VTech Telephone DS4121 3 User Manual

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 39 of this manual.

This manual has all the feature operations and troubleshooting necessary to install

and operate your new VTech telephone. Please review this manual thoroughly to

ensure proper installation and operation of this innovative and feature rich VTech

product. For support, shopping, and everything new at VTech, visit our website at

www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

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Table of contents

Delete a redial entry . . . . . . . . . . . . . . . . . . 25

Answering system operation . . . . . . . . . . . . . . 26

Answering system and voicemail. . . . . . . . . . . . 26

Message capacity . . . . . . . . . . . . . . . . . . . 26

Answering system setup . . . . . . . . . . . . . . . . 27

Activate the answering system . . . . . . . . . . . . . 27

Set the clock . . . . . . . . . . . . . . . . . . . . . . 27

Set number of rings. . . . . . . . . . . . . . . . . . . 28

Set telephone base ringer . . . . . . . . . . . . . . . 29

Set remote access code . . . . . . . . . . . . . . . . 29

Set message alert tone. . . . . . . . . . . . . . . . . 29

Outgoing announcement . . . . . . . . . . . . . . . . 30

Play your announcement . . . . . . . . . . . . . . . 30

Record your own announcement. . . . . . . . . . . . 30

Delete your announcement. . . . . . . . . . . . . . . 31

Message playback . . . . . . . . . . . . . . . . . . . 31

New message indication . . . . . . . . . . . . . . . . 31

Options during playback . . . . . . . . . . . . . . . . 31

Delete all messages . . . . . . . . . . . . . . . . . . 32

Record and play memos . . . . . . . . . . . . . . . . 32

Record a memo. . . . . . . . . . . . . . . . . . . . . 32

Memo playbac k . . . . . . . . . . . . . . . . . . . . . 3 2

Remote access . . . . . . . . . . . . . . . . . . . . . 33

Remote access commands . . . . . . . . . . . . . . 33

Commands during playback mod e . . . . . . . . . . . 3 3

Message window displays . . . . . . . . . . . . . . . 34

Handset display screen messages. . . . . . . . . . . 35

Handset and telephone base indicators . . . . . . . . 37

Handset lights . . . . . . . . . . . . . . . . . . . . . 37

Telephone base lights . . . . . . . . . . . . . . . . . 37

Handset icons . . . . . . . . . . . . . . . . . . . . . 37

Battery . . . . . . . . . . . . . . . . . . . . . . . . . 38

Important safety instructions . . . . . . . . . . . . . . 39

Troubleshooting . . . . . . . . . . . . . . . . . . . . 40

Operating range . . . . . . . . . . . . . . . . . . . . 49

Maintenance . . . . . . . . . . . . . . . . . . . . . . 49

About cordless telephones . . . . . . . . . . . . . . . 50

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 50

FCC, ACTA and IC regulation s . . . . . . . . . . . . . 5 2

The RBRC^®seal . . . . . . . . . . . . . . . . . . . . 53

Technical speciﬁcations . . . . . . . . . . . . . . . . 54

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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Installation

Parts checklist

Remember to save your sales receipt and original packaging in case it is necessary to ship your

telephone for warranty service. Check to make sure the telephone package includes the following:

•

To purchase

replacement

batteries, visit our

website at www.

vtechphones.

1. Quick start guide

2. Handsets

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

com or call

1 (800) 595-9511 in

the United States.

In Canada, go to

www.vtechcanada.

com or call

3. Telephone base with wall/desk

bracket

4. Batteries

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

1 (800) 267-7377.

5. Battery compartment covers

2. Handsets

1. Quick start guide

3. Telephone base with wall/desk bracket

(3 for DS4121-3 and DS4122-3)

(4 for DS4121-4 and DS4122-4)

6. Telephone line cord

7. Telephone base power adapter

8. Charger adapters

(2 for DS4121-3 and DS4122-3)

(3 for DS4121-4 and DS4122-4)

4. Batteries

5. Battery

compartment

covers

6. Telephone line

cord

7. Telephone base

power adapter

9. Chargers

(2 for DS4121-3 and DS4122-3)

(3 for DS4121-4 and DS4122-4)

10. User’s manual

11. Colorful handset rings

(9 for DS4121-3 and DS4122-3)

(12 for DS4121-4 and DS4122-4)

9. Chargers

8. Charger

adapters

10. User’s manual 11. Colorful handset

rings

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Installation

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a

wall switch. If you subscribe to high-speed internet service (Digital Subscriber Line - DSL) through

your telephone lines, you must have a DSL ﬁlter between the telephone base and the telephone wall

jack. The ﬁlter will prevent noise and caller ID problems caused by DSL interference. Please contact

your DSL service provider for more information about DSL ﬁlters.

•

Use only the AC

power adapter

supplied with this

telephone.

The power adapters

are intended to be

correctly oriented

in a vertical or ﬂoor

mount position.

1. Plug the bigger power adapter into the power jack at the bottom of the telephone base and the

smaller power adapters into the chargers. Route cords through slots and plug the power adapter

into an electrical outlet not controlled by a wall switch.

2. Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone

base. Route the telephone line cord through the slot, then plug the other end of the cord into a

telephone wall jack.

•

Your telephone

base comes with

the desktop bracket

installed. You may

remove the bracket

before plugging in

the telephone line

and power adapter

if it obstructs the

installation process.

Electrical outlet not

Telephone wall jack

controlled by a wall switch

DSL ﬁlter (not included)

required if you have DSL

high-speed internet service

Telephone line cord

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Installation

Install handset battery

1. If the battery compartment cover is on the handset, press the indentation and slide the cover to

remove.

2. Align the two holes of the battery plug with the socket pins in the handset battery compartment,

matching the red and black wires to the color-coded label, then snap the plug securely into place.

3. Place the battery in the compartment with the wires in the upper left corner.

4. Position the battery compartment cover and slide it up until it clicks into place.

For optimal performance, we recommend that you charge the handset for 16 hours. You can keep

the battery charged by returning the handset to the telephone base after each use. When the battery

power is fully depleted, a full recharge takes about 16 hours. When the battery is fully charged, it

provides approximately eight hours of talk time or four days of standly time.

•

If the handset will

not be used for a

long period of time,

disconnect and

remove the battery

to prevent possible

leakage.

To purchase

replacement

batteries, visit our

website at www.

vtechphones.com

or call

1 (800) 595-9511.

In Canada, go to

www.vtechcanada.

com or call

1 (800) 267-7377.

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Installation

Desk/table bracket installation

Your telephone base comes with a desktop bracket already installed.

To remove the desktop bracket:

• Press both upper tabs ﬁrmly inward and then pull the bracket upward until it is released from the

grooves.

To install the desktop bracket:

•

Your telephone

base comes with

the desktop bracket

installed. You may

remove the bracket

before plugging in

the telephone line

and power adapter

if it obstructs the

telephone base

1. Position the desktop bracket on the bottom of the telephone base.

2. Insert the lower tabs of the bracket into the grooves marked DESK MOUNT, then snap the upper

tabs into place.

installation process

(see page 2).

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Installation

Wall mounting bracket installation

Your telephone base comes with a desktop bracket installed. If you prefer to mount your telephone

on the wall, it is designed to mount on a standard telephone wall plate.

To install the wall mounting bracket:

1. First, remove the bracket from the telephone base by carefully pressing on the tabs until the bracket

is released.

2. Next, rotate the bracket so that the hole for the wall mounting studs is in the same orientation as

the mounting hole on the back of the telephone base.

3. Insert the lower tabs of the bracket into the grooves marked WALL MOUNT in the telephone base,

then snap the upper tabs into place.

upper tab

lower tab

upper grooves

lower groove

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Installation

Exchangeable colorful handset ring

Your telephone comes with additional colorful handset rings. Change the ring to suit your mood or

match your room decor.

To remove the handset ring:

1. Insert your thumbnail into the slot

2. Lift up the colorful handset ring.

underneath the MENU/SELECT button.

Handset ring

To install a new handset ring:

2. Press the colorful handset ring

downward until it clicks into place.

1. Align the desired handset ring against

the MENU/SELECT button.

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Telephone settings

11. NavKey/MENU/SELECT

Press the center NavKey

menus. Press the up or down NavKey

or to navigate through menus. Press the

left or right NavKey or to navigate

Handset layout

1. Earpiece

to display

2. CID (caller ID)

Press to display caller ID information.

/FLASH

through menus. Press the center NavKey

to select a highlighted menu item.

Press to make or answer a call. During a

call, press to receive an incoming call if

call waiting is activated.

CENTER

RIGHT

LEFT

4. Dial pad keys (0-9, , #)

DOWN

12. OFF/CLEAR

During a call, press to hang up. While

using the menus, press to return to the

previous menu. While predialing, press to

delete digits.

/ SPEAKER (speakerphone)

Press to activate handset speakerphone.

Press again to resume normal handset

use.

6. REDIAL/PAUSE

Press to view the redial memory. Press

and hold to insert a dialing pause when

entering numbers.

7. Microphone

8. Handset display

13. #

Press repeatedly to display other dialing options

when reviewing the call log (page 23).

14. INT (intercom)

Press to initiate an intercom conversation

between handsets. Press to transfer a call.

15. MUTE/REMOVE

While on a call, press to mute the

microphone. While reviewing the call log,

press to delete an individual entry, or press

and hold to clear the entire call log. While

entering or editing a name or number, press

to delete a character.

Press to display the directory entries.

10. VOL (volume)

(Directory)

Press to increase or decrease the listening

volume during a conversation.

Press to adjust the ringer volume while the

handset is not in use.

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Telephone settings

Telephone base layout

1. Message window

3. VOL

4. ANS ON/OFF (Answer on/off)

5. /PLAY/STOP

/SKIP

(volume +/-)

6. Antenna

7. SET UP

8. ANNC (announcement)

9. CLOCK

10. RECORD

11. FIND HANDSET

12. Microphone

13. VOICEMAIL light

14. IN USE light

15. CHARGE light

16. /REPEAT

17. X/DELETE

10 9 8 7

12 11

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Telephone settings

Ringer volume (handset)

You can adjust the ringer volume either by the volume control on the right side

of the handset or in the handset menu. To change the ringer volume:

>RINGER VOLUME

RINGER TONE

•

The ringer will be

off if the volume is

set to zero, and a

ringer off icon will

be displayed.

1. Press VOL

to display the current volume level on the screen when

the handset is not in use.

2. Press VOL or VOL to choose the desired volume level. When ﬁnished,

the new volume level will be saved.

-OR-

RINGER VOLUME

If the ringer volume

is turned off, the

sample of the ringer

will not be heard

while scrolling

through the options

in RINGER TONE.

Press the center NavKey

in use.

to display the menu when the handset is not

3. Press the up or down NavKey

then press the center NavKey

4. Press the left or right NavKey

to conﬁrm.

or to adjust the volume. A sample of

to select RINGER VOLUME,

•

The telephone base

ringer volume is

each ringer volume will be played when scrolling through the choices.

5. Press the center NavKey

to save. You’ll hear a conﬁrmation tone.

set separately. See

page 28 for details.

Ringer tone

This feature allows you to choose the ringer tone for incoming calls.

To choose a ringer tone:

>RINGER TONE

KEY TONE

1. Press the center NavKey

in use.

to display the menu when the handset is not

2. Press the up or down NavKey

press the center NavKey

3. Press the up or down NavKey

to conﬁrm.

or to choose the desired ringer tone. A

to select RINGER TONE, and then

RINGER TONE

sample of the ringer tone will be played when scrolling through the choices.

4. Press the center NavKey

to save. You’ll hear a conﬁrmation tone.

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Telephone settings

Key tone

The handset beeps whenever you press any of the handset keys. You may

turn the key tone feature on or off.

To change the setting:

KEY TONE

LANGUAGE

1. Press the center NavKey

not in use.

to display the menu when the handset is

2. Press the up or down NavKey

to select KEY TONE, then press

the center NavKey

KEY TONE

3. Press the up or down NavKey

then press the center NavKey . You’ll hear a conﬁrmation tone.

to alternate between ON or OFF,

Language

LANGUAGE

The language menu allows you to select from ENGLISH, FRANÇAIS or

ESPAÑOL to be used for the handset display.

To change the setting:

CLR VOICE MAIL

1. Press the center NavKey

not in use.

2. Press the up or down NavKey

to display the menu when the handset is

LANGUAGE

ENGLISH

to reach LANGUAGE, then press

the center NavKey

3. Press the up or down NavKey

to scroll through the choices, then

press the center NavKey . You’ll hear a conﬁrmation tone.

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Telephone settings

Clear voicemail

If you subscribe to voicemail services offered by your local telephone service provider, NEW VOICE MAIL

and

will appear on the handset, and the VOICEMAIL light on the telephone base will ﬂash when

•

Your telephone

service provider may

alert you to new

messages with a

stutter (broken) dial

tone. Contact your

service provider for

details.

you have new voicemail messages.

After you have listened to all new voicemail messages, the indicators on both

the handset and telephone base will be turned off automatically.

Use the clear voicemail feature when the telephone indicates that there is

new voicemail but there is none (for example, when you have accessed your

voicemail from a different telephone line while away from home). Clearing the

voicemail waiting indicator only turns off the indicators; it does not delete your

voicemail message(s). If there actually are new voicemail messages, your

local telephone company will continue to send the signal which will turn the

indicators back on.

>CLR VOICE MAIL

DIAL TYPE

To turn off these indicators manually:

1. Press the center NavKey

in use.

to display the menu when the handset is not

2. Press the up or down NavKey

or to select CLR VOICE MAIL, and

TURN INDICATOR

OFF?

then press the center NavKey

3. Press the center NavKey

to conﬁrm when TURN INDICATOR OFF?

displays, or press OFF/CLEAR to return to the previous menu.

Dial type

The dial type is preset for tone dialing.

To change the setting:

>DIAL TYPE

Directory

The directory can store up to 50 entries. Each entry may have up to 32 digits

and 16 characters.

1. The directory can be accessed when the handset is not in use by pressing

•

Only one handset

can review the

directory at a

DIRECTORY EMPTY

once or the center NavKey

three times.

time. If a handset

attempts to enter

the directory while

another handset

is already in the

directory, NOT

AVAILABLE AT

THIS TIME will be

displayed.

2. Press OFF/CLEAR to exit the menu without saving any changes.

The screen will display DIRECTORY EMPTY if there are no records in

the directory.

>DIRECTORY

CALL LOG

Store a directory entry

1. Press the center NavKey

to display the menu when the handset is not

to enter the directory.

to select STORE. Press the center

in use, and then press the center NavKey

2. Press the up or down NavKey or

NavKey to select.

>STORE

REVIEW

3. The screen displays ENTER NUMBER. Use the dial pad to enter

the number. Press MUTE/REMOVE to backspace; press and hold

REDIAL/PAUSE for at least three seconds to insert a dialing pause. Press

ENTER NUMBER

the center NavKey

to save.

4. The screen displays ENTER NAME. Use the dial pad (see the Character

chart on page 18) to enter the name. Press MUTE/REMOVE to backspace;

press # to insert a space.

ENTER NAME

5. Press the center NavKey

to conﬁrm. You’ll hear a conﬁrmation tone.

• When the directory is full and you attempt to save an entry, LIST FULL

will be displayed. An existing entry must be deleted to make room for

the new entry.

LIST FULL

• If you attempt to save a number and name already stored in the directory,

ALREADY SAVED will be displayed.

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Advanced operation

Character chart

Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular

key causes the characters to be displayed in the following order:

•

When entering

a name in the

directory, the ﬁrst

letter of each word

will be capitalized

automatically.

Press the left or

right NavKey

Characters by number of key presses

Number key

•

to move the

cursor one space to

the left or right.

Press to enter a

space.

(

)

space

• Press MUTE/REMOVE to backspace and erase when entering characters.

• Press and hold MUTE/REMOVE to delete the entire entry.

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Advanced operation

Search the directory

Entries are sorted alphabetically and names beginning with numbers

are presented ﬁrst. An alphabetical search can be done after entering

the directory.

>REVIEW

STORE

1. Press

to enter the directory or press the center NavKey

to select

REVIEW when in the directory.

2. Press the up or down NavKey to scroll through the directory.

-OR-

You can also use the dial pad to display the ﬁrst name beginning with a

VTECH

800-595-9511

letter associated with that key.

For example, press 5 (JKL) once to ﬁnd Jenny, twice to ﬁnd Kristen, or three

times to ﬁnd Linda. If there is no name entry matching your search, the next

closest matching name entry in alphabetical order will be displayed.

Dial a directory entry

1. Press

to enter the directory, or press the center NavKey

to select

REVIEW when in the directory menu.

2. Press the up or down NavKey or

use the alphabetical search to ﬁnd it.

3. Press /FLASH or /SPEAKER to dial the entry.

to scroll to the desired entry, or

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Advanced operation

Edit a directory entry

1. Press

times.

to enter the directory, or press the center NavKey

three

2. Press the up or down NavKey

to scroll to the desired entry, or

use the alphabetical search to ﬁnd the number. Press the center NavKey

to select.

3. The screen displays EDIT NUMBER. Use the dial pad to edit the number.

Press MUTE/REMOVE to backspace; press and hold REDIAL/PAUSE

EDIT NUMBER

595-9511_

to insert a dialing pause. Press the center NavKey

to save.

4. The screen displays EDIT NAME. Use the dial pad (see the Character

chart on page 18) to edit the name. Press MUTE/REMOVE to backspace;

press # to insert a space.

5. Press the center NavKey

to conﬁrm. You’ll hear a conﬁrmation tone.

EDIT NAME

VTECH_

Delete a directory entry

1. Press

to enter the directory, or press the center NavKey

to select

REVIEW when in the directory menu.

2. Use the up or down NavKey or to scroll to the desired entry or use

the alphabetical search to ﬁnd the number.

3. Press MUTE/REMOVE to remove the entry. You’ll hear a conﬁrmation

tone.

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Advanced operation

About caller ID

The caller ID with call waiting feature in this telephone lets you see the name and telephone number

of the caller before answering the call, even when you’re already on a call. These features require

services provided by your local telephone company.

•

Due to regional

service differences,

the caller ID

information may

not be available

for every incoming

call. In addition,

the callers may

Contact your telephone company if:

•

you have both caller ID and call waiting, but as separate services (you may need combined service),

• you have only caller ID service, or only call waiting service, or

• you do not subscribe to any caller ID or call waiting services but wish to try these services.

You can use this telephone with regular caller ID service, and you can use its other features without

subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for

these services, and these services may not be available in all areas.

intentionally block

their names and/or

telephone numbers.

The caller ID features will work only if both you and the caller are in areas offering caller ID service,

and if both telephone companies use compatible equipment.

•

The time on

all handsets is

automatically set

and updated with

incoming caller ID

information if you

subscribe to this

service.

Call log

If you subscribe to caller ID service, information about each caller will be displayed after the ﬁrst

ring or second ring.

• The call log can store up to 50 entries.

• You can review, redial, and copy the entry into the directory.

•

Entries are displayed in reverse chronological order, i.e. from the most recent entry to the earliest entry.

When the call log is full, the oldest entry is deleted to make room for new incoming call information.

• XX MISSED CALL(S) and NEW will be displayed if there are new call log entries (including missed

and un-reviewed calls). When all the missed calls in the call log have been reviewed, the missed

calls indicator will no longer display.

•

CALL LOG EMPTY will be displayed if there is no record in the call log.

The call log can be accessed by pressing CID, or by pressing the center NavKey , then CALL LOG then

the center NavKey

again. The name (if available) and telephone number of the caller will be shown.

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Advanced operation

Missed calls indicator

When there are unreviewed calls in the call log, the handset screen will

display XX MISSED CALL(S) and NEW.

HANDSET X

XX MISSED CALLS

When all the missed calls have been reviewed, the missed calls indicator

will no longer display.

If you do not want to review the missed calls one by one, press and hold

OFF/CLEAR to erase the missed calls indicator. All the entries will be

considered old and kept in the call log.

VTECH

595-9511

NEW

3:45^AM

1/02

Review the call log

• When in the call log, use the up or down NavKey or to scroll through

the call log on the handset.

• The name (if available), telephone number, date and time of all incoming

calls are displayed on the screen.

>CALL LOG

RINGER VOLUME

• There will be an error tone when the list reaches the beginning or the

end of the call log.

VTECH

595-9511

3:45^AM

1/02

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Advanced operation

Make CID entries ready to dial

Although the call log entries received are 10 digits (the area code plus the

7-digit number), in some areas, you may need to dial only the seven digits,

or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits.

You can change the number of digits that you dial from the call log.

While reviewing the call log, press # repeatedly to display these dialing

options for local and long distance numbers before dialing or saving the

telephone number. See an example at right.

•

Saving or deleting

a number on

one handset will

automatically update

all other handsets.

Only one handset

can review the

directory or call

log at a time. If one

handset is viewing

the call log and

another handset

attempts to review

it, the screen

800-595-9511

1-800-595-9511

1-595-9511

595-9511

Dial a call log entry

1. When in the call log, use the up or down NavKey

the desired entry.

to scroll to

2. Press

/FLASH or

/SPEAKER to dial the entry.

Save an entry to the directory

1. When in the call log, press the up or down NavKey

the desired entry.

will display NOT

AVAILABLE AT

THIS TIME.

to scroll to

2. Press the center NavKey

to save the entry.

3. If the entry has a name and a number, the screen displays SAVED.

4. If the entry was previously saved, the screen will display ALREADY SAVED.

SAVED

5. If the entry only has a name or a number, EDIT NAME or EDIT NUMBER

will be displayed. Use the dial pad to enter the name or number and then

press the center NavKey

tone.

to save the entry. You’ll hear a conﬁrmation

6. If there is no caller ID information, the screen will display UNABLE

UNABLE TO SAVE

TO SAVE.

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Advanced operation

Delete one or all entries

1. While in the call log, press the up or down NavKey

the desired entry.

to scroll to

DELETE ALL

CALLS?

2. Press MUTE/REMOVE to delete an entry.

3. Press and hold MUTE/REMOVE to delete all entries, the screen will

display DELETE ALL CALLS? Press the center NavKey

hear a conﬁrmation tone.

and you’ll

4. If you do not want to conﬁrm the deletion, press OFF/CLEAR to return

to the previous menu.

Call log display screen messages

Display:

Means:

The other party is blocking the name information.

The other party is blocking the telephone number information.

The other party is blocking the name and number information.

This caller’s name is unavailable.

PRIVATE NAME

PRIVATE NUMBER

PRIVATE CALLER

UNKNOWN NAME

This caller’s number is unavailable.

No information is available about this caller.

This is a long distance call.

UNKNOWN NUMBER

UNKNOWN CALLER

LONG DISTANCE

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Advanced operation

Redial list

The telephone stores the ﬁve most recently dialed numbers on the redial list.

• Once there are already ﬁve entries on the redial list, the earliest entry will

be deleted to make room for the latest entry.

• Entries are displayed in reverse chronological order, i.e. from the latest

entry to the earliest entry.

The redial list can be accessed by pressing REDIAL/PAUSE when the

handset is not in use.

Dial from redial

1. Press REDIAL then press the up or down NavKey

to scroll to

the desired number.

2. Press

/FLASH or

/SPEAKER to dial the number.

3. To change the number before dialing, press the center NavKey

select the number, and use the dial pad to change the number.

4. Press MUTE/REMOVE to backspace; press and hold REDIAL/PAUSE

to insert a dialing pause. Press

the number.

/FLASH or

/SPEAKER to dial

Delete a redial entry

1. Press REDIAL/PAUSE.

2. Press the up or down NavKey

to scroll to the desired number, or

press REDIAL/PAUSE repeatedly to scroll to the desired number.

3. Press MUTE/REMOVE to delete the selected entry and you’ll hear a

conﬁrmation tone.

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Answering system operation

Answering system and voicemail

Your telephone has both a digital answering system and

voicemail indication. Voicemail is offered by your telephone

service provider (fees may apply). Your telephone’s answering

system and voicemail indication are independent features,

and each alerts you to new messages differently. For more

information on the voicemail indicators, see page 9. To

listen to your voicemail, you typically dial an access number

provided by your telephone company, followed by a security

code or PIN. To listen to messages recorded on your digital

answering system, press

telephone base.

/PLAY/STOP button on the

If you subscribe to caller ID/call waiting service through your telephone service provider, you can

use your telephone answering system and voicemail together. Set your answering system to answer

calls at least two rings earlier than your voicemail is set to answer. For example, set your voicemail to

answer calls after six rings and set your answering system to answer after four rings. Some voicemail

providers may program the delay before answering calls in seconds instead of rings; in this case allow

six seconds per ring when determining the appropriate setting. By doing this, if you are on a call, or if

the answering system is busy recording a message and you receive another call, the second caller

can leave a voicemail message.

ering

1).

Message capacity

The answering system can record up to 99 messages. Each message can be up to four minutes in

length. The total storage capacity for the announcement, messages and memos is approximately

15 minutes. Messages will remain available for replay until they are deleted.

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Answering system operation

Answering system setup

Activate the answering system

•

Press and hold

/SKIP to increase

or /REPEAT

to decrease the

minute or year by

increments of 10.

Incoming caller ID

data will set the

time and date (not

the year). You’ll

need to set the

year so the day of

the week can be

determined from

caller ID data. The

time will only be

set automatically

if you subscribe

to caller ID

The answering system must be turned on to answer and record messages.

Press ANS ON/OFF to turn the answering system on or off. When you

press ANS ON/OFF to turn the answering system on, it will announce “Calls

will be answered,” and the ANS ON/OFF light will be on. When you press

ANS ON/OFF to turn the answering system off, it will announce “Calls will

not be answered,” and the ANS ON/OFF light will be off.

Set the clock

Before playing each message, the answering system announces the day

and time of the message received. Before using the answering system, set

the day, time and year, so that messages are dated correctly. If the clock

is not set before new messages are recorded, the system will announce

“Time and day not set.” before each message is played to remind you to

set the clock.

1. Press CLOCK and the system will announce the current clock setting.

The system will then announce “To set the CLOCK, press CLOCK.”

2. Press CLOCK again and the system will announce the year.

service from your

local telephone

company.

3. Press /SKIP or /REPEAT until the system announces the correct year,

then press CLOCK. The system will announce the hour.

4. Press /SKIP or /REPEAT until the system announces the correct hour,

then press CLOCK. The system will announce the minute.

5. Press /SKIP or /REPEAT until the system announces the correct

minute, then press CLOCK. The system will announce the day.

6. Press /SKIP or /REPEAT until the system announces the correct day,

then press CLOCK. After a conﬁrmation tone, the system will announce

the new clock setting and exit the programming mode.

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Answering system operation

Answering system setup

The answering system uses voice prompts to guide you through the steps

to setup the answering system. Press /PLAY/STOP anytime to save and

exit the SET UP menu.

•

Setting the number

of rings to toll saver

can save on long

distance charges

if you call to check

your messages

from a remote

location because

the answering

system will answer

the incoming call

after two rings only

when there are new

messages.

Set number of rings

This feature allows you to select the number of rings before the answering

system answers. You can choose from two, four or six rings or toll saver. With

toll saver selected, the answering system answers after two rings when there

is a new message and after four rings when there are no new messages.

To set the number of rings:

1. Press SET UP when the telephone is not in use and the system announces

the current number of rings setting.

2. Press /SKIP or /REPEAT until the system announces the desired

setting, then press SET UP to save the setting and go to the next setting,

or press /PLAY/STOP to save and exit set up mode.

If you subscribe to caller ID/call waiting and voicemail service through your

telephone service provider, you can use your telephone answering system

and voicemail together. Set your answering system to answer calls at least

two rings earlier than your voicemail is set to answer. For example, set your

voicemail to answer calls after six rings and set your answering system to

answer after four rings. By doing this, if you are on a call, or if the answering

system is busy recording a message and you receive another call, the second

caller can leave a voicemail message.

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Answering system operation

Set telephone base ringer

This feature allows you to select the telephone base ringer volume levels. You can choose from HI

(high), OF (off) or LO (low).

To change the setting:

•

The answering

system must be

turned on for the

message alert tone

to function.

1. Press SET UP in idle mode until the system announces the telephone base ringer setting.

2. Press /SKIP or /REPEAT until the system announces the desired telephone base ringer volume

level, then press SET UP to save the setting and go to the next setting or press /PLAY/STOP

to save and exit set up mode.

Set remote access code

A two-digit security code is required to access the answering system remotely from any touch tone

telephone. The code preset at the factory is 19. You can set the code from 10 to 99.

To set the remote access code:

1. Press SET UP when in idle mode until the system announces the remote access code setting.

2. Press /SKIP or /REPEAT to change the remote access code by one, or press and hold /SKIP

or /REPEAT to change it by increments of ten. Press SET UP to save the setting and go to the

next setting, or press /PLAY/STOP to save and exit set up mode.

Set message alert tone

This feature programs the system to beep every 10 seconds to alert you of new messages. The

beeping will stop when all new messages have been reviewed.

To set the message alert tone:

1. Press SET UP when in idle mode until the system announces the message alert tone setting.

2. Press /SKIP or /REPEAT to alternate between on or off, then press SET UP to save the setting,

and go to the next setting or press /PLAY/STOP to save and exit set up mode.

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Answering system operation

Outgoing announcement

The outgoing announcement is the greeting callers hear when calls are

answered by the answering system.

The telephone is preset with a greeting that answers calls with “Hello, please

leave a message after the tone.” You can use this preset announcement,

or replace it with your own. While in the ANNC menu, press ANNC again

to exit at anytime.

•

Your

announcement

can be up to 90

seconds in length.

If you receive calls

when the memory

is full, the telephone

will ring 10 times,

then answer and

announce “Memory

is full, enter the

remote access

Play your announcement

1. Press ANNC while in idle mode and the system will announce

“Announcement, press PLAY or press RECORD.”

2. Press /PLAY/STOP to play, and press /PLAY/STOP again to stop

the playback.

code.”

•

Announcements

shorter than two

seconds will not be

recorded.

Record your own announcement

1. Press ANNC when the phone is not in use and the system will announce

“Announcement, press PLAY or press RECORD.”

2. Press RECORD and the system announces “Record after the tone. Press

STOP when you are done.”

3. After the tone, speak towards the microphone at the bottom front of the

telephone base from about nine inches away.

4. Press /PLAY/STOP when ﬁnished.

5. The answering system will automatically playback the newly recorded

announcement and there will be a conﬁrmation tone. Press

STOP to stop the playback at anytime.

/PLAY/

6. Press

/PLAY/STOP again to replay the recorded announcement.

Press RECORD to record again (follow steps 2 to 4) if you do not like the

announcement just recorded. Press ANNC to exit and return to idle mode.

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Answering system operation

Delete your announcement

1. Press ANNC when the phone is not in use and the system will announce

•

When your

“Announcement, press PLAY or press RECORD.”

announcement

is deleted, calls

will be answered

with the preset

announcement.

If the system

2. Press DELETE and the system will announce “Announcement deleted.”

Message playback

1. Press /PLAY/STOP to listen to messages.

2. Press /PLAY/STOP again to stop playback.

If you have new messages waiting, you will hear only the new message

(oldest ﬁrst). If there are no new messages, the system will play back all

messages (oldest ﬁrst).

has less than

ﬁve minutes of

recording time left,

the remaining time

will be announced.

If F is ﬂashing in the

message window,

the memory is

full. You will have

to delete some

messages before

new ones can be

recorded.

When playback begins, the total number of messages is announced, followed

by the day and time of the ﬁrst message to be played.

New message indication

The message display counter will ﬂash when there are new answering

system messages.

If the new message alert tone is turned on, the telephone base will beep

every ten seconds when there are unreviewed messages.

Options during playback

• Press VOL /VOL to adjust the speaker volume.

• Press /SKIP to skip to the next message.

• Press /REPEAT to repeat the message currently playing. Press twice

to listen to the previous message.

• Press DELETE to delete the current message. The system will advance

to the next message.

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Answering system operation

Delete all messages

Press and hold DELETE when the phone is not in use to delete all old

messages. The system will announce “All old messages deleted.”

•

Only old messages

can be deleted.

Messages can only

be deleted after

they are played.

Memos shorter than

one second will not

be recorded.

“Memory is full.” will

be announced if

you press RECORD

when the memory

is full.

Record and play memos

Memos are your own recorded messages used as reminders for yourself

or other household members using the same answering system. They are

saved, played back and deleted the same way as incoming messages.

•

Record a memo

1. Press RECORD when the phone is not in use. The system announces

“Record after the tone. Press STOP when you are done.”

2. After the tone, speak towards the microphone at the bottom front of the

telephone base from about nine inches away.

3. Press

/PLAY/STOP when you ﬁnish recording.

•

Each memo can be

up to four minutes

in length.

Memo playback

Press

/PLAY/STOP while in idle mode. See Options during playback

on page 31 for other options.

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Answering system operation

Remote access

A two-digit security code is required to access the system remotely from any touch tone telephone.

The factory preset code is 19; see page 29 to change it.

1. Dial your telephone number from any touch tone telephone.

2. When the system answers and announces the greeting, enter the two-digit security code.

3. After hearing a double beep, enter one of the remote commands in the following table.

4. Hang up or press 8 to end the call.

•

If no key is pressed

after entering

remote access,

any new messages

will be played

automatically.

Once the new

messages have

been played,

the system will

Remote access commands:

Hang up

Saves all messages.

announce the help

menu options. If

no key is pressed

within 20 seconds,

the remote access

call is automatically

disconnected.

To play all messages.

To play new messages only.

To delete all old messages while no message is currently playing.

To play the help menu.

Stop.

•

When the

answering system

is turned off,

the telephone

will answer after

10 rings, and

announce “ Please

enter your remote

access code .”

To record the outgoing announcement.

To hang up the call.

To turn the answering system on or off.

Commands during playback mode:

To delete the message currently playing and announces "Message deleted."

To repeat the message that is playing.

To play the previous message.

To skip to the next message.

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Answering system operation

Message window displays

The message counter usually displays the total number of memos and incoming messages. See the list below for explanations

of other displays in this counter.

No messages.

1-98

Total number of old message(s) recorded.

0-98 (ﬂashing)

Total number of new and old message(s) recorded. The telephone base

may have lost and regained power.

99 & F (alternating)

1-99 (counting)

99 (ﬂashing)

1-99 (ﬂashing)

1-99

Memory is full with total number of messages recorded.

Elapsed time while recording memo or announcement (up to 90 seconds).

Recording time exceeds 99 seconds.

Current message number during new message playback.

Current message number during old message playback.

Current volume level while adjusting.

1-8

10-99

Current remote access code while setting.

ON (or) OF

02, 04, 06, tS

Current answering system status (on or off).

Current number of rings while setting.

System is answering a call, or being set the time and date, or being

accessed remotely.

-- (ﬂashing)

System is being programmed or initialized.

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Handset display screen messages

The telephone number you have entered is already stored in the directory.

ALREADY SAVED

CALL LOG EMPTY

CALLING HANDSET X

CONNECTING...

CHARGING

There are no call log entries.

Calling another handset.

The cordless handset is searching for the telephone base.

A handset with low battery has been placed in the telephone base or charger to

recharge.

There are no directory entries.

DIRECTORY EMPTY

ENDED

You have just ended a call.

Another system handset is calling.

HANDSET Y IS CALLING

INTERCOM

The handset is on an intercom call.

There is an incoming call.

INCOMINGCALL

INTERCOM ENDED

LINE IN USE

LIST FULL

The handset is terminating an intercom call.

A handset or another telephone on the same line is in use.

The directory is full.

The battery needs to be recharged.

LOW BATTERY

MICROPHONE ON

NEW VOICE MAIL

NO LINE

MUTE has been turned off and the person on the other end can hear you.

There are new voicemail message(s) from the local telephone company.

There is no telephone line connected.

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Handset display screen messages

Communication between handset and telephone base is lost during a call.

NO SIGNAL,CALL

ENDED

One handset is already viewing the call log or directory and another handset attempts to

review it.

NOT AVAILABLE

AT THIS TIME

Connected to the external call during call transfer.

The cordless handset locator has been activated.

The handset is in use.

OUTSIDE

**PAGING**

PHONE

The battery is very low. The handset should be placed in the telephone base or charger.

The ringer is muted temporarily during incoming call.

Your operation has been saved.

PLACEIN CHARGER

RINGER MUTE

SAVED

The handset speakerphone is in use.

SPEAKER

You have attempted to make an intercom call, but the handset you are calling is out of range

or on an external call.

UNABLE TO CALL

TRY AGAIN

You are attempting to save caller ID entry with no name or number.

UNABLE TO SAVE

The battery is not installed or not installed properly in the handset.

WARNING

-OR -

CHECK BATTERY!

The battery needs to be replaced.

-OR -

An incorrect battery has been installed by mistake. Use only the supplied VTech battery or

equivalent.

There are un-reviewed calls in your call log.

XX MISSED CALLS

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Handset and telephone base indicators

Handset lights

• On when the handset speakerphone is in use.

Telephone base lights

IN USE

• Flashes when there is an incoming call or another telephone on the same line is in use.

• On when the handset is in use.

• Flashes when you have new voicemail. Voicemail is offered by your telephone service provider.

VOICEMAIL

CHARGE

• On when the handset is in the telephone base or charger and is charging.

• On when the answering system is on.

ANS ON/OFF

Handset icons

MUTE

• Microphone is muted.

• Ringer off.

NEW

• New call log entries.

• New voicemail received from the local telephone company.

• In speakerphone mode.

NEW VOICE MAIL

SPEAKER

Battery indicator

• Cycles (low, medium, and full) when handset battery is charging.

• Flashes when the battery is low and needs charging.

• Displays solid when the battery is fully charged.

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Battery

After the battery is fully charged, you can expect the following performance:

Operation

Operating time

8 hours

While in handset use (talking*)

While in speakerphone mode (talking*)

While not in use (standby*)

3 hours

96 hours

* Operating times are approximate. Your results may vary.

** Handset is off the telephone base but not in use.

The battery needs charging when:

• A new battery is installed in the handset.

• The telephone beeps when taken off the telephone base.

• Battery indicator on the handset screen is ﬂashing.

CAUTION:

To reduce the risk of ﬁre, read and follow these instructions:

• Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or

call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-737 7 .

• Do not dispose of the battery(ies) in a ﬁre. They may explode. Check with local waste management codes for special

disposal instructions.

• Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or

skin. The electrolyte may be toxic if swallowed.

• Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets,

and keys. The battery and/or conductor may overheat and cause burns.

• Charge the battery(ies) provided with or identiﬁed for use with this product only in accordance with the instructions and

limitations speciﬁed in this manual.

WARNING:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.

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Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).

5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings

must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your

home, consult your dealer or local power company.

8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

9. Never push objects of any kind into this product through the slots in the base or handset as they may touch dangerous voltage points or create a short circuit

that could result in a risk of ﬁre or electric shock. Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or

handset other than speciﬁed access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the

product is subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the risk of ﬁre or electric shock.

12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled onto the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions,

as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to

normal operation.

E. If the product has been dropped and the base and/or handset has been damaged.

F. If the product exhibits a distinct change in performance.

13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

15. Only put the handset of your telephone next to your ear when it is in normal talk mode.

16. The power adapters are intended to be correctly oriented in a vertical or ﬂoor mount position. The prongs are not designed to hold the plug in place if it is

plugged into a ceiling or an under-the-table/cabinet outlet.

SAVE THESE INSTRUCTIONS

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Troubleshooting

If you have difﬁculty operating your telephone, please try the suggestions below. For Customer Service, visit our website at

www.vtechphones.com or call 1 (800) 595-95 1 1. In Canada, go to www.vtechcanada.com or call 1 (800) 267-737 7 .

Problem

Suggestion

My telephone does

not work at all.

• Make sure the battery is installed and charged correctly (pages 3 and 38). For optimum daily

performance, return the cordless handset to the telephone base or charger after use.

•

Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

• Make sure the telephone line cord is plugged ﬁrmly into the telephone base and the telephone

wall jack.

• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,

then plug it back in. Allow up to one minute for the cordless handset and telephone base to

synchronize.

• Charge the battery in the cordless handset for at least 16 hours.

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

a new battery.

• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.

If the other telephone does not work, the problem is probably in the wiring or the local service.

Call the local telephone company.

LOW BATTERY is

• Place the handset in the telephone base or charger for recharging.

displayed on screen.

• Remove and re-install the battery and use it normally until fully discharged, then recharge the

handset on the telephone base or charger for 16 hours.

• If the above measures do not correct the problem, the battery may need to be replaced.

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Troubleshooting

Problem

Suggestion

The battery does not

charge in the handset

or the handset battery

does not accept

• Make sure the handset is placed in the telephone base or charger correctly. The CHARGE

light on the telephone base or charger should be on.

• Remove and reinstall the battery, then charge for 16 hours.

• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not

charge.

on, refer to The CHARGE light is off in this section.

• It may be necessary to purchase a new battery. Please refer to the Battery section (page 38)

of this user’s manual.

• The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this

user’s manual for further instruction.

The CHARGE light

is off.

• Clean the charging contacts on the cordless handset(s) and telephone base each month using

a pencil eraser or a dry non-abrasive fabric.

•

Make sure the power adapter and telephone line cords are plugged in correctly and securely.

• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one

minute for the cordless handset and telephone base to reset.

• The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this

user’s manual for further instruction.

There is no dial tone.

• First, try all the above suggestions.

• Move the cordless handset closer to the telephone base. It might be out of range.

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Disconnect the telephone base from the telephone wall jack and connect a different telephone.

If there is no dial tone on this telephone either, the problem is in your wiring or local service.

Contact your local telephone company.

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Troubleshooting

Problem

Suggestion

The telephone does

not ring when there is

an incoming call.

• Make sure the ringer is on (page 9 for handset and page 29 for telephone base).

• Make sure the telephone line cord and power adapter are plugged in properly (page 2).

• The cordless handset may be too far from the telephone base. Move it closer to the

telephone base.

• There may be too many extension phones on the telephone line to allow all of them to ring

simultaneously. Try unplugging some of them.

• If the other telephones in your home are having the same problem, the problem is in the wiring

or local service. Contact the local telephone company (charges may apply).

• Other electronic products can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from the following electronic devices: wireless routers, radios,

radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,

televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

The telephone does

not ring when there is

an incoming call.

•

Test a working telephone at the telephone wall jack. If another telephone has the same problem,

the problem is in the telephone wall jack. Contact your local telephone company (charges may

apply).

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Re-install the battery and place the cordless handset in the telephone base.

• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute

for this to take place.

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Troubleshooting

Problem

Suggestion

I cannot dial out.

• First, try all the above suggestions.

• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second

or two to synchronize with the telephone before producing a dial tone. Wait an extra second

before dialing.

•

Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in

your area. Refer to the Dial type section of this user’s manual (page 11) to set the dial mode.

• If the other telephones in your home are having the same problem, the problem is in the wiring

or local service. Contact your local telephone company (charges may apply).

• Eliminate any background noise. Noise from a television, radio, or other appliances may cause

the telephone not to dial out properly. If you cannot eliminate the background noise, ﬁrst try

muting the cordless handset before dialing, or dialing from another room in your home with

less background noise.

My cordless handset

beeps and is not

• Make sure the power cord is securely plugged into the telephone base. Plug the telephone

base into a different working electrical outlet not controlled by a wall switch.

performing normally.

• Move the cordless handset closer to the telephone base. It may be out of range.

• Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds

and plug it back in again. Allow up to one minute for the cordless handset and the telephone

base to synchronize.

• Other electronic products can cause interference to your cordless telephone. Try installing

your telephone as far away from these electronic devices as possible: wireless routers, radios,

radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal

computers, kitchen appliances and other cordless telephones.

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Troubleshooting

Problem

Suggestion

There is interference

during a telephone

conversation.

• The handset may be out of range. Move it closer to the telephone base.

• Do you have DSL service? If yes, you need to have a DSL ﬁlter installed at every telephone

wall jack that has a telephone connected to it (page 4). Contact your DSL service provider for

ﬁlter information.

My calls fade out

when I am using the

cordless handset.

• Appliances or other cordless telephones plugged into the same circuit as the telephone base

can cause interference. Try moving the appliance or telephone base to another outlet.

• Other electronic products can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from the following electronic devices: wireless routers, radios,

radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,

televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

• Microwave ovens operate on the same frequency as your telephone. It is normal to experience

static on your telephone while the microwave oven is operating. Do not install this telephone

in the same outlet or near a microwave oven.

• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate

your telephone or modem farther apart from each other, or use a different surge protector.

• The location of your telephone base can impact the performance of your cordless phone. For

better reception, install the telephone base in a centralized location within your home or ofﬁce,

away from walls or other obstructions. In many environments, elevating the telephone base

will improve overall performance.

• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.

If calls are still not clear, the problem is probably in the wiring or local service. Contact your

local service company (charges may apply).

• If the other telephones in your home are having the same problem, the problem is in the wiring

or local service. Contact the local telephone company (charges may apply).

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Troubleshooting

Problem

Suggestion

I hear other calls when • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If

using the telephone.

you still hear other calls, the problem is probably in the wiring or local service. Call your local

telephone company.

I hear noise on the

cordless handset, and

none of the keys or

buttons works.

• Make sure the telephone line cord is plugged in securely.

My caller ID features

are not working

properly.

• Caller ID is a subscription service. You must subscribe to this service from your local telephone

company for this feature to work on your telephone.

• The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

with the caller ID service.

• If you subscribe to DSL service, install a DSL ﬁlter to the telephone line between the telephone

base and the telephone line jack. Contact your DSL service provider for ﬁlter information.

The system does

• Make sure you subscribe to caller ID with call waiting features provided by the local telephone

company.

• The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

with caller ID service.

not receive caller ID

or the system does

not display caller ID

during call waiting.

• If you subscribe to DSL service, install a DSL ﬁlter to the telephone line between the telephone

base and the telephone line jack. Contact your DSL service provider for ﬁlter information.

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Troubleshooting

Problem

Suggestion

Caller ID entries

do not match the

numbers I need to

dial.

• Although the call log entries you receive are 10 digits, (the area code plus the 7-digit number,)

in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a

1 plus the area code plus the seven digits. You can change the number of digits that you dial

from the call log.

• While reviewing the call log, press # repeatedly to display these dialing options for local and

long distance numbers before dialing or saving the telephone number.

CONNECTING... is

shown in the handset

display window. Why

don’t I get a dial tone

when I try to use this

telephone?

• The handset may be out of range. Move it closer to the telephone base.

• Make sure the power cord is securely plugged into the telephone base. Use a working electrical

outlet that is not controlled by a wall switch.

• Reset your telephone by unplugging the power adapter from the telephone base. Disconnect

the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and

re-install the battery. Place the handset in the telephone base and allow up to one minute for

the handset and telephone base to synchronize.

•

Other electronic products may prevent your handset and telephone base from communicating

with each other. Try installing your telephone base as far away from these electronic devices as

possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room

monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

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Troubleshooting

Problem

Suggestion

The answering system • Make sure the answering system is on. When the answering system is on, the red light on the

does not answer after

the correct number of

rings.

ANSWER ON/OFF key should be lit.

• If toll saver is activated, the number of rings changes to two when there are new messages

waiting (page 28).

• If the memory is full or if the answering system is off, the system will answer after ten rings.

• In some cases, the answering system will be affected by the ringing system used by the local

telephone company.

The outgoing

announcement is not

clear.

• When recording the announcement, make sure you speak in a normal tone of voice about nine

inches from the telephone base.

• Make sure there is no background noise (television, music, trafﬁc, etc.) when recording.

The messages on

the system are very

difﬁcult to hear.

/VOL

• Press VOL

on the telephone base to increase the speaker volume.

The answering system • Make sure the answering system is on.

does not record

messages.

• If the answering machine memory is full, it will not record new messages until some old

messages are deleted.

The messages on the • If a caller leaves a very long message, part of it may be lost when the system disconnects the

answering system are

incomplete.

call after 90 seconds.

• If the memory on the system becomes full during a message, the system stops recording and

disconnects the call.

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

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Troubleshooting

Problem

Suggestion

The answering system • Make sure your remote access code is correct (page 29).

does not respond to

remote commands.

• Make sure you are calling from a touch-tone telephone. When dialing a number, there should

be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the

answering system.

• The answering system may not detect the remote access code when your announcement is

playing. Wait until the announcement is over before entering the code.

• There may be interference on the telephone line you are using. Press the dial pad keys ﬁrmly

when dialing.

Common cure for

electronic equipment.

• If the telephone is not responding normally, try putting the cordless handset in the telephone

base or the charger. If it does not seem to respond, try the following (in the order listed):

• Disconnect the power to the telephone base.

• Disconnect the battery on the cordless handset.

• Wait a few minutes before connecting power to the telephone base.

• Re-install the battery and place the cordless handset in the telephone base or charger.

• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up

to one minute for this to take place.

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Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can

communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or ofﬁce.

When the handset is out of range, the handset will display CONNECTING.... NOT AVAILABLE AT THIS TIME will be displayed if access is denied.

If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press

the telephone base, then press /FLASH to answer the call.

/FLASH. Move closer to

If the handset moves out of range during a telephone conversation, there might be interference.

To improve reception, move closer to the telephone base.

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoor in the rain, or handle it with wet hands. Do not install the telephone base near a

sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during

storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.

Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into the water, DO NOT

RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

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About cordless telephones

•

Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and

the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within

range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

•

Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled

by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.

Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent

such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless

telephone farther away from the TV or VCR will often reduce or eliminate the interference.

•

Rechargeable batteries: This product contains either nickel-cadmium or nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in

order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe

proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned

or punctured, they could release caustic material which could cause injury.

Warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided

in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used

normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the

United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective

Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or

refurbished Product of the same or similar design. We will retain the defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s

option, is your exclusive remedy. VTech will return repaired or replacement Products to you in working condition. You should expect the repair or replacement to

take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under

the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired

or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty, whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. A product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect,

inundation, ﬁre, water or other liquid intrusion; or

2. A product that has been damaged due to repair, alteration or modiﬁcation by anyone other than an authorized service representative of VTech; or

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Warranty

3. A product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or

4. A product to the extent that the problem is caused by use with non-VTech accessories; or

5. A product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

6. A product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional

purposes (including but not limited to Products used for rental purposes); or

7. A product returned without valid proof of purchase (see item 2 below); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service,

please review the user’s manual - a check of the Product controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges

incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery

or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,

or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further

repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difﬁculty; and

2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing address, and telephone number.

Other Limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product.

VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other

express warranties. No one is authorized to make modiﬁcations to this limited warranty and you should not rely on any such modiﬁcation.

State/Provincial Law Rights: This warranty gives you speciﬁc legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of ﬁtness for a particular purpose and merchantability (an unwritten warranty that the Product is ﬁt for ordinary use)

are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation

may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost

proﬁts or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use

of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may

not apply to you.

Please retain your original sales receipt as proof of purchase.

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FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the

equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured

when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according

to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of

the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20

cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

This Class B digital apparatus complies with Canadian ICES-003.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA).

The label on the back or bottom of this equipment contains, among other things, a product identiﬁer in the format US:AAAEQ##TXXXX. This identiﬁer must be

provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements

adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also

compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are

called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identiﬁer (e.g., if ## is 03, the REN is 0.3). In most, but

not all areas, the sum of all RENs should be ﬁve (5.0) or less. For more information, please contact your local telephone company.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection

of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a

qualiﬁed installer.

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FCC, ACTA and IC regulations

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only

be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company

is required to notify you before interrupting service. If advance notice is not practical, you will be notiﬁed as soon as possible. You will be given the opportunity

to correct the problem and the telephone company is required to inform you of your right to ﬁle a complaint with the FCC. Your telephone company may make

changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify

you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, ﬁre, medical) in these locations. If you do store

or test emergency numbers, please:

Remain on the line and brieﬂy explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including

interference that may cause undesired operation.

The term ‘’IC: ‘’ before the certiﬁcation/registration number only signiﬁes that the Industry Canada technical speciﬁcations were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected

to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of

all the devices does not exceed ﬁve.

This product meets the applicable Industry Canada technical speciﬁcations.

The RBRC^®seal

The RBRC^®seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program

to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC^®program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste,

which may be illegal in your area.

VTech’s participation in RBRC^®makes it easy for you to drop off the spent battery at local retailers participating in the RBRC^®program

or at authorized VTech product service centers. Please call 1-800-8-BATTERY

for information on Ni-MH battery recycling and

disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment

and conserving natural resources.

RBRC^®is a registered trademark of Rechargeable Battery Recycling Corporation.

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Technical speciﬁcations

Frequency control

Crystal controlled

PLL synthesizer

Transmit frequency

Telephone base: 5725-5850 MHz

Handset: 2400-2483 MHz

Receive frequency

Telephone base: 2400-2483.5 MHz

Handset: 5725-5850 MHz

Channels

Nominal effective range

Maximum power allowed by FCC and IC. Actual operating range may vary according

to environmental conditions at the time of use.

Size

Handset: 139.0mm X 49.0mm X 39.0mm

Telephone base: 177.1mm X 127.2mm X 100.4mm

Charger: 79mm X 90.6mm X 58.4mm

Weight

Handset: 145.0 grams (including battery)

Telephone base: 423.8 grams

Charger: 72.74 grams

Power requirements

Memory

Handset: 3 cells AAA 3.6V 550mAh NiMH battery

Telephone base: DC 9V@ 600mA

Charger: DC 9V @200mA

Directory: 50 memory locations; up to 32 digits and 16 characters per location

Call log: 50 memory locations

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Index

About caller ID 21

About cordless telephones 50

Activate the answering system 27

Delete a directory entry 20

Delete all messages from the answering

system 32

Handset display screen messages 35

Handset icons 37

Handset layout

Advanced operation

Answer an incoming call during an

intercom call 16

Answer calls 12

Answering system operation 26

Answering system setup 27, 28

Delete a redial entry 25

Delete from directory 20

Delete your announcement 31

Desk/table bracket installation

Dial a call log entry 23

Dial a directory entry 19

Dial from redial 25

Dial type 1 1

Handset lights 37

Important safety instructions 39

Index

Install handset battery

Installation

Intercom 14

Directory 17

Basic operation

Battery 3, 38

DSL ﬁlter

Key tone 10

Edit a directory entry 20

End calls 12

Call log 21

Call log display screen messages 24

Call waiting 12

Language 10

Exchangeable colorful handset ring

Chain dialing 16

Character chart 18

Clear voicemail 1 1

Commands during playback

mode 33

Maintenance

Make calls 12

FCC, ACTA and IC regulations 52

Find handset 13

Make CID entries ready to dial 23

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Index

Message playback 31

Message window displays 34

Missed calls indicator 22

Voicemail 11

Save an entry to the directory 23

Search the directory 19

Set message alert tone 29

Set number of rings 28

Set remote access code 29

Set telephone base ringer 29

Set the clock 27

Wall mounting bracket installation

Warranty 50

New message indication 31

Operating range

Options during playback 31

Outgoing announcement 30

Speakerphone 12

Store a directory entry 17

Switch between external and intercom

call 15

Parts checklist

Play your announcement 30

Technical speciﬁcations

Telephone base installation

Record a memo 32

Record and play memos 32

Record your own announcement 30

Redial list 25

Telephone base layout

Telephone base lights 37

Telephone settings

Temporary tone dialing 13

Transfer an external call 15

Troubleshooting 40

Remote access 33

Remote access commands 33

Review the call log 22

Ringer mute 13

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VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES.

Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon

Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.

Printed in China.

91-001419-070-100

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User’s manual

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Models:

DS4121-3/DS4122-3/

DS4121-4/DS4122-4

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