Toshiba Telephone Business Telephones User Manual

IP5000-series Telephone  
Quick Reference Guide  
TOSHIBA  
®
Business Telephones  
Helping You  
Communicate Better  
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10 Programmable Feature Buttons  
4-Line LCD  
Legend  
A. Status LED (message and ringing)  
B. LCD Display  
C. Softkeys  
D. Programmable Feature Buttons  
E. Message Waiting LED Button  
F. Microphone LED Button  
G. Speaker LED Button  
H. Volume  
I. Hold Button  
J. Microphone  
K. Tilt stand  
L. Navigation Key  
M. Toggle button – Call Processing screen and HTML browser  
or Programming screens  
IP5000-series Telephone Quick Reference Guide 03/12  
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Personal Preferences  
To customize your telephone, you can adjust the following settings.  
Volume Control  
To adjust handset volume  
During a call, press down Vol or Vol . When you hang  
up, volume returns to default.  
To adjust the speaker volume for internal/external calls and  
background music  
Press Spkr and use Vol or Vol to adjust volume level.  
Press Spkr to exit.  
To adjust Ring Tone, Handsfree Answerback and Speaker  
Off-hook Call Announce  
With an idle phone and handset on-hook, press Vol or  
Vol .  
LCD Contrast  
Available on backlit telephones.  
To adjust the LCD contrast on the backlit telephones  
1. Press and hold down the Mic button.  
2. Press and release Vol or Vol repeatedly.  
Note Holding down the Vol key does not continue to change  
the setting. The key must be pressed for each step of contrast  
change.  
Brightness Control  
To change the LCD back light brightness  
For the 4-line LCD telephones:  
1. Press Hold+3+6+9 (simultaneously).  
2. To increase or decrease brightness, press Bright or Dim  
softkey on the telephone.  
3. Lift the handset off-hook / on-hook to save the settings.  
For the 9-line LCD telephones:  
1. Press Hold+3+6+9 (simultaneously).  
2. From the IP Configuration screen, press the Others  
softkey.  
3. Press the BL Bright softkey.  
4. Enter a number 0:Dim - 3:Bright.  
5. Press Set softkey twice to return to the IP Configurations  
screen.  
6. Lift the handset off-hook / on-hook to save the settings.  
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Backlight On / Off  
To change Backlight Settings  
For the 4-line LCD telephones:  
1. Press Hold+3+6+9 (simultaneously).  
2. Press the Mic button.  
3. Press the Hold button to display the LCD Backlight Setting  
menu.  
4. Press Feature Key 1 (FK1: located on the bottom left-  
hand side row of programmable buttons on the telephone)  
and choose from one of the selections below:  
Always Off: Press 1 followed by Hold, Hold  
Always On: Press 2 followed by Hold, Hold  
On Demand/Synchronized: Press 3 followed by Hold,  
Hold  
On Demand/Synchronized setting turns the backlight on  
when there is any activity on the telephone, and then keeps  
the backlight on for 30 seconds (default setting).  
When On Demand/Synchronized is selected the following  
steps can be completed to customize the backlight timer:  
Note From an idle phone perform steps 1~3 first.  
5. Press FK2 (located directly above FK1) to display Backlight  
Timer menu.  
6. Enter 2 digit value between 01 and 30 which represents 10 –  
300 seconds respectively.  
7. Press Hold, Hold to save your entry.  
8. Lift the handset off hook / on hook to save settings.  
For the 9-line LCD telephones:  
1. Press Hold+3+6+9 (simultaneously).  
2. From the IP Configurations screen, press the Others  
softkey.  
3. Press BL Mode.  
4. Choose the softkey associated with the mode desired:  
Always Off  
Always On  
On Demand  
5. Press Set softkey to save your changes.  
6. If On-demand is chosen, press BL Timer softkey to  
change the Backlight time, otherwise proceed to Step 8.  
7. Enter a number from 1:min - 30:max.  
8. Press Set softkey two times to return to IP  
Configurations.  
9. Lift the handset off hook / on hook to save settings  
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5
Quick Reference Features  
Below is a list of features to help you with basic telephone functionality.  
Making a Call  
Handset  
1. To make a call, lift the handset, then dial the number.  
2. When connected, you can continue to use the handset or switch  
to speakerphone by pressing Spkr  
handset.  
and replacing the  
Spkr Button  
1. To make a call, press Spkr.  
2. Dial the number.  
3. When connected, you can continue to use the speakerphone or  
lift the handset and continue the conversation.  
Dial Directory  
1. Press DIR soft key to access the Select Directory menu.  
2. Choose the directory you wish to access and use the dial pad to  
enter the name.  
The soft keys on the Select Directory are:  
My = Personal Speed Dial Names  
EXTR= System Speed Dial Names  
INTR = Directory Number Names  
Dial = Cancel directory, get dial tone.  
Press FIND to start the directory search.  
Press NEXT to move forward.  
Press BACK to move backwards.  
Press CALL to connect to the directory entry  
selected.  
Press CNCL to quit the directory search.  
Notes  
If a directory is not selected and a name is entered, all  
directories will be searched.  
To enter names from the dial pad, press the dial pad button  
associated with the letter to be entered. Press the button once  
for the first letter, twice for the second letter, etc. Left and  
Right Soft Keys are available to move the cursor.  
Answering a Call  
Incoming calls will ring on your telephone and be accompanied by a  
green flashing PDN button (your extension button). The status light on  
the top of your phone will also flash:  
RED for incoming external call  
GREEN for incoming internal call.  
Lift the handset or press Spkr.  
Note If you don’t have Ringing Line Preference: press the  
flashing line or extension button and lift the handset.  
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Caller ID Button  
To scroll through a list of numbers that called your telephone  
The following steps require your telephone to have a  
programmed feature button for Caller ID.  
1. Press the Caller ID button.  
2. Use Vol and Vol or NEXT and PREV softkeys to  
scroll through the numbers.  
3. Press CALL to dial the number.  
Call Forward - Any Calls (Internal & External)  
Enter the button sequence below  
All Calls: Press Ext. + #6011 + Destination Number  
Busy: Press Ext. + #6021 + Destination Number  
No Answer: Press Ext. + #6031 + Destination Number +  
Timer (seconds, 2-digits) + #  
Busy No Answer: Press Ext. + #6041 + Destination Number +  
Timer (seconds, 2-digits) + #  
Cancel: Press Ext. + #6051  
Call Park Orbits  
To park a call  
1. While on a call, press Call Park.  
2. Specify the Park Orbit using one of the following:  
Press and the system automatically selects a General  
Park Orbit between 7000~7019. The chosen orbit  
appears on the LCD.  
*
Enter a valid extension.  
Press # and the system automatically selects your  
extension as the orbit.  
3. Hang up. If the parked call is not retrieved, the call rings back  
to your phone.  
To retrieve a parked call  
1. Press Call Park.  
2. Enter the Orbit Number where the call is parked.  
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Call Transfer  
Simple Transfer  
1. While on a call, press TRNS soft key.  
2. Dial the extension number and the call is transferred.  
If your telephone doesn’t have a display, or if you would like  
to announce the call  
1. While on a call, press Cnf/Trn.  
2. Dial the extension number. (Optional: Stay on the line to  
announce the call).  
3. Hang Up.  
Note During call transfer you can reconnect to the original  
caller by pressing your flashing extension button.  
Conference Calls  
1. While on a call, press Cnf/Trn.  
2. Call another station or outside line.  
3. When the called party answers, press Cnf/Trn. All parties are  
conferenced.  
Note If you receive a busy tone or if the station does not  
answer, press the flashing line button to return to the original call.  
4. Repeat Steps 1~3 to add more lines. You can conference up to  
eight parties.  
To transfer conference control  
Note When the person who initiates the conference (master)  
hangs up, control transfers to the first internal station added to the  
conference. If no internal stations are in the conference, the call  
disconnects.  
1. Perform Steps 1 and 2 above to add the line to which you wish  
to transfer conference control.  
2. Announce the call and hang up to transfer the call. This station  
is now the conference “master” with the ability to add or delete  
parties.  
To hold a conference call  
If you are the “master” conference controller, press Hold  
once (or twice for Executive Hold) to place the conference  
call on hold.  
The conference continues and you can join at any time  
without giving up “master” abilities. Music-on-hold is  
suppressed in this mode.  
To conference two outside Lines  
1. While talking on an outside call, press Cnf/Trn.  
2. Access an outside line.  
3. After the party answers, press Cnf/Trn twice and hang up.  
Note If you receive a busy tone or if the station does not  
answer, press the flashing line button to return to the original call.  
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Hold  
1. To place a call on Hold, press the Hold button.  
2. To return to the held call, press the held line’s button.  
If you do not return to the held call, it rings back to your phone.  
If you are busy on another call, you hear two tone bursts. If the  
held party hangs up, the call is released.  
To place a call on Exclusive Hold  
While on a call, press Hold twice. This places the call on  
Exclusive Hold; no one else will be able to access that line.  
To place a call on Automatic Hold  
While on a call, press another extension button to receive/  
originate a new call. You can switch between calls without  
having to press Hold.  
Make sure this feature is programmed on your system; if not,  
existing calls will drop.  
Mic/Mute Button  
Mute on the IP5000-series telephones mutes not only the microphone  
but also the handset microphone as well. The MIC button on the  
telephones toggles between Mic and Mute. When Mic button is lit,  
handsfree communication is supported, when Mic is pressed and light  
is off, Mute is enabled.  
During a handsfree conversation, press the Mic key, the red  
indicator will turn off; the microphone and handset are  
muted.  
Press the Mic key again to resume hands free communication,  
the red indicator will turn on.  
One Touch  
Important! The procedures below are for IP5000-series telephones  
connected to Strata CIX systems.  
For IPedge refer to the IPedge Telephone, Messaging  
and Call Manager User Guide.  
To store a number on the One Touch button  
1. Dial #9876.  
2. Press a One Touch button.  
3. Enter the number to be stored.  
4. Press the One Touch button again.  
Note One Touch buttons must be programmed on a  
Programmable Feature Button.  
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Paging  
To make an All Call Page  
1. With the handset off-hook, press All Call Page. This pages  
all phones in the All Call Page Group, and may page external  
speakers (depends on programming).  
2. Make your announcement, then hang up.  
Speed Dial  
Important! The procedures below are for IP5000-series telephones  
connected to Strata CIX systems.  
For IPedge refer to the IPedge Telephone, Messaging  
and Call Manager User Guide.  
To store a Station Speed Dial Number  
1. Dial #9876.  
2. Press Spdial.  
3. Enter a Speed Dial Code (100~199).  
4. Enter the number to be stored (32 digits max.).  
5. Press Spdial button to store the entry.  
6. Repeat steps 2~5 to add more speed dial numbers.  
7. To end programming session, lift and replace the handset.  
To clear a number from a Station Speed Dial code  
Repeat the previous procedure skipping Step 4.  
To make a call using Speed Dial  
1. Lift the handset. Press Spdial, then dial the Speed Dial  
Number.  
2. Access a outside line (if necessary).  
Note You may need to lift the handset and access an outside line  
before pressing Spdial (depending on your telephone setup).  
CAUTION! Do not use cleansers that contain benzene, paint  
thinner, alcohol or other solvents on the  
telephone's rubber feet. The color of the rubber  
may transfer to the desk or mounting surface.  
10  
IP5000-series Telephone Quick Reference Guide 03/12  
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IP5000-QRG-VB  
Version B, March 2012  
Toshiba America Information Systems, Inc.,  
Telecommunication Systems Division  
9740 Irvine Blvd., Irvine, CA 92618-1697  
© 2008~2012 Toshiba America Information Systems, Inc. Printed in U.S.A.  
All product, service and company names are trademarks, registered trademarks or  
service marks of their respective owners. Information including specifications, content  
and contact information is subject to change without notice. Some features require  
optional hardware to support full capabilities.  
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