Toshiba Telephone CTX User Manual

Telecommunication Systems Division  
Digital Business Telephone Systems  
DKT/IPT Telephone  
User Guide  
November 2003  
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)  
Telecommunication Systems Division License Agreement  
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY  
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AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE  
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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR  
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.  
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provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,  
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FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR  
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.  
Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
9740 Irvine Boulevard  
Irvine, California 92618-1697  
United States of America  
TSD 081601  
5932  
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Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
Limited Warranty  
Toshiba America Information Systems, Inc., (TAIS) warrants that this telephone equipment (except for fuses, lamps, and other  
consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects  
in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under  
other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or  
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,  
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipments serial number is  
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS  
and which are not compatible or are of inferior quality, design, or performance.  
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the  
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the  
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such  
parts, the retail customers sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to  
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than  
thirty (30) days after such malfunction, whichever first occurs.  
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,  
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be  
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.  
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of  
TAISauthorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,  
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time  
results in the customer being not entitled to warranty service.  
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR  
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,  
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR  
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.  
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or  
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems  
Division.  
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Contents  
Introduction  
Flexible Buttons................................................................................................................3  
Important - Read First..........................................................................................................7  
Whats My Line?..............................................................................................................7  
Which Outgoing/Incoming Call Features Do I Have? .....................................................8  
Making a Call.......................................................................................................................9  
Hot Dialing .......................................................................................................................9  
Spkr Button.......................................................................................................................9  
Handset .............................................................................................................................9  
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Contents  
Chapter 3 – Advanced Operation  
Conference Split/Join/Drop ............................................................................................16  
Forced Account Codes....................................................................................................25  
Voluntary Account Codes (Verified/Non-Verified).......................................................26  
Automatic Busy Redial......................................................................................................27  
Automatic Callback ...........................................................................................................28  
Background Music.............................................................................................................29  
Call Forward ......................................................................................................................30  
System.............................................................................................................................30  
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Executive Override.........................................................................................................50  
Destination Restriction/Traveling Class Override..........................................................50  
Class of Service Override...............................................................................................51  
Privacy Override.............................................................................................................51  
Paging ................................................................................................................................51  
Answering a Page ...........................................................................................................52  
All Call Page...................................................................................................................52  
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Contents  
Chapter 4 DKT3014 LCD Features  
Storing a System/Station Speed Dial Number...................................................................55  
Setting/Changing a Flexible Buttons Function .............................................................73  
To Use a One Touch Button...........................................................................................75  
Setting/Changing a Personal Speed Dial Code...............................................................75  
Feature Codes.....................................................................................................................76  
LED Indicator Details........................................................................................................80  
Chapter 6 DADM/DSS Console  
DADM ...............................................................................................................................82  
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Transferring to an Idle Station........................................................................................84  
Night Transfer Button.....................................................................................................86  
Appendix A Centrex Application  
FB Buttons .........................................................................................................................94  
Initializing the IPT1020-SD...............................................................................................96  
IPT-to-IP Network Connection Instructions......................................................................96  
IP Telephone Start Up Sequence....................................................................................98  
IPT1020-SD Function Settings..........................................................................................99  
Setting the IPT1020-SD Headset Transmit Volume........................................................100  
Viewing IPT1020-SD Terminal Information...................................................................100  
Index ....................................................................................................................................101  
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Contents  
Appendix C IPT1020-SD Settings  
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Introduction  
This user guide describes how to use these Toshiba Strata series telephone products  
with Strata CTX 100-S, CTX100, and CTX670 telephone systems:  
Strata 3000-series and 2000-series digital telephones  
Strata Digital Add-on Module (DADM)  
Strata Direct Station Selection (DSS) console  
Organization  
Chapter 1 The Grand Tour provides an overview of the digital telephones.  
Chapter 2 The Basics covers the basic telephone features that you need to know.  
Chapter 3 Advanced Operation includes an explanation of Soft Key  
operations. Features are presented alphabetically and, when applicable, include  
LCD information.  
Chapter 4 DKT3014 LCD Features explains how to use the DKT3014-SDL  
features. It also includes a guide to the Stratagy ES voice mail Soft Keys.  
Chapter 5 User Programming explains how to program Flexible Button  
features, set One Touch buttons, change Personal Speed Dial numbers, as well as  
other user programmable functions.  
Chapter 6 DADM/DSS Console explains how to use these consoles with the  
digital telephone.  
Appendix A Centrex Application describes the Centrex features which may be  
available with your Strata CTX system.  
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Introduction  
How to Use This Guide  
Appendix B Button Labels lists the feature button designations of the 3000-  
series digital telephone models.  
Appendix C - IPT1020-SD Settings explains how to enter data for this telephone  
if it wasnt previously entered or if you need to change the settings.  
How to Use This Guide  
This guide provides in-depth instructions for the DKT3000- and DKT2000-series  
digital telephones, IPT1020-SD telephones and their features. Most telephone users  
can use the “Strata CTX DKT/IPT Quick Reference Guide” instead of this guide.  
Conventions  
Conventions  
Description  
Elaborates specific items or references other information. Within some  
tables, general notes apply to the entire table and numbered notes apply to  
specific items.  
Note  
Important!  
Calls attention to important instructions or information.  
Press to answer a call to the Extension Number. Each station can have  
multiple extension buttons. Incoming calls ring the extension button(s)  
from the top down. For example, station 10s extensions ring 10-1 first,  
then 10-2, 10-3, and 10-4. A station is considered busy when all  
extensions are being used.  
Extension  
Number  
Note  
The naming convention for DKT assignments within Toshiba is  
Directory Numbers. For clarity and ease of understanding, the  
terms Extension Number and Phantom Extension Number will be  
used in this document in lieu of PDN and PhDN.  
$ULDOꢀ%ROG  
Represents telephone buttons.  
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Introduction  
Related Documents/Media  
Conventions  
Description  
shows a multiple PC keyboard or telephone button entry. Entries without  
spaces between them show a simultaneous entry.  
Example: Delete+Enter.  
+
Entries with spaces between them show a sequential entry.  
Example: + .  
Tilde (~)  
Means through.Example: 350~640 Hz frequency range.  
Grey words within the printed text denote cross-references. In the  
See Figure 10 electronic version of this document (Library CD-ROM or FYI Internet  
download), cross-references appear in blue hypertext.  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the  
CD-ROM or in print. To find the most current version, check the version/date in  
the Publication Information on the back of the documents title page.  
Refer to the following for more information:  
Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide  
Strata CTX DKT/IPT Telephone Quick Reference Guide  
Strata CTX WinAdmin Application Software and CTX/DK/Partner Products  
Documentation Library CD-ROM  
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Introduction  
Related Documents/Media  
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The Grand Tour  
1
This chapter familiarizes you with DKT3000-series digital speakerphones,  
IPT1020-SD Internet Protocol Telephones (IPTs), and DKT2000-series digital  
speakerphones (model numbers appear on the bottom of your telephone).  
DKT3000-series Telephones  
The DKT3000-series models include:  
DKT3010-S 10-button  
DKT3020-S 20-button (shown on the next page)  
DKT3010-SD 10-button with two-line by 24-character LCD  
DKT3020-SD 20-button with two-line by 24-character LCD  
DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft  
Key buttons (shown on page 65)  
All of the DKT3000-series Toshiba speakerphones enable you to place and receive  
calls without lifting the handset.  
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The Grand Tour  
DKT3000-series Telephones  
Toshiba LCD telephones provide easy access to frequently-used features. Prompts  
guide you through specific tasks. They also provide Outside Line Identification, User  
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display  
names and telephone numbers of outside, incoming callers.  
The DKT3001 single line digital telephone is also available - see the Strata CTX  
DKT3001/2001 Digital Single Line Telephone User Guide for more details.  
LCD Display  
LCD Control  
Buttons/  
Mode  
Page  
Scroll  
Feature  
Handset  
Soft Keys  
“StrataIP”  
appears on  
IP telephones  
Red/Green  
LED Indicators  
Dial Pad  
Q
Z
Flexible Buttons  
(also known as  
Programmable  
Buttons - PB)  
Msg  
Mic  
Spdial  
Vol  
Redial  
Cnf/Trn  
Spkr  
Hold  
6746  
Fixed Buttons  
Microphone Location  
DKT3020-SD Telephone  
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The Grand Tour  
DKT3000-series Telephones  
Fixed Buttons  
The fixed buttons on your dial pad enable you to perform standard functions quickly  
and easily. These buttons are described in Chapter 2 The Basics.  
Flexible Buttons  
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on  
the previous page) that can be programmed to do many button functions, including:  
Line is used to access an outside line.  
Primary Extension is your extension button.  
Pooled Line Group enables you to access available outside lines from a group of  
lines appearing under one button.  
Feature Access Buttons enables you to store features onto a single button.  
One Touch Buttons are used for storing Speed Dial numbers or feature access  
code sequences onto a single button.  
Note See Table 15 on page 89 for a complete list of Feature Access Buttons and One  
Touch Buttons.  
Liquid Crystal Display  
Your Liquid Crystal Display  
(LCD) (shown right) shows:  
CF-ALL 202-203+  
Desk Clock and Calendar in  
idle mode  
AUG 08 MON 03:56  
Mode Page Scroll Feature  
LCD Control  
Buttons/Soft Keys  
Call Duration during an  
outside call  
5800  
Operational, Advisory, and  
Notification messages  
LCD Control Buttons  
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.  
The DKT3000-series and IPT1020-SD LCD Control Buttons consist of 0RGH, 3DJH,  
6FUROO and )HDWXUH.  
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The Grand Tour  
IPT1020-SD Telephones  
When the Soft Key prompts appear on the LCD, the LCD Control Button just below  
the prompt offers access to that feature. See Using Your LCDon page 21 for more  
information.  
0RGH is generally used as a Soft Key.  
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name  
display.  
Pressing 6FUROO advances you through information.  
)HDWXUH will be used in the future.  
IPT1020-SD Telephones  
IPT1020-SD 20-button with two-line by 24-character LCD. The Strata IPT1020-SD  
telephone offers all of the same features of the DKT3000-series telephones, except  
Speaker Off-hook Call Announce (OCA).  
DKT2000-series Telephones  
The following speakerphone models belong to the 2000-series:  
DKT2010-S 10-button speakerphone  
DKT2010-SD 10-button with LCD  
DKT2020-S 20-button  
DKT2020-SD 20-button with LCD (shown below)  
DKT2020-FDSP 20-button with LCD and External Microphone jack  
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User  
Guide).  
An illustration of the DKT2020-SD is shown on the next page.  
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The Grand Tour  
DKT2000-series Telephones  
LCD Display  
Handset  
LCD Control  
Buttons/  
Soft Keys  
Red/Green  
LED Indicators  
Dial Pad  
Flexible  
Buttons  
5972  
Fixed Buttons  
Location  
DKT2020-SD Telephone  
Fixed Buttons  
The fixed buttons on your telephone enable you to perform standard functions quickly  
and easily. These buttons are described in Chapter 2 The Basics.  
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The Grand Tour  
DKT2000-series Telephones  
Flexible Buttons  
All Flexible Buttons must be programmed for your telephone in system programming  
and vary for individual telephones. If a button does not appear on your display or  
telephone keystrip label, see your CTX System Administrator for button assignments.  
Line Buttons  
You may have buttons designated as /LQH and/or 3RROHGꢀ/LQHꢀ*US which enable  
you to directly access outside lines. 3RROHGꢀ/LQHꢀ*US enables you to access  
available CO Lines from a group of lines appearing under one button.  
Liquid Crystal Display  
Your Liquid Crystal Display (LCD)  
(shown right) shows:  
CF-ALL 202-203+  
AUG 08 MON 03:56  
Desk Clock and Calendar in idle  
mode  
Mode  
Page  
Scroll  
LCD Control  
Buttons/Soft Keys  
Call Duration during an outside call  
5909  
Operational, Advisory, and  
Notification messages  
Important! The LCD width of the DKT2000-series telephones is shorter than the  
DKT3000-series and IPT1020-SD LCDs. This difference causes some  
features to display differently.  
LCD Control Buttons  
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.  
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO.  
When the Soft Key prompts appear on the LCD, the LCD Control Button just below  
the prompt offers access to that feature. See Using Your LCDon page 21 for more  
information.  
0RGH is generally used as a Soft Key.  
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name  
display.  
Pressing 6FUROO advances you through information.  
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The Basics  
2
This chapter shows you the basic operation of your DKT3000-series telephone,  
IPT1020-SD, or DKT2000-series telephone.  
Important! The text in this chapter applies to the DKT3000-series telephones,  
IPT1020-SD, and DKT2000-series telephones, unless otherwise noted.  
Important - Read First  
Be sure to check with your CTX System Administrator and make sure you know  
which features are enabled on your system. Use the check boxes throughout this  
book to mark which features you have.  
Note LEDs on your telephone flash at different speeds depending on the function  
performed. Flash rates can be found under LED Indicator Detailson page 80.  
Whats My Line?  
Throughout this guide, the word Lineis mentioned. For example, you will be  
instructed to select a Line.” “Linecan be:  
Linebutton  
Pooled Line Group button  
Group Line button  
Line out requiring an access code - where you enter an outside line or line group  
access code (for example, dialing to get an outside line).  
Check mark which Line type you have, then use that selection when instructed to  
select a Line.”  
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The Basics  
Important - Read First  
Which Outgoing/Incoming Call Features Do I Have?  
Check mark here which outgoing/incoming features you have on your system.  
Automatic Line Selection (ALS): When making outgoing calls, you have ALS if  
when you lift the handset or press 6SNU you hear dial tone and the Line Light  
Emitting Diode (LED) lights steady green. The LCD displays the station number  
and the seized outside line.  
Ringing Line Preference: You answer an incoming line ringing your station by  
lifting the handset or pressing 6SNU. You do not have to press an extension button  
to answer.  
Tone Signaling: Internal incoming call you hear successive ring tones, then lift  
the handset or press 6SNU to answer the call.  
Voice First Signaling: Internal incoming call your telephone does not ring;  
instead you hear a long tone, then the callers voice. Talk in the direction of your  
telephone, or answer the call as you normally would by lifting the handset or  
pressing 6SNU.  
Switching Signaling: Check with your CTX System Administrator to see if you  
have the ability to change between Tone and Voice Signaling on a call-by-call  
basis. If you do, you can press after dialing an internal telephone number to  
change the signaling.  
Hot Dialing: If your telephone is programmed for hot dialing,you do not have  
to press 6SNU or lift the handset before dialing internal or external speakerphone  
calls. When you dial a number, the speakerphone automatically turns on and the  
Spkr and Mic LEDs light.  
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The Basics  
Making a Call  
Making a Call  
There are three ways to originate a call from your digital telephone:  
Hot Dialing  
1. To make a call using Hot Dialing, dial the number.  
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits  
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)  
play through the speaker.  
2. When connected, you can continue speakerphone operation or lift the handset and  
continue the conversation.  
Spkr Button  
1. To make a call, press 6SNU.ꢀ  
A line may be automatically selected or you can manually choose a line. Your  
extension or /LQH button lights (depending on system programming). Dial tone  
plays through the speaker. The Spkr and Mic LEDs light.  
2. Dial the number.  
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,  
etc.) play through the speaker.  
3. When connected, you can continue to use the speakerphone or lift the handset and  
continue the conversation.  
Handset  
1. To make a call, lift the handset, then dial the number.  
A line may be automatically selected or you can manually choose a line. Dial tone  
plays through the handset. The Spkr and Mic LEDs do not light.  
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,  
etc.) are heard through the handset.  
2. When connected, you can continue to use the handset or switch to speakerphone by  
holding down 6SNU and replacing the handset.  
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The Basics  
Answering a Call  
Answering a Call  
There are several ways to answer a call:  
Handset  
If your telephone is programmed for Ringing Line Preference, pick up the handset  
and the telephone automatically answers the ringing line.  
If not, press the button associated with the ringing line (flashing green LED).  
Speaker  
If your telephone is programmed for Ringing Line Preference, press 6SNU and the  
telephone automatically answers the ringing line.  
If not, press the button associated with the ringing line (flashing green LED). Once  
connected, you can continue on the speakerphone or lift the handset.  
Handsfree Answerback  
If you have a speakerphone, it may be programmed for Handsfree Answerback. You  
hear a single long tone, followed by the callers voice. The extension LED flashes  
green (incoming call). The Mic LED lights steady red (microphone is active). The  
Spkr LED flashes red.  
1. Do not lift the handset; speak toward the telephone in a normal voice.  
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on  
hold.  
Switching Between Handset and Speakerphone  
Press 6SNU and place the handset on-hook to switch from handset to speakerphone  
mode.  
Take the handset off-hook to switch from speakerphone to handset mode.  
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The Basics  
Message Waiting  
Message Waiting  
Use your 0VJꢀLED/button and LCD to see/retrieve message(s).  
An extension can receive up to four simultaneous Message Waiting indications and  
LCD messages. One message is reserved for the Message Center.  
Your telephone can be programmed to have up to four additional (flexible) Message  
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these  
buttons have been programmed on your telephone. If so, substitute them when the  
0VJ button/LED is mentioned in the following steps.  
Responding to a Lit Msg LED  
1. On an LCD telephone, if you see a +,press 6FUROO to display additional  
messages; otherwise, go to Step 2. The +indicates additional messages. The  
LCD can show up to three station messages for your extension and three for each  
additional (phantom) extension that you may have.  
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail  
device that sent the indication. The LED continues to flash red.  
3. After answering the message(s), place the handset back on-hook.  
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3  
above to retrieve them. Voice mail devices turn off the LED/LCD indications after  
a short delay, after you checked all messages.  
5. To manually turn off your Msg LED, press your extension button, then press  
ꢁꢅꢆꢃ. Do this step for each message received.  
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The Basics  
Microphone  
Turning On/Off MW LED on Another Extension  
If you call an extension and its busy or there is no answer, you may be able to light  
that extensions Message Waiting LED and enable that extension to call you back.  
The ability to perform this feature is set in system programming.  
1. Dial an internal extension. You hear busy tone or theres no answer.  
2. Press 0VJ or . The Msg LED flashes red on the called telephone. At your  
telephone, the Msg LED lights steady red and the LCD shows the station number  
where you set a Message Waiting light. Example: MW SET TO 3620.”  
If you decide to cancel the Message Waiting light at this point, press 0VJ or ꢇꢀ  
again while ring-over tone is playing and the light will be cancelled.  
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone  
flashes until the called party presses the flashing 0VJ button which calls you back.  
4. To turn Off a Message LED that you have set on another extension, press ꢁꢈꢅ plus  
the extension number that has the message light set. Then press 6SNU or hang up to  
release your telephone. Your LCD shows the extension and MW CANCEL.”  
...or dial the extension that you set the Message LED on, then press ꢇꢇ. Then press  
6SNU or hang up to release your telephone.  
Microphone  
To turn the Microphone On/Off when the speakerphone is active (Spkr LED is  
On), press 0LF.  
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the  
LED is Off and you cannot be heard through the microphone.  
The microphone and its LED are always On when you receive a Voice-first internal  
call and Off when you receive a Ring-first call.  
Each stations microphone can be set in system programming to:  
switch On/Off with one touch  
switch Off only while pressed and held  
either On/Off at the start of handsfree dialing.  
To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and  
talk over your telephone handset/headset. The LED and microphone remain Off.  
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The Basics  
Call Transfer  
Call Transfer  
1. While on a call, press &QIꢉ7UQ. Your Line LED flashes green and you hear internal  
dial tone.  
2. Dial the extension where the call will be transferred. You can remain on the line  
and announce the call or immediately blind transferthe call.  
Note If the privacy option has been disabled, then if you use a /LQH button when you  
transfer the call, the LED will flash red until the receiving party answers. While  
the LED is flashing, you can press /LQH button to return to the call. If the  
receiving party answers the call, the LED turns solid red and you cannot  
reconnect to the original caller.  
During call transfer, you can connect all three parties by pressing your flashing  
extension button or &QIꢉ7UQ.  
If you get voice mail, you can leave a message or hang up and let the  
transferred caller leave a message.  
If you hear a long single tone, then announce the call over the called telephones  
speaker.  
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,  
you may hang up and the transferred trunk or station will be camped on to the busy  
destination.  
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press &QIꢉ7UQ.  
2. Enter ꢁꢅꢆꢇ.  
3. Enter the VM mailbox number (usually the same as the extension number) + .  
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind  
transfer to VM.  
To perform Call Transfer Immediate  
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows  
TRANSFER.”  
2. Dial the extension where you wish to transfer the call.The call rings the destination  
station and your telephone returns to the idle state. If your telephone does not go  
idle, the destination may be located in a remote node, so you need to hang up to  
return to idle state.  
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The Basics  
Conference Calls  
Conference Calls  
You can conference together up to eight parties (including your own) - with up to six  
parties being external network lines. The actual number of conference parties with  
acceptable volume levels depends on the local and far end telephone line conditions.  
The person who initiates the conference call is the Master. If, after the conference is  
established and the Master exits the conference, the first station to have been added to  
the conference becomes the Master.  
To conference calls  
1. While on a call, press &QIꢉ7UQ. You hear dial tone and your Line LED flashes green.  
2. Call another station or outside line.  
3. When the called party answers, press &QIꢉ7UQ. If you receive a busy tone or no  
answer, press &QIꢉ7UQ again to return to the original connection.  
All parties are conferenced. If the second call was placed on a /LQH that appears on  
your telephone, the LED also flashes green.  
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum  
number of allowed conference parties.  
Note When the masterof the conference hangs up, the control is automatically  
transferred to the first internal station added to the conference call. If no other  
internal stations are included in the conference call, the call will be  
disconnected.  
To transfer conference control  
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference  
control. See previous Note.  
2. Announce the call and hang up to transfer it. This station now becomes the  
conference masterwith the ability to add or delete parties.  
To hold a conference call  
If you are the Conference Master, press the +ROG key once (or twice for Executive  
Hold) to place the conference call on hold. The other parties can continue with the  
conference. Music-on-hold is suppressed and your extension LED flashes green.  
You can rejoin the conference at any time by pressing your extension button. When  
you return, you retain Master status.  
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The Basics  
Conference Calls  
Adding Voice Mail to a Conference  
The Conference Master can add voice mail to a conference. This feature enables  
participants in a conference to listen to or leave a voice mail message during one  
telephone call.  
To add Voice Mail to a conference call (performed by Conference Master)  
1. Press &QIꢉ7UQ to place the current call on Consultation Hold.  
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and  
security code. This adds the voice mailbox to the conference.  
3. Press &QIꢉ7UQ to reconnect to the original party. (You can continue to add  
conference members by pressing &QIꢉ7UQ and dialing another extension.)  
Now, all parties in the conference can listen to or record a message to this voice  
mailbox. Only the Master can control the VM with touchtones or Soft Keys.  
Connecting Two Outside Lines  
1. While talking on an outside call, press &QIꢉ7UQ. You hear dial tone. The extension  
LED flashes (conference rate).  
2. Dial an outside line access code and outside telephone number.  
3. After the party answers, press &QIꢉ7UQ. The extension LED flashes (in-use rate)  
and all parties are conferenced.  
If you receive a busy tone or if the station does not answer, press the flashing  
extension button to return to the original connection, press &QIꢉ7UQ.  
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are  
connected. The LED turns Off when the parties hang-up.  
5. To supervise a tandem call, press the extension button. If the parties have finished,  
hang up...or if the parties are still talking, press &QIꢉ7UQ and hang-up. Both Line  
LEDs turn Off and the connection is released.  
If your telephone company provides auto disconnect, the connection may release  
automatically when the parties hang up. If not, the lines must be supervised to be  
disconnected.  
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Conference Calls  
Conference Split/Join/Drop  
If you initiate a conference with two or more parties, you and another member of the  
conference can leave (Split) the conference for a private conversation. During this  
time, other conference members remain connected.  
You can then Join both of you back into the conference, or you can Drop (disconnect)  
the member you are connected to. This feature is performed with Soft Keys if you  
have a 3000-series LCD phone or on a 2000-series LCD phone with a Split button  
created on one of your flexible buttons.  
Important! DKT2000-series telephones dont display the SPLT soft key, so you must  
create a 6SOLW key using the feature key assignment method.  
(SeeSetting/Changing a Flexible Buttons Functionon page 73.)  
The Split feature requires Strata CTX R2.2. This feature also works for remote  
stations which are connected through Strata Net QSIG.  
Important! You must be a conference master to perform the Split and Drop features.  
The conference master is the person that initiates the conference call. If  
that person drops from the conference, the first person added to the  
conference becomes the conference master.  
To Split from a conference  
1. While in a conference call on a DKT3000  
phone, press the SPLT (Split) soft key or Split  
button. The telephone LCD shows first  
conference party member.  
200+202  
EXIT CONF  
SPLT  
Mode  
Page  
Scroll Feature  
7032  
2. Press the number of the party that you want to  
Split out of the conference.  
1:200  
RTRN  
NEXT  
Example (shown right), if you want to Split  
with extension 200, press the NEXT soft key  
until you see 200. Then press the number shown  
to the left of it () on the dial pad.  
Mode  
Page  
Scroll Feature  
7033  
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The Basics  
Conference Calls  
If you want to Split with a different extension,  
continue to press the NEXT soft key until you  
see that extension.  
2:202  
RTRN  
NEXT  
Example, if you want to Split with extension  
202, press the NEXT soft key until you see 202.  
Then press the number shown to the left of it  
() on the dial pad.  
Mode  
Page  
Scroll Feature  
7034  
3. You can return both yourself and the other Split  
party back into the conference by pressing  
JOIN.  
202  
JOIN  
DROP  
Mode  
Page  
Scroll Feature  
7035  
To Drop the Split party from a conference  
Press the DROP Soft Key. The party that you are talking to privately (the party  
which you have Split from the conference) will be disconnected (Dropped) and  
you will rejoin the conference.  
If you are in a three-way conference and Split with one of the parties, the  
remaining party will essentially be on holduntil you return to the conference.  
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The Basics  
Hold  
Hold  
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held  
Lines LED flashes green while appearances of the line at other stations flash red.  
To return to the held call, press the held /LQHꢀbutton.  
If you do not return to the held call within a specified time, it rings back to your  
telephone. The call remains camped-on to your station indefinitely.  
If the held party hangs up, the call is released.  
2. Repeat Step 1 to place additional lines on hold.  
Note See the Call Pickup section to pick up a call on hold from another extension.  
Exclusive Hold  
This feature enables you to place a call on hold so that only you can retrieve it.  
While on a call, press +ROG twice. That lines LED flashes green while  
appearances of the line at other stations are steady red (in use).  
Automatic Hold  
This feature enables you to place a call on hold by pressing another /LQH button no  
need to press +ROG. Make sure this feature is programmed on your system; if not,  
existing calls will drop.  
While on a call, press another extension button to receive/originate a new call. The  
accessed lines LED flashes (in-use). The first call is put on hold and your  
extensions LED flashes. You can also switch between calls without having to  
press +ROG.  
Consultation Hold  
1. While on a call, press &QIꢉ7UQ. The call goes on hold.  
2. Dial another line.  
3. Transfer the call or return to the held call by pressing its /LQH button.  
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Volume Control  
Volume Control  
To adjust the handset volume  
Press the 9RO L to increase volume and 9RO M to decrease volume during the call.  
When you hang up, the volume returns to the default setting.  
To adjust the speaker volume for internal/external calls and background music  
1. Press 6SNU.  
2. Press an extension button - you hear dial tone.  
3. Press the 9RO L to increase volume and 9RO M to decrease volume. This volume  
setting applies to all calls until changed.  
To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call  
Announce  
Make sure the telephone is idle and the handset is on-hook. Press the 9RO L to  
increase volume and 9RO M to decrease volume. This adjusts volume for your  
telephones ring tone, Handsfree Answerback and Speaker Offhook Call Announce  
simultaneously.  
To adjust handset Beep Tone  
1. With the handset off-hook, dial the Beep Tone Adjustment Code ꢁꢈꢄꢆꢄꢀ(default  
code). You hear busy tone.  
2. Press 9RO L or M to reach the desired level.  
LCD Contrast Adjustments  
Press and hold down the 0LF button, and press and release 9RO L or 9RO M  
repeatedly.  
Each time you press 9RO L or 9RO M, the contrast increases or decreases. There  
are eight steps in either direction. To return to the middle setting, repeat the above  
step.  
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The Basics  
LCD Contrast Adjustments  
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Advanced Operation  
3
This chapter gives you more details about your DKT3000-series telephone,  
IPT1020-SD, or DKT2000-series telephones advanced functions.  
Using Your LCD  
If your telephone has an LCD, use this section to learn more about its functions.  
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,  
the call duration displays.  
A +on the LCD readout  
(shown at right) indicates there  
is more data to display.  
CF-ALL 202-203+  
AUG 08 MON 03:56  
Press 6FUROO to advance  
through the information.  
Mode  
Page  
Scroll Feature  
LCD Control  
Buttons/Soft Keys  
Press 3DJH to switch from  
5800  
the Call Forward (CF)  
display to the User Name display.  
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Advanced Operation  
Soft Keys  
Soft Keys  
When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and  
)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series  
phones and the IPT1020-SD.) The following table defines Soft Key Prompts.  
Table 1  
Soft Key Prompts  
Soft Key  
ABR  
Definition  
Activates Automatic Busy Redial after dialing a busy outside telephone number.  
Activates Automatic Callback after reaching a busy station, CO line, or CO Line  
group.  
ACB  
BUSY  
CONF  
EXEC  
EXIT  
(Busy Override) Sends a call-waiting tone to a busy station.  
Initiates or completes a conference.  
(Executive Override) Breaks into the conversation of a busy called station.  
Exits you from a conference; remaining parties are connected.  
Joins all parties to a conference while on a conference call.  
JOIN  
Adds a CO line to an existing call while in the Conference mode. The LCD prompts  
you to access a CO line after you press this key.  
LINE  
MESG  
OVRD  
PGE  
Sets a message waiting indication at a busy or unanswered station.  
Overrides options, busy mode, or overrides Do Not Disturb mode.  
Enables you to enter a Page Group number (01~16).  
RING  
RLS  
Makes a called station ring when making a voice announce call to the station.  
Disconnects a call and returns telephone to the idle state.  
RTRN  
Terminates a feature operation and to return to a previously displayed state.  
Enables you to break off from a conference call with another conference call member  
for a private conversation (split). You can use the Join key to reconnect both of you  
back into the conference. You must be a conference master to use this. See  
instructions for Conference Split/Join/Drop for further instruction.  
SPLT  
Adds a station to an existing call while in the Conference mode. The LCD prompts  
you to dial a station number after you press this key.  
STA.  
TALK  
Makes a voice announcement to a called station that is ringing.  
Initiates or completes a Transfer while on an outside call. Press once for an  
immediate or announced transfer, depending on system programming. Pressing  
TRNS again completes the transfer.  
TRNS  
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Advanced Operation  
Soft Keys  
Soft Key Example  
When the Soft Key prompts appear on the LCD, the LCD Control Button just below  
the prompt offers access to that feature. Heres an example of how Soft Keys work.  
1. When an outside call is in  
progress, the LCD appears as  
00:01:01  
shown on the right.  
Soft Key  
Prompts  
ABR CONF PGE  
ABR = Automatic Busy Redial  
CONF = Conference  
PAGE = Paging  
Mode  
Page  
Scroll Feature  
LCD Control  
Buttons/Soft Keys  
6060  
2. If you select CONF (press 3DJH),  
the display changes as shown right.  
LINE OR STATION?  
LINE STA. RTRN  
LINE = Add an outside line to the conference  
STA = Add another station  
Mode  
Page  
Scroll Feature  
RTRN = Return to the original caller without  
making a conference  
6061  
3. You will be prompted to dial the desired station.  
The RTRN Soft Key (press 6FUROO) enables you  
to return to the original caller without making a  
conference.  
DIAL STATION NO.  
RTRN  
Mode  
Page  
Scroll Feature  
6062  
Until the call is answered, you see the screen  
shown right.  
CALLING  
200  
Mode  
Page  
Scroll Feature  
6063  
When the call is answered, you see the screen  
shown right. TRNS = exit the call and transfer  
the first party to the second. JOIN = create a  
conference with you and both other parties.  
RTRN = drop the second party and return to a  
two-way conversation with the original party.  
TALK WITH 200  
TRNS JOIN RTRN  
Mode  
Page  
Scroll Feature  
6064  
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Advanced Operation  
Advisory Messages  
Advisory Messages  
Advisory messaging enables you to store an informative message for LCD telephones  
that call your telephone. The messages can be up to 16 characters long. The Strata  
CTX provides a number of stored messages, shown in the table below. Message  
numbers 5~9 can be defined by your CTX System Administrator.  
Msg No.  
Characters Displayed  
OUT TO LUNCH  
Additional Digits  
0
1
2
3
4
5
6
7
8
9
IN A MEETING  
CALL _____________  
BACK AT __________  
RETURN ON________  
Directory Number 76345  
Time (e.g., 1030)  
Date (e.g., 10 20)  
To set an advisory message  
1. Go off-hook or press your extension button or phantom directory number button to  
hear dial tone.  
Note A phantom directory number button is similar to an extension button that is  
shared on other telephones.  
2. Press ꢁꢅꢄꢄ + Message No. (see table) + any additional digits (such as time, etc.)  
3. Go on-hook or press 6SNU to release the line.  
To clear the registered message  
1. Go off-hook or press your extension button or phantom directory number button to  
hear dial tone.  
2. Press ꢁꢅꢄꢊ.  
3. Go on-hook or press 6SNU to release the line.  
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Advanced Operation  
Account Code Calls  
Account Code Calls  
Account Codes (Forced or Voluntary) can be used for a variety of reasons including  
billing, tracking, and line restriction applications. Account Codes are assigned in the  
system as a fixed length (default is six digits) and are recorded by the system, along  
with the details of the calls, which can be printed on a Station Message Detail  
Recording (SMDR) report.  
Verified/Non-Verified Account Codes  
If programmed for Verified Account Codes, the system checks the account code you  
entered against a list created by the CTX System Administrator. The code you enter  
must be on the list for the call to proceed. Non-verified account codes must be of a  
uniform length specified by the CTX System Administrator.  
Forced Account Codes  
Some applications require you to enter an Account Code. These Forced Account  
Codes may be verified or non-verified, depending upon the application, but in either  
case, the caller must enter a code before proceeding.  
To dial using Forced Account Codes  
1. Place a call in the normal method.  
If the call requires an Account Code, a burst of tone (Success Tone) is heard after  
dialing the telephone number alerting you to enter the Account Code.  
2. Enter the account number.  
When the number of digits designated for account codes has been entered, the  
number will be checked against the verified list, if chosen, and the call will  
continue as normal. If the number of digits entered for the account code is not  
reached or the verified code does not match, then re-order tone is heard and the call  
is rejected.  
You can bypass Forced Account Code requirements with three emergency numbers,  
including 911. See your CTX System Administrator for these numbers:  
1) 911  
2)  
_______ 3)  
_______  
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Advanced Operation  
Account Code Calls  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are optional. They can be entered during a call and are used  
for tracking selected calls using Station Message Detail Report (SMDR) call detail  
recording option.  
If the system is set for Verified Account Codes, station users must enter a specific  
code when entering the Voluntary Account Code(s) or the code is not validated for the  
SMDR call report. This does not affect the call.  
There are two ways to dial using a Voluntary Account Code:  
To dial using the Account Code button  
1. After accessing a CO line, press the $FFRXQWꢀ&RGH button. LCD telephones  
prompt you to ENTER ACCOUNT CODE NOW.”  
2. Enter the account code digits. The LCD prompt disappears upon entry of the first  
account code digit. After the account code is entered, the time indicator is restored  
in the LCD.  
3. If your station is set for Verified Account Codes, you hear confirmation tone when  
the code is valid. If the code is invalid, you hear two short tones.  
4. Enter the Account Code. Your conversation is not interrupted.  
To enter an Account Code using access codes  
Note Its a good idea to warn the other party that you will be disconnected  
momentarily when you enter the access code. Once the code is entered, you will  
be connected again.  
1. After accessing a CO line, press &QIꢉ7UQ. Once you press &QIꢉ7UQ, your call is  
interrupted; you and the other party cannot hear each other. You will hear feature  
dial tone.  
2. Dial ꢁꢅꢈ. LCD telephones prompt you to ENTER ACCOUNT CODE NOW.”  
3. Enter the account code digits. The prompt disappears upon entry of the first  
account code digit. After the account code is entered, the connection is restored  
and the LCD shows the time.  
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Advanced Operation  
Automatic Busy Redial  
Automatic Busy Redial  
After reaching a busy outside number, you can activate Automatic Busy Redial so that  
the system automatically redials the number at regular intervals. The system repeats  
the redial until the destination is no longer busy. This feature may not be on some  
telephones on your system.  
Automatic Busy Redial is not attempted while your station is busy, but continues to  
time-out. The system inserts a pause (P) on your LCD before redialing the number.  
To activate Automatic Busy Redial  
1. When you reach a busy number, press $XWRꢀ%XV\ꢀ5HGLDO or &QIꢉ7UQ + ꢁꢅꢅꢄ.  
The LED flashes red. You hear confirmation tone.  
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180  
seconds (depending on system programming). Your telephone receives ring tone  
when Automatic Busy Redial dials the number and it is available. The extension  
and Spkr LEDs flash green.  
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick  
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a  
connection is made, you hear a muted ring for another 30 seconds, then the call  
disconnects.  
To cancel Automatic Busy Redial  
Press $XWRꢀ%XV\ꢀ5HGLDO or extension + ꢁꢅꢅꢊ.  
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Advanced Operation  
Automatic Callback  
Automatic Callback  
When you reach a busy station, you can set Automatic Callback to have the system  
monitor the busy extension and notify you when it becomes idle.  
Automatic Callback can also place you in queue for an available outside line, if you  
reach a line group in which all lines are busy. When a station or line becomes  
available, the system rings your telephone. Then when you answer, it automatically  
rings the intended destination. The amount of time the system will wait for an idle  
destination is set in system programming. Automatic Callback is also known as CO  
Line Queuing.”  
To set Automatic Callback  
1. If you hear busy tone after dialing an outside line access code or a station number,  
press $XWRꢀ&DOOEDFN or . Busy tone stops, followed by success tone, then busy  
tone resumes.  
2. Hang up. You can make other calls while waiting.  
3. When the called station or outside line becomes idle, your telephone rings with a  
fast LED.  
If you called a busy station, the extension LED flashes green (incoming call)  
and the called number displays.  
If you called a busy outside line, the extension LED flashes green (incoming  
call rate). The seized lines number displays.  
4. Answer within about three rings (five to 180 seconds, set in programming) to  
prevent the callback from being cancelled. After you answer, you hear success  
tone, and the LED flashes green (in-use).  
If you hear a busy tone after answering a callback, the called party is already on  
another call or the line has already been seized or has received an incoming call.  
Your request is not cancelled. You will be called again the next time a line becomes  
idle.  
If you were attempting to make an outside call, the telephone number is  
automatically dialed, including the account code or override codes that were used.  
To cancel ACB  
Press $XWRꢀ&DOOEDFN or extension button + ꢁꢅꢋꢄ.  
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Advanced Operation  
Background Music  
Background Music  
You can set background music over your telephone speaker or over external speakers.  
Up to 16 different music sources can be applied to the Strata CTX system: the first  
source is Quiet Tone, all others can be music or recorded information.  
To enable background music on your telephone speaker  
Press %*0. LED turns on.  
...or press an extension button + ꢁꢅꢃꢆ + n + , where n is the music source 1~15.  
To cancel background music on your telephone speaker  
Press %*0. LED turns off.  
...or press an extension button + ꢁꢅꢃꢄ.  
To change the BGM source (1~15) assigned to the BGM button  
Press an extension button + ꢁꢃꢌꢇꢈ + %*0 + n + %*0, where n is the music  
source 1~15.  
To enable background music over your external paging speakers  
Press an extension button + ꢁꢅꢃꢊ + n + , where n is the music source 1~15.  
To cancel background music over your external paging speakers  
Press an extension button + ꢁꢅꢃꢋ + 6SNU.  
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Advanced Operation  
Call Forward  
Call Forward  
There are two types of Call Forwarding that you can set. One is System Call Forward  
(set in system Programming) which automatically directs calls to a predefined  
location, such as Voice Mail. See your CTX System Administrator to determine or  
change your System Call Forward destination.  
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF)  
to replace your System CF destination with a custom CF setting made from your  
station.  
System  
System Call Forward directs calls to a destination preset by an Administrator for each  
telephone, commonly set to voice mail.  
To turn on System Call Forward for your telephone, press ꢁꢈꢊꢆ. Confirmation  
tone (three short tones) and DATA PROGRAMMEDindicate the data is set.  
To turn off System Call Forward for your telephone, press ꢁꢈꢊꢄ. Confirmation  
tone (three short tones) and DATA PROGRAMMEDindicate the data is set.  
Station  
Station Call Forward enables you to assign Call Forward destinations for each  
extension on your telephone that will override the telephones System CF settings.  
Each extension can be independently set Station Call Forward to a unique destination.  
You can set a Flexible Button to perform any Call Forward function - see  
Programming Feature Buttonson page 71 for more details. Call Forward must be  
set prior to receiving the call.  
The following calls to your station can be forwarded:  
Internal calls  
Auto Attendant calls  
Outside lines that ring only your station  
Transferred internal or incoming line calls  
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Advanced Operation  
Call Forward  
Station Call Forward Categories  
You can set Call Forward for the following categories of calls. Within these  
categories, you can use five different types of Call Forward Settings.  
Call Forward Any Call Forwards any call, whether an internal call or incoming  
line call.  
Call Forward - Incoming Line Forward incoming line calls only.  
Call Forward Any Call - Set for Another Station Enables you set forwarding  
of all calls for another telephone within your telephone system.  
Call Forward - Incoming Line Set for Another StationEnables you to set  
forwarding of incoming line calls for another telephone within your telephone  
system.  
Notes  
Call Forward Any Call and CF-Incoming line can be set simultaneously on a  
telephone. This allows incoming lines calls to be forwarded to a different  
destination than all of the other types of calls.  
Call Forward destinations can be to internal destinations and outside telephone  
numbers.  
You can change your forwarding destination from outside the system using the  
DISA feature. See your CTX System Administrator for DISA telephone numbers  
and security code access.  
Call Forward Settings  
Call Forward All Calls Forwards all calls immediately.  
Call Forward Busy/Do Not Disturb Forwards calls immediately when your  
extension is busy or in Do Not Disturb (DND) mode.  
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only  
when all line appearances are in use. In Voice-first systems, Call Forward Busy  
forwards all calls any time your telephone is in use.  
Call Forward - No Answer Forwards all calls to your station whenever you do  
not answer the call within a designated time (set by you when you enable the  
feature).  
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Advanced Operation  
Call Forward  
Call Forward Busy/Do Not Disturb/No Answer Forwards all calls to your  
station whenever you are busy, in the DND mode, or after ringing and you do not  
answer the call within a designated time (set by you when you enable the feature).  
Call Forward Cancel Cancels the set Call Forward feature. Notice that each  
Station Call Forward Procedures  
Table 2, Call Forward Procedurecontains Call Forward Button sequences. You can  
do a Call Forward function by, one, entering the button sequence as described, or two,  
by programming a Flexible Button to perform the sequence. See Programming  
Feature Buttonson page 71 for instructions on programming a Flexible Button.  
To use the Call Forward button sequence  
Follow the instructions in the following table, shown under Button Sequence.”  
Some features require additional input, such as:  
Dest. Ext. or Telephone No. CF destination numbers can be internal  
extension numbers or outside telephone numbers. If the destination is an  
outside number, enter the access code used for dialing out (such as ) + the  
telephone number + . The CTX accepts destination numbers of up to 32 digits.  
(See following examples).  
Timer Enter the number of seconds (08~60) your telephone should ring  
before forwarding the call. (This is the CF-No Answer timer.)  
CF Pass Code A four-digit Call Forward (CF) pass code established by  
system programming is required to allow one station to set CF for another  
station. This code is also used to allow DISA callers to set CF for another  
station. Users must enter the CF pass code for the station to be forwarded.  
Note In Table 2, (tone) means that confirmation tone (three short tones) will play at  
that point in the sequence to confirm your input was accepted.  
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Advanced Operation  
Call Forward  
Call Forward Examples  
To set your telephone to CF Busy-No Answer to an internal extension number  
Press your extension button + ꢁꢈꢆꢅꢄ + ꢋꢆꢆꢆ + ꢄꢆ  
ꢁꢈꢆꢅꢄ = Call Forward Access Code sequence  
ꢋꢆꢆꢆ = Internal Extension Number  
ꢄꢆ = Ring time in seconds before Call Forwards  
To set another telephone to CF Busy-No Answer to an outside destination  
number after a set time  
Press your extension button + ꢁꢈꢆꢅꢊ +ꢀꢄꢊꢋꢅ + ꢄꢄꢄꢄꢀ+ ꢁꢀ+ +ꢄꢀꢃꢅꢃꢀ  
ꢂꢌꢇꢋꢆꢆꢆ + +ꢀꢆꢌ  
ꢁꢈꢆꢅꢊ = CF Busy No Answer Access Code sequence  
ꢄꢊꢋꢅ = Other telephones extension number  
ꢄꢄꢄꢄ = CF Passcode for other telephone+ ꢁ  
= Outside Line Access Code  
ꢄꢀꢃꢅꢃꢀꢂꢌꢇꢋꢆꢆꢆ = 1 + Area Code + Telephone Number  
= Must press after entering an outside destination number  
ꢆꢌ = Ring time in seconds before Call Forwards  
Table 2  
Feature  
Call Forward Procedure  
Button Sequence  
Call Forward Any Call - Internal and Incoming Line Calls:  
Forwards any call, whether an internal call or incoming line call.  
All Calls to an ext.  
Press ext. button +  
(tone) + dial the dest. ext. no. (tone)  
All Calls to outside  
telephone no.  
Press ext. button +  
telephone no. + (tone)  
(tone) + outside line access code + dest.  
Busy to an ext.  
Press ext. button +  
(tone) + dial the dest. ext. no. (tone)  
Busy to outside  
telephone no.  
Press ext. button +  
telephone no. + (tone)  
(tone) + outside line access code + dest.  
Press ext. button +  
(tone)  
(tone) + dial the dest. ext. no. + timer (  
~
)
No Answer to an ext.  
No Answer to outside Press ext. button +  
(tone) + outside line access code + dest.  
telephone no.  
telephone no. + (tone) + timer (  
~
) (tone)  
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Advanced Operation  
Call Forward  
Table 2  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Busy No Answer to  
an ext.  
Press ext. button +  
(tone)  
+ dial the dest. ext. no. (tone) + timer (  
~
)
Busy No Answer to  
outside telephone no. no. + + timer (  
Press ext. button +  
+ outside line access code + dest. telephone  
) (tone)  
~
Cancel Press ext. button +  
(tone)  
Call Forward - Incoming Line Calls:  
Forward incoming line calls only.  
All Calls to an ext.  
Press ext. button +  
(tone) + dial the dest. ext. no. (tone)  
All Calls to outside  
telephone no.  
Press ext. button +  
telephone no. + (tone)  
Press ext. button +  
(tone) + outside line access code + dest.  
Busy to an ext.  
(tone) + dial the dest. ext. no. (tone)  
Busy to outside  
telephone no.  
Press ext. button +  
telephone no. + (tone)  
(tone) + outside line access code + dest.  
No Answer to an ext. Press ext. button +  
+ dial the dest. ext. no. (tone) + timer (  
~
)
)
No Answer to outside Press ext. button +  
+ outside line access code + dest. telephone  
)
telephone no.  
no. + (tone) + timer (  
~
~
Busy No Answer to  
an ext.  
Press ext. button +  
(tone)  
+ dial the dest. ext. no. (tone) + timer (  
~
Busy No Answer to  
Press ext. button +  
+ outside line access code + dest. telephone  
) (tone)  
outside telephone no. no. + (tone) + timer (  
Cancel Press ext. button +  
Call Forward Any Call - Set for Another Station:  
Enables you to set call forwarding for another telephone within your telephone system. You will  
(tone)  
need the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system  
programming.  
Press ext. button +  
enter other telephone’s CF pass code + + dest. telephone no. (tone)  
Press ext. button + (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s CF pass code + + outside line access code+  
dest. telephone no. + (tone)  
(tone) + dial the other telephone’s ext. no. +  
All Calls to an ext.  
All Calls to outside  
telephone no.  
Press ext. button +  
enter other telephone’s CF pass code + + dest. telephone no. (tone)  
(tone) + dial the other telephone’s ext. no. +  
Busy to an ext.  
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Advanced Operation  
Call Forward  
Table 2  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Press ext. button +  
enter other telephones CF pass code + + outside line access code+  
dest. telephone no. + (tone)  
(tone) + dial the other telephones ext. no. +  
Busy to outside  
telephone no.  
Press ext. button +  
No Answer to an ext. enter other telephones CF pass code (tone) + + dest. telephone no.  
(tone) + timer ( ) (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code (tone) + + outside line access  
code+ dest. telephone no. + (tone) + timer ( ) (tone)  
Press ext. button + + dial the other telephones ext. no. + enter  
other telephones CF pass code + (tone) + dest. telephone no. (tone) +  
timer ( ) (tone)  
Press ext. button +  
other telephones CF pass code + (tone) + outside line access code +  
(tone) + dial the other telephones ext. no. +  
~
No Answer to outside  
telephone no.  
~
Busy No Answer to  
an ext.  
~
+ dial the other telephones ext. no. + enter  
Busy No Answer to  
outside telephone no.  
dest. telephone no. +  
+ timer (  
~
) (tone)  
Press ext. button +  
enter other telephones CF pass code + (tone)  
(tone) + dial the other telephones ext. no. +  
Cancel  
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Advanced Operation  
Call Forward  
Table 2  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Call Forward - Incoming Line Call - Set for Another Station:  
Enables you to set forwarding of incoming line calls for another telephone within your telephone  
system  
Press ext. button +  
other telephones CF pass code + (tone) + dest. telephone no. (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code + (tone) + outside line access  
code + dest. telephone no. + (tone)  
(tone) + dial the other telephones ext. no. + enter  
All Calls to an ext.  
All Calls to outside  
telephone no.  
Press ext. button +  
other telephones CF pass code + (tone) + dest. telephone no. (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code + (tone) + outside line access  
code + dest. telephone no. + (tone)  
(tone) + dial the other telephones ext. no. + enter  
Busy to an ext.  
Busy to outside  
telephone no.  
Press ext. button +  
No Answer to an ext. enter other telephones CF pass code + (tone) + dest. telephone no.  
(tone) + timer (  
Press ext. button +  
enter other telephones CF pass code + (tone) + outside line access  
code + dest. telephone no. + (tone) + timer ( ) (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code + (tone) + dest. telephone no.  
(tone) + timer ( ) (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code + (tone) + outside line access  
code + dest. telephone no. + (tone) + timer ( ) (tone)  
Press ext. button + (tone) + dial the other telephones ext. no. +  
enter other telephones CF pass code + (tone)  
(tone) + dial the other telephones ext. no. +  
~
)
(tone) + dial the other telephones ext. no. +  
No Answer to outside  
telephone no.  
~
Busy No Answer to  
an ext.  
~
Busy No Answer to  
outside telephone no.  
~
Cancel  
Change Call Forward Pass Code:  
Your telephone must be enabled in programming to have the ability to change pass codes.  
Press ext. button +  
code + (tone) + new pass code (tone) +  
(tone) + dial the dest. ext. no. (tone) + old pass  
Change Pass Code  
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Advanced Operation  
Call History  
Call History  
Incoming calls with Caller ID or ANI information can be optionally recorded into a  
rolling list for the station where the call is ringing. The call is placed in the list along  
with the number, name (if provided), time and date of the call, and status of the call  
(answered, abandoned, or redirected). You can access this list from an LCD telephone  
with a flexible &DOOHUꢀ,' button.  
To view Call History  
When your station is idle, press the &DOOHUꢀ,' button. The Caller ID LED lights  
green and the latest record displays.  
Press 9RO L for the next record; press 9RO M for the previous record.  
To view the call date, time and status, press 3DJH (press again to toggle to call  
name/number).  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in a location other than  
your telephone. These areas are called orbits. You or another telephone user can  
retrieve a parked call from its orbit by specifying the orbit number. You can specify  
one of 20 General Park Orbits (7000~7019) or a valid extension number within the  
system.  
Once you have parked a call in an orbit, you can:  
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another  
station  
If you park a call and it is not retrieved, it will recall to the parking station and one of  
the following occurs:  
If your station is idle when the system Call Park recall timer expires, the parked  
call automatically recalls to your station.  
If your station is busy, the parked call camps on.  
If you have an LCD telephone, you can let the system automatically select an  
available orbit number which displays on your LCD.  
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Advanced Operation  
Call Pickup  
To park a call  
1. While on a call, press 3DUNꢀLQꢀ2UELW  
...or &QIꢉ7UQ + ꢁꢋꢋ. The LED flashes green (consultation-hold). If you were on  
an extension during the call, and you have line button on your telephone, the line  
LED will flash until the call is picked up (depending on programming).  
2. Specify the Park Orbit using one of the following:  
Press and the system automatically selects a General Park Orbit between  
ꢇꢆꢆꢆ~ꢇꢆꢄꢃ. The chosen orbit appears on the LCD.  
Enter a valid extension.  
Press and the system automatically selects your extension as the orbit.  
3. Hang up. The callers extension or line number and the orbit number are shown. If  
the parked call is not retrieved within a specified time, the call rings back to your  
telephone. When a parked call recalls your telephone, the LCD shows the line or  
extension that is recalling and the orbit number.  
To retrieve a parked call  
1. Press 3DUNꢀLQꢀ2UELW  
...or press your extension button +ꢀꢁꢋꢊ.  
2. Enter the Orbit Number where the call is parked or for the extension from which  
you are calling. You cannot use to retrieve a parked call. The extension LED  
flashes at the in-use rate when the call is retrieved.  
Call Pickup  
You can pick up a call that is ringing another stations extension, a call placed on hold  
at another station and other types of calls. When you pick up an internal call, the  
calling station and the called station displays on your LCD.  
Group Pickup  
Stations can be assigned in system programming to Pickup Groups. As many as 32  
groups can be created to enable you to easily pick up incoming (new or transferred) or  
internal calls that are ringing stations that are in your group or in other groups. This  
feature does not pick up held calls. You may belong to more than one group. See your  
CTX System Administrator for group assignments.  
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Advanced Operation  
Call Pickup  
Ringing, Page or Held Call Pickup  
This feature picks up ringing or held calls, including Group Page and All Call Page  
calls. If these types of calls occur at the same time, the pickup priority is station-to-  
station and then Page calls in the order of occurrence. In some systems, this feature  
can be applied to pick up All Call Page exclusively.  
To perform Call Pickup  
Press the buttons shown in the table below for the desired Pickup feature.  
Table 3  
Call Pickup Feature Codes  
Ringing or  
Page Calls  
Press Ext. Button, then dial  
the access sequence below:  
To Pick Up:  
A call ringing or held at the Extension Number.  
A call Ringing, held or parked at the Ext. No.  
A call ringing a member of your pickup group.  
A call ringing on any line of this Primary Ext. No.  
+ Ext. No.  
+ Ext. No.  
Directed DN  
Group  
Directed Ext.  
+ Primary Ext. No.  
+ Group No.  
Directed  
Group  
A call ringing an extension in this Pickup Group.  
A call ringing this Ext. No. only. Other lines  
ringing on the same phone are unaffected.  
Ext. No.  
+ Ext. No.  
Outside Calls  
Any incoming outside line call.  
+ Page Zone No.  
(01~08)  
All Call,  
Group, and/or  
External Page  
An All Call Page, Group Page and/or External  
Page by Page Zone or by a specific Ext. No.  
+ Ext. No. of another  
phone being paged.  
Press Ext. Button, then dial  
the access sequence below:  
Held Calls  
To Pick Up:  
Local Retrieve A call held on this telephone.  
Remote  
Retrieve  
A call held on another Primary Ext. No.  
+ Primary Ext. No.  
A call held on this outside line only, regardless  
of the phone that placed the call on hold. Must  
enter a three digit outside line no. (e.g., 007).  
Outside Line  
Retrieve  
+ Outside Line No.  
(001~128)  
Directed Ext.  
Retrieve  
A call held on for this Ext. No., regardless of  
where this Ext. No. appears.  
+ Ext. No.  
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Advanced Operation  
Call Waiting  
Notes  
The Primary extension number is the directory number by which the telephone set  
is defined. Other, non-primary extension numbers may also appear on the  
telephone. By convention, the Primary extension number is assigned to the first  
button on a multi-button telephone.  
If more than one call is on hold, the call on the telephones lowest button number is  
picked up.  
Ringing calls are picked up over held calls as a priority.  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is  
busy. When another call is camped onto your station, you hear two Camp-on tone  
beeps and the extension or Line LED flashes red (on-hold).  
If a call is sent to your station when busy, and your station does not have an extension  
button available to receive the call, two camp-on tone beeps are sent to your  
telephone. You must disconnect or transfer the existing call to answer the waiting call.  
To answer a waiting call by placing the current call on hold  
Press +ROG.The existing call is placed on hold. The camped-on line rings your  
station (the Line LED flashes green - incoming call)....or if your telephone has the  
Auto Hold feature, just press the flashing extension button.  
You are connected to the transferred call. The extension or Line LED flashes green  
(in-use).  
Note See your CTX System Administrator to find out if you have Auto Hold.  
To answer a waiting call by disconnecting or transferring the current call  
Hang up or transfer the existing call; the camped-on call rings your station. The  
camped-on line rings your telephone and the Line LED flashes green (incoming  
call).  
...or press the flashing extension or /LQH. The existing call is placed on hold. The  
camped-on line rings your station (the Line LED flashes green - incoming call).  
This disconnects the current call and connects you to the transferred call. The  
extension or Line LED flashes green (in-use).  
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Advanced Operation  
Direct Inward System Access (DISA)  
Direct Inward System Access (DISA)  
Outside callers with touch tone telephones can call in to lines programmed for Direct  
Inward System Access (DISA) and dial an extension or outgoing line without going  
through an attendant or operator. See your CTX System Administrator for details.  
1. From outside the system, dial the public telephone number assigned to DISA. The  
call will be answered and you will hear CTX dial tone.  
If you do not dial within 10 seconds, the line disconnects.  
2. When you hear dial tone, dial an extension or an outside line.  
3. If you dial an outside destination, you may need to enter a security code provided  
to you by the CTX System Administrator. When you hear the tone, enter the  
security code. If accepted, the call will proceed.  
4. If you receive busy tone and you want to dial another number while the station is  
still ringing, press and repeat Step 2.  
Direct Station Selection Buttons (Hotline)  
This optional feature enables you to use a '66 button to connect directly to another  
stations line extension. The DSS LED shows the status (idle/busy) of the station and/  
or the stations primary extension. For example, a stations DSS button LED shows  
busy (light steady red) when the station is:  
busy on a call on any button  
idle but all appearances of the stations extension are in use by other stations.  
When the station is in DND, the LED flashes red.  
To connect directly to another stations extension  
1. When connected to a line or another station, press '66.  
The original party is put on-hold. You can call a station even if the DSS LED  
shows busy (steady red).  
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.  
Note You can transfer the call to an idle or busy station.  
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Advanced Operation  
Distinctive Ringing  
Distinctive Ringing  
To set distinctive ringing (CTX software R1.2 or lower)  
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.  
2. Press a /LQH button. The Line LED is steady green.  
3. Enter the ringing pitch number:  
ꢄꢄ = Low, ꢄꢊ = Middle, ꢄꢋ = High, ꢄꢅ = Combination  
4. Lift the handsetto return to idle.  
To set distinctive ringing (CTX software R1.3 or higher)  
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.  
2. Press a /LQH or extension button. The LED is steady green.  
3. You can press +ROG to switch between internal and external pitch. (Internal =  
station calls within your system; external = outside line calls.)  
4. Enter the two-digit pitch number (see table):  
5. Press the same button that you pressed in Step 2 (/LQH or extension). Two beeps is  
a confirmation tone and DATA PROGRAMMEDdisplays on your LCD.  
Table 4  
Internal and External Call Ringing Tones  
Tone No.  
Frequency and Cadence  
01  
02  
11  
12  
13  
14  
15  
16  
17  
18  
500 Hz 1 sec. On, 3 sec. Off, repeat  
1300 Hz 1 sec. On, 1 sec. Off, repeat  
500/640 Hz 1 sec. On, 3 sec. Off, repeat  
500/640 Hz 1 sec. On, 1 sec. Off, repeat  
860/1180 Hz 1 sec. On, 3 sec. Off, repeat  
860/1180 Hz 1 sec. On, 1 sec. Off, repeat  
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat  
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat  
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat  
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat  
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Advanced Operation  
Do Not Disturb  
Do Not Disturb  
If your station is in Do Not Disturb (DND) mode, internal, external and transferred  
calls do not ring your station and Off-hook Call Announce calls are denied. You can  
continue to make calls while in the DND mode. When originating a call in DND  
mode, you will hear a short burst of interrupted dial tone followed by continuous dial  
tone. You can start dialing at any time during either tone.  
If you put your Primary extension into DND mode, all calls to that telephone are  
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No  
Answer, the call is redirected to the forwarding destination immediately.  
If you put an extension other than the Primary extension into DND, only calls to that  
extension on your telephone will be blocked. Appearances of that extension on other  
telephones continue to ring.  
To activate DND on your Primary extension  
Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear Success Tone). The LED lights steady red  
and DND mode is activated for the entire station.  
To activate DND on a non-Primary extension  
Press the desired extension appearance and 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear  
Success Tone). The LED lights steady red and DND mode is activated for that  
extension on your telephone.  
To deactivate DND  
Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢊ (hear Success Tone). The LED lights goes out  
and DND mode is de-activated.  
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Advanced Operation  
Door Lock(s)  
Setting DND for Another Extension  
To activate DND for another extension  
Enter ꢁꢈꢄꢃꢄ (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + (hear Success Tone). This sets DND as if activated by the  
Primary extension on the target telephone.  
To deactivate DND for another extension  
Enter ꢁꢈꢄꢃꢊ (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + (hear Success Tone). This removes DND from the target  
telephone.  
To change your DND Pass Code  
Enter ꢁꢈꢇꢆ (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + ꢁꢀ  
(hear Entry Tone) + new pass code + ꢁꢀ(hear Success Tone).  
If you activate DND while a call is ringing, the ringing stops. The LED continues  
to flash on your telephone and ring on other appearances.  
Door Lock(s)  
Your telephone may have 8QORFNꢀ'RRU button(s). Each 8QORFNꢀ'RRUꢀbutton is  
programmed to unlock a specific door. Check with your CTX System Administrator to  
find out the locations of your systems door phones and record them below.  
Door Lock No.  
Location  
Door Lock No.  
Location  
0
1
2
3
4
5
6
7
8
9
10  
To unlock a door  
Press the specific 8QORFNꢀ'RRU button or ꢁꢄꢊ + the Door Lock Number (see  
above table). The door unlocks for three~30 seconds (set in system programming).  
The Unlock Door LED is lit while the door is unlocked.  
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Advanced Operation  
Door Phone(s)  
Door Phone(s)  
Door phones can be used to call phones selected in system programming. When a door  
phone calls, you hear a distinctive ringing tone, one or five times (set in system  
programming). You can also call a door phone and monitor the surrounding area.  
LCD telephones display the door phone name ID when calls are made to or from door  
phones.  
The number of possible door phones varies by Strata CTX system, 01~24 maximum  
for larger systems. Check with your CTX System Administrator to find out the names  
and locations of your systems door phones and record them below.  
Door Phone  
Name/Location  
Door Phone  
Name/Location  
To answer a door phone call  
When you hear a door phone call ringing, lift the handset or press the ringing  
button. A door phone call sounds like chimes (high/low). The extension LED  
flashes green (in-use) and you are connected to the door phone.  
...or to pick up door phone calls ringing someone elses telephone, press your  
extension + ꢁꢂꢁꢂ + directory number of the ringing phone.  
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Advanced Operation  
Echo Cancellation  
To call/monitor a door phone  
1. With the handset off-hook, press an extension button. You hear dial tone and the  
LED flashes green (in-use).  
2. Press ꢁꢄꢂ (hear three tone bursts), then enter the door phone number (01~24,  
depending on system size). A two-way talk-path exists between your telephone  
and the door phone. The door phone will not ring. You can audibly monitor the  
area around the door phone.  
To call from a door phone  
1. Press the door phone button and then release it. You hear a distinctive ringing  
toneone or five times (set in system programming).  
2. When answered, speak at a normal voice level in the direction of the door phone.  
Echo Cancellation  
If you hear echo on your IPT1020-SD telephone, tap either 9RO L or 9RO M once  
to cancel the echo.  
Emergency Call  
To make an emergency call, dial ꢃꢄꢄ.  
Emergency Monitoring Station  
Your system may have one digital telephone assigned as an emergency monitoring  
station. If your telephone has this assignment, your line LED will flash green when  
someone makes a ꢃꢄꢄ call. When you answer the call, you can listen in and  
participate in the conversation. See your System Administrator for more information  
on this feature.  
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Advanced Operation  
Emergency Ringdown  
Emergency Ringdown  
If a station remains off-hook for a programmable period, it can be automatically  
treated as an Emergency Call and directed to an emergency destination. The station  
may have partially dialed a number or have dialed no digits at all. Each station is  
programmed with its specific emergency ringdown destination.  
A station number or a group pilot number can be specified as an emergency ringdown  
destination. In a private network, the station or pilot number must be in the same  
network node. Remote emergency destination and door phones are not permitted.  
Language Codes  
This feature enables you to change the language sent from the Attendant Console or  
from a PC. See your CTX System Administrator to find out if your telephone is  
programmed with the ability to change languages.  
To change the Language Display  
Enter the Change Language access code ꢁꢅꢃꢂꢀ+ the Language Code (see below).  
: English date format MM/DD (/YY)  
: British English DD/MM (/YY)  
: French DD/MM (/YY)  
Microphone Cut-Off  
This feature prevents callers from monitoring the sounds near your telephone when  
your telephone receives a Handsfree Call or cuts-off the telephone microphone while  
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights  
steady red and the Mic and Spkr LEDs do not light when your telephone is called.  
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone  
works. The 0LFURSKQꢀ&XWꢎRII functions on Handsfree Answerback and speaker  
OCA calls for privacy.  
To turn the microphone ON/OFF  
Press 0LFURSKQꢀ&XWꢎRII to toggle between ON/OFF.  
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Advanced Operation  
Off-hook Call Announce  
Off-hook Call Announce  
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital  
telephone. Your telephone must be programmed to either announce automatically or to  
announce after you press a button on your dial pad. The destination telephone must be  
programmed to accept an OCA. The announcement may be delivered over the handset  
or the speaker.  
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires  
the addition of a special circuit board inside the DKT speakerphone.  
To make an OCA call  
Manual Dial an extension. When you hear busy tone, press and, after one long  
tone, you can talk through the speaker of the destination telephone. The person you  
are calling has answering options described below.  
Automatic If your telephone and the extension you are calling have been  
programmed for Automatic OCA, you can talk through the speaker of the  
destination telephone without hearing the busy tone and without dialing .  
To answer a Handset OCA call  
While you have a call in progress, you hear one tone in your handset to indicate that a  
second station is calling.  
Press 0LF to toggle between the new and original callers.  
You talk to the new caller for as long as you hold down 0LF. When you release the  
button, you return to the original caller. In both cases, neither caller can hear the  
other. Your LCD indicates which station or CO line you are connected to.  
To answer a Speaker OCA call  
Note This feature is not available on the IPT1020-SD telephone.  
1. While you have a handset call in progress and you hear one tone, this indicates that  
a second station is calling. The second caller connects to the speaker in your  
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to  
the first caller through your handset and the second caller through the microphone.  
2. To turn off your microphone speaker to the second party, you can press 0LF or  
0LFURSKQꢀ&XWꢎRII; the Mic LED turns Off. You will no longer be talking to the  
second caller, although he/she can still speak through your speaker.  
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Advanced Operation  
Override Calls  
3. Press 0LF or 0LFURSKQꢀ&XWꢎRII again to reconnect to the second caller. You can  
toggle as often as you choose. If you do not want the first caller to hear your  
conversation with the second caller, cover the mouthpiece of your handset.  
Override Calls  
The available override features are:  
Busy Override  
Ring Over Busy Override enables you to send a muted ring tone to a busy station to  
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed  
for each station to be two muted rings only or continued muted rings until the call is  
answered. This option applies to the station receiving the muted ring. The muted ring  
can be sent to the telephone speaker or to the telephone handset/headset and speaker.  
To use Busy Override  
After reaching a busy station, press . A muted tone is heard at the busy station,  
indicating that a call is waiting. The station number displays.  
Do Not Disturb Override  
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a  
station in DND mode to indicate that a call is coming in. Your telephone may be  
programmed to block DND Override from other telephones. Your stations LCD  
shows the station you have called is in the DND mode.  
OCA is possible to DND stations from stations that are programmed for DND  
Override.  
To use DND Override  
After reaching a station in DND mode, press . A tone signal is heard at the DND  
station, indicating a call is coming in. On your station, the LCD shows the station  
number you have overridden.  
Your LCD displays DND OVR DENY, if the station you called denies DND  
Override.  
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Advanced Operation  
Override Calls  
Executive Override  
Executive Override enables you to enter an established conversation. Your telephone  
can also be programmed to block Executive Override from other telephones.  
To perform Executive Override  
After reaching a busy station, press ꢋ  
...or, if you have an LCD telephone, use the OVRD Soft Key.  
You enter a conference with the busy station and the party to whom he was talking.  
The called parties may hear an optional tone signal prior to your entering the  
conversation.  
Your LCD displays EXEC OVR DENY, if the station you called denies Executive  
Override. If you do not have Override privileges, you will camp on.  
Destination Restriction/Traveling Class Override  
Enables a station user to override the Destination Restriction or Traveling Class of a  
particular telephone by entering a pre-determined account code.  
To use Destination Restriction or Traveling Class Override  
1. Press ꢅꢇꢄ. Confirmation tone plays and the LCD shows Enter OVR Code.”  
2. Enter the trunk access code or LCR access code.  
3. Dial the external telephone number.  
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Advanced Operation  
Paging  
Class of Service Override  
By dialing a Class of Service (COS) Override code, a user can change a stations set of  
privileges to one associated with the override code. When the call is terminated and  
another is attempted from the same station, the original COS is applied. This allows  
selected users to override restrictions that are placed on any telephone in the system.  
To perform Class of Service Override  
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.  
2. Press &QIꢉ7UQ + ꢁꢅꢇꢄ. Dial tone stops. Your LCD prompts you to enter a code.  
3. Enter the COS Override Code (four digits). You hear dial tone. For security  
reasons, the override codes are only available on a selected basis. See your CTX  
System Administrator.  
4. Dial a telephone number.  
Privacy Override  
This feature enables you to enter an established call on a line you share with another  
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up  
to three stations can be connected to a CO line). You can also use this feature if the  
station that is already connected to the CO line is in the Privacy Release mode.  
Station users with 3ULYDF\ꢀ5HOHDVH can allow stations with the shared button  
appearance to enter their conversations, even if the station entering the conversation is  
not programmed for Privacy Override. (see Privacyon page 53.)  
Paging  
Station users can make page announcements to telephones and external speakers.  
Check with your CTX System Administrator to find out the zone numbers for various  
paging groups.  
To make a Page Announcement to telephones or external speakers  
1. Lift the handset, press extension and enter a paging access code.  
2. Make your announcement, then hang up.  
To make a Group Page  
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Advanced Operation  
Paging  
Press *URXSꢀ3DJH and enter the Group number (01~16)  
...or press extension + ꢁꢋꢄ and enter the zone number.  
Answering a Page  
To answer a Group Page, lift the handset off-hook, press extension + ꢁꢂꢁꢋꢈꢀand  
enter the Page Zone number (01~08, depending on your telephone system).  
To answer an External Page Zone, lift the handset off-hook, press extension +  
ꢁꢂꢁꢋꢈꢀand enter the Page Zone number (01~08, depending on your telephone  
system).  
All Call Page  
You can make an All Call Page to telephones assigned to the All Call Page Group.”  
Stations are assigned to the All Call Page Groupin system programming.  
To make an All Call Page  
1. With the handset off-hook, press $OOꢀ&DOOꢀ3DJH  
...or extension + ꢁꢋꢆ. This pages all telephones in the All Call Page Group but,  
depending on system programming, you may or may not page external speakers.  
2. Make your announcement then hang up.  
To answer an All Call Page  
1. Lift the handset off-hook, press extension + ꢁꢂꢁꢋꢈ.  
2. Enter the Page Zone Number (01~08, depending on your telephone system).  
Emergency Page  
An Emergency Page overrides Group Pages or All Call Pages to telephone and  
external paging devices.  
To make an Emergency Page, lift the handset off-hook, press extension + ꢁꢋꢇ.  
To make an Emergency Page to a group, lift the handset off-hook, press extension  
+ ꢁꢋꢌ and enter the Group number.  
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Advanced Operation  
Privacy  
Privacy  
Privacy controls the ability of more than one person to use the same extension or CO  
line at the same time. Privacy applies to multiple appearances of extensions, Phantom  
extensions, outside Lines and outside Line Group buttons. The application of Privacy  
to individual telephones is controlled in system programming.  
By default, the system is private. If you are in a conversation, another telephone with  
an appearance of the line on which you are talking cannot intrude unless that  
telephone has been programmed for Privacy Override. In that event, the other  
telephone may enter and leave the conversation at will. If all users are provided with  
Privacy Release in Class of Service, the system will function as non-private.  
Your telephone may be equipped with a 3ULYDF\ꢀ5HOHDVH and/or a 3ULYDF\ꢀRQꢀ  
/LQH button. On a normally private telephone, 3ULYDF\ꢀ5HOHDVH allows other  
appearances of you line to join the conversation. On a normally non-private telephone,  
3ULYDF\ꢀRQꢀ/LQH allows you to exclude others. The Privacy condition may be  
toggled at any time during a conversation. At the end of the conversation, the lines  
privacy condition returns to its original state.  
To use Privacy Release  
While on a CO line call, press 3ULYDF\ꢀ5HOHDVH. The LED lights red. The  
outside line flashes at all appearances. When another station user enters the outside  
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.  
To add a third station, press 3ULYDF\ꢀ5HOHDVH again; the process repeats.  
To set/cancel Privacy  
Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are  
blocked from entering your outside line calls when they press a common /LQH  
...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns Off.  
Redial  
Use this button to redial the last number dialed from your telephone.  
To redial the last number, press 5HGLDO or  
.  
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Advanced Operation  
Speed Dial  
Speed Dial  
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.  
Dial sequences can include telephone numbers, authorization codes, passwords  
invoked after a call is established. There are two types of Speed Dial:  
Station SD Your CTX System Administrator allocates a block of up to 100  
personal SD numbers (10 per telephone). You have exclusive use of them and you  
can create and change them from your own telephone.If you have a DKT3014  
telephone, you can assign names to your station SD numbers to appear on the  
Personal SD Directory display (see your CTX System Administrator or use the  
procedure for Storing Personal Speed Dial Nameson page 68.)  
System SD All telephones in your system can share a list of up to 800 System  
Speed Dial numbers under the exclusive control of the CTX System Administrator.  
In some cases, System Speed Dial enables you to reach numbers that you would  
not be allowed to dial directly from your telephone.  
Making a Call Using Speed Dial  
There are two ways to begin a Speed Dial Call.  
1. Press 6SGLDO on a DKT3000-series digital telephone  
...or press the button on any telephone.  
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers  
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.  
Table 5  
Speed Dial Access Codes  
Feature  
Feature Access Code Sequences  
Speed Dial (Dialing an SD number)  
2
+
1
Station  
nnn = 100~199 Station SD bin numbers  
2+  
1
System  
nnn = 200~999 System SD bin numbers  
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an  
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).  
2. If your telephone does not have a  
button, press the button, then dial the three digit  
Speed Dial bin number (nnn).  
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Advanced Operation  
Storing a System/Station Speed Dial Number  
Accessing System SD and Personal SD Directories  
Names can be assigned to System and Station (personal) Speed Dial numbers. These  
directories appear on large screen (DKT3014-SDL) telephones only.  
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.  
2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back.  
3. To dial from the list, press the Soft Key next to the name. The system calls the  
number assigned to the name and displays the dialed number.  
4. To assign names to your Personal (Station) SD numbers, see Storing Personal  
Speed Dial Nameson page 68.  
Storing a System/Station Speed Dial Number  
1. Dial ꢁꢈꢈ. The display shows SPEED DIALand you hear Entry Tone.  
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number  
(200~999). The LCD shows your digits and you hear Entry Tone.  
3. Dial the telephone number to be stored + . Include any required access and area  
codes. The LCD shows SPEED DIAL+ the Speed Dial Number + destination +  
#. You hear Success Tone.  
4. Release the telephone. To enter another number, repeat the process, starting with  
Step 1. Refer to Table 6 below.  
Example: To store a Station Speed Dial number on Index 100, dial ꢁꢈꢈꢀ+ꢀꢄꢆꢆ +  
ꢃꢃꢅꢃꢂꢌꢋꢋꢆꢆꢆ + ꢁ  
Table 6  
Feature Access Codes  
Feature  
Feature Access Code Sequences  
Speed Dial (Storing an SD number)  
+
+ Phone No.2 +  
nnn = 100~199 SD bin numbers  
1
Station  
+
+ Phone No.2 +  
nnn = 200~999 SD bin numbers  
1
System  
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an  
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).  
2.  
into a speed dial phone number.  
Refer to Table 7 on page 56 to see how to enterand  
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Advanced Operation  
Storing a System/Station Speed Dial Number  
DKT3014-SDL Name Storage  
If you have a DKT3014-SDL phone, you can store names for Personal SD numbers  
(see Storing Personal Speed Dial Nameson page 68).  
Advanced Speed Dial Operation  
Special Characters  
SD numbers may include ~, , and Pause.  
Table 7  
Entry  
Phone Number Dial String Characters  
Meaning  
0~9  
End of Speed Dial Number when entering via access code (  
)
Escape. functions as an escape key indicating that the number immediately  
following represents something exceptional. When is used as an escape  
character, it consumes one Speed Dial digit. Entering ꢍ  
to insert a seven-second  
pause would use two of 32 characters.  
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause  
escape sequences. Example: To insert a 17-second pause, press . A P”  
ꢍ ꢍ  
displays denoting a pause in the SD number. In this example, you would see PP.”  
ꢍꢍ  
is entered into the speed dial string.  
is entered into the speed dial string.  
Long SD Numbers  
Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess  
are stored in the next higher bin and consume the next sequential SD number.  
You can dial the entire string by entering the original SD number. All digits will be  
sent, including those in excess of 32. If that were Speed Dial Number 100, Number  
101 would no longer be available. You are not prevented from storing a new Number  
101 but, if you do, Number 100 will be shortened to 32 digits.  
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Advanced Operation  
Tone/Pulse Dialing  
Tone/Pulse Dialing  
With some older Central Offices, you may have to make calls on outside lines  
programmed for rotary dial pulses. This feature enables you, while on these lines, to  
switch to tone dial to access remote equipment (such as an answering machine)  
requiring touchtones.  
Note With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered  
after that point will be sent with touchtones.  
To change Tone Dialing  
1. Access an outside line.  
2. Dial a telephone number.  
3. While on the call, press 7RQHꢀ'LDOꢀ6HOHFW. Although the outside line is  
programmed for rotary dial pulses, access the outside line and dial the telephone  
number like any other call described in this user guide.  
The Tone LED lights steady red and you are able to send touchtones with your dial  
pad. The feature is cancelled when the call is completed.  
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Advanced Operation  
Voice Mail - Direct Transfer  
Voice Mail - Direct Transfer  
The Strata CTX enables you to transfer a call directly to a voice mailbox without first  
ringing that persons telephone.  
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press &QIꢉ7UQ. You hear feature dial tone.  
2. Enter ꢁꢅꢆꢇ. You hear entry tone.  
3. Enter the VM mailbox number (usually the same as the extension number), then  
press . The call transfers immediately and your extension becomes idle.  
Voice Mail Soft Keys  
This section provides simple definitions of the Stratagy ES (including the Stratagy  
iES32) Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES  
voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Table  
8 below.  
You are then able to perform many of the standard Stratagy ES voice mail functions  
using the Soft Keys on your telephone. Table 9 shows a sample of some of the  
available Soft Keys.  
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice  
Processing User Guide.  
Table 8  
Stratagy ES Main Menu Soft Keys for CTX Digital Telephones  
DKT 3010 SD  
DKT 2010 SD  
DKT 3014 SDL  
DKT 3020 SD  
IPT1020 SD  
Voice Mail Functions  
DKT 2020 SD  
PLAY MSGS  
SEND  
PLAY  
PLAY  
Play Messages  
SEND  
MGMT  
SEND  
MGMT  
Send Messages  
MANAGE MBX  
EXIT  
Manage Mailbox  
Exit Mailbox  
HANGUP  
QUIT  
Disconnect from Stratagy ES  
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Advanced Operation  
Voice Mail Soft Keys  
Table 9  
Soft Keys for CTX Digital Telephones  
DKT 3010 SD  
DKT 2010 SD  
DKT 3020 SD  
DKT 2020 SD  
IPT1020 SD  
DKT 3014 SDL  
Voice Mail Functions  
ACCEPT  
Confirm automatic copy destination  
Create a Guest Mailbox  
Additional Destinations  
Add a mailbox to the list  
Copy All Messages  
ADD  
ADD  
ADD  
ADD  
ADD  
ADD DESTS  
ADD MBX  
ALL MSGS  
AM?  
AM  
APPEND  
APND  
Append recording  
AUTO COPY  
BACK UP  
BSY GRT REC  
BUSY GREET  
CALL SCREEN  
CANCEL  
Set Automatic Msg Copy  
Backup (rewind)  
Record Busy Greeting  
Select Busy Greeting (toggle)  
Change Call Screening (On/Off)  
Cancel recording  
Cancel message and select new  
destination  
CANCEL MSG  
CHANGE  
CANC  
GRT  
CNCL  
GRT  
Change notification digits  
Change Greeting  
CHG  
GREETING  
CONT DELETE  
CONT PLAY  
DATE & TIME  
DELAY TIME  
DELETE  
Continuous Delete  
Continuous Play  
DATE  
Message Date and Time  
Set Delay Time  
DEL  
DEL  
DEL  
DEL  
Delete the message/guest mailbox  
Delete a mailbox from the personal  
distribution list  
DELETE MBX  
DELETE MSG  
Delete message (Future Delivery Review)  
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Advanced Operation  
Voice Mail Soft Keys  
Table 9  
Soft Keys for CTX Digital Telephones (continued)  
DKT 3010 SD  
DKT 3020 SD  
IPT1020 SD  
DKT 2010 SD  
DKT 2020 SD  
DKT 3014 SDL  
Voice Mail Functions  
DESTINATION  
DIRECTORY  
DND  
Enter automatic copy destination  
Directory plus name  
DIR  
DIR  
DND  
DND  
Change Do Not Disturb (On/Off)  
Enable/Disable:  
ENABLE/  
DISABLE  
Notification template (toggle)  
Automatic copy  
END TIME  
FOLDERS  
FORWARD  
Set copy End Time  
FLDR  
FWD  
New/Saved message folder  
Forward the current message  
FWD  
GST  
Set Future Delivery, Future Delivery  
Review  
FUTURE DLVR  
GO FORWARD  
Go forward (advance)  
GUEST MBXES GST  
Manage Guest Mailboxes  
Immediate Fax (all faxes in folder)  
Immediate Fax (current fax doc)  
Set Private status (On/Off)  
IMM ALL FAX  
IMM THS FAX  
MARK PRIVAT  
SNDN  
SND1  
PRV  
PRV  
URG  
MARK  
URGENT  
URG  
Set Urgent status (On/Off)  
Manage Personal Folders  
MSG  
FOLDERS  
FLDR  
FLDR  
MSG NOTIFY  
MULTI ENTRY  
Change message Notification  
Multiple Destinations  
MULTI  
NAME  
NEXT  
MULTI  
NAME  
NEXT  
NAME  
RECORD  
Record your Name  
Play next message  
NEXT  
Play next message (Future Delivery  
Review)  
NEXT MSG  
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Advanced Operation  
Voice Mail Soft Keys  
Table 9  
Soft Keys for CTX Digital Telephones (continued)  
DKT 3010 SD  
DKT 2010 SD  
DKT 3014 SDL  
DKT 3020 SD  
IPT1020 SD  
Voice Mail Functions  
DKT 2020 SD  
NEXT NAME  
PAUSE  
NEXT  
PAUS  
NEXT  
PAUS  
Play next name  
Pause recording  
Pause playback  
PAUSE PLAY  
PER DST LST  
LIST  
LIST  
LIST  
LIST  
Manage Personal Distribution Lists  
Personal distribution list (1~25)  
PERSONAL  
LIST  
PM?  
PM  
PREVIOUS  
PREV MENU  
Play the Previous message  
Return to previous menu  
PREV  
COMM  
REC  
REC  
COMMENT  
COMM  
REC  
Record a list Comment  
RECORD  
Record  
REENTER  
Re-enter automatic copy destination  
REENTER  
NAM  
REDO  
REDO  
Re-enter name or Exit  
REPLAY  
Replay current message  
Reply to the current message  
Re-record  
REPLY  
RPLY  
RPLY  
RE RECORD  
RREC  
RREC  
RESET  
PWORD  
RSET  
RSET  
Reset Guest Password  
RETRN RECPT RTRC  
RTRC  
REVW  
REVW  
Set Return Receipt request (On/Off)  
Review recording/guest mailboxes  
Review current list  
REVIEW  
REVW  
REVW  
REVIEW LIST  
REV OPTIONS  
SAVE  
Review Option Settings  
SAVE  
SAVE  
Save the message/recording/changes  
Save message (Future Delivery Review)  
SAVE MSG  
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Advanced Operation  
Voice Mail Soft Keys  
Table 9  
Soft Keys for CTX Digital Telephones (continued)  
DKT 3010 SD  
DKT 3020 SD  
IPT1020 SD  
DKT 2010 SD  
DKT 2020 SD  
DKT 3014 SDL  
Voice Mail Functions  
SECURITY  
COD  
CODE  
CODE  
Change Security Code  
SELECT NAME  
SEND MSG  
SET DAY  
PICK  
PICK  
Select name  
SEND  
SEND  
Send and Return to Main menu  
Set the Day (1~31)  
SET HOUR  
SET MINUTES  
SET MONTH  
SET YEAR  
Set the Hour (1~12)  
Set the Minutes (0~59)  
Set up Month (1~12)  
Set up Year (last two digits)  
Special Functions  
SPCL FUNCT  
SND ALL FAX  
SND THS FAX  
SPCIAL SEND  
START TIME  
STOP  
SPCL  
FAXN  
FAX1  
SPCL  
Send All Fax (in folder to fax dev)  
Send Current Fax (to fax device)  
Special Delivery Options  
Set copy Start Time  
SPCL  
STOP  
STOP  
OPTN  
End recording  
URGENT  
MSGS  
Copy Urgent Messages  
USER OPTNS  
YES  
OPTN  
Change User Options  
Resume playback  
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Advanced Operation  
Call Recording  
Call Recording  
While on an active call, a station user can record the conversation and store it in a  
Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon  
your System Administrator, you are given either a manual method of recording that  
allows you to designate the mailbox where the recording will be sent or an auto  
method that automatically sends the recording to a predefined mailbox that is assigned  
to the phone you are using. This may be your personal mailbox.  
Note Ask your System Administrator which method to use when recording a call.  
This feature requires the presence of a 5HFRUG and a 36ꢉ5(6 (Pause/Resume)  
button on your telephone. Feature codes are not available.  
Important! Stratagy ES mailboxes have a definable limit on the length one message  
can be. If you plan on making lengthy recordings, see your System  
Administrator so your message recording time can be properly defined.  
To record a call  
1. With a call in progress, press 5HFRUG.  
If you are using the auto method, the Record LED flashes rapidly and there is  
approximately a one second interval (in extreme busy conditions, up to five  
seconds) before the recording starts and the Record LED changes to the in-use  
interval flash rate. You are now recording. Continue to Step 3.  
...or if you are using the manual method, the Record LED flashes green rapidly.  
Continue to Step 2.  
2. (Manual method only) If you want to record the call to the predefined mailbox  
associated with the phone you are using, press . The Record LED flashes rapidly  
and there is approximately a one second interval (in extreme busy conditions, up to  
five seconds) before the recording starts and the Record LED changes to the in-use  
interval flash rate. You are now recording.  
...or if you want to record this call to another mailbox, enter the mailbox number  
(usually the extension number). Finish by pressing .The Record LED flashes  
rapidly and there is approximately a one second interval (in extreme busy  
conditions, up to five seconds) before the recording starts and the Record LED  
changes to the in-use interval flash rate. You are now recording.  
3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To  
resume recording at this point, you need to begin a new recording, see Step 1.  
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Advanced Operation  
Call Recording  
Notes  
The following notes apply to telephone systems that are networked. For instance, if  
your company is so large that some departments are connected to one system (node)  
and others are on another (either in the same building or in another city), the  
telephones on the other node are considered remotestations.  
When a station that started voice recording puts a line on hold (consultation-hold  
or line-hold), voice recording stops and cannot be resumed.  
When a remote station (on another node in the telephone system) starts voice  
recording, then puts the call on hold, if that call is picked up by another station,  
voice recording continues.  
When a local Attendant splitstwo callers that were conferenced, voice recording  
stops. When a remote Attendant splitstwo callers, voice recording is unaffected.  
If a recorded call is put on Line hold, voice recording stops when that held call is  
picked up by another station. When the held call is in a different node, voice  
recording is unaffected when the held call is picked up.  
ACD or Attendant call monitoring cannot be used if voice recording is taking  
place. Conversely, if ACD or Attendant call monitoring is taking place, you cannot  
use voice recording.  
Pause/Resume Recording  
You can pause the recording while continuing the conversation by pressing 36ꢉ5(6.  
To resume recording as part of the same message, press the 36ꢉ5(6 button again.  
You can pause and resume indefinitely throughout the conversation. The only limit  
may be a message length imposed by the voice mail system.  
Other Voice Mail Features  
Another voice mail feature lets you to include a voice mailbox in a conference call.  
See Adding Voice Mail to a Conferenceon page 15. For instructions on the Stratagy  
Voice Mail features, refer to the Stratagy Voice Processing User Guide.  
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DKT3014 LCD Features  
4
This chapter shows how to use the DKT3014-SDL (shown below) large screen  
directory display and individual name searches.  
Mode  
Page  
Feature  
Scroll  
FRED S  
FEB 19  
NO. 3371  
12:00  
MONDAY  
DIRECT SS  
SYSTEM SD  
PERSONAL SD  
EXTERNAL DIR  
INTERNAL DIR  
Q
Z
Msg  
Mic  
Spdial  
Vol  
Redial  
Cnf/Trn  
Spkr  
Hold  
5908  
DKT3014-SDL Telephone  
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DKT3014 LCD Features  
Directory and Speed Dial Listings  
Directory and Speed Dial Listings  
The directory menu (idle state) is shown below.  
Mode  
Feature  
Scroll  
FRED S  
FEB 19  
NO. 3371  
12:00  
Page  
MONDAY  
Direct Station Selection  
System Speed Dial  
DIRECT SS  
Scrolling  
Directories  
SYSTEM SD  
Personal Speed Dial  
PERSONAL SD  
EXTERNAL DIR  
INTERNAL DIR  
Direct Station Selection  
System Speed Dial  
Search by  
Initials  
5860  
Soft Keys  
Direct Station Selection  
This option displays all named stations in alphabetical order.  
1. Press the DIRECT SS Soft Key to view  
FRED J  
NO. 3371  
01:35  
the first screen.  
MAR 18  
MONDAY  
BOB T  
2. To view the following page, press the  
DON U  
MORE Soft Key; press PREVIOUS to  
CAROL F  
FRED M  
GRAY W  
MORE  
page back.  
CUST SERV  
PREVIOUS  
EXIT  
3. To select someone from the list, press the  
CALLING  
Soft Key next to their name. The system  
calls that number.  
3200  
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DKT3014 LCD Features  
Directory and Speed Dial Listings  
System Speed Dial and Personal Speed Dial  
Using System Speed Dial and Personal Speed Dial is very similar to using Direct  
Station Selection, described above.  
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.  
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page  
back.  
3. To select someone from the list, press the Soft Key next to their name. The system  
calls that number and displays its directory information.  
Internal Directory and External Directory  
External Directory enables you to search the System Speed Dial Numbers  
alphabetically (typically, external destinations). Internal Directory enables you to  
search all of the internal name extensions alphabetically. This saves time since you do  
not have to step through the lists screen-by-screen.  
See Table 10 on page 69 for instructions on entering letters, numbers and punctuation  
from the dial pad.  
1. Press the INTERNAL DIR or EXTERNAL  
FRED J  
NO. 3371  
DIR Soft Key to view the first screen.  
INPUT THE NAME?  
EXIT  
FIND  
2. Begin by entering the name (see  
Table 10 on page 69) and pressing the  
FIND Soft Key.  
FRED J  
B
NO. 3371  
LEFT  
EXIT  
RIGHT  
FIND  
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DKT3014 LCD Features  
Directory and Speed Dial Listings  
If you entered B,all names beginning  
with Bare listed. You can press the  
MORE Soft Keys to view adjacent pages.  
FRED J  
B
NO. 3371  
BAKER G  
BAWLER S  
BALL F  
3. To select someone from the list, press the  
Soft Key next to the name. The directory  
information displays.  
BRETON l  
PREVIOUS  
EXIT  
MORE  
FIND  
4. Press the Soft Key next to the person or  
dept. you wish to call. The system calls  
and displays the directory information.  
FRED J  
NO. 3371  
00:00:01  
CONFERENCE  
5. Press any key to return to the idle  
screen...or, from the directory listing  
screen, press EXIT to return to idle.  
ABR  
PAGE  
Storing Personal Speed Dial Names  
You can store names with Personal Speed Dial numbers. These names will display as  
Soft Keys, that can be used for dialing with the Personal SD directory on the  
DKT3014-SDL telephone.  
Note Speed Dial bins (locations) must be assigned to your DKT3014-SDL telephone  
by your System Administrator before you can store names. Your CTX System  
Administrator can also associate names with Station Speed Dial numbers.  
To assign Station Speed Dial names  
1. From a digital telephone connected to the Strata CTX, enter User Programming  
Mode by dialing ꢁꢃꢌꢇꢈ or, press 3URJUDP.  
2. Press 6SGLDO. SPEED DIAL MODEdisplays on the LCD.  
3. Enter a Speed Dial location number (100~199, depending on system  
programming).  
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DKT3014 LCD Features  
Directory and Speed Dial Listings  
4. Enter the telephone  
number to be stored. If  
you normally a dial line  
access code (such as )  
and/or and area code, enter  
the codes before the  
Example:  
Press the  
Press the  
for A.”  
telephone number.  
again for B,etc.  
5. Press 6SNU, then input the  
name that will appear in  
the Personal SD directory  
(nine characters max).  
Refer to the table for other characters.  
5859  
You can enter  
alphanumeric characters  
from the dial pad (shown  
right and in Table 10).  
To move one character  
to the right, press the  
RIGHT Soft Key. To  
add a space, press the  
RIGHT Soft Key twice.  
Table 10  
Dial Pad Alphanumeric Characters  
Number of times to press  
the dial pad button  
Dial Pad  
Buttons  
1
2
3
4
5
-
A
D
G
J
.
:
,
1
2
3
4
5
6
7
8
9
0
To backspace (delete  
previous character),  
press the LEFT Soft  
Key.  
B
E
H
K
N
Q
U
X
)
C
F
I
!
&
*
L
M
P
T
W
(
O
R
V
Y
&
#
S
?
Z
/
To cycle back to the first  
letter, continue pressing  
the LEFT Soft Key.  
6. Press 6SGLDO. The Speed  
Dial name is now  
programmed.  
7. Go off hook. The DKT exits User Programming Mode.  
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the  
name in the entry and press the Soft Key associated with that name.  
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DKT3014 LCD Features  
Directory and Speed Dial Listings  
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User Programming  
5
User programming enables you to change your telephones layout/registration and  
other settings. With user programming you can re-define Flexible Buttons to perform  
other functions.  
Enter numbers in your personal Speed Dial list  
Program One Touch and Flexible Buttons  
Register Call Forward assignments for easy use (max. of four buttons per  
telephone)  
Assign Message Waiting Keys  
Assign the background music (BGM) source to be played over the telephones  
speaker  
Note User Programming applies to LCD telephones only.  
Programming Feature Buttons  
Digital telephone users can use the programming mode for customizing their Toshiba  
telephones without the aid of an Administrator or Service Technician. The User  
Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button  
or through an access code. User Programming enables users to customize these  
features:  
Flexible Buttons Toshiba telephones have 10, 14, or 20 Flexible Buttons to  
which the user can assign any one of approximately 50 different features (DND,  
ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing  
that button. Some of the types of feature buttons that users can set on their  
telephones include:  
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User Programming  
Flexible Button Codes  
Call Forward Users can set the Call Forward (CF) destination and CF-No  
Answer timer for the CF buttons.  
One Touch Users can set speed dial and custom feature access code  
sequences for One Touch buttons.  
Background Music Users can select Quiet Tone or the music source (up to  
15) that will play on their telephones speaker when they activate the %*0  
button.  
Note Directory number and external line buttons cannot be added or deleted, but their  
ring tones can be individually changed.  
In addition to the Programming Mode, an advanced programming function enables  
your CTX System Administrator to individually turn On/Off the telephones beep  
tone, handset call waiting tone, and microphone background noise cancellation option.  
This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.  
User Programming Mode  
To enter User Programming Mode, press the 3URJUDP button  
...or dial ꢁꢃꢌꢇꢈ. USER PROG MODEappears on your LCD. The Program  
LED is steady green.  
To exit User Program Mode, press 3URJUDP  
or go off- and on-hook press ꢁꢃꢌꢇꢈ.  
Note A DKT equipped with a headset adapter ignores the hookswitch. It can only  
exit User Programming by timing out (approximately 15 seconds).  
Flexible Button Codes  
Flexible buttons are the unassigned buttons on your keystrip that can be used to store  
features. The number of available Flexible Buttons depends on your telephone model  
and how the buttons are preassigned by the CTX System Administrator. See pages 3  
and 6 for the Flexible Button locations.  
The following steps enable you to program features onto Flexible Buttons for one-  
touch feature access.  
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User Programming  
Flexible Button Codes  
Setting/Changing a Flexible Buttons Function  
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.  
2. Press +ROG.  
3. Press the Flexible Button to set or change.  
4. Enter the Flexible Button Code (see Table 11), plus any optional parameters.  
5. Press the same Flexible Button (flashing) to save the setting. DATA  
PROGRAMMEDappears on your LCD.  
Table 11  
Flexible Button Codes  
Code  
Feature  
Feature  
Code  
Account Code  
Caller ID  
Automatic Busy Redial - On  
Automatic Callback  
Background Music  
Call Forward (CF) - Any Calls  
All Call  
Cancel  
Do Not Disturb (On/Off)  
Door Lock Cancel  
DSS Button  
Flash - Short  
Busy  
Flash - Long  
No Answer  
Microphone Cut-off  
One Touch Button  
Paging  
Busy No Answer  
CF - External (Outside) Calls  
All Call  
Page All Groups  
Page Individual Groups  
Emerg. Page - Individ. Group  
Emerg. Page - All Groups  
Answer Page - All Groups  
Phantom Extension Message Waiting  
Privacy  
Busy  
No Answer  
Busy No Answer  
Call Park Orbit  
Call Pickup  
Incoming - Group Pickup  
Incoming - Directed Extension Pickup  
Incoming - Directed Group Pickup  
Incoming - Directed Extension Pickup  
On hold - Local Retrieve  
On hold - Remote Retrieve  
On hold - Outside Line Retrieve  
On hold - Directed Extension Retrieve  
On hold and Incoming  
Incoming - Any External Call  
Privacy Release  
Night Transfer  
Record to VM  
Pause/Resume recording  
Release Button  
Release/Answer  
Split  
Speed Dial  
User Programming Mode  
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User Programming  
One Touch Buttons  
One Touch Buttons  
One Touch buttons can be used for storing frequently used features or dialed numbers,  
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-  
touch buttons can be preassigned to your telephone your System Administrator can  
help you identify them.  
If you do not have a One Touch button, but you have an available Flexible button, you  
can convert the Flexible button to a One Touch button. Perform the procedure called  
Setting/Changing a Flexible Buttons Functionon page 73 (in Step 4, enter the  
access code for One Touch button). Once you have created a One Touch button, you  
can change the function by using the following procedure.  
Changing a One Touch Button  
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.  
2. Press the One Touch button to be set.  
3. Enter the digits or special buttons for the function to be dialed. You can include the  
following in the dial string:  
Dial pad digits ~.To program special characters, see Table 12.  
A maximum of 32 characters.  
Station and System Speed Dial index (or bin) numbers can be entered. The  
Speed Dial index number will automatically dial out on the extension or Line  
programmed on the One Touch button with the associated Speed Dial index  
number.  
Function buttons, except One Touch or a 3URJUDP button.  
Handset hooking (on-hook/off-hook) cannot be recorded.  
4. Press the One Touch button to save the entry.  
We suggest writing the name or number of the One Touch button on your button  
strip.  
74  
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User Programming  
One Touch Buttons  
Table 12  
Entry  
Special Characters  
Meaning  
Indicates stop.The One Touch button blinks rapidly and stops the delivery of  
the remaining digits in the string until it is pressed again. Multiple stopscan be  
programmed into one string.  
+  
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter  
additional pause escape sequences. For example, to insert a 17-second pause,  
enter  
. The display of a pause in the Speed Dial Number shows a P”  
without specifying the duration. In this example, you would see PP.”  
ꢍꢍ  
To Use a One Touch Button  
Press the One Touch button.  
Setting/Changing a Personal Speed Dial Code  
See Storing a System/Station Speed Dial Numberon page 55.  
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User Programming  
Feature Codes  
Feature Codes  
Feature Access Codes are entered as a sequence on your telephone to use a particular  
feature. For an example of Call Forward, see Call Forward Exampleson page 33.  
Table 13  
Feature  
Feature Access Codes  
Feature Access Code Sequences1  
Account Code (while on a call)  
Attendant Console  
+
Ext. button +  
+
, dial account code digits  
Automatic Busy Redial - On  
Automatic Busy Redial - Off  
Automatic Callback (while on a call)  
Automatic Callback Cancel  
Background Music  
, hang up  
Ext. button +  
when you hear busy tone  
Telephone Speaker On  
Telephone Speaker Off  
External Speaker On  
External Speaker Off  
Ext. button +  
Ext. button +  
Ext. button +  
Ext. button +  
+ music source no. (1~15) +  
+
+ music source no. (1~15) +  
+
Call Forward - See Table 2 on page 33.  
Call Park  
+
+ Orbit Number (  
~
) or your  
) or your  
Activate (while on a call)  
Ext. No.  
Ext. button +  
Ext. No.  
+ Orbit Number (  
~
Retrieve (while on a call)  
Call Pickup  
Directed DN pickup of ringing or held  
calls.  
Ext. button +  
Ext. button +  
+ Ext. No  
Directed DN pickup of ringing, held or  
parked calls.  
+ Ext. No. to be picked up  
Incoming - Group Pickup  
Ext. button +  
Ext. button +  
Ext. button +  
Ext. button +  
+ Group Number to be picked up  
+ Primary Ext. No to be picked up  
+ Group Number to be picked up  
+ Ext. Number  
Incoming - Directed Extension Pickup  
Incoming - Directed Group Pickup  
Incoming - Directed Extension Pickup  
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User Programming  
Feature Codes  
Table 13  
Feature  
Feature Access Codes (continued)  
Feature Access Code Sequences1  
Ext. button + + Page Zone No. (01~08)  
+ Ext. No. of another phone being paged.  
All Call Page, Group Page and/or  
External Page Pickup of page  
Call Pickup for calls on Hold  
Local Pickup (call held on this phone)  
Ext. button +  
Remote Pickup (pickup another  
extension)  
Ext. button +  
+ Primary Ext. No.  
Pickup an Outside Line on Hold  
Pickup a an on Hold  
Ext. button +  
Ext. button +  
+ Outside Line on hold (001~128)  
+ Ext. No. on hold  
Conferencing - Three Way  
Dialing Special Characters from a Rotary Phone  
Dial  
Simulate Dialing ꢍ  
Simulate Dialing  
Dial  
Ext. button +  
+ new Security Code (1~15 digits) +  
+ old Security Code (1~15 digits) +  
DISA Security Code - Change  
Distinctive Ringing - See Distinctive Ringingon page 42.  
Do Not Disturb  
Local - On  
Local - Off  
Ext. button +  
Ext. button +  
Ext. button +  
+ ext. no. of the phone where DND  
Remote - On  
will be set + Pass Code Number+  
Ext. button +  
will be set + Pass Code Number+  
+ ext. no. of the phone where DND  
Remote - Off  
Door Lock Control  
Door Phone Calling  
Ext. button +  
+ Door Lock Number  
Ext. button +  
on system size)  
+ Door Phone No. (01~24, depending  
Emergency Call  
Ext. button +  
Ext. button +  
Ext. button +  
Ext. button +  
Ext. button +  
Flash - Short  
Flash - Long  
LCD Language (Change)  
LCR (Outgoing Call)  
Message Waiting (MW)  
Manually turn off MW LED  
+ Language No.  
Ext. button +  
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User Programming  
Feature Codes  
Table 13  
Feature  
Feature Access Codes (continued)  
Feature Access Code Sequences1  
Retrieve a received MW  
Ext. button +  
Activate MW at another Station  
without Ringing  
+ Ext. no. (where you want to light the MW LED)  
+ Ext. no. (where you want to turn off the MW LED)  
Cancel MW at another Station  
without Ringing  
Messaging - Advisory  
Ext. or Phantom Ext. button +  
table in Advisory Messageson page 24). Hang up.  
+ Message No. (see  
Advisory Message - Activation  
Advisory Message - Cancellation  
Ext. or Phantom Ext. button +  
+ Private Network No.  
Ext. button +  
. Hang up.  
Network Access Code (Private  
Network)  
Night Ring Answer  
Off-hook Call Announce or Busy  
Override  
Voice First: ; Tone First:  
programming for your phone.  
,
,
, or , depending on  
Override  
Busy, Do Not Disturb  
After reaching a busy or DND station, press  
After reaching a busy station, press  
.
Executive  
Paging  
Page All Groups  
Ext. button +  
Page Individual Groups  
Ext. button +  
Ext. button +  
Ext. button +  
Ext. button +  
+ Page Zone No. (01~08)  
+ Group Number  
Emergency Page - Individual Group  
Emergency Page - All Groups  
Answer for External Group Page  
Repeat Last Number Dialed  
+ Page Zone No. (01~08)  
Ext. button +ꢍ  
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User Programming  
Feature Codes  
Table 13  
Feature  
Feature Access Codes (continued)  
Feature Access Code Sequences1  
Speed Dial (Storing an SD number)  
+
+ Phone No.3 +  
nnn = 100~199 SD bin numbers  
2
Station  
+
+ Phone No.3 +  
2
System  
nnn = 200~999 SD bin numbers  
Speed Dial (Dialing a stored SD number)  
4
+
2
Station  
nnn = 100~199 Station SD bin numbers  
4+  
2
System  
nnn = 200~999 System SD bin numbers  
Start Application  
Travelling Class Override  
Enter Code  
, then dial number (enter LCR code if required)  
+ Index Number + old Code + + new Code +  
Change Code  
User Programming Mode  
Voice Mail (VM)  
While on a call, press  
+
. Dial VM mailbox  
Direct Transfer to Voice Mail  
number (usually Ext. Number) +  
With handset off-hook, press  
With handset on-hook, press  
.
Volume Control - Beep  
. Press  
. Press  
L or M.  
Volume Control - Ringing  
L or M.  
1. If you have hot dialing,you do not need to press Ext. button as part of the sequence.  
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in  
Program 200-30 (System SD) and Program 200-35 (Station SD).  
3.  
into a speed dial number.  
Refer to Table 7 on page 56 to see how to enter and  
4. If your telephone does not have a  
Dial bin number (nnn).  
button, press the button, then dial the three digit Speed  
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User Programming  
LED Indicator Details  
LED Indicator Details  
Each line and feature button has a LED next to it which indicates the status of the line  
or feature associated with the button. Line LEDs light red or green and flash at varying  
rates to indicate call status (see Table 14).  
Table 14  
LED Indicators  
Your Station (Green)  
Interval Rates  
Other Station (Red)  
LED  
Extension In-Use  
(access outside line)  
2 seconds On, 1/8 second Off  
1/8 second On/Off  
steady  
Incoming Call  
(while ringing)  
1 second on at 10 pulses/  
second 1 second Off  
one second On/Off  
Hold (outside line) If using 3RROHGꢀ  
/LQH*US, the hold indication is only at  
the station that places the call on hold.  
4 pulses/second for 1/8  
second On/Off  
1/2 second On/Off  
steady  
Hold Consultation  
(during consultation/transfer to another  
station)  
10 pulses/second  
Hold Exclusive (outside line)  
10 pulses/second  
steady  
flashes  
Hold Recall  
1 second at 2 pulses/second,  
(when held call recalls your idle station) 1 second at 10 pulses/second  
1 second at 2 pulses/second,  
Hold Exclusive Recall  
steady  
1 second at 10 pulses/second  
Your extension button flashes  
10 pulses/second1 second  
(while station ringing)  
Off  
Internal Call  
[SDN] red flashing or  
green ringing  
Busy Station Transfer  
4 pulses/second, 1/8 second  
(outside call transferred to your busy  
On/Off  
3/4 second on, 1/8  
second Off  
station from a designated station or AA)  
After disconnecting first call...  
10 pulses/second  
10 pulses/second  
2 pulses/second  
steady  
Conference  
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DADM/DSS Console  
6
This chapter provides an overview of the following two optional units and describes  
the features, buttons and associated LEDs. It describes the various models for the  
following two types of units.  
Digital Add-on Module (DADM) adds 20 line/feature buttons to digital  
telephones. Up to two DADMs can be connected to a telephone.  
Direct Station Selection (DSS) Console adds 60 line/feature buttons to a digital  
telephone. Available for system operators who do not have an attendant console.  
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DADM/DSS Console  
DADM  
DADM  
Digital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series  
telephones to provide additional buttons. Certain models are not interchangeable.  
The DADM3120 works with the DKT3000-series telephones and the IPT1020-SD.  
The DADM3020 works with 3000-series telephones only and the 2000-series  
telephone requires a 2000-series DADM.  
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks  
similar and has the same functions.  
Buttons and LEDs  
The DADM3120 and DADM3020 essentially look and operate the same way, each  
providing 20 feature buttons to their respective telephones. These flexible feature  
buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or  
any other flexible feature.  
Up to two DADMs can be attached to a telephone to  
provide 40 buttons to supplement the telephones 10  
or 20 buttons.  
Each DSS button and /LQH button has an LED that  
provides a status of the outside line or station  
assigned to it. The DSS button acts like a speed dial  
button to a specific extension.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
222  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
A station or line shows steady red when in use by  
others; green when in use by the DADM.  
A DSS LED will flash red while making a call  
and turn intermittently green once connected.  
An outside Line LED is green when the outside  
line is in use by the DADM console user. It is red  
if it is in use by another telephone user.  
Note Button numbers in the figure to the right are  
examples only.  
First DADM  
Second DADM  
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DADM/DSS Console  
DSS Console  
DSS Console  
The Direct Station Selection (DSS) console  
operates alongside of a digital telephone to  
provide 60 additional buttons. The 3000-  
series telephone requires a 3000-series DSS;  
the 2000-series telephone requires a 2000-  
series DSS. A DDSS3060 example is shown  
right. The DDSS2060 (not shown) looks  
similar and has the same button/LED  
functions.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
221  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
249  
248  
247  
246  
245  
244  
243  
242  
241  
240  
NT  
AC  
257  
256  
255  
254  
253  
252  
251  
250  
Note The IPT1020-SD does not support a  
DSS console.  
The 60 flexible feature buttons can be  
assigned as CO line, extension, DSS, One  
Touch Speed Dial or any other flexible  
feature.  
The DDSS3060 console uses dual red and  
green LEDs to show call and feature status.  
2039  
Note Button numbers in the above figure are examples only.  
DSS Buttons  
DSS buttons can appear on both the DADM and DSS Console. Each DSS button is  
associated with a particular station in your telephone system. DSS buttons can transfer  
an outside call to the associated station or make a direct call to the associated station.  
The DSS LED lights steady red when the station associated with the DSS button is  
ringing, busy on a call, or when the associated station is idle, but all appearances of the  
stations extensions are busy or in-use by other stations. When the associated DSS  
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.  
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group  
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch  
Buttons that may be programmed to call these destinations.  
The LED colors described in this section apply to the DADM3020 and DDSS3060.  
Described Flash conditions apply to all DSS console models and the DADM.  
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DADM/DSS Console  
DSS Console  
Calling a Station  
To call a stations extension from either a DSS console or a DADM, press the DSS  
associated with the station.  
A station call with a DSS button can be made on-hook or off-hook, and with Voice  
First or Tone signaling. After pressing the button, treat the call like any other  
station call made from a digital telephone.  
DSS LEDs indicate whether the associated station is idle or busy. The LED is  
steady red if the station is busy or ringing, and is not lit if idle. If all the stations  
PDN buttons are being used by other stations, the DSS LED of the station is lit  
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,  
its DSS LED lights blinking red.  
Transferring to an Idle Station  
You can transfer internal or outside calls to an idle station from either a DSS console  
or a DADM.  
To transfer a call to an idle station  
1. Press the DSS button corresponding to the station to be called.  
The call is placed automatically on hold. The Line or extension LED flashes green  
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring  
tone. (If using the Tone signaling mode, you hear successive ring tones.)  
2. Announce the call.  
With Tone signaling, you would have to wait for the called station to answer before  
announcing the call.  
3. Hang up.  
The call rings the called station when you hang up. While the called station is  
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold  
rate or if on a extension button, it goes idle.  
When the called station answers the call, the DSS LED stays steady red, and the  
Line LED becomes steady red.  
4. If the station does not answer before a period set in system programming, the call  
recalls your station.  
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DADM/DSS Console  
DSS Console  
Call Transfer with Camp-on  
You can transfer a call to a busy station from either a DSS console or an DADM. Use  
the DSS to transfer the call, even though the DSS LED associated with the station you  
are transferring tois red.  
To transfer call to a busy station  
1. Press DSS corresponding to the busy station to be called.  
You may hear a busy tone. The original caller is placed automatically on hold. The  
Line or extension LED flashes green at double the on-hold rate, and the DSS LED  
remains steady red.  
2. Hang up.  
The call rings the called station once with the camp-on tone. While the called  
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you  
are on a extension button, it goes idle. The [DSS] LED remains steady red.  
When the called station answers the transferred call, the Line LED becomes steady  
red. The [DSS] LED remains steady red.  
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but  
will recall your telephone immediately.  
If the call is not answered after a specified Recall time set in system programming,  
camp-on is cancelled and the transferred call rings back.  
Call Answering (Outside Line)  
If your DADM or DSS console is equipped with a /LQH button, you can answer  
outside line calls from the DADM or DSS console as you would from a digital  
telephone.  
To answer an incoming outside line call to a DADM or DSS Console, press the  
flashing /LQH.  
Speed Dial  
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can  
be programmed to dial telephone numbers or to access features. 6' buttons on either  
the DADM or DSS console function like 6' buttons on digital telephones.  
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DADM/DSS Console  
DSS Console  
Paging  
You can make an announcement page to a group of telephone speakers selected in  
system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if programmed)  
on either the DSS console or the DADM can be used for page announcements. See  
All Call Pageon page 52.  
Call Forward Override (DSS Override)  
Either the DSS buttons on your DSS console or the associated telephone can be set in  
system programming to ring stations that are in the Call Forward mode, instead of  
being forwarded. Usually the consoles telephone is the unit activated to perform this  
function. Among other applications, this feature can be used to notify a person who  
forgets to deactivate the Call Forward feature after returning to the office.  
To override call forward with the consoles associated telephone  
1. Press &QIꢉ7UQ or extension button.  
2. Dial the station number set for call forward.  
Make the call as you would from any other station. This procedure assumes your  
station has a typical program setting.  
To override call forward with your DSS Console  
Press the station DSS button set for Call Forward.  
Night Transfer Button  
This button enables a pre-programmed station to place the system into Day, Day2 or  
Night Mode. See your System Administrator for information on the settings for Day,  
Day2 or Night Mode. Usually, these modes will transfer calls to a designated location  
or voice mailbox, depending on programming.  
1. Press 1LJKWꢀ7UDQVIHU.  
2. Press the desired Mode number:  
Press for Day Mode (LED remains off).  
Press for Day2 Mode (LED flashes red).  
Press for Night Mode (LED is solid red).  
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Centrex Application  
A
Your system may be equipped with the Centrex Application, which enhances its  
feature capability when installed behind a Centrex or PBX system. Your telephone  
may have access to one or more of the enhanced Centrex features listed below:  
Flexible Directory Numbering  
A stations extension can be three or four digits. It is, therefore, possible to match a  
stations extension and Centrex line extension number. Dial the entire station number  
when indicated.  
Note Some access code numbers may have been changed to avoid system numbering  
plan conflicts.  
Centrex Feature Buttons  
You can access some Centrex features by pressing a pre-programmed Flexible Button  
on your telephone, instead of dialing a Centrex access code. The Centrex access code,  
including the necessary flash and/or pause sequence, is activated when the button is  
pressed. See your Centrex or PBX operations manual for specific details.  
Ringing Repeat  
The distinctive ring patterns available in your Centrex system are automatically  
repeated with your digital telephone, enabling you to answer appropriately for either  
outside, inside or callback calls.  
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Centrex Application  
Delayed Ringing  
Delayed Ringing  
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second  
ring delay at stations to permit alternate answering conditions. Answer the line when  
your telephone is ringing.  
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Button Labels  
B
All Flexible Buttons must be programmed for your telephone in system programming  
and vary for individual telephones. If a button does not appear on your display or  
telephone keystrip label, see your CTX System Administrator for button assignments.  
The button labels in Table 15 are for the Programmable Buttons on your telephone.  
Programmable buttons are the unmarked buttons on your keystrip.  
Table 15  
Button  
Feature Button Definitions  
Definitions  
Account Code Press to enter a Voluntary Account Code anytime during a Central  
Office (outside) line call without interrupting the conversation.  
All Call Voice Page Press to page all of the telephones in the All Call Page group.  
Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy  
tone on a dialed outside line call (not available when calling on Tie or Direct Inward  
Dialing (DID) outside lines).  
Automatic Callback Press to recall a busy station or station in the Do Not Disturb (Do  
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.  
Also used for outside line queuing when all lines are busy.  
Call Forward-All Calls Press to forward all calls to another station or voice mail  
device.  
Call Forward-Busy Press to forward calls immediately to another station or voice mail  
device when your station is busy or in the Do Not Disturb mode.  
Call Forward-Busy/No Answer Press to forward calls immediately to another station  
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards  
calls when your station is not answered after 8~60 seconds (set at your station).  
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Button Labels  
Delayed Ringing  
Table 15  
Button  
Feature Button Definitions (continued)  
Definitions  
Call Forward-No Answer Press to forward calls to another station or voice mail device  
when your station is not answered after 8~60 seconds (set at your station).  
Call Forward-External Press to forward Private or DID line calls to an external or  
internal telephone number.  
Caller ID  
Caller ID Press to view the Call History list (may include name/number, date, status).  
Call Pickup Press to initiate a ringing Directed Call Pickup of outside line, extension,  
and page calls.  
Do Not Disturb Press to lock your station in or out of the Do not Disturb mode.  
Direct Station Selection(s) Press to ring a preselected station. The LED associated  
with each DSS button provides the status (idle/busy) of the station assigned to the  
button.  
Flash Press to perform the following functions: Disconnect and recall dial tone on a  
outside line; access Centrex or PBX features; enter a pause or flash signal when  
programming speed dial numbers.  
Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup  
Group that your station is a member of.  
Line Press to answer or access an outside line.  
Microphone Cutoff Press to turn the microphone off/on while idle, providing privacy  
when you receive handsfree internal calls. Also functional when your station receives  
calls The Mic button controls the microphone when you originate calls.  
Additional Messages Waiting  
Press to control the systems outside line ringing pattern for after-hours incoming calls.  
Park Press to park internal or outside calls in an orbit. Call retrieval can be made  
locally from the same parking telephone or remotely from a different telephone.  
Pooled Line Press to access an available outside line from a group of lines appearing  
under one button.  
Privacy Press to block Privacy Override on common outside line buttons. This button  
does not block Busy Override or Executive Override.  
90  
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Button Labels  
Delayed Ringing  
Table 15  
Button  
Feature Button Definitions (continued)  
Definitions  
Privacy Release Press to release privacy on common outside line buttons, enabling  
other station users to enter your conversations on those buttons. Privacy release does  
not apply to common extension buttons which are always private.  
Program Press to enter User Programming mode, which enables you to re-define  
Flexible Buttons to perform other functions, including programming One Touch and  
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys  
and assign BGM sources played over the telephone speaker.  
Pause/Resume Press to pause or resume recording a conversation to a voice  
mailbox or when playing back the recording.  
Record to Voice Mail Press to record current conversation to voice mailbox.  
Release and Answer Press to disconnect or complete the transfer the current outside  
or extension call and automatically answer the new incoming outside or extension call.  
Release Press to disconnect or complete the transfer of the current outside or  
extension call and to place your station in the idle condition.  
Speed Dial Press to Speed Dial a telephone number or feature access codes. SD  
buttons can be used as either System Speed Dial numbers or Station Speed Dial  
numbers.  
Pause (Long) Press to insert a 10-second pause when programming Speed Dial  
numbers.  
Pause Press to set either a one-half or two-second pause when programming Speed  
Dial numbers. (The pause time is set in system programming).  
Start Press to make an outgoing call using an ISDN trunk.  
Sub address Press to enter a sub address on an ISDN trunk outgoing call.  
Background Music Press to turn Background Music on or off over your station  
speaker.  
Tone Press to change the outgoing dialing of the outside line in use from dial pulse to  
tone signaling.  
Door Unlock Press to unlock a door lock mechanism.  
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Button Labels  
Delayed Ringing  
92  
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IPT1020-SD Settings  
C
This chapter explains how to enter data for your IPT1020-SD telephone if it was not  
previously entered by the telephone installer or if you need to change this information.  
You may also need to ask your Telephone System Administrator for the information  
required for the following steps (IP address, subnet mask number, router address,  
Station ID, CTX Strata Net node number, IP address for the BIPU-M1A, etc.).  
Notes  
You may want to enter a period or backspace when performing the following steps.  
While in telephone programming mode (Press ++++ROG (simultaneously) to  
enter programming mode), you can use these buttons for the following functions:  
Press to enter a period.  
ꢍꢀ  
Press 9RO M to backspace.  
Press 6SNU to cancel entry and start over.  
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IPT1020-SD Settings  
FB Buttons  
FB Buttons  
When you press ++++ROG (simultaneously) to enter telephone programming  
mode, you may need to press Feature Buttons ()%). The following illustrations show  
you the location of these )% buttons on 20, 10, and 14 button telephones.  
FB buttons for 20-button phones  
IPT1020-SD, DKT3020-S, DKT3020-SD  
FB buttons for  
10-button phones  
Page  
Scroll  
Feature  
Mode  
DKT3010-S, DKT3010-SD  
FB10  
FB20  
FB19  
FB18  
FB17  
FB16  
FB15  
FB14  
FB13  
FB12  
FB11  
FB10  
FB09  
FB08  
FB07  
FB06  
FB05  
FB04  
FB03  
FB02  
FB09  
FB08  
FB07  
FB06  
FB05  
FB04  
FB03  
FB02  
FB01  
Q
Z
Msg  
Mic  
Spdial  
Vol  
Redial  
FB01  
Spkr  
Cnf/Trn  
Hold  
6929  
94  
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IPT1020-SD Settings  
FB Buttons  
FB buttons for 14-button phones  
DKT3014-SDL  
Mode  
Feature  
Scroll  
Page  
FB07  
FB06  
FB05  
FB04  
FB03  
FB02  
FB01  
FB14  
FB13  
FB12  
FB11  
FB10  
FB09  
FB08  
Q
Z
Msg  
Spdial  
Redial  
Cnf/Trn  
Vol  
Mic  
Spkr  
Hold  
5442  
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IPT1020-SD Settings  
Initializing the IPT1020-SD  
Initializing the IPT1020-SD  
CAUTION! If you initialize the IP telephone, all settings return to default.  
1. Press ++++ROG (simultaneously).  
2. Press 9RO L.  
3. Press )%ꢆꢄ to initialize the telephones function settings (LED On = initialize,  
LED Off = dont initialize). See IPT1020-SD Function Settingson page 99 for  
details.  
4. Press )%ꢆꢊ to initialize LCD contrast setting (LED On = initialize, LED OFF =  
dont initialize).  
5. Press )%ꢆꢋ to initialize the telephones IP network connection settings (LED On =  
initialize, LED Off = dont initialize). See IPT-to-IP Network Connection  
Instructionsbelow for details.  
6. Press +ROG again to complete the initialization process.  
7. Go off-hook and hang up.  
IPT-to-IP Network Connection Instructions  
1. Press ++++ROG (simultaneously).  
2. Press , then press +ROGꢀto select the Network Setting Mode.  
3. Press )%ꢄ to see if the DHCP server is in use or not. Press one of the following  
(normally, use : manual setting):  
: manual setting, then press +ROG.  
: auto setting by DHCP server, then press +ROG.  
4. Press )%ꢊ. Enter the IP address for this IPT and press +ROG. To enter the period in  
an IP address, press the button on your dialpad (e.g., if the IP address is  
ꢍꢀ  
192.168.1.241,press ꢄꢃꢊꢄꢈꢌ ꢄ ꢊꢅꢄ).  
ꢍ ꢍ  
5. Press )%ꢋ. Enter the subnet mask number and press +ROG. (e.g., if the subnet  
mask address is 255.255.255.0, press ꢊꢂꢂꢊꢂꢂ ꢊꢂꢂ ꢆ).  
96  
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IPT1020-SD Settings  
IPT-to-IP Network Connection Instructions  
6. If the IPT is connected to a router or other gateway device, press )%ꢅ. Enter the  
router address, then press +ROG. Only used if Step 3, above, is set for manual  
setting.  
7. Press )%ꢂ. Enter a Station ID for the IPT and press +ROG. This is usually your  
telephones primary number (PDN).  
8. Press )%ꢈ to enter the CTX Strata Net node number of the CTX node that contains  
the BIPU-M1A to which this IPT interfaces, then press +ROG. This FB setting is  
for CTX networked systems only.  
9. Press )%ꢄꢄ for BIPU IP address mode. Press one of the following:  
: manual setting, then press +ROG. Press )%ꢄꢊ and enter the BIPU IP address,  
then press +ROG. (e.g., if the BIPU IP address is 192.168.1.241,enter it in this  
format ꢄꢃꢊꢄꢈꢌ ꢄ ꢊꢅꢄ).  
ꢍ ꢍ  
: auto setting by broadcast, then press +ROG.  
: auto setting by multicast (IPT doesnt support multicast setting in this first  
release), then press +ROG.  
10. Press +ROG again to set all the above data.  
11. Go off-hook and hang up. The IPT will search for the BIPU-M1A, initialize and  
then set the IP address (from 20 sec. to 60 sec.). Time, Date and PDN displays on  
LCD when the information is set.  
Note See IP Telephone Start Up Sequencebelow for an explanation of the LCDs  
that you will see during this procedure.  
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IPT1020-SD Settings  
IPT-to-IP Network Connection Instructions  
IP Telephone Start Up Sequence  
After the IP telephone network setting has been programmed, the following displays  
occur after the IP telephone is hung-up:  
Action  
1. IPT  
LCD Indication  
Remarks  
INITIALIZING  
PLEASE WAIT...  
initializes.  
2. IPT  
Possible errors:  
IPaddress setting...  
searches  
for IP  
IP address is not  
set.  
IPaddress setting...  
Cant set IPaddress  
address.  
No DHCP server,  
etc.  
If error occurs, IP address setting is carried out  
continuously.  
3. IPT  
Retries every 10 seconds.  
Possible errors:  
Searching BIPU...  
searches  
for BIPU.  
BIPU is not found  
Searching BIPU..  
BIPU not found  
time out.”  
BIPU is not found  
(Station ID  
automatic setting).  
Searching BIPU..  
Cant get StationID  
BIPU is not found  
(StationID manual  
setting)  
Searching BIPU..  
StationID unmatch  
Multicast address is  
not registered  
Not exist Multicast addr  
(BIPU IP address  
setting mode is automatic setting by multicast)  
BIPU IP address is  
not registered  
(BIPU IP address  
Not exist BIPU address  
setting mode is manual setting.  
98  
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IPT1020-SD Settings  
IPT1020-SD Function Settings  
Action  
LCD Indication  
Remarks  
4. Registering  
to BIPU  
When registering fails, IPT retries by starting at  
Step 2 again.  
Registering IPT  
Error message:  
Registering IPT  
Cant register IPT:EXXX  
Exxxis error  
number.  
5. Registering LCD data is indicated from  
completion  
- normal  
action.  
CTX. Example:  
NO. 205  
FEB 28 THURSDAY 01:09  
IPT1020-SD Function Settings  
These steps enable you to turn On/Off button beeps, room noise cancellation, handset  
Busy Override, and headset volume control. You can also adjust the setting for carbon  
headsets vs. non-carbon headsets.  
1. Press ++++ROG (simultaneously).  
2. Press then +ROG.  
3. Press the Feature Buttons to turn the LEDs On/Off (see Table 16).  
Table 16  
FB  
FB1  
IPT1020-SD Function Settings  
LED ON  
LED OFF  
Buttons do not beep.  
Buttons beep.  
Speakerphone/Microphone sensitivity  
is lower.  
Speakerphone/Microphone sensitivity is  
normal.  
FB3  
FB4  
Enable handset Busy Override (BOV)  
tone.  
Disable handset BOV.  
Turn LED On if carbon headset is  
attached.  
Turn LED Off if carbon headset is not  
attached.  
FB11  
4. Press +ROG to set the above data.  
5. Go off-hook and hang up.  
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IPT1020-SD Settings  
Setting the IPT1020-SD Headset Transmit Volume  
Setting the IPT1020-SD Headset Transmit  
Volume  
1. Press ++++ROG (simultaneously).  
2. Press .  
3. Press the Feature Buttons to turn the LEDs On/Off for the desired volume  
transmission level (see Table 17).  
Table 17  
Volume Level Transmitted from Headset Microphone  
LEDS  
Transmit Level  
FB3  
ON  
FB2  
ON  
FB1  
ON  
Level 7 (min.)  
Level 6  
ON  
ON  
OFF  
ON  
ON  
OFF  
OFF  
ON  
Level 5  
ON  
OFF  
ON  
Level 4  
OFF  
OFF  
OFF  
OFF  
Level 3 (initial value)  
Level 2  
ON  
OFF  
ON  
OFF  
OFF  
Level 1  
OFF  
Level 0 (max.)  
4. Press FB4 for handset voice output in speakerphone mode (LED On = with, LED  
Off = without).  
5. Press +ROG to set the above data.  
6. Go off-hook and hang up.  
Viewing IPT1020-SD Terminal Information  
1. Press ++++ROG (simultaneously).  
2. Press , then press +ROG.  
3. Press )%ꢄ to view IPT firmware version (application and boot versions, read  
only).  
4. Press )%ꢊ to view IPT MAC address (read only).  
5. Go off-hook and hang up.  
100  
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Index  
A
abandoned call numbers (see Call  
History), 37  
background music (BGM), 29, 73, 76  
busy override, 49  
about this book  
conventions, viii  
how to use this guide, viii  
organization, vii  
labels, 89  
programming, 73  
related documents, ix  
access codes, 54, 55, 73, 76  
account codes, 25, 73, 76  
calls, 25  
3000-series LCD, 3, 6  
DSS on ADMs and DSS consoles, 83  
extension, viii  
FB, 94  
fixed, 3, 5  
forced, 25  
verified/non-verified, 25  
add-on moduleDSS console, 81  
advisory messaging, 78  
all call page, 52  
alphanumeric entry, 69  
ANI, 37  
flexible, 3, 6  
one touch, 74  
answer a call, 10  
access codes, 73  
any call, 31  
override, 86  
station, 30  
answering calls, 9  
attendant console, 76  
automatic  
busy redial, 73, 76  
callback, 28  
callback cancel, 73, 76  
hold, 18  
system, 30  
call history, 37  
call hold, 18  
calling, 9  
call park, 76  
orbits, 37  
line selection, 8  
automatic busy redial, 27  
automatic hold, 18  
call pickup, 38, 73, 76  
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Index  
D ~ G  
held calls, 77  
DSS, 41  
call recording, 63  
call transfer, 13  
call waiting, 40, 50  
centrex  
call answering, 85  
call forward override, 86  
calling, 84  
application, 87  
feature buttons, 87  
CO line  
call transfer, 13  
CO line buttons, 7  
CO line queuing, 41  
conference  
console, 81, 83  
night transfer, 86  
paging, 86  
speed dial, 85  
transferring, 84  
calls, 14, 77  
hold, 18  
split/join/drop, 16  
echo cancellation, 46  
emergency  
call, 77  
page, 52  
emergency call, 46  
emergency ringdown, 47  
exclusive hold, 18  
executive override, 50  
extension number, viii  
external directory, 67  
D
DADM, 82  
delayed ringing, 88  
dial pad, 69  
digital add-on module (DADM), 82  
direct inward system access (see DISA)  
directories, 69  
direct station selection, 66  
buttons, 41  
DISA  
FB buttons, 94  
feature access codes, 76  
flash, 73, 77  
security code, 77  
distinctive ringing, 42  
DKT2000-series telephones, 4  
DKT3000-series telephones, 1  
do not disturb, 43, 77  
override, 49  
flexible buttons, 3, 6  
codes, 73  
flexible directory numbering, 87  
forced account codes (verified/non-  
verified), 25  
door lock, 44  
G
control, 77  
group line button, 7  
group pickup, 38  
door phone, 45  
calling, 77  
drop, 16  
102  
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H ~ P  
message waiting, 11, 77  
message waiting light  
on another telephone, 12  
on phantom ext/MW, 12  
messaging  
advisory, 78  
Mic button, 12  
H
handset calling, 9  
handsfree answerback, 10  
hold, 18  
line hold, 13, 38  
hot dialing, 8, 9  
microphone cut-off, 47, 48, 73  
Msg button/LED, 11  
I
indicators  
LED, 80  
internal directory, 67  
IPT1020-SD, 4, 46, 93  
ISDN  
names  
storing speed dial, 68  
names (entering), 69  
network access, 78  
buttons, 57, 91  
networked systems and stations, 64  
night ring answer, 78  
night transfer button, 86  
J
join, 16  
L
language changes, 77  
language code, 47  
LCD  
off-hook call announce (OCA), 48, 78  
one touch button, 74, 75  
outside line access, 7  
(large screen), 65  
3000-series buttons, 3, 6  
contrast, 19  
access codes, 78  
busy, 49  
call forward (DSS), 86  
do not disturb, 49  
executive, 50  
LCR  
dialing out, 77  
LED indicators, 80  
line  
privacy, 51  
access, 7  
automatic selection, 8  
buttons, 7  
travelling class, 79  
override calls, 49  
ringing preference, 8  
line button, 7, 13  
P
paging, 39, 86  
access codes, 73, 78  
park, 76  
M
making a call, 9  
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Index  
R ~ V  
personal speed dial, 55, 67  
pickup, 38  
answering, 10  
pick up group calls, 39  
pooled line group, 7  
privacy, 53  
start application, 79  
storing speed dial names, 68  
system speed dial, 55, 67  
override, 51  
private network access, 78  
programming  
telephones  
buttons, 73  
FB buttons, 94  
IPT1020-SD, 4  
tonepulse dialing, 57  
tone signaling, 8  
travelling class override, 79  
two (tandem) CO line connection, 15  
R
redial, 13  
repeat last number dialed, 78  
ringing  
distinctive settings, 42  
line preference, 8  
ringing line preference, 10  
ringing repeat, 87  
user programming, 71, 73, 79  
voice first signaling, 8  
S
signaling  
access codes, 79  
call record, 63  
conference, 15  
tone, 8  
voice first, 8  
soft keys, 22, 23  
2000-phone location, 6  
3000-phone location, 3  
DKT3014 LCD, 55, 66, 67  
Stratagy voice mail, 58  
speakerphone, 10  
direct transfer, 58  
volume control, 79, 80  
voluntary account codes (verified/non-  
verified), 26  
special characters for speed dialing, 56  
speed dial, 54, 74  
access codes, 54, 55, 73, 79  
names, 68  
personal, 55, 67, 75  
system, 55, 67  
speed dial (DADM or DSS), 85  
Spkr button, 9  
104  
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