Whirlpool Microwave Oven W10669285A User Manual

User Guide  
Microwave Hood Combination  
THANK YOU for purchasing this high-quality product. For future reference, please make a note of your model and serial number located on  
the front facing of the microwave oven opening, behind the door.  
Model Number_______________________________________________  
Serial Number________________________________________________  
Register your microwave oven at www.whirlpool.com.  
Para obtener acceso a “Manual del usuario de la combinación microondas campana” en español, o para obtener información adicional  
acerca de su producto, visite: www.whirlpool.com  
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte frontal de la  
abertura del horno de microondas, detrás de la puerta.  
MICROWAVE HOOD COMBINATION SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety  
messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”  
These words mean:  
You can be killed or seriously injured if you don't immediately  
follow instructions.  
DANGER  
You can be killed or seriously injured if you don't  
instructions.  
follow  
WARNING  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can  
happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
When using electrical appliances basic safety precautions should be followed, including the following:  
WARNING: To reduce the risk of burns, electric shock, fire,  
Install or locate the microwave oven only in  
accordance with the provided Installation Instructions.  
injury to persons, or exposure to excessive microwave energy:  
Read all instructions before using the microwave oven.  
Some products such as whole eggs in the shell and  
sealed containers - for example, closed glass jars -  
are able to explode and should not be heated in the  
microwave oven.  
Read and follow the specific “PRECAUTIONS TO AVOID  
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE  
ENERGY” found in this section.  
The microwave oven must be grounded. Connect only to  
properly grounded outlet. See “GROUNDING INSTRUCTIONS”  
found in this section and in the provided Installation Instructions.  
SAVE THESE INSTRUCTIONS  
W10669285A  
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Electrical Requirements  
WARNING  
GROUNDING INSTRUCTIONS  
For all cord connected appliances:  
The microwave oven must be grounded. In the event of  
an electrical short circuit, grounding reduces the risk of  
electric shock by providing an escape wire for the electric  
current. The microwave oven is equipped with a cord  
having a grounding wire with a grounding plug. The plug  
must be plugged into an outlet that is properly installed  
and grounded.  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
WARNING: Improper use of the grounding plug can  
result in a risk of electric shock. Consult a qualified  
electrician or serviceman if the grounding instructions are  
not completely understood, or if doubt exists as to whether  
the microwave oven is properly grounded.  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Do not use an extension cord. If the power supply cord is  
too short, have a qualified electrician or serviceman install  
an outlet near the microwave oven.  
Observe all governing codes and ordinances.  
Required:  
SAVETHESE INSTRUCTIONS  
A 120 volt, 60 Hz, AC only, 15- or 20-amp electrical supply with a  
fuse or circuit breaker.  
Recommended:  
This device complies with Part 18 of the FCC Rules.  
A time-delay fuse or time-delay circuit breaker.  
A separate circuit serving only this microwave oven.  
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OPERATING YOUR MICROWAVE OVEN  
Settings  
Clock  
Light Timer  
The Clock is a 12-hour (12:00-11:59) clock, with A.M. and P.M. Touch  
CLOCK, enter time, then touch CLOCK or the Start control.  
Set the cooktop light to turn on and off at certain times. Touch Options  
or Setup control to reach the “Light Timer” submenu, and set the Light  
On Time and Light Off Time in hours and minutes with A.M. or P.M.  
Timer  
Filter Reset  
Timer can be used independently during any cooking program. Touch  
the Timer control, enter time, then touch the Timer control or the Start  
control.  
Reset the filter status after replacing and/or cleaning the filters. Touch  
Options or Setup control to reach the “Filter Reset” submenu and  
activate reset. See “Microwave Oven Care” section.  
Control Lock  
Tones  
Activate to avoid unintended start. Touch and hold the Cancel control  
for about 3 seconds until 2 tones sound and padlock icon appears in  
the display. Repeat to unlock control.  
Programming tones and signals. Programming tones may be turned  
off, or all tones (including end-of-function signals) may be turned off.  
Touch the Options or Setup control to reach the “Sound On/Off”  
submenu, and turn tones off or on.  
Options or Setup  
Vent Timer, Light Timer, Filter Reset, Sound On/Off, Scroll Speed,  
Demo Mode and Language (on some models - English or French) may  
be changed.  
Scroll Speed  
Scroll speed of the text may be adjusted. Touch the Options or Setup  
control to reach the “Scroll Speed” submenu, and select the scroll  
speed. Touch the Start control to set speed.  
Vent Fan  
Various speeds, ranging from high to low, and off. Comes on  
automatically as cooling fan during any cook function.  
Demo Mode  
Activate to practice using the control without actually turning on the  
magnetron. Touch the Options or Setup control to reach the “Demo  
Mode” submenu, and activate or deactivate Demo Mode.  
Vent Timer (on some models): Set vent fan to run for exactly  
30 minutes, or to run for only 30 minutes more (off after 30 minutes).  
The vent fan may be turned off at any time using the Vent Fan control.  
Touch the Options or Setup control to reach the “Vent Fan” submenu,  
and select the setting.  
Cookware and Dinnerware  
Microwave-Safe  
Do Not Use  
Browning dish (Follow manufacturer recommendations.)  
Ceramic glass, glass  
Metal cookware and bakeware  
Straw or wicker  
China, earthenware (Follow manufacturer recommendations.)  
Melamine (Follow manufacturer recommendations.)  
Paper towels, paper plates, napkins (Use non-recycled paper.)  
Gold, silver or pewter  
Non-approved meat thermometers, skewers  
Twist ties  
Plastic wraps, bags, covers, dinnerware, containers (Follow  
manufacturer recommendations.)  
Foil liners, such as sandwich wrappers  
Staples  
Pottery and clay (Follow manufacturer recommendations.)  
Silicone bakeware (Follow manufacturer recommendations.)  
Wax paper  
Objects with gold or silver trim or with metallic glaze  
To Test Cookware/Dinnerware: Place dish in microwave oven with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at 100%.  
If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.  
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Microwave Oven Use  
For list of preset programs, see the Cooking Guide label on the front facing of the microwave oven opening, behind the door.  
Manual Cooking/Stage Cooking  
Preset Reheating  
Touch COOK TIME, touch number pads to enter time, touch  
COOK POWER (if not 100%), touch number pads to enter power level  
(10-90), then touch the Start control.  
Touch REHEAT, select food item, enter quantity if needed, then touch  
the Start control.  
Preset Defrosting  
If programming additional stages, enter the cook time and cook power  
of each before touching the Start control.  
Unwrap food. Touch DEFROST, select food item, enter quantity, and  
touch the Start control.  
Preset Cooking  
Touch COOK, select food item, enter quantity if needed, then touch  
the Start control.  
MICROWAVE OVEN CARE  
General Cleaning  
Installing/Replacing Filters and Light Bulbs  
IMPORTANT: Before cleaning, make sure all controls are off and the  
microwave oven is cool. Always follow label instructions on cleaning  
products.  
NOTE: A filter status indicator (on some models) appears in the display  
when it is time to replace the charcoal filter, and clean or replace the  
grease filter. See “Settings/Features” section to reset filter status.  
To avoid damage to the microwave oven caused by arcing due to soil  
buildup, keep cavity, microwave inlet cover, cooking rack supports,  
and area where the door touches the frame clean.  
Grease filter: Grease filter is on the underside of microwave oven.  
Clean monthly, or as prompted by filter status indicator. Slide the  
filter away from the tab area, and drop out the filter. To reinstall,  
place end of the filter into the opening opposite the tab area,  
swing up the other end, and slide it toward the tab area.  
Clean with mild soap, water and a soft cloth or sponge, or as indicated  
below.  
Charcoal filter: The charcoal filter is behind the vent grille at the  
top front of the microwave oven. The charcoal filter cannot be  
cleaned, and should be replaced about every 6 months, or as  
prompted by filter status indicator. Remove 2 screws on the vent  
grille, tilt the grille forward, lift it out, and remove filter. To reinstall,  
place the filter into its slotted area – wire mesh side up, replace  
vent grille, and secure with screws.  
Grease filter: mild soap and water or dishwasher.  
Door and exterior: mild soap and water, or glass cleaner applied  
to paper towel.  
Control panel: sponge or soft cloth and water.  
Stainless steel (on some models): mild soap and water, then rinse  
with clean water and dry with soft cloth, or use stainless steel  
cleaner.  
Cooktop light(s): The cooktop light bulb(s) is(are) located on the  
underside of the microwave oven, and is(are) replaceable.  
Remove bulb cover screw, and open the bulb cover. Replace  
bulb, close bulb cover, and secure with screw.  
Turntable: mild soap and water or dishwasher.  
Cavity light: The cavity light bulb is located behind the vent grille  
at the top front of the microwave oven, under the bulb cover, and  
is replaceable. Remove 2 screws on the vent grille, tilt the grille  
forward, and lift it out. Open bulb cover and replace bulb. Close  
bulb cover, replace vent grille, and secure with screws.  
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PROBLEM SOLVER  
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to  
the warranty page in this manual and scan the code with your mobile device, or visit www.whirlpool.com/product_help.  
Contact us by mail with any questions or concerns at the address below:  
Whirlpool Brand Home Appliances  
Customer eXperience Center  
553 Benson Road  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
If you experience  
Recommended Solutions  
Microwave oven will  
not operate  
Check the following:  
Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the  
fuse or reset the circuit breaker. If the problem continues, call an electrician.  
Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not  
heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.  
Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,  
then firmly close door.  
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the  
microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close  
the door, then start the cycle.  
Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some  
models) is off.  
Arcing in the  
microwave oven  
Check the following:  
Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the  
door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.  
Turntable alternates  
rotation directions  
This is normal and depends on motor rotation at the beginning of the cycle.  
Display shows  
messages  
A flashing “:” or “PF” means there has been a power failure. Reset the clock.  
A letter followed by a number is an error indicator. Call for assistance.  
Fan running during  
cooktop usage  
This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent fan,  
automatically comes on during microwave oven operation to cool the microwave oven. It may also  
automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below is  
being used.  
Radio, TV or cordless  
phone interference  
Check the following:  
Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.  
Soil - Make sure the microwave oven door and sealing surfaces are clean.  
Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise  
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these  
items during microwave oven operation.  
ACCESSORIES  
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model  
identification information.  
Replacement Parts  
Cleaning Supplies  
Turntable  
Heavy Duty Degreaser  
Turntable support and rollers  
Turntable hub  
affresh® Kitchen Appliance Cleaner  
affresh® Stainless Steel Cleaner  
affresh® Stainless Steel Wipes  
Grease filter  
Charcoal filter  
Cooktop light bulb  
Cavity light bulb  
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ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED  
TO OBTAIN WARRANTY SERVICE.  
Please have the following information available when you call the  
Customer eXperience Center:  
WHIRLPOOL  
CORPORATION  
MAJOR APPLIANCE  
LIMITED WARRANTY  
Name, address and telephone number  
Model number and serial number  
A clear, detailed description of the problem  
Proof of purchase including dealer or retailer name and address  
IF YOU NEED SERVICE:  
1. Before contacting us to arrange service, please determine whether your product requires repair. Some  
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or  
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional  
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S.  
and Canada, direct all requests for warranty service to:  
Whirlpool Customer eXperience Center  
In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.  
If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.  
ONE YEAR LIMITED WARRANTY  
WHAT IS COVERED  
WHAT IS NOT COVERED  
For one year from the date of purchase, when this major  
appliance is installed, operated and maintained according to  
instructions attached to or furnished with the product,  
Whirlpool Corporation or Whirlpool Canada LP (hereafter  
“Whirlpool”) will pay for Factory Specified Replacement Parts  
and repair labor to correct defects in materials or  
workmanship that existed when this major appliance was  
purchased, or at its sole discretion replace the product. In the  
event of product replacement, your appliance will be  
warranted for the remaining term of the original unit's  
warranty period.  
1. Commercial, non-residential, multiple-family use, or use inconsistent with  
published user, operator or installation instructions.  
2. In-home instruction on how to use your product.  
3. Service to correct improper product maintenance or installation, installation not in  
accordance with electrical or plumbing codes or correction of household electrical  
or plumbing (i.e. house wiring, fuses or water inlet hoses).  
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation  
solutions, etc.).  
5. Conversion of products from natural gas or L.P. gas.  
6. Damage from accident, misuse, abuse, fire, floods, acts of God or use with  
products not approved by Whirlpool.  
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS  
LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS  
PROVIDED HEREIN. Service must be provided by a Whirlpool  
designated service company. This limited warranty is valid  
only in the United States or Canada and applies only when the  
major appliance is used in the country in which it was  
purchased. This limited warranty is effective from the date of  
original consumer purchase. Proof of original purchase date is  
required to obtain service under this limited warranty.  
7. Repairs to parts or systems to correct product damage or defects caused by  
unauthorized service, alteration or modification of the appliance.  
8. Cosmetic damage including scratches, dents, chips, and other damage to the  
appliance finishes unless such damage results from defects in materials and  
workmanship and is reported to Whirlpool within 30 days.  
9. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive  
environments including but not limited to high salt concentrations, high moisture or  
humidity or exposure to chemicals.  
10. Food or medicine loss due to product failure.  
11. Pick-up or delivery. This product is intended for in-home repair.  
12. Travel or transportation expenses for service in remote locations where an  
authorized Whirlpool servicer is not available.  
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,  
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that  
interfere with servicing, removal or replacement of the product.  
14. Service or parts for appliances with original model/serial numbers removed,  
altered or not easily determined.  
The cost of repair or replacement under these excluded circumstances shall  
be borne by the customer.  
DISCLAIMER OF IMPLIED WARRANTIES  
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR  
PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the  
duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you  
also may have other rights that vary from state to state or province to province.  
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY  
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations  
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you  
should ask Whirlpool or your retailer about buying an extended warranty.  
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES  
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL  
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of  
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you  
also may have other rights that vary from state to state or province to province.  
2/14  
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W10669285A  
SP PN W10669282A  
2/14  
Printed in China  
®/™ © 2014 Whirlpool. All rights reserved.  
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