ZM400/ZM600
Industrial/Commercial Printer
User Guide
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Declaration of Conformity
iii
Declaration of Conformity
I have determined that the Zebra printers identified as the
ZM™ Series
Z4M, Z6M, Z4Mplus, Z6Mplus, R4Mplus, ZM400, ZM600
manufactured by:
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.
3/27/07
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79695L-001 Rev. A
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Compliance Information
Compliance Information
iv
Compliance Information
FCC Compliance Statement
This device complies with Part 15 rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies Corporation could void the user’s authority to operate the equipment. To ensure
compliance, this printer must be used with Shielded Communication Cables.
FCC Rules and Regulations for Data Cables
Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using
fully shielded, 6.5 ft. (2 m) data cables. Use of unshielded cables may increase radiation above
the Class B limits.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
79695L-001 Rev. A
ZM400/ZM600 User Guide
3/27/07
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Contents
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Europe, Africa, Middle East, and India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Asia Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer Language Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Firmware Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Printer Language Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Contents
vi
2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ship the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Select a Site for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide Proper Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Select a Data Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Data Cables and Wireless Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect the Printer to the Computer or Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Ribbon Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
When to Use Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3 • Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Print Modes and Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Print Mode Descriptions and Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Media Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Load Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Beginning Steps for all Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . 33
Additional Steps for Tear-Off Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Additional Steps for Cutter or Delayed Cut Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Additional Steps for Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Remove Used Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
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Contents
vii
Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Change Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Default Password Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Print a Network Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Control Panel Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How to View or Modify Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Additional Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Standard Printer Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Replacing Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clean the Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clean the Media Compartment and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Clean the Cutter Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Routine Maintenance for the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Adjust Media Alignment for Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Troubleshooting Checklists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Calibration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Communications Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Miscellaneous Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
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Contents
viii
Power-On Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
FEED and PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
7 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Agency Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Printing Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
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About This Document
This section provides you with contact information, document structure and organization, and
additional reference documents.
Contents
Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
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About This Document
Who Should Use This Document
2
Who Should Use This Document
This User Guide is intended for use by any person who needs to operate or to troubleshoot
problems with the printer.
How This Document Is Organized
The User Guide is set up as follows:
Section
Description
This section shows the operational controls and
location of major components used when loading
This section provides the tasks that you must
complete and the issues that you must consider
This section provides information about errors that
you might need to troubleshoot. Assorted
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About This Document
3
Contacts
Contacts
You can contact Zebra Technologies Corporation at the following:
Web Site
Technical Support via the Internet is available 24 hours per day, 365 days per year. Go to
The Americas
Regional Headquarters
Technical Support
Customer Service Dept.
Zebra Technologies International,
LLC
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061.3109
U.S.A
T: +1 847 913 2259
F: +1 847 913 2578
For printers, parts, media, and ribbon,
please call your distributor, or
contact us.
Hardware: [email protected]
Software: [email protected]
T: +1 866 230 9494
T: +1 847 793 2600
Toll-free +1 800 423 0422
F: +1 847 913 8766
Europe, Africa, Middle East, and India
Regional Headquarters
Technical Support
Internal Sales Dept.
Zebra Technologies Europe Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
T: +44 (0) 1494 768298
F: +44 (0) 1494 768210
Germany: [email protected]
France: [email protected]
Spain/Portugal: [email protected]
All other areas: [email protected]
For printers, parts, media, and ribbon,
please call your distributor, or
contact us.
T: +44 (0) 1494 768316
F: +44 (0) 1494 768244
Buckinghamshire HP13 6EQ, UK
T: +44 (0)1494 472872
F: +44 (0) 1494 450103
Asia Pacific
Regional Headquarters
Technical Support
Customer Service
Zebra Technologies Asia Pacific, LLC T: +65 6858 0722
For printers, parts, media, and ribbon,
please call your distributor, or
contact us.
16 New Industrial Road
#05-03 Hudson TechnoCentre
Singapore 536204
F: +65 6885 0838
T: +65 6858 0722
F: +65 6885 0837
T: +65 6858 0722
F: +65 6885 0838
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About This Document
Document Conventions
4
Document Conventions
The following conventions are used throughout this document to convey certain information.
Alternate Color (online only) Cross-references contain hot links to other sections in this
guide. If you are viewing this guide online in .pdf format, you can click the cross-reference
(blue text) to jump directly to its location.
LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in
Bubbledot ICGfont.
Command Line Examples Command line examples appear in CourierNew font. For
example, type ZToolsto get to the Post-Install scripts in the bindirectory.
Files and Directories File names and directories appear in Courier Newfont. For
example, the Zebra<version number>.tarfile and the /root directory.
Icons Used
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause a burn.
Caution • Advises you that failure to take or avoid a specific action could result in physical
harm to you.
Caution • (No icon) Advises you that failure to take or avoid a specific action could result in
physical harm to the hardware.
Important • Advises you of information that is essential to complete a task.
Note • Indicates neutral or positive information that emphasizes or supplements important
points of the main text.
Example • Provides an example, often a scenario, to better clarify a section of text.
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Document Conventions
5
Illustration Callouts Callouts are used when an illustration contains information that needs
to be labeled and described. A table that contains the labels and descriptions follows the
Figure 1 • Sample Figure with Callouts
1
2
FEED button
CANCEL button
1
2
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About This Document
Document Conventions
6
Notes • ___________________________________________________________________
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79695L-001 Rev. A
ZM400/ZM600 User Guide
3/27/07
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1
Introduction
This section shows the operational controls and location of major components used when
loading media.
Contents
External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printer Media Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer Language Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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External View
8
External View
Figure 2 • Front of Printer
2
1
Control panel
Media door
1
2
Figure 3 • Rear of Printer
3
4
5
6
7
1
2
8
Power switch (O = off, I = on)
AC power connector
Wireless print server card slot (Ethernet)
Wireless card ejector button
Serial port
Internal wired print server port (Ethernet)
USB port
Parallel port
1
2
3
4
5
6
7
8
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Introduction
Printer Media Compartment
9
Printer Media Compartment
Figure 4 shows the components inside the media compartment of your printer. Depending on
installed options, your printer may look slightly different.
Note • For optimal printing quality and proper printer performance across our product line,
Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Specifically, the ZM400 and ZM600 are designed to work only with genuine Zebra™
printheads, thus maximizing safety and print quality.
Figure 4 • Printer Components
3
4
5
2
1
6
7
8
9
Printhead assembly
Control panel
Media door
Media supply guide
Media supply hanger
Ribbon take-up spindle
Ribbon supply spindle
Dancer assembly
1
2
3
4
5
6
7
8
9
Printhead release latch
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Introduction
Control Panel
10
Control Panel
The control panel contains the lights that indicate basic operation and the buttons that you may
need to press during basic operation. The control panel buttons and lights are labeled in
Figure 5 • Control Panel
1
2
3
4
5
6
12
11
10
9
7
8
Power LED
Pause LED
Error LED
Data LED
LCD
CANCEL button
PLUS (+) button
SETUP/EXIT button
MINUS (–) button
SELECT button
FEED button
1
2
3
4
5
6
7
8
9
10
11
12
PAUSE button
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Introduction
Control Panel
11
Control Panel Buttons
Table 1 • Control Panel Buttons
Button
Function
FEED
Forces the printer to feed one blank label each time the button is pressed.
• Printer not printing: one blank label immediately feeds.
• Printing: one blank label feeds after the current batch of labels is complete.
PAUSE
Starts and stops the printing process.
• Printer not printing: no printing occurs. (Press PAUSE again to resume printing.)
• Printing: printing stops after the current label is complete.
CANCEL
Cancels print jobs when the printer is paused.
• Printer not printing: the next stored label format does not print.
• Printing: current label completes printing, and the next label format is cancelled.
Press and hold for several seconds to cancel all print jobs in memory.
SETUP/EXIT
SELECT
Enters and exits the configuration mode.
Toggles the function of PLUS (+) and MINUS (–) between the Scroll and Change
Modes.
• Press once to use PLUS (+) and MINUS (–) to change the values of the selection.
• Press again to use PLUS (+) and MINUS (–) to scroll through the menu items.
PLUS (+)
Scrolls to the next selection.
(scroll mode)
PLUS (+)
• Increases the value.
(change mode)
• Performs the action on the bottom right of the LCD.
MINUS (–)
Scrolls to the previous selection.
(scroll mode)
MINUS (–)
• Decreases the value.
(change mode)
• Moves to the next available digit in a number.
• Performs the action on the bottom left of the LCD.
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Control Panel
12
Control Panel Lights
Table 2 • Control Panel Lights
Light
Status
Off
Indication
POWER
The printer is off, or no power is applied.
The printer is on.
On
PAUSE
ERROR
Off
Normal printer operation.
On
The printer has stopped all printing operations.
Flashing
The Pause light flashes when initializing FLASH memory and in
Peel-Off Mode when the label is available.
Off
On
Normal printer operation (no errors).
An error condition is preventing printing. This includes MEDIA
OUTand RIBBON OUTerrors.
Flashing
An error condition exists, but printing is allowed to continue. This
includes RIBBON INwarning, HEAD UNDER TEMPwarning,
and HEAD OVER TEMPerror.
DATA
Off
Normal printer operation (no data being received or processed).
CANCEL was pressed and a format is successfully cancelled.
The printer cannot accept more data from the host.
The printer is receiving data.
One flash
Slow flashing
Fast flashing
On
A partial format has been received and no subsequent data activity.
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Introduction
Printer Language Modes
13
Printer Language Modes
Depending on how your printer was ordered, it came from the factory with firmware that
operates in or allows you to use certain commands for one of the following printer languages:
®
• Zebra Programming Language (ZPL )
®
• Eltron Programming Language (EPL™)
Firmware Downloads
You may download firmware to the printer at any time to change from one printer language to
another. For the latest firmware versions and instructions for downloading them, go to
Note • When the printer changes from one printer language to another, error messages may
appear on the LCD, and some control panel lights may activate in error mode. You may
ignore these error messages and lights. When the firmware download is complete, reboot the
printer and then load printer defaults to return the printer to Operating mode.
Additional Printer Language Information
The following manuals contain specific information about the different printer language
modes. Copies of these manuals are on the CD that came with your printer and at
®
• ZPL II Programming Guide
• EPL2™ Programming Guide
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Introduction
Printer Language Modes
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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2
Printer Setup
This section provides the tasks that you must complete and the issues that you must consider
before you load and configure your printer.
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Select a Surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide a Data Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Provide a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Select a Data Communication Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Data Cables and Wireless Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect the Printer to the Computer or Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Cord Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Printer Setup
Before You Begin
16
Before You Begin
Review this checklist, and resolve any issues before you set up or use your printer.
‰ Unpack and Inspect the Printer Have you unpacked the printer and inspected it for
‰ Select a Site Have you selected an appropriate location for the printer? If you have not,
‰ Connect to a Data Source Have you determined how the printer will connect to a
data source (usually a computer)? For more information, see Select a Data
‰ Attach a Power Cord Do you have the correct power cord for your printer? If you are
‰ Select Media Do you have the correct media for your application? If you are unsure,
‰ Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if
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Printer Setup
Handling the Printer
17
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller
Important • Zebra Technologies Corporation is not responsible for any damage incurred
during the shipment of the equipment and will not repair this damage under warranty.
Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original
Table 3 • Storage Temperature and Humidity
Temperature
Relative Humidity
–40°F to 140°F (–40° to 60°C)
5% to 85% non-condensing
Ship the Printer
If you must ship the printer:
• Turn off (O) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to
avoid damage during transit. A shipping container can be purchased from Zebra if the
original packaging has been lost or destroyed.
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Printer Setup
Select a Site for the Printer
18
Select a Site for the Printer
Consider the following when selecting an appropriate location for your printer.
Select a Surface
Select a solid, level surface of sufficient size and strength to accommodate the printer and
other equipment (such as a computer), if necessary. The choices include a table, countertop,
Provide Proper Operating Conditions
This printer is designed to function in a wide range of environmental and electrical conditions,
including a warehouse or factory floor. For more information on the required conditions, see
Table 4 shows the temperature and relative humidity requirements for the printer when it is
operating.
Table 4 • Operating Temperature and Humidity
Mode
Temperature
Relative Humidity
Thermal Transfer
Direct Thermal
40° to 104°F (5° to 40°C)
32° to 104°F (0° to 40°C)
20 to 85% non-condensing.
20 to 85% non-condensing
Allow Proper Space
The printer should have enough space around it for you to be able to open the media door. To
allow for proper ventilation and cooling, leave open space on all sides of the printer.
Caution • Do not place any padding or cushioning material behind or under the printer
because this restricts air flow and could cause the printer to overheat.
Provide a Data Source
If the printer will be located away from the data source (such as a computer), the selected site
must provide the appropriate connections to that data source. For more information on the
types of communication interfaces and their limitations, see Select a Data Communication
Provide a Power Source
Place the printer within a short distance of a power outlet that is easily accessible.
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Printer Setup
Select a Data Communication Interface
19
Select a Data Communication Interface
Table 5 provides basic information about data communication interfaces that you can use to
connect your printer to a computer. You may send label formats to the printer through any data
communication interface that is available. Select an interface that is supported by both your
printer and your computer or your Local Area Network (LAN).
Table 5 • Characteristics of the Data Communication Interfaces
Standard or
Interface
Optional on
Printer
Characteristics
RS-232 Serial
Standard
• Maximum cable length of 50 ft (15.24 m).
• You may need to change printer parameters to match the host
computer.
• You need to use a null-modem adaptor to connect to the printer
if using a standard modem cable.
IEEE 1284
Standard
• Maximum cable length of 10 ft (3 m).
Bidirectional Parallel
• Recommended cable length of 6 ft (1.83 m).
• No printer parameter changes required to match the host
computer.
USB
Standard
Optional
• Maximum cable length of 16.4 ft (5 m).
• No printer parameter changes required to match the host
computer.
Internal wired
• Can print to the printer from any computer on your LAN.
Ethernet print server
• Can communicate with the printer through the printer’s web
pages.
• Computer must be equipped with an Ethernet board.
• The printer must be configured to use your LAN.
Wireless Ethernet
print server
Optional
• Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
• Can communicate with the printer through the printer’s web
pages.
• Computer must be equipped with an Ethernet board.
• The printer must be configured to use your WLAN.
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Printer Setup
Select a Data Communication Interface
20
Data Cables and Wireless Cards
You must supply all data cables or wireless cards for your application.
Data Cables Ethernet cables do not require shielding, but all other data cables must be fully
shielded and fitted with metal or metallized connector shells. Unshielded data cables may
increase radiated emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.
Wireless Cards For supported wireless cards, refer to the ZebraNet Wireless Print Server
and Wireless Plus Print Server User Guide. A copy of the manual is available at
http://www.zebra.com/manuals or on the user CD that came with your printer.
Connect the Printer to the Computer or Network
Table 6 shows how to connect the different types of data cables to your printer and computer.
The connectors on the back of your computer may be in different locations than on the sample
computer shown in this section. For another view of the connectors on the printer, see Figure 3
Caution • Ensure that the printer power is off (O) before connecting data communications
cables. Connecting a data communications cable while the power is on (I) may damage the
printer.
Table 6 • Connecting the Printer to a Computer or Network
Interface
Connection and Configuration
RS-232 Serial The baud rate, number of data and stop bits, the parity, and the
XON/XOFF or DTR control must match those of the host computer. See
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Printer Setup
Select a Data Communication Interface
21
Table 6 • Connecting the Printer to a Computer or Network (Continued)
Interface
Connection and Configuration
IEEE 1284
Bidirectional
Parallel
No additional configuration is necessary.
USB
No additional configuration is necessary.
Caution • Be careful not to plug the USB cable into the wired Ethernet
print server connector on the printer because doing so will damage the
connector.
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Printer Setup
Select a Data Communication Interface
22
Table 6 • Connecting the Printer to a Computer or Network (Continued)
Interface
Connection and Configuration
Internal wired Refer to the ZebraNet 10/100 Print Server User and Reference Guide for
Ethernet print
server
configuration instructions. A copy of this manual is available at
http://www.zebra.com/manuals or on the user CD that came with your
printer.
Wireless
Ethernet print
server
Refer to the ZebraNet Wireless Print Server and Wireless Plus Print
Server User Guide for configuration instructions. A copy of this manual is
with your printer.
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Printer Setup
Connect the Printer to a Power Source
23
Connect the Printer to a Power Source
The AC power cord must have a three-prong female connector on one end that plugs into the
mating AC power connector at the rear of the printer. If a power cable was not included with
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific three-conductor grounded
plug configuration.
To connect the printer to a power source, complete these steps:
1. Toggle the printer power switch to the off (O) position.
2. Plug the power cord into the AC power connector (1) on the rear of the printer.
1
3. Plug the other end of the power cord into a power outlet near the printer.
4. Turn on (I) the printer.
The control panel LCD and lights activate, indicating that the printer is booting up.
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Printer Setup
Connect the Printer to a Power Source
24
Power Cord Specifications
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded
plug configuration.
Depending on how your printer was ordered, a power cord may or may not be included. If one
refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for at least 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic
interference.
Figure 6 • Power Cord Specifications
2
3
1
4
AC power plug for your country—This should bear
the certification mark of at least one of the known
3-conductor HAR cable or other cable approved for
your country.
IEC 320 connector—This should bear the
certification mark of at least one of the known
Length ≤ 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.
1
2
3
4
Figure 7 • International Safety Organization Certifications
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Printer Setup
Types of Media
25
Types of Media
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous
high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has
been specifically engineered to enhance the printing capabilities of the printer and to prevent
Your printer can use various types of media:
• Standard media—Most standard media uses an adhesive backing that sticks individual
labels or a continuous length of labels to a liner.
• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive
or a liner, and it is typically perforated between tags.
• Radio frequency identification (RFID) “smart” media—RFID
media can be used in a printer that is equipped with an RFID
reader/encoder. RFID labels are made from the same materials and
adhesives as non-RFID labels. Each label has an RFID transponder
(sometimes called an “inlay”), made of a chip and an antenna,
embedded between the label and the liner. The shape of the transponder varies by
manufacturer and is visible through the label. All “smart” labels have memory that can be
read, and many have memory that can be encoded.
Important • Transponder placement within a label depends on the transponder type and
the printer model. Make sure that you are using the correct “smart” media for your printer.
Table 7 on page 26 describes roll and fanfold media. Roll media is loaded into the printer
while fanfold media may be located inside or outside of the printer.
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Printer Setup
Types of Media
26
Table 7 • Roll and Fanfold Media
Media Type
How It Looks
Description
Non-Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core. Individual
labels are separated by one or more of the following methods:
• Web media separates labels by gaps, holes, or notches.
• Black mark media uses pre-printed black marks on the back
side of the media to indicate label separations.
• Perforated media has perforations that allow the labels or
tags to be separated from each other easily. The media may
also have black marks or other separations between labels
or tags.
Non-Continuous
Fanfold Media
Fanfold media is folded in a zigzag pattern. Fanfold media can
have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core.
Continuous roll media does not have gaps, holes, notches, or
black marks to indicate label separations. This allows the
image to be printed anywhere on the label. Sometimes a cutter
is used to cut apart individual labels.
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Printer Setup
Ribbon Overview
27
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is
transferred to the media during the thermal transfer process. The media determines whether
you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is
narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal transfer media requires ribbon for printing while direct thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1. Scratch the print surface of the media rapidly with your fingernail.
2. Did a black mark appear on the media?
If a black mark...
Then the media is...
Does not appear on the media
Appears on the media
Thermal transfer. A ribbon is required.
Direct thermal. No ribbon is required.
Coated Side of Ribbon
Ribbon can be wound with the coated side on the inside or outside. The ribbon used must
match the Thermal Transfer option installed. The standard Thermal Transfer option (black
ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option
(gray ribbon spindle) uses ribbon coated on the inside. If you are unsure which side of a
particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to
determine which side is coated.
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is
coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1. Peel a label from its liner.
2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3. Peel the label off of the ribbon.
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Printer Setup
Ribbon Overview
28
4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
If ink from the ribbon...
Then...
Adhered to the label
The ribbon is coated on the outside and can be
used with the standard Thermal Transfer
option (black ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Did not adhere to the label
The ribbon is coated on the inside and can be
used with the alternate Thermal Transfer
option (gray ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1. Unroll a short length of ribbon.
2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the
ribbon in contact with the paper.
3. Scratch the inner surface of the unrolled ribbon with your fingernail.
4. Lift the ribbon from the paper.
5. Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon...
Then...
Left a mark on the paper
The ribbon is coated on the outside and can be
used with the standard Thermal Transfer
option (black ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Did not leave a mark on the The ribbon is coated on the inside and can be
paper
used with the alternate Thermal Transfer
option (gray ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
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3
Operations
This section provides the procedures for loading and calibrating the printer.
operating the printer.
Contents
Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Print Mode Descriptions and Printer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Media Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Load Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Beginning Steps for all Print Modes and Printer Options. . . . . . . . . . . . . . . . . . . . . . . 33
Additional Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Additional Steps for Cutter or Delayed Cut Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Additional Steps for Rewind Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Manual Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
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Operations
Print Modes and Printer Options
30
Print Modes and Printer Options
mode that matches the media being used and the printer options available. For more
Print Mode Descriptions and Printer Requirements
Table 8 • Print Modes and Printer Options
Print Mode
When to Use/Printer Options Required
Printer Actions
Tear-Off
Use for most applications. This mode can
The printer prints label formats as it
receives them. The printer operator can tear
off the printed labels any time after they
print.
(default setting) be used with any printer options and most
media types.
Peel-Off
Use only if the printer has the Peel-Off,
Liner Take-Up, or Rewind option.
The printer peels the label from the liner
during printing and then pauses until the
label is removed.
In Peel-Off mode, the liner exits the front of
the printer. In Peel-Off mode with Liner
Take-Up, the liner winds onto the liner
take-up spindle or the rewind spindle.
Cutter
Use if the printer has a cutter option when
you want the labels to be cut apart.
The printer prints a label and then cuts it
free.
Delayed Cut
Use if the printer has a cutter option when
you want the printer to cut the labels apart
at a signal.
The printer prints a label, pauses, and cuts
the label when it receives the ~JK(delayed
cut) ZPL command.
Rewind
Use if the printer has the Rewind option and The printer prints without pausing between
you want the labels to rewind on a core.
labels. The media or liner is wound onto a
core after printing.
Linerless Peel
Reserved for future options.
Reserved for future options.
Reserved for future options.
Reserved for future options.
Linerless
Rewind
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Operations
Print Modes and Printer Options
31
Media Paths
Table 9 shows the media paths for print mode and printer option combinations using roll
media. Fanfold media uses the same print modes and printer options as roll media.
Table 9 • Media Paths for Print Modes with Various Printer Options
Print Mode
Printer Option
Media Path
Tear-Off
Printers with any
printer options can
use Tear-Off mode
Peel-Off
Peel, Liner take-up,
or Rewind
Peel-Off (with Liner Liner take-up
Take-Up)
Rewind
Red solid lines = media, Blue dotted lines = backing only
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Operations
Print Modes and Printer Options
32
Table 9 • Media Paths for Print Modes with Various Printer Options (Continued)
Print Mode
Printer Option
Media Path
Cutter or
Delayed Cut
Cutter (shown with
an optional catch
tray)
Rewind
Rewind
Red solid lines = media, Blue dotted lines = backing only
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Operations
Load Media
33
Load Media
The beginning steps for loading media apply to all printers, including those that have the
peel-off, liner take-up, cutter, or rewind option. When you have completed these beginning
steps, continue with the media loading instructions for the print mode and printer options that
apply to you. For more information about print modes and printer options, see Print Modes
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
Beginning Steps for all Print Modes and Printer Options
To begin loading media for all print modes and printer options, complete these
steps:
1. Press the printhead release latch to open the printhead assembly. Lift the printhead until it
latches open.
2. Slide out the media guide.
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Load Media
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3. Insert media into the printer. Follow the instructions for roll or fanfold media, as
appropriate.
Fanfold Media
Roll Media
a. Remove and discard any tags or
labels that are dirty or that are held
by adhesives or tape.
a. Flip down the media supply guide.
b. Flip down the media supply guide.
b. Feed the media through the rear or
bottom access slot.
Rear Feed
c. Place the roll of media on the media
supply hanger. Push the roll as far
back as it will go.
Bottom Feed
d. Flip up the media supply guide.
c. Drape the media over the media
supply hanger.
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Load Media
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Fanfold Media (Continued)
Roll Media (Continued)
e. Slide in the media supply guide until
d. Flip up the media supply guide.
it touches the edge of the roll.
e. Slide in the media supply guide until
it touches the edge of the media.
4. Feed the media under the dancer assembly (1), the upper media sensor (2), and the ribbon
sensor (3). Slide the media back until it touches the inside back wall of the upper media
sensor.
3
2
1
5. Continue with the final instructions for the desired print mode. The print mode must be
compatible with the media being used and the printer options installed. See Print Mode
•
•
•
•
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Load Media
36
Additional Steps for Tear-Off Mode
continue with this section to operate the printer in Tear-Off mode.
To operate the printer in Tear-Off mode, complete these steps:
1. Slide in the media guide until it touches the outer edge of the media.
3. Close the printhead assembly.
4. If the printer is paused (the Pause light is on), press PAUSE to enable printing.
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Load Media
37
Additional Steps for Peel-Off Mode (with or without Liner Take-Up)
continue with this section to operate the printer in Peel-Off mode with or without liner take-up.
Your printer must have the Peel option, the Liner Take-Up option, or the Rewind option
For additional procedures related to the rewind option, see Routine Maintenance for the
To operate the printer in Peel-Off mode, complete these steps:
1. Extend the media approximately 18 in. (500 mm) out of the printer.
2. Remove the exposed labels so that only the liner remains.
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Load Media
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3. Push down the peel-off mechanism release lever to open the peel assembly.
4. Feed the liner over the tear-off/peel-off bar (1) and behind the peel assembly (2). Make
sure that the end of the liner falls outside of the printer.
1
2
5. Complete this step only if you want to use Peel-Off mode with liner take-up. Your printer
must have the Liner Take-Up option or the Rewind option installed. Follow the
instructions for your printer option.
Rewind Option
Liner Take-Up Option
a. Feed the liner under the media
alignment roller (1).
a. Slide the liner into the slot in the
liner take-up spindle (1).
1
1
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Load Media
39
Rewind Option (Continued)
Liner Take-Up Option (Continued)
b. Loosen the thumbscrew on the
b. Push the liner back until it touches
the back plate of the liner take-up
spindle assembly.
rewind media guide.
c. Slide the rewind media guide all the
way out, and then fold it down.
d. Slide an empty core onto the rewind
c. Wrap the liner around the liner
take-up spindle and turn the spindle
counterclockwise to tighten the liner.
spindle.
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Rewind Option (Continued)
Liner Take-Up Option (Continued)
e. Wrap the liner around the core and
turn the rewind spindle
(No additional steps for the liner take-up
option.)
counterclockwise to tighten the liner.
f. Fold up the rewind media guide, and
then slide it in until it touches the
liner.
g. Tighten the thumbscrew on the
rewind media guide.
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Load Media
41
6.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
7. Slide in the media guide until it touches the outer edge of the media.
9. Close the printhead assembly.
10. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Peeling and
liner take-up (if used) begin automatically.
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Load Media
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Additional Steps for Cutter or Delayed Cut Mode
continue with this section to operate the printer in Cutter or Delayed Cut mode.
To operate the printer in Cutter or Delayed Cut mode, complete these steps:
1.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Feed the media through the cutter (1).
1
2. Slide in the media guide until it touches the outer edge of the media.
instructions.
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Load Media
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4. Close the printhead assembly.
5. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Cutting
begins automatically.
Additional Steps for Rewind Mode
continue with this section to operate the printer in Rewind mode. For additional procedures
To operate the printer in Rewind mode, complete these steps:
1. Pull approximately 18 in. (500 mm) of media through the front of the printer.
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Load Media
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2. Feed the media over the peel assembly (1).
1
3. Feed the media under the media alignment roller (1).
1
4. Loosen the thumbscrew on the rewind media guide.
5. Slide the rewind media guide all the way out, and then fold it down.
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Load Media
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6. Slide an empty core onto the rewind spindle.
7. Wrap the media around the core and turn the rewind spindle counterclockwise to tighten
the media. Ensure that the edge of the media is flush against the backplate of the rewind
spindle.
8. Fold up the rewind media guide, and then slide it in until it touches the media.
9. Tighten the thumbscrew on the rewind media guide.
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Load Media
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10. Slide in the media guide until it touches the outer edge of the media.
12. Close the printhead assembly.
13. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Rewinding
begins automatically.
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Operations
Load Ribbon
47
Load Ribbon
Always use ribbon that is wider than the media to protect the printhead from wear. For direct
thermal printing, do not load ribbon in the printer.
The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the
outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on
the inside. To avoid damaging your printer, follow the directions for the Thermal Transfer
option installed in your printer.
Figure 8 shows the ribbon paths for ribbon coated on the outside and ribbon coated on the
inside. The coated surfaces of the ribbon are shown in gray when they are visible. To
Figure 8 • Ribbon Path
Ribbon Coated Outside
(black ribbon spindle)
Ribbon Coated Inside
(gray ribbon spindle)
1
2
1
2
3
3
4
5
4
5
Tension blade
1
2
3
4
5
Ribbon take-up spindle
Ribbon supply spindle
Printhead assembly
Printhead release latch
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Load Ribbon
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Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
To load ribbon, complete these steps:
1. Set the ribbon supply spindle for normal or low tension.
•
•
To place the ribbon supply spindle in the normal position, firmly pull out the spindle
most applications.
To place the ribbon supply spindle in the low-tension position, firmly push in the end
using a narrow ribbon or if normal tension hampers ribbon movement.
Figure 9 • Ribbon Spindle—Normal and Low Tension
1
2
Normal Position (Spindle End Cap Extended)
Low-Tension Position (Spindle End Cap Retracted)
1
2
2. Press the printhead release latch to open the printhead assembly. Lift the printhead until it
latches open.
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Load Ribbon
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3. Insert the ribbon into the printer. In this step, follow the instructions for the Thermal
Transfer option installed in your printer.
Ribbon Coated Outside
(black ribbon spindle)
Ribbon Coated Inside
(gray ribbon spindle)
a. Hold the ribbon with the loose end unrolling
a. Hold the ribbon with the loose end unrolling
clockwise.
counterclockwise.
b. Place the roll of ribbon on the ribbon supply
spindle (1) and push it all the way back.
b. Place the roll of ribbon on the ribbon supply
spindle (1) and push it all the way back.
1
1
c. Pull the end of the ribbon under the printhead
assembly (1) and out the front of the printer.
Extend the ribbon approximately 24 in.
(610 mm) out of the printer.
c. Pull the end of the ribbon under the printhead
assembly (1) and out the front of the printer.
Extend the ribbon approximately 24 in.
(610 mm) out of the printer.
1
1
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Load Ribbon
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4. Close the printhead assembly.
5. Wind the ribbon clockwise onto the ribbon take-up spindle (1).
Ribbon Coated Outside
(black ribbon spindle)
Ribbon Coated Inside
(gray ribbon spindle)
1
1
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Load Ribbon
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Remove Used Ribbon
To remove used ribbon, complete these steps:
1.
Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may
damage the spindle.
If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1).
1
2. To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At
the same time, turn the ribbon take-up spindle release knob counterclockwise (2).
The tension blades collapse into the ribbon take-up spindle, loosening the ribbon.
1
2
3. Slide the used ribbon off of the ribbon take-up spindle and discard.
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Operations
Calibrate the Printer
52
Calibrate the Printer
Auto Calibration
By default, the printer automatically calibrates on power up or when the printhead is closed.
During auto calibration, the printer determines the label length and sensor settings.
The results of the auto calibration are stored in the printer’s memory and are retained even if
printer power is removed. These parameters remain in effect until the next calibration is
performed.
Note • If the control panel settings for MEDIA POWER UPor HEAD CLOSEare set to
LENGTH, NO MOTION, or FEED, the printer starts printing without auto calibrating. See
Manual Calibration
Perform a media and ribbon sensor calibration to reset the sensitivity of the sensors so the
media and ribbon are detected more accurately. If you change the type of ribbon or media,
your printer may operate better if you perform this calibration.
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Operations
Adjust Printhead Pressure
53
Adjust Printhead Pressure
You may need to adjust printhead pressure if printing is too light on one side, if you use thick
media, or if the media drifts from side to side during printing.
blocks of increasing size embossed on the print mechanism. The smallest block (fully
counterclockwise) is considered position 1, and the largest block (fully clockwise) is
considered position 4. The ZM600 dials have seven settings instead of four.
Figure 10 • Printhead Pressure Adjustment Dials
2
1
Outside dial
Inside dial
1
2
To set printhead pressure, complete these steps:
which printer you have.
Table 10 • ZM400 Printhead Pressure
Media Width
Inside Dial
Outside Dial
1 in. (25.4 mm)
3
4
3
3
1
1
2
3
2 in. (51 mm)
3 in. (76 mm)
3.5 in. and up (89 mm and up)
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Adjust Printhead Pressure
54
Table 11 • ZM600 Printhead Pressure
Media Width
Inside Dial
Outside Dial
2 in. (50 mm)
3 in. (75 mm)
4 in. (100 mm)
5 in. (125 mm)
6
6
7
7
1
2
3
4
6
5.5 in. and up (140 mm and up)
6
2. If necessary, adjust the pressure adjustment dials as follows:
If the media...
Then...
Requires higher pressure to
print well
Increase both dials one position.
Shifts left while printing
Increase the outside dial setting one position, or
decrease the inside dial setting one position.
Shifts right while printing
Increase the inside dial setting one position, or
decrease the outside dial setting one position.
Prints too lightly on the left side Increase the inside dial setting one position.
of the label.
Prints too lightly on the right
side of the label.
Increase the outside dial setting one position.
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Configuration
This section describes the control panel parameters that are used to configure the printer for
operation.
Contents
Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Exit Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Change Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Default Password Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Print a Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Print a Network Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Control Panel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How to View or Modify Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Additional Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Standard Printer Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Setup Mode
56
Setup Mode
After you have installed the media and ribbon and the Power-On Self Test (POST) is complete,
the control panel displays PRINTER READY. You may now set printer parameters for your
application using the control panel display and the buttons directly below it. If it becomes
Important • Certain printing conditions may require that you adjust printing parameters,
such as print speed, darkness, or print mode. These conditions include (but are not
limited to):
• printing at high speeds
• peeling the media
• the use of extremely thin, small, synthetic, or coated labels
Because these and other factors affect print quality, run tests to determine the best
combination of printer settings and media for your application. A poor match may limit print
quality or print rate, or the printer may not function properly in the desired print mode.
Note • If the printer is operating on an IP network, you can change the printer’s parameters
in these additional ways:
• with ZebraLink™ WebView (ZebraNet 10/100 PrintServer, PSII, or Wireless Print Server
required). For information, see the appropriate print server user guide.
• with the SetWLAN configuration utility or the ZebraNet Bridge Wireless Setup Wizard
(ZebraNet Wireless Print Server required). For information, see the ZebraNet Wireless
Print Server User Guide.
Enter Setup Mode
To enter Setup Mode, complete these steps:
1. Press SETUP/EXIT.
2. Press PLUS (+) or MINUS (–) to scroll through the parameters.
3. Press SELECT to select and deselect the parameters.
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57
Setup Mode
Exit Setup Mode
To leave Setup mode, complete these steps:
1. Press SETUP/EXIT.
The LCD displays SAVE CHANGES.
2. Press PLUS (+) or MINUS (-) to display the save options:
LCD
Description
Stores values in the printer even when power is turned off.
Saves the changes until power is turned off.
PERMANENT
TEMPORARY
CANCEL
Cancels all changes made since you entered Setup mode,
except for changes made to the darkness and tear-off settings,
which go into effect as soon as they are made.
Restores all parameters other than the network settings back to
the factory defaults. Use care when loading defaults because
you will need to reload all settings that you changed manually.
LOAD DEFAULTS
Note • Loading factory defaults causes the printer to
auto-calibrate.
Loads values from the last permanent save.
LOAD LAST SAVE
DEFAULT NET
Restores the wired and wireless network settings back to
factory defaults.
3. Press SETUP/EXIT to select the displayed choice.
When the configuration and calibration sequence is done, PRINTER READYdisplays.
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Configuration
Change Password-Protected Parameters
58
Change Password-Protected Parameters
Certain parameters, including the communication parameters, are password-protected by
factory default.
Caution • Do not change password-protected parameters unless you have a complete
understanding of the parameters’ functions. If the parameters are set incorrectly, the printer
may function unpredictably.
The first time that you attempt to change a password-protected parameter, the printer displays
ENTER PASSWORD. Before you can change the parameter, you must enter the four-digit
numeric password. After you have entered the password correctly, you do not have to enter it
again unless you leave Setup mode by pressing SETUP/EXIT or by turning off (O) the printer.
To enter a password for a password-protected parameter, complete
these steps:
1. At the password prompt, use MINUS (-) to change the selected digit position.
2. When you have selected the digit that you wish to change, use PLUS (+) to increase the
selected digit value. Repeat these two steps for each digit of the password.
3. After entering the password, press SELECT.
The parameter you selected to change is displayed. If the password was entered correctly,
you can change the value.
Default Password Value
The default password value is 1234. The password can be changed using the Zebra
Programming Language (ZPL) command ^KP(Define Password) or using the printer’s web
pages (ZebraNet® 10/100 Print Server, or Wireless Plus Print Server required).
Disable the Password Protection Feature
You can disable the password protection feature so that it no longer prompts you for a
password by setting the password to 0000 via the ^KPZPL command. To re-enable the
password-protection feature, send the ZPL command ^KPx, where xcan be any number from
1 to 9999.
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Configuration
Print a Configuration Label
59
Print a Configuration Label
A configuration label lists the printer settings that are stored in configuration memory. After
you load the media, print a configuration label as a record of your printer’s current settings.
Keep the label to use when troubleshooting printing problems.
To print a configuration label, complete these steps:
1. On the control panel, press SETUP/EXIT.
2. Press or to scroll through the parameters until you reach LIST SETUP.
3. Press SELECT to select the parameter.
4. Press PLUS (+) to confirm printing.
Figure 11 • Configuration Label
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Configuration
Print a Network Configuration Label
60
Print a Network Configuration Label
If you are using a print server, you can print a network configuration label after the printer is
connected to the network.
To print a network configuration label, complete these steps:
1. On the control panel, press SETUP/EXIT.
2. Press PLUS (+) or MINUS (-) to scroll through the parameters until you reach
LIST NETWORK.
3. Press SELECT to select the parameter.
4. Press PLUS (+) to confirm printing.
wired or wireless print server is active. If no wireless print server is installed, the wireless
portion of the label does not print.
Figure 12 • Network Configuration Label (With a Wireless Print Server Installed)
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Configuration
Control Panel Parameters
61
Control Panel Parameters
Use the LCD on the control panel to view and adjust printer settings.
How to View or Modify Parameters
While viewing parameters, press PLUS (+) to continue to the next parameter, or press
MINUS (-) to return to the previous parameter in the cycle. Press SELECT when you want to
modify a parameter or view its options. When a parameter is changed, an asterisk (*) appears
in the upper left corner of the display to indicate that the value is different from the one
currently active in the printer.
Note • Your label preparation software or the printer driver may override adjustments made
through the control panel. Refer to the software or driver documentation for more
information.
Additional Parameters
Additional parameters appear in the following situations.
• When a wired print server is installed in the printer. For more information, refer to the
ZebraNet 10/100 Print Server User and Reference Guide
• When a wireless print server is installed in the printer. Refer to the ZebraNet Wireless
Print Server and Wireless Plus Print Server User Guide.
• When a Radio Frequency Identification (RFID) reader is installed. Refer to the RFID
Programming Guide for more information.
came with your printer.
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Configuration
Control Panel Parameters
62
Standard Printer Parameters
after entering Setup mode.
Table 12 • Printer Parameters (Page 1 of 24)
Parameter
ZPL and XML
Action/Explanation
Adjust Print Darkness
Darkness (burn duration) settings depend on a variety of factors, including
ribbon type, media type, and the condition of the printhead. You may adjust
the darkness for consistent high-quality printing.
Important • Set the darkness to the lowest setting that provides
good print quality. If the darkness is set too high, the ink may
smear, the ribbon may burn through, or the printhead may wear
prematurely.
EPL
If printing is too light or if there are voids in printed areas, increase the
darkness. If printing is too dark or if there is spreading or bleeding of
printed areas, decrease the darkness.
you can see the results on labels that are currently printing. Darkness
settings also may be changed by the driver or software settings.
Default Value (ZPL, XML): +10
Range (ZPL, XML): 00 to +30
Default Value (EPL): +7
Range (EPL): 00 to +15
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to increase darkness.
3. Press MINUS (-) to decrease darkness.
4. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
63
Table 12 • Printer Parameters (Page 2 of 24)
Parameter
Action/Explanation
Adjust Print Speed
Adjusts the speed for printing a label (given in inches per second). Slower
print speeds typically yield better print quality. Print speed changes take
effect upon exiting Setup mode.
Default Value: 2 IPS
Range:
• 200 dpi: 2 to 10 IPS
• 300 dpi: 2 to 8 IPS
• 600 dpi: 1 to 4 IPS
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to increase the value.
3. Press MINUS (-) to decrease the value.
4. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
64
Table 12 • Printer Parameters (Page 3 of 24)
Action/Explanation
Parameter
Adjust the Tear-Off Position
This parameter establishes the position of the media over the
tear-off/peel-off bar after printing.
closer to the leading edge of the next label), and lower numbers move the
media in (the tear line moves closer to the edge of the label just printed).
Figure 13 • Tear-Off Position Adjustment
1
2
Media direction
Factory-set tear line location at position 00
1
2
Default Value: +0
Range: –120 to +120
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to increase the value. Each press adjusts the tear-off
position by four dot rows.
3. Press MINUS (-) to decrease the value. Each press adjusts the tear-off
position by four dot rows.
4. Press SELECT to accept any changes and deselect the parameter.
Select Print Mode
This parameter tells the printer how printed labels will be removed. Make
sure that you select a print mode that is compatible with your printer and
printer options. For information about how the print modes work with
Default Value: TEAR-OFF
Selections: TEAR-OFF, PEEL-OFF, CUTTER, DELAYED CUT,
LINERLESS-P, LINERLESS-R, REWIND
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
65
Table 12 • Printer Parameters (Page 4 of 24)
Parameter
Action/Explanation
Set Media Type
This parameter tells the printer the type of media that you are using (see
media requires that you include a label length instruction in your label
format (^LLxxxxif you are using ZPL or ZPL II).
When non-continuous media is selected, the printer feeds media to
calculate label length (the distance between two recognized registration
points of the inter-label gap, webbing, or alignment notch or hole).
Default Value: GAP/NOTCH
Selections: GAP/NOTCH, MARK, CONTINUOUS
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
Select Print Method
The print method parameter tells the printer the method of printing that you
want to use: direct thermal (no ribbon) or thermal transfer (using thermal
transfer media and ribbon).
Default Value: THERMAL TRANSFER
Range: THERMAL TRANSFER, DIRECT THERMAL
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Control Panel Parameters
66
Table 12 • Printer Parameters (Page 5 of 24)
Action/Explanation
Parameter
Set Print Width
This parameter specifies the printable area across the width of the label.
Table 13 shows the ranges and default values for print width, which are
based on the printer model and the printhead resolution.
Table 13 • Print Width Ranges and Maximum Values
Printer
Printhead
Resolution
ZM400
ZM600
200 dpi
300 dpi
600 dpi
Default Value: 832
Default Value: 1344
Range: 2 to 1344 dots
Range: 2 to 832 dots
Default Value: 1248
Range: 2 to 1248 dots
Default Value: 1984
Range: 2 to 1984 dots
N/A
Default Value: 2496
Range: 2 to 2496 dots
Note • Setting the width too narrow can result in portions of a label
format not being printed on the media. Setting the width too wide
wastes formatting memory and can cause printing off of the label
and on the platen roller. This setting can affect the horizontal
position of the label format if the image was inverted using the
^POIZPL II command.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to change the value shown.
3. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
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Table 12 • Printer Parameters (Page 6 of 24)
Parameter
Action/Explanation
Set Maximum Label Length
This parameter is used during the media portion of the calibration process.
Always set maximum label length to a value that is at least 1.0 in.
to a smaller value than the label length, the printer assumes that continuous
media is loaded, and the printer cannot calibrate.
For example, if the label length is 5.0 inches (126 mm) including the
interlabel gap, set the parameter for 6.0 inches (152 mm). If the label length
is 7.5 inches (190 mm), set the parameter for 9.0 inches (229 mm).
Figure 14 • Label Length
2
}
3
1
Label length (including interlabel gap)
Interlabel gap
Set maximum label length to approximately
this value
1
2
3
Default Value: 39.0 inches (988 mm).
Selections: Values are adjustable in one-inch (25.4 mm) increments.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to change the value shown.
3. Press SELECT to accept any changes and deselect the parameter.
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Control Panel Parameters
68
Table 12 • Printer Parameters (Page 7 of 24)
Action/Explanation
Parameter
Set Early Warning for Maintenance
When this feature is enabled, the printer provides warnings when the
printhead needs to be cleaned.
Default Value: MAINT. OFF
Selections: MAINT. OFF, MAINTENANCE ON
To change the Early Warning settings:
1. Press SELECT to select the parameter.
2. When the LCD displays EARLY WARNING MAINTENANCE, press
PLUS (+) or MINUS (-) to toggle between OFFand ON. (If you are
prompted for a password, enter your password using the instructions in
3. Exit Setup mode and save changes to enable additional parameters
related to the early warning system.
4. Enter Setup mode again and go to the following parameters to enter the
printhead cleaning interval and the printhead life.
5. Press SELECT to accept any changes and deselect the parameter.
Set Printhead Cleaning Interval for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled. This value should correspond to the length of the media or ribbon
roll that you are using.
Default Value: 450 M/1476 FT
Selections: 100 M/328 FT to 450 M/1476 FT in 50 M increments
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to set the printhead cleaning interval to
the desired number of inches of media or ribbon.
When the printhead reaches the set length, WARNING CLEAN
PRINTHEADappears on the LCD. If the alert function is enabled, the
printer generates an alert.
3. Press SELECT to accept any changes and deselect the parameter.
Reset Printhead Cleaning Counter for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled.
To reset the printhead cleaning counter:
1. Press SELECT to select the parameter.
2. Did you clean the printhead?
• If you cleaned the printhead, press PLUS (+) to select YES.
• If you did not clean the printhead, press MINUS (-) to select NO.
3. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
69
Table 12 • Printer Parameters (Page 8 of 24)
Parameter
Action/Explanation
Set Printhead Life for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled. Set this value to the number of inches of media that the printhead
is expected to print.
Default Value: 1,000,000 inches
Range: 100 to 1,000,000 inches
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move the cursor.
3. Press PLUS (+) to increase the value of the digit.
When the printhead reaches the set length, WARNING REPLACE
HEADappears on the LCD. If the alert function is enabled, the printer
generates an alert.
4. Press SELECT to accept any changes and deselect the parameter.
Reset Printhead Life Counter for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled.
To reset the printhead life counter:
1. Press SELECT to select the parameter.
2. Did you replace the printhead?
• If you replaced the printhead, press PLUS (+) to select YES.
• If you did not replace the printhead, press MINUS (-) to select NO.
3. Press SELECT to accept any changes and deselect the parameter.
View Non-Resettable Counter
This parameter displays the total length of media that the printer has
printed. You can use ZPL commands to change the unit of measure for this
counter. For the commands, refer to the ZPL Programming Guide.
View User-Controlled Counter 1
This parameter displays the total length of media that the printer has printed
since this parameter was last reset. You can use ZPL commands to change
the unit of measure and reset this counter. For the commands, refer to the
ZPL Programming Guide.
View User-Controlled Counter 2
This parameter displays the total length of media that the printer has printed
since this parameter was last reset. You can use ZPL commands to change
the unit of measure and reset this counter. For the commands, refer to the
ZPL Programming Guide.
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Configuration
Control Panel Parameters
70
Table 12 • Printer Parameters (Page 9 of 24)
Action/Explanation
Parameter
Print Counter Readings
Prints a label that lists the odometer readings for the following:
• the non-resettable counter
• the two user-controlled counters
• the Early Warning for Maintenance counters, which indicate when the
printhead was last cleaned and the printhead life
If the Early Warning for Maintenance feature is disabled, the counters
related to it do not print.
To print a list of the odometer readings:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to print the odometer readings.
3. Press SELECT to deselect the parameter.
List Fonts
This option prints a label that lists the available fonts in the printer,
including standard printer fonts plus any optional fonts. Fonts may be
stored in RAM or Flash memory.
To print a list of the available fonts:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
ZPL and XML only
List Bar Codes
This option prints a label that lists the available bar codes in the printer. Bar
codes may be stored in RAM or Flash memory.
To print a list of the available bar codes:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
List Images
This option prints a label that lists the available images stored in the
printer’s RAM, Flash memory, or optional memory card.
To print a list of the available images:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
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Control Panel Parameters
71
Table 12 • Printer Parameters (Page 10 of 24)
Parameter
Action/Explanation
List Formats
This option prints a label that lists the available formats stored in the
printer’s RAM, Flash memory, or optional memory card.
To print a list of the available formats:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
List Setup
lists the current printer configuration.
To print a configuration label:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
List Network Settings
This option prints a network configuration label (see Figure 12
on page 60), which lists the settings for any print server that is installed.
To print a network configuration label:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
List All
This option prints labels that list the available fonts, bar codes, images,
formats, and the current printer and network configurations.
To print labels for all settings:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select PRINT.
3. Press SELECT to deselect the parameter.
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Configuration
Control Panel Parameters
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Table 12 • Printer Parameters (Page 11 of 24)
Action/Explanation
Parameter
ZPL and XML only
Format Memory Card
This option erases all previously stored information from the optional
64 MB flash chip on the Wireless Plus option board. This parameter
appears only when a Wireless Plus option board with the flash chip
populated is installed.
Caution • This option completely erases the flash chip.
To format a memory card:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to select A:.
If your printer is set to require a password, you are prompted to enter
the password.
4. Press the appropriate button again to select the desired card.
The display shows ARE YOU SURE?.
5. Do you want to continue?
• Press MINUS (-) to select NOto cancel the request and return to
FORMAT CARDprompt.
• Press PLUS (+) to select YESand begin initialization.
When initialization is complete, the control panel displays
FORMATTING CARD COMPLETED.
Note • Depending on the amount of memory in the memory card,
initialization may take up to 5 minutes to complete.
6. Press SELECT to deselect the parameter.
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Configuration
Control Panel Parameters
73
Table 12 • Printer Parameters (Page 12 of 24)
Parameter
Action/Explanation
Initialize Flash Memory
This option erases all previously stored information from Flash memory.
Caution • This option completely erases the Flash memory.
To initialize Flash memory:
1. Press SELECT to select the parameter.
2. If prompted for a password, enter the printer password. For
The display shows INITIALIZE FLASH?
3. Press PLUS (+) to select YES.
The display shows ARE YOU SURE?.
4. Do you want to continue?
• Press MINUS (-) to select NOto cancel the request and return to the
INITIALIZE FLASHprompt.
• Press PLUS (+) to select YESand begin initialization.
When initialization is complete, the control panel displays
INITIALIZING MEMORY COMPLETED.
Note • Depending on the amount of free FLASH memory,
initialization may take up to 1 minute to complete.
5. Press SELECT to accept any changes and deselect the parameter.
Print Sensor Profile
A sensor profile shows sensor settings compared to actual sensor readings.
This label (which will extend across several actual labels or tags) can be
used to troubleshoot printing problems. To interpret the results of the
To print a sensor profile:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to start this standard calibration procedure and print a
media sensor profile.
4. Press SELECT to accept any changes and deselect the parameter.
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Configuration
Control Panel Parameters
74
Table 12 • Printer Parameters (Page 13 of 24)
Action/Explanation
Parameter
Calibrate Media and Ribbon Sensor Sensitivity
Use this procedure to adjust sensitivity of media and ribbon sensors.
Important • Follow this procedure exactly as presented. All of the
steps must be performed even if only one of the sensors requires
adjustment. You may press MINUS (-) at any step in this procedure
to cancel the process.
To perform a media and ribbon sensor calibration:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to start the calibration procedure.
The LOAD BACKINGprompt displays.
3. Open the printhead.
4. Remove approximately 8 in. (203 mm) of labels from the backing, and
pull the media into the printer so that only the backing is between the
media sensors.
5. Leave the printhead open.
6. Press PLUS (+) to continue.
The REMOVE RIBBONprompt displays.
7. Remove the ribbon (if used).
8. Close the printhead.
9. Press PLUS (+) to continue.
The message CALIBRATING PLEASE WAITdisplays.
The printer adjusts the scale (gain) of the signals that it receives from
the media and ribbon sensors based on the specific media and ribbon
combination being used. On the sensor profile, this essentially
corresponds to moving the peak of the graph up or down to optimize
the readings for your application.
When calibration is complete, RELOAD ALLdisplays.
10. Open the printhead and pull the media forward until a label is
positioned under the media sensor.
11. Reload the ribbon (if used).
12. Close the printhead.
13. Press PLUS (+) to continue.
The printer performs an auto-calibration. During this process, the
printer checks the readings for the media and ribbon based on the new
scale established, determines the label length, and determines the print
mode. To see the new readings on the new scale, print a sensor profile.
14. Press SELECT to accept any changes and deselect the parameter.
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Control Panel Parameters
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Table 12 • Printer Parameters (Page 14 of 24)
Parameter
Action/Explanation
Set Parallel Communications
Select the communications port that matches the one being used by the host
computer.
Default Value: BIDIRECTIONAL
Selections: BIDIRECTIONAL, UNIDIRECTIONAL
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
ZPL and XML only
Set Serial Communications
Select the communications port that matches the one being used by the host
computer. This setting applies only when the serial port is used.
Note • Select RS232 if you are using an external adapter to enable
RS422/485 operation.
Default Value: RS232
Selections: RS232, RS485 MULTIDROP
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
Set Baud
This setting applies only when the serial port is used. The baud setting of
the printer must match the baud setting of the host computer for accurate
communications to take place. Select the value that matches the one being
used by the host computer.
Default Value: 9600
Selections (ZPL, XML): 300, 600, 1200, 2400, 4800, 9600, 14400, 19200,
28800, 38400, 57600, 115200
Selections (EPL): 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Control Panel Parameters
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Table 12 • Printer Parameters (Page 15 of 24)
Action/Explanation
Parameter
Set Data Bits
This setting applies only when the serial port is used. The data bits of the
printer must match the data bits of the host computer for accurate
communications to take place. Set the data bits to match the setting being
used by the host computer.
Default Value: 8 BITS
Selections: 7 BITS, 8 BITS
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
Set Parity
This setting applies only when the serial port is used. The parity of the
printer must match the parity of the host computer for accurate
communications to take place. Select the parity that matches the one being
used by the host computer.
Default Value: NONE
Selections: EVEN, ODD, NONE
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
Set Host Handshake
This setting applies only when the serial port is used. The handshake
protocol of the printer must match the handshake protocol of the host
computer for communication to take place. Select the handshake protocol
that matches the one being used by the host computer.
Default Value (ZPL, XML): XON/XOFF
Selections (ZPL, XML):XON/XOFF, DSR/DTR, RTS/CTS
Default Value (EPL): DTR & XON/XOFF
Selections (EPL): DTR & XON/XOFF, DTR
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 16 of 24)
Parameter
Action/Explanation
ZPL and XML only
Set Protocol
Protocol is a type of error checking system. Depending on the selection, an
indicator may be sent from the printer to the host computer signifying that
data has been received. Select the protocol that is requested by the host
computer. Further details on protocol can be found in the ZPL
Programming Guide.
Default Value: NONE
Selections: NONE, ZEBRA, ACK_NAK
Note • ZEBRAis the same as ACK_NAK, except that ZEBRA
response messages are sequenced. If ZEBRAis selected, the printer
must use DSR/DTRfor host handshake protocol.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
ZPL and XML only
Set Network ID
This parameter assigns a unique number to the printer when the printer is
operating in an RS422/485 multi-drop network environment (an external
RS422/485 adapter is required). This gives the host computer the means to
address a specific printer. This does not affect TCP/IP or IPX networks.
Default Value: 000
Range: 000 to 999
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move to the next digit position.
3. Press PLUS (+) to increase the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
Set Communications Mode
The communication diagnostics mode is a troubleshooting tool for
checking the interconnection between the printer and the host computer.
Default Value: NORMAL MODE
Selections: NORMAL MODE, DIAGNOSTICS
To select communication diagnostics mode:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 17 of 24)
Action/Explanation
Parameter
ZPL and XML only
Set Control Prefix Character
The printer looks for this two-digit hex character to indicate the start of a
ZPL/ZPL II control instruction.
Note • Do not use the same hex value for the control, format, and
delimiter character. The printer must see different characters to
work properly.
Default Value: 7E ~
Range: 00 to FF
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move to the next digit position.
3. Press PLUS (+) to increase the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
ZPL and XML only
Set Format Prefix Character
The format prefix is a two-digit hex value used as a parameter place marker
in ZPL/ZPL II format instructions. The printer looks for this hex character
to indicate the start of a ZPL/ZPL II format instruction. See the ZPL
Programming Guide for more information.
Note • Do not use the same hex value for the control, format, and
delimiter character. The printer must see different characters to
work properly.
Default Value: 5E ^
Range: 00 to FF
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move to the next digit position.
3. Press PLUS (+) to increase the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 18 of 24)
Parameter
Action/Explanation
ZPL and XML only
Set Delimiter Character
The delimiter character is a two-digit hex value used as a parameter place
marker in ZPL/ZPL II format instructions. See the ZPL Programming
Guide for more information.
Note • Do not use the same hex value for the control, format, and
delimiter character. The printer must see different characters to
work properly.
Default Value: 2C ,
Range: 00 to FF
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move to the next digit position.
3. Press PLUS (+) to increase the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
ZPL and XML only
Select ZPL Mode
The printer remains in the selected mode until it is changed by this
parameter or by using a ZPL/ZPL II command. The printer accepts label
formats written in either ZPL or ZPL II, eliminating the need to rewrite any
ZPL formats that already exist. See the ZPL Programming Guide for more
information on the differences between ZPL and ZPL II.
Default Value: ZPL II
Range: ZPL II, ZPL
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 19 of 24)
Action/Explanation
Parameter
Select Media Power-Up Option
This parameter sets the action of the media when you turn on the printer.
Default Value: CALIBRATION
Selections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION,
FEED
• Calibration adjusts sensor levels and thresholds, determines length,
and feeds the media to the next web.
• Short Cal sets media and web thresholds without adjusting sensor
gain, determines length, and feeds the media to the next web.
• Length determines label length using current sensor values, and feeds
the media to the next web.
• No Motion tells the printer not to move the media. You must
manually ensure that the web is positioned correctly, or press feed to
position the next web.
• Feed—feeds the labels to the first registration point.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
Select Head Close Option
This parameter sets the action of the media when you close the printhead.
Default Value: CALIBRATION
Selections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION,
FEED
• Calibration adjusts sensor levels and thresholds, determines length,
and feeds the media to the next web.
• Short Cal sets media and web thresholds without adjusting sensor
gain, determines length, and feeds the media to the next web.
• Length determines label length using current sensor values, and feeds
the media to the next web.
• No Motion tells the printer not to move the media. You must
manually ensure that the web is positioned correctly, or press feed to
position the next web.
• Feed—feeds the labels to the first registration point.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 20 of 24)
Parameter
Action/Explanation
Select Backfeed Sequence
This parameter sets when label backfeed occurs after a label is removed in
some print modes. It has no effect in Rewind mode. This setting is
superseded by ~JSwhen received as part of a label format (see the ZPL
Programming Guide for more information).
Default Value: DEFAULT (90%)
Selections: DEFAULT, AFTER, OFF, BEFORE, 10%, 20%, 30%, 40%,
50%, 60%, 70%, 80%
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
Adjust Label Top Position
This parameter adjusts the print position vertically on the label. Positive
numbers adjust the label top position farther down the label (away from the
printhead) by the specified number of dots. Negative numbers adjust the
position up the label (toward the printhead).
Default Value: +000
Range: –120 to +120 dots
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) to increase the value.
3. Press MINUS (-) to decrease the value.
4. Press SELECT to accept any changes and deselect the parameter.
Adjust Left Position
This parameter adjusts the print position horizontally on the label. Positive
numbers adjust printing to the left by the specified number of dots.
Negative numbers shift printing to the right.
Default Value: 0000
Range: –9999 to +9999 dots
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move the cursor.
3. Press PLUS (+) to change between +/- and to increase the value of the
digit. For a negative value, enter the value before changing to the
minus sign.
4. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 21 of 24)
Action/Explanation
Parameter
ZPL and XML only
Set Reprint Mode
When reprint mode is enabled, you can reprint the last label printed either
by issuing the ~PRZPL command or by pressing MINUS (-) on the control
panel.
Default Value: DISABLED
Selections: ENABLED, DISABLED
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
See next column
View Sensor Settings
These parameters are automatically set during the calibration procedure
and should be changed only by a qualified service technician. Refer to the
ZPL II Programming Guide for information on these parameters.
To skip these parameters:
1. Press PLUS (+) to skip each of the following parameters:
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Table 12 • Printer Parameters (Page 22 of 24)
Parameter
Action/Explanation
ZPL and XML only
Select Format Convert
Selects the bitmap scaling factor. The first number is the original dots per
inch (dpi) value; the second, the dpi to which you would like to scale.
Default Value: NONE
Selections: NONE, 150 → 300, 150 → 600, 200 → 600, 300 → 600
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
Select Idle Display
This parameter selects the LCD options for the real-time clock.
Note • If the default value is not selected, pressing PLUS (+) or
MINUS (-) briefly displays the firmware version of the printer.
Default Value: FIRMWARE (FW) VERSION
Selections: MM/DD/YY (24HR), MM/DD/YY (12HR), DD/MM/YY
(24HR), DD/MM/YY (12HR), FW VERSION
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 23 of 24)
Action/Explanation
Parameter
Set Real-Time Clock (RTC) Date
This parameter allows you to set the date following the convention selected
in IDLE DISPLAY.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press MINUS (-) to move to the next digit position.
3. Press PLUS (+) to change the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
Set RTC Time
This parameter allows you to set the time following the convention selected
in IDLE DISPLAY.
To change the value shown:
1. Press SELECT to select the parameter.
2. Press the left oval MINUS (-) to move to the next digit position.
3. Press the right oval PLUS (+) to change the value of the digit.
4. Press SELECT to accept any changes and deselect the parameter.
Specify Password Level
This parameter allows you to select whether certain factory-selected menu
items or all menu items are password protected.
Default Value: SELECTED ITEMS
Selections: SELECTED ITEMS, ALL ITEMS
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to toggle between the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Table 12 • Printer Parameters (Page 24 of 24)
Parameter
Action/Explanation
Select the Display Language
This parameter changes the language displayed on the LCD. Each language
selection is displayed in the language itself.
Default Value: ENGLISH
Selections: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN,
NORWEGIAN, PORTUGUESE, SWEDISH, DANISH, SPANISH 2,
DUTCH, FINNISH, JAPANESE, KOREAN, SIMPLIFIED CHINESE,
TRADITIONAL CHINESE
To change the value shown:
1. Press SELECT to select the parameter.
2. Press PLUS (+) or MINUS (-) to scroll through the options.
3. Press SELECT to accept any changes and deselect the parameter.
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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5
Routine Maintenance
This section provides routine cleaning and maintenance procedures.
Contents
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clean the Media Compartment and Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Routine Maintenance for the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Adjust Media Alignment for Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
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Replacing Printer Components
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Replacing Printer Components
Some printer components, such as the printhead and platen roller, may wear out over time and
can be replaced easily. Regular cleaning may extend the life of some of these components. See
Ordering Replacement Parts
For optimal printing quality and proper printer performance across our product line, Zebra
strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Specifically, the ZM400 and ZM600 are designed to work only with genuine Zebra™
printheads, thus maximizing safety and print quality.
Contact your authorized Zebra reseller for part ordering information, or see Contacts
on page 3 for contact addresses and telephone numbers.
Recycling Printer Components
The majority of this printer’s components are recyclable. The printer’s main logic board
includes a battery that you should dispose of properly.
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the
battery according to your local regulations, and recycle the other printer components
according to your local standards. For more information, see
Lubrication
No lubrication is needed for this printer.
Caution • Some commercially available lubricants will damage the finish and the
mechanical parts if used on this printer.
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Routine Maintenance
Cleaning Schedule and Procedures
89
Cleaning Schedule and Procedures
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this
printer.
recommended cleaning schedule. These intervals are intended as guidelines only. You may
have to clean more often, depending upon your application and media.
.
Table 14 • Recommended Cleaning Schedule
Area
Method
Solvent*
Solvent*
Air blow
Air blow
Solvent*
Solvent*
Solvent*
Solvent*
Interval
Printhead
Direct Thermal Mode: After every roll of
media (or 500 feet of fanfold media).
Platen roller
Thermal Transfer Mode: After every roll of
ribbon or three rolls of media.
Media sensors
Ribbon sensor
Media path
Ribbon path
Pinch roller (part of Peel-Off option)
Cutter
If cutting continuous,
After every roll of media (or more often,
module
pressure-sensitive media
depending upon your application and media).
If cutting tag stock or label Solvent* and
After every two or three rolls of media.
liner material
air blow
Solvent*
Air blow
Tear-off/peel-off bar
Take-label sensor
Once a month.
Once every six months.
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab
dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).
Clean the Exterior
You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a
mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.
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Cleaning Procedures
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Clean the Printhead and Platen Roller
You can minimize printhead wear and maintain print quality with regular preventive measures.
Over time, the movement of media or ribbon across the printhead wears through the protective
ceramic coating, exposing and eventually damaging the print elements (dots). To avoid
abrasion:
• Clean the printhead frequently, and use well-lubricated thermal transfer ribbons with
backings optimized to reduce friction.
• Minimize printhead pressure and burn temperature settings by optimizing the balance
between the two.
• Ensure that the thermal transfer ribbon is as wide or wider than the label media to prevent
exposing the elements to the more abrasive label material.
For best results, clean the printhead after changing every roll of ribbon. Inconsistent print
quality, such as voids in the bar code or graphics, may indicate a dirty printhead.
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
-
Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the
platen roller to reduce the risk of bending the tear-off/peel-off bar.
Figure 15 • Location of the Printhead and Platen Roller
1
2
Printhead assembly
Platen roller
1
2
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Cleaning Procedures
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Caution • The printhead may be hot and could cause severe burns. Allow the printhead
to cool.
Caution • Before touching the printhead assembly, discharge any built-up static electricity
by touching the metal printer frame or by using an antistatic wriststrap and mat.
To clean the printhead and platen roller, complete these steps:
1. Open the printhead assembly.
2. Remove the media and ribbon.
3. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the
brown strip on the printhead assembly from end to end. In place of the Preventive
Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol
(minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.
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Cleaning Procedures
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4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the
solvent to evaporate.
5. Reload media and ribbon, and close the printhead assembly.
Note • If performing this procedure does not improve print quality, try cleaning the
printhead with Save-A-Printhead cleaning film. This specially coated material removes
contamination buildup without damaging the printhead. Call your authorized Zebra
reseller for more information.
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Cleaning Procedures
93
Clean the Media Compartment and Sensors
To clean the media compartment and sensors, complete these steps:
1. Brush or vacuum any accumulated paper lint and dust away from the media and ribbon
paths.
Figure 16 • Cleaning the Sensors
1
3
2
Take-label sensor
Ribbon sensor
Media sensor
1
2
3
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Cleaning Procedures
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Clean the Cutter Module
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.
Caution • For personnel safety, always power off and unplug the printer before performing
this procedure.
To clean the cutter module, complete these steps:
1. Turn the printer off (O), and unplug the printer from its power source.
2.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Remove the cutter shield (1) by removing the cutter shield thumbscrew and lock
washer (2).
1
2
3. To expose the V-shaped cutter blade, turn the cutter motor thumbscrew (1)
counterclockwise to lower the blade.
1
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Cleaning Procedures
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wipe along the upper cutting surface (1) and the cutter blade (2). In place of the
Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl
alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to
evaporate.
Figure 17 • Cleaning the Cutter Module
1
2
5. Replace the cutter shield.
6. Plug the printer into its power source, and then turn on (I) the printer.
The lower cutter blade returns to its correct operating position.
7. If the cutter continues to perform unsatisfactorily, contact an authorized service
technician.
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Routine Maintenance
Routine Maintenance for the Rewind Option
96
Routine Maintenance for the Rewind Option
When you use the Rewind option, you will periodically need to remove printed labels or used
liner from the rewind spindle. You may also need to adjust the media alignment for the Rewind
option.
Remove Printed Labels or Liner from the Rewind Spindle
To remove printed labels or liner from the rewind spindle, complete these
steps:
1. Cut the liner between the media alignment spindle and the rewind spindle.
2. Rotate the take-up spindle counterclockwise until the rewind media guide is fully upright.
3. Loosen the thumbscrew on the rewind media guide.
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Routine Maintenance for the Rewind Option
97
4. Slide the rewind media guide all the way out, and then fold it down.
5. Slide the core with the liner from the take-up spindle.
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Routine Maintenance for the Rewind Option
98
Adjust Media Alignment for Rewind Option
The instructions below apply only if the printer has a Rewind option. The liner should be
installed flush against the backplate of the rewind spindle to prevent the media/backing from
winding too loosely.
Perform the adjustments in the order given. Do only what is needed to solve the problem.
To adjust the media alignment for printers with the Rewind option, complete
these steps:
1. Turn the adjustment dial (1) clockwise to move the media toward the backplate (2).
2
1
2. Turn the adjustment dial (1) counter clockwise to move the media away from the
backplate (2).
2
1
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6
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted
diagnostic tests are included.
Contents
Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Communications Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
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Troubleshooting Checklists
100
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
If the labels are not printing or advancing correctly, review this checklist:
more information.
on page 74 for more information.
If none of the above suggestions correct the problem, review this checklist:
results to help identify the problem.
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Troubleshooting
LCD Error Messages
101
LCD Error Messages
causes, and the recommended solutions.
Table 15 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause
Recommended Solution
The printhead was replaced with
one that is not a genuine Zebra™
printhead..
Install a genuine Zebra™ printhead.
ERROR CONDITION
INVALID HEAD
The ERROR light flashes.
ERROR CONDITION
RIBBON OUT
not loaded or incorrectly loaded.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
The printer stops; the
ERROR light flashes.
2. Calibrate the sensors. See
blocking the ribbon sensor.
2. Calibrate the sensors. See
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
ribbon out threshold (marked by
the word RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
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LCD Error Messages
102
Table 15 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause
Recommended Solution
Ribbon is loaded, but the printer is Ribbon is not required with direct
WARNING
RIBBON IN
set for direct thermal mode.
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
The ERROR light flashes.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Select
The media is not loaded or is
loaded incorrectly.
Load media correctly. See Load Media
ERROR CONDITION
PAPER OUT
Misaligned media sensor.
Check position of the media sensor.
The printer stops; the
ERROR light flashes.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.
The printhead is not fully closed.
Close printhead completely.
Call a service technician.
ERROR CONDITION
HEAD OPEN
The head open sensor is not
working properly.
The printer stops; the
ERROR light flashes.
The printhead has a faulty
thermistor..
Call a service technician.
THERMISTOR
FAULT
The ERROR light flashes.
Caution • An improperly connected printhead data or power cable
can cause these error messages. The printhead may be hot
enough to cause severe burns. Allow the printhead to cool.
WARNING
HEAD COLD
The printhead data cable is not
properly connected.
Caution • Turn off (O) the printer
before performing this procedure.
Failure to do so can damage the
printhead.
THERMISTOR
FAULT
1. Turn off (O) the printer.
ERROR CONDITION
HEAD ELEMENT BAD
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
The printer stops; the
ERROR light is on; the
printer cycles through these
three messages.
4. Turn on (I) the printer.
The printhead has a faulty
thermistor.
Call a service technician.
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Troubleshooting
LCD Error Messages
103
Table 15 • LCD Error Messages (Continued)
Possible Cause Recommended Solution
LCD Display/
Printer Condition
Caution • An improperly connected printhead data or power cable
can cause this error message. The printhead may be hot enough to
cause severe burns. Allow the printhead to cool.
WARNING
HEAD COLD
The printhead temperature is
approaching its lower operating
limit.
Continue printing while the printhead
reaches the correct operating
temperature. If the error remains, the
environment may be too cold for
proper printing. Relocate the printer to
a warmer area.
The printer prints while the
ERROR light flashes.
The printhead data cable is not
properly connected.
Caution • Turn off (O) the printer
before performing this procedure.
Failure to do so can damage the
printhead.
1. Turn off (O) the printer.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (I) the printer.
The printhead has a faulty
thermistor.
Call a service technician.
Caution • The printhead may be hot enough to cause severe
burns. Allow the printhead to cool.
WARNING
HEAD TOO HOT
The printhead is over temperature. Allow the printer to cool. Printing
automatically resumes when the
The printer stops; the
ERROR light flashes.
printhead elements cool to an
acceptable operating temperature.
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LCD Error Messages
104
Table 15 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause
Recommended Solution
The printer is defragmenting
memory.
Caution • Do NOT turn off the printer
power during defragmenting. Doing so
can damage the printer.
DEFRAGMENTING
The printer stops.
Allow the printer to finish
defragmenting. If you get this error
message frequently, check your label
formats. Formats that write to and erase
memory frequently may cause the
printer to defragment often. Using
properly coded label formats usually
minimizes the need for defragmenting.
If this error message does not go away,
contact Technical Support. The printer
requires service.
Caution • The cutter blade is sharp. Do not touch or rub the blade
with your fingers.
ERROR CONDITION
CUTTER JAM
The cutter blade is in the media
path.
Turn off the printer power and unplug
the printer. Inspect the cutter module
for debris and clean as needed
The printer stops; the
ERROR light flashes.
following the cleaning instructions in
There is not enough memory to
perform the function specified on
the second line of the error
message.
Free up some of the printer’s memory
by adjusting the label format or printer
parameters. One way to free up
memory is to adjust the print width to
the actual width of the label instead of
leaving the print width set to the
default. See Set Print Width
OUT OF MEMORY
(function)
Ensure that the data is not directed to a
device that is not installed or is
unavailable.
Refer to the Maintenance Manual for
more information about the specified
function.
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Troubleshooting
Print Quality Problems
105
Print Quality Problems
Table 16 identifies problems with print quality, the possible causes, and the recommended
solutions.
Table 16 • Print Quality Problems
Problem
Possible Cause
Recommended Solution
General print quality The printer is set at the
For optimal print quality, set the print speed to
the lowest possible setting for your application
via control panel, the driver, or the software. See
issues
incorrect print speed.
You are using an incorrect
combination of labels and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
The printer is set at an incorrect For optimal print quality, set the darkness to the
darkness level.
lowest possible setting for your application via
the control panel, the driver, or the software. See
to determine the ideal darkness setting.
The printhead is dirty.
Clean the printhead. See Clean the Printhead
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust
The printhead is improperly
balanced.
Call a service technician.
Long tracks of
missing print on
several labels
Print element damaged.
Call a service technician.
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Print Quality Problems
106
Table 16 • Print Quality Problems (Continued)
Problem
Possible Cause
Recommended Solution
Wrinkled ribbon
Ribbon fed through the
machine incorrectly.
Incorrect burn temperature.
Set the darkness to the lowest possible setting for
good print quality. See Adjust Print Darkness
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The strip plate needs adjusting. Call a service technician.
The printhead needs vertical
adjustment.
Call a service technician.
Call a service technician.
The printhead is improperly
balanced.
The printhead and platen roller Call a service technician.
need to be realigned.
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
check if you are using direct thermal media,
perform the label scratch test in When to Use
Incorrect or uneven printhead
pressure.
Set the pressure to the minimum needed. See
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips The printer is not calibrated.
Recalibrate the printer.
Use correct label format.
labels
Improper label format.
Misregistration and
misprint of one to
three labels
The platen roller is dirty.
Media does not meet
specifications.
Use media that meets specifications.
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Print Quality Problems
107
Table 16 • Print Quality Problems (Continued)
Problem
Possible Cause
Recommended Solution
Vertical drift in
The printer is out of calibration. Recalibrate the printer.
top-of-form position
Vertical drift occurs during
normal printer operation.
Calibrate the printer.
Note • A vertical drift of
± 4 to 6 dot rows
(approximately 0.5 mm)
is within normal
tolerances.
The platen roller is dirty.
Clean the platen roller. See Clean the Printhead
Vertical image or
label drift
The printer is using
non-continuous labels but is
configured in continuous mode.
Configure the printer for non-continuous and run
calibration routine, if necessary.
The media sensor is positioned Ensure that the media sensor is properly
incorrectly.
positioned to read a single/consistent interlabel
gap.
The media sensor is calibrated
improperly.
The platen roller is dirty.
Clean the platen roller. See Clean the Printhead
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality.
Improperly loaded ribbon or
media.
Verify that the printer is loaded properly.
Incompatible media.
Ensure that the interlabel gaps or notches are 2 to
4 mm and consistently placed. Media must not
exceed minimum specifications for mode of
operation.
The bar code printed The bar code is not within
on a label does not
scan.
specifications because the print the darkness or print speed settings as necessary.
is too light or too dark.
Not enough blank space around Leave at least 1/8 in. (3.2 mm) between the bar
the bar code.
code and other printed areas on the label and
between the bar code and the edge of the label.
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Calibration Problems
108
Calibration Problems
Table 17 identifies problems with calibration, the possible causes, and the recommended
solutions.
Table 17 • Calibration Problems
Problem
Possible Cause
Recommended Solution
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller is dirty.
Clean the platen roller according to the
instructions in Clean the Printhead and Platen
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Set Media
Auto Calibrate failed. Media or ribbon is loaded
Ensure that media and ribbon are loaded
correctly.
incorrectly.
media or ribbon.
The sensors are dirty or
positioned improperly. The
sensors are dirty, or media is
positioned improperly for the
sensors to detect.
Ensure that the sensors are clean and that media
is positioned properly.
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Troubleshooting
Communications Problems
109
Communications Problems
Table 18 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 18 • Communications Problems
Problem
Possible Cause
Recommended Solution
A label format was sent to The communication
Check the printer driver or software
the printer but was not
recognized. The DATA
light does not flash.
parameters are incorrect.
communications settings (if applicable).
If you are using serial communication, check
the serial port setting in the control panel
menu. See Set Serial Communications
If you are using serial communication, make
sure you are using a null modem cable or a null
modem adapter.
Using the control panel controls, check the
protocol setting. It should be set to NONE. See
If a driver is used, check the driver
communication settings for your connection.
A label format was sent to The serial communication
the printer. Several labels settings are incorrect.
print, then the printer
skips, misplaces, misses, or
distorts the image on the
Ensure that the flow control settings match.
Check the communication cable length. See
Table 5 on page 19 for requirements.
Check the printer driver or software
communications settings (if applicable).
label.
A label format was sent to The prefix and delimiter
Verify the prefix and delimiter characters. See
the printer but was not
recognized. The DATA
light flashes but no
printing occurs.
characters set in the printer
label format.
requirements.
Incorrect data is being sent
to the printer.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
If the problem continues, check the label
format.
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Ribbon Problems
110
Ribbon Problems
Table 19 identifies problems that may occur with ribbon, the possible causes, and the
recommended solutions.
Table 19 • Ribbon Problems
Problem
Possible Cause
Recommended Solution
Broken or melted
ribbon
Darkness setting too high.
1. Reduce the darkness setting.
2. Clean the printhead thoroughly.
The printer does not
detect when the
ribbon runs out.
The printer was calibrated
without ribbon. Later, ribbon
was inserted without the user
recalibrating the printer or
loading printer defaults.
Calibrate the printer, this time using ribbon, or
load printer defaults. See Calibrate Media and
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The ribbon light is on The printer was not calibrated
even though ribbon is for the label and ribbon being
Perform the calibration procedure in Calibrate
loaded correctly.
used.
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Troubleshooting
Miscellaneous Printer Problems
111
Miscellaneous Printer Problems
Table 20 identifies miscellaneous problems with the printer, the possible causes, and the
recommended solutions.
Table 20 • Miscellaneous Printer Problems
Problem
Possible Cause
Recommended Solution
The LCD displays a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. Press SETUP/EXIT to enter configuration
mode.
2. Press MINUS (-).
The printer displays the LANGUAGE
parameter in the current language. Even if
you cannot recognize the characters
displayed, you can still scroll to another
language.
3. Press SELECT to select the parameter.
4. Press PLUS (+) or MINUS (-) to scroll
through the choices until you find a language
that you can read.
5. Press SETUP/EXIT.
The LCD displays SAVE CHANGESin the
original language.
6. Press SETUP/EXIT again to exit
configuration mode and save the changes
(if the language does not change, you may
need to scroll to a different save option by
pressing PLUS (+) or MINUS (-) in the
previous step).
7. Repeat this process, if necessary, until you
reach the desired language.
The LCD is missing
characters or parts of
characters
The LCD may need replacing.
Parameters are set incorrectly.
Call a service technician.
Changes in
1. Set parameters and save permanently.
parameter settings
did not take effect
2. Turn the printer off (O) and then on (I).
A ZPL command turned off the Refer to the ZPL Programming Guide, or call a
ability to change the parameter. service technician.
A ZPL command changed the
Refer to the ZPL Programming Guide, or call a
parameter back to the previous service technician.
setting.
If the problem continues, there Call a service technician.
may be a problem with the
main logic board.
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Miscellaneous Printer Problems
112
Table 20 • Miscellaneous Printer Problems (Continued)
Possible Cause Recommended Solution
Problem
While in Peel-Off
mode, media liner
wraps around the
platen roller.
You are using perforated media, While operating in Peel-Off mode, use media
which is not recommended for that is not perforated.
Peel-Off mode.
The printer fails to
calibrate or detect the for the label being used.
The printer was not calibrated
Perform the calibration procedure in Calibrate
top of the label.
The printer is configured for
Set the media type to noncontinuous media. See
continuous media.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware Call a service technician.
failure.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure.
Call a service technician.
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Troubleshooting
Printer Diagnostics
113
Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine
the operating conditions for the printer. The most commonly used are the Power-On and the
CANCEL self tests.
Important • Use full-width media when performing self tests. If your media is not wide
enough, the test labels may print on the platen roller. To prevent this from happening, check
media that you are using.
Each self test is enabled by pressing a specific control panel key or combination of keys while
turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
Note •
• When performing these self tests, do not send data to the printer from the host.
• If your media is shorter than the label to be printed, the test label continues on the next
label.
• When canceling a self test prior to its actual completion, always reset the printer by turning
it off (O) and then on (l).
Power-On Self Test
A Power-On Self Test (POST) is performed each time the printer is turned on (l). During this
test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of
this self test, only the POWER LED remains lit. When the Power-On Self Test is complete, the
media is advanced to the proper position.
To initiate the Power-On Self Test, complete these steps:
1. Turn on (I) the printer.
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the
progress and indicate the results of the individual tests. All messages during the POST
display in English; however, if the test fails, the resulting messages cycle through the
international languages as well.
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Printer Diagnostics
114
CANCEL Self Test
To perform the CANCEL Self Test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first
control panel light turns off.
Figure 18 • Configuration Label
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Printer Diagnostics
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PAUSE Self Test
This self test can be used to provide the test labels required when making adjustments to the
printer’s mechanical assemblies or to determine if any printhead elements are not working.
Figure 19 shows a sample printout.
To perform a PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control
panel light turns off.
•
The initial self test prints 15 labels at the printer’s slowest speed, and then
automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels
Figure 19 • PAUSE Test Label
•
•
•
•
•
While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE is
pressed, 15 labels print at 6 in. (152 mm) per second.
While the printer is paused, pressing CANCEL again alters the self test a second time.
Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed
While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
While the printer is paused, pressing CANCEL again alters the self test a fourth time.
Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.
To exit this self test at any time, press and hold CANCEL.
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Printer Diagnostics
116
FEED Self Test
Different types of media may require different darkness settings. This section contains a
simple but effective method for determining the ideal darkness for printing bar codes that are
within specifications.
During the FEED self test, labels are printed at different darkness settings at two different print
speeds. The relative darkness and the print speed are printed on each label. The bar codes on
these labels may be ANSI-graded to check print quality.
The darkness value starts at three settings lower than the printer’s current darkness value
(relative darkness of –3) and increase until the darkness is three settings higher than the current
darkness value (relative darkness of +3).
Depending on the dot density of the printhead, seven labels are printed at each of the following
speeds:
• 203 dpi printers: 2 ips, 6 ips, and 10 ips
• 300 dpi printers: 2 ips, 6 ips, 8 ips
• 600 dpi printers: 2 ips, 4 ips
To perform a FEED self test, complete these steps:
1. Print a configuration label to show the printer’s current settings.
2. Turn off (O) the printer.
3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control
panel light turns off.
higher and lower than the darkness value shown on the configuration label.
Figure 20 • FEED Test Label
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Printer Diagnostics
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print quality for your application. If you have a bar code verifier, use it to measure
bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your
eyes or the system scanner to choose the optimal darkness setting based on the labels
printed in this self test.
Figure 21 • Bar Code Darkness Comparison
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Printer Diagnostics
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Table 21 • Judging Bar Code Quality
Description
Print Quality
Too dark
Labels that are too dark are fairly obvious. They may be
readable but not “in-spec.”
• The normal bar code bars increase in size.
• The openings in small alphanumeric characters may fill in
with ink.
• Rotated bar code bars and spaces run together.
Slightly dark
Slightly dark labels are not as obvious.
• The normal bar code will be “in-spec.”
• Small character alpha numerics will be bold and could be
slightly filled in.
• The rotated bar code spaces are small when compared to
the “in-spec” code, possibly making the code unreadable.
“In-spec”
The “in-spec” bar code can only be confirmed by a verifier,
but it should exhibit some visible characteristics.
• The normal bar code will have complete, even bars and
clear, distinct spaces.
• The rotated bar code will have complete, even bars and
clear, distinct spaces. Although it may not look as good as
a slightly dark bar code, the bar code will be “in-spec.”
• In both normal and rotated styles, small alphanumeric
characters look complete.
Slightly light
Too light
Slightly light labels are, in some cases, preferred to slightly
dark ones for “in-spec” bar codes.
• Both normal and rotated bar codes will be in spec, but
small alphanumeric characters may not be complete.
Labels that are too light are obvious.
• Both normal and rotated bar codes have incomplete bars
and spaces.
• Small alphanumeric characters are unreadable.
5. Note the relative darkness value and the print speed printed on the best test label.
6. Add or subtract the relative darkness value from the darkness value specified on the
configuration label. The resulting numeric value is the best darkness value for that specific
label/ribbon combination and print speed.
7. If necessary, change the darkness value to the darkness value on the best test label. See
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Troubleshooting
Printer Diagnostics
119
FEED and PAUSE Self Test
Performing this self test temporarily resets the printer configuration to the factory default
values. These values are active only until power is turned off unless you save them
permanently in memory. If the factory default values are permanently saved, a media
calibration procedure must be performed.
To perform a FEED and PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold FEED and PAUSE while turning on (I) the printer.
3. Hold FEED and PAUSE until the first control panel light turns off.
The printer configuration is temporarily reset to the factory default values. No labels print
at the end of this test.
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Troubleshooting
Printer Diagnostics
120
Communications Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the interconnection
between the printer and the host computer.
When the printer is in diagnostics mode, it prints all data received from the host computer as
straight ASCII characters with the hex values below the ASCII text. The printer prints all
typical test label from this test.
Note • The test label prints upside-down.
Figure 22 • Communications Diagnostics Test Label
To use communications diagnostics mode, complete these steps:
The printer enters diagnostics mode and prints any data received from the host computer
on a test label
3. Check the test label for error codes. For any errors, check that your communication
parameters are correct.
Errors show on the test label as follows:
•
•
•
•
FE indicates a framing error.
OE indicates an overrun error.
PE indicates a parity error.
NE indicates noise.
4. Turn the printer off (O) and then back on (I) to exit this self test and return to normal
operation.
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Troubleshooting
Printer Diagnostics
121
Sensor Profile
Use the sensor profile label to troubleshoot the following types of problems:
• If the media sensor experiences difficulty in determining gaps (web) between labels.
• If the media sensor incorrectly identifies preprinted areas on a label as gaps (web).
• If the ribbon sensor cannot detect ribbon.
sensitivity of the sensors must be adjusted, perform Calibrate Media and Ribbon Sensor
sensor readings. The ribbon sensor threshold setting is indicated by the word RIBBON (2). If
the ribbon readings are below the threshold value, the printer does not acknowledge that
ribbon is loaded.
Figure 23 • Sensor Profile (Ribbon Section)
1
2
areas on the sensor profile. The bars (1) indicate gaps between labels (the web), and the low
areas (2) indicate where labels are located. If you compare the sensor profile printout to a
blank length of your media, the bars should be the same distance apart as the gaps on the
media. If the distances are not the same, the printer may be having difficulty determining
where the gaps are located.
The media sensor threshold settings are shown by the words MEDIA (3) for the media
threshold and WEB (4) for the web threshold. Use the numbers to the left of the sensor
readings to compare the numeric readings to the sensor settings.
Figure 24 • Sensor Profile (Media Section)
1
2
3
4
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Troubleshooting
Printer Diagnostics
122
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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7
Specifications
This section provides the features of and specifications for the printer.
Contents
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
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Specifications
General Specifications
124
General Specifications
General Specifications
Height
ZM400
13.3 in.
10.9 in.
18.7 in.
32.4 lbs.
ZM600
13.3 in.
13.4 in.
18.7 in.
34.7 lbs.
338 mm
278 mm
475 mm
15 kg
338 mm
341 mm
475 mm
16 kg
Width
Depth
Weight (without options)
Electrical
90-265 VAC, 48-62 Hz, 5 Amps
(fused)
90-265 VAC, 48-62 Hz, 5 Amps
(fused)
Temperature
Operating
Storage
40° to 104°F
–40° to 140°F
5° to 40°C
40° to 104°F
5° to 40° C
–40° to 60°C
–40° to 140°F –40° to 60°C
20% to 85%, non-condensing
5% to 85%, non-condensing
Relative
Humidity
Operating
Storage
20% to 85%, non-condensing
5% to 85%, non-condensing
Communication Interfaces
• USB 2.0
• bi-directional parallel
• serial data interface
• RS-232C, with DB9F connector
• Configurable baud rate (300 - 115,200 kB), parity, and data bits.
Stop bits can be set at 1 or 2
• Software (XON/XOFF), hardware (DTR/DSR, or RTS/CTS)
communication handshake protocols
• RS422/485 with optional adapter
®
• ZebraNet Wireless Plus Print Server - 802.11b/g - compliant wireless
print server
®
• ZebraNet 10/100 Print Server - Ethernet network print server
(10BASE-T, 100BASE-TX)
Memory
16 MB DRAM memory
8 MB flash memory (2 MB user available)
Label formats accepted by
firmware
• ZPL II
• XML-Enabled ZPL
• EPL II
• APL-I
• APL-D
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Specifications
Agency Approvals
125
Agency Approvals
Agency Approvals
• IEC 60950-1
• EN55022 Class B
• EN55024
• EN61000-3-2,3
Product Markings
• cTUVus
• CE
• FCC-B
• ICES-003
• VCCI
• C-Tick
• NOM
• CCC
• GOST-R
• BSMI
• MIC
• ZIK
• S-Mark (Arg)
• SABS
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Specifications
Printing Specifications
126
Printing Specifications
Printing Specifications
ZM400
ZM600
Print resolution
203 dots/in.
300 dots/in.
600 dots/in.
8 dots/mm
12 dots/mm
24 dots/mm
203 dots/in.
300 dots/in.
N/A
8 dots/mm
12 dots/mm
N/A
Dot size
203 dots/in.
0.0049 in. x
0.0049 in.
0.125 mm x
0.125 mm
0.0049 in. x
0.0049 in.
0.125 mm x
0.125 mm
(width x length)
300 dots/in.
600 dots/in.
0.0033 in. x
0.0039 in.
0.084 mm x
0.099 mm
0.0033 in. x
0.0039 in.
0.084 mm x
0.099 mm
0.0016 in. x
0.0016 in.
0.042 mm x
0.042 mm
N/A
N/A
First dot location measured from 0.10 in. ±
(2.5 mm ±
1 mm)
0.10 in. ±
0.04 in.
(2.5 mm ±
1 mm)
inside media backing edge
0.04 in.
Maximum print 203 dots/in.
width
4.09 in.
104 mm
6.6 in.
168 mm
Minimum print length
1 dot row
157 in.
73 in.
1 dot row
102 in.
45 in.
Maximum
continuous print
length
203 dots/in.
300 dots/in.
600 dots/in.
3988 mm
1854 mm
508 mm
2590 mm
1143 mm
N/A
20 in.
N/A
Bar code
modulus
Picket fence
(non-rotated) orientation
(X) dimension
203 dots/in.
300 dots/in.
600 dots/in.
4.9 mil to 49 mil
3.3 mil to 33 mil
1.6 mil to 16 mil
4.9 mil to 49 mil
3.3 mil to 33 mil
N/A
Ladder
(rotated) orientation
203 dots/in.
300 dots/in.
600 dots/in.
4.9 mil to 49 mil
3.9 mil to 39 mil
1.6 mil to 16 mil
4.9 mil to 49 mil
3.3 mil to 33 mil
N/A
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Specifications
Printing Specifications
127
Printing Specifications
ZM400
ZM600
• 2.4 in. (61 mm) per second
Programmable
constant print
speeds
203 dots/in.
• 2.4 in. (61 mm) per second
• 3 in. through 10 in. per second in • 3 in. through 10 in. per second in
1-in. increments (76 mm through
254 mm per second in 25-mm
increments)
1-in. increments (76 mm through
254 mm per second in 25-mm
increments)
300 dots/in.
• 2.4 in. (61 mm) per second
• 2.4 in. (61 mm) per second
• 3 in. through 8 in. per second in • 3 in. through 8 in. per second in
1-in. increments (76 mm through
203 mm per second in 25-mm
increments)
1-in. increments (76 mm through
203 mm per second in 25-mm
increments)
600 dots/in.
• 1.5 in (38 mm)
N/A
• 2 in. through 4 in. per second in
1-in. increments (51 mm through
102 mm per second in 25-mm
increments)
3®
Thin film printhead with E Element Energy Control
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Specifications
Media Specifications
128
Media Specifications
Media Specifications
ZM400
0.5 in.
0.5 in.
0.5 in.
1 in.
ZM600
0.5 in.
0.5 in.
0.5 in.
1.0 in.
39 in.
Label length
Minimum Tear-off
Peel-off
13 mm
13 mm
13 mm
25.4 mm
991 mm
13 mm
13 mm
13 mm
25.4 mm
991 mm
Rewind
Cutter
Maximum 200 or
39 in.
300 dots/in.
600 dots/in.
20 in.
508 mm
25.4 mm
114 mm
108 mm
0.058 mm
0.25 mm
76 mm
N/A
N/A
Label width
Minimum
1 in.
2 in.
51 mm
Maximum Tear/Cutter
Peel/Rewind
4.5 in.
4.25 in.
0.0023 in.
0.010 in.
3 in.
7.0 in.
6.75 in.
0.0023 in.
0.010 in.
3 in.
178 mm
171 mm
0.058 mm
0.25 mm
76 mm
Total thickness
(includes liner, if any)
Minimum
Maximum
Core size
Maximum roll diameter
8 in.
203 mm
8 in.
203 mm
Maximum fanfold pack size
(length x width x height)
8.0 in. ×
4.5 in. ×
6.2 in.
203 mm ×
114 mm ×
157 mm
8.0 in. ×
7.0 in. ×
6.2 in.
203 mm ×
178 mm ×
157 mm
Inter-label gap
Minimum
Preferred
Maximum
0.079 in.
0.118 in.
0.157 in.
2 mm
3 mm
4 mm
0.079 in.
0.118 in.
0.157 in.
2 mm
3 mm
4 mm
Ticket/tag notch size (width x length)
0.25 in. ×
0.12 in.
6 mm ×
3 mm
0.25 in. ×
0.12 in.
6 mm ×
3 mm
Hole diameter
0.125 in.
0.15 in.
2.25 in.
3 mm
0.125 in.
0.15 in.
3.5 in.
3 mm
3.8
Notch or hole position
(Centered from inner
media edge)
Minimum
Maximum
3.8 mm
57 mm
90 mm
Black mark
dimensions
Vertical length
0.98 in. to
0.453 in.
2.5 to
11.5 mm
0.98 in. to
0.453 in.
2.5 to
11.5 mm
Horizontal width
Location
> 0.37 in.
> 9.5 mm
> 0.37 in.
> 9.5 mm
Within 0.40 in. (1 mm) of inside media edge
Density, in Optical Density Units (ODU)
Maximum media density
> 1.0 ODU
0.5 ODU
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Specifications
Ribbon Specifications
129
Ribbon Specifications
Ribbon can be wound with the coated side on the inside or outside. The ribbon used must
match the Thermal Transfer option installed. The standard Thermal Transfer option (black
ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option
(gray ribbon spindle) uses ribbon coated on the inside. For more information, see Ribbon
Ribbon Specifications
ZM400
>2 in.*
4.3 in.
ZM600
>2 in.
Ribbon width
Minimum
Maximum
51 mm*
110 mm
51 mm
(Zebra recommends using
ribbon at least as wide as the
media to protect the printhead
from wear.)
6.85 in.
174 mm
Standard lengths
2:1 media to
ribbon roll ratio
984 ft.
300 m
450 m
984 ft.
300 m
450 m
3:1 media to
1476 ft.
1476 ft.
ribbon roll ratio
Ribbon core inside diameter
Maximum ribbon roll size
1 in.
25.4 mm
81.3 mm
1 in.
25.4 mm
81.3 mm
3.2 in.
3.2 in.
* The narrowest width tested and approved for this printer is 2 in. (51 mm). You may be able to use narrower ribbon, as
long as the ribbon is wider than the media being used. To use a ribbon narrower than 2 in. (51 mm), test the ribbon’s
performance with your media to assure that you get the desired results.
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Specifications
Printer Options
130
Printer Options
Option
ZM400
ZM600
Cutter
X
X
X
X
X
Peel-off
Liner take-up
X
Not available
X
Factory-installed 64 MB (58 MB user available) Flash
memory
300 dpi printhead
X
X
X
X
X
X
X
600 dpi printhead
Not available
Rewind
X
X
X
X
External print server (10/100 or 10base-T)
Internal print server (10base-T)
Wireless print server
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Index
132
control panel
E
cutter
Ethernet
F
factory defaults
fanfold media
FEED button
D
data source
Delayed Cut mode
direct thermal mode
G
display language
H
HEAD COLDmessage
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Index
133
I
M
media
media compartment
media sensor
L
label top
language
LCD messages
Liner Take-Up mode
N
Linerless Peel or Linerless Rewind
list settings
network configuration label
non-continuous media
O
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79695L-001 Rev. A
Index
134
load media for different print modes and options,
33
printer settings
P
parallel port
passwords
PAUSE button
Peel-Off mode
power
print configuration label
print modes
load media for different print modes and options,
33
print quality
print server
printhead
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Index
135
R
S
restore
scratch test
Rewind mode
sensor profile calibration
sensors
ribbon
serial port
setup
ribbon sensor
Setup mode
shipping
roll media
specifications
RTC (real-time clock) setting
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Index
136
T
U
Tear-Off mode
USB port
thermal transfer mode
THERMISTOR FAULTmessage
top of label
troubleshooting
W
wired print server
wireless print server
types of media
Z
Zebra Programming Language (ZPL)
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Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061.3109 U.S.A.
Telephone: +1 847 793 2600
Facsimile: +1 847 913 8766
Zebra Technologies Europe Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, UK
Telephone: +44 (0) 1494 472872
Facsimile: +44 (0) 1494 450103
Zebra Technologies Asia Pacific, LLC
16 New Industrial Road
#05-03 Hudson TechnoCentre
Singapore 536204
Telephone: +65 6858 0722
Facsimile: +65 6885 0838
Part Number: 79695L-001 Rev. A
© 2007 ZIH Corp.
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