Owner’s Manual
Console KVM Switch
with IP Access
Model # B020-008-17-IP and B020-016-17-IP
1111 W. 35th Street, Chicago, IL 60609 USA
Copyright © 2010 Tripp Lite. All rights reserved. All trademarks are the property of their respective owners.
The policy of Tripp Lite is one of continuous improvement. Specifications are subject to change without notice.
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Table of Contents
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1. FCC Information
This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take
adequate measures.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
2. User Notice
All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer’s software described in this manual is sold or licensed “as
is.” Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire
cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.
3. Package Contents
This package consists of:
• (1) B020-008-17-IP or B020-016-17-IP Console KVM Switch with IP Access
• (2) P774-006 PS/2 KVM Cable Sets
• (1) Power Cord
• (1) CD with Owner’s Manual*
Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.
Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the switch or to any other devices on
the installation.
4. Introduction
4.1 Overview
The NetDirector Console KVM Switch with IP Access is a control unit
that allows secure access to multiple computers from a single KVM
(keyboard, video, and mouse) console. It consists of an integrated LCD
monitor, keyboard, and touchpad in a 1U rack-mountable housing. The
NetDirector Console KVM Switch with IP Access features dual-rail
technology. To maximize space in your data center, the keyboard/touchpad
Remote
module slides back to “hide away” when not in use, while the thin profile
LCD monitor rotates back – flush against the rack – allowing convenient
monitoring of computer activity.
The NetDirector Console KVM Switch with IP Access features IP-based
connectivity that allows multiple remote operators to concurrently monitor
the computers on your installation. It uses TCP/IP for its communications
protocol, allowing it to be accessed from any computer on the LAN, WAN,
or Internet – whether that computer is located down the hall, down the
street, or halfway around the world.
Optional External Console
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4. Introduction continued
4.2 Features
• Console KVM Switch with built-in IP Access in a dual-rail housing with
• Graphical OSD and graphical toolbars for convenient, user-friendly
top and bottom clearance for smooth operation in 1U of rack space.
operation.
• Integrated KVM console with 17” LCD monitor, keyboard, and touchpad.
• Dual-Rail – LCD Monitor module can slide independently of the keyboard/
• Up to 64 user accounts – up to 32 concurrent remote logins.
• Panel Array Mode – view all ports at the same time.
touchpad module.
• Message board feature allows logged in users to communicate with each
other and allows a remote user to take exclusive control of the KVM
functions.
• A single console controls up to 16 computers – cascade additional units to
control up to 256 computers.
• Remotely access computers via the LAN, WAN, or Internet – control your
• Windows-based Log Server.
installation when and where you want.
• Three user account types: Administrator, User, and Select.
• Grayscale option to improve transfer speed in low bandwidth situations.
• User-selectable network transfer rate.
• Optional external console ports located on the rear of the unit – manage
computers in the LCD KVM switch from an external console (PS/2
keyboard, monitor, and PS/2 mouse).
• Advanced security features include password protection and advanced
encryption technologies: 1024-bit RSA, 256-bit AES, 56-bit DES, and
128-bit SSL.
• Supports RADIUS server authentication.
• Flash firmware upgradable over a network connection.
• Ports can be set to Exclusive, Occupy and Share.
• Network Interfaces: TCP/IP, HTTP, HTTPS, UDP, RADIUS, DHCP, SSL,
ARP, DNS, 10Base-T/100Base-TX, Auto Sense, and Ping.
• High video resolution: up to 1280 x 1024 @ 75Hz (17” LCD monitor);
• Optional external PS/2 mouse port on Keyboard panel – provides a
convenient setup for an external mouse.
• Console lock – enables the console modules to remain securely locked
away in position when not in use.
• Internet browser access – Windows Client and Java Client provided, Java
Client works with most operating systems*.
1600 x 1200 @ 60Hz (remote computer).
* Browsers must support 128-bit SSL encryption.
4.3 System Requirements
4.3.1 Optional External Console
4.3.3 Remote Computers
• A VGA, SVGA, or MultiSync monitor capable of displaying the highest
resolution provided by any computer in the installation.
• For best results, computers that remotely access the KVM switch should
have at least a Pentium III 1 GHz processor, with their screen resolution
set to 1024 x 768.
• PS/2 keyboard and mouse.
• Users who want to access the KVM switch with the Windows Client
must have DirectX 7.0 or higher installed.
4.3.2 Computers
• If you don’t already have it, DirectX is available for free download from
The following equipment must be installed on each computer:
• A VGA, SVGA or MultiSync video graphics card with an HD15 port.
• Users who want to access the KVM switch with the Java Client must
have Sun’s Java 2 (1.4.2 or higher) runtime environment installed. Java
sun.com.
Note: The integrated LCD monitor’s maximum resolution is 1280 x 1024 @ 75Hz. Ensure
that none of the computer resolution settings exceed the LCD monitor’s maximum
resolution.
Either:
• Browsers must support 128-bit SSL encryption.
• PS/2 mouse and keyboard ports (6-pin Mini-DIN).
• USB port.
• For best results, a network transfer speed of at least 128 Kbps is
recommended.
4.3.4 Cables
Custom wired PS/2 and USB KVM cable kits are available via
Tripp Lite for use with the NetDirector Console KVM Switch with
IP Access. You must use these custom wired KVM cable kits when
connecting to a computer/server to ensure the KVM operation.
Item
Length
6 ft.
10 ft.
15 ft.
25 ft.
6 ft.
Part Number
P774-006
P774-010
P774-015
P774-025
P776-006
P776-010
P776-019
PS/2 KVM Cable Kit
PS/2 KVM Cable Kit
PS/2 KVM Cable Kit
PS/2 KVM Cable Kit
USB KVM Cable Kit
USB KVM Cable Kit
USB KVM Cable Kit
10 ft.
19 ft.
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4. Introduction continued
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4.3 System Requirements continued
4.3.5 Converters and Adapters
Use a B015-000 PS/2 to USB Adapter to convert any P774-Series PS/2 KVM Cable Kit for use with a USB computer/server.
4.3.6 Operating Systems
Supported operating systems are shown in the table, below:
Operating System
Windows
Linux RedHat
Linux SuSE
Linux Mandriva (Mandrake)
UNIX AIX
Versions Supported
2000 and higher
6.0 and higher
8.2 and higher
9.0 and higher
4.3 and higher
3.51 and higher
Operating System
UNIX Sun
Novell Netware
Mac
OS/2
DOS
Versions Supported
Solaris 8 and higher
5.0 and higher
8.6 and higher
Warp and higher
6.2 and higher
UNIX Free BSD
4.4 Components
4.4.1 Front View
1
Upper Handle: Pull to slide the LCD module out; push to slide the
module in.
1
9
2
3
4
LCD Module: See LCD Module, section 4.4.3
2
Keyboard Module: See Keyboard Module, section 4.4.2
Lower Handle: Pull to slide the keyboard module out; push to slide
the module in.
5
6
7
8
Power LED: Lights (blue) to indicate that the unit is receiving
power.
3
Keyboard Release Catch: These catches (one on each side) release
the keyboard module so you can slide it away.
LCD Release Catch: These catches (one on each side) release the
LCD module so you can slide it away.
8
Rack Mounting Tabs: The rack mounting tabs located at each
corner of the unit secure the chassis to a system rack. See section 5.2,
Standard Rack Mounting, for details.
7
4
9
Console Release Tabs: These tabs (one on each side) must be
pressed inward to release the LCD and keyboard module, allowing
them to be pulled out of the rack.
6
5
4.4.2 Keyboard Module
1
Port LEDs: An On Line LED lights (amber) to indicate that the device attached to its corresponding port is
up and running. A Selected LED lights (green) to indicate that the computer attached to its corresponding
port has the KVM focus.
2
3
4
Keyboard: 99-key keyboard.
Touchpad: Standard mouse touchpad.
Reset Switch: Pressing and holding this switch in while powering on the unit causes the KVM switch to
revert to the original factory installed firmware version – allowing you to recover from a failed firmware
upgrade. Pressing and holding this switch in for more than three seconds performs a system reset.
Note: The switch is recessed and must be pushed with a thin object – such as the end of a paper clip or a ballpoint pen.
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Port Selection Switches: The left button (DOWN), shifts the KVM focus down through the ports (port 7
→ port 6, etc.). After port 1, it cycles back to the last port. The right button (UP), shifts the KVM focus up
through the ports. After the last port, it cycles to port 1.
Connection LEDs: The Link LED flashes (green) when a remote client connects to the KVM switch. The 10/100 Mbps LED lights (orange) to
indicate 10 Mbps data transmission speed. It lights (green) for 100 Mbps.
7
8
External Mouse Port: This PS/2-type mouse port is provided for users who prefer to use an external mouse.
Lock LEDs: The Num Lock, Caps Lock, Scroll Lock LEDs are located here.
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4. Introduction continued
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4.4 Components continued
4.4.3 LCD Module
1
2
3
LCD Display: To access the LCD monitor, slide the LCD module out
and flip up the cover.
LCD Controls: These buttons control the position and picture setting
of the LCD display.
LCD On/Off Button: Push this button to turn the LCD monitor on
and off. The button lights (orange) when the LCD monitor is off to
indicate that only the monitor is off – not the KVM switch itself.
4.4.4 Rear View
1
Power Socket: This is a standard C14 AC power socket. The power
cord that comes with the unit plugs in here.
2
3
Power Switch: This is a standard rocker switch that powers the unit
on and off.
External Console Ports: For flexibility and convenience, the
NetDirector Console KVM Switch with IP Access supports an
external KVM console.
4
5
LAN Port: The cable that connects the KVM switch to a LAN, WAN,
or Internet plugs in here.
Note: The B020-008-17-IP is pictured above. The only difference between this and
the B020-016-17-IP is the number of KVM ports.
KVM Ports: The custom wired KVM cable kits that connect to the
computers plug in here.
Note: The shape of these 15-pin connectors has been specifically modified to work only
with Tripp Lite P774-Series (PS/2) and P776-Series (USB) KVM Cable Kits.
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5. Installation
5.1 General Safety Instructions
• Read all of these instructions. Save them for future reference.
• Follow all warnings and instructions marked on the device.
• Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
• Do not use the device near water.
• Do not place the device near, or over, radiators or heat registers.
• The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
• The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
• Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire or
electrical shock.
• Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
• If the following conditions occur, unplug the device from the wall outlet and
bring it to qualified service personnel for repair:
•
•
•
•
•
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
• Never spill liquid of any kind on the device.
• Unplug the device from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
•
The device does not operate normally when the operating instructions
are followed.
• The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available, consult
your dealer or local power company.
• Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
• This device is designed for IT power distribution systems with up to 230V
phase to phase voltage.
• Use of this equipment in life support applications where failure of this
equipment can reasonably be expected to cause the failure of the life
support equipment or to significantly affect its safety or effectiveness is not
recommended. Do not use this equipment in the presence of a flammable
anesthetic mixture with air, oxygen or nitrous oxide.
• The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.
Rack Mounting
• The ambient operating temperature in the rack may be an issue and is
dependent upon the rack load and ventilation. When installing in a closed
or multi-unit rack assembly, make sure that the temperature will not exceed
the maximum rated ambient temperature (0° to 40° C).
• Before working on the rack, make sure that the stabilizers are secured to the
rack, extended to the floor, and that the full weight of the rack rests on the
floor. Install front and side stabilizers on a single rack or front stabilizers for
joined multiple racks before working on the rack.
• Do not allow anything to rest on the power cord or cables. Route the power
cord and cables so that they cannot be stepped on or tripped over.
• If an extension cord is used with this device make sure that the total of
the ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
• Consideration should be given to the connection of equipment to the
supply circuit, and what effect overloading the supply circuit might have on
overcurrent protection and supply wiring.
• Always load the rack from the bottom up, and load the heaviest item in the
rack first.
• Always load the rack so that a hazardous condition is not created due to
uneven loading.
• Make sure that the rack is level and stable before extending a device from
• To help protect your system from sudden, transient increases and decreases
in electrical power, use a Tripp Lite Surge Suppressor, Line Conditioner, or
Uninterruptible Power Supply (UPS).
the rack.
• Position system cables and power cables carefully; be sure that nothing
rests on any cables.
• Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
• When connecting or disconnecting power to hot pluggable power supplies,
observe the following guidelines:
• After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
•
Install the power supply before connecting the power cable to the power
supply.
Unplug the power cable before removing the power supply.
If the system has multiple sources of power, disconnect power from the
system by unplugging all power cables from the power supplies.
• Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
•
•
• Ensure that proper airflow is provided to devices in the rack.
• Do not step on or stand on any device when servicing other devices in a
rack.
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5. Installation continued
5.2 Standard Rack Mounting
The NetDirector Console KVM Switch with IP Access is designed for
mounting in a 1U rack system. For convenience, a rack mounting kit is
included with your console KVM switch for quick installation. The various
mounting options are explained in the sections that follow.
Standard Rack Mounting
The standard rack mounting brackets that come attached to the console
KVM switch allow the unit to be installed in a standard 1U rack by a single
individual.
1. Slide out the rear mounting brackets from the console and mount both
brackets (separate from the console) to the inside rear of a standard 1U
rack system using user-supplied screws.
2. Take the console and gently slide it into the two rear-mounted brackets in
the rack and secure the console in place by inserting user-supplied screws.
The mounting hardware allows for the console to be opened with the drawer
in any position. Heavy-duty 14-gauge steel provides stability and prevents
the console frame from twisting. See the B019-000 instructional manual for
detailed mounting instructions.
2-Post Rackmounting
The console KVM switch can also be mounted in a 2-post rack installation
using the optional 2-Post Rack Mount Kit (model #: B019-000).
5.3 Single-Stage Installation
In a Single Stage installation, there are no additional switches cascaded down
from the first unit. To set up a single stage installation, refer to the installation
diagram (the numbers in the diagram correspond to the numbers of the
installation steps) and do the following:
5
2
Note: Power off all computers before connecting them to the console KVM
switch.
1
(Optional) If you choose to install an external console, plug your
3
4
keyboard, monitor, and mouse into the Console Ports located on the rear
panel. (The external mouse can also be connected to the external mouse
port located on the Keyboard Panel of the unit.)
1
2
Using a P774-Series (PS/2) or P776-Series (USB) KVM Cable Kit, plug
the yellow custom HD15 connector into any available KVM port on the
switch.
4
5
Plug the Cat5e/6 cable from the LAN into the LAN port on the rear panel.
Connect the power cord provided with this package to an AC source and
the power socket.
3
At the other end of the cable, plug the keyboard, video (blue), and mouse
connectors into their respective ports on the computer.
After you are all cabled up, you can power on the switch. After the switch is
powered on, power on the computers.
Repeat steps 2 and 3 for each additional computer/server you are connecting
to the console KVM switch.
Note: The B020-008-17-IP is pictured above. The only difference between it
and the B020-016-17-IP is the number of KVM ports.
5.4 Two-Stage Installation
To expand the number of computers that can be controlled in your KVM
installation, up to 16* additional KVM switches (model B007-008 or
B022-U16) can be cascaded to a NetDirector Console KVM Switch with IP
Access. As many as 256* computers can be controlled in a complete two stage
installation. In a two stage installation, the NetDirector Console KVM Switch
with IP Access is considered the first stage unit; the cascaded KVM switches
are considered second stage units.
3. Use the appropriate KVM cable kits (as described in the Cables section of
the B007-008 or B022-U16 owner’s manual to connect any available KVM
port on the second stage KVM switch to the keyboard, video, and mouse
ports of the computers you are installing.
(Repeat Steps 2 and 3 for any additional second stage KVM switches that
you wish to cascade from the NetDirector Console KVM Switch with IP
Access.)
*Using a B020-016-17-IP as the first stage unit and cascading 16 B022-U16
KVMs.
4. If it is not already powered on, power on the NetDirector Console KVM
Switch with IP Access.
To set up a two stage installation, do the following:
5. Power on the second stage KVM switches.
1. Make sure that power to all the devices you will be connecting up,
including all preexisting devices on the installation, have been turned off.
6. Power on the connected computers.
2. Use a P774-Series (PS/2) KVM Cable Kit to connect any available KVM
port on the First Stage unit to the Console ports of the B007-008 Second
Stage unit. Use either a P774-or P776-Series KVM Cable Kit to connect to
the console ports of a B022-U16 Second Stage unit.
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6. Basic Operation
6.1 Opening the Console
The console consists of two modules: an LCD display module located under the top cover and a keyboard / touchpad module below the LCD module.
The modules can either slide together, or independently. This allows you to have the LCD display available for viewing while the keyboard / touchpad
module is conveniently out of the way when not in use.
6.1.1 Opening Separately
1. Release the console by sliding the front panel catches toward the center
and pull the top panel a few centimeters toward you. Once the console
has been released, you can let go of the catches.
3. Rotate the top panel all the way back to expose the LCD screen.
4. Reach underneath and pull the keyboard module all the way out
Release Catch
until it clicks into place.
2. Pull the top panel all the way out until it clicks into place.
6.1.2 Opening Together
Refer to the diagrams in the Opening Separately section as you do the following:
1. Push the release catches in and pull the top and bottom panels out until the keyboard module clicks into place. Once the console has been released, you
can let go of the catches.
2. Pull the top panel the rest of the way out until it clicks into place.
3. Rotate the top panel all the way back to expose the LCD screen.
6.1.3 Operating Precautions
The maximum load bearing capacity of the keyboard module is 65 lbs. Failure to heed the information below can result in damage to the keyboard module.
RIGHT
WRONG!
Rest your hands and arms
lightly on the keyboard module
as you work.
• DO NOT lean your body
weight on the keyboard module.
• DO NOT place heavy
objects on the keyboard
module.
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6. Basic Operation continued
6.2 Closing the Console
1. Pull the release catches located on either side of the keyboard toward
you to release the keyboard module, then slide the module slightly in.
3. Rotate the LCD module all the way down, then pull the rear catches to
release the LCD module.
2. Let go of the catches. Using the front handle, push the keyboard module
all the way in.
4. Using the front handle, push the module all the way in.
6.3 LCD OSD Configuration
The LCD Buttons
The Adjustment Settings
The LCD OSD allows you to set up and configure the LCD display.
Four buttons are used to perform the configuration, as described in the
table below:
An explanation of the LCD OSD adjustment settings is given in the
table below:
Setting
Explanation
Button
Function
Adjusts the background black level of the screen
image.
Brightness
When you have not entered the LCD OSD
Menu function, pressing this button invokes the
Menu function and brings up the Main Menu.
MENU
Adjusts the foreground white level of the screen
image.
Contrast
When navigating through the menus, this button
moves you right or up. When making an adjust-
ment, it increases the value.
Phase
Clock
Adjusts the vertical size of the screen image.
Adjusts the horizontal size of the screen image.
Positions the display area on the LCD panel
horizontally (moves the display area left or right).
When navigating through the menus, this but-
ton moves you left or down. When making an
adjustment, it decreases the value.
H-Position
V-Position
Positions the display area on the LCD panel
vertically (moves the display area up or down).
• When you have not entered the LCD OSD
Menu function, pressing this button performs
an auto adjustment. An auto adjustment
automatically configures all the settings for
the LCD panel to what the OSD considers
their optimum values to be.
Adjusts the color quality of the display.You can
adjust the “warmth” value, color balance, etc.The
Adjust Color selection has a further submenu
that lets you fine tune the RGB values.
Color Temperature
Language
Selects the language that the LCD OSD displays
its menus in (English, French, German, Spanish
or Italian).
• When you have entered the LCD OSD
Menu function, pressing this button exits the
current menu and returns you to the previous
menu. Use it to leave an adjustment menu
when you are satisfied with the adjustment
you have made.
EXIT
Lets you set the amount of time that the OSD
displays on the screen. If there is no input for the
amount of time you choose, the OSD display
turns off.
OSD Duration
Reset
• When you are at the Main Menu, pressing
this button exits the LCD OSD.
Resets the menu and submenu adjustments
(except for language settings) to the original
factory default settings.
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6. Basic Operation continued
6.4 Port Selection
The NetDirector Console KVM Switch with IP Access provides three port selection methods to access the computers on the installation: Manual
Pushbuttons, an OSD (On Screen Display) menu system, and Hotkeys. OSD Operation and Hotkey Port Selection are discussed in the Windows Client
Port Operation and Java Client Port Operation chapters.
6.4.1 Manual Port Switching
Use the Port Selection Buttons on the keyboard to manually switch to a port. The left button switches to the previous port (7 to 6, etc.). When at port 1, the
left button will switch to the last port in the installation. The right button switches to the next port. When at the last port, the right button will switch to the
first port in the installation.
6.5 Hot Plugging
The NetDirector Console KVM Switch with IP Access supports hot plugging - components can be removed and added back into the installation by
unplugging and replugging their cables from the ports without the need to shut the unit down.
If you change computer positions, in order for the OSD menus to correspond to the KVM port changes, you must manually edit the Port Names for the
OSD to reflect the new port information. See Port Names (section 7.2.3) for details.
Note: If the computer’s operating system does not support hot plugging, this function may not work properly.
6.6 Powering Off and Restarting
If it becomes necessary to power off the KVM switch, or if the switch loses power and needs to be restarted, wait 10 seconds before powering it back on.
The computers should not be affected by this, but if any of them should fail, simply restart the affected computers.
6.7 Port ID Numbering
Each port is assigned a two-digit Port ID number. You can access any device by specifying the Port ID of the port that it is connected to. Port numbers
from 1 - 9 start with a preceding zero, so they become 01 - 09. For example, a computer attached to Port 6 would have a Port ID of: 06.
7. Administration
7.1 Local Console
Once the NetDirector Console KVM Switch with IP Access has been
installed, the next step that the Administrator needs to perform is to set up
the unit for user operation. The most convenient way to do this for the first
time is from the local console.
After you successfully log in, the Local Console OSD appears:
After turning on the unit, a login prompt appears:
Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password. For security purposes,
we strongly recommend that you use the User Management function (see
section 7.6.1) to remove these and give yourself a unique username and
password with the appropriate permissions.
The OSD consists of four pages, each with a specific set of functions:
Main, Configuration, Administration, and Log. Each page is discussed in
the sections that follow.
The functions of the two buttons at the right of the title bar are described
in the table below. Functions can be invoked by clicking the icon, or by
pressing its associated function key.
Button
Key
Function
Esc
Close: Closes the OSD display but does
not log you out of the session.You can
bring the display back with the OSD hot-
keys (Scroll Lock + Scroll Lock).
F8
Log Out: Closes the OSD display and
logs you out of the KVM switch.You must
re-enter your username and password to
regain access to the KVM switch.
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7.2 Main Page
The Main page governs port access. Selecting a port and double-clicking it switches you to the device on that port.
• A monitor icon is in front of the port number. The monitor icon is green for ports that have devices connected to them that are powered on;
otherwise, it is gray.
• If a port has been specified as a Quick View port (see below), a red eye icon is displayed along with the monitor icon to indicate so.
In addition to using this page to select ports to switch to, the administrator can also use this page to enable/disable Quick View status for selected ports, and
to create, modify, or delete names for each of the ports. The following sections describe how to enable Quick View and how to assign names to ports.
7.2.1 Quick View Ports
Selecting certain ports as Quick View ports is a way of limiting which ports are displayed in the OSD List, and which ports are accessed when performing
an auto scan. Once marked as a Quick View port, you can set it up so only Quick View ports are listed in the OSD Menu and/or accessed during and auto
scan.
The spacebar toggles a port’s Quick View status. To select/deselect a port, highlight it and press the spacebar. When a port has been selected as a Quick
View port, a red eye icon displays in the port icon column to indicate so. When a port isn’t selected, there is no red eye icon.
7.2.2 List Function
The List Function lets you broaden or narrow the scope of which ports the
OSD displays in the Main screen. To invoke the List Function, click the
arrow at the upper right corner of the screen, or press [F3]:
The drop down list on the left offers four fixed choices as shown in the
table below:
Choice
Meaning
All
Lists all of the ports on the installation
Lists only the ports that have their attached devices
powered on
Powered On
Quick View
Lists only the ports that have been selected as Quick
View ports
Quick View + Lists only the ports that have been selected as Quick View
Powered On ports and have their attached computers powered on
The text input box on the right allows you to key in a port name so that
only port names that match what you key in show up in the list. Wildcards
(? and *) are acceptable and offer you more flexibility when searching. For
example, if you want to find a server with the name Windows 2, type W*2
(the first and last character in the port name must be entered). If you want
to find a server with the name Windows 1, type W??????1 (the first and
last character in the port name must be entered) in the search box.
The screen changes to allow you to choose the ports that will be listed:
• After you key in your string, either click the binoculars icons to the
right of the box, or press [Enter].
• To go back to the default view, erase the string and either click the
binoculars to the right of the box, or press [Enter].
• To dismiss the List function, click the arrow or press [F3].
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7.2 Main Page continued
7.2.3 Port Names
To help remember which computer is attached to a particular port, every
port can be given a name. This field allows the Administrator to create,
modify, or delete port names. To configure a port name:
2. Key in the new Port Name, or modify/delete the old one. The maximum
number of characters allowed for a Port Name is 15. You can use all
letters, numbers, and symbols on the typewriter keys of keyboards with
PC US English layout.
1. Click once on the port you want to edit, wait one second and then
click again. (Alternately, use the up and down arrow keys to move the
highlight bar to the port, and then press the F2 function key.)
Note: This is not a double-click. It involves two separate clicks. A double-click will
switch you to the device attached to the port.
3. When you have finished editing the port name, press [Enter] or click
anywhere outside of the input box to complete the operation.
After a second or two, the bar changes to provide you with a text input
box:
7.3 Port Operation
Because the methods used to access the target device(s) are the same for the local console as for the Windows Client, the procedures are discussed in the
Windows Client and the Java Client chapters.
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7.4 Configuration Page
The OSD Configuration page allows users to set up their own, individual,
working environments. The NetDirector Console KVM Switch with IP Access
stores a separate configuration record for each user profile, and sets up the
working configuration according to the username that is used to log in.
Setting
Function
Selects which computers will be accessed under Auto
Scan Mode (To start Auto Scan Mode, see section
9.4.2, Toolbar Icons) Choices are: ALL - All the ports
which have been set Accessible; POWERED ON - Only
those ports which have been set Accessible and are
Powered On; QUICK VIEW - Only those ports which
have been set Accessible and have been selected
as Quick View ports; QUICK VIEW + POWERED ON
- Only those ports which have been set Accessible
and have been selected as Quick View ports and are
Powered On. The default is ALL.
Scan Select
Determines how long the focus dwells on each port as
it cycles through the selected ports in Auto Scan Mode.
Key in a value from 0 - 255 seconds. The default is 10
seconds; a setting of 0 disables the Scan function.
Scan Duration
Screen Blanker
If there is no input from the console for the amount of
time set with this function, the screen is blanked. Key in
a value from 1 - 30 minutes. A setting of 0 disables this
function. The default is 0 (disabled).
If there is no Operator input for the amount of time set
with this function, the Operator is automatically logged
Logout Timeout out. A login is necessary before the KVM switch can be
accessed again. Enter a value from 0 - 180 minutes.
The Configuration page settings are explained in the following table:
Setting
Function
The default is 30 minutes. 0 disables the function.
Selects which Hotkey controls the OSD function:
[Scroll Lock] [Scroll Lock] or [Ctrl] [Ctrl]. Since
the Ctrl key combination may conflict with programs
running on the computers, the default is the Scroll Lock
combination.
When set to ON, the beeper sounds whenever the port
is switched, when activating the Auto Scan function, or
when an invalid entry is made on an OSD menu. The
default is ON.
OSD Hotkey
Beeper
Allows a user to change the account password. After
clicking the Change Password button, a dialog box
Selects how the Port ID is displayed: the Port Number
alone (PORT NUMBER); the Port Name alone (PORT
NAME); or the Port Number plus the Port Name (PORT
NUMBER + PORT NAME). The default is PORT
NUMBER + PORT NAME.
Change
appears. Enter the old password. Then, enter a new
Password
ID Display
password and confirm it by entering it again. Press OK
to save changes, or press Cancel to discard changes.
Determines how long a Port ID displays on the monitor
after a port change has taken place.You can choose an
amount from 0 - 255 seconds. The default is 5 seconds.
0 is Always On.
ID Duration
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7.6 Administration Page
When you click the Administration tab, the Administration page comes up.
Each of the administrative functions is represented by an icon at the left of
the page. Clicking the icon brings up its associated dialog box. When the
Administration page first comes up the General dialog box appears:
General
The General Page (shown) presents four items of information. This is the
same information that displays after you log in from a browser, or when
you click the General icon at the top left of the browser main page. The
meaning of these items is described in the table below:
Item
Description
This field lets you give the switch a unique
name. This can be convenient when you need
to differentiate among several devices in multi-
station installations.
Device Name
This item displays the KVM switch’s MAC
address.
MAC Address
This item displays the current firmware version
number.
Firmware Version
If the switch is on a network that uses DHCP
assigned IP addresses, this item is a convenient
way of ascertaining what its IP address is.
Last IP from DHCP
Server
7.6.1 User Management
The User Management dialog box is used to create and manage user
profiles. Up to 64 user profiles can be established.
Fill in the required information for a new profile, or modify the existing
information to edit a previous profile. A description of the field headings is
given in the table below:
Heading
Description
A minimum of 6 and a maximum of 15 characters is
allowed.
Username
A minimum of 8 and a maximum of 15 characters is
allowed.
Password
To be sure there is no mistake in the password you are
asked to enter it again. The two entries must match.
Additional information about the user that you may
wish to include (optional).
Confirm Password
Description
Gives the user Administrator level access to the KVM
switch. All permissions are granted (see Permissions in
this table).
Admin
Gives the user Windows Client and Java Client (see
Permissions in this table).
This allows the Administrator to individually select
permissions for a user.
User Permissions
Select
These fields are used together with the Select radio
button to set up permissions that differ from the
defaults for Admin and User.
1. Checking Administration assigns administration
privileges, which allows the user to modify the KVM
switches Administration page settings.
2. Checking Windows Client allows a user to access
the KVM switch via the Windows Client software. By
default, all users may access the KVM switch via the
Windows Client software.
• To delete a user profile, select it in the list box, and click Remove.
• To modify a user profile, select it and click Edit.
• To add a user, click New.
If you choose Edit or New, a dialog box similar to the one below appears:
Permissions
3. Checking Log allows a User to view and query the
log file. The Log and Log Server buttons appear
on the Main web page of Users who have Log
permission (see section 8.2, Webpage Layout).
4. Checking Java Client allows a User to access the
KVM switch via the Java Client software.
5. Checking Force to Grayscale forces the user’s view
of the remote display to be in grayscale. This can
speed up I/O transfer in low bandwidth situations.
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7.6.1 User Management continued
Heading
Description
This function allows the Administrator or a user with
Administration permission to define the selected user’s
access to the computers on a Port-by-Port basis.
For each User profile, select a port and click it to cycle
through the choices:
Full - The user can view the screen and can perform
operations on the system from the keyboard and
mouse.
View - A diagonal line through the port icon indicates
the port access is View. The user can view the screen,
but cannot perform operations on the system.
Null (no access rights) - An X through the port icon
indicates no port access. The port will not show up on
the user’s list on the Main screen.
Port Access
Repeat until access rights have been set for all ports.
The default is Full for all users on all ports.
7.6.2 Service Configuration
An explanation of the Access Port fields is given in the table below:
Field
Explanation
This is the port number that must be specified
when connecting from the Windows Client software
program. Valid entries are from 1024 - 60,000. The
default is 9000.
Program
This is the port number used for Java Client
connections. Valid entries are from 0 - 65535.
The port number for a browser login. The default is 80.
The port number for a secure browser login. The
default is 443.
Java
HTTP
HTTPS
Note: If there is no firewall (on an intranet, for example), it doesn’t matter what these numbers
are set to, since they have no effect. You must set different values for each of the service
ports.
Log Server
Important transactions that occur on the KVM switch, such as logins and
internal status messages, are kept in an automatically generated log file.
In this panel, you specify the MAC address and a port number for the
computer that the Log Server resides on.
Access Port
As a security measure, if a firewall is being used, the Administrator can
specify the port numbers that the firewall will allow, and set the firewall
accordingly. Users must specify the port number when they log in to the
NetDirector Console KVM Switch with IP Access. If an invalid port number
(or no port number) is specified, the KVM switch will not be found.
Installation and operation of the Log Server is discussed in Chapter 12.
The Log File is discussed in Chapter 11.
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7.6 Administration Page continued
7.6.3 Network
The Network dialog is used to specify the KVM switch’s network
Network Transfer Rate
environment.
Set the rate at which the KVM switch transfers data to remote computers.
The range is from 8 to 99999 Kilobytes per second (Kbps).
IP Address
The NetDirector Console KVM Switch with IP Access can either have
its IP address assigned dynamically (DHCP), or it can be given a fixed IP
address.
• For dynamic IP address assignment, select the Obtain IP address
automatically button.
• To specify a fixed IP address, select the Set IP address manually button
and fill in the IP address, subnet mask and default gateway.
DNS Server
• For automatic DNS Server address assignment, select the Obtain DNS
Server address automatically button.
• To specify the DNS Server address manually, select the Use the
following DNS Server button, and fill in the addresses for the primary
and alternate DNS servers.
Note: Specifying the primary DNS Server address is mandatory. The
alternate DNS Server address is optional.
7.6.4 RADIUS Settings
To allow authorization for the NetDirector Console KVM Switch with IP
Access through a RADIUS server, do the following:
Character Meaning
Grants the user administrator privileges, allowing the user to
C
configure the system.
Allows the user to access the system via the Windows Client
program.
W
Allows the user to access the system via the Java Client
program.
J
L
Allows the user to access log information via a Web browser.
Restricts the user from accessing specified ports on the OSD
port list.
PN
Syntax: PN/1/2/3/4 (etc.)
Limits the user to only being able to view specified ports on
the OSD port list.
PV
Syntax: PV/1/2/3/4 (etc.)
Defines the OSD Hotkey.
UHK0: Scroll Lock + Scroll Lock
UHK1: Ctrl + Ctrl
UHK
Defines the OSD List Function.
UOL0: All
1. Check Enable Radius.
2. Fill in the IP addresses and Service Ports for the primary and alternate
RADIUS servers.
UOL
UOL1: Powered On
UOL2: Quick View
3. Set the time in seconds that the KVM switch waits for a RADIUS server
reply before it times out in the Timeout field.
UOL3: Quick View + Powered On
Selects how the Port ID displays.
UODM0: Port Number + Port Name
UODM1: Port Number
4. Set the number of RADIUS retries allowed in the Retries field.
UODM
UODT
5. Key the Shared Secret character string that you want to use for
authentication between the KVM switch and the RADIUS Server in this
field.
UODM2: Port Name
Determines the length of time in seconds that the Port ID
displays on the monitor after a port change.
Note: Set the access rights for each user on the RADIUS server according
to the information in the table on the next page.
Syntax: UODTn (where n represents a number from 0–255)
RADIUS Server Access Rights
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7.6.4 Radius continued
Examples:
Character Meaning
Character Meaning
Turns the beeper on or off.
UBUZ0: Beeper Off
User has administrator privileges; user can access the sys-
UBUZ
ULT
c,w
tem via the Windows Client.
UBUZ1: Beeper On
User can access the system via the Windows Client; user can
access the system via the Java Client; user can access log
information via the user’s Web browser.
Sets the Logout Timeout. When there is no input from the
user for the amount of time set with this function, the user is
automatically logged out and will need to log in again. The
valid Logout Timeout range is from 0-180 minutes.
w,j,l
Syntax: ULTn (where n represents a number from 0-180
minutes)
Selects which computers the user can access under Auto
Scan Mode.
USM0: All
USM
UST
USM1: Powered On
USM2: Quick View
USM3: Quick View + Powered On
Determines the length of time in seconds the KVM focus
dwells on each port in Auto Scan Mode.
Syntax: USTn (where n represents a number from 0-255)
Note: Characters are not case sensitive. Upper or lower case works equally well. Characters
are comma delimited. An invalid character in the configuration string will prohibit
access to the KVM switch for the user.
7.6.5 Security
The Security page controls access to the NetDirector Console KVM
Switch with IP Access.
Note: Each IP filter can consist of a single address, or a range of
addresses. To filter a single IP address, key in the same address
in both the From and To fields. To filter a continuous range of IP
addresses, key in the start of the range in the From field; key in the
end of the range in the To field.
After you specify the filter addresses, click OK.
• To delete a filter, select it in the IP filter and/or MAC filter list boxes and
click Remove.
• To modify a filter, select it in the IP filter and/or MAC filter list boxes
and click Edit. The Edit dialog box is similar to the New Dialog box.
When it comes up, simply delete the old address and replace it with the
new one.
IP and MAC Filtering
• If any filters have been configured, they appear in the IP filter and/or
MAC filter list boxes.
Default Webpage Name
• IP and MAC filters control access to the KVM switch based on the
IP and/or MAC addresses of the computers attempting to connect. A
maximum of 100 IP filters and 100 MAC filters are allowed. To enable
IP and/or MAC filtering, Click the IP Filter Enable and/or MAC Filter
Enable checkbox.
• The Default web page name entry field lets the Administrator specify
a login string (in addition to the IP address) that the user must include
when accessing the KVM switch with a browser. For example:
192.168.0.126/abcdefg
• The user must include the forward slash and the string along with the
IP address. For security purposes, we recommend that you change this
string from time to time.
• If the include button is checked, all the addresses within the filter range
are allowed access; all other addresses are denied access.
• If the exclude button is checked, all the addresses within the filter range
are denied access; all other addresses are allowed access.
Note: If no string is specified here, anyone will be able to access the KVM
switch with the Web browser using the IP address alone. This makes
your installation less secure.
• To add a filter, click New. A dialog box similar to the ones shown appear:
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7.6 Administration Page continued
7.6.6 Customization
• To set a port’s Share mode, double click it to bring up the I/O attributes
dialog box:
The Customization dialog box is arranged in four major sections: Login
Failures; Working Mode; I/O; and untitled miscellaneous functions at the
bottom. The functions of each of the Customization items are described in
the sections that follow.
Set the port’s Share mode according to the information in the following
table:
Attribute Action
The first user to occupy the port has exclusive control over it.
No other user can view or access it.
Exclusive
The first user to occupy the port has control over it. Up to 31
Occupy additional users can view its video output. The Timeout func-
tion applies to ports that have this setting selected.
Login Failures
• Allowed: sets the number of consecutive failed login attempts that are
permitted from a remote computer.
Allows up to 32 users to simultaneously share control over
the port. User input is placed in a queue and executed
sequentially. In addition, a user can access the KVM switch’s
Message Board function to gain control of the Share desig-
nated port. (See section 9.2.3, Message Board.)
• Timeout: sets the amount of time a remote computer must wait before
attempting to login again after it has exceeded the number of allowed
failures.
Share
• The Timeout field sets a time threshold for users on ports whose Share
Mode has been set to Occupy. If there is no activity from the user
occupying the port for the amount of time set here, the user is timed out
and the port is released. The first user to send keyboard or mouse input
after the port has been released gets to occupy the port. Input a value
from 0 to 255 seconds. The default is 3 seconds. A setting of 0 causes
the port to be released the instant there is no input.
Working Mode
• If Stealth Mode is enabled, the NetDirector Console KVM Switch with
IP Access cannot be pinged.
• To permit browser access to the KVM switch, click the Enable Browser
checkbox. If browser access is not enabled, users will not be able to log
into the unit via their browsers.
Miscellaneous
Note: Before you disable browser access, you will need to download the
API versions of the Windows and Java Clients from the IP Home
Page. (See section 8.2 for details) The only way to access the API
versions is to access the KVM switch via a browser.
The functions performed by the remaining elements at the bottom of the
screen are described in the table on the next page:
• If Multiuser Operation is enabled, up to 32 users can simultaneously
access the KVM switch.
• If Set default to grayscale is enabled, the remote display is changed to
grayscale. This can speed up I/O transfer in low bandwidth situations.
I/O
• Clicking the Attributes button brings up a dialog box that allows you to
set Share mode and Timeout threshold for each of the ports:
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7.6.6 Customization continued
Parameter Explanation
Select this check box to reset the KVM switch and implement new settings when you log out. Following a reset, wait one to two
minutes before logging back in.
Note: For some changes the Reset on exit check box is automatically selected and the KVM switch will reset when you log out. Clearing the check mark before logging out will cause the new settings to be
discarded.
Reset On Exit
Clicking this button undoes all changes that have been made to the Configuration and Administration pages (except for port
names, usernames, and passwords) and returns the parameters to the original factory default settings (see section 14.2, OSD
Factory Default Settings).
Reset Values
Clear Name List
This function clears the Port Names on the Main page.
7.6.7 Date/Time
The Date/Time dialog box lets the Administrator set up the KVM switch’s
Log Page
time parameters:
Clicking the Log tab brings up the contents of the log file. The log file is
discussed in Chapter 11.
• If your country or region employs Daylight Saving Time (Summer
Time), check the corresponding box.
• To establish the time zone that the KVM switch is located in, drop down
the Time Zone list and choose the city that most closely corresponds to
where it is at.
• To set the year and day, use the Calendar graphic.
• Clicking < or > moves you backward or forward by one month incre-
ments.
• Clicking << or >> moves you backward or forward by one year incre-
ments.
• In the calendar, click on the day.
• To set the time, use the 24 hour HH:MM:SS format.
• Click Synchronize to save your settings.
7.7 Upgrading the Firmware
As new versions of the NetDirector Console KVM Switch with IP Access
firmware become available, they can be downloaded from our Website at
3. Click the Firmware icon (see section 8.2, Webpage Layout) to open the
Firmware configuration dialog box:
Note: Although upgrading the firmware isn’t on the OSD Administration page, it is an adminis-
trative function, so we will discuss it in this chapter.
To upgrade the firmware, do the following:
1. Download the new firmware file to a computer that is not part of your
KVM switch installation.
4. Click Browse; navigate to the directory that the new firmware file is in
and select the file.
2. From that computer, open your browser and log in to the NetDirector
Console KVM Switch with IP Access (see section 8.1, Logging In).
5. Click Upgrade.
6. After the upload completes, click the Logout icon to exit and reset the
KVM switch.
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8. Browser Operation
8.1 Logging In
To log in from an Internet browser:
4. Click Yes.
1. Using the IP address (see section 7.6.3, Network) and Default Web
Page Name (see section 7.6.5, Security) given to you by your system
administrator, log in to the KVM switch via your web browser.
5. Click Finish to complete the installation.
6. Click OK to close the dialog box. The certificate is now trusted:
Note: If browser access is denied (see section 7.6.6, Customization), you will need to obtain the
Windows Client or Java Client API program from your system administrator to access the
KVM switch.
2. When you log in to the KVM switch from your Web browser, a Security
Alert message appears to inform you that the device’s certificate is not
trusted, and asks if you want to proceed.
When you click View Certificate, you can see that the red and white X
logo is no longer present – further indication that the certificate is trusted.
The certificate can be trusted, but the alert is triggered because the
certificate’s name is not found on Microsoft’s list of Trusted Authorities.
You have two options:
• If you are working on a computer at another location, accept the
certificate for just this session by clicking Yes.
• If you are working at your own computer, install the certificate
on your computer (see below for details). After the certificate is
installed, it will be recognized as trusted.
After accepting/installing the certificate, a login page appears:
Installing the Certificate
1. In the Security Alert dialog box, click View Certificate. The
Certificate dialog box appears.
Provide a valid username and password (set up by the system
administrator), then click Login to continue.
Note: 1. If you supply an invalid login, the authentication routine will return a message
stating, Invalid Username or Password. Please try again. If you exceed the number
of login failures set by the administrator, a message stating that The page cannot
be displayed, appears. This is done to confuse and discourage hackers from trying
to discover a valid username and password. If you see this message, try logging in
again being careful with the username and password.
2. If you are the Administrator and are logging in for the first time, use the default
Username: administrator; and the default Password: password. For security
purposes, we strongly recommend you remove these and give yourself a unique
username and password (see section 7.6.1, User Management).
After you have successfully logged in, the KVM switch’s Main webpage appears with the
General dialog box displayed:
Note: This is the same dialog box that appears whenever you click the General icon at the top
left of the page.
Note: There is a red and white X logo over the certificate to indicate that it is not trusted.
2. Click Install Certificate.
3. Follow the Installation Wizard to complete the installation. Unless you
have a specific reason to choose otherwise, accept the default options.
The Wizard presents a caution screen:
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8.2 Webpage Layout
Webpage Icons
The purpose of the icons at the top of the Webpage are explained in the
General Dialog Box
The General dialog box is the default Webpage. An explanation of the
table below:
dialog box fields is given in the table below:
Icon
Function
Field
Purpose
To make it easier to manage installations that
have more than one KVM switch.You can give
the KVM switch a unique name here.
The NetDirector Console KVM Switch with IP
Access MAC address displays here.
Indicates the KVM switch’s current firmware
version level.
Displays the currently selected rate for data
transmission. The network transfer rate is
administrator selectable – see Network Transfer
Rate, section 7.6.3.
Select this check box to reset the KVM switch
and implement new settings when you log out.
Following a reset, wait one to two minutes before
logging back in. (This check box is only enabled
for users who have administration privileges.)
Note: For some changes, the Reset on exit check box is automatically
selected and the KVM switch will reset when you log out. Clearing the check
mark before logging out will cause the new settings to be discarded.
Click this icon to display the General dialog box.
See General Dialog Box, for an explanation of
the dialog box fields.
Device Name
Click this icon to synchronize the KVM switch’s
time with your computer’s time.
MAC Address
Firmware Version
• If both are in the same time zone, the device’s
time is changed to match the computer’s time.
• If they are in different time zones, the device’s
time is changed to match the computer’s
time,except that the time zone difference is
still maintained.
Click this icon to install new versions of the
NetDirector Console KVM Switch with IP Access
firmware. See section 7.7 for details.
Network Transfer Rate
Reset on Exit
Note: The Firmware icon only displays for users with administrative
permission. It doesn’t appear on the Webpages of users who don’t have the
proper permission.
You should always click this icon to log out
and end your session. If you close the browser
without first logging out, you will have to wait
approximately one minute before logging in
again unless multiuser operation is enabled (see
section 7.6.6, Customization).
Displays the current IP address of the
NetDirector Console KVM Switch with IP
Access. Note: This field only appears when the System
Administrator has chosen to obtain an IP Address via a
DHCP server (see section 7.6.3, Network).
Last IP from DHCP
Server
Note: New versions of the NetDirector Console KVM Switch with IP Access firmware can be
downloaded from our Website as they become available.
Webpage Buttons
The purpose of the icons at the left of the Webpage are explained in the table below:
Icon
Purpose
Click this button to download the Windows Client software to remotely control the connected computer(s).
Note: You must download a new Windows Client each time you log in from your browser.
For platform independence, the Java Client allows users that have Java installed on their computers to connect to the NetDirector Console
KVM Switch with IP Access. Click this button to download the Java Client software to remotely control the connected server(s).
Note: You must download a new Java Client each time you log in from your browser.
In some instances, administrators don’t want the KVM switch to be accessible by browser. Clicking this button allows the System
Administrator to download the API version of the Windows Client. Once browser access is disabled, users will need to obtain the API
program from their System Administrator. API operation is discussed in Chapter 13.
In some instances, administrators don’t want the KVM switch to be accessible by browser. Clicking this button allows the System
Administrator to download the API version of the Java Client. Once browser access is disabled, users will need to obtain the API program
from their System Administrator. API operation is discussed in Chapter 13.
Clicking this button allows an administrator to download and install the Log Server application. See Chapter 12 for Log Server details.
All the events that take place on the KVM switch installation are recorded in a log file. Clicking this icon displays the contents of the log file.
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9. Windows Client
9.1 Activating the OSD
Graphics Configuration Dialog Box
The dialog box is organized into two main parts: Screen Option and
Snapshot.
After you have successfully logged in (section 8.1), activate the browser-
based Windows Client OSD by doing the following:
1. Click the
button at the left of the Webpage.
Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Windows
Client will not load. If you don’t already have it, DirectX is available for free download
2. When the file download security warning dialog box appears, click
Run.
3. If a second security warning dialog box appears, click Run again.
Note: If the browser cannot run the file, save it to disk, instead. Then, with your browser still
open to the KVM switch Webpage, run the file from your disk. If you use the save to disk
method, for security purposes, you cannot simply run a previously downloaded version
of the program. Each time you want to access the KVM switch, you must log in to the
Webpage with a valid username and password to download a fresh copy of the program.
4. When a connection to the KVM switch has been established, the screen
opens to the Windows Client OSD with the Main page and Windows
Client Control Panel displayed:
Screen Options
Screen Options lets you set up the way the remote display appears on the
local monitor:
• If Full Screen Mode is enabled (the box is checked), the remote display
fills the entire screen.
• If Full Screen Mode is not enabled (the box is not checked), the remote
display appears as a window on the local desktop. If the remote screen
is larger than what is able to fit in the window, move the mouse pointer
to the screen border that is closest to the area you want to view and the
screen will scroll.
• If Keep Screen Size is enabled (the box is checked), the remote screen is
not resized.
• If Keep Screen Size is not enabled (the box is not checked), the remote
screen is resized to fit the local monitor’s resolution.
• If the remote resolution is smaller than that of the local monitor, its
display appears like a window centered on the screen.
Before you Begin
• If the remote resolution is larger than that of the local monitor, its
display is centered on the screen. To access the areas that are off screen,
move the mouse to the corner of the screen that is closest to the area you
want to view and the screen will scroll.
The first time you run the program, you may want to make some display
configuration changes. To do so, click the curved Arrow icon on the
Control Panel at the lower right of the remote display. A screen similar to
the one below appears:
Snapshot
These settings let the user configure the KVM switch’s screen capture
parameters (see section 9.3, Windows Client Control Panel).
• Path lets you select a directory that the captured screens automatically
get saved to. Click Browse; navigate to the directory of your choice;
then click OK. By default, the captured screens get saved to your
desktop.
• Click a button to choose whether you want the captured screen to be
saved as a BMP or a JPEG (JPG) file.
• If you choose JPEG, you can select the quality of the captured file with
the slider bar. The higher the quality, the better looking the image, but
the larger the file size.
Finishing Up
After you have finished making your configuration settings:
1. Click OK to close the dialog box.
There are three buttons: Config, Switch, and Exit. Their actions are
described in the table below:
2. Click Switch to go back to the Windows Client OSD Main page.
Button
Action
Config
Brings up the Graphics Configuration dialog box, which
allows you to set up the graphical environment.The Graphics
Configuration dialog box is discussed in the next section.
Switch
Exit
Switches you to the Windows Client OSD. The Windows
Client OSD is discussed in section 9.2.
Ends the program and closes the application.
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9. Windows Client continued
9.2 Windows Client OSD
After you gain control of the KVM switch, the OSD comes up with the
Main page and Windows Client Control Panel displayed:
The remote OSD is the same as the local OSD, except the Log tab is
not available. The Log can be accessed remotely via the Remote Main
Page (see section 8.2, Webpage Layout). The Main tab (section 7.2), the
Configuration tab (section 7.4) and the Administration tab (section 7.6) all
function exactly as described earlier in this manual.
Note: The Administration tab is disabled for users who don’t have
administration privileges.
9.3 Windows Client Control Panel
The control panel consists of an icon bar at the top, with two text bars below it. Initially, the text bars display the video resolution and IP address of the
device at the remote location. As the mouse pointer moves over the icons in the icon bar, however, the text bar information changes to describe the icon’s
function. The functions that the icons perform are described in the table below:
Icon
Purpose
Click on the hand icon and drag to move the control panel to another position on the screen.
Click to bring up the Hotkey Setup dialog box (see section 9.3.1, Hotkey Setup, for details).
Click to bring up the Video Options dialog box. Right-click to perform a quick Auto Sync (see section 9.3.2, Video Adjustment).
Left click this icon to toggle Full Screen Mode on and off. Right click this icon to toggle Keep Screen Size on and off. See section 9.1,
Activating the OSD, for details.
Click to take a snapshot of the remote screen. The captured screen is saved in the directory you set up in the Graphics Configuration
dialog box. See section 9.1, Activating the OSD, for details.
Click to bring up the Message Board (see section 9.3.3, Message Board, for details).
Click to exit the remote view.
These Lock Key LEDs show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. Click on the icon to toggle the
status.
Note: When you first connect, the LED display may not be accurate. To be sure, click on the LEDs to set them.
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9.3 Windows Client Control Panel continued
9.3.1 Hotkey Setup
If you find the default Hotkey combinations inconvenient, you can
reconfigure them by following these five steps:
Various configuration actions related to the keyboard, video, and mouse
can be performed via Hotkey combinations. The Hotkey setup utility is
accessed by clicking the Keyboard icon on the Control Panel. The actions
performed by the Hotkeys are listed in the left column; the currently
defined keys that invoke the actions are shown in the panel to the right.
1. Highlight the Action, and then Click Start.
2. Key in the Function keys (one at a time). The key names appear in the
Key field as you press them.
3. When you have finished keying in your sequence, Click Stop.
4. Click Set. Repeat for any other actions for which you wish to re-assign
Hotkeys.
5. Click Close.
Note: You can use the same function keys for more than one action, as long as the first key is
not the same. For example, you can use F1 F2 F3 for one action; F2 F1 F3 for another;
F3 F2 F1 for a third, etc.
An explanation of the Hotkey Setup Actions is given in the table below:
Icon
Purpose
Default Hotkey
Exit remote and location Breaks the remote connection to the KVM switch returns you to local operation.
F2, F3, F4
F5, F6, F7
F9, F10, F11
Adjust Video
Toggle OSD
Brings up the video adjustment utility.
Toggles the OSD display off and on.
If you find the display of the two mouse pointers (local and remote) to be confusing or annoying, you can use this
Toggle mouse display
function to shrink the non-functioning pointer down to a barely-noticeable tiny circle - which can be ignored. Since F11, F10, F9
this function is a toggle - use the hotkeys again to bring the mouse display back to its original configuration.
This utility synchronizes the local and remote mouse movements following a video resolution change. After
F8, F7, F6
Adjust mouse
invoking this utility, simply click the local mouse pointer on top of the remote mouse pointer.
This combination performs an auto-sync operation. It is the same as clicking the Auto-sync button in the Video
Options dialog box (see section 9.3.2, Video Adjustment).
Video Auto-sync
F10, F11
Use this function to toggle the local cursor on/off. Unlike Toggle Mouse Display, this function removes the local
mouse pointer altogether.
Show/Hide Local Cursor
F6, F7
Although all other keyboard input is captured and sent to the B020-008-17-IP, [Alt + Tab] and [Ctrl + Alt + Del] work
on your local computer. In order to implement their effects on the remote system, another key may be substituted for F12
the Alt key. If you substitute the F12 key, for example, you would use [F12 + Tab] and [Ctrl + F12 + Del].
Substitute Alt key
Substitute Ctrl key
Substitute Ctrl key
If your local computer captures Ctrl key combinations, preventing them from being sent to the remote system,
you can implement their effects on the remote system by specifying a function key to substitute for the Ctrl key. F6, F7
If you substitute the F11 key, for example, pressing [F11 + 5] would appear to the remote system as [Ctrl + 5].
If your local computer captures Ctrl key combinations, preventing them from being sent to the remote system,
you can implement their effects on the remote system by specifying a function key to substitute for the Ctrl key. LCntrl
If you substitute the F11 key, for example, pressing [F11 + 5] would appear to the remote system as [Ctrl + 5].
Note: To invoke an action, you must press and release the keys one key at a time.
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9.3 Windows Client Control Panel continued
9.3.2 Video Adjustment
You can adjust the placement and the picture quality of the remote screen
(as displayed on your local monitor) with the Video Options function. To
do so, either click on the Hammer icon on the Control Panel, or use the
Adjust Video hotkeys (see section 9.3.1, Hotkey Setup). The following
screen appears:
Option
Usage
The NetDirector Console KVM Switch with IP
Access can redraw the screen every 1 to 99
seconds, eliminating unwanted artifacts from the
screen. Select Enable Refresh and enter a number
from 1 through 97. The KVM switch will redraw the
screen at the interval you specify. This feature is
disabled by default. Click to put a check mark in the
box next to Enable Refresh to enable this feature.
Enable Refresh
This setting adjusts the amount of color information
for the video data sent over the network. The higher
the color setting, the greater the data. For slow data
connections, drag the slider bar to a lower setting to
decrease the amount of video data transferred. This
ensures screen refresh at workable speeds.
Color Depth Control
Transparency
Adjusts the transparency of the toolbars displayed
by the Windows and Java Client applications. Slide
the bar until the display in the Demo window is to
your liking.
Gamma Adjustment
If it is necessary to correct the gamma level for the remote video display,
use the Gamma function of the Video Adjustment dialog box.
The meanings of the adjustment options are given in the table below:
Under Basic configuration, there are ten preset and four user-defined levels
to choose from. Drop down the list box and choose the most suitable one.
Option
Usage
For greater control, clicking the Advanced button brings up the following
dialog box:
Adjust the horizontal and vertical position of the
remote computer window by Clicking the Arrow
buttons.
Screen Position
Click Auto-Sync to detect the vertical and horizontal
offset values of the remote screen and automatically
synchronize it with the local screen.
If the local and remote mouse pointers are out of
sync, in most cases, performing this function will
bring them back into sync.
Auto-Sync
Note: This function works best with a bright screen.
If you are not satisfied with the results, use the
Screen Position arrows to position the remote
display manually.
• Click and drag the diagonal line at as many points as you wish to
achieve the display output you desire.
Drag the slider bars to adjust the RGB (Red, Green,
Blue) values. When an RGB value is increased, the
RGB component of the image is correspondingly
increased. If you enable Set to Grayscale, the
remote video display is changed to grayscale.
RGB
• Click Save As to save up to four user-defined configurations derived
from this method. Saved configurations can be recalled from the list box
at a future time.
This section allows you to adjust the video display’s
gamma level. This function is discussed in detail in
the next section, Gamma Adjustment.
Gamma
• Click Reset to abandon any changes and return the gamma line to its
original diagonal position.
Drag the slider bar to adjust the overall Video
Quality. Values can be from 20 to 100. The larger
the value, the clearer the picture and the more video
data goes through the network. Depending on the
network bandwidth, a high value may adversely
effect response time.
• Click OK to save your changes and close the dialog box.
• Click Cancel to abandon your changes and close the dialog box.
Video Quality
Note: For best results, change the gamma while viewing a remote computer.
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9.3 Windows Client Control Panel continued
9.3.3 Message Board
The NetDirector Console KVM Switch with IP Access supports multiple
user logins, which can possibly give rise to access conflicts. To alleviate
this problem, a message board feature has been provided, allowing users to
communicate with each other.
Message Display Panel
Messages that users post to the board - as well as system messages -
display in this panel. If you disable Chat, however, messages that get
posted to the board won’t appear.
The message board functions much like an Internet chat program does.
When you click the Message Board icon on the Windows Client Control
Panel, a screen similar to the one below appears:
Compose Panel
Key in the messages that you want to post to the board in this panel. Click
Send, or press [Enter] to post the message to the board.
User List Panel
The names of all the logged in users are listed in this panel.
• Your name appears in blue; other users’ names appear in black.
• By default, messages are posted to all users. To post a message to one
individual user, select the user’s name before sending your message.
• If a user’s name is selected, and you want to post a message to all users,
select All Users before sending your message.
• If a user has disabled Chat, its icon displays before the user’s name to
indicate so.
• If a user has occupied the KVM or the KM, its icon displays before the
user’s name to indicate so.
The Button Bar
The buttons on the Button Bar are described in the table below:
Button
Action
Enable/Disable Chat. When disabled, messages
posted to the board are not displayed. The button is
shadowed when Chat is disabled. The icon displays
next to the user’s name in the User List panel when
the user has disabled Chat.
Occupy/Release Keyboard/Video/Mouse. When
you Occupy the KVM, other users cannot see the
video, and cannot input keyboard or mouse data.
The button is shadowed when the KVM is occupied.
The icon displays next to the user’s name in the
User List panel when the user has occupied the
KVM.
Occupy/Release Keyboard/Mouse. When you
Occupy the KM, other users can see the video, but
cannot input keyboard or mouse data. The button
is shadowed when the KM is occupied. The icon
displays next to the user’s name in the User List
panel when the user has occupied the KM.
Show/Hide User List. When you Hide the User List,
the User List panel closes. The button is shadowed
when the User List is open.
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9. Windows Client continued
9.4 Port Operation
Select a port on the OSD Main Screen either by moving the highlight bar to it with the Up and Down Arrow keys and pressing Enter, or by double-
clicking it. Once you select a port, its screen displays on your monitor, and your keyboard and mouse input affects the remote system.
9.4.1 OSD Toolbar
The OSD provides a toolbar to help you control the KVM switch remotely.
To bring up the toolbar, tap the OSD Hotkey (Scroll Lock or Ctrl) twice.
The toolbar appears in the upper left corner of the screen:
Depending on the settings that were selected under ID Display (see section 7.4), the Port Number and/or the Port Name display at the right of the toolbar.
Note: Click on a free area of the toolbar and drag to move it around the screen. When the toolbar displays, mouse input is confined to the toolbar area and keyboard input has no effect. To carry out
operations on the computer connected to the port, close the toolbar by clicking the X on it; or, recall the OSD and select the port again.
9.4.2 OSD Toolbar Icons
OSD Toolbar Icons
The meanings of the toolbar icons are explained in the table below:
Icon
Function
Click to skip to the first accessible port on the entire installation without having to invoke the OSD.
Click to skip to the first accessible port previous to the current one without having to invoke the OSD.
Click to begin Auto Scan Mode. The KVM switch automatically switches among the ports that were selected for Auto Scanning under
the Configuration Scan Select function (see section 7.4). This allows you to monitor their activity without having to switch among them
manually.
Click to skip from the current port to the next accessible one without having to invoke the OSD.
Click to skip from the current port to the last accessible port on the entire installation without having to invoke the OSD.
Click to bring up the OSD.
Click to close the toolbar.
Click to logout and exit the Windows Client application.
Click to invoke Panel Array Mode (see section 9.4.3).
9.4.3 Panel Array Mode
The number of panels in the array (16, 9, 4, or 1) can be selected by
clicking Show More Ports (+), and Show Fewer Ports (-) on the panel
array toolbar.
Clicking on the OSD Toolbar’s Panel Array icon invokes Panel Array
Mode. Under this mode, the OSD divides your screen into a 4 x 4 grid of
16 panels:
• If the computer connected to a port is on line, its screen displays in its
panel, otherwise the panel is blank.
• Only ports that are accessible to the currently logged in user are
displayed (see User Management, section 7.6.1). All other panels are
blank.
• If you move the mouse pointer over a panel, information about the port
displays at the bottom of the screen.
• You can access a computer connected to a port by moving the mouse
pointer over its panel and clicking. You switch to the computer exactly
as if you had selected it from the OSD Main screen.
• Each panel represents one of the KVM switch’s ports. Starting with port
1 at the upper left; going from left to right; top to bottom; port 16 is at
the lower right.
• When the Array is first invoked, it scans through each of the ports that
were selected for Auto Scanning under the Configuration page’s Scan
Select function (see section 7.4), and displays information about the port
(port name, resolution, on line status, port access status), at the bottom
of the panel.
Note: The scan duration in panel array mode is not user-defineable. It defaults at a scan
duration of 1 second.
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9.4.3 Panel Array Mode continued
• Panel Array Toolbar
The Panel Array toolbar, at the lower right of the screen, provides shortcut navigation and control of the panel array as described in the table below:
Icon
Function
Move the attention of the panel array mode scan ahead
four panels.
Click and drag to move the toolbar to another position on
the screen.
Increase the number of panels in the array.
Pause panel scanning, leaving the focus on the panel
that currently has it.
Decrease the number of panels in the array.
Toggle 4/3 aspect ratio for widescreen monitors.
Move the attention of the panel array mode scan back
four panels.
Move the attention of the panel array mode scan to the
previous panel.
Exit Panel Array mode.
Move the attention of the panel array mode scan to the
next panel.
Note: For issues affecting multiple user operation in Panel Array Mode, see section 9.4.4, Multiuser Operation.
9.4.4 Multiuser Operation
Multiuser Operation
The NetDirector Console KVM Switch with IP Access supports multiuser operation. Up to 32 users can log in at the same time. When multiple users
simultaneously access the KVM switch from remote computers, the rules of precedence that apply are shown in the following table:
Operation
Rule
General
Once a user invokes the OSD, no other user can invoke it until the original user closes it.
If a user has invoked Auto Scan Mode, but the OSD has not been invoked, another user can interrupt Auto Scan Mode by invoking
the OSD.
Auto Scan Mode
• When a user has invoked Panel Array Mode, all successive users automatically enter Panel Array Mode. Panel Array Mode
continues until the original user stops it. (Administrators can override Panel Array Mode.)
• Only the user who starts Panel Array Mode can use the Skip Mode (see section 9.4.3) function.
• Only the user who starts Panel Array Mode can switch ports. Other users automatically switch to the ports that the original user
selects. However, if an individual user does not have access rights to the port that the original user switches to, the user will not
be able to view that port.
Panel Array Mode
• Individual users can increase or decrease the number of panels they wish to view in Panel Array Mode; however, the picture
quality may decrease as the number of panels decreases.
9.4.5 Keyboard Hotkey Operation
Keyboard hotkey combinations allow you to provide KVM focus to a port
directly from the keyboard. The NetDirector Console KVM Switch with
IP Access hotkey features are described in the following sections.
Exiting Auto Scan
While Auto Scan Mode is in effect, ordinary keyboard functions are
suspended. You must exit Auto Scan Mode in order to regain normal
control of the keyboard. To exit Auto Scan Mode, press Esc or the
Spacebar. Auto Scanning stops when you exit Auto Scan Mode.
Auto Scanning
The Auto Scan function automatically switches among all the ports that
are accessible to the currently logged on User, so that the user can monitor
their activity automatically. (See Scan Select, section 7.4, for information
regarding accessible ports.)
Setting the Scan Interval
The amount of time Auto Scan dwells on each port is set with the Scan
Duration setting (see section 7.4).
Skip Mode
Skip Mode allows you to switch ports in order to monitor the computers
manually. You can dwell on a particular port for as long or as little as you
like - as opposed to Auto Scanning, which automatically switches after
a fixed interval. The Skip Mode hotkeys are the four Arrow keys. Just
as with the Auto Scan Hotkeys, you must first open the OSD Toolbar by
pressing your chosen hotkey twice (either Scroll Lock or Ctrl) in order to
use the Skip Mode hotkey. Their operation is explained in the table below:
Invoking Auto Scan
To start Auto Scanning, open the OSD toolbar by pressing your chosen
hotkey twice (either Scroll Lock or Ctrl), and then tap the A key. The Auto
Scan function cycles through the ports in order - starting from the first port
on the installation. An S appears in front of the Port ID Display to indicate
that the port is being accessed under Auto Scan Mode.
Hotkey
Action
Skips from the current port to the first accessible port
previous to it.
Pausing Auto Scan
Skips from the current port to the first accessible port
that comes after it.
While you are in Auto Scan Mode, you can pause the scanning and
focus on a particular computer by pressing P. During the time that
Auto Scanning is paused, the S in front of the Port ID blinks on and off.
Pausing when you want to keep the focus on a particular computer is
more convenient than exiting Auto Scan Mode because when you resume
scanning, you start from where you left off. If you were to exit and restart
Auto Scan Mode, the scanning would start from the very first computer
on the installation. To resume Auto Scanning after pausing, press any key
except Esc or the Spacebar. Scanning continues from where it left off.
Skips from the current port to the first accessible port
on the installation.
Skips from the current port to the last accessible port
on the installation.
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9.5 Keyboard and Mouse Considerations
9.5.1 Keystrokes
Except for [Alt + Tab] and [Ctrl + Alt + Del], all keyboard input is sent to the remote system. The above two chorded key combinations are retained on the
local system to switch among applications and to recover from disaster. In order to provide the [Alt + Tab] and [Ctrl + Alt + Del] functions on the remote
system keyboard, you may select another key as a substitute for the Alt and/or Ctrl keys.
For example, the F11 key could substitute for the Ctrl key and the F12 key could substitute for the Alt key, in which case [F12 + Tab] substitutes for [Alt
+ Tab]; and [F11 + F12 + Del] substitutes for [Ctrl + Alt + Del]. See section 9.3.1, Hotkey Setup, for details on setting up a substitute key.
Note: While any key may be used as a Substitute key, you must not use one that is being used as the first position Hotkey for another action. Also, when the KVM switch is being accessed with Win 98
under Full Screen Mode, if you mistakenly press Ctrl + Alt + Del, you will have to exit the Windows Client (by clicking the arrow on the Windows Client control panel), and restart the Windows
Client from the Remote Control Main Webpage.
In the case of the [Ctrl + Alt + Del] function, the
function as hitting the [Ctrl + Alt + Del] keys.
icon is also available on the Windows Client Toolbar. Clicking this icon will perform the same
9.5.2 Mouse Synchronization
Until you close the remote connection, mouse movements have no effect on your local system, but instead are captured and sent to the remote system.
From time to time, especially if you change video resolution, the local mouse movement may no longer be synchronized with the remote system’s mouse
pointer. There are three quick methods that can be used to bring the two pointers back into sync:
• Right-clicking on the hammer icon
in the Windows Client Control Panel.
• Moving the mouse pointer into the Control Panel and back out again.
• Performing an Auto Sync with the Video Adjustment function (see section 9.3.2, Video Adjustment, for details).
• Invoke the Adjust Mouse function with the Adjust Mouse hotkeys (see section 9.3.1, Hotkey Setup, for details).
• After activating the Adjust Mouse function, move the local mouse pointer exactly on top of the remote mouse pointer and click.
For additional mouse synchronization procedures, see pages 32-33.
10. Java Client
10.1 Activating the OSD
Access the NetDirector Console KVM Switch with IP Access remote main
page. (see section 8.1, Logging In, for details) The layout of the remote
main page is discussed in detail in Chapter 8.
After you have successfully logged in, to activate the Java Client OSD, do
the following:
1. Click the
button at the left of the Webpage.
Note: You must have Sun’s Java 2 JRE 1.4.2 or higher installed on your computer before
running the Java Client. Java is available for free download from the Sun Java Website:
2. Accept the security certificates.
3. When the browser dialog asks what to do with the program file, click
Open.
Note: If the browser cannot run the file, save it to the hard drive. Then, with your browser
still open to the Remote Webpage, run the file from your disk. If you use the save to disk
method, for security purposes, you cannot simply run a previously downloaded version
of the program. Each time you want to remotely access the KVM switch, you must log
in to the Webpage with a valid username and password to download a fresh copy of the
program.
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10. Java Client continued
10.2 Java Client OSD
When you bring up the OSD, the Main screen comes up in the center of
your monitor.
The remote OSD is the same as the local OSD, except the Log tab is not
available. The Log can be accessed remotely via the remote main page
(see section 8.2, Webpage Layout). The Main tab (see section 7.2), the
Configuration tab (see section 7.6.2) and the Administration tab (see
section 7.6) all function exactly as described earlier in this manual.
Note: The Administration tab is disabled for users who don’t have administration privileges.
10.3 Java Client Control Panel
Instead of a control panel like the one that the Windows Client uses, the
Java Client has a hidden control panel, located at the bottom center of the
screen. The panel becomes visible when the mouse pointer is moved over
it. The Java Client Control Panel icons and their functions are described in
the sections that follow.
Keypad
Some keyboard combinations cannot be captured and sent to the KVM
switch when using the Java Client. In order to implement their effects on
the remote system, this function provides a one-click implementation of
some common window control combinations.
Set Video Parameters
Clicking this button brings up the Video Adjustment dialog box:
Mouse Synchronization
At times the local mouse movement may lose sync with the remote mouse
movement. The Mouse Synchronization function gets them back into sync.
There are two methods available to bring the pointers into sync:
1. Click the Mouse Synchronization button; wait for the remote mouse
pointer to move to the upper left corner of the screen; move your local
mouse pointer directly on top of the remote pointer, and click.
2. Move your local mouse pointer over the Java Client Control Panel, and
click.
Additional Mouse Synchronization Procedures
If the previous mouse synchronization procedures fail to resolve mouse
pointer problems for particular computers, try the following:
The Video Settings dialog box functions exactly the same as the Video
Option dialog box in the Windows Client (see section 9.3.2, Video
Adjustment, for details).
Note: These procedures are to be performed on the computers attached to the KVM switches
ports - not on the computer you are using to remotely access the KVM switch. In order for the
local and remote mice to synchronize, you must use the generic mouse driver supplied with the
Windows operating system. If you have a third party driver installed - such as one supplied by
the mouse manufacturer - you must remove it.
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10.3 Java Client Control Panel continued
Windows 2000:
Message Board
Set the mouse speed to the middle position; set the mouse acceleration to
None.
The NetDirector Console KVM Switch with IP Access supports multiple
user logins, which can possibly give rise to access conflicts. To alleviate
this problem, a message board feature, similar to an Internet chat program,
allows users to communicate with each other.
(Control Panel Mouse Mouse Properties Motion):
When you click the Message Board icon on the Java Client Control Panel,
a screen similar to the one below appears:
Windows XP / Windows Server 2003:
Set the mouse speed to the middle position; disable Enhance Pointer
Precision.
(Control Panel Printers and Other Hardware Mouse Pointer
Options):
Windows ME / Windows 95:
Set the mouse speed to the middle position; disable mouse acceleration
(click Advanced to get the dialog box for this).
Windows NT / Windows 98:
Set the mouse speed to the slowest position.
Sun / Linux:
Open a terminal session and issue the following command:
Sun: xset m 1
Linux: xset m 0
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10.3 Java Client Control Panel continued
10.3.1 Message Board Button Bar
The buttons on the Button Bar are toggles. Their actions are described in
the table below:
• Messages that users post to the board - as well as system messages -
display in the Message Display panel. If you disable Chat, however,
messages that get posted to the board won’t appear.
Option
Usage
• Key in the messages that you want to post to the board in the Compose
panel. Click Send, to post the message to the board.
Enable/Disable Chat. When disabled, messages
posted to the board are not displayed. The button is
shadowed when Chat is disabled. The icon displays
next to the user’s name in the User List panel when
the user has disabled Chat.
• The names of all the logged in users appear in the User List panel.
• By default, messages are posted to all users. To post a message to an
individual user, select the user’s name before sending your message.
Occupy/Release Keyboard/Video/Mouse. When
you Occupy the KVM, other users cannot see the
video, and cannot input keyboard or mouse data.
The button is shadowed when the KVM is occupied.
The icon displays next to the user’s name in the
User List panel when the user has occupied the
KVM.
• If a user’s name is selected, and you want to post a message to all users,
select All Users before sending your message.
• If a user has disabled Chat, the
name to indicate so.
icon displays before the user’s
icon displays before the
Occupy/Release Keyboard/Mouse. When you
Occupy the KM, other users can see the video, but
cannot input keyboard or mouse data. The button
is shadowed when the KM is occupied. The icon
displays next to the user’s name in the User List
panel when the user has occupied the KM.
• If a user has occupied the KVM, the
user’s name to indicate so.
• If a user has occupied the keyboard/mouse, the
icon displays
before the user’s name to indicate so.
• To Hide/Unhide the User List panel, click on the arrows in the panel
separator.
10.3.2 Lock Key LEDs
These LEDs show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. They turn green when the Lock status is On.
Click on the icon to toggle the status.
Note: When you first connect, the LED display may not be accurate. To be sure, click on the LEDs to set them.
10.3.3 Resolution
The video resolution of the device connected to the remote port displays directly below the Lock LEDs.
10.3.4 Switch Screen Mode
Clicking this button enables or disables Full Screen Mode. (By default the Java Client opens in Full Screen Mode.)
10.3.5 About
Clicking this button opens the About dialog box, which displays the Java Client Version information. Click the OK button to close the
dialog box.
10.3.6 Send Ctrl+Alt+Del
Clicking this button sends a Ctrl+Alt+Del signal to the remote system.
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10.3 Java Client Control Panel continued
10.3.7 Help
Clicking this button brings up the online help screen for the Java Client.
Clicking the Exit button terminates the Java Client session.
10.3.8 Exit
10.4 Port Operation
Java Client port operation is the same as for the Windows Client. See section 9.4, Port Operation, for details.
10.4.1 Panel Array Mode
This is very similar to the Windows Client Panel Array Mode (see section 9.4.3 for details), except for some differences in the toolbar. The Java Client
Panel Array Mode Toolbar is described in the table below:
Icon
Function
Icon
Function
Pauses on the panel that has the focus at the time you click
the pause button. After you click Pause, the button changes to
an arrowhead and its caption changes to Resume. To resume
scanning, click the Resume button.
Brings the current panels focus to the first available port that
is four ports after the port you were just on.
Increase the number of panels in the array. (Choose between
16, 8, 4 and 1.)
Brings the current panels focus to the first available port that
is four ports before the port you were just on.
Decrease the number of panels in the array. (Choose be-
tween 16, 8, 4 and 1.)
Brings the current panels focus to the first available port
before the port you were just on.
Toggle 4/3 aspect ratio.
Exit Panel Array mode.
Brings the current panels focus to the first available port after
the port you were just on.
10.4.2 Keyboard Hotkey Operation
Keyboard hotkey operation is the same as for the Windows Client. See section 9.4.5, Keyboard Hotkey Operation, for details.
11. Log File
11.1 Log File on Remote Main Page
The NetDirector Console KVM Switch with IP Access logs all the events
that take place on it. To view the contents of the log file, click the Log icon
at the left of the remote main page; or, click on the Log tab of the local
console OSD. A screen similar to the one below appears:
A maximum of 512 events are stored in the log file. To clear the log file,
click on the Clear Log icon at the lower right of the screen.
Note: The Log File is a temporary file that is erased when the KVM switch is turned off or loses
power. It is recommended that you install the Log Server to back up the contents of the
log file.
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12. Log Server
The Windows-based Log Server is an administrative utility that records all the events that take place on selected units and writes them to a searchable
database.
12.1 Installation
1. Specify the MAC address of the Log Server computer on the Service
Configuration page of the Administrator Utility (see section 7.6.2).
5. Click Next. Then follow the on-screen instructions to complete the
installation and have the Log Server program icon placed on your
desktop.Specify the MAC address of the Log Server computer on the
Service Configuration page of the Administrator Utility (see section
7.6.2).
2. From the computer that you want to use as the Log Server, open your
browser and log into the remote main page. The computer you are
installing the log server on must be connected to the same network as
the KVM switch.
3. Click the
button at the left of the Webpage to start the
Log Server installation program.
4. If any security warning dialog boxes appear, ignore them and click Run
or Open.
Note: If the browser cannot run the file, save it on your computer and run
it from there.
12.2 Starting Up
To bring up the Log Server, either double click the program icon, or key in
the full path to the program on the command line. The first time you run it,
a screen similar to the one below appears:
Note: The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the
database. This driver comes standard in Microsoft OS installations.
The Log Server screen is divided into three components:
•
•
A Menu Bar at the top.
A panel that will contain a list of units in the middle (see section
12.4, Log Server Main Screen, for details).
•
A panel that will contain an Events List at the bottom.
Each of the components is explained in the sections that follow.
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12. Log Server continued
12.3 Menu Bar
The Menu bar consists of four items:
• Configure
• Events
• Options
• Help
Note: If the Menu Bar appears to be disabled, you may need to click in the list window to enable it.
12.3.1 Configure
The Configure menu contains three items: Add, Edit, and Delete. They are
used to add new units to the list, edit the information for units already on
the list, or delete units from the list.
Field
Explanation
This can either be the IP address of the KVM switch
or its DNS name (if the network administrator has
assigned it a DNS name).
Address
• To add a KVM switch to the list, click Add.
The port number that was assigned to the Log
Server in the KVM switch’s OSD.
• To edit or delete a listed KVM switch, first select the one you want in
the list window, then open this menu and click Edit or Delete.
Port
This field is provided so that you can put in a
descriptive reference for the unit to help identify it.
Description
When you choose Add or Edit, a dialog box, similar to the one below
appears:
This specifies the number of days that an event
should be kept in the Log Server’s database before
it expires and it is cleared out.
Limit
Fill in or modify the fields, then click OK to finish.
12.3.2 Events
The Events Menu has two items: Search and Maintenance.
Item
Explanation
KVM switches are listed according to their IP
address. Select the unit that you want to perform the
search on from this list.You can select more than
one unit for the search. If no units are selected, the
search is performed on all of them.
Search
Search allows you to search for events containing specific words or strings.
When you access this function, a screen similar to the one below appears:
Server List
Sets the level for how detailed the search results
display should be.
Select the date that you want the search to
start from. The format follows the MM/DD/YYYY
convention, as follows: 06/11/2007
Priority List
Start Date
Start Time
End Date
End Time
Select the time that you want the search to start from.
Select the date that you want the search to end at.
Select the time that you want the search to end at.
Key in the pattern that you are searching for here.
The multiple character wildcard (%) is supported.
E.g., h%ds would display all records that contain a
words that start with an h and end with ds.
Lists the events that contained matches for the
search.
Pattern
A description of the items is given in the table below:
Results
Item
Explanation
This is one of three radio buttons that define the
scope of the search. If it is selected, the search is
performed on all the events in the database for the
selected KVM switch.
Search
Print
Exit
Click this button to start the search.
Click this button to print the search results.
Click this button to exit the Search dialog box.
New search
This is a secondary search performed on the events
that resulted from the last search.
Search last results
Maintenance
This is a secondary search performed on all the
events in the database for the selected KVM switch
excluding the events that resulted from the last search.
This function allows the administrator to perform manual maintenance of
the database, such as erasing specified records before the expiration time
that was set with the Limit setting of the Edit function.
Search excluding
last results
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12.3 Menu Bar continued
12.3.3 Options
Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if the previous attempt to connect
failed. When you click this item, a dialog box, similar to the one to the right appears:
Key in the number of seconds, then click OK to finish.
12.3.4 Help
From the Help Menu, click Contents to access the online Windows Help file. The help file contains instructions about how to set up, operate and
troubleshoot the Log Server.
12.4 Log Server Main Screen
12.4.1 Overview
The Log Server Main Screen is divided into two main panels.
• The upper (List) panel lists the KVM switches that have been selected
for the Log Server to track (see section 12.3.1, Configure).
• The lower (Event) panel displays the log events for the currently
selected KVM switch (the highlighted one - if there are more than one).
To select a KVM switch from the list, simply click on it.
12.4.2 List Panel
List Panel
The List panel contains six fields:
Field
Explanation
Determines whether the Log Server is recording log events for the corresponding KVM switch. If the Recording check box is the
field displays Recording, and log events are recorded. If the Recording check box is not checked, the field displays Paused, and
log events are not being recorded.
Recording
Note: Even if a KVM switch in the list is not highlighted, the Log Server will still record its log events if the Recording check box is checked.
This is the IP address or DNS name that was given to the KVM switch when it was added to the Log Server.
This is the port number that was assigned to the Log Server in the KVM switch’s OSD.
Address
Port
If the Log Server is connected to the KVM switch, this field displays Connected. If it is not connected, this field displays Waiting.
This means that the Log Server’s MAC address has not been set properly, and will need to be set up on the Service Configuration
page of the KVM switch’s OSD (see section 7.6.2).
Connection
This field displays the number of days that the KVM switch’s log events are to be kept in the Log Server’s database before
expiration.
Days
Description
This field displays the descriptive information given for the KVM switch when it was added to the Log Server.
12.4.3 Event Panel
The lower panel displays event information for the currently selected KVM switch. Note that if the installation contains more than one KVM switch, the
Log Server will still record its event information and keeps it in the database as long as the Recording check box is checked.
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13. AP Operation
13.1 Overview
In some cases, the Administrator may not want the NetDirector Console KVM Switch with IP Access to be available via web browser. AP versions of
the Windows Client and the Java Client are provided to enable direct access of the KVM switch without having to go through a browser. The programs
are initially downloaded from the KVM switches remote main page by the system administrator. After they have been downloaded by the Administrator,
browser access is disabled, and users must get the AP versions of the Windows and Java client in order to remotely access the KVM switch.
13.2 Windows Client
13.2.1 Installation
To install the Windows Client on your computer, you must first obtain the
AP Windows Client from your system administrator, and save it on your
computer.
13.2.2 Starting Up
To connect to the KVM switch, go to the Windows Client program and
double-click its icon (WinClient.exe) to bring up the Windows Client
Term
Explanation
This area is used when you want to connect to a
KVM switch at a remote location.You can drop down
the IP list box and select an address from the list. If
the address you want isn’t listed, you can key in the
IP address you want. Then, key in the port number
in the Port field. If you don’t know the port number,
contact your system administrator.
Connection Screen:
Server
When the IP address and port number for the unit
you wish to connect to have been specified, Click
Connect. When you have finished with your session,
Click Disconnect.
Lists status messages regarding the connection to
the KVM switch.
Message List
Once contact with a KVM switch has been
established, this button becomes active. Click it to
switch and take over console control of the KVM
switch.
Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Client
program will not load.
A description of the Connection Screen is given in the following table:
The screen output of the unit appears on your
monitor.Your keystrokes and mouse movements
are captured and sent to the KVM switch.If the
NetDirector Console KVM Switch with IP Access
is connected to a KVM switch, you can control the
KVM switch and its connected computers just as if
you were connected locally.
This button becomes active after a connection to a
KVM switch has been established. It allows the User
to change the password used to log in to the KVM
switch.
Switch to Remote
View
Term
Explanation
The Menu Bar contains three items: File, Tools, and
Help.
• The File Menu allows the operator to Create, Save,
and open user created Work files.
Menu Bar
• The Tools Menu contains two entries: Keyboard
and Config.
Each time the WinClient.exe file is run, it searches
the User’s local LAN segment for KVM switches, and
lists them in this box. If you want to connect to one of
these units, double-click it.
Change Password
Server List
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13.2 Windows Client continued
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13.2.2 Starting Up continued
File Menu
Screen Options
The File Menu allows the operator to Create, Save, and Open user created
Work files. A Work File consists of all the information specified in a Client
session. This includes the Server List and Server IP list items, as well as the
Hotkey settings.
Screen options lets you set up the way the remote display appears on the local
monitor:
• If Full Screen Mode is enabled (the box is checked), the remote display fills
the entire screen.
Whenever a user runs the Client program, it opens with the values contained in
the current work file. The current work file consists of the values that were in
effect the last time the program was closed.
• If Full Screen Mode is not enabled (the box is not checked), the remote
display appears as a window on the local desktop. If the remote screen is
larger than what is able to fit in the window, move the mouse pointer to the
screen border that is closest to the area you want to view and the screen will
scroll.
The File menu consists of three items, as follows:
Allows the user to create a named work file so its
values will not be lost, and it will be available for
future recall.
• If Keep Screen Size is enabled (the box is checked), the remote screen is not
New
resized.
• If Keep Screen Size is not enabled (the box is not checked), the remote
screen is resized to fit the local monitor’s resolution.
Allows the user to open a previously saved work file
and use the values contained in it.
Open
• If the remote resolution is smaller than that of the local monitor, its display
appears like a window centered on the screen.
Allows the user to save the values presently in effect
as the current work file.
Save
• If the remote resolution is larger than that of the local monitor, its display
is centered on the screen. To access the areas that are off screen, move the
mouse to the corner of the screen that is closest to the area you want to view
and the screen will scroll.
Tools Menu
Tools menu operations are performed after you connect, but before you switch
to remote view. There are two entries on the Tools Menu: Keyboard and
Config.
Snapshot
These settings let the user configure the KVM switch’s screen capture
Keyboard
parameters.
Various configuration actions related to the keyboard, video, and mouse can
be performed via hotkey combinations. The Hotkey Setup utility is accessed
by opening the Tools menu and selecting Keyboard. The Hotkey Setup Screen
that appears is essentially the same dialog box discussed in the browser-based
Windows Client chapter. See section 9.3.1, Hotkey Setup, for details.
• Path lets you select a directory that the captured screens automatically get
saved to. Click Browse; navigate to the directory of your choice; then click
OK. By default, the captured screens get saved to your desktop.
• Click a button to choose whether you want the captured screen to be saved
as a BMP or a JPEG (JPG) file.
Config
• If you choose JPEG, you can select the quality of the captured file with the
slider bar. The higher the quality, the larger the file size.
When you select Config, a screen similar to the one below appears:
The dialog box is organized into two main parts: Screen Options and
Snapshot.
13.2.3 Connecting
3. Once contact with the KVM switch has been established, the
Switch to Remote View button becomes active. Click it to connect
to the KVM switch and take over console control of the unit that is
connected to it.
To connect to a port on the KVM switch:
1. From the Server List box, double-click the device that you wish to
connect to. If you are using the Server IP input box, specify the IP
address and port number in the Server IP and Port input boxes, and
then Click Connect. The Login dialog box appears:
2. Key in a valid Username and Password, and then click OK. The
program attempts to connect to the selected KVM switch. While it
does so, you can check the Message List window for status messages
regarding the operation’s progress.
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13.2 Windows Client continued
13.2.4 Operation
Once a connection to the KVM switch has been established, the remote
system’s video output is captured and displayed on your monitor. At the
same time, your local keystroke and mouse input is captured and sent to
the remote system.
Ending the Session
After you log out of the KVM switch, you return to the Connection dialog
box. Click Disconnect to end the session.
The look and feel of the AP Windows client operation is the same as for
the browser version of the Windows client. Refer back to chapter 9 for
details.
13.3 Java Client
13.3.1 Installation
To install the Java Client on your computer, you must first obtain the AP Java Client from your system administrator.
13.3.2 Starting Up
To connect to the NetDirector Console KVM Switch with IP Access, go
to the AP Java Client program and double click its icon to bring up the
Address Input dialog box.
2. Note: For security purposes, the login string must be specified correctly
as part of the IP address. The system administrator may change
the string from time to time to thwart unauthorized access
attempts. Be sure you have the correct string when you attempt to
connect.
Note: The Java Client requires Java version 1.4.2 or higher.
3. After you establish a connection, a Login dialog box appears. Provide a
valid Username and Password, and then click OK.
1. Key in the IP address for the unit you want to connect to – including
a forward slash followed by the login string (if one has been set-up by
your system administrator), then click OK.
Once the authentication procedure completes successfully, the KVM
switch remote main page displays on your monitor.
13.3.3 Operation
The look and feel of the AP Java Client operation is the same as for the browser version of the Java client. Refer to chapter 10 for details.
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14. Appendix
14.1 Specifications
Specification
B020-008-17-IP
B020-016-17-IP
Specification
B020-008-17-IP
(1) Orange
(1) Green
B020-016-17-IP
(1) Orange
(1) Green
Number of Server Ports
Daisy-Chain/Cascadeable
Cascadeable KVM Switch
8
16
LCD Monitor Power LED
Num Lock LED
Cascade
Cascade
B007-008, B022-U16
128
B007-008, B022-U16
256
Caps Lock LED
(1) Green
(1) Green
Max Number of Connected
Computers
Scroll Lock LED
Link LED
(1) Green
(1) Green
(1) Green
(1) Green
Port Selection
OSD, Hotkey, Pushbut-
ton
OSD, Hotkey, Pushbut-
ton
10/100 Mbps LED
Local LCD Video Resolution
(1) Orange/Green
(1) Orange/Green
1280 x 1024 @ 75Hz;
DDC2B
1280 x 1024 @ 75Hz;
DDC2B
External Console Connectors (1) HD15 Female,
(3) MiniDIN6 Female
(1) HD15 Female,
(3) MiniDIN6 Female
*(1) MiniDIN6 mouse
port is located on the
keyboard panel
*(1) MiniDIN6 mouse
port is located on the
keyboard panel
Remote Monitor Video
Resolution
1600 x 1200 @ 60Hz;
DDC2B
1600 x 1200 @ 60Hz;
DDC2B
Scan Interval
Input Rating
1 – 255 Seconds
1 – 255 Seconds
KVM Port Connectors
KVM Cable Kits – PS/2
(8) HD15 Female
(16) HD15 Female
100-240V AC, 50/60Hz, 100-240V AC, 50/60Hz,
1A
P774-Series KVM
Cable Kits
P774-Series KVM
Cable Kits
1A
Power Consumption
Operating Temperature
Storage Temperature
Humidity
120V/31W, 230V/39W
0° to 40° C
120V/31W, 230V/39W
0° to 40° C
KVM Cable Kits – USB
P776-Series KVM
Cable Kits
P776-Series KVM
Cable Kits
-20° to 60° C
-20° to 60° C
Power Cord Port
LAN Port
IEC-320-C13
IEC-320-C13
0% to 80% RH,
Non-condensing
0% to 80% RH,
Non-condensing
RJ45 Female
RJ45 Female
Reset Button
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Housing
Metal
Metal
Power On/Off Switch
Port Selection Buttons
Weight
37.7 lbs (14.1 kg)
1.7 x 19 x 27.8
38.1 lbs (14.3 kg)
1.7 x 19 x 27.8
Dimensions (H x W x D, In)
LCD Monitor Power On/Off
Button
LCD Settings Menu
Online LEDs
Yes
Yes
(8) Green
(8) Orange
(1) Blue
(16) Green
(16) Green
(1) Blue
Selected LEDs
KVM Switch Power LED
14.2 OSD Factory Default Settings
The factory default settings are as follows:
Setting
Default
Setting
Default
OSD Hotkey
[Scroll Lock] [Scroll Lock]
Port Number + Name
5 Seconds
Scan Duration
Screen Blanker
Beeper
10 Seconds
0 Minutes (disabled)
On
Port ID Display
Port ID Display Duration
Scan / Skip Mode
All
Accessible Ports
F (Full) For all Users on all Ports
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14. Appendix continued
14.3 Troubleshooting
14.3.1 Overview
Operation problems can be due to a variety of causes. The first step
in solving them is to make sure that all cables are securely attached
and seated completely in their sockets.
In addition, updating the product’s firmware may solve problems
that have been discovered and resolved since the prior version
was released. If your product is not running the latest firmware
version, we strongly recommend that you upgrade. See section 7.7,
Upgrading the Firmware, for upgrade details.
14.3.2 Administration Problems
Symptom
Action
After upgrading firmware, the KVM switch still appears to
be using the old firmware version.
Delete all temporary Internet files and cookies, close the Web browser, and then open a new
instance of the Web browser.
After making changes and checking Reset on exit and
then logging out, the KVM switch doesn’t reset after I exit.
Upgrade your browser to Internet Explorer 6.0.2800.1106 or higher.
After making changes and checking Reset on exit, when
I log back in the calendar changes to an incorrect (much
earlier) date.
Log in from a remote console to automatically recover the correct date. If you log in from the
local console, go to the Administration page and reset the calendar to the correct date.
14.3.3 General Operation Problems
Symptom
Action
Erratic operation.
Press and hold the Reset button for at least three seconds.
Mouse and/or keyboard not responding.
Sudden loss of network connection.
Unplug the cable(s) from the console port(s), and then plug it back in again.
Close your KVM switch connection. Wait approximately 30 seconds, and then log in again.
When logging in from a browser, the following
message appears: 404 Object Not Found.
Make sure to include the forward slash and correct login string when you specify the KVM switches IP
address. (See Default Webpage Name, section 7.6.5.)
Two pointers appear when I login from a remote
computer.
You can shrink the non-functioning pointer so that it is almost invisible.
I can’t set the computers’ screen resolutions
higher than 1280 x 1024, even though the KVM
switch supports 1600 x 1200 for remote comput-
ers.
If you wish to set the screen resolutions of the connected computers to something higher than 1280 x
1024, see section 14.4, Screen Resolutions Higher than 1280 x 1024.
When I switch to one of the computers on my
installation, the LCD monitor screen goes blank.
All I see is a black screen.
To resolve the problem, connect an external KVM console (with a monitor capable of displaying the
problem computer’s screen resolution) to the KVM switches external console ports. Use the external
console to access the problem computer and reduce its resolution to 1280 x 1024.
Note: Although the LCD monitor only supports video resolutions of up to 1280 x 1024, the KVM switch
itself can support video resolutions up to 1600 x 1200 @ 60 Hz. If you wish to set the screen resolu-
tions of the connected computers to something higher than 1280 x 1024, see Screen Resolutions
Higher than 1280 x 1024, page x for details.
When viewing a computer with a high screen
resolution from a remote computer, I can’t see
the entire desktop.
Try to move the pointer up and down, and side to side to expose the parts of the desktop that you can’t
see. If this doesn’t work, toggling the mouse display will allow you to use the computer’s own pointer to
view the rest of the desktop.
14.3.4 Java Client Problems
Symptom
Action
Java Client won't connect to the KVM switch.
1. Java 2 JRE 1.4.2 or higher must be installed on your computer.
2. Make sure to include the forward slash and login string (see Default Webpage Name, section 7.6.5)
when you specify the KVM switches IP address.
3. Close the Java Client, reopen it, and try again.
Pressing the Windows Menu key has no effect.
Java Client performance deteriorates.
Java doesn't support the Windows Menu key.
Exit the program and start again.
National language characters do not appear.
If the local keyboard is set to a non-English layout, you must set the remote computer's keyboard layout
to English.
IP and MAC address filters do not work with the
Java Client.
IP and MAC address filters only work with the Windows Client. We recommend using the Default Web
page name (see section 7.6.5) as a means to enhance the overall security of the KVM switch.
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14. Appendix continued
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14.3 Troubleshooting continued
14.3.4 Java Client Problems (continued)
Symptom
Action
The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database.
This driver is automatically installed with Windows ME, 2000, and XP.
For Windows 98 and NT you will have to go to the Microsoft download site:
http://www.microsoft.com/data/download.htm to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
The Log Server program does not run.
Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to install
Windows Office Suite. Once the driver file or Suite has been installed, the Log Server will run.
14.3.5 Panel Array Mode Problems
Problem
Action
Low resolution video in Panel Array Mode.
When multiple remote users are logged in
Increase the number of panels that are displayed.
The first user to invoke Panel Array Mode should set it to display at least 4 panels.
concurrently, some of them only receive a partial
image.
14.3.6 Windows Client Problems
Symptom
Action
The Windows Client won't connect to the KVM
switch.
DirectX 7.0 or higher must be installed on the remote computer.
The remote computer’s pointer is out of sync.
1. Use the AutoSync feature (see section 9.3.2, Video Adjustment), to sync the local and remote
monitors.
2. If that doesn’t resolve the problem, use the Adjust Mouse feature (see Adjust mouse, page xx) to
bring them back in sync.
3. If the two methods described above fail to resolve the problem, use the Toggle Mouse Display
function (see section 9.3.1).
Part of the remote window is off my monitor.
1. If Keep Screen Size (see section 9.1) is not enabled, use the AutoSync feature (see section 9.3.2,
Video Adjustment) to synchronize the local and remote monitors.
2. If Keep Screen Size is enabled, you can scroll to the areas that are off the screen. See the note in
section 9.1 for details.
The remote computer’s display is rotated 90
degrees.
Enable Keep Screen Size (see section 9.1).
I cannot run Net Meeting when the Windows
Client is running.
Enable Keep Screen Size (see page 9.1).
When I log in, the browser generates a CA Root
certificate is not trusted, or a Certificate Error
response.
The certificate’s name is not found on Microsoft’s list of Trusted Authorities. However, the certificate can
be trusted. See Trusted Certificates, section 8.1, for details.
14.3.7 Sun Systems Problems
Symptom
Action
Video display problems with HDB-15 interface
systems (e.g. Sun Blade 1000 servers).
The display resolution should be set to 1024 x 768 @ 60Hz.
Under Text Mode:
1. Enter the ok prompt and issue the following firmware commands:
setenv output-device screen:r1024x768x60
reset-all
Under XWindow:
1. Open a console and issue the following command:
m64config -res 1024x768x60
2. Log out.
3. Log in.
Video display problems with 13W3 interface
systems (e.g. Sun Ultra servers).*
The display resolution should be set to 1024 x 768 @ 60Hz.
Under Text Mode:
1. Enter the ok prompt and issue the following firmware commands:
setenv output-device screen:r1024x768x60
reset-all
Under XWindow:
1. Open a console and issue the following command:
ffbconfig -res 1024x768x60
2. Log out.
3. Log in.
* These solutions work for most common Sun VGA cards. If using them fails to resolve the problem, consult the Sun VGA card’s manual.
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14. Appendix continued
14.4 Screen Resolutions Higher than 1280 x 1024
The maximum screen resolution of the NetDirector Console KVM Switch
with IP Access integrated LCD monitor is 1280 x 1024. In order to
protect it from being damaged by resolutions that are beyond its display
capability, we recommend that the screen resolutions of the connected
computers be set to 1280 x 1024 or lower.
From a remote computer, log into the KVM switch and access the
computer whose screen resolution you wish to change.
1. Open the computer’s Control Panel and double-click Display. The
Display Properties dialog box appears.
2. Click the Settings tab, and then click Advanced.
If you wish to display screen resolutions higher than 1280 x 1024, follow
the procedure described below to change the computers’ screen resolutions
and safeguard the KVM switch’s LCD monitor:
3. In the dialog box that appears, click the Monitor tab.
4. Under Monitor settings, click to clear the Hide modes that this
monitor cannot display check box.
Note: • We strongly recommend that you close the KVM switch’s LCD console before
continuing.
5. Click Apply.
• Using the LCD monitor to view computers that are set to resolutions that exceed its
maximum capability can damage it and shorten its life span.
6. Click the Adapter tab, and then click List All Modes. The List All
Modes dialog box appears.
• To access computers from the local console when the integrated console is closed,
simply connect an external KVM console with a monitor that supports 1600 x 1200 @
60 Hz to the KVM switch’s external console ports.
7. Under List of valid modes, select the display mode that you want the
computer to use.
Note: The maximum screen resolution and refresh rate that the KVM switch supports for remote
computers is 1600 x 1200@60 Hz.
8. Click OK, and then click Apply. The display mode changes to the one
you selected.
9. If the Monitor Settings dialog box appears requesting you to confirm
the settings change, click Yes.
10. After the Monitor Settings dialog box closes, click OK.
11. In the Display Properties dialog box, click OK.
This completes the procedure. Repeat these steps for any other computer
whose screen resolution you wish to change.
14.5 About HD15 Connectors
This product uses HD15 connectors for its KVM and/or Console ports. We have specifically modified the shape of these connectors so that only
KVM cables that we have designed to work with this product can be connected.
15. Warranty
1-YEAR LIMITED WARRANTY
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of initial purchase. TRIPP LITE’s obligation under this warranty
is limited to repairing or replacing (at its sole option) any such defective products. To obtain service under this warranty, you must obtain a Returned Material Authorization (RMA) number from
TRIPP LITE or an authorized TRIPP LITE service center. Products must be returned to TRIPP LITE or an authorized TRIPP LITE service center with transportation charges prepaid and must
be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident,
negligence or misapplication or has been altered or modified in any way. EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid
limitation(s) or exclusion(s) may not apply to the purchaser. EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, TRIPP
LITE is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
16. Warranty Registration
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You’ll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
The policy of TRIPP LITE is one of continuous improvement. Specifications are subject to change without notice.
1111 W. 35th Street, Chicago, IL 60609 USA
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