Zhone Technologies Modem 08 01002 01 User Manual

08-01002-01  
Elastic Networks  
Elite Modem  
Installation Guide  
Document Version: Standard  
Document Revision: 2.01  
Publication Date: November 1999  
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Elastic Networks  
Elite Modem  
Installation Guide  
Publication Number: 08-01002-01  
Document Version: Standard  
Document Revision: 2.01  
Publication Date: November 1999  
1999 Elastic Networks  
All rights reserved  
All information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes  
to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may  
warrant.  
EtherLoop is a trademark of Elastic Networks.  
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Publication history  
November 1999  
Standard document (Revision 2.01) released for general publication.  
October 1998  
Standard document initial release for general publication.  
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vi Contents  
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vii  
About this document  
1-  
This document provides instructions for installing, using and troubleshooting  
the Elite Modem. Before installing or using the modem, be sure to read the  
Safety Considerations and Elite Modem Requirements in this section.  
Safety Considerations  
The Elite Modem complies with the regulatory requirements of CSA C22.2#950-  
M95 for Canada and UL 1950 Edition 3 for the United States. Although this  
product is designed with your complete safety in mind, there are precautions you  
should adhere to for your individual safety as well as the safety of your  
equipment. These precautions include, but are not limited to the following:  
!
• Read and understand all instructions.  
• Place your modem on a stable surface. Dropping the modem can cause  
damage that is not covered under the manufacturer’s warranty.  
• Do not disassemble the modem! Opening the unit may expose you to electrical  
shock!  
• Use caution when installing or modifying telephone lines.  
• Do not use modem near water to avoid shock hazard.  
• Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
• Never touch uninsulated telephone wires or terminals unless the telephone  
line has been disconnected.  
• Avoid installing telephone wiring during an electrical storm.  
• Do not place objects on top of modem.  
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viii About this document  
Elite Modem Requirements  
The Elite Modem has specific requirements. Please insure that all of the  
information and equipment is available prior to proceeding with the  
installation procedure. The requirements are as follows:  
Requirement  
Description  
Elite Modem Service  
Contact your local Internet service provider (ISP)  
and subscribe to high-speed Internet service.  
Your modem will not function until the common  
local exchange carrier activates the service.  
Network Access  
Network Address  
A 10Base-T Ethernet Card with a standard RJ-45  
connector must be installed and configured in  
your computer. Any computer (MAC, PC, UNIX  
workstation) that can run Windows 3.1 or OS5 or  
higher can be used with the Elite Modem.  
Internet Protocol (IP) address from your Internet  
service provider or corporate IS network  
administrator. Simply ask for the IP address  
requirements for your connection. Your Internet  
service provider must use TCP/IP protocol.  
Only one Elite Modem per phone The Elite Modem will not operate with multiple  
line  
computers. Only the computer that is directly  
connected to the Elite Modem through the  
10Base-T Ethernet cable is supported.  
Elite Modem must be connected Data transfer rates will vary somewhat,  
to line one (1) on multiple line  
telephone systems  
depending on the speed of your computer, the  
network (ISP, corporate, etc.) through which you  
are communicating, and the speed and  
connection of the computer with which you are  
transferring data.  
If you need help, call distributor technical support.  
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1-1  
Installing the Elite Modem  
1-  
This chapter describes the Elite Modem and contains the installation  
procedures for the modem and support equipment.  
Chapter contents  
This chapter includes the following information.  
Table 1-1.  
Topic  
See  
Chapter task list  
This chapter includes the following tasks.  
Task  
See  
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1-2 Installing the Elite Modem  
The Elite Modem  
The Elite modem allows an end user with an Ethernet-configured PC and an  
ordinary phone line to access the Internet or corporate intranet at  
multi-megabit speeds. The Elite Modem also permits simultaneous voice (or  
analog data) transmission on the same telephone line. You can use the standard  
telephone cable provided in the installation kit to connect a telephone, fax, or  
answering machine directly to your Elite Modem.  
This document contains all of the procedures you need to install and use the  
Elite Modem. This guide takes you through step-by-step procedures for  
installing the modem.  
The Elite Modem and the EtherLoop System  
The Elite Modem is a component of an EtherLoop system. EtherLoop is an  
Elastic Networks technology that supports high-speed data simulaneously  
with voice using existing phone lines. If the other network components of the  
EtherLoop system have not been correctly installed, the Elite modem will not  
work.  
Contact your service provider or distributor technical support if you have  
problems completing the installation.  
Always-on Internet connection  
The Elite Modem is a state-of-the-art, high-speed data modem that delivers an  
“always-on” connection to a service provider or corporate Information Service  
(IS) network. This direct access eliminates the time-consuming dial-up  
sequence that is required by other modems. You won’t have to dial and wait to  
access the Internet or download large files to your home computer.  
Factory-tested components  
The Elite Modem has been factory-tested. If you have a problem using the  
modem, review the procedures in this guide. Contact your service provider or  
distributor technical support if you have questions.  
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Installing the Elite Modem 1-3  
Materials Included with the Elite Modem  
The Elite modem contains standard RJ-11 telephone and jack interfaces to  
connect the existing voice facility, and a 10Base-T Ethernet RJ-45 interface to  
connect the Ethernet cable from the end-user PC.  
The following table shows the components included in the Elite Modem  
package. If you are missing any item, contact your product distributor for a  
replacement.  
Table 1-2List of Materials  
Description  
Item  
Elite Modem  
Class 2, 5V, AC Power Supply  
10Base-T Ethernet  
Cable Assembly, RJ-45, 8 PIN 8  
Conductor  
Cable Assembly, RJ-11, 6 PIN, 6  
Conductor  
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1-4 Installing the Elite Modem  
Table 1-2List of Materials  
Description  
Item  
Elite Modem User’s Guide  
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Installing the Elite Modem 1-5  
Task:  
Installing the Modem  
Note: Some computers require an adapter between the RJ-45  
Ethernet cable and the Ethernet connector on the back of the  
computer (the adapter is often a round, 8-pin connector).  
Step Action  
1
2
Make sure that all of your Elite Modem equipment is available before  
proceeding.  
Connect the RJ-45 Ethernet cable to the 10Base-T Ethernet Card connector  
on the rear of your computer. Connect the other end of cable to the Ethernet  
port on the rear of the modem labeled: To PC.  
3
4
Your telephone is connected with an RJ-11 modular phone line cord to a  
telephone wall jack. Disconnect the telephone line cord from the telephone  
wall jack and insert it into the jack in the rear of the modem identified with this  
icon:  
Connect the RJ-11 modular phone cord to the connector on the rear of the  
modem labeled, To Wall Jack. This connector is identified with a telephone  
line symbol.  
5
6
Insert the other end of the phone cord into the telephone wall jack.  
Connect the rounded plug end of the power supply cord into the 5V AC  
connector on the rear of the modem.  
7
Plug the power supply into wall outlet. This completes the modem physical  
installation. Proceed to Setup. At this point, the Power and the Loop Status  
indicator lights should be green.  
Note: See “Modem Indicators” on page 1-6 for more information on the Elite  
modem LED indicators.  
STOP  
You have completed this task.  
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1-6 Installing the Elite Modem  
Modem Indicators  
Status and Activity Indicators  
The front panel of the Elastic Networks Elite Modem has six status and activity  
indicators. Currently four of the indicators are used. The indicators provide  
you with modem status and diagnostic information as listed in the following  
table.  
Table 1-2. Elite Modem Front Panel Indicators  
Position  
Indicator  
(left to right)  
1
2
3
4
5
6
Reserved  
Power  
PC  
Network  
Transfer  
Reserved  
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Installing the Elite Modem 1-7  
Additional telephones on the modem phone line  
The Elite Modem allows you to hook-up your computer and telephone to the  
same line, providing simultaneous voice service with high-speed data service.  
Telephones or answering devices connected directly to the Elite Modem do not  
require external telephone filters. The Elite Modem has a built-in voiceband  
filter on the telephone connection, so that the signal noise of the data traffic  
does not interfere with voice conversations.  
However, if you have additional phones (on different jacks) connected to the  
same line as the modem (extension phones, etc.), you may need an external  
filter.  
Test all additional lines for correct operation (no data noise) while the Elite  
Modem is running and in service. If you hear noise interference while using an  
extension phone, you may need to install a telephone filter between that phone  
and its wall jack. Test all extension telephones for noise interference and install  
filters as needed using the task instructions on the following pages.  
Table 1-3. Telephone Filters  
Filter  
Description  
Use to connect fax machines,  
answering machines, and desk  
telephones that are not directly  
connected to the Elite Modem.  
Desk Mount Filter  
Use with wall-mounted telephones.  
Wall Mount Filter  
You can order voiceband filters from the Elite Modem product distributor or  
service provider.  
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1-8 Installing the Elite Modem  
Task:  
Installing the Desk Mount Filter  
It is important that the telephone filters be installed correctly. Follow these  
instructions precisely. If the telephone filter is installed incorrectly (reversed),  
the filter will not allow voice signals to pass. (See Figure 1-1, Desk Mount  
Filter Connections.)  
Step Action  
1
2
Check for a dial tone.  
Disconnect the telephone line cord from the wall jack and insert it into the jack  
on the filter identified with this telephone icon:  
3
A 7-foot RJ-11 telephone line cord is supplied with the filter. Connect one end  
of the line cord into the jack on the filter identified with this icon:  
4
5
Plug the other end of the 7-foot line cord into the wall jack.  
Verify that ther is a dial tone. If a dial tone is not present, check all  
connections.  
Figure 1-1. Desk Mount Filter Connections  
STOP  
You have completed this task.  
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Installing the Elite Modem 1-9  
Task:  
Installing the Wall Mount Filter  
It is important that the telephone filters be installed correctly. Follow these  
instructions precisely. If the telephone filter is installed incorrectly (reversed),  
the filter will not allow voice signals to pass. (See Figure 1-2, Wall Mount  
Filter Installation.)  
Step Action  
1
6
Check for a dial tone.  
Remove the telephone from its wall mount by pushing it upward and pulling  
it away from the mounting pins. The telephone may have a short “pig tail” line  
cord connecting it to the jack. If the phone has a “pig tail” line cord, disconnect  
it from the wall jack.  
7
8
Plug the filter’s short “pig tail” line cord into the wall jack.  
Install the wall mount filter by placing it over the wall jack and sliding it  
downward until it is seated on the mounting pins.  
9
Plug the telephone “pig tail” line cord into the jack located on the front of the  
filter.  
10  
11  
Install the telephone on wall mount filter.  
Verify dial tone. If a dial tone is not present, check all connections.  
Figure 1-2. Wall Mount Filter Installation  
STOP  
You have completed this task.  
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1-10 Installing the Elite Modem  
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A-1  
Appendix A: Troubleshooting  
A-  
Table A-1. Modem Troubleshooting  
Problem  
Troubleshooting  
No Modem  
Make sure there is power to the outlet. Check the  
Power/Power Light Off connection to the modem. (Make sure the modem is  
plugged in). If the power indicator is not lit, try another  
power cord. If the indicator is still not lit, call distributor  
technical support.  
No data transfer  
Check these items in the following order:  
1. PC Light is OFF  
Make sure the cable between the Etherport or  
modem and the back of the computer is properly  
connected. If the PC Light remains off, try another  
cable. If the indicator is still not lit, call distributor  
technical support.  
2. Transfer Light is OFF  
This light will briefly blink GREEN when the  
computer attempts to send data, and briefly blink  
when data is sent to the computer. If it doesn’t light  
when the computer sends data, AND the PC Light  
is ON, call distributor technical support.  
3. Network Light is Off  
Check the connection to the network. The light  
should be GREEN. If the Network light is YELLOW,  
make sure the Elmo shelf has power. If not call  
distributor technical support. .  
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A-2 Appendix A: Troubleshooting  
Table A-1. Modem Troubleshooting  
Problem  
Troubleshooting  
No data transfer  
(continued)  
4. Network Light is Red  
The Elite Modem is not receiving any signal from  
the Internet service provider. Make sure all  
connections are well-connected and the computer  
is set up correctly.  
Make sure the phone has a clear dial tone. Call your  
service provider (phone company). If you are on a  
corporate network, contact the network IS  
administrator, and make sure the service provider is  
having no technical problems. If the noise persists,  
call distributor technical support.  
5. Network Light is Yellow  
The modem is trying to synchronize with the service  
provider. Make sure the modem is at least 12  
inches from the monitor. Wait three minutes for the  
light to turn steady GREEN, which indicates they  
are synchronized and data should transfer.  
If Network Light doesn’t turn GREEN in three  
minutes, call your service provider (phone  
company). If you are on a corporate network,  
contact the network IS administrator, and make  
sure the service provider is having no technical  
problems. Call distributor technical support.  
6. Transfer Light Remains Off  
Make sure all cables are properly installed and  
connected. If the Transfer Light remains off, call  
distributor technical support.  
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Appendix A: Troubleshooting A-3  
Table A-1. Modem Troubleshooting  
Problem  
Troubleshooting  
Noise interference on  
Make sure the extension phone is properly filtered. If a  
the extension telephone filter is installed, this noise could be a faulty filter, line  
when using the modem cord, phone service, phone, or the Elite1Modem. While  
using the modem, try to eliminate these possibilities in  
the following order:  
1. Turn OFF the Elite Modem. Make a call on your  
extension phone and check the noise. If the noise is  
gone, the modem may have a fault.  
2
Exchange the line cord between the modem and the  
wall jack with a known good line cord. Check the  
noise. If it persists, place the known good line cord  
between the modem and the phone.  
3. If you have a known good spare phone, use it to  
replace the suspect phone. If the noise is goes  
away, the telephone is bad. If the noise persists, it  
may be the Elite Modem. Contact distributor  
technical support.  
4. Call your phone service and ask them to check the  
line for noise. If they assure you that the noise  
problem is not with their equipment, check your  
phone unit.  
Noise interference on  
the telephone  
The Elite Modem has a built-in filter to prevent this. The  
noise could be a faulty line cord, phone, the Elite  
connected to the modem Modem, or it could be coming from your phone service.  
Try to eliminate these possibilities in the following order:  
1. Disconnect the phone from the modem and connect  
it directly to the wall jack, bypassing the modem.  
Disconnect the modem from the wall jack. If the  
noise is gone, you should probably solve the  
problem by replacing the Elite Modem. If the noise  
persists, it may be your phone service.  
2. Check your telephone line cords by exchanging  
them one at a time with a known good line cord. If  
you eliminate the line cords as a possibility, check  
the phone unit.  
3. If you have a known good spare phone, use it to  
replace the suspect phone and reconnect the  
modem. A new phone may eliminate the noise. If the  
noise persists, call distributor technical support.  
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A-4 Appendix A: Troubleshooting  
Table A-1. Modem Troubleshooting  
Problem  
Troubleshooting  
Low data throughput  
File transfer rates depend not only on the Elite Modem,  
rates/It seems to take a but also on the speed of your computer, the network that  
long time to download  
files to your computer  
you are communicating through (ISP, corporate net,  
etc.), and the speed and connection of the computer you  
are attempting to transfer data to and from.  
If you know your files are being transmitted to your  
computer with high-speed equipment and your  
downloads still seem slow, it’s possible your modem is  
connected to more than one computer.  
The Elite Modem supports only one computer at a time.  
Your computer may inadvertently be connected logically  
(or physically) into a hub or other network configuration  
that looks like multiple computers to the modem. Call  
your corporate IS network administrator and have any  
other computers removed from the modem.  
Your PC cannot  
First, make sure that all network software applications  
communicate with your are properly installed and configured. Double check to  
Internet service provider make sure the IP address is correct. Call your telephone  
service provider and make sure Elite Modem service is  
enabled.  
Next, call your ISP help desk. If you are on a corporate  
network, call the network IS administrator. Make sure  
your service is active and that the network is not  
experiencing technical difficulties.  
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B-1  
Appendix B: Regulatory Information B  
FCC Compliance Information  
Federal Communications Commission  
Compliance Information Statement (FCC Rules Section 2.1077)  
2.1077 (a) (1) Product identification  
Name: Elite Modem  
Product code: 01-00004-01  
2.1077 (a) (2) Compliance Statement  
This device complies with part 15 of the FCC rules. Operation is subject to the  
following two conditions:  
1 This device may not cause harmful interference, and  
2 This device must accept any interference receive, including  
interference that may cause undesired operation.  
2.1077 (a) (3) Responsible Party (FCC 2.909)  
Elastic Networks  
6120 Windward Parkway, Suite 100  
Alpharetta, GA 30005  
Phone: 678-297-3100  
Fax: 678-297-3110  
2.1007 (C) The compliance information statement shall be included in the user  
guide or as a separate sheet.  
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B-2 Appendix B: Regulatory Information  
FCC Information to User  
(FCC Rules Section 15.105(b)):  
Note: The Elite Modem has been tested and found to comply with the limits  
for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection against harmful interference in  
a residential installation. This equipment generates, uses and can radiate radio  
frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio and  
television reception, which can be determined by turning the equipment OFF  
and ON, the user is encouraged to try to correct the interference by one or more  
of the following measures:  
• Reorient or relocate the receiving antenna  
• Increase the separation between the equipment and receiver  
• Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
• Consult the dealer or an experienced radio/television  
technician for help.  
Customer Instructions  
The Phone Filters comply with part 68 of the FCC Rules. On the back of this  
equipment is a designator that contains the FCC registration number and ringer  
equivalence for this equipment. If requested, this information must be  
provided to the telephone company. The equipment uses the following  
standard connections and codes: USOC-RJ-11.  
The Ringer Equivalence Number (REN) shown on the filter is used to  
determine the quantity of devices which may be connected to the telephone  
line. Excessive RENs on the telephone line may result in another device not  
ringing in response to an incoming call. The sum of the RENs should not  
exceed (5). To be certain of the number of devices that may be connected to a  
line, as determined by the total RENs, contact the local telephone company.  
If the equipment causes harm to the telephone network, the telephone  
company will notify you in advance that temporary discontinuance of service  
may be required. But if advance notice is not practical, the telephone company  
will notify the customer as soon as possible. Also, you will be advised of your  
right to file a complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities, equipment,  
operations or procedures that could affect the operation of the equip-ment. If  
this happens the telephone company will provide advance notice in order for  
you to make necessary modifications to maintain uninterrupted service.  
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Appendix B: Regulatory Information B-3  
If the equipment is causing harm to the telephone network, the  
telephone company may request that you disconnect the equipment  
until the problem is resolved.  
The equipment can not be used on public coin phone service provided  
by the telephone company. Connection to party lines is subject to state  
tariffs. (contact the state public utility commission, public service  
commission or corporation commission for information).  
No repairs can be performed by the user. If you experience trouble with  
this equipment and/or for repair and warranty information, please  
contact distributor technical support.  
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B-4 Appendix B: Regulatory Information  
Industry Canada Compliance Information  
EMISSIONS:  
(Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital  
Apparatus”):  
This Class B digital apparatus meets all requirements of the Canadian  
interference-causing equipment regulations.  
Cet Appareil numerique de la Class B respecte toutes les exigences du  
reglement sur le materiel brouilleur du Canada.  
EQUIPMENT ATTACHMENT LIMITATION  
NOTICE: The Industry Canada Label identifies certified equipment. This  
certification means that the equipment meets telecommunications network  
protective, operational and safety requirements as prescribed in the  
appropriate Modem Equipment Technical Requirements document(s). The  
department does not guarantee the equipment will operate to the user’s  
satisfaction.  
Before installing this equipment, users should insure that it is permissible to be  
connected to the facilities of the local telecommunications company. The  
equipment must also be installed using an acceptable method of connection.  
The customer should be aware that compliance with the above conditions may  
not prevent degradation in service in some situations.  
Repairs to certified equipment should be coordinated by a representative  
designated by the supplier. Any repairs or alterations made by the user to this  
equipment or equipment malfunctions may give the telecommunications  
com-pany cause to request the user to disconnect the equipment.  
Users should insure for their own protection that the electrical ground  
connec-tions of the power utility, telephone lines and internal metallic water  
pipe system, if present, are connected together. This precaution may be  
particularly important in rural areas. Caution: Users should not attempt to  
make such connections themselves, but should contact the appropriate electric  
inspection authority, or electrician, as appropriate.  
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal  
device provides an indication of the maximum number of terminals allowed to  
be connected to a telephone interface. The termination on an interface may  
consist of any combination of devices subject only to the requirements that the  
sum of the Ringer Equivalence Numbers of all the devices does not exceed five  
(5).  
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C-1  
Appendix C. Warranty and DisclaimersC  
Coverage  
Elastic Networks warrants this modem set against defects and malfunctions for  
a period of ninety days from the date of original purchase. If there is a defect  
or malfunction, Elastic Networks at its option, and as the exclusive remedy,  
upon receipt of the defective set will either repair or replace this modem set at  
no charge, if returned within the warranty period.  
If replacement parts are used in making repairs, these parts may be refurbished  
or may contain refurbished materials. If it is necessary to replace the modem,  
it may be replaced with a refurbished modem of the same design and color. If  
it should become necessary to repair or replace a defective or malfunctioning  
modem under this warranty, provisions of this warranty shall apply to the  
repaired or replaced modem set until the expiration of ninety (90) days from  
the date of pick-up or the date of shipment to you of the repaired or  
replacement set or until the end of the original twelve month warranty period,  
whichever is later.  
Revision 2.01  
Elite Modem Installation Guide  
08-01002-01  
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C-2 Appendix C. Warranty and Disclaimers  
Exclusions  
Elastic Networks does not warrant this modem set to be compatible with the  
equipment of any particular telephone company. This warranty does not  
extend to damage to the product resulting from improper installation or  
operation, alteration, or neglect, or abuse, or misuse, fire or natural causes such  
as storms or floods after the modem is in your possession.  
Elastic Networks shall not be liable for any incidental or consequential  
damages, including but not limited to loss, damage, or expense directly  
or indirectly arising from the customer's use of or inability to use this  
modem, either separately or in combination with other equipment. This  
paragraph, however, shall not apply to consequential damages for injury to the  
person in the case of modems used or bought for use primarily for personal,  
family or household purposes.  
This warranty sets forth the entire liability and obligations of Elastic  
Networks with respect to breach of war ranty, and the warranties set  
forth or limited herein are the sole warranties and are in lieu of all other  
warranties, ex-pressed or implied including warranties of fitness for  
particular purpose and merchantability.  
Revision 2.01  
Elite Modem Installation Guide  
08-01002-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Download from Www.Somanuals.com. All Manuals Search And Download.  
Elastic Networks  
Elite Modem  
Installation Guide  
© 1999 Elastic Networks  
All rights reserved  
The information contained in this document is subject to  
change without notice. Elastic Networks reserves the right  
to make changes to equipment design or program  
components, as progress in engineering, manufacturing  
methods, or other circumstances may warrant.  
EtherLoop is a trademark of Elastic Networks  
Publication Number: 08-01002-01  
Document Version: Standard.  
Document Revision: 2.01  
Publication Date: November 1999  
Printed in the United States of America  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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