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CORDLESS Troubleshooting TAGS
250 De-register and register
De-register handset from the E2525, E2600B and E2555
Please take the Handset out of the Base before de-registering. Using the [SOFT] Keys on
the Base, press MENU, then press the Down arrow twice until BASE SETTINGS is
highlighted. Press OK, then press MUTE 3 times and FLASH twice. This will deregister
the unit, please see more info to re-register.
Adding Handsets / Registering Handsets
Your telephone can accommodate up to 8 cordless Handsets. You can add new Handsets
(Model E250, sold separately) at any time, but each must be registered with the Base
before use.
Before using a new Handset, you must register it with the Base. There will be an R in the
upper left hand corner of the display. The Display will read "ENTER BASE ID". Use the
keypad on the Handset to enter Base ID. (To find this number, go to the Base, press
[MENU], scroll down to select DISPLAY BASE ID, then press OK.) Once you have
entered the Base ID number, press OK (middle key under the display). The unit will
display "SEARCHING FOR BASE" and then "FOUND BASE". Your Handset will then
be ready to use.
The Handset provided with your telephone is automatically registered as Handset 1.
Additional Handsets will be assigned numbers in the order the are registered (2, 3, 4, etc.)
up to a maximum of eight.
De-register 250 from the E2520 Base
Take the Handset out of the Base, press [*] [*] [3] [3] [5] [7] [8] [2] on the Base. This
will de-register all of the Handsets at one time. See more information to register them
again.
NOTE: The Base ID code is located on the bottom of the Base.
Adding new Handsets / registering the Handset
Your telephone can accommodate up to 8 cordless Handsets. You can add new Handsets
(Model E250, sold separately) at any time, but each must be registered with the Base
before use.
Before using a new Handset, you must register it with the Base. There will be an R in the
upper left hand corner of the Display. The Display will read "ENTER BASE ID". Use the
keypad on the Handset to enter the Base ID. (To find this number, go to the Base, on the
bottom of the Base will be a white sticker that reads BS ID CODE. The code will start
with a 36. Once you have entered the Base ID number, press OK (middle key under the
display). The unit will display "SEARCHING FOR BASE" and then "FOUND BASE".
Your Handset will then be ready to use.
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The Handset provided with your telephone is automatically registered as Handset 1.
Additional Handsets will be assigned numbers in the order the are registered (2, 3, 4, etc.)
up to a maximum of eight.
Keypad Tone Feature - Vtech Telephones
When the Keypad Tone Feature is ON but the handset is OFF (i.e. in standby):
You will hear loud tones being emitted through the external speaker on the back of the
handset when you press any handset button except for the volume key.
When the Keypad Tone Feature is ON and the handset is ON (i.e. you pressed the
[PHONE] button to make a call, you have dial tone and you are NOT on the
Speakerphone):
1.You will hear the tones from the number buttons ([0] - [9]), the asterisk ([*]), the pound
([#]), and the [SOUND SELECT] button ONLY through the earpiece on the handset (the
receiver / internal speaker).
a) The earpiece on the handset (the receiver / internal speaker) is where you hear the dial
tone. The above key tones will have the same approximate volume as the dial tone.
b) You WILL NOT hear these tones loudly through the external speaker on the back of
the handset.
2.You will hear the loud tones from the [PHONE/FLASH] button, the [OFF] button, the
[SOFTKEY] buttons ( the 2 unnamed buttons under the display), and the [SPEAKER]
button being emitted through the external speaker located on the back of the handset.
When the Keypad Tone Feature is OFF and the handset is OFF (i.e. in standby):
You will not hear any key tones from any handset buttons.
When the Keypad Tone Feature is OFF and the handset is ON (i.e. you have pressed the
[PHONE] button to make a call, you have dial tone and you are NOT on the
Speakerphone):
1.You WILL hear the tones from the number buttons ([0] - [9]), the asterisk ([*]), the
pound ([#]), and the [SOUND SELECT] button through the earpiece on the handset (the
receiver/internal speaker). This is NORMAL operation.
a) The above key tones will have the same approximate volume as the dial tone.
b) You WILL NOT hear these tones being emitted through the external speaker located
on the back of the handset.
c) You will not hear any tones from the [SOFTKEY] buttons (the two unnamed buttons
under the display), or the [SPEAKER] button.
When the Keypad Tone Feature is OFF and the Speakerphone on the handset is ON:
1.You WILL hear the tones from the number buttons ([0] - [9]) emitted through the
external speaker on the back of the handset.
a) When the speakerphone is on, this is also where you hear the dial tone emitted.
b) The above key tones will have the same approximate sound and volume as the dial
tone.
2.You will not hear any tones from the [SOUND SELECT] button, the [SOFTKEY]
buttons (the two unnamed buttons under the display), or the [SPEAKER] button.
When the Keypad Tone Feature is ON and the Speakerphone on the handset is ON:
1.You will hear the tones from the number buttons ([0] - [9]), the [SOFTKEY] buttons
(the two unnamed buttons under the display), the [SPEAKER] button, the [PHONE]
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button, and the [OFF] button emitted through the external speaker on the back of the
handset.
2.You will not hear any tone when you press the [SOUND SELECT] button.
Keypad Tone Feature
When the Keypad Tone Feature is ON but the handset is OFF (i.e. in standby):
You will hear loud tones being emitted through the external speaker on the back of the
handset when you press any handset button except for the volume key.
When the Keypad Tone Feature is ON and the handset is ON (i.e. you pressed the
[PHONE] button to make a call, you have dial tone and you are NOT on the
Speakerphone):
1.You will hear the tones from the number buttons ([0] - [9]), the asterisk ([*]), the pound
([#]), and the [SOUND SELECT] button ONLY through the earpiece on the handset (the
receiver / internal speaker).
a) The earpiece on the handset (the receiver / internal speaker) is where you hear the dial
tone. The above key tones will have the same approximate volume as the dial tone.
b) You WILL NOT hear these tones loudly through the external speaker on the back of
the handset.
2.You will hear the loud tones from the [PHONE/FLASH] button, the [OFF] button, the
[SOFTKEY] buttons ( the 3 unnamed buttons under the display), the
[XFER/INTERCOM] button and the [SPEAKER] button being emitted through the
external speaker located on the back of the handset.
When the Keypad Tone Feature is OFF and the handset is OFF (i.e. in standby):
You will not hear any key tones from any handset buttons.
When the Keypad Tone Feature is OFF and the handset is ON (i.e. you have pressed the
[PHONE] button to make a call, you have dial tone and you are NOT on the
Speakerphone):
1.You WILL hear the tones from the number buttons ([0] - [9]), the asterisk ([*]), the
pound ([#]), and the [SOUND SELECT] button through the earpiece on the handset (the
receiver/internal speaker). This is NORMAL operation.
a) The above key tones will have the same approximate volume as the dial tone.
b) You WILL NOT hear these tones being emitted through the external speaker located
on the back of the handset.
c) You will not hear any tones from the [SOFTKEY] buttons (the three unnamed buttons
under the display), the [XFER/INTERCOM] button or the [SPEAKER] button.
When the Keypad Tone Feature is OFF and the Speakerphone on the handset is ON:
1.You WILL hear the tones from the number buttons ([0] - [9]) emitted through the
external speaker on the back of the handset.
a) When the speakerphone is on, this is also where you hear the dial tone emitted.
b) The above key tones will have the same approximate sound and volume as the dial
tone.
2.You will not hear any tones from the [SOUND SELECT] button, the [SOFTKEY]
buttons (the three unnamed buttons under the display), the [XFER/INTERCOM] button,
or the [SPEAKER] button.
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When the Keypad Tone Feature is ON and the Speakerphone on the handset is ON:
1.You will hear the tones from the number buttons ([0] - [9]), the [SOFTKEY] buttons
(the three unnamed buttons under the display), the [XFER/INTERCOM] button, the
[SPEAKER] button, the [PHONE] button, and the [OFF] button emitted through the
external speaker on the back of the handset.
2.You will not hear any tone when you press the [SOUND SELECT] button.
5860 Ringer On/Melody Selection
Turn Ringer On
1.Press any [NavKey] button to get to the Handset Menu.
2.Press the left, right, up or down [NavKey] button to highlight Sounds and Alerts
(handset with musical note icon), then press the center [NavKey] button to select.
3.Press the left, right, up or down [NavKey] to highlight Ringer Control (the bell icon),
then press the center NavKey button to select.
4.Press the down [NavKey] button to highlight RINGER.
5.Press the left or right [NavKey] button to change the ringer status from Off to On.
6.Press the [SOFT] Key under SAVE.
Choose Ringer Melodies
1.Press any [NavKey] button to get to the Handset Menu.
2.Press the left, right, up or down [NavKey] button to highlight Sounds and Alerts
(handset with musical note icon), then press the center [NavKey] button to select.
3.Press the left, right, up or down [NavKey] to highlight Ringers (the musical note icon),
then press the center [NavKey] button to select.
4.Press the up or down [NavKey] button to highlight the different melodies. You will
hear a sample of the melody you have highlighted.
5.Press the [SOFT] Key under SAVE when you have chosen the melody you want.
Adjust Ringer Volume
1.Press any [NavKey] button to get to the Handset Menu.
2.Press the left, right, up or down [NavKey] button to highlight Sounds and Alerts
(handset with musical note icon), then press the center [NavKey] button to select.
3.Press the left, right, up or down [NavKey] button to highlight RINGER CONTROL
(the bell icon), then press the center button of the [NavKey] to select.
4.Press the left or right [NavKey] button to select the volume level. With each press of
the button a sample of the volume is played.
5.Press the [SOFT] Key under SAVE.
To access the complete owner's manual. Click on the Red Top icon (located in the upper
right hand corner of this page).
2256/1256 - 2325/2365 Replace
This process is only to be used for the models 2256/1256, 2325, 2365 on the symptoms
below:
·Every call customer hears pause in conversation, other end hears beeps.
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·Every call conversation cuts in and out, other end hears beeps.
1.Advise the customer that you (the rep) will place a no charge replacement order that
will be shipped via UPS service, which should arrive within 14 days. Advise the
customer that they will also receive a prepaid ARS label sent via US Mail to return their
original unit (no charge will be incurred by the customer).
2.The rep will be responsible for placing the order for the unit using the EXCHANGE-
IW promo code in COPS and changing the shipping method to Free Shipping.
3.After placing the order, send an internal referral commitment to the [AAT ARS
LABEL] team.
If you have any questions regarding this information, please see your supervisor. It is
very important that every one understands this process and begins using it immediately.
NOTE: THE CUSTOMER MAY RECEIVE A 2256 FOR A 1256. THE TWO MODELS
ARE IDENTICAL.
NOTE: THE CUSTOMER MAY RECEIVE A 2325 FOR A 2365. THE TWO MODELS
ARE IDENTICAL.
T-Switch
A standard hearing aid consists of a high gain amplifier between a microphone and
receiver. If you put a cup over the ear such as a telephone handset, there is serious
feedback and squealing. The remedy is to add a "T-Switch" in the hearing aid that
disconnects the microphone and replaces it with a coil of wire. The phone receiver also
has a coil of wire (HAC coil), and so these two coils form a transformer when they are in
close proximity. Transformers transmit the signal magnetically rather than acoustically.
The T-Coil in the hearing aid picks up any magnetic energy in close proximity. Spread
spectrum phones produce a magnetic field when the RF transmitter turns on and off
repeatedly. This magnetic energy can be picked up as static or hum in a hearing aid, but
is usually a much lower level than the intended audio transmitted from the HAC coil.
Generally, non-spread spectrum phones will perform better with hearing aids.
process for T2406 calls
If the customer has had his or her unit longer than 45 days:
1. Advise the customer to mail his or her entire product to the San Antonio Returns
Center using the normal in warranty repair shipping and return process.
2. Advise the customer that upon receiving his or her telephone product at our San
Antonio Returns Center, he or she will receive a similar or upgraded replacement model
within 3 business days.
If the customer has had his or her unit less than 45 days or refuses to pay shipping costs
to return their product for in warranty service:
Do not send the customer back to the retailer. Offer to issue a replacement order and
send a prepaid ARS label via US Mail for him or her to ship their original product back at
no charge to them.
· If this is the case, it will be necessary for you to place an order for the VTech T2406
using the EXCHANGE-IW promo code in COPS and use regular standard shipping. (The
customer will receive the replacement within 3-Business days.)
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· After placing the order, send an internal referral commitment to the [VTECH ARS
LABEL] team for a prepaid UPS ARS Label to be sent to the customer.
NOTE: DO NOT SEND THESE CUSTOMERS BACK TO THE RETAILER FOR
REPLACEMENT (EVEN IF THEY ARE WITHIN THE FIRST 30 DAYS OF
PURCHASE). IT IS IMPORTANT THAT YOU FOLLOW THIS PROCESS.
Process for gz2434 Calls
If customers call with the one or more of the following symptoms: Static/Noise; Five
Beeps; Call is Fading or Cutting In and Out; No Connect and the final resolution is
repair, follow the below steps:
1.Advise the customer that you will place a no charge replacement order that will be
shipped via express service, which should arrive within 1-3 business days. Advise the
customer that they will also receive a prepaid UPS ARS label sent via US Mail to return
their original unit (no charges will be incurred by the customer).
2.You will need to place a no charge replacement order for the VTech GZ2434 using the
CSAT promotion code in COPS and change the shipping method to Free Shipping-
Overnight (manager use only) $0.
3.After placing the order, it will be necessary to send an internal referral commitment to
the [VTECH ARS LABEL] team requesting an ARS label be sent to the customer.
If the customer is not satisfied with the express shipped replacement, offer to extend their
manufacture's warranty for 6 months (this is different than a Protection Plan; Protection
Plans should never be given out as a negotiation method).
Turning Message Light Off
If the Message Light on the Base does not go off even after you've listened to voice mail
messages:
1.Press [PROG/CHAN].
2.Press [>] until the screen displays: MESSAGES WAITING.
3.Press [SELECT]. The screen displays: LIGHTS OFF: YES.
4.Press [SELECT] again to turn off the Message Waiting Light on Base.
2600 De-Register
2600 registered to a 2651
·In the idle mode, at the Base Unit keypad, press [*] [*] [3] [3] [5] [7] [8] [2].
2600 registered to a 2656 or 2670
·Unplug power from the Base.
·Hold down [PAGE] while reconnecting power. When the In Use Light blinks, release the
[PAGE] key.
·Hold down [PAGE] for 5 seconds. When the In Use Light begins to flash, release the
[PAGE] key.
·The Handset Charging Light will blink 5 times. Within 5 seconds from when it stops
blinking, press [PAGE] once
Registration of the 2600
·After charging the Handset, remove it from its Charge Cradle. If the screen displays
SEARCHING FOR BASE, Press NEW. If the screen displays ENTER BASE ID, go to
step 2.
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·Enter the 15 digit Base ID Code, located on the underside of the Base Unit. The ID Code
can include numbers (0-9) and characters (*,#).
·Press OK. The Handset will display: PLEASE WAIT!
·Wait approximately 15 seconds. The Handset will display FOUND BASE.
NOTE: Occasionally, it will take longer than 15 seconds for the Handset to find the Base
Unit. This is normal.
If the Handset displays: BASE BUSY TRY LATER, this indicates that the system is in
use. Wait until the Base Unit is in the idle (on hook) mode, and repeat steps 2 to 4.
Explanation of Why the TeleZapper Should Be Set On
'BASIC' to avoid interference with an Answering System
Once the Answering System picks up the line, the TeleZapper also seizes the line and
generates the tones which 'zap' telemarketers. When the TeleZapper is in 'advanced'
mode, the tones can stay on the line long enough that the Answering System may think
that an extension phone has been picked up (depending on the Answering System). If this
happens, the Answering System's Call Intercept/Interrupt feature will stop the recording
of the message, and since no extension has actually been picked up, the call will be
disconnected.
Twisted Pair Cords
Twisted pair cords are a type of phone cord wires used to reduce interference/crosstalk
between lines. Twisted pair cords consist of two insulated copper wires which are twisted
around each other to reduce interference from one wire to the other. The twisting of the
wire pairs is what reduces the interference.
Dual-Band Frequency
Our unit does utilize both the 5.8 and 2.4 GHz frequency bands simultaneously. The
dual-band technology provides a clear advantage over existing cordless phones in its
ability to avoid interference and provide optimal clarity in both received and transmitted
audio.
Since transmitting in the 5.8 GHz frequency requires more power, the Base station
transmits with the 5.8 GHz band (since it remains plugged to a power outlet all the time),
while the battery-operated Handset transmits in the 2.4 GHz band, so it can yield
optimum talk-time performance between battery charges.
Language Conversion
VT5831 LANGUAGE CONVERSION OF HANDSET MENUS
ENGLISH
SPANISH
FRENCH
CALLS LOG
GUIA DE LLAMADAS
REGISTRE D'APPEL
INTERCOM
INTERCOMUNICADOR
INTERPHONE
HANDSET SETTINGS
CONFIG AURICULAR
REGLAGES COMBINE
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SET TIME
PONER TIEMPO
REGLER L'HEURE
CLOCK MODE
MODO RELOJ
MODE HORLOGE
REGISTER
REGISTRAR
REGISTRE
RINGER VOLUME
TIMBRE VOLUMEN
SONNERIE VOLUME
RINGER MELODY
TIPO DE TIMBRE
SONNERIE MELODIE
VIBRATE CONTROL
CTRL VIBRACION
MODE VIBRATION
LOW BATT TONE
TONO DE BAT BAJA
SON PILE FAIBLE
RANGE TONE
TONO DE RANGO
SON DE PORTEE
KEYPAD TONE
TONO DE DECLADO
SON DU CLAVIER
CONTRAST
CONTRASTE
CONTRASTE
LANGUAGE
IDIOMA
LANGUE
TO CHANGE HANDSET MENU FROM SPANISH:
Press MENU.
Scroll down to CONFIG AURICULAR. Press OK.
Scroll down to IDIOMA. Press OK.
Scroll up to INGLES (English) or scroll down to FRANCES (French). Press OK.
TO CHANGE HANDSET MENU FROM FRENCH:
Press MENU.
Scroll down to REGLAGES COMBINE. Press OK.
Scroll down to LANGUE. Press OK.
Scroll up to ANGLAIS (English) or ESPAGNOLE (Spanish). Press OK.
LANGUAGE CONVERSION OF BASE MENUS
ENGLISH
SPANISH
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FRENCH
CALLS LOG
GUEA DE LLAMADAS
REGISTRE D'APPEL
BASE SETTINGS
CONFIG BASE
REGLAGES BASE
DISPLAY BASE-ID
NUMERO DE BASE
NUMERO DE BASE
RINGER VOLUME
TIMBRE VOLUMEN
SONNERIE VOLUME
RINGER MELODY
TIPO DE TIMBRE
SONNERIE MELODIE
KEYPAD TONE
TONO DE DECLADO
SON DU CLAVIER
TONE/PULSE
TONOS/PULSOS
TONALITE/IMPUL
CONTRAST
CONTRASTE
CONTRASTE
LANGUAGE
IDIOMA
LANGUE
TO CHANGE BASE MENU FROM SPANISH:
Press MENU.
Scroll down to CONFIG BASE. Press OK.
Scroll down to IDIOMA. Press OK.
Scroll up to INGLES (English) or scroll down to FRANCES (French). Press OK.
TO CHANGE BASE MENU FROM FRENCH:
Press MENU.
Scroll down to REGLAGES BASE. Press OK.
Scroll down to LANGUE. Press OK.
Scroll up to ANGLAIS (English) or ESPAGNOL (Spanish). Press OK.
2461 De-register
There are 2 different versions of this unit. If the customer has a tone/pulse switch on the
bottom of the Base, please use on of the procedures for Mk1. If they do not have a
tone/pulse switch on the bottom of the set, please use the procedure for Mk2a.
VT2461 Mk1 DEREGISTER ALL HANDSETS
1.Unplug power from the Base. Remove spare battery pack.
2.Hold down [PAGE] while reconnecting power. When the POWER light begins to
blink, release the [PAGE] key.
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3.Hold down [PAGE] key for 5 seconds. When the LINE IN USE light begins to flash,
release the [PAGE] key.
4.The HANDSET CHARGING light will blink 5 times. Within 5 seconds from when it
stops blinking, press [PAGE] once.
VT2461 Mk1 DEREGISTER A SINGLE HANDSET
1.Unplug power from the Base. Remove spare battery pack.
2.Hold down [PAGE] while reconnecting power. When the POWER light begins to
blink, release the [PAGE] key.
3.Press [PAGE] 1 to 4 times, corresponding to the Handset you wish to deregister.
4.Once you complete step #3, the HANDSET CHARGING light will blink back to you
the number of times corresponding to the Handset you wish to deregister. Within 5
seconds from when it stops blinking, press [PAGE] once.
VT2461 Mk2a
1.Unplug power from the Base. Remove spare battery pack.
2.Hold down [PAGE] while reconnecting power. When the Base Display says 'Pr',
release [PAGE].
3.Press [MENU]. The Display will say 'rh'.
4.Press [SELECT] to choose h1, h2, h3, h4 or AL (all).
5.Press [TIME/SET] to confirm.
Unplug power from the Base, then reconnect power to complete deregistration.
2455 De-register
DEREGISTER ALL HANDSETS
1.Unplug power from the Base. Remove spare battery pack.
2.Hold down [PAGE] while reconnecting power. When the POWER light begins to
blink, release the [PAGE] key.
3.Hold down [PAGE] for 5 seconds. When the LINE IN USE light begins to flash,
release the [PAGE] key.
4.The HANDSET CHARGING light will blink 5 times. Within 5 seconds from when it
stops blinking, press [PAGE] once.
DEREGISTER A SINGLE HANDSET
1.Unplug power from the Base. Remove spare battery pack.
2.Hold down [PAGE] while reconnecting power. When the POWER light begins to
blink, release the [PAGE] key.
3.Press [PAGE] 1 to 4 times, corresponding to the Handset you wish to deregister.
4.Once you complete step #3, the HANDSET CHARGING light will blink back to you
the number of times corresponding to the Handset you wish to deregister. Within 5
seconds from when it stops blinking, press [PAGE] once.
8 inch 4 conductor line cord
Perform the following:
-Advise the customer that we will send him a replacement 8 inch 4 conductor line cord.
-Inform the customer that he or she will receive the new replacement cord in U.S. Mail.
-Verify and update the customer's profile with all address and telephone information.
-Place an internal referral request via CRSS to Research Advisor to place an order for the
replacement line cord.
Perform the following:
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- Advise the customer that you are sending him or her a brand new replacement set
(Cordless 2230 or 2255 whichever the customer has). If the customer does not want the
replacement, advise him or her to return their unit to the place of purchase. Stop! If the
customer accepts the replacement 2230/2255 continue....
- Inform the customer that he or she will receive the new replacement set(s) within 14
business days. Explain that you will also send an ARS label (via US Mail) for him or
her to return his or her original unit.
- Verify and update the customer's profile with all address and telephone information.
- Access DES and enter a replacement order for the customer.
- You will then need to place another commitment (via the internal referral team [OSG-to
place an SAP order]) requesting an ARS Label be sent to the customer.
Deregistration process for V2421
1.If base is plugged in, disconnect the DC connector from it and wait at least 10 seconds
before proceeding.
2.Hold down the [PAGE] button while reconnecting the DC cord to the base. Continue
to hold down the [PAGE] button for 5 seconds after reconnecting power.
3.Release the [PAGE] button.
4.Press the [PAGE] button from 1 to 5 times, depending on the handsets you wish to
deregister:
1 press deletes HS1: 2 presses deletes HS2; etc. 5 presses deletes all.
The Base LED will flash with each key press.
5.After entering the handset(s) to delete, the base will flash back the number of key
presses entered.
6.Once the LED stops flashing, press [PAGE] once. Your mission is complete.
Access to SoundCard
Access to SoundCard
1.Press start
2.Programs
3.Accessories
4.Entertainment/multimedia
5.Volume control ( this will open the master volume control)
6.Go to Options and select Properties
Select Line In
1.Press start
2.Programs
3.Accessories
4.Entertainment/multimedia
5.Volume control ( this will open the master volume control)
6.Go to Options and select Properties
7.There will be an option to adjust Recording or playback volume control. Choose
Recording.
8.There is another section under recording where you pick which volume controls you
want to show on the bar. Make sure there is a check next to "line". If there is not, please
check it
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9.Hit "Ok". Now "line or Line In" should show up in the master volume control for
Recording. Please make sure that there is a check mark in the Select box under the "Line
or Line IN
10.Go to Options and Select Properties.
11.There should be an option to adjust Recording or playback volume control. Choose
Playback.
12.There is another section under playback where you pick which volume controls you
want to show on the bar. Make sure there is a check next to "line or Line in". If there is
not, please check it.
13.Hit "Ok". Now "line or Line in " should show up in the master volume control for
Playback. Please make sure that there is a check mark in the MUTE box under the "line
or line in". (it is possible that you may not have a MUTE option, it might be "SELECT".
If you have a choice to SELECT then do not check SELECT under LINE")
14.Now close the Master Volume Control.
Operating Range General
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and base can communicate
over only a certain distance --- which can vary with the locations of the base and handset,
the weather, and the construction of your home or office. For best performance, keep the
base antenna fully upright.
If you receive a call while you are out of range, the handset might not ring --- or if it does
ring, the call might not connect when you press [PHONE]. Move closer to the base, then
press [PHONE] to answer the call.
If you move out of range during a phone conversation, you might hear noise or
interference. To improve reception, move closer to the base.
If you move out range without pressing[OFF], your phone will be left "off the hook." To
hang up properly, walk back into range, periodically pressing [OFF].
Handset De-Registration (2455/2461)
1.Disconnect power to the Base (either unplug the DC connector from the bottom of the
Base or unplug the power supply from the outlet). Remove spare battery, if applicable.
2.Hold down the base PAGE key while applying power back to the Base. When the
POWER LED begins to blink, release the PAGE key.
THE USER HAS 15 SECONDS TO BEGIN THE NEXT STEP;OTHERWISE, THE
BASE WILL EXIT PROGRAM MODE.
3.Hold down the PAGE key for 5 seconds. The HANDSET CHARGING LED will be
lit, and after 5 seconds, the LINE IN USE LED will start to flash. Now release the PAGE
key.
4.The HANDSET CHARGING LED will blink 5 times and then go out. Within 5
seconds from when it stops blinking, press and release the PAGE key.
All handsets should now be deregistered.
Conference calls
When call is conferenced, two lines are being bridged through one telephone. The normal
loss that occurs between a station to station call is doubled when using the conference
call feature. The quality of transmission depends on many variables including the amount
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of line voltage available at the phone and the distance of miles between the two other
parties. Customer may consider 3-way calling service (if available through local telco) as
alternative. Customer is less likely to experience volume loss due to more direct routing
of conference.
Caller Id after 2nd ring
Most Telco's send out the Caller ID information between the 1st and 2nd ring. Some
Telco's send out this information later. If the machine answers the call before the
information is received, the Caller ID information will be lost. Please set the number of
rings to a number higher than 2. The customer may want to turn the machine off and
then let a call come in to see when the information arrives. You need to set the answering
system to answer the ring after the caller ID information arrives. Do not set it for the
same ring. If you have voice mail service, set it to answer at 6 rings.
Operating Range 2.4
This cordless operates in the 2.4 Gigahertz frequency band. Radio signals in this band
can penetrate small openings and reflect around obstructions more effciently than those
of conventional cordless telephones. This alows the unit to operate in areas that are
typically difficult for cordless phones.
Your cordless telephone operates at the maximum power allowed by the Federal
Communications Commission (FCC). Even so, your handset and base can communicate
only over a certain distance which can vary with the locations of the base and handset,
the weather, and the construction of your home or office.
Spread Spectrum Echo
This unit employs state-of-the-art frequency hopping spread spectrum (FHSS) technology
to achieve one of the longest ranges in the consumer cordless telephone industry. FHSS
is a digital technology that is also found in much more expensive cellular telephones.
Just as it is common to experience echo in some cellular telephone systems, some users
will experience occasional echo while using this phone. The presence and/or level of
echo will depend on the electrical characteristics of the connection between the phone
and user's local central office. This is normal operation. The customer can lower the
volume on the handset and this will decrease the echo.
Caller ID/Call Waiting Services
It may not be enough that the users subscribe to both services, they may also need to ask
the local phone company to combine Caller ID with Call Waiting, so that their Caller ID
product will be able to recognize names and numbers for a Call Waiting call, as well as,
for regular calls. There may be an additional charge for this combined feature. Their
phone company may use names for this combined feature that are not on this list, but
listed below are some of the more generally used names for this combined Caller ID with
Call Waiting service:
·Call Waiting ID, Caller ID/Call Waiting ID - Bell Atlantic
·Wait and See - Ameritech
·Call Waiting ID - PacBell, SW Bell
·Caller ID with Name on Call Waiting - SNET
in.
Operating Range 900
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This cordless operates in the 900 megahertz frequency band. Radio signals in this band
can penetrate small openings and reflect around obstructions more effciently than those
of conventional cordless telephones. This alows the unit to operate in areas that are
typically difficult for cordless phones.
Your cordless telephone operates at the maximum power allowed by the Federal
Communications Commission (FCC). Even so, your handset and base can communicate
only over a certain distance which can vary with the locations of the base and handset,
the weather, and the construction of your home or office.
Cardiac Pacemakers
THE FOLLOWING INFORMATION IS LOCATED AT THE BEGINNING OF THE
CIB
Cardiac Pacemakers (applies only to 900 MHz Digital Cordless Telephones):
Preliminary studies performed at the U.S.. Food and Drug Administration (FDA) and
elsewhere have shown that when digital wireless telephones using technology similar to
900 MHz Cordless Telephones are placed very close to implanted cardiac pacemakers,
interference with the operation of the pacemaker can occur. These preliminary studies
show that interference is not likely to occur when there is a reasonable distance between
the telephone and the implanted pacemaker and stops when the phone is set in the
"battery save mode" or moved so that it is more than 3 inches from the pacemaker.
Based on these preliminary studies, the FDA has concluded that digital wireless
telephones "do not seem to pose a significant problem for pacemaker wearers.
Until more is known, the FDA suggests that people with pacemakers may want to take
some simple precautions when using or carrying digital wireless telephones to ensure that
there is ample distance between the digital cellular telephone and the pacemaker -- by not
placing the phone next to the pacemaker implant (for example, in a shirt or coat pocket
directly over the pacemaker implant) when the phone is turned on ready to receive a call
and holding it to the ear opposite the side of the body where the pacemaker is implanted
when using the phone. Consult your physician or medical device manufacturer to
determine if additional precautions are necessary.
Volume Controls
Both the base unit and the handset have digital volume controls. The volume controls for
the speakerphone are located on the front face of the base unit. Press the volume up side
to increase the speaker volume and the volume down side to decrease the volume.
Holding either side down will continuously change the volume setting.
The volume controls for the handset are located on the side of the unit. Press the [^] (up)
or [v] (down) keys to increase or decrease the volume.
Date Code Sticker
The date code sticker can be found inside the handset battery compartment, on the bottom
of the base, or on the pretty box. It specifically indicates where and when the product
was manufactured.
Following is an example of what is shown on the sticker:
940101 B
2/7
CPS 2A
Note: If inputting the date code in the FCC field, use the following format:
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940101B2-7CPS2A (CRS will not accept a slash.)
The battery save feature will deactivate the ring approximately 60 seconds after being set.
After 60 seconds, the phone will enter "sleep mode". The phone will not ring or display
"incoming call" when the extension phones are ringing. If any button on the phone is
pressed, this will "wake up" the phone. If there is an incoming call within 60 seconds of
a button being pressed, the phone will ring. Once nothing has been pressed for another
60 seconds, the phone will go back into "sleep mode" and will not ring.
ToneLength
Tone length for most cordless telephones is 80-100 milliseconds.
Some services may require longer tones. You need to look for a phone that will continue
to produce a tone signal for as long as a digit is held down. We have many phones with
long tones.
Handset Warmth
It is normal to feel heat near the battery compartment on the cordless handset once the
battery has been fully charged. There is a component in the battery known as a
"separator" which converts excess energy to heat.
Relocate Phone In Home EMI + Sep/Phns
Interference generated by some radio equipment and electrical appliances and machinery
may travel through the air, affecting other types of equipment in close proximity.
Filters cannot help in this situation. Separating the objects may be the only solution.
Split Line w/Triplex + Verify 2 cond cord on line 1
If single line telephone equipment is also experiencing crosstalk, the customer may try
the following remedies:
1.Use shortest line cords possible.
2.Use 2 conductor line cords to connect all single line equipment.
3.Disconnect line 2 wires on any jack where not needed.
Crosstalk
If crosstalk occurs while phones are plugged into the network interface, inside wiring is
NOT the problem. Plug separate phones into the individual interfaces for each line.
Both lines will need to be in use at the same time to get valid test results.
TWO SINGLE LINE JACKS
Verify that 2 conductor line cord is connected to L1/L2 port on telephone. 4 conductor
cord may be used at L2 port.
SINGLE LINE TELEPHONE EQUIPMENT
If single line telephone equipment is also experiencing crosstalk, customer may try the
following remedies:
1.Use shortest line cords possible.
2.Use 2 conductor line cords to connect all single line equipment.
3.Disconnect line 2 wires on any jack where not needed.
TWO-LINE JACKS
·Use triplex adapter and 2 line cords at each affected two-line set.
·Connect cords to L1 and L2 on adapter (not L1+L2) cannot use wall phones with triplex
adapter.
Suggestions for reducing local telephone line recordings:
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·If possible advise your callers to leave a message.
·Check with the local telephone company and advise them 7-10 seconds of silence is
required for the answering system to disconnect.
NOTE: Charges may apply
Call Waiting disconnects answering system
Answering System senses a fluctuation in line voltage caused by the Call Waiting signal
and disconnects.
Contact Local Telephone Company for possible solutions.
External Antennas
Additional external antennas are not recommended for the following reasons:
·AT&T cordless telephones are designed to ensure that the power output of the set does
not exceed standards set by the FCC. The maximum power output allowed is .1 watt (or
100 milliwatts).
·Any attachment to a cordless telephone which increases the power output is in violation
of FCC regulations.
·Once the product is opened in order to connect the external antenna, the warranty is
voided.
Hearing Aid Compatibility
This product is compatible with inductively coupled hearing aids.
Use of any other amplification devices near or on the cordless product may produce
squealing, whistling, or feedback.
·If you use a hearing aid in only one ear, cradle the handset to the other ear to try to avoid
microphone feedback.
·Remove or turn off the hearing aid when using the handset.
·Use a different extension telephone if you are unable to use the product without
assistance of a hearing aid.
Information regarding inductively coupled hearing aids:
·This type of hearing aid is usually equipped with a T (telephone ) switch, specifically
installed for improved amplification with telephone use.
·Flip the T switch to the telephone position to turn off the hearing aid microphone and
turn on the inductive pickup coil that receives voice signals through a magnetic field
generated by some telephone handset.
·Not all telephones generate a sufficiently strong magnetic field to couple to these hearing
aids.
·Those that do are labelled Hearing Aid Compatible by AT&T.
Hearing Aid Compatibility
This product is compatible with inductively coupled hearing aids.
Clean Charging Contacts
·Each month clean handset and base charging contacts using a pencil eraser or a cloth to
eliminate deposit accumulation.
·Charge light should come on when handset is cradled in base.
·Charge handset for 10 hours.
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Calling in same Area Code
Many LTCO's are changing their dialing sequence to 0 +, or 1 +, 10-digit dialing (0 + 0r
1 + area code + seven-digit phone number) for all long distance calls that are made within
the same area code. All 0 +, or 1 +, 7-digit dialing within the same area code will be
eliminated. This also means that local credit card and operator assistance calls that
traditionally have been 0 + 7 dialed calls will now require 0 + 10 dialing. You will
continue 0 + or 1 + 10 digit dialing for long distance calls into other area codes as you do
today.
Recradle unplug AC
1.Unplug the AC adapter from the wall outlet.
2.Remove battery cover on handset.
3.Unplug batteries from back of handset.
4.Wait 15 seconds and reinstall batteries securely.
5.Replace battery cover.
6.Recradle handset in base, replug AC adapter and wait 15 seconds.
7.Pick up handset and press phone.
NOTE: Be sure batteries have been charged recently.
Recradle unplug AC
1.Unplug the AC adapter from the wall outlet.
2.Remove battery cover on handset.
3.Unplug batteries from back of handset.
4.Wait 15 seconds and reinstall batteries securely.
5.Replace battery cover.
6.Recradle handset in base, replug AC adapter and wait 15 seconds.
7.Pick up handset and press phone.
NOTE: Be sure batteries have been charged recently. If not, charge batteries fully for 16
Hours.
Handset Locked Up (Battery ) :
1.Remove battery cover on handset.
2.Unplug battery from back of handset.
3.Wait 15 seconds.
4.Reinstall battery securely.
5.Replace battery cover.
6.Recradle handset in base for 15 seconds.
7.Pick up handset and press phone.
NOTE: Be sure batteries have been charged recently.
Handset Locked Up (Battery ) :
1.Remove battery cover on handset.
2.Unplug battery from back of handset.
3.Wait 15 seconds.
4.Reinstall battery securely.
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5.Replace battery cover.
6.Recradle handset in base for 15 seconds.
7.Pick up handset and press phone.
NOTE: Be sure batteries have been charged recently. If not, charge batteries fully for 16
hours.
Common Cure
If the unit does not seem to be responding normally, then try putting the handset in the
base to reinitialize the unit. If it still does not seem to respond after doing this a few
times, do the following (in the order listed):
1.Unplug the power cord.
2.Remove the handset battery.
3.Wait a few minutes.
4.Plug the power cord into an electrical outlet.
5.Install the handset battery.
6.Put the handset in the base to reinitialize.
Base Unit Locked Up:
1.Recradle handset in base.
2.Unplug AC adapter from wall outlet.
3.Wait 15 seconds.
4.Reconnect AC adapter.
5.Wait 15 seconds.
6.Pick up handset and press PHONE button.
Single Audio Path Mutes
Ringing from another line may briefly mute a conversation since this product is designed
with a single audio path. This is a normal occurence.
Chirping Sounds
If chirping sounds are detected from the handset or base, check the following possible
causes:
·Smoke detectors
·Other cordless telephones
·Alarm clocks
To enable the unit to work with business systems:
·Install the unit at the control box, or
·Wire a jack around the system.
NOTE: Unit will not have business system features if installed in this manner.
Check with the local telephone company to inquire as to possible low line voltage.
NOTE: The recommended voltage is 24 to 48 on hook.
Due to reduced line voltage, avoid having additional extension telephones "off the hook"
during a call.
Wet Handset
A handset dropped in water may still operate if left out to dry.
1.Empty any residual water.
2.Leave handset face down on a towel to dry for 72 hours.
3.If handset does not operate after 72 hours, send it in for repair.
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To determine if telephones ring separately or together:
1.Remove telephones from line.
2.Replace one at a time.
·Line 1 has a higher pitched ring that helps differentiate it from the ring of Line 2.
·Have someone call on each line.
·Let the telephone ring approximately five times and listen to the difference.
·Try using 2 two conductor cords or purchase a 267C adapter.
·Try a Triplex adapter and use a two cord connection.
Ringer Volume Not Adjustable
Ringer volume cannot be adjusted.
If the volume is too loud, the ringer switch may be shut off.
NOTE: This will turn the ringer off completely and you will lose line lights.
4 Conductor Line Corfd
To determine if the unit's cord is four pin or two pin:
·Take another telephone "off the hook."
·Remove and inspect the telephone line cord.
Low Battery indicator
The Low Battery indicator does not appear if:
·The unit is completely charged.
·The handset has completely discharged.
If the handset is normally kept in the base, the light should not appear.
Unplug excessive telephones or adjuncts or disconnect the telephones needed to bring
ringer equivalence below total ringer equivalence.
Check with the local telephone company to inquire as to possible low line voltage.
NOTE: The recommended voltage is 24 to 48 on hook.
·Unplug both ends of the line cord.
·Plug in both ends of the line cord.
·Replace the line cord if the connections are loose.
Explain Call Waiting
Explanation to Call Waiting customers:
·The unit picks up the first call after the preset number of rings.
·The second caller hears the telephone ring until the unit resets and is ready to answer the
next call.
·There is no reset time.
More Than One Cordless
If more than 1 cordless installed, have customer check to see if handsets are cradled on
the correct base unit.
.
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.
Ringer Equivalence
On the bottom of each telephone or adjunct is a Ringer Equivalence.
1.Find this number for everything connected to your telephone line.
2.Add up all the numbers to get the total Ringer Equivalence.
Julian Date
NOTE: Contact the telephone company, if required.
The Julian date for this unit is found on the bottom of the unit.
TAS units are manufactured in:
·Mexico (M)
·Taiwan (H)
·China (G)
·Thailand (L)
The Julian date (XX XXX X) is read as follows:
·The first two numbers (XX XXX X) represent the year (00 - 99) of manufacture.
·The next three numbers (XX XXX X) represent the day of the year (1 - 365) of
manufacture.
·The last letter (XX XXX X) represent the place (M, H, G, L) of manufacture.
So, for example, 92291G was built in 1992, on the 291st day, in China.
When asked if a Julian date is after 92291G, 922209H, or 92168M, compare the Julian
date the customer gives you with the Julian date above for the same manufacturing site.
For example, if the customer said,"93005G," you would compare it to 92291G and
answer, "Yes."
Digital Voice
The difference between the electronic and human voice:
The electronic voice is a digital reproduction of a human voice which is analog.
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Table of Contents
Introduction....................................................................................................................1
ImportantSafetyInstructions..................................................................................2
GettingStarted.............................................................................................................4
PartsCheckList...........................................................................................................4
TheHandsetLayout....................................................................................................5
Setup...............................................................................................................................6
Registration....................................................................................................................8
BasicOperation...........................................................................................................9
Handset Indicators.....................................................................................................9
AdditionalInformation..............................................................................................10
HeadsetOperation....................................................................................................10
BeltClip........................................................................................................................10
Maintenance................................................................................................................11
InCaseOfDifficulty..................................................................................................12
WarrantyStatement.................................................................................................14
FCC,ACTAandICRegulations............................................................................16
TechnicalSpecifications...........................................................................................20
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Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, kitchen sink or
swimming pool).
5. Do not place this product on an unstable surface, such as a table, shelf, or stand.
The product may fall, causing serious damage.
6. Slots and openings in the back or bottom of the base unit and handset are provided
for ventilation. To protect them from overheating, these openings must not be
blocked by placing the product on a soft surface such as a bed, sofa or rug. This
product should never be placed near or over a radiator or heat register. This
product should not be placed in any area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on
the marking label. If you are not sure of the type of power supply in your home, consult
your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where
the cord may have anyone walking on it.
9. Never push objects of any kind into this product through slots in the base or handset
as they may touch dangerous voltage points or short out parts that could result in
a risk of fire or electric shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to
an authorized service facility. Opening or removing parts of the base or handset
other than specified access doors may expose you to dangerous voltages or other
risks. Incorrect reassembling can cause electric shock when the product is
subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire
or electric shock.
12. Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions, as
improper adjustment of other controls may result in damage and often requires
extensive work by an authorized technician to restore the product to normal
operation.
E. If the product has been dropped and the base and/or handset has been damaged.
1
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Important Safety Instructions
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is
a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk
mode.
WARNING: To insure your safety from possible electric shock, only use the en-
closed VTech audio patch cable to record custom ring tones. Do NOT leave the audio
patch cable attached to the handset while charging in its base.
2
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Introduction
EXPAND YOUR i 5858 or i 5871 SYSTEMS. YOUR BASE WILL WORK WITH
UP TO 8 HANDSETS!!!
IMPORTANT:
The i 5808 is an accessory handset only for use with the i 5858 or i 5871
systems. You must have one of these base units in order to use the i 5808
accessory handset.
This manual is designed to familiarize you with the i 5808 accessory handset
setup, registration and basic functions. For detailed operational instructions,
please refer to your i 5858 or i 5871 user's manual.
3
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Parts Check List
1. Handset
6. User's Manual
2. Battery
3. Belt Clip
7. VTech Phonebook Manager CD
8. Audio Patch Cable
4. Handset Charger
5. Special Features Guide
9
USB Cable
or call VTech Communications, Inc. at 1-800-595-9511. In Canada, call VTech
Telecommunications Canada Ltd. at 1-800-267-7377.
NOTE: Use only VTech batteries P/N 89-1324-00-00.
Battery
Charger
Special Features Guide
(English and Spanish)
Handset
Belt Clip
VTech Phonebook
Manager CD
Audio Patch Cable
User’s Manual
(English and Spanish)
USB Cable
4
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The Handset Layout
1
7
8
9
10
11
12
2
3
4
5
6
13
1. Earpiece
7. LCD Display
2. USB Cable Jack
3. Headset Jack / Audio
Patch Cable Jack (2.5mm)
4. On/Flash Key
8. Menu/Select Key
9. Softkeys
10. NavKeys (Navigation Keys)
11. Volume Keys
5. Dialing Keys (0-9, *, #)
6. Speakerphone Key
12. Off/Clear Key
13. Microphone
5
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Setup
Connecting Power to Handset Charger
Because the i 5808 is an accessory handset to the i 5858 or i 5871system, all
you need to do is choose the location for your handset charger, and plug in the
power supply into an electrical outlet.
Installation and Charge of Battery in Handset
1. Remove the battery cover and place
the battery in the compartment with
the metal contacts aligning, as shown
in the diagram.
2. Replace the battery compartment
cover by sliding it upwards.
3. If the new battery is not already
charged, place the handset in its
charger. and allow it to charge for 12
hours. After initial charge,
a
maintenance charge of eight hours
should be sufficient.
6
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Setup
Battery Life
A fully charged battery provides an average talk time of about seven hours or standby
time of four days.
NOTE: Talk time and standby time may vary depending on operating conditions.
Battery Indicator
Ten minutes before the battery charge level gets too low to operate the handset, an
empty battery icon will start flashing, five short tones are generated and a Low
Battery message is displayed.
If you continue to use the handset without charging or replacing the battery (spare
batteries purchased separately), the handset will turn off automatically when the
battery charge level is no longer sufficient to power up the handset, and the call will be
dropped.
Charging the Handset Battery
After a low battery indication, place the handset in the charger and make sure the
CHARGING light turns on. With the exception of the first charge, the battery typically
takes eight hours to fully charge.
NOTE: If you repeatedly get a low battery indication, even after eight hours of charging,
then the battery should be replaced.
As you register additional i 5808 handsets to your i 5858 or i 5871 system, they
will be assigned extension numbers in the following order: HANDSET 2, HANDSET
3, HANDSET 4, and so forth.
Whenever a charged handset battery is installed, the handset will automatically begin
Searching for Base... (if previously registered), or it will prompt you to REGISTER
with the registration guide to register the new handset.
BEFORE USING YOUR HANDSET(S), CAREFULLY PEEL OFF THE
PROTECTIVE FILM COVERING THE DISPLAY.
7
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Registration
Installation and Registration of Accessory Handset
Your i 5808 is an accessory handset ONLY and requires either a i 5858 or i 5871
base unit to operate.
Registering the i 5808 handset for the first time
After charging the handset will display registration directions, which are as follows:
•
•
On the base unit, press MENU, then select REGISTER HANDSET.
On the i 5858 base
On the i 5871 base
BASE SETTINGS
BASE SETTINGS
ANSWERING SYSTEM
REGISTER HANDSET
REGISTER HANDSET
When the base unit shows READY TO REGISTER NEW HANDSET, press
REGISTER on the handset.
READY TO
REGISTER NEW
HANDSET
CANCEL
•
•
The handset displays Registration in Progress.
12:00AM
Registration
in Progress...
Within approximately 15 – 60 seconds the base and handset will beep, and the
newly registered handset will be assigned the lowest extension number not
previously assigned to another system handset (1 – 8).
8
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Handset Indicators
Handset Icons
Icon
Description
Line In Use Indicator
• On steady when an extension handset or parallel set is in use.
Hold Indicator
• Flashes when a call is on hold.
Mute Indicator
• Flashes when the handset microphone is muted.
Ringer Off Indicator
•
is displayed when the ringer is turned off.
Battery Indicator
• When the handset is removed from the charger, this lets you know the
level of charge in the battery, from FULL(
) to EMPTY (
).
• Cycles (low, medium, and full) when handset battery is charging.
• Flashes when a low battery condition is detected.
Message Waiting Indicator
• Flashes to indicate that you have new voicemail messages(only for
i 5858 system).
New Message Indicator
• Flashes when there is a new message in the answer machine(onlyfor
i 5871 system).
Handset LEDs
LED
Description
On when handset speakerphone is in use.
9
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Headset Operation
Your i 5808 handset is equipped with a 2.5mm headset jack for use with an optional
accessory headset for handsfree operation. If you choose to use the headset option,
you must obtain an optional accessory headset, which is compatible with the i 5808.
For best results, use a VTech 2.5mm headset.
Customer Service at 1-800-595-9511.
Once you have a compatible 2.5mm headset, locate the headset jack on the i 5808
handset. Connect the plug on the headset cord to the jack (under a small rubber flag)
on the cordless handset. The plug should fit securely. Do not force the connection.
NOTE:
Whenever a compatible headset is connected
to the cordless handset, the microphone on the
handset will be muted. This is done to limit the
effect of background noise.
Many compatible headsets have a reversible,
monaural design. This means you can wear
your headset on either ear, leaving one ear free
for other conversations.
Belt Clip
The i 5808 is also equipped with a detachable
belt clip. Align the pins on the inside edge of
the clip with the notches on the sides of the
Handset. The belt clip should snap securely into
place. Do not force the connection.
10
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be
treated with care.
Avoid rough treatment
Place the Handset down gently. Save the original packing materials to protect your
telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the Handset outdoors in
the rain, or handle it with wet hands. Do not install your Base Unit near a sink, bathtub,
or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment.
For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not
use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If your Base Unit should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE
CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
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In Case Of Difficulty
If you have difficulty operating your phone, the suggestions below should solve the
problem. If you still have difficulty after trying these suggestions, call VTech Communica-
tions at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at
1-800-267-7377.
The phone doesn't work at all
•
•
Make sure the power cord is plugged in.
Make sure the telephone line cord is plugged firmly into the base unit and the
telephone wall jack.
•
Make sure the batteries are properly charged. If you get a Low Battery message
or indication, the batteries need charging.
No dial tone
•
•
First try all the suggestions above.
If you still don't hear a dial tone, disconnect the base unit from the telephone jack
and connect a different phone. If there is no dial tone on that phone either, the
problem is in your wiring or local service. Contact your local telephone company.
You get noise, static, or a weak signal even when you're near the base
unit
•
Household appliances plugged into the same circuit as the base unit can
sometimes cause interference. Try moving the appliance or the base unit to
another outlet.
You get noise, static, or a weak signal when you're away from the Base
Unit
•
You may be out of range. Either move closer to the base, or relocate the base
unit.
•
The layout of your home may be limiting the range. Try moving the base unit to
another position.
The handset does not ring when you receive a call
•
•
Make sure you have the ringer activated.
Make sure the telephone line cord is plugged firmly into the base unit and the
telephone jack. Make sure the power cord is plugged in.
You may be too far from the base unit.
You may have too many extension phones on your telephone line to allow all of
them to ring. Try unplugging some of the other phones.
•
•
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In Case Of Difficulty
Your Handset vibrates or shakes when a call comes in
•
It is likely that your Vibrating Handset Ringer option has been set to ON.
You hear other calls while using your phone
•
Disconnect your Base Unit from the telephone jack, and plug in a regular telephone.
If you still hear other calls, the problem is probably in your wiring or local service.
Call your local telephone company.
You hear noise in the Handset, and none of the keys or buttons work
•
Make sure the power cord is plugged in.
Common cure for electronic equipment
If the unit does not seem to be responding normally, then try putting the Handset in its
Base. If it does not seem to respond, do the following (in the order listed):
1. Disconnect the power to the base.
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery.
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to
one minute for this to take place.
You cannot hear recorded messages
•
Using the base volume control, raise the volume to a comfortable listening level.
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Warranty Statement
What does this limited warranty cover?
•
The manufacturer of this VTech product, VTech Communications, warrants to the
holder of a valid proof of purchase (“Consumer” or “you”) that the product and all
accessories provided by VTech in the sales package (“Product”) are free from
material defects in material and workmanship, pursuant to the following terms and
conditions, when installed and used normally and in accordance with operation
instructions. This limited warranty extends only to the Consumer for Products
purchased and used in the United States of America.
What will VTech Communications do if the Product is not free from material
defects in materials and workmanship during the limited warranty period
(“Materially Defective Product”)?
•
During the limited warranty period, VTech’s authorized service representative will
repair or replace at VTech’s option, without charge, a Materially Defective Product.
If we repair this product, we may use new or refurbished replacement parts. If we
choose to replace this product, we may replace it with a new or refurbished product
of the same or similar design. VTech will return repaired or replacement products
to you in working condition. VTech will retain defective parts, modules, or equipment.
Repair or replacement of Product, at VTech’s option, is your exclusive remedy. You
should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (1) YEAR from the date
of purchase if we repair or replace a Materially Defective Product under the terms
of this limited warranty. This limited warranty also applies to repaired or replacement
Products for a period of either (a) 90 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining on the original one year warranty;
whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation,
fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech electrical
accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic
serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced or shipped for repair from outside the United
States, or used for commercial or institutional purposes (including but not limited
to Products used for rental purposes); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls and installation
or repair of systems outside the unit.
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Warranty Statement
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for
instructions regarding where to return the Product. Before calling for service, please
check the user’s manual. A check of the Product controls and features may save
you a service call.
• Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges incurred
in the transport of Product(s) to the service location. VTech will return repaired or
replaced product under this limited warranty to you, transportation, delivery or handling
charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.
• If the Product failure is not covered by this limited warranty, or proof of purchase
does not meet the terms of this limited warranty, VTech will notify you and will request
that you authorize the cost of repair prior to any further repair activity. You must
pay for the cost of repair and return shipping costs for the repair of Products that
are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech
service location along with a description of the malfunction or difficulty;
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased
(Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
• This warranty is the complete and exclusive agreement between you and VTech.
It supersedes all other written or oral communications related to this Product. VTech
provides no other warranties for this product. The warranty exclusively describes
all of VTech’s responsibilities regarding the product.
There are no other express warranties. No one is authorized to make modifications
to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose
and merchantability (an unwritten warranty that the product is fit for ordinary use)
are limited to one year from date of purchase. Some states do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you.
• In no event shall VTech be liable for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost profits or revenue, inability to
use the product, or other associated equipment, the cost of substitute equipment,
and claims by third parties) resulting from the use of this product. Some states do
not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
15
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FCC, ACTA and IC Regulations
This equipment complies with Parts 15 of the Federal Communications Commission
(FCC) rules for the United States. It also complies with regulations RSS210 and CS-
03 of Industry and Science Canada. Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired operation of the
device.
A label is located on the underside of the Base Unit containing either the FCC
registration number and Ringer Equivalence Number (REN) or the IC registration
number and Load Number. You must, upon request, provide this information to your
local telephone company.
This equipment is compatible with inductively coupled hearing aids.
Should you experience trouble with this telephone equipment, please contact:
VTech Communications Inc. CUSTOMER SERVICE at 1-800-595-9511. In Canada,
call VTech Telecommunications Canada Ltd. at 1-800-267-7377 for repair/
warranty information. The telephone company may ask you to disconnect this
equipment from the line network until the problem has been corrected.
FCC Part 15
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
The equipment has been tested and found to comply with part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try and correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet or on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to the
intended usage of the product. This product has been tested and found to comply with
the FCC criteria. The handset has such a low power that it does not require testing. It
may be safely held against the ear of the user. The base unit shall be installed & used
such that parts of the user’s body other than the hands should be maintained at a
comfortable distance of approximately 20 cm or more. If you choose to use a clipping
device, please make sure to only use the supplied VTech belt clip.
FCC and ACTA Information
If this equipment was approved for connection to the telephone network prior to July
23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC)
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FCC, ACTA and IC Regulations
rules. If the equipment was approved after that date, it complies with the Part 68
rules and with Technical Requirements for Connection of Equipment to the Telephone
Network adopted by the Administrative Council for Terminal Attachments (ACTA).
We are required to provide you with the following information.
1. Product identifier and REN information
The label on the back or bottom of this equipment contains, among other things, an
identifier indicating product approval and the Ringer Equivalence Number (REN). This
information must be provided to your local telephone company upon request. For
equipment approved prior to July 23, 2001, the product identifier is preceded by the
phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after
that date, the product identifier is preceded by “US” and a colon (:), and the REN is
encoded in the product identifier without a decimal point as the sixth and seventh
characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ
would indicate an REN of 0.3.
The REN is used to determine how many devices you may connect to your telephone
line and still have them ring when you are called. In most, but not all areas, the sum
of all RENs should be five (5.0) or less. For more information, please contact your
local telephone company.
2. Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring and the
telephone network must comply with the applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular jack
that is also compliant. An RJ11 jack should normally be used for connecting to a single
line and an RJ14 jack for two lines. See Installation Instructions in this user’s manual.
This equipment may not be used with Coin Telephone Lines or with Party Lines. If
you have specially wired alarm dialing equipment connected to your telephone line,
ensure the connection of this equipment does not disable your alarm equipment. If you
have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
3. Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular jack until
the problem has been corrected. Repairs to this telephone equipment can only be made
by the manufacturer or its authorized agents. For repair procedures, follow the
instructions outlined under the Limited Warranty.
4. Rights of the telephone company
If this equipment is causing harm to the telephone network, the telephone company
may temporarily discontinue your telephone service. The telephone company is required
to notify you before interrupting service. If advance notice is not practical, you will be
notified as soon as possible. You will be given the opportunity to correct the problem
and the telephone company is required to inform you of your right to file a complaint
with the FCC. Your telephone company may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this product. The
telephone company is required to notify you if such changes are planned.
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FCC, ACTA and IC Regulations
5. Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
6. Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police, fire
department and emergency medical service telephone numbers in these locations. If
you do, please keep three things in mind:
a. We recommend that you also write the telephone number on the directory card,
so that you can still dial the emergency number manually if the memory dialing
feature doesn’t work.
b. This feature is provided only as a convenience, and the manufacturer assumes
no responsibility for customer reliance upon the memory feature.
c. Testing the emergency telephone numbers you have stored is not recommended.
However, if you do make a call to an emergency number:
•
You must remain on the line and briefly explain the reason for the call before
hanging up.
•
Programming/testing of emergency numbers should be performed during
off-peak hours, such as in the early morning or late evening, when the
emergency services tend to be less busy.
IC (Industry Canada)
This telephone is registered for use in Canada.
The term “IC:” before the radio certification number only signifies that Industry Canada
technical specifications were met.
Notice: This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications. This is confirmed by the registration number. The
abbreviation, IC, before the registration number signifies that registration was
performed based on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry Canada approved
the equipment.
Notice: The Ringer Equivalence Number (REN) for this terminal equipment is 0.1.
The REN assigned to each terminal equipment provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does
not exceed five.
Before installing this equipment, users should ensure that it is permissible to be con-
nected to the facilities of the local telecommunications company. The equipment must
also be installed using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of ser-
vices in some situations.
Repairs to certified equipment should be made by an authorized Canadian mainte-
nance facility designated by the Supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
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FCC, ACTA and IC Regulations
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority or electrician as appropriate.
Your Cordless Phone is designed to operate at the maximum power allowed by the
FCC and IC. This means your Handset and Base Unit can communicate only over
a certain distance - which will depend on the location of the Base Unit and Handset,
weather, and the construction and layout of your home or office.
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Technical Specifications
WEIGHT
FREQUENCYCONTROL
Handset: 145 grams
(excluding battery)
Crystal controlled
PLL synthesizer
Charger: 182 grams
TRANSMITFREQUENCY
POWER REQUIREMENTS
Base: 5725-5850 MHz
Handset: 5725-5850 MHz
Handset: 3 cell AAA 3.6V 800mAh
NiMH Battery
RECEIVEFREQUENCY
Charger: 9V DC @200mA
Base: 5725-5850 MHz
Handset: 5725-5850 MHz
MEMORY
CHANNELS
Handset:
95 Channels
Phonebook: 100 Memory locations;
up to 32 digits, 16 characters per
location.
SIZE
Caller ID: 100 Memory locations
Handset: 190mm x 42mm x 31mm
Charger: 87.0mmx90.0mmx84mm
(including antenna)
NOMINAL
RANGE
EFFECTIVE
SPECIFICATIONSARE TYPICAL
AND MAY CHANGE WITHOUT
NOTICE.
MaximumpowerallowedbyFCCand
IC. Actual operating range may vary
accordingtoenvironmentalconditions
at the time of use.
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VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications Inc.,
Beaverton, Oregon, 97008
Distributed in Canada by VTech Telecommunications Canada
Ltd., 7671 Alderbridge Way, Richmond, B.C. V6X 1Z9.
Copyright 2005 for VTECH TELECOMMUNICATIONS LTD.
Printed in China
91-000xxx-010-000
ISSUE 0
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Congratulations on your purchase
of this VTech product
NEED HELP?
Our representatives are here
to help you with any questions
concerning the operation of this
product, available accessories,
or any other related issues.
Call Toll Free:
1-800-595-9511
In Canada, Call:
1-800-267-7377
or visit our website at
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