Xerox Printer N17 User Manual

Th e Xe ro x  
DocuPrint N17 and  
N17b Ne t w o rk La se r  
Prin t e rs  
Us e r Gu id e  
Ve rsio n 1.8  
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Ta b le o f Co n t e n t s  
i
Ch a p t e r 1 Ge t t in g St a rt e d ............................................................... 1-1  
Ch a p t e r 2 Prin t e r Ma n a g e m e n t So ft w a re a n d Drive rs ............. 2-1  
DocuPrint N17/N17b User Guide  
TOC-1  
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Ch a p t e r 3 Usin g t h e Co n t ro l Pa n e l ................................................ 3-1  
Ch a p t e r 4 Pa p e r Lo a d in g a n d Orie n t a t io n ................................... 4-1  
Ch a p t e r 5 Cle a rin g Ja m s a n d Ja m Re co ve ry ................................ 5-1  
TOC-2  
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Ch a p t e r 6 Re p la cin g Co n su m a b le s ................................................ 6-1  
Ch a p t e r 7 Tro u b le sh o o t in g ............................................................. 7-1  
Ch a p t e r 8 Re fe re n ce s ........................................................................ 8-1  
Ap p e n d ix A CE De cla ra t io n ................................................................ A-1  
DocuPrint N17/N17b User Guide  
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DocuPrint N17 and N17b Models  
This book is for use with both the Xerox DocuPrint N17  
and DocuPrint N17b Network Laser Printers. The  
DocuPrint N17 contains all the components of the  
DocuPrint N17b, plus the following:  
DocuPrint N17  
and N17b  
Models  
Ethernet 10Base2 and 10BaseT  
Audible buzzer  
As this guide serves both printers, the DocuPrint N17b  
will hereafter be referred to as the DocuPrint N17 except  
in situations where information is specific to either  
printer.  
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User Documentation Roadmap  
Your DocuPrint N17 printer is packaged with  
documentation in both printed form and on CD. There are  
two CDs:  
User  
Documentation  
Roadmap  
Product CD, which contains documentation and  
printer drivers.  
Printer Management Software CD, which contains  
various Xerox-provided client software and the  
documentation for it.  
This section serves as a roadmap for the printed and CD  
documentation  
Your DocuPrint N17 printer was packaged with the  
following pieces of printed documentation:  
Printed  
Documentation  
Quick Install Guide, which shows you how to get your  
printer up and running.  
User Guide (this book), which provides you with the  
basic information needed to use your printer. (More  
detailed user information is contained in the System  
Administrator Guide on your Product CD.)  
Quick Network Install Guide, which briefly shows  
you how to connect your printer to a network in your  
specific environment. (More detailed Network/  
Environment information is contained in the Technical  
Information Guide on your Product CD.)  
Chapter 1: Getting Started  
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User Documentation Roadmap  
Your DocuPrint N17 printer was also packaged with a CD  
that contains the following pieces of information:  
DocuPrint N17  
Product CD  
User Guide (electronic version of this book)  
Quick Network Install Guide  
System Administrator Guide  
Technical Information Guide  
A procedure to upgrade your printer software  
The System Administrator Guide contains the following  
information should you require it:  
Printer installation instructions, in Chapter 1.  
Installation instructions for all DocuPrint N17 options,  
in Appendix C.  
Installation instructions for the EP cartridge and BTR  
replacement, in Appendix B.  
The System Administrator Guide also contains a  
considerable amount of more detailed user information.  
DocuPrint N17 printer drivers are also contained on the  
Product CD. The majority of driver documentation is  
provided via the Help files included with the drivers.  
Sinced both the Product CD and the Printer Management  
Software CD contain so much important information,  
please ensure that you save them and keep them in a safe  
place.  
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User Documentation Roadmap  
The documentation on the Product CD is provided as PDF  
files, which are opened in Adobe Acrobat Reader  
(provided on the CD if you do not already have it  
installed). These files contain hypertext links that enable  
you to jump from the Table of Contents or Index directly  
to the page where you are looking for information, as well  
as from page to page where information is  
Using the CDs  
cross-referenced. Simply move the cursor over a  
hypertext link and it changes to a pointing finger. Then  
click on the link to jump to the links destination.  
The PDF files also enable you to print the specific pages  
you need, rather than printing an entire chapter or  
manual.  
Both the Product CD and the Printer Management CD are  
provided with installation booklets in their respective  
jewel cases. You can also refer to the ReadMe files on the  
CDs for more information.  
Chapter 1: Getting Started  
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How Much of This Book Must I Read?  
Use this book as a reference for:  
How Much of  
This Book Must I  
Read?  
Getting Started (Chapter 1: Getting Started)  
Information about CentreWare and installing printer  
drivers (Chapter 2: Printer Management Software and  
Drivers)  
Instructions on using the Control Panel  
(Chapter 3: Using the Control Panel)  
Paper specifications, loading paper, and duplex  
printing (Chapter 4: Paper Loading and Orientation)  
Clearing Jams(Chapter 5: Clearing Jams and  
Jam Recovery)  
Replacing Your Toner Cartridge and Fuser Cartridge/  
BTR (Chapter 6: Replacing Your Toner Cartridge)  
Troubleshooting printing problems if they occur  
(Chapter 7: Troubleshooting)  
Further References (Chapter 8: References)  
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Printer Components  
The major printer components are indicated below.  
Printer  
Components  
Figure 1.1 Major printer components  
Front View  
1
2
3
4
5
6
7
8
9
Control Panel Display  
Control Panel Keypad  
Recessed Grip  
Power Switch  
Standard Output Bin  
Front Cover  
Front Cover Release Button  
MBF (Multi-bypass Tray)  
MBF Release Point  
10 Tray 1  
Rear View  
1
2
3
4
5
6
7
8
9
Option Interface Cover  
Rear Cover  
Power Inlet  
Ethernet Ports (N17 only)  
Parallel Port  
Serial Port  
Diagnostic LED  
Ethernet LED (N17 only)  
Port for Optional Network  
Card  
Chapter 1: Getting Started  
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Installing Your Printer  
There are other documents which will help you install  
your printer. The purpose of this section is simply to guide  
you to those documents (and sections of documents). The  
following documentation is available for installation  
assistance:  
Installing Your  
Printer  
The DocuPrint N17 System Administrator Guide  
(on the DocuPrint N17 Product CD)  
Chapter 1 shows how to initially install the  
DocuPrint 17.  
— Appendix B shows how tolreplace the DocuPrint  
N17 EP Cartridge and BTR/Fuser.  
— Appendix C shows how to install (and remove) the  
2,500 Sheet Feeder, Duplex Module, Envelope  
Feeder, Hard Disk Drive, XNIC Network Interfaces,  
and memory SIMMs.  
The 2,500 Sheet Feeder and Envelope Feeder have  
installation instructions in their boxes, while the other  
N17 options have wordless instructions on their boxes.  
The DocuPrint N17 itself comes with a Quick Start  
Card which guides you on your initial installation of  
the printer.  
The DocuPrint N17 Quick Network Install Guide  
provides guidance as to how to connect to the network  
within your specific environment.  
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Installing Your Printer  
Chapter 2 of this guide provides some direction on  
how to install your DocuPrint N17 drivers and  
CentreWare software. More information is provided  
on the CD.  
More detailed information about installation can also  
be found in your CentreWare Users Manual, contained  
on the Printer Management Software CD that comes  
with your DocuPrint N17.  
Please remember to save and store all your packing  
materials in a dry place so that you can retrieve these  
materials in the future should you be required to transport  
your DocuPrint N17 or its options.  
Chapter 1: Getting Started  
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Printing a Configuration Sheet  
A very convenient way of both testing basic printer  
operation and determining how your printer is configured  
is to print a Configuration Sheet.  
Printing a  
Configuration  
Sheet  
The following operator sequence from the DocuPrint N17  
Control Panel will cause a Configuration Sheet to be  
printed:  
1. Press Menu Up or Menu Down until you see:  
Menus  
Test Menu  
on the Display.  
2. Press Item Up or Item Down until you see:  
Test Menu  
Config Sheet  
on the Display.  
3. Press Enter. The Configuration Sheet will be printed.  
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Using CentreWare DP with the DocuPrint N17  
Xerox CentreWare DP is easy-to-use printer management  
Using  
CentreWare DP  
w ith the  
software for Xerox printers. Through the ease of  
point-and-click navigation, you can install, connect, and  
configure the DocuPrint N17 on a network, quickly and  
easily.  
CentreWare DP provides network administrators with  
simplified setup procedures and effortless management of  
networked Xerox DocuPrint N17 printers.  
DocuPrint N17  
Table 2.1 lists CentreWare DP key features and benefits.  
For more specific information about CentreWare DP use  
and operation, see “The CentreWare DP User Guide.”  
Table 2.1 CentreWare DP key features and benefits  
Feature  
Benefit  
Setup Wizard  
Provides a step-by-step guide to get your printer quickly up and  
running on the network.  
Advanced Setup  
Instant Status  
Provides a tool to service multiple file servers and queues.  
Allows you to select a printer from the Printer List to see what that  
printer is doing at any given time.  
Remote Configuration and  
Management  
Allows you to do most configuration and monitoring tasks from  
your workstation.  
Printer Upgrades  
Allows you to upgrade your printer from your workstation.  
CentreWare DP SunOS/Solaris Services are also available  
to allow you to set up queues, and contain your DocuPrint  
N17 drivers for SunOS/Solaris. All of the CentreWare DP  
software and documentation are on your Printer  
Management Software CD.  
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DocuPrint N17 PCL Printer Drivers  
The DocuPrint N17 supports the PCL Emulation printer  
drivers listed in Table 2.2. To take full advantage of all the  
printer's features when printing PCL jobs, install the  
appropriate DocuPrint N17 PCL Emulation printer  
driver(s).  
DocuPrint N17  
PCL Printer  
Drivers  
Table 2.2 DocuPrint N17 PCL printer drivers  
Environment  
Printer Driver  
Windows  
Windows 3.1x/ Windows 95  
Windows NT 3.5.1  
Windows NT 4.0  
Chapter 2: Printer Management Software and Drivers  
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DocuPrint N17 PostScript Printer Drivers  
The DocuPrint N17 supports the PostScript drivers listed  
in Table 2.3. To take full advantage of all the printer's  
features when printing PostScript jobs, install the  
appropriate DocuPrint N17 printer driver(s).  
DocuPrint N17  
PostScript  
Printer Drivers  
Table 2.3 DocuPrint N17 PostScript printer drivers  
Environment  
Printer Driver  
Windows  
Windows 3.1x/ Windows 95  
Windows NT 3.5.1  
Windows NT 4.0  
IBM OS/2  
Macintosh  
UNIX  
OS/2 Ver. 2.1  
OS/2 WARP  
System 6.x  
System 7.x  
Sun OS 4.14,  
IBM AIX 4.1.x, 4.2.x,  
HP-UX 9.x, 10.x  
Sun Solaris 2.4, 2.5, 2.51, 2.6  
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Driver Features  
DocuPrint N17 drivers will support the following standard  
features:  
Driver Features  
Input tray/Output bin selection  
Duplex selection  
Paper size, orientation and media  
Number of copies  
Collating  
Table 2.4 on page 2-6 lists a general overview of features  
supported by the DocuPrint N17 drivers. Actual driver  
capabilities can be determined by invoking specific  
drivers.  
In the table, Uni drivers refers to universal drivers, while  
Custom drivers are Xerox custom drivers.  
Xerox custom drivers are recommended for use with the  
DocuPrint N17 since they will generally support the most  
DocuPrint N17 features.  
Chapter 2: Printer Management Software and Drivers  
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Driver Features  
Table 2.4 DocuPrint N17 driver features  
Image  
Quality  
Cover  
Sheets  
Secure  
Printing  
Edge-to-  
Edge  
Water-  
Mark  
Fit-to-  
size1  
Driver  
PCL  
N-Up  
Windows 3.1x  
(Custom)  
Y
Y
N
Y
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
N
N
N
Y
N
N
N
N
N
N
N
N
Windows 95  
(Custom)  
Windows NT  
3.5.1 (Uni)  
Windows NT  
4.0 (Uni)  
PS  
Windows 3.1x  
(Custom)  
Y
Y
Y
Y
Y
Y
N
Y
Y
Y
N
Y
Y
Y
N
Y
Y
Y
N
Y
Y
Y
N
N
Y
Y
N
Y
Windows 95  
(Custom)  
Windows NT  
3.5.1 (Uni)  
Windows NT  
4.0 (Custom)  
MAC PS  
OS/2 PS  
UNIX PS  
N
N
N
N
N
N
N
N
N
N
N
N
N
N
Sun Solaris 2.4,  
2.5, 2.51, 2.6  
N
N
N
N
N
N
N
Sun OS 4.14  
N
N
N
N
N
N
N
N
N
N
N
N
N
N
IBM AIX  
4.1x, 4.2x  
HP-UX9.x, 10.x  
Page Policy  
N
N
N
N
N
N
N
1
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Installing CentreWare and Drivers  
Inside the cover of the DocuPrint N17 CDs which come  
with your printer, are booklets which give you  
instructions on how to load both your DocuPrint N32  
drivers and your DocuPrint N17 CentreWare software  
(depending on your software environment).  
Installing  
CentreWare and  
Drivers  
In addition, your System Administrator also has the  
capability to download drivers directly to your  
workstation.  
When you initially use any of your drivers, make sure to  
properly configure your driver by setting the correct  
DocuPrint N17 options displayed under the “PRINTER  
CONFIGURATION” tab in the drivers. You can  
determine which DocuPrint N17 options you have by  
printing a Configuration Sheet.  
Configuring Your  
Drivers  
Chapter 2: Printer Management Software and Drivers  
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Control Panel Features  
The DocuPrint N17 Control Panel (Figure 3.1) serves two  
purposes:  
Control Panel  
Features  
1. It displays information about the status of the printer  
(or the job in process) and  
2. It provides the means for changing printer settings to  
control how the DocuPrint N17 operates.  
Figure 3.1 DocuPrint N17 Control Panel  
1
2-line by 16-character  
display  
2
3
Indicator lights  
Control keys (8)  
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Control Panel Features  
The Control Panel's display performs two functions.  
• It informs you of printer status conditions, such as  
The Display  
when toner is low, when a paper tray is empty, when a  
job is in process, and so on. For example, when you  
turn on the printer, you see the following message on  
the display:  
Ready  
This message appears whenever the printer is online  
and ready to accept print jobs. The display will also  
show:  
Processing...  
when processing data, and:  
Waiting  
when waiting for more data.  
It presents a hierarchy of menu options and settings to  
configure and control the printer.  
For example, when you press Menu Up or Menu  
Down, you will see the following two-line message on  
the display:  
Menus  
Item Menu  
(such as System Menu or Job Menu)  
See the section Menu Options” (page 3-4) for  
information on the Menu system hierarchy.  
Chapter 3: Using the Control Panel  
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Menu Options  
Figure 3.2 on page 3-5 depicts a “Menu Map” for the  
DocuPrint N17. This map shows which variables are  
controlled by the DocuPrint N17 menus.  
Menu Options  
Details of all the available settings for the variables in  
these menus are contained in Chapter 3 of the System  
Administrator Guide.  
In addition, Chapter 3 of the System Administrator Guide  
lists all the operations associated with the DocuPrint N17  
Control Panel keys and lists the specific key processes  
which need to be executed to set any of these DocuPrint  
N17 variables.  
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Menu Options  
Figure 3.2 DocuPrint N17 Menu Map  
Cancel Job  
Job Menu  
Form Feed  
No Jobs  
All Jobs  
Job n  
Print  
Delete  
1
Passw ord Menu  
Tray Menu  
PCL Menu  
Enter Password  
Envelope Size  
Envelope Type  
MBF Size  
MBF Type  
Tray 1 Type  
Tray 2 Type  
Tray 3 Type  
Tray Sequence  
Paper Size  
Paper Type  
Page Policy  
Page Timeout  
Copies  
Font Number  
2
Pitch  
2
Point Size  
3
Form Length  
Symbol Set  
Line Terminat.  
Orientation  
3
4
Duplex  
Draft Mode  
Edge-to-Edge  
XIE  
Resolution  
Output Timeout  
Output Offset  
Output Dest  
Power Saver  
Defaults  
PostScript Menu  
System Menu  
Parallel Menu  
Print Errors  
Binary PS  
Port Enable  
Port Timeout  
Parallel PDL  
Bi-directional  
Port Enable  
Port Timeout  
Serial PDL  
Handshake  
Baud Rate  
Alarm  
Serial Menu  
Novell Enable  
LPR Enable  
Novell Enable  
LPR Enable  
LPR Banner  
LPR PDL  
LPR Banner  
LPR PDL  
Ethernet Menu  
DLC/LLC Enable  
DLC PDL  
DLC/LLC Enable  
DLC PDL  
NetBEUI Enable  
NetBEUI PDL  
AppSocket Enabl  
AppSocket PDL  
ETalk Enable  
HTTP Enable  
IP Address Res.  
IP Address  
NetBEUI Enable  
NetBEUI PDL  
AppSocket Enabl  
AppSocket PDL  
TTalk Enable  
HTTP Enable  
IP Address Res.  
IP Address  
Token Ring Menu  
Novell PDL  
Novell Mode  
Frame Type  
Sub Net Mask  
Default Gateway  
Port Timeout  
Speed  
Sub Net Mask  
Default Gateway  
Port Timeout  
Source Routing  
Speed  
Polling Interval  
PServer Name  
Primary Server  
NDS Tree  
Novell Menu  
NDS Context  
LAA  
Config Sheet  
Demo Page  
PCL Font List  
PS Font List  
Menu Map  
Test Print  
Disk Directory  
Hex Mode  
Restart Printer  
1
2
Test Menu  
Appears only when the Hard Disk  
Drive is installed.  
Either Pitch or Point Size appears  
(but not both), depending upon  
the type of font currently in effect.  
Language  
Factory Defaults  
Network Defaults  
Demo Mode  
Delete Jobs  
Init Disk  
3
4
1
Appears only when an optional  
paper feeder is installed.  
Reset Menu  
Appears only when the Duplex  
Module is installed.  
Chapter 3: Using the Control Panel  
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Selecting Paper  
This chapter will help you understand what kinds of  
paper you can use with the DocuPrint N17 and also how  
to properly position paper in the different paper input  
trays so as to accomplish what you want with the  
DocuPrint N17.  
Selecting Paper  
Table 4.1 on page 4-4 lists the size paper, envelopes, and  
other print media you can use with all DocuPrint N17  
input and output bins.  
The DocuPrint N17 supports paper weights as follows:  
16-28 lbs. (60-105 g/m2) via paper trays  
16-28 lbs. (60-105 g/m2) and A6 international postcard  
(190 gsm) via the Multi-bypass Feeder (MBF)  
17-24 lbs. (64-90 g/m2) with duplex  
The optional HCF supports 18-24 lbs. (68-90 g/m2).  
Using sizes other than those listed in Table 4.1, or paper  
not recommended for laser printers, may result in paper  
jams and print quality problems. The following media are  
unacceptable for use in the DocuPrint N17:  
Excessively thick or thin paper  
Paper that has already been printed on (preprinted  
letterhead is allowed)  
Wrinkled, torn or bent paper  
Moist or wet paper  
Curled paper  
Paper with an electrostatic charge  
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Selecting Paper  
Glued paper  
Paper with special coating  
Paper unable to withstand a temperature of 150º C  
(302º F)  
Thermal paper  
Carbon paper  
Paper with paper fasteners, ribbons, tape, etc.  
attached  
Heavily textured paper  
Label stock with exposed backing sheets  
Chapter 4: Paper Loading and Orientation  
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Selecting Paper  
Table 4.1 Acceptable media sizes for all DocuPrint N17 paper trays  
Input  
Output  
Standard  
Output Bin  
and  
Tray 1,  
Paper Size  
Tray 21 and  
Tray 31  
Envelope  
Feeder1  
Duplex  
MBF  
Printing3  
OCT1,2  
Letter (8.5x11” / 216x279mm)  
Folio (8.5x13” / 216x330mm)  
Legal (8.5x14” / 216x356mm)  
4
Executive (7.25x10.5” /  
184x267mm)  
Statement (5.5x8.5” /  
140x216mm)  
A4 (210x297mm)  
A5 (148x210mm)  
ISO B5 (176x250mm)  
Envelope  
COM-10 (4.12x9.5” / 105x241mm)  
Monarch (3.87x7.5” / 98x191mm)  
DL (4.33x8.66” / 110x220mm)  
C5 (6.38x9.01” / 162x229mm)  
Transparency  
A4 (210x297 mm)  
Letter (8.5x11” / 216x279mm)  
Label  
A4 (210x297 mm)  
Letter (8.5x11” / 216x279mm)  
A6 (International Postcard)  
(105 x 148mm)  
1
2
3
4
Optional paper handler. See Appendix A of the System Administrator Guide for information.  
Although the OCT will accept all paper sizes listed, it can only offset A4, Letter, Folio, and Legal.  
Requires optional Duplex Module. See Appendix A of the System Administrator Guide for information.  
Only Tray 1 accepts Executive.  
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Storing Paper  
The DocuPrint N17s print quality is optimized when  
paper and other print media are properly stored. Proper  
storage ensures optimum print quality and trouble-free  
printer options.  
Storing Paper  
Store the paper on a flat surface, in a relatively low  
humidity environment.  
Do not unwrap paper until you are ready to use it, and  
rewrap any paper you are not using.  
Do not expose paper to direct sunlight or high  
humidity.  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
The DocuPrint N17 accepts paper into Tray 1 (see below),  
the MBF (see page 4-9), the optional 500-sheet Paper  
Deck and Cassette (see page 4-14), the optional  
2,000-sheet High Capacity Feeder (see page 4-17), and  
the optional Envelope Feeder (see page 4-20).  
Loading Paper  
Tray 1 holds 250 sheets of 20 lb (75 g/m2) paper. Refer to  
the section Selecting Paper” (page 4-2) for acceptable  
paper sizes and weights.  
Using Tray 1  
Do not attempt to load ANY tray during printing.  
Do not overfill the tray.  
Press down on the bottom plate of the paper tray until it  
clicks into position.  
1
If you are not changing paper size, go to Step 4 on page  
4-7. Otherwise, continue to Step 2.  
If you are changing to a smaller size, perform  
Steps 2 and 3 in reverse order.  
Push in on the size lock button (1) and slide end guide A  
(2) out.  
2
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Loading Paper  
Slide end guide B (2) out to align it with end guide A (1).  
3
4
Load paper so that it is under both the metal stop tab and  
the plastic fill tabs and adjust the side guide to the edge  
of the stack as needed. Refer to Figure 4.1 on page 4-8 for  
correct paper orientation.  
Ensure that all sheets of paper are aligned in the  
paper tray. It should not be necessary to fan the  
paper before loading it, however if paper feeding  
problems occur with some paper, you may want to  
remove the paper and lightly fan it.  
The type of paper loaded (plain, prepunched,  
letterhead, transparency, etc.) must be set using the  
Tray 1 Type item in the Control Panels Tray Menu  
(refer to Chapter 3 of the System Administrator  
Guide).  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
Figure 4.1 Tray 1 paper orientation  
Top View  
1
2
3
Drilled paper  
(simplex or duplex printing)  
Letterhead  
(duplex printing)  
Letterhead  
(simplex printing)  
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Loading Paper  
The MBF accepts all paper sizes, weights and types listed  
Using the MBF  
The MBF holds:  
100 sheets of 20 lb (75 g/m2) paper  
30 transparencies or 25 sheets of label paper  
10 envelopes  
Consult Figure 4.2 on page 4-12 for proper orientation of  
letterhead and drilled paper in the MBF, and Figure 4.3  
on page 4-13 for proper orientation of envelopes and  
postcards in the MBF.  
Press the MBF release point to open the MBF, then pull  
out the tray extension.  
1
Slide the side guide (1) to the far right.  
2
Flip open the extension bar (2) if feeding long paper. Pull  
out the envelope stopper (3) if feeding envelopes.  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
Fan transparencies and label paper before loading in the  
tray.  
3
4
5
Insert paper along the left side of the tray, under the  
plastic maximum fill tab (1). Refer to Figure 4.2 on page  
4-12 for correct paper orientation.  
Adjust the side guide to the size of the paper loaded in  
the MBF.  
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Loading Paper  
When feeding envelopes, slide the end of the envelope  
stopper over the end of the envelope stack. Refer to  
Figure 4.3 on page 4-13 for correct envelope orientation.  
6
7
The envelope stopper keeps envelopes from  
backing out of the stack while feeding.  
Because the MBF does not have a paper size sensor, you  
must tell the printer which size paper is loaded via the  
MBF Size item in the Control Panels Tray Menu. The  
type of paper (plain, prepunched, letterhead,  
transparency, etc.) must also be set, using the Tray  
Menus MBF Type item.  
See Chapter 3: Using the Control Panel for instructions on  
accessing menus.  
When you send a job to the printer that requests a  
paper size that is different than the size currently in  
the MBF, the printer will perform as discussed in  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
Figure 4.2 MBF paper orientation  
Top View  
1
2
3
Drilled paper  
(simplex or duplex printing)  
Letterhead  
(simplex printing)  
Letterhead  
(duplex printing)  
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Loading Paper  
Figure 4.3 MBF envelope and postcard orientation  
Top View  
1
2
Standard orientation (PCL)  
1
Alternate orientation  
1
For PostScript applications: Some PostScript applications require that the envelopes/post cards be loaded with the return  
address corner on the right side of the stack and leading as the envelopes/post cards go into the printer. Test your  
application for proper orientation.  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
The optional 500-sheet Paper Deck and Cassette holds  
500 sheets of 20 lb (75 g/m2) paper. Refer to the section  
“Selecting Paper” (page 4-2) for acceptable paper sizes  
and weights.  
Using the 500-sheet  
Paper Deck and  
Cassette  
When installed, the 500-sheet Paper Deck and Cassette is  
accessed as Tray 2. If two Decks are installed, the lower  
one is accessed as Tray 3.  
(See Appendix A of the System Administrator Guide for  
ordering information and Appendix C of the System  
Administrator Guide for installation instructions.)  
Do not attempt to load the 500-sheet Paper Deck and  
Cassette during printing.  
Do not overfill the paper cassette.  
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Loading Paper  
If you are not changing paper size, go to Step 2.  
Adjust the end and width guides to fit the size of paper  
you are loading.  
1
A Lift up one side of the end guide (1) at the rear of the  
tray, then lift up the other side of the end guide.  
B Pull out the tray to lengthen it, or push it in to shorten  
it.  
C Press both sides of the end guide down until it clicks  
into place at the desired length.  
D Slide the width guide (2) to fit the width of the paper.  
Load paper. Refer to Table 4.4 on page 4-16 for correct  
paper orientation.  
2
The type of paper loaded (plain, prepunched,  
letterhead, transparency, etc.) must be set using the  
Tray 2 Type (or Tray 3 Type) item in the Control  
Panels Tray Menu (refer to Chapter 3 of the System  
Administrator Guide).  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
Figure 4.4 500-sheet Paper Deck paper orientation  
Top View  
1
2
3
Drilled paper  
(simplex or duplex printing)  
Letterhead  
(duplex printing)  
Letterhead  
(simplex printing)  
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Loading Paper  
The optional High Capacity Feeder (HCF) holds 2,000  
sheets of 20 lb (75 g/m2) paper. Refer to the section  
“Selecting Paper” (page 4-2) for acceptable paper sizes  
and weights.  
Using the High  
Capacity Feeder  
(See Appendix A of the System Administrator Guide for  
ordering information and Appendix C of the System  
Administrator Guide for installation instructions.)  
When the HCF is installed, it can be accessed using your  
existing applications/drivers as Tray 2 (or as Tray 3 if a  
500-Sheet Paper Deck and Cassette is also installed).  
Do not attempt to load the High Capacity Feeder  
during printing.  
Do not overfill the feeder.  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
Open the paper drawer, and wait until tray fully lowers.  
1
2
3
If you are not changing paper size, go to Step 3 below.  
Otherwise, continue to Step 2.  
Adjust the end and side paper guides for paper size.  
Ensure that both the top and bottom of the paper guides  
are seated into the correct size slots.  
Load paper using the opening in the side of the drawer.  
Refer to Figure 4.5 on page 4-19 for correct paper  
orientation.  
The type of paper loaded (plain, prepunched,  
letterhead, transparency, etc.) must be set using the  
Tray 2 Type (or Tray 3 Type) item in the Control  
Panels Tray Menu (refer to Chapter 3 of the System  
Administrator Guide).  
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Loading Paper  
Figure 4.5 High Capacity Feeder paper orientation  
Top View  
1
Legal size paper guide  
position  
2
Folio size paper guide  
position  
3
4
A4 size paper guide position  
Letter size paper guide  
position  
5
Drilled paper (simplex or  
duplex printing)  
6
7
A4 size paper guide position  
Letter/legal/folio size paper  
guide position  
8
9
Letterhead (duplex printing)  
Letterhead (simplex  
printing)  
Chapter 4: Paper Loading and Orientation  
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Loading Paper  
The Envelope Feeder is an optional paper handling  
device available for the DocuPrint N17. Refer to Table 4.1  
on page 4-4 for acceptable envelope sizes.  
Using the  
Envelope Feeder  
(See Appendix A of the System Administrator Guide for  
ordering information and Appendix C of the System  
Administrator Guide for installation instructions.)  
Slide out the envelope support.  
1
Lift the envelope holder.  
2
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Loading Paper  
Stack the envelopes face up with the stack against the  
feeders left edge.  
3
For PCL applications: The corner for the return address  
should be on the left side of the stack and trailing as the  
envelopes go into the printer (as shown at left).  
For PostScript applications: Some PostScript applications  
require that the envelopes be loaded with the return  
address corner on the right side of the stack and leading  
as the envelopes go into the printer. Test your application  
for proper orientation.  
Push the envelopes gently into the printer. Do not  
force the envelopes betw een the last tw o rollers  
(the tw o that touch), as this may cause a jam to  
occur.  
Adjust the side guide against the right side of the stack  
and lower the envelope holder.  
4
5
Do not stack envelopes higher than the red “full”  
line on the side guide, nor push the side guide so  
hard against the stack as to deform the envelopes.  
Because the Envelope Feeder does not have a paper size  
sensor, you must tell the printer which size envelope is  
loaded via the Envelope Size item in the Control Panels  
Tray Menu. The type of envelope (plain, prepunched,  
letterhead, transparency, etc.) must also be set, using the  
Tray Menus Envelope Type item.  
See Chapter 3: Using the Control Panel for instructions on  
accessing menus.  
With the Envelope Feeder installed, the MBF may  
still be used.  
Chapter 4: Paper Loading and Orientation  
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Automatic Tray Switching  
Automatic tray switching, available for both PCL and  
PostScript jobs, enables you to group two or more input  
trays together into one logical tray, and in a specific order  
in which the trays will be searched to satisfy an input  
request. Tray switching is useful for:  
Automatic Tray  
Sw itching  
Increasing paper capacity.  
When the current paper tray runs out of paper, the  
printer automatically switches to the next tray in the  
sequence, provided the paper size and type in the next  
tray is the same size and type as that in the current  
tray.  
Searching for the correct paper size and type.  
If the paper size and type specified in your software  
application does not match the paper loaded in the  
current paper tray, the printer automatically searches  
the next tray in the sequence for a paper size and type  
that matches.  
Tray switching is made possible via the Tray Sequence  
item in the Control Panels Tray Menu. It enables  
grouping of Tray 1 in the printer, the MBF, and optional  
Trays 2 and 3 (if installed) into a variety of sequence  
combinations. Tray switching can also be turned off.  
Following is a description of the settings and rules for  
using the Tray Sequence function, along with examples of  
its use. For more information on using the Control Panel  
to set Tray Sequence, refer to Chapter 3 of the System  
Administrator Guide.  
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Automatic Tray Switching  
Paper size/type mismatch occurs when the requested size  
is not available in the printer. This can be caused by  
running out of paper in a tray that is configured for the  
requested paper, or by requesting a paper that is not  
configured in the printer. The printer goes off-line under  
paper mismatch conditions. It automatically returns  
on-line and continues printing after the paper mismatch  
condition is resolved.  
Paper Size/Type  
Mismatch  
If a tray is configured for the requested paper, but the tray  
is out of paper, the display prompts you to load the  
requested paper (size and type) in the appropriate tray.  
After the tray is loaded, printing continues.  
If the request is for paper that is not configured in the  
printer, you are prompted to load the requested paper in  
the first tray of the Tray Sequence setting.  
If you do not want to load paper in the first tray of the  
Tray Sequence setting, two options are available:  
One of the trays may be loaded with the requested size  
paper and reconfigured via the Tray Menu to match  
the requested paper type. (See Chapter 3 of the System  
Administrator Guide for instructions on using the Tray  
Menu.)  
Value Up or Value Down may be pressed to scroll  
through all the trays, displaying the size and type  
paper in each tray. If one of these alternate papers is  
acceptable, pressing Enter will cause printing to  
continue on the new paper. Trays are searched in the  
order specified in the Tray Sequence setting.  
Chapter 4: Paper Loading and Orientation  
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Duplex (Two-Sided) Printing  
Once the optional Duplex Module is installed, you can  
print two-sided (duplex) jobs.  
Duplex  
(Tw o-Sided)  
Printing  
(See Appendix A of the System Administrator Guide for  
ordering information and Appendix C of the System  
Administrator Guide for installation instructions.)  
Use only the size paper listed in Table 4.2 for two-sided  
jobs. Do not use envelopes, postcards, transparencies, or  
label paper for duplex jobs.  
Table 4.2 Paper sizes that can be used w ith the  
Duplex Module  
Paper Size  
Weight  
2
2
A4  
20 lb (75 g/m ) to 24 lb (90 g/m )  
(210x297 mm)  
2
2
Letter  
20 lb (75 g/m ) to 24 lb (90 g/m )  
(8.5x11” / 216x279mm)  
2
2
Folio (Legal 13”)  
20 lb (75 g/m ) to 24 lb (90 g/m )  
(8.5x13” / 216x330mm)  
2
2
Legal (Legal 14”)  
20 lb (75 g/m ) to 24 lb (90 g/m )  
(8.5x14” / 216x356mm)  
Refer to Table 4.6 on page 4-25 for the proper orientation  
of letterhead when printing duplex.  
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Duplex (Two-Sided) Printing  
To ensure that duplex jobs print in the proper orientation,  
set the Duplex option (in the System Menu) to the  
appropriate setting (see Figure 4.6). The Duplex settings  
for both PCL and PostScript are as follows:  
Print Orientation and  
Control Panel  
Settings  
Duplex = Off  
Duplex = Short Edge, or  
Duplex = Long Edge  
Figure 4.6 Duplex binding orientation and Control Panel menu settings  
Portrait Orientation: Set Duplex to Long Edge.  
Portrait Orientation: Set Duplex to Short Edge.  
Landscape Orientation: Set Duplex to Long Edge.  
Landscape Orientation: Set Duplex to Short Edge.  
Chapter 4: Paper Loading and Orientation  
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Paper Jams  
Your DocuPrint N17 printer has been designed to provide  
reliable, trouble-free operation. However, you may  
experience an occasional paper jam.  
Paper Jams  
When the printer detects a misfeed or a paper jam, the  
printing process is halted and a Control Panel message is  
displayed.  
After the paper jam has been cleared, the printer will  
resume operation to complete the print job. The pages in  
the print engine will be reprinted when the jam is cleared  
and printing resumes.  
Paper jams occur most often when:  
What Causes a  
Paper Jam?  
The paper stock does not meet specification. See  
The paper stock is in poor condition.  
The printer needs cleaning.  
Printer parts are worn and need to be replaced.  
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Clearing Paper Jams  
Table 5.1 on page 5-4 lists the types of paper jams that  
may occur. If you see a Control Panel message that  
indicates a paper jam, find the message in the left-hand  
column and perform the accompanying steps to clear the  
paper jam.  
Clearing Paper  
Jams  
Be careful not to touch any of the components inside the  
printer w hen removing jammed paper. They may be very  
hot.  
Chapter 5: Clearing Jams and Jam Recovery  
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Clearing Paper Jams  
Table 5.1 Paper jam messages  
Message  
Description/Corrective Action  
A paper jam has occurred because the size of the paper fed was not the size  
expected by the printer. The jam must be cleared and expected paper loaded.  
Paper Size Jam-  
Open Rear Cover  
ACTION: Use the procedure “Paper Mismatch Jam” (page 5-17).  
followed by:  
Clear Paper Path  
A paper jam has occurred inside the front cover.  
Paper Jam-  
Open Front Cover  
ACTION: Use the procedure EP Cartridge Jam” (page 5-16).  
followed by:  
Remove PrintCart  
Clear Paper Path  
A paper jam has occurred inside the rear cover.  
Paper Jam-  
Open Rear Cover  
ACTION: Use the procedure “Paper Exit Jam” (page 5-15).  
followed by:  
Clear Paper Path  
A paper jam has occurred inside the rear cover.  
Paper Jam-  
Open Rear Cover  
ACTION: Use the procedure “Duplex Module Jam” (page 5-14).  
followed by:  
Remove DuplxUnit  
Clear Paper Path  
A paper jam has occurred at or before the input sensor. The envelope was fed  
(or intended to be fed) from the Envelope Feeder.  
Env. Feeder Jam-  
Remove All Envel  
ACTION: Use the procedure Envelope Feeder Jam” (page 5-12).  
followed by:  
Remove EnvFeeder  
Open Front Cover  
then:  
Remove Jam Envel  
Table 5.1 Page 1 of 3  
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Clearing Paper Jams  
Table 5.1 Paper jam messages (continued)  
Message  
Description/Corrective Action  
A paper jam has occurred at or before the printers input sensor. The paper was  
fed (or intended to be fed) from Tray 1.  
Tray 1 Jam-  
Open Tray 1  
ACTION: Use the procedure Tray 1 Jam” (page 5-7).  
followed by:  
Open Front Cover  
Remove Jam Sheet  
A paper jam has occurred at or before the printers input sensor. The paper was  
fed (or intended to be fed) from Tray 2.  
Tray 2 Jam-  
Open Tray 2  
ACTION: If a 500-sheet Paper Deck and Cassette is in use as Tray 2, use the  
followed by:  
Open Front Cover  
Remove Jam Sheet  
If a 2,000-sheet HCF is in use as Tray 2, use the procedure Tray 2 or  
A paper jam has occurred at or before the printers input sensor. The paper was  
fed (or intended to be fed) from Tray 3.  
Tray 3 Jam-  
Open Tray 3  
ACTION: If a 500-sheet Paper Deck and Cassette is in use as Tray 3, use the  
followed by:  
Open Front Cover  
Remove Jam Sheet  
If a 2,000-sheet HCF is in use as Tray 3, use the procedure Tray 2 or  
A paper jam has occurred while feeding from the Multi-bypass Feeder (MBF).  
MBF Jam-  
Remove All Paper  
ACTION: Use the procedure “MBF Jam” (page 5-8).  
followed by:  
Open Front Cover  
Remove Jam Sheet  
Table 5.1 Page 2 of 3  
Chapter 5: Clearing Jams and Jam Recovery  
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Clearing Paper Jams  
Table 5.1 Paper jam messages (continued)  
Message  
Description/Corrective Action  
A paper jam has occurred at the OCT. The paper did not reach the input sensor.  
Offset Jam-  
Open Rear Cover  
ACTION: Use the procedure “OCT Jam” (page 5-13).  
followed by:  
Open Offset Door  
Clear Paper Path  
A jam in the input trays has been found at startup, and all trays must be opened  
to find the jam.  
Tray Jam-  
Open All Trays  
ACTION: Use the procedure “Misfeed Jam at Startup” (page 5-18).  
followed by:  
Open Front Cover  
Remove Jam Sheet  
Table 5.1 Page 3 of 3  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
Tray 1 when the Control Panel displays the message:  
Tray 1 Jam  
Tray 1 Jam-  
Open Tray 1  
Remove Tray 1 (1).  
1
2
3
4
5
6
7
8
Remove the Envelope Feeder if installed.  
Open the front cover (2).  
Remove the EP Cartridge.  
Remove the jammed sheet.  
Replace the EP Cartridge.  
Replace Tray 1.  
Close the front cover.  
Replace the Envelope Feeder if necessary.  
9
Chapter 5: Clearing Jams and Jam Recovery  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from the  
Multi-bypass Feeder (MBF) when the Control Panel  
displays the message:  
MBF Jam  
MBF Jam-  
Remove All Paper  
Remove all paper from the MBF (1).  
1
2
3
4
5
6
7
Remove the Envelope Feeder if installed.  
Open the front cover (2).  
Remove the jammed sheet of paper.  
Close the front cover.  
Reload the MBF.  
Replace the Envelope Feeder if necessary.  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
Tray 2 when Tray 2 is a 500-sheet Paper Deck and  
Cassette and the Control Panel displays the message:  
Tray 2 Jam w ith  
500-sheet Paper Deck  
and Cassette  
Tray 2 Jam-  
Open Tray 2  
Remove Tray 2 (1).  
1
2
3
4
5
6
7
8
Remove the Envelope Feeder if installed.  
Open the front cover (2).  
Remove the EP Cartridge.  
Remove the jammed sheet of paper.  
Replace the EP Cartridge.  
Replace Tray 2.  
Close the front cover.  
Replace the Envelope Feeder if necessary.  
9
Chapter 5: Clearing Jams and Jam Recovery  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
Tray 3 when Tray 3 is a 500-sheet Paper Deck and  
Cassette and the Control Panel displays the message:  
Tray 3 Jam w ith  
500-sheet Paper Deck  
and Cassette  
Tray 3 Jam-  
Open Tray 3  
Remove Tray 3 (1).  
1
2
3
4
5
6
7
8
Remove the Envelope Feeder if installed.  
Open the front cover (2).  
Remove the EP Cartridge.  
Remove the jammed sheet of paper.  
Replace the EP Cartridge.  
Replace Tray 3.  
Close the front cover.  
Replace the Envelope Feeder if necessary.  
9
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
Tray 2 or Tray 3 when the specified tray is the 2,000-sheet  
High Capacity Feeder (HCF) and the Control Panel  
displays the message:  
Tray 2 or Tray 3 Jam  
w ith 2,000-sheet HCF  
Tray 2 Jam-  
Open Tray 2  
or:  
Tray 3 Jam-  
Open Tray 3  
Open the paper drawer (1).  
1
2
3
4
5
6
7
8
Remove the Envelope Feeder if installed.  
Open the printers front cover.  
Remove the EP Cartridge.  
Remove the jammed sheet of paper.  
Replace the EP Cartridge.  
Close the paper drawer.  
Close the printers front cover.  
Replace the Envelope Feeder if necessary.  
9
Chapter 5: Clearing Jams and Jam Recovery  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from the  
Envelope Feeder when the Control Panel displays the  
message:  
Envelope Feeder Jam  
Env. Feeder Jam-  
Remove All Envel  
Remove all envelopes from the Envelope Feeder (1).  
1
2
3
4
5
6
7
8
Remove the Envelope Feeder.  
Open the front cover (2).  
Remove the EP Cartridge.  
Remove the jammed envelope.  
Replace the EP Cartridge.  
Close the front cover.  
Replace the Envelope Feeder.  
Reload the Envelope Feeder.  
9
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from the  
Offset Catch Tray (OCT) when the Control Panel displays  
the message:  
OCT Jam  
Offset Jam-  
Open Rear Cover  
Open the printers rear cover (1).  
1
2
3
4
Open the OCTs rear cover (2).  
Remove the jammed paper.  
Close the OCTs rear cover.  
Close the printers rear cover.  
5
Chapter 5: Clearing Jams and Jam Recovery  
5-13  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
inside the rear cover when a Duplex Module is installed  
and the Control Panel displays the message:  
Duplex Module Jam  
Paper Jam-  
Open Rear Cover  
Open the rear cover (1).  
1
2
3
4
Remove the Duplex Module.  
Remove the jammed paper.  
Replace the Duplex Module.  
Close the rear cover.  
5
On rare occasions, paper may jam in the fuser. To  
clear a fuser jam, refer to the section Fuser Jam”  
5-14  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam inside  
the rear cover when the Control Panel displays the  
message:  
Paper Exit Jam  
Paper Jam-  
Open Rear Cover  
Open the rear cover (1).  
1
2
3
Remove the jammed paper.  
If you do not see the jammed paper, remove the Duplex  
Module, remove the jammed paper, then replace the  
Duplex Module.  
Close the rear cover.  
4
On rare occasions, paper may jam in the fuser. To  
clear a fuser jam, refer to the section Fuser Jam”  
Chapter 5: Clearing Jams and Jam Recovery  
5-15  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam from  
inside the front cover when the Control Panel displays the  
message:  
EP Cartridge Jam  
Paper Jam-  
Open Front Cover  
Remove the Envelope Feeder if installed.  
1
2
3
4
5
6
7
Open the front cover (1).  
Remove the EP cartridge (2).  
Remove the jammed paper.  
Replace the EP cartridge.  
Close the front cover.  
Replace the Envelope Feeder if necessary.  
On rare occasions, paper may jam in the fuser. To  
clear a fuser jam, refer to the section Fuser Jam”  
5-16  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam when  
the Control Panel displays the message:  
Paper Mismatch Jam  
Paper Size Jam-  
Open Rear Cover  
Change the loaded paper to the correct size.  
1
2
3
4
Open the rear cover (1).  
Remove the jammed paper.  
Close the rear cover.  
If the problem paper was in the MBF or the Envelope  
Feeder, check that the corresponding menus are set to the  
size loaded.  
5
Chapter 5: Clearing Jams and Jam Recovery  
5-17  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam when  
the Control Panel displays the message:  
Misfeed Jam  
at Startup  
Tray Jam-  
Open All Trays  
Remove all trays (1).  
1
2
3
4
5
6
7
Remove the Envelope Feeder if installed.  
Open the front cover (2).  
Remove the jammed paper.  
Replace all trays.  
Close the front cover.  
Replace the Envelope Feeder if necessary.  
5-18  
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Clearing Paper Jams  
Follow the procedure below to clear a paper jam when  
paper is jammed in the fuser.  
Fuser Jam  
Power OFF the printer and disconnect the power cord.  
1
2
3
4
5
6
7
8
Open the rear cover.  
Let the fuser area cool for 40 minutes.  
Remove the Duplex Module, if installed.  
Remove the screw at the left side of the fuser cover (1).  
Flip down the fuser cover.  
Remove the jammed paper.  
Close the fuser cover and replace the screw.  
Replace the Duplex Module, if removed.  
9
10  
11  
Close the rear cover.  
Plug in the power cord and power ON the printer.  
Chapter 5: Clearing Jams and Jam Recovery  
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Re p la cin g Co n su m a b le  
6
s
r e tpahC  
Chapter 6: Replacing Consumables  
6-1  
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Replacing the EP Cartridge  
Replacing the EP  
Cartridge  
Do not expose the EP (electronic printing) cartridge to  
direct sunlight or artificial light for more than 15  
minutes. Overexposure w ill permanently damage the  
photosensitive imaging drum.  
Do not open the drum shutter or touch the green  
imaging drum.  
Complete the EP cartridge installation w ithin 15  
minutes of removing the cartridge from its package.  
Open the front cover by pressing the button on top of the  
cover.  
1
Remove the old EP cartridge by lifting it towards the rear  
of the printer then pulling it up and out.  
2
Do not discard the old EP cartridge. Return it to  
Xerox. Refer to the printed instructions  
accompanying the EP cartridge.  
6-2  
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Replacing the EP Cartridge  
Remove the new EP cartridge from its wrapper.  
3
4
5
Gently shake the EP cartridge several times to evenly  
distribute the toner.  
Remove the tape strip.  
Chapter 6: Replacing Consumables  
6-3  
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Replacing the EP Cartridge  
Insert the EP cartridge into the guide channels marked by  
the arrows inside the front cover. Push in until it clicks in  
place, then close the front cover.  
6
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Replacing the Fuser Cartridge/BTR  
Replacing the  
Fuser Cartridge/  
BTR  
The fuser area is extremely hot. Turn the printer OFF  
and allow it to cool for 40 minutes before replacing an  
existing fuser cartridge.  
Replacing the BTR (Bias Transfer Roll) requires  
removing the EP cartridge. Do not expose the EP  
cartridge to direct sunlight or artificial light for more  
than 15 minutes. Overexposure w ill permanently  
damage the photosensitive imaging drum.  
Power OFF the printer and disconnect the power cord.  
1
2
Open the rear cover.  
Let the fuser area cool for 40 minutes.  
3
If the Duplex Module is installed, continue with Step 4 on  
Chapter 6: Replacing Consumables  
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Replacing the Fuser Cartridge/BTR  
Remove the Duplex Module by pushing the green lock  
buttons on either side of it.  
4
5
6
Remove the mounting screws from the printer as shown at  
left, and set them aside.  
Pull out the old fuser cartridge by the tabs on either side  
of the cartridge.  
6-6  
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Replacing the Fuser Cartridge/BTR  
Slide the new fuser cartridge into the printer.  
7
8
9
Secure the fuser cartridge by replacing the mounting  
screws that were removed in Step 5 on page 6-6.  
If you do not need to re-install the Duplex Module, close  
the rear cover and skip to Step 11.  
Insert the Duplex Module through the guide channels.  
Chapter 6: Replacing Consumables  
6-7  
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Replacing the Fuser Cartridge/BTR  
Make sure the green side-locks at both ends click into  
position. Then close the rear cover.  
10  
11  
12  
Open the front cover and remove the EP cartridge by  
lifting it towards the rear of the printer then pulling it up  
and out.  
Use the BTR removal tool to release the left side of the  
BTR.  
6-8  
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Replacing the Fuser Cartridge/BTR  
Use the BTR removal tool to release the right side of the  
BTR.  
13  
14  
15  
Lift the BTR out of the printer.  
Insert the new BTR, making sure it is seated properly.  
Chapter 6: Replacing Consumables  
6-9  
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Replacing the Fuser Cartridge/BTR  
Pull the tab to remove the BTRs protective covering.  
16  
17  
18  
Re-insert the EP cartridge into the guide channels  
marked by the arrows inside the top cover. Push in until it  
clicks in place, then close the front cover.  
Plug in the power cord. Press and hold Online and Menu  
Down while powering ON the printer. Depress the  
buttons until a row of black boxes are displayed on the  
first line of the Control Panel display. This will reset the  
Fuser Life counter and release the warning message.  
After warming up for a few minutes, the Control Panel  
displays the following message:  
Ready  
If the Replace Fuser Cartridgemessage still  
appears, repeat Step 18.  
If any other message is displayed, see Table 6.2 on  
page 6-6.  
6-10  
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Tro u b le sh o o t in g  
7
retpahC  
Chapter 7: Troubleshooting  
7-1  
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Diagnostic Message Display  
Chapter 6 of the DocuPrint N17 System Administrator  
Guide contains the entire set of messages which can  
appear on the DocuPrint N17 Control Panel display. Many  
of these messages are diagnostic messages which appear  
when there is a problem with the DocuPrint N17.  
Diagnostic  
Message Display  
Chapter 6 of the DocuPrint N17 System Administrator  
Guide also contains a discussion of Print Quality  
symptoms and possible corrective actions.  
If you have a problem with your DocuPrint N17 printer,  
and you cannot solve the problem using the actions  
suggested in Table 7.1 on page 7-3 of this guide, consult  
Chapter 6 of the DocuPrint N17 System Administrator  
Guide.  
7-2  
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Printer Operation Problems  
Consult Table 7.1 for corrective actions when the printer  
will not print or when the printed output is not what you  
expect.  
Printer  
Operation  
Problems  
Table 7.1 Printer operation problems  
Problem  
Action  
The printer will not print  
at all, or a file sent from  
the client/server will not  
print.  
1. Check with your network administrator to see that the printer is powered up,  
connected to the network and that the network is operational.  
2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.  
3. If the port (parallel or network) the printer is connected to is disabled, enable  
it. Check the Configuration Sheet for the port you are using to see if the Port  
Enable item in the appropriate Interface Menu is set to On. If it is set to Off, set  
it to On and try again.  
4. If the printer has printed recently, do the following:  
• Attempt to print a Configuration Sheet. If it does not print, contact your  
dealer or Xerox.  
If the Configuration Sheet prints, check to see that the printer is configured  
properly.  
If the printer is configured properly, check the Configuration Sheet to  
confirm that the correct PDL is enabled for the port or protocol you are  
using.  
If the correct PDL is enabled and the printer continues not to print, contact  
your dealer or Xerox.  
Table 7.1 Page 1 of 4  
Chapter 7: Troubleshooting  
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Printer Operation Problems  
Table 7.1 Printer operation problems (continued)  
Problem  
Action  
A printed page does not  
look like it should.  
1. Make certain that the software application you are using to create your print  
job is configured properly. Refer to your software documentation.  
2. Make sure the correct driver is being used.  
3. Send a file containing PCL or PostScript commands to the printer.  
If your page prints as it should, your printer and interface are functioning  
properly.  
If your information prints correctly, but doesn't look right, you may have:  
- An error in your command sequence/operator.  
- A missing downloaded font.  
- A mismatched printer option against your host formatting.  
• Command errors may be identified by looking at your input file. You can  
determine which fonts are in the system by printing a PCL or PS Font List.  
You can verify your data setup by printing a Configuration Sheet and  
checking your printer setup.  
The requested font for  
the job does not print.  
Print a PCL Font List, or PostScript Font List if the job is PostScript.  
If fonts print on the Font List, your print job may need correcting.  
If fonts do not print on the Font List, reload the fonts and print another PCL or  
PostScript Font List.  
Table 7.1 Page 2 of 4  
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Printer Operation Problems  
Table 7.1 Printer operation problems (continued)  
Problem  
Action  
PostScript commands are  
printed instead of the  
PostScript job.  
1. Make certain that the software application you are using to create your job is  
configured properly. Refer to your software documentation.  
2. The job sent to the printer might have included an incorrect header, and  
therefore, not have indicated that a PostScript job was being sent.  
• Check your software to make sure the PostScript header file is being sent to  
the printer.  
3. Set the Print Errors item in the PostScript Menu to On and resend the job.  
If an error page prints, there is a problem in the PostScript coding. Correct  
the coding problem and resend the job.  
If the job still does not print and an error page was not printed, the job may  
require additional memory.  
Table 7.1 Page 3 of 4  
Chapter 7: Troubleshooting  
7-5  
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Printer Operation Problems  
Table 7.1 Printer operation problems (continued)  
Problem  
Action  
A PostScript or PCL job  
fails to print.  
1. Check that you are using a DocuPrint N17 PostScript printer driver.  
2. For a PostScript job, set the Print Errors item in the PostScript Menu to On and  
resend the job.  
If an error page prints, there is a problem in the PostScript coding. Correct  
the coding problem and resend the job. Asking for unavailable features can  
cause a configuration error.  
If the job still does not print and an error page was not printed, the job may  
require additional memory. See Appendix A of the System Administrator  
Guide for ordering more printer memory.  
3. For a PCL job, do the following:  
• Check the output for PCL errors.  
If there is a problem in the PCL coding, correct the coding problem and  
resend the job.  
If there is no error message, resend the job.  
If the error message indicates “out of memory,” the job may require  
additional memory. See Appendix A of the System Administrator Guide for  
ordering more printer memory.  
Table 7.1 Page 4 of 4  
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Re fe re n ce s  
8
r e tpahC  
Chapter 8: References  
8-1  
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Further References  
If you need further information over and above what is  
contained in this Guide, please consult the areas  
indicated in the following references:  
Further  
References  
Maintenance of the DocuPrint N17  
Chapter 1 and Appendix B of the DocuPrint N17  
System Administrator Guide  
Special DocuPrint N17 Features and Options  
Chapter 1 of the DocuPrint N17 System Administrator  
Guide  
Memory Considerations  
Chapter 1 of the DocuPrint N17 System Administrator  
Guide  
Extended Paper Handling Capabilities  
Chapter 2 of the DocuPrint N17 System Administrator  
Guide  
Use of the DocuPrint N17 Optional Hard Disk Drive  
and Flash SIMMs  
Chapter 5 of the DocuPrint N17 System Administrator  
Guide  
DocuPrint N17 Ordering Information  
Appendix A of the DocuPrint N17 System  
Administrator Guide  
DocuPrint N17 Resident Fonts  
Appendix D of the DocuPrint N17 System  
Administrator Guide  
Printer Specifications  
Appendix E of the DocuPrint N17 System  
Administrator Guide  
8-2  
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Further References  
DocuPrint N17 Unique Printer Commands  
Appendix F of the DocuPrint N17 System  
Administrator Guide  
DocuPrint N17 Environmental Specifics including  
Safety  
Appendix G of the DocuPrint N17 System  
Administrator Guide  
More Detailed Network Environment Technical  
Information  
The DocuPrint N17 Technical Information Guide (on  
the DocuPrint N17 CD)  
DocuPrint N17 Support Information  
The DocuPrint N17 Support Brochure or your warranty  
booklet  
Network Installation Information  
The DocuPrint N17 Quick Network Installation Guide  
DocuPrint N17 CentreWare Information  
The DocuPrint N17 CentreWare Users Guide (on the  
Printer Management Software CD)  
DocuPrint N17 System Administrator Guide (on the  
DocuPrint N17 CD)  
Translated Versions of the DocuPrint N17 User  
Documentation (on the DocuPrint N17 CD)  
Chapter 8: References  
8-3  
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CE De cla ra t io n  
A
x i dneppA  
This Appendix contains the “CE Declaration” which only  
applies to European Countries.  
Appendix A: CE Declaration  
A-1  
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CE Declaration  
A-2  
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CE Declaration  
Appendix A: CE Declaration  
A-3  
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A-4  
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In d e x  
XI  
Acceptable envelope sizes  
Nu m e r ics  
500-sheet Paper Deck and  
Cassette  
Envelopes  
Acceptable sizes 4-4  
Loading  
B
In Envelope Feeder 4-20 to  
Bias Transfer Roll  
Replacing 6-5 to 6-10  
EP Cartridge  
Replacing 6-2 to 6-4  
C
CentreWare DP 2-2  
F
Control Panel 3-2 to 3-4  
Display 3-3  
Fuser Cartridge  
Replacing 6-5 to 6-10  
D
H
HCF  
Duplex Module  
Acceptable paper weights 4-2  
Acceptable paper sizes 4-4,  
Acceptable paper weights 4-2  
Using 4-24 to 4-25  
L
Duplex printing 4-24 to 4-25  
Paper orientation 4-25  
Labels  
Acceptable sizes 4-4  
E
Envelope Feeder  
Index IX-1  
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M
Tray 1  
Acceptable paper sizes 4-4  
Acceptable paper weights 4-2  
M
MBF  
Acceptable paper sizes 4-4  
Acceptable paper weights 4-2  
Tray 2  
Acceptable paper sizes 4-4  
Acceptable paper weights 4-2  
O
Tray 3  
OCT  
Acceptable paper sizes 4-4  
Acceptable paper sizes 4-4  
Acceptable paper weights 4-2  
P
Tray Sequence 4-22  
Paper  
Tray switching 4-22  
Acceptable sizes 4-4  
Acceptable weights 4-2  
Jams 5-2 to 5-19  
Causes 5-2  
Troubleshooting  
Printer operation problems 7-3 to 7-6  
Control Panel messages 5-4 to 5-6  
In 500-sheet Paper Deck and Cassette 4-14  
In HCF 4-17 to 4-19  
In Tray 1 4-6 to 4-8  
Selecting for use 4-2  
Specifying size of 4-23  
Specifying type of 4-23  
Storage of 4-5  
Unacceptable for use 4-2  
PCL  
Printer drivers 2-3  
PostScript  
Printer drivers 2-4  
Printer drivers  
Features 2-5 to 2-6  
PCL 2-3  
PostScript 2-4  
S
Standard Bin  
Acceptable paper sizes 4-4  
T
Transparencies  
Acceptable sizes 4-4  
IX-2 DocuPrint N17/N17b User Guide  
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