My Passport®
for Mac®
Portable Hard Drive
User Manual
My Passport for Mac User Manual
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MY PASSPORT FOR MAC
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Password Protecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unlocking the Drive with WD Security or WD Drive Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting the Drive Sleep Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
TABLE OF CONTENTS – iii
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Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
GS Mark (Germany only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Warranty Information (Australia/New Zealand). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
TABLE OF CONTENTS – iv
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About Your WD Drive
1
Welcome to your My Passport® for Mac® portable hard drive, an elegant, high-capacity
storage solution for all the chapters of your digital life.
This chapter includes the following topics:
Features
Major features of the My Passport for Mac drive include:
High capacity, compact design—Offering the high capacity in a compact enclosure,
My Passport for Mac is the ideal companion for the graphic professional, student, or
road warrior.
Ultra-fast transfer rates—When connected to a USB 3.0 port, My Passport lets you
access and save files in blazing speed. Reduce transfer time by up to 3 times when
compared to USB 2.0 transfer rates.*
*Performance may vary based on hardware and system configuration.
USB 3.0 and USB 2.0 compatibility—With this single drive you get compatibility with
your USB 2.0 devices today and the ultra-fast speed of USB 3.0 when you're ready to
step up to the next generation.
WD Security™—WD's security utility allows you to set password protection and
hardware encryption for your drive to protect your files from unauthorized use or access.
WD Drive Utilities™—Register your drive, set drive timer, run diagnostics and more
using the WD Drive Utilities.
Formatted for Mac—HFS+ Journaled so it works right out of the box with your
MacBook or MacBook Air. Can be reformatted for Windows.
Compatible with Apple® Time Machine®—Back up your files with Apple Time Machine.
WD quality inside and out—We know your data is important to you. So we build the
drive inside to our demanding requirements for durability, shock tolerance, and long-
term reliability. Then we protect the drive with a durable enclosure designed for style and
protection.
Important: For the latest WD product information and news, visit our website at
www.westerndigital.com. For the latest software, firmware, and product documentation
ABOUT YOUR WD DRIVE – 1
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Kit Contents
following:
• My Passport for Mac portable hard drive
• USB 3.0 cable
• Quick Install Guide
• WD Security and WD Drive Utilities software (included on the drive)
Quick Install Guide
USB 3.0 Cable
My Passport for Mac
Portable Hard Drive
Figure 1. My Passport for Mac Drive Kit Contents
Optional Accessories
For information about replacement or additional USB cables and optional accessories
for WD products, visit:
US
Canada
Europe
All others
Contact WD Technical Support in your region. For a list of Technical Support
ID 1048.
Operating System Compatibility
Your My Passport for Mac drive and the WD Security and WD Drive Utilities software are
compatible with the following operating systems:
Mac® OS X®
• Leopard®
Windows®
• Windows XP
• Snow Leopard™
• Windows Vista®
• Lion
• Windows 7
• Mountain Lion
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service
pack (SP). On Mac computers, go to the Apple menu and select Software Update. On
Windows computers, go to the Start menu and select Windows Update.
ABOUT YOUR WD DRIVE – 2
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Disk Drive Format
Your My Passport for Mac drive is formatted as a single HFS+J partition for compatibility
with Mac OS X operating systems. If you want to use the drive with a Windows
Physical Description
As shown in Figure 2, the My Passport for Mac drive has:
• A power/activity LED
• A USB 3.0 interface port
USB 3.0 Interface Port
Power/Activity LED
Figure 2. My Passport for Mac Drive
Power/Activity LED
The power/activity LED shows the drive’s power state as follows:
LED Appearance
Power State/Activity
Idle
On steady
Fast flashing, approximately 3 times per second
Slow flashing, approximately every 2.5 seconds
Activity
System standby
USB 3.0 Interface
USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with
USB 2.0 and USB 1.1. Connection to a USB 2.0 or USB 1.1 port transfers data at the
port speed:
•
•
USB 2.0—up to 480 Mb/s
USB 1.1—up to 12 Mb/s
Registering the Drive
Always register your My Passport drive to get the latest updates and special offers. You
can easily register your My Passport drive using the WD Drive Utilities software, as
ABOUT YOUR WD DRIVE – 3
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Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damaged drives. Always
observe the following precautions when unpacking and installing your external storage
product:
• Do not drop or jolt the drive.
• Do not move the drive during activity.
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Connecting the Drive and Getting Started
2
This chapter provides instructions for connecting the drive to your computer and
installing the WD software. It includes the following topics:
Connecting the Drive
To connect the My Passport drive to your Mac computer:
1. Turn on your computer.
Figure 3. Connecting the My Passport Drive
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3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of your
Finder display:
Note: If the External disks check box is selected on your Finder Preferences dialog, the
My Passport icon displays on your desktop:
4. The first time you connect your My Passport drive to your computer, a message asks
if you want to use the drive to back up with Time Machine:
On Leopard and Snow Leopard
On Lion and Mountain Lion
Note: Currently the Encrypt Backup Disk check box only appears on computers using
the Lion or Mountain Lion operating system.
Depending on your operating system:
•
•
On Lion or Mountain Lion, skip to step 6.
5. On Leopard or Snow Leopard:
IF you . . . want to use the drive with
the Time Machine software,
THEN click . . .
Do not
Do
6. On Lion or Mountain Lion:
IF you . . . want to use the drive with
the Time Machine software,
THEN . . .
Do not
Do
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a. If you want to create a password to secure your backup files, select the Encrypt
Backup Disk check box.
b. Click Use as Backup Disk.
c. If you selected the Encrypt Backup Disk check box at step a, complete the
backup password dialog that displays:
d. Click Encrypt Disk.
7. The My Passport icon now displays as:
8. Your My Passport drive is now ready to use as an external storage device. You can
enhance its performance by installing the WD +TURBO utility that is on the drive.
Enhancing Performance with WD +TURBO
WD +TURBO is a utility on the My Passport drive that you can install to improve the
performance of the drive on a Mac computer.
To install WD +TURBO:
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
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2. Double-click the Extras folder on the screen that displays:
3. Double-click the WD +TURBO Installer application:
4. Click Install on the WD +TURBO Driver Installer screen:
5. Read the license agreement and click Accept to continue.
6. A message informs you that installing the drivers requires you to restart your
computer to make them active:
Click Yes to continue.
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7. Type the password that you normally use to access the computer in the Password
box and click OK:
8. When the installation completes, click Yes to restart the computer:
9. After the computer restarts, the My Passport icon on the desktop looks like this
Your My Passport drive is now ready to use as an enhanced-performance external
storage device. You can further enhance its performance by installing the WD Security
and WD Drive Utilities software that is also on the drive.
Installing the WD Security Software
To install the WD Security software:
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
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2. Drag the WD Security application to the alias Applications folder on the screen that
displays:
3. In the alias Applications folder, double-click the WD Security application.
4. Read the license agreement and click Accept to continue and display the
WD Security screen:
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Installing the WD Drive Utilities Software
To install the WD Drive Utilities software:
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
2. Drag the WD Security application to the alias Applications folder on the screen that
displays:
3. In the alias Applications folder, double-click the WD Drive Utilities application.
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4. Read the license agreement and click Accept to continue and display the WD Drive
Utilities screen:
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Locking and Unlocking the Drive
3
This chapter includes the following topics:
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to see your files on the drive.
CAUTION! WD Security uses your password to electronically lock and unlock
your drive. If you forget your password, you will not be able to access the data
that is on your drive or write new data to it. You will have to erase the drive before
you can use it again.
Use the WD Security application to:
• Create a password
• Change a password
• Eliminate the need for a password
To create a password and keep others from accessing the files on your drive:
1. Click Go > Applications > WD Security to display the WD Security screen, Set
Security dialog:
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to create a password for.
3. Type your password in the Choose a password box, using up to 25 characters.
4. Retype your password in the Verify password box.
5. Type a hint to help remember your password in the Password hint box.
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6. Select the Enable auto unlock for user: check box if you want WD Security to
remember your password for the selected drive on this computer.
Important: If you select the Enable auto unlock for user: check box, the first time
you restart your computer or disconnect and reconnect the drive after creating a
password, your operating system requests permission to allow the WD Security
software to access your password:
Click Always Allow to avoid this dialog in the future.
7. Read the warning about the possibility of data loss if you forget your password.
8. Click the I understand check box to signify that you accept the risk.
9. Click Save Security Settings to save your password and enable hardware
encryption for your drive.
CAUTION! After creating a password, the drive remains unlocked for as long as
you continue your current work session. Then, WD Security:
• Locks the drive when you shut down your computer, disconnect your drive, or
your computer goes into the sleep mode
• Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for user: check box when you created your password
Unlocking the Drive
After you have created a password to keep others from accessing the files on your drive,
unless you selected the Enable auto unlock for... check box, you will have to type your
password to unlock the drive whenever:
• You shut down and restart your computer
• You disconnect and reconnect the drive to your computer
• Your computer exits the sleep mode
You will have to do this even if you do not have the WD Security software installed on
your computer.
In each case, WD Security replaces the desktop icon for your My Passport drive with the
WD Unlocker virtual CD (VCD) icon:
LOCKING AND UNLOCKING THE DRIVE – 14
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The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock
the drive. Or you can use either the WD Security or the WD Drive Utilities application to
unlock the drive.
Unlocking the Drive with WD Security or WD Drive Utilities
Whenever you shut down and restart your computer or disconnect and reconnect the
drive to your computer, starting either the WD Security or WD Drive Utilities application
displays the Unlock Drive dialog:
This happens either:
•
Automatically if you only have the one locked My Passport drive connected to
your computer
•
When you select the locked drive on either the WD Security or WD Drive Utilities
screen if you have more than one supported My Passport drive connected to
your computer
To unlock the drive:
1. If you do not see the Unlock Drive dialog, click either:
•
•
Go > Applications > WD Security
Go > Applications > WD Drive Utilities
2. If you have more than one supported My Passport drive connected to your
computer, select the one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.
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Unlocking the Drive with the WD Drive Unlock Utility
Whenever you connect your password-protected drive to a computer that does not have
the WD Security or WD Drive Utilities software installed, you can use the WD Drive
Unlock utility to unlock the drive there. The Drive Unlock utility is on a virtual CD (VCD)
drive that appears on your desktop display.
To unlock the drive:
1. Double-click the WD Unlocker VCD icon on your desktop:
2. Double-click the Drive Unlock application on the screen that displays:
The WD Drive Unlock utility screen displays:
3. On the WD Drive Unlock utility screen:
a. Type your password in the Password box.
b. Select the Enable auto unlock for user: check box if you want the WD Drive
Unlock utility to remember your password on this computer.
c. Click Unlock Drive.
d. At the Your drive is now unlocked prompt, click Exit to close the WD Drive
Unlock utility screen.
LOCKING AND UNLOCKING THE DRIVE – 16
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Changing Your Password
To change your password:
1. Click Go > Applications > WD Security to display the WD Security screen, Change
Security dialog:
2. If you have more than one supported My Passport drive connected to your
computer, select the one with the password that you want to change.
3. Type your current password in the Password box.
4. Select the Change password option.
5. Type your new password in the Choose a password box, using up to 25 characters.
6. Retype your new password in the Verify password box.
7. Type a hint to help remember your new password in the Password hint box.
8. Select or clear the Enable auto unlock for user: check box to signify whether you
want WD Security to remember your new password for the selected drive on this
computer.
9. Click Update Security Settings.
CAUTION! After changing your password, the drive remains unlocked for as long
as you continue your current work session. Then, WD Security:
• Locks the drive when you shut down your computer, disconnect your drive, or
your computer goes into the sleep mode
• Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for user: check box when you changed your password
LOCKING AND UNLOCKING THE DRIVE – 17
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Turning Off the Drive Lock Feature
To remove password protection from your drive:
1. Click Go > Applications > WD Security to display the WD Security screen, Change
Security dialog:
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to remove password protection from.
3. Type your password in the Password box.
4. Select the Remove security option.
5. Click Update Security Settings.
LOCKING AND UNLOCKING THE DRIVE – 18
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Managing and Customizing the Drive
4
This chapter includes the following topics:
customize your drive for the best possible performance:
• Diagnostics—Run diagnostics and status checks to make sure your drive is
working properly.
• Sleep Timer—Turn your drive off during extended periods of inactivity to conserve
power and extend the life of the drive.
• Drive Erase—Erase all of the data on the drive, including your password if you
have one.
• Registration—Register your drive to receive free technical support during the
warranty period and find out about software updates, product enhancements, and
price discount opportunities.
Figure 4. WD Drive Utilities Screen
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On the WD Drive Utilities Drive Settings screen:
IF you want to . . .
THEN click . . .
AND see . . .
Run drive diagnostics and status
checks,
Diagnostics
“Checking Drive Health” in the
next section.
Specify an inactive time interval to
turn off your drive,
Sleep Timer
Erase your drive so you can retrieve Drive Erase
the space and start over,
Register your drive to receive free
technical support during the
warranty period and keep up-to-
date on the latest WD products,
Registration
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that
your drive is performing well. Run the following tests if you are concerned that your drive
is not operating properly:
• S.M.A.R.T. Status
S.M.A.R.T. is a failure-prediction function that continuously monitors key internal
performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure
occurs.
The result of a S.M.A.R.T. status check is a pass or fail evaluation of the drive's
condition.
• Quick Drive Test
Your My Passport drive has a built-in Data Lifeguard diagnostic utility that tests
the drive for error conditions. The quick drive test checks the drive for major
performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive's condition.
• Complete Drive Test
The most comprehensive drive diagnostic is the complete drive test. It
methodically tests every sector for error conditions, and inserts bad sector
markers as required.
The best time to run the drive diagnostics and status checks is on a regular basis, before
you encounter any problems with your drive. And, because they are so fast, running the
quick S.M.A.R.T. status check and the quick drive test provides a high level of assurance
with minimal inconvenience. Then, run all three whenever you encounter disk error
conditions when writing or accessing files.
To run drive diagnostics and status checks:
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to check.
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3. Click Diagnostics to display the Diagnostics dialog:
4. On the Diagnostics dialog, click the button for the test that you want to run:
•
•
•
S.M.A.R.T. Status
Quick Drive Test
Complete Drive Test
Setting the Drive Sleep Timer
The drive sleep timer turns off the power to your drive after a certain period of inactivity
to conserve power and minimize long-term wear on the drive.
To set the inactivity period for the drive:
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to set.
3. Click Sleep Timer to display the Sleep Timer dialog:
4. On the Sleep Timer dialog:
a. In the Sleep Timer box, select the inactivity time interval at which you want to
turn off the drive.
b. Click Set Timer.
MANAGING AND CUSTOMIZING THE DRIVE – 21
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Erasing the Drive
CAUTION! Erasing your drive permanently deletes all of the data on the drive.
Always make sure that you no longer need any of the data on your drive before
erasing it.
Note: Erasing your drive also deletes the WD software and all of the support
files, utilities, and user manual files. You can download these to restore
your My Passport to its original configuration after erasing the drive.
WD Drive Utilities provides two ways to erase your drive, depending on whether your
My Passport drive is locked or not:
IF your drive is . . . AND you . . .
THEN see . . .
Not locked,
Want to erase the drive,
in the next section.
Locked,
Have forgotten or lost your
password and must erase the
drive,
Using the Drive Erase Function
To erase your My Passport when the drive is not locked:
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to erase.
3. Click Drive Erase to display the Drive Erase dialog:
4. On the Drive Erase dialog:
a. Read the warning about the loss of data if you erase your drive.
b. Click the I understand check box to signify that you accept the risk.
c. Click Erase Drive.
Knowledge Base answer ID 7 for information about downloading and restoring the WD
software and disk image on your My Passport drive.
Note: Erasing your drive also removes your password. If you used a password to
protect your drive, you will need to re-create it after restoring the WD
page 13.)
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Using the WD Drive Unlock Utility
To erase your My Passport when the drive is locked and you have forgotten or lost your
password:
1. Double-click the WD Unlocker virtual CD icon on your desktop:
2. Double-click the WD Drive Unlock application on the screen that displays:
The WD Drive Unlock utility screen displays:
3. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock Drive.
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4. The fifth invalid password attempt displays the too many password attempts prompt:
5. Click Erase Drive to display a warning about erasing all of the data on the drive:
6. Read the warning and select the I understand check box to signify that you accept
the risk.
7. Click Erase.
Knowledge Base answer ID 7 for information about downloading and restoring the WD
software and disk image on your My Passport drive.
Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
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the WD software and disk image. (See “Password Protecting the Drive” on
page 13.)
Registering the Drive
WD Drive Utilities uses your computer’s Internet connection to register your drive.
Registering the drive provides free technical support during the warranty period and
keeps you up-to-date on the latest WD products.
To register your drive:
1. Make sure that your computer is connected to the Internet.
2. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities
3. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to register.
4. Click Registration to display the Registration dialog:
5. On the Registration dialog:
a. Type your first name in the First name box.
b. Type your last name in the Last name box.
c. Type your e-mail address in the E-mail address box.
d. Select your language in the Preferred language box.
e. Select or clear the Yes, I want to receive communication... check box to
specify whether you want to receive e-mail notifications about software updates,
product enhancements, and price discount opportunities.
f. Click Register Drive.
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Safely Dismounting the Drive
CAUTION! To prevent data loss, close all active windows and applications before
shutting down or disconnecting the drive.
Use the My Passport icon to safely dismount the drive:
1. Right- or control-click the My Passport icon on the desktop and select Eject “MY
PASSPORT”:
You might hear the drive power down.
2. Wait for the drive icon to disappear from the desktop before disconnecting the drive.
Restoring the WD Software and Disk Image
In addition to deleting all of the data on your My Passport drive, erasing or reformatting
the drive also removes the WD Security and WD Drive Utilities software and all of the
support files, utilities, and user manual files.
If you ever need to remove and reinstall the WD software on your computer, or move the
drive to another computer and install the software there, you will need to restore the WD
software and disk image on your My Passport drive. To do this, after you have erased or
ID 7.
MANAGING AND CUSTOMIZING THE DRIVE – 26
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Using the Drive with Windows
5
The My Passport drive is formatted as a single HFS+J partition for compatibility with
Mac OS X operating systems. To use the drive on Windows computers, you must
reformat it to a single NTFS partition.
This chapter includes the following topics:
Reformatting the Drive
CAUTION! Reformatting the drive erases all its contents. If you have already
saved files on the drive, be sure to back them up before reformatting it.
information about reformatting the drive.
Restoring the WD Software and Disk Image
After you have reformatted your My Passport drive for use on Windows computers, go to
http://support.wdc.com and see Knowledge Base answer ID 7 for information about
downloading and restoring the Windows versions of the WD Security and WD Drive
Utilities software and disk image on your My Passport drive.
USING THE DRIVE WITH WINDOWS – 27
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Troubleshooting
6
This chapter includes the following topics:
If you have problems installing or using this product, refer to this troubleshooting section
for more help.
Installing, Partitioning, and Formatting the Drive
How to
Answer ID
„
„
„
„
„
Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX 3865
Reformat from Mac GPT to Windows XP NTFS
3645
Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format
Obtain and reinstall the original software included with this product
Format a WD hard drive in FAT32* (for use in both Windows and MAC OSX)
3647
1425
291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
•
•
•
Article IDs 314463 and 184006 at support.microsoft.com
The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why does the drive not power up?
A: A special cable might be needed for computers with limited bus power. For more
the U.S., contact WD Technical Support in your region.
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
Q: Why won't my computer boot when I connect my USB drive to the computer before
booting?
A: Depending on your system configuration, your computer might try to boot from your
WD portable USB drive. Refer to your system’s motherboard BIOS setting
Knowledge Base answer ID 1201. For more information about booting from external
drives, refer to your system documentation or contact your system manufacturer.
TROUBLESHOOTING – 28
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Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3,0 or USB 2.0.
Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard,
be sure to install the appropriate chipset support for your motherboard.
Refer to your motherboard or system manual for more information.
Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve USB transfer rates by
installing a PCI Express adapter card. Contact the card manufacturer for installation
procedures and more information.
TROUBLESHOOTING – 29
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Compliance and Warranty Information
A
This appendix includes the following topics:
Regulatory Compliance
FCC Class B Information
This device has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This unit
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. Any changes or modifications not expressly approved by WD could void the
user's authority to operate this equipment.
ICES/NMB-003 Compliance
Cet appareil de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1: Sûreté
d'équipement de technologie de l'information.
This product is intended to be supplied by a listed limited power source, double
insulated, or direct plug-in power unit marked “Class 2.”
CE Compliance for Europe
Marking by the CE symbol indicates compliance of this system to the applicable Council
Directives of the European Union, including the EMC Directive (2004/108/EC) and the
Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with
the applicable directives has been made and is on file at Western Digital Europe.
COMPLIANCE AND WARRANTY INFORMATION – 30
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GS Mark (Germany only)
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of
sound pressure from this product is 70db(A) or less, per EN ISO 7779.
Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel
beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet
oder spezifiziert.
KC Notice (Republic of Korea only)
B
(B )
(
)
,
Environmental Compliance (China)
᳝↦᳝ᆇ⠽䋼
ܗ ㋴ 䚼ӊৡ⿄
݁Ӌ䫀 (Cr6+
)
䪙 (Pb) 䥬 (Cd) ∲ (Hg)
⒈㘨㣃 (PBB) ⒈Ѡ㣃䝮 (PBDE)
O
O
O
O
O
O
O
O
O
O
O
O
O
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
ࣙ 㺙义 ࣙ 㺙 ܝ ᇐㅵ ⬉⑤ᣝ䪂
HDD ᠬᶊ
EMI
Ͼᗻ
࣪ ᵓᴤ Kensington 䫕ᣝ䬂
㶎ϱ 6-32x6.35mm
㶎ϱ M3x5mm+5W
ൖⳈᬃ㛮
ޣ 䳛ᶊ ॄ
ࠊ ᵓ㺙䜡 (PCA)* ⹀Ⲭ
O
O
O
⬉㓚㒘ӊ
⬉⑤䗖䜡఼
⬉⑤㒓
* ॄ
ࠊ ᵓ㺙䜡ࣙ ᣀ᠔᳝ॄࠋ ⬉䏃ᵓ (PCB) ঞ݊ⳌᑨⱘϾ㒘ӊǃIC ঞ䖲఼DŽ Oዖ㸼⼎ℸ䚼ӊ᠔⫼ⱘ᠔᳝ഛ䋼ᴤ᭭Ё
ࣙ ⱘℸ᳝↦᳝ᆇ⠽ԢѢ MCV ᷛޚ Ёⱘ䰤ࠊ 㽕∖DŽ Xዖ㸼⼎ℸ䚼ӊ᠔⫼ⱘഛ䋼ᴤ᭭Ё㟇ᇥ᳝ϔ⾡ᴤ᭭
ࣙ ⱘℸ᳝↦᳝ᆇ⠽催Ѣ MCV ᷛޚ Ёⱘ䰤ࠊ 㽕∖DŽ
ߎ ⦄ϔϾꢀĀ;āꢀⱘ᠔᳝ᚙމ ϟˈ:'ꢀ䞛⫼ᆍ䆌ⱘᥦ䰸DŽ Warranty Information (All Regions Except Australia/
New Zealand)
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If
this Product requires maintenance, either contact the dealer from whom you originally
purchased the Product or visit our product support website at http://support.wdc.com/
Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided on your return paperwork. Your original
box and packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
liability for lost data regardless of the cause, recovery of lost data, or data contained in
any Product placed in its possession.
COMPLIANCE AND WARRANTY INFORMATION – 31
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Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 3 years in the
North, South and Central America region, 3 years in the Europe, the Middle East and
Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration
(including removing or obliterating labels and opening or removing external enclosures,
unless the product is on the list of limited user-serviceable products and the specific
alteration is within the scope of the applicable instructions, as found at http://
of someone other than WD. Subject to the limitations specified above, your sole and
exclusive warranty shall be, during the period of warranty specified above and at WD’s
option, the repair or replacement of the Product.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies
and warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost
data arising out of or in connection with the purchase, use, or performance of the
Product, even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This
warranty identifies WD's preferred approach to resolving warranty claims which is likely
to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those
contained in the Sale of Goods Act, are made with respect to the Product. If you
purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable quality
and the failure does not amount to a major failure. What constitutes a major failure is set
out in the Australian Consumer Law.
COMPLIANCE AND WARRANTY INFORMATION – 32
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Obtaining Service
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
not available or, if you prefer, please contact WD at the applicable telephone number
shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from whom you
originally purchased the Product, please visit our product support Web site at http://
support.wdc.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If following receipt
of a qualifying claim under this warranty, WD or the dealer from whom you originally
purchased the Product determines that your claim is valid, WD or such dealer shall, at its
discretion, either repair or replace the Product with an equivalent or better Product or
refund the cost of the Product to you. You are responsible for any expenses associated
with a claim under this warranty. The benefits provided to you under this warranty are in
addition to other rights and remedies available to you under the Australian Competition
and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your
WD product. To conclusively establish the period of warranty, check the warranty
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
E-mail: [email protected]
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specifications. The term of your warranty is 3 year in Australia and New Zealand, unless
otherwise required by law. The term of your warranty period shall commence on the
purchase date appearing on your purchase receipt from an authorized distributor or
authorized reseller. Proof of purchase shall be required to be eligible for this warranty
and to establish the commencement date of this warranty. Warranty service will not be
provided unless the Product is returned to an authorized distributor, authorized reseller
or regional WD return center where the Product was first shipped by WD. WD may at its
discretion make extended warranties available for purchase. WD shall have no liability
for any Product returned if WD determines that the Product was (i) not purchased from
an authorized distributor or authorized reseller, (ii) not used in accordance with WD
specifications and instructions, (iii) not used for its intended function, or (iv) stolen from
WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified
because of damage occurring before WD receives the Product, or c) is attributable to
misuse, improper installation, alteration (including removing or obliterating labels and
opening or removing external enclosures, including the mounting frame, unless the
COMPLIANCE AND WARRANTY INFORMATION – 33
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product is on the list of limited user-serviceable products and the specific alteration is
accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION,
MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER
FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE
LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR
ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND
PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION.
YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO
COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND
TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or
household use or consumption, provided it is fair and reasonable to do so, WD limits its
liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the
applicable period of the original warranty or ninety (90) days from the date of shipment of
a repaired or replaced Product, whichever is longer. This warranty is WD’s sole
manufacturer's warranty and is applicable only to Products sold as new.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted software
licensed under the GPL or Lesser General Public License ("LGPL") (collectively, “GPL
Software”) and not Western Digital’s End User License Agreement. In accordance with
the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at
within three years of the date of purchase; 2) you may re-use, re-distribute, and modify
the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to
the extent permitted by applicable law; and 4) a copy of the GPL is included herewith,
support.wdc.com/download/gpl. Modification of or tampering with the Software,
including but not limited to any Open Source Software, is solely at your own risk.
Western Digital is not responsible for any such modification or tampering. Western
Digital will not support any product in which you have or have attempted to modify the
Software supplied by Western Digital.
COMPLIANCE AND WARRANTY INFORMATION – 34
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I
Index
Indicator light 3
A
K
Accessories, optional 2
KC notice (Republic of Korea) 31
Kit contents, My Passport for Mac 2
B
Box contents, My Passport for Mac 2
L
LED indicator 3
Limited warranty information 32
C
CAUTION
about erasing the drive 22
about lost passwords 13
about preventing data loss when dis-
connecting 26
O
Online support, accessing ii
Operating system compatibility 2
Optional accessories 2
China RoHS compliance 31
Compatibility with operating systems 2
Compliance, regulatory 30
Converting drive format 28
Creating a password 13
P
Password protecting your drive 13
CAUTION about lost passwords 13
Physical description 3
Precautions for handling 4
Product features 1
D
Disconnecting the drive 26
Q
Quick drive test 20
Drive
R
diagnostics and status checks 20
erase 22
Register Drive dialog 25
Registering your drive 25
Registration drive setting 20
Regulatory compliance 30
RoHS compliance 31
formats, converting 3
handling precautions 4
sleep timer 21
Drive settings
security 13
Run Diagnostics dialog 21
S
Safety compliance 30
Set
E
Environmental compliance, China 31
Erase Drive dialog 22
Erasing the drive 22
sleep timer dialog 21
Setting the drive sleep timer 21
Sleep timer drive setting 20
SMART status check 20
System compatibility 2
CAUTION about erasing the drive 22
F
FCC information, class B 30
Full media scan 20
T
Technical support, contacting ii
G
U
GNU General Public License 34
Unlocking the drive 14
from the virtual CD 16
with the WD Security software 15
without the WD Security software 16
USB drive interface 3
H
Handling precautions 4
Hardware 2
INDEX – 35
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Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use
nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by
implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time
without notice.
Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Essential,
WD Security, WD Drive Utilities, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may
be mentioned herein that belong to other companies.
© 2012 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.
4779-705080-A00 Jun 2012
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