Toshiba Telephone DK Admin User Manual

726+,%$

Telecommunication Systems Division

Digital Business Telephone Systems

DK Admin/DK Backup

Release 4

User Guide

March 1999

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Contents

Introduction

Organization..........................................................................................................................................vii

Conventions..........................................................................................................................................viii

Screen Variations...........................................................................................................................viii

Related Documentation..........................................................................................................................ix

How To Use This Manual......................................................................................................................ix

Chapter 1 – The Grand Tour

Capabilities.............................................................................................................................................. 1

Basic Operations ..................................................................................................................................... 2

Screen Conventions................................................................................................................................. 4

Chapter 2 – Installing DKAdmin

Step 1: Check System Requirements .................................................................................................... 7

Step 2: Power Up DKAdmin PC ........................................................................................................... 8

Step 3: (Optional) Make Installation Floppy Disks ..............................................................................9

From Windows ................................................................................................................................. 9

From DOS Only PC.......................................................................................................................... 9

Step 4: Install DKAdmin ..................................................................................................................... 10

Windows PC from CD-ROM ......................................................................................................... 10

Windows PC from Floppy Disks.................................................................................................... 10

DOS Only PC from CD-ROM........................................................................................................11

DOS Only PC from Floppy Disks.................................................................................................. 11

Step 5: Run DKAdmin Program ......................................................................................................... 12

Start-up DKAdmin under Windows 98, 95 or Windows NT 4.0................................................... 12

Start-up DKAdmin in MS-DOS ..................................................................................................... 12

Run DKAdmin................................................................................................................................ 12

Set Windows DKAdmin Program Properties................................................................................. 13

Step 6: Connect to the Strata DK Telephone System ......................................................................... 15

Chapter 3 – Installing DKBackup

Step 1: Check System Requirements .................................................................................................. 17

Step 2: Power Up DKBackup PC ........................................................................................................ 18

Step 3: (Optional) Make Installation Floppy Disks ............................................................................ 19

From Windows ............................................................................................................................... 19

From DOS Only PC........................................................................................................................ 19

Step 4: Install DKBackup .................................................................................................................... 20

Windows PC from CD-ROM ......................................................................................................... 20

Windows PC from Floppy Disks.................................................................................................... 20

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DOS Only PC from CD-ROM........................................................................................................21

DOS only PC from Floppy Disks................................................................................................... 21

Step 5: Run DKBackup Program ........................................................................................................ 22

Start-up DKBackup under Windows 3.11, 95, 98 or Windows NT 4.0......................................... 22

Start-up DKBackup in MS-DOS.................................................................................................... 22

Run DKBackup............................................................................................................................... 22

Set Windows DKBackup Program Properties................................................................................ 23

Step 6: Connect to the Strata DK Telephone System ......................................................................... 25

Chapter 4 – Using DKAdmin/DKBackup

Before You Start ................................................................................................................................... 27

Logging On ........................................................................................................................................... 27

DKAdmin ....................................................................................................................................... 27

DKBackup ...................................................................................................................................... 30

Keyboard Conventions.......................................................................................................................... 31

Using the Pull-Down Menus................................................................................................................. 32

System Messages .................................................................................................................................. 32

Error Messages...................................................................................................................................... 32

On-Line Help ........................................................................................................................................ 32

Logging Off........................................................................................................................................... 33

Chapter 5 – File Menu

Quick-start Procedures for Using DKAdmin........................................................................................ 35

For an Existing Customer............................................................................................................... 35

For a New Customer....................................................................................................................... 36

Maintain Customer File......................................................................................................................... 36

Select Customer .................................................................................................................................... 39

Dial DK ................................................................................................................................................. 40

Hangup Connection............................................................................................................................... 42

Transfer DK Data.................................................................................................................................. 42

About..................................................................................................................................................... 42

Exit........................................................................................................................................................ 42

Chapter 6 – Administration Menu (DKAdmin)

View Cabinet Diagram.......................................................................................................................... 44

Check Processor Type........................................................................................................................... 44

System/Station Administration ............................................................................................................. 44

Programming/Updating System ..................................................................................................... 46

Printing Port/Station Information (F3) ........................................................................................... 47

System Speed Dial Number (F7).................................................................................................... 48

System LCD Messages (F8)........................................................................................................... 49

Station Port Attributes (Ctrl Enter)................................................................................................. 49

Saving/Uploading Programmed Data (F9)..................................................................................... 56

Flexible Button Programming Section.................................................................................................. 61

Telephone Flexible Button Assignments........................................................................................ 61

Add-On Module Button Assignments............................................................................................ 63

DSS Console Button Assignments ................................................................................................. 65

Attendant Console Flexible Button Assignments........................................................................... 66

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Speed Dial Programming Section......................................................................................................... 68

System Speed Dial Numbers.......................................................................................................... 68

Station Speed Dial Numbers........................................................................................................... 69

ACD Administration............................................................................................................................. 70

ACD Programs ............................................................................................................................... 70

ACD Agent Programs..................................................................................................................... 72

Program Administration Section........................................................................................................... 73

View All Programs (Download, Edit, Upload) .............................................................................. 74

Security Maintenance Section.............................................................................................................. 77

Program Security (Default Levels)................................................................................................. 78

Directory Number Administration........................................................................................................ 85

DNIS Administration ............................................................................................................................ 89

DNIS/DID/ANI Line Assignments ................................................................................................ 89

DNIS Number/Name/Ringing/VM-ID Assignments ..................................................................... 90

DNIS Network Table Assignments................................................................................................ 91

DNIS Tenant Lock Assignments.................................................................................................... 92

Distributed Hunt Group Administration ............................................................................................... 92

Call Forward Assignments.................................................................................................................... 93

E911/CAMA Trunk Programs (R4 Only)............................................................................................. 94

ISDN Programs (R4 Only).................................................................................................................... 97

Backup/Restore Data............................................................................................................................. 98

View/Print Data..................................................................................................................................... 98

Chapter 7 – Backup Menu (DKBackup)

Check Processor Type......................................................................................................................... 100

Backup Data........................................................................................................................................ 100

Restore Data........................................................................................................................................ 102

Upgrade............................................................................................................................................... 107

Upgrading a Customer’s Processor .............................................................................................. 107

Strata DK Processor PCB Upgrade .............................................................................................. 107

View/Print Data................................................................................................................................... 115

Chapter 8 – Options Menu

System Installation.............................................................................................................................. 117

Company General Information..................................................................................................... 117

Screen Type/Color Installation..................................................................................................... 118

Printer Type Selection .................................................................................................................. 119

System Miscellaneous Variables.................................................................................................. 120

User Password Level Setup.......................................................................................................... 121

Communications Setup................................................................................................................. 124

System Utilities................................................................................................................................... 125

ReIndex Files................................................................................................................................ 125

Appendix A – Connecting to Strata DK

Hardware Requirements...................................................................................................................... 127

System Connection Configurations..................................................................................................... 127

PIOU/PIOUS/RSSU/RSIU Setup ....................................................................................................... 128

Calling Strata DK Using the Dialer .................................................................................................... 129

Contents

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Direct Connection to Strata DK .......................................................................................................... 130

Connection to Strata DK Via Toshiba

Data Interface Units...................................................................................................................... 131

Customer Dialer Setup.................................................................................................................. 131

To Make Connection .................................................................................................................... 131

Remote Modem Connection to External

Modem/TTY Port ......................................................................................................................... 132

Communication Setup .................................................................................................................. 132

Customer Dialer Setup.................................................................................................................. 132

To Make Connection .................................................................................................................... 132

Voice Call Transferred to Modem Connection................................................................................... 133

Communication Setup .................................................................................................................. 133

Customer Dialer Setup.................................................................................................................. 133

To Make Connection .................................................................................................................... 134

Remote Modem Connection to Modem Pool...................................................................................... 135

Communication Setup .................................................................................................................. 135

Customer Dialer Setup.................................................................................................................. 135

To Make Connection .................................................................................................................... 136

PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 137

Voice Call First, then Modem to Modem Connection ................................................................. 137

Communication Setup .................................................................................................................. 137

Customer Dialer Setup.................................................................................................................. 137

To Make Connection .................................................................................................................... 138

PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 139

DIU to DIU Connection, then Modem to Modem Connection.................................................... 139

Communication Setup .................................................................................................................. 139

Customer Dialer Setup.................................................................................................................. 139

To Make Connection .................................................................................................................... 140

PDIU-DS Modem Pool Installation .................................................................................................... 141

To Make Connection .................................................................................................................... 141

External Maintenance Modem Installation................................................................................... 142

Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin

Upgrading to RCTUE/F...................................................................................................................... 145

Off-site Upgrade........................................................................................................................... 145

On-Site Upgrade........................................................................................................................... 146

Important Things to Do After Upgrading to an RCTUE/F Processor ................................................ 147

Appendix C – Upgrading Strata DK Systems to DK424 Release 4.0

DK424 Release 4.0 Upgrade Procedure.............................................................................................. 150

Upgrading Strata DK Systems to DK424 Release 4.0........................................................................ 151

DK424 Release 4.0 Upgrade Programming Example......................................................................... 154

Cabinet Station Port Counting Before/After Release 4.0 Upgrade .............................................. 154

System/Station Administration Screen Before/After Release 4.0 Upgrade ................................. 155

Program Changes Before/After Release 4.0 Upgrade.................................................................. 157

Index ...................................................................................................................................................... 161

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Introduction

This User Guide introduces you to the DKAdmin/DKBackup programs (previously called

280Admin/280Backup) which support the Strata DK14, DK16e, DK40 and DK424 digital

telephone systems.

Note DKAdmin/DKBackup Release 4 software supports Strata DK14, DK16e, DK40,

DK280 and DK424 systems.

It guides you step-by-step to mastering the few simple procedures that enable you to fully

utilize DKAdmin/DKBackup. With this accomplished, you will find DKAdmin/DKBackup to

be invaluable tools.

Organization

This guide contains the following information:

♦

Chapter 1 – The Grand Tour gives you a general description of the capabilities, screen

conventions and basic operations of the DKAdmin/DKBackup programs.

♦

Chapter 2 – Installing DKAdmin shows you how to install DKAdmin onto your PC.

Chapter 3 – Installing DKBackup shows you how to install DKBackup onto your PC.

Chapter 4 – Using DKAdmin/DKBackup explains how to log on and off of DKAdmin/

DKBackup, as well as how to use the pull-down menus, view and respond to system

messages, and understand the keyboard conventions.

♦

Chapter 5 – File Menu provides easy step-by-step instructions for using DKAdmin/

DKBackup to program and update the Strata DK, including procedures for both new and

existing customers. The chapter also includes instructions on how to transfer data to a

floppy disk.

♦

Chapter 6 – Administration Menu (DKAdmin) provides complete how-to instructions

on using the Administration Menu options (e.g., flexible key and speed dial programming,

system/station and ACD administration, etc.).

Chapter 7 – Backup Menu (DKBackup) provides detailed instructions on checking the

processor type, backing up and restoring system data, and upgrading processors. This

menu is only available in the DKBackup program. The options available on this menu —

Check Processor Type, Backup/Restore Data, and View/Print Data — also appear on the

DKAdmin Administration Menu.

♦

Chapter 8 – Options Menu explains how to change basic system parameters, maintain

your communication setup, view and print data, reindex files, and view system files.

Appendix A – Connecting to Strata DK shows how to connect a DKAdmin/DKBackup

PC to the Strata DK telephone system.

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Conventions –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

♦

Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin

Appendix C – Considerations for Upgrading DK Systems to DK424 Release 4.0

Index

Conventions

This guide uses the following conventions:

Note Elaborates specific items or references other information. Within some tables, General

Notes apply to the entire table and numbered Notes apply to specific items.

Important! Calls attention to important instructions or information.

CAUTION! Advises you that hardware, software applications or data could be damaged

if the instructions are not followed closely.

Courier

shows a computer keyboard entry or screen display. “Type” indicates

entry of text. “Press” indicates pressing the designated key. Example of

both:

Type progthen press Enter.

shows a multiple PC keyboard or phone button entry. Entries without

spaces between them show a simultaneous entry. Example:

Delete+Enter. Entries with spaces between them show a sequential

entry. Example: # + 5.

➤

means “through.” Example: 1 ~ 5.

denotes the beginning of a procedure.

denotes the step in a one-step procedure.

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

[DN]

[PDN]

[SDN]

[PhDN]

Directory Number button (also known as an Extension or Intercom

Number).

Primary Directory Number button (the extension Number for your

telephone).

Secondary appearance of a [PDN]. A [PDN] which appears on another

telephone is considered an [SDN].

Phantom Directory Number button (an additional Directory Number).

Screen Variations

The DKAdmin/DKBackup screens may vary from those shown in this document as selection

items are periodically modified.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Related Documentation

Directory

Number [DN]

If a station is busy, Station Hunting enables the ringing of an alternate station as defined by

the assignments in this program. If the “hunt-to” station is busy, the system tries to ring the

next “hunt-to” station, and so on.

Standard

Telephone

Camp-on Tone

Camp-on tone is sent when the busy standard telephone receives a transferred CO line

call. Camp-on tone is two one-second bursts of 1209Hz/interrupted by 160ms bursts,

three-seconds apart.

Hold/ParkRecall

Time

Each station can have a different time (from 011 to 160 seconds) from the point of placing

a call on hold or park to the point of recall.

MW Lamp

Turns on and off a message waiting LED for EKT and flash button.

(Off = No Lamp,

On= With Lamp)

LCD Personal

Messages (10-

19) Allowed

This option enables LCD digital and electronic telephones to store up to ten personal

messages and offers the option of entering alphanumeric memos for each of the LCD’s

Station Speed Dial numbers.

Hold Display

Scroll

(On=Enabled)

Disables/enables the Hold Display Scroll feature independently for each telephone. When

more than one call is on hold on a telephone, the Hold Display Scroll feature enables a

user to scroll through the held lines.

Key13-TR/14-TR

After Answer

Determines whether or not a toll restricted telephone user is allowed to dial additional

digits after answering an incoming CO line call. Initialized data sets both LEDs off for all

telephone users. Both LEDs should be turned on for Toll Restricted telephones that must

answer incoming CO line calls and use speed dial buttons programmed to Hold or Park

calls and access the page system automatically.

No CF/NA

Handsfree

A Handsfree Answerback call to an idle station in the Call Forward No-Answer or Call

Forward-Busy/No Answer mode does not forward if this feature is activated. This prevents

the call from being forwarded 8 ~ 60 seconds after the called party has been talking in the

handsfree talk mode (handset on-hook). Outside calls and busy intercom calls to the

station continues to forward with this feature set.

DKT2000 Cont.

DTMF Tones Off

2000-series Digital Telephones can send DTMF tones for as long as station users press

their buttons (80 msec. minimum). This feature can be disabled with LED 17. If disabled,

DTMF tones sent by these telephones are either 80 or 160 milliseconds, depending on the

selection made with Program 10-1, LED 04 and Program 10-2, LED 06.

Automatic Hold

If this feature is allowed, station users with CO line buttons can place a CO line or intercom

call on hold automatically by pressing another CO line button, or the DN/intercom button

and dialing the number.

Busy Station

Ringing/Busy

Station Transfer

Busy Station Ringing (BSR) and Busy Station Transfer (BST) operate together to ensure

that a busy station always receives transferred line calls along with LED and tone

indications. The station or Voice mail (VM)/auto attendant device that transfers the call

must be programmed with BST (LED 20 ON) and the one that receives it must have BSR

(LED 19).

Fixed Call

Forward to

Station Port

Fixed Call Forwarding is different from other station Call Forwarding options. It is fixed in

terms of the destination station number which is assigned in this program. The station user

cannot change the Fixed Call Forward destination, unlike the other station Call Forwarding

options.

Ring Transfer

(Camp-on) Time

If a busy or ringing station does not answer a call sent to it via call transfer (CO line or over

tie lines), the station originating the transfer is recalled after an amount of time determined

with this program.

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Table 3

Attribute Definitions (continued)

Attribute

Description

LCR Station

Group

This option assigns the station to a particular LCR group routing scheme. The Least Cost

Routing (LCR) feature enables the system to automatically route each outgoing voice call

over common carriers and selected lines. The customer chooses these lines for the

specific time of day, and for system users with varying priorities.

Station T.R. Digit

Restriction

Digit Toll Restriction involves the system analyzing the area and office codes, and

selectively enabling/disabling outgoing calls following the criteria defined in Area Code

Tables and Office Code Tables. If T.R. Digit Restriction is enabled, a station cannot dial

digits after dialing a telephone number.

Station T.R.

Restriction

Code

Each of the Toll Restriction classes established in Program 46 can be assigned a code

with this program. If one of these codes is entered at a station, the station assumes the

code’s class for that call. When the call is complete, the station returns to its regular class

assigned in Program 48.

Copy Range (F2)

➤ To copy a range of attributes

1. Press F2from the Port

Attributes screen and a

pop-up dialog box

displays (shown right),

warning you of the

consequences of using

this feature.

2. Press any key to continue and a pop-up box requesting port numbers displays: Copy to

Port(s): 000 to 079.

3. Enter the port numbers in the from and to fields. A warning message appears if you enter a

number out of range. A pop-up dialog box displays asking you to confirm the copy

request.

4. Highlight Yesand press Enterto continue or press Enterto discontinue and return to

the Port Attribute screen.

5. If you answered Yesin Step 4, another pop-up dialog box displays: Do You Want to

Copy PRG38/PRG39-Flexible Key Assignments Also?

Highlight Yesand press Enterto copy to the PRG38/39 Key Assignments and range of

ports. Press Enterto only copy to the range of ports.

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Flexible Button Assignments (F5)

➤ To view or change flexible button assignments

1. Press F5from the Port

Attributes screen and the

Port Flexible Key

Assignments screen

displays (shown right).

2. To change a flexible

button assignment,

highlight the Flexible

Key Assignment and

press:

♦

F5–Pause to

deactivate or blank

out a key

assignment.

♦

F9–Increment SD to add multiple speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

3. Press Escto return to the Port Attributes screen.

Important!

●

After restoring flexible keys (Program 39) data, turn the DK system off for five seconds,

then turn it back on to apply the changes made.

●

If you change the keystrip type (Program 38) from the station attribute screen, all keystrip

buttons will be set to Program 38 default assignments. If you wish to change a keystrip

type (from 20 to 10, for example) and save the existing (first 10) key button assignments,

operate Program 38 from the Program Administration Section option.

➤ To copy selected keys to selected ports

1. Press Ctrl+F2and a pop-up dialog

box displays (shown at right).

2. Press any key to continue.

3. Highlight a key and press the spacebar

to select. An asterisk appears next to

your selection. Continue until all the

keys you want to copy have been

selected.

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4. Press Ctrl+F2again. A pop-up

dialog box displays (shown at right).

5. Type the desired ports and press

Enter. Another pop-up dialog box

displays asking you confirm the

change.

6. Highlight Yesand press Enterto make the change or Noto cancel the changes.

7. Press F10to save the changes you just made.

CO Line Assignments (F6)

➤ To view CO line assignments

1. Press F6from the Port

Attributes screen. The

Port CO Line

Information screen

displays (shown right).

2. To turn any program

on/off, highlight the

program number for

the CO Line and press

the spacebar. A check

mark indicates the

program is on.

3. Press Escto return to the Port Attributes screen.

Speed Dial Assignments (F7)

➤ To assign speed dial assignments

➤ Press F7from the Port

Attributes screen. The

Port Speed Dial

Numbers & Memos

screen displays (shown

right). Refer to Page

68 for procedures.

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System Messages (F8)

➤ To assign system messages

➤ Press F8from the Port

Attributes screen. The

Port Personal

Messages screen

displays (shown right).

Refer to Page 49 for

procedures.

Saving/Uploading Programmed Data (F9)

➤ To upload programmed data

➤ After completing your programming, press F9to save the information and begin the

uploading process. See “Restore Data” on Page 102 for complete procedures.

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Printout Examples

Customer Name

PCB Placement Per Program 03 Assignments

CABINET 1

PCB Type

Port Nos.

Line Nos

Option

R11

RCTU

S11

S12

S13

S14

S15

S16

RCTUB

PDKU

RSTU

RATU

RDTU

PIOU

000~007

RRCS-8

008~015

OCA

016~023

024~027

028~035

001~008

8-TDGL

OCA

TTY/MDU

CABINET 2

PCB Type

Port Nos.

Line Nos

Option

S21

S22

S23

S24

S25

S26

S27

S28

RSTU

036~043

RCOU

RSTU

044~051

PIOU

RDTU

052~059

017~924

8-TDGL

PDKU

060~067

009~016

RCOS

ACD/MIS

Figure 7

Cabinet PCB Installation Printout

CUSTOMER NAME

System Speed Dial

Bin Number

System

Speed Dial Number

System

Speed Dial Memo

600

601

602

603

604

605

6....

17145833700

13124675889

1723727173721

4773938

4737473

4789994

TOSHIBA

CHICAGO

NEW YORK

DOWN

TOWN

DEALER A

DEALER B

434...

Figure 8

System Speed Dial Numbers

(prints out with System/Station Administration Report)

CUSTOMER NAME

System Messages

System LCD

Message Number

Message

Line 1

Message

Line 2

060

061

062

063

064

06...

OUT TO LUNCH

IN A MEETING

CALL BOB AT 3:00

BACK AT 7 PM

UNTIL 1:00PM

UNTIL 2:30PM

583-1111

OR 8PM I HOPE

OR TUESDAY

RETURN ON MONDAY

Figure 9

System Telephone LCD Messages

(prints out with System/Station Administration Port)

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System/Station Administration

➊

➋

Phy.

Port

No.

➎

Log

Port

No.

➍

Telephone

Location

➏

Int.

No.

➐

DID

No.

➑

➒

VM CF

ID Code

➓

VM MW

ID Code

➌

Telephone LCD

User Name

001

002

003

004

005

006

007

008

009

001

002

003

004

005

006

007

008

009

OFFICE #114

OFFICE #112

OFFICE #109

OFFICE #87

OFFICE #107

CAFETERIA

SHIPPING DOCK

CONFERENCE

PHONE ROOM

000

001

002

003

004

005

006

007

008

3200

3201

3202

3203

3204

3205

3206

3207

3208

3200 SALLY

3201 LINDA

3202 GARDEN

3203 HARDWARE 3203

3204 FRED C

3205

3206

3207

3208

3200

3201

3202

91200

92201

92202

92203

92204

92205

92206

92207

92208

92200

93201

23202

93203

93204

93205

93206

93207

93208

3204

➊Cabinet Slot Number in which the port is installed.

➋Physical Port Numbers: RCTA = 001~031; RCTUB = 000~079; RCTUC/D = 000~239; RCTUE/F = 000~335

Port Type: DKAdmin scans Program 03 and identifies all physical ports and reads other programs as shown by ( ) to

identify special ports.

Special Ports

AG - ACD Announcement Port (Prog 14-3)

AM - ACD Music Port (Prog 14-3)

AP - AA Primary Announcer (Prog 23)

AS - AA Secondary Announcer (Prog 24)

BM - Background Music Port (Prog 03, 10-2/LED 09/10, 19)

DI - PDIU-DI Port (Prog 20)

➌Port Identification Codes

AC - Attendant Console Port (Prog 03, code 51)

DL - DID Line Port (Prog 03, code 71~73 and *41-2)

DD - Digital Port with DSS (Prog 03, code 63, 64)

DO - Digital Port with OCA (Prog 03, code 62, 64, 28)

DT - Digital Port (Prog 03, code 61, 63, 27)

ED - Electronic Port with DSS (Prog 03, code 23, 24)

EO - Electronic Port with EOCU (Prog 03, code 22, 24,

26)

DS - PDIU-DS Port (Prog 20)

DP - Doorphone Port (Prog 77-1)

EA - External Amplifier Port (Prog 10-3)

MP - Modem Pool (Prog 21)

VM - Voice Mail Port (Prog 31, LED 17 ON)

ET - Electronic Port (Prog 03, code 21, 23, 25)

ST - Standard Port (Prog 03, code 25~31)

TL - TIE Line Port (Prog 03, code 71~73 and *41-2)

VA - Vacant Port (Prog 03, code DO)

PT - Port Type

➍ This is a test field in which the location of the physical port wiring termination point (telephone jack) may be entered.

➎Logical Port associated with physical port.

➏Intercom number associated with logical port.

➐Direct-in-Dial number associated with logical port. (Column not available in DKAdmin R4 or higher software.)

➑ LCD User Name associated with logical port.

➒Voice Mail Call Forward (#656) code.

➓Voice Mail Message Retrieve (#657) code.

Figure 10

Basic Telephone/Port Assignments

(prints out with System/Station Administration Report)

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CUSTOMER NAME

Intercom 202/Port 002 Attributes for BRIAN No: 202

PRG

KEY

Feature Description

Attribute

20-Button (A)

✓

Telephone Keystrip Type

Ring Tone

Volume Level

Speakerphone Enabled

MIC Key Lock Enabled

Figure 11

Station Attributes by Station

(prints out with current port attributes)

CUSTOMER NAME

Intercom 202/Port 002 Flexible Key Assignments for BRIAN No: 202

Key

No.

Key

No.

Flexible Key Assignment

ACD - Log In/Out

Station Speed Dial 011

Station Speed Dial 010

ACD - Agent Not Available

ACD - Pickup

ACD - End of Shift

System Speed Dial 605

System Speed Dial 604

ACD - Cancel Queue Alarm

ACD - Monitor Call

System Speed Dial 600

System Speed Dial 601

System Speed Dial 602

System Speed Dial 603

ACD - Help

ACD - Wrap Up

ACD - Record Account

Speed Dial Select (*Key)

Pooled Line 302

Intercom

Figure 12

Flexible Key Assignments by Station

(prints out with current port attributes)

CUSTOMER NAME

Intercom 202/Port 002 Speed Dial Numbers & Memos for BRIAN No: 202

Speed Dial

Bin Number

Speed Dial

Number

Speed Dial

Memo

010

011

012

013

7584930

5849605

5840396

HOME

MARY

DOCTOR JONES

Figure 13

Station Speed Dial/Memos by Station

(prints out with current port attributes)

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CUSTOMER NAME

Intercom 202/Port 002 Personal Messages for BRIAN No: 202

Personal

Message Number

Message

Line 1

Message

Line 2

010

011

CALL BRIAN ASAP

OUT OF OFFICE

UNTIL AUG. 15

Figure 14

Station Personal LCD Messages by Station

(prints out with current port attributes)

CUSTOMER NAME

Intercom 202/Port 002 CO Line Information for BRIAN No: 202

Line

*81

*84

*87

✓

001

002

003

81 - Program 81 - DAY Immediate Ring

82 - Program 82 - DAY 12 Second Delay Ring

83 - Program 83 - DAY 24 Second Delay Ring

84 - Program 84 - DAY 2 Immediate Ring

85 - Program 85 - DAY 2 12 Second Delay Ring

86 - Program 86 - DAY 2 24 Second Delay Ring

87 - Program 87 - NIGHT Immediate Ring

88 - Program 88 - NIGHT 12 Second Delay Ring

89 - Program 89 - NIGHT 24 Second Delay Ring

40 - Program 40 - Station CO Line Access (Incoming/Outgoing)

41 - Program 41 - Station Outgoing Call Restriction

43 - Program 43 - 0+ Credit Card Dialing Option

*81~*87 - Programs *81~*87 - Ground/Loop/Start/CO Line to [DN] LED

Flash Assignments

Figure 15

Station CO Line Ringing and Access Assignment by Station

(prints out with current port attributes)

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Flexible Button Programming Section

Flexible Button Programming Section

The Flexible Key Programming Section option in the Administration Menu enables you to

maintain flexible button assignments for telephones, add-on modules, DSS consoles and

attendant consoles.

➤ To access flexible button assignments

1. Type aand the

Administration Menu

appears.

2. Type uand the Flexible

Key Program

Administration screen

displays (shown right).

Telephone Flexible Button Assignments

➤ To access the option

➤ Press Enterand the

Telephone Flexible Button

Key Assignments screen

displays (shown right).

This screen enables you to

assign features to 10 or 20

telephone buttons for each

of your logical ports,

individually or by range.

You can also copy buttons

from one port to another or

to a range of ports for

quick and easy feature editing.

When copying keystrips, you can choose to copy (or not copy) over existing PDNs and/or

PhDNs on the “Copy to” port or port range.

➤ To change an assigned button

1. Highlight the port you

want to change, press F5,

and the Port Flexible Key

Assignments screen

(shown at right) for that

port displays.

2. Highlight the key you wish

to change.

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Flexible Button Programming Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

3. Press F2to make the key a Primary DN, F3a Secondary DN, F4a Phantom DN, or F6to

change the key feature.

If you press F3or F4, a pop-up list appears and you must enter a primary or secondary

number. If the number you enter does not exist, the following warning message appears

and you must re-enter the number.

DN Does Not Exist. Please Refer to Program *04.

...or

press F5to deactivate or blank out a key assignment

...or

if you press F6, a

feature pop-up list

displays (shown right).

Highlight the feature

you want to assign to

the button and press

Enter. Some entries

(such as the CO Line

feature) require you

enter a value when

making an assignment.

The selected feature

replaces the previous

feature.

Note You can only assign a feature to one button within a port. If you attempt to assign a

feature already assigned, an error message displays.

...or

press F8to add multiple speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

➤ To copy selected keys to selected ports

1. Press Ctrl+F2and a pop-up dialog

box displays (shown at right).

2. Press any key to continue.

3. Highlight a key and press the spacebar

to select. A asterisk appears next to

your selection. Continue until all the

keys you want to copy have been

selected.

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4. Press Ctrl+F2again. A pop-up

dialog box displays (shown at right).

5. Type the desired ports and press

Enter. Another pop-up dialog box

displays asking you confirm the

change.

6. Highlight Yesand press Enterto make the change or Noto cancel the changes.

7. Press F10to save the changes you just made.

Add-On Module Button Assignments

➤ To access the option

1. Highlight the Add-On Module Button Assignments option and press Enter.

If you have not yet assigned an add-on module to any of your ports, a message displays:

No Ports Have Add-on Modules. Do You Want To Add A Port?

♦

To add a port, press Enter. A Port Number pop-up box displays: Port Number

000.

♦

Type the port

number for which

you wish to edit add-

on module button

assignments. The

Add-On Module

Button Assignments

screen displays

(shown right).

This screen enables

you to assign

features (CO Line,

Direct Station,

Station Speed Dial or System Speed Dial) to 20 LED buttons on two add-on modules

(for a total of 40) to any of the physical ports. You can also copy features from one

port to another for quick and easy feature editing.

➤ To make assignments to another port

1. Press F2and a Port Number pop-up dialog box displays.

2. Type the port number that you wish to work with. If you have not assigned an add-on

module to the specified port, a message displays:

Port does not have add-on module. Add?

3. Press Enterto add an Add-On Module

...or

scroll through the current Add-On Modules by pressing the +key to display the next port,

or the -key to display the previous port.

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➤ To copy the features from one port to another

1. Highlight the LED you wish to copy and press F4. The Copy to Port dialog box displays.

2. Type the range of port numbers that you wish to copy TO.

3. Highlight the Button Assignment Column of Add-On Module 1 or 2 for the LED you wish

to change and press F3. A message displays at the top of the screen:

Current template copied from port XXX.

Press Enterto display the Feature pop-up box.

4. Highlight the feature you want to assign to the button and press Enter. A value entry

pop-up box displays.

5. Enter the appropriate number or code for the selected feature. The feature is copied from

this port to the ports specified in Step 2.

6. Repeat Steps 1 ~ 5 for each button you wish to copy.

7. Press F10to save your changes and return to the Flexible Key Program Administration

screen.

➤ To clear the port

1. To clear the port and return to the default settings for all options, press F5. A message

displays: Are you sure?

2. Press Enterto clear the port.

➤ To change an assigned feature

1. Highlight the Button

Assignment column

for either Add-On

Module 1 or 2 for the

LED you wish to

change and press F6.

A feature pop-up list

displays (shown right).

2. Highlight the feature

you want to assign to

the button and press

Enter. A value entry

pop-up displays.

3. Enter the appropriate

number or code for the selected feature.

Note You can only assign a feature to one button per port. If you attempt to assign a feature

already assigned, an error message displays.

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➤ To assign more than one speed dial number

1. Follow the procedure for changing an assigned feature and assign a station/system speed

dial number.

2. Press F8– + SDto add additional speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

DSS Console Button Assignments

➤ To access the option

➤ Highlight the DSS

Console Button

Assignments option

and press Enter. The

DSS Console Button

Assignments screen

displays (shown right)

which enables you to

assign features to 20

DSS console key

buttons.

➤ To reset all keys and return them

to their default settings

1. Press F5. A message displays: Are you sure you want to reset flexible

keys?

2. Highlight Yesand press Enterto reset the keys or press Enterto terminate the

resetting.

➤ To change an assigned feature

1. Highlight the key

assignment you wish to

change and press F6. A

feature pop-up list

displays (shown right).

2. Highlight the feature you

want to assign to the

button and press Enter.

Some entries (such as the

CO Line feature) require

you type a value when

making an assignment.

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The selected feature replaces the previous feature.

Notes

●

You can only assign a feature to one button within a console. If you attempt to assign a

feature already assigned, an error message displays.

●

Press F8–Increment SDto add additional speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

3. After setting each key, press F10to save your changes and return to the Flexible Key

Program Administration screen.

➤ To make assignments to another console or console group

1. Scroll to another console/console group (+scrolls forward, - scrolls backward).

2. Press Escto close the DSS Console Button Assignments screen and return to the Flexible

Key Program Administration screen.

Attendant Console Flexible Button Assignments

Note This option cannot be used by Strata DK Release 2 or below.

➤ To access the option

➤ Highlight the Attendant

Console Flexible Button

Assignments option and

press Enter. The

Attendant Console

Flexible Button

Assignments screen

displays (shown right).

This screen enables you

to assign features to both

left and right key

assignments.

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➤ To edit your attendant console flexible button assignments

1. Highlight the key

assignment you wish

to change and press

F6. A feature pop-up

list displays (shown

right).

2. Use the +/-keys or

the Page Up/Page

Downkeys to scroll

through the list.

Highlight the feature

you want to assign to

the key and press

Enter. The selected feature replaces the previous feature.

3. To move between the left and right key assignments, press F2.

♦

You can only assign a feature to one button within a console. If you attempt to assign a

feature already assigned, an error message displays.

♦

Press F8–+ SDto add additional speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

4. After setting each key, press F10to save your changes and return to the Flexible Key

Program Administration screen.

➤ To reset all keys and return them to their default settings

1. Press F5. A message displays:

Are you sure you want to reset flexible keys?

2. Press Enterto reset the keys.

➤ To make assignments to another attendant console

1. Scroll to another attendant console (+scrolls forward, - scrolls backward).

2. Press Escto close the Attendant Console Flexible Button Assignments screen and return

to the Flexible Key Program Administration screen.

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Speed Dial Programming Section ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Speed Dial Programming Section

The Speed Dial Programming Section option in the Administration Menu enables you to

maintain system and station speed dial assignments.

➤ To access speed dial assignments

➤ Type d; the System &

Station Speed Dial

Administration screen

displays (shown right).

System Speed Dial

Numbers

➤ To edit system speed dial number

assignments

1. Press Enter. The

System Speed Dial

Numbers screen

displays (shown right).

This screen enables

you to assign or edit up

to 800 system speed

dial numbers for the

RCTUE/F processor,

100 for RCTUBA/BB,

RCTUC/D processors,

and 40 for TMAU and

RCTUA processors.

2. Highlight the System

Speed Dial No. field and type the speed dial telephone number, including area code, and

press Enter.

3. Highlight the System Speed Dial Memo field and enter a description of the speed dial

number (up to 12 characters). This memo displays on the telephones LCD when the Bin

Number is selected by an LCD telephone using the MODE 8XXX function (where XXX

is the speed dial bin number).

4. Press F9to save the entries and upload the data to the DK or F10to save the speed dial

assignments and return to the System/Station Administration screen.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial Programming Section

Station Speed Dial Numbers

➤ To edit station speed dial number assignments

1. Highlight the Station

Speed Dial Numbers

option and press

Enter. The Station

Speed Dial Numbers

screen displays (shown

right).

Note To make entries or

edit the Telephone

Location, Log.

Port No., Int/DN

No. and Telephone

LCD User Name fields, you must access the System/Station Administration screen

under the System/Station Administration option.

2. Highlight the Physical

Port No. field and

press F7. The Port

Speed Dial Numbers

& Memos screen

displays (shown right).

3. Highlight the Speed

Dial Number field for

the appropriate Speed

Dial Bin Number.

Type the telephone

number(including area

code) and press

Enter.

4. Highlight the Speed Dial Memo field and enter a description of the speed dial number

(using up to 12 characters). This memo displays on the telephones LCD when the Bin

Number is selected by an LCD telephone using the MODE 8XXX function (where XXX

is the speed dial bin number).

5. Press F9to save the entries and upload the data to the DK

...or

press F10to save the speed dial assignments and return to the System & Station Speed

Dial Administration screen

...or

press Escto return to the previous menu without saving. A pop-up box appears: Data

modified. Save modified data?

Press Enterto save or Nto return to the previous screen without saving.

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ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

CAUTION! The DKAdmin PC must be connected to the Strata DK to upload any

changes to this data (see Appendix A – Connecting to Strata DK for

procedures on connecting the DKAdmin PC to a Strata DK).

6. Press Escto close the System & Station Speed Dial Administration screen and return to

the Main Menu.

ACD Administration

The ACD Administration Section option in the Administration Menu enables you to maintain

your ACD and ACD Agent programs.

➤ To access ACD administration

➤ Type a. The DK Program

File Selection screen

displays (shown right).

ACD Programs

➤ To edit ACD programs

1. Press Enter; the ACD

Programs screen displays

(shown right). This

screen enables you to

edit ACD programs (you

can edit any program

with a check mark next

to it).

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ACD Administration

2. Highlight the program

number and press F3.

The Edit Program

screen displays (shown

right). The screen

varies, depending upon

the program selected.

Note You can also use

the Find function

to quickly move to

a program by

typing the first

digit of the program number. DKAdmin highlights the first program number matching

the entry.

3. Highlight the field you wish to change and enter the information. Read only fields do not

accept entries.

4. Press F9to save the entries and upload the data to the DK, or F10to save the speed dial

assignments and return to the ACD Programs screen.

Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to

this data (see Appendix A – Connecting to Strata DK for procedures on

connecting the DKAdmin PC to a Strata DK).

5. Press the Esckey to close the ACD Programs screen and return to the DK Program File

Selection screen.

➤ To view notes on a program

➤ Highlight the program and press F5.

Note You can also use the Find function to move quickly to a program by typing the first

one or two digits of the program number. The program highlights the first program

number matching your entry.

♦

Use the Up/Downarrow keys to scroll the description.

Press F10to print the description.

Press Escto return to the ACD Programs screen.

➤ To use the Strata DK’s program files to edit

1. Press F2and the DK Code dialog box displays.

2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program

00. The DK System Program File screen displays.

Note If the Problem: Unable to Establish Communicationsscreen

displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –

Connecting to Strata DK to correct the problem.

3. Press F2to select (tag) all Program No. (data) files.

4. Highlight Yesand press Enter. DKAdmin establishes communications to the Strata DK,

turns on LED 10 in Program 77-1, and receives data blocks. This information displays on

the PC screen as it occurs.

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5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.

ACD Agent Programs

➤ To edit ACD agent programs

1. Highlight the ACD

Agent Programsoption

and press Enter. The

ACD Agent Programs

screen displays (shown

right). This screen

enables you to edit

ACD Agent programs.

2. Highlight the ACD

Group Number field

for the ACD Agent

you wish to change. Type the new two-digit Group number (01 ~ 08) and press Enter.

3. Highlight the ACD Agent ID Code field and enter a four-digit ACD Agent ID Code

Number (0000 ~ 9999). If you type less than four digits, the program zero fills the field.

Press Enter.

4. Highlight the ACD Agent Name field. Type the Agent’s name (up to eight characters) and

press Enter.

5. Highlight the Auto Answer Assignment. Use the spacebar or +/-keys to toggle between

Auto Answerand No Auto Answer.

6. Press F9to save the entries and upload the data to the DK, or F10to save the speed dial

assignments and return to the ACD Programs screen.

Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to

this data (see Appendix A – Connecting to Strata DK for procedures on

connecting the DKAdmin PC to a Strata DK).

7. Press Escto close the ACD Programs screen and return to the DK Program File Selection

screen.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Program Administration Section

Program Administration Section

The Program Administration Section option in the Administration Menu enables you to

maintain Strata DK programs. This includes pulling the program from the DK, editing the

program, initializing the Strata DK processor, or sending the program to the Strata DK.

For complete information on Strata DK programs, including default definitions, refer to the

Strata DK Programming Manual.

➤ To access a Strata DK program

1. Type pand the DK

Program File Selection

screen displays (shown

right).

2. Highlight the option

on the screen you wish

to select and press

Enter. The selected

screen displays. See

Table 4 for a list of

available programs.

Table 4

Available Programs

Program Title

Toll Restriction Programs

View All Programs (Download, Edit, Upload)

View System Features by Subject

System Number Plan & Port Locations

System Wide Option Programs

Station Options Programs

Data Interface Unit Programs

Doorphone/Ext. Paging/BGM/Conference

LCR Programs

Multiple Directory Number Programs

ANI Programs

Station (Gnd/Loop) CO Line Assignment Programs

Station Group Programs

DNIS Programs

Security/Account/T.R. Ovr. Programs

Voice Mail Integration Programs

ACD Programs

DKT/RPCI/OA Interface Programs

Class/Caller ID Programs

Distributed Hunt Programs

Call Park Programs

ACD Agent Programs

DK Auto Attendant Programs

Attendant Console Programs

T1 Programs

Off Hook Call Announce Programs

Standard Telephone MW/Camp-on Tone Programs

Enhanced 911/CAMA Trunk Programs

ISDN Programs

Ground/Loop Start CO Line Programs

DID/TIE Line Programs

Initialization Programs

IMDU or RMDS Modem/DID/DNIS Assignment

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Program Administration Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

After selecting the program, you have the following options:

♦

Press F2to pull the program data from the DK. See “Restore Data” on Page 102 for

procedures on downloading data.

♦

Press F3to edit the program. Only programs displaying a check mark may be edited

by your password level. Options for editing programs differ depending on the selected

program. They may include:

F2 - Reset Ports

F2 - Range

Resets the ports to their original configuration.

Enter a range to apply a change.

F9 - Save & Upload

F10 - Save

Save the change and upload the data to the DK.

Save the change in DKAdmin customer database and

return to the originally selected program screen.

F10 - Initialize

Initialize the Strata DK processor with selected

Program 90, 91, or 92; this does not affect DKAdmin

customer data files.

♦

Press F5to view notes on the program.

Press Escto return to the DK Program File Selection screen. Press Escagain to

return to the DKAdmin Main Menu.

View All Programs (Download, Edit, Upload)

➤ To access the option

1. From the DK Program

File Selection screen,

press Enterand the

View All Programs

(Download, Edit,

Upload) screen

displays (shown right).

2. Highlight the desired

program.

Note To find a program

number quickly,

type the number and the display screen “jumps” to the program number. If the number

you have typed does not exist, a dialog box displays telling you the number was not

found.

➤ To pull the program data from the DK

➤ Press F2to pull the program data from the DK. See “Restore Data” on Page 102 for

procedures on downloading data.

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➤ To edit a program

1. Press F3and the

Directory Numbers

Assignments screen

displays (shown right).

2. Highlight the logical

port number and press

F2to reset the DN for

the logical port

numbers on a range of

ports.

3. A change dialog box

displays and you must

enter the starting DN. A pop-up screen displays asking you to confirm the change:

This operation will modify DN numbers. Go ahead?

4. Press Enterto change the port numbers.

5. Press F9to save the entries and upload the data to the DK, or F10to save the changes in

the DKAdmin customer database and return to the DK Program File Selection screen.

➤ To print programs

1. Press F4and a printer pop-up dialog box displays. The default printer is checkmarked.

2. Press Enterto print or highlight another printer and press F2to select.

3. If a printer is not designated for the selected port, press F2again and a printer list displays.

Highlight the appropriate printer and press Enter.

➤ To view notes on a program

➤ Highlight the program and press F5.

Note You can also use the Find function to move quickly to a program by typing the first

one or two digits of the program number. The program highlights the first program

number matching your entry.

The following keys can be used when viewing program notes:

♦

Use the Up/Downarrow keys to scroll the description.

Press F10to print the description.

Press Escto return to the ACD Programs screen.

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When using DKAdmin, Table 5 provides important information regarding specific

programs:

Table 5

DKAdmin Program List

Program

Comment

Program 03

On new or upgraded installations, Program 03 should always be checked and

uploaded to make sure all PCB slots have the correct codes for PCBs and

PCB options. Strata DK power must be turned off (5-seconds) and then on

after uploading (restoring) Program 03 to enable its data to take effect.

Program 04 or 04

When editing Directory or DN/intercom numbers in Programs 04 or 04,

DKAdmin checks for duplicate or conflicting numbers and stops them from

being entered. When uploading Programs 04 or 04, DKAdmin downloads

them from the processor, compares and arranges the data in an acceptable

order and uploads it to the Strata DK.

Program 09 and 76-0

DKAdmin edits and uploads Programs 09 and 76-0 in the same manner as

Programs 04 and 04.

CAUTION! ACD/DID assignments in Program 09 cannot be Restored

(uploaded) with early ROM versions of Strata DK Release 2

ROMs.

PRGALL

Whenever PRGALL is uploaded (restored), Programs 04 and 09 are

downloaded and checked, then uploaded prior to the PRGALL upload.

Program 38/39

To change a keystrip from 20 to 10 keys, or from 10 to 20, without changing

the data in Program 39, select and edit Program 38 using Program

Administration. To change a keystrip to a default value in Program 38 and

overwrite Program 39 data, select and edit TELEPHONE KEYSTRIP TYPE

(PRG38) from the System/Station Administration-PORT ATTRIBUTES screen

for the selected station port. When changing a keystrip from 20 keys to 10

keys, DKAdmin stores the pause (code 495) key in key 11~20 (unused keys).

This is because there is no code for a blank key.

If using Strata DK Release 2 or lower, you must power off (5 sec)/on the

Strata DK after sending the changes to the Strata DK from DKAdmin in order

for the program changes to take effect.

Program 90, 91, and 92

All Initialization programs will initialize the data in the Strata DK processor

(RCTU PCB), not the data in the DKAdmin PC customer files.

If initializing the system with 91-9 remotely, the customer DK TTY port must

be connected to a modem that has a direct CO line as shown in Figure A-3 of

Appendix A.

REPALL

These two files will always be Up or Down loaded in pairs when either file is

Up or Down loaded.

Program 04, *04, *09, and

76-0

Unused ports in these programs will be blanked out when upgrading to an

RCTU with more port number than the original RCTU. This is done to prevent

inserting DN and DID number conflicts during an upgrade. For example, if

upgrading from a RCTUB to and RCTU C/D, ports 80~239 will be blanked out

in Program 04.

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Security Maintenance Section

Security Maintenance Section

The Security Maintenance Section option (level 9 password required to access this option)

enables you to set up to three levels of security using:

♦

Passwords - defines the functions available to users using menu-specific passwords as

described on Page 121.

Program Access - defines the programs which can be used by each password level using

the Security Maintenance Section option (see “Program Security (Default Levels)” on

Page 78).

♦

DK Access Code - must be entered to enable a user to send and/or receive data to/from a

Strata DK. The default for this code is 0000 and may be changed (but not viewed) by

DKAdmin users that have an allowable password level.

➤ To limit the Strata DK programs a user may edit

1. From the

Administration Menu,

type uto display the

DK Program Security

Maintenance screen

(shown right).

The screen lists the

Strata DK programs

available for

programming or

updating. You can

limit programs a user

can access by

assigning a security

level (which corresponds to the users assigned password level).

Note Program access security limits direct access of programs when using the Program

Administration Section Option. When using the ACD Administration Section Option,

only Programs 01, 02, 04, 09, VMID, MWID, and Personal Speed Dial access can be

denied from the normal System/Station Administration functions.

2. Highlight the S/L field of the desired program. Type the password level (0~ 9,

9=highest) you want to assign for accessing the program and press Enter.

Note For a complete list of Password/Program default levels, see “Program Security

(Default Levels)” on Page 78.

...or

to assign all the programs to a particular password level, press F2-reset. A Security Level

dialog box displays. Type the password level (0~ 9,9=highest) you want to assign to all

the Strata DK programs and press Enter. A confirmation message displays. Highlight

Yesand press Enter.

The Security Level for all programs are changed to the entered password level.

3. To close the DK Program Security Maintenance screen, press Esc.

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Security Maintenance Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Note The password levels (0 ~ 9) are based on a hierarchal system. This means that

password level 9 has access to all programs, but password level 5 (for example) has

access to all programs tagged with 5 and below, but not 6 and above.

Program Security (Default Levels)

Program security is maintained by assigning access levels to each program. The access level is

assigned to each User ID/Password so each User ID/Password can be allowed or denied edit/

view privileges to selected Strata DK programs. DKAdmin provides default levels for User

IDs/Passwords and program security (listed below). These passwords and program security

levels may be added or changed by logging onto DKAdmin with a level 9 (Master) password.

The default User ID/Password and Program Security levels are shown below:

User ID

ADMIN1

Password

ADMIN1

Program Security Level

ADMIN2

TECH1

ADMIN2

TECH1

MASTER

Table 6

Strata DK Program Security

Strata DK

Security Level

Program

Program Title

REPALL

All Station and System Speed Dial Numbers

All User Names

NAMEALL

VIDALL

MIDALL

ADMEMOALL

MSGALL

CFALL

All Voice Mail ID Codes (#656)

All Voice Mail Message Waiting Codes (#657)

All Station and System Speed Dial Memos

All Station and System LCD Messages

All Call Forward Settings

MWALL

CLID

All Message Waiting Settings

All Class/ANI Lost Call Number Storage Data

Cabinet Compatibility (DK424)

*03

Directory Numbers Assignment (R3)

Call Park Pickup Access Codes (R3)

DID Digit Translation

E911 Assignments (R3.1)

*11-0

*11-1

*11-2

*11-5

*11-6

CAMA Trunk Assignments (R4)

CAMA Trunk Group Line Assignments (R4)

CAMA Trunk Group Hunting Assignments (R4)

CAMA Digit Sent on 911 Calls (R4)

E911 Interdigital Timer (R4)

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

*11-8

*12

911 Special [DN] Notification Assignments (R4)

ANI Station Information (R4)

*13

Station Group Information (R4)

14-1

Auto Answer with Zip Tone Assigned to Agent ID

DID/TIE Line After Shift & Overflow Substitution Destination

CO Line Tenant Assignments

14-2

*16

ISDN Trunk Group Type Assignments (R4)

DID Intercept Port Number (Caller Dials Vacant/Wrong Number)

Add-On Module Button Assignments

Group Page Assignments

Group Pickup Assignments

Voice Mail Message Center Port (RS-232)

Phantom DN Owner Assignments (R3)

Station Class of Service

Night Transfer Lock Button “Password Change” Station (R3)

Station Park Recall Timer (R3)

Station Distributed Hunt Group Assignments (R3.1)

T1 Span Frame and Coding Assignments

T1 Channel Assignments

41-1

41-2

41-3

T1 Span Transmit (Send) Level PAD Assignments

T1 Span Receive Level PAD Assignments

Primary & Secondary Clock Source Reference Assignments

‘D’ Channel Control and NFAS Assignment (R4)

BRI SPID Parameters (R4)

41-4

42-1~2

*43-1~3

*44

45-1

Office Code Toll Restriction (R3.0)

45-2

Special Numbers that Do Not begin with /# (R3.0)

45-3

Special Numbers that begin with /# (R3.0/R3.1)

RCIU/RCIS Port Assignment

Station Caller ID/ANI Lost Call Memory Allocation (R3)

Common CO Line Caller ID Lost Call Owner (R3)

BRI Assignment for Line/Station Operation (R4)

ISDN Station Bearer Service (R4)

*60

*61-1

*61-2

*61-3

*62-1

ISDN Station Outgoing Call Pad Level (R4)

ISDN Station Incoming Call Pad Level (R4)

Non-ISDN Station Bearer Service (R4)

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

*62-2

*62-3

*63

Non-ISDN Station Outgoing Call Pad Level (R4)

Non-ISDN Station Incoming Call Pad Level (R4)

ISDN Dialing Parameters (R4)

*64-1

*64-2

*65

Direct Inward Dialing Parameters (R4)

ISDN Channel Group Assignment (R4)

Channel Parameters (R4)

*66-1

*66-2

*66-3

*66-4

*66-5

*66-6

*66-7

*67-1

*67-2

*67-3

*67-4

*68-1

*68-2

*69-1

*69-2

Call-by-Call Trunk Group Codes (R4)

Channel Group Parameters (R4)

Call-by-Call Network ID (R4)

Line Directory Number (LDN) Registration (R4)

Line Directory Number (LDN) Channel Groups (R4)

Line Directory Number (LDN) Trunk Groups (R4)

Trunk Group Parameters (R4)

Call Types for ISDN Trunk Group Supported (R4)

Call Types for ISDN Trunk Groups (R4)

Call Types for ISDN Trunk Groups (R4

Calling Number ID Presentation Parameters (R4)

Outbound Calling Number ID Presentation Parameters (R4)

CNIS Presentation Parameters (R4)

Special Number Assignment (R4)

Ringing DN Assignment for Immediate Ring (R3)

Ringing DN Assignment for Delay 1 Ring (R3)

Ringing DN Assignment for Delay 2 Ring (R3)

Doorphone Ring LED Assignments (R3)

Call Forward Ringing Assignments (R3.2)

DN LED Display Assignment (DAY Mode) (R3)

DN LED Display Assignment (DAY2 Mode) (R3)

DN LED Display Assignment (NIGHT Mode) (R3)

Software Check/Remote Password Assignments

Logical Station Ports

*80

Physical Station Ports

Flexible PCB Cabinet and Slot Assignments

Logical Port Intercom Number Assignments

Flexible Access Code Numbering

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

Auto Attendant Prompt/Station Assignments

System Assignments

10-1

10-2

10-3

10-4

System Assignments

ACD Parameters

ACD Timing Assignments

System Assignments - Basic Timing

Defining the Message Center

14-0

14-1

14-2

14-3

14-4

14-5

14-6

14-71

14-72

14-73

14-8

14-9

ACD CO Line Assignments

ACD Agent Identification Code Assignments

ACD Supervisor Passwords

Announcement/Music Port Assignments

Overall Queue Time Out Destination

Overflow Operation/Destination Assignments

End of Shift Service Destination

Queue Size for Alarm (Immediate)

Queue Size for Alarm 1 (Timed)

Queue Time for Alarm 2 (Timed)

Alarm Pattern Assignments

Stroke Count Assignments

Assigning DP/DTMF, Tenant Service To Individual CO Line

Assign CO Line Groups (Dial 9 or 001~816)

DID/TIE Line Options

Agent ID Code Name for MIS Assignments

Alternate Background Music (BGM) Slot Identification

DIgital Data Port Configuration

Modem Pool Port Assignments

Data Interface Unit (DIU) Station Hunting (Data Calls Only)

Primary Auto Attendant Announcement Device Assignments

Secondary Auto Attendant Announcement Device Assignments

Incoming Auto Attendant Call Overflow Time

Built-In Auto Attendant Camp-On Busy Time

Digital Telephone Handset Receiver Volume Level

DSS Console/Attendant Telephone Assignments

DSS Console Button Assignments

25-1

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

Station Class of Service

Automatic Preference

Station Hunting (Voice Calls Only)

Hold/Park Recall Timing

Station Class of Service

Fixed Call Forward (Voice Calls Only)

CO and TIE Line Ring Transfer (Camp-on) Recall Time

Digital and Electronic Telephone Keystrip Type

Flexible Key Assignment Button Codes

Station CO Line Access

Station Outgoing Call Restriction

42-0

42-1~8

CO Line to PBX/Centrex Connection

PBX/Centrex Access Code

Station/CO Line Credit Card Call Allowed

Toll Restriction Class Traveling Class Override Code

Emergency Bypass of Forced, Verified Account Codes

LCR/Toll Restriction Dial Plan

44-1~8

44-91~93

45-1

45-2

45-3~6

45-8~9

46-10~80

46-11~81

46-2~4

46-6~8

Toll Restriction Disable

Special Common Carrier (SPCC) and Auth. Code Digital Length

Toll Restriction Override Code

Toll Restriction Class Parameters

Toll Restriction Allowed/Denied Area Codes by Class

Toll Restriction Allowed/Denied Office Codes by Class

Toll Restriction Exception Office Codes by Area Code

Station Toll Restriction Classification

LCR Parameters

50-1

50-2

50-31~35

50-4

50-5

50-6

LCR Home Area Code

LCR Special Code

LCR Long Distance Information (LDI) Plan Number

LCR Local Plan Number

LCR Dial Zero Timeout

LCR Area Codes

LCR Office Code Exceptions for Specified Area Codes

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

LCR Schedule Assignments for LCR Plans

LCR Route Definition Tables

55-0~2

LCR Modified Digits Tables

LCR Station Group Assignments

58-1

58-2

58-4

58-5

Attendant Console Overflow Timer

Attendant Console Display Type

Attendant Console Answer Key Priority Assignments

Attendant Console Overflow Destination Assignments

Attendant Console Flexible Button Codes

SMDR Printout data of CLASS/ANI/DNIS or Account Code

SMDR Output/Account Code Digit-Length

Call Forward External (Remote Change, Security) ID Code

Verified Account Codes

60-1

60-2~7

60-8

Verified Account Code Toll Restriction Assignments

DNIS Number Assignments (R3)

70-0

71-0

71-1

71-2

71-3

71-4

71-5

DNIS Number Assignments

DNIS Ringing Point Assignments (DAY Mode) (R3)

DNIS Ringing Point Assignments (DAY2 Mode) (R3)

DNIS Ringing Point Assignments (NIGHT Mode) (R3)

DNIS Voice Mail ID Assignments (R3)

DNIS Name Tag Assignments (R3)

DNIS Network Table (R3)

Night Transfer Lock Button Password(s) (R3)

Interface Port Type & Transmission Speed (R3)

Peripheral Options (Door Phones/IMDU/PIOU/PIOUS/PEPU/RM

Door Phone Busy Signal/Door Lock Assignments

Night Ringing Over Tenant External Page Zones

Open Architecture Interface Attributes (R3.2)

CO Line Special Ringing Assignments: DSS/IMDU, Night Ringing

Door Phone Ringing

76-1~2

77-1

77-2

77-3

77-4

Digital & Electronic Telephone Ringing Tones (CO Line Calls)

CO Line/Station Ringing Assignments (DAY Immediate)

CO Line/Station Ringing Assignments (DAY 12-Second Delay)

CO/Line/Station Ringing Assignments (DAY 24-Second Delay)

CO/Line/Station Ringing Assignments (DAY 2 Immediate)

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Table 6

Strata DK Program Security (continued)

Strata DK

Security Level

Program

Program Title

CO/Line/Station Ringing Assignments (DAY 2 12-Second Delay)

CO/Line/Station Ringing Assignments (DAY 2 24-Second Delay)

CO/Line/Station Ringing Assignments (NIGHT Immediate)

CO/Line/Station Ringing Assignments (NIGHT 12-Second Delay)

CO/Line/Station Ringing Assignments (NIGHT 24-Second Delay)

Initializing Program 00~ 99

91-1

91-2

91-9

92-1

92-2

92-3

92-4

92-5

92-9

Automatic PCB Recognition/Port Renumber

System Power Off/On Simulation

System Initialization

Initialize Station Speed Dial Numbers & Memos, VM ID Codes

Initialize System Speed Dial Numbers & Memos

Initialize Station & System User Name/Number Display

Initialize Timed Reminders

Initialize Phone/Ring Vol., Tone/BGM, Busy Override, etc.

Initialize Call Forward Memory

CO Line Identification

Printing Program Through SMDR

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Directory Number Administration

Directory Number Administration

Note This option cannot be used by Strata DK Release 2 or below.

➤ To maintain your directory number assignments for both your PDNs and PhDNs

1. Press rand the

Directory Number

Administration screen

displays (shown right).

This screen enables you

to assign and change

PDN and PhDN user

names, call forward ID

codes and message

waiting ID codes. You

can also assign or edit

DNIS detail features

such as immediate ring,

key numbers and delays.

Note The first column on the screen displays a P for a PDN and an F for PhDN.

2. Highlight the PDN/PhDN No. field of the desired port number.

Note You can also use the Find feature by moving the highlighter to the Port No. field, and

typing a port number.

3. Type a [PDN] or [PhDN], and press Enter. If there is a DN/Port conflict with the entered

number, an error message displays: Conflict Found in Int./DN Numbering

If this message appears, retype the number and press Enter

...or

to change the PDN/PhDN numbers for a range of ports, highlight the PDN/PhDN No. field

and press F5. A pop-up box displays.

♦

Type the desired starting [DN] number for your PDN ports (000-079) and press

Enter.

Type the desired starting [DN] number for your PhDN ports (500-579) and press

Enter.

A message displays: This operation will modify DN numbers. Go

ahead?

Press Enterto change all the PDNs/PhDNs or press Escto leave the screen without

making the change.

4. Highlight the PDN/PhDN Owner User Name field and enter the name assigned to the

station (up to 16 characters).

5. Highlight the Voice Mail Call Forward ID Code field and type an applicable call forward

ID code (up to 16 characters). Press Enter

...or

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Directory Number Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

to change the range of numbers used for all the ports, press F5. A pop-up box displays,

enabling you to specify a range of numbers.

♦

Type the desired range of Port Reference Numbers for the PDNs (000 ~ 079).

Type the desired range of Port Reference Numbers for the PhDNs (500 ~ 579).

Type a Voice Mail CF Prefix (up to four characters) and press Enter. A message

displays: All ports will be reset to default values. Go

ahead?

Press Enterto set/change all Call Forward IDs.

6. Highlight the Voice Mail Message Waiting ID Code field and enter an applicable message

waiting ID code (up to 16 characters)

...or

to change the range of numbers used for all your ports, press F5. A pop-up box displays,

enabling you to specify a range of numbers.

♦

Type the desired Port Reference Number for the PDNs (000 ~ 079).

Type the desired Port Reference Number for the PhDNs (500-579).

Type a Voice Mail MW Prefix (up to four characters) and press Enter. A message

displays: All ports will be reset to default values. Go

ahead?

Press Enterto set/change all Message Waiting IDs.

7. Press F9to save the entries and upload the data to the DK, or F10to save the assignments

and return to the Main Menu.

➤ To set or change detailed information for the PDNs/PhDNs

1. From the Directory Number Administration screen, highlight the DN you wish to edit and

press F2. The Directory Number Administration screen for the selected DN number

displays.

This screen (shown

right) enables you to

turn on or off an

immediate ring, or a

12- or 24-second delay

ring. You can also

access your ringing

lines and flexible keys

from this screen.

2. Highlight the Imm.

Ring field for the

desired DN. The

spacebar toggles the

field between enabled

and disabled. When the field is enabled a check mark is displayed in the field.

3. Highlight the 12s Dly field for the desired DN. The spacebar toggles the field between

enabled and disabled. When the field is enabled a check mark is displayed in the field and

a 12-second delay before ringing occurs.

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4. Highlight the 24s Dly field for the desired DN. The spacebar toggles the field between

enabled and disabled. When the field is enabled a check mark is displayed in the field and

a 24-second delay before ringing occurs.

Note You cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field,

automatically disables the other.

➤ To specify your ringing options

1. From the Directory

Number

Administration for

Primary DN XXX

screen, highlight the

desired DN number

and press F2. The

Directory Number CO

Line Ringing

Assignment screen for

the selected DN

displays (shown right).

For each of your CO

lines, you can set/

change the following options for your day, day 2 and night operations:

♦

Immediate ring

12- or 24-second ring delay

Specified DN LED to flash during a ring.

2. Highlight the DAY Imm. Ring field for the desired CO Line. The spacebar toggles the

field between enabled and disabled. When the field is enabled a check mark is displayed in

the field and DAY immediate ring occurs.

3. Highlight the 12s Dly field for the desired CO line. The spacebar toggles the field between

enabled and disabled. When the field is enabled a checkmark is displayed in the field and

a 12-second delay before ringing occurs.

4. Highlight the 24s Dly field for the desired CO line. The spacebar toggles the field between

enabled and disabled. When the field is enabled a checkmark is displayed in the field and

a 24-second delay before ringing occurs.

Note You cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field,

automatically disables the other.

5. Highlight the 81 LED field and press F6or Enter. A pop-up box displays with your

available choices. Highlight the [DN] LED you want to flash during a day ring and press

Enter.

6. Highlight the DAY2 Imm Rng and NITE Imm Rng fields and repeat Steps 2 ~ 5.

7. Press F10to save you entries and return to the Directory Number Administration screen.

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➤ To set/change CO Line flexible key assignments

1. From the Directory

Number for Primary

DN XXX screen,

highlight a [DN] and

press F5. The Flexible

Key Assignments

screen for the selected

Port/DN displays

(shown right).

2. Highlight the desired

Flexible Key

Assignment and:

♦

Press F2to change

the assignment from a CO line to the PDN.

Press F3to change the assignment to the SDN. A pop-up dialog box displays. Type

the [PDN]/[SDN] (0000 ~ 9999) you wish to assign and press Enter.

Press F4to change the assignment to a PhDN. A pop-up dialog box displays. Type the

[PhDN] (0000 ~ 9999) you wish to assign and press Enter.

♦

Press F5to deactivate or blank out a key assignment.

Press F6to display a pop-up dialog box showing the available key assignments.

Highlight the desired assignment and press Enter.

♦

Press F8to add multiple speed dial key assignments.

Important! You can only use this key when you are assigning more than one speed dial key at

a time. If you have not just added a speed dial key assignment, the message Must

Assign System/Station Speed Dial Firstdisplays.

If you leave the cursor in the same field and continue to press F8, the speed dial

key number increments. To add consecutive speed dial key assignments, you must

continue to highlight the next field before pressing F8.

3. Press F10to save the entries and return to the Directory Number Administration (detail)

screen.

4. Press F10to save your programs and return to the main Directory Number Administration

screen.

5. Press F9to save the entries and upload the data to the Strata DK, or F10to save the

assignments and return to the Main Menu.

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– DNIS Administration

DNIS Administration

Note This option cannot be used by Strata DK Release 2 or below.

This option enables you to maintain assignments for your DNIS/DID/ANI lines, change or add

number/name/ringing/voice mail ID assignments, or network tables and tenant locks

specifications.

➤ To access the option

➤ Type n. The DNIS

Administration screen

displays (shown right).

DNIS/DID/ANI Line Assignments

➤ To set/change your DNIS/DID/ANI line assignments

1. Press Enterand the DNIS/DID/ANI Line Assignments screen displays.

This screen (shown

right) enables you to

set/change options for

the following items:

♦

Use of page and

voice

announcements on

an incoming tie

line

♦

Tie/DID wink start

status

DID line camp-on

status

♦

Second dial tone status

Specify DNIS or DID line

Specify ANI or DNIS priority

Support (or not) ANI features

Use (or not) ANI feature key

2. Highlight the field of the tie/DID line with which you wish to work.

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DNIS Administration ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Note Each field has only two selections. Use the spacebar or +/- keys to toggle between

them.

Field

Selection

Tie Line

Page & Voice/No Page & Voice

Voice & Page

Tie/DID

Immediate/Wink Start

Wind/Immed

DID Line

Camp On Busy

Auto Camp-on/No Camp-on

Second Tone/No Second Tone

DID/Tie Line

Second Dial Line

3. Repeat Step 2 for each tie/DID line you wish to set/change.

4. Press F10to save your entries and return to the DNIS Administration screen.

DNIS Number/Name/Ringing/VM-ID Assignments

➤ To set/change the DNIS address reference numbers

1. Highlight the DNIS Number/Name/Ringing/VM-ID Assignments option and press

Enter. The DNIS Number/Name/Ringing/VM-ID Assignments screen displays (shown

below).

The following items for each of the DNIS address reference numbers can be set/changed:

♦

DNIS number

DNIS name

Day ringing point

Day 2 ringing point

Night ringing point

DNIS Voice Mail ID

number

Note To blank out any

entry in these fields,

highlight the field

and press F4.

2. Highlight the DNIS No. field of the DNIS address with which you wish to work.

3. Enter the DNIS number, using 2 ~ 5 characters

...or

to enter a range for all your DNIS addresses, press F5. A pop-up dialog box displays. Type

the DNIS address range in the From and To fields and a starting DNIS number. Press

Enter.

4. Highlight the DNIS Name field and type a DNIS name, using up to 16 characters. Press

Enter.

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5. Highlight the DAY Ring field and enter the desired DAY ringing point.

♦

Press F2to review the Ringing Point Identification codes.

♦

Press F6to select a ringing point. Highlight the ringing point you wish to assign and

press Enter.

6. Highlight the DAY2 Ring field and repeat Step 5.

7. Highlight the NIGHT Ring field and repeat Step 5.

8. Highlight the DNIS Voice Mail ID Number field and type a DNIS Voice Mail ID Number,

using up to 16 characters and press Enter

...or

to enter a range for all your DNIS addresses, press F5. A pop-up dialog box displays. Type

the starting voice mail ID number and press Enter. A message displays:

All ports will be reset to default values. Go ahead?

9. Press Enterto reset the default values or Escto exit without resetting.

10. Press F10to save your entries and return to the DNIS Administration screen.

DNIS Network Table Assignments

➤ To set/change CO line access codes and network telephone numbers

1. Select the DNIS Network Table Assignments option and press Enter. The DNIS

Network Table Assignments screen displays.

This screen (shown

right) enables you to

set/change CO line

access codes and

network telephone

numbers so that DNIS

calls can be routed

externally over the

public telephone

network.

2. Highlight the CO Line

Access Code and

Network Telephone

Number field for the

DNIS Network Table Reference number with which you wish to work.

3. Type the CO line access code and network telephone number, using up to 27 digits and

press Enter. To remove an entry, with the field highlighted, press F4.

4. Press F10to save your entries and return to the DNIS Administration screen.

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Distributed Hunt Group Administration ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

DNIS Tenant Lock Assignments

➤ To set/change passwords for station port numbers

1. Select the DNIS Tenant Lock Assignments option and press Enter. The DNIS Tenant

Night Lock Assignments screen displays.

This screen (shown

right) enables you to

set/change passwords

for station port

numbers for each of

your DNIS tenant

night numbers.

2. Highlight the Current

Password field of the

Tenant number with

which you wish to

work.

3. Type the password,

using up to four digits and press Enter.

4. Highlight the Set Password Station Port field and type the set password station port

number (1 ~ 3 digits) and press Enter.

5. Press F10to save your entries and return to the DNIS Administration screen.

6. Press Escto return to the Main Menu. Your files are saved and a message displayed:

Upload modified programs to DK now?

7. Press Enterto return to the Main Menu without uploading the information or highlight

Yesand press Enterto upload the files.

Distributed Hunt Group Administration

Note This option cannot be used by Strata DK Release 3 or below.

➤ To maintain your distributed hunt group assignments (up to 32)

1. Type h. The

Distributed Hunt

Group Primary

Directory Number

Hunt-To Assignments

screen displays (shown

right).

2. Highlight the DH

Group DN No. field of

the Distributed Hunt

Group number with

which you wish to

work.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward Assignments

3. Type a DH Group [DN] (up to four digits) and press Enter. If the entered number

conflicts with a DN/Port already assigned, an error message displays.

4. Highlight the Hunt PDN 01 field. Type the hunt [PDN] number and press Enter

...or

press F6to select the number from a table. Highlight the desired number and press

Enter.

5. Repeat Step 4 for each Hunt PDN field.

Note The Hunt PDN fields scroll once you reach the far right column. You can continue to

access Hunt PDNs using the right arrow key.

6. Press F9to save the entries and upload the data to the DK, or F10to save the assignments

and return to the Main Menu.

➤ To display and update your DNIS/DID Ringing assignments for a hunt group

➤ Press F2and the DNIS/DID Line Ringing Assignments screen displays. See “To specify

your ringing options” on Page 87 for procedures on working with this screen.

➤ To display and update your CO Line Ringing assignments for a hunt group

➤ Press F3and the CO Line Ringing Assignments screen displays. See “To specify your

ringing options” on Page 87 for procedures on working with this screen.

Call Forward Assignments

Note This option cannot be used by Strata DK Release 2 or below.

➤ To set/change the call forward assignments

1. Type w. The System

Directory Number Call

Forward Assignments

screen displays (shown

right).

2. Highlight the Upload

field for the desired

port number. To select

a port number

assignment for

uploading to the DK,

press the spacebar. A

check mark (√)

displays next to the

port number. To de-select the item for upload, press the spacebar again.

3. Highlight the Call Forward To DN field and type the [DN] to call forward to and press

Enter

...or

press F6to select the [DN] from a table. Highlight the desired number and press Enter.

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E911/CAMA Trunk Programs (R4 Only) –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

4. Highlight the next Call Forward Type field. A default value (All, Busy, No Answer, Busy/

No Answer) is entered in this field based on your selection in Step 3. To change the

assignment, press +/-to toggle the selections and press Enter.

5. Highlight the Call Forward Timer field. A default value is entered in this field based on

your selection in Step 3. To change the assignment, type the number of seconds (08-60)

you wish to apply before the call forward executes for “No Answer” or “Busy/No

Answer” conditions. Press Enter.

6. Press F4to cancel a call forward assignment for a port.

7. Press F8to save the entries and upload the selected data to the Strata DK, or F9to save

the entries and upload all the data to the Strata DK, or F10to save the assignments and

return to the Main Menu.

Important! If CF is set for a PDN using DKAdmin, the CF Button does not light unless the

Strata DK power is turned off (five seconds) and then on.

➤ To use the Strata DK’s program files to edit

1. Press F2and the DK Code dialog box displays.

2. Type the DK Code: XXXX, where XXXX is the Strata DK level 1 security code set in

Program 00. The DK System Program File screen displays.

Note If the Problem: Unable to Establish Communicationsscreen

displays, follow the troubleshooting steps on the screen and/or refer to Appendix A to

correct the problem.

3. Press F2to select (tag) all Program No. (data) files.

4. Highlight YESand press Enter. DKAdmin establishes communications to the Strata DK,

turns on LED 10 in Program 77-1, and receives data blocks. This information displays on

the PC screen as it occurs.

5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.

Note For more information on downloading DK information, refer to the procedures in

Chapter 7 – Backup Menu (DKBackup).

E911/CAMA Trunk Programs (R4 Only)

Note Programs *11~*13 cannot be used by Strata DK Release 3 or earlier.

The E911/CAMA Trunk Programs option in the Administration Menu enables you to maintain

E911 and Centralized Automatic Message Accounting (CAMA) trunk programs.

Program 10 provides two assignable RSTU, KSTU2, RDSU, PSTU, or PESU ports to

interface with Central Office (CO) E911 trunks. This program is only used when CAMA

trunks are connected to an E911 adjunct interface box, not when using Toshiba RMCU/RCMS

CAMA trunks.

E911 enhanced operation provides locator information (i.e., more complete name and address

information, including building, floor, etc.) to the responding agency. This is done by sending

the station number of the 911 caller to the E911 emergency center. This locator information is

then cross-referenced with name/number/address data in the E911 central database, and the

E911 operator receives the precise location along with the basic information.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– E911/CAMA Trunk Programs (R4 Only)

The Strata DK16e and DK424 accomplishes this with a special interface between the KSU and

the CO. This special interface takes the station number information and sends it through the

public network in a format compatible with the central E911 database. This special interface is

required in addition to sending software within the Strata DK16e and DK424. The required

interface is an external device (Telident or Proctor) that interfaces with up to two analog

station ports.

Programs 10-11 and 10-12 assign which RSTU, KSTU2, RDSU, PSTU, or PESU standard

telephone ports are connected to the E911 interface unit. Program 04 Directory Number data

must be blank for E911 RSTU-KSTU2 ports.

Program 10-91 assigns the time allowed to dial each digit after dialing 9 when using the E911

feature. This time will affect the time that LCR or CO Line dial tone is returned when dialing

9. However, a user can dial a 9+ (non-911) calls normally before receiving LCR or CO line

dial tone and the DK will route the call appropriately.

Program 10-92 assigns the time the DK will wait before sending the Station [PDN] to the

E911 SLT port after the E911 SLT port answers.

➤ To access E911/CAMA Trunk Programs using RMCU/RCMS CAMA trunks

➤ From the

Administration Menu,

type 9. The E911/

CAMA Trunk

Programs screen

displays (shown right).

➤ To edit E911/CAMA trunk programs

1. Highlight the program number and press F3. The Edit Program screen displays. The

screen varies, depending upon the program selected.

Note You can also use the Find function to quickly move to a program by typing the first

digit of the program number. DKAdmin highlights the first program number matching

the entry.

2. Highlight the field you wish to change and enter the information. Read only fields do not

accept entries.

3. Press F9to save the entries and upload the data to the DK, or F10to save the E911/

CAMA trunk assignments and return to the E911/CAMA Trunk Programs screen.

Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to

this data (see Appendix A – Connecting to Strata DK for procedures on

connecting the DKAdmin PC to a Strata DK).

4. Press the Esckey to close the E911/CAMA Trunk Programs screen and return to the

Administration Menu.

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➤ To use the Strata DK’s program files to edit

1. Press F2and the DK Code dialog box displays.

2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program

00. The DK System Program File screen displays.

Note If the Problem: Unable to Establish Communicationsscreen

displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –

Connecting to Strata DK to correct the problem.

3. Press F2to select (tag) all Program No. (data) files.

4. Highlight Yesand press Enter. DKAdmin establishes communications to the Strata DK,

turns on LED 10 in Program 77-1, and receives data blocks. This information displays on

the PC screen as it occurs.

5. Follow Step 2 ~ Step 4 of “To edit E911/CAMA trunk programs” above.

➤ To view notes on a program

➤ Highlight the program and press F5.

Note You can also use the Find function to move quickly to a program by typing the first

one or two digits of the program number. The program highlights the first program

number matching your entry.

♦

Use the Up/Downarrow keys to scroll the description.

Press F10to print the description.

Press Escto return to the E911/CAMA Trunk Programs screen.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ISDN Programs (R4 Only)

ISDN Programs (R4 Only)

Note This option cannot be used by Strata DK Release 3 or earlier.

The Integrated Services Digital Network (ISDN) Programs option in the Administration Menu

enables you to maintain ISDN programs.

Release 4.0 provides the Primary Rate Interface (PRI) ISDN capabilities. Release 4.1/4.2 will

introduce the ISDN Basic Rate Interface (BRI). PRI features apply to the following Release 4

processors: RCTUBA3/BB4, RCTUC3/D4, and RCTUE3/F4. Like T1, ISDN PRI is not

supported on the RCTUA4 small system processor.

➤ To access ISDN Programs

➤ From the

Administration Menu,

type i. The ISDN

Programs screen

displays (shown right).

➤ To edit ISDN programs

1. Highlight the program number and press F3. The Edit Program screen displays. The

screen varies, depending upon the program selected.

Note You can also use the Find function to quickly move to a program by typing the first

digit of the program number. DKAdmin highlights the first program number matching

the entry.

2. Highlight the field you wish to change and enter the information. Read only fields do not

accept entries.

3. Press F9to save the entries and upload the data to the DK, or F10to save the ISDN

assignments and return to the ISDN Programs screen.

Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to

this data (see Appendix A – Connecting to Strata DK for procedures on

connecting the DKAdmin PC to a Strata DK).

4. Press the Esckey to close the ISDN Programs screen and return to the Administration

Menu.

➤ To use the Strata DK’s program files to edit

1. Press F2and the DK Code dialog box displays.

2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program

00. The DK System Program File screen displays.

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Backup/Restore Data –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Note If the Problem: Unable to Establish Communicationsscreen

displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –

Connecting to Strata DK to correct the problem.

3. Press F2to select (tag) all Program No. (data) files.

4. Highlight Yesand press Enter. DKAdmin establishes communications to the Strata DK,

turns on LED 10 in Program 77-1, and receives data blocks. This information displays on

the PC screen as it occurs.

5. Follow Step 2 ~ Step 4 of “To edit ISDN programs” on Page 97.

➤ To view notes on a program

➤ Highlight the program and press F5.

Note You can also use the Find function to move quickly to a program by typing the first

one or two digits of the program number. The program highlights the first program

number matching your entry.

♦

Use the Up/Downarrow keys to scroll the description.

Press F10to print the description.

Press Escto return to the ISDN Programs screen.

Backup/Restore Data

For the Backup/Restore Data option, see “Backup Data” on Page 100 and see “Restore Data”

on Page 102.

View/Print Data

For the View/Print Data option, see “View/Print Data” on Page 115.

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Backup Menu (DKBackup)

Note The Backup Menu is only available in the DKBackup program. The Check Processor

Type, Backup/Restore Data, and View/Print Data appear in both the DKBackup

Backup Menu and the DKAdmin Administration Menu. These functions are identical

(e.g., screens, operations, commands, etc.) whether you use DKAdmin or DKBackup.

DKAdmin/DKBackup makes backing up and restoring Strata DK programs quick and easy

and saves valuable time and labor when upgrading Strata DK software. You may use this

function to:

♦

Download all customer data from a programmed Strata DK to the DKAdmin/DKBackup

PC.

♦

Upload and restore an updated customer database from the DKAdmin/DKBackup PC to

your customer’s Strata DK.

♦

Upgrade data from a Strata DK processor to a new higher level processor.

View/print customer program ASCII files.

Notes

●

When you create a new customer record using the Maintain Customer File option,

DKAdmin/DKBackup creates a new PC disk directory, XXX.DK, and places the specified

files into this directory.

XXX = the customer directory which is named when creating a new customer, using the

Maintain Customer File option in the File Menu.

The .DK extension is automatically added by DKAdmin/DKBackup when creating the

directory in DOS.

●

The Strata DK programming telephone (station 205 or 213) cannot be in the programming

mode when backing up or restoring Strata DK program files.

Anytime PRGALL is restored to a Strata DK, system power must be turned OFF (3

seconds) and then ON. This is required to make Programs 03, 29, 39, 59, and 41~2 take

effect in Strata DK Release 2. It is only required for Programs 03, 76-1, 41-2, and 50 in

Strata DK Release 3~Release 4.

●

Do not use Backup Data (F3) or Restore Data (F4) to upgrade processors.

When upgrading processors, Primary, Phantom, and Distributed Hunt Group default

[DNs] that are not on the original processor are blanked out on the new processor to

^{prevent [DN] conflicts. This includes default data in Programs 04,}*^04,*^{09, and 71-0.}

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Check Processor Type –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Check Processor Type

➤ To check processor type

1. Select a customer using the Select Customer option in the File Menu.

2. From the Administration Menu/Backup Menu, press cto display a pop-up dialog box.

3. Enter the four-digit DK Code. The default is 0000. This is the “first level password” which

is set in the Strata DK Program 00. The code does not display as you type it.

4. DKAdmin/DKBackup pulls Program 00 and displays the processor type, ROM/Flash

version and release numbers, along with the same information of the selected customer

database. Verify that the displayed information is the same as the processor installed in the

DK system.

Notes

●

If the PC and Strata DK do not communicate, the Problem: Unable to Establish

Communications screen appears. Follow the instructions on the screen and/or see

Appendix A – Connecting to Strata DK to correct the problem.

●

Make sure the programming telephone (station 205 or 213) is not in the programming

mode.

Backup Data

➤ Prior to backing up

1. Select a customer using the Select Customer option in the File Menu.

Note Before you can select the customer, you must use the Maintain Customer File option

to create a customer.

2. Establish a communications path between the PC (running DKAdmin/DKBackup) and the

Strata DK using the Dial DK option or by making a direct connection to the Strata DK (see

Appendix A – Connecting to Strata DK).

3. After connecting the DKAdmin/DKBackup PC to the Strata DK, select the Administration

Menu/Backup Menu and run the Check Processor Type option to verify that the customer

file format is the same as the installed Strata DK processor. When checking the processor,

you must enter the DK code programmed on the installed processor.

Important! Make sure the processor type, ROM/Flash release number (1~4) are the same as

the customer database you are backing up. Release 3 and 4.X are considered the

same for backing up and restoring databases.

If the Problem: Unable to Establish Communications screen displays, follow the steps on

the screen and/or see Appendix A – Connecting to Strata DK to correct the problem.

➤ To back up (download) a customer’s database

1. After checking the processor type, select the Administration Menu/Backup Menu and type

b. The DK Code dialog displays.

2. Enter the four-digit DK Code (if prompted to do so).

Important! You must enter the code that is programmed on the installed processor.

DKAdmin/DKBackup

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Backup Data

The DK System Program File screen displays listing the available data for backup (see

screen in Step 3). For security, this code does not display on screen as you type it. The

default code is 0000. This is the “1st level password” which is set in the Strata DK

Program 00 (see the record sheet for Program 00 in the Strata DK Programming Manual).

Note If the Problem: Unable to Establish Communications screen displays, follow the

troubleshooting steps on the screen and/or see Appendix A – Connecting to Strata DK

to correct the problem.

3. Highlight the program file you wish to back up (download) and press the spacebar to tag

(checkmark) the program file (shown below). Repeat this step for as many program files

as you wish to back up. Press F2to tag all program files (see Note “The DK System

Program File...” on Page 102).

DK System Program File

Program No.

PRGALL

REPALL

NAMEALL

VIDALL

MIDALL

ADMEMOAL

MSGALL

CFALL

Program Title

✔

All System Programs

All Station and System Speed Dial Numbers

All User Names

All Voice Mail ID Codes (#656)

All Voice Mail Message Waiting Codes (#657)

All Station and System Speed Dial Memos

All Station and System LCD Messages

Directory Number Call Forwarding settings (R3)

Message Waiting Lamp settings (R3)

Caller ID/ANI Lost Call telephone numbers (R3)

MWALL

CLID

F1-Help SPACE-(Un)Tag F2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade

Esc-Exit

Select If Marked

4. After selecting the programs, press F3. The screen prompts with the message “You

will receive data from the DK. Are you sure?”

5. Highlight Yesand press Enter.

6. DKAdmin/DKBackup prompts you to enter the DK Code again. When the correct code is

entered, DKAdmin/DKBackup turns on LED10 in Program 77-1 and then downloads all

files selected in Step 3. The screen displays Download Completewhen finished.

7. Press Esctwice and select the next desired function.

Notes

●

When you back up PRGALL, the DK security code set in the DKAdmin/DKBackup

customer database, is not sent to the processor. You must always enter the DK security

code that is actually programmed on the processor installed in the Strata DK. You can

change the DK security code using the DKAdmin Program Administration Section option

or manually using the programming telephone.

●

Access to the DK Code should be considered highly confidential and only given to those

individuals with the security level which enables them to program or update DK data. If

changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for

security. DKAdmin/DKBackup checks both codes and runs with either code.

Backup Menu (DKBackup)

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Restore Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

●

The DK System Program File list is displayed (see Step 3 on Page 101). If this screen does

not display, the DKAdmin/DKBackup PC and the Strata DK are not communicating. See

Appendix A – Connecting to Strata DK for procedures to connect the PC COM port to the

Strata DK PIOU, RSSU, RSIS, RSIU, or PIOUS TTY port, or IMDU or RMDS modems.

Important! If the PC screen does not display prompts such as Turning on LED 10,

Program 77-1, XXX:LOGGING IN, etc., the PC and Strata DK are not

communicating. When operating properly, DKAdmin/DKBackup logs off and on

in between each program file it restores. If a communication failure exists, see

Appendix A – Connecting to Strata DK. If the communication path between the

PC and Strata DK is broken during Backup or Restore operations, it may be

necessary to go in and out of the Program mode from the programming telephone

(Station 205); or turn the Strata DK power off and on to resume communications.

Restore Data

➤ Prior to restoring data

1. Select a customer using the Select Customer option in the File Menu.

This should be the customer database which has been created or previously backed up

using DKAdmin/DKBackup. This customer database must be the same DK Release

(e.g., 1, 2, 3, or 4.X) and processor type to which you are restoring data.

Although DK16e is considered Release 1, it contains the Release 3 features of RCTUA3

with the exception of Distributed Hunt.

Note Release 3 data can be restored to Release 3.X data and vice versa.

2. Establish communications between the DKAdmin/DKBackup PC and the Strata DK using

the Dial DK option or by making a direct connection (see Appendix A – Connecting to

Strata DK).

3. After connecting to the Strata DK, select the Administration Menu/Backup Menu and run

the Check Processor Type option to verify that the customer file format is the same as the

installed Strata DK processor.

Important! Make sure the processor type, ROM/Flash release number is the same as the

customer database you are restoring.

If the Problem: Unable to Establish Communications screen displays, follow the steps on

the screen and/or see Appendix A – Connecting to Strata DK to correct the problem.

➤ To restore (upload) a customer’s database

1. After checking the processor type, select the Administration Menu/Backup Menu and type

b. The DK Code dialog displays.

2. Enter the four-digit DK Code (if prompted to do so).

Important! You must enter the code that is programmed on the installed processor.

For security, this code does not display on screen as you type it. The default code is 0000.

This is the “1st level password” which is set in the Strata DK system Program 00 (see the

record sheet for Program 00 in the Strata DK Programming Manual).

DKAdmin/DKBackup

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Restore Data

Notes

●

When you back up PRGALL, the DK security code, set in the DKBackup customer

database, is not sent to the processor. You must always enter the DK security code that is

actually programmed on the processor installed in the Strata DK. You can change the DK

security code using the DKAdmin Program Administration Section option or manually

using the programming telephone.

●

Access to the DK Code should be considered highly confidential and only given to those

individuals with the security level which enables them to program or update DK data. If

changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for

security. DKAdmin/DKBackup checks both codes and run with either code.

●

After you enter the DK Code, the computer will display the DK System Program File list

is displayed (see screen in Step 3 below). If this screen does not display, the DKAdmin/

DKBackup PC and the Strata DK are not communicating. See Appendix A – Connecting

to Strata DK to verify that the PC COM port is connected to the Strata DK PIOU, RSSU,

RSIS, RSIU or PIOUS TTY port, or IMDU or RMDS modems.

●

Make sure the programming telephone (station 205 or 213) is not in the programming

mode if communications are not established.

3. After entering the DK code, the following screen displays.

DK System Program File

PRGALL

REPALL

NAMEALL

VIDALL

MIDALL

ADMEMOAL

MSGALL

CFAALL

MWALL

All System Programs

All Station and System Speed Dial Numbers

All User Names

All Voice Mail ID Codes (#656)

All Voice Mail Message Waiting Codes (#657)

All Station and System Speed Dial Memos

All Station and System LCD Messages

Directory Number Call Forwarding settings (R3)

All Message Waiting Settings (R3)

All Class/ANI Lost Call Number Storage Data (R3)

CLID

Note If the PC and Strata DK do not communicate, the Problem: Unable to Establish

Communications screen appears. Follow the instructions on the screen and/or see

Appendix A – Connecting to Strata DK to correct the problem.

4. Highlight the program file you wish to restore and press the spacebar to tag (checkmark)

the program file. Repeat this step for as many program files as you wish to restore. Press

F2to tag all files.

CAUTION! Do not restore the PRGALL file while the system is in use. Restoring the file,

interrupts service by blanking out [DNs] temporarily.

5. After selecting the files, press F4. The pop-up window shown below displays. If you are

changing ROMs/Flash Memory or PCBs, follow the instructions on the screens to add or

change PCBs and reset the Strata DK communications port.

If you are changing from a PIOU/PIOUS/RSSU to a RSIU or RSIS, you are able to

increase the DKAdmin/DKBackup PC COM port baud rate (for example, from 1200 to

9600).

Backup Menu (DKBackup)

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Important! These messages display

Processor Conversion

PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT

INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.

Please turn DK system power off and add/change cabinets, processor ROM or

RMSS memory and/or RCTU PCBs as required.

IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing

PCBs at this time as they will make station port and/or CO line numbers

shift causing the upgraded data to be invalid.

The next screen provides step-by-step instructions for initializing the

system.

Press any key to Continue

6. Press Enterand the following screen displays:

Processor Conversion

Step A:After changing the processor, you should initialize the new

processor by running Program 91-9 manually from the Programming

Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/

RSIS/RMDS TTY port that is connected to DKAdmin PC by performing

Step B and/or C.

Step B:From the Programming Telephone, use Program 03 to set code 41 for

the cabinet slot that contains the new TTY/Maintenance PIOU,

PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/

RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step

Step C:From the Programming Telephone, use Program 76-1 and 76-2 to set

the RSIU/RSIS/RMDS ports for their appropriate functions and baud

rates. DKAdmin will pull Program 76 and adjust the DKAdmin

customer database accordingly. Make sure the TTY/Maintenance port

settings are correct to insure a successful Upgrade process.

Proceed to Step D.

Step D:Turn DK off (5 sec) then on. From the Programming Telephone, test

the RCTU (R3) RAM by running Program 00-(51,52/61, 62)

Press any key to Continue

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7. After completing the steps on the screen, press Enter(twice) and the Baud Rate

Selection screen displays (shown below). This screen enables you to set the DKAdmin/

DKBackup PC COM port baud rate which must match the baud rate of the TTY or modem

port set by the programming telephone.

Baud Rate Selection

Please adjust the baud rate of DKBackup PC COM port to match the new

PIOU, PIOUS, RSSU or RSIU/RSIS you may have installed.

Baud Rate ...............

9600

300

1200

2400

4800

9600

14400

19200

38400

57600

8. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The

information screen below instructs you to pull Program 03 if you changed any PCBs

during the Restore process. DKAdmin/DKBackup enables you to pull Program 03

automatically.

Note If you are connected to the customer system, always have DKAdmin/DKBackup pull

Program 03 when restoring data. If you are restoring data to an RCTU that is installed

in a test system that is not loaded with the same PCBs as the customer database, do not

pull Program 03 at this time.

DKAdmin/DKBackup will then download Program 03 and Program 76 to ensure a

successful restore process.

Processor Conversion

If you added or changed any PCBs other than the RCTU PCB in the DK system,

the customer database will need to be updated to reflect these changes.

You can pull Program 03 from the DK to accomplish this.

If you pull Program 03 from the DK, you will override the existing

customer database with the DK data.

If you do not pull Program 03 from the DK, the existing customer database

will remain intact.

IMPORTANT: If you have upgraded the customer database offline, DO NOT pull

Program 03 as it will override your changes.

IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be

pulled so DKAdmin can update the new system’s cabinet drawing.

NOTE: If you pull Program 03 from the DK, the DK will be initialized with

Program 91-1 automatically. This initialization program identifies the

PCBs to the DK.

Press any key to Continue

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9. After reading the screen in Step 7, press Enter. The screen below displays.

DK System Program File

Program No.

PRGALL

Program Title

✓

All System Programs

REPALL

NAMEALL

VIDALL

All Station and System Speed Dial Numbers

All User Names

All Voice Mail ID Codes (#656)

Pull Program 03 from DK to Update Customer Database?

Yes

10. Highlight Yesand press Enter. You are prompted for the DK Code.

11. Enter the four-digit DK Code.

Important! You must enter the code programmed on the installed processor.

DKAdmin/DKBackup turns on LED10 in Program 77-1 and then displays the message

“You will send data to the DK. Are you sure?”

12. Highlight Yesand press Enter. You are prompted for the DK Code.

13. Enter the four-digit DK code.

Important! You must enter the code programmed on the installed processor.

DKAdmin/DKBackup begins the Restore process. After restoring data, the message

Upload Complete!displays

Note Before restoring data, DKAdmin/DKBackup pulls some programs (04, 04 and 09)

to arrange the data and prevent numbering conflicts.

14. Press Enterfrom the Process Complete screen. The information screen below displays.

You have uploaded program(s) to the DK which require

the DK to be powered off for 5 seconds and then on

again for the modifications to take effect.

DK280 Release 3 and 4 allows you to perform this task

automatically without physically turning the system

off. If desired, the system can be shut down manu-

ally.

15. Turn the system off (five seconds) and then on, or highlight Yeswhen you are prompted

with the message Perform automatic power OFF/ON simulation?

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Upgrade

16. Press Enterfrom the screen above. DKAdmin/DKBackup runs Program 91-2 and then

displays the message Program 91-2 has been completed. The system

has performed a power off/on simulation.

17. After the above screen displays, press any key. The restore process has been completed.

You may use the Esckey to exit to the top menu.

Important!

●

If you restore (send) PRGALL to the Strata DK, the DK security code that is programmed

on the installed processor is not changed. You may change the DK security code using the

DKAdmin Program Administration Section option or manually from the programming

telephone.

●

When uploading Program 35 or PRGALL, DKAdmin will pull MSGALL and ADMEMOAL

to update any changes in Program 35, LED 05.

Upgrade

Upgrading a Customer’s Processor

See “Maintain Customer File” on Page 36 for information on upgrading a customer’s

processor.

Strata DK Processor PCB Upgrade

You can upgrade processors and keep an old database using the Backup/Restore Data option.

Upgrades may be made as follows:

♦

DK14 to: DK16e, DK40, or any RCTU Release 3 or higher.

DK16e, DK40 to: RCTUA3, RCTUA4, RCTUBA3/BB3, RCTUBA3/BB4, RCTUC3/D3,

RCTUC3/D4, RCTUE3/F3, or RCTUE3/F4.

♦

RCTUA to: RCTUB, RCTUC/D, RCTUE/F, RCTUA3 or RCTUA4.

RCTUB or B2 to: RCTUC/D, RCTUE/F, RCTUBA3/BB3, or RCTUBA3/BB4.

RCTUC/D2 to: RCTUE/F, RCTUC3/D3 or RCTUC3/D4.

RCTUE3/F3 to: RCTUE3/F4

Important! DK14, DK16e, and DK40, Release 1 software is identical (e.g., features,

programs, etc.) to DK280/DK424 RCTUA3 or Release 3.0. You can, therefore,

only upgrade DK14, DK16e or DK40 to an RCTU processor with Release 3.0 or

higher software. DK14 can be also upgraded to DK16e and DK40. DK16e can

interchangeably upload and download with DK40 databases and vice versa.

Notes

●

It is not possible to go from a RCTUC/D to a RCTUA or RCTUB, from a RCTUB to

RCTUA, etc., or from Release 4 back to Release 1~Release 3.

●

In this procedure, the word “original” describes the existing processor and “new”

describes the upgraded processor.

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Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

●

When upgrading from an RCTU Release 1 or 2 to an RCTU Release 3 or above,

DKAdmin/DKBackup automatically converts Program 39 intercom code (000) to the

appropriate Primary Directory Number code (##XXX) for each station port.

●

When upgrading from DK16e and RCTUA to RCTUB or C/D (all releases), System

Speed Dial numbers and buttons (060~099) are upgraded to (660~699).

When upgrading to an RCTUE/F, station and system speed dial numbers *60~*99,

*600~*699, and *10~*39 will be converted to *200~*999 and *100~*139 appropriately.

When upgrading from RCTUB to RCTUC/D or RCTUE/F (all releases), the Program 09

ACD Port assignments (090~097) are upgraded to (250~257) for RCTUC/D or (870~885)

for RCTUE/F.

●

When upgrading from RCTU Release 1 or 2 to RCTU Release 3 or above, Program 04

and 71-0 are blanked out to insure that [PhDN], Distributed Hunt [DNs], and DNIS default

values do not conflict with existing [DNs] (Program 04) and DID numbers (Program

^{09). All [DNs] not programmed on the original processor in Programs 04,}*^04,*^{09, and}

71-0 are also blanked out on the new processor to prevent numbering conflicts.

When upgrading from RCTUA to RCTUB, RCTUC/D or RCTUE/F (all releases), the

●

RCTUA Program 09 IMDU/RMDS Port 035 is upgraded to Port 085 (RCTUB), Port

245 (RCTUC/D) or Port 340 (RCTUE/F); or, if upgraded from RCTUB to RCTUC/D or

RCTUE/F (all releases), Program 09 IMDS/RMDS Port 085 is upgraded to Port 245

(RCTUC/D) or Port 340 (RCTUE/F).

➤ To upgrade the processor

1. Select the Customer using the Select Customer option in the File Menu.

Notes

If a customer database does not exist for the processor (original) that you are upgrading

●

from, go to the Maintain Customer File option and create a customer, selecting the

“original” processor and the original software release; then answer Yesto the question

Backup From DK Firstduring the upgrade process.

●

Before upgrading, use the Backup option to backup the original processor database to the

designated customer so you can go back to the original processor type, if necessary. Then

create a new customer for the upgrade database, selecting the original processor release

and processor type. The upgrade process converts the original processor database to the

new processor database.

2. Establish a connection between the DKAdmin/DKBackup PC and the Strata DK TTY port

- the original processor should be installed in the Strata DK.

Important! On-site upgrades should be completed when the DKAdmin/DKBackup PC COM

port is connected directly to the Strata DK (per Appendix A – Connecting to

Strata DK, Figure A-1), not while the system is in use or through modems.

However, you can backup the customer database remotely via modems and then

upgrade the database to another RCTU in your office. After the RCTU is

upgraded in your office, you can install it in the customer’s DK.

3. After making a direct connection between the DKAdmin/DKBackup PC and the DK, use

the Check Processor Type option under the Administration Menu/Backup Menu to verify

that the installed (original) processor is the same type and software release as the selected

customer file.

Important! When checking the processor type, you must enter the DK security code that is

programmed on the processor you are checking.

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If the following message displays: Problem: Unable to Establish

Communications, follow the steps on the screen and/or refer to Appendix A –

Connecting to Strata DK to correct the problem.

4. From the Administration Menu/Backup Menu, type b. The DK Code dialog box displays.

5. Enter the four-digit DK Code that is programmed on the installed processor. The DK

System Program File screen displays as shown below. For security, this code does not

display on screen as you type it. The default code is 0000. This is the “1st level password”

which is set in the Strata DK Program 00 (see the record sheet for Program 00 in the Strata

DK Programming Manual).

If the Problem: Unable to Establish Communications screen displays (shown below),

check the items listed on the screen and/or refer to Appendix A – Connecting to Strata

DK.

DK System Program File

Program No.

PRGALL

REPALL

NAMEALL

VIDALL

MIDALL

ADMEMOAL

MSGALL

CFALL

Program Title

✔

All System Programs

All Station and System Speed Dial Numbers

All User Names

All Voice Mail ID Codes (#656)

All Voice Mail Message Waiting Codes (#657)

All Station and System Speed Dial Memos

All Station and System LCD Messages

Directory Number Call Forwarding settings (R3)

Message Waiting Lamp settings (R3)

Caller ID/ANI Lost Call telephone numbers (R3)

MWALL

CLID

F1-Help SPACE-(Un)Tag F2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade

Esc-Exit

Select If Marked

6. Press F5(Upgrade). The screen below provides instructions regarding Program 03.

Processor Conversion

Note:

After the data are upgraded, the new data will be sent to the DK. You

will then need to modify Program 03 and upload to the DK.

7. Press the spacebar to display the screen below (this is an sample upgrade RCTU-CD to

RCTU-EF Release 3 or Release 3.10).

Processor Conversion

Processor Currently in Use: DK, RCTU-CD, R3

Processor to Upgrade to: DK, RCTU-EF, R3

Backup From DK First: Yes

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8. Press Enterand then select the processor type you are upgrading to; press Enterafter

selecting the processor (RDTU E/F, Release 3 in this example).

9. If you haven’t backed up the customer database by downloading the original RCTU,

answer Yesto Backup From DK First; otherwise, answer No. Press the spacebar to

make your selection and then press Enter.

10. From the screen in Step 7 above, use the spacebar to change Backup From DK First

from Noto Yesto download the database from the original processor and press Enter.

Note If you already completed a backup and have a spare customer database for the original

processor, you can answer Noto the prompt: Backup from DK First.

DKAdmin/DKBackup upgrades the database files and displays the screen shown in

Step 13. Steps 11 and 12 are skipped.

You are prompted with the message Upgrading to DK RCTU EF, R3. Are you

sure?This database is then upgraded before sending it to the “new” processor

11. Use the arrow keys to highlight Yesand press Enter. You are now prompted with You

will receive data FROM the DK. Are you sure?

12. Highlight Yesand press Enter. DKAdmin/DKBackup downloads the following files:

PRGALL, REPALL, NAMEALL, VIDALL, ADMEMOAL, MSGALL, CFALL

(Release 3), MWALL (Release 3), CLID (Release 3). DKAdmin/DKBackup then

upgrades and builds the database. After upgrading the database, the screen in Step 13

displays.

13. At this point DKAdmin/DKBackup has upgraded the customer database; follow the

instructions on the screens below to change ROMs/Flash Memory on processors and add

cabinets and PCBs as required.

Important! Remember to turn power off before changing PCBs and cabinets. Then turn the

system back on and perform the steps on the screen below to ensure the

DKBackup and DK system TTY port communication link continues to function

during the remaining upgrade process.

Processor Conversion

PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT

INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.

Please turn DK system power off and add/change cabinets, processor ROM or

RMSS memory and/or RCTU PCBs as required.

IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing

PCBs at this time as they will make station port and/or CO line numbers

shift causing the upgraded data to be invalid.

The next screen provides step-by-step instructions for initializing the

system.

Press any key to Continue

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14. Press Enterand the following screen displays:

Processor Conversion

Step A:After changing the processor, you should initialize the new

processor by running Program 91-9 manually from the Programming

Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/

RSIS/RMDS TTY port that is connected to DKAdmin PC by performing

Step B and/or C.

Step B:From the Programming Telephone, use Program 03 to set code 41 for

the cabinet slot that contains the new TTY/Maintenance PIOU,

PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/

RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step

Step C:From the Programming Telephone, use Program 76-1 and 76-2 to set

the RSIU/RSIS/RMDS ports for their appropriate functions and baud

rates. DKAdmin will pull Program 76 and adjust the DKAdmin

customer database accordingly. Make sure the TTY/Maintenance port

settings are correct to insure a successful Upgrade process.

Proceed to Step D.

Step D:Turn DK off (5 sec) then on. From the Programming Telephone, test

the RCTU (R3) RAM by running Program 00-(51,52/61, 62)

Press any key to Continue

15. Press Enter(twice) after completing the Steps above. The Baud Rate Selection screen

displays (shown below). This screen enables you to set the DKAdmin/DKBackup PC

COM port baud rate which must match the baud rate of the TTY port set by the

programming telephone in Program 76 (if upgrading TTY port to RSIU).

Baud Rate Selection

Please adjust the baud rate of DKBackup PC COM port to match the new PIOU,

PIOUS, RSSU or RSIU/RSIS you may have installed.

Baud Rate .............

9600

300

1200

2400

4800

9600

14400

19200

38400

57600

Note This Step enables you to switch the TTY port from a PIOU (1200 bps) to an RSIU

(9600 bps) TTY port to complete the upgrade process faster.

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16. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The

information screen below instructs you to pull Program 03 if you changed any PCBs

during the upgrade process. DKAdmin/DKBackup can be used to pull Program 03

automatically.

Processor Conversion

If you added or changed any PCBs other than the RCTU PCB in the DK system,

the customer database will need to be updated to reflect these changes.

You can pull Program 03 from the DK to accomplish this.

If you pull Program 03 from the DK, you will override the existing

customer database with the DK data.

If you do not pull Program 03 from the DK, the existing customer database

will remain intact.

IMPORTANT: If you have upgraded the customer database offline, DO NOT pull

Program 03 as it will override your changes.

IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be

pulled so DKAdmin can update the new system’s cabinet drawing.

NOTE: If you pull Program 03 from the DK, the DK will be initialized with

Program 91-1 automatically. This initialization program identifies the

PCBs to the DK.

Press any key to Continue

17. After reading the screen above, press Enter. The program displays:

Pull Program 03 from DK to Update Customer Database?

Note If upgrading onsite and the new RCTU is in the customer’s DK, it is recommended

that you answer Yes. This will cause DKAdmin/DKBackup to pull Program 03 to

ensure that the upgrade process is successful. If the RCTU you are upgrading is

installed in a test system (offsite), answer No. Program 03 will not be pulled and

Program 03 data in the customer database (in DKAdmin) is sent to the new processor.

18. Highlight Yesor Noand press Enter. You are prompted to enter the DK code.

19. Enter the default DK Code 0000. DKAdmin/DKBackup initializes the processor with

Program 91-1, and downloads Programs 03 (if Yes in Step 18) and 76. The program

displays the message: You will send data to the DK. Are you sure?

20. Highlight Yesand press Enter. You are prompted to re-enter the DK Code.

21. Enter the default DK code 0000. DKAdmin/DKBackup begins the upgrade process.

Note Before restoring/upgrading data, DKAdmin/DKBackup pulls some programs (04,

04 and 09) in order to arrange the data and prevent numbering conflicts. The DK

then sends the upgraded database to the new processor.

22. After sending the upgraded data to the new processor, the screen below displays. Read the

screen and press Enter.

You have uploaded program(s) to the DK which require the DK to be powered

off for 5 seconds and then on again for the modifications to take effect.

DK280 Release 3 and 4 allows you to perform this task automatically

without physically turning the system off. If desired, the system can be

shut down manually.

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Note For Release 2, only the following message displays: Turn the system OFF (5

sec).

23. Turn the system off (five seconds) and then on.

...or

When the screen displays the message Perform Automatic Power OFF/ON

Simulation?, highlight Yes(Release 3 or Release 4 upgrades only).

24. Press Enterand DKAdmin/DKBackup runs Program 91-2 and displays the screen below

(Release 3 or Release 4 upgrades only).

Program 91-2 has been completed.

The system has performed a power off/on simulation.

25. Press any key. The upload part of the upgrade process has been completed.

26. Press the spacebar; the following message displays: To complete the upgrade

process, you will receive data?

27. Highlight Yesand press Enterand you are prompted for the DK Code. It is necessary to

download the upgraded processor database to complete the upgrade process.

28. Type the default DK Code 0000. DKAdmin/DKBackup downloads the upgraded database

and saves it under the customer directory. When complete, the Processor Conversion

screen displays (shown below).

Processor Conversion

Conversion Completed Successfully.

Program 03 may have been updated by the conversion process. This process

only updates the installed PCBs but not the piggyback options. You must

edit and upload Program 03 if such changes are required.

Program 76 may have been reset to ensure that the communication link

between DKBackup PC and the Strata DK RSIU/RSIS/RMDS TTY port remains at

the same baud rate. Check and adjust each RSIU/RSIS/RMDS port as

required.

If you upgraded a Release 2 System with ACD to Release 3 system with ACD,

you must perform the steps below for proper ACD operation:

1. Remove all ACD CO line and Pooled line buttons from Agent phones

(PRG39).

2. Add a single appearing PhDN (ACD Call Button) to all Agent phones

(PRG39).

3. Program each Agent ACD Call Button PhDN to ring at the Agent phone

(PRG 71).

4. Program each Agent phone as the owner of its ACD call button PhDN

(PRG 33).

29. Perform the steps displayed on the screen as required, using the programming telephone,

and backup any data that you change, using DKAdmin/DKBackup.

30. Press Esctwice to return to the Main Menu.

Backup Menu (DKBackup)

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Important!

When using DKAdmin/DKBackup, the following list provides important information regarding

specific programs:

●

Program 00: DKAdmin/DKBackup does not upgrade the DK security codes in Program

00-1 and 00-2. If required, change the code using the DKAdmin Program Administration

Section option or manually from the programming telephone.

●

Program 03: On new or upgraded installations, Program 03 should always be checked

and updated using DKAdmin Program Administration Section option or manually from

the programming telephone to make sure all PCB slots have the correct codes for PCBs

and PCB options. Strata DK power must be turned off (five seconds) and then on after

uploading (restoring) Program 03 to enable its data to take effect.

●

Programs 04, *04 and *09: When uploading these programs, DKAdmin/DKBackup

downloads them from the processor, compares and arranges data in an acceptable order

and uploads the data to the Strata DK.

●

When upgrading processors, [DNs] that are not programmed or do not exist on the

original processor in Programs 04, *04, *09, and 71-0, are blanked out on the new

processor. For example, when upgrading from Release 2 to Release 3, all [PhDNs] are

blank on the new Release 3 processor. This is necessary to prevent numbering conflicts.

CAUTION! ACD/DID assignments in Program 09 cannot be restored (uploaded) with

early ROM versions of Strata DK Release 2 ROMs; they must be restored

using the programming telephone. ROM, RCA-6K(RCTUC/D2) and

RBA-6H(RCTUB2) and later, and Flash Memory versions provide the ACD/

DID assignments (Program 09) restore function.

Strata DK Release 3 Added Features: Strata DK Release 3 enables you to backup and restore

Station Call Forward and Message Waiting status. However, when you upgrade from Strata

DK Release 1 or 2 to Release 3, Call Forward and Message Waiting data are lost.

When upgrading from Strata DK, Release 3 to Release 3.10 or higher, station Call Forward,

Message Waiting, and Lost ANI/Caller ID data are saved and restored from the original

processor to the new processor.

CLID: To restore lost call number data, stations must have memory allocated in Program 51.

Important! When backing up or upgrading Strata DK Release 1 Processors: The original

release of Strata DK software version RCA-3U, 3X or 3Z; RBA-X3F (Release 1,

June 1, 1993) stores station memory files (REPALL, MSGALL, VIDALL,

MIDALL, ADMEMOAL, and NAMEALL) in a list format which uses a large

amount of the PC’s memory and takes a long time to back up and restore.

Toshiba recommends using an MS-DOS edit program to edit out all lines of

backed-up data (in each file) that do not contain actual speed dial numbers, user

names, etc. This should be done before restoring the customer database. This

editing process will not be necessary when backup/restore is used with Strata DK

software versions following the original June 1, 1993 release. Release 1 ROM,

RCA-4A (Released September 1, 1993) and later, and Flash Memory versions

store data in a compressed format and do not require the file editing.

Release 1 processors (shipped between June 1993 and August 1993) may fail

during the download process. It may be necessary to download individual files

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– View/Print Data

one at a time (for example: PRGALL), instead of tagging all files to download. If

a Release 1 processor fails during the downloading process, retry the process or

change the original Release 1 processor ROMs to NANP Release 1 upgrade

ROMs and then download.

View/Print Data

➤ To access the option

1. From the File Menu, select a customer.

2. From the Administration

Menu, type v. The View/

Print Reports screen

displays (shown right).

Note If you attempt to

choose this option

before you select a

customer, a message

Please select

a customer

firstdisplays.

➤ To view and print a customer

program

1. Highlight the program/files you wish to view and press the spacebar to select them. To

select all the programs/files, press F2.

2. Press Enterto view the program. The program data is displayed in the ASCII format

required for uploading/downloading the Strata DK. This data can be useful to personnel

that have knowledge of Strata DK program records.

3. Press F4to print selected data (remember to press the spacebar to select the file to print).

4. Press Escto return to the Report screen.

➤ To print a customer program

1. Highlight the program/files you wish to print and press the spacebar to select them. To

select all the programs/files, press F2.

2. Press F4to print the program(s). The Printer Selection screen displays (with the default

printer highlighted).

3. Change the printer destination (by pressing F2to select the printer, then F2again to

display the list of printers to select from) or press Enterto accept the default printer and

print the report.

4. The program data is printed out in the Strata DK ASCII format required to upload/

download the Strata DK. This data may be useful to personnel that have knowledge of

Strata DK program records.

Backup Menu (DKBackup)

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View/Print Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

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Options Menu

This chapter gives you step-by-step instructions on using the options available on the Options

Menu. They are:

♦

System Installation

♦

Company General Information (DKAdmin only)

Screen Type/Color Installation

Printer Type Selection

System Miscellaneous Variables

User Password Level Setup

Communications Setup

♦

System Utilities

ReIndex Files

♦

System Installation

These features enable you to change system parameters such as screen colors, printer,

miscellaneous system variables, user password setup and communications setups.

Company General Information

This option appears only on the DKAdmin — Option Menu and is not applicable to these

programs.

Options Menu

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System Installation –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Screen Type/Color Installation

➤ To change your monitor or color setups (not available to password level 2)

1. From the Main Menu, type o. The

System Installation Submenu

displays (shown right). Press

Enter.

2. Type sand a pop-up screen

displays (shown right), enabling

you to set monitor and screen

specifications.

Note Press the spacebar to toggle between available options.

Screen Mode

This option enables you to increase or decrease the screen

display text size. Select 25, 43 or 50 lines. After making a

selection, press Enter.

Color/Monochrome

Reset Colors

Select the appropriate option (Color or Monochrome) for

the type of monitor you are using and press Enter.

Select Yesor Noand press Enter. If you select Yes,

any custom colors you have chosen in the Change Colors

option revert to the default colors.

Change Colors

If you do not want to change the display screen colors,

toggle the Change Colors option to Noand press Enter.

The pop-up closes and the System Installation Submenu

displays.

If you would like to customize your screen display, follow

the instructions in “To change the color of an item”.

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Installation

➤ To change the color of an item

1. From the pop-up dialog box, highlight the Yesfor the Change Colors option and press

Enter. The Color Selection screen displays.

The Color Selection

screen (shown right)

consists of an item

selection menu, a set

of item color bars, and

a sample screen

display showing the

result of your color

selection. All three

components work

together to show an

example of your screen

selection. As you

select an item and

change its color, the sample screen changes to reflect your new color selection.

You can change the color of the following screen items:

♦

Menu Screen

♦

Data Title

Menu Background

Menu Items

Data Special (Special Text)

Browse Background

Data Border

Browse Item

Data Screen (Text)

Data Select (Selected Text)

Data Unselect (Unselected Text)

Attention Background (error messages)

Attention Select (error message item selected)

2. Use the Enterkey to choose the item you want to change from the Item Selector Menu at

the left side of the screen. As you move the highlighter down the Item Selector Menu, the

appropriate color bar is selected.

3. Use the up/down arrow keys to change the color on the color bar. Notice that as you move

along the color bar, the sample screen changes to reflect the color selected.

4. When you have completed all of your color selections, press the Esckey. A Save

Changes pop-up window displays.

5. To save your color selections, press Enter. The system returns to the System Installation

Submenu and is displayed in the colors that you have specified.

Printer Type Selection

The Printer Type Selection option enables you to specify the printer you will be using to print.

Options Menu

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➤ To select printer

1. Type p. The Printout

Destination Selection

Matrix screen displays

(shown right).

2. Highlight the

appropriate printer

destination and press

the spacebar. The

highlighter moves to

the Printer field.

3. Press F2. The

Available Printer

Drivers dialog box

displays.

4. Scroll the printer list using the up/down arrow keys, or type the first letter of your printer

to “jump” to the printer selections which begin with that letter. For example, if you have a

Hewlett-Packard Laserjet printer, type hand the screen scrolls to the beginning of the

Hewlett-Packard printers.

5. Highlight your selection and press Enter. The Printout Destination Selection Matrix

screen displays again.

6. Press Enterand the System Installation Submenu displays.

System Miscellaneous Variables

The System Miscellaneous Variables option (available to password levels 8 and 9) enables you

to control various system functions and conventions by changing the default entry.

➤ To change system variables

1. Type m. The System

Miscellaneous

Variables pop-up

displays (shown right).

2. Use the Enteror up/

down arrow keys to

move from field to

field. Press the

spacebar to toggle

between Yesand No.

Confirm Entries

Bell On

When set to No, as you complete an input field (using

all the available field characters), the cursor

automatically moves to the next field. When set to Yes,

you must press the Enterkey after field input to move

to the next field.

When set to Yes, as you complete all the available

characters of an input field, a beep sounds.

DKAdmin/DKBackup

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Proper Case Conversion

Shift-Function Keys

Select Yesto have text appear in proper - upper/lower

case. Select Noto have text appear in all capital letters.

To build up to 10 function keys which can hold a

specified text entry in memory, such as a name, date, or

address, type Yesand press Enter. A pop-up window

displays (shown below) where you may designate the

entries.

In this example, each time that you want to insert the

date, press Shift+F2and the date is inserted. Press

Shift+F3and “John Smith” is inserted.

Background Char

Change the screen background to a desired shading

(five settings available).

3. When you have completed your selections, press Enter. A Save Parameters pop-up box

displays.

4. Press Enterto save the entries and return to the System Installation Submenu.

User Password Level Setup

The User Password Level Setup option (available to password level 9) enables you to control

access to certain DKAdmin/DKBackup features through the assignment of menu-specific

passwords. For example, you can restrict users from backup and restore functions, or security

assignment features. By assigning the correct password level, these options will not be

available for selection.

➤ To access the user password level setup option

1. From the Main Menu,

type oand press Enter

to select the System

Installation option.

2. Type uand the Password

File Maintenance screen

displays (shown right).

Options Menu

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➤ To add users and assign passwords

Note See Table 7 for a list of password access levels for each menu option available in the

DKAdmin/DKBackup programs.

1. Highlight the User ID field and press Ins. A pop-up dialog box displays enabling you to

enter new user ID information.

2. Enter a User ID using up to eight characters and press Enter.

3. Enter the User Name and press Enter.

4. Enter a Password using up to eight characters and press Enter.

5. Enter a Password Level and press Enter. The password level defines which Strata DK

Programs and DKAdmin/DKBackup menu items a user may access (up to 10 levels can be

created).

There are currently four (default) levels for DKAdmin:

Administrator Level I access. Access to Check System Processor, System/

Station Administration, ACD Programs (level 2 only) and Port Attributes

only; no access to password set up, Program Administration, feature

reference, security maintenance, backup/restore, or view/print/delete data

functions. Default ID and password is “ADMIN1”.

Administrator Level II access. Access to programs with level 5 and below (see

DKAdmin/DKBackup Security, below, for more information). No access to

password set up, security maintenance, backup/restore, or view/print/delete

data functions. Default ID and password is “ADMIN2”.

Tech Level I access. Access to all programs. No access to password or security

setup. Default ID and password is “TECH1”.

Master access. Full Access to all functions and screens. Level 9 is typically

used by managers to assign passwords for Technicians and end users.

There are currently two (default) levels for DKBackup:

Tech Level I access. Access to all programs. No access to password or security

setup. Default ID and password is “TECH1”.

Master access. Full Access to all functions and screens. Level 9 is typically

used by managers to assign passwords for Technicians and end users.

6. To add another user ID, press Ins, and repeat Steps 2~5.

Note Any existing user/password data may be overwritten or deleted.

DKAdmin/DKBackup

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Table 7

Password Level Menu Access

File Menu

Select Customer

Maintain Customer

Dial DK

Password Access Level

0,1,2,3,4,5,6,7,8,9

6,7,8,9

0,1,2,3,4,5,6,7,8,9

6,7,8,9

Hangup Connection

Transfer DK Data

About

0,1,2,3,4,5,6,7,8,9

Password Access Level

2,3,4,5,6,7,8,9

0,1,2,3,4,5,6,7,8,9

2,3,4,5,6,7,8,9

3,4,5,6,7,8,9

Exit

Administration/Backup Menu*

View Cabinet Diagram

Check Processor Type*

System/Station Administration

Flexible Key Programming Section

Speed Dial Programming Section

ACD Administration Section

Program Administration Section

Security Maintenance Section

Directory Number Administration

DNIS Administration

2,3,4,5,6,7,8,9

6,7,8,9

Distributed Hunt Group Administration

Call Forward Assignments

E911/CAMA Trunk Programs (R4 Only)

ISDN Programs (R4 Only)

Backup/Restore Data*

View/Print Data*

6,7,8,9

Password Access Level

2,3,4,5,6,7,8,9

0,1,2,3,4,5,6,7,8,9

Options Menu

System Installation

Company General Information

Screen Type/Color Installation

Printer Type Selection

System Miscellaneous Variables

User Password Level Setup

Options Menu

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Table 7

Password Level Menu Access (continued)

Communications Setup

Reindex Files

6,7,8,9

0,1,2,3,4,5,6,7,8,9

➤ To change user or password information for an existing user

1. Access the Password File Maintenance screen (under the User Password Level Set Up

option).

2. Highlight the user you wish to change and press Enterto display the user information.

3. Change the information, as required.

4. After changing the information, press Enter.

Note Changes are lost if you press Escbefore pressing Enter. The entry will return to its

original form.

➤ To delete a user from the DKAdmin/DKBackup system

1. Access the Password File Maintenance screen (under the User Password Level Setup

option).

2. Highlight the user you want to delete and press Delete.

3. A confirmation message is displayed. Highlight Yesand press Enter. The user is

deleted from the system.

4. Press Escto close the Password File Maintenance screen.

Communications Setup

The Communications Setup screen enables you to select the computer serial communications

port (COM 1 ~ COM 4) which will be connected to the Strata DK (for procedures on

connecting to the Strata DK, refer to Appendix A). This setup also enables you to select baud

rate, parity, data bits, stop bits, direct modem initialization and a modem/DIU initialization.

The communication parameters shown below are the settings that are required to connect to

the Strata DK and should remain constant.

Baud Rate = 1200*

Data Bits = 7

Parity = Even

Stop Bits = 1

*May be up to 9600 if using RSIU.

DKAdmin/DKBackup

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Utilities

➤ To display the communication settings

1. Type o. The Option Menu displays.

2. Type i. The System Installation Submenu displays.

3. Type o. The Communications Setup

screen displays (shown right).

4. To change the Communication port,

press Enter. A pop-up ports

window displays.

5. Highlight the desired port and press

Enter.

6. Verify (change if required) that the communication parameters are correct per the first

paragraph of this section.

7. Verify (change if required) that the modem and modem/DIU initialization strings are

correct; these strings are sent to modems when using the DKAdmin/DKBackup Dial DK

option:

♦

Direct Modem Initialization: AT; sent to modem connected directly to DKAdmin/

DKBackup PC COM port or modem installed in DKAdmin/DKBackup PC.

Note If using a fax/modem, you may have to enter &Q6to the modem initialization string.

♦

Modem/DIU Initialization: ATS0=1 S2=43 E0 Q0 &C1 &D2 V1 &W0 8Y0; sent to

modem connected to a PDIU-DS modem pool.

8. Press Escto close the screen.

System Utilities

ReIndex Files

➤ To reindex files

1. From the Options Menu, type u. A pop-up box displays.

2. Press Enterto select ReIndex Files and the files are automatically reindexed.

3. Press Escto return to the Options Menu.

Options Menu

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System Utilities ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

DKAdmin/DKBackup

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Connecting to Strata DK

This appendix shows how to connect a DKAdmin/DKBackup PC to the Strata DK.

Hardware Requirements

The DKAdmin/DKBackup PC is required to edit or change a Strata DK customer database file

with or without being connected to a Strata DK telephone system. A PC equipped with

DKAdmin/DKBackup enables you to upload, download, upgrade and/or edit complete Strata

DK databases.

Note DKBackup does not provide the edit function.

The hardware requirements described below are necessary to exchange (send/receive) data

between the DKAdmin/DKBackup PC and a Strata DK telephone system. Exchanging data

enables the PC to pull customer configuration data from an operating Strata DK and save this

data, and then send the data to the Strata DK (see Figures 16 to 22 for possible connecting

configurations).

♦

The DKAdmin/DKBackup PC must be equipped with an available COM port to enable

the PC to connect and exchange (send/receive) data with a Strata DK.

The Strata DK must be equipped with an RSSU, PIOUS, PIOU, or RSIU/RSIS PCB for

local and/or remote Administration.

When DKAdmin/DKBackup must interface with a Strata DK remotely (more than 50 feet

apart):

♦

The Strata DK PIOU, PIOUS, or RSIU must be equipped with an IMDU or RMDS

built-in modem; or, the Strata DK RSSU, PIOUS, PIOU, RSIU/RSIS TTY port must

be connected to an external modem or PDIU-DS data interface unit.

♦

The DKAdmin/DKBackup PC COM port must be connected to a modem or PDIU-DI

data interface unit or have a built-in modem.

System Connection Configurations

Figures 16 to 22 show possible ways to connect the DKAdmin/DKBackup PC to the Strata

DK. They provide installation guidelines and instructions for setting up and using the

DKAdmin/DKBackup built-in auto dialer to call Strata DKs remotely or locally. These figures

include the following configurations:

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PIOU/PIOUS/RSSU/RSIU Setup –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

♦

DKAdmin/DKBackup PC directly connected to the Strata DK – 50 feet maximum (see

Figure 16 on Page 130).

DKAdmin/DKBackup PC connected to Strata DK via Toshiba Data Interface Units – 1000

feet maximum (see Figure 17 on Page 131).

DKAdmin/DKBackup PC remote modem connected to Strata DK system external

modem/TTY port (direct modem to modem call)(see Figure 18 on Page 132).

DKAdmin/DKBackup PC remote modem connected to Strata DK system built-in IMDU,

RMDS (or external modem) – voice call first, then modem to modem connection (see

Figure 19 on Page 133).

♦

DKAdmin/DKBackup PC remote modem connected to Strata DK modem pool – then auto

dial modem pool DIU to Strata DK DIU/TTY port (see Figure 20 on Page 135).

DKAdmin/DKBackup PC DIU/DIU modem pool connected to Strata DK system modem

– voice call first, then modem to modem connection (see Figure 21 on Page 137).

DKAdmin/DKBackup PC DIU/DIU modem pool connected to Strata DK system modem

– DIU to DIU connection, then modem to modem connection (see Figure 22 on Page 139).

PIOU/PIOUS/RSSU/RSIU Setup

➤ To check the DKAdmin/DKBackup communications setup

1. From the Options/System Installation/Communication Setup menu, verify that the proper

COM port is selected and that the communications parameters are set as follows:

Communications port: COMX (X = 1, 2, 3 or 4)

Baud rate:

1200 (If using RSIU TTY port or RMDS,

the Baud rate can be higher than 1200 bps.)

Parity:

Even

Data bits:

Stop bits:

2. PIOU or PIOUS PCB installed on Strata DK which is connected to DKAdmin/DKBackup

PC: if using an IMDU, verify that the switch SW2 is set for 1200 bps (LED CD4 off) and

that SW3 is set to “MODEM.”

If connecting an external modem, PDIU-DS, or PC COM port directly to the TTY

modular jack, verify SW2 is set to the “TTY” position.

3. RSSU does not support the IMDU built-in modem or SMDR, and it has no option

switches. Its communication parameters (TTY port) are always 1200 bps, even parity, 7

data bits, 1-stop bit.

4. Use Program 03 to identify the PCB slot that contains the PCB with the TTY port or

modem that will be used (Code 41 for PIOU, PIOUS, or RSSU or Code 49 for RSIU).

5. Use Program 76 if RSIU/RSIS/RMDS is used to connect with the DKAdmin/DKBackup

PC.

6. Use Program 77-1 (LED 14 and 15) if IMDU or RMDS is used to connect to the

DKAdmin/DKBackup PC.

DKAdmin/DKBackup

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Calling Strata DK Using the Dialer

Calling Strata DK Using the Dialer

The DK Dialer is used only to establish a modem-modem or DIU to DIU/modem connection

between the DKAdmin/DKBackup PC and the DK maintenance modem. The DK Dialer is not

used when connecting the DKAdmin/DKBackup PC directly to the Strata DK TTY port.

➤ To call Strata DK using the dialer

1. From the File Menu, type dto select the Dial DK option and the Customer List screen

displays.

2. Highlight the Customer Strata DK you wish to dial.

Note It is not necessary to use the Select Customer option, when using the Dial DK option.

3. To set up DIU, modem, or “after connect” dialing strings for the selected customer, press

Enter. If the dialing strings were set previously, go to next step.

4. Press F2to connect DIU to DIU (see Figure 17 on Page 131), press F4or F5to connect

modem to modem (see Figure 18 on Page 132), or Press F4to connect modem to modem

pool and then dial the PDIU-DS connected to the TTY port (see Figure 20 on Page 135),

or press F3to connect DIU to modem pool and then dial customer Strata DK (see Figure

22 on Page 139).

5. When Function keys F2~ F5are pressed after selecting a customer from the Dial DK

Option, DKAdmin/DKBackup sends the following with each of the Function Keys. Only

one Function Key should be used to connect with the DK maintenance modem.

♦

Pressing F2sends the Communication Setup DIU Initialization String and the

Customer DIU String.

♦

Pressing F3sends the Communication Setup DIU Initialization String, the Customer

DIU String, the Communication Setup Modem Initialization String, the Customer

Modem String, and, if a connection is established, the After Connect String.

♦

Pressing F4sends the Communication Setup Modem Initialization String, the

Customer Modem String, and, if a connection is established, the After Connect String.

Pressing F5sends the customer Modem String, and, if a connection is established, the

After Connect String.

Notes

●

The DK security code can be set on the After Connect line in each Customer File setup so

it will be sent automatically to the Strata DK after connecting the DKAdmin/DKBackup

PC to the Strata DK remotely via modems. Setting the DK security code in the After

Connect String is optional.

●

In some cases, when connecting to older Release 1 processors or during heavy traffic

conditions, the After Connect string may be sent and not recognized by the Strata DK. If

this should occur, do not enter the DK security code in the After Connect string.

●

After completing a DKAdmin/DKBackup session via modems or DIUs, always use the

Hangup Connection option in the File Menu to drop the connection. Once the option is

activated, DKAdmin/DKBackup sends the modem escape sequence +++and then the

reset and hangup commands ATZ H, closing the communication link to the DK. Make

sure the modem escape sequence is set to +++(modem register, S2=43) before using the

DKAdmin/DKBackup PC with modems or DIUs.

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Direct Connection to Strata DK ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Direct Connection to Strata DK

PC COM Port

PPTC-9 (PC 9-pin Adaptor)

or PPTC-25F

3-pair Modular Cord

Customer Strata DK

RSSU, RSIU,

(Telephone type, cross-pinned)

TTY

TSIU, WSIU

Port

(50 Feet Maximum, 24AWG wire)

or RSIS

DK Backup/Admin

Personal Computer

PIOU, PIOUS

(SW3 – TTY Position)

0918

Program 03 Code 41 for RSSU,

PIOUS, or PIOU slot.

Program 03, Code 49 for RSIU

slot 11.

Program 76 for RSIU, RSIS, TSIU or

WSIU TTY port setup

Figure 16

DKAdmin/DKBackup PC Directly Connected to Strata DK—50 ft. Maximum

Important! DK Dialer Setup is not required for direct connection. Connection is always

established; select customer and proceed with Administration or Backup.

DKAdmin/DKBackup

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–––––––––––––––––––––––––––––––––––––––––––––– Connection to Strata DK Via Toshiba Data Interface Units

Connection to Strata DK Via Toshiba

Data Interface Units

PC COM Port

Customer Strata DK

PC to Modem Type

RSSU, RSIU, TSIU,

Cable (Dealer Supplied)

WSIU or RSIS¹

6-pair Modular Cord

(Telephone type,

cross-pinned)

TTY

Port

(SW1-4 Off)

PIOU, PIOUS ¹

(SW3 – TTY Position)

Digital

Telephone with

PDIU-DI

or RPCI-DI

(integrated)

PDIU-DS (YYY)

***

DK Backup/Admin

Personal Computer

PPTC25MDM

PDKU

(yellow)

(SW1-4

Off)

DK Prog. 20: LED 01,

04 and 17 ON for PDIU-DS Port

Station

DK Prog 20;

PDKU

(2-pair - 1000 feet maximum, 24 AWG wire)

LED 01, 02, and 17

ON for PDIU-DI

or RPCI-DI Port

3093

Notes

1. Program 03 Code 41 for RSSU, PIOU, PIOU(S) slot.

Program 03, Code 49 for RSIU Slot 11.

Program 76-1, 76-2 for RSIU, RSIS, TSIU, or WSIU TTY Port setup.

2. Program 03 Code 62 or 64 for PDKU slot.

3. PDIU-DS Jumper plugs (P1-P9) must be set to the B-C position when

connected to the TTY port.

Figure 17

DKAdmin/DKBackup PC Connected to Strata DK Via Toshiba Data Interface Units—1000 ft.

Maximum

Customer Dialer Setup

♦

DIU String: ATS2=43~~~ATDDYYY

(YYY is the intercom or directory number of the PDIU-DS connected to the TTY port)

Note ~~~must be entered to send the carriage return signal following ATS2=43.

♦

Modem String: (nothing)

After Connect String: (nothing)

To Make Connection

1. From File Menu, select Dial DK and press Enter

2. Highlight the customer form the customer list (scroll with arrow key or type initials)

3. Press F2to establish the DIU to DIU connection. (The DIU string will be sent from the

DKAdmin/DKBackup COM port.)

4. After connection is established, select desired function from the DKAdmin/DKBackup

Main Menu.

5. After the DKAdmin/DKBackup session is complete, go to the File Menu and press hto

hang up the connection.

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Remote Modem Connection to External Modem/TTY Port –––––––––––––––––––––––––––––––––––––––––––––––

Remote Modem Connection to External

Modem/TTY Port

Customer Strata DK

External Modem or

PC COM Port

Built-in to PC Modem

RSSU,RSIU, RSIS,

TSIU, or WISU

CO Line

PPTC25MDM

(yellow)

Remote

Modem

PIOU, PIOUS

(SW3 – TTY Position)

Public

Telephone

Network

TTY

Port

External

Modem

DK Backup/Admin

Personal Computer

0920

3 Pair Modular Cord

(Telephone type, cross-pinned)

Turn off data compression.

External modem must have the following AT

commands set:

(S0=1, B1,E0,L2,M1,Q1,V1,X4,Y0,&C1,&D2,&G0)

Turn off data compression.

CO Line or RSTU Port

(assigned to ring modem)

Standard PC/

Modem Cable

Figure 18

DKAdmin/DKBackup PC Remote Modem Connected to Strata DK External Modem/TTY Port

(Direct Modem to Modem Call)

Communication Setup

(See Communication Setup in Chapter 8 – Options Menu.)

♦

Use default values for direct modem init. If using a fax/modem, you may have to include

&Q6or &K0into the modem initialization string to turn off data compression.

Customer Dialer Setup

♦

DIU string: (nothing)

♦

Modem string: ATDTX...X

(X...X is the telephone number of CO line that rings the external modem).

♦

After connect string: DK Security Code (optional)

To Make Connection

1. From the File Menu select the Dial DK and press Enter.

2. Highlight customer.

3. Press F4; DKAdmin/DKBackup causes remote modem to go off-hook and dial the

external modem. (The Modem Initialization String and the Modem String will be sent

from the DKAdmin/DKBackup COM port.)

Note You may press F5in this step to send the customer modem string only and not the

modem initialization string.

4. After remote modem and external modem establish communications (handshake),

DKAdmin/DKBackup will flash back to the DK Dial Option. At this point you may

proceed with DKAdmin/DKBackup.

DKAdmin/DKBackup

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–––––––––––––––––––––––––––––––––––––––––––––––––––––––– Voice Call Transferred to Modem Connection

5. After the DKAdmin/DKBackup session is complete, go to the File Menu and press hto

hang up the connection.

Voice Call Transferred to Modem Connection

(Strata DK IMDU, RMDS, or External Modem)

PPTC25MDM

(yellow)

Customer Strata DK

3-Pair Modular

(Telephone type, cross-pinned)

DK Backup/Admin

Personal Computer

TTY

PIOU / PIOUS

IMDU Modem

SW3, or RSIU

/RMDS modem²

PC to Modem Type

Cable (Dealer Supplied)

RS-232

Line

RSTU

External Modem²

CO Line

Public

Telephone

Network

RCOU

Remote

Modem¹

CO Line

PDKU

Port

External modem must have the following AT

commands set:

0921

Standard

Telephone

(S0=1, B1,E0,L2,M1,Q1,V1,X4,Y0,&C1,&D2, &G0)

Turn off data compression.

Digital

Telephone

Voice Path

Data Path

Notes 1. External or Built-in to PC. Turn off data compression.

2. Either IMDU, RMDS, or External modem can be used to connect remotely. If IMDU

is used, put SW3 in the Modem position; if an External modem is used, put SW3 in

the TTY position. Refer to Progams 76 and 77-1 to setup RMDS modem.

Figure 19

DKAdmin/DKBackup PC Modem Connected to Strata DK System Built-in IMDU, RMDS (or

External Modem) Voice Call First, then Modem to Modem Connection

Communication Setup

(See Communication Setup in Chapter 8 – Options Menu.)

♦

Use default values for direct modem init. If using a fax/modem, you may have to include

&Q6or &K0into the modem initialization string to turn off data compression.

Direct modem initialization should be: Default.

Customer Dialer Setup

♦

DIU string: (nothing)

Modem string: ATX3 D

♦

Note For some 14.4 or 28.8 fax modems, you may have to enter AT&Q6X3 D.

♦

After connect string: DK Security Code (optional)

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Voice Call Transferred to Modem Connection –––––––––––––––––––––––––––––––––––––––––––––––––––––––––

To Make Connection

1. From File Menu, type d.

2. Highlight the customer from the customer list.

3. At the remote site, use the standard telephone (connected to the DKAdmin/DKBackup

remote modem) to call a telephone (or attendant console) at the customer site.

4. When the call is answered, request that the call be transferred to the IMDU or RMDS by

dialing Cnf/Trn + # 1 9; or, if using an external modem connected to the TTY port, by

dialing Cnf/Trn + the external modem (RSTU) station number.

Important! The transferring party must hang up after transferring to the modem.

5. After the call is transferred and you hear modem tone from the IMDU, RMDS, or external

modem, press F5, hang up the standard telephone when the DKAdmin/DKBackup PC

modem goes off-hook. (The Modem String will be sent from the DKAdmin/DKBackup

COM port.) The modems will handshake and connect, the After Connect String is sent to

the Strata DK (if programmed).

Note If you press F4in this step, DKAdmin/DKBackup will send the Modem Initialization

String (from the Communications Setup Option) and then the Modem String (from the

Customer File). If using a 28.8 fax/modem with you DKAdmin/DKBackup PC, it may

be necessary to include &Q6or &K0in the Modem Initialization String to turn off data

compression.

6. After the connection is established, select the desired function from the Administration

Menu/Backup Menu and proceed.

7. After the DKAdmin/DKBackup session is completed, go to the File Menu and press hto

hang up the connection. The DKAdmin/DKBackup PC sends +++ ATZ Hto the

DKAdmin/DKBackup PC modem, closing the communication link to the DK.

Important!

●

When connected to an IMDU or RMDS modem, the Strata DK will drop the connection if

an incorrect DK maintenance security code is entered during a DKAdmin/DKBackup

backup session.

●

You may put the DK maintenance security code on the After Connect line in the Customer

File setup. DKAdmin/DKBackup sends the DK security code automatically after the

modem in the Strata DK and the DKAdmin/DKBackup modem establish connection. The

data set in After Connect is sent after modem connection is established whenever F3, F4,

or F5 is used.

●

If the DKAdmin/DKBackup PC/modem connects to the Strata DK modem but then

DKAdmin/DKBackup closes the COM port immediately, perform the following steps and

try again:

●

Make sure DKAdmin/DKBackup modem baud rate is the same as the Strata DK

modem baud rate.

Run the ReIndex Files option from the DKAdmin/DKBackup Options/System Utilities

Submenu.

Remove the DK security code from the After Connect String.

DKAdmin/DKBackup

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––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Remote Modem Connection to Modem Pool

Remote Modem Connection to Modem Pool

Customer Strata DK

RSSU, RSIU,TSIU,

WSIU or RSIS²

3-pair Modular Cord

(Telephone type, cross-pinned)

TTY

PIOU, PIOUS²

Port

Standard PC / Modem

Cable

(SW3 – TTY Position)

PDIU-DS (YYY)

PDIU-DS (XXX)

CO LINE

PPTC25MDM

CO Line

PDKU

Remote

Modem¹

(yellow)

Public

Telephone

Network

PDKU

0922

DK Backup/Admin

Personal Computer

External

Modem Pool

See Figure A-7 for PDIU-DS

modem pool configuration

Turn off data compression.

External modem must have the following AT

commands set:

(ATS0 = 1, ATB1_E0_L2_M1_Q1_V1_X4_Y0_&C1_&D2_&G0)

Turn off data compression.

Notes 1. External or Built-in to PC.

2. Program 03 Code 41 for RSSU, PIOU, PIOU(S) slot.

Program 03, Code 49 for RSIU Slot 11.

Program 76-1, 76-2 for RSIU, RSIS, TSIU, or WISU TTY Port setup.

3. Program 03 Code 62 or 64 for PDKU slot.

4. PDIU-DS Jumper plugs (P1-P9) must be set to the B-C position when connected to the TTY port.

Figure 20

DKAdmin/DKBackup PC Remote Modem Connected to Strata DK Modem Pool – Then Auto

Dial Modem Pool DIU to Strata DK DIU/TTY Port.

Communication Setup

♦

DIU initialization string: use default values. Use default values for direct modem init. If

using a fax/modem, you may have to include &Q6or &K0into the modem initialization

string to turn off data compression.

♦

Direct modem init should be: default

Customer Dialer Setup

♦

DIU string: (nothing)

♦

Modem string: ATDTXXXXXX.

(XXXXXX is the external modem CO line number)

♦

After connect string: AT~~~ATDDYYY~~~

(YYY is the intercom number of the PDIU-DS connected to the TTY Port. (~~~ must be

used to send carriage return signals.) The DKAdmin/DKBackup dialer sends this string to

connect the PDIU-DS (XXX) to PDIU-D (YYY) when it detects (connect 1200) that the

remote modem has connected to the external modem.

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Remote Modem Connection to Modem Pool ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

To Make Connection

1. From the File Menu select Dial DK and press Enter.

2. Highlight the customer form the customer list.

3. Press F4to establish remote modem to external modem connection; the Modem

Initialization String, the Modem String, and the After Connect String will be sent from the

DKAdmin/DKBackup PC COM port.

(After the modems connect, the “After connect” string will be sent out to cause PDIU-DS

(XXX) to connect to PDIU-DS (YYY). DKAdmin/DKBackup goes back to the File

Menu.)

4. Complete the DKAdmin/DKBackup administration functions.

5. After the DKAdmin/DKBackup session is completed, go to the File Menu and press hto

hang up the connection.

DKAdmin/DKBackup

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––––––––––––––––––––––––––––––––––––––––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem

PC DIU/DIU Modem Pool Connection to Strata DK

Modem

Voice Call First, then Modem to Modem Connection

DK Backup/Admin

Personal Computer

Remote Digital

Telephone with PDIU-

D2 or RPCI-DI

Remote Strata DK

Customer Strata DK

Voice Path

Data Path

PIOU or

PIOUS with

IMDU Modem

SW3 Modem

Position or

RSIU with

RMDS

COM

Port

Public

Telephone

Network

RCOU

PDKU

RSTU

RS-232

Cable

0923

CO Lines

Attendant

Digital

Telephone

• SW1-4 Off

• Prog 20: LED 01,

02 and 17 ON for

PDIU-DI Port

PDIU-DS

Remote

Modem Pool

RS232

Notes

1. Program 03 Code 62 or 64 for PDKU slot.

2. Program 39 The remote digital telephone must be equipped with

the Data, Data Release, and Modem buttons.

See Figure A-8 for PDIU-DS/

Modem Pool Configuration

Program 21 Assignment

Figure 21

DKAdmin/DKBackup PC DIU/DIU Modem Pool Connected to Strata DK Modem – Voice Call

First, Then Modem to Modem Connection.

Communication Setup

♦

Use default values.

Customer Dialer Setup

♦

DIU string: (nothing)

Modem string: ATD#42

After connect string: (nothing)

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PC DIU/DIU Modem Pool Connection to Strata DK Modem ––––––––––––––––––––––––––––––––––––––––––––––

To Make Connection

1. Select Customer from the Dial DK Option.

2. Call attendant at customer Strata DK from remote digital telephone (voice call using

telephone handset).

3. From the remote digital telephone, press the Modem button to reserve the remote modem.

The Modem button LED flashes.

4. When attendant answers, request to be transferred to the IMDU or RMDS (attendant must

press Conf + # 1 9) and ask attendant to hang up.

5. When you hear IMDU or RMDS modem tone, press the Data button on the remote digital

telephone and then press F5(voice/modem) on the DKAdmin/DKBackup PC keyboard.

The call is picked up by to the RSTU remote modem, disconnecting the voice path, and

establishing the data path between the Strata DK modem, the PDIU-DS modem and the

remote digital telephone PDIU/RPCI. The Data and Modem button LEDs are red steady.

6. After the IMDU or RMDS and remote modem communicate (handshake), proceed with

DKAdmin/DKBackup.

7. After the DKAdmin/DKBackup session is complete, go to the File Menu and press hto

hang up the connection.

DKAdmin/DKBackup

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––––––––––––––––––––––––––––––––––––––––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem

PC DIU/DIU Modem Pool Connection to Strata DK

Modem

DIU to DIU Connection, then Modem to Modem Connection

DK Backup/Admin

Personal Computer

Digital

Remote Strata DK

Customer Strata DK

Telephone

with PDIU-D2

or RPCI-DI

COM

Port

PIOU or

PIOUS with

IMDU Modem

Public

Telephone

Network

SW3 Modem

Position or

RCOU

RSTU

RCOU

RSIU with

RMDS

PDKU

RS-232

Cable