Western Digital Server WDBCTL0020HWT User Manual
™
WD My Cloud  
Personal Cloud Storage  
User Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table of Contents  
WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii  
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii  
1
Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
2
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
About the Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Product Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Getting Started Using the Online Setup Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Getting Started Without the Online Setup Installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Getting to the Public Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
4
5
Backing Up and Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Using WD SmartWare™ Pro (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Using Windows 7 Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Using Windows 8 File History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Using Apple Time Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Managing Your Device With WD Quick View . . . . . . . . . . . . . . . . . . . . 32  
Installing WD Quick View (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Accessing WD Quick View Shortcut Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Checking Device Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Launching WD SmartWare (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Exiting WD SmartWare Safely (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Accessing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Launching the WD My Cloud Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Mapping the Drive (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Creating a Shortcut to the Public Share (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Viewing Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Monitoring Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
iii  
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Shutting Down Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Alerts38  
Ejecting a USB Storage Device (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Uninstalling WD Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
6
7
At a Glance: The Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Basic Administrative Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Viewing Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Creating a User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Removing a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
8
9
Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Creating a New Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Making a Share Private. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Accessing the Contents of a Share Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Accessing Your Cloud Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Enabling Cloud Access for the WD My Cloud Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Enabling Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Mobilizing Your Files with WD My Cloud Mobile Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Accessing Your Personal Cloud on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
10 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
11 Managing Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
About Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
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Creating a Safepoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
Updating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Recovering a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Deleting a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
12 Playing/Streaming Videos, Photos, & Music . . . . . . . . . . . . . . . . . . . . 100  
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Enabling/Disabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Accessing Your Personal Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
13 Connecting a USB Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Connecting A USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Mapping A USB Drive (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Creating a Shortcut to the USB Drive (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Appendix A: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Appendix B: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
First Steps Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Resetting the WD My Cloud Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
Appendix C: Regulatory and Warranty Information . . . . . . . . . . . . . . . . . . 114  
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114  
Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 115  
Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
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IMPORTANT USER INFORMATION  
Important User Information  
1
Important Safety Instructions  
Recording Your WD Product Information  
Important Safety Instructions  
This device is designed and manufactured to assure personal safety. Improper use can  
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect  
you if you observe the following procedures for installation, use, and servicing.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners  
or aerosol cleaners. Use a damp cloth for cleaning.  
Do not use this product near any liquids.  
Do not place this product on an unstable surface. The product may fall, causing  
serious damage to the product.  
Do not drop the product.  
Do not block the slots and openings on the top and bottom of the chassis; to ensure  
proper ventilation and reliable operation of the product and to protect it from  
overheating, these openings must not be blocked or covered. Making sure the  
device is standing upright also helps prevent overheating.  
Operate this product only from the type of power indicated on the marking label. If  
you are not sure of the type of power available, consult your dealer or local power  
company.  
Do not allow anything to rest on the power cord. Do not locate this product where  
persons will walk on the cord.  
If an extension cord is used with this product, make sure that the total ampere rating  
of the equipment plugged into the extension cord does not exceed the extension  
cord ampere rating. Also, make sure that the total rating of all products plugged into  
the wall outlet does not exceed the fuse rating.  
Never push objects of any kind into this product through the chassis slots as they  
may touch dangerous voltage points or short out parts that could result in a fire or  
electric shock.  
Unplug this product from the wall outlet and refer servicing to qualified service  
personnel under the following conditions:  
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-
-
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When the power cord or plug is damaged or frayed.  
If liquid has been spilled on the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the operating instructions are  
followed. Adjust only those controls that are covered by the operating instructions  
since improper adjustment may result in damage and require extensive work by a  
qualified technician to the product to normal condition.  
1
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IMPORTANT USER INFORMATION  
-
-
If the product has been dropped or the chassis has been damaged.  
If the product exhibits a distinct change in performance, contact WD Customer  
Support at http://support.wd.com  
.
Recording Your WD Product Information  
Remember to write down the following WD product information, which is used for setup and  
technical support. Your WD product information is found on the label on the bottom of the  
device.  
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-
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Serial Number  
Model Number  
Purchase Date  
System and Software Notes  
2
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USER MANUAL  
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PRODUCT OVERVIEW  
Product Overview  
2
About the System  
Features  
About the Learning Center  
Package Contents  
System Requirements  
Pre-installation Instructions  
Handling Precautions  
Product Views  
About the System  
The WD My Cloud personal cloud storage system is a high-performance system providing  
secure wireless access to your media and files from any computer, tablet, or smartphone  
when it is connected to a wireless router.  
Connect this powerful system to your wireless router for shared storage on your home  
network and accessing your files from within and outside the home. Share files with your  
Mac and PC, stream media to your DLNA-compatible devices, and access your files  
remotely with the WD My Cloud apps and the WDMyCloud.com web site.  
This user manual provides step-by-step installation instructions and other important  
information about your WD product. Translated versions and updates to this user manual  
can be downloaded from http://products.wd.com/updates. For more information and news  
about this product, visit our website at http://www.wd.com/.  
Features  
Finally, a cloud of your own - Save everything on your WD My Cloud and access it from  
anywhere with mobile and desktop apps.  
Centralized storage for your family’s media collection – Store and organize all your  
family's photos, videos, music, and important documents in one secure place on your home  
network.  
Access from anywhere – Enjoy your personal cloud no matter where you are from any PC,  
Mac, tablet, or smartphone. With WD’s free apps, your personal cloud is always with you.  
Automatic file backup for all your computers – Easily back up all the files on your PC  
and Mac computers to your WD My Cloud. Get peace of mind knowing that all your files are  
securely and automatically backed up on your network. For PC users, WD SmartWare™ Pro  
offers options for backing up your files to multiple devices on your network. Mac users, take  
advantage of all the features of Apple Time Machine backup software to protect your data.  
Directly upload from your mobile devices – Are your mobile devices at maximum  
capacity? Save valuable space on your tablets and smartphones with easy photo, video and  
file uploads direct to your personal cloud.  
Connect to Dropbox™ and more – Easily transfer files between your personal cloud,  
Dropbox, and other public cloud accounts.  
Expandable storage with the USB expansion port – Easily expand your storage  
capacity with the USB 3.0 expansion port. Simply plug-in your USB 3.0 or USB 2.0 external  
hard drive to instantly add more storage for all your photos, videos, music, and documents.  
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WD MY CLOUD PERSONAL CLOUD STORAGE  
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PRODUCT OVERVIEW  
Fast file transfers for high-performance streaming – Gigabit Ethernet and dual-core  
processor deliver high-performance media streaming and blazing-fast file transfers.  
Seamlessly stream your videos, photos and music to your connected DLNA-compatible  
TV’s, media players, and gaming consoles without skipping a beat.  
Serve up your music with iTunes® – WD My Cloud includes iTunes support so you can  
centralize your music and video collection and play it on any PC or Mac computer with  
iTunes.  
Password protection for privacy – Your data is always safe and completely under your  
control. Protect your personal cloud from unauthorized access with password protection  
available for every user.  
Easy to set up, easy to find on your network – Get up and running in minutes with WD’s  
rich web-based user interface for seamless web-guided setup.  
Need help setting up? – We're with you every step of the way. Visit http://wd.com/setup/  
wdmycloud or contact the WD customer support team to walk you through the installation  
of WD My Cloud and WD's free apps for your computers and mobile devices. Contact  
information is on page ii of this manual and in the Quick Install Guide.  
Add an extra layer of protection for your files – You can automatically make a second  
copy, or safepoint, of your personal cloud on another NAS device or a Windows PC on your  
LAN, or on a USB device connected to the WD My Cloud device. With extra-safe protection  
for all your media, you get the ultimate peace of mind.  
About the Learning Center  
WD’s online Learning Center provides the latest information, instructions, and software to  
help users get the most out of their personal cloud storage. This web-based guide offers  
step-by-step help with setting up remote access, backing up data, monitoring drive status,  
and more. It’s an interactive resource to walk users through installing and using their  
WD My Cloud device. The Learning Center allows you to:  
Learn about your new personal cloud storage product.  
Download the latest software for your product.  
Find in-depth, interactive information on how to explore each of your product’s  
features.  
Update your product whenever new features become available.  
Access an always-available resource online, without a manual or CD.  
4
WD MY CLOUD PERSONAL CLOUD STORAGE  
USER MANUAL  
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PRODUCT OVERVIEW  
Package Contents  
WD My Cloud Personal Cloud Storage device  
Ethernet cable  
AC power adapter  
Quick Install Guide  
WD My Cloud Personal Cloud  
Storage Device  
AC adapter*  
Quick Install Guide  
Ethernet cable  
For information on additional accessories for this product, visit:  
US  
www.shopwd.com or www.wdstore.com  
www.shopwd.ca or www.wdstore.ca  
www.shopwd.eu or www.wdstore.eu  
Canada  
Europe  
All others  
Contact WD Technical Support in your region. For a list of  
Technical Support contacts, visit http://support.wd.com and see  
Knowledge Base Answer ID 1048.  
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WD MY CLOUD PERSONAL CLOUD STORAGE  
USER MANUAL  
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PRODUCT OVERVIEW  
System Requirements  
Operating System  
Windows®  
Mac OS X  
Windows 8.1 and earlier  
Windows 7  
Windows Vista®  
Windows XP (32 bit) SP3 or later  
Mavericks (Mac OS 10.8)  
Mountain Lion* (Mac OS 10.8)  
Lion* (Mac OS 10.7)  
Snow Leopard (Mac OS 10.6)  
* For Lion and Mountain Lion, you will need to  
install a Java runtime client. For additional  
information, visit  
For Windows OS, you will need to install a  
Java runtime client  
http://support.apple.com/kb/dl1421  
Note: Compatibility may vary depending on your computer’s hardware  
configuration and operating system.  
For highest performance and reliability, install the latest updates and service pack (SP):  
For Windows, click Start or  
> (All) Programs and select Windows Update.  
For a Mac, go to the Apple menu and select Software Update.  
Web Browsers  
Internet Explorer 8.0 and later on supported Windows computers  
Safari 5.0 and later on supported Mac computers  
Firefox 12 and later on supported Windows and Mac computers  
Google Chrome 14 and later on supported Windows and Mac computers  
Local Network  
Router/switch – Gigabit Ethernet recommended to maximize performance of wired  
connection; 802.11n or 802.11ac to maximize Wi-Fi performance, especially when  
streaming videos.  
Internet  
Broadband Internet connection is required for initial setup and software downloads, as well  
as for remote access and mobile apps.  
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PRODUCT OVERVIEW  
Pre-installation Instructions  
Before installing the device, select a suitable place for it for maximum efficiency. Place it in a  
place that is:  
Near a grounded power outlet  
Clean and dust free  
On a stable surface free from vibration  
Well ventilated, with nothing blocking or covering the slots and openings on the top  
and bottom of the device, and away from sources of heat  
Secluded from electromagnetic fields from electrical devices such as air  
conditioners, radio and television receivers.  
Handling Precautions  
WD products are precision instruments and must be handled with care during unpacking  
and installation. Rough handling, shock, or vibration can damage the device. Observe the  
following precautions when unpacking and installing your external storage product:  
Do not drop or jolt the device.  
Do not move the device while it is powered on.  
Do not use this product as a portable drive.  
Product Views  
Front  
Multi-Colored LED  
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PRODUCT OVERVIEW  
Back  
Reset button  
USB 3.0 port  
Gigabit Ethernet port  
Kensington®  
Security Slot  
Component  
Icon  
Description  
Gigabit  
Connects the device to a local network.  
Ethernet port  
USB 3.0 port  
Reset button  
Connects to a USB hard drive for additional storage.  
Restores settings such as the admin user name and password for the  
device.  
Power port  
Connects the device to an AC adapter and the power outlet.  
Kensington  
security slot  
For device security, the device is equipped with a security slot that  
supports a standard Kensington security cable.  
Visit http://www.kensington.com/ for more information.  
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GETTING STARTED  
Getting Started  
3
Physically Connecting the Device  
Getting Started Using the Online Setup Installer  
Getting Started Without the Online Setup Installer  
Getting to the Public Share  
It is easy to set up the WD My Cloud Personal Cloud Storage device—all you have to do is  
unpack your device, connect it, and check the LEDs on the front and back of the device to  
make sure the connections are working properly. Then, download and run the quick setup  
installer, available at http://www.wd.com/setup/wdmycloud.  
Note: For information about safely shutting down and disconnecting the device,  
see “Utilities” on page 83.  
Physically Connecting the Device  
Note: Remove the sticker from the back of the unit prior to connecting your  
device.  
2VV  
DC IN  
N
1
2
3
4
Intternet  
net  
1
2
Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a  
home or small office network.  
Important: To avoid overheating, make sure the device is upright as shown in  
the illustration above and nothing is blocking or covering the slots  
and openings on the top and bottom of the device. In the event of  
overheating, the device will perform a safe shutdown, interrupting  
all processes currently being performed. If this occurs, data may  
be lost.  
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1. Connect one end of the Ethernet cable to the Ethernet port located on the back of the  
device. Connect the other end of the Ethernet cable directly into an available router or  
network switch port.  
Important: We recommend that you use the enclosed Ethernet cable for best  
performance.  
2. Connect one end of the adapter into the power supply socket on the back of the device.  
Plug the power adapter into a power outlet. The unit powers up automatically.  
Important: Wait for the WD My Cloud device to finish powering up  
(approximately three minutes) before configuring the device. You  
will know it is ready when the LED stops flashing and turns solid  
blue.  
3. When the LED on the front of your device turns a solid blue, continue with “Getting  
Started Using the Online Setup Installer” on page 11 or “Getting Started Without the  
Online Setup Installer” on page 21.  
LEDs  
Checking the Front Panel LED  
The following table describes the front panel (red/white/yellow/blue) LED behavior.  
State  
Color  
None  
White  
Appearance  
State Description  
Power Off  
Power On  
Displays if the device is unplugged.  
Flashing  
Solid  
Displays when you first apply power to the  
unit.  
Initializing  
White  
device has begun loading the Operating  
System (OS).  
Ready  
Blue  
Solid  
The OS is now ready.  
Standby  
Attention  
Blue  
Pulsing  
Blink  
Unit is in HDD standby mode.  
Yellow  
The following circumstances trigger this  
state:  
• Disk thermal warning threshold  
exceeded (under or over temp)  
• Network cable not inserted  
Fault/action required  
Red  
Solid  
The following faults trigger this state:  
• Disk SMART failure  
• Data volume does not exist  
• System volume does not exist  
• System thermal shutdown (75° C)  
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GETTING STARTED  
Checking Back Panel (Network) LEDs  
The following table describes the network state and activity LEDs.  
Note: Looking at the port, with the LEDs on the bottom, the LED on the top is  
the Activity LED, and the one on the bottom is the Link LED.  
State  
LED  
Appearance  
State Description  
Link down  
Link  
Off  
Cable or device is not plugged in, or other  
end of link is not operational.  
Link up – 100 Mbps  
Link  
Yellow  
Green  
Off  
Cable is plugged in, and both ends of the  
link have successfully established  
communications. Network negotiated at  
100 Mbps.  
Link up – 1000 Mbps Link  
Cable is plugged in, and both ends of the  
link have successfully established  
communications. Network negotiated at  
1000 Mbps.  
Link idle  
Activity  
Activity  
Active communication is not in progress.  
Link busy  
Green - Blinking Active communication is in progress.  
Getting Started Using the Online Setup Installer  
The online setup installer walks you through the steps necessary to easily connect your  
WD My Cloud device to your home or small office network. Use the following steps to  
download and run the installer, discover the device, and get started using it. The online  
setup installer is available from WD’s online Learning Center at http://www.wd.com/setup/  
wdmycloud.  
Downloading and Installing the Online Setup Installer  
To download the installer necessary for setting up your device:  
1. Connect the WD device as described on page 9.  
2. Open a web browser. For requirements, see “System Requirements” on page 6.  
3. In the address field, type http://www.wd.com/setup/wdmycloud to display the online  
Learning Center Welcome to personal cloud storage page.  
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Note: The online Learning Center automatically detects your operating system  
(OS). If you’d like to download setup installer for a different operating  
system, select your OS from the pull-down menu at the top right of the  
page before clicking Download Setup Software.  
4. Click Download Setup Software. The My Cloud Personal Cloud Storage screen  
displays:  
5. Click Get Started.  
6. Read the Western Digital License Agreement that displays; then select the “I accept ...”  
check box and click Next.  
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GETTING STARTED  
The Get Powered Up and Connected screen displays:  
7. When the LED on your WD My Cloud device is solid blue, click Next. The installer  
discovers your device:  
8. Click Next. The Checking Your Device progress bar displays.  
9. When the Set up your personal cloud screen displays, continue to “Creating a Personal  
Cloud” on page 14.  
If your device is not detected, continue to “Troubleshooting Connections” on page 14.  
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GETTING STARTED  
Troubleshooting Connections  
The Connect - No WD My Cloud personal cloud storage found screen displays when the  
setup installer cannot find the device on your system. Follow the steps on the page to  
ensure that your device is:  
Plugged into a working outlet  
Connected to your router  
Displaying a solid blue light on the front  
1. Click Rescan.  
2. If the device is found, continue to “Creating a Personal Cloud,” below.  
If the device still cannot be found, get support at http://support.wd.com.  
Creating a Personal Cloud  
WD My Cloud web access provides free remote access to your WD My Cloud personal  
cloud device. Once you log in, your WD My Cloud device is mounted to your computer like a  
local drive, and your remote folders are available on any Mac or PC.  
The administrator first sets up an admin personal cloud, and then creates user accounts  
with their own personal clouds for remote access.  
On the Set up your personal cloud screen:  
1. Enter your First Name, Last Name and your Email address.  
Note: Email address is optional, but it is necessary for remotely accessing your  
files.  
You may see a message saying that it may take a few minutes for your email inbox to  
receive instructions on accessing the WD My Cloud device remotely.  
2. On the Set up your personal cloud screen, select the Also register WD My Cloud with  
this information check box, if not already selected.  
Note: If you didn’t enter your email address in step 1, this option is disabled.  
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The Your Account screen displays, listing your name as the administrator.  
3. To add more accounts, click Add more users to add them here, or use the Add a User  
screen. (See “Creating a User” on page 53.)  
4. Click Next to display the Setup Complete screen:  
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All options are enabled by default. The table below explains what happens when the  
options are enabled and disabled.  
5. Select your desired options, clearing the check box for any option you want to disable,  
and click Finish.  
Option  
Result  
Install the WD My Cloud application  
If option is enabled:  
• An installation wizard launches  
automatically.  
• See “Installing and Accessing the  
WD My Cloud™ for Desktop  
App” on page 17 for instructions.  
If option is disabled:  
• The online Learning Center  
Welcome page displays  
• The Public share displays in  
Explorer (Windows) or Finder  
(Mac).  
Place helpful shortcuts on my Desktop  
• The online Learning Center  
Welcome page displays  
• The Public share displays in  
Explorer (Windows) or Finder  
(Mac).  
• Opens the My Cloud dashboard  
for configuring your WD My  
Cloud device.  
Recommended: Automatically update WD  
My Cloud whenever new firmware becomes  
available  
• The online Learning Center  
Welcome page displays  
• The Public share displays in  
Explorer (Windows) or Finder  
(Mac).  
• If option is enabled, the  
firmware turns on automatic  
updates; at 3:00 AM daily. To  
change settings for automatic  
updates, see “Firmware” on page  
90.  
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GETTING STARTED  
6. If you set up a personal cloud, check your email to confirm your new WDMyCloud.com  
account.  
Note: You may need to check your email spam folder if your spam filter does not  
allow email from WD.  
7. To configure your WD My Cloud device, continue with “At a Glance: The Dashboard” on  
page 41.  
Installing and Accessing the WD My Cloud™ for Desktop App  
The WD My Cloud for desktop app is for your PC/Mac laptop or desktop. It lets you access  
and manage content on your WD My Cloud devices easily. Take your computer to a different  
location and you stay connected to your personal cloud.  
Note: Regular 32 or 64-bit applications, such as the WD My Cloud for desktop  
app, do not run on tablets with an ARM processor. You have to use a  
device with a 32 or 64-bit (Windows or Mac) operating system.  
You can install the application during setup, as described here, or download it from the  
online Learning Center.  
1. Use the installation wizard displayed when you select Install the WD My Cloud  
application in step 5 on page 16 (or enter http://setup.wd2go.com/  
?mod=download&device=mc as the url in a browser).  
2. Click OK to display the WD End User License Agreement:  
3. Read the agreement, select “I accept...,” and click Next.  
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GETTING STARTED  
The APPLE, INC. license agreement displays:  
4. Select “I accept...’” and click Install. The Installing WD My Cloud screen displays:  
Note: The Installing screens on Windows and Mac differ only slightly. The screen  
shots included here are from a Windows PC.  
5. When the Install Complete screen displays, click Done.  
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GETTING STARTED  
Using the WD My Cloud for Desktop App  
1. After you install the WD My Cloud for desktop app, double-click the My Cloud shortcut  
that now appears on the desktop to display all of the WD devices on the network.  
Note: The system may display information about security alerts:  
Note: To avoid displaying this screen again, select the Do not show this  
message again check box. Click I understand to display devices on  
your network.  
2. Click the device you want to connect to, in this case the WD My Cloud device:  
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GETTING STARTED  
The Getting Started screen displays:  
Note: To obtain more information, click the WD Learning Center link on the  
screen.  
3. Click Start to display the WD My Cloud device’s shares:  
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GETTING STARTED  
4. To learn how to access and manage the content stored on your WD My Cloud device  
remotely, click the Access Using Your Computer link in the online Learning Center’s WD  
My Cloud download panel:  
Getting Started Without the Online Setup Installer  
If you do not use the online setup installer to get started, you can still:  
Use your WD My Cloud personal cloud storage device as an external hard drive,  
dragging and dropping files to and from it.  
Configure the device using the WD My Cloud device’s dashboard. (See “At a Glance:  
The Dashboard” on page 41.)  
Back up files using Windows 8 File History, Windows 7 Backup and Restore, or  
Apple Time Machine. (See “Backing Up and Retrieving Files” on page 24.)  
Getting to the Public Share  
The WD My Cloud device’s Public share (folder) contains Shared Music, Shared Pictures,  
and Shared Videos subfolders.  
Note: In this manual the term shares and folders are used interchangeably.  
To get to these folders so you can drag and drop files there or access files that have been  
backed up from your computer or an attached USB drive, follow one of the procedures  
described below.  
Using Windows 8  
1. Physically connect the device to your network (see “Physically Connecting the Device”  
on page 9).  
2. On the task bar at the bottom of the screen, click the File Explorer icon  
.
3. In the left panel, click Network.  
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GETTING STARTED  
4. Double-click WDMyCloud under Network, and then locate the device’s Public folder.  
5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared  
Videos subfolders. You can now drag and drop files into and from the shared media  
folders using Windows Explorer.  
Using Windows XP/Vista/Windows 7  
1. Physically connect the device to your network.  
2. Click  
or Start > Computer > Network > WDMyCloud, and locate the device’s  
Public folder.  
3. Double-click the Public folder to access the Shared Photos, Shared Videos, and Shared Music  
subfolders.  
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GETTING STARTED  
Mapping the Public Folder (Windows)  
To map the WD My Cloud public folder for quick access in the future:  
1. In Windows Explorer, under Network, click WDMYCLOUD.  
2. Right-click the Public folder and select Map Network Drive from the menu.  
3. Select the desired letter from the Drive drop-down list.  
4. Select the Reconnect at login check box.  
5. Click Finish. Your Public folder is now mapped.  
Using Mac OS X Snow Leopard/Lion/Mountain Lion  
1. In a Finder window, click WDMyCloud under the shared items in the side panel.  
2. If presented with an authorization page:  
3. Select Guest and click Connect to display the Public folder:  
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BACKING UP AND RETRIEVING FILES  
Backing Up and Retrieving Files  
4
Using WD SmartWare™ Pro (Windows Only)  
Using Windows 7 Backup and Restore  
Using Windows 8 File History  
Using Apple Time Machine  
Using WD SmartWare™ Pro (Windows Only)  
WD SmartWare software is an easy-to-use tool that gives you the power to:  
Protect your data automatically—Automatic, continuous backup instantly makes  
a copy whenever you add or change a file.  
Note: Automatic backup protection is continuous as long as both your  
WD My Cloud device and computer are connected to your network. If you  
disconnect the device from your network, backup temporarily stops. Once  
you reconnect, the WD SmartWare software automatically scans your  
computer for new or changed files and resumes backup protection.  
See your backup as it happens—Visual backup organizes your content into  
categories and shows the progress of your backup.  
Retrieve lost files effortlessly—Bring back your valuable data to its original  
location whether you have lost all your data or just overwritten an important file.  
Take control—Customize your backups.  
Installing WD SmartWare Software  
Note: WD SmartWare Pro software is a free upgrade, providing you with three  
licenses for your household.  
The installation process gives you the choice of installing standard WD SmartWare or  
WD SmartWare Pro. Pro enables you to back up to non-WD drives, otherwise unsupported  
WD drives, and the cloud via Dropbox.  
1. Access the online Learning Center WD My Cloud Welcome page at  
http://www.wd.com/setup/wdmycloud:  
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BACKING UP AND RETRIEVING FILES  
2. Click Go to Downloads to display the Downloads page:  
3. In the WD SmartWare box, click Download.  
Note: WD My Cloud users will initially download the standard version of  
WD Smartware, which is then automatically upgraded to the WD  
SmartWare Pro version. You can choose the WD SmartWare standard  
version if you prefer.  
4. Access your downloaded files, and extract the contents of the zip file to your computer.  
5. Double-click the WD SmartWare Setup file.  
6. Follow the online instructions to complete the installation.  
Launching the WD SmartWare Software After Installation  
Use one of the following options for WD SmartWare Software once you have installed it:  
Windows XP and Windows 7: From the Start menu, click  
Programs > WD SmartWare > WD SmartWare.  
Windows 8: From the Start menu, click WD Smartware.  
WD QuickView Icon: Left- or right-click the WD Quick View  
icon in the  
Windows system tray to display the menu, and then select WD SmartWare. (The  
icon is automatically installed when you download WD SmartWare. For more  
information about WD Quick View, see “Managing Your Device With WD Quick View”  
on page 32.  
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BACKING UP AND RETRIEVING FILES  
Viewing the Info/Online Help Topics  
WD SmartWare software provides two kinds of Help:  
Help icon  
—Each WD SmartWare page provides easy access to online help  
information to quickly guide you through your backup, retrieve, and settings tasks.  
Whenever you are uncertain about what to do, just click the info/online Help icon in  
the upper-right corner of any page.  
To close the info/help page after reading the online Help, click the X button in the  
upper-right corner of the page.  
Help tab—This tab on the WD SmartWare pages provides more detailed Help. For  
information on using the Help tab, see Using Windows 7 Backup and Restore,  
below.  
Please refer to the WD Smartware online Help for further instructions.  
Using Windows 7 Backup and Restore  
If you choose not to use WD SmartWare software for backing up files to the WD My Cloud  
Personal Cloud Storage device, you can use Windows 7 Backup and Restore or Windows 8  
File History.  
Note: The WD My Cloud device does not support Windows Vista Backup and  
Restore. Use WD SmartWare software for backing up files to the  
WD My Cloud device.  
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BACKING UP AND RETRIEVING FILES  
The Windows Backup features of Windows 7 (Professional and Ultimate versions) enable  
you to back up media files, documents, email, and other personal files to your WD My Cloud  
device. If you lose files or your system crashes, you can easily restore the files to your PC.  
For more information on Windows Backup, consult Microsoft's documentation.  
1. Click  
> Control Panel > System and Security.  
2. Click Backup and Restore.  
3. Click Set up Backup and follow the steps in the wizard.  
4. When prompted to select where you want to save your backup, click Save on a  
network.  
5. Click the Browse button and select the WD My Cloud device as the backup destination.  
6. Select a share where you want the backup to be created and click OK.  
7. Enter the username and password for the WD My Cloud Personal device. (See “Creating  
a User” on page 53.)  
8. Make sure the backup destination is correct and click Next.  
9. When prompted for the content you want to back up, select Let Windows choose or  
select desired content and then click the Next button.  
10. On the Review your backup settings page, click Save settings and run backup.  
Using Windows 8 File History  
Windows 8 File History automatically backs up media files, documents, email, and other  
personal files to your WD My Cloud Personal Cloud Storage device. If you lose files or your  
system crashes, you can easily restore the files to your Windows computer. For more  
information on Windows 8 File History, consult Microsoft's documentation.  
1. In the task bar, click the File Explorer icon  
.
2. Click Computer.  
3. In the Ribbon (top of page) click Computer > Open Control Panel.  
4. Click System and Security and then File History.  
5. On the File History page, ensure that File History is On.  
6. In the left panel, select Select Drive. File History detects your WD My Cloud device and  
lists it in the Select a File History drive list.  
7. Click Add Network Location. A Select Folder pop-up displays your WD My Cloud’s  
name.  
8. Double-click the device name.  
9. Select a share.  
10. Click Select Folder and then OK.  
11. Click Turn On.  
Using Apple Time Machine  
Backing up  
The Apple Time Machine is a built-in feature on Mac OS X Mavericks, Mountain Lion, Lion,  
and Snow Leopard computers that can back up everything on your computer: music,  
photos, documents, applications, emails, and system files. The WD My Cloud device can  
store these backups, so that if your hard drive or operating system should crash, or you lose  
a file, you can easily restore it to your computer. You can also specify the maximum amount  
of space you’d like to use on your Time Machine to back up your files.  
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BACKING UP AND RETRIEVING FILES  
Setting Time Machine  
Important: Before setting up Time Machine, on the WD My Cloud dashboard,  
click Settings to navigate to the Settings General page. Check under  
Mac Backups to make sure Time Machine is set to ON (default).  
To set up Time Machine to back up files to your WD My Cloud device:  
1. Use one of the following methods to open Time Machine:  
Click the Time Machine icon in the Dock:  
Click the Apple menu > System Preferences and select Time Machine.  
Click Go > Applications and select Time Machine.  
2. If this is your first time creating a backup, the following page displays:  
Click Set Up Time Machine to display the Time Machine Preferences page:  
3. To add a Time Machine drop-down menu icon  
to the menu bar at the top of the  
page, select the Show Time Machine status in the menu bar check box. This menu  
enables you to start a backup, enter Time Machine to restore files, or open the Time  
Machine Preferences page.  
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BACKING UP AND RETRIEVING FILES  
4. Slide the Time Machine button to ON and click Select Disk. Select the WD My Cloud  
device where you want the backups stored:  
5. Click Use for Backup. A page prompts for your user name and password.  
6. Select Guest and click Connect:  
The Preferences page redisplays.  
Time Machine begins backing up your files. The first backup may take some time, but  
subsequent backups are faster because Time Machine only backs up new or changed  
items. A status bar displays the progress of the backup:  
Time Machine backs up your computer every hour and keeps the following backup sets:  
Every hour for 24 hours  
Every day for the past month  
Weekly until the WD My Cloud device is full.  
Note: If a backup is interrupted, for example, if the computer goes into sleep  
mode, or the WD My Cloud is disconnected, the backup will resume  
automatically once the computer is available.  
If you change the name of the WD My Cloud, previously set Time Machine  
backups delay or fail. To fix the problem, resume backing up by  
re-selecting the device in the Time Machine Preferences page.  
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BACKING UP AND RETRIEVING FILES  
To see information such as available capacity and the date and time of the oldest, latest,  
and next backup, select Open Time Machine Preferences on the Time Machine  
drop-down menu:  
Starting a Backup  
To start a backup at any time, select Back Up Now on the drop-down menu (above).  
Retrieving Backed-Up Items  
You might sometimes want to retrieve files and other items backed up on the  
WD My Cloud device. For example, you might have lost a file, or you want to see files from a  
week ago. You can retrieve individual items, multiple items, shares, or if your system  
crashes, your entire hard drive.  
To retrieve backed-up items to your hard drive:  
1. Open the window on your computer where you want the item restored. For example, if  
you are retrieving a document, open the Documents folder. (If you are restoring an item  
on your desktop, you do not need to open a window.)  
2. Click the Time Machine icon in the Dock, or select Enter Time Machine from the  
drop-down menu:  
All of your backups display in a cascade, with the most recent in front.  
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BACKING UP AND RETRIEVING FILES  
3. Click the arrows or the time line on the bottom right of the page to browse through all  
the backups Time Machine has created:  
4. Select the item you want to restore, and click the Restore button at the bottom right to  
display the Copy message:  
5. Click the button for the desired option:  
Keep Original—Does not restore the item from the backup drive.  
Keep Both—The original item remains and the backed-up item is added to the  
selected location on your computer.  
Replace—The backed-up item replaces the original item.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Managing Your Device With WD Quick View  
5
Installing WD Quick View (Mac)  
Accessing WD Quick View Shortcut  
Options  
Creating a Shortcut to the Public Share  
(Windows)  
Viewing Device Properties  
Monitoring Storage  
Checking Device Status  
Launching WD SmartWare (Windows)  
Exiting WD SmartWare Safely (Windows)  
Accessing Shares  
Shutting Down Safely  
Monitoring Alerts  
Ejecting a USB Storage Device (Windows)  
Launching the WD My Cloud Dashboard  
Mapping the Drive (Windows)  
Uninstalling WD Quick View  
Installing WD Quick View (Mac)  
WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that  
you can perform important functions such as launching WD SmartWare or checking drive  
status quickly. Once installed, you can quickly and conveniently perform the tasks described  
in this chapter.  
Note: For Windows OS, WD Quick View installs automatically when you install  
WD SmartWare. If you don’t install WD Smartware Software then, you can  
download it later from the online Learning Center.  
1. Access the online Learning Center at http://www.wd.com/setup/wdmycloud.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
2. Click the Software Downloads button to display the Downloads page:  
3. In the WD Quick View box, click Download  
.
4. Access your downloaded file, and extract the contents of the zip file to your Mac.  
5. Double-click the WD Quick View Setup file.  
6. Complete the Quick View installer, following the directions on the page.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Accessing WD Quick View Shortcut Options  
Windows  
1. Right- or left-click the WD Quick View icon  
in the system tray to display a menu.  
2. Move the pointer over or click to select your WD My Cloud Personal Cloud Storage  
device and display a submenu:  
3. Select the desired option.  
Mac OS X  
1. Click the WD Quick View icon  
on the menu bar to display a menu.  
2. Move the pointer over the name of your WD My Cloud device to display a submenu:  
3. Select the desired option.  
Checking Device Status  
Windows  
Move the pointer over the WD Quick View icon  
capacity used and drive temperature:  
in the system tray to see the drive  
• A green dot beside the drive name means the drive is behaving normally.  
• A red dot beside the drive name means the drive is experiencing a problem, such  
as an abnormally high temperature.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Mac OS X  
Click the WD Quick View icon  
in the menu bar and move the cursor over the name of  
your WD My Cloud device to display drive status below the submenu:  
Launching WD SmartWare (Windows)  
If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View  
menu to display the WD SmartWare home page.  
Exiting WD SmartWare Safely (Windows)  
Select Exit WD SmartWare on the WD Quick View menu to close the application. (This  
option only appears if you are running WD SmartWare.)  
Accessing Shares  
You can use WD Quick View to open the device’s Public share and any private shares to  
which you have access permission.  
1. Select Open on the WD Quick View submenu.  
2. Select Public.  
Windows: The shares display in Windows Explorer:  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Mac OS X: The contents of the Public share display in Finder:  
Note: To view all of the shares on the device, click the name of your  
WD My Cloud device under Shared.  
3. Select the share you want to view:  
Windows: For a private share, if prompted for a user name and password, enter those  
associated with your user account on the WD My Cloud dashboard (see “Creating a  
User” on page 53). If you make the user name and password for the dashboard the  
same as those for logging into the computer, no user name or password are required  
here.  
Mac OS X: For a private share, if prompted for a user name and password, enter those  
associated with your user account on the WD My Cloud dashboard (see “Creating a  
User” on page 53). For a public share, if prompted for a user name and password, select  
Guest.  
Launching the WD My Cloud Dashboard  
Select Dashboard on the WD Quick View submenu to launch the application. The Welcome  
page displays. (See “At a Glance: The Dashboard” on page 41.)  
Mapping the Drive (Windows)  
1. Select Map [WD My Cloud device name] on the WD Quick View submenu. The Map  
Network Drive page displays:  
2. Select the desired letter from the Drive drop-down list.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
3. Click the Finish button.  
Note: When Windows attempts to reconnect a Mapped Network Drive after a  
restart, the “Unable to reconnect mapped network drives” error may  
appear. This can occur if the username and password of the WD My  
Cloud device do not match the current Window's username and  
password information.  
Creating a Shortcut to the Public Share (Windows)  
Note: Mac OS X automatically displays a Public share icon on the desktop, and  
you can create aliases for any subshares.  
Select Create Shortcut on the WD Quick View submenu. An icon representing the Public  
share displays on the desktop.  
Viewing Device Properties  
Select Properties on the WD Quick View submenu to display the Properties page:  
Monitoring Storage  
Hover your cursor over the WD Quick View icon to display the drive name, storage capacity  
used, temperature status within the drive, and WD My Cloud firmware updates.  
If you have a USB Drive attached to WD My Cloud device, the drive information also displays  
in this area:  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Shutting Down Safely  
One of the recommended ways to safely shut down your WD My Cloud device is to use the  
WD Quick View icon.  
Note: Another preferred method is to use the dashboard. (See “Utilities” on page  
83.) If the unit does not shut down using either recommended method,  
see “I am having trouble shutting down the WD My Cloud Device.” on  
page 122.  
Important: Before shutting down, ensure that no files are being transferred to or from  
the device.  
4. Select Shut Down on the WD Quick View submenu to display the WD SmartWare Shut  
Down page:  
5. Enter the administrator’s password or leave blank and then click the OK button. The  
device shuts down.  
Monitoring Alerts  
Flashing Icon and Balloon Alert  
On both Windows and Mac systems, the WD Quick View icon flashes to indicate the device  
may be overheated or about to fail. In Windows, a balloon alert displays as well.  
Note: If the device overheats, power it down and let it cool for 60 minutes.  
Power it back on, and if the problem persists, contact WD Support.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
WD Quick View Alerts Option  
An option on the WD Quick View submenu displays alerts such as:  
• Drive is reaching maximum capacity.  
• Drive is full and subsequent backups cannot take place. Displays every five  
minutes until space is made available.  
• Updates are available.  
To view drive alerts:  
1. To display one or more alerts, select your drive, then select Alerts on the WD Quick  
View submenu. Multiple alerts are arranged chronologically.  
Alerts on Windows  
Alerts on Mac OS X  
2. To close the alert panel, click Exit (Windows) or OK (Mac).  
Ejecting a USB Storage Device (Windows)  
1. Left- or right-click the WD Quick View icon in your system tray.  
2. Select your USB Storage Device and then select Safely remove from the Quick View  
menu. Your USB ejects from your system.  
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MANAGING YOUR DEVICE WITH WD QUICK VIEW  
Uninstalling WD Quick View  
Windows  
Windows XP: Click Start > Control Panel > Add or Remove Programs, and then  
uninstall WD Quick View.  
Windows Vista/Windows 7: Click  
Features. Uninstall WD Quick View.  
> Control Panel > Programs > Programs and  
Windows 8: From the desktop, double-click Control Panel, and then click Programs and  
Features. Uninstall WD Quick View.  
The System Tray no longer contains the WD Quick View icon. For more information on  
uninstalling WD Quick View, see Knowledge Base Answer ID 5373.  
Mac OS X  
1. On the desktop, click Finder, and then select Applications from the Favorites area.  
2. In the Applications list on the right of the page, double-click WD Quick View  
Uninstaller.  
3. Click Continue. A login window displays your Mac user name.  
4. Enter your Mac password and click OK.  
The menu bar no longer contains the WD Quick View icon.  
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AT A GLANCE: THE DASHBOARD  
At a Glance: The Dashboard  
6
Launching the Dashboard  
The Dashboard Home Page  
Obtaining Customer Support  
Basic Administrative Tasks  
The WD My Cloud Dashboard Home page provides a snapshot of the WD My Cloud device.  
You can perform the basic administrative tasks using the Home Page. For example, you can  
set up user accounts, restrict access to the files on your WD My Cloud device, set up folders  
for storing files, and customize the device to suit your needs.  
Launching the Dashboard  
Use one of the following methods to launch the dashboard:  
IF you want to launch from . . .  
THEN . . .  
1. Double-click the Dashboard icon on your desktop.  
Dashboard Desktop Icon  
Note: The icon only displays on your desktop if you  
selected Create Shortcut on the final page of the  
online setup installer.  
A browser or Windows Explorer  
1. For Windows, enter http://the name of your WD My  
Cloud device (default name: WDMyCloud) or the IP  
address as the URL.  
For a Mac, enter http://the device name.local (example:  
WDMyCloud.local) or the IP address as the URL.  
2. Press Enter.  
WD Quick View icon  
1. Left- or right-click the WD Quick View icon.  
(See “Managing Your Device With  
WD Quick View” on page 32.)  
2. Select your WD My Cloud device and then  
Dashboard.  
WD SmartWare  
1. On the WD SmartWare Home page, select your WD My  
Cloud device.  
2. Click the Settings tab to display the Main Settings  
page.  
3. Click Setup Drive.  
Windows 8  
1. In the task bar, click the File Explorer icon  
2. In the left panel, click Network.  
.
3. In the right panel, locate your WD My Cloud device  
under Storage.  
4. Double-click the device, or right-click and select View  
device webpage from the resulting menu.  
Windows 7/Vista  
1. Click  
> Computer > Network.  
2. In the right panel, locate your WD My Cloud device  
under Storage.  
3. Double-click the device, or right-click and select View  
device webpage from the resulting menu.  
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AT A GLANCE: THE DASHBOARD  
IF you want to launch from . . .  
THEN . . .  
Windows XP  
1. Click Start  
>
My Network Places.  
2. Locate your WD My Cloud device.  
3. Double-click the device or right-click and select  
Invoke.  
Mac OS X (shortcut)  
Mobile devices  
1. Click Safari  
> Bookmark  
> Bonjour.  
2. Double-click the WD My Cloud device on the network.  
1. Open a browser.  
2. In the Address bar, enter http:// name of your WD My  
Cloud device (default name: WDMyCloud) or  
http://IP address.  
Note: If the URL fails to display the dashboard, try  
typing the following URL:  
http://WDMyCloud.local (for a Mac).  
The Dashboard Home Page  
The WD My Cloud Home page has an information bar at the top right, a navigation icon bar  
across the top of the page, an instant overview of the status of the device’s main functions,  
and links for updating settings in the body of the page.  
Information icons  
Navigation icons  
Status and update  
panels  
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AT A GLANCE: THE DASHBOARD  
Information Icons  
Information icons are at the top right of every page.  
Icon  
Name  
Actions  
USB device on the WD My  
Cloud  
Click to display the number of USB devices  
connected (a hub with multiple devices can be  
connected to the USB port). Icon is dim if no  
USB is attached.  
Alerts  
Click to display recent alerts about new  
firmware and network issues.  
Critical alerts  
Click to display a severe warning: over  
temperature, under temperature, drive SMART  
failure, failure of the data volume to mount.  
Click to display a menu of ways of obtaining help.  
Help  
Navigation Icons  
Navigation icons display across the top of every page.  
Icon  
Name  
Actions  
Home  
Provides a snapshot of the My WD Cloud’s status,  
capacity, current firmware, and the number of user,  
shares, and connected tablet and mobile devices.  
Users  
Create user accounts and grant them full or limited  
access to particular shares.  
Shares  
Create shares and grant specific users full, read only, or  
no access to particular shares  
Cloud Access  
Safepoints  
Settings  
Enable/disable remote cloud access for users, generate  
device access codes for users to connect remotely to  
their personal cloud, and monitor remote access status.  
Create safepoints on either a USB drive attached to the  
WD My Cloud device or on a different storage device  
within your network.  
Enable/disable cloud access for the device. Configure  
advanced settings for Internet connections, wireless  
connections, storage, drives, system administration,  
security, the local network (LAN), and firmware updates.  
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AT A GLANCE: THE DASHBOARD  
Viewing Drive Status and Making Updates  
The body of the Home page shows the status of the drive, its functions and shortcuts to the  
most necessary tasks.  
Capacity  
The Capacity panel displays the amount of free storage left on your WD My Cloud device.  
1. To see more detailed information, click the arrow in the lower right of the Capacity panel  
to display the current usage of the drive’s capacity:  
2. To return to the Home page, click OK  
.
Diagnosis  
The Diagnosis panel displays the overall health of the system.  
1. To see details about the status of system components, click the arrow in the lower right  
of the Diagnosis panel:  
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2. To return to the Home page, click OK  
.
Firmware  
The Firmware panel displays the current version of firmware loaded on your WD My Cloud  
device.  
1. To see whether an updated version of the firmware is available, click the arrow in the  
lower right of the Firmware panel. To return to the Home page, click OK  
.
2. If new firmware is available, see “Firmware” on page 90 for information on updating your  
WD My Cloud device.  
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AT A GLANCE: THE DASHBOARD  
Cloud Devices  
The Cloud Devices panel displays the number of cloud devices currently registered to the  
WD My Cloud device remotely. It enables you to generate an activation code that you need  
when setting up a mobile device for cloud access.  
1. To add a mobile device, click the arrow in the lower right of the Cloud Devices panel to  
display the Add Cloud Access dialog box.  
2. To generate an activation code, select a user from the drop-down list and click Get  
Code. The dialog box displays the activation code and the code’s expiration date.  
3. Click OK.  
4. Follow the steps listed on the first Add Cloud Access dialog box to connect your tablet  
or mobile device to the WD My Cloud device.  
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AT A GLANCE: THE DASHBOARD  
Users  
The Users panel displays the number of users currently set up to use the WD My Cloud  
device.  
1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog  
box displays:  
2. Enter the required information and click Save.  
Shares  
The Shares panel displays the number of public and private shares that have been created  
on the WD My Cloud device.  
1. To add a share, click the plus (+) sign in the lower right of the panel.  
2. Enter the share name and share description (optional).  
3. If you want to stream media stored in this share to other devices, switch Media Serving  
to ON.  
4. Click Save.  
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AT A GLANCE: THE DASHBOARD  
Content Scan  
The Content Scan panel displays information about the latest media scan of the content  
stored on your WD My Cloud device and of the videos, music, and photos being streamed  
to DLNA devices. The scan takes place when the content changes, for example, when files  
are added.  
1. To view the results of the latest content scan, click the arrow at the bottom right of the  
Content Scan panel to display the Contact Scan Status screen:  
Note: Actually, the WD My Cloud device runs two scans:  
The first section allows cloud accessed devices (mobile) to see  
thumbnails for supported files (e.g., jpgs). The second section is what a  
media server would see and be able to access (e.g., Windows Media  
Player).  
The Media crawler section shows progress bars. They change to check  
marks when the scan is complete. Hovering the cursor over the check  
marks in the media scan section displays a progress bar and number of  
files processed.  
The DLNA section shows “scan in progress…” next to the DLNA Media  
Server text and only shows counts of files as it is scanning. When the scan  
is complete, a check mark replaces the progress bar. Hovering the mouse  
over a check mark displays status and number of files scanned.  
2. Click a category’s check mark to see scan results.  
3. To return to the Home page, click OK  
.
Obtaining Customer Support  
To open the Support page:  
1. Click the Help icon  
?
at the top right of each page to display the Help menu.  
2. Click Support to display the following page:  
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AT A GLANCE: THE DASHBOARD  
If a problem occurs with the WD My Cloud device, WD Customer Support will need  
information about your WD My Cloud device to troubleshoot and determine the best  
solution. There are two ways in which you can get your device info and request support:  
Run a system report and send it to WD automatically.  
Create a system report manually and send it to WD.  
Requesting Automatic Support  
Note: To use this feature, make sure to disable any pop-up blockers.  
In the Request Automated Customer Support section:  
1. Click the Attach my device’s diagnostic report and request support check box if  
you want to send a diagnostic report and request automated support.  
Note: You must click this checkbox to activate the Request Support button.  
2. If you want to review WD's privacy policy, click the Privacy Policy link.  
3. Click Request Support to display the WD Support web page.  
4. Complete and send the request.  
Creating and Saving a System Report  
In the Create and Save System Report section:  
1. Click Create and Save.  
2. Save the report to your computer.  
3. If desired, email the report to WD Customer Support.  
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AT A GLANCE: THE DASHBOARD  
Obtaining Other Support  
In the Support Resources section are links to additional resources:  
To obtain the most recently updated user manual, click the Product  
Documentation link.  
To see answers to frequently asked questions and instructions, click the FAQs link.  
To discuss your WD My Cloud device with other users, click the Forum link.  
To see WD phone numbers and other contact information, click the Contacts link.  
Basic Administrative Tasks  
The next few chapters step you through the procedures for configuring and using the  
WD My Cloud device. The following table provides shortcuts to instructions for some basic  
administrative tasks.  
How do I ...  
See ...  
Set up the device on my network  
page 9  
page 21  
page 24  
Access content from the device (public and private shares)  
Upload and back up content to the device  
Create users  
page 53  
page 56  
page 62  
page 76  
page 82  
page 83  
page 90  
page 93  
Create shares  
Download WD mobile apps  
Enable or disable remote access for you and people you want to share with  
Enable DLNA and iTunes  
Shut down or reboot the WD My Cloud device  
Update firmware  
Create and recover safepoints to back up the device  
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MANAGING USERS  
Managing Users  
7
About Users  
Viewing Users  
Creating a User  
Changing a User’s Password  
Editing User Settings  
Removing a User  
About Users  
As the WD My Cloud device owner (admin), you have a special user account (admin) that  
gives you administrative privileges. These privileges enable you to set up and configure the  
device to your specific needs, as well as give other people access to your personal cloud.  
You have the power to determine exactly what other users can access. As a default, the  
admin user name does not have a password. You can add one at any time.  
The Users icon  
displays a list of current users and enables the admin account to view  
user details, create new users, create shares, and grant users access to existing shares.  
Viewing Users  
1. On the navigation bar, click Users to display the Set Up Users page. You’ll see a  
description of the page and some Help topics.  
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MANAGING USERS  
Only the admin is listed in the Set Up Users pane. Once you create more users, they are  
listed as well.  
Note: If you entered your name when you created your personal cloud, your  
name rather than “admin” is listed first. The admin account has a check  
mark beside its name.  
2. To view user details, click a user name on the left. The user’s profile and share access  
information display. Initially, all the shares are Public and inaccessible, meaning they  
cannot be changed on the Add a User page.  
Note: For information about changing share access, see “Making a Share  
Private” on page 57.  
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MANAGING USERS  
Creating a User  
The administrator creates users and may limit their access to shares.  
1. Click the Add User icon (below the list of users) to display the Add User dialog box.  
2. Enter the user’s first name, last name, and email address (optional). The first name  
becomes the user name. If you do not enter an email address, the user will not receive  
an email confirming WDMyCloud.com access and instructions.  
3. To prevent others from accessing the user’s private share, you may enter a password for  
the user.  
4. Click Save. The Set Up Users page displays a profile of the new user, who is listed on  
the left.  
Note: To assign a private share for the user, see “Making a Share Private” on  
page 57.  
Important: Make sure to inform the user of the name and password, which is needed  
to access private shares on the LAN.  
Changing a User’s Password  
When viewing details about a user, the administrator can add or change the user’s password  
(no password is the default setting).  
1. On the Set Up Users page, select the user from the list on the left.  
2. Click the Edit link to the right of the Password button to display the Edit Password  
dialog box:  
3. Enter the new password in both the Password and Confirm Password fields.  
4. Click Save.  
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Editing User Settings  
1. On the Set Up Users page, select the user. The User Profile and Share Access panels  
display.  
2. Modify the settings as desired and click Save.  
Removing a User  
You can delete all users except the administrator.  
1. On the Set Up Users page, select the user.  
2. Click the Remove User icon  
click OK.  
, and in response to the confirmation message,  
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Managing Shares  
8
Managing Shares  
Viewing a List of Shares  
Creating a New Share  
Making a Share Private  
Deleting a Share  
Accessing the Contents of a Share Locally  
About Shares  
A share is an area on the WD My Cloud device for storing files. A share can be public so that  
all users can access the contents, or private to limit access to selected users. The Shares  
icon on the navigation panel displays a list of shares on the WD My Cloud device and  
enables the administrator to manage shares and user access.  
Viewing a List of Shares  
1. Click the Shares icon on the navigation bar to display a list of shares on the  
WD My Cloud device. For each share name, the description and the media serving and  
access status display. Included in the list as shares are (WD) SmartWare backup,  
TimeMachine Backup, and shares on a USB device connected directly to the  
WD My Cloud expansion port. The first time you access the page, it displays an  
explanation, a graphic description, and links to pertinent Help topics.  
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2. Click a share to display its profile and user access information. The user access list is  
inaccessible when Public Access is ON; you can change the user’s access to the  
share when Public Access is OFF.  
Creating a New Share  
You can create a share and designate it as public or private. For example, if the share  
contains financial information, you may want to make the share private. Or, if there are  
photos you would like a friend to see, you can make the share public to that friend.  
1. Click the Shares icon on the navigation bar to display the About Shares page.  
2. Click the Add a Share icon  
.
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3. Complete the settings, as follows:  
Share Name  
Assign a name to the share. (Names must be case sensitive  
and contain 1-32 alphanumeric characters but no spaces.)  
Share Description (optional)  
Enter a brief description of the share to remind yourself of  
what it contains. Share descriptions must begin with an  
alphanumeric value and can contain up to 256 characters.  
Media Serving (optional)  
If you want to stream media stored in this share to other  
devices, switch Media Serving to ON. (Default is OFF.)  
4. Click Save. The About Shares window returns. It now lists the new share, showing its  
profile and user access information.  
5. If desired, change the share’s access level by clicking the appropriate icon for the share:  
read/write  
read only  
no access  
Making a Share Private  
If you decide there is a reason to limit access to a public share, convert it to a private share.  
1. Select the share.  
2. On the About Shares page, switch the Public Access button to OFF.  
3. For each user listed in the User Access section, select the level of access by clicking  
the appropriate icon for the share (read/write  
, read only  
, or no access  
).  
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Deleting a Share  
WARNING! Deleting a share erases all files and folders on the share.  
1. Select the share in the list of shares on the About Shares page.  
2. Click the Delete Share icon  
.
3. In response to the confirmation message, click OK.  
Accessing the Contents of a Share Locally  
Note: For information on accessing the contents of a share remotely, see  
“Accessing Your Cloud Remotely” on page 60.  
Several options are available for opening a WD My Cloud share. For a private share, the user  
must have:  
A user name and password assigned to the share name  
Read-only or full access to the share  
IF you want to open a share  
THEN . . .  
using . . .  
WD Quick View icon in the  
system tray (Windows)  
1. Left- or right-click the WD Quick View icon  
the main menu.  
to display  
2. Click the WD My Cloud device name, and then click Open.  
The shares display in Windows Explorer.  
3. For a private share, if prompted for a user name and  
password, enter those associated with your user account.  
4. For a private share, if the user’s name and password are the  
same as for logging into the computer, a user name and  
password are not required. If they are not the same, visit  
http://support.wd.com and see Knowledge Base  
Answer ID 5681.  
WD Quick View in the menu bar 1. Click the WD Quick View icon  
in the menu bar and  
(Mac OS X)  
move the cursor over the name of your WD My Cloud device  
to display the submenu.  
2. Select Open on the WD Quick View submenu. The shares  
display in a second submenu.  
3. Select the desired share.  
4. For a private share, if prompted for a user name and  
password, enter those associated with your user account  
(see “Creating a User” on page 53).  
5. For a Public share, if prompted for a user name and  
password, select Guest.  
Windows 8  
1. In the task bar, click the File Explorer icon  
.
2. In the left panel, select Network, and double-click  
WDMyCloud.  
3. Double-click a Public or private share on your device.  
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IF you want to open a share  
using . . .  
THEN . . .  
Windows Vista/Windows 7/  
Windows XP  
1. Click  
or Start > Computer.  
2. In the left panel, select Network  
3. Click WDMyCloud.  
4. Double-click the Public or private shares on your device.  
Mac OS X  
1. Open a Finder window and locate your WD My Cloud device  
under the Shared heading in the side bar.  
If presented with an authorization page, select Guest, and  
then click Connect.  
2. Click the device to display the Public share and any private  
shares to which you have access.  
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Accessing Your Cloud Remotely  
9
Enabling Cloud Access for the WD My Cloud Device  
Enabling Cloud Access for a User  
Mobilizing Your Files with WD My Cloud Mobile Apps  
The Pathway to Your Personal Cloud  
Accessing Your Personal Cloud on the Web  
Note: For information about the WD My Cloud for desktop app, see “Installing  
the WD My Cloud™ for Desktop App” on page 16 and “Using the WD My  
Cloud for Desktop App” on page 19.  
A personal cloud is your content, at home, secure and under your control. Unlike public  
clouds, a personal cloud allows you to keep all your content in one safe place on your home  
network. Share files, stream media, and access your content anywhere, from the web and  
from mobile devices. No monthly fees. No mysterious location for your data. Keep your  
videos, music, photos, and files safe at home and always with you.  
This chapter explains how to set up the WD My Cloud device for remote access and  
describes some of the ways you can take advantage of its many capabilities.  
Enabling Cloud Access for the WD My Cloud Device  
To enable the WD My Cloud device for remote access and to check the status of its remote  
connection(s), see page 76.  
Enabling Cloud Access for a User  
You can assign the user remote access rights to the WD My Cloud device via the  
WDMyCloud website and from mobile devices.  
1. On the navigation bar, click Cloud Access to display the Configure Access page. The  
admin’s name has a check mark beside it to differentiate it from other users.  
Note: The first time you access it, the screen provides some helpful information  
and links  
.
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2. Select the user.  
To give the user access to the WDMyCloud.com web site:  
1. If the user already has a WDMyCloud.com login, you can update and/or resend it to the  
user by clicking the appropriate icon.  
Note: You can also delete it.  
2. If the user does not have a WDMyCloud.com login:  
a. Click Sign Up to display the Sign Up for WDMyCloud.com Login dialog box.  
b. Enter the user’s name and email address and click Save.  
c. In response to the confirmation message, click OK. The user receives the email and  
must follow its instructions.  
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To generate an activation code for a user’s mobile device(s):  
Important: Codes are valid for 48 hours from the time of request and can be used one  
time only.  
1. Click Get Code. You must generate one code for each app you want to activate. A  
dialog box displays the user’s activation code and its expiration date and time.  
Note: Make sure to write down the access codes.  
2. Click OK.  
3. The Configure Access page displays the cloud devices for which the user now has  
access, along with the activation code and expiration date of each. The device is labeled  
New Unregistered Device for now.  
Mobilizing Your Files with WD My Cloud Mobile Apps  
WD My Cloud and WD Photos mobile apps bring your photos and files to your fingertips on  
your iOS and Android mobile devices. These mobile apps are also available for download for  
your Windows or Blackberry mobile devices.  
Note: Screen captures shown in this chapter are from an iPhone. Functionality  
and installation may vary from device to device.  
Requirements include:  
WD My Cloud personal cloud storage device connected to the Internet  
Your WDMyCloud.com email address and password or a mobile device access  
code generated by your WD My Cloud device  
Android devices—Most tablets and smart phones with OS 2.1 or later  
iOS devices  
-
-
WD Photos—iPhone, iPod touch, or iPad with OS 4.x or later  
WD My Cloud —iPhone, iPod touch, or iPad OS 5.x or later  
Windows and Blackberry devices (for WD My Cloud mobile apps only)  
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About WD Photos Mobile App  
Entertainment is happening all around you. Now you can capture every moment of it and  
send it to your device for access on any page in your home. Take a photo or video clip on  
your smartphone or tablet and upload it directly to your WD My Cloud device. Then you will  
have new files waiting for you so you can enjoy them in your entertainment center.  
Important: WD Photos enables you to view photos in .jpg format only.  
Show off your entire photo collection, that can include thousands of photos, without taking  
up tons of space on your smartphone.  
WD Photos is compatible with leading Apple mobile devices and many popular Androids  
such as the DROID by Motorola, DROID Incredible by HTC, Nexus One, and HTC EVO 4G.  
Photos are automatically optimized for viewing on your mobile device.  
WD Photos lets you view your most recently accessed photos even when you are offline.  
Display your photos vertically or view them horizontally and turn your mobile device into the  
ultimate photo album.  
With WD Photos, you can:  
Instantly post photos to Facebook.  
Create a slideshow with transitions to create digital art.  
Access previously viewed photos even when you are offline.  
View your photos all at once or filter them by folder or album.  
Search by file name, folder name, or date using the built-in search options.  
Email a photo to a friend.  
Assign a photo to a contact.  
Download a photo from your WD My Cloud device to the camera roll on your mobile  
device.  
Upload photos and videos from the camera roll on your mobile device directly to  
your personal cloud storage, no matter where you are.  
Note: WD Photos automatically creates a subfolder on the WD My Cloud device  
with the mobile device name in the Public/Shared Pictures directory for  
uploaded photos. Similarly, the app creates a subfolder with the mobile  
device name in the Public/Shared Videos directory for uploaded videos.  
For more features and instructions for using WD Photos, see the Help, Guide Me page, and  
Quick Tips within the WD Photos application, and go to http://wd.com/mycloud.  
Installing WD Photos on Your Mobile Device  
Important: WD Photos lets you view photos in .jpg format only.  
To install WD Photos on your mobile device:  
1. Download WD Photos from the Apple App Store or Android Market and install it on your  
mobile device.  
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2. Launch WD Photos on your mobile device to display the Welcome page.  
3. Tap Connect Now to display the WD Photos welcome page, which has three sections:  
Found in Network, Cloud Sign-in, and Add Manually.  
4. You have three options for connecting to the WD My Cloud device:  
Found in Network: If the mobile device is connected by Wi-Fi to the same Local  
Area Network as the WD My Cloud device, the app is automatically activated.  
Cloud Sign In: Tap the  
and sign into your personal cloud using your  
WDMyCloud.com login account email address and password.  
Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the  
WD My Cloud device:  
a. In the Add Manually section, tap the  
to the left of WDMyCloud.  
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b. Enter the activation code generated on the WD My Cloud’s dashboard and tap  
Activate.  
Note: You must generate one code for each app you want to activate.  
Codes are valid for 48 hours from the time of request and can be used  
one time only. See “To generate an activation code for a user’s mobile  
device(s):” on page 62.  
5. Tap your WD My Cloud device to display your photos.  
Note: If you have problems installing WD Photos, please visit  
http://support.wd.com/rn/wdphotos.asp. For more features and  
instructions, see the app’s online Guide Me page, Help, and tips, and go  
to http://wdphotos.wdc.com  
.
Note: If you suspect that your WD My Cloud database has been corrupted,  
rebuild the database as described in “Cloud Access” on page 76.  
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About WD My Cloud Mobile App  
You are always connected to your personal cloud. Save valuable space on your iOS,  
Android, Windows, or Blackberry devices with easy photo and video uploads directly to your  
personal cloud, and then securely access and share your memories from anywhere. Have a  
public cloud account? Conveniently expand your personal cloud with full access to your  
Dropbox and other cloud accounts.  
Download the WD My Cloud mobile app from the Android Market, Apple App store,  
Windows store, or Blackberry World.  
With the WD My Cloud mobile app, you can:  
Open and view the important files stored on your WD My Cloud device from anywhere  
without copying them to your mobile device.  
Show off your photos stored on your WD My Cloud device.  
Connect to other cloud sites such as Dropbox, Google Drive, and Skydrive from your  
tablet or smartphone.  
Stream and enjoy music and video files stored on your WD My Cloud device.  
Note: Video streaming performance is best over your LAN and when your mobile  
device is connected using Wi-Fi wireless connections. WAN streaming  
performance may be limited by upload speeds on your home Internet  
connection.  
Share your presentations on your Apple or Android tablets. WD My Cloud supports most  
major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and  
PowerPoint presentations.  
For more features and instructions, see the Help, Guide Me page, and Quick Tips within  
the WD My Cloud application, or go to http://wd.com/mycloud.  
Note: The WD My Cloud app brings your data from the WD My Cloud device to  
your tablet, handset, or other portable devices using Google Android or  
Apple iOS. WD My Cloud provides a convenient file list of the WD My  
Cloud device contents and then launches your favorite player or viewer for  
any files you wish to open. For file types your mobile device supports, see  
the device’s manual.  
Installing the WD My Cloud Mobile App  
1. Download the WD My Cloud mobile app from the Apple App, Android Market,  
Blackberry World, or Windows Store and install it on your mobile device.  
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2. Launch the app to display the Welcome page:  
3. Tap Connect Now.  
4. You have three options for connecting to the WD My Cloud device:  
Found in Network: If the mobile device is connected by Wi-Fi to the same Local  
Area Network as the WD My Cloud device, the app is automatically activated.  
Cloud Sign In: Tap the  
and sign into your personal cloud using your  
WDMyCloud.com login account email address and password.  
Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the  
WD My Cloud device:  
a. In the Add Manually section, tap the  
to the left of WDMyCloud.  
b. Enter the activation code generated on the WD My Cloud’s dashboard and tap  
Activate.  
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.
c. You must generate one code for each app you want to activate. Codes are valid  
for 48 hours from the time of request and can be used one time only. See Enter  
your user name and password.  
5. Tap Done.  
6. Tap your WD My Cloud device to display its share(s).  
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7. Tap a share to display its subfolders.  
8. Tap a subfolder to display a list of files.  
9. Tap a file to display it.  
Note: If you have problems installing the WD My Cloud app, visit  
http://websupport.wd.com/rn/wdmycloud.asp. For more features and  
instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or  
go to http://wd.com/mycloud.  
If you suspect that your WD My Cloud database has been corrupted,  
rebuild the database. See “Cloud Access” on page 76.  
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The Pathway to Your Personal Cloud  
If you can access the Internet from a computer, you can securely access your media and  
files anywhere in the world. WD My Cloud web access provides free remote access to your  
WD My Cloud personal cloud storage. Once you log in, the WD My Cloud device is mounted  
to your computer like a local drive, and your remote folders are available on your Mac or  
Windows computer. Seamlessly open, save as, and attach files to emails from this virtual  
drive.  
Accessing Your Personal Cloud on the Web  
Note: WD My Cloud access is not compatible with 64-bit Windows XP.  
First-Time Users  
1. After a user account is created, the new user receives an email with instructions for  
creating a wdmycloud.com password.  
2. Follow the instructions in the email. The My Cloud Sign in page displays.  
3. Enter the email address associated with the user and a password for wdmycloud.com,  
and then click Sign in. The password must be between 8 and 30 characters and  
contain two of the following: a number (0-9), an uppercase letter (A-Z), or a special  
character (!@$%^&*).  
4. The My WD Devices screen displays your device. Continue to “Using Your Personal  
Cloud (wdmycloud.com)” on page 71.  
Returning Users  
1. In a browser, sign in to http://www.wdmycloud.com using the password you created for  
wdmycloud.com. My WD Devices page displays your device.  
2. Continue to “Using Your Personal Cloud (wdmycloud.com)” on page 71.  
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Using Your Personal Cloud (wdmycloud.com)  
1. Click the button on the lower right and select View shares.  
2. If your WD My Cloud device is password protected, enter your password in the  
Network Drive Password field.  
3. Depending on whether you have remotely accessed a share before, a Java application  
run request may appear. For more information about Java applets, search for  
Answer ID 9786 in the WD Knowledge Base at http://support.wdc.com. For Lion and  
Mountain Lion, you will need to install the Java runtime client. For additional information,  
visit http://support.apple.com/kb/dl1421  
4. If a message asks you whether you want to “allow” Java, click Allow.  
5. Several messages regarding SSL certificates and a few security warnings display,  
starting with:  
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and ending with:  
Respond affirmatively to each screen to complete the process. Your accessible shares  
display:  
6. In Windows, click the + Open in Explorer button next to the share you want to access.  
On a Mac, click the + Open in Finder button next to the share you want to access.  
7. You can now access your files. Depending on your operating system settings, your  
share may not appear automatically.  
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On Windows, once your share has mounted successfully, a drive letter for the share  
displays under My Computer (XP) or Computer (Vista/Windows 7/Windows 8). You  
can use the drive letter like any other mapped network drive. Opening the drive  
displays all of the folders and files in the share.  
On a Mac, the Finder window opens on its own once the drive successfully connects  
to the WD My Cloud device and displays your share.  
8. Select the file(s) you want to access.  
You can view, edit, delete, or copy files just as you would with any network drive.  
Sharing Your Files Remotely  
You can easily share files remotely with a family member or friend. When the user is created,  
an email is sent that provides a link to WDMyCloud.com and some instructions. The user  
creates a password and logs in. Only the shares to which the user has access and the  
Public share display.  
If the person is not already a user of the WD My Cloud device, create a new user, including a  
password and email address (see “Creating a User” on page 53).  
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CONFIGURING SETTINGS  
Configuring Settings  
10  
General  
Network  
Media  
Utilities  
Notifications  
Firmware  
The Settings option on the navigation bar enables the administrator to view and customize  
the WD My Cloud device’s system, network, media, utilities, notifications, and firmware  
settings.  
General  
Use the General page to view and modify the device name and description, select the  
language in which the user interface should display, enable or disable cloud access, set  
energy usage settings, and enable or disable Time Machine backups.  
WARNING! Renaming the WD My Cloud device forces all the network  
computers to remap their shared network resources. Change the  
device name only when necessary.  
1. On the navigation bar, click Settings, and then click General in the left pane. The  
General page displays:  
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Device Profile  
1. In the Device Profile section of the General page, view or modify the following settings:  
Device Name  
Enter a unique name for your device to identify it on the network.  
Device Description  
The default description is WD My Cloud. If desired, enter a different  
description.  
Serial Number  
Displays the WD-assigned number that identifies the specific unit.  
2. If you made any changes, click Save (appears below the section).  
Note: Throughout the WD My Cloud dashboard, the Save and Cancel buttons  
display only if you make changes.  
Language and Clock  
In this section of the General page, you can change the language displayed in the WD My  
Cloud device’s interface and set the date and time. The date and time are synchronized to  
the NTP (network time protocol) server by default. You have the option of setting the date  
and time manually or allowing the NTP to access the Internet and automatically set the time.  
If you are not connected to the Internet, you must enter the date and time manually.  
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CONFIGURING SETTINGS  
1. View or modify the following settings  
:
Language  
From the drop-down list, select the language in which you  
want the WD My Cloud web pages to display. The default  
language is English.  
Time Zone  
From the drop-down list, select the time zone where your  
device is located.  
NTP Service  
Leave NTP (network time protocol) Service ON to  
automatically synchronize your device to update the time  
and date. A page displays current NTP servers, and you  
can add another NTP server if you choose.  
If you turn NTP Service to OFF, click the Configure link  
that displays, enter the current date and time, and click  
Save  
.
Primary Server  
Date & Time  
If you want to change to another primary NTP server, click  
Add User NTP, and then enter the URL address of the  
new primary server.  
The date and time display. They are synchronized to the  
NTP server by default.  
2. Click Save for each change you make.  
Cloud Access  
If you are an administrator, you can turn cloud access on or off for the WD My Cloud device,  
controlling whether computers and mobile devices can access the content on it  
.
1. Toggle the Remote Access switch to enable (ON) or disable (OFF) remote access to  
the WD My Cloud device.  
Note: For information about turning on cloud access for a single device or user,  
see “Mobilizing Your Files with WD My Cloud Mobile Apps” on page 62.  
2. Connection Status displays information about the status of the remote access  
connection to the WD My Cloud device.  
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CONFIGURING SETTINGS  
3. Click the Configure link to change the type of connection.  
By default, the WD My Cloud device automatically establishes a direct connection  
between your mobile devices and router.  
4. To change the connection type:  
a. To make a manual connection, click Manual. External Port 1 (HTTP) and External  
Port 2 (HTTPS) numbers displa . You can change these port numbers.  
y
b. If you are using the Win XP operating system, click Win XP. The WD My Cloud device  
attempts to establish a compatible direct or relay connection  
Note: If remote access is enabled through a relay connection (the Connection  
Status says Connected (Relay), you can improve performance by  
enabling port forwarding on your WD My Cloud device.  
For more information about connection options, see “Mobilizing Your Files with  
WD My Cloud Mobile Apps” on page 62.  
5. For troubleshooting purposes only, when database corruption is suspected, click  
Rebuild.  
Important: Rebuilding will take a considerable amount of time.  
6. Click Save.  
Checking Cloud Access Status  
At any time, you can check whether:  
The WD My Cloud device is configured for remote access  
A remote access to your cloud is enabled through a direct or relayed connection  
A particular mobile device for a certain user is currently enabled to access your cloud  
remotely  
To check cloud access status:  
1. On the navigation bar, click Cloud Access.  
2. In the left pane, click a user name.  
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Energy Saver  
You can save power use by the WD My Cloud device.  
1. View or change the following settings:  
Drive Sleep  
If this function is enabled, the hard drive goes into standby  
mode to save power after a designated period of inactivity.  
Drive Sleep is enabled by default.  
LED  
Turns the device’s LED on or off.  
Mac Backups  
This section of the General page enables or disables Time Machine backups of Mac  
computers. You can also configure Time Machine Settings.  
To configure backup settings:  
1. With the Time Machine switch ON, click the Configure link to display the Time  
Machine Settings dialog box:  
2. From the Select a Share drop-down list, select to back up all of the data on the Mac, or  
select a specific share to back up.  
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3. Use the slider to indicate the Maximum Size of the backup. Leave the slider at the  
maximum value (quota) for your first backup (see on-screen note). After that, move the  
slider to a smaller quota to avoid filling up the entire drive with backups.  
4. Click Save.  
Important: Once your Time Machine begins to back up your files to a selected  
share, we recommend that you continue to back up to that share.  
Switching shares generates a new backup file which will not contain  
your previously saved information.  
Network  
The Network page displays the device’s MAC and IP addresses. You can set network  
options such as network mode, enable FTP protocol for secure file transfer, and create a  
work group.  
Network Profile  
1. On the navigation bar, click Settings, and then click Network in the left panel.  
The Network Profile section displays the following information:  
Status  
The current status of Internet connectivity for network  
functions such as NTP, firmware update checks, and remote  
access connections.  
MAC Address  
IP Address  
Uniquely identifies the device.  
Identifies the device’s current IP address.  
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Network Services  
1. Review or update the following:  
Network Mode  
Select the method of assigning the device’s unique IP address:  
• DHCP Client (default) causes the WD My Cloud device to obtain  
an IP address and associated settings automatically from the  
local DHCP server.  
• Static IP lets you set an IP address manually. You will be  
prompted for IP Address, Netmask, Gateway, and DNS Server.  
(If you don’t know this information, check your router’s settings.)  
For details on changing the network mode, see “Changing Network  
Mode from DHCP to Static:” on page 81.  
SSH  
Important: Enable SSH only if you are very familiar with it.  
Click ON to securely access your personal cloud and perform  
command-line operations via the Secured Shell (SSH) protocol.  
SSH is disabled by default.  
FTP Access  
File Transfer Protocol enables the transfer of data from one  
computer to another through a network. FTP is disabled by default.  
Note: An FTP requires a username and password. Anonymous FTPs are  
not allowed. You must create a new user for the FTP function to  
work.  
See “Creating a User” on page 53 for information on creating a  
username and password.  
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CONFIGURING SETTINGS  
Changing Network Mode from DHCP to Static:  
Note: If you switch from Static Mode to DHCP, you may need to re-discover the  
device on your network.  
1. For the Network Mode option, click Static. The Change Network Mode dialog box  
displays:  
2. Click OK to display the Static Network Mode dialog box and continue with the change:  
3. In the Static Network Mode dialog box, enter at least an IP Address and a Netmask. (If  
you don’t know this information, check your router’s settings.)  
Note: If you do not enter Gateway and DNS Server(s), you will lose connection to  
the LAN.  
4. Click Save.  
Note: For more information on this topic, see Knowledge Base Answer ID 5872.  
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CONFIGURING SETTINGS  
Workgroup (Windows)  
A workgroup is a name you assign to each member of a group of computer network devices  
in a network environment. The devices that have the same workgroup name can easily  
exchange information through the network. A workgroup does not require a central server.  
To name or rename a workgroup:  
1. Enter a name for the workgroup (no spaces allowed).  
2. Click Save.  
3. Each time you add a device to your network, you can assign it this workgroup name.  
Media  
On the Media page, you can enter DLNA (Digital Living Network Alliance) media server and  
iTunes media player settings so that you can enjoy media in every room in your house.  
1. On the Navigation bar, click Settings, and then click Media in the left panel.  
Note: DLNA and ITunes only works on your network.  
2. For instructions on entering media settings on this page and then displaying or  
streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 112.  
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Utilities  
On the Utilities page, you can test the WD My Cloud device and get diagnostic information,  
restore the device to factory defaults, reboot or shut down the device, and import or export  
a configuration file.  
1. On the Navigation Bar, click Settings and then click Utilities in the left panel.  
,
2. Carry out the functions on each section of the page as described below.  
System Diagnostics  
Run diagnostic tests if you are having problems with your device. The short test checks the  
device for major performance problems. The result of a short drive test is a pass or fail  
evaluation of the drive's condition. The short drive test can take several minutes to  
complete.  
The more comprehensive drive diagnostic is the full test. It methodically tests each and  
every sector of your drive. You will be informed of the condition of the drive once the test is  
performed. The full drive test will takes several hours to complete, depending on the size  
and data configuration of your drive.  
To run a test:  
1. On the Utilities page, click Quick Test or Full Test. A progress bar displays, indicating  
test progress and whether the drive passed or failed the test.  
2. If the drive passed the test, click OK to return to the Utilities page, If the drive fails the  
test, click the Support icon  
in the upper right to get assistance.  
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CONFIGURING SETTINGS  
System Factory Restore  
Note: For information about using the Reset button to return the password and  
network mode to factory settings, see “Resetting the WD My Cloud  
Device” on page 119.  
In this section of the Settings page, the Administrator can choose a system only, a quick, or  
a full factory restore.  
Important: You might want to export and save the device's current configuration  
before restoring factory default settings so that you can import it  
afterwards. Note that importing a configuration in this case does not  
restore shares or users.  
If you want to restore the complete contents of a WD My Cloud device,  
including user settings, backups, and data, use the safepoint feature  
described on “About Safepoints” on page 93. A restore disrupts service  
to users currently accessing your cloud.  
WARNING! Do not unplug your WD My Cloud device while a restore is in  
progress.  
As an administrator, you can restore the WD My Cloud device to its original, default settings,  
as well as wipe out all data securely. Three restore operations are available:  
System Only: Changes all settings back to the factory default values, makes private shares  
public, and returns the administrator password to none. Your content remains untouched  
and intact.  
Note: You can also do a system restore physically. See “Resetting the WD My  
Cloud Device” on page 119.  
Quick Restore: Reverts all settings to their factory default values, deletes data in shares  
and sets the shares back to factory defaults, resets the WD My Cloud system, and erases  
the drive. It takes several minutes.  
Full Restore: Reverts all settings to their default values and permanently overwrites or  
erases all user data and shares. It could take several hours for the process to complete.  
To restore the WD My Cloud device:  
WARNING! Interrupting the factory restore process may damage the  
WD My Cloud device. Wait until after the reboot to use the device  
again.  
1. In the System Factory Restore section, click the desired type of restore: System  
Only, Quick Restore or Full Restore.  
2. When asked to confirm the action, click Yes.  
3. When the progress bar displays, if you selected Full Restore in step 1, but you change  
your mind, click Switch to Quick to start a Quick Restore from the beginning.  
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4. At the end of the restore, the “Factory Restore Successful“ message displays, and the  
system reboots. A setup dialog box displays. Follow the wizard’s instructions.  
Device Maintenance: Reboot and Shutdown  
Important: Before rebooting or shutting down, make sure that there are no file  
transfers in progress. Check the LED on the front of the device to make  
sure it is not blinking. Blinking indicates that the unit is processing  
information (for example, backing up or transferring files).  
WARNING! Do not unplug the device during reboot or shutdown.  
You can safely reboot and shut down your WD My Cloud device using two methods.  
• Device Maintenance section of the Utilities page (discussed below)  
• WD Quick View icon (see “Utilities” on page 83).  
If you are unable to shut down by either method, see “I am having trouble shutting down the  
WD My Cloud Device.” on page 122.  
To reboot your device:  
1. On the Utilities page, in the Device Maintenance section, click Reboot.  
The following message displays:  
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2. If the device is not processing information, or it is but you choose to proceed, click the  
Continue button.  
The device shuts down and then restarts. Wait until the LED is solid blue before  
resuming work with the WD My Cloud device.  
To shut down the device:  
1. Click Shutdown Device.  
2. A message reminds you that shutting down may interrupt important processes:  
3. If the device is not processing information, or it is but you choose to proceed, click OK.  
The following message displays:  
4. Click OK to close the message.  
5. When the LED on the front of the device is off, you can safely unplug your device.  
6. Close the browser.  
Import/Export Current Configuration  
Important: Before doing a factory restore or a system update, you may choose to  
save your device’s current configuration. At a later time, you can  
import a previously saved configuration. Keep in mind that importing a  
configuration after restoring factory defaults does not restore shares  
or users. See “About Safepoints” on page 93.  
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CONFIGURING SETTINGS  
To save the current configuration:  
1. Click Save Config File.  
2. Browse to the location where you want to save the file and click Save.  
To replace the current configuration:  
1. Click Import File.  
2. Browse to locate the replacement file, select it, and click Open.  
3. Click Open, and when the Import Configuration File dialog displays, click OK.  
The WD My Cloud device reboots.  
Notifications  
The WD My Cloud device provides notifications about various events, including whether a  
firmware update is available, a firmware installation was successful, capacity was exceeded,  
and so on. The notification may concern system conditions, such as over temperature, or  
hard drive, volume, and network status. Notifications display in a pop-up panel and are  
available by email, depending on how your device is configured. Notifications are  
categorized according to severity:  
Critical: Problems that need to be addressed immediately.  
Warning: Problems that you need to be aware of; however, they are not as severe  
as critical ones.  
Info: Informative details.  
The Notification Emails section of the page enables you to set up  
email addresses for up to five users who will receive notifications. These alerts help the  
administrator manage and detect events or errors.  
As an administrator, you can configure:  
Event categories you want to be notified of by email  
Event categories you want to display in the web interface  
1. In the Navigation bar, click Settings and then click Notifications in the left panel.  
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To configure notifications by email:  
You can send notifications to up to five recipients.  
1. In the Notifications Email section, toggle Alert Emails to ON. The Notifications  
Configuration dialog box displays.  
2. Move the slider to choose the severity of notifications to email.  
3. Click New Email.  
4. Enter the email address of a recipient, and then click one of the following:  
Save  
Send Test Email  
5. (Optional) Add up to five email addresses by repeating steps 3 and 4 as needed.  
6. (Optional) To delete an email address, click the trash can icon to its right.  
7. Click OK.  
To configure the severity of notifications that display in the web interface:  
1. In the Notifications Display section, move the slider to choose the severity of notifications  
to display.  
2. Click OK.  
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Firmware  
The Firmware page enables you to set up the device to update the WD My Cloud firmware  
automatically or to manually check for an update file. The current version number and the  
date of last update of the WD My Cloud firmware display.  
1. On the Navigation bar, click Settings, and then click Firmware on the left panel.  
Auto Update  
You can schedule the WD My Cloud device to conveniently check for available software  
updates and install them automatically. This is the easiest way of ensuring the WD My Cloud  
firmware is current.  
Note: After a firmware update installs, the WD My Cloud device reboots. Since a  
reboot will affect users' ability to access the cloud, you should schedule  
the updates to occur at times when the likelihood of users accessing the  
cloud are minimal.  
To update WD My Cloud firmware automatically:  
1. Toggle Enable Auto Update to ON.  
2. From the drop-down lists, specify the frequency (e.g., daily) and time at which the device  
should look for an update on the WD website, and if one is available, to automatically  
install it and reboot.  
3. Click Save.  
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Manually Checking for Updates  
1. In the Available Updates section, click Check for Update. (The button will be labeled  
Update Now if new firmware is found.)  
A message lets you know whether new firmware is available. If it is not available, click  
OK. If new firmware is available, click Install and Reboot.  
Manually Installing an Update  
1. Go to the WD Tech Support Downloads page at http://support.wd.com/product/  
download.asp.  
2. If a later version of WD My Cloud firmware than your current version is available, select  
the WD My Cloud and click the Current Firmware link to go to the product update  
page.  
3. Click the Download button.  
4. Download the firmware file and save it to your desktop.  
5. Unzip the zip file to access the .deb file.  
6. If not already on the Firmware page, on the dashboard Navigation bar, click Settings,  
and then click Firmware on the left panel.  
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7. In the Manual Update section of the Firmware page, click Update from File.  
8. Select the .deb file and click Open.  
A message prompts for confirmation that you want to update now.  
9. Click Install and Reboot. A progress bar displays. When the process is complete, the  
WD My Cloud device reboots.  
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Managing Safepoints  
11  
About Safepoints  
Creating a Safepoint  
Updating a Safepoint  
Recovering a Safepoint  
Deleting a Safepoint  
About Safepoints  
You can create a complete backup or snapshot of your WD My Cloud device, called a  
safepoint, and save it to an external location on your home network or an attached USB  
drive attached to the USB expansion port. Safepoints can be created or run on a schedule  
you define. They include a record of users, data, and shares on your device; any backups  
created using WD SmartWare, Apple Time Machine, Windows 7 Backup, or Windows 8 File  
History, and any associated device configuration details. Creating a safepoint ensures that  
you can easily recover your data from a specific point in time to a new WD My Cloud device  
in the unlikely event that your WD My Cloud device fails.  
Creating a Safepoint  
To create a safepoint for your WD My Cloud device:  
1. On the navigation bar, click Safepoints to display the Protect Your Stuff page:  
Note: The first time you open this page, in addition to a list of existing  
safepoints, you’ll see information and links to Help pages about  
safepoints.  
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2. Click the Add a Safepoint icon  
to display the Create a Safepoint screen:  
3. Click either Local USB or Scan Network to display a list of available devices on your  
local USB drive or network:  
Network  
Local Scan  
Note: To rescan the network at any time, click the blue refresh/rediscover icon  
in the upper right.  
Important: If you create a safepoint with shares you wish to keep private, create the  
safepoint on a private share.  
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4. Select the target device and the share for the operation and click Next. If the share is  
password protected, enter appropriate credentials.  
Important: If you create a safepoint with shares you wish to keep private, create the  
safepoint on a private share.  
The Create a Safepoint dialog box displays.  
5. Enter a name and description for the safepoint.  
Note: The name must include 1-32 characters and cannot contain spaces or  
symbols except underscores. It is case sensitive.  
Auto updates help keep your safepoint up to date with the content on your  
WD My Cloud device by copying changes since the last update. If you want the new  
safepoint to be updated automatically:  
a. Turn Auto Update on.  
b. Indicate the Frequency, Day, and Time to automatically update the safepoint.  
Note: You may choose to enable auto updates at another time. See “Updating a  
Safepoint” on page 98).  
6. Click Next. The Create now or later dialog box displays:  
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7. You have two options:  
Create Now: To create a safepoint on the share immediately, click Now, and then  
click Finish. A progress message and the safepoint profile display:  
Note: The time it takes to create a safepoint varies based on the speed of your  
network and the number and size of files you have stored on your  
WD My Cloud device. For a given amount of total data, fewer larger files  
replicate quicker than many smaller files. Other factors such as what  
processes are running on the WD My Cloud device and on the speed and  
availability of your target have an effect on how long it takes.  
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Create Later: If you want to schedule the creation of the safepoint, click Later and  
enter a date and time you want the safepoint to be created.  
Important: Changes made while safepoint operations are in progress are not  
guaranteed to be backed up immediately.  
Note: If the creation process was not successful or was interrupted, click the  
safepoint’s retry icon  
to resume the operation.  
The safepoint profile and schedule display.  
Note: To see the content of the safepoint stored on another device, access the  
folder on the device where you stored it. The path is  
/sharename/_WDPROT/WDSAFE/name of safepoint created.  
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Updating a Safepoint  
There are two ways to update a safepoint:  
Automatically - you set the frequency, date, and time when the update occurs  
Manually  
To update a safepoint automatically:  
1. On the Navigation bar, click Safepoints to display the Protect Your Stuff page.  
2. In the left pane, select the safepoint you want to update.  
3. Turn on Auto Update to display the Safepoint Update Schedule dialog box.  
4. Indicate the Frequency, Day, and Time to automatically update the safepoint, and then  
click OK.  
To update a safepoint manually now:  
1. On the Navigation bar, click Safepoints to display the Protect Your Stuff page.  
2. In the left pane, select the safepoint you want to update.  
3. Click Update. A progress bar displays.  
4. In the Safepoint Update Schedule dialog box, make your changes to the safepoint  
(Frequency, Date, and Time), and then click OK.  
The progress bar in the status area displays detailed information about the operation,  
such as the files being copied and the extent completed.  
Important: Changes made to data while safepoint operations are in progress are not  
guaranteed to be backed up immediately.  
Recovering a Safepoint  
The Recover section enables you to restore your data from a safepoint to a factory-fresh  
WD My Cloud device.  
Important: Make sure the replacement WD My Cloud device is new or is in factory  
fresh state. (See “System Factory Restore” on page 84.) The capacity of  
the replacement device must be the same or larger than the safepoint you  
created.  
1. Open the dashboard of a factory fresh unit.  
2. On the Navigation bar, click Safepoints to display the Protect Your Stuff page.  
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3. Click Start Recovery at the bottom of the page to display the Recover Content with a  
Safepoint dialog box:  
4. Click Network or Local (for USB devices) to display a list of available devices on your  
network:  
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5. Select a device to display the list of its available shares:  
6. Select the share that has the safepoint and click the Next button. If the share is  
password protected, enter appropriate credentials:  
7. Choose the safepoint you want to recover and click Recover:  
If the device you are restoring to is not in a factory restored state, a message with  
instructions appears. (See“Utilities” on page 83.)  
8. If there are no errors, the recovery operation begins and a progress bar appears. Wait for  
the operation to finish. Your device restarts after the recovery operation and then can be  
used in place of your original WD My Cloud device.  
Deleting a Safepoint  
1. On the navigation bar, select Safepoints to display the Protect Your Stuff page.  
2. To delete a safepoint and all of its contents, select the safepoint and click the delete  
safepoint icon  
.
3. In response to the confirmation question, click OK.  
Note: The path /sharename/_WDPROT/WDSAFE path remains where you stored  
your safepoint, but the name of the file is no longer at the end.  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
Playing/Streaming Videos, Photos, & Music  
12  
Media Servers  
Media Storage  
Enabling/Disabling DLNA and iTunes  
Accessing Your Personal Cloud Using Media Players  
Accessing Your Personal Cloud Using iTunes  
Media Servers  
The WD My Cloud Personal Cloud Storage device is designed to serve as your home's  
media server. It enables you to stream photos, music, and videos to your DLNA-compatible  
devices and music to your iTunes-compatible devices.  
Both DLNA-compatible and iTunes-compatible devices search for media stored in any  
public or private share that has media serving enabled. When the WD My Cloud device is  
new, only the Public share defaults to DLNA on. WD SmartWare, Time Machine, and new  
shares default to DLNA off.  
If you do not want DLNA to display specific media files, place them in a private share that is  
set to disable media sharing. (See “Making a Share Private” on page 57.) Both the DLNA  
and iTunes servers are pre-set, so you can just transfer your multimedia content to the  
Public share on your WD My Cloud device, and you are ready to stream and view content on  
your home entertainment center, game consoles (for example, Xbox 360 or PlayStation 3),  
WD TV Live HD media player, DLNA 1.5 Digital Media players, and other PCs on your home  
network. Visit http://www.dlna.org for further information on DLNA.  
TwonkyMedia Overview  
The WD My Cloud device uses TwonkyMedia as its DLNA media server. It streams your  
music, photos and videos to compatible devices in your home. Playing media on a  
compatible device is easy.  
The TwonkyMedia server searches for all the media stored in the Public share on the WD My  
Cloud device connected to your home network. The server is pre-set, so you can just  
transfer your multimedia content to the Public share on your WD My Cloud device, and you  
are ready to stream and view content on your home entertainment center, game consoles  
(for example, Xbox 360 or PlayStation 3), WD TV HD Live media player, or DLNA 1.5 Digital  
Media Adapters), and other PCs on your home network. Visit  
http://www.twonkymedia.com for further information about TwonkyMedia.  
iTunes Overview  
You or anyone connected to the WD My Cloud device can use iTunes to play stored music  
files. iTunes creates a virtual music library on the device and treats it as an iTunes repository,  
making it possible to stream music files from the WD My Cloud device to Windows or Mac  
computers running iTunes.  
iTunes scans any shares that have the Media Serving setting enabled, including the Public  
share by default.  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
Media Types Supported by DLNA  
Audio Files  
Video Files  
Image Files  
3GP  
AAC  
AC3  
AIF  
3GP  
AVI  
DivX  
DVR-MS  
FLV  
BMP  
GIF  
JPEG  
PNG  
TIF  
ASF  
FLAC  
LPCM  
M4A  
M4B  
MP1  
MP2  
MP3  
MP4  
MPA  
OGG  
WAV  
WMA  
M1V  
M4V  
TIFF  
MKV  
MOV  
MP1  
MP4  
MPE  
MTS  
MPV  
MPG  
MPEG2  
SPTS  
VDR  
VOB  
WMV  
Xvid  
Note: Some devices may not support playback of all these files. Please refer to  
your device’s user manual to see which formats are supported.  
Media Types Supported by iTunes  
Note: ITunes 10.4 or later only supports music files. See Knowledge Base  
Answer ID 8412 for additional information on ITunes supported versions.  
The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A  
and WAV.  
Note: Some devices may not support playback of all these files. Please refer to  
your device’s user manual to see which formats are supported.  
Media Storage  
You can access and store media content on the WD My Cloud device by means of network  
shares. Shares, similar to folders or directories, are areas set up to organize media and  
access them from your network. Shares can be shared with everyone (public) or with  
selected users on your network (private).  
The device comes pre-configured with the Public network share, which contains the  
following subfolders for media storage:  
• Shared Music—Stores music files you want to share with other users  
• Shared Pictures—Stores image files you want to share with other users  
• Shared Videos—Stores video files you want to share with other users  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
These folders are for your convenience; you can put any supported media file in any share.  
Note: You will notice that the Public share's Shared Music and Shared Pictures  
shares contain mirrored and uploaded subfolders. These folders are  
needed by Twonky 7.2. You can now upload all media types to the  
uploaded subfolder from a DLNA client with "upload" capability.  
Go to the Twonky configuration site (NAS_IP:9000) to aggregate content  
from all NAS devices with DLNA capability on your network to the  
mirrored folder. Uploading and mirroring are best left to expert users, as  
these features are not supported by WD customer support.  
Enabling/Disabling DLNA and iTunes  
The Media page on the WD My Cloud dashboard allows you to enable or disable the DLNA  
and iTunes media servers. Media server utilities for re-scanning the NAS or fully rebuilding  
the DLNA database are also on the Media page.  
1. On the Navigation bar, click Settings and then click Media in the left panel.  
To view all players on the LAN and enable or disable streaming to them:  
1. Media Streaming is ON for all shares by default. To disable streaming to all shares,  
switch it to OFF.  
You can view the status information, including the version of the DLNA software, the  
date and time your settings were updated, and the number of music tracks, pictures,  
and videos that were streamed.  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
2. To view a list of your media players/receivers on your home network, click the View  
Media Players link. The Media Streaming Options dialog box displays.  
3. To block or unblock access for a DLNA device on the Media Streaming Options dialog  
box, find the device whose access you want to change and toggle the switch as  
appropriate:  
ON: Allows access (default)  
OFF: Denies access  
4. Click OK to return to the Media page.  
5. If you encounter a mismatch in the amount of WD My Cloud content accessible or  
viewable by a DLNA device, you can click one of the following:  
Note: Re-scanning and rebuilding take place automatically. You only need to use  
the buttons if you are having a problem. Only the file types listed on page  
page 101 are supported and will be counted.  
Important: Use caution when completing this procedure. Rebuilding the DLNA server  
database could take a considerable amount of time, depending on the  
number and size of the files involved.  
Rescan: The WD My Cloud device searches for changes made to your media  
libraries. Try this first.  
Rebuild: The WD My Cloud device rebuilds the DLNA database from scratch.  
To enable or disable iTunes:  
1. To enable iTunes to access your music files through your iTunes player, click the iTunes  
Server toggle switch as appropriate:  
ON: Allows access (default setting)  
OFF: Denies access  
2. Click Rescan to update your media files. When the “iTunes rescan has been initiated”  
message displays, click OK.  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
Adding Media Content to the Folders  
1. Open Windows Explorer or Mac Finder:  
2. Copy your music files to the Shared Music folder.  
3. Follow the same process to place your videos and pictures into their respective Pictures  
and Video folders.  
Note: You can put media files in any public and private shares to which you have  
access.  
Accessing Your Personal Cloud Using Media Players  
Now that you have copied your files to one of the Shared folders, you can use a variety of  
DLNA-compatible media players to stream media. The following types are supported:  
Windows Media Player 11 (comes with Windows Vista)  
Windows Media Player 12 (comes with Windows 7 and Windows 8)  
WD TV Live/Live Plus HD Media Players  
XBox 360  
PlayStation 3  
Other DLNA-compatible media players:  
-
-
-
-
Blu Ray players  
Network-connected TVs  
Digital picture frames  
Network music player  
Note: For specific information on using and updating the media player, go to the  
appropriate support site.  
WD Media Players  
You can connect the various WD Media Players to your home network for access to media  
content stored in a network drive such as the WD My Cloud device. For details on using a  
WD Media Player to access files on your WD My Cloud device, see Knowledge Base  
Answer ID 2676 or refer to your WD Media Player User Guide.  
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PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC  
Other Media Players  
Following are general steps for setting up devices such as digital picture frames, Blu Ray  
players, network connected TVs, and digital media adapters:  
1. Make sure that your WD My Cloud device is connected to your home’s local network  
and is powered on.  
2. Follow the user instructions provided with your media player to proceed through any  
initial setup or installation of drivers.  
3. Using the navigation feature on your player, scan and detect your WD My Cloud device  
on your network.  
4. Depending on the player you have, you may need to access a Settings/Network Setup  
page in the user interface to establish connection so that your player can link to your  
WD My Cloud device. Please refer to your player’s user guide for specific instructions.  
DLNA Devices  
See specific DLNA media device user manuals for instructions on connecting a DLNA  
device to your local area network so you can access content on the WD My Cloud device.  
Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.  
Accessing Your Personal Cloud Using iTunes  
Streaming Media in iTunes  
iTunes is enabled by default in the dashboard. See “Media” on page 82 for more information.  
1. Launch iTunes on your computer.  
2. Click WDMyCloud under the Shared section of the left pane. If you have copied music  
to the /Public/Shared Music folder or a video to /Public/Shared Videos, and it is in a  
format supported by iTunes, it should be listed in the right pane.  
3. Double-click a media file to play it.  
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CONNECTING A USB HARD DRIVE  
Connecting a USB Hard Drive  
13  
Overview  
Connecting A USB Drive  
Mapping A USB Drive (Windows Only)  
Creating a Shortcut to the USB Drive (Windows only)  
Overview  
When you attach a USB drive to the WD My Cloud device’s USB 3.0 expansion port, it  
becomes a network drive. Now the USB drive has the following capabilities:  
When you connect an external USB drive such as a WD Passport, a memory stick,  
or a camera to the WD My Cloud device, you can access it with Windows Explorer  
or Mac Finder.  
2
The USB drive can serve as a target for backups in WD SmartWare, Windows, or  
Time Machine.  
You can map the drive as a user share drive (Windows) or an alias (Mac).  
If a WD external drive has been locked, when it is attached to the WD My Cloud  
device, it maintains that security and can be unlocked or relocked using the  
Dashboard.  
You can attach a powered USB hub to the external USB port and attach up to seven  
USB devices to the hub.  
Connecting A USB Drive  
Connect a USB hard drive to the USB port on the rear of your WD My Cloud device for  
additional storage. The USB drive appears as a share on the WD My Cloud dashboard.  
(See“Managing Shares” on page 55.)  
The WD My Cloud device supports the following formats for externally attached USB drives:  
FAT32  
NTFS (read and write capability)  
HFS+J  
Linux Ext2, Ext3/Ext4  
XFS  
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CONNECTING A USB HARD DRIVE  
Mapping A USB Drive (Windows Only)  
1. Right- or left-click the WD Quick View icon  
in the system tray to display a menu.  
2. Move the pointer over or click to select your USB drive and display a submenu:  
3. Select Map [USB name] on the WD Quick View submenu. The Map Network Drive  
dialog box displays:  
4. Select the desired letter from the Drive drop-down list.  
5. Click the Finish button.  
Note: When Windows attempts to reconnect a Mapped Network Drive after a  
restart, the “Unable to reconnect mapped network drives” error may  
appear. This can occur if the username and password of the WD My  
Cloud drive do not match the current Window's username and password  
information.  
During the automatic reconnection process, Windows may attempt to  
send the current Windows username and password instead of the  
WD My Cloud device username and password specified during setup.  
Attempting to open the mapped network drive prompts a new login  
window. Enter the WD My Cloud device username and password to  
reconnect the share, allowing it to be accessible again (until the next  
reboot). For more information on this problem, see Knowledge Base  
Answer ID 6745.  
Creating a Shortcut to the USB Drive (Windows only)  
Select Create Shortcut on the WD Quick View submenu for your USB Drive. An icon  
representing the USB drive displays on the desktop.  
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APPENDIX A: SPECIFICATIONS  
Appendix A: Specifications  
Ethernet  
High performance (100/1000) Gigabit Ethernet connection  
Internal hard drive  
Supported protocols  
WD 3.5-inch SATA hard drive  
CIFS/SMB, NFS, FTP, AFP  
I/O ports  
Data transfer rate  
Gigabit Ethernet (RJ-45) port  
USB 3.0 up to 5 Gb/s  
USB 2.0 up to 480 Mb/s  
*A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.  
Compatibility  
Operating systems:  
• Windows 8.1 and earlier  
• Windows 7  
Note: Compatibility may vary  
depending on user's hardware  
configuration and operating  
system.  
• Windows Vista  
• Windows XP (SP3)*  
• Mac OS X Mavericks  
• Mac OS X Mountain Lion  
• Mac OS X Lion  
• Mac OS X Snow Leopard  
Browsers:  
• Internet Explorer 8.0 and later on supported Windows  
computers  
• Safari 5.0 and later on supported Mac computers  
• Firefox 12 and later on supported Windows and Mac  
computers  
• Google Chrome 14 and later on supported Windows and  
Mac computers  
DLNA®/UPnP® devices for streaming Internet connection  
Physical dimensions  
Width 1.9 in (49 mm)  
Length 5.5 in (139.3 mm)  
Height 6.7 in (170.6 mm)  
Weight 2 TB 2.11 lb (0.96 kg)  
3 TB 2.11 lb (0.96 kg)  
4 TB 2.25 Ib (1.02 kg)  
Power supply  
Input voltage: 100V to 240V AC  
Input frequency: 50 to 60 Hz  
Output voltage: 12V DC, 1.5A  
Power supply: 18W  
Temperature  
Operating temperature: 5°C to 35°C (41°F to 95 °F)  
Non-operating temperature: -20°C to 65°C (-4°F to 149 °F)  
RoHs compliant  
Yes  
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APPENDIX B: TROUBLESHOOTING  
Appendix B: Troubleshooting  
First Steps Checklist  
Resetting the WD My Cloud Device  
Specific Problems and Corrective Actions  
First Steps Checklist  
Are all cables correctly connected and secured?  
Is the WD provided power adapter plugged directly into a wall outlet and the device?  
-
This helps rule out power issues if the wrong adapter is used.  
-
If a surge protector or extension cord is being used, please plug the device's  
power cord directly into a wall outlet.  
Is the status indicator solid blue? If not, see”Resetting the WD My Cloud Device,  
below.  
For any issue related to function, first ensure that you are using the latest firmware  
for the WD My Cloud device. See “Firmware” on page 89 for update instructions.  
Resetting the WD My Cloud Device  
Resetting with Power On  
If you have set a password or a static IP address on the WD My Cloud dashboard and have  
forgotten it, pressing the reset button while the device is powered up resets the password to  
the default value of none and to default IP settings. The default IP setting is DHCP. Resetting  
does not erase your files.  
Follow the instructions below to reset the device using the reset button:  
WARNING! Do not move the unit while it is turned on. If you do not have  
access to the back of the unit, unplug the device from the power  
source, turn the device around so you do have access, and then  
plug the device in again.  
1. With the device powered on, insert a paper clip or narrow-tipped pen into the reset  
button slot on the back of the unit:  
2. Press and hold down the reset button for four seconds. The device reboots (this may  
take up to three minutes).  
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APPENDIX B: TROUBLESHOOTING  
Resetting with Power Off  
At the same time as you plug power into the WD My Cloud device, press the Reset button  
and hold for about 40 seconds. The device undergoes a system restore and powers on.  
Specific Problems and Corrective Actions  
The following contains specific problems that may arise during the use of the  
WD My Cloud device. Possible solutions are listed for each problem.  
LEDs do not light up.  
Make sure the power cord is connected correctly.  
Make sure that the wall outlet has power. Test it by plugging in another device.  
The WD My Cloud Device’s front panel light is yellow and the unit's Network  
Adapter LEDs do not light.  
1. Confirm the network cable is properly connected to the WD My Cloud Personal Cloud  
Storage device and the network switch or router.  
2. Make sure the network switch or router has power.  
3. Use a different network cable and port on the network switch or router. Temporarily  
swapping the WD My Cloud device's cable port with a working network device may  
identify any failing cables and ports.  
My router has failed. How do you manually map the drive letter?  
1. Power down the device.  
2. Connect the device directly to the computer's Ethernet port.  
3. Power up the device. Wait until the LED turns blue before proceeding.  
4. For Windows XP and Windows 7, on the Start menu:  
a. Click (My) Computer.  
b. Click My Network Places (Windows XP) or Network (Windows Vista/Windows 7).  
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APPENDIX B: TROUBLESHOOTING  
c. Select wdmycloud.  
d. On the Tools menu, click Map Network Drive.  
5. For Windows 8:  
a. Click the File Explorer icon  
Map Network Drive.  
, and in the ribbon (top of page), click Computer >  
6. Select wdmycloud.  
7. Leave the drive set to the default letter.  
8. In the Folder box, type the following path: \\device name\public.  
Note: The default device name is WDMyCloud.  
9. Click Finish.  
10. Go back to the opening window of (My) Computer to view the Public folder of your  
device under Network Drives.  
Setup or WD SmartWare is unable to detect a WD My Cloud device.  
If Setup or WD SmartWare is unable to detect a WD My Cloud device, then certain network  
protocols may be blocked on the network or the computer. In those cases, the WD My  
Cloud device is available through a direct IP or network name connection. For example, you  
can open the WD My Cloud dashboard using http://<device IP address>/ or  
http://wdmycloud/.  
If the computer is on a wireless network, connect using an a Ethernet cable and try  
again.  
Temporarily disable any computer firewalls or security software and retry.  
Check your local router for any firewalls or security software. If present, please check  
your router documentation on temporarily disabling the software or configuring the  
software to allow UPnP or UDP traffic.  
Important: Disabling your firewalls or security software may leave you  
vulnerable to security threats on your computer. Remember to  
restore your firewall/security settings after you perform the above  
steps.  
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APPENDIX B: TROUBLESHOOTING  
I am unable to play music, videos and/or view pictures through my digital  
media adapter.  
There are many kinds of file formats for pictures, videos and music; your particular  
digital media adapter may not support a format to play or display it. Depending on  
the digital media adapter device that you have (for example, Xbox 360 or  
PlayStation 3), you may need to update your device to support the media format that  
you want to play. Refer to your digital media adapter’s user manual for further  
information.  
Make sure the share containing your media content is enabled to serve that type of  
media. See “Creating a New Share” on page 56.  
Try re-encoding the media file.  
Test the media file on a PC/MAC running a different media server to help determine if  
the file is not corrupted, plays on a other media players, etc.  
I am having trouble shutting down the WD My Cloud Device.  
If you are unable to shut down the device using the WD My Cloud dashboard or the  
WD Quick View icon:  
1. Double-check every computer on the network to ensure no files are open or transfers  
are in progress.  
2. Check the following:  
If the LED is solid blue (indicating the device is idle) or pulsing blue (indicating the  
device is on standby), the device is ready to shut down.  
If the LED is white (may look somewhat violet), the firmware is being updated. Do  
not allow power to be lost to your device as this could corrupt the firmware  
in the device and cause data loss. Loss of power may also cause the device to  
become inaccessible.  
If the LED is any other color, wait for it to turn blue. If it does not turn blue, consult  
“Checking the Front Panel LED” on page 10.  
3. Disconnect the power cable (if steps 1-3 do not resolve the issue).  
4. Wait 30 seconds.  
5. Reconnect the Ethernet cable and power cord, and then power on the device.  
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APPENDIX B: TROUBLESHOOTING  
I need to migrate a large amount of data (50 GB or more) from a USB  
external drive to my My Cloud device.  
1. Connect the USB drive to your computer for optimal performance.  
2. Connect your computer and the My Cloud device directly to your router with a wired  
Ethernet connection.  
3. Copy your data from your external USB drive (or your computer) to your My Cloud  
device.  
Network performance optimization guidelines for data migration:  
Data transfer over a wireless connection between your computer and the My Cloud  
device will generally result in slower data transfer performance.  
A wired connection between your computer and your router is recommended.  
Using a Gigabit router for optimum performance is recommended.  
For wireless data transfer, it is recommended that you move the wireless computer  
into the same room as your wireless router.  
Data transfer speeds through a wireless connection will be higher if your router and  
computer are connected using Wi-Fi 802.11n or 802.11ac  
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APPENDIX C: REGULATORY AND WARRANTY INFORMATION  
Appendix C: Regulatory and Warranty Information  
Regulatory Compliance  
Warranty Information (All Regions Except Australia/New Zealand)  
Warranty Information (Australia/New Zealand only)  
Regulatory Compliance  
Federal Communications Commission (FCC) Class B Information  
Operation of this device is subject to the following two conditions:  
1. This device may not cause harmful interference.  
2. This device must accept any interference received, including interference that may cause undesired  
operation.  
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s  
authority to operate the equipment.  
FCC Requirements, Part 15  
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio  
communications. However, there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can be determined by turning  
the equipment off and on, you are encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the retailer or an experienced radio/television technician for help.  
Any changes or modifications not expressly approved by WD could void the user’s authority to operate the  
equipment.  
ICES/NMB-003 Compliance  
Cet appareil de la classe B est conforme à la norme NMB-003 du Canada.  
This device complies with Canadian ICES-003 Class B.  
Safety Compliance  
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology  
Equipment.  
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1 : Sûreté d'équipement de  
technologie de l'information.  
This product is intended to be supplied by a listed limited power source, double insulated, or direct plug-in power  
unit marked “Class 2.”  
CE Compliance for Europe  
Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN-60950  
for Safety.  
GS Mark (Germany only)  
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this  
product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste  
Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder  
spezifiziert.  
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APPENDIX C: REGULATORY AND WARRANTY INFORMATION  
KC Notice (Republic of Korea only)  
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ӊᵘ៤ৠ⾡ᴤ᭭ϡ৿᳝ᴖ䋼៪᠔৿ᴖ䋼ヺড় SJ/T 11363-2006 㾘㣗᠔㾘ᅮⱘ᳔໻
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 SJ/T 11363-2006 㾘㣗  
Warranty Information (All Regions Except Australia/New Zealand)  
Obtaining Service  
WD values your business and always attempts to provide you the very best of service. If this Product requires  
maintenance, either contact the dealer from whom you originally purchased the Product or visit our product  
support Web site at http://support.wd.com for information on how to obtain service or a Return Material  
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and  
instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued)  
will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container,  
prepaid and insured, to the address provided on your return paperwork. Your original box and packaging  
materials should be kept for storing or shipping your WD product. To conclusively establish the period of  
warranty, check the warranty expiration (serial number required) via http://support.wd.com. WD shall have no  
liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its  
possession.  
Limited Warranty  
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from  
defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited  
warranty depends on the country in which your Product was purchased. The term of your limited warranty is for  
2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region,  
and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period  
shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make  
extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines  
that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be  
rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper  
installation, alteration (including removing or obliterating labels and opening or removing external enclosures,  
unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope  
of the applicable instructions, as found at http://support.wd.com), accident or mishandling while in the  
possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive  
warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of  
the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or  
replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the  
date of shipment of a repaired or replaced Product, whichever is longer.  
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The  
remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied  
or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular  
purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental,  
consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in  
connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility  
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APPENDIX C: REGULATORY AND WARRANTY INFORMATION  
of such damages. In the United States, some states do not allow exclusion or limitations of incidental or  
consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal  
rights, and you may also have other rights which vary from state to state.  
Warranty Information (Australia/New Zealand only)  
For consumers purchasing products in Australia and New Zealand, please refer to this  
warranty information.  
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer  
Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to  
resolving warranty claims which is likely to be quick and simple for all parties.  
No other warranties either express or implied by law, including but not limited to those contained in the Sale of  
Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the  
purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not  
apply.  
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You  
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable  
loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable  
quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the  
Australian Consumer Law.  
Warranty  
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from  
defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 2  
years in Australia and New Zealand, unless otherwise required by law. The term of your warranty period shall  
commence on the purchase date appearing on your purchase receipt from an authorized distributor or  
authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the  
commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an  
authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by  
WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any  
Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or  
authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its  
intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be  
rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper  
installation, alteration (including removing or obliterating labels and opening or removing external enclosures,  
including the mounting frame, unless the product is on the list of limited user-serviceable products and the  
specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com), accident  
or mishandling while in the possession of someone other than WD.  
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)  
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,  
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN  
RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL  
BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA  
HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,  
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON  
THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND  
TECHNICAL SUPPORT FROM WD.  
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or  
consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or  
supply of equivalent or better Product.  
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original  
warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer.  
This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.  
Obtaining Service  
WD values your business and always attempts to provide you the very best of service. Should you encounter any  
problem, please give us an opportunity to address it before returning this Product. Most technical support  
questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If  
the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the  
front of this document.  
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the  
Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our  
product support Web site at http://support.wd.com for information on how to obtain service or a Return Material  
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and  
instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued)  
126  
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APPENDIX C: REGULATORY AND WARRANTY INFORMATION  
will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container,  
prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim  
under this warranty, WD or the dealer from whom you originally purchased the Product determines that your  
claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or  
better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a  
claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and  
remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer  
Guarantees Act.  
Your original box and packaging materials should be kept for storing or shipping your WD product. To  
conclusively establish the period of warranty, check the warranty expiration (serial number required) via  
http://support.wd.com.  
Western Digital Technologies, Inc.  
3355 Michelson Drive, Suite 100  
Irvine, California 92612  
Phone: 949-672-7000  
E-mail: [email protected]  
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INDEX  
F
Index  
Failed router, troubleshooting 120  
Features  
Firmware updates 45  
3
A
Accessing  
personal cloud on the web 70  
your personal cloud remotely 60  
Accessories  
Alerts  
dashboard icons 43  
monitoring with WD Quick View 38  
Apple Time Machine 27  
G
Getting started  
5
with online setup installer 11, 103  
without online setup installer 21, 113  
H
h
124  
höchste 124  
How do I? 50  
B
Backing up  
I
Apple Time Machine 27  
Windows 7 Backup and Restore 26  
Windows 8 File History 27  
ICES/NMB-003 compliance 124  
Icons  
information 43  
navigation 43  
Box contents  
5
C
Installer software 11, 103  
Installing  
Capacity 44  
China RoHS 125  
Cloud access  
WD My Cloud app 66  
WD My Cloud desktop app 17, 109  
WD Photos 63  
accessing your cloud remotely 60  
enabling for all users 76  
status 77  
WD SmartWare software 24  
Internet connection  
6
Cloud devices, adding 46  
Compliance  
L
LAN  
regulatory 124  
safety 124  
configuration 79  
requirements  
6
Connecting the device  
Content scan 48  
9
,
13  
,
101  
,
105  
Language settings 75  
Launching  
WD My Cloud Dashboard 36  
WD SmartWare 25, 35  
LEDs  
Customer Support 48  
D
Dashboard Home page 42  
Diagnosis 44  
back panel 11, 103  
front panel 10, 102  
Disconnecting safely 122  
Do not unplug your WD My Cloud device  
while a restore is in progress. 84  
Drive configurations,saving and importing  
87  
Log files,sending to Customer Support 49  
M
Mac  
Apple Time Machine 27  
enabling backup 78  
Making a share private 57  
Managing  
users and shares 51  
using Quick View 32  
Mapping  
Drive status 44  
Drive, viewing properties 37  
E
Enabling cloud access  
for a user 60  
for the device 60  
Energy saver 78  
Environmental compliance (China) 125  
Public share 23, 115  
USB drive 117  
using WD Quick View 36  
128  
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INDEX  
Media  
enabling streaming 82  
Media setting, DLNA and iTunes 82  
Mobile apps  
Requirements, operating systems  
6
Resetting the WD My Cloud device 119  
Restoring to factory defaults 84  
RoHS 125  
installing WD My Cloud 66  
installing WD Photos 63  
Mobilizing your files,overview 62  
Monitoring storage 37  
S
Safepoint  
creating 93  
deleting 100  
managing 93  
recovering 98  
updating 98  
Safety  
N
Navigating through the system 43  
Network services settings 80  
Network settings 79  
Notifications, types 88  
compliance 124  
instructions  
1
O
Scanning content 48  
Service,obtaining 125  
Settings  
Obtaining service 125  
Online Help for WD SmartWare 26  
Online Learning Center  
Online setup installer 11, 103  
Opening shares 35  
Operating system requirements  
4
,
24  
,
32  
configuration 74  
general 74  
media 82  
network services 80  
system diagnostics 83  
utilities 83  
6
P
Package contents  
5
workgroup 82  
Password, changing 53  
Password,changing 53  
Personal cloud 14, 106  
accessing on the web 70  
Precautions  
Pre-installation requirements  
Private share  
Share 47  
accessing 35  
accessing contents locally 58  
changing from Public to private 57  
creating 56  
deleting 58  
settings 51  
7
7
creating for a user 53  
making public 57  
opening 35  
user name and password 53  
Sharing files remotely 73  
Shortcut  
Product registration iii  
Product warranty 125, 126  
Public share  
to a public share 37  
to a USB drive 117  
Shutting down safely  
troubleshooting 122  
using dashboard 85  
using the WD Quick View icon 38  
Specifications 118  
Support resouces 50  
System diagnostics 83  
accessing with Mac OS X /Snow Leop-  
ard/Lion/Mountain Lion 23, 115  
accessing with Windows 8 21, 113  
accessing with Windows Vista/Win-  
dows 7 22, 114  
converting from a private share 57  
R
System requirements  
6
Rebooting safely 85  
Registration  
T
Time settings 75  
Troubleshooting 119  
online iii  
Regulatory compliance 124  
Remote access 14, 60, 106  
Remote access for sharing files 73  
can’t shut down 122  
cannot play media through digital me-  
dia adapter 122  
129  
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INDEX  
checklist 119  
drive not connecting to network 120  
failed router 120  
WD My Cloud mobile app  
installing 66  
overview 66  
LEDs don’t light up 120  
manually mapping the drive letter 120  
resetting the system 119  
Setup or WD SmartWare cannot detect  
my drive 121  
WD Photos mobile app 63  
WD Quick View  
alerts 39  
managing 32  
mapping the drive 36  
monitoring storage 37  
opening shares 35  
safely shutting down 38  
shortcut to public share 37  
shortcuts 34  
U
Uninstalling WD Quick View 40  
USB hard drive  
connect and manage 116  
creating a shortcut (Windows Only) 117  
creating shortcut to 117  
mapping 117  
uninstalling 40  
viewing drive properties 37  
WD SmartWare  
User  
exiting safely 35  
installing 24  
launching 25, 35  
online Help 26  
overview 24  
creating 53  
creating private share for 53  
enabling cloud access for 60  
password 53  
settings 51  
viewing list of 51  
WDMyCloud.com, accessing 70  
Web browser compatibility  
Windows 7 Backup and Restore 26  
Windows 8 File History 27  
Workgroup setting 82  
6
Users 47  
Utilities 83  
W
WAN  
6
Warning  
deleting a share 58  
do not move drive 119  
interrupting the factory restore 84  
unplugging drive during reboot or shut-  
down 85  
Warranty information  
all regions except Australia/New Zea-  
land 125  
Australia/New Zealand 126  
WD My Cloud  
accessing contents of shares locally  
58  
changing user password 53  
configuration settings 87  
creating a share 56  
deleting a share 58  
factory restore 84  
managing users 51  
notifications 88  
private shares 53  
safepoints 93  
user settings 51  
WD My Cloud Dashboard, launching 36,  
41  
130  
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Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor  
for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or  
otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.  
Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries;  
and WD My Cloud, WD SmartWare, WD GreenPower, WD My Cloud, WD Photos, WD TV Live, WD TV Live Plus are trademarks  
of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.  
© 2013 Western Digital Technologies, Inc. All rights reserved.  
Western Digital  
3355 Michelson Drive, Suite 100  
Irvine, California 92612 U.S.A.  
4779-705103-A01 Nov 2013  
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