBP
USB Selection
Menu
Personalize
Others
Firmware
Firmware version
Acknowledge
SDK Access
Allow you to acknowledge application’s access to monitor.
Reset Others
Restores other settings, such as DDC/CI, to factory defaults.
Factory Reset
Restores all OSD settings to the factory defaults.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.
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Operating the Monitor
OSD Warning Messages
When the monitor does not support a particular resolution mode, you can see the
following message:
Dell UltraSharp 27 Monitor
The current input timing is not supported by the monitor display. Please
change your input timing to 3840x2160, 60Hz or any other monitor
listed timing as per the monitor specifications.
UP2718Q
This means that the monitor cannot synchronize with the signal that it is receiving from
ranges addressable by this monitor. Recommended mode is 3840 x 2160.
You can see the following message before the DDC/CI function is disabled:
Dell UltraSharp 27 Monitor
The function of adjusting display setting using PC
application will be disabled.
Do you wish to disable DDC/CI function?
Yes
No
UP2718Q
When the monitor enters the Power Save mode, the following message appears:
Dell UltraSharp 27 Monitor
Entering Power Save Mode.
UP2718Q
Operating the Monitor
|
47
If you press any button other than the power button, the following messages will appear
depending on the selected input:
Dell UltraSharp 27 Monitor
No DP signal from your device.
Press any key on the keyboard or move the mouse or wake it up.
If there is no display, press the monitor button again to select
the correct input source.
UP2718Q
When user try to change preset mode when Smart HDR is ON, the following message
will show:
Dell UltraSharp 27 Monitor
Currently processing HDR content…
To change preset mode, stop playing the HDR content.
Alternatively, switch oꢀ the Smart HDR function in Display settings.
UP2718Q
If any B/L zone operate > 90% duty cycle for 30min continuously, will turn off B/L local
dim/boost for 30min. When the local dimming is disable,the following messages will
appear on screen for 3 seconds:
Dell UltraSharp 27 Monitor
Backlight Local Dimming is Disabled.
UP2718Q
If either DP, mDP, HDMI1 or HDMI2 input is selected and the corresponding cable is not
connected, a floating dialog box as shown below appears.
Dell UltraSharp 27 Monitor
No DP Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
or
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Operating the Monitor
Dell UltraSharp 27 Monitor
No mDP Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
or
Dell UltraSharp 27 Monitor
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
or
Dell UltraSharp 27 Monitor
No HDMI2 Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
Operating the Monitor
|
49
Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1
Turn off both your computer and the monitor.
2
Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital and the analog cables from the back of computer.
3
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.
Dell UltraSharp 27 Monitor
No DP Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
or
Dell UltraSharp 27 Monitor
No mDP Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
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Troubleshooting
or
Dell UltraSharp 27 Monitor
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
or
Dell UltraSharp 27 Monitor
No HDMI2 Cable
The display will go into Power Save Mode in 4 minutes.
UP2718Q
4
5
This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
Troubleshooting
|
51
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
1 2 3 4 5
6
To run the built-in diagnostics:
1
Make sure that the screen is clean (no dust particles on the surface of the screen).
Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
2
3
4
5
6
7
Press and hold Button 1 for 5 seconds. A gray screen appears.
Carefully inspect the screen for abnormalities.
Press Button 1 on the front panel again. The color of the screen changes to red.
Inspect the display for any abnormalities.
Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text
screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.
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Troubleshooting
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power No picture
LED off
• Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
No Video/Power No picture or no • Increase brightness & contrast controls via OSD.
LED on
brightness
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in
Missing Pixels
LCD screen has • Cycle power on-off.
spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at: http://
Stuck-on Pixels LCD screen has • Cycle power On-Off.
bright spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at: http://
Brightness
Problems
Picture too dim • Reset the monitor to factory settings.
or too bright
• Adjust brightness & contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks • Contact Dell immediately.
• Do not perform any troubleshooting steps.
Intermittent
Problems
Monitor
• Ensure that the video cable connecting the
malfunctions on monitor to the computer is connected properly
& off
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Troubleshooting
|
53
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color
Picture missing • Perform monitor self-test.
color
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention Faint shadow
• Use the Power Management feature to turn off
from a static
image left on
from the static
the monitor at all times when not in use (for more
the monitor for appears on the • Alternatively, use a dynamically changing
a long period of screen
time
screensaver.
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is Image is
too small
• Check the Aspect Ratio setting in the Display
centered on
menu OSD.
screen, but does • Reset the monitor to factory settings.
not fill entire
viewing area
No Input Signal No picture,
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
• Reset the computer or video player.
when user
controls are
pressed
the LED light is
white
The picture
The picture
• Due to different video formats (aspect ratio) of
does not fill the cannot fill the
entire screen
DVDs, the monitor may display in full screen.
height or width • Run the built-in diagnostics.
of the screen
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Troubleshooting
Specific
Symptoms
What You
Experience
Possible Solutions
No image
Black screen
• Verify which DP standard (DP 1.1a or DP 1.4) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.4 to DP 1.1a.
when using DP
connection to
the PC
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is USB peripherals • Check that your monitor is turned ON.
not working
are not working • Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Switch off and then turn on the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
Supre Speed
USB 3.0
interface is slow. peripherals
working slowly
Super Speed
USB 3.0
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
or not working • Reconnect the upstream cable to your computer.
at all
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
Wireless USB
Wireless USB
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the wireless
USB receiver as far away as possible from the
USB 3.0 port.
peripherals stop peripherals
working when a responding
USB 3.0 device slowly or only
is plugged in
working as
the distance
between itself
and its receiver
decreases
Troubleshooting
|
55
Appendix
Safety Instructions
For displays with glossy bezels the user should consider the placement of the display as
the bezel may cause disturbing reflections from surrounding light and bright surfaces.
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).
FCC Notices (U.S. only) and Other Regulatory
Information
For FCC notices and other regulatory information, see the regulatory compliance
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
To get online Monitor support content:
To contact Dell for sales, technical support, or customer service issues:
1
2
Verify your country or region in the Choose A Country/Region drop-down menu
at the top-left corner of the page.
3
4
5
Click Contact Us next to the country dropdown.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you.
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Appendix
Setting Up Your Monitor
Setting Display Resolution to 3840 x 2160 (maximum)
For best performance, set the display resolution to 3840 x 2160 pixels by performing the
following steps:
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 3840 x 2160.
4 Click OK.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 3840 x2160.
4 Click Apply.
If you do not see the recommended resolution as an option, you may need to update
your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the given steps.
Dell computer
driver for your graphics card.
2 After installing the drivers for your graphics adapter, attempt to set the resolution to
3840 x 2160 again.
NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell
to inquire about a graphics adapter that supports these resolutions.
Appendix
|
57
Non-Dell computer
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2 Right-click on the desktop and click Personalization.
3 Click Change Display Settings.
4 Click Advanced Settings.
5 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, AMD, Intel etc.).
6 Refer to the graphic card provider website for updated driver (for example,
7 After installing the drivers for your graphics adapter, attempt to set the resolution
to 3840 x 2160 again.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click Display adapter properties.
4 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, AMD, Intel etc.).
5 Refer to the graphic card provider website for updated driver (for example,
6 After installing the drivers for your graphics adapter, attempt to set the resolution
to 3840 x 2160 again.
NOTE: If you are unable to set the recommended resolution, please contact the
manufacturer of your computer or consider purchasing a graphics adapter that
supports the video resolution.
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Appendix
Maintenance Guidelines
Cleaning Your Monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
For best practices, follow these instructions in the list below while unpacking, cleaning,
or handling your monitor:
•
To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed
air.
•
Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
•
•
If you notice white powder when you unpack your monitor, wipe it off with a cloth.
Handle your monitor with care as a darker-colored monitor may get scratched and
show white scuff marks more than a lighter- colored monitor.
•
To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
Appendix
|
59
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