Owner’s Guide
XPower Inverter
175 PLUS
400 PLUS
700 PLUS
t 1-800-670-0707 (toll free)
t 604-422-2777
f 604-420-2145
400 PLUS model shown
445-0215-01-01
Printed in China
XPower Inverter 175 Plus,
400 Plus, 700 Plus
Owner’s Manual
About Xantrex
Xantrex Technology Inc. is a world-leading supplier of advanced power
electronics and controls with products from 50 watt mobile units to 1 MW utility-
scale systems for wind, solar, batteries, fuel cells, microturbines and backup
power applications in both grid-connected and standalone systems. Xantrex
products include inverters, battery chargers, programmable power supplies, and
variable speed drives that convert, supply, control, clean, and distribute electrical
power.
Trademarks
XPower is a trademark of Xantrex International. Xantrex is a registered
trademark of Xantrex International.
Other trademarks, registered trademarks, and product names are the property of
their respective owners, and are used herein for identification purposes only.
Notice of Copyright
XPower 175 Plus, 400 Plus, 700 Plus Inverter Owner’s Manual ©
December 2002 Xantrex International reserved.
ii
Disclaimer
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, UNLESS
SPECIFICALLY AGREED TO BY IT IN WRITING, XANTREX
a) MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR
SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN
MANUALS OR OTHER DOCUMENTATION PROVIDED BY IT IN CONNECTION
WITH THE PRODUCT; AND
b) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES,
COSTS OR EXPENSES, WHETHER SPECIAL, DIRECT, INDIRECT,
CONSEQUENTIAL OR INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF
SUCH INFORMATION.
THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER’S RISK.
Date and Revision
December 2002, Revision 1
Part Number
445-0215-01-01
Contact Information
Web:
Email:
Phone:
Phone:
Fax:
604 422-2777
1-800-670-0707 (Toll Free North America)
604 420-2145
iii
Table of Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the XPower Plus Inverters . . . . . . . . . . . . . . . . 7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2. Important Safety Information . . . . . . . . . . . . . . . . . . 9
Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . 9
Additional Safety Guidelines . . . . . . . . . . . . . . . . . . 12
3. XPower Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
AC (Front) Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
DC (Back) Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4. Connecting the XPower Plus Inverters . . . . . . . . . . 21
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting the XPower 175 Plus and
XPower 400 Plus for Loads Under 150 Watts . . . . . 23
Connecting the XPower 400 Plus and
XPower 700 Plus for Loads Over 150 Watts . . . . . . 24
v
5. Operating the XPower Inverter . . . . . . . . . . . . . . . . 28
Operating Conditions and Guidelines . . . . . . . . . . . . 28
6. Maintaining Battery Condition . . . . . . . . . . . . . . . . 32
7. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Troubleshooting Reference . . . . . . . . . . . . . . . . . . . . 36
8. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
9. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
10. Other Xantrex Products . . . . . . . . . . . . . . . . . . . . . 51
vi
1 Introduction
Thank you for purchasing an XPower Plus Inverter. The XPower
175 Plus, XPower 400 Plus, and XPower 700 Plus are part of a
family of ultra compact and highly portable power inverters from
Xantrex Technology Inc., the leader in high-frequency inverter
design.
About the XPower Plus Inverters
Connected to the 12 volt outlet in your vehicle, boat, RV, or
directly from a dedicated 12 volt battery (400 and 700 watt only),
the XPower efficiently and reliably powers a wide variety of
household AC products such as portable stereos, laptop
computers, TVs, VCRs, and other similar products.
The XPower employs reliable solid state power electronics for
years of safe, trouble-free operation, and includes the following
automatic features to ensure safe and trouble-free operation:
7
•
•
•
•
•
•
Low battery alarm
Low voltage shutdown
High voltage shutdown
Overload shutdown
Over temperature shutdown
Short circuit protection
About This Guide
To get the best performance from your XPower inverter, Xantrex
recommends that you read this guide before connecting and using
the inverter, and then save it for future reference.
This guide contains:
•
•
•
•
•
Important safety information
Instructions for connecting the inverter
Operating guidelines
Troubleshooting guidelines
Warranty and service information
8
2 Important Safety Information
Misusing or incorrectly connecting the XPower may damage the
equipment or create hazardous conditions for users. Read the
following safety instructions and pay special attention to all
Caution and Warning statements in the guide.
Warnings identify conditions that may result in personal injury
or loss of life.
Cautions identify conditions or practices that may damage the
XPower or other equipment.
Warnings and Cautions
Warning! Shock Hazard
Keep children away from the XPower inverter. The
inverter generates the same potentially lethal AC
power as a normal household wall outlet.
9
Warning! Heated Surface
The XPower housing may become uncomfortably
warm, reaching 140° F (60° C) under extended high
power operation. Ensure that at least 2 inches (5 cm)
of air surround the inverter. During operation, keep it
away from materials that may be affected by high
temperatures.
Warning! Explosion Hazard.
Do not use the XPower in the presence of flammable
fumes or gases, such as in the bilge of a gasoline
powered boat, or near propane tanks. Do not use the
XPower in an enclosure containing automotive-type,
lead-acid batteries. These batteries, unlike sealed
batteries, vent explosive hydrogen gas, which can be
ignited by sparks from electrical connections.
10
Caution!
Some chargers for small nickel-cadmium batteries can
be damaged if connected to the XPower. Do not use
the inverter with the following appliances:
•
Small battery-operated appliances like
rechargeable flashlights, some rechargeable
shavers, and night lights that are plugged directly
into an AC receptacle to recharge.
•
Battery chargers used in hand power tools. These
chargers display a warning label stating that
dangerous voltages are present at the charger
battery terminals.
11
Caution!
Do not connect live AC power to the XPower’s AC
outlets. The inverter will be damaged even if it is
switched OFF.
Do not connect any AC load, which has its neutral
conductor connected to ground, to the XPower.
Additional Safety Guidelines
•
•
Do not insert foreign objects in the XPower outlets.
Never connect the inverter to power utility AC distribution
wiring.
•
•
Do not use the XPower in temperatures over 104° F (40° C).
Do not expose the XPower to water, rain, snow, or spray.
Failure to follow these safety guidelines may cause personal
injury and/or damage to the XPower. It may also void your
product warranty.
12
3 XPower Features
This section describes the main features of the XPower inverters.
AC (Front) Panel
Figure 1 shows the AC panel of the XPower 175 Plus inverter.
2
1
3
4
Figure 1 AC Panel of XPower 175 Plus
13
Figure 2 shows the AC panel of the XPower 400 Plus and
XPower 700 Plus inverters.
2
3
1
4
Figure 2 AC Panel of XPower 400 Plus and XPower 700 Plus
1 AC Outlets
XPower 175 Plus An AC receptacle is located on one end of
the XPower 175 Plus. You can plug in any 120-volt
appliances with a combined total power consumption of 150
watts or less when the inverter is turned on.
14
XPower 400 Plus Two AC receptacles are located on one
end of the XPower 400 Plus. You can plug in any 120-volt
appliances with a combined total power consumption of 320
watts or less when the inverter is turned on.
XPower 700 Plus Two AC receptacles are located on one
end of the XPower 700 Plus. You can plug in any 120-volt
appliances with a combined total power consumption of 560
watts or less when the inverter is turned on.
2
On/Off Switch When the On/Off switch is on, AC power is
available at the outlet.
3
POWER Light The green POWER light indicates that AC
power is present at the outlet and that the XPower is operating
normally.
4
FAULT Light The red FAULT light indicates that the inverter
has shut down. Shutdown is caused by low or high battery
voltage, overload, or excessively high temperatures.
Audible Alarm An audible alarm warns of an impending low
voltage shutdown.
15
Ventilation Openings To prevent overheating, ensure that the
ventilation openings on the front and back panels are kept clear.
DC (Back) Panel
Figure 3 shows the DC panel of the XPower 175 Plus inverter.
Figure 3 DC Panel of XPower 175 Plus
16
Figure 4 shows the DC panel of the XPower 400 Plus and
XPower 700 Plus inverters.
2
1
3
Figure 4 DC Panel of XPower 400 Plus and XPower 700 Plus
1
Fan and Ventilation Openings: The cooling fan on the
XPower 400 Plus and XPower 700 Plus units are designed to
operate only when output power is greater than approximately
100 watts. When the inverter is turned on, the fan may operate
momentarily. The ventilation openings should not be covered at
any time the inverter is operating.
17
2
3
Positive and
Negative Cabling Terminals: For XPower
400 Plus and XPower 700 Plus, you connect the ring terminals on
the power cables to these terminals. To ensure correct polarity,
red must be connected to red and black must be connected to
black.
Figure 5 Lighter Plug Cable
18
Figure 6 Cable for Direct Connection to 12 Volt Battery
Caution!
The XPower 175 Plus can not power loads over 150
watts, so it is not equipped with cabling terminals and
can not be run from a 12 volt battery.
19
Types of Connections
Cable Clamps/Battery
Connection
Product
Lighter Plug Connection
XPower 175
Plus
Available - A cable is
permanently attached to
the inverter. Figure 5.
Not Available
XPower 400
Plus
Available - You must
connect a separate lighter
plug cable (included).
Figure 5.
Available - You must
connect a separate cable
clamp cable (included).
Figure 6.
XPower 700
Plus
Not Available
Available - You must
connect a separate cable
clamp cable (included).
Figure 6.
20
4 Connecting the XPower Plus
Inverters
Caution!
The XPower must only be connected to a battery that
has a nominal output of 12 volts. It will not operate if
connected to a 6 volt battery and may be damaged if
connected to a battery with 16 volts or more.
Note:
The XPower 700 Plus can not be powered from the lighter
socket of a vehicle.
Choosing a Location
For the best performance, place the inverter on a flat surface in a
location that is:
21
Dry
Do not allow water or other liquids to splash on
the inverter.
Cool
Ambient temperatures should be between
32° F and 104° F (0° C and 40° C) - the cooler
the better within this range. Keep the inverter
away from heating vents.
Well ventilated
Safe
Allow at least 2 inches (5 cm) of clearance all
around the inverter, and keep the ventilation
openings clear.
Do not install the XPower in a compartment
with batteries or flammable liquids, such as
gasoline, or explosive vapors.
Clean and free
of dust/dirt
This is especially important if the XPower is
used in a work environment.
22
Connecting the XPower 175 Plus and XPower 400
Plus for Loads Under 150 Watts
Follow these steps to connect the XPower 175 Plus or XPower
400 Plus inverter:
1. Place the inverter on a flat surface like the floor of your
vehicle.
2. Make sure the On/Off switch on the front panel is off.
3. The XPower 175 Plus has a power cord with lighter plug
hard-wired into it, so you do not need to complete this step.
If you have a XPower 400 Plus, take the power cord
equipped with the lighter plug (Figure 5) and place the ring
terminals over the two cabling terminals on the back of the
inverter. (The cabling terminals are shown in Figure 4.))
Caution!
Make sure you connect red to red and black to black,
and make sure you screw the nuts on tightly.
23
4. Place the inverter’s lighter plug in the vehicle’s cigarette
lighter socket or a 12 volt outlet.
5. Turn on the front panel On/Off switch.
The green POWER light indicates that the XPower is
operating normally and that AC power is available at the
outlet.
6. Plug in the AC appliance you want to operate.
7. If you disconnect the battery, turn the inverter off first.
Connecting the XPower 400 Plus and XPower 700
Plus for Loads Over 150 Watts
You must connect the XPower 400 Plus or XPower 700 Plus
directly to a 12-volt battery if you are going to operate loads
greater than 150 watts continuously. When the inverter is
connected this way, you can operate loads of any size up to 320
watts continuously with a XPower 400 Plus and 560 watts
continuously with a XPower 700 Plus.
24
Warning!
Batteries contain corrosive materials and present an
electrical shock hazard. To prevent irritation and
burns, wear protective eyewear and clothing when
you install the inverter or work with the batteries.
Take special care to ensure that metal tools and
personal metal objects like rings and bracelets do not
contact the battery terminals.
Follow these steps to make a direct battery connection:
1. Place the inverter on a flat surface.
2. Make sure the On/Off switch on the front panel is off.
25
Caution! Reverse Polarity
Power connections of the 12 volts DC battery to the
XPower must be positive to positive and negative to
negative.
A reverse polarity connection (positive to negative)
will blow a fuse in the inverter and may permanently
damage the unit. Damage caused by a reverse
polarity connection is not covered by your warranty.
3. Take the cables equipped with battery clips on one end
(Figure 6) and place the ring terminals over the two cabling
terminals on the back of the inverter. (The cabling terminals
are shown in Figure 4.))
Caution!
Make sure you connect red to red and black to black,
and make sure you screw the nuts on tightly.
26
4. Fasten the positive (red) clip to the positive battery post, and
then fasten the negative (black) clip to the negative battery
post.
5. Turn on the front panel On/Off switch.
The green POWER light indicates that AC power is available
at the outlets and that the inverter is operating normally.
6. Plug in the AC loads you want to operate.
7. If you disconnect the battery, turn the inverter off first.
27
5 Operating the XPower Inverter
This section explains how to operate the XPower 175 Plus,
XPower 400 Plus and XPower 700 Plus most efficiently.
Operating Conditions and Guidelines
This section describes normal operation as well as conditions that
trigger an alarm or automatically shut down the XPower.
Normal Operation When you connect the inverter to the vehicle’s
cigarette lighter or directly to the 12 volt outlet and turn on the
On/Off switch, the green POWER light illuminates and AC
power is available at the outlets. You can now plug in your AC
products and switch them on one at a time.
Low Battery Alarm and Shutdown As the battery discharges, its
voltage decreases. When the XPower senses that the voltage at its
DC input has dropped to 10.7 volts, it sounds an alarm. If you
ignore the alarm, and the DC input voltage drops below 10.0
volts, the inverter shuts down all loads to save the battery from
further discharge. The red FAULT light comes on.
28
Overload Shutdown If you connect an AC load that is rated too
high (see Table 1 on page 30) or a load that draws excessive
surge power, the XPower shuts down. The red FAULT light
comes on.
Over Temperature Shutdown The XPower shuts down
automatically if it exceeds its safe operating temperature. The red
FAULT light comes on.
High Input Voltage Shutdown If a defective battery charging
system causes the battery voltage to rise to dangerously high
levels, the XPower shuts down automatically. The red FAULT
light comes on.
Shutting the Inverter Off
•
If you are going to disconnect the battery, turn the inverter
off first.
•
Turn the inverter off using the front panel On/Off switch.
Operating Normal Loads
The XPower is capable of continuously powering most 120-volt
AC products with the following power rating maximums:
29
Table 1 Power and Surge Ratings
5 minute Max.
Inverter
Continuous
Power Rating
Surge Rating
Maximum
Power Rating
XPower 175 Plus
XPower 400 Plus
XPower 700 Plus
175 watts
400 watts
700 watts
150 watts
320 watts
560 watts
300 watts
600 watts
1000 watts
The inverter’s AC (“modified-sine wave”) output waveform, is
designed to function similarly to the sine wave shape of utility
power. Most AC products correctly rated for the power rating
maximums listed above or less will operate normally with the
XPower inverter.
30
Operating Loads With High Surge Requirements
The power, or wattage, rating of AC loads is the average amount
of power they use. Some appliances consume more power than
their power rating when they are first turned on. TVs, monitors,
and electric motors are some products that have high surge
requirements at start up. The XPower inverters can supply
momentary surge power that is higher than its maximum power
rating, some products rated less than power rating maximum for
your inverter may exceed its surge capability and trigger an
overload shutdown. If this problem occurs when attempting to
operate several AC products at the same time, try first switching
on the inverter with all AC products switched off, then one by
one switch each on, starting with the high surge product first.
31
6 Maintaining Battery Condition
The battery operating time of the XPower depends on the charge
level of the battery, battery capacity, and the amount of power
drawn by the AC loads you are operating. With a typical vehicle
battery, you can expect the following:
Table 1 Battery Operating Times
Sample
Appliance
Operating
Time
Inverter
Load
XPower 175 Plus
XPower 400 Plus
XPower 700 Plus
50 watts
100 watts
100 watts
CD player
small TV
small TV
6-8 hours
3-4 hours
3-4 hours
Here are some guidelines that will help to preserve your battery:
•
Vehicle batteries are not designed for repeated deep-
discharge cycles, and constantly recharging a vehicle’s
32
battery will shorten its life. Therefore, when you are using a
vehicle battery as a power source, start the vehicle every
hour or two to recharge the battery.
•
•
The XPower will operate while the engine is running, but the
voltage drop that occurs when the engine starts may trigger a
low voltage shutdown.
Vehicle batteries are designed to provide brief periods of
very high current needed for engine starting. They are not
intended for constant deep discharge. Regularly operating
the XPower from a vehicle battery until the low voltage
alarm sounds will shorten the life of the battery. Consider
connecting the XPower to a separate deep discharge type
battery if you will be frequently running electrical products
for extended periods of time.
•
If you are not going to use the XPower for more than a week,
turn off the On/Off switch. The inverter draws less than
0.25 amps when the On/Off switch is on and no load is
connected, but it will eventually discharge the battery.
33
7 Troubleshooting
This section will help you identify the source of most problems
that can occur with the XPower inverter.
If you have a problem with the inverter, please review this
section before contacting Xantrex Customer Service. If you are
unable to solve a problem and need to contact Xantrex, please
prepare for the call by writing down the following details:
•
•
•
•
•
Inverter’s serial number
How long the inverter has been in use
Where it is installed
Appliances operating when the problem occurred
A brief description of the problem
34
Common Problems
Warning! Electrical Shock and Burn Hazard
Do not dismantle the XPower. It does not contain any
user-serviceable parts. Attempting to service the
inverter yourself could result in an electrical shock or
burn.
Buzz in Audio Systems
Some inexpensive stereo systems have inadequate internal power
supply filtering and buzz slightly when powered by the XPower.
The best solution is to use an audio system with a good quality
filter.
35
Television Interference
The XPower is shielded to minimize interference with TV
signals. If TV signals are weak, you may see interference in the
form of lines scrolling across the screen. Try one of these
suggestions to minimize or eliminate the problem:
•
•
•
•
Use an extension cord to increase the distance between the
XPower and the TV, antenna, and cables.
Adjust the orientation of the XPower, television, antenna,
and cables.
Maximize TV signal strength by using a better antenna, and
use shielded antenna cable where possible.
Try a different TV. Different models vary considerably in
their susceptibility to interference.
Troubleshooting Reference
This section describes problems, their symptoms, possible
causes, and specific remedies.
36
The AC load will not operate. No inverter lights are on.
Possible Cause
Suggested Remedy
Battery is defective.
Check battery and replace if
required.
The inverter has been connected Check connection to battery. The
with reverse DC input polarity.
inverter has likely been damaged
and needs to be repaired. Have the
unit repaired (not covered under
warranty).
Loose cable connections.
Check cables and connections.
Tighten as required.
Inverter will run some small loads, but not larger ones.
Possible Cause
Suggested Remedy
Voltage drop across DC cables. Shorten cables or use heavier
cables.
37
Measured inverter output is too low.
Possible Cause
Suggested Remedy
A standard “average-reading”
AC voltmeter has been used to
For accurate measurement, the
XPower modified sine wave output
measure output voltage, resulting requires a “true RMS” voltmeter for
in an apparent reading 5-15 volts accurate measurements.
too low.
The battery voltage is too low.
Recharge the battery.
Alarm is sounding.
Possible Cause
Suggested Remedy
Low voltage shutdown or
Shorten cables or use heavier
thermal shutdown has occurred. cables. Recharge battery. Allow unit
to cool. Improve air circulation
around unit. Locate units in a cooler
environment. Reduce load if
continuous operation is required.
38
Battery run time is less than expected.
Possible Cause
Suggested Remedy
The AC product power
Use a larger battery to make up for
consumption is higher than rated. the increased power requirement.
The battery is old or defective.
Replace the battery.
The battery is not being charged Some chargers are not able to fully
properly.
recharge a battery. Make sure that
you use a powerful charger.
Power dissipation in DC cables. Use shorter/heavier DC cables.
The AC load will not operate. The FAULT light is on.
Possible Cause
Suggested Remedy
The AC product(s) connected are Use a product with a power rating
rated at more than the inverter’s less than the inverter’s continuous
continuous power rating;
overload shutdown has occurred.
power rating (see Table 1 on
page 30).
39
Possible Cause
Suggested Remedy
The AC product(s) connected are The product exceeds the inverter’s
rated at less than the inverter’s
continuous power rating; high
starting surge has caused
overload shutdown.
surge capability. Use a product with
a starting surge power within the
XPower’s capability.
Battery is discharged (alarm is
sounding).
Recharge battery.
The inverter has overheated due Switch inverter OFF and allow to
to poor ventilation and has
shutdown (alarm is sounding).
cool for 15 minutes. Clear blocked
fan or remove objects covering unit.
Move the inverter to a cooler place.
Reduce load if continuous operation
is required.
Input voltage is greater than 15
volts.
Verify the charging system is
properly regulated and the battery is
12 volts nominal.
40
8 Specifications
Specifications are subject to change without notice.
Table 1 XPower Plus Specifications
XPower 175 Plus XPower 400 Plus XPower 700 Plus
AC output voltage
(nominal)
120 volts AC
10–15 volts DC
150 watts
120 volts AC
10–15 volts DC
320 watts
120 volts AC
10–15 volts DC
560 watts
DC input voltage
range
Continuous AC
output power
5 minutes AC output
power
175 watts
400 watts
700 watts
Maximum AC output
surge power
300 watts
600 watts
1000 watts
AC output frequency
60 ± 4 Hz
60 ± 4 Hz
60 ± 4 Hz
AC output waveform Modified Sine Wave
Modified Sine Wave
0.20 amps
Modified Sine Wave
0.25 amps
Battery drain with no
AC load
0.15 amps
(at 12 V input)
41
XPower 175 Plus XPower 400 Plus XPower 700 Plus
Efficiency
(maximum)
90%
90%
90%
Ambient operating
temperature range
32° F – 104° F
0° C – 40° C
32° F – 104° F
0° C – 40° C
32° F – 104° F
0° C – 40° C
Low battery alarm
(nominal)
10.7 volts
10.0 volts
15.0 volts
10.7 volts
10.0 volts
15.0 volts
10.7 volts
10.0 volts
15.0 volts
Low battery shutdown
(nominal)
High battery
shutdown point
(nominal)
Dimensions
(L x W x H)
5 1/8 x 4 1/8 x 2 1/4 in 5 7/8 x 4 1/8 x 2 1/4 in 7 1/4 x 4 1/8 x 2 1/4 in
130 x 105 x 56 mm
149 x 105 x 56 mm
186 x 105 x 56 mm
Weight
1 lb 3 oz.
550 grams
1 lb 6 oz.
655 grams
1 lb 14 oz.
900 grams
42
9 Limited Warranty
What does this warranty cover and how long does it
last?
This Limited Warranty is provided by Xantrex Technology, Inc.
(“Xantrex”) and covers defects in workmanship and materials in your
XPower Plus Inverter. This warranty lasts for a Warranty Period of 1
(one) year from the date of purchase at point of sale to you, the original
end user customer.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of
charge, provided that you notify Xantrex of the product defect within the
Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this
Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products. Xantrex
reserves the right to use parts or products of original or improved design
in the repair or replacement. If Xantrex repairs or replaces a product, its
warranty continues for the remaining portion of the original Warranty
43
Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and
return shipment to the customer via a Xantrex-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska
and Hawaii are excluded. Contact Xantrex Customer Service for details
on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact
your merchant. If you are unable to contact your merchant, or the
merchant is unable to provide service, contact Xantrex directly at:
Phone:
604 422 2777
Toll Free North America:
1 800 670 0707
Fax:
604 420 2145
Email:
44
Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual. For
some products, Xantrex maintains a network of regional Authorized
Service Centers. Call Xantrex or check our website to see if your product
can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been disassembled or modified
without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
•
•
The dated purchase receipt from the original purchase of the
product at point of sale to the end user, or
The dated dealer invoice or purchase receipt showing original
equipment manufacturer (OEM) status, or
The dated invoice or purchase receipt showing the product
exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the
product or costs related to the removal, installation, or troubleshooting
of the customer’s electrical systems. This warranty does not apply to and
Xantrex will not be responsible for any defect in or damage to:
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1. the product if it has been misused, neglected, improperly installed,
physically damaged or altered, either internally or externally, or
damaged from improper use or use in an unsuitable environment;
2. the product if it has been subjected to fire, water, generalized
corrosion, biological infestations, and high input voltage from
lightning strikes;
3. the product if repairs have been done to it other than by Xantrex or
its authorized service centers (hereafter “ASCs”);
4. the product if it is used as a component part of a product expressly
warranted by another manufacturer;
5. the product if its original identification (trade-mark, serial number)
markings have been defaced, altered, or removed.
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE
WARRANTY PROVIDED BY XANTREX IN CONNECTION WITH
YOUR XANTREX PRODUCT AND IS, WHERE PERMITTED BY
LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS,
GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND
LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR
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OTHERWISE IN CONNECTION WITH THE PRODUCT,
HOWEVER ARISING (WHETHER BY CONTRACT, TORT,
NEGLIGENCE, PRINCIPLES OF MANUFACTURER’S LIABILITY,
OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE),
INCLUDING WITHOUT RESTRICTION ANY IMPLIED
WARRANTY OR CONDITION OF QUALITY,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT
REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE
PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD
STIPULATED UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY SPECIAL,
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING
WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT
RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY
LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY,
ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF
MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION,
INTEGRATION OR OPERATION OF THE PRODUCT.
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Exclusions
If this product is a consumer product, federal law does not allow an
exclusion of implied warranties. To the extent you are entitled to implied
warranties under federal law, to the extent permitted by applicable law
they are limited to the duration of this Limited Warranty. Some states
and provinces do not allow limitations or exclusions on implied
warranties or on the duration of an implied warranty or on the limitation
or exclusion of incidental or consequential damages, so the above
limitation(s) or exclusion(s) may not apply to you. This Limited
Warranty gives you specific legal rights. You may have other rights
which may vary from state to state or province to province.
WARNING: Limitations on Use
Please refer to your product user manual for limitations on uses of the
product. Specifically, please note that this power supply is not intended
for use in connection with life support systems and Xantrex makes no
warranty or representation in connection with any use of the product for
such purposes.
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Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return
Material Authorization (RMA) number and the correct factory “Ship To”
address. Products must also be shipped prepaid. Product shipments will
be refused and returned at your expense if they are unauthorized,
returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the
wrong location.
When you contact Xantrex to obtain service, please have your operating
manual ready for reference and be prepared to supply:
•
•
•
•
The serial number of your product
Information about the installation and use of the unit
Information about the failure and/or reason for the return
A copy of your dated proof of purchase
When you ship:
1. Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.
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2. Include the following:
•
•
•
•
The RMA number supplied by Xantrex Technology Inc. clearly
marked on the outside of the box.
A return address where the unit can be shipped. Post office boxes
are not acceptable.
A contact telephone number where you can be reached during work
hours
A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are
fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC): A Xantrex return material authorization (RMA)
number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
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Out of Warranty Service
If the warranty period for your XPower Plus Inverter has expired, if the
inverter was damaged by misuse or incorrect installation, if other
conditions of the warranty have not been met, or if no dated proof of
purchase is available, your inverter may be serviced or replaced for a flat
fee.
To return your XPower Plus Inverter for out of warranty service,
contact Xantrex Customer Service for a Return Material Authorization
(RMA) number and follow the other steps outlined in “Return Material
Authorization Policy” on page 49.
Payment options such as credit card or money order will be explained by
the Customer Service Representative. In cases where the minimum flat
fee does not apply, as with incomplete inverters or inverters with
excessive damage, an additional fee will be charged. If applicable, you
will be contacted by Customer Service once your inverter has been
received.
10 Other Xantrex Products
To see the range of products offered by Xantrex, visit our web site at
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