BROTHER FAX 255 User Manual

FAX 255  
FAX 275  
®
i
BrotherNumbers  
Fax-Back System  
Brother Customer Service has installed an easy-to-use Fax-Back System, so  
you can get instant answers to common technical questions and product  
information for all Brother products. This system is available 24 hours a  
day, 7 days a week. You can use the system to send faxes to any fax  
machine, not just the one from which you are calling.  
If you can’t resolve a difficulty with your fax machine using this manual,  
call our Fax-Back System, and follow the voice prompts to receive faxed  
instructions about using the system and an index of Fax-Back subjects.  
USA:  
1-800-521-2846  
From within Canada: 1-800-681-9838  
The Brother Fax-Back System number (USA Only) has been preprogrammed  
01  
on One Touch key  
.
Brother on the World Wide Web  
You can find more information about Brother products, from product  
specification sheets to Frequently Asked Questions (FAQs), on the World  
Wide Web. Visit us at  
Brother Bulletin Board  
Brother’s Bulletin Board Numbers are  
USA:  
1-888-298-3616  
From within Canada: 1-514-685-2040  
For Customer Service  
USA:  
1-800-284-4329 (voice)  
1-908-575-8790 (fax)  
From within Canada: 1-800-853-6660 (voice)  
1-514-685-4898 (fax)  
From within Montreal: 1-514-685-6464 (voice)  
ii  
Ordering Accessories and Supplies  
For best quality results use only genuine Brother accessories, available at  
most Brother retailers. If you cannot find the accessory you need and you  
have a Visa, MasterCard, Discover, or American Express credit card, you  
can order accessories directly from Brother. (In the USA, you can visit us  
online for a complete selection of Brother accessories and supplies available  
for purchase.  
USA:  
1-888-879-3232 (voice)  
1-800-947-1445 (fax)  
From within Canada: 1-800-668-2768 (voice)  
Description  
Item  
98´ Therma Plus Paper “Feels like plain paper”  
(2 rolls per box)  
6890  
98´ Therma Plus Paper “Feels like plain paper”  
(4 rolls per box)  
6840  
Original Document Catch Tray  
Documment support  
CT-70  
UF6820-000  
UG1570001 (USA)  
Telephone Line Cord  
Telephone Handset  
UG3565001 (CANADA)  
UF6857004 (FAX 255)  
UF6857008 (FAX 275)  
UG3543004 (FAX 255)  
UG3543003 (FAX 275)  
Handset Curled Cord  
Owner’s Manual for FAX 255/275  
UF0831001  
iii  
Notice – Disclaimer of Warranties  
(For USA and Canada)  
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS,  
EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR)  
MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING  
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  
REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES  
NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS  
REGARDING THE USE OR THE RESULTS OF THE USE OF THE  
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,  
RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK  
AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS  
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS  
NOT PERMITTED BY SOME STATES IN THE USA AND SOME  
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT  
APPLY TO YOU.  
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU  
FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES  
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,  
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,  
AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE  
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE  
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO  
NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR  
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE  
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT  
BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL  
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS  
OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT  
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR  
OTHERWISE), WILL BE LIMITED TO $50.  
iv  
BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY  
A LIMITED WARRANTY  
(For USA Only)  
This warranty gives you certain rights and  
you may also have other rights that may  
vary from state to state.  
What Brother will do: Brother (or its  
Authorized Service Center) will evaluate your  
report of a possible defect to determine  
whether a defect exists, and if it does exist,  
Brother (or its Authorized Service Center) will  
repair or (at Brother’s option) replace the  
Product with a product that performs the  
same functions and performs as well as the  
original Product. Brother reserves the right  
to supply refurbished or remanufactured  
replacement products provided that the  
replacement products conform to the  
manufacturer’s specifications for new products.  
The repaired or replacement product will be  
returned to you at no cost.  
This warranty is given only to the end-use  
purchaser of the accompanying product  
(referred to in this warranty as “this  
Product”).  
What is covered: Brother warrants to you  
for the Warranty Period that there are no  
defects in the materials, workmanship or  
Year 2000 compliance of this Product. The  
“Warranty Period” is 90 days from the date  
you purchased this product.  
What is NOT covered: This warranty is  
Exchange Service:  
VOID  
that is, this Product has no  
warranty — if: (1) you did not purchase this  
Product from an authorized Brother reseller  
within the United States, (2) this Product  
has been serviced, modified or tampered  
with by anyone other than an Authorized  
Service Representative of Brother, (3) the  
serial number has been modified, defaced or  
removed from this Product, (4) this Product  
has been abused or damaged, or (5) non  
Brother®-brand or non Brother approved  
parts, supplies, or other accessories have  
been used with this Product.  
Exchange service will expedite, in most  
instances by the next business day, the  
exchange of your non working Product with  
a
supply refurbished or remanufactured  
product that conform to the manufacturer’s  
specifications for new products. The supply  
refurbished or remanufactured Product you  
receive will be covered by the balance of  
the limited warranty period remaining on the  
original Product, plus an additional thirty (30)  
days.  
You will keep the replacement  
Product that is sent to you and must return  
(or be billed up to the cost of a new  
product) your original non working product,  
which shall become the property of Brother.  
You must call Brother Customer Service and  
if the representative cannot correct the  
product’s malfunction over the telephone and  
you elect the exchange service, you must  
provide information pertaining to this Product  
and you must also provide a valid major  
credit card number. Your credit card will be  
charged up to the cost of a new Product if:  
(i) you do not return your original Product to  
Brother within five (5) business days; (ii) the  
malfunctions of your original Product are not  
covered by the limited warranty; (iii) the  
proper packaging instructions are not followed  
and has caused damage to the product; or  
(iv) the warranty period on your original  
What to do if you think your Product is  
defective:  
Call our Customer Service Hotline at 1-800-  
284-4329, or if you suspect a defect in  
materials or workmanship in this Product,  
you can report it to a Brother Authorized  
Service Center. During the Warranty Period,  
supply Brother’s representative with a copy  
of your dated bill of sale showing that this  
Product was purchased within the United  
States. For the name of your Brother  
Authorized Service Center, call 1-800-521-  
2846. After contacting the Brother Authorized  
Service Center, you may be required to  
deliver or send the Product properly  
packaged, freight prepaid, to the Authorized  
Service Center together with a photocopy of  
your bill of sale.  
v
BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY  
A LIMITED WARRANTY  
(For USA Only)  
Product has expired or has not been  
sufficiently validated with a copy of the proof  
of purchase (bill of sale). The Brother  
Customer Service Representative will ship the  
exchange Product with return instructions and  
prepaid return airbill. Follow the return  
instructions. You must return the original  
Product in the same shipping carton in  
which the exchanged Product was received  
and include a copy of proof of purchase  
(bill of sale). Retain your original accessory  
This Limited Warranty is the only warranty  
that Brother is giving for this Product. It is  
the final expression and the exclusive and  
only statement of Brother’s obligations to  
you. It replaces all other agreements and  
under-standings that you may have with  
Brother or its representatives.  
This Limited Warranty (and Brother’s  
obligation to you) may not be changed in  
any way unless you and Brother sign the  
same piece of paper in which we (1) refer  
to this Product and your bill of sale date,  
(2) describe the change to this warranty and  
(3) agree to make that change.  
items and  
a
copy of the return airbill,  
signed by the courier.  
Limitations:  
Repair or replacement as described above is  
your sole and exclusive (that is, your only)  
remedy if this Product is defective. Brother  
is not responsible for damage to or loss of  
any equipment, media, programs or data  
related to the use of this Product. Except  
for that repair or replacement, Brother shall  
not be liable for any direct, indirect,  
incidental or consequential damages or  
specific relief. Because some states do not  
allow the exclusion or limitation of  
consequential or incidental damages, the  
above limitation may not apply to you.  
Product Support: Toll-free customer service  
and technical support is available for  
hardware operational assistance at 1-800-284-  
4329. At any time, free technical support in  
the form of Frequently Asked Questions,  
troubleshooting tips and service center locator  
is available through our fax back system at  
1-800-521-2846 or Brother’s Internet Web  
Site (www.brother.com).  
BROTHER INTERNATIONAL CORPORATION  
100 SOMERSET CORPORATE BLVD.  
BRIDGEWATER, NEW JERSEY 08807-0911  
THIS WARRANTY IS GIVEN IN LIEU OF  
ALL OTHER WARRANTIES, WRITTEN OR  
Please record your model and serial number  
and your date and location of Purchase  
below for your records. Keep this information  
with your proof of purchase (bill of sale) in  
case your Product is lost, stolen or requires  
service.  
Model # ______________________________  
Serial #_______________________________  
Date of purchase: ______________________  
Store where purchased: _________________  
Location of store: ______________________  
ORAL,  
WHETHER  
EXPRESSED  
BY  
AFFIRMATION, PROMISE, DESCRIPTION,  
DRAWING, MODEL OR SAMPLE. ANY  
AND ALL WARRANTIES OTHER THAN  
THIS ONE, WHETHER EXPRESS OR  
IMPLIED, INCLUDING IMPLIED WARRAN  
TIES OF MERCHANTABILITY AND FITNESS  
FOR  
A
PARTICULAR PURPOSE, ARE  
HEREBY DISCLAIMED.  
Important: We recommend that you keep all  
original packing materials, in the event that  
you ship this product.  
vi  
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE  
LIMITED WARRANTY  
(For Canada Only)  
Pursuant to this limited warranty of 1 year from the date of purchase for labour and  
parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service  
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or  
workmanship. This Limited Warranty does not include cleaning, consumables (including,  
without limitation, print cartridges, print head, toner and drum) or damage caused by  
accident, neglect, misuse or improper installation or operation, any damage caused from  
service, maintenance, modifications, or tampering by anyone other than a Brother  
Authorized Service Representative, or from the use of supplies or consumable items that  
are non-Brother products. Operation of the MFC/Facsimile machine in excess of the  
specifications or with the Serial Number or Rating Label removed shall be deemed  
abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In  
order to obtain warranty service, the MFC/Facsimile machine must be delivered or  
shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service  
Center, together with your Proof of Purchase in the form of a Sales Receipt.  
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on  
applicable models) during shipping will cause severe damage to the MFC/Facsimile and  
will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)  
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your  
print head resulting from packing without the ink cartridges will VOID your warranty.  
(Refer to your Operation Manual for proper packaging.)  
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED  
INCLUDING,  
WITHOUT  
LIMITATION,  
ANY  
IMPLIED  
WARRANTIES  
OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE  
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.  
No oral or written information, advice or representation provided by Brother, its  
Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create  
another warranty or modify this warranty. This warranty states Brother’s entire liability  
and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine  
to operate properly.  
Neither Brother nor anyone else involved in the development, production, or delivery of  
this MFC/Facsimile machine shall be liable for any indirect, incidental, special,  
consequential, exemplary, or punitive damages, including lost profits, arising from the use  
of or inability to use the product, even if advised by the end user/purchaser of the  
possibility of such damages. Since some Provinces do not allow the above limitation of  
liability, such limitation may not apply to you.  
This Limited Warranty gives you specific legal rights and you may also have other  
rights which vary from Providence to Providence.  
Warranty Service is available at Brother Authorized Service Centers throughout  
Canada. For Technical Support or for the name and location of your nearest  
Authorized Service Center call 1-800-853-6660. Within Montreal, please call 685-6464.  
Internet support: [email protected] or browse  
Brother International Corporation (Canada) Ltd.  
1 Rue Hôtel de Ville  
Dollard-Des-Ormeaux, QC H9B 3H6  
vii  
Year 2000 Compliant  
Brother is addressing the Year 2000 related  
issues for all Brother fax machines and  
multi-function centers. Our focus is to ensure  
that our bundled third party software will  
continuetoproperlyprocessdate/timedataafter  
January 1, 2000.  
Brotherfaxmachinesandmulti-functioncenters  
will function properly after January 1, 2000,  
provided that all non-Brother hardware,  
software and firmware used by our customers  
in connection or combination with Brother fax  
machines, and bundled software, accurately  
exchange  
date  
data  
with  
the  
Brother products.  
Please continue to check our Web page for  
updates at http://www.brother.com. All  
remedies will be provided to individual  
customers via software patches through  
software download or from Brother  
Customer Service.  
viii  
ix  
Table of Contents  
Introduction  
Using This Manual ...................................................................................................... 1  
Finding Information .................................................................................................... 1  
Test Sheet Procedures (for USA only) ..................................................................... 2  
About Fax Machines ................................................................................................... 2  
Fax Tones and Handshake .......................................................................................... 2  
Control Panel Overview ............................................................................................. 4  
FAX 255 and FAX 275 ............................................................................................... 4  
1
Set Up and  
Connections  
2
Caution ........................................................................................................................... 5  
Packing List .................................................................................................................. 6  
Choosing a Location.................................................................................................... 7  
Assembly ........................................................................................................................ 7  
Load the recording paper ............................................................................................ 7  
About Brother Paper ............................................................................................. 9  
Connect the handset .................................................................................................... 9  
Connect the power cord ............................................................................................ 10  
Connect the telephone line........................................................................................ 10  
Attach the document support .................................................................................... 10  
Special Line Considerations ...................................................................................... 11  
Roll Over Phone Lines ........................................................................................ 11  
Two-Line Phone System...................................................................................... 11  
Converting Telephone Wall Outlets..................................................................... 11  
Installing fax machine, External Two-Line TAD,  
and Two-Line Telephone ................................................................................. 12  
Multi-Line Connections (PBX) ................................................................................ 13  
If you are installing the fax machine to work with a PBX: ........................... 14  
Custom Features on Your Phone Line ...................................................................... 14  
Connecting an External Telephone Answering Device (TAD) ................................. 14  
Sequence ............................................................................................................. 14  
Connections ........................................................................................................ 15  
Outgoing Message (OGM) ................................................................................. 16  
Connecting an External Telephone ........................................................................... 16  
T A B L E O F C O N T E N T S  
x
On-Screen  
User-Friendly Programming................................................................................... 17  
Programming  
3
4
Function Mode .......................................................................................................... 17  
Alternating Displays ................................................................................................. 18  
Function Selection Table........................................................................................... 19  
Initial Setup  
Getting Started ........................................................................................................... 23  
Setting Dialing Mode (Tone/Pulse) .......................................................................... 23  
Setting Date and Time............................................................................................... 23  
Setting Station ID...................................................................................................... 24  
Entering Text ...................................................................................................... 25  
Inserting Spaces ............................................................................................. 25  
Making Corrections ....................................................................................... 25  
Repeating Letters ........................................................................................... 25  
Special Characters and Symbols .................................................................... 25  
Setting Up Your Area Code (For USA Only)............................................................ 26  
Setting Beeper Volume ............................................................................................. 27  
Setting the Handset Volume ...................................................................................... 27  
Setting Volume Amplify ..................................................................................... 28  
Setting the Speaker Volume ...................................................................................... 28  
Setting the Ring Volume ........................................................................................... 28  
Memory Storage ....................................................................................................... 28  
Setup  
Receive  
5
Basic Receiving Operations ..................................................................................... 29  
Select Answer Mode ................................................................................................. 29  
To select or change your Answer Mode ......................................................... 30  
Setting Ring Delay .................................................................................................... 30  
Setting F/T Ring Time .............................................................................................. 31  
Easy Receive ............................................................................................................. 31  
Advanced Receiving Operations ............................................................................ 32  
Operation from Extension Telephone ....................................................................... 32  
For FAX/TEL Mode Only .................................................................................. 33  
Changing Remote Codes .................................................................................... 33  
To change Remote Codes............................................................................... 33  
Polling ....................................................................................................................... 34  
Setting Up Polling Receive ................................................................................ 34  
Setup  
Send  
Before You Begin ........................................................................................................ 35  
ADF (Automatic Document Feeder) ........................................................................ 36  
Resolution ................................................................................................................. 36  
Contrast ..................................................................................................................... 36  
Manual Transmission ................................................................................................ 37  
Automatic Transmission ........................................................................................... 37  
Manual and Automatic Fax Redial ........................................................................... 37  
6
T A B L E O F C O N T E N T S  
xi  
Advanced Sending Operations ............................................................................... 38  
Overseas Mode ......................................................................................................... 38  
Delayed FAX ............................................................................................................ 38  
Next-Fax Reservation (For FAX 275 Only).............................................................. 39  
Multiple Resolution Transmission ............................................................................ 40  
Setting Up Polling Transmit ..................................................................................... 40  
Canceling a Scheduled Job ....................................................................................... 41  
Interrupting Delayed Fax and Polling Transmit Jobs ............................................... 41  
Setup Auto Dial  
Numbers  
Storing Numbers for Easy Dialing ........................................................................ 43  
Storing One Touch Dial Numbers............................................................................. 43  
Access Codes and Credit Card Numbers .................................................................. 44  
Storing Speed Dial Numbers .................................................................................... 45  
Changing One Touch and Speed Dial Numbers ....................................................... 46  
7
Telephone  
Operation  
8
Dialing Options .......................................................................................................... 47  
Manual Dialing ......................................................................................................... 47  
One Touch Dialing .................................................................................................... 48  
Speed Dialing............................................................................................................ 48  
Hold .......................................................................................................................... 48  
Pause ......................................................................................................................... 49  
Tone/Pulse ................................................................................................................. 49  
Searching Telephone Index ....................................................................................... 49  
Telephone  
Service  
Custom Features ........................................................................................................ 51  
Distinctive Ring ........................................................................................................ 51  
Registering the Distinctive Ring Pattern ............................................................ 52  
Caller ID ................................................................................................................... 53  
Caller ID Log...................................................................................................... 53  
Printing the Caller ID Log .................................................................................. 53  
Viewing the Caller ID Log ................................................................................. 54  
Returning a Call from the Log............................................................................ 55  
Registering a Caller ID Number ......................................................................... 56  
9
Making  
Copies  
Copy Functions .......................................................................................................... 57  
10  
Printing  
Reports  
FAX Settings ............................................................................................................... 59  
To Print a Report ....................................................................................................... 60  
Transmission Verification (Xmit) Report ................................................................. 60  
Using the Trans. Verify Key...................................................................................... 60  
11  
T A B L E O F C O N T E N T S  
xii  
Important  
Standard Telephone and FCC Notices.................................................................. 61  
Information  
12  
These notices are in effect on models sold and used in the United States only. ....... 64  
Federal Communications Commission Compliance Notice  
(For USA Only) ............................................................................................... 63  
Industry Canada Compliance Statement (For Canada Only) ............................. 63  
Important Safety Instructions.................................................................................... 64  
Compilation and Publication Notice .................................................................. 66  
Trademarks ......................................................................................................... 66  
Troubleshooting  
and Maintenance  
13  
Troubleshooting ......................................................................................................... 67  
Fax-Back System ...................................................................................................... 67  
Brother on the World Wide Web ............................................................................... 67  
Brother Bulletin Board.............................................................................................. 67  
Error Messages ......................................................................................................... 68  
Recording Paper Jam ................................................................................................ 71  
If You Are Having Difficulty with Your Fax Machine ............................................. 72  
Printing or Receiving Faxes ............................................................................... 72  
Condensed Print and Horizontal Streaks;  
Top and Bottom of Sentences Cut Off ........................................................ 72  
Enabling/Disabling Anti-Curl Check Sheet (ACS) ........................................ 72  
Vertical Black Lines When Receiving ........................................................... 72  
Phone Line or Connections ................................................................................ 72  
Fax Machine Does Not Answer When Called ............................................... 72  
No Dial Tone on the Handset ......................................................................... 73  
Sending Faxes..................................................................................................... 73  
Poor Transmitting Quality.............................................................................. 73  
Dialing Does Not Work.................................................................................. 73  
Vertical Black Lines When Sending .............................................................. 73  
Handling Incoming Calls.................................................................................... 73  
Double Ring in FAX/TEL Mode ................................................................... 73  
Transferring a Call to the Fax Machine ......................................................... 74  
Fax Machine “Hears” Voice as CNG Tone .................................................... 74  
Transmission Verification Report Prints “Result: NG” ................................. 74  
Custom Features on a Single Line ................................................................. 74  
For Customer Service ............................................................................................... 74  
Specifications  
Specifications .............................................................................................................. 75  
14  
Glossary ....................................................................................................................... 77  
Index ............................................................................................................................. 79  
1
Introduction  
1
UsingThis Manual  
Thank you for purchasing a Brother fax machine. This fax machine has been  
designed to be simple to use, with LCD screen prompts to guide you through  
functions. However, you can use your fax machine to its fullest potential by  
taking a few minutes to read this manual.  
Help  
Additionally, your fax machine has a Help Key. Press  
basic operational steps and functions.  
to print a list of  
Finding Information  
All chapter headings and subheadings are listed in the Table of Contents.  
You will be able to find information about a specific feature or function by  
checking the Index at the back of this manual. Also, throughout this manual,  
you’ll see special symbols alerting you to important information, cross-  
references, and warnings. Illustrations of some screen displays also help  
you choose the correct key-presses.  
C H A P T E R O N E  
2
Test Sheet Procedures (for USA only)  
After programming your Station ID, please fill out the TEST SHEET  
included with your fax machine and fax it to Brother’s Automated Fax  
Response System as your first transmission. This will verify that your  
fax machine is properly installed.  
See  
Setting  
Station ID  
p. 24  
When this document is received a confirmation sheet will be sent back to  
your machine. To get a response, be sure to set up your Station ID.  
USA  
1-908-685-9283 (fax)  
About Fax Machines  
If you’re a first-time fax machine user, fax operation might seem a little  
mysterious. You’ll soon get used to the unusual fax tones on your phone  
line, and be able to send and receive faxes easily.  
Fax Tones and Handshake  
When someone is sending a fax, the fax machine sends fax calling tones, (CNG  
tones) — soft, intermittent beeps at 4-second intervals. You’ll hear them when  
Start  
you dial and press  
, and they continue for about 40 seconds after dialing.  
During that time, the sending machine must begin the “handshake” with the  
receiving machine. Each time you use automatic procedures to send a fax, you  
are sending CNG tones over the phone line. You’ll soon learn to listen for these  
soft beeps each time you answer a phone on your fax line, so you know if you  
are receiving a fax message.  
The receiving fax responds with fax receiving tones — loud, chirping  
sounds. A receiving fax chirps for about 40 seconds over the phone line, and  
the screen displays RECEIVE. If your fax machine is set to the FAX ONLY  
Mode, it will answer every call automatically with fax receiving tones.  
Even if the other party hangs up, your fax machine continues to send the  
“chirps” for about 40 seconds, and the screen continues to display  
Stop  
RECEIVE. To cancel the receiving mode, press  
.
I N T R O D U C T I O N  
3
When your fax machine answers in FAX/TEL Mode, the fax machine listens  
for CNG tones and then responds with receiving tones.  
The fax “handshake” is the time in which the sending machine’s CNG tones  
and the receiving machines “chirps” overlap. This must be for at least 2 to 4  
seconds, so the machines can understand how each is sending and receiving the  
fax. The handshake cannot begin until the call is answered, and the CNG tones  
only last for about 40 seconds after the number is dialed. Therefore, it’s  
important for the receiving machine to answer the call in as few rings as  
possible.  
When you have an external telephone answering device (TAD) on your fax line,  
your TAD will determine the number of rings before the call is answered. Pay  
special attention to the directions in the Installation chapter for connecting a  
TAD to your fax machine.  
C H A P T E R O N E  
4
Control Panel Overview  
FAX 255 and FAX 275  
17  
18  
16  
15  
14  
13  
FAX 275  
12  
11  
10  
Se t  
Mode Resolution  
Function Trans.Verify Tel-index  
Help  
L
Volume  
H
ABC  
DEF  
MN O  
W XYZ  
01  
06  
02  
07  
03  
08  
04  
09  
05  
10  
Hook  
1
2
3
4
9
G HI  
JKL  
Hold/ Caller ID  
Redial/ Pause  
Speed Dial  
PQRS  
TUV  
Stop  
Cop y  
Sta rt  
5
6
7
8
14 Resolution  
Sets the resolution when  
Help  
10  
11  
5
Dial Pad  
1
Hook  
Lets you dial  
telephone and fax  
numbers without  
lifting the handset.  
Prints a quick  
reference Help List.  
Dials phone and fax  
numbers, and can be  
used as a keyboard  
for entering  
information into the  
fax machine.  
you send a fax or make a  
copy.  
Tel-index  
15 Mode  
Lets you look up  
numbers stored in the  
dialing memory.  
Use to select how fax  
machine will handle  
incoming calls.  
Hold/Caller ID  
2
3
Lets you put calls  
on hold. Also, lets  
you view or print  
the Caller ID list.  
6
Stop  
Stops a fax, cancels  
an operation or exits  
from function mode.  
Trans. Verify  
Lets you print the  
Transmission  
Verification Report  
for your last  
transmission.  
12  
13  
Set  
16  
17  
Stores a function setting  
into the fax machine.  
Redial / Pause  
Re-dials the last  
number called.  
Also inserts a  
pause in autodial  
numbers.  
Copy  
Makes a copy.  
7
8
(Left Arrow)  
(Right Arrow)  
Volume  
Function  
Start  
Moves the LCD cursor  
to the left or right.  
Adjusts speaker, ring  
and handset volume.  
Lets you access the  
Starts an operation,  
such as sending a  
fax.  
function and  
programming mode.  
Speed Dial  
4
Lets you dial  
stored phone  
numbers by  
pressing a two-  
digit number.  
9
One Touch  
Dial Keys  
These ten keys give  
you instant access to  
previously stored  
phone numbers.  
18 Liquid Crystal Display  
Displays messages to  
help you set up and  
operate your fax  
machine.  
5
Set Up and  
Connections  
2
Caution  
Never install telephone wiring during a lightning storm.  
1
2
We recommend that this product be used with a surge protection device  
to protect the product against lightning storms.  
Never install a telephone jack in a wet location unless the jack is  
specifically designed for a wet location.  
3
4
Never touch telephone wires or terminals that are not insulated unless  
the telephone line has been disconnected at the network interface.  
Use caution when installing or modifying telephone lines.  
5
6
Avoid using a telephone (other than a cordless type) during an electrical  
storm. There may be a remote risk of electric shock from lightning.  
Do not use the telephone to report a gas leak in the vicinity of the leak.  
7
8
For PLUGGABLE EQUIPMENT, the socket-outlet should be installed  
near the equipment and should be easily accessible.  
C H A P T E R T W O  
6
Packing List  
Make sure you have the following items:  
Document Support  
Telephone  
Line Cord  
One Starter Roll  
of Brother  
Therma PLUS  
Telephone  
Handset  
Recording Paper  
(LETTER up to 25 pages,  
A4 up to 24 pages)  
Handset  
Curled Cord  
Owner’s  
Manual  
Brother  
StartCard  
NOTICE: If an item is missing, call Brother Customer Service at  
1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or  
1-514-685-6464 (from within Montreal). See Ordering Accessories and  
Supplies on page ii for the correct item numbers.  
Whenever you transport the fax machine, use the packing materials that  
came with your machine. If you do not pack the fax machine correctly, you  
may void your warranty.  
S E T U P A N D C O N N E C T I O N S  
7
Choosing a Location  
Place your fax machine on a flat, stable surface, such as a desk. Select a  
place that is free of vibration and shocks. Locate the fax machine near a  
telephone jack and a standard, grounded power outlet.  
Avoid placing your machine in a high-traffic area. Do not place near  
heaters, air conditioners, water, chemicals or refrigerators. Do not expose  
the fax machine to direct sunlight, excessive heat, moisture or dust. Do not  
connect your machine to electrical outlets controlled by wall switches or  
automatic timers. Disruption of power can wipe out information in the  
unit’s memory. Do not connect your machine to electrical outlets on the  
same circuit as large appliances or other equipment that might disrupt the  
power supply. Avoid interference sources, such as speakers or the base units  
of cordless phones.  
Assembly  
Load the recording paper  
Open the cover by placing your finger in the groove under the cover  
and lifting up.  
1
Pull up the blue release lever so you can remove the three protective  
2
sheets (initial set up) or any paper remaining in the machine from the  
last roll.  
C H A P T E R T W O  
8
Unwrap the new recording paper roll and insert it into the paper bin,  
3
with the paper feeding from the bottom of the roll.  
Limited to  
2.76 inches (70 mm)  
Raise the paper enough to pass it over the  
of the machine. Make sure there is no slack.  
until it feeds out the front  
4
Pull down the blue lever and close the cover.  
5
S E T U P A N D C O N N E C T I O N S  
9
About Brother Paper  
For the best print quality, use Brother Therma Plus Paper, Item Numbers  
6890 (two 98’ rolls) or 6840 (four 98’ rolls). Therma Plus paper is thicker,  
like plain paper, and produces the best print quality.  
The recording paper roll size for your fax machine is limited to a diameter  
of 2.76 inches (70 mm). You can use a 164’ roll of thinner thermal paper as  
long as it meets these requirements.  
Connect the handset  
Connect the curled handset cord to the bottom of the handset and the side of  
the fax machine.  
EXT.  
LINE  
EXT.  
EXT.  
LINE  
Telephone  
line cord  
Handset  
curled cord  
C H A P T E R T W O  
10  
Connect the power cord  
When you connect the power, the screen displays 01/01 00:00 FAX.  
NOTICE:  
1) This fax must be grounded using a three-prong plug.  
2) Since the fax machine is grounded through the power outlet, you can  
protect yourself from potentially hazardous electrical conditions on the  
telephone network by keeping the power to your machine on when you  
connect it to a telephone line. Similarly, you can protect yourself when  
you want to move your machine, by disconnecting the telephone line  
first, and then the power cord.  
3) Lightning and power surges can damage this product! We recommend that  
you use a quality surge protection device on the AC power line as well as  
on the telephone line, or unplug the telephone line and electrical cords  
during a lightning storm.  
Connect the telephone line  
Connect one end of the telephone line cord to the jack labeled LINE on the  
left side of the fax machine. Connect the other end to a modular wall jack.  
Attach the document support  
Attach the document support as shown in the illustration below.  
Document  
support  
EXT.  
LINE  
S E T U P A N D C O N N E C T I O N S  
11  
Special Line Considerations  
Roll Over Phone Lines  
A roll over phone system is a group of two or more separate telephone lines  
that pass incoming calls to each other if they are busy. The calls are usually  
passed down or “rolled over” to the next available phone line in a preset  
order.  
Your fax machine can work in a roll over system as long as it is the last  
number in the sequence, so the call cannot roll away. Do not put the  
fax machine on any of the other numbers; when the other lines are busy and  
a second fax call is received, the fax call is transferred to a line that does  
not have a fax machine. Your fax machine will work best on a dedicated  
line.  
Two-Line Phone System  
A two-line phone system iÄ-nothing more than two separate phone numbers  
on the same wall outlet. The two phone numbers can be on separate jacks  
(RJ11) or combined into one jack (RJ14). Your fax machine must be  
plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and  
appearance and both may contain four wires (black, red, green, yellow). To  
test the type of jack, plug in a two-line phone and see if it can access both  
lines. If it can, you must separate the line for your fax machine.  
Converting Telephone Wall Outlets  
There are three ways to convert to an RJ11 receptacle. The first two ways  
may require assistance from the telephone company. You can change the  
wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an  
RJ11 wall outlet installed and slave or jump one of the phone numbers to it.  
C H A P T E R T W O  
12  
The third way is the easiest: Buy a triplex adapter. You can plug a triplex  
adapter into an RJ14 outlet. It separates the wires into two separate RJ11  
jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your fax  
machine is on Line 1, plug the fax machine into L1 on the triplex adapter. If  
your fax machine is on Line 2, plug it into L2 on the triplex adapter.  
Triplex Adapter  
RJ14  
RJ11  
RJ14  
Installing fax machine, External Two-Line TAD,  
and Two-Line Telephone  
When you are installing an external two-line telephone answering device  
(TAD) and a two-line telephone, your fax machine must be isolated on one  
line at both the wall jack and at the TAD. The most common connection is  
to put the fax machine on Line 2, which is our assumption in the following  
steps. The back of the two-line TAD must have two telephone jacks: one  
labeled L1 or L1/L2, and the other labeled L2. You will need at least three  
telephone line cords, the one that came with your fax machine and two for  
your external two-line TAD. You will need a fourth line cord if you add a  
two-line telephone.  
Place the two-line TAD and the two-line telephone next to your  
fax machine.  
1
2
Plug one end of the telephone line cord for your fax machine into the  
L2 jack of the triplex adapter. Plug the other end into the LINE jack on  
the left side of the fax machine.  
Plug one end of the first telephone line cord for your TAD into the L1  
jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack  
of the two-line TAD.  
3
S E T U P A N D C O N N E C T I O N S  
13  
Plug one end of the second telephone line cord for your TAD into the  
L2 jack of the two-line TAD. Plug the other end into the EXT. jack on  
the left side of the fax machine.  
4
Triplex Adapter  
Two Line Phone  
Two Line External TAD  
Fax Machine  
You can keep two-line telephones on other wall outlets as always. There are  
two ways to add a two-line telephone to the fax machine’s wall outlet. You  
can plug the telephone line cord from the two-line telephone into the L1+L2  
jack of the triplex adapter. Or, you can plug the two-line telephone into the  
TEL jack of the two-line TAD.  
Multi-Line Connections (PBX)  
Most offices use a central telephone system. While it is often relatively  
simple to connect the fax machine to a key system or a PBX (Private Branch  
Exchange), we suggest that you contact the company that installed your  
telephone system and ask them to connect the fax machine for you. It is  
advisable to have a separate line for the fax machine. You can then leave the  
fax machine in FAX ONLY Mode to receive faxes any time of day or night.  
See  
Easy Receive  
p. 31  
If the fax machine is to be connected to a multi-line system, ask your  
installer to connect the unit to the last line on the system. This prevents the  
unit from being activated each time a telephone call is received.  
As with all fax units, this machine must be connected to a two wire system. If  
your line has more than two wires, proper connection of the fax machine  
cannot be made.  
C H A P T E R T W O  
14  
If you are installing the fax machine to work with a PBX:  
It is not guaranteed that the unit will operate correctly under all circum-  
stances with a PBX. Any cases of difficulty should be reported first to  
the company that handles your PBX.  
1
2
3
If all incoming calls will be answered by a switchboard operator, it is  
recommended that the Answer Mode be set to MANUAL. All incoming  
calls should initially be regarded as telephone calls.  
The unit may be used with either pulse or tone dialing telephone service.  
Custom Features on Your Phone Line  
If you have telephone services (offered by your telephone company) on your  
phone line, please see Telephone Service, chapter 9.  
Connecting an External  
Telephone Answering Device (TAD)  
Sequence  
You might choose to connect an additional answering system. When you  
have an external TAD on the same telephone line as the fax machine, the  
TAD answers all calls. The fax machine “listens” for fax calling (CNG)  
tones. If it hears them, the fax machine takes over the call and receives the  
fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue  
playing your outgoing message so your caller can leave you a voice  
message.  
The TAD must answer within four rings (the recommended setting is two  
rings). The fax machine cannot hear CNG tones until the TAD has answered  
the call, and with four rings there are only 8–10 seconds of CNG tones left  
for the fax “handshake.” Make sure you carefully follow instructions in this  
manual for recording your outgoing message. We do not recommend using  
the toll-saver feature on your external TAD if it exceeds 4 rings.  
S E T U P A N D C O N N E C T I O N S  
15  
Do not connect a TAD elsewhere on the same phone line—your fax  
machine and TAD will both try to control the line.  
EXT.  
LINE  
You may connect an external TAD to a separate wall jack only if you  
subscribe to your telephone company’s Distinctive Ring service, have  
registered the distinctive ring pattern on your fax machine and use that  
number as a fax number and set your fax machine’s Answer mode to  
MANUAL.  
Connections  
The external TAD must be plugged into the left side of the fax machine, into the  
jack labeled EXT. Your fax machine cannot work properly if you plug the TAD  
into a wall jack.  
Plug the telephone line cord from the wall jack into the left side of the  
fax machine, in the jack labeled LINE.  
1
Plug the telephone line cord from your TAD into the left side of the  
fax machine, in the jack labeled EXT. (Make sure this cord is connected  
to the TAD at the TAD’s telephone line jack, and not its telephone set  
jack.)  
2
Set your external TAD to four rings or less. (The fax machine’s Ring  
Delay setting does not apply).  
3
Record the outgoing message (see next page).  
Set the TAD to answer calls.  
4
5
6
Set the Answer Mode to TAD:ANSWER MACH.  
C H A P T E R T W O  
16  
Outgoing Message (OGM)  
Timing is important in recording this message. The message sets up the  
ways to handle both manual and automatic fax reception.  
Record 5 seconds of silence at the beginning of your message. (This  
allows your fax machine time to listen for the fax CNG tones of  
automatic transmissions before they stop.)  
1
Limit your speaking to 20 seconds.  
2
3
End your 20-second message by giving your Fax Receive Code for  
people sending manual faxes. For example:  
“After the beep, leave a message or send a fax by pressing  
Start.”  
5 1 and  
We recommend beginning your OGM with an initial 5-second silence  
because the fax machine cannot hear fax tones over a resonant or loud  
voice. You may try omitting this pause, but if your fax machine has trouble  
receiving, then you must rerecord the OGM to include it.  
Connecting an External Telephone  
Your fax machine is equipped with a handset that you can use as a regular  
phone. However, you can also connect a separate telephone (or telephone  
answering device) directly to your fax machine.  
Connect the modular plug on the telephone’s line cord to the jack labeled  
EXT. on the left side of the fax machine.  
Whenever this phone (or TAD) is in use, the screen displays EXT. TEL IN  
USE, and, if the fax machine handset is lifted, an alarm sounds. To  
disconnect the call on the external phone and switch to the fax machine,  
Hook  
press  
.
17  
On-Screen  
Programming  
3
User-Friendly Programming  
See  
Using This  
Manual p. 1  
We have designed your fax machine with on-screen programming and a  
Help key. User-friendly programming helps you take full advantage of all  
the functions your fax machine has to offer.  
Since your fax programming is done on the LCD, we created step-by-step  
on-screen prompts to help you program your fax machine. All you need to  
do is follow the prompts as they guide you through the function menu  
selections and programming options and settings.  
Function Mode  
Function  
You can access the function mode by pressing  
. When you enter the  
function mode, your fax machine displays a list of main menu options from  
which you can choose. These options appear one after the other on the display.  
Set  
Select a menu option by pressing  
when the option appears on the screen.  
The display will scroll the options within that menu.  
You can “scroll” more quickly through options by pressing  
. When the  
Set  
screen displays your selection, press  
. (Use  
to scroll backward if  
you passed your choice or to save key strokes. Both arrow keys show all  
options, in the opposite order.)  
Set  
Before you press  
after entering information in a field using the dial pad,  
you can correct a mistake. Use  
incorrect characters.  
to back up and then type over the  
When you finish a function, the screen displays ACCEPTED.  
Stop  
If you want to exit the Function Mode, press  
.
C H A P T E R T H R E E  
18  
Alternating Displays  
When you see alternating displays, the LCD sometimes alternates between  
the currently selected option, and a help message giving brief instructions  
about how to proceed. The display you’ll probably see most often is shown  
below, showing you, when you place a document in the feeder, that you can  
dial a number and send a fax, or you can make a copy.  
FAX: NO. & START  
COPY: PRESS COPY  
O N - S C R E E N P R O G R A M M I N G  
19  
Function Selection Table  
If you have a basic understanding of how to program your fax machine, you  
can perform most of the programming settings without the Owner’s Manual.  
To help you understand the function selections, options, and settings that  
are found in your fax programs, use the Function Selection Table below.  
1. INITIAL SETUP  
Function  
Description  
Factory Set  
Page  
1. TONE/PULSE  
2. DATE/TIME  
Selects dialing mode.  
TONE  
23  
23  
Enter date and time for LCD  
display and to print on  
transmissions.  
2000 1/1 00:00  
3. STATION ID  
4. BEEPER  
Program name, fax number to  
appear on each transmitted page.  
24  
Adjust volume level of beeper.  
LOW  
OFF  
27  
27  
5. VOLUMEAMPLIFY For the hearing-impaired, you  
can set the volume to  
AMPLIFY:ON, on either a  
permanent or temporary basis.  
2. SETUP RECEIVE  
Function  
Description  
Factory Set  
Page  
1. RING DELAY  
Number of rings before fax  
machine answers in FAX/TEL or  
FAX modes.  
RING DELAY: 04  
30  
2. F/T RING TIME  
3. EASY RECEIVE  
4. REMOTE CODE  
5. POLLING RX  
Sets the time for “double ring” in  
FAX/TEL mode.  
20  
31  
31  
33  
34  
Receive fax messages without  
pressing the Start key.  
ON  
Enter code to activate or deactivate ON ( 51, #51)  
machine from a remote location.  
Sets up your fax machine to poll  
another fax machine.  
OFF  
C H A P T E R T H R E E  
20  
3. SETUP SEND  
Function  
Description  
Factory Set  
Page  
1. CONTRAST  
Change lightness or darkness of a  
fax you are sending.  
AUTO  
36  
2. RESOLUTION  
Allows you to change resolutions  
page by page.  
STANDARD  
OFF  
36  
38  
3. OVERSEAS MODE Adjusts for sometimes difficult  
overseas transmissions  
4. DELAYED FAX  
5. POLLED TX  
Send documents later.  
38  
40  
Sets up your fax machine with a  
document to be retrieved by  
another fax machine.  
OFF  
4. CANCEL JOB  
Function  
Description  
Factory Set  
Factory Set  
Page  
Cancel a delayed fax or polling  
job.  
41  
5. INTERRUPT  
Function  
Description  
Page  
Send a fax now, even if you have  
the machine set to send a fax  
later, or ifyou have it set for  
Polling.  
41  
6. SET AUTO DIAL  
Function  
Description  
Factory Set  
Page  
1. ONE-TOUCH DIAL Dial numbers stored in memory  
43  
by pressing only one key.  
2. SPEED-DIAL  
Dial numbers stored in memory  
by pressing only three keys.  
45  
O N - S C R E E N P R O G R A M M I N G  
21  
7. PRINT REPORTS  
Function  
Description  
Factory Set  
Page  
1. XMIT REPORT  
2. ALL DIAL  
OFF  
60  
60  
60  
60  
Print lists and reports of activity.  
(Details in Chapter 11)  
3. TEL. INDEX  
4. USER SETTINGS  
0. TEL SERVICE  
Function  
Description  
Factory Set  
Page  
1. DISTINCTIVE  
Use with phone company distinctive  
ringing service to register the ring  
pattern with fax machine.  
OFF  
51  
2. CALLER ID  
(For USA only)  
Register your AREA CODE to  
dial from log.  
000  
26  
C H A P T E R T H R E E  
22  
23  
Initial Setup  
4
Getting Started  
Setting Dialing Mode (Tone/Pulse)  
Your fax machine comes set to accommodate tone (multi-frequency) dialing  
service. If you have pulse (rotary) dialing service, you need to change the  
dialing mode.  
Function  
1
1
Press  
,
,
.
1
DIALING:TONE?  
DIALING:PULSE?  
Set  
Use  
or  
to select TONE or PULSE and press  
.
2
3
Stop  
Press  
to exit.  
Setting Date and Time  
Your fax machine displays the date and time, and prints it on every fax you  
send.  
In the event of a power failure, the fax machine maintains date and time  
information for up to two hours. All other settings remain unaffected.  
Function  
1
2
Press  
,
,
.
1
ENTER YEAR:XX  
Set  
Enter the last two digits of the year and press  
.
2
ENTER MONTH:XX  
Enter two digits for the month (for example, enter 09 for September, or  
3
Set  
10 for October) and press  
.
C H A P T E R F O U R  
24  
ENTER DAY:XX  
Set  
Enter two digits for the day (for example, 06) and press  
.
4
ENTER TIME:XX:XX  
Enter the time in 24-hour format (for example, enter 15:25 for 3:25 PM)  
5
6
Set  
and press  
.
Stop  
Press  
. The screen now displays the date and time you set, and  
displays it whenever the fax machine is standing by.  
Setting Station ID  
You can store your name and fax number to be printed on all fax pages.  
Function  
1
3
Press  
,
,
.
1
FAX:  
Set  
Enter your fax number (up to 20 digits) and press  
.
2
NAME:  
Use the dial pad to enter your name or company name (up to 20  
See  
Entering Text  
p. 25  
3
4
Set  
characters) and press  
.
Stop  
Press  
. The screen returns to the date and time.  
I N I T I A L S E T U P  
25  
Entering Text  
When you are setting certain functions, such as the Station ID, you may  
need to enter text into the fax machine. Most keys on the dial pad have three  
or four letters printed above them. The keys for 0, # and  
printed letters because they are used for special characters.  
don’t have  
By pressing the appropriate number on the dial pad the correct number of  
times, you can access the character you want.  
Press Key  
one time  
two times three times four times  
A
D
G
J
B
E
C
F
2
3
4
5
6
7
8
9
H
K
N
Q
U
X
I
L
O
R
V
Y
M
P
S
Z
T
W
Inserting Spaces  
If you want to enter a blank space, press  
twice.  
Making Corrections  
If you entered a letter incorrectly and want to change it, press  
to move  
Stop  
the cursor after the last correct letter. Then press  
; the letters above and  
to the right of the cursor are deleted. Re-enter the correct text and/or digits.  
You can also back up and type over incorrect letters.  
Repeating Letters  
If you need to enter a character assigned to the same key as the previous  
character, press  
to move the cursor to the right.  
Special Characters and Symbols  
Press  
for (space) ! “ # $ % & ’ ( ) + , - . /  
*
Press # for : ; < = > ? @ [ ] ^ _  
Press Ø for É À È Ê Î Ç Ë Ö 0  
C H A P T E R F O U R  
26  
NOTICE  
The Telephone Consumer Protection Act of 1991 makes it unlawful  
for any person to use a computer or electronic device to send any  
message via a telephone fax machine unless such messages clearly  
contain, in a margin at the top or bottom of each transmitted page, or  
on the first page of the transmission, the date and time it is sent and  
an identification of the business or other entity or other individual  
sending the message and the telephone number of the sending  
machines or such business, other entity or individual.  
In order to program this information into your fax machine, complete  
the steps described on pages 23–24.  
If you do not enter a fax number, no additional information can be  
entered.  
To enter a space, press  
characters.  
once between numbers and twice between  
If your Station ID has already been programmed, the screen prompts  
“1” to make a change, or “2” to exit without changing.  
Setting Up Your Area Code (For USA Only)  
You must set up your area code in Caller ID.  
Function  
0
2
Press  
,
,
.
1
2
AREA CODE:000  
Set  
Use the dial pad to enter your area code and press  
.
AREA CODE:908  
Stop  
Press  
to exit.  
3
I N I T I A L S E T U P  
27  
Setting Beeper Volume  
You can set the beeper to LOW, HIGH or OFF. The default setting is LOW.  
When the beeper is set to LOW or HIGH, the fax machine beeps every time  
you press a key or make an error, and at the end of fax sending or receiving.  
Function  
1
4
Press  
Press  
Press  
,
,
.
1
2
3
Set  
or  
to exit.  
to select your setting and press  
.
Stop  
Setting the Handset Volume  
Before you begin to use the fax machine, you must decide if you need to set  
the handset volume to AMPLIFY:ON for a user who is hearing-impaired.  
The AMPLIFY volume level complies with FCC standards.  
VOLUME AMPLIFY: OFF  
This default setting is appropriate if none of the users are hearing-impaired.  
During a conversation, users can press  
or  
on the control panel to  
adjust the volume. When the handset is replaced, the handset volume remain  
until you change it again.  
VOLUME AMPLIFY: ON–TEMPORARY  
This setting is appropriate if some of the users are hearing-impaired. During  
a conversation, users can press  
or  
on the control panel to adjust  
the volume to LOW, HIGH or AMPLIFY. When the handset is replaced, the  
handset volume will returns to the default setting of LOW.  
VOL AMPLIFY:ON–PERMANENT  
Choose VOL AMPLIFY:ON–PERMANENT if all of the users are hearing-  
impaired. During a conversation, users can press  
or  
on the  
control panel to adjust the volume to LOW, HIGH or AMPLIFY. When the  
handset is replaced, the handset volume returns to the default setting of  
AMPLIFY.  
When you press  
or  
on the control panel to adjust the volume, the  
display shows the setting you are choosing. Each key press changes the  
volume to the next setting.  
It is important that you do not choose PERMANENT unless all users  
are hearing-impaired. Otherwise, the default setting of AMPLIFY may  
damage the hearing of some users.  
C H A P T E R F O U R  
28  
Setting Volume Amplify  
Please carefully read “Setting the Handset Volume” before you do the  
following steps:  
Function  
1
5
Press  
,
,
.
1
2
VOL AMPLIFY:OFF?  
SELECT <- -> & SET  
Press  
or  
to select VOL AMPLIFY:OFF? if none of the  
users are hearing-impaired and go to Step 4—OR—If some or all of the  
users are hearing-impaired, select VOL AMPLIFY:ON?.  
PERMANENT?  
SELECT <- -> & SET  
Press  
or  
to select PERMANENT? if all the users are  
3
hearing-impaired—OR—Select TEMPORARY? if only some of the  
users are hearing-impaired.  
Set  
Press  
Press  
.
4
5
Stop  
to exit.  
Setting the Speaker Volume  
You can adjust the speaker volume when your fax machine is onhook (after  
Hook  
you pressed  
), by selecting a speaker volume level.  
Press  
or  
to adjust the volume level. The display shows the setting  
you are choosing. Each key press changes the volume to the next setting.  
The new setting will remain until you change it again.  
Setting the Ring Volume  
You can adjust the ring volume when your fax machine is idle. You can  
select a ring volume level or press until the ring is off.  
Press  
or  
to adjust the volume level. With each key press, the  
fax machine rings so you can hear the current setting and the display shows  
the setting you are choosing. Each key press changes the volume to the next  
setting. The new setting will remain until you change it again.  
Memory Storage  
In the event of a power failure, all settings in the INITIAL SETUP, SETUP  
RECEIVE and SET AUTO DIAL functions are stored permanently. You  
may have to reset the date and time.  
29  
Setup  
Receive  
5
Basic Receiving Operations  
Select Answer Mode  
MANUALYou must answer all calls yourself. If you hear fax tones, press  
See  
Distinctive  
Ring  
Start  
to begin receiving the fax, then hang up. You must use this mode with  
Distinctive Ringing.  
p. 51  
FAX ONLY—The fax machine automatically answers every call as a fax  
call. You cannot receive a voice call, but you can dial out and make a voice  
call.  
See  
For FAX/TEL  
Mode Only  
p. 33  
FAX/TEL—The fax machine automatically answers every call. If the call is  
a fax, it prints the fax. If the call is not a fax, it signals you with a double  
ring (ring-ring), different from the phone company ringing, to alert you to  
pick up the call. If you select this setting, you’ll need to set the Ring Delay  
and F/T Ring Time features (on the following pages). If you have extension  
phones on the same line as the fax machine, set the Ring Delay to 4.  
TAD—This is the only setting in which you can use an external answering  
machine. Your telephone answering device is connected to your FAX, and  
answers every call. Once the TAD answers, the FAX listens for fax tones. If  
it detects fax tones, it prints the fax.  
The TAD setting works only with an external telephone answering device  
(TAD); it does not work with telephone company voice mail. Ring Delay  
and F/T Ring Time do not work in this setting.  
C H A P T E R F I V E  
30  
Current  
Answer Mode  
09/06 15:25 FAX  
Se t  
Mode Resolution  
L
Volume  
H
To select or change your Answer Mode  
Mode  
Press  
. The screen displays your current selection.  
FAX ONLY  
1
FAX/TEL  
TAD:ANSWER MACH.  
MANUAL  
Mode  
Continue to press  
until your new selection appears. After 2  
2
seconds, the screen returns to the date and time display, along with your  
new Answer Mode setting.  
If you’re changing Answer Mode while in another operation, the screen  
returns to the current operation display.  
See  
Easy Receive  
p. 31  
Setting Ring Delay  
The Ring Delay setting determines the number of times the fax machine rings  
before it answers. If you have extension phones on the same line as the fax  
machine, keep the Ring Delay default setting of 4.  
and  
Operation from  
Extension  
Telephone  
p. 32  
Function  
2
1
Press  
,
,
.
1
2
Press  
or  
to select how many times the line rings before the  
fax machine answers (00 – 04). If you select 00, the line doesn’t ring at  
and  
Set  
all and press  
.
For FAX/TEL  
Mode Only  
p. 33  
Stop  
Press  
to exit.  
3
S E T U P R E C E I V E  
31  
Setting F/T Ring Time  
You need to determine how long the fax machine will notify you with its  
special double-ring when you have a voice call. This double-ringing  
(F/T Ring Time) happens after the initial ringing from the telephone  
company (Ring Delay). Only the fax machine rings, for 20, 30, 40 or 70  
seconds; no other phones on that number will ring the special double-ring.  
However, you can answer the call on any extension phone on the same  
phone number as the fax machine.  
Function  
2
2
Press  
,
,
.
1
2
Press  
or  
to select how long the fax machine will ring to  
Set  
alert you that you have a voice call and press  
.
RING TIME:20 SEC  
Stop  
Press  
to exit.  
3
Now, when a call comes in and the machine is set to FAX/TEL mode, all  
phones on this line will ring the number of times you selected in Ring  
Delay.  
You can let the fax machine pick up and detect if it’s a fax or voice call. If  
it’s a fax call, the machine prints the fax. If it’s a voice call, the machine  
signals you with a double ring for the length of time you selected in F/T  
Ring Time.  
Even if the caller hangs up during the double ringing, the fax machine  
continues for the set time.  
Easy Receive  
See  
Operation from  
Extension  
Telephone  
p. 32  
Start  
When you use this feature, you don’t have to press  
when you answer a  
fax call and hear calling beeps. Just hold the handset and wait a few  
seconds. When you see RECEIVE on the fax screen or when you hear  
“chirps” through the handset of an extension phone connected to another  
wall jack, just replace the handset, and your machine does the rest.  
Selecting ON allows the fax machine to receive fax calls automatically,  
even if you lift the handset of an extension or external phone. Selecting  
SEMI lets the machine receive the call only if you’ve answered it at the fax  
machine. Selecting OFF means you’ll have to activate the fax machine  
and  
For FAX/TEL  
Mode Only  
p. 33  
Start  
5
1
yourself, by pressing  
machine.  
or by pressing  
if you are not at your  
C H A P T E R F I V E  
32  
If you’ve set the feature to ON, but your fax machine doesn’t automatically  
connect a fax call when you lift an external or extension phone handset,  
5
1
press the Fax Receive code  
. At the fax machine, lift the handset  
Start  
and press  
.
Function  
2
3
Press  
,
,
.
1
2
3
Set  
Use  
or  
to select ON, SEMI or OFF and press  
.
Stop  
Press  
to exit.  
Advanced Receiving Operations  
Operation from ExtensionTelephone  
See Easy  
Receive  
p. 31  
If you answer a fax call on an extension phone or on an external phone in  
the EXT. jack, you can make your fax machine take over by using the Fax  
5
1
Receive Code. When you press the Fax Receive Code  
machine starts to receive a fax.  
, the fax  
See  
Setting F/T  
Ring Time  
p. 31  
If the fax machine answers a voice call and double-rings for you to take  
5
1
over, use the Telephone Answer Code  
extension phone.  
to take the call at an  
If you answer a call, and no one is on the line, assume you’re receiving a fax.  
Start  
At the fax machine phone, press  
, then hang up. At an extension phone,  
5
1
press  
, wait for fax receiving tones (chirps), then hang up. At an  
5
1
external phone, press  
and wait for the phone to be disconnected  
(the screen displays RECEIVE) before you hang up. (Your caller will have to  
Start  
press  
to send the fax.)  
S E T U P R E C E I V E  
33  
For FAX/TEL Mode Only  
When the fax machine is in FAX/TEL mode, it will use the F/T Ring Time  
(double ringing) to alert you to a voice call. If you’re at the fax machine,  
you can lift the handset to answer.  
If you’re at an extension phone, you’ll need to lift the handset during the  
5
1
F/T Ring Time and press  
between the double rings. If no one is  
on the line, or if someone wants to send you a fax, send the call back to the  
5
1
fax machine by pressing  
.
Changing Remote Codes  
Remote Codes might not work with some telephone systems. The preset  
5
1
Fax Receive Code is  
. The preset Telephone Answer Code is  
5
1
.
If you are always disconnected when accessing your external TAD remotely,  
5
1
try changing the Fax Receive Code from  
to  
and the  
5
1
9
9
9
Telephone Answer Code from  
to  
.
To change Remote Codes  
Function  
2
4
Press  
Press  
,
,
.
1
2
Set  
or  
to select ON (or OFF) and press  
.
REMOTE ACT.:ON?  
Set  
If you want to, enter a new Fax Receive Code, then press  
.
3
4
*
FAX RECEIVE: 51  
Set  
If you want to, enter a new Telephone Answer Code, then press  
.
TEL ANSWER:#51  
Stop  
Press  
to exit.  
5
C H A P T E R F I V E  
34  
Polling  
Polling is the process of retrieving faxes from another fax machine. You can  
use your fax machine to “poll” other machines, or you can have someone  
poll your machine.  
All parties involved in polling need to set up their fax machines to  
accommodate polling. When someone polls your machine to receive a fax,  
they pay for the call; if you poll someone’s fax machine to receive a fax,  
you pay for the call.  
Some fax machines do not respond to the polling function.  
Setting Up Polling Receive  
Polling Receive is when you call another fax machine to receive a fax from it.  
Function  
2
5
Press  
,
,
.
1
POLLING RX:OFF?  
SELECT <- -> & SET  
Set  
Press  
or  
to choose ON and press  
.
2
ENTER FAX NO.  
PRESS START KEY  
Enter the fax number you are polling.  
3
4
Start  
Press  
. The screen displays DIALING.  
35  
Setup  
Send  
6
BeforeYou Begin  
Documents must be between 5.8 and 8.5 inches (148 and 216 mm)  
wide, and 5.9 and 23.7 inches (150 and 600 mm) long. Your fax  
machine can only scan an image 8.2 inches (208 mm) wide, regardless  
of how wide the paper is.  
Make sure you insert documents face down, top edge first.  
Adjust the paper guides to fit the width of your document.  
Paper guides  
DO NOT use curled, wrinkled, folded or ripped paper, or paper with  
staples, paper clips, paste or tape attached. DO NOT use cardboard,  
newspaper or fabric.  
Make sure documents written with ink are completely dry.  
C H A P T E R S I X  
36  
ADF (Automatic Document Feeder)  
The automatic document feeder (ADF) can hold up to 10 pages, feeding  
each one individually through the fax machine. Use standard (17 lb–24 lb)  
paper when using the ADF; if you’re using heavier paper, feed each sheet  
individually to prevent paper jams.  
Resolution  
See  
Multiple  
Resolution  
Transmission  
p. 40  
Resolution  
Press  
(before you send the fax) to select the resolution for the  
document you’re sending.  
Standard—suitable for most typed documents.  
Fine—good for small print; transmits a little slower than standard  
resolution.  
S. Fine (Super Fine)—good for small print or artwork; transmits slower than  
fine resolution.  
Photo—use when document has varying shades of gray; slowest transmission  
time.  
If the receiving fax machine does not have the resolution you select, the  
transmission will fall back to the next available resolution on receiving  
machine.  
Contrast  
If your document is very light or very dark, you might want to set the  
contrast accordingly. Use S.LIGHT to send a very light document. Use  
S.DARK to send a very dark document.  
Insert the document, face down, in the feeder.  
1
2
3
Function  
1
3
Press  
Use  
,
,
.
Set  
or  
to select AUTO, S.LIGHT or S.DARK and press  
.
ACCEPTED  
OTHER SETTINGS?  
1.YES 2.NO  
2
1
Press  
Press  
if you are finished choosing settings, and go to Step 5—OR—  
4
5
if you want to select additional settings. The display returns to  
the Setup Send menu.  
Start  
Enter a fax number and press  
to send a fax.  
Copy  
To set the contrast for a copy, press  
in Step 5.  
S E T U P S E N D  
37  
Manual Transmission  
Manual transmission lets you hear the dial tone, ringing and fax receiving  
tones before sending the fax.  
Insert the document face down in the feeder.  
1
2
Pick up the handset and listen for a dial tone  
Hook  
OR—Press  
and listen for a dial tone.  
See  
One-Touch  
Dialing  
Enter the fax number you want to call (you can enter the digits using  
the dial pad, or you can enter a One Touch or Speed Dial number or you  
can call from the Tel-index).  
3
p. 48  
Start  
When you hear the fax tone, press  
If you’re using the handset, hang up.  
.
4
5
Automatic Transmission  
This is the easiest way to send a fax. IMPORTANT: Do not pick up the  
Hook  
handset, or press  
.
Insert the document face down in the feeder.  
1
2
See  
Speed Dialing  
p. 48  
Enter the fax number from One Touch, Speed Dial, Tel-index or the dial  
pad.  
Start  
Press  
.
3
Manual and Automatic Fax Redial  
Redial/Pause  
If you’re sending a fax manually and the line is busy, press  
to  
retry the number.  
If you’re sending a fax automatically and the line is busy, the fax machine  
will redial automatically up to three times at 5 minute intervals.  
C H A P T E R S I X  
38  
Advanced Sending Operations  
Overseas Mode  
If you have difficulty sending a fax overseas, use the Overseas mode.  
After you send a fax using this feature, the feature turns itself off.  
Insert document.  
1
2
Function  
3
3
Press  
,
,
.
3.OVERSEAS MODE  
Set  
Press  
or  
to select ON (or OFF) and press  
.
3
ACCEPTED  
OTHER SETTINGS?  
1.YES 2.NO  
1
Press  
if you want to select additional settings. The display returns to  
4
2
the Setup Send menu—OR—Press  
if you are finished choosing  
settings and go to Step 5.  
Enter the fax number you’re calling.  
5
6
Start  
Press  
.
Delayed FAX  
You can use this function to send a fax up to 24 hours later.  
Insert the document in the feeder.  
1
2
3
4
Leave the document in the feeder to be scanned at the specified time.  
Function  
3
4
Press  
,
,
.
Enter the time you want the fax to be sent, in 24-hour format  
(for example, enter 19:45 for 7:45 PM) and press  
Set  
.
ACCEPTED  
OTHER SETTINGS?  
1.YES 2.NO  
S E T U P S E N D  
39  
1
Press  
if you want to select additional settings. The display returns to  
5
2
the Setup Send menu—OR—Press  
if you are finished choosing  
settings and go to Step 6.  
PRESS START KEY  
ENTER FAX NO.  
Enter the fax number.  
6
7
Start  
Press  
. The fax machine will wait until the time you have entered to  
send the fax.  
Next-Fax Reservation (For FAX 275 Only)  
Even if your fax machine is receiving another fax, you can set your machine  
to send your fax next. This way, you don’t have to wait for it to finish  
sending or receiving the other fax. You can dial this fax call manually, or by  
using Redial, One Touch, Speed Dial, or Chain dialing. (When you use One  
Touch and Speed Dial, only the memory location—not the name of the  
person you’re calling—is displayed.)  
Resolution  
Insert the documents in the feeder. If necessary, press  
resolution.  
to adjust  
1
Enter the fax number.  
2
3
4
Start  
Press  
Press  
.
Set  
.
NEXT-FAX RESERVD  
Stop  
To cancel the reservation, remove the documents and press  
.
You can’t use this feature if there is a document waiting in the feeder  
(possibly for Delayed Fax or Polling Transmit).  
C H A P T E R S I X  
40  
Multiple Resolution Transmission  
See  
Resolution  
p. 36  
Use this feature to select separate resolution settings for each page of the  
fax you’re sending. This could be useful if you’re sending a fax with photos  
and letters, or some pages with small print and others with normal print.  
Resolution settings return to STANDARD after the fax is sent.  
Function  
3
2
Insert documents in the feeder, then press  
,
,
.
1
2
3
4
Set  
Use  
or  
to select resolution for page 1, then press  
.
Repeat Step 2 for subsequent pages.  
Stop  
Press  
when you’re finished.  
ACCEPTED  
OTHER SETTINGS?  
1.YES 2.NO  
1
Press  
if you want to select additional settings. The display returns to  
5
2
the Setup Send menu—OR—Press  
if you are finished choosing  
settings, and go to Step 6.  
Enter the fax number you’re calling.  
6
7
Start  
Press  
.
Copy  
To copy a document using multiple resolutions, press  
in Step 6.  
Setting Up Polling Transmit  
Polling Transmit is when you set up your fax machine to wait with a  
document so another fax machine can retrieve it.  
Place document to be retrieved in the feeder.  
1
2
Function  
3
5
Press  
Press  
,
,
.
POLLED TX:OFF?  
SELECT <- -> & SET  
Set  
or  
to choose ON and press  
.
3
ACCEPTED  
OTHER SETTINGS?  
1.YES 2.NO  
1
Press  
if you want to select additional settings. The display returns to  
4
5
2
the Setup Send menu—OR—Press  
settings and go to Step 5.  
if you are finished choosing  
Start  
Press  
. The screen displays POLLED WAITING.  
S E T U P S E N D  
41  
Canceling a Scheduled Job  
You can cancel tasks you’ve scheduled, such as Delayed Fax or Polling  
Transmit.  
Function  
4
Press  
,
. Any waiting jobs appear on the display. If there is no  
1
job waiting, the screen displays NO JOB WAITING.  
4.CANCEL JOB  
If you have more than two jobs waiting, use  
or  
to select the  
2
Set  
job you want to cancel and press  
.
OR—  
If you have only one job waiting, go to Step 3.  
1
2
Press  
Press  
to cancel—OR—Press  
to exit without canceling.  
3
4
Stop  
to exit.  
Interrupting Delayed Fax and Polling Transmit Jobs  
You can send a fax or make a copy now, even if you have the fax machine  
set to send a fax later, or if you have it set to be polled. However, you cannot  
use automatic redial or the function mode.  
Function  
5
Press  
,
.
1
2
Wait 2 seconds, then remove the documents that are waiting in the  
feeder.  
INSERT DOCUMENT  
Place the document you want to send now in the feeder.  
Enter the number for the fax you want to send now.  
Start  
3
4
5
6
Press  
.
After the transmission is finished, return the first document to the  
feeder.  
Function  
5
Press  
,
to restore the Delayed Fax and/or Polling.  
7
C H A P T E R S I X  
42  
43  
Setup Auto Dial  
Numbers  
7
Storing Numbers for Easy Dialing  
You can set up your fax machine to do two types of easy dialing: One Touch  
and Speed Dial.  
Storing OneTouch Dial Numbers  
See  
One Touch  
Dialing  
You can store ten fax/phone numbers that you can dial by pressing one key.  
You also can store names with these numbers. When you press a One Touch  
dial location, the screen displays the name or number as the call is dialed.  
p. 48  
One Touch keys are not the dial pad keys. They are the ten keys (numbers  
01–10) located to the right of the dial pad.  
Function  
6
1
Press  
,
,
.
1
2
Press the One Touch key where you want to store a number. (One Touch  
01  
key  
is pre-programmed for Brother Fax-Back System, USA only.  
You can override it if you wish.)  
Set  
Enter a number (up to 20 digits) and press  
. If you want to enter a  
3
pause in the dialing sequence (for example to wait for an “outside  
Redial/Pause  
Redial/Pause  
line”), press  
as you’re entering digits. Pressing  
enters a 3.5-second pause when the number is dialed, and a dash  
appears on the screen.  
C H A P T E R S E V E N  
44  
NAME:  
Set  
Use the dial pad to enter the name (up to 15 characters) and press  
.
4
You can use the chart on page 25 to help you enter letters—OR—Go to  
Step 5 to store the number without a name.  
Set  
Use  
or  
to select the type you want and press  
a fax only number  
a telephone (voice) number  
.
FAX  
TEL  
FAX/TEL both a fax and telephone (voice) number  
CHAIN  
a number (usually an access code) for chain dialing.  
Stop  
Return to Step 2 to store another One-Touch number—OR—Press  
to exit.  
5
When you dial an AUTO DIAL number, the screen displays the name  
you’ve stored, or, if you haven’t stored a name, the number you’ve stored.  
If you must wait for another dial tone at any point in the dialing sequence,  
Redial/Pause  
store a pause at that point in the number by pressing  
press adds a 3.5 seconds delay.  
. Each key  
You can use chain dialing to store long dialing sequences. For example, to store  
9 1 201 555 1234 987 65 4321, divide the number into two parts. Store the first  
part as a Chain type number (this tells the system that the dialing sequence is  
not complete).  
CHAIN—9 1 201 555 1234  
The last part of the One-Touch number must be stored as any of the other  
following three types.  
FAX or FAX/TEL or TEL—987 65 4321  
Now, when you dial, just press the two keys (one after the other, in order)  
where you’ve stored the two parts of the number.  
Access Codes and Credit Card Numbers  
See  
Storing One  
Touch Dial  
Numbers  
p. 43  
Sometimes you may want to choose from among several long distance  
carriers when you make a call. Rates may vary depending upon the time and  
destination. To take advantage of low rates, you can store the access codes  
or long-distance carriers as One Touch numbers. You can store these long  
dialing sequences by dividing them and setting them up on separate keys in  
any combination. You can even include manual dialing using the dial pad.  
The combined number will be dialed in the order you entered it. as soon as  
Start  
you press  
.
S E T U P A U T O D I A L N U M B E R S  
45  
03  
You can store “555” on One Touch key  
and “7000” on One Touch key  
02  
03  
02  
Start  
. If you press One Touch  
,
, and  
, you can dial “555-7000”. To  
temporarily change a number, you can substitute part of the number with  
manual dialing using the dial pad. For example, to change the number to  
03  
7
0
0
1
555-7001 you could press One Touch  
the dialing pad.  
and press  
,
,
,
using  
Storing Speed Dial Numbers  
See  
Speed Dialing  
p. 48  
You can store Speed Dial numbers, so when you dial you only have to press  
three keys. There are 10 (FAX 255), 15 (FAX 275) Speed Dial locations.  
Even if you lose electrical power, numbers stored in memory will not be lost.  
Function  
6
2
Press  
,
,
.
1
SPEED-DIAL? #  
Set  
Use the dial pad to enter a two-digit location and press  
255, (01–15) FAX 275.  
(01–10) FAX  
2
#05:  
ENTER & SET  
Set  
Enter the number you’re storing (up to 20 digits) and press  
.
3
NAME:  
ENTER & SET  
Set  
Use the dial pad to enter the name (up to 15 characters) and press  
You can use the chart on page 25 to help you enter letters—OR—  
.
4
5
Set  
Press  
and go to Step 5 to store the number without a name.  
Set  
Use  
or  
to select the type you want and press  
a fax number  
a telephone (voice) number  
FAX/TEL both a fax and telephone number  
.
FAX  
TEL  
CHAIN  
a number (usually an access code) for chain dialing  
Stop  
Return to Step 2 to store another Speed Dial number—OR—Press  
to exit.  
6
C H A P T E R S E V E N  
46  
Changing One Touch and Speed Dial Numbers  
If you try to store a One Touch or Speed Dial number in a location where a  
number is already stored, the screen displays the current name stored there,  
then prompts you to either  
1. CHANGEOR2. EXIT.  
1
2
Press  
to change the number stored, or press  
to exit without  
1
2
making a change.  
Set  
Enter a new number and press  
.
Stop  
If you want to erase the whole number, press  
when the cursor is  
to the left of the digits. The letters above and to the right of the cursor  
are deleted.  
If you want to change a digit, use  
or  
to position the  
cursor under the digit you want to change, then type over it.  
Follow the directions from Step 3 in Storing One Touch Numbers or in  
Storing Speed Dial Numbers.  
3
47  
Telephone  
Operation  
8
Dialing Options  
You can use your fax machine to make voice telephone calls, by dialing  
manually, or by using Tel-index, One Touch or Speed Dial memory. You can  
use the handset.  
Manual Dialing  
Manual dialing is simply pressing all of the digits of the phone number.  
Hook  
Pick up the handset—OR—Press  
.
1
2
3
When you hear a dial tone, dial the call, using the dial pad.  
Hook  
If you pressed  
when dialing a voice call, pick up the handset when  
the other party answers. (The speaker works only one way; the other  
party won’t be able to hear you unless you pick up the handset.)  
To hang up a voice call, replace the handset.  
4
C H A P T E R E I G H T  
48  
One Touch Dialing  
Hook  
Pick up the handset—OR—Press  
.
See  
Storing One  
Touch Dial  
Numbers  
p. 43  
1
2
When you hear a dial tone, press the One Touch key of the location you  
want to call.  
Hook  
If you pressed  
to dial the call, pick up the handset when the other  
party answers. (The speaker works only one way; the other party won’t  
be able to hear you unless you pickup the handset.)  
3
4
To hang up a voice call, replace the handset.  
If you try to use a One Touch location with no number stored in it, you  
hear a warning sound, and screen displays NOT REGISTERED. The  
display returns to normal after 2 seconds.  
Start  
If you are sending a fax, press  
you picked up the handset, press  
answers with fax tones.  
after pressing the One Touch key. If  
when the receiving fax machine  
Start  
Speed Dialing  
See  
Storing Speed  
Dial Numbers  
p. 45  
Hook  
Pick up the handset—OR—Press  
.
1
2
Speed Dial  
When you hear a dial tone, press  
Speed Dial number.  
, then press the two-digit  
Hook  
If you pressed  
to dial the call, pick up the handset when the other  
3
4
party answers. (The speaker works only one way; the other party won’t  
be able to hear you unless you pickup the handset.)  
To hang up, replace the handset.  
Start  
If you are sending a fax, press  
after entering the Speed Dial  
Start  
number. If you picked up the handset, press  
machine answers with fax tones.  
when the receiving fax  
Hold  
Hold/Caller ID  
Press  
to put a call on Hold.  
1
2
3
You can put down the handset without disconnecting the call.  
Pick up the fax machine handset to release the call from Hold. Picking  
up an extension handset will not release the call from Hold.  
T E L E P H O N E O P E R A T I O N  
49  
Pause  
Redial/Pause  
Press  
to insert a pause between numbers. Each key press adds a  
3.5 second delay.  
Tone/Pulse  
If you have pulse dialing service, but need to send tone signals (for  
telephone banking, for example), follow the directions below. If you have  
touch tone service, you do not need this feature to send tone signals.  
Lift the handset.  
1
2
3
Press  
. Any digits dialed after this send tone signals.  
When you hang up, the fax machine returns to pulse dialing service.  
Searching Telephone Index  
You can search for names you have stored in One Touch and Speed Dial  
memories. Names are stored alphabetically.  
See  
Storing One  
Touch Dial  
Numbers  
p. 43  
Tel-index  
Press  
Press  
, then enter the first letter of the name you’re looking for.  
to search the memory.  
1
2
3
or  
and  
When the screen displays the name you want to call, pick up the  
Storing Speed  
Dial Numbers  
p. 45  
Hook  
handset or press  
.
Start  
Press  
to begin dialing.  
4
5
Hook  
If you pressed  
to dial the call, pick up the handset when the other  
party answers. (The speaker works only one way; the other party won’t  
be able to hear you unless you pickup the handset.)  
When the call is over, hang up to cancel the call.  
6
C H A P T E R E I G H T  
50  
51  
Telephone  
Service  
9
Custom Features  
Your fax machine supports the Distinctive Ring and Caller ID telephone  
services offered by some telephone companies.  
If you have Call Waiting, Ring Master, Voice Mail, an answering service or  
an alarm system custom feature on your telephone line, it may create a  
problem in the operation of your fax machine.  
Distinctive Ring  
This fax machine feature lets you use the Distinctive Ring subscriber  
service offered by some telephone companies, which allows you to have  
several telephone numbers on one phone line. Each phone number has its  
own Distinctive Ring pattern, so you know which phone number is ringing.  
This is one way you can have a separate phone number for your fax  
machine.  
Your fax machine has a Distinctive Ring function, allowing you to dedicate  
one phone number just for receiving faxes. You’ll need to follow the  
directions below to “register” the new Distinctive Ring pattern, that was  
assigned by the Telephone Company, so your fax machine can recognize its  
incoming calls.  
You can change or cancel the Distinctive Ring pattern at any time. You can  
switch it off temporarily, then turn it back on. When you get a new fax  
number, make sure you reset this function.  
C H A P T E R N I N E  
52  
You can register only one Distinctive Ring pattern with the fax machine.  
Some ring patterns cannot be registered.  
The fax machine will answer only calls to its registered number.  
To have your TAD answer only the main number, the fax machine must  
be in Manual Mode.  
In FAX/TEL or FAX ONLY mode, the fax machine will answer all  
numbers on the phone line.  
The first two rings are silent on the fax machine and on a telephone or  
TAD connected to its EXT jack.  
Registering the Distinctive Ring Pattern  
If you have Voice Mail from the Telephone Company, you must  
disconnect it now (temporarily).  
1
Disconnect the fax machine from any TAD or external telephone  
answering device.  
2
Set the fax machine to MANUAL mode.  
3
4
Function  
0
1
Press  
,
,
. The screen displays the current setting of this  
feature.  
Press  
mode and press  
or  
to select the  
DISTINCTIVE:SET?  
5
Set  
.
DISTINCTIVE:OFF?  
DISTINCTIVE:SET?  
Press  
assign and press  
or  
to select the prestored ring pattern you want to  
. (You will hear each pattern as you scroll through  
6
Set  
the four patterns.) Be sure to choose the pattern assigned by the  
Telephone Company.  
Ring  
Pattern  
Rings  
1
long - long  
2
3
4
short - long - short  
short - short - long  
very long (normal pattern)  
T E L E P H O N E S E R V I C E  
53  
Stop  
Press  
to exit.  
7
Once you’ve registered the Distinctive Ring pattern in your fax machine,  
you can turn this feature ON (or OFF), by following Steps 1 to 5 above.  
Caller ID  
The Caller ID feature of this fax machine lets you use the Caller ID  
subscriber service offered by many local telephone companies. After at least  
two rings, the screen displays the telephone number of your caller (or up to  
16 characters of the name, if available). Once you pick up the handset, the  
Caller ID information disappears from the screen, but the call information  
remains stored in the Caller ID memory.  
CALL PICKUP display remains on the screen when no Caller ID  
information was transmitted.  
OUT-OF-AREA display means the call originates outside your Caller ID  
service area.  
PRIVATE CALL display means the caller has intentionally blocked  
transmission of information.  
Caller ID service varies with different carriers. Call your local telephone  
company to determine the kind of service available in your area.  
Caller ID Log  
Your fax machine stores up to 20 of the last caller IDs received into the fax  
machine’s memory in the Caller ID Log. When the twenty-first call comes  
in, information about the first call is erased. You can print the report or  
scroll through Caller ID information to review those calls made to your fax  
machine.  
Printing the Caller ID Log  
Hold/Caller ID  
Press  
.
1
CALLER ID LOG  
Start  
To print the Caller ID Log, press  
.
2
PRINTING  
C H A P T E R N I N E  
54  
Viewing the Caller ID Log  
Hold/Caller ID  
Press  
.
1
CALLER ID LOG  
PRESS START KEY  
SELECT <- -> & SET  
After 2 seconds, press  
Log.  
or  
to scroll through the Caller ID  
2
01)MARY HENDERSON  
02)TOM HENDERSON  
03)ABC COMPANY  
When you want to see more detailed information for a displayed ID  
3
4
Set  
(phone number and date and time call was received) press  
.
03)ABC COMPANY  
03)9087772837  
03)02/01 12:00  
DIAL:PRESS START  
To continue viewing the Caller ID Log (Step 2), press  
or  
.
OR—  
Stop  
To exit the Caller ID Log, press  
.
T E L E P H O N E S E R V I C E  
55  
Returning a Call from the Log  
See Up  
Setting Your  
Area Code  
p. 26  
You can scroll through the Caller ID Log and select a call to return  
automatically.  
You must set up your AREA CODE in advance. (USA only)  
Press  
.
Hold/Caller ID  
1
CALLER ID LOG  
PRESS START KEY  
SELECT <- -> & SET  
Press  
or  
to scroll through the Caller ID Log and when you  
2
Set  
see a call you want to return immediately, press  
01)MARY HENDERSON  
01)9082438436  
.
01)02/01 12:00  
DIAL:PRESS START  
Start  
To begin dialing, press  
.
3
4
Begin speaking when the other party answers.  
This feature may not be available in certain area of USA and Canada.  
If your dialing plan does not follow the standard 1 + area code + 7-digit  
number dialing system for calling outside your area code, you may  
experience problems returning calls automatically from the Caller ID Log.  
Your fax machine will automatically dial “1” plus the area code for any  
number that does not originate in your area code. If this is not the procedure  
followed by your dialing plan you will not be able to return calls  
automatically.  
C H A P T E R N I N E  
56  
Registering a Caller ID Number  
You can set up a caller in the Caller ID Log as a One Touch or Speed Dial  
number.  
Press  
.
Hold/Caller ID  
1
CALLER ID LOG  
PRESS START KEY  
SELECT <- -> & SET  
After 2 seconds, press  
when you see a caller you want to register, press  
or  
to scroll through the Log and  
2
Set  
.
03)ABC COMPANY  
03)9087772837  
03)02/01 12:00  
DIAL:PRESS START  
To register the caller as a One Touch number, press the One Touch key  
where you want the number to be stored.  
3
OR—  
Speed Dial  
To register the caller as a Speed Dial number, press  
and use  
the dial pad to press the two-digit location code (01–10) FAX 255,  
Set  
(01–15) FAX 275 and press  
.
NAME:  
ENTER & SET  
If the LCD shows REGISTERED, the auto dial location already has a  
number.  
Set  
Enter the caller’s name and press  
.
4
5
Set  
Press  
FAX  
TEL  
or  
to select the type of number and press  
A fax number  
:
A telephone (voice) number  
FAX/TEL  
CHAIN  
Both a fax and telephone number  
A number, usually an access code, for chain dialing  
Return to Step 2 to store another auto dial number—OR—  
6
Stop  
Press  
to exit.  
57  
Making  
Copies  
10  
Copy Functions  
Your fax machine cannot scan anything closer than one-eighth inch from the  
edge of the paper. The default resolution for a single copy is Super Fine.  
Set the resolution to PHOTO for photographs.  
Place document face down in the feeder.  
1
2
Copy  
Press  
.
Stop  
To cancel, press  
.
Do NOT pull on the paper while copying is in progress.  
C H A P T E R T E N  
58  
59  
Printing  
Reports  
11  
FAX Settings  
You can print the following lists and reports:  
Choose if you would like a  
1.XMIT REPORT  
Transmission Verification Report  
printed after all faxes you send.  
Lists names and numbers stored in  
One Touch and Speed Dial  
2.ALL DIAL  
memory, in numerical order.  
ALL DIAL list (above),  
alphabetically.  
3.TEL.INDEX  
Lists settings for INITIAL SETUP,  
SETUP RECEIVE, PRINT  
4.USER SETTINGS  
REPORTS and TEL SERVICE.  
C H A P T E R E L E V E N  
60  
To Print a Report  
Function  
7
Press  
,
.
1
2
Enter the number of the report you want to print. For example, press  
3
to print the TEL-INDEX.  
Start  
Press  
Press  
.
3
4
Stop  
to exit.  
Transmission Verification (Xmit) Report  
You can use the Xmit Report as proof that you sent a fax. This report lists  
the name or fax number of the receiving party, the time and date of  
transmission, and if the transmission was successful.  
When the feature is OFF, the report is printed automatically only if there’s an  
error during transmission. If the report indicates NG, send the document again.  
If the report indicates you should check the readability of certain pages, resend  
those pages. For successful transmissions, you can print the Xmit Report for  
Trans. Verify  
the last fax by pressing  
.
When the feature is ON, the report is printed with every fax you send.  
Function  
7
1
Press  
Press  
Press  
,
,
.
1
2
3
Set  
or  
to exit.  
to select ON (or OFF) and press  
.
Stop  
Using the Trans. Verify Key  
To print the Transmission Verification (Xmit Report) for only a few  
Function  
7
1
important faxes, turn the report off (  
,
,
). Then you can press  
Trans. Verify  
the  
key to print the Xmit Report for the last fax you sent.  
61  
Important  
Information  
12  
StandardTelephone and  
FCC Notices  
These notices are in effect on models sold and used in  
the United States only.  
This equipment is hearing aid and volume control compatible.  
When programming emergency numbers and/or making test calls to  
emergency numbers:  
Remain on the line and briefly explain to the dispatcher the reason for  
the call before hanging up.  
Perform such activities in the off-peak hours, such as early morning or  
late evening.  
This equipment complies with Part 68 of FCC Rules. On the rear panel of  
this equipment is a label that contains, among other information, the FCC  
Registration Number and Ringer Equivalence Number (REN) for this  
equipment. You must, upon request, provide this information to your  
telephone company.  
You may safely connect this equipment to the telephone line by means of a  
standard modular jack, USOC RJ11C.  
An FCC compliant telephone cord with a modular plug is provided with this  
equipment. This equipment is designed to be connected to the telephone line  
or premise’s wiring using a compatible modular jack that is Part 68  
compliant. See the Installation section of this manual for details.  
C H A P T E R T W E L V E  
62  
The REN is useful to determine the quantity of devices you may connect to  
your telephone line and still have those devices ring when your telephone  
number is called. In most, but not all areas, the sum of the RENs of all  
devices connected to one line should not exceed five (5). To be certain of  
the number of devices you may connect to your line, as determined by the  
REN, you should contact your local telephone company to determine the  
maximum REN for your calling area. If your fax damages the telephone  
line, the telephone company may discontinue your service temporarily. If  
possible, they will notify you in advance. But if advance notice is not  
practical, you will be notified as soon as possible. You will be informed of  
your right to file a complaint with the FCC.  
Your telephone company may make changes to its facilities, equipment,  
operations or procedures that could affect the proper functioning of your  
equipment. If they do, you will be notified in advance to give you an  
opportunity to maintain uninterrupted telephone service.  
If you experience trouble with this fax machine, please contact a Brother  
Authorized Service Center for information on obtaining service or repair.  
The telephone company may ask that you disconnect this equipment from  
the line until the problem has been corrected or until you are sure that the  
equipment is not malfunctioning.  
If you are not able to solve a problem with your fax machine, contact Brother  
at  
USA:  
1-800-284-4329 (voice)  
1-908-575-8790 (fax)  
From within Canada: 1-800-853-6660 (voice)  
1-514-685-4898 (fax)  
From within Montreal: 1-514-685-6464 (voice)  
I M P O R T A N T I N F O R M A T I O N  
63  
Federal Communications Commission Compliance Notice  
(For USA Only)  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to  
radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the fax equipment and the receiver.  
Connect the fax equipment on a separate circuit.  
Consult with the dealer or an experienced radio/TV technician for help.  
Industry Canada Compliance Statement (For Canada Only)  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du  
Canada.  
WARNING  
For protection against the risk of electrical shock, always disconnect all  
cables from the wall outlet before servicing, modifying or installing the  
equipment.  
This equipment may not be used on coin service lines provided by the  
telephone company or connected to party lines.  
Brother cannot accept any financial or other responsibilities that may be the  
result of your use of this information, including direct, special or  
consequential damages. There are no warranties extended or granted by this  
document.  
The serial number may be found on the label affixed to the back of the unit.  
For your convenience, note the number below and retain this Owner’s  
Manual to serve as a permanent record of your purchase, in the event of a  
theft or fire, or for future reference.  
C H A P T E R T W E L V E  
64  
Important Safety Instructions  
Read all of these instructions.  
1
2
3
4
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use  
liquid or aerosol cleaners. Use a damp cloth for cleaning.  
Do not use this product near water.  
5
6
Do not place this product on an unstable cart, stand, or table. The  
product may fall, causing serious damage to the product.  
Slots and openings in the cabinet and the back or bottom are provided  
for ventilation; to ensure reliable operation of the product and to  
protect it from overheating, these openings must not be blocked or  
covered. The openings should never be blocked by placing the product  
on a bed, sofa, rug, or other similar surface. This product should never  
be placed near or over a radiator or heater. This product should never be  
placed in a built-in installation unless proper ventilation is provided.  
7
This product should be operated from the type of power source  
indicated on the label. If you are not sure of the type of power  
available, consult with your dealer or local power company.  
8
9
This product is equipped with a 3-wire grounding type plug, a plug  
having a third (grounding) pin. This plug will fit into only a grounding-  
type power outlet. This is a safety feature. If you are unable to insert  
the plug into the outlet, contact your electrician to replace your  
obsolete outlet. Do not defeat the purpose of the grounding-type plug.  
Do not allow anything to rest on the power cord. Do not place this  
product where people can walk on the cord.  
10  
11  
If an extension cord is used with this product, make sure that the total  
ampere ratings on the products plugged into the extension cord do not  
exceed the extension cord ampere rating. Also, make sure that the total  
of all products plugged into the wall outlet does not exceed 15 amperes  
(USA only).  
Do not place anything in front of the fax machine that will block  
received faxes. Do not place anything in the path of received faxes.  
12  
Do not touch a document during printing.  
13  
14  
Never push objects of any kind into this product through cabinet slots,  
since they may touch dangerous voltage points or short out parts  
resulting in a risk of fire or electric shock. Never spill liquid of any  
kind on the product.  
I M P O R T A N T I N F O R M A T I O N  
65  
Do not attempt to service this product yourself, as opening or removing  
covers may expose you to dangerous voltage points and/or other risks,  
and may void your warranty. Refer all servicing to a Brother  
Authorized Service Center. A list of Brother Authorized Service  
Centers has been included for your convenience, or you may contact the  
following Brother Customer Service Numbers for your nearest Brother  
Authorized Service Center:  
15  
USA:  
1-800-284-4329 (voice)  
1-908-575-8790 (fax)  
1-800-521-2846 (Fax-Back System)  
1-800-853-6660 (voice)  
From within Canada:  
From within Montreal:  
1-514-685-4898 (fax)  
1-800-681-9838 (Fax-Back System)  
1-514-685-6464 (voice)  
Unplug this product from the wall outlet and refer servicing to a  
Brother Authorized Service Center under the following conditions:  
16  
A
B
C
D
When the power cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the operating  
instructions are followed. Adjust only those controls that are  
covered by the operating instructions. Improper adjustment of other  
controls may result in damage and will often require extensive work  
by a qualified technician to restore the product to normal operation.  
E
F
If the product has been dropped or the cabinet has been damaged.  
If the product exhibits a distinct change in performance, indicating  
a need for service.  
To protect your product against power surges, we recommend the use of  
a power protection device (Surge Protector).  
17  
C H A P T E R T W E L V E  
66  
Compilation and Publication Notice  
Under the supervision of Brother Industries, Ltd., this manual has been  
compiled and published, covering the latest product descriptions and  
specifications.  
The contents of this manual and the specifications of this product are  
subject to change without notice.  
Brother reserves the right to make changes without notice in the  
specifications and materials contained herein and shall not be responsible  
for any damages (including consequential) caused by reliance on the  
materials presented, including but not limited to typographical and other  
errors relating to the publication.  
Trademarks  
The Brother logo is a registered trademark of Brother Industries, Ltd.  
Brother is a registered trademark of Brother Industries, Ltd.  
All other terms and brand and product names mentioned in this manual  
are registered trademarks of their respective companies.  
67  
Troubleshooting  
and Maintenance  
13  
Troubleshooting  
Fax-Back System  
Brother Customer Service has installed an easy-to-use Fax-Back System, so  
you can get instant answers to common technical questions and product  
information for all Brother products. This system is available 24 hours a  
day, 7 days a week. You can use the system to send faxes to any fax  
machine, not just the one from which you are calling.  
If you can’t resolve a difficulty with your fax machine using this manual,  
call our Fax-Back System, and follow the voice prompts to receive faxed  
instructions about using the system, and an index of Fax-Back subjects.  
USA:  
1-800-521-2846  
1-800-681-9838  
From within Canada:  
The Brother Fax-Back System number (USA only) has been  
01  
preprogrammed on One Touch key  
.
Brother on the World Wide Web  
You can find more information about Brother products, from product  
specification sheets to Frequently Asked Questions (FAQs), on the  
World Wide Web. Visit us at  
Brother Bulletin Board  
Brother’s Bulletin Board Numbers are  
USA:  
1-888-298-3616  
1-514-685-2040  
From within Canada:  
C H A P T E R T H I R T E E N  
68  
Error Messages  
You may occasionally encounter a difficulty with your fax machine or  
telephone line. If this happens, your fax machine often identifies the  
problem and displays an error message. The list below explains the most  
common error messages.  
If you need additional help, call the Brother Fax-Back System at  
USA:  
1-800-521-2846  
1-800-681-9838  
From within Canada:  
CLEAN UP SCANNER  
The scanner is dirty; clean the white bar and the glass under the bar with  
isopropyl alcohol.  
You should routinely clean the scanner to avoid this error.  
Front cover  
COMM.ERROR XX XX  
A poor quality phone line resulted in a communications error. Try the call  
again.  
CONNECTION FAIL  
You have requested a polling call from another party, but the other fax  
machine is not in Poll Waiting mode.  
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E  
69  
COVER OPEN  
The cover is not completely closed.  
CUTTER JAM  
The fax paper is jammed in the cutter.  
Unplug the power cord.  
1
2
3
4
Open the cover.  
Pull the blue release lever on the print head unit and raise it.  
Gently turn the paper roll toward the front of the machine to roll out the  
jammed paper.  
Recording paper  
Use scissors to cut off the wrinkled portion of the paper.  
5
6
7
Plug in the power cord.  
Load the fax paper again, and push the blue release lever down.  
Close the cover.  
DISCONNECTED  
The other party has disconnected during a call or fax. Try calling the other  
party.  
C H A P T E R T H I R T E E N  
70  
DOCUMENT JAM  
The documents were not inserted or fed properly, or were too long or too  
short.  
Open the cover.  
1
2
Pull the documents toward the front of the fax machine, in the same  
direction they were feeding.  
Close the cover.  
3
Front cover  
MACHINE ERROR XX  
and  
PRESS STOP KEY  
Contact Brother Customer Service at;  
USA:  
1-800-284-4329 (voice)  
1-800-853-6660 (voice)  
From within the Canada:  
From within the Montreal: 1-514-685-6464 (voice)  
NO RESPONSE/BUSY  
The number you called does not answer or is busy. You may also have  
reached a number not connected to a fax. Check the number and call again.  
NOT REGISTERED  
You’ve tried accessing a One Touch or Speed Dial location with no number  
assigned to it. See page 43 and 45 for information about storing One Touch  
and Speed Dial numbers.  
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E  
71  
PAPER ROLL EMPTY  
The paper roll is empty; follow the instructions in Installation to replace the  
paper roll.  
PRINTER FAULT  
The recording head has overheated. Unplug the machine and wait 30  
minutes for it to cool.  
PRINTER JAM  
The fax paper is jammed in the printer.  
Follow the instructions for CUTTER JAM, see page 69.  
SCANNER ERROR  
See Clean up  
scanner  
p. 68  
Try cleaning the white bar and the glass under the bar with isopropyl  
alcohol.  
If you still get a scanner error, contact Brother Customer Service at:  
USA:  
1-800-284-4329.  
1-800-853-6660.  
1-514-685-6464.  
From within Canada:  
From within montreal:  
Front cover  
Recording Paper Jam  
If something was placed in front of your fax machine, during printing the  
recording paper may become jammed. To roll out the jammed paper, follow  
the instructions for CUTTER JAM, see page 69.  
C H A P T E R T H I R T E E N  
72  
If You Are Having Difficulty with Your Fax Machine  
If you think there is a problem with your fax machine, make a copy first. If  
the copy looks good, the problem is probably not your fax machine. Check  
the difficulties below and follow the troubleshooting tips.  
Printing or Receiving Faxes  
Condensed Print and Horizontal Streaks;  
Top and Bottom of Sentences Cut Off  
If your copy looks good, you probably had a bad connection, with static  
or interference on the phone line.  
Enabling/Disabling Anti-Curl Check Sheet (ACS)  
Although the factory setting of Anti-Curl Check Sheet feature is OFF,  
you can check the status of your fax machine’s Anti-Curl (ACS) feature  
by printing an Anti-Curl Check Sheet.  
01  
05  
Press One Touch key  
Check Sheet.  
and  
at the same time to print an ACS  
01  
05  
Press One Touch key  
and  
at the same time to discontinue  
printing ACS Check Sheet.  
Vertical Black Lines When Receiving  
The sender’s scanner may be dirty. Ask the sender to make a copy to see  
if the problem is with the sending machine. Try receiving from another  
fax machine. If the problem continues, call Brother Customer Service at  
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).  
Phone Line or Connections  
Fax Machine Does Not Answer When Called  
Make sure the fax machine is in the correct receiving mode for your setup  
(either FAX or FAX/TEL). Check for dial tone. If possible, call your fax  
machine to hear it answer. If there is still no answer, check the telephone  
line cord connection. Connect a standard telephone handset to the fax  
machine telephone jack. If there is no ringing when you call your fax  
machine, call your Telephone Company to check the line.  
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E  
73  
No DialTone on the Handset  
Hook  
Press  
OR—Lift the handset. If you hear no dial tone, check  
telephone line cord connections at the fax machine and wall jack. Check  
that the handset is connected to the fax machine’s handset jack. Test the  
wall jack with another single line telephone. If no dial tone on the wall  
outlet, call your Telephone Company.  
Sending Faxes  
Poor Transmitting Quality  
Try changing your resolution to FINE or SUPERFINE (see “Resolution”  
p. 36). Try cleaning the white pressure bar of the scanner and the glass  
under the bar (see p. 71).  
Dialing Does Not Work  
Check for a dial tone.  
Change TONE/PULSE setting (see “Setting Dialing Mode (Tone/Pulse)”  
p. 23).  
Check all line cord connections, and make sure the curled handset cord  
is not in the EXT jack.  
Check power cord connection.  
Hook  
Send a manual fax by pressing  
OR—Lifting the handset, and  
dialing the number. Wait to hear fax receiving tones before pressing  
Start  
.
Vertical Black Lines When Sending  
Use your fax machine to make a copy. If the copy shows the same  
problem, the scanner area is dirty. Lift the front cover and check the  
document path. Clean the scanner’s white pressure bar and the glass  
under the bar using isopropyl alcohol and a lint-free cloth (see p. 71).  
Handling Incoming Calls  
See  
For FAX/TEL  
Mode Only  
p. 33  
Double Ring in FAX/TEL Mode  
The fax machine knows the incoming call is not a fax so it is signaling  
you to answer the telephone call. Pick up the fax machine handset or  
answer from an extension phone and press your fax machine’s  
Telephone Answer Code (default setting is #51).  
C H A P T E R T H I R T E E N  
74  
Transferring a Call to the Fax Machine  
If you have answered the fax machine handset, press Start , and hang up  
immediately.  
If you answered at an extension phone, press your three-digit Fax Receive  
Code (the factory setting is 51). When your fax machine answers, hang up.  
See  
Easy Receive  
p. 31  
Fax Machine “HearsVoice as CNG Tone  
If your fax machine is set to Easy Receive ON, and it answers voice  
calls by trying to receive a fax, try turning Easy Receive to OFF.  
Transmission Verification Report Prints “Result: NG”  
There is probably temporary noise or static on the phone line. Try  
sending the fax again. If the problem continues, call the Telephone  
Company to check your phone line.  
Custom Features on a Single Line  
If you have Call Waiting, Caller ID, Ring Master, Voice Mail, an  
answering machine, alarm system or any other custom feature on a  
single phone line with your fax machine, it may create a problem with  
sending or receiving fax data and telephone calls.  
For Customer Service  
USA:  
1-800-284-4329 (voice)  
1-908-575-8790 (fax)  
1-800-853-6660 (voice)  
1-514-685-4898 (fax)  
1-514-685-6464 (voice)  
From within Canada:  
From within Montreal:  
Specifications  
75  
Specifications  
14  
Type  
Desktop facsimile transceiver  
ITU-T Group 3  
Modified Huffman (MH)  
9600/7200/4800/2400; Automatic Fallback  
5.8 inches to 8.5 inches (148 mm to 216 mm)  
8.2 inches (208 mm)  
Compatibility  
Coding system  
Modem speed  
Document input width  
Scanning/Printing width  
Paper roll size: width  
Paper roll size: length  
8.5 inches (216 mm)  
164 feet (50 m) with standard thermal paper  
98 feet (30 m) with Therma PLUS paper  
Limited to 2.76 inches (70 mm)  
Line Thermal  
64 levels (Dithered)  
LCD, 16 characters  
Paper roll size: diameter  
Printer type  
Gray scale  
Display  
Polling types  
Contrast control  
Resolution  
Standard  
Automatic/Super Light/Super Dark (manual setting)  
• Horizontal  
203 dot/inch (8 dot/mm)  
• Vertical Standard—98 line/inch (3.85 line/mm)  
Fine, Photo—196 line/inch (7.7 line/mm)  
Superfine, Photo (copy)—392 line/inch (15.4 line/mm)  
10  
One Touch dial  
Speed-Dial  
10 stations (FAX 255) 15 stations (FAX 275)  
3 times at 5 minute intervals  
Monitor  
Automatic redial  
Speaker type  
Auto answer  
0, 1, 2, 3 or 4 rings  
* “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard  
resolution).  
S P E C I F I C A T I O N S  
76  
Communication source  
Operating environment  
Public switched telephone network  
41 - 95° F (5 - 35°C)  
Power source  
Power consumption  
Dimensions  
120V AC 50/60Hz (USA, Canadian Version Only)  
Standby: under 5 watts — Peak: under 110 watts  
11.8 x 9.4 x 5.4 inches (299 x 240 x 137 mm)  
6.4 lb (2.9 kg)  
Weight  
Specifications are subject to change for improvement without prior notice.  
77  
Glossary  
ADF (Automatic Document Feed) Refers to the number of pages that can be placed in the  
document feeder and fed one at a time automatically.  
All Dial List A listing of names and numbers stored in One Touch and Speed Dial memory, in  
numerical order.  
Hook  
automatic fax transmission Sending a fax without picking up the handset or pressing  
.
beeper The sound the keys make when they are pressed, an error occurs or a document has  
been received or transmitted.  
Caller ID A service purchased from the Telephone Company that lets you see the number (or  
name) of the party calling you. Your fax machine stores the latest callers so you can print a  
Log, view caller information, register selected callers as auto dial numbers and return calls.  
Cancel Job Cancels a programmed job, like Delayed Fax or Polling.  
CNG tones The special tones (beeps) sent by fax machines during automatic transmission to  
tell the receiving machine that they are a from fax machine.  
communication error (or Comm. Error) An error during fax sending or receiving, usually  
caused by line noise or static.  
Contrast Setting to compensate for dark or light documents, by lightening dark documents or  
darkening light documents.  
Delayed Fax Sends your fax at a later time that day.  
Distinctive Ring A service purchased from the Telephone Company that provides another  
phone number on an existing phone line. The Brother fax machine uses the new number to  
simulate a dedicated fax line.  
F/T Ring Time The length of time the fax machine rings (when the answer mode setting is  
FAX/TEL) to notify you to pick up a voice call that it answered.  
fax tones The signals sent by sending and receiving fax machines while communicating  
information.  
Fine Mode Resolution is 196 x 203 dpi. It is used for small print and graphs.  
gray scale The shades of gray available for copying and faxing photographs.  
Interrupt Temporarily puts a waiting job on hold while you perform another operation.  
LCD (liquid crystal display) The display screen on the fax machine that shows interactive  
messages during On-Screen Programming and defaults to the date and time when the  
machine is idle.  
Hook  
manual fax When you press  
OR—lift the handset so you can hear the receiving fax  
Start  
machine answer before you press  
to begin transmission.  
G L O S S A R Y  
78  
Next Fax Reservation (For FAX 275 Only) Accepts the next document in the document  
feeder for transmission while the fax machine is still receiving.  
OGM (Out-Going Message) The message callers hear when you call your external  
answering machine.  
One Touch Keys on the fax machine control panel where you can store numbers for easy  
dialing. You must use a separate key for each number.  
Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static  
on overseas phone lines.  
Pause Allows you to place a 3.5 second delay in the dialing sequence stored on One Touch and  
Speed Dial numbers.  
Photo Mode A resolution setting that uses varying shades of gray for the best representation  
of photographs.  
polling The process of a fax machine calling another fax machine to retrieve waiting fax  
messages.  
Pulse (Rotary) A form of dialing on a telephone line.  
resolution The number of vertical and horizontal lines per inch. See: Standard, Super Fine and  
Photo.  
speed dial A preprogrammed number for easy dialing. You must press the Speed dial key and  
then two digit code to start the dialing process.  
Standard resolution 98 x 203 dpi. It is used for regular size text and quickest transmission.  
Station ID The stored information that appears on the top of faxed pages. It includes the  
sender’s name and fax number.  
super fine resolution 392 x 203 dpi. Best for very small print and line art.  
TAD (External Telephone Answering Device) You can connect an external answering  
machine on the same telephone line as your fax machine.  
Tel-Index A key on the control panel that displays an electronic, alphabetical listing of stored  
One Touch and Speed Dial.  
Tone A form of dialing on the telephone line used for Touch Tone telephones.  
transmission The process of sending documents over the phone lines from your fax machine  
to the receiving fax machine.  
User Setting List A printed report that shows the current settings of your fax machine.  
Xmit Report (Transmission Report) A listing of the last fax you sent, showing, date, time,  
and number of pages. The receiving party’s fax number and the result of the transmission is  
printed on the report for your records.  
79  
Index  
A
D
Accessories and Supplies .................................. ii  
ALL DIAL Lists .............................................. 59  
Alternating Displays ........................................ 18  
Answer Mode .................................................. 29  
Answering Machine (TAD) ............................. 14  
Area Code (Setting) ......................................... 26  
Assembly ........................................................... 7  
Automatic Document Feeder (ADF) ............... 36  
Automatic Transmission .................................. 37  
Date and Time.................................................. 23  
Delayed Fax ..................................................... 38  
Dialing Mode ................................................... 23  
Distinctive Ring ............................................... 51  
Document ........................................................ 35  
DOCUMENT JAM.......................................... 70  
E
Easy Receive.................................................... 31  
Entering Text ................................................... 25  
Error Messages ................................................ 68  
B
Beeper Volume................................................. 27  
Brother Bulletin Board ....................................... i  
Brother Numbers ................................................ i  
F
FAX ONLY Mode ........................................... 29  
Fax Receive Code ............................................ 32  
Fax Redial ........................................................ 37  
Fax Tones and Handshake ................................. 2  
Fax-Back System ............................................. 67  
FAX/TEL (F/T) Mode ..................................... 29  
FAX/TEL (F/T) Ring Time ............................. 31  
FCC Notices .................................................... 61  
Fine (Resolution) ............................................. 36  
Function Mode................................................. 17  
C
Caller ID .......................................................... 53  
Caller ID (Printing).......................................... 53  
Caller ID (Registering) .................................... 56  
Caller ID (Returning a Call) ............................ 55  
Caller ID (Viewing) ......................................... 54  
Canceling Job .................................................. 41  
CLEAN UP SCANNER .................................. 68  
CNG tones ......................................................... 2  
Connect (External Telephone) ......................... 16  
Connect (Hand Set) ........................................... 9  
Connect (Power Cord) ..................................... 10  
Connect (TAD) ................................................ 14  
Connect (telephone line).................................. 10  
Contrast............................................................ 36  
Copy ................................................................ 57  
Corrections ...................................................... 25  
Customer Service................................................ i  
CUTTER JAM ................................................. 69  
G
Gray scale ........................................................ 75  
H
Handset Volume ............................................... 27  
Help List ............................................................ 1  
Hold ............................................................. 4, 48  
I N D E X  
80  
Repeating Letters ............................................. 25  
Resolution ........................................................ 36  
Ring Delay ....................................................... 30  
Ring Volume .................................................... 28  
Roll Over Phone Lines .................................... 11  
I
Important Information ..................................... 61  
Inserting Spaces ............................................... 25  
Interrupting ...................................................... 41  
M
S
Manual Dialing ................................................ 47  
Manual Mode................................................... 29  
Manual Transmission....................................... 37  
Memory Storage .............................................. 28  
Multi-Line Connections................................... 13  
Multiple Resolution Transmission................... 40  
Set Up and Connections .................................... 5  
Speaker Volume ............................................... 28  
Special Characters ........................................... 25  
Specifications................................................... 75  
Speed Dial (Changing) .................................... 46  
Speed Dial (Storing Numbers) ........................ 45  
Speed Dialing .................................................. 48  
Standard (Resolution) ...................................... 36  
Station ID......................................................... 24  
Super Fine (Resolution)................................... 36  
N
Next-Fax Reservation ...................................... 39  
O
T
One Touch (Changing) .................................... 46  
One Touch Dial (Storing Numbers)................. 43  
One Touch Dialing........................................... 48  
Outgoing Message (Recording)....................... 16  
Overseas Mode ................................................ 38  
TAD (Telephone Answering Device) .............. 14  
TAD Mode ....................................................... 29  
TEL. INDEX Lists........................................... 59  
Telephone Answer Code .................................. 32  
Telephone Index .............................................. 49  
Tone/Pulse ................................................. 23, 49  
Trans. Verify Key ............................................. 60  
Transmission Verification Report .................... 59  
Troubleshooting ............................................... 67  
Two-Line Phone System.................................. 11  
P
Packing List ....................................................... 6  
Paper (Loading) ................................................. 7  
Paper (Size) ....................................................... 9  
Pause ................................................................ 49  
PBX ................................................................. 13  
Photo (Resolution) ........................................... 36  
Polling (Receive) ............................................. 34  
Polling Transmit (Setting Up) ......................... 40  
Print a Report................................................... 60  
PRINTER JAM................................................ 71  
U
USER SETTINGS List .................................... 59  
V
Volume Amplify .............................................. 28  
X
R
Recording Paper ................................................ 9  
Remote Codes (Changing) .............................. 33  
XMIT REPORT ............................................... 60  
Brother International Corporation  
100 Somerset Corporate Boulevard  
P.O. Box 6911  
Bridgewater, NJ 08807-0911 USA  
Brother International Corporation (Canada) Ltd.  
1 rue Hôtel de Ville,  
Dollard-des-Ormeaux, QC, CANADA H9B 3H6  
Visit us on the World Wide Web  
These machines are made for use in the USA or CANADA only. We can not recommend  
using them overseas because it may violate the Telecommunications Regulations of that  
country and the power requirements of your fax machine may not be compatible with the  
power available in foreign countries. Using USA or CANADA models overseas is at your  
own risk and will void your warranty.  
UF0831001  
Printe d in Ja p a n  

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