TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471
INSTALLATION MANUAL FOR
TCGDZ DISPLAY CASES (DUAL ZONE) MODELS
TABLE OF CONTENTS
Safety Information
Safety Precautions ––––––––––––––––––––––– 1
Proper Disposal –––––––––––––––––––––––––– 2
Connecting Electricity ––––––––––––––––––––– 3
Adapter Plugs ––––––––––––––––––––––––––– 3
Installation / Operation Instructions
Ownership –––––––––––––––––––––––––––––– 4
Required Tools ––––––––––––––––––––––––––– 4
Uncrating ––––––––––––––––––––––––––––––– 4
Locating –––––––––––––––––––––––––––––––– 5
Leveling Cabinet ––––––––––––––––––––––––– 5
Electrical Instructions ––––––––––––––––––––– 6
Wire Gauge Chart –––––––––––––––––––––––– 7
Start-up –––––––––––––––––––––––––––––––– 8
Shelving Installation –––––––––––––––––––––– 9
Installing Optional Castors –––––––––––––––– 10
Installing Optional Formica Kit ––––––––––––– 11
TCGDZ-50
Maintenance, Care & Cleaning
Optional Sealing Cabinet To Floor –––––––––– 12
Cabinet Cleaning –––––––––––––––––––––––– 12
Light Bulb Replacement –––––––––––––––––– 13
Temperature Control Adjustment ––––––––––– 14
Cleaning The Condenser –––––––––––––––––– 15
Important Warranty Information –––––––––––– 16
Stainless Steel Equipment Care & Cleaning – 17-18
Warranty (U.S.A. and Canada ONLY!) ––––––– 19
CONGRATULATIONS!
You have just purchased the finest commercial
refrigeration available. You can expect many years
of trouble-free operation.
CURVED GLASS DISPLAY CASES
- DUAL ZONE MODELS -
3/19/07 SB #912626
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True Food Service Equipment, Inc.
SAFETY INFORMATION
How to Maintain Your
Unit
to Receive the Most Efficient and
Successful Operation
You have selected one of the finest display cases made. It is manufactured under strict quality
controls with only the best quality materials available. Your TRUE cooler, when properly
maintained, will give you many years of trouble-free service.
WARNING!
Use this appliance for its intended purpose as described in this Owner Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
• This display case must be properly installed
and located in accordance with the Installation
Instructions before it is used.
• Keep fingers out of the“pinch point”areas;
clearances between the doors and between
the doors and cabinet are necessarily small; be
careful closing doors when children are in the
area.
• Do not allow children to climb, stand or hang
on the shelves in the display case. They could
damage the refrigerator and seriously injure
themselves.
NOTE: We strongly recommend that any servicing be
performed by a qualified individual.
• Do not touch the cold surfaces in the refrigerat-
ed compartment when hands are damp or wet.
Skin may stick to these extremely cold surfaces.
• Unplug the refrigerator before cleaning and
making repairs (switch power off at breaker for
hard wired models).
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Setting temperature controls to the 0 position
does not remove power to the light circuit,
perimeter heaters, or evaporator fans.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
DANGER!
RISK OF CHILD ENTRAPMENT
PROPER DISPOSAL OF THE DISPLAY CASE
Child entrapment and suffocation are not problems
of the past. Junked or abandoned display cases
are still dangerous… even if they will sit for“just a
few days.” If you are getting rid of your old display
case, please follow the instructions below to help
prevent accidents.
Refrigerant Disposal
Your old refrigerator may have a cooling system
that uses“Ozone Depleting ”chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.
Before You Throw Away Your Old Display Case:
• Take off the doors.
• Leave the shelves in place so that children may
not easily climb inside.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any display case that has been connected to an
extension cord.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
WARNING!
HOW TO CONNECT ELECTRICITY
Hard wiring is required on specific Display Cases.
Models standard with power cords: Do not, under any circumstances, cut or remove the third (ground) prong
from the power cord.
For personal safety, this appliance must be properly grounded.
Before your new display case is connected to a
power supply, check the incoming voltage with a
voltmeter. If anything less than 100% of the rated
voltage for operation is noted, correct immediately.
If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.
Have the circuit checked by a qualified electrician
to make sure it is properly grounded.
The display case should always be plugged into it’s
own individual electrical circuit, which has a volt-
age rating that matches the rating plate.
The display case should always be use it’s own indi-
vidual electrical circuit, which has a voltage rating
that matches the rating plate.
This provides the best performance and also pre-
vents overloading building wiring circuits which
could cause a fire hazard from overheated wires.
This provides the best performance and also pre-
vents overloading building wiring circuits which
could cause a fire hazard from overheated wires.
Never unplug your display case by pulling on
the power cord. Always grip plug firmly and pull
straight out from the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.
For models with standard power cord.
The power cord of this appliance is equipped with
a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to mini-
mize the possibility of electric shock hazard from
this appliance.
When removing the display case away from the
wall, be careful not to roll over or damage the
power cord.
Have the circuit checked by a qualified electrician
to make sure it is properly grounded.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG!
NEMA plugs
TRUE uses these types of plugs.
If you do not have the right outlet
have a certified electrician install
the correct power source.
115/60/1
NEMA-5-15R
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP
To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained mechanic and electrician
install your True equipment. The cost of a profes-
sional installation is money well spent.
Before you start to install your True unit, carefully
inspect it for freight damage. If damage is discov-
ered, immediately file a claim with the delivery
freight carrier.
True is not responsible for damage incurred during
shipment.
REQUIRED TOOLS
• Tin Snips / Band Cutters
• Claw Hammer
•
3/4" (19 mm) Open-End Wrench
• Phillips Head Screwdriver
• Level
• Hex Head Driver
• Adjustable Wrench
UNCRATING
Step 1
B. Inspect for concealed damage. Again, immedi-
ately file a claim with the freight carrier if there
is damage.
The following procedure is recommended for
uncrating the unit:
C. Move your display case as close to the final loca-
tion as possible before removing the wooden
skid.
A. Cut metal retaining straps securing protective
top skid. Remove the outer packaging by pull-
ing tri-wall nails from skid. Remove (4) card-
board corner pads and dust cover.
REMOTE UNITS (This section applies to remotes only!)
•
Remote cabinets must be ordered as remote. We
do not recommend converting a standard self
contained to remote system.
•
•
•
Contact True Technical Service for BTU require-
ments.
No wiring necessary between cabinet and con-
densing unit.
•
•
•
All remote cabinets must be hard wired.
Remote cabinets are not available with castors.
All remote condensing units purchased from True
are 208/230 volts single phase.
All remote cabinets come standard using 404A
refrigerant.
•
All remote units come standard with expansion
valve, liquid line solenoid, heated condensate
pan, and defrost timer when applicable.
If you have any questions regarding this section,
please call True at 1 (800) 325-6152.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
LOCATING
Warning
and tape. Remove fiberglass tape securing glass.
For proper performance of refrigerated cabinet an
ambient temperature no greater than 75°F (24°C)
with a relative humidity of 55% is required.
Remove components: (shelves, brackets, etc.)
from inside cabinet.
TOOLS REQUIRED:
• Phillips screw driver
3
• /8”(9.5 mm) socket or 3/8”(9.5 mm) wrench
Step 2
A. Use a Phillips screw diver and remove four
screws from the L-bracket connected the unit to
the wood skid (image 1). Then use a 3/8”(9.5
mm) socket or wrench and remove the L-brack-
et from the unit (image 2).
1
Removing bracket
from skid.
2
To avoid damage to glass DO NOT lay cabinet on its
side or back when removing skid, installing leg
levelers, cleaning, etc.
Removing bracket from cabinet.
B. Lift up from the base and walk unit off the skid
and set in final location.
C. Unblock doors, (free plastic wedges, blue foam
LEVELING
Step 3
C. If the cabinet is not level adjust leg levelers by
first relieving weight to leveler and adjusting by
either hand or wrench. Repeat with all leg level-
ers until cabinet is level in all directions.
A. Set unit in its final location. Be sure there is
adequate ventilation in your room. Under extreme
heat conditions, (100˚F +, 38˚C+), you may want to
install an exhaust fan.
D. Ensure that the drain hose or hoses are posi-
Warning
tioned in the pan.
E. Models with power cord: Free plug and cord
from inside the lower rear of the cooler (do not
plug in).
Warranty is void if ventilation is insufficient.
A. Proper leveling of your True unit is critical to
operating success (for non-mobile models).
Effective condensate removal and door operation
will be effected by leveling.
F. Models with power cord: The unit should be
placed close enough to the electrical supply so
that extension cords are never used.
Warning
Warning
Display case must be leveled accurately to ensure
front glass door seals properly.
Compressor warranties are void if the unit is more
than 9 ft. (3 m) from plug-in connection or an exten-
sion cord is used to connect unit to a power supply.
B. The unit should be leveled front to back and
side to side with a level. Place the level in the
interior floor of the unit and check all four sides.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
ELECTRICAL INSTRUCTIONS
Step 4
Warning
For proper performance of refrigerated cabinet an
ambient temperature no greater than 75°F (24°C) with
a relative humidity of 55% is required.
A. Before your new unit is connected to a power
supply, check the incoming voltage with a volt-
meter. If anything less than 100% of the rated
voltage for operation is noted, correct immedi-
ately.
WARNING
Compressor warranties are void if compressor burns
out due to low voltage.
B. Models equipped with 9 ft. (3 m) power cord
must be powered at proper operating voltage at
all times.
WARNING
Power supply cord ground should not be removed!
Refer to cabinet data plate for voltage.
NOTE
To reference wiring diagram - Remove lower rear
grill. Wiring diagram is positioned on the ballast box
inside lower rear of the cabinet.
True requires that a sole use circuit be dedicated
for the unit.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
CONDUCTORS AND CIRCUITS
Wire Gauge for 2% Voltage Drop in Supply Circuits.
115 Volt
Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
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Wire Gauge for 2% Voltage Drop in Supply Circuits.
230 Volt
Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
STARTUP
Step 5
REPLACEMENT PARTS
TRUE maintains a record of the cabinet serial number
for your unit. If at any time during the life of your dis-
play case, a part is needed, you may obtain this part
by furnishing the model number and serial number
to the company from whom you purchased the cabi-
net. Call Toll-Free: (800)-424-TRUE (Direct to Parts
Department). (800)-325-6152 (U.S.A. & Canada only)
or call: (636)-240-2400.
A. The compressor is ready to operate. Plug in the
display case.
B. Check the temperature control setting in the
lower right of the cabinet backside. The set-
ting should be at No. 3 position to maintain an
approximate temperature of 38°F (3.3°C). Set
defrost time clock to the correct time of day.
Allow unit to function several hours, completely
cooling cabinet before changing the control set-
ting.
C. Excessive tampering with the control could lead
to service difficulties. Should it ever become
necessary to replace temperature control, be
sure it is ordered from your True dealer or rec-
ommended service agent.
D. Good air flow in your True unit is critical. Be
careful not to overstock product or block air
vents.
E. Verify that the cabinet lights are working.
Bakery cases are shipped with light switches in
the "on" position. The toggle switch is located
lower right corer at the rear.
NOTE
If the unit is disconnected or shut off, wait five min-
utes before starting again.
RECOMMENDATION
Before loading product we recommend you run your
True unit empty for two to three days. This allows you
to be sure electrical wiring and installation are correct
and no shipping damage has occurred. Remember,
our factory warranty does not cover product loss!
8
8
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
SHELVING INSTALLATION (REFRIGERATED BAKERY)
SHELF INSTALLATION:
A. Lift each door up and out of track (do not dis-
connect elastic tubing). Stretch elastic surgical
tubing and set doors on each side of unit.
B. Locate brackets, lights, shelves, etc. from cabinet
interior.
1
C. Locate shelf supports wrapped in micro foam
and install teeth end into stainless pilasters
located on interior walls. Adjust to desired
height matching right and left pairs. (images 1 &
2).
Install shelf supports.
teeth end into stainless
pilasters.
D. Locate three horizontal lights wrapped in micro
foam and install (light side down). Electrical
cords should be on the right to plug into side
receptacles.
2
Adjust to desired height matching
right and left pairs.
Hang end hooks of light assembly on two shelf
supports (left and right) slide assembly forward
until it seats in front notch of shelf support.
(image 3).
E. Install rear brackets by sliding end hooks over
rear notch of shelf support. (image 4).
F. Locate shelves, install top shelf first. With the
front lip (tray stop) up and towards cabinet
front, place on top of front light assembly and
snap shelf into (2) clips on top of rear bracket
(image 5).
3
Hang end hooks of light
assembly on front notch of
shelf supports.
G. Plug top light assembly into top receptacle of
cabinet interior side wall (image 5).
H. Repeat procedures for remaining two shelves
(image 6).
Receptacle
cap.
4
I. Replace doors in track.
Install rear brackets.
WARNING
Shelf mounted lighting requires a
closed circuit. All plugs must be
plugged into side wall receptacles
for lights to work. If less than
three shelves are installed be sure
attached caps are plugged into
receptacle(s) (image 7).
7
5
Snap shelf into position.
6
Shelf plug.
Completed assembly.
9
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
OPTIONAL (INSTALLING OPTIONAL CASTORS)
CASTOR INSTALLATION:
TOOLS REQUIRED:
• Castor wrench (if not included contact True)
• Adjustable wrench
NOTE
Castors not available for hard wired or remote
models.
WARNING
1
Make sure unit is empty of all its contents (shelv-
ing, shelving lighting). Make sure power supply
has been disconnected.
A. Curved glass can be damaged if you lay unit
Back out leg levelers by hand, or with
adjustable wrench.
on its back, side, or front. Use a 6" x 6" (15.2
cm x 15.2 cm) block of wood or equivalent.
Slide the block under the cabinet frame rail.
This will support the unit while installing
castors.
B. Leg levelers can be backed out by hand
(image 1).
C. Take two threaded castors and thread them
into the existing leg leveler holes. (image 2).
Shims can be used between castor and cabi-
net frame rail for leveling (image 3). Use the
tool provided to tighten the threaded castors
(image 4).
2
D. Repeat process for the other side of the cabi-
Thread castors into existing leg leveler
holes.
net.
Warning
Display case must be
leveled accurately
to ensure front glass
door seals properly.
E. The unit should
be leveled front
to back and side
to side with a
level. Place the
level in the inte-
rior floor of the
3
4
Tighten castor in position with castor
wrench.
Use shims as necessary to level cabinet.
unit and check
all four sides.
10
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INSTALLATION / OPERATION INSTRUCTIONS
OPTIONAL (INSTALLING OPTIONAL FORMICA KIT)
FORMICA KIT INSTALLATION:
NOTE
After installing the bottom end pieces the top end
panel will stay in place.
FORMICA KIT COMPONENTS:
(2) Formica Top End Panels 103/4"w x 33"h
(27.3 cm x 83.8 cm).
C. Install the bottom end Formica panels (one on
(2) Bottom End Panels
each side.
(1) left side, (1) right side (Formica glued to
black plastic panel with 4 key hole slots).
(1) Formica Front Panel
(Formica is pre-glued to black plastic panel).
Line up the four keyhole slots in each bottom
end piece to the (4) screws on the side of the
cabinet. Slip the (4) large keyholes from the
bottom end piece over the (4) screws. Then
push down to fasten the bottom end piece
onto the cabinet (images 1 & 3).
width will vary x 75/8"h (19.4 cm)
NOTE
Please use care when installing the Formica.
Formica can chip, crack, or break.
NOTE
NOTE
Refer to image 1 for placement of Formica panels.
The bottom left and right pieces are not the same.
The taller part of the bottom end piece goes to the
rear of the cabinet as shown in image 3.
A. Install the front Formica panel.
Be sure bottom end panels are off in order to
install front panel. Slide front panel into top
and bottom tracks on the front of the cabinet.
Make sure panel is even on both left and right
end of the cabinet (images 1 & 2).
B. Install the top end Formica panels (one on
each side.
Be sure bottom end panels
are off in order to install top
end Formica panel. Both
top end panels are the same
size so they each can be used for
STEP A
left or right of the cabinet.
Slide panel up into black plastic tracks on the
top side panel of each end of cabinet (images
1 & 3).
1
STEP C
Four keyholes
on backside.
Formica.
STEP B
Tracks to
2
hold Formica.
STEP A
Formica top
end panel
will slide up
into plastic
tracks.
Formica top
end panel
will rest on
screw.
Formica bottom
end panel will lock
through keyholes on
backside of bottom
end piece.
Side view of Formica sliding
into place for front panel and
top end panel.
3
11
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MAINTENANCE, CARE & CLEANING
OPTIONAL (SEALING CABINET TO FLOOR)
It may be necessary to seal the bakery case to the floor
for local sanitary codes or if the customer so desires.
TRUE recommends either of the following methods.
C. When applying a mastic, thoroughly clean both
the cabinet and floor of dirt and grease. Draw
an outline of the cabinet on the floor. Raise and
block the front side of the cabinet. Apply a bead
of mastic to the floor 1/2" (1.3 cm) inside the out-
line drawn. Lower the cabinet. Raise and block
the rear side of the cabinet. Apply the bead of
mastic, lower the cabinet.
A. Using a vinyl cove base trim as produced by
Armstrong, Johnson, or Kentile (available at floor
covering suppliers) or
Using mastics available at hardware stores.
B. When applying the cove base trim, thoroughly
clean both the cabinet and floor of dirt and
grease. Apply a recommended contact cement
to the cove base trim. After cove base trim has
dried, fill in cracks and joints with a caulking
material.
CABINET CLEANING
• The exterior may be wiped clean with mild soap • The interior of the display case should be cleaned
and water. Use a good stainless cleaner on coun-
tertop.
periodically and we recommend a mild solution
of diluted baking soda and water which will help
reduce any inherent odors. Do not use harsh
cleaners on any surface of the interior.
CAUTION: Do not use any steel wool, abrasive or
chlorine based products to clean stainless steel sur-
faces.
12
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MAINTENANCE, CARE & CLEANING
LIGHT BULB REPLACEMENT
SHELF MOUNTED BULB REPLACEMENT:
WARNING
When replacing a light bulb make sure power to the
unit is either turned off or unplugged.
A. Unplug the light assembly from the receptacle
on the interior side wall. Remove shelf and
light assembly from cabinet.
B. Remove the lampshield by gently squeezing
the sides together and rotating out (image 1).
1
C. Remove bulb from the corded end of assembly
by holding the bulb and gently pulling up on
spring loaded lampholder which will allow
enough clearance to remove bulb (image 2).
2
Squeeze lampshield and
rotate out.
Remove bulb by gently
pulling up on spring
loaded lampholder.
NOTE
All spring loaded lampholders are located on the
left side of the cabinet as you face the front.
NOTE
➟
Please be aware of your local ordinances for dis-
posal of old florescent bulbs. These bulbs should
be disposed of in a safe and proper manner.
3
4
Squeeze lampshield and
rotate out.
D. Install new bulb using spring loaded lamp-
Remove bulb by gently pushing
bulb into spring loaded lamp-
holder.
holder.
E. Reinstall light assembly and shelf. Plug cord
into side wall receptacle.
INTERIOR TOP BULB REPLACEMENT:
WARNING
When replacing a light bulb make sure power to the
unit is either turned off or unplugged.
5
6
A. Remove the lampshield by gently squeezing
the sides together and rotating out (image 3).
Squeeze lampshield "U"
channel into position
over metal bracket.
lampshield "U" channel
in position over metal
bracket.
B. Remove bulb by gently pushing bulb back into
spring loaded lampholder which will allow
enough clearance to remove bulb (image 4).
C. Install new bulb using spring loaded lamp-
holder.
D. Reinstall light lampshield by sliding rear "U"
channel of lampshield over metal bracket and
gently squeezing lampshield to fit front "U"
channel over front metal bracket (images 5-6).
7
Interior top light assembly
properly installed.
E. Image 7 shows assembly properly installed.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
TEMPERATURE CONTROL ADJUSTMENT FOR
HIGH ALTITUDE ONLY!
TERMS:
NOTE
Mechanical temperature controllers are affected
when functioning at high altitude. The Cut-in and
cut-out temperatures will be colder than when the
controller functions closer to sea level.
• Cut-out - Temperature sensed by the controller
that shuts the compressor off.
• Cut-in - Temperature sensed by the controller
that turns the compressor on.
D. For high elevation installations, it may be nec-
essary to "warm-up" the set points. To make
the adjustment, insert the appropriate tool in
each adjustment screw and turn 1/4 of a revo-
lution clockwise (to the right). This procedure
will adjust both the cut-in and cut-out about
2°F warmer.
TOOLS REQUIRED:
• Phillips head screwdriver
5
• /64" or 2 mm Allen wrench
• T-7 Torx wrench
A. Unplug or disconnect power to the cabinet.
B. Remove the screws that secure the tempera-
ture control to the inset box, lower right, rear
of cabinet.
E. Make sure to reconnect the pink wire to prop-
er spade terminal when reinstalling.
C. Pull out gently from cabinet.
DANFOSS TEMPERATURE CONTROL
Cut-out Adjustment Screw
Allen (5/64" or 2 mm)
(clockwise for warmer)
Cut-in Adjustment Screw
Torx (T-7)
(clockwise for warmer)
Compressor
Connection (pink)
Compressor Connection
(pink)
(double terminal)
4
3
To wire temperature control:
connect one pink wire (either one) to terminal 3 and the other pink wire to terminal 4.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
CLEANING THE CONDENSER COIL
When using electrical appliances, basic safety precautions should be followed, including the following
CONDENSER CLEANING:
TOOLS REQUIRED:
• Phillips screwdriver
• Stiff bristle brush
• Adjustable wrench
• Vacuum
A. Disconnect power to unit.
B. Take off rear lower grill assembly by removing
two (2) bottom screws.
If necessary, loosen screws holding the top
pivot pins. Swing grill up and remove frame
hooks from pivot pins at top of louver.
C. Remove bolts anchoring compressor assembly
to frame rails and carefully slide out (tube con-
nections are flexible).
D. Clean off accumulated dirt from condensing
coil with a stiff bristle brush.
E. After brushing condenser coil vacuum dirt
from coil and interior floor.
F. Carefully slide compressor assembly back into
position and replace bolts.
G. Connect unit to power and check to see if
condenser is running.
H. Reinstall louver assembly onto unit, tighten all
screws.
STEP D
STEP E
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
IMPORTANT WARRANTY INFORMATION
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in
compressor failure, product loss, and lost sales... which are not covered by warranty.
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs. The
Condenser requires scheduled cleaning every thirty days or as needed.
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost Sales.
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the Condenser
with a shop vac, or using CO2, nitrogen, or pressurized air.
If you cannot remove the dirt adequately, please call your refrigeration service company.
The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for the unit
to function at maximum capacity.
THE CLEANING OF THE CONDENSER IS NOT
COVERED BY THE WARRANTY!
Air
flow
Condensing Unit
HOW TO CLEAN THE CONDENSER:
1. Disconnect the electrical power to the unit.
2. Remove the louvered grill.
Condenser
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.
4. If you have a significant dirt build up you can blow out the condenser with compressed air.
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)
5. When finished be sure to replace the louvered grill. The gill protects the condenser.
6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for the
Service Department.
Service Department Availability Monday-Friday 7:30 a.m. to 5:30 p.m.
and Saturday 7:45 a.m. to 11:45 a.m. CST.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.
• Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not
be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.
2. Cleaning along the polish lines
Polishing lines or“grain”are visible on some stainless steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice
of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive
and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing
cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo,Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.
NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.
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TRUE REFRIGERATIONTM
True Food Service Equipment, Inc.
WARRANTY INFORMATION (U.S.A. and Canada ONLY!)
MADE IN
U.S.A.
SINCE 1945
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with
the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one (1) year from the date of original
installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or fifteen (15)
months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or
assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects
in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of original
installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a
compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply
to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting
equipment, fan assembly or any other electrical component, etcetera.
404A/134A COMPRESSOR WARRANTY
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long
exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call True
technical service department (800-325-6152). Failure to comply with recommended lubricant specification will void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an exact
replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet,
proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF
REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH
ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM
IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for
the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse,
accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING
FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE. THESE
WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United
States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet parts thereof to
be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by True. This warranty is limited to the
cabinet only. True assumes no liability for remote condensing units.
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